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About OneGuard Home Warranties
OneGuard Home Warranties is the premier home warranty that's currently available in Arizona, Nevada and Texas only. Not only do we cover your home systems and appliances, but we also offer an array of home maintenance services. From carpet cleaning and window washing to sprinkler repairs, you can rest assured that OneGuard Home Warranties will be there to help remove more hassles. Look no further, and contact us today to get a quote.
Pros & Cons
Pros
- Low service call fees
- Advanced services
- Low monthly cost
- Fast response times
Cons
- Cancellation fee (after 30 days)
- Limited availability
Bottom Line
OneGuard is a trusted leader in the home warranty industry known for generous coverage. While availability is limited, if you qualify for coverage, OneGuard offers great plans and services.
OneGuard Home Warranties Reviews
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Our air conditioner has gone out three times since we purchased a home warranty from OneGuard. The first time they told us there was nothing wrong with it. The second time they reworked the wiring. We are now sitting in a hot home, in Texas, once again. Each time this has happened it has taken several days for them to respond to us. Emails go unanswered. The weekend is used as an excuse for the lack of a response. We have spent multiple hours on hold only to never have the call answered. Text messages have been ignored. This company places zero value on the customer experience. I strongly recommend that consumers avoid them at all cost.
Dear John of Boerne, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review the situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners quickly as possible, and we truly apologize for the hold times and frustration. Please be assured we are working closely with the supplier and the contractor to ensure that a mutually-convenient appointment is scheduled to replace your condenser unit as soon as the equipment is available, and we are committed to keeping communication open with you during this process. Please know we are actively monitoring the request through to positive resolution. Thank you again for your patience and understanding, and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties.
Submitting claims is an easy process of me giving OneGuard a call and telling them what's wrong and what I need. The reps have all given me proper information or sent me where I needed to be. They were all perfect. Depending on who it is, I get a phone call within four hours depending on the time I put it in, or first thing next morning when the company opens up. And then from there, it's on to the company on when they send the actual contractor out. We've only had good experiences so far. If anything were to come up, OneGuard handles it quickly.
What a waste of time and money. I used their clean and check air conditioning service. Tech didn’t clean or check. Finally found out I have an air conditioner part needs replaced after tech did a lousy job. I called for one other claim. They denied it, customer service lied and was rude and denied it for a reason that that is a lie. Just suggested I call the guy who came out. Don’t waste your money with these jokers. You're far better off to just save the money for repairs and call Angie's. list.
Dear Gary of Glendale, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. It is our constant endeavor to provide accurate and timely repairs, and we sincerely regret your dissatisfaction. Please be assured OneGuard authorized repairs of the air conditioning system and confirmed the thermal expansion valve was successfully replaced on September 16. We have also reviewed the service request for the exhaust fan. Please note OneGuard covers mechanical breakdowns of systems and appliances that become inoperative from normal wear-and-tear conditions, and coverage was not extended in accordance with the service plan. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide this additional explanation. OneGuard Home Warranties
Submitting claims with OneGuard is absolutely simple and wonderful. The techs are on time, professional and clean up after themselves. And then, anything that was repaired works perfect.
I've had them since they were a different name and they switched over. They’re working and the quality is good. The last contractor that I had was the garage people and they were excellent. For the most part, I have no problems with the contractors. There's a few that I've had that I didn't care for at all and I expressed my opinion on that and requested not to send them to me. It's pretty easy to submit the claim. I call them and I've had an excellent experience with them. All in all, we're good all the way through.
My husband tried to do a claim on the app, but then nobody contacted us, so I ended up having to call in the next day to get a work order put in because apparently, it wasn't done the night before when he submitted online. After being on the phone for almost an hour, they said that they couldn't get anybody out until Monday, and that was on Friday. It wasn't a great experience. We ended up having to have no hot water for the whole weekend.
I'm pretty dissatisfied that we had to wait until Monday, and also with the wait time on the phone. We eventually got it resolved. The contractor that came out looked at our water heater, and he was able to fix the leak. We haven’t had any issues since then. The flat fee for the issue is nice, and it definitely saves money in the long run if you have to have a water heater replaced. Overall, we've had a couple issues with OneGuard but we've been able to resolve them pretty quickly, which has been really nice.
All the reps that I've talked with over the phone have been great. They tell me when to expect a phone call. So far, the contractors have all been fine.
When I go online, sometimes I'm not sure if the request went through or not. So sometimes, I would call. When I called I was on wait for a long time, so I hung up and just hoped that my request went through. If they could just send a confirmation to my email. Usually, I get one the next day. But when you're doing the request, then you're not sure. Because they're supposed to have the guy call you within four hours after the request. Then you're not sure until you hear from the service people about the request. Other than that, I've had good results. OneGuard is fast to get your service to you and the service people are good.
We have a swimming pool and we had one experience where early on, a pump went out. When I called, a young lady told me that it wasn't covered. We fixed it, and then I found out later that it was covered. Now, I submitted the receipt of the pool person that came out and changed the pump to try to get reimbursed, but I haven't heard anything since. If I got reimbursed for my pump, which they should've covered to start with, I'd be very satisfied. I wouldn't recommend one of the plumbing people as well. We had them three times, and they came out, did a two-minute job, and took off. They didn't explain anything. The guy didn't even wanna be there. These two instances were the worst, but the rest of the time, most of the people that showed up did a good job.
I got OneGuard for my Phoenix AZ house during Aug 2016- provided by the seller (Opendoor). Overall satisfied with the service. There were two occasions where the work done was not good - so they sent somebody to fix it within those 30 days. Quality of contractors is good - they are above average. Overall they had approved almost 85% - 90% of my claims. Other services which are add ons are good. Where oneguard really need to improve is as follows:
2. Online system has got problems in terms of password issue - you have to live with their reset password only - thus I don't want to store any payment method due to security issues.
3. Cancellation fees is much higher.
4. Waiting on the phone call is longer.
Essentially they should revamp their IT and customer service department otherwise they are all good.
Dear Ashu of Somerset, Thank you for taking the time to post a review and share honest feedback regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority and we appreciate the opportunity to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again. We look forward to serving you again. OneGuard Home Warranties
We've been loyal customers with OneGuard for years. I would almost venture to say maybe 10 years. I go back with them when they were just based in Phoenix. There was a real estate agent that turned us on to them when we bought a condo in North Phoenix a while back. We're not in that condo anymore, but every time we get a new house, we renew with them immediately. We're now out in Gilbert and this is our fourth house with them.
Submitting claims is easy, but when I'm using my iPad tablet, their online system is not user-friendly to submit a claim, so I usually end up calling them. As a home warranty company though, they've always been very responsive and they're really good about letting me request somebody as well. When I make an appointment for our semiannual AC check with them, I always request the same company and they keep that information on my file. Over the years, I've gotten used to things enough times that there are certain contractors that I ask for. I've also had them red-mark a couple of companies. I don't want them out here again.
They should keep up the good work. They've merged with another company, so we've been a little nervous that the service is gonna start slipping, but OneGuard has been professional, efficient, and timely. The relationship is easy, even when it comes up for annual renewal. Even if it's a light year, it's insurance. We’d still use them for various things, including maintenance stuff. They've been expanding their services beyond just warranty work, which I really commend them on, because we have utilized some of those additional services. I used one a couple months before. We all got locked up in our house, but there were some extra services that I learned of. I thought I could use that and I did.
My real estate agent recommended OneGuard and I researched various companies and decided to go with them. The reps are very helpful and professional, but sometimes, it's very difficult to get them on the phone. There are long wait times. It's easier to do it online and it's a lot quicker as well. Usually, they dispatch the next day in the morning. There have been good contractors and average contractors, but they all maintain professionalism. Also, I had a claim for my air conditioning unit and someone came out and resolved the problem.
I usually call when submitting a claim with OneGuard. If I don't call, I go online and submit the claim. It's always been very easy. Right after I submit the claim, I instantly get a response from OneGuard and when someone can come out to our property and repair what we need to have repaired. Every one of the contractors that came here has been very well. It's the best home warranty company that I have been with. We've been with two companies before OneGuard and we weren't very satisfied. So we decided to go to OneGuard after a family friend recommended them to us.
We have OneGuard and it has been a great company thus far... Today we had an issue with some specific policy areas that were not explained clearly to us by a previous employee. We spoke with Authorization Specialist Niquan ** and she was absolutely amazing! Incredibly knowledgeable, understanding and really went above and beyond to help us. Employees like this are the reason we will stay with OneGuard. Niquan is a HUGE asset to OneGuard and we hope she is recognized for her top shelf customer service skills!!! Thank you so much.
Scottsdale, AZ
Dear Korey of Scottsdale, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experience with OneGuard Home Warranties and Niquan! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important to Niquan to resolve and she appreciated the opportunity to speak with you and offer her personal assistance, and your kind words made her day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties
The customer service provided by Lori ** was awesome. She guided me through every step of the enrollment process and responded timely to all my questions. She explained all aspects of the contract and had it all set up online for me to review and sign up. She helped me understand the differences between One Guard and all the other companies providing warranty programs. She made me feel comfortable choosing One Guard.
Dear James of GIlbert, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with OneGuard Home Warranties and Lori! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Lori loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
OneGuard's customer service is just abysmal. I've now been on hold for over 4 hours total to get a simple a/c repair. They refuse to answer the phone. Here are two screen shots of when I've given up. Fortunately all this wasted time allows me to post these reviews so others don't pay for a policy with them. If you value your time at all, go elsewhere. One over 1hr 15min yesterday and currently one over 1hr 45mins with no answer. It is like this EVERY SINGLE PHONE CALL now. The only reason to have these policies on my rentals is to simplify my life for small repairs. They now make it so difficult that you're better off calling the vendors directly and cancelling the policies.
Further, their vendors cut corners and don't take the time to properly repair the issues. This current a/c repair person says the compressor needs to be replaced. That would be fine except that OneGuard had me pay $1,520 four months ago to replace that same compressor. Yet I can't get anyone on the phone to resolve the issue. Meanwhile my tenant is working from home in 100 degree heat with no a/c nor any repair in sight. It's truly unreal.
Dear Kevin of Portland, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the frustration you experienced regarding your recent service request for the air conditioning system. It is always our constant endeavor to ensure your calls and emails to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Please know we have confirmed that the compressor for the air conditioning system was installed on August 11, and cooling was restored to the home. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
DO NOT CONTRACT WITH ONE GUARD. These people are scammers. NO STARS NEEDS TO BE AN OPTION! They are shady operators, who hire sub-par contractors, and then refuse to honor the contract that they have written. I have been suffering from last 6 month. In January they said my Heat pump compressor is bad and I have to pay $500 to replace compressor. I paid $69 for visit and every month I pay monthly charge of $55. I paid $500 and Technician who was replacing compressor said the replace compressor will not work properly because it is not compatible.
After almost one month and 5 days the system was not cooling, and I was told that I have to Pay $69 which I paid. Technician mentioned that last tech put more refrigerant and that’s why system was tripping. I have balanced the refrigerant and now it will work fine. Again, after two-month systems stopped cooling and I had to pay $69. This time different tech visited and said the system need more refrigerant and I have put some refrigerant and it will work. In three days, AC started tripping again and I placed recall. The Tech never visited and reported that visit was made, and they closed the call. It was over 110 in the house, so we had to move to my son home. We have now purchased new AC by spending $7500.00.
