Brinks Home Security™ Reviews

Moni is the actual monitoring entity and CRS is the company that we deal with, and it’s a seamless interaction. The Moni touch pads are better and easier to use than what we had with our previous alarm company. One of the reasons we went to the local company was that they charge very little. When we were first getting everything organized and settled in, when you change things there’s always something that works too efficiently or not all. We had some problems with a doorbell camera and the CRS people at our level were extremely attentive about getting it fixed. There were these different steps to go through because it was a very complex issue and at the end of the day, it was really fair that the same man came out several times before the problem was fixed all the way. But it wasn’t his fault because the people that he contacted at tech support told him what he should do next.

I’m satisfied with MONI's service, but I'm not satisfied with what happened. There were some weird characters that were coming out on the monitor. MONI tried to fix it, but they asked me to reboot by taking off the battery and then unplugging it in the wall. When I was about to install the battery, it was just too much and I couldn’t do it. This is a different kind of battery. So, I gave up. I thought of having somebody to come in here and MONI is trying to help me. They’re sending a technician next week. At first, they were charging me a little bit. I told them it was a little bit too much and then they lowered down the price for the payment of the dispatch. So, I’m okay right now. So far, it’s good.

We moved into our area and one of the neighbors recommended MONI Security. We've been satisfied with our experience with them. The service is good and I would recommend them. However, I'm not satisfied with the way that when we set the system for the night, it keeps going off. It doesn't go off, per se but it just keeps beeping. Then, in the morning when my husband disarms it, it wakes me up because it's not silent. We had somebody come out here and they said that's the way it is. But I don't understand it because Sam is sleeping, my husband comes home afterwards, he puts the alarm on and it'll wake me up because it keeps beeping until he sets it. I never heard of an alarm system doing that. The man that was out here didn't seem to know that. Our experience with their sales person has been good but I don't think they know about the beeping. I don't see why they can't do something about that.

MONI offered more of what I wanted so I chose them over others. Mine included the smoke detector and a medical alert device. The technician who set it up was very good. He’s a very pleasant young man and showed me how to work it and left. And then, I set off the smoke detector and I went down to the numeric pad and punched in the code and the alarm went off. I then tried to pick up the phone to call MONI and tell them it was a false alarm. The phone was occupied. By the time I got through to them, the fire department was here. So, I called MONI and they told me to use my cellphone the next time that happens. And that happened again. I used a cellphone and I called MONI to tell them it was a false alarm then they notified the fire department. I know what I was doing when I set off the smoke detector so I'm just not doing that anymore.

MONI allowed me to finance the system, but I've talked to their customer service team several times and they were negative experiences. The people were okay however MONI repaired my system under warranty once and the exact same problem cropped up a couple of weeks later, but they billed me an additional $50 for the service call and I didn't think that was right.

In April of 2016, I cancelled my account with Moni by complying with their cancellation policy and sent them a letter. I noticed that my credit card had charged every month even though I clearly cancelled my account. I called the company and was told that I had sent them a "bad letter" cancelling my account. I confirmed that my account had been INACTIVE since April of 2016. I spoke with a customer service person, Steve (he refused to give me his last name or company ID number), and he told me that the fees they billed to my account were $856.00. I asked him why they were charging an inactive account. He had no answer. He told me he could refund my account $275.00 but if I didn't take it right then, it would be lower. I told Steve, "No deal." He then told me that he would refund me $106.00 dollars. He said that I should have taken his first "refund" offer.

I was absolutely pleased with the service that Moni Security provided when they came to our home. Their staff is friendly and knowledgeable. Also, the package they offer and their price made us decide to use them over other security providers. The MONI security system definitely gives us that peace of mind because it responded when we had break-in within two weeks since we got it. My family feels that sense of security and I'm totally satisfied with MONI Security.

Moni did reach out to me, and wanted to make sure I felt satisfied with their product. I learned that they don't deal with the original company that set up my install and account any longer. The most professional technician showed up at my house, and installed more quality upgrades to my system. He was very friendly, thoroughly tested and went over my system with me, and fixed the problem I was having. I feel that I now have a quality system! The customer care associate made sure I was satisfied with the sales end of the deal as well. This is one of the most humbling experiences I have ever had with a product. Thank you Moni!

Since I had my phone fixed, MONI has been fine. It was a builder install and the whole problem stemmed when I changed to XFINITY phone service, which ran through my Wi-Fi. It took me six years to discover that the alerts were not coming through MONI’s office and I didn’t have a security system. And so, when that was discovered, they said I needed a cell adapter. And they came out and put that in. So, we’re good now. I was very happy with their customer service. They understood the issue and solved it. The only thing I’ve thought about wanting is a smoke detector attached to it. But MONI is responsive and I had a very good experience.

I live by myself most of the time so it makes me feel better having MONI Security installed at home. Customer service would give me a call and we always get everything straightened out. Overall, I was very pleased with them.

My brother recently passed away and I've been watching his house. He had MONI as his security service provider and he already had the security system up and running. I had his MONI service turned over to my name and I've been paying for it. My interactions with the customer service team and my experiences with MONI overall were good.

I talked to MONI Security's support tech over the weekend because when power goes out, my system gets all spastic and it randomly beeps. It’s something that happens to the system and it's happened before. They came quick and everyone I talked to was amazing. Also, they came to my house a year ago since they were switching from one type of network to another. They were wonderful. Additionally, MONI Security has gotten better. Before, I couldn't update my credit card online myself when it expired, so I ended up calling in. Now I don’t have to call in and it’s all self-serve on the website.

I wanted to do wireless and MONI Security offered a good deal on the system at that time. It was just a few dollars more than the company I used for years. MONI's customer service team has been helpful, and the representative who came out when they installed the system was nice. So far, everything’s been okay.

