Brinks Home Security™ Reviews

I am pleased with the services that Monitronics has provided. At the time that I signed up with them, they seemed to have a better deal than the other competitors. They installed my system and everything was working. Although I do have to get a sensor replaced which is on the sliding glass door, and the glue keeps coming loose. And now, the sensor got destroyed so I need another one of those. Other than that, the system has been okay. I also got phone calls from them wanting to know what's wrong with my system and they kept me posted about the problem.

This is an exact situation that has happened to me! My contract had expired and I was month to month. I wrote "CANCEL" on the bill, but kept getting bills for months and daily phone calls. When I answered, they said I needed to sign the cancellation and include my password. I did and still got calls and bills. Last month they agreed to take half payment with the promise to quit calling, so like an idiot I did. Today I get another bill in the mail. I called and was told I still have a contract, which is not true. I am moving in August and obviously will not give them my forwarding address, so at least I will not get any more bills but the phone number will go with me and the related daily harassing phone calls.

The company that I had originally signed a contract with merged with Monitronics. No letter stating that the company had merged was ever sent. Fast forward to Feb. 2016 my house is being foreclosed on and I must move, in an effort to cut expenses I was going to cancel my monitoring service. Big surprise when I found out the company no longer existed. In order to figure out who I had been paying for the last couple of years I had to contact my bank to find out where my payment (that was auto drafted) was going. Once I got in touch with Monitronics. I was told I have 22 months left on a contract with them that I wasn't even aware I had. Was then given the sales pitch of moving service, discount rates...

I was a Monitronics customer for 7+ years and even though prices kept increasing, I stuck around. My husband and I sold our house and we put our account on a "hold." The salesperson said it was like freezing your account. I asked for 6 months and they said they could do 3 months to start. I called back about 3 months in of still not having a home (we are in an apartment and are not allowed to add a security system while we look for our house) and asked for another extension while we keep hunting and were granted. Unfortunately I was charged my monthly rate in November, December and January. When I called the first time I was told I would get November and December refunded. It never happened and was charged in January even after putting in a written letter (as directed).

Our Monitronics alarm seems to work and that's a good thing. And if we screw up pushing the buttons, they are there.

Monitronics was timely and efficient, and they did a good and thorough job when they set up our system. Their rates went up but I'm still happy with them.

Some of my equipment hadn't been working for the majority of my contract but after two visits and charges of $25 I just couldn't miss any more work for more tech visits and I left it. I recently moved & they made two separate appointments to install my equipment & they did show or call me to cancel either time. Now a rep promised he would email me and call me by noon to resolve my issue and he never did either. I asked to cancel my contract and another rep told me in their own words that regardless of it all, I can't cancel without paying all the months I still owe upfront.

Monitronics upgraded our system and their staff was able to answer all our questions. We are pleased with the service they provided.

Monitronics bought the company I initially had the alarm system with. However, I canceled because the company that installed it told me there was going to be one price, and Monitronics started billing me for a different price. For five years I paid more than what was on my contract, and then they took another payment out of my check and haven't returned it. Watch your contract or they will try to charge you. I wouldn't recommend them to anybody because they didn't honor the contract that the other people made with me.

Monitronics was more expensive than other services and at the beginning, I didn’t like that it had to be a five-year contract. I still got into the contract and honored it, but I was ready to cancel. Then, they reduced their price and kept me as a customer.

I have contacted Monitronics on numerous occasions regarding cancelling my terminated contract. I have carried out the terms of my contract and am no longer in a contract with this company. I have tried to obtain information on how to close and cancel and was told that I was still in a contract until June of 2016. I was told this same exact verbiage on last year, but the date was June of 2015. I have requested a copy of the latest contract in their system and was sent (on 2 occasions) outdated contracts which clearly support my argument that we are NOT in any agreement with this company. I have been told that if I try and cancel, they will continue to bill my bank account for the months totaling now until June. I threatened to turn this over to an attorney and I will go after them for the charges they have deceitfully taken from my account from the time I have requested the address to properly terminate until today.

We've had Monitronics in our house for 20 years and we're pleased with their service. It malfunctioned once and we needed help on how to reset it. Their staff were able to give us information that we needed to get the system fixed. They are always on time when it comes to service and they have polite technicians. We definitely would recommend Monitronics.

I like the way the Monitronics alarm works. I had no problems with the company. I needed an alarm post to post outside because mine cracked and they sent it immediately. When my battery had run down, they came out and fixed that. It cost me but the technician that fixed it was friendly, quick, knowledgeable and helpful. The reps I spoke with were friendly from day one. All good experience.

Moved to a new residence and canceled my alarm monitoring. Was told that I still had 6 months on my contract and that I would be charged. Okay, fine. They kept deducting the amount from my account every month, until January when I finally called. Tried to sell me a new system. Said I would think about it. Offered me three months credit to sign up again (which is what they kept deducting after my contract ended), then I get a "Thank you for renewing" letter. Nothing was renewed. Called them back, was transferred to three different people, and now I get a one month credit. Was finally told that I needed to send a letter to cancel. Really? Six months later? Told the rep I didn't want anything to do with them again. DO NOT USE THIS COMPANY. They are your best pals when selling you something, but it's not worth it.

I'm pleased with the service that Monitronics provides. It's a good service and everything was professional in cases like when I needed any assistance resetting something in my house.

While trying to cancel the service the customer retention rep ("moving representative") was deaf to my requests to cancel the service. After multiple requests to cancel the service the representative told me that they do not do cancellations over the phone. We had moved out of the house and no longer needed the service. She tried to find out the contact information for the new residents of which I was not going to provide her with that information. She then asked if I had any friends or relatives that might need the service. Also trying to give me the address of my new location... Requests for cancellation turned to demands to cancel my service and after about 40 minutes of trying to find out how to go about canceling my service I was finally allowed to provide an over the phone payment to pay off the "contract" and thus cancel the service. So, I guess they do cancellations over the phone.... Terrible high pressure sales tactics.

When we had our keypads updated in our previous house, Monitronics took everything hardwired and made it wireless. We ended up having only two fire alarms in our 8,000-square-foot house that works, but they didn’t tell us that when they left the house and for a year and a half, we did not know that. And then we went to sell the house and failed our fire inspection because the fire department came and did testing and we only had two that worked and they were in the basement and we had three levels. I was very mad. Monitronics could not help me with it at all and said they couldn’t deal with it, that a third party had to come in. I have the invoice for $3,000 which I got yesterday from the company that had to come in to fix the mistake so we could sell our house.

I've been with Monitronics for 20 +/- years and never had a problem with them. The technician they sent me was really nice. I will surely recommend Monitronics because they were very good.

Monitronics gives us good service. When the alarm’s been accidentally tripped, they call us first and my husband deals with them. There was also a time when they came out and had to upgrade a circuit board and they added in the smoke detection. Whenever I’ve had to talk to them, it’s always been a positive experience.

I called multiple times and was given different responses each time I talked to someone. Essentially they were just lying to me, I was charged $35 guard response. No guard ever came out. I called the guard response company and they never dispatched anyone or charged Monitronics. But Monitronics is charging me. The company will do and say anything to get your money. Do not use them!

The technician who came and installed our Monitronics was very nice and thorough. He explained to me and my wife exactly how it worked and then made sure every questions we had were answered. One time my alarm went off because my father-in-law didn’t know how to work it, but the people who answered through the intercom were very helpful. No complaints with Monitronics and I'd definitely recommend them.

A door to door salesman sold me this system with inaccurate information. I've had the alarm to go off more than once and no emergency responders have ever been called to my residence. I always get emails saying it went off. What good is that if I don't check my email every second? One particular time, I was sent an email while my children were home alone and couldn't give the passcode. That should have been a reason to call police but instead, I got an email. I called customer service demanding my service be cancelled because my children could have been killed for all they knew.

I talked with the Monitronics customer service team when we were upgrading our system. They explained everything well, and I didn't feel like they were rushing me. They're good, and they respond quickly whenever I call.

We had some problems with our system back during the summer, and we needed to get it fixed before going out of town and Monitronics wasn't able to get out here. But when they did, they did what they were supposed to do.

