Brinks Home Security™ Reviews

When I called Monitronics, they told me CMI has all this information. No one is willing to provide the information. I stated to both parties that if I owe for Sept., then I will be glad to pay. CMI just tells me to pay first, then dispute or they will turn this in against my credit. My records indicate I paid Sept. bill based on my checking acct. I really feel they are just trying to milk me for one more payment.

Then I began getting phone calls as to why I wasn’t paying my monitoring bill. I explained to them that my system does not work, and I am waiting for it to be repaired so I can turn it back on and start the monitoring. I must have told this story 50 times as they continued to call me and ask for payment. The alarm technician that installed the alarm told me he lived in Fresno and if I ever needed anything fixed, he would come right over. When I asked Monitronics about this promise, they stated to me the installing company was actually out of Las Vegas; they were only in town for three months and that they had moved on to the next town. This company told me they were Monitronics employees. They wore Monitronics shirts, and they were living in Fresno. They just failed to mention that they were only going to be here for less than 90 days, and then I would never see them again. The name of this company is First Defense Security, out of Las Vegas. I called them numerous times and was always told they would call me back, but that no one could help me.

Finally, I spoke with a manager at Monitronics who stated they were going to relieve me of my obligation with their company. He made this gesture after speaking with my brother who is a very knowledgeable attorney. The letters and phone calls stopped, and I assumed it was over. Yesterday in the mail, I got a letter from the Bank of America stating that they are cutting my business line account by 2/3 because of my credit report. I have never had a late payment or a derogatory mark of any kind in 25 years of credit so I was quite surprised to hear this. I asked the lady at Bank of America how this happened, and she stated it was because Monitronics had turned me over to collection for $450; and that was the reason why the business account was curtailed. This is going to cause me tremendous hardship, and I will be calling my brother this morning too see what he says. I think its time someone stood up against this joke of a company, and this company should pay for their abuse, misuse, pain, suffering, and negligence; and I am just the guy to do it.

I called in January and was told I had to send a letter, which I then did. I have now received a statement for services in December and January, neither of which I have lived in the house. Calling them was just frustrating because they just explained to me what I had told them. I have been with them for more than 5 years, but never again will I call them. They are not willing to work with you, and all they want is your money. This has been more emotional and economically damaging than anything else. I work hard every day and don't have the money to pay for goods and services that I don't get to use.

So we signed up for direct debit again. And 2 months later, I get a call saying I was delinquent on a payment again. I called and they said I never signed up so I had to pay again. I then asked to speak to someone regarding this because this was affecting my credit. In addition, I received phone calls threatening to put a lien on my home. However, they told me they would get a representative to call me back regarding this. I never received a call. I called back in July & the person told me considering the circumstances they would cancel my service. But I was still receiving bills & threatening phone calls.

Today, I called them regarding this and they said they have nothing to do with anything in the past nor the dealers who sell the alarm system so I'm under contract. One person Ryan told me I had to pay $733 to get out of the contract & then I spoke to his supervisor & she told me I had to pay over a $1000. Obviously this company lacks communication within their own business. Now this supervisor has advised me that they have nothing to do with the people who come into our homes and sells us their services.

When arrive the first bill, I called to the number showed in the bill. I tell them that I never authorized that they installed the alarm in my house... They told me that the document I sign WITHOUT read and/or to understand (is in English and I do not speak English) was a contract for 60 months. The Customer service representative asked me that send a letter, declare that I do not want the service..... I sent the letter and they received it but they continue charging me. I call and call many times to them but they do not want to help me and cancel it.

During that period after we'd notified them of our intent to cancel they continued to bill, harass, and threaten. Now they've finally cancelled the service, but insist we pay an additional 2 months worth of service plus penalties even though we'd notified them of cancellation before the months of these bills occurred. We are now getting letters from a collection agency.

I would never recommend this service to anyone. Are they so hard up for business that they have to charge people when they are not even using their service? I don't care if this shows up on my credit report. I will not pay another month for service that I am not even receiving. August to November to cancel a service? You have to be kidding me. They told me I needed to take my problem up with the post office because it was the postal service fault that it took over a month to deliver my mail. They have the postmarked letter from the 10th of Sept. Please.

I cannot believe that after an hour on the phone, I received different dates as to when my agreement would be expired. Each individual I spoke had a different answer. Everyone was rude and condescending. I would never ever tell anyone to do business with Monitronics.

