Brinks Home Security Reviews

Updated on 11/20/2018: I wrote a review earlier on the company in general and it appeared as if Jacob ** was going to be helpful to resolve the issue. I left my number in a message in here and he didn't call. He said he tried to contact me in a letter, which was simply a lie. I called him last week and left a message, but he didn't return my call. I figured he was on vacation so I tried again today and luckily, I was able to get a hold of him. Unfortunately for me, it was a waste of my time. He was not at all helpful in resolution and demanded payment, even though I canceled my service. The only resolution they offered was more threats if I didn't pay. Don't bother to sign up with Brinks, unless you don't expect to have problems. Worst company I have ever dealt with in my life and I've been around quite a while.

My name is Rich and I am writing this for my brother as he is the one trying to cancel his security service with Brinks and he has no computer. He is on a limited income and the monthly price has gone up to 60+ dollars a month. When he called to cancel his first problem was he could not remember the code word as he has not used the service for 4 years. Then, when they did identify him they said he could not cancel over the phone but had to write a letter. This is somewhat difficult with his arthritic hands and he just wanted to be able to settle it over the phone but they refused. He is a retired disabled factory worker and a veteran and I think a little leeway should be considered for his plight. I am willing to write letter but have no information on who and where to send it to.

I received a Brinks marketing post on Instagram, The ad stated the price of the system was $99, with a $29 monthly fee. I received my credit card statement and was charge $542 by Brinks not the Advertiser's price of $99. Buyers beware of false advertising. I am praying Brinks sends me a refund asap.

Ten years ago, I got to talk to a man who was exhibiting Monitronics at an event where I was also an exhibitor. At that point in time, Monitronics was a division of ADT and I was familiar with ADT. The pricing was also right and the man didn't try to sell me a bunch of things I didn't need. Then, my wife and I talked about buying a home security system, and we went ahead with them.

I have been a customer with Monitronics for 10 years. Due to treatment of an incurable form of lymphoma I have been on disability and need to cut my living expenses. I called Brinks to cancel my service but was offered a significant reduction on my bill. I balked but eventually agreed to continue at this reduced rate. Fast forward six months, now I’ve decided to sell my home. I called to cancel my service again and now they are saying I’m locked into a contract because I accepted their lower rate offer.

Brinks has billed me for service when my account was suspending. The signed contract had no date to restart services at the new location. I recently moved homes, before moving I called LiveWatch (recently acquired by Brinks) to suspend my account during the move as the alarm was staying with the old home. I was told Brinks would reach out in a few months once I was settled in to work with me on a new system design and during this time no billing would occur - they never reached out.

I originally contracted my home security with ADT; a 2 year agreement. When that agreement was met I ended it and chose to go with Monitronics as my security company. The person that came to my house told me that it was Monitronics that paid for the original install of all the equipment but that ADT did the monitoring, a lie I later found out. When all was said and done the system was all set up and working and the tech left. All went well. After a time if I remember right just before the 2 year agreement was over Monitronics changed its name to MONI then not long after that it sold out to Brinks then the price went up. I called wanting to end my contract because the 2 year agreement was up. That's when I was told I was in a 5 year contract but they didn't know why since all the contracts were 2 years.

Prior to having Brinks' system, I really liked the first unit I got with my previous provider but then my window wasn't wired. A salesman came along and said that he had worked for my previous company and that it was changing hands. He also said he could change my existing unit and do the windows as well. At the time, he said that it would be no problem to switch over, not realizing that I was still in a contract with the first company.

Absolutely horrendous. My business has done business with Brinks for 6 years. I gave them a two months heads up about our new location and grand opening that we needed a security system, they let me know two weeks prior that they are not going to do it. Terrible customer service and response time.

After being offered 2 do-it-yourself cameras (that you can purchase for about 80 dollars at hardware store) which did not tie into my system Moni became Brinks and inherited my new 36 month "extended" contract with $53 dollar per month charge on a 4 year old system. I have since switched to a new company and have requested a bill several times but to no avail. Instead I have called 3 times and been treated rudely and told various stories when just trying to get a final invoice to pay to get me away from this company and out of this contract. My mother who also had this system had so many issues with low battery etc. she finally canceled her service with Brinks too. The quality of service is poor all around.

I have been trying to close my account for over 90 days. I was a customer for 8 years and when I called to close the account I was informed that I was placed in a 36 month contract without my knowledge. I requested they close my account and I agreed to pay the remaining balance but instead they insist on keeping the account active and suggested I pay monthly until the contract ends. I informed them that I rather terminate the contract than keep it active but despite emails and multiple calls I have yet to receive a buyout amount and cancellation letter. Closing the account has been extremely frustrating and I will NEVER do business with this company again!!

I called in today to cancel my service and in my attempt the customer service rep - Andrea stated I cannot due to I signed an agreement in 2015 which therefore it is not up until 2020. I did not sign anything in 2015 and my initial agreement was signed in 2010 and therefore would be eligible to cancel but she kept saying, "No it was signed in 2015," and I finally got her to transfer me to a manager - Jose - ID #** and he said it was signed but NOT DATED in 2015 and placed me on hold for 30 min. To find when the contract was dated. To discover he found that the contract was signed in 2010 and then tells me that, "Our policies do an auto-renew if we don’t hear from you," which why didn’t he tell me that the 1st time when supposedly found the contact in 2015. You will never get out of your contract and will have to pay the heavy penalty fee. This terrible company.

I have been a customer of Monitronics for 8-9 years. I noticed in early 2018 my bill going up. I called to get it lowered. They lowered the bill. Apparently at that time that signed me up for a 60 month contract. I didn't understand this. Fast forward to May. We decided to sell our home. It sold the day we listed. I called to let the company know I needed to hold service because we would be living with family for a few months until we could get in our new home. They told me they could put the account on hold. I was still billed monthly even though I wasn't supposed to be. So long drawn out phone calls multiple times through the summer to fight those as they weren't monitoring anything. We moved in in September. I call and am told $700 to come install equipment.

We decided to purchase a security system so when we go away we can monitor and everything is safe. My husband picked MONI but we didn't know that they were bought out. So when we were trying to get a hold of someone there, we just couldn’t get a hold of anybody. Although we didn't have any issues with the techs, we were only able to speak with someone at MONI when we switched companies. The system we have now is digital which we like better.

Do not use this company. They will not tell you this when you sign up, but if you ever choose to discontinue service, as in our case when we were moving and would no longer need it, they decide that they retain the right to keep billing you for 30 days or more from your cancellation date. I received an entire month and a half extra in charges after the service had stopped and we were no longer even living in the home. Customer service was entirely unhelpful, first speaking to a "billing" specialist that could not form words in English to save his life, a security specialist that just immediately transferred me, and then a general customer service rep that refused to do anything to remove these charges.

I wanted security on my home. I started with a company which I was surprised with because their price was reasonable. Brinks then bought them out and since then, the price has stayed the same. The cost is fair especially if I can get the other features working since all I have right now is a doorbell and the security when I leave out. I have the smartphone features but I don't know how to use them or how to set the alarm. I also don't see when my doorbell rings or anything on my phone when I'm not at home. The only time I see it is when I'm there and I hear it on my phone. Still, I would recommend Brinks. When I called their customer service a month ago to fix my doorbell, they responded right away, talked to me and told me what to do. They got me up and going, so I'm happy with that.

I have had home security with Monitronics now Brinks since 2015. I was on the phone with a number of sales representatives and managers to include a Mr. ** and Mr. **. I called to resolve a problem that I have with my account. These two gentlemen were extremely uncooperative and my issue remains the same. Unresolved! I would like to speak to someone that can help me with my issue. According to these gentlemen there is no one else besides them that can help me. My original contract was for 60 months. It was extended another twelve months without my consent. When I found out the representative told me she would check the phone call in which the adjustment was first made and get back to me. She never did. I called today to follow up and was treated with the same disrespect as in the past. Any recommendations?

I recently purchased a newer home with an elaborate Brinks system already installed. I have tried for over a week to reach a customer service rep to help me silence an alarm that indicates low batteries in the smoke alarms. After replacing every smoke alarm battery in the house the alarm continues to go off 24 hours a day. I can’t sleep or live in the house with this alarm. I finally Removed the entire control panel from the wall and cut all of the wires. Customer service refused to offer any assistance until I signed a long-term contract. I will be doing business with another company. Sure.

