OneGuard Home Warranties Reviews
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About OneGuard Home Warranties
OneGuard Home Warranties is currently available in Arizona, Nevada and Texas. The company offers coverage for your home systems and appliances, as well as an array of home maintenance services. OneGuard merged with American Home Shield in 2023 — as of publishing, any new OneGuard warranties will be provided by American Home Shield.
Visit www.ahs.com/oneguard- Low service call fees
- Advanced services
- Low monthly cost
- Fast response times
- Cancellation fee (after 30 days)
- Limited availability
OneGuard Home Warranties Reviews
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Reviewed Oct. 15, 2019
It was a pleasure to speak with Lori and everything was taken care of expeditiously. This company was highly recommended by a close friend who has used them on numerous occasions and all of the services were positive.
Dear Jerry, Thank you so much for the 5 star review and amazing feedback regarding your stellar service experience with OneGuard Home Warranties and Lori! Your testimony is exactly what we strive for, and we are overjoyed that the positive recommendation you received provided you with the confidence to entrust OneGuard with all of your home warranty and home services needs. We have also shared your rave review with Lori and she was thankful for your kind words and really appreciated the opportunity to offer her personal assistance to you. On behalf of Lori and the entire team, welcome to OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 15, 2019
Submitting a claim with OneGuard is super simple. I just go on their website and request service. And for the most part, I haven't had any problems with their contractors except for the one I had for the pool pump. I didn't feel comfortable with them, and I had a feeling the guy was scamming me. He told me it wasn't covered and quickly gave me a huge $800 ticket. It took me almost two weeks to get through OneGuard's people and rectify that. I complained and got upper management involved, then they sent a different company out that is totally reputable. It turned out, everything was covered, and they were just beautiful. I was super happy with it and everything is working great now. OneGuard is a lot of money a month, but when you need them, they are there. And so far, it has all worked out in my favor. They have done a good job with me.
Dear Shelby, Thank you so much for the 4 star review and such thoughtful testimony regarding your customer service experiences using OneGuard online to create your service requests, and our service contractors! Your satisfaction is our top priority and we appreciated the opportunity to address your concerns to achieve positive resolution on your behalf, and restore your faith in the great service OneGuard offers. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! Please know we truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 10, 2019
Read articles on various warranty companies and some of the feedback is very negative so we have been holding off on purchasing a plan. One Guard came up with good feedback. Made a call to a employee Sally ** at the office. She scheduled a appointment within a few minutes. Next day at 1200 installer came and new unit installed. The total time was less than 20 hours. That was extremely fast service.
Dear Lee, Thank you so much for the 5 star review and such positive testimony regarding your customer experiences with OneGuard Home Warranties, Sally, and our service contractor! Your satisfaction is our top priority, and Sally appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! Please know we truly value your business and look forward to serving you, and providing more great experiences in the future. OneGuard Home Warranties
Reviewed Oct. 10, 2019
What a racket, this is the worst company ever. They don't keep their word, representatives flat out lie to you, and no one is willing to find out what is wrong with your service. Terrible, I can't believe they get away with running a company like this.
Dear Cory, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is to service you as quickly as possible, and we sincerely regret the frustration regarding your service request delay for the air conditioning system. Please be assured we have been actively following up on your behalf and have confirmed with the service contractor that repairs have been successfully completed, and cooling restored to the home. Please know we are available 24/7, 365 days a year at 888.896.0014 if you need additional assistance. Thank you again for your patience and consideration. OneGuard Home Warranties
Reviewed Oct. 9, 2019
My husband wanted to get the OneGuard warranty. We filed a claim over the phone and we got a good response. The reps were very nice. Also, we were satisfied with the work that the contractors performed.
Dear C. of AZ, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Providing timely service with friendly and efficient professionals is exactly what we strive to do, and we always appreciate the opportunity to provide our personal assistance. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 6, 2019
I’ve been a customer for four years now. When I need help they are always there with quick turn time. Tricia ** was great. She took care off everything for me quick even though it was a Sunday. I love that you can reach a person round the clock. Thank you.
Dear Tony, Thank you so much for the 5 star review and such amazing feedback regarding your service experiences with OneGuard Home Warranties and Tricia! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in the services we offer is everything we strive for at OneGuard. We have also shared your rave review with Tricia and she was humbled by your kind words and appreciated the opportunity to provide you with her personal assistance. On behalf of Tricia and the entire team, thank you again! We truly value your continued business over the last 4+ years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Oct. 6, 2019
I was with OneGuard for a year. I left because they're way expensive. They raised the price to $300 more for the year. It went from 800 a year to 1,300. But submitting a claim, my experience with the claims reps, and the contractors' service have all been good.
Dear Lisa, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and our service contractors! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Making it easy to request service, and prompt and accurate resolution with friendly service professionals, is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! Please know that we valued your business and hope to one day serve you again. OneGuard Home Warranties
Reviewed Sept. 30, 2019
As a Realtor, I've been not terribly happy with OneGuard lately with a couple issues I've had with my clients. My most recent call myself for my personal home was fine. I got the warranty mostly because of the age of the home and for the price. As I tell my clients, when a home gets to be about over 10 years old, it's worthwhile to have a warranty, but know that it's going to suck a lot of the times. It's not going to be as awesome as it sounds. And once you go into that with that expectation, you'll be just fine. It's easy to submit a claim with OneGuard. Typically, I do it online and the website is fine. The quality of work performed by the contractors varies. On the last experience I had, the company was very good. I liked the people. Sometimes, I find them to be a little lackluster. Overall, my experience has been adequate.
Dear Kristen, Thank you so much for the 3 star review and testimony regarding your service experiences with OneGuard Home Warranties. We constantly strive to provide best-in-class service and the most comprehensive coverage in the industry, and we sincerely appreciate your transparency and feedback. On behalf of the entire team, thank you for allowing OneGuard to assist you with all your home warranty and home services needs! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 27, 2019
We had a home warranty previously for about 10 years and the company was good, but OneGuard is a little better with the quality of what they cover and to the extent that they cover it, price, and reputation. So far, we've had no issues with submitting a claim. We do it with an agent and the individuals that we've talked with for claims and/or for setting up appointments tell us who's coming, when they're coming out, and the timeframe that the company will call us prior and we have not missed a beat yet. They do what they say and they say what they do, which I like.
The guys that have come called ahead about 15 minutes, so we were prepared. They rang the doorbell and they identified themselves. Those that had ID badges showed them to us immediately. A couple of them didn't have an ID badge, but they had the uniform on and the company truck and they told us what they were coming to do. They came in, they put little footy booties on, and they went to where the job needed to be done. So far, we have not had a bad experience. We had one hiccup with a part that was defective and we called OneGuard. We told them what happened and they sent somebody out from the same company. They were out within 48 hours and repaired it. There were no hassles. Our experience with OneGuard has been outstanding.
Dear Lynn, On behalf of the entire team, thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! We always strive for accurate repairs completed by friendly and efficient professionals, and we love the value and peace of mind you have found in the services we offer. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 6 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 26, 2019
Be careful! Ac went out, took them a day to get someone out to then say they have to order the parts. If “we” wants the parts sent quick we have to pay the additional fees, otherwise One Guard would expect us to wait 3-5 days with no air to wait for parts. And nope they don’t pay for hotel because per weather it’s not greater than 105. Amazed at how poor and horrible their customer service and coverage is.
Dear Amber, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our call. Please be assured our top priority is to service you as quickly as possible, and we are diligently working on your behalf to ensure repairs for the air conditioning unit are completed, which are scheduled for today. We apologize for any delay, however, the contractor was required to order a specific part from the manufacturer. Please know OneGuard offers to help offset hotel expense when temperatures exceed 105 degrees. In your situation, the high was 85 and the low was 63. We sincerely appreciate your patience and consideration during this process, and thank you again for the opportunity to assist you. OneGuard Home Warranties
Reviewed Sept. 21, 2019
Antonio ** answered at OneGuard, l had tried to get help on a few calls on a hot water heater that burst at my house. I got Antonio after a few calls, and was it ever worth the time to get him! This truly amazing gentleman had to work through a number of issues regarding my repair claim and replacement water heater. He worked for days taking full ownership of my issue and was accessible both by phone and email. He was able to talk to his manager to get approval for me on a claim issue due to a wrong building inspection report filed at OneGuard. Thank you for your great service to your customers Anthony!
Dear Mark, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your outstanding service experience with OneGuard Home Warranties and Antonio! Your satisfaction is our number one priority, and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs. We have shared your review with Antonio and he was humbled by your kind words and honored by the opportunity to advocate on your behalf and turn your situation around to provide you with positive resolution. Thank you again for entrusting OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 19, 2019
We have been a long term customer of OneGuard. Our pool filter started leaking and we contacted OneGuard to send someone out to take a look at it. The company came out and lubricated the O-ring thinking that would stop the leak. It did not. So I did a recall to have the contractor come back out. They sent a different tech out from the same company and this tech said the filter needed to be replaced. OneGuard sent the authorization to replace the filter and I authorized payment of the sand. On the day they were to replace the filter, the contractor showed up and instead decided to replace the lid of the filter and not replace it. One week later, the filter was still leaking. I called OneGuard again and they sent out a completely different company this time.
The tech from the new company told OneGuard that we did not properly maintain our filter and that is what caused pressure to build in the filter. OneGuard then denied our claim. We have a weekly pool service, our filters are serviced monthly and backwashed. We replaced the sand in the filter one year ago and sand in these filters last 3-4 years before they need to be changed so the sand was not the issue. We have now paid multiple service fees and wasted a lot of time allowing multiple contractors into our home and OneGuard refuses to honor our contract and replace the filter. Anyone looking for a warranty company should beware of OneGuard Home Warranty.
The worst part of this whole ordeal was how poorly we were treated when we spoke to OneGuard about this issue. The representative was rude and condescending. They informed us they were fine with us cancelling our policy if we were not happy. Anyone looking for a warranty company for their home should stay far away from OneGuard.
Dear Teresa, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation in its entirety to ensure accuracy. Please know our top priority is customer satisfaction, and we sincerely regret the outcome of your most recent service request for the pool equipment that was not covered by OneGuard.
Please note the OneGuard contract is intended to cover the costs to repair or replace covered items when they breakdown due to normal wear-and-tear conditions, and the contract holder is responsible for routine maintenance and cleaning of covered items. The OneGuard contractors that assessed the system, confirmed the leaks in the pool filter were the result of maintenance related issues which were due to high internal pressure within the system at 37 PSI, the PSI should be at 22 or below.
Additionally, OneGuard did not authorize the replacement of the equipment for this service request in September. Please be assured we have spoken with both contractors that assessed the system to confirm their diagnoses. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Reviewed Sept. 18, 2019
Acquiring a warranty seemed like an economically smart thing to do and I got OneGuard Home Warranties. When submitting a claim, the experience has been good and I’ve had many contractors. The interactions were varied but they were fine.
Dear D. of Az, Thank you so much for the 5 star review and such thoughtful testimony regarding your service experiences with OneGuard Home Warranties and our service contractors! We constantly strive to provide best-in-class service and comprehensive coverage, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 5 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 16, 2019
I’ve been with OneGuard for a number of years. It made sense to us to have an extended warranty in the house. So, we did it with them and we’ve been happy ever since. You just have to make a phone call when submitting a claim, which is quite simple and the contractor selected by OneGuard would come out and take care of the issue. We’re very satisfied with OneGuard. It’s easy to get a hold of them as well as to have them do the work and get a contractor out. Thus far, with our experience with the contractors, they get the job done and away we go. We’re good.
Dear James, On behalf of the entire team, thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties over the last 7 years! Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 13, 2019
Do not use OneGuard Home Warranties. This company will give you the runaround for months before finally admitting that they don't cover much of anything. My AC went out and they sent out their contractor to take a look at it. They told me I'm on my own and I'll need to have the whole unit replaced before they will cover it. Makes absolutely no sense. Their customer service representatives are extremely rude as well. They just repeat themselves over and over again and when you try and respond they cut you off and talk over you the whole time. Definitely find a different home warranty company.
Dear Gabrielle, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand to ensure accuracy. Our top priority is your satisfaction, and we sincerely regret the outcome of your service request for the air conditioning system that was not covered by the OneGuard service agreement. Please note in accordance with the terms of the service contract, OneGuard covers for breakdowns that result from normal wear-and-tear conditions, and breakdowns of parts or components caused by lack of manufacturer recommended maintenance are not covered. In your situation, the service contractor that assessed the breakdown advised the indoor evaporator coil was impacted with debris, which caused a restriction of air flow within the system and internal buildup of pressure, and subsequent leak in the evaporator coil. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Reviewed Sept. 12, 2019
I had one of OneGuard's technicians come out and look at my oven that is heating up my home from heat coming out the vents when it’s on with door closed. He said there was an unusual amount of heat pouring out. OneGuard says they won’t do anything and says it’s not a malfunction! It certainly is! My house heats up terribly when my oven is on - that is NOT normal. I have wasted my money on monthly payments to OneGuard and wasted $70 bucks for a service call. Don’t use this company!!! They will probably screen this review out. Buyer beware!!
Dear Teresa, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration you encountered regarding your recent service request for the oven. The contractor that assessed the oven advised OneGuard no mechanical breakdowns are present, it was designed to vent heat away from the unit, which is normal, and the oven is operating as it should. Please know we have left a voice message for you to answer any additional questions. We are also available 24/7, 365 days a year at 888.896.0014, and always happy to help. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Sept. 10, 2019
Our home was 13 years old, so we wanted to get a warranty. When we purchased it from Opendoor, we heard about OneGuard. We usually submit claims on the phone and the interaction with the claims rep has been very good. They're very attentive and we appreciate them. They're right on the service that we need. This last time, we had an air conditioning unit out and it took three guys to come out before they found the big problem. The other two minor problems would’ve affected it as well. So, the service provided by the contractor was good.
Dear Marjorie, Thank you so much for the 5 star rating and such positive testimony regarding your experiences with OneGuard Home Warranties and our service contractors! We always strive for accurate repairs completed by friendly and efficient professionals and we are thrilled to hear this has been your experience, and grateful for the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 7, 2019
Do NOT under any circumstances buy a home warranty from OneGuard. For every service call they will do the absolute minimum repair they can get away with. We've had both a dishwasher and AC problem that took multiple repairs, for the same problem, that they claimed was a "different" problem each time. Dishonest, unethical company. Stay far away!
Dear Mike, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history in its entirety to ensure accuracy. Our top priority is customer satisfaction, and we sincerely regret the frustration you experienced. Please know it is always our intent to operate within the parameters of the OneGuard service agreement, and we apologize that our additional explanations of coverage were not successful. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Sept. 6, 2019
This is the first issue I have had with One Guard. This issue was so severe that I will not be renewing my contract in a few months. If I could have given 0 stars I would have. Truly disappointed. The Plumbing company by the name of Stellar Plumbing Services, not only did not diagnose the problem, they didn’t set enough time or bring equipment with them to work on the job. The representative that called me from Stellar asked me the same questions over the phone the previous day that he did when he came to my home and after asking me the questions again, he went to his car called One Guard and made a request. He did not diagnose anything. I contacted One Guard to inform them of this and they said the company was contracted with them for a long time, so basically I was lying.
If I wanted a second opinion (actually a first because it was never diagnosed) then I would have to pay an additional fee. Since this issue needed to be fixed immediately I had to hire a plumber myself and get them to come and diagnose the issue. It was totally different than what Stellar had said. Needless to say when I voiced my concerns to One Guard they became argumentative and then they also became an authority on plumbing. Not my idea of customer service nor where I will be spending my money going forward.
Dear Marisa, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being so receptive to our follow-up efforts of assistance and explanations of coverage. Our top priority is always your satisfaction and we apologize for your displeasure regarding the service request for the plumbing stoppage that was not covered under the service agreement. Upon arrival, the service contractor noted that there were no accessible clean-out present to clear the stoppage, and immediately contacted OneGuard to inquire about coverage. Please note in accordance to the contract, OneGuard will only cover the clearing of stoppages in sewer lines through an accessible ground-level clean out. We sincerely regret that the outcome of this request has led you to considering cancellation of the warranty. It is our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the home warranty agreement, and we hope to restore your confidence and continue to provide you with the wonderful services you have become accustomed to. Thank you again for your consideration. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 5, 2019
We were told about OneGuard when we purchased the house and I wanted to acquire a warranty for peace of mind that I have it. I usually call when submitting a claim and explain to the reps what’s going on. They’re helpful and has taken care of things. The first contractor didn’t complete the job and I heard that OneGuard doesn’t contract with them anymore. Everything was taken care of after that. Everybody who came out was right on and did the job.