Calling nightly and I continue to screen at them even though they say they put us on a no-call list and will turn over to collection. Great but they continue to call so we won't answer in future. They are totally disorganized. Just installed a commercial system in a building I am duilding and wouldn't even talk to a sale rep who wanted the $2,500 system in his portfolio.

I faxed another cancellation notice on 3/26/08. Monitronics has continued to send me bills and collection notices even though I have disputed this claim.

Pending credit bureau reporting of this invalid debt and negative consequences of this reporting.

I received another charge my account 8/13/08 and I called knowing it was a mistake and I was told that was for July 1-July 31. I told them that I was not going to pay the charge and had my bank return the fee. I had multiple calls from them to try to keep my business.

I them received a call from their collection department stateing that I owed from 7-1-08 through 8-9-08. That I had to pay 30 days after the receipt of the letter, that it was in my contract. I no longer have a contract with them. When a contract expires it goes month to month. I canceled in June 22,2008 why should I have to pay through Aug 9 2008.

I cancelled to upgrade to a new service that offered more updated equipment. So now I have had to pay for 2 systems for 2 months.

After 3 months of torture of many phone calls they we dealt with we called them and tried to settle. The young man said we could pay half and it would be paid.... we paid HALF! So we owed them only 32 dollars. A week later we get a bill stating we owed them NOW 130.28? ONCE AGAIN FRAUD!

We contacted an attorney and got legal advice inwhich we contacted Montronics. Needless to say they gave us the run around once again and several lies until Legal action had to be taken. We don't owe them a dime and I would advise any other customer to not give in if you are in the Right.

we cantacted monotronics and we assured that they would have someone repair it. the service people that came out told us the reason for the problem was that the only way the equipment could be instaled was with sticky tape, that's right. our home security depends on tape!. htey reinstalled it and it feel off again withing days. once again we called monotronics. they again assured us they would take care of it. they rescheduled a service call, my wife stayed home from work again only to be disappointed that no one showed up! we called again and asked for the name and number to the service people.

we called themand they told us that no one from monotronics had contacted them. then we told them of the problems and were informed that there is NO OTHER instalation method available for this type of equipment. and that it would continue to give us trouble. we called monotronics yet again and told them that we did not want to continue with this type of monitoring system and were informed that we had no other options. it seems we have entered into a verbal two year contract and we were responsible for payment. this was in march of 2008 and since that time not only have we gone through hell with repeted phone calls to remidy the problem but have been bombarded with request for payment letters and phone calls from i might add some of the rudest people in the industry!

and on top of it all, we have not had protection for our home since the upgrade back in march!

in our corrispondence, over 30 phone calls and countless letters it always comes back to the same resolution. the say you owe us and the only thing they can offer is to have the service people come back out and reinstall the equipment ( the same people that told us it won't stay up). at one point monotronics offer to have their tech support team guide us over the phone how to put screws in the equipment to secure it better. their rep said he has the same system and thats what he had to do.

oh, and by the way... that would void any warranty on the system! there seems to be no end to this problem, we've been lied to, threatened, misleaded and harrased to no end. we need help! we have no security for our home and are expected to pay for a system that even the instalation company says is substandard and will not offer continued trouble free service

30 days later the process begins again. First calling for a payment, denying receipt of original letter. send second letter. monotronics insists on a hard copy. Previously excepted a fax. Then again they make exception and accept a fax. Agree to terminate service , warning it will take 24 hours. Credit back the last payment.

30 days later they send another invoice for 2 months of service. Monotronics calls again and insists service was never cancelled. Now trying to collect 2 additional months. After another 35 minute phone call, they again promise to terminate service, stop calling and mailing invoices for an account that was terminated 120 days ago.

Stressful situation , they continue to call and harass. threaten the liklihood of a burglary, break in etc. I notified my local police department of there fear tactics. Wasted time on the phone in the past 120 days I have spent over 4 hourstrying to get a confimation number of cancellation. they continue to insist it will take 24 hours. they did again agree to remove charges. One supervisor to another. The retention department puts you on hold for a very long time.Keep notes on all conversations, get employee ID numbers and keep copies of any correspondence. they must be in sad financial shape to be threatening to clients. Watch out.

