Brinks Home Security™ Reviews

I've been pleased with MONI for some time. I liked that I didn't have to buy a separate phone line and being able to control everything including my thermostat and all that off of one app. Then we moved from one house to another and they were flexible in the reconfiguration. It has been a no money out-of-pocket experience. They're easy to work with and their system works. I talked with a rep when I had a piece of equipment that failed and they weren't able to get somebody out for a week. I was leaving town and wasn't very comfortable leaving the system unarmed. I called the original company that did the install and they quickly came out to the house and took care of it.

MONI's service has been excellent especially when I had to do something and I've been able to call them. When my battery was low, MONI picked that up and walked me through getting a new one in it. They have been very helpful on the phone as to how to make things do whatever it is I wanted to do. They've been supportive.

This Company is supposed to be a trusted security company, they are not. I opened an account on 5 28 2013 and signed a contract for 36 mos on April of 2015. I called and cancel service and agreed to pay till my obligations were filled. Should have been 5/28/2016. They still charged my card. I have called numerous times. Been switched from person to person then I told my credit card company to deny any charges from this company. Then and only then did they reach out to me for payment. Are you kidding me. As it is they over charged me 7 mos in service fees that they were not authorized by me but did anyway. This company is difficult to cancel your account and they purposely make it that way. Now tell me is that the company you would want protecting you family and property. I think NOT.

MONI has always been prompt when I needed them and I feel more secure having the system on at night and when I go away. Last time they were here, I had an exterior camera hooked up. I had gotten a call from somewhere else and they would go down on the price where MONI was at. I talked to MONI and their price went down so I stayed with them.

I have MONI Security for my monitoring. They have always been superb when I need help over the phone. I was told and still am being told that the first year any house calls for faulty equipment or sensor issues were free. I called within the first year and they contacted the service provider for my area. The provider would not honor their free first year and I would be charged $50.00. I called MONI Security back and they said it is supposed to be free but if the service people wouldn't honor it that was my problem. The service provider is who they set me up with not someone I contacted. The local provider is B&D security on the Sacramento/Elk Grove area. Very disappointing experience.

I've had MONI's security system for years. I've always had a very good experience with it and I'm very satisfied. However, I've been having some problems with it recently, and in the process of my working with MONI to get through these problems, my house was actually broken into. But the alarm system was working well enough that it scared the intruders away. I called the customer service team and they were very quick to resolve my problem. The only thing was that I called on a Saturday and I could not contact anyone to come out and fix the problem until Monday. MONI did fine, but the people they had contracted with to do the repairs in my area weren't open until Monday. Nevertheless, when I was finally able to reach the contractor, they responded very fast. Within a few minutes, they were on their way. But I couldn't leave the house and was afraid to leave because the intruders had kicked in my front door.

I have been with MONI for over 6 years. I purchased 2 cameras and one I think was defective. Within a year's time it stop working. Technician came out fixed the camera. Within 8 months it stop working again. Also installation technician never installed back door sensors. I called in November 2016 and December 2016 to order sensors. Never received them so I am leaving the company. I can't pay for security I am not getting. If I get a brand new camera installed and door sensors free of charge I would stay but as of now NO.

MONI was a convenient thing and I got it. When I was adding some sensors to the system, I called their customer service. All questions were answered in one phone call, everything got set up and done, and it went really well. When MONI came to our place a long time ago, issues were solved. With MONI, it's nice to be able to push a button on my phone and lock all my doors as well as arm and disarm the system. I can also let people into my house when they don't have a key. On the whole, MONI has great customer service, the app is awesome and the system always works.

An authorized representative sold us on the product but failed to mention the 5 year contract. I called to cancel but I was told they were going in a meeting and would call me back. Hours later they call and want me to pay almost 3 grand as a cancellation fee. MONI also did not inform me that they were going to run my credit. But they did, they ran my credit TWICE. When I called them to get this corrected I was transferred several times just to be told they couldn't do anything. I just want to cancel their service and never have to deal with this company.

I called MONI twice. The first was when I was having a problem with my panel and the second time I was questioning why the bill went up. It was a positive experience both times and the rep fixed the issue that was going on with the panel. Since having their system, I feel much more secure when we leave the house.

MONI Security was one of the top three when I searched for the top 10 home security companies. I called and talked to them and they made the most sense. I love the guy who came in and did my original installation. He was awesome. When he installed my system, I added some shatter-proof things like glass breakers and some window contacts. I feel good. Since the installation, my sense of security obviously increased. The only thing I don't know is there's a yellow light on my system right now. It says that a battery is low but I don't know how to change it. I will have to call them before it dies.

MONI has always taken care of any problem I've had. Whenever there was an alarm, they're right there calling just in a few seconds. When I’m not at home and if something happens, I know that the police will be notified.

These people continue to bill me for service they are not providing. They sent a technician and he said, my equipment was so old, I had a previous company's equipment, that I should just rip it out. Great huh! He said it was not repairable. So I have no alarm, but I get a bill every month. How's that for great service. So Moni will come install new equipment and then attempt to lock me into another lengthy contract. Moni, if you are such a reliable company, why do you have to lock your customers into lengthy contracts? So do you really think I would continue to do business with this company?

Very happy with MONI and their response. They resolved my situation and explained the reason for my contract. Thank you again.

We have been loyal customers for over four years now. I think it was August when they came out and said they needed to replace something for the cell phone service inside the panel. In October, we lost power and the system stopped working. We noticed that we couldn't control the system with our phones anymore and had to use the panel. Several times I set the alarm to go off as soon as the door opened and we didn't get any notifications or the police didn't show up or we didn't get a phone call when the alarm went off. We used to when it seldom went off accidentally.

MONI has been very responsive and understanding when there are false alarms. Even if there were problems that have taken multiple visits to correct, they’ve done what was needed to be done and those problems aren’t necessarily MONI’s fault.

I have a good experience with MONI. I chose them because of their price and feel safer with their security device.

I have always had MONI. It works for me and I feel secure with it. When my previous system's battery went low their customer service team made me decide to get the digital one. They handled my technical questions and false alarms well.

MONI bought my contract from Guardian. Guardian illegally auto-renewed my contract. I sent them a letter specifically telling guardian not to auto renew. MONI bought the contract. I am now paying their premium customer rate and have 2 door sensors and two window sensors. THAT'S IT. MONI will not upgrade my equipment without a contract extension or without me purchasing the equipment outright. Chanta said that there is nothing that can be done when in reality MONI is choosing to not do anything. Just like everyone else, I tried to cancels but it would be about $1000 and I spent a long time on the phone. MONI has demonstrated to me that they put dollars over customer service.

I decided to use MONI because of their salesperson and a few more things he promised. However, they should educate their salesperson because he didn't talk too much about the part that he was working for somebody else and MONI is just the agency that takes care of monitoring. One time I called MONI customer service and they fixed me right up. I broke one of the sensors off my shed and I didn't have the replacement parts. We had to bypass that particular piece of equipment and the rep walked me through on how to do it over the phone, which worked out good.

I've had MONI for about nine years now and so I really like them. When I initially signed on with MONI, I didn't realize that I had signed the five-year contract and that upset me a little bit. Then the price was really outrageous. The salesman happened to be Filipino and my wife's Filipino, and that's probably why I signed the papers.

