Brinks Home Security™ Reviews

The power went out at our property and the security alarm has not stop beeping about the battery even after it's been restored for over 24 hours. Now I've tried calling to get help and I don't get anywhere but being talked over and rudeness. I am not happy with the service and I just found out I'm under a three-year contract with 36 months left. They're telling me if I want to cancel I have to pay over $1000 to get out. Why should I have to pay $1000 or more when I'm not happy with the service. I've never been under a more than a two-year contract with any provider. I want out of my contract and I do not want the alarm anymore. I'm going to be going to Twitter, Facebook and every social media account I can until I'm listened to! I want out of my contract now!!!

I liked the fact that MONI could hear you over their phone system. That was the deciding factor to go with them. They also warranty their service. If you use your security service and you get broken into, they'll pay your deductible and that's a saving on the insurance side also. It shows you how confident they are in their service working. The last technician that was out here was from Spot Security, a local company, that fixed the system on their behalf. That's when we added in the fire alarm upstairs. I love the features that were included in the system.

I'm satisfied with MONI's service. I feel safe having the security system and I like their customer service. I've stayed with them for 20 years and throughout the three homes that I've had. I had some issues with the new system but they quickly solved them. One time, something was wrong with one of the sensors and their team came. Another time, something was wrong with one of the cameras they had put in and again they sent someone out who fixed that. The contractors have been very courteous and showed me how to work the new system. They also showed me a few tricks to it so I was very pleased. I like the upgrades and the new system because it is digital and I can work the system from my phone which I wasn't able to do before. It's like a new toy.

I kept forgetting what my passcode was. I talked to MONI's customer service team so now I finally found out how to find my passcode and how to work it. I was always working the key fob, which is good, but it fools a person. You don’t remember what the numbers are. That was my only thing. I’d recommend having the key fob but not recommend MONI's people not use it until maybe a month after using the device. Nevertheless, I feel safer having MONI.

MONI was the best service for our budget at that time. It was also the best service to maintain. I spoke with the customer service team when I set up the system and they're very professional. They’ve always responded quickly any time the alarm goes off, which was accidental for the most part. So, I really appreciate that. Overall, it’s a very good company.

We have been a customer with this company for 14 years so you would think that customer loyalty would mean something however to this company it does not. They are perfectly happy to take your money but when it comes to providing the service that you pay for that is not on their list of priorities. Our system went out over 2 months ago and after numerous phone calls and several worthless hours on the phone a technician finally came out. He installed a new control panel but was not able to get it to work correctly. He was very agitated and stated that he could not work on it any longer as he was already late for his next appointment. He said that he would have to order a new part and would be back the next week.

I’ve had MONI for over 20 years and it’s always been good speaking with Customer Service. Their service works and I don’t ever have to call them out for any maintenance problems.

Originally, MONI was cheaper than ADT, so we went with them. But ADT is cheaper now. Also, MONI's security system is different from what I was used to. I don't set it anymore because the panel has to be in the middle of my house instead of right by my garage door when I leave. But I've spoken with the customer service team at MONI once, and it was a positive experience.

When system updated Monitronics sent card to update our system. On several occasions I had advised them that I couldn't find a battery so the system wasn't running. Since I couldn't update our system we were shut off by them but they continue to take the monthly payment from our account. After 2 months I am still trying to get them to stop taking out money.

My wife said to use MONI and so far, their service has been great. They went out twice for the installation and they were friendly.

I have a positive experience with MONI. The service they offered sounded good and the installation team did a good job. When there’s a problem with the alarm or power failure, customer service contacts me immediately and they are very quick to respond.

Years ago I was over at my daughter's house and she had MONI Security. She was telling me about how wonderful it worked so I thought I would try it and I felt very pleased with it. Sometimes I go in and forget the code and all the doors get locked. I speak to the reps and they reach out to help. They were helpful, knowledgeable and patient. Their installers were calm, polite and did what they had to do. So far, my experience has been very good and I have no plans to change anything.

I have never wrote a bad review for any company. As a Business owner I understand the challenges of running a business, but this company is a scam. They got me into a contract for 5 years for a service that didn't even work right. Once my 5 years were up I called and ask to cancel. The customer service representative asked me to send them a letter requesting the cancellation which I did in August 2016. Here we are in April 2017 and they are still charging me for a service I do not have. They asked me to send proof of the letter I sent them. I didn't keep the letter or any proof (never thought I would need to).

I’ve had MONI for the past four years. Then, I got an upgrade because it kept going off. They were very courteous and helpful and I was very pleased with the service. Also, the work was done efficiently, fast and good. It’s all been good and I have no problems with it.

We hired this company almost 3 years out of 60 agreement they signed us up for. In this 3 years we have had false alarms, & they have responded, but my issue is that we use our cell phones to turn on/off alarm. Well we are constantly losing signal on the app, I have called, & they tell me that they are going to check the available towers, & never hear back. Well I have to get into my house, so we override the alarm, & have to frequently enter the house, triggering alarm to go on. Did I mention how embarrassing this is and how our neighbors complained to the city.

There were too many hangouts in the corner from my house and they didn't get along too much with me so I got MONI. The installation was quick and we had no problems. I decided to put the security cameras into our system and the hangouts faded away since I did that. However, recently, I have an issue with one of the cameras where everything is purple while all the other ones are very clear. MONI gives me good service and having their security system makes me feel safer, have peace of mind, and I'm comfortable. I would recommend them.

Moni Security had good reviews so I decided to use them. Their installers got it set up and done. So far, I'm happy with their service.

It's been eight years since I've been with MONI Security. I was with ADT for about 10 years before that. They came to my home and I've been looking to upgrade. At the time, I tried doing that through ADT and they didn't have anything. They were gonna charge me $800 to upgrade my stuff. And it was still gonna be the analog type of very old stuff. I was looking for something better - more high tech. At the time, before Monitronics, it was Security Networks. Before Security Networks it was Alarm.com. Before Alarm.com, it was Sunbelt, or something like that. But they hooked it up. They came in and it was a brand new thing. And I've been with them ever since and they've been great to me.

MONI had a package deal that my wife liked at the time. The guys that installed the system were helpful, friendly and showed us how to use everything. They did what needed to be done. So far, we are satisfied with the service. On the whole, our experience has been adequate.

I call Moni's customer service team if I have questions and I don’t have any problem. A week before last, a gentleman called talking about an upgrade on my security system. I told them, "No, I'm not doing anything. I have to talk to Moni." When I called Moni, they told me that was a scam. They have never called me to check on my security system. I usually have to do that. I’ve been with Monitronics for 17 years. I had them when I had my house built. When I have trouble with my security system, they have people that they hire to come in and work on my system through the years. I also have the glass protection too.

I’m pleased with the service that we got from MONI Security. It was quick and seemed to be thorough.

I sold my home to my ex after splitting up and did everything I was told transfer the security system under his name since I was not going to be living there or own that house anymore. After weeks of paperwork, I was told that it had been taken out of my name and put in his. Two years later I find out it's still in my name and when I call to find out what is going on I am told it was never taken out of my name. Well GOOD TO KNOW!

MONI is the master of the bait and switch. I have been a customer for somewhere around 5 years. Besides the fact that my contract somehow keeps getting extended, the real reason for the review is their complete lack of integrity and customer service. In August of 2016 I purchased a new home and had my security system moved to the new house.

I have been with Monitronics for a number of years and was always pleased with my monthly premium & the customer service I received. Until... I needed to stop service due to selling the house & a divorce. When I called to cancel I was told that I could not cancel over the phone. I had to send a handwritten note. This I did with the amount of money I was told to send $16.05. Of course this is not a full month’s premium, but it's what was required to be finished.

