OneGuard Home Warranties Reviews

I have been with One Guard Home Warranty for over 20 years and I agree with some of the other customer's reviews, the company's service gets worse and worse. I recall in the early days, they were pleasant to work with. In recent years, customer service representatives have been difficult to understand and not at all helpful, which frustrates me whenever I talk to them. If I ask to speak to a supervisor, their response is they will put in the request and they will call me back within 24-48 hours, but nobody ever calls me back.

I have been with OneGuard Home Warranty for seven years, every year this company gets worse and worse. The value used to be there but it seems like their default is to refuse to cover just about anything and charge customers high monthly and service fee. If you call customer service, you end up talking to someone halfway across the world who are rude and argumentative. Their customer services treat you as idiot who don’t understand anything. If you ask for a supervisor or someone else to speak to that can do more than recite the same words off a sales sheet then you get told that someone will call you back in 24-48 hours and supervisor that call back recite the same thing with no solution. All this while you have something that might urgently need attention. They keep charging service with the same call over and over, they never honor their 30 day service fee policy for the same call. They hire mediocre contractors.

We're still without A/C One Guard. 2 weeks+ and it's a heat advisory in Arizona with the temperature over 116° until FRIDAY!!!! It was 118° in Phoenix yesterday, broke the previous record for this time of year. I'm constantly having to wet my dogs down in the backyard, but now their skin/fur is becoming irritated. Are you going to cover my vet bill One Guard??!! You are a losey company. I'm going to leave a review everyday until our A/C is fixed. If anything happens to my family including my dogs, things will become legal.

I have been with this company for a few years now, and every service call ends in drama or an upsell from the assigned 3rd party trade. My recent experience was the worst yet. I called to inquire about a service and potential additional fees and spoke with Ron, a level 2 agent. When I tried to explain my frustration from a previous service call, he rudely cut me off, not wanting to listen to my story. Shockingly, things escalated quickly from there. Ron talked over me, was argumentative, and displayed poor customer service skills.

Something has changed with OneGuard Home Warranty service. They used to be very good and timely in resolving service requests. However this good customer service has disappeared. Our pool pump went out approximately June 3rd, 2024. OneGuard denied our repair requests and said that a power surge caused the motor to fail and they saw burned wires. After over 3 weeks now without a pump, our beautiful pristine pool is green with all sorts of algae growing in the pool and hot tub. This is totally unacceptable. We had our own pool company look at the pump and verified there was no burned anything in our around the pump. OneGuard said they could only receive a second opinion from one of their contractors which we still do not know who or when they are coming. We will be cancelling our OneGuard coverage.

I can not recommend this company. They are very vague about their coverage and when it comes time to a major repair, they say they don't cover that. I paid extra for mainline plumbing, which states they will cover underground plumbing issues but when I needed a fix, UNDERGROUND, they said, nope - not covered. Do yourself a favor and whatever plan you were going to pay for, take that money instead and save it in a separate account. When the time comes for a repair on your home you will have the funds to pay out of pocket which is what you will have to do anyways if you are with One Guard.

We have had this service for 8 years and our most recent experience has caused us to no longer be customers. They claimed our HVAC system had a leak issue due to lack of maintenance and therefore will not cover it. However, the leak has nothing to do with the dirty outdoor unit and is due to the unit and wire with the leak being 22 years old. The worst part has been that when we try to dispute it, their customer service was arguing with us and would not hear take the facts into consideration and just blinding disputed it based on pictures of the dirt on the outside of the unit. They will use this to screw you over any chance they have.

So I'll try to make short... The way it works is a sub standard contractors that are ready to do the service call and always find a repairs that is NOT covered by the contract and since they actually know that the home warranty will not approve any NON-PARTNER contractor (even if is a reputable one in your city) they know that you have NO recourse to get a refund for any repairs even though they are specified in the contract. This process of delaying, denying and using sub standard contractors keeps One Guard from paying the big items.... in our case 3 times now.

