OneGuard Home Warranties Reviews
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About OneGuard Home Warranties
OneGuard Home Warranties is currently available in Arizona, Nevada and Texas. The company offers coverage for your home systems and appliances, as well as an array of home maintenance services. OneGuard merged with American Home Shield in 2023 — as of publishing, any new OneGuard warranties will be provided by American Home Shield.
- Low service call fees
- Advanced services
- Low monthly cost
- Fast response times
- Cancellation fee (after 30 days)
- Limited availability
OneGuard Home Warranties Reviews
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Reviewed July 6, 2019
Exceptional customer service a rare find these days. Thank you to Joanna ** (Authorization Specialist) for making our experience with One Guard so positive this past year. We normally do not purchase home warranties but had one on our new home purchased back in 7/18. Recently our air conditioner started acting funny. I called One Guard and discovered they had no assigned AC company for our area. Joanna helped me get things going and explained the process to us. She followed up with emails to explain the process in writing as well as a copy of what our policy covered. I absolutely love and appreciate clear communication. Our first experience with a service call yielded unfruitful results. I called and talked with Joanna regarding my frustration with the company we selected. She suggested perhaps getting a second opinion if I could get one free of charge. I am so thankful she did!
We used Guys AC for our second attempt and the problem was discovered. The technician was able to diagnose the problem. I emailed Joanna to make sure we were following the guidelines of the policy. She was efficient in responding which allowed us to have the repair made immediately. This is so important when living in TX in June. We were without AC in one area of our home for only a few days. (the delay being on our end NOT with One Guard). We submitted the reimbursement per Joanna's instructions and clear email. In just a few weeks our checks arrived via mail. I am so very thankful for the customer service offered to us by One Guard and Joanna **!!
Dear Michelle, Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties and Joanna! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Joanna is incredible, and she appreciated the opportunity to provide you with her personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Updated review: July 15, 2019
Company's social media department reached out and corrected the situation, sending a technician to take care of the issue.
Original Review: July 3, 2019
I spoke to Ana ** at OneGuard Home Warranty, and explained that the fan motor for my AC is making a very loud noise and seems like about to give up. I suggested I can send the video in of a recording I did so they can see if it can be fixed proactively. She explained that the contract only covers fixing things after a mechanical breakdown, and since the unit hasn't broken down yet they can't do anything about it. I would have thought the management would be caring enough to look at an issue proactively and address it so customers don't have to wait for the breakdown and suffer through 110F heat waiting for a day or more for the warranty company to send someone to fix, but Ana explained there is no such courtesy that can be afforded to the customer. I think this is very poor customer service from OneGuard.
Dear Raj, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our follow up calls and efforts of assistance. Our top priority is your satisfaction and we apologize for the frustration regarding your service experience. We believe we have effectively addressed your concerns and have achieved positive resolution on your behalf, and we sincerely hope you will still consider updating your review to reflect our efforts. Please know we are also available to offer our personal assistance to you, and always happy to help. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 1, 2019
When I purchased my new home my realtor paid for One Guard for one year for me. We selected the package that would cover everything, or so we thought. When it was time for me to renew my contract with them I was happy to do so and that is when the trouble started. The person I spoke with said that everything was covered and that for just a few dollars more I could add the coverage of my air conditioner and HVAC unit being made compatible should either one need to be replaced. This would be needed due to the fact that in 2020 AC/HVAC units will be Freon free and you will have to have an adapter added to either one to make them compatible and these few dollars would cover that. So I added that to my policy which I would now be paying almost $60 a month for, but since I was told everything was covered it was nice to have.
Now I call in because my washing machine has completely quit working only to be told that it's not covered! WHAT! I tried to explain to the girl I was speaking to that I was told EVERYTHING was covered. Her reply was sorry but it's not, that the policy I was on covered everything BUT my fridge, washer and dryer. IF I HAD KNOWN THAT WHY WOULD I HAVE KEPT PAYING FOR THIS POLICY!! Those are the main things you would have a policy like this for! I really feel as though I was taken advantage of by OneGuard!
Dear Shannan, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand to ensure accuracy. Our top priority is your satisfaction and we regret your frustration regarding our efforts of assistance and explanations of your current and previous coverage. We have confirmed that the details of your most recent renewal were sent to your email address on file, and equivalent to past years items that were covered under the home service plan. Additionally, options to add items, such as the refrigerator, washer and dryer were included in the renewal and offered at an additional cost. Please know you have the option to add these services upon your next renewal. Thank you for the opportunity to serve you and provide this additional information. OneGuard Home Warranties
Reviewed June 29, 2019
When someone does an exceptional job and goes, what I believe, above and beyond they should be recognized for it. That’s why I am writing this review of my recent experience with Tina **, Fulfillment Specialist at OneGuard Home Warranties. I recently contacted OneGuard when I had a problem with my microwave oven. They assigned a tech to come out and check out the problem. Well, the bottom line was that a replacement part to fix the issue was no longer available. Just my luck right!
That’s when I was contact by Tina regarding my policy options about replacing the microwave. She showed a sincere interest in my situation and took the time to thoroughly explain my options. I decided replacing the microwave was my best option. Tina assured me that she would try her best to get a new unit that was comparable to my current microwave and take care of everything from ordering the new unit, assign a contractor for the installation and they would dispose of the current unit. Tina kept in communication with me through-out the process. She demonstrated the meaning of outstanding customer service means and that OneGuard appreciates their customers. I would highly recommend anyone thinking about getting a home warranty to definitely contact OneGuard.
Dear Brian, Thank you so much for the 5 star review and such incredible testimony regarding your outstanding customer service experience with OneGuard Home Warranties and Tina! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Please know we have shared your rave review with Tina and she appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your continued business and loyalty over the last 13 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 26, 2019
We have had OneGuard for a year now. They are very helpful. Speed of service is excellent and they have repaired several things just this year. When it came time to renew, Ralph ** personally called and offered us a deal to renew. He was so friendly and helpful and we were more than happy to renew! Great job Ralph and OneGuard!
Dear Jennifer, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties and Ralph! Our top priority is to provide a level of service that exceeds your expectations, and we love the positive feedback. Please know Ralph appreciated the opportunity to provide you with his personal assistance, and your kind words really made his day. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 21, 2019
Called OneGuard to report a plumbing issue. Luis ** the customer rep was very cordial and extremely efficient in noting my claim and setting up the service order in a very professional and efficient manner. He also took the time to clear up some other administrative units that were showing on my account on their website. Was extremely pleased with the overall service call.
Dear Michael, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and Luis! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Luis and he appreciates your kind words, and also having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 14, 2019
We moved into our house 2 days ago and decided to do our first load of laundry and that same night all the water came back up through our master bath shower and flooded our bathroom and it went into the bedroom. We called One Guard and had some issues to start out with but Brittany ** who is apart of Dave **'s team really stepped up and changed our whole experience around. She was extremely helpful and went out of her way to make sure we were taking care of and satisfied. Their department is amazing and we truly appreciate them rectifying the situation and give us peace of mind.
Dear Kelly, Thank you so much for the 5 star review and such positive feedback regarding your service experience with OneGuard Home Warranties and Brittney! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Please know your situation was extremely important to Brittney and she appreciated the opportunity to provide you with her personal assistance, and achieve positive resolution for you and your family. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 11, 2019
OneGuard Home Warranty sucks as far as I can tell. Last year, we had to pay two separate $69 service fees, and set three different appts to get our AC fixed. This year, the motor on our AC condenser died - another $69 service fee. OneGuard denied the claim to pay for a new one, because the "unit was dirty". As with most AC units, it is outside, and we can't exactly keep it in pristine condition. We contacted OneGuard via their chat, and after 30 minutes still no response.
Dear Tiffany, We would like to review your situation firsthand. However, we cannot locate a OneGuard home warranty under the name provided. May we please ask you to provide the name, address, or policy number you are referencing? Thank you for your consideration. OneGuard Home Warranties
Reviewed June 10, 2019
I spoke with a Joanne ** customer service and she was awesome. I told her the issue and she opened a work order. Once that was done we talked for a few minutes and had a few laughs. She told me if I have other issues to call and ask for her. You have an excellent CS person there. You need to keep her. Thanks Joanne. Joe **.
Dear Joe, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and the awesome Joanne! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Joanne and she appreciates your kind words and having the opportunity to personally assist you. On behalf of Joanne and the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 10, 2019
Extremely efficient process. Our representative (Christopher **) was extremely professional and very patient in going through the coverage options available for our home. After some clarifying questions and discussion, and based on Christopher’s professional interaction we decided to go with OneGuard Home Warranty. Good opening experience with this company, and the A+ BBB rating is a positive sign of future success.
Dear Dan, Thank you so much for the 5 star review and incredible testimony regarding your service experience with OneGuard Home Warranties and Christopher! We continuously strive to provide the very best customer experience and a level of service that exceeds your expectations, and we love the positive feedback and always appreciate the opportunity. We agree! Christopher is extremely professional and he enjoyed speaking with you. On behalf of Christopher and the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business, and look forward to serving you. OneGuard Home Warranties
Reviewed June 10, 2019
Our KitchenAid range hood fan stopped working, and, of course, there weren't parts available. OneGuard replaced it with the current model which was around $1100. I was fully expecting a cheapo replacement, but was pleasantly surprised. The process took a while due to Spencers being out of stock, but all's good. Tina ** was really on the ball in expediting the process.
Dear Ross, Thank you so much for the 5 star review regarding your recent service experience with OneGuard Home Warranties and Tina! Providing a level of service that exceeds your expectations is our top priority, and we appreciate the opportunity to assist you with all your home warranty and home services needs. Please know Tina appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 7, 2019
On May 17, 2019, I submitted a claim regarding my pool (losing water due to what apparently is a valve malfunction). A few days later a technician from Pro Comfort Services went to my home while we were not there (he stated that it was not necessary for us to be there) and apparently made an assessment. Since then we never heard back from the technician and/or from OneGuard. I have called several times and left messages with Pro Comfort Services.
Until today June 7th I haven’t got a response and the pool problem still is not resolved. Due to the subpar service provided by this company. I’m appalled by OneGuard’s attitude regarding my case. Not follow up regarding my claim. I talked to a representative on June 5 and she told me that she will look into this and will get back with me. She didn’t. I still have to refill my pool on a daily basis and the water bill has almost doubled since the problem started. Unfortunately, this is not the first time OneGuard drops the ball...
Dear Eduardo, We are so sorry for the delay and poor service experience, and thankful that you have brought this to our attention. Please be assured we contacted the contractor right away to ensure your situation gets resolved as quickly as possible moving forward. We have also left a voice message for you with our contact information and will continue to follow this through completion. Thank you again for the opportunity. Please know we sincerely hope to restore your faith in OneGuard and the great service we offer. OneGuard Home Warranties
Reviewed June 7, 2019
Spoke to Lila **. Great personality, called me back when the call dropped, answered all of my numerous questions, and even offered additional info! Did exactly as she promised, quickly. Thanks!!
Dear Tammy, Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties and Lila! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Your situation was extremely important to Lila and she appreciated the opportunity to provide you with her personal assistance, and she is also humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 30, 2019
You might think that getting a toilet fixed that will not stop running would be a fairly simple task for a qualified plumber. Well, it probably would be, if you could choose your own plumber, but that is apparently not the case if OneGuard does so. On May 17th, I put in a work order for toilet repair. Today, May 29, OneGuard notified me that they will not authorize any further work on the toilet, which is still completely non-functional. Not only non-functional, but I was forced to completely turn off the water to the entire property to prevent the running toilet from leaking and flooding the house. (Yes, I have tried turning off the angle valve and the water main to the house, but unfortunately neither of these actions completely stopped the water flow.) So now the water is turned off at curbside. No water, no drinking, no washing, no showering, no irrigation. How could this happen?
Well, there is a "banjo shelf" above the toilet tank, which does not leave enough space between it and the tank lid for a plumber to easily replace the fill valve. OneGuard's preferred plumbing contractor told me I should have that shelf, which is one piece with the countertop for the entire sink area, cut out, in order to provide easy access to the tank. He promised me he would return once I had provided access, and replace the fill valve at no additional fee. (Potential buyers, beware! The home warranty companies will gladly take your premiums, and then amaze you with how many repair items are NOT covered because of alleged "access issues".) Well, I started talking with people who have identical bathroom shelving, and with a number of other plumbing repair services, all of whom--without exception--told me that cutting out the shelf was a ludicrous suggestion.
All that was necessary to create access was to unscrew two screws at the bottom of the tank and tilt it forward, providing the necessary space for replacement of the fill valve. Admittedly, the "plumber" sent by OneGuard had offered as a second possibility to do precisely that, but notified me that it would cost an additional $120.00 (on top of the $69 service fee I had already paid). Well, I may have looked like a helpless single elderly woman, but I do have half a brain, and--despite having NO training or craftsmanship skills--managed in about three minutes to detach those two screws and tilt the toilet forward, creating ample space for the plumber to return and finish the job of replacing the fill valve.
One could be forgiven for thinking that the plumber would comply with his promise, return and replace the fill valve. But wait! He can't do that without authorization from OneGuard. And guess what! OneGuard is refusing to authorize completion of the repair. With what justification? I (evil, 59-year-old single lady) had "tampered" with the toilet system. I kid you not. What have I learned? Well, for starters, I now understand how toilets work. It is not rocket science. In all likelihood, should OneGuard remain intransigent in refusing service, I will go out and purchase a new fill valve (already took advantage of my newly acquired knowledge to replace the flapper and the rubber gasket connecting the tank to the outflow pipe) and complete the project myself. What else have I learned? Well, I originally thought that I'd purchased a home warranty in order to have such failures, should they occur, repaired by authorized professionals. Think again.
Furthermore, I pay over $725 in annual premiums, have paid an additional $69 for servicing this toilet, and now, on top of that, I am going to do the repair and purchase all necessary materials myself. Not to mention that I have spent at least eight hours of my time on the telephone with OneGuard and their plumbing contractor. This is how OneGuard advertises its services: "We’re the one place you can turn to for your major home care needs. Breakdowns, repairs, and maintenance, our home care solution covers a wide range of household problems. Don’t waste anymore time comparing companies and prices or reading through customer reviews to find a qualified or licensed contractor, we’ll take it from here. We’ll work hard to help you keep your home in the best condition, so you can enjoy more free time with friends and family."
Sounds nice, but if that is what you are looking for, look elsewhere. It's manifestly not a description of what I have experienced over the past 12 days. You can obviously draw your own conclusions, but this is one customer who will not be renewing her contract with OneGuard at renewal time. Addendum: Just completed a one-hour chat with OneGuard. They are still refusing to authorize completion of the repair and insisting that cutting the shelf is the preferred solution. To be fair, they are refunding the home service fee. Apparently they do not think that refunding my warranty premium should be discussed. To which I can only say: Buyer, beware.
Dear Karen, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know it is always our sincerest intent to act in good faith in our efforts to serve you and within the parameters of the OneGuard contract, and we sincerely regret your dissatisfaction. Please note in accordance with the terms of the service agreement, access is not covered and upon assessing the toilet, the service technician advised the shelf above the toilet needed to be moved to create access. Therefore, he offered to remove and replace the shelf for a fee. You decided to arrange the removal of the shelf and have the contractor return to further assess and complete repairs. However, you did not remove the shelf and attempted to tip the toilet tank forward for access, which resulted in the bowl kit and angle stop to break, and a leak that could not be shut off at the toilet. OneGuard representatives have spoken with you directly in an effort to offer assistance and explain why the service request is not approved by OneGuard, advising consequential damage as a result of moving the tank is not covered. We also followed up with service contractor to ensure accuracy, who advised they have spoken with you as well. Lastly, we have processed a check for repairs that were in progress prior to the incident. Thank you again for allowing OneGuard the opportunity to provide you with this information, and apologize for the outcome. OneGuard Home Warranties
Reviewed May 24, 2019
I was very impressed by Tricia ** customer service as she went above and beyond to take care of my service request. I have a leak in my bathroom for which I first inquired from her via Chat. She provided all the info and then called me to make sure we spoke given the urgency. She then found a plumber who would visit our house the next day due to Memorial Day weekend coming up and kept me updated during the process. Thank you so much.
Asif
Dear Asif, Thank you so much for the 5 star review and such amazing feedback regarding your service experiences with OneGuard Home Warranties and Tricia! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Tricia appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your continued business over the last 11 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 22, 2019
I’m a realtor and I’ve had OneGuard on my house for 10 years now. It’s always paid for itself with the exception of this year. I like selling them because they've been good to me over the years. It gives me options. If I don’t want the same thing being fixed, sometimes I get a buyout and I buy brand-new, which is better for OneGuard and for me. It’s probably not the most logical thing to do, but it makes sense. I have replaced just about everything in my house over the last 20 years, so I’ve used them on everything. I love that they offer servicing air conditioners. To me, that’s brilliant because that reminds me that it needs to be done and that’s why my air conditioner has lasted 20 years. When I call in, they know I’m a realtor so they’re super nice to me. They’d send me a confirmation email and who’s gonna call me, and the vendor usually calls me within a couple of hours and I’d set it up.
What I like about OneGuard is that you can get carpet cleaning. I also like being able to call them instead of me having to find a plumber. That’s how I sell them to my clients. I also like that they request feedback on their vendors, which is really important because there are some vendors that I won’t use ‘cause all they do is try to upsell you. Recently, my pool pump went out again. The negative thing about it is that they just keep on replacing it with old, refurbished ones that last a year, so I’m doing that year after year. I bought a variable speed pump, which everything has to move over to within the next few years anyway, even though it cost me a couple of thousand dollars. Unfortunately, my buyout on that was only a couple of hundred, which was really sad. In the long run, I have to drop my pool coverage so it’s not good for them. There’s a little bit of a lag in foresight with them, and it’s starting to bother me a little bit. Nonetheless, I really like them.
Dear Jaime, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 10 years! Our top priority is to deliver best-in-class customer service while providing the most comprehensive coverage in the industry, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. We also appreciate your understanding with respect to pool coverage and appreciate the opportunity to continue to provide you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your loyal business and recommendations and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed May 21, 2019
I had the opportunity to call OneGuard and I spoke with Ms. Jeanette **. She was very helpful in resolving a potential problem. She was courteous and took the time to get things cleared up while I was on the telephone with her. She would ask to put me on hold and the within a few minutes she had resolved my problems and was able to let me know while I was on the telephone --all the while she took her time and was both helpful and courteous. She is the type of person I would want representing my company for sure!
Dear Phillips, Wow! Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties and Jeanette! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Jeanette is a keeper, and truly appreciated the opportunity to provide you with her personal assistance, and is humbled by your kind words. On behalf of Jeanette and the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 17, 2019
I've been with OneGuard for at least three years and I've been happy with them. I've heard a couple of not so good stories of a couple other companies and OneGuard always seemed to be pretty good. I have recommended them a couple of times to friends who were buying houses. I'm paying about 800 bucks a year but I seem to get my money back 'cause small things happen. I've got a house that is almost 20 years old with some original air conditioning stuff in.
Submitting a claim has been real good. There has been not a lot of back and forth. I request service and they send somebody out pretty quickly. One of the service providers wasn’t very good, but the rest of them seemed to be competent and did a decent job. There was a sprinkler issue and one zone wasn’t working. The person said that we needed to find a valve that's in the ground. I told him I didn't know where they were. He said they could help find them, but it'd cost $150 per hour until they find them. Come to find out, there was nothing wrong with any of those valves and that we didn’t even need to find that. I personally changed out the controller head, the box in the garage cause it was original as well. I updated that and that zone works fine now. I don't know what he checked or tried to check or didn’t check, but I paid for a service call and got nothing out of it. They didn’t seem to wanna try to find the solution.
Dear Scott, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties over the last 3 years! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for providing important feedback regarding the sprinkler issue. Please know we are available 24/7, 365 days a year at 888.896.0014, and happy to offer our personal assistance with any of your service requests. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 16, 2019
OneGuard gives good service. When I submit a claim, they email me in a timely manner letting me know which repair company they are going to send. They used to send one company but for whatever reason, they parted ways. That was a good company but the one I have now is also good. Also, there was one particular elderly gentleman that was very informative, apart from just repairing.
Dear E., Thank you so much for the 5 star review and providing such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy to know this has been your experience. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business over the last 5 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 14, 2019
The people who referred OneGuard to me had mentioned that the benefit of working with the people at OneGuard was they provide good service. Submitting a claim with them has been easy and I had seamless interactions with the claims representatives. I told them what the situation was and they got on it. Also, the contractor was excellent.
Dear Richard, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. It makes us extremely happy to know how satisfied you have been with your home warranty over the last 6 years and we always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 13, 2019
Reported A/C problem on 04/23/2019. A/C finally fixed on 05/13/2019. Called multiple times and got different stories every time from OneGuard. This part had to be order from the manufacturer and programmed to our system. We told them from the beginning this had to be ordered only from Trane. OneGuard told us they could find the part elsewhere cheaper. Guess what? Two weeks later they discovered they could only order the part from Trane. Finally today, May 13th, we have A/C. THIS IS NOT THE FAULT OF THE CONTRACTOR BUT THE FAULT OF ONEGUARD! This was not a pleasant experience from OneGuard considering I called almost daily informing them we had an elderly sick father in our home.
Dear Robert, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Our top priority is to provide a level of service that exceeds your expectations and we sincerely regret the frustration you and your family experienced, and extreme timeframe involved to complete the air conditioning repairs. Your feedback is invaluable and helps us improve the service we provide. Please be assured we have followed up with the service contractor to ensure repairs have been successfully completed. We have also left a voice message for you in an effort to speak with you directly regarding your experience, and it is our sincerest hope to gain your confidence in OneGuard and the great service we offer. Thank you again for the opportunity to provide you with this information. OneGuard Home Warranties
Reviewed May 13, 2019
The contractors work well, but one time they showed up and said they didn't cover the issue, but charged me the service fee. Still, I'm in my second year and service has been pretty good. Plus, their website is easy to navigate and submitting claims online has been pretty easy.
Dear J., Thank you so much for the 4 star review and testimony regarding your service experiences with OneGuard Home Warranties! We appreciate your understanding with respect to coverage and are extremely happy to know that you have found value in the services you have received and ease in using the OneGuard customer portal. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 11, 2019
So far, my experience with OneGuard has been very positive. I've had several home warranties in the past and OneGuard is substantially better. The other guys did everything they could to make things difficult. OneGuard had sent excellent contractors. They were really quality people, and they did a great job. Also, the people at OneGuard answering the telephone are really sharp and very helpful.
Dear Jim, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Providing service that exceeds your expectations, with friendly professionals that are knowledgeable and efficient, is exactly what we seek to do and we are thrilled that this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 10, 2019
Michelle was clear, concise and knowledgeable throughout our call. She reached out to me to see if I was ready to renew my home warranty. She got me the exact coverage and the right price in only a few minutes. Kudos Michelle!