We had LiveWatch do home and business for years. This is the one time we tested the system in a real-life situation, it failed. We got robbed, the 2 thieves broke to our business and spent 70 minutes stealing the stuff they wanted and the alarm never went off. We watched them on the camera on the next day moving freely knowing it's a useless system. If you are looking for a company that will tell you after an incident, "it’s DIY system and we are not liable", go with them.

I had a different security service provider before MONI but they were slow on customer service when I would call. I wanted to upgrade and MONI offered me free keypads and a monitor. I was pleased with their service during the installation. Their guy was very friendly. I'm fairly satisfied.

There had a lot of burglaries at the time, so we thought getting a home security was not a bad idea. Moni Home Security reps were in town then and going house to house. So we sat there and talked about it, and went with them. I wanted to add the service to get me set up on my phone so I could arm it and see what's going on when I'm not here. So, I called their customer service and they were extremely helpful. They were very patient and explained things to me very clearly. They helped me through the entire process and showed me how to use it. They spent 45 minutes on the phone with me just to help me make sure I understood everything before they hung up. Also, their installer was polite. He came, put it up and cleaned up the mess. I'm a very satisfied customer.

Signed a 3 year contract with Monitronics in 2014. I moved from the original house it was installed in at the end of August 2015 to a new location. They were accommodating when it came time to move. They sent a technician to uninstall and install my services. The problem I have didn't come about until the end of March 2017 when I moved out of my current location. I called to have the services suspended as I will be living with family as I transition into our new house. When I called I was informed that they never updated the address for monitoring from the house I moved from in August of 2015. So for 18 months I was paying $50/month for absolutely nothing.

I have had one problem after another with this company. About one year ago, the alarm started going off for no reason and the cameras that were installed quit working. After several service trips out finally got the alarm working correctly but the cameras would not work. Finally had to go with another service for those. Since last week, once again, the alarm system decides when it wants to work. Had a tech come out; said it was fixed but of course it's not. I am tired of paying for services that don't work. I don't give away money just for the heck of it.

Prior to MONI, I had ADT and they kept jacking up the rate. MONI gave me a fixed rate which stayed that way for a number of years that I had it.I needed to switch from a landline to wireless. MONI gave me the best offer without having to redo everything all over and so I stuck with them. Their customer service team always corrects any problems as quickly as possible. Anytime I ever had a problem, I just call them. It wasn't anything that I had to wait in line for. They do most of the stuff over the phone and I don't have to wait for somebody to come do it. Now, I can turn the alarm on and off with my phone even if I'm not home. I'm very pleased with MONI's service. It's what I expected. My daughter is with them now too.

To begin with I had never heard of MONI until a salesman came to my door and attempted to sell me a system. I unfortunately did get a security system that day. I was thinking we may move in the future and asked the salesman what happened to the system should we move. I was told it stayed with the house and we were not obligated to get another one or continue services. I asked this more than once to make sure and was assured of it. So we move a year later and yep he lied to us, we WERE obligated to continue services. The company told me it was unfortunate because their sales force was third party and just not properly trained.

Came into our home and sold us a security system. A couple of years later I was moving and called to cancel as the salesperson assured me it was a 2 year agreement. The person on the phone said it was a 5 year and they would sue me if I did not pay them - very rude - I asked to speak to the sales person and they said he was fired. Probably for lying!

When we bought the house, MONI Security was what other people was using so we continued with them. They didn't have to install anything when we took over. They came out and we went through everything. We've been using them for three years and whenever I called them, they do a good job. I need to call them again so they can run a test on my unit. Everything's been good and I have peace of mind knowing that my home is secure.

I was contacted immediately after my complaints yesterday by Teresa **,. She had thoroughly investigated my concerns, and was able to resolve my issue with me on the phone today. This phone call went a long way in helping me gain respect and confidence in this company. We were never Dissatisfied with our product, just the way their cancellation policy's were executed. I trust that Teresa will bring my concerns and suggestions to the proper people that can continue to improve this particular service. We were very impressed that the company cared enough about our reviews to contact us personally.

After being a Monitronics customer for many years I wanted to upgrade my system and include new keypads and cameras; I wanted an outdoor camera and the new Skybell doorbell with two new keypads to replace the old ones. When the technician arrived (late) he asked me where I wanted to put the outdoor camera and where the outlet was... Apparently the outdoor camera has a THREE foot cord to it; in other words, the camera must be mounted within three feet of an outdoor outlet or run an extension cord.

MONI came out to our area and showed me all they had. I liked it so I went with them. I've been satisfied and haven't had any problems with their service. Knowing that I have a security system gives me a peace of mind. Everything went well so I'm happy.

I had ADT before and had the opportunity to upgrade my alarm system through MONI and their installers were very helpful. They showed me how the system worked and one of the installers was explaining to me about what he was doing and made sure I understood exactly how to work the unit. There was a time when I had tried getting the beats from my smoke detectors where the batteries had started getting low and I kept on getting the prompt. I was in a panic and at first, all I could do was hear the sound and saw the alert come on my monitor. When I called MONI, they were very helpful and walked me through how to get it changed. Everything turned out to be successful. The only problem I have with the security system is when it was set up, I found that it was a little too loud. When I called MONI, they told me exactly how to turn it down but other than that, I had no problem. I would recommend them.

I have had MONI security since 1998. Looking at a upgrade to my system with 2 cameras indoor/outdoor and a garage door setup. I was given a install date. I took a day's vacation for the install. I was call by the installer. He was on the way to my house. Left work. The 1st this I was told by the installer was not all the components have come in, the indoor camera and garage door opener would have to be installed at a later date... more time off from work. Why was I not told this beforehand so I could make the call, less wait till all components have come in, and set up a new date for the install? I have canceled the update on my home system and I'm waiting on my contract dated to be up so I can drop MONI. Also the installer could not put the outside camera where I want it. What a waste of my time!!!

I tried to cancel this account a year ago and was told I couldn't cancel it until 3/17/17. I called back 3/17/17 and cancelled. The young man said my account was paid through to 4/6/17 and there would be no further payment necessary. Then I had to jump through all kinds of hoop to get the paperwork to sign to cancel. They couldn't just cancel over the phone. Next I started getting calls to keep the service by paying $30 less a month. I refused. I didn't like the service and was highly unsatisfied with it. Then I got another bill. I called back and was told it takes 30 days to cancel.

MONI was suggested to us when we had our alarm redone. I like their system a lot better than what we had. I had a sensor that was not working properly and the first representative I spoke to told me to go buy a battery and install it. When we were changing something and we weren't sure if the sensor was hooked up properly, I spoke to another rep and the young lady was extremely helpful. Overall, my experience has been positive.

Had Monitronics for 5 yrs. I switched to a new Provider to consolidate in a bundle package. Cancelled Monitronics on March 6th 2017. Talk to a representative over the phone. The representative tried to convince me to stay with the company. Told the rep, "No, not interested, but Thank you!" The Representative told me he went ahead and cancelled my account.

I had signed up with Monitronics (now Moni) for a home security system. When I was having my system installed, the representative told me that I would be under a contract but I could cancel if I decided to move out of my home. Well, I am moving out of my home and when I called Moni, they told me that I am responsible for the remaining months of my contract. A $747 termination fee!!! I have never heard of such a thing. Why even have the option when you might as well continue to pay for service?