Dealing with MONI has been great. I had it a long time and they gave me a good deal. Their representatives have been friendly and courteous. Everything's been good since the installation and I haven’t had the need to change anything. I recommend it.

I looked up life alerts, all these different things came up and MONI was the most reasonable. I feel pretty secure having them. I got guardianship of a 16 year old and I found out he snuck out at three in the morning to go see his girlfriend. So now when the alarm goes on, he can't get out. I had a great experience and I have told other people about them. My brother has ADT and I was trying to get him to switch but one of the guys there said that my MONI is the same as ADT. I don't believe they are but I'm happy with mine. I don't test it as often as I should but then I can't stand that damn scream. And they did something to the one I have around my neck. It quit working.

MONI is cheaper than other security providers and I was well pleased with the rep. I'm disabled, and he set me up with the fire department and gave me a safety pin that I can wear around my neck when I'm outside. I can alert my wife if I fall down and if she doesn't answer, MONI will send an ambulance to my house. I had a problem where my infrared sensor was showing a code and I told the rep about it. She ran a check on it and told me the battery was bad. I went over and got a special battery from them, then I called the rep back and she went through the steps with me. We reset it right over the phone and I made sure that it worked. I got a cheap phone and called her back on it so I'd have my home phone with me.

We used to have AT&T, but we changed to MONI and it was a little bit cheaper at the time that we got it. When I get up at night, I'm locked, safe and secure. I don't have any problems with MONI. I called the reps and told them I had called the police so that I can activate my alarm perks and it goes up on January 21st.

I have a son who uses MONI and so I got them as well. I spoke to one of the customer service team during the installation process and we were able to reach consensus or agreement because I was wanting additional monitors and things of that nature that weren’t in the original package. It's been a good experience and everything’s been great so far.

MONI was the first company that approached me when I moved and I have been pleased with them. I feel better with the cameras and the monitors. I feel safer. When I called them to cancel and go with another service the lady who I talked to tried to make me stay but she wasn't pushy. She offered me something better and less expensive, but I should have called when I got my first bill since it was still $43 a month when she told me it was going to be $33. But overall, I've had great experiences and when I've talked to everybody they were very professional, save for one of their service guys who came to my home.

We got a 3-year offer from MONI to come in and put in the equipment so we went ahead with it. They sent us a new battery when our old one went out but we could not get it in so their tech came to put it in for us. My family now feels more secure because of the security device.

I’m glad I got MONI. I’m going out a lot so I turn my alarms on and it’s monitored pretty well. I can leave and drive 80 miles away from home and if it gets broken into, I know MONI will call me instantly or they'll call the police if they can’t get a hold of me. My son-in-law’s on the list too, so they'll call him if I’m not around. I’ve also had a good relationship with their people. They're nice and every time I called, they do what they said they’re going to do. I’m satisfied with everything.

The battery in my pendant around my neck went dead, so they were going to send someone out. The man that came out did an excellent job. He had some fake smoke and checked all the smoke detectors and I liked that. He checked the system out to make sure it was working all right, which it did. Then I found out that ADT was a lot cheaper than MONI. I told them about it, so they said they can come down to $10 a month on my price so I was glad for that.

Today, Friday January 6 at 12:19 pm I called the customer services to cancel my account. After 25 minutes waiting, a customer services person took my call. At the beginning everything went fine. Then the customer services person told me that meanwhile the system uploading my account he will ask me couple of question. Here was when the nightmare begins.

We’ve been very pleased with MONI. Their installers were very good and post-install, I've been able to handle everything on the phone. Their customer service reps have been nice and very helpful when I needed help with my app. I was very impressed with them, because I didn't have to go to different people to try to get it fixed. When we’ve been out of town, they were quick to call if our alarm went off for whatever reason. Plus we get emails if the battery's low. We’ve had other companies in the past but never had the customer service that we have with MONI.

Moni security system reached out to me for service. After speaking with their sales rep that called I agreed to a plan. They gave me a discount for being in the military which was great. After the installer came out he could not install the SkyBell because my doorbell was a wireless doorbell. So the sales rep called and offer me a cheaper plan without the SkyBell which I agreed upon. The service tech installed everything and left. I have an image camera inside my living room and was told it picks up body heat of 40lbs or more so my 10 pound dog would be fine and it would not pick him up. After setting my alarm and leaving the house I was getting multiple false alarms due to the camera picking up my 10lbs dog. I had to get the alarm company to ignore the camera because it was faulty and picking up my dog.

MONI is doing their job and I'm happy with them. The police comes every time MONI calls them. When they were still Monitronics, I had a couple of times when the alarms went off and we were on vacation, and they called us right away - we were very satisfied with what they did.

My father has had the system a long while, but he was with another company who sold the account to Monitronics, which became MONI. What bothered me was that he got no notification when the account was sold. We had to call the old company for something and they didn’t have the account anymore. MONI, the new company, told us to call a number and we did, but we didn’t have any account number because we hadn’t received any notification. We had to go back and forth in calling the companies. But it got straightened out and there’s been no real problem. My father is satisfied.

I was having a "glass break - tampering" alarm. I did everything Lucas, who acted like he really could not be bothered, instructed me to do NUMEROUS times. Nothing cleared. I asked him could they fix it. He said for $50 a tech would come out, otherwise I was on my own. I am furious that they would show total disregard. I am going to have the system removed and replaced. The attorneys can hash out the details. I have NEVER been so disrespected in my life. I would NEVER recommend this alarm company.

I got MONI three years ago when they came by because of the service they provide and their new hardware at the time. Since having MONI Home Automation device installed, I feel really safe especially when we set the alarm and know we're gone somewhere. We're not as concerned because we know they're going to respond if there is an alarm.

I've had MONI for numerous years and even when I moved I took it with me. My customer service experience with them was fine. However, I had a service call and the problem wasn’t fixed after a couple of days but they came back out to fix it again. And the guy was also wonderful.

My mom got a Moni Security and she feels more secure with it especially when I'm going to leave for college. The home security is great. We also had a super positive experience with their customer service. When I needed to download the app again, the rep who was on the way somewhere else helped me redownload the app. So, I did appreciate that. She was super great and nice when I called back a couple of times. Since having the home automation device, I have fewer worries. I travel a lot and I can tell when the door is open and can peek in who is in our place in case we're not there. Overall, everything is good and everybody's been nice.

I've had a positive experience working with their customer service. They were polite and helpful and I got the problem resolved. Having my MONI device has improved our sense of security for my family and home. I don't check it as often as I should and don't run a test but I'm fine with it.

We’ve been using Monitronics for 20 years. From time to time, our alarm has gone off for one reason or another with either a loose connection or something in that order and it was usually when we weren’t there so I had to talk to their service representatives to get things squared away. We figured out what the problem was and decided whether or not to call the police or disregard it or just what we needed to do in that instance.

I was looking for a security service provider that was not connected to my landline phone. I ended up with MONI because they gave me the best price. However, I was frustrated because it took them six months to resolve my issue. I had beeps going on all through the night. The customer service team was responsive to my needs. They are not responsible for the technology part and what happened in my case. We're frustrated with Monitronics because they are just monitoring. They came with another company which did a horrible job of installing and I was left to deal with Monitronics to try to fix it. Monitronics need to have their own people install the equipment before I could recommend them to somebody else. But since they have fixed my problem, I am a satisfied customer and I don't plan to change MONI right now.

