Brinks Home Security Reviews

I was able to get in touch with a very friendly monitronics representative who promised to cancel my account. As soon as I am receiving my letter of cancellation in the mail I am fully satisfied.

I just moved down here and I have a new job, which was in the car travel. I just thought it would be a good idea to have a security system. The salesperson from MONI came in and showed me the video doorbell. I thought that's a great idea because I do have packages to live with. That's worked out great because when I get a package delivered I can call my family here and say, "Hey can you stop by and also grab that package?" So that helps a little bit.

After reading the reviews I was a little nervous about calling. I've had Moni a little over a year. The first tech that came out I wasn't happy with. He came out again wasn't happy with him then my battery died. I finally called to cancel but the guy was so pleasant. Transferred me to a manager that was also very pleasant. Waived my fee to fix what the previous tech had done then a new tech called to schedule an appt to come out. He was very pleasant as well. Don't remember the names but I'm Adreanna **. I called from Fresno between 10 and 12. I would really like to give all three of these guys kudos???? I didn't give 5 stars 'cause the call wait was about 45min. I will update my installation stars once the new tech comes out.

I've been using MONI's service for six years and I've been very pleased. When their technicians came out and updated my system, they were very good, knowledgeable and very helpful. I am also very happy with the features of the security system. I would recommend them.

MONI's price was a little lower than what I was paying with ADT. I switched to them and it was Monitronics when I did it then. They use the same equipment but it was just on the doors, and we added the things to the windows. The only problem I've had, which is not MONI's fault, is on the little keypads. My husband’s fingers are too big and sometimes he will hit the alarm and make it go off, and it embarrasses me.

We live in an area that is very unsafe and there’s a lot of what we call tweakers around so we needed a security system. MONI Home Security was awesome and the installer was very friendly. His mannerisms were very respectful and he was great. We have a store a couple of blocks away and one time when we were closing it down, I got a call that our alarm was going off. We jumped into the car and broke all speed records going to our house. My partner went in and disabled the alarm. He searched everywhere but there was nothing. Everything was as tight and buttoned up as what we had left. I stayed on the line with the dispatcher and I told her that everything was fine.

I got a 5-year contract from MONI. Their equipment works and I’m satisfied with them. They've treated me just fine and they've answered my questions. However, after I got them, I had so many more offers that were way cheaper with a lot more stuff.

The MONI salesman lied to me and made me think he was with my previous provider, which was ADT. He made me think he was putting in one thing but he was putting in another. I had paid an amount of money for several months in advance, which I lost. He was very nice and well-educated, plus he answered all my questions, but I told him I never wanted to see his face again. I’m satisfied with the service I’ve got overall and I don’t want to go through anything else.

We’re fairly secure where we live but we purchased MONI Security because we’re senior adults and for the protection that it gave us for emergencies and fire. Their cost was less per month over other providers. The service person was very clear in explaining how the system worked, how to set it and how to get it to our specifications. We talked about the best place to put the console and he covered everything really well.

I'm extremely satisfied with MONI. Their team has been really good and very proactive. They also come on time and are very polite. I've updated my system to a wireless one and the guy who came to do it was really nice and very helpful. He showed me how to use its new features. I get to use the phone app and it’s really self-explanatory. Lowering their rates would be good but even though they don't drop their rate, when they say they're going to give something, they give it. I would totally recommend them.

I used a different security provider before and MONI is a little cheaper so I went with them. The installation crew was great. They came out, looked out what existing system there was, and gave me an option on what I can get with them and what they’re going to add. The system is user-friendly. Most of the time, I had some issues with it but I called the service tech and they told me how to straighten it out and it was fine. The tech on the phone was good and he knew what he was talking about. I’m happy with my system overall.

I purchased a home security system in about 1996 to help my friend who was selling MONI home security at the time. I was living in Georgia then I had to move several times but I've never had any problems with them as they have always come and installed it for free. They’ve also upgraded my equipment when I moved in 2014. Having a home security is real good. I’ve only been broken into one time and that was when I was in Georgia. When the bad people stuck their hand in, the motion detector went off and they didn't get in. Also, MONI representatives would call real soon if the alarm goes off. MONI is great, not expensive, and they come. I can always call customer service and they’re professional, good, quick, and they get the answer for any question or problem if they don’t have the answer. I’m satisfied with what I have.

I absolutely love MONI's service. I like the remote settings of my system. I'm able to set my alarms away from the home, and I can disarm it if I need to away from home. The reps I've spoken over the phone have always been helpful. And it has always been a pleasant conversation. MONI seemed to be very reliable. I love the alert that it gives when I accidentally leave a door open. I get a message immediately that the door is open. And also, when it's closed, it makes me aware of what's going on in and out.

We bought a model and there was a security system attached to it. So, everything was wired for it and all we had to do was renew it. Our MONI system is working well, and we’ve not had any problems since we’ve had it. We've upgraded it to include our garage door and some window breaking. MONI raised the price on us a few times, which we are not happy about. But other than that, they have been good. I highly recommend the security system, too.

I had Guardian, but where I lived, the closest police department does not respond to us. We are outside city limits. So, our police department was a good 45 minutes away. But then they passed an ordinance that when something emergency comes up, the closest police department is allowed to respond. Because of that, I went ahead with MONI, and it's very good so far. The ones who come out to the house to install the service were pleasant. I had a couple of little issues but they came right out. And it's been good ever since. With MONI, I feel very safe. I was a little leery about the glass breaker but that's okay because I know the glass has got to be literally be broken for it to sound off. So, that's all good. Once that sunk in, I understood it better. I've already recommended them.

When I got the alarm system they told me one price and billed me that price for a couple months. Then they raised the price. When I called them they said they forgot to add the taxes. I got a thee year contract. They also raised the price two more times while I was still under contract. When my contract was up I dropped them. Can I email you a receipt? I think I sent it. If you didn't get it let me know where I can e-mail it.

We travel quite a bit and there were a few break-ins in the neighborhood and we decided it was time to go ahead and put a security system. And then someone came and talked us to take out the system of MONI and put another one in but that system never worked at all. We were about a week and a half without a system at all. I called MONI and asked them if they would come back and reinstall their system which they did. We have never been happier with them. Their reps were always really good and they knew what they were doing. The installation team was very good too and they were in and out in about 45 minutes. I like the features offered and I would highly recommend them.

After the MONI Security system was installed which they've done really well, they talked to me about it. I was robbed before and being a single mom of girls, having it gives me a lot of comfort and peace of mind. One time, It went off in the middle of the night. We went through it and it seemed to help me. But there was one time when I was calling and talking which seemed to annoy the guy from customer service. But, other times has been wonderful and I have recommend MONI to others.

We worked with another security provider and they weren't performing. And then, we had somebody from Moni come to the door and were selling in the neighborhood so we opted in. Moni has some features that I like and some that I don't. There are features that I'm seeing now that I wished we had. Maybe there's some day they can do an upgrade to the system that allows for those types of things. There isn't an instant setting to where if you open any door, any window, that the alarm would signal instantly. In the old security system we had that. That one feature is something that is lacking with Moni. If somebody is to walk in in the middle of the night, they have 45 seconds before the alarm goes off. That doesn't make sense.

