OneGuard Home Warranties
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OneGuard Home Warranties

 3.9/5 (103 ratings)
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OneGuard Home Warranties

About OneGuard Home Warranties

OneGuard Home Warranties is the premier home warranty that's currently available in Arizona, Nevada and Texas only. Not only do we cover your home systems and appliances, but we also offer an array of home maintenance services. From carpet cleaning and window washing to sprinkler repairs, you can rest assured that OneGuard Home Warranties will be there to help remove more hassles. Look no further, and contact us today to get a quote.

Overall Satisfaction Rating

  • 5 stars
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  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Low service call fees
  • Advanced services
  • Low monthly cost
  • Fast response times

Cons

  • Cancellation fee (after 30 days)
  • Limited availability

Bottom Line

OneGuard is a trusted leader in the home warranty industry known for generous coverage. While availability is limited, if you qualify for coverage, OneGuard offers great plans and services.

OneGuard Home Warranties Reviews

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Page 2 Reviews 5 - 35
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 26, 2022

A contractor did the yearly checkups and there were a couple of issues that they found that were taken care of. OneGuard seems to be very flexible and their customer service is great. I've dealt with them in the past where I didn't hear from the vendor that they were going to send out. I asked them, “Could you possibly go with the other vendor that you used the last time?” They said, "No problem." They usually tell me who they send the claim to, and I go and look up to see what their score is. If they've got a super low score, I will call OneGuard and say, “They're not coming here.” If others are looking at going with a home warranty service, OneGuard would be probably one of the ones to look at.

OneGuard Home Warranties response

Dear Kirk of Laveen, Thank you so much for the 5 star review regarding your great customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 7 years and look forward to serving you again. OneGuard Home Warranties

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Rated with 1 star
Verified Reviewer
Original review: May 16, 2022

I have experienced the worst customer service and worst experience ever with contractors. The home warranty company uses 1 star contractors who take forever to contact you. When they do show up they don’t show up in a service van. They show up in personal cars. Half the time the contractors make excuses as to why the problem is not covered with the warranty company.

Newest problem -AC has been out for 72 hours with 96 degree temps. No call from service tech. OneGuard solution…"Let us find you another one"... Well I found one on my own…Will you reimburse the expenses after my unit is fixed… "Well ma’am no. That’s not how it works. We want you to suffer until we can find you someone." Then I state, "Maybe I need to cancel my policy." Get sent to retention. Scott ** doesn’t even try to make a customer happy. He just cancels the contract without confirming that is in fact what you want. Had to call back and state that I did not give my authorization for a cancellation.

OneGuard Home Warranties response

Dear Laura of Coppell, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we have also left a voice message with our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 14, 2022

We renewed OneGuard after this first year and we appreciate the coverage. One thing that I have found deficient is the actual contact with a human. There have been times when I have tried to make contact with someone and it will take me literally an hour or more to get someone on the other end of the line after multiple tries or being on hold for long minutes. Sometimes, I've been waiting 40 minutes. And the other thing is there was an increase in the base. I understand that we're in inflationary times but that was not clearly disclosed to us. All of a sudden, it jumped 69 to 75 and that was it. There was no additional explanation. So, there should be a lot more customer communication and personal availability of actual people to talk to because it's wonderful that they have a great website, but sometimes I need to talk to someone and that has not been so available to me.

For the most part, except for a plumbing guy I got last year early on, everybody else has been very good, professional and knowledgeable. They have all been prompt. I recommend OneGuard to anybody that owns a home in this area, especially people who are new to the area and do not have a network of contacts. OneGuard is a very good resource to have for peace of mind and for enjoyment of life in the area.

