Brinks Home Security™ Reviews

I received a call that was a recording asking me if I was interested in a free alarm system and if so hit "1". I did and I was then disconnected. Then a couple of minutes later I get a call from a different number stating they are following up on my interest in a home security system. I said sure, who is the provider and they said GE Security, through Monitronics, The largest monitoring company in the world. Everything was free and all I had to pay was 44.99 a month.

I was contacted by Monitronics today to call them about service interruption because of a system upgrade. I called, was transferred 6 times and talked with 6 different idiots! As explained to me after March 6th my system will no longer work without a $300 upgrade and I was told I was out of contract. I told her I wasn't interested and to cancel the service. They refused?!!?! I was then transferred a few more times and told I would have to write a letter requesting a cancellation.

Moved from Texas to Boston area. Called to cancel my security system that I have in Texas for more than 3 years. After 45 minutes of waiting on the phone to talk to somebody, the agent finally responded and told me to fax my request to cancel my contract, but I am going to pay a fee. I agreed to pay. Next day an agent called and asked me to remove the sign from my yard, which I did immediately. Then I received a letter telling me that they could not cancel my contract before the end of it which will be July 31, 2014.

A week ago I thought about purchasing security for my home. I came across Monitronics and called them up. The man I spoke with on the phone boasted about all the rewards they'd received and what-not. I scheduled a date for them to come out to my home so we could speak further. The same day I did some digging online and found this very site. Discouraged by the many bad reviews, I called the company back and cancelled the visit. That would have been the end of it except I was then contacted by my credit company and informed that this company had run my credit and set me up for an account!!! All they had were my name and address AND WE NEVER MET!. This company ran my credit without permission. Avoid. Do not talk to them, do not buy from them, report them so they can all be out of a job.

I was contacted almost immediately by Monitronics representative John **. He was polite, professional, and understanding. He was helpful to me in resolving this issue. My account has been closed in good standing and he worked with collection agency directly. I was most pleasantly surprised by this response. After reading all the negative reviews and posting one of my own, I thought this was a hopeless matter. I guess, monitronics does care about its reviews after all.

Most horrible customer service I have ever experienced!!! Trying to cancel with this company is almost impossible! I used their services for 7 years and do not remember even getting a contract from them. When I called to cancel, a representative told me my account was cancelled. I still received bills from them although they were not protecting my home anymore. They continued to charge me and when I finally was sent to collections, they informed me I had to write a letter to cancel, which is fine except someone should have told me that to begin with and there would have been no problem.

I am waiting for one last issue to be resolved. I will be sending a one year notice to cancel service as outlined in our agreement. Hopefully my request will be processed in a timely manner. I will be following up on the progress of my request in a few weeks. Thank you

Thanks to John ** understanding and willingness to resolve the problems, I feel the situation has been resolved.

I can't seem to get no to listen to me? I get phone calls 12 to 15 times a day every day 7days a week. I have been nice and been nasty still nothing. I have become disabled and unable to pay and wrote letters explaining this but the phone keeps ringing. Fed up. What's next?

Today I called Monitronics to cancel my service. I explained that I could not afford to keep this service, at which time the gentlemen asked do I know someone that could use the service? I told him no and then he informed me that my contract ends in July 2014 and that I would be required to pay approximately $300 and write them a letter to cancel my service. So, in a nutshell, you want me to give you my friends name so you can treat them as well as you treated me. No thanks.....

I purchased the system about 3 years ago. The used my old alarm system hardware instead of replacing it with new hardware. They installed the panels in the area where the old panels were. The panel in my bedroom has never been secure to the wall so it is constantly falling. The back up battery needed to be replaced and they told me I had to buy my own replacement battery. I no longer wanted to have the service and they said I would have to pay $900 plus to get out of the contract. I only have 1 year left and I can't wait to get up from under these people.

A representative from Monitronics went back and reviewed the activity on our account and agreed that we had far more problem than we ever should have with their company and actually apologized for it. He presented us with several options to take care of the situation including upgrading our system or closing the account with nothing due. After discussing it we decided to go ahead and close out the account. This was done with no fuss.

The amount for the monthly services is not what was agreed upon. I have never received a statement showing the monthly charges and when the contract began/ended. Unable to get customer service on the phone.

I had switched from a phone carrier to another. I called MONITRONICS to give them my new phone number. As soon as they found out what phone company I had switched to they informed me that my alarm system may not pick up the phone signal since it's cable wired. They suggested to have a signal box that connect to the back of the keypad to pick up an independent signal if the phone went bad at home. I asked how much it will cost me. They initially said it would cost me $350 with a technician to install it in my house. I had explained that I can't afford the cost from back and forth. They lowered to $50 in one condition - to sign up with a 2 year contract. I was hesitant but agreed with no choice. That was in December.

Someone from Monitronics called to tell me my back-up battery was failing and I needed a new one. They said the battery would be $30 if I wanted to install it myself. After spending 20 minutes on the phone with them telling me how I should open the front panel on my system, I told them I could not get the front cover to open and I didn't feel competent to work on my security system as I am not a technician. They said it would cost $100 to have the technician simply install a battery and they would have someone contact me to schedule an appointment. In the meantime, I tried to turn on the alarm system and got a weird error code. The system would not engage at all.

All was well until I tried to cancel. I originally signed a 1 year contract. When Monotronics bought my company, suddenly they said I had a 5 year contract! I went ahead and fulfilled the contract. At the end I told them my boyfriend had lost his job and we couldn't afford it anymore. They gave me three free months. I asked when I should call to cancel. They told me about halfway through my last free month. So I called to cancel with two weeks to go and suddenly it will take a written request and 30 days to cancel. I was furious! I requested a manager and finally guilted them into at least stopping my auto payments. Now they're harassing me and my emergency contacts on the account. Do NOT use this company!

Monitronics is the biggest and worst company in the alarm monitoring industry. We switched systems and they said we got scammed. And could not cancel. They are an awful company and they should be banned from the alarm monitoring industry. They are liars and should be taken to court.

I cancelled my account in April 2013 after fulfilling my three year agreement. My system died 2 years into the service, to fix was too expensive so I just paid out the last year to honor my end of the contract. In May I closed the bank account because they took out the money again. After that they have billed me monthly for a service I no longer use. I HAVE A NEW SYSTEM WITH SAFE HOME SECURITY THAT WORKS GREAT. I am filing a lawsuit on Monday for fraud and breach of contract. Even if I lose they are going to fork out a bunch of money for an attorney to represent them. I have sued Mortgage companies the same way and this is the only solution for thieving companies. If everyone just sues the ** out of them in their respective states, they eventually learn.

Geez guys Avoid, Avoid, Avoid! I called them Dec. 7th, 2013 that the system needs new battery. They told me that I have to buy the battery from them and install it myself, about $50, so I said O.K. I have month to go for expiring the contract and I'm not going to do it. Please cancel my contract at the expiration day which was Jan. 4th, 2014. Then the lady told me that they will replace to battery for free. I said, "no I wanna cancel the contract." This goes back and forth for while and then she told me, that if I wanna cancel, I have to call at the expiration date, which was 4 days ago. I called today to cancel and what a surprise! Now they need 30 days notice and they going to charge me another month for non working system. They want it on paper and also wanna know, why I wanna cancel. Don't forget to ask them for the customer # and write your password# in the notice. Don't trust them with the fax number they give you, it may be wrong as in my case. The correct fax is: 1-972-620-5557. They will cheat you as much as they can. Avoid as death. I give them one star only because minus is not possible.

Decided to cancel after my contract expired. Went to the website to get the number. I was on hold for 10 mins or so. The first guy wanted to know why I wanted to cancel. He said he would have to send me to someone else. The "lady" I talked to next, Denebra, wouldn't accept my answer that I just wanted to use another service. She claimed I told her I wanted to change because I had heard they were going out of business. I had said nothing of the kind. Then, she put me on hold for another ten minutes. Finally she came back and after more crap she gave me the info I wanted. By the way, my contract had expired. So here is how you cancel:

Salesman came to door, representing that our company was going out of the area, and they were taking it over. Untrue, and before we knew it, we were switched. Then, we found out the security system was not working, they neglected to tell us it did not work with our fiber optics provider. So we paid for many many months, while I tried to get it cancelled. I made several calls, they neglected to mention that they required a written letter. And then on top of that, once I was told this, they told me I would still have to pay another 30-60 days due, after they received it. So we ended up paying for a year of payments for no service. Also, agree with other complaints about the pesty calls. While we never got calls from the prior alarming company we used, this one calls all the time. And late at night. Pesty, I know I paid them, even without service, just to get rid of the calls. They use harassment tactics to get $$ out of people without fixing service, and use dishonest practices. SCAM, SCAM, SCAM.

My alarm system went down over the New Year's Holiday and they did not call and notify me of the trouble with my system as required in their contract. When called they said they had changed their policy and no longer called for trouble. Their contract says any changes must be in writing and agreed to by both parties. We were never notified of the change in policy and would not agree to the change. They basically said too bad. If you want to cancel your agreement we will give you a 10% discount otherwise live with it.

My system has been blank for over 2 months - dead. Not once did Monitronics call to inquire about my system or if I were even alive! I requested a stop service in October, but was told I had to sign some paper to do this (even though I gave all my security codes, etc.). Paper just never got faxed, and they never stopped taking money from my account; however, they sure did stop monitoring my home. Bottom line: they seemed to want my money any way they could get it, but didn't care if I were alive or dead, house burnt to a crisp or not. Since I was not hooked up, they would not have known. It's plain to see they didn't care. The money is all it has been about with them. The customer service is horrific! I will use ADT when my Rottweiler dies! Run from this company!

In November 2002 I started receiving several automated phone calls stating I was delinquent with my account with monotronics. The previous month the company's name was pinnacle security. Never had this problem with the service with pinnacle security. Apparently pinnacle sold out to monotronics and had give them all of my automatic debit information. At the beginning of each billing cycle I would receive several automated phone calls for the first seven days stating I was delinquent for the month but the payment had already posted to my checking account. It was very hard to reach a rep to ask them to stop the calls.

I recently found out from Monitronics that my alarm system is not able to read the signals that monitor my system. I called them because I had two unusual codes appear on my keypad. They told me that they could not read my signal after performing several tests. I told them that I switch my phone to U-Verse. They told me that the system I had could not read U-Verse. I told them that I made the change due to the original phone line not being available in this area any longer. I also told them that I had made the changes in July, and it is now December. I questioned why I paid for months and did not have protection, nor was I notified of this. Monitronics did not send any type of communication telling me about what should be needed if/when the switch would be made.