I was with ADT and they didn’t have the cell service. I was looking to upgrade the system and somebody came knocking on the door. I switched from ADT to MONI and have been with them for a few years now. When I had an issue, a technician came out. So far, I am satisfied with the service although the cost sometimes is an issue ‘cause we are looking to cut costs. If we can find another company that can provide the same service for less, then, we may have to switch.

I like the service I get from MONI. If something breaks, they come out and fix it right away. The last guy who came out was very good and he called me to make sure that the system was working after he came to fix it which I thought was a nice personal touch. I also like being able to control everything from the phone.

I was broken into before and I've never been scared but I got MONI more or less for my peace of mind and the comfort of knowing that I have security. I live in a really rural area and by the time the police would get here, it'd be too late. So hopefully the system will work as a deterrent for somebody to see the signs and not break in. MONI also offered a package that I didn't know anybody had.

What sold MONI was the person who sold it to me. He was so passionate about it that I figured it had to be good. And when he has come by to put so much from himself to do something, I think I have to give them the opportunity. In addition, there was a time when I had to create a second password for a guest user, and their team was very helpful. I'm very satisfied. It's much better having an alarm that I can trust.

I had Protection 1 before then some people came by the door and I listened to them. They said Protection 1 was going out of business then they installed MONI's system over the Protection 1. It was kind of a scam deal. Their system seems good, however, right now, every once in a while my light comes on. It says I need a new battery and I don't know if that's in the box itself or in the fobs. But I've changed the fob batteries. Also, they were supposed to bring by some signs that says what the alarm company is and the sticker for the windows. I still don't have any of that stuff.

I talked to MONI's customer service once because the payment had gone up and it wasn't supposed to, so the lady corrected it. She was really helpful and nice, and I didn't feel like they're doing anything wrong. However, they put in a keypad by my backdoor and no one has ever explained how to use it. They said it was self-explanatory but I don't have a clue. I haven't had any problems other than that, but when my contract is up, I will be canceling because I'm paying for it every month and I don't even use it, which is not their fault. MONI is a good company and I haven't had any problems with them.

I went to Monitronics site to select a security package. Based on a promotion about a free Amazon Echo, Monitronics subcontracted through another security company in my area. After installation, I called Monitronics to get information on when I would receive the promotion. I stayed on the phone for 1 hour and 9 minutes without an answer. I was passed to the subcontract 3 times. I talked to supervisor at Monitronics for over 25 mins and she could not explain when I was eligible. It took her 20 to admit that I was a Monitronics customer. She told me that I may not meet requirements. This company is very deceptive. I would not suggest signing up with them.

I have been trying to cancel my account since Feb of this year. I called to move and was on the phone for 30 minutes. I do not want the service. I kept repeating. MY contract was not up until November of this year, so I called back having the pay for a service since Feb that I DON’T have. They talked me into a new install, but before the new install could come the hurricane did. I decided not to move forward with the new install and since NOW my contract is over figured it would be no hassle. WRONG. They asked me to write a letter because people are fraudulent. Did I not just use my safe word to speak to you? Did I not just verify who I was. But me sending a letter is going to be different??? Can I not send an email? You can verify who you are on the phone when someone breaks in but not to cancel services. This company is despicable in getting every cent they can. RUN from them. Worthless.

The house that we purchased has an existing contract with MONI security, so it was easier to roll through with that same security system. They installed a new touchpad when we switched our contract from the previous owners and they did a great job in getting everything set up for us. The individual who came was on time and got everything wrapped up quickly. When I had a smoke detector that I wasn't able to get the test function to stop after the battery was replaced, their customer service rep was able to help me get that annoying beeping sound to stop. I also talked to them when we had a couple of false alarms trying to go out the backdoor with the alarm still set.

A MONI Home Security salesperson came by the house and explained everything to me. I've been pleased so far with their service. The last service call I had, the man showed me things on my alarm system that I wasn't aware that I had. He was open and honest. I wished they had been as good when I signed up years ago. Since I've had the system, I've lost my husband and then my brother so I'm the only one living here now but I feel safe. I live in a rough neighborhood but I've never had any problems.

We were originally a customer with Security Solutions and Monitronics purchased this company in late 2015 or early 2016. No one notified us from either company that our account had switched. To say the least we have been extremely unhappy with the service and the equipment that was installed by Security Solutions because it installed using ADT’s equipment which was already in our home. The Security Solutions equipment was not compatible with that of ADT’s and so many of the devices (in our home) were never connected to the police or fire departments.

I have MONI Security since they were Monitronics. I was pleased with the service that they provided during the installation and I feel safe with my MONI system. I've had a problem with it the last time but they upgraded it.

We've had MONI's service since we opened and it's always been a positive experience with their customer service. There was an issue with our Comcast service. Something was disconnected and something went digital and our landline wasn’t working with Comcast, so MONI's technician had to come out and he was very helpful and knowledgeable. We upgraded our system and it was a very pleasant experience.

MONI came to the door. I had a question and their customer service team answered it. Plus, the subcontractors were fine and did a really neat job when they went to our home. MONI was pretty good all the way through, and I already recommended them.

I've always had home security. The first two houses didn't have the monitoring that MONI offers. Previously, if someone broke in, my phone would ring and tell me. With MONI, the system is monitoring the house through my phone. Everything has been fine. Other times, the alarm went off when I've burned food and I've talked to the customer service team. They were very nice over the phone, and when I talked to them just recently, they were also very friendly.

Worse business ever. Trying to cancel service is like trying to castrate yourself with a toothpick. This company is nothing but liars and crooks. They give you the runaround and roadblocks at every turn. Do not use these criminals.

We had ADT, but they didn't respond as quickly as Monitronics. We called MONI Security and the guy came out and told me what they were about. They sent over the thing and I've got everything covered. Also their response time has been quick since we've had it. Plus, the center was more locally here at that time. We're very pleased with them.

I liked the cost that MONI Security had. When I had a battery that had gone bad or died and I didn't know what to do, I called them and they sent somebody out and told me what to do. They're helpful. They are there when I need them. I feel a lot safer having MONI.

We've had MONI for years and we like that we don't have to have a landline. I wasn't quite thrilled with the installer. He was going to have exposed wiring around where I wanted to have the keypad. So I had to push the keypad in a place that I don't like it to be but I don't have wires exposed that way. I know from prior experience that I didn't have to have the wires exposed like that, so I wasn't happy about that part but I'm living with it. I would like to see someone teach the installers that they can punch a hole through a wall and put the wiring that's not visible. Nevertheless, I'm happy with MONI, and I'd recommend them.

We have a good monitoring service with MONI. The guy who installed it and did the work loves what he's doing. It was like nothing to him and it didn't take him that long. My wife loves MONI and I'm gonna stick with them. Everything seems to be working out. Their service is right on time and when they say they are gonna do something, they do it. Everybody else would say they're gonna come out here on a certain time at a certain day but they don't. With MONI, when they call and say they're gonna be there at this time, they're there. Their time frame is excellent. And when something happens, they call us on time and they respond to whatever is going on. When the unit went out, the technician didn't take long to figure what was wrong and replaced the part.