OneGuard Home Warranties response

Dear Aida of AZ, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our utmost priority is customer satisfaction and servicing our valued members as quickly as possible and we sincerely appreciate the constructive feedback and your patience and understanding during times of high call volume. Thank you again for the opportunity! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 5, 2022

I've place two requests so far, and it took a week every time. One request was to fix my sprinkler and that was handled well. In a week's time, I heard back from the technician and got it fixed. My last claim was for my dishwasher appliance that's not working great, and it's taking longer to resolve. The tech said it has to be either repaired or replaced. I was expecting to get it replaced, but I was told it was only going to be repaired and I'm still waiting on the technician to do the service. It's been more than two weeks and I still didn't hear back from OneGuard or the technician. It's like I have to chase them down.

Last Friday, I reached out to OneGuard to see what happened. I've reached out twice. The first time, I was told there was a delay in getting the parts for replacement then the second time, I waited for 20 minutes on the line and nobody answered. Overall, OneGuard has been pretty good, but I've had a mixed experience with my two claims. I was able to schedule appointments online and I like that experience. On the other hand, I would like to have some proactive response for these issues that I put in. I have to follow up.

OneGuard Home Warranties response

Dear Karthikeyan of Phoenix, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties and also being so receptive to our call. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely apologize for any frustration. Per our conversation, we have confirmed repairs have been scheduled and we sincerely hope we have effectively addressed your concerns, and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 1, 2022

OneGuard has been my only home warranty system and they've been excellent. I have purchased two homes and I've been a repeat customer. The claims process is easy and smooth. Some of the vendors they have here in Houston as not as good as the ones they use in Dallas but overall, they've been great. Also, the cost is manageable.

OneGuard Home Warranties response

Dear Alana of Houston, Thank you so much for the 4 star review and sharing such positive testimony regarding your excellent customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to hear about your experience. Thank you again! We truly value your business and we look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 29, 2022

OneGuard is great. I like them. During the claims process, you just go online and put in a request, and they do the rest. The techs that they've sent are very good. We got a new house that is an older one and the home warranty took care of problems that popped up that we didn't find before. It saved us a lot of money.

OneGuard Home Warranties response

Dear Jim of Phoenix, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you! Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 1 star
Verified Reviewer
Original review: April 26, 2022

First of all, the plan is far more than 59.00 per month. I called for help with an irrigation system issue. They charged the 69.00 fee and rather than dispatching the company they have always sent before, sent me an email to tell me that I am on my own. They agreed to refund the fee they charged before telling me that they could not help me with this. I found my own contractor and 200.00 out of pocket later, no more leak. Then I needed HVAC help. Furnace will not come on. I had a great deal of difficulty getting the representative to understand furnace = HVAC is NOT the hot water heater. Paid the 69.00 fee again.

The following week, I finally got a call from the vendor. The following week. All this time with no heat. What if I had an elderly person in the house? Tech will be here between noon and four. It is now four fifteen. No tech. No call. I called OneGuard to find out what is going on and was put on hold for exactly 21 minutes before finally the survey came on. You can imagine how that survey went. I called again only to have this representative transfer me to my own number. I left myself a message. Just try to reach a supervisor. Will never happen. It should tell you all you need to know about a company when they make it impossible to reach a manager. This is the service FAILURE you will get from OneGuard. After being with them for years and paying them thousands of dollars. Trusted leader? **.

OneGuard Home Warranties response

Dear Mr. John, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also taking the time to speak with us. Our utmost priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed the heating system repair has been completed, and we await your invoice for the outside repair so that we may review it on your behalf. Thank you again for your consideration. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 26, 2022

Oneguard sent someone out here in the last couple of weeks, and we had good experiences with their repair process. The repair people called immediately to make it out quick, but I had to push it off, so the delay was on my end. When they came, they diagnosed the issue, had the parts needed, and got it repaired. Overall, everything's good and I've been completely satisfied with Oneguard's service.

OneGuard Home Warranties response

Dear Jacob of Keller, Thank you so much for the 5 stars and providing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties! Offering prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how satisfied you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer
Original review: April 24, 2022

OneGuard is the perfect solution for your home warranty. Ralph ** is knowledgeable, answered all of my questions, responded promptly, and is the reason I've chosen to renew my policy another year. Thank you, Ralph, for continuing to go above and beyond to exceed customer's expectations.