At this time, I also found out that the system was not connected to any central system (which I paid $30 per month for over 2 years) and was never operational. I spoke to Johnny Felder who said I would need to pay an additional amount to now make the system operational. According to service tech, a land line or cell phone is needed in conjunction with the service to make it operational....a fact I was never told when sold the service. Shamika. Explained the story to her and she put me through to Account Resolution Department. Placed on hold at 6:07p Johnny Felder ... gave him my e-mail address. getting quote to see what it will be to get system operational. Tech said cost of system was $390.01 Install a TG4 cell unit. Monitronics will cover $300.00. His supervisor is Iva Williams. Director of Customer Service is Louis Ninos. Johnny Felder said he would e-mail confirmation of this conversation with a financial commitment from Monitronics and what I needed to do to move forward.

I also informed him that until this was resolved, I would not be paying for services not rendered. To date, I have not received an e-mail or phone call from either of the individuals above. I have received repeated phone calls from individuals about the bill payments, and informed them that I would appreciate a call from a supervisor of customer service to have the situation resolved, none of which has occured, although additional harrassing phone calls at home and on my cell phone have all been received. I have asked for an address to send a certified letter of my concerns and complaints to resolve this, but have been told that this would not be possible, as nobody has an address.

I have also pursued additional alarm system estimates as well as the cost of fencing my yard for additional protection, since I cannot trust a non-functioning alarm system. Monitronics breached the contract when they fraudulently told me that the alarm system was operational and then continued to accept monthly monitoring fees for services not rendered. At a cost of over $30 per month for over 24 months, the additional equipment to make the system operational has already been paid and as far as signing an extended contract.

At this time, I also found out that the system was not connected to any central system (which I paid $30 per month for over 2 years) and was never operational. I spoke to Johnny F. who said I would need to pay an additional amount to now make the system operational. According to service tech, a land line or cell phone is needed in conjunction with the service to make it operational....a fact I was never told when sold the service. Shamika. Explained the story to her and she put me through to Account Resolution Department. Placed on hold at 6:07p Johnny F. ... gave him my e-mail address. getting quote to see what it will be to get system operational. Tech said cost of system was $390.01 Install a TG4 cell unit. Monitronics will cover $300.00. His supervisor is Iva W. Director of Customer Service is Louis N. What was the phone number that the original signal came from?

Johnny F. said he would e-mail confirmation of this conversation with a financial commitment from Monitronics and what I needed to do to move forward. I also informed him that until this was resolved, I would not be paying for services not rendered. To date, I have not received an e-mail or phone call from either of the individuals above. I have received repeated phone calls from individuals about the bill payments, and informed them that I would appreciate a call from a supervisor of customer service to have the situation resolved, none of which has occured, although additional harrassing phone calls at home and on my cell phone have all been received. I have asked for an address to send a certified letter of my concerns and complaints to resolve this, but have been told that this would not be possible, as nobody has an address.

To date, the harrassment and unnecessary stress that I have had to endure is ridiculous. I have also pursued additional alarm system estimates as well as the cost of fencing my yard for additional protection, since I cannot trust a non-functioning alarm system. Monitronics breached the contract when they fraudulently told me that the alarm system was operational and then continued to accept monthly monitoring fees for services not rendered. At a cost of over $30 per month for over 24 months, the additional equipment to make the system operational has already been paid and as far as signing an extended contract, what are they crazy?

The alarm will beep intermittantly through the day/night. We attempted several phone calls & letters. We were told that it was an issue with our phone service. We contacted them. They told us it was an issue with the monitoring service and that they run into this problem all the time.

We contacted Monitronics (and the company that installed the security system) via mail and several phone calls. We were finally told that, contrary to what we were initially told, the system does NOT support a digital phone system and that we would have to pay to have a cell phone designated for the alarm system. This was a direct contradiction to what we were told when the system was installed (by Safe Systems). At the time of installation, we directly asked if this system would work with a digital phone and were told it would.

We have been writing letters for a year now explaining the situation and demanding the contract be void. No response. As a last desperate measure, we transferred banks (we were having the fee withdrawn automatically) to stop the payments. After much phone & written communication, we were threatened to be turned over to a collection agency if we do not pay. The contract was null and void after we were lied to regarding the digital phone system.

As of our last communication (Saturday, July 5, 2008)Monitronics has offered to install a cell phone for $5/month. We declined! We don't want any more dealings with a company that takes weeks/months to respond to concerns and issues! Then they have the nerve to threaten US!

I'm not sure of any economic damage at this point other than the harassing phone calls and letters. I haven't run a recent credit report on myself or my husband to determine the extent (if any) of damage to our credit (which was outstanding before this fiasco began). There has been no physical damage resulting from this.