I met some people who had done business with MONI and they're a reputable company so I got their security service. They were thorough with their installation of the motion detectors on our front and back door. I've talked to their customer service several times for different issues such as low battery on an alarm, alarms going off during device cleaning, and false alarms. Also, they call me over their system if there is any problem and they've been very helpful to replace the batteries in the units. One has to go to a specialty battery store to get such batteries because they are not normal batteries one can just buy in a drugstore.

I had bought a new truck and some kids tried breaking in, and so I decided to put up camera to protect the house. I called around multiple security companies but they didn’t have cameras they would install. They kept telling me to buy and install them myself. The biggest selling point for me is the cameras that are wrapped up in the same deal as the security system, and when MONI Security offered cameras that they can wire themselves, I went with them.

I put in the original system when I built the house and when I decided to have it monitored, I went looking. When I first called MONI Security and I decided on going with this system and the monitoring, everything about it has been good. When an alarm went off and I couldn’t figure out what was wrong, I talked to the technical support team and it was an excellent experience. My wife had the alarm go off on her the other day and she didn’t even know it was on and forgot how to turn it off. MONI was immediately right there on the phone. I have no complaints.

Avoid this company at all costs! VERY LITTLE interest in your protection!! I have never dealt with a more dishonest company and cringe to think that I left my family Security in their hands for several years. Every time I had tried to call them for phone support, billing issues, system updates, or contract cancellation I had been disconnected and I mean every time. Only one time (and this was just last week) did I ever get a return phone call. I updated my system information with new phone numbers two and a half years ago and again last week. As of today they still not had not been entered correctly.

The issue was resolved by a very kind customer rep named Theresa. I was credited the 6 months I was double billed. I'm satisfied with the response from Theresa, but disappointed in the service and response I received initially.

Moni had a representative come to our door a couple of years ago and we decided to switch that day. My husband and I went through different packages they offered and I was really impressed with the system knowing that it can run over the cellphone network. Our previous one was landline only that did the job but seemed a little outdated. MONI sent someone to install that day as well which we normally have wait for other providers.

We had some issues in the neighborhood and one of our neighbors got himself fully covered with MONI. Another lady across the street from me also went with MONI. So, I also went with MONI as well and have had them for about 8 months now. The guys were great, very efficient and timely. They put the system where we wanted it and showed us what to do. It was fabulous and I was really impressed. Both the salespeople and the installers were professional and they did not try to get us into equipment we didn't need. They showed us what would work for us, what we needed and what would be efficient, and we really appreciated that.

Quite some time ago, we weren’t happy with the security service provider we had. We then got MONI because we liked the product that was shown to us. I spoke with a customer service rep yesterday because we were getting a code regarding our smoke detector in the hallway. I’m not really knowledgeable about our alarm system and my partner normally takes care of it. We got the battery changed out and everything’s working now but we’re thinking about getting a security camera system. There have been things going on in the neighborhood of late that was not a problem at one time. I would like to have a video outside the house to monitor if anything occurs.

We have had the service for less than 2 years and have had nothing but issues: Price was supposed to be locked for 5 years, at the one year mark they increased our fee - made me send them a copy of the contract they provided to us in order to adjust our price. It was a runaround for several days until it was adjusted and I was told I may have to do that every year at the annual mark. Then why tell me I have a locked priced?

MONI had the best deal going around the neighborhood so we got their services. I have spoken with their customer service team for reprogramming my cameras and some other technical help with my alarm system and everything got taken care of. My family feels secure when it's engaged and everything’s good.

Two guys from MONI came to my door and sold the system to me. They had an upgraded system and it was a little bit cheaper than what we were paying with ADT. They also offered three months free if someone else signed up under me and my grandfather happened to need the system at the same time. So I got my first three months for free, which was pretty cool. The two guys that came to install were awesome. They came whenever we were available and they were really nice. The whole thing was easy and I've felt safe since the installation.

MONI Security was cheaper than other security service providers and we got the installation for free. All we had to do was let them put signs up in front. Their rep said they were going to put two signs up by the road where one will be on either side of the mailbox. We got one sign at the front porch but they never came back and put the signs out by the mailbox. To my understanding, that was part of the deal with getting the free installation. On the other hand, the installation process was quick and the installer was in and out and didn’t tie us up. The system is easy to understand and use and the on-screen application is self-explanatory. Now, we feel better that the house is protected when we go away. Also, we spoke to customer service about a problem with our phones and they walked us through and it went real good. I'd recommend them to my friend.

I had somebody else for a home security and MONI bought that company out. They came in and set up their system but I've always felt safe with the other one and I actually didn't know we had changed companies until the alarm went off. I had to call and was told that the new company was Monitronics but even after they took over, I’ve had no feeling of any unease. Another time, I called them because I needed to put somebody else on my account because we were going away. And then I wanted the fob so all they have to do is to push buttons to get in and out. The only time we talk to their reps is when the alarm goes off and they’ll call. They seem okay and everything I ever wanted to be done had been done.

I've been using MONI for more than 10 years now. I've called them up a couple of times because of something I did. I'm a smoker and unfortunately I've set off the smoke alarm a couple of times. I've called them to say it was a false alarm once but I didn't have the correct password and they had to send somebody out. That was okay though. I understood where they were coming from. The other time I had to call them was when I had to change the battery of the smoke detector. It beeped like crazy and I asked them how I could turn it off. Then they explained it to me. My wife loves the fact that there's a sign at the front of the house that says, "We are protected." So, the sense of security is definitely a little bit better and my wife feels definitely safer.

I've had MONI for a while now since my previous company was bought out by them. I had talked to the customer service team to get labels for the door and yard signs, and when the alarm was set off accidentally. They've been congenial and willing to be helpful. I'm satisfied with MONI.