First and foremost I found this service to be excellent. I began my service with Safe and Sound in 2013 and then it was sold to Monitronics. Last month I sent a letter explaining that I needed to cancel my service and to have your company prorate my charges. The letter was mailed out on the fourth of March. I never heard back and I see that I have been charged for the month of March and now April. I am hoping that this can be resolved and will await a email to confirm this. Thanking you in advance.

We have used ADT for years. But, we needed a home security provider at the time so when Monitronics' rep came around going door-to-door, we signed up and got two cameras. One week after we got them, the camera at the back stopped working. The delay on the signal coming to the door was very late. If somebody walked in the door, by the time it rings and says that there's somebody at our door, they could be already in. Everything was supposed to be lifetime warranty. So, I placed a call with the technician that put it in and he never called back. But it was a different company. Now that they switched over to MONI, I figured that they were going to call us so I didn't even bother. I didn't want to get told that there'll be another fee for somebody coming out and changing something.

I was living by myself for the first time and it seemed like a good idea to have some kind of security system. I signed up with MONI Security in 2007. Then I was going to drop them because at the time the cost was expensive, and I had a dog, but then they went cellular and the cost came down, so I kept them. The customer service team have always been very professional and on point with everything. I recently had a break-in, in February. They were quick to respond to see what I needed and provide any kind of assistance or send somebody out to respond to the situation, and they were all very good about it. I got home first before the police showed up and they stayed on the phone with me throughout the whole ordeal, so it was great.

I've had Moni Security for many, many years. I've stayed long with them because I'm on a fixed income and their price is right for me. Occasionally, I would have a couple of questions and sometimes the motion detector would show a red light and sometimes wouldn't. I would then call the team at Moni and they would respond well. It's a nice organization. There was also a guy that came once and he changed something. He was from Connecticut, which is where we live, and he was a nice, very respectful and well-mannered fellow. There was one thing though with Moni because our lawn signs were beat up through the years and I ordered two lawn signs, one to be put at the back of the house and the other in front of the house, but I only received one lawn sign. Other than that, we’re secure having the system especially that my wife and I who are both retired, are at home a lot.

As others have noted, MONI has begun charging a "Cost Recovery Fee." Calling it a "fee" is misleading doublespeak apparently designed to deceive customers into thinking this is a (government mandated) obligation. It's not. It's merely a rate increase in disguise. As a longtime customer (about 12 years), I'm offended by the manner in which they have imposed this rate increase. It's only $.39 monthly at this point but there's nothing to prevent them from raising this "fee" anytime they wish to boost their bottom line.

The security has been good since the installation of the system but I don't get any mail from MONI with phone numbers in case I needed to call them. Other than that, the customer service is good. If the alarm goes off, they buzz my phone. They had gone up on my rates and I was about to drop it but they went back down to where it was so I'm satisfied.

My husband has Parkinson's and MONI offered the necklace. If I leave him alone it's comforting to know that he has some way to call for help and that goes through the alarm system. We had a system up in Michigan and up there, we had a couple of times that the system triggered for some reason, we don’t know why. But the company called the authorities and we had the police out and checking on us. It was comforting to know they're on the ball. Now, we're in Florida and had it installed down here. I was absolutely pleased with the service and the installation was very enjoyable.

I signed a contract with a security company over 8 years ago. Monitronics acquired this company and started providing services. I called and cancelled but Monitronics continued to bill me. I received a call today form a collection agency saying my contract with the previous company was in force with Monitronics and I had to pay them because I didn't cancel in writing. This is extortion at its best. This company is worse than Comcast.

We had ADT one time and somebody else recommended MONI. I purchased MONI when we moved in the area and they were good so we stayed on. I call their customer service team to update my services or to see what promotions they had, and they answered the questions that I needed, were able to work with me, and get the people out if I needed that or either to give me the promotion that I needed. They'll' call me ever so often. If we call them, they respond to what we say. However, when MONI comes out, that's usually a subcontractor. It will be somebody else coming out and not them. They just upgraded the keypad. Still, I was pleased with everything and the service is good. Having MONI makes me feel safe, confident and comfortable. I would recommend them.

This company has lied so many times and installed faulty products. The camera installed has never worked but they are charging to fix it. When I call customer service they are rude and unprofessional. The keypad in the system doesn't work either. They told me my move would be free if I extended my contract and then charged me for moving saying I got additional sensors which I didn't. I've spent hours on the phone with their rude undertrained staff to no resolution. Company takes no responsibility and is just rude and blames the customer. Disgusted that I am stuck in a contract with this company.

The company showed up to install, and wanted to charge me for components that were needed for this installation, However I was able to reach Theresa. Who responded on this site, and she was very helpful. (thank You theresa) I was not charged for the installation and they did not extend me another year. I really did appreciate that.

I received a call from Ashley, an agent with Moni Security today. She was delightful, quite knowledgeable, and addressed my billing and contract issues. Due to this fact I'm changing my1star rating to a 5 star rating. I was wrong about Moni Security because now I realize they do care about their customers and take every measure possible to retain those customers and keep them happy. Thanks Ashley for your help.

MONI has an upgraded equipment so I used their service. I talk to the customer service for some type of maintenance problems and working with them is very good.

Something is wrong with the alarm system because it constantly has false alarms but I haven't had time to troubleshoot. So, I talked to the customer service team and my experience was positive, the representative was friendly. Plus, the installation guy was very informative. I'm glad that someone could come out if the alarm was to go out. The police has been there a couple of times about the alarm.

I recently upgraded my system and added some few features to it. MONI is flexible and didn't raise my rate for wanting to add things that I was going to pay and install on my own. They gave me a higher package for the same price that I was already paying. However, the wait time on the phone can be improved. Nevertheless, their system definitely gives me, my kids and my wife a peace of mind.

We originally had ADT and salesmen came to our door from Monitronics and told my husband lies about ADT no longer servicing our area. My husband decided to switch to the alarm company they represented, now called MONI. We now have a very expensive alarm system with a contract that automatically renews. We want out but we have to pay them to buy out our contact. They are liars.

MONI was referred by my cousin. Their service was quick and was done the same day. When my bill had gone up with about 50 cents, they explained it to me and were very helpful. I've recommended them.

If I could give them half of a star, I would. We had their service for a few years and they were very difficult to deal with. We tried to cancel the service and switch companies. They told us we had to do so by letter. My wife faxed them the cancellation letter. They told her it needed to be mailed instead. So she mailed the letter and after a month they said did not receive the letter. Then she sent them another letter, they claimed they did not receive this letter as well. Finally they "received" the third letter and gave me a call. I told them I was dissatisfied with their service and had already switched companies. This call took place 2 March 2017. The customer service representative told me the service was terminated and I did not need to do anything further.

We have a friend who has MONI and recommended it to us. It's been over a year since I got them and everything is good including the installation. When I had a problem with the garage door, I called and the lady told me I need to be at the house so we can reset it but I never called back. I found out the sensor on the door was hanging that’s why the door wasn’t showing on the screen. Nevertheless, I got a good experience with MONI. I feel safer having them and I already recommended them to some friends.

I got online about MONI under their former name and they were relatively new in the security industry. ADT and CPI have big television and radio commercials so I was aware of both of those companies and knew lots of people that have those services. But, MONI's people who were doing the door-to-door canvassing in my neighborhood were really good. They were very informative and persuasive and I like what I heard. I also had a threat of a break in so I said, "Well, why not try it?" So, MONI Security came in and set up the service and at that time, I was living in a much larger house than I'm in now. I had the cameras and it was very effective. I have no trouble with it.

