Brinks Home Security™ Reviews

I've been with Monitronics since 2004. They usually solve my problems and everything's been awesome so I'm not going anywhere.

My experience with Monitronics has been excellent. I'm very happy with them. Their customer service team is prompt and they answer my questions and take care of things.

I am pleased with the people behind Monitronics. I would say just how friendly, fast and quick they are if you call them and let them know something is going on, to get you an answer, or to get it fixed.

I have been with Monitronics for around 5 years. 2 months ago I did my research on the proper way to cancel service with Monitronics. After calling a few times and eventually getting transferred to something like an "executive response" department, I was again reminded that the only way to terminate service was through written correspondence. I asked for every minute detail I should include in the letter to ensure there were no delays, and I even explicitly wrote DO NOT try to call me and compel me to change my mind, (After reading many reviews about this issue). I then went on a short deployment for over a month, (as I am in the Navy) and did not have access to a phone.

Everything is good with Monitronics. Their customer service is there when I call them and I'm pleased with the service that they provided in my home.

Please, please don't get a home security system with this company. Do yourself a favor and do a simple Google search of "Monitronics cancellation policy" and you'll see thousands of customers fuming due to Monitronics' shady cancellation policy. Here is the short version of the nightmare: I mailed in my initial cancellation request in mid-July 2015, well it's now January 2016 and they still are trying to charge me and REFUSING to cancel my account, even though I sold my house and the NEW owner had everything switched into his account in July - I can only assume they're trying to collect double on both the current owner of the home and myself. I even filed a chargeback with my credit card company (Chase) and WON, but that doesn't mean Monitronics has stopped calling or mailing billing notices to me.

We have tried to cancel our account every year for about four years. There is NO information on the site. You have to call where, if you select "update account information," you will sit on hold for eternity. Select another option. In addition, they lock you into contracts, which you have to buy out by a certain date otherwise, it auto-renews you every year. There's no way to discontinue this atrocious cycle.

I cannot get Monitronics to call my cell phone when the alarm goes off. My employees come in sometimes, and they set the alarm off but I never get a call. I even have an employee say, “Do me a favor. Set the alarm off.” I called back and told Monitronics I need this to happen, and they said, “Oh we’ve got it in our system.” I don’t have the time to go research another alarm company so I’ve been putting up with Monitronics but one day I will, so I’m hoping they can fix that.

I have had some trouble with Monitronics. Sometimes I will set the alarm and when I come back and open the door, it doesn't beep. And then I might open a different door and it might beep, so it's not real consistent. I would not recommend it to anybody.

Not pleased. I was informed by the sales representative that should we move, the company would come install a system in our new house (free of charge). I clarified this with him more than once. The day came when we sold our house (had already closed) and contacted the company to set up a system at our new house. They said it would cost an additional $300.00 to come install another system unless we removed the system from our old house (that was hard wired). The cost to cancel was too much so they really had you. They would not honor what we were told by their sales rep. Still a reluctant customer however I wish I wasn't.

I talked to their customer service rep to see what I needed to do when my contract was up and it was a positive experience.

We called Monitronics a while back because we had our system upgraded. We were pleased with their service when they came to our home and we'd recommend them.

I have always been pleased with the service provided by Monitronics Home Alarm. And it was a positive experience when I spoke to their customer service department. I recommend them.

In June of 2010, I purchased Platinum Protection, being unhappy with their services, I looked up Vivint and received their less than OK service. Vivint told me they would get me out of my contract with Platinum, HOWEVER, Monitronics purchased them out. When I called them, they stated I could pay the entire cost for up to 5 years (my contract) or I can wait till the end. I explained to the representative that Vivint has already taken out their equipment and they were not even protecting my home.

I've had a positive experience with Monitronics Home Alarms. I appreciate the service and they've always been very helpful. I'd recommend them.

I've been a Monitronics customer since 2008. On 11/13/2015 I switched internet providers so I called Monitronics to have my system tested just to make sure everything was working correctly. The representative ran me through a test & confirmed that the system was operating correctly. On 12/30/2015 at 4:30 am 3 men kicked in my front door then left my property. They returned 15 minutes later in a different vehicle, entered the house & began destroying property & stealing valuables. My alarm pad was ripped off the wall, doors, windows, walls & cabinets were broken & the alarm DID NOT WORK.

When I had to have the Monitoronics system device serviced as it needed a battery, the customer service team was friendly and able to answer my questions. I'm pleased with their service.

After being a customer for 4+ years we decided to cancel and go with another Security Company. Why? Because we found that we were not being monitored, so why would we pay for a non-functioning alarm pad? Our contract had been expired for 2 1/2 years at this point. Upon sending our cancellation letter in we were informed that we had missed several payment and now there were late fees. We showed proof that we paid but they would not budge, we had to trace our money orders to show proof. I find it strange that all of a sudden we owe months worth of money and late fees, why weren't we notified of missing several payments? Why did we not have anything on our bill that showed we were late or have missing payments and late fees? Why? Because these idiots are thieves, that's why.

I had a weird notification on one of the doors so I called the customer service department of Monitronics Home Alarms. They basically told me how to fix it. It was a low battery. They're good. I'm absolutely pleased with the service that they provided when they came to our home.

Changed my billing at their will. When trying to cancel service was put on hold four times at twenty five minutes at a time until I could get somebody to tell me how to cancel. Tried to have wireless service upgraded for six months with no support and not even a callback. One of the most frustrating customer services I have experienced in a long time. Would not wish this company on my worst enemy.

I've always had a positive experience speaking with the customer service team of Monitronics and pleased with the service they provided.

Everything has been fine with Monitronics. They've been receptive. I was pleased with the service they provided when they came to my home and set everything up.

Monitronics has done a very good service. I've dealt with their customer service department when I ordered some additional services and it was a positive experience. I had a couple of alarms go off and I just had a call within 30 seconds so I'm very satisfied with the response time.

The customer service team from Monitronics have been adequate with their answers to all my questions. They came into my home and set everything up. I am pleased with their service.

I don't recommend Monitronics at all, especially to service members. If you are a service member don't use Monitronic as your alarm system provider. We call two weeks ago to cancel the service because of PCS orders and they said that it was okay, two weeks after they charge us. We call and they say that we can't cancel the service and that if we want to cancel it we have to pay the amount that we owe for the remainder of the contract. So that being said I already start spreading the word to our friends and also on some military spouses' groups.

I appreciate the way Monitronics did their service. They came and upgraded my system. The technician that came did a wonderful job and instructed me on how to use the touchscreen and how to go through the menu. He upgraded two of my sensors as well while he was here. Everything went well.

My experience with Monitronics has been pretty good so far. I had someone out here a while ago because I was having a problem with a battery which appeared to be going bad. It actually wasn't. We weren't quite clear as to why the battery seemed to be going bad or how fast it was going bad so we're still monitoring it.

The service that Monitronics provided when they came to our home and set everything up for us was a number of years ago but it was okay.

After 10 years with Monitronics, I decided to switch to a service that offered a discount through my membership with USAA. I called to terminate my service and they informed me that I had to write a letter to a PO Box and that my account would not terminate until 30 days after they receive my letter. SCAM to get one more month of money out of me. I am not under a contract with them and have not been for years!!! I have read many reviews on this company trying to do the same to them. I will never recommend them to anyone. After 10 years with them, this is the thanks I get? I am going to post everywhere possible to alert anyone and everyone about this company and their shady practices.

They installed their "wireless system" by super gluing little white boxes to my nice doors. Despite what they said about the size of animals my cats set off the motion sensor constantly. They never asked me for a verbal code. Once I came home with my daughter and put in my code. That set off an alarm that said I pressed the keypad too hard. They called my cell phone and I could not verify the code, that they never asked me for, so they sent police to my house. I ended up paying for the visit plus found out that Monitronics never told me I needed a permit for the alarm so I had to pay extra for that. Ended up the code was put in as just my last name.

At one point in time, they did a credit check, and we had a little trouble with that, but I am pleased with the service that Monitronics provided when they came to my house and set everything up.

I notified Monitronics on November 13th that I would like to cancel my account with them because my husband and I sold our home and we're moving to a new location. After a lengthy phone conversation with multiple attempts by a ridiculous salesman that would not take no for an answer, I was finally able to get confirmation that the monitoring service would be disconnected. I received a letter from the company stating that services were disconnected on November 16th.

Our 18 month old alarm system totally failed in September 2015. After calling for repairs to our Long Island, NY home, the company could not get a contractor to agree to come to our home to perform repairs for over 60 days. I told the company to cancel the service and arranged for a new company to install an entirely new system. The representation told me that their monitoring contract was for 3 years and refused to accept the cancellation even though the system did not work and they could not get a contractor to perform repairs. I advised my bank to block future debits to my account.

