Brinks Home Security Reviews

I made the mistake of signing a 5 year contract with NorthStar, which was sold to MoniTronics, which was then sold to Brinks. My husband and I have faced a lot of financial instability and have moved two times within two years. Each time we honored the contract and had the system installed in one rental homes and turned on service on another. We just bought a home and are wanting to turn on the existing system in the house but have been told it's probably not compatible with the Brinks system and therefore we need all new equipment. This means a $99 service fee and lengthy contract extension. I don't want to be bound to a contract ever again, not when I am worried about paying for groceries/electricity/water. Brinks tout their moving services but what that really equates to is a longer contract.

I signed a 60-month contract with Monitronics in June 2015, but Brinks has since taken over their customers. We are about to move out of our home (March 2018), and I no longer need the service. I have spoken with 4 different customer service representatives about what I will need to do in order to cancel my service. They informed me that I still have 15 months under contract, and that I am responsible for that payoff amount of $910. After reviewing my contract, I noticed that because I had signed a 60-month deal, my monthly bill was not ever supposed to increase until after that initial 60 months; however, two years in, my monthly automatic withdrawal started increasing. So they're basing this payoff from my current monthly bill instead of what I signed my contract for.

I ordered a slimline rectangle bronze doorbell. The installer came and installed a big black circle doorbell that looks extremely tacky (Door jam is white... It sticks out like a sore thumb) and protrudes far out of the door jam. The installer said he would return when my doorbell came in stock. It's been 5 months so I called Brinks to see what the hold up was. They told me that since I signed the installers form saying the job was completed and it was past 30 days I would have to buy the doorbell and pay for installation again. In the notes it says that I bought a bronze slimline skybell and the installer installed something different but policy is if you sign the installers paperwork and it's past 30 days you don't get what you purchased regardless if the installer didn't have it in stock and was to contact you when it came in...

The motion detector that I always used at night became useless, because he roams. I finally stopped using the system after paying many fines to the police department for false alarms.

Brinks' system is great and reasonably priced. I feel very safe having it.

I honestly think this company is a scam! They absolutely don’t care at all about their customers. I tried canceling service because I can no longer afford it & they literally said, "No, you have a contract with us until 2021. We are not letting you out of the contract." I never signed a contract with Brinks. I was with Monitronics for over 20 years!!! These people have given me the runaround & have been so incredibly rude & unhelpful, I called literally 10 times today to be left on hold every time!!! These people even laugh at you, what kind of business is this. You want out of a company that has poor customer service. The way they run this business is a scam! I am left with no choice but to call the attorney general and file a complaint with the Better Business Bureau. Brinks, you have some very shady business practices & I warn anyone considering using your services! This company is bad, Please do not use Brinks!

I was looking at the feedback online and it seemed that Brinks Home Security is a really good company. The sales representative was very personable, friendly, and answered my questions. Sales-wise, it was great dealing with Brinks, but they could do better as far as service. Initially, I wasn’t turned off with the self-installation. I knew that I had to self-installation and the sales representative explained to me that doing it is easy. But when I got the instructional guide that was provided, it wasn’t what I expected and I was surprised. It was overwhelming. I have not put up the security system yet. Although an alarm system in the home is very valuable, I'm canceling with Brinks since I haven't used their service.

My experience ordering the system from Brinks was horrible because it was false advertisement. Brinks told me that I only have to pay about $50 a month but after they sent me the box, they told me it was $500. I sent it right back and canceled the whole service.

I've seen home security systems on TV and I thought it was a good idea. I started calling around and I was led to Brinks Home Automation. Everyone that I talked to was beautiful. I got the system and I installed it by myself. It was cool but they didn't give me enough door sensors. They only sent two when I've got eight windows and two doors. But everything has been beautiful. The system is worth it. I feel a bit safer knowing that I got it. I travel a lot and so when I leave home, I know I'm good. Also, I use the smartphone app and it's been wonderful. If I forget to turn the alarm on when I leave the house, it would send me a reminder.

In April of 2018 I installed an alarm system from LiveWatch.com (now part of Brinks) and it worked well enough until January of 2019 when a sensor on my sliding door started alarming for no reason. I called Brinks and after troubleshooting the Brinks Representative decided to ship out a replacement sensor for my sliding door. On January 16 I received notification that a replacement was on the way. The sensor I received on January 18th could not be installed on a sliding door since it was the recessed type that would be appropriate for a solid core wood door. I called Brinks that day and explained the situation. The representative didn't understand why that type of sensor was sent out for a sliding door and they promised to send me the appropriate sensor and instructed me to return the incorrect sensor using a return label that would be included with that shipment.

We’re moving because of military orders, not because we want to. But because we have to. When we initially signed a contract the salesperson told us it would be no big deal to cancel. So I called trying to cancel my services and they said the only way I can cancel is if I’m selling my home or else I have to buy out my contract... Which is 1,300. This is ridiculous, needless to say most of the time the doorbell camera doesn’t even work. I will not be recommending Brinks to anyone, especially if they’re in the military.

Was brokered through American Defense who bugged me non-stop when I bought my house. Told them I wanted to hold off. Still didn't stop the calls and emails. Was told I had four days to accept the deal. Again, false. When I finally made the decision to get security, they said they would be in next day. Heard back nothing so I called them only to find out that Brinks services the area and it's a two week wait. So I took off work to meet the Brinks tech. After he left, I opened the back door and the sensor fell off. Called Brinks and said it was a bait and switch and that I wanted out of my contract...nope. And they said it was a 20 day wait for the technician.

I wanted to get the best security system, and we had a deal with Brinks. The system features are fine. I did the purchase about a month and a half ago, and I have no issues with Brinks right now.

I had ADT, but it got expensive. So I looked online, and aside from being cheaper, Brinks offered newer equipment. I like it better that the batteries were a lot smaller. They’re easier to change out and install instead of having the big nine-volt batteries that I had to have. It has also been a good experience dealing with their reps. They’ve been very polite, helpful and informative. Then, during the installation, the worst problem that we had was my husband trying to figure out where to put the sensors on the doors. He was new with all that and wasn’t getting them in the right spot. But the rest of it was easy. They got all the kinks worked out of it and it was the users that are at fault.

Brinks was my first choice to become my home security provider. The other companies were pushy. But the Brinks rep explained everything, how it all works, the packages and the pricing. He gave us more information so that's why I wanted to go with them. Unfortunately, I didn't qualify. Still, everything was really good.

I sold my house in January 2018. This house was protected by a 3 year contract with Monitronics. The new owner agreed to take over the contract, which he actually did. In November 2018 I discovered that Brinks had continued to charge monthly fees to my bank account and that two people (the new owner and I) were paying for the same alarm system. I tried to correct this situation over the phone but could not get any resolution because communications were frequently cut off or the operators were asking me for code and passwords which I did not remember well or may have been changed by the new owner. Therefore I gave up on the phone and started sending letters to which I never received any response. In the meantime I received warnings that the alarm system would be disabled.

I like Brinks' price and also the fact that the system is compatible with my Google Home. But I have had an awful experience with Brinks. I ordered the system online and then I wanted additional sensor for the door. So I ordered a doorbell sensor and the doorbell ringer with the video to it. I got the system pretty fast, but I was missing the additional door sensor and the doorbell ringer, and I was charged. I did the whole thing through GreenSky where it's 0% interest, so you just make the monthly payment. I was charged $593.21, which was more than the basic system. But I like the parts I have. I love how when I leave my house, it would tell me to set the alarm.

I switched over to Brinks from ADT a number of years ago. I had an alarm at my house and ADT just kept calling me but never called the police. I was very disappointed with that and I fired them. I hired Brinks and they've been very good so far. The installation is fairly simple and the features are very good. There are a few automation capabilities that I lost switching from ADT Pulse to Brinks but there are a number of things that I gained. I found that there is no perfect system out there. But the system I have which is the Qolsys IQ 2 Panel which is linked up with Alarm.com gives me nearly everything that I'm looking for as far as security and home automation. I recommend Brinks.