I realize that I should have read the contract better than I did. The sales person and installer were pleasant and even helpful. It is the 60 month contract that I got roped into with Monitronics Home Alarms that has me upset. I was doing this to make my now EX-wife feel safer at the house, completely unnecessary. Unable to cancel for any reason until the end of the contract. I have unplugged the unit completely and they still want their money because I signed the contract. In order to not get an automatic renewal on monitoring I will be sending them a letter telling them to cancel service. If you do not, no matter how many times that you want to cancel service over the phone they will renew your contract for another 36 months or more.

I was calling Monitronics Home Alarms because I have an old system and I was trying to get it updated, but it didn't happen. I know other people that has Monitronics and they use their phone to lock their doors. I've been with them for four years, but no one has ever come out here to check or do anything. I started out with Platinum for six months and they went out of business and Monitronics took over. I'm paying my bill because I believe in doing what I'm supposed to do and I signed the contract with them until December 31st of this year. I'm going to do that until I get out of it. They do call, but they should have come out and checked the system at least once.

This company is the worst Company I have dealt with in over 40 years. They don't care about the product they offer to clients just the number of contracts they can procure. Signed a three-year agreement with this company in 2012 and was very dissatisfy with their product. Alarm goes off for no reason, alarm goes off when the power goes out. Very sluggish in sending out rep. to troubleshoot problem. After 2 1/2 years with the company I had enough with to cancel, would not allow me to even if I paid the off the contract. I continue with the contract until expiration and these fools is still giving me the runaround. They are playing plenty games to keep you in the contract. Stay away run from this company.

Every time I call customer service it's because of maintenance stuff such as problem with my panel or low batteries that I need to change. I like the attention of the people that come here. They are very good and offer suggestions. I'm very pleased.

Monitronics was able to resolve my cancellation issue after giving them a negative review. I must admit that their service while I had it was good. We used it for emergency medical services one time and the response time and service was great! They even cut my bill at one point to keep me as a customer.

I called customer service because I wanted to install some cameras. The lady I talked to was willing to help, and so was their team when they came to my home. When the cameras were a little difficult, they worked hard at it and got the problem fixed. My Monitronics experience was wonderful.

One time a worker came to fix the alarm but he didn't get it to work so I had to call and get him back again. He was able to fix it the second time. The work was done twice instead of getting it done once.

I have a positive experience with Monitronics. They called to follow up in a timely manner when my alarm went off.

Yes, Monitronics had called me and we talked. This matter had been resolved and I believed I already updated/posted the outcome. I would love to mark as 3 stars for this experience.

This company locks you into long term contracts and does not allow you to cancel without HUGE fees. For 6 years I have been trying to cancel my original contract and continually get tied into other contracts that I have no knowledge about. I HATE this company.

They just asked me to give the security code name and then it was all taken care of. I've never had a problem with it. And then I had an upgrade on the control panel. Everything was good. They notified us, arrived right on time, and got the work done.

I tried canceling my account # ** over the phone. Instead of helping me cancel they transferred me to several departments plus I got disconnected twice. After a long interrogation, I finally got transferred to another lady to ask me to send a letter by mail (who does that anymore?) and after their review they will cancel maybe 30 to 45 business days later. Obviously, they will continue charging me for that period of time until they decide to cancel, not me. I did have to cancel another account with ADP and it took me two minutes over the phone and they reimbursed me $2 of the charge for the current month. Big difference if you want to have my service at my new locations in the future.

I was having problems where a company lied to me and told me that he was from Monitronics. Monitronics did call me and tell me about it, which I thank God they did. I got everything straightened up and I'm happy with Monitronics. They are a good team and I'm actually trying to get another couple to get Monitronics.

I contacted the company to cancel my service after being with them under a 42-month contract which ends on 30 Jan 16. I was told that calling them to terminate was NOT SUFFICIENT and that I had to write them a 4-step letter and mail it to them in Dallas, TX requesting termination. After Monitronics receives the letter, they will cancel my services in 30 days. The service agent then told me that I would be responsible for the bill during those 30 days because a phone call I made to them today (JANUARY 26, 2016) requesting to cancel services is not sufficient. I only agreed to a 42-MONTH CONTRACT and now I am being forced to pay another month of services while they process the letter/request. Lastly, I reviewed my contract and nowhere does it states that I will be billed for this 30-DAY processing. I AM BEING RIPPED OFF. PLEASE DO NOT EVER, EVER CONDUCT BUSINESS WITH THIS COMPANY!!!

The technician from Monitronics who came out to service my system was prompt, personable, knowledgeable, and got in and out quickly. It was an overall good experience.

Our experience with Monitronics was good. Their staff did a good job, but he didn't explain something right. When I set the system, all I had to do is press "stay" when I'm at home. I thought I had to put the code in. I was having a hard time, so I called up and they didn't explain it right. Finally, the gentleman came back, explained it to us and everything is okay now.

I am happy with Monitronics. I never had any problems since having it so I have a great experience with them.

Had the service for over 7 years with only a few hiccups through the years but the most recent one was when the phone was disconnected from the alarm service when we had Comcast out to install a new modem. This went on without us knowing about for almost a year and never received a call from Monitronics about the disconnection of the phone. When we called about it they told us it wasn't their responsibility and they knew about it and didn't call us to let us know. THATS GREAT CUSTOMER SERVICE. I'll find someone else who cares about CUSTOMER SERVICE, even if I have to pay for it I will. Now we're dealing with the cancellation part of it. The so-called Manager that we spoke to knew we planned on canceling and didn't tell us that we had to send in a written letter asking to cancel service, and it takes 30 days after they received the letter. If they're looking for return customers, they're going the wrong direction..

I am pleased with the service that Monitronics provided when they came to my house. They were friendly and showed me all the different features of the new system that they installed. Overall, it was an excellent service.

I've been pleased with the service from Monitronics. I would recommend it.

Monitronics was proactive and resolved my issue though it took a complaint with Consumer Affairs, but the issue was ultimately resolved. Use this website to alert other users of honest problems you encounter with vendors, as I did. It works.

Recently, Monitronics had some kind of upgrade to the system. And then one of the sensors would say that something was open though it wasn't. They were able to simply tweak the sensor, adjust it slightly, and then it worked and it's been working fine since then.

Monitronics has been to my house once when they put the alarm in. I've spoken to their customer service team once and that went okay. However, I don't like their system, and that they went up on my building without even sending me a notification that they were going to do so.

Thank you for the phone call Ashley. If Monitronics had more folks like you on the front end of their customer service, I can't imagine having many situations like I had. Have a wonderful day.

I am very satisfied with Monitronics Home Alarms. The only thing is I normally set the alarm after I leave but the other day, I was still in the house but I have the alarm set on. It starts going off and the alarm started beeping. I thought it was my wife so I went to find out, and the door was wide open but nobody was there. I suspected there was somebody that was trying to get in and do something. Then yesterday morning I got up and the alarm was disarmed. We had a note that says, “Motion within the house”, or in the living room. It was suspicious to me because every night I set the alarm on at a position that I will know if there is somebody that would overcome me. Also, they couldn't get in the house unless they had a key, and I had already changed the locks after we purchased the house. That's the only concern I have at this point, but my wife said that having the security system paid off.

Their product was interfering with my phone line and my desktop computer. I had my Cable Company out three times and the third was a charm. They traced it to the alarm system. I called, had them shut it down for a couple weeks just to make sure and definitely they were the problem. I called and talked to a black fellow in customer service that said he was the Supervisor but I highly doubted it at the time. I told him to cancel the service and he just wanted to make excuses and argue with me. My final words were, I said "cancel it and thank you so much for your lousy service." With that I called my bank even paid to put a stop on them withdrawing the payment, this was in October.

I called Monitronics because I couldn't get the device to work, and this really nice girl named Jasmine helped me. She was very helpful and nice. I appreciate her because she walked me through what to do. And she kept telling me that there was a window, and that's why it wouldn't take it from my phone because I tried to put it in. It kept coming up with 03 which meant the zone and I did not realize that. She told me about that and helped me get it going. Also, the technician that came and put in everything was delightful. In fact, I even sent an email to Monitronics about him and how much I appreciated him being so patient with me. I'm very pleased, and would definitely recommend Monitronics.