Following a home break-in by teenagers, we were approached by ADT representative to sign up for a home security system. My husband and I agreed. We were perfectly satisfied with the system and service. Within a short time we were again approached by a representative of our security system. The representative told us that there was now an upgrade to our system. At no time did he disclose that he was NOT from ADT but in fact represented Devcon a totally different security company. Unknown to my husband and me we signed a 5 year contract. We were NOT told that was for 5 years or I would not have signed it. I felt taken advantage of by a slick salesperson by his not disclosing that I was signing for a contract for 5 years that could not be canceled.

For the most part, a positive experience talking to one of Monitronics' reps when I had an issue with my alarm. I am pleased with their service, but they need to work on their pricing. My contract is up and I don't know if I will be renewing or not because of the rate. I know I can get a better rate elsewhere.

I’d recommend Monitronics. I'm very secure with them and what I really liked about them is that they knew what they were doing.

Monitronics is excellent. They have a nice service, they respond to my inquiries, and resolve them. I’m very happy and comfortable with the company.

If anyone wants to cancel this service, I suggest starting it 3 months before your service contract is up. We've wanted to cancel service, since we accidentally tripped our alarm and never received any call to make sure we were okay. The CS reps. told us it was our fault. We didn't receive a follow up call. They were very rude. We were told we signed a FIVE year contract and we had to pay off contract. We didn't have $1000 to pay off 2 more years, so kept making monthly payments. Finally after a year and a half we can pay off contract and cancel.

My experience was a mixed bag. The people are friendly on the phone, courteous and professional. The main complaint is that it's difficult to arrange an appointment, being a little more flexible with my schedule and arranging a time out. I had a problem with the system so I had to set up an appointment but I travel for work so I was not at home for a period of time. They called me one month and I said, "Can I set it up for the following month? This is my schedule, I'll be here then." And they said, "No. Our book doesn't go out that far. You can't do it."

Monitronics was fine, I haven’t had any issues. I was pleased with the service they provided when they came to our home.

Ashleigh contacted me and resolved the situation quickly. I would update my rating of this company to 4 stars.

Monitronics is a little expensive, but they seem to do a pretty good job. One time, I needed an upgrade from the system I was on and I wasn’t home for the service call. The guy was having trouble getting the system to work properly, but he stuck with it and got it working, finished it right as I arrived home that day. So he put more time into it than he thought he was going to have to, and he got it done. I was pleased with the service.

When the salesman showed up at the door saying he was doing a number of installations in the neighborhood, and asking if we would be interested, it appeared to be a pretty good deal. But the issues didn't start until we wanted to cancel out of a 3 year contract. During the contact, they arbitrarily crossed out 36 months on the contract and wrote in 42 months -- 6 additional service fee months on their copy only of the contract. We were never notified. When we went to cancel at 36 months, we were informed we had an additional 6 months to go. They faxed us their version of the contract, and we had ours, and sure enough, they had crossed out the terms and inked in the new 42 month service period.

We've had our panel replaced three times. When an alarm goes off which has been all false (which is good), they're calling who they need to call. The monitoring people seemed to be doing what they're supposed to be doing. However, they don't seem to be able to get the system set up so that it always connects and that we won't have false alarms. They are coming on Friday to fix it.

Monitronics has good customer service. They call frequently when there is a problem, or maybe when the alarm goes off. I’m also pleased with the installation of the equipment and all the included features. It was an excellent experience.

I needed to have my alarm updated from a 3G to a 4G so I called Monitronics and the person I talked to was very friendly. Scheduling was very easy, and it has been an overall pleasant experience.

I've called Monitronics because I couldn't put the voice activator back. Whenever you open any doors or windows, there's a voice prompt and sometimes it was cut-off and I forget what code I use to cut it on and cut it off. Minor things, I haven't had any problems. The reps were always responsive. If they put me on hold it was for a very short time. They want to make sure that everything was done properly. They made sure I was satisfied. When a staff came to do an upgrade, he was schooling me on something. He was very bubbly and friendly and he helped me out understand what was going on. He even called customer service for me and they followed back up. I had upgraded and everything was cool. They are good, very informative, and professional.

You pay these exorbitant rates to Monitronics because you are supposed to be buying your system on a monthly basis but try to cancel and they will refuse to give you the programmers code so that you can reroute your calls. I spent 3 hours over a space of two weeks trying to get the code. Sometimes they said they had no code, sometimes they said they did not know what it was, sometimes, that they were not allowed to give it out and sometimes, that they were switching me to another department where I would be immediately given the code. To sum it up, it was all complete **. They obviously are trained to keep transferring you from one person and department to another until you give up. I wish I could give their service a zero or a minus number.

There was a problem with our security system so we spoke to Monitronics' customer service then they came and fixed it. They were prompt and friendly. Overall, it was a good experience.

I opened our door and hit the alarm by mistake. It had gone into calling the police but it was a positive experience, otherwise, I wouldn't still have them. What I like best is that when the service changed, they came out and replaced everything at my convenience with no charge to me. I'm pleased with Monitronics.

Monitronics sucks. About five times or more in a month, I get a call from them in the middle of the day trying to get me to upgrade my equipment, which has already been done. They even sent somebody out to work on my equipment whom I had to kick out. He looked like he came straight out of the ghetto. I called Monitronics and told them that if they don’t get me off whatever list they had me on, I was going to get rid of them. I am moving, so I’m getting rid of them and not getting them back.

I wouldn't say I was dissatisfied with Monitronics Home Alarms, but at the same time I wouldn't recommend them. Generally, they're okay but I wasn't pleased with the service that Monitronics provided when they came to our home. With the previous alarm system that we had, our dog could move about and the motion sensor wouldn't set it off. However, with the new system that they installed, the dog sets the motion sensor off. When I asked them about it, they said that there's nothing that they can do. We now have to arm the system without the motion sensor being active and I'm not happy about that.

I had a great experience with Monitronics. I'm pleased with the service they provided.

Do NOT sign up with Monitronics or Elite Home (the equipment company). We signed up with a guy selling door to door in June. He told us our service would include a camera for live indoor monitoring that we could access with our phone or tablet. That was the main reason we signed up. We signed an installation contract that listed the camera and the mobile app, as well as some yard signs, window stickers and all the other equipment. A different guy came immediately to install the new Control Panel and Window Contacts. He told us that the cameras were on back-order and he'd bring one out to us in the next week or two as soon as they came in. He said he'd also bring the yard signs and window stickers at that time since he didn't have any left that day.

It's been good so far with Monitronics. I was pleased with the service Monitronics provided when they came to my home. Customer service has been a positive experience where I wasn't on hold too long and the questions I need an answer were answered and they're pretty good in getting back to me when there's something wrong with the system. They're very helpful and they're very accessible.

About a month ago, somebody from Monitronics called to check if the alarm was working properly and I worked on the keyboard as per their instructions. It was a positive experience.

My husband and I moved to Texas in 2013. We only planned on living there for 2 years. We bought a house there as well. A salesmen from Monitronics came by and told us that our neighborhood was not the greatest and had quite a few break-ins. He said that the company has a five year contract. I informed him that we would be moving in less than two years and they didn't have service back in Colorado so it would be stupid of me to sign a five year contract. He told me that it really is only a year contract and after that I could cancel without penalty or owing anything. So I decided to get the system, believing this **.

Positive experience with the customer service team of Monitronics. I called because I want to figure out if I can upgrade or change a couple of features on my current system to a better one. I got a positive response. Same thing happened to the guy that came to our house. He explained to me everything about what I can and cannot do, what I need to do if I need to change the service or something. He explained a lot of how the whole system works. When you call for their service, they'll give you the extra mile. I would recommend it to my friends.

My experience with the customer service team from Monitronics has been positive. Their rep did exactly what she said she was going to do. She gave me the correct date for when the serviceman was going to come out. The serviceman came on time like he was supposed to, which was great. The only thing I'm not pleased with is when I received the key chain, their guy told me to call back in 48 hours. We spent all that time trying to get that key chain connected to the system. I need to call and see if somebody got my key chain working so I can just punch it when I go out. But other than that, I had a great experience with them.

Faulty installation by the Technician caused my system to fail, they attempted to bill me for another technician to come out and reinstall after several attempts to have me do it myself. Once I refused to pay for the technician because it was their fault (Technician documented this) they continued with harassing phone calls. After a while I notified them to disconnect my service, they denied receiving my first letter so I sent another. Then continued to make harassing calls to my cell, home and office after the service was finally disconnected and I had gotten another security company.