From Last 15 days I have called 5 times and talked to different people to cancel my contract and stop taking monthly fees. They are saying that we have not received report from their contractor, and we can’t cancel the contract. Do not make the same mistake I made and pay OneGuard's fees every month and when you need help, they will not do anything. Don't buy a policy from One Guard, and don't ever let technicians from Horizon come out to your house, either.
Dear Subhash of Glendale, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand to ensure accuracy. Customer satisfaction remains at the forefront of our priorities, and we regret your displeasure regarding the outcome of your past and recent service requests for the air conditioning system. In your situation, a service contractor recently completed a thorough inspection of the system and was unable to identify a mechanical breakdown. Please note in accordance with the terms of the warranty agreement OneGuard will repair or replace when breakdowns affect the mechanical operation of a covered system or appliance. Please know it is always our intent to operate in good faith and according to the terms of the service contract, and we thank you again for your consideration and understanding with respect to coverage. OneGuard Home Warranties
Larry ** from OneGuard Home Warranties was able to get us a great renewal rate. I was actually thinking of not renewing this year due to the price and after working with Larry I changed my mind and renewed. He was very helpful and followed up with emails. We have had One Guard for 8 years and have been very happy with their response and the contractors that they use.
Dear Gaye of Surprise, Thank you so much for the 5 star review and such positive feedback regarding your recent service experience with OneGuard Home Warranties and Larry! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your feedback with Larry, and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued loyalty over the last 9 years and look forward to serving you again. OneGuard Home Warranties
We just renewed our home warranty with One Guard. Fred ** was great to work with on the renewal. He answered our questions and we received a great rate. I would highly recommend this company. We have received excellent service this past year. We needed to have the garage door and our water heater repaired. The repairs were done right away and the service providers were great.
Dear Sonya of Mesa, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties, Fred, and our great service providers! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind that you deserve. Please know Fred enjoyed speaking with you and he loved the positive recognition! On behalf of the entire OneGuard team, thank you again! We truly value your loyal business, and look forward to serving you in the future. OneGuard Home Warranties
I’m a first time homeowner, busy military officer, and a single mother so it was important to me to find a home warranty provider that I could trust. I read reviews and chose One Guard. In mid-April, my hot water heater began leaking so I secured the water and called One Guard. They had a company out the next day. Now 3.5 months later, I am on hold for over an hour for the twentieth time trying to get it resolved why I have not had anything fixed yet. I’m promised every time that a manager will call me but they never do.
This last time, customer service got off the phone so they could handle other calls and claimed management was “busy”. I’ve paid this company over $700 for their services and it is complete fraudulent. All they do is keep you on hold for 40 minutes, have a customer rep tell you they are working on it and that they will contact you but they never do. This company is just a scam and hopes that you will just give up if you have a legitimate claim. Take my advice and do not believe any of the reviews. I could have saved so much time and money by not having a warranty with them and using that $700 to fix the water heater myself!
Dear Stacie of League City, Thank you so much for bringing your situation to our attention, and please accept our sincerest apologies for the frustration you experienced regarding the delays in service and communication on our end. Please know we appreciate your receptiveness to efforts of assistance and have left you a voice message today, seeking to positively resolve this matter on your behalf. Thank you again for your patience and consideration, and we look forward to speaking with you. OneGuard Home Warranties
I've been having OneGuard for a long time and I've had several claims with them. Recently, I did my first claim on the stove and the contractor came out July the 13th. They said it had burnt out. It was wear and tear. They came Monday, took the whole thing and I hadn't had an oven in about 3 weeks. The guy took the whole motherboard and said that he gotta wait for another part to come in. All the people that came out didn't have the part. OneGuard is alright. They just take too long.
Dear Debra of Fort Worth, Thank you for taking the time to post a review and providing feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and we sincerely regret the inconvenience regarding the timeframe to complete the oven repair, due to waiting on the arrival of parts. Please know we have also confirmed the repair has been completed. Thank you again for your consideration and patience. OneGuard Home Warranties
We just contracted with OneGuard and were assisted by Mr. Alexander **. He was friendly, responsive, knowledgeable, and professional. We hope he is representative of the type service we will receive in the future. Looking forward to doing business with a company that provides timely and professional service.
Donald of New Braunfels, Wow! Thank you so much for the 5 star review and remarks regarding your great customer service experience with OneGuard Home Warranties and Alex! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled to hear about your experience. Please know we have also shared your review with Alex and he was humbled by your commendation and appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
You might as well not have a warranty. My daughter has been without air conditioning for almost a month in Texas 100+ degrees. Horrible response. Did not return phone calls. They play the name game between themselves and their subcontractor. Do yourself a favor and find a different warranty company.
Dear Kay of Georgetown, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. It is our constant endeavor to provide accurate and timely repairs with knowledgeable and friendly professionals, and we sincerely regret that you feel you have received anything less than exceptional service. Please be assured we have taken a look into your situation and have confirmed that the service contractor has scheduled an appointment to reassess the system today. Additionally, know that we are actively monitoring your service request, and will continue to follow-up on your behalf to ensure a positive resolution is reached. Thank you again for your patience and consideration, and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
I've canceled my membership with them and gone to another company. Choice was one half the price of OneGuard. But for the most part, they were okay. They were sending out independent contractors and for the most part, it went well. That was why we stayed with them. But when it gets up to $800 or $900 a year and you can get the same thing for 450, it's a no brainer.
Dear David of Houston, Thank you for the 4 star review and testimony regarding your customer service experiences with OneGuard Home Warranties! Please know we pride ourselves on providing the most comprehensive service in the industry for all your home warranty and home services needs, and we are sorry to learn you have switched to Choice. On behalf of the entire OneGuard team, thank you again. We appreciate your past business and hope to have the opportunity to serve you again. OneGuard Home Warranties
Things are a little slower than normal given the whole pandemic. A plumbing company ended up coming out here six times and still never fixed it and there were long intervals in between their visits. That was frustrating. I always had to call either OneGuard or this plumbing company to find out what the status of things was. So more communication and follow-up would have helped out considerably. Other than that, most of our experience has been good. I use their app to submit a claim and it is pretty easy to do.
Dear Jason of Phoenix, On behalf of the entire team, thank you so much for the 4 star rating and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our app! Your satisfaction is always our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for your patience as we worked to complete the water heater repairs, as well as waiting on hold during these extraordinary times. Thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Sometimes, with certain things that OneGuard have replaced, you would think you would get your garage door warranty. But if it's a big item, they don't cover that. It was something on the garage door that was never covered. But maybe they realized that they can't cover everything. Other than that, I usually call OneGuard to submit claims and they're responsive. The contractors respond very quickly and are very helpful. We're happy.
Dear Carol of Helotes, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties over the last 5 years! We constantly strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are happy to know that you have found satisfaction in the services we offer. On behalf of the entire team, thank you for choosing OneGuard for all your home warranty and home service needs! We truly appreciate the opportunity and look forward to serving you again. OneGuard Home Warranties
I was looking for a home warranty place and looked into three companies. OneGuard had extra services that I was interested in. Submitting a claim was very simple. They give you a time window and they contractors are usually pretty good. The company that came called before they came, which was great. I like that you pay the claim when you make it. So there's no money is transferring when the person comes. The only thing I didn't like was that the people that come and do any repairs don't have you sign a paper on what exactly they did. They just say they are done.
Dear Esmeralda of San Antonio, Thank you for taking the time to provide OneGuard Home Warranties with a review and providing such thoughtful testimony regarding your positive customer service experiences. Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we appreciate your feedback regarding the service contractor that did not provide documentation for the completed repairs, and we are available 24/7, 365 days a year to offer assistance and provide documentation. We have also sent a private message through the Consumer Affairs site, advising of the outcome. In addition, the information is available for viewing on your customer portal through www.oneguardhw.com. On behalf of the entire OneGuard team, thank you again. We truly value your business and look forward to serving you again. OneGuard Home Warranties
My AC unit was running constantly and then eventually went out. The first company Oneguard sent was horrible... never showing up for appointments, lying about the unit, etc... I contacted Oneguard and spoke with Leigh G. She listened to what all was going on and was able to get us another company. The second company that came out was amazing.
Dear Amy of Cypress, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties, Leigh, and our service contractor! Customer satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important for Leigh to resolve and she appreciated the recognition and opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 6 years, and look forward to serving you again. OneGuard Home Warranties
Beware!!!! The company customer call center has an average wait time of 45min to an hour. Secondly I opened a work order to get a cooktop vent fixed as every time I turn on the vent it sparks. The company refused to service since the appliance company considered not a normal wear and tear because they found Greece underneath the cooktop switchboard or knob and OneGuard decided not honor this work order. I am not sure why I wasted my money on this company for last 4 years and when the time came to get a major issue resolved I got denied. I have decided never to use any warranty company since they all seems to be easily get away when it comes to get a major repair done. They are completely fraud!!!!
Dear Muhammad of Frisco, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our top priority and to service you as quickly as possible, and we sincerely regret the outcome of your service request for the cooktop. Please note the OneGuard covers breakdowns that result from normal wear-and-tear, and coverage was not extended in accordance with the service plan. Please know we appreciate your consideration and understanding with respect to coverage, and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
After numerous repairs I had a great experience with Alicia ** in authorizations and Kathleen **, VP of Customer service. They both went above and beyond to remedy what was a very frustrating issue. It is nice to have a company you can actually call and speak to a real person! Too many companies force their customers to only electronic communication.
Dear Joshua of Gilbert, Thank you so much for the 4 star review and providing such positive testimony regarding your great customer service with OneGuard Home Warranties, Alicia and Kathleen! Providing timely service with fast and friendly professionals is exactly what we strive to do, and we are very excited to hear about your experience. Please know we have also shared your rave review with Alicia and Kathleen, and they are humbled by your commendation and appreciated the opportunity to provide you with their personal assistance. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
The only problem with OneGuard is that sometimes you call them and you're on hold for a long period of time. It was a long time and I got frustrated. The initial request goes to a call center and then you get in touch with a local person. But the contractors have all been good. They were excellent. Overall, OneGuard is reputable. You just hang on until they answer.
Dear S. of Az, On behalf of the entire team, thank you so much for the 4 star rating and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is always our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Please know we also appreciate your patience when our hold times may be a little longer. Thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Lisa ** with OneGuard was very helpful today when I called to sign up for their Systems Plan. She was very knowledgeable and helped me choose the plan that is best for me. I look forward to using their service when I need it, but I have heard good things about this company.
Dear Beverly of Peoria, Thank you so much for the 5 star review and amazing testimony regarding your recent service experience with OneGuard Home Warranties and Lori! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled that this has been your experience. We have also shared your rave review with Lori and she was humbled by your commendation and really appreciated the opportunity to assist you. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving for years to come. OneGuard Home Warranties
I have subscribed to a OneGuard home warranty for many years and have been completely satisfied. I love the peace of mind that whenever something in the house goes wrong, as things inevitably do, there is always a warm and helpful voice on the telephone to address my problem and refer me promptly to a reliable contractor. I have never had a poor experience when I call. This year in particular I was pleased when Ralph called me to remind me to renew my policy. They have sent me a variety of contractors over the years, and again I have always been very satisfied with them. The contractor’s office have have always called me promptly and set up an appointment without any delay, and their technicians have always been polite, well informed about the problem and efficient in solving it. I could not speak more highly of the whole experience.
