OneGuard Home Warranties is the premier home warranty that's currently available in Arizona, Nevada and Texas only. Not only do we cover your home systems and appliances, but we also offer an array of home maintenance services. From carpet cleaning and window washing to sprinkler repairs, you can rest assured that OneGuard Home Warranties will be there to help remove more hassles. Look no further, and contact us today to get a quote.
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I’m a first time homeowner, busy military officer, and a single mother so it was important to me to find a home warranty provider that I could trust. I read reviews and chose One Guard. In mid-April, my hot water heater began leaking so I secured the water and called One Guard. They had a company out the next day. Now 3.5 months later, I am on hold for over an hour for the twentieth time trying to get it resolved why I have not had anything fixed yet. I’m promised every time that a manager will call me but they never do.
This last time, customer service got off the phone so they could handle other calls and claimed management was “busy”. I’ve paid this company over $700 for their services and it is complete fraudulent. All they do is keep you on hold for 40 minutes, have a customer rep tell you they are working on it and that they will contact you but they never do. This company is just a scam and hopes that you will just give up if you have a legitimate claim. Take my advice and do not believe any of the reviews. I could have saved so much time and money by not having a warranty with them and using that $700 to fix the water heater myself!
Dear Stacie of League City, Thank you so much for bringing your situation to our attention, and please accept our sincerest apologies for the frustration you experienced regarding the delays in service and communication on our end. Please know appreciate your receptiveness to efforts of assistance and have left you a voice message today, seeking to positively resolve this matter on your behalf. Thank you again for your patience and consideration, and we look forward to speaking with you. OneGuard Home Warranties
I've been having OneGuard for a long time and I've had several claims with them. Recently, I did my first claim on the stove and the contractor came out July the 13th. They said it had burnt out. It was wear and tear. They came Monday, took the whole thing and I hadn't had an oven in about 3 weeks. The guy took the whole motherboard and said that he gotta wait for another part to come in. All the people that came out didn't have the part. OneGuard is alright. They just take too long.
Dear Debra of Fort Worth, Thank you for taking the time to post a review and providing feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and we sincerely regret the inconvenience regarding the timeframe to complete the oven repair, due to waiting on the arrival of parts. Please know we have also confirmed the repair has been completed. Thank you again for your consideration and patience. OneGuard Home Warranties
We just contracted with OneGuard and were assisted by Mr. Alexander **. He was friendly, responsive, knowledgeable, and professional. We hope he is representative of the type service we will receive in the future. Looking forward to doing business with a company that provides timely and professional service.
Donald of New Braunfels, Wow! Thank you so much for the 5 star review and remarks regarding your great customer service experience with OneGuard Home Warranties and Alex! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled to hear about your experience. Please know we have also shared your review with Alex and he was humbled by your commendation and appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
You might as well not have a warranty. My daughter has been without air conditioning for almost a month in Texas 100+ degrees. Horrible response. Did not return phone calls. They play the name game between themselves and their subcontractor. Do yourself a favor and find a different warranty company.
Dear Kay of Georgetown, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. It is our constant endeavor to provide accurate and timely repairs with knowledgeable and friendly professionals, and we sincerely regret that you feel you have received anything less than exceptional service. Please be assured we have taken a look into your situation and have confirmed that the service contractor has scheduled an appointment to reassess the system today. Additionally, know that we are actively monitoring your service request, and will continue to follow-up on your behalf to ensure a positive resolution is reached. Thank you again for your patience and consideration, and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
I've canceled my membership with them and gone to another company. Choice was one half the price of OneGuard. But for the most part, they were okay. They were sending out independent contractors and for the most part, it went well. That was why we stayed with them. But when it gets up to $800 or $900 a year and you can get the same thing for 450, it's a no brainer.