I sold my home in July of 2013. Contacted Monitronics by phone in July. Contacted them by letter in August. Contacted them several times in September. Contacted them by letter in October. They were taking my premiums directly from my checking account. Went to bank in November and paid monies for stop payment procedures. Now Monitronics is sending me nasty phone calls and collection letters. Also, my contract had been up for several years. This company uses its clients and has no conscience regarding customer service or others monies. Please don't use them.

I submitted a written cancellation of alarm service to Monitronics effective October 31, 2013 and subsequent letter of termination effective October 12, 2013. I made a written cancellation including last payment in October 2013 because several and previous phone calls to customer service falls in deaf ears (never acted by Monitronics representative). Also, it seems that Monitronics seems to record phone conversation that favors the company and never recorded any subsequent calls that supposed to modify/change or cancel previous conversation. Every time I spoke with customer representative, I have to keep repeating request and/or conversation made with previous customer representative. Currently, Monitronics keep billing me without any service being provided from Oct 12, 2013 and thereafter.

We were sold an alarm system by ISI Alarms that was shut down by the Attorney General of the State of North Carolina. The monies for the alarm system was being taken out of our account by Monitronics Home Alarm System but we were never alerted to the fact that we were to call them for any type of repairs and or problems as the paperwork that we received was for ISI and only had their number on it. After unknown number of calls to have this system fixed because it never worked properly I again tried to call ISI and all the numbers have been disconnected so I looked on bank statements to see if there was a number to call and it had Monitronics as the debiting account. So I looked up their number and gave them a call telling them that we wished to cancel the service at which time they informed me that if I wanted to cancel the service that I would have to pay them roughly $2150.00 to cancel a service that didn't work but they would be glad to after a year send someone out to fix the system.

I'm a disabled woman from domestic violence. I originally got the alarm because my abuser works 24 days traveling, numerous death threats pending. I paid 3 months ago in advance, intruders started intruding in our home and somehow getting past alarm. I kept calling police, no help because DV stuff in past. Possibly one police report, record of all my calls. Ransacked house every morning when my driver takes me to Methadone clinic for chronic pain, gone 1 1/2 hrs, come home house had live maggots, in fridge, ruined $300 new groceries. Doctors diagnosed me with severe post traumatic stress syndrome, trauma. Now they want to knock off bill, and give me good alarm. Last one was faulty, tech finally came. I had to rip off wall. It violently went off, tech put new panel on wall, never came back to fix it up. I want to sue them. Is there any class action lawsuits pending against them? I'm very disabled as it is. I have pictures of damage, dr's letters.

I have been trying to cancel my contract with Monitronics for months... I have sent letters to no avail... They say they have not received them???? My alarm is hanging off the wall. I have to upgrade to have it fixed. I inherited this system in 2001. Alarms go off for no reason. And now, the collection agency is calling me at 10:30 pm, 11:45 pm and when I answer... no one is there. I thought they were not allowed to call after 9 pm. They are calling every 10-15 minutes. I answer... no one is there. HELP!

I called to cancel my account with Monitronics in June 2013. Monitronics denied I ever called them to cancel. I filed a complaint with the Dallas BBB. And Monitronics replied with a claim that I OWED them $411 because I had a cell receiver installation UPGRADE (which I paid for), and that because I had the cell receiver installed, I agreed to a 17 month contract WHICH IS TOTALLY A LIE.

We have been a customer since 1997. Fortunately, we never had to use Monitronics services other than an occasional false alarm. I recently cancelled my land line telephone and realized that my security system used that line. I called Monitronics and was told that if I sign a 3-year contract, they would upgrade my system to work with my cell phone number. After waiting 10 days for the technician, we were told that the work order was wrong and that we needed to call in to reschedule for a full system upgrade. When I called in, I was told that because of the security system that I own, I needed to sign a 4-year contract and pay $100. I told them no as a matter of principle. I faxed in a service cancellation and was told that they couldn't stop my service for 30 days.

We were told a 2-year contract, being new to alarms and naive, we believed them. They signed us for a 36-month contract. Now we are moving and all they want is the money. This company is a rip off! Don't waste your hard-earned money with Monitronics. Our alarm hasn't worked since 2012. It's November 2013. They told me they haven't had a signal since 2012 but continued taking our money without sending someone out to fix it. I'm talking to a lawyer about them to see what I can do. AVOID MONITRONICS AT ALL COST!

Had Monitronics did not care for their customer service and did not renew. A year later a sales rep came to the door for an alarm system saying it was ADT, not part of Monitronics. Told him we may be moving in a year or so, how would this affect us. He stated the company would come out NO CHARGE and move the system to our new location. We signed the 3 year agreement and it stated ADT. Within 3 months (now we cannot cancel) the bills and everything turned into Monitronics. I am stuck. A year in a half into 3 contract we move. Call Monitronics and are told we have to pay to move the system for $500.00 + the installation. I told them that is not what I signed and asked for another copy of the agreement. NEVER got a copy and basically told that was their policy. I paid for it monthly until 3 months prior to expiration of contract. Got the final amount due and paid it in full with credit card over the phone.

I have been with this company because it bought out the previous company in an acquisition. The alarm routinely goes off for no reason. They send out "security" when you request that they don't and the security they do send arrives 45 minutes after the alarm sounds! How much damage could you do in 45 minutes? Please, do not use this company. They are horrible to deal with and as soon as my obnoxiously long contract expires in 2015, I will end it. Buyer beware. I am trying to help others to avoid the mess I am in due to a buy-out.

I have not received such bad customer service in my life!!! I lived up my original contract for the contractual obligations from Monitronics, which ended in February 2011. This account was supposed to be cancelled at that time, since I told them I sold the residence and did not live there, as well as me no longer needing their service and wanted it cancelled. As of today, Monitronics taken money from me to this date, October 2013. I called them last week with this issue and they said a supervisor will call me back in 24 hours. I called back today since no supervisor called me back, and waited the long wait just to talk to a cancellation representative, gave my spiel again, and waited on the line for a supervisor. The supervisor was very apologetic, but told me that "Monitronics can not cancel your account until you write a letter and fax or mail it in." They only refunded the last 4 months of payments, but not the whole 2 years and 5 months of money that they have automatically deducted out of my account. Monitronics has stolen 1400.00 dollars from me.

Do not use Monitronics! I cannot stress this enough. Service is spotty, customer service is absolutely horrible, and the contract terms all but call for your firstborn. Monitronics uses cell phone signals for the alarm, but here's a dirty little secret: the signal is delayed, disconnects, or is sometimes nonexistent. And this is in an urban area where there should be absolutely no problems with signal. You'll set off your own alarm by, say, opening the back door, and you will be notified 3 or 4 hours later (if at all). Thank goodness, I have an alarm that will report a break-in after the thief has had a chance to come back 2 or 3 times.

Called to change type of account. Instead of just doing it, they send me to another department to try and talk me into extending contract. I do not want that due to keeping old equipment, paying high rates. I asked to just do basic monitoring of account. They noted this a MONTH ago, but have not updated my bill and still over billing me. I called and was told, "Call back Monday". Really? I will NEVER renew with this company! Equipment is also subpar and sporadically works. Installation of base unit half done and not finished. Plate not re-installed on electrical outlet, left loose and unfinished. Very poor job.

A Monitronics associate called me today, 10/22/2013. He told me his name was Corbin and of course, Corbin isn't his real name. He was very polite as he spewed lies to me about the service he was scamming to me ... until I stated that I was on the web site of Monitronics (the company that has hired so-called "Corbin") reading the comments from customers that have rated and have posted their experiences with them "Monitronics"... Corbin, then hung the up on me.

Monitronics salesperson misled me from the beginning. Sold me equipment and a contract, told me one thing and then it ended up being another...... After several conversations on the phone, we came to an agreement to fix this. But then they raised the rate.... I was to be on a fixed rate so I had to call back again and after several calls and talking to several reps, I finally thought I got this fixed. But I want to add I have to call my bank each time about this too because the amount they take out isn't right, then make several calls to them. This is a BIG inconvenience to me out of my busy day and costing me minutes on my phone. But DO THEY CARE? HECK NO.

The way we got roped into this contract was that a service tech stopped by the house and said that he was there to update our ADT service. We had ADT at the time. Stupidly, we believed him and his lies. The original contract was for 36 months and was with American Alarms, Inc. This was in March 28, 2009. The contract was later transferred to Monitronics.

Horrible service. Discontinued monitoring in June but they continued to charge us until Sept. It was an act of congress to get the service discontinued in the first place. It was everything just short of my first born child to disconnect, even thought the contract had been up for 5 yrs. Customer service and support is a joke. Always put on hold. DO NOT use this company!!!

First, my wife got sold down the river while I was overseas on business. We got a very crappy system that was always setting off alarms. Luckily, I turned it all off before we got charged by the city police. Then we moved and they were going to charge fees for moving the system. We already had a system in our new house. So we forked over the remaining contract of about 6 months. Then we tried to cancel and it took over 3 months of nickel and dime charges to get it canceled. You have to fax in all the information on the account. Once they accept it, which will be in the middle of the month, it takes 30 days to cancel. So they only charge you half and continue to charge you until 3 months later. They told me I am paid in full and my account is closed. I am not holding my breath.

Thank you John for the quick resolution to our complaint. We are satisfied with the response we received.

We had our service for 6 years and never had any issues until we needed to cancel. We cancelled our service back in June and moved to a rental home. The customer service department told us that once we sent in the cancellation with the required items that needed to be put in this letter that there would be no problem with canceling the service. Four days before we closed on our home, the service was cut off from the house, which was fine with us. I figured they must have gotten the letter and that's why there was no service. Fast forward to October and we receive a bill in the mail saying we owed them $63.85.

We have had Monitronics systems in our house and in our business for many years. There have been a lot of glitches in the equipment over the years, for which we have had to pester Monitronics to send technicians to repair. Two weeks ago, on 09/26/13, we asked them to send someone to fix a bad contact. The technician didn’t have the right magnet and he installed one that doesn’t make contact. For the last three weeks we have had to bypass that door. We called about it on the 23rd and were told that it would be taken care of. On the 25th, we called again, speaking with Kalisa. No one came or even called to schedule. On the 27th, we spoke with Alex that let us talk to Chris his supervisor. He promised that the problem would be taken care of on Monday. Still, no one has come to repair the problem and no one has called. We spent 2 hours because of the technician’s incompetence and lousy customer care personnel. It is now October 4th. This is by far the worst company. The technician came without parts and the customer service doesn’t give a damn. I hope that they will read this review and finally send someone to fix it. Stay away from Monitronics. We need to be able depend on our security system.

