Safe Streets USA is now the largest ADT Authorized Company in the United States. Our home monitoring is available through the ADT Pulse app. We have multiple call centers throughout the US to ensure our customers are taken care of. Safe Streets USA will provide your family with ADT monitored protection in case of smoke, intrusion, burglary and so much more. Call today to speak with one of our security professionals!
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On July 21, 2018 my 9 am appointment with ADT started off well because the technician showed up on time. Turns out this was the best and only part of my appointment that turned out well. After a few minutes of chatting, the technician indicated that he needed to plug in his system to see if his equipment would work with my current security system. I said that it was ok to make the test, but do not disconnect my system until we had an agreement on the installation and cost. FYI, when I made my appointment, the person on the phone indicated that they were sure that my old system was compatible with theirs.
The technician completely disregarded my wishes and started his installation process. Then they came in and said that none of my existing system would work with ADT equipment. He indicated that I needed an entirely new system and that was not problem since they had already powered up their panel. They started off by saying that the new system would cost around $5000.00, after their discounts which was rated to $1850. I told them no-way. After about an hour of negotiation and me constantly saying no, then ended up offering me a system that was less than what I already had for around $500.
I said no again. Then he call his manager who indicated that I was actually getting a good deal because even a system by ADT was better than their competitor. Again I said no and he tried to haggle for another 30 minutes. At this point they agreed to refund my money and take their system out. So as I waited for them to finish restoring my old system, they snuck out of the house and left my old system disconnected in pieces on the floor. Along the way they vandalized my old control panel so it would not work again. This was just the beginning of my problems. So I called ADT customer service and they said there was nothing they could do to get the technician back to reinstall my old system. Then to make matters worst they gave me a fax number to send pictures and to file a claim for the damages.
Next I spent 3 hours on the phone with the customer service department of my old system. Eventually I got to customer loyalty and they schedule a technician out to repair my system the next day. I have yet to collect any payment for the damages from ADT. This is my second bad experience with ADT. Based on this I have come to learn that their so called free system is never free. I will never let another ADT person in my house. Please beware of this company, they do not stand behind their work or their offer.
Poor installation. Even worse customer service. The customer service representative (not their fault for terrible company policies) offered 0 help in my dissatisfaction in my services and installation. The first agent offered to help me get out of my contract with ADT at no charge to me due to the poor installation. I guess a manager told they were wrong and cannot do that so they hung up on me. The next person I spoke to would not lift a finger to help. Avoid them at all costs. ADT and Safe Streets USA cannot be trusted.
I was having a major problem with Safe Streets USA. I got the doorbell from them and they put in two smoke alarms and some door and window sensors. When the installer was done, he said that everything was fine and that the existing keypads from the old system that I had would work. However, my fire alarm keeps going off and I don’t know why, and we can’t call as Safe Streets didn’t give me a tech number. And I don’t even have it armed but it’s setting it off. It just did it two minutes ago and it did that at four this morning. It woke everybody up and I went through every room and the attics checking and there was no smoke.
When their local guy came by and checked it out, he decided that the alarm was defective, so he replaced it. He also said that the keypads were dead and my window sensors don’t work, too. He also said that just the smoke detector upstairs and the one downstairs worked. I got 4,300 square feet of space. He offered 200 and some odd dollars and he said that he can give me two more detectors as mine were dead. This really flipped me out. My understanding was those worked and that the windows sensors were good. I paid for the extra door sensors and the doorbell plus it’s costing me 58 bucks a month for three years. I was very much not a happy camper and he knew it. They’re a security company for me and I find out that all my detectors were not working and it’s going to cost me up to one thousand to replace them.
I told the tech that I’ll just go out and buy smoke and heat detectors and install them myself. The tech said that it won’t be good because the detectors won’t call the fire department. I said that if I have one on the backside of the upstairs, then the whole house will become engulfed through the attic before they even hit Safe Streets’ smoke alarm. Somebody should have told me something because I asked them specifically. Otherwise, I would have all of them taken out. I would have discussed it. The sensors on them are good, so that should be okay. Although I don’t know a lot about alarms, I knew the questions I asked and what was answered and what we agreed to.