When we called to cancel our account the representative told us we were not under contract, but that we should stay and offered discounts. We declined and cancelled the service. We dismantled the system and began working on our home, fixing a leaky roof, etc. Today we received a letter stating we were under contract and that we must pay for 6 months we aren't using. We would have restructured our plan and kept the service if we had to pay for it. It has been a huge waste of time, waste of money, and source of frustration. It's completely unfair to get misinformation from the company and then have to pay a hefty fee.

We have had our system for 4 years. Saturday I called to report my door sensors not working and due to that I couldn't alarm my alarm. We left for the day only to come home to our home broken into!! I called and they sent someone out today to replace the sensors! Replacing them didn't replace all that was taken nor the damage done to our front door!

I was happy with the service except for the price. I called them in an attempt to negotiate a more acceptable price. Brinks was willing to reduce but not by enough for me to continue. The whole conversation was polite, but I told them I would most likely switch to another provider. I did so. On the day of my installation of the new provider, I disconnected Brinks' equipment and called them to tell them I was disconnected and canceling that day. They have still refused to acknowledge that they are providing no service, and they have refused to stop billing for the service not provided.

I like Brinks' services and their prompt response to any type of concern that I may have when I’m away from home or when I’m away from my business. As soon as something happens, there’s somebody on the line instantly. There’s no guessing or delay. Customer service has patience and is willing to go the extra mile. I’m also excited about the overall features.

My 72-year-old disabled mother was with Monitronics since 2003, and then Brinks Security bought them. Since the takeover, my mother’s fees have escalated, which is a struggle for someone on a fixed income, but needs a security system as she’s been broken in before. Last week, she had Brinks come to change out all of the batteries after getting a low battery alert. When we scheduled the appt, we were told it would cost $145. WRONG! When they came out, they charged her $215! When she told them of the quoted price, they said that was just an estimate. They know what equipment she has, so how could they be so off? When we called Brinks, they refused to do anything. Trust me, when these batteries die, we are canceling her service and going with another company. Brinks has gotten too big, and simply don’t care about their customers.

I honestly think this company is a scam! They absolutely don’t care at all about their customers. I tried canceling service because I can no longer afford it & they literally said, "No, you have a contract with us until 2021. We are not letting you out of the contract." But here’s the thing, my husband & I never signed a contract with Brinks!!! We were lead to believe by a salesman that we could cancel any time. Plus when we signed up for security it was with Guardian, not Brinks!!! These people have given me the runaround & have been so incredibly rude & unhelpful!!! The way they run this business is a scam!! I’m pretty motivated to shell out for a lawyer to get help getting out of this so called contract! Brinks, you have some shady business practices & I warn anyone considering using your services! Do not use Brinks!

I installed the Brinks system all by myself and it was really easy. The mobile acceptability is nice, and the cost is affordable. Brinks is not the most inexpensive, but it’s what you get. It’s a good value. When I first called the person I set up my account with, I purchased all my equipment and everything with that was great except for there were products that I didn’t need. I purchased extra sensors and I’ve not been able to reach that person back or get a return phone call back from that customer service agent to return unused products that I have. There’s a 30-day window to return this products and it has been past the 30 days.

I've always had a home security system for protection and security. I used to have Vivint, but they didn't offer the features that Brinks have. Brinks is better. The smart features that they offer is good. It’s more for your money in the part as far as your camera, doorbell and grilles. The quality of their equipment is almost perfect, as well.

I moved into a new area so I decided to start getting a security service. I used Brinks Home Security since they were recommended. I've been using them for a month now and my experience with them was fantastic. The representative was very friendly. The installation experience was good and took 45 minutes. Since the Brinks security system was installed, I've felt a little more comfortable. The features offered in the system are great, but I plan on adding an outdoor camera in the future. Brinks is a great company and I’m happy that I got the service.

As executor of my parents' estate, I called to disconnect service when their house was sold. Their service contract was up. I was told to email a death certificate which I did. The person I talked to acted like it would be disconnected as soon as the death certificate was received. After 10 days, I called because the system was still active and I had received no response. After talking to some person "in the Caribbean" and asking to be transferred to a supervisor numerous times, I was finally told that all supervisors were in a meeting and would be for over an hour. (That is unacceptable business practice especially when I'd been holding for over 30 minutes of the 46 minute phone call.)

I had Monitronics on my home. I then brought them over to my business. When I got the service, the only thing that worked was the panel itself. I just got my cameras yesterday. They walked me through setting the cameras up myself and I was finally able to get them working. I still have issues that haven't been resolved though. When I got set up, I got two months free in my business and they said they were gonna give me four months free on my home too. But they charged me last month and this month for my home. I called and complained about it. I told them that they owe me about $141. I was sold a bill of a different deal, but the features are great and the service works. The support has been amazing as well. They're friendly and helpful too. They stay on the line forever with you.

My landlord had Brinks originally already in the house and it was part of the lease agreement that I would take that over as existing. There were seven different departments I had to speak to in order to get this turned over into my name. I spoke with customer service. Customer service sent me to billing and then billing sent me to accounts turnover. They have a special department for when this happens and then they had no idea what they were doing. They were wondering why I'm not speaking to customer service, even though it's a customer turnover or whatever the name of the department is. And that’s while the landlord was on the line because he kept getting charged, even though he cancelled his account and turned in a 30-day notice.

If I could give this department zero stars I would! I called to make a payment on my account and the representative was rude. When I asked for the supervisor she put the phone down so I sat there in dead silence but I could hear her mumbling in the background. After 15 mins I hung up and called back. Sheena answered the phone again and I advised her that I didn’t want to talk to her and I needed a supervisor because I wanted to complain. She said there is no supervisor to complain to. I asked her for another number or voicemail where I can leave a message and she refused. At this point I was frustrated and we had a few words back and forth. I advised her that I would write a review and she told me that she would sue me!

I wanted to get a home security system for peace of mind and Brinks’ price for the monthly service was in line with what I wanted to pay for the features they offered. The reps were professional and it was very good interacting with them. The installation of the system was very easy but Brinks should reduce the amount of time it takes to activate it. Nevertheless, I’ve had the system for three months and it’s good and easy to use.

I called today and was told I could not cancel my account because I was ‘under contract’. I have been with monitronics now Brinks for over 6 years and even transferred our service when we moved 4 years ago. We have now sold our house and moving to another house that already has brinks as their provider yet I cannot cancel my service. I never agreed to a verbal contract extension and definitely did not sign a contract extension. I spoke to a customer service rep who said supervisors were in a meeting and they do not provide call back service. I am livid, this is not the way you treat your customers. My service needs to be canceled immediately.

I cannot log on to my BRINKS alarm account or my BRINKS billing account. Representative stated a password reset would be sent to my email. It was not. Second call (hold times getting longer), email sent. However, application asked me for mother's maiden name and stated my answer was incorrect. Third call, automated stated it did not recognize the telephone number I was calling from although the number was the same as before and disconnected. Fourth call, On hold 57+ minutes - representative attempted to remedy 3 or 4 times but rep stated the application was not working and the employees at Alarm.com had gone home for the day. Who could trust Brinks to monitor anything.

We canceled our service long after our contract was up. They continued to take money from my account for two months, stating we didn’t return an email, well they sent to incorrect email and we never received it (not our fault). They are now STILL billing me for a partial month when their equipment has not been in my home since November! We have spent countless hours on phone trying to resolve this issue and have gotten nowhere. I will never ever recommend this company to anyone, in fact I will be sure to tell everyone I know to NOT use this company.

My five businesses use Brinks' security system. We've had their system for 12+ years in one location, and when we opened one location we put their system in. Also, we switched to Brinks on the other locations, which was not a difficult process. However, we got an old system on two locations in 1021 East Pioneer Pkwy and when Brinks asked to upgrade the system, they were going to charge something. But I prefer not to put anything. I don't know if you need to replace sometimes, because they come to fail sometimes.

Brinks is associated with the Nest products and I already used some of their cameras. With Brinks' reputation and my convenience with their products, I got their home security system. My initial interactions the representatives were fine but there were some miscommunications between Nest and Brinks during the setting up phase. I don’t know whose fault it was specifically but it ended up working out. It’s a new relationship between Brinks and Nest so they gotta work some of the kinks out. Other than that, I got the three-year plan which is $19 a month and the price is fair. Having the Brinks system is nice and it gives me a sense of security.

