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About OneGuard Home Warranties
OneGuard Home Warranties is currently available in Arizona, Nevada and Texas. The company offers coverage for your home systems and appliances, as well as an array of home maintenance services. OneGuard merged with American Home Shield in 2023 — as of publishing, any new OneGuard warranties will be provided by American Home Shield.
Pros & Cons
- Low service call fees
- Advanced services
- Low monthly cost
- Fast response times
- Cancellation fee (after 30 days)
- Limited availability
OneGuard Home Warranties Reviews
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Reviewed June 7, 2019
On May 17, 2019, I submitted a claim regarding my pool (losing water due to what apparently is a valve malfunction). A few days later a technician from Pro Comfort Services went to my home while we were not there (he stated that it was not necessary for us to be there) and apparently made an assessment. Since then we never heard back from the technician and/or from OneGuard. I have called several times and left messages with Pro Comfort Services.
Until today June 7th I haven’t got a response and the pool problem still is not resolved. Due to the subpar service provided by this company. I’m appalled by OneGuard’s attitude regarding my case. Not follow up regarding my claim. I talked to a representative on June 5 and she told me that she will look into this and will get back with me. She didn’t. I still have to refill my pool on a daily basis and the water bill has almost doubled since the problem started. Unfortunately, this is not the first time OneGuard drops the ball...
Dear Eduardo, We are so sorry for the delay and poor service experience, and thankful that you have brought this to our attention. Please be assured we contacted the contractor right away to ensure your situation gets resolved as quickly as possible moving forward. We have also left a voice message for you with our contact information and will continue to follow this through completion. Thank you again for the opportunity. Please know we sincerely hope to restore your faith in OneGuard and the great service we offer. OneGuard Home Warranties
Reviewed June 7, 2019
Spoke to Lila **. Great personality, called me back when the call dropped, answered all of my numerous questions, and even offered additional info! Did exactly as she promised, quickly. Thanks!!
Dear Tammy, Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties and Lila! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Your situation was extremely important to Lila and she appreciated the opportunity to provide you with her personal assistance, and she is also humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 30, 2019
You might think that getting a toilet fixed that will not stop running would be a fairly simple task for a qualified plumber. Well, it probably would be, if you could choose your own plumber, but that is apparently not the case if OneGuard does so. On May 17th, I put in a work order for toilet repair. Today, May 29, OneGuard notified me that they will not authorize any further work on the toilet, which is still completely non-functional. Not only non-functional, but I was forced to completely turn off the water to the entire property to prevent the running toilet from leaking and flooding the house. (Yes, I have tried turning off the angle valve and the water main to the house, but unfortunately neither of these actions completely stopped the water flow.) So now the water is turned off at curbside. No water, no drinking, no washing, no showering, no irrigation. How could this happen?
Well, there is a "banjo shelf" above the toilet tank, which does not leave enough space between it and the tank lid for a plumber to easily replace the fill valve. OneGuard's preferred plumbing contractor told me I should have that shelf, which is one piece with the countertop for the entire sink area, cut out, in order to provide easy access to the tank. He promised me he would return once I had provided access, and replace the fill valve at no additional fee. (Potential buyers, beware! The home warranty companies will gladly take your premiums, and then amaze you with how many repair items are NOT covered because of alleged "access issues".) Well, I started talking with people who have identical bathroom shelving, and with a number of other plumbing repair services, all of whom--without exception--told me that cutting out the shelf was a ludicrous suggestion.
All that was necessary to create access was to unscrew two screws at the bottom of the tank and tilt it forward, providing the necessary space for replacement of the fill valve. Admittedly, the "plumber" sent by OneGuard had offered as a second possibility to do precisely that, but notified me that it would cost an additional $120.00 (on top of the $69 service fee I had already paid). Well, I may have looked like a helpless single elderly woman, but I do have half a brain, and--despite having NO training or craftsmanship skills--managed in about three minutes to detach those two screws and tilt the toilet forward, creating ample space for the plumber to return and finish the job of replacing the fill valve.
One could be forgiven for thinking that the plumber would comply with his promise, return and replace the fill valve. But wait! He can't do that without authorization from OneGuard. And guess what! OneGuard is refusing to authorize completion of the repair. With what justification? I (evil, 59-year-old single lady) had "tampered" with the toilet system. I kid you not. What have I learned? Well, for starters, I now understand how toilets work. It is not rocket science. In all likelihood, should OneGuard remain intransigent in refusing service, I will go out and purchase a new fill valve (already took advantage of my newly acquired knowledge to replace the flapper and the rubber gasket connecting the tank to the outflow pipe) and complete the project myself. What else have I learned? Well, I originally thought that I'd purchased a home warranty in order to have such failures, should they occur, repaired by authorized professionals. Think again.
Furthermore, I pay over $725 in annual premiums, have paid an additional $69 for servicing this toilet, and now, on top of that, I am going to do the repair and purchase all necessary materials myself. Not to mention that I have spent at least eight hours of my time on the telephone with OneGuard and their plumbing contractor. This is how OneGuard advertises its services: "We’re the one place you can turn to for your major home care needs. Breakdowns, repairs, and maintenance, our home care solution covers a wide range of household problems. Don’t waste anymore time comparing companies and prices or reading through customer reviews to find a qualified or licensed contractor, we’ll take it from here. We’ll work hard to help you keep your home in the best condition, so you can enjoy more free time with friends and family."
Sounds nice, but if that is what you are looking for, look elsewhere. It's manifestly not a description of what I have experienced over the past 12 days. You can obviously draw your own conclusions, but this is one customer who will not be renewing her contract with OneGuard at renewal time. Addendum: Just completed a one-hour chat with OneGuard. They are still refusing to authorize completion of the repair and insisting that cutting the shelf is the preferred solution. To be fair, they are refunding the home service fee. Apparently they do not think that refunding my warranty premium should be discussed. To which I can only say: Buyer, beware.
Dear Karen, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know it is always our sincerest intent to act in good faith in our efforts to serve you and within the parameters of the OneGuard contract, and we sincerely regret your dissatisfaction. Please note in accordance with the terms of the service agreement, access is not covered and upon assessing the toilet, the service technician advised the shelf above the toilet needed to be moved to create access. Therefore, he offered to remove and replace the shelf for a fee. You decided to arrange the removal of the shelf and have the contractor return to further assess and complete repairs. However, you did not remove the shelf and attempted to tip the toilet tank forward for access, which resulted in the bowl kit and angle stop to break, and a leak that could not be shut off at the toilet. OneGuard representatives have spoken with you directly in an effort to offer assistance and explain why the service request is not approved by OneGuard, advising consequential damage as a result of moving the tank is not covered. We also followed up with service contractor to ensure accuracy, who advised they have spoken with you as well. Lastly, we have processed a check for repairs that were in progress prior to the incident. Thank you again for allowing OneGuard the opportunity to provide you with this information, and apologize for the outcome. OneGuard Home Warranties
Reviewed May 24, 2019
I was very impressed by Tricia ** customer service as she went above and beyond to take care of my service request. I have a leak in my bathroom for which I first inquired from her via Chat. She provided all the info and then called me to make sure we spoke given the urgency. She then found a plumber who would visit our house the next day due to Memorial Day weekend coming up and kept me updated during the process. Thank you so much.
Asif
Dear Asif, Thank you so much for the 5 star review and such amazing feedback regarding your service experiences with OneGuard Home Warranties and Tricia! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Tricia appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your continued business over the last 11 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 22, 2019
I’m a realtor and I’ve had OneGuard on my house for 10 years now. It’s always paid for itself with the exception of this year. I like selling them because they've been good to me over the years. It gives me options. If I don’t want the same thing being fixed, sometimes I get a buyout and I buy brand-new, which is better for OneGuard and for me. It’s probably not the most logical thing to do, but it makes sense. I have replaced just about everything in my house over the last 20 years, so I’ve used them on everything. I love that they offer servicing air conditioners. To me, that’s brilliant because that reminds me that it needs to be done and that’s why my air conditioner has lasted 20 years. When I call in, they know I’m a realtor so they’re super nice to me. They’d send me a confirmation email and who’s gonna call me, and the vendor usually calls me within a couple of hours and I’d set it up.
What I like about OneGuard is that you can get carpet cleaning. I also like being able to call them instead of me having to find a plumber. That’s how I sell them to my clients. I also like that they request feedback on their vendors, which is really important because there are some vendors that I won’t use ‘cause all they do is try to upsell you. Recently, my pool pump went out again. The negative thing about it is that they just keep on replacing it with old, refurbished ones that last a year, so I’m doing that year after year. I bought a variable speed pump, which everything has to move over to within the next few years anyway, even though it cost me a couple of thousand dollars. Unfortunately, my buyout on that was only a couple of hundred, which was really sad. In the long run, I have to drop my pool coverage so it’s not good for them. There’s a little bit of a lag in foresight with them, and it’s starting to bother me a little bit. Nonetheless, I really like them.
Dear Jaime, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 10 years! Our top priority is to deliver best-in-class customer service while providing the most comprehensive coverage in the industry, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. We also appreciate your understanding with respect to pool coverage and appreciate the opportunity to continue to provide you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your loyal business and recommendations and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed May 21, 2019
I had the opportunity to call OneGuard and I spoke with Ms. Jeanette **. She was very helpful in resolving a potential problem. She was courteous and took the time to get things cleared up while I was on the telephone with her. She would ask to put me on hold and the within a few minutes she had resolved my problems and was able to let me know while I was on the telephone --all the while she took her time and was both helpful and courteous. She is the type of person I would want representing my company for sure!
Dear Phillips, Wow! Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties and Jeanette! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Jeanette is a keeper, and truly appreciated the opportunity to provide you with her personal assistance, and is humbled by your kind words. On behalf of Jeanette and the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 17, 2019
I've been with OneGuard for at least three years and I've been happy with them. I've heard a couple of not so good stories of a couple other companies and OneGuard always seemed to be pretty good. I have recommended them a couple of times to friends who were buying houses. I'm paying about 800 bucks a year but I seem to get my money back 'cause small things happen. I've got a house that is almost 20 years old with some original air conditioning stuff in.