Dear David, On behalf of the entire team, thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! We always strive for accurate repairs completed by friendly and efficient professionals and we are absolutely thrilled that you have found peace of mind and value in the services we offer. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Sept. 4, 2019
I like the fact I can either file a claim over the phone or log onto the OneGuard's website to set an appointment. The vendors call back in about two to three hours, or the next morning if it’s late in the day. They are really good with calling back, scheduling an appointment and getting someone right out. I had four contractors service my home and there were all were good.
Dear A. of Az, Thank you so much for the 5 star rating and encouraging review regarding your service experiences with OneGuard Home Warranties and our service contractors! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we are overjoyed that you found convenience and ease in creating your service requests online. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 28, 2019
OneGuard Home Warranty is the very best warranty company I have ever had. I've owned a dozen homes and have had home warranties on every one of them. All of the other companies are a waste of money. OneGuard has the best pricing and by far the best service I've ever encountered. I've been with them for 3 years and they are prompt, courteous, helpful and don't try to weasel out of taking care of a claim. I will NEVER go with another company. Michele **. was so helpful today with a claim for my downdraft kitchen vent. BTW, this is the only company that even covers a downdraft. And the other companies don't cover cooktops or wall ovens. This one does. Check them out and you won't be disappointed.
Dear Janice, Wow! On behalf of the entire team, thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties and Michele! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Michele is very helpful and she appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. Thank you again for choosing OneGuard! We truly value your loyal business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 23, 2019
When I went to an open house, there was a cardboard thing about OneGuard that stated what they covered. It was put on before anyone put any offers. I bought the house and the warranty came as a sales feature. Whenever I make a claim with them, I talk to their representative and everything is great. Most of their contractors have been good too although I had a really bad experience with one of the providers last summer regarding my microwave. Other than that, I had positives experiences.
There are several things wrong with the house. When I had a water heater issue, I got it replaced and that was an awesome experience. OneGuard couldn't replace the gallon that I had - I guess it was a weird amount - so I either had to pay more to get something that was of a bigger capacity than I had or they would have to give me something smaller along with a credit. I ended up going smaller and they actually gave me money back. But I had to pay some of that money back to the people who worked on it because it cost another $130 to fit it to this other size. I still got compensated for the fact that it was not what I had before though and it went well.
I also had issues with the sprinklers and that went well too. I love the contractor Sprinkler Doctors and I would definitely use them again. I also recently got a plumber out for plumbing issue. I cannot say enough about that guy. I asked for his card because I'm moving. But he didn't even need more business. He said he appreciated the thought but he could get enough business from OneGuard. He was happy doing all his business through them.
Although I had one horrible experience with OneGuard about the microwave thing, it is not enough to have me hate them. Overall, I had such a good experience with their customer service rep. They had friendly and professional staff. They were easy to work with and there was a smooth process in resolving issues. I actually chose to buy their coverage when I listed my house and offered that as a selling feature. I'm also buying OneGuard for my new house.
Dear Andria, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and our wonderful service contractors! We continuously strive to provide top of the line service performed by professionals who are friendly and knowledgeable, and we are absolutely thrilled that you have found peace of mind and value in the services we offer. Thank you again for entrusting OneGuard! We truly value your business and recommendations and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed Aug. 21, 2019
I have OneGuard Home warranty and I've been satisfied with them. The service the contractors provide has been good and my experience has been great. I am a realtor and when I get home warranties for my customers, I go to OneGuard.
Dear Anna, Thank you so much for the 5 star review and positive remarks regarding your service experiences with OneGuard Home Warranties and our amazing service contractors! We constantly strive to provide best-in-class service and comprehensive coverage, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your recommendations and loyal business over the last 14 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 16, 2019
I called OneGuard and based on the problem that I was having, they identified a company who was in this area to service the unit. OneGuard responded right away. They called the service company and the service company called me back to schedule an appointment. It happened to be on a Sunday morning. The guy from the service company called me back within 30 minutes and he came out within two hours and serviced my unit. The service was excellent.
Dear Michael, Thank you so much for the 5 star review and such positive feedback regarding your recent customer experience with OneGuard Home Warranties and our service contractor! Our top priority is to provide a level of service that exceeds your expectations, and the testimony you provide is exactly what we strive to do at OneGuard. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 15, 2019
This a pretty trustworthy company. The service I received from them both times I needed was great especially from a customer representative called Jennifer **. I plenty recommend doing business with them.
Dear Daniel, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties and Jennifer! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Jennifer and she appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. Thank you again for choosing OneGuard! We truly value your business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 15, 2019
A girl friend of mine recommended me to OneGuard. Since she had a great experience with them and told me it’s only $69 for every service, I thought I'd give them a shot. When I initially did it, I was very impressed with one exception. My very first service was to get my keys rekeyed and the guy was very helpful. He did a little bit extra than he needed and I was very appreciative. Towards the end, I asked if he could re-program my garage. He said it was not a problem. He got the cover off my garage control panel. He tried to put it back, and he was having a hard time. He’s a little bit shorter. I told him to not worry about it and to just give me the cover. He said, “No, no, no, I got it, I got it.” And what did he do? He smashed it into pieces. I understand it’s a plastic cover, but I’m one of those that if I ask you to fix something, please put it back the way it came. That was my first service, and it all went downhill after that.
For the second claim, I had a problem with my plumbing. I am a first-time homeowner so I don’t quite understand what all the legalities are. My seller paid for my home warranty and I’ve never received any paperwork from OneGuard about what it covers and what it doesn’t cover. I called them and told them what was happening. The rep said, “We’ll take care of it this first round, but the next time, you need to call your homeowner insurance.” I said, “What? I thought the whole point of having a homeowner’s warranty is I thought you’re gonna fix all this stuff?”
When the plumber got here, he said he needed to see my home inspection. I said, “Excuse me? Who are you to look in my home inspection? One, you’re a contractor, and two, who are you to ask for it?” He said the warranty asked for it. I told him he needed to tell the home warranty to call me ‘cause I don’t know him. He said he couldn't do the repair without my home inspection so I had no choice. Either he left and not repair what I had, or I had to show a mere stranger that I don’t even know the home inspection.
He looked at my home inspection and said I was gonna have to pay this out of pocket because it was in my home inspection. I didn't know it. OneGuard never asked for my home inspection. If I knew about it, I would never have called them and I would’ve gotten my own contractor. I asked how much it was gonna cost and he said $459. He also said he was gonna cut a hole through my sheetrock, but I was gonna have to repair it. I said, “What? You’re gonna charge me $500, put a hole in my wall, put a new faucet in, but you’re not gonna fix?” He said it was not part of their job. Out of desperation, I didn’t know what to do. I went and accepted it because I could not go without water. Finally, he was done and he told me he needed my credit card. After he repaired the faucet, he broke my panel and told me the previous repair this was done on was a shoddy repair. He put duct tape on it and left after I paid him $459.
I called OneGuard and complained ‘cause this is their contractor that they sent out. I said there’s gotta be a liability on this. They said it was not their liability and that they don’t get involved between me and the contractor since I paid out of pocket. They said I needed to deal with the plumbing company so I called Scott Plumbing and told them what happened. They said, “We’ll give you $100, you deal with it. Or we’ll just fix the plastic part holding the faucet, but we gotta put more holes in your sheetrock.” I said it was their plumber who broke it. He said it looked like it was a shoddy repair. I told him if it was a shoddy repair, then their plumber should’ve broken my heater side. But he didn’t break my heater side. He broke my cold side and put duct tape on it.
I didn't wanna ask them to paint the wall. I was asking them to put a new plastic in and put my sheetrock back, and I would take care of the rest. He said I was asking too much and I was being ridiculous. He just kept on arguing. He said he was just gonna send me a $100 check and that was all he was gonna offer, and he hung up on me.
After that, I ended up talking to OneGuard's head person. She yelled at me. I told her I’m a first-time homeowner and I didn’t know any of this. I told her I didn’t know they were not gonna cover what’s on the home inspection and they never asked from me even when I signed on. Before I ever started their service, they could’ve said they needed a copy of my home inspection. Plus they didn’t even give me information. She said it was my responsibility to call and get all that information. She was arguing and saying it was my fault. I went through a mental breakdown after that and started crying.
If it was my contractor, I would have no complaint. But these people represent OneGuard. Why would I even wanna go with OneGuard if they're bringing all these unprofessional contractors that they have contract with? Also, the customer service promised one thing then the authorized people were saying, “Nope, we won’t take care of it.” Now, I’m forced to pay the full price to this contractor which OneGuard brought. They are sending contractors and they are not even taking responsibility for what the contractors break. I’m scared to use OneGuard again. I’m not impressed with OneGuard so I will not be renewing again next year. And when it comes to a claim, I’ve been on the phone for over an hour on hold. It’s ridiculous.
Dear Julie, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation in its entirety to ensure accuracy. Our top priority is customer satisfaction, and we sincerely regret your frustration. The service request for the plumbing system, specifically the washer valve and valve box, was not covered by OneGuard due to pre-existing conditions, and breakdown that was in effect prior to the start of the home service plan. Please note in accordance with the terms of the service agreement, OneGuard requires that covered items are in good, safe working condition upon the start date of the contract. The documentation you provided, indicated the washer valve and valve box were in a state of disrepair prior to the close of escrow.
We have spoken with the service contractor to verify the diagnosis, they confirmed you were aware the items were not covered by OneGuard due to pre-existing conditions, and they presented two options: replace the leaking valve assembly and damaged valve box altogether which was recommended, or only replace the leaking valve. You chose to only replace the leaking valve. In order to access the valve, the technician was required to remove the valve box, and the condition of the box became worse. Therefore, he offered pricing again outside of the warranty to replace the box. You declined the offer and he pieced the box together as best as possible, and placed it back into its original position. The contractor also advised OneGuard that they offered to return to the home on your behalf to replace the valve box at a discounted price. You declined the offer, and the contractor offered a partial refund for the work that was completed as a goodwill gesture, which you accepted.
We have also reviewed the re-key service request that was completed on August 3, 2019, and have no record of negative service interactions with the contractor, only the five star rating and positive comments you provided for the contractor upon completion of the service that was performed.
Thank you again for allowing OneGuard the opportunity to provide you with this additional explanation. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Aug. 13, 2019
When we're submitting a claim, it's very easy. Our things usually break on the weekend, so we don’t get to call them. So we go online. My husband prefers to call, but either method is easy. We've been pretty happy with the work provided by the contractors, except for the refrigerator guy. The refrigerator guy was stupid. Our icemaker would not shut off, so we’d have either running water or running ice falling out of the refrigerator. The refrigerator guy came and he tried to fix it. He came out four times, and he threw his hands up. The next guy came out, replaced the icemaker and we're fine.
For the most part, our experience with OneGuard has been good. But my last experience with them was not good. Our AC downstairs went out in Houston, and the guy came out. He went to the truck, and submitted whatever it was he was supposed to submit to OneGuard. Fortunately, we have two AC units in the house. So, we just went upstairs and slept. The next day, he didn’t call, and the next two days, nothing. It went on for a week and I called and the gentleman that answered the phone call tried to bamboozle me. He tried to tell me that they tried to call us, and OneGuard was supposed to call us because we had an additional cost and we had to approve that. He said that his associate called us at 9:30 that morning. But the tech didn’t even come out until after 10:00. So, it didn’t fit together and he got rude with me and we had to pay $1,600. That wasn’t a happy thing.
Our warranty is over at the end of this month and I'm thinking of changing companies because of that. I tried to explain to the kid that we were upset, and it's hot. It made our upstairs unit work harder, so we needed somebody out here, and he got a little sniffy with me. I told him I was a real estate agent, and he said, “Well, what’s that got to do with anything?” I told him that it's a matter of whether or not I recommend OneGuard to my customers. And he got nice after that.
Dear Diane, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret your frustration with the services provided. Please note there may be situations in which the contract holder will be responsible to pay additional costs for parts or services not covered by this contract, which was required with the installation of the new indoor evaporator to restore cooling to the home. In those situations, OneGuard will work with our contract holder to determine the best course of action to reasonably minimize out-of-pocket costs. Please know we truly value your business, and hope to have the opportunity to restore your faith in OneGuard and the great services we offer. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Aug. 12, 2019
We’ve got four rental properties in addition to our own property. So, I was looking for different warranty companies for these four locations of getting things fixed and not being the one that has to run over and do it. I liked the price of OneGuard as well as what was covered and so, I went with them. Submitting a claim is very simple. I can either call in or go online and submit it directly, which I do most of the time. The website is very easy to use. The contractors have all been great and nice to have. The quality of work has been very good and everyone I’ve dealt with has been extremely professional. I’ve renewed with OneGuard for several years now so, this isn’t a one-time thing.
Dear Christy, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and we love the positive feedback regarding your service interactions with OneGuard representatives, as well as using OneGuard online. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 10, 2019
I purchased a new home and they offered me different companies and said to choose what I was looking for. I thought OneGuard was the right one for me. Submitting claims is excellent. I like the service that was provided to me because they were really fast and they act on the concern that I had. I submitted a claim for the AC that was shaking and wasn't cooling. I did it over the phone and they gave a 24-hour window to expect the contractors. The AC is better since the tech was out but the shaking is still on. I've called OneGuard and requested to have them check that again. So far, my experience has been good.
Dear Glenda, Thank you so much for the 5 star review and incredible testimony regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is your satisfaction, and the positive feedback you provide regarding the responsive and efficient service you have received makes us extremely happy. Thank you also for notifying OneGuard the problem you were still experiencing a problem with the air conditioner, and allowing us the opportunity to further assess the situation. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 9, 2019
I had the pleasure of having Tina ** at OneGuard Home Warranties assist me with a replacement of a dishwasher in my home. Due to illness, I was not able to put together a replacement purchase. With poise, understanding and compassion Tina stepped right in and did all of the research and comparisons to find the perfect replacement for me. I could not have done it myself. She is knowledgeable and truly the nicest consumer representative a company could ask for. Thank you OneGuard for continuing such awesome service - and many thanks again, Tina!
Dear Kathleen, Thank you so much for the 5 star review and such positive testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Tina! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. Please know Tina enjoyed providing you with her personal assistance and your kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 9, 2019
Spoke with a great agent today, Shawn **. He was very friendly and took care of my issues quickly. He was definitely a pleasure to speak with! I love this company. They are all always so kind and efficient!
Dear Margarita, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and Shawn! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Shawn is great, and he appreciated the opportunity to provide you with his personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 7, 2019
Christopher ** was the representative who assist me with setting up a policy. He was very professional & helpful in assisting me. He also worked with Stefanie ** to ensure that I received the best policy for me. I have been very impressed with the kind and professional employees of OneGuard. I did a lot of shopping around and no one can compare to OneGuard! Thank you!!!!
Dear Tiffany, Thank you so much for the 5 star review and such amazing testimony regarding your customer experiences with OneGuard Home Warranties, Christopher, and Stefani! Providing the best coverage by service representatives that are friendly and professional, is exactly what we strive to do, and we always appreciate the opportunity to help. Please know we have shared your review with Christopher and Stefani, and your kind words really made their days! On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 7, 2019
I had a good experience with OneGuard's claims rep and the contractors that they've sent out. But I wish the repairs would happen a little bit sooner after I submitted the claim. The previous technician was sick so they extended it out another three or four days. But overall, my experience with OneGuard was good.
Dear P. of Tx, Thank you so much for the 4 star review and helpful feedback regarding your recent service experience with OneGuard Home Warranties. Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. While we sincerely apologize for the delay in scheduling your service appointment for the dishwasher, we are pleased to hear that sound resolution was provided on your behalf. Please know we are available to assist you 24/7, 365 days a year if you ever need additional assistance with any of your service requests. On behalf of the entire team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 6, 2019
I'm a single woman and I don't have a man around the house to help me in case something breaks or needs replacement. I decided to get a warranty because of issues that might go wrong with the house and I was told that OneGuard was good, so I went with that. When I made a claim, I went online and the website was very user-friendly. The contractor showed up, took care of business and left. They came in pretty quickly at the time they said they would, so that was nice. The garage door was not opening and since then, it’s working. I'm satisfied and it was good, being the first experience that I have with a home warranty. It was painless. I hope not to have another need for them to come over, but I hope, if I have another one, to be as easy to take care of as this one.
