Brinks Home Security™ Reviews

The customer service team at Monitronics is very helpful during the upgrade and when I wanted to order some signs for my yard. They did a quick upgrade when they put in the new system and they were very, very nice and friendly. It was a completely positive experience. It's all wooded where I live and when I'm by myself, the only way I can sleep is with my Monitronics system on. My teenage daughter feels the same way and it's much safer. I'm happy with everything and I have no interest in looking anywhere else.

The representative answered all of my questions. He acts like he was generally concerned with my problems. He gave me information, and explained it in a term that I could understand. I appreciate the quick responses from Monitronics when I call and need service. I am totally satisfied with them.

Monitronics' prices were better. They were really friendly when they came to service my home. It's been two years with them and it’s been good.

There is almost no information to be had about how to cancel. I've already tried to call in several times and gotten nowhere. I finally found out that I can write the cancellation letter WITHOUT having to talk to them and am in the process of doing so. I am cancelling for personal reasons and no one will let that drop. I do not want to sell my system to anyone else. I just want to cancel my service. AVOID these people. It's like a gym in terms of scammy payment schemes. This process is going to take months to resolve.

I had my outdated panel replaced with a wireless one and the reps at Monitronics were friendly and accommodating. They provided quick and delightful service.

I love Monitronics. I like that I can switch my alarm over to my cellphone. Whenever I set the alarm off, their customer service team has been very responsive. I'm also looking into upgrading because I need a motion detector on some of the things in the back of my house.

Monitronics was the best since it was louder than most security service providers. Also, it alerted us when people were opening the doors and trying to come in even though it was locked. It also alerted the authorities faster.

My installer recommended Monitronics as our security provider and we've been their customer for almost a year now. It's been mostly a positive experience although we had some difficulty with one of the equipment on our front door lock. We contacted Monitronics recently and they did a nice job of making arrangements to have the lock replaced. They made right what we were having a difficulty with in a fairly timely manner and were receptive to our need. The individual who put in the original equipment didn’t do a very good job and the installed equipment was defective. But upon follow up, Monitronics sent someone in again who corrected the problem. My wife was home the second time around and I wasn’t there but they effectively corrected the problem. Everything seems to be great at this point.

I still find it unbelievable there is no way to break an alarm system contract without paying something. It's unfortunate that everyone is lumped into the same category leaving no room for truly extenuating circumstances. But a business is a business, stockholders before customers. With that said, I do appreciate that Marisol did what she could to have the contract terminated and lessen the buyout amount.

I've been with Monitronics for about three years now. Their technician was very informative and I've never had any issues.

I cancelled my service in June 2016 and we sent a letter in. They said they did receive it. Already mailed another in July and we were supposed to receive a refund for July. Nope. Instead we received no refund and have been charged for August because they say they haven't received the 2nd letter. I already disliked this company. They are more expensive and also failed us when our home was robbed. Now they are trying to take $130 for unused, wanted or needed services. Please use someone else.

I've been using Monitronics for 12 years and their service has been okay. I called them a few days ago to make an appointment because I have some problem with two doors and a motion sensor. They responded well and they came and fixed it yesterday. It was a positive experience and I'm very pleased with their service.

We are in the process of moving and wanted to say how disappointed we are in the customer service we have received during this process. We spoke to two agents who were very helpful in explaining what needed to be done and after those initial phone calls we thought we had it taken care of. Since we are still under contract we understand that we cannot just cancel the service, but we are currently having a house built and therefore do not need the service until at least December (we sold our home and are renting). The agent explained that he could freeze (or credit) the account until that time and once the house was built we could have the system installed and our service would resume where we left off in July.

If I could give no stars I would. Worse security monitoring service ever. I had a 4 year contract that was supposed to end December 2016. In June I paid my monthly dues up until that month. Instead they canceled my services 2 months after my huge payment and charged me $269.94 for a canceling early fee. I called to work it out but I got transferred 4 times and in the end they told me there's nothing they can do since I signed a cancellation letter, but I NEVER sign a cancellation letter. When I asked to see a copy of such letter they said it’s policy that they can't send it to me. So if you're thinking about going with this company be ready to get scammed and get the run around.

With weeks of trying to get a replacement for a defective medical pendant without cost, I'm finally having it replaced and without cost! I'm sorry I had to go to a review as a last resort. But I feel that the main reason for even getting a security system is to be protected from dire consequences in our own homes. I think that if the medical pendant comes with the system, a defective pendant should be replaced without cost to the customer. Medical safety is the company's selling factor. I have been extremely happy with Monitronics prior to this happening. I'm looking forward to years of satisfactory service. Through all of this, their representatives have been nothing but polite and professional.

I was a customer for a little over two years. My experience was an absolute nightmare. It took 8 months for them to cancel my service upon the sale of my home, several hours of my time, and I would never recommend Monitronics to anyone. I am surprised they have not had a class action lawsuit regarding their business practices. I would avoid this company at all costs. I am relieved that my account was finally closed but I have never felt so "scammed".

I sold my home in May of 2015, transferred the alarm system to the new owners. I spoke with Monitronics. The new owners spoke with Monitronics and I thought all was good. I started noticing they were still charging me so I disputed it with my credit card and then noticed it was happening again now... So I called them and they were able to pull my account, see all the notes, see that the account was transferred to the new owners but said because I did not send in a letter cancelling it was my fault and the account was not cancelled.

Well Monitronix called and Ashley was very helpful and after reviewing the account they decided to FINALLY do the right thing. It's sad that I had to go through this drastic measures to get them to wake up and do the right thing, and even talk to someone at the company. I think they really need to review their procedures and help their customers before it even comes to this type of action. But still, they did review the case and removed the amount owed from collections. Thank you, Ashley.

We got our alarm system through Pinnacle and Monitronics was who they recommended. I've been using Monitronics for a few years now and it's been mostly positive. I feel more secure with the alarm system. I spoke to their rep one time when the alarm was going off and I couldn’t turn it off. I had to answer a security question, but they were pretty helpful.

After the original review, I was contacted by Monotronics and the cancellation policy was again thoroughly explained. I responded that the entire process is antiquated, and appears to simply be a way to bilk customers out of a few more dollars. They offered to take the money out of the equation and refunded the 1.5 months of service. She also told me their cancellation process is undergoing an overhaul (including a paperless e-signing solution), and to watch for updates. As I previously stated, the monitoring Monotronics provided worked as expected and never gave me an issue. I'm happy they took the time to respond and am satisfied with the resolution.

Monitronics' pricing was better over the others and my experience with them has mostly been positive. The guy who came in and installed the system was really good, and when my alarm went off, their customer service team has been helpful. I’m happy with Monitronics.

I had AT&T before I got Monitronics a few years ago. There's not much difference between the two except for the higher amount charged by Monitronics. I set the alarm when I leave and turn it off when I come back. At my house next door, I had a system put in which has a monitor in each room and the garage, and it’s got a big horn which blows if anybody opens up a door. It works good and I own it. I don’t pay any fees. There was an instance when someone broke in my house next door before I had my Monitronics alarm put in. They stole stuff off my patio here and broke in my motor home and got my carburetor.

Monitronics had a good price. Their sales team was really courteous, professional, and easy to work with during purchase. We've had a better sense of security since installing Monitronics. Everything has been going smoothly with them. It was a very great experience with a very professional business.

On approximately 2007 I began a two (2) year security contract with Monitronics, PO Box 814530 Dallas, TX 75381-4530. When I tried to cancel my contract my contract in October 2015, I was informed by Monitronics that I could not cancel my contract because it was self-renewing. I disagreed with their claim and requested to speak with the cancellation department which informed that I had another extra year to go prior of allowing me to cancel the contract. For several months I attempted to cancel my contract and I offered them a total payment of $220.00 which was the amount that I owed until Oct 2015. My offered was rejected and they will not accept the payment neither they would cancel the contract. I did not receive any notification from the collecting agency. I noticed this irregularity when I ran my credit report via a free app called KARMA.

I've been using Monitronics for 7 years and my brother has it for 10 years. Customer service is very good and the communication is perfect. When I needed to lower the price, it was perfect. However, I like the older system better because it was more digital. I pressed it and it recorded. This new one, even though it's smaller, I have to press the numbers until it goes. I feel happier with the old one, but other than that, I don't have a problem. I wish I have two cameras but my monthly check does not allow me to get it.

I send Monitronics a cancellation letter. They send me a paper saying they can't cancel because I'm under contract which I don't know how so why can't they send me the bill. I'm already with someone else. They do a lot better job than Monitronics. They are a rip off.

