OneGuard Home Warranties

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OneGuard Home Warranties
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OneGuard Home Warranties

 4.3/5 (137 ratings)
  • 5 stars
    86
  • 4 stars
    23
  • 3 stars
    12
  • 2 stars
    2
  • 1 stars
    14
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OneGuard Home Warranties

About OneGuard Home Warranties

OneGuard Home Warranties is the premier home warranty that's currently available in Arizona, Nevada and Texas only. Not only do we cover your home systems and appliances, but we also offer an array of home maintenance services. From carpet cleaning and window washing to sprinkler repairs, you can rest assured that OneGuard Home Warranties will be there to help remove more hassles. Look no further, and contact us today to get a quote.

Overall Satisfaction Rating

  • 5 stars
    86
  • 4 stars
    23
  • 3 stars
    12
  • 2 stars
    2
  • 1 stars
    14

Pros

  • Low service call fees
  • Advanced services
  • Low monthly cost
  • Fast response times

Cons

  • Cancellation fee (after 30 days)
  • Limited availability

Bottom Line

OneGuard is a trusted leader in the home warranty industry known for generous coverage. While availability is limited, if you qualify for coverage, OneGuard offers great plans and services.

OneGuard Home Warranties Reviews

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Page 2 Reviews 10 - 20
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 22, 2021

My water heater went out and our washer was leaking. For the water heater claim, I had S.W.A.T Plumbing and that claim went great. For my washer, TrueVine was the company and the techs said they had to order parts which would be in in 10 days. They called last Wednesday to say the parts were in. I missed their call so I was trying to call them back for two days. Their voicemail is full half the time. I stayed on hold last Friday and waited until somebody finally answered. Truevine finally called and said they would be out the coming Thursday. So, we're just now getting the washer repaired. We’ve been sitting here an extra week without our washing machine. Overall, OneGuard works well. It always takes two trips to get something fixed but that's normal these days.

OneGuard Home Warranties response

Dear Gary of McKinney, On behalf of the entire team, thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your loyal business of 7 years and look forward to serving you in the future. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2021

Submitting claims to OneGuard has been easy and their customer service reps have been good. I'm pleased with the service. It's convenient.

OneGuard Home Warranties response

Dear Nicole of San Antonio, Thank you so much for the 5 star review and testimony regarding your customer service experiences with OneGuard Home Warranties! Providing best-in-class service by friendly and helpful representatives is exactly what we strive to do, and we are happy to hear this has been your experience and grateful for the opportunity to exceed your expectations. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 20, 2021

I've used my OneGuard warranty three times. Once it was for my HVAC system and another time it was for a problem with big fuses blowing. I also used it for a leak in my main bathroom shower. That claim is still in progress. Whatever it is, the people on the OneGuard side have been great. They quickly provide me with good people to do the job. I'm very satisfied with them. I want to get the same service for my other house in Colorado.

OneGuard Home Warranties response

Dear Irving of Fountain Hills, On behalf of the entire team, thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! We take pride in providing quality workmanship and the peace of mind you deserve, and we appreciate your kind words and commendation. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 19, 2021

OneGuard makes the claims submission super easy. They follow through with all the claims I've submitted. I had one issue but it was one that OneGuard already knew was giving issues to other customers as well. They let me go out of network for that service. The quality of work performed so far by OneGuard has been perfect. They're very easy to work with and they don't give a whole lot of pushback when you need to use their services.

OneGuard Home Warranties response

Dear C. of TX, Thank you so much for the 5 star review and remarks regarding your wonderful customer service experiences with OneGuard Home Warranties! Our top priority is customer satisfaction, and your testimony regarding ease of service and quality workmanship is everything we strive for as your home warranty provider. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 18, 2021

OneGuard offered the most for the money. The techs they send are awesome. I had AC work done and the tech didn't fix the problem the first time. So OneGuard sent him out again at no cost to me. I'm totally satisfied with my experience.