Dear Elena, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is always our top priority and we are thrilled to hear that you have found value in the services we offer. We take great pride in providing you with the peace of mind you deserve, and we are honored that you have chosen OneGuard for all you home warranty and home services needs. On behalf of the entire team, thank you again! We sincerely appreciate your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 5, 2019
With OneGuard, the price is good and the service is great. I'd recommend them. Submitting a claim with them has been fine. The reps were able to answer my questions and my interactions with the contractor were done virtually online other than confirming the date and time that they were gonna show up. We let them in the house remotely. They took care of the problem and they locked the house up when they left.
Dear Thomas, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and competitive prices, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 4, 2019
My neighbors were advocating OneGuard on the community app. I have an 11-year old home, and I've just been here for a year. I wanna make sure everything is covered and running well. OneGuard has been very prompt and very thorough when I submit a claim. Then they tell me that the contractor will contact me within two days, but it has always been sooner. When I make a claim over the phone, the rep has been very proficient and concerned about the claim. Their contractors have been very prompt and very proficient. I'm very pleased with OneGuard.
Dear Diana, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties! We continuously strive to provide top of the line service performed by friendly professionals, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving you for years to come. OneGuard Home Warranties
Reviewed Aug. 2, 2019
I called in for a service and spoke to Tricia **. She was very friendly and got my claim submitted. She also didn't try to rush me off the phone like most agents. We had a nice little chat. It nice to speak a person who acts like a person and not a robot! As most seem to do nowadays.
Dear Lisa, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties and Tricia! Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. Please know we have shared your rave review with Tricia and she is grateful for the recognition, and enjoyed having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 2, 2019
I was a Realtor for 10 years as well as being a personal homeowner and I have dealt with so many home warranty companies. I thought other companies were good in the past, but One Guard takes it steps further and is absolutely EXCELLENT. From the ease of starting a new home warranty with them, to how quickly and efficiently claims are handled with zero stress (I have had an AC repair claim and sprinkler repair claim), to their amazing customer service.
I gave a A review for the BBB a week or so ago (my first ever BBB review) because of how much an agent there helped me out one day, and today I received equal help from another lady named Trish **. They go out of their way and exceed expectations making my experience with this company top notch in what otherwise could be such a stressful ordeal. I highly recommend them, you will feel very covered and protected from homeowner stress! I also really like that they offer coverage other companies do not. I love having my sprinklers covered, and my yard maintenance and pest services are now through OneGuard. I am excited to also use the tile and grout cleaning service in the future.
Dear Deseree, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties, Trisha, and our contractors! We continuously strive to provide top of the line service performed by professionals who are friendly and knowledgeable, and we love the positive feedback. We also appreciate your BBB review! Please know we have shared your rave review with Trisha and she appreciated the opportunity to provide you with her personal assistance, and is humbled by your kind words. On behalf of the entire team, welcome to OneGuard! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 1, 2019
My wife and I were going out of town and I needed to add my daughter and son as authorized contacts in case they need to create a service request. I didn't think it would be such an easy process. I worked with a very friendly and professional associate by the name of Trisha **, and it was done quickly. She also asked about contact phone numbers and updated those as well as updating a credit card on file. Knowing now that all our information is correct is nice. Thank you Trisha.
Dear Gary, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your service experience with Trisha! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. We agree! Trisha is friendly, professional, and efficient, and your kind words really made her day. Thank you again! We truly value your loyal business of 10 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 1, 2019
I had a warranty with another company and it was a sad experience. My neighbor told me that he has a home warranty with OneGuard and that it's a good company so, I decided to go to them. Submitting a claim was very easy. I just called customer service and they helped me do my service. They responded right away and told me to just wait for the contractor to show up. The contractor came on Monday and I got a call ahead of time that he was coming. He came to my house and he was extremely great. He was very polite, nice and knew what needed to be done. He was awesome and the best of the best. I had experiences with other home warranties and OneGuard is the best, too.
Dear Alexander, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your amazing service experience with OneGuard Home Warranties and our wonderful service contractors! We are so happy that you found ease in creating a service request and are overjoyed with the opportunity to provide prompt and supportive resolution on your behalf. Your testimony is exactly what we strive to do! Thank you again choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 31, 2019
We had a toilet with a bidet that had an issue with the fill valve. I had paid a plumber to install the bidet on the toilet. OneGuard sent out a plumber who replaced the fill valve and removed the bidet in the process and refused to reinstall it. Plumber said he'd have to charge me $375 to reinstall the bidet. SO THEY CAME, UNDID SOMEBODY ELSE'S WORK AND WANTED TO CHARGE ME TO BRING IT BACK TO THE ORIGINAL CONDITION. Now I have to get another plumber to come out to fix the problem they created. Of course OneGuard says I have to sort it out with the plumber and the plumber claims I have to sort it out with the Warranty company. By the way this was my only claim with them on a $700 policy.
Dear Ajai, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our phone call this morning. Our top priority is customer satisfaction and we sincerely regret your frustration. We have spoken directly with the contractor who advised that removing the bidet was necessary to properly connect the supply line directly to the fill valve, and in accordance with city code. Please know we appreciate your understanding with respect to coverage and code requirements, and sincerely hope this additional explanation helps. Thank you again for your consideration. OneGuard Home Warranties
Reviewed July 31, 2019
Updated on 08/02/2019: I read your response and it’s so far away from not being the truth. My equipment was not filthy. The filters are changed as they are suppose to be. OneGuard is running a scam and paying their contractors not even half of the $69.00 that we pay OneGuard. My contract with you is up in October and guess what? I will not be renewing it. Everyone do the math. I used my warranty three times in almost 5 years. One on my ice maker, one on my dryer and once on the A/C with her it didn’t cover. At almost $900.00 a year x 5 = $4,500. I could had bought a hell of an electric dryer and a new refrigerator and still had money in my bank. SCAMMERS!
Original Review: Beware. Our A/C went out. Called OneGuard for service. They set up Superior HVAC to come out. The guy was here two hours and told us that our Evan coil had a leak, that was all that was wrong. He submitted it to OneGuard and OneGuard took it upon themselves to say they wouldn’t cover it because it was not normal use, they want almost $2500 to repair it. Ridiculous!!! I’ve had them for four years and have used them two times in the past. It’s not worth the almost $900 a year to keep it. Beware. Run. Don’t use OneGuard. They are SNAKES!
Dear Barbara, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand to ensure accuracy. Our top priority is your satisfaction, and we sincerely regret the outcome of your service request for the air conditioning system that was not covered by your service agreement.
Please note in accordance with the terms of the service contract, OneGuard covers for breakdowns that result from normal wear-and-tear conditions, and breakdowns of parts or components caused by lack of manufacturer recommended maintenance are not covered. In your situation, the service contractor that assessed the breakdown advised the indoor filters were impacted with debris, which caused a restriction of air flow within the system and internal buildup of pressure, and subsequent leak in the evaporator coil.
Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Reviewed July 31, 2019
Recently contacted OneGuard to schedule services for my home. I talked to Cindy ** and she was very helpful and informative on what the scope of my warranty entails. She helped schedule my services and provided referrals for areas that are not covered. My experience was very positive.
Dear Chet, Thank you so much for the 5 star review and such amazing testimony regarding your recent service experience with OneGuard Home Warranties and Cindy! We continuously strive to provide top of the line service performed by professionals who are friendly and knowledgeable, and we are absolutely thrilled that this has been your experience. We have also shared your rave review with Cindy and she appreciated the opportunity to provide you with her personal assistance and was humbled by your positive feedback. On behalf of Cindy and the entire team, welcome to OneGuard! We truly value your business and look forward to serving you for years to come. OneGuard Home Warranties
Reviewed July 30, 2019
Ana ** answered several questions I had regarding coverage for my sprinkler system through OneGuard. She gave me the name of the company that would be in touch with me and said she would send me an e-mail giving the work order number, the contractor's name and their phone number which she did. Overall she was very helpful and thanked me for using OneGuard.
Dear Norma, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your service experience with Ana! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. We agree! Ana is very helpful and your kind words really made her day. Thank you again! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 30, 2019
The first year, OneGuard came free with my house when I bought it. Then I decided to just keep it ‘cause you never know if something happens. OneGuard was more convenient 'cause I’m one of those who doesn't like to shop around once I got something. People tell me about other ones where they think it’s cheaper but if it's not broke, don’t fix it.
Filing a claim with OneGuard has been great so far. The two claims reps I've dealt with have been good. They worked with me. I don’t have a debit card so I gave them my routing number and they were able to take the $69 payment out of my bank account. OneGuard tries to get somebody out as quick as possible. This last time with the AC, one of the companies that they contract out said they wouldn’t be here Monday so I called OneGuard back and they got somebody out there the next day which was Saturday. They really helped me out and the contractor was real good. He put a universal fan on my AC just so I could have AC for that day and the next day, he came back and put the one that needed to be on it. I thought that was real nice of him. The AC’s working great. Being here without AC in San Antonio, Texas is a no-no during the summer. The repair helped out a lot. Our first claim was a plumbing leak and the guy was real good too.
Dear Manuel, Thank you so much for the 5 star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties and our service contractor! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind that you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your continued business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 29, 2019
I requested repair of my A/C unit as it was just blowing warm air. OneGuard sent me a nightmare repair company. They never gave me a a diagnosis or estimate. I never approved the work being done. They sent another subcontractor to replace my evaporator coil and finished at 6pm. I did not receive any information from OneGuard. At 7pm the A/C guy texts me saying he's on his way with the police if I don't pay him. I told him I had not even received an estimate or the final invoice. I told him I had not heard from OneGuard, so I didn't know what they would cover or not, so I would call him the next day after talking with OneGuard.
He showed up at my house with the police and demanded payment. I refused for the prior reasons. The A/C, by the way, was still not working and blowing hot air. It's been a month now I've been harassed by the A/C company. I've had to pay another company to come replace what they did because they installed the wrong size evaporator coil. OneGuard has assumed no responsibility in this because they said the evaporator coil was not maintained. That is ridiculous. There is no way to maintain an evaporator coil except to change the air filters as I did methodically.
I called OneGuard and asked them why they didn't let me know they weren't covering the repair. I asked them to send me an email stating it and they would not. I heard from them a month later. TERRIBLE. And I believe unethical on both fronts: First, not covering. Second, not taking responsibility for the nightmare of an A/C company they sent me. I trusted them and they did nothing to correct this situation after they caused it.
Dear Barry, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to conduct another review and clarify your situation firsthand. Your satisfaction is our top priority and we sincerely regret the outcome of your service request for the air conditioning system that was not covered under the contract. Please note in accordance with the terms and conditions of the service agreement, OneGuard covers for mechanical breakdowns that result from normal wear-and-tear conditions.
Upon analyzing the system, the contractor’s professional assessment determined the impacted condenser coils directly contributed to the leak in the evaporator coil, and breakdown of the system. The service contractor reiterated in multiple follow up conversations with OneGuard that you understood the breakdown was not covered, and expressed that you wanted the work completed as quickly as possible. Therefore, they accommodated your schedule, and completed the installation with the expectation of receiving payment upon completion.
Please know it is always our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement, and we appreciate your understanding with respect to coverage. Thank you again for allowing OneGuard the opportunity to provide you with this information. OneGuard Home Warranties
Reviewed July 29, 2019
I was with Allied Home Warranty and when Allied turned it over to OneGuard, I just stayed because I liked Allied. Everyone in customer service with OneGuard has been excellent. They go above and beyond giving information and giving the assistance that I need. As far as the contractors, everyone that I have experience with under OneGuard has been excellent too. I have no complaints against any of them. They come out and do what they are supposed to do. They are very friendly and experienced technicians. There are two technicians that I, since, always get, Pam and Joanne. I love those ladies.
I had another home warranty which was First American Home Warranty. It started out being real good and just like with anything else, once you have been with this company for so long, they start slacking. On the other hand, everything has been consistent with OneGuard which is what I like. When I call in with problems, I don’t get push back. I will recommend OneGuard to anybody and everybody.
Dear Brenda, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and amazing testimony regarding your excellent service experiences with Pam, Joanne, and our service contractors! Our number one priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Pam and Joanne loved the positive feedback, and enjoyed providing you with their personal assistance. Thank you again for choosing OneGuard! We truly value your continued business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 27, 2019
Ana ** is amazing! We have had an incredibly stressful move across country. She was very kind and concerned when I called today. It put my mind at ease in more ways than one. She makes me want to continue with the company for many years to come. Thank you!
Dear Wendy, Thank you so much for the 5 star review and such amazing feedback regarding your service experiences with OneGuard Home Warranties and Ana! Our top priority is to provide a level of service that exceeds expectations, and your testimony and the value you find, is exactly what we strive for at OneGuard. We agree! Ana is amazing, and your kind words really made her day! On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your continued business, and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed July 23, 2019
I’m happy with OneGuard. It was there when we purchased our house, and we just kept it all these years. They always help. The reps are very nice and it’s very easy to file a claim. I just call them then they set something up and send somebody out. If it’s covered, it’s covered. If it’s not, then they’d call me and tell me. The contractors come out in a day to three days maximum and they always keep that timeframe.
Dear Mariam, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties over the last 8 years! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all you home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 22, 2019
We wanted to have a warranty because we were purchasing a new home. The Realtor that we had gave us a list of about five warranty companies that were rated well as far as he was concerned. He sent all the information about each company and I read over them all. I decided that I liked the way OneGuard presented things.
So far, everything has been good. I did my claims with them over the phone. But there was one contractor that we used that we had issues with and we were not satisfied with. They told us that there were quite a few things that were wrong and they weren't gonna be covered under the warranty. We kept having the issue and they wanted to do about $3,000 worth of stuff. After we did a little research, we did not felt that was correct. We opted to not even go through the warranty. I wasn’t familiar with home warranties and I wanted to get a second opinion. It turned out that the first contractor was not correct. The guy that gave us the second opinion fixed things for just the minimal amount, which was $50-something or so.
But we had another issue that came up. It was the air conditioning unit and I went through the warranty with it. I told the rep that I did not want to use that same company they gave me earlier and even told her that they might wanna take that company off their preferred providers because they certainly didn’t know what they were doing. She sent another person out and he was very good. My experience has been very positive and productive.
Dear Paula, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Our number one priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Please know we are available 24/7, 365 days a year at 888.896.0014 if you ever need additional assistance with any of your service requests. We are always happy to provide our personal assistance and help with solutions. On behalf of the entire OneGuard team, thank you again! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 20, 2019
I’ve had OneGuard since May and the experience with the claim was fantastic. I liked the timeliness, coordination, feedback and responsiveness. I’ve used a couple of the contractors and they were all excellent. There were no follow-ups made and everything has been completed.
Dear Greg, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 16, 2019
I noticed that our air conditioning did not seem to be cooling enough on very hot days. I called the service company who had recently cleaned our system. They came out on a Thursday morning and told me that there was a burn mark on the circuit board on our air handler. Give that the part was expensive, I told them that I needed to contact the warranty company. Even though I was able to tell OneGuard exactly what was wrong with the unit, complete with photos and a part number, they stated that their own contractor would have to diagnose problem. But the earliest that anyone could come out would be Friday afternoon to diagnose the issue—which means that the repair would have to happen the following week. I simply could not be without air conditioning for that length of time given the medical needs of our family.
I went ahead with our service company for the repair which they completed the same day. I asked OneGuard to reimburse the cost of the part given the circumstances. They claim that our service company stated that a power surge from a storm nearly two weeks prior had caused the failure. Our service company stated that they never said this and that they could not attribute the failure to anything specific. I know that I had working air conditioning and told OneGuard that I had even had a party with working air conditioning between the storm and the AC failing. OneGuard claims that our service company stated the board was burned during a power surge. Our service company clearly stated that they could not tell why the board went bad. I do NOT recommend OneGuard or their affiliate company American Home Shield.
Reviewed July 16, 2019
Very helpful and quick. I like the company and I like their customer service. They are always fast to respond to calls and always correct issues very fast. I would recommend the company to anyone that needs a home warranty.
Dear Robert, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties and Ana! Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we always appreciate the opportunity to help. Please know we have shared your review with Ana, and your kind words really made her day! On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your continued business of 7 years and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 16, 2019
OneGuard is the most responsive home warranty provider that I've had. I call them to submit claims and the interactions have been perfect. Recently, they had the contractor call me within a day and it was great. They were efficient and they did their job.
Dear Warren, Thank you so much for the 5 star review and such incredible testimony regarding your experiences with OneGuard home Warranties! Our number one priority is your satisfaction, and the positive feedback you provide regarding the responsive and efficient service you received, makes us extremely happy. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. Please know we truly value your continued business and we look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 15, 2019
Avondale, AZ 85392. I have been using this service for years and it is only for the central air unit. Every time I call in a service they come out, fix it, it goes out then come back, fix it, it goes out. This is a repeat issue and it is starting to seem like a scam. After 30 days if the unit goes out I have to pay a service charge over again. Just my luck it has been 44 days and my unit has gone out so I had to pay again just like in the past. I was told I could not request a history of the previous work orders even though I am the one that called them in and pay for them over the years that the homeowner has to call in and do that no problem. I am doing a BBB complaint. Warranty should be more than 30 days especially looking at the history of this address that is a problem not happy and I will voice my complaint.