I've been with Monitronics since 2004. They usually solve my problems and everything's been awesome so I'm not going anywhere.

My experience with Monitronics has been excellent. I'm very happy with them. Their customer service team is prompt and they answer my questions and take care of things.

I am pleased with the people behind Monitronics. I would say just how friendly, fast and quick they are if you call them and let them know something is going on, to get you an answer, or to get it fixed.

I have been with Monitronics for around 5 years. 2 months ago I did my research on the proper way to cancel service with Monitronics. After calling a few times and eventually getting transferred to something like an "executive response" department, I was again reminded that the only way to terminate service was through written correspondence. I asked for every minute detail I should include in the letter to ensure there were no delays, and I even explicitly wrote DO NOT try to call me and compel me to change my mind, (After reading many reviews about this issue). I then went on a short deployment for over a month, (as I am in the Navy) and did not have access to a phone.

Everything is good with Monitronics. Their customer service is there when I call them and I'm pleased with the service that they provided in my home.

Please, please don't get a home security system with this company. Do yourself a favor and do a simple Google search of "Monitronics cancellation policy" and you'll see thousands of customers fuming due to Monitronics' shady cancellation policy. Here is the short version of the nightmare: I mailed in my initial cancellation request in mid-July 2015, well it's now January 2016 and they still are trying to charge me and REFUSING to cancel my account, even though I sold my house and the NEW owner had everything switched into his account in July - I can only assume they're trying to collect double on both the current owner of the home and myself. I even filed a chargeback with my credit card company (Chase) and WON, but that doesn't mean Monitronics has stopped calling or mailing billing notices to me.

We have tried to cancel our account every year for about four years. There is NO information on the site. You have to call where, if you select "update account information," you will sit on hold for eternity. Select another option. In addition, they lock you into contracts, which you have to buy out by a certain date otherwise, it auto-renews you every year. There's no way to discontinue this atrocious cycle.

I cannot get Monitronics to call my cell phone when the alarm goes off. My employees come in sometimes, and they set the alarm off but I never get a call. I even have an employee say, “Do me a favor. Set the alarm off.” I called back and told Monitronics I need this to happen, and they said, “Oh we’ve got it in our system.” I don’t have the time to go research another alarm company so I’ve been putting up with Monitronics but one day I will, so I’m hoping they can fix that.

I have had some trouble with Monitronics. Sometimes I will set the alarm and when I come back and open the door, it doesn't beep. And then I might open a different door and it might beep, so it's not real consistent. I would not recommend it to anybody.

Not pleased. I was informed by the sales representative that should we move, the company would come install a system in our new house (free of charge). I clarified this with him more than once. The day came when we sold our house (had already closed) and contacted the company to set up a system at our new house. They said it would cost an additional $300.00 to come install another system unless we removed the system from our old house (that was hard wired). The cost to cancel was too much so they really had you. They would not honor what we were told by their sales rep. Still a reluctant customer however I wish I wasn't.

I talked to their customer service rep to see what I needed to do when my contract was up and it was a positive experience.

We called Monitronics a while back because we had our system upgraded. We were pleased with their service when they came to our home and we'd recommend them.

I have always been pleased with the service provided by Monitronics Home Alarm. And it was a positive experience when I spoke to their customer service department. I recommend them.

In June of 2010, I purchased Platinum Protection, being unhappy with their services, I looked up Vivint and received their less than OK service. Vivint told me they would get me out of my contract with Platinum, HOWEVER, Monitronics purchased them out. When I called them, they stated I could pay the entire cost for up to 5 years (my contract) or I can wait till the end. I explained to the representative that Vivint has already taken out their equipment and they were not even protecting my home.

I've had a positive experience with Monitronics Home Alarms. I appreciate the service and they've always been very helpful. I'd recommend them.

I've been a Monitronics customer since 2008. On 11/13/2015 I switched internet providers so I called Monitronics to have my system tested just to make sure everything was working correctly. The representative ran me through a test & confirmed that the system was operating correctly. On 12/30/2015 at 4:30 am 3 men kicked in my front door then left my property. They returned 15 minutes later in a different vehicle, entered the house & began destroying property & stealing valuables. My alarm pad was ripped off the wall, doors, windows, walls & cabinets were broken & the alarm DID NOT WORK.

When I had to have the Monitoronics system device serviced as it needed a battery, the customer service team was friendly and able to answer my questions. I'm pleased with their service.

After being a customer for 4+ years we decided to cancel and go with another Security Company. Why? Because we found that we were not being monitored, so why would we pay for a non-functioning alarm pad? Our contract had been expired for 2 1/2 years at this point. Upon sending our cancellation letter in we were informed that we had missed several payment and now there were late fees. We showed proof that we paid but they would not budge, we had to trace our money orders to show proof. I find it strange that all of a sudden we owe months worth of money and late fees, why weren't we notified of missing several payments? Why did we not have anything on our bill that showed we were late or have missing payments and late fees? Why? Because these idiots are thieves, that's why.

I had a weird notification on one of the doors so I called the customer service department of Monitronics Home Alarms. They basically told me how to fix it. It was a low battery. They're good. I'm absolutely pleased with the service that they provided when they came to our home.

Changed my billing at their will. When trying to cancel service was put on hold four times at twenty five minutes at a time until I could get somebody to tell me how to cancel. Tried to have wireless service upgraded for six months with no support and not even a callback. One of the most frustrating customer services I have experienced in a long time. Would not wish this company on my worst enemy.

I've always had a positive experience speaking with the customer service team of Monitronics and pleased with the service they provided.

Everything has been fine with Monitronics. They've been receptive. I was pleased with the service they provided when they came to my home and set everything up.

Monitronics has done a very good service. I've dealt with their customer service department when I ordered some additional services and it was a positive experience. I had a couple of alarms go off and I just had a call within 30 seconds so I'm very satisfied with the response time.

The customer service team from Monitronics have been adequate with their answers to all my questions. They came into my home and set everything up. I am pleased with their service.

I don't recommend Monitronics at all, especially to service members. If you are a service member don't use Monitronic as your alarm system provider. We call two weeks ago to cancel the service because of PCS orders and they said that it was okay, two weeks after they charge us. We call and they say that we can't cancel the service and that if we want to cancel it we have to pay the amount that we owe for the remainder of the contract. So that being said I already start spreading the word to our friends and also on some military spouses' groups.

I appreciate the way Monitronics did their service. They came and upgraded my system. The technician that came did a wonderful job and instructed me on how to use the touchscreen and how to go through the menu. He upgraded two of my sensors as well while he was here. Everything went well.

My experience with Monitronics has been pretty good so far. I had someone out here a while ago because I was having a problem with a battery which appeared to be going bad. It actually wasn't. We weren't quite clear as to why the battery seemed to be going bad or how fast it was going bad so we're still monitoring it.

The service that Monitronics provided when they came to our home and set everything up for us was a number of years ago but it was okay.

After 10 years with Monitronics, I decided to switch to a service that offered a discount through my membership with USAA. I called to terminate my service and they informed me that I had to write a letter to a PO Box and that my account would not terminate until 30 days after they receive my letter. SCAM to get one more month of money out of me. I am not under a contract with them and have not been for years!!! I have read many reviews on this company trying to do the same to them. I will never recommend them to anyone. After 10 years with them, this is the thanks I get? I am going to post everywhere possible to alert anyone and everyone about this company and their shady practices.

They installed their "wireless system" by super gluing little white boxes to my nice doors. Despite what they said about the size of animals my cats set off the motion sensor constantly. They never asked me for a verbal code. Once I came home with my daughter and put in my code. That set off an alarm that said I pressed the keypad too hard. They called my cell phone and I could not verify the code, that they never asked me for, so they sent police to my house. I ended up paying for the visit plus found out that Monitronics never told me I needed a permit for the alarm so I had to pay extra for that. Ended up the code was put in as just my last name.

At one point in time, they did a credit check, and we had a little trouble with that, but I am pleased with the service that Monitronics provided when they came to my house and set everything up.