My wife was in the nursing home and that’s one of the reasons I got the Monitronics security system. I was paying them $49.99 a month and another company called me and said I could have gotten a security system for $30 a month, but I had signed a contract for five years. I called Monitronics and the reps said they could make it cheaper but it didn't seem to happen. I was having problems with the security system, pushing the buttons to set the alarm and then I would go out and lock the door. The reps said I should go out, push the buttons to set the alarm and then lock the door. So I've been doing that and it has been working ever since. The tech who came to put the system in and the one they sent to upgrade it both did a good job.

I cancelled my service two months ago. Surprisingly, I was still billed a month after cancellation. Called Monitronics to be told I need to send in a cancellation letter and they don't accept fax. Just got off the phone with them and was told that I would not be refunded for a month of service that I was no longer using and if I hadn't of called they would have billed me for the second month. Don't waste your time with this company as they have no problems taking your money but don't want to refund it when you no longer have the service.

With the older unit that I have from Monitronics, the alarm would sometimes go off and the jam would not get the signal. But they upgraded me to the digital one and it’s working a little better. There was no issue with the first check that I did with the new one. I haven’t checked it in a few months though. They said the cost was going to be for $35 a month and lately I’ve been paying $50+. Also, the old unit was a little louder, which I prefer. We could hear the alarm when we open the front or back door and knew that it was activated while the current one is so fine that we can’t hear the alarm. We could only hope that it did activate.

Had the service for 5 years. For cancellations they will make you send a letter over the mail asking for it. You will think that will be enough?! No! They get a letter, cancel your account, but expect to be charged an additional month because they will take 30 additional days to cancel your account. Really? Will never make business with this company again, it's an unfair policy against the customer. There shouldn't be a reason to make your life miserable in order to cancel an account that is not even on a service contract. Beware.

We had ADT before and when the Monitronics salesmen offered us the wireless, that’s when we went with them. Their reps have been helpful and so far, I'm happy with them.

Want to say sorry here to Monitronics for writing the comment below. I'm already with you for 20 years and never had any problems. It was my mistake to write what I wrote. Often do and say things without thinking and this was a weak point. My one more sorry team. Monitronics to me is 5 stars.

The system that I got from Monitronics is working. As a matter of fact, I recommended them the other day.

Very polite and very knowledgeable. Also will do whatever it takes to get to a solution. Will stay on the phone with you even if you need to deal with something. It was very simple and easy to install the system myself. Came with very detailed and informative instructions and pictures to help with the setup. I'm very happy with how good the system works. It has very clear video and audio so I can easily hear and see exactly what is going on. The value is great and affordable, and you get more than your money's worth. The system is very excellent and easy to use. It is one of the best out.

We’ve been using Monitronics since 1998 and so far, I’m pleased with the service. I have several properties installed with their security systems. I talked to the customer service team several times and they are very courteous. I’m waiting on them to get back with me now on an issue regarding upgrades. The guy who came out recommended the upgrades and was very courteous as well.

In 2012 my father passed away. I guess you could say I inherited this security system. Unfortunately my father didn't have a will so part of the process was notifying creditors, and other accounts that the person has passed. Monitronics contacted me and said that I needed to sign the contract in my name to transfer the account. At the time it made sense since I wasn't living at his home. If the alarm was set 90% of the time it would go off resulting in family member calling in a panic (if I didn't answer, and they were a secondary contact) and/or the cops showing up and getting charged for their fee. I tried to cancel several times, and they said that they would have to send someone out to look at my system).

I've had Monitronics for about three years now and it's been positive. The guy that services my home is one of my friends. It would be better if it is cheaper but still I would recommend it to a friend

We signed up for Monitronics Home Alarms in 2012 and the contract was to end in 2015. We moved to a new location in 2014 and when we called to cancel the service, we were told we would need to either pay off the remaining amount or we could move the service to the new address, get the updated package and wait our contract out. That is what we choose to do. However, as stupid as it sounds we have never armed our system. We have never had the need to, we wanted in case we did. The new home we live in is a very secure area and we no longer even need to hear - front door open, back door open. When I first decided to look into getting rid of the service, I first called to find out exactly what month the contract expired in 2015. We were told it wouldn't expire now until 2017. We had signed a new contract. Now I was the one who handled the installation at the new home and know for a fact I did not sign a new contract.

Thanks Ashley for your phone call today and solving this issue.

I have peace of mind with Monitronics. It's cheaper than ADT. However, the last time I called them when I wanted to get a newer pad, they said for me to get a new one I had to pay $200 for it and I can't afford that.

This is worse company I ever dealt with. After signing a three year contract with automatic bill pay Monitronics increased my monthly payment without my consent or notifying me. When my contract expired, they continue charging my credit card even after I called them to cancel (I had to tell my card company not to pay them anymore). I continue to get billing statements to this day (which I refuse to pay). Please be advised if you see the name MONITRONICS run to the opposite direction.

When I moved in to the house, Monitornics was already installed. The only thing that bothered me was when their techs went to the house when one of my sensors needed a battery replacement, they couldn't even do that. Besides that, everything was fine.

Call customer service to get explanation on how to operate and set up. They walked me through it from start to finish then made a courteous call to make sure it was working properly and I didn't need help with anything else. These cameras have night vision and they rotate to get all angle and all I have to do is go look at the tv and I can monitor my whole house great safety. These cameras are worth a lot more than what I paid for them. Would recommend them to everyone. Great little investment to keep my home safe.

I recently had a very positive experience working with Monitronics. They were helpful and understanding when it was necessary to make some changes in a contract signed by my sister. Ashleigh ** was professional and efficient and I would recommend this company to anyone researching a home security system.

We have Monitronics all the way through and I like it. I talked to their reps twice when I forgot to turn the thing off and it was a positive experience on the phone. I would definitely recommend it.

In 2006 we used this company for an alarm system and monitoring. We were in the Seattle area at the time. In 2009 we moved across the country and tried to cancel our account for the first time. When we called a representative they tried to get us to buy more services from them and move our account. We didn't want to move it and told them we wanted to cancel. They finally told us to fax in a letter, which we did. A few months later we sold the house and again tried to cancel. We were told they didn't receive the letter and we sent it in again. We were told they would cancel when they got it.

My Monitronics home security gives me peace of mind. I called them recently about pricing and they offered me an upgrade on my walls. They came out and I'm pleased with the service. On the other hand, I've talked to a few people who have home security and theirs is cheaper. Comcast and Cox have home security, and all these additional places that didn't have it before offer it cheaper. Our contract is up and we have talked about going cheaper because we’re getting the same thing. It’s home security and they call the police.

Good, helped when needed, but it took a while to diagnose the problem. Overall I'm happy with it. You won't run into any problems with it. Set up was a breeze. Anyone who is afraid of tech shouldn't be afraid of working with this product. It works for everyone. All should use it! Online monitoring helps people on the go find that their house is secure. This is refreshing because sometimes you just can't be at home and having this monitoring really helps. Cheap enough not to hurt your pocketbook but costs enough so you realize you are paying for a quality product. All is good. You will like it!

This company left me in a very bad predicament after I made the decision to discontinue my monitoring service. The system went from bad to worse with a constant beeping to let me know that I was disconnected from their network, which caused the battery to drain quicker. Preparing to sell my home, I had to get my alarm functioning again, and they would not send a technician out unless I signed up for monitoring service, something I let them know was not necessary because we were leaving.

When I had to upgrade my communication box for the alarm system, the Monitronics reps were awesome. They knew exactly what I was talking about, took care of the situation and upgraded right away with no problems. It took no more than 15 minutes. I started the service maybe 2004 and I've been using them for about 12 years already. A couple of times the alarm accidentally got activated and they called the police and firemen, dispatched the cop and in five minutes, there were police officers at the house. I like the service and the people I dealt with. I've had other offers from other security companies but I declined because Monitronics has been working for me.

After receiving a call from Ashley at Monitronics, who graciously wanted to make sure as a Monitronics customer that I was satisfied with my cancellation procedure. I informed Ashley that I completely forgot about Monitronics procedures because we'd been with them for almost 9 years and I just didn't remember their rules. It would be nice if Monitronics wasn't so strict in their cancellation rules, especially for long term customers, but rules are rules and I just forgot - senior brain farts. I will say for the 9 years we were with Monitronics we didn't experience any problems and they were always very professional. I'd recommend Monitronics mainly because they care about their customers and they're concerned about these reviews, something most companies could careless.