Dear Cissi, Thank you for the feedback and allowing OneGuard the opportunity to review your situation firsthand to ensure accuracy. Your satisfaction is our top priority and we sincerely regret your service experience when placing a recall. Please know we truly value your business, and we would like to arrange for the contractor to return to the home at no additional charge to you. We have attempted to call you to provide our assistance to you, and our offer is still available if you would like for us to arrange the service. Thank you again for your consideration. OneGuard Home Warranties
Reviewed July 13, 2019
Contacted OneGuard about our A/C making a high pitch whining like it was about to go out on Wednesday morning (7/10). Received an email that their technician would reach out to me within 4 hours to set up an appointment. The company they used, “On The Horizon HVAC inc” did not call me until 7:34pm (well past the “4 hours” advertised). We set up an appointment for Friday 7/12 between 1 & 5pm, which I had to adjust my work schedule to accommodate. The tech arrived at 1pm, and tells me that the reason for the noise was due to a dirty air filter, something that was changed prior to my family moving into this house on 6/14.
The tech reports back that the noise was due to “bad maintenance” and then quoted me a new fan motor for $355, saying OneGuard won’t cover because it was still running and just making noise due to “bad maintenance”. Not 4 hours later the entire unit goes out. This is Texas in mid-July with no A/C and three kids under the age of 10 so we have a problem. I called OneGuard back at 10:30pm and spoke to a young man who advised he would request a recall to have Horizon come back today (Saturday 7/13) and would have his authorization team re-review the issue for coverage as they were told the issue “was due to bad maintenance.”
I received a call from Justin with OneGuard about 8:30am on Saturday (today) to ask what the issue was. After relaying the timeline of events, he said it wasn’t covered, however if we had a “home inspection done prior to move in it could be covered under the No Fault clause/coverage,” and asked me to email a copy of our inspection report. He also said he would follow up with Horizon to have them come back out. I didn’t hear from anyone for 2 hours so I called OneGuard back, who confirmed they sent the request to Horizon and said I could reach out directly. I contacted Horizon and asked about a status of my request and was told by the young lady who answered the phone that she would talk to a manager and call me back. I never received that call and at 12:12 called back to sit on hold for 6 minutes before being hung up on. I called again at 12:18 to be hung up on a 2nd time.
The third time I called I got the “manager” who said they cannot get anyone out until Monday now. I will admit to yelling as at this point I’m very upset with the runaround. She placed me on hold to call OneGuard and came back telling me she talked to “Ernesto” and that she can’t get anyone to come out today but if a cancellation shows up she could fit me in. Ernesto with OneGuard then called me to tell me the same thing, which I said was unacceptable since this should have been handled originally yesterday. He kept repeating that “all technicians in my area were booked until Monday” but when asked which other Vendors had he reached out to, just repeated that all technicians are booked. I asked him for the names of the other Vendors other than Horizon that he reached out to and he would not give me any information.
When asked about getting my own vendor for reimbursement was told they will not do that, but I’m welcome to have another vendor cover and to give them a call back to cancel the service request, which as I said I will not be doing, even if I did call another Vendor. I asked to speak to his Supervisor and was told he is the only supervisor on the weekend I could talk to. As a new home owner for less than a month, this has been horrible customer service and I have already relayed to my realtor that we they should not be recommending OneGuard as a warranty company after all of this mess.
Dear Carl, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please be assured we have been actively working on your service request, and our top priority is to ensure positive resolution as quickly as possible. We have confirmed your appointment was scheduled for today, and the condenser fan motor and run capacitor were replaced. Please know we wholeheartedly appreciate your patience and understanding during this process. Thank you again for the opportunity to assist you. OneGuard Home Warranties
Reviewed July 12, 2019
Michelle is the best sales advisor. She sent us reminders about upcoming renewal and also gave us the best deal. Overall, OneGuard Home Warranties has one of the lowest prices in Texas (including co-payment) and we're quite happy with their service.
Dear Harveen, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and Michelle! Your testimony is exactly what we strive to do and we love the positive feedback, and always appreciate the opportunity. Please know Michelle enjoyed speaking with you and providing her personal assistance, and your kind words really made her day. On behalf the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business over the last 6 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 12, 2019
DO NOT CHOOSE THIS WARRANTY!!!! Going on three weeks with a broken AC in the dead of summer and they don’t seem to care. Every time I call the story changes, now they want to charge me $400 to fix something else!? Had to result in staying in hotels and spending $800 for window units because it is unbelievably unbearable inside the house. The customer service here needs to be fired ... they say they’ll call for an update and no one calls. Choose a different warranty... What’s the point in having a warranty if they don’t take care of you and also if you have to pay $400 because they can’t find a part?!
Dear Damian, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our phone call this afternoon. Our top priority is to provide a level of service that exceeds your expectations, and we sincerely regret your frustration and the timeframe involved regarding repairs to the air conditioning system. The required replacement part was on factory back order, and we were ultimately advised the part is no longer available. Therefore, we are in the process of replacing the outdoor condenser unit versus a component of the unit, with an out of pocket cost of $330.00. Please note in accordance with the terms of the OneGuard agreement, there may be situations in which the contract holder will be responsible to pay additional costs for parts or services not covered by this contract. In those cases, OneGuard will work with the contract holder to determine the best course of action to reasonably minimize out-of-pocket costs. We are also actively monitoring your service request to completion, and appreciate your patience during this process. Please know we sincerely hope to gain your trust in OneGuard and the great service we offer our valued homeowners. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this information. OneGuard Home Warranties
Reviewed July 11, 2019
We had a problem with our air conditioning on a Friday afternoon and it was 115 here. My wife talked to a lady at OneGuard who told us she couldn't get anybody out until Monday. But the company that they had suggested texted us and said they would have somebody out between 10:00 and 12:00 on Saturday. There was a little bit of discrepancy there but when the contractor came out, the service was excellent. He was very informative about what he had done and what he had found. He tried to explain it to us best he could so we would understand it. He did a hell of a job and the AC had been running well since.
Dear Robert, On behalf of the entire team, thank you so much for the 5 star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 10, 2019
I made a request to fix the ice maker in my fridge - it didn't make ice. They sent a technician to fix it. It still didn't work. They sent out the tech again to fix it. It still didn't make ice. They told me I had to shut off the fridge for a day. If it didn't still didn't work, that was the extent of what they were willing to do. When I suggested that the contract required them to fix my fridge ice maker so that it made ice, they became rude. I cancelled the service.
Dear Evan, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Your satisfaction is our top priority and we sincerely regret your frustration regarding the ice maker replacement for the kitchen refrigerator. The service technician advised OneGuard that the water line is frozen and has recommended unplugging the refrigerator to allow the line to thaw, and is confident the ice maker would begin producing ice. Please know repairs are guaranteed for 30 days and we are still happy to assist you if you are experiencing a breakdown. Thank you again for your consideration. OneGuard Home Warranties
Reviewed July 6, 2019
Exceptional customer service a rare find these days. Thank you to Joanna ** (Authorization Specialist) for making our experience with One Guard so positive this past year. We normally do not purchase home warranties but had one on our new home purchased back in 7/18. Recently our air conditioner started acting funny. I called One Guard and discovered they had no assigned AC company for our area. Joanna helped me get things going and explained the process to us. She followed up with emails to explain the process in writing as well as a copy of what our policy covered. I absolutely love and appreciate clear communication. Our first experience with a service call yielded unfruitful results. I called and talked with Joanna regarding my frustration with the company we selected. She suggested perhaps getting a second opinion if I could get one free of charge. I am so thankful she did!
We used Guys AC for our second attempt and the problem was discovered. The technician was able to diagnose the problem. I emailed Joanna to make sure we were following the guidelines of the policy. She was efficient in responding which allowed us to have the repair made immediately. This is so important when living in TX in June. We were without AC in one area of our home for only a few days. (the delay being on our end NOT with One Guard). We submitted the reimbursement per Joanna's instructions and clear email. In just a few weeks our checks arrived via mail. I am so very thankful for the customer service offered to us by One Guard and Joanna **!!
Dear Michelle, Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties and Joanna! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Joanna is incredible, and she appreciated the opportunity to provide you with her personal assistance, and is humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Updated review: July 15, 2019
Company's social media department reached out and corrected the situation, sending a technician to take care of the issue.
Original Review: July 3, 2019
I spoke to Ana ** at OneGuard Home Warranty, and explained that the fan motor for my AC is making a very loud noise and seems like about to give up. I suggested I can send the video in of a recording I did so they can see if it can be fixed proactively. She explained that the contract only covers fixing things after a mechanical breakdown, and since the unit hasn't broken down yet they can't do anything about it. I would have thought the management would be caring enough to look at an issue proactively and address it so customers don't have to wait for the breakdown and suffer through 110F heat waiting for a day or more for the warranty company to send someone to fix, but Ana explained there is no such courtesy that can be afforded to the customer. I think this is very poor customer service from OneGuard.
Dear Raj, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our follow up calls and efforts of assistance. Our top priority is your satisfaction and we apologize for the frustration regarding your service experience. We believe we have effectively addressed your concerns and have achieved positive resolution on your behalf, and we sincerely hope you will still consider updating your review to reflect our efforts. Please know we are also available to offer our personal assistance to you, and always happy to help. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 1, 2019
When I purchased my new home my realtor paid for One Guard for one year for me. We selected the package that would cover everything, or so we thought. When it was time for me to renew my contract with them I was happy to do so and that is when the trouble started. The person I spoke with said that everything was covered and that for just a few dollars more I could add the coverage of my air conditioner and HVAC unit being made compatible should either one need to be replaced. This would be needed due to the fact that in 2020 AC/HVAC units will be Freon free and you will have to have an adapter added to either one to make them compatible and these few dollars would cover that. So I added that to my policy which I would now be paying almost $60 a month for, but since I was told everything was covered it was nice to have.
Now I call in because my washing machine has completely quit working only to be told that it's not covered! WHAT! I tried to explain to the girl I was speaking to that I was told EVERYTHING was covered. Her reply was sorry but it's not, that the policy I was on covered everything BUT my fridge, washer and dryer. IF I HAD KNOWN THAT WHY WOULD I HAVE KEPT PAYING FOR THIS POLICY!! Those are the main things you would have a policy like this for! I really feel as though I was taken advantage of by OneGuard!
Dear Shannan, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand to ensure accuracy. Our top priority is your satisfaction and we regret your frustration regarding our efforts of assistance and explanations of your current and previous coverage. We have confirmed that the details of your most recent renewal were sent to your email address on file, and equivalent to past years items that were covered under the home service plan. Additionally, options to add items, such as the refrigerator, washer and dryer were included in the renewal and offered at an additional cost. Please know you have the option to add these services upon your next renewal. Thank you for the opportunity to serve you and provide this additional information. OneGuard Home Warranties
Reviewed June 29, 2019
When someone does an exceptional job and goes, what I believe, above and beyond they should be recognized for it. That’s why I am writing this review of my recent experience with Tina **, Fulfillment Specialist at OneGuard Home Warranties. I recently contacted OneGuard when I had a problem with my microwave oven. They assigned a tech to come out and check out the problem. Well, the bottom line was that a replacement part to fix the issue was no longer available. Just my luck right!
That’s when I was contact by Tina regarding my policy options about replacing the microwave. She showed a sincere interest in my situation and took the time to thoroughly explain my options. I decided replacing the microwave was my best option. Tina assured me that she would try her best to get a new unit that was comparable to my current microwave and take care of everything from ordering the new unit, assign a contractor for the installation and they would dispose of the current unit. Tina kept in communication with me through-out the process. She demonstrated the meaning of outstanding customer service means and that OneGuard appreciates their customers. I would highly recommend anyone thinking about getting a home warranty to definitely contact OneGuard.
Dear Brian, Thank you so much for the 5 star review and such incredible testimony regarding your outstanding customer service experience with OneGuard Home Warranties and Tina! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Please know we have shared your rave review with Tina and she appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your continued business and loyalty over the last 13 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 26, 2019
We have had OneGuard for a year now. They are very helpful. Speed of service is excellent and they have repaired several things just this year. When it came time to renew, Ralph ** personally called and offered us a deal to renew. He was so friendly and helpful and we were more than happy to renew! Great job Ralph and OneGuard!
Dear Jennifer, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties and Ralph! Our top priority is to provide a level of service that exceeds your expectations, and we love the positive feedback. Please know Ralph appreciated the opportunity to provide you with his personal assistance, and your kind words really made his day. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 21, 2019
Called OneGuard to report a plumbing issue. Luis ** the customer rep was very cordial and extremely efficient in noting my claim and setting up the service order in a very professional and efficient manner. He also took the time to clear up some other administrative units that were showing on my account on their website. Was extremely pleased with the overall service call.
Dear Michael, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and Luis! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Luis and he appreciates your kind words, and also having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 14, 2019
We moved into our house 2 days ago and decided to do our first load of laundry and that same night all the water came back up through our master bath shower and flooded our bathroom and it went into the bedroom. We called One Guard and had some issues to start out with but Brittany ** who is apart of Dave **'s team really stepped up and changed our whole experience around. She was extremely helpful and went out of her way to make sure we were taking care of and satisfied. Their department is amazing and we truly appreciate them rectifying the situation and give us peace of mind.
Dear Kelly, Thank you so much for the 5 star review and such positive feedback regarding your service experience with OneGuard Home Warranties and Brittney! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Please know your situation was extremely important to Brittney and she appreciated the opportunity to provide you with her personal assistance, and achieve positive resolution for you and your family. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 11, 2019
OneGuard Home Warranty sucks as far as I can tell. Last year, we had to pay two separate $69 service fees, and set three different appts to get our AC fixed. This year, the motor on our AC condenser died - another $69 service fee. OneGuard denied the claim to pay for a new one, because the "unit was dirty". As with most AC units, it is outside, and we can't exactly keep it in pristine condition. We contacted OneGuard via their chat, and after 30 minutes still no response.
Dear Tiffany, We would like to review your situation firsthand. However, we cannot locate a OneGuard home warranty under the name provided. May we please ask you to provide the name, address, or policy number you are referencing? Thank you for your consideration. OneGuard Home Warranties
Reviewed June 10, 2019
I spoke with a Joanne ** customer service and she was awesome. I told her the issue and she opened a work order. Once that was done we talked for a few minutes and had a few laughs. She told me if I have other issues to call and ask for her. You have an excellent CS person there. You need to keep her. Thanks Joanne. Joe **.
Dear Joe, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and the awesome Joanne! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Joanne and she appreciates your kind words and having the opportunity to personally assist you. On behalf of Joanne and the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 10, 2019
Extremely efficient process. Our representative (Christopher **) was extremely professional and very patient in going through the coverage options available for our home. After some clarifying questions and discussion, and based on Christopher’s professional interaction we decided to go with OneGuard Home Warranty. Good opening experience with this company, and the A+ BBB rating is a positive sign of future success.
Dear Dan, Thank you so much for the 5 star review and incredible testimony regarding your service experience with OneGuard Home Warranties and Christopher! We continuously strive to provide the very best customer experience and a level of service that exceeds your expectations, and we love the positive feedback and always appreciate the opportunity. We agree! Christopher is extremely professional and he enjoyed speaking with you. On behalf of Christopher and the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business, and look forward to serving you. OneGuard Home Warranties
Reviewed June 10, 2019
Our KitchenAid range hood fan stopped working, and, of course, there weren't parts available. OneGuard replaced it with the current model which was around $1100. I was fully expecting a cheapo replacement, but was pleasantly surprised. The process took a while due to Spencers being out of stock, but all's good. Tina ** was really on the ball in expediting the process.
Dear Ross, Thank you so much for the 5 star review regarding your recent service experience with OneGuard Home Warranties and Tina! Providing a level of service that exceeds your expectations is our top priority, and we appreciate the opportunity to assist you with all your home warranty and home services needs. Please know Tina appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 7, 2019
On May 17, 2019, I submitted a claim regarding my pool (losing water due to what apparently is a valve malfunction). A few days later a technician from Pro Comfort Services went to my home while we were not there (he stated that it was not necessary for us to be there) and apparently made an assessment. Since then we never heard back from the technician and/or from OneGuard. I have called several times and left messages with Pro Comfort Services.
