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OneGuard Home Warranties

OneGuard Home Warranties
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Overall Satisfaction Rating 4.20/5
  • 5 stars
    96
  • 4 stars
    23
  • 3 stars
    9
  • 2 stars
    2
  • 1 stars
    15
Based on 145 ratings submitted in the last year
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OneGuard Home Warranties is the premier home warranty that's currently available in Arizona, Nevada and Texas only. Not only do we cover your home systems and appliances, but we also offer an array of home maintenance services. From carpet cleaning and window washing to sprinkler repairs, you can rest assured that OneGuard Home Warranties will be there to help remove more hassles. Look no further, and contact us today to get a quote.

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OneGuard Home Warranties Reviews

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Page 3 Reviews 20 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2020

Overall, OneGuard is good. But they sent me to a company that was awful. My water heater broke in my attic, and a lot of issues came up. I was without hot water for about a month. And then, the installer put the water heater down on the carpet and cleaned it up with bleach-like solution, and I had a lot of problems with that particular one. But overall, OneGuard has sent good companies over to get what I need done. They are also very good about emailing me whenever I request service. They follow through very well. I'm very happy with them.

OneGuard Home Warranties response

Dear Adele of Frisco, Thank you for taking a moment to submit a review regarding your experiences with OneGuard Home Warranties and our contractors. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we regret any dissatisfaction you have experienced with the services you have received. Please know we are available 24 hours a day to help you in the moment and we always welcome your transparency. Thank you again for entrusting OneGuard with all your home warranty and home services needs over the last 10 years. We appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2020

A friend who works for OneGuard mentioned to us that it's a little bit more pricey than some of the other warranty companies out there, but it has better service. The vendors that they use are hit and miss. We just had our hot water heater go out on us. They have those tankless heaters now. I asked the vendor about what it would take to put in a tankless heater now that this old hot water heater is broken. He was giving me quotes of like $4,000. I've come to learn afterwards that what he was telling me was pretty outrageous.

That kind of stuff is frustrating to us. We'd rather be able to choose our company that we use, but not everybody works with OneGuard, unfortunately, so we don't get to choose. Other than that, though, the OneGuard agent got things scheduled quickly. The vendor came out quickly. They did get the job done. But I would have made decisions differently had they informed me differently, which they should have done. That was their mistake. Now, the guy was just trying to get his job done and didn't really want to give me the information that I needed. That was not great. As far as cleanliness, they were fine. They wore their mask and things, so I appreciated that.

OneGuard Home Warranties response

Dear Chad of Gilbert, Thank you so much for the 4 star review and taking the time to share open testimony regarding your service experiences with OneGuard Home Warranties. Customer satisfaction remains at the forefront of our priorities and we appreciate you entrusting OneGuard with all your home warranty and home services needs. In addition, your feedback is extremely important and helps us improve the service we provide to our valued homeowners. On behalf of the entire team, thank you again! We are confident in our ability to provide you with the peace of mind you deserve and look forward to serving you soon. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 3, 2020

When we bought the house, OneGuard was what the people that lived in the house had. They lived in this house since the 70s. Then they've had it as long as OneGuard has been in business. They said how good it was. So, we just picked up on it and just kept it. As far as service requests to OneGuard, they're excellent. I get a call the same day to set the appointment up. Then within a day or so, they come out. The claims representatives are always courteous, friendly and knowledgeable. I've never had a problem with them. The technicians have all been great. I got a new refrigeration unit on the house and some plumbing done a while back. I also had electrical claims. They put the lights up in my kitchen and got them to working again. I've been extremely happy with OneGuard and I would recommend them. I'm satisfied. So, if it ain't broke, don't fix it.

OneGuard Home Warranties response

Dear Mary of Glendale, Wow! Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties! We constantly strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard for all of your home warranty and home services needs and truly appreciate your commendation. On behalf of the entire team, thank you for the opportunity! We value your continued business and look forward to serving you for years to come. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2020

The two times I have used OneGuard, it's been a very good experience. Recently, our faucet stopped working. The guy came to tell us it was the batteries, and that was very nice. He did it the same day. Everything was perfect.