Dealing with the customer service representatives at Brinks was such a stressful experience. I realized after going through my bank statements that the payments being deducted from my account every month for these services were gradually increasing. Keep in mind, I have a CONTRACT with a locked in rate! The price I was paying had increases 4 times without me ever being notified by Brinks. The representative informed me that since I am enrolled in autopay, I do not receive statements and that I would need to check their website in order to find out if/when the rates were going up and THEN call them to let them know to revert my rate back to the original one stated on my contract. I thought she was joking!!

I signed up for Brinks home monitoring in December, and did not enroll in auto pay because I wanted the service to discontinue in January. In January, my credit card was charged and I contacted Brinks via chat to cancel service and auto pay. Based on what the agent told me, my account should have been discontinued aka cancelled aka service disconnected, on February 13. Instead I find out that Brinks has not discontinued service and has continued to monitor and bill me. Today, I spoke with several people at Brinks, and only one person informed me that I needed to complete and sign a document in order to discontinue services. This detail was left out in January.

I became a Brinks customer in 2018 after Livewatch and Moni/Monitronics was purchased/merged and decided to use the Brinks Home Name. I had been a Livewatch customer since 2010. My current rate was honored and at the moment I do not have a contract (I purchased my own equipment in 2010 and installed the new panel and keyboards).

My daughter has Brinks and so I am familiar with the system. I went with them and so far, I like the Brinks system that is set up here. But since I'm still trying to do some remodeling, I haven't been able to hang it where I want it. Usually, I use my phone to activate and deactivate it. Also, while my grandson uses it, he has to go back to his bedroom to shut it off. Still, everything has been fine.

I was double-charged for services and when I called the call center resolve the problem about the technician they sent my house taking my $99 check and then they charge me an additional $99. They proceeded to tell me the technician took the check illegally and that I should call the police. I asked them, "So you sent a technician to my house, set charges people illegally and I'm supposed to call the police for the technician that you sent to my house?" Turns out none of that was even true. Technicians often take checks. They were just giving me the runaround. So they did not refund me my money. Craziest business transaction I've ever seen or even heard of. If I were you I get with SimpliSafe or something else, anything else.

My husband and I had Brinks at a home that we previously owned. Since selling that house we were informed that we were in a "contract until 2020" but that we could utilize the system should we move to a new location that needed it. We bought another house and had the technician come and install the new keypad (even though there was already an existing one" and made *triple* sure that doing so would not extend our contract with Brinks since we wanted to break free of this company and their fraudulent charges ASAP). We were assured that we weren't going into a contract extension... Then a month later came the bill from Monitronics. "Thank you for extending your contract an additional 43 months." We have called and tried to get out of this and the last contract a million times and just get the runaround and would have to pay nearly $1700.00 to get out of this scam of a system. What a fraudulent, unorganized, joke of a company this is.

Brinks was the 24-hr monitoring that came with Nest. We really liked the Nest hardware that we could add to Brinks and take away from it as we please. We could use whichever pieces we wanted so we could customize it to our home. It wasn't a big bundle that we had to get. I also did some research on Brinks and it got good reviews, so I was pretty happy with it. But in the beginning, my interactions with their reps were pretty horrible because it took me a really long time to get my hardware. My husband was going out of town and the gentleman that I spoke to said if I placed the order right away, they could make sure that I got all of the hardware in time before my husband left. On the morning of him leaving, I still hadn't received the hardware. I called Brinks and told them it had been four days and I still haven't received it. They told me that it hadn't even been sent out yet.

The guy who lived before at the house that we bought had Brinks so we opted to continue the service. Their rep made the set up pretty easy. The guy that set it up gave me his cellphone number, so I can call him directly. The system was already there and they just shipped me a bill card or something. It has been pretty good so far with Brinks. The features all worked for what we need it for and everything works like it should. Also, it's easy to use and the cost seems pretty reasonable to me.

Updated on 03/04/2019: Did a review on Brinks Home Security a couple of weeks ago. I did receive an email responses from Jacob **, but when I try to call Brinks customer service line, even with a name, they are not able to help me. I ask the customer service agent, Brendan, this morning to please connect me with someone who could help me in getting a resolution to my problem and was told that he did not know who he should connect me to. This is the runaround that I have been getting for the last 7 months from Brinks. Jacob ** please email me **.

First, let me begin by saying I had NO issues with the service I paid for with Monitronics. The system and company were reliable and I would recommend them to others. My issue comes with cancellation not being honored. When we sold our home, I called to cancel the service, my contract had since expired and all was good. Fast forward 8 months later and I see a charge from Brinks. I had no contract with them, ever, so I called to find out what this was. Turns out Brinks purchased Monitronics and had been billing me ever since the cancellation. They claimed I was told I’d receive an email to verify my request to cancel. I absolutely do not recall this at all, otherwise I would have done so. Turns out I am out the money. I just think this is a horrible way to go about this.

I’ve heard very good recommendations about Brinks Home Security from my friends and family. Compared to other companies I looked into, Brinks was more reasonable and more affordable on my price range. Every time I called about an issue I’ve had, I’ve always received above and beyond great service for the customer service. The reps are very friendly and very personal. I installed the system myself and I talked with them over the phone. It was easy. I have been feeling very secured since then.

Brinks' system is perfect. My wife watches any activity from her phone and she loves it. Working with Brinks is the best experience I've had. Utilizing their system has been super easy.

In August of 2018 I was looking to switch security companies as my previous provider, AT&T Digital Life was just getting crappier and was too expensive for the 1980’s designed system they had. I did my research and settled on the kind of system I wanted first which was a Qolsys IQ 2. Then came looking for a company who supplied them. Several local companies and a few other national DIY companies offered the system but by far the one that stood out the most was Brinks. I am a nerd so I knew Monitronics was now Brinks and had heard very positive things about them so I decided I would give them a call. Got an excellent deal and a lower monitoring rate than what I was paying previously all within my opinion a superior company.

I had a contract with Monitronics for years which has been taken over by Brinks! In December I switched to ADT where Brinks was notified! I am being told by Brinks billing I have to pay for TWO MORE YEARS OF BILLING over 800.00!! Someone show me where I signed up for FIVE YEARS!! I AM NOT PAYING BRINKS! SUE ME.

We had a security system with the company that Brinks bought out and we’ve been very happy with. We buy houses, remodel them and sell them, and we ended up calling Brinks when we were looking around for a security system. Brinks had a system that would work for what we needed. The reps have been very good and helpful, and they call you back if they need to. The installation took about 45 minutes to do with the phone. My husband installed our system in our home, so he knew some of the techniques. Brinks has been serving our home now for over a year, and overall, the system works fine. Once, the backdoor was blown open and they called immediately to notify my partner and me to let us know that the security system had gone off. We’re very pleased.

Amazing that almost half the ratings here are one star, says a lot. Like so many others, my elderly mother-in-law tried to cancel her contract when the price went up last Spring, but they gave her the run around, needing code words, etc. Her son did block them from direct deducting from her checking account, so they have not been paid since last May. They presented her with a statement two weeks ago that says she owes them $392, after two calls I got a service rep who assures me they will add another late charge each month and will ultimately turn it over to a collections agency if she doesn't pay. Be very cautious of letting this (or any other) alarm company talk directly to your elderly parents, the outcome is rarely a good one.

When I first signed up, I was told by the technician it would be a 24 months contract. He had me sign on IPad and left. Now, I’m in the process of moving and Brinks all of a sudden said they will not cancel my service, because my service is for 36 months which I never told the technician and requested only 24 months initially. Now, I’ll be charged for 5 more months even though I’ll not be using the service. To be fair, if I can prevent more people by keep writing a review so others will not experience the same loss as I’m going through, that’s is satisfying to me. I’ll keep writing a review about my worst experience with Brinks for a long time to come. They are taking my money, but this should not happen to other people in the future even if it means I would have to pay what they demanded. This is the first of my review I wrote as soon as I got off the phone with Brinks agent who kept repeating the same things rather than find a solution. More to come.