Submitting a claim has been real good. There has been not a lot of back and forth. I request service and they send somebody out pretty quickly. One of the service providers wasn’t very good, but the rest of them seemed to be competent and did a decent job. There was a sprinkler issue and one zone wasn’t working. The person said that we needed to find a valve that's in the ground. I told him I didn't know where they were. He said they could help find them, but it'd cost $150 per hour until they find them. Come to find out, there was nothing wrong with any of those valves and that we didn’t even need to find that. I personally changed out the controller head, the box in the garage cause it was original as well. I updated that and that zone works fine now. I don't know what he checked or tried to check or didn’t check, but I paid for a service call and got nothing out of it. They didn’t seem to wanna try to find the solution.
Dear Scott, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties over the last 3 years! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for providing important feedback regarding the sprinkler issue. Please know we are available 24/7, 365 days a year at 888.896.0014, and happy to offer our personal assistance with any of your service requests. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 16, 2019
OneGuard gives good service. When I submit a claim, they email me in a timely manner letting me know which repair company they are going to send. They used to send one company but for whatever reason, they parted ways. That was a good company but the one I have now is also good. Also, there was one particular elderly gentleman that was very informative, apart from just repairing.
Dear E., Thank you so much for the 5 star review and providing such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy to know this has been your experience. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business over the last 5 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 14, 2019
The people who referred OneGuard to me had mentioned that the benefit of working with the people at OneGuard was they provide good service. Submitting a claim with them has been easy and I had seamless interactions with the claims representatives. I told them what the situation was and they got on it. Also, the contractor was excellent.
Dear Richard, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. It makes us extremely happy to know how satisfied you have been with your home warranty over the last 6 years and we always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 13, 2019
Reported A/C problem on 04/23/2019. A/C finally fixed on 05/13/2019. Called multiple times and got different stories every time from OneGuard. This part had to be order from the manufacturer and programmed to our system. We told them from the beginning this had to be ordered only from Trane. OneGuard told us they could find the part elsewhere cheaper. Guess what? Two weeks later they discovered they could only order the part from Trane. Finally today, May 13th, we have A/C. THIS IS NOT THE FAULT OF THE CONTRACTOR BUT THE FAULT OF ONEGUARD! This was not a pleasant experience from OneGuard considering I called almost daily informing them we had an elderly sick father in our home.
Dear Robert, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Our top priority is to provide a level of service that exceeds your expectations and we sincerely regret the frustration you and your family experienced, and extreme timeframe involved to complete the air conditioning repairs. Your feedback is invaluable and helps us improve the service we provide. Please be assured we have followed up with the service contractor to ensure repairs have been successfully completed. We have also left a voice message for you in an effort to speak with you directly regarding your experience, and it is our sincerest hope to gain your confidence in OneGuard and the great service we offer. Thank you again for the opportunity to provide you with this information. OneGuard Home Warranties
Reviewed May 13, 2019
The contractors work well, but one time they showed up and said they didn't cover the issue, but charged me the service fee. Still, I'm in my second year and service has been pretty good. Plus, their website is easy to navigate and submitting claims online has been pretty easy.
Dear J., Thank you so much for the 4 star review and testimony regarding your service experiences with OneGuard Home Warranties! We appreciate your understanding with respect to coverage and are extremely happy to know that you have found value in the services you have received and ease in using the OneGuard customer portal. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 11, 2019
So far, my experience with OneGuard has been very positive. I've had several home warranties in the past and OneGuard is substantially better. The other guys did everything they could to make things difficult. OneGuard had sent excellent contractors. They were really quality people, and they did a great job. Also, the people at OneGuard answering the telephone are really sharp and very helpful.
Dear Jim, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Providing service that exceeds your expectations, with friendly professionals that are knowledgeable and efficient, is exactly what we seek to do and we are thrilled that this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 10, 2019
Michelle was clear, concise and knowledgeable throughout our call. She reached out to me to see if I was ready to renew my home warranty. She got me the exact coverage and the right price in only a few minutes. Kudos Michelle!
Thank you so much for the 5 star review and testimony regarding your wonderful service experience with OneGuard Home Warranties and Michelle! OneGuard strives to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear this has been your experience. Explaining your coverage options and ensuring a seamless contract renewal was extremely important to Michelle and she appreciated the opportunity to offer her personal assistance to you. On behalf of Michelle and the entire OneGuard team, thank you again! We sincerely value your continued business and look forward to serving you for years to come. OneGuard Home Warranties
Reviewed May 10, 2019
Whenever I put something online on OneGuard, I hear back quickly and everyone that they've sent out has been wonderful. They have shown up when they said they were going to and been really personable. They have been quick to the point and I didn't feel like I was trying to be upsold or anything. They just went out and fixed the problem. We did routine AC service then something on our garage door broke, so they had to come out for that. We've also done carpet cleaning and stuff through OneGuard and the quality of their work was really good.
Dear Erin, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your service experiences! Our top priority is your satisfaction, and it is our most distinct pleasure to assist you with all your home warranty and home services needs. It makes us extremely happy to know that you have found peace of mind and value in the services you have received, and we really love the positive feedback. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed May 9, 2019
Tricia ** handled my request to have the thermostat looked at. She was extremely polite and had the service order done immediately. Thank you. I will be renewing my contract with them. Speedy, polite, good service people.
Dear Mary, Thank you so much for the 5 star review and such amazing testimony regarding your service experience with OneGuard Home Warranties, our service contractors and Tricia! We continuously strive to provide the very best customer experience and a level of service that exceeds your expectations, and we are thrilled that you have found peace of mind and value in the service you have received. Please know we have also shared your rave review with Tricia and your positive feedback really made her day. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed May 9, 2019
I just wanted to compliment the fine & courteous service that I received from Brandi **, the representative who assisted me in requesting service. She was very professional, courteous, knowledgeable in the areas I needed assistance with. I would also like to thank to OneGuard Home Warranty for providing a great service. I'm an elderly man who lives alone and OneGuard & their staff are a Godsend. Thank you.
Dear Jose, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties and Brandi! Our top priority is customer satisfaction, from the initial call for service, to the completed repair and providing prompt resolution and the peace of mind you deserve is exactly what we strive to do. Please know Brandi appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf of Brandi and the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 8, 2019
My AC unit failed right before summer. After the initial inspection, Derion ** stepped in to make sure everything was moving forward so my family will have AC in time for this summer. Thank you OneGuard and thank you Derion for stepping up when I needed the assistance.
Dear R., Thank you so much for the 5 star review and testimony regarding your positive service experience with OneGuard Home Warranties and Derion! It is our sincerest intent to provide quick resolution and a level of service that exceeds your expectations, and we are overjoyed to hear this has been your experience. We agree! Derion is a go-getter and he truly appreciated the opportunity to go the extra mile on your behalf, and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 4, 2019
She really cared! Customer Care Representative, Adriana ** was phenomenal. The difference between a good company and a great company, is it's the employees. Adriana truly made that difference. Our refrigerator gave us sooo many issues, but Adriana was phenomenal the entire time. She totally eased the pain with her professionalism, kindness and knowledge of home warranties. Kudos to you Adriana! Sincerely, Aurora
Dear Aurora, On behalf of the entire team, thank you so much for the 5 star review and amazing remarks regarding your recent service experience with OneGuard Home Warranties and Adriana! Our top priority is to provide a level of service that exceeds your expectations, and your testimony is everything we strive for as your home warranty provider. Please know your situation was extremely important to Adriana and she appreciated the opportunity to go the extra mile for you and absolutely loved the positive feedback. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 4, 2019
The people at OneGuard have been very courteous and nice. I filed a claim for the pool and I had to call the people back. The vendor wasn’t that happy about it. I called them first and they gave me a bad time. They told me not to call them and to call OneGuard. So I did and once OneGuard told them to get over here and get it corrected, they came over. OneGuard got it taken care of. I had two different people come up and the first was a very nice young man. The second guy who came out, and maybe it was because he had to come out again, was a little condescending.
But it was such a simple situation. I can't tell if the unit is working yet or not though. They had changed the timing on this thing so I can’t tell on the aquaphone if it’s right or wrong. He changed the time slot. It used to come on at one time and shut off at another time. But now, it comes on at another time and shuts off at another time. Nonetheless, I’m satisfied with OneGuard.
Dear Jim, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs. We are also grateful for the important feedback you provided regarding your experience for the in-ground pool and spa equipment and appreciated your patience as we worked to achieve positive resolution on your behalf. Please know OneGuard phone representatives are available 24/7, 365 days a year, and we are always happy to provide our personal assistance with any questions you may have. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 30, 2019
We moved into our 30-year old beautiful home 2 years ago and contracted with OneGuard on the recommendation of our realtor. We have NEVER been sorry! OneGuard has sent the finest contractors to our home for HVAC issues, washer/dryer, refrigerator, disposal, electrical, re-keying, ceiling fan replacement, lighting, plumbing, garage door and dishwasher repairs. It has paid for itself several times over, and we're renewing again!
All the contractors have been personable, professional, and fortunately for us, dog lovers. Each has gone above and beyond the contracted service requested. Francisco in Sales and Faith in Service have been stellar, explaining every step, option and coverage. Never any surprises, and great communication! I can't recommend them highly enough! They even remember the names of our mastiffs who remember them and greet them (maybe a little too warmly) on arrival. Kudos to all! Thank you, OneGuard! You are SO worth it!