Thank you so much for the 5 star review and testimony regarding your wonderful service experience with OneGuard Home Warranties and Michelle! OneGuard strives to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear this has been your experience. Explaining your coverage options and ensuring a seamless contract renewal was extremely important to Michelle and she appreciated the opportunity to offer her personal assistance to you. On behalf of Michelle and the entire OneGuard team, thank you again! We sincerely value your continued business and look forward to serving you for years to come. OneGuard Home Warranties
Reviewed May 10, 2019
Whenever I put something online on OneGuard, I hear back quickly and everyone that they've sent out has been wonderful. They have shown up when they said they were going to and been really personable. They have been quick to the point and I didn't feel like I was trying to be upsold or anything. They just went out and fixed the problem. We did routine AC service then something on our garage door broke, so they had to come out for that. We've also done carpet cleaning and stuff through OneGuard and the quality of their work was really good.
Dear Erin, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your service experiences! Our top priority is your satisfaction, and it is our most distinct pleasure to assist you with all your home warranty and home services needs. It makes us extremely happy to know that you have found peace of mind and value in the services you have received, and we really love the positive feedback. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed May 9, 2019
Tricia ** handled my request to have the thermostat looked at. She was extremely polite and had the service order done immediately. Thank you. I will be renewing my contract with them. Speedy, polite, good service people.
Dear Mary, Thank you so much for the 5 star review and such amazing testimony regarding your service experience with OneGuard Home Warranties, our service contractors and Tricia! We continuously strive to provide the very best customer experience and a level of service that exceeds your expectations, and we are thrilled that you have found peace of mind and value in the service you have received. Please know we have also shared your rave review with Tricia and your positive feedback really made her day. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed May 9, 2019
I just wanted to compliment the fine & courteous service that I received from Brandi **, the representative who assisted me in requesting service. She was very professional, courteous, knowledgeable in the areas I needed assistance with. I would also like to thank to OneGuard Home Warranty for providing a great service. I'm an elderly man who lives alone and OneGuard & their staff are a Godsend. Thank you.
Dear Jose, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties and Brandi! Our top priority is customer satisfaction, from the initial call for service, to the completed repair and providing prompt resolution and the peace of mind you deserve is exactly what we strive to do. Please know Brandi appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf of Brandi and the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 8, 2019
My AC unit failed right before summer. After the initial inspection, Derion ** stepped in to make sure everything was moving forward so my family will have AC in time for this summer. Thank you OneGuard and thank you Derion for stepping up when I needed the assistance.
Dear R., Thank you so much for the 5 star review and testimony regarding your positive service experience with OneGuard Home Warranties and Derion! It is our sincerest intent to provide quick resolution and a level of service that exceeds your expectations, and we are overjoyed to hear this has been your experience. We agree! Derion is a go-getter and he truly appreciated the opportunity to go the extra mile on your behalf, and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 4, 2019
She really cared! Customer Care Representative, Adriana ** was phenomenal. The difference between a good company and a great company, is it's the employees. Adriana truly made that difference. Our refrigerator gave us sooo many issues, but Adriana was phenomenal the entire time. She totally eased the pain with her professionalism, kindness and knowledge of home warranties. Kudos to you Adriana! Sincerely, Aurora
Dear Aurora, On behalf of the entire team, thank you so much for the 5 star review and amazing remarks regarding your recent service experience with OneGuard Home Warranties and Adriana! Our top priority is to provide a level of service that exceeds your expectations, and your testimony is everything we strive for as your home warranty provider. Please know your situation was extremely important to Adriana and she appreciated the opportunity to go the extra mile for you and absolutely loved the positive feedback. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 4, 2019
The people at OneGuard have been very courteous and nice. I filed a claim for the pool and I had to call the people back. The vendor wasn’t that happy about it. I called them first and they gave me a bad time. They told me not to call them and to call OneGuard. So I did and once OneGuard told them to get over here and get it corrected, they came over. OneGuard got it taken care of. I had two different people come up and the first was a very nice young man. The second guy who came out, and maybe it was because he had to come out again, was a little condescending.
But it was such a simple situation. I can't tell if the unit is working yet or not though. They had changed the timing on this thing so I can’t tell on the aquaphone if it’s right or wrong. He changed the time slot. It used to come on at one time and shut off at another time. But now, it comes on at another time and shuts off at another time. Nonetheless, I’m satisfied with OneGuard.
Dear Jim, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs. We are also grateful for the important feedback you provided regarding your experience for the in-ground pool and spa equipment and appreciated your patience as we worked to achieve positive resolution on your behalf. Please know OneGuard phone representatives are available 24/7, 365 days a year, and we are always happy to provide our personal assistance with any questions you may have. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 30, 2019
We moved into our 30-year old beautiful home 2 years ago and contracted with OneGuard on the recommendation of our realtor. We have NEVER been sorry! OneGuard has sent the finest contractors to our home for HVAC issues, washer/dryer, refrigerator, disposal, electrical, re-keying, ceiling fan replacement, lighting, plumbing, garage door and dishwasher repairs. It has paid for itself several times over, and we're renewing again!
All the contractors have been personable, professional, and fortunately for us, dog lovers. Each has gone above and beyond the contracted service requested. Francisco in Sales and Faith in Service have been stellar, explaining every step, option and coverage. Never any surprises, and great communication! I can't recommend them highly enough! They even remember the names of our mastiffs who remember them and greet them (maybe a little too warmly) on arrival. Kudos to all! Thank you, OneGuard! You are SO worth it!
Dear Mary, Wow! Thank you so much for the 5 star review and outstanding testimony regarding your service experiences with OneGuard Home Warranties, Francisco, Faith and our fantastic service contractors! We continuously strive to provide the very best customer experience and a level of service that exceeds your expectations, and we are thrilled that you have found peace of mind and value in the service you have received. Please know we have shared your rave review with Francisco and Faith and they were humbled by your kind words and honored by the opportunity to provide their personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed April 30, 2019
While I've used OneGuard since we bought our house in 2015, their annual price has increased, and we can no longer afford their prices. Overall, the company was quick to respond to my service calls, and the companies they use are legit. My other downfall with them is this, if something happens on a Friday, you have to wait till Monday afternoon to get a callback. Our A/C went out in summer on a Friday, with 2 young kids, and we had to use fans to help get us through the weekend. Otherwise, great company, just pricey.
Dear Chad, Thank you so much for the 4 star review and such positive testimony regarding your wonderful service experiences with OneGuard Home Warranties! Providing service that exceeds your expectations, with friendly service professionals that are reliable and efficient, is exactly what we seek to do. OneGuard strives to provide the most comprehensive coverage in the industry while keeping the premium cost competitive. Please know that we offer a monthly payment option should you choose to come back to OneGuard. On behalf of the entire team, thank you again! We truly value your past business and hope to serve you again in the future. OneGuard Home Warranties
Reviewed April 28, 2019
I like doing my claims with OneGuard over the phone because I can tell them exactly what I want. The process is pretty simple for me and I'm more comfortable doing it that way even if I know I can do my claim online. I like talking to people. With my water heater, it took a week for someone to come out. A week has been the longest timeframe I've had. For some things, it was two or three days.
The contractors who came were always fine. Some of them I like more than others. If you have a special request, you just tell OneGuard before they could do the whole order. That way, they won't have to start over. You can tell them you want to use a certain person and they can pull up the info and type that in. There was a guy that fixed my dryer and I called OneGuard and asked for him.
Dear Alton, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Providing a level of service that exceeds your expectations is our top priority, and we appreciate the opportunity to assist you with all your home warranty and home services needs, and we love the positive feedback. Thank you also for your patience regarding the timeframe for the water heater replacement. Please know OneGuard phone representatives are available 24/7, 365 days a year, and we are always happy to provide our personal assistance with any of your pending service requests. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business over the last 8 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 27, 2019
Had OneGuard with home purchase in Texas. Needed a plumbing repair for foundation transfer. All is fine with OneGuard. But don’t let them use SWAT Plumbing. We spent $4,000 in addition to what home guard covered. Three years later their fix failed. SWAT could not find their records in a timely manner and my now RE-repair was an emergency. SWAT Plumbing failed to get a permit and inspection. I am now spending another huge amount re-doing the work. I truly hope OneGuard discontinues their contracts with SWAT Plumbing. Not what you want for home warranty type work.
Dear Jeff, Thank you for allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and we regret your frustration concerning the plumbing repairs that were completed in May of 2016. Please know all repairs are guaranteed for 30 days after completion and we sincerely regret the circumstances that occurred after the expiration of your service agreement and are saddened by the missed opportunity to re-evaluate the situation. We truly appreciate the opportunity to provide you with this information and sincerely hope it helps. OneGuard Home Warranties
Reviewed April 27, 2019
A one-year warranty with OneGuard came with the purchase of my condo. To renew for another year, they want nearly $600.00. In addition, you pay $69.00 for every service call. In the year I've had it, I've used it 3 times ($807.00 in fees). I would not have spent that much for the minor repairs I have had. And they get the service fee upfront, before anyone responds to fix your problem. For example, I called today about a non-working ceiling fan. My credit card was charged immediately, BEFORE anyone called me back about scheduling a visit to look at the fan.
When the fan company called, they could not even come out for 4 days. Meanwhile, what if I fix it myself? I've already been charged. It's good for an absentee owner, or someone not able to do any repairs themselves. Or if you buy a place that has not been well-maintained, and you think a number of things will fall apart. Or for a bigger house than I have. For a smallish condo in good shape, I would not buy it.
Dear Aria, Thank you for the review and honest feedback regarding your service experiences with OneGuard Home Warranties. Our top priority is to provide a level of service that exceeds your expectations, along with the most comprehensive coverage and competitive pricing in the industry, and we appreciate the opportunity to assist you with all your home warranty and home services needs. Please know OneGuard offers a “pay later” option for the trade service fee and we would be happy to make that arrangement with any of your service requests, and also apologize if that was not explained to you. We can set it up to process either 10 days from when your order for service is dispatched to the contractor, or once OneGuard is notified the work is complete. We are also available to assist you 24/7, 365 days a year, and always happy to answer any questions. On behalf of the entire team, thank you for choosing OneGuard. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 25, 2019
I liked how OneGuard had coverage for our salt water pool. We went with their warranty and since then, we've been having service through them. We call in and pay the service fee and the company that they're contracted with calls us and comes to our place within a week. Thus far, the contractors have had excellent professionalism and courteousness.
Dear Angela, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. From the first call for service to the completed repair, it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 25, 2019
I have been a OneGuard Home Warranties customer for 3 years now and have no intention of ever canceling. Their service is exceptional and they even offer preventative maintenance that keeps my appliances and air conditioner working well. I appreciate the willingness to help me find solutions to any problem, even things that are not covered. I recently worked with Ralph ** on my renewal and it was a breeze!
Dear Steve, Thank you so much for the 5 star review and posting such positive testimony regarding your service experiences with OneGuard Home Warranties and Ralph! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We have also shared your rave review with Ralph, and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and loyalty, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 22, 2019
I work for a title company and the local OneGuard Home Warranties sales representative comes into the office regularly to check on things. We love OneGuard. Submitting claims with them is very easy. I typically call, but I’ve been trying to do the online thing recently. The contractors who have come out have all been really good.
Dear Mrs. Fink, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Our goal is to always provide a level of service that exceeds your expectations and we love the positive feedback, and appreciate the opportunity. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 19, 2019
I purchased a new home and I had got a list of all the home warranties. OneGuard had a better service call fee and they had a lot more better reviews. I file my claim requests with them over the phone and it's very easy. They have awesome reps. I'm usually called or texted when I should expect their contractors and the timeframe is usually an hour or two hours. Their contractors are very good. Everything is great after their repair.
Dear Anthony, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 15, 2019
I have been with OneGuard Home Warranties for at least 6 years and feel they are an exceptional Home Warranty Company. Customer service is the best at all times and today's experience with Joanne ** did not disappoint! Always helpful, caring, understanding. When I hang the phone up after speaking with them, I feel very satisfied and taken care of! The vendors they have on their list seem to all have to same demeanor and that is amazing! Everyone pays attention to detail and their service ethics is outstanding!!
Dear Twila, Wow! Thank you so much for the 5 star review and such amazing feedback regarding your service experiences with OneGuard Home Warranties and Joanne! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Please know Joanne appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf the entire OneGuard team, Thank you again! We truly value your continued business over the last 8 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 12, 2019
We have several rentals in the Surprise AZ area and have used OneGuard for over 6 yrs. Since we are show birds it is really great to have someone that you can count on to resolve issues when we are not in the area or are busy. They have always provided excellent, reliable, timely service and Ana **. is easy to work with!
Dear Dee, Thank you so much for the 5 star review and such positive testimony regarding your excellent service experiences with OneGuard Home Warranties and Ana! Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we always appreciate the opportunity to help! Please know we have also shared your review with Ana, and your kind words really made her day! On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your continued business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 11, 2019
I got a call from Michelle ** regarding the homeowner warranty renewal. She quickly and efficiently explained my plan options and advantages and what is covered under the plan. Thank you for the renewal call.
Dear Samuel, Thank you so much for the 5 star review and outstanding remarks regarding your service experience with OneGuard Home Warranties and Michelle! Explaining your coverage options and ensuring a seamless contract renewal was extremely important to Michelle and she appreciated the opportunity to offer her personal assistance to you. OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your continued business. On behalf of Michelle and the entire OneGuard team, thank you again! We humbly look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 10, 2019
I’ve had OneGuard Home Warranties for five years and things have gone well. They’re responsive and submitting a claim with them is easy. Online, it just takes about five minutes and a company will reach out to me within eight business hours. Recently, I requested service for an AC tune-up and I did it online. They called me to set up the appointment quickly. Then, the tech came out to look at my AC unit. I had to pay some additional money out of pocket additional to service fee but they were able to explain in detail why I had to do that. OneGuard is a good company to work with and I plan to continue using their service.
Dear Lauren, Thank you so much for the 5 star review and such positive testimony regarding your experiences using OneGuard online to create your service requests! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well your positive interactions with our service contractors. On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last 5 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 9, 2019
My water heater would not stay lit and it was under warranty. I had no hot water for four days and could not find any plumbers to help me asap. The company I bought the heater from no longer did plumbing or would honor the warranty. I called OneGuard and spoke to Brad ** in customer service and he went above and beyond to help me with my problem. After explaining my dilemma to him he briefly put me on hold and found a plumber who would come out the next morning. While I was talking to Brad the plumbing company called me right away to confirm my appointment. WOW! Service at the speed of light. Thank you Brad ** and OneGuard for your care and concern. I definitely endorse OneGuard Home Warranty and appreciate the care and kindness that Brad had shown me. He is certainly an asset to this company in a day and age where service is at a premium.
John
Dear John, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and Brad! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. We agree! Brad is an asset to OneGuard and the epitome of customer service, and he appreciated the opportunity to provide you with his personal assistance. Please know we have also shared your review with Brad and you really made his day. On behalf of Brad and the entire OneGuard team, thank you again! We truly value your continued business over the last 6 years and your recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 8, 2019
OneGuard is claiming that internal damage caused by pool water INSIDE A POOL HEATER, is not normal wear and tear. Be aware of how this scam works. They send out their technicians, who rely on OneGuard for call outs. Both followed the company line, claiming pool water leaks in a 13 year old pool heater would not be considered “normal wear and tear”. When I offered to have my pool technician call them and explain why it was normal, they conveniently stated “that they do not take outside opinions into account”. Outstanding! Of course this is all after taking your monthly fee and call out fee. I am awaiting a call from customer service. I will update. But as of now they are continuing their denial of service. Beware!
Dear Barry W., Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation in its entirety to ensure accuracy. Please know our top priority is your satisfaction and we sincerely regret the outcome of your service request for the pool heater that was not covered, due to the breakdown that did not result from normal wear-and-tear conditions. Both OneGuard service contractors that assessed the system, confirmed the error code on the circuit board and non-functional heater blower, were the result of water damage, and subsequent chemical damage to the temperature sensor and heat exchanger. Please be assured we have had in-depth conversations with both service contractors to confirm the details of their diagnoses. In addition, we have spoken with you in an effort to further explain coverage and why the request was not covered. Thank you again for your time and consideration. OneGuard Home Warranties
Reviewed April 3, 2019
OneGuard is really good, and they care about their customers. They have an awesome pay later program, so if you don't have the money that time, after your services, they'll come and pull it instead on that same day. Recently, I filed a claim for the garage. We usually call in to submit a claim and we tell them what's going on. And then, they send out information to someone and someone contacts us. After that, the contractor comes out and fix the issue the next day or some time the same day. Out of all the times that we've ever called into OneGuard, we only had one incident wherein they took us out of the situation and they took care of the issue themselves. Other than that, the contractors that have come out were awesome.
Dear Amber, On behalf of the entire team, thank you so much for the five star review and testimony regarding your service experiences with OneGuard Home Warranties! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help and love the positive feedback. Please know we truly value your business, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed March 29, 2019
My experience in submitting a claim to OneGuard was okay. I love it. The technicians they sent came the day they said. I opened the case and after two days, the technicians were here. It was very fast. The issues I had to have repaired were fixed.
Dear Claudia, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 28, 2019
OneGuard helps out with whatever we need and they're good. We've had them for a year now. Our most recent claim was for the fridge. It was leaking and it wasn't making ice. I called and set up an appointment, and they had it fixed. The contractor that came out was really nice. They came on time and fixed the fridge completely. They got the repair done really fast.
Dear Andres, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we appreciate the opportunity to help! On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 27, 2019
OneGuard Home Warranties came with the house when we bought it and they have been great. Submitting a claim with them was an excellent experience. And they were fantastic. They responded and sent a technician. He diagnosed the problem and got it taken care of. Our dishwasher quit just recently. The tech was here the next day, but couldn't fix it because parts aren't made for it. OneGuard said to replace it and sent us a check for the new one. It was a little inconvenient, but it would've been, no matter who fixed it. They give excellent service and we're more than happy with the way they represented themselves.
Dear Andrew, Thank you so much for the 5 star review regarding your excellent service experiences with OneGuard Home Warranties! Providing a level of service that exceeds your expectations is our top priority, and we appreciate the opportunity to assist you with all your home warranty and home services needs, and we love the positive feedback. On behalf of the entire team, thank you again! We truly value your continued business over the last 3 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 26, 2019
Michelle ** was fantastic at explain the different policy options and add-on features available to our policy. We are an 11 year customer of OneGuard and would highly recommend contacting by phone, instead of only online, as there are additional options & choices that can make the home warranty fit any home or need.
Dear Keri, Wow! Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with Michelle! Your satisfaction is our number one priority, and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We completely agree! Michelle is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business over the last 11 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 21, 2019
This afternoon I had the need to call OneGuard to request service under our Home Warranty Policy with OneGuard. I spoke to Joshua **, who couldn't have been more courteous and helpful in arranging a contractor to be assigned to deal with our issue. He was definitely quite understanding and desiring to assist us. He truly is an assist to your customer service staff! I look forward to the contractor assigned to fix the problem addressing the issue as promptly!
Dear Stephen, Thank you so much for the 5 star rating and such positive comments regarding your service experience with OneGuard Home Warranties and Joshua! Providing quick resolution by friendly service professionals that are caring and prompt, is exactly what we strive to do, and we are thrilled to hear this has been your experience. We have shared your rave review with Joshua and your positive feedback really made his day. On behalf of Joshua and the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 21, 2019
One Guard Customer Service Trish ** was outstanding! She is responsible for the successful replacement of my wall unit microwave/oven. Without her help and careful persistent monitoring, all the moving parts of this transaction would never have been able to come together. She was outstanding. I am so grateful for her help. I now have a new, workable and very beautiful updated microwave and oven. One Guard has been super during my first year in my new home. Trish ** was absolutely the best.
Dear Carol, Wow! Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Tina! Your satisfaction is always our top priority and we are overjoyed that you found convenience and ease in working with Tina throughout the replacement process for the built-in microwave/oven. Please know your testimony is exactly what we strive to do, and Tina is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 20, 2019
We purchased the home in 2016 and the owners prior had OneGuard. They told us about them and we used them as well. Unfortunately, we've had to do a couple of claims, but our experience in submitting claims has been good. I also had insurance with my residence in Texas, but it wasn’t as easy as OneGuard has been. I have some big appliances in the home that have gone down and they have been efficient. My wife did the majority of the phone calls and we get a good follow-up on people coming out. The works have also been great and they’ve helped quite a bit with our something we've needed help on. They’ve been able to help out with the washer, the garage door, and the dishwasher.
I've had some good experience with the contractors they sent out, although we had one issue with the past one with the dishwasher. They weren't able to connect it because the valve was old and they needed the valve to be replaced. They were unwilling to do it and could possibly break the valve, so they had someone come out and fix the valve in the dishwasher in our garage, which was no problem. Then, they came back out once it was done and they did it quickly. I've shared about OneGuard to multiple people.
Dear Alfred, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs and provide you with the peace of mind you deserve. Additionally, we appreciate your transparency and patience regarding the claim process for the dishwasher and are pleased to hear that the installation was completed quickly and efficiently! On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations and look forward to serving you in the future! OneGuard Home Warranties
Reviewed March 20, 2019
I have been a OneGuard customer for several years and have called them for plumbing repairs, carpet cleaning, etc. any number of times over that period. I have always had very satisfactory service. In addition, I have called them with questions where the answers have not always been readily at hand in the Warranty Information. The customer service reps have given me detailed assistance each time, in particular Joanne **, who recently went above and beyond to assist me. If there has been any issue with OneGuard it is only that their phone prompt system could be a little better and the wait time shorter. A small price to pay for good service!
Dear Karen, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties and Joanne! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and Joanne really appreciated the opportunity to provide you with her personal assistance. Thank you also for providing important feedback. Please know we take your comments seriously as they help us in our constant pursuit to provide a level of service that exceeds your expectations. We have also shared your review with Joanne your positive feedback really made her day. On behalf of Joanne and the entire OneGuard team, thank you again! We truly value your continued business over the past 4 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 18, 2019
I heard about OneGuard through Alex, our lender. The rep there was good. We did the moving specials where we get our doors done and rekeyed. They accidentally scheduled us at the same time with another Emma in the same neighborhood so I had to call about that. But they resolved it, and they came out immediately, and it was fine.
Dear Emma, Thank you so much for the 4 star review and testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is always our top priority as we strive to provide the most comprehensive coverage in the industry and best-in-class service. While we sincerely apologize for the scheduling error, we are pleased to hear that swift resolution was provided on your behalf. Please know we are available to assist you 24/7, 365 days a year, if you ever need additional assistance with any of your service requests. On behalf of the entire team, thank you again for the opportunity! We are overjoyed that you have chosen OneGuard for all of your home warranty and home service needs and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 13, 2019
Our OneGuard Warranty came with the home we purchased. During our contract the Air Condition unit needed repair. OneGuard supplied prompt, service and highly trained professionals to do the work. Also our refrigerator broke down and we needed a new compressor. A top notch repairman from the model maker and completed the job that was above our expectation. I would highly recommend OneGuard Warranties to any homeowner. An added note of appreciation goes to Ralph ** for helping us through the continuation process with this great company. It is truly a worthwhile investment for your home.