DO NOT use OneGuard Home Warranty! This company is a complete scam, they will take your money and refuse to help you when needed. We've paid them almost $10k over a decade and when our AC unit went out the refused to fix it. Contractor told them the Coil was bad which is covered and they denied claim, said they would have someone come out for a second opinion. The second contractor said we had to purchase $500 of Freon to see if unit was working, paid $500 put Freon in it and it worked for a week until all the Freon leaked out of the Coil. OneGuard sent third contractor out who said Coil was bad, same as the first one. OneGuard said they would replace Coil but it would cost us $2500 out of pocket including $1250 in Freon AGAIN! Told OneGuard that we would not come out of pocket to fix the issue they initially denied.

I recently had a plumbing issue at my home and decided to reach out to OneGuard Home Warranty for assistance. Unfortunately, my experience with their service has been extremely disappointing and frustrating. Upon contacting OneGuard, they scheduled a plumber from SWAT Plumbing in Dallas to address the issue. The plumber arrived promptly, but to my dismay, he couldn't identify the problem and suggested breaking a 2x2 section of my garage drywall for further inspection. I explicitly asked the plumber who would be responsible for repairing the drywall, and he assured me that SWAT Plumbing would take care of it.

PLEASE whatever you do, choose another home warranty company. This is coming from a realtor and I have referred and purchased numerous plans with them for my clients. They have poorly performed on several cases for my clients but I was able to resolve it. Now they came for me this time. I had a request in to repair my range which is a luxury brand. After waiting two months I get an email saying they don't have any servicers in their network to service so I should have it repaired on my own. But they sent me a list of about 50 contractors in the area that I COULD NOT USE per them. There was literally no one off their list that could service my range. So I coughed up the $1200 to have it repaired on my own.

We've used One Guard for 5yrs and always had an amazing experience; they've repaired our a/c and serviced it. Our sales professional Ralph ** is amazing and professional. We recommend OneGuard to all home owners.

Seems like a good idea until you actually require OneGuard to service your contract. You will spend all of your time on phone calls with call center employees in the Philippines who are not authorized to help you in any way. Once your issue is diagnosed OneGuard's "authorization" department will do its best to fight you, the customer to ensure they do not have to service their contract. This has included half truths, outright lying and switching of contractors until they find a way to deny your service. Find a reputable company. It looks like they pay more for fake reviews than actually have customers who are satisfied with their services. We are cancelling all services and will seek damages against OneGuard. OneGuard is now way out of their contractually obligated service window. We have no heat and they are dragging their feet. You can do better.

Over 5 years ago I was introduced to OneGuard and it was great service originally. Something must have changed in their contracts over the years. Most recently my water heater and refrigerator ice maker went out and I feel the service is less than satisfactory, examples below:

Submitting a claim was very easy. I just went on the website and within a couple of days, our issues were completely resolved. The guy that came out was amazing. We thought we were gonna have some major electrical issues, but he was able to resolve it. He was in and out in an hour. He was a really, really nice guy. He did a fantastic job. Everything has worked every time we've needed American Home Shield. It's been easy. So, I appreciate that.

Everything's been good with OneGuard. We've used them for the start of the seasons to have them check our systems. They've been very easy to deal with.

OneGuard is very convenient and I’m glad I use them. They send out people versus me having to look for the repair people. I don’t have to ask if it’s a respectable company and the techs are usually good.

With our initial call with OneGuard, the service was amazing. With my past experience with other home warranties, they were not even close to OneGuard. Any claims with OneGuard, I've never had a problem. The price is also right. They also have the stuff to help you with your products. I feel like they care more. They offer, on the air conditioning, the summer and the winter for the heater, programs that you get special rates with their suppliers to make sure you're taking care of your equipment correctly as well. They also have window cleaning. I have had wonderful service from them. They've been also very easy to work with.

OneGuard has been doing exactly what it says it does. They've done our fall and spring air conditioning and heating tune-ups. Those have always been done effectively and on time. We had some fans and lights installed and they did that perfectly and on time. We've had a couple of plumbing repairs and they've done those professionally and on time. We also like that for items that need to be taken care of, we have a set price. We know exactly what we're going to pay when we need service.

