Consumer Complaints and Reviews
My company was hired on by Nationwide Home Warranty. I went on two calls total for them. One call was low water pressure. I called the dispatch and was told the work was not covered under the home warranty. I told the customer that and they refused to pay the co-pay of $60.00. Nationwide assured me that they would compensate me. Called repeatedly, they never responded. Mailed the bills. They never returned my calls. Its been a few years now I've forgotten the other call. I believe they owe me about $200.00. Don't expect them to ever pay me but it did leave a bad taste in my mouth. This company always finds a reason not to pay their claims. Screw you Nationwide.
I bought a 5-year warranty. NHW would never honor my claims. I tried to get my money back for the remainder of the 5 years not used and the company disappeared - no phone, no email, no response. I wrote to NY Consumer Affairs and they contacted NHW who said they would send me the money - they have not and it has been 15 months since their letter. I have written to NY again and they have not responded. Please help me.
We purchased a 4-year warranty plan in 2010 and paid in full upfront to get a discount. We tried to make a claim and they were evasive and rude, never repaired the item even though it was covered. After several calls to them, we were informed via email they no longer provide service in our area and would refund our money. That never happened despite repeated attempts to contact them. This company is a total sham, do not do business with them.
I bought two 5-year policies for condo warranty from Nationwide Home Warranty, and now their website and phone number aren't valid. I want my money back.
My roof was damaged around 25 Aug 11, and they are getting in touch with me just now. The adjuster said that he could not give me an estimate; he has to give it to the department for calculation. He said that he can only pay me for 20-year roofing on my house and that he must pay free market value only. He also said that I can only get one check to pay for the supplies. After I send in the receipts and the bills, they will then send me another check later. If I don't send anything, I will not get another check. I am tired of waiting all this time and have people waiting on me to start the process. Why can't they pay me all at once or pay me the fair market value rate now? It's hard to choose who you want to do your work when you don't know what the estimate is. Sounds like a lot of game playing. I still got to wait 7 to 10 days for someone to contact me for the final decision.
How do I know I can trust these reviews about Nationwide Home Warranty?
- 609,643 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Nationwide is on your side. Not signed up for Renters Inc. The online agent called me. We talked about changes I would like to make, but I had to wait for the policy. It would take 2-3 days. This went on for three weeks. I called to cancel; they send a letter with policy number to them. “What number?” I said I still do not have one. I said I just pushed the ** button.
Nationwide Home warranty sold me a 5 year home warranty contract on 10/9/09 charging me USD1,499.95 ($299.99 per year) for service through 10/9/14. They never informed me that they have stopped serving my area. When I called them for a service issue under the warranty contract on 8/2/10, they sent an email that they no longer serve my area and will refund the unused portion. I have been following up via email and phone since then and no one is responding to my refund of $1,249.96. Please help me in getting my refund.
I have been following up via email and phone since then and no one is responding to my refund of $1,249.96. Please help me in getting my refund
My dish washer malfunctioned. I contacted Nationwide and they gave me a telephone number to one of their repairmen to call for service. The service repair man came, I paid him the required $50.00 service charge. He reported to Nationwide that the dishwasher was irreparable. Nationwide offered me $200.00. I had no choice but to accept their offer. I was sent paper work that required me to have the paperwork documented by a Notary Public.
Fortunately, I did not have to pay as I used my bank. I contacted the company when the check-in-the-mail never came. I was put on long holds and spoke to many employees. On May 28, 2010, I submitted a complaint to the BBB. They essentially told me to get in line behind all the other complainers. I even learned that Brian Cooper was the administrator at Nationwide. I wrote him and of course got no response. I get angry ever time I hear a commercial from Nationwide and every chance I get I discredit them and warn everyone I can not to do business with them.
I had a home warranty with this company to insure my duplex in PA. They canceled all PA services without informing me. I found out when I called for service. They have refused to refund any money. I wrote several emails to them and received replies saying that they intended to refund my money but this has gone on since last May, so I assume they're not going to bother. Does this company even exist anymore? I can't find their website but I have found numerous complaints. They basically stole my money.
