OneGuard Home Warranties Reviews
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About OneGuard Home Warranties
OneGuard Home Warranties is currently available in Arizona, Nevada and Texas. The company offers coverage for your home systems and appliances, as well as an array of home maintenance services. OneGuard merged with American Home Shield in 2023 — as of publishing, any new OneGuard warranties will be provided by American Home Shield.
Visit www.ahs.com/oneguard- Low service call fees
- Advanced services
- Low monthly cost
- Fast response times
- Cancellation fee (after 30 days)
- Limited availability
OneGuard Home Warranties Reviews
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Reviewed Sept. 13, 2022
For a while I thought OneGuard was a decent warranty company so we purchased it for all 4 of our properties. However, the second something big like an AC unit goes out they will find ways not to cover with all the fine print. Then someone else like a hot water heater goes out, you will still be stuck paying absurd amount of money for things "Not Covered". Best yet is when they send a company out that is not authorized to work on your type of appliance so they send another company out but charge you another service fee for the exact same issue. Needless to say with these terrible experiences I have cancelled all my accounts. As I said I thought they were different but guess making money and cutting corners was more important then customer satisfaction.
Dear Jacob of New Braunfels, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Your satisfaction is always our top priority, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed Sept. 1, 2022
OneGuard has been awesome. Everything moves quickly. I had to open up a ticket because my septic tank had backed up and they said it would be a day. I said that there are three people in this house. The rep put me on hold, called the plumber herself, got back on and said the plumber would be here in 30 minutes. They came in 20 minutes and they were up and down in 15, and it was over with. The quality of service was great. I’ve experienced quick and respectful service from OneGuard and I've referred them to family and friends.
Dear Ray of Phoenix, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Reviewed Aug. 20, 2022
The claims submission with OneGuard has been very favorable and smooth. We're really glad that we did it. We do our claims over the phone. We talk to the person who makes the appointment, and then we get a text message saying somebody's coming. When the techs are coming, they call before they show up. Overall, OneGuard saved us a lot of money, time and trouble.
Dear Jacquelyn of San Antonio, Thank you so much for the 5 stars and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is customer satisfaction and making it easy to request service, and we love hearing about your experience and the value you find in the wonderful services we offer. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 6 years, and we look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 12, 2022
OneGuard has been great, for the most part. A lot of the contractors have been great, too. One gentleman stayed here for a lot longer than he needed to when our refrigerator was down. There had been some incidences though where a Russian fellow didn't speak English. Then it took them a long time to get back to us. That was on a microwave issue and an appliance. We called and said, “We'd not like them to come back.” They said, “You actually have to keep them on because they've already started the claim with us. And we're in the middle of it.”
Dear Ben of Mesa, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely regret any frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued members. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed Aug. 11, 2022
Contractor response for A/C outage during 100+ degree temps is unacceptable. When I initially called to open a service request (Monday evening) the representative could not tell me how long before the contractor could schedule an appointment, so on day one of the outage I did not open a claim. I hung up and started calling A/C contractors on my own. I was able to locate a contractor that could come out same evening within a few hours. He was able to quickly diagnose the issue. (One Guard apparently doesn't have any contractors that can meet that service level.) I learned my condenser/compressor was blown and was not repairable. I was able to find out (same evening) I would be looking to replace this component.
The next morning (Tuesday) I contacted OneGuard to open a service request as this component is covered and I would prefer to use the warranty coverage I pay a considerable amount for each year. I explained that I had a diagnosis of the issue and would like to have one of their contractors scheduled to come out to confirm diagnosis and get going on relieving us from the 100 degree temperature with no A/C. A contractor was assigned and I was told they would be contacting me. After a few hours I hadn't heard from them so I contacted the contractor directly to see how soon I might be able to get scheduled. The contractor's office informed me someone could come out THURSDAY between 9am & 1pm - they seemed pretty matter of fact with no sense of urgency.
I asked if there was any way to escalate the appointment and mentioned I had already had another contractor out so I was pretty sure I would needing to have the condenser replaced. They didn't ask for any details which told me I could expect they would be coming out to only diagnose the issue, which likely means additional days of suffering through a hot house in 100+ degree days. Since I have a 90 year old living with me I couldn't see going with out A/C for an extended period. I inquired with a few other contractors on my own. Two were able to come out same day (Tuesday) and quote a replacement unit. On Wednesday I had a new unit installed from one of those contractors.