I'm so frustrated, I tried cancelling my services, due to my circumstances, I have to move into a family members house. The rep said my family member should order MONI services at their house, umm no. I've completed 18 months out of 36. I asked what percentage I would owe and they said, "All remaining months in the contract. You have the right to cancel your contract but you have to pay the balance up front." What sucks is that I still have to cancel regardless, so I'm stuck with all the remaining balance. I will never use this company again. I will advise all of my friends to never use this company.

I have been an extremely dissatisfied Monitronics customer. We have been under contract for 2 years with Monitronics and during the contract, we speak to a switchboard when there is an issue. The calls take forever and the technician on the phone isn't able to fix the issue. For a fee, they send out a technician but that is another nightmare to schedule.

Do not do business with Moni. Worst experience and customer service I have ever encountered. I have two alarm notification issues and they are telling me they will walk ME through how to fix it. REALLY? Or, they can send a technician to my house for an additional cost. What am I paying for? What if something breaks - I'd be liable. What the heck! I'm not touching this equipment. I was on the phone for 1 hour and a half with NO RESOLUTION. I was told by Kayla that Tshombie, her manager, would have to resolve within 24-48 hours and he couldn't talk to me because he was on the phone with OTHER customers and there were hundreds in the queue. Wow.

When attempting to cancel the service, staff personnel state they can't. They give various reasons why, and dump you back into a long wait cue. When you get another person, they say the same thing. Basically, they retain accounts by refusing to cancel the service. They use dishonest business practices. Avoid MONI or you will be sorry.

We were with Counterforce who didn't seem to do anything. When MONI's sales reps came one summer day, we were impressed with what they would do for us and that they would pay to get us out the contract with Counterforce. We had some minor problem with billing with MONI though, because apparently, my husband made a mistake and put something on check so the check bounced. Our checks needed another zero in it for Canada and two-three times, that didn't happen. So they sorted that out. But next month, the same thing happened. So I phoned in again and spoke to somebody else. They didn't know anything about what had transcribed before until he went into the account and saw some notes. So, nobody passed on information. This happened three times but it was straightened out immediately as soon as I phoned.

Things are bad and for security reasons, we got a home security. MONI does the monitoring. The feature is fine and is easy to use. Now that I live alone, I’m glad I have one.

My mother in law, Constance **, is 90 years old, gets very confused and is easily controllable. We have a long standing policy that she cannot meet with salesmen, unless one of her kids is there. She has signed many contracts prior to that, just to get the salesperson to go away. A Moni rep showed up about a year ago. Constance thought she was getting an update on an existing system, not Moni. Her system was replaced and she ended up signing a contract. She has been trying to get out of it, to no avail. I have called Moni several times and just not happy with the dance I keep getting. Bottom line is they are not willing to fully cancel until she pays in full for the whole contract. DO NOT GO WITH MONI.

We had a different home security service and we upgraded it with MONI. We like MONI a lot especially its ease of use. It's got a screen and it speaks to you. It makes it a really nice way to use the system. Since having MONI, we're not that fearful. So far, it's been a good experience.

MONI costs less money than ADT, but we were also surprised with the professionalism of both the tech that came here and the people on the phone. The tech changed some things and we took the opportunity to add more sensors. He was very professional. Also, customer service has been wonderful. MONI has been cooperative overall and I would recommend them to others.

A couple of times in the last year the security system went off and when we called MONI Home Automation they walked us through the changing of the battery upstairs. We also had to change the battery in the small box on the wall so they sent complete instructions on the internet, which we've kept. The whole security box system is more complicated than it should be. I'm for simplicity and we had to jump through loops to get some of the things done especially when they say we've got to change our battery because it's beeping and we have no idea why our machine is going off until we call them.

I had a good experience with MONI Security. It’s just that when I did my payment, they wrote me a letter saying that it was not paid. I told the lady that I spoke with to see what that was because that could cost me a late fee of $35. She said she remembered taking my payment. I made sure I paid on time so I was really disappointed that I got that letter because my money is budgeted. I have $76 left but I had another bill to pay. So I gave them my checking account number and they gave me a confirmation. I thought that was it but they put in the wrong number. Also, I only have the alarm system which they installed well. But then, when I called back they told me I didn't have an alarm system. They got it right eventually so I'm pleased with it. Everything's okay with calling and talking to them.

The sales rep from MONI was a good friend of ours. We picked the features that we wanted and could afford. Their staff was pleasant and prompt. They got the job done and everything works fine except for the door monitors that doesn't work for the last six months. When I contacted them about it, they told me I needed to replace the sensor which I did but the monitors gave up. On the other hand, I have the smartphone app which I love. Everything's good with MONI and having them has definitely taken away some of the edge.

We had AT&T and Protection "None" as my friends joked around. Now we have MONI Home Automation and we like it. Every once in a while I'll shut it down and I will do a test on that. I always make sure everything's working. Their team will notify us if something is going on otherwise, it will notify if there is an alarm that goes off. They notified my son which we decided to live from us so in case we're not home,he takes over for us. But I don't know if they don't look at the dates that we give them because we were home and they called my son. Of course, my son couldn't answer and we didn't get a call so the police were out here. And then we got a letter from the police apparently telling us, one more time and then they're going to charge us. They need to call my husband and I before they call anybody else when we're home. But otherwise we're fine.

I was looking for a home security system. I had a self-installed system which was ancient and broken. MONI happened to come knock on our door at the right moment and they are 100% better. I had to call them because I didn't know how to change the battery in the control panel and they were helpful. I'm satisfied with the complete package, and my wife feels a whole lot more comfortable with MONI.

My uncle had the security system from MONI and he was good with it so I figured to give it a try. It was fairly simple getting a hold of someone and the installation was quick and painless. I have quite a few things from them with the doorbell camera being one of my favorite ones. We've tested the system out and the alarm goes off when it's supposed to, so that's good. MONI's customer service has been great. If there was anything that has gone wrong, I give them a call and they would fix or replace whatever's messed up. Their price's pretty fair compared to other brands. Then as time came along, they offered me upgrades for free and gave me additional stuff. I've had them for a while now, so I'm definitely going to stick with them.

So far, MONI has been a very satisfactory system. They saved us in a few situations like a fire and a couple of burglars. We have not had any problems with them that's why we've kept using them. When we had a battery related issue, I called their reps and they walked me through the process. Also, there were motion sensors that I had never touched before and I wasn't sure how to go about doing that. They also helped me with that. But it would be nice to have a key fob that we could use in the bedroom in case we're in bed and somebody breaks through. We would like to have something in our hands that we could just press.

MONI Home Automation is a good system, and I have no complaints about it. I purchased their home security system for my second home, and while I have a different system at my primary residence, which is five hours away, I like that I can alarm and dis-alarm MONI's system remotely. I needed to be able to do that down there because some people come in once a month for bugs spraying. In addition, their representatives are right on point. They're very quick to respond and they know what they're talking about.

I’m on a one street subdivision and am pretty much home alone. The installation of our MONI home security was fine and the installers told us everything. The system works and it's reliable. However, they were supposed to bring us some signs but we never got them.

First of all, shame on me for signing a 5 year contract. That will never happen again. I called to see what their customer bill of rights entailed. You have the right to cancel your contract... if you want to pay the balance up front. Ridiculous! I will be canceling on my exact contract expiration day. I will never use this company again. I will advise all of my friends to never use this company.

