Brinks Home Security Reviews

My 80 year old mother recently attempted to close her account because she was moving to a seniors living facility. She sent a letter indicating her desire to close the account but Brinks refused to accept the letter, stating it was improper because it did not detail why she wished to close the account. I followed up with them and now we need to provide a letter from her new facility indicating that she lives there and then they will "proceed". This has caused her a lot of stress and I believe it is ridiculous that a letter and multiple phone calls will not be accepted as cancellation. This is a cash grab! I do not recommend getting Brinks home security.

Brinks is supporting the monitoring for Google website and their pricing is good. They gave me a very good offer and I had a good experience with their customer service. The person I spoke to was very knowledgeable and he answered all my questions. I had a good experience with the installation as well. It took them only 45 minutes to one hour to set up everything. And they showed me how to use it. I’m happy with the system and the quality and security features are good. I might even add a few more sensors later. I also have an app on my smartphone which I use to log in and log out, and it's automatically done whenever I’m going out or whenever I’m coming back. So, I have the peace of mind about security.

Brinks is not too pricey, and they're responsible about their items and stuff. And the security system works. The newer version now is so simple and really nice. You just hook it in the wall and if anything happens, it takes a picture of who’s stealing or who’s breaking in. The apps are also very nice and simple to use.

I got a new home and I needed some sort of security system. I got Brinks and the installation was great. So far, the customer service has been excellent. I have talked to them because of the devices, since the initial system was in it and I needed some help getting them installed because I really didn’t know how. I like the features offered in the system and the ease of use with the app on the phone is my favorite. The system is sound. Also, the cost is fair and it’s a lot cheaper than most that I’ve talked to. Brinks is a great company so far.

I had Brinks before and this year I decided to get them again. The customer service that I spoke with about the set up was great. I was impressed at how simple the setup was. I was in and out in less than 30 minutes. Then, I had my nephew do the installation and it took him about one or two days to do it, instead of doing it altogether at one time. It is working fine.

I own several cellphone stores and I have Brinks' system in each location. I also got them on my home and my interaction with the reps I spoke with has been good. Plus, they're the cheapest one or the best one on the market. But the price is fair in relation to quality. But my system is not yet fully installed as I haven’t been able to link my doorbell. I tried it, but I was told that I needed to contact them so that they could give me the login.

I had a family member that had a system from Brinks. I figured I wanted to call them and see what the pricing was gonna be, and it seemed to make sense. I also looked at several companies like ADT, SimpliSafe, Vivint and Alert 350 but I ended up picking Brinks because it was the more well-known company. Also, their equipment wasn't too expensive and I liked the monitoring price. But their reps messed up my address twice. It was not completely their fault, but my card links with another address. Then, I wanted them to ship the equipment to another address but they kept on putting that as the monitoring address. So, I wasn't really getting much guidance on what the equipment was and I was needing that. Plus, I was on the phone for almost an hour and a half that day when I was talking with sales.

I have had Brinks for 5 years. Every time I call for some help I am told to go to a battery store or left to try to fix the problem myself. I have completed my 5 year contract and when I called to make sure that my services were ended, they informed me that I have 17 more months. I did not agree to this! Both me and my mother are disabled, so every time they send a customer service agent to our home they automatically extend the contract! This is not right! I hate this company, and I warn anyone to think twice before signing up with them!

By seeing Brinks' advertisement on the computer a lot, we decided to pick them. They’re good. I did the installation myself, and the system is easy to use. It works well, and we are happy that we have it. My house is safe because when the system goes off, they call right away.

We signed up for Brinks over a year ago. Thought it was going to be a good service. A few weeks after we got our service on we started getting calls from an outside service claiming we owed money but our bill was paid. We blocked the number and called Brinks who said that they were sorry and would take care of it. The calls kept coming but were blocked by our cell phone company. Then we started having issues with our sensor by our sliding door. Called about that and was told it was our problem to fix it and we would have to order a new one. We called to cancel service and was told they would send us an edocument to sign but never did. So we stopped paying.

I had ADT and I was through with them for a while because they weren’t serving the purpose because my place had been broken into. I got rid of my landline, so I needed to get another system because I didn’t have a landline. I was checking on the internet and saw Brinks. I know that name and I said, “Well, I’ll give them a try.” Installation was easy at my place of business. There’s nothing to the motion sensors, you just stick it on, and the program over the phone was quite easy. And every time I had to do some kinda adjustments they were able to walk me right through it. I’m not any type computer wiz at all, but it worked out real well.

I did the installation myself and it went well. When it came to the garage doors, however, it was pretty difficult. I still don’t have one door figured out yet, but it’s fine. I was hoping that it came out like a siren, but it did not. Overall, Brinks is good so far and I like how I can access it through my phone.

We were referred to Brinks by a neighbor and they told us that it was great. And we’ve heard in the past from others that Brinks was a great company to go with, so we signed up with them. So far, the service is working really well, but we had an issue with the package we got. We got the doorbell camera and when the guy came to install, it was not compatible with our doorbell. So, he did not install it. I don’t wanna be charged for that and we’re not even using it that service. Also, they said they’d call me back because I need to know where I should return the camera. I’ve been trying to call them about that but I haven’t gotten a call back from anybody. And one time when I put a call in and had somebody on the phone who was trying to help me, we got disconnected.

My 79-year-old mother changed her security system from Brinks to ADT after four years into her contract with Brinks. For 21 MONTHS, her Brinks security was completely OFF LINE - and yet her bank account reflects monthly withdrawals by Brinks. She never received a phone call notifying her that her security system was no longer linked to their company. For a senior citizen who lives on a limited income via her social security check, this is an absolute OUTRAGE! As her POA, I discovered Brinks continues to withdrawal $32.46 a month out of her checking account (totaling $681.66) even after I attempted to cancel payments. She has to snail mail Brinks a letter requesting cancellation--and then has to wait 30 days before the account can actually be cancelled? WTH?? I demand a refund of that money, or I may have my lawyer file an elder abuse claim. Absolutely unacceptable.

They have a good on-boarding service. They were very prompt to give a quote and install the equipment on time. I tried to cancel the monitoring service recently after paying my contract for 3 years. They have not disclosed the process of the cancellation when I tried to call them regarding the cancellation topic a month ago. I finally called today to cancel as I got the new system, and they said, they need to send a DocuSign, which will take 24-48 hours (seriously 48 hours for sending a docusign).

I return my Nest security system with the Instructions given to me under my 30 day grace period. The box of equipment arrive at Order processing center but only one product in it. Brinks nor Google team would contact finance company to report the one item found. Apparently they dont insure return labels or packages returned. I will never use Brinks nor Nest products again, but companies failed to assist or help resolve this issue. Now because of this I am sent to collection to pay for a system I dont have Installed or using.

Stay away from Brinks - Liars and Cheats. Tell everyone! Bait and switch - "cost recovery fee" = extra profit margin fee! I agreed to 29.99 per month - Initial invoice is 29.99 Plus an additional "cost recovery fee" - which I did not accept. Starting on 12/4/19 I was told by customer service rep Samuel (employee number **) the cost recovery fee would be credited back to my account for the 36 month term. Next invoice arrives and no credit and still again the Extra Profit Margin (aka cost recovery fee) is on my invoice. I have spent hours on the phone with Brinks customer service and just get more lies. As Brinks has broken our agreement - I guess my only option is to stop paying them.