Dear Paul of Mckinney, TX, Thank you so much for the 5 star review and thoughtful feedback regarding your service experiences with OneGuard Home Warranties our contractors, and Ralph! We continuously strive to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled that you have found value in the services we offer. Please know we have also shared your review with Ralph and he really appreciated the opportunity to facilitate your contract renewal and provide you with his personal assistance. On behalf of OneGuard and the entire team, thank you again! We truly value your business and continued loyalty over the last 8 years, and humbly look forward to serving you in the future. OneGuard Home Warranties
Have been using them for years. Always great customer service regardless of which department you are dealing with re: sales, service etc. They have multiple plans and options that make coverage a breeze. Highly recommend Fred ** in sales, he is friendly and quite knowledgeable.
Dear Mary of San Jose, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Fred! Providing you with stellar service and ensuring a seamless contract renewal was extremely important to Fred, and he appreciated the opportunity to offer his personal assistance to you. OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your loyal business over the last 17 years! On behalf of Fred and the entire OneGuard team, thank you again and we look forward to serving you for many years to come. OneGuard Home Warranties
I have had One Guard Home Warranty now for 5 years and find the service to be well worth the cost and peace of mind. Each year I renew I have the pleasure of dealing with Ralph ** who makes the renewal seamless.
Dear Jay of Surprise, On behalf of the entire OneGuard team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Ralph! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and offer the peace of mind you deserve. Please know we have shared your review with Ralph and he appreciated the opportunity to provide you with his personal assistance, and he loved the positive feedback. Please know we truly value your loyal business of of 5 years, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
I've been with OneGuard for two years and every year, I was only having problems with my AC. I told them that the people who were sent to me did not evaluate properly. I got at least three or four technicians from different sources come and none of them pinpointed. OneGuard told me that they would not replace a new unit and they were not fixing the problem. I got tired of keeping on calling them and telling them that this was not fixed. I just went ahead and I got a new AC put on. But then when I had a plumbing issue, they replaced my disposable.
OneGuard was very slow in providing service. They don't care whether it is an emergency or not. Every time they send somebody, I feel that somebody is below average then he doesn't come and fix the problem right away. If I went privately and got somebody, that somebody would give me an assessment right away because they want the business and so they'll give a solution right away. If I'm not happy, I can go to somebody else. Whereas with OneGuard, I did not have the option to go to somebody else if I was dissatisfied with the person they actually sent. If I got any work done on my own, then OneGuard wouldn't take responsibility anymore for that.
I'm seriously thinking of discontinuing but then they already charged my installment for this month so I will discontinue the coming month. Now, my dishwasher has gone bad and I called them yesterday. The lady called me and said that she might not be able to send anybody until Wednesday. But then last evening, she called and said that somebody could come this afternoon to look at the dishwasher. If it is spoiled then I hope they will replace it.
Dear Sharma of Irving, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. We truly value your business and sincerely regret the frustration. The first contractor that assessed the unit advised OneGuard no mechanical breakdowns were present with the air conditioning system, and no HVAC components in need of repair. However, he did note the condensate pan was leaking, which is not a covered item under the OneGuard service plan. Thank you again your consideration and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
My toilet needed to be replaced, Niquan ** from OneGuard worked with me and the service provider to resolve the service request. As a customer, I am fully satisfied and recommend everyone to consider OneGuard when shopping for a home warranty.
Dear Margie of Brookshire, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Niquan! Our number one priority is your satisfaction, from the first call for service to the completed repair, and we always appreciate the opportunity and love the positive feedback. Please know Niquan enjoyed providing you with her personal assistance and your thoughtful review really made her day. Thank you again for entrusting OneGuard with all your home warranty and home services needs. We truly value your business and recommendation, and look forward to serving you again in the future. OneGuard Home Warranties
Faith ** was a great help to me when I was learning about the options available to me for replacing my air conditioner using my OneGuard Warranty. Faith caught an error in processing and went out of her way to correct it on the spot, so that there would be no delays. Faith was very knowledgeable, kind, and offered me a great customer experience!
Dear Lori of Glendale,Thank you so much for the 5 star review and providing such thoughtful comments regarding your customer service experiences with OneGuard Home Warranties and Faith! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Your situation was extremely important to Faith and your testimony is exactly what we strive to do. Please know we have also shared your rave review with Faith and she loved the positive feedback, and having the opportunity to provide you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 12 years, and look forward to serving you again in the future. OneGuard Home Warranties
One Guard quickly arranged an air conditioner repair for us when ours stopped working Thursday afternoon, 6/11/20. My confirmation number is 1929121. The company contact was Pro Solutions Air Conditioning. They did reach out on Friday morning to schedule service. The guy told me they could be here on Monday, 6/15/20. I told him I couldn't wait that long, I have two dogs to think about as well as my wife. Plus, today will be 110 degrees, and the rest of the weekend too. So he said he could come tomorrow if I paid him $89.00. I told him to forget it.
I called back to One Guard and got your customer service rep, "LILA." She was a breath of fresh air. She was very sympathetic toward my problem and volunteered to try and contact another service that could help. She came back on the line and had lined up Universal Air Conditioning (very competent and would use anytime). Long story short-they were here in a half hour and fixed the problem. I just want to say that LILA is a credit to your organization. She is not averse to going the extra mile for your customers. I want to let management know how well she performed in this emergency. Many thanks, LILA. Paul **
Dear Paul of Peoria, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experience with OneGuard Home Warranties and Lila! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have shared your review with Lila and she was humbled by your kind words and really honored by the opportunity to advocate on your behalf and secure a sooner service appointment for your air conditioning system. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Have a AC cooling issue. Oneguard sent a company called Speedy Electric & AC, they came here, didn't check anything but want to sell us a 300$ coil cleaning service. They didn't check refrigerant, didn't check pressure. They asked us to do their 300$ cleaning service before they can do any further diagnose. I called another contractor, they came here and told us that the refrigerant level is really low. So he help recharge like a few pounds of Freon and AC started to cooling again! But he said there might be some leak that need to repaired.
I called Speedy, they said they need to clean coil first??!! My AC is cooling and up to standard now, so it's not about clean the coil right? They still need to clean the coil before diagnose any further?? And they even threatened me this time, they said "ok, we can come back, but we will take pictures of your coil and send it to oneguard and let them deny your ac service"??!! Check on their phone recording see if it was what they said? So Oneguard is working with this kind of company to bully their customer??
I called Oneguard to see if they can send another company, but they said ok, but it'll be a different service request and pay another service fee. What? I called back within 30 days! They said, yes! But since you called your own contractor, according to their polic, they need to charge another service fee. I called my own contractor and paid the refrigerant by myself. Just want to solve the problem faster, later when I was informed there could be a more serious leaking problem I called back to let them fix it.
Now you said because I helped a little bit, my current service request is voided and I need to pay again??!! I asked them to show me the policy, they just sent me a whole service contract, I read through all of them. I don't see anywhere saying that I can't use my own contractor at my own cost, otherwise it will void your service request... What a scam!!??
I want to see where in the policy state that using my own contractor to save me trouble and save you money will void my service request! If not, why your agent made up such a policy to scam your customer?! I need a different contractor to get my ac refrigerant leaking fixed!! without paying 300$ coil clean scam fee... If coil has to be cleaned before repair, please show me the exactly part in your service policy!! and the guidance or statement from my AC manufacture of the year and model of my AC. Show me their recommended coil cleaning frequency, cleaning method and standard.
Dear Tianyi of Brea, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is always our top priority and we sincerely regret the outcome of your service request. Please note contract holders are responsible for normal maintenance of covered equipment according to manufacturer required maintenance guidelines. OneGuard does not cover breakdowns that occur as a result of lack thereof, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide this additional explanation. OneGuard Home Warranties
We've had OneGuard since we first moved here in 2016 and their service has been good and it's been prompt. They've also been good about getting us service people and we've been happy with most of them, except the ones for the garage door repair. It was hard for us to decide who to call because of not knowing anybody in the valley. We felt comfortable having them use their experience to send people and they've been good. We usually submit our claims on the phone because I'm not a real tech-savvy person. Sometimes, we've had to wait on hold for a few minutes. If you need air conditioning, for the seasonal checkup, there's always a lot of people wanting to do that at the same time. But that's been the only problem.
Dear Deanna of Gilbert, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Please know we are available to personally assist you 24/7, 365 days a year, if you ever need additional help with any of your service requests. The pre-season tune-ups are also very popular and we appreciate your patience when setting up a request for the service. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your loyal business since 2016, and look forward to serving you again in the future. OneGuard Home Warranties
I would like to extend a very sincere thank you to a One Guard Home Warranty employee, Evonny **, for helping me with a problem regarding charges on a service call. I was upset enough to change home warranty companies and to write a bad review, but Evonny prevented me from doing that by providing a solution. Evonny is truly an asset to the One Guard Company. I have been with One Guard more than 10 years, and thanks to her helpful manner, her skills, and her pleasant, friendly handling of the situation, I will stay with them.
Dear Ed of Sun City West, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experience with OneGuard Home Warranties and Evonny! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important to Evonny, and she appreciated the opportunity to offer her personal assistance and address your concerns. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 14 years, and look forward to serving you again in the future. OneGuard Home Warranties
We've been with One Guard for four years now and our claims with them have been very simple. They've gone without a hitch and the contractors that they've sent have been excellent.
Dear P. of Az, Thank you so much for the 5 star review and providing such incredible testimony regarding your customer service experiences with OneGuard Home Warranties and our excellent service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we love the positive feedback. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business over the years, and look forward to serving you again in the future. OneGuard Home Warranties
Everybody at OneGuard has been very timely and knowledgeable. Their claim process is fast. I've been with a number of companies over the many years I've owned homes, and so far, this has been the best.
Dear Cindy of Glendale, Thank you so much for the 5 star review and providing such incredible testimony regarding your timely and knowledgeable customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
When we turned on our air conditioner, it wasn’t working even though we’ve had it serviced twice a year. It was gonna be 100 that day. So thank goodness we had just bought OneGuard home warranty recently. We didn’t buy a warranty years ago because we’ve replaced everything in our home on our own but my sister-in-law told us that OneGuard Home Warranties is fabulous. She told us that every time they needed something, they were there and they replaced it. So we went with them and we will never ever be without a warranty again because when we called them, they came out immediately the next day. It was on a weekend and they sent somebody out on Monday and we had the part in and installed by Thursday. They were amazing.
The only thing that was lacking would be when the serviceman came, he didn’t have a card with him. He just came to the screen door and my husband said that he must be with the repair company. He said, “Yes, I am.” He didn’t have a shirt or a card that identified him. But we really liked the man. My husband said he was a friendly man. He knew exactly what he was doing. The motor had gone out in our AC and they replaced it. He was done in about an hour and he was gone. It was a wonderful transaction.
I talked to Joanne in regard to buying the policy and she was fabulous. She was so clear with what they would cover, what they would do, and how much the premium would be for what we decided we wanted to cover. We would tell the whole world if we could. We’ll never go without a home warranty and OneGuard’s the best. We’re so grateful that we have got them on our radar and they were very easy to work with.