MONI was reasonably priced and I decided to try it. The little guy who came out to install was very polite, helpful, and didn’t have any problems with explaining how to use it. He was overall nice about showing us how to do it on the phone and really professional. I like what I have, the equipment and the way they monitored their system. The cost and also the features of the system are great. MONI has always been very fast to respond to do what they were supposed to do. I feel more confident leaving my home and feel safer knowing that when I’m away, they’re going to do their job and get the proper authorities where they need to be. Friends have asked what type of security system we had, and I told them about MONI, how well it works, and how easy it is to operate and to understand the features.

I was a first-time home buyer. We didn't have a doorbell or a peephole and MONI was the first people that came to the house and we felt like we should use the system. The sales rep was very knowledgeable. He was funny and he really caught our attention. He presented it well. He came on every promise that he made so everything worked out fine.

I have been incredibly disappointed with Monitronics' (now Moni Smart Security) customer service. My system was outdated and didn't work properly, customer service was unhelpful and sent me to other departments that were unavailable. When trying to cancel the service, I again got the runaround and was charged several more months after attempting to cancel. Very poor communication, poor follow through and difficult to cancel. I will never use them again.

We got MONI for home security. They are much better than our previous provider. I like the applications they have and the way they notify us if the alarm goes off. I’m happy with the features and the smartphone app works fine. MONI is efficient and accurate.

We started out with Volunteer and we have been with them for a long time. Now, we got Moni Home Security. I called them and I got the update when the power and the screen went off. I wondered if I had a backup, and they told me to touch the screen which I did, and it came on. It’s got a battery in it and they said that it goes off to save the battery. Also, I had an upgrade a few months back and I was very satisfied with the installers. Moni was also quick to respond when I had a false alarm and within a minute, they called. I like having their security system since we live out in the country, and we were broken into. The experience I’ve had with them and the response I get have been good. I’m satisfied with MONI Home Security.

I've been having alarm system for the last 10 years and it was originally set up by a local company Pinnacle Alarm and then they went out and the next thing I know MONI is the one that is monitoring the system. And then a few months ago I got to thinking there's a lot of us old customers, that we have old systems and nothing's ever been extended to us in the way of upgrades or anything. So I called MONI and asked them, "Do you not care about your old customers? Do you not have upgrades? I know that there's such a thing as a SkyBell now that's available and other things." So I asked for an upgrade and that's all I've done recently is ask for that upgrade, which was accomplished probably within the last month.

I have been with them before they became MONI, and I have been pleased with them. All the features have been good to me, and their customer service was great when I talked to them.

I have another security provider, but the premium went up really high. It has changed, so I ended up getting MONI, and I’m very satisfied with them. People from MONI and polite, very nice, and considerate. They are also very prompt in calling me when I accidentally opened the door, or if I didn’t cut the alarm off. Right now, I’m paying for two securities and I’ve got one more year with my other provider. So, I’ve been paying them each month like I normally would. I was pleased with the other security provider, except for the price I was having to pay for it, but MONI offers very good service as well.

I had MONI before and I have another property that has MONI. They came on time and they finished it. It's good. I've been happy with MONI.

MONI has been fine. They offered a couple of things that the other company didn't. When I called back to cancel the services they were able to give me a better rate and renew my contract. I feel pretty confident about the service that I'm receiving from them.

I have MONI for about five years now and I got them to protect my home and family. Anytime I’ve ever called them, they helped me. If I had an issue, they help. If I need something done, they make sure it gets done. I’m very happy with them

On 11/03/2017 I called Monitronics and requested that my account be canceled due to I was having a new system installed by Xfinity. I was advised that my account would be canceled. While reviewing my bank account today 12/20/2017 I see a charge from Monitronics for security monitoring. I called customer support and was advised that they had my request to cancel that was done on 11/03/2017, however they had not received the forms back for them to cancel my account. They advised me that they sent me an email on 11/04/2017 to e-sign to have my account canceled. I advised that I did not remember receiving an email from them. Alexa advised me that the email was sent on that day but she would be happy to send me another email. I asked that she do that and then asked about the charges that were paid for services they did not give.

We have a home security system to keep my dog from having to bite somebody. The features of the MONI Security system are very nice, user-friendly and accessible, and I use the remote. I have good interactions with the representatives and everything got handled really smoothly and professionally and done very well when I was on the phone with the technical support today. Also, their cost is about average compared to others.

The salesman from MONI Security was fantastic and very thorough. He talked to me about exactly what I needed and he helped me decide. I got MONI's security system since it seemed to be safer than the other ones. I have the app and it’s cool. I like the fact that I can adjust the temperature from my phone.

I have MONI's basic set up and I like that I'm able to use the app to turn the security system on and off from a distance. When I called customer service about a problem, they handled it the best way they can, but it was a little disappointing. Also, when the installer first came out, he didn't tell me anything about the specials. So when I found out about it, I called MONI but no one was able to help me. I really felt that I could have been serviced a little better and I didn’t know I was signed in a long contract.

I was a law enforcer in an area that was starting to have a high number of break-ins in the neighborhood and my house was burglarized twice. And we had a homemade security system for monitoring and it would set out an alarm that the neighbors would hear but, a thief would also have known it. So, when MONI's rep, Vanessa, was going around advertising their system, we gave it a try and, so far, I’ve been well pleased with it. The installer seemed very helpful, and he told us to call if we had any problems. It didn’t take as long as I thought it was going to take for him to install the system, I didn’t see any wires hanging out and he didn’t mess up anything.

My husband had passed away and I wanted more comfort at night knowing that I was going to be okay so I got MONI Security. The initial installation was perfect and professional. Their techs were trained well and know what they're doing. They tend to find problems and resolve them quickly. A gentleman came to my house six weeks ago and he was outstanding. While we were having the hurricane, something went wrong with my box. He took care of the problem immediately and left. He was very polite, professional and respectful. He did a fabulous job. They also have the authority to make changes as they help. However, I had a new girl yesterday and she was unable to help me. MONI should listen in on telephone calls to see how the newer staff members project themselves and how they tend to the problems of the consumer. But generally, their customer service has been fine.

I’ve been hearing about some home breakdowns in my neighborhood, and I’ve had that happened to me once when I was younger. I came home from school and I found somebody in my house that shouldn’t have been. It was not too fun. I am grateful that I had MONI when my swamp cooler switch shorted out because I didn’t have any idea how to put it out and I didn’t have a fire extinguisher at the time either. The security system detected the smoke. MONI called me right away and called the Fire Department for me. Luckily, it just melted the two switches and it didn’t go any further than that. I’d like to get some sensors on some of my windows but I can't afford it right now. I can barely afford the monitoring system as it is. But it’s worth it in the long run.

MONI Home Security has been fine in everything that I’ve asked and they do a good job of monitoring. The customer service reps have been very helpful when I’ve called. Sometimes, one of the sensors goes out and gets an alarm, and they call it quickly and resolve the problem. Their service has been excellent and the quality of the components is fine. I would recommend them if my friends want a monitored security system.

I’ve had my MONI home security system since 1997. My sister won it at a fair, but she didn’t own a home, so she asked the MONI people if she could give it to me and they said yes. Over the years, the service has been excellent. I have the motion sensors, the door alarms and the overhead alarm. I've been feeling so good about my MONI system so I've kept it all these years.