My son uses MONI and we're three minutes apart so I decided to use them too. The installation experience was good. They did a nice job but we had an experience with the service tech on one of the issues and he's sort of a grumpy guy. But I have talked with their customer service reps a number of times and they were all positive. Like when I had to call them when the long distance radio connection was not working. They've been very good. They took care of stuff and have done well. They came out and answered technical questions over the phone when they could. They also tried to do troubleshooting when they could. They needed to send somebody out. And since we are still in our first year, they did. Having the home automation device makes us feel better about our security. It's much peace of mind as I can get living in Las Vegas.

We had Monitronics for 17 years and they went to MONI. We wanted to upgrade everything and we thought there has to be something new and better out there. By switching to the cellular service, we can get rid of our house phone. Last year, we went to a home show here in Beckley, West Virginia and Monitronics was there. We dropped our business card and they called us. But that turned out to be a scam because once they found out I had Monitronics, they said they couldn't give us any upgrade but they can come in and put a whole other package in. That wasn't a happy thing.

What would otherwise be characterized by a good first nine months with MONI Smart Security, is now marked by Monitronics' March rollout of new monthly Cost Recovery Fee initially to be $0.39 (plus applicable taxes). Per multiple calls to their Texas call center, this nebulous charge will be on every customer's monthly bill to help cover Moni's regular cost of doing business (which they try to phrase as if to allow them to slip it in under 'communication charges' of the monitoring agreement, despite the listed fees all clearly being non-recurring). By doing so, Moni is increasing every customer's total monthly bill amount, despite advertising and promises up front that a 60-month agreement would not increase.

I used to belong to Pinnacle and Moni took them over and I was pleased with the service. Over the years, I've had to call for a repair and everything worked out.

We were moving in and the people who sold us the house had something from MONI. The people from MONI stopped by to try and update what had been here, not realizing the house had been sold. Talking with them, we figured that the price seemed right, the product seemed like a good one, and we weren't putting wires everywhere. When I forget to turn the system off in the morning, open one of the doors and don’t get to it fast enough, customer service calls me right away which is a good thing. All in all, we’re happy with the product and they seem to respond if they feel that they need to.

We now have a different alarm system and monitoring company. MONI was in my mother's name and she was not able to live at home anymore due to Alzheimer's and is living in a nursing home. The money was coming out of my account since she lived with us. I have been trying to cancel with this company for months, I have sent letters stating she is in the nursing home since documentation regarding this as well from the nursing home. They will not cancel, keep getting phone calls regarding the monthly payment that I am no longer paying since the system is no longer in our home. Now they are contacting people who were on the contact list asking if they know my mother. I need to cancel this soon otherwise I will need to contact someone higher up.

I’ve had MONI for a few years. My neighbor had it and he sent a salesman over to see me. When they put my pad in the kitchen and wired it, they put a hole through the wood. They were supposed to do something about it but never did. One time, I had to call their customer service team for something and they were very helpful. They told me what to do and straightened it out. They were very nice and kind and I felt like a member of the family. They made me feel very happy and very safe. I live in a small town but I can never be too sure and I've felt a lot safer since having the MONI device. They have been extremely professional.

When we first switched to MONI, they were a lot cheaper than the previous people that we've used, with the same coverage. They were very thorough on explaining all the coverage and we liked their knowledge.

The team at MONI was very nice. I had requested the devices for all my windows and for someone to come put those on would have been $75. I chose for them to send it to me and install it myself. However, it didn't stay on very good. The back of the device was hollow and wasn't possible to get it to stick on the window so, I canceled the window service. But other than that, it's been very good. It's recommended that I have my security checked with MONI once a month and when I did it last month, they also checked my medical fob and they were very nice, no qualms about it. There's also instant response when I check the medical alert.

MONI was offered to me when I purchased my home and they were friendly, quick and did a good job. Now, I feel more comfortable at home. Also, I ordered new signs and their customer service was very helpful with what I needed.

My mom checked the Better Business Bureau and MONI was the better one to get since they had the best ratings. So, we decided to get them and so far, my experience with them has been good. MONI did our shop, our house and my mom’s house. They’re within two days there then they came up here. They were here from 9 o’clock and were done by noon. Quick, easy install. They said it won’t take them long and the installer was really good. He knew where the stuff was going and he put it in the best places where it's gonna go on.

I've been with MONI for a long time and personally, the most positive part is that it's the same-day service. Since installing the device, everything was okay.

I haven't had any problems with MONI, so that’s good. They came out and installed the device. We had to get a printout for the insurance company showing that we had the alarm system, and their reps walked us through how to find that and print it out, which was very helpful.

I'm not happy with MONI's service. I'm having trouble with my telephone and the telephone people say it was because of MONI but MONI tells me it was because of the phone. They're just going back and forth. I'm just trying to wait until my contract is up. I wouldn't recommend MONI to somebody else.

The installation part was the most positive. After everything was done, the rep walked me through the process and made me aware of how does the more updated security service worked. He was very detailed as far as going through everything with me and making sure I understood everything before he left. It's an updated system where we have access to it on a keypad that we can carry with us. If I had a lot of bags that I have to bring in, I can disarm the service before I enter the house. That's a plus because we didn't have it with the old service. It also talks to you. We're able to hear the system if someone's coming inside of the home.

A marketing guy came and explained a little bit about MONI and it caught my interest. I decided to use them because of the cost and the updated unit that controls everything. Then, the franchise person came and explained more that maybe we didn't need sensors on the windows because people don't just climb through windows, they break through glass or doors. So, they also recommended putting in glass breaking detection and explained how everything was gonna work. That was a good experience. I felt quite positive about the device. We alarm it every single night and about 80% of the time when we're gonna leave the house. A lot depends on how long we might be gone but we alarm quite a bit and it's one extra layer of protection that makes us feel good.

When American Warranty had an offer of appliances for my home, I took advantage of it. They also offered Moni as a supplementary security. I then spoke to them to help me understand how to use the system. They gave me very good instructions in one call. When their tech came in, he had to put in a new system in place of the old one. He was cordial, professional, and did his test in a timely manner. But when I dismissed another company that had the same offers as MONI, I realized that I was in service to MONI at a much higher price than I was with that other company. But that was just my misunderstanding once I signed the contract.

There was some kind of a deal when I first got MONI Home Automation for installation. I had some questions for MONI's rep about upgrading and he answered all of them and I ended up getting a discount. It has been an easy installation and they explained everything well. They are also thorough. A few times that we have accidentally set it off, they've been right on the ball, to the sheriff's chagrin sometimes. It has been very positive and very easy to use. Now, I feel more secure.

I'm been a customer of Monitronics for many years (7-8 years). We were planing on selling our house and we had no contract with Monitronics since we had been with them for so long. So with our plans on moving to a new place we moved into a apartment while the house was on the market. Monitronics decided to extend our contract and transfer the charge of the bill to the new apartment address, and not send us a bill... So a few months later we get a call say we had a late payment. Eventually it was cleared up through a higher up guy Dickalo **... and said that everything would be cleared up, and to contact him when we sold our house and move into a new so we could continue our services with Monitronics. I thought great, a few mistakes but I'm a loyal customer!

I am trying to cancel my alarm since two months ago and when I call the company they transfer me to two or three different people. They don't listen or do what you want. They try to make you keep the service as long as possible. I called to cancel and they send me an email but then they called my husband after but didn't even ask him for the code! What kind of security system is that? They don't even ask for the code to activate or make decisions on the account. Do not get this. I never do reviews but this is BAD.