The experience I have with Monitronics is really good because when the alarm goes on they call me fast. They have good communication with me. I'm also pleased with the service they provide when they come to my home.

I stopped using my Monitronics Home Alarms a couple of months ago. I forgot to leave the backdoor open. The next thing I know, it's screeching at me. So I decided not to bother. A couple of times I have spoken with the customer service team when I had some problems. And they did fine. They came in, checked something out and it was working fine. I'm 78 years old and most people when they reach my age, they are not geared for this. I could remember the code and then I have to tell my kids or grandson the code. Then they'll call me every time if they forgot it. I didn't want to deal with it anymore. I'm going to cancel in March when my contract comes up. They said I couldn't cancel prior to that.

We had a mechanical issue with the alarm and we've spoken with the customer service team at Monitronics. They were knowledgeable about what to do and they were good with customer care and concerns. It was a very positive experience.

We've had Monitronics for quite some time and we're very happy with them. They're there when we need them. We've had a couple of issues with some things, and we called them, and they resolved the problem or sent somebody out to do it. Recently, there was some issue with the system and I spoke with some of their reps several times in one day. They were always very professional, helpful, and good. I would highly recommend them.

I've had a good experience with Monitronics. I'm pleased with their home security service as they are good and reliable.

I'm fine with the monitoring part of Monitronics but I don't dig having to deal with them for a new product or you have to call them and then they call somebody else and they call you to come out and set up. The monitoring is great but the rest of it is no different -- a pain in the butt. We had new windows installed in our home and we needed to have them do whatever they needed to redo to put on new ones. Talking to them was horrible. Hiring people with a brain or some customer service skills could help. But when they came to install, they were okay.

I wanted to find out about upgrading my system and there was a guy that helped me. He was courteous and I had a positive experience with the sales rep. He was helpful and was able to answer my questions. I was pleased with the service that Monitronics provided when they came to my home.However I talked a while back with a lady from customer service. She had given me a pricing to put a security alarm or system, but it turned out that the notes were not on the system. She had quoted me with what's not in the system anymore.

I talked to Ashley from Monitronics today. She was very kind and helpful. They have resolved my issue, therefore I will re-evaluate my review. I will only give 3 stars (satisfied with the experience) due to not letting people cancel via email or fax and the cancellation/collection department. However, I am pleased with the customer service I just received. Thank you.

I'm dissatisfied with Monitronics because they did not inform us that we need a permit to have an alarm. We had to pay a fine to the Stockton PD or we would have been charged $200.

Monitronics or at least the employees who came to the door of an elderly person's home are quite dishonest! They knocked on the door and told our family member that ADT had gone out of business (she had a sign indicating her current security system provider) and that they were the new providers. Unfortunately, she believed these men and let them into her home and they convinced her to sign paperwork. Our family member lived in a retirement community and everyone who lives there has to be older than a specific age.

Monitronics has been perfect. I know how to work the equipment and I know their marks are in because I've checked things. They called me up and said, "Don't do that." So I'm happy with them for everything that they're doing. The Monitronics technician came, knew exactly what he was doing, and told me what he was doing. He always explains it to me. It's the second time that he's been here over the period of time, but it was a very easygoing experience. We keep our Monitronics home alarm system simple. We don't have a fancy system that we don't like. I would have liked to have all the windows covered as well, but that isn't part of the basic system. That's an add-on feature.

The summer of 2014, I was facing a work furlough and was trying to scale back my bills to make ends meet. I called Monitronics and spoke to one of their representatives about cancelling my service. He told me that I was still under contract and would have to pay a substantial penalty to get out of my contract. I asked when my contract would expire, he told me October 2015. Figuring that I had not way out of the situation, I just let it be.

Monitronics called me this morning because I accidentally opened my door without putting the alarm off. They have always been very good at that. As soon as the alarm went on, they call within two or three minutes trying to find out what happened. It was prompt. I am also very happy with the service when they came to install it. I would recommend them.

When the batteries in my master closet ran out, I got no help from Monitronics. I called them and their rep told me to climb up the ladder and take the battery out. It is very difficult for me to climbing up ladders. I thought they would do that but they didn't. So I got a new battery from Batteries Plus and asked my neighbor to put it for me. The only thing that they did was to redo something that cost me 300 and some dollars with the control system.

I have had a Monitronics Home Security system for 15 years. I have paid my bill on time every month. I personally think as a customer that says a lot. Monitronics recently contacted me and informed me that they needed to update my system and they would have to send someone out. I told them to set it up and I would like it to be done on a Friday due to my work. They set it up and then close to the date of the work they had to cancel. So we worked it out to set it up again. Two days before the work was supposed to be done they cancelled again.

The only times we've called Monitronics was to set things up and when we needed something adjusted that they cannot fix. But it was definitely a positive experience and overall, I'm pleased with their service.

I did sign up for a rather long contract but when it ended on 2/15, I will still being charged monthly for the service. I called only to be told it went to month/month after that and that could not be cancelled without a 30 day written notice. Even after I called them to let them know I sold that house in Oct 30, 2015; I got a call stating that a panic button had been hit. I reminded them that the house had been sold and I no long lived there. I will mail one more cancellation notice to this company, since a phone call does not pass on the information. But I will NEVER recommend this company to another neighbor ever again.

I called to cancel my service. I am currently on a month to month, and have had Monitronics service for last 10 years! I was told that they are gonna wait another 30 days to cancel the service after they get it in writing. This is just a way to extract more money from people and is really like a SCAM. Do not go with Monitronics, this is how they approach things after 10 years of customer relationship.

We had talked to technical support about our front door monitor that was periodically showing a problem and they suggested upgrading the control panel and we said we wanted to move it to another spot. Everything went great and when we got down to installing the control panel, they went through all of our devices to make sure they're working.

So I call over the weekend to cancel my service... and an alarm monitoring company is not open on the weekend! This morning I called to cancel and I was on hold over 20 minutes before I could get a representative on the phone. Then when I tell her I want to cancel, she spends another 10 minutes trying to keep me there when I told her there is no way I will stay there. Then I'm told they do not cancel over the phone (even though I gave my security number and all my information). I'm told I have to send a letter through the mail system and they will cancel 30 days from that date. How is this acceptable?

I've spoken to Monitronics' customer service for various stuff and it's all been positive. I'm pleased with the service they provided and they mostly got the job done. They do make some promise, and if they don't, I follow up with them.

We recently updated our Monitronics Home alarm and it was fine. It's all good and we are pleased with their service. I like that the gentleman finally set it to where it goes beep-beep if something opens. I'm very happy because now I can hear when somebody is coming in or going out. It used to go back bedroom window. We can't have that going in and out of the lanai but now it goes beep-beep which is what I wanted. That's a nice feature.

Two salespeople came to my door and convinced me their system was superior and easier to use than my existing ADT system. I signed a three year contract with them and have had nothing but problems since. They set off the panic alarm, then told me it was nothing. Then the police arrived and now I'm being billed $170 from the police for a false alarm. They told me the dogs wouldn't set it off, and, of course, they did. It's much more complicated to use and isn't nearly as good. I would give anything to have it ripped out and go back to my old system.

I've had Monitronics Security for more years than I wanted to. When I tried to get out of it, they offered me a deal that I couldn't get anywhere else, so I still have them. The last thing I called them for was a sensor that I couldn't change the battery, and so I had to have somebody come out and do that for me. They came in and changed the battery, and so the system works the way it’s supposed to.The representative was fine and I was pleased with the service that they provided at that time when they came to my home. But my experience with the company has not been pleasant over all the years I've had them. I don't think I would recommend them.

The technician from Monitronics that came to my house for the update was polite, thorough and knowledgeable. He explained everything that he was going to do and had it done quickly.

I have had very poor service from this company. If the alarm goes off all they do is call and leave me a voicemail, or send an email. There is no call to the backup numbers provided. I called to cancel my contract and was told that I couldn't. I have my carbon copy of the contract and it differs from the original copy the company has on record. The only explanation I can come up with is that they altered the contract after I signed it. After many frustrating communications with the company I was told it didn't matter what my copy of the contract said, they were only going to honor their copy. I don't know what else to do to deal with this completely dishonest company.

The right hand doesn't know what the left hand is doing, but most importantly nobody really cares. I called to have my system disconnected cause I was moving. They assured me they would call their disconnect service and they would set up a time to disconnect the alarm system. Three calls later and the same info was passed on to me. The last time I called, I told them, "Say I am moving in 10 days and this needs to be done". The representative assured me someone would come. Well, I have moved out and the alarm system is still in the house. I'm in a different state and the house is vacant. Now they want me to come back and open up the house for them so a representative can come out and take out the system. Oh and by the way, I am still getting bills for the service. Don't ever used ADT, i.e., Monitronics.