Dear Patricia of Sun City West, Thank you so much for the 5 star review and remarks regarding your outstanding service experiences with OneGuard Home Warranties, our service contractors and Joanne! Our top priority is your satisfaction, and your testimony is everything we strive for as your home warranty provider. We agree! Joanne is an asset to OneGuard and the epitome of customer service, and she really appreciated the opportunity to provide you with her personal assistance. On behalf of the entire team, thank you again for such thoughtful feedback! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties
I used to believe this was a decent home warranty company, but it is apparent it is like many other shady warranty companies. I have referred many clients here, but after my own experience, I will never refer another person for the rest of my life. Highly disorganized, rude people, and lack service providers. Waiting 1 week for an HVAC tech in 100+ weather is not ok. Providing no alternatives in such high temps is not ok. Refusing to refund my money is unacceptable. Now I see you are owned by American Home Shield- the absolute worst warranty company in the business... This answers all my questions.
Dear Trilese of New River, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please know our top priority is to service you as quickly as possible, and we sincerely regret that our efforts of assistance were not successful. Please be assured we have honored your request and cancelled the service plan per the terms of the contract and have issued a refund. Thank you again for your consideration. OneGuard Home Warranties
OneGuard has been very pleasant. We had our AC checked because it's all outside. There's another thing that my wife wanted fixed in the house. It had to do with the tub but we decided to postpone that until this coronavirus thing is over. Once we have a claim, then we would know better.
Dear Lenin or Mesa, Thank you so much for the 4 star review regarding your service experience with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we are available 24/7, 365 days a year at 888.896.0014, to offer our personal assistance with any of your service requests. Thank you again! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties
I purchased a home last year and it was recommended to me to purchase a home warranty. That was a very good idea, as we struggled with an older air conditioner system most of last summer. OneGuard was very helpful and fulfilled their promise to keep our system working. We called them many times last year and after some initial struggles were very well taken care of. I have been in my home a year now and I just renewed my warranty with Fred ** from OneGuard. Fred was very helpful with my renewal and assisted me with information that I frankly forgot to ask about. I am looking forward to this summer, as I know OneGuard will be by my side with any issues that I have, allowing me to rest easy! Thank you OneGuard!
Dear Bryan of Tolleson, thank you so much for the 5 star rating and testimony regarding your customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we appreciate the opportunity to work diligently on your behalf to provide the peace of mind you deserve. We agree! Fred is quick, polite and thorough, and he enjoyed talking with you and offering his personal assistance! One behalf of the entire OneGuard team, thank you again! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
We had an AC check. The contractor that OneGuard sent came and he was very thorough. He came out one day prior to the appointment just because of the virus issue. So, the only thing, he didn't call me in advance that he was gonna be in earlier, ‘cause I would've gone somewhere else. But other than that, he was quick. The reps of OneGuard were also very polite and nice.
Dear C. of Tx, Thank you so much for the 5-star review and humble remarks regarding your recent service experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to provide you with quality service and the peace of mind you deserve. On behalf of the entire OneGuard team, thank you for entrusting OneGuard! We truly appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties.
We were in our old house for 20 years and we never had a home warranty. It was five years ago when we bought our current house and our Realtor recommended OneGuard. It made a lot of sense. Submitting a claim is always excellent. I do it on the phone and they're always quick and responsive. Contractors respond usually right after OneGuard contacts us. However, we had our hot water heater go out and we found out that the new one couldn't be put in because our old house wasn't installed according to code. We had to spend out of pocket in addition to getting the hot water heater replaced. But that's just the way it is so I guess that's not a fair complaint. It was just bad timing.
Dear Chris of Mesa, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! We constantly strive to provide best-in-class service, and we are pleased that you have found value in the services you have received. We also appreciate your understanding regarding coverage, and we are honored that you have chosen OneGuard for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you again soon. OneGuard Home Warranties
I've been with OneGuard for years. They have me down as a realtor and the time my wife and I were selling real estate, we would promote OneGuard because we thought it was the best programs and the best people to deal with. I heard about them from a salesperson. He used to come around and give meetings years ago. I go on the internet, file a claim and they send somebody out. I'm very happy with the people they send. There was one that I wasn't real happy with. I let them know about it and they changed it. I just had a hot water tank replaced and they called me immediately and said it's gonna be this amount of dollars. I said, "Okay, I'll do it." You gotta pay for upgrades.
Dear Richard of McKinney, On behalf of the entire team, thank you so much for the 5 star rating regarding your customer service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for your honest feedback and entrusting OneGuard! We truly value your business and referrals and look forward to serving you in the future. OneGuard Home Warranties.
The majority of contractors have been really good. I wasn't 100% satisfied with the carpet cleaning guy but I never said anything because he was actually very presentable. He was professional, very nice and courteous. I wanted him to keep his business. I just wasn't satisfied with how the carpets were left at the end. Plus everything was an extra fee. I understood there was a certain limit but the cost went from $65 to $500, just to do anything additional that I needed. The cost was obviously way more. If I went somewhere else, I would pay that for the whole house. So that was the one thing that made me upset a little bit. But still, I paid not the whole thing but for a little bit more. The guy also steamed our floors and those were great. We recently got compliments on them. It was just the carpets I wasn't too happy about.
Other than that company, everybody else came to do what we contracted them for and they've been really good. Everybody was professional and really quick in responding, except for this microwave situation. I'm not sure if it's because of COVID but right now, everything is a mess. I got the call to schedule the appointment right away and the contractor came out on the day and time that they said. Then the technician did his thing right away. That part was smooth. Right now, I'm waiting on OneGuard so that's the one thing that's being delayed. Otherwise, my experience with OneGuard has been good so far.
Dear Laiza of Queen Creek, Thank you so much for taking the time to write a 5 star review regarding your customer service experiences with OneGuard and our service contractors! We consistently strive to provide best-in-class service with helpful and dependable professionals and we are delighted that you have found value in your warranty experience. Conversely, we appreciate your helpful feedback and apologize for any delays you may have experienced leading up to the replacement of the built-in microwave. Please know we have ordered the replacement microwave and it is expected to arrive to your home this week for installation. In addition, we encourage you to contact OneGuard should you have questions or concerns. We are available 24/7, 365 days a year to offer our personal assistance and we are always happy to do what we can to help in the moment to ensure your satisfaction. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
I’ve been trying to schedule an AC tune-up through OneGuard and they've assigned a vendor to it. But the vendor has been really sluggish in contacting us. Rather than having me call OneGuard and telling them that nobody has called me, they should proactively follow up with vendors who haven't followed up with the customers so I don’t have to worry about it. Other than that, OneGuard has been good so far. Everything that we’ve called them out for has come out all right.
Dear Scott of Argyle, On behalf of the entire team, thank you so much for the 4 star rating and testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for providing important feedback regarding your service request for the air conditioning system tune-up. Our contractors strive to efficiently prioritize each service call, and we sincerely apologize for the delay in communication you experienced regarding scheduling. We are happy to confirm that the tune-up was completed on April 16, 2020, and thank you again for entrusting OneGuard! We truly value your business, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
My OneGuard policy was purchased for me when I bought the place. I closed in January. So far, my experience with them has been terrible. They had an offer for a pre-season air conditioning check-up for $69, which I paid. An air conditioning man came out. He sat here forever and recommended $1,200 worth of repairs and wanted an additional $69 for another visit. At the time, I just agreed to it. OneGuard called me and got my credit card number for the additional $69.
But as I thought about it, I didn't wanna start repairing this air conditioner with the summer coming on. I asked for a price for just a new air conditioner. That was done and I was left a written estimate. OneGuard was gonna pay for some of the repairs and I had already paid for the repair visit. But I was also gonna be charged some money for the repair. At that point, the tech left me a quote for a new system and it was 7,000 something dollars. He told me that I could get the $450 off from OneGuard.
I started talking to my neighbors and they all have similar systems and houses to mine. They told me that estimate was really high so I called some other companies and I got a referral. I checked the references and they gave me a name-brand. It was for a lot less at $5,600. In the meantime, I paid in advance for the repair visit and I called OneGuard twice. I said, “I was told I would get credit for buying a new system so that you all didn’t have to pay any repair.” The girl said she would look into it and said they could probably only give me $300 for the new system.
She said she would refund me the $69 and give me a credit for the new system. She would mail me a check but she would call me back that day and let me know. But she never called. I waited a week. I called back and I asked for her. The lady who answered said that they would give the girl a note to call me. That was on a Friday and I still haven’t heard anything. I’m very disappointed. Maybe I’ll have to call them again and I’ll have to tell them my whole story. I’ll have to ask them for a refund again and tell them to start over again because the person won’t call me back. It’s on my list today to try to contact them one more time and try to find someone in a supervisory position that I could email and maybe get a response from. I’m very unimpressed with OneGuard.
Also, when I first moved here, I had a couple of things like a lot of electrical outlets that didn’t work. I tried to chat, telephone call, and web email this company. The OneGuard website would crash before the email ever went through. This was when I moved out here in February. This was not because of the coronavirus. Their chat was not working and it disconnected me. They never answered the phone too.
It’s the middle of April now and I’m still messing with this company. I could have made two phone calls and had all this taken care of in February when I moved here. They were very difficult to get ahold of. What they would do is they would answer the phone with a recording then after a while, the music would end and it would say to press 0 to continue. But any time you press any number, it just disconnects you. You are never able to transfer. I did get a response when I finally called for an electrician. For the last two or three weeks, they’ve been answering their phone. But I would give this company an F so far. The seller of this house paid $800 for a yearly home warranty and it’s a rip-off as. What’s the use of a warranty if I still have to pay every time something has to be looked at? Every time anyone comes, it was $69.
Dear Claudia of Sun Lakes, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also updating your review to reflect the outcome of your service request. Our top priority is always customer satisfaction, and we wholeheartedly apologize for the frustration you experienced and time involved during the service interaction for the air conditioning system. We believe we have rectified the situation and are happy that you agree sound resolution was provided on your behalf. Please know we appreciate your patience and understanding throughout this process, and sincerely hope to gain your trust in OneGuard and the great service we offer our valued homeowners. Thank you again for your consideration. OneGuard Home Warranties
I was referred to four home warranty companies that offered similar services and I reviewed their kind of informational pamphlets. I liked the comprehensiveness of the policy offered by OneGuard. Overall, my experience with them has been pleasant, convenient, and simple. Submitting a claim has been excellent. There is good customer service, prompt responses in scheduling, and flexibility with respect to amendment as well. The contractors have been excellent too.
Dear Jessica of Phoenix, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home service needs. On behalf of the entire OneGuard team, thank you again for the great feedback! We truly value your business, and look forward to serving you again soon. OneGuard Home Warranties
Everything has been going good with OneGuard, so far. The last claim I had a couple of weeks ago was for an electrical plug and everything went fine. I didn’t know what was going on with the plug itself and the technician told me that I had too much plugged into it. So he just reset it and it was working, but I needed another plug out there in the garage to run some other things. So the technician ended up putting me another plug out there with a higher voltage. He told me that the extra plug wouldn’t be covered, so I had to pay him out-of-pocket plus the deductible that I paid for the service.