I've had Brinks for a few years. I purchased our system when it was Alarm.com. I had them for 6 years before Brinks purchased them. Alarm.com would call if the system was down and at least tried to help when you had an issue. Brinks could care less. My card on file expired. They let it go 80 days then sent me an email saying they cancelled my account. Thank God they did me a favor. I called today to make sure I paid. They had me hold for an account specialist and she took my credit card information and processed my payment. Then emailed me a new invoice with the same 89$ to pay again 45 more minutes on the phone to get them to send me my receipt. Total incompetence. Never do business with this horrible company.

We are both active duty military and I recently received retirement orders. We had to sell our home to make the transition. Brinks claims we signed a 5 year contract, which we would never do, and won’t allow us to cancel since my husband is the one supposedly on the contract. Please steer clear of them at all cost.

After signing with Power Home Technologies company I was told they were bought out by Brinks. So I have to contact them for everything. 1 year into the brinks contract our smoke detector went defective. We called brinks to have troubleshooting to fix it. Everything that they told us to do, did not fix it. I asked them if they could just send me another. I was informed for a $125 new one and a $50 technician fee would be charged.. For a smoke detector?? We already pay them $70 a month for service. What am I paying for?? So I asked about canceling our service. I was informed i would have to pay out 17 months of service upfront. The remainder of a contract that we signed with the first company. Can anyone advise us... we still do not have a smoke detector and are now just paying $70 to alert us when our doors are opened.. Thanks.

I wrote to Brinks asking to terminate my service (in writing via email). Ultimately, the email was never responded to. I called (months after I have moved out of the house) and was told I cannot cancel my service over the phone. The only option is to sign a DocuSign (contract) saying you'll pay ANOTHER 30 days after I have tried to cancel numerous times on the website. They intentionally make it difficult and deceitful to terminate service. If you don't sign the DocuSign, they won't terminate the service. If you do sign it, they hold you over the barrel for another 30 days. Monitoring service was subpar and cancellation process even worse!

I have been using Brinks for home security for over 5 years. Service seems to be good until you need help. A few months ago, I signed up for a renewal and they said they will also come out to service the system for free in exchange for a 3-year renewal. So, they did. Today, my carbon monoxide detector needing services -- making beeping noise every 10 seconds. I thought it may need a new battery. After putting a new one in, it still having issue. After checking with tech support, the unit has an expiration date on it and needing to replace. I never know they put expiration date on some of the sensors. I asked why they didn't replace it a few months ago when they did the check up. She said it wasn't expired at that time.

I signed on to an agreement for home security for an agreed upon $ amount/month. I was told that this amount would never change. These crooks raise the $ amount frequently. Not to be trusted. Stay away.

We have been with Brinks Monitronics for 15 years and now we are having problems with the doorbell connection to the app. We have called many times and they can never help us. When they were a small company their customer service was amazing. I’m reporting to the BBB and would like out of my contract since we can’t use the camera doorbell for its intended purpose . They are robbing our $$.

I have been working for a week to get my system up and running. So many phone calls, bouncing from dept to dept. Broken system since March 2019 and still waiting. They expect you to keep paying even if the system does not work.

No customer service and unreliable system maintenance. There appears to be no help from this company when the system they installed is malfunctioning. Very little support to fix system when it is malfunctioning and they seem to have no concern that their customers are left with no security that they have already paid for.

As a customer, I relied on Brinks to protect my loved one's home when I couldn't. They dropped the ball and the worst case scenario happened. I was not notified when the alarm system was offline at my aunt's house in a different state and as a result my aunt's house was broken into. I experienced nothing but poor customer service, a total lack of communication, and no regard for the security of the property.

Trying to cancel service because I am moving. $344 is cancellation fee, 7 months left. Ok. No problem. They want me to wait 7-8 days to receive some letter in order for me to pay my remaining balance, and then DocuSign a document saying it's been cancelled. Ridiculous!! Take my money, send me a cancellation email! Done. Make it simple. It's 2019. What is so hard about that?? That is not convenient for your customers! We live in a customer service oriented business environment, and you surely have not got that memo. Will never use your services again, and will tell people to be wary of using you.

I didn't know for months that my security system was disconnected from Brinks monitoring. Nobody notified me. I then called to cancel my monitoring and was promised my grandfathered monitoring rate if I stayed with Brinks. After being transferred to 4 different departments I was told that my monitoring rate would double with the new system I need to install. I honestly spent an hour and a half on the phone and finally decided to cancel and go with another company because of the dishonesty.

I signed up with Live Watch Years ago. I have been on Autopay for years. When my card on file needed to be updated I find out they don't have my correct address, I wasn't contacted about the address on file showing incomplete & that I needed a permit for my new address which they didn't receive. So they kept taking my payment for over a year and a half until they needed the updated payment. 1st contact is a relentless 3-4 calls a day from Brinks to get payment. When I find out all these issues and confront them they are not apologetic nor do they care. It's another multiple department grinding machine meant to break you down until you pay. Then the account manager who says my account will be canceled in November as I asked sends me a docusign for the 2nd time because it didn't go to the correct address the 1st time.

My fire alarm, which is the entire reason we have this service, woke us up from a dead sleep. I was called the WRONG last Name TWICE by their “customer service” reps who do not speak English. I entered my code 30 times and the alarm kept re alarming so I was I was told to remove the fire alarm and the batteries and hung up on after being transferred 3 times. Terrible company. Don’t waste your money or your time with this pathetic service. I call back tomorrow and try and again.

I was with Livewatch before it became Brinks and service was fine for a while but the technology hasn't been great. The app is twitchy where it sometimes takes several tries before responding to the command. They had to replace my monitoring panel because the lithium battery began swelling from out the back but the replacement was nothing but problems, beginning a month after I got it: the screen went blank but the system was still on, i.e. the panel was on and the functions there but I couldn't see them. Discovered this the hard way by touching the screen to wake the system and turn off the alarm. The screen remained dark but I could hear the countdown to enter my pass code; I had to scramble to get the app open and turn off the alarm before it sounded. The issue happened again a few weeks ago. There's too much uncertainty here and an attenuating sense of reliability, enough that I am cancelling the service and moving on to something else.

Brinks' cost was reasonable compared to others, and it's faster service compared to others. I am working at my apartment and I needed something fast, and they were it. And I like that the system is online, that I can monitor everything and it's all wireless. Their rep was also very understandable and very knowledgeable. He was really good.

The service is great, but I’m not really impressed with the system. I keep having a motion sensor that is not going off sometimes or it’ll go off. It’s done it a few times. When I walk in my front door, the whole alarm would go off as soon as I walk in. So I have it set up to where my garage door and my front door have the incoming entries to where you have 30 seconds to disarm it.

After reaching out on their Facebook page my issue was quickly resolved to my satisfaction. Wish the customer service reps could have been that helpful from the beginning.

