Brinks Home Security Reviews

I live alone with my dogs and I would travel for business at least a week every month. I got Brinks Home Automation, which was recommended by my home builder. They had the best price out of all that was out there and their representatives have always been courteous. They have a top customer service. And Lucinda came up with solutions that work both for them and for me as far as the pricing. Also, the features offered in my system are perfect for what I need. I don’t need a whole lot and I’m not into tons of fancy things either. I would recommend Brinks Home Automation.

There are two different types of services and I liked that MONI is wireless. I had ADT before and it was not wireless. It was very different. And I didn’t have any special problem with ADT, but I didn’t have an alarm that could be heard outside of the house. We live in an old home and they couldn’t get to the wiring the way they needed to. And also, compared to ADT, MONI's cost is all right. We’re kind of old so we’re trying to keep up with the technology, but the features in our MONI system are good. We had a backdoor camera put on because that’s the door that we use and most people use, but sometimes, I can’t get the photo.

I am single and a senior and I needed security. A home security system is a level of protection for me. I have three motion sensors, a camera and contacts on all the doors and windows. I added the ring doorbell and that’s an added level of protection. One time, I couldn’t get the window alarm to clear with installing the batteries, so they sent me another part and when I called the technician, he walked me all the way through it to get off my old one, put the new one on and do the testing.

We've had our home security system since we moved in 10 years ago. The reps have all been great. The last thing I called them about was getting the doorbell camera and they were able to upgrade my system for me. The guy who installed the camera came out and told me what he was doing. He was very thorough and he made sure that the internet was working well. He showed me how to use the camera, downloaded the app, and then he showed me how to work it on the phone. I really enjoy the features of my system and the cost of the system was very good. I've been very happy with Brinks Home Automation and I would recommend them.

The home security system from Brinks Home Automation was in the house when we bought it. They had somebody come and hook it up for us. The tech also added a thing for breaking windows. We got everything we need here and everything's working. Overall, the cost is good in relation to the quality of the system. I'd recommend them.

I’ve always had a home security system no matter where I lived. I had Brinks when I was living in Texas and didn't have a problem with them. Then when I moved to South Carolina, Monitronics was the monitoring system. When the contract ran out, I was gonna switch but they said they gave me a half price deal. And so, I’m happy with that, as well as the quality of their security equipment.

Somebody came into my neighborhood and was going door to door. I liked the different options that his security system offered including controlling a lot of things from my smartphone and everything was user-friendly. Moreover, I wanted peace of mind and overall security so I purchased a home security system. However, I had a bunch of issues with the installation of my Brinks system. When the sales representative came door to door, he showed everything the security system could do. He led me to believe that that was what he was installing. And he didn’t give any options on different packages so I thought everything was included.

We were flooded during Hurricane Harvey in September 2017. We are still out of our home as of 4/26/18. I called to cancel service in December. I was not under contract. They told me I could halt my service for 3 months and call them back with an update. They gave me one month credit instead and started the bills coming again for $47.41 a month. So I called again and told them what they had offered me. I chose to cancel the service since I have too much on my plate to deal with an alarm company right now. So they stop service and then billed me $83.83 with late fees. I do not have the time nor energy to fight them. So I will suck it up and send them a check. But their customer service does not keep their word and their service is very expensive as compared to what is available on the open market.

We have not had a contract with Moni for YEARS. We bought our home and signed a contract back in 99 cause that was the security service that the former owners had. We have OLD outdated equipment that is wired to our landline phone. We have never been late paying our bill. Our problem started last year Oct/2017 when our alarm went off. No one from Moni called us to check on us. My wife had to call them. They ran several test on our system and had determined that because we had bundled all our services on our phone line with AT&T. It was interfering with them being able to pick up a signal from our home. So Moni has not been able to monitor us since Oct/2017. They asked us if we wanted to upgrade to cellular which we refused.

This company is by far the WORST company I have EVER had to deal with. They sent a technician to fix a lock on my front door (he was an hour later than the 4 hour window). He talked me into to fixing my controller that had faded. With the new control panel half the lights I had connected no longer worked. After 5 visits, waiting 2 weeks in between calls and no lights; they now tell me to prove they did something wrong and are now blaming me for the problem. They have been awful to deal with and if I want to cancel my contract I can 80% of what is due. I will be cancelling as soon as I can. This has been an expensive nightmare. STAY AWAY from them as an option.

I have been paying for a system that has not worked in over a year and I am unable to cancel the 60-month contract. I do not remember is 60 months. To top it off I do not remember signing anything since my gf at the time set it up. This is ridiculous and it is not worth the money. ADT or COX is a better value. They also raised my rate without a letter or email, so literally I am getting robbed by a security company. I asked for a manager and conveniently she is on break and will call me at some time unknown, So currently I am $48.21 for a system that does not work, I can't log on account, and I get no statement via mail or email. I am thinking of doing a class action lawsuit. I will look online because I am sure someone already created one. I will also copy and paste this post on other site to prevent another person from getting ripped off.

I lived in a manufactured home in 2006 and when I first bought my double-wide, one of the neighbors across the way that worked in the office had gotten ION Company, then they sold it to Monitronics. She sent the guy over and we went over stuff. I said, “Okay.” Brinks was right there to install it. It cost $30 something a month, which was cool. At that point, my kids were having problems. My daughter was always in and out of the hospital. And sometimes I don't get home until 2:00 in the morning. Having the system gave me the security knowing that my alarm was on and if anything happened, Brinks would call.

We had someone install our MONI system and it works great. If we have a blackout that's the only problem. The battery went down but it charged again so everything's fine.

I was going through my email and then I saw Brinks so I thought I’d give them a chance. Plus, some of my people had it in the past too. The rep gave me the rundown of how everything works. He gave me his number and said that if I needed any help, I could give him a call. He helped me out and he went over it a couple of times with me to make sure I got everything right in setting it up. When my kit went off at 2:00 in the morning, their rep called me and asked if everything was all right. They helped me out and it was a pleasant experience. Since installing the device, my wife sleeps better, so she's happy with that. And it also gives her a little peace of mind

I switched to MONI several years ago because they promised rate stability - my former company constantly raised prices. Then this January (with no notice or explanation) my rate increased. I called MONI on 25 January and was told by customer service my rate would be reduced from $40.61 to $38.69. I would get a credit for January/February making my February bill $36.77; and the bill for the months of March - December 2018 would be $38.69. My bill for February was $36.77; March was $38.69; but alas in April my bill was $39.27. I called MONI on 23 April and was told my rate was still $38.69; but a fee had increased which caused my monthly bill to increase to $39.27. So much for the January promise of a $38.69 monthly bill for March through December 2018. I am disappointed - but I now understand what MONI says is not what they do.

We lived in South Carolina until 2015. Our home was monitored by MONI when we sold it Jan, 2015. We cancelled the service. We have been billed for 32.99 monthly ever since. MONI will not resolve the issue fairly. Without any compromise they insist on $1187.64 payment. 1 year to go. We were interested in service where we live now. Our new home has a service we are unhappy with. MONI offered 2 mos. credit even though we have been paying hundreds of dollars for no service. Be careful what you sign because MONI could care less.

We just recently moved here and we also had a couple of different security systems in New York where we came from. Brinks is so easy and the equipment is a lot better than what we used to have. Their reps are all fantastic and knowledgeable. I called them a few times because I had a problem with one of the back doors' sensors. We tried doing it remotely and then they sent me a part. I tried doing it and then finally, I just brought in one of the guys. The rep that came in was fantastic as well.