Updated on 10/25/2018: Within 24-hours, "Jacob" their online customer service rep responded on this site that customer satisfaction is a must, he'd like to look into it and I should contact him at the email provided in his message in order to resolve things. I've since contacted him FOUR times via email over the past week with absolutely no response whatsoever. So, the "Resolution in Progress" notation on this site is worthless and completely untrue. It is simply an acknowledgment that the someone from Brinks publicly replied to a negative review, NOT that any effort to research or resolve the issue has actually occurred. I reiterate my previous review and, frankly, am even more adamant that I would NOT recommend Brinks Home Security anyone. Ever.

We've always had a home security system. I had ADT for years and I was very happy with it. Then, a MONI rep came and told me $39.99 a month. I hadn't heard of their company at the time and I said I would try. I switched to MONI which was bought out by Brinks. The installation from their third party contractor was a fiasco. I signed up in March and the system didn't work properly until at least June. I told them I wasn't happy with the system and the guy said he would fix it. He kept coming over as long he kept responding. He had to change the keypad and at the end, it turned out the equipment, like the CO detector, was expired. I took it down and it said, "Replace in 2016."

We called to cancel our service with Brinks over a week ago because we have sold our home and moved. They will NOT send us the cancellation email with the documents that they say we have to sign. They claim that they did send the email and that it probably went to our Spam folder, but I've been checking our Spam folder every hour since I called last week. They want us to move our system to our new address, but when we tell them we don't want to do this they get highly defensive, and then they don't send the cancellation email as promised. I am extremely irritated, and at this point I will never consider Brinks again because of the very poor customer service.

We are moving to a different state. We set up our security system with Guardian. I called yesterday to cancel because we have not found a house yet in Iowa and are leaving Colorado next week. I called Guardian. They told me they has sold our account to Brinks. We were never notified. They gave Brinks access to our bank account without our authorization. I called customer service and they claimed they couldn't find us but their automated phone system had already verified our address. After going through several minutes of frustration in that department, I had to go on hold with another department.

We are moving to a different state. We set up our security system with Guardian. I called yesterday to cancel because we have not found a house yet in Iowa and are leaving Colorado next week. I called Guardian. They told me they has sold our account to Brinks. We were never notified. They gave Brinks access to our bank account without our authorization. I called customer service and they claimed they couldn't find us but their automated phone system had already verified our address. After going through several minutes of frustration in that department, I had to go on hold with another department.

My husband died and I wasn’t comfortable being here by myself without a home security system. I have a neighbor who was very good in helping me and he advised me to get one. I'm very illiterate about the technical side of the system but my friend was here when it was put in and it was fine dealing with Brinks. The person who came to put the system was professional, friendly and helpful. My needs changed not long after it was put in because my daughter and her husband moved in. They have staggered working hours so, the monitor was put right outside my bedroom. They were way on the other end of the house and they couldn't get through it before it would go off. So, we just don’t use it. It was something that I needed at that time but I don’t need it now.

I renewed my contract with Monitronics Security in 2015 for three years. After Brinks bought out the company, my payments went up from $49.99 to $69.99. That might not sound like a lot mind you, but that's an extra $240/year that I did not agree to. I tried to cancel earlier today and the customer service team was more than unhelpful. They originally couldn't get a supervisor on the line and when I said that I would hold, they let me know that it was against their policy to keep a customer on hold and basically pressured me into hanging up. After I made it clear that I wouldn't be hanging up any time soon, a supervisor, Natasha, conveniently became available. I explained my situation and she said I still had 22 more months to pay on my contract. That's not the case.

There was a break-in in my neighborhood and everybody here in this cul-de-sac had gotten an alarm system. I went with Monitronics and they changed to Brinks. Compared to ADT, their technology is updated. I intended to leave Monitronics to go back to ADT, but I didn’t know I was under a five-year contract. So, I didn’t change because of what the cost was gonna be. Monitronics's reps have all been courteous, cooperative and professional though.

When we bought our first home, it came with Brinks. Then, when we moved to our new home, we tried to turn it over. They paused our service and it was easier that way. Whenever we had to pause our service, they told me they were gonna credit us months, so when I called to re-activate, they said I have a balance because it was still active. Also, we had an issue where they forgot about the fire detector. They had installed the break and door sensors and they sort of forgot about the fire detector. I called and asked if I was ever gonna get it and they had someone over the following day and it was installed. And other than those, they were always helpful and nice. I had good customer service and the techs were always on time and efficient on everything.

I had Moni prior to conversion to Brinks for roughly three years, no problems. I moved in 07/2018 to a new address and called to have service moved. The moving department assured me that all would be as it was at my previous address and to have installed free of charge I would just need to extend my contract 36 months. Well here we are 10/2018 and it’s still not right.

Everything is good with Brinks. I got a home security from them 'cause of the robberies. However, I had to fix something on my backdoor ‘cause when I open it, the sensor wasn’t beeping, but they walked me through that. Then, they sent out the parts and I had to replace it. I would recommend them.

Jacon from Brinks supposedly took care of my issue with Brinks on 9/25. Apparently his assurance that I wouldn't be billed anymore after I tried to cancel on 9/11 was complete crap. I just received another bill from them today. My guess is they will play the in public act like it's resolved, then wear you down until you pay so you don't have mark against credit.

We originally had Brinks and they did the switch over, which I didn't know they were gonna do. We had good experience where I live before in Southern Oaks so I figured to continue with the experience with them and where we are now in Redding. When I tried to have it transferred over, they didn't disarm the service. Their rep didn't set it up nor turn it off. The people that moved into our former home turned on the alarm so the Police Department and the ambulance came. We got charged for that ridiculous situation.

We just moved into a new home and I wanna make sure we have it secured. We had our own internal so we can monitor it ourselves before and I didn't wanna have to wire everything myself. So, we decided to go with one of the top people that were out there and went with Brinks. I called and we ordered the equipment. I called on a Monday and we had the equipment by the end of the week. Then, the tech came out, got it installed, and he was in and out within an hour. But we had a cellular module go out in the main panel and I had to call them on. They came out and we're good about it. The tech was pretty technical so it's nice to have somebody like that.

I signed up with Monitronics where I had a guy come in and I told him about the houses and what needs to be done. Then I was told what it would cost and they set me up on a monthly monitoring. They then traveled out of Midland all the way to the ranch and Lubbock to put all the systems in. The guy also set up the payments and put the app on the phone. He did it all for me.

I had Monitronics before they changed their name to Brinks. I completed my five year with Monitronics and wanted to cancel my service since I was laid off of work and was at home most of the time. I called Customer service which they were able to convince me to keep it and that they would reduce my bill from $45 to $19.99. I agreed and was supposed to have this service for 24 months without contract according to Michelle who is the account manager and who I spoke to on July 25, 2017. When Brinks took over the company, the bill started being $45 again.

Be careful signing up with them, they’ll send you on hurdles back and forth between American Defense Systems and Brinks because apparently Brinks is just the monitoring company in ADS. On Brinks' site it states there is a 30 day cancellation without contractual obligations, but upon trying to cancel they’ll send you to ADS and ADS will tell you it’s only 3 days to cancel and that you would have to pay 80% of your 36 month term (In my Case $1800+). I asked what was the 30 day cancel window for and they promptly answered with “I don’t know”. If you want a good company please look elsewhere as you will see that I’m not the only one with this issue.

I have been a customer with Monitronics for over a decade then Brinks took over. Today was the first time that I needed to reach out to Brinks and I was highly dissatisfied with customer service. My system is not working correctly and the representatives were very rude and unconcerned about my issues and safety. Paying a monthly fee for services should entitle you to be safe, respected at all times. I understand that the representatives have scripts but they need to be trained on how to be professional and courteous. I have emailed corporate and I am awaiting a response.

I was a MONI customer for ~10 years. 3-year contract at first, then month-to-month. There were price increases over the years but nothing excessive and the service was good (at least there weren't problems). With the switch to Brinks in early 2018, I didn't notice any changes except for a letter from Brinks requesting to auto withdraw from my bank account. That's not something I allow anyone to do so I ignored it. (Now I'm glad I did.) In late June, I put my house on the market and disconnected the alarm system to make showings easier. It took Brinks until early August to even notice the system was disconnected. Not sure how that's "monitoring". At that point I made, what I thought, was a simple request to cancel my account.

I have had nothing but trouble from this and the previous company. We moved and wanted to have it installed at new house. Which I should have never done. It never worked properly at my old house. After the 3rd time the installer came with the wrong stuff I told them I wanted out. Well come do find out I was signed up for a 60 month contract. Told them I will mail all the equipment to them. After playing the hold game for over 3 hrs I was told that I couldn’t get out of contract. 100$ for 60 months for a product that never worked completely together in the first place. I highly suggest all stay clear of this scam called BRINKS/MONI!!! I will have to consult a lawyer now.