I decided about MONI when I turned 80. Also, there were some robberies in my neighborhood, with kids breaking in to houses. Occasionally the panic button goes off. I wear it around my neck. I'm short so if I lean on to something it'll go off and I don't mean for it to. All I have to do is report to them that I'm OK 'cause they call me immediately after it goes off. They've been very kind and patient when I have a false alarm. Also, I've spoken to their customer service a few times because they require you to have three different people who knew your codes. One of them was my daughter who wanted the toggle that you can put on your key ring, so I got another from them. In fact, I got two others, one for my house sitter who comes whenever I do travel and the other one for my daughter because I feel what an asset that was since you can turn it off even not coming and out of the house.

As far as security, the MONI system works. It's on point. If the alarm goes off, I get a response right away. But then there were communication issues with them. They did an upgrade to my system and my monthly payments went up. I called to question that because I was under a contract and thought that the payments were gonna stay the same for the life of the contract.

Things are great with MONI. I've had the system since 2009 and feel fine with it. They lowered my bills for being a loyal customer and their customer service on the phone was good. I'm satisfied with the service and the response time I get when I need to talk to them.

A family member that works for Florida Burglary uses MONI as their service agent so I got it as well. The most positive part during installation was on how efficient they were and how quickly the job was taken care of. Since having the system, I definitely feel more at ease as I didn't have an alarm before. I've had a few false alarms and their reps reached out to me to make sure that these were false alarms indeed. Everyone that I spoke to was very pleasant. They also verified my identity which was important. I just wanted to make sure that I'm safe and my home is safe. MONI is a great company. They are very responsive in case of an emergency and are good at what they do. I feel great having them.

MONI Home Security is very good. I called them but they resolved my problem so they give me good service. I've never had a problem before. The system is always working fine. An agent put the price a little lower but they charged me the same money.

This company recently changed its name from Monitronics to Moni. Monitronics reviews are not good and many can still be found. We have been paying for May 13th, 2016. Our system is still not set up to work. The front door keypad did not work upon installation in May. Replacement was attempted four times unsuccessfully. The new lock was installed and worked in November. At that time, the passcodes between the doors and the alarm were no longer connected. It took several hours on the phone over a two week period to correct this.

My contract with my previous security system was running out, and I took the better deal that Monitronics offered me about four years ago. Over the years, I had tested the alarm. I try to remember to test the alarm at least twice a year. And the last time I spoke to somebody, I had a battery problem. The problem was the main battery in the call module and they shipped it to me. I basically got the charge on my bill, paid for it and they shipped me the battery. I replaced it and everything was cool. I feel comfortable with the system, and it works okay every time I've had to test it. I had no trouble at all and I recommend MONI Security to anybody.

My co-workers recommended MONI to me. I've talked with the customer service many times recently and have had excellent service. Everybody's been friendly over the phone and everything was resolved or fixed. It's a bit more of an expensive service but that’s fine for me for the protection. I’ve recommended MONI and a friend of mine has gone through with them already.

MONI Security was going door-to-door and we decided to go ahead and do it. Their customer service reps took care of the need that I had. I was working at night and my wife was home alone, so I seriously felt more secure when we had the system installed. It's been an easy experience with MONI.

I liked the package that I was offered and got MONI. However, the people from Allied Security who does MONI's front work installed the wrong alarm system and it wasn't arming properly. Allied Security didn't know what they were doing and they were the one who dropped the ball. However, MONI need to learn a lesson in customer service as there was also a whole bunch of problems and their customer service was very disappointing to me. I don't like a customer service rep who has no power and will only keep repeating what a supervisor had said. They should be able to make some decisions and have a supervisor and the company back them up. If they're gonna sell a product, they should stay behind their product. If someone makes a mistake, they should correct it. I don't want to hear some foolishness because a customer service rep doesn't have the power to straighten the situation out. If the customer service person can't straighten it out, get the supervisor.

I saw that our previous security provider had switched over to Moni, and when I went online, they had special rates that were lower than what I was currently paying. I called them and asked what they could do and they discounted my rates by $5 and then said once my service contract is up, I could call back to talk about what I wanted to do at that time, which is 10 months. I was very pleased with the fact that they discounted $5 for the next so many months until our service contract is up, which was wonderful.

I've had Moni Home Automation for over a year now, and their price is more competitive than our previous service provider. I'm safer and comfortable with their system, but no major changes from what I used to have.

I had an alarm that went off and MONI led me through the steps that I needed to take. They were very knowledgeable and I’m always able to get ahold of them if I need them. They were very helpful and I’ve never had any problems with them. I feel more secure and comfortable.

We purchased a home that has a MONI Home Security. The previous owner had good reviews on it, so we went ahead and just stuck with it. We called their customer service to come and reset the system after we purchased the home and they were very friendly trying to accommodate our schedule. Then when the technician came out, he was very knowledgeable. He walked me and my wife through it and explained everything very thoroughly so the whole thing was a good experience. We came from a home that didn’t have a security system, so we feel very comfortable and secure with MONI.

MONI looked like the best thing on the market when I took it five years ago. I've got positive feelings about them and I was very pleased with the service that I got. I’m wondering how long the service at their current price is gonna last. But other than that, if I had to do it all over again, I’d go with MONI.

My neighbor had MONI Home Automation. He liked it and he referred it to me. The installation was quick, easy, and efficient. The system works real good and it’s not obtrusive. It’s the first time I've had any kind of security in my home and so far, I'm very pleased.

MONI's service seems to be fine. However, their equipment, the connectors of the alarm that's mounted on the wall, is a little flimsy. It's a touchscreen and it doesn't work all the time, so we've had some false alarms.

When the salesman came around, there were some things that we could get that we didn’t have in our old system so we got MONI Security. They’ve been very responsive and we haven’t had any problems. We have one door that we don’t have any alarm on and my son thinks we should get that alarmed. It would be nice if we could get that door alarmed but it would probably cost more.

I had an alarm system in my house and then MONI showed up and was telling me all the good things on what they can do and that they can have it done in such a little time so I went with them. They have darn good service people. They come out and if they see something wrong or not plugged up correctly, they take it upon themselves to go ahead and fix the problem. However, they took away one service which I'd prefer wherein I could talk to my company through the box on my wall. Nevertheless, I've had nothing but good experience with MONI. With my device, I feel safe. I have faith in them and I know they're going to take care of me. If somebody breaks a window or if a fire starts, then the police and the fire department will be called.

I didn't want where everybody has the same alarm system. Moni had the features of the stuff that I needed and wanted, and they're a big company but low key. Moni has been doing a good job. I feel secure because I could set my alarm when I'm in and out of the house and when I'm upstairs, I know I'm okay ‘cause the alarm system will go off if someone breaks in. I call them whenever I have some problems and they have helped me on everything that I needed to know. The people who give me answers when I ask questions were cordial and answered in a timely manner. I was going to call them again because one of my cameras keeps going in and out.

MONI used a digital box and offered more things. It also was cheaper and had a higher quality control panel. I most recently talked to their customer service because the people that put in the new windows took off the sensor and I was trying to figure out how to get it back on as the windows were different. And the girl was really helpful and took her time with me.

I live in a closed community, a subdivision, and about seven houses in this subdivision were robbed. After this happened, I couldn't sleep at night, and I'd get up and turn on all the lights with any noise I would hear. So one day I went to the mall, found the booth of MONI Security, asked the rep some questions, and signed up for the security service they offered. I like their service. They're very accurate and quick in their response to an emergency. The kids sometimes play with the key chains and hit the button a couple of times. I like that the MONI guys called right away, even if it wasn't an emergency, and were very fast in their service. I'm happy and I would recommend them!