I have my family home since my father passed and I remodeled it. I decided to add a security system there and I chose to go with Brinks. But I had to call them back seven times in a row because they didn’t send me all my items. They were trying to say that I needed to pay for another tech to come out for something that they didn’t do and they were trying to make me pay for a camera that was supposed to be in the order. But when the tech came out the first time, I allowed him to open the box. I didn’t open the box to see what was in there until he got here. I talked to another manager and he finally said that he was gonna make it as a redo. Then he went on and sent everything out. So, after seven days, they ended up sending me a camera and my remote to the box.

I was an original Monitronics customer that converted to Brinks. My ex- husband signed the original contract so I had no idea how long the contract was. I moved a year into contract and was told there was a 36 month agreement - which would be up Dec 2019. Upon many conversations with Brinks about the contract - they keep saying the move extended the contract. The rep I was speaking with did not say anything about extending a contract that I didn’t even sign.

Save yourself many hours of frustration and run the other way! This company has NO customer support! I switched to another company after having continual problems with ADT. That company was eventually sold to Brinks. I was locked into a five year contract that you cannot get out of unless you pay for the balance of the contract. So let me understand this...you can provide terrible service, but I still have to pay for it even if I don't use it?

I was a customer of Brinks for quite long time. Everything was fine until the system started malfunctioning - bad system battery. The system battery is expensive and replacing it is not a trivial task. After several calls to customer service they agreed to send me a replacement battery. It took more than 2 weeks to get it. The system was beeping all the time so I had to unplug it completely and switch to a different provider (ADT). And instead of refunding the time when system was not functioning and the house was not secured they charged me one more month after the cancellation. I would strongly recommend using other service like ADT, which provide real technical support and fair charging.

Best service! Best cameras! Best equipment and app ever for controlling my security system! The control of all my automations from one app is truly a blessing! Also, doesn’t take up all my phone storage space from all the different apps of each automation I use to have. Truly the best option out there. Plus they are teamed up with Brinks Security which makes it unbelievably and undoubtedly the best security I have ever ran. I have had ADT, Vivint and Ring! Hope you make the smart choice and enjoy these incredible products! I can go on and on and on on how pleased I am!??

I had ADT and was notified that I was due for an upgrade. I hadn't realized that my contact was up that month. The "ADT" guy shows up and we sign papers and he installs a video alarm. At this point more papers and I see "Brinks" in SMALL PRINT. I ask and sure enough it's Brinks. At which point he pulls out another box and exchanges all of my equipment. So now I've signed Brinks agreement. Fabulous. (I reported him for misrepresentation BTW.)

We got good service once we switched over from Monitronics to Brinks. They updated the new system, then they just sent me the information and I did the installation myself. It was user-friendly for the most part. If I had any issues, I called back and they were resolved. They got pretty good, up-to-date features and the equipment is of good quality. I'm satisfied with it overall. I definitely feel safer having the system. I haven’t had any issues or breaches, so I guess that has served as a deterrent.

I needed security when I moved to my new house and I was worrying too much. I had three days with ADT but I looked again before my day was up. Brinks had their security system but it was too much. It was $275 to update the current system. I applied for it but I wasn't able to get it so I went back with ADT. I have Brinks' camera system though. I also dealt with the Brinks' reps for the plan and the fees and they were so helpful.

I had another company that was bought out by Brinks. Around the same time I cancelled my landline. I called their customer service and told them I removed my landline and gave them my cell number as a contact. No one told me that since I cancelled my landline I would need a new cell monitor. I kept paying my bill unaware that I had no service. My alarm went off three time and I never got a call. I called to cancel as I am switching to ADT and was told they would have to send a link within 3 days to cancel. After getting the link we cancelled and that took another three days. Now I'm told I have to pay them another month because they require a 30 day notice. Even though I have not been monitored for the last three months I now have to give them money for the next 30 days even though I now have a new system. Don't think their customer service deserves any rewards.

It's inefficient process to complete a cancellation request. It took more than one month for them to complete their process causing unjustified additional charges in my account. I was wondering if I did the right thing of cancelling Brinks but with this experience definitely I know I did the right thing.

Everything’s been pretty good. I have the Monitronics installed in the building when I arrived. Since their equipment was already installed there, I continued the service and upgraded to all the wireless stuff. I was able to choose whatever one I wanted, but I contacted them because their information was here. Everything there seemed to be pretty helpful any time I needed questions or through the installation. They walked us through the installation. And it was easy to follow. For the equipment, I’m happy I didn’t have to hardwire anything, but it kinda sucks it’s on a battery, in case it starts going low, but we get a notification for that from the equipment. I like the user-friendliness of the apps.

I was with Brinks for more than a decade of loyal service and when we moved we didn't follow the proper procedure to cancel or at least we thought we did complete. As a result we have to pay for months of service on a property we no longer reside in. They stated that their system prevent them from giving more than a month credit on a bill. This I find to be total ridiculousness, billing systems have the options to waive fees. Its built into the product. When I asked to speak with a manager the supervisor stated I need to call back in, so I called back in and the representative that I spoke with said they were a floor supervisor as well and that there was no manager to speak with which does not make any sense!

I hired Brinks to install equipment and monitor my vacation property. While visiting in July, we noticed the system was not working, we were there for 7 days and after 3 calls each lasting over and hour they agreed to place a service call. Every day I followed up and they could not tell me who was going to repair the system. Time was of the essence. We had to leave and no system. It is now late November and I'm trying to get a service call placed, after 45minutes this morning I got no where. It is now 1 hr and 23 minutes and I am holding for my fourth department. I have to continue to pay for monitoring even though the system does not work. Run as far and as fast as you can, do not get involved with this company!

On their web-site it say's no problem cancel policy, wrong, I did not know the first year the contract is with a company named P.A.T and you can not cancel with paying a big fee. I do not recommend this company, I am moving to a place that does not allow home security and the will not work with you.

While my experience overall was fine and we had Brinks for 7 years, the cancellation process is a nightmare. Any updates in equipment locks you in for 3 more years and the rate changes upward each year you are not in contract. You can't cancel online via your secure account. Fine, I can call in and cancel. But it is not just a phone call. Once you do this, you wait up to 2 days for an email that you need to reply to (within 7 days or the cancellation is void) and complete a cancellation form, which then takes someone up to a week to reply and confirm your cancellation. This is insanity.

To secure my house and to get discounts on the homeowners insurance, I had a security system installed. Most insurance, especially higher, good-quality companies, can give you a discount if you have a home security system. I went with Brinks because of the quality and the newest technology that they offered me. They sent me information and I looked at it, and then made a decision to get the system. And I’m satisfied with it. The installation was simple, and everything was accurate. I've had it for about three months now and it's simpler than my previous one, which was ADT.

I have had them for a couple of years. I have had to call 3 times and each time the person I talk to can’t speak English, does not know the products, puts me on hold constantly. This is the worst customer service I have ever had. If you look at Glassdoor you will see even employees are saying this. Do not use them Ever. I have had a non working system for at least 20% of the time this year. Mainly because I had to find over an hour to talk even for a ‘I just need a service call’ call. Just plan painful to call. They have outsourced their contact centers on customer facing contact points which is a death sentence for any customer. I don’t know how they could have won a JD Powers award for service.

I was promised security cameras from Brinks. After weeks of negotiations, they sent me cameras but they were not compatible with my system. Brinks then informed me that they would send a technician to my home to rewire my previous cameras and add (2) compatible ones. When the tech came he did not have camera and attempted to convince me that he could not drill through brick as my cable provider, telephone provider, and this original company has before. The technician then goes to my panel which has been working fine since my install and took out my cell unit and activated another one. My panel mysteriously went black and was inactive.