I notified Monitronics on November 13th that I would like to cancel my account with them because my husband and I sold our home and we're moving to a new location. After a lengthy phone conversation with multiple attempts by a ridiculous salesman that would not take no for an answer, I was finally able to get confirmation that the monitoring service would be disconnected. I received a letter from the company stating that services were disconnected on November 16th.

Our 18 month old alarm system totally failed in September 2015. After calling for repairs to our Long Island, NY home, the company could not get a contractor to agree to come to our home to perform repairs for over 60 days. I told the company to cancel the service and arranged for a new company to install an entirely new system. The representation told me that their monitoring contract was for 3 years and refused to accept the cancellation even though the system did not work and they could not get a contractor to perform repairs. I advised my bank to block future debits to my account.

Following a home break-in by teenagers, we were approached by ADT representative to sign up for a home security system. My husband and I agreed. We were perfectly satisfied with the system and service. Within a short time we were again approached by a representative of our security system. The representative told us that there was now an upgrade to our system. At no time did he disclose that he was NOT from ADT but in fact represented Devcon a totally different security company. Unknown to my husband and me we signed a 5 year contract. We were NOT told that was for 5 years or I would not have signed it. I felt taken advantage of by a slick salesperson by his not disclosing that I was signing for a contract for 5 years that could not be canceled.

For the most part, a positive experience talking to one of Monitronics' reps when I had an issue with my alarm. I am pleased with their service, but they need to work on their pricing. My contract is up and I don't know if I will be renewing or not because of the rate. I know I can get a better rate elsewhere.

I’d recommend Monitronics. I'm very secure with them and what I really liked about them is that they knew what they were doing.

Monitronics is excellent. They have a nice service, they respond to my inquiries, and resolve them. I’m very happy and comfortable with the company.

If anyone wants to cancel this service, I suggest starting it 3 months before your service contract is up. We've wanted to cancel service, since we accidentally tripped our alarm and never received any call to make sure we were okay. The CS reps. told us it was our fault. We didn't receive a follow up call. They were very rude. We were told we signed a FIVE year contract and we had to pay off contract. We didn't have $1000 to pay off 2 more years, so kept making monthly payments. Finally after a year and a half we can pay off contract and cancel.

My experience was a mixed bag. The people are friendly on the phone, courteous and professional. The main complaint is that it's difficult to arrange an appointment, being a little more flexible with my schedule and arranging a time out. I had a problem with the system so I had to set up an appointment but I travel for work so I was not at home for a period of time. They called me one month and I said, "Can I set it up for the following month? This is my schedule, I'll be here then." And they said, "No. Our book doesn't go out that far. You can't do it."

Monitronics was fine, I haven’t had any issues. I was pleased with the service they provided when they came to our home.

Ashleigh contacted me and resolved the situation quickly. I would update my rating of this company to 4 stars.

Monitronics is a little expensive, but they seem to do a pretty good job. One time, I needed an upgrade from the system I was on and I wasn’t home for the service call. The guy was having trouble getting the system to work properly, but he stuck with it and got it working, finished it right as I arrived home that day. So he put more time into it than he thought he was going to have to, and he got it done. I was pleased with the service.

When the salesman showed up at the door saying he was doing a number of installations in the neighborhood, and asking if we would be interested, it appeared to be a pretty good deal. But the issues didn't start until we wanted to cancel out of a 3 year contract. During the contact, they arbitrarily crossed out 36 months on the contract and wrote in 42 months -- 6 additional service fee months on their copy only of the contract. We were never notified. When we went to cancel at 36 months, we were informed we had an additional 6 months to go. They faxed us their version of the contract, and we had ours, and sure enough, they had crossed out the terms and inked in the new 42 month service period.

We've had our panel replaced three times. When an alarm goes off which has been all false (which is good), they're calling who they need to call. The monitoring people seemed to be doing what they're supposed to be doing. However, they don't seem to be able to get the system set up so that it always connects and that we won't have false alarms. They are coming on Friday to fix it.

Monitronics has good customer service. They call frequently when there is a problem, or maybe when the alarm goes off. I’m also pleased with the installation of the equipment and all the included features. It was an excellent experience.

I needed to have my alarm updated from a 3G to a 4G so I called Monitronics and the person I talked to was very friendly. Scheduling was very easy, and it has been an overall pleasant experience.

I've called Monitronics because I couldn't put the voice activator back. Whenever you open any doors or windows, there's a voice prompt and sometimes it was cut-off and I forget what code I use to cut it on and cut it off. Minor things, I haven't had any problems. The reps were always responsive. If they put me on hold it was for a very short time. They want to make sure that everything was done properly. They made sure I was satisfied. When a staff came to do an upgrade, he was schooling me on something. He was very bubbly and friendly and he helped me out understand what was going on. He even called customer service for me and they followed back up. I had upgraded and everything was cool. They are good, very informative, and professional.

You pay these exorbitant rates to Monitronics because you are supposed to be buying your system on a monthly basis but try to cancel and they will refuse to give you the programmers code so that you can reroute your calls. I spent 3 hours over a space of two weeks trying to get the code. Sometimes they said they had no code, sometimes they said they did not know what it was, sometimes, that they were not allowed to give it out and sometimes, that they were switching me to another department where I would be immediately given the code. To sum it up, it was all complete **. They obviously are trained to keep transferring you from one person and department to another until you give up. I wish I could give their service a zero or a minus number.

There was a problem with our security system so we spoke to Monitronics' customer service then they came and fixed it. They were prompt and friendly. Overall, it was a good experience.

I opened our door and hit the alarm by mistake. It had gone into calling the police but it was a positive experience, otherwise, I wouldn't still have them. What I like best is that when the service changed, they came out and replaced everything at my convenience with no charge to me. I'm pleased with Monitronics.

Monitronics sucks. About five times or more in a month, I get a call from them in the middle of the day trying to get me to upgrade my equipment, which has already been done. They even sent somebody out to work on my equipment whom I had to kick out. He looked like he came straight out of the ghetto. I called Monitronics and told them that if they don’t get me off whatever list they had me on, I was going to get rid of them. I am moving, so I’m getting rid of them and not getting them back.

I wouldn't say I was dissatisfied with Monitronics Home Alarms, but at the same time I wouldn't recommend them. Generally, they're okay but I wasn't pleased with the service that Monitronics provided when they came to our home. With the previous alarm system that we had, our dog could move about and the motion sensor wouldn't set it off. However, with the new system that they installed, the dog sets the motion sensor off. When I asked them about it, they said that there's nothing that they can do. We now have to arm the system without the motion sensor being active and I'm not happy about that.

I had a great experience with Monitronics. I'm pleased with the service they provided.

Do NOT sign up with Monitronics or Elite Home (the equipment company). We signed up with a guy selling door to door in June. He told us our service would include a camera for live indoor monitoring that we could access with our phone or tablet. That was the main reason we signed up. We signed an installation contract that listed the camera and the mobile app, as well as some yard signs, window stickers and all the other equipment. A different guy came immediately to install the new Control Panel and Window Contacts. He told us that the cameras were on back-order and he'd bring one out to us in the next week or two as soon as they came in. He said he'd also bring the yard signs and window stickers at that time since he didn't have any left that day.

It's been good so far with Monitronics. I was pleased with the service Monitronics provided when they came to my home. Customer service has been a positive experience where I wasn't on hold too long and the questions I need an answer were answered and they're pretty good in getting back to me when there's something wrong with the system. They're very helpful and they're very accessible.

About a month ago, somebody from Monitronics called to check if the alarm was working properly and I worked on the keyboard as per their instructions. It was a positive experience.

My husband and I moved to Texas in 2013. We only planned on living there for 2 years. We bought a house there as well. A salesmen from Monitronics came by and told us that our neighborhood was not the greatest and had quite a few break-ins. He said that the company has a five year contract. I informed him that we would be moving in less than two years and they didn't have service back in Colorado so it would be stupid of me to sign a five year contract. He told me that it really is only a year contract and after that I could cancel without penalty or owing anything. So I decided to get the system, believing this **.