I was under a contract with ADT but they raised my payment without telling me, so I switched to MONI. I talked to their customer service team when I needed certificates for my insurance company and when I switched my checking account number, it was quick and I didn't have to wait a long time. It was done in less than five minutes. I'm happy with what I have and I haven't had any problems with the system.

I got a new sign the other day because our old sign was damaged. MONI wanted to charge me for it and I told them, "If you're going to charge me for it, I'll find a different security provider." They sent out a free one and it turned out positive, but it didn't start out that way. Overall there have been no false alarms or problems with the system and I feel like my home is secure with them.

MONI Security was cost-effective. They installed the system that I wanted, and were pretty quick and responsive. The installation took some time, but everything else seemed to be at a pretty good pace. I talked to their team a couple of times when our board was outdated and they had to repair it, and they handled the situation just fine. MONI is one extra peace of mind that at least the system is there to alert if necessary. They did good, and I don't have any issues.

I like the price of MONI Security. It's been very accurate and reliable and we haven’t had any problems at all. The guys at MONI were super friendly and very knowledgeable. I felt very comfortable that they knew exactly what they were doing. With MONI, I've been very secure.

I used Monitronics (Moni) for close to 10 years. Great service. In October I canceled my service (following their required procedures) without any issues. Mid November I get a bill and I called to ensure it was the final amount. They assured me I owed nothing and the account balance was $0.00. Yesterday I get a collections letter from McCarthy, Burgess & Wolff 26000 Cannon Rd Cleveland, OH 44146. I called Moni and again was told they had zeroed out the balance but prior to that it was $79.72.

MONI was a better deal than the one than I had before. I have the payment automatically taken out on the credit card and that credit card number changed, and I had to call them and let them know so that the payment would go through okay. They were very helpful and it was fast. They were also very quick when I accidentally opened my backdoor before and I forgot that the alarm was on, and by the time I got to the keypad, they were already on there asking if everything was okay.

MONI contacted me and they offered a nice deal that I hadn't been offered before. I'd never had a system in the house, and now I enjoy it. Everything I've had with them has been positive. The company I worked for here uses a different system and I've had trouble with it. When I disarm it, sometimes it doesn't when I take it here. I don't have trouble with MONI at the house and I love the fact I can arm and disarm it from my phone.

I had MONI for years. I inherited them when they bought out another company that I was originally with for a couple of years. I would recommend them, as long as they stay on top of their stuff. I just got back into a contract with MONI. I upgraded. I did a 5-year contract in order to get the equipment, like cameras, basically for free. It's just been a bumpy ride but once everything was operational, I love the fact that I can be able to feel secure in my home. I went from having regular service with no cameras for a few years to having no service for about two weeks because they had installed a new panel after they put the panel in.

We’ve only had very good service with MONI. We moved a couple of times, so we had dealings with customer service in getting equipment again to the new place and it’s always been very smooth. We’ve always had monitored homes and it makes us feel better when we’re away. We don’t monitor while we’re there. We don’t turn it on at night, but we do when we’re away, and it gives us more peace of mind. MONI is competent and professional.

I received a letter that they have switched from Monitronics to MONI Security and because they changed I asked for a new sign and they did send a new one. Customer service seemed very friendly. Whenever I need them, I can call them and I automatically get an answer. I never had a problem with them. The batteries have been running good on my device and the service hasn't failed me. We feel more confident, especially when we leave out of town. I'm happy with the service they are providing. MONI is reliable and a great business service to us. I highly recommend them.

I had a break-in and no one from MONI called to alert me. My sister was home at the time and she pressed all the buttons on the thing like she was told and it did not send an alert. It didn't tell me anything was going on. When I got home, I called MONI and asked them why I didn't get a phone call. The customer service person was very rude and sarcastic and they all kept blaming me that it was all my fault. We went through some testing but even after that, they still didn't do anything.

MONI does what they're being paid to do. I don't have to worry when there's no one home, and if somebody does come, the police will be called so it makes me feel safer. One time somebody had opened my garage door and MONI contacted the police. They were pretty quick to respond. Their rates could be a little bit cheaper, but other than that, I have no problem at all and they're somebody I'll be keeping going forward.

I had Alarm.com before but I changed to MONI and stayed with it. I've talked to their customer service people about batteries and they were very helpful. They were able to correct the issues that I had. Since installing the equipment, I'm more confident and feel secure with it. It's been a great experience. I have recommended MONI to other people.

What made me decide to use MONI was the fact that they had all the wireless stuff like window sensors. I had very good conversations with their customer service team and all the service guys who've been out here have been great.

MONI Security bought out the service that we had already purchased. We were adopted in but we have been satisfied with the continuous service. I had my windows replaced on the house and we called them to ignore the alarm for a few days. Then we were able to do the windows job and once we had the windows replaced, the sensors were put back in place. MONI has been very helpful.

We had ADT and didn't like their monitoring services and Monitronics was a viable alternative. We've had Monitronics for a number of years now. We had an unfortunate break-in at one point and I had to speak with someone in regards to that. The call itself and the explanation was a good one and illuminating. There were some connections that we weren't aware of that they might have explained more thoroughly during the initial installation as the consumer doesn't really have a thorough idea of what an alarm system can and can't do.

We’ve been with MONI for over 10 years. Moni as a company on the corporate side is decent. They have great customer service. They’re willing to go above and beyond and handle situations that come from top down. I have reached out to the president, the vice president and anybody else in the executive team. I was able to voice my issues that I had with our new installation in our new home and they were very responsive. They were willing to do whatever it took to make sure that the issues were gonna be fixed.

When I bought the house, it was already installed with MONI Home Automation so I just went with the same company. Their customer service team were super nice when we spoke with them when we were originally setting up the system. I definitely feel a lot safer now whenever my boyfriend's not here because we've got a new baby. It's nice to know that if anything happens, I would hear it before anything.

We were able to speak with a supervisor who indicated he would remove our number and place us on a "do not call" list. He was very professional and apologetic. I am hopeful the issue will now be resolved.

I switched services back in July. Ever since July I have had one after another issue with my alarm. I always have an error code on my box. They charge me $50.00 to come out and service their equipment. That has not worked since I started my services in July. The customer service is the worst. You will be on hold for about 30 minutes just for someone to answer the phone and hang up on you and you will have to call right back again. Since July I have had a tech. Come out 2 times and one is supposed to come out again tomorrow. Please run from this unorganized, bad customer service, non working equipment company. DO NOT, DO NOT waste your time or money with this company. If I can rate this company a -10, that still would be too high to rate my overall experience.

A guy from MONI came to our door and offered free installation and instruments. All we had to do is pay for the monitoring. We’ve been broken into before so we decided it would be a good deal. There's a guy who come out a couple of times for problems that we’ve had and they showed up fast and fixed it. We’ve had a problem with our smoke detector and we can’t seem to get it set off with the warning. But other than that we didn’t have a big deal with them and we're very much pleased with the service provided so far. We set the alarm when we leave and we’ve had a call that we had it set off one time but it was my son coming home and he didn’t remember the code. And then I had another one that said that it was a possible break in when I was at work. It turned out that the wind had blown the back door open and I came home and fixed it.

