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OneGuard Home Warranties

OneGuard Home Warranties
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Overall Satisfaction Rating 4.27/5
  • 5 stars
    84
  • 4 stars
    24
  • 3 stars
    13
  • 2 stars
    2
  • 1 stars
    14
Based on 137 ratings submitted in the last year
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OneGuard Home Warranties is the premier home warranty that's currently available in Arizona, Nevada and Texas only. Not only do we cover your home systems and appliances, but we also offer an array of home maintenance services. From carpet cleaning and window washing to sprinkler repairs, you can rest assured that OneGuard Home Warranties will be there to help remove more hassles. Look no further, and contact us today to get a quote.

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OneGuard Home Warranties Reviews

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Page 3 Reviews 20 - 30
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 5, 2021

OneGuard was partly a Texas-based company and they employ people in Dallas, so I went with them. If you know exactly what service you want and you only have one thing to claim, the claims process is very easy to do on their website. In this case, I had two plumbing issues that I wanted to put in. So, I had to call them and I was on hold forever. That part was difficult because of the repetitive, continual, same halt music the whole time. But the second time I called in about something, they answered the phone right away.

The contractor that was sent out was great and they came quickly. They did have to return for a repair on the toilet that took some more parts that they didn't have with them on their truck. I also had to pay quite a bit myself because the warranty didn't cover the whole thing.

OneGuard Home Warranties response

Dear Carol of Dallas, On behalf of the entire team, thank you so much for the 4 star review and feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, from the initial call for service, to the completed repair, and it is always our most distinct pleasure to assist. We also appreciate your transparency as it aids in our constant pursuit to improve as a leading home warranty provider. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 4, 2021

I have a glass bowl sink with a glass countertop under it. I had one experience with a plumber early in the purchase of my home wherein he was afraid to do the work because he was afraid the bowl would break. They left without fixing it, but I let it pass. I could have called and gotten it taken care of, but I wasn't angry. I've used OneGuard several times since, and it's a wonderful service.

I bought my home four years ago, and the seller included the membership with the purchase of the home. I was impressed with the service, and I've updated it every year. It's worked very fluidly. I usually have someone out within three days at most. I have a work order in now. I called at 4:40 yesterday and was told I would get a call the next morning. I got a call last night. It's a plumbing leak, and they were on top of it.

OneGuard Home Warranties response

Dear Marsha of Sun City, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such thoughtful testimony regarding your amazing customer service experiences! Our number one priority is your satisfaction, from the first call for service to the completed repairs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 5 years and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Feb. 3, 2021

The most recent claim that we had was for a refrigerator repair. Sending in the claim online was easy and fast. The techs had to order simple parts that took three weeks. Then, they set an appointment for repair which took another week and a half or so. So it was more than a month before the repair was made.

OneGuard Home Warranties response

Dear Ruth of Surprise, Thank you for taking the time to submit a review and open remarks regarding your recent service experience with OneGuard Home Warranties. Our top priority is customer satisfaction and we are honored to serve as your home warranty provider. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs. We appreciate your consideration and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 27, 2021

When filing claims, I'd call in and tell OneGuard that I got a problem. They'd get back to me saying that so and so would be coming to fix it. They'd debit my credit card for 69 bucks. They’ve sent good contractors. I haven't had any troubles.

OneGuard Home Warranties response

Dear George of Scottsdale, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our top priority, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for choosing OneGuard for all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Jan. 26, 2021

The process is good and the people are good too. But some of the times the coverage isn't very good. OneGuard only covers up to a certain amount. One time I had a leak, they only covered fixing the pipe. I had to repair the walls myself or pay to have the walls repaired. Also, when it comes to major appliances, they don't do a good enough job covering it. They've repaired my air conditioner five times already in the last two years instead of replacing it. It would've been cheaper for them in the long run to replace the air conditioning unit as many times as I had to call them. But they replaced my washing machine one time and the garbage disposal one time. For little things like that, they're good. They have helped a little bit.