I have been a Moni customer for over six months now. I was recommended by a Friend and they were advertising the Amazon Echo Dot. It is a great system but the advertisement in my opinion is fake. The first day I had my account set up they told me, "Within 3 weeks you should be receiving an email with a code to order your Amazon Echo Dot..." Well nothing... At some point I called in and would not leave until I was sent the email. I received an expired link what I reported. I called back twice after that and it seems that they are trained to repeat the same thing: "We apologize about that. We will be sending you a new email in the next 48 hours". And I called a total of 6 times. The product is great and I do love and recommend it. The only thing I did not like was the advertisement of Amazon Echo which I never received.

MONI Security was doing home security system installs in my area and a marketing person contacted me. The timing worked out because we had been looking at a potential of getting a home security system. I had some sense of what we were looking at since I had already talked to a couple of other companies. When they did the install, we decided to go with the bell line and there was something that they didn't have for the system, so they shipped the part and when it was in, I called them. Then one of the technicians that did the install came back out to do the switchover.

MONI was the first one we came to and their techs were great, very friendly and informative. Since our device was installed, we feel safer. Also, we called the customer service team when we were having problems and they resolved them over the phone. MONI provides reasonable service and we're happy. We have recommended them.

MONI gave me a sense of security when I lived alone in a rural area. I like that when the front door opens, I get to see everything that's going on. Their equipment is also very user-friendly and when I had it set up, I liked it a lot. Their representatives have been great, too. But I have to sell my house and the person I'm living with won't let me activate the system here so I'm just paying monthly.

I was referred by my sister who also had MONI's service. It was less expensive than some of the other companies. The salesperson I met initially and then the person that installed the equipment was very nice. I called their customer service team a few times when my alarm has gone off, one time when I locked myself out, and then again when I decided that I was going to cancel. I spoke with someone who was very nice and convinced me to stay. She gave me a good price and then I extended the service for two more years. Overall, they were pleasant and responsive and they answered the phone.

I recently found out that Washington state requires you to have your alarm registered in specific counties in order for police to respond properly when your alarm goes off. This rule about having my alarm registered is not new, I just recently learned this. I live in a county where the rule applies to me. I also learned I should be charged $25 every few months for having my alarm registered. I already had my alarm go off once and police could not go into my home to clear the house because I was not home and not registered. This was in March of 2017 I believe.

One of my friends got MONI Security and he told me about it. I liked their price, it's decent. And every time I called in, the problem got solved fast. Sometimes the camera won't work and I call in. They'd walk me through the steps to get it back online. One time the alarm went off and I forgot the code. Their guy came out within five minutes, and even though I told him what the problem was, he said, "I still got to walk through the house to make sure."

I have the CPI system from MONI and it does its job. After I first bought the package, I added things but there was no follow up to anything. Until today, nobody has called up and asked if I was satisfied and it's been over two years. Although they had to come in once and replace one of the scanners inside the house and I was pleased with that portion of it. Also, they charge too much money. The system was part of the package in this retirement community so I couldn’t do anything else because it was a wired deal by the salesperson convincing Pulte and Del Webb that this was the only answer to sliced bread. They even raised the rate and they didn’t advertise it. I’m not that pleased as far as their customer relations either. I’ve already seen how they act about things.

MONI was a better option compared to all the other companies when I first got the system. Their system works and everything is good. There was an issue with my bill so I called them to settle it and they fixed it. Their customer service is always great. They were straight to the point and very effective.

My parents use MONI and my mom likes them, so I decided to use them, too. They came around in our area and to our door. The installation was easy and quick. We had them put on some Arlo cameras, so we see everyone coming out to our house and we feel better. The one time that my son set the smoke alarm off or my daughter did cooking, they were already in the process of calling the fire department and called to notify us. There was one other time where we accidentally set off the alarm and they were on the phone with us immediately. All in all, MONI has been very good to us and they're fast and reliable.

We got MONI because of their pricing and the customer service but now, my wife is not happy with their service at all. SkyBell, the app, has not been working for two months now. We had to call some people because I get nothing every time I call for service. I had to sit down and try to fix it myself with customer service trying to help me out and walk us through it. But for the set up, it would take anywhere from a half-hour to sometimes an hour and I don't have time like that. It's also late when I get in. Then we could only get two bills. After we started on the third one, the other one went out. Also, we have three doors but we don't have any doorbells and we don't even know if people are at the door. But the warnings are nice and that's one of the better things. We've been ready to go with Vivint. A friend of ours had their service looked up and their system worked so perfectly.

We started with Monitronics a few years ago but they weren't the ones that installed the system. Monitronics was just the people that did the checking. I've spoken with their customer service team a few times. In fact just the other day, I had to call them because somebody in the family had inadvertently hit a button for the chime and I couldn't get it off. I was following the directions in the book, but the book wasn't very clear and it didn't work. The guy walked me through it and he was able to tell me how to do it. Even he said the book doesn't explain things very well. They need to rewrite their book, but we've not had problems with them and I'm very pleased with my experience with MONI.

We've been with MONI for about a year now. The security system we had put in recommended them. I like that we can set the system and the dogs can't set it off in a certain room. There have been a couple of times our alarm has been set off accidentally, and they’ve been real prompt about calling us and seeing if there's a problem. I've also called the installer before to ask him a question about the system and he's been real good. I’m very impressed with the installation team and the dealing was very positive. I also have had some harassing emails that I've been a little concerned about but I feel a lot more secure that they’re going to be quick about getting to it if there's any problem. It’s been an experience that is wonderful and I'd highly recommend them to anyone who wanted to know about them.

We bought a house that had the MONI Security system, so we just took over and have been with them since February. We have the windows and doors included in the service package. Also, I use the smart phone app to turn the system on and off. I've spoken with customer service several times and back in May, they had to have someone come out to replace the older system we had, but they ended up not needing replacement so he just updated all of that. Everybody has been very nice whenever we contacted them and I've had no problems with the technicians who came to our home.

I’ve been with MONI for six months but before that, our service was with Monitronics. We spoke with the customer service team about an alarm and they gave me good answers and helped me figure things out over the phone. It all worked. The cell phone app is good, too.

