OneGuard Home Warranties Reviews
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About OneGuard Home Warranties
OneGuard Home Warranties is currently available in Arizona, Nevada and Texas. The company offers coverage for your home systems and appliances, as well as an array of home maintenance services. OneGuard merged with American Home Shield in 2023 — as of publishing, any new OneGuard warranties will be provided by American Home Shield.
- Low service call fees
- Advanced services
- Low monthly cost
- Fast response times
- Cancellation fee (after 30 days)
- Limited availability
OneGuard Home Warranties Reviews
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Reviewed Nov. 2, 2020
The first claim was a little weird because I made a claim on a Friday night and OneGuard didn't get back to me until Monday morning, which is understandable. The second one was within 24 hours. The contractors were quick about getting a hold of me. It's been a pretty smooth process.
Dear Jacob of San Antonio, Thank you so much for the 5 star review and remarks regarding your service experiences with OneGuard Home Warranties! Customer satisfaction and servicing our valued homeowners with ease is our top priority, and we love your positive feedback. We would also like to note that under normal circumstances, an authorized OneGuard contractor will contact you within 4 business hours, and 48 hours on weekends and holidays, to schedule a mutually convenient appointment during normal business hours. We are happy that this was your experience and thank you again for the opportunity! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Nov. 1, 2020
I really like OneGuard. I had a claim with them for my AC that wasn't cooling and when their techs came, they were able to repair it. I also had another claim with them for a fan. I've been with OneGuard for three years now and so far it has been good.
Dear Norma of Laveen, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution with service professionals that are dependable and accurate, is exactly what we strive for and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Reviewed Oct. 31, 2020
It wasn't OneGuard when I started with them almost 17 years ago. It was ServiceOne. Every single person, except one time, was ultra courteous, polite, and conversational. They were very aware of keeping things clean when they were done with whatever they were doing. Washer, dryer, garbage disposal, refrigerator, oven, or replacing parts. They have always done a good job, except one time. It was strange because it was almost like the poor man didn't know what he was doing. I basically had to help him put the kitchen faucet on the sink. That was eight years ago. I’ve had other home warranty companies send me stuff, and I would never change. I’ve always been very pleased with OneGuard. The only thing I noticed over the years is that it takes longer waiting for someone to get on the phone. They want you to do it online. I’m almost 77 years old and I hate using the computer. I'd rather talk to someone and that's what I've always done.
Dear Ronald of Tempe, Thank you so much for the 5 star review and such thoughtful testimony regarding your overall service experiences with OneGuard Home Warranties! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we are honored by the opportunity to serve you over the years. Thank you also for providing important feedback regarding hold times. Please know it is our constant endeavor to ensure your calls to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume as we create service requests for breakdowns, provide updates, and actively work to obtain equipment for our valued customers. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Reviewed Oct. 30, 2020
A week ago, the top shelf of the dishwasher fell. OneGuard sent a service repair person out from an appliance repair company. We had to wait a week to get the part and then he fixed the dishwasher. He was nice and cleaned up everything. However, the top drawer slides out by itself and some installation on the side is showing. We're going to be calling the technician today or tomorrow because it's not right. We've been with OneGuard since 2008 so we know who they delegate as the repair person. We’re real pleased with OneGuard. With the dishwasher, though, we had not had that person before and we're not real pleased with him.
Dear D. of AZ, Thank you so much for the 4 star rating and remarks regarding your service experiences with OneGuard Home Warranties over the last 13 years! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Thank you also for providing important feedback. Please know we take your comments regarding the request for the dishwasher seriously as it helps us in our constant pursuit to provide a level of service that exceeds your expectations, and we are happy to confirm that the contractor returned to reassess the dishwasher on November 11. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Reviewed Oct. 29, 2020
I've had OneGuard since March of 2017. Sometimes it's fairly easy, and sometimes it's very hard to get them to answer the phone. I stood in my attic a few weeks ago for almost 40 minutes waiting for them to answer the phone for the air conditioning repair guy. Then a few times I have been disappointed that I had to pay a lot more than they did for repairs.
One of the service calls I had, I asked the pool repair person to wait till I got through to OneGuard so that we could make arrangements for him to go ahead and fix my thermostat in my pool heater. He just left without saying anything or doing anything I asked. So I have forbidden them to ever come back. And then I had another case where one of the air conditioning people failed to call me twice. I couldn’t reach them, and they didn’t call me. I got a different one. Today, I called OneGuard about the swimming pool, and it was easy. But the lady read me something off of the report which was not correct. She said I had rodent damage to the basket. It was the pool heater wiring that had rodent damage.
Dear Donald of Frisco, Thank you for taking the time to provide important feedback and allowing OneGuard Home Warranties the opportunity to review the service history firsthand. Customer satisfaction is our number one priority and to service our valued homeowners as quickly as possible, and we appreciate that you have brought information to our attention when a problem has occurred. Thank you for also clarifying the details OneGuard provided regarding the wiring that sustained rodent damage, and not the basket, and please accept our apology for the misinformation. Please know we truly value your business and look forward to serving you again. OneGuard Home Warranties
Reviewed Oct. 28, 2020
Everything's good with OneGuard. The vendors have been great. However, I had an issue with a credit. They charge you per time that they come out. One of them had to come back out again and they said they accidentally charged me a second time. I'll have to keep an eye on that.
Dear Peter of Phoenix, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and our contractors! We continuously strive to provide top of the line service performed by friendly professionals and we are thrilled that this has been your experience. Please know we have also reviewed the accounting history and we are happy to report that you were charged only one trade service fee for both visits to assess the plumbing system. On behalf of the entire team, thank you again! We truly value your business and look forward to serving again. OneGuard Home Warranties
Reviewed Oct. 27, 2020
I like OneGuard's response time and choice in vendors. There have only been a couple of vendors that I didn't care for. It's important to get a home warranty. It pays for itself annually for me. OneGuard has been able to help us with our pool, electric, HVAC and plumbing. I recommend them to a lot of people. I do wish that they had a referral program but they don't.
Dear Stephanie of Fort Worth, Thank you so much for the 5 star review and remarks regarding your customer experiences with OneGuard Home Warranties! Your satisfaction is always our top priority, and we are truly grateful for the opportunity to provide you with the protection and quality service you deserve. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and recommendations and look forward to serving you again. OneGuard Home Warranties
Reviewed Oct. 26, 2020
I called my real estate agent, other agents and other people, and OneGuard was highly recommended. They were great. They reached out to me right away when I called them to tell them I was getting a new home and if they could assist me. They were very kind and it worked very well. They do wonderful. However, I might have to call them again. I’m not sure that the washing machine is working the way it's supposed to be. It only fills up to two or three inches. I’ll have to wait and work on that though. It’s a digital type of washing machine. As far as when the guy came out to work on my locks, he changed my locks and gave me my keys in 10 minutes. I was impressed. I called, they made up a ticket right away, and I had somebody out there within a day or two.
Dear A. of TX, Thank you so much for the 5 star review and such positive feedback regarding your service interactions with OneGuard Home Warranties! It is always our most distinct pleasure to assist you with all your home warranty and home services needs and we are happy that you have found value and ease in the warranty process so far. Please know we are also available 24/7, 365 days a year, and always happy help you when faced with a breakdown. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Reviewed Oct. 23, 2020
OneGuard was recommended to me by my Realtor when we purchased the home. We requested a couple of services recently. We did them at the same time. There was an electrical repair and then a stovetop vent repair. For the electrical, there was an outlet that kept getting reset when we would have a storm. So the technicians came and changed the outlet box. It was great. They were very efficient and easy to talk to. For the stovetop vent fan, it hasn't been repaired. He had to order a part. So, we're still waiting for the part to come in and them to come back. Our claim experience with OneGuard has been fine. There was one day the website was down and I wasn't able to access anything. But other than that, once I can get on it, it's easy to use.
Dear Paige of Bellaire, Thank you so much for the 4 star review and sharing such positive remarks regarding your service experiences with OneGuard Home Warranties! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. Please know we have reviewed the service history for the range and confirmed that the part necessary to make repairs is no longer available. The range was placed into replacement options and we have emailed you information related to the replacement process. Thank you again for choosing OneGuard as you home warranty provider! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Oct. 18, 2020
My realtor recommended OneGuard and I have been using them for years. I was very happy with my recent claim for a sprinkler leak I had. The contractor that was sent was very good. I've had several claims with one guard and everything's been repaired right away. I've always had good luck with them.
Dear Lily of Phoenix, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties over the last seventeen years! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help and love the positive feedback. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again in the future. OneGuard Home Warranties
Reviewed Oct. 17, 2020
When we bought our house, the previous seller went half and half with us on a home warranty. They chose OneGuard and we've been thoroughly pleased with how they've helped us out. Our most recent claim was for our air conditioner which had a housing that was misplaced such that the fan blades were hitting it. It sounded like it was falling apart. OneGuard sent someone out the next day and got it taken care of pretty quickly. The tech was a nice guy and he fixed our problem. I asked him what was wrong and he gave me a straight answer.
Last year, we also submitted a claim to them for our garage door that wasn't working. They ended up replacing it for us. Two years ago, OneGuard gave us $1,000 towards a new air conditioning unit after the compressor went out on the unit we had. So far, the service has been easy to use and the contractors we have gotten have all been great.
Dear Christopher of Phoenix, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties and our wonderful service contractors! Making it easy to request service, and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 8, 2020
I put in a claim with OneGuard on September 25th to fix a shower valve, so the temperature would be controlled. And it's still not completed almost a month later. It took five plumber visits to the house already. During that time, they tried to use a wrench to undo the valve, and that they said it was too tight, couldn't do it. Then they came back and put some chemicals on it to see if it was just corrosion. That didn't work. Then they came back out and tried to wrench it again, it didn’t work. Then they asked the home warranty company to pay to replace the whole valve, which means if they have to cut the copper tubing and just put in a new valve. Then that's taken a couple of weeks. That's where I'm at still. Still, nothing's happened.
I called and I waited on the line on hold for an hour and 10 minutes, and then I finally got someone who put me on hold for another 20 minutes to tell me that they're gonna call the plumbing company back. So then, they called the plumbing company. I talked to the plumber again. Then I had to call back again ‘cause no one set up an appointment to do anything, and they didn't approve the bill of repairing it yet. Then they have agreed to pay the bill.
I have had a prior claim. It was a refrigerator, something that took about two and a half weeks to repair. It was just a simple electrical board from a SubZero refrigerator. For whatever reason, they didn't wanna pay for the bigger items first. So, they tried at least these little fixes that didn't work. Then eventually, they realized they needed to replace the item that they knew needed to be replaced. This is my fourth different home warranty company and they're all very similar to this process. If you can tolerate getting four to six weeks to repair an item, then they're worth it. But if not, they're not really worth it.
Reviewed Oct. 7, 2020
We decided to look into home warranties when we purchased our last home and we liked the coverage of OneGuard as well as the pool coverage. We've submitted several different claims for over the last three and a half years and all the vendors that OneGuard have chosen have all been solid and never had an issue with them. They explained everything and completed the work when they said it was gonna be completed. All the services were positive. I've done all the claims through the website and somebody had contacted me and asked me a question, and that was fine. There was no problem there. I’m very satisfied with OneGuard and I’m planning to renew it again next year.
Reviewed Oct. 4, 2020
When I submit claims to OneGuard sometimes I have good experiences. Other times I have bad ones. Their website is pretty good. While the recent AC tech I had was good for the most part, their contractors have been bad.
Dear D. of Tx, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is to provide a level of service that exceeds your expectations and we sincerely regret your frustration regarding past service experiences. Please know your feedback is extremely important and helps us improve the service we provide to our valued homeowners and we are available 24/7, 365 days a year, to offer support and ensure that service is conducted satisfactorily on your behalf. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed Sept. 29, 2020
We’ve carried warranty on our vehicles, and we saw the advantage of that. So, we decided to do the same thing with our home. We went with OneGuard and our experience has been good up until a couple of months ago. Our clothes washer went out, and it took three months to get the part. Then when the technician troubleshoot the washer, that part was the wrong part. It did not need that part. So then, the next technician ordered the part, and they got it back in two weeks.
Then about the same time, I had a leak under our bathroom sink, and I called OneGuard to ask them if I had coverage for that, and they said I did and that that was considered the plumbing. They sent down a guy. So, the tech came out and he said that it did not cover it because the leak was in a water line so that becomes part of the faucet, and the warranty doesn't cover the faucet. I wish they would’ve told me that from the start. I wouldn’t have them send out a technician and pay that money out. My experience was good at the beginning when we first picked up OneGuard. But then, they would not respond to my request or my emails. I would have to send a third request for them to respond, and it would take them two weeks before they respond.
Reviewed Sept. 28, 2020
When I bought my house, my Realtor set us up with OneGuard. They got very high recommendation and I thought I'd give them a try from that. I've filed claims to them multiple times. In getting the claims done, I've gotten great customer service with OneGuard. However, most of the times, I give OneGuard a call and find out that the issue I'm having is not covered under warranty. When I call in, the representatives answer the phone. I can speak to a human being, which is really nice. The hold times aren't too bad. I don't think I've ever sat on the phone for more than 15 minutes waiting for someone. It's even been less than five minutes to get to a representative.
With the choice of vendors, I've had a really bad experience with the last two that they sent out. I had a leak happening in the upstairs of my house. They sent out a plumber who correctly identified the issue, but did not follow through with it. The issue was a clogged drain from the AC. We did a partial test. But since we didn't test out fully, we didn't catch the clogged part. He ended up cutting a couple holes in my downstairs ceiling and then left me with a couple holes in there. I know plumbers don't typically do that. But had he gone through on his initial feeling and tested out the pipes correctly, the issue would have been resolved. I wouldn't have had the holes in the ceiling. I wouldn't have made a call to the HVAC contractor for OneGuard, who then came out and gave the initial suspicion as a clogged drain pipe.
However, after taking a closer look, he misdiagnosed it and said that it was the drain pan, which is also not covered by the warranty and he quoted me around $700 to get that replaced. I took a look later on and saw where it was overflowing. I spent some time, cut out the plumbing of that drain pipe, took it outside, cleaned it out, and reassembled it with a new piping from Home Depot, which cost me about eight bucks. I have not seen the AC leaking again. This isn't representative of OneGuard. When I called the second time to get them to dispatch HVAC people, they did let me know that the condensation pan was not covered by the warranty. I ended up reaching out to the contractor instead of going through OneGuard.
One time, during the first year of the ownership, my water heater gave out. That was the one time that I gave them a call. They sent out the same plumbing company, Approved Plumbing. They did get that water heater replaced for the service charge of $70. So, that was a really good experience with them. However, the three subsequent calls for issues with HVAC were not covered under warranty.
Dear Wojciech of Phoenix, Thank you for taking the time to post a review and share honest feedback regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority and we pride ourselves on providing the most comprehensive service in the industry for all your home warranty and home services needs. We regret any frustration that you experienced regarding accuracy of repairs for the plumbing system and air conditioning system leak that was not covered by the service contract. Please know it is always our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement, and we appreciate your understanding with respect to coverage. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed Sept. 27, 2020
I've made multiple claims with OneGuard. The most recent one was my dishwasher. It wasn't heating. The water wasn't washing the dishes. The soap dispenser wasn't working too. This was back in the middle of August. The guys came out, they looked at it and they said, “All right. We're gonna order all the parts we need to.” Three weeks later, they came out and they had all the parts, but they only replaced the blades that spray the water. They said they weren't gonna replace the soap dispenser because there wasn’t a part. I said it's fine.
I had to make another claim again to have them back out here to replace the soap dispenser. They came out and looked, and they're supposed to be here today. They rescheduled three times because they haven't had the parts or the parts been broken. It's been almost two months now. But OneGuard handled everything well. With the other claims I've had with OneGuard, they've all been perfect. I've had a dryer replaced and a couple of things replaced, that went well. Everything else has been smooth. OneGuard has been perfect. I've recommended them to quite a few people.
Reviewed Sept. 26, 2020
Submitting a claim with OneGuard has been pretty easy. We've had them come out several times for different things. We've always been super happy with how everything has turned out. We had an issue this past time with a claim and the technician wasn't able to complete the repair. But OneGuard was able to reassign it to a different company and they got us taken care of. They're very helpful. The warranty gives me good peace-of-mind.
Reviewed Sept. 25, 2020
We have renewed our home warranty with OneGuard. We've been here in various parts of Dallas-Fort Worth for eight years and we've renewed our home warranty every year. I pay for a year at a time, and when it comes up this next year to renew, I definitely will do it again with OneGuard. Submitting a claim with OneGuard is absolutely painless. I always call my claims in on the telephone and it is wonderful. Their customer service is grand. In all the claims that we've had, and we've had a few because we've been in three houses, I had a bad experience with one service company. I called OneGuard. I told them that I was not pleased, that the problem wasn't taken care of and I didn't want that company back again. They refunded my service call fee and sent another company out to fix the problem.
Reviewed Sept. 24, 2020
OneGuard was recommended by our realtor. As far as submitting and going through the phone call, initially, one of the first ones I tried calling, it took a while for the rep to answer. I know they're really busy. But sometimes I would be on hold for 15 minutes before I would get an answer. But once they answered, they would quickly determine the path forward.
I put in the claim just yesterday morning. The contractors, Cowtown, called me an hour after I put in the claim. Then they came out this morning around 9:30. So, it was a really quick response as far as getting someone out here. As far as the repair, they determined that the equipment that is covered was damaged. Now, they are working through OneGuard to determine the path forward and how to go forward.
I haven't received a call yet from Cowtown. They were just here a couple of hours ago. But they said they would have to reach back to OneGuard to make sure everything's covered and to buy the new piece of equipment that needs to be replaced, and to reschedule to come back out. They were really good. He was an experienced technician for 22 years and he was very polite. He was also able to quickly determine the issue and let me know. He answered other questions as well. So, that was very nice. I feel very fortunate that we did get OneGuard. However, at the beginning when we first moved, there were additional items that we ended up paying out-of-pocket we didn't realize that OneGuard had coverage until after I reread all the things. But it's been really helpful, even though I missed a few things.
Reviewed Sept. 23, 2020
The first time I filed a claim to OneGuard was about some lighting fixtures. I had electrical issues. They came and they fixed all of that. The experience went well. I just called in for more light fixtures today. Then I had a microwave problem. So far, they were supposed to call back by 1:00. I heard back from one and I haven't heard back from the other yet.
Reviewed Sept. 22, 2020
Submitting a claim to OneGuard is easy. You just go online and plug it in. I do wish they would let you be a little more specific with the claim when you put it in there. Sometimes, there's not quite enough options to choose from as far as what's going on. But the website is really easy to use. They give us a time frame on when to expect the contractors. It doesn't say when they're coming out, but it does give you a four-hour business window that they'll call you. They rarely ever do. I always have to call them, but that's not OneGuard's fault. That's the contractor's fault. Still, the contractors have all been very good.
Reviewed Sept. 19, 2020
Submitting claims to OneGuard has been a satisfactory experience for me. I call them and they let me know more or less when I should expect their contractor. The professionalism of the techs they have sent has been good. I recommend this company.
Reviewed Sept. 17, 2020
Our air conditioner has gone out three times since we purchased a home warranty from OneGuard. The first time they told us there was nothing wrong with it. The second time they reworked the wiring. We are now sitting in a hot home, in Texas, once again. Each time this has happened it has taken several days for them to respond to us. Emails go unanswered. The weekend is used as an excuse for the lack of a response. We have spent multiple hours on hold only to never have the call answered. Text messages have been ignored. This company places zero value on the customer experience. I strongly recommend that consumers avoid them at all cost.
Dear John of Boerne, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review the situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners quickly as possible, and we truly apologize for the hold times and frustration. Please be assured we are working closely with the supplier and the contractor to ensure that a mutually-convenient appointment is scheduled to replace your condenser unit as soon as the equipment is available, and we are committed to keeping communication open with you during this process. Please know we are actively monitoring the request through to positive resolution. Thank you again for your patience and understanding, and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties.
Reviewed Sept. 9, 2020
Submitting claims is an easy process of me giving OneGuard a call and telling them what's wrong and what I need. The reps have all given me proper information or sent me where I needed to be. They were all perfect. Depending on who it is, I get a phone call within four hours depending on the time I put it in, or first thing next morning when the company opens up. And then from there, it's on to the company on when they send the actual contractor out. We've only had good experiences so far. If anything were to come up, OneGuard handles it quickly.
Reviewed Sept. 4, 2020
What a waste of time and money. I used their clean and check air conditioning service. Tech didn’t clean or check. Finally found out I have an air conditioner part needs replaced after tech did a lousy job. I called for one other claim. They denied it, customer service lied and was rude and denied it for a reason that that is a lie. Just suggested I call the guy who came out. Don’t waste your money with these jokers. You're far better off to just save the money for repairs and call Angie's. list.