Spoke with a member of the executive response team. We have come to a resolution of the problem.

after talking to john ** on the phone he has assured me that the situation has been solved and as soon as we close on our new home monitronics will install the system for free as stated on the web page.

I am half way through my 3 year contract and am in the process of selling my house. I will be moving in with my parents for a year to save for a purchase of a very expensive home in Hunting Beach, CA. I pretty much never use my system and the one time the alarm actually went off, the police showed up at my door (city is charging me for it). It turns out that they didn’t set up our account correctly and had the wrong phone numbers at first contacts. I called to cancel today and to see how much the cancellation fee would be. After being jerked around for a while, they said the fee will be $800!!!!!

The executive contacted me and was able resolve my issue. We are satisfied with the resolution. Thank you!

We signed a contract with Devcon at a rental property that we’re leasing. We had just relocated to Texas. We knew that we would be moving upon completion of our house being built so we asked all of the pertinent questions pertaining to a move. We were assured by Devcon that when we moved that we would receive all new equipment; just leave the old equipment at the leased property. Since Aug 2012, when we signed our contract, Devcon has gone out of business and the contract was sold to Monitronics.

This problem has been resolved very nicely and politely by the Executive Response Team. I am very happy with the results.

The person I talked to was very rude. I could not get on your website. Power was out for 4 hours. Did not receive an email like I used to. If it was not for my bank I would not know about my bill. What can I do to get out this Co.? I do not like your service.

Thank you for the speedy response & resolution.

Monitronics and Point Home Security is a RIP OFF COMPANY. Since 8/2012 they have been taking funds out of my bank account on a cancelled 8/2012 account. One month they take out as Monitronics and when I catch them and complain the switch to Point Home Securities…the 5/3rd bank isn’t any help either…they keep allowing this company to rob the funds out of my account and never resolve a thing!!!!

Home security system signed up with Devcon Security with a contract for 39 months (March 2012). System worked when originally installed. Monitronics bought contract 12/14/2012. System seemed as though it was working. We received a few calls to replace the main panel battery which we did on 9/3/13, with difficulty. Bedroom panel still did not reboot or work/only the main panel. Called Monitronics and they sent a technician the next day. He relocated the main panel (another hole in the wall) within 4 feet of the bedroom panel, yet the bedroom panel still did not work.

This is the second time I have tried to get service on my alarm system with the same poor results. Both appointments were with Monitronics customer service personnel. They put me on hold while they contacted the company that is used for service work. They gave me a date and a 4 hour window, 12:00-4:00pm. In the first appointment, a service tech called me at 6:15pm (only call) to see if he could fix the system in about an hour later that night.

For this company to make their name by being an online alarm company, I'm confused as to why they don't have a website that functions for basic things like:

"Monitronics does not compensate for losses or damages." "Monitronics is not an insurance company and we do not compensate." "Monitronics did not install your system." "Monitronics is not liable for losses or damages." "We don't know why we didn't get a signal." "Monitronics did not dispatch the police because we didn't get a signal." "It is the customers responsibility to test the system." All of the above are quotes from the Monitronics customer service team and also the Executive response team group. There is no accountability or ownership within the organization. The best quote is " Contact your insurance company for all compensation requests." While they may say they don't compensate, you can be rest assured that if you are persistent and relentless in your request and you can prove that their system failed, they will start talking about settlement. if you are not getting anywhere, contact the BBB, The AG and your lawyer.

I was having trouble with an alarm today. It was in a rental guest house and it started beeping at 3 am according to the guest. My wait time on the phone was minimal and the tech was helpful. He evaluated the system and indicated it was all functional but I told him it truly was making noise and I just needed to defeat the system. He told me how to do that and I was able to solve any more potential disruption to the guests. We will sort out the issue after they leave. I found Monitronics to be easy to deal with. Sometimes only the disgruntled write these reviews which is unfair to the business. Just for the record - here is one who appreciated the service.

Installed Monitronics in May 2013. The installed was done incorrectly + the 3rd party vendor installed a malfunctioning box. Both Monitronics and Vesta (3rd party) are refusing to do anything about. Service has been stopped since the month of July, but still Monitronics is billing us each month. We made several phone calls to Monitronics with no avail. We are told to go back to the 3rd party, although Monitronics is not giving any service and STILL bill us. When reached out to the 3rd party vendor (VESTA), his answer was "You have a contract for 3 years, sue me!!!" Worst experience ever!!!!

When I signed the contract the man said it was for 2 years and he said he would send us a 2nd keychain remote which never happened. Just got off phone with Monitronics. They said it was 3 years. I said OK, maybe I didn't read the contract so I asked about early termination and she said they don't do that you have to pay the full balance. Never seen a company that don't do early termination. She said, "Why don't you buy a new battery [which went out]?" and keep using the system and charge me more money. What I’m trying to get at is I think these people should not be in business and I will let everyone I know not to use them and I hope they crash and burn. Sorry but that's the way I feel.

After paying off my contract with Monitronics the installation company American Defense Systems attempted to collect on a debt stating that the even though I paid off Monitronics I owed them for the FREE installation they provided. I spent 2 hours on the phone with Monitronics to force them to contact ADS to clear my account. I am still waiting for confirmation from ADS that my account is clear and still receiving debt collection calls. I will NEVER purchase a monitored alarm again. My monthly contract payment was auto debited for 10 months until I sold my house and needed to cancel my contract. I called and agreed to a payoff amount with Monitronics and that was also debited from my credit card. This was NEVER a delinquent account and should NOT be in collections. VERY FRUSTRATED!

What a quick response! I immediately called the number Monitronics provided in response to my review 1 day after posting and got a very nice gentleman. I explained my terrible business situation, experience with the customer service department, and lack of response to my certified "cancel account" letter.

We called on June 15, 2013, two days after our 5-year contract was up, to cancel our service. My husband was on the phone for approximately 45 minutes. We mailed the cancel letter the next day. We received another bill 30 days later. Called to question and they said they never received the letter. Send another letter. Then received an automated call that we needed to call them. My husband was again on the phone for another 30 minutes with them trying to get us to resign. Another 30 days later, we get another bill. My husband calls and they stated by the time they got the letter and processed it, it was after August 1st (mailed letter on July 16th) so we owe for another month. Total **. This is their way to screw people out of more money. Now we have the collection department calling us and threatening us. We refuse to pay. STAY AWAY FROM THIS COMPANY!!!

We were promised that the service would work with our existing ATT Uverse service. Installer came out, installed and was not able to get it to work properly. He said he got it working but then we're constantly getting phone calls on our home phone which sounded like a fax machine when we picked up. We had several people tell us that they also heard this sound when they tried calling us. We had to have another technician come out at a cost of $50.00 to troubleshoot. He told us that the system would not work with Uverse and that we would need to get a cellular option at an additional cost. I told him that we have poor cell coverage in our area and he assured us that it would work. I raised hell and finally got them to give it to us, so he scheduled yet another install.

I called to complain that my system was not being monitored. Three times in the last month I set off the alarm on purpose. It rang for 5 minutes before I shut it off. I didn't get a phone call saying my alarm was going off. Neither did the police or fire show up. All they wanted to do was test it after I told them when I was going to set it off. What kind of test is that? Since I am paying for service I am not receiving I told them to cancel my service. They said my contract stated 60 months and I still have a year to go. Basically TOUGH.

Fast talking salesman assured me that I would get everything I had with my previous system plus more. Neglected to tell me that I would be locked into a five year contract with no recourse even if I had a legitimate reason to cancel. If they had treated me better I would have gladly referred them to the new owners, even though they are more expensive than several competitors. Now after my experience and reading all the reviews I feel that I would be doing these folks a grave injustice. No chance I will refer anyone to Monitronics.

I wanted to update my last review. So a manager called me. I told him how I was lied to. That I was supposed to have the same coverage as the system I originally had. But now I have no fire protection, only 6 of my 14 windows had alarms (and they couldn't even tell me which ones) can't use my motion detectors cause they now detect my cats (something that didn't happen with prior system) and one of my doors had no alarm connected to it.

They promised me the same coverage as my prior security system to get me to switch. I found out after 15 months that only half my lower level windows are connected. I have twice that many. That was a flat out lie since I was told all were covered. Found out by chance. Service is awful. When you call their inexperienced techs spend hours on the phone with you. When they can't help they give you a 4 hour window for a tech to come out and one time he didn't show. Now after 4 false alarms due to faulty system they won't let me cancel. They said I signed a 3 year contract but I thought it was one year. The police are charging me for all those false alarms and they refuse help with that either. I just don't have time to deal with all their issues.

Approximately on June 1, 2013, I called Monitronics to let the alarm company know we were selling our home. I was asking the customer rep what happens when we sell our home, what happens with the alarm. The customer rep said that if the buyers want the alarm, the alarm stays with the house and we are out of the contract. However, if the buyers don't want the alarm, we have to take the alarm wherever we go. I told the customer rep I would keep them informed. I tried turning the alarm on with my phone. The alarm would not go on. I tried to make a payment on July 16th. An error on the computer kept coming up saying something was wrong with the web page, to try again. This continued until the 17th.

What a nightmare. I tried repeatedly to cancel this account and could not. Monitronics always had a reason why the account couldn't be canceled: The cancellation letter wasn't received in time, The wrong signature (mine as opposed to my husband's), and so on. It wasn't until I finally found an account manager who took the time to straighten it all out and acknowledged they had received letters of cancellation and had spoken to us numerous times about the issue. Won't go back to them again or recommend them to anyone.

I initially signed a 36 month contract with Monitronics, because they were the company that originally installed/monitored the home before I bought it, so I figured since the equipment was already in the location, I could just add a few extra sensors where I needed them and I would be good to go. I also gave them my bank account information because I was told that auto draft was required.

I signed a two-year contract in May of 2012 with Devcon/Pinnacle security systems. They sold my contract to Monitronics last October. I called in to get an exact date of my contract expiring and to see if I could pre-pay since we moved from our home with the system in it. They stated that I had signed a 5 year contract. I told them absolutely not and that I needed to see a copy of the contract that I signed. Well after a few phone calls and three days I get the contract emailed to me. I received a contract with my name typed in the signature section. I told them this is not the contract that I signed. They pretty much told me to go jump in a lake and go file a police report. I tried to talk to them and say I had no issue paying the remainder of my 2 year contract but the lady was very rude and kept telling me that I signed it. Unbelievable!!! Police report is being filed tomorrow!