OneGuard Home Warranties response

Dear Jim of Goodyear, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your service history firsthand. Customer satisfaction is our top priority and to provide the most comprehensive coverage in the industry, and we sincerely regret the frustration. In your situation, OneGuard covered the expense to fix the plumbing leak, however, the restoration of the wall was not covered in accordance with your service plan. In addition, when replacing appliances, OneGuard installs equipment comparable in features, capacity, and efficiency. We have also reviewed the service history for the air conditioning system to ensure accuracy, and OneGuard proceeded with repairs based on the diagnoses provided by the service contractors. Please know we are always happy to offer our personalized assistance to clarify coverage and also review options with you. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 25, 2021

We’ve called OneGuard for repair of my refrigerator. I called them for repair of the ceiling fan. There was a service charge. The claim representatives were great. Since OneGuard services Texas where I’m at, I would recommend them. They are not nationwide, so I can't recommend them to my Kansas family.

OneGuard Home Warranties response

Dear Carol of Kingwood, Thank you so much for the 5 star review and testimony regarding your customer service experiences with OneGuard Home Warranties! OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your satisfaction with the warranty process. On behalf of the entire team, thank you again! We truly value your loyal business of 2 years and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2021

They can handle things fairly well. I had an instance where they were supposed to put the work order that day but the rep didn't put it until the next day. So we had to go an extra day without hot water. I wasn’t happy about that. But they did good on everything else. The tech that came out did a good job. He put the hot water heater in and then last night, we heard a drip. So there's a leak. So they're gonna have to come back out and fix that. They're supposed to be here between 12:00 and 3:00 today.

OneGuard Home Warranties response

Dear Wesley of Watauga, Thank you so much for the 5 star review and feedback regarding your recent service experience with OneGuard Home Warranties and our service contractor! Your satisfaction is always our top priority, and it is our pleasure to serve as your home warranty provider. We are also happy to confirm that the service appointment was successfully completed to reassess the water heater, and we appreciate your consideration throughout the process. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2021

I sent in a claim last week for rekeying the house and it went well. The tech was great. He was professional and it was a good service. We also had a plumber come in yesterday. But he wasn't able to do all that was needed to be done because he needs to replace whatever is needed, so he's gonna schedule to come back. Overall, the claims process has easy and good to deal with.

OneGuard Home Warranties response

Dear Rosane of Dallas, Thank you so much for the 5 star review and remarks regarding your customer service experiences with OneGuard Home Warranties and our contractors! We strive to provide top-of-the-line service and the peace of mind you deserve, and we are delighted to hear about your satisfaction with the services we offer. Thank you for entrusting OneGuard with all your home warranty and home services needs! We truly appreciate your business and look forward to serving you soon. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer
Original review: Jan. 22, 2021

No matter what the issue, OneGuard is accessible (you’ll never get voicemail, always a live human!), responsive and efficient. OneGuard service contractors have always delivered excellent work, excellent response time, excellent customer service. OneGuard takes the sting out of aggravating home repairs, thank you OneGuard.

OneGuard Home Warranties response

Dear Laura of Scottsdale, On behalf of the entire team, thank you so much for the 5 star review and taking the time to share such wonderful feedback regarding your service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs and connect you with experienced, dependable service professionals. Thank you again for choosing OneGuard! We have sincerely valued your business over the last 3 years. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 21, 2021

I am pleasantly surprised at their response time. As far as when I call OneGuard, I have a response from whatever agency is coming out within four business hours, which surprised me. We had a locksmith out and he was very quiet and efficient. He got the job done very quickly. William, who came out on our HVAC call, was thorough and got the problem fixed. We had to have somebody out two times because there were multiple problems. I understand that when you're dealing with electrical things that sometimes there are cascading events, when there's more than one problem. It didn't get fixed the first time. But William came back, and he got it done. He was very friendly and well-informed. He was knowledgeable about what needed to be doing. If I ever have an HVAC problem again, I would request for William to come back. But it would have been nice if they'd have found all of the problems at the same time on the HVAC.

OneGuard Home Warranties response

Dear L. of Tx, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we always appreciate the opportunity to help. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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OneGuard Home Warranties Company Information

Social media:
Company Name:
OneGuard Home Warranties
Year Founded:
1990
Address:
20410 N. 27th Ave - Suite 200
City:
Phoenix
State/Province:
AZ
Postal Code:
85027
Country:
United States
Website:
www.oneguardhomewarranty.com