Dear Roger, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties, our service contractors, and Ralph! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We have also shared your rave review with Ralph, and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 11, 2019
I'm happy with OneGuard's service. Their service is excellent and they will like to try to find a person right away. Whenever I call them, the service is always right away, almost the next day. The last claim I submitted to them was for plumbing. I submitted the request and they told me that it was gonna be two days. The water was running, so I called back and they sent the guy the next day.
Dear Alicia, Thank you so much for the 5 star review regarding your recent service experience with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and offer the peace of mind you deserve. Please know your testimony is exactly what we strive to do, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the past 5 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 10, 2019
When we bought our home in 2017 OneGuard came with the purchase. We've used them for getting the irrigation system working as well as doing preseason services on the central a/c-heating system. The service providers they contract with are professional and reputable. Last year when it came time to renew the contract we researched several other warranty companies and elected to keep our services with OneGuard. The value and services provided are the primary reasons we chose to remain with them.
Dear Rhett, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 9, 2019
We got OneGuard Home Warranties as it was a part of the condition that our realtor had set up. We have them for two years now. Recently my hot water heater went out, and then we called OneGuard and asked if it was covered. They said that if it was normal wear and tear, then it would be covered. A guy came out and looked at it. 48 hours later, I had a new hot water heater. I plan on continuing with OneGuard. They’ve been really easy to use. In both times we submitted a claim, they got somebody out fast and got the problem taken care of with minimal effort on our side.
Dear Aaron, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 8, 2019
I got OneGuard Home Warranties from my realtor and I have been with them for a year and a half. I called them up and told them I needed to do my annual AC checkup, and they contacted their vendor, who then contacted me for the appointment. The contractor came out on time. He got right to work and checked everything. He adjusted the fan in the attic, and then he went out and checked the AC unit itself. There was a part that was supposedly bad, so he went out to call OneGuard and referenced that. They had to come to replace it, and he replaced it all in the same visit.
The guy had checked a previous home prior to us and I guess he pulled the wrong ticket because he found a problem with their AC unit as well, and called OneGuard. They called me for approval to do it, and he wasn’t at my house. That was a miscommunication, more than anything else. Nevertheless, I’d recommend OneGuard.
Dear Albert, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties and our service providers! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Updated review: March 9, 2019
I was contacted by One Guard and was very happy with their response to my concern. They expressed the same great customer service they did throughout our contract with them.
Original Review: March 7, 2019
We recently sold our house in AZ and had no control who the buyers went with as a home warranty company. When calling to cancel our policy because we no longer have the house we were informed that we would get a $50 cancellation fee. I understand if we still owned the house and were just canceling to go with another company but selling the house??? We couldn't transfer service either because they don't offer services in the state we are in. When explaining to the sales rep how I felt she went to her supervisor. The supervisor did not waive the fee. Horrible way to end a great relationship.
Dear Laura, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our follow phone call. Our top priority is your satisfaction and we sincerely regret your frustration regarding the administration fee when cancelling. Please know we hope to have effectively addressed your concerns, and that you will consider updating your review to reflect our efforts and outcome achieved on your behalf. Congratulations on the sale of your home and thank you again for your business! OneGuard Home Warranties
Reviewed March 7, 2019
I’m on my third year with OneGuard and they're doing okay for me. But I figured they'd say, "Here is a veteran that served 30 years in the military. Let’s give a discount to him.” But none, whatsoever. I was wondering if they have ever heard of customer loyalty. There are a lot of other companies that we can choose and I can choose to drop OneGuard right now and pick somebody else. When the garbage disposal was not working, I called OneGuard and they put me in contact with the contractor for them to call me and set up a time. They set up today. The guy came in, took care of the problem, and went away. And the garbage disposal is working now.
Dear Alfonzo, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties over the last 5 years! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the positive feedback and opportunity to help. Please know we are extremely grateful for your many years of service to our country, and we confirmed a military discount was applied on your recent renewal. On behalf of the entire team, thank you again! We truly value your continued business and loyalty, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 6, 2019
I'm a new homeowner and a new OneGuard warranty user - My first call - Trisha ** made it easy and quick. I had several things I needed and she took the time to explain, and made the experience easy and comfortable. By the time I hung up the phone, I already had follow-up emails and service calls for set up. Great experience. Glad I chose OneGuard. - Kirsten **, Peoria, AZ.
Dear Ms. Nichols, Thank you so much for the 5 star review and such positive testimony regarding your first service call with OneGuard Home Warranties and Trisha! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review made Trisha’s day and she appreciated the opportunity to speak with you and offer her personal assistance. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 6, 2019
We looked into getting a home warranty for protection around the house. Expenses pop up and we wanted to make sure we were covered. We've had OneGuard's home warranty for four years now and they've been great. My mom, brother, sister, and daughter also have this warranty. Recently, our heater went out and it was really cold when it wasn't working properly. I submitted the claim for repair and OneGuard called me within 30 minutes and got the contractor lined up. The contractor went out that day and the techs replaced the motherboard. The heater worked for a little while, then it didn't work again. The techs came out three times and made sure that the heater was fixed. I've recommended OneGuard to several friends.
Dear Renee, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 4 years! We strive to provide timely and quality repairs, completed by friendly and helpful service professionals, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for your patience as we worked to achieve resolution for your heating system. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 5, 2019
Required service for broken fan. Contractor contacted us in a timely manner to arrange appointment and arrived on time. Quickly determined the issue and repaired it quickly. We were so pleased with him that he is now in my contact list for all electrical issues.
Dear Chip, Wow! Thank you so much for the 5 star review and amazing testimony regarding your experience with our reliable service contractor! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and we are overjoyed to hear this was your experience! On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 4, 2019
I couldn't be happier with the service and experience of OneGuard. The technician has made 3 calls on my refrigerator/freezer and has done a superior job of analyzing the problem and fixing it. Joanne is a very capable scheduler and the techs always arrive on time and are very courteous.
Dear Elaine, Thank you so much for the 5 star rating and such positive testimony regarding your experiences with our service contractors and Joanne! Your satisfaction is our top priority and we always strive for prompt repairs completed by friendly and efficient service professionals. We are thrilled to hear this has been your experience, and we are truly grateful for the opportunity to help. Please also know we have shared your rave review with Joanne and your positive feedback really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 25, 2019
I have four different warranties because I have rental properties, and I've had OneGuard for many years. Through those years, I have found contractors that are really good, and that's who I prefer to use. One time there was a contractor that didn't wanna do North Scottsdale where my home is, but I called another contractor who said, "No problem. I'll do it." And OneGuard went along with the program. Their response depends on what the problem is, though. Sometimes it's the same day, but it's hot in the summertime here in Arizona so if there's an AC problem, it could take two days. It's always a positive experience with OneGuard and I always refer people to them.
Dear Alice, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 8 years! We strive to provide timely and quality repairs, completed by friendly and helpful service professionals, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 24, 2019
I've had OneGuard Home Warranties for so many years and I've stuck with them because of the combination of the location of where they offer their services as well as their price and value. Sometimes, it was darn inconvenient when something wasn't working properly. I usually submitted my claims with them online, but as I am a real estate agent I usually got to talk to the people in the real estate department and they've always been helpful and friendly. Every time I made a claim, I usually could count on hearing from the contractor in a very short period of time. Then they came at the appointed time and did the work. If the problem was something that they couldn't fix right away, then they came back to fix it. I would recommend OneGuard.
Dear Alicia, Thank you so much for the 4 star review and testimony regarding your service experiences with OneGuard Home Warranties over the last 8 years! Our number one priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help and love the positive feedback. On behalf of the entire team, thank you for again choosing OneGuard! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 19, 2019
Cindy ** too excellent care with my request for service regarding my wash machine. I am in Oregon and I have renters in my condo in Arizona. No problem, Cindy walked me thru the whole process and explained every thing in detail. The renters are happy to deal directly with the service repair company. Thank you.
Dear Mary, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties and Cindy! Providing service that exceeds your expectations, with friendly representatives and contractors that are courteous and professional, is our number one priority, and we love the positive feedback. Please know we have also shared your rave review with Cindy and she appreciated the opportunity to provide you with her personal assistance. On behalf of Cindy and the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 15, 2019
My real estate agent set me up with OneGuard Home Warranties. When you first get a home warranty, some companies will offer you roof coverage but they unfortunately didn't and I didn't realize. Because of that, I wasn't happy in the beginning. But now I keep them and I recommend this to my clients. I'm an insurance agent and OneGuard has a better customer service than the other company we're supposed to promote. Also, I like it because they offer window cleaning and things other than just the standard taking care of appliances and systems.
Submitting claims with them has also been easy. I prefer to call in but their online site and app are easy and self-explanatory. Once, I filed a claim for my refrigerator. That happened over the weekend and OneGuard doesn't do anything over the weekend so they got the order on Monday. However, they couldn't send somebody out that day. A repair company came out by Wednesday, but they couldn't fix the unit and OneGuard had to send somebody else out. Another company then came out the day after the next day. It was ridiculous. OneGuard even told me that I could rent a refrigerator. I'm a single person, how am I gonna go and get that refrigerator? I have to pay for delivery and everything.
If OneGuard set that up for me and took care of that, I think it would have been a much more pleasurable compared to me going and having to find out how much it would cost and whatever. I didn’t have time to take off work to wait for that among the times that I waited for the people to come over, which were half a day. When you don’t have a refrigerator for several days, it gets very annoying and I'm a single person. I can't imagine what that would be like if I had children. I didn't have a lot of food, but I had to throw out what I had.
I wasn't satisfied with that experience, but it was one bad compared to all the other good claims I've had. My first claim was for a water issue. OneGuard sent out Pruitt, which was a name that I have already heard, so I was pleased that they sent out a reputable company. I've also had them have my hot water tank fixed twice, as well as my garage door and they were good experiences. I even referred the garage door guy to my neighbor. They used him and they were also pleased. I've also used their lawn and electrical service and those were great experiences as well. I would recommend OneGuard Home Warranties.
Dear Lindsay, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last four years! Your satisfaction is our number one priority and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We are also grateful for the important feedback you provided regarding your experience for the refrigerator and appreciated your patience as we worked to achieve final resolution. Your feedback helps us improve the service we provide to our valued homeowners. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 14, 2019
This was the first time I had used the ‘Chat’ function and I must say that Trisha ** was great. She was able to help me get my concerns resolved quickly. She even stayed on the chat until I had confirmed all my concerns were resolved. Great Job Trisha!
Dear Diana, Thank you so much for the 5 star review and testimony regarding your first chat experience with OneGuard Home Warranties and Trisha! Your satisfaction is our number one priority, and Trisha was very happy to have the opportunity to answer your questions and offer her personal assistance. Addressing customer concerns on the initial call or chat is exactly what Trisha and all of our representatives strive to do. We have also shared your review with Trisha and your positive feedback really made her day! On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 14, 2019
You don't want to be without an A/C in summer in Texas. OneGuard took care of me and followed up to make sure my repairs was done. Yes it was. I just went online today to see if I could get a maintenance/tune up and Trisha ** via chat helped me to set up an appointment easily with no need for me to call in. She was polite and very helpful in answering my questions. I've been a customer for years and I am really glad they have my back. They do need more options on their service request website but I am happy the chat room works.
Dear Ayo, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and Trisha! Your satisfaction is our number one priority and Trisha truly appreciated the opportunity to assist you with your service request and answer your questions through our online chat feature. Please know we are always open to feedback and if you have suggestions on how we can enhance our service offering, we would love to hear it! We truly value your continued business over the last 6 years, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Feb. 13, 2019
OneGuard is wasting my time and not yet fixed my refrigerator. On Thursday my freezer was not cooling. We called OneGuard on Friday morning and submitted a service request. They scheduled Flemmings Appliance for diagnostics on Monday morning. By Monday, my refrigerator stopped cooling completely. The technician who came said the compressor is broken and needs to be replaced. He noted the serial and model number and said he will order one and someone will come to replace it in a couple of days. Later, there was no update. We followed up with OneGuard and they said someone from 7 Star Appliance will come for second diagnostics on Wednesday.
I have 2 kids and have been eating outside food since the weekend. OneGuard did not even consider my situation and taking their time. When I asked if 7 Star Appliance will come to replace the compressor, he said NO. They will take a look and then order and again someone else will come to replace after another couple of days. Lesson learned is don't buy any home warranty unless you have another appliance (refrigerator in my case) which works. I am very sad that we had to trash 2 trash bins full of food including juice, milk, eggs and lot of long term staples. Above all, my 19 months old and my 7 year old kids are not able to drink or eat homemade food. I wish there is a way to cancel my contract with OneGuard and get my refund.
Dear Archana, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being receptive to our follow-up efforts of assistance. Our top priority is always your satisfaction and we sincerely regret your displeasure with your service request for the kitchen refrigerator. Please be assured your situation is important to us and we are actively monitoring this service request to ensure positive resolution is achieved on your behalf. We wholeheartedly appreciate your patience and understanding during this process and thank you again for the opportunity to assist you. OneGuard Home Warranties
Reviewed Feb. 13, 2019
We had service performed by OneGuard Home Warranties as a part of routine maintenance. I called the 1-800 number and the techs came out after a couple of days at a mutually agreed upon time. They were fine and knew what they were doing. They were also confident, relayed what their findings were and they submitted a report to OneGuard.
Dear David, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Please know your satisfaction is our top priority, from the first call for service to the completed repair, and we appreciate the opportunity and love the positive feedback. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 11, 2019
We've had a few claims with OneGuard and our experience has always been very good. The process is cake and the representatives are professionals. They articulate what’s gonna go on and what the stages are. That's good. The contractors OneGuard has are very good as well. They explain exactly what they're gonna do, and are professional and thorough. They get the job done the first time and if they don’t have the part, on the next day, they would tell you what’s gonna happen.
Dear Jesse, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help and love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 6, 2019
I have been a OneGuard customer since we purchased our home. We renew every year and it's going on for six years. It is super easy to submit a claim. I can do it online or call it in. Their online site is very easy to use. The contractors who came to our home had been very professional. There were only two incidences where they were not very good and the company took care of it immediately. They credited me another service for our future years and took care of the immediate problem. The quality of works performed in our home had been good. If it fails or we have other issues with it again, they come out and fix it.
Dear Tracy, On behalf of the entire OneGuard team, thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 6 years! Providing best in class service by contractors who are friendly and knowledgeable, is our top priority, and we always appreciate the opportunity to help, and also assist with any service requests that may require additional attention to ensure resolution. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 5, 2019
I've been with OneGuard Home Warranties for five years now and I'm happy with them. It has been very easy to submit a claim and now that I'm living in the house rather than the rental, it's been easier. I had a rental management company before and sometimes they get all confused when paying the bill. One time, OneGuard told me I owed, but I didn't think I did because I thought the management company was managing that. But then I think they screwed up and I had to trust OneGuard and pay what I thought was paid. Since I moved down here, I've had a couple of claims and I have not had any problems. I just call OneGuard up, give them my information, they would write a report, tell me they'd refer, I pay with my credit card knowing that I owed a service fee, and we go on with business.
I live in Arizona now and homes here have some really bad water issues. I needed to kind of take care of some of those issues. The plumbing company that OneGuard referred to me was top-notch. They were very fair, quick, and efficient. I trusted them. I even got to the point where if I had to go to a doctor's appointment or something, I just leave the key, and they come in and do the thing and leave. The guy who has been here a lot was very good in explaining what was going in, what was normal and what was not, and what I can expect. We're also on first-name basis.
Also, once, I wanted to have all the dust on my furnace vent cleaned out. I called in and they said that it wasn’t covered, which I didn’t think it was. I asked if they had someone in mind I could call since I'm new to the area and they sent me a recommendation to someone who does things. When I called her, she only did clean dryer vents, which I could appreciate, but then she gave me a name of someone as well. So, everyone was really helpful. However, I wish OneGuard would accommodate my oldness. I wish that they would send me a bill, but I have to do it the modern way over the phone. I've gotten used to that, but I don't like it. But then I trust OneGuard enough that I feel okay with that.
Dear Kenda, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties over the last 10 years! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Making it easy to request service, and prompt and accurate resolution with friendly service professionals, is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 4, 2019
My brother and sister-in-law had used OneGuard Home Warranties and were really impressed. They loved OneGuard so we decided to follow in their footsteps. We took their word on everything and our claims experience with OneGuard has also been fantastic. The contractors are always quick to come and fix our issues. Our interactions with them have all been great as well. Even in terms of our most recent claim, it's been great since the repair and it works perfectly now.
Dear Kelsey, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we are always happy to help! On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 2, 2019
UPDATE to "Fraudsters & Hacks" review on 11/7/19. The Washer warranty ended up taking over a month to resolve. Having been close to two weeks without a washer I decided just to buy one and deal with the warranty later. When they finally got back to me, they tried to replace a compact stackable washer with a full-size washer - presumably the cheapest replacement they could find. They then found the cheapest stackable washer they could find which was a different make. Even in their own literature, they indicate that different makes cannot be stacked, but even if you decided to do it anyway, the dryer I have has to be plugged into the washer which wouldn’t have worked with their replacement.
I agreed to the cash out option, $473 to replace the broken $1,000+ washer. I received the check somewhere between the first or second week of December. The initial service request was on 11/4, and the date of check was 11/15. I called inquiring about the check the first week of December and representative informed me that a check had been cut but they need to sit on the check for so many days in order for other processes to be validated.
So in summary, if get you insurance on say Lexus and don’t mind it being replaced by a Honda Civic, and don’t mind waiting over a month to get the replacement - I guess the service isn’t so bad. I had planned on canceling this contract once everything was finalized, but with the holidays and work commitments I kept forgetting about it until the automatic deduction hit my account. Interestingly, I received a letter today that read in part, “We are writing to inform you that due to OneGuard’s policy regulations and service expectations, we are unable to renew the above listed contract”. Well let’s see if they cancel the auto bill, I’m guessing not… I'm actually giving them two stars this time instead of the previous one, as they did supplement the purchase of a new washer - however customer service-wise, they are sub-par at best!
Reviewed Jan. 31, 2019
One Guard is amazing. Over the last three years we've had Our AC compressor break, a microwave break, an irrigation valve blew up, and the dishwasher flooded the kitchen. All incidents were taken care for just the cost of a service call. For what we pay a year it is wonderful, it's saved us thousands over the long run. Today I had a minor issue with my account and within a minute or two Sara ** had it taken care of. I didn't even have to wait on hold. Well done guys.
Dear Jason, Thank you so much for the amazing review and such positive testimony regarding your service experience with Sara and OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and offer the peace of mind you deserve. Please know your testimony is exactly what we strive to do and Sara is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 28, 2019
Go with OneGuard. They’re great. I’ve used them quite a few times. I’ve called in to file claims before and the representatives have been wonderful. They’re very knowledgeable. They schedule appointments and they’re there. Also, I haven’t had any problems with any of the contractors that they sent out. They were mostly on time, and everyone I’ve worked with was good. I had good service with them.
Dear Cheryl, Wow! Thank you so much for the 5 star review and sharing such positive remarks regarding your service experiences with OneGuard Home Warranties! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. We wholeheartedly appreciate the opportunity to serve you over the last 14 years and look forward to assisting you with all your home warranty and home services needs for the years to come. On behalf of the entire team thank you again! OneGuard Home Warranties
Reviewed Jan. 24, 2019
OneGuard is part of our package when we purchased our home. Our realtor gave us the information. We call OneGuard when we submit a claim and we tell them what the problem is and they send somebody out. They’ve been great. Everything’s been wonderful - the claims representatives all the way through to the repair technician. The contractors show up, they do a good job, and they’re clean as well.
Dear Victor, On behalf of the entire team thank you so much for the 4 star review and positive remarks regarding your service experiences with OneGuard Home Warranties. Taking the stress out of home ownership and providing best in class service is exactly what we strive to do and we truly appreciate the opportunity! Thank you again for entrusting OneGuard with your business, we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 23, 2019
Putting a claim in with OneGuard is easy. I called in and I didn’t have to wait on hold very long. The reps were even helpful in terms of helping me find a solution without having to put a claim in. My disposal wasn’t working. And so, the customer service rep that I spoke to told me that maybe I just have to press the button on the bottom. So, they went above and beyond. I ended up needing to have somebody come out, and they came out and fixed the problem really quickly and left. I would recommend OneGuard to a friend.
Dear Robin, Thank you so much for the 5 star review and such positive feedback regarding your service experience with OneGuard Customer Care. We are so happy that you found ease in creating a service request and are overjoyed with the opportunity to provide prompt and supportive resolution on your behalf. Your testimony is exactly what we strive to do! Thank you again for the opportunity, we truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 18, 2019
My LG refrigerator stopped cooling and stopping making ice. The contractor OneGuard sent out has taken 3 attempts and now 3 weeks later we were told they wouldn’t be sending the contractor anymore and our refrigerator is still not working. We were told by OneGuard they had to see if it was still under warranty through LG. It is partially, parts but not labor. We have to now go through LG to get it fixed and pay them all the labor costs and then submit what we’ve paid and OneGuard will reimburse us in 30 days.
If I had extra money why laying around for this type of thing I wouldn’t have a warranty, I pay OneGuard for this. So, I’m going to be put out countless 100’s of dollars that I need to feed my family or put it on a credit card where it will accrue interest while waiting for OneGuard to reimburse me. (And OneGuard will not reimburse interest) I have thoroughly read the contract and nowhere does it state that I have to pay upfront and get reimbursed later. Seems like OneGuard makes up the rules as they go. I will be changing companies, or better yet, put the money I spend on them in an account to pay for these things as needed. Then no one will get my business. At this point, between the super slow contractor and having to start over with LG, I may go many more weeks without a refrigerator.
Dear Amy, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up phone call. Our top priority is always your satisfaction and we sincerely regret your frustration regarding your service experience for the kitchen refrigerator. Please be assured we have received the invoice for the repairs completed by a LG certified service contractor and have processed a check for the services rendered. We wholeheartedly appreciate your patience and understanding during this process and are here to offer our continued support and answer your questions 24/7, 365 days a year. Thank you again for the opportunity to assist you. OneGuard Home Warranties
Reviewed Jan. 18, 2019
During my home warranty period, I called to schedule in August in Texas to have the AC looked at, as it wasn't working. We had tenants in the unit. They sent an incompetent Company/Contractor that came without a ladder, and diagnosed the problem as a motor not working when HE didn't even know how to turn on the unit. It worked fine the next day, when my husband turned it on. They don't allow you to used Competent Certified Contractors, and refused to come back and fix the issue which was "it needed Freon", or reimburse me when I had to have it fixed myself. The contractor also left the access to the A/C unit in the ceiling open when he left. I reported them to the BBB and they did NOT offer to come and fix the issue. AVOID THEM AT ALL COSTS! The WORST home warranty company!