Our original alarm company sold our account to this company without our knowledge. We called our original company to cancel the service, and we were told that the service was canceled. Fourteen months later, we noticed in an account that we don't use that this company had been billing us. This is after we had removed the original alarm company's equipment and went with another service.

Not happy with your cancel tactics! I was with you for seven years. When I called to close my account, I had to be interviewed by three people and then fax a letter of my intent to close my account. I then had to call the cancel department again for a fourth interview to close my account. I was then told at that last moment that I will be billed another month because you require a 30-day notice to close an account. I think this is outrageous as I have been outside any contract for years and always paid because I gave you my CC for easy billing.

I initially had another company install my alarm system, and then, to my great displeasure, my contract was sold to Monitronics. AT ALL COSTS, AVOID THIS COMPANY. Their equipment support is a myth. If you call in with a problem, you will spend five minutes getting to tech support, and then they will put you on hold until you hang up, usually 20 minutes for me. They don't check in with you, they don't understand the issues, and they will not listen to the problem. If you try to cancel your account, guess what, ON HOLD AGAIN. They will speed dump you to anyone that is not them, and they will put you on hold again. Once you finally give up actually trying to communicate with them, the AUTO DIALING CALLS BEGIN letting you know that you haven't paid them (for a system that doesn't work, HA!), and when you call the number back, ON HOLD!

Monitronics representatives claim my father scheduled an appointment to duplicate a service he already had. He says they simply showed up at his door unannounced - in a gated neighborhood posted "no soliciting". Representatives pressured him into signing a three-year contract, which I learned about well after the fact. Their "appointment confirmation" is a handwritten sheet containing the comment, "Target neighborhood." However, it says nothing of the date of my father's alleged request for duplicate service. The local manager informed me that after my terminally-ill 89-year-old father was deceased, it was the company's intention to sue the estate for the full balance of the contract. The manager offered a "settlement", and I replied that I would have to think about it. I removed the unit, but did not stop the automatic payments. The company withdrew, without notice or agreement, the entire balance of the contract, plus two months' payments, from my father's bank account. I have no idea if it will stop there or if they will continue to rob him. The company preys on the elderly and utilizes despicable business practices. If I could give the company a lower rating, I would do so. My father still has and uses the service that Monitronics representatives claim he wanted to replace.

System was initially installed by Devcon/Pinnacle. Many untruths told by hard-sell sales rep. First flat out untruth: The contract would be 48 months. I was uncomfortable with this length of contract and expressed my discomfort to the sales rep. But he said a shorter contract was unavailable (untruth #1). Next, he blithely assured us that the motion detectors that were installed would not be activated by the movements of our cats - untruth #2. The cats set off the motion detectors almost immediately, with the result that they are now permanently offline (the motion detectors, not the cats).

I lived in the high desert for 8.5 years. I had Monitronics install and monitor my home for eight years. I got divorced after four years and ran into major financial hardship. After five years, I requested to end the service due to financial hardship. The rep did not accept my request and proceeded to talk me into keeping the service at a reduced rate. He was good enough to keep me with them three more years.

On June 3, 2013, I wrote a review. Since then, Monitronics has contacted me several times. They could not get the sales agent to hold up his end of the deal, so Monitronics stepped in and paid me the commission that was promised by the agent. Thank you, Monitronics.

I cancelled Monitronics after 5 years. I had 2 false reports to the Phoenix police dept in 8 days due to "glass breakage". There was no glass breakage. They said it could be "keys jingling or dogs barking". I have had dogs the entire 5 years. Then they told me they needed a 30-day written notice to cancel service. They also said they could not turn off my alarm as it took up to 30 days.

On the morning of May 6, our alarm went off. We checked the entire home, and everything was secure. Four hours later, it went off again. I have had heart surgery, and this kind of thing upsets me very much. We called Monitronics, and they finally said we 'must need a new sensor'. It arrived an entire week later, leaving us with no sensor on our garage door for all that time.... and it is the least secure door in our home! As luck would have it, I was taken by ambulance to the hospital that day, May 13 (stress-related, as it turned out). THEN, my husband was admitted to the hospital from May 15 through the 18th, so we could not try to install the new sensor, leaving us without security on that door all that time.

I signed up with a company for an alarm system in June of 2012. That company was Devcon. They sold my contract to Monitronics. I don't know what month my contract was sold to them, but I've had nothing but problems. I moved in March of 2013. When I initially signed my contract with Devcon, I was told I have one free move. Any other moves after that, I would be charged $199. In March 2013, I moved and I'm being charged a $99 fee. Not to mention, when talking to the move department in March, a gentlemen told me he was going to wave my $99 fee.

I purchased a system from Monitronics some two years ago. As part of the package, they installed thermostats, which were to run my two AC units. The thermostats have been replaced a number of times; however, they continue to be a problem. Service technicians have told me that there have been lots of problems with them. I am fed up. The problem that I have now is that I have to call two service people - Monitronics to look at the thermostats and an AC guy to troubleshoot my units… thus costing me two service calls if there is a problem because one guy can't fix both. I have 12 months left on my contract, and I cannot get anyone to talk to me about this.

I received call after call for several days. I told each person to take me off the list and still I am getting daily calls on my home and cell phone. Without exaggeration, I probably got 30 calls in about two weeks.

I have been contacted by the corporate office of Monitronics (Chris) and he was very polite and eager to have a satisfied customer. We agreed to reimbursement of one month, plus the $50 dollar invoice I received from the local company will be paid by Monitronics.

I have tried over and over to rid myself of this horrible service. I stopped paying my bill sometime last year and instead of disconnecting service, this company keeps billing you and harassing you with multiple phone calls daily. I decided to give the company one more chance six months ago after they offered a credit to my bill and to send a tech out to fix the service free of charge. The next month I got a bill with a $70 charge for the tech. Upon calling in, I was told that this charge could not be credited. I have since been trying to cancel this service but to no avail. My next course of action will involve a lawyer. This company is a bunch of uneducated criminals.

I called Monitronics regarding a late fee they said I had on my account. I had recently cancelled my account and received a bill of $13.11 for a partial payment owed for my alarm bill. I contacted Monitronics to confirm that was the amount I owed. They said that was my remaining balance. I sent a check for the amount on April 1, 2013. On April 20, I received a bill saying I owed $25.50. I called to ask why and they said the payment of $13.11 was returned and I was being charged a late fee. I did not receive anything that said my payment had been returned. My check went through my bank with no problems. I am very angry with Scott from Monitronics as he continually argued that my payment was returned when I know it was not according to my bank!

Monitronics does a credit inquiry after stating that they don't check your credit. The place is run by high school dropouts. Customer service... there is none. If your equipment breaks, you have to pay for them to come out and look at it.

This company is a scam. Buyer beware. These individuals need their license revoked. Unfortunately, I bought into their contract. This system has not worked as a complete operating unit. I was told that I would be able to log onto a computer and monitor my home, control my thermos, control my doors, watch and monitor my home via video and much more. None of this is true. Not only have they made numerous appointments, wasting my time, they also come up with outrageous excuses why they can't get their alarm to work as advertised. It got so bad that I refuse to allow these individuals back into my home for fear that they have other intentions.

What a rip off! One star is too many! I was late with a bill. They call neighbors and emergency contacts and tell them there is an account issue! No emergency! I will never recommend them to anyone!

We purchased security monitoring for a home we had for sale. We were told when it sold we would be released from contract and silly me, believed a salesman. System service was not what was promised and they cannot even tell if it is working. Company says, "Sorry, salesman no longer works for us and we will not honor what he said." I have talked with the company five times trying to get this fixed. Last time was three weeks ago when they promised for the third time to get me a copy of my contract. I will never do business again with a company that requires automatic withdrawal because if you have a problem, you are screwed.

We are being forced to transfer for work. When I called Monitronics to see if they could cancel our service (as we are moving to rental housing and can't take it with us), they informed me I would be required to pay off the balance for the 18 months left on my contract. No help for people in hardship situations. They said it's to cover the equipment they installed. But when I informed them the equipment was already in my house when I got their service, they said it's because of the work they did to program the equipment. They just do whatever they can to take your money. I highly recommend going with anyone but Monitronics. They are also much more expensive than other providers.

We purchased our house brand new with an installed Monitronics alarm system. After my contract was over, I wanted to get monitoring done by a different company since they required a three-year contract. A three-year contract is not feasible due to my job. They refuse to give me my installer/master code for my system or for my cellular transmitter so I can have it monitored elsewhere. I purchased the equipment and the code that goes with it, but they refuse to surrender it to me. I'm thoroughly upset as are others in this venue. I have called BBB to complain and will be posting this on other like-minded social media forums!

We have had Monitronics for approximately 2 yrs now and have had nothing but trouble. We couldn't even use our alarm system properly because it would go off for no reason resulting in false alarms, which then resulted in fines from the police department.

We purchased our house brand new with an installed Monitronics alarm system. I wanted to get monitoring done by a different company since they required a three-year contract. We are military and a three-year contract is not feasible. They refuse to give me my installer code for my system so I can have it monitored elsewhere. I purchased the equipment and the code that goes with it, but they refuse to surrender it to me. I'm thoroughly upset.

I too have been a victim of this shady company. I originally had my alarm system with APX who sold my contract to Monitronics. I thought my contract with APX was for 3 years so when they transferred my account to Monotonic, I thought that was fine because I thought I only had 1 year left on the contract and could change after the year was up. I had 2 nice young men from Vivint come to my home who offered a better and cheaper system saving me $5 per month. I have this company to install their system and trashed the Monitronics alarm system. The next day, when I called Monitronics to cancel their services, I was told the original contract was for 5 years and I had 1 year left and would still have to pay them monthly or pay out the rest of my contract.

We have had the service for about 18 months. The service has never worked properly. We have had three service calls to no avail. According to their own CSR, our service has been disabled for the past six months. Monitronics never contacted us or attempted to find out why. Each time that I called, I was put on hold for upwards of 20 minutes. Today I was finally able to speak to one of their CSRs. He could not give me a satisfactory answer. I asked to speak to his supervisor. After a ten minute hold, a woman answered the phone. She was not able to give me any more information than the previous employee, but offered to let me speak to her supervisor.