I've had some difficulty over the years with OneGuard. I had a problem with my Viking refrigerator. The people that came before, Red & White Appliance, were certified by Viking. They knew what the problem was and could just come out with the correct part and fix it. But OneGuard didn't want to go ahead with that. I had Red & White Appliance fix it, send the bill to OneGuard and had to go back and forth to get it paid. They ended up covering that after I wrote to Better Business Bureau.

I've been a customer for over ten years and within the past year, OneGuard's service has completely transformed into a horrible mess. Specifically, in the last three months, my experience with every department from customer service to authorizations to purchasing as been terrible. There are too many issues to describe, but some of the primary issues you should be aware of are these.

I've had two other warranty companies that I had for a couple of years and they were terrible service. And I'm glad I changed. The only concern I had was, I had told OneGuard I didn't want my credit card on file. That as I go, I'll give them my credit card information. But it was pleasant and cut to the point. OneGuard gave me one company. But they never got with me after 24 hours, so I called back. And they sent me an email saying that it was turned over to a different company. I'm glad they did because the gentleman that came out for my repair did excellent work. He explained everything to detail. So, I was very pleased with him. I would recommend OneGuard to anybody that needs any type of home warranty in the house.

We had an oven that was probably five years old and it had broken down, and the techs came and fixed it. Then about six months later, it broke again. The techs tried to fix it and had replaced everything inside of it but it still wasn't working. I paid the service fee and in this case, they were going to replace it with the same model. But I told them to give me the cash. I bought a different model so it was a different price. I paid more out of my pocket but they gave me the same value for the stove that I had and I was happy with it. I've recommended OneGuard to anybody I know.

The service is okay. But it could be improved. OneGuard should have a systematic approach to blocking certain contractors. The contractors that they work with are not consumer friendly. They’re companies that should be on Ripoff Report, and OneGuard continues to partner with them. The service is typically booked online. In order for me to reject the contractor, I have to call OneGuard and inform an agent. I would have the agent open up the service request. What is convenient is having a network of available contractors and not having to cold call and spend time getting people to give me quotes, trying to figure out who's going to upsell me when they come. So there's a bit of trust and ease with the home warranty. But the benefit is not as great as what is advertised.

I had a toilet that was running, and the plumbers OneGuard sent were on time and fixed it the first time. First, an assistant came in and thought there was one issue, then the main plumber came in. They figured out quickly what it was and put in a new part. They were very nice. I've had two other claims as well, and no matter what the issue, I'm just paying a $75 fee.

I use OneGuard for my condo, and is everything covered all the time? No. However, it's a business as well, and most of the time, they've been helpful. I'm very happy with them, which is why I stayed with them for 17 years. I've referred multiple people out too.

I've had OneGuard for almost 10 years now, and I've been very happy with them. It offers peace of mind, as well as keeps costs down on some of the replacements that I've had to have done. They've been great to work with, and their claim submission process is much easier than it used to be. It's all online now, but they also offer a number that people can call. The techs have been great too.

Any claims that we've had were resolved. There are certain contractors that typically get assigned to our claims and we've used OneGuard for so many years now that if there's somebody assigned that my husband doesn't like, he asks for somebody else. The price goes up every year but other than that, it's been okay.

I had repairs for the pool pump, garbage disposal, cooktop, landscape watering systems, refrigerator and lots of different things. Most of the time, the claims process with OneGuard were okay. I have three different properties on them. They fixed the problem and sent reliable and licensed, bonded people to do the work.

For a while I thought OneGuard was a decent warranty company so we purchased it for all 4 of our properties. However, the second something big like an AC unit goes out they will find ways not to cover with all the fine print. Then someone else like a hot water heater goes out, you will still be stuck paying absurd amount of money for things "Not Covered". Best yet is when they send a company out that is not authorized to work on your type of appliance so they send another company out but charge you another service fee for the exact same issue. Needless to say with these terrible experiences I have cancelled all my accounts. As I said I thought they were different but guess making money and cutting corners was more important then customer satisfaction.