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OneGuard Home Warranties
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OneGuard Home Warranties

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OneGuard Home Warranties

About OneGuard Home Warranties

OneGuard Home Warranties is the premier home warranty that's currently available in Arizona, Nevada and Texas only. Not only do we cover your home systems and appliances, but we also offer an array of home maintenance services. From carpet cleaning and window washing to sprinkler repairs, you can rest assured that OneGuard Home Warranties will be there to help remove more hassles. Look no further, and contact us today to get a quote.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Low service call fees
  • Advanced services
  • Low monthly cost
  • Fast response times

Cons

  • Cancellation fee (after 30 days)
  • Limited availability

Bottom Line

OneGuard is a trusted leader in the home warranty industry known for generous coverage. While availability is limited, if you qualify for coverage, OneGuard offers great plans and services.

OneGuard Home Warranties Reviews

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Page 4 Reviews 25 - 55
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: July 28, 2021

OneGuard is very easy to work with. Their contractors are either excellent or absolutely horrible. There's no in-between. But if I ran into a problem, I’d contact OneGuard and let them know. They've always sent a different contractor out. They've been very good about that. They just need to vet their companies that they work with better because some of them are real trash. The lowest bid is a factor, but it isn't always the best bet.

OneGuard Home Warranties response

Dear Shannon of Fort Worth, Thank you so much for the 4 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! We continually strive to provide best-in-class service and peace of mind to our valued homeowners, and appreciate that you brought this information to our attention, allowing us the opportunity to offer further assistance when you needed it. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: July 26, 2021

In May 2021, I requests a service call for a water leaking from the base of the commode. I knew all they needed to do was replaced the wax seal therefore IGD Plumbing was sent. Since I am a Senior Citizen and a woman, Tyler the repairman from IGD thought he could throw plumbing terminology at me to sound knowledgeable. He sound like an apprentice, not bonded or licensed that led me to record the conversation and take pictures. In addition, I notified OneGuard right after the visit of my uneasiness with him. I don’t know if it was notated because they notate what protects the company.

However, a week later the commode started leaking from the same area. Unfortunately, I got Tyler again from IGD and his inability to diagnose or resolve the issue says “Oh, the screw from the flange is loose” then proceeded to tighten them. One of the screw he tighten high broke the flange again. I contacted OneGuard for recall service. The flange was worn but not broken prior to the initial call. IGD caused more damage than repairs. I’d clean up the walk before he got there and water leak only when flushed. He did not see any water and I told him it happens when it flushed. He said, "I do not see any water" and One Guard will not authorized if he did not see any water so next time take pictures. Tyler says I can ogg the line if I wanted but does it require that. So he ogged the line but Yesenia ** says they did not charge One Guard which was odd.

My question is why would he say he ogged the line and not want to be paid for it. The reason is he lied to me about it so dishonest and these are the companies OneGuard sending into their customers' homes. I had pictures and my trust in his ability to resolve the issue or report to One Guard the truth…conversation was recorded again. I called OneGuard again and of course IGD was sent again to replace the flange but he wanted to repair the flange…how do you repair a flange? By that time I was done with incompetence action of IGD and specifically Tyler. I was very firm with my expectations for repair, he says, "You do not want the flange repaired so I need to come back." I said, "You were authorized to replace the flange not repair it" and he said, "I do not have a flange on my truck."

In between waiting for repairs, I asked OneGuard for a second opinion that knew what they doing. They sent Precision Plumbing. Company agreed the flange was the issue but OneGuard was looking other reasons not to honor the repairs. How is it the Plumbing Company do have what’s needed for repairs especially when you know what is required? I mention the second opinion and Tyler said why didn’t Precision make the repairs. To cover himself, he told OneGuard they would not return because I was rude. What?!

I have found that OneGuard uses different tactics to circumvent the licensing guidelines to contract with companies unlicensed and inexperienced repairmen. Therefore, the customers is out of pocket for repairs they should honor. Yesenia ** is the customer relation contact in which she attempted to gaslight me into accepting $650.00 for repairs to avoid any additional cost to OneGuard. They’ve done this to a lot of Senior Citizens and other customers for their bottom line.