Until today June 7th I haven’t got a response and the pool problem still is not resolved. Due to the subpar service provided by this company. I’m appalled by OneGuard’s attitude regarding my case. Not follow up regarding my claim. I talked to a representative on June 5 and she told me that she will look into this and will get back with me. She didn’t. I still have to refill my pool on a daily basis and the water bill has almost doubled since the problem started. Unfortunately, this is not the first time OneGuard drops the ball...
Dear Eduardo, We are so sorry for the delay and poor service experience, and thankful that you have brought this to our attention. Please be assured we contacted the contractor right away to ensure your situation gets resolved as quickly as possible moving forward. We have also left a voice message for you with our contact information and will continue to follow this through completion. Thank you again for the opportunity. Please know we sincerely hope to restore your faith in OneGuard and the great service we offer. OneGuard Home Warranties
Reviewed June 7, 2019
Spoke to Lila **. Great personality, called me back when the call dropped, answered all of my numerous questions, and even offered additional info! Did exactly as she promised, quickly. Thanks!!
Dear Tammy, Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties and Lila! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Your situation was extremely important to Lila and she appreciated the opportunity to provide you with her personal assistance, and she is also humbled by your kind words. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 30, 2019
You might think that getting a toilet fixed that will not stop running would be a fairly simple task for a qualified plumber. Well, it probably would be, if you could choose your own plumber, but that is apparently not the case if OneGuard does so. On May 17th, I put in a work order for toilet repair. Today, May 29, OneGuard notified me that they will not authorize any further work on the toilet, which is still completely non-functional. Not only non-functional, but I was forced to completely turn off the water to the entire property to prevent the running toilet from leaking and flooding the house. (Yes, I have tried turning off the angle valve and the water main to the house, but unfortunately neither of these actions completely stopped the water flow.) So now the water is turned off at curbside. No water, no drinking, no washing, no showering, no irrigation. How could this happen?
Well, there is a "banjo shelf" above the toilet tank, which does not leave enough space between it and the tank lid for a plumber to easily replace the fill valve. OneGuard's preferred plumbing contractor told me I should have that shelf, which is one piece with the countertop for the entire sink area, cut out, in order to provide easy access to the tank. He promised me he would return once I had provided access, and replace the fill valve at no additional fee. (Potential buyers, beware! The home warranty companies will gladly take your premiums, and then amaze you with how many repair items are NOT covered because of alleged "access issues".) Well, I started talking with people who have identical bathroom shelving, and with a number of other plumbing repair services, all of whom--without exception--told me that cutting out the shelf was a ludicrous suggestion.
All that was necessary to create access was to unscrew two screws at the bottom of the tank and tilt it forward, providing the necessary space for replacement of the fill valve. Admittedly, the "plumber" sent by OneGuard had offered as a second possibility to do precisely that, but notified me that it would cost an additional $120.00 (on top of the $69 service fee I had already paid). Well, I may have looked like a helpless single elderly woman, but I do have half a brain, and--despite having NO training or craftsmanship skills--managed in about three minutes to detach those two screws and tilt the toilet forward, creating ample space for the plumber to return and finish the job of replacing the fill valve.
One could be forgiven for thinking that the plumber would comply with his promise, return and replace the fill valve. But wait! He can't do that without authorization from OneGuard. And guess what! OneGuard is refusing to authorize completion of the repair. With what justification? I (evil, 59-year-old single lady) had "tampered" with the toilet system. I kid you not. What have I learned? Well, for starters, I now understand how toilets work. It is not rocket science. In all likelihood, should OneGuard remain intransigent in refusing service, I will go out and purchase a new fill valve (already took advantage of my newly acquired knowledge to replace the flapper and the rubber gasket connecting the tank to the outflow pipe) and complete the project myself. What else have I learned? Well, I originally thought that I'd purchased a home warranty in order to have such failures, should they occur, repaired by authorized professionals. Think again.
Furthermore, I pay over $725 in annual premiums, have paid an additional $69 for servicing this toilet, and now, on top of that, I am going to do the repair and purchase all necessary materials myself. Not to mention that I have spent at least eight hours of my time on the telephone with OneGuard and their plumbing contractor. This is how OneGuard advertises its services: "We’re the one place you can turn to for your major home care needs. Breakdowns, repairs, and maintenance, our home care solution covers a wide range of household problems. Don’t waste anymore time comparing companies and prices or reading through customer reviews to find a qualified or licensed contractor, we’ll take it from here. We’ll work hard to help you keep your home in the best condition, so you can enjoy more free time with friends and family."
Sounds nice, but if that is what you are looking for, look elsewhere. It's manifestly not a description of what I have experienced over the past 12 days. You can obviously draw your own conclusions, but this is one customer who will not be renewing her contract with OneGuard at renewal time. Addendum: Just completed a one-hour chat with OneGuard. They are still refusing to authorize completion of the repair and insisting that cutting the shelf is the preferred solution. To be fair, they are refunding the home service fee. Apparently they do not think that refunding my warranty premium should be discussed. To which I can only say: Buyer, beware.
Dear Karen, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know it is always our sincerest intent to act in good faith in our efforts to serve you and within the parameters of the OneGuard contract, and we sincerely regret your dissatisfaction. Please note in accordance with the terms of the service agreement, access is not covered and upon assessing the toilet, the service technician advised the shelf above the toilet needed to be moved to create access. Therefore, he offered to remove and replace the shelf for a fee. You decided to arrange the removal of the shelf and have the contractor return to further assess and complete repairs. However, you did not remove the shelf and attempted to tip the toilet tank forward for access, which resulted in the bowl kit and angle stop to break, and a leak that could not be shut off at the toilet. OneGuard representatives have spoken with you directly in an effort to offer assistance and explain why the service request is not approved by OneGuard, advising consequential damage as a result of moving the tank is not covered. We also followed up with service contractor to ensure accuracy, who advised they have spoken with you as well. Lastly, we have processed a check for repairs that were in progress prior to the incident. Thank you again for allowing OneGuard the opportunity to provide you with this information, and apologize for the outcome. OneGuard Home Warranties
Reviewed May 24, 2019
I was very impressed by Tricia ** customer service as she went above and beyond to take care of my service request. I have a leak in my bathroom for which I first inquired from her via Chat. She provided all the info and then called me to make sure we spoke given the urgency. She then found a plumber who would visit our house the next day due to Memorial Day weekend coming up and kept me updated during the process. Thank you so much.
Asif
Dear Asif, Thank you so much for the 5 star review and such amazing feedback regarding your service experiences with OneGuard Home Warranties and Tricia! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Tricia appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your continued business over the last 11 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 22, 2019
I’m a realtor and I’ve had OneGuard on my house for 10 years now. It’s always paid for itself with the exception of this year. I like selling them because they've been good to me over the years. It gives me options. If I don’t want the same thing being fixed, sometimes I get a buyout and I buy brand-new, which is better for OneGuard and for me. It’s probably not the most logical thing to do, but it makes sense. I have replaced just about everything in my house over the last 20 years, so I’ve used them on everything. I love that they offer servicing air conditioners. To me, that’s brilliant because that reminds me that it needs to be done and that’s why my air conditioner has lasted 20 years. When I call in, they know I’m a realtor so they’re super nice to me. They’d send me a confirmation email and who’s gonna call me, and the vendor usually calls me within a couple of hours and I’d set it up.
What I like about OneGuard is that you can get carpet cleaning. I also like being able to call them instead of me having to find a plumber. That’s how I sell them to my clients. I also like that they request feedback on their vendors, which is really important because there are some vendors that I won’t use ‘cause all they do is try to upsell you. Recently, my pool pump went out again. The negative thing about it is that they just keep on replacing it with old, refurbished ones that last a year, so I’m doing that year after year. I bought a variable speed pump, which everything has to move over to within the next few years anyway, even though it cost me a couple of thousand dollars. Unfortunately, my buyout on that was only a couple of hundred, which was really sad. In the long run, I have to drop my pool coverage so it’s not good for them. There’s a little bit of a lag in foresight with them, and it’s starting to bother me a little bit. Nonetheless, I really like them.
Dear Jaime, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 10 years! Our top priority is to deliver best-in-class customer service while providing the most comprehensive coverage in the industry, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. We also appreciate your understanding with respect to pool coverage and appreciate the opportunity to continue to provide you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your loyal business and recommendations and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed May 21, 2019
I had the opportunity to call OneGuard and I spoke with Ms. Jeanette **. She was very helpful in resolving a potential problem. She was courteous and took the time to get things cleared up while I was on the telephone with her. She would ask to put me on hold and the within a few minutes she had resolved my problems and was able to let me know while I was on the telephone --all the while she took her time and was both helpful and courteous. She is the type of person I would want representing my company for sure!
Dear Phillips, Wow! Thank you so much for the 5 star review and such positive testimony regarding your service experience with OneGuard Home Warranties and Jeanette! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Jeanette is a keeper, and truly appreciated the opportunity to provide you with her personal assistance, and is humbled by your kind words. On behalf of Jeanette and the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 17, 2019
I've been with OneGuard for at least three years and I've been happy with them. I've heard a couple of not so good stories of a couple other companies and OneGuard always seemed to be pretty good. I have recommended them a couple of times to friends who were buying houses. I'm paying about 800 bucks a year but I seem to get my money back 'cause small things happen. I've got a house that is almost 20 years old with some original air conditioning stuff in.
Submitting a claim has been real good. There has been not a lot of back and forth. I request service and they send somebody out pretty quickly. One of the service providers wasn’t very good, but the rest of them seemed to be competent and did a decent job. There was a sprinkler issue and one zone wasn’t working. The person said that we needed to find a valve that's in the ground. I told him I didn't know where they were. He said they could help find them, but it'd cost $150 per hour until they find them. Come to find out, there was nothing wrong with any of those valves and that we didn’t even need to find that. I personally changed out the controller head, the box in the garage cause it was original as well. I updated that and that zone works fine now. I don't know what he checked or tried to check or didn’t check, but I paid for a service call and got nothing out of it. They didn’t seem to wanna try to find the solution.
Dear Scott, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties over the last 3 years! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for providing important feedback regarding the sprinkler issue. Please know we are available 24/7, 365 days a year at 888.896.0014, and happy to offer our personal assistance with any of your service requests. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 16, 2019
OneGuard gives good service. When I submit a claim, they email me in a timely manner letting me know which repair company they are going to send. They used to send one company but for whatever reason, they parted ways. That was a good company but the one I have now is also good. Also, there was one particular elderly gentleman that was very informative, apart from just repairing.
Dear E., Thank you so much for the 5 star review and providing such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy to know this has been your experience. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business over the last 5 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 14, 2019
The people who referred OneGuard to me had mentioned that the benefit of working with the people at OneGuard was they provide good service. Submitting a claim with them has been easy and I had seamless interactions with the claims representatives. I told them what the situation was and they got on it. Also, the contractor was excellent.
Dear Richard, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. It makes us extremely happy to know how satisfied you have been with your home warranty over the last 6 years and we always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 13, 2019
Reported A/C problem on 04/23/2019. A/C finally fixed on 05/13/2019. Called multiple times and got different stories every time from OneGuard. This part had to be order from the manufacturer and programmed to our system. We told them from the beginning this had to be ordered only from Trane. OneGuard told us they could find the part elsewhere cheaper. Guess what? Two weeks later they discovered they could only order the part from Trane. Finally today, May 13th, we have A/C. THIS IS NOT THE FAULT OF THE CONTRACTOR BUT THE FAULT OF ONEGUARD! This was not a pleasant experience from OneGuard considering I called almost daily informing them we had an elderly sick father in our home.
Dear Robert, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Our top priority is to provide a level of service that exceeds your expectations and we sincerely regret the frustration you and your family experienced, and extreme timeframe involved to complete the air conditioning repairs. Your feedback is invaluable and helps us improve the service we provide. Please be assured we have followed up with the service contractor to ensure repairs have been successfully completed. We have also left a voice message for you in an effort to speak with you directly regarding your experience, and it is our sincerest hope to gain your confidence in OneGuard and the great service we offer. Thank you again for the opportunity to provide you with this information. OneGuard Home Warranties
Reviewed May 13, 2019
The contractors work well, but one time they showed up and said they didn't cover the issue, but charged me the service fee. Still, I'm in my second year and service has been pretty good. Plus, their website is easy to navigate and submitting claims online has been pretty easy.
Dear J., Thank you so much for the 4 star review and testimony regarding your service experiences with OneGuard Home Warranties! We appreciate your understanding with respect to coverage and are extremely happy to know that you have found value in the services you have received and ease in using the OneGuard customer portal. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 11, 2019
So far, my experience with OneGuard has been very positive. I've had several home warranties in the past and OneGuard is substantially better. The other guys did everything they could to make things difficult. OneGuard had sent excellent contractors. They were really quality people, and they did a great job. Also, the people at OneGuard answering the telephone are really sharp and very helpful.
Dear Jim, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Providing service that exceeds your expectations, with friendly professionals that are knowledgeable and efficient, is exactly what we seek to do and we are thrilled that this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 10, 2019
Michelle was clear, concise and knowledgeable throughout our call. She reached out to me to see if I was ready to renew my home warranty. She got me the exact coverage and the right price in only a few minutes. Kudos Michelle!
Thank you so much for the 5 star review and testimony regarding your wonderful service experience with OneGuard Home Warranties and Michelle! OneGuard strives to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear this has been your experience. Explaining your coverage options and ensuring a seamless contract renewal was extremely important to Michelle and she appreciated the opportunity to offer her personal assistance to you. On behalf of Michelle and the entire OneGuard team, thank you again! We sincerely value your continued business and look forward to serving you for years to come. OneGuard Home Warranties
Reviewed May 10, 2019
Whenever I put something online on OneGuard, I hear back quickly and everyone that they've sent out has been wonderful. They have shown up when they said they were going to and been really personable. They have been quick to the point and I didn't feel like I was trying to be upsold or anything. They just went out and fixed the problem. We did routine AC service then something on our garage door broke, so they had to come out for that. We've also done carpet cleaning and stuff through OneGuard and the quality of their work was really good.
Dear Erin, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your service experiences! Our top priority is your satisfaction, and it is our most distinct pleasure to assist you with all your home warranty and home services needs. It makes us extremely happy to know that you have found peace of mind and value in the services you have received, and we really love the positive feedback. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed May 9, 2019
Tricia ** handled my request to have the thermostat looked at. She was extremely polite and had the service order done immediately. Thank you. I will be renewing my contract with them. Speedy, polite, good service people.
Dear Mary, Thank you so much for the 5 star review and such amazing testimony regarding your service experience with OneGuard Home Warranties, our service contractors and Tricia! We continuously strive to provide the very best customer experience and a level of service that exceeds your expectations, and we are thrilled that you have found peace of mind and value in the service you have received. Please know we have also shared your rave review with Tricia and your positive feedback really made her day. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed May 9, 2019
I just wanted to compliment the fine & courteous service that I received from Brandi **, the representative who assisted me in requesting service. She was very professional, courteous, knowledgeable in the areas I needed assistance with. I would also like to thank to OneGuard Home Warranty for providing a great service. I'm an elderly man who lives alone and OneGuard & their staff are a Godsend. Thank you.
Dear Jose, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties and Brandi! Our top priority is customer satisfaction, from the initial call for service, to the completed repair and providing prompt resolution and the peace of mind you deserve is exactly what we strive to do. Please know Brandi appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf of Brandi and the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 8, 2019
My AC unit failed right before summer. After the initial inspection, Derion ** stepped in to make sure everything was moving forward so my family will have AC in time for this summer. Thank you OneGuard and thank you Derion for stepping up when I needed the assistance.
Dear R., Thank you so much for the 5 star review and testimony regarding your positive service experience with OneGuard Home Warranties and Derion! It is our sincerest intent to provide quick resolution and a level of service that exceeds your expectations, and we are overjoyed to hear this has been your experience. We agree! Derion is a go-getter and he truly appreciated the opportunity to go the extra mile on your behalf, and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 4, 2019
She really cared! Customer Care Representative, Adriana ** was phenomenal. The difference between a good company and a great company, is it's the employees. Adriana truly made that difference. Our refrigerator gave us sooo many issues, but Adriana was phenomenal the entire time. She totally eased the pain with her professionalism, kindness and knowledge of home warranties. Kudos to you Adriana! Sincerely, Aurora
Dear Aurora, On behalf of the entire team, thank you so much for the 5 star review and amazing remarks regarding your recent service experience with OneGuard Home Warranties and Adriana! Our top priority is to provide a level of service that exceeds your expectations, and your testimony is everything we strive for as your home warranty provider. Please know your situation was extremely important to Adriana and she appreciated the opportunity to go the extra mile for you and absolutely loved the positive feedback. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed May 4, 2019
The people at OneGuard have been very courteous and nice. I filed a claim for the pool and I had to call the people back. The vendor wasn’t that happy about it. I called them first and they gave me a bad time. They told me not to call them and to call OneGuard. So I did and once OneGuard told them to get over here and get it corrected, they came over. OneGuard got it taken care of. I had two different people come up and the first was a very nice young man. The second guy who came out, and maybe it was because he had to come out again, was a little condescending.
