Brinks Home Security Reviews

I canceled our service with Brinks in October. I was told over the phone that we would be charged for one more month to untangle our account and that would be the last charge. I agreed to that, and have now been charged continually for that month plus TWO MORE! I've talked to five different people at Brinks today and no one will refund me those two months. Now saying that they sent an e-mail (which they did not) that needed to be signed in order for the cancellation to count. Brinks is a scam company that makes it impossible to cleanly cancel your account with them. We don't even have a contract with Brinks, they apparently bought our old contract that expired years ago from another company. Absolute garbage. Avoid them at all costs. There are enough complaints similar to mine that should justify a class action suit against the company.

This has to be the most incompetent company of all time. I was with Moni for several years without complaint. I signed an agreement to transfer my service to new home in March 2018. After selecting the equipment for my new home, the Moni rep stated that I would make 43 equal payments that would include monitoring and equipment. Within a couple months I started receiving late payment emails, calls and invoices from Brinks even though I was paying as agreed. Several phone attempts to fix the issue were unsuccessful.

I was looking for better security because I was getting perturbed with Vivint, which was the current provider that I had. In the same week that I was trying to research, a guy reached out to me locally and started talking about Brinks Security. I had Brinks many years ago and then, I was PCSed to Hawaii and when I came back after six years, Brinks was gone. So, I had to sign up with something else and I went with Vivint, which I have not been satisfied nor happy with the whole time.

We've been with Brinks for over 5 years now. We've been having a problem with our alarm for about a year now, where our system will just go off and start beeping every couple hours. We called to have it fixed. We were told that they couldn't fix it, because it was a problem with the cellular tower. We asked to cancel our system on October 22nd, they then agreed to fix the problem and take care of our bill for 6 months. A tech came out on November 16, disconnected our panel from the wall and said he had the same exact panel and it wouldn't fix our problem. He would return with a newer upgraded panel and install it. No one ever came back.

I had LiveWatch (now Brinks) for 2 years (no contract/ month to month). I called to cancel my service in Nov. The first person I spoke with said I would receive an email within 5 mins with instructions to cancel via DocuSign. The email never came. I called back hours later and spoke to another person who sent another email which came immediately. I proceeded to the DocuSign link to finalize the cancellation. According to the Brinks cancellation policy (published on their website), I was suppose to receive a copy of my final bill. I never received this email and Brinks has continued to bill me thru autopay and I received an alert saying my next autopay is scheduled for January. Very dishonest company.

Brinks had a good J.D. Power score. I made a phone call and spoke to a gentleman named Brian. He ran through everything with me. I spoke it out with my wife and called back to get everything done. However, everything I was told and sold was not true. The main reason I chose them was the professional installation and they do not offer that in my area. I couldn’t get anybody to come and put anything in for me so I still have pieces of my alarm that don’t work. Without exaggeration, I spent seven hours on the phone with three different people, two and a half hours each time, trying to hook something up. Finally, somebody said that it was not gonna work because the piece of equipment doesn’t work with their system and I have to buy something different.

Brinks recently purchase Alarm.com... My contract was moved to Brinks after the purchase. Now you cannot get technical support except during "normal" business hours. If you have a problem over the weekend there is no one to assist you! How is this providing Home Security? They only provide help when it convenient for them. How many thieves show up at your home during normal business hours... TERRIBLE. I'm going to move my account on Monday to someone who actually is available to help immediately if my security system malfunctions.

We liked Brinks because we could pick up their security equipment and take it with us. Furthermore, their reps seemed very friendly and I had a good experience with them. Their equipment has met our expectations and my wife is happy that there is security in our home.

I’ve been looking into buying a home security system and Brinks had a deal going on at that time. Their reps were very helpful and thorough. They went through everything and it was a good experience. The installation was easy and simple. The quality of the equipment was good and the cost was fair. With Brinks, I feel more safe at night.

I purchased a home security system to feel a little more safe. I called different companies, looked at their prices and what Brinks had was the one that was a bit better for me. I chose the camera on the door and the sensors, and I had to buy an extra sensor for one of my back doors. I thought it was already included in the package but it wasn’t. So, I had to pay extra for that and that was one thing that I didn’t like. I like their smartphone features though. I like that whenever I leave, I don’t have to put the alarm on the house. I can do it from my car or when I’m leaving the house or when I’m in the store. Having Brinks makes me feel a bit more safe thinking that if somebody breaks in, you already have something more than one of those cameras.

Yesterday alarm was triggered at our cottage in Canada. Monitoring center called me and after a brief conversation we have decided to call police. A few minutes later they called me back saying I need to call police myself because they cannot reach it. I realized that they cannot reach Canadian police direct number from the states. So I have sorted the issue out myself and today I'm trying to reach customer service to give them a different number that will work.

I placed my alarm monitoring service on hold when we experienced water damage and had to move out of our house to get it repaired. We knew we would not need service for about 8 months and I initially called to cancel my service but was talked into an account hold. The Livewatch agent said that they couldn't place an 8 month hold but they could do 6 months and I could call back and request extensions to get me to 8 months. During the hold period, the company sold and/or rebranded to Brinks.

The sales rep that I dealt with was awesome. She didn't make it boring because she related on my level. She was very helpful with telling me about things, and then, she would make small talk to keep it from being boring. The customer service team was knowledgeable and they helped me when I was installing the system. It's time consuming when you go through the whole thing, but once you go through it, it gives you a pretty good understanding on how everything works. I'm not a tech-savvy person, but installing it was fairly easy.

I looked up for home security online and saw ADT and Brinks and too many things about it. I did all the research and loved Brinks better. Also, the previous owner of the house I just purchased had Brinks too. The price is very reasonable and it's more convenient and that is why I purchased them. I love the system and it's very easy to use. The installation was very easy and they had people walk me through to install. The tech was very good and he helped me a lot. Everything has been good with the kick-start and I've been very satisfied. I also told a lot of my friends and recommended them to this company.

I never signed up with Brinks, I had a different alarm company that I was completely satisfied with. My alarm company sold my "contract" to Brinks. I have been trying since September to cancel my service and get a final bill. It is now December and they STILL have not canceled my service and are calling me for payment non-stop! They are literally forcing me to stay in a service I DO NOT WANT! That cannot be legal!

Brinks is a brand that I have seen in the neighborhood that people have and give good comments. The person who came was knowledgeable of the stuff he needed to do. He did all the work so it took him a little more time, but it was understandable. It wasn't easy but he did a very good job. Since the system was installed, I feel more secure. I sleep better when I leave the system on at night or when I leave. I will recommend it.

I tried Slomin’s first then I got hooked up with Brinks which is better than Slomin’s. With Brinks, there was no contract, no commitment, and I like the technology. However, I would forget that a bill is due and when it’s time to hook that up, it would be a long process to get it started again. But other than that, I don’t have a problem with their customer service. We had one problem and somebody took over and resolved the problem right away.

I like Brinks Home Automation's remote way of monitoring but I don’t like the three-year contract. I was already with LiveWatch before they got bought by Brinks, and LiveWatch had no contract then. Nonetheless, their reps were good and very helpful. I did the installation myself and it was very easy. I may call through the cellphone and communicate via SMS, and I don’t have to have internet on the phone for monitoring better.

I moved in November - wanted them to move my equipment to my new house since I still had a lot of years left in my contract. They barely got my equipment installed today witch I had to pay over 150.00 dollars for. Didn't get half of my equipment installed because they said they couldn't install it. So now I'm paying a crazy amount just for them to monitor my doors because I didn't get my cameras or door bell connected. Also didn't install my thermostat because they said they weren't licensed to do so. So tell me what I'm paying an installation fee for them not installing half of what was supposed to be installed!

MONI is the only one in my area that supplies security. I talked to a couple of reps to set up the system and the experience wasn't bad. I set everything up myself and it was easy.

When you cancel Brinks security monitoring, as I did, on Dec. 6, they make you sign a document stating the effective date of the cancellation is one month out, i.e., Jan. 6. This is so they can shake you down for one additional month's payment that you are not using the system. Seems like a good item for a class action suit of abusive practices.