In my research of this company, they were investigated under the name Landmark Home Warranty so One Guard Home Warranty created to continue to scam customers and use the loop holes to continue their business. The BBB complaints are all the same complaint and reviews so they are notorious for collecting premiums and not honoring repairs with disreputable vendors. This is a disreputable, conniving and crooked company!! If anyone decide to have OneGuard Home Warranty, do your research on them. As of July 26, 2021, my plumbing issue hasn’t been resolved and One Guard used 3 different reasons why it’s not covered.

OneGuard Home Warranties response

Dear Marie of Houston, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret the frustration. We have confirmed a check was processed on your behalf in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to offer this additional information. OneGuard Home Warranties

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Rated with 1 star
Verified Reviewer
Original review: July 21, 2021

Absolutely worthless home warranty company! Please don't waste your money. We've had our HVAC routinely maintenanced in our 40 year old home since we've owned it for 4 years -- & still constantly had issues and repairs every few months. Every company that came out told us it needed to be replaced but OneGuard refused to replace the 17 year old unit. We recently had a leaky coil that no company would touch because they were afraid of breaking the unit when they go to change it out. It got so bad that it began leaking underneath our floors. Again, they refused to do anything and said it was our fault for not taking better care of the unit despite it being rusty when we originally purchased the home.

Now we are going to have to pay 10k-20k out of pocket for a new unit and repairs. Keep the monthly fee and put it aside to pay for your repairs yourself -- they are also horrible to coordinate with as you have to use their contractors. It took them days to get back to us and get someone out to us despite having an active leak in our home.

OneGuard Home Warranties response

Dear Nick of Plano, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. OneGuard covers for systems and appliances that become inoperative from normal wear and tear conditions, and we have confirmed repairs were not approved in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties

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Rated with 1 star
Verified Reviewer
Original review: July 16, 2021

I bought a house and was provided a one year warranty from One Guard. Our HVAC unit went out so we called for One Guard to file a claim and get service. The company they sent out said that the unit needed replaced and would not be covered by the home warranty. They said the filter caused the damage. While the filter was dirty, it was not preventing air flow and did nothing cause the unit to fail. It was no dirtier than when it is normally changed out. Faced with no air conditioning in the Texas summer, we opted to have the unit replaced. The home warranty is a waste of money and this company is nothing more than a scam. They pick the contractor and then don’t cover what their policy says it will.

OneGuard Home Warranties response

Dear Michael of Mansfield, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we truly apologize for the frustration. OneGuard covers breakdowns that are the result of normal wear and tear conditions, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide this additional information. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 16, 2021

I've used OneGuard half a dozen times in the last eight months and their service has been great. Everything's pretty much been good. I've done both calling and using the app when submitting a claim and either way, the turnaround time has been quick. Depends on how urgent the issue is, but the turnaround time has typically been quick on them calling me back and setting up the time. Sometimes, the time that it takes to get the warranty work done has been a little longer than I would have liked. But everyone has been very nice. They try hard, but everyone's booked up. But I have not had one issue or had to argue about anything that I felt was described in the program. If it was in the program, they just had it fixed. They didn't try to twist it or say, “That's a technicality. It doesn't qualify.” If it's in there, it got fixed.

OneGuard Home Warranties response

Dear Jonathan of Paradise Valley, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 15, 2021

Their service has been great. They were able to help me with carpet cleaning.

OneGuard Home Warranties response

Dear Nancy of Scottsdale, On behalf of the entire team, thank you so much for the 5 stars and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 14, 2021

My microwave handle and door broke so we weren't able to use the microwave. The techs came out and assessed the issue but they don't make the door anymore so OneGuard offered me money to get a new microwave. The techs did an awesome job. I was very happy with how it was.

OneGuard Home Warranties response

Dear Richard of Texas, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs, and we love hearing about your experience. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: July 13, 2021

My AC unit was leaking. I had this happened like two times before. OneGuard sent somebody and they noticed that the unit was not working. They changed the whole unit into a brand-new unit. The technicians were good, they knew what they were doing. The first ones are not so good though. They didn't even catch the leak. OneGuard's claim process is good. The only thing they need to work on is on their plumbing. I had an issue before this on the plumbing, and they never came to my house. They were like an hour away from me, and they took forever. I just had to cancel and call my own plumber.

OneGuard Home Warranties response

Dear Aurora of Houston, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! OneGuard continually strives to provide best-in-class service and peace of mind to our valued homeowners, and we appreciate the feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 2 stars
Verified Reviewer
Original review: June 25, 2021

We’ve been customers for 13 years. The last couple of years the hold times are incredibly long. Also, the lack of coverage is frustrating. You pay the company so that it’s there for you when you need them. There were many years we were not needing anything, now that we do most things are not covered or they cap coverage so much that the math doesn’t work and we are better off without them as a coverage company.