My experience with Monitronics Security has been awesome; it's been excellent service ever since I got it. My most recent call to the company was in regards to the upgrade on to a newer system that they were doing for everyone. This experience was definitely a positive one. They told me when they'd be here, they did their job, they explained why, and it was excellent. I was definitely pleased with the service that the company provided when they came to my home. I'm really happy that I'm with them as a customer.

I am a soldier in the military. Been in for 9 years and my wife signed a contract with Monitronics. I was sitting right there and I look the representative in the eyes and asked if I were to get orders to move if it would be an issue. He told me no it would not. From 2011 to 2015 we were in Colorado springs and loyal customers. When I received orders I called to see what had to happen and was told to mail in my orders. I call again around October 30 to find out if it had gone through and was told there was an issue with the orders. She looked into it and said there had been a problem with the orders because they were in my name that she took care of it. I asked if I would see a payment come out in November and she said no.

I called to check out because one of the monitors wasn’t working, it turned out that it was some battery I had to change. I really like that it was wireless and when the alarm does go off accidentally, the police responded very quickly. I am very pleased.

Beware if you have someone come to your house trying to sell you this alarm system. They will tell you that you can cancel at any time. Please read the contract you're signing. I didn't make a complaint about it because I should have read it myself. So that was my fault. However, after fulfilling the 42 month contract, I made several attempts to cancel. After the first phone call, they lowered my monthly payment for the remaining 2 months I had left. I told them I wanted to cancel but they act like they don't understand what you want. I called back because I had a feeling something wasn't quite right. I was correct, the account wasn't cancelled.

I never had any issues with Monitronics Home Alarms. I had a positive experience with their customer service team. I am pleased with the service that they've provided all the time, particularly the amount of time it took for them to send someone out and get everything installed when we first got it set up. I'd recommend them to a friend.

Existing customer upgrade process. The cancellation process for NON-Contract customers. The process of upgrading or offering existing customers the options. Being a 10 yr+ customer with Monitronics, I called to check on the possibility of lower my monthly bill to be competitive to other security companies that supply equal or more services that I was currently getting. I was told that there was, "NO POSSIBLE WAY, is there any other questions I had?". I then asked if there is possibility of upgrading and I was told that I can upgrade at a higher monthly cost. I also was told I could not add sensors that I have purchased on my own, which is NOT True because I am using multiple different sensors right now with the same system, just different company.

Monitronics is my security alarm system and I’ve had them for many years. Why give up something that’s meeting your needs? One time, my system started to fail. Their service team was able to diagnose what could and couldn’t be done over the phone and immediately set up an appointment to have somebody dispatched to come out and look at the system. The technician that came diagnosed exactly what it was, showed me what needed to be replaced to also include a battery and quoted me a price right then and there and how much it was going to be. He was really friendly and careful around my house.

I recently called Monitronics' customer service team to make them aware that I was going out of town and to get it put on monitoring record and it was a positive experience. Mostly I am pleased with the service that they provide me when they come to my home. However, I wasn't happy the installation done for my Total Connect was a little shoddy - it could've been more professional.

So far it's been okay with Monitronics. Mostly, they call quickly but they haven't come for a long time. It has been several years since somebody has been at the house for us but I was able to talk to their customer service when the alarm goes off and they call.

Our experience with Monitronics has been great so far. We were pleased with their service when they came to our home.

I called them to change my code a few times. They called me once, they said one of my sensors needed service. It was a good experience. It was no hassle. They scheduled an appointment; they came out there and took care of it. Thats the only issue I ever had with them. I am pleased with their service and would recommend them.

Monitronics fraudulently extended my alarm monitoring service by 24 months after I called to cancel my service. On Wednesday, October 28, 2015, I called Monitronics to cancel my alarm monitoring service. I was not under contract at the time. I was month to month. I was told that's fine but I needed to write a letter to the Dallas office informing them of this. I wrote the letter requesting canceling of my alarm monitoring service, which was signed for and received in the Dallas office on Monday, November 2. On Wednesday, November 4, I received a letter from Monitronics dated October 30 that stated they had extended my contract by 24 months as we had discussed.

Their door to door salesman caught me while I had been drinking, and sold me on their unit and a three year contract. I accepted that I was at fault as well and didn't mind since I was about to deploy to Afghanistan and wanted something for the family. However now that the three years are up they are telling me that I signed a five year contract on a home I have not owned in over two years, as I couldn't afford it after leaving the military. The most I got was their customer service trying to get me to purchase an upgrade to my system, once I finally got off hold and even then I had difficulty understanding them. The only positive thing I have to say is that the installation went very smoothly.

I talked with the customer service team at Monitronics recently as I had a door sensor out. They actually came out. Not only replaced that, but replaced the whole system because the whole system was outdated. And no additional charge. I'm pleased with the service. The most positive part about that part of the service was that there was no charge and the upgrade. And they didn't go up in my monthly charge, either. Not at this time. I'd recommend them to a friend. I'm very happy with them. Overall, satisfaction and timeliness that they call back. And from the time that they called 911, they've addressed my concerns pretty quickly.

I was pleased with the service that Monitronics provided when they came to my house to install. It works and I'm satisfied.

I had a little sensor go out so I had to get a new sensor. And we’ve also had to get a new battery for the unit so I have to call the customer service of Monitronics a few times. All is positive -- everyone is very friendly and helpful. When I was talking about the battery, they knew exactly who they’re contacting. And the team who came out for the service was very knowledgeable and thorough.

When alarm goes off and company calls us, we request that no response occur and that it was a false alarm, we are charged $35, and no one ever actually did respond. When challenged, they refer me to resolve the "response fee" with the local police department and that they do not have any control over the matter.

I have no problems with Monitronics. The service works good. I had a couple of issues, but everything got solved. One was battery related and we had to get it reset because I wasn't here and my roommate didn't know the password. If there's an issue, I give them a call and then we figure it out. Overall, it's a good product and it's been reliable.

I've had no problem with Monitronics. They called me last night and my batteries went bad. I replaced the battery, and I was at church when their team called, so they left a voicemail message. The service station that’s close to me was broken and they were robbed last week, and there’s only a cement wall that anyone could climb over behind my property. So the first thing I thought was someone has attempted to go into the house. There were no problems and I would recommend them.

The person from Monitronics who checked the box and programmed it was supposed to come between 10:00 and 2:00, so I went home at 10 o’clock to get ready. He was late because he had a problem with another installation and didn’t get there until 3 o’clock. I waited for him for five hours and it was hard on me as I'm a cancer patient and had to endure sitting down on the edge of the window pane of the kitchen. I was moving in and didn’t have furniture inside but I got my alarm going that day so no problems there. Whenever I need to change things around, their customer service team would help me out.

I received Monitronics over 3 years ago, signing a 5 year contract. When I originally purchased it in my last home, it was great. I could view my home from my cell phone. Meanwhile, I purchased a new home and was told to take all equipment with me and they will install everything in my new home. Well, that was a lie. First of all, they had to contract a company to come out because they did not have anyone in my area. When that contractor came out, they did not install window sensor even though I had it all. I gave him all my equipment to install. Well due to my error did not call immediately, going through personal issues of my own. When I did call, she basically told me it was my problem. Mind you, I am still paying on time, automatic withdrawal out of my account.

I’ve been very happy with the service that Monitronics has provided. It’s been quite a while since I have spoken with them about it. Sometimes when the alarm goes off, I call and say, “Hey, no problem. It was my mistake.” The representatives are very professional and the guys that have come to give me service were also outstanding. It's an excellent experience.

I called to cancel my service due to I no longer have a contract. I have had the service for 3 years. I verified my password information and who I was and then was told that I have to send it in writing. Then I was told that they are gonna wait another 30 days to cancel the service after they get it in writing. This is all a SCAM in order for them to get another payment of service from you. They can say it is not but YES you are scamming customers. It does not take 30 days to cancel service.

I talked with the customer service team at Monitronics due to the battery of my alarm system. The experience was more positive with the tech that came out because Monitronics is always going to charge things. Every little thing, whether my motion needs to be adjusted because they were put over wrong by someone else, they would charge to come out for that. The tech noticed that my alarm system was old and he had to replace it.

We had a problem with our alarm system so I called Monitronics' customer service team. Their ability to address the situation quickly was the most positive part of my experience. I was pleased with their service when they came to my home. They were very professional and prompt.