I’m happy with MONI. Everything that I need is on that alarm. It’s good for what I’m paying. I have a motion sensor in my backroom and a sensor on both doors. I also have a camera in the living room and a camera on the front porch. The guy who came out and installed it did a really good job. I called him once because I lost my keyfob, and the guy on the phone helped me through that when I got the keyfob and we had to reprogram it.

We like MONI more than our previous home security system. The installation was easier and we liked that we could get the system wirelessly. I like the feature of being able to interact with them straight from the keypad. If there is a door or a window that we haven’t opened in a long time and we go and open it, we get a notification letting us know that it was opened. So I like that feature because if somebody just wants to randomly open it even from the outside, then we would get a notification. It’s something that I haven’t heard of too much in another system.

MONI Home Automation has been very responsive to what we need. We were doing some upgrades to the house and thought a home security system would be necessary. We were in a home shell and checked them out. The installers were very quick and kept the house neat. The installation was a very smooth. We got the automatic door locks and the automatic notification to the police. It's a very nice system and the features are very good. Plus, the cost is reasonable. We've set off false alarms before and within seconds, they're on the phone with us. They call through their system and we converse with them through their system. It's very convenient and it's a good way to run the business.

I'm out of the house a lot. I have weapons, some gold coins, and some old coins. I wanted to make sure they were protected in case somebody decided that they wanted to come in while I was out. MONI is fantastic. The alarm goes off and a couple of minutes later, I get a phone call. I give them the password and tell them, "Everything is okay," or "Call the cops. I'll be there in a little bit."

MONI was the best available security company at the particular time. I’ve spoken with their customer service a few months ago and they were very helpful with what I needed to know. I replaced the locks because there was one that was a defect, and when I talked to them a few months ago, they told me I had to get in touch with the company, which I did, and they replaced the locks. But I have a problem trying to get in touch with the people that installed the locks. I can’t seem to get in touch with anyone because the numbers that they've given me just rings and rings. I was very frustrated. I was trying to find out how to program my locks and how to put the codes, like in my living room, garage and backyard. But overall, I'm very satisfied with Moni. I get quick response. They've called very quickly whenever I’ve forgotten to turn off the alarm when I enter the home and whenever somebody went out my door and they didn’t wait until I turn the alarm on.

I went through a divorce and it was kind of nasty. I had to move back into my home after I had my ex-husband evicted. My daughter thought that I needed security. She's with MONI and she thought it'd be good for me too. The system is great. It tells me when a window's out. I don't open windows that often but if my patio door or any door or any window's open I know it because the system tells me. Nobody's broken into my home yet, but the system will announce it and I like the idea. I like the way that my system is set up and I also like it when I call MONI. They are very professional. I'm treated with respect and courtesy. I had goofed up a couple of times and the alarm went off. They immediately called me.

Upon calling for assistance for an alarm that continues to beep, I have been placed on hold for an undetermined amount of time. I have waited over 45 minutes before hanging up the phone. I have sent emails-but to no avail. I want to opt out of contract without further billing.

Our local security people here, who we like, use MONI to monitor. I did not have any problems with the company, and they are very well priced. One time, we were out of town and the alarm went off. It was in the middle of the night when somebody got to the phone and it was disconnected, so I called them back. They were very nice and they assured me that they had already contacted the police department and that everything will be fine. I feel very safe whether I'm home or far away. We had the security system before where we were at, and we just moved to our new location that's why we had a different security system.

We have had good interactions with the MONI customer service team. We would use them again. We had the video doorbell installed, and they came out promptly. We've had questions about the service, and everything we've requested happened very professionally. Installation had very good coverage, and their installation people were very thorough. They were quick, efficient, and were able to walk us through the instructions. We enjoy using the system and we trust it. It didn’t stop when we turned it on, and it works like a chip. The system is user-friendly and we use it all the time. I'lI tell my friends that we’ve had good luck with MONI.

I had poor service with another service provider, and MONI Security's price was right so I got it. I’ve had a couple of issues with my smoke alarm. It was too close to the kitchen and it was going off quite regularly, and so I put it in a different location and everything worked fine. Customer service is always good with me. The security system works and I'm happy with it.

MONI came as a recommendation when we were not that pleased with the one who we had at first and it was also a little cheaper than what we had. When our home insurance company had asked about the security that we have for the home, I did a call and told them that they were really nice and it was maybe within 25 mins after I had talked to them that they emailed me the info I have requested. The only thing that I don't like is not knowing that it's going up - they got to do that on a draft. They do increase your bill without you knowing it. Nevertheless, I'm pleased with the service.

When bought the house, we're looking to have a burglar alarm so the folks from MONI said they can provide that and so at the end they did. When we set it on, and when we go back in the house the first thing we do was get the right button and to keep it from going off. We were very satisfied with their staff. They listened to us and they told us what they had to offer and it looked good to us and we bought it. Having MONI gives us a lot of peace of mind. And if I needed them, they would come help us and that’s money well spent as far as we’re concerned. We’re very happy with MONI and I would certainly recommend them.

My wife needs a security since we're elderly and I'm gone quite a bit. I was with ADT and when I called them before, they wouldn’t upgrade the system to what I wanted and said it wasn’t available in my area, but Monitronics did. When there was a notification on the monthly pricing, I called MONI to cancel and the guy asked what I wanted. I said I wanted cameras and some other things to upgrade my system and he said, that he could take care of that for me. He reduced the cost and sent me two Arlo cameras and I installed them. The MONI rep was upfront and honest and I felt good about him.

Thank you Moni for reaching out and reviewing my account again to assist in making this right. I will be returning to Moni once this obligation is fulfilled.

We used to have ADT before switching to MONI, which we've had for 6 months now. MONI is a much higher, much better system technically and much more reasonable price. We like the system where we can talk to a person right there at the box, which is a capability we didn't have with our ADT system. Also, their representatives were very good in addressing an issue we had. We've had a problem with our box where it's been hard to punch the numbers and it doesn't always hit and then we end up setting off the alarm instead. The technicians who have come out were great and superior in terms of professionalism and demeanor. Overall, I would recommend MONI and it was worth the time to compare MONI with other's current system. I'd also tell them to give MONI a call.

When I bought my house the MONI Security was already installed. I called them and said I was the new owner and if they want me to take over the account they need to bring me and install a brand new equipment for a security reasons. Because the old one could have been tempered by the previous owner. They agreed and asked me to sign the contract. I did. Then they sent someone to my house to check the equipment.

My sister referred me to MONI Security and for the six months I've been with them, they've been fine so far. I changed my password over the phone and the guy I talked to was super helpful. The team that came out was great as well. It was some other alarm which they said would be monitored through MONI. They don't usually do outside structures but they wired up our detached garage and didn't charge me extra. I like that they converted the monitor to ask if I needed assistance when the thing goes off. I'd recommend going with MONI. Their contract's five years long but it's cheaper than ADT.

I like the way everything looked online about MONI Security like its reviews. But when my smoke alarm quit working it took almost three weeks to get somebody out to replace it. My house was under construction so I really kind of think that some of the dust of the finishing built up. I paid for the extra warranty because I knew we were doing a construction project. I guess it wasn't a priority since it was a warranty job.