When we were looking for a security company, a friend of mine recommended MONI so we went with them and it's been a little over a year that we've been using them. When the alarm kept going off and I couldn’t figure out the reason why, I called their customer service. When I began to tell them the situation, they knew what I was talking about and they were on it. They were very pleasant and we found out that we needed to put a battery in. The old one was low and once we changed batteries, we were back on track.

Cancelled contract within 30 days as their terms and conditions state that's allowed. They refuse to cancel contract. On February 14th, Monitronics installed a monitoring alarm system in my new home. Within the first 30 days I've had trouble with the sensors going offline with no explanation. I received a statement in the mail billing me for $268.56. As I have been an existing customer, I did not feel that I should pay this amount for faulty equipment when I could have gotten everything free by signing up with ADT. After receiving this statement, I called customer service on March 13th, to ask them to credit or waive this amount. They refused to credit me this amount so I said I would prefer to cancel the service. I was told to do so in writing but they did not specify by mail only, so I emailed a cancellation letter canceling service at both of my residences.

MONI Home Security offered more options to the security service than I had previously with Vivint. The guy that came to our house and did the presentation was excellent. He told me about all the new things that they offered that I didn’t have with my former service and that was one of the reasons why I went with them. I like the video camera attached to the doorbell. I also have a monitor inside the house which I like that once I set the alarm, and a wireless remote for my alarm that I can set it with.

I called MONI about my motion detector not having any light, and I asked about a different kind of motion detector. They offered me a video camera, but it's out of my limit. They suggested to put some kind of light close to the motion detector, which I can do. The system is very good with my application on the internet and I like it. I can be outside of my house and control everything inside. I've been with MONI for 15 years and have always been confident with them.

I've had great experience with MONI. They came in, sat down, and explained what they were gonna do. And I liked the idea that everything was wireless, and that they had the backup. I’m getting older and I’m slower getting around. With MONI, if somebody is to come through, I can hear them coming through the doors. The alarm would be set off. If they break a window, the alarm would be set off, too. And that’s mainly what I was looking for. When the kids accidentally set the alarm off once, people called the police department. My son didn’t know the pass code to shut the alarm off. We had a little bit of confusion for a while, but we got it all straightened up. Their customer service is great and MONI has been great to work with. We are thinking about going with the outside surveillance later on.

I had ADT before but they never did an upgrade. They never changed out the original system that I had. Then Monitronics called and offered upgrades so I went with them. Their customer service reps were very nice. A couple of times, I forgot I had set the alarm and opened the door. The alarm went off and they called quickly. My experience with MONI has been excellent.

I enjoy reading reviews of companies before doing business with them and felt compelled to write about my experience with Monitronics. It all began about 5 years ago. I was renting a place and had filed a claim with my renter's insurance company for theft. A gentleman stopped by the house and offered to sell an alarm system which considering what had just happened, seem like a good idea at the time. We were in the process of moving at the time and agreed to have the alarm system connected at our new home. The system was installed, we went over some paperwork (was never told this was a 5 year contract that could not be canceled). Three years later we are selling the house and moving into an apartment and decide to contact the alarm company who was Vanguard at the time to let them know that we are no longer in need of the alarm system and would like to cancel the service.

MONI had a pricing special when I signed up with them. I like their service and the options that they provide. I'm pretty happy with MONI and I'd recommend them.

Our experience with Moni has been fine. We briefly went with a different security company but we’ve been with Moni for about five years now. Our contract with them was for five years and then about two years ago, we moved from Maryland to West Virginia. But I didn’t know that they moved our service here. They left the old system in Maryland but they put new equipment in here for us and continued the service. It wasn’t explained to me in the very beginning, but it was my fault too because I didn’t read everything. And when I found out and read the contract, it said there that if we had the equipment moved which is no charge to us, it means that we had extended our contract by 13 months. So I shouldn’t be put out about it because I signed the paperwork.

I called in Nov 2016 to cancel our service of 5 years. Of this 5 year span we used the alarm maybe 4 times (roughly 1 month worth of time). So basically we paid $50/month for 5 years, Moni made their money back on the cost of the system in one year, so for 4 years they made $2400 off of us for nothing. Someone there can see how often we activate our alarm, despite the comments that they "can't see that". I used to work at an alarm monitoring company and I know this can be seen.

I have completed my 5 year contract and have found it impossible to cancel my account. I have done everything they have asked of me and they have not sent the proper docusign document so they can officially cancel the service. I have verified my email over 5 calls and each time I call back to say I have yet to get the email they read it back with one letter being wrong. We are now going into another billing cycle and they continue to charge me.

I am very disappointed in this company. We have had their services for almost three years. We weren't told there was a five year contract when we purchased the product. We moved out of state and now they are billing us 150.00 for hook up charges in our new place. Yet again we were not told about this fee. Why should we have to pay to move our system that we are forced to stay in. Not only that moving caused us to have another five years with this horrible company. Stay far away unless you like hidden fees and hidden contract times. Not only that for the price I could get a lot more services that are available from another company.

We used to have ADT for five years and they never upgraded the equipment. So we changed over to MONI because my friends were saying that they had different keypads. MONI's reps explained what they do and what to expect from them. However, we're having problems with the fire alarm. It was going off and was real sensitive that if we turned the stove on, the sensor went crazy. We'd get calls from the fire department that they're ready to come out. I called that in to MONI and the lady told me that usually that was a sign that the battery was low. But other than that, it's been god. One time we were going out and I didn't notice that I had brought the door almost to a close. Then I went ahead and closed it. It didn't read. We were barely at the corner and MONI right away called and said there's a problem with the backdoor. It was pretty quick. I'd surely recommend them highly.

MONI's customer service has been fine and their security service has been excellent. I have accidentally set off the alarm and they were quick to respond. They're a little expensive compared to the other ones though.

I had MONI's security system in the house when I purchased it and when I switched the system under my name, I didn't have any problems at all. Somebody came out to ensure everything was hooked up properly and everything has been good since I've been with them.

I never had a security system before, but I have two homes so I needed to be able to watch my home up north when I'm down south. MONI’s great and I am glad I've got it now. I'm appreciating it a ton, except that my camera keeps sending me clips every ten minutes or so. When I watch them, there's nothing. I don't see any movement or anything happening. I've set the little trigger points, have done sensitivity and I've got a bunch of things. My email was just full of little clips and notices from MONI. I’ve called them and we reset things. It's gotten better, but I'm still having the clips taken, but I'll keep working with it. It may be that I need to replace the camera but I don't want to. I've only had it for a year.

The company that I had my alarm system with became MONI and every time I called, their people have been very helpful, have answered my questions and walked me through so I figured I didn't need to be changing over and I stayed with the company. They've even helped me get online and set up my accounts. It's easy to find who I want to talk to and then I get to the right person. If I'm not sure, I just go to customer service and they'll direct me. If they keep going the way they are, they won't lose customers. It's been an excellent experience so far.

I signed up with a company based in Texas that uses MONI. When my alarm stopped working completely, I called customer service and they helped me figure out that it became unplugged. They're good and the fact that there's an alarm is nice.

Theresa did contact me and was extremely courteous and professional. She was thorough and able to identify the issues that led to this point. I was able to cancel over the phone and am happy to say this issue came to a positive conclusion.

They did call me and fix the problem.

I had ADT for years and the same system at this house for over 12 years. Then, MONI Security called me with a promotional deal. It was a little bit cheaper with a little bit more amenities like the remote arm. I gave ADT the opportunity to match it but they just wanted to charge me more so I went with MONI. Everything's been really good and working fine, so far.