Brinks' customer service reps were responsive when I called them, and I've had increased sense of security since I got the system. I'm still having trouble with the motion sensor and I have yet to get around using the smartphone features, but I'll figure it out myself.

Choosing Brinks was a mistake. I signed up for their service and they shipped me the unit, but they didn't have anybody who can come and install the system. The system is lying in my family room and my wife sees it every day and yells at me. Brinks said that they were looking for a technician. If they keep looking for a technician, why did they open such a big business?

We have Brinks in our rental property. The previous owner it as well and when we were getting shown the house, it seemed great. We have a lot of doorways in the house and did the cheapest package for the renter. Brinks sent me a box in the mail and I had to manually install the system. However, our doorways are so deep that we hade to use a lot of foam tape to get the sensors to line up and register. That was the only hard part. When we move into the property, we’re definitely gonna upgrade the system and add more stuff.

My experience with Brinks has been great thus far. Installation went well.

After five year with the service, I decide to cancel service and try a another company. I'm not under a contract anymore. Made multiple calls to cancel the service and they never send me the DocuSign forms, Not sure what to do....

The "free equipment" they give you is so bad it breaks daily. My experience is very poor and when you call to complaint no one returns the calls. What do you need protection when you actually have to protect yourself from their bad business practices. Do not pay for this equipment, buy it yourself, there are so many other options instead of getting into a contract of equipment that will not protect you.

We live in a rough neighborhood. Also, someone has been dumping their trash in our trash can. We pay for trash service. That’s why we added the security cameras to the property and to our system. The installation team did not leave my home until they verified everything was working. They also made sure that I knew how to operate the system.

Brinks has their name on all those money trucks so I thought it was reputable. At the beginning, they gave me a quote, but it was really way too expensive. But they called me back and said that they had something better for me to start and I can extend it, so I went with that. I received the box, but we didn't have time to install it yet. I moved appointments again, and again, but they're pretty good at calling me back on the date they say they would.

I wanted to purchase a security system, to help protect my home, and then make it a little easier for my guests to go in and out of the house because I put my house up on Airbnb. When I called Brinks, they told me that I had free basic equipment and that I had up to $150 worth of upgrades. When everything came down to it, I had no free basic equipment, the $150 worth of upgrades is the price of the equipment that they were wanting to put in my house, and the stuff that I considered an upgrade, they didn’t.

I moved, cancelled service through their laborious 2 step process, still got charged more money for services into the future, for a home in which I have not resided for over one month. When I call the billing service department, I get a barely understandable English speaker trying to help me. I am multilingual and can deal with accents, but it was so difficult to communicate with the person trying to "help" me.

We have 2 properties covered by Brinks and an additional property covered (upon my recommendation with my mother). We locked into a 3 year contract on our home in 2016. I chose to go with this company because we had it here for our home. We had just purchased a vacation home and after closing we were pursued by a nearby registered pedophile (we have 8 small children). He asked if we wanted him to babysit and he was seen walking past our home daily.

My mom had just passed away, so I’m living alone on a 20-acre ranch. I had called ADT first. But when I called them, they took too long to answer their phone, so I hung up. Whoever I talked to at Brinks was really nice and helpful on the phone, and they were prompt to answer their phone when I called. I have the doorbell and the sensors on the doors right now. I have the outdoor camera, but I haven’t put it in yet. Those things were pretty easy, and I had no issues with it. So far, everything is good with my experience with Brinks. I have no complaints.

I regret giving Brinks another chance. My contract was up and I called to cancel, because my equipment never worked for a couple of years and nothing was done to remedy this. After a lengthy phone call trying to cancel, they offered me a lower monthly rate and I bought upgraded panel and doorbell cam. Well, it took 2 weeks to get the guy out (with a couple of missed appointments on his part) just to install the panel. He has been waiting for the doorbell camera to come in for almost 3 MONTHS! He keeps telling me “I will schedule next week”... and nothing. This has been going on for 3 MONTHS! I already paid for almost $1,000 in equipment and they have not held up their end of the deal. Brinks keeps blowing me off and I REGRET giving them another chance. Do not go with this company, this has been the worst experience ever. I would give negative 5 stars if I could.

I decided to purchase a home security system to look after my family. I tried to go with Vivint because they were already installed in my home. But I couldn't get them to answer the phone, so I just hit Google and started making phone calls. I've been with Brinks for two months now and everybody’s been pretty good so far. The woman who sat on the phone and set everything up and went through the system tests was awesome. I like everything on the system so far. However, I wish I could figure out how to get this thing to stop sending me so many notifications. Every time a door is left open, it sends me like two or three different things. I would also like it if there was motion detection with the camera itself.

I have never in my lifetime had such a horrible experience with any company. Brinks Home security has very unethical practices and I want to warn anyone looking for a home security company. When you try to cancel their service they make you go through a 2 step process;

Our security system is for our business. The company used to be Monitronics and that's what we've always used. We were pretty happy with that. Then Brinks came in and commandeered the business, but all the stuff I have before haven’t changed. I went and installed everything. The system is called 2GIG and I know everything about it. I can go ahead and switch things on and off on my control panel, but I can’t do anything on my phone. It’s just anytime I get new stuff, it’s like dealing with a new company. I’m not getting what I thought I was paying for. I’m not seeing any of the switches on my portal. I’m not seeing any of the light switches that I installed. All I see is the open and close alarm. I also don’t have my thermostat installed yet, but at least I was supposed to see the lights switches. I’m not really happy about it.

I had my initial system installed around 2015, moved to a new home in 2017. Instead of transferring my system over, they created a new account. I was in a contract with the old account and couldn't understand why I was being billed double. I finally got that straightened out. When my new system was installed my front bedroom window was going offline. I called them and they sent the same person out, this happened about 5 times. Finally, I gave up. Then, since the front and middle bedroom windows were taking turns going offline I finally called again and they sent me out a sensor. I put the sensor in, still had issues, called back guy tells me he sees what's going on and it's fixed.

The top of the doorbell (black piece) came off and when I contacted Brinks I was told that it couldn’t be fixed and if I wanted someone to fix it, it would cost for someone to come look at it. We haven’t messed with the doorbell or anything. We found the piece laying at our front door. I don’t feel like we should have to pay for it to be fixed when we’ve only had it for a couple of months.

I was refereed to Brinks through escrow services when purchasing a home in Scottsdale AZ in 2018. We were promised free installation and told we could use the wire system already installed in the home. The installer was a really nice guy and hooked up some wireless and used some hard wired sensors. The alarm would go off for no reason often in the middle of the night. We have a 6 yr old daughter and I would panic when woken in the middle of night deep in sleep. Was my little girl OK. Always a false alarm. Several times the same false alarm was triggered while out to eat. Was our home broken into? Was someone in the house when we returned. Horrible Feeling.

I purchased Brinks Home Security's plan and contacted them. They then mailed the equipment to me. Setting the system up was easy but then a bunch of the stuff I got didn't work. The way the system was explained to me was that the system was supposed to be cameras. Instead, they sent doorbell cameras and I don't have doorbells. Brinks' reps said that I had to deal with it because I had signed in for the stuff and what I got was already purchased. Now, I'm paying for a bunch of camera doorbells that I can't use.