I signed my 3 years contract with Monitronics Home Security company. Brinks took it over and don't want to follow the contract. They have increased my monthly charges second times and say that I cannot cancel their services because of it. Very dishonest, poor customer service.

My family & I recently moved abroad from the US. It was stressful and taxing, as we had to shut down our lives in the US (sell our cars, cancel cable and internet, cancel our cell phones, get visas, etc) and start new in Singapore (enroll the kids in school, rent an apartment, get new phones). One of the million things I had to do in the US was cancel my Brinks account. I had been with them for years, back when it was Monitronics. On November 20th, I called Brinks to request cancelation. They told me they would send me a DocuSign to process cancelation. It never came.

Brinks Home Security has provided monitoring for my Nest products. I purchased the system online and it was self-installed. The instruction that came with the equipment was simple and easy to use and the cost of the products was fair.

We wanted to use the Nest Secure Alarm System and Brinks was the provider that was listed as one of the monitoring agencies. The system was a self-install and the instructions on the equipment were fine. The features offered in our system have been good so far and we are happy with the quality.

We had an attempted break-in the day after New Year’s. I had AT&T prior for a number of years, but I decided to go with Brinks for their package and the promotional free camera they were offering, and the doorbell. The signup with Brinks was done over the phone, and it was fine and easy. They introduced me to the product that I purchased and they sent it through the mail. I got the whole package and I paid for an installation. Their customer service was good, as far as the way they conducted business.

Representatives found an easy target when they encountered my senile elderly mother. Convinced her to sign a long term 60 month contract that I can't get her out of. She was so confused that she never learned how to use the system. I moved her into my home 3 months ago. BUT she is still on tap to pay off that contract. I called customer service repeatedly but people who answer the phone, who English is obviously their second language, are standing by the party line that the contract must be paid. I want to make people aware that when your parents are home alone they should not let anyone inside their home and they certainly shouldn't sign anything until consulting a relative. Brinks is probably in the right legally but they are dead wrong morally.

I hope this review would see the light. I have been for two and a half years with Brinks, I was paying 35$ per month. After that time I called the company asking for a discount but they offered only 5$ discount with a 3 years contract which I refused. I called later to double check but the account manager said the same thing so I canceled and I bought another system for 250$. While I was looking in my email spam I found that Brink sent me a spam to come back for 14.99$. I did not like it so I called the sales department at Brinks and told him what happened and he got my number but after hearing my complaint he just hang up and never called back so I called again and another sales tell me ‘since you canceled why do you call us’ and hanged up.

When the Brinks system is up and going like it should, it’s okay. But it hasn’t been consistent with me. I need to call in and have the system restored because it has been down for a while now. The panel went out on me, so they had to send a new panel. However, I live in Raymore, Missouri and they said that they didn’t have anybody in the area. I had a young man put the system in, but he’s not here to keep it updated.

My gate was being opened one night and I didn't know why. Brinks was recommended as a home security system, and our experience has been good. The installation of the camera though was not as easy as I was hoping it would be. As a single woman, I do not know anything about tools so I had to find somebody who could help me. My house is concrete so I can't just go by a screw and screw them. The guy who helped me set up was so patient and it helped a lot. The rest was easy to install and everything was done over the phone. When we first set up the glass shatter thing, it fell down and then it went crazy. I had to put more of those command strips on it and I hope it doesn't happen again. So far, I have not used their service which is good. The gate hasn't been opened again for a little while but the camera has been set up so I’ll know if something happens.

Brinks' rep was fine. We compared prices and went with what he offered. It was a self-install system and it took me an hour to put it in. It was easy. However, I had a panel that didn't get good cell service. Brinks immediately sent me a different panel that was with the carrier that was the strongest in our area.

First off I want to say I originally started 4 1/2 yrs ago with Moni. When I first saw my bank statements showing Brinks which I call (Jinks)...I knew it was going to be a problem. I finally enquired about it & my nightmare had begun. Brinks had brought out Moni. Now here we go. I had an incident where my neighbors' camera caught a thief going in my car. They only stole a 150 dollar shades. I was upset so of course I called my new alarm company (Jinks). Why did I do it Lawwd. But I did!!! I thought I was getting a package deal. My bill was only supposed to go up $9.50 a month more than what I was already paying. When I got the bill they told me I owed $2400.00 & I only had 60 days to pay it. I got off a flight from visiting some family & my cameras were not working.

We were using ADT and it was abominable. We are now using Brinks and interactions with their customer service has been very straightforward and uncomplicated. I was a little bit perturbed because Brinks didn't offer a tech to come in and install the system. I had to do it myself but in doing so, I got an in-depth training and I learned the system to where I could navigate it. So, it was great overall and I’m totally satisfied. I don't have any problems adding, moving, renaming or removing a device and getting through that whole working with the alarm system.

There were a lot of break-ins in the surrounding neighborhood and we wanted to have another level of security in the house. Prior to using Brinks, I was shopping around with other security systems – ADT, Vivint, and another one. I had Vivint installed, but I didn’t like their equipment nor some of their services, so I shopped around ADT, however, they served me up with a bunch of false promises. And while purchasing the Nest product, I saw that they had a contract with Brinks Home Automation, so I went with them.

I signed up for LiveWatch and then, they were bought by Brinks Home Security. I've been using them for two years now and so far, my experience has been good. Their customer service was very responsive when I called. I installed the system myself and it was simple. I travel a lot and having the system makes me comfortable.

I was with Monitronics for years and was never contacted about upgrading or changing my original equipment. Then I received notice that they were now Brinks security and the cost of services was increasing. So I was paying more for outdated equipment. I decided to change security systems for a company that actually communicates with their clients. I called to cancel service and was advised it had to be in writing. I mailed the request with the information.

My husband and I could not be more unhappy with Brinks. We tried to cancel our contract to cut down on expenses and we were told we had 17 months left. We were bummed but understood. We’ve tried to get the bill cheaper and they offered to lower the price by $5 if we signed another 17 month contract. Nooo way! Well, we recently relocated and their technician was unable to install our outdoor camera. When we called Brinks to have a reduction in price since our camera was not operable, they refused to lower our bill. We are now paying $70/month for a doorbell camera and two motion detectors. That’s IT. On their website they have motion detectors, outdoor cameras and a doorbell camera advertised for $40/month! And they refuse to price match. We will never use Brinks again and are disgusted with them.

My son had gave me the Brinks system for Christmas. Everything is going fine, but I just can't get my outside camera connected to it. Besides that, their response time was good and I've had great interactions with their reps.

I started out with a 36 month contract with Pinnacle that was purchased by Monitronics who then was take over by Brinks. I forget the dates but my system was installed back in 2011. I got to looking around and say Brinks same system by only charging 29 per month for new customers, they have been billing me 58 for the same service. I called to see about lowering my rates but it was the weekend and their Billing department doesn't work weekends. I spoke with their online chat and was offered 47 per month but required a 12 month contract. When I asked if this was locked at that price for the full 12 month, I received no answer to my question. I said I may be interested in that but if it was to be a 12 month contract I think down around 35 and a price lock, again no answer.

I signed up with Monitronics for a security system for my business because I heard really good things about them. They had a really good price when I was just starting and the service was good. I’ve been with them for 20 years and they've changed their name to Brinks. Everybody has been nice and good. If we got some issue like the burglar coming on or the alarm coming off, they call us. Then, we call them to disregard it. And if we have some issues, they're really helpful and they listen to us, not like any other company.

In May 2016, my mother began service with this company. Her dementia led her to sign a 5 year contract, taking funds from her fixed income and giving it to a company that installed a system that didn’t work for which they charged her over $200 in service charges to fix THEIR issues. Her brain not working like it used to, she could not and cannot figure out how to arm and disarm anyway. The unit is useless. We found out about her purchase 10 days after the 30-day window for cancellation, called on her behalf to speak to customer service, and cancel the account. After many phone calls, the answer continued to be “TOO BAD.” She was stuck with 60 months of payments for something she could not use, money that is now going to Brinks instead of paying for diabetes medicine.