Dear Susan, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please be assured we have always acted in good faith in our efforts to assist you and within the parameters of the contract, and we sincerely regret your frustration with the outcome of your service request for the air conditioning system which was not approved, due to the breakdown that was not the result or normal wear-and-tear conditions. We also followed up with you directly to explain the contractor’s diagnosis and why the service request was not covered. Thank you again for allowing us the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Jan. 17, 2019
This company has an amazing customer service. They always pick up the phone fast and resolve your issues in no time. For example Ralph ** went today above and beyond in order to get my warranty renewed. He answered my questions by phone and email and his great service convinced me to renew my policy with OneGuard even though the price was slightly higher than competitors. They did not failed me last year and sure won’t this one.
Dear Ignacio, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard home Warranties and Ralph! Your questions regarding coverage and the contract renewal were extremely important to Ralph and he appreciated the opportunity to offer his personal assistance to you. OneGuard strives to provide the most comprehensive coverage in the industry while keeping the premium cost competitive, and we truly value your continued business. On behalf of Ralph and the entire OneGuard team, thank you again and we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 16, 2019
OneGuard Home Warranty does not back up their customers and sides with their lowest bidder contractor. If you have OneGuard, cancel your contract before you get screwed. Stay away from Speedy Elect & Air, their technicians are dishonest. I recently had a problem with Speedy Electric & Air, (972) 366-5700 and OneGuard Home Warranty, (888) 896-0014. I believe Josh of Speedy Electric left my heater system semi-operable after I asked him for a quote on a new system during a service call in Nov 2018. He worked on the system 13-15 Nov 2018 re-wiring 3 heating elements. I personally saw him working on one of the heater coils, I assumed he did all 3.
The months of November and December 2018 were relatively mild, and I believe my system worked at 2/3 capacity without much problem. On Jan 3, 2019, it was a bit colder, and I submitted a trouble call to OneGuard. Speedy was assigned to come and look at the system. On the 5th of January, the system seemed to be working okay, the weather was warmer also. When Speedy called to arrange an appointment, I told them the system seemed to be working, and cancelled the service call. On a cold night on 13 January, I decided the system wasn’t working to capacity. My normal electric bill is about $150 a month, January’s bill was $350. The air handler part of the system seemed to be on all the time.
Josh of Speedy came out on the 15th of January, and told me that a “limiter switch” was burned out and that one of the 3 heating coils was not wired, in fact, taped off. Talks with OneGuard revealed that the office of Speedy told them that the limiter switch was MISSING, and a coil was unwired. Re the Jan 3 service call, the office of Speedy told OneGuard that I FIXED THE SYSTEM MYSELF (from OneGuard notes). I can state categorically that the door to the air handler was not even opened, much less another service company or myself unwired and taped off a heater coil and caused the limiter switch to burn out (since Josh worked on the system 15 Nov 2018). It was obviously left in this condition on Nov 15, 2018, on purpose on the indication of buying a new system or forgetfulness. Josh left an estimate for a new system costing $2,512.00.
I trusted Josh and shook his hand. I’ve been with OneGuard since 2008, they’ve paid partially for a new ceiling fan, some plumbing problems and replaced my refrigerator twice (the second time after 4 service calls, they always take the cheap repair instead of replacing an obviously bad appliance, but that’s in the contract) for $732 a year. My heating system has been worked on at least 8 times since 2008 at $69 per service call. Stay away from Speedy Air and Heating and I urge you to cancel your contract with OneGuard, they take the technicians word over the customer making the customer out to be a liar to save money. Both Josh (Speedy) and Nicole (OneGuard) were argumentative on the phone. When they called to straighten out the problems, they already had their minds made up and listened to no counter information. Stay away from them.
Dear Steve, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation in its entirety. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the OneGuard plan, and we sincerely regret the outcome of your most recent service request for the heating system that was not covered due to the breakdown that did not result from normal wear-and-tear conditions. Please know we have followed up directly with the service contractor on your behalf to verify the details of their diagnosis. We have also spoken with you in an effort to further explain coverage and why the request was not covered. Thank you again for your time and consideration. OneGuard Home Warranties
Reviewed Jan. 15, 2019
Very dissatisfied with the experience getting my oven and washer repaired. Upon expiration of my contract, I will seek other warranty providers. My bad experience involved these three areas: The time it took for the service company to come over to diagnose the problem after initial contact. The time it took to receive the needed parts after diagnosis, and the refusal by OneGuard Home Warranties to permit me to use another service company after I voiced my concern about how long it was taking. From start to finish, my oven took 16 days to repair and my washer took 10 days. The technician didn't even arrive to diagnose the washer until seven days after service was requested. I have a family of five with three small children. 16 days without my oven and 10 days without my clothes washer is unacceptable.
Dear John, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up. Our top priority is your satisfaction and we sincerely regret the frustration you and your family experienced regarding the timeframe involved to complete repairs to the washing machine and oven. Your feedback is extremely important, and we have taken immediate action to rectify the situation and ensure you do not have a similar experience in the future. Please know we are also available 24/7, 365 days a year at 888.896.0014 and always happy to offer our personal assistance if you need additional help with any of your service requests. Thank you again for your business and the opportunity to regain your trust. We truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 14, 2019
We had a company named something else before OneGuard which we've had for about 20 years. OneGuard bought it and I’ve had the same people. Submitting claims to them has been simple. I usually get someone, tell them what I want and they'd send someone out in a couple of days. The contractors they send out has always been very reliable, very nice and they always tell me everything that’s going on. So far, I’ve been satisfied with OneGuard.
Dear Diane, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations. Making it easy to request service, and prompt and accurate resolution with friendly service professionals, is exactly what we strive for and we are very grateful for the positive feedback. On behalf of the entire OneGuard team, thank you for your continued business over the last 12 years, we truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 12, 2019
My first claim with OneGuard didn't go very well. We had a hot water tank that wasn't getting hot and we had their guy come out. He thought he had it fixed but it wasn't. He then had to order a part. It took about a week or two before we finally got it running. We were out of hot water heater for three or four weeks and we were getting kinda perturbed about it. I called and they said there was nothing they could do.
Moreover, the guy came into my bathroom and messed with the faucets. I told him I didn't think that was the problem and I thought it was the hot water tank. The next guy came out and said that the first guy should have known that the problem was the hot water tank and not the faucets as there was nothing wrong with the latter. The first guy took them apart and put something backwards back in and so I couldn't turn the faucet back on. The second guy seemed to know what he was talking about and now it's working well.
Another time, our air conditioner went out and we had another guy come out. He took care of the problem right away. However, the second time, we got a guy that didn't know what he was doing. I think they should just have somebody that can solve the problem the first time out. Also, if the tech has to order a part, he should order it the first time he comes here, not the second or third time. The problem should be taken care of quickly. I don't think I'll ever get another warranty anymore because of the way OneGuard handled the situation. I'd rather just go out and get myself a hot water tank and pay a guy to put it in. It's much easier that way and I get it done right away.
Dear Richard, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history firsthand. Our top priority is to provide a level of service that exceeds your expectations and we sincerely regret the frustration you experienced, and timeframe involved to perform repairs. Please know your feedback is extremely important and helps us improve the customer service we provide. Please be assured we have spoken directly with the contractors to ensure repairs have been successfully completed on your behalf. Additionally, we are available 24/7, 365 days a year, to offer our continued support and to ensure that service is conducted in an accurate and timely manner. Thank you again for the opportunity to provide you with this information. OneGuard Home Warranties
Reviewed Jan. 2, 2019
The OneGuard warranty was included when I purchased the house and then I renewed because they were better than other warranty providers. I've had the service for about two years now and every time I've called, everything has been taken care of. I've had no problems whatsoever. A contractor comes to my home in three days, max. And they’ve been excellent. I would definitely recommend the warranty. They’re really good.
Dear Miguel, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Providing quick resolution by service professionals that are both prompt and professional is exactly what we strive for and we are always happy to help! On behalf of the entire OneGuard team, thank you again for your continued business and recommendation, and we wish you a very happy New Year. OneGuard Home Warranties
Reviewed Jan. 1, 2019
I am a Realtor and have had OneGuard for many years and many clients. What stands apart is that they offer replacement of any part or appliance they cannot fix that breaks during the course of regular use. That feature has personally saved me thousands of dollars! I have never had a bad technician and I can request a specific company be assigned to my claim. I highly recommend them and really like the peace of mind having a home warranty provider!
Dear Andrea, Wow! Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! We strive to provide the most extensive home warranty and home services coverage in the industry, if at any time a covered system or appliance breaks down from normal wear-and-tear conditions the OneGuard contract will cover to replace the unit if our contractor determines it cannot be repaired. It has truly been a pleasure to assist you on so many occasions over the last 15 years. On behalf of the entire OneGuard team thank you again for your continued business and referrals! We truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 31, 2018
OneGuard has always been on time and I’ve had good service. All the good things that you’re supposed to get when you're a customer, they gave them to me, so I’m still with them and I've been covered for at least five years. The claims process is really easy. I just give them a call and they’ll give me a date, and they’ll tell me who has got the contract. If I think it takes a little longer, I give them a little nudge whoever it is that's coming out here to do the job, and they'll be right on it. The people that OneGuard has sent out to me were exceptionally good. They performed well and they were professional. They came out here and did the job and didn’t leave a mess, which is important. It’s an older house, so most of my problems have been plumbing, and OneGuard has done good to me.
Having OneGuard is a little peace of mind especially when you have a job that needs to get done and you don’t have the time to do it or you don’t know how to do it. I just shoot OneGuard a quick call, and they’ll send somebody out here to take care of the problems. I had some of the guys at work turn on to OneGuard. It’s something worth happening. It’s a couple of dollars a month but in the long run, it pays off.
Dear Eugenio, Thank you so much for the 5 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and we always strive for prompt repairs completed by friendly and efficient service professionals. We are thrilled to hear this has been your experience, and we are truly grateful for the opportunity to help. Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 30, 2018
When submitting a claim with OneGuard, unless I call it a new claim, I don’t get fast service. For example, if I choose the option to say existing claims, they don’t respond as fast. If I select the new claim option, then immediately I get super fast attention. I really like the customer service just fine and so far, I never had a problem unless it actually comes to the money disbursement part of it. I don’t quite understand some of the decisions in the amounts paid. What they cover or what they don’t cover is pretty much a fine print illusion.
I had a problem recently with my water softener. They said I was not covered on that, then I never realized it. When it came to the AC, they kept telling me they wouldn’t cover the fluid so I'd still pay out of pocket a lot of stuff. I also had a microwave that was on top of my burner that broke down. The size of the microwave for a new replacement was not available. It took me months and I ended up putting a hold on it. The coverage on that was pretty poor as well.
I also had a dishwasher that broke. It would not dry and it would not even soap the dishes sometimes. It was very intermittent and had a very weird problem going on. Every day I used it, the dishes would come out wet and not clean. Each time I called OneGuard, they sent out somebody that tried to fix it. The technician tested it and said that the heater was working. It was drawing water on it and sometimes it would dissolve the liquid. Sometimes it wouldn’t dissolve the tablet. But the dishwasher didn't run the full cycle. They didn’t have the time to do it because the full cycle would take about three hours and they didn’t wait that long. They said they tested the things and it worked then they went away.
Several times, I had to bring the contractor back in and every time I'd do that, I ended up paying more money. They said the dishwasher was hard to fix. They told me that I had to use vinegar on that. It needed to absorb the tablet, that there was some other liquid. They just delayed it long enough that I paid $200 to OneGuard, and then I got a $640 check, and I ended up paying $1,000 for the new dishwasher. It took at least four visits before OneGuard agreed with me that the dishwasher needed to be replaced.
So having OneGuard at some point is not gonna be value-added for me. I might as well just pay for the service myself. I ended up paying more than what I would’ve paid without it, then the value of it went away. This home warranty thing isn’t working for me and that’s the danger with it. They need to make it beneficial for me.
Sometimes when it comes to money, the peace of mind that I expect having a home warranty is all about the fact that they cover things when it goes wrong. If I get the feeling that they don’t cover something and they’re hiding behind the fine print, then that’s a tough one. If OneGuard can somehow make it explicit like a small list of items of what they cover or they don't cover at the outset, I know what I'm getting. They could put it in fine print. This is standard for everybody. But there is so much fine print and detail like, “We cover this part of it but we won’t cover this part of it,” and that’s what people get frustrated. So, that’s one thing.
When I pay the premium $69 per month, I expect good coverage for all the things that break down. I know it’s a cost balance, like how much do they cover or which ones are failing a lot more. They have their statistical analysis for sure, and if the thing takes on a lot, there’s not enough money for OneGuard to cover this at the premium that the customers pay.
But the customer service listens and promptly responds especially the speed at which when I call, they pick it up and respond to it is amazing. I really like the people that they took. 90% of the time, the first responders are very good and fast. Then most of the technicians that do the services are very good except one guy that did the faucet stuff in my house. The first time around, there was a faucet that needed to be replaced. The guy came in and then said that he'd find the part and buy it. He went out and came back, and then he didn't install it. I wanted to buy it, and there was a lot of confusion because he said, “If you buy it, you can install it.” I told OneGuard that I didn't want that contractor anymore. But other than that, it was usually fine.
Dear Sreevatsa, Thank you for the review and testimony regarding your service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and we truly value your feedback regarding contract verbiage, and regret any confusion with respect to warranty coverage. Please know we have representatives available 24/7 to answer any questions you have or assist you in creating a new service request or recall. OneGuard guarantees all repairs for 30 days, and will create a recall service request, at no additional cost, if the breakdown is not fully resolved on the initial service call. Our goal, of course, is for the contractor to accurately diagnose and repair the covered system or appliance on the initial appointment. If a covered item cannot be repaired, or is no longer deemed a prudent repair, OneGuard will authorize replacement. In these situations, we will replace with a system or appliance comparable in features, capacity, and efficiency, or will offer cash in lieu at OneGuard’s cost for the comparable item.
We appreciate your patience throughout the claim process with the dishwasher and allowing OneGuard the opportunity to assist you. Please be assured we have verified that you incurred only one trade service fee charge associated with this appliance. On behalf of the entire OneGuard team, thank you for your continued business, we truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 28, 2018
First time homebuyer; Trisha ** was awesome and helped me get set up with my home warranty! I was having trouble with my logging in so she offered to call me to set up services. Definitely will be my go to person in the future!!
Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties and Trisha. Your satisfaction is out top priority and Trisha appreciated the opportunity to assist you with creating a service request. Please know we have friendly representatives available 24/7 so we are here whenever you need us! One behalf of Trisha and the entire OneGuard team, thank you for choosing OneGuard for all of your home warranty and home service needs. We truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 28, 2018
My first call to OneGuard for my side by side freezer that was intermittently defrosting was on 9/26. They have sent 2 repair companies, 6 repair guys, supposedly "fixed" it twice, we waited 6 weeks for a part that was never ordered and then they said it was not needed. I have had to take time off work each time and have been without a freezer for 3 months, through the holidays! Tech out again Wed, and now they say because the problem is intermittent, they can't fix it. The freezer cools and defrosts throughout the day so I can't keep anything in it. The repair guys have seen it and acknowledge it is happening.
OneGuard says unless a service tech is here at the exact moment it stops cooling they can't fix it. Ridiculous! They should be calling it unrepairable and reimbursing me as their policy states they will. I think 6 visits make it unrepairable. I guess I have to have the service tech sit in front of the freezer for hours to catch it, but wait they are only here for 5 minutes! Shame on you OneGuard for not living up to your commitments!
Dear Alane, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our phone call. Our top priority is your satisfaction and we sincerely regret the frustration you experienced in our attempts to identify the intermittent breakdown to the kitchen refrigerator and ice maker. We wholeheartedly appreciate your patience and understanding as our service contractors have worked diligently to identify this intermittent malfunction and provide you with sound resolution. The service contractor has reassessed the unit but again was unable to replicate the malfunction and reported to OneGuard the freezer and refrigerator are cooling properly at 0 and 35 degrees Fahrenheit. The contractor has also contacted the manufacturer for assistance and they advised the unit is working according to their specifications and were unable to offer additional phone support. Please know your situation is extremely important to us and we are available 24/7, 365 days a year, and always happy to answer questions and provide clarification. Thank you again for the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Dec. 27, 2018
I had never worked with a home warranty service provider before and was somewhat skeptical. We did purchase a home warranty service provider, OneGuard, when we purchased our last house and have had to utilize the service a few times. The customer service representatives have been exceptional. Sophia **, was courteous, and caring. She took time to understand the problem and get the right service provider. I could say this about all the other representatives I've worked with from OneGuard. Secondly, the service providers they use are professional and timely. I have been pleasantly surprised by the whole experience and would recommend it to others.
Dear Pat, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with Sophia and our service contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we truly appreciate the opportunity. Please know that we have shared your review with Sophia and she was so pleased to hear your wonderful comments. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 21, 2018
I have two other "major" home warranty companies during over the last 20 years, and OneGuard is far better than either of them. It's not even close. I've never had anything but responsive customer service when filing a claim. They have always answered my questions thoroughly, promptly... and honestly. Perhaps most importantly, the service companies they have sent out have always been wonderful. Those of us who have experience with these companies know how important... and different... that is. A special shout out to Billy **. He recently handled my refrigerator repair. When the part to fix it could not be find, he immediately approved a buy-out at the policy maximum. No hassles. Get OneGuard!
Dear Ken, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and special shout out to Billy! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. Please know we have also shared your review with Billy and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 21, 2018
We purchased our OneGuard Warranty for several years. We began having difficulty with one of our air conditioning units and for Arizona Residences that’s not a luxury but a necessity. Each year we have our units checked and tuned by The OneGuard recommend HVAC enduring & maintaining a working system according to OneGuard. We had to have 4 HVAC calls due to hot air blowing from that one A/C unit. They did EVERYTHING but replace the unit!!! Said we must have leaks from the ductwork so you the Air Handler cool air was cooling off the attic! Called someone UNRELATED out to the house, the A/C was leaking Freon from 3 places. We had to replace the unit. I will NEVER recommend OneGuard. They made every excuse to increase our coverage cost each year, all the while knowing our air conditioner was slowly dying in the backyard.
Reviewed Dec. 19, 2018
Stay away from this place. Bunch of con artist. Do yourself a favor. Save your money and go elsewhere to do business. They bring these guy out after paying a fee just so they can say, “Oh we don't cover that or yea there’s nothing wrong.” I always end up calling another company so they can come out and fix the problem so then I have to pay a monthly payment then the fee for the person to come out to just say we can’t do anything then I have to pay a different company to actually fix it. Too many loopholes and fighting just to get something done is not worth it. It seems the bad reviews are real and the good ones are fake from my experience I had with dishonest company. I love! how you guys reply to me by pretending you’re the innocent ones and I'm the stupid one.
What OneGuard didn't mention that every time they send someone they try to get out of fixing the problem. For example they sent me a plumber because we had a issue and he lied and said the plumbing was installed incorrectly so they can’t touch it after looking at it for not even one second. So after that I paid someone else to come and fix the problem. After he fixed the issue he stated that the plumbing was installed correctly and the pipes were just plugged. He also stated that warranty company such as Home One warranty are very dishonest and try to get out of fixing the issues. So back to what I said do yourself a favor and stay away from this company. I also tried to see if this company was decent enough to refund me some of the money and all they did for me is waive the 50$ cancellation fee. LMAO!!! Again stay away. Trust me. Save yourself some money.
Dear Youssef, Thank you for bringing this information to our attention and allowing OneGuard Home warranties the opportunity to review your situation firsthand, and also being receptive to our phone call in response to your review. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the warranty agreement, and we sincerely regret your frustration with the outcome of your service requests for the plumbing system, and also the auto fill valve for the pool equipment that is not a covered item under the OneGuard home service plan. Please know we have done our diligence in this situation and will not be offering payment with hopes that you will remove your reviews. OneGuard Home Warranties
Reviewed Dec. 19, 2018
I submit claims more over the phone. But it's not like I'm not able to use technology and I know OneGuard has a discount if you do it that way. But I find that using the internet works for things I often use. To go figure out somebody’s website for the two or three times a year that I use it is sometimes frustrating. Besides, everybody over the phone is really good. I can't say they're experts when I call them like on a bathroom faucet or the AC. But they're pleasant.
The contractor is where it gets a little bit dicey though. Some can be really good and some can be okay. You feel like you're rolling the dice a little bit on who you get and you don’t have the confidence level. If I was to reach out and do it for myself, I ask for recommendations from friends. This is somebody wanting to maybe establish themselves in the market or they branched out from their boss or their other plumbing company. They also seem to have a lot of things they don't cover. On anything, there's always an out because things in the home are complicated. There's always a lingering thing out there where they always win. But I've been with them a long time and they try and do what the home warranty stuff is supposed to do. So I feel like it works better than my neighbors'. Having it there gives me a peace of mind to a degree. If somebody was getting a home warranty, I would recommend them.
Dear Douglas, Thank you so much for the 3 star review and testimony regarding your service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and we wholeheartedly value your feedback. We sincerely regret any frustration you’ve experienced while creating your service requests online and would like to encourage you to contact OneGuard should you need assistance with navigating your online portal in the future. We are happy to offer you our personal assistance 24/7, 365 days a year at 888.896.0014. On behalf of the entire team, thank you again for choosing OneGuard! We truly appreciate your continued business and recommendation, and look forward to working with you in the future. OneGuard Home Warranties
Reviewed Dec. 16, 2018
Having a home warranty is normally financially beneficial. I've had OneGuard before and I've had good results with them then. I was also a Realtor. I recommended them in the past and I have not had customer complaints. And I would recommend them again. I've had contractors who were slow about getting a quote back to me but other than that, they've been fine. The HVAC guy, in particular, did a great job. He knew exactly what he was doing.
Dear Garry, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, from the first call for service, to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we are available 24/7, 365 days a year, if you ever need additional assistance or follow up on any of your service requests. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 15, 2018
The home warranty was something I needed and I've been with OneGuard for years. It's very easy to file a claim with them. I do it over the phone and my interactions with the reps have been mostly pleasant. The contractors they send out are pretty good too.
Dear Nathan, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties over the last 7 years! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties.
Reviewed Dec. 14, 2018
We had a home warranty before at our old house and it was not a great experience. We didn't go with that same company and we knew we needed one when we bought our new townhome. We did some investigation to find out the best home warranty company would be. While we had some recommendations from friends, it was on the internet where we found what we felt would be the best fit for us, OneGuard.
My husband would call OneGuard when submitting claims. He is a home inspector, so he is very conscious of and knows a lot about what's going on so he knows that the contractors we've had from OneGuard have been wonderful, very positive and honest, which is, of course, is very exciting because not all contractors are honest. They've come, they've done what they needed to do, and they've made recommendations as to when we might need to replace something instead of just fixing it and so their repairs had been very good. Overall, we've had a great experience with OneGuard. Their response to everything has been very timely and we appreciate it. We've recommended them to other people.