I have tried to contact Monitronics for the past 3 weeks and was able to get some assistance yesterday October 27, 2015. However the service I did receive was very unprofessional. The service representative kept me on the phone for 30 minutes trying to sell me a new system. This "upgrade" started with me paying for new equipment for $1700.00 then finished at $199.00.

My experience with Monitronics is so far, so good. When my alarm was giving me some trouble, I called customer service. They were very helpful and answered all my questions. They came, fixed it and I was pleased with service. They were very helpful and a few things that I didn't know, they also taught me what to do. They did a good job and I had a wonderful experience.

Thanks for helping to work out a resolution, Ashley. It's not a perfect resolution, but a 33% discount helps. Saving anywhere can help with my permanent change to income and lifestyle.

Ashley in the resolution department was very helpful. I was not trying to get anything free or avoiding paying a bill but rather a lower rate. I have had Monitronics for 3 years and had not had any issues.

I have alarm system from Monitronics, worst company to work with. They don't care about their customers. First I was told by the sales guy that I can lower my monthly bill at anytime, but that was a lie. Then I am having systems issue, it's not working right, sensors not working right, it keeps falling to the ground. I was told 3 weeks ago that someone will come replace the sensors and 3 weeks later, no one has come to check on my issue. I have tried to cancel my contract, but no one is willing to listen to me, I keep getting told that I'm stuck in the contract whether I like the service or not and whether the service works or not. I want out of this horrible company.

Was told by the salesperson that if I sold my home I could cancel the service. I sold my home two years in the contract and was informed that you cannot cancel the contract and pay for alarm service that I am not utilizing. Who in their right mind would agree to guarantee payment if your home is sold. Monitronics has been rude and non negotiable in solving this issue. If you have Monitronics you better read the smallprint.

Thank you, Ashley. I appreciate your assistance in getting this handled.

After numerous phone calls, Ashleigh **, Executive Response Team, did resolve this issue satisfactorily. I appreciate finally finding someone in the company who has the common sense and willingness to listen and address the problems to everyone's satisfaction. I hope that her tact and diplomacy permeates and otherwise unruly corporate environment.

For anyone considering doing business with Monitronics, I do not recommend this company! Due to my husband's very serious medical and financial obligations, we were forced to sell our home and relocate in order for him to receive a lung transplant. This company refused, repeatedly, after numerous letters and calls, to take into consideration our dire circumstances by cancelling our contract and continues to harass us with telephone calls. We have been unable to speak to anyone in authority to settle this problem.

My mother has Monitronics in her house. My dad has recently passed away and she has since moved out of the house. She now lives in a facility where she no longer requires their services; however, due to the contract she is not allowed to discontinue services. I have sent them my dad's death certificate and her apartment lease to show that she no longer lives there. They tell me the only way out is to find someone who will take over the service, or to buy out the 29 months. My mother does not have that kind of money, and should not be responsible for finding another user. I just want the service cancelled, is that too much to ask?

After putting up with their below average service, it was time for me to move and called them to cancel. They make it so impossible to do so they can get as much extra money as they can by going around and around and they do not stop until your lawyer sends them a Cease & Desist letter.

I was a customer for many years. In the last few months of my service I had problems with the system. The first repairman came and switched out my battery. My trouble light and system still did not work. The next repair tech came out and was aghast at the battery the tech put in. It was a used RadioShack battery. This is verified in report he made. He then checked my window sensors and said they were no longer working and I needed a new system. In that time he began pulling them off. After that I requested a third technician and more sensors came off and he said the second half of my house wasn't covered. At this time I felt no trust in them and said cancel my services. I should not be in collections for this. After all those years no loyalty.

I was not aware of the hidden contract. I contacted customer service via the phone and they informed me of this hidden contract, that is a four year contract. My main complaint is that when the alarm did go off it was so loud that I had an ear ache for two weeks. The person I talked to in customer service basically told me that the alarm was suppose to be loud and I did not have any other options. There are other monitoring services available to me and I want the option to choose another company, without having to remain in this four year contract, or at a minimum pay a reasonable fee to be released from the contract so I can pursue another home security company. I am a senior and have rights that protect me as a senior, so this company needs to understand that and act accordingly.

I contacted Ashley after doing some digging through other reviews. She quickly returned my phone call and looked into my issue. Today she called back to confirm they had received the copy of my PCS orders and would be terminating the service. I would urge fellow service members to deal directly with Ashley if you encounter similar issues with the customer service department.

We sold our house and the contract was taken over by the new owner. After multiple phone calls telling me that the account was longer ours and had been transferred to the new owner, we continue to be billed for services. The new owner is also being billed for services. We would have never started a new security service with another company if we hadn't relied on the information that Monitronics had given me.

We have been a customer of Monitronics for some time, switching from ADT. For quite a while we were satisfied. The system worked like it was supposed to; what we pay every month for. A couple of months ago our system had a malfunction for one of our doors. Cops responded. We called for service and we were told we would have to pay to have the problem corrected - so we started bypassing sensor for that door. Then, last week, the alarms goes off while we are at work again, another door sensor. Cops responded again - now we have a fee due to changes since we first signed the contract. This time we decided to pay the fee to have someone come out and fix both the sensors since now our system is really only working at maybe 50%. They said they would call with the confirmation within 24 hours. 48 hours later no call yet. We call them. The soonest they can get a tech out is six days later.

Under contract with Monitronics Home Security waiting for our new home to be built. They will not suspend service for 6 months (only 4) while we are waiting for our home so will charge us a monthly fee for 2 extra months we are not using their service. Angry.

After sending my email and posting my review on here, I received two emails. One from a Christina, and one from Ashleigh ** who also posted on here. They both were able to provide me with the confirmation that my letter had been received and give me details as to the final balance owed and when the account would be officially canceled.

I have been with the Monitronics security for over a year now provided by JSB security. The salesperson specifically told me that there is no contract and I will be able to get out of monitoring whenever I want. I should appreciate the prompt monitoring response and technical support from the company. But when I called to cancel the service a couple of days ago, I came to know that there is a 5 year contract and I need to pay the $45/month fees for the remaining months to get out of it. I have a copy of the original form given to me by the salesperson and it doesn't indicate the contract.

I'm not happy with Monitronics. My alarm went off, even though the alarm was not set and no one was near the key pad. My house phones also were not functioning while the alarm was blaring and hitting "Disarm" & my passcode wasn't shutting it off until at least 5 or 6 tries! The first time I got on the phone, the woman at tech support told me I needed to change the keypad battery and that it's been low for a long time. She also mentioned a tamper on my account, couldn't provide any additional info on that. She told me to get a 6 volt battery and to call back; tech support would walk me through changing it. She offered to silence my alarm overnight so it wouldn't go off. I declined but changed my mind and called back within 45 minutes.

I got the system cause the guy that came talked me into it. I had it set up and a week later it stopped working. I called more than once and no one came out to fix it. Right before my contract was up to inform I had got a new system. I still paid till my contract was up. I called to cancel it and they told me I had to send a letter of why I didn't want it no more which I shouldn't have to do. I then was in and out of the hospital for the last 2 months and I keep getting a bill. I will never go back to them and never refer them to any family or friends.

I'm just so sad that I didn't read or look into the reviews about Monitronics before getting it 2 years ago! Feel like I got robbed twice! Well short stories is using it and thinking it worked all this time and it didn't! Got robbed while it was on, every camera and every picture I have of my 4 kids gone! Every baby picture, first steps everything gone! So after it happened I called elite the guys I thought had my account but when I looked on website to get phone number, it said not in business and it said fraud. I finally got a letter from monitoring that I owed 300! Called and either hung up on and transfer over and over. They were rude and not caring about the situation! It's 300, but it's the right thing to take care of your customers! Very sad, do not get an alarm system with these guys!!!

I am NOT a Monitronics customer. For some reason, the collection department has been calling me daily harassing me for payment for some person I don't know. I explained they have the wrong number, so then they insisted I MUST be the husband of the person they are looking for. I said again that I did NOT know the person they were looking for. They wanted me to take a message ANYWAY for this unknown person. They are now calling me daily before 9:00 AM STILL looking for this person I don't know. I have blocked the number, but they call from another line. I've called customer service and still haven't had success in having my number removed. I would NEVER use a company that doesn't listen and harasses non-customers! WORST CUSTOMER SERVICE EVER!!!

Ashley with Monitronics was amazing! She was fast to respond and resolved my issue completly. I highly recommend Monitronics because of Ashley **. Only because of Ashley, I decided to keep my service. Ashley is a great asset to Monitronics. Thank you!