OneGuard Home Warranties response

Dear A of Fort Worth, On behalf of the entire team, thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Ralph! Your satisfaction is our number one priority, and it makes us extremely happy to hear about your experience. We agree! Ralph goes above and beyond and loved having the opportunity to personally assist you. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: April 23, 2022

The first claim we had was for a problem with our swimming pool. But whoever OneGuard sent around really screwed up the test. He didn't do it properly and he got a fake reading. We complained about that, so OneGuard sent around somebody else who said, "Yes, he did the test incorrectly." Then they fixed whatever the problem was. So the first contractor was totally useless but the second one was very good. So far, OneGuard has been adequate. But we paid extra for swimming pool coverage but once or twice when we've called for something, they've told us it was not covered. All insurance companies are very good at taking money but not very good at paying it out.

OneGuard Home Warranties response

Dear Peter of Fountain Hills, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our number one priority, and we sincerely regret the frustration. OneGuard has analyzed the contractors diagnoses and explained coverage with you, and we are available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 22, 2022

I had a water heater claim a few years back and the process was fine. The techs came out, determined that it had to be replaced then showed up the next day and replaced it. The contractors are all local. One time, our air conditioner went, and it was the condenser, which was 300 bucks. The guy who was here said it's very close. If it can't be repaired then it would be replaced. We've been with OneGuard so long and this year, just before I was gonna renew, they called me and said, "Well, we can renew it for the same coverage you have and everything for almost $100 less if I renewed it that day." I was gonna do it the next day, but I did that day and it worked out real well.

OneGuard Home Warranties response

Dear Walter of Phoenix, On behalf of the entire team, thank you so much for the 5 stars and positive feedback regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 21, 2022

I had a refrigerator problem and OneGuard sent out a vendor. The tech supposedly fixed the part but right away, we had to call it in because it wasn't working. We asked for another vendor who we've had come out once before and the tech was excellent. They came out and we got the refrigerator taken care of. We've been satisfied with OneGuard. One of the things I feel is fair is their service charge of $69. The only thing is sometimes things are not going to be covered and it doesn't make sense to us. But like everything else, they have certain stipulations on things that they're going to fix and that they're not going to fix.

OneGuard Home Warranties response

Dear Carol of Fort Worth, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 20, 2022

The claims process is going great. I just had my AC inspected for the summer, and I've had my furnace tuned up. I've had several things done, and I've had great technicians. Having a warranty helps me from having to wonder who to call for what. I can just pick up my phone and call them as opposed to having to search or ask for referrals. That’s the convenience of it. However, I would like to see OneGuard improve on some preventive measures as opposed to waiting for something to happen before they can send someone out. Also, because I pay every month and don't use it every month, I shouldn't even pay no service fee just like any of them that I'm paying every month.

OneGuard Home Warranties response

Dear Patricia of Goodyear, Thank you so much for the 4 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction and to make the process easy and hassle free while offering comprehensive coverage, quality repairs, and competitive pricing, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business of 7 years and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: April 19, 2022

I called One Guard to have my $300 Moen Kitchen faucet looked at, it was leaking. This model had been repaired by One Guard 5 years earlier, This time The people they sent out, said they would not repair it, cause one guard wants just to replace them. Yeah they forced me to take a $80 cheaply made Home Depot Faucet, that not even same finish I had, or same style. 50% of the reviews at home depot said these fail within a year, so how is that cheaper for one guard if they are sending plumbers out once a year to replace cheap faucets when higher quality like my Moen lasts 5-10 years with simple $40 repair parts put in.

Just another way the warranty company is sticking us with cheap inferior products, very disappointed, the plumber would not even listen, said either take this one or we are leaving and you talk to one guard, gee would have been nice if I had been made aware of this BEFORE I was charged a NON refundable service call, yeah, one guard and the service people know they have you by the Nuts, when if you tell them I want another opinion, or why am I not getting a reasonable replacement like the one I had.

