Brinks Home Security™ Reviews

We have a good monitoring service with MONI. The guy who installed it and did the work loves what he's doing. It was like nothing to him and it didn't take him that long. My wife loves MONI and I'm gonna stick with them. Everything seems to be working out. Their service is right on time and when they say they are gonna do something, they do it. Everybody else would say they're gonna come out here on a certain time at a certain day but they don't. With MONI, when they call and say they're gonna be there at this time, they're there. Their time frame is excellent. And when something happens, they call us on time and they respond to whatever is going on. When the unit went out, the technician didn't take long to figure what was wrong and replaced the part.

As far as security, the MONI system works. It's on point. If the alarm goes off, I get a response right away. But then there were communication issues with them. They did an upgrade to my system and my monthly payments went up. I called to question that because I was under a contract and thought that the payments were gonna stay the same for the life of the contract.

I decided about MONI when I turned 80. Also, there were some robberies in my neighborhood, with kids breaking in to houses. Occasionally the panic button goes off. I wear it around my neck. I'm short so if I lean on to something it'll go off and I don't mean for it to. All I have to do is report to them that I'm OK 'cause they call me immediately after it goes off. They've been very kind and patient when I have a false alarm. Also, I've spoken to their customer service a few times because they require you to have three different people who knew your codes. One of them was my daughter who wanted the toggle that you can put on your key ring, so I got another from them. In fact, I got two others, one for my house sitter who comes whenever I do travel and the other one for my daughter because I feel what an asset that was since you can turn it off even not coming and out of the house.

Things are great with MONI. I've had the system since 2009 and feel fine with it. They lowered my bills for being a loyal customer and their customer service on the phone was good. I'm satisfied with the service and the response time I get when I need to talk to them.

MONI Home Security is very good. I called them but they resolved my problem so they give me good service. I've never had a problem before. The system is always working fine. An agent put the price a little lower but they charged me the same money.

A family member that works for Florida Burglary uses MONI as their service agent so I got it as well. The most positive part during installation was on how efficient they were and how quickly the job was taken care of. Since having the system, I definitely feel more at ease as I didn't have an alarm before. I've had a few false alarms and their reps reached out to me to make sure that these were false alarms indeed. Everyone that I spoke to was very pleasant. They also verified my identity which was important. I just wanted to make sure that I'm safe and my home is safe. MONI is a great company. They are very responsive in case of an emergency and are good at what they do. I feel great having them.

This company recently changed its name from Monitronics to Moni. Monitronics reviews are not good and many can still be found. We have been paying for May 13th, 2016. Our system is still not set up to work. The front door keypad did not work upon installation in May. Replacement was attempted four times unsuccessfully. The new lock was installed and worked in November. At that time, the passcodes between the doors and the alarm were no longer connected. It took several hours on the phone over a two week period to correct this.

My contract with my previous security system was running out, and I took the better deal that Monitronics offered me about four years ago. Over the years, I had tested the alarm. I try to remember to test the alarm at least twice a year. And the last time I spoke to somebody, I had a battery problem. The problem was the main battery in the call module and they shipped it to me. I basically got the charge on my bill, paid for it and they shipped me the battery. I replaced it and everything was cool. I feel comfortable with the system, and it works okay every time I've had to test it. I had no trouble at all and I recommend MONI Security to anybody.

My co-workers recommended MONI to me. I've talked with the customer service many times recently and have had excellent service. Everybody's been friendly over the phone and everything was resolved or fixed. It's a bit more of an expensive service but that’s fine for me for the protection. I’ve recommended MONI and a friend of mine has gone through with them already.

I saw that our previous security provider had switched over to Moni, and when I went online, they had special rates that were lower than what I was currently paying. I called them and asked what they could do and they discounted my rates by $5 and then said once my service contract is up, I could call back to talk about what I wanted to do at that time, which is 10 months. I was very pleased with the fact that they discounted $5 for the next so many months until our service contract is up, which was wonderful.

MONI Security was going door-to-door and we decided to go ahead and do it. Their customer service reps took care of the need that I had. I was working at night and my wife was home alone, so I seriously felt more secure when we had the system installed. It's been an easy experience with MONI.

I liked the package that I was offered and got MONI. However, the people from Allied Security who does MONI's front work installed the wrong alarm system and it wasn't arming properly. Allied Security didn't know what they were doing and they were the one who dropped the ball. However, MONI need to learn a lesson in customer service as there was also a whole bunch of problems and their customer service was very disappointing to me. I don't like a customer service rep who has no power and will only keep repeating what a supervisor had said. They should be able to make some decisions and have a supervisor and the company back them up. If they're gonna sell a product, they should stay behind their product. If someone makes a mistake, they should correct it. I don't want to hear some foolishness because a customer service rep doesn't have the power to straighten the situation out. If the customer service person can't straighten it out, get the supervisor.

I've had Moni Home Automation for over a year now, and their price is more competitive than our previous service provider. I'm safer and comfortable with their system, but no major changes from what I used to have.

I had an alarm that went off and MONI led me through the steps that I needed to take. They were very knowledgeable and I’m always able to get ahold of them if I need them. They were very helpful and I’ve never had any problems with them. I feel more secure and comfortable.

We purchased a home that has a MONI Home Security. The previous owner had good reviews on it, so we went ahead and just stuck with it. We called their customer service to come and reset the system after we purchased the home and they were very friendly trying to accommodate our schedule. Then when the technician came out, he was very knowledgeable. He walked me and my wife through it and explained everything very thoroughly so the whole thing was a good experience. We came from a home that didn’t have a security system, so we feel very comfortable and secure with MONI.

MONI looked like the best thing on the market when I took it five years ago. I've got positive feelings about them and I was very pleased with the service that I got. I’m wondering how long the service at their current price is gonna last. But other than that, if I had to do it all over again, I’d go with MONI.

My neighbor had MONI Home Automation. He liked it and he referred it to me. The installation was quick, easy, and efficient. The system works real good and it’s not obtrusive. It’s the first time I've had any kind of security in my home and so far, I'm very pleased.

When the salesman came around, there were some things that we could get that we didn’t have in our old system so we got MONI Security. They’ve been very responsive and we haven’t had any problems. We have one door that we don’t have any alarm on and my son thinks we should get that alarmed. It would be nice if we could get that door alarmed but it would probably cost more.

MONI's service seems to be fine. However, their equipment, the connectors of the alarm that's mounted on the wall, is a little flimsy. It's a touchscreen and it doesn't work all the time, so we've had some false alarms.

I had an alarm system in my house and then MONI showed up and was telling me all the good things on what they can do and that they can have it done in such a little time so I went with them. They have darn good service people. They come out and if they see something wrong or not plugged up correctly, they take it upon themselves to go ahead and fix the problem. However, they took away one service which I'd prefer wherein I could talk to my company through the box on my wall. Nevertheless, I've had nothing but good experience with MONI. With my device, I feel safe. I have faith in them and I know they're going to take care of me. If somebody breaks a window or if a fire starts, then the police and the fire department will be called.

I didn't want where everybody has the same alarm system. Moni had the features of the stuff that I needed and wanted, and they're a big company but low key. Moni has been doing a good job. I feel secure because I could set my alarm when I'm in and out of the house and when I'm upstairs, I know I'm okay ‘cause the alarm system will go off if someone breaks in. I call them whenever I have some problems and they have helped me on everything that I needed to know. The people who give me answers when I ask questions were cordial and answered in a timely manner. I was going to call them again because one of my cameras keeps going in and out.

MONI used a digital box and offered more things. It also was cheaper and had a higher quality control panel. I most recently talked to their customer service because the people that put in the new windows took off the sensor and I was trying to figure out how to get it back on as the windows were different. And the girl was really helpful and took her time with me.