I am a former/acquired Moni (10 yrs) customer who after bill increases, attempted cancellation in December. I called customer service December 26, 2018 requesting to cancel my account immediately and was very surprised that they required the request be sent in writing to complete the cancellation. Not only that, they told me that it will then take them 30 days to complete the cancellation from the time they receive the letter, all the while they are going to charge you for the service.

I had tenants move out of my rental home and the new tenants didn't want the alarm service. So I called Moni, who is now Brinks, to cancel the alarm system. They told me that they couldn't just cancel it over the phone and that they have to mail me a letter and then it could take up to 30 days to cancel once they receive the letter. I asked how this was possible and they offered no other solution. I hung up with them and called back the next day. I was able to get someone that said they would send me a cancelation document to e-sign.

Security system purchase from a local company, Central Protection Service with contract with Monitronics. The system was obviously never connected as system was triggered several times with no response. I contacted Moni and they confirmed they had no record of alarms. Just dismissed my concerns. After several months I went with another company but continued to pay for a year of contract. When I tried to cancel they won’t let me. They keep charging. I feel they breached the contract. I now know this is Brinks' business practice after taking over Monitronics. Brinks are scamming customers.

I have Brinks at my property in Maryland and everything was good. Their techs were very professional and I'm very satisfied with the quality of the installation. So, I chose to go with them again for my property in DC. But I had a problem with the guy who handled my situation at the third-party company that Brinks hired. He was supposed to call me back about the installation but he never did. Then he was out sick. And when I got to talk to him, he told me that I could install the system myself after he couldn't find any installer. My experience with him was very unprofessional and messy. So, I returned the system to them even though I paid for it and I didn't get their service anymore despite being able to work with somebody else to get things cleared up. But minus that incident, I'm totally happy with Brinks' system.

An appointment was scheduled for between 10 and 2 on Tuesday. Tuesday afternoon came and no one showed up. I called to check and they said they don't make next day appointments and that the next appointment is a week from Wednesday. That's 10 days for my business to be without an alarm system and is totally unacceptable.

RUN AWAY!! Do not do any business with Brinks! I’m a Former LiveWatch customer. LiveWatch was awesome. Great value and great service. Brinks now owns Livewatch. Brinks has literally been the worst customer service experience of my entire life. Made my final call in today. Voiced my complaint with Brinks' failure to update my address after a move for over two months (that’s two months paying for service I didn’t receive at my new address, when I have given them my new address multiple times in writing and verbally over the past 2 months). Additionally this is after being promised new door and window sensors for free for the new house because the old sensors were breaking when I tried to remove them. No sensors ever showed up.

Brinks is a RIP off. I was a Monitronics customer. Recently I noticed that I've been getting more and more letters in the mail from Brinks. I called to cancel my service after noticing that my bill had increased significantly from what I was paying with Monitronics however I was told I still had 23 months left on my contract and would have to pay off the remaining balance.

My experience with Brinks has been good. The reps did a good job explaining the different products they offer and what I could get. However, I wasn't aware that I was gonna have to install the equipment myself. But my cousin who referred me to Brinks helped me set the system up. She talked to a representative to walk her through that process, and that person did a good job. I started off a bit rough though because the GreenSky connection wasn't described to me very well. I didn't know that I will have to pay GreenSky along with my monitoring fee. I thought it was gonna be one bill together. So, now I'm paying $30 monitoring fee as well as the monthly fee service which I also wasn't aware of. Nevertheless, I feel definitely safer having Brinks in my home.

I had a different security provider before and with that provider, the minute I open my front door, I forgot to disengage the alarm, my phone was ringing, asking if everything was okay. Now, with Brinks, I don't get any phone call. Now, we can’t afford to have it because I’m not working anymore and my wife is the sole income provider. There was a lady that I talked to that I couldn't get help outta her, and I said, "Well, I guess the best way to get it disconnected is to go up and close my checking account." So that they won't be able to bill. Brinks said that they’ll just sue me. They will just file a claim against me and take it to court. James, a guy that I talked to told me to call back on April the 9th to cancel my service, that way I would already be done with my contract.

I first had billing problems when Brinks took over my Moni account. Billing was messed up and I kept getting bills from Moni too. Finally I signed up for auto payment and the first payment didn't post at all and I get a bill with a late fee. Once I find out I send another check and the auto pay starts working. They were supposed to credit me $5 once they received my check for a refund as per their representative told me for the late fee. Of course that never happened and I still get late fee notices, but auto pay is working.

As a Monitronics customer since before 2011, Brinks acquired my account. Soon after, our monthly statement increased so we called to reduce the bill. We recently had a job loss in our household and called again to cancel our monitoring service, and Brinks says we agreed to a 60 month contract when we called to reduce our bill. The agent we spoke to offered us $80 to cancel the contract, some papers to sign by mail, our final month's pro-rated amount and a $5 convenience fee to pay the $80 by phone.

Everything has been going fine with Brinks, and we like that we're able to access it while we're away from home. I feel a lot better with it. But they could get the camera working because we can't access it online. Other than that, Brinks is a reputable company and it's a good company to go with.

My son had Brinks in his house up in Sacramento and he also picked it out for me. Right now, everything seems to be working. The only thing I wonder about is how well will it work when I push the emergency button that I carry with me. There’s no way of finding out ‘till I need it.

My daughter already had the service with Brinks, so she helped me set it up. The agent that initially helped me was new, so they misinformed me on the price versus the equipment I would be receiving. It was a huge misinform so we ended up going with a different package because they told me the wrong thing. But they didn't honor it. I didn't like that at all because if you tell me something, you should honor it. If it’s not my fault, they should be talked with correct information. I ended up having to speak with a manager, and he didn't change anything, but he was very helpful.

I had a home security system and I wanted to add to it, but the cost of adding to it was ridiculous, which may need to get other providers including Brinks. Brinks was more expensive than a couple other companies, but I thought I’d stay with them because one of the other companies I was looking at has been circumvented and that’s not what I want from a home security company. The representatives from Brinks were very patient and helpful.

I cancelled my service with Brinks Home Security a few weeks ago. However, my auto payment was still processed. When I called sales/customer service, I was transferred to several different reps who were extremely rude. I requested that my account be refunded as I am no longer using their service. I was flat out told that they would NOT refund my payment. How can they legally charge me for a service they are no longer providing? I have never received such poor customer service. Very disappointed and will definitely urge others not to sign up for their service!

I was moving into a single family home in the city and when I knew that I wasn’t gonna do a do-it-yourself system, Brinks was the best and most affordable option. I had a sense of security with them coming out to install a home security system rather than having to do it myself. It gave me more peace of mind. The person they sent out for installation was very helpful. I had existing detectors that he was able to program to maximize the security system. It took him three hours to put in the system. I’m glad I didn’t do it myself because there were a few issues that ended up coming out and I would not have been able to do that. The features offered in my system and their quality are great. I like that I can follow everything with my phone. The cost was right in line with all the other systems. But with the installation, it was the best price. Overall, I had a great experience with Brinks.

I am a former/acquired Moni customer who after bill increases, attempted cancellation in December. The link provided was a dead hyperlink. I called customer service/retention to secure another link which was sent. They accommodated an immediate cancellation with management advising that the 30 day period was waived in lieu of policy. I was advised that I’d receive credit and not incur further charges. I however, received two bills without credit for Dec/Jan as agreed upon, both with $2/ea paper billing fee.

I sold my house in September of 2018. I called and told them I sold the house and no longer lived there and was terminating the service. The representative tried to get the name of the new owners and said she could give them a continuation of service. I told her I would leave them the info and they could call if they wanted Brinks as their service provider. I told her I wanted to cancel. I don't own the house and I no longer live there. (I have been a client for 10 years.) Fast forward to October. I received a bill. I call several times to customer service but got a recording that all customer service operators were busy. In November I get another bill, this time with added late charges. By this time I'm really annoyed and wait 25 minutes on hold to actually talk to someone. This person tells me that you can't just cancel over the phone. They tell me that you have to sign a document that takes at least a month to process.