Dear David of Houston, Thank you for the 4 star review and testimony regarding your customer service experiences with OneGuard Home Warranties! Please know we pride ourselves on providing the most comprehensive service in the industry for all your home warranty and home services needs, and we are sorry to learn you have switched to Choice. On behalf of the entire OneGuard team, thank you again. We appreciate your past business and hope to have the opportunity to serve you again. OneGuard Home Warranties
Things are a little slower than normal given the whole pandemic. A plumbing company ended up coming out here six times and still never fixed it and there were long intervals in between their visits. That was frustrating. I always had to call either OneGuard or this plumbing company to find out what the status of things was. So more communication and follow-up would have helped out considerably. Other than that, most of our experience has been good. I use their app to submit a claim and it is pretty easy to do.
Dear Jason of Phoenix, On behalf of the entire team, thank you so much for the 4 star rating and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our app! Your satisfaction is always our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for your patience as we worked to complete the water heater repairs, as well as waiting on hold during these extraordinary times. Thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Sometimes, with certain things that OneGuard have replaced, you would think you would get your garage door warranty. But if it's a big item, they don't cover that. It was something on the garage door that was never covered. But maybe they realized that they can't cover everything. Other than that, I usually call OneGuard to submit claims and they're responsive. The contractors respond very quickly and are very helpful. We're happy.
Dear Carol of Helotes, Thank you so much for the 5 star review and testimony regarding your service experiences with OneGuard Home Warranties over the last 5 years! We constantly strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are happy to know that you have found satisfaction in the services we offer. On behalf of the entire team, thank you for choosing OneGuard for all your home warranty and home service needs! We truly appreciate the opportunity and look forward to serving you again. OneGuard Home Warranties
I was looking for a home warranty place and looked into three companies. OneGuard had extra services that I was interested in. Submitting a claim was very simple. They give you a time window and they contractors are usually pretty good. The company that came called before they came, which was great. I like that you pay the claim when you make it. So there's no money is transferring when the person comes. The only thing I didn't like was that the people that come and do any repairs don't have you sign a paper on what exactly they did. They just say they are done.
Dear Esmeralda of San Antonio, Thank you for taking the time to provide OneGuard Home Warranties with a review and providing such thoughtful testimony regarding your positive customer service experiences. Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we appreciate your feedback regarding the service contractor that did not provide documentation for the completed repairs, and we are available 24/7, 365 days a year to offer assistance and provide documentation. We have also sent a private message through the Consumer Affairs site, advising of the outcome. In addition, the information is available for viewing on your customer portal through www.oneguardhw.com. On behalf of the entire OneGuard team, thank you again. We truly value your business and look forward to serving you again. OneGuard Home Warranties
My AC unit was running constantly and then eventually went out. The first company Oneguard sent was horrible... never showing up for appointments, lying about the unit, etc... I contacted Oneguard and spoke with Leigh G. She listened to what all was going on and was able to get us another company. The second company that came out was amazing.
Dear Amy of Cypress, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties, Leigh, and our service contractor! Customer satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important for Leigh to resolve and she appreciated the recognition and opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 6 years, and look forward to serving you again. OneGuard Home Warranties
Beware!!!! The company customer call center has an average wait time of 45min to an hour. Secondly I opened a work order to get a cooktop vent fixed as every time I turn on the vent it sparks. The company refused to service since the appliance company considered not a normal wear and tear because they found Greece underneath the cooktop switchboard or knob and OneGuard decided not honor this work order. I am not sure why I wasted my money on this company for last 4 years and when the time came to get a major issue resolved I got denied. I have decided never to use any warranty company since they all seems to be easily get away when it comes to get a major repair done. They are completely fraud!!!!
Dear Muhammad of Frisco, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our top priority and to service you as quickly as possible, and we sincerely regret the outcome of your service request for the cooktop. Please note the OneGuard service contract covers breakdowns that result from normal wear-and-tear. In this situation, the service contractor advised OneGuard that liquid was spilled on the unit, penetrating the electrical switches and causing the electrical breaker to trip when attempting to use the cooktop. Please know we appreciate your consideration and understanding with respect to coverage, and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
OneGuard Home Warranties Company Information
- Social media:
- Company Name:
- OneGuard Home Warranties
- Year Founded:
- 20410 N. 27th Ave - Suite 200
- Postal Code:
- United States
- (888) 896-0014