Since we moving we decided to cancel the service which we had more than 2 years. We called in to cancel my policy and was directed to a manager/retention individual. He tried to win me back offering their service at new location which I in turn said I was no longer interested and that I wish to cancel my service. The rep finally came to the realization that I have to cancel then he explains to me that in order to cancel my service I needed to write a letter to the company stating reasons for cancelling and all the other information they need.

We were told my Monitronics sales person if we sold our house that monitoring could be transferred to new owner. The new owner agreed to take over the cost of monitoring until they tried to set appointment additional cameras & etc. Monitronics did not show or call so new owner, dropped them. Their service was the worst when we had them so I understand their decision. We started receiving 6 phone calls a day 6 days a week, to the point of us calling an attorney. They were repeatedly called and told them to cancel. After numerous calls and 4 letters later. I was told that I had to fill out a cancelation form and that I refused to fill it out which was a lie. So I ask them why they had not told me this before. So do you think they sent a form - no. I sent a letter more than 6 months ago tell them to consider my letter as cancelation. I finally get a letter dated 8/11/2015 stating we had canceled.

Update Again, my system is malfunctioning!!!! I received a message from them detailing the urgency to get this system upgraded at no charge to me. I agree... One month later my son walks through the front door and the system does not ask him to put his code in to disarm the alarm. As he walks out to the shed the alarm goes off. We call the company and explain what occurred about 5 times. They run my son through a series of troubleshooting tasks on the system. OK, they say you should have no more issues. (Oh, I feel real safe now!) 9 months left on their contract that they will not let me out of without penalty. I will keep you updated on the errors. Oh a tech is going to come out again in an unmarked vehicle and park in my driveway to "test" my system.

I am trying to cancel this service and they say I have to send a letter in writing. When I first started with these guys, I tried to switch services and they said I couldn't because I had a yearly contracted rate. I said “Fine, cancel as soon as it is up.” They said they had to have it in writing 30 days in advance. I sent them a letter canceling right then. Come January when the contract was up, I was busy and didn't get another service yet. When I got my bill it was a big reduction and they said I was now on a month to month basis but I could stay as long as I want. Well the new rate was so good - I stayed with them for like 10 years. Then last year they started charging me $27 bucks a month. I called them and they said that I could get 24.95 a month but I would have to sign a year’s contract. I said “No thanks.” I went out and found Alarm Relay for $8.95 a month. The service was switched over to AR and Monitronics did not even notice.

I got robbed with their service in place. I have spent hours on hold. The service is terrible. They lie about contracts and can't provide you with a physical one. DO NOT GET LOCKED INTO THIS OR YOU WILL REGRET IT.

On Sept. 23, 2015 (Wed.) I received a call from a representative of Monitronics. The call was based on a overdue bill, that I haven't paid on in over 6 months or so, due to me not having an income. I'm unemployed and have been so since 04/2014. Come to find out that I signed an "agreement contract" with Security Networks way before Monitronics took over. I found the original copy of that contract in my files, which says I can't cancel service until the month of when I signed the contract, which will be 01/2016.

I have never had such a hard time cancelling any service. First I call customer service. Was told "We don't do cancellation. Call this other number that only opens during work hours." I call, only to be told, I have to send a letter to a PO Box, with specific information. I send the letter. Two weeks later, I get letter indicating my request was incomplete and they sent a pre typed form changing cancellation date to one month plus later. Why would I pay for monitoring when I sold my house? This is the stupidest company I have had to deal with. Date of sale was included in the letter. I have had them for 5 yrs so I'm not under any contract.

I had called in 2013 because the alarm was not working. The person I spoke with in customer service was so rude I threatened to cancel my account then. They finally got it working then. For the past few years it just has not worked so most of the time we never set it. We now need it so I called and had a new system installed with a new company and called on 9-24-15 to cancel Monitronics but was told because I had a technician out to repair in 2013 I had verbally committed to a 4 year contract. Number one the original contract was in my husband’s name and I would think he would be the one to renew it and he never called or spoke with anyone as he was not at home.

My bank account was double charged due to a glitch in Monitronics' system. I have been trying to get this resolved since September 5th; it is now September 23rd. Each time that I have called it has been different information given to me. I have only had this service for a month and I want to cancel. I tried to cancel and they switched me over to their loyalty department, which then said they would have someone call me back. No one ever called me back. I called back again and they told me that they could not cancel my account; my account needed to be canceled through my sales rep.

This company is a poorly run company, not worth the savings, and will not keep your family safe. I signed a 3 year contract with them to give me security at my house because I wanted my family to be protected while deployed to Afghanistan. Never once did my wife feel safe when I was fighting for our country, 7500 miles away. She used to cry to me when I talked to her because the system never worked. It went off twice improperly, in the middle of the night, when I was gone because of a malfunctioning sensor that could not be fixed by this company. Trying to talk them in the States is a 2 hour phone call. Trying to fix things from Afghanistan was impossible and I gave up after trying for 4 weeks. They actually came out to the house 7 times and were never able to get it fixed, yet they still think that I should pay out my contract even though they failed to provide any service over a 2 year period.

I used Monitronics for 6 or 7 years. I have been trying to close this account for about a year. Still no luck. Nothing but runarounds. Stay away from this company.

Signed up with Monitronics in April of 2015. All was well until we had someone tamper with our side door lock. I called Monitronics to get cameras and keyless entry installed. Kept getting the runaround, so I contacted the representative that originally contacted us (Anthony **) to get the equipment. He gave me the options and price which was fine. He drew up a contract on Monitronics paperwork for said equipment. He came by the next day and collected $575.60. We have proof he got the money. Now we have no money and no equipment. Monitronics says Anthony no longer works for them and that we made a "side deal" with him.

I have had Montronics since 2010. In the first year, I called and explained that the monitoring service kept going out when my cable service went out. I unplugged the system. When I called to cancel I was also told to write a letter. Not happy!

After having this service for four years and never using it, I called to try to cancel. I was shocked when told that the company has no early termination and that I signed a 60-month agreement and would have to pay nearly $600.00 more on top of the $2300.00 already paid for a service I never used! I am left feeling as though this company is nothing but a money grab that doesn't allow any cancelation options for dissatisfied customers. I will scream from the rooftop how terrible this company is, to as many people as I can.

We were told that we had to upgrade our equipment. If we did, they would extend our contract another 24 months. I called in September 2015 because I was told that without the extension, our contract would expire in October of 2015. I called and initially they told me that my contract expired in 2017 because we had upgraded. I told her no, we did not. She tells me that our contract expires in 2016. I asked for a copy of our contract. I still have not received it.

When I switched from Interface Security Company to Devcon Security the monitoring and service was first rate. I would receive timely calls about my system (low battery, sensor problems etc.) When there was a problem a service technician would make an appointment and repair or replace any item that was malfunctioning. After Monitronics took them over my service became abysmal. Monitronics would not call me about system malfunctions and sometimes even alarms. Sometimes the only way I would know about malfunctions was through an email or the display panel. They never called to check or service the equipment and if it weren't for YouTube videos the alarms would still be going off for multiple low batteries.

I am an Active Duty Soldier who was assigned to Fort Sam Houston (San Antonio), TX in 2012. My wife and I decided on purchasing a security system for our new home and at that time we knew we would be stationed there for at least 36 months so, we signed a 36-month contract. It happened that I received orders to leave Fort Sam Houston a few months shy of that original timeline. I called Monitronics and explained my situation with military service and moving and was told over the phone that all would be fine and that I would not have to pay out the rest of my contract since it was a military move. I was told no paperwork would need to be sent in. This was in July 2015. For any military members reading this that have PCS'd before, you know we call all local accounts to cancel them when we move and try to get things in writing.

After finding out a new company was deducting monies, from a senior citizen's bank account; my Mom immediately stop payment and wanted to cancel the service. Suddenly the Monitronics began sending mail, and then calling. We explained would like to cancel the service, being we were never contacted about any merger (changes) if so we would have told them, the service had not worked in over a year. Today (9-15-15) Monitronics' service tech verified their analog service is not compatible with our digital landline. Since we never approved, or signed a new contract, or was not even given an option to re-negotiate their takeover, we would like to cancel.

Thanks to this website my issue was resolved.Thanks!

We have had the company for over 10 years. My husband just pays the bill and we keep disconnecting more zones in our home when they do not work. First time service came out back 5 years ago, their representative could not tell us why the service did not work as it should. He said "you need to disengage your motion sensors." From this point on the numbers just to alarm out system grew to a total of 28 numbers just to set the alarm for the door only. Any calls to set up service only lead to adding a new string of 7 numbers. No service can ever be established. People on the phone cannot direct your phone call to the right department. If you want to throw money down the toilet, hire them!!!