I've always used Brinks stuff. Along with the system I got, I was supposed to get an in-home camera and another motion sensor. Brinks was supposed to call be back to check on everything to see what I was missing but then I never heard back from them. Still, I've never had any problems with the system. I triggered my own alarm one morning and I caught it just in time. I heard the first buzz go off and I ran over and put my code in which turned off the system. Thus far, I've especially liked the doorbell camera which is very nice.

I had an alarm system installed with Security Networks (which became Monitronix and is now Brinks) in June 2011. I signed up for a 60 month contract. I purchased a new house in October 2011 and rented out my old house. I called to have an alarm installed in my new house and was given another 60 month contract. I asked the salesperson if I would be able to get out of the contract on the first house if I decided to sell it and was assured that I would be able to cancel the first contract. (MISTAKE #1 - DO NOT BELIEVE WHAT THE SALESMAN TELLS YOU!)

I've been a customer of Brinks for 15 years now and I'm so disappointed at them. I've been trying to install three cameras and upgrade my system to be able to monitor my house throughout smart devices before my Christmas vacation and it's been a nightmare. I called them before Thanksgiving and they made my appointment for this past Friday the 7th. I asked them to be punctual because I am a very busy person and I can't really waste my time and they assured me that it would be as promised. The technician (Angelo) certainly arrived on their time range and it was extremely gentle and patient, but the problem was that he came with the wrong equipment for my house.

All of the people I interacted with at Brinks were fantastic. They knew what was going on and they answered every question that I had. The installation of their system was easy. All I had to do was find out where I was gonna put the panels and the alarm for the windows and doors. So far, the security system has been good. However, I ordered two extra window alarms and I got one that was bad. Also, my panel that’s in a pole barn is not heated, so it’s not working. Nevertheless, I have gone with Brinks as the price of their system was better than what I found from a well-known company. So far, I feel a little better ‘cause I live out in the middle of nowhere so it provides better security.

Brinks has not been up to my standards. It took a long time for my equipment to get in. They were out of stock for a long time, and I thought how can Brinks, the company, as large as it is be out of stock with cameras. I had to wait for several weeks. We called the company and customer service person took care of me at that point in time. If you said you wanted certain equipment, they bring it out and schedule things for you.

Updated on 02/26/2019: On December 10, 2018 I submitted a review on Brinks Home Security. I noted that I had canceled the service as of March 2018 and yet the bills and harassment continues. MONI was the company I was dealing with until Brinks name took over. I have yet to have a resolution only threatening letters and continued late charges. My contract was for filled and yet Brinks Home Security cannot seem to close this account. This person named Jacob **. Talks a big show but yet no resolution. My customer number is or was **. Reading the many very poor reviews and less than ethical tactics from Brinks Home Security I'm surprised there is not a class action suit against this less than acceptable business. Looking for a home security system, my advice look elsewhere.

Collections called saying I was behind for Nov and Dec but I never received a paper statement in the mail for Nov 2018. Said they mailed the bill for November and December on December 3. Now it's December 10 and still no bill in the mail. Wanted me to pay by phone or internet and I specifically told them when I renewed my agreement I would not under any circumstances give them access to my financial information and I would not pay the 1.99 for paper statements. They said no problem you won't be charged. So if you want me to remain a customer get my mail statements to me like we agreed upon. Also I still have all the contact information from the employee that made the arrangement with me. I never had any problems with Moni. It all started when Brinks came in the picture. Probably best if I cancel my service and go with someone else. Total aggravation!!!

I already had an account with MONI in our house we had rented out. We were still under contract and I didn’t wanna cancel it. I thought I could just switch it over, but I ended up having to create a new account with Brinks. Their customer service has been really good. I use the text feature a lot. I've had a couple of issues and they solved it pretty quickly.

I first wanted to get the Nest but they sold me on getting the Brinks-oriented software and system and even though that Nest and Brinks have some kind of a partnership, they ultimately sold me on getting the Brinks stuff. I told them that we are still in construction and that they can ship me over some item that had to do with getting the system set up. I also told them that I have two doors and asked them to send me two keypads and I still have not gotten the second keypad. I would get a phone call from Brinks every hour on the hour wanting to set it up and telling me to do the installation. And I would tell them every single time that we are still under construction and that we have a key fob outside the door so I cannot set up an alarm. Then, I was getting emails from them saying that my credit card was not accepted. My credit card has been accepted for $100,000 but for some reason, Brinks can't get it through.

When you call to cancel their service, they will tell you that you must cancel in writing, but don't send anything. You must cancel using their form. You can't download it either. They have to send it to you. It won't arrive until you call back a few times. Of course you are still being charged. Even after they get the form, they charge you for another month. It took 6 months and I still have a bill with late charges. At month 4, a manager in the cancellation department lied to me, saying he had closed the account and there would be no more charges. That lie got me another month of late fees.

I was looking around for a security provider and Brinks was the cheapest the one. Nevertheless, my experience with them has been good. We like it better now that we have the system.

Although they were my second option, Brinks was cheaper than others. I went with them and called the initial set up and installation. Their rep walked me through how to install on the windows and doors. She was very knowledgeable. Thus far, everything with the Brinks security equipment is working as it should.

Somebody was casing out our house and we kept seeing the same person, asking my kids and my husband if we had cameras. Supposedly, his car got broken into across the street, but the car didn’t even look like it was broken into at all so we jumped on purchasing a home security system just in case. The house generally came with ADT so we called them since it was an emergency. Our house used to be rented by my husband’s cousin who used to have service with ADT. Since they put my husband as a referral and with my husband’s name being a reference on their account, they wouldn't let us have service. We thought that was dumb so we went with Brinks Home Security. Their customer service was very thorough in explaining everything. They walked me through everything pretty good and everything was done over the phone.

I looked around at a few home security system providers and I couldn’t find anything that really struck me as one being far superior than the others. Then I had a buddy that initially went with Brinks so I also did. The sales and my initial set-up when I turned my service on were both super friendly. Also, I like the system and it seems like everything is of good quality. So far, its features have been working.

We bought this beauty salon and turned it into a barbershop, and the owner had Brinks as her security system. But I had to buy all the equipment. The previous owner told me that it was brand new and we didn’t need to buy new ones, but I had to replace everything because Brinks said it was not compatible. What's weird is they want you to install it instead of having somebody come in and do it. But other than that, everything was great. We had some difficulties installing the system so we had Brinks' technicians do it. I like the smartphone features. At first, I got just any regular service which I was gonna pay 29, but then I decided to get the cameras put up also so it was $10 more, which is good because now I can check what’s going on there at the shop. Also, the reps answered me right away anytime I called in.

On December 7th I called at 8:03 and was switched to 5 different people. All I wanted to know was how much it would be to pay yearly. I called the BILLING department to be transferred to I don't know who 5 times. Finally the last operator told me I needed to call Livewatch, I said, "But I get billed by Brinks." She said I needed to call them and provided me with the number **. At this point it is about 8:30, almost 1/2 hour and accomplished nothing. I called the provided number ONLY to have it answered by Brinks, I asked if this was Livewatch or brinks, she said brinks and had no explanation why they would give me this number. I know, Incompetence!

Our house got broken into and robbed and we weren't gonna stand for allowing that to happen again. The day after we got robbed, my wife told me to stay at home and to have the top two home security companies when she gets home from work and to get on a conference call to talk to them. Brinks Home Automation had a reasonable monthly fee considering what you get for service.

I was using a company that has been bought by Brinks and I already know about Brinks that the ATM money transferring thing which was what made me decide to go with them. I've been with them for a couple of months now and so far, it has been great. But they can have somebody who can walk the initial owner step by step to put in the employees or if they're getting it for the home, they can add their kids and wife separately so they would know who's entering the house. Other than that, it's a lot better than the other security systems I've had with the easy accessibility to the PIN pad and all.

My wife felt more safe if we had a home security system. I went to ADT originally and I told them to give me a call in a week and let me decide what I wanted to do. They called me two minutes after the phone call ended and then they proceeded to call me about 10 times within a week. Finally, I told them to stop calling and decided not to proceed with them. And then, I looked online, saw a Brinks ad and went through there. The person that I had dealt with on the phone was really nice. She followed up the correct way and didn't bug me like crazy so I chose them. Now, we feel lot better and there's a lot more reassurance. Brinks is cheap and I'd refer others to them.