But it was such a simple situation. I can't tell if the unit is working yet or not though. They had changed the timing on this thing so I can’t tell on the aquaphone if it’s right or wrong. He changed the time slot. It used to come on at one time and shut off at another time. But now, it comes on at another time and shuts off at another time. Nonetheless, I’m satisfied with OneGuard.
Dear Jim, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs. We are also grateful for the important feedback you provided regarding your experience for the in-ground pool and spa equipment and appreciated your patience as we worked to achieve positive resolution on your behalf. Please know OneGuard phone representatives are available 24/7, 365 days a year, and we are always happy to provide our personal assistance with any questions you may have. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 30, 2019
We moved into our 30-year old beautiful home 2 years ago and contracted with OneGuard on the recommendation of our realtor. We have NEVER been sorry! OneGuard has sent the finest contractors to our home for HVAC issues, washer/dryer, refrigerator, disposal, electrical, re-keying, ceiling fan replacement, lighting, plumbing, garage door and dishwasher repairs. It has paid for itself several times over, and we're renewing again!
All the contractors have been personable, professional, and fortunately for us, dog lovers. Each has gone above and beyond the contracted service requested. Francisco in Sales and Faith in Service have been stellar, explaining every step, option and coverage. Never any surprises, and great communication! I can't recommend them highly enough! They even remember the names of our mastiffs who remember them and greet them (maybe a little too warmly) on arrival. Kudos to all! Thank you, OneGuard! You are SO worth it!
Dear Mary, Wow! Thank you so much for the 5 star review and outstanding testimony regarding your service experiences with OneGuard Home Warranties, Francisco, Faith and our fantastic service contractors! We continuously strive to provide the very best customer experience and a level of service that exceeds your expectations, and we are thrilled that you have found peace of mind and value in the service you have received. Please know we have shared your rave review with Francisco and Faith and they were humbled by your kind words and honored by the opportunity to provide their personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you for many years to come. OneGuard Home Warranties
Reviewed April 30, 2019
While I've used OneGuard since we bought our house in 2015, their annual price has increased, and we can no longer afford their prices. Overall, the company was quick to respond to my service calls, and the companies they use are legit. My other downfall with them is this, if something happens on a Friday, you have to wait till Monday afternoon to get a callback. Our A/C went out in summer on a Friday, with 2 young kids, and we had to use fans to help get us through the weekend. Otherwise, great company, just pricey.
Dear Chad, Thank you so much for the 4 star review and such positive testimony regarding your wonderful service experiences with OneGuard Home Warranties! Providing service that exceeds your expectations, with friendly service professionals that are reliable and efficient, is exactly what we seek to do. OneGuard strives to provide the most comprehensive coverage in the industry while keeping the premium cost competitive. Please know that we offer a monthly payment option should you choose to come back to OneGuard. On behalf of the entire team, thank you again! We truly value your past business and hope to serve you again in the future. OneGuard Home Warranties
Reviewed April 28, 2019
I like doing my claims with OneGuard over the phone because I can tell them exactly what I want. The process is pretty simple for me and I'm more comfortable doing it that way even if I know I can do my claim online. I like talking to people. With my water heater, it took a week for someone to come out. A week has been the longest timeframe I've had. For some things, it was two or three days.
The contractors who came were always fine. Some of them I like more than others. If you have a special request, you just tell OneGuard before they could do the whole order. That way, they won't have to start over. You can tell them you want to use a certain person and they can pull up the info and type that in. There was a guy that fixed my dryer and I called OneGuard and asked for him.
Dear Alton, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties! Providing a level of service that exceeds your expectations is our top priority, and we appreciate the opportunity to assist you with all your home warranty and home services needs, and we love the positive feedback. Thank you also for your patience regarding the timeframe for the water heater replacement. Please know OneGuard phone representatives are available 24/7, 365 days a year, and we are always happy to provide our personal assistance with any of your pending service requests. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business over the last 8 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 27, 2019
Had OneGuard with home purchase in Texas. Needed a plumbing repair for foundation transfer. All is fine with OneGuard. But don’t let them use SWAT Plumbing. We spent $4,000 in addition to what home guard covered. Three years later their fix failed. SWAT could not find their records in a timely manner and my now RE-repair was an emergency. SWAT Plumbing failed to get a permit and inspection. I am now spending another huge amount re-doing the work. I truly hope OneGuard discontinues their contracts with SWAT Plumbing. Not what you want for home warranty type work.
Dear Jeff, Thank you for allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and we regret your frustration concerning the plumbing repairs that were completed in May of 2016. Please know all repairs are guaranteed for 30 days after completion and we sincerely regret the circumstances that occurred after the expiration of your service agreement and are saddened by the missed opportunity to re-evaluate the situation. We truly appreciate the opportunity to provide you with this information and sincerely hope it helps. OneGuard Home Warranties
Reviewed April 27, 2019
A one-year warranty with OneGuard came with the purchase of my condo. To renew for another year, they want nearly $600.00. In addition, you pay $69.00 for every service call. In the year I've had it, I've used it 3 times ($807.00 in fees). I would not have spent that much for the minor repairs I have had. And they get the service fee upfront, before anyone responds to fix your problem. For example, I called today about a non-working ceiling fan. My credit card was charged immediately, BEFORE anyone called me back about scheduling a visit to look at the fan.
When the fan company called, they could not even come out for 4 days. Meanwhile, what if I fix it myself? I've already been charged. It's good for an absentee owner, or someone not able to do any repairs themselves. Or if you buy a place that has not been well-maintained, and you think a number of things will fall apart. Or for a bigger house than I have. For a smallish condo in good shape, I would not buy it.
Dear Aria, Thank you for the review and honest feedback regarding your service experiences with OneGuard Home Warranties. Our top priority is to provide a level of service that exceeds your expectations, along with the most comprehensive coverage and competitive pricing in the industry, and we appreciate the opportunity to assist you with all your home warranty and home services needs. Please know OneGuard offers a “pay later” option for the trade service fee and we would be happy to make that arrangement with any of your service requests, and also apologize if that was not explained to you. We can set it up to process either 10 days from when your order for service is dispatched to the contractor, or once OneGuard is notified the work is complete. We are also available to assist you 24/7, 365 days a year, and always happy to answer any questions. On behalf of the entire team, thank you for choosing OneGuard. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 25, 2019
I liked how OneGuard had coverage for our salt water pool. We went with their warranty and since then, we've been having service through them. We call in and pay the service fee and the company that they're contracted with calls us and comes to our place within a week. Thus far, the contractors have had excellent professionalism and courteousness.
Dear Angela, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. From the first call for service to the completed repair, it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 25, 2019
I have been a OneGuard Home Warranties customer for 3 years now and have no intention of ever canceling. Their service is exceptional and they even offer preventative maintenance that keeps my appliances and air conditioner working well. I appreciate the willingness to help me find solutions to any problem, even things that are not covered. I recently worked with Ralph ** on my renewal and it was a breeze!
Dear Steve, Thank you so much for the 5 star review and posting such positive testimony regarding your service experiences with OneGuard Home Warranties and Ralph! Please know it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We have also shared your rave review with Ralph, and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and loyalty, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 22, 2019
I work for a title company and the local OneGuard Home Warranties sales representative comes into the office regularly to check on things. We love OneGuard. Submitting claims with them is very easy. I typically call, but I’ve been trying to do the online thing recently. The contractors who have come out have all been really good.
Dear Mrs. Fink, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Our goal is to always provide a level of service that exceeds your expectations and we love the positive feedback, and appreciate the opportunity. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 19, 2019
I purchased a new home and I had got a list of all the home warranties. OneGuard had a better service call fee and they had a lot more better reviews. I file my claim requests with them over the phone and it's very easy. They have awesome reps. I'm usually called or texted when I should expect their contractors and the timeframe is usually an hour or two hours. Their contractors are very good. Everything is great after their repair.
Dear Anthony, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 15, 2019
I have been with OneGuard Home Warranties for at least 6 years and feel they are an exceptional Home Warranty Company. Customer service is the best at all times and today's experience with Joanne ** did not disappoint! Always helpful, caring, understanding. When I hang the phone up after speaking with them, I feel very satisfied and taken care of! The vendors they have on their list seem to all have to same demeanor and that is amazing! Everyone pays attention to detail and their service ethics is outstanding!!
Dear Twila, Wow! Thank you so much for the 5 star review and such amazing feedback regarding your service experiences with OneGuard Home Warranties and Joanne! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Please know Joanne appreciated the opportunity to provide you with her personal assistance, and your kind words really made her day. On behalf the entire OneGuard team, Thank you again! We truly value your continued business over the last 8 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 12, 2019
We have several rentals in the Surprise AZ area and have used OneGuard for over 6 yrs. Since we are show birds it is really great to have someone that you can count on to resolve issues when we are not in the area or are busy. They have always provided excellent, reliable, timely service and Ana **. is easy to work with!
Dear Dee, Thank you so much for the 5 star review and such positive testimony regarding your excellent service experiences with OneGuard Home Warranties and Ana! Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we always appreciate the opportunity to help! Please know we have also shared your review with Ana, and your kind words really made her day! On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs. We truly value your continued business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 11, 2019
I got a call from Michelle ** regarding the homeowner warranty renewal. She quickly and efficiently explained my plan options and advantages and what is covered under the plan. Thank you for the renewal call.
Dear Samuel, Thank you so much for the 5 star review and outstanding remarks regarding your service experience with OneGuard Home Warranties and Michelle! Explaining your coverage options and ensuring a seamless contract renewal was extremely important to Michelle and she appreciated the opportunity to offer her personal assistance to you. OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your continued business. On behalf of Michelle and the entire OneGuard team, thank you again! We humbly look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 10, 2019
I’ve had OneGuard Home Warranties for five years and things have gone well. They’re responsive and submitting a claim with them is easy. Online, it just takes about five minutes and a company will reach out to me within eight business hours. Recently, I requested service for an AC tune-up and I did it online. They called me to set up the appointment quickly. Then, the tech came out to look at my AC unit. I had to pay some additional money out of pocket additional to service fee but they were able to explain in detail why I had to do that. OneGuard is a good company to work with and I plan to continue using their service.
Dear Lauren, Thank you so much for the 5 star review and such positive testimony regarding your experiences using OneGuard online to create your service requests! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well your positive interactions with our service contractors. On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last 5 years, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 9, 2019
My water heater would not stay lit and it was under warranty. I had no hot water for four days and could not find any plumbers to help me asap. The company I bought the heater from no longer did plumbing or would honor the warranty. I called OneGuard and spoke to Brad ** in customer service and he went above and beyond to help me with my problem. After explaining my dilemma to him he briefly put me on hold and found a plumber who would come out the next morning. While I was talking to Brad the plumbing company called me right away to confirm my appointment. WOW! Service at the speed of light. Thank you Brad ** and OneGuard for your care and concern. I definitely endorse OneGuard Home Warranty and appreciate the care and kindness that Brad had shown me. He is certainly an asset to this company in a day and age where service is at a premium.
John
Dear John, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties and Brad! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. We agree! Brad is an asset to OneGuard and the epitome of customer service, and he appreciated the opportunity to provide you with his personal assistance. Please know we have also shared your review with Brad and you really made his day. On behalf of Brad and the entire OneGuard team, thank you again! We truly value your continued business over the last 6 years and your recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 8, 2019
OneGuard is claiming that internal damage caused by pool water INSIDE A POOL HEATER, is not normal wear and tear. Be aware of how this scam works. They send out their technicians, who rely on OneGuard for call outs. Both followed the company line, claiming pool water leaks in a 13 year old pool heater would not be considered “normal wear and tear”. When I offered to have my pool technician call them and explain why it was normal, they conveniently stated “that they do not take outside opinions into account”. Outstanding! Of course this is all after taking your monthly fee and call out fee. I am awaiting a call from customer service. I will update. But as of now they are continuing their denial of service. Beware!
Dear Barry W., Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation in its entirety to ensure accuracy. Please know our top priority is your satisfaction and we sincerely regret the outcome of your service request for the pool heater that was not covered, due to the breakdown that did not result from normal wear-and-tear conditions. Both OneGuard service contractors that assessed the system, confirmed the error code on the circuit board and non-functional heater blower, were the result of water damage, and subsequent chemical damage to the temperature sensor and heat exchanger. Please be assured we have had in-depth conversations with both service contractors to confirm the details of their diagnoses. In addition, we have spoken with you in an effort to further explain coverage and why the request was not covered. Thank you again for your time and consideration. OneGuard Home Warranties
Reviewed April 3, 2019
OneGuard is really good, and they care about their customers. They have an awesome pay later program, so if you don't have the money that time, after your services, they'll come and pull it instead on that same day. Recently, I filed a claim for the garage. We usually call in to submit a claim and we tell them what's going on. And then, they send out information to someone and someone contacts us. After that, the contractor comes out and fix the issue the next day or some time the same day. Out of all the times that we've ever called into OneGuard, we only had one incident wherein they took us out of the situation and they took care of the issue themselves. Other than that, the contractors that have come out were awesome.
Dear Amber, On behalf of the entire team, thank you so much for the five star review and testimony regarding your service experiences with OneGuard Home Warranties! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help and love the positive feedback. Please know we truly value your business, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed March 29, 2019
My experience in submitting a claim to OneGuard was okay. I love it. The technicians they sent came the day they said. I opened the case and after two days, the technicians were here. It was very fast. The issues I had to have repaired were fixed.
Dear Claudia, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 28, 2019
OneGuard helps out with whatever we need and they're good. We've had them for a year now. Our most recent claim was for the fridge. It was leaking and it wasn't making ice. I called and set up an appointment, and they had it fixed. The contractor that came out was really nice. They came on time and fixed the fridge completely. They got the repair done really fast.
Dear Andres, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we appreciate the opportunity to help! On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 27, 2019
OneGuard Home Warranties came with the house when we bought it and they have been great. Submitting a claim with them was an excellent experience. And they were fantastic. They responded and sent a technician. He diagnosed the problem and got it taken care of. Our dishwasher quit just recently. The tech was here the next day, but couldn't fix it because parts aren't made for it. OneGuard said to replace it and sent us a check for the new one. It was a little inconvenient, but it would've been, no matter who fixed it. They give excellent service and we're more than happy with the way they represented themselves.
Dear Andrew, Thank you so much for the 5 star review regarding your excellent service experiences with OneGuard Home Warranties! Providing a level of service that exceeds your expectations is our top priority, and we appreciate the opportunity to assist you with all your home warranty and home services needs, and we love the positive feedback. On behalf of the entire team, thank you again! We truly value your continued business over the last 3 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 26, 2019
Michelle ** was fantastic at explain the different policy options and add-on features available to our policy. We are an 11 year customer of OneGuard and would highly recommend contacting by phone, instead of only online, as there are additional options & choices that can make the home warranty fit any home or need.
Dear Keri, Wow! Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with Michelle! Your satisfaction is our number one priority, and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We completely agree! Michelle is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business over the last 11 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 21, 2019
This afternoon I had the need to call OneGuard to request service under our Home Warranty Policy with OneGuard. I spoke to Joshua **, who couldn't have been more courteous and helpful in arranging a contractor to be assigned to deal with our issue. He was definitely quite understanding and desiring to assist us. He truly is an assist to your customer service staff! I look forward to the contractor assigned to fix the problem addressing the issue as promptly!
Dear Stephen, Thank you so much for the 5 star rating and such positive comments regarding your service experience with OneGuard Home Warranties and Joshua! Providing quick resolution by friendly service professionals that are caring and prompt, is exactly what we strive to do, and we are thrilled to hear this has been your experience. We have shared your rave review with Joshua and your positive feedback really made his day. On behalf of Joshua and the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 21, 2019
One Guard Customer Service Trish ** was outstanding! She is responsible for the successful replacement of my wall unit microwave/oven. Without her help and careful persistent monitoring, all the moving parts of this transaction would never have been able to come together. She was outstanding. I am so grateful for her help. I now have a new, workable and very beautiful updated microwave and oven. One Guard has been super during my first year in my new home. Trish ** was absolutely the best.