In my first home, the service worked great. However, when I moved to a new address, the installer came to my home, and installed the system. I had to sign a new contract, which came with all new equipment. And since I had great service with them in my first home, I trusted them. However when the new system was installed in my new home there was apparently really poor reception, so the installer tells me that because of this poor reception, I have to have the system installed without 2 way voice. I reluctantly agreed, as I figured the system would still work, I just wouldn't have 2 way audio.

I’ve had this service for the past 5+ years. My system hasn’t worked for the past couple of years. I have still been billed for it. I canceled my service the beginning of January 2019. They are still billing me and I cannot cancel my service without giving them all kinds of extra personal information which I will not do. I have talked to many people in the company and they will not cancel my service even though I have put a stop payment on the bank. I have never been late and have not even use their service for the past couple of years. Good luck trying to get rid of them. They are like a tumor and the people that you talk to on the phone are very hard to get through. They play a game with you to try to get more personal information.

Installing the system was easy, it only took me half an hour to do it. My Brinks package features are very good. The system is seamless, very connected and has visibility. Brinks is a good security solution.

I've been with Brinks for over 20 years and I've been very happy with their service up until now. I have two separate accounts. I've got my home account that I've had forever with them. I've been completely happy with it and it's been great. Recently, I contacted them to see about upgrading with cameras and we got that. At the same time I upgraded our home system, I told them that we were also needing to install a system at our church. They said they could take care of that and sold me a system right there on the phone, and everything's great. I assumed I'm gonna get the same level of service.

In December, we tried to cancel service, but were stymied by a code word issue. Although my mother-in-law was there, we could not get past their gatekeeper. My husband repeatedly asked for a supervisor and was denied. My MIL is elderly and cannot remember the code. In January, we sent a letter to cancel the account. It was rejected, according to the agent, who said they are not required to notify the client that their legally binding cancel letter had been rejected. He refused to credit us back to December. Mind you, the house sold in November. We still have not received the Docusign to cancel.

The lady I talked to when I initially had Brinks set up was very good. It was probably the best customer service I've ever had. Then I also spoke with them when my alarm went off. I think the living room sensor had failed and that was what set it off. Now, I've gotta fix the monitor in the living room because it fell. But other than that, everything has been great. I usually arm and disarm the system with my cellphone, and I like that. It's convenient. In terms of the features in my package, I'm liking everything and I highly recommend Brinks. My parents have them too.

When we first started with Brinks, we are pretty nervous about it all. I cut the alarm three times. We're also not in the covered zone and probably it's part of our reason why we had more problems than somebody else in another area would have had. They think my motion detector needs a new battery as well. We haven't gotten around to putting the battery in it yet. I had also messed up my password when I combine the two together and linking them. Other than that, everything seems to be running pretty smoothly. They're also all very wonderful. They're prompt and easy to work with too. We're also pretty comfortable with the system. Installation seemed pretty easy as well. But, we had to get a different type of connection for one of our doors because it was too far away, because of the trim boards.

I dealt with the Brinks service representative over the phone so the experience was fine. Then we had to do the installation, which was easy. I've got money I needed to protect and since having the system, everything is fine in terms of my sense of security. I use the smart features just to arm and disarm the system, which is all I needed, and so far, the quality of the equipment is good.

I am not happy with the service provided and decided to make a change. I called to cancel and was very surprised that they required a document be signed to complete cancellation. Not only that, they are telling me that it will take them 48 hours to send the email and it will then take them 30 days to complete the cancellation from the time you complete the e-document, all the while they are going to charge you for the service. I find their practices to be very shady. I would say a company that makes things this difficult and is this slow to take action is one to stay far away from!

My experience is the exact same as B. of Indianapolis, IN when they wrote a review/complaint in recent weeks. I was with Monitronics and transferred to Brinks because one company acquired another. I called today to cancel my service due to high prices and the guy on the phone was very persistent in trying to get me to sign a new 24/36 month contract. I repeatedly told him that I didn't want to renew because the cost is too much for a monthly service at this time. He kept insisting that I sign a new contract, but I had made my decision. He even offered to refund this month's payment (February 2019) and give me some time to think about it. When I refused this offer, he then told me that he could cancel my service, but he is no longer able to refund payment that was auto-drafted today for February and I would also be charged for March.

There are better options out there with more favorable consumer terms. My home is currently being sold, and the new owners do not want to take over the monitoring contract, and I moved in with a family that doesn't want or need an alarm. Brinks wants to charge an unheard of 80% of the remaining contract for me to continue paying with no home being monitored. There are better options out there, don't go with Brinks or their crazy terms.

A friend of mine referred me to Brinks so I went to their website and called the telephone number. The process was seamless. They explained everything to me and they walked me through the entire process. I actually thought the installation was hard, but when the package came in, I tried to do it myself. Then, I called the number and they were very helpful. So far, the quality of the system is very good. Now, I have more confidence in leaving home, knowing that it’s secured.

I was referred by my mother and my experience with Brinks has been very good. I talked to them when I did the install and they were very helpful. Everything was great. The self-installation took about seven hours and was easy. I like the system. It works well and it's user-friendly. I also like the fact that the mobile app is available and so if I forgot to set the alarm, I can set it and feel secured that everything is okay at home.

My parents just moved and purchased Brinks. I liked their system, so I went ahead and got one for myself. The installation was perfect as well as the service and experience when I called them when I was purchasing another sensor. It took less than five minutes. It was fast and they were able to ship out a sensor to me.

There's a problem regarding the living room motion panel. It was getting a false alarm and it's not working at all. I called Brinks' support and they tested it. They said they would be sending a replacement, but I didn't get any replacement. I have been waiting for that for three or four weeks. But the rest of the other equipment are working fine.

I have had my alarm system for 13 years, but not with Brinks. In mid-2018 I noticed my latest monthly debit from my checking account for alarm services was no longer Monitronics (MONI), it was now Brinks. There was no any notice from MONI or Brinks of the change. After I called Brinks to inquire, I then received a 'welcome' email from Brinks. That was June 2018. It is now January 2019 and I am moving. I no longer need services. I was informed that I am in a 'contract' until mid-2020. I never agreed, signed or had anyone inform me of any contracts. In fact, my alarm service was so old, I was no longer in a contract with my old service provider. So, no, it was not a 'transferred' contract either.

My prior home security system was installed by someone I knew and it was doing its job. But then the keypad went up so it wasn't working properly anymore and I had a break-in. Now that we have a Brinks security system, we feel more secure. The representatives we dealt with initially were very helpful too. My sister and I share the home and they answered all our questions. They were also able to walk us through step-by-step. I wasn't real comfortable with self-install though. I thought somebody was gonna come and install the system. But otherwise, it's been great. We had one hiccup with one of the sensors but the service rep thought that it might have just been too close to the internet router. They sent us another one out right away and we were able to set that one up without issue. So they were able to solve the problem quickly. That aside, the system is functioning fine.

Everything was great when I signed up with Brinks. The experience was terrific and the representatives were very good. They explained everything and answered all my questions. There was an existing system and we just took over. We had technicians on the phone for the installation and now that the system is installed, our sense of security has been very good. It's very comfortable.

Updated on 02/13/2019: This is my response to Brinks because Consumer Affairs does not show the correspondences beyond the original review and response. "Okay Great. Jacob I look forward to hearing from You (Brinks). What is the most disappointing part about this whole process is that I had to spend over two hours getting Brinks to make the situation right. Additionally, when I called in many attempts were made to not only extend my contract but to inform me that nothing could be done to correct the purposeful stealing of the extra money from me. If I reduced the amount of money sent in to Brinks on a monthly basis because I had additional other unforeseen expenses that would not be acceptable to Brinks and I would be in breach of my contract, pursued to the maximum extent of the law, and my credit report would reflect that I did not pay.

Brinks Security continued to increase their monthly rates without warning or any increase in security services. I called to cancel my service because of these increases and was offered a number of other services including an in home video camera at a lower price. I specifically asked the attendant how long I would be able to have this rate for as the reason for canceling was due to random price increases and I was planning on re-locating and did not want to waste money on services I could get cheaper with another company. The attendant told me that she could guarantee that price extension for 36 months. I okayed this.