OneGuard Home Warranties response

Dear Patricia of Phoenix, Thank you so much for the 5 star review and awesome remarks regarding your recent service experience with OneGuard Home Warranties and our wonderful contractors! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. This is exactly what we strive for! On behalf of the entire team, thank you again. We appreciate your business and look forward to serving you again. OneGuard Home Warranties.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2020

We made a claim on Sunday. Some GFI outlets weren’t working as they should have. I just paid the 75 and everything else is covered within that. I got a call or email Monday morning around 9:00 and they were here that same day. That was well handled and it was very professional.

OneGuard Home Warranties response

Dear Abdullah of Sugar Land, Thank you so much for the 5 star rating and positive testimony regarding your recent experience with our OneGuard Home Warranties and our service contractors! Your satisfaction is our top priority and we always strive for prompt repairs completed by friendly and efficient professionals. We are thrilled to hear this was your experience and truly grateful for the opportunity to help. On behalf of the entire OneGuard team, thank you again! We appreciate your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Nov. 28, 2020

I've used OneGuard once or twice to get a repair person out here to come look at something and that's been great. My garage door opener didn't open all the way so they referred somebody that came out. I like the company. They worked well. I decided to buy a new motor so they came out the next couple days and replaced it. I haven't had anything super difficult yet and I know when it comes to home warranty companies, that's sometimes where the pain points are. But so far, from the little limited interaction I've had, I've been happy.

OneGuard Home Warranties response

Dear Ron of Richardson, Thank you so much for taking the time to document your overall service experiences with OneGuard Home Warranties. Customer satisfaction remains at the forefront of our priorities and we appreciate you entrusting OneGuard with all your home warranty and home services needs. On behalf of the entire team, thank you again! We are confident in our ability to provide you with the peace of mind you deserve and look forward to serving you soon. OneGuard Home Warranties

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2020

The realtor had OneGuard on the house for the first year and we continued it. It's been 10 years that we've had them and it's been prompt service. The people who've come out here have been pleasant and professional. They do their work and go.

OneGuard Home Warranties response

Dear Denise of Surprise, On behalf of the entire team, thank you so much for the 5 star review regarding your outstanding service experiences with OneGuard Home Warranties over the last 10 years! Your satisfaction and providing a level of service that exceeds your expectations is our number one priority and we are always happy to extend peace of mind as your home warranty provider. Thank you again for choosing OneGuard! We truly value your business and continued loyalty, and look forward to serving you for years to come. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 26, 2020

They came out to do our furnace annual tune-up that they do every year with our air conditioner and that was fine. Everything was working properly when they left.

OneGuard Home Warranties response

Dear M. of Az, Thank you so much for the 4 star rating and review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 25, 2020

I was protected last year when I purchased the home. I had good service with them so I renewed it this year. Filing a claim is very easy to do. I could either do it online or call them and I did call them several times. They were very helpful and very professional. I had someone come out right away when I needed help so I was very pleased with the service. They were all very good, very prompt and solved whatever problem I had.

OneGuard Home Warranties response

Dear Barbara of Sun City, Thank you for your 5 star review and wonderful remarks regarding your service experiences with OneGuard Home Warranties! Exceeding your expectations is our goal and we are overjoyed to hear about your experience. This is exactly what we strive for as your home warranty provider! On behalf of the entire team, thank you again for choosing OneGuard. We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 24, 2020

I like to call to submit my claim and the only frustration I've had is being put on hold for a long time before I get to talk to somebody. I had a claim having to do with pool motor stuff that for some reason, when they sent a technician out, the technician decided that it couldn't be covered. But in talking to some other people who have home warranties, they indicate that it really depends on who the technician is as to whether they okay it. Otherwise, the people that have been recommended to us for the needs that we've had have been good ones.

OneGuard Home Warranties response

Dear Joel of Scottsdale, Thank you so much for the 5 star review and testimony regarding your customer service experiences with OneGuard Home Warranties! OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your satisfaction with the warranty process and our explanations of coverage. On behalf of the entire OneGuard team, thank you again! We appreciate your business and humbly look forward to serving you again soon. OneGuard Home Warranties

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OneGuard Home Warranties Company Information

Social media:
Company Name:
OneGuard Home Warranties
Year Founded:
1990
Address:
20410 N. 27th Ave - Suite 200
City:
Phoenix
State/Province:
AZ
Postal Code:
85027
Country:
United States
Phone:
(888) 896-0014
Website:
www.oneguardhomewarranty.com