OneGuard Home Warranties response

Dear The of Phoenix, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please know OneGuard covers for malfunctions that become inoperative from normal wear and tear and confirmed that repairs for the pool equipment were not approved in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 24, 2021

The repair guy came when he said he would, fixed the issue and left. OneGuard always had a sterling performance, which was why I kept recommending them when I was still active as a Realtor. They’ve always done a good job for me although I could have done without them merging with American Home Shield.

OneGuard Home Warranties response

Dear Joe of Chandler, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties over the last 18 years! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 10, 2021

So far, we've been pleased with OneGuard. The service provided by the contractors has been good. Less wait time on the phone to reach OneGuard would be good though. The phone just rings and rings then it goes to an automated prompt. You got to keep going to get to a person and I'd rather go straight to a person. But once you get through, the reps are knowledgeable and they set the claim up.

OneGuard Home Warranties response

Dear Martin of Spring, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 4, 2021

The technicians have been very good. Somebody fixed our dishwasher, somebody fixed our oven, and somebody is working on the hot water heater.

OneGuard Home Warranties response

Dear Martin of AZ, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 27, 2021

Submitting a claim online to OneGuard is much easier but it doesn't give me the option of making additional comments. Also, it gave me an option to take a picture but it didn't allow me to upload the image from the phone. I have OneGuard for my own home and two of my rental properties so it gives the option of contacting me or the person I put in there. It is convenient to have the two contact names and two contact phone numbers added there and the relationship to the primary account holder. I could say that the name that I put in is a tenant and their phone number or cell phone number. When OneGuard texts with an update, it goes to both. I had an issue with one of the contractors before but when I called recently, that contractor was changed. So, that worked out okay. Overall, the experience is decent.

OneGuard Home Warranties response

Dear Sam of Hutto, Thank you for taking the time to write a 4 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: May 26, 2021

My mom started with OneGuard then she told me that I should try them out, so I did. I've also liked home warranties. They give me peace of mind when things just come up. But it's been a little challenging with OneGuard. Back in January, my water heater was leaking and I needed a plumber. They gave me the phone number for a plumber but the plumber couldn't come out until four days later. I didn't have an option and in the end, they had to cancel the order. I had to pay $1,600 out of pocket to cover the plumber because the walls were leaking in my nursery room and my laundry room. So, there was no help from my home warranty on that one.

Then, I had a billing issue. I have two properties with OneGuard and one card was on one account then they had another card on another account. The billing was a hot mess, plus I didn't even know that when they started at first with the home warranty, it skipped a month. So, that made me look late every month. Aside from that, when I needed a refrigerator compressor, I had to get my tenant a refrigerator because they were saying that it wasn't covered since I still had a 10-year warranty on my refrigerator. I had to go back to Sears and prove to them that it wasn't a 10-year warranty. It was only a five-year. So, I had to send all the documentation and at the time, I had to rent a refrigerator for two months because it took two months to fix that issue. Then, they finally decided to pick up the service for that and had it fixed. Recently, I had a claim for the AC and I'm glad that this time around, they were able to fix it.

Their customer service has been okay, too. When I escalated the issue with the refrigerator, the rep set the expectation that there was nothing that OneGuard would do for it and I told her that I would figure that out once I got the issue escalated. But she helped me out and reimbursed me half of what I paid for the refrigerator rental. I spoke to another young lady when I had the billing issue again and she took care of my concern. She was really nice and she figured out what the problem was.

OneGuard Home Warranties response

Dear Diana of Maricopa, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranty. Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 25, 2021

OneGuard gives me peace of mind which is the main thing. Sometimes however, some of the providers are a little more challenging. I was appalled with the first vendor that they placed my claim with. They contacted me on a Thursday afternoon and said, "We can't get to you until next Thursday." I said, "Can you put me down for a cancellation?" They said, "No. But if you pay $100 additional, we can come see you on Monday. Or if you pay $50, we can see you on Saturday or Sunday." The vendor was wanting additional money for a vendor that I paid money for already under OneGuard. That was a little unsettling. I already pay for a service for the peace of mind then the vendor that OneGuard is going to send is going to charge me an additional $150. What's the point of having my warranty? I could find somebody for that same price or probably even cheaper to come out to my home.