The first time I tried to call Brinks to get a service, it took me almost 40 minutes waiting. But after that, they've been pretty quick in answering my questions. I had a self-install system and it was pretty easy. I have the alarm and anytime it sets off, they call me right away. I would recommend Brinks.

I was a customer of Moni which was bought out by Brinks. My experience is similar to the other reviews. Their customer service is the worst. I called to find out how much time was left on my contract which I made enough Moni not with Brinks. I asked them to email me a copy so I could compare it with my paper copy. I called 3 times and spoke to 3 different CS agents. They said they would email me the copy, but they never did. I called back to ask for a copy of what my cancellation payment would be. Again, I was told they would email it to me, but I never received the email. They don't care about their customers. They only care about the money. They will do everything they can to make sure you are not able to cancel their service. I never had these problems with Moni customer service.

I have been paying over $50 a month for a worthless security system. Every time my dog moved the motion detectors went off. Despite an "adjustment" nothing changed so we disconnected the motion detectors. The first time we burned toast firefighters arrived in the driveway, so we disconnected the system from the fire alarms. We get emails every time a door is opened so those have been disconnected as well. Short of ripping the keypad out of the wall, it is completely turned off. The system is doing nothing. I called to end my contract early but they would not let me out of my contract. They did offer an extension at a tiny discount, which I did not need. This company stole my money, increased my anxiety, and continues to pester me with emails. Please chose someone else for your security needs.

I decided to use Brinks Home Security over other providers because of the price. The price was the big deal. My experience with them is okay. The reps have been good and everybody has been pretty much okay. I self-installed the system because I wasn’t gonna pay a guy $199 just to stick some sensors on the door. The installation went smoothly. However, I don’t like the door sensors. They’re too small. You have to have them so close together on the door. When you slam the door, they come off. There should’ve been something where you can nail in versus the little stick thing that you stick on the door. The sensors come off quite frequently and that has always been a headache. Other than that, Brinks is all right and since installing their services, I've been feeling good when we leave the house.

I was with Moni for a few years and then it got transferred to Brinks. Their reps have been good to me so far. I reported a couple of signal loss for them to fix and they should attend to the problem fast. But the system has performed well.

I am a senior citizen who was blessed to be able to move into a home owned by my family. On 2/12/2014, I contracted a security system at the home. At that time, I agreed to a 5-year contract at $44.99/mo+tax ending on 2/11/2019. Your company, Brinks, purchased Monitronics last year after which my monthly contracted price jumped to $49.99/mo+tax. I was perplexed as to how my monitoring service amount could increase $5.00 month if I had a 5-year contract. On 6/21/2018 I called and spoke to one of your representatives who said "they could help me." It turns out the help they provided lowered my payment to $37.99/mo+tax but the conversation with the representative was confusing and I did not clearly comprehend the catch that my contract would be extended by an additional 18 months - until 8/11/2020.

I ordered and installed Brinks Home Security in my house in October, 2018. There were many problems with the actual home monitors as our home is old. I tried working with the company for several weeks to correct the problems. They kept sending different monitors, however, none of them worked properly. I called and canceled the service. They sent me the necessary return labels and I sent all of the equipment back on November 2, 2018. They continued to bill me $29.00 in the month of November, December and now January 2019. I have called every month and every month they assure me they are canceling the account. I even received several emails saying the account is canceled. I can still log onto the account. It shows they are billing me the $29.00 monitoring fee every month with the next one due in February.

We had an HLA that paid for security, so I thought we might as well take advantage of it. I went looking through the home security system that had been paid for, but it was gonna be more expensive. A buddy of mine had Brinks and he said to check them out because their system might be less expensive. I asked the reps at Brinks the ins and outs, how the system works, and how hard it was gonna be to install and get the equipment set up. Everything seemed reasonable as far as the setup and the cost. We have a growing family and I travel for some work, so I wanted to have more peace of mind when I was out of town.

I can only say one thing. PLEASE DO NOT get involved with these people. I have tried for 6 months to cancel this horrible service. They want to send you something to sign, there is no way I am signing anything these people send to me. They already have me under a contract that not only did I NOT sign, I have never even put eyes on it. I had Monitronics since 2012. I never signed anything with Brinks. They keep telling me that I agreed over the phone with Monitronics, and they can “play it back” but I have not heard that as of today, and I won’t be able to hear that because it did not happen. I feel so sorry for the public, as they get taken so many times by such practices of these people. They lie at every level. They offer to call you back?? Why can’t I get this taken care of now on this already 2 hour phone call??

I had Monitronics in one of my properties and Brinks bought them out. It was easier to go with the company that I already had a relationship with and that satisfied all my needs. The transition over to Brinks was seamless and their reps were awesome. Everything went smoothly. However, the installation was tedious because they sent the system to us but didn’t send out a person to do it. They also didn’t tell us that it had to be 5 to 7 feet above.

Updated on 03/05/2019: Wrote a review here a few weeks ago and I would like to say I will ALERT anyone that is going to make business with Brinks Security (Prior known as MONI, or Monitronics). I still do not have service, equipment, or had any contact initiated by them to try and resolve the issue. I have called several times and they just transfer me from rep to rep even to the move department but they all seem not to care. One rep advises that I remove my automated payment (consequence to go to collection) and demand to get a resolution. I have also been waiting for Jacob to call but no such luck.

My mom had something that was connected with Brinks Home Security, but Brinks was just coming in then and I was turned over to this number and that was how I came by them. I called Brinks whenever I had to speak with them for tech issues or questions, and the reps talked with me and treated me all right. At first, though, they were giving me a hard time. I didn't like the first option that they gave me. The box was too low.

We moved into a new area and had security concerns. A rep came to the house and we signed a 2 year contract and were told we could cancel at any time without penalty. Our original rate was $29.99 per month. THIS IS WHAT THEY DID NOT TELL US! The contract was actually for 60 months and they expect to be paid in full for the entire amount if you cancel early. The fine print states they can raise the rates - which they did! Recently I had to contact them because our contract states a maximum amount of $39.99 - which they had exceeded. They agreed to drop the price back down to the maximum but would not refund overcharged amounts.

We wanted to purchase a home security system to protect the house while we’re gone and when we're home. There were three providers in the area and Brinks was the first one to respond. The onboarding was a little rough. The scheduling to get everything hooked up and training was messed up a little bit. When I originally signed for it, the phone number that was used was off by a digit. So we did not connect on the first training call. I ended up calling in instead and got things set up, and then that wasn’t really somehow communicating inside the system. So then I kept getting calls and e-mails about continuing to do the training. And then it turned out that there were two accounts set up in that process. So, I think that was what created the confusion inside Brinks. Once we got through that, it’s been smooth.

I had Brinks in the past and I was comfortable with them. It's a little bit better service than ADT, so we went with them. My interactions with the customer service team at Brinks has been pretty good. The only thing was that I ordered a camera that I wasn’t able to install. I called them and said that my Wi-Fi didn’t support my camera and I needed to send it back. I also asked them if I could send my camera back and have a credit for it since I paid 75 bucks. I was told yes, but they never sent me the shipping label for me to ship it back. I paid 75 bucks for something that I couldn’t use. Other than that, Brinks' service has been okay and it is doing what it needs to do.

We’d been thinking about purchasing a home security system for years and finally decided to do it. We liked the price and equipment of Brinks. Their customer service was amazing too. They took all of my calls, answered all of my questions and were very patient. They were very thorough and knowledgeable as well. They were willing to help me.

Brinks Home Security is the most transparent over other security providers and has more flexibility. Their service has been good so far. Their team is providing good support. The features are mainly coming from alarm.com, so I really like it.

We got a Brinks home security system to replace our old system from a different company. Brinks' pricing seemed fair all around and the performance of the system was way better than our old one. But there was a disconnect between the customer service and the monitoring number. I called in with an issue once and the reps who answered were confused and ended up not being able to help me. It was Alarm.com that I was calling who told me I needed to call a different number. Other than that, the DIY install was easy and I haven't had any problems.

I went with Brinks because I was looking into some security systems at the time. Their reps were nice and if they call, they were very considerate. It was a good experience and I was satisfied with the service they provided. But I'm no longer with them. I had a new build and they already had a different security system so I went with that one.