I originally went online, looked up Brinks and I put in a request for them to give me a call. They called me and they explained the system to me. They gave me the time that I needed. They wanted to be sure that it was what I needed and would handle the capability that I was looking for. Brinks has the features that I was looking for and the price was good. They asked me how many doors I have. If I needed more, they could add it on to the system if I require it. If I wanted to upgrade to video monitoring, I could too. So, all of those things were available. It seemed easy to install too. I even did the installation myself and the process was quick. Once I got the ball rolling and asked my questions over the phone, it took me less than 30 minutes to put it together. Then, they had my system to me within four days.

I had a security system in my old home and I decided to have one in my new home. Other companies did a credit check and they didn’t have everything Brinks had for a reasonable price. I did the installation and it was a bit frustrating at first. I’ve never installed it myself, but someone was there to help me and talk me through it. My interactions with their reps have been good. If I had a problem, they resolved it. Plus, I feel good about the features.

Customer service and sales at Brinks was good. Though they haven't been out here, I'd recommend them overall.

We are happy and comfortable with Brinks. We went with them for their reputation and they have a more reasonable monthly payment. The system was easy to set up. We did it ourselves and by the time their reps called us, we had everything set up. I have had a good interaction with their reps, and the last time we spoke with a technician, we did everything on the phone and the computer and they explained everything easily and very clearly.

We were gonna go with a popular home security company but they didn’t wanna work with the packages that I needed for my house and Brinks did. They provided me with great customer service. Their rep sold Brinks very well, whereas the other company I was trying to go with at first had an attitude. Installing the system was self-explanatory and really easy. It’d be cool though for the future of the system to be voice-activated where I could just talk instead of touching with my finger to put the code in. But other than that, the system has great features that I have and am happy with. Now that I have Brinks, I’m able to have a peaceful night’s sleep and not worry.

I would not ever start with this company because if you want to cancel they will keep billing you. I canceled. Notified the company I wanted to cancel in May 2018 and AM STILL have fees being deducted. I am canceling my debit card to resolve the problem.

I had Live Watch before Brinks took them over and never had an issue. My alarm went off a few days ago while we are out of town and it took quite some time to get in contact with them for updates. They never responded to my requests for updates via their chat feature and I called several times for an update. I called the next morning and was told police were dispatched and all cleared, however my home had been broken into and my banking information stolen so my bank account was cleaned out this morning...ughh. Now I'm left to deal with identity theft and financial losses because my alarm system FAILED!!! I WILL BE CANCELING THIS DISSERVICE. I'm sure I will get that it’s not their fault but then whose fault is it when you pay for a security monitoring service to protect your property?

I read a lot of reviews and I saw that the connection between the sensors and the alarm system was encrypted with Brinks, whereas in cheap ones like SimpliSafe, they were not. So, I went with Brinks. Their sales reps were all very nice and I felt pretty confident that they knew what they were talking about. The installation was also pretty simple and I was the one who did it. Then they had an activation call. I did that and I also had a couple of things that I called them for. In those instances, the reps I talked to were very helpful. Everything’s been perfect and since we got Brinks, everybody at home feels a little bit more comfortable knowing there are extra ears. I’ve told a couple of other people about them, too.

Keeps adding fees to the bill without notice while under contract. Unethical company. I know Jacob, you strive for excellent customer service blah blah blah. Bottom line is I can't wait to cancel and I reported your company to the Better Business Bureau.

The sales side of Brinks was pretty good. They were informative. But one thing that they did not do was label the sensors correctly. So almost all of them had to be relabeled. They were putting down their own words instead of listening to me. They knew on the phone that I had a brand new house and 10 doors to the exterior. The fact that I had 10 doors to the exterior tells you that this is not a 1,500 square foot starter house. They knew that this was a custom home and that I had had burglar alarms before. I had it with Brinks in Southern California and had ADT in Texas. So they weren't talking to a 25-year-old, first-time buyer of equipment. They should've treated me like that and they did not.

We just moved into a new neighborhood and everybody had security in their homes. I knew about Brinks Home Security and I wanted to make sure that we had a direct link to the police station and a quick response. Their reps were very nice and since I've never done this before, they helped me with what product to choose and the pricing.

I never had a problem with late fee payments until July 2018 when Brinks to over Monitronics. I have always sent my payments thru my bank with no issue. Since they took over my payments have been returned by Brinks when my bank sent them to the correct address. Since then I had a few good payments. Now in November my payments was not received again and I been charged a late fee for something that's beyond my control and I have confirmed with my bank that the payments are been sent to the correct address and they are been sent way in advance before due date. Someone on the Brinks side needs to investigate what's is happening with your payments processing center that they are returning my payments.

I got security for a lot of years but the company switched its name to Brinks and I like it right now. This is the first house I got for the new system which is completely different so, I wanna try to change all the systems in the whole house, too. The sales rep was good but I haven’t finished the process because I don’t live in the house. The person renting the house put WiFi but it was too slow. So, the installer put only one camera. He is supposed to come in soon to install the next two cameras. Since the Brinks System was installed, everything has been working perfectly. The system is complete and every time we hear something such as a door that is activated, a person calls. So, I like that. I'm gonna try switching the other properties. I got a lot more friends and I will recommend to this company.

I was concerned about protecting my family and making sure that my home is safe. I was a Brinks customer 18 years ago and had a great experience with them. Then, I left that residence and Brinks wasn't in my service area at that time so I went with Alarm.com and Monitronics was then purchased by Brinks. The switch was prompt and they were very responsive. Also, the ease of use of the system is good and the 24-hour monitoring and service within the United States is another plus.

We were going on vacation and no one was gonna be around. We looked at things online, looked at the reviews, and we liked Brinks' reviews. We purchased a home security system and we got three alarms and a camera also. We did the installation ourselves with the help of people on the phone. It went smoothly. Their reps were very informative, and they took the time with us and had a lot of patience with my husband who was trying to set it all up. They accommodated us at the time that we needed them, and they stayed on the phone for my husband for three hours. They didn’t seem bothered or annoyed by it. The cost is a little high, though. Once you get a camera, I think it should be a lowered price at maybe $5 a camera. It was $10 something for an additional camera. Other than that, I would recommend it. It really works, and it’s easy to install.

I decided to purchase a home security system to make my wife feel safer at home. The Brinks rep that talked to me about all the different prices was super nice and he knew every answer to every question I had. They gave me the best price and I only paid $100 for all the equipment, which was a great deal because all the other companies were charging me hundreds of dollars. I installed everything and the instructions were simple and easy. I had everything set up before they were even ready for activation. I just had to call in and Brinks tested everything. The lady that helped set up our system, whenever it was time to activate it, was very nice and helpful as well.

I bought Brinks for our home security system which was easy to use and seemed like a good package. I also like the kind of application they had and that it's able to self-install. I made one phone call where they did all the activation and the instructions were easy to follow. The reps were really good, very responsive, helpful, easy to get a hold of and they spoke English. I like the features of the system and the cost is good. Although cheaper is always better, Brinks seemed in line with the other providers and there have been no issues.

Brinks was in Stone Mountain, Georgia and I liked their pricing. It was affordable. Plus, I worked with Mercedes and she provided good service. Aside from that, Brinks had a history and they didn’t require me to have internet. So, I decided to purchase a home security system from them and I was pleased with the way everything went. I installed the equipment and they helped me with it over the phone. It was super easy to do.

I was with my previous company, Monitronics, who were apparently taken over by Brinks, although I had no knowledge of this until my payment name changed. In August of this year I was approached by ADT who said they could offer a better and cheaper service than Brinks. This turned out to be true. I had paid my last payment to Brinks on August 8th (or thereabouts). On August 30th I wrote to them to ask me to cancel my service immediately as my new company was taking over my security on Sept 1st (they installed a completely new box and system for me). However, I have been dogged by Brinks ever since trying to get a further payment from me for service during September, which they were no longer supplying. They are now threatening to hand my debt over to a collector, a debt which I do not owe them. Would never recommend them as a company, they did nothing to introduce themselves when they took over Monitronics.