I called today about the latest rate increase in my bill. I have had service for 27 months after signing a 24 month contract. I was told that I agreed to the rate increase and I have 33 months left on my contract or I can pay over 1,700.00 in cancellation fees. I will never deal with this company again. I'm still trying to figure out how to cancel this service. Very dissatisfied!

5 years we decided to go with Moni Security systems for our new house. Signed a 36 month (3 year) contract. I was told that I could cancel at any time after that with no issues. 2018 comes around and 3 price increases, find out Brink's took over Moni. I called to cancel my contract after several equipment issues and billing screw-ups. After dealing with the ridiculous automatic message system and talking three different people what I got out of it is that there is NEW 5-year contract and it would be $1,100 to cancel!!! This is absurd. NEVER signed another contract. Horrible customer service and telling everyone I know to stay away from them. I do not want their services and wish to cancel immediately but $1,100 is asinine.

We already had a security system and a guy came back selling the Brinks. He told us it would be easy to go ahead and install this one. The one we had was old and we needed to update. We got Brinks and the same guy installed it. He was very nice and he seemed to do a good job. He knew what he was talking about and everything works fine so he undoubtedly did a good job installing. One problem was, we purchased the camera to put in the foyer at the front door. But there's no electrical outlet there. It was a plug-in camera, so we've not been able to use that. I wish that was wireless some way.

A rep from Brinks came to my door and because of the option for the doorbell camera, the garage door monitoring and the stuff on my phone, I switched over to Brinks. Their system has more features that the system that I had previously. Although the garage door works fine, the rest of the other features doesn’t work most of the time. So, I'm considering changing again because I'm not getting the benefit of the dollars that I'm paying.

One year ago a salesman came to my door and provided information about Moni Security systems. Everything he said sounded great. I was told that I could cancel at any time. Hmmph. Well, at some point Brink's took over Moni. I called to cancel my contract as I found another provider that can give me more bang for my bucks. I was told that I signed a 3 year contract and I would have to pay $1100 to cancel it! That's RIDICULOUS! I do not want their services and I have to either fork over $1100 or continue to pay for services that I am unsatisfied with. This is absurd. This is like a bad relationship that you can't seem to escape. I would never recommend this company, they'll hold you and your money hostage!

Poor customer service, long call wait times. Been trying to cancel my service for over two weeks as I don't even have my house anymore. Called on 9/11 (30 min wait time as they likely have 1 person to help with cancels), was supposed to get an email from them 9/12 to begin cancellation, but never did. Finally followed up yesterday as I have been busy moving. They finally sent email and now have my official cancellation 30 days away. Scam artists when you try and cancel to extract as much $ as they can from you.

After four years of service I had decided to move on base due to personal hardships. I sent my housing orders to Brinks only to be told they do not honor those types of orders. I wish I would have went to Vivint because they are military friendly and understand the military. I will never recommend or sign with Brinks again!

I tried to cancel this 6 times! I sold my home over a year ago and after speaking to many different departments at MONI/BRINKS was instructed that if I signed and filed the paperwork that at the end of my contract with them the service would be cancelled. That was in March. Now it’s end of September and they still haven’t stopped charging me. It’s such a scam. I spoke with them again today and seem to have yet another whole round of paperwork to sign and NO REFUND offered whatsoever. They make this process seemingly endless on purpose just to squeeze out as much money from people as possible. Definitely will never ever again use this company.

My mother got involved with Brinks Home Security. When I moved in, I took over the house. The technicians who came seemed to be okay but they weren’t local. Instead, they were from Utah. Also, Brinks' price kept going up and they weren’t clear with the contract. Furthermore, when they left the contact, it wasn’t even signed. Then when I tried to cancel, they wanted to charge me for 30 days. I don't even own the house and the service is turned off which is crappy. Plus, every time we call them, the customer service gives a lot of headaches and their reps are very rude. They should train their people to be more polite. I won’t ever use Brinks again.

There was a system here already and Brinks just redid whatever they hook up for their company, which was pretty convenient. Though I haven't had the need for them, having the alarm system makes me feel safer.

In November 2017, a rep from Alpha/Moni/Brink lash whoever keep buying or transferring the company came to my house and make the alarm system sound like a good deal. Funny thing about it is I signed for 36 months, but when the contract was "sent" it reflected 42 after signing. I did not notice it because the rep Julio **, Albuquerque NM said that the internet was not working, but it he was going to send it as soon as he gets to the offices that date. 8 days after the contract was signed, did not received a copy of the contract. Technicians finally decided to come by to install the alarm system. It was obvious he did not know because he was using Youtube to install/set up how to install things.

I like the way their guys did their presentation when they came to the house. One time, they showed up and tested the alarm, which was great. Then my alarm system went out and I called the company and they got the people that they used to come. It took them a long time to get here, but they fixed it free of charge. It is great having an alarm system, and it always has been. The other company we had was terrible. We had to threaten to sue them because they kept taking money out of our account, but everything on the MONI/Brinks side was good. I'd recommend them.

I have accidentally found out that one of my sensor in my house in not working by setting up my alarm on "away". I have called the company and the first person I spoke to told me that if something happen to my house I have a personal insurance for that. Second time I called the company did all the testing while I was in the house and technician over the phone determined that the sensor is set up to high. I am 5,11' and the sensor got activated when I have raised both of my hands. Technician offered to fix that issue if I buy additional package for $40. To me this is insane. I have a alarm system that is set up by the alarm company incorrect, I am not protected in my own house but I do have to pay for it. Wishing to get out of the contract. Oh moreover when I sign the contract I paid 39.99 now I am paying 45 without even letting me know that the price will be increasing. Please go with different company.

This company continues to take money from our bank account 28 months after first cancellation! BEWARE! Do not give them your bank account information! When we bought our house in 2001 we walked in through the garage door after closing. We had no idea the previous owners had set the security system and we set it off after we opened the door. We call the 800 number listed on the keypad. Brinks Home Security refused to silence the blaring alarm, no police ever responded to the alarm. We had to argue with Brinks to get the alarm turned off, they refused and our only option was to rip it off the wall and throw it in the garbage. I said then that we will never use them for home or business security, they didn't respond at all the alarm going off, nor it being disconnected and thrown away that day.

I was reading online and I found out that Brinks had good customer reviews and it was a locally-owned company. The guy who put in my new equipment was really good. We found out though that the alarm wasn't triggering. I was paying for it and it wasn't working. I called and the first girl I talked to was fantastic. She followed things up and was very helpful. Plus the guy who came to service it was great. However, Brinks ended up charging me, so I had to call back to get them to take that off, which they did. But they still charged a service fee and that's not right.

I was a Monitronics subscriber originally. I signed a 60 month contract on 8-6-13. It says on my contract Rate guaranteed for term. I have had 3 increases since that time. My contract was up on 8-6-18. When I called to cancel my subscription I was told there was a verbal contract extending my contract for 7 more months because I moved my service. My contract states that moving would be free of charge also I never agreed to a 7 month extension. The service worked great but between the hikes in my cost and this 7 month "verbal contract" I am very disappointed. NEVER AGAIN.

I have been a customer for multiple years. I had no idea that they tack on 6 months of service when you move to a different location. I have been out of the house for 5 months and still paying a monthly service to finish out my contract. After speaking with a customer service rep today, I learn that I still have 3 months remaining. They don't want to offer a discount to close the account, and they kept transferring me and placing me on hold. If I were a new customer looking for a security system, I would be very reluctant to use this company.

We changed our alarm and our alarm company on 8/23/18. We sent our letter of cancellation on 8/27/18. Brinks took another $59 out of our account on 9/5/18. Today (9/19/18) Brinks called us to say that they were not getting a signal from our alarm equipment (they shouldn’t have gotten a signal since 8/23 and they are just now noticing it. So much for their monitoring). I spoke to billing to tell them to quit taking money. They said that they received the written cancellation on 9/11/18. They should have received it at least a week earlier. Then I was told our letter was incomplete. What??? I was told that we hadn’t signed it. NOT TRUE. I was told it would take 30 days to cancel. Therefore our account would be cancelled on 10/11/18 (just in time to swoop in and get another payment). I thought our cancellation letter was incomplete. They also tried to tell me that we pay a month behind. Again not true. We have cancelled the auto pay with the bank (for a fee).