One guard has went downhill the past couple of years, so I would not recommend this warranty company even though I have had them for 15 plus years, tells you they don't give a crap about their tried and true long term customers. I have used them before and they always before checked to see what you had and got you something in the same line of what you had, NOPE service person says this is how one guard is doing small items like this, "We bring whatever we decide (cheapest) and you're forced to take it," real nice customer service one guard.

OneGuard Home Warranties response

Dear Dan of Phoenix, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is always our top priority, and we truly regret the frustration. Please know we have left you a voice message seeking to address your concerns, and we are available 24/7, 365 days a year to offer our personal assistance in the moment. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 16, 2022

A few months ago, I called OneGuard and I let them know that my washing machine wasn't working. They sent a repairman over to try to fix it. They came pretty quick and they were really nice and very professional people. They ordered parts but they just couldn't fix it. The repairman reported it to OneGuard and then OneGuard replaced my washing machine with a new one. Also, I've called OneGuard for other little issues that have come along and they always send someone right away and fix the issue. Overall, I've had a very good experience with them.

OneGuard Home Warranties response

Dear Marnie of Surprise, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority, and we love hearing about your experience and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 5 years and look forward to serving you again. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 11, 2022

I had to call to get the cold water valve on my washer replaced, and the techs that came and replaced it were fine.

OneGuard Home Warranties response

Dear Mignon of TX, On behalf of the entire team, thank you so much for the 4 stars regarding your customer service experiences with OneGuard Home Warranties and your service contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer
Original review: April 6, 2022

Never used a warranty company before, but after working with Ralph and asking a lot of questions, he was patient and gave me answers to everything. Even worked with me to follow up when asked and didn't pressure me to make a sale (what any good sales rep would do). I've been in the sales industry for over 10 years, and I know how important that aspect is. Highly recommend.

OneGuard Home Warranties response

Dear Michael of Pflugerville, Thank you so much for the 5 stars and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties and Ralph! Providing a level of service that exceeds your expectations is our utmost priority, and it is always our pleasure to assist with all your home warranty and home services needs. Ralph also appreciates the positive feedback and enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for choosing Oneguard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 5, 2022

The techs have all been very good. But they don't always have the parts. So they usually have to make two trips to get my issue fixed. It's a relief knowing I can make one phone call and we get somebody sent to the house who will know what they're doing and get my problem fixed.

OneGuard Home Warranties response

Dear Theodore of Mesa, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and your service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to provide you with the peace of mind you deserve. Thank you again for the opportunity! We truly value your loyal business of 5 years and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 2, 2022

I had to call OneGuard and they worked with the appliance repair folks to repair our washer. The technicians responded relatively quickly to set something up. They just didn't have the availability so it took a little less than a week to get somebody out to my place. By having the warranty, it gives me a little bit of a buffer. That way if something happens, I'm not up a creek without a paddle.

OneGuard Home Warranties response

Dear Christoph of AZ, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 26, 2022

I had two claims already and the process was fast and efficient. I had to get my furnace completely replaced recently and they did a great job. It's extremely easy to submit claims. I get all of the contractor's information of who's coming and a text message of when they're coming and then when they're on their way as well. I love the products that OneGuard delivered me and everything's been great.

OneGuard Home Warranties response

Dear Jessica of La Porte, Thank you so much for the 5 stars and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and we are extremely happy to hear how pleased you are with the level of service and support you receive. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 24, 2022

We've had OneGuard for eight years now, and it has been excellent. They take my request immediately, and I have found some of their vendors I like. They let me use those vendors again when I request them. The vendors are wonderful, and they've been conscious of COVID. I’m quite pleased. OneGuard is expensive, but I'm more interested in the service that I get, not necessarily the price.

We're very confident with the service we get. Generally, it's the early bird set up, setting up the heat and setting up the air conditioning. We've also had them out working on the air conditioner several years ago, but right now, it's just routine checkups. They’ve helped with the refrigerator and the stove inside too. For our washer, the tech came out and told us it was a simple mistake, no problem.