While I was able to find 3 contractors to come out during peak demand, One Guard was not able to provide a single one contractor that could even come out and to diagnose the issue. One Guard either needs to contract with more HVAC companies, contract with companies that can meet the demand during extreme summer heat in Texas or make an exception and offer customers the option to cashout in consideration of the extreme heat. Having a customer remain without A/C for days during extended 100+ degree days in unacceptable and really sad. This says a lot about this company. Needless to say I am not very happy and questioning if I will purchase another warranty. I had to incur the full expense to get my A/C up and running. The whole concept of having a warranty is to minimize costly repairs out of pocket, hmm...
Dear KP of Dallas, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued members as quickly as possible is our top priority, and we regret any frustration. Please know OneGuard will make reasonable efforts to initiate service within 48 hours after a service request is made, and we sincerely regret the missed opportunity to assess the breakdown firsthand. Thank you again for your consideration. OneGuard Home Warranties
Reviewed Aug. 5, 2022
Submitting claims to OneGuard is really easy and awesome. Their representatives give me information like the service people's contact and when they're going to contact me. If they don't contact me, then they let me know. They let me know if there are any issues and they resend things to me. They call me and ask me about it like if I've been contacted. If I haven't, then they help me. I've liked all the contractors thus far except for one, but that was because they called me at 6 o'clock in the morning and kept calling me repetitively. Overall, we really like OneGuard. I love their services. They have an array of coverages and I will continue to get the warranty.
Dear Juanita of Phoenix, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the amazing feedback and opportunity to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 31, 2022
I was a little disappointed last year when we weren't offered a fix but a replacement that was less than a third of what the unit actually costs. We're still on an open work order. I don't know whose fault it is, it’s “Bring one part.” The guy to me was fixing the wine refrigerator and he said, “It’s only 5 years old. It looks like it might be this or this.” I said, “How do you do this?” He said, “We’ll have to get this.” I said, “What if you get out here and two weeks later, it's gonna need the other one?” Which was exactly what happened.
Dear Velma of Yuma, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and providing best-in-class service to our valued members, and we sincerely apologize for the frustration. We have confirmed OneGuard authorized repairs for the additional refrigerator on your behalf and we are closely monitoring your service request to ensure resolution. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed July 30, 2022
I had a claim for my washer that had a water leak. Submitting the claim with OneGuard was easy. I just called the number and gave them my telephone number. They pulled up the account, verified my information and scheduled a company to give me a call. The company called me not the next day but the day afterward, scheduled the visit for the weekend and worked around my schedule. I was happy with the repair work. The tech was very friendly, came in and explained everything. It turned out to not be the washer. It was the drain that was clogged up. That was not part of the coverage. But he gave me some tips on how to do it and take care of it and I managed to do it shortly after. So far, so good. Because of my experience I went ahead and added my other property to the account as well.
Dear Moises of Houston, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Reviewed July 29, 2022
We had a sewer backup and had to have the whole sewer system redone. We've had twice out for the air conditioning, out for the garage door, and out for changing all the locks. When it's an emergency, OneGuard is not very efficient. There's no service 24 hours a day like it states, unless you act like you never turned a claim in. Then you can get to talk to somebody. Otherwise, it just goes into a system where you have to wait until the next day when they show up for work. Some of their people are fine. Some people aren't. The plumbers haven't been very efficient but the air conditioning people were and took care of business.
Dear Kathleen of Phoenix, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our utmost priority is to provide best-in-class service and peace of mind to our valued members, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed July 28, 2022
So far, OneGuard has been really good and very responsive. I've had lots of home warranties over the years and they have never argued about anything if something breaks. They've sent an air conditioning guy out here seven times since I moved in this house a year ago. The air conditioning guy is coming again tomorrow 'cause the fan constantly runs and never stops. My chain in my garage door broke and they fixed it this week. I called them on Monday and the techs were out on Tuesday. It works great now. Goes up and down just like it's supposed to. They're the best home warranty company I have ever used.
Dear Wanda of Mesa, Thank you so much for the 5 star review and providing such kind remarks regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed July 23, 2022
Submitting a claim was excellent. I do it through the app and then I make call to confirm everything after they send me a response. On the quality of contractors, the first one for diagnostic was good. I've already recommended OneGuard to a family’s friend and another friend of mine.