Someone threw a large concrete thing through my daughter's window and it's in our driveway. The first thing that the cops asked when they arrived is if we had any video cameras and we did not with our previous home security system. We got Brinks and I didn't know what I would need early on. They had a deal where if you buy everything at once, it's 50 percent and I was allowed to still add on after we had it installed. We had a Brinks guy do the installation and he recommended a couple of things and we were able to get that still with a discount. It would have been better if that would have been a little bit upfront, like if anything within the first week or so of installation because you really don't know what you need until you get it installed. But everything went well.

We had Brinks about 10 years ago and we were looking to re-get Brinks because there were a couple of concerns in the private life of my mother, as well as my sister and brother-in-law. There is a lot of crime that has been going on in our subdivision/town, Orland Park. We talked about it and we wanted to go with another security system in the house to let us know, especially at night time, when things go wrong. We already had cameras on the outside of the house and we wanted something else that would one up too as well that’s why we went with Brinks Home Automation.

We wanted to have some extra protection at home and went with Brinks. Everything was down to the point and their reps were all nice. They answered all the questions that I had at that time. They’ve been pretty good to us. Also, I did the installation myself and it was pretty easy. Since installing the Brinks device, there's a lot more security and we have peace of mind that we have that.

Updated on 02/23/2019: It's been months since i wrote a review here. Jacob haven't contacted me yet. I called Brinks agent, Tyson ** with regards to my complain. That was 2wks ago. I haven't heard anything from him again, of course. I will probably just file a complain at BBB regarding this. I still have the text messages from him and I recorded our conversation over the phone. If I could rate this company with -5, I will. Don't sign any contract with this company. They're just after your money. Worse customer service.

I have been a loyal customer to Moni Security for 7 years. I didn't sign up for Brinks when it switched over. I couldn't afford the extra expense of a security alarm. I called customer service and was on hold for hours. I never got to talk to anyone until days later. Always with a long wait time to talk to customer service. The rep kept pushing not to cancel. All I want to do it cancel my service and I felt like their company didn't respect that. I cannot afford to have this expense and I do not want the service anymore. Why couldn't they respect when a customer says no for whatever reason should be enough.

I live in New York and I had my car broken into so I try to be more safe and I got a home security system. I got Brinks for the good cost of the overall system and the monitor cost. I also had positive interactions with the representatives who had good knowledge about the Brinks product. Other than I still have to put in the video cameras, the installation was fine and easy. The features of the system work and the quality of the security equipment is good. The functionality and performance of the smartphone features have been good as well.

This is the worst security company that I have ever had. They never call when the alarm goes off. They just dispatch fire, police without even consulting with the homeowner. I miss my Monitronics which was a fabulous company that I had for 10 years and now that Brinks has bought them my service is terrible. They have rude customer service representatives and when I had a break in 15 years ago they did not dispatch the police. I want out of my contract but they will not let me out. I signed up with Monitronics, not Brinks, this sucks.

I’ve had Guardian for several years and the service was good but Brinks was a little bit more affordable. Also, I wanted to try something different so I switched to them. Initially, my experience was good but there were a couple of times where things were either miscommunicated or misquoted. The information was not accurate so that was a bit frustrating. But overall, interacting with their reps was fair. For the most part, the communication has been better. They were able to find me someone that could resolve the couple issues that I had and they tried very much to keep me satisfied.

I signed up with MONI 3 years ago only to get locked into this pathetic 5yr contract that they will not budge or alter, and obviously the company has now been taken over by Brinks. I pay $55 a month for hardwired basic service that they will NOT upgrade into today’s world aka cameras, locks, doorbells etc without charging me more money!!! If I were you I would go with any other security company that will give you all this stuff for free and you pay LESS monthly. The least they could do is lower my monthly bill if they’re going to keep me trapped into a basic contract. I hope they feel good about stealing my money every month with nothing in return.

I signed up with Brinks 4 years ago with a 5 year contract! I called to inquiry about cancelling it the contract with 10 months to go. I haven't used it in years. Without paying it off, I had no choices. Horrible customer service. They were no help. I'm an Arizona teacher and $59 a month that I'm paying a month to Brinks would go a long way in feeding my kids. Brinks has no heart. Look elsewhere for your security services.

I'm getting broke into all the time. I went online, saw Brinks, and went for it. The sales was great. But all of it was not exactly up to par like what they said it was. The guy did not tell me how high-tech the new motion sensors are. You have to be in there because the sensors have to sense the heat if somebody is moving. You could walk right past the sensors if you want to if you take your time. I was misled there.

We had a security system and we replaced it with Brinks. Brinks has been good but the only downside is that there are some features in our old system that their system doesn’t work with. Like for instance, the smoke detector system that wasn’t able to pair with their system. We upgraded the exterior but the interior went down because we don’t have the smoke detector.

BRINKS is the worst company I had to ever dealt with. Had the hardest time to cancel my account. What company takes 30 days to cancel an account. Brinks say it takes 30 days so just in case the customer might change their mind to come back. If a customer want to cancel their account there is a good reason behind it and not want to come back. To cancel an account they dont take your word over the phone. They need to send you a form that takes 3 to 4 days to email it to you. Once you get the email it only gives you an x amount of hours to get it back to them if not the form is no longer valid. So you constantly have to check your email to see if you got it. Mind you it's not even from Brinks. It's from a 3rd party company which they dont even tell you. Calling customer service you are on hold for over an hour.

Updated on 12/03/2018: Nov. 29, 2018 Brinks Home Security™ response: "Bryan, Here at Brinks we strive to provide the best in customer satisfaction and regardless if a customer is parting ways or not we want to ensure that everyone is treated right. Hearing of your recent experience with us is alarming and we want to ensure this matter is resolved. We have located your account with us and we will be investigating this matter promptly, then we will reach out to you." So Jacob's idea of resolving this issue is to continue to make harassing phone calls several times a day all week long. They finally won out and build my credit card anyway. I'm so done with this company.

Our alarm company was Monitronics since 2002. Recently changed to Brinks. Never happy with Monitronics. Contacted Brinks for terms of contract cancellation. Told we would owe current and one month past and our service was done. Several contacts and they say we extended our contract by 60 months. We did not. It was offered and we refused. Another contact said the same thing. Told him we did not agree to a 60 month contract. Offered several things to which I profoundly said no to each one offered. It appeared he accepted this and gave me an dollar amount of $63.40. I paid this by check and mailed it to Brinks Certified. It was my clear understanding that this was the payment amount ended the contract. They will not accept it. Their system is gone from our home and we do not want anything to do with Brinks. At this point I am going to explore all avenues of filing formal complaints.

Brinks was too expensive. I started getting a whole bunch of telemarketing calls after I originally got their service to try for free for 30 days. There were a couple of companies that had the same exact amount, the same exact type of service, but 10 to $15 cheaper, and money is everything. I have to budget myself and make sure that I could afford to protect my home that's the reason why I cancelled and I have yet to mail the equipment. They took my payment out after that.

I always wanted a security system and I liked the deal that Brinks was offering with the equipment. All their reps have been really good and a couple of people have been quite friendlier than others. Installing the system was easy. However, I wanted the indoor camera to act as a motion sensor, as far as being able to set up the alarm, but it doesn’t do that. Also, I need to call Brinks because the front doorbell doesn’t work right. When you press the button, it is like having a normal doorbell and when somebody holds the button down it makes regular noise. When you push it down, it sounds like it’s still trying to do the second ring and then it does that for about 10 seconds. But the system seems easy to program. I was able to change different notifications.

After nearly seven years my sister attempted to cancel her monitored Brinks account. The reason doesn't matter, she just decided to go a different route for home security. This is not a review of Brinks' Security Systems hardware and operability, just their Customer Service. When my sister initially contacted Brinks to drop their service, the Customer Service rep she spoke with said that they would email her a form which she then had to 'docu-sign' online and return, which she did.

I would like to say that I had hoped that I would be able to say this company was the best ever but no such luck. I have lived in my residence for over 12 years and I have had a home security system since I bought the house but Brinks was not the original alarm company. I moved to them from another company after the original company started to quietly raise my monthly bill with no notice.