I'm leasing a new house and we wanted to get security to have that peace of mind. Brinks is the security company I hear about the most. I have asked around a couple friends and they had the security system as well. While it was an easy way to go, the process was another story. I did refer the security company to another friend because we had the exact same problem. One thing I didn’t like about the communication was the way they handled the logistics. I had to purchase the security surveillance system and they were expecting me to install it.

My father is a former employee of Brinks and so I got their system. I didn’t get anything too extreme but they definitely do what I need them to do. Also, everybody at Brinks was really helpful. The installation experience was great as well. Now, there's a difference in how I feel about my sense of security.

I had some stuff stolen from me so I decided to get a security system and I heard that Brinks is one of the best. The rep from Brinks handled my situation really well. The installation of the equipment went well for me, too. It wasn't easy but it wasn't difficult. The features are good so far. I'm still learning it. Its quality is also good if I get my internet right, but my internet is not right. It's going from 100% down to 60%. My camera just then was running off 18%, and I can't look at it. I like its smartphone features if I could see it. I love being able to access and load from my cellphone. Other than that, I told several people to get Brinks. I love the changes in our sense of security because it's a bad feeling when somebody steals from you.

On the FAQ page of the website it says: "Your agreement is for 36 months. We'll do everything we can to make sure you're happy with your new system, but you can cancel at any time in the first 30 days with no termination fee." And on the Bill of Rights page is says: "We love having you as a customer, but you should stay with us because you want to, not because you have to. That's why you can try our service risk-free for 90 days and cancel at any time during that period with no termination fee." And when I called to cancel after having the service for 3 weeks, I was told I was within the 30 days, and I could cancel without termination fee or penalty. However now I’m told I owe $708.94 for the remaining 36 months. What company would do that – hold someone hostage and demand payment for 3 years of service when the customer has canceled after a few weeks? I just don’t get the logic. Must be a scam – watch out.

Seven Years ago I hired a small local company for security and they were excellent, they were taken over by Monitronics, that was ok, then later by Brinks, that did not answer phone calls or respond to alarms or even let us know our system was not swapped over properly as they failed to code it correctly. An alarm went off on 4th of July, they did not call and they did not answer the phone for over 45 minutes.

DO NOT USE THIS COMPANY. DO NOT SIGN UP FOR AUTO-PAY. They are only interested in the sale and collecting money. They will not allow you to cancel your contract. You will be transferred around - the managers are useless - they will ask for a power of attorney, attempt to make you send a signed document stating you want your service canceled and still not cancel your service. They claim it's because they want to compare the signature on file with the signature on the cancellation request.

There were a lot of crimes in the area where I live at. I have two kids, so I try to keep them safe and I got a home security system. I used Xfinity before and at the time, Brinks was offering the outdoor doorbell camera, which Xfinity didn't offer. So, I went with Brinks. Their representatives always help. They're good. Any time you call them or you need help with anything, they're there. I installed my own system and it was very easy because I already had the Xfinity set up, so I just put the Brinks in the same place where I had the Xfinity at. The features are reasonable, and the quality of the Brinks security equipment is good. However, if I open my door, it'll take a minute to a minute and a half for my alarm system to go off. By the time that it did, somebody could've come in the house and did whatever they had to do. Also, I'm ready to call them and tell them I need a discount. I've seen the same service I got now, and they offer it for 14.99 and I'm paying 39.99.

Brinks has lower prices and better technology than what we had before with ADT and installing it was really easy. They sent it in a box and I just put it together quickly. Plus, their rep was a good guy and was always there to help me figure stuff out. So far, the Brinks system is great and it’s more convenient. I’m able to seek help on the app. The system features are pretty advanced and it’s everything I need.

Nov 8th home burnt down. Canceled this security package the next week. Today they sent me a bill for two months of monitoring a burnt down house, a late fee, etc etc. Campfire in Paradise CA was the worst fire in the history of California. Really no need to keep billing me on a policy I canceled the next week after fire. What are they monitoring?

Oh where to begin with this debacle. About four years ago we (my husband and I) purchased a security system for our new townhome. It was from a smaller company that gave us a great rate. Over the years the company changed from MONI then to Brinks; the rate along with it. In December 2018 we got tired of paying $50+ for home security, so I placed a call to cancel the service. Everything went well and I thought that was that. Come to find out, in January, I was charged for the service. Not okay. Called the call center Saturday 12th only to find out that the cancellation department is closed. Call again Monday the 14th, to be told by the operator that the department will not be in until Tuesday.

On an internet search, I found Brinks to be one of the top-rated security system companies, but the least expensive. Their sales person that I dealt with was awesome but then the first guy that I got during set-up was horrible. He was so condescending and rude. I had to hang-up and ask for somebody else. And the installation was tough. The equipment that was sent to me doesn’t work. I have flexible duct tape on my door frames, with the promise that I will be sent the sensors that would be appropriate for the size of my door frame, which has never happened. And so, for two months now, I have a security system that’s held together by duct tape.

They took over my system from ADT. Increased my rates - never even contacted me when my panel went out on 12/28 and it is still not working. It has constantly said the panel needs a battery change but you can't get into the panel. The last time I had the battery changed because they said "I couldn't" they charged me. Now this thing is constantly plugged into an outlet. Then I called to cancel service and the guy had the audacity to try and upsell me along with never sending the contract to cancel. I have again had to call to cancel this service... Trying to get out of a contract with these people is unreal.

I found out Friday that we were sold to Brinks in June of 2018. We were on a one year contract with Guardian. Now we are on a 5-year contract with Brinks. We did not then and do not now want Brinks. We were sold without our permission and without our knowledge. We received no letters or emails regarding this. I spoke to Brinks and wanted to cancel our contract, but were told that we cannot cancel without paying the remaining 46 months. We are contacting attorneys and writing reviews wherever we can. A simple phone call stating, "We are transferring your service and these are the new terms of the contract," would've been sufficient. Ridiculous that customer service has gone to the wayside.

We decided to get a security system after somebody trespassed on our property, and Brinks was the first one that popped up on Google. I called them and they gave me a price, then I paid it with a credit card and they shipped me the stuff. I put in the system myself and it was easy as there were sufficient instructions included in the package. I just wish the doorbell camera would feed through the actual wall-mounted monitor and that I could adjust the settings on the video feed through the smartphone instead of having to go on the computer. Other than that, I am satisfied.

We had Brinks Security for over 20 years. We originally had another company, but they were bought out by Brinks. We sold our home in May 2018. We called Brinks to cancel service. We paid the final bill do in May 2018. We checked our account in June to make sure no more monthly charges were coming out of our bank account. June was clear. We were traveling and did not always have secure internet. We checked our account again in Dec. 2018 and found that Brinks had been doing a monthly deduction of $40.65. That's 6 months of them taking our money and monitoring a property and phone number that no longer belongs to us.

Was once a MONI customer until Brinks bought them out. Did not have a contract with MONI or Brinks. Decided to go to another security company for equipment and monitoring. Started process 3 months ago. Seems each time I tried to cancel another month was added to service. Called today and was transferred to 5 different people, each one with a different story ending with you will still have to pay for another 30 days of monitoring.

I liked the price that Brinks had offered and our interactions with their representatives have been positive and good. They've been really helpful. We had a problem with the self card and I had to talk to multiple people. Everyone knew the situation and every time I talked to someone different, they picked up where the other one left off, so the communication was good or the notes that they had left was good. It was nice not having to explain the situation to a new person every single time they called.

Brinks is nothing like Monitronics where I was a former customer. I am also not happy with the customer service at Brinks since the transition. I had to hook up my own equipment. Plus, I did not get the little keychain remote which I got with Monitronics. I was told that I had to pay 150 dollars for two keychains. The staff did nothing that I wanted to be completed and I am thinking about cancelling Brinks because they don't even call me if the alarm goes off. Although, they sent a text to say that a door was open and the keyboard thing did not have a battery. So, if the electricity goes off, the whole alarm system goes off. When I went to my other place where I just had the alarm installed, the whole alarm system was completely off because the circuit board got bad and there was no back-up battery. So, the alarm was not serving the purpose because then nobody was there.