Positive experience with the customer service team of Monitronics. I called because I want to figure out if I can upgrade or change a couple of features on my current system to a better one. I got a positive response. Same thing happened to the guy that came to our house. He explained to me everything about what I can and cannot do, what I need to do if I need to change the service or something. He explained a lot of how the whole system works. When you call for their service, they'll give you the extra mile. I would recommend it to my friends.

My experience with the customer service team from Monitronics has been positive. Their rep did exactly what she said she was going to do. She gave me the correct date for when the serviceman was going to come out. The serviceman came on time like he was supposed to, which was great. The only thing I'm not pleased with is when I received the key chain, their guy told me to call back in 48 hours. We spent all that time trying to get that key chain connected to the system. I need to call and see if somebody got my key chain working so I can just punch it when I go out. But other than that, I had a great experience with them.

Faulty installation by the Technician caused my system to fail, they attempted to bill me for another technician to come out and reinstall after several attempts to have me do it myself. Once I refused to pay for the technician because it was their fault (Technician documented this) they continued with harassing phone calls. After a while I notified them to disconnect my service, they denied receiving my first letter so I sent another. Then continued to make harassing calls to my cell, home and office after the service was finally disconnected and I had gotten another security company.

The experience I have with Monitronics is really good because when the alarm goes on they call me fast. They have good communication with me. I'm also pleased with the service they provide when they come to my home.

I stopped using my Monitronics Home Alarms a couple of months ago. I forgot to leave the backdoor open. The next thing I know, it's screeching at me. So I decided not to bother. A couple of times I have spoken with the customer service team when I had some problems. And they did fine. They came in, checked something out and it was working fine. I'm 78 years old and most people when they reach my age, they are not geared for this. I could remember the code and then I have to tell my kids or grandson the code. Then they'll call me every time if they forgot it. I didn't want to deal with it anymore. I'm going to cancel in March when my contract comes up. They said I couldn't cancel prior to that.

We had a mechanical issue with the alarm and we've spoken with the customer service team at Monitronics. They were knowledgeable about what to do and they were good with customer care and concerns. It was a very positive experience.

We've had Monitronics for quite some time and we're very happy with them. They're there when we need them. We've had a couple of issues with some things, and we called them, and they resolved the problem or sent somebody out to do it. Recently, there was some issue with the system and I spoke with some of their reps several times in one day. They were always very professional, helpful, and good. I would highly recommend them.

I've had a good experience with Monitronics. I'm pleased with their home security service as they are good and reliable.

I'm fine with the monitoring part of Monitronics but I don't dig having to deal with them for a new product or you have to call them and then they call somebody else and they call you to come out and set up. The monitoring is great but the rest of it is no different -- a pain in the butt. We had new windows installed in our home and we needed to have them do whatever they needed to redo to put on new ones. Talking to them was horrible. Hiring people with a brain or some customer service skills could help. But when they came to install, they were okay.

I wanted to find out about upgrading my system and there was a guy that helped me. He was courteous and I had a positive experience with the sales rep. He was helpful and was able to answer my questions. I was pleased with the service that Monitronics provided when they came to my home.However I talked a while back with a lady from customer service. She had given me a pricing to put a security alarm or system, but it turned out that the notes were not on the system. She had quoted me with what's not in the system anymore.

I talked to Ashley from Monitronics today. She was very kind and helpful. They have resolved my issue, therefore I will re-evaluate my review. I will only give 3 stars (satisfied with the experience) due to not letting people cancel via email or fax and the cancellation/collection department. However, I am pleased with the customer service I just received. Thank you.

I'm dissatisfied with Monitronics because they did not inform us that we need a permit to have an alarm. We had to pay a fine to the Stockton PD or we would have been charged $200.

Monitronics or at least the employees who came to the door of an elderly person's home are quite dishonest! They knocked on the door and told our family member that ADT had gone out of business (she had a sign indicating her current security system provider) and that they were the new providers. Unfortunately, she believed these men and let them into her home and they convinced her to sign paperwork. Our family member lived in a retirement community and everyone who lives there has to be older than a specific age.

Monitronics has been perfect. I know how to work the equipment and I know their marks are in because I've checked things. They called me up and said, "Don't do that." So I'm happy with them for everything that they're doing. The Monitronics technician came, knew exactly what he was doing, and told me what he was doing. He always explains it to me. It's the second time that he's been here over the period of time, but it was a very easygoing experience. We keep our Monitronics home alarm system simple. We don't have a fancy system that we don't like. I would have liked to have all the windows covered as well, but that isn't part of the basic system. That's an add-on feature.

The summer of 2014, I was facing a work furlough and was trying to scale back my bills to make ends meet. I called Monitronics and spoke to one of their representatives about cancelling my service. He told me that I was still under contract and would have to pay a substantial penalty to get out of my contract. I asked when my contract would expire, he told me October 2015. Figuring that I had not way out of the situation, I just let it be.

Monitronics called me this morning because I accidentally opened my door without putting the alarm off. They have always been very good at that. As soon as the alarm went on, they call within two or three minutes trying to find out what happened. It was prompt. I am also very happy with the service when they came to install it. I would recommend them.

When the batteries in my master closet ran out, I got no help from Monitronics. I called them and their rep told me to climb up the ladder and take the battery out. It is very difficult for me to climbing up ladders. I thought they would do that but they didn't. So I got a new battery from Batteries Plus and asked my neighbor to put it for me. The only thing that they did was to redo something that cost me 300 and some dollars with the control system.

I have had a Monitronics Home Security system for 15 years. I have paid my bill on time every month. I personally think as a customer that says a lot. Monitronics recently contacted me and informed me that they needed to update my system and they would have to send someone out. I told them to set it up and I would like it to be done on a Friday due to my work. They set it up and then close to the date of the work they had to cancel. So we worked it out to set it up again. Two days before the work was supposed to be done they cancelled again.

The only times we've called Monitronics was to set things up and when we needed something adjusted that they cannot fix. But it was definitely a positive experience and overall, I'm pleased with their service.

I did sign up for a rather long contract but when it ended on 2/15, I will still being charged monthly for the service. I called only to be told it went to month/month after that and that could not be cancelled without a 30 day written notice. Even after I called them to let them know I sold that house in Oct 30, 2015; I got a call stating that a panic button had been hit. I reminded them that the house had been sold and I no long lived there. I will mail one more cancellation notice to this company, since a phone call does not pass on the information. But I will NEVER recommend this company to another neighbor ever again.

I called to cancel my service. I am currently on a month to month, and have had Monitronics service for last 10 years! I was told that they are gonna wait another 30 days to cancel the service after they get it in writing. This is just a way to extract more money from people and is really like a SCAM. Do not go with Monitronics, this is how they approach things after 10 years of customer relationship.

We had talked to technical support about our front door monitor that was periodically showing a problem and they suggested upgrading the control panel and we said we wanted to move it to another spot. Everything went great and when we got down to installing the control panel, they went through all of our devices to make sure they're working.

So I call over the weekend to cancel my service... and an alarm monitoring company is not open on the weekend! This morning I called to cancel and I was on hold over 20 minutes before I could get a representative on the phone. Then when I tell her I want to cancel, she spends another 10 minutes trying to keep me there when I told her there is no way I will stay there. Then I'm told they do not cancel over the phone (even though I gave my security number and all my information). I'm told I have to send a letter through the mail system and they will cancel 30 days from that date. How is this acceptable?

I've spoken to Monitronics' customer service for various stuff and it's all been positive. I'm pleased with the service they provided and they mostly got the job done. They do make some promise, and if they don't, I follow up with them.

We recently updated our Monitronics Home alarm and it was fine. It's all good and we are pleased with their service. I like that the gentleman finally set it to where it goes beep-beep if something opens. I'm very happy because now I can hear when somebody is coming in or going out. It used to go back bedroom window. We can't have that going in and out of the lanai but now it goes beep-beep which is what I wanted. That's a nice feature.

Two salespeople came to my door and convinced me their system was superior and easier to use than my existing ADT system. I signed a three year contract with them and have had nothing but problems since. They set off the panic alarm, then told me it was nothing. Then the police arrived and now I'm being billed $170 from the police for a false alarm. They told me the dogs wouldn't set it off, and, of course, they did. It's much more complicated to use and isn't nearly as good. I would give anything to have it ripped out and go back to my old system.