I was a customer of Monitronics since 2001. Brinks took over this company in the past year. On June 20, 2018 I called Brinks to cancel my services by providing my name, address and the private security code that only I would know. I did my part but for some reason they didn’t cancel it. On 11-24-2018 I receive a bill that my account is behind in payments and I owed $67.84. I called in and was told - "Sorry your services were never canceled as you didn’t fill out detail required by a certain date." Therefore account is still open? Are you kidding me. I called and canceled and the customer service person confirmed they were canceling my account. I sold my house and moved out of state.

My niece’s husband was able to hook my Brinks system up and put everything in the right place. He kinda knew how to do it and then when I called Brinks, they just walked me through it. It’s 100 bucks for cameras and motion detectors, and the price is about the same as ADT so I think it’s fine.

I was looking for a quality service that does the call back and monitors actively and Brinks' name was a big portion why I ended up going with them. I had the same system at a rental and I wanted to continue using it when we built our house. So far, Brinks hasn't started monitoring the system yet. I'm using a 2GIG system and they haven't been technically very professionally sound and that has become a major issue for me. Technically, I haven't completed the activation process and I'm now looking at other companies to go through.

We utilized Monitronics/Brinks Home Security for 17 years in 3 different states, so we were long time, excellent paying customers. On June 20, 2018, my husband notified Brinks to shut off our account because our home was sold and we were moving - great until Saturday November 24, 2018, when we received a bill to include late charges. They reinstalled our system Oct. 5th - keep in mind we don’t/haven’t lived there. In fact we live in a totally different state and don’t have a system.

I used their security service for previous home ** for 4 years, we sold our home, called this company to cancel the service and moved out on 6/25. Then we flied to VN for vacation 3 months because we homeless in USA. We came back USA on 9/10 and close on new home and we were so busy and we did not even contact any security company for hook up service. Today we check our credit card and found out that they keep charging us since June till now is November. The company refuse to give us refund or even credit back to use their company again. They kept blame us that we did not call but we have phone call history showed that we did call them. Their customer service is the one fault because they must be forget to write the note that we cancel service. THEY ARE TERRIBLE STEALING OUR MONEY. SCAMMERS.

I had MONI prior to it being Brinks and I wasn’t too satisfied with their service. Unfortunately, I'm locked into a contract. The system wasn’t working properly and any time I called to get something addressed, a new problem arose. When I tried to address the issue, it either got ignored or thrown under the table. That happened several times until I finally spoke to someone and he fixed one of the issues, but everything seems to be straight now. I don’t want the system in general, but that is the contract. So, I'm seeing it out.

If I could give this company zero stars, I definitely would. Not only does my system not work, it has caused damage to my front door and even locked us out of the house. The problems started immediately, though it took us some time before we actually realized there was a problem. We had been using the system for months and experienced more and more trouble with the front lock jamming the door. This problem intensified until it actually locked us out of the house at midnight with a car full of groceries. We had to hire a locksmith to break us into our house immediately since our new puppy was locked inside. We contacted the company but were told that it was an issue with our door not their installation. We replaced the door handle. It continued to jam and damaged the doorframe.

I’ve been having securities for the past 20 years and Brinks has been my security provider at my house for the past 10 years. For the price, the features are reasonable. My interactions with their reps have been good. I installed the new parts myself, but their advice in regards to the installation was straightforward. It wasn't easy, but it wasn't hard as well. It was right in between. You need a little bit of knowledge in regards to technology to be able to do a competent job.

We were getting ready to go out of town plus, I wanted to get the doorbell camera. Brinks was the first one that came up in Google and I know about them because I used to work in the financial system. I did the installation myself and it was easy to do. But next time, I would want a technician to come out and do it. The doorbell camera was the one that I was really afraid to do. Dealing with wires was my main concern. But their rep sent me a video on how to do it and I saw it was really easy. The only thing that I didn't like was I wasn't told that I will have the money subtracted from my account. But their rep removed my card so I can actually pay it myself month to month. That was nice on their end. If my monitoring price stayed the way it is, I'd be happy. Everyone did what they were supposed to do to get me up and running. I'm still new with the product and so far, so good.

I had an old alarm from Brinks which I had replaced. A technician came and he set it up. They also updated everything. It took him half an hour to do it and when he was done, he showed me that everything is working. The alarm is good right now and so I'm satisfied with Brinks.

I bought a home and I can't be at every spot at once so I needed security. I also wanted to see how a security system will work with cellphone towers rather than having to use any other kind of methods. Brinks Home Automation is the only one that uses the cell phone, and everyone else uses something different. Everything went well with Brinks Home Automation. Everybody answered my questions and they were able to help me with making a decision. I like the features, the doorbell cameras and everything that they had to offer. But I wish there could have been more features included. There were a couple of things that I had to buy extra that I thought that should have been included because I am doing a contract. Even so, the cost of the system is fine.

Updated on 12/19/2018: I made a complaint in Nov. Brinks posted underneath my complaint how sorry they were and they would be on contact. Post also had a header that this problem(s) was being resolved. REALLY?? Again, TERRIBLE CS! Nobody has reached out to us.This company just cannot get it together. Of all our problems that we have continually had with them, it's a FIGHT! They SAY it's fixed, but it never is...and that's after we speak to AT LEAST 5 people all with different reasons and resolutions. WHO IS ONE TO BELIEVE??? They have told us we are a PRIORITY and that when our alarm goes off, they would be on our panel within 20 seconds. YEP, that happened for about 2 months MAX!

I really don’t like Brinks at all. This is the first house we ever bought and I have two small children. I really wanted to make sure my house is sealed tight and has the best security. But it’s been a disaster. I got Brinks Home Security system and they charged my card twice, I had to get a refund. And then, they forgot to send me one of my sensors. They ended up charging me for my sensor which was so expensive. They are the ones who forgot it and they charged me for it. And then, my sensor in the living room sometimes works and sometimes it doesn’t. So, whenever I set my alarm, it always sets my alarm off. So, I had to set it as “I’m home” rather than “Away.” I called them and no one has called me back about it.

I just moved into my first house and got Brinks as my security system. The installation went well and it was fairly simple. I did it myself. I had pretty much everything already set up, and the guy from Brinks went through with it pretty smooth, and it was clear. The system has nice features. When I get a little bit more time, I need to call and add a couple more features on it like the Bluetooth. There’s a thing where if you walk in with your Bluetooth on, the sensor will sense your phone and it'll automatically disarm the system without me having to do anything. The system has been good, so far. It works well.

Brinks Home Security the first one I called and I'm not impressed with the customer service aspect. One of my motions didn't work. I kept calling and I left them a message on the thing for someone to get back to me. It was just too much of a runaround. If I want to add on to my system, I want to be able to get it in the mail, make a phone call, and have help with it. I don't want to have to make an appointment to set it up 'cause I work a lot, that's why I have a security system. Brinks never came to my home. But since having them, I got peace of mind and I like that I can do a lot from my phone. Overall, it's a good service.

I needed security for the business and decided to go with Brinks due to their start-up cost and monthly fees. If I had questions, I would email the rep and he would send me any responses back. If he wasn’t in the office at the time, he would have another colleague follow back up with me. I did the installation and the features in our system do everything that we need it to do.

Hi, I am trying to cancel my account and every time I call the cancellation department they try to convince me to not cancel it. And when I persist that I want to cancel then they disconnect my call. I have already wasted hours and hours on call. It looks like fraud to me. I want to get out of it as soon as possible.

I contracted with Monitronics a year and a half ago, before they were purchased by Brinks. I asked them at that time if I could upgrade my equipment if I didn't like what was provided. They informed me that there may be a slight upcharge but that they could accommodate that request at any time. Fast forward to now, post-Brinks acquisition, when I am being told that I will have to cancel my existing contract and pay 1000 dollars in order to switch to the Nest equipment that works better with the rest of my home automation set up. When I asked to cancel everything they informed me I couldn't do that over the phone and would need to write a letter stating my desire to cancel. What is this, 1985? Maybe I'll send it via carrier pigeon... It's pretty clear that the customer-friendly mentality I experienced with Moni has been lost in the acquisition. Buyer-beware.