Dear Mary, Wow! Thank you so much for the 5 star review and outstanding testimony regarding your service experiences with OneGuard Home Warranties, Francisco, Faith and our fantastic service contractors! We continuously strive to provide the very best customer experience and a level of service that exceeds your expectations, and we are thrilled that you have found peace of mind and value in the service you have received. Please know we have shared your rave review with Francisco and Faith and they were humbled by your kind words and honored by the opportunity to provide their personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed April 30, 2019
While I've used OneGuard since we bought our house in 2015, their annual price has increased, and we can no longer afford their prices. Overall, the company was quick to respond to my service calls, and the companies they use are legit. My other downfall with them is this, if something happens on a Friday, you have to wait till Monday afternoon to get a callback. Our A/C went out in summer on a Friday, with 2 young kids, and we had to use fans to help get us through the weekend. Otherwise, great company, just pricey.
Dear Chad, Thank you so much for the 4 star review and such positive testimony regarding your wonderful service experiences with OneGuard Home Warranties! Providing service that exceeds your expectations, with friendly service professionals that are reliable and efficient, is exactly what we seek to do. OneGuard strives to provide the most comprehensive coverage in the industry while keeping the premium cost competitive. Please know that we offer a monthly payment option should you choose to come back to OneGuard. On behalf of the entire team, thank you again! We truly value your past business and hope to serve you again in the future. OneGuard Home Warranties
Reviewed April 28, 2019
I like doing my claims with OneGuard over the phone because I can tell them exactly what I want. The process is pretty simple for me and I'm more comfortable doing it that way even if I know I can do my claim online. I like talking to people. With my water heater, it took a week for someone to come out. A week has been the longest timeframe I've had. For some things, it was two or three days.
The contractors who came were always fine. Some of them I like more than others. If you have a special request, you just tell OneGuard before they could do the whole order. That way, they won't have to start over. You can tell them you want to use a certain person and they can pull up the info and type that in. There was a guy that fixed my dryer and I called OneGuard and asked for him.
Dear Alton, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Providing a level of service that exceeds your expectations is our top priority, and we appreciate the opportunity to assist you with all your home warranty and home services needs, and we love the positive feedback. Thank you also for your patience regarding the timeframe for the water heater replacement. Please know OneGuard phone representatives are available 24/7, 365 days a year, and we are always happy to provide our personal assistance with any of your pending service requests. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business over the last 8 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 27, 2019
Had OneGuard with home purchase in Texas. Needed a plumbing repair for foundation transfer. All is fine with OneGuard. But don’t let them use SWAT Plumbing. We spent $4,000 in addition to what home guard covered. Three years later their fix failed. SWAT could not find their records in a timely manner and my now RE-repair was an emergency. SWAT Plumbing failed to get a permit and inspection. I am now spending another huge amount re-doing the work. I truly hope OneGuard discontinues their contracts with SWAT Plumbing. Not what you want for home warranty type work.
Dear Jeff, Thank you for allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and we regret your frustration concerning the plumbing repairs that were completed in May of 2016. Please know all repairs are guaranteed for 30 days after completion and we sincerely regret the circumstances that occurred after the expiration of your service agreement and are saddened by the missed opportunity to re-evaluate the situation. We truly appreciate the opportunity to provide you with this information and sincerely hope it helps. OneGuard Home Warranties
Reviewed April 27, 2019
A one-year warranty with OneGuard came with the purchase of my condo. To renew for another year, they want nearly $600.00. In addition, you pay $69.00 for every service call. In the year I've had it, I've used it 3 times ($807.00 in fees). I would not have spent that much for the minor repairs I have had. And they get the service fee upfront, before anyone responds to fix your problem. For example, I called today about a non-working ceiling fan. My credit card was charged immediately, BEFORE anyone called me back about scheduling a visit to look at the fan.
When the fan company called, they could not even come out for 4 days. Meanwhile, what if I fix it myself? I've already been charged. It's good for an absentee owner, or someone not able to do any repairs themselves. Or if you buy a place that has not been well-maintained, and you think a number of things will fall apart. Or for a bigger house than I have. For a smallish condo in good shape, I would not buy it.
Dear Aria, Thank you for the review and honest feedback regarding your service experiences with OneGuard Home Warranties. Our top priority is to provide a level of service that exceeds your expectations, along with the most comprehensive coverage and competitive pricing in the industry, and we appreciate the opportunity to assist you with all your home warranty and home services needs. Please know OneGuard offers a “pay later” option for the trade service fee and we would be happy to make that arrangement with any of your service requests, and also apologize if that was not explained to you. We can set it up to process either 10 days from when your order for service is dispatched to the contractor, or once OneGuard is notified the work is complete. We are also available to assist you 24/7, 365 days a year, and always happy to answer any questions. On behalf of the entire team, thank you for choosing OneGuard. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 25, 2019
I liked how OneGuard had coverage for our salt water pool. We went with their warranty and since then, we've been having service through them. We call in and pay the service fee and the company that they're contracted with calls us and comes to our place within a week. Thus far, the contractors have had excellent professionalism and courteousness.
Dear Angela, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. From the first call for service to the completed repair, it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 25, 2019
I have been a OneGuard Home Warranties customer for 3 years now and have no intention of ever canceling. Their service is exceptional and they even offer preventative maintenance that keeps my appliances and air conditioner working well. I appreciate the willingness to help me find solutions to any problem, even things that are not covered. I recently worked with Ralph ** on my renewal and it was a breeze!
Dear Steve, Thank you so much for the 5 star review and posting such positive testimony regarding your service experiences with OneGuard Home Warranties and Ralph! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We have also shared your rave review with Ralph, and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and loyalty, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 22, 2019
I work for a title company and the local OneGuard Home Warranties sales representative comes into the office regularly to check on things. We love OneGuard. Submitting claims with them is very easy. I typically call, but I’ve been trying to do the online thing recently. The contractors who have come out have all been really good.
Dear Mrs. Fink, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Our goal is to always provide a level of service that exceeds your expectations and we love the positive feedback, and appreciate the opportunity. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 19, 2019
I purchased a new home and I had got a list of all the home warranties. OneGuard had a better service call fee and they had a lot more better reviews. I file my claim requests with them over the phone and it's very easy. They have awesome reps. I'm usually called or texted when I should expect their contractors and the timeframe is usually an hour or two hours. Their contractors are very good. Everything is great after their repair.
Dear Anthony, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 15, 2019
I have been with OneGuard Home Warranties for at least 6 years and feel they are an exceptional Home Warranty Company. Customer service is the best at all times and today's experience with Joanne ** did not disappoint! Always helpful, caring, understanding. When I hang the phone up after speaking with them, I feel very satisfied and taken care of! The vendors they have on their list seem to all have to same demeanor and that is amazing! Everyone pays attention to detail and their service ethics is outstanding!!
Dear Twila, Wow! Thank you so much for the 5 star review and such amazing feedback regarding your service experiences with OneGuard Home Warranties and Joanne! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Please know Joanne appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf the entire OneGuard team, Thank you again! We truly value your continued business over the last 8 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 12, 2019
We have several rentals in the Surprise AZ area and have used OneGuard for over 6 yrs. Since we are show birds it is really great to have someone that you can count on to resolve issues when we are not in the area or are busy. They have always provided excellent, reliable, timely service and Ana **. is easy to work with!
Dear Dee, Thank you so much for the 5 star review and such positive testimony regarding your excellent service experiences with OneGuard Home Warranties and Ana! Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we always appreciate the opportunity to help! Please know we have also shared your review with Ana, and your kind words really made her day! On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your continued business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 11, 2019
I got a call from Michelle ** regarding the homeowner warranty renewal. She quickly and efficiently explained my plan options and advantages and what is covered under the plan. Thank you for the renewal call.
Dear Samuel, Thank you so much for the 5 star review and outstanding remarks regarding your service experience with OneGuard Home Warranties and Michelle! Explaining your coverage options and ensuring a seamless contract renewal was extremely important to Michelle and she appreciated the opportunity to offer her personal assistance to you. OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your continued business. On behalf of Michelle and the entire OneGuard team, thank you again! We humbly look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 10, 2019
I’ve had OneGuard Home Warranties for five years and things have gone well. They’re responsive and submitting a claim with them is easy. Online, it just takes about five minutes and a company will reach out to me within eight business hours. Recently, I requested service for an AC tune-up and I did it online. They called me to set up the appointment quickly. Then, the tech came out to look at my AC unit. I had to pay some additional money out of pocket additional to service fee but they were able to explain in detail why I had to do that. OneGuard is a good company to work with and I plan to continue using their service.
Dear Lauren, Thank you so much for the 5 star review and such positive testimony regarding your experiences using OneGuard online to create your service requests! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well your positive interactions with our service contractors. On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last 5 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 9, 2019
My water heater would not stay lit and it was under warranty. I had no hot water for four days and could not find any plumbers to help me asap. The company I bought the heater from no longer did plumbing or would honor the warranty. I called OneGuard and spoke to Brad ** in customer service and he went above and beyond to help me with my problem. After explaining my dilemma to him he briefly put me on hold and found a plumber who would come out the next morning. While I was talking to Brad the plumbing company called me right away to confirm my appointment. WOW! Service at the speed of light. Thank you Brad ** and OneGuard for your care and concern. I definitely endorse OneGuard Home Warranty and appreciate the care and kindness that Brad had shown me. He is certainly an asset to this company in a day and age where service is at a premium.
John
Dear John, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and Brad! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. We agree! Brad is an asset to OneGuard and the epitome of customer service, and he appreciated the opportunity to provide you with his personal assistance. Please know we have also shared your review with Brad and you really made his day. On behalf of Brad and the entire OneGuard team, thank you again! We truly value your continued business over the last 6 years and your recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 8, 2019
OneGuard is claiming that internal damage caused by pool water INSIDE A POOL HEATER, is not normal wear and tear. Be aware of how this scam works. They send out their technicians, who rely on OneGuard for call outs. Both followed the company line, claiming pool water leaks in a 13 year old pool heater would not be considered “normal wear and tear”. When I offered to have my pool technician call them and explain why it was normal, they conveniently stated “that they do not take outside opinions into account”. Outstanding! Of course this is all after taking your monthly fee and call out fee. I am awaiting a call from customer service. I will update. But as of now they are continuing their denial of service. Beware!