Dear Joy, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is number one priority and we always appreciate the opportunity to help, and we love the positive feedback. Please know we truly value your continued business and recommendations, and we look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Dec. 13, 2018
I'm a real estate agent. I've used lots of other home warranty companies before and decided to give OneGuard Home Warranties a shot. Their customer service is solid. Sometimes, I'll call the sales rep and she’d submit the claims for me, depending on the situation. The first couple of interactions with their contractors were rough. They couldn’t figure out what was going on. But the last couple of times we’ve had to make a claim, it was really good and they really did a good job of diagnosing the issues. We had the same guy and he was really great. Plus, we had some issues before that that were remedied. I don’t expect perfection, but if there is an issue, I expect it to be taken care of, and it has been with OneGuard.
Thank you so much for the 4 star review and testimony regarding your service experiences with OneGuard Home Warranties and Elaine, your sales representative. Your satisfaction is very important to Elaine and she appreciated the opportunity to assist you with your service request, and your continued patience as we worked through the process, and ultimately replaced your dishwasher. On behalf of Elaine and the entire OneGuard team, thank you again for allowing us to get back to the great service we expect you to receive every time you contact our office. We truly value your business and referrals, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 12, 2018
I was once told by an industry insider that home warranty companies business model to minimize costs is to refuse to provide services, do multiple repairs when replacement is indicated, and keep the customer running around. 80% of people end up giving up, saving them thousands of dollars. If you do fight long enough, there is no penalty if they end up having to pay (the other 20%). They prey on the elderly.
I can only describe my experiences (plural) with OneGuard as feeling just like that business model! If it's something small (less than an hour labor) they will usually address it - otherwise for me they refused to do the work stating "it's not covered" (even though their website clearly states the work was within the warranty scope), or tried to up-charge me. Then when trying to sort it out at the company level, there is only one person to try and deal with their customer service issues (Donye) who had a "tough luck" attitude... SAVE YOURSELF TIME, MONEY, AND AGGRAVATION AND LOOK ELSEWHERE! This is an area that needs better regulation!
Dear Richard, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being receptive to our follow up phone call. Please be assured it is always our intent to provide the most comprehensive coverage in the industry and best-in-class service. While we sincerely apologize for the frustration you experienced with your recent service request, we wholeheartedly believe that we have consistently acted in good faith in our efforts to serve you and within the parameters of the warranty agreement. Please know OneGuard representatives are available 24/7, 365 days a year to offer our personal assistance when faced with an unexpected breakdown, and we will do what we can to help in the moment to find a solution. Thank you again for allowing us the opportunity to provide you with this information. We sincerely hope this helps. OneGuard Home Warranties
Reviewed Dec. 12, 2018
Ralph ** gave me a courtesy call a few days before my policy expired. I had reservations about renewing but he convinced me to stay by explaining the value of their plans. I couldn't afford to pay the policy in whole so, he set me up on a monthly autopayment plan. He's very responsive to my messages and easy to speak to - no ego.
Dear Mee Mee, On behalf of the entire team, thank you for choosing to renew your OneGuard home warranty. Please know it was very important to Ralph to ensure you did not miss out on the opportunity to renew the warranty which covers the major systems and appliances in your home. We shared your positive testimony with Ralph, and he was very pleased to hear that he had answered all your questions and helped to setup a premium payment plan that you were comfortable with. This is exactly what he was striving for! Thank you again, we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 12, 2018
OneGuard is a good company and we like them. They're really good. They respond quickly. The prices are very competitive and they choose reputable technicians. We had had American Home Shield for about 10 years before and we weren’t happy with them. When we had problems with our refrigerator, we had a whole lot of trouble trying to get people to come out. We ended up giving up and buying a new refrigerator at Sears. We even had it delivered before they could get a repairman out. That was when I saw OneGuard. I went online and looked up other home maintenance options. I checked reviews and I liked what I saw.
Then when we were actually talking with a representative, I felt more secured that we would be taken care of and they’ve always done a really good job. We've had them now for a couple of years. They're really good about calling back and sending the technicians on time. I usually call in and tell them what the problem is then they call me back and give me the name of the company that they’ve chosen and the telephone number. Then that company usually calls us within 30 minutes to an hour to confirm a date and time when they're gonna come out.
When it's time for them to actually do the service, they always call 30 minutes before they get here. They've been very professional and we haven't had any bad experiences with anybody that OneGuard has sent. We pay a monthly fee of $79 to be in their plan and then when they do a service call, the service calls are $69. If the technician has to order parts or if there's anything else involved, there's usually a small extra fee. But normally, everything is covered in the $69 trip charge.
Dear Nelda, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! We strive to provide competitive pricing and the most extensive home warranty and home service coverage in the industry, by service professionals that are prompt and professional, and we appreciate the positive feedback. We know you have a choice when it comes to a home service plan, and we are extremely grateful you made the switch to OneGuard six years ago. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 11, 2018
I go online to file claims with OneGuard and normally, the initial process is good. There was just one time that my experience was a little rough. There was one contractor who was bad and the whole experience on that one particular contractor, along with the interaction with OneGuard, was not very good. My air conditioner had gone out in the middle of summer and it took the contractor a week to get there. Then when he came in, he misdiagnosed the issue and it was gonna cost me several thousands of dollars in uncovered expenses. But I demanded a second opinion and when the second-opinion guy came in, he was great.
The problem was the initial process with the misdiagnosis and then trying to work it out with the OneGuard. It was very difficult. When you call in, you wait a long time on hold. But that’s been over a year ago so the process may have been fixed by now. I’d also sent in a review on that one particular contractor with the misdiagnosis. So it may be fixed by now as well. That aside, everything else has been really good. Even in terms of the contractors, everybody has been good. I would recommend OneGuard.
Dear Pam, Thank you so much for the 5 star review and summary of your service experience from July 2017. Please know your satisfaction is our top priority, and we truly regret your frustration and the timeframe involved with the air conditioning repairs. Thank you also for your continued patience as we achieved final resolution on your behalf. OneGuard strives to provide the best customer service, from the initial request for service, to the completed repair, and your feedback helps us grow and improve. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendation, and appreciate the opportunity to provide you with the exceptional service you have come to expect from OneGuard and our contractors. OneGuard Home Warranties
Reviewed Dec. 7, 2018
I have now filed 3 claims with OneGuard, they have found a reason to deny all 3. Their reasons for the third denial sounded fishy so I hired a professional to perform the same inspection they claimed to have done. The results contradicted everything OneGuard claimed. When I presented this to them they then came back with a totally different reason to deny the claim. Do not waste your money with OneGuard. They take your upfront fee, then charge you a service fee every time they send someone to inspect your claim, then they will lie to deny the claim and then change their reason for denial when they are called out on their lie. OneGuard is a very dishonest company.
Dear Jason, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is your satisfaction, and we sincerely regret your frustration regarding coverage and the outcome of your most recent experience for the pool heater. Please note the first service request you initiated was for an automated pool management system, which is not a covered item under the OneGuard home service plan. The second request was for the air conditioning system, and upon assessment, the OneGuard service contractor did not find any mechanical breakdowns and reported the system was operational. The third request for the pool heater was not covered by OneGuard due to the breakdown that did not result from normal wear-and-tear conditions, and also predated the beginning of the OneGuard service agreement. Please know it is our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the home warranty agreement, and we truly hope this additional explanation helps. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Dec. 6, 2018
Been a OneGuard customer for 10 years in Scottsdale with a few small claims -- service was always good. Then had a kitchen faucet blow and was unhappy to learn that what I thought was a full kitchen package did not include faucets. Hired a plumber and got the install done. Having just renewed OneGuard days earlier, I hit "reply" on their email and vented a bit, i.e. 10 years of premiums and when I need them for a faucet they weren't there.
To my surprise, a couple of days later Yesenia, a customer service rep, phoned. We discussed the matter. She heard me, agreed to honour the claim, paid out the maximum $250 (and up-sold me the added package!). Yesenia's style and customer service skills were really impressive. I went from being prepared not to renew my policy next year to completely satisfied (and, for the first time, doing an online review). The response was not only appropriate and timely but kept me firmly on side with OneGuard. Great job! Thanks.
Dear John, Thank you so much for the 5 star review and incredible testimony regarding your service experience with OneGuard Home Warranties and Yesenia! Your satisfaction is our top priority and it is always our most distinct pleasure to assist with all your home warranty and home service needs. Please know providing resolution to your plumbing situation was extremely important to Yesenia and she truly appreciated the opportunity to offer her personal assistance. We have also shared your rave review with Yesenia and she was extremely grateful for the positive feedback. On behalf of Yesenia and the entire OneGuard team, thank you for you continued business for the last 12 years, we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 6, 2018
I called OneGuard the first time I submitted a claim, and then they said that the app was a lot more user-friendly, so I’ve done that twice. But as far as the actual submission process, it has been easy. The contractors have been great and they fixed everything that I have had them work on. I really like my pest control company. They’re very friendly. They’re always asking me if I need anything else or if there’s anything they can do above and beyond.
Dear Jenna, On behalf of the entire team, thank you so much for the review and such positive testimony regarding your service experiences with OneGuard Home Warranties representatives and service contractors, and our app to set up service! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we truly value your business and we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 5, 2018
I had American Home Shield for many years on my house and I've had some issues every now and then with them. After talking to some of the OneGuard people who come to visit our office during sales meetings, I decided to give them a shot, and they’ve done fairly well with me. If I have any questions or any things that I thought I might have issues with, their sales rep has been able to help me out and get them taken care of for me. The contractors that they have sent have done what they needed to do and they’ve gotten fixed what needed to be fixed. I recommend OneGuard a lot with my clients that come up. I'm a buyer’s agent and I always try to get a home warranty plan on there. I have to give them a couple of different options, but I always let them know the experience I've had with OneGuard.
Dear Brian, Thank you so much for the testimony regarding your service experiences with OneGuard Home Warranties and Deb, your sales representative. Your satisfaction is very important to Deb and she is always happy to help with any questions that arise. OneGuard strives to provide the most comprehensive coverage in the industry, by service professionals that accurately diagnose and promptly resolve the situation. On behalf of Deb and the entire OneGuard team, thank you again for your continued business and referrals. We truly look forward to serving you and your clients in the future. OneGuard Home Warranties
Reviewed Dec. 4, 2018
Initially, we were with Allied Home Warranty but then they wrote us a letter saying that we'd be going to OneGuard. Since the transfer, I've called in for claims and OneGuard's reps have been good. They explained what we had to do, what was gonna happen and how long things would take. One technician came out, checked the equipment and told us what he had to do. They don't make the part that had to go to some of the stuff that we had anymore so we ended up having to buy new stuff. Still, the contractor came and put everything in for us. Our equipment has been working fine ever since. OneGuard is a good insurance company.
Dear Moses, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and ensuring you have a clear understanding of the claim process and timeline, is exactly what we strive to provide. Per the terms of your OneGuard home service plan, if we are unable to repair a covered system or appliance, we will replace it. We appreciated the opportunity to help with the replacement of your kitchen refrigerator. Please know it is always our distinct pleasure to assist you with all your home warranty and home services needs. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 3, 2018
I built a new home and wanted OneGuard's extended warranty option. Filing claims is simple. I call them, they put in an order and they have the contractor call to confirm the date and time with me. The contractors they've sent have all been good as well. They took care to protect the floors. They put on shoe covers and laid blankets out when they had to slide out the dishwasher. In general, having OneGuard gives peace of mind. I keep a busy schedule and just calling one number and not having to find a specific contractor make things easy. I’m a realtor and I refer as many clients as I can to OneGuard.
Dear Oscar, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly look forward to serving you and your clients in the future.
Reviewed Dec. 2, 2018
Submitting a claim at OneGuard has been good. The pricing with some of the vendors has not been good though. I had a hot water heater replaced, and the quote from the vendor was about $500 to $800 higher than I got it done for. The vendor sent out was professional and on time, but when you’re working and you have to get somewhere in the Metroplex, it takes a while. I live 20 minutes away from the house but if traffic’s bad, it’s more like 30 or 40 minutes. So, sometimes I might miss the window. I wanted a little more heads-up but when the tech was there, he was fine.
However, the timeline wasn’t great. We had been without hot water for about a week, and the tech said if we paid $200 more, he could get us in two days. If we didn’t do that, then he could probably get us in early next week. We’d been taking cold showers for a week and my wife was really unhappy. On one hand, I’m not gonna pay $200 just to go up in line. On the other hand, we’re not waiting until next week. So I told him we were just gonna get another quote. But OneGuard got their payment and paid us for the hot water heater, which came in a good amount of time. I just wouldn't use that company that came out again.
Dear Dave, Thank you for the positive review and also providing honest and most helpful commentary. Your feedback is extremely important to us and we sincerely apologize for the inconvenience you and your family experienced regarding scheduling. Please note OneGuard representatives can be reached at 888.896.0014, and are available to assist you 24/7, 365 days a year, if you need additional help with any of your service requests or have questions regarding coverage or pricing. On behalf of the entire team, thank you again. We truly value your business and look forward to working with you in the future. OneGuard Home Warranties
Reviewed Dec. 1, 2018
We purchased our home last July. We had to buy all new appliances and I wanted to make sure that they are gonna be working for a long time. We also had a bunch of different things that we had no knowledge of coming from Minnesota. We have a pool and a sprinkler system. We have a septic now too. None of these things were things that we previously had and we had no idea how to take care of them, so we wanted to make sure those were covered as well. We asked our real estate agent about home warranties that she would recommend and she referred us to OneGuard.
Their website has been good and I’m always able to submit things like claims. But where I found that OneGuard falls down is on backing up the work that their contractors do. We had some issues with a sprinkler tech that came out. The sprinkler had a leak we didn't know of and OneGuard didn't cover it. It says right in the paperwork that they don’t cover leaks which is okay. But the tech that came out turned the system on so it was pressurized. He said he was going to get some other things that he needed to get approved. What we didn’t know was on the far side of the lawn where we didn't go that much, it was leaking very badly. Our water company billed us for 180,000 gallons for a month. Our bill for water went from $100 a month to over $900 for the month. It was high because we have the pool and everything.
When the technician came back out three weeks later, he realized that he had pressurized the system so he turned it all off. He said we had a leak but he knew that before he left. But he didn’t completely disable the system. He just turned off the control system for it thinking it was not gonna do anything. But it was all pressurized so it was causing the water to leak. When we called OneGuard about it, they said that all of their companies were bonded and insured. The tech's company should take care of the problem. We tried working with the company but they told us that their technician took care of it and there was nothing wrong, so they were not gonna cover anything. OneGuard wouldn’t do anything either. That was really frustrating.
We’ve also had a couple different contractors who came out that we had an issue with. Our furnace was replaced by somebody that OneGuard was working with at the time. That was at the beginning of March. When we went to turn the furnace on this year, it didn’t work. OneGuard's contractor installed a natural gas furnace but we have propane so it's like a huge fire hazard because the furnace is not set up to burn the correct fuel. It either trips the circuit to turn off the thermostat so it doesn’t burn or it starts a fire. We were lucky that it did the first and not the second one.
We called the contractor and told them what was going on and that they needed to fix the problem. OneGuard is saying that they don't work with the contractor anymore. But the contractor is saying, “We need to get this fixed for them. We don’t wanna void their warranty because we went out and did work to fix what we did wrong in the first place.” Now the contractor is trying to get the okay from OneGuard to come out, do the work and fix the furnace. I haven’t heard about the status of this issue since before Thanksgiving.
With OneGuard, the process works well as far as getting the technicians out. There just isn’t a lot of responsibility on OneGuard's part for anything that their technicians might do. There's also the thing with refunding a service fee. We have the $69 that we have to pay every time a technician comes out. OneGuard never offered to refund that.
Dear Alisha, Thank you for bringing this information to our attention and providing honest and most helpful commentary. Please know your feedback is extremely important to us and we sincerely apologize for the delays in repairing the furnace. We have confirmed with the service contractor that the conversion kit for the gas valve was installed on November 30, 2018, and are happy to hear the furnace has been restored to proper operation. In addition, we look forward to further assessing the sprinkler system upon the completion of a leak detection. As discussed during our phone call, the leak detection is required to locate the origin of the sprinkler system leak. However, those costs are not covered by the home service plan. Once the leak detection has been completed OneGuard would like the opportunity to review those findings and determine the best next steps. Please note we are available 24/7, 365 days a year, if you need additional assistance or have questions. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to working with you in the future. OneGuard Home Warranties
Reviewed Nov. 30, 2018
Ralph ** called me today to let me know my coverage was set to expire. He arranged for automatic payment and helped to renew another policy which was soon to expire on another property. Ralph was very knowledgeable and helpful with regard to the policies. I'd also like to comment that in the nine years that I have been with OneGuard, I have never been dissatisfied with any department, whether it was to report a repair or purchase a new policy. Thank you OneGuard!
Dear Eleanor, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with Ralph! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We are so glad Ralph renewed both of your contracts and effectively answered all your questions, he really is exceptional, and your review made his day! On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last 9 years, and look forward to assisting you in the future. OneGuard Home Warranties
Reviewed Nov. 28, 2018
We've been with OneGuard for years now and we've been satisfied with them. We call in our claims and we've never had a problem, and the quality of the work of the contractors they've sent out has been fantastic. What I like about OneGuard is that they will definitely follow up. If the contractor can’t come at a suitable time, they will reach out to another one. They also call and check to see if we're satisfied with the contractor that came out.
Dear Keith, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your fantastic service experiences with OneGuard Home Warranties over the 9 years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 27, 2018
When I had a claim, there was a miscommunication between the OneGuard rep and the company of the plumber. I did not like that the rep told me that the plumber was gonna come to our house the same day between 3:00 and 7:00. I was upset because I relied on that information and I had to miss a day of work waiting for the plumber all day who did not show up. When I called back, it took forever for the rep to answer. I got the same person in the three times that I called, but she got the problem fixed quickly and she expedited the problem. The plumber came out the next day.
The rep was very polite through the whole process and though I was angry at her and took it all on her, she was not rude so I apologized. She understood that I was frustrated and she got me taken care of. I interacted well with the plumber and he explained why it was happening. He also told me something that I could take care of myself and save me some money before calling them out the next time it happens.
Dear Daniel, Thank you so much for the positive review and providing important feedback regarding your recent service experience with OneGuard Home Warranties, and also taking the time to speak with us this morning in response to your situation. Please know we truly value your business and sincerely regret the frustration you experienced when scheduling your plumbing appointment. We appreciate that you have brought this information to our attention and also your patience throughout as our representative promptly followed up on your behalf to ensure your appointment was successfully scheduled. Our top priority is your satisfaction and it is always our pleasure to assist you with all your home warranty and home services needs, and your feedback helps us improve. On behalf of the entire OneGuard team, thank you again for the opportunity! We look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 24, 2018
I've had a good experience with OneGuard Home Warranties. Submitting claims with them is a quick process. I file them online and after a couple of days, somebody would call me. The contractors that OneGuard has sent me have been good. They would finish the job in one appointment.
Dear Chandrababu, Thank you so much for the 5 star review and detailed testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our top priority and we always strive for prompt repairs completed by friendly and efficient service professionals. We are thrilled to hear this has been your experience, and we are truly grateful for the opportunity to help. On behalf of the entire OneGuard team, thank you again! We look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 21, 2018
Tricia ** was very helpful and friendly. This experience was perfect. When I got off the phone I actually had a smile on my face. Which we all know this is not something we experience often these days. Thank you Tricia.
Dear Ross, Thank you so much for the 5 star review and incredible testimony regarding your service experience with OneGuard Home Warranties and Trisha! Your satisfaction is our number one priority and Trisha was very happy to offer her personal assistance. We understand that needing a repair completed in your home can be a stressful situation. Trisha and all our representatives are always pleased to assist relieve this stress, create a service request, and hopefully put a smile on your face. This is truly everything we strive to do. On behalf of Trisha and the entire OneGuard team, thank you again. We look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 21, 2018
I would like to thank OneGuard for excellent service. I spoke with Chris ** and he saved my holiday. I was in a dilemma and Chris had calm me down and solve the problem by finding me a plumber a day before Thanksgiving where I am to have dinner at my home. Chris thanks for expertise... otherwise my holiday would have been a disaster. Again thanks to you and OneGuard. Because of you my family holiday will be bless.
Dear Lynya, Thank you so much for the 5 star review and incredible testimony regarding your service experience with OneGuard Home Warranties and Chris! There is never a good time for a plumbing stoppage and we understand the added stress when this happens right before a holiday. Your situation was extremely important for Chris to resolve, and the prompt and caring service he provided is everything we strive to do. On behalf of Chris and the entire OneGuard team, we hope you and your family had a very happy Thanksgiving! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 20, 2018
I was moving back to the States after being gone for 20 years. Everything is new to me and OneGuard was the very first suggestion of my realtor when I bought my house. I thought that the price was relatively good as far as it was. It was $69 every time. I looked into all the others and they're pretty much the same. Submitting a claim is easy. I make the phone call and schedule it. They call me back and let me know when. And then they call me the day before. I appreciate that fact because sometimes I forget whenever it's a few days out.
The contractor they sent out helped me because I didn't know the house very well, like when turning on the heat, there are two switches and I didn't know. It's up in the attic. He ran it down for me and it was great. Also, I have used OneGuard for insecticides before we moved in. Although the gentleman they sent out was very nice, he liked to talk more than spray chemicals. Other than that, everything is alright. I don't have any bugs, which is a good thing. So far, I've been very satisfied with OneGuard.
Dear Brett, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to provide you with our personal assistance. On behalf of the entire OneGuard team, welcome back to the states! Please know we truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 18, 2018
I’m a realtor and I’ve been working with OneGuard for eight years. The price is good and they have a special discount for realtors. I’ve also used a couple of other ones but I would come back to them. I prefer them to the other major warranties. Some other companies have all those restrictions but with OneGuard, mostly everything is covered in the warranty. Plus they've been prompt in their service.
It's quick and without hassle to submit claims. I would tell them what is needed and they would send a repair person to get the work done. Until now, I've never had any problem getting any major work done. But I’ve not had anything major other than the fan motor of my AC which was not spinning. Mostly, I get the pre-checks for the AC and the heater done. I've also had a little plumbing problem and that got done quickly. The contractors they send out are also very professional and prompt. They call half an hour before they’re on the way and do the photograph of who’s coming so I know who’s coming to do the job. They're very good. Overall, I’m happy with OneGuard.
Dear Rohinton, Wow! Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! We strive to provide the most extensive home warranty and home services coverage in the industry, by service professionals that are friendly, prompt, and efficient, and we always appreciate the opportunity to help. On behalf of the entire OneGuard, team thank you again! We truly value your continued business and referrals, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 18, 2018
We had a plumbing issue that needed to be fixed immediately. Unfortunately, with the holiday schedule and weekend coming up, we were told by the contracting company that the soonest they could come was Tuesday (4 days) after the event. Of course we were in distress, but Trish ** took the time to call several contracted companies and find us someone to come the SAME DAY. Her personal interest, kind and professional manner earned a loyal customer for as long as we are homeowners. Thank you so much for picking the right kind of person to be on your team.