MONI offered a deal and I got their system for preventive measures. The installers were good and were done in a couple of hours. I like the remote arming of the system and that's good for me. With the camera, it tells me if something is activated within the times I have set. The quality service is okay too. I tried to change the battery one time and I set off the alarm and they called me for it. I'm happy with MONI and the service I'm getting for the features I have. But for the little bit of features that I have, the cost is a little bit high.

I chose to purchase a home security system because I am out of town sometimes, and I’d like to know that the house is secure. MONI is a little bit more than what one of my friends has been paying for ADT, but I’m happy with the system. The installer seemed to be very professional. They knew what they were doing and they could answer my questions. Customer service was also very good. I had a problem with the system's battery, and MONI sent somebody who was very helpful and explained the system to me much better than when I had originally purchased it. I didn’t realize until the tech came for the batteries that there was an app that I could get for my phone where I could turn the system on and off from wherever I am. He got the app installed for me and I appreciated that.

I already had a security system but it was wired. The MONI salespeople came to my door, talked about the wireless option and since they were there and the pricing was good, I went ahead and bought their system. The installers were very professional and the installation was quick and painless since they have the infrastructure from the other system in place already. They updated some of the sensors, updated the box and they added the fire alarm.

I moved into this place when it was new and thought about the possibility of an alarm system because I had seen people with signs out in front of their villa. Then there was a young man that came to my door, it was Monitronics at that time. He was polite and explained the service to me to my satisfaction. He answered my questions and told me what the monthly cost would be. I was surprised to find out that it was something that was so affordable. He left me with some materials and we set up a time for the installation which was fairly quick.

I had my own basic dial-up security system that called my phone directly in the event that anything breached my house. It was pretty good but I wanted to be a thousand percent sure that the system I have is kind of cellular so that if my phone line gets cut off, the system still works. I don't have any neighbors and my house is the only one on the street. MONI had good installers and the salesperson was the same but she tried to sell me shares in the company. Otherwise, MONI is better and I've been using them for three years.

I tried with Direct but I like Moni Security better and it's good. Their customer service is very kind and they are quick when I call for anything. I signed up over the phone and it was one of the guys who came and since I have a prior alarm system, he did very quick set up and I was impressed. I feel secure after having Moni and on top of that, I have my own video which was expensive to attach to that, so I have it separate. I've had the alarm system for more than two yeas and it's been very nice.

I just moved in the neighborhood, I live alone and I’m always at work. Plus my daughter’s going to move with me in a couple of months. The MONI rep was in the neighborhood and he stopped by my house three to four times. He was really persistent to sell because when he came and cut me a price, I was just moving in. I told him I didn't want to deal with that then, and a couple of days later he came back and left his name and number. He came back again and cut me a price, but I didn't want to pay that much money for security. Then he cut me a price again and said I had to get it, and I said I would get it on my terms. I set up the plan, and then I started calling to cancel. He called me back and asked why I was cancelling, and I told him that the money was not working back then. He called his boss and got it to the price that I needed, so I was really pleased with that. There was another company, but his deal was better.

Our alarm box began beeping once a minute this morning; after not getting an answer twice by calling the number on the sticker, I looked it up online, called a different number, held far too long and was then told the low battery is my responsibility to replace. The authorized dealer isn't involved anymore. With almost three years left on the contract, their level of indifference that I'd been defrauded was astonishing. I called the security company who had first had our contract, who was amazed they hadn't at least offered to send out new stickers with the proper number. Everyone's "It not my job" at Monitronics was deafening.

We have been with MONI for a long time and the installation went fine. Having their system gives me the assurance that we're protected.

My experience with MONI so far has been good. The installer explained everything, so I didn't have any problems. Once or twice I had to call to get my bills straightened out, and the reps were friendly and very helpful. They were also very professional at their job. It's a little expensive like everything is these days, but the quality is good and the system is wireless, which is a good feature.

I am a victim of the 2016 flood in Louisiana, and my alarm system was badly damaged along with my home. Although I contacted Monitronics to stop deductions until my house could be rebuilt, I was rudely told that I had to continue to make payments since I signed their contract. (The contract is for their monitoring services, and my house was down to the studs.)

I’ve had MONI like forever. They took over the company I originally had. My husband passed away and I’m living alone and the system made me feel more secure. They called me when my battery was running low and I appreciated that. When something else with my box needed to be replaced they sent me the replacement and told me how to fix it. I don’t worry about somebody trying to break in to my house one night and I have appreciated them calling me when my system needed attention. I’m totally satisfied with MONI and I would recommend it to a friend.

MONI's system is cellular which I like. It doesn't go over our telephone line which can be cut like the previous security system we had. And when it's cut, nobody would even know and they would never get an alarm. We had a few problems with batteries but other than that, the system hasn't been a problem at all.

After speaking with Theresa, Moni has resolved my issue to my complete satisfaction. As I expressed to her, I wish it had been easier to get to someone who could help me, but at least it has been resolved. I am hopeful that with her team in place, Moni is making a more concerted effort to show compassion and ethical business practices in relation to their customer service.

My alarm system has not been monitored by Moni for 6+ months, I attempted to cancel my service when my contract was up in August 2017. I am now receiving collection calls for a ridiculous balance for services that I did not receive. Nobody is customer focused at this company. I was told by the technician that sold and set up the service that I could cancel anytime. He misrepresented how customer friendly the company would be. I found them to be focused only on the contract and not the service provided.

A long time ago, I had been thinking about getting a home security system. Then MONI's reps called me and said that I was chosen as somebody to market a free system so, I thought it was a good time to do it. It’s a really great deal but what they offered for free did not include the windows. It only included the sliding doors but that was okay. The few times that I have called, their reps have been very clear, very patient, and very courteous. They have been wonderful and it’s really been a pleasure to do business with them. I feel very good about the system, too. In fact, anytime I leave the house, I arm it then at night, I double arm it so that if a sliding door was opened or somebody got access to a window, there’s still a motion sensor that would pick that up. I’m very satisfied with it and I have recommended it to a couple of people.

I've had my MONI Security for a little over a year and their price is way cheaper than other security companies. I called the customer service several times just to update my password. I was also having some problems with the application on my phone. There was an alert a couple of times so I called them back and I never had any problems. They were able to help me right away and I got all my questions answered. They have a good service.

Was a terrible experience. Lied to about the terms of the contract, was continued to be billed after requesting termination. Wrote a review and was contacted by a rep to resolve the issues but only after I gave a negative review, every effort to resolve the problem prior to that, I was offered basically no options. After being contacted I made arrangements with the rep, made a payment that was not applied and was unable to re-establish contact with that representative. Go get yourself a no-contract system and save a whole lot of headaches.

MONI's local salesperson was very convincing and we got their home security system shortly after we moved in to our house in April. It’s the first time we’ve had a home security so we’re still getting used to using it, but it seems to meet the need. My wife feels much more secure, especially if I’m gone, and it definitely has been a benefit for her so I’m glad. Early on, we had one minor incident where we went up in the mountains camping and we asked one of our neighbors to put something in the garage. They, without thinking, went into the house then I got an unexpected call while I was standing in the middle of a stream fishing. We had to deal with it, worked our way through and averted having the police come to the house. It all worked out and the MONI team has been helpful. We’re happy with the product and we’ll continue using it. I would also recommend it.