Dear Al of San Antonio, Thank you so much for the 5 star review regarding your customer service experiences using the OneGuard app for your service requests! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Reviewed July 21, 2022
I've been a loyal customer with OneGuard for over 7 years and have referred many of my friends and family to OneGuard over my time with them. As of today, I will never refer OneGuard to anyone else. One of my properties had an AC issue surface about a week ago, so I contacted OneGuard and they sent one of their so called "Contractors".
Fast forward a week later. After attempting to contact OneGuard and the Contractor on a daily basis for an “approval” they told me that the repair was not considered normal wear and tear and that I would be fully responsible for the cost of the AC repair. Keep in mind that the current temperature in Texas has been well over 105 degrees during this waiting period while a full family is living in these conditions. It took OneGuard an entire week for them to let me know that they were not going to cover any of the repair costs. Completely unacceptable!!! It should have never taken more than a day for them to have provided me this information. They strung me along by informing me to give them 24 to 48hrs for the approval each time I called.
I have since sent a new AC company and they discovered that the capacitor had to be replaced. The new AC company replaced the capacitor that same day and the AC is now working again. I then gave OneGuard one more chance by providing them this information and they stated that there was nothing that they could do about my situation. The cost of repair was $300 and they would rather lose a customer than attempt to help make things right. DO NOT USE ONEGUARD, Buyer Beware!! If they had a 0 rating I would have given it to them. This company is a total scam and they will look for ways to not cover your repairs. They graciously took my money for 7 years and when I finally needed them. They were non existent. I have since cancelled the service and will instead save the money I would have paid them to pay for my own repairs. No wonder they have so many negative reviews from customers when a repair has been needed.
Dear Juan of Euless, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties
Reviewed July 7, 2022
With OneGuard, I can call someone and they can come out and either fix it or tell me about how to fix it. I don't have to worry about waiting forever to get somebody out here. I've always had good experience with them, and the techs are great, very professional and mannerly.
Dear Dora of CO, Thank you for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 5 years. Providing timely repairs completed by knowledgeable and friendly service professionals is our top priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Reviewed June 25, 2022
I've had OneGuard for many years in different properties, and submitting a claim is always a good experience. It's very easy, and whenever I called for service, they’ve taken care of it right away. Vendors have been good as well.
Dear David of AZ, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our service professionals! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to hear about your experience. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 24, 2022
Do not go with OneGuard. The first issue I had with them was in October with my hot water heater. It took three months to get an answer for them to decline the claim. The second time was with my kitchen refrigerator. It took two and a half weeks to get a part that other appliance people have in stock. On the other hand, the third attempt went well. That was the same part on the same refrigerator that was fixed in October, but the contractor replaced the part right then and there and was out the door. It was great.
This is my fourth attempt with OneGuard. My washing machine is not working, and I had a very incompetent and unprofessional repair person come to my house on Thursday. I called OneGuard three times trying to get answers myself, but I still can't get answer. We’re still waiting on the response from the contractor, and he hasn't even submitted the diagnosis.
Dear Andrea of Phoenix, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. We have confirmed parts have been received and the service contractor has arranged a follow-up appointment to complete your repairs. We will also continue to monitor the situation on your behalf to ensure completion. Thank you again for your consideration and allowing OneGuard the opportunity to assist you. OneGuard Home Warranties
Reviewed June 23, 2022
With OneGuard, I'm able to be at ease when something happens. I can call in, get a technician over, and the service has been good, so far. When I had issues with my air conditioning, I did a claim and the first contractor they called never showed up. The person helping me over the phone with OneGuard was helpful. They were able to get somebody out and they handled everything quickly. So, I'm pleased with it. The technician was very good too. He came in, took care of what he had to do, and gave me some pointers. He was real nice and informative. Great customer service.
Dear Tyrone of Tyler, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 10 years! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Reviewed June 22, 2022
The process was smooth. It took eight days to bring a new unit but it was all good. With OneGuard, I don’t need to worry about my appliances.