I was contacted by a representative of Monitronics that helped me with the cancellation of the account due to moving under military orders and was able to email all required paperwork the same day. The following day received a cancellation verification and was told there would be no further charges. The representative was very helpful wish it was like that originally to avoid such frustration.

Felt encouraged when I purchased the security system and ended up also purchasing their smoke and co-protection. They were great in help and the support they provided during the installation process. I was a little overwhelmed and unsure if I had every installed and setup correctly but just called the support and they walked me through the entire setup and installation and ensured me what I did was correct. They were very understanding and did not make me feel like an idiot. Enjoy the fact that I can monitor my home when I am away but really enjoy the fact that I can monitor my children when they are in a different room. The cost of this was well worth it to be able to use it for multiple occasions or uses. Baby monitors cost much more in some cases and only monitor that room. This is my entire house on the go or when at home.

I can't comment on customer service at this time as I have not interacted with them at all. I think that the set up was pretty easy and straightforward. I have an IT background, so it really wasn't difficult at all to get everything all set up. It has good quality cameras and was very easy to connect everything together. The image quality is very good at all times of the day. For the price that I paid, I would say that I have gotten a good value based on the price paid and the features that are included with this product here.

I called Monitronics to change a passcode about a year ago. The reps answered my question and helped me through the process. I was satisfied.

The customer service is excellent. If I have any doubt or problem I contact them by email or telephone and they answer my questions or fix my problems. They have a staff that perform that work. I think the setup and installation process was quick and I learn how to use the system easily, so I think it is not so complicated. It give me the ability to monitoring most areas of my house and that make me feel more secure and my family too, and that is the most important to me. I consider it good because the price is similar to other systems but the service is better and the sensation of security at home doesn't have a price.

My Monitronics alarm stopped working, and they sent out a person who was supposed to fix my key fob, a window, and a door. He fixed the window and the door but didn’t fix the key fob, so I would have to set it and then run out of the house and run in to do the alarm. As soon as he left, everything stops and the key fobs don’t work at all. He said he fixed them but he didn’t show me. He didn’t do what he was supposed to, so I called and cancelled my account with Monitronics. They said I have to write them a letter with all of the information and send it to their PO Box, and then 30 days from that day, I’ll be canceled and get a final bill. It's upsetting that they keep billing me after I’ve closed my account. It was a frustrating experience.

My current security system is AT and T. It has cameras and security door. It no cost too much money each month so it kinda cheap. The customer support team come to the house each time to check to make sure the system work so I don't have anything else to worries about. The system was already installed before I came to this house. The system durability is good. It work well and have no troubles. The only problems is when the power down there is no system anymore so I have to wait until the power on and make it work again, so it is the only problem currently. The system value is better than before since I lived in my grandma house. They don't have any security system and easy to get attack by the thief. But the safe things is there were lot of people in the house so that make me feel better.

Monitronics is a good company and I enjoy being with them. I had a camera put in. They did a good job and everything was fine. I wouldn’t want to go to any place else now.

Can't get service cancelled. I am still trying to get the service cancelled, more than a year after we sold the house, and past the point where the contract should have been paid off. Never, ever create an automated payment with this company!!! Don't buy their service!!! You'll be stuck with it forever but they don't tell you that upfront!

Just so everyone is aware, it is quite easy to get associated with Monitronics. However if you don't want or need their services anymore, you're going to have to jump through a lot of hoops. They will put you on hold forever and give you step by step instructions to follow to get rid of them. Their service is poor, equipment breaks very easily and you can't call them without some sort of sales pitch. I am sorry to have ever contacted them. Get a dog instead!

Customer service was helpful in getting things set up and was easy to understand. They were very helpful in making sure I understood how the system worked while I was setting it up. Easy to use and setup. Didn't require much effort or wires. The monitoring system was easy to setup on my home PC as well. Also I like the fact I can access this on my phone or laptop as well. Nice clear images for use in the case you need to make a report to the police. Can burn off a copy of any video or images to your choice of CD or DVD. You can also print still images from your printer for wanted posters. Nice system for the value. I would actually have expected to pay more for the system than I did considering normal monitoring systems cost way more.

Monitronics installed a new unit for us not too long ago and they were great. My husband said the nicest thing was that they walked through the whole house and recommended features. We also installed new carbon monoxide and fire detectors in our hallway. They were very helpful. We had a nice little payment plan on top of our regular bill so it wasn’t too much out-of-pocket and appreciated that. I also wanted to print something off the website and the lady I talked to was very helpful walking me through it.

A customer service manager called me from Monitronics and met me half way in reimbursing the charges that should have never occurred in the first place. I'm content with this as I wasn't expecting anything after going through what I had experienced with this company the past 6 months. Thanks be to Ashley (I believe was her name) she is the one person of many I have dealt with that seemed to have the customers experience in mind.

Monitronics does what they’re supposed to do. Everything’s been going fine at the house and I have no complaints.

Excellent experience with customer service. Little to no wait time to get a representative on the phone. They were very helpful and answered all my questions and concerns. When the installers came to do the installation, they were very courteous and walked me through everything they were going to do. They then took the time to show me all the ins and outs on how you work the system. Very happy with how well I can connect my smartphone with this system to help me monitor my home when I am not there. It has all the technology you would need so that you have ease and peace of mind when you are away. The cost of this system is well worth its capabilities. I can feel safe at home or away knowing that I am getting the latest technology at an affordable rate.

I wasn't happy at all with the installation. They had to come back three or four times. It took quite a few calls and stops by the service guy to get the issues fixed. It was the worst thing I've ever seen in my life. Also, I have a wireless something on a window that keeps going out and the house was pre-wired. If they had told me there was a problem, I could've gotten that wiring fixed. I didn't find out what it was until after the warranty was over and that wasn't very nice.

When I got the alarm system 3 years I kept getting problems after problems with the system. When I threaten to quit using them they sent a repairperson fix the issue. The alarm worked for 6 weeks and again stopped working. I was asked to send written request. I did and they continue to charge me.

I used to have false alarms when I was on the landline. So many times during a thunderstorm, the phone line would go down and therefore the alarm would start sounding. It was scary when I was sound asleep in the middle of the night and the alarm was sounding. So I decided to go with Monitronics Home Alarms' wireless system. Since then, there haven't been any false alarms in the two and a half years I've been with them.

Livewire pre-configures your system for your home at the home office and sends it to your home. Once you get it in the mail you have to plug it in and activate. I found the process a little daunting but finally managed to get it working. When you get it in the mail, you have to plug it in and put the sensors up where you want them. They only give a few or you can order more. Then you have to activate it.

The customer service people from Monitronics were friendly. However, I had an issue and I don't know if it has been resolved. We live in Houston, a big city, and when the alarm went off at least twice, the Houston Police Department was called instead of the neighborhood security. I was told I had to change it online in my account and list neighborhood security first before the police department because it'll take longer to get somebody from the police when the alarm goes off. I changed it, but they still kept calling the Houston police department first. Luckily it wasn't an emergency, but sometimes the police could take probably 30 minutes to an hour to show up versus the neighborhood security. So it was annoying that I had it changed online but Monitronics still calls the police.

They have excellent support and on-site monitoring. Great customer service, really caring for each customer. Very clearly one of the best available. Very easy to set up and not much installation required. Great and very easy to use. Love this product very well. Quick and painless installation. They have one of the best monitoring capabilities to-date. Very safe and secure. Real-time monitoring for ensured protection. Nice brand. Great value for the price. Inexpensive compared to other services available by other companies. Feel like a valued customer. Great job. Low monthly rates as well.

They are always available and very easy to talk to too. I could call at any time and someone always answered. Definitely the best customer service representatives I've ever dealt with. I love it! The people were very friendly and nice. They explained how everything works and let me know everything I would possibly need to know. They were definitely awesome! Very very good monitoring capability!!! Everything was and is very great from this brand. I would recommend it to anyone and everyone!! Wonderful quality. The perceived value was everything that they said that it would be! Very impressed. Was very happy with everything.

I had a different security provider before, and Monitronics came in and offered me no charge as the monthly fee for a wireless system. What I had wasn’t a wireless, so I went with their new wireless system. It’s been pretty good. I use it on and off, but I like to have it there if I need to arm it for a long trip. I get periodic calls when my battery is low, but it’s more of an electronic type of reminder to call. Their proactiveness in monitoring my account gives me confidence that they’re awake, even though the calls are more electronic. But I should ask somebody to come out here to make sure everything’s operating okay because I’m ready to sell the house and in case I get some questions I have to pass along. That might help them retain the contract with the buyer.