The customer service people at MONI are all wonderful. They’re treating me kind and they answer my questions and that’s all I need. Plus their price is good.

I found out today that when I arm my alarm while I'm in the house that there is a countdown rather than an immediate alarm. So in reality someone can break into my house while I'm sleeping and steal things or cause physical harm to me prior to my alarm going off. I was told that the only way it would go off immediately if the doors or windows are opened while it is armed "stay" is if they switched it so there isn't a countdown, however, that would mean that when it was armed "away" it would sound immediately and I would not be able to exit my door.

Everyone has been exceptionally nice at MONI and every question that I asked, they answered. As senior citizens, we're used to people being very abrupt with us, but they weren't. Whenever there was a problem or my husband was doing something wrong, they explained everything nicely. And when the system didn't work, a tech came, was exceptional and redid everything. I liked that the service didn't cost me anything and the tech showed me how to use the system in the best way to do certain things with the equipment so I was very happy. Our house is not a million-dollar house, but I feel more secure from neighborhood robbers. I would recommend MONI to anyone.

My neighbor has a home security system and I liked the way it worked. I also talked to the people from MONI who installed it and they were fabulous.

Moni Security has done a very good job. Everything works and I'm happy with that. I like that the alerts are wired to my phone. If there's a problem, you can activate or deactivate it remotely. If we go out for breakfast this morning, my wife would set the alarm while we're on our way and deactivate it when we pick our mail on the way back. It's very convenient. Their customer service is also top-notch. They know who you are, they identify themselves and they work with you quickly and honestly.

MONI needs to address how they issue a bill. My payment for the monthly monitoring is taken directly out of my bank and they don't have that information on the bill. When I had to order a battery from them because it was easier than trying to go somewhere and find this specific battery that was going to fit that keypad, they shipped it in. However, on top of the bill for the battery was the charge for the monitoring which I won't pay because it's already coming out. It was confusing and I had to call and was advised to just pay for the battery.

The installation team was great and the technician was very helpful. He walked me through every step on knowing about the alarm system and make sure I knew how to operate the alarm system before he left. He did a good job and I felt very comfortable with him explaining everything to me. The features are good as well. I use the feature where I can disarm and arm the system from my cell phone and that’s very helpful to me. Having Moni makes me feel safe and while I’m away from my home, I feel comfortable that my home is safe.

We purchased a home security system when we moved into the neighborhood. We had the ADT system before, then MONI reps came around door-to-door and we ended up going with them. The MONI security system was expensive at first, but we were paying for the equipment, and now the price is fine and comparative to other security systems. MONI also offered more features. My favorite is the back door feature because I can punch in a code and get in. We can also get to it through an app on our phone and my husband does that. I would recommend MONI.

Moni was cheaper so I chose to go with them over other providers. It is good and I have no problem with it. Everything is right on time. I upgraded to a touch pad and I got a key fob where I could actually set it when I go out the house. They came and did a service on it. The guy knew what he was doing and he did what he had to do. They also told me what the price is going to be. I’m satisfied with the system. Since having it, our sense of security is up 100% because now if we set the alarm while we’re at home and you open the door, it actually go off. And if it goes off too long, then they will call and ask what the problem is.

MONI had a good price and their system was a lot nicer compared to our previous provider. We had to switch over to a new system and the service guy was very helpful. They had a little problem though because we don't have good cell service out here. They tried a couple of different things but that wasn’t their fault. I like that I'm able to talk through the speaker or the keypad whenever we have an issue and their people are very responsive. I'm very satisfied and I'd recommend them.

My husband was an ex-policeman and when he was alive, he kept a home security system. Our old one was also good compared to MONI, but MONI has a very good price. Installation was also very good, and the installers were very knowledgeable and friendly.

I had a home invasion and robbery years ago so I got a home security system. I had ADT, Brinks, and another one, then MONI came to my door and I changed. But I cut service off four months ago. I disconnected it and I haven’t been using it. I have tried to get out of the contract but they won’t let me so I'll finish paying my contract out and be done with it. They're not going to help me and I'm tired of fighting with them.

A friend of mine used to view every presentation of MONI Security and he talked to me about it. I said go ahead and through him, I got the security system with them. However, I'm disappointed with them. The agreement was that they will send me a statement every month so I could pay what I have to pay. But they did not send me any paying notice for three months. Now they're calling me, harassing me and asking me that I have to pay. I told them that I do not deny to pay but they didn't send me any statement, so how can I pay. But they continue doing the same thing.

I cancelled our service with MONI Security in March 2016 because we were building a new house. I told the lady I spoke to that I would call them back if we decided to stay with MONI Security. I did not. I just discovered that they've been charging me since June 2016. I just got off the phone with them after being told the cancellation would be expedited. When I asked about the $400+ I had been charged for no service I got the run around.

5 year contract, year 1 was fine, then the so called "fixed" bill started increasing. I've called and had it corrected, took over an hour and they made it sound like a favor. I have an open ticket for sensors that no one has contacted me about in 5 days. When I call the tech, 3rd party, number there's no answer and VM is full AND now my bill is increasing again. There is of course no notification or explanation, the billed amount just increases. Also my alarm accidentally went off last week for almost a minute and there was no response from MONI, just another increased bill. Bottom line, if you need an alarm, get a dog or go with ADT.

The price of my previous home security kept going up every year and it was ridiculous. So, I called around and MONI had a good price. I was starting to have problems with my unit and I talked to somebody who said my unit was old. It was put in 20 years ago and so they upgraded me to a newer unit. The young lady was very helpful, answered all my questions. They contracted somebody to install it and although he wasn’t as good as the young lady I spoke to, he came out and installed it when he was supposed to and I was very pleased. Also, when I accidentally set my alarm off, which happens once or twice a year, somebody calls and checks. They’re always very friendly and professional, and they’re not irritated that I set off my alarm. Since having MONI, it gives me a sense of security and I sleep better because of it. I’ve been happy with MONI.

The company that I was with was sold out MONI. They tricked me into signing a five year contract, when it's supposedly for three years. From that, I was paying $49 a month, until ADT contacted me and told me I could get the same service for $28. I was mad when I realized I was overcharged so much. I tried to negotiate with MONI, and they were only able to lower it to about $31. I also tried to speak to the reps to try all the ways and be nicer with me on this but I couldn't get the rate that I was seeking.

I have been a customer for years, since they were Alliance, and have several issues with this service. The price at the time was competitive, however they have a clause in their contract that they can raise your rate up to 5% per year without prior notification and THEY DO!!! I now pay over $2 a day (for 2 motion sensors, 2 door sensors, and a smoke/CO2 sensor) and their connection to my control panel keeps timing out. The “constant communication" with the panel is the justification for $20 more a month.

I was always having an issue with ADT in trying to get service on their systems. One thing or another wasn't working. I was trying to get them out there, do a service call to make sure everything was working but they were really not completing my request. Another alarm system came around, asked questions gave us a cheaper rate on our system, and they also provide a detailed, skilled help and resolved our issues one way or another. We got picked up by MONI Security and they're good about helping us out on the little issues.