Dear Barry W., Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation in its entirety to ensure accuracy. Please know our top priority is your satisfaction and we sincerely regret the outcome of your service request for the pool heater that was not covered, due to the breakdown that did not result from normal wear-and-tear conditions. Both OneGuard service contractors that assessed the system, confirmed the error code on the circuit board and non-functional heater blower, were the result of water damage, and subsequent chemical damage to the temperature sensor and heat exchanger. Please be assured we have had in-depth conversations with both service contractors to confirm the details of their diagnoses. In addition, we have spoken with you in an effort to further explain coverage and why the request was not covered. Thank you again for your time and consideration. OneGuard Home Warranties
Reviewed April 3, 2019
OneGuard is really good, and they care about their customers. They have an awesome pay later program, so if you don't have the money that time, after your services, they'll come and pull it instead on that same day. Recently, I filed a claim for the garage. We usually call in to submit a claim and we tell them what's going on. And then, they send out information to someone and someone contacts us. After that, the contractor comes out and fix the issue the next day or some time the same day. Out of all the times that we've ever called into OneGuard, we only had one incident wherein they took us out of the situation and they took care of the issue themselves. Other than that, the contractors that have come out were awesome.
Dear Amber, On behalf of the entire team, thank you so much for the five star review and testimony regarding your service experiences with OneGuard Home Warranties! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help and love the positive feedback. Please know we truly value your business, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed March 29, 2019
My experience in submitting a claim to OneGuard was okay. I love it. The technicians they sent came the day they said. I opened the case and after two days, the technicians were here. It was very fast. The issues I had to have repaired were fixed.
Dear Claudia, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 28, 2019
OneGuard helps out with whatever we need and they're good. We've had them for a year now. Our most recent claim was for the fridge. It was leaking and it wasn't making ice. I called and set up an appointment, and they had it fixed. The contractor that came out was really nice. They came on time and fixed the fridge completely. They got the repair done really fast.
Dear Andres, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we appreciate the opportunity to help! On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 27, 2019
OneGuard Home Warranties came with the house when we bought it and they have been great. Submitting a claim with them was an excellent experience. And they were fantastic. They responded and sent a technician. He diagnosed the problem and got it taken care of. Our dishwasher quit just recently. The tech was here the next day, but couldn't fix it because parts aren't made for it. OneGuard said to replace it and sent us a check for the new one. It was a little inconvenient, but it would've been, no matter who fixed it. They give excellent service and we're more than happy with the way they represented themselves.
Dear Andrew, Thank you so much for the 5 star review regarding your excellent service experiences with OneGuard Home Warranties! Providing a level of service that exceeds your expectations is our top priority, and we appreciate the opportunity to assist you with all your home warranty and home services needs, and we love the positive feedback. On behalf of the entire team, thank you again! We truly value your continued business over the last 3 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 26, 2019
Michelle ** was fantastic at explain the different policy options and add-on features available to our policy. We are an 11 year customer of OneGuard and would highly recommend contacting by phone, instead of only online, as there are additional options & choices that can make the home warranty fit any home or need.
Dear Keri, Wow! Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with Michelle! Your satisfaction is our number one priority, and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We completely agree! Michelle is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business over the last 11 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 21, 2019
This afternoon I had the need to call OneGuard to request service under our Home Warranty Policy with OneGuard. I spoke to Joshua **, who couldn't have been more courteous and helpful in arranging a contractor to be assigned to deal with our issue. He was definitely quite understanding and desiring to assist us. He truly is an assist to your customer service staff! I look forward to the contractor assigned to fix the problem addressing the issue as promptly!
Dear Stephen, Thank you so much for the 5 star rating and such positive comments regarding your service experience with OneGuard Home Warranties and Joshua! Providing quick resolution by friendly service professionals that are caring and prompt, is exactly what we strive to do, and we are thrilled to hear this has been your experience. We have shared your rave review with Joshua and your positive feedback really made his day. On behalf of Joshua and the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 21, 2019
One Guard Customer Service Trish ** was outstanding! She is responsible for the successful replacement of my wall unit microwave/oven. Without her help and careful persistent monitoring, all the moving parts of this transaction would never have been able to come together. She was outstanding. I am so grateful for her help. I now have a new, workable and very beautiful updated microwave and oven. One Guard has been super during my first year in my new home. Trish ** was absolutely the best.
Dear Carol, Wow! Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Tina! Your satisfaction is always our top priority and we are overjoyed that you found convenience and ease in working with Tina throughout the replacement process for the built-in microwave/oven. Please know your testimony is exactly what we strive to do, and Tina is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 20, 2019
We purchased the home in 2016 and the owners prior had OneGuard. They told us about them and we used them as well. Unfortunately, we've had to do a couple of claims, but our experience in submitting claims has been good. I also had insurance with my residence in Texas, but it wasn’t as easy as OneGuard has been. I have some big appliances in the home that have gone down and they have been efficient. My wife did the majority of the phone calls and we get a good follow-up on people coming out. The works have also been great and they’ve helped quite a bit with our something we've needed help on. They’ve been able to help out with the washer, the garage door, and the dishwasher.
I've had some good experience with the contractors they sent out, although we had one issue with the past one with the dishwasher. They weren't able to connect it because the valve was old and they needed the valve to be replaced. They were unwilling to do it and could possibly break the valve, so they had someone come out and fix the valve in the dishwasher in our garage, which was no problem. Then, they came back out once it was done and they did it quickly. I've shared about OneGuard to multiple people.
Dear Alfred, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs and provide you with the peace of mind you deserve. Additionally, we appreciate your transparency and patience regarding the claim process for the dishwasher and are pleased to hear that the installation was completed quickly and efficiently! On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations and look forward to serving you in the future! OneGuard Home Warranties
Reviewed March 20, 2019
I have been a OneGuard customer for several years and have called them for plumbing repairs, carpet cleaning, etc. any number of times over that period. I have always had very satisfactory service. In addition, I have called them with questions where the answers have not always been readily at hand in the Warranty Information. The customer service reps have given me detailed assistance each time, in particular Joanne **, who recently went above and beyond to assist me. If there has been any issue with OneGuard it is only that their phone prompt system could be a little better and the wait time shorter. A small price to pay for good service!
Dear Karen, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties and Joanne! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and Joanne really appreciated the opportunity to provide you with her personal assistance. Thank you also for providing important feedback. Please know we take your comments seriously as they help us in our constant pursuit to provide a level of service that exceeds your expectations. We have also shared your review with Joanne your positive feedback really made her day. On behalf of Joanne and the entire OneGuard team, thank you again! We truly value your continued business over the past 4 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 18, 2019
I heard about OneGuard through Alex, our lender. The rep there was good. We did the moving specials where we get our doors done and rekeyed. They accidentally scheduled us at the same time with another Emma in the same neighborhood so I had to call about that. But they resolved it, and they came out immediately, and it was fine.
Dear Emma, Thank you so much for the 4 star review and testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is always our top priority as we strive to provide the most comprehensive coverage in the industry and best-in-class service. While we sincerely apologize for the scheduling error, we are pleased to hear that swift resolution was provided on your behalf. Please know we are available to assist you 24/7, 365 days a year, if you ever need additional assistance with any of your service requests. On behalf of the entire team, thank you again for the opportunity! We are overjoyed that you have chosen OneGuard for all of your home warranty and home service needs and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 13, 2019
Our OneGuard Warranty came with the home we purchased. During our contract the Air Condition unit needed repair. OneGuard supplied prompt, service and highly trained professionals to do the work. Also our refrigerator broke down and we needed a new compressor. A top notch repairman from the model maker and completed the job that was above our expectation. I would highly recommend OneGuard Warranties to any homeowner. An added note of appreciation goes to Ralph ** for helping us through the continuation process with this great company. It is truly a worthwhile investment for your home.
Dear Roger, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties, our service contractors, and Ralph! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We have also shared your rave review with Ralph, and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 11, 2019
I'm happy with OneGuard's service. Their service is excellent and they will like to try to find a person right away. Whenever I call them, the service is always right away, almost the next day. The last claim I submitted to them was for plumbing. I submitted the request and they told me that it was gonna be two days. The water was running, so I called back and they sent the guy the next day.
Dear Alicia, Thank you so much for the 5 star review regarding your recent service experience with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and offer the peace of mind you deserve. Please know your testimony is exactly what we strive to do, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the past 5 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 10, 2019
When we bought our home in 2017 OneGuard came with the purchase. We've used them for getting the irrigation system working as well as doing preseason services on the central a/c-heating system. The service providers they contract with are professional and reputable. Last year when it came time to renew the contract we researched several other warranty companies and elected to keep our services with OneGuard. The value and services provided are the primary reasons we chose to remain with them.
Dear Rhett, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 9, 2019
We got OneGuard Home Warranties as it was a part of the condition that our realtor had set up. We have them for two years now. Recently my hot water heater went out, and then we called OneGuard and asked if it was covered. They said that if it was normal wear and tear, then it would be covered. A guy came out and looked at it. 48 hours later, I had a new hot water heater. I plan on continuing with OneGuard. They’ve been really easy to use. In both times we submitted a claim, they got somebody out fast and got the problem taken care of with minimal effort on our side.
Dear Aaron, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 8, 2019
I got OneGuard Home Warranties from my realtor and I have been with them for a year and a half. I called them up and told them I needed to do my annual AC checkup, and they contacted their vendor, who then contacted me for the appointment. The contractor came out on time. He got right to work and checked everything. He adjusted the fan in the attic, and then he went out and checked the AC unit itself. There was a part that was supposedly bad, so he went out to call OneGuard and referenced that. They had to come to replace it, and he replaced it all in the same visit.