We've been with MONI for a year now and at the time of the transition to Brinks, everything was going good. But the last time that I called for service, they delayed going to the house. One of the cameras broke after Hurricane Maria and getting it repaired took about a month. I was thinking that the camera wasn't in warranty and they made a request to pay for the camera because they knew they were not covered for the hurricane or a heavy storm. That was the only issue that I had. After that, everything has been good. The customer service is fine, and I'm very happy with the equipment and the service. I would recommend them to my friends.

I wish I could give this company a negative star. This company doesn't even deserve one star. I did everything they said to do to cancel service but it remained active and they continued to take my money. Of course no supervisor is available when you call. They are thieves and you can see by all of the other reviews that you should not use this company.

STAY AWAY FROM BRINKS. I did not have such a bad experience in my life. I had Monitronics and they were not servicing my home for 11 months, but they kept charging me monthly quotas until Comcast came and the technician talk to Moni and they confirm that they could not connect to my phone. I called to cancel the account and that's when they told me they were BRINKS. They said they could not refund my money but that they could reduce the monthly fee, and that they would installed a chip to access my home through satellite with no need for phone and that they will give me credit. I tried to clarify this deal but every attempt was obstructed by their so call customer service who always politely said they were sorry that happened to me but that they could not do anything about and that they could not transfer me to a supervisor and that there was no record of me talking to anybody.

Got a full system weeks ago. The sales guy was awesome and made me feel very comfortable. I was told the system was quick set up as I needed it on short notice after a scary situation and I was leaving town for the weekend. I have seen Brinks trucks around town (not armored trucks) and thought if I had trouble they could come help with the setup. The system came late due to an error and when I got my setup call we were on the phone for nearly 3 hours. It became apparent after unboxing that the sensors would not fit my doors and I was told to just stack them several inches out from the door. This of course caused them to be too heavy and fall, breaking open and setting off an audible tamper alarm that I wasn't warned about. It terrified and traumatized my pets. Micah was obviously done with his work week and didn't care if I had a working alarm system.

We've had a lot of break-ins in and around the area. We're out in the country so it would be hard for us to get a hold of somebody to come if somebody was breaking in or had broken in. At the time, ADT in Murfreesboro cost more and they charge to put the system in. A Brinks Home Security rep contacted us and we picked the day for them to come out. We had a gentleman come out and talked about the product. He wanted us to have an alarm but he wasn't pushy and gave us time to think. He was very nice, very professional and walked us through everything. We got Brinks Home Security and everything was put in for free. We did have the monitored lights in the hallway. My husband turns the alarm on for hours. If I'm here by myself, I would turn the alarm on. But I wouldn't if I'm not by myself because my grown kids bop in when they come around.

I bought a new house and got a new system. My daughter also has an account but there was a problem with the camera of hers and the system wasn't working properly. I called the company and scheduled an appointment but they never showed up and they never called. I kept calling and they never answered their phones. I didn't know Brinks had bought the company but I finally got a hold of Brinks' customer service and I explained the situation. They set another appointment up but nothing happened so, I called back. This happened for a whole month. My daughter was without service for a whole month and she has a five-year old daughter. They didn't feel safe and she didn't want to stay there at night so they spent the nights here at our house. Finally, the issue was solved. I was ready to cancel the whole thing and my daughter was, too.

3 years ago I originally signed up with a third party company that gave me my security system and set me up with Monitronics for the monitoring. I was originally told it was a 3 year contract and NOW I just found out I’m stuck with a 5 year contract, but that’s a whole other story. I called in the other day because my 2 year old alarm panel (2GIG-GC3) is malfunctioning and the screen is faded with no color. I was told that they would have to send out a technician (on my dime) and if the panel was damaged I would have to purchase a new one. Why would I purchase a new one if it’s just going to fail again in 2 years? So I began to inquire about the Nest product, I think it sounds like a decent system and it would fit our needs. So I asked if I could just throw my current alarm system in the trash and purchase the Nest system.

I can't tell you if the equipment is good or bad because I wouldn't buy from this company. I can tell you that the customer service in sales is abominable. The salesman was pushy, belittling and rude. He didn't get his way with me as a customer, so he proceeded to tell me that I was a waste of his time when, in fact, he had called me, not the other way around. If he is an example of the quality of service of this organization, I not only won't purchase from them, but I will make sure that everyone that I connect with who is interested in a system, knows to stay away from Brinks. What a disgrace for a company with a recognized name. And, so sad for someone who needs to make himself feel better by disparaging others.

I was also grandfathered into Brinks from Monitronics. I was desperate at the time of sign up because of a recent issue that had happened, so I signed with Monitronics. With the exception of charging for everything after the basic system, everything was fine. Until I looked at the Brinks site and saw they offer a few things Moni didn't. I tried their support which was unhelpful to say the least, all I wanted to do was add a doorbell cam and the updated, bigger panel. I gave up, went to Twitter, and there I received exceptional assistance. This put a little faith in it. Set an apt for 2 weeks out. Confirmed my apt with the installer 2 days before, also got reminder calls - things were looking up. Day of the apt... No installer. I called, leave a message. 30 minutes later, Brinks scheduling calls me and says the installer just put in the order for a new panel that I had requested. I made no changes to my request. I told them to cancel it.

My daughter used Brinks when it used to be called Monitronics. I felt better to have a home security system for the kids in my house so I talked to the salesperson that put in my daughter's equipment. Afterwards, their guys came and they put everything in when they said they'd put it. I got the basic equipment and it seems to work fine. I now feel better because I can monitor my house from the phone and see what’s going on. So, I like the system.

My experience with MONI was not good although the original installation was okay. I still have the system installed and it works. The only thing is I don’t use a telephone anymore so I don’t get the telephone station calling me back. I wanted to upgrade to have the service that gives you the cellular but I couldn’t get the people to come to my house and with the right equipment. I wanted to reinstall the camera and it was an awkward experience to say the least. When they came over for the camera, the technician said I didn’t have a strong enough signal and that was the end of that. MONI has some arrangement with a local provider of the services and installation, and they were never coordinated. I ended the relationship because of that. Someone who's interested in MONI or Brinks should make sure that they have service in Puerto Rico as well.

I originally bought the alarm system from a door to door salesman in April 2016. Everything was fine until out of nowhere they increased my rate. It wasn’t much at first and when I called they said the local fee went up or something like that. It was less than $1 so I let it slide. Well ever since then and especially after it was bought by Brinks they keep raising my rate. I call every month and the representative always tells me the same thing. That they are going to lock my rate at $54.96 and I will see it adjusted on the next month. Yet every month they pull a different amount from my account. I will be calling today and at this point I am considering legal options. I originally was told that I would be locked into my rate if I sign a contract.

After MONI took over our security system from the original company, there was one feature that wouldn’t work anymore. Before, the system had alerted us when a tornado hit less than half a mile from here. That was one of the things I liked because my dogs and I were here and we actually went downstairs and sat through the worst of it. That feature was one of the things I really enjoyed and I think a lot of people would enjoy having that feature too. But after MONI took over and there was another tornado, I didn’t get the alert except from my phone. The tornado wasn’t as close though and thankfully, I had my phone with me at the time.

I was with Monitronics then it changed to my monies and I had no problems. Then Brinks came into the picture and have totally screwed everything up. They keep saying they didnt receive payment. Every month since April 2018, even though I have confirmation numbers (which it turns out are useless). It doesn’t matter. They have argued with me every time. They waive late fees like they’re doing me a favor. They credited me 1 month because the lady said it was their fault. Now they won’t do anything and I am at my wit's end. I will give everyone the punch line at the end.

Back in 2015 I initially signed a 5 year contract with MONI (now BRINKS). After a day or two went by I called in to customer service to tell them it would be a hardship for me to do the 5 yr contract. The lady I spoke to was very understanding and said she could set me up with a 3 yr contract and sent me a new contract via email. Now, 3 yrs and a month down I call Brinks today to cancel my service and they tell me they don't show a 3yr contract, only a 5 year and if I cancelled it would be $1600 to do so. I asked if they had notes written regarding the call I made 3 yrs prior and of course there aren't any notes on file.

I purchased my home in 2006. I got home security after someone kicked in my door and vandalized my home while I was out of town. The company was Alarm.com at that time. We had an AGREED amount that I have been paying of $58 for the last 7 years. It changed from Alarm.com to Monitronics...still had no issues. Now all of a sudden it is called Brinks and you have the audacity to increase the amount I pay to $61 a month. I'm pissed, because I was signed up through automatic withdrawal. I received NOTHING from Brinks stating there would be a monthly increase. When I called today to speak with a representative, I was given every little hustle they can think of: "Increases take place when you have an upgrade on your system", "Increases take place when you have an upgrade in the area", "We sent a notice to you about this upgrade (NOT)."