MONI was recommended by a friend of mine who was working to remodel a church, and that was the service they had. I then got a business system. It was okay for what it did but MONI couldn't do cameras and smoke alarms for business so I changed provider a month ago. I was paying $50 a month with MONI, which is about what I'm paying for the new one, but the cameras are included. Right now, I'm still having trouble with MONI giving me my final invoice so that I can get it settled.

I have now had both and the difference was striking. My SimpliSafe system basically worked, but I was growing frustrated with it and cancelled. The keypad is battery powered and would eat the batteries about every month and a half. The tech support people had me try things that didn't help. When calling tech support, either a person picks up right away or you get a "we are experiencing unusually heavy call volume" message and wait on hold forever. When I left a message to be called back no one ever did. I think that was when I decided to cancel. The equipment works but is very low-end (for ex the keypad has a primitive small LCD display with rubber buttons).

Having a home security system makes my home secure when I leave for a vacation so I purchased one. Brinks had a sales guy who came around and he was friendly and professional. They had someone install the home security system and the guy who came out was good. But the system went bad. It has a low battery so it’s not connected to the call center. I talked to them but they said if someone comes out, they would charge me for that. When I asked why, they said something about five or six years so they shouldn't replace it. I am waiting and if they wouldn't come now, I will switch to another company. If I get a new system right now from a new company, everything is free. So, if they're not coming now, I might as well cancel.

I have had a TERRIBLE experience with MONI. When I first signed up with MONI, I chose them because the local representative, Mark ** in Los Angeles, CA, said that he would by my day-to-day and would always be available to help. When I first had everything installed I asked (twice) if I needed a city permit, as I had a system before and needed one the last time. He said, "No, we will take care of everything." I had my alarm go off while I was traveling, and the cops came, which ended up being a false alarm. Shortly after, a bill of around $400 came from the city. I sent to Mark, he said he and office would take care of and would also make sure permit was filed.

Since we bought the house in 2004, we’ve had ADT. It was outdated and they raised their price every six months. From $32 a month, it went to $44 so I called and complained. They lowered it and they said they were going to keep it at $36 and then they raised it again. Plus, when it broke down, even if they can fix it, they were going to charge a fee to just come to my house to look at it so I told them to cancel, forget it and I called Prolink who was the provider originally before they sold it to MONI.

I have had their service for a while now. Back in early 2015 I fell for the sales guy and got one of the Moni services. It was going well to an extent. The cameras that we received only would work if the alarm would go off. Not a big issue. I sold the house in Jan 2016 and again called Moni to advise them that I was selling the house and my new house already had an alarm system installed. Since the new owners did not want to take over the contract I was stuck with Moni. The Moni tech came out and uninstalled the alarm as well as the AC controller and took the items with him. 2 1/2 years later, I am still being charged each month. I have called Moni customer service and the best that they are able to do is a rate reduction for only 9 months. Now I am paying close to $70.00 a month for a system that I no longer need. Screw this company and run far away. The customer service is a joke. I want out of my contract.

My husband has antique cars and the cars are worth about 30 grand each. My husband and I drive a truck so we're usually gone from home and Brinks notifies me if something goes wrong. A month ago, they called me and said that we had a power failure. The battery was bad so I had my grandson come out and put in new batteries. He's got keys to the house and he's authorized to do that. We've had quite a few power failures out here and they notified me of it and then the alarm comes back on. In terms of the cost in relation to the quality, it was fine but all of sudden, the price went up. It used to be $58 and now, it's $62. But I've been happy with them and they've done a good job. But Brinks is about ready to expire right now and I'm going with Vivint because they handle my solar and I want everything under one settlement.

I did have a nice call with Jacob where he was able to assist me and make my current service with MONI a better experience.

I liked the cameras of Brinks Home Automation and it seemed there was more for the money. It has been two years now since I purchased a security system for my home from them. Six months ago, I had a pleasant experience when I had someone come to change the batteries of my motion camera. I love the features that are offered in my system, but I would like for its cost to be lower.

Back in the early 90’s when I lived in another state, my husband and I’s house got broken into so, 24 hours later, I had a security system and I've had one in every home since then. I live out in the country now and I never had any problems out here, but it's a peace of mind. I got MONI when I moved into this house about four and half years ago. I've used it for years now and I've had no problems.

I have had their service for over ten years and have been trying to cancel the service for the last three weeks. Their first attempt is trying to convince you to stay when you said no I don't have a need for an alarm system, first two times they hung up on me. The third attempt I was on the phone for 43 minutes to talk to someone and when I did I was told to expect an email from them and sign and return it. That email never came. I kept calling.

MONI came to the house in the summertime and they kept going around, asking people to join. They sat with us for a long time and the young guy was willing to work with us and give us what we wanted. He explained things and threw in couple of extra remotes. At that time we had ADT who had not upgraded their equipment so the stuff that MONI offered us seemed way on the top and that was why we changed. We hadn't seen that feature going through the cellphone because in the past, cell phone lines would be cutting most often and you couldn't inform anyone about anything happening to you. But MONI's system was not with the landline but through the cell phone and we didn't have that with ADT. Then later, ADT came back but it was too late because I'd preferred to go and skipped ADT since I always had that.

I am active duty military and purchased a house in GA, when I was approached by a salesperson about Moni Alarm service. I fell for the pitch and let them install it into my house. I stayed there for 2 years and got stationed in Louisiana. I contacted them and received an email as to where to send my orders to cancel my service. I sent my orders on numerous occasions over the past 8 months, and have dealt with the crappiest of people trying to resolve this.

I have had Monitronics for over five years and my interactions with their customer service team have been excellent. We have three doors and each door has a different key. I have one door when I go in and out, but the other two are not in the system yet. Sometimes, I forget my other keys inside so I call Monitronics to let them know because if I go to a different door, the other one would come on. Previously, I called them because the battery was low and the alarm was coming on. Most times when I speak with somebody, I do so in Spanish. And all people I spoke with were excellent with me. If I had any questions, they answered and gave me all information I needed. We have a good sense of security and a good experience with MONI.

MONI's field representatives came by and offered me more than what other companies do for the same price. They were courteous, quick, and knew what they were doing. I also spoke with their customer service reps on the phone. They answered my questions and took care of my problem. I just needed a new key fob and they had one sent out. The installers did a good job, too. My neighbor was getting a system and the representative came and I hadn't programmed the key fob and he took care of it for me. He had a little bit of difficulty because it was a different system than he's used to but he did all the calling and took care of it so I didn't have to. I live alone and I've gotten my home security system for protection of the house. I'd tell my friends that it's good to have a home system. It would help with their sense of security especially if they live alone.

This company uses a series of "failed" steps to continue to bill the customer when the customer chooses to stop or change services. I sent a certified letter on March 1 to discontinue my services. They debited my bank account early for the next month's services then sent a letter stating that I would need to call and visit a website to cancel. When I called, I was given a link to sign a cancellation document. The link was broken and did not work. I had to call again and was told they would send another. The "resend" never came.

Current customer who is very displeased with service. Long wait time to get anyone on phone unless you're making a payment. Contract is 3 years. If you are a quality company you shouldn't need a contract. Your customers will stay with you.

The Brinks reps are doing great. I call them when I need to change a battery or I need to change my codes sometimes because I can’t remember how. They’re very quick to get in touch with me or my neighbors when the alarm goes off. And they’re quick to answer any of my questions in a way that I can understand them. They’re also very easy to talk to and they are very concise when I’m needing instructions about the panel. Plus I'm very happy with the price. They’ve only come out one time to change out the security panel, and it was very quick and easy. They did it on a Saturday so I didn’t have to miss work. They explained everything they were doing and they finished the job quickly. They set off the alarm and the police actually came out. They talked to the police and explained what they were doing. Everything was fine and it was a good experience.