We have outside cameras that we purchased through Brinks Home Security and they needed to be serviced. We called Brinks and they sent someone out to fix them and I kept asking everyone I talked to including the person that came out and serviced them for an itemized copy of what I would be billed and never received it. I then received a bill for $180 for the call. I again called and asked for an itemized receipt and they would not supply me with one. I am sure that the call center was outside the United Stated and I asked him several times to send me an itemized bill but I can't seem to get one. I will never do business with Brinks again and I can't wait for my contract with them to expire. Very dissatisfied.

My master bedroom window sensor keeps malfunctioning. I was told I would have to pay 60 for a tech to come out and 30 to replace the sensor. This is terrible. Why should the customer have to pay for a malfunctioning sensor that this company supplied. I have called multiple times about the same issue and all your customer reps do is reset the system. The systems is fine for a few days and then it starts with the same nonsense. Currently on hold for 35 mins trying to speak with a supervisor. This is terrible and can't wait until my contract is over.

I had a couple of break-ins and I ended up purchasing a security system from Brinks. I spoke to ADT first but I didn't like their attitude and I was not impressed with them when I was talking to them. So, I went with Brinks. But with them, I had too many false alarms. The dog was setting the motion sensor off all the time and he really shouldn't have been able to. It was a constant problem and I was starting to get fines from the police department, so that didn't work out for me. I talked to Brinks about it and they told me it was calibrated not to be set off and that it shouldn't have been happening. But it kept happening and I was very dissatisfied, so I finally just stopped using them. It didn't make sense for me to keep paying and have it keep going off, so I went with another company.

My previous security system was a wired one that had battery backup. It had a lot of different things and was very stable. Typically, these other systems, much like the ones from Brinks, are not as stable. So, that’s why they say they’ll do things like replace equipment if it goes bad. Compared to that, my other system didn't need anything replaced for 20 years. But it was also a much more expensive system. Aside from that, there are 10,000 companies like Brinks that can provide you these wireless systems that you can add on to. So, comparing my old system with this one from Brinks is like comparing apples and oranges. They are two different types of security system.

When I got my service 4 years ago it was through a local security company. A friend recommended to me because they knew the owner. The owner of the company was who I spoke with and had said to me that yes, if I in fact ever had to move the service could be cancelled. I was a widow at the time and felt I needed the extra security. I have now married and moved in with my husband so that time has come and the service is now with Brinks who will NOT in fact let me cancel even though I have moved and have no need for the service.

Completely useless. Worst alarm company ever. Can’t wait to cancel! Stay away. Do not use this service!!!! Beware. When they leave a message you can’t even understand them. In an emergency this is crucial.

We needed a security system for a business. We purchased a Nest system and Brinks was with Nest. I had one technician that was really helpful to me. They expedited getting the shipment out to me. I ordered them online and it was supposed to take a few days, but they got it to me in less than a day. We installed the system ourselves and it was pretty simple. However, it doesn’t seem very secure. It doesn't work accurately all the time. Also, the system is triggered quite a few times when nothing was going on. I don’t know what the issue is. I called a few times and Brinks reset it, but it just isn’t the greatest. But everything was fine outside of that.

When I was checking on security companies, Brinks came up. The convenience of hooking the system up myself instead of having someone come out to do it made me decide to go with them. Setting up everything was very easy. After you’ve received your system, you call Brinks and they’ll lead you through the rest of the installation, which is very simple. I wasn't rushing and it took me 45 minutes. During the connection, I talked to their customer service and everything was great. I feel a lot better with having the system in, especially when I leave my family here alone.

The previous owners of my home had a Brinks system installed. I reactivated them and everything was quick and easy. They had to give me a hand shutting off a couple of things and everything was pretty straightforward. I like how easy I can add new devices to the system and how I have mobile access to everything.

Our area is known to be burglarized. My last experience was with ADT. However, Brinks' system is more affordable. We did the installation ourselves and it was easy. The instructions were detailed enough. Everything has been pretty great.

Our house was burglarized. My daughter just had Brinks and she advised us to get some security. She had experience with hooking the system up and putting the sensors in the right place, so she did all the work. Our home alarm system is good and it is working fine. I feel a little bit more secure now having Brinks.

My brother passed away many years ago and he had ADT on his home. Even though he was deceased and no one would be living in the home, they would not cancel the service. It was a nightmare for me so I vowed to never, ever go with them again because I thought it was very disrespectful. So, I switched to Brinks Home Security. I've had them for two months and I love their service. The installation was okay. I'd prefer to have someone come out and do the install for me but that was not a service that was offered, so it was okay. It just would be better if I had the labels correct and accurate because the sensors are all misnamed. I have my backdoor labeled as my master bedroom door. I guess it’s on me to set up an appointment with whoever does the programming of the monitors.

It wasn't a month since I got my Brinks system installed and my door sensor was acting up. The nice guy who installed the system, Tim from USA Alarm, told me to let him know if any of my equipment doesn't work. I ended up giving him a call because the door sensor wasn't working. Tim told me to call Brinks to set up a ticket. Since it hasn't even been a month since I got the system, I figured there shouldn't be an issue. However, the lady who talked to me wanted me to be charged. I didn't want to be charged for an issue with equipment that is under warranty. That lady then sent to me someone else and that person fixed the issue fine. Other than that, I haven’t had any issues. I'm getting good service at this point.

I did some research and Brinks Home Security had really good reviews. I’ve worked with several businesses before that have used Brinks and it seemed to work well. And so, we decided to go with them. Their reps were helpful and explained everything really well. They just sent the stuff and I installed all of it. My dad is 70 years old and he has a lot of health issues, and he can’t get up like he used to. He’s been really concerned about his house and there has been some issues with family members. And so, he feels so much better knowing that it’s monitored and that I can see on the cameras on my phone. And if there’s any issue, I get alerted. He feels better knowing that there’s somebody that can watch and have his back.

Brinks home security took over for our original alarm system company and I am shocked with the incompetence. Nobody can give accurate answers when calling for issues (including a supervisor that I spoke with), they do not stand by the products that they install (even when they bring faulty products to install), they lie about number of hours billed for installation, and they are unable to provide information on my contract details today despite multiple requests. Also, when trying to have new products installed, they pressure you into doing it yourself. Stay away!!!

UNHELPFUL & UNINFORMATIVE STAFF!

I liked Brinks' price more than anything. The guy that I talked to when I was first thinking about buying it was really helpful. I installed system myself and it was easy.

I wanted to install the Brinks security system but I didn't get it. They said that I didn't qualify enough for the equipment. They asked me for other people's information in order to see if I could get approved with their information, which I thought was pretty faulty.

We love Brinks. We went in yesterday, and then changed a few of the notifications so we can add a few. The equipment had gotten outdated. The folks who helped us set it up were really nice and they’ve been great. We couldn’t have been more pleased. The system seems very reliable and it is very easy to alarm and disalarm it. Everything that I’ve used and done so far has been good.