We have an alarm system in our home. We were recently robbed and the alarm did not go off when they kicked the back door in. The amount, although very large, is irrelevant for this complaint. We called them the night of our break in; they asked if the alarm was set and could not imagine how it did not work. They were not helpful at all and had no answers for us.

The company in question bought out a null and void contract from Skyline Security and issued it fraudulently. After homes in the neighborhood I was renting in were getting broken into, we were contacted by a door-to-door salesman from Skyline Security. He said they were offering free installation due to recent crimes in the area. Being a renter, I emailed my landlord about said break-ins and a potential alarm system being installed. The sales associate had me sign my own name on the alarm contract and had me print my landlord’s name on the Sign Here portion for the homeowner. He made it seem as if their company was going to contact the landlord for approval and signature. The portion of the Alarm Contract that was for "authorization" of all terms of the contract was never went over with me and the boxes were never checked; they were left empty. I was never told I would be in a three or more years contract with them. I was under the impression I could cancel whenever, if needed. Needless to say, they never contacted by landlord (unbeknownst to me).

I regret that I ever signed a contract with the company! First of all, it was Devcon that came to me. I thought it all sounded great, but I wish I would have never got the thing! I'm now stuck with it for another two and a half years! They switched to Monitronics. We pay every month on it and can't even use it because it doesn't work right. The camera quality on it is horrible so if someone broke into my house, the picture isn't even clear enough to identify someone. So basically, the camera system is useless. One of our sensors doesn't work and they sent us a new one, but now I'm responsible for installing it. Wish I would have done better research and I would have gone with ADT - smaller contract and lower rates. We would have saved $10 a month and had 2 years less! Now I'm stuck with an alarm system that I absolutely hate. Total waste of money.

When Devcon came to my home, I was not there and the contract that was signed was a forgery. Since I did not sign this contract and it is now being serviced by you, I have taped up my camera and I did not receive a call. I did not see the cops at my door. What are you monitoring? Nothing! I would like to be let out of this contract before I contact the Federal Trade Commission about this forgery. You can send me forms for my signature and you’ll see that I did not sign this contract.

Monitronics bought my contract from another home alarm company after I had previously been with Monitronics. Now, I'm locked into a long term contract with a company I hate and they won't let me out of it. I had no say in the "assignment". In my opinion, this is an underhanded way of doing business. I left Monitronics for a reason and now I am stuck with them all over again.

After 8 years of being a customer, I decided that I could no longer deal with their terrible customer service. Upon canceling my contract with them, they informed me that it takes 2 months for the cancellation to fall through all the way, in which it resulted with them charging me for those 2 months. Their customer service is mediocre and a headache. You would think after 8 years they would treat you a little better.

Sometime in June, we were approached by individuals named Gabriel and Anthony. They claimed to be with a company called Homeland Security. At initial consultation, we were told that when the system was installed within that day, we would have three days to confirm whether we wanted to keep the system. The initial installation was never completed for at least two months. Before then we requested to just cancel the installation due to the wait. Gabriel, the technician, apologized for the mishap and requested that we allow him to finish the job before we make a decision.

My grandmother (age 92) was called and told that her existing alarm system needed upgrading. She thought she was dealing with the company she had originally gone with for her system. At no time was she told she would be moving to Monitronics. Her alarm button activated and the fire, sheriff, and EMS went to the wrong address. The passwords provided were incorrect. It took 3 phone calls to correct this. The alarm pendant provided was too sensitive. Just brushing the pendant on something was enough to set it off creating a false alarm. The company refused to break the contract saying those deficiencies were not adequate cause to break the contract. This is very poor customer service, poor response time, argumentative supervisors. I will not recommend this company,

Last week, I posted the review below as I was frustrated and unhappy with the answers to my questions. I will say that I received a call today from the executive team and the experience was night and day compared to last week. The individual was very understanding and resolved my issue without hesitation. My two cents is that if you are having issues and not getting answers, please send email from the website to the executive team and the issue will get addressed.

I posted a review about a month ago. After that, I went on their website where there is a link to contact them. I told them I was filing a complaint with Consumer Complaints and then with the AG. Almost immediately, I got a call and then a follow-up letter saying they had closed my account with a zero balance. Just a week before that, I had received a bill saying I had about a $114.00 balance. So if you are having a problem and believe you are within your rights, I suggest this as a solution. I believe my email went straight to the top. Hopefully, the letter I received was correctly taken care of and I will not get any further charges.

Installer told me if I moved that it would automatically end. What a lie! He looked me right in the face and said a move would end the contract but not true. I specifically asked him this since I knew I would be moving before the contract ended. What a scam. Worse yet, four of my neighbors have been robbed with the alarms on so obviously, the crooks know how to get around the alarms with no problem.

You are pretty much trapped into a contract that you cannot cancel until the contract is over. Not only can you not cancel, you have to send a written notice in the mail in order for them not to automatically renew! Can you say worst customer service ever? Is it really that hard to cancel your service over the phone like many other companies do? It's a scam. If you are ever thinking about getting Monitronics, don't! You will be signing your life away. Also, I moved out of my house a year ago, and I am still paying for this contract. Ridiculous!

I sold my home in Las Vegas on 8-24-12 & called Monitronics to cancel. I was not told I had to cancel in writing. I called after I was charged in Sept. & that's when I was told about the 30 days but the supervisor said she would take care of it & I would have 1 more charge on October 11, which I did get charged a prorated $19.53. Now, I have another $41.84 charge as of Nov. 13. Don't sign with them if you don't want to pay the rest of your life for an inactive system on a house you don't own.

Monitronics is a no service ripoff. I owned a home, got the alarm and service. It was sold after 12 months. Contract says 30 days cancellation. I tried to cancel and they want the entire contract paid off with no service to me at all since I have no alarm anywhere. Stay away. They have no ethics. I'm getting a lawyer.

These people got us signed up for a contract. The first few months were unremarkable. We were paying $45 for peace of mind. The 3rd month came and we had a false alarm. They tried calling us but could not reach either because we had emergencies to attend to. Automatically, they sent out a guard to inspect the house and left us a note that nothing had happened (false alarm, I repeat). The next bill came up and they charged us a fee for that "security" person. We refused to pay because it was a false alarm. We cancelled our auto pay. Ten months down the line, they are harassing us with phone calls and a different person calls us every time. Nobody paid attention to the problem. Interest is building up, and they still keep on billing us. Now we are at the collection agency level and we refuse to pay. Beware, these people are thieves!

In June of 2009, while living in PA, we had a security system installed. The contract was for 60 months. We were told there would be no additional costs for transferring the system if we moved. In April of this year, we moved to MA. The people who bought our house did not want the system and the house we bought in MA already had a security system installed. Monitronics was willing to waive the cost of a new circuit board in the system (they could not access the current one), but they insisted on adding an additional 16 months to my contract. I still have 2 years left on the existing contract. So now I am paying them monthly to monitor a system that is not even activated. I will never use them again.

They took advantage of my elderly parents. Also, while in contract, they began charging their bank account more money. When we called, they had horrible customer service and stated, "It’s only a dollar!" Regardless if it’s $50 or 1 cent, when you are in contract, you can’t decide to change the monthly service charge. They eventually changed it. During installation, they stated we would get several additional windows at the same cost. Later, we received a bill. Horrible! We can only wait until the contract is up and we will be so quick to change providers. This is my warning to any possible new customers.

Monitronics conned my elderly father into a 5 year contract at an outrageous monthly charge. Their system does not work and they never call when it activates. When we called to cancel, they stated we had to pay for the entire term of the contract even though we argued that system never works and their monthly monitoring is outrageously high. They refuse to cancel the contract or do anything about the faulty system. They are the most worthless company I have ever seen. Do not buy from them anything!

Same experience like most people with comments on this page. It is two months now since I was approached by a salesman from partner/agent Skyline Security regarding new alarm system installation. I decided to switch from ADT to new technology. Big mistake. It took me two Saturdays (July 28 and August 4, 2012 at least 6 hours each) to install the alarm system with camera and light module. Camera did not work, so was the light module. Eventually, it was taken back and I have basic alarm system. This nightmare by itself seems never ending now, though. Despite my request for amendment contract and numerous phone calls to Skyline and Monitronics, I was charged at the rate that includes camera monitoring. No credit and no adjustment to contract made yet. I got a new contract but billing situation has not changed.

I just recently purchased this system from a door salesman. I had ADT before, but I like some of the features that Monitronics offered. When I accepted the offer, I was under the impression I was going to get a bunch of features. Once the system was installed, I didn’t get all what I was told. But I am okay with that for now. However, in reading everyone comments about Monitronics, it got me worried. I would recommend suing them over deceptive practices, or if your house is broken into and they do not call… big lawsuit.

They won't let you cancel. I was a customer for 3 years and late once recently. Even though I spoke to the rep on the phone and told them I did pay, they continuously called me until they got the payment. I immediately wanted to cancel for the poor customer service. I called to cancel and they told me I had a month left before I could cancel. I waited the month and called to cancel again. First, the rep tried to keep me as a customer even though I told him at the beginning there was no use talking me into staying, I would not. He then was so rude as to state, "Do you really think another service won't call you if you are late?" My response was they wouldn't call me over and over especially after on time payments for 3 years. He was so rude. He then told me I would have to pay an additional month because you had to give them 30 days’ notice of cancellation. I had called in advance and no one told me that ever. After a few hours, I finally got a supervisor that took my final payment and stated the account was now cancelled and I didn't have to fax in a cancellation. I'm sure this isn't the end of it but we shall see. Also the website is useless.

Multiple issues with customer service and communication: My 86 year old grandmother was apparently talked into a 39 month contract. When battery was low, Monitronics contacted her and told her to replace. I replaced the batteries and guess what, the system doesn't work. Go ahead and push that button, maybe it works maybe it doesn't. The service repair guy came out and stated that if the battery is low, the system is on test. Grandmother paid for service for a system that was on test, not even operational. They have a system of re-routing complaints, and good luck trying to cancel this ridiculous contract. I would never recommend. Make sure your loved ones do not buy from door to door salesman!

They cheated my senile mother. When my mother died this week (July 2012), I found that Monitronics had gotten her to sign a 3-year contract in 2011 and they were deducting automatic payments from her bank account. For several years, she has been very confused and I've been paying her bills, all of which are sent to me. I can only imagine that they came to the door and pretended not to notice her state of mind. She already had a 5-year contract in place with Pinnacle and a fully operational system that I have been faithfully making the payments on. As far as I can see at the house, only Pinnacle's system is there, which means Monitronics has been collecting $40 per month for more than a year without ever doing anything, including placing equipment in her house. They of course want a death certificate to cancel the contract. I'm not terribly worried. The bank account they were taking money from has been closed, and I'll see them in hell before they get another penny. What a disgusting business practice, preying on old, helpless ladies!