I called for service in June 2010 to have an item repaired in our house and they had a recording stating that all operators were busy and for us to send an email to them (firstname.lastname@example.org) and then someone would get in touch with us. I finally got an email back from them (around 1st part of July) saying that they do not service our area anymore and that they would issue a refund to us.
And then every month after that, I would send them an email asking about our refunds and keep getting the runaround that their payment agent has finally agreed to start issuing refunds. And still to this date we have not received anything. Then in the past month, we have not even received an email from them. Their email address that we received emails from is email@example.com.
Any help would be appreciated. Thank you.
I prepaid for a 3-year contract with Nationwide Home Warranty when I purchased my home a couple years ago. I only used them a couple of times over the first year or so and the customer service was poor and very aggravating! I tried to file another claim back in June of 2010 for my dryer and found out that they ended my contract with me in May of 2010 without even letting me know about it. They said that they no longer serviced the Las Vegas area! I talked with a manager in their accounting department and we agreed on a refund amount of $507.62 since I paid for a full three years and only received about a year and a half of service. They said it would take a couple weeks for the refund to process.
That was back in June of 2010. It is now January of 2011 and I have yet to receive my refund. I have sent numerous emails to Nationwide. They responded to the first few saying that they would pay me back when the funds became available. Now, they no longer respond to my emails or phone calls. I can't even get a "live" person on the phone anymore. I tried hiring a lawyer but they said that I have to go through the small claims court. I have no idea where Nationwide is based out of or how to pursue this through small claims. Any help would be appreciated since I would really like to have my money back from this horrible company! If anything, I hope this helps to stop them from ripping off another innocent person!
Nationwide Home Warranty sold the 3-year home warranty contract to me on June 2009, charging me USD $1259.99 for services thru June 2012. They never informed me that they have stopped serving. When I called them for a service issue under the warranty contract in first week of September 2010, they sent an email that they do no serve anymore and will refund the unused portion. I am following up via email and phone since then and no one is responding for refund. Currently, their website is not there and no one picks up the phone. Please help me get the refund. All 3-year money was lost and there’s no service in return.
If there is ever a class action lawsuit against this company, I will be the first in line! Unfortunately, I purchased the 5-year warranty for $1599 (I'm probably the only ** that went for it). It sounded like a great deal. Two free service calls a year and it was cheaper to go 5 years than yearly. The first year, I had a small claim that they took care of, but it was like pulling teeth to get someone on the phone and get the claim rolling. Since then, I've recently called them to get a quote for another property that I wanted to cover as well as placing another service call for the current property. I called all the numbers that I could find that the company listed and just got a recorded message. The website is non-functional and I can't get a hold of anyone by phone or email. How is it that this can be allowed to happen? Does anybody have any idea as to where to turn to get help?
On August 20, 2009, I signed a three year home warranty contact with Nationwide Home Warranty of New York City for $999 for our summer house at xx ***, North Carolina 28792 and charged same on my American Express card. There were no service calls at this time and we left our house in North Carolina on October 11, 2009 for our winter, fall, spring residence at xxx ***, Hollywood, Florida 33019.
We returned to our house under the warranty contract on June 4th 2009. Several weeks later, we found our washing machine was not working. We called the Nationwide Home Warranty company and was told by the party answering the phone that they were no longer servicing residences in Hendersonville, North Carolina and that they would prorate the $999 we paid them and issue me a credit on my American Express card for $720. To date, we have been told that they have not issued a credit for this. All e-mails and telephone calls to them have been unanswered and I find that American Express is of no help.
I tried calling their toll free number but that no longer works. I found a number on the website that works but a recording automatically comes up saying everyone is busy and to email them. You can't even leave a message. I've emailed twice in the past two weeks and I'm still waiting for a call. Makes me wonder if they are out of business and not letting people know.
On October 11, 2009, I purchased a 3-year home warranty from Nationwide Home Warranty. The warranty cost $990 for the full 3 years. On February 25, 2010, I was informed that Nationwide no longer provided service in the State of Nevada area and if I wanted to cancel my contract I needed to submit the cancellation in writing. I sent them my letter of cancellation on March 6, 2010 stating that I wanted to terminate my contract and would like a refund of my money due to Nationwide no longer covering the state of Nevada.