My big thing is fire. It is something that can kill things and I have a couple of animals. I’m really cautious on that. This house was built in ’82 and I’m in the process of having it re-wired and all the electricals redone. I live in a really nice neighborhood and the Safe Streets guys think I can afford to spend $3,000 on everything I need, which is not completely the case. I could have gone back to another company but somebody called me and said that ADT is a good company, so I went with them instead.
I had the guy who came out and fixed this mess tear every smoke detector out. I didn’t care if there were holes in the walls. I just wanted them out because if they don’t work, I don’t want them. Safe Streets was really deceptive to me. I didn’t care about the windows. If somebody breaks in, it’s all insured. And I don’t care about material things. It’s all replaceable but a fire is a life-threatening emergency. I’m glad their guy told me that the detectors were dead. Otherwise, I wouldn’t have known. I assumed they were working. I’m a real estate broker, so with the last two sales that I was getting ready to get closed on, I told them to not go with Safe Streets and that I was lied to.
I had ADT through Brinks in Vegas. I live in LA now and when I got SafeStreets, I thought I was getting the same service but I didn't. I spent a lot of money on the sensors, then I got this thing in the mail from another ADT company which offered those sensors as part of their package. So I’m paying $80 per sensor which is equivalent to $800 to SafeStreets but somebody else offers that for free and I'm not satisfied with that. There should've been a better package from SafeStreets. Aside from that, the motion detector in the hallway is not lighting up and I need to have somebody come up because something's not right with that. Also, my sensor on the front door goes out automatically when I go away. So if I was going through the front door, the sensor wouldn't go off.
I'm pleased with Safe Streets so far. I'm single and I'm at home and it's like too big of a home and I know when people see that when I'm gone they may more than likely know I'm not there. So I was like a sitting duck and I guess it may be time to get a security system. I picked ADT. When I called in, they said something about Safe Streets. Everything was good. But the rep told me it was going to be like $36.99 a month. But when the guy got there to do it he told me the landline and the control unit had to be by a phone jack and I only had one phone jack at my house, in my bedroom. And I didn't want the control unit in my bedroom.
So he told me he could use the cellphone, which was going to be like $44.99 a month. And over the phone, when I called in, the guy didn't let me know that. But I ordered it. I wanted it in the living room so the cellphone was the only option I had to go with. The features offered in my system is good. It's everything I was looking for. I got two sensors on the wall, 3 door sensors and a hand remote thing. I'm paying a little than what I wanted to but it's good.
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It’s been fairly good with Safe Streets. We had a representative come out and install the system. They’re very nice, friendly and cordial people. They're also informative. We’ve had responses from ADT security group, notifying us with any alarms that have been triggered and that’s been successful. I have one issue with the sensors though. The battery is dying on it so I get that replaced and it's sending off false alarms so I have to deactivate that one sensor. Even so, Safe Streets does a good job. The cost is appropriate for their quality of service but I wish it was lower like other competitors out there. I may be looking at actually replacing the current system.
I want to make sure the home was safe so I purchased a home security system. I had ADT in my old home too. Safe Street's sales team were very polite. They came, did their job and departed and also asked if I had any questions. They did a good job and they explained everything they had put in. I felt confident that they knew what they were talking about and they maintained a professional demeanor. I like all the features of my system and it's set up the way I wanted it. The equipment itself was good and reliable. The smartphone features are also real easy to use and I like it. Safe Streets has a very reasonable cost too. I feel safer since having their system in my home.
There were break-ins in my neighborhood so I called SafeStreets and they gave ADT a call then ADT transferred me to Safe Streets for my installation. Everyone was really nice and courteous. I had to reschedule my appointment once but it wasn’t an issue. They got me back on schedule a couple of weeks later which was perfect timing for me. And then the installer was super tidy, cleaned the area after he was done and did it efficiently. I like being able to arm and disarm my house from my phone or the little key fobs. I can set the door chimes when one of my nephews leave out the back door when they’re not supposed to. Since having SafeStreets I feel better leaving the house ‘cause I’m gone 15 hours a day. It’s nice knowing that if something happens, I’ll get an alert and the proper authority will get called. It’s hands-down recommended to use them. I recommended Safe Streets to a couple of people so far.