We had our house built two years ago and around comes a home security sales with his sales pitches. We stated we don't want it because we don't like contracts nor do we like automatically drafting things from the account. He seemed to be a good guy but we were really stuck on not getting stuck which is what we did. He promised we wouldn't be locked in with no way out as we have the option to discontinue service. We were tired of paying 60 dollars a month for what other companies offer for half the price.

MONI is the best. They were swift and made sure everything worked properly when they came out to install. They checked every nook and cranny on the windows and the doors to make sure they were secure. So, I felt secure with that. I was well pleased with customer service because they took care of business right away. They were very attentive. If you have questions, you can ask them out and they’ll answer them right away. They would make sure that they see to it that somebody was able to help me if I had a problem. My dog was left in the house and started screaming and howling, making all kinds that would set off the alarm system. They were able to hit it right away and get it taken care of.

We were with Vivint then we moved and we had become dissatisfied with their customer service. We had a panel that they had to replace under warranty and confirmed that nothing was going to be charged. They called wanting to know how they could get a credit card to pay for the service call and we spent hours trying to get that settled. We had a couple of instances of that, and we weren't going to deal with it anymore.

We live on a fairly busy street and when we first got our little place a couple of years ago, we had what we thought were just nuisance kind of intrusions. Somebody came into our garage and took a few things out, nothing of great value. It was obvious that somebody attempted to take our little pry bar to pry our front door open. That was a prelude that we needed to do something and that’s where we started thinking about a home security system.

I've had to call MONI customer service for extra services and the reps have been very helpful and courteous. Once, the system had to be programmed and the second time, I had to have the battery replaced in the unit. I've had no issues or complaints and everything has been fine. My experience with them has been professional and helpful as well. I like the overall service and I've been with MONI for 10 years now.

MONI is priced high and there is no change in pricing after your contract is up, which includes equipment costs. They require you to play a game of calling every 6 months to negotiate a lower rate. I've now called twice to cancel and while their service department is open the cancellation department is closed. So, I'm being charged when I've tried to cancel my service twice. Do not get locked into service with this company.

I had ADT at the time a sales rep from Monitronics knocks on my door. "It cheaper, a better service" he tells us. Not only did Monitronics use the existing ADT system, they have not to this day paid my contract off with ADT. For the last 2 1/2 years I have contacted them about this issue. Anytime I try to use my credit the ADT contract bill keeps coming up. I've had 2 loans drop because of this. Monitronics is now telling me they have no record of us contacting in the past and it's now my responsibility for the ADT contract. I have an outstanding payment history with Monitronics and this is the way they are treating loyal customers. I am in the same contract and they refuse to pay this debt they PROMISED to pay. BEWARE OF MONITRONICS.

A rep from Global Protection Systems came to our door. I told him that he wasn’t welcome but he was very forceful. So we listened to his spiel. He told us in order to get MONI, we would get a break on our DirecTV bill. That was kind of the selling point of why we got it, but it wasn't true. We called the DirecTV people to see about getting the break. He got on a phone but I think he was talking to a friend and made it sound like he was talking to somebody from DirecTV in front of us. I was ready to cancel it and now we find out we’re locked in to a contract for five years. We are locked in to something that we thought we were going to get a benefit on a monthly basis which we’re not.

We had MONI installed three years ago for our business. They were not very far from us and their pricing is all right. The playback feature of their service is my favorite. Overall, my experience has been good.

I had this company for a little over 2 years. Everything was fine in the beginning. These guys came over to convince me to sign a 5-year contract but because of my age and health, I had told them that was too long. Nevertheless, they told me I could do just a 3-year contract for only about $20 a month. This is not the case. Every month I was charged roughly $55-60 a month. Recently I have moved and when I tried to call and cancel my contract they refused to cancel it. I spent 2 days calling and finally, they told me I could just send signature of the homeowner to verify the cancellation. I went ahead and did as told and they still did not cancel my account. They said that I had an agreed to a 5-year contract and that the homeowner signature did not match.

It was the deal at the time, the equipment, the installation and the cost are the ones that got me to use MONI. I talked to their customer service recently and had my panel updated. The customer service was knowledgeable and could answer my questions that I needed to know. We talked about what we had to do and they were very professional. I had other companies at that time trying to get my business, but that’s the reason I stayed with MONI. They able to replace this panel without another cost to me. The installation was good and they were able to explain the system to me, so I understood it and could use the new system.

We live in an area where a lot of theft on yard furniture happened recently and we got MONI since their guy came back before any other security service provider. But I had some problems with the way the system was set up so customer service switched me to technical support. They walked me through it and everybody was really good and made sure I understood it. The friendliness of the people on the phone made it a positive experience. The guy that installed the system was also very friendly, very quick and thorough. After the installation, the sign seems to work wonders in the yard as far as people coming up and trying to get in. Overall, MONI has personable people who seem to really care about the product and the image that they put out to the public. And they follow through on what they say they’ll do.

MONI Security was offering something different than what I had when I was looking for another service. So, I went along with that. The installation went smoothly. The young man knew exactly what he was doing. Since I’ve had it, I’m more confident and I feel safe with it. They’re very knowledgeable about anything I have contacted them about and they always help me put the problem to a stop.

MONI was less expensive than the one I used before and it was the door-to-door salesman that made me decide to get them. They replaced all the batteries that the other service wanted to charge me for. There are also some emails I get occasionally that I wasn't getting from the other service. It’s been fine overall.

I got MONI from another house I owned and then this house became available, so I put it in here. They raised my cost per month and I happened to notice it. So I called their customer service team and I told them they can't do that and they said they're going to charge me $20 less a month. It was wonderful. When they raised my rates, they didn't notify me. And they said they did through email which was the way I decided to receive information from them. It stated the document was there and I had to go online. And I couldn't retrieve the documents. So, I was aggravated but that was the only thing.