I received a pro-rated refund check of $810 in May; the check was dated May 4, 2010. I deposited the check on May 16, 2010 and received a letter from my bank on May 20, 2010 that the check was returned unpaid due to insufficient funds. I have tried to call the company several times and the menu functions that Nationwide uses seem to constantly cycle back to the main menu no matter what buttons you push for the menu options. I have also written them numerous e-mails since May 2010 explaining what happened with the check and have been told that a new check will be processed and sent to me in 7 business days. As of today October 6, 2010, I have not received a check or any additional replies to my e-mails.
OK. I first purchased Nationwide Home Warranty in late March or early April of 2009 online via fax! 4-24-09 and my a/c stops working. So I call NW and they said no problem, a tech will call soon to schedule a time to come out. Later that day, Turner Brothers Heating and air called and say they can come in the morning. Cool. I say come on. The repairmen show up and I pay my $45 fee and off to work, they (2 men) go to examine the a/c.
OK. Here is the tricky part. The house was like 10 years old when we bought it and by now it is 13 years old with all the same appliances (except the stove) that the first owner put in here. So the repairmen tell me that some coils are broken and needed to be replaced and they don’t make them anymore for my model of a/c. So I called NW and asked them when they can replace my unfixable a/c and guess what they said: I have to send them the copies of the last 3 a/c maintenance checks!" Excuse me? I what—what maintenance checks? The only maintenance check that was done was back 3 years ago when I bought the house."Well, ma'am, according to page 9 of your contract. . .” I hold up page 9; I only received 3 pages in an email to print and sign and then fax back. What page 9 are you talking about? "Umm, no ma'am, our contract is more than 3 pages.” I only got 3 pages: page 1 was a picture of a man and woman on the front porch; page 2 had a list of the appliances to be covered and our payments; then page 3 said sign and fax back!
"Well, ma'am you should have also received in the mail the original paperwork, which says on page 9 that your a/c needs to be maintained every (3 or 6) months (I can’t remember which)." Well, hell, I guess that’s what I get for trying to get home warranty signed up online instead of in person. Anyway, here I live in the very south of GA sweating our butts off inside temperatures reaching 98 degrees. My 8-year old daughter has asthma and my home warranty won’t do jack to fix or replace my a/c.
Oh, now it gets even better. The lovely people at NW still to this day, 18 months later, have not paid the a/c contractors their portion of the bill. So guess who is getting the blame and hassling phone calls? I have been offered by the A/C company to settle with them for 1/2 the bill, which I plan to do so I can still look at these people in town. Now lets move on to the next time I called on NW the week after Thanksgiving 2009 when my (13 year old) refrigerator went out! So off to NW I call.
The repairman came out and I paid my fee and he went to work, he opened the doors, slid the fridge away from the wall and said, "This is an easy fix; most likely the compressor gave out since it is so old." Great, I'm thinking. I will get the use of my fridge sooner than my A/C. Anyway, he said to call NW in a few minutes to see what they are going to do. Well, I called and you guessed it, they denied yet another claim.
This time, the repairman listed 5 possibilities of the reason for the fridge breaking. 1 of the 5 was "blockage" because the word "blockage" was on the report they denied it. I asked how you can deny a claim based on a possibility. I'm still waiting on that one! So luckily my work had a fridge in the kitchen that we rarely use so I was allowed to bring it home and use it as long as I needed.
Now as far as my A/C is not working, I have had to purchase 3 window a/c units the cheapest ones for $99. One for each bedroom that we only run at night or on the weekends; however, since we have our windows open, we can now no longer set our home alarm system without bypassing those sections. And my now 11-year old daughter sleeps in the room with me during the summer because the high/cool setting on her window unit is not cold enough for her. As for the fridge, I went to the local Arrons Rent to Own store and found one of the least expensive fridges' and I have been making payments monthly!
Scammed! This company’s phones are disconnected and assumed out of business and I have a recent 2-year contract with them totaling $698.00 which is paid in advance. I need help on being part of the class action lawsuit on them because the contract was breached.