I had been a customer of Monitronics before they changed their name to Moni for 12 years. When I sold my home in Colorado to move to Virginia I canceled my services in November 2016. I have not had their services since then. However, they continue to charge my account every month. I've called 5 times and every time I am assured that my account was cancelled. Again today there is a charge from Moni for $41. I am not using their service because I am now living in an apartment that has a security system built in and is not compatible with Moni. I was told this by the Moni service representative who came to my place. Trying to cancel my account with Moni has proven to be impossible.

We used MONI because of the price. However, I had to contact them because the check didn't go through but they were able to fix it. Their customer service people were also friendly and courteous. I'm also pleased with their service when they came to my house. I'm very satisfied and I've also recommended them to others.

MONI Security came and updated my alarm system. I am happy so far if it keeps doing what it's doing. Since installing it, I feel safer because my house was broken into when I had another security provider. In addition, I contacted MONI's customer service because my smoke detector went out and we were getting some alarms. They took care of everything but their tech from Knoxville was a lot better than the ones from Bristol who weren't very smart.

I signed up with MONI Home Security for $39 a month. Then my husband died and I couldn't afford it. I called to try to get the price lowered and they lowered it a few dollars. They lowered it the second time to $24. It was more doable but I still would like to eliminate the whole thing. Then later on, I called again because they told me they could not cancel it. That's what I really needed, to cancel it. Because when you go from two paychecks to one, you don't have the money. They said there's no way in the world unless I want to pay a big fee, and I can't afford that either. So I was just stuck with it.

When I came home with my great grand baby from the park, three men from Moni Security were sitting in my front room with my husband and they were saying that I was on their list. I talked to them a few minutes and they gave me the price. Then I got the package that came with the life alert. I was so glad that I did. I didn't have any qualms about putting out the money per month at all and now it's already paid for itself.

I love MONI. I've been with them for a while. I've had them in two different homes over the course of a couple of years. At that time, there wasn't a whole lot of alternatives in the area where I originally lived. And I was adamant that I wasn't going to use ADT because I don't like their business practices. They prey on the fear of people in their sales pitches. And the big thing for me is that MONI were very professional, told me what I wanted to know, answered my questions and didn't use that whole hard pure sales pitch the way ADT did. That was the primary reason I chose MONI over anybody else.

We've had MONI for a long time before they changed the name. When we had it installed in the house that we have now, the gentleman was really professional and he explained any questions my husband had. So far, we've been pretty satisfied with them. And now that we're moving, we're getting them to transfer the system over to our new house. They seem to get the things I have asked for, which is what we have in the house now. They said that the transfer is going to be pretty easy and there won't be any problems. We'd recommend them.

HORRIBLE, DON'T GET. Company products are no good. Customer service sucks. They installed cameras and for 2 weeks have not been working, I have called many times to get resolved no help. Customer service just transferred me over 8 times. Finally I gave up. Don't waste your time. There better companies.

We got a call from Monitronics and we hooked up with them. Their price is comparable and I’m well pleased with them. We’ve had the alarm go off several times over the years, but it’s never been a true emergency and the response has always been appropriate. The alarm system works well. However, I’ve got the old school contacts at the bottom of the doors. They’ve gotten beat up over the years and I can’t find anything that’s around the same size as those. I’ve spent days looking at different electric shops, places that sell these alarms and I can’t find those little things. I may have to do something one day to get that fixed.

When you call to cancel account no matter the reason you shouldn't be treated ugly. Called on 2/17/17 to cancel. Did my part. Explained that was house sold and needed to be turned off on 3/9/17 even if payment continued. So of course get a call today because the power is off that there is a low battery. So I call and they say "30 days from 2/17/17 is when it will be turned off." I was like "NO I need off today. I don't live there." They were like "can't do that". Asked to speak with a supervisor. He rudely gets on phone and I said everything again, explained I don't live there, didn't care if payment to cont...that I nor the new ppl to buy home needed to be bothered. He raised his voice and said, "I'll take care of it." I will not recommend your company to anyone and may make a report to Better Business Bureau. Worst customer service ever and cheap equipment!!! TERRIBLE.

Our MONI home security system works all right. A guy came to the house and told us that I could go back and see if I can lower the price on the alarm system and said that we can get it cheaper now. Overall, it's a great experience.

MONI Security is the least expensive among others and I like their people a lot. Their customer service team helped me out a lot of times, and I have a very positive experience with them. When the power went out here, they had the system reset for me. The installation guys were good. Before they left, they made sure that I know how to use the system and then they gave me a number to call if I ever need any help in setting it up again or if I need something for my bills to be paid. I tested it one night and I put it on. I was back in the hall and I was going to the bathroom then it went off. After that, I know it works. I just leave it off for the meantime but if I go away then I turn it on.

Was a client for OVER twelve years. Recently reached out to MONI to cancel my service, canceled on 12/6/16. Only reason we were canceling was that we had not been using the alarm. Received a call on 12/13/16 from a Natasha ** at 7:42 PM Eastern time, turns out she was a "sr account mgr." I am later told from one of the many customer service reps she was from the "Win Back" Dept.

MONI Security came and offered to put in a whole new system from what we already had. We’ve been a customer of them for quite some time now and the monitoring has been good for the monthly payment. Customer service has always been good as well. They've been friendly, courteous and usually resolve the issue fairly quickly. It's just good equipment and service. They are reliable and I'm satisfied.

Signed onto Moni services (then Monitronics) almost 5 years ago. Was told it was only a 2-year contract by salesperson. Tried cancelling once, I was told it was a 5-year contract. Was told the animals in the house wouldn't set the motion sensor off, well it did several times, capturing the images of my cats running in front of it as proof. This sent the police who started asking about our permit and where it was. We were told by the salesman that we didn't have to get one, the police scoffed at this. Because of the cats in the house setting it off we just stopped using the alarm. Stopped having the monthly payment from coming out recently by changing bank accounts.

My AT&T system was costing too much. MONI was canvassing in the neighborhood and sounded like a better deal so I decided to use them. I have a bracelet to wear and the package I got has a fire smoke alarm that's connected with MONI. When they came to my home, I already had some equipment so they mostly changed things out. One time, one of my batteries went down. My daughter called them and they explained to her to have it reset.

MONI is a good company. My neighbor had them and I went over and discussed some things with her and she turned me on to the company. We had three alarms that went off last year all because of my father who's 95 years old and I was never home. They called me when I was at work and I high-speeded going home to check on my daddy or see what happened to my house. It was a quick response from the MONI team.

I contracted with MONI through a local service person 3 years ago. I had a technical issue on the batteries which customer service clarified for me. Aside from it being fast, the ease of the experience was most positive about it. Everybody was extremely helpful and no question was too stupid. When the technician came, he explained everything really well, was very helpful, and answered questions we had about other areas of the house that we may or may not want to hook up. We found a window that was not monitored so we feel a lot better that that was actually done. I'm very content with everything and it has been an easy experience. For those of us that are not used to the upgrades of the system that they provide, it's simple so we're not made to feel completely like an idiot.

I had a previous alarm company and a young man came around to my door saying that MONI could give me a better deal with all-new equipment. When they installed it, Eric, the young man who had come door-to-door, gave me his cell phone number and walked me through everything in the instruction manual. He also took my phone and walked me through putting the app on my Smartphone. Since then, I've felt very confident about our home's security.