MONI Security came to me and told me that though I would have to pay every month, they would install the system for free. I went with them because of that and now I feel secure all the time. I called their customer service one time because the battery died, and they didn't try to make me sound stupid. They took their time to explain things to me and were very helpful and cooperative. When they came to my house, they cleaned up and took care of everything. They didn't bother me at all.

They are always good and I never had a bad experience with them for three years. Their technicians do their job well. And when I call them for service, they do the job fast like in high standards. And they come on time which was the most important thing. They don’t let you stay longer than expected. I had some problem with a couple of sensors before and their customer service team sent someone to fix it. And then I called them later to add another sensor and motion detector. It was a positive experience. They are friendly and they take your problems seriously like their own problem. So, it feels good. I feel I’m safe with this security system and I can monitor my house wherever I am. I would recommend MONI.

MONI took over the service I had before and I don't like my experience too well. My motion monitor was making my alarm go off, so I called and the guy wanted me to get a chair, climb up on a table and do something with the thing in the corner. I'm 70 years old and in bad health. I told him I can't physically do that and he asked if I didn't have a neighbor who could. He could have been a lot nicer and told me what to do to disable it until they send somebody out. The comment I got was rude and that one bad experience put a bad taste in my mouth, but everything else has been good.

Somebody came by and offered MONI and had a discount, so I got it. I talked to customer service when I had it changed over to my name and it wasn't bad at all. The reps were friendly and knowledgeable. I feel more secure since having MONI and my experience has been very pleasant.

When we moved into our new home just under ten years ago, we signed up with the service that the previous homeowner had used and was installed. Denco Security. They have been good to work with, this isn't about them. Sometime later, a someone knocked on our door and represented he was with our home alarm company. He said since we had a VOIP telephone service, he would need to install a cell phone to the alarm company in case there was a power failure. Nothing seemed suspicious. Monitronics began billing just under $50 per month and has ever since.

Six years ago, I had another provider but a young man came to the door and sold me on MONI Security. Although at that time, I wasn’t really very much into a security system but over the years, it has really been great in informing me of when my husband goes to the door. He had gotten dementia and I like that talk back feature that it has, to keep track on him day and night.

Everything was free in MONI. My friend was mad at me because I didn’t get her system so I told her what I got and she couldn’t believe it. Somebody told me that you don’t have to worry about the connection fee. They didn’t charge me that. It was absolutely, totally free. I’ve talked to customer service several times. When I had one device that went bad on the door, they came and replaced that. My phone service that they call on in the unit changed. So, they came out and replaced the phone module in my unit. Everything is working fine. The guy who did the installation was great and the guy that came out to replace the phone module was good, too. I live by myself so, I really needed this for my own person identification. I’m secured. I’m glad I waited until I got this great deal because I was ready to get a system and it couldn't have been any better. The only thing I have to pay for now is the monthly fee which is still is reasonable.

HORRIBLE service, POOR equipment, HIGH COST, plus they PREY on the elderly. My father had MONI and when he passed I continued to pay the bill to supposedly keep his home secure however I recently found out his motion detector is not working! When I called to complain the representative contacted the third party installer who said I would receive a call back in 2-3 hours. And of course, they did not call back–AND STILL HAVEN'T. I just called to cancel the contract. I then demanded my money back because of a lack of home security for over a year and of course I was told, "The customer is responsible for making sure their equipment is working." Really!!! How am I supposed to know if the motion detector is working unless I call MONI to ask.

I had the service for six years before MONI took over, and I was happy with it. When I had a problem with my security, they came out and repaired it. They must have added to it. It was long before they had someone out to take care of my problem. Their service technician was very good. I liked him, the way he explained himself, and the way he did his work. Overall, it was a great experience and I'm very satisfied.

I initially began using this service when a door to door salesman came to my house and asked me if I had heard of the break-in that happened 2 streets down. He then told me that someone was shot as a result of the break-in. I was new to the neighborhood, lived alone, was young and scared. I was frightened into accepting the service. I figured that peace of mind was worth the price. Later I looked into the incident and it was a lie but it was too late to change anything. I travel often and the equipment is faulty. When I was out of town my dog set off the sensor and it was a pain dealing with this from afar so I stopped using it. I have been paying religiously for a service that I do not use and have not used for years.

MONI Security reps were willing to help and answer any questions I had. The alarm system is easy to use and it's good to have. I talked to MONI's customer service for alarms going off and false readings. I was checking the status of some things online and needed to talk to a customer service person to get more answers about that and they were able to answer questions easily and professionally.

I want a security system so that I have a way of signaling for help if I don’t have somebody around which is quite often. The one I had before didn’t work out at all. I had just fired another security service and MONI Security came to my door. Once a month, I call them and tell them I'm calling to check our connection. They immediately go into the spiel about what we're going to do because they had me set up my alarm and that’s the main thing. My alarm sounded and my neighbor was probably concerned but it just took about a minute and then I turned it off. They're always courteous when we call. Also, they're always nice and brief if I have any question. It's a quick thing to do and I appreciate it. It's a way for me to know too that I'm hooked up with them. So far, I haven’t needed them which is a plus. It makes me feel safe. I set the alarm every night and if I go somewhere then I also set it. I can set it while I'm in the house or when I get in the car. I'm very satisfied.

We've had MONI Security since they took over for someone else that we had. They're fine and reasonable and I'd recommend them.

A friend of mine had MONI installed and supposedly, I was going to get a free installation. It sounded good at the time. But the information we were initially given on the phone turned out to be a bit misleading. So, when they got there, the things that we needed were more costly than we expected. We were a bit unhappy with the things that we ended up with because we weren’t able to get as much installed as we would have liked. And with the monthly price, some type of video monitoring should be included. But the person was nice. Also, when I had to cancel a credit card, I called customer service and they had a good attitude. When I’m home alone, I feel safer since I’ve had it. My glass break sensor went off when a plastic alarm clock dropped on the floor by one of my cats. So, the police came to my house. We were at work. It was a little weird that the glass break sensor went off with that.