Dear Carol, Wow! Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Tina! Your satisfaction is always our top priority and we are overjoyed that you found convenience and ease in working with Tina throughout the replacement process for the built-in microwave/oven. Please know your testimony is exactly what we strive to do, and Tina is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 20, 2019
We purchased the home in 2016 and the owners prior had OneGuard. They told us about them and we used them as well. Unfortunately, we've had to do a couple of claims, but our experience in submitting claims has been good. I also had insurance with my residence in Texas, but it wasn’t as easy as OneGuard has been. I have some big appliances in the home that have gone down and they have been efficient. My wife did the majority of the phone calls and we get a good follow-up on people coming out. The works have also been great and they’ve helped quite a bit with our something we've needed help on. They’ve been able to help out with the washer, the garage door, and the dishwasher.
I've had some good experience with the contractors they sent out, although we had one issue with the past one with the dishwasher. They weren't able to connect it because the valve was old and they needed the valve to be replaced. They were unwilling to do it and could possibly break the valve, so they had someone come out and fix the valve in the dishwasher in our garage, which was no problem. Then, they came back out once it was done and they did it quickly. I've shared about OneGuard to multiple people.
Dear Alfred, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs and provide you with the peace of mind you deserve. Additionally, we appreciate your transparency and patience regarding the claim process for the dishwasher and are pleased to hear that the installation was completed quickly and efficiently! On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations and look forward to serving you in the future! OneGuard Home Warranties
Reviewed March 20, 2019
I have been a OneGuard customer for several years and have called them for plumbing repairs, carpet cleaning, etc. any number of times over that period. I have always had very satisfactory service. In addition, I have called them with questions where the answers have not always been readily at hand in the Warranty Information. The customer service reps have given me detailed assistance each time, in particular Joanne **, who recently went above and beyond to assist me. If there has been any issue with OneGuard it is only that their phone prompt system could be a little better and the wait time shorter. A small price to pay for good service!
Dear Karen, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties and Joanne! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and Joanne really appreciated the opportunity to provide you with her personal assistance. Thank you also for providing important feedback. Please know we take your comments seriously as they help us in our constant pursuit to provide a level of service that exceeds your expectations. We have also shared your review with Joanne your positive feedback really made her day. On behalf of Joanne and the entire OneGuard team, thank you again! We truly value your continued business over the past 4 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 18, 2019
I heard about OneGuard through Alex, our lender. The rep there was good. We did the moving specials where we get our doors done and rekeyed. They accidentally scheduled us at the same time with another Emma in the same neighborhood so I had to call about that. But they resolved it, and they came out immediately, and it was fine.
Dear Emma, Thank you so much for the 4 star review and testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is always our top priority as we strive to provide the most comprehensive coverage in the industry and best-in-class service. While we sincerely apologize for the scheduling error, we are pleased to hear that swift resolution was provided on your behalf. Please know we are available to assist you 24/7, 365 days a year, if you ever need additional assistance with any of your service requests. On behalf of the entire team, thank you again for the opportunity! We are overjoyed that you have chosen OneGuard for all of your home warranty and home service needs and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 13, 2019
Our OneGuard Warranty came with the home we purchased. During our contract the Air Condition unit needed repair. OneGuard supplied prompt, service and highly trained professionals to do the work. Also our refrigerator broke down and we needed a new compressor. A top notch repairman from the model maker and completed the job that was above our expectation. I would highly recommend OneGuard Warranties to any homeowner. An added note of appreciation goes to Ralph ** for helping us through the continuation process with this great company. It is truly a worthwhile investment for your home.
Dear Roger, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties, our service contractors, and Ralph! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We have also shared your rave review with Ralph, and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 11, 2019
I'm happy with OneGuard's service. Their service is excellent and they will like to try to find a person right away. Whenever I call them, the service is always right away, almost the next day. The last claim I submitted to them was for plumbing. I submitted the request and they told me that it was gonna be two days. The water was running, so I called back and they sent the guy the next day.
Dear Alicia, Thank you so much for the 5 star review regarding your recent service experience with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and offer the peace of mind you deserve. Please know your testimony is exactly what we strive to do, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the past 5 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 10, 2019
When we bought our home in 2017 OneGuard came with the purchase. We've used them for getting the irrigation system working as well as doing preseason services on the central a/c-heating system. The service providers they contract with are professional and reputable. Last year when it came time to renew the contract we researched several other warranty companies and elected to keep our services with OneGuard. The value and services provided are the primary reasons we chose to remain with them.
Dear Rhett, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 9, 2019
We got OneGuard Home Warranties as it was a part of the condition that our realtor had set up. We have them for two years now. Recently my hot water heater went out, and then we called OneGuard and asked if it was covered. They said that if it was normal wear and tear, then it would be covered. A guy came out and looked at it. 48 hours later, I had a new hot water heater. I plan on continuing with OneGuard. They’ve been really easy to use. In both times we submitted a claim, they got somebody out fast and got the problem taken care of with minimal effort on our side.
Dear Aaron, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 8, 2019
I got OneGuard Home Warranties from my realtor and I have been with them for a year and a half. I called them up and told them I needed to do my annual AC checkup, and they contacted their vendor, who then contacted me for the appointment. The contractor came out on time. He got right to work and checked everything. He adjusted the fan in the attic, and then he went out and checked the AC unit itself. There was a part that was supposedly bad, so he went out to call OneGuard and referenced that. They had to come to replace it, and he replaced it all in the same visit.
The guy had checked a previous home prior to us and I guess he pulled the wrong ticket because he found a problem with their AC unit as well, and called OneGuard. They called me for approval to do it, and he wasn’t at my house. That was a miscommunication, more than anything else. Nevertheless, I’d recommend OneGuard.
Dear Albert, Thank you so much for the 5 star review and such positive feedback regarding your service experiences with OneGuard Home Warranties and our service providers! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Updated review: March 9, 2019
I was contacted by One Guard and was very happy with their response to my concern. They expressed the same great customer service they did throughout our contract with them.
Original Review: March 7, 2019
We recently sold our house in AZ and had no control who the buyers went with as a home warranty company. When calling to cancel our policy because we no longer have the house we were informed that we would get a $50 cancellation fee. I understand if we still owned the house and were just canceling to go with another company but selling the house??? We couldn't transfer service either because they don't offer services in the state we are in. When explaining to the sales rep how I felt she went to her supervisor. The supervisor did not waive the fee. Horrible way to end a great relationship.
Dear Laura, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our follow phone call. Our top priority is your satisfaction and we sincerely regret your frustration regarding the administration fee when cancelling. Please know we hope to have effectively addressed your concerns, and that you will consider updating your review to reflect our efforts and outcome achieved on your behalf. Congratulations on the sale of your home and thank you again for your business! OneGuard Home Warranties
Reviewed March 7, 2019
I’m on my third year with OneGuard and they're doing okay for me. But I figured they'd say, "Here is a veteran that served 30 years in the military. Let’s give a discount to him.” But none, whatsoever. I was wondering if they have ever heard of customer loyalty. There are a lot of other companies that we can choose and I can choose to drop OneGuard right now and pick somebody else. When the garbage disposal was not working, I called OneGuard and they put me in contact with the contractor for them to call me and set up a time. They set up today. The guy came in, took care of the problem, and went away. And the garbage disposal is working now.
Dear Alfonzo, Thank you so much for the 5 star review regarding your service experiences with OneGuard Home Warranties over the last 5 years! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the positive feedback and opportunity to help. Please know we are extremely grateful for your many years of service to our country, and we confirmed a military discount was applied on your recent renewal. On behalf of the entire team, thank you again! We truly value your continued business and loyalty, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 6, 2019
I'm a new homeowner and a new OneGuard warranty user - My first call - Trisha ** made it easy and quick. I had several things I needed and she took the time to explain, and made the experience easy and comfortable. By the time I hung up the phone, I already had follow-up emails and service calls for set up. Great experience. Glad I chose OneGuard. - Kirsten **, Peoria, AZ.
Dear Ms. Nichols, Thank you so much for the 5 star review and such positive testimony regarding your first service call with OneGuard Home Warranties and Trisha! Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review made Trisha’s day and she appreciated the opportunity to speak with you and offer her personal assistance. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 6, 2019
We looked into getting a home warranty for protection around the house. Expenses pop up and we wanted to make sure we were covered. We've had OneGuard's home warranty for four years now and they've been great. My mom, brother, sister, and daughter also have this warranty. Recently, our heater went out and it was really cold when it wasn't working properly. I submitted the claim for repair and OneGuard called me within 30 minutes and got the contractor lined up. The contractor went out that day and the techs replaced the motherboard. The heater worked for a little while, then it didn't work again. The techs came out three times and made sure that the heater was fixed. I've recommended OneGuard to several friends.
Dear Renee, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 4 years! We strive to provide timely and quality repairs, completed by friendly and helpful service professionals, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for your patience as we worked to achieve resolution for your heating system. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 5, 2019
Required service for broken fan. Contractor contacted us in a timely manner to arrange appointment and arrived on time. Quickly determined the issue and repaired it quickly. We were so pleased with him that he is now in my contact list for all electrical issues.
Dear Chip, Wow! Thank you so much for the 5 star review and amazing testimony regarding your experience with our reliable service contractor! Providing quick resolution by service professionals that are dependable and prompt, is exactly what we strive to do, and we are overjoyed to hear this was your experience! On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed March 4, 2019
I couldn't be happier with the service and experience of OneGuard. The technician has made 3 calls on my refrigerator/freezer and has done a superior job of analyzing the problem and fixing it. Joanne is a very capable scheduler and the techs always arrive on time and are very courteous.
Dear Elaine, Thank you so much for the 5 star rating and such positive testimony regarding your experiences with our service contractors and Joanne! Your satisfaction is our top priority and we always strive for prompt repairs completed by friendly and efficient service professionals. We are thrilled to hear this has been your experience, and we are truly grateful for the opportunity to help. Please also know we have shared your rave review with Joanne and your positive feedback really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 25, 2019
I have four different warranties because I have rental properties, and I've had OneGuard for many years. Through those years, I have found contractors that are really good, and that's who I prefer to use. One time there was a contractor that didn't wanna do North Scottsdale where my home is, but I called another contractor who said, "No problem. I'll do it." And OneGuard went along with the program. Their response depends on what the problem is, though. Sometimes it's the same day, but it's hot in the summertime here in Arizona so if there's an AC problem, it could take two days. It's always a positive experience with OneGuard and I always refer people to them.
Dear Alice, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 8 years! We strive to provide timely and quality repairs, completed by friendly and helpful service professionals, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 24, 2019
I've had OneGuard Home Warranties for so many years and I've stuck with them because of the combination of the location of where they offer their services as well as their price and value. Sometimes, it was darn inconvenient when something wasn't working properly. I usually submitted my claims with them online, but as I am a real estate agent I usually got to talk to the people in the real estate department and they've always been helpful and friendly. Every time I made a claim, I usually could count on hearing from the contractor in a very short period of time. Then they came at the appointed time and did the work. If the problem was something that they couldn't fix right away, then they came back to fix it. I would recommend OneGuard.
Dear Alicia, Thank you so much for the 4 star review and testimony regarding your service experiences with OneGuard Home Warranties over the last 8 years! Our number one priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help and love the positive feedback. On behalf of the entire team, thank you for again choosing OneGuard! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 19, 2019
Cindy ** too excellent care with my request for service regarding my wash machine. I am in Oregon and I have renters in my condo in Arizona. No problem, Cindy walked me thru the whole process and explained every thing in detail. The renters are happy to deal directly with the service repair company. Thank you.
Dear Mary, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties and Cindy! Providing service that exceeds your expectations, with friendly representatives and contractors that are courteous and professional, is our number one priority, and we love the positive feedback. Please know we have also shared your rave review with Cindy and she appreciated the opportunity to provide you with her personal assistance. On behalf of Cindy and the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 15, 2019
My real estate agent set me up with OneGuard Home Warranties. When you first get a home warranty, some companies will offer you roof coverage but they unfortunately didn't and I didn't realize. Because of that, I wasn't happy in the beginning. But now I keep them and I recommend this to my clients. I'm an insurance agent and OneGuard has a better customer service than the other company we're supposed to promote. Also, I like it because they offer window cleaning and things other than just the standard taking care of appliances and systems.
Submitting claims with them has also been easy. I prefer to call in but their online site and app are easy and self-explanatory. Once, I filed a claim for my refrigerator. That happened over the weekend and OneGuard doesn't do anything over the weekend so they got the order on Monday. However, they couldn't send somebody out that day. A repair company came out by Wednesday, but they couldn't fix the unit and OneGuard had to send somebody else out. Another company then came out the day after the next day. It was ridiculous. OneGuard even told me that I could rent a refrigerator. I'm a single person, how am I gonna go and get that refrigerator? I have to pay for delivery and everything.
If OneGuard set that up for me and took care of that, I think it would have been a much more pleasurable compared to me going and having to find out how much it would cost and whatever. I didn’t have time to take off work to wait for that among the times that I waited for the people to come over, which were half a day. When you don’t have a refrigerator for several days, it gets very annoying and I'm a single person. I can't imagine what that would be like if I had children. I didn't have a lot of food, but I had to throw out what I had.
I wasn't satisfied with that experience, but it was one bad compared to all the other good claims I've had. My first claim was for a water issue. OneGuard sent out Pruitt, which was a name that I have already heard, so I was pleased that they sent out a reputable company. I've also had them have my hot water tank fixed twice, as well as my garage door and they were good experiences. I even referred the garage door guy to my neighbor. They used him and they were also pleased. I've also used their lawn and electrical service and those were great experiences as well. I would recommend OneGuard Home Warranties.
Dear Lindsay, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last four years! Your satisfaction is our number one priority and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. We are also grateful for the important feedback you provided regarding your experience for the refrigerator and appreciated your patience as we worked to achieve final resolution. Your feedback helps us improve the service we provide to our valued homeowners. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 14, 2019
This was the first time I had used the ‘Chat’ function and I must say that Trisha ** was great. She was able to help me get my concerns resolved quickly. She even stayed on the chat until I had confirmed all my concerns were resolved. Great Job Trisha!
Dear Diana, Thank you so much for the 5 star review and testimony regarding your first chat experience with OneGuard Home Warranties and Trisha! Your satisfaction is our number one priority, and Trisha was very happy to have the opportunity to answer your questions and offer her personal assistance. Addressing customer concerns on the initial call or chat is exactly what Trisha and all of our representatives strive to do. We have also shared your review with Trisha and your positive feedback really made her day! On behalf of the entire OneGuard team, thank you again! We truly value your continued business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 14, 2019
You don't want to be without an A/C in summer in Texas. OneGuard took care of me and followed up to make sure my repairs was done. Yes it was. I just went online today to see if I could get a maintenance/tune up and Trisha ** via chat helped me to set up an appointment easily with no need for me to call in. She was polite and very helpful in answering my questions. I've been a customer for years and I am really glad they have my back. They do need more options on their service request website but I am happy the chat room works.
Dear Ayo, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and Trisha! Your satisfaction is our number one priority and Trisha truly appreciated the opportunity to assist you with your service request and answer your questions through our online chat feature. Please know we are always open to feedback and if you have suggestions on how we can enhance our service offering, we would love to hear it! We truly value your continued business over the last 6 years, and look forward to serving you in the future. Thank you again! OneGuard Home Warranties
Reviewed Feb. 13, 2019
OneGuard is wasting my time and not yet fixed my refrigerator. On Thursday my freezer was not cooling. We called OneGuard on Friday morning and submitted a service request. They scheduled Flemmings Appliance for diagnostics on Monday morning. By Monday, my refrigerator stopped cooling completely. The technician who came said the compressor is broken and needs to be replaced. He noted the serial and model number and said he will order one and someone will come to replace it in a couple of days. Later, there was no update. We followed up with OneGuard and they said someone from 7 Star Appliance will come for second diagnostics on Wednesday.
I have 2 kids and have been eating outside food since the weekend. OneGuard did not even consider my situation and taking their time. When I asked if 7 Star Appliance will come to replace the compressor, he said NO. They will take a look and then order and again someone else will come to replace after another couple of days. Lesson learned is don't buy any home warranty unless you have another appliance (refrigerator in my case) which works. I am very sad that we had to trash 2 trash bins full of food including juice, milk, eggs and lot of long term staples. Above all, my 19 months old and my 7 year old kids are not able to drink or eat homemade food. I wish there is a way to cancel my contract with OneGuard and get my refund.