Dear Toi, Thank you so much for the 5 star rating and detailed testimony regarding your recent service experience with OneGuard Home Warranties and Trisha! Your situation was extremely important to Trisha to resolve and she and appreciated the opportunity to offer her personal assistance to you, and find a contractor with same day service. We agree! Trisha provides an exceptional and professional customer experience, and your positive feedback and recognition made her day! On behalf of Trisha and the entire team, thank you again. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 15, 2018
The sales rep from OneGuard that we met was very hands-on. Any issues we had, she was on top of things. In addition to that, the claims process was easy. I just go online and do everything online. When I had an issue with the trash compactor, the first few people who came took a while to do anything. But when the right contractor came in, they took care of it. It was also easy to work with them.
Dear Victor, Thank you so much for the 5 star review and such positive feedback regarding your service experiences using OneGuard online and with our sales representative, Elaine! Our mission is to provide and enhanced online service request option for our valued homeowners, and your testimony is exactly what we strive to do! We also appreciated the opportunity to assist you with the replacement of the garbage disposal and your continued patience as we worked to achieve final resolution. On behalf of Elaine and the entire OneGuard family, thank you for your business and referrals, we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 14, 2018
I've been with OneGuard for five years and I like the service. Submitting claims is an easy process but they can improve on some of the contractors. The last two contractors were not good for me and I don’t wanna do business with those particular companies they sent to me. They didn't do their job quite well. One was supposed to unclog my toilet and my sink but the clog is still there. I was trying to tell the man that he needs to put the snake in there. He didn't do it because he said it worked. He ran a few drops of water in there and it went out. But when you run an actual bathtub or try to clean the sinks and fill them up, they don't drain. But he didn’t do anything.
Then the other one was supposed to fix my refrigerator but nothing could be done. He said that I didn’t clean the filter on it. But who pulls out a refrigerator to clean a filter? Nobody has told us to do that, ever. But aside from those last two experiences, the contractors OneGuard has sent out have been very good. Overall, they’ve been a great company for me and I've recommended them to several of my friends.
Dear Sherry, On behalf of the entire team, thank you so much for the 5 star review and providing important feedback regarding your service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and we appreciate the opportunity to help you with all your home warranty and home services needs, and we apologize for any frustration you endured. Please know we are available 24/7, 365 days a year, if you ever need additional assistance with any of your service requests, or if you are still experiencing a breakdown after the service technician has left. Please note OneGuard also guarantees all repairs for 30 days, and if a problems persists with any covered item, we will arrange to send a contractor back to the home to further evaluate the situation. We truly value your continued business and recommendations to your friends, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Nov. 13, 2018
The OneGuard representative Joanna ** was outstanding. Her smile and pleasing voice radiated confidence over the telephone. She was exceptionally helpful in setting up a schedule for repair. She is exceptional in performing her duties. If I were now in business, I would hire her immediately.
Dear Lefty, Wow! Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with Joanne! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We completely agree! Joanne is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 12, 2018
We are snowbirds and have a couple of rental in Sun City West. OneGuard is wonderful for taking care of the issues that come up with the rental homes when we are not in AZ. They have great contractors that they use and they seem to always be able to make the tenants happy!
Dear Dee, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and your testimony is exactly what we strive to do. Please know we truly value your continued business and the opportunity to help, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Nov. 7, 2018
Update on 02/02/19: UPDATE to "Fraudsters & Hacks" review on 11/7/19. The Washer warranty ended up taking over a month to resolve. Having been close to two weeks without a washer I decided just to buy one and deal with the warranty later. When they finally got back to me, they tried to replace a compact stackable washer with a full-size washer - presumably the cheapest replacement they could find. They then found the cheapest stackable washer they could find which was a different make. Even in their own literature, they indicate that different makes cannot be stacked, but even if you decided to do it anyway, the dryer I have has to be plugged into the washer which wouldn’t have worked with their replacement.
I agreed to the cash out option, $473 to replace the broken $1,000+ washer. I received the check somewhere between the first or second week of December. The initial service request was on 11/4, and the date of check was 11/15. I called inquiring about the check the first week of December and representative informed me that a check had been cut but they need to sit on the check for so many days in order for other processes to be validated.
So in summary, if get you insurance on say Lexus and don’t mind it being replaced by a Honda Civic, and don’t mind waiting over a month to get the replacement - I guess the service isn’t so bad. I had planned on canceling this contract once everything was finalized, but with the holidays and work commitments I kept forgetting about it until the automatic deduction hit my account. Interestingly, I received a letter today that read in part, “We are writing to inform you that due to OneGuard’s policy regulations and service expectations, we are unable to renew the above listed contract”. Well let’s see if they cancel the auto bill, I’m guessing not… I'm actually giving them two stars this time instead of the previous one, as they did supplement the purchase of a new washer - however customer service-wise, they are sub-par at best!
Original: In short – DO NOT USE THIS COMPANY. You are better off paying yourself every month, and sticking it in specific use savings account. They are fraudsters – hacks – and just all around incompetent. If you want to know the detail, see below. I have been a customer of OneGuard for over four years. I have rarely ever need to use them other than the yard pest control services that they also provide with your contract. However, within the last year I have had an issue with my front load washer. When in the spin cycle, smoke would come pouring out of the machine, and when I’d open the door you could smell and see burnt rubber.
I called OneGuard and they sent a tech out to look at the problem. The tech only examined inside the door, and bent the inside of the tub edge with a screwdriver. He then called it fixed and left. I called OneGuard to tell them the issue wasn’t fixed, and the representative told me that they do not fix anything that isn’t broken. She argued that even though it was smoking and melting rubber, it would have to be not running for them to warranty it.
I kept using the machine by putting it in delicate spin cycle for about a year, until 11/4/2018 when it completely stopped working. I called OneGuard again, who said they would send someone out, and then asked if the credit card on file was ok to charge the service call fee. Uh, pardon me!? My exact response was, "No, I’ve already paid for you to come out for this problem, you refused to address the issue, this is on you." There was a long pause, then she responded by saying, "Ok I’ve set you up with X company, and you should receive a call sometime tomorrow to schedule a time."
Two days later I notice a charge on my credit card from OneGuard. I call to tell them if they don’t want to be reported for credit card fraud, they may want to consider reversing the charge on my account, since it was specifically stated that they were not authorized to charge my account. They agreed to reverse the charge and bill me later (at which time they adamantly refused to waive the service call fee that was due to their negligence and refusal in fixing the issue to begin with). However, all they did was reverse the charge on their books, and left the charge on my credit card. As of right now they are saying that I owe then the service call fee, even though my credit card says otherwise. The saga continues as of 11/7/18.
Dear Rich D, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the service agreement, and we sincerely regret your frustration. Please know OneGuard guarantees all repairs for 30 days, and if a problems persists with any covered item, we will arrange to send the contractor back to the home to further evaluate the situation. OneGuard originally assessed the washer on June 29, 2017, and adjusted the seal to correct an error code. On November 5, 2018, you contacted OneGuard advising the unit was still not working, which was outside the 30 day window. Therefore, we explained a new trade service fee was due per the terms of the agreement. We apologize the representative charged your card when she created the service request on your behalf. We have temporarily refunded the fee and have arranged to charge the card when the service request is completed. You should also receive e-mail notification before the card is charged. As of November 8, 2018, we have confirmed OneGuard is replacing the washer and we have spoken with you directly, advising our Fulfillment department will follow up next to present you with options. Thank you again for allowing OneGuard the opportunity to provide you with this information. We sincerely hope it helps and that you will consider updating your review to reflect our efforts of assistance. OneGuard Home Warranties
Reviewed Nov. 6, 2018
I requested service to get our garage door fixed. We immediately received a reply from a contractor through OneGuard warranty. Unfortunately the times that were available for the contractor to come fix our door did not work out well with our schedule. I called OneGuard and spoke to Trisha ** and she went out of her "Where are you," to find a contractor that would work on the weekend. She immediately set everything up for us. OneGuard and Trisha, thank you!!!
Dear Veronique, On behalf of the entire OneGuard team, thank you so much for the 5 star review and such positive testimony regarding your service experience with Trisha! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Your situation was extremely important to Trisha and she appreciated the opportunity to help locate a contractor that could provide you with a more convenient appointment. We have also shared your rave review with Trisha and you really made her day. Please know we truly value your continued business over the last 6 years and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Nov. 6, 2018
OneGuard Home Warranties is very deceitful. They tell you parts of the truth and seem to purposefully leave out convenient details. Details that cause the customer financial and emotional hardship. The benefit to having a home warranty is to help ease the burden of things that break or go wrong in your home. OneGuard lacks any empathy, customer care or personal touch. You’re a name on a paper... they just want your money. Save yourself the stress, tears and frustration and choose another company to warranty your home. Hoping my review will save someone else from this hardship!
Dear Nichole, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know our top priority is your satisfaction and we sincerely regret your frustration regarding our efforts of assistance and explanations of coverage. OneGuard does not reimburse for repairs or replacements completed outside of the warranty, and requires that an authorized OneGuard service contractor complete a firsthand diagnosis. In your situation, the supervisor you spoke with offered to review your itemized invoice for work performed outside the warranty to determine if OneGuard could help offset your expense, and you opted to cancel the agreement. Please be assured we have honored your request. Thank you again for allowing OneGuard the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Nov. 2, 2018
I want to give my Kudos to Customer Service Representative Joann ** for her professional and friendly service. I had several problems in which she handled very professionally and was very helpful and friendly. She was a pleasure to talk to and definitely an asset to your company. Thank you OneGuard for your great service!
Dear Cheryl, On behalf of the entire OneGuard team, thank you so much for the 5 star review and such positive testimony regarding your service experience with Joanne! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important to Joanne and she appreciated the opportunity to provide you with her personal assistance. We have also shared your review with Joanne and you really made her day. We truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Nov. 1, 2018
Long time customer. AC went out. OneGuard bid over 2500 above other quotes. Tried to work with them over 6 months. Got additional bids, many phone calls. Finally used another vendor rather than pay deceptive company any more of our savings. OneGuard did not reimburse one cent for covered claim. They used semantics to get out of paying. Cancelled warranty but they continued to debit our bank account. Stay away from this company. They are crooks, plain and simple.
Dear Suzanne, Thank you for bringing this information to our attention and providing OneGuard the opportunity to review your situation firsthand. Please know our top priority is customer satisfaction, and we truly regret your frustration regarding your cancellation and error we made. Please be assured we have honored your request and cancelled the contract. We have also backdated the cancellation to the original date of your request and credited the premium payments we should not have collected in September and October.
Please allow us to address your reimbursement request. On August 13, 2018, OneGuard Home Warranties acquired Allied Home Warranty contracts and became the point of contact for all service requests created on or after this date. Please note Allied still honors service requests per contract terms prior to August 13. In your situation, the service request for the air conditioning system was initiated in May of 2018, which was before OneGuard’s acquisition. Therefore, OneGuard recommended for you to contact Allied directly at 855.236.1313. Allied representatives are still available to assist you and answer your questions.
Thank you again for allowing OneGuard the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Nov. 1, 2018
OneGuard’s claiming process is easy and simple. I submit the claim over the phone and speak to a person. They have courteous and efficient representatives and technicians. I had them do the work once and it was done very well.
Dear Khan, Thank you so much for the positive review regarding your service experience with OneGuard Home Warranties. Our top priority is to always exceed your expectations and provide first class customer service. We are thrilled to hear that you found our representatives and technicians courteous and that your claim ran smoothly from start to finish. This is truly everything that we strive for! On behalf of the entire OneGuard team, thank you for your continued business, we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 25, 2018
My contract with OneGuard requires them to replace a broken dishwasher with one that has similar features. The primary reason that we picked the one we have - a Bosch - is the third rack for utensils, a feature they promote as one of the top 3 features of the product. OneGuard claims that it's not a feature, really because they get a good deal on GE appliances and just want us to take one of them.
Dear Doug, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know our top priority is your satisfaction and we sincerely regret your displeasure with the replacement dishwasher. We understand how important the third rack is to you. However, it does not affect the primary operation of the unit. Per your OneGuard service agreement, OneGuard is responsible for installing equipment comparable in features, capacity, and efficiency. OneGuard is not responsible for matching identical colors, brands and dimensions, or any features that do not contribute to the primary function of the covered system or appliance. In your situation, OneGuard presented you with three options: replacement, upgrade, or check. We also provided you with pricing for a Bosch unit, and you accepted the GE replacement. Thank you again for allowing OneGuard the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Oct. 23, 2018
Early last week I had to call OneGuard. The call was answered by Sabrina **. Sabrina went with me to each portion of my concern and before hanging up, she confirmed our conversation and what I exactly needed. The call at no time felt scripted. She was real and kind. Provided real human qualities in her comprehension of my issue. I never felt like I was being rushed or cut off. It's people like Sabrina ** is a large part of why I have stayed with OneGuard. Not to mention, OneGuard resolved the issue the first time. That means a great deal!
Dear David, Thank you so much for the 5 star review regarding your service experience with OneGuard Home Warranties and Sabrina! Your situation was extremely important to Sabrina and she and appreciated the opportunity to offer her personal assistance. Please know we have also shared your review with Sabrina, and she loved the positive feedback and acknowledgment. On behalf of the entire team, thank you again! We truly value your past business and hope to serve you in the future. OneGuard Home Warranties
Reviewed Oct. 22, 2018
When we were choosing a home warranty, the realtor handed us flyers on several and said they didn’t endorse any of them. I researched the ones we had on the flyers, and then we searched home warranty companies. OneGuard seemed to get good reviews overall, so we went with them. Their pricing is competitive, and they seemed middle-of-the-road in terms of price and what they offered. The employees are fantastic too and in terms of communication, reachability, and accessibility, they’re great. They do what they’re supposed to do, and they’re responsive. You call them, they start a claim, and then they start a process. They email you right after you get off the phone so that you have the details available to you, which is fantastic.
OneGuard does the best they can with the vendors they get, but we did not have a very good experience with about half of them. We live in a suburb outside of Austin, and the contractors that were available to us weren’t who we would've ever hired had we been able to pick. One person never showed after weeks of trying. OneGuard tried to get a hold of them, but they never responded, so we were refunded our money immediately. We had another vendor and we ended up taking the whole situation over and doing it out of pocket. We would've picked different people who we communicated better with or that were able to come quicker because sometimes the process took a long time.
There’s a lot of back and forth, and that’s the nature of all warranty companies, but there were certain things we would've rather worked with different people or had things done quicker. Getting vendors is a toss-up. There are also those that respond and those that were awesome. The pest control company they sent were great, and the guys that changed the keys were awesome. I would recommend OneGuard and that somebody get the more extended plan than we got. There were some limitations that I wish we had gone the extra mile and added some other options on our warranty plan, but that was our choice. OneGuard is a great company to work with and they’re reliable.
Dear Candice, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties. It is our most esteemed pleasure to assist you with all your home warranty and home service needs, and we appreciate the opportunity. Thank you also for providing important and beneficial feedback. Please know we take your comments seriously as they help us in our constant pursuit to provide effective communication and the best customer service to properly route every claim process. We also appreciate your understanding of how coverage works. Please note that we allow our customers the opportunity to customize their plans according to their specific service needs. We are available 24/7, 365 days a year, to offer our personal assistance and answer your questions. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 22, 2018
There have been 2 times I've had to use you on rental condos. Microwave was not covered. You said the door handle was cosmetic. It is not. It is necessary... My second encounter was on replacing washer element. Your repairman was there for less than 3 minutes. Did not wait to see it get to rinse cycle, your attendant on duty was rude, interrupted, and talked over me. Denied they missed it, serviceman had to come out twice, and you charged for 2 service calls. Ridiculous.
Dear Gary, Thank you for bringing your concerns to our attention and providing OneGuard the opportunity to review your situation firsthand. Our priority is your satisfaction and we sincerely regret your frustration. In December 2017, a service request was created for the microwave oven that was not heating, and two microswitches were replaced to fix the unit. The contractor also noted the cover for the microwave handle was missing, advising it was securely fastened and opened and closed the door as it should. OneGuard repairs or replaces components that impact the mechanical function of covered items. The missing cover did not impact the use of the microwave, and was not covered by OneGuard.
On the initial service call for the washing machine in August, the contractor determined the water to the unit was off. He turned the water on, tested the unit to ensure it adequately filled, and confirmed it worked properly. A follow up call was placed to OneGuard due to the unit not cycling intermittently. We arranged for the contractor to return to the home and he replaced the machine’s lid lock to complete the repair. OneGuard guarantees all repairs for 30 days, and only one trade service fee was charged for this request.
Thank you again for allowing OneGuard the opportunity to provide you with this information. Please know we truly value your continued business and we look forward to serving you in the future. OneGuard Home Warranties
Updated review: Nov. 5, 2018
Well they came back out and repaired the breaker box and installed the correct circuit breakers. I'm just happy it is fixed. Thankyou OneGuard for your help.
Original Review: Oct. 22, 2018
Called them for an electrical Issue. And yes they set a Tech the next day. Very quick. But they would not fix the entire issue. They have a $101 service average cost per month. Tech they sent denied the claim. As it would cost about 2000 to fix. And drive his monthly average way up so they wouldn’t contract through him if it gets too high. So much for customer service. Not happy. I will not be renewing my home warranty with them. They covered the 2 circuit breakers but would not replace the panel. The issue stated was that the panel has the wrong amperage circuit breakers installed. They are the same ones that were there when they did the inspection on my house which at the time passed their warranty inspection. They will not cover it and have rewarded the Company and techs they send to do as little as possible to fix your issues. Truly not happy.
Dear Jerald, Thank you so much for bringing your situation to our attention, and please accept our sincerest apologies for the frustration you experienced due to the mistake OneGuard made regarding coverage. We believe we have made the situation right on your behalf and the electrical breakdown has been successfully repaired. Please know we hope to gain your trust in OneGuard and the great service we offer our valued homeowners. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Oct. 18, 2018
OneGuard is a good place to go. For as much as I've been with them, they've done good. They will do what they're supposed to do and they get claims done when they're supposed to. It doesn't take long either. I always call and talk to somebody when I submit a claim. And the representatives have answered all my questions. They've gotten the job done right and I'm happy with them. A company would call me back in about 48 hours then they would come out and do the work. The contractor OneGuard sent out was good too. They knew what they were doing and they told me what I would need to do if the issue happens. They've done a great job and everything's been going great since then.
Dear Dean, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and your testimony is exactly what we strive to do. Please know we truly value your business and the opportunity to help, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 15, 2018
When I moved into my house the circuit breaker in two rooms would pop and one light switch was not working. I used the home warranty and paid their $69 fee. They came out and said the breakers are faulty and needed to be replaced as well as the light switch. OneGuard said they would not pay for the light switch because it was automated (only will pay for a “standard switch”). OneGuard said they would only cover the one circuit breaker for one room too. So now when plugging anything into that room another breaker will pop. They refuse to fix this. The electrician said multiple breakers need replaced but OneGuard will not cover.
I’m am currently having to pay $69 again for them to send somebody out again because the random popping of circuit breakers they believe is “a new work order” even though clearly related. I also bought the light switch from Home Depot for $45 and had it installed myself. Very disappointing. I’m in the military and move often and not had a warranty company tell technicians to specifically not fix something they find wrong just so they can charge the homeowner $69 again and again. The hardest thing about moving in the military is you don’t know anybody where you move and have nobody you can trust to fix things and not take advantage of you. Just when you live in a place long enough to find people you can trust you get moved again.
Dear Eddie, Thank you for bringing your concerns to our attention and providing OneGuard the opportunity to review your service request firsthand, and allowing us to arrange for another electrician to assess your situation. Our top priority is your satisfaction and we sincerely regret the frustration you experienced. Please be assured we have confirmed additional repairs have been successfully completed with no additional fee. We are also available to assist you 24/7, 365 days a year, if you need further assistance. Please know we sincerely hope to have effectively addressed your concerns and that you will consider updating your review to reflect the outcome. Thank you again for the opportunity. OneGuard Home Warranties
Reviewed Oct. 15, 2018
I have had OneGuard as my home warranty for a little over 6 years. They have gone out of their way on more than one occasion to make it an excellent experience. Any issue I have ever had has been the length of time it takes for a vendor to be able to come to the house, and even those times, OG has made a number of calls to get someone out as quickly as possible. Ivan ** and everyone at OneGuard are proud of their warranty company (as they should be, it's the best coverage I found in all of my research) and it shows. I highly recommend them!
Dear Jennifer, Thank you so much for the 5 star review and such incredible testimony regarding your service experiences with OneGuard Home Warranties over the last 6 years and Ivan! Your satisfaction is our number one priority and Ivan was very happy to offer his personal assistance, and appreciated the opportunity to help. We have also shared your rave review with Ivan and you really made his day. On behalf of the entire OneGuard team, thank you again, and congratulations on the sale of your home! Please know we truly value your many years of business and recommendations, and hope to have the opportunity to serve you in the future. OneGuard Home Warranties
Reviewed Oct. 13, 2018
As a Real estate Broker, I have sold over 75 OneGuard Home Warranties in the past 20 months. I believe in the company and they are truly one of the BEST Home Warranty companies out there. When it came time for my own Personal Home to get a home Warranty, I was told I was not able to receive a discount or anything off the price of my personal home Warranty. Pretty unfair seeing that I am on the front line of sales for this company!!! I am no longer eager to recommend OneGuard to my home buying clients. I let them make their own choice. I have zero incentive to continue to push this home Warranty.
Dear Donna, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. We truly value your business and referrals, and we apologize for the frustration. The pricing on your existing OneGuard warranty reflects a real estate transaction, and the pricing on this type of plan is discounted. Upon renewal, the price generally increases. In your situation, as a realtor, if you renew your OneGuard warranty, you will still receive a discount. We have also noted the account to show you have an agent plan. Please know we sincerely hope this information helps and that we have the opportunity to continue to serve you and your clients. Thank you again for your time and consideration. OneGuard Home Warranties
Reviewed Oct. 13, 2018
When I first bought my house, the seller included a one-year warranty for free from Allied Home Warranty. During that year, a small little thing happened with my air conditioner that got taken care of. I just kept it mainly for the peace of mind that if anything goes wrong with my appliances, my water heater, plumbing or the different things that it covers, I would be covered and I would only have to pay a $60 fee versus having to pay for the full amount. Eventually, OneGuard took over and I was sent a letter saying that OneGuard would be my provider going forward.
OneGuard's website is easier to navigate. It's more user-friendly and I like the information that I get when I log in. I can see the previous claims and what were done with it. I also like OneGuard's process better than Allied. It's easier to process a claim and the communication I've gotten in regards to the service request was better. With the seven claims in the whole six years that I've had a warranty with Allied, it happened very often where they didn't have a service provider in my area. So, they would authorize self-service where I could pick my own company. The problem with self-service is you have to pay for the entire thing upfront and you have to wait about eight weeks to get reimbursed. And that's one thing I did not like with Allied.