After 8 years with Monitronics (now MONI) I have tried unsuccessfully (thus far) to terminate my service since moving to a different state. I spoke with a representative in October, and after a somewhat lengthy discussion regarding why I wanted to terminate and why I didn't want to move my service, I was told that my account would be terminated after I completed a form which would be mailed to me. Well the form never arrived (I had completed forwarding information before I moved and my account email address hasn't changed). One month later, no form has arrived, and I continue to get billed. I understand the hard sell to keep a customer as that seems to be the norm these days, but the missing form and continued billing irks to say the least. The service has been decent all these years, but terminating has left a very sour taste in my mouth.

This matter has been taken care of.

MONI's traveling salesman gave us some extra services that we didn't have before in our house so we signed up with them. I was pleased with the installation of everything. It was Platinum Protection that installed everything, while MONI is the monitoring service. We've been using them for almost five years now. However, the price of their service is $50+ a month compared to other services that are $30 and below. Nevertheless, I feel more secure now. We've added the mobile access to it so it’s no longer going through phone lines, so that helps out a lot. That increased the security too, so no one can come in and cut a phone line just to stop the service. Overall, it was an excellent service.

Two months ago I looked into upgrading my Monitronics system after leaving a friends house and admiring their security system from another company. I called Moni, and they said that they do not qualify for the website promotions since I was already a customer (8 years I might add). I asked them what do I qualify for since I have not had an upgrade since joining the company. To my surprise, I had nothing nor were they going to offer me any promotion. I was upset, looked around to change, but decided to stay because I did like their service. I decided to wait to cool off and see if they offer something down the line. Two months later, nothing so someone approached me to see if I would be interested in their service and decided to change since Monitronics again after I called a second time would not budge of upgrades.

I'm updating my rating and changing it from 3 stars to 4. The company responded not only to this review but directly over the phone to discuss the various issues brought up in my review. The Customer Service Rep was helpful and seemed very concerned about the issues raised. As a result, my monthly charge has been reduced through the end of the contract, and we'll be reviewing our options with a more positive stance towards Monitronics. I feel this is a great example of their good customer service.

I'm very satisfied with MONI. They respond fast whenever we open the door. They send me a message right away. I've also spoken to customer service once and they helped me a lot. They answered everything I asked about. I would recommend MONI. They're a good service provider.

My wife and I were planning on getting a security system and the MONI sales representative happened to be the first one on our step. Their system was up to date and he showed me how it worked. The customer service was great too. One time I was trying to see if they had any available upgrades and they sent somebody out. The guy they sent then told me I was eligible for an upgrade for the window or the shutter window protection. He came on time and everything was functioning fine. I like the system since day one of using it and it's a lot easier having it. We feel a lot safer and the system lets me know or I receive a text message in a few minutes if a door is left open. We've also had people come over the intercom the whole night and the police jump in out here. So I'm very pleased with MONI. They're very professional and everything they told me is what was tested and what I received.

I had ADT security before and if its power was cut-off, we would not have security. The Monitronics rep told me the difference with their system and that’s the main reason I changed. I was really sold on the idea that if somebody would cut the wires, the ADT would not work and theirs would and I just took his word. I felt that it was worth the change at the time. One time, the system was giving false signals. They came over, tested the whole system,and replaced the item that scans in the living room movement, and there was no charge. I'm satisfied with them.

MONI has more to offer. I always use their home automation, and everything has been fine. I have a couple of times when I messed up. Usually, it's when I do something wrong like forgetting to leave the key, leaving the alarm on when the cleaning lady is coming by accident, and that was a mess for me, but the customer service handled the mess well.

At the time that I signed up for a home security service, MONI seemed like the thing to do because of the service that they provided. I feel safe with MONI. So far, I’m happy with their product and what they’ve been doing for me. I have no problem with anything that they’ve done. I like it.

Received a phone call from a rep who was very apologetic.

I wasn't happy with Vivint, and I liked the price, the deal, and everything that Monitronics offered. I talked to the customer service team about replacing some batteries and they were able to tell me what I was looking for to replace the batteries in and I was able to turn the thing off until I could get it replaced. The system makes me feel more secure at night. That’s usually the only time I turn it on unless I’m going to be totally away from the house and the dogs are in a kennel because my neighbor usually takes care of my dogs when I’m gone. Overall, my Moni experience has been very positive.

Only two negative reviews? Hard to believe. Perhaps people across the country don't know how to review a business that's out of state. I recently completed a three year contract with Monitronics. I no longer needed their services, so I called them and asked them to terminate services. They forced me to listen to a sales pitch at the end of which they still refused to terminate my service. After two more phone calls a representative stated "I will send you an e-mail. If you do not see it in 72 hours, call us back." I could only imagine being subjected to a third sales pitch. I contacted them via US mail and received an e-mail after that.

The company has called and addressed my concerns about the rate increases. I hope to continue to use them in the future now that they have resolved my issues with them.

When the guy from MONI Home Security came out, he was pretty good and I just went with it. With the neighborhood changing the way it is, my sense of security has heightened more than before and I'm satisfied with MONI.

I signed up for this system May 2013. Oct 31, 2013, we had a flood in my neighborhood that destroyed my house, totaled my truck and washed away most of our inside belongings. When I notified your company about this I was told that I had to continue making payments. Well I still believe that I should not be making the payments. The security equipment does not exist. My house no longer exist. I want a refund of all the payments that I have made each month since January 2014. I will be sending this information to Texas Attorney General's office. I am paying for something that I do not have, that is not doing me any good. We were homeless. The equipment was not even all your property, it was a part of ADT Security. The property address was **. Please respond asap. Thank you.

MONI came to our door, and gave us a good pitch and a good package. I needed to ask their customer service team some questions and they helped me. Everything’s working good so we’re happy with the system and the company.

Company is a fraud. I paid for years and when my house was broken into, their alarm system did not work, they did not call, and no police were dispatched. They claimed that I needed more equipment. My daughter was touched by the intruder and lucky that she was not harmed. Under duress for the safety of my family, I reluctantly agreed to the equipment but immediately checked the accuracy of their so called upgraded system and repeatedly (with alarm set) alarms were NOT going off when they should have been triggered. I decided to change to a local provider and the very day that the lines were cut to Monitronics device, you're right NO ONE CALLED!

I called a few months ago and was told to switch my batteries on the camera in my house. I did, it worked about 2 weeks and stopped. I have had a signal telling me I have a low battery since I purchased this system in 2012. When calling today I was told I needed to use Lithium batteries. I ended up on the phone with someone telling me my contract expires in Feb when it was supposed to expire last year... who renewed it? I then got transferred to another phone to cancel the service EXCEPT they wanted me to call back in 15-20 mins because their system is down. Perhaps the bank system will be down when the next payment is due?! This is so disturbing... what am I paying for, the sign that says I have an alarm?

MONI is doing more for less and I don’t have any problem with their people. I’ve had a little bit of problem with the SkyBell that was installed, but that’s a software issue. They got it fixed and it’s better than it was. The failures in the program have something to do with the way the software worked so I’m not a hundred percent happy with the software, but it at least works. It doesn’t exactly work as seamlessly as I expect it to. The technician who came was good and knows his business.