Dear Vijayababu of Phoenix, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed June 10, 2022
I used to have one more company who shipped their customer support to the Philippines and it was a challenge. But with OneGuard, their customer service is great. The last time I called, I asked for someone for a ceiling fan. He came and left in two minutes saying there was nothing he could do about it. I felt like $65 was wasted on it. But I’ve had a few good ones.
Dear Sudhakar of Phoenix, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have confirmed that OneGuard has analyzed the diagnosis and explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed June 7, 2022
I like OneGuard. I call them, they send me a contractor and things get fixed. However, I've been with them for four years, and I noticed that my monthly bill went up. It was in the 50s. Now, it's 89.
Dear Jorge of San Antonio, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business of 7 years and look forward to serving you again. OneGuard Home Warranties
Reviewed June 3, 2022
I am warning you all about this home warranty. I am not against home warranty at all but if you must do not use One guard. I have quite a long experience and most of the time when something is bad, there is some good in it but let me say this company will give you stress and maybe depression. Today 6/2/2022, as I write this review, I am remaining only 5 days to the contract ending and this is a great feeling. I paid my dues on time, all my service calls were paid on time but today after my a/c broke the 4th time (after one guard sent multiple contractors to fix my a/c but apparently failed at it), I cannot fight with them anymore.
Back in April, when I turned on my a/c, I noticed it was not cooling even after the service maintenance done few weeks prior. I called one guard to send a contractor to check my unit and alas! It was the compressor and the refrigerant. So I asked the contractor to send me the report as well as send it to one guard because once your compressor fails (engine of the a/c), you might as well get a new unit. But that did not happen. Instead they said they would change the compressor and add freon which I had to pay out of pocket ($960). Over the next few days the weather had gotten better and we did not need a/c that much. It was working until yesterday 6/1 when it stopped and I called one guard to send me someone asap to check it out.
I have spoken to 4 reps. All of them telling me there is someone who will come today. But when I call the contractor, they tell me they don't have availability. The last representative I talked to from one guard told me they don't have anything until Tuesday. Now you see this is not the 1st time they have done this to me because as I have mentioned my history with a/c and one guard is long.
I will warn you one guard will not take care of your needs, whether you pay on time, whether you're desperate for a fix whatever it is DO NOT GO WITH THIS COMPANY. They will push you to your ends. I am not sure if other home warranties are like this but this one will chew your head out. I have been with one guard for 2 years because I thought I needed home warranty and yes I will look for something else because of other issues like plumbing and electricity but I wanted to leave this review so that I can help someone considering this bogus company.
They will not send approved contractors to your place such as K&K mechanical a/c (this company does not even have a website). They will leave you to fend for yourself so unless you want to pay the $70 a month and then look for your own contractor to come check out your issue which is different from the warranty, then I suggest just don't go with one guard.
Dear Comfort of Flower Mound, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for allowing OneGuard the opportunity to have served you. OneGuard Home Warranties
Reviewed May 27, 2022
I have had OneGuard since we moved here in ’13, and I've never had a problem ever. Their contractors are good, except one. They didn't do their job. I lost the hot water heater and it was a big to do when they came. Then they gave me the wrong water heater so they had to take that back then brought me another one. It took them a week to hook it up. OneGuard got all over them and I told OneGuard I didn't want the guy who was here to ever come back. They sent someone else to hook it up. OneGuard is a good program. They also take care of my pool if I have an issue so it works out well.
Dear Roseann of Buckeye, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we appreciate the constructive feedback and opportunity to assist you with all your home warranty and home services needs. On behalf the entire OneGuard team, thank you again! We truly value your loyal business of 10 years and look forward to serving you in the future. Oneguard Home Warranties
Reviewed May 26, 2022
A contractor did the yearly checkups and there were a couple of issues that they found that were taken care of. OneGuard seems to be very flexible and their customer service is great. I've dealt with them in the past where I didn't hear from the vendor that they were going to send out. I asked them, “Could you possibly go with the other vendor that you used the last time?” They said, "No problem." They usually tell me who they send the claim to, and I go and look up to see what their score is. If they've got a super low score, I will call OneGuard and say, “They're not coming here.” If others are looking at going with a home warranty service, OneGuard would be probably one of the ones to look at.