So far, I've only had one claim with OneGuard and my interaction with their rep was nice and smooth. The rep was very professional and very friendly. Luckily, they had a contractor for my air conditioning issue. It was completely out and the technician went out there quickly, fixed it the first time and got me back up and running again. He did a great job. The air conditioning has been working perfectly since then. I was very happy with the technician and I hope that if anything happens again, they'd be the company that would go out there to fix it. Overall, it has been a pleasant experience.
Dear Angel, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help and love the feedback. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 11, 2018
Home warranties have been beneficial for me and I chose OneGuard because of what one of my co-workers told me. You can file a claim online, but I always call in and it's easy. I had several call-ins because I had several problems going back and back, and the reps have been nice. The contractor was good as well. They come do their job and they’re gone. They’re very professional and they keep it that way.
I’m very pleased with the services and when I call, they come right out. Within four hours, somebody calls, but I am contacted through email because I’m at work and I can’t keep my phone on me. When I checked my email, I saw that they already set up an appointment to come out, so that worked perfectly for me because I didn't have to play phone tag. OneGuard is excellent and everything is good and right with the repairs too.
Dear Loretta, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 3 years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 9, 2018
A home warranty is a good thing to have when you’re buying a house. I had another home warranty company that OneGuard bought out. We just transferred over. The claim I’ve submitted with OneGuard was taken care of really well. I did it over the phone and it was very easy. I told the rep what my problem was, and she said she would send somebody out. I was very happy with the contractor. My problem happened on a Saturday. It was a leak, and I was afraid that I couldn’t even get anybody until Monday. So, I called on Friday and the contractor had the issue fixed by Monday morning. I had a good experience with OneGuard.
Dear Ryan, On behalf of the entire team, thank you so much for the positive review regarding your recent service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Oct. 8, 2018
My landlord has a contract with OneGuard and as a tenant I called OneGuard to report an outdoor pipe leak. I had the pleasure of working with the most helpful and thorough individual, Cynthia **. Cynthia was caring, personable, and thorough. She waited for me to email photos and she made sure to understand the precise source of the problem, then emailed the repair company the images and issue at hand. Cynthia also was thorough in ensuring that I had permission, as a new tenant, to request OneGuard's services. She placed me on hold and reached out to the landlord in order to confirm that it was ok for me to request services. I happen to be friends with the landlord, so of course, he and I appreciated that very much.
I cannot say enough about the personable service that Cynthia provided. She made me smile and made me feel like there was a caring "human" on the other end, as opposed to feeling like a number. It made me think that OneGuard must be a good company in order to keep good people like her on staff. (And by the way, it was a Sunday. She sure had an amazing attitude for working on a Sunday). Thank you, Cynthia! I hope you are treated as good as you treat the customers.
Dear Jennifer, Wow! Thank you so much for the 5 star review regarding your positive memorable service experience with OneGuard Home Warranties and Cynthia! Your situation was extremely important to Cynthia and your testimony is exactly what we strive to do. Please know we have also shared your rave review with Cynthia and she loved the positive feedback, and appreciated the opportunity to provide you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 8, 2018
I had the warranty with OneGuard when I bought the house two years ago and it seemed like a good program, so I stayed with them. When I submit my claims, I could go online or call, but I prefer to call. It has been an easy process and their reps have been very helpful. The contractors who came out were very professional as well. They did an excellent job and they didn’t try to con me. So far, I'm very pleased with my experience and I would recommend OneGuard.
Dear Eric, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 6, 2018
We purchased a house and the seller provided a dollar amount for a home warranty. I searched, found OneGuard and they meet expectations. We had an electrical issue and I had someone come out and take a look at it. My wife was present when the contractor arrived and the repair was done just as we had expected it to be done.
Dear Thomas, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 5, 2018
We have had OneGuard for 6 years now and couldn't be more pleased. Just renewed for another year. Service is outstanding. Every single request was quickly acted on and resolved. I had other companies in the past, but none anywhere close to OneGuard. Cannot more highly recommend this company.
Dear Richard, Wow! Thank you so much for the incredible 5 star review regarding your service experiences over the last 6 years with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and your testimony is exactly what we strive to do. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and high recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 5, 2018
I've been a OneGuard customer for as long as I've been a homeowner. I bought an older home and the first year of the home warranty was paid for by the previous owners of the property. I used it several times that first year and when I realized how much money I was saving, I continued. I've also looked at other companies and their coverage isn’t as comprehensive.
Submitting a claim with OneGuard is very easy. They have flowed along with the advancement of technology, allowing for online booking and even making a payment with a credit card on file. The contract is clear as far as what I can expect and what's not covered. Their reps are always available and extremely friendly. It's very easy to get in touch with somebody. It's a fair and dependable service and overall, a good value for the money. I would tell friends that if they need a home warranty, OneGuard would be the best company to go to.
Dear Patricia, Wow! Thank you so much for the 5 star review and such incredible testimony regarding your service experiences OneGuard online and also our service representatives over the last 9 years! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 3, 2018
OneGuard was our only option for a home warranty when we bought our house. Thus far, getting people out to our place to handle our claims has been easy. However, what is covered by the warranty has been an issue. We were having issues with our faucet outside. Something broke in it during the freeze but then our warranty didn't cover any of that. OneGuard let me know right off the bat that it wasn't covered. Even so, their reps have been good for the most part.
Dear Isabelle, On behalf of the entire team, thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction with all your home warranty and home services needs, and we appreciate the opportunity. We also appreciate your understanding of how coverage works and we are available 24/7, 365 days a year to offer our personal assistance and answer questions. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Sept. 27, 2018
The Realtor that we bought the house from introduced us to OneGuard and we’ve been dealing with them for about 15 years now. Back then, it was a lot cheaper and everything was done between OneGuard and the property management. I was never contacted unless it was something major. Right now, I have a bill from OneGuard for a service call which was taken out already through my property management so that’s an issue that I have to call on. It's like the two of them are not communicating for some reason. In the past, I’ve never had a problem with OneGuard taking care of anything, but it seems likely that this last year the new property management hasn’t been taking care of it like they should. Overall, OneGuard is a good and reputable service. I have a positive experience with them.
Reviewed Sept. 25, 2018
We were sold a home warranty during the sale process for our new home. We had a few things noted during the inspection period which looked like they might become a problem in the short term, so the realtor made the seller pay for the first year of the home warranty service from OneGuard, and told me that we could count on them to solve our problems if one developed. Shortly after moving into our new home, an exhaust fan in our garage went bad. It's a small fan that pulls air through the garage to keep it cooler (we live in Arizona). Not much different than an exhaust fan under the hood of the range, or in the bathroom (bigger than a bathroom exhaust, but about the same size as in a big range like a Viking).
I called OneGuard and they said "You're in luck, that's covered. Exhaust fans are covered as long as they work only in one area, and they aren't meant for the whole house as in an attic fan." They called the company to do the repair, and that guy called me by phone and asked a couple of questions and then never came out. Turns out he had called back to OneGuard and they "re-thought" the decision about my fan, and declined going forward with a repair. Their excuse? "Well, it's more like an attic fan or a whole house fan, and we don't cover those." As I said, it's only in one room (my garage) and so that's blatantly not true. It has no effect on my whole house, and it's not in an attic.
I called Better Business Bureau and reported them. They lied to the BBB and told them that they had dispatched someone to my home for an inspection, and that it was a non-covered style of fan. That was just not true. No one ever took any notice of my fan. I had a 2 or 3 minute call from the electrician they called and he said that I needed a mechanical contractor, not an electrician, and he called them and told them that. I have never worked with such a group of people in the past, who are prepared to lie or do anything they can to support their 'verdict'... You will not be satisfied if you buy from OneGuard, and I hope this story serves as a warning if you are considering a home warranty.
Dear Dave, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know the service contractor contacted OneGuard Authorization, advising he spoke with you directly upon receiving the service request for clarification. He stated that you told him the item in question is a garage exhaust system, designed to remove heat from the garage. The unit is installed in the wall of the garage, equipped with an 18 to 20 inch fan blade, thermostat, and duct-work. Based on this description, he informed OneGuard that he does not work on this type of exhaust system. Please note in accordance with the terms and conditions of the service contract, we have informed you that attic fans and whole-house fans are not covered. At this point, we are awaiting information from you to demonstrate an exhaust fan comparable to what is installed in a bathroom or Viking range hood. Thank you again for your consideration. We look forward to receiving your information and will follow up accordingly. OneGuard Home Warranties
Reviewed Sept. 24, 2018
I have had 2 experiences with OneGuard during my first year and both were handled very quickly and professionally! Thank you for finding first rate service people to handle any homeowner problem! One was AC related during a monsoon storm and the other was a plumbing issue with leaking water which were both taken care of right away! I would highly recommend this quality and professional Company and those that they contract with!
Dear G. Gallo, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and the testimony you provide is exactly what we strive to do. Please know we truly value your business and recommendation, and we look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Sept. 22, 2018
Submitting a claim with OneGuard seems smooth and it is very easy to do online. Also, the claims reps over the phone provide good service. The contractors who have come out are professional and good in doing what we needed done. So, I would recommend OneGuard and I'd tell others to look into them and see if they have any packages that would suit their needs.
Dear Mairelis, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you when creating service requests online and also with our with our phone representatives. On behalf of the entire OneGuard team, thank you again! We truly value your past business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 21, 2018
Although I have OneGuard, I have another warranty company. However, if I could switch it to OneGuard, I certainly would. My experience with them has been superior. I have rentals and my renters talk with OneGuard. There has been a couple of hiccups since I’ve used OneGuard but nothing glaring. It was a he-said-she-said type of thing. As a homeowner myself, when I need a plumber or an electrician, I’d be lucky to get one because they’re so damn busy. With OneGuard, when you call, you get a response the same day. And typically, they’re out there within 48 hours which is unheard of. They are very courteous, friendly, helpful, prompt, and efficient and fast.
Dear Rob, On behalf of the entire team, thank you so much for the 5 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. We are also available 24/7, 365 days a year, to offer our personal assist if you experience any hiccups with any of your service requests. Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 20, 2018
OneGuard took over our policy with Allied. We tried to schedule a heater check (provided in Allied's contract) in September before the policy expiration but OneGuard will not do it until October, which is after our policy expires. We do not plan to renew because the one AC check we had was done very poorly and we even paid for that service call. Two other repairs needed during our first year were not covered under the policy. If you're considering a home warranty policy, read it very carefully and plan on getting less than it says. I'm sorry we paid for the first year but we will not repeat the mistake.
Dear Carl, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please know our top priority is your satisfaction and we sincerely regret that our efforts of assistance have not been successful. Although your contract with Allied was going to expire, we offered to create a service request on your behalf for the heating system tune-up. Please note if you choose to renew the contract and repairs are needed, OneGuard will repair or replace selected covered items that breakdown as a result of normal wear-and-tear conditions. Thank you again for your consideration. We sincerely hope this information helps. OneGuard Home Warranties
Reviewed Sept. 20, 2018
I'm still trying to have them reconsider their denial decision but it has been 2 weeks of nightmares. I’ve had 2 independent a/c contractors come check my a/c to have 2nd and 3rd opinions and they agree that the main leak in my upstairs a/c is due to wear and tear, but Speedy a/c, the contractor the insurance company sent, is saying the leak is coming from the part of the unit at our backyard (the condenser), there is some deterioration in that part (first they said due to dog urinating there over time, then they changed their story saying it was from water damage from the sprinkler head close it. The sprinkler does not hit it, and if it was from the dog, it had to be from prior owner's dog because our dog doesn't pee there and we've only been in this house for 3 months - they should cover it at least under the no-fault clause in our contract).
I've escalated my claims complain to their costumer relationship department and the rep Andrea who's helping me is now telling me that to have Speedy come back to the house to look for leaks in the evaporator coil (part in the attic) would be ANOTHER CLAIM! I asked her to reconsider - it should be consider a “recall,” she said she went back to our call when I filed the claim and I said the problem is in the part of the unit at the backyard (was making a noise or something so my husband called our regular a/c guy and he suggested we turned it off).
It is so ridiculous that they would not check for leaks in the part of the unit in the attic and that Andrea would say that because I mentioned the condenser they only checked that. Which is also not true, my husband was home when they came, and Speedy spent a while in our attic, so I called them and rude lady who answered the phone said they only checked for compatibility and not for leaks in the evaporated coil (attic) because they already found a massive leak in the condenser that wouldn't be covered anyway.
One of the other a/c company I consulted, said the condenser has a minor leak and the major leak is in the evaporated coil and due to wear and tear, and the other a/c contractor said he didn't see any signs of leaking in the condenser and that the leak must be in the evaporated coil. They basically both agreed. I've spent so much time now talking to Andrea, going in circles, emailing her proof, and she hasn't gotten back to me yet from my last email yesterday. I am considering arbitration because their contract basically says you can't sue them, but of course arbitration is costly and time-consuming. Aurghhh... I'm just so mad and disappointed!
Reviewed Sept. 19, 2018
Middle of my fourth year with them. The most honest and forthright of them all and I have researched them. I have had so much as falsified contracts from others. Be careful. OneGuard does exactly what they say and when they say it will happen. I will be with them as long as I am a homeowner.
Dear Carl, On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and the positive testimony you provide is exactly what we strive to do. Please know we truly value your continued business and loyalty, and we look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Sept. 15, 2018
We bought the house a couple of months ago and the real estate agent knew about five warranty companies. She said that she did not wanna go on the line to recommend one over the other but that she didn't know of anybody that had a problem with OneGuard and that her customers had the best experience with OneGuard over others. So we signed up with them.
With the first little go-around we had with OneGuard, we had a thermostat issue and we didn't realize we were going to pay a $70 service fee to have it fixed. Then three weeks later, the air conditioner messed up again and we had to pay another $70. But it turned out that the real problem was the air conditioning unit was going out. So I called OneGuard the second time and their reps were typing my claim in to Grace Air to come fix it as we were having our conversation and me giving them my credit card. And by the time I got off the phone reporting, I had Grace Air calling me and saying they had a service technician in the area. So we had a technician there in 40 minutes.
The next day, by noon, we had a new 5 Ton air conditioning unit and it cost me $1,000. I'm not sure what that was for but I was certainly happy to have a brand new $4,500 air conditioning unit sitting there. I was gonna have to pay $950 to Grace Air to reposition the unit on a new pad but we just put it right back where it was. The property line is so close to our retaining wall that there is nothing else you can do but put air conditioning unit right back where it was. That the air conditioner works great now and we're totally pleased with how Grace Air bent over backwards to get a unit in quickly for us, knowing how hot it is in Texas at this time. It was 103 outside when that happened and it was over the Labor Day weekend when we had guests coming in, but they had us cooled off by the afternoon.
Dear Dennis, Thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your recent service experience for the air conditioning system! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. Please note the out of pocket expense was for items not covered by the contract which included code modifications and a new foundation for the unit. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 15, 2018
I have had 2 claims in 15 months, both for a/c unit repairs and both in August, they started out with the same treatment, weeks between inspection appointments, no follow-up if not initiated by me. The second claim was worse, they took 4 weeks between multiple patch-job attempts to fix the problem and eventually sent the electrician out with 1/2 the parts needed. When that (of course) did not solve the issue, the next step with the other 1/2 the parts cost me $550 in parts for them to complete the repair. Either no a/c or pay $550 more than I paid for the warranty and the service call. BTW they replaced a $7500 Trane unit with $895 generic unit that uses 2x the energy to run. At least nothing was stolen in the process (except my cash).
Dear Bill, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up and efforts of assistance. Our top priority is your satisfaction and we sincerely regret the frustration you experienced and timeframe involved. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the contract, and the additional expense you incurred for the air conditioning repairs applied to items not covered by the agreement. Please know we have honored your request and canceled the warranty. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Sept. 15, 2018
We have had OneGuard Home Warranty for several years. We moved into a new home a year ago and OneGuard offered a fabulous program for the first year which included $300 of free upgrades. We are very satisfied.
Dear Chris, On behalf of the entire team, thank you so much for the 5 star rating and positive testimony regarding your service experiences with OneGuard Home Warranties over the years! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Sept. 8, 2018
OneGuard has been really good on some of the issues but have been atrocious on other ones. I had an ice cube cabinet that went out on the fridge about two months since I owned the house. I called up OneGuard and they sent out somebody who said that it was the ice cube mechanism and that they will put that in order and replace it. About two weeks later, the part came in and they replaced it. They told me to fire it up and that I would have ice cubes again within 36 to 48 hours.
However, seventy-two hours later, there were still no ice cubes. I called OneGuard up and asked what the problem was. They said that it was probably the RO system that feeds the ice cube maker. They sent out another appliance company and they figured out it was the $20 valve that delivers water to the ice cube maker that was on the fridge. The first appliance company that they sent out replaced the mechanism that wasn’t broken and was a total waste of time. I got a secondary company to respond to these things that the first company would have fixed it the first time around.
The most atrocious one was when I had a green pool. I saw that OneGuard had pool service. The pool guy came out and said that he can’t touch anything with our pool and that it was green. I was hoping he could help me why it was green and he said that he was not to do anything because that was gonna ruin his equipment. I asked him to at least explain to me how the pool equipment works. I paid $65 and he went through all the filters. He showed me the filter and it was clean, then he put the vac on but he didn’t thread it properly. When we turned the pool on there was water gushing out of it. He got a set of pliers and cranked it shut, but in taking out the pair of pliers and closing it, he cracked the PVC.
Two days later, the pool was running and the water was gushing everywhere. I called him up and I said that they broke something. It wasn’t the problem before because I never touched it and the tech was there and he knew it was not leaking. He told me he didn’t do it and he said that they weren’t authorized to do that, so that wasn’t their fault because they weren’t supposed to do that in the first place. I was ready to call the lawyer, but they finally did it.
Reviewed Sept. 2, 2018
My friend got me in a prior warranty that we have used for several years, but something came up that they were not very nice about. There are several home warranties to choose from but my friend, who had been such a great source of information before, is now a rep for OneGuard Home Warranties, so we made the decision to go with them. I typically submit my claims online and it is very easy. Quite often, it can be at night and people are closed, so it’s easier to get the ball rolling. Their follow-up is also quick. One time when I called to submit a claim and it was filed late in the day, they returned the call the following morning. It was all good.
Then, I received the service company contact very quickly as well and they came out immediately. The contractors did a fine job and they were courteous and explained what had happened, and it was great. I have had all positive interactions with the people at OneGuard and every step of the way was made really easy, so I appreciated all of it very much.
Dear Sissy, Thank you so much for the 5 star review regarding your recent service experience using OneGuard Home Warranties online! Your satisfaction is our number one priority, and we love the positive feedback and opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 1, 2018
My house is only about five years old and I've only owned it for the last 2 1/2 years. I'm aware about maintaining the household and what things need to be maintenanced on a regular schedule, so, I'm not one of those people that simply don't take care of my home. It was hot in the house and I called OneGuard because I wanted them to do the yearly maintenance before the spring started and before the AC started to be utilized quite frequently. So they sent a technician and the person that came out in March, He said that the coils were so dirty and filthy and that that was causing the problem. They said they were gonna have to charge me $200 just to ensure they would clean it and I told them I was paying for that once a year because you do need those coils inspected, maintenanced, and cleaned once a year at least.
After that, I experienced hotness in my house at night again so I called OneGuard back and a different company came out. They said the same thing about the coils and I pointed out to them that I called OneGuard last March and had someone out here who charged me for that. And I had to pay both times so I paid about 400 bucks for coil cleaning of an AC in less than five months which isn't normal. That kinda rubs me the wrong way and that makes no sense. So I wanted them to take before and after pictures. If they were telling me that they cois were so dirty and there was no way possible that a person in March could have cleaned it, they needed to give me proof. The tech agreed and I even talked to their business office manager who told me to give them the payment and they were gonna take care of it for me. But I did not receive any picture so I called back the business office manager. Still, I got no pictures.
I also called OneGuard multiple times asking for the pictures. I told them that I was having a trouble with this particular vendor and asked them to help me. I feel like I was defrauded and no one can give me proof. Two different companies came out in less than six months and did the exact same work. Anyone who is an AC or HVAC person knows that those coils could not accumulate that much stuff or debris in such a short period of time and during spring season. And the funny thing is, I called them on Monday and they said someone was gonna get back with me but nobody called.
I also did some of OneGuard's preventive services where the techs came out and cleaned the window and the vendor did a horrible job. I had to call them almost five to six times for them to tell that vendor to come back out and do it correctly. Then the company came back out and they did it. I was blessed to have a technician who owned up to his co-worker not cleaning it up to a certain standard.
Overall, I trust OneGuard on Facebook and I will continue to do it. But I'm going to leave them once I get all of my issues taken care of. They are a joke. There is no department that cares anything about a customer when they have a complaint about a vendor and you simply need to pay your fee to them. That is all they care about collecting. And on top of that, I don't believe in them charging my credit card for services performed. I've told them numerous times to charge it after the service is performed but they always ask to charge my credit card at the beginning. And every time, my credit card is charged before the service as soon as I hang up that phone. So, the audacity of them asking me the question and doing the exact opposite makes the experience so bad. I've never experienced anything like this from any home warranty company. Period.
Dear Christiana, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up and efforts of assistance. Please know our top priority is your satisfaction and we apologize for the frustration you experienced, and we sincerely hope to have effectively addressed your concerns. Please be assured we have followed up on your behalf and have provided the documentation you requested for the maintenance performed on the air conditioning system completed outside of the warranty. We are also available to answer any questions and will do what we can to help. Thank you again for your for your consideration. OneGuard Home Warranties
Reviewed Aug. 31, 2018
A OneGuard warranty was purchased for me when I bought my new home and we had it for a year. We had one claim and they did a really good job. Their customer service was very good and I was very pleased with the rep I dealt with who was very helpful. OneGuard took care of the claim as fast as they could so I was very appreciative of that. The contractor was good too. We had to reschedule one time ‘cause we were leaving and so they came back and they were there when they said they were gonna be there. They were able to be complete the repair in one day and there were no problems since then. I recommend OneGuard.
Dear Daniel, Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties! Your satisfaction is our top priority, and we appreciate the opportunity to offer you our personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and hope to serve you in the future. OneGuard Home Warranties
Original Review: Aug. 27, 2018
I called OneGuard Home Warranties to file some claims. Then I paid the fees and they told me that they would send the technician. After that, I had to wait more than two weeks to get the technician and when he came, he refused to fix anything. He said some of my claims might have been there before I bought the house, so I had to pay for the fees for the trip and wait for them to study the inspection report. But after I did all the process and sent them the inspection report, they didn't cooperate with me and they refused to do anything from the claims I submitted. They denied everything.
I tried to follow up with them since not all of my claims were included in the inspection report but they ignored me and didn't answer my calls. I need my money back for the trip or they should give me a refund of the contract. I will not recommend OneGuard for anyone of my people again. They will take you on for long processing and end up doing nothing. You will waste your time and you will pay for the maintenance from your pocket. They are not a reliable company.