I just called Monotronics AGAIN and they said there's nothing they can do about it but put a no call request (that's what they do every time I call them). Who can take care of a company that cannot take care of their mistakes? I would-AND I MEAN THIS! I would rather have had a burglar in my home stealing THINGS than making my family sick over an $80 bill I never owed in the first place.

My mom's blood pressure if affected-not to mention mine. I am to the point of physical nausea whenever I even hear the Monotronics name. I don't know when I've ever been so angry at such a stupid situation.

I had my service disconnected in May of 2007. I noticed in November that I had still been paying the bill automatically. I called Monotronics and told them (no less than 20 times) and they said, yes you did, we'll issue a credit. Good, I thought. After 6 months and dozens, and I mean DOZENS of phone calls later, I was still getting phone calls about my unpaid bill. Everyone at Monotronics that called would check and find I had indeed been overcharged after disconnection and promised to credit my account. It never happened until late in April 2008, they finally cleaned it up. After numerous calls to my children, my parents, my brother's family, ANYONE THAT HAD BEEN ON MY EMERGENCY PHONE CALL LIST.

Well, the middle of May they started calling everyone again. Still trying to collect on a closed and paid account. It seems their people they have collecting for them still think we owe Monitronics. If I had the money and a lawyer, I'd harass their family and lives the way they've treated me and my family. They are TERRIBLE at their bookkeeping. SIX months to apply a credit and they still keep harrassing my family. I really don't believe they'll ever leave me alone.

She put me on hold to obtain more information from my account and she asked for my last four digits of my scial security number. I provided this to her and confirmed with their data on file. She proceeded to offer various options to maintain me as a customer. Seeing that I was not taking the sales pitch. She noted to me that I would need to send them a letter with all of the necesssary information including the password to get the service disconned thirty days from the date of the postage.

I asked her what service could Monitronics provide me without a phone service which will be disconnected on June 12,2008. She noted that this is their policy and I would be charged for full time which they note is their policy. This is the most ludicrase policy I have ever heard of. This is in my opinion milking the customer for an additional several weeks. In addition the postage needed to get this done in this modern day of electronics to get something accomplished.

The consenquences of this attitude of the Monitronics POLICY is 1)to bill me for an additional several weeks, 2) Postage, 3) Time to generate a letter to them (which does not provide me with the comfort level that it will be cancelled as requested.

But with no installation or equipment required we wished just month to month service EDS Emergency Detection Systems subsequently charged us $399 for installation since a three year contract would not be signed. This is a ridiculous price. I can see the $49 charge that other companies charge. My parents who arranged for EDS Emergency Detection Systems are elderly and they were clearly taken advantage off. The company representative was a bullying arrogant man who told me that they did not care that I had complained to the Better Business Bureau. EDS Emergency Detection Systems clearly does not care about having a poor reputation or poor customer service.

This does not even begin to address their faulty installation and workmanship. EDS Emergency Detection Systems should not be a consideration in your alarm company installers and monitoring service requirements. If you need alarm monitoring, access control, cameras, video monitoring or home and business security systems in Las Vegas, there are many choices other than EDS Emergency Detection Systems who will not be unreliable, incompetent and unscrupulous. EDS Emergency Detection Systems is a poor choice and not deserving of your business. This is because EDS Emergency Detection Systems just sell your contract to Monitronics so they have no vested interest in your satisfaction after they have taken your money. EDS Emergency Detection Systems has large Better Busines Bureau logos all over their website and other advertising but clearly stated to me that they did not care about our complaint to Better Business Bureau EDS Emergency Detection Systems I am voting with my feet.

I called Comcast and then came out and said monitronics wired their system incorrectly and the service was not even connected to be notified if someone broke in and I should call them back out to fix their installation and the messy wiring they left. Monitronics then was called out only to tell me comcast did not connect correctly and proceeded to fix something.

Now my phone voice mail doesn't work only the fax picks up. I called monitronics back and he plays with my fax rings and disconnected something and now my voice mail works again. I called comcast because he told me to call if I had any other problems so I told him about the fax and that Monitronics was out.

This has continued for three times now, monitronics comes out and something doesn't work again. Comcast indicated that Monitronics system is incorrectly wired therefore shorting out the system and suggests getting another phone line if the problem doesn't stop. Monitronics swears up and down they are perfect and I simply have too much stuff on my sytem and their unit does not tie into anything I have plugged into my phone line..... aren't they connected to my phone line? Anyway a continued annoying game. Trying to cancel a less than 30 day period has taken me to at least 4 different people now and I am still waiting for someone who isn't there to call me back.