Dear Kirk of Laveen, Thank you so much for the 5 star review regarding your great customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 7 years and look forward to serving you again. OneGuard Home Warranties
Reviewed May 16, 2022
I have experienced the worst customer service and worst experience ever with contractors. The home warranty company uses 1 star contractors who take forever to contact you. When they do show up they don’t show up in a service van. They show up in personal cars. Half the time the contractors make excuses as to why the problem is not covered with the warranty company.
Newest problem -AC has been out for 72 hours with 96 degree temps. No call from service tech. OneGuard solution…"Let us find you another one"... Well I found one on my own…Will you reimburse the expenses after my unit is fixed… "Well ma’am no. That’s not how it works. We want you to suffer until we can find you someone." Then I state, "Maybe I need to cancel my policy." Get sent to retention. Scott ** doesn’t even try to make a customer happy. He just cancels the contract without confirming that is in fact what you want. Had to call back and state that I did not give my authorization for a cancellation.
Dear Laura of Coppell, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we have also left a voice message with our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed May 14, 2022
We renewed OneGuard after this first year and we appreciate the coverage. One thing that I have found deficient is the actual contact with a human. There have been times when I have tried to make contact with someone and it will take me literally an hour or more to get someone on the other end of the line after multiple tries or being on hold for long minutes. Sometimes, I've been waiting 40 minutes. And the other thing is there was an increase in the base. I understand that we're in inflationary times but that was not clearly disclosed to us. All of a sudden, it jumped 69 to 75 and that was it. There was no additional explanation. So, there should be a lot more customer communication and personal availability of actual people to talk to because it's wonderful that they have a great website, but sometimes I need to talk to someone and that has not been so available to me.
For the most part, except for a plumbing guy I got last year early on, everybody else has been very good, professional and knowledgeable. They have all been prompt. I recommend OneGuard to anybody that owns a home in this area, especially people who are new to the area and do not have a network of contacts. OneGuard is a very good resource to have for peace of mind and for enjoyment of life in the area.
Dear Aida of AZ, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our utmost priority is customer satisfaction and servicing our valued members as quickly as possible and we sincerely appreciate the constructive feedback and your patience and understanding during times of high call volume. Thank you again for the opportunity! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Reviewed May 5, 2022
I've place two requests so far, and it took a week every time. One request was to fix my sprinkler and that was handled well. In a week's time, I heard back from the technician and got it fixed. My last claim was for my dishwasher appliance that's not working great, and it's taking longer to resolve. The tech said it has to be either repaired or replaced. I was expecting to get it replaced, but I was told it was only going to be repaired and I'm still waiting on the technician to do the service. It's been more than two weeks and I still didn't hear back from OneGuard or the technician. It's like I have to chase them down.
Last Friday, I reached out to OneGuard to see what happened. I've reached out twice. The first time, I was told there was a delay in getting the parts for replacement then the second time, I waited for 20 minutes on the line and nobody answered. Overall, OneGuard has been pretty good, but I've had a mixed experience with my two claims. I was able to schedule appointments online and I like that experience. On the other hand, I would like to have some proactive response for these issues that I put in. I have to follow up.
Dear Karthikeyan of Phoenix, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties and also being so receptive to our call. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely apologize for any frustration. Per our conversation, we have confirmed repairs have been scheduled and we sincerely hope we have effectively addressed your concerns, and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed May 1, 2022
OneGuard has been my only home warranty system and they've been excellent. I have purchased two homes and I've been a repeat customer. The claims process is easy and smooth. Some of the vendors they have here in Houston as not as good as the ones they use in Dallas but overall, they've been great. Also, the cost is manageable.
Dear Alana of Houston, Thank you so much for the 4 star review and sharing such positive testimony regarding your excellent customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to hear about your experience. Thank you again! We truly value your business and we look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 29, 2022
OneGuard is great. I like them. During the claims process, you just go online and put in a request, and they do the rest. The techs that they've sent are very good. We got a new house that is an older one and the home warranty took care of problems that popped up that we didn't find before. It saved us a lot of money.
Dear Jim of Phoenix, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you! Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 26, 2022
First of all, the plan is far more than 59.00 per month. I called for help with an irrigation system issue. They charged the 69.00 fee and rather than dispatching the company they have always sent before, sent me an email to tell me that I am on my own. They agreed to refund the fee they charged before telling me that they could not help me with this. I found my own contractor and 200.00 out of pocket later, no more leak. Then I needed HVAC help. Furnace will not come on. I had a great deal of difficulty getting the representative to understand furnace = HVAC is NOT the hot water heater. Paid the 69.00 fee again.