I was using Point Security and they partnered with MONI Security. It was weird because I haven't dealt with Point Security at all, but I have talked with MONI's customer service many times. Our contact fell off the first week. I got fined for the state because MONI claimed that they sent the technician out, which they didn't. But it was paid and credited from MONI. I still have a lien ticket with the county, so I have to deal with the county. The county was saying they didn't receive our payment when I paid it through my MONI account and MONI was supposed to pay the county. But apparently, MONI never paid the county or the county didn't register it.

My experience with Moni was decent up until I decided to cancel my account. They give you the runaround and try to get you to stick around. And when you finally convince them to cancel they say they are going to send you an email with a document that you have to sign and return. Ok fair enough but that never happens. The email never came. I called back numerous times and had them resend it. I canceled my account back in March of 2017 and after numerous times of sitting on the phone for 30 minutes+ I finally get the email on July 19.

We've had MONI Security for a couple of years now and it’s been good. We chose them because of the cost. Recently, I've been thinking about adding some sensors and see what they had in terms of equipment.

I have been a customer of Monitronics since 2003 and still have the original equipment installed back then. The house was pre-wired by the builder. Over the years I have received reasonably prompt calls when I have accidentally set off the system. The price has gone from about $29.95 a month to around $42.00 for the original system, which is far from state of the art. On 7/9/2017 my house was hit by either a lightning strike or power surge that caused my system to not function, although the control panel still had power. I called customer service and the initial person I spoke with was very personable and tried to walk me thru re-setting the system. When that was unsuccessful she transferred me to someone else that not only did not get the problem resolved but got me more than a little upset.

I knew the product that I wanted and MONI has it. The reputation they have in my area was also very good and I chose to stick with them due to that. They supplied my needs and their reps didn't question what I was wanting or try to talk me out of anything. They showed up when they said they would, and did a good, thorough job. It was a pleasant and trouble-free experience. It's been fabulous so far and I'm a happy customer. I have recommended MONI to other people and they've also purchased.

I’m more secure and at peace since I’ve had MONI installed. I called them when one of the doors had a low battery. And I wanted to know how I could change it or what kind of battery it needed. It was a nice and very quick experience and they treated me very politely. I was pleased when they came into my home. They helped me how to turn it on and off and how to use the beeper. They were very respectful too. I hardly turn the system on because I have dogs in my terrace. Plus, I don’t have to come to the living room to turn the alarm off. So, I am not using it as often as I would like. Also, the sign that I have at the door with the name of Monitronics repels the burglars.

Our alarm system is through this company for many years. Our nightmare started when we need to get our sensors replaced; because we got all our windows replaced in May. This is mid July now and up to now we still don't have sensors. Moni just gave the order to a contract company to install our sensors, and they don't follow up. The 1st contract company that got assigned to us are horrible, came one time and brought only 6 sensors where they should have brought 13; so we got rescheduled after several calls I've made to Moni. One month later same contract company came back to our house but didn't do the job because the guy said something is wrong with our pad. Left our house and never called back. I called Moni again, and they assigned us to a new contract company.

I had a 3 year contract that was also setup with autopay that ended in March 2017. I received a bill after that so I called to cancel the month to month monitoring. I was told I was still under contract and that I had verbally agreed to a 4 year extension on top of 13 months remaining from my old house. This is not the case. The service was cancelled at my old house and I still have the letter from Monitronics to prove that. I was told that there would be no buy out fee for the old contract if we agreed to request a brand new 3 year contract at the new house which is just what we did. They said we were unable to simply finish out the 13 months at the new house and insisted it had to be 3 years due to the fact that we would need some new equipment installed (even though the house did come already mostly set up).

I always like having a security system. It's always satisfying. MONI bought the company I was using and I had find out when I had a problem. I just hope that when they are going to raise my bill, I’d like to know about it ahead of time, instead of seeing it on my credit card. Overall, the service provided by MONI seems fine.

I had a great service and I still got a few years more to go but my daughter wanted to go with MONI. They offered her a deal if she referenced a friend so she gave me and they came up with a deal to do her house and mine. I changed out my service because of her and I'm very unhappy. When I bought my house brand new, the company came in and installed but that was over 20 years ago and the sensors at my door went bad.

3 years ago a salesman showed up at my doorstep and spent an hour talking me into breaking my contract with ADT and signing up with Moni Security (through Alfa). Both my husband and I remember that to his question, "Are you planning on having kids?" We said, "Yes, probably in a year or two, but we'll definitely move to a better neighborhood for that". We mentioned moving in a year or two at least 5 times, and not a single time the salesman mentioned that he's getting us to sign a 60 months contract! Moreover, he never even gave us an option of signing a 36 month contract, which is apparently available.

My phone was done due to faulty equipment from July 3rd to July 6th. I did not get a call during that time to see if there was an emergency since your security system is supposed to go through the phone lines. In fact I did not know that Moni Security was absorbed, I certainly was not welcomed aboard as a new customer to your business.

MONI has great service and professional people who are nice to work with. They're in the development that we moved to. We had an issue with the doorbell opener. The storm broke the door open and the alarm went off because the wind was blowing. I had to call customer service to say that there was no problem and they were very responsive and understanding. Everything was fine and I'm very happy with the people. It’s comforting to know we got the system and the alarm right there. I would recommend it to friends.

Overall, we're very pleased with the service provided by MONI. We had ADT before and MONI is far superior because of their customer service. ADT would always have an issue. The alarm went off and they didn't even give a call back until hours later after the alarm went off so there's not much security there. We had MONI in the past and were always happy with them. The installers showed up on time and did a good job. They also did some extra things that needed to be done all free of cost. We feel secure that when we turn the security system on and something happens, we’re being notified right away and that action’s going to be taken. MONI is an innovative company as well because of all the offerings that they’re starting to put with a lot of the home automation stuff, the additional security features and door locks. We have a basic system but have the ability to control everything from our phone app for our security system.