We went through ADT and then ADT assigned Safe Streets to me. I talked to them once just to confirm the appointment and then after that the installer came to the house. I talked to him as he set up the system. They were pleasant on both occasions. The installer came in early and he was done in about an hour or two. They’re great. Plus the features in our system is everything that we need and we were looking for. I have the smartphone features and they worked good. It’s nice when you forget to set the alarm and you can just go ahead and open your phone and do it that way. I feel secure since having the system.
I’ve seen Safe Streets advertised on TV and I got a "Welcome to the Neighborhood" thing in the mail, and so it was a comfortable thing to get. Also, the system that used to be in the house that I bought was ADT. Their reps are very professional and knowledgeable. They answered all my questions and got the system put in fast, efficient and easy. They also showed up on time. I’m happy with the system and I’m just waiting for the sale of my other property, and when that happens, I’m going to have some additional things. I have recommended them to other people.
My husband and I rents the house out so we purchased a home security system. I've been in contact when I called initially since I had questions and they gave me all the information. I've also been in contact with them last week because they were missing a form for our two cash back card which I had to re-sign and hopefully they got it. Everyone has been really nice and even the guy that came out was nice too. He showed up on time, cleaned up and got everything done correctly. I like the touchscreen. I had a couple of questions after the guy left. I didn’t know who to get a hold of, if I should call ADT or if I should call Safe Streets. I have the base system and it was supposed to come with so many contact points and then I only added on two more and I ended up getting charged 200 and something dollars every month.
I also did not know we had smartphone feature. I knew we have a remote control that we can set and disarm it. My only complaint with that is it's so scary loud. Other than that, it's cool that we have a remote. I had a good experience with Safe Streets. The system is user-friendly so that's nice. My alarm system works. I recommended it to my brother just a couple of weeks ago.
I saw Safe Streets online and I went with them through ADT since I already know about ADT's reputation. My interactions with their sales team was great and I had no problems. How balanced the way they work stood out for me. The installation was easy and they were able to work around my schedule. They pretty much do their thing in that area with everything I had going on. Their technicians were very professional and the the features of the system were great. They gave me the basic plan which is what I wanted. I needed it to be on my phone and because my mother needs it. I feel safe when she’s in the hospital and we have to have security knowing that she’s not there. I don’t have to worry about they might break-in. I'm happy with what I got. The cost was cheap as well.
We had a security system when we lived in Kansas City. Then we had a brand new house built and my boyfriend is going to be deployed so it's just going to be me and my daughter at home. So I got Safe Streets. It's more for my comfort and so far, they've been awesome like my previous provider. When I got the system, their rep came out earlier than I expected. But we were also trying to move stuff from our storage unit to our house so I allowed him to stay in the house and work while I went to the storage unit. He was able to work around my schedule, called me if he needed anything, and let them know when he was ready. He did amazing and I would prefer to have him come back out if need be.
I like the features of the system we got from Safe Streets. Before, we didn’t have a digital keypad, but we do now. I like it because the one we previously had was made of glass and that eventually broke because we would slam the door. So, I was too worried about that. Also, now there’s a note section so we could leave notes for whoever is coming in or out of our house. However, when I was in Kansas City, I had a glass break sensor on every single one of my windows but now I don't. They said that it was going to be too much for me to do all that.
Other than that, I’m completely happy with everything. We have a sensor above in every room that has accessible windows and motion sensors. I love the smartphone features, too. It takes a few minutes for it to actually connect with the system and arm and disarm, but that's the only thing I have an issue with. The cost is reasonable and I feel much more comfortable having the system because I set it every night before I go to bed and I don’t have to worry about anyone coming into my house. And my daughter sleeps in the front bedroom so I don’t have to worry about anything with that. I have also recommended them.