Updated on 11/29/2018: I just looked through several low rated reviews here on ConsumerAffairs and am appalled at the number of unresolved issues there are. Many of them, answered by "Jacob **" state that he'll investigate concerns and get back ASAP. Mine is one of them. It's been nearly 3 days since Jacob said he'd contact me and I haven't heard anything from him or anyone else at Brinks. Brinks, how many one star reviews are you going to allow here before you start resolving our issues? How many times are you going to allow Jacob to falsely tell us he's investigating our problems before you fire him? And, ConsumerAffairs, you still haven't responded to my inquiry about a previous posting of mine you put on "hold" about this company either.

I purchased my alarm system with a installer in Southern California. For the year that I was under their warranty I was happy. Years 2 and 3 I dealt with Brinks and the support was not acceptable. I had an issue with my motion detectors and the customer service agent had no urgency to help me resolve the issue. We were disconnected during the call and you would think I would have gotten a callback but I didn't. I had to call back and wait to speak to someone again. I ended up researching my issue online and fixed the problem. You would think a home security company would want to make you feel safe...not this one. We left the state due to reasons out of our control (our second child was born deaf and we needed better resources for him) and Brinks is making no accommodations to extend our hold period (temporarily in an apartment) or even transfer the remaining contract to another family member.

We have a new house in a new area. My wife and I are both nurses, so one of us is gone all the time. So when my wife is here by herself with our baby, I like to have something. We had MONI before at the other house and then when we moved, we just thought it would be easy to stay with them. The rep was really nice and personable, asking about family while we were waiting on stuff. She kept the conversation, which was nice.

Brinks came to be the most comprehensive deal for the price when I was shopping for a home security system. It is more technologically up to date, and, so far, their service has been outstanding. Their personnel has been more than friendly, too. It only takes me one phone call and anything I need is handled. I was also able to exchange the glass break monitors for more door monitors -- I have more doors than I do ground level windows.

Our contract was bought by Brinks in January 2018. Our house is in Magalia, Ca. On November 8, 2018, the most destructive fire in California history, the Camp Fire, devastated our town. Our home was affected in this disaster. We contacted Brinks to notify them that we would need to cancel or suspend our service due to the fire. We were told that we would have to pay out the remainder of our contract to cancel. This was basically a slap in the face, and adding insult to injury over our losses from the fire. We had several other contracts with various service providers, from cable and internet, to utility and service contracts for maintenance and routine care on our home.

I went on the internet and Brinks came up so I just chose them since the pricing was great. Interacting with the customer service team was not bad. The reps were responsive and they cared whether or not I understood. Their professionalism and expertise were satisfactory. They sent the package to me and walked me through the installation of the system. The quality is okay but it wasn’t to my standard because I wanted something more. The volume is really low so if I’m upstairs, I would be looking here if somebody comes through the door. Other than that, everything is good.

After being placed on hold for nearly two hours Customer service refused to resolve issue. Instead I got transferred 5 times. They refused to cancel my contract saying I agreed to 36months. When I became a new customer I specifically told sales guy I was only interested in a short term contract for 6-12 months and he agreed to sign me up. I didn't know he would put me in a 36 months contract. I tried explaining this to reps. They told me that is my problem, nothing they can do and hung up!!! I will be writing a full length legal notarized letter to CEO. This is unacceptable. And to believe I had these company as my security system. Never again.

I was with Moni and signed a contract for 36 mos at 40.00 month. Brinks buys them out and my monthly payment went up AND they tell me I have 45 mos left on my contract. In a less than a year I’m selling my home and moving out of the country. Knowing this I NEVER would have signed such a long contract. I’m regretting getting the alarm system. Seems we can never get out from under them.

Originally a customer of LiveWatch. Brinks purchased the company recently. Called in to cancel the service. Besides having to talk to three departments and explain why I was canceling was fairly straightforward. They sent me a cancelation contract that was future dated by a month. I responded and asked for a correction. No response.

I needed a home security system and chose Brinks over ADT because ADT was so rude. The reps at Brinks have been wonderful and their system works. My sense of security is much better now. I did the installation myself and it was very easy to do. I would highly recommend Brinks to others.

Brinks had great stuff in the service deal. I have the basic service package and if the alarm triggers, they call in a timely manner. The installation went well. Although the rep didn't come to my home, he was on the phone while I did the installation. It wasn't difficult. Overall, I was very satisfied with the features of my package. It is a good service.

There was a time when my house was broken into four times in a week. So, I got a home security system from Brinks thinking that it would be fast and easy. However, sometimes fast and easy isn’t the way to go. I had a system prior to Brinks and it was a lot better - the company had somebody who actually comes out and installs the product. With Brinks, I just got a mailed box and had a horrible experience installing the system. Everybody seems to be helpful though, and one of the representatives walked me through some things, but it would've been a lot easier if there were two or three guys for the installation. While I like the features in the package, the product seemed cheaply made. The sensors didn’t work right off the top.

I was very happy with my Livewatch Security system until Brinks bought them. The first problem came in September when I began to get calls from Jamaica claiming I owed Brinks money and it had been turned over for collections. Many hours on the phone and Brinks admitted they had turned over FALSE information to a collection agency in a third world country including my name, address, phone, and passcode! Someone had put false information on my account about equipment I never ordered and it was claimed I failed to return! Of course, I never had any bill or indication about this matter.

1 hour+ hold times, ‘DIY customers’ or aka ‘previous livewatch’ customers have reduced hours of support and can’t use the text or chat functions. I’m constantly told that the ‘DIY customer’ service is only here M-F. I’m leaving ASAP, they have ruined Livewatch since buying them. I can’t get support to save my life. I have 0 faith in these people.

I was terminating my previous service and I got Brinks which had better rates to replace it. My interaction with their reps was good and the installation went well. I have been with Brinks for a few weeks now. So far, I'm satisfied with the service and I would recommend them.

My husband works night shift and I’m home, so I need to have a more security. We have a security guard in our building but this wasn’t enough security for me. I thought Brinks was the company that we used at the church where my husband was a pastor, although I knew Brinks was familiar with other people using it. I saw the signs on their doors so I decided to call. It sounded okay and everything went pretty well, but I don’t know how it’s gonna work now. I’m ready to cancel it because I can’t get my camera. When we called for the installation, my cable box wasn't on yet and in order to put the camera, I needed the internet service. When I finally got it, I called and the whole day, they just kept pushing us off to other people. Then the majority of the time, people weren’t answering the phone.

When the Brinks reps called, they walked me through all of the set-up process and different features of their system. They also answered all the questions I had. They were extraordinarily helpful and very patient with me. Although, I had to stop them once in a while to make sure I understood everything. They're also as pleasant as I could have possibly expected. I had done most of the installation prior to the phone call. I received the package and it had instructions. While the installation of the equipment was very easy, I had few questions about the installation and the Brinks reps were happy to help.

Worst alarm monitoring company ever. I have been a Monitronics customer for 14 years, they were bought out by Brinks, I entered into a new contract at the end of July. My system was put on "test" mode internally at Brinks because I was supposed to be moving from the residence, but my deal fell through. So I reinstated service with a contract, but Brinks never took my system off test mode so if the alarm sounded, they would not call me or the police. I have had to alarms go off since July, I have not been called one time to see whether there was a problem.

My Brinks home security system was already installed when I bought the house. However, I’m not happy at all because it’s not complete. Their rep did call and tried to set it up on the phone. She walked me through the process of wiring up my communicator. However, she didn’t sound like she knew what she was doing. It was like she was reading out of a book and trying to tell me what to do. Then, when we went to test everything, the alarm went off and it was extremely loud that it scared my children. Worse, she couldn’t tell me what to do, except just go and unplug it. So, I opted for the $200 technician to come out.

I like the price of Brinks' security service. It's very reasonable. I went with them and installed their system. One time however, I reached out to customer service because one of our sensors was not working. Another time, I got a call from Brinks about signing a document. I had already signed it at the time but I still kept getting calls from them saying that they need my signature before they could actively monitor my system. So, I had to call them to make sure that everything was updated on my profile. Still, I liked the response time and friendliness of their reps. They're very knowledgeable. With my Brinks system, I feel safer now. I recommend this company.