Dear Gary of Glendale, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. It is our constant endeavor to provide accurate and timely repairs, and we sincerely regret your dissatisfaction. Please be assured OneGuard authorized repairs of the air conditioning system and confirmed the thermal expansion valve was successfully replaced on September 16. We have also reviewed the service request for the exhaust fan. Please note OneGuard covers mechanical breakdowns of systems and appliances that become inoperative from normal wear-and-tear conditions, and coverage was not extended in accordance with the service plan. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide this additional explanation. OneGuard Home Warranties
Reviewed Sept. 4, 2020
Submitting claims with OneGuard is absolutely simple and wonderful. The techs are on time, professional and clean up after themselves. And then, anything that was repaired works perfect.
Reviewed Aug. 28, 2020
I've had them since they were a different name and they switched over. They’re working and the quality is good. The last contractor that I had was the garage people and they were excellent. For the most part, I have no problems with the contractors. There's a few that I've had that I didn't care for at all and I expressed my opinion on that and requested not to send them to me. It's pretty easy to submit the claim. I call them and I've had an excellent experience with them. All in all, we're good all the way through.
Reviewed Aug. 27, 2020
My husband tried to do a claim on the app, but then nobody contacted us, so I ended up having to call in the next day to get a work order put in because apparently, it wasn't done the night before when he submitted online. After being on the phone for almost an hour, they said that they couldn't get anybody out until Monday, and that was on Friday. It wasn't a great experience. We ended up having to have no hot water for the whole weekend.
I'm pretty dissatisfied that we had to wait until Monday, and also with the wait time on the phone. We eventually got it resolved. The contractor that came out looked at our water heater, and he was able to fix the leak. We haven’t had any issues since then. The flat fee for the issue is nice, and it definitely saves money in the long run if you have to have a water heater replaced. Overall, we've had a couple issues with OneGuard but we've been able to resolve them pretty quickly, which has been really nice.
Reviewed Aug. 26, 2020
All the reps that I've talked with over the phone have been great. They tell me when to expect a phone call. So far, the contractors have all been fine.
Reviewed Aug. 25, 2020
When I go online, sometimes I'm not sure if the request went through or not. So sometimes, I would call. When I called I was on wait for a long time, so I hung up and just hoped that my request went through. If they could just send a confirmation to my email. Usually, I get one the next day. But when you're doing the request, then you're not sure. Because they're supposed to have the guy call you within four hours after the request. Then you're not sure until you hear from the service people about the request. Other than that, I've had good results. OneGuard is fast to get your service to you and the service people are good.
Reviewed Aug. 23, 2020
We have a swimming pool and we had one experience where early on, a pump went out. When I called, a young lady told me that it wasn't covered. We fixed it, and then I found out later that it was covered. Now, I submitted the receipt of the pool person that came out and changed the pump to try to get reimbursed, but I haven't heard anything since. If I got reimbursed for my pump, which they should've covered to start with, I'd be very satisfied. I wouldn't recommend one of the plumbing people as well. We had them three times, and they came out, did a two-minute job, and took off. They didn't explain anything. The guy didn't even wanna be there. These two instances were the worst, but the rest of the time, most of the people that showed up did a good job.
Reviewed Aug. 22, 2020
I got OneGuard for my Phoenix AZ house during Aug 2016- provided by the seller (Opendoor). Overall satisfied with the service. There were two occasions where the work done was not good - so they sent somebody to fix it within those 30 days. Quality of contractors is good - they are above average. Overall they had approved almost 85% - 90% of my claims. Other services which are add ons are good. Where oneguard really need to improve is as follows:
2. Online system has got problems in terms of password issue - you have to live with their reset password only - thus I don't want to store any payment method due to security issues.
3. Cancellation fees is much higher.
4. Waiting on the phone call is longer.
Essentially they should revamp their IT and customer service department otherwise they are all good.
Dear Ashu of Somerset, Thank you for taking the time to post a review and share honest feedback regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority and we appreciate the opportunity to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again. We look forward to serving you again. OneGuard Home Warranties
Reviewed Aug. 21, 2020
We've been loyal customers with OneGuard for years. I would almost venture to say maybe 10 years. I go back with them when they were just based in Phoenix. There was a real estate agent that turned us on to them when we bought a condo in North Phoenix a while back. We're not in that condo anymore, but every time we get a new house, we renew with them immediately. We're now out in Gilbert and this is our fourth house with them.
Submitting claims is easy, but when I'm using my iPad tablet, their online system is not user-friendly to submit a claim, so I usually end up calling them. As a home warranty company though, they've always been very responsive and they're really good about letting me request somebody as well. When I make an appointment for our semiannual AC check with them, I always request the same company and they keep that information on my file. Over the years, I've gotten used to things enough times that there are certain contractors that I ask for. I've also had them red-mark a couple of companies. I don't want them out here again.
They should keep up the good work. They've merged with another company, so we've been a little nervous that the service is gonna start slipping, but OneGuard has been professional, efficient, and timely. The relationship is easy, even when it comes up for annual renewal. Even if it's a light year, it's insurance. We’d still use them for various things, including maintenance stuff. They've been expanding their services beyond just warranty work, which I really commend them on, because we have utilized some of those additional services. I used one a couple months before. We all got locked up in our house, but there were some extra services that I learned of. I thought I could use that and I did.
Reviewed Aug. 20, 2020
My real estate agent recommended OneGuard and I researched various companies and decided to go with them. The reps are very helpful and professional, but sometimes, it's very difficult to get them on the phone. There are long wait times. It's easier to do it online and it's a lot quicker as well. Usually, they dispatch the next day in the morning. There have been good contractors and average contractors, but they all maintain professionalism. Also, I had a claim for my air conditioning unit and someone came out and resolved the problem.
Reviewed Aug. 15, 2020
I usually call when submitting a claim with OneGuard. If I don't call, I go online and submit the claim. It's always been very easy. Right after I submit the claim, I instantly get a response from OneGuard and when someone can come out to our property and repair what we need to have repaired. Every one of the contractors that came here has been very well. It's the best home warranty company that I have been with. We've been with two companies before OneGuard and we weren't very satisfied. So we decided to go to OneGuard after a family friend recommended them to us.
Reviewed Aug. 14, 2020
We have OneGuard and it has been a great company thus far... Today we had an issue with some specific policy areas that were not explained clearly to us by a previous employee. We spoke with Authorization Specialist Niquan ** and she was absolutely amazing! Incredibly knowledgeable, understanding and really went above and beyond to help us. Employees like this are the reason we will stay with OneGuard. Niquan is a HUGE asset to OneGuard and we hope she is recognized for her top shelf customer service skills!!! Thank you so much.
Scottsdale, AZ
Dear Korey of Scottsdale, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experience with OneGuard Home Warranties and Niquan! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important to Niquan to resolve and she appreciated the opportunity to speak with you and offer her personal assistance, and your kind words made her day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 13, 2020
The customer service provided by Lori ** was awesome. She guided me through every step of the enrollment process and responded timely to all my questions. She explained all aspects of the contract and had it all set up online for me to review and sign up. She helped me understand the differences between One Guard and all the other companies providing warranty programs. She made me feel comfortable choosing One Guard.
Dear James of GIlbert, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with OneGuard Home Warranties and Lori! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Lori loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 6, 2020
OneGuard's customer service is just abysmal. I've now been on hold for over 4 hours total to get a simple a/c repair. They refuse to answer the phone. Here are two screen shots of when I've given up. Fortunately all this wasted time allows me to post these reviews so others don't pay for a policy with them. If you value your time at all, go elsewhere. One over 1hr 15min yesterday and currently one over 1hr 45mins with no answer. It is like this EVERY SINGLE PHONE CALL now. The only reason to have these policies on my rentals is to simplify my life for small repairs. They now make it so difficult that you're better off calling the vendors directly and cancelling the policies.
Further, their vendors cut corners and don't take the time to properly repair the issues. This current a/c repair person says the compressor needs to be replaced. That would be fine except that OneGuard had me pay $1,520 four months ago to replace that same compressor. Yet I can't get anyone on the phone to resolve the issue. Meanwhile my tenant is working from home in 100 degree heat with no a/c nor any repair in sight. It's truly unreal.
Dear Kevin of Portland, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the frustration you experienced regarding your recent service request for the air conditioning system. It is always our constant endeavor to ensure your calls and emails to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Please know we have confirmed that the compressor for the air conditioning system was installed on August 11, and cooling was restored to the home. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed Aug. 6, 2020
DO NOT CONTRACT WITH ONE GUARD. These people are scammers. NO STARS NEEDS TO BE AN OPTION! They are shady operators, who hire sub-par contractors, and then refuse to honor the contract that they have written. I have been suffering from last 6 month. In January they said my Heat pump compressor is bad and I have to pay $500 to replace compressor. I paid $69 for visit and every month I pay monthly charge of $55. I paid $500 and Technician who was replacing compressor said the replace compressor will not work properly because it is not compatible.
After almost one month and 5 days the system was not cooling, and I was told that I have to Pay $69 which I paid. Technician mentioned that last tech put more refrigerant and that’s why system was tripping. I have balanced the refrigerant and now it will work fine. Again, after two-month systems stopped cooling and I had to pay $69. This time different tech visited and said the system need more refrigerant and I have put some refrigerant and it will work. In three days, AC started tripping again and I placed recall. The Tech never visited and reported that visit was made, and they closed the call. It was over 110 in the house, so we had to move to my son home. We have now purchased new AC by spending $7500.00.
From Last 15 days I have called 5 times and talked to different people to cancel my contract and stop taking monthly fees. They are saying that we have not received report from their contractor, and we can’t cancel the contract. Do not make the same mistake I made and pay OneGuard's fees every month and when you need help, they will not do anything. Don't buy a policy from One Guard, and don't ever let technicians from Horizon come out to your house, either.
Dear Subhash of Glendale, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand to ensure accuracy. Customer satisfaction remains at the forefront of our priorities, and we regret your displeasure regarding the outcome of your past and recent service requests for the air conditioning system. In your situation, a service contractor recently completed a thorough inspection of the system and was unable to identify a mechanical breakdown. Please note in accordance with the terms of the warranty agreement OneGuard will repair or replace when breakdowns affect the mechanical operation of a covered system or appliance. Please know it is always our intent to operate in good faith and according to the terms of the service contract, and we thank you again for your consideration and understanding with respect to coverage. OneGuard Home Warranties
Reviewed Aug. 5, 2020
Larry ** from OneGuard Home Warranties was able to get us a great renewal rate. I was actually thinking of not renewing this year due to the price and after working with Larry I changed my mind and renewed. He was very helpful and followed up with emails. We have had One Guard for 8 years and have been very happy with their response and the contractors that they use.
Dear Gaye of Surprise, Thank you so much for the 5 star review and such positive feedback regarding your recent service experience with OneGuard Home Warranties and Larry! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your feedback with Larry, and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued loyalty over the last 9 years and look forward to serving you again. OneGuard Home Warranties
Reviewed July 31, 2020
We just renewed our home warranty with One Guard. Fred ** was great to work with on the renewal. He answered our questions and we received a great rate. I would highly recommend this company. We have received excellent service this past year. We needed to have the garage door and our water heater repaired. The repairs were done right away and the service providers were great.
Dear Sonya of Mesa, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties, Fred, and our great service providers! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind that you deserve. Please know Fred enjoyed speaking with you and he loved the positive recognition! On behalf of the entire OneGuard team, thank you again! We truly value your loyal business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 31, 2020
I’m a first time homeowner, busy military officer, and a single mother so it was important to me to find a home warranty provider that I could trust. I read reviews and chose One Guard. In mid-April, my hot water heater began leaking so I secured the water and called One Guard. They had a company out the next day. Now 3.5 months later, I am on hold for over an hour for the twentieth time trying to get it resolved why I have not had anything fixed yet. I’m promised every time that a manager will call me but they never do.
This last time, customer service got off the phone so they could handle other calls and claimed management was “busy”. I’ve paid this company over $700 for their services and it is complete fraudulent. All they do is keep you on hold for 40 minutes, have a customer rep tell you they are working on it and that they will contact you but they never do. This company is just a scam and hopes that you will just give up if you have a legitimate claim. Take my advice and do not believe any of the reviews. I could have saved so much time and money by not having a warranty with them and using that $700 to fix the water heater myself!
Dear Stacie of League City, Thank you so much for bringing your situation to our attention, and please accept our sincerest apologies for the frustration you experienced regarding the delays in service and communication on our end. Please know we appreciate your receptiveness to efforts of assistance and have left you a voice message today, seeking to positively resolve this matter on your behalf. Thank you again for your patience and consideration, and we look forward to speaking with you. OneGuard Home Warranties
Reviewed July 31, 2020
I've been having OneGuard for a long time and I've had several claims with them. Recently, I did my first claim on the stove and the contractor came out July the 13th. They said it had burnt out. It was wear and tear. They came Monday, took the whole thing and I hadn't had an oven in about 3 weeks. The guy took the whole motherboard and said that he gotta wait for another part to come in. All the people that came out didn't have the part. OneGuard is alright. They just take too long.
Dear Debra of Fort Worth, Thank you for taking the time to post a review and providing feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and we sincerely regret the inconvenience regarding the timeframe to complete the oven repair, due to waiting on the arrival of parts. Please know we have also confirmed the repair has been completed. Thank you again for your consideration and patience. OneGuard Home Warranties
Reviewed July 30, 2020
We just contracted with OneGuard and were assisted by Mr. Alexander **. He was friendly, responsive, knowledgeable, and professional. We hope he is representative of the type service we will receive in the future. Looking forward to doing business with a company that provides timely and professional service.
Donald of New Braunfels, Wow! Thank you so much for the 5 star review and remarks regarding your great customer service experience with OneGuard Home Warranties and Alex! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled to hear about your experience. Please know we have also shared your review with Alex and he was humbled by your commendation and appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 30, 2020
You might as well not have a warranty. My daughter has been without air conditioning for almost a month in Texas 100+ degrees. Horrible response. Did not return phone calls. They play the name game between themselves and their subcontractor. Do yourself a favor and find a different warranty company.
Dear Kay of Georgetown, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. It is our constant endeavor to provide accurate and timely repairs with knowledgeable and friendly professionals, and we sincerely regret that you feel you have received anything less than exceptional service. Please be assured we have taken a look into your situation and have confirmed that the service contractor has scheduled an appointment to reassess the system today. Additionally, know that we are actively monitoring your service request, and will continue to follow-up on your behalf to ensure a positive resolution is reached. Thank you again for your patience and consideration, and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed July 26, 2020
I've canceled my membership with them and gone to another company. Choice was one half the price of OneGuard. But for the most part, they were okay. They were sending out independent contractors and for the most part, it went well. That was why we stayed with them. But when it gets up to $800 or $900 a year and you can get the same thing for 450, it's a no brainer.
Dear David of Houston, Thank you for the 4 star review and testimony regarding your customer service experiences with OneGuard Home Warranties! Please know we pride ourselves on providing the most comprehensive service in the industry for all your home warranty and home services needs, and we are sorry to learn you have switched to Choice. On behalf of the entire OneGuard team, thank you again. We appreciate your past business and hope to have the opportunity to serve you again. OneGuard Home Warranties
Reviewed July 25, 2020
Things are a little slower than normal given the whole pandemic. A plumbing company ended up coming out here six times and still never fixed it and there were long intervals in between their visits. That was frustrating. I always had to call either OneGuard or this plumbing company to find out what the status of things was. So more communication and follow-up would have helped out considerably. Other than that, most of our experience has been good. I use their app to submit a claim and it is pretty easy to do.
Dear Jason of Phoenix, On behalf of the entire team, thank you so much for the 4 star rating and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our app! Your satisfaction is always our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for your patience as we worked to complete the water heater repairs, as well as waiting on hold during these extraordinary times. Thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Reviewed July 24, 2020
Sometimes, with certain things that OneGuard have replaced, you would think you would get your garage door warranty. But if it's a big item, they don't cover that. It was something on the garage door that was never covered. But maybe they realized that they can't cover everything. Other than that, I usually call OneGuard to submit claims and they're responsive. The contractors respond very quickly and are very helpful. We're happy.
Dear Carol of Helotes, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties over the last 5 years! We constantly strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are happy to know that you have found satisfaction in the services we offer. On behalf of the entire team, thank you for choosing OneGuard for all your home warranty and home service needs! We truly appreciate the opportunity and look forward to serving you again. OneGuard Home Warranties
Reviewed July 23, 2020
I was looking for a home warranty place and looked into three companies. OneGuard had extra services that I was interested in. Submitting a claim was very simple. They give you a time window and they contractors are usually pretty good. The company that came called before they came, which was great. I like that you pay the claim when you make it. So there's no money is transferring when the person comes. The only thing I didn't like was that the people that come and do any repairs don't have you sign a paper on what exactly they did. They just say they are done.
Dear Esmeralda of San Antonio, Thank you for taking the time to provide OneGuard Home Warranties with a review and providing such thoughtful testimony regarding your positive customer service experiences. Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we appreciate your feedback regarding the service contractor that did not provide documentation for the completed repairs, and we are available 24/7, 365 days a year to offer assistance and provide documentation. We have also sent a private message through the Consumer Affairs site, advising of the outcome. In addition, the information is available for viewing on your customer portal through www.oneguardhw.com. On behalf of the entire OneGuard team, thank you again. We truly value your business and look forward to serving you again. OneGuard Home Warranties
Reviewed July 22, 2020
My AC unit was running constantly and then eventually went out. The first company Oneguard sent was horrible... never showing up for appointments, lying about the unit, etc... I contacted Oneguard and spoke with Leigh G. She listened to what all was going on and was able to get us another company. The second company that came out was amazing.
Dear Amy of Cypress, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties, Leigh, and our service contractor! Customer satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important for Leigh to resolve and she appreciated the recognition and opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 6 years, and look forward to serving you again. OneGuard Home Warranties
Reviewed July 21, 2020
Beware!!!! The company customer call center has an average wait time of 45min to an hour. Secondly I opened a work order to get a cooktop vent fixed as every time I turn on the vent it sparks. The company refused to service since the appliance company considered not a normal wear and tear because they found Greece underneath the cooktop switchboard or knob and OneGuard decided not honor this work order. I am not sure why I wasted my money on this company for last 4 years and when the time came to get a major issue resolved I got denied. I have decided never to use any warranty company since they all seems to be easily get away when it comes to get a major repair done. They are completely fraud!!!!
Dear Muhammad of Frisco, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our top priority and to service you as quickly as possible, and we sincerely regret the outcome of your service request for the cooktop. Please note the OneGuard covers breakdowns that result from normal wear-and-tear, and coverage was not extended in accordance with the service plan. Please know we appreciate your consideration and understanding with respect to coverage, and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Reviewed July 16, 2020
After numerous repairs I had a great experience with Alicia ** in authorizations and Kathleen **, VP of Customer service. They both went above and beyond to remedy what was a very frustrating issue. It is nice to have a company you can actually call and speak to a real person! Too many companies force their customers to only electronic communication.
Dear Joshua of Gilbert, Thank you so much for the 4 star review and providing such positive testimony regarding your great customer service with OneGuard Home Warranties, Alicia and Kathleen! Providing timely service with fast and friendly professionals is exactly what we strive to do, and we are very excited to hear about your experience. Please know we have also shared your rave review with Alicia and Kathleen, and they are humbled by your commendation and appreciated the opportunity to provide you with their personal assistance. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 13, 2020
The only problem with OneGuard is that sometimes you call them and you're on hold for a long period of time. It was a long time and I got frustrated. The initial request goes to a call center and then you get in touch with a local person. But the contractors have all been good. They were excellent. Overall, OneGuard is reputable. You just hang on until they answer.
Dear S. of Az, On behalf of the entire team, thank you so much for the 4 star rating and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is always our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Please know we also appreciate your patience when our hold times may be a little longer. Thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Reviewed July 11, 2020
Lisa ** with OneGuard was very helpful today when I called to sign up for their Systems Plan. She was very knowledgeable and helped me choose the plan that is best for me. I look forward to using their service when I need it, but I have heard good things about this company.
Dear Beverly of Peoria, Thank you so much for the 5 star review and amazing testimony regarding your recent service experience with OneGuard Home Warranties and Lori! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled that this has been your experience. We have also shared your rave review with Lori and she was humbled by your commendation and really appreciated the opportunity to assist you. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving for years to come. OneGuard Home Warranties
Reviewed July 10, 2020
I have subscribed to a OneGuard home warranty for many years and have been completely satisfied. I love the peace of mind that whenever something in the house goes wrong, as things inevitably do, there is always a warm and helpful voice on the telephone to address my problem and refer me promptly to a reliable contractor. I have never had a poor experience when I call. This year in particular I was pleased when Ralph called me to remind me to renew my policy. They have sent me a variety of contractors over the years, and again I have always been very satisfied with them. The contractor’s office have have always called me promptly and set up an appointment without any delay, and their technicians have always been polite, well informed about the problem and efficient in solving it. I could not speak more highly of the whole experience.