The guy had checked a previous home prior to us and I guess he pulled the wrong ticket because he found a problem with their AC unit as well, and called OneGuard. They called me for approval to do it, and he wasn’t at my house. That was a miscommunication, more than anything else. Nevertheless, I’d recommend OneGuard.
Dear Albert, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties and our service providers! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Updated review: March 9, 2019
I was contacted by One Guard and was very happy with their response to my concern. They expressed the same great customer service they did throughout our contract with them.
Original Review: March 7, 2019
We recently sold our house in AZ and had no control who the buyers went with as a home warranty company. When calling to cancel our policy because we no longer have the house we were informed that we would get a $50 cancellation fee. I understand if we still owned the house and were just canceling to go with another company but selling the house??? We couldn't transfer service either because they don't offer services in the state we are in. When explaining to the sales rep how I felt she went to her supervisor. The supervisor did not waive the fee. Horrible way to end a great relationship.
Dear Laura, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our follow phone call. Our top priority is your satisfaction and we sincerely regret your frustration regarding the administration fee when cancelling. Please know we hope to have effectively addressed your concerns, and that you will consider updating your review to reflect our efforts and outcome achieved on your behalf. Congratulations on the sale of your home and thank you again for your business! OneGuard Home Warranties
Reviewed March 7, 2019
I’m on my third year with OneGuard and they're doing okay for me. But I figured they'd say, "Here is a veteran that served 30 years in the military. Let’s give a discount to him.” But none, whatsoever. I was wondering if they have ever heard of customer loyalty. There are a lot of other companies that we can choose and I can choose to drop OneGuard right now and pick somebody else. When the garbage disposal was not working, I called OneGuard and they put me in contact with the contractor for them to call me and set up a time. They set up today. The guy came in, took care of the problem, and went away. And the garbage disposal is working now.
Dear Alfonzo, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties over the last 5 years! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the positive feedback and opportunity to help. Please know we are extremely grateful for your many years of service to our country, and we confirmed a military discount was applied on your recent renewal. On behalf of the entire team, thank you again! We truly value your continued business and loyalty, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 6, 2019
I'm a new homeowner and a new OneGuard warranty user - My first call - Trisha ** made it easy and quick. I had several things I needed and she took the time to explain, and made the experience easy and comfortable. By the time I hung up the phone, I already had follow-up emails and service calls for set up. Great experience. Glad I chose OneGuard. - Kirsten **, Peoria, AZ.
Dear Ms. Nichols, Thank you so much for the 5 star review and such positive testimony regarding your first service call with OneGuard Home Warranties and Trisha! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review made Trisha’s day and she appreciated the opportunity to speak with you and offer her personal assistance. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 6, 2019
We looked into getting a home warranty for protection around the house. Expenses pop up and we wanted to make sure we were covered. We've had OneGuard's home warranty for four years now and they've been great. My mom, brother, sister, and daughter also have this warranty. Recently, our heater went out and it was really cold when it wasn't working properly. I submitted the claim for repair and OneGuard called me within 30 minutes and got the contractor lined up. The contractor went out that day and the techs replaced the motherboard. The heater worked for a little while, then it didn't work again. The techs came out three times and made sure that the heater was fixed. I've recommended OneGuard to several friends.
Dear Renee, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 4 years! We strive to provide timely and quality repairs, completed by friendly and helpful service professionals, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for your patience as we worked to achieve resolution for your heating system. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 5, 2019
Required service for broken fan. Contractor contacted us in a timely manner to arrange appointment and arrived on time. Quickly determined the issue and repaired it quickly. We were so pleased with him that he is now in my contact list for all electrical issues.
Dear Chip, Wow! Thank you so much for the 5 star review and amazing testimony regarding your experience with our reliable service contractor! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and we are overjoyed to hear this was your experience! On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 4, 2019
I couldn't be happier with the service and experience of OneGuard. The technician has made 3 calls on my refrigerator/freezer and has done a superior job of analyzing the problem and fixing it. Joanne is a very capable scheduler and the techs always arrive on time and are very courteous.
Dear Elaine, Thank you so much for the 5 star rating and such positive testimony regarding your experiences with our service contractors and Joanne! Your satisfaction is our top priority and we always strive for prompt repairs completed by friendly and efficient service professionals. We are thrilled to hear this has been your experience, and we are truly grateful for the opportunity to help. Please also know we have shared your rave review with Joanne and your positive feedback really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 25, 2019
I have four different warranties because I have rental properties, and I've had OneGuard for many years. Through those years, I have found contractors that are really good, and that's who I prefer to use. One time there was a contractor that didn't wanna do North Scottsdale where my home is, but I called another contractor who said, "No problem. I'll do it." And OneGuard went along with the program. Their response depends on what the problem is, though. Sometimes it's the same day, but it's hot in the summertime here in Arizona so if there's an AC problem, it could take two days. It's always a positive experience with OneGuard and I always refer people to them.
Dear Alice, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 8 years! We strive to provide timely and quality repairs, completed by friendly and helpful service professionals, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 24, 2019
I've had OneGuard Home Warranties for so many years and I've stuck with them because of the combination of the location of where they offer their services as well as their price and value. Sometimes, it was darn inconvenient when something wasn't working properly. I usually submitted my claims with them online, but as I am a real estate agent I usually got to talk to the people in the real estate department and they've always been helpful and friendly. Every time I made a claim, I usually could count on hearing from the contractor in a very short period of time. Then they came at the appointed time and did the work. If the problem was something that they couldn't fix right away, then they came back to fix it. I would recommend OneGuard.
Dear Alicia, Thank you so much for the 4 star review and testimony regarding your service experiences with OneGuard Home Warranties over the last 8 years! Our number one priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help and love the positive feedback. On behalf of the entire team, thank you for again choosing OneGuard! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 19, 2019
Cindy ** too excellent care with my request for service regarding my wash machine. I am in Oregon and I have renters in my condo in Arizona. No problem, Cindy walked me thru the whole process and explained every thing in detail. The renters are happy to deal directly with the service repair company. Thank you.
Dear Mary, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties and Cindy! Providing service that exceeds your expectations, with friendly representatives and contractors that are courteous and professional, is our number one priority, and we love the positive feedback. Please know we have also shared your rave review with Cindy and she appreciated the opportunity to provide you with her personal assistance. On behalf of Cindy and the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 15, 2019
My real estate agent set me up with OneGuard Home Warranties. When you first get a home warranty, some companies will offer you roof coverage but they unfortunately didn't and I didn't realize. Because of that, I wasn't happy in the beginning. But now I keep them and I recommend this to my clients. I'm an insurance agent and OneGuard has a better customer service than the other company we're supposed to promote. Also, I like it because they offer window cleaning and things other than just the standard taking care of appliances and systems.
Submitting claims with them has also been easy. I prefer to call in but their online site and app are easy and self-explanatory. Once, I filed a claim for my refrigerator. That happened over the weekend and OneGuard doesn't do anything over the weekend so they got the order on Monday. However, they couldn't send somebody out that day. A repair company came out by Wednesday, but they couldn't fix the unit and OneGuard had to send somebody else out. Another company then came out the day after the next day. It was ridiculous. OneGuard even told me that I could rent a refrigerator. I'm a single person, how am I gonna go and get that refrigerator? I have to pay for delivery and everything.
If OneGuard set that up for me and took care of that, I think it would have been a much more pleasurable compared to me going and having to find out how much it would cost and whatever. I didn’t have time to take off work to wait for that among the times that I waited for the people to come over, which were half a day. When you don’t have a refrigerator for several days, it gets very annoying and I'm a single person. I can't imagine what that would be like if I had children. I didn't have a lot of food, but I had to throw out what I had.
I wasn't satisfied with that experience, but it was one bad compared to all the other good claims I've had. My first claim was for a water issue. OneGuard sent out Pruitt, which was a name that I have already heard, so I was pleased that they sent out a reputable company. I've also had them have my hot water tank fixed twice, as well as my garage door and they were good experiences. I even referred the garage door guy to my neighbor. They used him and they were also pleased. I've also used their lawn and electrical service and those were great experiences as well. I would recommend OneGuard Home Warranties.
Dear Lindsay, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last four years! Your satisfaction is our number one priority and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We are also grateful for the important feedback you provided regarding your experience for the refrigerator and appreciated your patience as we worked to achieve final resolution. Your feedback helps us improve the service we provide to our valued homeowners. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 14, 2019
This was the first time I had used the ‘Chat’ function and I must say that Trisha ** was great. She was able to help me get my concerns resolved quickly. She even stayed on the chat until I had confirmed all my concerns were resolved. Great Job Trisha!
Dear Diana, Thank you so much for the 5 star review and testimony regarding your first chat experience with OneGuard Home Warranties and Trisha! Your satisfaction is our number one priority, and Trisha was very happy to have the opportunity to answer your questions and offer her personal assistance. Addressing customer concerns on the initial call or chat is exactly what Trisha and all of our representatives strive to do. We have also shared your review with Trisha and your positive feedback really made her day! On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 14, 2019
You don't want to be without an A/C in summer in Texas. OneGuard took care of me and followed up to make sure my repairs was done. Yes it was. I just went online today to see if I could get a maintenance/tune up and Trisha ** via chat helped me to set up an appointment easily with no need for me to call in. She was polite and very helpful in answering my questions. I've been a customer for years and I am really glad they have my back. They do need more options on their service request website but I am happy the chat room works.
Dear Ayo, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and Trisha! Your satisfaction is our number one priority and Trisha truly appreciated the opportunity to assist you with your service request and answer your questions through our online chat feature. Please know we are always open to feedback and if you have suggestions on how we can enhance our service offering, we would love to hear it! We truly value your continued business over the last 6 years, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Feb. 13, 2019
OneGuard is wasting my time and not yet fixed my refrigerator. On Thursday my freezer was not cooling. We called OneGuard on Friday morning and submitted a service request. They scheduled Flemmings Appliance for diagnostics on Monday morning. By Monday, my refrigerator stopped cooling completely. The technician who came said the compressor is broken and needs to be replaced. He noted the serial and model number and said he will order one and someone will come to replace it in a couple of days. Later, there was no update. We followed up with OneGuard and they said someone from 7 Star Appliance will come for second diagnostics on Wednesday.