I bought my system over 5 years ago and they have never updated it. The idiot that installed it put the wire right next to our mail slot where anyone with a small hand can reach through and cut the wires. This company does not care about your safety. Canceling has been an even worse experience. When I called the first time they never sent the cancellation documents needed. It wasn’t until I filled a complaint with BBB that they sent me the cancellation email.

We live out in the country and burglary was going on in different places around and close to us, and we're in and out of our house, so we needed a security system. When you buy from Brinks Home Automation, you don't get in line. We got the Code 3 system from them several years ago and we've been happy with it, although it went off one time. Its performance has been good and we're satisfied with it. The features offered in our system are fine. We've been satisfied with the customer service. Our alarm system automatically started beeping six times, but Brinks got this straightened out.

Enter into a contract with this company at your own risk!!! You are crazy to use them! I for some stupid reason agreed to a lengthy contract a couple years ago... from a sales guy that was too good to be true. My parents even got one of their systems on their house. No real problems for first year then we decided to remodel and tried to call Moni numerous times for options as we were "gutting" the house and moving out for approx. one year. I hoped to "suspend" the service until we moved back into house instead of paying for alarm system that wasn't even hooked up. Got no real response from them on first few tries and then finally got someone who supposedly checked in to any options for us and he stated there was no way to suspend the service while we remodeled.

I have an alert pendant that I'm supposed to be wearing and it's only good for 25 meters away from home, which is pretty useless 'cause you can't even take a walk and have it on. Also, my equipment is getting worn so I can't read it anymore. I spoke to somebody a month ago and he wanted $85 to get new buzzes, which sounds ridiculous. But overall, I've been fairly pleased with MONI.

I feel more secure with the security system because because I live in a corner and my house is more exposed. It costs me $53 a month and I've had the system for 10 years. That's a big investment but it's worth it. I feel like it's worked for me and I would recommend a system particularly if someone's living out alone or living in a corner because the corners have a higher rate of break-ins than a house in the middle.

Moni purchased our security company and has been monitoring our alarm system for a long time (years). The issues are finally to the point that I feel UNSAFE with them monitoring my home. The system is connected to our smoke detectors. We had a small fire recently in the home and the smoke detectors didn't even go off and no one was notified. I haven't been able to contact anyone at the company to look at the problem or even return my call.

I've been with MONI for five years now. The first time I met with a rep, the interaction was very professional. He told me the different bundles so it was easy to get the right one that I needed. Then, the installation went well. We had a guy come out of Amarillo. When he got to the house, he introduced himself. He was very professional. He showed me step by step what he was going to do and did it. Then he guided me through putting in our own code and told me about the panic code. I thought it would be harder because I've never had a security system before but he made it very easy. MONI charged me a fair cost. I don't have the greatest bundle, but I get something equivalent to what I pay.

We got a home security system from Brinks because we do not have a good neighbor down here. Moreover, we have the cars on the side of the road up here and I have a motorcycle in the back with my Ram and a Bronco so I want to get everything clear down here, especially with a family because I'm working nights. I have my daughter and my wife. However, another company offered me something cheap so I changed. But in the long run, I decided to go back to Brinks because they have everything. And they gave me a good service.

MONI offered free installation and we took advantage of that. The reps seemed good to me and the quality of the equipment and performance of the system are okay. We have only the alarm, and their monthly fee is pretty normal. But they increase the monthly rates premium amount without notifying me and I don’t like that. I let them know that, but it doesn’t do any good. As soon as our contract is up, we’re going to cancel it. I’m dissatisfied and I wouldn’t recommend them.

Right now MONI is okay, but there have been a couple of times that it went off and I didn’t get alerted. But it could have been my fault because as I went to my smartphone, I saw that they sent me emails and messages. I was gonna get cameras from them and they came out yesterday, but I wasn’t satisfied with their cameras so I’m looking for another company to get cameras from. But I like the alarm system and I’m satisfied with it so far. The smartphone feature is also good because I used it when I was out of town. I would recommend them.

MONI is there when you need them, and if you have an issue, you call them and they are there to fix it right then and there. They have helped me pay my bill, connect and troubleshoot service. Their customer service is great. They're very polite and they help you in any way they can.

We moved back in December and contacted Moni security several times to cancel our service. We was with them several years and anytime our alarm system went off nobody ever contacted us. They are still taking a payment monthly from our bank. Would never recommend this company. ADT is much better.

Cancelling My Account After 5 Years - MONI has terrible customer service when canceling an account. I am moving and wanted to stop the service and called on a Monday. I was told I would receive an email in 24-48 hours to allow me to cancel the service. It did not arrive. I called again on Wednesday and was assured the email would arrive the following day by 10:51 am. It did not arrive. I called again on Thursday and was told by calling it automatically cancelled my Wednesday email, so again it would be 24-48 hours before I received an email. Total run-around. No supervisor, no way to improve "the service." What a miserable way to do business. Terrible, terrible customer service. They should be ashamed.

There are a lot of rivalries here in Puerto Rico and the crime rate is astronomical because the economy is so bad, and I chose to put a security system through MONI in the house for all the doors mainly for protection. The installation of the system was done by ACT. Every time I call them, their reps are very polite and prompt to answer any issues that I might encounter. If I have any issues locally, they have technicians that they will send to correct whatever issue I may have.

So I've had MONI Security for years, when 2 of my door sensors went bad they wanted to charge me to fix them, so I decided to cancel. Their cancellation process is almost impossible and they make it that way on purpose. DO NOT sign up with any service with this company, go through DAY or Comcast or anyone else for that matter. It's been two weeks going back and forth and still no cancellation. So now I have to go change my bank account due to this. Save yourself the headache and go elsewhere, this company is no good!!!

If I could do a zero star or negative star review, I would. This company endorses salespeople who lie and will tell you whatever they need to for you to buy their product. We bought this worthless system 3 years ago and asked their salesperson several times if there was a contract or cancellation fee- he said no. A year and a half later we call to cancel due to losing my job and WOW- AMAZING, 5 year contract. We request a copy of the contract- it takes 30+ days to actually get to us. The signatures were forged, neither one was mine nor my wife's.

Several years ago, my brother was selling for MONI Security as a summer sales job while he was in school. After someone tried to break into our house at 3:00 in the morning, we contacted my brother and got the system. The fact that my brother was selling for MONI made us able to ask a bunch of questions and I felt my brother would give me a more honest answer than a regular salesman would. In that way, when we asked him about things, we got the information we felt like we needed and that was the determining factor for us.

MONI has always been there for me. I had talked with their customer service about sending the alarm certificate to send to my insurance company, and the rep was really nice. I also contacted them for an alarm system check and I asked the rep for a new sign, since mine was looking bad. They curled backward for being out in the sun for so long and I asked the rep if it would cost anything and she said that she would let me have the signs as compliments. She just asked me how many I needed and said that there wouldn’t be any charge. I told her that I needed the one in the front and another one in the back, but I only received one. I then called them and the guy said that the previous rep only put one down, but he said that it was no problem and he sent me another one at no charge. If anybody asks me about MONI, I will tell them that I have always been pleased, and I feel safe and secure with them.

I've had Moni for several years. At the end of 2017 my husband and I renewed our contract in order to update the antiquated system and install the doorbell camera. All was well up until the camera stopped working. It has been over 1 month and Moni continues to blame the manufacturers of the doorbell camera and have not fixed the problem. I'm now stuck with a product that doesn't work and a new contract that I don't want since I only renewed for the camera. Go with ADT or a security company with more reliable products. I'll be filing BBB reports soon.