I have been attempting to cancel my account for MONTHS. Actually years but I couldn't cancel until my contract ended because it would have cost me a fortune to pay to cancel. So once my contract period ended I called and requested they cancel the account. I was told they can't do it over the phone and to send in a written request. So in July I sent a letter telling them to cancel the account. In August they withdrew the payment from my bank account. I sent the bank a copy of the letter and they refunded my money.

I recently moved from my home in another state. I called Monitronics to have the system shut off. They informed me that I was a year short on my contract and that I had to pay out the entire year, even though I wasn't getting services for that year. Then, before I could ask for a bill, they told me that if I didn't pay, they would send me to collection! I didn't even get an invoice yet and they are threatening me with collection, for goodness sake. I had auto payments and was always on time. I'm not sure why they would treat someone like that.

The service of Moni seemed fine. We went with them because they are wireless. We had ADT before that and we felt secured with them, but we wanted to go wireless and they hadn’t offered anything as far as that went.

Monitronics took over Zenith, and I've had them since and they have been good. I once contacted them for a new yard sign because we had a windstorm that tore the sign apart. Then they sent me an email that their name has been changed to MONI and that I had a "For Standard" package at $34. I had my windows and two doors covered but I'm paying $40 a month so I don't know what the deal is. However, I have nothing bad about them and have recommended them to other people.

My contract was sold to Monitronics several years ago. I had the service in two homes. I didn't have any service issues and the few times the alarm went off, the calls to us were fast and professional. I had a note in my calendar to provide 30 days written notice to cancel 30 days before my contract ends, which was this week. I looked online at many other alarm options, and I read that Simplisafe was inexpensive and easy set up, no contract, etc. To replace the current equipment I have in both properties came to almost $1,000.

Been a customer since 2008. Called today to cancel my account, because I'm rebuilding. Had to pay $386.00 to cancel!! I called back in 2014 to cancel services, but they lowered my bill, so I stayed. They are definitely getting that $ back!!! I'll definitely get another Monitoring service when my new house is built!!

The company refunded one month service and assured me that I wouldn't be charged any further. Although I will not use this company in the future, based on the resolution I received, they have left me with a better view of the company and I am now a satisfied customer.

My next-door neighbor had MONI put in and I told them I had to have one too because I was going to be living by myself. Their tech put it in for me and I’ve been happy with it ever since. If I didn’t have it, I’d have been dead. One time, I was vacuuming my living room floor and must have gotten tangled up in the cord because the next thing I knew I was looking at the carpet. I had fallen and broken my hip and didn’t have my phones with me so I couldn’t get to anyone. I thought of the red button so I pushed it, then pushed it again and again. Help came and I told them that they had to break the door down or the window out but I thought of my son who had a key to the house so they got a hold of him and they took me to the hospital. I’m now getting completely over my broken hip. However, after I got through with it, the system wouldn’t work. They had to come and fix something about it. But, I got help and appreciate it.

RUN FORREST... RUN!!! I had Monitronics Security for 39.5 months and then I sold my home. I called them at least 15 days, perhaps even more, before I closed on the sale of my home to close the account. I was not informed that I needed to write a letter to close my account at that time (remember, I did not need to write a letter to open the account), instead, a company rep came to my home to get me to sign a contract. Finally, after several telephone calls, they agreed to cancel my service, by using my security code (you know, the one that you give if your alarm goes off, and it's a false alarm), BUT... I kept getting a bill for $41.49. When I called them back today, for the third time, they explained that they could only backdate the cancellation to the date that they agreed to close the account, and not the date that I sold the home. So, in other words, they want paid for service that they did not provide me.

I had a 5 year contract. I sent a letter as instructed to end service once my contract ended (Aug. 5, 2016). They continue to charge me! I call to find out why I have a bill. I paid what was billed me ($44.00). They continue to call me DAILY. They want $66 more! It's Oct. 2016. They still want me to pan out money for services that ended MONTHS ago! I had always paid on time & now they just won't GO AWAY!!!

My husband & I have been with Monitronics since 1999. Their system worked for a couple of years & then never again worked. I attempted to cancel today via telephone & they made it as difficult as they could. After jumping through all of their many hoops on the phone, answering questions for 20 minutes, the representative tells me that the account is not canceled & won't be canceled until my husband responds to an email that Monitronics won't send out for 24-48 hours. He has to respond to Monitronics within 7 days of receipt. If he doesn't, I have to start over. If he does respond within 7 days, then a customer representative will call him to confirm. Then & only then will we be considered to have canceled the account!

It's been a really good experience with Monitronics, except they got answering machines now. I used to call directly and then get to speak to a human being. I've been with them for a long time and they've changed a lot since I've been with them. But the rep that came recently when my panic button's not working was over the top. He was really on the job, very professional and it was a pleasure for him to come into my home. I would recommend them.

I've had Moni since August 2015 and my service started out great. Since then I've had 3 issues. My most recent issue is my outside camera not working. I called to report this last week (10/6). Somebody was supposed to call me within 2 business days. That didn't happen. Now a week later they are telling me they can't get a technician out until next week. This is unacceptable.

When I first got Moni service, the salesman told me that I can cancel anytime if I move. That's why I choose the alarm service. Half years passed, I moved, I called in to cancel the service. They told me service can only be cancelled after 12 months if I move, at least I need to pay 12 months fee. Then I wait and make payment. More than 12 months passed, I called again. They told me I can never cancel the service until end of the contract. Then I call in to file a complaint, the guy in the phone just talking **. I want to know, does the company do in that way or they just hire the dishonest people. If I can, I would tell every person about this. I think I should file a complaint to the department and tell to the news! I don't know is there a court will take the case like that.

I have used Monitronics before and they gave me a good package when I moved. They offered me a very reasonable price. I had a very good experience with the guy who installed the system. He over-exceeded any expectation I have.

We were with ADT but we wanted another security, so we got Monitronics. We had an issue with the system. We have an old keypad and an older panel box and it was giving us some problems, so they came in and replaced the whole system. They were able to get the system in pretty quickly and got it working. It's been very good so far.

The home that we bought has Monitronics set up so I called and talked to them about the service, what they offered, and everything. Thomas, the person who came and set it up, was very thorough. He explained the whole system to us, how everything worked, and we're very pleased with that. However, I've only had it for four days, and I've had several phone calls and e-mails. I was like, "Oh, my God! They're going to bug me every day about it." But other than that, I feel very secure with it.

Since installing my security system with Monitronics, my girls feel more secure if I'm not at home. I spoke with their team when my alarm went off. I was pleased with the service provided when they came to my home. Overall, I would recommend them.

Moni's cost kept going up, and is about $20 higher than its competitor. And when their rep came to my house, he checked the system all over, said I needed the batteries, and then he sold me a battery for $50. I went online and could have got a battery for less than $3.00. That's a rip off, but nobody ever heard of Moni. Furthermore, I had a hard time finding who to call. Finally, I found the number and called. But I'm thinking about doing something else.

I had a conversation by phone with Ashley from Moni, and she was good enough to finally remove it to zero balance and take it out of collections from Southwest credit. Considering all the pain I went through on their behalf and wasted time, and since they caused the problem in the beginning I can still only give them 3 stars.