Dear Hassan, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand, and also being receptive to our follow up phone call. Our top priority is to provide a level of service that exceeds your expectations and we sincerely regret the frustration you experienced and timeframe involved to perform repairs. Please know your feedback is extremely important and helps us improve the customer service we provide. Please be assured we have spoken directly with the contractor to ensure repairs have been successfully completed on your behalf. We are also available to help if you need further assistance. Thank you again for the opportunity. OneGuard Home Warranties
Reviewed Aug. 26, 2018
Having a warranty on my property is easier than trying to handle problems myself and I don't have anybody who would do the repairs for me, so I decided to get one. I went online and looked at the comments, then I selected OneGuard Home Warranties over the other warranty providers. Typically, OneGuard has sent me messages via email. I've been with them for quite a few years and submitting a claim with them has always been fairly easy. I've called and dealt directly with the contractor, such as the air conditioning company, and set up an appointment with them. Then they've come out usually within a few days and fixed the issue. But OneGuard normally didn't have more than one contractor available for something that I needed and I've wanted more choices. Despite that, however, the interactions that I've had with the contractors that have arrived have always been very good.
Dear Gina, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties over the last 5 years! Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 24, 2018
We were in the market shopping for a home warranty for our rental property and our primary residence, and I saw OneGuard online. It's very easy to upload photos in an online service request, plus their website is easy to navigate. Their response is quick as well. You can request certain vendors of theirs. The last two years of service have been excellent. The most recent plumber was not awesome, but prior to that, Elite Appliance Repair was fantastic. Overall, it's been a very good experience.
Dear Teri, Thank you so much for the positive review and testimony regarding your responsive service experiences with OneGuard Home Warranties over the last 5 years! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you when creating service requests online. Please know we are available 24/7, 365 days a year if you ever need additional assistance. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 23, 2018
OneGuard is very good. We’ve also had another home warranty before, and they did the job, but they were not the top-tier ones. My wife is a realtor and she had somebody that came and gave them a presentation about OneGuard. We own three properties and we’d like to keep the home warranty on all of them. In submitting a claim, it has been quite good between online and on the phone. If I'm at home, I do it online. If not, I call. Their website is easy to navigate. They give you options in terms of what the problem is, but that’s not always covering all the options that the problems can be. So, you have to put it in the comments. The reps are normally pretty good, too.
Dear Joseph, Thank you so much for the positive review and testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you when creating service requests online and also with our with our friendly phone representatives. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 23, 2018
Our A/C went out around 9PM. Went online and requested service stating that A/C was not working. Contacted by a vendor the next morning to tell me they could get to me the next day between 8am and 5pm. They would tighten the window of arrival on day of service. First, that is not really an acceptable way to schedule an appointment for service. I appreciate that we are a rush job but a full 9 hour window is stupid. Second, it's Houston and the A/C is out. Generally, that gets quick service. I didn't tell them I have an elderly parent living with us but didn't think it necessary. I ended up calling a provider I found myself and they were out within 2 hours. I didn't tell them about the elderly parent either. This is not necessarily OneGuard's problem but they chose the provider so they get the review. I will not be expecting OneGuard to send MJS Mechanical if and when I again need repair on my A/C.
Dear Martin, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our call. Please know our top priority is your satisfaction and we sincerely regret the frustration you and your family experienced. We believe we have achieved positive resolution on your behalf and sincerely hope we effectively addressed your concerns. Our phone representatives are also available to speak with you 24/7, 365 days a year if you ever need additional help with any of your service requests, and are happy to offer their personal assistance. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Aug. 23, 2018
After being with OneGuard home warranties for about 7 years, today all comes to an end with this company. I started liking the idea of having a home warranty service company for the unexpected situations a homeowner may face but my experience started to change over the years due to slow responses. I will try to be unbiased for the purpose of this review but I will share my experience with OneGuard during the last two months were I experienced the worst service possible.
Case 1 (May-July 2018 with temperatures over 100+ degrees). I called for assistance with the AC unit at one of the two properties covered with OneGuard. OneGuard sent a not reputable contractor which "fixed" the issue he called a refrigerant leak. I paid $200 dollars for the refrigerant plus the $70 for the service call. Two weeks later the unit failed again and OneGuard sent the same contractor which this time "fixed" a little motor that was not passing power to the compressor.
One week after the second repair the unit failed again and the same contractor showed up to diagnose that the compressor was bad. It took OneGuard several days to get the report and list of parts from their contractor to determine if they were assisting with the compressor repair. Over 5 days without AC past since the last repair call and the time when OneGuard gave an answer saying that they would assist but I had to pay $400 dollars. I asked for more information about the repair and when they explained their plan it included generic and not compatible parts for my system. Asked if another contractor could be sent but the answer was NO since they had a contractor engaged.
At my own expense, I called a local trusted licensed AC company for a second opinion. When they showed up they explained and showed me the system and the parts previously replaced by the OneGuard contractor. It was scary and disappointing to see the poor job performed and low quality parts used by the OneGuard contractor. I opted to ask OneGuard to send me their cash contribution and I went with the local AC company for the repair. I didn't save money but now I have confidence my system was not band aid it by the OneGuard contractor. Still waiting for OneGuard contribution money.
Case 2 (July 2018 with temperatures over 110+ degrees). I called for assistance with the AC unit of a recently purchased home. OneGuard sent a technician that took the system apart and then asked for the home inspection. The contractor left telling me that they will consult OneGuard for the parts needed and that they will come back later to finish the job. Contractor never came back and left the system broke in pieces and parts left everywhere. They did not even bother to close the attic door.
OneGuard called asking for my home inspection report which I provided along with the receipt provided by the seller for the AC service performed before I purchased the home. OneGuard wanted more information about the repair which was provided by the service technician contracted by the seller. After almost two weeks, OneGuard decided to not honor their "No Fault Coverage" using the excuse that I (buyer) was responsible to have the AC repaired before I purchased the home. A week later I brought the local trusted AC company, but they didn't have an opportunity to test or repair the system because it was left broken in pieces by the OneGuard contractor so I ended replacing the system.
It doesn't end here because I called OneGuard to cancel the policy and they re-evaluated the claim and decided to pay the contribution they denied few weeks prior. To my surprise, they said that they were contributing around $270 dollars which was their estimated cost for the repair. In other words, they broke my AC system which potentially could have been repaired with few hundred dollars and I ended replacing the unit for several thousand dollars due to the system being all apart. That motivated me cancel all warranties with OneGuard. Long story short, OneGuard is not what they advertise. - Not qualified contractor or at least not reputable. - Not quality repairs. - Poor customer follow-up. Just be aware of what they are not going to tell you.
Reviewed Aug. 22, 2018
When we bought our house, our realtor recommended OneGuard Home Warranties.
Dear Karen, Thank you so much for the 5 star review regarding your service experience with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 21, 2018
Getting a home warranty is a sensible thing to do. Our neighbor told me about OneGuard Home Warranties and was very happy with them, so I went with them too. I have filed my claims with them over the phone and the claims process has not been difficult at all. The claims reps have always been professional and knowledgeable. Everything is operating just great since the repairs that have been done. So far, our experience with OneGuard has been fine and they're there when we need them.
Dear Sally, On behalf of the entire team, thank you so much for the positive review regarding your service experiences with OneGuard Home Warranties over the last 7 years! Your satisfaction is our top priority, and the testimony you provide is exactly what we strive to do. Please know we truly value your continued business, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Updated review: Aug. 21, 2018
Updating because they are replacing our unit with a new one. I do think the communication could have been better throughout the experience and I’m hopeful the replacement goes smoothly.
Original Review: Aug. 20, 2018
Thank god I got OneGuard for free from the sellers of my house. I would never recommend anyone spends their hard earned money on a home warranty service. They are CRAP. My dishwasher has been broken for 3 weeks and the hoops I have to jump through after paying them $70 to start a claim is insane. They use bad, low customer service contractors who leave you waiting all day to show up for a 3 minute appt and then weeks go by before they approve the claim. It is a terrible service and I truly would not recommend them, ever.
Dear Stephanie, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know our top priority is your satisfaction and we sincerely regret your frustration. Please be assured we are actively working on your service request. The contractor advised a specific part was needed. However, the part is no longer available. Therefore, OneGuard will be offering you a replacement, and your information has been relayed to the appropriate department for prompt follow up and positive resolution. Thank you again for your consideration and patience. We will be in contact very soon. OneGuard Home Warranties
Reviewed Aug. 20, 2018
I have contacted OneGuard many times for problems in the home. They have always contacted a repair company and we have had good service and the work has been done in a timely manner. Would highly recommend OneGuard. I have heard horror stories from customers of other insurance companies. We have had a great relationship with OneGuard and will continue to do business with the company.
Reviewed Aug. 20, 2018
One of my neighbors talked so much about her daughter’s plan with OneGuard Home Warranties. She bargained shop and her daughter has an MBA, so I figured the little girl researched everything and probably knew best. So, I signed up with OneGuard as well. Also, I had other neighbors who had American Home Shield and they were not that satisfied with it.
I have OneGuard for about a year or less now and the first time I have used the policy was for the wall oven that wasn’t working. I submitted the claim by phone and everybody was very cordial. They were also very accommodating wanting to know what the problem was and how to resolve it. The man that came out said that he couldn’t repair it, but that they would send the part off and have someone to make it. I was happy because they kept me informed about what was going on and I didn’t have to guess and get frustrated by waiting long times on the phone. The contractor was marvelous, too. He was a mature man, very professional, and treated my granite tops better than I do myself. Now, my daughter-in-law can bake and cook for me. The wall oven is just wonderful. I’m very pleased with OneGuard and I would recommend them to anyone.
Dear Rosie, Wow! Thank you so much for the 5 star review and such positive testimony regarding your recent service experience for the oven with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 16, 2018
We have been OneGuard customers for several years and have been very pleased with the customer service. Today was no exception. I called to inquire about our renewal and Cynthia was very helpful. She answered all my questions and explained about the a/c incompatible coverage. We like that the service call fee has been $69 for several years. The lower service fee is what made us choose OneGuard over American Home Shield. They were not the parent company at the time. We will continue to use OneGuard as long as we keep receiving the great customer service and affordable service fee.
Dear Rocky, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We have also shared your rave review with Cynthia, and the positive feedback really made her day! On behalf of the entire OneGuard team, thank you again. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 16, 2018
Henry was awesome. He not only did a very thorough check, but gave me info on future care and maintenance, and took the time to walk me through next steps. Each time I have needed a job done, such as garage door maintenance, have had qualified and responsible contractors do the work, and had follow-up by OneGuard... I Plan on continuing my contract with them indefinitely...
Reviewed Aug. 15, 2018
I have been very pleased with the speed in which my claims small or large have been dealt with. Their vendors have been good and I have been quite pleased. I have been with them for 5 or 6 years now, and am happy that I decided to go with them.
Dear Jill, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 5 years! Your satisfaction is our top priority, from the first call to service to the completed repair, and we appreciate the opportunity to help. Please know we truly value your continued business, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Aug. 14, 2018
The people that sold the house paid for OneGuard Home Warranties so I had it for one year. When I submitted a claim, I did it over the phone and I called directly. Their claims reps were easy about the claims since they were just the middleman. They told me who would be contacting me. The first time I filed a claim, they gave me the number of the company that was coming out. However, I didn’t like the second time I called since I didn't get the name of the company. I called OneGuard back and told them that. If you haven’t heard from them by early in the morning, give them a call and they would let you know what’s up. OneGuard would keep you informed of what’s happening, so you’re not just sitting there waiting and not knowing what you’re waiting for.
In every claim that I’ve used OneGuard, it was alright except for my AC. When I needed my toilet fixed, the wait time was reasonable and I can wait for a day or two. However, we had no AC and I had trouble getting the thermostat to work below 75 so I called OneGuard on a Sunday. To me, AC is a necessity especially when it’s 150 degrees outside. The contractor that OneGuard sent out the second time replaced the thermostat. It took time to cool off but the contractor could have explained better how it would work. My thermostat is working fine now. I’m away now but I left it so it would be on the 20-degree and I could get it cool as I needed. I will probably get OneGuard again because I need it as the house is an older place.
Dear Judith, Thank you for the review and positive testimony regarding your service experiences with OneGuard Home Warranties. It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Thank you also for providing important feedback regarding the repair for the air conditioning system. Please know we take your comments seriously as they help us in our constant pursuit to provide the best customer service. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 12, 2018
I was looking for specific things as far as coverage for the house and the one that I picked up from OneGuard seemed like the best option. We've made one claim, so far. It happened a month after we closed the house and it went really smoothly. I called to file the claim and I got a person who got all our information and created the ticket. It was after hours, though, so she informed us that we would have to wait until the following morning to get someone to call us to come out. The tech was great when he came out. He talked about what was going on and looked into our house. He had to come back five days later whenever he got the right part.
Dear Melissa, Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 3, 2018
The experience with submitting the claim to OneGuard was very difficult. I got a representative that didn't know what she was doing. My air conditioning was out of whack and she was asking for unrealistic stuff from me to try to get the receipts, which I couldn't because the seller had made repairs to the house and they had the receipts. She insisted that that was the only way to go and it took over a week and a half to finally find an actual representative who understood something. So, I was without air conditioning for like 12 days.
The first guy that came out said that it wasn't working and he went on to talk to the warranty company. He did not tell me what the problem was. And then finally, I got an actual representative who understood something and she told me what was going on. They were just playing a stupid game with each other. I'm a heart patient and they made me to go hell during that week. The reps were unknowledgeable, uncaring, and not sincere. They were just saying that, "Oh, I understand," but they were not really understanding. They shouldn't have people who don't understand the policy. But having the warranty is imperative especially when you buy a house that's a little bit older. It's definitely very useful.
Dear Yasmin, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is to service you as quickly as possible and we sincerely regret your frustration. According to the terms of the service agreement, OneGuard requires that covered items are in good working condition prior to the effective date of the service contract. Therefore, we requested a copy of the home inspection report and/or repair receipts since this is a new home warranty. Please be assured we have followed your service request to resolution and have confirmed repairs were completed, and cooling successfully restored to the home. The OneGuard representative that services your realtor has also arranged to refund the service fee you paid. Thank you again for your consideration. Please know we sincerely hope this information helps. OneGuard Home Warranties
Reviewed Aug. 2, 2018
First I had the key change service and the tech was terrific, efficient and positive. Second with days the garage door opener stop functioning and a tech was sent. He was knowledgeable and understood the product and quickly fixed my issue. Quick, efficient, knowledgeable and friendly.
Dear Denis, Thank you so much for the 5 star review and testimony regarding your terrific, efficient, and positive experiences for the rekey and garage door services with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 2, 2018
I recently purchased my home and my realtor told me that it would be a great idea to get a OneGuard home warranty. And so far, they've been really great. Whenever I need anything, I call them and they're quick to answer. And if they're not on the line, they will call me within five minutes. Also, the representative tells me that whoever I need help with will call me in two or three days. Then, they also give me an option to call them. That's great because I call them and then I get them the very next day to come and fix whatever they need to do.
But the last time I've had a service call, it was really hard for me. There was a very nice gentleman who came over and fixed the fire alarms and the detectors, and he did a wonderful job. But the thing that was shocking was that the batteries weren't connected. That was scary because I was alone and I take care of my grandson. So, I had to get ahold of my Realtor and tell her about that. Still, the man did a good job for me and has a wonderful personality so I appreciate him.
Dear Flora, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, from the first call to service to the completed repair, and we appreciate the opportunity to help. Please know we are here 24/7, 365 days a year if you ever need additional assistance with any of your service requests and we apologize for the incident with the battery connection. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 28, 2018
I have been with OneGuard since May and submitting a claim with them was easy. It was also convenient because I could do it online. The technicians they sent out have been great and the quality of the work they performed was good. In fact, the faucet that they had to repair in the master bathroom was taken care of on the first swipe.
Dear Breony, On behalf of the entire team, thank you so much for the 5 star review regarding your experiences using OneGuard Home Warranties online! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and your testimony is exactly what we strive to do. Please know we truly value your business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed July 22, 2018
I was looking to buy my first house and looking up different warranty companies. I found OneGuard online and they had a nice website. Recently my garage door was giving me some wild noise so I called them. They told me all my options, were quick to respond and got it taken care of. The contractors were great and I love them. They were all polite, on time and professional. Overall, OneGuard is easy to work with and for the most part, they’re always available. I'm happy with them.
Dear Kristopher, Thank you so much for the 5 star review regarding your recent service experience using OneGuard online for the garage door repair! Our top priority is your satisfaction, from the first call for service to the completed repair, and it makes us extremely happy to know how well this worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 22, 2018
OneGuard has always been very responsive if providing excellent contractor referrals to meet all our needs and to follow up on these assignments to make sure our needs were taken care of in a time and professional manner.
Dear Bruce, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties over the last five years! Our top priority is to provide a level of prompt and courteous service that exceeds your expectations, from the first call for service or online request, to the completed repair, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 20, 2018
OneGuard was recommended by my realtors and I've been with them for four months now. When I used the warranty for the issue with my sprinkler system, the company they sent out didn't fix anything. That company sucked and my grass is still dead. But I recently had them send out a plumber and that was fine.
Dear Joseph, Thank you so much for the 5 star review regarding your recent service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have arranged for a different contractor to assess your sprinkler system and we will also follow the new service request to resolution. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 19, 2018
We have been with and used OneGuard for about 5 years now for many issues from appliance repair to plumbing to insect problems. Every time I have called their customer service has been great and the problem was resolved timely and to our satisfaction.
Dear Omar, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star rating regarding your service experiences over the last 5 years! Our top priority is your satisfaction with all your home warranty and home services needs, from the first call to service to the completed repair, and we love the positive feedback and opportunity to help. Please know we truly value your continued business and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed July 19, 2018
My realtor gave me several options on home warranty providers and he suggested OneGuard Home Warranties. And that was what I got. When we moved in, I submitted a claim to them online to rekey the house, and then they called me. The contractor they sent was on time. His service was great and he replaced the locks in less than an hour.
Dear Stacie, Thank you so much for the 5 star review regarding your recent experience using OneGuard online for the Re-Key service! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 17, 2018
Had a pretty good experience with a repair to a built-in microwave oven. OneGuard’s customer service representative responded quickly to my call in spite of OneGuard never receiving payment from my closing/title company (issue has been resolved). Service folks had to fix twice because a bad circuit board service part and that took a little longer than I would have liked but was pretty much out of their control. Overall I am satisfied and would recommend to a friend.
Dear George, Thank you so much for the positive review and testimony regarding your recent service experience with OneGuard Home Warranties for the microwave. Please know it is always our distinct pleasure to assist you with all your home warranty and home services needs, and we appreciated your patience as we worked to successfully complete the repair. On behalf of the entire team, thank you again! We truly value your business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 16, 2018
I have had OneGuard Home Warranty the last two years. The only reason I have had to call them is because of my AC... numerous times. For the good part the technicians have been nice but they just could not get the job done. How do you explain coming to my house 5 or 6 times eventually putting a new system in the house. Less than a month, we’re calling again. I highly doubt if the first machine had issues despite the many technical jargons thrown to me and the need to buy a new one... We requested a new company come and give us 2nd opinion, still waiting.
Two weeks ago I came home to a baking house of 88F. Had to send my wife and kids sleep elsewhere 2 days after a tech gave us a clean bill of health. My neighbor who is an AC guy came over at midnight and did a few measurement and informed me that the machine was slanted and thus was not draining water. He simply disconnected the automatic switch and recommended the installer come back and place it evenly... Disappointed and still waiting.
Dear Francis, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Our top priority is your satisfaction and we sincerely regret the frustration you and your family experienced, and ongoing problems with the air conditioning system. We believe the situation has been resolved. Please know we are available 24/7, 365 days a year, and we are happy to provide you with our personal assistance. Thank you again for your consideration. OneGuard Home Warranties
Reviewed July 14, 2018
We had a home warranty and when we got the house, we switched over to OneGuard because of their comparable coverage yet lower cost. I submitted a claim with them over the phone and it was easy. The representative was fine and was able to answer all of my questions. The contractor that came out was perfect as well.
Dear Joseph, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Friendly, knowledgeable representatives and prompt service professionals is everything we strive for, and we are so glad this was your experience! Thank you for choosing OneGuard 8 years ago, we truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 13, 2018
I signed up with OneGuard when I bought the house. I’ve been with them since we closed on May 4th. I have used them twice for an air conditioner and for an electrical issue. I called to submit a claim and it was easy to do. Then I paid them the $69 and they sent somebody out. They told me that the air conditioner contractor would call me before a certain time and he did. He was supposed to come by 3 o’clock but he came at noon and was out in 30 minutes. He was very knowledgeable. There was a short in a wire in the air conditioning unit but now it is cool again.
For the second claim, the electrical contractor did not get back with me by noon so I called at 12:30. They did not get back right as quick but when they sent somebody out, the electrician was also able to finish the appointment early then got out. He was a good and very professional electrician. He looked at the problems as I had a breaker that kept going off. He told me some other things I might wanna be on the lookout for and he fixed the issue. He thought he was gonna have to replace something but he wound up not having to and I've not had another issue with it.
The contractors that OneGuard sent accomplished the job. While I had a good experience with a home warranty repair I used when I bought a home up in College Station four years ago, they weren't quite as good a contractors as they are in this area. I'm having a good experience with OneGuard and I will re-up my policy once my initial year is up and we will be keeping it. I have referred OneGuard as well to neighbors who are asking me who did the work.
Dear Larry, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties and our HVAC technicians and electricians. Our top priority is your satisfaction, and exceptional service with prompt response times is exactly what we strive to do. On behalf of the entire OneGuard team thank you again, we truly value your business and referrals, and we look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 7, 2018
My kitchen sinks kept backing up. No matter what I did to try to resolve it nothing worked. OneGuard sent a repairman to investigate it. Lo and behold, the garbage disposal was the culprit. Reasonably, because I had just purchased the home, OneGuard requested home inspection info that it was working when I bought the house. After reviewing the info I submitted, I got a new garbage disposal. Problem solved! Thank you OneGuard!
Dear Celia, Thank you so much for the 5 star review and such positive testimony regarding your recent service experience for the garbage disposal with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 4, 2018
Customer service has been great... No hassle in getting repairs done or contacting vendors. Only one vendor was not quite up to par and that was the carpet cleaning. You are 10x’s better than American Home Shield.
Dear Gwendolyn, Thank you so much for the 5 star review and such positive testimony regarding your great customer service experiences and hassle-free repairs with OneGuard Home Warranties! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Thank you also for taking the time to talk to us regarding your experience with the carpet cleaning service. Please know we take your comments seriously as they help us improve. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
OneGuard Home Warranties Company Information
- Company Name:
- OneGuard Home Warranties
- Year Founded:
- 1990
- Address:
- 20410 N. 27th Ave - Suite 200
- City:
- Phoenix
- State/Province:
- AZ
- Postal Code:
- 85027
- Country:
- United States
- Website:
- www.oneguardhomewarranty.com