I’m from Manhattan and this is the first time my wife and I live in a house. In our apartment in Manhattan my wife always felt secure because we have a doorman. Now there are so many entrances into the house. I go away sometimes so I wanted my family to be secure. When I originally called, I gave SafeStreets the number of windows, doors, all entryways. And I was told the installation was included in the package. And then, this guy gave me a $500 bill to install a sensor in every door and window. I ended up paying $100. However the device is a little cheap. One of the sensors on the sliding door fell off. I put it back on and the new plate is fine. But everything else was nice. The guy was nice and did a good job. I have the app for online access which is good. The pad is pretty good too and Safe Streets is worth it.
I live further away and my wife’s by herself, so we got a home system to give her a little security. Safe Streets couldn’t install the system because they didn’t have my internet service up yet ‘since it’s a brand new home. They had to come back a couple of times so it took me a little longer than I suspected. But everything else was good and the system seems to be working fine. I’m still learning some stuff but I like it. The smartphone feature is easy to access. I'm thinking about adding a couple of more cameras, which they can connect with my Wi-Fi. Now my wife feels safer and that’s all that matters. I would recommend it to somebody.
I had trouble in the beginning with being charged $100 installation after being told that fee would be waived. The rep that made the offer denied it. The supervisor pulled the call to find out that was the offer along with an additional camera at no additional charge. I would pay my bill, get a confirmation and have snapshots of the screen, but learned later that the payment was not going through. I do not live in the property and went there to find that the phone was being harassed by ADT and Safe Streets (I said this due to no voicemail and an empty house). I called to try to make the payment and they had cancelled (earlier the day I called) even though ADT could see where I tried payments.
I lock my payment source once payment confirmation is received. This rude woman at Safe Streets told me that all I could do was pay the cancellation fee of almost $1500 and I would still have no system. Then she said if I got others to sign up my fee would be cancelled. If I’m unhappy...why would I refer anybody! Why would I give you the money and still have no system? I wouldn’t recommend Safe Streets to a dead dog!!! I was told that ADT could have agreed to take payment for what I owed about $300 which I was prepared to pay, but they declined. Both ADT and Safe Streets kept saying the other was responsible. I’m glad to be rid of them and that bill! They are full of it...
Somebody referred Safe Streets to us and because we live out in the middle of the country, I decided to get a home security system. Also my mom, who is 81 years old, is at home most of the time by herself. The guy that came down here to set it up did a really good job. He went over everything and told me what he was installing and what it would do. He even took his shoes off when he got here.
I also like the features included in my system, especially the remote that I got with them. I was able to customize some but not everything that I wanted because I couldn't afford it at that time, like the smoke detectors and carbon monoxide in one. But the quality of their equipments' really good and overall, it's been working great.
I called Safe Streets and they were great. I live alone so I thought it was a good idea to have them. The guy who installed it was wonderful and very informative. He walked me through some of the choices that I had. He explained how to use the equipment and make sure that I got all the paperwork done. Now I have a couple of window and door alarms from them and I feel better.
Everybody that I know has Safe Streets. Their customer service representatives on the phone were great. They set me right up for an appointment. And the guy who came out and installed everything was really good, too. He explained everything very well and gave me a card in case I had any question. We really like our system. We got a camera and it's kind of shabby. If somebody moves across the room, it doesn't see it for a little while. But other than that, everything else is great. We also use the Safe Streets smartphone features and they seem to work really well. So far, we haven't had any troubles with our system. So, I would recommend it.
I feel good knowing we have our Safe Streets system. We moved down in the middle of nowhere and we're a little paranoid. We've picked ADT and they showed Safe Streets as my local provider. I pay 44.99 which is acceptable. And then, my insurance went down more than that, so it makes me even happier. The representatives at Safe Streets were helpful and very nice. Our system's features are good. And they tried to upsell me on some other things which I didn't want, but they were very nice about it. Their technician who came out was very professional and also very helpful. So, we had a very pleasant experience.
I wanted some protection for this big house since my sister stays here by herself. I got a security system from Safe Streets although I paid a little more than I thought I would because I needed more doors. But the system seems to be fine. The fellow who came here was competent and capable. Installation went fine and the installer was good.
We bought our first house, and we wanted an added security. I got out a lot of times at night, and it makes my wife feel more secured having one. I did a checking and Safe Streets was one of the things that came up. I also checked a couple of other companies, but I liked the program that Safe Streets were offering. The last family who lived there for over 30 years had a totally different set up. I called Safe Streets and they explained to me what they would do and how they would do it.