We got Brinks Home Security out of a referral. Initially, I called to order over the phone because I didn't find what I needed. So any question that I've had, I use the text application and it's been quick and easy. It took them a little while because of the system itself. But otherwise, it was pretty quick and painless. I'm happy with everything. Everything that is out there is definitely a good offering. We've got everything, at this time, that we wanted. It's nice to be able to have access to everything from a smartphone. That's the way everything is going nowadays so that's nice. We know that everything is secure since having Brinks so that's always a plus. Everything looks good so far.

The Brinks Home Security system was a little bit better priced than the competitors so it's the one I got for my mother. All the conversations with their rep went pretty well. We were quite satisfied with the service. If anything needed to be done, they definitely helped us and walked us through it. The installation was also easy. The person that was helping us install our equipment was very pretty thorough in their explanations. With the system my mother feels much more secure at the house.

Very poor customer service, noncompetitive pricing, and inflexible service contracts. I would avoid Brinks at all costs. There are several alternatives that provide comparable features at more competitive prices.

We purchased a security system from Alliance Security in 2016, which was later bought out by Brinks. In April 2019, my husband called the billing number on our autodraft (Brinks) and was told we would have to call a local service repair since they didn't cover repairs. My husband told them to cancel the service and they said they would send the paperwork to cancel. His thoughts were we never signed a contract with Brinks and we were never notified of the change. He called another alarm service that came out, replaced the old system, reregistered the alarm service with the city, and provided excellent service.

I had started my service with Point Security and then at some point they transferred my account to Brinks Home Security. When we were moving I called to cancel. They said it would take 30 days to cancel but that they could offer us a deal to stay with them and move my service. I mean it doesn’t take 30 days to start a service so why the heck does it take 30 days to end it. Really?!?! At first I just wanted to be done with them, but they offered a deal of $14.99 a month with no contract and free installation plus a video camera doorbell. I should have gone with my first instinct and cancelled my service. What a huge mistake I made.

Do NOT choose Brinks Home Security if you need technical service or help with your alarm system. Technical support was contacted about a failure to communicate with their system. 9 days and still waiting for a Technician to call and schedule a visit to correct the issue. I was on hold with technical support for 50 minutes, just trying to get on their list for service. NO customer service!!!!

We’ve got a few break-ins in the neighborhood and a lot of the people have home security, and we just decided to upgrade. Basically, the home security is more for the wife than me because I work at night and she’s home alone so she wanted some security. I heard a few bad reviews on a couple of providers, not that they were bad companies. But with Brinks, I didn’t hear any bad reviews. I just thought that Brinks was the better fit. We liked them so we ended up with them. We were gonna move in the future and they said we could take it with us. My interactions with their reps were perfect.

Not sure how JDPOWERS ranked them #1. Obviously they are not reading the reviews of all these unhappy customers. I have had them for numerous years in two of my businesses. The system was always acting up on us, due to the poor quality equipment installed. We had so many false alarms that I stopped turning it on. Then early this spring I notify them that I want to cancel the service for both locations. One because we were moving out and the second because of non use due to the faulty equipment. Their prescript-ed response was to come and sell me at the new location. Now we are seven months out and in a new location and Brinks is still charging me a monthly fee for both stores.

I signed up with Brinks Home Security about a year ago. The sales rep assured that there was going to be no contract. This was a major topic of discussion since we would explore a new company in case we did not like the brinks hardware. After a year, we decided to try a different company and we were not able to cancel our services because our agreement (many pages signed online) had a 36 month contract. I understand contracts are a thing, but when the initial sales rep repeatedly tells you there is no contract, and you get suckered into it without even knowing (shame on us for not reading fine lines) then there is a problem. We are not happy at all. We would highly recommend someone else. Additionally, there were a few things we didn't like about the system, which we won't go into here, but bottom-line, their system is not the best in the world (there are much better options for the same price).

The WORST Customer Service....including their Supervisor. I REGRET extending my contract with them. I was in the phone with them for 40minutes and was transferred 4 times. Ended up with a Supervisor that need some more training - doesn’t offer any solution.

I've been with Monitronics for 21 years. They've had other names, and Brinks bought it. So, I stayed with them since I knew them. I knew they were pretty quick with response, which is important to me. Also it is important that I'm being monitored. Brinks is kind of messed up though. You call the Brinks number and it separates you. Sometimes, you'll get an outside company, which I didn't know but it's supposedly with Brinks. You can't talk to Brinks. You gotta call that company.

We have a lot of burglaries in our area. I was googling home security systems in my area and Brinks was the first one that came up. Their reps were straightforward and nice. They wanted us to pay off the device first and make the monthly payments. But we can't afford to pay the system upfront and that was why Brinks declined us. My girlfriend works full time and has a part-time job and I get disability, but our credit thing didn't allow us to finance the device even though we got huge enough monthly income.

Have gotten an assignment for moving overseas. Called several times over the last 3 weeks asking about the military clause and trying to cancel my subscription service. Was told by several agents that we do indeed own the equipment and that we'd need to email orders to their correspondence email address. We told them that we wouldn't receive actually orders until much later and we're moving to temporary housing on base on the 21st (3 weeks from initial notification). The several agents stated that any document stating we were moving into the housing in base would be sufficient.

Currently relocated from Mass to SC, and purchased alarm system from Brinks. I would not recommend this company to anyone because you will encounter extremely unprofessional individual from top to bottom. I had no choice but comes to the conclusion that they're just another company that takes your money, and provide inadequate customer service. Supposedly in this area customers are serviced via satellite/sub contractor, good luck in trying to make human contact or get a call back from the this imaginary service provider. It ain't happening. Trust me.

I signed up with Guardian in November of 2012 and totally satisfied. Then Guardian sold my contract with Brinks. I didn't care at the time but recently my equipment quit working. Wasn't a big deal since it was 7 years old. But brinks wanted to charge me $65 an hour plus parts to come out to fix it. I figured it was time to upgrade my system and tried to cancel my service. Brinks then told me that I had 21 months left on my contract. After asking how is that possible since I signed a contract in 2012 and they explained that per my contract, in the fine print, it says that if you wish to cancel, you have to do so within 30 days of your contract ending or it will automatically renew for the maximum your state will allow. So I am stuck with an alarm system that I don't want for the next 21 months or have to pay over $700 to get out of it. My advice is stay away from Brinks.

Had a Brinks system for over 6 years, then started having problems with the system. After multiple calls with tech support they agreed to send out a technician... in ten days! To wait ten days is unacceptable when the system is falsely calling the fire department. Tech on phone tried to walk me through how to disconnect the system and clearly did not know what she was doing. After ten days, the technician did not arrive! Every phone call with these people takes way longer than it should. Extremely frustrating experience.

My control panel has not worked this year. A technician attempted to repair it, but it was too old, battery failed. The technician never returned with a new panel, but 24 hr. monitoring charges occurring. I relocated, requested another panel again, the technician replaced the panel, with two sensors. I have called every day for a month, because I was charged additionally for a outdoor night security camera, new panel, sensor, plus old charges for monitoring of a nonworking panel. My contract expires in Feb., but with the new panel, required another 15 months. Under the old contract, my panel did not work. If Brinks cared, they should have replaced my control panel, for monitoring and negotiated my agreement when it terminated. I most definitely desire to work with another company. I have requested corporate involvement numerous times, I received a letter threatening to report my account to the credit bureau. This is harassment.