I've had Monitronics Security for more years than I wanted to. When I tried to get out of it, they offered me a deal that I couldn't get anywhere else, so I still have them. The last thing I called them for was a sensor that I couldn't change the battery, and so I had to have somebody come out and do that for me. They came in and changed the battery, and so the system works the way it’s supposed to.The representative was fine and I was pleased with the service that they provided at that time when they came to my home. But my experience with the company has not been pleasant over all the years I've had them. I don't think I would recommend them.

The technician from Monitronics that came to my house for the update was polite, thorough and knowledgeable. He explained everything that he was going to do and had it done quickly.

I have had very poor service from this company. If the alarm goes off all they do is call and leave me a voicemail, or send an email. There is no call to the backup numbers provided. I called to cancel my contract and was told that I couldn't. I have my carbon copy of the contract and it differs from the original copy the company has on record. The only explanation I can come up with is that they altered the contract after I signed it. After many frustrating communications with the company I was told it didn't matter what my copy of the contract said, they were only going to honor their copy. I don't know what else to do to deal with this completely dishonest company.

The right hand doesn't know what the left hand is doing, but most importantly nobody really cares. I called to have my system disconnected cause I was moving. They assured me they would call their disconnect service and they would set up a time to disconnect the alarm system. Three calls later and the same info was passed on to me. The last time I called, I told them, "Say I am moving in 10 days and this needs to be done". The representative assured me someone would come. Well, I have moved out and the alarm system is still in the house. I'm in a different state and the house is vacant. Now they want me to come back and open up the house for them so a representative can come out and take out the system. Oh and by the way, I am still getting bills for the service. Don't ever used ADT, i.e., Monitronics.

My experience with Monitronics Security has been awesome; it's been excellent service ever since I got it. My most recent call to the company was in regards to the upgrade on to a newer system that they were doing for everyone. This experience was definitely a positive one. They told me when they'd be here, they did their job, they explained why, and it was excellent. I was definitely pleased with the service that the company provided when they came to my home. I'm really happy that I'm with them as a customer.

I am a soldier in the military. Been in for 9 years and my wife signed a contract with Monitronics. I was sitting right there and I look the representative in the eyes and asked if I were to get orders to move if it would be an issue. He told me no it would not. From 2011 to 2015 we were in Colorado springs and loyal customers. When I received orders I called to see what had to happen and was told to mail in my orders. I call again around October 30 to find out if it had gone through and was told there was an issue with the orders. She looked into it and said there had been a problem with the orders because they were in my name that she took care of it. I asked if I would see a payment come out in November and she said no.

I called to check out because one of the monitors wasn’t working, it turned out that it was some battery I had to change. I really like that it was wireless and when the alarm does go off accidentally, the police responded very quickly. I am very pleased.

Beware if you have someone come to your house trying to sell you this alarm system. They will tell you that you can cancel at any time. Please read the contract you're signing. I didn't make a complaint about it because I should have read it myself. So that was my fault. However, after fulfilling the 42 month contract, I made several attempts to cancel. After the first phone call, they lowered my monthly payment for the remaining 2 months I had left. I told them I wanted to cancel but they act like they don't understand what you want. I called back because I had a feeling something wasn't quite right. I was correct, the account wasn't cancelled.

I never had any issues with Monitronics Home Alarms. I had a positive experience with their customer service team. I am pleased with the service that they've provided all the time, particularly the amount of time it took for them to send someone out and get everything installed when we first got it set up. I'd recommend them to a friend.

Existing customer upgrade process. The cancellation process for NON-Contract customers. The process of upgrading or offering existing customers the options. Being a 10 yr+ customer with Monitronics, I called to check on the possibility of lower my monthly bill to be competitive to other security companies that supply equal or more services that I was currently getting. I was told that there was, "NO POSSIBLE WAY, is there any other questions I had?". I then asked if there is possibility of upgrading and I was told that I can upgrade at a higher monthly cost. I also was told I could not add sensors that I have purchased on my own, which is NOT True because I am using multiple different sensors right now with the same system, just different company.

Monitronics is my security alarm system and I’ve had them for many years. Why give up something that’s meeting your needs? One time, my system started to fail. Their service team was able to diagnose what could and couldn’t be done over the phone and immediately set up an appointment to have somebody dispatched to come out and look at the system. The technician that came diagnosed exactly what it was, showed me what needed to be replaced to also include a battery and quoted me a price right then and there and how much it was going to be. He was really friendly and careful around my house.

I recently called Monitronics' customer service team to make them aware that I was going out of town and to get it put on monitoring record and it was a positive experience. Mostly I am pleased with the service that they provide me when they come to my home. However, I wasn't happy the installation done for my Total Connect was a little shoddy - it could've been more professional.

So far it's been okay with Monitronics. Mostly, they call quickly but they haven't come for a long time. It has been several years since somebody has been at the house for us but I was able to talk to their customer service when the alarm goes off and they call.

Our experience with Monitronics has been great so far. We were pleased with their service when they came to our home.

I called them to change my code a few times. They called me once, they said one of my sensors needed service. It was a good experience. It was no hassle. They scheduled an appointment; they came out there and took care of it. Thats the only issue I ever had with them. I am pleased with their service and would recommend them.

Monitronics fraudulently extended my alarm monitoring service by 24 months after I called to cancel my service. On Wednesday, October 28, 2015, I called Monitronics to cancel my alarm monitoring service. I was not under contract at the time. I was month to month. I was told that's fine but I needed to write a letter to the Dallas office informing them of this. I wrote the letter requesting canceling of my alarm monitoring service, which was signed for and received in the Dallas office on Monday, November 2. On Wednesday, November 4, I received a letter from Monitronics dated October 30 that stated they had extended my contract by 24 months as we had discussed.

Their door to door salesman caught me while I had been drinking, and sold me on their unit and a three year contract. I accepted that I was at fault as well and didn't mind since I was about to deploy to Afghanistan and wanted something for the family. However now that the three years are up they are telling me that I signed a five year contract on a home I have not owned in over two years, as I couldn't afford it after leaving the military. The most I got was their customer service trying to get me to purchase an upgrade to my system, once I finally got off hold and even then I had difficulty understanding them. The only positive thing I have to say is that the installation went very smoothly.

I talked with the customer service team at Monitronics recently as I had a door sensor out. They actually came out. Not only replaced that, but replaced the whole system because the whole system was outdated. And no additional charge. I'm pleased with the service. The most positive part about that part of the service was that there was no charge and the upgrade. And they didn't go up in my monthly charge, either. Not at this time. I'd recommend them to a friend. I'm very happy with them. Overall, satisfaction and timeliness that they call back. And from the time that they called 911, they've addressed my concerns pretty quickly.

I was pleased with the service that Monitronics provided when they came to my house to install. It works and I'm satisfied.

I had a little sensor go out so I had to get a new sensor. And we’ve also had to get a new battery for the unit so I have to call the customer service of Monitronics a few times. All is positive -- everyone is very friendly and helpful. When I was talking about the battery, they knew exactly who they’re contacting. And the team who came out for the service was very knowledgeable and thorough.

When alarm goes off and company calls us, we request that no response occur and that it was a false alarm, we are charged $35, and no one ever actually did respond. When challenged, they refer me to resolve the "response fee" with the local police department and that they do not have any control over the matter.

I have no problems with Monitronics. The service works good. I had a couple of issues, but everything got solved. One was battery related and we had to get it reset because I wasn't here and my roommate didn't know the password. If there's an issue, I give them a call and then we figure it out. Overall, it's a good product and it's been reliable.

I've had no problem with Monitronics. They called me last night and my batteries went bad. I replaced the battery, and I was at church when their team called, so they left a voicemail message. The service station that’s close to me was broken and they were robbed last week, and there’s only a cement wall that anyone could climb over behind my property. So the first thing I thought was someone has attempted to go into the house. There were no problems and I would recommend them.

The person from Monitronics who checked the box and programmed it was supposed to come between 10:00 and 2:00, so I went home at 10 o’clock to get ready. He was late because he had a problem with another installation and didn’t get there until 3 o’clock. I waited for him for five hours and it was hard on me as I'm a cancer patient and had to endure sitting down on the edge of the window pane of the kitchen. I was moving in and didn’t have furniture inside but I got my alarm going that day so no problems there. Whenever I need to change things around, their customer service team would help me out.