Dear Paul of Mckinney, TX, Thank you so much for the 5 star review and thoughtful feedback regarding your service experiences with OneGuard Home Warranties our contractors, and Ralph! We continuously strive to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled that you have found value in the services we offer. Please know we have also shared your review with Ralph and he really appreciated the opportunity to facilitate your contract renewal and provide you with his personal assistance. On behalf of OneGuard and the entire team, thank you again! We truly value your business and continued loyalty over the last 8 years, and humbly look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 9, 2020
Have been using them for years. Always great customer service regardless of which department you are dealing with re: sales, service etc. They have multiple plans and options that make coverage a breeze. Highly recommend Fred ** in sales, he is friendly and quite knowledgeable.
Dear Mary of San Jose, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Fred! Providing you with stellar service and ensuring a seamless contract renewal was extremely important to Fred, and he appreciated the opportunity to offer his personal assistance to you. OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your loyal business over the last 17 years! On behalf of Fred and the entire OneGuard team, thank you again and we look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed July 8, 2020
I have had One Guard Home Warranty now for 5 years and find the service to be well worth the cost and peace of mind. Each year I renew I have the pleasure of dealing with Ralph ** who makes the renewal seamless.
Dear Jay of Surprise, On behalf of the entire OneGuard team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Ralph! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and offer the peace of mind you deserve. Please know we have shared your review with Ralph and he appreciated the opportunity to provide you with his personal assistance, and he loved the positive feedback. Please know we truly value your loyal business of of 5 years, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed July 8, 2020
I've been with OneGuard for two years and every year, I was only having problems with my AC. I told them that the people who were sent to me did not evaluate properly. I got at least three or four technicians from different sources come and none of them pinpointed. OneGuard told me that they would not replace a new unit and they were not fixing the problem. I got tired of keeping on calling them and telling them that this was not fixed. I just went ahead and I got a new AC put on. But then when I had a plumbing issue, they replaced my disposable.
OneGuard was very slow in providing service. They don't care whether it is an emergency or not. Every time they send somebody, I feel that somebody is below average then he doesn't come and fix the problem right away. If I went privately and got somebody, that somebody would give me an assessment right away because they want the business and so they'll give a solution right away. If I'm not happy, I can go to somebody else. Whereas with OneGuard, I did not have the option to go to somebody else if I was dissatisfied with the person they actually sent. If I got any work done on my own, then OneGuard wouldn't take responsibility anymore for that.
I'm seriously thinking of discontinuing but then they already charged my installment for this month so I will discontinue the coming month. Now, my dishwasher has gone bad and I called them yesterday. The lady called me and said that she might not be able to send anybody until Wednesday. But then last evening, she called and said that somebody could come this afternoon to look at the dishwasher. If it is spoiled then I hope they will replace it.
Dear Sharma of Irving, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. We truly value your business and sincerely regret the frustration. The first contractor that assessed the unit advised OneGuard no mechanical breakdowns were present with the air conditioning system, and no HVAC components in need of repair. However, he did note the condensate pan was leaking, which is not a covered item under the OneGuard service plan. Thank you again your consideration and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Reviewed July 6, 2020
My toilet needed to be replaced, Niquan ** from OneGuard worked with me and the service provider to resolve the service request. As a customer, I am fully satisfied and recommend everyone to consider OneGuard when shopping for a home warranty.
Dear Margie of Brookshire, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Niquan! Our number one priority is your satisfaction, from the first call for service to the completed repair, and we always appreciate the opportunity and love the positive feedback. Please know Niquan enjoyed providing you with her personal assistance and your thoughtful review really made her day. Thank you again for entrusting OneGuard with all your home warranty and home services needs. We truly value your business and recommendation, and look forward to serving you again in the future. OneGuard Home Warranties
Reviewed June 25, 2020
Faith ** was a great help to me when I was learning about the options available to me for replacing my air conditioner using my OneGuard Warranty. Faith caught an error in processing and went out of her way to correct it on the spot, so that there would be no delays. Faith was very knowledgeable, kind, and offered me a great customer experience!
Dear Lori of Glendale,Thank you so much for the 5 star review and providing such thoughtful comments regarding your customer service experiences with OneGuard Home Warranties and Faith! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Your situation was extremely important to Faith and your testimony is exactly what we strive to do. Please know we have also shared your rave review with Faith and she loved the positive feedback, and having the opportunity to provide you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 12 years, and look forward to serving you again in the future. OneGuard Home Warranties
Reviewed June 12, 2020
One Guard quickly arranged an air conditioner repair for us when ours stopped working Thursday afternoon, 6/11/20. My confirmation number is 1929121. The company contact was Pro Solutions Air Conditioning. They did reach out on Friday morning to schedule service. The guy told me they could be here on Monday, 6/15/20. I told him I couldn't wait that long, I have two dogs to think about as well as my wife. Plus, today will be 110 degrees, and the rest of the weekend too. So he said he could come tomorrow if I paid him $89.00. I told him to forget it.
I called back to One Guard and got your customer service rep, "LILA." She was a breath of fresh air. She was very sympathetic toward my problem and volunteered to try and contact another service that could help. She came back on the line and had lined up Universal Air Conditioning (very competent and would use anytime). Long story short-they were here in a half hour and fixed the problem. I just want to say that LILA is a credit to your organization. She is not averse to going the extra mile for your customers. I want to let management know how well she performed in this emergency. Many thanks, LILA. Paul **
Dear Paul of Peoria, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experience with OneGuard Home Warranties and Lila! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have shared your review with Lila and she was humbled by your kind words and really honored by the opportunity to advocate on your behalf and secure a sooner service appointment for your air conditioning system. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 10, 2020
Have a AC cooling issue. Oneguard sent a company called Speedy Electric & AC, they came here, didn't check anything but want to sell us a 300$ coil cleaning service. They didn't check refrigerant, didn't check pressure. They asked us to do their 300$ cleaning service before they can do any further diagnose. I called another contractor, they came here and told us that the refrigerant level is really low. So he help recharge like a few pounds of Freon and AC started to cooling again! But he said there might be some leak that need to repaired.
I called Speedy, they said they need to clean coil first??!! My AC is cooling and up to standard now, so it's not about clean the coil right? They still need to clean the coil before diagnose any further?? And they even threatened me this time, they said "ok, we can come back, but we will take pictures of your coil and send it to oneguard and let them deny your ac service"??!! Check on their phone recording see if it was what they said? So Oneguard is working with this kind of company to bully their customer??
I called Oneguard to see if they can send another company, but they said ok, but it'll be a different service request and pay another service fee. What? I called back within 30 days! They said, yes! But since you called your own contractor, according to their polic, they need to charge another service fee. I called my own contractor and paid the refrigerant by myself. Just want to solve the problem faster, later when I was informed there could be a more serious leaking problem I called back to let them fix it.
Now you said because I helped a little bit, my current service request is voided and I need to pay again??!! I asked them to show me the policy, they just sent me a whole service contract, I read through all of them. I don't see anywhere saying that I can't use my own contractor at my own cost, otherwise it will void your service request... What a scam!!??
I want to see where in the policy state that using my own contractor to save me trouble and save you money will void my service request! If not, why your agent made up such a policy to scam your customer?! I need a different contractor to get my ac refrigerant leaking fixed!! without paying 300$ coil clean scam fee... If coil has to be cleaned before repair, please show me the exactly part in your service policy!! and the guidance or statement from my AC manufacture of the year and model of my AC. Show me their recommended coil cleaning frequency, cleaning method and standard.
Dear Tianyi of Brea, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is always our top priority and we sincerely regret the outcome of your service request. Please note contract holders are responsible for normal maintenance of covered equipment according to manufacturer required maintenance guidelines. OneGuard does not cover breakdowns that occur as a result of lack thereof, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide this additional explanation. OneGuard Home Warranties
Reviewed May 22, 2020
We've had OneGuard since we first moved here in 2016 and their service has been good and it's been prompt. They've also been good about getting us service people and we've been happy with most of them, except the ones for the garage door repair. It was hard for us to decide who to call because of not knowing anybody in the valley. We felt comfortable having them use their experience to send people and they've been good. We usually submit our claims on the phone because I'm not a real tech-savvy person. Sometimes, we've had to wait on hold for a few minutes. If you need air conditioning, for the seasonal checkup, there's always a lot of people wanting to do that at the same time. But that's been the only problem.
Dear Deanna of Gilbert, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Please know we are available to personally assist you 24/7, 365 days a year, if you ever need additional help with any of your service requests. The pre-season tune-ups are also very popular and we appreciate your patience when setting up a request for the service. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your loyal business since 2016, and look forward to serving you again in the future. OneGuard Home Warranties
Reviewed May 15, 2020
I would like to extend a very sincere thank you to a One Guard Home Warranty employee, Evonny **, for helping me with a problem regarding charges on a service call. I was upset enough to change home warranty companies and to write a bad review, but Evonny prevented me from doing that by providing a solution. Evonny is truly an asset to the One Guard Company. I have been with One Guard more than 10 years, and thanks to her helpful manner, her skills, and her pleasant, friendly handling of the situation, I will stay with them.
Dear Ed of Sun City West, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experience with OneGuard Home Warranties and Evonny! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important to Evonny, and she appreciated the opportunity to offer her personal assistance and address your concerns. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 14 years, and look forward to serving you again in the future. OneGuard Home Warranties
Reviewed May 13, 2020
We've been with One Guard for four years now and our claims with them have been very simple. They've gone without a hitch and the contractors that they've sent have been excellent.
Dear P. of Az, Thank you so much for the 5 star review and providing such incredible testimony regarding your customer service experiences with OneGuard Home Warranties and our excellent service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we love the positive feedback. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business over the years, and look forward to serving you again in the future. OneGuard Home Warranties
Reviewed May 9, 2020
Everybody at OneGuard has been very timely and knowledgeable. Their claim process is fast. I've been with a number of companies over the many years I've owned homes, and so far, this has been the best.
Dear Cindy of Glendale, Thank you so much for the 5 star review and providing such incredible testimony regarding your timely and knowledgeable customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 6, 2020
When we turned on our air conditioner, it wasn’t working even though we’ve had it serviced twice a year. It was gonna be 100 that day. So thank goodness we had just bought OneGuard home warranty recently. We didn’t buy a warranty years ago because we’ve replaced everything in our home on our own but my sister-in-law told us that OneGuard Home Warranties is fabulous. She told us that every time they needed something, they were there and they replaced it. So we went with them and we will never ever be without a warranty again because when we called them, they came out immediately the next day. It was on a weekend and they sent somebody out on Monday and we had the part in and installed by Thursday. They were amazing.
The only thing that was lacking would be when the serviceman came, he didn’t have a card with him. He just came to the screen door and my husband said that he must be with the repair company. He said, “Yes, I am.” He didn’t have a shirt or a card that identified him. But we really liked the man. My husband said he was a friendly man. He knew exactly what he was doing. The motor had gone out in our AC and they replaced it. He was done in about an hour and he was gone. It was a wonderful transaction.
I talked to Joanne in regard to buying the policy and she was fabulous. She was so clear with what they would cover, what they would do, and how much the premium would be for what we decided we wanted to cover. We would tell the whole world if we could. We’ll never go without a home warranty and OneGuard’s the best. We’re so grateful that we have got them on our radar and they were very easy to work with.
Dear Patricia of Sun City West, Thank you so much for the 5 star review and remarks regarding your outstanding service experiences with OneGuard Home Warranties, our service contractors and Joanne! Our top priority is your satisfaction, and your testimony is everything we strive for as your home warranty provider. We agree! Joanne is an asset to OneGuard and the epitome of customer service, and she really appreciated the opportunity to provide you with her personal assistance. On behalf of the entire team, thank you again for such thoughtful feedback! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 30, 2020
I used to believe this was a decent home warranty company, but it is apparent it is like many other shady warranty companies. I have referred many clients here, but after my own experience, I will never refer another person for the rest of my life. Highly disorganized, rude people, and lack service providers. Waiting 1 week for an HVAC tech in 100+ weather is not ok. Providing no alternatives in such high temps is not ok. Refusing to refund my money is unacceptable. Now I see you are owned by American Home Shield- the absolute worst warranty company in the business... This answers all my questions.
Dear Trilese of New River, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please know our top priority is to service you as quickly as possible, and we sincerely regret that our efforts of assistance were not successful. Please be assured we have honored your request and cancelled the service plan per the terms of the contract and have issued a refund. Thank you again for your consideration. OneGuard Home Warranties
Reviewed April 25, 2020
OneGuard has been very pleasant. We had our AC checked because it's all outside. There's another thing that my wife wanted fixed in the house. It had to do with the tub but we decided to postpone that until this coronavirus thing is over. Once we have a claim, then we would know better.
Dear Lenin or Mesa, Thank you so much for the 4 star review regarding your service experience with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we are available 24/7, 365 days a year at 888.896.0014, to offer our personal assistance with any of your service requests. Thank you again! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties
Reviewed April 22, 2020
I purchased a home last year and it was recommended to me to purchase a home warranty. That was a very good idea, as we struggled with an older air conditioner system most of last summer. OneGuard was very helpful and fulfilled their promise to keep our system working. We called them many times last year and after some initial struggles were very well taken care of. I have been in my home a year now and I just renewed my warranty with Fred ** from OneGuard. Fred was very helpful with my renewal and assisted me with information that I frankly forgot to ask about. I am looking forward to this summer, as I know OneGuard will be by my side with any issues that I have, allowing me to rest easy! Thank you OneGuard!
Dear Bryan of Tolleson, thank you so much for the 5 star rating and testimony regarding your customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we appreciate the opportunity to work diligently on your behalf to provide the peace of mind you deserve. We agree! Fred is quick, polite and thorough, and he enjoyed talking with you and offering his personal assistance! One behalf of the entire OneGuard team, thank you again! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 20, 2020
We had an AC check. The contractor that OneGuard sent came and he was very thorough. He came out one day prior to the appointment just because of the virus issue. So, the only thing, he didn't call me in advance that he was gonna be in earlier, ‘cause I would've gone somewhere else. But other than that, he was quick. The reps of OneGuard were also very polite and nice.
Dear C. of Tx, Thank you so much for the 5-star review and humble remarks regarding your recent service experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to provide you with quality service and the peace of mind you deserve. On behalf of the entire OneGuard team, thank you for entrusting OneGuard! We truly appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties.
Reviewed April 16, 2020
We were in our old house for 20 years and we never had a home warranty. It was five years ago when we bought our current house and our Realtor recommended OneGuard. It made a lot of sense. Submitting a claim is always excellent. I do it on the phone and they're always quick and responsive. Contractors respond usually right after OneGuard contacts us. However, we had our hot water heater go out and we found out that the new one couldn't be put in because our old house wasn't installed according to code. We had to spend out of pocket in addition to getting the hot water heater replaced. But that's just the way it is so I guess that's not a fair complaint. It was just bad timing.
Dear Chris of Mesa, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! We constantly strive to provide best-in-class service, and we are pleased that you have found value in the services you have received. We also appreciate your understanding regarding coverage, and we are honored that you have chosen OneGuard for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you again soon. OneGuard Home Warranties
Reviewed April 14, 2020
I've been with OneGuard for years. They have me down as a realtor and the time my wife and I were selling real estate, we would promote OneGuard because we thought it was the best programs and the best people to deal with. I heard about them from a salesperson. He used to come around and give meetings years ago. I go on the internet, file a claim and they send somebody out. I'm very happy with the people they send. There was one that I wasn't real happy with. I let them know about it and they changed it. I just had a hot water tank replaced and they called me immediately and said it's gonna be this amount of dollars. I said, "Okay, I'll do it." You gotta pay for upgrades.
Dear Richard of McKinney, On behalf of the entire team, thank you so much for the 5 star rating regarding your customer service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for your honest feedback and entrusting OneGuard! We truly value your business and referrals and look forward to serving you in the future. OneGuard Home Warranties.
Reviewed April 11, 2020
The majority of contractors have been really good. I wasn't 100% satisfied with the carpet cleaning guy but I never said anything because he was actually very presentable. He was professional, very nice and courteous. I wanted him to keep his business. I just wasn't satisfied with how the carpets were left at the end. Plus everything was an extra fee. I understood there was a certain limit but the cost went from $65 to $500, just to do anything additional that I needed. The cost was obviously way more. If I went somewhere else, I would pay that for the whole house. So that was the one thing that made me upset a little bit. But still, I paid not the whole thing but for a little bit more. The guy also steamed our floors and those were great. We recently got compliments on them. It was just the carpets I wasn't too happy about.
Other than that company, everybody else came to do what we contracted them for and they've been really good. Everybody was professional and really quick in responding, except for this microwave situation. I'm not sure if it's because of COVID but right now, everything is a mess. I got the call to schedule the appointment right away and the contractor came out on the day and time that they said. Then the technician did his thing right away. That part was smooth. Right now, I'm waiting on OneGuard so that's the one thing that's being delayed. Otherwise, my experience with OneGuard has been good so far.
Dear Laiza of Queen Creek, Thank you so much for taking the time to write a 5 star review regarding your customer service experiences with OneGuard and our service contractors! We consistently strive to provide best-in-class service with helpful and dependable professionals and we are delighted that you have found value in your warranty experience. Conversely, we appreciate your helpful feedback and apologize for any delays you may have experienced leading up to the replacement of the built-in microwave. Please know we have ordered the replacement microwave and it is expected to arrive to your home this week for installation. In addition, we encourage you to contact OneGuard should you have questions or concerns. We are available 24/7, 365 days a year to offer our personal assistance and we are always happy to do what we can to help in the moment to ensure your satisfaction. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 9, 2020
I’ve been trying to schedule an AC tune-up through OneGuard and they've assigned a vendor to it. But the vendor has been really sluggish in contacting us. Rather than having me call OneGuard and telling them that nobody has called me, they should proactively follow up with vendors who haven't followed up with the customers so I don’t have to worry about it. Other than that, OneGuard has been good so far. Everything that we’ve called them out for has come out all right.
Dear Scott of Argyle, On behalf of the entire team, thank you so much for the 4 star rating and testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for providing important feedback regarding your service request for the air conditioning system tune-up. Our contractors strive to efficiently prioritize each service call, and we sincerely apologize for the delay in communication you experienced regarding scheduling. We are happy to confirm that the tune-up was completed on April 16, 2020, and thank you again for entrusting OneGuard! We truly value your business, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Original Review: April 8, 2020
My OneGuard policy was purchased for me when I bought the place. I closed in January. So far, my experience with them has been terrible. They had an offer for a pre-season air conditioning check-up for $69, which I paid. An air conditioning man came out. He sat here forever and recommended $1,200 worth of repairs and wanted an additional $69 for another visit. At the time, I just agreed to it. OneGuard called me and got my credit card number for the additional $69.
But as I thought about it, I didn't wanna start repairing this air conditioner with the summer coming on. I asked for a price for just a new air conditioner. That was done and I was left a written estimate. OneGuard was gonna pay for some of the repairs and I had already paid for the repair visit. But I was also gonna be charged some money for the repair. At that point, the tech left me a quote for a new system and it was 7,000 something dollars. He told me that I could get the $450 off from OneGuard.
I started talking to my neighbors and they all have similar systems and houses to mine. They told me that estimate was really high so I called some other companies and I got a referral. I checked the references and they gave me a name-brand. It was for a lot less at $5,600. In the meantime, I paid in advance for the repair visit and I called OneGuard twice. I said, “I was told I would get credit for buying a new system so that you all didn’t have to pay any repair.” The girl said she would look into it and said they could probably only give me $300 for the new system.
She said she would refund me the $69 and give me a credit for the new system. She would mail me a check but she would call me back that day and let me know. But she never called. I waited a week. I called back and I asked for her. The lady who answered said that they would give the girl a note to call me. That was on a Friday and I still haven’t heard anything. I’m very disappointed. Maybe I’ll have to call them again and I’ll have to tell them my whole story. I’ll have to ask them for a refund again and tell them to start over again because the person won’t call me back. It’s on my list today to try to contact them one more time and try to find someone in a supervisory position that I could email and maybe get a response from. I’m very unimpressed with OneGuard.
Also, when I first moved here, I had a couple of things like a lot of electrical outlets that didn’t work. I tried to chat, telephone call, and web email this company. The OneGuard website would crash before the email ever went through. This was when I moved out here in February. This was not because of the coronavirus. Their chat was not working and it disconnected me. They never answered the phone too.