My girlfriend had a unit and the guy that she was dealing with was an independent guy. When we were talking business, I told him I wanted to understand his business. He has a guy who comes in and puts in the systems then he sells the contracts off. But I wasn't real happy with the service afterwards because I asked for a sign to put in my yard that showed I have a security system, and he never brought one over. I called him about a month after he sold me the system and he told me that he sells all the contracts off. But that was how we started with MONI and then they became Brinks.

Sent in a letter to cancel with them in June, as I switched to a better provider. The letter did nothing and in July I went through their arcane online process to cancel. Followed all the instructions, but soon got a letter in the mail that I hadn't fully gone through the process unless I signed yet another letter and mailed it back in. All the while they are billing me for services not rendered. Now it is September and they are still trying to squeeze me for one more payment for services they aren't providing. BEWARE signing up with a company that wants to continue charging you for doing nothing!!

We’re happy with Brink's service. We’re satisfied with what the features that we have of the system. Before it was Brinks, we left the pot on the stove, it caught on fire and they called the fire department.

I will keep in mind others look at reviews. With that said here is my story. I have had a security system since 2015. No issues until it was bought out by Brinks. I was in the process of moving. I had a person helping me to clean and pack. They wanted to know what I was going to do with the house because they may want to rent. I told them I would think about it. This person was only in the home with myself or another family member present. From what I can figure out without my knowledge they unplugged the base and yes it does have battery backup. I was not in the house every day. From what I have figured out happen is that the battery eventually died and then this person went to the house and kicked in the front door and moved in.

Brinks reps have all been excellent and I've had very good results. When the alarm went off, within a matter of a second they called with the intention of stopping an offender but it was an error. I walked into the house and forgot to turn the alarm off, so I answered the call and they wanted to know my code and I told them. I feel very secure having the system. If anybody wanted to know what company I use for my security system, I would tell them and would recommend Brinks.

I was with Monitronics before then I inherited Brinks. I’m very happy with them. And I pay my bills by phone on the automated service.

Sold house. Sent in cancellation letter. Now have to pay for 30 days of service I won’t be using since I don’t live there now. Customer service reps are rude and have sorry attitudes. Was told that service couldn’t be turned off for 30 days. BS. IF LETTER HAS BEEN RECEIVED THEN TURN IT OFF NOW!!! Don’t make people pay for something they aren’t using. Just a way to get more money than they deserve.

Still unable to produce 3 yr $50/mo contract. I will cancel payment, and stay tuned, I bet Brinks is going to go after my credit. Legal issues now, dishonest, doorbell still does not work, installation was horrible, lied about the contract, will not cancel even though they cannot produce the signed contract they say they have. Other family and friends with ADT, no problems, no illegal issues, no installation problems. Stay away from Brinks. Terrible, unethical company.

I went with a place called Skyline and they came out to my house and showed me what they had, I liked the pricing. So, they installed it on the same day, which was fabulous. Then, I gathered the people that were monitoring was called MONI and they were approached by Brinks who took over. I was having problems and the manager from Skyline didn’t seem to want to talk to me anymore. In the end, I called Brinks and told them my problem and that it had to be taken care of. They said I don't have any warranties which I didn't even know about. I thought, “Why not?” Skyline advertised saying everything is 100% warrantied. I need the warranties and I’m not a situation to be able to afford big bucks every time someone comes out to my house because I’m not used to it. But Brinks came out and Skyline paid the bill because they didn't tell me they were meant to be responsible for the first year.

We had equipment put in our home (which we purchased) from Infinity in Placer County - California. We agreed to a TWO YEAR contract to lock in the price of $55 Per month. Soon after - Infinity became Monitronics. I called Monitronics after 2 1/2 years to cancel, and was told I signed a FIVE year contract. I requested that they send me the contract. Mind you... while on the phone with the cancellation department, after waiting 1 1/2 hours on hold, I was suddenly disconnected. I waited and waited for the copy of my contract— it was never emailed, and never mailed to me. And now, since Brinks took over, I again called, and told them I wanted to cancel- explained that I signed a two year contract, and requested a copy. Brinks— has told me the same — I signed a FIVE year contract. And again- I asked for a copy of that contract with my signature... and again — it has never been emailed or mailed to my house.

I was working 14 hours a day and had a part-time job at night. I wanted to protect my home so I got a security system from another company. Then I got sold off to Brinks. I received a bill from them saying they were the ones taking care of it now but I don't have anything other than that. Not even a sticker for the window or a little sign that says who I'm dealing with. It would’ve been nice if I had gotten some kind of a response when I was first associated with Brinks. Other than that, the system is fine but it is pricey. I started out at $30 a month and now, I’m paying a $100. I have a wireless unit and and it says something about there is a tornado or something. I’m also assuming that I still have the “Help me, I've fallen. I can’t get up” button. I receive emails as well when the doors are opened and closed. Plus, when the power goes out, I get a notice.

Awful cancellation process. Charged for services never rendered for 6 months and when called on every month they would credit after an hour of disputing charges, also I was never taken off of auto pay as requested. Then after making me get really upset about this they said it would cancel in a month but I will still have a balance due for months of non service! Super frustrating! They did not make moving across state any easier??? #stayaway

We have been swept up into the Brinks nexus as a result of Moni being acquired by Brinks and it has been HELL. We were offered a credit because I system had not worked for 3 months. We called for assistance because the system was still malfunctioning and a tech was sent to our home on 2 occasions, somehow the company erroneously billed us for both service appointments thereby using the credit recently applied to our account.

I was originally with MONI and they changed over to Brinks. They swapped out my signs and it has been the same as MONI so, it seems to be good. It has been a positive experience so far and I’ve been very satisfied with my system.

We signed a contract with Monitronics in 2014 for a 60 month term at $49.99/month. My contract clearly states the company cannot increase my monthly rate during the initial term if the term I initially agreed to was 60 months or more. Three months ago, Brinks took over. We received no notice of this, and they immediately began taking more money than the agreed upon amount. Customer service was no help and were actually arguing with us on the phone and stating that the contract allows them to increase the rate during the initial term.

On March 2016, I signed a piece of very misleading paper from a salesman when the company still named Monitronics. The reason I agreed to sign this paper was that he told me "You can stop the service anytime after 2 years" which my family will stay this home address for about 3 years and move out US. Then the ironic thing happened today, when I called customer service today to terminate my service. First they asked me "when I installed the system?" I said started at April 1st 2016. Then The guy told me "Oh, it is a 5 year contract!" I was shocked! I was like "what's the **!" And I have been asked to send an email to this email address: ** to solve the issue.

I have been with Monitronics security and found out when selling our home that Brinks Security bought out the company I originally signed up with. Now they are not allowing us to cancel our contract even after the house has been sold. They are stating that we signed a contract and we have to pay Brinks to get out of the contract $1680.00. We were told by the original salesman that for a small fee we could get out of the contract when we sold the home, $1680.00 is not a small fee. We tried discussing this with customer service but the customer service agent was rude and basically didn't care. As a disabled VETERAN I'm on a limited budget and this is really poor business practices. DO NOT USE THIS COMPANY!!

Typical corporate greed. After 15 years loyalty, Brinks cancellation "policy" requires a 30-day wait period so that they may bill me for an additional month; to monitor a now non-existent system.

We had a service through Live Watch before it was taken over by Brinks Home Security. We moved from a place year 11 months. My wife called them to stop the service. Apparently the account was put "on hold". Now we are at completely different location and received a bill for monitoring for several months for the old address. Our instrument in the box and not even set up but they "monitoring us" at the old address without system being turned on. How ridiculous is that. Complete ripoff. Never again.

We signed up for a new replacement wire home alarm system with 4 year monitor contact. We were told we are getting everything we had on old system but upgraded. The 1st installer came out and cut some old alarm wires and spliced them into the new system and said everything worked. Everything did not work. We had no glass break or motion sensor working. We also have no smoke detector working. We called Brinks and it was 2 weeks before the same install tech came back out and tried to convince us everything was working even after we showed that the system was not. Tech finally gave us new glass break sensors and rewired motions. He said everything is working now. The system still was the working. We started getting false motion alarms when nothing was moving. We got fined by Memphis police for false alarms.