I am a customer of Monitronics since 2002. Brinks took over this company in the past year. I called Brinks to cancel my services by providing my name, address and the private security code that only I would know. I then receive an email that I was suppose to click a link and close my account. No detail is given here. I did my part but for some reason they didn’t receive it. I then receive a phone call that my account is behind in payments and I owed $77.00. I call in and am told- "Sorry your services were never cancelled as you didn’t fill out detail required by a certain date." Therefore account is still open? Are you kidding me. I called and cancelled and the customer service person confirmed they were cancelling my account.

I had Moni but overnight Brinks took over. I had issues with Brinks such as my code word had been changed and one time tech support told me my account had been enquired about numerous times. I canceled Brinks and was told all equipment was mine. I tried having another company take over but found that Brinks won't release the hold on my ATT card. Brinks was called and spent almost 5 hours on hold and talking with them but even my equipment they try extortion tactics. Basically if another company wants to take over I have to have them replace that part of MY EQUIPMENT. Now in the nearly five hours on hold I failed to mention that I had another installer 3 way call who helped catch them at their tactics. I was hung up on and one employee tried to get a ** attitude when she was questioned about the equipment and why they wouldn't release my equipment.

I want a peace of mind that my home is protected while I'm at work. I had one security system before and I like its price and the equipment. I just decided to go with a different carrier. The Brinks rep took his time in explaining everything. The price was quoted correctly and there was no bait-and-switch on me. They told me exactly what I was gonna get and when it was gonna come. The follow-ups were good with the email. I just wish Brinks had a better way of setting up the sensors. It didn’t actually work like I thought it was. I have more trim around my door, and the sensors, to me, took some time to set up and were hard to wire up accurately. It was hard to perform the way it was supposed to perform. I also wish the system came with a remote. But I like the voice activation and the touch screen features. I also like the messages I receive after I arm and disarm the system, it comes to my phone. It has been good so far and I like the stuff.

We bought an alarm system from SimpliSafe. I then received an email that we were now with Brinks and our monthly bill went up. One night our alarm system began activating itself. It would activate, countdown, and then lock. Afterwards it would set off the alarm or ask us to disarm it. This went on for a half hour. The next day, I started getting notifications of an alarm event that never happened. Then the alarm started arming itself again. It would count down and set itself, I could not stop it. Then the alarm would go off. This went on for hours. I carried the control panel around with me so I could disarm it before the alarm went off.

I had an intruder in my house at 3 o'clock in the morning when I was here asleep, so having Brinks is another step in my armor to not being robbed again. Brinks Home Automation was the most reasonable for the things that they got. I have had Brinks for a couple of weeks now and it has been good. I've been using the system and I've been doing away and stay and disarm. I disarm it so I can go in and out during the day and it tells me which door is open. We have a lot of widows at our church and I told them that the way things were going in our area, every woman needed an alarm system. I told them about Brinks because most of them are on a fixed income too and I told them to at least get one of the ring doorbells that take pictures if they can't afford the system. I've even told a lot of my friends and family that they needed to get an alarm system. I'd recommend Brinks.

I had a home security system. My neighbors love Brinks and had the video cam and my husband wanted to change to Brinks. They offer a little more. Their rep was great, very courteous, thorough and professional. She tried to explain everything and stayed on the phone for hours trying to get us all the things. I bought a camera, but I'm still waiting for it to come in. Though I did the installation and it was easy, I don’t understand their system. I’m just used to pushing a button and I could see everything. I just push a button and I get in and get out. Whereas with Brinks' system, I gotta have a code for this and that. It's too much. I’m too old to be pushing all these buttons. I’m not stupid, but I learn better hands on. If I can’t physically see you do it, then it’s a confusion for me. It takes me a long while to adjust to it.

Updated on 11/15/2018: Well here it is. 2 days after I was promised a call specifically on November 13 and still no call to myself or my parents. Jacob, I will be contacting the Texas Attorney General on Monday if I have not heard from you. I have already contacted the BBB and will follow up with them on Monday also.

I needed a home security system and Brinks had the price that made me go with them over another company. The interactions I had with their reps were straightforward. I asked questions and they gave answers. We were able to come to an agreement that I would do business with them. So far, I'm satisfied with my basic package.

We were moving out of a commercial location and in the process notified Brinks that we were cancelling their services (now more than 2 weeks ago). Despite the cancellation we are still getting alarm notifications at 3:58 am every night till this day, even after 2 or 3 phone calls and 2 or 3 email requests/complaints and with NO EQUIPMENT CONNECTED! A company that cannot control their own system cannot guarantee the safety of your home, any home, period! Our contract was signed with LiveWatch (not Brinks) for a period of 2 yrs; we did not break the contract, the cancellation was exactly after 2 yrs. Brinks also took another monthly payment, quoting the contract, which supposedly says that they can do so. Even though I did not choose Brinks - Brinks bought out LiveWatch - Brinks turned out to be the worst company I ever did business with! They stole money from my company and there is a chance they will steal money from you!

Brinks has been around for a long time and has a fairly trusted name. I looked into all the solutions as I was trying to find the next brand and who was diving into the newest technologies, and it seemed like Brinks has that under control. The sales part was good. Their system, unfortunately, is not very well set up to handle Canadian customers, and that was surprising. But the sales guy was very patient and got help to figure it out. It was a system issue, not his fault, and Brinks was very good in dealing with that. Then on the setup side, which was more technical, the girl who helped me knew exactly what to do. I installed the system myself and she walked me through every step. My interactions with their customer service were fantastic.

I wanted to get a little security and I thought I was getting a pretty good deal at Brinks. The first lady that I talked to that got me signed up was really nice. I installed everything and it was pretty easy. However, I realized that they're one of the most expensive ones out there. I didn’t do good enough research. When I called to exercise the cancel rate on my 30-day risk-free cancellation, they put me through a bunch of hoops and made it seem like I couldn't cancel. I had to remind them that their website says that I can. Then there was an issue on the website that says, "They do self-monitoring," and when I called, they told me that they no longer do that. I asked why they haven't taken that down, and they said, "Sometimes, we don’t update that as fast as we should."

On December 27, 2017, I signed a contract with MONI for $39.99 for 36 months for a total purchase price of $1439.64. MONI was purchased by Brinks Home Security and I was contacted by Brinks in April 2018 to install cameras. I was told the cameras were free and came with free installation. My rate would increase to $45.97 per month and my contract would be extended. The Technician who was installing the cameras called to set an appointment, but informed me that the cameras being installed would require an electrical outlet. He didn't install the outlet and I would have to pay an electrician. He said that Brinks did offer a wireless Arlo camera, but Brinks would have to mail it to me and he would not install the camera. The Technician said the Arlo camera was a DIY and he would stand over my shoulder. After all this information, I said, no I don't want the cameras installed.

A friend suggested Brinks to me. They have a good and easy to put up home security system. You won’t have to worry about a technician coming to your house. Also, the phone conversation was great and they answered all my questions. However, I have a problem with the system. When we first hooked up the alarm, when you open the door, it tells you that the door is open. Now, it has stopped working on my second door entrance. I’ve moved it around. I need to call them so we could fix this. Also, Brinks told me after I put up the system that I needed to call the courthouse where I live to find out if I need to be licensed to have this security system. So, that wasn’t good and then when I called, the first person didn’t know what I was talking about. The second person said that they have sent it to me in email.

It seemed like everybody I knew who had construction work done on their home was broken into shortly thereafter and I was having a lot of it done. You can't trust contractors sometimes and I felt like I needed to get a home security system. The reps I worked with at Brinks were fabulous, very knowledgeable and patient. I got the basic package and the installation was perfect.

We recently moved to our first home. One of the things on the checklist was to get an alarm system. We received the package from Brinks Home Security because we opted for the self install. My wife called Brinks to test the setup and was completed Wednesday that week and was told that the alarm will be active to their system at midnight.