I live in a closed community, a subdivision, and about seven houses in this subdivision were robbed. After this happened, I couldn't sleep at night, and I'd get up and turn on all the lights with any noise I would hear. So one day I went to the mall, found the booth of MONI Security, asked the rep some questions, and signed up for the security service they offered. I like their service. They're very accurate and quick in their response to an emergency. The kids sometimes play with the key chains and hit the button a couple of times. I like that the MONI guys called right away, even if it wasn't an emergency, and were very fast in their service. I'm happy and I would recommend them!

I got a new sign the other day because our old sign was damaged. MONI wanted to charge me for it and I told them, "If you're going to charge me for it, I'll find a different security provider." They sent out a free one and it turned out positive, but it didn't start out that way. Overall there have been no false alarms or problems with the system and I feel like my home is secure with them.

I was under a contract with ADT but they raised my payment without telling me, so I switched to MONI. I talked to their customer service team when I needed certificates for my insurance company and when I switched my checking account number, it was quick and I didn't have to wait a long time. It was done in less than five minutes. I'm happy with what I have and I haven't had any problems with the system.

MONI Security was cost-effective. They installed the system that I wanted, and were pretty quick and responsive. The installation took some time, but everything else seemed to be at a pretty good pace. I talked to their team a couple of times when our board was outdated and they had to repair it, and they handled the situation just fine. MONI is one extra peace of mind that at least the system is there to alert if necessary. They did good, and I don't have any issues.

I like the price of MONI Security. It's been very accurate and reliable and we haven’t had any problems at all. The guys at MONI were super friendly and very knowledgeable. I felt very comfortable that they knew exactly what they were doing. With MONI, I've been very secure.

I used Monitronics (Moni) for close to 10 years. Great service. In October I canceled my service (following their required procedures) without any issues. Mid November I get a bill and I called to ensure it was the final amount. They assured me I owed nothing and the account balance was $0.00. Yesterday I get a collections letter from McCarthy, Burgess & Wolff 26000 Cannon Rd Cleveland, OH 44146. I called Moni and again was told they had zeroed out the balance but prior to that it was $79.72.

MONI was a better deal than the one than I had before. I have the payment automatically taken out on the credit card and that credit card number changed, and I had to call them and let them know so that the payment would go through okay. They were very helpful and it was fast. They were also very quick when I accidentally opened my backdoor before and I forgot that the alarm was on, and by the time I got to the keypad, they were already on there asking if everything was okay.

I had MONI for years. I inherited them when they bought out another company that I was originally with for a couple of years. I would recommend them, as long as they stay on top of their stuff. I just got back into a contract with MONI. I upgraded. I did a 5-year contract in order to get the equipment, like cameras, basically for free. It's just been a bumpy ride but once everything was operational, I love the fact that I can be able to feel secure in my home. I went from having regular service with no cameras for a few years to having no service for about two weeks because they had installed a new panel after they put the panel in.

MONI contacted me and they offered a nice deal that I hadn't been offered before. I'd never had a system in the house, and now I enjoy it. Everything I've had with them has been positive. The company I worked for here uses a different system and I've had trouble with it. When I disarm it, sometimes it doesn't when I take it here. I don't have trouble with MONI at the house and I love the fact I can arm and disarm it from my phone.

We’ve only had very good service with MONI. We moved a couple of times, so we had dealings with customer service in getting equipment again to the new place and it’s always been very smooth. We’ve always had monitored homes and it makes us feel better when we’re away. We don’t monitor while we’re there. We don’t turn it on at night, but we do when we’re away, and it gives us more peace of mind. MONI is competent and professional.

I received a letter that they have switched from Monitronics to MONI Security and because they changed I asked for a new sign and they did send a new one. Customer service seemed very friendly. Whenever I need them, I can call them and I automatically get an answer. I never had a problem with them. The batteries have been running good on my device and the service hasn't failed me. We feel more confident, especially when we leave out of town. I'm happy with the service they are providing. MONI is reliable and a great business service to us. I highly recommend them.

I had a break-in and no one from MONI called to alert me. My sister was home at the time and she pressed all the buttons on the thing like she was told and it did not send an alert. It didn't tell me anything was going on. When I got home, I called MONI and asked them why I didn't get a phone call. The customer service person was very rude and sarcastic and they all kept blaming me that it was all my fault. We went through some testing but even after that, they still didn't do anything.

I had Alarm.com before but I changed to MONI and stayed with it. I've talked to their customer service people about batteries and they were very helpful. They were able to correct the issues that I had. Since installing the equipment, I'm more confident and feel secure with it. It's been a great experience. I have recommended MONI to other people.

MONI does what they're being paid to do. I don't have to worry when there's no one home, and if somebody does come, the police will be called so it makes me feel safer. One time somebody had opened my garage door and MONI contacted the police. They were pretty quick to respond. Their rates could be a little bit cheaper, but other than that, I have no problem at all and they're somebody I'll be keeping going forward.

What made me decide to use MONI was the fact that they had all the wireless stuff like window sensors. I had very good conversations with their customer service team and all the service guys who've been out here have been great.

MONI Security bought out the service that we had already purchased. We were adopted in but we have been satisfied with the continuous service. I had my windows replaced on the house and we called them to ignore the alarm for a few days. Then we were able to do the windows job and once we had the windows replaced, the sensors were put back in place. MONI has been very helpful.

We had ADT and didn't like their monitoring services and Monitronics was a viable alternative. We've had Monitronics for a number of years now. We had an unfortunate break-in at one point and I had to speak with someone in regards to that. The call itself and the explanation was a good one and illuminating. There were some connections that we weren't aware of that they might have explained more thoroughly during the initial installation as the consumer doesn't really have a thorough idea of what an alarm system can and can't do.

We’ve been with MONI for over 10 years. Moni as a company on the corporate side is decent. They have great customer service. They’re willing to go above and beyond and handle situations that come from top down. I have reached out to the president, the vice president and anybody else in the executive team. I was able to voice my issues that I had with our new installation in our new home and they were very responsive. They were willing to do whatever it took to make sure that the issues were gonna be fixed.

When I bought the house, it was already installed with MONI Home Automation so I just went with the same company. Their customer service team were super nice when we spoke with them when we were originally setting up the system. I definitely feel a lot safer now whenever my boyfriend's not here because we've got a new baby. It's nice to know that if anything happens, I would hear it before anything.

We were able to speak with a supervisor who indicated he would remove our number and place us on a "do not call" list. He was very professional and apologetic. I am hopeful the issue will now be resolved.

I switched services back in July. Ever since July I have had one after another issue with my alarm. I always have an error code on my box. They charge me $50.00 to come out and service their equipment. That has not worked since I started my services in July. The customer service is the worst. You will be on hold for about 30 minutes just for someone to answer the phone and hang up on you and you will have to call right back again. Since July I have had a tech. Come out 2 times and one is supposed to come out again tomorrow. Please run from this unorganized, bad customer service, non working equipment company. DO NOT, DO NOT waste your time or money with this company. If I can rate this company a -10, that still would be too high to rate my overall experience.

A guy from MONI came to our door and offered free installation and instruments. All we had to do is pay for the monitoring. We’ve been broken into before so we decided it would be a good deal. There's a guy who come out a couple of times for problems that we’ve had and they showed up fast and fixed it. We’ve had a problem with our smoke detector and we can’t seem to get it set off with the warning. But other than that we didn’t have a big deal with them and we're very much pleased with the service provided so far. We set the alarm when we leave and we’ve had a call that we had it set off one time but it was my son coming home and he didn’t remember the code. And then I had another one that said that it was a possible break in when I was at work. It turned out that the wind had blown the back door open and I came home and fixed it.