I received Monitronics over 3 years ago, signing a 5 year contract. When I originally purchased it in my last home, it was great. I could view my home from my cell phone. Meanwhile, I purchased a new home and was told to take all equipment with me and they will install everything in my new home. Well, that was a lie. First of all, they had to contract a company to come out because they did not have anyone in my area. When that contractor came out, they did not install window sensor even though I had it all. I gave him all my equipment to install. Well due to my error did not call immediately, going through personal issues of my own. When I did call, she basically told me it was my problem. Mind you, I am still paying on time, automatic withdrawal out of my account.

I’ve been very happy with the service that Monitronics has provided. It’s been quite a while since I have spoken with them about it. Sometimes when the alarm goes off, I call and say, “Hey, no problem. It was my mistake.” The representatives are very professional and the guys that have come to give me service were also outstanding. It's an excellent experience.

I called to cancel my service due to I no longer have a contract. I have had the service for 3 years. I verified my password information and who I was and then was told that I have to send it in writing. Then I was told that they are gonna wait another 30 days to cancel the service after they get it in writing. This is all a SCAM in order for them to get another payment of service from you. They can say it is not but YES you are scamming customers. It does not take 30 days to cancel service.

I talked with the customer service team at Monitronics due to the battery of my alarm system. The experience was more positive with the tech that came out because Monitronics is always going to charge things. Every little thing, whether my motion needs to be adjusted because they were put over wrong by someone else, they would charge to come out for that. The tech noticed that my alarm system was old and he had to replace it.

We had a problem with our alarm system so I called Monitronics' customer service team. Their ability to address the situation quickly was the most positive part of my experience. I was pleased with their service when they came to my home. They were very professional and prompt.

I have tried to contact Monitronics for the past 3 weeks and was able to get some assistance yesterday October 27, 2015. However the service I did receive was very unprofessional. The service representative kept me on the phone for 30 minutes trying to sell me a new system. This "upgrade" started with me paying for new equipment for $1700.00 then finished at $199.00.

My experience with Monitronics is so far, so good. When my alarm was giving me some trouble, I called customer service. They were very helpful and answered all my questions. They came, fixed it and I was pleased with service. They were very helpful and a few things that I didn't know, they also taught me what to do. They did a good job and I had a wonderful experience.

Thanks for helping to work out a resolution, Ashley. It's not a perfect resolution, but a 33% discount helps. Saving anywhere can help with my permanent change to income and lifestyle.

Ashley in the resolution department was very helpful. I was not trying to get anything free or avoiding paying a bill but rather a lower rate. I have had Monitronics for 3 years and had not had any issues.

I have alarm system from Monitronics, worst company to work with. They don't care about their customers. First I was told by the sales guy that I can lower my monthly bill at anytime, but that was a lie. Then I am having systems issue, it's not working right, sensors not working right, it keeps falling to the ground. I was told 3 weeks ago that someone will come replace the sensors and 3 weeks later, no one has come to check on my issue. I have tried to cancel my contract, but no one is willing to listen to me, I keep getting told that I'm stuck in the contract whether I like the service or not and whether the service works or not. I want out of this horrible company.

Was told by the salesperson that if I sold my home I could cancel the service. I sold my home two years in the contract and was informed that you cannot cancel the contract and pay for alarm service that I am not utilizing. Who in their right mind would agree to guarantee payment if your home is sold. Monitronics has been rude and non negotiable in solving this issue. If you have Monitronics you better read the smallprint.

Thank you, Ashley. I appreciate your assistance in getting this handled.

After numerous phone calls, Ashleigh **, Executive Response Team, did resolve this issue satisfactorily. I appreciate finally finding someone in the company who has the common sense and willingness to listen and address the problems to everyone's satisfaction. I hope that her tact and diplomacy permeates and otherwise unruly corporate environment.

For anyone considering doing business with Monitronics, I do not recommend this company! Due to my husband's very serious medical and financial obligations, we were forced to sell our home and relocate in order for him to receive a lung transplant. This company refused, repeatedly, after numerous letters and calls, to take into consideration our dire circumstances by cancelling our contract and continues to harass us with telephone calls. We have been unable to speak to anyone in authority to settle this problem.

My mother has Monitronics in her house. My dad has recently passed away and she has since moved out of the house. She now lives in a facility where she no longer requires their services; however, due to the contract she is not allowed to discontinue services. I have sent them my dad's death certificate and her apartment lease to show that she no longer lives there. They tell me the only way out is to find someone who will take over the service, or to buy out the 29 months. My mother does not have that kind of money, and should not be responsible for finding another user. I just want the service cancelled, is that too much to ask?

After putting up with their below average service, it was time for me to move and called them to cancel. They make it so impossible to do so they can get as much extra money as they can by going around and around and they do not stop until your lawyer sends them a Cease & Desist letter.

I was a customer for many years. In the last few months of my service I had problems with the system. The first repairman came and switched out my battery. My trouble light and system still did not work. The next repair tech came out and was aghast at the battery the tech put in. It was a used RadioShack battery. This is verified in report he made. He then checked my window sensors and said they were no longer working and I needed a new system. In that time he began pulling them off. After that I requested a third technician and more sensors came off and he said the second half of my house wasn't covered. At this time I felt no trust in them and said cancel my services. I should not be in collections for this. After all those years no loyalty.

I was not aware of the hidden contract. I contacted customer service via the phone and they informed me of this hidden contract, that is a four year contract. My main complaint is that when the alarm did go off it was so loud that I had an ear ache for two weeks. The person I talked to in customer service basically told me that the alarm was suppose to be loud and I did not have any other options. There are other monitoring services available to me and I want the option to choose another company, without having to remain in this four year contract, or at a minimum pay a reasonable fee to be released from the contract so I can pursue another home security company. I am a senior and have rights that protect me as a senior, so this company needs to understand that and act accordingly.

I contacted Ashley after doing some digging through other reviews. She quickly returned my phone call and looked into my issue. Today she called back to confirm they had received the copy of my PCS orders and would be terminating the service. I would urge fellow service members to deal directly with Ashley if you encounter similar issues with the customer service department.

We sold our house and the contract was taken over by the new owner. After multiple phone calls telling me that the account was longer ours and had been transferred to the new owner, we continue to be billed for services. The new owner is also being billed for services. We would have never started a new security service with another company if we hadn't relied on the information that Monitronics had given me.

We have been a customer of Monitronics for some time, switching from ADT. For quite a while we were satisfied. The system worked like it was supposed to; what we pay every month for. A couple of months ago our system had a malfunction for one of our doors. Cops responded. We called for service and we were told we would have to pay to have the problem corrected - so we started bypassing sensor for that door. Then, last week, the alarms goes off while we are at work again, another door sensor. Cops responded again - now we have a fee due to changes since we first signed the contract. This time we decided to pay the fee to have someone come out and fix both the sensors since now our system is really only working at maybe 50%. They said they would call with the confirmation within 24 hours. 48 hours later no call yet. We call them. The soonest they can get a tech out is six days later.

Under contract with Monitronics Home Security waiting for our new home to be built. They will not suspend service for 6 months (only 4) while we are waiting for our home so will charge us a monthly fee for 2 extra months we are not using their service. Angry.

After sending my email and posting my review on here, I received two emails. One from a Christina, and one from Ashleigh ** who also posted on here. They both were able to provide me with the confirmation that my letter had been received and give me details as to the final balance owed and when the account would be officially canceled.

I have been with the Monitronics security for over a year now provided by JSB security. The salesperson specifically told me that there is no contract and I will be able to get out of monitoring whenever I want. I should appreciate the prompt monitoring response and technical support from the company. But when I called to cancel the service a couple of days ago, I came to know that there is a 5 year contract and I need to pay the $45/month fees for the remaining months to get out of it. I have a copy of the original form given to me by the salesperson and it doesn't indicate the contract.