I liked MONI’s price and the services that they have plus, when I started with them, they offered me more sensors. They were offering certain ones and they added two extra ones so that convinced me. It’s a company that really works or care about their customers. There was a time when the alarm was going off with no reason. They checked everything and said it was the batteries. We changed the ones they told us and we got all that fixed with their help over the phone. When we moved to another house, they came and installed it and we did another contract. They upgraded the panel to a newer one and put a few more sensors. They explained everything and I feel more confident with more protection.

I am 72 years old, disabled in a wheelchair on a fixed 830.00 a month. I signed a 2 year contract. After 2 yrs. they continued removing payments. When I called, they said, "No. No. You have a 3 year contract..." When I told them I wanted to cancel, they said there was nothing they could do, but they offered me a lower price on what I thought was the remainder of my unwanted third year. Two months later, they sent me a letter for verbally agreeing to a fourth year. I'm old but I'm not dumb. I read on the website "pissedconsumer.com" lots of folks, got deceived the same way. I would like all my third year payments returned and the phony 4th year canceled... Date installed 5/19/15.

The Moni installer was accommodating with my schedule and did it in the late evening as I was working and I had stuff going on in the daytime. I already had a system in there but I haven’t used it and they thought of combining the system that I had already with the new system, which worked out. I like that their customer service reps call right away. I'm paying $54 for this. When I’m gone, I feel a bit more secure. I don’t always click it on but I needed to put it on. It lets me know if anybody opens any door especially because I have a monitor, which is from my old system. It helps if somebody tries to come up and get up in the house. I will recommend Moni Home Automation.

I am so disturbed by lack of understanding for their customer service team. I have been a customer with MONI since 2005. I moved and signed a 36 month contract in May of 2016. My bill went into default (just due to some life challenges in 2017). Once I paid off my bill I called MONI back to reactivate my services since they were not monitoring due to lack of payment. I just found out that when I reactivated my account that 12 months was added onto my already 36 month contract. I would have never done this. I listened to the call and not once did the customer service agent state that this was an extension of my contract. He stated that the term of my contract was 12 months and that is what I took it as. But, I guess I was wrong.

We bought the home from someone else and they already had MONI Security installed, so we inherited it. The previous homeowners spoke very highly of MONI that's why we just continued with the contract. We have been in the home for three years now and we had a very good experience with MONI Security. We had one issue, unbeknownst to us, where the camera ran on regular batteries, so we were getting a beeping sound. And then, I called them up and they had someone within 24 to 48 hours come in, and took a look at everything and gave us some practical tips on how to maintain the system.

MONI was recommended by my son. I spoke with their CS one time because the alarm went off but it was nothing and I had to tell them that it was not a real alarm. Their reps were very good and they are all so courteous and nice to me. Also, when their techs installed the alarm, they were very nice to me. It's an excellent service and they are always caring for us when the alarm goes off. They're always prepared to help us.

MONI's home security service has been very good. One of their agents came and explained the service. I liked it better than what I already had so, I switched. The installation went very nicely and I like that the security system has a remote control gadget that allows me to turn the alarm on and off outside or wherever. I could also use it to call the police and to report any medical emergencies I might have. My other service did not have that. Plus, they put the alarm in an additional place where it was not put by my other service before. Moni's price is a little bit more than what I was paying before but it is a good service to have. They do everything they say that they are going to do and I feel more secure now.

I am extremely pleased with MONI Home Security. Recently, we lost our access to our TV programs, the black box behind the TV crumped out. We had lost power for our regular telephone line, in addition to the antenna function for the TV. It took about two days for the phone company to get somebody out to do a repair job. And while he was in the middle of it, I realized that if we haven't had phone service, then what's happening with our security system? So I called Moni and they told me that they don't deal with landline phones. They have our portable phones so if we lose our line with the phone company, we still have our protection with MONI and that was extremely good.

MONI's installers came and got the job finished, but they left one of the sensors off the window. Getting through the customer service team is easy and there wasn’t a lot of hassle. Since the installation, I feel a lot more secure with an alarm system.

My March 2018 bill arrived from MONI and included within it was a new Cost Recovery Fee. No prior notice either by mail or electronically was provided prior to the fee being assessed and forevermore. When I contacted MONI billing services about this fee and lack of notice, two things occurred. First, the reps I spoke to were unable to provide a definition of what the fee was (I had to go to Google and run a search to learn what it is). Second, they failed to provide information as to why there wasn't an official "notice" provided to its current customer base. I should not have been surprised. MONI characteristically raises its monthly charge by 5 percent annually but never provides advance notice.

Would give NEGATIVE 5 STARS if possible!!! Zero customer service and system junk!!! Can't get a hold of a person unless new customer - no customer service phone number that doesn't require you to be on hold for hours (literally HOURS without speaking to a live person). If there is an issue with billing/equipment, NO SKILLED REPAIR TECHNICIANS & HOURS ON HOLD TO TRY TO GET A LIVE PERSON (Who will transfer you to someone else which puts you in the infinite HOLD cue!!) We are a business and if this is the way we conducted our business our doors would have been closed years ago! No wonder they keep changing their name!!!

I've had MONI for several years and my system works great. I've tried a good at setting my alarm but I've set it off a few times. I have to usually get it reset before they call anybody. One time I set it off, I didn't have my cell phone so they didn't get the alert for a little bit. I got up before the police got here. But I only had one malfunction and they've responded when they should.

I was with Brinks/AT&T for about 30 years and then I got MONI and my experience has been good. The only difference is that MONI is wireless. Now my only problem with MONI is with the doorbell that they installed. It worked for a while and then it stopped. My wife spoke with them recently trying to figure it out and they said it didn’t have enough something on the internet. But other than that I'm happy and satisfied.

I live by myself and I need security. MONI put in the security system years ago. I turn it on at night and turn it off in the morning. Last month, I called and talked to someone because I needed proof for my insurance that MONI is still monitoring my security. They emailed me a letter to give to the insurance company. With MONI, I feel more secure because if anybody comes to the door, the system is gonna let me know.

MONI came by doing house checks and they talked to me about the system and what they provide. The reps have been very helpful, knowledgeable and courteous. The service they have provided was straightforward and they gave me everything. I wanted a keypad for my walls and they gave me two of those. They set everything up and everything works good. A weak battery went out the other day so I called customer service. The rep told me where to look for the battery and I went to get another one and put it in. I called back and told them everything was fine. He checked the system and everything worked perfect ever since.

After balancing my checkbook the week of Feb.19 I again saw that Monitronics raised my price. I was mad and decided I had enough and I was going to look into a new service. I called in ADT and had that installed 2/23. There is no way to contact Monitronics over the weekend and my install wasn't done until 9pm on 2/23 so I had to wait until Monday to call and cancel my service.

I saw someone else with MONI and I said I was going to try it out. Last time, when I asked them why my alarm was beeping, they walked me through it over the phone so I was pleased.

Moni Home Security's system is direct to the Police Department and the police are not connected to the phone or any wiring in the house. However, I'm pissed off that I have to pay $50 to the city of Richmond Police Department for the alarm when there's a false alarm. They sent me a very intimidating letter saying that MONI sent them information about it and that if I didn't pay the $50 in 30 days, they were going to send a collecting agency. I've been with Moni for five years and I've never had to do this. They've never had a false alarm with me.

The security system was introduced to me through my extended home warranty situation and it sounded like a good deal when it was presented to me. I had ADT before but I prefer MONI. My experience with MONI is good so far. They have a quicker response time, more equipment was accessible to me for the same amount of money, and it was more updated. The person that installed the system was very good and very professional. He ended up pointing out some things to me that needed updating. I haven't been able to find a battery to replace the battery that has not been working and the reps told me where I should find it, but I haven't been able to find it nor were they able to furnish me with the battery.