I had a couple of other claims as well. I had my heat and air and the guys had to come out several times because it wasn’t working right. Every time they came out, they thought they fixed the problem and what it was the thermostat all along. But everything is working good with that. I've been pretty pleased with OneGuard versus the other warranties that I've tried. I will renew with them.
When we bought our house, we did some research on the different home warranty companies and we liked OneGuard the best. We used them maybe four or five times over the last couple of years and it had always been great. We’ve been very happy so far. One claim we had was for our hot water heater. This one went really smoothly. OneGuard had somebody out pretty quickly and they switched it out. The tech was super nice and he went a little out of his way to help us because we had to wait for some construction to get done on our platform. We called the company back a little bit later on to get him to come back out and do our garbage disposal on our own because we really liked him.
Dear Jessica of Phoenix, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service with professionals that are helpful and dependable, and we are thrilled to have reached such a positive resolution for your water heater and garbage disposal. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you for many years to come. OneGuard Home Warranties
During the past six months my freezer and clothes dryer each needed repair. OneGuard guided me through the process effortlessly. I was reimbursed promptly. OneGuard member support is the best. Faith ** is courteous, professional, and knowledgeable in her assistance. OneGuard and Faith Blankenship set the benchmark standard at the highest level, and if all other companies would follow their example consumers would be in consumer heaven. Keep the Faith!!!!
Dear Alex of Palestine, Thank you so much for the 5-star review and such positive testimony regarding your excellent customer service experience with OneGuard Home Warranties and Faith! We agree! Faith is diligent and exceptional in her role, and it was her distinct pleasure to personally assist you. Making it easy to request service, and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and recommendations, and look forward to serving you again soon. OneGuard Home Warranties
We’ve had a warranty in every home that we’ve lived in as a safeguard in case of an emergency breakdown. And when we bought one of our homes, OneGuard was provided for us along with the sale. They have given excellent service, have been very responsive and the price has been fair, which were why we stuck with them throughout the years. To submit claims, we call OneGuard and they give us a company that will be calling us within four hours. They also send us an email confirming that and everything follows through. The contractors they've dispatched have been very professional and know what they’re doing. We’re very happy with OneGuard.
Dear Marilynn of Peoria, Thank you so much for the 5-star review and such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and our contractors over the last 15 years! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are honored that you have chosen OneGuard for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and recommendations, and look forward to serving you again soon. OneGuard Home Warranties
I live in an older house and I figured there would be some repair that needed to be done so I had a warranty the first year after I bought the house from the previous owner, but from a different company. I liked the concept that there is someone I can contact that buffers some of the cost of repairs, but I didn’t like the company I had. I had them for a couple of months, and then I was like, “Yeah, it’s over.” And then, it was either a neighbor told me about OneGuard or I looked it up online and it had good reviews.
I try to use OneGuard's app but I usually have problems with it. And every time I did, I called and they would say, “Yeah, it’s down right now.” So, it’s disappointing because the app is very convenient and I can upload photos. Otherwise, I just have to call in. I’m usually with the contractors actively while they’re here. I help explain what’s going on and show where stuff is. I’ve had good experiences.
I could usually find higher quality work if I source it myself, but it would have been more expensive. It’s more of a budget play than it is a quality play with most of the contractors that I get through a home warranty. I’m very happy with the home warranty company and the payouts, but for big repairs, I usually end up taking the payout and going through a contractor myself. But other than that, OneGuard has done a great job. They do everything they can. Given the business model, it’s right for them to try to find low-cost contractors because they can’t just pay out for nothing. I’m very happy I have them. I’ve had them for two years now and given my experience, I’ll continue with them moving forward.
Dear Yaniv of Houston, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and offer the peace of mind you deserve. Please know we appreciate your feedback regarding our contractors and the OneGuard portal. We constantly strive for quality and convenient service interactions and we are vigilant in improving upon our online application and contractor base. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
OneGuard hasn't done all the things that I've expected, but my experience with them when I would submit a claim had been very good. I would do it on the phone and they'd arrange when the contractors would come out. Then OneGuard would give me the tech's number and the people would call me or I'd call them. I had a really good experience the last time and that was with my garage door opener. I had to buy a new garage door opener, but they gave me a good price on it. But the quality of the work done on the irrigation was not exactly what I anticipated and OneGuard would only cover so much, so I don’t really know if they totally fixed it, but we'll find out down the road here.
Dear Lynda of Goodyear, On behalf of the entire team, thank you so much for the positive review and testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for allowing us the opportunity to review the service request for the sprinkler system. We have confirmed with the contractor that no leaks were identified upon the most recent inspection of the system. However, the contractor recommended performing a leak detection to confirm no internal leaks are present within the irrigation system or water feature; leak detection is not covered by the service plan. We are also available 24/7, 365 days a year, at 888.896.0014, to offer our personal assistance with any of your service requests. Thank you again! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties
With OneGuard, it's easy to get things fixed and a lot cheaper than buying things new. When I just had someone come out to service my AC and my heating unit, the tech who came was great. We've also had OneGuard do several things and we've always been pleased.
Dear Rhonda of Sun City West, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our fantastic contractors! Your satisfaction is our top priority and we always appreciate the opportunity to provide you with quality, convenient service, and we absolutely love your feedback. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and look forward to providing you with more positive experiences again soon. OneGuard Home Warranties
My washer went out and I called to submit a claim. Their representative and the technician they sent out was good. The washer wasn’t repaired the same day. The repair was gonna be too much so they decided to replace it. That took less than a week, so it wasn't that bad. We’ve had OneGuard for at least 10 years and we’re pretty happy with their service.
Dear Eva of Avondale, Thank you so much for the 5 star review and such positive feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and the timeliness and great value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly appreciate your loyal business of 10 years and look forward to serving you again soon. OneGuard Home Warranties
My overall experience with OneGuard has been good. My recent claim was for our garage door and it was fine. The turnaround time is always a little bit longer than we’d like. It’s slightly a little bit inconvenient. We had to wait three days for the service tech to come out. And then once they came out, we still had to wait another five days for the parts to be ordered and arrive. There’s room for improvement there, but the professionalism and ability of the technician were good. The monthly cost of the warranty is reasonable and I like the convenience of knowing that we have a go-to if there’s something that comes up. We’ve been happy with OneGuard.
Dear Yvonne of San Antonio, Thank you so much for the 5 star review and such positive feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is always to provide prompt and reliable service that exceeds your expectations, and the dependability you find in OneGuard is everything we strive for as your home warranty provider. OneGuard takes your feedback into consideration as it plays a vital role in our efforts of quality assurance and provides insight on how we can improve our processes to better serve our homeowners. Please note when repairing a covered item, if parts are not readily or locally available, you may experience a delay. We try to prevent this from affecting your repair but make you aware beforehand just in case. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again soon. OneGuard Home Warranties
Scheduled request for repair to “kitchen refrigerator with ice maker” on 2/24. They fixed it on 3/4 (why did it take 9 days to fix a refrigerator in the first place, that is entirely too much time for something that you need daily). I asked why the ice maker and water dispenser wasn’t working anymore, as it was working just fine previously, and the gentleman stated “give it about 48 hrs to kick back on”. I gave it 5 days and it still didn’t work.
So I called to tell them and they said I have to pay another $69 service fee for them to come take a look at my refrigerator again. I said why when I asked them to fix my fridge and he left it broken and he said because I didn’t specify the ice maker. I said, "Why would I specify that when it worked JUST FINE before they came to look at my fridge". He said “it seems we are at a bypass. Do you want to schedule another service for $69 or not?” This is extremely irritating because you are basically saying if you want this component of your fridge fixed that was working just fine before we looked at it, you have to pay us again, rather than taking responsibility for problems they caused or failed to address....
Dear Zoya of Mckinney, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our calls and efforts of assistance. Please know we truly value your business and sincerely regret any frustration you have experienced in the matter of your kitchen refrigerator repair. We have since sent the contractor out to correct the issue with the ice-maker and water dispenser, and are monitoring the claim closely to ensure timely completion. Thank you again for your consideration and the opportunity to achieve swift resolution on your behalf. OneGuard Home Warranties
OneGuard is locally-owned and operated. Because of their operations being local, they understand that when we have a 115-degree heat, somebody can’t get an air conditioner fixed four days out. They have to get it done now. Submitting a claim is easy. As soon as I do the request, I get an email saying that I’ll be contacted within four business hours. But because I have the email and the contact information, I just contact them myself so I can go to the front of the line. I don’t wanna wait four hours. There’s never been an issue. I call, and then the contractors take over from there and tell me when they’re coming out. The contractors have been fine. I haven’t had any issues with any of them. They come out and they’ve all done a good job. I’ve had OneGuard for my property since 2009 and my experience has been exceptional.
Dear Cynthia of Peoria, AZ., On behalf of the entire team, thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties over the last 10 years! Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you again in the future. OneGuard Home Warranties
We turned on our Air Conditioning Thermostat, but felt no inside cooling. We checked our Air Conditioning Compressor outside and found the Compressor not working. We called OneGuard Home Warranties for help. The OneGuard Customer Care Specialist, Iman **, listened to our problems. An excellent problem solver, Ms. ** helped us connect with dependable and honest home repair companies. Thank You for excellent customer care services. Frank and Marcia Jane.
Dear Frank of Gilbert, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Iman! We constantly strive to provide best-in-class service with professionals that are helpful and dependable and we are thrilled to know that this has been your experience. We agree! Iman is a great listener and exceptional in her role, and she really appreciated the opportunity to provide you with her personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your continued business of 15 years and look forward to serving you for many years to come. OneGuard Home Warranties
I've been with OneGuard Home for two and a half years now. It’s a second house, so it’s just nice to have the security of an insurance plan on appliances. My recent claim was for a hot water heater that wasn’t going on. The contractors were fine. They got it up and running. I was happy with the service. I’ve not had a problem with any of the contractors that they’ve sent. However, if there had been an issue at all, it’s that I had to wait a day and a half to get the service because it happened on a weekend.
Dear Sam of Scottsdale, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! We constantly strive for best-in-class service performed by helpful and dependable professionals and we are always happy to do what we can in the moment to ensure accurate repairs are completed in a timely manner. We are thrilled that you have found peace of mind in the warranty process, and grateful for the opportunity to assist you with all your home warranty and home services needs! On behalf of the entire team, thank you again! We truly value your loyal business and look forward to providing you with more positive experiences again soon. OneGuard Home Warranties
The first year when we purchased the house, we paid for the service, and then after that, we've been paying for it ever since. We didn’t use them the first year, and then we had to use them because the hot water went out. That’s when we finally called upon them, which was about a year ago. I could either submit claims online or call and it was easy doing both. The board in our garage door went out. So, they helped us with that. Also, our hot water heater went out. Those are two only things that we've called them for. But we don’t wanna get rid of the warranty because you never know.
We've called them twice already for the garage. Also, I need to call to find out if our plan covers our leaking soft water unit. So, I wanna get them out. And then, we also have for our irrigation, too, in the back. We'll probably call them for a couple more things, but it's just always good to have them there to know that we don’t have to put a claim against the house. We can always just use OneGuard. The contractors have been good. I've had a good experience, so far.