I'm not happy with Monitronics. My alarm went off, even though the alarm was not set and no one was near the key pad. My house phones also were not functioning while the alarm was blaring and hitting "Disarm" & my passcode wasn't shutting it off until at least 5 or 6 tries! The first time I got on the phone, the woman at tech support told me I needed to change the keypad battery and that it's been low for a long time. She also mentioned a tamper on my account, couldn't provide any additional info on that. She told me to get a 6 volt battery and to call back; tech support would walk me through changing it. She offered to silence my alarm overnight so it wouldn't go off. I declined but changed my mind and called back within 45 minutes.

I got the system cause the guy that came talked me into it. I had it set up and a week later it stopped working. I called more than once and no one came out to fix it. Right before my contract was up to inform I had got a new system. I still paid till my contract was up. I called to cancel it and they told me I had to send a letter of why I didn't want it no more which I shouldn't have to do. I then was in and out of the hospital for the last 2 months and I keep getting a bill. I will never go back to them and never refer them to any family or friends.

I'm just so sad that I didn't read or look into the reviews about Monitronics before getting it 2 years ago! Feel like I got robbed twice! Well short stories is using it and thinking it worked all this time and it didn't! Got robbed while it was on, every camera and every picture I have of my 4 kids gone! Every baby picture, first steps everything gone! So after it happened I called elite the guys I thought had my account but when I looked on website to get phone number, it said not in business and it said fraud. I finally got a letter from monitoring that I owed 300! Called and either hung up on and transfer over and over. They were rude and not caring about the situation! It's 300, but it's the right thing to take care of your customers! Very sad, do not get an alarm system with these guys!!!

I am NOT a Monitronics customer. For some reason, the collection department has been calling me daily harassing me for payment for some person I don't know. I explained they have the wrong number, so then they insisted I MUST be the husband of the person they are looking for. I said again that I did NOT know the person they were looking for. They wanted me to take a message ANYWAY for this unknown person. They are now calling me daily before 9:00 AM STILL looking for this person I don't know. I have blocked the number, but they call from another line. I've called customer service and still haven't had success in having my number removed. I would NEVER use a company that doesn't listen and harasses non-customers! WORST CUSTOMER SERVICE EVER!!!

Ashley with Monitronics was amazing! She was fast to respond and resolved my issue completly. I highly recommend Monitronics because of Ashley **. Only because of Ashley, I decided to keep my service. Ashley is a great asset to Monitronics. Thank you!

Since we moving we decided to cancel the service which we had more than 2 years. We called in to cancel my policy and was directed to a manager/retention individual. He tried to win me back offering their service at new location which I in turn said I was no longer interested and that I wish to cancel my service. The rep finally came to the realization that I have to cancel then he explains to me that in order to cancel my service I needed to write a letter to the company stating reasons for cancelling and all the other information they need.

We were told my Monitronics sales person if we sold our house that monitoring could be transferred to new owner. The new owner agreed to take over the cost of monitoring until they tried to set appointment additional cameras & etc. Monitronics did not show or call so new owner, dropped them. Their service was the worst when we had them so I understand their decision. We started receiving 6 phone calls a day 6 days a week, to the point of us calling an attorney. They were repeatedly called and told them to cancel. After numerous calls and 4 letters later. I was told that I had to fill out a cancelation form and that I refused to fill it out which was a lie. So I ask them why they had not told me this before. So do you think they sent a form - no. I sent a letter more than 6 months ago tell them to consider my letter as cancelation. I finally get a letter dated 8/11/2015 stating we had canceled.

Update Again, my system is malfunctioning!!!! I received a message from them detailing the urgency to get this system upgraded at no charge to me. I agree... One month later my son walks through the front door and the system does not ask him to put his code in to disarm the alarm. As he walks out to the shed the alarm goes off. We call the company and explain what occurred about 5 times. They run my son through a series of troubleshooting tasks on the system. OK, they say you should have no more issues. (Oh, I feel real safe now!) 9 months left on their contract that they will not let me out of without penalty. I will keep you updated on the errors. Oh a tech is going to come out again in an unmarked vehicle and park in my driveway to "test" my system.

I am trying to cancel this service and they say I have to send a letter in writing. When I first started with these guys, I tried to switch services and they said I couldn't because I had a yearly contracted rate. I said “Fine, cancel as soon as it is up.” They said they had to have it in writing 30 days in advance. I sent them a letter canceling right then. Come January when the contract was up, I was busy and didn't get another service yet. When I got my bill it was a big reduction and they said I was now on a month to month basis but I could stay as long as I want. Well the new rate was so good - I stayed with them for like 10 years. Then last year they started charging me $27 bucks a month. I called them and they said that I could get 24.95 a month but I would have to sign a year’s contract. I said “No thanks.” I went out and found Alarm Relay for $8.95 a month. The service was switched over to AR and Monitronics did not even notice.

I got robbed with their service in place. I have spent hours on hold. The service is terrible. They lie about contracts and can't provide you with a physical one. DO NOT GET LOCKED INTO THIS OR YOU WILL REGRET IT.

On Sept. 23, 2015 (Wed.) I received a call from a representative of Monitronics. The call was based on a overdue bill, that I haven't paid on in over 6 months or so, due to me not having an income. I'm unemployed and have been so since 04/2014. Come to find out that I signed an "agreement contract" with Security Networks way before Monitronics took over. I found the original copy of that contract in my files, which says I can't cancel service until the month of when I signed the contract, which will be 01/2016.

I have never had such a hard time cancelling any service. First I call customer service. Was told "We don't do cancellation. Call this other number that only opens during work hours." I call, only to be told, I have to send a letter to a PO Box, with specific information. I send the letter. Two weeks later, I get letter indicating my request was incomplete and they sent a pre typed form changing cancellation date to one month plus later. Why would I pay for monitoring when I sold my house? This is the stupidest company I have had to deal with. Date of sale was included in the letter. I have had them for 5 yrs so I'm not under any contract.

I had called in 2013 because the alarm was not working. The person I spoke with in customer service was so rude I threatened to cancel my account then. They finally got it working then. For the past few years it just has not worked so most of the time we never set it. We now need it so I called and had a new system installed with a new company and called on 9-24-15 to cancel Monitronics but was told because I had a technician out to repair in 2013 I had verbally committed to a 4 year contract. Number one the original contract was in my husband’s name and I would think he would be the one to renew it and he never called or spoke with anyone as he was not at home.

My bank account was double charged due to a glitch in Monitronics' system. I have been trying to get this resolved since September 5th; it is now September 23rd. Each time that I have called it has been different information given to me. I have only had this service for a month and I want to cancel. I tried to cancel and they switched me over to their loyalty department, which then said they would have someone call me back. No one ever called me back. I called back again and they told me that they could not cancel my account; my account needed to be canceled through my sales rep.

This company is a poorly run company, not worth the savings, and will not keep your family safe. I signed a 3 year contract with them to give me security at my house because I wanted my family to be protected while deployed to Afghanistan. Never once did my wife feel safe when I was fighting for our country, 7500 miles away. She used to cry to me when I talked to her because the system never worked. It went off twice improperly, in the middle of the night, when I was gone because of a malfunctioning sensor that could not be fixed by this company. Trying to talk them in the States is a 2 hour phone call. Trying to fix things from Afghanistan was impossible and I gave up after trying for 4 weeks. They actually came out to the house 7 times and were never able to get it fixed, yet they still think that I should pay out my contract even though they failed to provide any service over a 2 year period.

I used Monitronics for 6 or 7 years. I have been trying to close this account for about a year. Still no luck. Nothing but runarounds. Stay away from this company.

Signed up with Monitronics in April of 2015. All was well until we had someone tamper with our side door lock. I called Monitronics to get cameras and keyless entry installed. Kept getting the runaround, so I contacted the representative that originally contacted us (Anthony **) to get the equipment. He gave me the options and price which was fine. He drew up a contract on Monitronics paperwork for said equipment. He came by the next day and collected $575.60. We have proof he got the money. Now we have no money and no equipment. Monitronics says Anthony no longer works for them and that we made a "side deal" with him.

I have had Montronics since 2010. In the first year, I called and explained that the monitoring service kept going out when my cable service went out. I unplugged the system. When I called to cancel I was also told to write a letter. Not happy!