I had Pinnacle then I got transferred when Pinnacle was sold to MONI Security. I stayed with them because I didn't want the hassle of looking for somebody else. One time, the sensors on the doors weren’t working right so they had to come and replace them. But we had to make an appointment and I had to wait for a week for them to come and fix it since they had to come from out-of-town. Also, I've had the box changed twice already and MONI's only downfall is that they offer the security cameras but it's extra and pricey. We have to purchase the merchandise and cannot rent or upgrade and pay a little bit more. They should have offered it from the very beginning. Still, having MONI Security is a good investment.

MONI Home Security is good and I like it. The system that was installed might be a bit different and I noticed some changes. When I first got the alarm system, you could hear it in the house going off. But now when it goes off you just hear it when you’re close to the window or the door. You can hear it outside going off, but you can’t hear it inside so I need to talk to somebody. But when I had a couple of salesmen trying to make me switch over I just told them I was gonna to stay with the one I got.

I’ve been working with MONI Security for about four years already so I just elected to continue the service and move up to another location as well. I had a very positive interaction with their reps. They took care of me. I had no issues. The process was expedient, quick and simple as simple goes. The installer was really cool. My MONI Security package includes the displays. In one location it was motion plus sensors while it was just new displays in another. Besides having the head-up and having enough guns to ward off an army I’m good with the security since the installation.

I'd signed a 3 year contract with this company on September 2012. My contract ended on September 2015. I was on a month to month service from September 2015 to March 2016. On March 22nd of 2016 I signed another contract for 2 years with them. This means that my contract should end on March of 2018. I called them today and was told that I still have another 24 months until my contract ends. Very dishonest company.

We signed a contract with MONI Security to comply with our insurance needs (fire monitoring). We sold the house a year after and were told they could not service the new location. We spent some time with their customer service on the phone and they told us our account was on hold until we either bought a new house or needed it at a different address. 6 months later, they called us to say we owed them 6 months worth of service, which they never actually did anything for (since the new house could not be serviced).

I had a home built in a new community and it was suggested that MONI Security would be a good agency to use. The installers came, installed the system, and showed me how to operate it. I spoke with their customer representatives when we were getting the system installed and our transaction went well. I am happy with MONI’s service. My last bill indicated that something was going up a little but it wasn’t a lot. I just wonder why but not to the degree that I wanted to call.

I wanted a home security system and got MONI after seeing their advertisement. Over the last few months, I had some problems with the sensors so I called them. The tech came and he was nice. It didn't take him that long to install the stuff and then he left. Everything works perfect. We use it every time we leave the house and we turn it on using the phone. Also, we're able to control our thermostat using the smartphone so we're happy with MONI. However, I have seen advertisements from AT&T offering $29 a month so I asked my wife why we're paying $50 a month with MONI Security. There is no sense in spending $50 a month versus $30 a month and I know that I'm on a contract.

My aunt uses MONI Security and she likes them. Plus we had come from a house where we got robbed and by purchasing a security system, we felt safe. The salesperson came out right away and the equipment has good quality. It's not bulky or ugly and it works great. The features are cool too. I like them. I can control the thermostat and I can call the fire department or the ambulance. All the sensors connect too. But we live close to the Air Force base and the jets go over our house so the only thing that sucks is that sets off the glass break sensor if they simply shake.

MONI's service has been fantastic. However, I have to pay $56 monthly, which could be lower. But I'm happy and very satisfied with them.

We contracted with Vision Security and Security Networks in November 6, 2013 for a security system. We were billed by Security Networks (even though Monitronics had already purchased the company. All of a sudden, our monthly payments increased several times since September 2016 without any notice from the company. The increase only showed on our bank statements. I called and was told that there will be increases but we would be notified. There were increases in March and October of 2017 for a total of over $6.00 per month, but we were never notified. We are on Social Security and this is one expense that we can no longer afford. Our decision was based on the facts that they did not ever respond to us when the alarm did go off.

I feel safer with a security system when I’m home and when I’m away. MONI’s service has been better than my previous service provider. Whenever I call they respond and assist me and walk me through the process to see what’s wrong in the system. They find a solution and help you and guide you through the process to find a solution. They are also a little cheaper than the other companies and it’s in line with what others offered. It’s a good deal.

MONI is a replacement security system from what I had previously. It gives me better coverage of my house, and my family feels secure when we are away or at home. I have cameras all the way around the house and so far, it has been good. The video quality is very good too. I had an issue with the batteries that went in on one unit but MONI fixed everything for me.

I needed a security system because I live alone. MONI Security was advertising and at the time the price was right for me so I decided to go with them. I wanted to have the fees come out of my account but I changed that because when the prices of their service increased, they didn't notify me. So, I took that privilege from them and their reps changed it like I asked and they were nice. I got the security feature where you input a pin on the front door to unlock it and I was charged extra for that. That wasn't satisfying with me because I could have gone to Lowe's and got that. I told them that and they said that Lowe's will be more expensive than theirs.

I have been working with Alliance Security. I didn't know that it wasn't MONI Security until it was installed and I was looking at the contract. I found that MONI is like the mother of Alliance. Anyway, my security system is working fine and I'm glad I have it. I have the alert system if anything should happen and I have cameras and alarms on all my doors. I used XFINITY but I like MONI or Alliance best because it was cheaper and it had more cameras to offer. Going through Alliance is probably costing me more but it's okay. I have another year on this contract and I've decided I'm going straight to MONI from now on.

We've had MONI for a long time now. The times the alarm has gone off, their response time has been excellent. I'm very satisfied with what they have done.

I signed up for a security system, Northwest, back in 2014. Then some guy interested me in squishing my services or buying-out in 2015 so I switched to Monitronics. I had a $600 payoff for something and I wasn’t aware of it. Prior to that, a guy had talked me into switching to Monitronics and said he’d pay out the contract from the other guy, but he never paid me. So I signed up with him and the next thing I know I got switched again to another company, still with Monitronics, and I paid $600 or something for breaking contract with Monitronics even though I stayed with them. It didn’t make sense because I broke the contract but I was with the same company. I got taken advantage of and I didn’t know what was taking place. I thought it was a totally different company but the service was still provided by Monitronics.

Moni Home Security had a special that was $75 for the whole house when I signed up with them. When the system was installed, my interactions with their installer were great. There was a deactivated alarm system in the house when we moved here and a gentleman came out and installed all new sensors. I’ve also called customer service a few times to see if they could lower our bill and they’ve been helpful and lowered the monitoring fee. Whenever I’ve called with a concern, they’ve been really quick to deal with it.

This alarm system is so horrible there so many glitches. It's even so bad when the person who hooked it up offered to give me $100 just to sign up and I said okay! Sold my home and have been trying to disconnect service for 2 weeks now. They keep telling me that they're going to send me an e-mail they're going to disconnect. They don't do anything. This company is horrible. Stay far far away.

I’ve had Moni Home Security for quite a while and I like them and I’m very satisfied with them. They monitor my security and they send people out when we get alarms. I’m very happy with the response time. A lot of people are coming to my neighborhood and they want me to change but I said “Nope, I like my security system.” Moni must keep up the good work. I would recommend them highly. I would tell others to go ahead and get Moni because everybody else that comes in here are telling me they’re wireless but I haven’t had any problems with Moni and I’ve been with them for quite a while. And if I did have any problem they would take care of it. I just wish they would lower the bill for senior citizens.

