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OneGuard Home Warranties
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OneGuard Home Warranties

 4.2/5 (129 ratings)
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OneGuard Home Warranties

About OneGuard Home Warranties

OneGuard Home Warranties is the premier home warranty that's currently available in Arizona, Nevada and Texas only. Not only do we cover your home systems and appliances, but we also offer an array of home maintenance services. From carpet cleaning and window washing to sprinkler repairs, you can rest assured that OneGuard Home Warranties will be there to help remove more hassles. Look no further, and contact us today to get a quote.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Low service call fees
  • Advanced services
  • Low monthly cost
  • Fast response times

Cons

  • Cancellation fee (after 30 days)
  • Limited availability

Bottom Line

OneGuard is a trusted leader in the home warranty industry known for generous coverage. While availability is limited, if you qualify for coverage, OneGuard offers great plans and services.

OneGuard Home Warranties Reviews

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Page 2 Reviews 5 - 15
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 4, 2021

The technicians have been very good. Somebody fixed our dishwasher, somebody fixed our oven, and somebody is working on the hot water heater.

OneGuard Home Warranties response

Dear Martin of AZ, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 27, 2021

Submitting a claim online to OneGuard is much easier but it doesn't give me the option of making additional comments. Also, it gave me an option to take a picture but it didn't allow me to upload the image from the phone. I have OneGuard for my own home and two of my rental properties so it gives the option of contacting me or the person I put in there. It is convenient to have the two contact names and two contact phone numbers added there and the relationship to the primary account holder. I could say that the name that I put in is a tenant and their phone number or cell phone number. When OneGuard texts with an update, it goes to both. I had an issue with one of the contractors before but when I called recently, that contractor was changed. So, that worked out okay. Overall, the experience is decent.

OneGuard Home Warranties response

Dear Sam of Hutto, Thank you for taking the time to write a 4 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: May 26, 2021

My mom started with OneGuard then she told me that I should try them out, so I did. I've also liked home warranties. They give me peace of mind when things just come up. But it's been a little challenging with OneGuard. Back in January, my water heater was leaking and I needed a plumber. They gave me the phone number for a plumber but the plumber couldn't come out until four days later. I didn't have an option and in the end, they had to cancel the order. I had to pay $1,600 out of pocket to cover the plumber because the walls were leaking in my nursery room and my laundry room. So, there was no help from my home warranty on that one.

Then, I had a billing issue. I have two properties with OneGuard and one card was on one account then they had another card on another account. The billing was a hot mess, plus I didn't even know that when they started at first with the home warranty, it skipped a month. So, that made me look late every month. Aside from that, when I needed a refrigerator compressor, I had to get my tenant a refrigerator because they were saying that it wasn't covered since I still had a 10-year warranty on my refrigerator. I had to go back to Sears and prove to them that it wasn't a 10-year warranty. It was only a five-year. So, I had to send all the documentation and at the time, I had to rent a refrigerator for two months because it took two months to fix that issue. Then, they finally decided to pick up the service for that and had it fixed. Recently, I had a claim for the AC and I'm glad that this time around, they were able to fix it.

Their customer service has been okay, too. When I escalated the issue with the refrigerator, the rep set the expectation that there was nothing that OneGuard would do for it and I told her that I would figure that out once I got the issue escalated. But she helped me out and reimbursed me half of what I paid for the refrigerator rental. I spoke to another young lady when I had the billing issue again and she took care of my concern. She was really nice and she figured out what the problem was.

OneGuard Home Warranties response

Dear Diana of Maricopa, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranty. Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 25, 2021

OneGuard gives me peace of mind which is the main thing. Sometimes however, some of the providers are a little more challenging. I was appalled with the first vendor that they placed my claim with. They contacted me on a Thursday afternoon and said, "We can't get to you until next Thursday." I said, "Can you put me down for a cancellation?" They said, "No. But if you pay $100 additional, we can come see you on Monday. Or if you pay $50, we can see you on Saturday or Sunday." The vendor was wanting additional money for a vendor that I paid money for already under OneGuard. That was a little unsettling. I already pay for a service for the peace of mind then the vendor that OneGuard is going to send is going to charge me an additional $150. What's the point of having my warranty? I could find somebody for that same price or probably even cheaper to come out to my home.

I called OneGuard and told them the vendor claimed that they couldn't see me until the next Thursday. OneGuard called this other company, Horizon, and Horizon said, "Sure, we can come out to you on Friday." OneGuard had the vendor on the phone then I got an email from the vendor saying they were coming on Saturday. What Horizon told the OneGuard person on the phone was not what happened. So, as far as appointment setting, that can be a little better. Meeting commitments probably could use some improvement overall.

OneGuard Home Warranties response

Dear Ken of TX, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 24, 2021

Submitting a claim was very easy. We called them the other night about the plumbing deal. The next morning, we get the call from the plumbing company and they're out before noon and got things fixed. So far, we've been real happy with OneGuard.

OneGuard Home Warranties response

Dear Michael of Surprise, Thank you so much for the 4 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 23, 2021

The one thing that would be nice would be to be able to select a date that I want the repair guy to come out. There's no way on OneGuard's site to choose a date. So far, the contractors have been all good. They come out once to repair the issue and it's done.

OneGuard Home Warranties response

Dear Jose of Austin, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 22, 2021

I've had many items replaced through OneGuard with no issues. Everything with claim submission is done online. Within the next day, I have an email letting me know who will be contacting me for services. I've had other warranty companies and they haven't been as quick. The contractors are mediocre but they've all been very nice and courteous. They let me know when they're gonna be here and make sure that if there are any issues, that they contact me and reschedule.

OneGuard Home Warranties response

Dear Sherri of Phoenix, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last 7 years! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are happy to hear that this has been your experience. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 21, 2021

Submitting claims to OneGuard has been very easy. I've gotten very good contractors so far. This would be one of my top choices if you are buying a home warranty for your home.

OneGuard Home Warranties response

Dear John of Peoria, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 20, 2021

It's hard to get a hold of a person sometimes with OneGuard. I wasn't crazy about doing the online that sometimes didn't have the particular problem that I had. But for the most part, it's okay. The contractors have been pretty good. OneGuard has pretty good coverage. There are limits on certain things I'm not crazy about, but they're very quick in responding to my needs.

OneGuard Home Warranties response

Dear Peter of AZ, Thank you so much for the 4 star review and constructive feedback regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 8 years. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 30, 2021

I've had two claims with OneGuard and the first one didn’t go real well. The bearing on the dryer went out and it turns out the washer and dryer aren't covered. I was pretty upset about that. If I would have seen the washer/dryer wasn’t covered, I wouldn’t have bought the policy. A plainly worded statement of this is what's covered and this isn’t would be good. We used OneGuard again when my garage door spring broke. I submitted the claim and one of the gals called me and said that within four hours, somebody would be here. Within four hours, somebody showed up and fixed it. I was real happy.

OneGuard Home Warranties response

Dear Lee of Sun Lakes, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. It is our top priority to provide the most comprehensive coverage in the industry, and we sincerely appreciate your thoughtful feedback and ways to improve. We are also pleased to hear about your experience regarding the garage door opener request. Timely service is exactly what we strive for as your home warranty provider! On behalf of the entire team, thank you for choosing OneGuard. We truly value your business and look forward to serving you again. OneGuard Home Warranties

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OneGuard Home Warranties Company Information

Social media:
Company Name:
OneGuard Home Warranties
Year Founded:
1990
Address:
20410 N. 27th Ave - Suite 200
City:
Phoenix
State/Province:
AZ
Postal Code:
85027
Country:
United States
Website:
www.oneguardhomewarranty.com