The following week, I finally got a call from the vendor. The following week. All this time with no heat. What if I had an elderly person in the house? Tech will be here between noon and four. It is now four fifteen. No tech. No call. I called OneGuard to find out what is going on and was put on hold for exactly 21 minutes before finally the survey came on. You can imagine how that survey went. I called again only to have this representative transfer me to my own number. I left myself a message. Just try to reach a supervisor. Will never happen. It should tell you all you need to know about a company when they make it impossible to reach a manager. This is the service FAILURE you will get from OneGuard. After being with them for years and paying them thousands of dollars. Trusted leader? **.
Dear Mr. John, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also taking the time to speak with us. Our utmost priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed the heating system repair has been completed, and we await your invoice for the outside repair so that we may review it on your behalf. Thank you again for your consideration. OneGuard Home Warranties
Reviewed April 26, 2022
Oneguard sent someone out here in the last couple of weeks, and we had good experiences with their repair process. The repair people called immediately to make it out quick, but I had to push it off, so the delay was on my end. When they came, they diagnosed the issue, had the parts needed, and got it repaired. Overall, everything's good and I've been completely satisfied with Oneguard's service.
Dear Jacob of Keller, Thank you so much for the 5 stars and providing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties! Offering prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how satisfied you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 24, 2022
OneGuard is the perfect solution for your home warranty. Ralph ** is knowledgeable, answered all of my questions, responded promptly, and is the reason I've chosen to renew my policy another year. Thank you, Ralph, for continuing to go above and beyond to exceed customer's expectations.
Dear A of Fort Worth, On behalf of the entire team, thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Ralph! Your satisfaction is our number one priority, and it makes us extremely happy to hear about your experience. We agree! Ralph goes above and beyond and loved having the opportunity to personally assist you. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 23, 2022
The first claim we had was for a problem with our swimming pool. But whoever OneGuard sent around really screwed up the test. He didn't do it properly and he got a fake reading. We complained about that, so OneGuard sent around somebody else who said, "Yes, he did the test incorrectly." Then they fixed whatever the problem was. So the first contractor was totally useless but the second one was very good. So far, OneGuard has been adequate. But we paid extra for swimming pool coverage but once or twice when we've called for something, they've told us it was not covered. All insurance companies are very good at taking money but not very good at paying it out.
Dear Peter of Fountain Hills, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our number one priority, and we sincerely regret the frustration. OneGuard has analyzed the contractors diagnoses and explained coverage with you, and we are available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed April 22, 2022
I had a water heater claim a few years back and the process was fine. The techs came out, determined that it had to be replaced then showed up the next day and replaced it. The contractors are all local. One time, our air conditioner went, and it was the condenser, which was 300 bucks. The guy who was here said it's very close. If it can't be repaired then it would be replaced. We've been with OneGuard so long and this year, just before I was gonna renew, they called me and said, "Well, we can renew it for the same coverage you have and everything for almost $100 less if I renewed it that day." I was gonna do it the next day, but I did that day and it worked out real well.
Dear Walter of Phoenix, On behalf of the entire team, thank you so much for the 5 stars and positive feedback regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 21, 2022
I had a refrigerator problem and OneGuard sent out a vendor. The tech supposedly fixed the part but right away, we had to call it in because it wasn't working. We asked for another vendor who we've had come out once before and the tech was excellent. They came out and we got the refrigerator taken care of. We've been satisfied with OneGuard. One of the things I feel is fair is their service charge of $69. The only thing is sometimes things are not going to be covered and it doesn't make sense to us. But like everything else, they have certain stipulations on things that they're going to fix and that they're not going to fix.
Dear Carol of Fort Worth, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 20, 2022
The claims process is going great. I just had my AC inspected for the summer, and I've had my furnace tuned up. I've had several things done, and I've had great technicians. Having a warranty helps me from having to wonder who to call for what. I can just pick up my phone and call them as opposed to having to search or ask for referrals. That’s the convenience of it. However, I would like to see OneGuard improve on some preventive measures as opposed to waiting for something to happen before they can send someone out. Also, because I pay every month and don't use it every month, I shouldn't even pay no service fee just like any of them that I'm paying every month.