We set up an appointment, and on the day of the appointment, the guy showed up and he had a great personality and was extremely pleasant. He set everything up and explained everything to me. I have 3 sensors, and he explained to me what they did, one at a time. That way I set the alarm properly. He also made sure that I had the numbers so if I had any other questions, I can call him up when he was gone. Every thing made me feel secure, which is awesome.
I got the basic package, and we really like that we could do it by ourselves. For me, that’s very important because if I come home at night, I could turn it off with my phone, and I don’t have to come into the house and having the alarm blasting and waking people up. But, as time goes, if something changes, I will contact them to let them know that I wanted an upgrade. Their equipment works, and the keypad is very easy to navigate. Being old and forgetful, I need things like that. I’ve also downloaded the smartphone app, and when I hit the icon, it brings the app up. All I do then is type in my PIN and it accesses my system and it lets me turn it on, off, or whatever I needed to do at that point.
On the other hand, we’ve had the smoke alarm go off twice from cooking because my wife and I didn’t know how to turn the vent fan on. A lot of the times, I’ve gotten responses that our alarm went off. But for the first time, I got the call from somebody asking me about the alarm, three days later. My house would have been on fire and it took them 3 days to contact me.
Besides that, having Safe Streets gives us an added sense of security. I’m on the basement a lot. So, if I need to set the alarm and if somebody comes in, I’d know. it's loud enough to let know that somebody just came in. Even when the alarm's off, the sensors on the doors, beeps and says that door is open If somebody comes in the front door and comes into the garage. So, it gives me the opportunity to check. I like the way our system is set up because most of time, if somebody's coming by and is going to break in your house, they're going to take a look through the window. And if they see that you’ve got an alarm and the alarm is on, they're going to look for somebody else.
In addition, the cost is also fine because by purchasing this set up, it lowered my insurance. So, the cost is great because the deduction of my insurance is more than the cost of the system. I got almost $70 off my insurance. I’d recommend Safe Streets to my friends. And if they ask, I’d tell them that I've had good experience in setting up appointments, and dealing with the technicians. And even when they did call, they were very pleasant and they asked questions.
I've always wanted a home security system for the outside of my house since we already had one inside. And I knew once I bought a house, I want to have an ADT installed on mine. I was trying to get my utilities up and running and was referred to Safe Streets. Their customer service was outstanding. They were very helpful when I needed some assistance. If I had any questions, they were to answer them. The installation team was very knowledgeable and the person who did the work went above and beyond. I was asking for one thing and then he made other recommendation so I was very satisfied with that. I'm happy with what I have right now. The ease of the remote have been very convenient. If I'd have a gripe with anything, it would be because they told me I would get at least a gift card for the installation fee within a couple of payments which I had been doing since October. I haven't received it yet but it's not a big deal. I'd recommend them still.
I just moved into a home and it has a security system there, so I just wanted it activated. I talked to an agent in Auburn and we discussed all the features and the monthly fee, and I thought that that was pretty reasonable coming from someone who had a Protection 1 system before, so that’s why I decided to go with Safe Streets. They were upfront too. My experience with them is fine so far. The technician came out, and he was prompt. He then explained everything to me. He also offered to come back and gave me his number in case I needed to call him to ask him something. The installation team put up the monitors that I purchased, and it is good right now.
Safe Street's customer service rep was very punctual and upfront. Also, the technician came about when he said he would arrive. Any questions I had, he answered. He explained everything very well and gave me plenty of documentations. The basic package worked and has been consistent, as well as its smartphone feature. The cost was very worth it because there was a very low entrance cost for me. I’d recommend Safe Streets to a friend.
I bought my first house and I wanted to have a security system in it. I called Safe Streets and made arrangements for a consultant to come out and do an assessment who went over well with what they had, and said that they would have someone from ADT to come out. They sent him out and the guy set the system up. He was on time, didn’t take long, and didn’t make a mess of my house. It was a good experience overall.