I called OneGuard and told them the vendor claimed that they couldn't see me until the next Thursday. OneGuard called this other company, Horizon, and Horizon said, "Sure, we can come out to you on Friday." OneGuard had the vendor on the phone then I got an email from the vendor saying they were coming on Saturday. What Horizon told the OneGuard person on the phone was not what happened. So, as far as appointment setting, that can be a little better. Meeting commitments probably could use some improvement overall.

OneGuard Home Warranties response

Dear Ken of TX, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 24, 2021

Submitting a claim was very easy. We called them the other night about the plumbing deal. The next morning, we get the call from the plumbing company and they're out before noon and got things fixed. So far, we've been real happy with OneGuard.

OneGuard Home Warranties response

Dear Michael of Surprise, Thank you so much for the 4 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 23, 2021

The one thing that would be nice would be to be able to select a date that I want the repair guy to come out. There's no way on OneGuard's site to choose a date. So far, the contractors have been all good. They come out once to repair the issue and it's done.

OneGuard Home Warranties response

Dear Jose of Austin, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 22, 2021

I've had many items replaced through OneGuard with no issues. Everything with claim submission is done online. Within the next day, I have an email letting me know who will be contacting me for services. I've had other warranty companies and they haven't been as quick. The contractors are mediocre but they've all been very nice and courteous. They let me know when they're gonna be here and make sure that if there are any issues, that they contact me and reschedule.

OneGuard Home Warranties response

Dear Sherri of Phoenix, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last 7 years! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are happy to hear that this has been your experience. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 21, 2021

Submitting claims to OneGuard has been very easy. I've gotten very good contractors so far. This would be one of my top choices if you are buying a home warranty for your home.

OneGuard Home Warranties response

Dear John of Peoria, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 20, 2021

It's hard to get a hold of a person sometimes with OneGuard. I wasn't crazy about doing the online that sometimes didn't have the particular problem that I had. But for the most part, it's okay. The contractors have been pretty good. OneGuard has pretty good coverage. There are limits on certain things I'm not crazy about, but they're very quick in responding to my needs.

OneGuard Home Warranties response

Dear Peter of AZ, Thank you so much for the 4 star review and constructive feedback regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 8 years. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 30, 2021

I've had two claims with OneGuard and the first one didn’t go real well. The bearing on the dryer went out and it turns out the washer and dryer aren't covered. I was pretty upset about that. If I would have seen the washer/dryer wasn’t covered, I wouldn’t have bought the policy. A plainly worded statement of this is what's covered and this isn’t would be good. We used OneGuard again when my garage door spring broke. I submitted the claim and one of the gals called me and said that within four hours, somebody would be here. Within four hours, somebody showed up and fixed it. I was real happy.

OneGuard Home Warranties response

Dear Lee of Sun Lakes, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. It is our top priority to provide the most comprehensive coverage in the industry, and we sincerely appreciate your thoughtful feedback and ways to improve. We are also pleased to hear about your experience regarding the garage door opener request. Timely service is exactly what we strive for as your home warranty provider! On behalf of the entire team, thank you for choosing OneGuard. We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 20, 2021

OneGuard has worked great. Sometimes, I use it for regular service. If I need something fixed, I just have to pick the service versus finding somebody online where I have no idea what they're gonna do. At least this with OneGuard, the vendors are held accountable. So, they're on time, pricing is good, and they get the job done. I had someone come out for a little pool repair and it was fixed.

OneGuard Home Warranties response

Dear B of AZ, Thank you so much for the 5 star review and remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction, and we are happy you have found value in the quality services we offer, and always appreciate the opportunity to assist. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 9, 2021

There was a crack in the filter base of the pool. I called OneGuard and Clear Pool Solutions fixed it. They were excellent - but Suntech for the AC, not so much. They didn't call for a couple of weeks and I had to schedule an appointment myself.

OneGuard Home Warranties response

Dear Chris of Phoenix, Thank you so much for the 4 star rating and remarks regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction and maintaining responsiveness when you experience a breakdown is our top priority, and we always appreciate the opportunity to connect you with dependable service professionals. Please know we apologize for your less than stellar experience and take your feedback seriously as it aids in our constant pursuit to perform as a leading home warranty provider. On behalf of the entire team, thank you for entrusting OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 6, 2021

We liked the options that were available. For example, getting our locks changed and our carpets cleaned that I've never had before on a home warranty. It’s not just for when things break, it's also for service options. I would recommend using OneGuard.