We used another home security system 25 years ago and then we discontinued that for a while and then went with MONI Home Automation. We've had MONI for quite a few years now and it was easier to install than the original one because of the newer systems that they have. The original one had to drill holes through all kinds of places up in the attic. The features offered in my system were fine. A couple of years ago, I called them to see about getting the monthly charge down a little and they told me other kinds of features that were available. I called them the other day because we're not home and I was concerned about whether when my payment was due. The reps handled the situation very well. The overall functionality and performance of my system is fine and I have an app on my phone that emails me when the system has been activated or deactivated.

MONI Home Security talked to me in a friendly way, and if I didn’t understand anything, they explained things over and over if needed. They were concerned and wanted to make sure everything was right. When the guys came in here for the installation, they showed me that they were from MONI and did what they had to do. They didn't mess around. They got the job done and showed how everything worked. I really like the system and my wife loves it too. I feel more secure now and I’m absolutely satisfied with the service. I would recommend MONI. They have good service and quick response.

So I am listed via email on someone else's account. I have asked for 6 MONTHS to be removed since I do not know the homeowners and should not be able to access their account (to you know shut the alarm off). I see their contact info, along with home address, etc, in the regular emails I get with security alarm events. This happens semi regularly for them for some reason... (maybe they have dogs who set it off accidentally, idk) Anyway, after emailing the company every time it happens, I've given up and am emailing the homeowner directly. This has not worked either. These people are idiots for letting this company provide "security" I literally know where they live and have access to disabling their alarm. DUMB.

We have MONI for five years now and we’re comfortable knowing that we have it installed. Occasionally, I call their customer service team to say we want to do a test. My conversations with them went fine and their response time when we tested it out was immediate. When we replaced the battery recently, the experience was very good. The technician guided us through the replacement and was very patient with older people. In our struggle for our challenge, he was most helpful. I'm okay with everything and we’re satisfied with the service.

I chose ADT first but then MONI came along and offered me a better deal. The young man who came was very efficient and knowledgeable. Moreover, he left us with the information we needed. I was very pleased with the service I received. I talked to customer service a week ago because I changed my credit card and I had to give them a new credit card number. It was a piece of cake. Out where I live in the woods, I have neighbors that can see my house and we're all watchful of each other. With the added system, I feel secure. We have a good system and it's been consistent.

We've had MONI Security for a long time now and it has been a very good experience with them. The rep who we have dealt with was a nice guy. MONI is a good home security system and we would recommend them.

I have had issues with my security system going off and not hearing from MONI. I also tried to add more cameras and never did receive any calls or emails back. The salesman that we purchased this from was pushy and said we could cancel at any time which isn’t the case. We had just had our first child and he played on those emotions and now we are stuck in a 5 year contract that we want out of. No responses back and now we are getting taken advantage of. Such a terrible experience.

I didn't have anything before so I decided to get a security system for added security and personal protection. The customer service rep that I dealt with from MONI was very pleasant and patient, which was a good thing because we had to go through a lot of things and spent about an hour and a half together on the phone. I was doing my work at my home office when the tech installed the system. He explained to me how to operate it and I signed the papers. At the time, I just wanted the basic system and then add more features later. However, it would have been nice if there was more than one camera to have more of a view of the area. In retrospect, I would've liked to have known a few more things about it as far as some of the monitoring features, but I can work with that just fine. The system is very good and with it in place, I feel better when I'm gone or when I'm out of town. At least if something does happen, I'll be contacted.

I have been with MONI Security since 2002 and their representatives have been excellent. One time though, I forgot to turn the system off when it started ringing and I left the fan ceiling on and when I closed the door, the alarms went on. Also, during the times when MONI called the police in Puerto Rico, the police never came. Only once did the police call me to see if everything was alright. The police do not pay attention to MONI here in Puerto Rico.

We had another home security provider and MONI gave us a better deal. When our motion detector in the garage wasn’t working, we had to replace the battery. We called them to do a test because we haven’t done it for a couple of years. So, we decided it was probably about time to check and make sure all is good. Their response time has been great and I feel secure. Moreover, we’re happy with the features we have. However, the android app doesn’t always work well. Frequently, I’ll arm it and it will sit there and go through and it won’t arm. So I have to hit it a second time before it will arm. Nevertheless, MONI's system is good and the quality of the equipment is better than ADT's. Their price is good as well. We have recommended MONI to others in the past and told them that we have a good relationship with the company.

I became a customer in 2005 and cancelled my service in Oct 2017. This process is STILL going over 4 months later!! I was initially told they'd cancel my service and send me a cancellation document to sign and return. I never received a cancellation document and was charged again in Nov. So I called again and was told the document would come via email and needs to be electronically signed and emailed back. OK...I took care of it that day after I received the email.

I have a home and there isn't anyone with me and my wife. When I'm not there, I needed to feel secure. I was with another company at first and they changed to MONI. The installation was really clean. They just tied into the same equipment I already had. The features are good and the cost is very good for the quality of service. I'm satisfied with their customer service. I just want to make sure that I can get in touch with them when I need them and they respond back, which they have. I'm very satisfied with MONI.

My brother and sister-in-law got MONI and they recommended it to me. The installation was good, and the team was professional, courteous, and very informative. I lost power at home for three or four days and when it came back on, the thing was beeping. All it had to do was tell me about a low battery, and all I had to do was call in, and the reps gave me a quote and we fixed it. We did it over the phone, and it was a very positive experience. I have told my friends how good MONI Home Security was, and that I had an excellent experience with the company. It’s very reasonable and reliable, and everything is great.

I called MONI Security to stop our alarm service, as our house sold, and we are moving out. Because our house sold so quickly, we are leasing until we find a house to buy, since we could not find a house quickly enough. MONI Security informed me that I have to pay out the rest of our contract (about $360) because I am "breaking" the contract. However, I am NOT breaking the contract to use another alarm company; I am ending service because I have to!!! I am moving! My cable company and electric company allowed me to end my contract and are stopping my services without requiring me to pay out my contract!

MONI's rep came and wanted to know if I needed a home security system. It was a perfect sales pitch, and he was a good customer service rep. When MONI said the guy would be there by a certain time, he was there by a certain time. He got there a bit earlier, which was even better and I didn’t have to sit around waiting. I live in a town of 600 people and for the longest time I’d go out for the day and leave my door unlocked, and I didn’t have to worry about someone breaking in. But times have changed and theft was getting bigger now. MONI's system is good to have. Plus, they have good service, on time, and take the money out when they’re supposed to. If I have a question, they’re there to answer it. I’ve been satisfied with them.

MONI Home Security has been nothing but true professionals. My neighborhood was going downhill a little bit. A lot of new people are coming in and they built some low-income housing apartments less than a mile away from where I lived. Having a home security system is what we already thought of. We were impressed with our initial sales consultant for his knowledge of the alarm system, response times, and his ability to talk to us. He had to send a request in to ask more information on one thing I asked them, and when he came to the house days later, he answered that question. He also told me that it took them a little bit to get the answer because he has never had somebody asked that kind of question.

MONI is a very responsible and a very good company, and I would highly recommend them. They've been very nice and accommodating. Whenever I call, they resolve the issue I was calling for, help me, or steer me to a different situation. Also, I like the type of equipment they provided me and it does a great job of monitoring my home. I have felt more secure having it. The system was set up and they were all-inclusive. Bells will go off whenever a specific door is opened that has been wired. During the installation, the only thing I did not care for was the Variac wiring. I thought at that particular point in time, they would not have to drill so many holes. But I liked the end results. The cost, however, is a little prohibitive. They worked with me on the price and I do like the features, but I would like to get the cost down.

I told the MONI sales rep I didn’t want it but she was pushy and she offered me a deal that I couldn’t resist. We have four to five doors sensors, glass break downstairs in the basement, and three motion detectors. I’ve been through protecting my home before and I want it set up similar since I was doing it, and it’s all good. I had American Defense System and ADT before and they are similar with MONI in what they provide, but MONI is more transparent, honest, and upfront about the billing. Everything that they said they would do as far as the service they provide and the amount that they would charge have been spot on and 100% accurate.