After 8 years with Monitronics (now MONI) I have tried unsuccessfully (thus far) to terminate my service since moving to a different state. I spoke with a representative in October, and after a somewhat lengthy discussion regarding why I wanted to terminate and why I didn't want to move my service, I was told that my account would be terminated after I completed a form which would be mailed to me. Well the form never arrived (I had completed forwarding information before I moved and my account email address hasn't changed). One month later, no form has arrived, and I continue to get billed. I understand the hard sell to keep a customer as that seems to be the norm these days, but the missing form and continued billing irks to say the least. The service has been decent all these years, but terminating has left a very sour taste in my mouth.

This matter has been taken care of.

MONI's traveling salesman gave us some extra services that we didn't have before in our house so we signed up with them. I was pleased with the installation of everything. It was Platinum Protection that installed everything, while MONI is the monitoring service. We've been using them for almost five years now. However, the price of their service is $50+ a month compared to other services that are $30 and below. Nevertheless, I feel more secure now. We've added the mobile access to it so it’s no longer going through phone lines, so that helps out a lot. That increased the security too, so no one can come in and cut a phone line just to stop the service. Overall, it was an excellent service.

Two months ago I looked into upgrading my Monitronics system after leaving a friends house and admiring their security system from another company. I called Moni, and they said that they do not qualify for the website promotions since I was already a customer (8 years I might add). I asked them what do I qualify for since I have not had an upgrade since joining the company. To my surprise, I had nothing nor were they going to offer me any promotion. I was upset, looked around to change, but decided to stay because I did like their service. I decided to wait to cool off and see if they offer something down the line. Two months later, nothing so someone approached me to see if I would be interested in their service and decided to change since Monitronics again after I called a second time would not budge of upgrades.

I'm updating my rating and changing it from 3 stars to 4. The company responded not only to this review but directly over the phone to discuss the various issues brought up in my review. The Customer Service Rep was helpful and seemed very concerned about the issues raised. As a result, my monthly charge has been reduced through the end of the contract, and we'll be reviewing our options with a more positive stance towards Monitronics. I feel this is a great example of their good customer service.

I'm very satisfied with MONI. They respond fast whenever we open the door. They send me a message right away. I've also spoken to customer service once and they helped me a lot. They answered everything I asked about. I would recommend MONI. They're a good service provider.

My wife and I were planning on getting a security system and the MONI sales representative happened to be the first one on our step. Their system was up to date and he showed me how it worked. The customer service was great too. One time I was trying to see if they had any available upgrades and they sent somebody out. The guy they sent then told me I was eligible for an upgrade for the window or the shutter window protection. He came on time and everything was functioning fine. I like the system since day one of using it and it's a lot easier having it. We feel a lot safer and the system lets me know or I receive a text message in a few minutes if a door is left open. We've also had people come over the intercom the whole night and the police jump in out here. So I'm very pleased with MONI. They're very professional and everything they told me is what was tested and what I received.

I had ADT security before and if its power was cut-off, we would not have security. The Monitronics rep told me the difference with their system and that’s the main reason I changed. I was really sold on the idea that if somebody would cut the wires, the ADT would not work and theirs would and I just took his word. I felt that it was worth the change at the time. One time, the system was giving false signals. They came over, tested the whole system,and replaced the item that scans in the living room movement, and there was no charge. I'm satisfied with them.

MONI has more to offer. I always use their home automation, and everything has been fine. I have a couple of times when I messed up. Usually, it's when I do something wrong like forgetting to leave the key, leaving the alarm on when the cleaning lady is coming by accident, and that was a mess for me, but the customer service handled the mess well.

At the time that I signed up for a home security service, MONI seemed like the thing to do because of the service that they provided. I feel safe with MONI. So far, I’m happy with their product and what they’ve been doing for me. I have no problem with anything that they’ve done. I like it.

Received a phone call from a rep who was very apologetic.

I wasn't happy with Vivint, and I liked the price, the deal, and everything that Monitronics offered. I talked to the customer service team about replacing some batteries and they were able to tell me what I was looking for to replace the batteries in and I was able to turn the thing off until I could get it replaced. The system makes me feel more secure at night. That’s usually the only time I turn it on unless I’m going to be totally away from the house and the dogs are in a kennel because my neighbor usually takes care of my dogs when I’m gone. Overall, my Moni experience has been very positive.

Only two negative reviews? Hard to believe. Perhaps people across the country don't know how to review a business that's out of state. I recently completed a three year contract with Monitronics. I no longer needed their services, so I called them and asked them to terminate services. They forced me to listen to a sales pitch at the end of which they still refused to terminate my service. After two more phone calls a representative stated "I will send you an e-mail. If you do not see it in 72 hours, call us back." I could only imagine being subjected to a third sales pitch. I contacted them via US mail and received an e-mail after that.

The company has called and addressed my concerns about the rate increases. I hope to continue to use them in the future now that they have resolved my issues with them.

When the guy from MONI Home Security came out, he was pretty good and I just went with it. With the neighborhood changing the way it is, my sense of security has heightened more than before and I'm satisfied with MONI.

I signed up for this system May 2013. Oct 31, 2013, we had a flood in my neighborhood that destroyed my house, totaled my truck and washed away most of our inside belongings. When I notified your company about this I was told that I had to continue making payments. Well I still believe that I should not be making the payments. The security equipment does not exist. My house no longer exist. I want a refund of all the payments that I have made each month since January 2014. I will be sending this information to Texas Attorney General's office. I am paying for something that I do not have, that is not doing me any good. We were homeless. The equipment was not even all your property, it was a part of ADT Security. The property address was **. Please respond asap. Thank you.

MONI came to our door, and gave us a good pitch and a good package. I needed to ask their customer service team some questions and they helped me. Everything’s working good so we’re happy with the system and the company.

Company is a fraud. I paid for years and when my house was broken into, their alarm system did not work, they did not call, and no police were dispatched. They claimed that I needed more equipment. My daughter was touched by the intruder and lucky that she was not harmed. Under duress for the safety of my family, I reluctantly agreed to the equipment but immediately checked the accuracy of their so called upgraded system and repeatedly (with alarm set) alarms were NOT going off when they should have been triggered. I decided to change to a local provider and the very day that the lines were cut to Monitronics device, you're right NO ONE CALLED!

I called a few months ago and was told to switch my batteries on the camera in my house. I did, it worked about 2 weeks and stopped. I have had a signal telling me I have a low battery since I purchased this system in 2012. When calling today I was told I needed to use Lithium batteries. I ended up on the phone with someone telling me my contract expires in Feb when it was supposed to expire last year... who renewed it? I then got transferred to another phone to cancel the service EXCEPT they wanted me to call back in 15-20 mins because their system is down. Perhaps the bank system will be down when the next payment is due?! This is so disturbing... what am I paying for, the sign that says I have an alarm?

MONI is doing more for less and I don’t have any problem with their people. I’ve had a little bit of problem with the SkyBell that was installed, but that’s a software issue. They got it fixed and it’s better than it was. The failures in the program have something to do with the way the software worked so I’m not a hundred percent happy with the software, but it at least works. It doesn’t exactly work as seamlessly as I expect it to. The technician who came was good and knows his business.

I have been attempting to cancel my account for MONTHS. Actually years but I couldn't cancel until my contract ended because it would have cost me a fortune to pay to cancel. So once my contract period ended I called and requested they cancel the account. I was told they can't do it over the phone and to send in a written request. So in July I sent a letter telling them to cancel the account. In August they withdrew the payment from my bank account. I sent the bank a copy of the letter and they refunded my money.