Ordered a remote key fob from Brinks to replace my old one which wore out. Key fob arrives in the mail and I contact Brinks technical support for programming. Total disaster. On the line with the first technician for 20 minutes. Constantly being put on hold. Back and forth. I finally questioned her as to her familiarity with my system after which I requested to speak to her supervisor. So called supervisor gets on the phone and his knowledge of how to program the key fob is no better. Again being placed on hold back and forth continually. This went on for about 30 minutes. Finally he states that he cannot program the device and sets me up for a technician to come to my house.

We've had a home security system down in Little Rock. We've moved up in Fayetteville in August, and a system was originally installed with the house. It was a small firm, but it had the monitoring and all that. We looked at doing one of the home installation deals that we originally went with but it quickly became a nightmare just in trying to get the thing to work. And so, we went through several phone calls and we didn't have confidence in the system at the end of the day in durability to keep it working. So, we started researching a little bit better to see what it was with Brinks.

I was in search of a home security and I chose Brinks. Their customer service agents were pretty cool. I didn’t get approved for financing, and so I had to pay for it outright. Still, Brinks was the only one that financed the equipment, and they were the cheapest too.

On October 9th, I had an alarm call from my vacation home in another state. Earlier, I attempted to deactivate the alarm as I had working coming to fix something in the home. I thought I deactivated the alarm on the App but obviously it did not go through. Lawanda from Brinks asked me for my code word and I could not remember it at all. I was able to give her all the correct information to stop police from being dispatched but I could not remember the code word as I have never used it before and the system is somewhat new. My husband was working and could not answer my call. Lawanda was rude and treated me like trash. She offered zero options for me to help and when I asked to speak to a supervisor, she hung up on me.

My sister started with Brinks first and I liked her system a lot better than what I was paying ADT for, price-wise. That's one of the main reasons I decided to go with Brinks. I searched them on the web and made that phone call, and the service was great. They were very thorough. I was on the phone with them for about 40 minutes and everything was completed. I was impressed with how quickly everything took. It wasn't as painful as I was expecting. It was very easy.

I am not sure when Brinks took over an account I originally established with Monitronics but let me say it has been a night mare trying to end this service. I had to cancel the automatic monthly transfer and now I have received a bill for $2.15 since they had to bill me since I ended the EFT. Note however my balance is zero. This kind of service is a joke and shouldn't be tolerated. Good luck to anyone who ends up with this company unknowingly.

Just got off the phone with Brinks, have a problem with our smoke alarm and they couldn’t fix it over the phone. They want to send a technician out and charge us a fee for them to fix the problem, I don’t think that is right. They say it is our equipment but they are the ones that supplied us with it. I feel they should fix the problem without charging every customer. We have been with them 8 years and as soon as our contact is up we are CANCELING with them. I would NEVER go with BRINKS AGAIN.

Less than a year ago, I purchase an alarm from LiveWatch. That alarm company was bought out by Brink's Security. I have had nothing but problems with that system. I kept getting repeated false alarms, this resulted in me constantly changing out my keypad. I had problems with the motion detectors and had to have them replaced. There was a time where the police were sent to my house due to a panic alarm that nobody had even touched. The final straw for me, was when I arm the system and left my house and the system went into fire alarm for absolutely no reason.

The agent I talked to at Brinks was able to give me a competitive price. At the same time, he had a good value, and the way that we had our discussion was very encouraging.

Brinks is better than the previous company that I had. Their system is easy to use.

I'm having the same problem posted by Jeff of Cheyenne, WY. I entered into a contract in July 2016 with Monitronics. Agreed to 36 months and received something saying I agreed to 60 months. NOT! Got that fixed. Then I moved in Dec 2017 and saw on their website that they offered a one time no fee move (which has since been taken down because I had to tell them about it being on the website as they were not aware it was available.) So it was either pay off the remainder of the contract or take advantage of the service at my new house with new equipment for the remainder of the contract so I took the service.

Our experience with Brinks' sales team was very pleasant, at first. The gentleman who was helping us was very, very nice and helpful and answered all of our questions. But they don’t come out to the house to install anything. The consumer does it themselves and I don’t like it at all, especially being there are problems that can arise like we had. Once we connected their system to ours, it blew out our telephone line so we had to have Verizon come and we ended up having to pay Verizon to fix it because it wasn’t their issue.

You are required by the company if you choose to cancel, for whatever reason you may have, to do it via email and and electronic signature. This email comes 24-48 hours after the phone call. I am sure they do it because they just would want anybody to call in and cancel your services. However, they ask you for an email to send the cancellation letter you have to sign for them anyway.

Brinks purchased our contract from Envision. We had 19mo left on our 5 year contract. We sold our home they would not remove the system to install it in our new home even though I agreed to their $199 removal fee. They sent a technician out and instructed them to Not touch the system. They suggested we buy/lease their equipment from "GreenSky". We declined. They're are now charging us $570 for the remainder of the monitoring service (That will not be rendered.). My next stop will be the Better Business Bureau. If they no longer wanted to service the equipment from Envision they should have simply allowed us to mutually terminate the contract. And go our separate ways. This issue could be resolved by terminating the old contract that they were unwilling to fulfill.

I have been a customer with brinks for 3 years. My contract was up and I wanted to switch to get a specific system that would work for my household as I took on a renter. I reached out to ADT and they sent a tech out to walk my house and give me a recommendation. I was happy that they had what I needed. I called to cancel with Brinks and the agent said she could offer me what I wanted for a cheaper price than ADT. When it came the day to install the tech did not bring the equipment. So I wasted my personal time at work taking off.

Poor customer service, basically no real product, overall a big disappointment. I had been a customer for years (well past original contract), but mainly from laziness. I tried to get some new equipment, and the best they could offer was taking out a no interest loan that put me well over what other places were offering. As soon as I went elsewhere, they started rolling out the deals, but ultimately I am super glad I left because then they charged me for an entire extra month of service at the end when their equipment wasn't even connected. I will never deal with this company again. Free service would be too expensive.

Had been a loyal customer for over 3 years...loyal meaning they were able to automatically deduct from my savings account UNTIL their system stopped working...BUT they continue to deduct from my savings account even after attempting to cancel MONTHS ago! Beware of this theft! Instead of protecting they wind up stealing! See their other reviews for confirmation!

Brinks has to have the worst customer service. I purchased my policy through 3rd party agent that came to my door. Once I signed paperwork I was unable to make contact with them again. if I try calling customer service I have to wait minimum of 20 min and make about 4 attempts to get through....and then as they get ready to answer they close for the day. I have had a malfunction showing on my app that I have yet to get assistance with after multiple attempts. In addition to that, my camera doesn't record ANYTHING and I still get crazy amounts of notifications even after I make adjustments.

Be careful with contract. Greedy company culture; customer service want to sell not help. The system stopped monitoring our home. They didn't even noticed it, lack of technology. We had to continue paying our monthly fee without receiving any service from them because we were stuck on a contract that was difficult to get out even when we requested not to renew on expiration date. We complied with our payments, even an extra month of charges after contract expiration date. Brinks failed to comply with services promised. Too much bureaucracy.

Brinks has great customer service and what I received from them was as advertised. I have no complaints and I wouldn't look back.