I have 2 kids and have been eating outside food since the weekend. OneGuard did not even consider my situation and taking their time. When I asked if 7 Star Appliance will come to replace the compressor, he said NO. They will take a look and then order and again someone else will come to replace after another couple of days. Lesson learned is don't buy any home warranty unless you have another appliance (refrigerator in my case) which works. I am very sad that we had to trash 2 trash bins full of food including juice, milk, eggs and lot of long term staples. Above all, my 19 months old and my 7 year old kids are not able to drink or eat homemade food. I wish there is a way to cancel my contract with OneGuard and get my refund.
Dear Archana, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being receptive to our follow-up efforts of assistance. Our top priority is always your satisfaction and we sincerely regret your displeasure with your service request for the kitchen refrigerator. Please be assured your situation is important to us and we are actively monitoring this service request to ensure positive resolution is achieved on your behalf. We wholeheartedly appreciate your patience and understanding during this process and thank you again for the opportunity to assist you. OneGuard Home Warranties
Reviewed Feb. 13, 2019
We had service performed by OneGuard Home Warranties as a part of routine maintenance. I called the 1-800 number and the techs came out after a couple of days at a mutually agreed upon time. They were fine and knew what they were doing. They were also confident, relayed what their findings were and they submitted a report to OneGuard.
Dear David, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Please know your satisfaction is our top priority, from the first call for service to the completed repair, and we appreciate the opportunity and love the positive feedback. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 11, 2019
We've had a few claims with OneGuard and our experience has always been very good. The process is cake and the representatives are professionals. They articulate what’s gonna go on and what the stages are. That's good. The contractors OneGuard has are very good as well. They explain exactly what they're gonna do, and are professional and thorough. They get the job done the first time and if they don’t have the part, on the next day, they would tell you what’s gonna happen.
Dear Jesse, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help and love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 6, 2019
I have been a OneGuard customer since we purchased our home. We renew every year and it's going on for six years. It is super easy to submit a claim. I can do it online or call it in. Their online site is very easy to use. The contractors who came to our home had been very professional. There were only two incidences where they were not very good and the company took care of it immediately. They credited me another service for our future years and took care of the immediate problem. The quality of works performed in our home had been good. If it fails or we have other issues with it again, they come out and fix it.
Dear Tracy, On behalf of the entire OneGuard team, thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 6 years! Providing best in class service by contractors who are friendly and knowledgeable, is our top priority, and we always appreciate the opportunity to help, and also assist with any service requests that may require additional attention to ensure resolution. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 5, 2019
I've been with OneGuard Home Warranties for five years now and I'm happy with them. It has been very easy to submit a claim and now that I'm living in the house rather than the rental, it's been easier. I had a rental management company before and sometimes they get all confused when paying the bill. One time, OneGuard told me I owed, but I didn't think I did because I thought the management company was managing that. But then I think they screwed up and I had to trust OneGuard and pay what I thought was paid. Since I moved down here, I've had a couple of claims and I have not had any problems. I just call OneGuard up, give them my information, they would write a report, tell me they'd refer, I pay with my credit card knowing that I owed a service fee, and we go on with business.
I live in Arizona now and homes here have some really bad water issues. I needed to kind of take care of some of those issues. The plumbing company that OneGuard referred to me was top-notch. They were very fair, quick, and efficient. I trusted them. I even got to the point where if I had to go to a doctor's appointment or something, I just leave the key, and they come in and do the thing and leave. The guy who has been here a lot was very good in explaining what was going in, what was normal and what was not, and what I can expect. We're also on first-name basis.
Also, once, I wanted to have all the dust on my furnace vent cleaned out. I called in and they said that it wasn’t covered, which I didn’t think it was. I asked if they had someone in mind I could call since I'm new to the area and they sent me a recommendation to someone who does things. When I called her, she only did clean dryer vents, which I could appreciate, but then she gave me a name of someone as well. So, everyone was really helpful. However, I wish OneGuard would accommodate my oldness. I wish that they would send me a bill, but I have to do it the modern way over the phone. I've gotten used to that, but I don't like it. But then I trust OneGuard enough that I feel okay with that.
Dear Kenda, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties over the last 10 years! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Making it easy to request service, and prompt and accurate resolution with friendly service professionals, is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 4, 2019
My brother and sister-in-law had used OneGuard Home Warranties and were really impressed. They loved OneGuard so we decided to follow in their footsteps. We took their word on everything and our claims experience with OneGuard has also been fantastic. The contractors are always quick to come and fix our issues. Our interactions with them have all been great as well. Even in terms of our most recent claim, it's been great since the repair and it works perfectly now.
Dear Kelsey, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we are always happy to help! On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 2, 2019
UPDATE to "Fraudsters & Hacks" review on 11/7/19. The Washer warranty ended up taking over a month to resolve. Having been close to two weeks without a washer I decided just to buy one and deal with the warranty later. When they finally got back to me, they tried to replace a compact stackable washer with a full-size washer - presumably the cheapest replacement they could find. They then found the cheapest stackable washer they could find which was a different make. Even in their own literature, they indicate that different makes cannot be stacked, but even if you decided to do it anyway, the dryer I have has to be plugged into the washer which wouldn’t have worked with their replacement.
I agreed to the cash out option, $473 to replace the broken $1,000+ washer. I received the check somewhere between the first or second week of December. The initial service request was on 11/4, and the date of check was 11/15. I called inquiring about the check the first week of December and representative informed me that a check had been cut but they need to sit on the check for so many days in order for other processes to be validated.
So in summary, if get you insurance on say Lexus and don’t mind it being replaced by a Honda Civic, and don’t mind waiting over a month to get the replacement - I guess the service isn’t so bad. I had planned on canceling this contract once everything was finalized, but with the holidays and work commitments I kept forgetting about it until the automatic deduction hit my account. Interestingly, I received a letter today that read in part, “We are writing to inform you that due to OneGuard’s policy regulations and service expectations, we are unable to renew the above listed contract”. Well let’s see if they cancel the auto bill, I’m guessing not… I'm actually giving them two stars this time instead of the previous one, as they did supplement the purchase of a new washer - however customer service-wise, they are sub-par at best!
Reviewed Jan. 31, 2019
One Guard is amazing. Over the last three years we've had Our AC compressor break, a microwave break, an irrigation valve blew up, and the dishwasher flooded the kitchen. All incidents were taken care for just the cost of a service call. For what we pay a year it is wonderful, it's saved us thousands over the long run. Today I had a minor issue with my account and within a minute or two Sara ** had it taken care of. I didn't even have to wait on hold. Well done guys.
Dear Jason, Thank you so much for the amazing review and such positive testimony regarding your service experience with Sara and OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and offer the peace of mind you deserve. Please know your testimony is exactly what we strive to do and Sara is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 28, 2019
Go with OneGuard. They’re great. I’ve used them quite a few times. I’ve called in to file claims before and the representatives have been wonderful. They’re very knowledgeable. They schedule appointments and they’re there. Also, I haven’t had any problems with any of the contractors that they sent out. They were mostly on time, and everyone I’ve worked with was good. I had good service with them.
Dear Cheryl, Wow! Thank you so much for the 5 star review and sharing such positive remarks regarding your service experiences with OneGuard Home Warranties! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. We wholeheartedly appreciate the opportunity to serve you over the last 14 years and look forward to assisting you with all your home warranty and home services needs for the years to come. On behalf of the entire team thank you again! OneGuard Home Warranties
Reviewed Jan. 24, 2019
OneGuard is part of our package when we purchased our home. Our realtor gave us the information. We call OneGuard when we submit a claim and we tell them what the problem is and they send somebody out. They’ve been great. Everything’s been wonderful - the claims representatives all the way through to the repair technician. The contractors show up, they do a good job, and they’re clean as well.
Dear Victor, On behalf of the entire team thank you so much for the 4 star review and positive remarks regarding your service experiences with OneGuard Home Warranties. Taking the stress out of home ownership and providing best in class service is exactly what we strive to do and we truly appreciate the opportunity! Thank you again for entrusting OneGuard with your business, we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 23, 2019
Putting a claim in with OneGuard is easy. I called in and I didn’t have to wait on hold very long. The reps were even helpful in terms of helping me find a solution without having to put a claim in. My disposal wasn’t working. And so, the customer service rep that I spoke to told me that maybe I just have to press the button on the bottom. So, they went above and beyond. I ended up needing to have somebody come out, and they came out and fixed the problem really quickly and left. I would recommend OneGuard to a friend.
Dear Robin, Thank you so much for the 5 star review and such positive feedback regarding your service experience with OneGuard Customer Care. We are so happy that you found ease in creating a service request and are overjoyed with the opportunity to provide prompt and supportive resolution on your behalf. Your testimony is exactly what we strive to do! Thank you again for the opportunity, we truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 18, 2019
My LG refrigerator stopped cooling and stopping making ice. The contractor OneGuard sent out has taken 3 attempts and now 3 weeks later we were told they wouldn’t be sending the contractor anymore and our refrigerator is still not working. We were told by OneGuard they had to see if it was still under warranty through LG. It is partially, parts but not labor. We have to now go through LG to get it fixed and pay them all the labor costs and then submit what we’ve paid and OneGuard will reimburse us in 30 days.
If I had extra money why laying around for this type of thing I wouldn’t have a warranty, I pay OneGuard for this. So, I’m going to be put out countless 100’s of dollars that I need to feed my family or put it on a credit card where it will accrue interest while waiting for OneGuard to reimburse me. (And OneGuard will not reimburse interest) I have thoroughly read the contract and nowhere does it state that I have to pay upfront and get reimbursed later. Seems like OneGuard makes up the rules as they go. I will be changing companies, or better yet, put the money I spend on them in an account to pay for these things as needed. Then no one will get my business. At this point, between the super slow contractor and having to start over with LG, I may go many more weeks without a refrigerator.