They had the promo that was a part of the move-in package and it was a free installation, but they charged me $100. If someone tells me that there's no cost to me for installation and the first thing they want is my credit card number, it creates a conflict in my brain. They tell me they'll give it back, but then they advertise it like it is going to be free. There is an option to that they will return your money, but I have to pay upfront. That presumes that I have $100 to give. It's a crazy expectation. It's a game to me and I don't like that part of it. If I knew someone that didn't have a $100, I wouldn't recommend ADT to him because I was told I have to wait for my money back to get everything. Then apart from the money I have to go to the website, call, wait online and all that stuff. It's a minor hassle, but I got a $200 rebate back on the credit card.
Also, one confusing thing was that I keep getting these promotions. I pay $44 a month, but I keep getting things that said they have something for $27 a month, but apparently that's not ideal for what I have. That's for a model that's lower and it doesn’t have what I have got, but for a person who didn’t have any kind of system in their house, that would be a good starter. I called on it and they said that it would be a downgrade from what I have. As for my equipment, it keeps me on my toes. It's responsive and seems to work fine. I also have a notification system if something happens to my house, if I'm here asleep or if I'm away.
I had ADT before but it was a different vendor that installed it, and Safe Streets is much more sophisticated than what I had originally. They also a lot more features and they're easier to use. I like the little panel where I can go over to and set it from there, and also check and see what's happening in different places. Compared to last time, I have different kinds of things to be checking for. My new system checks for carbon, carbon dioxide, monoxide and all that stuff too. The young man that came and installed it was very good. I'd recommend it to anybody, and if anybody asks, I'll be glad to tell them that it's a good system.
I always have a home security device and the one I had before got outdated. I looked at the different costs of getting that put back in versus a monthly payment. I decided to get a monthly payment thing with Safe Streets home security. A guy who was very professional came out and put the system in whose features are very adequate.
Safe Street was here for a couple of hours and explained everything to me and told me about why and where things were going, like the glass breaks, the motion sensors, the doors and windows. He ran me through the little control panel thing so I kept the book right next to my chair which I read every once in a while ‘cause I really don’t understand it all. I got the basics done like getting in and out and turning everything on and off.
Next to the front door, I set the alarm when I get outside. Somewhere between the front door and the side of house, I punched the button that opened the garage door and then I have to come on back in and turn it all off. But with its smartphone feature, I wait until I’m outside, in the truck and getting ready to leave and then I’ll set the alarm from the outside. I can turn it off if I don’t have a lot of things in my hands and when coming back in the house. Everything is nice, neat, tidy and seems to be working just fine. I would definitely recommend Safe Streets.
I like the system of Safe Streets and it has worked so far. This Thanksgiving, I found out how well the smoke alarm worked. Something was burning in the oven and it seemed to fill the house with smoke. And it was nice that the alarm company called right away. They were able to disable it for half an hour and clear the house out.
SafeStreets USA Home Automation expert review by Lisa Montgomery
SafeStreets USA is one of ADT’s authorized dealers, and they sell and install ADT-monitored home security systems exclusively. They operate in 44 states and the District of Columbia.
Free quote: Simply fill out a short form on SafeStreets USA’s website to get your free quote on a monitored home security system.
Upgrade to home automation: Home automation systems help you manage your home’s security and environment from your phone or tablet, even when you aren’t at home. Upgrade your security system to include home automation with ADT Pulse® for complete peace of mind.
Transparent pricing plans: SafeStreets USA’s website offers information on pricing for each of their plans, so you know what to expect from the plan you choose when it’s time to buy one. Talk to a security professional to determine which plan is best for you and your home.
Professional installation: All of SafeStreets USA’s plans are professionally installed, so you don’t need to worry about attempting a DIY installation. They give customers a one hour window for their installation appointments so you know when to expect them at your home, and same-day installation appointments are available.
Best for: SafeStreets USA is best for any homeowner who wants a monitored security system with optional home automation features.
SafeStreetsUSA Home Automation Company Information
- Company Name:
- SafeStreets USA Home Automation
- Formerly Named:
- Safe Streets USA - ADT Authorized Dealer
- 20425 72nd Ave. S.
- Postal Code:
- United States