OneGuard Home Warranties response

Dear James of San Antonio, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our service contactors! Ensuring prompt repairs are completed by knowledgeable and friendly professionals is what we strive for, and we are happy this has been your experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 17, 2021

I filed a claim for service, and OneGuard got on the phone with me immediately. Everything was fast all around and the contractor did good work.

OneGuard Home Warranties response

Dear E. of TX, Thank you so much for the 5 star review and such positive comments regarding your customer service experience with OneGuard Home Warranties and our contractor! Providing timely repairs completed by fast and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the service you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2021

It was easy to submit a claim. But, getting service took a week. Other than that, the service was good. The tech replaced a part in my sink's garbage disposal and now it works well. I'll keep my OneGuard warranty.

OneGuard Home Warranties response

Dear Karina of Humble, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and our service contactors! Ensuring quality repairs are completed by knowledgeable and friendly professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home service needs! We truly value your business and look forward to serving again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 9, 2021

I heard about OneGuard from a colleague at work. She was already having OneGuard for a year back then. She told me the service was good. There are no long wait times. I was also thinking about getting an appliance warranty back then and with her feedback, I went there then, with that one. I've had a couple of things done recently. The very recent one was my dishwasher was broken. Usually, it takes about a few minutes to talk to the person on the other side, let them know what the issue is and then they take care of sending out someone. Most of the third party companies also arrive on time, depends which company it is. But they come in the timeframe that they talk about. They do their job good. I'm happy that I've taken OneGuard.

OneGuard Home Warranties response

Dear Kapil of Chandler, Thank you so much for the 5 star review and wonderful feedback regarding your customer service experiences with OneGuard Home Warranties and our contractors! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate the commendation and opportunity to assist. On behalf of the entire team, thank you for choosing OneGuard! We sincerely appreciate your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 5, 2021

OneGuard was partly a Texas-based company and they employ people in Dallas, so I went with them. If you know exactly what service you want and you only have one thing to claim, the claims process is very easy to do on their website. In this case, I had two plumbing issues that I wanted to put in. So, I had to call them and I was on hold forever. That part was difficult because of the repetitive, continual, same halt music the whole time. But the second time I called in about something, they answered the phone right away.

The contractor that was sent out was great and they came quickly. They did have to return for a repair on the toilet that took some more parts that they didn't have with them on their truck. I also had to pay quite a bit myself because the warranty didn't cover the whole thing.

OneGuard Home Warranties response

Dear Carol of Dallas, On behalf of the entire team, thank you so much for the 4 star review and feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, from the initial call for service, to the completed repair, and it is always our most distinct pleasure to assist. We also appreciate your transparency as it aids in our constant pursuit to improve as a leading home warranty provider. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 4, 2021

I have a glass bowl sink with a glass countertop under it. I had one experience with a plumber early in the purchase of my home wherein he was afraid to do the work because he was afraid the bowl would break. They left without fixing it, but I let it pass. I could have called and gotten it taken care of, but I wasn't angry. I've used OneGuard several times since, and it's a wonderful service.

I bought my home four years ago, and the seller included the membership with the purchase of the home. I was impressed with the service, and I've updated it every year. It's worked very fluidly. I usually have someone out within three days at most. I have a work order in now. I called at 4:40 yesterday and was told I would get a call the next morning. I got a call last night. It's a plumbing leak, and they were on top of it.

OneGuard Home Warranties response

Dear Marsha of Sun City, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such thoughtful testimony regarding your amazing customer service experiences! Our number one priority is your satisfaction, from the first call for service to the completed repairs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 5 years and look forward to serving you in the future. OneGuard Home Warranties

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OneGuard Home Warranties Company Information

Social media:
Company Name:
OneGuard Home Warranties
Year Founded:
1990
Address:
20410 N. 27th Ave - Suite 200
City:
Phoenix
State/Province:
AZ
Postal Code:
85027
Country:
United States
Website:
www.oneguardhomewarranty.com