OneGuard Home Warranties response

Dear Max of Phoenix, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your loyal business of 10 years and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 2 stars
Verified Reviewer
Original review: March 22, 2022

My husband and I picked Oneguard as our home warranty on our first home purchase. We picked oneguard for their unknown preexisting condition promise as well as family who has utilize oneguard for multiple years. The first two claims we made with oneguard we were very satisified with. They were able to fix our toilets from continuously running as well as fixed a leaky sink. Then we kept getting emails to do an AC Tune-Up. We decided to do the tune-up to make sure we were prepared for another hot Texas summer (even though we had zero problems with our unit the summer before). When the AC technician came out, he stated we needed to replace our coils. When oneguard contacted us, we were told the coil replacement claim would be denied since this was caused from lack of maintenance from our part.

Once we explained we have done our maintenance and the AC technician told us this problem was probably known from the previous owners, oneguard requested our inspection. We gave them the inspection and explained we were not notified of the problem which should be covered as an unknown preexisting condition. However, oneguard continued to deny us and stated we were notified of the problem per the inspection report. We asked how we were notified as it doesn't state the coils needed replacement and they stated that the pipe degree was off by 1 degree (per oneguard recommendations and policy) and with that it was considered a known problem. We are very disappointed with oneguard.

Unless you are going to read the entire policy and compare every inspection result with the policy, I definitely don't recommend oneguard. Their service has declined greatly and many people that I know, that has utilized oneguard in the past year, are no longer renewing due to their policy continually changing and refusing to fix pieces of equipment that they have fixed in previous years.

OneGuard Home Warranties response

Dear Natalie of Lewisville, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret the frustration. OneGuard has analyzed the diagnosis and confirmed the malfunction you were experiencing is not covered in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2022

I've had OneGuard for quite a while and I'm very pleased with them. They've replaced my garbage disposal. They fixed my microwave. They fixed my oven. I contact them by phone and the reps have always been great. They were very knowledgeable and they did their job.

OneGuard Home Warranties response

Dear Janet of Mckinney, Thank you so much for the 5 star review and providing such wonderful remarks regarding your fantastic customer service experiences with OneGuard Home Warranties over the last 14 years! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 16, 2022

They pick the right people for me, and everyone that I've used from them has been great. OneGuard is a great company. I call them up and then they tell the contractor what I need. Then they tell me who they're going to send the work order to. The contractors have all been great.

OneGuard Home Warranties response

Dear Wendy of Scottsdale, Thank you so much for the 5 star review and sharing such great feedback regarding your customer service experiences with OneGuard Home Warranties and your service contractors! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your loyal business of 11 years and look forward to serving you again. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 11, 2022

They're pretty good and usually pretty quick. But sometimes it's hard to get ahold of them. I had one contractor that was not very good at all. I had a pool guy out here, and he told me he couldn't clean the pool. I called OneGuard and I told them that, and they said they will take care of me and have someone come out, but I never heard back from them.

OneGuard Home Warranties response

Dear Richard of Peoria, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we truly apologize for the frustration. We sincerely hope we have effectively addressed your concerns, and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties

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Rated with 1 star
Verified Reviewer
Original review: March 9, 2022

We had OneGuard send out a repairman to fix our dishwasher. After replacing the heating element, we noticed a couple months later that the dishwasher was leaking. It turned out that the heating element replaced during the original repair caused the tub to melt. This created a hole in our dishwasher causing a leak, which also damaged our hardwood floor. OneGuard refused to do anything about it. They told me to take it up with the contractor who botched the repair. First of all, I did not select nor hire the contractor. OneGuard did. Despite pretending to care about it they proceeded to give me the runaround when trying to get resolution to this issue. Finally, after deciding life is too short to deal with crooks I called cancel the service. The person who I spoke with was a jerk and wound up hanging up on me. DO NOT BUY THIS PRODUCT.