Bottom line: These guys promise and can't deliver!!! So I signed up for MONI starting in 2013. I was promised a remote garage door setup. It never worked and they were unable to fix it. That problem was never resolved but I had signed the contract so there was nothing I could do... 2017 comes around and I eagerly call to cancel after being stuck with undelivered promises for 3 years. Custom rep says, "oh we've got a deal for you, we'll give you a Nest, a wi-fi doorbell, and fix the garage issue." The installer arrives on Monday and isn't able to get the doorbell to work because of some "wi-fi" issues. I call customer service and they promise even more *free* items to keep me as a customer.

My fiancé and I work in the oil and gas industry. We've both experienced financial hardships. I tried calling Moni to cancel our contract even though I knew our contract was for 60 months. The man told me that he would charge me a lower payment for the current month, and if I needed to, I could call back the next month, for the next 2 months and they would lower the payment again. I said I wasn't interested and asked to cancel. He then proceeded to tell me that I would owe the remainder of the balance on the contract.

A system was installed in November 2016. The door lock has never worked. I have called 3-4 times from November-December a few times in 2017 and just decided to give up. The techs come and set it up then an hour later it no longer works. A representative went as far as to say they didn’t have to work because it's a " luxury". What?? The last time I called they wanted me to buy a new product and hope that it would work. Next we had an inside camera that stopped working once we put in a new stringer router. We were told we had a year warranty so we thought no big deal.

We were using the predecessor to MONI and bound in a contract with them. I once talked to Moni's customer service and it was a very positive experience. A door sensor was not functioning and they sent me new equipment overnight. Then as soon as I got it, I was able to get someone on the phone immediately to help me get it installed. They handled it perfectly and the problem was solved. They could do everything over the mail and I didn’t have to take time off work for an appointment. I also appreciate that they send emails about interesting highlights and new equipment that is available.

MONI Security was cheaper than the service that I had at the time and I've been satisfied with their service. I called to find out what would be involved in keeping the MONI Security service working and I chatted with a very nice gentleman who told me about that. The interaction was pleasant.

I've been with MONI for 15 years and have been pleased with the service and with the response time when I need to contact someone. I’ve not had mysterious issues that I couldn’t resolve fairly quickly and that means a lot to me because I’m busy and I don’t have time to spend days and weeks trying to get to people. I had the wired security system before and then I went wireless. I like it. Accessing the system through my phone helps and I feel a little better about it. I can go online and get information.

I went with MONI because I wasn't happy with my previous security provider. I called MONI's customer service team a couple of times and was very satisfied with the answers I received. In the beginning, I also had somebody come out to work on the security system because I had to put a box by the back door which was a signal booster for the garage. Also, I like the way the billing is done. Overall, MONI has a very courteous service and I'm so happy with everything.

The sales guy from MONI represented his company very well and he really sold us. He let us see how much more we were going to be able to receive and that it would only cost us a few dollars more. While the installation crew was not bad, their guy made some decisions without following up with us first, but still I was happy with the installation. They were supposed to give us some stickers that they stick on the windows, though, but we didn’t get them. Despite that, overall MONI was very thorough, to the point, and tended to be in the best needs of the customer.

MONI has good coverage and they're great to work with. The tech who did the installation was really good, very professional, and very quick. Since having their system, we don't worry as much about break-ins too.

We have been using this service for quite a few years and the contract is about to expire. Our contract has been extended in the past and we decided we didn't want to extend it. When we moved we were given three options: 1. Have a MONI Security person install our system at our new house and pay the installation fee ($200). 2. Choose to not move our system and just pay the remaining months even though the system isn't installed. 3) Extend our contract and have MONI Security install the system at no cost.

Back in Timothy, SDS was our monitoring service. We moved and it was switched to MONI, though it's the same alarm service. One time they were increasing the charge, so I requested that they give me a discount based on how long we've been with them. Plus, we have automatic draft and there was a time I called because of a change on the date of the auto draft. The reps were great and I had no problems.

When we first got MONI last fall, I didn't wait long enough to have the electronics click off with my phone and we entered the house before it had turned off. The system rang for half an hour and they had a hard time getting the alarm shut off for me. I had to take the battery out, but when I called them, everything worked okay. Overall, my experience has been really good.

We attempted to cancel for 4 months and they kept saying they were sending emails with documents we needed to return. Never received them until April, they have continued to bill us and refuse to acknowledge their fault. Will never ever recommend them to anyone, nor will I pay them. Crooks.

I had a couple of break-ins and MONI Security helped me throughout the situation. They were knowledgeable about the system and told me what options I had. They were friendly and I’m very pleased with their service. There were a couple of times my alarm went off and I never got a call from my old service but with MONI Security, whenever my alarm goes off, whether it’s false, I always get a call. I’m really at peace with it.

I was helping out a kid for a period of time then kicked him out. I felt I couldn’t trust him and he would try to break into my home, and having an alarm system made me comfortable. Our alarm went off in error and they contacted me to go over what's going on. Everything is great and I really like it.

The neighbor next door had MONI Security and he was very happy with it. I called up customer service to update some information and it was a very good experience. They were pleasant, knowledgeable and very thorough. When they came for the installation, that was very good. The installers were knowledgeable and professional. Overall, I am very satisfied. Their service and system are exceptional.

We moved into a new house and decided to use MONI Security since they have better pricing and equipment than others. I like their product and the way it works. I also like it when I use its mobile app which makes the system really good. Also, MONI is much easier to use than some of the other ones. It also goes off when it's supposed to and that’s all that matters. I have recommended Moni to others.

MONI Security is a good, reliable service. I know it works because I’ve had false alarms that I caused. However, if they had newer technology it would be better. Security has been better with MONI.