I recently moved from my home in another state. I called Monitronics to have the system shut off. They informed me that I was a year short on my contract and that I had to pay out the entire year, even though I wasn't getting services for that year. Then, before I could ask for a bill, they told me that if I didn't pay, they would send me to collection! I didn't even get an invoice yet and they are threatening me with collection, for goodness sake. I had auto payments and was always on time. I'm not sure why they would treat someone like that.

The service of Moni seemed fine. We went with them because they are wireless. We had ADT before that and we felt secured with them, but we wanted to go wireless and they hadn’t offered anything as far as that went.

Monitronics took over Zenith, and I've had them since and they have been good. I once contacted them for a new yard sign because we had a windstorm that tore the sign apart. Then they sent me an email that their name has been changed to MONI and that I had a "For Standard" package at $34. I had my windows and two doors covered but I'm paying $40 a month so I don't know what the deal is. However, I have nothing bad about them and have recommended them to other people.

My contract was sold to Monitronics several years ago. I had the service in two homes. I didn't have any service issues and the few times the alarm went off, the calls to us were fast and professional. I had a note in my calendar to provide 30 days written notice to cancel 30 days before my contract ends, which was this week. I looked online at many other alarm options, and I read that Simplisafe was inexpensive and easy set up, no contract, etc. To replace the current equipment I have in both properties came to almost $1,000.

Been a customer since 2008. Called today to cancel my account, because I'm rebuilding. Had to pay $386.00 to cancel!! I called back in 2014 to cancel services, but they lowered my bill, so I stayed. They are definitely getting that $ back!!! I'll definitely get another Monitoring service when my new house is built!!

The company refunded one month service and assured me that I wouldn't be charged any further. Although I will not use this company in the future, based on the resolution I received, they have left me with a better view of the company and I am now a satisfied customer.

My next-door neighbor had MONI put in and I told them I had to have one too because I was going to be living by myself. Their tech put it in for me and I’ve been happy with it ever since. If I didn’t have it, I’d have been dead. One time, I was vacuuming my living room floor and must have gotten tangled up in the cord because the next thing I knew I was looking at the carpet. I had fallen and broken my hip and didn’t have my phones with me so I couldn’t get to anyone. I thought of the red button so I pushed it, then pushed it again and again. Help came and I told them that they had to break the door down or the window out but I thought of my son who had a key to the house so they got a hold of him and they took me to the hospital. I’m now getting completely over my broken hip. However, after I got through with it, the system wouldn’t work. They had to come and fix something about it. But, I got help and appreciate it.

RUN FORREST... RUN!!! I had Monitronics Security for 39.5 months and then I sold my home. I called them at least 15 days, perhaps even more, before I closed on the sale of my home to close the account. I was not informed that I needed to write a letter to close my account at that time (remember, I did not need to write a letter to open the account), instead, a company rep came to my home to get me to sign a contract. Finally, after several telephone calls, they agreed to cancel my service, by using my security code (you know, the one that you give if your alarm goes off, and it's a false alarm), BUT... I kept getting a bill for $41.49. When I called them back today, for the third time, they explained that they could only backdate the cancellation to the date that they agreed to close the account, and not the date that I sold the home. So, in other words, they want paid for service that they did not provide me.

I had a 5 year contract. I sent a letter as instructed to end service once my contract ended (Aug. 5, 2016). They continue to charge me! I call to find out why I have a bill. I paid what was billed me ($44.00). They continue to call me DAILY. They want $66 more! It's Oct. 2016. They still want me to pan out money for services that ended MONTHS ago! I had always paid on time & now they just won't GO AWAY!!!

My husband & I have been with Monitronics since 1999. Their system worked for a couple of years & then never again worked. I attempted to cancel today via telephone & they made it as difficult as they could. After jumping through all of their many hoops on the phone, answering questions for 20 minutes, the representative tells me that the account is not canceled & won't be canceled until my husband responds to an email that Monitronics won't send out for 24-48 hours. He has to respond to Monitronics within 7 days of receipt. If he doesn't, I have to start over. If he does respond within 7 days, then a customer representative will call him to confirm. Then & only then will we be considered to have canceled the account!

It's been a really good experience with Monitronics, except they got answering machines now. I used to call directly and then get to speak to a human being. I've been with them for a long time and they've changed a lot since I've been with them. But the rep that came recently when my panic button's not working was over the top. He was really on the job, very professional and it was a pleasure for him to come into my home. I would recommend them.

I've had Moni since August 2015 and my service started out great. Since then I've had 3 issues. My most recent issue is my outside camera not working. I called to report this last week (10/6). Somebody was supposed to call me within 2 business days. That didn't happen. Now a week later they are telling me they can't get a technician out until next week. This is unacceptable.

When I first got Moni service, the salesman told me that I can cancel anytime if I move. That's why I choose the alarm service. Half years passed, I moved, I called in to cancel the service. They told me service can only be cancelled after 12 months if I move, at least I need to pay 12 months fee. Then I wait and make payment. More than 12 months passed, I called again. They told me I can never cancel the service until end of the contract. Then I call in to file a complaint, the guy in the phone just talking **. I want to know, does the company do in that way or they just hire the dishonest people. If I can, I would tell every person about this. I think I should file a complaint to the department and tell to the news! I don't know is there a court will take the case like that.

I have used Monitronics before and they gave me a good package when I moved. They offered me a very reasonable price. I had a very good experience with the guy who installed the system. He over-exceeded any expectation I have.

We were with ADT but we wanted another security, so we got Monitronics. We had an issue with the system. We have an old keypad and an older panel box and it was giving us some problems, so they came in and replaced the whole system. They were able to get the system in pretty quickly and got it working. It's been very good so far.

The home that we bought has Monitronics set up so I called and talked to them about the service, what they offered, and everything. Thomas, the person who came and set it up, was very thorough. He explained the whole system to us, how everything worked, and we're very pleased with that. However, I've only had it for four days, and I've had several phone calls and e-mails. I was like, "Oh, my God! They're going to bug me every day about it." But other than that, I feel very secure with it.

Since installing my security system with Monitronics, my girls feel more secure if I'm not at home. I spoke with their team when my alarm went off. I was pleased with the service provided when they came to my home. Overall, I would recommend them.

Moni's cost kept going up, and is about $20 higher than its competitor. And when their rep came to my house, he checked the system all over, said I needed the batteries, and then he sold me a battery for $50. I went online and could have got a battery for less than $3.00. That's a rip off, but nobody ever heard of Moni. Furthermore, I had a hard time finding who to call. Finally, I found the number and called. But I'm thinking about doing something else.

I had a conversation by phone with Ashley from Moni, and she was good enough to finally remove it to zero balance and take it out of collections from Southwest credit. Considering all the pain I went through on their behalf and wasted time, and since they caused the problem in the beginning I can still only give them 3 stars.

I've had a good experience with Monitronics. They were the ones that had contacted me. At that particular point, I had decided to get an alarm system because my son was moving out and I was going to be living alone and I liked what they offered at the time. When they came to our home, I'm pleased with the service. I'm not so pleased with the price anymore. I want to get something real cheaper than that. But the most positive part is when my son opened the door by mistake and didn't turn the alarm off, the police was there in five minutes. So that really impressed me. I feel very comfortable and very safe. I would recommend them.

My realtor recommended Monitronics back in 2009. Recently, they upgraded the panel. There was one time we forgot to close the door, then the alarm went off and they quickly called me.

I signed up for alarm service for 2 years with NorthStar Alarm. Apparently Moni is now my provider, though I never signed with them. I've had issues with my system, and it's not been functional. I wrote a letter and asked to cancel my service, which is what I was told to do. I was still being billed, so I called Moni. They informed me that I was in a 60 (?!) month contract and would be required to pay the remainder of 42 months to cancel my services. My monthly rate is $58.99, so that would be over $2,400 to cancel my service. I have offered to return the equipment, but they will not allow it. This is not the deal that I signed up for, and not a company that I chose to do business with. I want out and should be able to cancel for a service I no longer wish to receive. I don't understand how this "customer service" is allowed to stand.

My son hooked Monitronics up a few years ago and my wife and I took the business over so I transferred the account to us. Our system system is working good and we are pleased with the service that Monitronics provides.

I got hooked up to Monitronics by the builder of my house and everything has been quite positive when I've called customer service for testing purposes, or for things not working right and needing replacement. I'm pleased with their service.

My parents had Monitronics for years so I decided to use them too. Their reps were helpful, but the problems aren’t always resolved right away. I called to change the number and the next time there was a false alarm, they never called again. I called back to change it again, everything’s changed and they’d call that same number again. So I was having issues with that not happening. That’s the only real issue I’ve had but it’s resolved now, but it took them three years to resolve it. Since its installation, I can leave the house and know that my home is protected.

Monitronics bought out the company that I had my security with. I haven’t had any problems. When I have had to talk to someone down there, it’s always been satisfactory. Overall, I've been very satisfied with it.

There was someone going door-to-door who talked to us about getting MONI and it seemed like a good deal. I liked the integration they had with their system and also the home automation angle where I can access it on my phone and online. When we moved, we contacted MONI to move our service. They were very friendly and they worked with us to get a fair price for our new system. We were a little bit frustrated, though, because we thought the advertising on the free move was a little bit misleading. We came to find out that they still charged us some for the new equipment in the new location, but their demeanor and everything was fine. Security has been a little bit better with MONI too and it's nice that we can punch in the alarm. We feel safer even if we accidentally forget to lock a door or someone comes in the window.

Working with Monitronics employees was good when they came to my home. I've also dealt with their customer service for my account and for basic stuff, and it's been positive. At first, I wasn't quite happy with the system because Moni changed from the hardwire to wireless, and there were some misunderstandings and confusions, but for the most part, they worked the system out, and the sense of security is the same.

Most states have a legal limit on how long a contract can last. Monitronics runs up to the length of that limit. They do that for a reason--to lock you into a contract that you do not want for as long as possible. Note that this will never be mentioned to you in the sales process. They'll sit down with you, speak to you about all the benefits, throw a bunch of pamphlets in front of you, have you sign a couple of forms, and then be on their way, except there's one thing you only figure out months or years later when you try to cancel.

I have only had a problem with 1 other company in my entire life, so just know I'm not picky or hard to please. This company is really really bad. They have no idea if your equipment is working properly, they don't care. My alarm system has not been functional for years, but I was obligated to pay them due to a ridiculous 5-year contract.

There should be a selection for MINUS 5. Tried to cancel service because it basically was non existent. Instead they kept taking money out of my account. When I stopped that inadvertently because of a lost credit card, they sold the account within what is called a "bundle" to Monitronics. As it turns out, they NEVER ONCE monitored my home. Only when I contacted Monitronics to cancel, did they have an Oh ** moment and all of a sudden I got an event notice by email saying I had an open door. Even Monitronics is unwilling to cancel because apparently they paid a good amount of money for the bundled accounts that Guardian did not want. I won't even go into the misrepresentations of the sales person.

I spoke with people at Monitronics in two different environments. One was when I had first enrolled with them and another was when I just enrolled with them. Currently, the people that I have talked with were very helpful, knowledgeable, and easy to deal with.

I feel safe having the Monitronics security system and would recommend it. Their rep was quite good. However, I ordered the camera for the front and the back and they’re pointless. They’re not what I expected, and when I called back three days later, there was nothing I could do about it. They said I still have to pay the $600. If the lights go off, they don’t work and record constantly. I have to log on and turn them on. The cameras are marketed as a constant monitor that records immediately if somebody walks by the camera and it does not. It only records if it’s triggered and somebody opens the door. So it doesn’t do what they say it was gonna do.

We purchased a home recently and the previous owner recently bought a contract with Monitronics for three years and she was only eight months into the contract. She was going to pay $1,700 for majority of that time towards the monitoring contract. However, the escrow company that her real estate agent hired paid the installation company, Capitol Alarm. Apparently the check went to them and not to Monitronics. It was supposed to pay the bill at $55 a month for the next few years. Therefore, I’ve got two bills from Monitronics telling us that we owe them money.

I was sold a system years ago, and told this is a 1 year contract. Then later found out when I moved and had bad service and tried to cancel from them that it was a 5 year contract. What is this a vehicle loan? No flash forward two years. The billing department can't ever figure out what is owed, they have charged me for dispatched security that never showed up, and when I call to tell them I'm cancelling they say "Please call back tomorrow." NO! End my service and EXPECT me to network with every contact I have to never ever do a business or home alarm with you. Horrible business practices! Shame on you Monitronics!

Moni happens to be door-knocking in the neighborhood, which I hardly ever do, but we were not pleased with our existing company, so I was going to clear them out. We recently had some home automation products installed in the house, but Moni's website doesn't provide a lot of information, so I called to find out about the products, and the customer service team answered every single question. They were also able to find me a discount to help with the price of the product, so that was great. We still feel that the house was as secure as before, so what we had installed was a convenient item.

Monitronics improperly installed my system 2 yrs ago by not connecting the audible panic siren. Also the contract was written for 5 yrs (which is now illegal) instead of 2 yrs as my previous contracts have been. They refuse to cancel my service or refund me at least half of the ($1,032) that we have paid so far. They say they are going to do one thing and they do something else. They told me that we would have cellphone monitoring capability but we don't. We want to find another alarm company for our home because we do not feel safe with this company.

I had been with Monitronics since 2009 and I'm not sold on them. I was about to leave them because I needed a better system. They could have offered me a better service and they weren't offering it to me, so we resolved some of those issues. The service tech was very good. I have an issue with the number 1 button not responding, but for the most part, it's working well and I feel safe.

Monitronics' reps were out one day, walking in the neighborhood, and letting everyone know that they were available. They left me some material to read over, so I decided to try them out. Since I had them at my previous home in Chickasha and I have not had any bad experiences with them, I decided to get back with them when I moved. A couple of times, I had some false alarms because my father had access to my house as well, and he sometimes stumbled when turning off and on the alarm. Then a couple of times, it was because of the battery being low on the sensors. I would change them, but my panel would still show that it was low, so I would have to reach out to Monitronics to see how to clear that.

We purchased the business and Monitronics was already existing in it. The previous owners had a good experience with them that we just kept it. I talked to the Monitronics team when we first took over the business because we needed somebody to come out and give us a tutorial on how to use the system. The rep was very informative and answered all of our questions. He also took his time to go over everything. Overall, everything's been great, and there have been no problems.

Bill themselves as no contract and can cancel at any time. When trying to cancel the service, they stated we had signed a 5-year contract. Fraudulent company.

The prior tenant had Monitronics so I continued from there. So far, the system is good and we had a great service when they came out. Everybody was cool.

This is the second time we needed medical help and I went to press the button when my husband had a heart attack and nothing happened... I was in a total panic and I stood there pressing the button, holding it down trying desperately to get help for my husband. I finally had to hunt down our home phone to call for medics. This cost time... precious time and my husband's life was at stake. He was taken to the ER by ambulance and had emergency bypass surgery... So this was a very serious heart attack. Shame on you Monit-don't-work-tronics! I want our money back. This is the 2nd time you failed us when we had a medical emergency! Damn you!

My mother had Monitronics, she passed away earlier this year. I tried to cancel the service and they told me it doesn't matter that she died and I would have to buy her out of the contract. Apparently she signed a 5 YEAR contract. I had to get a loan to cover her burial and now I have this additional monthly cost to bear for years. I know my mother did not intend for this to be the case and I feel like I should not be responsible for this expense. I do not need or use the service.

Monitronics was already installed in the house that I bought. It seemed like a great system and I really like the keypad to get in the door, as well as being able to unlock and lock from the phone. I called to reset my code on the door and the reps walked me through it over the phone. I have less worries since I started using them, and feel safe even if my boyfriend goes out of town all the time.

I've been using Monitronics for five years. We've had to have somebody come out and do a repair on a unit. I have a wall unit downstairs and another one upstairs. The person left the wire hanging out on the one upstairs and had trouble getting it back on the wall. It still works, but I keep forgetting to call about it. I feel a little safer having Monitronics, although the people breaking in in our neighborhood have been able to go around the alarm systems. They're in and out in three minutes apparently and that's not encouraging.

We had another security service provider before that went out of business, then Monitronics took over. I talked with their customer service team sometimes when batteries went empty or the alarms couldn’t be bypassed, and it was a positive experience. I was also pleased with the service they provided when they came.

We have been trying to cancel our service (we are way past our contract) but keep getting a run around. First guy said he could lower our rates and gave us a $100 credit and told us he would call us back in 2 weeks with the new rates he could off. Well that was 4 months ago no phone call and now we are being billed again. I called again today and the lady tried and tried to get us not to cancel. When I finally said, “NO I WANT TO CANCEL,” she said, “Ok, we will send you an email that will ask you some questions, respond to that and they will cancel!” WTF!!! I have to cancel via email??? Not only that but she hasn't sent the email!

We were a military family for a while and moved quite a bit and Monitronics was awesome every single time. They had no problem disconnecting and reconnecting. I did the tear downs, but they always did the set ups. They’re always super fast and courteous about it no matter where we were in the country and they always had someone that can install. With their security device, I don’t worry as much about the house when we’re not here.

These guys have THE WORST customer service! My sister had the service. She DIED and I can't get them to cancel the service. The bills keep coming. I called them on July 29 and customer service was "so sorry" and cancelled the service and said no more bills (I had paid the current bill). Then I get another bill. I call again and send a letter dated Aug 14 saying again why it was cancelled. Then I get a form "Oh, your cancellation isn't complete: fill out this form." I did. Then I got ANOTHER bill. I called again and the guy said the signature was wrong on the form: OF COURSE - SHE'S DEAD!! So I'm transferred again to "Cancellation dept" and she says I will keep getting billed until OCTOBER. Why? Because they only cancel BY LETTER which of course the guy I talked to on July 29 DIDN'T TELL ME. Just a ripoff and completely gross. The service isn't even on in the place but they are charging anyway.

Thank you, Ashley for your call and assurance there would be no more robo calls. I also appreciate you looking into the phone recording of my cancellation attempt to ensure this type of incident does not happen again. Your call is a good sign of a company that does care.

The neighborhoods now are not safe any more so we thought having a security system would be another level of security for us. Since having the Monitronics system, we feel a little more secure. I would not feel comfortable without it. One time, my garage door sensor had fallen off, and we had to get that replaced. The technician came and took care of that promptly. And then a couple of months ago, we moved and just had our service transferred to the new home.

I am happy to report Monitronics worked with me and my issue has been resolved. I will upgrade the rating to 3.

I am selling my home, and moving into a rental. They are trying to make me pay out the remainder of contract. I have sold my home. I am moving into someone else home as a short term rental. I cannot transfer the service and Monitronics is refusing to let me out of my contract. They are telling me that I have to pay out the remaining 5 months of the contract. As a business owner myself there are exceptions that are made. I will no longer own this home as of next week but I am expected to pay for a service that is being disconnected. This is theft at its finest. How is it possible that a company can go after a consumer based on a contract when the home sells? I was deceived from day one by the installer and I am extremely disappointed that this is how a company would treat a customer.

Monitronics was in the house when we bought it so we continued the services. I've talked to their team and it was good. We’re used to having a security system and glad we still do.

My experience with Monitronics was fabulous. For the most part, it was the result of my dealings with the customer service representative. I was fed up and about to cancel because of their lack of customer service. Security companies think they come out and they put the device in there, and then they leave and you're on your own. She talked to me and told me that she appreciated my business, and helped me out, fixed everything up for me and made everything good.

After completing the contract period, I decided to discontinue the alarm service from Monitronics. I went through their lengthy, "anything to retain" difficult process, including sending the required letters. That was in April. Every month since then I have received an ever-increasing bill despite this. Every month I have contacted them and received assurances (and another "retention" attempt from their "customer loyalty department") that this would be taken care of and collection attempts stopped. Lies.

I've been here for a bunch of years now and I've had Monitronics for more than five years. It gives me peace of mind having their security device. They were responsive when I've had false alarms. Then I had them come out to upgrade my system. They were here on time and got it done quickly.

I have been with Monitronics for over 15 years. We took the system from our old house to our new system without changing any services, terms or equipment. We have always had the front and back door monitored and no other sensors. For many, many years, I have been on a month to month basis with Monitronics, no contract. In June 2016, I contacted them to see if there was an upgrade to my old equipment that I could get. I recently spoke to another alarm company and they told me what they would offer me for the same price that I was currently paying Monitronics. When I called Monitronics, they were able to match the other company and even do a little better, so I decided to stay.

Over the last couple day's, I've overlooked my review. Been in contact with one of the employees (Ashley) She tried her best to resolve this issue. She offered to have a Tech come out to my store. Sadly I've cancelled with this company.

I've had Monitronics for about 10 years and I stuck with them because their price is average and they’ve always done what we needed them to do. So we're very pleased. When we've had issues with our system, they’ve talked us through it and sent people out to fix it. It was a great experience a lot of the times. Steven was sent out last time and he came here twice already. He was wonderful, did great customer service, very professional, very polite, and topnotch. I had actually emailed his boss about how great he is.

I would recommend Monitronics. I recently moved so I had to transfer services to my new house. I dealt with them then, and every time I had to call, they’ve been good.

This company is a scam. The man came out to my house on my daughter's birthday. He said he would take over ADT for a lower price with no new contract. I tried to cancel our account as the equipment is terrible and service is poor. I was told we were in a 5 year contract and would have to pay 2300 to get out. Huge scam. Absolutely do not use this company. I had ADT for 5 years - wish I could go back in time and keep my ADT service.

Monitronics monitoring our previous house for about 4 years and recently moved, which required us to cancel our service. While we were customers, the service was great, with prompt responses to all alarms (thankfully all false). However, trying to cancel the service was possibly the worst experience I have had with a company. I called customer support about 2 weeks in advance of our moving date and arranged for them to stop monitoring the house/system. They advised me that I needed to send a signed letter indicating my desire to cancel my service, which I did. I also indicated in the letter that I expected to pay a pro-rated bill since I was canceling before the month ended. Apparently that letter never made it to their corporate office, since a month after we moved I received a bill that not only included the month after we had moved (when they were not monitoring the old house) but also a full bill for the previous month, plus late charges.

Monitronics is not doing a good job in protecting me. I've been attacked while on their watch. My next-door neighbors are doing terrible things, having some homeless person go and live on the second floor of my house. When I go to sleep, this homeless person comes down and steals my drugs, goes in my kitchen, and steals my food. He also attacked me, collapsed my cervical spine, and blew out both rotator cuffs. My neighbors also keep taking the control panel. I have four keypads from Monitronics. I have one in the living room, one in the powder room, one in the kitchen, and one in the family room. Right now, it’s saying zone 25 – not working. The one in the powder room is where I go to talk in private because they've embedded someone on the second floor of my home--the screen will show this. It's one catastrophe after another. They tapped my phones so they hear all of my conversations. I'm living a total nightmare in this house.

I have been trying to cancel my service for the past 2 weeks and keep getting the runaround. They said they emailed me a cancellation letter twice to sign and I've yet to receive it. I called again today and they said I should receive it by Friday!! Why does it take 3 additional days to send an email? I would NEVER recommend this company. It seems to be a recurring thing for them to drag their feet when you try to cancel, not to mention you get charged for everything, i.e., maintenance.

Service was as expected until we moved and tried to cancel service. We have been going back and forth with this company for months now. I called several times, then send a certified letter, then continued to be billed and call them again. They said that they were now billing in error, the account is cancelled and nothing further needed. Now, 2 months later, I receive another letter stating that the letter was received (this would have been months ago), but they can't cancel the service unless I call them to confirm that I want to cancel. I wish they would state how many calls I need to make... 4,8,10? How many calls do I need to make to cancel this service!?!

When Monitronics came to my door, I still didn’t have security at that time. Now, I've been their customer for 5 years. The customer service is good, personable, got me what I needed or answered the questions that I had, and was able to help me out. I talked to them one time trying to renegotiate the price and I got a conclusion to my benefit. The service was quick when they came to my house. One thing they can improve on though is upgrading the battery that goes into the wall unit or the alarm itself because the lifetime of the battery seems to be short.

The reps have been polite and accommodating. My experience with Monitronics has been good. However, their prices have gone up over the years and I'm not a huge fan of that. We only have fire and it’s $30. Monitronics is not who we would actually want to stay with except that wasn’t an option for the type of house that we moved into and because of the setup that was already in there.

I had Monitronics for 3 yrs., and my contract ended. So I asked if they could be a little more competitive with price. I'm retired and was severely injured on a job site, which ended my occupation sooner that expected. I said I hadn't gotten a COLA since 2014, so they lowered the price. I had a battery that was old and needed replacing. They sent me the battery and on putting it in, the panel went BLANK. I had their tech support on the phone. They told me a tech would be out in 24-48 hours. Only that was biz hours and this happened on a Thurs. so that meant Mon. and the tech. would be out. WRONG! It takes 24 to 48 hours to request a tech and then he has to schedule you and if you're "x" number of miles away, he has to have his mileage approved!

I've been having a good experience with Monitronics which I chose because of them having good reviews. They were friendly and showed me how to use the system. Though their price is relative to other home security providers' at this time, they could improve on it.

Sales person lied to my wife and I about term of contract. Fine print said 5 years! I never would have signed a five year contract for this service. My fault I didn't read the fine print well enough. When I told Monitronics about the representative, they said too bad, the contract says five years. They would do nothing about the lies the rep told my wife and I. I will find a way to cancel and let everyone know what crooks they are. Do not do business with them. I bet the only good reviews are by their sales staff.

I had another security provider before but after speaking with the rep from Monitronics, I was comfortable with what they were telling me about the system. I like them better and have been with them for over two years now. Recently I had to have someone come out and look at my system and the representative that they sent out was very, very, respectful and knowledgeable about what he was doing and I'm grateful for that. He had excellent customer service and I'm big on customer service. They addressed everything that I needed to have addressed and made sure that I didn't have any further issues or concerns. As of right now, they're doing everything right. Continue to give good customer service because that goes a long way.

I travel a lot and I have peace of mind that my home's secure with Monitronics. They gave me an upgrade because my system was old and they were not supporting me anymore if something happened. I've spoken to their customer service representative when I had to update my credit card information. Then I had an issue with the alarm. The last guy that came to the house was real good. He was getting the bell and that it was staying on even though the alarm had no errors. The water gets inside and he fixed it right away. He put a new part and told me that he'd put the bell in another position so the water is not gonna be an issue anymore. They'd always send somebody when I call. It only happened twice and I had no problem. It works and I'm happy. I would recommend them.

The customer service team at Monitronics is very helpful during the upgrade and when I wanted to order some signs for my yard. They did a quick upgrade when they put in the new system and they were very, very nice and friendly. It was a completely positive experience. It's all wooded where I live and when I'm by myself, the only way I can sleep is with my Monitronics system on. My teenage daughter feels the same way and it's much safer. I'm happy with everything and I have no interest in looking anywhere else.

The representative answered all of my questions. He acts like he was generally concerned with my problems. He gave me information, and explained it in a term that I could understand. I appreciate the quick responses from Monitronics when I call and need service. I am totally satisfied with them.

Monitronics' prices were better. They were really friendly when they came to service my home. It's been two years with them and it’s been good.

There is almost no information to be had about how to cancel. I've already tried to call in several times and gotten nowhere. I finally found out that I can write the cancellation letter WITHOUT having to talk to them and am in the process of doing so. I am cancelling for personal reasons and no one will let that drop. I do not want to sell my system to anyone else. I just want to cancel my service. AVOID these people. It's like a gym in terms of scammy payment schemes. This process is going to take months to resolve.

I had my outdated panel replaced with a wireless one and the reps at Monitronics were friendly and accommodating. They provided quick and delightful service.

I love Monitronics. I like that I can switch my alarm over to my cellphone. Whenever I set the alarm off, their customer service team has been very responsive. I'm also looking into upgrading because I need a motion detector on some of the things in the back of my house.

Monitronics was the best since it was louder than most security service providers. Also, it alerted us when people were opening the doors and trying to come in even though it was locked. It also alerted the authorities faster.

My installer recommended Monitronics as our security provider and we've been their customer for almost a year now. It's been mostly a positive experience although we had some difficulty with one of the equipment on our front door lock. We contacted Monitronics recently and they did a nice job of making arrangements to have the lock replaced. They made right what we were having a difficulty with in a fairly timely manner and were receptive to our need. The individual who put in the original equipment didn’t do a very good job and the installed equipment was defective. But upon follow up, Monitronics sent someone in again who corrected the problem. My wife was home the second time around and I wasn’t there but they effectively corrected the problem. Everything seems to be great at this point.

I still find it unbelievable there is no way to break an alarm system contract without paying something. It's unfortunate that everyone is lumped into the same category leaving no room for truly extenuating circumstances. But a business is a business, stockholders before customers. With that said, I do appreciate that Marisol did what she could to have the contract terminated and lessen the buyout amount.

I've been with Monitronics for about three years now. Their technician was very informative and I've never had any issues.

I cancelled my service in June 2016 and we sent a letter in. They said they did receive it. Already mailed another in July and we were supposed to receive a refund for July. Nope. Instead we received no refund and have been charged for August because they say they haven't received the 2nd letter. I already disliked this company. They are more expensive and also failed us when our home was robbed. Now they are trying to take $130 for unused, wanted or needed services. Please use someone else.

I've been using Monitronics for 12 years and their service has been okay. I called them a few days ago to make an appointment because I have some problem with two doors and a motion sensor. They responded well and they came and fixed it yesterday. It was a positive experience and I'm very pleased with their service.

We are in the process of moving and wanted to say how disappointed we are in the customer service we have received during this process. We spoke to two agents who were very helpful in explaining what needed to be done and after those initial phone calls we thought we had it taken care of. Since we are still under contract we understand that we cannot just cancel the service, but we are currently having a house built and therefore do not need the service until at least December (we sold our home and are renting). The agent explained that he could freeze (or credit) the account until that time and once the house was built we could have the system installed and our service would resume where we left off in July.

If I could give no stars I would. Worse security monitoring service ever. I had a 4 year contract that was supposed to end December 2016. In June I paid my monthly dues up until that month. Instead they canceled my services 2 months after my huge payment and charged me $269.94 for a canceling early fee. I called to work it out but I got transferred 4 times and in the end they told me there's nothing they can do since I signed a cancellation letter, but I NEVER sign a cancellation letter. When I asked to see a copy of such letter they said it’s policy that they can't send it to me. So if you're thinking about going with this company be ready to get scammed and get the run around.

With weeks of trying to get a replacement for a defective medical pendant without cost, I'm finally having it replaced and without cost! I'm sorry I had to go to a review as a last resort. But I feel that the main reason for even getting a security system is to be protected from dire consequences in our own homes. I think that if the medical pendant comes with the system, a defective pendant should be replaced without cost to the customer. Medical safety is the company's selling factor. I have been extremely happy with Monitronics prior to this happening. I'm looking forward to years of satisfactory service. Through all of this, their representatives have been nothing but polite and professional.

I was a customer for a little over two years. My experience was an absolute nightmare. It took 8 months for them to cancel my service upon the sale of my home, several hours of my time, and I would never recommend Monitronics to anyone. I am surprised they have not had a class action lawsuit regarding their business practices. I would avoid this company at all costs. I am relieved that my account was finally closed but I have never felt so "scammed".

I sold my home in May of 2015, transferred the alarm system to the new owners. I spoke with Monitronics. The new owners spoke with Monitronics and I thought all was good. I started noticing they were still charging me so I disputed it with my credit card and then noticed it was happening again now... So I called them and they were able to pull my account, see all the notes, see that the account was transferred to the new owners but said because I did not send in a letter cancelling it was my fault and the account was not cancelled.

Well Monitronix called and Ashley was very helpful and after reviewing the account they decided to FINALLY do the right thing. It's sad that I had to go through this drastic measures to get them to wake up and do the right thing, and even talk to someone at the company. I think they really need to review their procedures and help their customers before it even comes to this type of action. But still, they did review the case and removed the amount owed from collections. Thank you, Ashley.

We got our alarm system through Pinnacle and Monitronics was who they recommended. I've been using Monitronics for a few years now and it's been mostly positive. I feel more secure with the alarm system. I spoke to their rep one time when the alarm was going off and I couldn’t turn it off. I had to answer a security question, but they were pretty helpful.

After the original review, I was contacted by Monotronics and the cancellation policy was again thoroughly explained. I responded that the entire process is antiquated, and appears to simply be a way to bilk customers out of a few more dollars. They offered to take the money out of the equation and refunded the 1.5 months of service. She also told me their cancellation process is undergoing an overhaul (including a paperless e-signing solution), and to watch for updates. As I previously stated, the monitoring Monotronics provided worked as expected and never gave me an issue. I'm happy they took the time to respond and am satisfied with the resolution.

Monitronics' pricing was better over the others and my experience with them has mostly been positive. The guy who came in and installed the system was really good, and when my alarm went off, their customer service team has been helpful. I’m happy with Monitronics.

I had AT&T before I got Monitronics a few years ago. There's not much difference between the two except for the higher amount charged by Monitronics. I set the alarm when I leave and turn it off when I come back. At my house next door, I had a system put in which has a monitor in each room and the garage, and it’s got a big horn which blows if anybody opens up a door. It works good and I own it. I don’t pay any fees. There was an instance when someone broke in my house next door before I had my Monitronics alarm put in. They stole stuff off my patio here and broke in my motor home and got my carburetor.

Monitronics had a good price. Their sales team was really courteous, professional, and easy to work with during purchase. We've had a better sense of security since installing Monitronics. Everything has been going smoothly with them. It was a very great experience with a very professional business.

On approximately 2007 I began a two (2) year security contract with Monitronics, PO Box 814530 Dallas, TX 75381-4530. When I tried to cancel my contract my contract in October 2015, I was informed by Monitronics that I could not cancel my contract because it was self-renewing. I disagreed with their claim and requested to speak with the cancellation department which informed that I had another extra year to go prior of allowing me to cancel the contract. For several months I attempted to cancel my contract and I offered them a total payment of $220.00 which was the amount that I owed until Oct 2015. My offered was rejected and they will not accept the payment neither they would cancel the contract. I did not receive any notification from the collecting agency. I noticed this irregularity when I ran my credit report via a free app called KARMA.

I've been using Monitronics for 7 years and my brother has it for 10 years. Customer service is very good and the communication is perfect. When I needed to lower the price, it was perfect. However, I like the older system better because it was more digital. I pressed it and it recorded. This new one, even though it's smaller, I have to press the numbers until it goes. I feel happier with the old one, but other than that, I don't have a problem. I wish I have two cameras but my monthly check does not allow me to get it.

I send Monitronics a cancellation letter. They send me a paper saying they can't cancel because I'm under contract which I don't know how so why can't they send me the bill. I'm already with someone else. They do a lot better job than Monitronics. They are a rip off.

My wife was in the nursing home and that’s one of the reasons I got the Monitronics security system. I was paying them $49.99 a month and another company called me and said I could have gotten a security system for $30 a month, but I had signed a contract for five years. I called Monitronics and the reps said they could make it cheaper but it didn't seem to happen. I was having problems with the security system, pushing the buttons to set the alarm and then I would go out and lock the door. The reps said I should go out, push the buttons to set the alarm and then lock the door. So I've been doing that and it has been working ever since. The tech who came to put the system in and the one they sent to upgrade it both did a good job.

I cancelled my service two months ago. Surprisingly, I was still billed a month after cancellation. Called Monitronics to be told I need to send in a cancellation letter and they don't accept fax. Just got off the phone with them and was told that I would not be refunded for a month of service that I was no longer using and if I hadn't of called they would have billed me for the second month. Don't waste your time with this company as they have no problems taking your money but don't want to refund it when you no longer have the service.

With the older unit that I have from Monitronics, the alarm would sometimes go off and the jam would not get the signal. But they upgraded me to the digital one and it’s working a little better. There was no issue with the first check that I did with the new one. I haven’t checked it in a few months though. They said the cost was going to be for $35 a month and lately I’ve been paying $50+. Also, the old unit was a little louder, which I prefer. We could hear the alarm when we open the front or back door and knew that it was activated while the current one is so fine that we can’t hear the alarm. We could only hope that it did activate.

Had the service for 5 years. For cancellations they will make you send a letter over the mail asking for it. You will think that will be enough?! No! They get a letter, cancel your account, but expect to be charged an additional month because they will take 30 additional days to cancel your account. Really? Will never make business with this company again, it's an unfair policy against the customer. There shouldn't be a reason to make your life miserable in order to cancel an account that is not even on a service contract. Beware.

We had ADT before and when the Monitronics salesmen offered us the wireless, that’s when we went with them. Their reps have been helpful and so far, I'm happy with them.

Want to say sorry here to Monitronics for writing the comment below. I'm already with you for 20 years and never had any problems. It was my mistake to write what I wrote. Often do and say things without thinking and this was a weak point. My one more sorry team. Monitronics to me is 5 stars.

The system that I got from Monitronics is working. As a matter of fact, I recommended them the other day.

Very polite and very knowledgeable. Also will do whatever it takes to get to a solution. Will stay on the phone with you even if you need to deal with something. It was very simple and easy to install the system myself. Came with very detailed and informative instructions and pictures to help with the setup. I'm very happy with how good the system works. It has very clear video and audio so I can easily hear and see exactly what is going on. The value is great and affordable, and you get more than your money's worth. The system is very excellent and easy to use. It is one of the best out.