We originally purchased our service with Monitronics in 2015. We signed a 24month contract Monitronics because they purchased our account from another alarm company. We get a letter saying that Monitronics has been purchased by Brinks Home Security and nothing else has changed. For the last 6 months we have been experiencing alarm trouble with our front door security keypad syncing up to the alarm keypad. It keeps saying low battery which is not true. I have had at least 2 false alarms due to this system failure and 1 cost me almost $300 bucks because I missed the alarm call.

It was an excellent experience all around with Brinks. The installation of the system was much simpler than the other systems that I had. Brinks provided much better explanations of what was going on and how the system worked. Brinks also works a whole lot better than what I had. With what I had, half the time, you had to run it through 3 or 4 times to get it to work. The one before that was okay but it was a very expensive system.

The guy said the right things so it persuaded me to go with Brinks. He was also knowledgeable and polite. The installer was also very polite. He knew what he was doing and was very thorough. So far, Brinks has been good and overall, performance is fine. I even recommended somebody to them the other day. I like the features a lot and I use the mobile app all the time. I love that especially. I’m big on security so I like everything hooked up. Every door and window is hooked up. There’s also a feature where I can take a picture while I’m gone. I definitely feel more secure because I can check stuff on my phone when I’m not there. I like being able to know who’s opened what, what’s been opened and what’s been closed. I like the fact that it talks to me too.

I chose Brinks for the price and I have recommended them as well. The people I dealt with were really good. The installation did not take long at all either and I did it myself. My favorite feature is that the motion sensor is the doorbell.

Brinks was the first security company we called and they were very easy to work with on the phone. They sent me an email with what we discussed and I told them that I was gonna shop around. Then, I called ADT and they were absolutely awful on the phone. My experience with ADT was so distasteful and off-putting, I immediately called Brinks back and said yes. They sent the set-up to our house and we were out of town. The time it arrived till the time we installed it was probably three weeks. They sent me frequent email reminders, but we had a scheduled phone call for the set-up. Then, I had to change that phone call on the day of because we were not able to get home because of an appointment that ran over and they were very accommodating.

I already have a home security system in my home and I got a new service installed in my business. I trust Brinks and went with them. They said that they would mail the components to me, and that I would have to install it. They did not offer anybody to do it for me and I kinda thought that was odd because somebody did that for my house. But it wasn’t hard. I installed the system myself and they helped me over the phone aside from the instructions on the sheet. The features in the system are great and I kinda like the camera thing. I can check in anytime. Also, the cost was reasonable and I’d recommend Brinks.

We wanted to keep our home safe and I called Brinks and spoke with a Laura. She got us all set up and everything went really well and we were signed up. We have the self-install system, so we did everything ourselves and the technician called us and walked us through everything. It was really quick and we were done pretty fast. We have the front camera and the back motion detector in the yard, and we could see both of those from our phone. And that’s probably our favorite.

In November of 2016 we purchased our security monitoring through Power Home Technologies, who since has been acquired by Brinks. We were told that our agreement was 36 months and that we could cancel at anytime if we moved from the property with a 30 day notice. Well well well. My employer moved us to another state and we sold the property in May of 2019. We have been trying to cancel our monitoring for months now and have been told we cannot. Finally, after months of asking, Brinks sent us our supposed contract that state we have a 60 month obligation! I called today and spoke to two different people, Tricia in "customer loyalty" stated that she would give me a 20% discount on the remaining $1187 of our contract.

I'm very pleased with the Brinks service so far. Being able to access everything through your phone is a really great feature. The installation was very easy too. We did it and it took less than 30 minutes.

I would say the security is top notch if our cameras actually worked. 2 out of the 4 cameras do not work and neither does our SkyBell. It is so disappointing as we got the security system as My husband works 24 hour shifts. All of our cameras were broken at one point and Brinks sent someone out and they could only fix 2. So we called again and we have to pay $50 for someone to even come— which is ridiculous seeing how we are paying for service we cannot use. I called to see how much it would cost to get out of our contract and that was appalling. We extended our contract with Monitronics/Power Home Technology because we wanted cameras and we were happy. Now that It is Brinks.... the service went down, our cameras do not work, and we are VERY unhappy.

I needed to keep my house safe and I decided to purchase a home security system. I liked Brinks rep's professionalism and the way they answered my questions. It was excellent. I have the more basic system and it doesn’t have a lot of features but it’s fine. I keep forgetting to put it on and I’m always reminded on my home phone to put the alarm back in case nobody is there. Also, it’s good that I can arm and disarm from my phone.

I find it hard to believe that this company was voted best customer service by JD Powers in 2018. Have to call in three times a month minimum, to get my door bell camera as well as the "security system" just to work. I have gotten excuses that it's my internet speed, I upgraded that with no different results. I mean if you are having the same issues multiple times a month you would think that Brinks would be concerned, instead the representative tries to sell me warranties (which like the contract; locked in for paying for certain amount of time, more money for a system that does not work) for on my products and wants to charge me to send some what to look at the issue. Is it just me, If you offer a service and it continually does not work, wouldn't you come out and take a look at it!? I mean if my internet, cable or power goes out, I call the company and they come and check it out without trying to charge me for it!!

Brinks works with Nest products. So, I chose to go with them. The rep I dealt with was helpful and good. Then they did the installation on the phone, so it was very easy. So far, the features of the system are good and the Nest products are great. I can control everything, if something happens, on my phone.

Ordered two key fobs from their website and they sent me ones that were incompatible with my system. After spending an hour and 20 minutes on the phone with a technical support person that had no idea what she was doing and had to keep me on hold the majority of the time of the call. She did manage to lock up my system and then wanted to charge me to send out a technician to repair the problem she caused. I will soon be canceling my service with them. ** review.

I'm a long-term customer and I’ve used Brinks in my house. It's a good service which is why I have it and when I started taking care of my parents, I put it in their house as a precaution. I needed service and a billing issue that I had last year and I spoke with their customer service team. They did the service over the phone and the internet.

I like the name recognition of the system of Brinks. However, they're using some other company that I lease or I’m buying the equipment with, and those people don’t know what the hell they’re doing. Great sub on the other hand, seems to have their stuff together. As far as Brinks, they’re solid. I’ve had zero problems with them. The system is easy to figure out as well. My children already know how to get in and get out of the alarm. It’s very easy for them to understand it.

I have been a customer for roughly 15 months. The service itself is good. However my contract was for $39.00 per month WITHOUT video monitoring. Currently (and has been for the last 6 months or so) the same equipment and monitoring service WITHOUT video moni is $29.00 per month. New customers who contract for $39.00 receive video monitoring. I feel that this is quite a slap in the face for existing loyal customers. I've called twice and the only remedy I was offered was a matching $29.00 per month but I'd have to add another 12 months to my contract. So I'd be in a 48 month contract. Not pleased. This is definitely NOT how to keep a happy customer base.

It's a Saturday on a 3-day holiday weekend. I'm having problems with my Brinks Home Security system and need technical help. I call the company and get hung up on (!) 4 times. Finally, I get through and am transferred to an agent. She tried her hardest to help me (we were on the phone for over an hour) but wasn't able to help me solve the problem (which entailed two messages on my keypad about unsecured entry locations).