It’s the middle of April now and I’m still messing with this company. I could have made two phone calls and had all this taken care of in February when I moved here. They were very difficult to get ahold of. What they would do is they would answer the phone with a recording then after a while, the music would end and it would say to press 0 to continue. But any time you press any number, it just disconnects you. You are never able to transfer. I did get a response when I finally called for an electrician. For the last two or three weeks, they’ve been answering their phone. But I would give this company an F so far. The seller of this house paid $800 for a yearly home warranty and it’s a rip-off as. What’s the use of a warranty if I still have to pay every time something has to be looked at? Every time anyone comes, it was $69.
Dear Claudia of Sun Lakes, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also updating your review to reflect the outcome of your service request. Our top priority is always customer satisfaction, and we wholeheartedly apologize for the frustration you experienced and time involved during the service interaction for the air conditioning system. We believe we have rectified the situation and are happy that you agree sound resolution was provided on your behalf. Please know we appreciate your patience and understanding throughout this process, and sincerely hope to gain your trust in OneGuard and the great service we offer our valued homeowners. Thank you again for your consideration. OneGuard Home Warranties
Reviewed April 3, 2020
I was referred to four home warranty companies that offered similar services and I reviewed their kind of informational pamphlets. I liked the comprehensiveness of the policy offered by OneGuard. Overall, my experience with them has been pleasant, convenient, and simple. Submitting a claim has been excellent. There is good customer service, prompt responses in scheduling, and flexibility with respect to amendment as well. The contractors have been excellent too.
Dear Jessica of Phoenix, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home service needs. On behalf of the entire OneGuard team, thank you again for the great feedback! We truly value your business, and look forward to serving you again soon. OneGuard Home Warranties
Reviewed April 2, 2020
Everything has been going good with OneGuard, so far. The last claim I had a couple of weeks ago was for an electrical plug and everything went fine. I didn’t know what was going on with the plug itself and the technician told me that I had too much plugged into it. So he just reset it and it was working, but I needed another plug out there in the garage to run some other things. So the technician ended up putting me another plug out there with a higher voltage. He told me that the extra plug wouldn’t be covered, so I had to pay him out-of-pocket plus the deductible that I paid for the service.
I had a couple of other claims as well. I had my heat and air and the guys had to come out several times because it wasn’t working right. Every time they came out, they thought they fixed the problem and what it was the thermostat all along. But everything is working good with that. I've been pretty pleased with OneGuard versus the other warranties that I've tried. I will renew with them.
Reviewed April 1, 2020
When we bought our house, we did some research on the different home warranty companies and we liked OneGuard the best. We used them maybe four or five times over the last couple of years and it had always been great. We’ve been very happy so far. One claim we had was for our hot water heater. This one went really smoothly. OneGuard had somebody out pretty quickly and they switched it out. The tech was super nice and he went a little out of his way to help us because we had to wait for some construction to get done on our platform. We called the company back a little bit later on to get him to come back out and do our garbage disposal on our own because we really liked him.
Dear Jessica of Phoenix, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service with professionals that are helpful and dependable, and we are thrilled to have reached such a positive resolution for your water heater and garbage disposal. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed March 24, 2020
During the past six months my freezer and clothes dryer each needed repair. OneGuard guided me through the process effortlessly. I was reimbursed promptly. OneGuard member support is the best. Faith ** is courteous, professional, and knowledgeable in her assistance. OneGuard and Faith Blankenship set the benchmark standard at the highest level, and if all other companies would follow their example consumers would be in consumer heaven. Keep the Faith!!!!
Dear Alex of Palestine, Thank you so much for the 5-star review and such positive testimony regarding your excellent customer service experience with OneGuard Home Warranties and Faith! We agree! Faith is diligent and exceptional in her role, and it was her distinct pleasure to personally assist you. Making it easy to request service, and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and recommendations, and look forward to serving you again soon. OneGuard Home Warranties
Reviewed March 24, 2020
We’ve had a warranty in every home that we’ve lived in as a safeguard in case of an emergency breakdown. And when we bought one of our homes, OneGuard was provided for us along with the sale. They have given excellent service, have been very responsive and the price has been fair, which were why we stuck with them throughout the years. To submit claims, we call OneGuard and they give us a company that will be calling us within four hours. They also send us an email confirming that and everything follows through. The contractors they've dispatched have been very professional and know what they’re doing. We’re very happy with OneGuard.
Dear Marilynn of Peoria, Thank you so much for the 5-star review and such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and our contractors over the last 15 years! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are honored that you have chosen OneGuard for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and recommendations, and look forward to serving you again soon. OneGuard Home Warranties
Reviewed March 22, 2020
I live in an older house and I figured there would be some repair that needed to be done so I had a warranty the first year after I bought the house from the previous owner, but from a different company. I liked the concept that there is someone I can contact that buffers some of the cost of repairs, but I didn’t like the company I had. I had them for a couple of months, and then I was like, “Yeah, it’s over.” And then, it was either a neighbor told me about OneGuard or I looked it up online and it had good reviews.
I try to use OneGuard's app but I usually have problems with it. And every time I did, I called and they would say, “Yeah, it’s down right now.” So, it’s disappointing because the app is very convenient and I can upload photos. Otherwise, I just have to call in. I’m usually with the contractors actively while they’re here. I help explain what’s going on and show where stuff is. I’ve had good experiences.
I could usually find higher quality work if I source it myself, but it would have been more expensive. It’s more of a budget play than it is a quality play with most of the contractors that I get through a home warranty. I’m very happy with the home warranty company and the payouts, but for big repairs, I usually end up taking the payout and going through a contractor myself. But other than that, OneGuard has done a great job. They do everything they can. Given the business model, it’s right for them to try to find low-cost contractors because they can’t just pay out for nothing. I’m very happy I have them. I’ve had them for two years now and given my experience, I’ll continue with them moving forward.
Dear Yaniv of Houston, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and offer the peace of mind you deserve. Please know we appreciate your feedback regarding our contractors and the OneGuard portal. We constantly strive for quality and convenient service interactions and we are vigilant in improving upon our online application and contractor base. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 21, 2020
OneGuard hasn't done all the things that I've expected, but my experience with them when I would submit a claim had been very good. I would do it on the phone and they'd arrange when the contractors would come out. Then OneGuard would give me the tech's number and the people would call me or I'd call them. I had a really good experience the last time and that was with my garage door opener. I had to buy a new garage door opener, but they gave me a good price on it. But the quality of the work done on the irrigation was not exactly what I anticipated and OneGuard would only cover so much, so I don’t really know if they totally fixed it, but we'll find out down the road here.
Dear Lynda of Goodyear, On behalf of the entire team, thank you so much for the positive review and testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for allowing us the opportunity to review the service request for the sprinkler system. We have confirmed with the contractor that no leaks were identified upon the most recent inspection of the system. However, the contractor recommended performing a leak detection to confirm no internal leaks are present within the irrigation system or water feature; leak detection is not covered by the service plan. We are also available 24/7, 365 days a year, at 888.896.0014, to offer our personal assistance with any of your service requests. Thank you again! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties
Reviewed March 20, 2020
With OneGuard, it's easy to get things fixed and a lot cheaper than buying things new. When I just had someone come out to service my AC and my heating unit, the tech who came was great. We've also had OneGuard do several things and we've always been pleased.
Dear Rhonda of Sun City West, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our fantastic contractors! Your satisfaction is our top priority and we always appreciate the opportunity to provide you with quality, convenient service, and we absolutely love your feedback. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and look forward to providing you with more positive experiences again soon. OneGuard Home Warranties
Reviewed March 15, 2020
My washer went out and I called to submit a claim. Their representative and the technician they sent out was good. The washer wasn’t repaired the same day. The repair was gonna be too much so they decided to replace it. That took less than a week, so it wasn't that bad. We’ve had OneGuard for at least 10 years and we’re pretty happy with their service.
Dear Eva of Avondale, Thank you so much for the 5 star review and such positive feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and the timeliness and great value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly appreciate your loyal business of 10 years and look forward to serving you again soon. OneGuard Home Warranties
Reviewed March 14, 2020
My overall experience with OneGuard has been good. My recent claim was for our garage door and it was fine. The turnaround time is always a little bit longer than we’d like. It’s slightly a little bit inconvenient. We had to wait three days for the service tech to come out. And then once they came out, we still had to wait another five days for the parts to be ordered and arrive. There’s room for improvement there, but the professionalism and ability of the technician were good. The monthly cost of the warranty is reasonable and I like the convenience of knowing that we have a go-to if there’s something that comes up. We’ve been happy with OneGuard.
Dear Yvonne of San Antonio, Thank you so much for the 5 star review and such positive feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is always to provide prompt and reliable service that exceeds your expectations, and the dependability you find in OneGuard is everything we strive for as your home warranty provider. OneGuard takes your feedback into consideration as it plays a vital role in our efforts of quality assurance and provides insight on how we can improve our processes to better serve our homeowners. Please note when repairing a covered item, if parts are not readily or locally available, you may experience a delay. We try to prevent this from affecting your repair but make you aware beforehand just in case. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again soon. OneGuard Home Warranties
Original Review: March 10, 2020
Scheduled request for repair to “kitchen refrigerator with ice maker” on 2/24. They fixed it on 3/4 (why did it take 9 days to fix a refrigerator in the first place, that is entirely too much time for something that you need daily). I asked why the ice maker and water dispenser wasn’t working anymore, as it was working just fine previously, and the gentleman stated “give it about 48 hrs to kick back on”. I gave it 5 days and it still didn’t work.
So I called to tell them and they said I have to pay another $69 service fee for them to come take a look at my refrigerator again. I said why when I asked them to fix my fridge and he left it broken and he said because I didn’t specify the ice maker. I said, "Why would I specify that when it worked JUST FINE before they came to look at my fridge". He said “it seems we are at a bypass. Do you want to schedule another service for $69 or not?” This is extremely irritating because you are basically saying if you want this component of your fridge fixed that was working just fine before we looked at it, you have to pay us again, rather than taking responsibility for problems they caused or failed to address....
Dear Zoya of Mckinney, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our calls and efforts of assistance. Please know we truly value your business and sincerely regret any frustration you have experienced in the matter of your kitchen refrigerator repair. We have since sent the contractor out to correct the issue with the ice-maker and water dispenser, and are monitoring the claim closely to ensure timely completion. Thank you again for your consideration and the opportunity to achieve swift resolution on your behalf. OneGuard Home Warranties
Reviewed March 9, 2020
OneGuard is locally-owned and operated. Because of their operations being local, they understand that when we have a 115-degree heat, somebody can’t get an air conditioner fixed four days out. They have to get it done now. Submitting a claim is easy. As soon as I do the request, I get an email saying that I’ll be contacted within four business hours. But because I have the email and the contact information, I just contact them myself so I can go to the front of the line. I don’t wanna wait four hours. There’s never been an issue. I call, and then the contractors take over from there and tell me when they’re coming out. The contractors have been fine. I haven’t had any issues with any of them. They come out and they’ve all done a good job. I’ve had OneGuard for my property since 2009 and my experience has been exceptional.
Dear Cynthia of Peoria, AZ., On behalf of the entire team, thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties over the last 10 years! Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you again in the future. OneGuard Home Warranties
Reviewed March 6, 2020
We turned on our Air Conditioning Thermostat, but felt no inside cooling. We checked our Air Conditioning Compressor outside and found the Compressor not working. We called OneGuard Home Warranties for help. The OneGuard Customer Care Specialist, Iman **, listened to our problems. An excellent problem solver, Ms. ** helped us connect with dependable and honest home repair companies. Thank You for excellent customer care services. Frank and Marcia Jane.
Dear Frank of Gilbert, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Iman! We constantly strive to provide best-in-class service with professionals that are helpful and dependable and we are thrilled to know that this has been your experience. We agree! Iman is a great listener and exceptional in her role, and she really appreciated the opportunity to provide you with her personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your continued business of 15 years and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed March 1, 2020
I've been with OneGuard Home for two and a half years now. It’s a second house, so it’s just nice to have the security of an insurance plan on appliances. My recent claim was for a hot water heater that wasn’t going on. The contractors were fine. They got it up and running. I was happy with the service. I’ve not had a problem with any of the contractors that they’ve sent. However, if there had been an issue at all, it’s that I had to wait a day and a half to get the service because it happened on a weekend.
Dear Sam of Scottsdale, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! We constantly strive for best-in-class service performed by helpful and dependable professionals and we are always happy to do what we can in the moment to ensure accurate repairs are completed in a timely manner. We are thrilled that you have found peace of mind in the warranty process, and grateful for the opportunity to assist you with all your home warranty and home services needs! On behalf of the entire team, thank you again! We truly value your loyal business and look forward to providing you with more positive experiences again soon. OneGuard Home Warranties
Reviewed Feb. 28, 2020
The first year when we purchased the house, we paid for the service, and then after that, we've been paying for it ever since. We didn’t use them the first year, and then we had to use them because the hot water went out. That’s when we finally called upon them, which was about a year ago. I could either submit claims online or call and it was easy doing both. The board in our garage door went out. So, they helped us with that. Also, our hot water heater went out. Those are two only things that we've called them for. But we don’t wanna get rid of the warranty because you never know.
We've called them twice already for the garage. Also, I need to call to find out if our plan covers our leaking soft water unit. So, I wanna get them out. And then, we also have for our irrigation, too, in the back. We'll probably call them for a couple more things, but it's just always good to have them there to know that we don’t have to put a claim against the house. We can always just use OneGuard. The contractors have been good. I've had a good experience, so far.
Dear Andrea of Avondale, AZ, Thank you so much for the 5 star review and such thoughtful testimony regarding your fantastic customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and we always appreciate the opportunity to help, and love the feedback. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs. We truly value your loyal business and look forward to providing you with more positive experiences again soon. OneGuard Home Warranties
Reviewed Feb. 27, 2020
I've been with OneGuard for at least nine years now, and the biggest thing for me is that their response time is reliable. They're very quick to respond. And the majority of their contractors have been very good. I've only had one incident where I've requested for a different contractor. I utilize OneGuard for rental property outside the state that I live in, so I really rely upon them to take things and come take the ball. And the service calling in is very good. They're also pretty transparent about what's covered and what's not. We only get into the weeds sometimes, but that's cleared up pretty quickly.
Dear William of Anthem, Thank you so much for the 5 star review and such positive feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is always to provide prompt and reliable service exceeds your expectations, and the dependability you find in OneGuard is everything we strive for as your home warranty provider. On behalf the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business of 9 years, and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Feb. 24, 2020
I purchased a condo and the sellers of that condo offered a home warranty for a year. They offered OneGuard and bought it for me. They seemed fine so I renewed it the next year. I've used them twice now in the second year although I didn't use it in my first year. I called them and then, they took down my problem. They found the person for whatever issue it was and sent down the repairman who then called me. I had a little issue with the refrigerator ice maker, then I had an issue with the stove burner. Both were not working and the repairmen were terrific. They were very good. The experience was very smooth but the window for opportunity as to when they were gonna be there was big such as a four-hour window. I understand that because they got the same guy repairing six homes. Still, that’s a big ask.
Dear Bruce of Scottsdale, Thank you so much for the 5 star review and testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing timely service with friendly and efficient professionals is exactly what we strive to do, and we always appreciate the opportunity to help. On behalf of the entire team, thank you again for positive feedback. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 23, 2020
I’ve been using OneGuard for about eight years. Submitting a claim has been fine. Everybody has been good. My rep is available and helpful if I need him. I had an outdoor plumbing issue that was taken care of and everything has been fine. I haven’t had any problems since. I'm a real estate agent and I sold my mom the home and also got the warranty for her.
Dear John of Sun City West, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide best-in-class service with dependable and helpful professionals, and we are extremely happy that this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your continued business, and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed Feb. 22, 2020
For the most part, submitting claims with OneGuard has been extremely favorable. Over all these years, there's been a glitch here or there, but it's been resolved. Sometimes it's been difficult having to wait a long time to get an agent. But overall, it's been a good experience. I've been a customer since about '09. It's been a good marriage.
I've been using the same companies for the most part. Out of all the times I've used them a lot, 15% of the time could be better. The biggest issue is if there are parts needed for something like a washer for the sink. A lot of times, it took them three weeks to get the parts, which I find a little bit unbelievable. We're not in a third world country. I don't know if it's a problem of getting the parts or they're just overscheduled and they just say they don't have them, but I can't believe that it would take some times three weeks to get the part. It seems like they have to make multiple trips out here to repair just to fix a washer or something that's not a major plumbing.
Some times, I tried to tell them what what was wrong, and what has been the biggest problem is the communication between the intake person and relating that message to their service people. I've heard the service people say, "Well, I wish I would've known that. I could've gotten the part before I came out." The intake people that are taking the information should be more knowledgeable or get it to somebody. It would save them an extra trip and an extra time of having to block off hours.
Dear Jacob of Scottsdale, On behalf of the entire OneGuard team, thank you so much for the 5 star rating and taking the time to share such thoughtful testimony regarding your exceptional service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and also provide you with the peace of mind you deserve. Please know that we consider getting your repair completed quickly a priority. Sourcing parts that are not readily or locally available sometimes causes a delay in the repair process. We hope this doesn't affect your repair, but do try to make you aware just in case. On behalf the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business of 12 years, and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Feb. 18, 2020
I've had OneGuard for years and have had good experience. It seemed like a smart idea if it wasn't a new house. My husband would call to submit a claim. He told them what the problem was and we made the appointment to get the issue repaired. The contractors fixed the problem. And we were very, very satisfied.
Dear M of Az, On behalf of the entire OneGuard team, thank you so much for the 5 star rating and taking the time to share such thoughtful testimony regarding your exceptional service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and also provide you with the peace of mind you deserve. Thank you again for entrusting OneGuard! We truly value your loyal business of 9 years, and look forward to serving you again soon. OneGuard Home Warranties
Updated review: Feb. 18, 2020
After making another call and speaking with FRANCISCO, he totally corrected the problem. I’m grateful and so glad I chose to call back a second time. Excellent customer service. He assure me that everything would be corrected as soon as I voiced my concerns.
Original Review: Feb. 17, 2020
I have been with One Guard since 2015. Initially, I was very happy with this company since being referred by my sister. Now, I am finding out that my account is suspended. I could see if this was the first time, but no its the SECOND time. After being a loyal customer for so many years, I now am being told that my account has to be reviewed (in order to make a service request). Apparently I have monthly invoices that have not been paid. Not to mention, I have my account setup on direct pay (with premiums available). I have been paying $60 plus a month for years!!!! I am totally dissatisfied. Totally!!!! I guess it's time to look for another home warranty company.... Thank you to the lady who set up my account in 2015, she was very nice and provided good customer service. But as we know, things change!
Dear LaRhonda of Aubrey, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up efforts of assistance. We truly value your loyal business and believe we have effectively addressed your billing concerns and achieved positive resolution on your behalf. Please know OneGuard is also available 24/7, 365 days a year, if you ever need additional assistance, and we are always happy to help. On behalf of the entire OneGuard team, thank you again for your consideration! We look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 12, 2020
We have had nothing but excellent service from OneGuard Home Warranties. We highly recommend their efficient, effective and very friendly service. Paul ** was especially helpful, but others were also helpful.
Dear Emanuele of Sun City West, Thank you so much for the 5 star review and such positive testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! We continuously strive to provide the very best customer experience and a level of service that exceeds your expectations, and we love the positive feedback and always appreciate the opportunity to help. We agree! Paul is extremely professional, and he enjoyed providing you with his personal assistance. On behalf of Paul and the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business, and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Feb. 12, 2020
My property manager found OneGuard, and she said that they also do the carpet cleaning after a tenant moves out. I have a tenant in a rental to mind, and so I was like, “Well, that’s a great deal so that I could do a make ready if they move out, and I can get another tenant in as quickly as possible.” I really like the online feature to be able to put in a request. It’s amazing. I feel less confident in their contractors though.
The latest contractor was trying to sell me on a whole new system just because it’s a little dirty. I’m not really happy with the contractors. And then with the refrigerator, the contractor was trying to get me a new fridge, but it was like, “Why aren’t you just testing and fixing this one?” I’m an automotive technician. Appliances aren’t that far away from cars, so I can see a lot more of that side than the typical consumer. OneGuard switched the refrigerator appliance repair guy, and the second one was better. He took out the system and took his own meter. But then he didn’t test the thermistor correctly because he was testing it at room temperature instead of cooling it down and seeing if it can even detect colder temperatures. So, I had problems even with the second one. But then they ended up giving me a new fridge because neither of the two contractors could figure it out.