Several years ago I signed a 39-month agreement with a company called Platinum, I figured time had passed and wanted to cancel. I tried their number, no longer in existence. I looked up on my bank account who is taking the month fee and it was Monitronics. I never paid attention to the name, I just knew it was from the monitoring service I signed with. Well since Platinum is out of business I found Monitronics and lo and behold they must have taken over for Platinum. I called to cancel and got hung up on 3 times, transferred 4 times and finally the person who answered said do the letter thing and I said "Why, so you can say you did not get it". I don't remember her stating 30 days, but I did put a hold on my bank releasing funds to them until they settle this.

When you want to cancel after your contract is up, they ask for letter by mail and then they say they never received it. These guys are a joke, our equipment failed many times and would never ever deal with them again.

Discovered that I had to remove the system from my apartment as it wasn't authorized. Where I am, installers etc. contact the leasing office directly or know if and when they can install on said property. This was my assumption. I called Monitronics to inform the unfortunate mishap and was told "Oh well, you're under contract." Duped as I didn't even know I was under a 3 year contract. I was never informed this during the "summary of the contract" given to me by the trusted and honest installer. I now have to continue to pay for a system that is no longer in my apartment. I would keep the system if I could or even give it to someone else that is interested. But I can't. I have to remove the system and continue to pay per contract despite the situation. Business is business, but ethics are also necessary.

Called to cancel account after 5 years of service. Told we had to write a letter. Wrote a letter and still had automatic charge levied. Called and said 50% would be credited. Never happened. Called again and told credit was used to pay balance of account. I would not recommend this company as they have done everything to take our money and provide no customer service.

I sold my house and my contract was taken over. Monitronics continues to bill me and the new homeowner for the same house and still has not canceled or refunded me my money.

We would have been safer from a home invader. Multiple in-person calls by security company for an alarm that never went off. Billed continuously. I was promised a guard with a gun would show up. The guards never had a gun. The last guard didn't even ask for our photo ID. When I cancelled, via certified letter, I was contacted by a "customer loyalty" team member who promised me a $19.99 monthly contract for one year. He said he'd send a contract. No contract ever came. We decided we don't need Monitronics, want another company. Dozens of hours on the telephone with support staff saying they "understood" and "there's been so many things wrong with this account", and they would cancel. Yet monthly I received a bill for $35. A manager stated he would cancel the account when it was pointed out NO CONTRACT WAS SIGNED.

We switched from Vivint to Monitronics a month ago. We were told how much better they were and the panel would be more up to date. So far it has been nothing but trouble. Alarm sounds in the middle of the night, on and off during the day...horrible! We call customer service and they walk us through the process of fixing the problem!! Seriously??? Still not responding! Now on a waiting list for a tech to call. Never had problems until we switched. Big mistake! Very dissatisfied with this company!

We have resolved our issue with this company. I would like to point out that Monitronics advised me they only auto renew contracts month to month and our situation was due to it being an acquired contract from Security Networks. Updating to 3 stars due to the fact that they did work with us (after we filed a BBB complaint) and most (but not all) of the issues were from the prior company.

Thank you Ashley for calling and favorably resolving my cancellation issue. I am satisfied with the quick response, canceling my account on the spot, and refunding the charges.

I have been with Monitronics since I purchased my home. I have never missed a payment in eight years, although they have continuously increased. My wife and I decided to cancel the service for a while to save money. Unfortunately, when I called to cancel the customer representative asked me to wait "while she pulled up my account". She assured me that the system had a heavy load on it and that she would resolve my issue in a minute. While I waited she continuously offered me reasons why I didn't want to cancel and offered me six-month discounts to keep me as a customer. I even had to endure a story about how a man broke into her house and she woke up with him naked on top of her. I consider that scare tactics.

I am posting this in order to inform other innocent individuals to beware of this company. I have never written a review in my life, but I felt my experience should be shared. First off I discontinued service with Monitronics Alarm company in February of 2014. I paid off the remainder of my policy for my contract. Monitronics stopped billing me, and I was instructed to write a cancellation letter and send it back to Monitronics, which I did. Well, unknowingly, and I should've caught this; Monitronics started billing me again in January of 2015 and started taking monthly payments out of my checking account. I finally noticed this on September 1st of 2015.

I recently called to cancel my service after having my service for more than three years. I was told that all I needed to do was send a letter to the company requesting to cancel my service. I did so indicating the date I wanted the service to be terminated. I then noticed an email letting me know that my credit card was being charged for an additional month of service.

This is a long story but worth the read. Buyer beware of Monitronics. We had Monitronics for 4 years as our alarm monitoring company, however we are military and received orders to move. I called May 2015 to cancel my services June 1 2015, the representative at the time made it so simple I thought this is great, easy process. I also asked about my auto-billing if that would be cancelled as well or did I need to do anything, I was told It would cancel with the alarm. A couple weeks later I received a letter in the mail saying that my services would be disconnected June 1st. Great all is well... so I thought! After moving and setting up a new budget I noticed that Monitronics had still been taking money from my account to pay for my services that I was no longer receiving. I called Monitronics and talked to an account manager (which is a joke as they can't do anything more than a regular sales person).

After trying to cancel several times they have given me the runaround. Finally I call today and they say I need to write them a letter and sign it and mail it. This is ridiculous. This company has been crappy from day one and the only reason I stayed as long as I did is because they trick you into a long contract. That should be the first sign that they are untrustworthy. Every time I call to cancel they try to sell me more things after I repeatedly tell them I no longer want their service. I will be sending my letter certified to make sure they receive it because I can just see them "losing" my letter. Stay away from this company and get a dog.

Ashley, from the Exec Response team was polite and attentive to what I had to say and did not interrupt me. Primarily, that I did not recall the service had to be cancelled via 'snail mail'. I told her that is 'odd' in this electronic age. Ashley listened to the few points I was presenting. We resolved the money issue to my satisfaction. Ashley apologized that it may have been a new person I spoke to in June and may not have gone over the cancellation policy, which would include supplying the snail mail address. Ashley also mentioned, near the end of our conversation, that it should have been in the contract that I initially signed 6 years ago but did not belabor the point. Ashley did not argue nor try to lecture or interrupt me as had Francisco who hung up on me! The issue was resolved to my satisfaction.

Someone from the executive response team reached out to us today. I would like to thank Monitronics for rectifying the problem. We are satisfied!

I am satisfied with the additional response from Ashley at Monitronics.

Thank you Ashley from Monitronics for calling and finally getting my issue resolved to a complete satisfactory manner.

I had Monitronics for my home security for 12 years and called to terminate/cancel my services. I harassed as to why I am terminating/canceling my home security services. I informed them that it is my personal preferences as to why I am terminating/canceling my home security services. I was transferred at least ten times to various departments and had an extremely, extremely hard time getting them to understand that I wanted to terminate/cancel my services.

Thank you Ashley for your phone call and nicely resolving this issue. I really appreciate you taking the time to reach out so I can continue my service. THANK YOU! I give 5 stars to Ashley. By the way, my neighbor received a letter from Monitronics and her issues were resolved too.

I had a home alarm system installed in December of 2013. Over the past year, my family has had to deal with false alarms resulting with the police at our doorstep. There were four false alarms in the past year; three resulted in police showing up. In each case, there was no alarm breach. The first incident happened on a weekend, around 5 am. The family was awakened by police knocking at our door. The police spent a good amount of time waiting around until we located the number for Monitronics, then called to report the false alarm, because they needed to have a call from their dispatch confirming the false alarm status. Another time, my husband and I were home in the evening and received a call asking for our password because they were getting an alarm breach signal. The system wasn't even armed. I didn't want to give my password over the phone since there was no indication on my end that my alarm had been breached.

I have verbally told by the agent of Monitronics Security Company on Sep/1/2009 that I was signing the contract for 3 years. 3 years later, I found that I have signed for 5 years contract. I sent a written cancellation request on 4/8/15. They sent me the bill for $18.36 with due date 6/3/15. Since it was cancelled, I disputed the bill. A month later, they billed me for $43.86. Now the collection agency send to pay $46.86. The following things are wrong. 1) Verbally said that it was 3 year contract. But I didn't know that I was signed for 5 years. 2) The Monitoring fees was $25.99/month according to contract. But they slowly creeped up to $29.95. 3) They gave hard time to cancel the service and asked for written cancellation and it needed to be mailed. 4) I see the same pattern with other people's review. 5) Their collection agency was very rude and did not allow me to speak.