A MONI Security representative came in the shop. I have talked to their team for a couple of different reasons and we had a positive interaction. MONI is a good service.

We moved in originally and had an incident where somebody came to our house and knocked on the door. The guy knew we were home and we talked but he tried to break in so we ended up calling the police. The young guy was on drugs. That prompted us to realize that it would be better for us to have a security system and we did. We've been with MONI for some time now. We’ve had Protection 1 before and we’ve had good experiences with both security system but we changed mainly because there was a better offering from MONI at the time. Their sales and customer service team of MONI was very good. They explained the system and talked to us about our needs, what we wanted and the type of protection that we wanted in terms of the equipment.

We purchased a home security system some years ago from another company, and they either sold it to or converted to Monitronics. We called the customer service before and we were satisfied with the results. The features of the security system are sufficient to what we need. They work properly, and we are enjoying the service.

The Moni Home Security rep told me things that turned out not to be true like that I was not tied to a contract. I’m tied into a 6-year contract though and I’m not happy about that. Plus, they did not offer to do anything for the situation. The system itself is adequate but the cost is way too high. If I had an option, I would be looking someplace else. I would tell my friends to not go with Moni Home Security.

Thank you to Theresa for investigating my case and resolving it within the week. I truly appreciate the time she took to look at my account and process the service termination when my house sold. She was a pleasure to talk to and left me with a better feeling about the company.

Everybody at MONI was really good and I didn’t have any heartburn whatsoever in trying to get all the stuff done. I already had their security system in but I wanted to do add outside cameras but it got delayed. Then, my two-car garage outside got broken into, where I wanted the cameras and motion detectors placed. The next week, the cameras got installed. Everything about the system is fine. My service is $53 a month with the cameras and the security. They provide a fast response if anything happens. I've had some actual false episodes and within two and a half minutes, the police department was in my yard. The response was great.

Moved from my house and "stopped service" at end of October. I have moved before and stopped service from another house, I do like Moni service and was considering asking my new live in partner if he wanted security service. Moni is still billing me on service on a house I don't own. I have refused to pay after calls from their customer service and they even have the documentation of my call telling them I was moving. They need to make this right by stopping the service and crediting the account, perhaps I will think about a future service if they can make the customer happy.

I want to start by saying I've used this company for about 2 years- the equipment they use is bulky and large which I personally dislike however I have had no big issues with them. Until about 6 months ago we decided to move and build a new home. Since new homes take time to build we got a rental property for the 6 months until completion (Obviously you can't install an alarm system in a rental). I asked if I could place my account on hold for 6 months. We were told no and have been paying the normal monthly fee without even having the equipment.

I was with ADT before, but they weren't doing alright. Then, I had a friend who was with MONI Security. He told me about them and I got their service. My sales rep gave me a lot of equipment and stuff that came with the service. Then the technician, who was knowledgeable and nice, installed them. He let me know what was going on and explained everything to me. I'm always trying to upgrade to something better, and when I did that when my contract was almost up, it added two more years to it. Overall, I like MONI's service. They have a good warranty and they're 70% better than ADT.

Moni never did install all the equipment they promised. The technician was out of parts and repeated calls never accomplished anything. Camera quit working after a week and they just kept making me spend hours on phone with tech support restarting the server and scratching their heads and telling me it should work. Never would send some one to just fix it or replace it.

MONI's customer service was amazing. They came out and gave us an estimate. They also let us know how it could be set up. We even had the fire alarm installed through them as well and it was such an easy process. They were very professional, friendly and helpful. For the installation, they also went with the pre-programmable thermostat and they had explained to us where we would like the system to be where we can activate it and deactivate it and it's actually right by the entry through the kitchen. Then they put the sensors all around the windows with no mess at all. It was a great experience.

I completed my 36 month contract and was on a month to month. Tried to get information on an upgrade and got passed around from one voicemail to the next - tried calling back, left messages - no response. They would rather charge an increased monthly rate apparently. Shopped for another system and tried to get Moni service stopped. Moni service was still working when I had a water heater fail and the control box with the power etc had to be removed as the walls were taken down to the stud. NEVER ONCE was there an attempt to contact me to determine if there was a problem - they used to call me if the battery was low, or a door was ajar or a smoke alarm was alerting (which when I got back to the house it was not)... but the entire system goes down and no call?

MONI contacted me and resolved the billing issue. If I had received this level of customer service when I called the first time, there would have been no reason for this complaint. Theresa T. did an excellent job. They had the issue solved before contacting me.

Moni contacted me promptly and cleared up the issue with reassurance of the cancellation being processed. I appreciated the service Theresa provided and glad to resolve this on a positive note.

We wanted a home security system, and we were contacted by MONI several years ago. We've had the system at least five years now and we're pleased with it. All the problems and questions we’ve had, they’ve always been helpful and they've met all of our needs. We've never had an emergency, but I appreciate that they text and call us right away whenever there’s anything going on. We have the motion sensor, but a lot of times, we leave it off because we have pets and they can jump on counters so that doesn’t work for us. Recently, we got a new box installed as we wanted something more current, and that went very well. It only took a few minutes and the tech did an excellent job.

An alarm system is good for your home and that's why we got MONI. We’re in and out so we need the alarm. The installation process was good. I make sure that the alarm is on when I leave and it’s on when I come back. And every now and then, I test it by walking around in the house without turning the alarm off. We also alert our neighbors that we have an alarm system, so if it goes off and we’re not here, they’ll call the police.

I've had MONI for four years now but I've had them before too. When there was an issue with the system, I talked to them and they resolved it. I'm happy with them and I've referred a couple of people to them too.

We're very happy with the MONI security. It works great. I started out with this company a long time ago. It might've been some other name but it has always held up good and done its job for the better so we've just stuck with it. Their customer service is perfect. I have called a few problems. I've made a mistake and called the wrong number and I called them back to tell them. And sometimes the speakers would go down. I have to call to see how to maintain that. They've always helped me and been able to solve the problem to my satisfaction. Plus they're very professional.

We sold and vacated our home in TX on July 1, 2017. I had notified Monitronics that we were moving. They suggested suspending service until we moved to our new home. When we got a consult over the phone at our new home we told them we did not want their service and to cancel. They did not cancel but continued to draft our bank account. I called multiple times and always got the runaround for trying to cancel our account as they never sent the "special" cancellation form they said they required to cancel. I finally sent a certified letter which they received. They stopped drafting our account and started billing us as well as continuing to send us notices about alarms going off at our previous home.

I just signed up for service. Advise rep that I ordered online and my card had already been charged. I check my account and I had been charged again. I call back and after being on hold for 15 minutes I hung up. I called Jason at the number listed in my email. No answer so I left a message. I then get a call from Ross who used a shy dialer so he could go straight to my voicemail without actually speaking with me. So I call him back. No answer.

We signed a 2 yr contract with this company over seven years ago, we've tried repeatedly to cancel the contract after seeing the home. We've sent in written cancellation multiple times and they never seem to receive it, however they still charge it bank account every month. DISHONEST COMPANY THAT REFUSES WRITTEN CANCELLATION REQUESTS.

MONI took over my alarm contract, not long after my equipment started malfunctioning. No one at MONI could fix the issues. Now they won’t let me out of my contract... MONI says I owe them for 9 months of service for monitoring a system that does NOT work.