I've had a good experience with Monitronics. They were the ones that had contacted me. At that particular point, I had decided to get an alarm system because my son was moving out and I was going to be living alone and I liked what they offered at the time. When they came to our home, I'm pleased with the service. I'm not so pleased with the price anymore. I want to get something real cheaper than that. But the most positive part is when my son opened the door by mistake and didn't turn the alarm off, the police was there in five minutes. So that really impressed me. I feel very comfortable and very safe. I would recommend them.

My realtor recommended Monitronics back in 2009. Recently, they upgraded the panel. There was one time we forgot to close the door, then the alarm went off and they quickly called me.

I signed up for alarm service for 2 years with NorthStar Alarm. Apparently Moni is now my provider, though I never signed with them. I've had issues with my system, and it's not been functional. I wrote a letter and asked to cancel my service, which is what I was told to do. I was still being billed, so I called Moni. They informed me that I was in a 60 (?!) month contract and would be required to pay the remainder of 42 months to cancel my services. My monthly rate is $58.99, so that would be over $2,400 to cancel my service. I have offered to return the equipment, but they will not allow it. This is not the deal that I signed up for, and not a company that I chose to do business with. I want out and should be able to cancel for a service I no longer wish to receive. I don't understand how this "customer service" is allowed to stand.

My son hooked Monitronics up a few years ago and my wife and I took the business over so I transferred the account to us. Our system system is working good and we are pleased with the service that Monitronics provides.

I got hooked up to Monitronics by the builder of my house and everything has been quite positive when I've called customer service for testing purposes, or for things not working right and needing replacement. I'm pleased with their service.

My parents had Monitronics for years so I decided to use them too. Their reps were helpful, but the problems aren’t always resolved right away. I called to change the number and the next time there was a false alarm, they never called again. I called back to change it again, everything’s changed and they’d call that same number again. So I was having issues with that not happening. That’s the only real issue I’ve had but it’s resolved now, but it took them three years to resolve it. Since its installation, I can leave the house and know that my home is protected.

Monitronics bought out the company that I had my security with. I haven’t had any problems. When I have had to talk to someone down there, it’s always been satisfactory. Overall, I've been very satisfied with it.

Working with Monitronics employees was good when they came to my home. I've also dealt with their customer service for my account and for basic stuff, and it's been positive. At first, I wasn't quite happy with the system because Moni changed from the hardwire to wireless, and there were some misunderstandings and confusions, but for the most part, they worked the system out, and the sense of security is the same.

There was someone going door-to-door who talked to us about getting MONI and it seemed like a good deal. I liked the integration they had with their system and also the home automation angle where I can access it on my phone and online. When we moved, we contacted MONI to move our service. They were very friendly and they worked with us to get a fair price for our new system. We were a little bit frustrated, though, because we thought the advertising on the free move was a little bit misleading. We came to find out that they still charged us some for the new equipment in the new location, but their demeanor and everything was fine. Security has been a little bit better with MONI too and it's nice that we can punch in the alarm. We feel safer even if we accidentally forget to lock a door or someone comes in the window.

Most states have a legal limit on how long a contract can last. Monitronics runs up to the length of that limit. They do that for a reason--to lock you into a contract that you do not want for as long as possible. Note that this will never be mentioned to you in the sales process. They'll sit down with you, speak to you about all the benefits, throw a bunch of pamphlets in front of you, have you sign a couple of forms, and then be on their way, except there's one thing you only figure out months or years later when you try to cancel.

I have only had a problem with 1 other company in my entire life, so just know I'm not picky or hard to please. This company is really really bad. They have no idea if your equipment is working properly, they don't care. My alarm system has not been functional for years, but I was obligated to pay them due to a ridiculous 5-year contract.

There should be a selection for MINUS 5. Tried to cancel service because it basically was non existent. Instead they kept taking money out of my account. When I stopped that inadvertently because of a lost credit card, they sold the account within what is called a "bundle" to Monitronics. As it turns out, they NEVER ONCE monitored my home. Only when I contacted Monitronics to cancel, did they have an Oh ** moment and all of a sudden I got an event notice by email saying I had an open door. Even Monitronics is unwilling to cancel because apparently they paid a good amount of money for the bundled accounts that Guardian did not want. I won't even go into the misrepresentations of the sales person.

I spoke with people at Monitronics in two different environments. One was when I had first enrolled with them and another was when I just enrolled with them. Currently, the people that I have talked with were very helpful, knowledgeable, and easy to deal with.

I feel safe having the Monitronics security system and would recommend it. Their rep was quite good. However, I ordered the camera for the front and the back and they’re pointless. They’re not what I expected, and when I called back three days later, there was nothing I could do about it. They said I still have to pay the $600. If the lights go off, they don’t work and record constantly. I have to log on and turn them on. The cameras are marketed as a constant monitor that records immediately if somebody walks by the camera and it does not. It only records if it’s triggered and somebody opens the door. So it doesn’t do what they say it was gonna do.

We purchased a home recently and the previous owner recently bought a contract with Monitronics for three years and she was only eight months into the contract. She was going to pay $1,700 for majority of that time towards the monitoring contract. However, the escrow company that her real estate agent hired paid the installation company, Capitol Alarm. Apparently the check went to them and not to Monitronics. It was supposed to pay the bill at $55 a month for the next few years. Therefore, I’ve got two bills from Monitronics telling us that we owe them money.

I was sold a system years ago, and told this is a 1 year contract. Then later found out when I moved and had bad service and tried to cancel from them that it was a 5 year contract. What is this a vehicle loan? No flash forward two years. The billing department can't ever figure out what is owed, they have charged me for dispatched security that never showed up, and when I call to tell them I'm cancelling they say "Please call back tomorrow." NO! End my service and EXPECT me to network with every contact I have to never ever do a business or home alarm with you. Horrible business practices! Shame on you Monitronics!

Moni happens to be door-knocking in the neighborhood, which I hardly ever do, but we were not pleased with our existing company, so I was going to clear them out. We recently had some home automation products installed in the house, but Moni's website doesn't provide a lot of information, so I called to find out about the products, and the customer service team answered every single question. They were also able to find me a discount to help with the price of the product, so that was great. We still feel that the house was as secure as before, so what we had installed was a convenient item.

Monitronics improperly installed my system 2 yrs ago by not connecting the audible panic siren. Also the contract was written for 5 yrs (which is now illegal) instead of 2 yrs as my previous contracts have been. They refuse to cancel my service or refund me at least half of the ($1,032) that we have paid so far. They say they are going to do one thing and they do something else. They told me that we would have cellphone monitoring capability but we don't. We want to find another alarm company for our home because we do not feel safe with this company.

I had been with Monitronics since 2009 and I'm not sold on them. I was about to leave them because I needed a better system. They could have offered me a better service and they weren't offering it to me, so we resolved some of those issues. The service tech was very good. I have an issue with the number 1 button not responding, but for the most part, it's working well and I feel safe.

Monitronics' reps were out one day, walking in the neighborhood, and letting everyone know that they were available. They left me some material to read over, so I decided to try them out. Since I had them at my previous home in Chickasha and I have not had any bad experiences with them, I decided to get back with them when I moved. A couple of times, I had some false alarms because my father had access to my house as well, and he sometimes stumbled when turning off and on the alarm. Then a couple of times, it was because of the battery being low on the sensors. I would change them, but my panel would still show that it was low, so I would have to reach out to Monitronics to see how to clear that.