This is the worst and most crooked company I have ever dealt with in my life. I had their service for years and went through a divorce. I simply called to remove my husband's name from the account and learned at the end of my divorce and sale of my home they entered me into a new contract. Strangled I canceled them in May 2018, charged stopped and my home was sold in July 2018. In August 2018 charges started up again, I called Brinks. Spent hours and hours on the phone for two weeks to cancel. I was told I’d get an email to cancel twice and it never came and a credit for the August charge, no credit ever received. With each call back I was on hold for longer than hour. Finally I got the email completed the cancellation with an understanding it would be canceled and it was understood that since I was only removing my husband's name it was not considered a new contract.

Three years ago, we entered into a security service agreement with Moni/Brinks for five years with a set Total Monthly Fee. The contract says specifically in paragraph 3 of the agreement, "The company may not increase the Total Monthly Fee during the initial term if the initial term of this agreement is 60 months..." In May of 2017, the rate changed and kept changing with the current rate being well above the contract agreement. In addition, Brinks is charging a cost recovery fee. As stated on their website, "This fee recovers costs incurred in the provision and maintenance of hardware, firmware and software to connect customer’s homes and businesses security systems to alarm monitoring networks, including costs for the replacement of customer premises security system radio equipment utilizing legacy cellular networks."

I signed on with another company and just recently was informed that Brinks bought out the company; therefore, I do not have a lot of time to evaluate. I did call a few times and was pleased with the customer service.

I signed a piece of misleading paper from a sales guy, offering free installation, no contract, $35/mo. After a few days I get a call that says I signed a $70/mo for 5 years. I was irate and demanded to see the signed contract. They apologized for the misrepresentation and renegotiated a 1yr $50/mo contract. Tried to cancel 2 years later, and Brinks says I’m on a 3 year contract, and they don’t do $70/mo 5 yr contracts. Basically calling me a liar. I demanded the signed 3 year contract and they send the $70/mo 5 year contract forged by Moni.

We love our Brinks security system. We have not had any problems with them or the alarm. I feel comfortable knowing they are watching our home. We will continue to use Brinks Security. Would recommend them.

The customer service was absolutely terrible. I ordered Brinks Home Security monitoring service with a nest secure system. When the system was delivered 2 days late I plugged it in as instructed but was unable to activate the account. After being on the phone with customer service and technical support for nearly 5 hours I finally discovered that the nest secure system wouldn't work because we do not have T-Mobile cell service coverage in our area. No one during the ordering process confirmed that the service would work.

I, ALONG WITH 99% OF THOSE LEAVING A REVIEW, HAVE HAD THE WORST EXPERIENCE WITH MONI/BRINKS. I was a VERY SATISFIED ADT customer, who was sold a MONI contract, by a very charismatic, deceiving 3rd party contractor. Unfortunately I fell for it, only because he was "local", and it was less expensive. I have been experiencing false alarms, the inability to connect with customer service and when I do get thru, have been put on hold for over an HOUR, (ESPECIALLY during the weekend and off hours) when those alarms went off, an INCREASED monthly payment which is higher than I contracted for, the inability to contact the third party contractor, which MONI stated I was "married to for a year", etc.

My unit went out and I called on a Friday, they scheduled a contract company to come on the following Thursday. The contractor stated my unit is on backorder until sometime in September hopefully. I am by myself all night and husband works midnights, I informed brinks that I needed a system within a week preferably. They stated my sensors only go with my existing unit so they can’t do that. Stated I will have to wait. I am disturbed that the company’s sole purpose is to provide security, yet they are with letting me go a minimum of 3 weeks without a security system. I am very disappointed on how this was handled. I started with NorthStar then Moni bought them, then Brinks now own them. Sad to see these small companies that go above and beyond being bought out by huge companies that see its customers as a number and not a priority.

Originally contracted with Monitronics years ago. Was never notified that Brinks took over the company. Have been trying to cancel my services for several weeks. Every time I call the representative says they're sending an email that I should receive within a "week." Really? An email should arrive in seconds, not days. Needless to say, Brinks has not sent any email with instructions for terminating my account, despite repeat calls and verification of my email address.

I told the representative that I would not sign a 36 month contract and to cancel everything we had spoken about. After three or so phone calls the first day I was assured that if he couldn’t give me a month-to-month that everything would be canceled. I returned from vacation to find that I had been charged for something I did not want and spent the next three days trying to find someone to actually pick up a phone and help me. I will never be back as a customer. I loved LiveWatch but it’s not even close to the same now.

We signed up with Monitronics home security 3 years ago. We recently had a baby and are having to cut down on our expenses. We decided to get rid of our home security system especially due to the rate increase. My husband called to cancel since we were told when we signed up we could cancel without penalty. It turns out we signed a 5 year contract and the only way to get out of it is to pay it off. So now we are stuck with an alarm system we can't afford for 2 more years! I never would have signed a 5 year contract under these conditions. I feel like the salesman who sold us the system was dishonest so now we are stuck with a new company for 2 more years. I would pay an early termination fee but paying off our contract to cancel service is ridiculous. I will not be recommending this company to anyone. I am very dissatisfied and feel like we were lied to.

I would give this company zero Stars if I could. When I first joined in the salesman came to my home. He informed me that I would be signing a 12-month contract for my home security. It is very unfortunate for me that I failed to read the fine print because I unknowingly signed a five-year contract rather than a 12-month contract. When I called a year ago to get my rate reduced since I was paying almost $50 a month for a service that I really wasn't even using because I never actually armed my stupid security system in the first place they never informed me that I was still under contract and offered to meet the price of the company I had threatened to switch to if I continued with a 12 month contract.

This is the worst customer service I have ever seen. They made me signed the contract by showing some free junk and one of it is SkyBell doorbell. It stopped working in 3 months and their support team went over and over again several times before they send technician. Finally the technician discovered it as defective unit and send report to Brinks for replacement.

I originally signed up with Point Security which was taken over by Monitronics, then taken over by Brinks. I did not want to go with Brinks security because I had them before and was not pleased with them then. That is why I got a smaller company, so I wouldn't have to worry about dealing with a big company that could care less about their customers. Now, I have been told that Brinks has taken over the company and the only way out of the contract is to pay it off completely! I waited on the phone one day for 30 minutes to get transferred around and then hung up on.

We signed up with Monitronics Security about 6 years ago. We have had the system turned off during that time more than it has been on. Problems with batteries going low and continuous "beeping noises". I continued with the system until March 1 of this year. March 1, I contacted Monitronics to cancel the system. I was offered several options to continue the service. I said "no" to every one, letting the person know I don't want the system. If I changed my mind, I would contact them.

I called Brinks when I noticed my bill had doubled. They said they would lower my bill back to where it was before Brinks bought out Moni who was my old security company. Today I get a letter from Brinks stating I had agreed to extend my contract another 38 months. I MOST CERTAINLY DID NOT!!! I never was told anything about having agreed to another contract. I told them I had sold my house and would be closing on September 17th, 2018. We would be moving. I called them to cancel my service and they said they would lower my bill. This letter I received is the first I'm hearing about a new contract. Now you best believe I'm going to cancel my service. I hope that call was recorded. Because the word contract was never discussed. How can they do this without my consent?

Just wanted to set up an online account, so can pay our bills on time, but as we tried to set up, it says you already have one, which we don't, it is brand new account. Started in June. Called the person who signed the contract with us, and set this account up, said she can not help, and we can not find anybody to help, so the bills were late last month, and will be late this month, because they are not mailing it by post, sending it by email, but there is no way we can pay. Lazy people! So frustrated!

Mr. Kieran ** was assisting me in getting the system. He walked me through everything. He also told about multiple things that went on the website that enhanced my experience with getting what I needed. I am very glad I chose Brinks security system.

DISHONEST - BEWARE! I agreed to a 1 year contract, cheated into 3 year contract without my knowledge! Brinks won't budge! 2 years ago, Monitronics came to my door sold me an amazing deal on an alarm system, the rep walked away leaving a flyer and he wrote no contract, monthly 19.99. I get mail a few days later saying I need to sign a 3 year contract and it's $75/mo. I said no. So we negotiated, I shopped around, we settled on 1 year contract, at $50/mo, no upfront costs, alarm system was complimentary. I felt that was fair.

I have been with Moni now Brinks for the last 3 years, and haven’t had to much trouble with them but renewed my contract this year due to the increase. I wish I hadn’t because ever since, I’ve had more false alarms in the middle of the night and now this fire alarm went off at least 5 times this morning and my screaming granddaughter was terrified. When a customer service person called my phone, he didn’t help. He just put me on hold and another person would answer and I’d have to repeat the same thing while the piercing noise continued.