We got Monitronics a couple of years ago. Since then, we have gone through a bankruptcy and lost our home. The service is no longer being used. They would not cancel the contract because it was for 3 years even though they are not backing up the equipment. They said they were still monitoring our house, even though the equipment was removed. They will not let us cancel. Even when we were receiving service, we would accidentally trip the alarm, and no one ever called, when with the other service (ADT) we always got a call. I don't think they even monitor, they just collect money. They said we could move the service to our new address, but we would have to write a new contract with them. No way. Now, I have to wait until the 3 years is up to cancel and from what I have read, I doubt that will happen either. Why am I paying for a service I am not receiving? How can they say that is good business practice?

This company is robo-calling me on a daily basis. I am on the governments Do Not Call List but still they call me daily with a different number. I have waited on the call and talked to their operators and they just hang up on me when I tell them to cease calling me and that I'm on the Do Not Call List. I’m really considering a lawsuit against them. I’m keeping a copy of every single call they make to my phone number. This has been going on for at least 4 months now.

I canceled my contract because of a better company who offered to help us and also offered to pay out our contract because of the total unhappiness we were experiencing. I sent a written letter to Monitronics with all the required information and canceled on the phone twice. The man I spoke with the second time continued to tell me how stupid I was and that I had gotten "slammed", even though I invited the new company into my home whereas Monitronics just showed up one day (guess who I know really slammed me). They refuse to send me my final bill for the other company and continually harass me with phone calls. Even after I contacted the BBB, the corporate office called me numerous times on a holiday when I was spending time with my family. I think 5 times in 3 hours definitely classifies as harassment! I can't wait until this mess is over!

We have been with Monitronics for about 8 years. We didn’t have a great experience, but it’s not horrible either - until we tried to cancel our service. I know that initially we signed a 3-year contract, so we weren’t under contract anymore. So, when I tried to cancel, they said they need a fax of the written request and it would take 30 days, which I know was just a way to get one more payment out of me. I sent in the request on June 4, 2012 and followed up with them on June 18. After being on hold for over an hour, they stated that the letter wasn’t official since it didn’t have my signature; however, we put everything on the cancellation request they asked for.

Customer hatred - This insecure company misleads customers. It is probably going out of business and does not cancel contract upon request. Claims a 60 month contract was signed when there was no legal reason for it. My copy is 24 months. Complete lies!

I have been repeatedly called by this company. I've hit the "opt out" option on the call at least 6 times now, and continue to be called. I'm also on the Fed "do not call" list. Please help me stop them. Thanks.

This is the worst company out there. We have had nothing but issues; between techs not even showing on the right day to smoke alarms going of for no reason. Today we had a bad smoke alarm that would not stop going off. They refused to help me power down the system to stop the alarm. Even though they monitor me for health reasons, that sounds can start a seizure. Their answer was a tech will be out in 4 to 6 hours to turn it off. This is just another in a series of bad service that has been from the start.

I started the service in 2009 when we own our home. In 2010, we lost our home, so I was told we could move it to our apartment if the landlord allowed. And they did, but because of loss of my Job, we needed to move again. I called Monitronics to let them know I was moving again, this was this year February 2012. So I told them I would try to place it in this apartment if my landlord allowed. The landlord said no, I told them I could no longer use the monitoring service. But they said my contract wasn't up yet, and that I needed to still pay the monthly service. Because of me being out of work, times being hard, we were late in our payments, I tried to explain to them why. But they only cared about the payment, so I said I would pay it as soon as I could. All the previous years, we were always on time with our payments. But they continue to call me twice a day, and when I didn't answer, they would call my family on the emergency contacts as well. I called and told them they have no right calling my contacts.

I've been paying service for a house that I sold three years ago. This company, when they want to sell you something, they treat you the nicest. When you try to cancel services that you don't need, they make your life difficult. No transaction can be done over the phone and they make you send a letter in the mail. Horrible experience. Do not buy their service, read the contracts.

Their field representative stated that Monitronics receives a signal as soon as my alarm goes off. We've had the service for a year and a half and we set the alarm off accidentally several times a month. Not once has Monitronics called us or the police to make sure everything was okay. I called them to cancel the service based on this and they said that I am bound to my 36-month contract that I signed, regardless of the fact that their rep said that they would call me every time the alarm goes off as soon as it goes off. But because the contract is vague and doesn't say anything about this, I am the one having to pay for it. They are thieves! Do not buy their service.

The salesperson came to my door and offered a money back promise via gas purchases from Holiday stations. After the period of time when you can change your mind and opt out was up, they sent a letter saying all benefits from this promotion were cancelled. Then they wanted to come fix my broken system. The first person who came to my home from this company was a thief and a liar; wouldn't they all be? I just had to keep paying till my contract runs out, even though it was broken. The entire company is just horrid!

I attempted to cancel my contract after deciding to go with a new monitoring service. Initially, Monitronics flat out refused to cancel and was going to "hold" me to the terms of my contract duration despite the fact that I told them I would pay off the balance. Apparently, payment of the balance of the contract wasn't their top priority, because within the span of 5 minutes, they offered to reduce the monthly charge twice if I stayed. So much for the terms of the contract.

It is difficult to believe that a company can claim to be monitoring your system when they can spend 3 months with the system completely removed and not bother to call you to ask about the fact that it isn't checking in.

I am getting several calls per day from a spam-bot claiming to offer Monitronics services, despite my being on the do not call list and my requests to stop the calls. The caller does not take "no" for an answer, and my direct emails to Monitronics have been ignored. The originating number is **. I have never done business with Monitronics and as a result of their calls will never do so in the future. Funding Monitronics is supporting intrusive robo-calling.

The system does not work and then will not come back out or return your phone calls, empty promise. System has not work from day 1. After a week of trying to get them to fix it, we had the old system reinstalled.

I was using ADT for several years until 2007 after being referred by a friend to this company. After the promise of cheaper service fee, I signed up my business and two houses with Monitronics. I thought I got a deal which was not true. I should know better. They use local salesman and local contractors to do the work which they have no way to control or they don't want to be liable to anything. I have false alarm many times at my business and house. Recently, it got worse. I have a glass breaker at my basement. It keeps getting offline with network. I have called many times and they also sent out the local repairman to fix it. It never really fixed the problem. Last night, it really got my nerve after it woke me up at 4 am. I am canceling the service. They said I have few months until my contract is up which I don't care. I rather get them off my back and start to using a company which do not require any contract. I think this company should not be in business and they don't care about their customers.

Since the first day we signed up, we have been lied to and given the runaround. We were told by the salesman that we would receive a 360 Surveillance camera as soon as they were available (within the following month). We called several departments along with the sales agent, Jason. They said that this would be taken care of. It never was. We kind of knew it was too good to be true. Then we had faulty equipment that kept going off when we went out of town (you can imagine how distressed we were thinking someone had broken in while we were miles away). We were told that credits to our account for the dispatch coming out would be taken care of due to the equipment. After two months, several calls to us saying our account was past due, and several calls and hours spent on the phone talking to manager after manager (between the two companies Monitronics and 1st Defense that are supposed to work together for your first year) stating this would be taken care of, it hasn't. We just received another call today stating our account is past due. We will be cancelling and will no longer be dealing with this company.

On Nov 20, 2011 at 10:53 I received a call from Monitronics, stating that there was a burglary alarm going off at my business, Mermaid Dive Center. They told me and my husband that the Polk County Sheriff's Department was on site, and had the store secured. The police officer stated that the alarm was not on when he arrived, and that someone had called to report that the front door was gone, and broken to pieces. When the officer entered the building, the alarm went off. We contacted our insurance company, and they told us that we should contact Monitronics about our losses.

My 91 year old mother, fell, broke her hip and the Monitronics unit did not work. She had to drag herself to the land line phone. She no longer lives at that residence and resides with me. Monitronics leaves messages and letters to her old address on a daily/weekly level. I have both written and phoned to stop business with them, to no avail. My poor mother is so worried about them that she is afraid to go out. They need to be put out of business.

I have made constant phone calls from the moment of installation. They first called several times daily to remind us of the $50 reference offer, then they called to review our level of satisfaction. I cancelled within the 3 day cancellation period and now receive daily threats of collections. I have documented return of their equipment and the fax, email and certified letter of cancellation. They don't acknowledge receipt of any correspondence. We have reported them to the BBB, filed numerous reviews on various threads and will continue to provide references of them at no charge. They should wake up, or else, I would be surprised if they are in business in three years.

I called as I sold my place on Nov 18, 2011, to cancel the service, and even gave them the name of the party buying the place, so they could contact them to see if they wanted the service. Now, I got a bill today for 2 month's service, and I again called customer service, and they corrected it after trying to tell me I paid in arrears, which I never did having it for 7 years. Then 15 minutes later, some guy called and said I was responsible, as they haven't been to my old place to inspect and put in the new owners' name. I told him where he could put that bill, and hung up. I am now calling the BBB to report. I could not believe what these clowns were trying to do.

I've been trying for over a year to cancel my service. I am no longer under contract so I thought it should be easy to simply cancel. I've been told various things by different reps-- to send a registered letter to them stating my desire to cancel which I find utterly ridiculous, or to call such and such number which never works.

After using their system for 2.5 years (on a 5-year contract), I decided to put my home up for sale and would no longer need their service. They said that I was bound by the contract and would work with me so I could still pay for the service. I told them that was unacceptable and they would be hearing from my attorney. They still did not back down.

They do not even deserve a rating of "zero". We had them come in, and replace ADT which was excellent. They gave us all the equipment (which, by the way, does not work). We have a floor upstairs, and the alarm went off, when the roof fell down. We expected the police to show up, but as we ended up calling the fire department, when the alarm on the on the roof started smoking. We have a report to prove it. They are aware that their system does not work, because they cannot even test it, but they are demanding payment, and say that we have a 36-month contract. They just forgot to mention, when they installed the system, that the only thing that sets off the door alarms, is when the doors are opened. It is useless, and they should not be only investigated by the federal government, but also, no one should purchase this product. We have to pay, regardless,or we end up with bad credit report. Their system, to this date, does not work, and they know it.