Dear Andrea of Avondale, AZ, Thank you so much for the 5 star review and such thoughtful testimony regarding your fantastic customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and we always appreciate the opportunity to help, and love the feedback. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs. We truly value your loyal business and look forward to providing you with more positive experiences again soon. OneGuard Home Warranties
I've been with OneGuard for at least nine years now, and the biggest thing for me is that their response time is reliable. They're very quick to respond. And the majority of their contractors have been very good. I've only had one incident where I've requested for a different contractor. I utilize OneGuard for rental property outside the state that I live in, so I really rely upon them to take things and come take the ball. And the service calling in is very good. They're also pretty transparent about what's covered and what's not. We only get into the weeds sometimes, but that's cleared up pretty quickly.
Dear William of Anthem, Thank you so much for the 5 star review and such positive feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is always to provide prompt and reliable service exceeds your expectations, and the dependability you find in OneGuard is everything we strive for as your home warranty provider. On behalf the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business of 9 years, and look forward to serving you again soon. OneGuard Home Warranties
I purchased a condo and the sellers of that condo offered a home warranty for a year. They offered OneGuard and bought it for me. They seemed fine so I renewed it the next year. I've used them twice now in the second year although I didn't use it in my first year. I called them and then, they took down my problem. They found the person for whatever issue it was and sent down the repairman who then called me. I had a little issue with the refrigerator ice maker, then I had an issue with the stove burner. Both were not working and the repairmen were terrific. They were very good. The experience was very smooth but the window for opportunity as to when they were gonna be there was big such as a four-hour window. I understand that because they got the same guy repairing six homes. Still, that’s a big ask.
Dear Bruce of Scottsdale, Thank you so much for the 5 star review and testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing timely service with friendly and efficient professionals is exactly what we strive to do, and we always appreciate the opportunity to help. On behalf of the entire team, thank you again for positive feedback. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
I’ve been using OneGuard for about eight years. Submitting a claim has been fine. Everybody has been good. My rep is available and helpful if I need him. I had an outdoor plumbing issue that was taken care of and everything has been fine. I haven’t had any problems since. I'm a real estate agent and I sold my mom the home and also got the warranty for her.
Dear John of Sun City West, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide best-in-class service with dependable and helpful professionals, and we are extremely happy that this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your continued business, and look forward to serving you for many years to come. OneGuard Home Warranties
For the most part, submitting claims with OneGuard has been extremely favorable. Over all these years, there's been a glitch here or there, but it's been resolved. Sometimes it's been difficult having to wait a long time to get an agent. But overall, it's been a good experience. I've been a customer since about '09. It's been a good marriage.
I've been using the same companies for the most part. Out of all the times I've used them a lot, 15% of the time could be better. The biggest issue is if there are parts needed for something like a washer for the sink. A lot of times, it took them three weeks to get the parts, which I find a little bit unbelievable. We're not in a third world country. I don't know if it's a problem of getting the parts or they're just overscheduled and they just say they don't have them, but I can't believe that it would take some times three weeks to get the part. It seems like they have to make multiple trips out here to repair just to fix a washer or something that's not a major plumbing.
Some times, I tried to tell them what what was wrong, and what has been the biggest problem is the communication between the intake person and relating that message to their service people. I've heard the service people say, "Well, I wish I would've known that. I could've gotten the part before I came out." The intake people that are taking the information should be more knowledgeable or get it to somebody. It would save them an extra trip and an extra time of having to block off hours.
Dear Jacob of Scottsdale, On behalf of the entire OneGuard team, thank you so much for the 5 star rating and taking the time to share such thoughtful testimony regarding your exceptional service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and also provide you with the peace of mind you deserve. Please know that we consider getting your repair completed quickly a priority. Sourcing parts that are not readily or locally available sometimes causes a delay in the repair process. We hope this doesn't affect your repair, but do try to make you aware just in case. On behalf the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business of 12 years, and look forward to serving you again soon. OneGuard Home Warranties
I've had OneGuard for years and have had good experience. It seemed like a smart idea if it wasn't a new house. My husband would call to submit a claim. He told them what the problem was and we made the appointment to get the issue repaired. The contractors fixed the problem. And we were very, very satisfied.
Dear M of Az, On behalf of the entire OneGuard team, thank you so much for the 5 star rating and taking the time to share such thoughtful testimony regarding your exceptional service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and also provide you with the peace of mind you deserve. Thank you again for entrusting OneGuard! We truly value your loyal business of 9 years, and look forward to serving you again soon. OneGuard Home Warranties
After making another call and speaking with FRANCISCO, he totally corrected the problem. I’m grateful and so glad I chose to call back a second time. Excellent customer service. He assure me that everything would be corrected as soon as I voiced my concerns.
I have been with One Guard since 2015. Initially, I was very happy with this company since being referred by my sister. Now, I am finding out that my account is suspended. I could see if this was the first time, but no its the SECOND time. After being a loyal customer for so many years, I now am being told that my account has to be reviewed (in order to make a service request). Apparently I have monthly invoices that have not been paid. Not to mention, I have my account setup on direct pay (with premiums available). I have been paying $60 plus a month for years!!!! I am totally dissatisfied. Totally!!!! I guess it's time to look for another home warranty company.... Thank you to the lady who set up my account in 2015, she was very nice and provided good customer service. But as we know, things change!
Dear LaRhonda of Aubrey, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up efforts of assistance. We truly value your loyal business and believe we have effectively addressed your billing concerns and achieved positive resolution on your behalf. Please know OneGuard is also available 24/7, 365 days a year, if you ever need additional assistance, and we are always happy to help. On behalf of the entire OneGuard team, thank you again for your consideration! We look forward to serving you in the future. OneGuard Home Warranties
We have had nothing but excellent service from OneGuard Home Warranties. We highly recommend their efficient, effective and very friendly service. Paul ** was especially helpful, but others were also helpful.
Dear Emanuele of Sun City West, Thank you so much for the 5 star review and such positive testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! We continuously strive to provide the very best customer experience and a level of service that exceeds your expectations, and we love the positive feedback and always appreciate the opportunity to help. We agree! Paul is extremely professional, and he enjoyed providing you with his personal assistance. On behalf of Paul and the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business, and look forward to serving you again soon. OneGuard Home Warranties
My property manager found OneGuard, and she said that they also do the carpet cleaning after a tenant moves out. I have a tenant in a rental to mind, and so I was like, “Well, that’s a great deal so that I could do a make ready if they move out, and I can get another tenant in as quickly as possible.” I really like the online feature to be able to put in a request. It’s amazing. I feel less confident in their contractors though.
The latest contractor was trying to sell me on a whole new system just because it’s a little dirty. I’m not really happy with the contractors. And then with the refrigerator, the contractor was trying to get me a new fridge, but it was like, “Why aren’t you just testing and fixing this one?” I’m an automotive technician. Appliances aren’t that far away from cars, so I can see a lot more of that side than the typical consumer. OneGuard switched the refrigerator appliance repair guy, and the second one was better. He took out the system and took his own meter. But then he didn’t test the thermistor correctly because he was testing it at room temperature instead of cooling it down and seeing if it can even detect colder temperatures. So, I had problems even with the second one. But then they ended up giving me a new fridge because neither of the two contractors could figure it out.
Dear Rachel of Georgetown, Thank you so much for the 5 star review and testimony regarding your customer service experiences with OneGuard Home Warranties, our contractors and our easy to use online feature. Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. Thank you also for providing important feedback. We sincerely regret your prior service experiences that were less than stellar, and we take your comments seriously as it helps us, and our contractors, in our constant pursuit to provide a level of service that exceeds your expectations. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your continued business, and look forward to serving you again soon. OneGuard Home Warranties
Tina from OneGuard worked closely by calls and emails over a 2 week period getting my dishwasher repaired. They no longer made replacement parts for our dishwasher, so Tina helped me pick another dishwasher and ordered it immediately. She made a frustrating situation bearable and I had confidence in her. I felt like I knew her by the end. I love my new dishwasher and the wonderful, efficient service I got from OneGuard. Thanks to all.
Dear Dianna of Phoenix, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Tina! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. We have also shared your rave review with Tina, and she appreciated the opportunity to provide you with her personal assistance and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 12 years, and look forward to serving you again soon. OneGuard Home Warranties
We've had OneGuard for seven years now, since we've been in this house. When you call the 800 number to submit a claim, sometimes, you have to wait for a while to get somebody. But the representatives have been fine. The contractors have all been good too. The co-pay is always there. I got two bills on this month's credit. I don't remember though if I had two things done or not.
Dear Bruce of Sun City West, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. In addition, we appreciate the helpful feedback and take your comments seriously as it helps us in our constant pursuit to improve upon the service we provide our valued customers. Please be assured we have confirmed that services were rendered for the heating and electrical system in January and you were charged appropriately for two trade service fees. Thank you again for entrusting OneGuard! We truly value your loyal business of 7 years, and look forward to serving you again soon. OneGuard Home Warranties
As a recent home buyer my realtor recommended OneGuard, I had them with another home I had sold in 2017. I was very happy with their services back then. I checked pricing and was please to find out they were very competitive with their rates, so I knew it was a no brainer and I called and got Alicia **. She was a pleasure to work with and very knowledgable of the service I needed. I would highly recommend OneGuard to anyone.
Dear Theresa of Phoenix, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Alicia! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree, Alicia is exceptional at her duties, and your kind words really made her day! Thank you again, we truly value your business and referrals and look forward to serving you in the future. OneGuard Home Warranties.
Submitting my claim with OneGuard was very easy and took less than 20 minutes. I then got a call from a repair person who came out when he said he would and fixed my problem. He was a lovely guy and very nice. I was very happy that everything was fixed and life went on. Having the warranty is well worth the cost.
Dear Karen of Seabrook, Thank you so much for the 5 star review and such positive feedback regarding your service experience with OneGuard Home Warranties and our wonderful contractors! We are so happy that you found ease in creating a service request and overjoyed with the opportunity to provide prompt and supportive resolution on your behalf. Your testimony is exactly what we strive to do! On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
We have used OneGuard for years and have always been very pleased with the service. However, recently that changed. We have a built-in microwave covered under our policy. It stopped working right after Thanksgiving. After six weeks and two different repair companies attempts to repair the unit, OneGuard agreed to replace the unit. Oneguard’s contract requires them to replace the unit with one that is “comparable in features, capacity, and efficiency.”
OneGuard offered us a countertop microwave that uses a regular electrical plug to replace our built-in unit that takes a 240 outlet (we could not even plug in the unit they offered). They did note that the countertop unit offered a trim kit. However, the trim kit it was to convert the countertop to a built-in for a 27-inch opening. We have a 24-inch cutout and no room to expand. Second, we went to the website for both companies (our is a Miele the one they offered is a GE) compared the features. We sent OneGuard a detailed list of over twenty features that our unit has that the countertop unit did not. To date, they have refused to change their position or respond to our list.