The Better Business Bureau and relevant agencies should be alerted to the scam Brinks is attempting to pull on my elderly mother who’s in her 80s. My mom moved into her new house in 2002 and had used the ADT Security System until January 28, 2016 when she was enticed by a seductive upgrade offer from Alliance Monitronics (aka Alliance/Monitronics/Brinks). After her heated refusal with the Alliance sales agent to sign a lengthy contract, the agent called in to his supervisor and got approval for a limited 2-year contract. Or so she was told!!! Unfortunately, my mom, who is not very tech savvy, signed his electronic device thinking it represented the terms of their agreement. She did not receive a printed or electronic copy of that contract.

I've had Moni (now Brinks) for almost 2 years. I signed a 3 year contract with them that guaranteed a specific rate for those 3 years. I assumed they would stick to the rate, so I wasn't really paying attention to how much they were auto debiting each month. Today while checking my bills I noticed that the rate seemed off, so I compared it to what my contract had and sure enough they are overcharging me. Within the first 6 months of the contract they began to charge me beyond the rate I agreed to. I was never notified of any price increase. It even says in the fine print that if the price changes then I am allowed to exit the contract.

I am caregiver to my elderly mother. I started helping her with her affairs last year, one of which was her home and security service. Having completed her contract, we signed a new contract with a competitor and requested a stop payment at Mother's bank. Moni was the original holder of her contract. I contacted Customer Service on their website in December 2017 and requested a copy of her contract. The individual who sold her the contract with Monitronics was now representing the competitor and knew the exact date her contract with Monitronics ended. Moni (originally Monitronics) called Mother saying she still owed them money. My son (who now resides in Mom's house), and my mother spoke with them; my husband spoke with them and got a confirmation number. We were sent a DocuSign, which was completed in January of 2018.

I have had the absolute worst experience with this company. I initially joined up with Monitronics back in 2016, because there was a system set up at my house. I had a couple door locks added and paid on time every month like a good customer. I had so many issues with the service from the alarm not turning on, to failing door locks, to rude customer service, to the equipment shorting out my electricity by tripping my breaker box. When my contract expired in 2018, I called in to cancel my service after my two year term and they said it would be shut down. Then I got a bill. I called them to see what it was about and they said they sent me a cancellation email but it went to the wrong address and they said they apologized and would send another.

One year ago my family had a home alarm system by Monitronics installed. The services were good for a while and later off and on the system started having signal failure issues. We contacted the customer support number listed on our mobile app, and this has been the worst nightmare EVER! For starters the customer support is unprofessional, when you ask to speak to a manager you are denied the request. My family is so unhappy with this service now Brinks Home Security and want out of this contract. We are told you have to pay the full amount upfront before you can cancel. This was not told to us 2 days ago after spending 2 hours on the phone, cold transferred to the wrong dept, and back again to square 1. I hate the day Moni (Brinks) came into our LIVES!!!

So all companies may fall short from time to time and I really did try to give Brinks a chance to make things right and in the end they lied soooo many time and get Money even though I canceled 3 days after activating. They sent me the wrong equipment and had to send an additional shipment and required me to send back the wrong equipment they sent. They said 15 minutes to self installed-I was on the phone for 3 hours-I am a very computer savvy. When the system was armed for the 1st time at 10pm-the motion detectors went off at 12am-scared the hell out of us. We look around the house saw nothing, laid in bed scared then they went off again at 2am. I turned off the panel-nothing there!

We had an alarm installed (incorrectly) from Moni in September of 2017. We had to have sensors moved and replaced several times. We purchased new windows, and 2 weeks prior to the installation tried to schedule a Moni tech to remove sensors, and reset when windows were done. They refused. Told me to just take them off, and put them back on with double-sided tape. Sensors were damaged in removal, and I have been trying to get someone from Moni (now Brinks), since February. No luck. Impossible to get anyone on the phone that has any understanding or authority to help me. Why pay the monthly bill?

I purchased a contract through Moni Security, which was just bought over by Brinks Security. I was stupid enough to get sucked into a 5 year contract for a lower payment. From the first couple of weeks and thereafter, I have had no end of grief. I was quoted a price of 53.00 with a video bell, the bell worked for a short time, then stopped working. After months of calling, they wanted me to pay to fix the doorbell which was an issue from the beginning. After many phone calls, they sent a technician who said the doorbell was defective and replaced it without another video doorbell which also worked for a short time and went out.

I renewed my contract with Moni and then they transferred over to Brinks. During the process, I had gotten an email on the 26th saying they were going to Brinks. I asked what that meant and they said that Brinks is taking ‘em over and that they’re selling out to Brinks. I asked if it was still gonna be the same service and I was told yes. However, it wasn’t. Some of the costs have gone up from what they originally stated to me. Before, when I called and the guard the came out, it cost 20 bucks. They sent out a guard about a month ago and I sent a check to them, but they said they haven’t received it. It was for $40 and now they’re trying to charge me $45. I thought it was quite expensive to send a guard out.

I had been with MONI for more than 10 years and was considering canceling when I moved. I called MONI to tell them I was moving and they offered to install equipment at my new home for $199 and continue the rate I had been paying with a new five-year contract. I agreed and it has been nothing but grief since! They have tried to bill me $600 for install repeatedly and on top of that my monthly monitoring rate increased. I didn't know at the time I had called that they had recently increased my rate. I had assumed the rate they quoted me was including tax. After numerous phone calls, I think I have the install price straightened out but am stuck with the increased rate for a 5 year contract. Plan on telling them where to go once my contract is up.

We've had this security unit for 12 years, but Brinks just took over last month. I first got the unit because it was cheaper at the time. And it still is. I had to get them lowered a couple of years ago. The security equipment has been excellent. There was a time I accidentally opened the door and was not able to get the alarm turned off in time. The response time was good. I would recommend Brinks because I've had good service out of it.

When I think of home security, smoke and fire protection is essential. Seems the dirty little secret these days is that the new systems that are digitally based as opposed to the older analog systems cannot handle the signals from smoke and fire alarms, and thus are not included in the popular promotional packages.

We signed up when the company was Monitronics, the sensors are literally stuck on to the windows with cheap adhesive. I’ve had police officers tell me, "In the event of an actual emergency please just call us 'cause this takes too long," but still kept it until recently when it came to light that even after calling them to update with new bank account information they continued attempting to debit the old account while still pulling the payment from the new account. This resulted in bank fees to the tune of 700 dollars on an account that should have never been debited... When I spoke with their customer service rep all she would say was "well we refunded a 25 dollar fee." But then you guys continued to try to use the same account I told you was no longer valid 30 more times. Awful customer service, awful billing practices. Never again will I use Brinks and I'll make sure every military family I know, knows not to use them as well.

Total imbeciles. They installed another Security Camera. No issue, except Bozo put the WiFi signal connection near the garage door opener. Oh what fun... The garage door opens at all times day and night...and the camera can’t connect because the WiFi is communicating with the garage door. I paid the Garage Door Company thinking maybe there was an issue, yet nope it’s Stinky Brinks and they want to charge me to repair their issue. I never had an issue with Moni...nor ADT before. Brinks stinks! The cust Service Person, "You’re bothering me because you aren’t happy". Well Kim, I’m not but you shouldn’t have a job. Value... It doesn’t work. It malfunctions. It sucks, Installation... Lousy... Monitronics knew what they were doing. These bozos were lousy. Nice but didn’t know a thing.

**DO NOT BUY** Let me start off by saying that I have been with Moni now Brinks for just over 4 years. In last 1 and half to 2 years is where all my problems started out. The only reason they get 1 star is because does not give me an option for none. Let me start out with my first issue. I had a remote door lock installed on my front door. This worked for about a month, keep in mind was a brand new lock, fresh out of the box. The lock quit working. I called Moni and they connected me with a one of their Techs. We spent over an hour on the phone trying to reset the system and lock to get it all to work again. It never worked.

I like Brinks' equipment and that the features of my system are backed by Google. I texted the customer service at Brinks twice, and they’ve been fine and I haven’t had any issues. Their response time was fast and there was no long wait.

I had Monitronics at my previous address and absolutely loved them. We moved and when I called I was informed that Monitronics was purchased by Brinks. Since my contract With Monitronics was still in progress, I had to stay with Brinks. Everything seemed good as I spoke with the relocation customer service with Brinks. I was assured everything would transfer from the old account and I added a few more items to the new home. I should have recorded that phone call. Very little of their commitment was held up and now they can’t make sense of the commitments made up front.