OneGuard Home Warranties response

Dear Jennifer of Austin, Thank you so much for the 5 star review and wonderful remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive to do. On behalf of the entire team, thank you for the opportunity to assist with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 5, 2021

Submitting a claim is super simple. Just a couple of steps online and then within a day, the provider contacts you. The contractors have been great and I'll use them again.

OneGuard Home Warranties response

Dear M. of AZ, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our wonderful contractors! Making it easy to request service and offering prompt resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: March 27, 2021

The most recent claim we had was with our microwave. We had a problem getting the proper parts so it was difficult for a while. But they managed to replace almost all the parts until it became fixed. Everything's working fine.

OneGuard Home Warranties response

Dear Joe of Phoenix, Thank you for the 3 star review regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction and offering timely assistance when you experience a breakdown is our constant priority, and we regret any frustration you may have experienced. We are happy to confirm that repairs were completed and appreciate your consideration. On behalf of the entire team, thank you for entrusting OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 26, 2021

Our Realtor gave us a list of different warranty companies and we decided to go with OneGuard because they had good incentives at the beginning. They offered a free carpet cleaning before we moved in. There was a couple things that they offered that the other ones didn't. We had a plumber come out today for a leak. It's the third time we used this plumber. We decided to always request for them because they have a good service and they know what they're doing.

OneGuard Home Warranties response

Dear Zuleika of San Antonio, Thank you so much for the 5 star review and positive testimony regarding your customer service experiences with OneGuard Home Warranties! It is always our most esteemed pleasure to assist with all your home warranty and home services needs, while providing you with the peace of mind you deserve, and we appreciate the opportunity to help. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you in the future.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 14, 2021

It's easy to go online and submit a claim with OneGuard and they end up getting back to us pretty quickly. Somebody schedules the service and they give us a call within 24 to 48 hours. All the people that they've contracted to come out have done a really great job, too. They've helped us with a leaking water heater, a gas leak near the water heater, a gas leak under the stove, and an electrical light switch problem. We also always schedule our AC tuneups through them and we've had a broken AC twice. Sometimes it takes a little long for things to get done through OneGuard versus calling somebody and it gets done that same day. Sometimes, it also takes a few days or weeks for whoever they're contracting to get to call us back.

One time, we had to ask them to change contractors. Then, I would prefer using the same contractor for the same issues but they would not always do that until sometimes I'd tell them that I would rather get this particular company. But they're good about it if I asked them to switch and they're easy to work with. Other than that, I'm really happy with them and everything's been great.

OneGuard Home Warranties response

Dear Jeffrey of Austin, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 12, 2021

I had a preseason tune-up done on my AC. OneGuard is reasonable and they send qualified people to my home.

OneGuard Home Warranties response

Dear Ruth of Arizona City, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your recent customer service experience with OneGuard and our service contractor! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: March 11, 2021

The most recent claim was for rekeying of the doors, and it went great. The contractor was awesome. We also sent in a claim when the garage door broke. The gentleman that came out was awesome as well. We ended up replacing a new garage door opener. He knocked it out in about an hour and a half. Everything's great. We had a pool repair that we disagreed on with OneGuard. It was a leak and there was a matter semantics with whether or not the pipe was above-ground versus not above-ground. But ultimately, we ended up getting it fixed ourselves. Other than that, the only other issue was when we had the AC inspected. The gentleman was trying to get it replaced right away, which took a lot longer than to get it approved by OneGuard.

OneGuard Home Warranties response

Dear Brett of San Antonio, On behalf of the entire team, thank you for the 3 star review regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority, from the first call to service to the completed covered repair, and we apologize for any displeasure related to past service requests. Please know your feedback is very important and we also appreciate your understanding with respect to our explanations of coverage in the moment. Thank you again for entrusting OneGuard as your home warranty provider. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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OneGuard Home Warranties Company Information

Social media:
Company Name:
OneGuard Home Warranties
Year Founded:
1990
Address:
20410 N. 27th Ave - Suite 200
City:
Phoenix
State/Province:
AZ
Postal Code:
85027
Country:
United States
Website:
www.oneguardhomewarranty.com