Dear L. of Phoenix, Thank you for the feedback and allowing OneGuard the opportunity to review your situation firsthand to ensure accuracy. Your satisfaction is our top priority, and we sincerely regret your experience regarding the built-in microwave. Please note when replacement is required, OneGuard is responsible for installing equipment comparable in features, capacity, and efficiency. OneGuard is not responsible for matching identical colors, brands, and dimensions, or any features that do not contribute to the primary function of the covered system or appliance. At this time, OneGuard has processed a check you can apply towards replacement; this is the amount that OneGuard would have paid to replace the built-in microwave. Please allow 30 days to receive the check at your mailing address. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
I was using another warranty and I was not happy with it. I was asking around and heard about OneGuard from a friend. When I submitted a claim, the rep was very nice and super helpful. But even though I was having a major issue, she wasn't sure that it was gonna be covered by OneGuard. I took a chance and the technician that came out agreed that it was a real issue. I was really happy with him. The whole process took a few days, which wasn't long. However, it was a bit stressful and a little confusing. OneGuard ended up covering it, which I was thankful for.
Dear Carroll, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your recent customer service experience with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties
OneGuard took over the previous company that I had and they’re much better than my prior home warranty companies. I needed a plumber for a leaking faucet about two weeks ago and after I put in the request online, I got an email to acknowledge the request. The plumbing company rang me the next morning to schedule a time and they came the next morning. They figured they needed a new valve inside the faucet and they came back the next day with the replacement faucet and fixed it.
The claim process is very efficient because you could either ring OneGuard or you could do it online. The problem I used to have with the previous warranty company was if you called them, you would wait a long time and then, you couldn’t do it online. There was one instance with OneGuard where they said that a vendor would call me, and then after a couple of days, I hadn’t got a call. What was good about it was that I called OneGuard and that person took responsibility for it and personally contacted the vendor to get them to contact me. So, that was cool. The company was able to get on it.
Dear Tim of Katy, TX., Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you when creating service requests online and with our phone representatives. We also appreciate that you notified OneGuard when you did not hear from the contractor, and allowing us the opportunity to ensure you received a call. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs. We truly value your loyal business and look forward to serving again soon. OneGuard Home Warranties
I thought having the warranty would be a good way to go instead of paying everything out-of-pocket. It’s kind of an insurance policy. It’s very simple and easy to submit a claim. I do it online. They use quality contractors, and when I find a contractor that’s in their network, I can request them. It works very well. I’ve only had one bad experience and it was probably more of a personality thing. All I did was tell OneGuard I didn't wanna use that contractor anymore, and it was fine. The rest of the contractors have been great. The quality of their work was perfect. I recommend OneGuard to everybody.
Dear Rob of Surprise, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is always our top priority, and it is our most distinct pleasure to provide you with supportive resolution and the peace of mind you deserve. On behalf of the entire team, thank you for choosing OneGuard as your home warranty provider! We truly value your continued business and recommendations and look forward to serving you for many years to come. OneGuard Home Warranties
We've had OneGuard for about 13 years. Their customer service has always been very kind. When we speak to them, they speak clearly. And we’re totally happy with them. When we filed a claim for the refrigerator, a contractor came out after a couple of days. He was clean and thorough. He came in, told us what the problem was, and fixed it. The refrigerator has been working fantastic since then.
Dear Carmen of Gilbert, AZ., Thank you so much for the 5 star review and such thoughtful testimony regarding your fantastic customer service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our top priority and we always appreciate the opportunity to help, and love the feedback. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs. We truly value your loyal business of 13 years, and look forward to providing you with more positive experiences again soon. OneGuard Home Warranties
I call AHS on the phone or I go to the website when I submit claims. Mainly, I call on the phone. I like to talk to someone. Some of the contractors that have come out are very good, some are not so good. The only downfall of it is that it's really expensive, as far as my premium this month and then the cost of the serviceman coming out here is also high.
For 14 years, I’ve been with OneGuard Home Warranties. I have a few rentals and it is all covered by them. Their reps are very friendly. And when I submit claims, someone normally comes out within a few days. I wish they’d cut their prices though. You pay 650 a year and sometimes you never use it at all. Other than that, I’m happy with them.
Dear Ronald of Phoenix, AZ., Thank you so much for the 5 Star review and such thoughtful testimony regarding your friendly customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We want you to take full advantage of your OneGuard home service plans on all your properties. Did you know we also offer services such as carpet, grout and window cleaning, and pre-season HVAC tune-ups? On behalf of the entire OneGuard team, thank you again! Please know we truly value your loyal business of 14 years, and look forward to serving you and providing more great experiences in the future. OneGuard Home Warranties
I've been with OneGuard Home Warranties for 9 years and the experience has been perfect. The technicians that come out have been very professional.
Dear Judith of Sun City, Wow! On behalf of the entire OneGuard team, thank you so much for the 5 star review and such thoughtful testimony regarding your perfect customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and we love the feedback. Thank you again! We truly value your loyal business of 9 years, and look forward to serving you again soon. OneGuard Home Warranties
When we purchased our new home in 2004. Our real estate agent presented us with the home warranty as a gift for the first year. Every year after we have renewed the policy & now that the house is 16 years old & living in Arizona there is no way I would be without it. From appliances in the house to plumbing & everything else that could go wrong along with the landscape irrigation issues I have had over the years from the intense heat during the summer, to the weed service & everything else in between. I have had a new water tank & 2 new commodes, a new ice maker & a new control panel for the washer.
The vendors have all been excellent & the customer service agents that handle the calls are all so professional...especially, Nicholas **... He goes over & above to make sure issue is handled properly. I am so pleased with One Guard that I had my friend sign up & my daughter when she bought her first home. I tell everyone that is looking for a provider to look no further than One Guard. I can live & enjoy my home knowing I am fully protected. Thank you to everyone at One Guard!
Dear A. of Sun City, AZ, Thank you so much for the 5 star review and such positive testimony regarding your customer experiences with OneGuard Home Warranties, our service contractors, and Nicholas! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Nicholas and he enjoyed speaking with you and providing his personal assistance, and he loves the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 16 years, and look forward to serving you in the future. OneGuard Home Warranties
We had several occasions to use OneGuard this last year and all our experience was positive, first rate service and excellent contractors. Worked with Ralph ** on our renewal and he was very patient and helpful in selecting the best options to fit our needs. Excellent experience with Ralph!!
Dear Russell of Peoria, AZ, Thank you so much for the positive review and testimony regarding your customer service experiences with OneGuard Home Warranties and Ralph! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Ralph is very helpful, and he appreciated the opportunity to provide you with his personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Everything is great with my experience with OneGuard. Whenever I call them, they’ll call the contractor and the contractors have all been good. They keep me informed. Normally, they have to order parts, but that’s no problem. Communication and results have all been good.
Dear Bryan of Cedar Park, Thank you so much for the 5 star review and testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing timely service with friendly and efficient professionals is exactly what we strive to do, and we always appreciate the opportunity to help. On behalf of the entire team, thank you for the positive feedback! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
OneGuard has been my warranty on two different homes I’ve owned and two different time periods. I was on active duty and when I had my first home here, I used them and then, when I came back and purchased again, I went right back and used them. When I need something done, I can either do it online or I can do a follow-up call. The only negative I have with OneGuard is sometimes, you sit on the phone while waiting to talk to somebody. And that’s a negative I have with every company, because everybody’s trying to innovate. I have multiple queues I have to listen to, press one for this, press two for that. But outside of that, when I call and need something, they have somebody here. And if I need to talk to somebody when I do get them on the phone, I can explain what my needs are and they schedule it appropriately. So, I’ve had no issues with OneGuard at all.
The contractors have been very helpful. The one thing I like about it when they come out is you can engage in conversation and you can ask them what’s going on. They explain what’s and what's not available. And the best part about it is they don’t try to sell me something. If I need something, I will ask. I do not like sales pitches and so far, the contractors they’ve sent out have been very unobtrusive, but also engaging when I’ve had questions. I’m pretty good with that.
Dear Alejo of Glendale, AZ, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors. We continuously strive to provide a level of service that exceeds your expectations, and we are overjoyed that you have chosen OneGuard for all of your home warranty and home service needs. On behalf of the entire OneGuard team, thank you for your business and your service! We truly value your continued business, and look forward to serving you in the future. OneGuard Home Warranties
I am very pleased with OneGuard for another year of great service! Customer service have been good every time I would call for a service and when it is time to renew my policy. Special shoutout to Ralph ** for this year's renewal of my policy as he made it quick and easy to set it up and was very helpful with some questions I had.
Dear S. of Chandler, On behalf of the entire OneGuard team, thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Ralph! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your review with Ralph and he appreciated the opportunity to provide you with his personal assistance, and he loves the special shout out. We truly value your loyal business of 17 years and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
I was totally thrilled with OneGuard last year. When I renewed, I thought I was renewing the same policy and added a couple of additional things, and then I called to have some work done on the dishwasher and it wasn’t covered and it was previously covered. That kind of bothers me that that happened. They should give clearer details on whether or not things are not exactly the same because I thought I was getting exactly the same with a little bit of additional that I am paying more than I paid the first year. Other than that, I’m thrilled with them. I am thinking that I am going to renew, but I will probably have to talk to somebody about that one issue because I don’t want something like that happening again.
Every contractor was excellent except for the very first one that came out to work on the air conditioners. It was kinda like we’re not even sure that he even serviced all of them. Whoever was in charge of the group that came out and gave us the whole spiel could not even get a hold of that guy once he left. So they credited us back and whatever that guy did, he kinda disappeared after he was at our house. We’ve had a plumber and appliance repair and a different air conditioner guy out and all of them were excellent.
Dear Roxie of Buckeye, Thank you so much for taking the time to post a positive review regarding your service experiences with OneGuard Home Warranties! Please know we just left a voice message for you and we are very sorry for the misinformation we previously provided to you. You do have dishwasher coverage and we are happy to create a service request on your behalf if you still need service. We are available to offer our personal assistance 24/7, 365 days a year, at 888.896.0014. Please let us know and we will follow up on your behalf right away. Thank you again! We truly value your continued business and look forward to speaking with you. OneGuard Home Warranties
We just purchased our home and our hot water heater started acting up. The contractor recommended completely replacing it. Our OneGuard representative, Alicia **, was very helpful in explaining our policy and getting everything sent to the contractor to get the ball rolling. So far we have been satisfied.
Dear Brande of Forney, TX, Thank you so much for the positive review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alicia! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alicia is very helpful, and she appreciated the opportunity to provide you with her personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Everything's working out wonderfully with OneGuard. Our experience has been very positive. I've been using it for several years myself at my home and I recommend it to all my buyers and sellers, and they also contribute mildly to our veterans' groups here at the office. Ryan is a tremendous support guy for us and keeps us constantly informed as to what's going on in the marketplace. He's been totally responsive to our needs. I haven’t needed too many things fixed, but any time something goes south, we get quick service and positive outcomes.
Dear Matthew of Peoria, Thank you so much for the 5 star review and such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Ryan over the last several years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and we love the positive feedback. Please know we have also shared your rave review with Ryan and he is humbled by your kind words. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business and recommendations, and look forward to serving you again soon. OneGuard Home Warranties
I been with Oneguard for over 10 years, my heat pump uses the R-22 Freon which is being phased out. So I had questions for Paul about the extra rider you add on to your contract to cover any changeovers in the future, especially of a 25+ year old Heat pump. Paul answered every question and even provided me a phone number direct when I can call back and have that added to my contract here in a few weeks, thank Oneguard and Paul **. Thank You, Dan.