They are very unique and different from the rest of the people. Their customer service is very good, and unique. They are very helpful also. Their setup and installation is pretty good and very impressive. It was very easy to setup and install. Very good process - nice and easy. The monitoring is very good and very unique. It works with good quality and is quite impressive. I like using it a lot and will always continue to use it. The value of this home security systems is pretty impressive good and I like it very much.

It was very good, they help you with all your questions and give you recommendations for your home to be safe, and they are really helpful with everything they say. I would recommend to everyone to keep their home safe. They guide you through every step and they make the experience very interesting so that you know all the information you need. You will not miss a step as long as you pay attention on how you will keep your house safe which is very important.

Monitronics Home Alarms works and that’s good. There have been no problems overall.

I've been with Monitronics Security for five years and their service has been good. Anytime we had a problem, they’d come out and take care of it and it works. We’re very happy with the system because if we’re away from the house and the power goes out, they send me emails. They're excellent.

Our cars were broken into twice before we got system. Has helped so far as we have 2 new cars. We saw it was to deter vandalism so we purchased it because we live in the suburbs. We never had problems but suddenly we find we need it. You think 3 loud barking dogs would help you. I am wheelchair bound, have been for the past 13 years. That is the other reason my husband had it installed. We now feel safer. It is a big enough monitor that we can now monitor our exteriors, we have 2 vehicles and a 39 foot camper that we need to monitor. We feel there isn't any price too high these days to protect our home, we often have our small grandchildren here and their safety is a very important thing to us.

I got Monitronics for long vacations. However, I don’t use it that much because I’m in and out and most of the time, there’s somebody here in the house. When the battery got low one time, they got in touch with me and let me know that the battery needed changing so I’m really satisfied with it.

Monitronics had a good deal and my neighbors had them too. Their customer service team was knowledgeable. However, when they upgraded the panel of my newly installed alarm, the battery was testing low and they told me that it was going to charge itself. I shouldn't have fallen for that one because it still hasn't. I have a low battery on my face screen and I have to call them back for that. Other than that, I am happy with Monitronics. I have peace of mind since installing the system.

The customer service was great. Anytime I ever had any questions or concerns they helped me out. They were also so very nice, so it made it easier for me to call and talk to them. The setup and installation was a fast and easy process with them. They came in, helped me figure everything out and they were done fast. The monitoring capability is good. They are easy to use and I've never had a problem with my system. They monitor very well. They make me feel so much more safe knowing I have this system. The value of these home security systems are so good. You don't pay an arm and a leg and you get a great system that makes you feel safe in your home or makes you confident your business is safe while you're not there overnight.

It was awful with Monitronics. Calling in, scheduling and working with the third-party people were a nightmare. It's hard to get an appointment and they couldn't do one within two weeks and I understand that. I started scheduling the appointment back in December and got cancelled on I think five times during or after the four-hour window. That's 20 hours of work I lost over them cancelling and I was pissed. And I let them off a couple of times. So, they scheduled me out for January and promised that my system would work. I finally had somebody actually come out in just a couple of weeks ago. I ended up having to cancel twice myself because I was out-of-town as I told them would happen – I travel for a living. Only the technician who came out is what made the whole thing better because he had great customer service and was fabulous.

The customer service with LifeWatch has always been recommended to me/others as a sound investment, and a excellent peace of mind. ''LifeWatch can be used by anyone interested in making sure they /their loved ones are always protected, from all dangers around them.'' The company that provides the Setup/ Installation for the LifeWatch security systems, are always recommended as quick, expert, and professionals at making sure all of their clients receive peace of mind in their security systems.

I like Monitronics. I don’t have any problems with them at all. If the alarm’s going off, they’re right on top of the situation, calling me and asking if I want the police to come out or not instead of just sending them, which I like. The reps are always very informative and courteous when I call them whether it’s in the middle of the night or the beginning of the day. They called me one time telling me that there was a fire in my house and there was none. The rep was persistent that it was what was shown and made me walk through the entire house while he had me verify that there was no fire, which I thought was very nice. I've had different companies and by far, Monitronics is great.

I used to be with ADT and then switched to Monitronics. I've had problems out here, but they've been able to get somebody to take care of things. The tech, Harry, was superb, knowledgeable, polite and prompt and the experience with them has been top-notch. I feel safer now.

I've been Monitronics Security since 2011 and my experience has been very good. I've been pleased with it.

The guy from Monitronics who came out dressed properly, was driving a nice clean van and was a nice man. We knew who he was. He identified himself well and knew what he was doing. It's been good with Monitronics and they got very nice people.

One of the batteries went out and it started beeping, so I called Monitronics. They sent somebody out to fix it for me and I didn't have to worry about it. Overall, I'm pretty satisfied with the service and I like the whole thing.

We've been with Monitronics for over five years and I'd recommend it. We never use it, but it's there. Just last week, I called and got the service and the fee lowered.

My husband had Alzheimer's, so we had to have a security system. I had ADT and then some other guy came along and told me how much better it could be. I did not sign any kind of a paper and I told him no. For the next two months, he took money out of my account and so my daughter took me to the bank and they went all through my bank account. There was no place at all where I gave him permission to take money out. So then we called Monitronics and a very nice young man came, checked everything out, and explained everything that was going on. Then he asked if I wanted their system and I said I did. He worked on everything and got the system back to work and did not charge me a penny.

I've had Monitronics when I moved to Indianapolis 16 years ago. I have two houses and the other one was a rental and I had on Monitronics for a long time too, although I dont have that one on Monitronics anymore. I've had a couple of issues and one of them was when there was a malfunction, so I've called them several times over the years for different things. I am not pleased with their customer service. One of the first things that bothered me was the person that came out and installed it did not hook it up correctly. So when I upgraded to the system that has a cell box, the technician told me that this wasn't even hooked up right. It has been like that for 8 years and I didn't even know it.

I scheduled to have a sensor replaced on my front door on 5/31/2016. The customer service rep gave me a time frame of 12:00 to 16:00 and stated he would call 30 minutes prior to arrival. On 3/31/2016 I received a call from a technician approx. 17:03, then Monitronics technician did not show up until 18:00 which was two hours out of the window given to me by the customer service rep when I scheduled the appointment. Upon answering the door the technician began making comments of my military haircut and asked me how long I was out of the Marines. When I replied he made the comment that I was not in the Marines anymore and needed to "Let it go". I told him I liked the haircut and if he wasn't a Marine he could keep his comments to himself. I told him I had to be somewhere at 19:00 and had been given a time frame of 12 to 4 that he would show up.

Monitronics have a free upgrade system and all that good stuff, and their price was reasonable. Dealing with their customer service was also decent. However, when the batteries for the motion detectors go out, it gets irritating that I have to replace it since I'm paying for a service. It would be nice if that’s included in their service.

I've been with Monitronics for more than four years. I've stuck with them because of the sense of service I’ve gotten, and I haven’t had a problem with it. Compared to my previous security provider, it has been good. My last call was because my secondary pad has not been working properly. The rep helped me to do a reset to see if that actually still works. Customer service has been good, but I don’t know about the pad itself.

My wife purchased Monitronics and we've been with them for more than six months. We were pleased with the service they provided when they came to our home and the alarm is good to me as long as it works.

They answer the questions when needed. Takes awhile to get them on the phone. Other than that the customer service is good even though I don't talk to them that often. Kinda of took forever but what company doesn't. I was satisfied with the setup and the hook up. Might have took a little longer than what I expected but that is okay because it was most definitely worth the wait. Since I have had the system there hasn't been problems with it and I haven't had any break ins which is really surprising considering where I live and what I do. However, since it hasn't had the chance to be used I hope it still works. I know that it is cheaper than most so it might not work as great but this little thing has been working its butt off and I love it. It works when it needs to work even though I haven't had any security breaches to test it. But I am sure it is working and so far nothing has came up missing so I guess that it good.

At the time that we purchased our house, Monitronics was the cheapest security provider, so we went with them, and we were pleased with their service when they came to our home, especially for the installation and information. At the beginning, Monitronics used to contact us through the actual Monitronics component instead of calling us. Maybe it was a different directive from the company, but it was pleasing to know that there was always somebody there if the device were to go off by accident.

We like Monitronics although we wish that the system will let us know when batteries were going dead, rather than them dying, then we get an alarm. We may be off on vacation and then the system had to be disabled while we’re gone, until we can get home. It would be nice to make sure the batteries were refreshed when they need to be. But other than that, we like the service.