Dear Amy, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up phone call. Our top priority is always your satisfaction and we sincerely regret your frustration regarding your service experience for the kitchen refrigerator. Please be assured we have received the invoice for the repairs completed by a LG certified service contractor and have processed a check for the services rendered. We wholeheartedly appreciate your patience and understanding during this process and are here to offer our continued support and answer your questions 24/7, 365 days a year. Thank you again for the opportunity to assist you. OneGuard Home Warranties
Reviewed Jan. 18, 2019
During my home warranty period, I called to schedule in August in Texas to have the AC looked at, as it wasn't working. We had tenants in the unit. They sent an incompetent Company/Contractor that came without a ladder, and diagnosed the problem as a motor not working when HE didn't even know how to turn on the unit. It worked fine the next day, when my husband turned it on. They don't allow you to used Competent Certified Contractors, and refused to come back and fix the issue which was "it needed Freon", or reimburse me when I had to have it fixed myself. The contractor also left the access to the A/C unit in the ceiling open when he left. I reported them to the BBB and they did NOT offer to come and fix the issue. AVOID THEM AT ALL COSTS! The WORST home warranty company!
Dear Susan, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please be assured we have always acted in good faith in our efforts to assist you and within the parameters of the contract, and we sincerely regret your frustration with the outcome of your service request for the air conditioning system which was not approved, due to the breakdown that was not the result or normal wear-and-tear conditions. We also followed up with you directly to explain the contractor’s diagnosis and why the service request was not covered. Thank you again for allowing us the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Jan. 17, 2019
This company has an amazing customer service. They always pick up the phone fast and resolve your issues in no time. For example Ralph ** went today above and beyond in order to get my warranty renewed. He answered my questions by phone and email and his great service convinced me to renew my policy with OneGuard even though the price was slightly higher than competitors. They did not failed me last year and sure won’t this one.
Dear Ignacio, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard home Warranties and Ralph! Your questions regarding coverage and the contract renewal were extremely important to Ralph and he appreciated the opportunity to offer his personal assistance to you. OneGuard strives to provide the most comprehensive coverage in the industry while keeping the premium cost competitive, and we truly value your continued business. On behalf of Ralph and the entire OneGuard team, thank you again and we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 16, 2019
OneGuard Home Warranty does not back up their customers and sides with their lowest bidder contractor. If you have OneGuard, cancel your contract before you get screwed. Stay away from Speedy Elect & Air, their technicians are dishonest. I recently had a problem with Speedy Electric & Air, (972) 366-5700 and OneGuard Home Warranty, (888) 896-0014. I believe Josh of Speedy Electric left my heater system semi-operable after I asked him for a quote on a new system during a service call in Nov 2018. He worked on the system 13-15 Nov 2018 re-wiring 3 heating elements. I personally saw him working on one of the heater coils, I assumed he did all 3.
The months of November and December 2018 were relatively mild, and I believe my system worked at 2/3 capacity without much problem. On Jan 3, 2019, it was a bit colder, and I submitted a trouble call to OneGuard. Speedy was assigned to come and look at the system. On the 5th of January, the system seemed to be working okay, the weather was warmer also. When Speedy called to arrange an appointment, I told them the system seemed to be working, and cancelled the service call. On a cold night on 13 January, I decided the system wasn’t working to capacity. My normal electric bill is about $150 a month, January’s bill was $350. The air handler part of the system seemed to be on all the time.
Josh of Speedy came out on the 15th of January, and told me that a “limiter switch” was burned out and that one of the 3 heating coils was not wired, in fact, taped off. Talks with OneGuard revealed that the office of Speedy told them that the limiter switch was MISSING, and a coil was unwired. Re the Jan 3 service call, the office of Speedy told OneGuard that I FIXED THE SYSTEM MYSELF (from OneGuard notes). I can state categorically that the door to the air handler was not even opened, much less another service company or myself unwired and taped off a heater coil and caused the limiter switch to burn out (since Josh worked on the system 15 Nov 2018). It was obviously left in this condition on Nov 15, 2018, on purpose on the indication of buying a new system or forgetfulness. Josh left an estimate for a new system costing $2,512.00.
I trusted Josh and shook his hand. I’ve been with OneGuard since 2008, they’ve paid partially for a new ceiling fan, some plumbing problems and replaced my refrigerator twice (the second time after 4 service calls, they always take the cheap repair instead of replacing an obviously bad appliance, but that’s in the contract) for $732 a year. My heating system has been worked on at least 8 times since 2008 at $69 per service call. Stay away from Speedy Air and Heating and I urge you to cancel your contract with OneGuard, they take the technicians word over the customer making the customer out to be a liar to save money. Both Josh (Speedy) and Nicole (OneGuard) were argumentative on the phone. When they called to straighten out the problems, they already had their minds made up and listened to no counter information. Stay away from them.
Dear Steve, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation in its entirety. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the OneGuard plan, and we sincerely regret the outcome of your most recent service request for the heating system that was not covered due to the breakdown that did not result from normal wear-and-tear conditions. Please know we have followed up directly with the service contractor on your behalf to verify the details of their diagnosis. We have also spoken with you in an effort to further explain coverage and why the request was not covered. Thank you again for your time and consideration. OneGuard Home Warranties
Reviewed Jan. 15, 2019
Very dissatisfied with the experience getting my oven and washer repaired. Upon expiration of my contract, I will seek other warranty providers. My bad experience involved these three areas: The time it took for the service company to come over to diagnose the problem after initial contact. The time it took to receive the needed parts after diagnosis, and the refusal by OneGuard Home Warranties to permit me to use another service company after I voiced my concern about how long it was taking. From start to finish, my oven took 16 days to repair and my washer took 10 days. The technician didn't even arrive to diagnose the washer until seven days after service was requested. I have a family of five with three small children. 16 days without my oven and 10 days without my clothes washer is unacceptable.
Dear John, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up. Our top priority is your satisfaction and we sincerely regret the frustration you and your family experienced regarding the timeframe involved to complete repairs to the washing machine and oven. Your feedback is extremely important, and we have taken immediate action to rectify the situation and ensure you do not have a similar experience in the future. Please know we are also available 24/7, 365 days a year at 888.896.0014 and always happy to offer our personal assistance if you need additional help with any of your service requests. Thank you again for your business and the opportunity to regain your trust. We truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 14, 2019
We had a company named something else before OneGuard which we've had for about 20 years. OneGuard bought it and I’ve had the same people. Submitting claims to them has been simple. I usually get someone, tell them what I want and they'd send someone out in a couple of days. The contractors they send out has always been very reliable, very nice and they always tell me everything that’s going on. So far, I’ve been satisfied with OneGuard.
Dear Diane, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations. Making it easy to request service, and prompt and accurate resolution with friendly service professionals, is exactly what we strive for and we are very grateful for the positive feedback. On behalf of the entire OneGuard team, thank you for your continued business over the last 12 years, we truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 12, 2019
My first claim with OneGuard didn't go very well. We had a hot water tank that wasn't getting hot and we had their guy come out. He thought he had it fixed but it wasn't. He then had to order a part. It took about a week or two before we finally got it running. We were out of hot water heater for three or four weeks and we were getting kinda perturbed about it. I called and they said there was nothing they could do.
Moreover, the guy came into my bathroom and messed with the faucets. I told him I didn't think that was the problem and I thought it was the hot water tank. The next guy came out and said that the first guy should have known that the problem was the hot water tank and not the faucets as there was nothing wrong with the latter. The first guy took them apart and put something backwards back in and so I couldn't turn the faucet back on. The second guy seemed to know what he was talking about and now it's working well.
Another time, our air conditioner went out and we had another guy come out. He took care of the problem right away. However, the second time, we got a guy that didn't know what he was doing. I think they should just have somebody that can solve the problem the first time out. Also, if the tech has to order a part, he should order it the first time he comes here, not the second or third time. The problem should be taken care of quickly. I don't think I'll ever get another warranty anymore because of the way OneGuard handled the situation. I'd rather just go out and get myself a hot water tank and pay a guy to put it in. It's much easier that way and I get it done right away.
Dear Richard, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history firsthand. Our top priority is to provide a level of service that exceeds your expectations and we sincerely regret the frustration you experienced, and timeframe involved to perform repairs. Please know your feedback is extremely important and helps us improve the customer service we provide. Please be assured we have spoken directly with the contractors to ensure repairs have been successfully completed on your behalf. Additionally, we are available 24/7, 365 days a year, to offer our continued support and to ensure that service is conducted in an accurate and timely manner. Thank you again for the opportunity to provide you with this information. OneGuard Home Warranties
Reviewed Jan. 2, 2019
The OneGuard warranty was included when I purchased the house and then I renewed because they were better than other warranty providers. I've had the service for about two years now and every time I've called, everything has been taken care of. I've had no problems whatsoever. A contractor comes to my home in three days, max. And they’ve been excellent. I would definitely recommend the warranty. They’re really good.
Dear Miguel, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Providing quick resolution by service professionals that are both prompt and professional is exactly what we strive for and we are always happy to help! On behalf of the entire OneGuard team, thank you again for your continued business and recommendation, and we wish you a very happy New Year. OneGuard Home Warranties
Reviewed Jan. 1, 2019
I am a Realtor and have had OneGuard for many years and many clients. What stands apart is that they offer replacement of any part or appliance they cannot fix that breaks during the course of regular use. That feature has personally saved me thousands of dollars! I have never had a bad technician and I can request a specific company be assigned to my claim. I highly recommend them and really like the peace of mind having a home warranty provider!