Dear Dan of Phoenix, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Paul! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we appreciate that you have chosen OneGuard for all your home warranty and home services needs. We have also shared your review with Paul and he is grateful for the positive recognition. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 15 years and look forward to serving you again soon. OneGuard Home Warranties
I had a water heater replaced and I was very pleased with OneGuard. I didn’t get any pushback. I called them up, said my water heater is leaking. They sent a tech out and he assessed it. I even drained the water heater, which I was not supposed to do, so he could actually see the leak, and he still replaced it. So, I was happy with that. Submitting the claim was fairly easy. I just called them up and they got right on it. I believe it happened on a weekend so I had to wait till Monday. Other than that, it was good.
Dear William of Peoria, AZ., Thank you so much for 5 star review and such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is always our top priority and we take great pride in providing you with the peace of mind you deserve. We are extremely happy to hear this has been your experience and honored that you have chosen OneGuard for all of your home warranty and home service needs over the last 6 years. On behalf of the entire team, thank you again! We sincerely appreciate your loyalty and look forward to serving you in the future. OneGuard Home Warranties
Our experience submitting a claim with OneGuard was very pleasant. We were able to do well. Everything went well for us. Their claims reps were okay, and the contractors have all been very pleasant. We're quite happy with OneGuard.
Dear Valerie of Peoria, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and provide the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
We've had OneGuard for quite a while, and submitting a claim has been great. We're happy with it. There has been a time or two we did our claims online, but normally, we do it over the phone and make a request of what's going on and kinda ask, "Is that covered?" The contractors have all been good. I had a problem with the disposal a few weeks back, and we called and they had somebody out the next day. Those people were extremely polite and informative as has been most of the cases when we've used someone. Our experience with OneGuard has been excellent.
Dear Michael of Chandler, Thank you so much for the 5 star review and such thoughtful testimony regarding your excellent customer experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business of 15 years, and look forward to serving you in the future. OneGuard Home Warranties
We have used the services of One Guard for several years on our residence and rental properties. Our experience with One Guard the staff (especially Joanne) and the contractors they provided has been excellent. The workmanship has been professional and the services excellent.
Dear Joseph of Gilbert, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties, Joanne, and our contractors! Your satisfaction is our top priority, and we always appreciate the opportunity to help. We agree! Joanne is excellent and your kind words really made her day! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! Please know we truly value your loyal business of 6 years and we look forward to serving you, and providing more great experiences in the future. OneGuard Home Warranties
When my heater at the house was not working, OneGuard Home Warranties sent someone the next day. He was very well-mannered. He called me and kept me updated if he was gonna be 30 minutes earlier and if it was okay, which was great. I couldn't submit the last claim I tried to put in online and ended up calling the number. The reps were more than happy to help me out and took care of it right away. I already got my appointment set, and I'm good to go.
Dear Angie of San Antonio, Thank you so much for the 5 star review and such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and our contractor! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we appreciate that you have chosen OneGuard for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Great service, the setup for a new service account took less than 5 mins. Paul ** was very helpful and informative about each option. I wished many other companies would provide the same level of service as Paul (OneGuard) did. I was referred to OneGuard by family members who have been w/ OneGuard for 7-years. They are doing something right.
Dear Timur of Scottsdale, Thank you so much for the 5 star review and such positive testimony regarding your AAA great service experience with OneGuard Home Warranties and Paul! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Paul is helpful and informative, and he appreciated the opportunity to provide you with his personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Update: My confidence in One Guard is renewed! After posting the previous review, One Guard contacted me immediately. Yesenia ** is the representative that contacted me. She was knowledgeable, courteous and resolved this issue to my satisfaction. She also took the time to better explain the limitations of my coverage and had even called a local pool pump company to get technical information related to my issue. Yesenia approved a refund issued to me in the amount of the cost to have a refurbished pump installed. I have been a One-Guard customer for 11 years and this was the first time I had a problem. I truly appreciate the effort that was made to find a fair solution and to better educate me about my coverage. Thank you One-Guard!
My pool is approximately 10 years old and has the original pump. Not surprisingly, the pump recently quit working. I called One Guard and verified that I did have coverage for the pump due to "normal wear and tear". I thought, no problem, the pump is old and has reached the end of its life. Much to my surprise, after a technician came out, it was deemed that the pump had shorted out due to a recent rain and therefore was not covered. I called One Guard to ask how outdoor equipment that is routinely expected to get rained on could be excluded for such. They advised me that the policy states the equipment is excluded from coverage due to "incidental circumstances" and rain/water damage to the pump is considered this.
The representative also told me that it is common knowledge that the pool equipment should not be run during rain and that it should state this in my pool manual. I have reviewed my manual and it does NOT state this. The pool supply company that I deal with laughed at this when I asked them about it. They said they have never heard any pool builder or equipment manufacturer say the equipment should not be run during rain. One Guard is being completely unethical and dishonest and I'm left with a $400-$500 repair bill. Beware of this company! I wonder now how many other exterior items on my home would be excluded from coverage due to rain.
Dear Christy of Mesa, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our phone call. We truly value your loyal business and we believe we have effectively addressed your concerns, and achieved positive resolution on your behalf. Please know OneGuard is also available 24/7, 365 days a year, if you need ever additional assistance, and we are always happy to help. On behalf of the entire OneGuard team, thank you again for your consideration and the opportunity. We look forward to serving you in the future. OneGuard Home Warranties
Joeseph ** provided me with outstanding service. My family and I were in a bind due to our garage door collapsing and blocking our car inside our garage. I spoke to Joeseph ** at OneGuard on a Sunday. He went above and beyond to find a garage contractor that could squeeze us in the very next day. Joeseph then called me personally the next day to ensure that I made contact with the contractor and had secured an appointment. I was impressed with his customer service, going above and beyond.
Dear Stephen of Frisco, Thank you so much for the 5 star review and such incredible testimony regarding your excellent customer experience with OneGuard Home Warranties and Joseph! We continuously strive to provide a level of service that exceeds your expectations, and we love the positive feedback and always appreciate the opportunity to help. On behalf of Joseph and the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
I called in to place a work order to get my pool heater repaired because it stopped working today. I spoke with Tricia **. She was friendly and helpful. She even offered to assist me in getting an exclusion removed for the pump and filter on my pool that were recently replaced by my own pool contractor. I highly recommended her in the future for anyone calling OneGuard.
Dear C of Houston, Thank you so much for the 5 star review and such positive testimony regarding your excellent customer service experience with OneGuard Home Warranties and Tricia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have also shared your rave review with Tricia and she really enjoyed providing you with her personal assistance, and your kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jimmie ** did great job confirming the coverage and getting me set-up for a couple of service items under my Home warranty plan. Great responsiveness and knowledge contributed to a great exchange and a pleasant experience.
Dear George, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Jimmie! OneGuard strives to provide best-in-class customer service with professionals that are helpful and knowledgeable, and it makes us extremely happy to know this has been your experience. Please know we have also shared your kind words with Jimmie, and you really made her day! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sally was very helpful and patient with us in resolving our issue with getting a time up on our hvac and with recommending contractors for non-warranty work in other areas of our home. We always appreciate someone who is nice and cares.
Dear Jim, Thank you so much for the 5 star review and such positive testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Sally! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Sally and she enjoyed providing you with her personal assistance, and your kind words really made her day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Refrigerator repair company called today and it's been approved, parts will be in Monday. As happy as that makes me, I was told yesterday my claim was denied and I bought a refrigerator. Rating went from 1 to a 3 but that does not indicate a satisfied customer.
They take your premiums and $60 claim payment fast, but that doesn't mean you will get anything repaired. Toilet tank parts couldn't be replaced as needed due to tablets in the tank and fridge repair or replacement will not be honored after closing unless there was an "inspection showing good condition", which makes no sense as the inspection only reports problems! All that was $240 including fridge premium and I still had to hire a plumber for $700 and buy a fridge. If I repair the fridge and provide them proof, then they'll cover it. THAT'S not what sales says when they're signing you up.
I won't forget how they used "it's in the contract you signed" bit, when I never received a copy til after it was bought! I don't know what other warranty companies are like but this has been a bad experience. It will be 10 days without a fridge and days ago parts were supposed to be ordered. When I checked status, the repairman reported pre-existing problem but nobody called about it. It's just my luck I followed up when I did.
Dear Stacy, Thank you so much for bringing your situation to our attention, and please accept our sincerest apologies for the frustration you experienced due to the mistake OneGuard made regarding coverage for the kitchen refrigerator. We believe we have made the situation right on your behalf and promptly authorized the service request. Additionally, we have confirmed with the service contractor that repairs were successfully completed on November 12, 2019. Please know we hope to gain your trust in OneGuard and the great service we offer to our valued homeowners. Thank you again for your consideration. OneGuard Home Warranties
Alicia ** is always quick to respond and I appreciate her knowledge and honesty. I'm a realtor and I love One Guard and their services. There is never an issue with any contractors they send to my home or on any repairs that are needed. Thank you so much and I will keep One Guard as my Home Warranty for many more years to come. Thank you for all you do.
Dear Heather, Thank you so much for the 5 star review and such positive feedback regarding your great customer service experiences with OneGuard Home Warranties, Alicia, and our service contractors! Your satisfaction is our top priority and Alicia appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs. Please know we truly value your business, and look forward to providing you with more positive experiences in the future. OneGuard Home Warranties
Sally ** provided friendly, prompt service. She arranged for me to add coverage to my basic policy and to place a service order. I had neglected to complete my enrollment correctly in the first instance, so this courtesy was outside of the norm. I was very satisfied with my experience.
Dear Frank, Thank you so much for the 5 star review and such positive testimony regarding your recent customer service experience with OneGuard Home Warranties and Sally! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find is everything we strive for at OneGuard. We agree! Sally is outstanding, and your kind words really made her day. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
OneGuard Home Warranties is a good warranty.
Dear Kenneth, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely service with friendly and efficient professionals is exactly what we strive to do, and we always appreciate the opportunity to help. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
The employees I have dealt with at this company over time, including Paul **, have been helpful and courteous in addressing my concerns. They listen well and try to accommodate. I am pleased with their friendly service.
Dear Lynda, Thank you so much for the 4 star review and such positive testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide the peace of mind you deserve. Please know Paul enjoyed providing you with his personal assistance and your kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business over the last 6 years, and look forward to serving you in the future. OneGuard Home Warranties
Trisha ** took the time to figure out the billing discrepancy and was able to help solve the problem! I was being billed twice for three months and she was able to figure out there was 2 policies with my same address.
Dear Matthew, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Tricia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide the peace of mind you deserve. Please know your situation was extremely important to Trisha and she appreciated the opportunity to provide you with her personal assistance and achieve resolution. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Being a first-time homebuyer, I highly recommend OneGuard Home Warranties with Glynn ** (DFW). It was very easy to sign up and understand what each plan would cover. I was amazed by how many services that OneGuard provides. I'll truly never have to worry about repairs. If I ever need a service, I'll just hop right onto my OneGuard Homeowner App and begin a repair request in ONE TAP! Now that's customer service.
Dear Alexandria, Congratulations on your new home, and thank you so much for the 5 star review regarding your customer service experiences using OneGuard online and Glynn! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we appreciate that you have chosen OneGuard for all your home warranty and home services needs. Please know we have shared your rave review with Glynn and he appreciated the opportunity to provide you with his personal assistance, and your kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties