Brinks Home Security™ Reviews

Monitronics installed a new unit for us not too long ago and they were great. My husband said the nicest thing was that they walked through the whole house and recommended features. We also installed new carbon monoxide and fire detectors in our hallway. They were very helpful. We had a nice little payment plan on top of our regular bill so it wasn’t too much out-of-pocket and appreciated that. I also wanted to print something off the website and the lady I talked to was very helpful walking me through it.

Customer service was helpful in getting things set up and was easy to understand. They were very helpful in making sure I understood how the system worked while I was setting it up. Easy to use and setup. Didn't require much effort or wires. The monitoring system was easy to setup on my home PC as well. Also I like the fact I can access this on my phone or laptop as well. Nice clear images for use in the case you need to make a report to the police. Can burn off a copy of any video or images to your choice of CD or DVD. You can also print still images from your printer for wanted posters. Nice system for the value. I would actually have expected to pay more for the system than I did considering normal monitoring systems cost way more.

A customer service manager called me from Monitronics and met me half way in reimbursing the charges that should have never occurred in the first place. I'm content with this as I wasn't expecting anything after going through what I had experienced with this company the past 6 months. Thanks be to Ashley (I believe was her name) she is the one person of many I have dealt with that seemed to have the customers experience in mind.

Monitronics does what they’re supposed to do. Everything’s been going fine at the house and I have no complaints.

Excellent experience with customer service. Little to no wait time to get a representative on the phone. They were very helpful and answered all my questions and concerns. When the installers came to do the installation, they were very courteous and walked me through everything they were going to do. They then took the time to show me all the ins and outs on how you work the system. Very happy with how well I can connect my smartphone with this system to help me monitor my home when I am not there. It has all the technology you would need so that you have ease and peace of mind when you are away. The cost of this system is well worth its capabilities. I can feel safe at home or away knowing that I am getting the latest technology at an affordable rate.

I wasn't happy at all with the installation. They had to come back three or four times. It took quite a few calls and stops by the service guy to get the issues fixed. It was the worst thing I've ever seen in my life. Also, I have a wireless something on a window that keeps going out and the house was pre-wired. If they had told me there was a problem, I could've gotten that wiring fixed. I didn't find out what it was until after the warranty was over and that wasn't very nice.

When I got the alarm system 3 years I kept getting problems after problems with the system. When I threaten to quit using them they sent a repairperson fix the issue. The alarm worked for 6 weeks and again stopped working. I was asked to send written request. I did and they continue to charge me.

I used to have false alarms when I was on the landline. So many times during a thunderstorm, the phone line would go down and therefore the alarm would start sounding. It was scary when I was sound asleep in the middle of the night and the alarm was sounding. So I decided to go with Monitronics Home Alarms' wireless system. Since then, there haven't been any false alarms in the two and a half years I've been with them.

Livewire pre-configures your system for your home at the home office and sends it to your home. Once you get it in the mail you have to plug it in and activate. I found the process a little daunting but finally managed to get it working. When you get it in the mail, you have to plug it in and put the sensors up where you want them. They only give a few or you can order more. Then you have to activate it.

The customer service people from Monitronics were friendly. However, I had an issue and I don't know if it has been resolved. We live in Houston, a big city, and when the alarm went off at least twice, the Houston Police Department was called instead of the neighborhood security. I was told I had to change it online in my account and list neighborhood security first before the police department because it'll take longer to get somebody from the police when the alarm goes off. I changed it, but they still kept calling the Houston police department first. Luckily it wasn't an emergency, but sometimes the police could take probably 30 minutes to an hour to show up versus the neighborhood security. So it was annoying that I had it changed online but Monitronics still calls the police.

They have excellent support and on-site monitoring. Great customer service, really caring for each customer. Very clearly one of the best available. Very easy to set up and not much installation required. Great and very easy to use. Love this product very well. Quick and painless installation. They have one of the best monitoring capabilities to-date. Very safe and secure. Real-time monitoring for ensured protection. Nice brand. Great value for the price. Inexpensive compared to other services available by other companies. Feel like a valued customer. Great job. Low monthly rates as well.

I had a different security provider before, and Monitronics came in and offered me no charge as the monthly fee for a wireless system. What I had wasn’t a wireless, so I went with their new wireless system. It’s been pretty good. I use it on and off, but I like to have it there if I need to arm it for a long trip. I get periodic calls when my battery is low, but it’s more of an electronic type of reminder to call. Their proactiveness in monitoring my account gives me confidence that they’re awake, even though the calls are more electronic. But I should ask somebody to come out here to make sure everything’s operating okay because I’m ready to sell the house and in case I get some questions I have to pass along. That might help them retain the contract with the buyer.

They are always available and very easy to talk to too. I could call at any time and someone always answered. Definitely the best customer service representatives I've ever dealt with. I love it! The people were very friendly and nice. They explained how everything works and let me know everything I would possibly need to know. They were definitely awesome! Very very good monitoring capability!!! Everything was and is very great from this brand. I would recommend it to anyone and everyone!! Wonderful quality. The perceived value was everything that they said that it would be! Very impressed. Was very happy with everything.

They are very unique and different from the rest of the people. Their customer service is very good, and unique. They are very helpful also. Their setup and installation is pretty good and very impressive. It was very easy to setup and install. Very good process - nice and easy. The monitoring is very good and very unique. It works with good quality and is quite impressive. I like using it a lot and will always continue to use it. The value of this home security systems is pretty impressive good and I like it very much.

It was very good, they help you with all your questions and give you recommendations for your home to be safe, and they are really helpful with everything they say. I would recommend to everyone to keep their home safe. They guide you through every step and they make the experience very interesting so that you know all the information you need. You will not miss a step as long as you pay attention on how you will keep your house safe which is very important.

Monitronics Home Alarms works and that’s good. There have been no problems overall.

I've been with Monitronics Security for five years and their service has been good. Anytime we had a problem, they’d come out and take care of it and it works. We’re very happy with the system because if we’re away from the house and the power goes out, they send me emails. They're excellent.

Our cars were broken into twice before we got system. Has helped so far as we have 2 new cars. We saw it was to deter vandalism so we purchased it because we live in the suburbs. We never had problems but suddenly we find we need it. You think 3 loud barking dogs would help you. I am wheelchair bound, have been for the past 13 years. That is the other reason my husband had it installed. We now feel safer. It is a big enough monitor that we can now monitor our exteriors, we have 2 vehicles and a 39 foot camper that we need to monitor. We feel there isn't any price too high these days to protect our home, we often have our small grandchildren here and their safety is a very important thing to us.

The customer service was great. Anytime I ever had any questions or concerns they helped me out. They were also so very nice, so it made it easier for me to call and talk to them. The setup and installation was a fast and easy process with them. They came in, helped me figure everything out and they were done fast. The monitoring capability is good. They are easy to use and I've never had a problem with my system. They monitor very well. They make me feel so much more safe knowing I have this system. The value of these home security systems are so good. You don't pay an arm and a leg and you get a great system that makes you feel safe in your home or makes you confident your business is safe while you're not there overnight.

I got Monitronics for long vacations. However, I don’t use it that much because I’m in and out and most of the time, there’s somebody here in the house. When the battery got low one time, they got in touch with me and let me know that the battery needed changing so I’m really satisfied with it.

Monitronics had a good deal and my neighbors had them too. Their customer service team was knowledgeable. However, when they upgraded the panel of my newly installed alarm, the battery was testing low and they told me that it was going to charge itself. I shouldn't have fallen for that one because it still hasn't. I have a low battery on my face screen and I have to call them back for that. Other than that, I am happy with Monitronics. I have peace of mind since installing the system.

It was awful with Monitronics. Calling in, scheduling and working with the third-party people were a nightmare. It's hard to get an appointment and they couldn't do one within two weeks and I understand that. I started scheduling the appointment back in December and got cancelled on I think five times during or after the four-hour window. That's 20 hours of work I lost over them cancelling and I was pissed. And I let them off a couple of times. So, they scheduled me out for January and promised that my system would work. I finally had somebody actually come out in just a couple of weeks ago. I ended up having to cancel twice myself because I was out-of-town as I told them would happen – I travel for a living. Only the technician who came out is what made the whole thing better because he had great customer service and was fabulous.

The customer service with LifeWatch has always been recommended to me/others as a sound investment, and a excellent peace of mind. ''LifeWatch can be used by anyone interested in making sure they /their loved ones are always protected, from all dangers around them.'' The company that provides the Setup/ Installation for the LifeWatch security systems, are always recommended as quick, expert, and professionals at making sure all of their clients receive peace of mind in their security systems.

I like Monitronics. I don’t have any problems with them at all. If the alarm’s going off, they’re right on top of the situation, calling me and asking if I want the police to come out or not instead of just sending them, which I like. The reps are always very informative and courteous when I call them whether it’s in the middle of the night or the beginning of the day. They called me one time telling me that there was a fire in my house and there was none. The rep was persistent that it was what was shown and made me walk through the entire house while he had me verify that there was no fire, which I thought was very nice. I've had different companies and by far, Monitronics is great.

I used to be with ADT and then switched to Monitronics. I've had problems out here, but they've been able to get somebody to take care of things. The tech, Harry, was superb, knowledgeable, polite and prompt and the experience with them has been top-notch. I feel safer now.

The guy from Monitronics who came out dressed properly, was driving a nice clean van and was a nice man. We knew who he was. He identified himself well and knew what he was doing. It's been good with Monitronics and they got very nice people.

I've been Monitronics Security since 2011 and my experience has been very good. I've been pleased with it.

One of the batteries went out and it started beeping, so I called Monitronics. They sent somebody out to fix it for me and I didn't have to worry about it. Overall, I'm pretty satisfied with the service and I like the whole thing.

My husband had Alzheimer's, so we had to have a security system. I had ADT and then some other guy came along and told me how much better it could be. I did not sign any kind of a paper and I told him no. For the next two months, he took money out of my account and so my daughter took me to the bank and they went all through my bank account. There was no place at all where I gave him permission to take money out. So then we called Monitronics and a very nice young man came, checked everything out, and explained everything that was going on. Then he asked if I wanted their system and I said I did. He worked on everything and got the system back to work and did not charge me a penny.

We've been with Monitronics for over five years and I'd recommend it. We never use it, but it's there. Just last week, I called and got the service and the fee lowered.

I've had Monitronics when I moved to Indianapolis 16 years ago. I have two houses and the other one was a rental and I had on Monitronics for a long time too, although I dont have that one on Monitronics anymore. I've had a couple of issues and one of them was when there was a malfunction, so I've called them several times over the years for different things. I am not pleased with their customer service. One of the first things that bothered me was the person that came out and installed it did not hook it up correctly. So when I upgraded to the system that has a cell box, the technician told me that this wasn't even hooked up right. It has been like that for 8 years and I didn't even know it.

I scheduled to have a sensor replaced on my front door on 5/31/2016. The customer service rep gave me a time frame of 12:00 to 16:00 and stated he would call 30 minutes prior to arrival. On 3/31/2016 I received a call from a technician approx. 17:03, then Monitronics technician did not show up until 18:00 which was two hours out of the window given to me by the customer service rep when I scheduled the appointment. Upon answering the door the technician began making comments of my military haircut and asked me how long I was out of the Marines. When I replied he made the comment that I was not in the Marines anymore and needed to "Let it go". I told him I liked the haircut and if he wasn't a Marine he could keep his comments to himself. I told him I had to be somewhere at 19:00 and had been given a time frame of 12 to 4 that he would show up.

Monitronics have a free upgrade system and all that good stuff, and their price was reasonable. Dealing with their customer service was also decent. However, when the batteries for the motion detectors go out, it gets irritating that I have to replace it since I'm paying for a service. It would be nice if that’s included in their service.

I've been with Monitronics for more than four years. I've stuck with them because of the sense of service I’ve gotten, and I haven’t had a problem with it. Compared to my previous security provider, it has been good. My last call was because my secondary pad has not been working properly. The rep helped me to do a reset to see if that actually still works. Customer service has been good, but I don’t know about the pad itself.

My wife purchased Monitronics and we've been with them for more than six months. We were pleased with the service they provided when they came to our home and the alarm is good to me as long as it works.

They answer the questions when needed. Takes awhile to get them on the phone. Other than that the customer service is good even though I don't talk to them that often. Kinda of took forever but what company doesn't. I was satisfied with the setup and the hook up. Might have took a little longer than what I expected but that is okay because it was most definitely worth the wait. Since I have had the system there hasn't been problems with it and I haven't had any break ins which is really surprising considering where I live and what I do. However, since it hasn't had the chance to be used I hope it still works. I know that it is cheaper than most so it might not work as great but this little thing has been working its butt off and I love it. It works when it needs to work even though I haven't had any security breaches to test it. But I am sure it is working and so far nothing has came up missing so I guess that it good.

At the time that we purchased our house, Monitronics was the cheapest security provider, so we went with them, and we were pleased with their service when they came to our home, especially for the installation and information. At the beginning, Monitronics used to contact us through the actual Monitronics component instead of calling us. Maybe it was a different directive from the company, but it was pleasing to know that there was always somebody there if the device were to go off by accident.

We like Monitronics although we wish that the system will let us know when batteries were going dead, rather than them dying, then we get an alarm. We may be off on vacation and then the system had to be disabled while we’re gone, until we can get home. It would be nice to make sure the batteries were refreshed when they need to be. But other than that, we like the service.

They eventually solved the problem. It just took a while for them to find the info, so in conclusion, mediocre at the very best, sorry to say. It took forever for them to install. I worked in the business 20 years and could have done it in a quarter of the time of these kids. It took forever for them to monitor. Bad bad bad. It took forever for them to give a price.

Quite honestly the customer service was ok. Nothing exceptional. Length of wait was a little lengthily and at times the accent of the agent was too thick to understand. Installer was rude and abrupt. Seemed angry at the world. He was late and not professional. I won't do business with them again. Equipment was ok but nothing spectacular. System kept going down and at times you couldn't get thru to the monitoring agency. They claim it was always where I lived but I always said it was piss poor installation. I should have went with ADT. They were a little higher but ADT has better services and equipment all around and their call center is better as is their customer support.

I talked with Monitronics' CS team yesterday about a technical problem and they answered my questions and found the problem. However, the hold time was 15 minutes before anyone came on the line. But once their rep is on, he was very helpful. Overall, they have good service, except for the phone wait time.

We have been using Monitronics for years now. Initially, I was thinking about switching to not using the telephone lines and using wi-fi for security. I went with AT&T but they gave me a lousy service so I decided to stay with Monitronics. Part of it is because they matched the price. AT&T was a little bit more competitive, but when I explained the problem with Monitronics, they told me that they could match the price and that made the difference. It's been a positive experience for me that's why I stayed with them. They were punctual and they did exactly what they were supposed to do. I asked a couple of questions because I wanted to make sure the system was compatible with the existing equipment and I was satisfied. I wouldn’t hesitate recommending it to a friend.

I live in Alberta, Monitronics OUT OF TEXAS, bought out the alarm company that I was using. They assumed my contract with no notice to me. When I wanted out of the contract I found out they were not monitoring my system for over a year. There was a faulty phone line they did not know, nor I, but Monitronics say they test my system every month. I was put through to their loyalty department, who offered me a different plan, which I checked to see if it was competitive, which it was not. I called backed, talked to another person and got a different story. I choose to cancel and go with a local company. It took several phones calls and a written letter to finally stop them from my auto draft.

The guy from Monitronics who came to my house was nice. Everything is excellent. It's trouble-free and it's been very good.

I signed up with Monitronics in late 2012 and signed a 3 year agreement. As of today, May 17, 2016, that contract is completely fulfilled and I stayed with them month to month for another few months. I recently decided to cancel my account and called their customer service department. After explaining to the first person that I would like to discontinue service I got transferred to their "customer loyalty" (don't get me started on the irony) department and re-verified exactly who I was so he could eventually tell me that I had to send them a letter in order to cancel.

The Monitronics system hasn’t been reliable. I haven’t been using it all 2016 because it hasn’t been ready to use. A young man finally decided to send out a technician for me, which was very helpful. The technician was good and took care of everything. However, a couple of weeks after he had been here, the yellow light came on again and I think the reason is because Comcast is working on their system and it affected my phone. In fact, the cable went out one day the phone was out. Shortly after this, the little yellow light came on. The woman on the phone from Monitronics told me that it means that the system is not communicating with the phone. For some strange reason, the yellow light disappeared the other day. I was going to try the system and see if it works but I haven’t. I’m going out of town again but I’m not going to put it on because I’m afraid it might go off and no one would be here.

Monitronics was in the house that I bought. When I set if off or change the batteries and couldn't figure it out, I spoke to their customer service team and they've told me what to do. They've been able to feed me the information when I need it and have always been courteous and kind and helped me.

Monitronics is a great company and I'd recommend them. I’ve been with them for 14 years, and my experience has been pretty good. I called them to upgrade my plan and they came to fix it. They did it right the first time and did what they said they were going to do.

This is the sixth year that I've been a customer of Monitronics. We had one issue with the alarm and they came right out to fix it so it was good. It just took one phone call to their customer service. Everything with Monitronics was exactly what I expected and needed.

I purchased a Monitronics Home Alarm system in August 2015. In May 2016 a garage door control component failed. This equipment did not last a year! Who knows how many components will fail during the term of the monitoring contract? Monitronics has established a system that is great for local service companies and terrible for the consumer. Any potential new customer of Monitronics should fully realize that Monitronics has no loyalty to you as a customer. They are a monitoring company. They have you locked into a long term contract. They do not care if your system works or if the components installed in their name are junk. You will be charged for service calls and parts by a local repair company if anything fails. That is true 1 minute after you sign up or 8 months (my case) later. There is no warranty on anything.

I chose Monitronics because they have good customer service and seemed dependable. They’re quick at calling when an alarm goes off. They also knocked down the price six bucks a month, which was nice, and I’m on month-to-month now so I’m not under contract. We just upgraded the home security system a few weeks ago.

Beware of this company. They told me that I would only have to pay a service charge, then send a rep who is unable to fix the problem, then send a second rep two weeks later and bill you an additional $85. They overcharge me for monitoring services ostensibly because the company I had originally signed up with was recovering the equipment cost over the agreement period. Now I am charged for every trip they make to repair their own equipment.

Monitronics gets the job done. It was a recommendation of a friend of ours many years ago. Other companies' offers and prices weren't comparable to what we were enjoying with Monitronics so we've been with them for so long. At the times when we spoke to their customer service, they were friendly and knowledgeable. And when they came into my home to put a new box in as they went from an analog system to digital, they came in a timely manner, were courteous and professional. They afford us some peace of mind, knowing that they are monitoring our home and property. So far, they’ve been fulfilling that responsibility.

My most positive experience with Monitronics is that they have a little clicker that I can use instead of having to punch in the code all the time. We may have had a few little accidents, like pushing the panic button by accident, but they’ve been understanding. They call right away when the thing is pushed. I’m not happy that I have to have it to begin with, but I’d rather be safe than sorry. It's comforting having the system.

I've had Monitronics for four years now. We chose them originally since they were the most reasonable option at that time. I recently called their customer service a couple of time to program new remote settings and have some cameras installed. The young guy that came out to install the camera was very helpful and thorough. I'm very satisfied with their service.

I was with Monitronics for 52 months. I had Autopay and never had any issues with them until it was time to cancel. I called 4 days before my contract was due to end and the salesmen tried really hard to keep my service. After hearing him out, I told him I was not interested. I went ahead to a new company. After a few days, Monitronics continued to charge my card. I called to find out why they were still charging me. They informed me that they never cancelled my account.

We've had Monitronics for two years and they have provided us with a great service. My husband had spoken to their customer service and the guy explained to him the new updated system and my husband was very satisfied. They also came and updated our system the day they said it and on time. They've got everything under control and every time we need to contact them, there’s somebody available to help us. It's been a great experience and we're so happy.

I was referred to Monitronics by a coworker. We had a couple of issues one time with it and they sent the tech out. When they said they were going to show up, they were close to the arrival time and figured out the problem efficiently. They're reliable in the sense that when we've had the alarm go off like when my son has set off the panic button on the remote, they've called in a quick response to find out what was going on.

I have been using Monitronics for 10 years. The system is reliable and economical. A few weeks ago, I had a question over a referral that I had made. The rep was very polite, knowledgeable, and friendly. I also received a call for an upgrade to my cellular backup. When Monitronics came to the house, the gentleman was very nice and the area was left very clean. I recommended Monitronics to my sister and she went ahead and installed her system a month ago.

We've used Monitronics Home Alarm for at least eight years. One time I had to call to know how to change the battery. So they sent somebody and he had to change the battery where it was at. He explained to me what was wrong then he fixed it, so it was perfect. They're patient and efficient.

I used to have 24/7 but they went away and they switched us over to Monitronics. Monitronics recently came out and had to reset our equipment because I had changed some phone lines and didn't know that our system wasn't even hooked up. It wasn't working. I enjoyed dealing with the service tech. He was very nice.

Talking to Monitronics' reps has been a positive experience. My only minor complaint is that they don't respond as fast as I would like them to when the alarm goes off. I once had a false alarm and they took almost a minute, if not more, to reply. I also don't like the idea of having a contract.

We had ADT before as our home security provider and when we upgraded the equipment, we changed to Monitronics. We've been with them for several years and in the last couple of months, they did some upgrades at my home. The guy who came did an excellent job and I really liked how he explained things. He also did exactly what I asked him to do. I even sent an email to his manager and thanked him for a good job. It's been a very pleasant experience with Monitronics and I'm also very happy with the system.

Called on March 22, 2016 to request cancellation after many problems and no access to cameras at one location. Told that we had to put this in writing, to include both account numbers and both addresses and the password for each account and the address for mailing. All of these was included in the letter dated March 22, 2016 with a request for a final bill. After 30 days I called requesting a final bill and the customer service rep Ankiya told me that it would take 30 days. She told me the letter was received on March 28 and today is April 29 so I said, "30 days has passed and can you send final bill?"

I called Monitronics when I wanted another monitor and it was a positive experience. They dove right to the point and I got what I needed. Everything was okay. My next big thing that I want done is have them to come out to put cameras up.

Monitronics had more options than other providers. They had more protection devices and were able to secure basically every window in my house and all the doors, for the same price. Recently I called and asked their CS rep to send me a certificate but I didn’t get that email. I don’t know if they got my email address and if he misunderstood my email, but I do have to call them back today. Other than that, CS reps were fine. Never had any problems with them. Overall, it’s pretty good quality. They’ve always been there when I call them. Initially, I was having false alarms with the sensor inside. They came out and replaced it for free. My experience with them has been positive.

The customer service team of Monitronics were very helpful and pleasant when I called about billing. Moreover they gave timely service. It was right when it was supposed to be and it was quick. Monitronics is great. I feel better knowing I have an alarm.

Let me count the ways Monitronics has failed me: they cancelled service at secondary property when expressly told not to, sent the wrong information to third party contractor so second installation appointment had to be created (customer misses work again), faulty installation causing extraneous panel to mysteriously become energized and make siren go off for 30 minutes uncontrollably in the middle of the night. Being told they can assist you with fixing the faulty installation in 2-3 weeks. 4 hours after technician leaves, low battery message starts flashing, and alarm chirps the entire night. Called Monitronics the next day and am told it will be 7 to 10 days for battery replacement (2.5 month old battery).

I've had a good experience with Monitronics. I signed up for their service when I first bought my home, which was 11 years ago, and overall, the service has been pretty good. Their price has been decent so I stayed with them over the years. But I would've liked it if they have given me more cameras. I called their customer service team to add services, and had an issue with some of the equipment they installed. It didn’t start off as a positive experience, but then it became one.

I've been month to month with Monitronics for 5 years since my contract period ended. I was told that I need to send a letter snail mail to cancel my account; which I did over two months ago. I continue to get at least 8 calls every week from these dirtbags "concerning changes to my account"; and bills every month with past due notices. Fortunately I closed and reopened my checking account a couple of years ago so they can't auto draft the funds creating nightmares that other reviewers have complained about.

We had ADT and it went through a number of new owners. Then the guy from Monitronics came to the door and he made a good case. Our equipment was out-of-date and we didn't have wireless at that point. It was all under the carpet and we put down hardwood which made it impossible to hide the wires, so we went ahead and switched. We've had Monitronics for five years now and didn't have any trouble with them. However, they could lower the price. We ended up paying more by switching.

This company started where I live as Pinnacle Security, then it was bought by a company called Devcon Security. Monitronics since have taken over the account, and the service is horrendous. We have had system problems. They ended up sending someone from 200 miles away to fix. They have installers in the area, but none of them are repair guys. We finally had enough (also they started billing us in US funds without notice, which is a 30% premium). We have held payment to try and get them to cancel the account. We have sent 2 letters, and phoned several times. They say we need to send a letter every time we call in. We have sent letters, and they still won't cancel our account. Now we have withheld payment. Their automated system calls between 5-8 times per day to our home and cell numbers on file. Beware, get your services elsewhere.

I just canceled our service with Monitronics this month. First of all, a month and a half after they installed my system, I called and they sent somebody who looked at the security system. But six months after, the same problem came back and whoever I spoke to said, "Well, you're out of warranty and also you're locked with us for three years. Good luck with that." I'm like, "What?"

My dad got his alarm system installed with Monitronics when he owned his home in Florida. He got locked into a 3-year contract but sold the home before the contract was over. I called Monitronics to see how much he still owed so that he can pay it off and get out of his contract but was told he needed a written letter with his signature in order to opt out of his contract. After his 3 year contract was up, I then called again to let them know I do not want the alarm system anymore. They then continued to bill my dad and told me again he needed to write a letter to discontinue the alarm system with his signature.

I have been trying to cancel this contract since October of 2015. I was so dissatisfied with my outdated system and their terrible customer service I was willing to pay to get out of it. They only allow cancellations by mail even though my contract is up in July. I've mailed 2 letters which conveniently have never been received and they told me if I don't cancel by mail then they will report negatively to my credit report. I have paid on time monthly even though I have been with Vivint a much better company since June of 2015 and they threaten me to place negative reporting on my credit bureau. Do yourself a favor and stay away from this company.

About three years ago a salesperson from Capital Connect came by and convinced us to switch from ADT to Monitronics. A few months ago we're thinking about switching to another alarm service when we were told that we have a five-year contract. Nothing was ever said of a five-year contract when we spoke with the salesperson. With all the paperwork, it looks like the salesperson slipped in a two-year extension with the initial contract. We tried to get that extension cancelled, but Monitronics would not move. We do not have an issue with the service, we just do not like being tricked into a contract that is unacceptable.

My mother enjoys her Monitronics device. We had them come out and check because another company came in and they tried to get her to change over. And when they did, they messed it up and her wants weren’t up with them. So she stayed on with the one she had and we had to call them to get it straightened back. The guy who came here got it corrected and he showed me where the mistakes were. Overall, it was a positive experience and Monitronics provided good service.

I had a great experience with Monitronics. Their customer service team was able to resolve my issues in a timely manner.

One time, I needed to get a new battery for my Monitronics system. It was easy getting one, but when I bought the system, they didn’t tell me that I had to pay for a new battery. They had to send me one, and they didn’t have anybody come put it in, which was an inconvenience because I have really bad arthritis and I’m 73 years old. Other than that, everything has been working really fine so far.

Some family in the neighborhood told us about Monitronics. We've been using them for four years now and they're fantastic. There was a gentleman here about three weeks ago and he looked at the system. I am under the impression that when the alarm goes off, it will alert the police.

I have been with Monitronics for a long time. Recently their guys came and installed a new security pad for me as an upgrade. I am pleased with their service and overall was happy with my experience in dealing with them.

When we first had Monitronics installed, we had an older person living with us, so we were trying to get her to use the thing that hangs around the neck but she's too independent. The system gives a sense of security and peace of mind and the company has been great.

Spoke with someone from Monitronics about the cancellation issue and we were able to work out a compromise. While I can't quite give them 5 stars, I will bump up a rating a bit for the prompt attention and willingness to resolve this issue.

My mother has moved out of her house. She tried unsuccessfully to cancel so I am trying. She has moved into a senior building that has a security system of its own. I keep getting the runaround about she has a contract, she is responsible for the next 18 months. I asked let's say someone dies, their answer was who takes care of their estate is responsible for the rest of the contract. They use the elderly. I have told them they can turn it over to collection agency because they are NOT getting the rest of the money.

The remote door opener has never worked. Called, have that service cancelled but was told it would not change my bill. But when I signed up it was an extra monthly fee to have that feature added, but when you cancel that's a free service.

I was going to switch to a new carrier and my contract was up, so I called Monitronics to see what they were able to do for me to get a lower rate for the service that I’m currently getting and go from there. Everything worked out and went smoothly so I’m still a Monitronics customer. I feel safer and secured having somebody monitoring my home so it’s good to have Monitronics there when I need them.

I've called Monitronics' customer service when the alarm goes off, and it's always been positive. They're better than ADT and I'm pleased with their service.

We’ve been with Monitronics for a while and I've been pleased with their service. It's been a good experience.

I have been trying to cancel my father in law's service since August 2015. After repeated phone calls and sending 3 letters to them I am still being told they won't cancel the service until the end of April. He was on a month to month basis (no contract) and was paying 6 months at a time for his convenience. His service was paid thru the end of December 2015. When he received a bill in January I contacted them and was told they hadn't received our cancellation letter at that time. I sent another letter. After repeated phone calls they finally told me that the letters lacked the correct signature of my Mother in law (who had passed away in 2011). When I called after receiving another bill in March I called and was told again they hadn't received a letter and that he owed for another 6 months.

I'm satisfied with Monitronics Security. I contacted them when I needed a new battery and they were professional.

I've talked with Monitronics' customer service reps about the setup and asked them general questions, and everything has been good.

I feel safer having the Monitronics security device. I'd recommend them to a friend.

I had a 5-year contract with them. Despite several issues with different batteries going out, several tech calls and one of the technicians wiring up the system wrong I still honored my obligation of the contract. Around year 4 of my 5-year term, we decided enough was enough with the system and all its little failures and we stopped using the alarm, but we still paid our monthly fee. About 6 months prior to the contract ending, I called their office to find out when exactly my contract terminated and what I had to do to end the service. I was told the date and was told I needed to "Call us back in the last month." In an effort to dissuade my decision to terminate the contract at its conclusion they lowered the monthly rate by $10+/-. I advised them then that that was fine but I had no intention to renew the contract.

Was on contract for three years at $9.70 per QUARTER. Contract ended and started on month-to-month, no new contract required, which ran for another FOUR years, again at $9.70 per QUARTER, (every three months). Get a bill all of a sudden for $37. Called them, they said they are resetting my rate to $37 PER MONTH. This is being done UNILATERALLY without my consent because in their words "we made a mistake and you were being under-billed for the past seven years." I tell them too bad, so sad but I'm not paying the higher rate and I want to end my relationship with them. They cut off the service and everything seems fine.

From April until almost December, one of my daughters was sick with cancer and we had to keep calling the ambulance a lot. I just had to push a button in my Monitronics system for emergency and they would call me right away then connect me to get me an ambulance. They would also stay with me until the medics arrive. That helped, knowing somebody was there and didn't take long to get here. I'm delighted with their services. Other companies have been calling me and I tell them no. I don't have any plans of changing away from them unless their rates go up really high and I might have to check around because my husband and I are both retired and we have to watch every penny and cent. Nevertheless, paying less is a good thing when everything's so expensive.

They changed my monthly fee without any previous notice and when I inquired about it they told me that they were allow to increase my bill 5% on a yearly basis. This is abusive and completely unfair. I trust my home security to a criminal company. They are the real stealers, the real burglars. Stay away from them. Also they tried to force me to have a service in my house to check the system that didn't have a year installed, and of course, I had to pay for that. I am just waiting now for my contract to be ended. Thanks God I didn't select the 5 year term. Not to talk about the amount of time you have to wait every time you need to talk to them over the phone. I will post this review on every possible media system until everybody knows who they really are.

I feel safer with Monitronics. But since we live in a safe neighborhood, we don't use it a lot except when we go out of town or are gone a couple of days. The last time we left, the alarm wouldn't kick in and it kept saying something. But it's been good now. And when we had trouble with it last year, two people walked me through to fix it and it's been working ever since. They've been kind when I've had some trouble with the battery. The person who answered the phone was helpful and patient. I'm satisfied with them.

I have been a customer since June of 2007. Several times through the years, I haven't received the service that I feel I should be getting for such a long term paying customer like when my system goes offline due to power outages, I'm lucky if I got one phone call out of every 5 times it's happened. Can't imagine what would happen should my home's alarm actually have gone off. Would I ever hear from you? You allow someone not on the contract, to make changes to the service, i.e. change billing acct #, upgrade the system, as in a Rep of yours came into the home and switched out the system without mine, the ACTUAL Contract Signer's approval.

We ended up getting tricked into switching security companies a few years ago when I was told by a sale guy at the door that our security company had sold and they were there to update our system (I was dumb I know). We ended up signing with them after the update but were told that we could cancel the contract at any time if we were unhappy with the service or if we moved or whatever. Well fast forward 3-4 years and we decide to move in Dec 2015. We did not want to transfer the security system so we called to get it disconnected and were informed that we could not cancel and that if we did not transfer service we would be charged for everything through 2018, which is an over $1000 cancellation fee!

We unfortunately enlisted Monitronics for our security system needs, but were NOT told that we were signing a three year contract. We are moving to a new house and want to cancel our service, and we are NOW told about the contract. But we are told about the contract AFTER they tried their hardest to sell us on continuing their service. So you want to sell us on your service that we apparently can't get out of? What sense does that make? And if we take their system with us, as they are claiming we have no choice about, they no longer warranty the system. So you can cancel your warranty but not the service? This company is a FRAUD. DO NOT GET INVOLVED WITH THEM - RUN AWAY!!! WORST customer service I have ever dealt with.

The experience with Monitronics has been excellent. Talking with their customer service team went fine. I’ve called once or twice with problems and they always took care of them. I’m happy about that. I will recommend them for sure.

I don’t have any problems with Monitronics Home Alarms, and I would recommend them.

I called customer service several months ago because the alarm has been activating. No one called me and advised me. No one called my aunt who is the person that I have in case of an emergency. This week, the alarm was activated but the volume was very low and it showed on the panel that the battery was very low. I could barely hear the alarms outside the house, and Monitronics came here to change the battery a few months ago. Something is not working properly. I called Monitronics to cancel the service, but then the agent told me to fill up something and told me to wait. They then lowered my monthly payment and I decided to keep the service because of the situation we are having here in Puerto Rico.

I've spoken with the guys from Monitronics about three times. We set off the panic alarm a couple of times so the customer service updated our system. We have a wireless system and that had to be done and scheduled. The latest was because we changed our billing info online. I was a handover from ADT and that was a handover from somebody else. I never ever got online and never had an account, so I got all that set up. Everything was totally perfect. Their people weren’t on the phone with tech support for hours like it was with previous companies. These guys definitely knew what they were doing like the guy that came out. When he upgraded the system and then reprogrammed all of the units into the new system, he definitely had his act together.

We’ve been very happy with Monitronics. When we had a little issue with the alarm going off at the wrong time, everybody was very nice. They were always willing to come right out. They usually called first to make sure, which was perfect. We like them. Up to this point, everything has been satisfactory. They are doing a good job for us so we’re pleased with the coverage that they provide.

The guy who came to install my alarm was really nice. He answered all of my questions and it’s been a fine experience so far. I'd recommend Monitronics Home Alarms.

I've talked with the customer service team at Monitronics once before to figure out how to change a password and it was a good experience. It was fine too with the installation team when they came out to our home. The best part was when they set up everything went fine and got it all going for me.

After paying for a service we didn't use because the house did not exist during new construction, we then contemplated setting up the system again until we were told we would have to pay $50 to get a quote. I've never heard of paying for a quote especially not from a company who we are current customers of.

Originally I really liked the Monitronics equipment. I liked the fact that the information was feeding to the sim card so I didn't have to have a landline. And I liked having the panel. It was something different than what I had. But our system is six years old and there are some things that need to be replaced because we had a false alarm last year. It went off while my husband was at home and the police came out. We should figure it out so that they can come out to replace some things with the monitoring service. I haven't had any issues with customer service, it's more of with the quality of equipment. We were pleased when they first came out, but the people who are coming out are like contractors. The last time the person came out to fix our panel, they only did a half job. So we're not under contract with Monitronics and we're trying to figure out if we're gonna go with someone else.

When I purchased my home, the system was already installed. I just called and got it under my name, and had a 3-year contract. I have been trying to cancel my account, my wife called and sent a letter. You simply updated our contract for more 6 months without authorization. I had the system with a contract of 3 years, even though I already had the system at the home I purchased. Even though I did not use for the past year and half I still kept my word and paid even without using.

I called Monitronics to get somebody to come out here and switch our equipment to wireless. It was a positive experience talking to them. They said, “We’re gonna try and schedule somebody from AmeriCom to come out and help you switch over. If they don’t get back to you within a reasonable period of time, give us a call and we’ll find somebody else to go out and switch you.”

I was pleased with the service that Monitronics provided when they came for installation. They did it quickly and everything was good. I'm satisfied and happy with what I got.

It's peace of mind having Monitronics, knowing we're protected when we go to work and no one's at the house. We've had them for seven years and we feel very secure. We just got a new one installed about six to eight months ago and they were very professional during installation. Two or three years ago my alarm went off. We had lost one of the remotes. It was in between the couch and someone sat down and set the alarm off. The guys from Monitronics were really on to it. They were worried if we were okay, or if there's something actually happening, or was it just an accident. It's been excellent with them.

I had called to cancel earlier in the year of 2014 and they talked me into continuing with them at a greatly discount price. I canceled my contract with Monitronics July 2014 to go with a different company that offered more monitoring at a better price and because I didn't send the letter certified I can't prove that I sent it. I also didn't do a follow up call to verify that they got the letter and to proceed with the cancellation. They continued to pull the automatic payments and because of the small monthly payments I didn't notice them. When my credit card was chipped off February of 2016 and they couldn't pull the payment they call about it, and that is when I found out that they had been pulling the payments.

I contacted Monitronics today and requested they cancel my service. I had to explain several times there was not an issue; I just wanted to cancel the service. After 10 minutes of stating there was not an issue and I did not want a discount; I just wanted to cancel the service. I was told I would have to submit a written request. This is the absolute worst customer service ever. This company is so desperate to maintain customers they try to hold you hostage by not allowing you to make a simple phone call to cancel service.

My system was saying it had a low battery so I contacted Monitronics to find out what should I be doing. They told me to reset it and they showed me how to do it. After I did, the issue stopped. The assistant went step-by-step with me until the situation was resolved. However, there was one thing that I didn’t like about Monitronics. I didn’t know that the service was under a contract. They didn’t tell me that when I first got the system. When I called back for something, they told me that I was under a two-year contract and that it has expired as of now. Other than that, it was a good experience. Also, their tech was helpful in describing the service and explaining the panel box when they set the system up.

We've been very happy with Monitronics and it's been as advertised. They provide quick and easy service, with friendly, knowledgeable, and helpful people. We appreciate it.

The guys from Monitronics were knowledgeable and made a point to call whenever I had a break-in. When I had a need for them to come by, they were there. They were expeditious in giving me a call and having someone to come out here. Initially, if I change out the batteries, they try to walk me over the phone with the process. They were very patient with that. Their guy was very honest about the fact that there were other concerns. There were issues with the old panel, but that wouldn't be known by just reading up the code that's on the panel itself. He took the time to explain what those were. He explained everything. He also made sure I gave them a call back if I was not able to fix it myself. It was a positive experience.

For the eight years that we've had them, we’ve been satisfied with Monitronics since they did everything in a quick and professional way. Although once I talked to them because I was going to cancel our contract. But we were able to negotiate a much reduced monthly charge for the service and that convinced me to stay with them.

Opened a service ticket since 2/19/2016 for faulty bedroom window sensor. Was told to bypass and was told a tech would come out to take care of it. Two weeks went by and did not hear from anyone. Called Monitronics and was assured that it would be taken care of. Another week and half went by and so I called again and was assured someone will come out to take care of it. A person did call me today to say they are sending a Technician out on the 22nd of March 2016. In the meanwhile I am paying for a service that is not being provided as guaranteed by the company. Also should someone break into my home through that window my alarm will never go off and Monitronics will never know. My family could end up being killed and we are paying for a service that is not being provided. Yes I am highly upset with this company and will never ever recommend them to anyone and I rate them a 1 star.

I spoke to Monitronics' CS a couple of times about their price. They had upped it and mine was supposed to be locked in but they resolved that like they said they would. One time was about the alarm. They called me about a replacement board from 2G to 3G and set up a time for somebody to come out and change that for me for no charge at all. It has been positive with them and everything was fine. With Monitronics, it hasn't been stressful.

My sister contracted with Monitronics Dec. 2014. In March 2015, she showed signs of dementia and was not able to live alone. I notified the company and asked that the contract be voided since she had health issues and could no longer live alone. I was told she was locked in a three-year contract and only death could break it. I was offered the "opportunity" to transfer the contract to my home (I have an excellent, reputable monitoring company), to pass the system on to the family that would possibly purchase her home, or pay for a buyout. She used the system less than 4 months but is locked in for 3 years. I can't believe this company can get away with this type of shenanigan. THIS IS A DISGRACE!

I’ve always had a very good experience with Monitronics Home Alarms. I like how they communicated with me. They’ve been very responsive anytime that we’ve had any situation.

Monitronics' response time after our alarm goes off is not quite satisfactory. It takes them about 2-3 minutes, sometimes five minutes to call back and confirm that the alarm went off. That's not acceptable. The other thing is when we were having problems with the sensors picking up motion, it took at least four calls to customer service before somebody finally told us that they'd send a replacement, but we have to install it ourselves. They said they'd have to charge us for them to come and install it even though the equipment was still on warranty. When they sold us the equipment, they were friendly - they had to be since they came to sell. Then a nice gentleman installed the system and it worked. After that, nobody else came. It has not been a pleasant experience with them.

I had a service call from Monitronics because my doors would only indicate that it's open when I come in versus when I go out. When the technician came out, he found out that the sensor was installed incorrectly. The technician was polite and very courteous. He arrived and left on time, did what he had to do, and solved the problem. It was a positive experience and I am pleased with the service. But I don't know if I would recommend them 'cause I don't want anyone the option to a contract for two or three years like I am. So I would leave that to their own discretion.

Monitronics is doing great and I have no problems with them. They were right on the ball, and I would recommend them to anybody.

I am writing to complain about Monitronics customer service department. I have fulfilled my contract obligations and wish to cancel and customer service will not cancel me. I called months ago and nothing. Today I called and told them to cancel me and they told me that I need to write a letter and that it will take 30 days and if my handwriting does not match up to the original contract then they cannot cancel me. I am pissed and ready to seek legal action. This is not the way a business' customer service department should behave just to keep a customer and I urge anyone who is seeking this company to not, to go elsewhere.

I've had Monitronics for a couple of years and my experience with them has been good. I like their response time. We did some upgrades at one point and everything was good.

My mother was worried about home protection so I put an alarm in the house. (House was not in my name.) My wife, children, and I lived with her. I explained the situation to the salesman (not a Monitronics representative) and told him that I didn't own and I would be OK with signing a contract as long as I could have the option to cancel if she moved to a retirement home or she/we had to sell the house. He said they were in the business of helping people not hurting people and if the house was sold we could either cancel or move the alarm. Fast forward 18 months and Monitronics took over the monitoring of the alarm. A year after that, my mother passed. I kept the alarm operational for the security of the house until her estate was settled and closed.

We recently relocated for my husband's job. When we called Monitronics they informed us we can't cancel and we have a 5 year contract. We would never have signed up for 5 yrs. 2 yrs max is our policy. Now stuck with a bill for a house we no longer live in. Don't trust the sales people at your door.

I've had the Monitronics alarm system for quite some time. They got me out of the contract with another company that I didn't need and they were cheaper on their prices. They are wonderful people and when I have a disturbance call, they always let me and my son know. The other day, my thing wasn't working right and my son left it off. Then he put it on the next day and it was working. They are wonderful people.

The experience with Monitronics Home Alarms was excellent. Their reps have timely response.

The Monitronics alarm itself is not that loud, and I feel like if the alarm went off and somebody broke in, they would just go, "Oh, who cares? It's not that loud. No one's going to hear it." Someone inside the house would hear, but my neighbors wouldn't. The alarm I had before was Fort Knox and it was loud, so I'm not as happy with this system as I was with my previous one.

We signed a 1 year agreement with a home security provider. The provider was providing monitoring services, and then we believe the company was sold to Monitronics. At that point no monitoring took place. No call when alarm went off. Power went out, nothing. About a year after the "contract" ended. I tried to contact them to cancel service, as they were drafting from my bank account. I contacted them on a few occasions, but today they claim that I never contacted them. I have never been contacted by them by phone, or in writing. Never had one billing statement, account change info, survey, typical company junk mail, to ever come to my mailbox. NOTHING! I had to get their information through my bank!

I've had Monitronics for a long time and they've always been everything I needed. Everything's been fine with my experience with them.

We've had a couple of issues with Monitronics where we had to call them to come out. It was maybe a faulty equipment. Their response was fast as far as getting the necessary repairs done. They came out the same day once and another time the next day. They stayed on it and worked on the job. One had to do with the camera that wasn't working and troubleshoot it quickly. They also replaced some batteries that had died where the window detectors were.

I talked with the customer service team at Monitronics for a couple of different reasons like trying to get my alarm relay and billing questions, and they worked with me until I got my issue resolved. At first they put one of the smoke detectors at a bad spot, but then they came back and fixed it. They didn’t have any issues doing it, which was the most positive part of that service. They've been very good to work with, so it doesn’t take as much and the cost is pretty reasonable.

I had a three-year agreement with Monitronics Home Alarm and when it ran out, I called them and talked to their customer service people and they adjusted my price. They reduced the price to match what my local cable company was offering which was $10 cheaper per month. I am pleased with the service that Monitronics provided when they came to our home. They were very cordial, professional and answered any of my questions. I had a very good experience with them.

I called Monitronics to find out something about the alarm system and they gave me all the right answers that I needed to know. I was pleased with their service when they came and upgraded my alarm system.

I am pleased with the services that Monitronics has provided. At the time that I signed up with them, they seemed to have a better deal than the other competitors. They installed my system and everything was working. Although I do have to get a sensor replaced which is on the sliding glass door, and the glue keeps coming loose. And now, the sensor got destroyed so I need another one of those. Other than that, the system has been okay. I also got phone calls from them wanting to know what's wrong with my system and they kept me posted about the problem.

This is an exact situation that has happened to me! My contract had expired and I was month to month. I wrote "CANCEL" on the bill, but kept getting bills for months and daily phone calls. When I answered, they said I needed to sign the cancellation and include my password. I did and still got calls and bills. Last month they agreed to take half payment with the promise to quit calling, so like an idiot I did. Today I get another bill in the mail. I called and was told I still have a contract, which is not true. I am moving in August and obviously will not give them my forwarding address, so at least I will not get any more bills but the phone number will go with me and the related daily harassing phone calls.

The company that I had originally signed a contract with merged with Monitronics. No letter stating that the company had merged was ever sent. Fast forward to Feb. 2016 my house is being foreclosed on and I must move, in an effort to cut expenses I was going to cancel my monitoring service. Big surprise when I found out the company no longer existed. In order to figure out who I had been paying for the last couple of years I had to contact my bank to find out where my payment (that was auto drafted) was going. Once I got in touch with Monitronics. I was told I have 22 months left on a contract with them that I wasn't even aware I had. Was then given the sales pitch of moving service, discount rates...

I was a Monitronics customer for 7+ years and even though prices kept increasing, I stuck around. My husband and I sold our house and we put our account on a "hold." The salesperson said it was like freezing your account. I asked for 6 months and they said they could do 3 months to start. I called back about 3 months in of still not having a home (we are in an apartment and are not allowed to add a security system while we look for our house) and asked for another extension while we keep hunting and were granted. Unfortunately I was charged my monthly rate in November, December and January. When I called the first time I was told I would get November and December refunded. It never happened and was charged in January even after putting in a written letter (as directed).

Our Monitronics alarm seems to work and that's a good thing. And if we screw up pushing the buttons, they are there.

Monitronics was timely and efficient, and they did a good and thorough job when they set up our system. Their rates went up but I'm still happy with them.

Some of my equipment hadn't been working for the majority of my contract but after two visits and charges of $25 I just couldn't miss any more work for more tech visits and I left it. I recently moved & they made two separate appointments to install my equipment & they did show or call me to cancel either time. Now a rep promised he would email me and call me by noon to resolve my issue and he never did either. I asked to cancel my contract and another rep told me in their own words that regardless of it all, I can't cancel without paying all the months I still owe upfront.

Monitronics upgraded our system and their staff was able to answer all our questions. We are pleased with the service they provided.

Monitronics bought the company I initially had the alarm system with. However, I canceled because the company that installed it told me there was going to be one price, and Monitronics started billing me for a different price. For five years I paid more than what was on my contract, and then they took another payment out of my check and haven't returned it. Watch your contract or they will try to charge you. I wouldn't recommend them to anybody because they didn't honor the contract that the other people made with me.

Monitronics was more expensive than other services and at the beginning, I didn’t like that it had to be a five-year contract. I still got into the contract and honored it, but I was ready to cancel. Then, they reduced their price and kept me as a customer.

I have contacted Monitronics on numerous occasions regarding cancelling my terminated contract. I have carried out the terms of my contract and am no longer in a contract with this company. I have tried to obtain information on how to close and cancel and was told that I was still in a contract until June of 2016. I was told this same exact verbiage on last year, but the date was June of 2015. I have requested a copy of the latest contract in their system and was sent (on 2 occasions) outdated contracts which clearly support my argument that we are NOT in any agreement with this company. I have been told that if I try and cancel, they will continue to bill my bank account for the months totaling now until June. I threatened to turn this over to an attorney and I will go after them for the charges they have deceitfully taken from my account from the time I have requested the address to properly terminate until today.

We've had Monitronics in our house for 20 years and we're pleased with their service. It malfunctioned once and we needed help on how to reset it. Their staff were able to give us information that we needed to get the system fixed. They are always on time when it comes to service and they have polite technicians. We definitely would recommend Monitronics.

I like the way the Monitronics alarm works. I had no problems with the company. I needed an alarm post to post outside because mine cracked and they sent it immediately. When my battery had run down, they came out and fixed that. It cost me but the technician that fixed it was friendly, quick, knowledgeable and helpful. The reps I spoke with were friendly from day one. All good experience.

Moved to a new residence and canceled my alarm monitoring. Was told that I still had 6 months on my contract and that I would be charged. Okay, fine. They kept deducting the amount from my account every month, until January when I finally called. Tried to sell me a new system. Said I would think about it. Offered me three months credit to sign up again (which is what they kept deducting after my contract ended), then I get a "Thank you for renewing" letter. Nothing was renewed. Called them back, was transferred to three different people, and now I get a one month credit. Was finally told that I needed to send a letter to cancel. Really? Six months later? Told the rep I didn't want anything to do with them again. DO NOT USE THIS COMPANY. They are your best pals when selling you something, but it's not worth it.

I'm pleased with the service that Monitronics provides. It's a good service and everything was professional in cases like when I needed any assistance resetting something in my house.

While trying to cancel the service the customer retention rep ("moving representative") was deaf to my requests to cancel the service. After multiple requests to cancel the service the representative told me that they do not do cancellations over the phone. We had moved out of the house and no longer needed the service. She tried to find out the contact information for the new residents of which I was not going to provide her with that information. She then asked if I had any friends or relatives that might need the service. Also trying to give me the address of my new location... Requests for cancellation turned to demands to cancel my service and after about 40 minutes of trying to find out how to go about canceling my service I was finally allowed to provide an over the phone payment to pay off the "contract" and thus cancel the service. So, I guess they do cancellations over the phone.... Terrible high pressure sales tactics.

When we had our keypads updated in our previous house, Monitronics took everything hardwired and made it wireless. We ended up having only two fire alarms in our 8,000-square-foot house that works, but they didn’t tell us that when they left the house and for a year and a half, we did not know that. And then we went to sell the house and failed our fire inspection because the fire department came and did testing and we only had two that worked and they were in the basement and we had three levels. I was very mad. Monitronics could not help me with it at all and said they couldn’t deal with it, that a third party had to come in. I have the invoice for $3,000 which I got yesterday from the company that had to come in to fix the mistake so we could sell our house.

I've been with Monitronics for 20 +/- years and never had a problem with them. The technician they sent me was really nice. I will surely recommend Monitronics because they were very good.

Monitronics gives us good service. When the alarm’s been accidentally tripped, they call us first and my husband deals with them. There was also a time when they came out and had to upgrade a circuit board and they added in the smoke detection. Whenever I’ve had to talk to them, it’s always been a positive experience.

I called multiple times and was given different responses each time I talked to someone. Essentially they were just lying to me, I was charged $35 guard response. No guard ever came out. I called the guard response company and they never dispatched anyone or charged Monitronics. But Monitronics is charging me. The company will do and say anything to get your money. Do not use them!

The technician who came and installed our Monitronics was very nice and thorough. He explained to me and my wife exactly how it worked and then made sure every questions we had were answered. One time my alarm went off because my father-in-law didn’t know how to work it, but the people who answered through the intercom were very helpful. No complaints with Monitronics and I'd definitely recommend them.

A door to door salesman sold me this system with inaccurate information. I've had the alarm to go off more than once and no emergency responders have ever been called to my residence. I always get emails saying it went off. What good is that if I don't check my email every second? One particular time, I was sent an email while my children were home alone and couldn't give the passcode. That should have been a reason to call police but instead, I got an email. I called customer service demanding my service be cancelled because my children could have been killed for all they knew.

I talked with the Monitronics customer service team when we were upgrading our system. They explained everything well, and I didn't feel like they were rushing me. They're good, and they respond quickly whenever I call.

We had some problems with our system back during the summer, and we needed to get it fixed before going out of town and Monitronics wasn't able to get out here. But when they did, they did what they were supposed to do.

I realize that I should have read the contract better than I did. The sales person and installer were pleasant and even helpful. It is the 60 month contract that I got roped into with Monitronics Home Alarms that has me upset. I was doing this to make my now EX-wife feel safer at the house, completely unnecessary. Unable to cancel for any reason until the end of the contract. I have unplugged the unit completely and they still want their money because I signed the contract. In order to not get an automatic renewal on monitoring I will be sending them a letter telling them to cancel service. If you do not, no matter how many times that you want to cancel service over the phone they will renew your contract for another 36 months or more.

I was calling Monitronics Home Alarms because I have an old system and I was trying to get it updated, but it didn't happen. I know other people that has Monitronics and they use their phone to lock their doors. I've been with them for four years, but no one has ever come out here to check or do anything. I started out with Platinum for six months and they went out of business and Monitronics took over. I'm paying my bill because I believe in doing what I'm supposed to do and I signed the contract with them until December 31st of this year. I'm going to do that until I get out of it. They do call, but they should have come out and checked the system at least once.

This company is the worst Company I have dealt with in over 40 years. They don't care about the product they offer to clients just the number of contracts they can procure. Signed a three-year agreement with this company in 2012 and was very dissatisfy with their product. Alarm goes off for no reason, alarm goes off when the power goes out. Very sluggish in sending out rep. to troubleshoot problem. After 2 1/2 years with the company I had enough with to cancel, would not allow me to even if I paid the off the contract. I continue with the contract until expiration and these fools is still giving me the runaround. They are playing plenty games to keep you in the contract. Stay away run from this company.

Every time I call customer service it's because of maintenance stuff such as problem with my panel or low batteries that I need to change. I like the attention of the people that come here. They are very good and offer suggestions. I'm very pleased.

Monitronics was able to resolve my cancellation issue after giving them a negative review. I must admit that their service while I had it was good. We used it for emergency medical services one time and the response time and service was great! They even cut my bill at one point to keep me as a customer.

I called customer service because I wanted to install some cameras. The lady I talked to was willing to help, and so was their team when they came to my home. When the cameras were a little difficult, they worked hard at it and got the problem fixed. My Monitronics experience was wonderful.

One time a worker came to fix the alarm but he didn't get it to work so I had to call and get him back again. He was able to fix it the second time. The work was done twice instead of getting it done once.

I have a positive experience with Monitronics. They called to follow up in a timely manner when my alarm went off.

Yes, Monitronics had called me and we talked. This matter had been resolved and I believed I already updated/posted the outcome. I would love to mark as 3 stars for this experience.

This company locks you into long term contracts and does not allow you to cancel without HUGE fees. For 6 years I have been trying to cancel my original contract and continually get tied into other contracts that I have no knowledge about. I HATE this company.

They just asked me to give the security code name and then it was all taken care of. I've never had a problem with it. And then I had an upgrade on the control panel. Everything was good. They notified us, arrived right on time, and got the work done.

I tried canceling my account # ** over the phone. Instead of helping me cancel they transferred me to several departments plus I got disconnected twice. After a long interrogation, I finally got transferred to another lady to ask me to send a letter by mail (who does that anymore?) and after their review they will cancel maybe 30 to 45 business days later. Obviously, they will continue charging me for that period of time until they decide to cancel, not me. I did have to cancel another account with ADP and it took me two minutes over the phone and they reimbursed me $2 of the charge for the current month. Big difference if you want to have my service at my new locations in the future.

I was having problems where a company lied to me and told me that he was from Monitronics. Monitronics did call me and tell me about it, which I thank God they did. I got everything straightened up and I'm happy with Monitronics. They are a good team and I'm actually trying to get another couple to get Monitronics.

I contacted the company to cancel my service after being with them under a 42-month contract which ends on 30 Jan 16. I was told that calling them to terminate was NOT SUFFICIENT and that I had to write them a 4-step letter and mail it to them in Dallas, TX requesting termination. After Monitronics receives the letter, they will cancel my services in 30 days. The service agent then told me that I would be responsible for the bill during those 30 days because a phone call I made to them today (JANUARY 26, 2016) requesting to cancel services is not sufficient. I only agreed to a 42-MONTH CONTRACT and now I am being forced to pay another month of services while they process the letter/request. Lastly, I reviewed my contract and nowhere does it states that I will be billed for this 30-DAY processing. I AM BEING RIPPED OFF. PLEASE DO NOT EVER, EVER CONDUCT BUSINESS WITH THIS COMPANY!!!

The technician from Monitronics who came out to service my system was prompt, personable, knowledgeable, and got in and out quickly. It was an overall good experience.

Our experience with Monitronics was good. Their staff did a good job, but he didn't explain something right. When I set the system, all I had to do is press "stay" when I'm at home. I thought I had to put the code in. I was having a hard time, so I called up and they didn't explain it right. Finally, the gentleman came back, explained it to us and everything is okay now.

I am happy with Monitronics. I never had any problems since having it so I have a great experience with them.

Had the service for over 7 years with only a few hiccups through the years but the most recent one was when the phone was disconnected from the alarm service when we had Comcast out to install a new modem. This went on without us knowing about for almost a year and never received a call from Monitronics about the disconnection of the phone. When we called about it they told us it wasn't their responsibility and they knew about it and didn't call us to let us know. THATS GREAT CUSTOMER SERVICE. I'll find someone else who cares about CUSTOMER SERVICE, even if I have to pay for it I will. Now we're dealing with the cancellation part of it. The so-called Manager that we spoke to knew we planned on canceling and didn't tell us that we had to send in a written letter asking to cancel service, and it takes 30 days after they received the letter. If they're looking for return customers, they're going the wrong direction..

I am pleased with the service that Monitronics provided when they came to my house. They were friendly and showed me all the different features of the new system that they installed. Overall, it was an excellent service.

I've been pleased with the service from Monitronics. I would recommend it.

Monitronics was proactive and resolved my issue though it took a complaint with Consumer Affairs, but the issue was ultimately resolved. Use this website to alert other users of honest problems you encounter with vendors, as I did. It works.

Recently, Monitronics had some kind of upgrade to the system. And then one of the sensors would say that something was open though it wasn't. They were able to simply tweak the sensor, adjust it slightly, and then it worked and it's been working fine since then.

Monitronics has been to my house once when they put the alarm in. I've spoken to their customer service team once and that went okay. However, I don't like their system, and that they went up on my building without even sending me a notification that they were going to do so.

Thank you for the phone call Ashley. If Monitronics had more folks like you on the front end of their customer service, I can't imagine having many situations like I had. Have a wonderful day.

I am very satisfied with Monitronics Home Alarms. The only thing is I normally set the alarm after I leave but the other day, I was still in the house but I have the alarm set on. It starts going off and the alarm started beeping. I thought it was my wife so I went to find out, and the door was wide open but nobody was there. I suspected there was somebody that was trying to get in and do something. Then yesterday morning I got up and the alarm was disarmed. We had a note that says, “Motion within the house”, or in the living room. It was suspicious to me because every night I set the alarm on at a position that I will know if there is somebody that would overcome me. Also, they couldn't get in the house unless they had a key, and I had already changed the locks after we purchased the house. That's the only concern I have at this point, but my wife said that having the security system paid off.

Their product was interfering with my phone line and my desktop computer. I had my Cable Company out three times and the third was a charm. They traced it to the alarm system. I called, had them shut it down for a couple weeks just to make sure and definitely they were the problem. I called and talked to a black fellow in customer service that said he was the Supervisor but I highly doubted it at the time. I told him to cancel the service and he just wanted to make excuses and argue with me. My final words were, I said "cancel it and thank you so much for your lousy service." With that I called my bank even paid to put a stop on them withdrawing the payment, this was in October.

I called Monitronics because I couldn't get the device to work, and this really nice girl named Jasmine helped me. She was very helpful and nice. I appreciate her because she walked me through what to do. And she kept telling me that there was a window, and that's why it wouldn't take it from my phone because I tried to put it in. It kept coming up with 03 which meant the zone and I did not realize that. She told me about that and helped me get it going. Also, the technician that came and put in everything was delightful. In fact, I even sent an email to Monitronics about him and how much I appreciated him being so patient with me. I'm very pleased, and would definitely recommend Monitronics.

I've been with Monitronics since 2004. They usually solve my problems and everything's been awesome so I'm not going anywhere.

My experience with Monitronics has been excellent. I'm very happy with them. Their customer service team is prompt and they answer my questions and take care of things.

I am pleased with the people behind Monitronics. I would say just how friendly, fast and quick they are if you call them and let them know something is going on, to get you an answer, or to get it fixed.

I have been with Monitronics for around 5 years. 2 months ago I did my research on the proper way to cancel service with Monitronics. After calling a few times and eventually getting transferred to something like an "executive response" department, I was again reminded that the only way to terminate service was through written correspondence. I asked for every minute detail I should include in the letter to ensure there were no delays, and I even explicitly wrote DO NOT try to call me and compel me to change my mind, (After reading many reviews about this issue). I then went on a short deployment for over a month, (as I am in the Navy) and did not have access to a phone.

Everything is good with Monitronics. Their customer service is there when I call them and I'm pleased with the service that they provided in my home.

Please, please don't get a home security system with this company. Do yourself a favor and do a simple Google search of "Monitronics cancellation policy" and you'll see thousands of customers fuming due to Monitronics' shady cancellation policy. Here is the short version of the nightmare: I mailed in my initial cancellation request in mid-July 2015, well it's now January 2016 and they still are trying to charge me and REFUSING to cancel my account, even though I sold my house and the NEW owner had everything switched into his account in July - I can only assume they're trying to collect double on both the current owner of the home and myself. I even filed a chargeback with my credit card company (Chase) and WON, but that doesn't mean Monitronics has stopped calling or mailing billing notices to me.

We have tried to cancel our account every year for about four years. There is NO information on the site. You have to call where, if you select "update account information," you will sit on hold for eternity. Select another option. In addition, they lock you into contracts, which you have to buy out by a certain date otherwise, it auto-renews you every year. There's no way to discontinue this atrocious cycle.

I cannot get Monitronics to call my cell phone when the alarm goes off. My employees come in sometimes, and they set the alarm off but I never get a call. I even have an employee say, “Do me a favor. Set the alarm off.” I called back and told Monitronics I need this to happen, and they said, “Oh we’ve got it in our system.” I don’t have the time to go research another alarm company so I’ve been putting up with Monitronics but one day I will, so I’m hoping they can fix that.

I have had some trouble with Monitronics. Sometimes I will set the alarm and when I come back and open the door, it doesn't beep. And then I might open a different door and it might beep, so it's not real consistent. I would not recommend it to anybody.

Not pleased. I was informed by the sales representative that should we move, the company would come install a system in our new house (free of charge). I clarified this with him more than once. The day came when we sold our house (had already closed) and contacted the company to set up a system at our new house. They said it would cost an additional $300.00 to come install another system unless we removed the system from our old house (that was hard wired). The cost to cancel was too much so they really had you. They would not honor what we were told by their sales rep. Still a reluctant customer however I wish I wasn't.