My lost time in work due to my equipment no longer working, the frustration of having 6 different visits and numerous phone calls. A huge hole in my wall from their installation process.

Therefore, Monitronics is getting $$$ free every month because they are not having to provide monitoring services but can't answer a simple question when you DO call for service.... Maybe it is time to discontinue service and sign a contract with a company that provides CS reprs that are willing to help and CAN speak clearly.

Left with no protection in city full of crime today......

I recently had a fault message on the main box. I didn't call right away. I just kept the system disarmed. I called for service on 03-03-08 (switched to about 3-4 people). They said I would receive a call in 2 days. It's now been a week. I called to get this resolved and was switched to 7 different people. I finally told the 6th person to just forget the service and remove the system from my house. He transferred me to the 7th person. I was told a manager is looking at the service ticket to try and figure out why I am not getting any help, and I should receive a call tonight or tomorrow. We'll see. I spent nearly an hour on the phone today for a simple issue.

Bottom line, I am very disappointed in the service, both customer service and technical support. Why does it take over a week to schedule an appointment for lost service? I will most likely be charged for services I am not receiving. I will try to keep this message updated. Today is 03-10-08. The phone # listed above is the company I signed up with, but was told to call Monitronics for any problems. Their phone # is 1-800-447-9239.

Lost/faulty service for at least 2 weeks. Going on the third.

Each time my business was broken into, the store front glass was broken. The last break-in was in Nov., and we had special shatterproof glass installed. On Feb 23 the alarm went off again--after someone took 3 minutes smashing a hole into the shatterproof glass with a very large brick and proceeded to climb inside the store. Glass break sensors are installed; they never went off. Tests by the company prove nothing; their system shows everything working. However, give a criminal 5 minutes alone, and the outcome is much different. This is the 3rd time the alarm components have failed to work.

Be ready for a yelling match every time you call this company's customer service center for repair or otherwise. I can't wait for BOTH of my contracts to end with Monitronics--Commercial & Residential. The door replacement cost has averaged $535 - $700 each incident after break in, and the criminal still gets to wander around stealing products, money, and merchandise before alarm sounds. This contract I chose to sign was the worst--the most wrong decision as a business owner I have ever made the mistake of signing. I can't believe I fell for some nobody salesman who was on an internship for college. What a mistake. I am interested in finding those who have threatened a class action suit. I would participate and split initial cost of going after this business. Consumer reports, BBB, and Consumer Affairs have an unbelievable amount of negative press on this company.

PHYSICAL DAMAGE - Store front door, door casing, door hardware. Damage could also be assessed by a Physician to assess health risks involved with the levels of poor, irritating customer service. My heart should not ever pound when talking with customer service or with any company because a customer agent was either interruptive, argumentative, or just rude. Physical damage result... (3 )$600.00 doors over the last year. That is hard on a pizza business.

An attorney called me about 2 years ago asking for my father regarding his address--but for my account. I told her the situation and told her to get it straight and then call me. I never heard another word....until now. My parents ran their credit reports yesterday and found out that they are being sued for $1547 for my account because I didn't meet the requirements of my contract. They say that my father cosigned and that they haven't been able to reach either of us for the past 2 years. First of all, I'm still at the home that they were supposed to be protecting with the same phone number that they were supposed to call if my alarm went off. Second, my parents are still with Monitronics at their new residence. Third, if my father cosigned, why is nothing showing on my credit report for this? I am now filing with the Attorney General's office to get this resolved.

My parents now have this on their credit report which is affecting their percentage rate in buying a new car. I now have to figure out how to get it off their record and onto mine or just pay it which it not possible right now.

So I tripped it again a week later and let it run for five minutes and again got no call. I called back and they ran another test and guess what, it worked. So at this point I'm pretty convinced they just aren't paying attention to the signal. By now I have had it and I'm not willing to do any more tests. I just gave up on it. I decided I would start looking into another monitoring service for my alarm. A few months later I was ready to make the switch. So I called Monitronics to cancel my contract for lack of service. While I was on the phone the contract guy tried to walk through the standard stuff like if I had run a test and how long I let the alarm run, etc. I wasn't interested in talking about it any further at this point as I had already done several tests. While we were on the phone I was googling them and found several complaints against them at Consumer Affairs. So he informs me that I can't get our of my contract early. At this time I was done. After seeing what I saw on google, I had no interest in wasting my time any further. I decided I'll contact my attorney to let him deal with the contract, one that I think is broken by Monitronics because they fail to provide the service in the contract.