I've been shopping around and I saw that Brinks Home Security was the only company that was upfront with their price, as opposed to other security companies. I gave them a call, then they gave me a quote. Knowing what the price was gonna be before having that conversation was a good feeling. The setup process was good but I have to call them this weekend to install another part that was missing from my original package. Also, there should be more transparency with the cancellation fee which is insane, but besides that, everything has been sufficient on their end and they have been accessible.

Brinks Home Automation was already installed in the home that I recently purchased. My interaction with their rep during the set up has been good. The rep was really easy to work with. She made sure she got everything up before we were done. Brinks has a lot more features than the previous system I had. Their smartphone features are great. We got the thermostat controls and everything on it, and the overall cost was fair. Brinks system is really easy to use and I like it. It is a good company and their prices are reasonable.

I recently decided to get Brinks for my house as they are already the security system provider at my business. I called their reps and they sent me a box with the parts of the system. Then, somebody came to my house.

The sales reps at Brinks are very courteous, thoughtful, and knowledgeable. They helped me figure out exactly what I needed since I wanted to protect my home while I'm on the road. It was good working with the salesperson over the phone. While I like Brinks more than my previous home security system, It would have been better to have somebody just come out and do it. Cause it took us three and a half hours to set it up since I had old system parts trying to hook up to the new system. Nobody was aware of what they were until I looked them up. The person on the phone had to look them up and figure out what they were and if they could be hooked up.

I called to cancel my service today because I found a much better deal with another company. They told me that we still have a contract and cannot cancel without paying $2,000. The other company was going to give us an outside camera, inside camera, and doorbell camera with the package, and we have nothing like that with Brinks. I asked for a deal on a camera package and was told there was nothing they could do. So basically I'm stuck with crappy service, no cameras, and an expensive monthly fee for three more years. The worst part, though, is that I asked to speak to a manager 4 times and the sales rep refused. It's absolutely pathetic that a company this big will not allow you to speak to a manager. I was stonewalled. I am incredibly unhappy and will warn everyone against this unethical company.

I was having a problem with my teenage daughter. She was letting people in the house. I was on a budget and Brinks had a special then so I went with them. The installation process was easy. I ordered it, they brought it here and then, the following week, the installer came out. He was here about an hour and a half, put the system in, explained to me how it works and then he left. I like their features because it’s linked with the phone. They set it where whenever the door opens, I’d know about it. So, I know if my daughter is now opening up the door to let somebody in. The overall cost was okay. However, I didn’t like the $200 installation fee. I wish that was a little cheaper. Nonetheless, I’d recommend Brinks to others.

I’ve had ADT for quite a long time and I wanted to get into a little bit smarter system so I went with Brinks. Everything was done online and no one ever called me. I installed the system myself. It was straightforward as far as Nest System goes. The only thing I’m waiting for is for something to come in for cellular backup from Brinks. I already had part of the Nest System which does the monitoring for installed monitors. However, Brinks hadn’t completed what was supposedly offered, as far as the monitoring goes. Nonetheless, the equipment works well. It’s innovative, pretty well as a smart home system. The initial cost is not cheap but after it’s up and running, all I’m paying for is the monitoring. If others are going to put in the best system, Brinks is only option they have.

We are an existing business customer with two locations. We informed Brinks we would be moving one location to a new address and expected at least a 9 month lapse in need for service. We were told on the phone they would suspend the account and stop auto billings until we and resume service at the new location.

Got 3 systems from Brinks for 3 alarms systems. First one would not activate. Called about 8 times to Nest and Brinks. No one could figure it out... Told me to keep waiting 24 to 48 hours. Nothing... Tried 2nd system... Got activated and then it sent alarm out to police, unit was never armed! I just spent 4 hours calling Nest and Brinks to have all this removed and canceled off my account. I never in my life seen a security system that takes 24 to 48 hours to activate. Neither Nest or Brinks has any tech support to figure out any involved issues. This system needs to go back to R and D as it has many bugs and issues that are not able to be found very easily. I spent 10 hours and got nowhere with this system.

We were switched to Brinks when our previous company sold to them. We called and cancelled our service in March, 2017, had it taken out and signed with ADT before leaving on an extended trip with no internet access. We didn't know we had to complete their internet only cancellation notice. When they didn't receive it they continued collecting payments for service, even changing our payment amount over the course of that time with no notification to me. Through a series of mix UPS, I didn't realize it until September, 2018, when I called and received another cancellation form, which I promptly sent back. They still collected a payment in October - per their 30 day cancellation policy. There will be no refund, I'm told, due to their policy.

I have been a Monitronics (Brinks) customer for over 13 years and had technical issues throughout. During the summer of 2016, we were traveling overseas and had to be sure that our alarm would not set itself off randomly, as this was happening from time to time and alerting the police. We contacted support and they agreed to upgrade the system, with an apparent 42-month contract. I was not aware of this contract, but it seems they have my voice recorded and keep rubbing it my face. However, now thinking back I believe I was feeling major pressure to get this issue fixed so I could feel secure while I was travelling. I would have agreed to anything during this time and they knew it and exploited my vulnerabilities.

Brinks is the a horrible company, I have rented my house and they won't let the new owners take over the service threatening to bill me for over 54 months left. Their hold time is unbelievably long and everyone very rude and dismissive. Run from this business.

My wife and I both lost our jobs in April. I called Brinks (formally with MONI), and they were very gracious to give me a credit for 3 months since I have had them for over 7 years, they also reduced my monthly rate to $29.99! My wife still has not found work, I had started working but unfortunately that fell through. I called Brinks today to inform them that I would not be able to make payment as food and the mortgage were my top priorities at the moment. I asked if the account could be placed on hold temporarily and was told NO.

All the people that I’ve dealt with at Brinks were very knowledgeable and professional. My call was handled very well by their reps. The team who installed the system was very proficient and very professional. They did a good job installing my system. I have the thermostat which I can control by Bluetooth and I love it. I also have the cameras from the front where doorbell is, which is ideal. It lets me have a chance to look at who is knocking on my door.

I called Brinks and canceled my service on Sept 21, 2018. I spoke with the manager (Mr. **) and notified him of our intention to cancel home security services. After stating that intention, Mr. ** pretended not to hear me and hung up on me. On Sept 24, 2018, I send a priority mail letter to Brink and again notified Brinks of our termination. We have the right to do so because contract with Brinks expired years ago. We are not obligated to continue service with Brinks. I still continue to receive bills from Brinks. There is no basis for Brinks to bill us. STOP HARASSING US.

We had a very good salesperson at Brinks, Sylvester. He pointed out the benefits and was very good at following up and answering our questions. He made it pretty seamless and showed us the value for what we were paying. We've gotten frustrated a few times with the alarm going off, but that's our own fault. One night, I went to punch in the code and I hit a wrong number, and all of sudden, I got text messages and phones ringing. Other than that, it's fairly easy to use. I travel a lot for work and the system gives me a sense of security when I'm gone and my wife's home alone. We have a pretty minimal system and we've even thought about expanding at some point.

Being a customer with Brinks has been a bad experience to say the least. Every time I try to call and cancel they give me the runaround and threaten credit reporting and contracts. I am moving out of town and need to cancel and it seems like all I get is the runaround. Please DO NOT sign up with Brinks or Monitronics which is now owned by BRINKS. Go with RING or COMCAST. Someone who won't give you the run around when life changes.

I stayed on the phone for over 45 minutes just to be able to talk to someone to cancel the service. Finally got a confirmation that the service was cancelled on July 6th. 50 days later they have a recurring charge on my CC for over $23. $23.00 for which I never saw a bill for nor received an explanation for. I had to put a block on my credit card for this company. Luckily my credit card reimbursed me the theft of $23.00 from Brinks Home Security and will not allow Brinks to charge anything else to my card.

Updated on 07/09/2019: It has been a year and no response from Jacob **. The last review that I wrote was I think a generic response. I have been paying for a system that I do not have nor want. My biggest concern was that even after calling multiple times to inform them that I sold my house and was no longer living there yet I still had access to the locks, alarm system and video cameras for 2 months, they didn't seem to care. There is no way I will do business with them ever again and warn other people to be wary of this company.