I already had another service and a couple of guys came to the door. I misunderstood them because they also told me that the company that I was using was going out of business. So I switched to MONI and stayed with them. That's been exactly six years that I've had them and I've been pretty satisfied. Every customer service representative has been helpful and friendly. My battery was dying so we took care of that. I would recommend MONI.

We found MONI at a Home & Garden show. I used to have ADT and at that time, there was no comparison because ADT did not have the same thing that MONI was offering, which was being able to set it up and check it from your phone. The MONI reps were extremely friendly and there was no problem with the set up. The installers were very informative in letting us know and asking about our needs. So far we haven't had any problems that weren't fixed by a new battery. We have to buy it ourselves, but they provided it and just tacked it onto our bill.

We went with MONI after another provider here was ripping us off. I once called them because I keep getting our email saying that the smoke detector's been tampered with. They got to resolve it for a couple of days, then it is back again -- it is an ongoing thing! We just ignore it now because we know that there is nothing. Nevertheless, they all seemed pretty professional and they got the process done quickly when they came home. I'm satisfied with the experience

We were at a fair when somebody came out and started talking to us about MONI Security. The price was good and installation was free so we thought we’d give it a try. We used it when we lived in California some time around 2012. And then, when we moved to Oregon, we had it transferred. The installer was here for a long time and my husband said he was very thorough in his explanation of everything.

I had ADT and I didn't like them. When the MONI guy came to the door, we did a comparison and he sold me on it. I have them for three years now and so far, I'm happy with my experience. When I call them, their reps have been very good and they provide reliable, secure and friendly service. When we moved from New Mexico to Oregon, they also moved the service which was great. I liked them in New Mexico and I like them here, too. The system is easy to use and I'm happy with my experience. I don't even think about them and that's a good thing.

After several years first as a Monitronics customer and more recently as a MONI customer, I decided to cancel my alarm services due to lack of use. Over three years ago I contacted the company to advise them of my decision to cancel my contract and was told to fax a written letter of cancellation to them at the fax number provided which I did. Despite following their cancellation procedure, I continued to be billed for alarm services prompting another phone call from me to their customer service department at which time I was told that they never received my letter. In December of 2014 I faxed a second letter again cancelling my alarm services.

The rates of MONI appealed to me. When I called to inquire about more window and motion sensors, asking how much they would be, it was a positive experience with their customer service -- as it has always been with them since then. The rep who came out was also very friendly, and he carried on a conversation. He didn't just come in and just install and then leave. We actually were conversing with each other about the system. He was able to inform me on how to work the system and things of that nature, so I really appreciated that. Definitely, I feel more secure now, especially being able to have the mobile app. I'm always on my phone and just checking it, making sure that it's still the way that I put it when I left. They just did some upgrades as far as if I leave my home without turning the alarm on, I will get an alert right away to let me know. I'm satisfied.

I’ve been using MONI for 20 years. At the time it was called Monitronics, it was cheaper than ADT. Customer service is fantastic! They helped me in understanding my zones. Sometimes, I get a low battery alarm in certain zones, and I did not know where they were and they would help me find them. Whenever I’ve had questions, they’ve been able to answer them. Also, whenever an alarm would go off, they would always call. They respond immediately too, and they would send out the police to my house if they weren't able to get a hold of me. Overall, it’s just a working product. It's a great partnership and a great experience.

I used to have ADT but they didn’t offer good service and when I checked with MONI¸ I liked the price and they were really nice. I was having trouble with my camera because I had to change my Wi-Fi system and it works through my Wi-Fi. I called MONI and the boy didn’t understand so he called their service department and they sent somebody out in just a few days and took care of the problem. He was great ‘cause he did every wire that was used.

A local agent called on me and Monitronics sounded like the best way to go. I have them for 10 years and they’ve been pretty good to me. I have the the alarm systems on the windows and doors, then there’s a motion detector in the Florida room to protect those windows. The other day, I lost a monitor on one of the windows and they were good about getting it fixed. It took a little while but I don’t have any complaints. I'm happy with it. They changed their name from Monitronics to MONI, but I can understand. I was in business myself and that happens. Their customer service reps have been very good and very responsive to my calls. They've called me on at least two occasions where the smoke alarm went off and the fire department came. Everything’s very positive and I’d recommend them to my friends.

I changed companies because I had a problem with my old monitor and the control box from the other company. But when this box from MONI SECURITY goes off you can hear it. Even if you’re dead you’re going to hear it and that’s what it’s supposed to be. Everything was good during the installation. I talked with their reps a couple of times when I set the alarm off and our conversations also went good. It’s nice to have the system when I’m gone, which I’m gone a lot. The system works.

After just reading multiple customer reviews having problems with cancelling their services with Moni, I am now very worried. I have had this service since it was named Monitronics. My contract ended over a year ago. I need to cancel my service only because I am moving in a couple of weeks and cannot use it where I am going. I contacted Moni and was told that I would receive an email to complete a cancellation form from DocuSign. Three days later I never received the email, so I called again. A day after the second call, I finally received the email.

We’ve had MONI for about six years and the service is good. We were looking at getting an upgrade but we don’t want to pay because we’ve been paying every month. Still, the reps I've talked on the customer service team were good and if one of the alarms go off, they’ll call.

I had a security system at the time, but I didn’t have the medical alert. With MONI, you can get the security system and a medical alert was thrown in, too. It sounded like a good deal to get the two services in a very similar price so I changed. When all of a sudden the alarm came on, I called them and it went very well. Apparently, it was because we had had a power outage and it affected the system. So, they went through the steps with me and what to do to get it to stop beeping and back online. They were very helpful. I’m here living alone, and I’m glad I have MONI. The system works well.

I've had good luck with MONI, so far. I liked what they offered when they came. They were good. I had to get one detector for the front door as it went bad, and they took care it. I feel more secure having MONI and I've recommended them to two or three friends.

MONI is my back-up system so I just wanted the minimum price. I check the system once in a while to see how quick the response is. I give them a minute or so. If I don't get a call back once I check the alarm, I'm not going to continue with the service. But it's fine with MONI. I'm satisfied with my experience and I'm happy. As long as I get a feedback instantly, they're good.

I canceled the account in October 26, 2017. I found another charge on our statement Nov 14, 2017. I called and got the run-a-around about signing a document, which, was suppose to come email and never did. I checked back in my spam and general email box for one month. They claim to have sent an email on Oct 26th, 2017, and there is none. I asked them to reverse the charge and they have refused. Then they tell you it takes up to 48 hours for their emails to come, which never did. Then they say it takes 30 days to cancel our account, which, they are going to charge you for another whole month (which is for December, which I canceled in October). Seriously this is a scam and the worst customer service I have ever had.

I had an awful experience with LiveWatch. (Still in process of closing it) After hours of calls and emails, the alarm is still not working properly. On top of it I sent two unopened items back that I have paid for and they send me $0 refund invoice, basically they took my stuff. It takes days for them to respond to your email. It takes hours for them to respond to your call... I’m still waiting (it’s been 4 Days since I sent an email requesting) for someone to close my account for good. I’ll never deal with them again and I’ll make sure to tell as many people as possible about my experience. I’m very disappointed and full of regrets that I signed up. I saved $10 a month but gain a lot of headache and lack of professionalism from LiveWatch. There is way too much good competition to waste on LiveWatch.