They eventually solved the problem. It just took a while for them to find the info, so in conclusion, mediocre at the very best, sorry to say. It took forever for them to install. I worked in the business 20 years and could have done it in a quarter of the time of these kids. It took forever for them to monitor. Bad bad bad. It took forever for them to give a price.

Quite honestly the customer service was ok. Nothing exceptional. Length of wait was a little lengthily and at times the accent of the agent was too thick to understand. Installer was rude and abrupt. Seemed angry at the world. He was late and not professional. I won't do business with them again. Equipment was ok but nothing spectacular. System kept going down and at times you couldn't get thru to the monitoring agency. They claim it was always where I lived but I always said it was piss poor installation. I should have went with ADT. They were a little higher but ADT has better services and equipment all around and their call center is better as is their customer support.

I talked with Monitronics' CS team yesterday about a technical problem and they answered my questions and found the problem. However, the hold time was 15 minutes before anyone came on the line. But once their rep is on, he was very helpful. Overall, they have good service, except for the phone wait time.

We have been using Monitronics for years now. Initially, I was thinking about switching to not using the telephone lines and using wi-fi for security. I went with AT&T but they gave me a lousy service so I decided to stay with Monitronics. Part of it is because they matched the price. AT&T was a little bit more competitive, but when I explained the problem with Monitronics, they told me that they could match the price and that made the difference. It's been a positive experience for me that's why I stayed with them. They were punctual and they did exactly what they were supposed to do. I asked a couple of questions because I wanted to make sure the system was compatible with the existing equipment and I was satisfied. I wouldn’t hesitate recommending it to a friend.

I live in Alberta, Monitronics OUT OF TEXAS, bought out the alarm company that I was using. They assumed my contract with no notice to me. When I wanted out of the contract I found out they were not monitoring my system for over a year. There was a faulty phone line they did not know, nor I, but Monitronics say they test my system every month. I was put through to their loyalty department, who offered me a different plan, which I checked to see if it was competitive, which it was not. I called backed, talked to another person and got a different story. I choose to cancel and go with a local company. It took several phones calls and a written letter to finally stop them from my auto draft.

The guy from Monitronics who came to my house was nice. Everything is excellent. It's trouble-free and it's been very good.

I signed up with Monitronics in late 2012 and signed a 3 year agreement. As of today, May 17, 2016, that contract is completely fulfilled and I stayed with them month to month for another few months. I recently decided to cancel my account and called their customer service department. After explaining to the first person that I would like to discontinue service I got transferred to their "customer loyalty" (don't get me started on the irony) department and re-verified exactly who I was so he could eventually tell me that I had to send them a letter in order to cancel.

The Monitronics system hasn’t been reliable. I haven’t been using it all 2016 because it hasn’t been ready to use. A young man finally decided to send out a technician for me, which was very helpful. The technician was good and took care of everything. However, a couple of weeks after he had been here, the yellow light came on again and I think the reason is because Comcast is working on their system and it affected my phone. In fact, the cable went out one day the phone was out. Shortly after this, the little yellow light came on. The woman on the phone from Monitronics told me that it means that the system is not communicating with the phone. For some strange reason, the yellow light disappeared the other day. I was going to try the system and see if it works but I haven’t. I’m going out of town again but I’m not going to put it on because I’m afraid it might go off and no one would be here.

Monitronics was in the house that I bought. When I set if off or change the batteries and couldn't figure it out, I spoke to their customer service team and they've told me what to do. They've been able to feed me the information when I need it and have always been courteous and kind and helped me.

Monitronics is a great company and I'd recommend them. I’ve been with them for 14 years, and my experience has been pretty good. I called them to upgrade my plan and they came to fix it. They did it right the first time and did what they said they were going to do.

This is the sixth year that I've been a customer of Monitronics. We had one issue with the alarm and they came right out to fix it so it was good. It just took one phone call to their customer service. Everything with Monitronics was exactly what I expected and needed.

I purchased a Monitronics Home Alarm system in August 2015. In May 2016 a garage door control component failed. This equipment did not last a year! Who knows how many components will fail during the term of the monitoring contract? Monitronics has established a system that is great for local service companies and terrible for the consumer. Any potential new customer of Monitronics should fully realize that Monitronics has no loyalty to you as a customer. They are a monitoring company. They have you locked into a long term contract. They do not care if your system works or if the components installed in their name are junk. You will be charged for service calls and parts by a local repair company if anything fails. That is true 1 minute after you sign up or 8 months (my case) later. There is no warranty on anything.

I chose Monitronics because they have good customer service and seemed dependable. They’re quick at calling when an alarm goes off. They also knocked down the price six bucks a month, which was nice, and I’m on month-to-month now so I’m not under contract. We just upgraded the home security system a few weeks ago.

Beware of this company. They told me that I would only have to pay a service charge, then send a rep who is unable to fix the problem, then send a second rep two weeks later and bill you an additional $85. They overcharge me for monitoring services ostensibly because the company I had originally signed up with was recovering the equipment cost over the agreement period. Now I am charged for every trip they make to repair their own equipment.

Monitronics gets the job done. It was a recommendation of a friend of ours many years ago. Other companies' offers and prices weren't comparable to what we were enjoying with Monitronics so we've been with them for so long. At the times when we spoke to their customer service, they were friendly and knowledgeable. And when they came into my home to put a new box in as they went from an analog system to digital, they came in a timely manner, were courteous and professional. They afford us some peace of mind, knowing that they are monitoring our home and property. So far, they’ve been fulfilling that responsibility.

My most positive experience with Monitronics is that they have a little clicker that I can use instead of having to punch in the code all the time. We may have had a few little accidents, like pushing the panic button by accident, but they’ve been understanding. They call right away when the thing is pushed. I’m not happy that I have to have it to begin with, but I’d rather be safe than sorry. It's comforting having the system.

I've had Monitronics for four years now. We chose them originally since they were the most reasonable option at that time. I recently called their customer service a couple of time to program new remote settings and have some cameras installed. The young guy that came out to install the camera was very helpful and thorough. I'm very satisfied with their service.

I was with Monitronics for 52 months. I had Autopay and never had any issues with them until it was time to cancel. I called 4 days before my contract was due to end and the salesmen tried really hard to keep my service. After hearing him out, I told him I was not interested. I went ahead to a new company. After a few days, Monitronics continued to charge my card. I called to find out why they were still charging me. They informed me that they never cancelled my account.

I was referred to Monitronics by a coworker. We had a couple of issues one time with it and they sent the tech out. When they said they were going to show up, they were close to the arrival time and figured out the problem efficiently. They're reliable in the sense that when we've had the alarm go off like when my son has set off the panic button on the remote, they've called in a quick response to find out what was going on.

We've had Monitronics for two years and they have provided us with a great service. My husband had spoken to their customer service and the guy explained to him the new updated system and my husband was very satisfied. They also came and updated our system the day they said it and on time. They've got everything under control and every time we need to contact them, there’s somebody available to help us. It's been a great experience and we're so happy.

I have been using Monitronics for 10 years. The system is reliable and economical. A few weeks ago, I had a question over a referral that I had made. The rep was very polite, knowledgeable, and friendly. I also received a call for an upgrade to my cellular backup. When Monitronics came to the house, the gentleman was very nice and the area was left very clean. I recommended Monitronics to my sister and she went ahead and installed her system a month ago.

We've used Monitronics Home Alarm for at least eight years. One time I had to call to know how to change the battery. So they sent somebody and he had to change the battery where it was at. He explained to me what was wrong then he fixed it, so it was perfect. They're patient and efficient.

I used to have 24/7 but they went away and they switched us over to Monitronics. Monitronics recently came out and had to reset our equipment because I had changed some phone lines and didn't know that our system wasn't even hooked up. It wasn't working. I enjoyed dealing with the service tech. He was very nice.

Talking to Monitronics' reps has been a positive experience. My only minor complaint is that they don't respond as fast as I would like them to when the alarm goes off. I once had a false alarm and they took almost a minute, if not more, to reply. I also don't like the idea of having a contract.

We had ADT before as our home security provider and when we upgraded the equipment, we changed to Monitronics. We've been with them for several years and in the last couple of months, they did some upgrades at my home. The guy who came did an excellent job and I really liked how he explained things. He also did exactly what I asked him to do. I even sent an email to his manager and thanked him for a good job. It's been a very pleasant experience with Monitronics and I'm also very happy with the system.