I switched over to another company for about three years back now, because they seemed to have a better deal. But they were bought out by MONI, so I'm back. I've had false alarms and they've responded almost immediately. I'm very pleased with the speed of response. In fact, I just had a false alarm last week. I had been away and someone who was in the house accidentally set it off, and didn't realize it. I then got a call immediately from MONI. I knew what had happened, and they were able to cancel it and everything was fine.

The guy who installed our MONI Home Automation device knew his stuff. Since the installation, we have felt good when we leave the house. In this day and age, if someone comes in, the alarm is going to go off and hopefully, the cops will show up and get them. I had a positive experience the last time I talked to their customer service team. I changed the batteries on one of the sensors and I got some assistance from them in learning how to operate the system that added the device. However, I wonder if it would be infeasible for me to replace the batteries bi-annually because they're plugged in. If our power goes out for a week, the whole system is down. Nevertheless, I'm very satisfied with my experience with MONI.

I need a security service with outdoor cameras for my backyard, among other things. I researched and talked to many companies after learning ADT no longer installed ANY cameras in my area. [I later learned it was only that *dealer* who didn't install cameras, so beware of the distinctions.] Finally, I settled on Moni. I spoke with the dealer at length and knew there would be a hard pull of my credit. I wasn't worried because I've not had problems with utilities and ADT didn't have an issue at all. I hung up confident I'd get at least *some* of what I needed even if Moni's cameras didn't have the audio I needed as well. Based on this assumption, I bought a used iPad so I could really get a clear look at video monitoring and I felt satisfied and secure.

Stay Away - I'm so angry. I let the salesman talk me into getting Moni security system. Within weeks I was already regretting the decision but I was stuck in a contract so I've been continuing to pay for a service I don't want and don't even use for almost 2 years now. I recently called to request a cancellation (it's a few months early because other reviews say they like to drag their feet) and was told I still have 3 years left on my contract!!! I can cancel, but it'll cost me another $2 grand!!! What is this BS?!? I've already been shelling out the monthly fee for 24 months of unwanted/unused service just waiting for the contract to be done and now they're telling me I somehow have even more time under contract!! If you are even considering getting a security system through Moni, DON'T!! You'd be better off getting a rescued pit bull from the shelter.

MONI was offering a better price and a quality unit compared to other security providers. When I have issues, I can call their representatives and they're very responsive. I had a problem with one of my front door units. They sent me a replacement and did something to the system that made it work just fine. Having my MONI device gives me peace of mind. The system has been fine and their response has been great. I’ve had a very good experience, one of the best. I have recommended them.

My wife is disabled and we were looking for a lifeline for her. MONI were here doing door-to-door and they mentioned about that, plus they had a great deal on the security system and the lifeline. The rep was great. She really knows what she was doing and pretty much explained everything. I do 12-hour shift work so now, I feel safer that my wife's got a lifeline.

We had somebody come to our house when we moved in and gave us the benefits of MONI. At first, we already decided to go with ADT, but we realized what MONI offered and the different things that came with it. What stood out most was the gentleman who met with us. He was really friendly and super knowledgeable about the products, the company, what they offered, how everything would work. who would come, and what we could expect. He was professional. It wasn't overly business-like but wasn't too casual either. He did a great job talking to us about the products, and we were happy to sign a contract. After talking to him, we felt way more comfortable with what they offered and how everything worked. The other people that I worked with seemed a little too casual and I didn't feel as comfortable around them.

I had tried to get with ADT, and I didn't have anybody to contact and the system did not work. That's why I decided to go with MONI. After they put the system in, the contractor explained everything that was going on and how it works. If I had any problems, I could call the guy who came out or I could call the company. The guy who came out gave me his phone number as well as the company's phone number, which has never happened to me. If anything happens, they text and email me. They also call if the alarm goes off, if it's not turned off in a certain amount of time or if they see something. One time my alarm went off since the battery was low, so I called them and they told me what to do. A lot of times I forget to set the alarm, and I could just set it from my phone. I also like the part where I can put the sleep on and then wake up in the morning.

MONI Security called me and offered me free equipment so I said yes and I haven't had any problems at all. They were very helpful, knowledgeable and friendly. When I needed to change my battery I spoke to the customer service reps and they knew what they were talking about. It was a positive experience. Because I live alone, MONI Home Automation makes me feel much more secure.

Horrible... This company has been charging me for 8 months and I have no system. I am no longer under contract. I called to let them know I was moving and they were to transfer service. They NEVER connected the service and have been continually charging me. They sent someone to install all the services and they came unprepared and did not have the necessary equipment. They then tried to have me install services that were sub-par and a lower grade service than what I've had for the last 4 years. Then in addition to that they were supposed to install the doorbell and then later told me that the doorbell wouldn't work in my home. Nonetheless service was never install. They are trying to report me to a collection agency. But this is currently in dispute. Unbelievable!

I saw a neighbor who had MONI and they were satisfied with it. Then I had it put in. The system is on though we haven't had any attempted break-ins or problems. I check the system every once in a while, and have no complaints. The only problem I've had was trying to find a dealer in the area. The little sign that's out in the front yard got broken and I wanted to get another one. But whoever the dealer that I had before, I looked in the file and they're no longer representing the company and are not even in the business anymore. I've been trying to call up Florida here on the gulf, about seven miles to the West of Alabama but there isn't one. The nearest dealer I can find now is in Tallahassee which is 150 miles to the east.

MONI has a good presentation and what they had to offer. We had another company and they didn't really offer much. We like the fact that I can turn it on and off with our telephones. We are very satisfied.

I've decided to use MONI over any other security service provider because of my wife and they've done pretty good so far. They drilled a hole in my roof while installing the goods but they sent a guy and he fixed everything. I was somewhat pleased with the service that they provided.

Yesterday, I accidentally set the alarm off in the house. MONI called me, but then they hung up on me. I think I got it before they called me but it was weird that I got the call. I kind of expected a call and nobody called me back. I would certainly not like that to happen if there was a real emergency. Other than that I've been okay with my experience.

We didn't have security at that time the MONI guy came to the door. He gave a good pitch when he was trying to sell it to us so we selected them. The technician who came to set up our devices was really great and very knowledgeable. But the price is not that good. We're kind of disappointed with the total amount of our monthly payment because we've heard that we can get the same service from the other companies for a lot less money. We've got money, so we pay our bills. It's just that we wish it could be a little bit cheaper.

I had MONI when it was called Monitronics, and before that, it was called something else. I've had them for a while and the reason I wanted a security on my home is I'm in my mid 70's and live alone except for my cat. And I live close to the Mexican border. There was this company that unexpectedly came to the house and I had a very bad week. I never let strangers in my house for obvious reasons. Their rep was sitting at my dining room table and I signed the papers. He basically lied to me. He had said that he was going to get things all straightened out, I was going to have better service with them than I had with Monitronics, and they would see that Monitronics was eliminated.

It is unfortunate that this matter could not be resolved without my going to a public forum. The messages have stopped.

I started with somebody else and they became Monitronics. Somebody approached me and told me the rates and that's how I got them. Everything turned out positive with the customer service team. I had some battery problems from time to time which was nothing unusual but they got it done. Moni does what I pay to have it done and that’s what I need. I don’t need to have something that starts messing up and gives me a lot of problems and maintenance. I want it to be as maintenance-free as possible.

I used to have another security company but I discontinued them. My son and some other people I know got MONI Home Security and they were happy with them so I went with them too. I’ve only been with them for about a year and so far, it’s been an excellent experience. Their installer came over and put the unit in, and it went very well. So far, everything’s the same. We’re only winter visitors in this area so we’re away from the home and it’s one of the reasons I put the security system in. Overall, I've had a very pleasant experience with them. They were very helpful, professional and informative.