Moni put my 80 yr old mother on an 8 year contract on two homes. She went to assisted living over a year ago and we sold one house and asked to cancel. They stated that with a signed letter on letterhead from the assisted living home they would cancel her contract for both homes, already 5 years in contract, that does not expire until June of 2019. Each time we send the documentation, they need something else, stating that I did not send a letter, signed and on company letterhead, but I still have the email they accepted and agreed that they would accept with the letter as an attachment. Finally after months they finally agree they have what they need and will cancel. They don't.

I had ADT before and a guy came to my door who made it sound like ADT was upgrading my system. After everything was said and done and I signed the contract which was for three years, that's when I realized they're not with ADT and so I ended up with MONI. One time, the alarm got triggered and the rep was very friendly and nice. Then there was another time that I had to call when one of my motion detectors kept going off. It was the battery. I had to take a picture of it and send it to the tech's phone. He was able to help me and walked me through it on a phone call so that was really good. But I noticed that since I signed with them, their price went up.

Monitronics Security systems do not work. They call the police to your house when it's not needed - repeated numbers of times. They then tell you to fix the problem that you will have to agree to extended service with them. They are a disingenuous organization that cares more about money than about your safety or security.

When we first got the system, we didn’t have to pay anything. All we had to do is continue our monthly service. Then our house went in the flood. The city didn't turn off the water. I was down in my baseboards, the pipes blew, and water went everywhere. So our house had to be redone and tear down walls because we got mold. I owned a day care center and we had to move our business, and we had to find places to stay. We were out from February all the way to August. In the process, we called MONI alarm system and the city to let them know about what's going on. And everybody puts us on hold. So, when we got back and I called MONI to get the system running again, they told me I had to pay $1,000 to get it back up and running. I don't have that amount because I had to put money for myself because my insurance had not paid us enough for the things that we lost. We had to wait. We just got money back and we still got our attorney. But MONI didn't work with us at all.

A fellow from MONI Security came to our door one day. He was so convincing and non-pushy. He gave me the facts and it made perfect sense. Everybody from the MONI Security customer service team was fine and they hold the company in the highest regard. They're very courteous and understanding when we make a mistake. Couldn't ask for a better service. When the alarm goes off, they're on top of it. The installation was quick and thorough. Before we go to bed the system has to be on. It works instantaneously and we love the way MONI Security interface with the police. MONI Security works perfectly and we are very pleased customers. We are very dependent on MONI Security and we don’t feel comfortable without it.

I used to be with another company and MONI bought them out. Everything was transferred over to them. Talking with their customer service reps was a good experience. I didn't know I could use my cellphone with my current monitor. They said I could and walked me through it.

A year ago, the fellow who came out and installed the system had a very poor attitude. He was dissatisfied with his job and very much portrayed it. We're seniors and you have to show us how to arm and disarm the system, but he was just in a hurry. So I contacted MONI because I thought that they should know how they were being represented. I talked to a gentleman back in New Jersey and it seemed to me that he was more than just a supervisor. He was grateful that I brought this to his attention and he followed up with an email. The installer had to come back for some things and his attitude was entirely different. We've had one more time when we had somebody come to our house to change some things and he was very nice, informative, and helpful.

At the time I went with MONI, I compared the rates between them and ADT, and MONI was cheaper. However, my system has not been working properly. They have no service techs in my area, so it's been my nightmare trying to schedule service with them. Every time the tech comes out, he tries something different and then goes away and then the system breaks down again within a few hours or a day. MONI doesn’t give the third party tech enough instructions. They don’t have all the details of the case. They come in, I at least talk the process with the tech, and every time it's a different tech.

A security provider in our area recommended MONI Home Automation. They were accessible and knowledgeable in what they were talking about. Another company did the installation and they had to come back multiple times for technical and hardware issues. But everything has been great till this day and we feel secure with the service that we're provided. The price is a little high but it's worth to have someone 24/7.

When we first moved here in 2012, we weren't familiar with service providers. So, our main alarm company that's setting our boxes recommended MONI Home Security and we were in agreement with them. We like MONI, but we are concerned because we haven't had a follow-up in the system from them for a year or so. We pay our bill, and so we're trusting that we have a follow-up. We like their pricing, but we have considered looking elsewhere just because we're not sure just how secure we are with their group now. We are concerned that if we needed them, provided that the alarm was not set, we would have to wait long.

When I bought the house, I had a concierge service that recommended all things from cable TV to monitoring and so I went with MONI. The service was fast, easy and well done, but I was disappointed that no one told me it was a three-year contract at the end of the installation. I was really pissed and I still don’t like that at all because I can get cheaper monitoring in Atlanta. No way I'm going to pay $40 a month for monitoring when I can get it for $29 and the security is all the same. I had all the windows in the house replaced and there are two windows in the kitchen that are very easily accessible by burglars so I need to see about getting more of the window sensors. Still, the experience has been good.

Five years ago, I moved and someone from MONI was going around. I let the man in, talked to him and he was very nice. I mostly like the fob feature 'cause it's convenient and the security as well. When my fob broke on the keychain part, I called and their reps were good and helpful. I'm happy with the service MONI provides.

When my phone line went dead, I called MONI and they put in a wireless. They were going to charge me something but I didn’t want to pay. So they did it for nothing, but it was a good deal and it kept me there. Everything went great yet I need to call and have them sit and test it again. I’m 77 and we don’t travel much anymore so MONI gives me peace of mind. Everything’s been great with their customer service reps also. I have a gal who comes once a month to clean the house and she has a key but we haven’t told her what the disarm number was. One time, her daughter came and the alarm went off when she opened the door. The response time was great and the alarm works, which was good.

I had another system that got transferred to MONI and I like it a lot. If I'm not home, it lets me know when it goes off. I feel secure with it and my little dog and I feel very safe. When I go out of town, I know that my house is going to be in good shape when I get back. I'm happy with the system.

I wasn’t aware that our MONI system had not been upgraded because it was installed in 2011. It was leading to run off of a digital box that I did not have. I only knew that because as I was going to leave for vacation I called to have them test to make sure that it was working and they said that I need to be upgraded to something and they did. They were going to charge me some ridiculous amount for this piece but instead, they just extended my contract which I was satisfied with. It was just a little irritating that nobody informed me that I needed a new system and I had the option to get it and upgrade to it which is an extension of my contract. Had they said that I would have been much happier. Overall, it worked out so it is not a huge deal.

My dad has dementia. He called in February to cancel his account with MONI informing them that he was moving to a new company. Eight months later they were still collecting from his bank account and profiting off a contract that they KNEW was not in use. When I called to cancel the account they made every effort to make the cancellation difficult. This ensures that I have to pay another month for their service that isn't being used. This company is unapologetically predatory. No one, NO ONE, should EVER contract with them. This is exactly what I will be telling EVERYONE within the sound of my voice or at the extension of my interwebs.

Update: After posting the previous review Theresa with Moni called me and we discussed the issue of discontinue service because of moving. She reviewed my account and quickly made it right. I would also like to add that over the past 13 years of service from Monitronics I had serveral occasion to interact with the company and each time the service request was very professional and I was pleased, otherwise I would not have stayed. I am very pleased that Theresa corrected this past issue and would therefore keep Moni in consideration on needing another monitoring service.