I purchased a security alarm system and then I tested the alarm system so when the main corporation calls to verify the password it not the same. I realized then that there is something wrong because I have the contract with me and that what on there. I called to try and fix it. There was a lot of back and forth so I asked them to send me a copy of the contract they have and it's not my signature nor my social security on there. So now, I feel that there's something extremely wrong. My information is out there and I have someone's info. I mean I'm not feeling safe.

I signed on the 1st of May 2010 with Capital Alarm and they sold it to Monitronics. I called on July 10, 2011 to cancel their service and requested that they cancel taking money from my checking account. On July 13th, we received confirmation that they stopped taking it out. I went with a company that provides better service. On July 9, the system was taken completely out. We finally heard from Monitronics on July 20th that our system was not operating properly; six heart attacks and no alert button.

Hands down to the worst experience I've ever had with any service provider. Unfortunately, at least until my contract expires, the experience will continue to be my own personal hell. The details include, but are not limited to, failure to keep pre-arranged service call appointments, refusal to honor previously agreed upon financial arrangements (e.g. charging for waived service call fees), improper billing, and harassment. Wait, what's that? Oh, it looks as though I'm receiving another harassing phone call from this company. If you enjoy nightmares in the daytime, then yes, by all means go with Monitronics.

These people fail at service. We were bullied into buying a system, three years ago, by a salesperson who walked right into our garage while my husband was working. The system has failed and sent out false alarms ever since. They outsource their repairs to unqualified small companies who are anything but professional. I disarmed the system, so we did not continue to have issues. We were not allowed to cancel until our 3-year contract expires. Finally, it expired. I called to cancel and was told that I was "putting my family at risk". When I told the customer service rep that my family was my concern and not hers, she replied "that's right it is your concern, so why are you willing to put them in danger?". When I repeated that I wanted to cancel, she told me she needed to talk to my husband because his name was primary on the account. She was rude, very intimidating and flat out wrong. I will be reporting them to the BBB if they do not cancel or continue to charge us after today. Bar none, the worst company I have ever dealt with and I spent years working in collections!

I tried to get my alarm fixed twice. They sent out a repairman for both times and charged me for that service. Within a few days, the alarm wouldn't work again. Either my alarm would work or my phone service but not both. I went to another company who spotted the problem right away, I needed a device to be compatible with AT&T U-verse. I tried to cancel service with Monitronics, they made me write a very specific letter to cancel. It is October and they are still billing me. Stay far away from this company.

We have had this alarm system for over 3 years, and nothing really bad happened, until our system started to mess up. We called for service, and it took a while and the company told my mother that she didn't know what she was doing. Then we finally get a service call placed for her house. It's labor day weekend. I understand it's not the best time for service as techs want off too. We had been without an alarm for two weeks at this time. They called and set a time but did not show up. When we called on Tuesday, the alarm company told us our alarm system was fixed, called my mother a liar and passed her around and basically just made her feel worthless.

I had a new account with Monitronics, which was paid on time until I lost my income. I struggled paying for a couple of months after. Then, I called them to see if they could work with me. I spoke with several people who told me no, that I am under contract. Once I stop paying and closed my bank account, the inside collections department began calling. I explained my situation. The representative was understanding and placed a hardship on my account.

I keep getting computer generated calls from this company, stating that I have not paid my bill. When I stay on the line to talk to a representative, I am told that they cannot remove my number because someone else listed it as an alternate contact number.

I changed alarm monitoring companies. I tried to cancel Monitronics, but they would not stop billing my account! I faxed them, as they requested, mailed them and now had to close my banking account because they keep billing me!

I am constantly harassed and treated rudely by these poorest excuses for alarm service. I never missed a payment. Yet, I am called several times daily. This account began with a company called Platinum Protection in Oct. 2009, which somehow became Monitronics. They said that I couldn't cancel this service for five years and to read what I signed. They refused to stop auto deductions from my checking account. I tried to withdraw money from my personal account. They refused to send me a bill by mail until I close out my checking account, to prevent them from causing bank fees and overdraft charges to my account. I have never even heard of a business being ran like this. I am told that if the old company did not transfer all payments to the new company, I must take care of that myself, or pay the Monitronics over one thousand dollars to close out this account and get rid of them. I have always kept a very high credit rating. And I am afraid these people will blemish my record. I just want to never hear from them again. So, I still continue to pay for a service I do not use to one of the worst businesses I have ever dealt with.

I paid off the contract for the monitoring service and canceled at the end of the contract. 8 months later, Monitronics sent me a bill for 22.15 for monitoring and taxes, and any services rendered. I called them and stated my position of refusing to pat for nothing. I informed them that I had filed a complaint with the Ore State Attorney's office and the post office for fraud. The customer service representative promptly decided to waive the charges and wished by a pleasant day. Threats of sending my debt to collections were quickly rescinded and at this point, I owe nothing. We'll see.

I have been unable to arm my alarm system because of a faulty motion sensor. I changed the batteries and called numerous times. The company finally agreed to send out a service person, mind you, I have been unable to arm my alarm for over a week now.

We were notified by Monitronics that our alarm system has not been monitored for the past 5 years due to a phone line glitch. We have been customers of this company for 10 years. When confronted with the findings that they provided to us, the "Customer Service" department basically told us it was our fault that we weren't monitoring our system. This is what I thought we paid them for at $35 a month. We were offered 4 months free monitoring which is a slap in the face considering we literally paid them for absolutely no service for 5 years. We've paid over $2,000 for nothing other than their stickers placed on our windows which is basically advertising for them, not us.

In October last year, we purchased a business and contacted Monitronics asking them to cancel our account because we were moving the store to a different location. They gave us so many hoops to jump through. We eventually gave up and just moved the store. They continued to bill us despite many many calls to tell them. We no longer have their service. Even to this day, they are constantly harassing the former owner because they wouldn't change the account to our new name because she signed the original contract. I spent an hour with them on the phone today trying to get them to change the account to my name, close the account and send me a bill. They refuse and continue to bill us for a system we haven't used in six months.

A lady walked into my house while my husband was working with an AT&T rep on fixing our internet. She just walked in and called someone on her cellphone right away to inform her of my address. Seconds later, a man arrived and they walked straight to my living room and sat down and wanted to sell me a terrific deal from their alarm company. They ended up convincing us. They wanted three blank checks from us, but I immediately said I didn’t have any. They took my ATM card information down, made me sign some quick forms and they walked out without giving me their office information.

My contract with Monitronics expired in April of 2009 and I called in to cancel the service. At the time my contract was terminated, the balance on my account is $0. However, Monitronics continued charging for their service in next two months even though there is no service. I contacted Monitronics and they said this is their policy. I denied to pay the due amount but recently I have to pay for it because Monitronics filed the balance to a collection agency.

I signed a contract on May 20th 2010 for home monitoring services. An independent installer took three days to install the alarm and to get it working properly. I was told that it was going to be $39.99 per month but my first bill and every bill after has been $54.00 per month. When I questioned them, they told me that the paperwork was wrong and wouldn't honor the stated amount on the signed contract.

I called to cancel my month to month service I signed up for with Monitronics. They told me when I called that I could reactivate the service with them because they installed the system in my home. I asked for a month to month, because it would allow me the freedom to cancel service if I moved, sold or rented this house. I was told by Kesha, no. **, that I signed a contract via e-signature. I asked to have them prove that I signed it. She told me that I must have signed it because my SS No. was on the bill, (information I gave during signing up for the service). I told her she needed to get her IT people to check on the back end how this contact was accessed electronically and how they can prove that I was the one that signed this contract, because I would never have signed a 36-month agreement. I have monitoring systems in other homes I own, so the problem isn't that I don't know about all their tricks, I did! I believe that they put my information into this contract not me. I am reporting them to the BBB in Dallas and PHX, reporting them to the district attorney in Dallas, and letting anyone I know not to use this company.

I signed a contract with Monotronics for five years of security monitoring. At that time, I had a good job and believed that I would be in my home for at least another five years. After nearly three years, I found myself unemployed. A year has passed and I was still unemployed. However, I still managed to make my monthly payment for their service.

Allow me to preface this complaint that my wife and I are at fault for not reading the contract nothing more. Over a year ago, my wife and I decided to cancel our land-line service, not knowing that by doing so, we would be rendering our security system with Monitronics useless. The other day my wife phoned the company to cancel the service, upon which we were told that we had signed a 3yr agreement which would not be fulfilled until May 2011.

I was gone for the weekend, and when I got home, we realized that someone broke into our home. They took, pretty much all our valuable electronics, including a camera with endless memories. I called Monitronics to find out why they never called me, or the police, and they said my alarm was off. I knew I turned it on, so I was telling the representative that it was on, and she kept saying they never got an intrusion alarm. When someone opens that door, you have 40 seconds to disarm the alarm, before it starts going off. Well, the people said that, whoever broke into my house, took the alarm keypad off the wall, and cut the wires!

We signed up for a 2 year agreement with them starting in September of 2008 till September 2010. I wrote them a letter in July of 2010 saying that I am sending in the next 2 payments for August and September and that we are cancelling our service as our contract is up in September. I heard nothing from them regarding this, so I assumed that it was off and they would turn our service off.

In January 2009, I entered into a service agreement (#**) with an independent agent for Monitronics. At the time, I told the agent that I only wanted the alarm system for my father, who was already 90 years old and not in good health, and therefore could not commit to more than one year. This agent agreed.

I called Monitronics to cancel the service in August after fulfilling a three year contract. The person I spoke to tried to sell me more things: "What if we sent you a wireless keypad?” "We can transfer your service to another location," etc. Even though I was calling the cancellation department, they tried every tactic to try to get me to stay with them. It was about 10 minutes of going through the runaround about not wanting anything they have to offer that I wanted to cancel. My husband grabbed the phone and said, "She said she wants to cancel so cancel it." He hung up the phone and we thought that was the end of it. I received a bill recently that we are now in October. It says that we owed $84.46 because the cancellation never went through.

I've been very happy with my Monitronics system and the contract that everyone signs clearly states the length of the contract. 90% of the complaints on here are due to consumers not reading what they sign and/or trying to weasel out of a signed contract. That's not on Monitronics, it's on you. If you sign a document saying you'll pay someone $48/month for 5 years, then you pay the money for 5 years! Don't whine about it online because you can't pay your bills.