Somebody else that I knew had MONI and so I got them as well. I have a few things going on now but every time I call MONI, they would try to walk me through them but it didn't work all the time. Also, they didn’t ever send anybody out so I quit calling. They didn’t work very well so I'd put things together myself at home. They ain’t that bad, but I wouldn’t recommend them.

A home security system makes me feel secure and I love the MONI system. It's an updated system that's easy to use. We'd love a new system, but we had them for a while. We had ADT, but I've been dissatisfied with them. I liked the panel that MONI offered. It's more like a computer. It's large enough where I can see it. The other one didn't have enough features on it and it has a small print. The MONI system was also easy to install, and they were easy to work with. They were efficient in getting everything done quickly. They looked at what we had previously. They were able to accommodate the things that we didn't have in the previous system. They were able to change some of their add ons based on what I already had. The installation team was also professional. They did a very good job in installing everything. They knew what they were talking about and were very knowledgeable about the product.

My neighbor has MONI across the street and he talked so highly of them. I took his word, gave them a call, and I’m glad I did. They're very good people and they checked up on me regularly. I used to have ADT but to them, I was just a number. MONI's installation man explained every little detail to where I knew exactly what to do after he left and in case the system went out. He was very thorough. We have the equipment for in case somebody breaks the window and when I dropped something accidentally in the kitchen, it went off like somebody was breaking the glass. So, that’s a plus and I was very pleased. I love my MONI. I work two jobs and I know that if something was to happen, they would call me right away. Even if I’m at home, I’m at ease. On each side of my house, there’s a cop and a sheriff, and across the street, there’s a DPS. So I’m surrounded by security all the time.

The salesman from MONI showed up within a week of when we moved in. We were new to the neighborhood and he showed us a few different options of what we could go with. Knowing what some of the other security companies were, we thought this would be the best value. The salesman was really nice. He explained everything right up front. I had a couple of other questions that I did have for him at the time and he was right up there with an upfront answer about it. He didn’t try to sugarcoat anything or hide anything. It was, “This is what we got” and “This is what it does.” It’s the kind of service you can expect out of it. There was nothing that we found out later on that was a surprise that we were not prepared for.

There was a problem with needed service and an extra charge. After speaking to Theresa, the problem was taken care of. Thank you.

We had ADT here but I thought MONI was a better system. They came, changed all the equipment and put theirs in. I've ordered new signs for my yard a while back and they said the signs would be here within a week or 10 days. But I ordered them a week ago for the third time and they still haven't come. Otherwise, everything has been fine. The system is good and we like it. We've had MONI for five years now and I would recommend them to anyone.

I went with Moni Home Security for safety reason, and we’ve been with them for so many years. Customer service is the ones I speak with when there is an issue, and our experience with them has been positive. I have been pleased with their service when they came to my house and they showed up on time. When it goes off I know I need to check on something.

I wanted a medical monitoring and the cost that MONI was advertising was the same as what I had paid for medical monitoring and it had the home system monitoring with it. The guy who came to install the alarm system was very professional, courteous, and did the job quickly. He was very good at his job. And while I haven't really used the alarm system, it has a storm system alarm that would go off in the middle of the night, which I don't really like. But, MONI said there's no way to stop it.

I would recommend MONI to anyone. The salesperson who came up explained everything well and was friendly. Everybody's been polite and good to deal with. The installation also went well. There was a security system in this house but it didn't have any door sensors in it, so they added and updated it. I like the cellphone aspect of the system. I can arm it and disarm it whether I'm home or not. If my kids come home from school or whatever, I can control it even if I'm not here. We have a lot of power outages here, and I like that I'm notified wherever I am when the power goes out and when it comes back on.

I had ADT before and I was no longer on their contract. That was year to year and it was getting a little pricey. I had some cameras installed in my house and the guy who did the work had a friend who installs and works for MONI. I thought I could get the service cheaper by five bucks a month. I went ahead and did the switch but unfortunately, it put me on another three-year contract so I'm stuck until 2019. The price has gone up too from when I first signed on. It’s going up a few bucks a month.

My home security system is about three years old, and I just changed my plan. I called because I’ve been running into a lot of programs that were cheaper but after I get to look at it, they were not really cheaper. They sucker you in with the cheaper rates for right now. But then it jacks and backs up in a year. I just stayed where I’m at with MONI, and we cut the monthly cost down for about 10 bucks. Right now, I’m paying $52.98 a month. They answered all my questions and did what I needed. The particular individual I talked to was very relaxed. They were professional and courteous. They knew the answers and didn’t have to hunt for answers. They knew what they were doing.

I have adequate features in my MONI system but I'd like to have the keyless entrance to my door and/or the doorbell with the camera. I got the system for security purposes but I have purchased more batteries to replace than anything else. The quality without paying for batteries is adequate but I'm not impressed. I also can't get the smartphone feature to work. About two years ago, my contract ran out and I had a re-install of service with MONI. The technicians were okay and I didn't have any problems with them. Their customer service that I've had interactions with have answered my questions too. MONI is within the feasible amount but I'd tell others to do their homework, check around and compare services.

MONI came to the door and did a demonstration for my husband, and he was for it right away. It came in handy quite a bit, and it's more security for me now that I'm by myself. I've talked to customer service quite a few times to make my payments and to get a battery. They knew what they were talking about and told us exactly what to do, and it helped a lot. I have felt comfortable with them and they’ve always been very quick in answering questions. I’m glad we have it.

On 1/28/2016 we signed up for a security system with Monitronics now Moni. Our contract was for 2 years which would be expiring 1/28/2018. We called to cancel our contract today 2/1/18 and were told that we signed a 5 years contract. They have not supplied us to date with a signed agreement which was for 2 years. I asked for them to email me the contract we signed and said they need to 72 hours to do that. Never got a copy of the original contract. I have been in business for many years but have seen anything so dishonest and fraudulent. We should be able to cancel a contract that had a 2 year agreement. This company needs to be investigated.

I had a home security system before but MONI offered a better deal. But I had a situation where I was very displeased with the service in terms of the contract. When the final papers were drawn up, it was late in the afternoon and the installer handed me the bill which was on his phone and he wanted me to sign the cobtract. After a few clarifications on the phone, I signed it. But the installer or the person who was authorized to use the service was very slick. After I had made my initial payment of $54, he, later on, went back to the bank and changed the deals that we had on the contract that was drawn up by him. I’m disappointed that he upped my payment to $58 and he said it was because of taxes but that was not what he showed me on the contract that we had. I went to the bank but they said they closed the deal. At some point, I'm going to call MONI about that. I’m dissatisfied.

MONI is an excellent home security system and one wouldn't have any trouble with their people and with the system. One doesn’t get a whole lot of hassle when they would call and MONI gets on the job immediately. I've had MONI for so long and I've always used it. I'm in love with it and I don’t fix it if it's not broken. It's always okay and so I didn’t have any reason to change. The customer service representative has called me once or twice to say that something has happened to the system so she'd send somebody out. The technician came and she's very nice and pleasant. She took care of the problem and it was fine. At that time my system went down because I've had it for a certain amount of time and my bill went down, too. Other than that, the system serves the purpose and somebody comes straight on out whenever anything happens. I've also referred MONI to quite a few people.

I cancelled my service and they still billed me for another month. I called to check on my account and was told I had a 30 day waiting period to cancel my service and still required to pay. Their company is not worth my anger. If you need my money that bad to make me pay another month for someone to press a button, you can have it! I will never call for service from you again, my camera's broke prior to me calling to cancel.

I called MONI one time about a service issue and it was a very positive experience. They sent a service person out and I was very pleased with the service they provided at no additional cost. Also, the tech was professional. The device goes off, so it does what it's supposed to do. I feel safer when I leave and I know everybody's going to know something's going on. It's good service for the money value.