Called on March 22, 2016 to request cancellation after many problems and no access to cameras at one location. Told that we had to put this in writing, to include both account numbers and both addresses and the password for each account and the address for mailing. All of these was included in the letter dated March 22, 2016 with a request for a final bill. After 30 days I called requesting a final bill and the customer service rep Ankiya told me that it would take 30 days. She told me the letter was received on March 28 and today is April 29 so I said, "30 days has passed and can you send final bill?"

I called Monitronics when I wanted another monitor and it was a positive experience. They dove right to the point and I got what I needed. Everything was okay. My next big thing that I want done is have them to come out to put cameras up.

Monitronics had more options than other providers. They had more protection devices and were able to secure basically every window in my house and all the doors, for the same price. Recently I called and asked their CS rep to send me a certificate but I didn’t get that email. I don’t know if they got my email address and if he misunderstood my email, but I do have to call them back today. Other than that, CS reps were fine. Never had any problems with them. Overall, it’s pretty good quality. They’ve always been there when I call them. Initially, I was having false alarms with the sensor inside. They came out and replaced it for free. My experience with them has been positive.

The customer service team of Monitronics were very helpful and pleasant when I called about billing. Moreover they gave timely service. It was right when it was supposed to be and it was quick. Monitronics is great. I feel better knowing I have an alarm.

Let me count the ways Monitronics has failed me: they cancelled service at secondary property when expressly told not to, sent the wrong information to third party contractor so second installation appointment had to be created (customer misses work again), faulty installation causing extraneous panel to mysteriously become energized and make siren go off for 30 minutes uncontrollably in the middle of the night. Being told they can assist you with fixing the faulty installation in 2-3 weeks. 4 hours after technician leaves, low battery message starts flashing, and alarm chirps the entire night. Called Monitronics the next day and am told it will be 7 to 10 days for battery replacement (2.5 month old battery).

I've had a good experience with Monitronics. I signed up for their service when I first bought my home, which was 11 years ago, and overall, the service has been pretty good. Their price has been decent so I stayed with them over the years. But I would've liked it if they have given me more cameras. I called their customer service team to add services, and had an issue with some of the equipment they installed. It didn’t start off as a positive experience, but then it became one.

I've been month to month with Monitronics for 5 years since my contract period ended. I was told that I need to send a letter snail mail to cancel my account; which I did over two months ago. I continue to get at least 8 calls every week from these dirtbags "concerning changes to my account"; and bills every month with past due notices. Fortunately I closed and reopened my checking account a couple of years ago so they can't auto draft the funds creating nightmares that other reviewers have complained about.

We had ADT and it went through a number of new owners. Then the guy from Monitronics came to the door and he made a good case. Our equipment was out-of-date and we didn't have wireless at that point. It was all under the carpet and we put down hardwood which made it impossible to hide the wires, so we went ahead and switched. We've had Monitronics for five years now and didn't have any trouble with them. However, they could lower the price. We ended up paying more by switching.

This company started where I live as Pinnacle Security, then it was bought by a company called Devcon Security. Monitronics since have taken over the account, and the service is horrendous. We have had system problems. They ended up sending someone from 200 miles away to fix. They have installers in the area, but none of them are repair guys. We finally had enough (also they started billing us in US funds without notice, which is a 30% premium). We have held payment to try and get them to cancel the account. We have sent 2 letters, and phoned several times. They say we need to send a letter every time we call in. We have sent letters, and they still won't cancel our account. Now we have withheld payment. Their automated system calls between 5-8 times per day to our home and cell numbers on file. Beware, get your services elsewhere.

I just canceled our service with Monitronics this month. First of all, a month and a half after they installed my system, I called and they sent somebody who looked at the security system. But six months after, the same problem came back and whoever I spoke to said, "Well, you're out of warranty and also you're locked with us for three years. Good luck with that." I'm like, "What?"

My dad got his alarm system installed with Monitronics when he owned his home in Florida. He got locked into a 3-year contract but sold the home before the contract was over. I called Monitronics to see how much he still owed so that he can pay it off and get out of his contract but was told he needed a written letter with his signature in order to opt out of his contract. After his 3 year contract was up, I then called again to let them know I do not want the alarm system anymore. They then continued to bill my dad and told me again he needed to write a letter to discontinue the alarm system with his signature.

I have been trying to cancel this contract since October of 2015. I was so dissatisfied with my outdated system and their terrible customer service I was willing to pay to get out of it. They only allow cancellations by mail even though my contract is up in July. I've mailed 2 letters which conveniently have never been received and they told me if I don't cancel by mail then they will report negatively to my credit report. I have paid on time monthly even though I have been with Vivint a much better company since June of 2015 and they threaten me to place negative reporting on my credit bureau. Do yourself a favor and stay away from this company.

About three years ago a salesperson from Capital Connect came by and convinced us to switch from ADT to Monitronics. A few months ago we're thinking about switching to another alarm service when we were told that we have a five-year contract. Nothing was ever said of a five-year contract when we spoke with the salesperson. With all the paperwork, it looks like the salesperson slipped in a two-year extension with the initial contract. We tried to get that extension cancelled, but Monitronics would not move. We do not have an issue with the service, we just do not like being tricked into a contract that is unacceptable.

My mother enjoys her Monitronics device. We had them come out and check because another company came in and they tried to get her to change over. And when they did, they messed it up and her wants weren’t up with them. So she stayed on with the one she had and we had to call them to get it straightened back. The guy who came here got it corrected and he showed me where the mistakes were. Overall, it was a positive experience and Monitronics provided good service.

I had a great experience with Monitronics. Their customer service team was able to resolve my issues in a timely manner.

One time, I needed to get a new battery for my Monitronics system. It was easy getting one, but when I bought the system, they didn’t tell me that I had to pay for a new battery. They had to send me one, and they didn’t have anybody come put it in, which was an inconvenience because I have really bad arthritis and I’m 73 years old. Other than that, everything has been working really fine so far.

Some family in the neighborhood told us about Monitronics. We've been using them for four years now and they're fantastic. There was a gentleman here about three weeks ago and he looked at the system. I am under the impression that when the alarm goes off, it will alert the police.

I have been with Monitronics for a long time. Recently their guys came and installed a new security pad for me as an upgrade. I am pleased with their service and overall was happy with my experience in dealing with them.

When we first had Monitronics installed, we had an older person living with us, so we were trying to get her to use the thing that hangs around the neck but she's too independent. The system gives a sense of security and peace of mind and the company has been great.

Spoke with someone from Monitronics about the cancellation issue and we were able to work out a compromise. While I can't quite give them 5 stars, I will bump up a rating a bit for the prompt attention and willingness to resolve this issue.

My mother has moved out of her house. She tried unsuccessfully to cancel so I am trying. She has moved into a senior building that has a security system of its own. I keep getting the runaround about she has a contract, she is responsible for the next 18 months. I asked let's say someone dies, their answer was who takes care of their estate is responsible for the rest of the contract. They use the elderly. I have told them they can turn it over to collection agency because they are NOT getting the rest of the money.

The remote door opener has never worked. Called, have that service cancelled but was told it would not change my bill. But when I signed up it was an extra monthly fee to have that feature added, but when you cancel that's a free service.

I was going to switch to a new carrier and my contract was up, so I called Monitronics to see what they were able to do for me to get a lower rate for the service that I’m currently getting and go from there. Everything worked out and went smoothly so I’m still a Monitronics customer. I feel safer and secured having somebody monitoring my home so it’s good to have Monitronics there when I need them.

I've called Monitronics' customer service when the alarm goes off, and it's always been positive. They're better than ADT and I'm pleased with their service.

We’ve been with Monitronics for a while and I've been pleased with their service. It's been a good experience.

I have been trying to cancel my father in law's service since August 2015. After repeated phone calls and sending 3 letters to them I am still being told they won't cancel the service until the end of April. He was on a month to month basis (no contract) and was paying 6 months at a time for his convenience. His service was paid thru the end of December 2015. When he received a bill in January I contacted them and was told they hadn't received our cancellation letter at that time. I sent another letter. After repeated phone calls they finally told me that the letters lacked the correct signature of my Mother in law (who had passed away in 2011). When I called after receiving another bill in March I called and was told again they hadn't received a letter and that he owed for another 6 months.

I'm satisfied with Monitronics Security. I contacted them when I needed a new battery and they were professional.

I've talked with Monitronics' customer service reps about the setup and asked them general questions, and everything has been good.