Dear Rachel of Georgetown, Thank you so much for the 5 star review and testimony regarding your customer service experiences with OneGuard Home Warranties, our contractors and our easy to use online feature. Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. Thank you also for providing important feedback. We sincerely regret your prior service experiences that were less than stellar, and we take your comments seriously as it helps us, and our contractors, in our constant pursuit to provide a level of service that exceeds your expectations. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your continued business, and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Feb. 7, 2020
Tina from OneGuard worked closely by calls and emails over a 2 week period getting my dishwasher repaired. They no longer made replacement parts for our dishwasher, so Tina helped me pick another dishwasher and ordered it immediately. She made a frustrating situation bearable and I had confidence in her. I felt like I knew her by the end. I love my new dishwasher and the wonderful, efficient service I got from OneGuard. Thanks to all.
Dear Dianna of Phoenix, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Tina! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. We have also shared your rave review with Tina, and she appreciated the opportunity to provide you with her personal assistance and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 12 years, and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Feb. 5, 2020
We've had OneGuard for seven years now, since we've been in this house. When you call the 800 number to submit a claim, sometimes, you have to wait for a while to get somebody. But the representatives have been fine. The contractors have all been good too. The co-pay is always there. I got two bills on this month's credit. I don't remember though if I had two things done or not.
Dear Bruce of Sun City West, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. In addition, we appreciate the helpful feedback and take your comments seriously as it helps us in our constant pursuit to improve upon the service we provide our valued customers. Please be assured we have confirmed that services were rendered for the heating and electrical system in January and you were charged appropriately for two trade service fees. Thank you again for entrusting OneGuard! We truly value your loyal business of 7 years, and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Feb. 4, 2020
As a recent home buyer my realtor recommended OneGuard, I had them with another home I had sold in 2017. I was very happy with their services back then. I checked pricing and was please to find out they were very competitive with their rates, so I knew it was a no brainer and I called and got Alicia **. She was a pleasure to work with and very knowledgable of the service I needed. I would highly recommend OneGuard to anyone.
Dear Theresa of Phoenix, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Alicia! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree, Alicia is exceptional at her duties, and your kind words really made her day! Thank you again, we truly value your business and referrals and look forward to serving you in the future. OneGuard Home Warranties.
Reviewed Feb. 2, 2020
Submitting my claim with OneGuard was very easy and took less than 20 minutes. I then got a call from a repair person who came out when he said he would and fixed my problem. He was a lovely guy and very nice. I was very happy that everything was fixed and life went on. Having the warranty is well worth the cost.
Dear Karen of Seabrook, Thank you so much for the 5 star review and such positive feedback regarding your service experience with OneGuard Home Warranties and our wonderful contractors! We are so happy that you found ease in creating a service request and overjoyed with the opportunity to provide prompt and supportive resolution on your behalf. Your testimony is exactly what we strive to do! On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 1, 2020
We have used OneGuard for years and have always been very pleased with the service. However, recently that changed. We have a built-in microwave covered under our policy. It stopped working right after Thanksgiving. After six weeks and two different repair companies attempts to repair the unit, OneGuard agreed to replace the unit. Oneguard’s contract requires them to replace the unit with one that is “comparable in features, capacity, and efficiency.”
OneGuard offered us a countertop microwave that uses a regular electrical plug to replace our built-in unit that takes a 240 outlet (we could not even plug in the unit they offered). They did note that the countertop unit offered a trim kit. However, the trim kit it was to convert the countertop to a built-in for a 27-inch opening. We have a 24-inch cutout and no room to expand. Second, we went to the website for both companies (our is a Miele the one they offered is a GE) compared the features. We sent OneGuard a detailed list of over twenty features that our unit has that the countertop unit did not. To date, they have refused to change their position or respond to our list.
Dear L. of Phoenix, Thank you for the feedback and allowing OneGuard the opportunity to review your situation firsthand to ensure accuracy. Your satisfaction is our top priority, and we sincerely regret your experience regarding the built-in microwave. Please note when replacement is required, OneGuard is responsible for installing equipment comparable in features, capacity, and efficiency. OneGuard is not responsible for matching identical colors, brands, and dimensions, or any features that do not contribute to the primary function of the covered system or appliance. At this time, OneGuard has processed a check you can apply towards replacement; this is the amount that OneGuard would have paid to replace the built-in microwave. Please allow 30 days to receive the check at your mailing address. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Reviewed Feb. 1, 2020
I was using another warranty and I was not happy with it. I was asking around and heard about OneGuard from a friend. When I submitted a claim, the rep was very nice and super helpful. But even though I was having a major issue, she wasn't sure that it was gonna be covered by OneGuard. I took a chance and the technician that came out agreed that it was a real issue. I was really happy with him. The whole process took a few days, which wasn't long. However, it was a bit stressful and a little confusing. OneGuard ended up covering it, which I was thankful for.
Dear Carroll, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your recent customer service experience with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Jan. 30, 2020
OneGuard took over the previous company that I had and they’re much better than my prior home warranty companies. I needed a plumber for a leaking faucet about two weeks ago and after I put in the request online, I got an email to acknowledge the request. The plumbing company rang me the next morning to schedule a time and they came the next morning. They figured they needed a new valve inside the faucet and they came back the next day with the replacement faucet and fixed it.
The claim process is very efficient because you could either ring OneGuard or you could do it online. The problem I used to have with the previous warranty company was if you called them, you would wait a long time and then, you couldn’t do it online. There was one instance with OneGuard where they said that a vendor would call me, and then after a couple of days, I hadn’t got a call. What was good about it was that I called OneGuard and that person took responsibility for it and personally contacted the vendor to get them to contact me. So, that was cool. The company was able to get on it.
Dear Tim of Katy, TX., Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you when creating service requests online and with our phone representatives. We also appreciate that you notified OneGuard when you did not hear from the contractor, and allowing us the opportunity to ensure you received a call. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs. We truly value your loyal business and look forward to serving again soon. OneGuard Home Warranties
Reviewed Jan. 29, 2020
I thought having the warranty would be a good way to go instead of paying everything out-of-pocket. It’s kind of an insurance policy. It’s very simple and easy to submit a claim. I do it online. They use quality contractors, and when I find a contractor that’s in their network, I can request them. It works very well. I’ve only had one bad experience and it was probably more of a personality thing. All I did was tell OneGuard I didn't wanna use that contractor anymore, and it was fine. The rest of the contractors have been great. The quality of their work was perfect. I recommend OneGuard to everybody.
Dear Rob of Surprise, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is always our top priority, and it is our most distinct pleasure to provide you with supportive resolution and the peace of mind you deserve. On behalf of the entire team, thank you for choosing OneGuard as your home warranty provider! We truly value your continued business and recommendations and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed Jan. 23, 2020
We've had OneGuard for about 13 years. Their customer service has always been very kind. When we speak to them, they speak clearly. And we’re totally happy with them. When we filed a claim for the refrigerator, a contractor came out after a couple of days. He was clean and thorough. He came in, told us what the problem was, and fixed it. The refrigerator has been working fantastic since then.
Dear Carmen of Gilbert, AZ., Thank you so much for the 5 star review and such thoughtful testimony regarding your fantastic customer service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our top priority and we always appreciate the opportunity to help, and love the feedback. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs. We truly value your loyal business of 13 years, and look forward to providing you with more positive experiences again soon. OneGuard Home Warranties
Reviewed Jan. 22, 2020
I call AHS on the phone or I go to the website when I submit claims. Mainly, I call on the phone. I like to talk to someone. Some of the contractors that have come out are very good, some are not so good. The only downfall of it is that it's really expensive, as far as my premium this month and then the cost of the serviceman coming out here is also high.
Reviewed Jan. 19, 2020
For 14 years, I’ve been with OneGuard Home Warranties. I have a few rentals and it is all covered by them. Their reps are very friendly. And when I submit claims, someone normally comes out within a few days. I wish they’d cut their prices though. You pay 650 a year and sometimes you never use it at all. Other than that, I’m happy with them.
Dear Ronald of Phoenix, AZ., Thank you so much for the 5 Star review and such thoughtful testimony regarding your friendly customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We want you to take full advantage of your OneGuard home service plans on all your properties. Did you know we also offer services such as carpet, grout and window cleaning, and pre-season HVAC tune-ups? On behalf of the entire OneGuard team, thank you again! Please know we truly value your loyal business of 14 years, and look forward to serving you and providing more great experiences in the future. OneGuard Home Warranties
Reviewed Jan. 18, 2020
I've been with OneGuard Home Warranties for 9 years and the experience has been perfect. The technicians that come out have been very professional.
Dear Judith of Sun City, Wow! On behalf of the entire OneGuard team, thank you so much for the 5 star review and such thoughtful testimony regarding your perfect customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and we love the feedback. Thank you again! We truly value your loyal business of 9 years, and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Jan. 11, 2020
When we purchased our new home in 2004. Our real estate agent presented us with the home warranty as a gift for the first year. Every year after we have renewed the policy & now that the house is 16 years old & living in Arizona there is no way I would be without it. From appliances in the house to plumbing & everything else that could go wrong along with the landscape irrigation issues I have had over the years from the intense heat during the summer, to the weed service & everything else in between. I have had a new water tank & 2 new commodes, a new ice maker & a new control panel for the washer.
The vendors have all been excellent & the customer service agents that handle the calls are all so professional...especially, Nicholas **... He goes over & above to make sure issue is handled properly. I am so pleased with One Guard that I had my friend sign up & my daughter when she bought her first home. I tell everyone that is looking for a provider to look no further than One Guard. I can live & enjoy my home knowing I am fully protected. Thank you to everyone at One Guard!
Dear A. of Sun City, AZ, Thank you so much for the 5 star review and such positive testimony regarding your customer experiences with OneGuard Home Warranties, our service contractors, and Nicholas! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Nicholas and he enjoyed speaking with you and providing his personal assistance, and he loves the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 16 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 11, 2020
We had several occasions to use OneGuard this last year and all our experience was positive, first rate service and excellent contractors. Worked with Ralph ** on our renewal and he was very patient and helpful in selecting the best options to fit our needs. Excellent experience with Ralph!!
Dear Russell of Peoria, AZ, Thank you so much for the positive review and testimony regarding your customer service experiences with OneGuard Home Warranties and Ralph! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Ralph is very helpful, and he appreciated the opportunity to provide you with his personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 11, 2020
Everything is great with my experience with OneGuard. Whenever I call them, they’ll call the contractor and the contractors have all been good. They keep me informed. Normally, they have to order parts, but that’s no problem. Communication and results have all been good.
Dear Bryan of Cedar Park, Thank you so much for the 5 star review and testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing timely service with friendly and efficient professionals is exactly what we strive to do, and we always appreciate the opportunity to help. On behalf of the entire team, thank you for the positive feedback! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 10, 2020
OneGuard has been my warranty on two different homes I’ve owned and two different time periods. I was on active duty and when I had my first home here, I used them and then, when I came back and purchased again, I went right back and used them. When I need something done, I can either do it online or I can do a follow-up call. The only negative I have with OneGuard is sometimes, you sit on the phone while waiting to talk to somebody. And that’s a negative I have with every company, because everybody’s trying to innovate. I have multiple queues I have to listen to, press one for this, press two for that. But outside of that, when I call and need something, they have somebody here. And if I need to talk to somebody when I do get them on the phone, I can explain what my needs are and they schedule it appropriately. So, I’ve had no issues with OneGuard at all.
The contractors have been very helpful. The one thing I like about it when they come out is you can engage in conversation and you can ask them what’s going on. They explain what’s and what's not available. And the best part about it is they don’t try to sell me something. If I need something, I will ask. I do not like sales pitches and so far, the contractors they’ve sent out have been very unobtrusive, but also engaging when I’ve had questions. I’m pretty good with that.
Dear Alejo of Glendale, AZ, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors. We continuously strive to provide a level of service that exceeds your expectations, and we are overjoyed that you have chosen OneGuard for all of your home warranty and home service needs. On behalf of the entire OneGuard team, thank you for your business and your service! We truly value your continued business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 9, 2020
I am very pleased with OneGuard for another year of great service! Customer service have been good every time I would call for a service and when it is time to renew my policy. Special shoutout to Ralph ** for this year's renewal of my policy as he made it quick and easy to set it up and was very helpful with some questions I had.
Dear S. of Chandler, On behalf of the entire OneGuard team, thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Ralph! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your review with Ralph and he appreciated the opportunity to provide you with his personal assistance, and he loves the special shout out. We truly value your loyal business of 17 years and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Jan. 9, 2020
I was totally thrilled with OneGuard last year. When I renewed, I thought I was renewing the same policy and added a couple of additional things, and then I called to have some work done on the dishwasher and it wasn’t covered and it was previously covered. That kind of bothers me that that happened. They should give clearer details on whether or not things are not exactly the same because I thought I was getting exactly the same with a little bit of additional that I am paying more than I paid the first year. Other than that, I’m thrilled with them. I am thinking that I am going to renew, but I will probably have to talk to somebody about that one issue because I don’t want something like that happening again.
Every contractor was excellent except for the very first one that came out to work on the air conditioners. It was kinda like we’re not even sure that he even serviced all of them. Whoever was in charge of the group that came out and gave us the whole spiel could not even get a hold of that guy once he left. So they credited us back and whatever that guy did, he kinda disappeared after he was at our house. We’ve had a plumber and appliance repair and a different air conditioner guy out and all of them were excellent.
Dear Roxie of Buckeye, Thank you so much for taking the time to post a positive review regarding your service experiences with OneGuard Home Warranties! Please know we just left a voice message for you and we are very sorry for the misinformation we previously provided to you. You do have dishwasher coverage and we are happy to create a service request on your behalf if you still need service. We are available to offer our personal assistance 24/7, 365 days a year, at 888.896.0014. Please let us know and we will follow up on your behalf right away. Thank you again! We truly value your continued business and look forward to speaking with you. OneGuard Home Warranties
Reviewed Jan. 8, 2020
We just purchased our home and our hot water heater started acting up. The contractor recommended completely replacing it. Our OneGuard representative, Alicia **, was very helpful in explaining our policy and getting everything sent to the contractor to get the ball rolling. So far we have been satisfied.
Dear Brande of Forney, TX, Thank you so much for the positive review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alicia! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alicia is very helpful, and she appreciated the opportunity to provide you with her personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 8, 2020
Everything's working out wonderfully with OneGuard. Our experience has been very positive. I've been using it for several years myself at my home and I recommend it to all my buyers and sellers, and they also contribute mildly to our veterans' groups here at the office. Ryan is a tremendous support guy for us and keeps us constantly informed as to what's going on in the marketplace. He's been totally responsive to our needs. I haven’t needed too many things fixed, but any time something goes south, we get quick service and positive outcomes.
Dear Matthew of Peoria, Thank you so much for the 5 star review and such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Ryan over the last several years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and we love the positive feedback. Please know we have also shared your rave review with Ryan and he is humbled by your kind words. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business and recommendations, and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Jan. 3, 2020
I been with Oneguard for over 10 years, my heat pump uses the R-22 Freon which is being phased out. So I had questions for Paul about the extra rider you add on to your contract to cover any changeovers in the future, especially of a 25+ year old Heat pump. Paul answered every question and even provided me a phone number direct when I can call back and have that added to my contract here in a few weeks, thank Oneguard and Paul **. Thank You, Dan.
Dear Dan of Phoenix, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Paul! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we appreciate that you have chosen OneGuard for all your home warranty and home services needs. We have also shared your review with Paul and he is grateful for the positive recognition. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 15 years and look forward to serving you again soon. OneGuard Home Warranties
Reviewed Dec. 27, 2019
I had a water heater replaced and I was very pleased with OneGuard. I didn’t get any pushback. I called them up, said my water heater is leaking. They sent a tech out and he assessed it. I even drained the water heater, which I was not supposed to do, so he could actually see the leak, and he still replaced it. So, I was happy with that. Submitting the claim was fairly easy. I just called them up and they got right on it. I believe it happened on a weekend so I had to wait till Monday. Other than that, it was good.
Dear William of Peoria, AZ., Thank you so much for 5 star review and such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is always our top priority and we take great pride in providing you with the peace of mind you deserve. We are extremely happy to hear this has been your experience and honored that you have chosen OneGuard for all of your home warranty and home service needs over the last 6 years. On behalf of the entire team, thank you again! We sincerely appreciate your loyalty and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 23, 2019
Our experience submitting a claim with OneGuard was very pleasant. We were able to do well. Everything went well for us. Their claims reps were okay, and the contractors have all been very pleasant. We're quite happy with OneGuard.
Dear Valerie of Peoria, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and provide the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 20, 2019
We've had OneGuard for quite a while, and submitting a claim has been great. We're happy with it. There has been a time or two we did our claims online, but normally, we do it over the phone and make a request of what's going on and kinda ask, "Is that covered?" The contractors have all been good. I had a problem with the disposal a few weeks back, and we called and they had somebody out the next day. Those people were extremely polite and informative as has been most of the cases when we've used someone. Our experience with OneGuard has been excellent.
Dear Michael of Chandler, Thank you so much for the 5 star review and such thoughtful testimony regarding your excellent customer experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business of 15 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 16, 2019
We have used the services of One Guard for several years on our residence and rental properties. Our experience with One Guard the staff (especially Joanne) and the contractors they provided has been excellent. The workmanship has been professional and the services excellent.
Dear Joseph of Gilbert, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties, Joanne, and our contractors! Your satisfaction is our top priority, and we always appreciate the opportunity to help. We agree! Joanne is excellent and your kind words really made her day! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! Please know we truly value your loyal business of 6 years and we look forward to serving you, and providing more great experiences in the future. OneGuard Home Warranties
Reviewed Dec. 13, 2019
When my heater at the house was not working, OneGuard Home Warranties sent someone the next day. He was very well-mannered. He called me and kept me updated if he was gonna be 30 minutes earlier and if it was okay, which was great. I couldn't submit the last claim I tried to put in online and ended up calling the number. The reps were more than happy to help me out and took care of it right away. I already got my appointment set, and I'm good to go.
Dear Angie of San Antonio, Thank you so much for the 5 star review and such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and our contractor! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we appreciate that you have chosen OneGuard for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 10, 2019
Great service, the setup for a new service account took less than 5 mins. Paul ** was very helpful and informative about each option. I wished many other companies would provide the same level of service as Paul (OneGuard) did. I was referred to OneGuard by family members who have been w/ OneGuard for 7-years. They are doing something right.
Dear Timur of Scottsdale, Thank you so much for the 5 star review and such positive testimony regarding your AAA great service experience with OneGuard Home Warranties and Paul! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Paul is helpful and informative, and he appreciated the opportunity to provide you with his personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Updated review: Dec. 6, 2019
Update: My confidence in One Guard is renewed! After posting the previous review, One Guard contacted me immediately. Yesenia ** is the representative that contacted me. She was knowledgeable, courteous and resolved this issue to my satisfaction. She also took the time to better explain the limitations of my coverage and had even called a local pool pump company to get technical information related to my issue. Yesenia approved a refund issued to me in the amount of the cost to have a refurbished pump installed. I have been a One-Guard customer for 11 years and this was the first time I had a problem. I truly appreciate the effort that was made to find a fair solution and to better educate me about my coverage. Thank you One-Guard!
Original Review: Dec. 5, 2019
My pool is approximately 10 years old and has the original pump. Not surprisingly, the pump recently quit working. I called One Guard and verified that I did have coverage for the pump due to "normal wear and tear". I thought, no problem, the pump is old and has reached the end of its life. Much to my surprise, after a technician came out, it was deemed that the pump had shorted out due to a recent rain and therefore was not covered. I called One Guard to ask how outdoor equipment that is routinely expected to get rained on could be excluded for such. They advised me that the policy states the equipment is excluded from coverage due to "incidental circumstances" and rain/water damage to the pump is considered this.
The representative also told me that it is common knowledge that the pool equipment should not be run during rain and that it should state this in my pool manual. I have reviewed my manual and it does NOT state this. The pool supply company that I deal with laughed at this when I asked them about it. They said they have never heard any pool builder or equipment manufacturer say the equipment should not be run during rain. One Guard is being completely unethical and dishonest and I'm left with a $400-$500 repair bill. Beware of this company! I wonder now how many other exterior items on my home would be excluded from coverage due to rain.
Dear Christy of Mesa, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our phone call. We truly value your loyal business and we believe we have effectively addressed your concerns, and achieved positive resolution on your behalf. Please know OneGuard is also available 24/7, 365 days a year, if you need ever additional assistance, and we are always happy to help. On behalf of the entire OneGuard team, thank you again for your consideration and the opportunity. We look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 4, 2019
Joeseph ** provided me with outstanding service. My family and I were in a bind due to our garage door collapsing and blocking our car inside our garage. I spoke to Joeseph ** at OneGuard on a Sunday. He went above and beyond to find a garage contractor that could squeeze us in the very next day. Joeseph then called me personally the next day to ensure that I made contact with the contractor and had secured an appointment. I was impressed with his customer service, going above and beyond.