From the beginning, their technicians have been inadequate. The installation person used my brand new dryer as a ladder, and caved in the top. They did order a new top for the dryer, but also had to send another technician to fix the faulty installation. There were so many false alarms, that the South Jordan Police Department began charging me $25/false alarm. It has not worked properly, well, ever, and on June 23, I called to cancel the service. They put me on hold for over 20 minutes, and I had to return to work.

I was with ADT at first for 2 years. I then found out through the mail that they are now Monitronics. I had been having trouble with the system, sending false signals to the Fire Dept. ADT rep came out and worked on it, said it would not do that again. Guess what I found out, he had unhooked the system altogether. I didn't find out until I was remodeling the kitchen and found the control box unhooked. Now, mind you, the system had been unhooked for two years.

Monitronics contacted me to tell me that they detected activity in a non-existent zone 8. They kept me holding on for approximately half hour and then determined that they would have to send a technician over to determine what the problem was. I decided to go with another company. While the other company was installing my new panel board, Monitronics was able to detect it. They called me and when I answered, they didn't respond. They sent my local police department over. They were fully aware that I was going to be changing my service. To be forewarned is to be forearmed.

I activated service in a brand new home that already had a system installed. Monitronics configured the system to work with their equipment and automatically locked me into a 3-year contract. This information was in the paperwork signed at the time of installation, but at no time was I verbally informed that the contract was 3 years in length or even that the paperwork was the contract. In fact, I was led to believe that the paperwork was simply stating that the tech had completed the work.

I initially was "selected" by the door to door salesman for Platinum Security to be a demo house for their Simon XT home system. The deal was I didn’t have to pay for anything except monthly service for 5 years. The contract was explained to me. I don’t own the equipment until the contract is fulfilled. However, I could cancel, I just don’t keep the equipment. No big deal, right? Well, they got bought by Monitronics also. I have moved to a rental that doesn’t permit modification of the existing security system.

I had my own hair salon and I had alarm service with them. Due to the economic situation, I had to relocate to another salon with I didn't own so I couldn't transfer my service. But to my surprise I couldn't just call and tell them to discontinue service. They informed me when I call them. I had to sent them a letter to terminate my service and that they have up to 30 days from the time (they) receive the letter until before they will terminate your service. That's just not fair do you realize how long they take to do this and by the time you get the final bill it's outrageous.

I am moving after a huge ordeal with my house. I am trying to cancel the service as I no longer need it. The service has never even worked it goes off all the time for no reason. I have called them numerous times and they have never sent anyone out to see about it. I am tired of dealing with them over this and kept paying for it but now I know longer need it because of moving to a rental property. I want to sue these [people]. It seems like everyone on here has the same problem and they won't allow anyone to cancel. I am thinking about canceling the prepay with the bank, then they will just harass me trying to get me to pay the monthly charge. They say I can cancel if I pay 700.00 but I offered to pay it and then they said it would take them 60 days to cancel, but they would still charge me. This is crazy. These people need to be sued. A class action sounds great.

I moved one year ago overseas, because of imminent danger to my life through a former husband convicted of felony burglary and harassment(WA Case 279961). Monitronics refused to cancel the contract and now sent a collection agency after me, even though for one year they billed me even though no services were rendered! I paid under protest, but I would not recommend this company because the ex-husband broke several times into my house and Monitronics had no record of any incident because after disconnecting the phone line, he was free to do what he pleased!

Monitronics International. Tried to cancel contract after contract had been fulfilled. I did all that they required to do. They said that my letter was not signed. I called the company and they said that they would take care of it and I would not have to send a new letter. I was again billed for another month of service. This company has extremely poor customer service. It is extremely difficult to cancel your service. Do not ever get involved with this company. I would rather deal with the insurance company if my home was robbed! Because I have been robbed by Monitronics for 3 years!

I cancelled my account on September 09, 2010. I moved to a new business which I did not need security. However Monitronics continue billing my checking account for a whole year. I called to let them know I had been charge for a full year. I wanted my credit. They negotiated with me a 3 minth credit. I gladly accepted.

What is it going to take to stop the billings from this company? In August 2009, I called Monitronics to cancel the contract due to no work. I've been without work since then, but still they call me every month to pay the bill. At first, they told me I have to write a letter to Monitronics to cancel the service and I did. But when I approached them about it, they replayed to me that hey never received the letter and for me to cancel, I need to pay it complete. The total amount then was about $700 but due to the contract I could not cancel it. This is damaging my credit, but they do not care about it. What is it going to take to stop this?

It has such terrible customer service, and being Canadian, I can't get in touch with a Canadian representative, even though payments are to be made to an address in Ontario. I canceled my 3-year contract, 2 and 3 months in, due to billing and false alarm blunders. I received confirmation of cancellation and signed a form, wrote a letter of intent back in April, and sent my pay-out amount as well as my outstanding balance. But they never acknowledged my cancellation and continue to bill me. As well, they took my cancellation fee and applied it to my outstanding account!

I was told I won a "free installation." Sure the installation was free but the monthly service charge was not. I was never shown how the system works. I just want the monthly fees to stop and am seeking no penalty action. Just stop. Please.

Instructions for arming the device were never given. Yet I'm being charged monthly. Please disconnect the alarm and stop charging.

We'll now I'm being charged for the service call but no one ever came out. Monotronics said they came out. My dad waited and waited. Monotronics is going to send me to a collection agent if i don't I tell them I wanted to cancel their service. They don't care of course. I'm locked into a contract until 2012. In the end, there's nothing I can do but I can urge other people not to get a Monotronics system and I will be switching company when my contract is up. Also sometimes our alarm get accidentally tripped by kids or dog. Sometimes they call, other times they don't. I'm very unsatisfied with their service.

Titan Alarm installed a system at my home in June 2009. I accepted the contract, because I expected in good faith to be living at this home for the next three years. I have to move because of the economy. Even moving to TN and living with my daughter who already has an alarm system, it is impossible for them to cancel the contract. There is nothing in the contract that addresses moving.

I tried to cancel my service through the Monitronics customer service and they wouldn't do it for me. I have moved and they wanted me to extend my contract or pay a fee to move the system and I wasn't going to do either. I called the Executive Response Team at 1888- and they were extremely helpful! Fred was the gentleman’s name and he canceled the entire system for me, free of charge! If you are having problems, call the ERT!

I called as a new customer, was set up with a great package that covered everything I asked for and an extremely low rate after some negotiation. There was a small bump in the plans when it turned out no one in my entire area could install smoke sensors in a commercial location which 2 of the pieces I was getting were smoke detectors. So after speaking with monitronics again we exchanged the 2 sensors and I talked myself into buying some more equipment at a discounted price.

Monotronics is the worst business experience I have had in many years. I cancelled my system twice and continued to be billed. Contacting customer service is a nightmare. They do not respond to emails (funny because they sure do accept payments via computer). After waiting for assistance at least 20 minutes every time I called, they put off officially canceling the account for 30 days for no reason whatsoever. I hadn't even touched the alarm keypad in over a year. They are bureaucratic and untrustworthy. Don't make them your alarm choice! To avoid credit ramifications, I am being forced to pay for 3 months of service that I officially canceled over the phone because that is the only way to contact them. I certainly don't have money for services I discontinued months ago.

About a year ago, we solicited proposals for a home alarm system and selected a local company. Since then, we receive regular calls from an Indian-based telemarketing company on behalf of Monitronics (whom we had nothing to do with). For the first few months, we asked nicely to be left alone as we already had a system installed. They refuse to identify themselves further. They refuse to take us off their contact list. Now when I see their spoofed Rhode Island number on caller ID, I put on my best Pakistani accent and begin insulting their mother. What else can I do?

I have a problem with alarm sys for 4 days and I cannot get anyone to help. Do you get any other complaints about them?

We needed to cancel our service. I called May 12, 2010 so phone chat holds so forth and so on, OK just send us a letter and it will be done in 30 days. No way. They stick to you like stink. We find out now they have a so called 36 month contract with us. I say send me the proof. They reply it’s all recorded. I say prove it. Long story short $1400.00 to close the account or stuck until 2012. Scummy low class company. I'm tempted to just remove them from my instant pay. Any advice? Shoddy install just ugly. We can no longer afford this and feel scammed, used. They are very disreputable. We are not obligated.

Last Tuesday May 28th my alarm was going off when I came home. Someone broke into my house, took things and walked out the back door. Monitronics never called me and the police weren't notified until I got home from work. I have talked to several people from Monitronics and they said that they never received the signal. A technician has come out to my home twice already and ran tests and they receive the signals but when the alarm is going off nothing happens. I have talked to so many people since last Tuesday and have gotten the runaround. This service is horrible and I would never recommend anyone to do business with them.

We tried to call the Phoenix, AZ number prior to leaving on a trip. We got "that number is no longer in service." Are you people going out of business? Or what? I'm getting the feeling that Monitronics is not a reliable or stable company!

I have had a problematic wired alarm system with Monitronics for over 3 years. I decided to cancel the service but was given an option to switch to wireless with 6 months free. I was told that the wireless was less problematic than the wired. My home in Clarkston, GA was burglarized on 05/25/2010. The power was cut, turning off the alarm system which is still supposed to work because it is wireless. I was told by Monitronics that they cannot be held accountable because their device is defective?

After 3 years of service, I moved out of the state and tried to cancel the service. I called them, but they said I had to write a letter. I asked them if I could fax it to them. They said yes, so I faxed it to the number that they had given me. I have received several calls from them stating that it is an open account and they have no record of cancelation. After several calls I finally spoke to someone who was able to cancel it. It should not be that hard to cancel a service that you no longer need. They are still sending me a bill for $70.00.

I haven't had a contract with this company since my two-year commitment with them expired in November of 2009. They called me three times a day demanding money and keep billing me. I have told them at least 90 times not to call and yet they continually harass me and my children when I am not home. I want the calls and mailings stopped. I am no longer under any obligation to this company and I paid $2,000 for the security system and never use it. I am paid in full. Please help stop this harassment!

Like the other complaints I have read, Marco, with Security One, offered to have their company install a free complete home security system that we could cancel after one year without cost or obligation. They were looking to advertise their company and wanted to target houses that were appealing. When I questioned him on the 60-month contract, I was told that because the system was being given to us at no cost, this would identify it as a promo installation and they would know we could cancel after one year.

Simply put, our "account" got sold from APX Home Security to Monitronics. We were never notified by either company that our account would be or was sold. When I tried calling to cancel because I was moving to a different country because of my husband's job, we were told that there was nothing they can do. We were bound by a 60-month contract, of which we had 38 months remaining.