OneGuard Home Warranties response

Dear Richard of Leander, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely apologize for the frustration. OneGuard has analyzed the diagnosis and confirmed the breakdown you were experiencing is not a covered item under the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to have served you. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 5, 2022

At Arizona, the response on the people OneGuard sends depends on what breaks. With air conditioning service, when something breaks, especially in the summer, it's a joke because I can't get service. Everybody is out. So, it doesn't make any difference having the OneGuard plan because they are backed up. I'm not going to get any quicker service than if I have the service or not. But it's a good plan for if our refrigerator, washer or dryer goes down. I save money.

Right now, the economy is driving the people to get hired. And how OneGuard picks the companies that come to do our service, some of them I've never heard of. So, they are not picking the top brands. OneGuard doesn't hire those companies whose trucks we see all the time and the people that we see on advertising to do our service. I'm gonna stick with OneGuard, but it depends on the appliance. Another great thing about them is they have heating and air conditioning review service that is great to have. They come out and look at it to make sure our system is working. It's a free service.

OneGuard Home Warranties response

Dear Russell of Gilbert, Thank you for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your continued business of 4 years and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 4, 2022

We're dealing with our hot water heater and it's been a back and forth between the contractors. Our hot water heater is tankless and it's shutting itself off. The plumber that OneGuard sent out was saying that it's electrical and requested an electrician to come out. The electrician looked at it and said that it’s the unit. But One Guard's customer service has been good. The companies they send out are usually decent. We've been happy with them.

OneGuard Home Warranties response

Dear Brian of Fort Worth, Thank you for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have confirmed a service appointment has been scheduled on your behalf and we are closely monitoring the outcome to ensure resolution. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2022

I go online instead of calling somebody and waiting and explaining the situation to three different people, being kept transferred. Just for two minutes. Go online, file the claim, see what's going on, and I get an email or call from a technician. It's autopilot. I had two service calls. One for the exhaust fan in one of my bathrooms. That was taken care of. It was just an electric switch on the wall and I thought it was the fan motor. I could have done that myself. But it's peace of mind. Somebody came and took care of it.

Three weeks ago, we had a loud noise coming from one of our heating units in the attic. I went there to replace the capacitor. It didn't work. I placed a claim with OneGuard and the technician came out. I already called the guy and he asked me what was going on. I said, “I think it's the motor.” I made a video while I was up there so I forwarded him the video from cellphone. He looked at the video and said, “Well, it looks like it's the motor.” I said, “It sounds like a motor because it was a noise like it was pulling too much and then it will get stuck and the unit will go off because of the limiters." So, he brought a motor. He was on time. He went up there and took care of it. The guy was excellent. We're happy with OneGuard. They take care of my problems. And when I call for service, things get done. We will keep them.

OneGuard Home Warranties response

Dear Rahim of Lewisville, Thank you so much for the 5 stars regarding your customer service experiences using OneGuard online for your service requests! Our top priority is providing you with the peace of mind you deserve, from the first call for service to the completed repair, and we are so happy to hear about your positive experience with your excellent service contractor! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 2, 2022

Most of the time, OneGuard's service is positive. I've had a couple that wasn't so great, but I let them know about that. One thing they can improve on is just having people answer the phone more timely. Sometimes, you're on hold forever. You can do claims online, but that just gets put in a queue too and it might not get processed, especially if you do it over a weekend. So, I end up having to call anyway. Most of the technicians have been fine. I've had a couple that wasn't so great, but I always let OneGuard know about that as well. In my first seven years with them, the benefit was mainly the pool and my two AC units. I have since now replaced the two AC units. They offer other services, and I do have them do the weed kill on my rocks every year.

OneGuard Home Warranties response

Dear Michi of Phoenix, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction, and we sincerely appreciate the constructive feedback as your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued members. Thank you again for entrusting OneGuard with all your home warranty and home services needs over the last 10 years! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

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OneGuard Home Warranties Company Information

Social media:
Company Name:
OneGuard Home Warranties
Year Founded:
1990
Address:
20410 N. 27th Ave - Suite 200
City:
Phoenix
State/Province:
AZ
Postal Code:
85027
Country:
United States
Website:
www.oneguardhomewarranty.com