When I purchased the home, it's important for me to have a security system. So when a nice, professional young man from Moni knocked on my door and gave me an offer I couldn't resist, I decided to sign up with them. Moni had the remote that I could use from my cell service to lock my home wherever I was. And there were a lot of features on it that I do not use, but I could use if needed. So, it seemed like the way to go because it's wireless.

I’ve had MONI Security since I moved here in Arizona almost seven years ago. I’m off-and-on by myself, so I decided I wanted some security and I chose them. There was another security company who came to my door a while back and wanted to upgrade my system but I did not let them in. I called MONI and told them what happened. They said that this company that was going around from door-to-door was trying to steal their customers from them and they thanked me for calling and letting them know that this is going on. Furthermore, installation was easy. They came and installed everything. Since I've had it, I just go to bed at night and it’s on, and I don’t have to worry. I have recommended them and one of my friends had it installed in her house.

It was very good with the MONI customer service team. Every time I've called or gone online, I was able to get the help I needed. I have been pleased with the service that MONI provided and since installing the MONI device, I have peace of mind.

MONI bought out SDS, which we previously had. My wife dealt with the ones that updated our system and she said the guys were nice. The system is easy to use and we understand it. We have only been setting it for the past three or four months and everything works. It beeps when it's supposed to beep and it goes off when it's supposed to go off. We haven't had any cause to use it but the first time someone breaks in and it doesn't go off, they'll be the first one I'll call. But so far, I'm satisfied with MONI. My wife will be calling them to see if we can get a MONI sign since we still have an old SDS sign out.

The MONI security system was already installed in the house we bought years ago. We continued with it and it makes us feel safer knowing that we have the alarm system. We've had the battery replaced a couple of times and MONI's people have been very good in that way.

I called Moni today to cancel my service because of a private family matter. I don't like that they ask you why you want to cancel. The first person asked if it was because of a move and I stated no, that I just wanted to cancel my service. They transferred me to another person who asked why I wanted to cancel, I told them it was a private matter and they proceeded to offer me stuff anyway. I told them that was not the purpose of the call, that I wanted to cancel. She stated that I would get an email with a link to directions on how to cancel, that I should get the email within 24 to 48 hours. This in and of itself is a red flag, why does it take 24 to 48 hours to receive an email from them? When I signed up for this ConsumerAffairs website I got the confirmation email in 5 seconds. But to cancel my account with this company takes 24 to 48 hours. That's crazy!

I liked their team's knowledge of what they were doing. Since having it installed, I feel safer.

Someone came to our door, talked to us about MONI Home Security, and it sounded a like a good deal. I had a couple of issues with the system but I have contacted their customer service and they fixed whatever the problem was. They have been professional, confident, and responsive.

Part of my experience with MONI is pretty good and part of it wasn't. MONI Security is not doing what my contract calls for. They’re supposed to send me an e-mail every day and they haven’t done it for well over a month. I used to get an email every day so I knew that everything was working and when it didn’t work I knew I was gonna get an e-mail to change the batteries in there. It was really helpful because that was the main part of my house.

I was with ADT before and a salesman from Envision knocked on our door and went over the product. It was a great deal to have everything installed at no cost. But I didn't even know he used Monitronics. They're a third party and used MONI for their service in monitoring. I'm in the banking business and I've had customers tell me that they were still getting charged by MONI for their monthly service fee even though they cancelled. So that bothered me but I gave them a chance and right now, it's been okay. The payments are coming out when it's supposed to and for the amount it's supposed to. Also, I had no problem talking to the customer service team regarding billing to find out when my payment was going through and to change the date. It was a good service.

I’ve had MONI for a while now. Their customer service reps have been good and since having the MONI device installed, I’ve always been comfortable. I’m very satisfied with MONI Security and I would recommend it to a friend.

MONI was going through our whole neighborhood, installing everything in the other houses. Signing up with them was a simple process and their customer service team was very helpful. Their reps also answered all my questions. When I go out of town, I call and tell them and they make a note so all is well. However, changing the batteries is very hard to do. They need to train people at installation how to change them. I get emails all over the neighborhood when people don’t know how to do the batteries and I went through the same thing myself. But once we’ve all learned how to do that, it’s fine.

MONI gave me a better price than what the other companies offered. Their guy worked with me and I was comfortable with anything that I was going to get. However, when I first called to get everything set up, I could never get a call back from the salesman but it all came out all right. I had a few glitches and each time I had a glitch they gave me free service for a month so it worked out. I'm very satisfied.

I cannot accurately put into words how disappointing this company is. I got security on my house. The first and only time it went off, they called me 13 times, and called my mom (emergency contact) 5 times. It took them 20 minutes to get hold of me, yet they never sent anyone. I could have been dead, but they just kept calling to make sure it was really an emergency. I was out of town, but someone could have tried to break in... we'll never know! Now, I've been paying for 2 years for nothing. I moved and they won't cancel my contract. Ridiculous.

I am not sure whom is whom in my residential wireless alarm endeavor. LiveWatch, I believe provides the alarm hardware and alarm.com does the monitoring. Nevertheless, I purchased my alarm three years ago from LiveWatch.com and have been satisfied ever since. This does not mean I have not had issues though when the issues occur the resolve is just a phone call away.

My daughter had MONI security and she recommended it. The initial installation was great and now with the system, I can sleep a lot better although one time my alarm went offline during the night and I didn’t know it until morning. They had to reset it. Otherwise, I’ve been pleased with it so far. Another thing was they disarmed my mobile one time. They told me it was disarmed and when I went through the door it said “disarmed” but when I turned the door, it was unlocked.

Since having MONI, I like that I felt more secure especially when I traveled with my job. But I was gonna try to get ahold of them and talk to them about my situation. They had raised my price to about $6 more a month and it's deducted every month out of my bank account. I didn't get anything other than when I looked at my statement, my price went up. I'm really disappointed because now that I've retired, I need all the money because my bills are gonna be high.

My husband signed a 7-year contract with MONI and we haven't had many issues with the service. However, the length of the contract limited us on what we could do and I wasn't happy about it. I've been wanting to do upgrades which were not affordable under what they gave us so we sucked it up. This might be our last year under the contract and I wanted to have more cameras. What we have is good, but not good enough. The quality is very poor. So my husband called MONI and told them we wanted to get out of the contract since we were with them for a long time. They offered to reduce our monthly rate and give us two free cameras. That was cool and we proceeded with that, but the cameras were of low quality since there is a delay in what I see and when it's happening, which could make a huge difference.

I've had Monitronics for nearly 5 years and recently tried to cancel. Recently, motion sensors were set off (I still don't know why) when I was an hour away from my home. We asked for them to dispatch the police. 30 minutes later, we hadn't heard back. I called, waited a ridiculous amount of time on hold and then got connected to a rep named Ramon. I explained the situation and he asked "are you a customer?" Um, I said "my alarm was set off...so, yea?" Then he asked for a few identifying questions that I answered - five minutes later, he asks "what can I help you with?" I ask "were you listening? I've already explained" - long silence. Then I ask again, "hello? were you listening or do I need to repeat myself?" He dryly answers "no, ma'am, please repeat." He proceeds to give me a status of "we did dispatch." It was like pulling teeth. I had to ask him point by point what happened, was my house ok, did the police show up, etc.

I love MONI. The customer service representatives are respectful and the technical support always gets me through my issues. One of their techs came out and made some upgrades and it was awesome. Any kind of technical issues I have when I want to change some feature about my access, they always get the job done.