I feel safer having the Monitronics security device. I'd recommend them to a friend.

I had a 5-year contract with them. Despite several issues with different batteries going out, several tech calls and one of the technicians wiring up the system wrong I still honored my obligation of the contract. Around year 4 of my 5-year term, we decided enough was enough with the system and all its little failures and we stopped using the alarm, but we still paid our monthly fee. About 6 months prior to the contract ending, I called their office to find out when exactly my contract terminated and what I had to do to end the service. I was told the date and was told I needed to "Call us back in the last month." In an effort to dissuade my decision to terminate the contract at its conclusion they lowered the monthly rate by $10+/-. I advised them then that that was fine but I had no intention to renew the contract.

Was on contract for three years at $9.70 per QUARTER. Contract ended and started on month-to-month, no new contract required, which ran for another FOUR years, again at $9.70 per QUARTER, (every three months). Get a bill all of a sudden for $37. Called them, they said they are resetting my rate to $37 PER MONTH. This is being done UNILATERALLY without my consent because in their words "we made a mistake and you were being under-billed for the past seven years." I tell them too bad, so sad but I'm not paying the higher rate and I want to end my relationship with them. They cut off the service and everything seems fine.

From April until almost December, one of my daughters was sick with cancer and we had to keep calling the ambulance a lot. I just had to push a button in my Monitronics system for emergency and they would call me right away then connect me to get me an ambulance. They would also stay with me until the medics arrive. That helped, knowing somebody was there and didn't take long to get here. I'm delighted with their services. Other companies have been calling me and I tell them no. I don't have any plans of changing away from them unless their rates go up really high and I might have to check around because my husband and I are both retired and we have to watch every penny and cent. Nevertheless, paying less is a good thing when everything's so expensive.

They changed my monthly fee without any previous notice and when I inquired about it they told me that they were allow to increase my bill 5% on a yearly basis. This is abusive and completely unfair. I trust my home security to a criminal company. They are the real stealers, the real burglars. Stay away from them. Also they tried to force me to have a service in my house to check the system that didn't have a year installed, and of course, I had to pay for that. I am just waiting now for my contract to be ended. Thanks God I didn't select the 5 year term. Not to talk about the amount of time you have to wait every time you need to talk to them over the phone. I will post this review on every possible media system until everybody knows who they really are.

I feel safer with Monitronics. But since we live in a safe neighborhood, we don't use it a lot except when we go out of town or are gone a couple of days. The last time we left, the alarm wouldn't kick in and it kept saying something. But it's been good now. And when we had trouble with it last year, two people walked me through to fix it and it's been working ever since. They've been kind when I've had some trouble with the battery. The person who answered the phone was helpful and patient. I'm satisfied with them.

I have been a customer since June of 2007. Several times through the years, I haven't received the service that I feel I should be getting for such a long term paying customer like when my system goes offline due to power outages, I'm lucky if I got one phone call out of every 5 times it's happened. Can't imagine what would happen should my home's alarm actually have gone off. Would I ever hear from you? You allow someone not on the contract, to make changes to the service, i.e. change billing acct #, upgrade the system, as in a Rep of yours came into the home and switched out the system without mine, the ACTUAL Contract Signer's approval.

We ended up getting tricked into switching security companies a few years ago when I was told by a sale guy at the door that our security company had sold and they were there to update our system (I was dumb I know). We ended up signing with them after the update but were told that we could cancel the contract at any time if we were unhappy with the service or if we moved or whatever. Well fast forward 3-4 years and we decide to move in Dec 2015. We did not want to transfer the security system so we called to get it disconnected and were informed that we could not cancel and that if we did not transfer service we would be charged for everything through 2018, which is an over $1000 cancellation fee!

We unfortunately enlisted Monitronics for our security system needs, but were NOT told that we were signing a three year contract. We are moving to a new house and want to cancel our service, and we are NOW told about the contract. But we are told about the contract AFTER they tried their hardest to sell us on continuing their service. So you want to sell us on your service that we apparently can't get out of? What sense does that make? And if we take their system with us, as they are claiming we have no choice about, they no longer warranty the system. So you can cancel your warranty but not the service? This company is a FRAUD. DO NOT GET INVOLVED WITH THEM - RUN AWAY!!! WORST customer service I have ever dealt with.

The experience with Monitronics has been excellent. Talking with their customer service team went fine. I’ve called once or twice with problems and they always took care of them. I’m happy about that. I will recommend them for sure.

I don’t have any problems with Monitronics Home Alarms, and I would recommend them.

I called customer service several months ago because the alarm has been activating. No one called me and advised me. No one called my aunt who is the person that I have in case of an emergency. This week, the alarm was activated but the volume was very low and it showed on the panel that the battery was very low. I could barely hear the alarms outside the house, and Monitronics came here to change the battery a few months ago. Something is not working properly. I called Monitronics to cancel the service, but then the agent told me to fill up something and told me to wait. They then lowered my monthly payment and I decided to keep the service because of the situation we are having here in Puerto Rico.

I've spoken with the guys from Monitronics about three times. We set off the panic alarm a couple of times so the customer service updated our system. We have a wireless system and that had to be done and scheduled. The latest was because we changed our billing info online. I was a handover from ADT and that was a handover from somebody else. I never ever got online and never had an account, so I got all that set up. Everything was totally perfect. Their people weren’t on the phone with tech support for hours like it was with previous companies. These guys definitely knew what they were doing like the guy that came out. When he upgraded the system and then reprogrammed all of the units into the new system, he definitely had his act together.

We’ve been very happy with Monitronics. When we had a little issue with the alarm going off at the wrong time, everybody was very nice. They were always willing to come right out. They usually called first to make sure, which was perfect. We like them. Up to this point, everything has been satisfactory. They are doing a good job for us so we’re pleased with the coverage that they provide.

The guy who came to install my alarm was really nice. He answered all of my questions and it’s been a fine experience so far. I'd recommend Monitronics Home Alarms.

I've talked with the customer service team at Monitronics once before to figure out how to change a password and it was a good experience. It was fine too with the installation team when they came out to our home. The best part was when they set up everything went fine and got it all going for me.

After paying for a service we didn't use because the house did not exist during new construction, we then contemplated setting up the system again until we were told we would have to pay $50 to get a quote. I've never heard of paying for a quote especially not from a company who we are current customers of.

Originally I really liked the Monitronics equipment. I liked the fact that the information was feeding to the sim card so I didn't have to have a landline. And I liked having the panel. It was something different than what I had. But our system is six years old and there are some things that need to be replaced because we had a false alarm last year. It went off while my husband was at home and the police came out. We should figure it out so that they can come out to replace some things with the monitoring service. I haven't had any issues with customer service, it's more of with the quality of equipment. We were pleased when they first came out, but the people who are coming out are like contractors. The last time the person came out to fix our panel, they only did a half job. So we're not under contract with Monitronics and we're trying to figure out if we're gonna go with someone else.

When I purchased my home, the system was already installed. I just called and got it under my name, and had a 3-year contract. I have been trying to cancel my account, my wife called and sent a letter. You simply updated our contract for more 6 months without authorization. I had the system with a contract of 3 years, even though I already had the system at the home I purchased. Even though I did not use for the past year and half I still kept my word and paid even without using.

I called Monitronics to get somebody to come out here and switch our equipment to wireless. It was a positive experience talking to them. They said, “We’re gonna try and schedule somebody from AmeriCom to come out and help you switch over. If they don’t get back to you within a reasonable period of time, give us a call and we’ll find somebody else to go out and switch you.”

I was pleased with the service that Monitronics provided when they came for installation. They did it quickly and everything was good. I'm satisfied and happy with what I got.

It's peace of mind having Monitronics, knowing we're protected when we go to work and no one's at the house. We've had them for seven years and we feel very secure. We just got a new one installed about six to eight months ago and they were very professional during installation. Two or three years ago my alarm went off. We had lost one of the remotes. It was in between the couch and someone sat down and set the alarm off. The guys from Monitronics were really on to it. They were worried if we were okay, or if there's something actually happening, or was it just an accident. It's been excellent with them.

I had called to cancel earlier in the year of 2014 and they talked me into continuing with them at a greatly discount price. I canceled my contract with Monitronics July 2014 to go with a different company that offered more monitoring at a better price and because I didn't send the letter certified I can't prove that I sent it. I also didn't do a follow up call to verify that they got the letter and to proceed with the cancellation. They continued to pull the automatic payments and because of the small monthly payments I didn't notice them. When my credit card was chipped off February of 2016 and they couldn't pull the payment they call about it, and that is when I found out that they had been pulling the payments.