Dear Andrea, Wow! Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! We strive to provide the most extensive home warranty and home services coverage in the industry, if at any time a covered system or appliance breaks down from normal wear-and-tear conditions the OneGuard contract will cover to replace the unit if our contractor determines it cannot be repaired. It has truly been a pleasure to assist you on so many occasions over the last 15 years. On behalf of the entire OneGuard team thank you again for your continued business and referrals! We truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 31, 2018
OneGuard has always been on time and I’ve had good service. All the good things that you’re supposed to get when you're a customer, they gave them to me, so I’m still with them and I've been covered for at least five years. The claims process is really easy. I just give them a call and they’ll give me a date, and they’ll tell me who has got the contract. If I think it takes a little longer, I give them a little nudge whoever it is that's coming out here to do the job, and they'll be right on it. The people that OneGuard has sent out to me were exceptionally good. They performed well and they were professional. They came out here and did the job and didn’t leave a mess, which is important. It’s an older house, so most of my problems have been plumbing, and OneGuard has done good to me.
Having OneGuard is a little peace of mind especially when you have a job that needs to get done and you don’t have the time to do it or you don’t know how to do it. I just shoot OneGuard a quick call, and they’ll send somebody out here to take care of the problems. I had some of the guys at work turn on to OneGuard. It’s something worth happening. It’s a couple of dollars a month but in the long run, it pays off.
Dear Eugenio, Thank you so much for the 5 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our top priority and we always strive for prompt repairs completed by friendly and efficient service professionals. We are thrilled to hear this has been your experience, and we are truly grateful for the opportunity to help. Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 30, 2018
When submitting a claim with OneGuard, unless I call it a new claim, I don’t get fast service. For example, if I choose the option to say existing claims, they don’t respond as fast. If I select the new claim option, then immediately I get super fast attention. I really like the customer service just fine and so far, I never had a problem unless it actually comes to the money disbursement part of it. I don’t quite understand some of the decisions in the amounts paid. What they cover or what they don’t cover is pretty much a fine print illusion.
I had a problem recently with my water softener. They said I was not covered on that, then I never realized it. When it came to the AC, they kept telling me they wouldn’t cover the fluid so I'd still pay out of pocket a lot of stuff. I also had a microwave that was on top of my burner that broke down. The size of the microwave for a new replacement was not available. It took me months and I ended up putting a hold on it. The coverage on that was pretty poor as well.
I also had a dishwasher that broke. It would not dry and it would not even soap the dishes sometimes. It was very intermittent and had a very weird problem going on. Every day I used it, the dishes would come out wet and not clean. Each time I called OneGuard, they sent out somebody that tried to fix it. The technician tested it and said that the heater was working. It was drawing water on it and sometimes it would dissolve the liquid. Sometimes it wouldn’t dissolve the tablet. But the dishwasher didn't run the full cycle. They didn’t have the time to do it because the full cycle would take about three hours and they didn’t wait that long. They said they tested the things and it worked then they went away.
Several times, I had to bring the contractor back in and every time I'd do that, I ended up paying more money. They said the dishwasher was hard to fix. They told me that I had to use vinegar on that. It needed to absorb the tablet, that there was some other liquid. They just delayed it long enough that I paid $200 to OneGuard, and then I got a $640 check, and I ended up paying $1,000 for the new dishwasher. It took at least four visits before OneGuard agreed with me that the dishwasher needed to be replaced.
So having OneGuard at some point is not gonna be value-added for me. I might as well just pay for the service myself. I ended up paying more than what I would’ve paid without it, then the value of it went away. This home warranty thing isn’t working for me and that’s the danger with it. They need to make it beneficial for me.
Sometimes when it comes to money, the peace of mind that I expect having a home warranty is all about the fact that they cover things when it goes wrong. If I get the feeling that they don’t cover something and they’re hiding behind the fine print, then that’s a tough one. If OneGuard can somehow make it explicit like a small list of items of what they cover or they don't cover at the outset, I know what I'm getting. They could put it in fine print. This is standard for everybody. But there is so much fine print and detail like, “We cover this part of it but we won’t cover this part of it,” and that’s what people get frustrated. So, that’s one thing.
When I pay the premium $69 per month, I expect good coverage for all the things that break down. I know it’s a cost balance, like how much do they cover or which ones are failing a lot more. They have their statistical analysis for sure, and if the thing takes on a lot, there’s not enough money for OneGuard to cover this at the premium that the customers pay.
But the customer service listens and promptly responds especially the speed at which when I call, they pick it up and respond to it is amazing. I really like the people that they took. 90% of the time, the first responders are very good and fast. Then most of the technicians that do the services are very good except one guy that did the faucet stuff in my house. The first time around, there was a faucet that needed to be replaced. The guy came in and then said that he'd find the part and buy it. He went out and came back, and then he didn't install it. I wanted to buy it, and there was a lot of confusion because he said, “If you buy it, you can install it.” I told OneGuard that I didn't want that contractor anymore. But other than that, it was usually fine.
Dear Sreevatsa, Thank you for the review and testimony regarding your service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and we truly value your feedback regarding contract verbiage, and regret any confusion with respect to warranty coverage. Please know we have representatives available 24/7 to answer any questions you have or assist you in creating a new service request or recall. OneGuard guarantees all repairs for 30 days, and will create a recall service request, at no additional cost, if the breakdown is not fully resolved on the initial service call. Our goal, of course, is for the contractor to accurately diagnose and repair the covered system or appliance on the initial appointment. If a covered item cannot be repaired, or is no longer deemed a prudent repair, OneGuard will authorize replacement. In these situations, we will replace with a system or appliance comparable in features, capacity, and efficiency, or will offer cash in lieu at OneGuard’s cost for the comparable item.
We appreciate your patience throughout the claim process with the dishwasher and allowing OneGuard the opportunity to assist you. Please be assured we have verified that you incurred only one trade service fee charge associated with this appliance. On behalf of the entire OneGuard team, thank you for your continued business, we truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 28, 2018
First time homebuyer; Trisha ** was awesome and helped me get set up with my home warranty! I was having trouble with my logging in so she offered to call me to set up services. Definitely will be my go to person in the future!!
Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties and Trisha. Your satisfaction is out top priority and Trisha appreciated the opportunity to assist you with creating a service request. Please know we have friendly representatives available 24/7 so we are here whenever you need us! One behalf of Trisha and the entire OneGuard team, thank you for choosing OneGuard for all of your home warranty and home service needs. We truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 28, 2018
My first call to OneGuard for my side by side freezer that was intermittently defrosting was on 9/26. They have sent 2 repair companies, 6 repair guys, supposedly "fixed" it twice, we waited 6 weeks for a part that was never ordered and then they said it was not needed. I have had to take time off work each time and have been without a freezer for 3 months, through the holidays! Tech out again Wed, and now they say because the problem is intermittent, they can't fix it. The freezer cools and defrosts throughout the day so I can't keep anything in it. The repair guys have seen it and acknowledge it is happening.
OneGuard says unless a service tech is here at the exact moment it stops cooling they can't fix it. Ridiculous! They should be calling it unrepairable and reimbursing me as their policy states they will. I think 6 visits make it unrepairable. I guess I have to have the service tech sit in front of the freezer for hours to catch it, but wait they are only here for 5 minutes! Shame on you OneGuard for not living up to your commitments!
Dear Alane, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our phone call. Our top priority is your satisfaction and we sincerely regret the frustration you experienced in our attempts to identify the intermittent breakdown to the kitchen refrigerator and ice maker. We wholeheartedly appreciate your patience and understanding as our service contractors have worked diligently to identify this intermittent malfunction and provide you with sound resolution. The service contractor has reassessed the unit but again was unable to replicate the malfunction and reported to OneGuard the freezer and refrigerator are cooling properly at 0 and 35 degrees Fahrenheit. The contractor has also contacted the manufacturer for assistance and they advised the unit is working according to their specifications and were unable to offer additional phone support. Please know your situation is extremely important to us and we are available 24/7, 365 days a year, and always happy to answer questions and provide clarification. Thank you again for the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Dec. 27, 2018
I had never worked with a home warranty service provider before and was somewhat skeptical. We did purchase a home warranty service provider, OneGuard, when we purchased our last house and have had to utilize the service a few times. The customer service representatives have been exceptional. Sophia **, was courteous, and caring. She took time to understand the problem and get the right service provider. I could say this about all the other representatives I've worked with from OneGuard. Secondly, the service providers they use are professional and timely. I have been pleasantly surprised by the whole experience and would recommend it to others.
Dear Pat, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with Sophia and our service contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we truly appreciate the opportunity. Please know that we have shared your review with Sophia and she was so pleased to hear your wonderful comments. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 21, 2018
I have two other "major" home warranty companies during over the last 20 years, and OneGuard is far better than either of them. It's not even close. I've never had anything but responsive customer service when filing a claim. They have always answered my questions thoroughly, promptly... and honestly. Perhaps most importantly, the service companies they have sent out have always been wonderful. Those of us who have experience with these companies know how important... and different... that is. A special shout out to Billy **. He recently handled my refrigerator repair. When the part to fix it could not be find, he immediately approved a buy-out at the policy maximum. No hassles. Get OneGuard!
Dear Ken, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and special shout out to Billy! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. Please know we have also shared your review with Billy and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Dec. 21, 2018
We purchased our OneGuard Warranty for several years. We began having difficulty with one of our air conditioning units and for Arizona Residences that’s not a luxury but a necessity. Each year we have our units checked and tuned by The OneGuard recommend HVAC enduring & maintaining a working system according to OneGuard. We had to have 4 HVAC calls due to hot air blowing from that one A/C unit. They did EVERYTHING but replace the unit!!! Said we must have leaks from the ductwork so you the Air Handler cool air was cooling off the attic! Called someone UNRELATED out to the house, the A/C was leaking Freon from 3 places. We had to replace the unit. I will NEVER recommend OneGuard. They made every excuse to increase our coverage cost each year, all the while knowing our air conditioner was slowly dying in the backyard.