There are burglars in the world so I got a security system to be prepared in the event something happens. When I went with Moni they were reasonable and they had 24-hour service so it met all my needs. I was also pleased with their service when they came to our home. They were courteous and they seem to be competent. They know what they are to do I felt safe from the very beginning I had them.

The installation team did a good job. They put cameras in and everything on the outside. They knew what they were doing and were very professional. But right now, I pay $50 for the service and I think Brinks can work with me on that monthly cost. I would stick with them but I’m gonna approach them about reducing my monthly rate after the five-year contract. But other than that, it's fine. I like all the features and for what I use the system for, it works great. The batteries could last a little longer but the quality of the equipment is good.

We looked for a system that, price-wise, would fit our budget and Brinks has that type of system. Also, Brinks is a feasible company for us based on the ratings that we read. If the alarm goes off and it’s not intentional, the Brinks team normally calls to see if there’s a problem. And sometimes they respond too fast. There were times when I was at work when they called, so I was not able to get the call right then and there. And then I got somebody calling from my house saying that the fire department or the police were there. But that’s a good thing because if I don’t answer, that doesn’t mean nobody should respond. Somebody should still go there. Brinks has always sent somebody for the times that nobody responded so I really appreciate that. Brinks is suitable for us and all my experiences with them have been well.

The customer service team at Brinks have been very professional, friendly and helpful over the phone. They've answered all my questions and treated me with respect and patience so I've had a good experience. They've been easy to work with and I could tell that they love their job. I would recommend the company.

I had Monitronics for 3 years and contacted them to cancel my monitoring contract that was completed. They had changed their name to Moni and then Brinks Home Security bought them. I told Brinks I already cancelled the monitoring and did not want them to continue monitoring. Guess what. I get a call today saying my payments are overdue. It took me over half an hour to get to someone to address this issue as the account had been cancelled. DO NOT USE THIS COMPANY. YOU'LL SPEND HALF YOUR LIFE ON THE PHONE TRYING TO GET SOMETHING FIGURED OUT.

I went with MONI after one of their guys came to my house and spoke to me about the benefit of their system. Everything's been fine and I'm very satisfied so far with the service and features of the system.

We live out from the village and had been robbed twice. Moreover, when we moved here, I had my stepdad with Alzheimer’s and my mom was on her way so the security of the house and knowing when the doors were open was also a need. The installation went very perfectly. The person that was sent out was very good and helpful. He explained a lot of things to us about how the system was going to work looking at the fact that we have a dog. We wanted to make sure that the dog roaming wasn’t gonna kick off anything. Moreover, a month or two ago, I talked to the customer service department and they were very helpful. But we have no fob to go outside. We have to open the door and make it to the center. They’re lost and gone forever.

When Brinks was still called Monitronics I called them a few times and sometimes the service was fine and sometimes they didn't actually give very good information. But I appreciate the questions and answers on the emails I got from Brinks so that at least we get useful information. But one thing I noticed with the emails and this was true when it was part of Monitronics was that they showcase your checking account has been credited to free your payment because I do auto pay, which is fine. But then it says balance zero but they don't show how much is deducted.

It’s just me and my little dog. And right after my husband passed away, I'd be scared to go to bed and sleep. But the alarm from Brinks is there and it makes me feel a little bit more secure at night. At first, I just couldn't get the alarm right and I messed up over a couple of times and the reps have always been very polite and nice to me. I’ve gotten pretty good with it now. The Brinks security system gives me peace of mind and I'm very well pleased with the service. And I'd tell my neighbors to get it.

I started out with Brinks as my home security company. I moved to another state and I got ADT. However, I wasn't happy with ADT and another company, Clear Protection, came by. So, I cancelled ADT's service and went with them. More recently, I got a statement saying that Brinks took over Clear Protection. When I saw that Brinks had bought Clear Protection out, I didn't think about it because I've had Brinks long term and I never had any problems with them. Furthermore, the price and the features I have prior to Brinks taking over the system are the same. I have the doorbell camera and the little camera on my house which I like.

I have a child that was sneaking out and one way to keep him in the house was to purchase a home security system. I used to have ADT where my system was higher, but Brinks offered me a window breakage which ADT didn’t offer and I had to pay for all of it separately. Also, with ADT, if the system goes off, they call me and if they can’t get a hold of me, they call the police straight. But with Brinks, if the system goes off, they call me and if they can’t get a hold of me, they call whoever is on my list before they call the police. During installation of the Brinks system, the technician was wonderful and very courteous. He walked me through everything and talked to me as he was putting the system in. I like the features in my system but I would love to have the cameras once I get Wi-Fi.

I will be so happy to get to the end of this awful experience with this horrible company and cancel my business with Moni/Brinks. There are so many horror stories about this company. I am posting on social media to never make the same mistake that myself and so many others have made. Again, you can change your name but your reputation will always follow you.

Everybody at Brinks is cool. I’ve spoken with a few representatives and they’ve given me good service. They changed the payments. It went down a couple of dollars, but I re-up for another five years. They were supposed to charge me a certain rate for renewal but they didn’t do it. They gave me that rate, but they also did not include surcharges and taxes and stuff like that. So, they went back and they gave me a new rate and after that it was plus the surcharge and taxes.

We needed an alarm and the reps at MONI did a good job. I've been with them for quite a while now and their system is working fine. I would recommend it.

I have had a home security system for a very long time. My husband works out of town a lot and I feel safer knowing I have an alarm at night when he's not home. I have been with Monitronics for 10 years. When I moved five years ago, I had to move the service from the old home to the new home. I had no problems. It worked from the very beginning with absolutely no issues. And when I accidentally set off my alarm a couple of times, they've called and have been very nice and didn't chastise me 'cause I'm stupid. They responded very quickly to make sure everything was okay.

I became a widow and living by myself so I bought a home security system. Since then, I've had no other system aside from Brinks. I chose them for the availability of what I needed at a price I could afford and because of their reps. They were very professional. They came into my home and went around with me for an evaluation. Also, the installation was quick, effective and there was a minimal interruption for me and my home. Still, I would’ve liked a notification of the name change and their acquisition of my previous security company as I’ve had no correspondence regarding that.

When I first moved here, I was looking around for a different provider and then I found out that Monitronics work off the cell service. When the Wi-Fi goes down, it doesn’t take down all of the security, which was a major factor for me. I ended up getting a couple of cameras not too long ago, which extended my contract. The technician who installed the cameras for me was awesome. I ordered the sign package after the company became Brinks and every time I call, everybody’s been great. I'm extremely happy with Brinks and I give their name to anybody who asks.

I've had this company for almost a year, every time something goes wrong with it, they make us climb up on a chair, find the little, itty bitty screw, take it out, unplug this and do that. We have never in our lives had a company do anything like this. I tried cancelling this contract, they said, "Oh no, It's 5 years and you'll have to pay balance of remaining 4 yrs to cancel". Ridiculous. Also person on phone telling us how to take apart the board on wall to fix problems, said to us, "If you can just do it it would save us some money." Do not like this company at all.

I purchased a home security system through Monitronics (Moni) last year around May. I signed a 3 year contract. I have never been satisfied with the service, as it will go off random times and is very annoying. When I called to complain, I was told I had to bypass the ground floor window to prevent it from going off since I have a large dog (which I had when I got the service). I explained that defeats the entire purpose of having an alarm system but I was told that's the only resolution. So be it. I bypassed the window. Another annoyance I've had consistently with Monitronics is they call my mother (my emergency contact) whenever there is even the slightest issue, even in the middle of the night. But that's not even the basis of my issues with them.

Updated on 2/26/2019: I tried to cancel my service back in August 2018 when I live in Arizona. I spoke with a gentleman who offered a settlement so that I would no longer be under a contract. The offer was for $375.00. I told him that I was moving to Wisconsin and I was building a new home and may want to use Brinks as my home security company. I just moved in to my new home and I really do not need to have a security system. I reached out to Brinks last week to explain to them and to make my payment of $375 and they told me that I would have to pay off my remaining 22 months at my normal rate. I have paid off almost all my equipment and they are monitoring nothing. I just want to put this behind me and make my payment that was agreed upon. I would use Brinks again but they need to reach out to me and get this settled. I have tried to talk to many people in customer service and cancellations and they were helpless.

My mother in law, who has dementia, so we had to sell her house and move her in with us. She had Brinks Security and they are not allowing us to cancel it even after the house has been sold. They are stating that she signed a contract and we have to pay Brinks a contract closure fee. I ask what would have happened if she had passed. Would we still have to pay. Poor Business practices and we will not be paying them anything going forward, including bills.