I contacted Monitronics today and requested they cancel my service. I had to explain several times there was not an issue; I just wanted to cancel the service. After 10 minutes of stating there was not an issue and I did not want a discount; I just wanted to cancel the service. I was told I would have to submit a written request. This is the absolute worst customer service ever. This company is so desperate to maintain customers they try to hold you hostage by not allowing you to make a simple phone call to cancel service.

My system was saying it had a low battery so I contacted Monitronics to find out what should I be doing. They told me to reset it and they showed me how to do it. After I did, the issue stopped. The assistant went step-by-step with me until the situation was resolved. However, there was one thing that I didn’t like about Monitronics. I didn’t know that the service was under a contract. They didn’t tell me that when I first got the system. When I called back for something, they told me that I was under a two-year contract and that it has expired as of now. Other than that, it was a good experience. Also, their tech was helpful in describing the service and explaining the panel box when they set the system up.

We've been very happy with Monitronics and it's been as advertised. They provide quick and easy service, with friendly, knowledgeable, and helpful people. We appreciate it.

The guys from Monitronics were knowledgeable and made a point to call whenever I had a break-in. When I had a need for them to come by, they were there. They were expeditious in giving me a call and having someone to come out here. Initially, if I change out the batteries, they try to walk me over the phone with the process. They were very patient with that. Their guy was very honest about the fact that there were other concerns. There were issues with the old panel, but that wouldn't be known by just reading up the code that's on the panel itself. He took the time to explain what those were. He explained everything. He also made sure I gave them a call back if I was not able to fix it myself. It was a positive experience.

For the eight years that we've had them, we’ve been satisfied with Monitronics since they did everything in a quick and professional way. Although once I talked to them because I was going to cancel our contract. But we were able to negotiate a much reduced monthly charge for the service and that convinced me to stay with them.

Opened a service ticket since 2/19/2016 for faulty bedroom window sensor. Was told to bypass and was told a tech would come out to take care of it. Two weeks went by and did not hear from anyone. Called Monitronics and was assured that it would be taken care of. Another week and half went by and so I called again and was assured someone will come out to take care of it. A person did call me today to say they are sending a Technician out on the 22nd of March 2016. In the meanwhile I am paying for a service that is not being provided as guaranteed by the company. Also should someone break into my home through that window my alarm will never go off and Monitronics will never know. My family could end up being killed and we are paying for a service that is not being provided. Yes I am highly upset with this company and will never ever recommend them to anyone and I rate them a 1 star.

I spoke to Monitronics' CS a couple of times about their price. They had upped it and mine was supposed to be locked in but they resolved that like they said they would. One time was about the alarm. They called me about a replacement board from 2G to 3G and set up a time for somebody to come out and change that for me for no charge at all. It has been positive with them and everything was fine. With Monitronics, it hasn't been stressful.

My sister contracted with Monitronics Dec. 2014. In March 2015, she showed signs of dementia and was not able to live alone. I notified the company and asked that the contract be voided since she had health issues and could no longer live alone. I was told she was locked in a three-year contract and only death could break it. I was offered the "opportunity" to transfer the contract to my home (I have an excellent, reputable monitoring company), to pass the system on to the family that would possibly purchase her home, or pay for a buyout. She used the system less than 4 months but is locked in for 3 years. I can't believe this company can get away with this type of shenanigan. THIS IS A DISGRACE!

I’ve always had a very good experience with Monitronics Home Alarms. I like how they communicated with me. They’ve been very responsive anytime that we’ve had any situation.

Monitronics' response time after our alarm goes off is not quite satisfactory. It takes them about 2-3 minutes, sometimes five minutes to call back and confirm that the alarm went off. That's not acceptable. The other thing is when we were having problems with the sensors picking up motion, it took at least four calls to customer service before somebody finally told us that they'd send a replacement, but we have to install it ourselves. They said they'd have to charge us for them to come and install it even though the equipment was still on warranty. When they sold us the equipment, they were friendly - they had to be since they came to sell. Then a nice gentleman installed the system and it worked. After that, nobody else came. It has not been a pleasant experience with them.

I had a service call from Monitronics because my doors would only indicate that it's open when I come in versus when I go out. When the technician came out, he found out that the sensor was installed incorrectly. The technician was polite and very courteous. He arrived and left on time, did what he had to do, and solved the problem. It was a positive experience and I am pleased with the service. But I don't know if I would recommend them 'cause I don't want anyone the option to a contract for two or three years like I am. So I would leave that to their own discretion.

Monitronics is doing great and I have no problems with them. They were right on the ball, and I would recommend them to anybody.

I am writing to complain about Monitronics customer service department. I have fulfilled my contract obligations and wish to cancel and customer service will not cancel me. I called months ago and nothing. Today I called and told them to cancel me and they told me that I need to write a letter and that it will take 30 days and if my handwriting does not match up to the original contract then they cannot cancel me. I am pissed and ready to seek legal action. This is not the way a business' customer service department should behave just to keep a customer and I urge anyone who is seeking this company to not, to go elsewhere.

I've had Monitronics for a couple of years and my experience with them has been good. I like their response time. We did some upgrades at one point and everything was good.

My mother was worried about home protection so I put an alarm in the house. (House was not in my name.) My wife, children, and I lived with her. I explained the situation to the salesman (not a Monitronics representative) and told him that I didn't own and I would be OK with signing a contract as long as I could have the option to cancel if she moved to a retirement home or she/we had to sell the house. He said they were in the business of helping people not hurting people and if the house was sold we could either cancel or move the alarm. Fast forward 18 months and Monitronics took over the monitoring of the alarm. A year after that, my mother passed. I kept the alarm operational for the security of the house until her estate was settled and closed.

We recently relocated for my husband's job. When we called Monitronics they informed us we can't cancel and we have a 5 year contract. We would never have signed up for 5 yrs. 2 yrs max is our policy. Now stuck with a bill for a house we no longer live in. Don't trust the sales people at your door.

I've had the Monitronics alarm system for quite some time. They got me out of the contract with another company that I didn't need and they were cheaper on their prices. They are wonderful people and when I have a disturbance call, they always let me and my son know. The other day, my thing wasn't working right and my son left it off. Then he put it on the next day and it was working. They are wonderful people.

The experience with Monitronics Home Alarms was excellent. Their reps have timely response.

The Monitronics alarm itself is not that loud, and I feel like if the alarm went off and somebody broke in, they would just go, "Oh, who cares? It's not that loud. No one's going to hear it." Someone inside the house would hear, but my neighbors wouldn't. The alarm I had before was Fort Knox and it was loud, so I'm not as happy with this system as I was with my previous one.

We signed a 1 year agreement with a home security provider. The provider was providing monitoring services, and then we believe the company was sold to Monitronics. At that point no monitoring took place. No call when alarm went off. Power went out, nothing. About a year after the "contract" ended. I tried to contact them to cancel service, as they were drafting from my bank account. I contacted them on a few occasions, but today they claim that I never contacted them. I have never been contacted by them by phone, or in writing. Never had one billing statement, account change info, survey, typical company junk mail, to ever come to my mailbox. NOTHING! I had to get their information through my bank!

I've had Monitronics for a long time and they've always been everything I needed. Everything's been fine with my experience with them.

We've had a couple of issues with Monitronics where we had to call them to come out. It was maybe a faulty equipment. Their response was fast as far as getting the necessary repairs done. They came out the same day once and another time the next day. They stayed on it and worked on the job. One had to do with the camera that wasn't working and troubleshoot it quickly. They also replaced some batteries that had died where the window detectors were.

I talked with the customer service team at Monitronics for a couple of different reasons like trying to get my alarm relay and billing questions, and they worked with me until I got my issue resolved. At first they put one of the smoke detectors at a bad spot, but then they came back and fixed it. They didn’t have any issues doing it, which was the most positive part of that service. They've been very good to work with, so it doesn’t take as much and the cost is pretty reasonable.

I had a three-year agreement with Monitronics Home Alarm and when it ran out, I called them and talked to their customer service people and they adjusted my price. They reduced the price to match what my local cable company was offering which was $10 cheaper per month. I am pleased with the service that Monitronics provided when they came to our home. They were very cordial, professional and answered any of my questions. I had a very good experience with them.

I called Monitronics to find out something about the alarm system and they gave me all the right answers that I needed to know. I was pleased with their service when they came and upgraded my alarm system.