Think about this. I get a discount on my homeowner's insurance for having an alarm. What if someone breaks into my house and Monitronics doesn't follow the procedure on their end. My insurance company is not going to be very happy. And that is the least of the problem. So I am adding this information to Ripoff Report and Better Business Bureau as well and I will let my attorney handle my personal dispute from here. But I do have a sore spot for bad businesses so I'd also consider a class action suit.

Monitronics has reported to credit agencies that I owe them $80.00 for service I did not even use. I sent letters in writing stating I would like to cancel my contract and they said they did not receive my letters.

I continued to be charged and had several conversations with Monitronics. Then the alarm went off for the new owner who had no way to shut it off. She had the fire dept and police show up. I called Monitronics AGAIN. Keep in mind that I have been willing to pay the balance in full but cannot get this thing canceled! I was told I had to write a letter with the exact wording I would like to cancel AND CEASE MONITORING. I did this and again included my credit card number for them to charge the balance in full. Guess what? The alarm went off again for my new owner who had the police dispatched. I called AGAIN and was told she would have to call and have someone walk her through powering down the alarm system. She did. Wow, I actually was not billed in September! But wait, the charges started again in October. I just got off the phone with Monitronics begging them to charge the balance in full to my card so the new owner and I can be done with this. I won't hold my breath. Funny thing is I asked the guy I spoke with if they had any history of my conversations and letters. Sure enough, they have it all but just seem to ignore it! Don't sign a contract with them - it's not worth the hassle if you need to cancel.

I let my husband call back as I was furious. They told him they would not have said that it would be a free move with the old system. Basically, we have been told something different by each person we talked to. Also,they referred us to Pro Alarm who could not help us and referred us back to Monitronics. No one is willing to help.

We are continuing to pay $40/mo for a service that we are not using. This may not seem like a lot, but in the next 18 months that equals $720.

Because there is a delay in receiving the statement, I am forced to pay and mail this bill within 4 days of receipt to assure that Monitronics has the 5-7 days to post before the late fee is assessed. In effect, the due date is prior to the end of the security monitoring service period, and Monitronics is charging a late fee of $3.00 within 2 days of the service period and within 11 days of my receipt of the statement. I find this to be unreasonable and question its legality.

Eight months prior I had cancelled my local phone line, meaning they had not had an active connection to the alarm system in eight month, and they had not even noticed. I was then informed that my contract did not end until the following year. I was a little upset, and asked for an explanation. I was then told that my contract had ended on the 15th of the month, 10 days prior, and that since I didn’t inform them that I wanted to end my service before the end of my contract, that it had been automatically renewed for a year.

I became a very upset at this point, and the customer service representative hung up on me. I called back, immediately asked to talk to a supervisor. Once I was connected I ask if they had the ability to end my contract, I was informed that I could pay the balance for the rest of the year, and they would close my account for me. I then asked to speak to someone at the next level; the supervisor took my information, and said someone would call back within the hour. Three hours later I called back, asked to speak to a supervisor, then asked to speak to someone at the next level, and told the supervisor I would hold. After holding for an hour the supervisor came back on, and said that the floor manager had already gone home for the day, and someone would have to call me tomorrow. The next day came and went without a call.

Forty-eight hours after my original call, I called again, asked to speak to the floor manager, was told I couldn’t hold for them, and they would call me back within the hour. Thirty minutes later I called back, and asked to speak to the floor manager, the story was the same, so I waited thirty minutes and called back again. This time when I asked for the floor manager, I was transferred to someone. I spoke to the first reasonable person at Monitronics. She actually heard me out, and explained what the fine print actually said. Turns out I needed to inform them in writing 90 days before my contract ended, that I wanted to terminate my service. Otherwise my contract renewed for another year, and the monthly rate increased by 5%. Something that was never pointed out when I signed (although it was in the fine print).

I was very upset about this, but after discussing all my options, she finally informed she could settle with me, by taking my 90 notice over the phone, and I would have to pay the 90 days of service, and then be free of the contract.

The contract states I only need to contact them in writing and does not specify an address that this notification must be sent. Anyway, the rep then informed me that there is information on the back of their statement that indicates where all correspondence should be sent. Once again, I informed him that I took the proper steps based on the contract to no avail. I have tried to escalate up the chain of command with this organization, however, they will not let my call pass the associate level. I was told I would be called by an Erlene who has never contacted me to date.