Dear Archana, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being receptive to our follow-up efforts of assistance. Our top priority is always your satisfaction and we sincerely regret your displeasure with your service request for the kitchen refrigerator. Please be assured your situation is important to us and we are actively monitoring this service request to ensure positive resolution is achieved on your behalf. We wholeheartedly appreciate your patience and understanding during this process and thank you again for the opportunity to assist you. OneGuard Home Warranties
Reviewed Feb. 13, 2019
We had service performed by OneGuard Home Warranties as a part of routine maintenance. I called the 1-800 number and the techs came out after a couple of days at a mutually agreed upon time. They were fine and knew what they were doing. They were also confident, relayed what their findings were and they submitted a report to OneGuard.
Dear David, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Please know your satisfaction is our top priority, from the first call for service to the completed repair, and we appreciate the opportunity and love the positive feedback. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 11, 2019
We've had a few claims with OneGuard and our experience has always been very good. The process is cake and the representatives are professionals. They articulate what’s gonna go on and what the stages are. That's good. The contractors OneGuard has are very good as well. They explain exactly what they're gonna do, and are professional and thorough. They get the job done the first time and if they don’t have the part, on the next day, they would tell you what’s gonna happen.
Dear Jesse, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help and love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 6, 2019
I have been a OneGuard customer since we purchased our home. We renew every year and it's going on for six years. It is super easy to submit a claim. I can do it online or call it in. Their online site is very easy to use. The contractors who came to our home had been very professional. There were only two incidences where they were not very good and the company took care of it immediately. They credited me another service for our future years and took care of the immediate problem. The quality of works performed in our home had been good. If it fails or we have other issues with it again, they come out and fix it.
Dear Tracy, On behalf of the entire OneGuard team, thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties over the last 6 years! Providing best in class service by contractors who are friendly and knowledgeable, is our top priority, and we always appreciate the opportunity to help, and also assist with any service requests that may require additional attention to ensure resolution. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 5, 2019
I've been with OneGuard Home Warranties for five years now and I'm happy with them. It has been very easy to submit a claim and now that I'm living in the house rather than the rental, it's been easier. I had a rental management company before and sometimes they get all confused when paying the bill. One time, OneGuard told me I owed, but I didn't think I did because I thought the management company was managing that. But then I think they screwed up and I had to trust OneGuard and pay what I thought was paid. Since I moved down here, I've had a couple of claims and I have not had any problems. I just call OneGuard up, give them my information, they would write a report, tell me they'd refer, I pay with my credit card knowing that I owed a service fee, and we go on with business.
I live in Arizona now and homes here have some really bad water issues. I needed to kind of take care of some of those issues. The plumbing company that OneGuard referred to me was top-notch. They were very fair, quick, and efficient. I trusted them. I even got to the point where if I had to go to a doctor's appointment or something, I just leave the key, and they come in and do the thing and leave. The guy who has been here a lot was very good in explaining what was going in, what was normal and what was not, and what I can expect. We're also on first-name basis.
Also, once, I wanted to have all the dust on my furnace vent cleaned out. I called in and they said that it wasn’t covered, which I didn’t think it was. I asked if they had someone in mind I could call since I'm new to the area and they sent me a recommendation to someone who does things. When I called her, she only did clean dryer vents, which I could appreciate, but then she gave me a name of someone as well. So, everyone was really helpful. However, I wish OneGuard would accommodate my oldness. I wish that they would send me a bill, but I have to do it the modern way over the phone. I've gotten used to that, but I don't like it. But then I trust OneGuard enough that I feel okay with that.
Dear Kenda, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties over the last 10 years! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Making it easy to request service, and prompt and accurate resolution with friendly service professionals, is exactly what we strive for, and we are extremely grateful for such positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 4, 2019
My brother and sister-in-law had used OneGuard Home Warranties and were really impressed. They loved OneGuard so we decided to follow in their footsteps. We took their word on everything and our claims experience with OneGuard has also been fantastic. The contractors are always quick to come and fix our issues. Our interactions with them have all been great as well. Even in terms of our most recent claim, it's been great since the repair and it works perfectly now.
Dear Kelsey, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with OneGuard Home Warranties. Your satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. Providing quick resolution by service professionals that are prompt and professional, is exactly what we strive to do, and we are always happy to help! On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Feb. 2, 2019
UPDATE to "Fraudsters & Hacks" review on 11/7/19. The Washer warranty ended up taking over a month to resolve. Having been close to two weeks without a washer I decided just to buy one and deal with the warranty later. When they finally got back to me, they tried to replace a compact stackable washer with a full-size washer - presumably the cheapest replacement they could find. They then found the cheapest stackable washer they could find which was a different make. Even in their own literature, they indicate that different makes cannot be stacked, but even if you decided to do it anyway, the dryer I have has to be plugged into the washer which wouldn’t have worked with their replacement.
I agreed to the cash out option, $473 to replace the broken $1,000+ washer. I received the check somewhere between the first or second week of December. The initial service request was on 11/4, and the date of check was 11/15. I called inquiring about the check the first week of December and representative informed me that a check had been cut but they need to sit on the check for so many days in order for other processes to be validated.
So in summary, if get you insurance on say Lexus and don’t mind it being replaced by a Honda Civic, and don’t mind waiting over a month to get the replacement - I guess the service isn’t so bad. I had planned on canceling this contract once everything was finalized, but with the holidays and work commitments I kept forgetting about it until the automatic deduction hit my account. Interestingly, I received a letter today that read in part, “We are writing to inform you that due to OneGuard’s policy regulations and service expectations, we are unable to renew the above listed contract”. Well let’s see if they cancel the auto bill, I’m guessing not… I'm actually giving them two stars this time instead of the previous one, as they did supplement the purchase of a new washer - however customer service-wise, they are sub-par at best!
Reviewed Jan. 31, 2019
One Guard is amazing. Over the last three years we've had Our AC compressor break, a microwave break, an irrigation valve blew up, and the dishwasher flooded the kitchen. All incidents were taken care for just the cost of a service call. For what we pay a year it is wonderful, it's saved us thousands over the long run. Today I had a minor issue with my account and within a minute or two Sara ** had it taken care of. I didn't even have to wait on hold. Well done guys.
Dear Jason, Thank you so much for the amazing review and such positive testimony regarding your service experience with Sara and OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and offer the peace of mind you deserve. Please know your testimony is exactly what we strive to do and Sara is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 28, 2019
Go with OneGuard. They’re great. I’ve used them quite a few times. I’ve called in to file claims before and the representatives have been wonderful. They’re very knowledgeable. They schedule appointments and they’re there. Also, I haven’t had any problems with any of the contractors that they sent out. They were mostly on time, and everyone I’ve worked with was good. I had good service with them.
Dear Cheryl, Wow! Thank you so much for the 5 star review and sharing such positive remarks regarding your service experiences with OneGuard Home Warranties! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. We wholeheartedly appreciate the opportunity to serve you over the last 14 years and look forward to assisting you with all your home warranty and home services needs for the years to come. On behalf of the entire team thank you again! OneGuard Home Warranties
Reviewed Jan. 24, 2019
OneGuard is part of our package when we purchased our home. Our realtor gave us the information. We call OneGuard when we submit a claim and we tell them what the problem is and they send somebody out. They’ve been great. Everything’s been wonderful - the claims representatives all the way through to the repair technician. The contractors show up, they do a good job, and they’re clean as well.
Dear Victor, On behalf of the entire team thank you so much for the 4 star review and positive remarks regarding your service experiences with OneGuard Home Warranties. Taking the stress out of home ownership and providing best in class service is exactly what we strive to do and we truly appreciate the opportunity! Thank you again for entrusting OneGuard with your business, we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 23, 2019
Putting a claim in with OneGuard is easy. I called in and I didn’t have to wait on hold very long. The reps were even helpful in terms of helping me find a solution without having to put a claim in. My disposal wasn’t working. And so, the customer service rep that I spoke to told me that maybe I just have to press the button on the bottom. So, they went above and beyond. I ended up needing to have somebody come out, and they came out and fixed the problem really quickly and left. I would recommend OneGuard to a friend.
Dear Robin, Thank you so much for the 5 star review and such positive feedback regarding your service experience with OneGuard Customer Care. We are so happy that you found ease in creating a service request and are overjoyed with the opportunity to provide prompt and supportive resolution on your behalf. Your testimony is exactly what we strive to do! Thank you again for the opportunity, we truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 18, 2019
My LG refrigerator stopped cooling and stopping making ice. The contractor OneGuard sent out has taken 3 attempts and now 3 weeks later we were told they wouldn’t be sending the contractor anymore and our refrigerator is still not working. We were told by OneGuard they had to see if it was still under warranty through LG. It is partially, parts but not labor. We have to now go through LG to get it fixed and pay them all the labor costs and then submit what we’ve paid and OneGuard will reimburse us in 30 days.
If I had extra money why laying around for this type of thing I wouldn’t have a warranty, I pay OneGuard for this. So, I’m going to be put out countless 100’s of dollars that I need to feed my family or put it on a credit card where it will accrue interest while waiting for OneGuard to reimburse me. (And OneGuard will not reimburse interest) I have thoroughly read the contract and nowhere does it state that I have to pay upfront and get reimbursed later. Seems like OneGuard makes up the rules as they go. I will be changing companies, or better yet, put the money I spend on them in an account to pay for these things as needed. Then no one will get my business. At this point, between the super slow contractor and having to start over with LG, I may go many more weeks without a refrigerator.
Dear Amy, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up phone call. Our top priority is always your satisfaction and we sincerely regret your frustration regarding your service experience for the kitchen refrigerator. Please be assured we have received the invoice for the repairs completed by a LG certified service contractor and have processed a check for the services rendered. We wholeheartedly appreciate your patience and understanding during this process and are here to offer our continued support and answer your questions 24/7, 365 days a year. Thank you again for the opportunity to assist you. OneGuard Home Warranties
Reviewed Jan. 18, 2019
During my home warranty period, I called to schedule in August in Texas to have the AC looked at, as it wasn't working. We had tenants in the unit. They sent an incompetent Company/Contractor that came without a ladder, and diagnosed the problem as a motor not working when HE didn't even know how to turn on the unit. It worked fine the next day, when my husband turned it on. They don't allow you to used Competent Certified Contractors, and refused to come back and fix the issue which was "it needed Freon", or reimburse me when I had to have it fixed myself. The contractor also left the access to the A/C unit in the ceiling open when he left. I reported them to the BBB and they did NOT offer to come and fix the issue. AVOID THEM AT ALL COSTS! The WORST home warranty company!
Dear Susan, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please be assured we have always acted in good faith in our efforts to assist you and within the parameters of the contract, and we sincerely regret your frustration with the outcome of your service request for the air conditioning system which was not approved, due to the breakdown that was not the result or normal wear-and-tear conditions. We also followed up with you directly to explain the contractor’s diagnosis and why the service request was not covered. Thank you again for allowing us the opportunity to provide you with this information. We sincerely hope it helps. OneGuard Home Warranties
Reviewed Jan. 17, 2019
This company has an amazing customer service. They always pick up the phone fast and resolve your issues in no time. For example Ralph ** went today above and beyond in order to get my warranty renewed. He answered my questions by phone and email and his great service convinced me to renew my policy with OneGuard even though the price was slightly higher than competitors. They did not failed me last year and sure won’t this one.
Dear Ignacio, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard home Warranties and Ralph! Your questions regarding coverage and the contract renewal were extremely important to Ralph and he appreciated the opportunity to offer his personal assistance to you. OneGuard strives to provide the most comprehensive coverage in the industry while keeping the premium cost competitive, and we truly value your continued business. On behalf of Ralph and the entire OneGuard team, thank you again and we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 16, 2019
OneGuard Home Warranty does not back up their customers and sides with their lowest bidder contractor. If you have OneGuard, cancel your contract before you get screwed. Stay away from Speedy Elect & Air, their technicians are dishonest. I recently had a problem with Speedy Electric & Air, (972) 366-5700 and OneGuard Home Warranty, (888) 896-0014. I believe Josh of Speedy Electric left my heater system semi-operable after I asked him for a quote on a new system during a service call in Nov 2018. He worked on the system 13-15 Nov 2018 re-wiring 3 heating elements. I personally saw him working on one of the heater coils, I assumed he did all 3.
The months of November and December 2018 were relatively mild, and I believe my system worked at 2/3 capacity without much problem. On Jan 3, 2019, it was a bit colder, and I submitted a trouble call to OneGuard. Speedy was assigned to come and look at the system. On the 5th of January, the system seemed to be working okay, the weather was warmer also. When Speedy called to arrange an appointment, I told them the system seemed to be working, and cancelled the service call. On a cold night on 13 January, I decided the system wasn’t working to capacity. My normal electric bill is about $150 a month, January’s bill was $350. The air handler part of the system seemed to be on all the time.
Josh of Speedy came out on the 15th of January, and told me that a “limiter switch” was burned out and that one of the 3 heating coils was not wired, in fact, taped off. Talks with OneGuard revealed that the office of Speedy told them that the limiter switch was MISSING, and a coil was unwired. Re the Jan 3 service call, the office of Speedy told OneGuard that I FIXED THE SYSTEM MYSELF (from OneGuard notes). I can state categorically that the door to the air handler was not even opened, much less another service company or myself unwired and taped off a heater coil and caused the limiter switch to burn out (since Josh worked on the system 15 Nov 2018). It was obviously left in this condition on Nov 15, 2018, on purpose on the indication of buying a new system or forgetfulness. Josh left an estimate for a new system costing $2,512.00.
I trusted Josh and shook his hand. I’ve been with OneGuard since 2008, they’ve paid partially for a new ceiling fan, some plumbing problems and replaced my refrigerator twice (the second time after 4 service calls, they always take the cheap repair instead of replacing an obviously bad appliance, but that’s in the contract) for $732 a year. My heating system has been worked on at least 8 times since 2008 at $69 per service call. Stay away from Speedy Air and Heating and I urge you to cancel your contract with OneGuard, they take the technicians word over the customer making the customer out to be a liar to save money. Both Josh (Speedy) and Nicole (OneGuard) were argumentative on the phone. When they called to straighten out the problems, they already had their minds made up and listened to no counter information. Stay away from them.
Dear Steve, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation in its entirety. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the OneGuard plan, and we sincerely regret the outcome of your most recent service request for the heating system that was not covered due to the breakdown that did not result from normal wear-and-tear conditions. Please know we have followed up directly with the service contractor on your behalf to verify the details of their diagnosis. We have also spoken with you in an effort to further explain coverage and why the request was not covered. Thank you again for your time and consideration. OneGuard Home Warranties
Reviewed Jan. 15, 2019
Very dissatisfied with the experience getting my oven and washer repaired. Upon expiration of my contract, I will seek other warranty providers. My bad experience involved these three areas: The time it took for the service company to come over to diagnose the problem after initial contact. The time it took to receive the needed parts after diagnosis, and the refusal by OneGuard Home Warranties to permit me to use another service company after I voiced my concern about how long it was taking. From start to finish, my oven took 16 days to repair and my washer took 10 days. The technician didn't even arrive to diagnose the washer until seven days after service was requested. I have a family of five with three small children. 16 days without my oven and 10 days without my clothes washer is unacceptable.
Dear John, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our follow up. Our top priority is your satisfaction and we sincerely regret the frustration you and your family experienced regarding the timeframe involved to complete repairs to the washing machine and oven. Your feedback is extremely important, and we have taken immediate action to rectify the situation and ensure you do not have a similar experience in the future. Please know we are also available 24/7, 365 days a year at 888.896.0014 and always happy to offer our personal assistance if you need additional help with any of your service requests. Thank you again for your business and the opportunity to regain your trust. We truly look forward to serving you in the future. OneGuard Home Warranties
Reviewed Jan. 14, 2019
We had a company named something else before OneGuard which we've had for about 20 years. OneGuard bought it and I’ve had the same people. Submitting claims to them has been simple. I usually get someone, tell them what I want and they'd send someone out in a couple of days. The contractors they send out has always been very reliable, very nice and they always tell me everything that’s going on. So far, I’ve been satisfied with OneGuard.
Dear Diane, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations. Making it easy to request service, and prompt and accurate resolution with friendly service professionals, is exactly what we strive for and we are very grateful for the positive feedback. On behalf of the entire OneGuard team, thank you for your continued business over the last 12 years, we truly look forward to serving you in the future. OneGuard Home Warranties
OneGuard Home Warranties Company Information
- Company Name:
- OneGuard Home Warranties
- Year Founded:
- 1990
- Address:
- 20410 N. 27th Ave - Suite 200
- City:
- Phoenix
- State/Province:
- AZ
- Postal Code:
- 85027
- Country:
- United States
- Website:
- www.ahs.com