Dear Stephen of Frisco, Thank you so much for the 5 star review and such incredible testimony regarding your excellent customer experience with OneGuard Home Warranties and Joseph! We continuously strive to provide a level of service that exceeds your expectations, and we love the positive feedback and always appreciate the opportunity to help. On behalf of Joseph and the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 21, 2019
I called in to place a work order to get my pool heater repaired because it stopped working today. I spoke with Tricia **. She was friendly and helpful. She even offered to assist me in getting an exclusion removed for the pump and filter on my pool that were recently replaced by my own pool contractor. I highly recommended her in the future for anyone calling OneGuard.
Dear C of Houston, Thank you so much for the 5 star review and such positive testimony regarding your excellent customer service experience with OneGuard Home Warranties and Tricia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have also shared your rave review with Tricia and she really enjoyed providing you with her personal assistance, and your kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 12, 2019
Jimmie ** did great job confirming the coverage and getting me set-up for a couple of service items under my Home warranty plan. Great responsiveness and knowledge contributed to a great exchange and a pleasant experience.
Dear George, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Jimmie! OneGuard strives to provide best-in-class customer service with professionals that are helpful and knowledgeable, and it makes us extremely happy to know this has been your experience. Please know we have also shared your kind words with Jimmie, and you really made her day! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 7, 2019
Sally was very helpful and patient with us in resolving our issue with getting a time up on our hvac and with recommending contractors for non-warranty work in other areas of our home. We always appreciate someone who is nice and cares.
Dear Jim, Thank you so much for the 5 star review and such positive testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Sally! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Sally and she enjoyed providing you with her personal assistance, and your kind words really made her day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Updated review: Nov. 7, 2019
Refrigerator repair company called today and it's been approved, parts will be in Monday. As happy as that makes me, I was told yesterday my claim was denied and I bought a refrigerator. Rating went from 1 to a 3 but that does not indicate a satisfied customer.
Original Review: Nov. 7, 2019
They take your premiums and $60 claim payment fast, but that doesn't mean you will get anything repaired. Toilet tank parts couldn't be replaced as needed due to tablets in the tank and fridge repair or replacement will not be honored after closing unless there was an "inspection showing good condition", which makes no sense as the inspection only reports problems! All that was $240 including fridge premium and I still had to hire a plumber for $700 and buy a fridge. If I repair the fridge and provide them proof, then they'll cover it. THAT'S not what sales says when they're signing you up.
I won't forget how they used "it's in the contract you signed" bit, when I never received a copy til after it was bought! I don't know what other warranty companies are like but this has been a bad experience. It will be 10 days without a fridge and days ago parts were supposed to be ordered. When I checked status, the repairman reported pre-existing problem but nobody called about it. It's just my luck I followed up when I did.
Dear Stacy, Thank you so much for bringing your situation to our attention, and please accept our sincerest apologies for the frustration you experienced due to the mistake OneGuard made regarding coverage for the kitchen refrigerator. We believe we have made the situation right on your behalf and promptly authorized the service request. Additionally, we have confirmed with the service contractor that repairs were successfully completed on November 12, 2019. Please know we hope to gain your trust in OneGuard and the great service we offer to our valued homeowners. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Nov. 6, 2019
Alicia ** is always quick to respond and I appreciate her knowledge and honesty. I'm a realtor and I love One Guard and their services. There is never an issue with any contractors they send to my home or on any repairs that are needed. Thank you so much and I will keep One Guard as my Home Warranty for many more years to come. Thank you for all you do.
Dear Heather, Thank you so much for the 5 star review and such positive feedback regarding your great customer service experiences with OneGuard Home Warranties, Alicia, and our service contractors! Your satisfaction is our top priority and Alicia appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs. Please know we truly value your business, and look forward to providing you with more positive experiences in the future. OneGuard Home Warranties
Reviewed Nov. 6, 2019
Sally ** provided friendly, prompt service. She arranged for me to add coverage to my basic policy and to place a service order. I had neglected to complete my enrollment correctly in the first instance, so this courtesy was outside of the norm. I was very satisfied with my experience.
Dear Frank, Thank you so much for the 5 star review and such positive testimony regarding your recent customer service experience with OneGuard Home Warranties and Sally! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find is everything we strive for at OneGuard. We agree! Sally is outstanding, and your kind words really made her day. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 25, 2019
OneGuard Home Warranties is a good warranty.
Dear Kenneth, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely service with friendly and efficient professionals is exactly what we strive to do, and we always appreciate the opportunity to help. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 23, 2019
The employees I have dealt with at this company over time, including Paul **, have been helpful and courteous in addressing my concerns. They listen well and try to accommodate. I am pleased with their friendly service.
Dear Lynda, Thank you so much for the 4 star review and such positive testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide the peace of mind you deserve. Please know Paul enjoyed providing you with his personal assistance and your kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business over the last 6 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 19, 2019
Trisha ** took the time to figure out the billing discrepancy and was able to help solve the problem! I was being billed twice for three months and she was able to figure out there was 2 policies with my same address.
Dear Matthew, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Tricia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide the peace of mind you deserve. Please know your situation was extremely important to Trisha and she appreciated the opportunity to provide you with her personal assistance and achieve resolution. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 18, 2019
Being a first-time homebuyer, I highly recommend OneGuard Home Warranties with Glynn ** (DFW). It was very easy to sign up and understand what each plan would cover. I was amazed by how many services that OneGuard provides. I'll truly never have to worry about repairs. If I ever need a service, I'll just hop right onto my OneGuard Homeowner App and begin a repair request in ONE TAP! Now that's customer service.
Dear Alexandria, Congratulations on your new home, and thank you so much for the 5 star review regarding your customer service experiences using OneGuard online and Glynn! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we appreciate that you have chosen OneGuard for all your home warranty and home services needs. Please know we have shared your rave review with Glynn and he appreciated the opportunity to provide you with his personal assistance, and your kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 15, 2019
It was a pleasure to speak with Lori and everything was taken care of expeditiously. This company was highly recommended by a close friend who has used them on numerous occasions and all of the services were positive.
Dear Jerry, Thank you so much for the 5 star review and amazing feedback regarding your stellar service experience with OneGuard Home Warranties and Lori! Your testimony is exactly what we strive for, and we are overjoyed that the positive recommendation you received provided you with the confidence to entrust OneGuard with all of your home warranty and home services needs. We have also shared your rave review with Lori and she was thankful for your kind words and really appreciated the opportunity to offer her personal assistance to you. On behalf of Lori and the entire team, welcome to OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 15, 2019
Submitting a claim with OneGuard is super simple. I just go on their website and request service. And for the most part, I haven't had any problems with their contractors except for the one I had for the pool pump. I didn't feel comfortable with them, and I had a feeling the guy was scamming me. He told me it wasn't covered and quickly gave me a huge $800 ticket. It took me almost two weeks to get through OneGuard's people and rectify that. I complained and got upper management involved, then they sent a different company out that is totally reputable. It turned out, everything was covered, and they were just beautiful. I was super happy with it and everything is working great now. OneGuard is a lot of money a month, but when you need them, they are there. And so far, it has all worked out in my favor. They have done a good job with me.
Dear Shelby, Thank you so much for the 4 star review and such thoughtful testimony regarding your customer service experiences using OneGuard online to create your service requests, and our service contractors! Your satisfaction is our top priority and we appreciated the opportunity to address your concerns to achieve positive resolution on your behalf, and restore your faith in the great service OneGuard offers. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 10, 2019
Read articles on various warranty companies and some of the feedback is very negative so we have been holding off on purchasing a plan. One Guard came up with good feedback. Made a call to a employee Sally ** at the office. She scheduled a appointment within a few minutes. Next day at 1200 installer came and new unit installed. The total time was less than 20 hours. That was extremely fast service.
Dear Lee, Thank you so much for the 5 star review and such positive testimony regarding your customer experiences with OneGuard Home Warranties, Sally, and our service contractor! Your satisfaction is our top priority, and Sally appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! Please know we truly value your business and look forward to serving you, and providing more great experiences in the future. OneGuard Home Warranties
Reviewed Oct. 10, 2019
What a racket, this is the worst company ever. They don't keep their word, representatives flat out lie to you, and no one is willing to find out what is wrong with your service. Terrible, I can't believe they get away with running a company like this.
Dear Cory, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is to service you as quickly as possible, and we sincerely regret the frustration regarding your service request delay for the air conditioning system. Please be assured we have been actively following up on your behalf and have confirmed with the service contractor that repairs have been successfully completed, and cooling restored to the home. Please know we are available 24/7, 365 days a year at 888.896.0014 if you need additional assistance. Thank you again for your patience and consideration. OneGuard Home Warranties
Reviewed Oct. 9, 2019
My husband wanted to get the OneGuard warranty. We filed a claim over the phone and we got a good response. The reps were very nice. Also, we were satisfied with the work that the contractors performed.
Dear C. of AZ, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Providing timely service with friendly and efficient professionals is exactly what we strive to do, and we always appreciate the opportunity to provide our personal assistance. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 6, 2019
I’ve been a customer for four years now. When I need help they are always there with quick turn time. Tricia ** was great. She took care off everything for me quick even though it was a Sunday. I love that you can reach a person round the clock. Thank you.
Dear Tony, Thank you so much for the 5 star review and such amazing feedback regarding your service experiences with OneGuard Home Warranties and Tricia! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in the services we offer is everything we strive for at OneGuard. We have also shared your rave review with Tricia and she was humbled by your kind words and appreciated the opportunity to provide you with her personal assistance. On behalf of Tricia and the entire team, thank you again! We truly value your continued business over the last 4+ years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 6, 2019
I was with OneGuard for a year. I left because they're way expensive. They raised the price to $300 more for the year. It went from 800 a year to 1,300. But submitting a claim, my experience with the claims reps, and the contractors' service have all been good.
Dear Lisa, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and our service contractors! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Making it easy to request service, and prompt and accurate resolution with friendly service professionals, is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! Please know that we valued your business and hope to one day serve you again. OneGuard Home Warranties
Reviewed Sept. 30, 2019
As a Realtor, I've been not terribly happy with OneGuard lately with a couple issues I've had with my clients. My most recent call myself for my personal home was fine. I got the warranty mostly because of the age of the home and for the price. As I tell my clients, when a home gets to be about over 10 years old, it's worthwhile to have a warranty, but know that it's going to suck a lot of the times. It's not going to be as awesome as it sounds. And once you go into that with that expectation, you'll be just fine. It's easy to submit a claim with OneGuard. Typically, I do it online and the website is fine. The quality of work performed by the contractors varies. On the last experience I had, the company was very good. I liked the people. Sometimes, I find them to be a little lackluster. Overall, my experience has been adequate.
Dear Kristen, Thank you so much for the 3 star review and testimony regarding your service experiences with OneGuard Home Warranties. We constantly strive to provide best-in-class service and the most comprehensive coverage in the industry, and we sincerely appreciate your transparency and feedback. On behalf of the entire team, thank you for allowing OneGuard to assist you with all your home warranty and home services needs! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 27, 2019
We had a home warranty previously for about 10 years and the company was good, but OneGuard is a little better with the quality of what they cover and to the extent that they cover it, price, and reputation. So far, we've had no issues with submitting a claim. We do it with an agent and the individuals that we've talked with for claims and/or for setting up appointments tell us who's coming, when they're coming out, and the timeframe that the company will call us prior and we have not missed a beat yet. They do what they say and they say what they do, which I like.
The guys that have come called ahead about 15 minutes, so we were prepared. They rang the doorbell and they identified themselves. Those that had ID badges showed them to us immediately. A couple of them didn't have an ID badge, but they had the uniform on and the company truck and they told us what they were coming to do. They came in, they put little footy booties on, and they went to where the job needed to be done. So far, we have not had a bad experience. We had one hiccup with a part that was defective and we called OneGuard. We told them what happened and they sent somebody out from the same company. They were out within 48 hours and repaired it. There were no hassles. Our experience with OneGuard has been outstanding.
Dear Lynn, On behalf of the entire team, thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! We always strive for accurate repairs completed by friendly and efficient professionals, and we love the value and peace of mind you have found in the services we offer. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 6 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 26, 2019
Be careful! Ac went out, took them a day to get someone out to then say they have to order the parts. If “we” wants the parts sent quick we have to pay the additional fees, otherwise One Guard would expect us to wait 3-5 days with no air to wait for parts. And nope they don’t pay for hotel because per weather it’s not greater than 105. Amazed at how poor and horrible their customer service and coverage is.
Dear Amber, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our call. Please be assured our top priority is to service you as quickly as possible, and we are diligently working on your behalf to ensure repairs for the air conditioning unit are completed, which are scheduled for today. We apologize for any delay, however, the contractor was required to order a specific part from the manufacturer. Please know OneGuard offers to help offset hotel expense when temperatures exceed 105 degrees. In your situation, the high was 85 and the low was 63. We sincerely appreciate your patience and consideration during this process, and thank you again for the opportunity to assist you. OneGuard Home Warranties
Reviewed Sept. 21, 2019
Antonio ** answered at OneGuard, l had tried to get help on a few calls on a hot water heater that burst at my house. I got Antonio after a few calls, and was it ever worth the time to get him! This truly amazing gentleman had to work through a number of issues regarding my repair claim and replacement water heater. He worked for days taking full ownership of my issue and was accessible both by phone and email. He was able to talk to his manager to get approval for me on a claim issue due to a wrong building inspection report filed at OneGuard. Thank you for your great service to your customers Anthony!
Dear Mark, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your outstanding service experience with OneGuard Home Warranties and Antonio! Your satisfaction is our number one priority, and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs. We have shared your review with Antonio and he was humbled by your kind words and honored by the opportunity to advocate on your behalf and turn your situation around to provide you with positive resolution. Thank you again for entrusting OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 19, 2019
We have been a long term customer of OneGuard. Our pool filter started leaking and we contacted OneGuard to send someone out to take a look at it. The company came out and lubricated the O-ring thinking that would stop the leak. It did not. So I did a recall to have the contractor come back out. They sent a different tech out from the same company and this tech said the filter needed to be replaced. OneGuard sent the authorization to replace the filter and I authorized payment of the sand. On the day they were to replace the filter, the contractor showed up and instead decided to replace the lid of the filter and not replace it. One week later, the filter was still leaking. I called OneGuard again and they sent out a completely different company this time.
The tech from the new company told OneGuard that we did not properly maintain our filter and that is what caused pressure to build in the filter. OneGuard then denied our claim. We have a weekly pool service, our filters are serviced monthly and backwashed. We replaced the sand in the filter one year ago and sand in these filters last 3-4 years before they need to be changed so the sand was not the issue. We have now paid multiple service fees and wasted a lot of time allowing multiple contractors into our home and OneGuard refuses to honor our contract and replace the filter. Anyone looking for a warranty company should beware of OneGuard Home Warranty.
The worst part of this whole ordeal was how poorly we were treated when we spoke to OneGuard about this issue. The representative was rude and condescending. They informed us they were fine with us cancelling our policy if we were not happy. Anyone looking for a warranty company for their home should stay far away from OneGuard.
Dear Teresa, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation in its entirety to ensure accuracy. Please know our top priority is customer satisfaction, and we sincerely regret the outcome of your most recent service request for the pool equipment that was not covered by OneGuard.
Please note the OneGuard contract is intended to cover the costs to repair or replace covered items when they breakdown due to normal wear-and-tear conditions, and the contract holder is responsible for routine maintenance and cleaning of covered items. The OneGuard contractors that assessed the system, confirmed the leaks in the pool filter were the result of maintenance related issues which were due to high internal pressure within the system at 37 PSI, the PSI should be at 22 or below.
Additionally, OneGuard did not authorize the replacement of the equipment for this service request in September. Please be assured we have spoken with both contractors that assessed the system to confirm their diagnoses. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Reviewed Sept. 18, 2019
Acquiring a warranty seemed like an economically smart thing to do and I got OneGuard Home Warranties. When submitting a claim, the experience has been good and I’ve had many contractors. The interactions were varied but they were fine.
Dear D. of Az, Thank you so much for the 5 star review and such thoughtful testimony regarding your service experiences with OneGuard Home Warranties and our service contractors! We constantly strive to provide best-in-class service and comprehensive coverage, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 5 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 16, 2019
I’ve been with OneGuard for a number of years. It made sense to us to have an extended warranty in the house. So, we did it with them and we’ve been happy ever since. You just have to make a phone call when submitting a claim, which is quite simple and the contractor selected by OneGuard would come out and take care of the issue. We’re very satisfied with OneGuard. It’s easy to get a hold of them as well as to have them do the work and get a contractor out. Thus far, with our experience with the contractors, they get the job done and away we go. We’re good.
Dear James, On behalf of the entire team, thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties over the last 7 years! Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 13, 2019
Do not use OneGuard Home Warranties. This company will give you the runaround for months before finally admitting that they don't cover much of anything. My AC went out and they sent out their contractor to take a look at it. They told me I'm on my own and I'll need to have the whole unit replaced before they will cover it. Makes absolutely no sense. Their customer service representatives are extremely rude as well. They just repeat themselves over and over again and when you try and respond they cut you off and talk over you the whole time. Definitely find a different home warranty company.
Dear Gabrielle, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand to ensure accuracy. Our top priority is your satisfaction, and we sincerely regret the outcome of your service request for the air conditioning system that was not covered by the OneGuard service agreement. Please note in accordance with the terms of the service contract, OneGuard covers for breakdowns that result from normal wear-and-tear conditions, and breakdowns of parts or components caused by lack of manufacturer recommended maintenance are not covered. In your situation, the service contractor that assessed the breakdown advised the indoor evaporator coil was impacted with debris, which caused a restriction of air flow within the system and internal buildup of pressure, and subsequent leak in the evaporator coil. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Reviewed Sept. 12, 2019
I had one of OneGuard's technicians come out and look at my oven that is heating up my home from heat coming out the vents when it’s on with door closed. He said there was an unusual amount of heat pouring out. OneGuard says they won’t do anything and says it’s not a malfunction! It certainly is! My house heats up terribly when my oven is on - that is NOT normal. I have wasted my money on monthly payments to OneGuard and wasted $70 bucks for a service call. Don’t use this company!!! They will probably screen this review out. Buyer beware!!
Dear Teresa, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration you encountered regarding your recent service request for the oven. The contractor that assessed the oven advised OneGuard no mechanical breakdowns are present, it was designed to vent heat away from the unit, which is normal, and the oven is operating as it should. Please know we have left a voice message for you to answer any additional questions. We are also available 24/7, 365 days a year at 888.896.0014, and always happy to help. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Sept. 10, 2019
Our home was 13 years old, so we wanted to get a warranty. When we purchased it from Opendoor, we heard about OneGuard. We usually submit claims on the phone and the interaction with the claims rep has been very good. They're very attentive and we appreciate them. They're right on the service that we need. This last time, we had an air conditioning unit out and it took three guys to come out before they found the big problem. The other two minor problems would’ve affected it as well. So, the service provided by the contractor was good.
Dear Marjorie, Thank you so much for the 5 star rating and such positive testimony regarding your experiences with OneGuard Home Warranties and our service contractors! We always strive for accurate repairs completed by friendly and efficient professionals and we are thrilled to hear this has been your experience, and grateful for the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 7, 2019
Do NOT under any circumstances buy a home warranty from OneGuard. For every service call they will do the absolute minimum repair they can get away with. We've had both a dishwasher and AC problem that took multiple repairs, for the same problem, that they claimed was a "different" problem each time. Dishonest, unethical company. Stay far away!
Dear Mike, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history in its entirety to ensure accuracy. Our top priority is customer satisfaction, and we sincerely regret the frustration you experienced. Please know it is always our intent to operate within the parameters of the OneGuard service agreement, and we apologize that our additional explanations of coverage were not successful. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Sept. 6, 2019
This is the first issue I have had with One Guard. This issue was so severe that I will not be renewing my contract in a few months. If I could have given 0 stars I would have. Truly disappointed. The Plumbing company by the name of Stellar Plumbing Services, not only did not diagnose the problem, they didn’t set enough time or bring equipment with them to work on the job. The representative that called me from Stellar asked me the same questions over the phone the previous day that he did when he came to my home and after asking me the questions again, he went to his car called One Guard and made a request. He did not diagnose anything. I contacted One Guard to inform them of this and they said the company was contracted with them for a long time, so basically I was lying.
If I wanted a second opinion (actually a first because it was never diagnosed) then I would have to pay an additional fee. Since this issue needed to be fixed immediately I had to hire a plumber myself and get them to come and diagnose the issue. It was totally different than what Stellar had said. Needless to say when I voiced my concerns to One Guard they became argumentative and then they also became an authority on plumbing. Not my idea of customer service nor where I will be spending my money going forward.