We purchased a 3-year home warranty for a rental property and decided to sell the home before the warranty would expire. We never had to use the warranty, but when I tried to contact them to see if I could cancel the last year, the number on my warranty was disconnected and when I went online to try to contact, I was given the above number to call which is a recording and says to contact by email, but on the Web page it doesn't allow you to contact someone. This company sounds like a scam and according to other reviews, I'm right. It is a good thing nothing did happen because I'm sure it would have been a nightmare!
The company cannot be reached to put in a claim. The 888 number doesn't work and the 718 # you get a voice recording. The last time I tried to use them, they sent someone out, took the $55.00 copay and then wouldn't cover the water heater which had burst. It cost me over $600.00 to replace the water heater. This time I called since I paid them for a full-year and the contract was still in effect. They couldn't be reached.
My husband and I are seniors and it it against the law to scam seniors. We are out $458.98, the amount we paid for the warranty plan, and $55.00 copay for the one visit plus $625.00 it cost us for the plumber to replace the water heater. What can be done so this company stops scamming people?
They sold me a policy over the phone for $345.00 a year plus $99.00 for an extra year on a promotion they were having. I never received any policy info in the mail. I tried to call recently and the number does not work. I called a national customer service number and they have no record of a policy for me.
Is this Company still in business? I have been trying to contact them for service but have not had any luck. I want to know if they are still in business. Can someone let me know? Thanks.
They are not responding to phone calls or emails and have not paid a single claim. I had to have my repair (air-conditioner) done and I paid out of pocket. There’s also a water leak which I paid to repair for service. You have to send email to firstname.lastname@example.org, but they never respond. I have had to find a repair man and have all of my repairs done at my expense even though I had a policy which I paid $329.99.
In July 2009, I purchased and paid in full a one year home warranty protection from Nationwide home warranty. In June/July, I called to file a claim on my refrigerator and the representative I spoke to told me that they are sorry that they don't do business in Harris County no more. I asked him why didn't he inform me about that, he said that they tried calling me and didn't get any answer. I told him again what about writing me because they have my address and he didn't have a answer for that. I told him that he will refund me part of my money and I tried calling but they are not answering, what can i do?
I called the 24/7 service number and it's been disconnected. I checked the web site and it's not a valid site any longer. I called the 347-809-5496 number and got a recorded message telling me to email my issue to email@example.com. I did that and I did not get a reply.
I paid this company $1,109.97 for a 3-year contract. I've used them before in the past without incident, but now this, and now I also see all the complaints on the internet about them. This is wrong. I can't afford to pay another company for this service. I have a plumbing issue that I've been trying to fix for over a week. What am I supposed to do?
I have a contract with this company until August which is still supposed to be active. I called when my air conditioner went out 2 months ago. They sent someone out and he fixed a leak but the system went out a few weeks later again, and Nationwide stated they no longer service my area, but they never notified me. Then they stated that they would give me a refund and I never got that either. Now when I called to follow up on my refund, I cannot reach anyone.
I purchase a three policy that cost $1100 and every time I call for a claim, they tell me an appliance is not covered and that it's covered under my contract. They will not give me a refund for my remaining years. It's the biggest rip off of my life. I wish I have only done it for a year but it was much cheaper for a three-year policy. This has happened to every one that has a policy. Just we could do something to get our money back. I believe they have gone bankrupt. Frustration and loss of hard working money and a home that is still not covered if any major repairs come up.
After using the warranty service last year for the first time, I was pleased. The repair was timely and no hassle. Yesterday, the same problem happened that occurred last year. Boy what a difference! No phone calls were answered. The communication has to be via emails.
So the first email I sent, NW responded back that my policy had expired. How is that possible when they just drafted the one of the three payments out of my account, the amount of $109.95 on May 7, 2010? When I sent them a photo copy of the draft, they emailed back and stated they no longer service my area! Are you kidding me?
Purchased Home warranty online at nationwidehomewarranty.com on October 12, 2009. On July 9, 2010, my air conditioner stopped working. I called their phone number dozens of times and was unable to speak with a real person. Their automated message directed callers to their web site. I sent them two emails and have not received any response.
Nationwide Home Warranty Company Profile
- Company Name:
- Nationwide Home Warranty