The monitoring was okay, but don't ever plan on being able to cancel the service. I was supposed to be on a monthly contract/charge.

I had Monitronics for my home security for 8 years and decided to switch to a new company. I always paid my bill the month before it was due and on July 9th I notified Monitronics that I was cancelling service with them. I had already paid up for the month of July but did not request a refund. They called me and acknowledged receiving my cancellation notice, they called me again at work and wanted to discuss why I was cancelling but I told them I did not want to discuss the issue further and no longer required their service. However they continued to bill me for the full month of July, half of August plus a late fee. I contacted Monitronics and told them I was filing a complaint with Consumer Affairs and also my Senator. I was then transferred to someone else and he said they would cancel my bill.

I was politely asking about the alarm system not making any beeping or alarm sound when opening the door even though it is set in ON/STAY. We tried to do the AWAY and the motion works great. I told the operator how about the STAY but he kept on insisting to set the alarm AWAY. But how can we move around in the living room? And my main concern is that we are inside the house with STAY alarm and will be aware if any intruder tried to open the window or door. But he kept on insisting to put to AWAY in a drunk voice and suddenly TURN OFF our conversation. Monitronics night shift -- is that how you take care of 7 years loyal customer??

My husband and I just came back of vacations thinking everything is ok because we have the alarm system MONITRONICS, and our surprise it was when we step in a window is broken and they didn't alert us. Horrible customer service. Don't consider to get it especially if you're looking for security in your house but they're very good to charge you the monthly service and when you called them to ask why the system fail, they offer you another service and they put on hold and transfer with another representative. Look for another alarm company. This MONITRONICS, it's not worth it!!!

We have used Monitronics since 2009, it's now 2015. So six years as a paying customer. We called to break our contract for financial reasons. Keep in mind that their contracts are either 12 or 36 month contracts. They said that we made a call to them about our bill in January of 2015, and that call "reset" our contract with them! It's like getting a Bulldog off your leg to get out of your contract! Don't work with them!

I had Monitronics home security service. They had an office in my area. The office closed down. We were not informed. We had trouble finding a phone number to call to find out why the local office closed. We were never told. We had fulfilled our obligation so we called up to cancel. I was told a letter had to be sent to Monitronics for cancellation. It was sent the next day. Monitronics informed me it was never received. I decided to look up reviews for this company and found out how difficult it is to have auto payments stopped. I cancelled my credit card. Since then I have sent Monitronics certified mail twisting cancellation. They harass my 80-year old parents, they harass us on our home phone, and on my cell phone. The cease and desist letter obviously means little to them. I believe that I am also receiving calls from rogue bill collectors. Beware of Monitronics, they are a scam.

First of all I just want to say my husband and I do not have the service, and we will never purchase a security system from them. We just purchased and moved into our home a few weeks ago. Just last night we received a knock on the door about 6pm. He first asked me if I was interested in a security system... Never telling me his name or what company he was from. I told him "No, we are having ADT install tomorrow so we are not interested." He then told me he was from Monitronics and asked me how much we are paying per month. I told him I didn't know and that we were not interested in their services, again. He then asked me, "Oh, then does your husband handle your affairs?" Which I found quite insulting! I told him it's none of his business how much we are paying and I handle our affairs.

After getting a mediator through the AG office, Monitronics has canceled the service as requested and states nothing is owed now.

I am disabled, live alone and seldom leave my home and thought a security system would give me that little extra added peace of mind. WRONG!!!! Monitronics called me while I was away from home (at the Dr office) my motion detector went off. The intruder told them his name and that he knew me when Monitronics called my home and that he did not know the security code. Monitronics called my cell and ask if I knew that person. I advised I knew who he was but "under no circumstances was he ever allowed in my home"! He was a drug addict on parole for selling drugs and had major anger issues. Monitronics never contacted the police department to report the intruder and when asked about it later (Monitronics & Alliance) said because I knew who he was they didn't feel a need to contact the police.

They make it virtually impossible to cancel an account. We tried verbally to cancel and they said we had to fill out a form which we did and then they said the form was not filled out correctly. My mother is in assisted living and has not used her service in over a year and they still make it impossible and threaten to turn it over to collections. She has been a customer for over 20 years and they are taking advantage of the elderly. I would never recommend them to anyone. They would cancel her service for lack of payment but they will not cancel because of a technicality. I will be making a complaint with the Better Business Bureau because their business practices benefit them and not their customers.

Since 2009 we have had three alarm companies (APX, Vivint, Security) now Monitronics. Each one has resulted for being "slammed" by the next. The last by Security resulted by theft of the equipment from Vivint and involved police and all. We are now retired and would like to lower our costs and called Monitronics to stop service. They threw the Security contract in our face saying we could leave with a 850$ payment. Since we have received nothing except a promise to continue service, if they're not "slammed" what do we get?

First Monitronics tried to stick me with a 12 month extension to my already ridiculously expensive contract for a "free" system move that never took place. Next I battled for over a year to get the bogus extension removed. Once I finally got lucky and spoke with a supervisor who could actually comprehend my issue, he told me it was all taken care of and I had paid through my original contract and our was all good.

I called to cancel service and was told it would be cancelled immediately, but that they would be sending me a form to sign and mail in. I received the form, signed it and mailed it in. During this time I moved out of the residence. Monitronics continued to bill me for service. When I inquired, I was told that they require 30-day advance written notice to cancel service. Really? I didn't even live at the residence they were charging me for monitoring. And I was not told when I called that this would be the case. Poor business practices. I would not recommend using this company at all.

I submitted a cancellation letter to Monitronics because I was diagnosed with cancer and need to cut out all unnecessary expenses due to high medical bills. I just got a call from a Monitronics rep who received my letter and tried to talk me into staying with Monitronics. When I explained my situation and that I am possibly living my life in months, not years she stated that "for those months I'm still alive I should still have my house protected." Really? No empathy for my situation. I couldn't believe it. I told her the call was over and hung up on her. NOT a good customer service call at all - will NEVER go back to them ever.

After paying for the entire 5-year contract, I finally got the chance to cancel service. Only to be drag into their customer appreciation department. After hearing how they would lower my rates, blah, blah, blah. I explained NUMEROUS times I just wanted to close the account. Only to be told I had to write a letter to yet another department. ATTENTION ALL CUSTOMERS: Have your lawyer read the contract!!! BTW, their equipment is so so at best. Batteries go dead within a year. Sensors fault, causing false alarms (which you have to pay for). Suggest looking elsewhere for home security.

I cancelled my account in December 2014 after I sold the house. I had signed up for a 3 year plan, and they were supposed to send me a bill, which they didn't. They received the cancellation letter, and have continued to bill me in monthly installments, which amounted to the same price. The last charge was supposed to be in July 2015. I spoke with them in July and confirmed it. Last week I was billed again and now they say they have no cancellation on file. They said they've taken me off of autopay, and will send a letter confirming, but that I will still have to keep paying them, until they get another cancellation letter, and I will have to pay another 30 days after that... On a house that I don't even own anymore. There are better alarm companies out there that everyone should do business with. Stay away from Monitronics.

We changed security companies and they still billed us. Now they are refusing to refund the money they owe us. We are calling American Express to fight the charges. They are arrogant to deal with.

When I signed up with the company under a business account, I expressed my concerns that I did not know if the business would make it in that location. I was assured by the agent that the account would be cancelled if I went out of business. The business failed and Monitronics would not cancel the account and said that I would have to continue paying for another year even though the business was closed. Even tried speaking with a supervisor to no avail. I would never recommend them to anyone because they do not keep their word.

I have Monitronics services for the past 2 years. I opted to purchase a camera to survey my front door, my lawn and cars and persons who may come into my driveway. I had several problem with my camera initially. Have had several maintenance workers come to my home and fix the problem. However I was not advised at any point that the camera I purchase for surveillance for my home was not being monitored by the company itself. Recently my car in my driveway was moved a vandalized and brought back to my driveway. On July 30 I notice my camera was not in the proper position to record my front yard activities. I called Monitronics and asked for assistance to have the camera properly position. They were able to talk me through the process.

Thank you for promptly contacting me, following my original post to this forum. I appreciate you refunding the amount I had disputed. It's unfortunate that my simple request, to cancel my monitoring service, required a complaint with the Attorney General's office and this site, in order to get this issue resolved. When we talked on the phone, it sounded as though you were only going to credit me back to the date Monitronics got around to noting my cancellation letter as received, that is - until I mentioned a copy of the letter and proof of certified delivery had also been forwarded to the Attorney General's office, as part of the complaint I filed with them.