Dear Marisa, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being so receptive to our follow-up efforts of assistance and explanations of coverage. Our top priority is always your satisfaction and we apologize for your displeasure regarding the service request for the plumbing stoppage that was not covered under the service agreement. Upon arrival, the service contractor noted that there were no accessible clean-out present to clear the stoppage, and immediately contacted OneGuard to inquire about coverage. Please note in accordance to the contract, OneGuard will only cover the clearing of stoppages in sewer lines through an accessible ground-level clean out. We sincerely regret that the outcome of this request has led you to considering cancellation of the warranty. It is our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the home warranty agreement, and we hope to restore your confidence and continue to provide you with the wonderful services you have become accustomed to. Thank you again for your consideration. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 5, 2019
We were told about OneGuard when we purchased the house and I wanted to acquire a warranty for peace of mind that I have it. I usually call when submitting a claim and explain to the reps what’s going on. They’re helpful and has taken care of things. The first contractor didn’t complete the job and I heard that OneGuard doesn’t contract with them anymore. Everything was taken care of after that. Everybody who came out was right on and did the job.
Dear David, On behalf of the entire team, thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! We always strive for accurate repairs completed by friendly and efficient professionals and we are absolutely thrilled that you have found peace of mind and value in the services we offer. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 4, 2019
I like the fact I can either file a claim over the phone or log onto the OneGuard's website to set an appointment. The vendors call back in about two to three hours, or the next morning if it’s late in the day. They are really good with calling back, scheduling an appointment and getting someone right out. I had four contractors service my home and there were all were good.
Dear A. of Az, Thank you so much for the 5 star rating and encouraging review regarding your service experiences with OneGuard Home Warranties and our service contractors! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we are overjoyed that you found convenience and ease in creating your service requests online. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 28, 2019
OneGuard Home Warranty is the very best warranty company I have ever had. I've owned a dozen homes and have had home warranties on every one of them. All of the other companies are a waste of money. OneGuard has the best pricing and by far the best service I've ever encountered. I've been with them for 3 years and they are prompt, courteous, helpful and don't try to weasel out of taking care of a claim. I will NEVER go with another company. Michele **. was so helpful today with a claim for my downdraft kitchen vent. BTW, this is the only company that even covers a downdraft. And the other companies don't cover cooktops or wall ovens. This one does. Check them out and you won't be disappointed.
Dear Janice, Wow! On behalf of the entire team, thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties and Michele! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Michele is very helpful and she appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. Thank you again for choosing OneGuard! We truly value your loyal business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 23, 2019
When I went to an open house, there was a cardboard thing about OneGuard that stated what they covered. It was put on before anyone put any offers. I bought the house and the warranty came as a sales feature. Whenever I make a claim with them, I talk to their representative and everything is great. Most of their contractors have been good too although I had a really bad experience with one of the providers last summer regarding my microwave. Other than that, I had positives experiences.
There are several things wrong with the house. When I had a water heater issue, I got it replaced and that was an awesome experience. OneGuard couldn't replace the gallon that I had - I guess it was a weird amount - so I either had to pay more to get something that was of a bigger capacity than I had or they would have to give me something smaller along with a credit. I ended up going smaller and they actually gave me money back. But I had to pay some of that money back to the people who worked on it because it cost another $130 to fit it to this other size. I still got compensated for the fact that it was not what I had before though and it went well.
I also had issues with the sprinklers and that went well too. I love the contractor Sprinkler Doctors and I would definitely use them again. I also recently got a plumber out for plumbing issue. I cannot say enough about that guy. I asked for his card because I'm moving. But he didn't even need more business. He said he appreciated the thought but he could get enough business from OneGuard. He was happy doing all his business through them.
Although I had one horrible experience with OneGuard about the microwave thing, it is not enough to have me hate them. Overall, I had such a good experience with their customer service rep. They had friendly and professional staff. They were easy to work with and there was a smooth process in resolving issues. I actually chose to buy their coverage when I listed my house and offered that as a selling feature. I'm also buying OneGuard for my new house.
Dear Andria, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and our wonderful service contractors! We continuously strive to provide top of the line service performed by professionals who are friendly and knowledgeable, and we are absolutely thrilled that you have found peace of mind and value in the services we offer. Thank you again for entrusting OneGuard! We truly value your business and recommendations and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed Aug. 21, 2019
I have OneGuard Home warranty and I've been satisfied with them. The service the contractors provide has been good and my experience has been great. I am a realtor and when I get home warranties for my customers, I go to OneGuard.
Dear Anna, Thank you so much for the 5 star review and positive remarks regarding your service experiences with OneGuard Home Warranties and our amazing service contractors! We constantly strive to provide best-in-class service and comprehensive coverage, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your recommendations and loyal business over the last 14 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 16, 2019
I called OneGuard and based on the problem that I was having, they identified a company who was in this area to service the unit. OneGuard responded right away. They called the service company and the service company called me back to schedule an appointment. It happened to be on a Sunday morning. The guy from the service company called me back within 30 minutes and he came out within two hours and serviced my unit. The service was excellent.
Dear Michael, Thank you so much for the 5 star review and such positive feedback regarding your recent customer experience with OneGuard Home Warranties and our service contractor! Our top priority is to provide a level of service that exceeds your expectations, and the testimony you provide is exactly what we strive to do at OneGuard. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 15, 2019
This a pretty trustworthy company. The service I received from them both times I needed was great especially from a customer representative called Jennifer **. I plenty recommend doing business with them.
Dear Daniel, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties and Jennifer! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Jennifer and she appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. Thank you again for choosing OneGuard! We truly value your business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 15, 2019
A girl friend of mine recommended me to OneGuard. Since she had a great experience with them and told me it’s only $69 for every service, I thought I'd give them a shot. When I initially did it, I was very impressed with one exception. My very first service was to get my keys rekeyed and the guy was very helpful. He did a little bit extra than he needed and I was very appreciative. Towards the end, I asked if he could re-program my garage. He said it was not a problem. He got the cover off my garage control panel. He tried to put it back, and he was having a hard time. He’s a little bit shorter. I told him to not worry about it and to just give me the cover. He said, “No, no, no, I got it, I got it.” And what did he do? He smashed it into pieces. I understand it’s a plastic cover, but I’m one of those that if I ask you to fix something, please put it back the way it came. That was my first service, and it all went downhill after that.
For the second claim, I had a problem with my plumbing. I am a first-time homeowner so I don’t quite understand what all the legalities are. My seller paid for my home warranty and I’ve never received any paperwork from OneGuard about what it covers and what it doesn’t cover. I called them and told them what was happening. The rep said, “We’ll take care of it this first round, but the next time, you need to call your homeowner insurance.” I said, “What? I thought the whole point of having a homeowner’s warranty is I thought you’re gonna fix all this stuff?”
When the plumber got here, he said he needed to see my home inspection. I said, “Excuse me? Who are you to look in my home inspection? One, you’re a contractor, and two, who are you to ask for it?” He said the warranty asked for it. I told him he needed to tell the home warranty to call me ‘cause I don’t know him. He said he couldn't do the repair without my home inspection so I had no choice. Either he left and not repair what I had, or I had to show a mere stranger that I don’t even know the home inspection.
He looked at my home inspection and said I was gonna have to pay this out of pocket because it was in my home inspection. I didn't know it. OneGuard never asked for my home inspection. If I knew about it, I would never have called them and I would’ve gotten my own contractor. I asked how much it was gonna cost and he said $459. He also said he was gonna cut a hole through my sheetrock, but I was gonna have to repair it. I said, “What? You’re gonna charge me $500, put a hole in my wall, put a new faucet in, but you’re not gonna fix?” He said it was not part of their job. Out of desperation, I didn’t know what to do. I went and accepted it because I could not go without water. Finally, he was done and he told me he needed my credit card. After he repaired the faucet, he broke my panel and told me the previous repair this was done on was a shoddy repair. He put duct tape on it and left after I paid him $459.
I called OneGuard and complained ‘cause this is their contractor that they sent out. I said there’s gotta be a liability on this. They said it was not their liability and that they don’t get involved between me and the contractor since I paid out of pocket. They said I needed to deal with the plumbing company so I called Scott Plumbing and told them what happened. They said, “We’ll give you $100, you deal with it. Or we’ll just fix the plastic part holding the faucet, but we gotta put more holes in your sheetrock.” I said it was their plumber who broke it. He said it looked like it was a shoddy repair. I told him if it was a shoddy repair, then their plumber should’ve broken my heater side. But he didn’t break my heater side. He broke my cold side and put duct tape on it.
I didn't wanna ask them to paint the wall. I was asking them to put a new plastic in and put my sheetrock back, and I would take care of the rest. He said I was asking too much and I was being ridiculous. He just kept on arguing. He said he was just gonna send me a $100 check and that was all he was gonna offer, and he hung up on me.
After that, I ended up talking to OneGuard's head person. She yelled at me. I told her I’m a first-time homeowner and I didn’t know any of this. I told her I didn’t know they were not gonna cover what’s on the home inspection and they never asked from me even when I signed on. Before I ever started their service, they could’ve said they needed a copy of my home inspection. Plus they didn’t even give me information. She said it was my responsibility to call and get all that information. She was arguing and saying it was my fault. I went through a mental breakdown after that and started crying.
If it was my contractor, I would have no complaint. But these people represent OneGuard. Why would I even wanna go with OneGuard if they're bringing all these unprofessional contractors that they have contract with? Also, the customer service promised one thing then the authorized people were saying, “Nope, we won’t take care of it.” Now, I’m forced to pay the full price to this contractor which OneGuard brought. They are sending contractors and they are not even taking responsibility for what the contractors break. I’m scared to use OneGuard again. I’m not impressed with OneGuard so I will not be renewing again next year. And when it comes to a claim, I’ve been on the phone for over an hour on hold. It’s ridiculous.
Dear Julie, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation in its entirety to ensure accuracy. Our top priority is customer satisfaction, and we sincerely regret your frustration. The service request for the plumbing system, specifically the washer valve and valve box, was not covered by OneGuard due to pre-existing conditions, and breakdown that was in effect prior to the start of the home service plan. Please note in accordance with the terms of the service agreement, OneGuard requires that covered items are in good, safe working condition upon the start date of the contract. The documentation you provided, indicated the washer valve and valve box were in a state of disrepair prior to the close of escrow.
We have spoken with the service contractor to verify the diagnosis, they confirmed you were aware the items were not covered by OneGuard due to pre-existing conditions, and they presented two options: replace the leaking valve assembly and damaged valve box altogether which was recommended, or only replace the leaking valve. You chose to only replace the leaking valve. In order to access the valve, the technician was required to remove the valve box, and the condition of the box became worse. Therefore, he offered pricing again outside of the warranty to replace the box. You declined the offer and he pieced the box together as best as possible, and placed it back into its original position. The contractor also advised OneGuard that they offered to return to the home on your behalf to replace the valve box at a discounted price. You declined the offer, and the contractor offered a partial refund for the work that was completed as a goodwill gesture, which you accepted.
We have also reviewed the re-key service request that was completed on August 3, 2019, and have no record of negative service interactions with the contractor, only the five star rating and positive comments you provided for the contractor upon completion of the service that was performed.
Thank you again for allowing OneGuard the opportunity to provide you with this additional explanation. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Aug. 13, 2019
When we're submitting a claim, it's very easy. Our things usually break on the weekend, so we don’t get to call them. So we go online. My husband prefers to call, but either method is easy. We've been pretty happy with the work provided by the contractors, except for the refrigerator guy. The refrigerator guy was stupid. Our icemaker would not shut off, so we’d have either running water or running ice falling out of the refrigerator. The refrigerator guy came and he tried to fix it. He came out four times, and he threw his hands up. The next guy came out, replaced the icemaker and we're fine.
For the most part, our experience with OneGuard has been good. But my last experience with them was not good. Our AC downstairs went out in Houston, and the guy came out. He went to the truck, and submitted whatever it was he was supposed to submit to OneGuard. Fortunately, we have two AC units in the house. So, we just went upstairs and slept. The next day, he didn’t call, and the next two days, nothing. It went on for a week and I called and the gentleman that answered the phone call tried to bamboozle me. He tried to tell me that they tried to call us, and OneGuard was supposed to call us because we had an additional cost and we had to approve that. He said that his associate called us at 9:30 that morning. But the tech didn’t even come out until after 10:00. So, it didn’t fit together and he got rude with me and we had to pay $1,600. That wasn’t a happy thing.
Our warranty is over at the end of this month and I'm thinking of changing companies because of that. I tried to explain to the kid that we were upset, and it's hot. It made our upstairs unit work harder, so we needed somebody out here, and he got a little sniffy with me. I told him I was a real estate agent, and he said, “Well, what’s that got to do with anything?” I told him that it's a matter of whether or not I recommend OneGuard to my customers. And he got nice after that.
Dear Diane, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret your frustration with the services provided. Please note there may be situations in which the contract holder will be responsible to pay additional costs for parts or services not covered by this contract, which was required with the installation of the new indoor evaporator to restore cooling to the home. In those situations, OneGuard will work with our contract holder to determine the best course of action to reasonably minimize out-of-pocket costs. Please know we truly value your business, and hope to have the opportunity to restore your faith in OneGuard and the great services we offer. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Aug. 12, 2019
We’ve got four rental properties in addition to our own property. So, I was looking for different warranty companies for these four locations of getting things fixed and not being the one that has to run over and do it. I liked the price of OneGuard as well as what was covered and so, I went with them. Submitting a claim is very simple. I can either call in or go online and submit it directly, which I do most of the time. The website is very easy to use. The contractors have all been great and nice to have. The quality of work has been very good and everyone I’ve dealt with has been extremely professional. I’ve renewed with OneGuard for several years now so, this isn’t a one-time thing.
Dear Christy, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and we love the positive feedback regarding your service interactions with OneGuard representatives, as well as using OneGuard online. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 10, 2019
I purchased a new home and they offered me different companies and said to choose what I was looking for. I thought OneGuard was the right one for me. Submitting claims is excellent. I like the service that was provided to me because they were really fast and they act on the concern that I had. I submitted a claim for the AC that was shaking and wasn't cooling. I did it over the phone and they gave a 24-hour window to expect the contractors. The AC is better since the tech was out but the shaking is still on. I've called OneGuard and requested to have them check that again. So far, my experience has been good.
Dear Glenda, Thank you so much for the 5 star review and incredible testimony regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is your satisfaction, and the positive feedback you provide regarding the responsive and efficient service you have received makes us extremely happy. Thank you also for notifying OneGuard the problem you were still experiencing a problem with the air conditioner, and allowing us the opportunity to further assess the situation. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 9, 2019
I had the pleasure of having Tina ** at OneGuard Home Warranties assist me with a replacement of a dishwasher in my home. Due to illness, I was not able to put together a replacement purchase. With poise, understanding and compassion Tina stepped right in and did all of the research and comparisons to find the perfect replacement for me. I could not have done it myself. She is knowledgeable and truly the nicest consumer representative a company could ask for. Thank you OneGuard for continuing such awesome service - and many thanks again, Tina!
Dear Kathleen, Thank you so much for the 5 star review and such positive testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Tina! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. Please know Tina enjoyed providing you with her personal assistance and your kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 9, 2019
Spoke with a great agent today, Shawn **. He was very friendly and took care of my issues quickly. He was definitely a pleasure to speak with! I love this company. They are all always so kind and efficient!
Dear Margarita, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and Shawn! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Shawn is great, and he appreciated the opportunity to provide you with his personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 7, 2019
Christopher ** was the representative who assist me with setting up a policy. He was very professional & helpful in assisting me. He also worked with Stefanie ** to ensure that I received the best policy for me. I have been very impressed with the kind and professional employees of OneGuard. I did a lot of shopping around and no one can compare to OneGuard! Thank you!!!!
Dear Tiffany, Thank you so much for the 5 star review and such amazing testimony regarding your customer experiences with OneGuard Home Warranties, Christopher, and Stefani! Providing the best coverage by service representatives that are friendly and professional, is exactly what we strive to do, and we always appreciate the opportunity to help. Please know we have shared your review with Christopher and Stefani, and your kind words really made their days! On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 7, 2019
I had a good experience with OneGuard's claims rep and the contractors that they've sent out. But I wish the repairs would happen a little bit sooner after I submitted the claim. The previous technician was sick so they extended it out another three or four days. But overall, my experience with OneGuard was good.
Dear P. of Tx, Thank you so much for the 4 star review and helpful feedback regarding your recent service experience with OneGuard Home Warranties. Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. While we sincerely apologize for the delay in scheduling your service appointment for the dishwasher, we are pleased to hear that sound resolution was provided on your behalf. Please know we are available to assist you 24/7, 365 days a year if you ever need additional assistance with any of your service requests. On behalf of the entire team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 6, 2019
I'm a single woman and I don't have a man around the house to help me in case something breaks or needs replacement. I decided to get a warranty because of issues that might go wrong with the house and I was told that OneGuard was good, so I went with that. When I made a claim, I went online and the website was very user-friendly. The contractor showed up, took care of business and left. They came in pretty quickly at the time they said they would, so that was nice. The garage door was not opening and since then, it’s working. I'm satisfied and it was good, being the first experience that I have with a home warranty. It was painless. I hope not to have another need for them to come over, but I hope, if I have another one, to be as easy to take care of as this one.
Dear Elena, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is always our top priority and we are thrilled to hear that you have found value in the services we offer. We take great pride in providing you with the peace of mind you deserve, and we are honored that you have chosen OneGuard for all you home warranty and home services needs. On behalf of the entire team, thank you again! We sincerely appreciate your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 5, 2019
With OneGuard, the price is good and the service is great. I'd recommend them. Submitting a claim with them has been fine. The reps were able to answer my questions and my interactions with the contractor were done virtually online other than confirming the date and time that they were gonna show up. We let them in the house remotely. They took care of the problem and they locked the house up when they left.
Dear Thomas, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and competitive prices, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 4, 2019
My neighbors were advocating OneGuard on the community app. I have an 11-year old home, and I've just been here for a year. I wanna make sure everything is covered and running well. OneGuard has been very prompt and very thorough when I submit a claim. Then they tell me that the contractor will contact me within two days, but it has always been sooner. When I make a claim over the phone, the rep has been very proficient and concerned about the claim. Their contractors have been very prompt and very proficient. I'm very pleased with OneGuard.
Dear Diana, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties! We continuously strive to provide top of the line service performed by friendly professionals, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving you for years to come. OneGuard Home Warranties
Reviewed Aug. 2, 2019
I called in for a service and spoke to Tricia **. She was very friendly and got my claim submitted. She also didn't try to rush me off the phone like most agents. We had a nice little chat. It nice to speak a person who acts like a person and not a robot! As most seem to do nowadays.
Dear Lisa, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties and Tricia! Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. Please know we have shared your rave review with Tricia and she is grateful for the recognition, and enjoyed having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 2, 2019
I was a Realtor for 10 years as well as being a personal homeowner and I have dealt with so many home warranty companies. I thought other companies were good in the past, but One Guard takes it steps further and is absolutely EXCELLENT. From the ease of starting a new home warranty with them, to how quickly and efficiently claims are handled with zero stress (I have had an AC repair claim and sprinkler repair claim), to their amazing customer service.
I gave a A review for the BBB a week or so ago (my first ever BBB review) because of how much an agent there helped me out one day, and today I received equal help from another lady named Trish **. They go out of their way and exceed expectations making my experience with this company top notch in what otherwise could be such a stressful ordeal. I highly recommend them, you will feel very covered and protected from homeowner stress! I also really like that they offer coverage other companies do not. I love having my sprinklers covered, and my yard maintenance and pest services are now through OneGuard. I am excited to also use the tile and grout cleaning service in the future.
Dear Deseree, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties, Trisha, and our contractors! We continuously strive to provide top of the line service performed by professionals who are friendly and knowledgeable, and we love the positive feedback. We also appreciate your BBB review! Please know we have shared your rave review with Trisha and she appreciated the opportunity to provide you with her personal assistance, and is humbled by your kind words. On behalf of the entire team, welcome to OneGuard! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 1, 2019
My wife and I were going out of town and I needed to add my daughter and son as authorized contacts in case they need to create a service request. I didn't think it would be such an easy process. I worked with a very friendly and professional associate by the name of Trisha **, and it was done quickly. She also asked about contact phone numbers and updated those as well as updating a credit card on file. Knowing now that all our information is correct is nice. Thank you Trisha.
Dear Gary, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your service experience with Trisha! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. We agree! Trisha is friendly, professional, and efficient, and your kind words really made her day. Thank you again! We truly value your loyal business of 10 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 1, 2019
I had a warranty with another company and it was a sad experience. My neighbor told me that he has a home warranty with OneGuard and that it's a good company so, I decided to go to them. Submitting a claim was very easy. I just called customer service and they helped me do my service. They responded right away and told me to just wait for the contractor to show up. The contractor came on Monday and I got a call ahead of time that he was coming. He came to my house and he was extremely great. He was very polite, nice and knew what needed to be done. He was awesome and the best of the best. I had experiences with other home warranties and OneGuard is the best, too.