Dear Patricia of Goodyear, Thank you so much for the 4 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction and to make the process easy and hassle free while offering comprehensive coverage, quality repairs, and competitive pricing, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business of 7 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 19, 2022
I called One Guard to have my $300 Moen Kitchen faucet looked at, it was leaking. This model had been repaired by One Guard 5 years earlier, This time The people they sent out, said they would not repair it, cause one guard wants just to replace them. Yeah they forced me to take a $80 cheaply made Home Depot Faucet, that not even same finish I had, or same style. 50% of the reviews at home depot said these fail within a year, so how is that cheaper for one guard if they are sending plumbers out once a year to replace cheap faucets when higher quality like my Moen lasts 5-10 years with simple $40 repair parts put in.
Just another way the warranty company is sticking us with cheap inferior products, very disappointed, the plumber would not even listen, said either take this one or we are leaving and you talk to one guard, gee would have been nice if I had been made aware of this BEFORE I was charged a NON refundable service call, yeah, one guard and the service people know they have you by the Nuts, when if you tell them I want another opinion, or why am I not getting a reasonable replacement like the one I had.
One guard has went downhill the past couple of years, so I would not recommend this warranty company even though I have had them for 15 plus years, tells you they don't give a crap about their tried and true long term customers. I have used them before and they always before checked to see what you had and got you something in the same line of what you had, NOPE service person says this is how one guard is doing small items like this, "We bring whatever we decide (cheapest) and you're forced to take it," real nice customer service one guard.
Dear Dan of Phoenix, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is always our top priority, and we truly regret the frustration. Please know we have left you a voice message seeking to address your concerns, and we are available 24/7, 365 days a year to offer our personal assistance in the moment. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Reviewed April 16, 2022
A few months ago, I called OneGuard and I let them know that my washing machine wasn't working. They sent a repairman over to try to fix it. They came pretty quick and they were really nice and very professional people. They ordered parts but they just couldn't fix it. The repairman reported it to OneGuard and then OneGuard replaced my washing machine with a new one. Also, I've called OneGuard for other little issues that have come along and they always send someone right away and fix the issue. Overall, I've had a very good experience with them.
Dear Marnie of Surprise, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority, and we love hearing about your experience and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 5 years and look forward to serving you again. OneGuard Home Warranties
Reviewed April 11, 2022
I had to call to get the cold water valve on my washer replaced, and the techs that came and replaced it were fine.
Dear Mignon of TX, On behalf of the entire team, thank you so much for the 4 stars regarding your customer service experiences with OneGuard Home Warranties and your service contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 6, 2022
Never used a warranty company before, but after working with Ralph and asking a lot of questions, he was patient and gave me answers to everything. Even worked with me to follow up when asked and didn't pressure me to make a sale (what any good sales rep would do). I've been in the sales industry for over 10 years, and I know how important that aspect is. Highly recommend.
Dear Michael of Pflugerville, Thank you so much for the 5 stars and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties and Ralph! Providing a level of service that exceeds your expectations is our utmost priority, and it is always our pleasure to assist with all your home warranty and home services needs. Ralph also appreciates the positive feedback and enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for choosing Oneguard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 5, 2022
The techs have all been very good. But they don't always have the parts. So they usually have to make two trips to get my issue fixed. It's a relief knowing I can make one phone call and we get somebody sent to the house who will know what they're doing and get my problem fixed.
Dear Theodore of Mesa, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and your service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to provide you with the peace of mind you deserve. Thank you again for the opportunity! We truly value your loyal business of 5 years and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 2, 2022
I had to call OneGuard and they worked with the appliance repair folks to repair our washer. The technicians responded relatively quickly to set something up. They just didn't have the availability so it took a little less than a week to get somebody out to my place. By having the warranty, it gives me a little bit of a buffer. That way if something happens, I'm not up a creek without a paddle.
Dear Christoph of AZ, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
OneGuard Home Warranties Company Information
- Company Name:
- OneGuard Home Warranties
- Year Founded:
- 1990
- Address:
- 20410 N. 27th Ave - Suite 200
- City:
- Phoenix
- State/Province:
- AZ
- Postal Code:
- 85027
- Country:
- United States
- Website:
- www.ahs.com