Dear Alexander, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your amazing service experience with OneGuard Home Warranties and our wonderful service contractors! We are so happy that you found ease in creating a service request and are overjoyed with the opportunity to provide prompt and supportive resolution on your behalf. Your testimony is exactly what we strive to do! Thank you again choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 31, 2019
We had a toilet with a bidet that had an issue with the fill valve. I had paid a plumber to install the bidet on the toilet. OneGuard sent out a plumber who replaced the fill valve and removed the bidet in the process and refused to reinstall it. Plumber said he'd have to charge me $375 to reinstall the bidet. SO THEY CAME, UNDID SOMEBODY ELSE'S WORK AND WANTED TO CHARGE ME TO BRING IT BACK TO THE ORIGINAL CONDITION. Now I have to get another plumber to come out to fix the problem they created. Of course OneGuard says I have to sort it out with the plumber and the plumber claims I have to sort it out with the Warranty company. By the way this was my only claim with them on a $700 policy.
Dear Ajai, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our phone call this morning. Our top priority is customer satisfaction and we sincerely regret your frustration. We have spoken directly with the contractor who advised that removing the bidet was necessary to properly connect the supply line directly to the fill valve, and in accordance with city code. Please know we appreciate your understanding with respect to coverage and code requirements, and sincerely hope this additional explanation helps. Thank you again for your consideration. OneGuard Home Warranties
Reviewed July 31, 2019
Updated on 08/02/2019: I read your response and it’s so far away from not being the truth. My equipment was not filthy. The filters are changed as they are suppose to be. OneGuard is running a scam and paying their contractors not even half of the $69.00 that we pay OneGuard. My contract with you is up in October and guess what? I will not be renewing it. Everyone do the math. I used my warranty three times in almost 5 years. One on my ice maker, one on my dryer and once on the A/C with her it didn’t cover. At almost $900.00 a year x 5 = $4,500. I could had bought a hell of an electric dryer and a new refrigerator and still had money in my bank. SCAMMERS!
Original Review: Beware. Our A/C went out. Called OneGuard for service. They set up Superior HVAC to come out. The guy was here two hours and told us that our Evan coil had a leak, that was all that was wrong. He submitted it to OneGuard and OneGuard took it upon themselves to say they wouldn’t cover it because it was not normal use, they want almost $2500 to repair it. Ridiculous!!! I’ve had them for four years and have used them two times in the past. It’s not worth the almost $900 a year to keep it. Beware. Run. Don’t use OneGuard. They are SNAKES!
Dear Barbara, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand to ensure accuracy. Our top priority is your satisfaction, and we sincerely regret the outcome of your service request for the air conditioning system that was not covered by your service agreement.
Please note in accordance with the terms of the service contract, OneGuard covers for breakdowns that result from normal wear-and-tear conditions, and breakdowns of parts or components caused by lack of manufacturer recommended maintenance are not covered. In your situation, the service contractor that assessed the breakdown advised the indoor filters were impacted with debris, which caused a restriction of air flow within the system and internal buildup of pressure, and subsequent leak in the evaporator coil.
Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Reviewed July 31, 2019
Recently contacted OneGuard to schedule services for my home. I talked to Cindy ** and she was very helpful and informative on what the scope of my warranty entails. She helped schedule my services and provided referrals for areas that are not covered. My experience was very positive.
Dear Chet, Thank you so much for the 5 star review and such amazing testimony regarding your recent service experience with OneGuard Home Warranties and Cindy! We continuously strive to provide top of the line service performed by professionals who are friendly and knowledgeable, and we are absolutely thrilled that this has been your experience. We have also shared your rave review with Cindy and she appreciated the opportunity to provide you with her personal assistance and was humbled by your positive feedback. On behalf of Cindy and the entire team, welcome to OneGuard! We truly value your business and look forward to serving you for years to come. OneGuard Home Warranties
Reviewed July 30, 2019
Ana ** answered several questions I had regarding coverage for my sprinkler system through OneGuard. She gave me the name of the company that would be in touch with me and said she would send me an e-mail giving the work order number, the contractor's name and their phone number which she did. Overall she was very helpful and thanked me for using OneGuard.
Dear Norma, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your service experience with Ana! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. We agree! Ana is very helpful and your kind words really made her day. Thank you again! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 30, 2019
The first year, OneGuard came free with my house when I bought it. Then I decided to just keep it ‘cause you never know if something happens. OneGuard was more convenient 'cause I’m one of those who doesn't like to shop around once I got something. People tell me about other ones where they think it’s cheaper but if it's not broke, don’t fix it.
Filing a claim with OneGuard has been great so far. The two claims reps I've dealt with have been good. They worked with me. I don’t have a debit card so I gave them my routing number and they were able to take the $69 payment out of my bank account. OneGuard tries to get somebody out as quick as possible. This last time with the AC, one of the companies that they contract out said they wouldn’t be here Monday so I called OneGuard back and they got somebody out there the next day which was Saturday. They really helped me out and the contractor was real good. He put a universal fan on my AC just so I could have AC for that day and the next day, he came back and put the one that needed to be on it. I thought that was real nice of him. The AC’s working great. Being here without AC in San Antonio, Texas is a no-no during the summer. The repair helped out a lot. Our first claim was a plumbing leak and the guy was real good too.
Dear Manuel, Thank you so much for the 5 star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties and our service contractor! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind that you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your continued business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 29, 2019
I requested repair of my A/C unit as it was just blowing warm air. OneGuard sent me a nightmare repair company. They never gave me a a diagnosis or estimate. I never approved the work being done. They sent another subcontractor to replace my evaporator coil and finished at 6pm. I did not receive any information from OneGuard. At 7pm the A/C guy texts me saying he's on his way with the police if I don't pay him. I told him I had not even received an estimate or the final invoice. I told him I had not heard from OneGuard, so I didn't know what they would cover or not, so I would call him the next day after talking with OneGuard.
He showed up at my house with the police and demanded payment. I refused for the prior reasons. The A/C, by the way, was still not working and blowing hot air. It's been a month now I've been harassed by the A/C company. I've had to pay another company to come replace what they did because they installed the wrong size evaporator coil. OneGuard has assumed no responsibility in this because they said the evaporator coil was not maintained. That is ridiculous. There is no way to maintain an evaporator coil except to change the air filters as I did methodically.
I called OneGuard and asked them why they didn't let me know they weren't covering the repair. I asked them to send me an email stating it and they would not. I heard from them a month later. TERRIBLE. And I believe unethical on both fronts: First, not covering. Second, not taking responsibility for the nightmare of an A/C company they sent me. I trusted them and they did nothing to correct this situation after they caused it.
Dear Barry, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to conduct another review and clarify your situation firsthand. Your satisfaction is our top priority and we sincerely regret the outcome of your service request for the air conditioning system that was not covered under the contract. Please note in accordance with the terms and conditions of the service agreement, OneGuard covers for mechanical breakdowns that result from normal wear-and-tear conditions.
Upon analyzing the system, the contractor’s professional assessment determined the impacted condenser coils directly contributed to the leak in the evaporator coil, and breakdown of the system. The service contractor reiterated in multiple follow up conversations with OneGuard that you understood the breakdown was not covered, and expressed that you wanted the work completed as quickly as possible. Therefore, they accommodated your schedule, and completed the installation with the expectation of receiving payment upon completion.
Please know it is always our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement, and we appreciate your understanding with respect to coverage. Thank you again for allowing OneGuard the opportunity to provide you with this information. OneGuard Home Warranties
Reviewed July 29, 2019
I was with Allied Home Warranty and when Allied turned it over to OneGuard, I just stayed because I liked Allied. Everyone in customer service with OneGuard has been excellent. They go above and beyond giving information and giving the assistance that I need. As far as the contractors, everyone that I have experience with under OneGuard has been excellent too. I have no complaints against any of them. They come out and do what they are supposed to do. They are very friendly and experienced technicians. There are two technicians that I, since, always get, Pam and Joanne. I love those ladies.
I had another home warranty which was First American Home Warranty. It started out being real good and just like with anything else, once you have been with this company for so long, they start slacking. On the other hand, everything has been consistent with OneGuard which is what I like. When I call in with problems, I don’t get push back. I will recommend OneGuard to anybody and everybody.
Dear Brenda, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and amazing testimony regarding your excellent service experiences with Pam, Joanne, and our service contractors! Our number one priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Pam and Joanne loved the positive feedback, and enjoyed providing you with their personal assistance. Thank you again for choosing OneGuard! We truly value your continued business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 27, 2019
Ana ** is amazing! We have had an incredibly stressful move across country. She was very kind and concerned when I called today. It put my mind at ease in more ways than one. She makes me want to continue with the company for many years to come. Thank you!
Dear Wendy, Thank you so much for the 5 star review and such amazing feedback regarding your service experiences with OneGuard Home Warranties and Ana! Our top priority is to provide a level of service that exceeds expectations, and your testimony and the value you find, is exactly what we strive for at OneGuard. We agree! Ana is amazing, and your kind words really made her day! On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your continued business, and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed July 23, 2019
I’m happy with OneGuard. It was there when we purchased our house, and we just kept it all these years. They always help. The reps are very nice and it’s very easy to file a claim. I just call them then they set something up and send somebody out. If it’s covered, it’s covered. If it’s not, then they’d call me and tell me. The contractors come out in a day to three days maximum and they always keep that timeframe.
Dear Mariam, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties over the last 8 years! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 22, 2019
We wanted to have a warranty because we were purchasing a new home. The Realtor that we had gave us a list of about five warranty companies that were rated well as far as he was concerned. He sent all the information about each company and I read over them all. I decided that I liked the way OneGuard presented things.
So far, everything has been good. I did my claims with them over the phone. But there was one contractor that we used that we had issues with and we were not satisfied with. They told us that there were quite a few things that were wrong and they weren't gonna be covered under the warranty. We kept having the issue and they wanted to do about $3,000 worth of stuff. After we did a little research, we did not felt that was correct. We opted to not even go through the warranty. I wasn’t familiar with home warranties and I wanted to get a second opinion. It turned out that the first contractor was not correct. The guy that gave us the second opinion fixed things for just the minimal amount, which was $50-something or so.
But we had another issue that came up. It was the air conditioning unit and I went through the warranty with it. I told the rep that I did not want to use that same company they gave me earlier and even told her that they might wanna take that company off their preferred providers because they certainly didn’t know what they were doing. She sent another person out and he was very good. My experience has been very positive and productive.
Dear Paula, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Our number one priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Please know we are available 24/7, 365 days a year at 888.896.0014 if you ever need additional assistance with any of your service requests. We are always happy to provide our personal assistance and help with solutions. On behalf of the entire OneGuard team, thank you again! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 20, 2019
I’ve had OneGuard since May and the experience with the claim was fantastic. I liked the timeliness, coordination, feedback and responsiveness. I’ve used a couple of the contractors and they were all excellent. There were no follow-ups made and everything has been completed.
Dear Greg, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 16, 2019
I noticed that our air conditioning did not seem to be cooling enough on very hot days. I called the service company who had recently cleaned our system. They came out on a Thursday morning and told me that there was a burn mark on the circuit board on our air handler. Give that the part was expensive, I told them that I needed to contact the warranty company. Even though I was able to tell OneGuard exactly what was wrong with the unit, complete with photos and a part number, they stated that their own contractor would have to diagnose problem. But the earliest that anyone could come out would be Friday afternoon to diagnose the issue—which means that the repair would have to happen the following week. I simply could not be without air conditioning for that length of time given the medical needs of our family.
I went ahead with our service company for the repair which they completed the same day. I asked OneGuard to reimburse the cost of the part given the circumstances. They claim that our service company stated that a power surge from a storm nearly two weeks prior had caused the failure. Our service company stated that they never said this and that they could not attribute the failure to anything specific. I know that I had working air conditioning and told OneGuard that I had even had a party with working air conditioning between the storm and the AC failing. OneGuard claims that our service company stated the board was burned during a power surge. Our service company clearly stated that they could not tell why the board went bad. I do NOT recommend OneGuard or their affiliate company American Home Shield.
Reviewed July 16, 2019
Very helpful and quick. I like the company and I like their customer service. They are always fast to respond to calls and always correct issues very fast. I would recommend the company to anyone that needs a home warranty.
Dear Robert, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties and Ana! Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we always appreciate the opportunity to help. Please know we have shared your review with Ana, and your kind words really made her day! On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your continued business of 7 years and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 16, 2019
OneGuard is the most responsive home warranty provider that I've had. I call them to submit claims and the interactions have been perfect. Recently, they had the contractor call me within a day and it was great. They were efficient and they did their job.
Dear Warren, Thank you so much for the 5 star review and such incredible testimony regarding your experiences with OneGuard home Warranties! Our number one priority is your satisfaction, and the positive feedback you provide regarding the responsive and efficient service you received, makes us extremely happy. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. Please know we truly value your continued business and we look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 15, 2019
Avondale, AZ 85392. I have been using this service for years and it is only for the central air unit. Every time I call in a service they come out, fix it, it goes out then come back, fix it, it goes out. This is a repeat issue and it is starting to seem like a scam. After 30 days if the unit goes out I have to pay a service charge over again. Just my luck it has been 44 days and my unit has gone out so I had to pay again just like in the past. I was told I could not request a history of the previous work orders even though I am the one that called them in and pay for them over the years that the homeowner has to call in and do that no problem. I am doing a BBB complaint. Warranty should be more than 30 days especially looking at the history of this address that is a problem not happy and I will voice my complaint.
Dear Cissi, Thank you for the feedback and allowing OneGuard the opportunity to review your situation firsthand to ensure accuracy. Your satisfaction is our top priority and we sincerely regret your service experience when placing a recall. Please know we truly value your business, and we would like to arrange for the contractor to return to the home at no additional charge to you. We have attempted to call you to provide our assistance to you, and our offer is still available if you would like for us to arrange the service. Thank you again for your consideration. OneGuard Home Warranties
Reviewed July 13, 2019
Contacted OneGuard about our A/C making a high pitch whining like it was about to go out on Wednesday morning (7/10). Received an email that their technician would reach out to me within 4 hours to set up an appointment. The company they used, “On The Horizon HVAC inc” did not call me until 7:34pm (well past the “4 hours” advertised). We set up an appointment for Friday 7/12 between 1 & 5pm, which I had to adjust my work schedule to accommodate. The tech arrived at 1pm, and tells me that the reason for the noise was due to a dirty air filter, something that was changed prior to my family moving into this house on 6/14.
The tech reports back that the noise was due to “bad maintenance” and then quoted me a new fan motor for $355, saying OneGuard won’t cover because it was still running and just making noise due to “bad maintenance”. Not 4 hours later the entire unit goes out. This is Texas in mid-July with no A/C and three kids under the age of 10 so we have a problem. I called OneGuard back at 10:30pm and spoke to a young man who advised he would request a recall to have Horizon come back today (Saturday 7/13) and would have his authorization team re-review the issue for coverage as they were told the issue “was due to bad maintenance.”
I received a call from Justin with OneGuard about 8:30am on Saturday (today) to ask what the issue was. After relaying the timeline of events, he said it wasn’t covered, however if we had a “home inspection done prior to move in it could be covered under the No Fault clause/coverage,” and asked me to email a copy of our inspection report. He also said he would follow up with Horizon to have them come back out. I didn’t hear from anyone for 2 hours so I called OneGuard back, who confirmed they sent the request to Horizon and said I could reach out directly. I contacted Horizon and asked about a status of my request and was told by the young lady who answered the phone that she would talk to a manager and call me back. I never received that call and at 12:12 called back to sit on hold for 6 minutes before being hung up on. I called again at 12:18 to be hung up on a 2nd time.
The third time I called I got the “manager” who said they cannot get anyone out until Monday now. I will admit to yelling as at this point I’m very upset with the runaround. She placed me on hold to call OneGuard and came back telling me she talked to “Ernesto” and that she can’t get anyone to come out today but if a cancellation shows up she could fit me in. Ernesto with OneGuard then called me to tell me the same thing, which I said was unacceptable since this should have been handled originally yesterday. He kept repeating that “all technicians in my area were booked until Monday” but when asked which other Vendors had he reached out to, just repeated that all technicians are booked. I asked him for the names of the other Vendors other than Horizon that he reached out to and he would not give me any information.
When asked about getting my own vendor for reimbursement was told they will not do that, but I’m welcome to have another vendor cover and to give them a call back to cancel the service request, which as I said I will not be doing, even if I did call another Vendor. I asked to speak to his Supervisor and was told he is the only supervisor on the weekend I could talk to. As a new home owner for less than a month, this has been horrible customer service and I have already relayed to my realtor that we they should not be recommending OneGuard as a warranty company after all of this mess.
Dear Carl, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please be assured we have been actively working on your service request, and our top priority is to ensure positive resolution as quickly as possible. We have confirmed your appointment was scheduled for today, and the condenser fan motor and run capacitor were replaced. Please know we wholeheartedly appreciate your patience and understanding during this process. Thank you again for the opportunity to assist you. OneGuard Home Warranties
Reviewed July 12, 2019
Michelle is the best sales advisor. She sent us reminders about upcoming renewal and also gave us the best deal. Overall, OneGuard Home Warranties has one of the lowest prices in Texas (including co-payment) and we're quite happy with their service.
Dear Harveen, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and Michelle! Your testimony is exactly what we strive to do and we love the positive feedback, and always appreciate the opportunity. Please know Michelle enjoyed speaking with you and providing her personal assistance, and your kind words really made her day. On behalf the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business over the last 6 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 12, 2019
DO NOT CHOOSE THIS WARRANTY!!!! Going on three weeks with a broken AC in the dead of summer and they don’t seem to care. Every time I call the story changes, now they want to charge me $400 to fix something else!? Had to result in staying in hotels and spending $800 for window units because it is unbelievably unbearable inside the house. The customer service here needs to be fired ... they say they’ll call for an update and no one calls. Choose a different warranty... What’s the point in having a warranty if they don’t take care of you and also if you have to pay $400 because they can’t find a part?!
Dear Damian, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our phone call this afternoon. Our top priority is to provide a level of service that exceeds your expectations, and we sincerely regret your frustration and the timeframe involved regarding repairs to the air conditioning system. The required replacement part was on factory back order, and we were ultimately advised the part is no longer available. Therefore, we are in the process of replacing the outdoor condenser unit versus a component of the unit, with an out of pocket cost of $330.00. Please note in accordance with the terms of the OneGuard agreement, there may be situations in which the contract holder will be responsible to pay additional costs for parts or services not covered by this contract. In those cases, OneGuard will work with the contract holder to determine the best course of action to reasonably minimize out-of-pocket costs. We are also actively monitoring your service request to completion, and appreciate your patience during this process. Please know we sincerely hope to gain your trust in OneGuard and the great service we offer our valued homeowners. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this information. OneGuard Home Warranties
Reviewed July 11, 2019
We had a problem with our air conditioning on a Friday afternoon and it was 115 here. My wife talked to a lady at OneGuard who told us she couldn't get anybody out until Monday. But the company that they had suggested texted us and said they would have somebody out between 10:00 and 12:00 on Saturday. There was a little bit of discrepancy there but when the contractor came out, the service was excellent. He was very informative about what he had done and what he had found. He tried to explain it to us best he could so we would understand it. He did a hell of a job and the AC had been running well since.
Dear Robert, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 10, 2019
I made a request to fix the ice maker in my fridge - it didn't make ice. They sent a technician to fix it. It still didn't work. They sent out the tech again to fix it. It still didn't make ice. They told me I had to shut off the fridge for a day. If it didn't still didn't work, that was the extent of what they were willing to do. When I suggested that the contract required them to fix my fridge ice maker so that it made ice, they became rude. I cancelled the service.
Dear Evan, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Your satisfaction is our top priority and we sincerely regret your frustration regarding the ice maker replacement for the kitchen refrigerator. The service technician advised OneGuard that the water line is frozen and has recommended unplugging the refrigerator to allow the line to thaw, and is confident the ice maker would begin producing ice. Please know repairs are guaranteed for 30 days and we are still happy to assist you if you are experiencing a breakdown. Thank you again for your consideration. OneGuard Home Warranties
OneGuard Home Warranties Company Information
- Company Name:
- OneGuard Home Warranties
- Year Founded:
- 1990
- Address:
- 20410 N. 27th Ave - Suite 200
- City:
- Phoenix
- State/Province:
- AZ
- Postal Code:
- 85027
- Country:
- United States
- Website:
- www.oneguardhomewarranty.com