The security system I had before was bought by MONI Security so I acquired them by default. It's basically the same as the previous system, it's just got a nice, new wall unit and is more condensed. However, it's not as big as the first one I had. I had to call MONI once because my insurance company needed verification that I had a home security system. I like that I got a person-to-person communication with a representative who was helpful in explaining to me what it was the insurance company needed and telling me where to find it on the website. I also like that I had the ability to go online and get the documents I needed to send to the insurance company.

My mother, now deceased, was a customer and when she passed away I was still living in her home. When MONI Security attempted to raise their monthly rate they convinced me to stay and I had a two year contract (June 2014 - June 2016) which I have a copy in writing. In March of 2015 I contacted them to have my landline removed and have it monitored by my cell phone. I have a copy of the invoice from that date showing a $30.00 fee ONLY. When I made plans to move in April of 2017 I contacted them to cancel my month to month monitoring and was told I was still under a "verbal contract". Huh? I was advised by Lauren that when I requested the cell service, I had verbally agreed to a 30 MONTH EXTENSION ON TOP OF THE 24 MONTH I WAS STILL IN THE MIDDLE OF. I never received anything in writing as in the past.

I've had service with Monitronics aka MONI for several years. I called Friday to cancel my service and of course there was no one there to help me with that. I called back today and am now being told I am still under contract and I will have to pay $700 to cancel. First of all my contract was supposed to be for 3 years not 5 years. Second this was never mentioned in my phone call Friday. And finally my payment is $60 (which by the way went up from $54 without any notice) so how do I still owe over $700 for the supposed 11 remaining months of my contract. If I am under contract then why did my payment increase?

I had another home service provider before that had a landline based system and at that time, I asked them about the remote and they quoted me a number that was really stupid. And then I saw Monitronics' advertisement and I said, "This is a better deal". I had dealt with their customer service team once when the remote battery was showing low and had to be replaced and the lady was very helpful. After we got the battery and have the instructions, we called her up and said I still have some problems. She went line-by-line and waited while I was taking care of line number one then line number two and so on. It was a great experience.

MONI bought out my other security provider, but I’m happy with both of them. I did a regular checking of the system with the customer service team and it was a positive experience. They did everything normally. Everything is the same since I’ve had MONI. I can turn my alarm on and off or lock my door which I do every now and then. Also, I have the app with my phone which I use twice a month. Yesterday, I used it twice. I have one issue but I haven't taken care of it. They changed my Wi-Fi connection and since then, my camera doesn’t work. I need somebody to come but when they do, I'm not available. I've been busy so I haven't had the time to make arrangements with them. No biggie except I'm paying for it. I’m very satisfied with them and I'd recommend them to a friend.

I had been their customer for eight years and everything was all good till I was a paying customer. I sold my house and contacted them to end my service on 4/25/17. The lady I spoke with told me that my service has been ended and I don't need to send any equipment back either. I moved out and new owner moved in. Then all sudden I received a call after almost three months today (7/4/17) that I have pending bill for last three months. I called customer service back to confirm if that was true. The account manager I spoke with was very unhelpful. He said that call I made on 4/25/17 does not make any difference. He also mentioned that I suppose to send them a signed form to close my account.

My dissatisfaction with MONI Security stems from my recent move. In January 2017 I sold my home which had a MONI system in it. At the time I sold my home I called MONI to cancel my service. The rep on the phone was very helpful and advised me that MONI would provide up to $1,000 toward equipment on my new home whenever I was ready to move forward. After a lengthy conversation I was quoted for the difference between the $1,000 and the additional equipment I wanted to purchase. The rep told me to call in whenever I was ready to move forward and he would set-up an installation for me and that in the meantime my account would be put on hold.

One of MONI’s salesmen used to work for ADT and contacted us. Then, he came out to see us and told us it was better. We’ve been satisfied so far. We’ve talked with the customer service team many times. We had to open a new account when we moved, then we had to continue the account in the old house until it was sold. And two weeks ago, I spoke to them when we cancelled the service on our old house in South Carolina because we had sold the house. It was always a positive experience especially getting the job done, answering the questions the right way and somebody being there at the other end of the phone. It was also done in a very timely manner.

The installer from MONI was quite cranky because my door didn't sit right. It was like it's my fault. Nevertheless, I've loved my security system since it was installed. However, I had a problem getting a $20 piece that was for my garage. That took about five months because MONI sent it through FedEx. If FedEx doesn't have your phone number, they don't phone you so the piece gets sent back to MONI. Still, we got that sorted out and the people at MONI were good to work with. Also, they kept sending me the bill repeatedly when I kept telling them I didn't get the part yet. They had a little bit of miscommunication between their departments. But eventually, they gave me credit for it all so it’s all good.

Unable to Cancel Service. Cancellation department stated they would send me a DocuSign within 24-48 hours to sign. Have not received DocuSign. Also, the cancellation department stated it would take 30 days to process once they receive it and will charge me 2 months of service while waiting for cancellation to process. No longer live at old location.

After my daughter passed away, I was alone in the house and that made me get the security system. The young man from MONI that came and did the installation explained everything to me. Several things had happened and that was because I was new at it and hit the wrong button. I also made a few mistakes as I'm used to opening the back door for things to go out and that sets the alarm. But now, the first thing I do when I get up in the morning is to turn the alarm off before I open the door. I've spoken to customer service because of those mistakes but it was very good talking to them. When the alarm had gone off, all of a sudden a voice came over the alarm and asked if everything was all right. I explained what happened and he laughed and was very nice about it on the phone. Overall, they're easy to work with and I'm very pleased with MONI.

I used MONI in my last home and I had no problems with them. I figured I should have no problems with them again so I got them once more. Their price was right and it's nice that there's somebody locally that would install it. Over the many years, the battery would go out, so I'd call them and ask how to change it and sometimes when the price would go up, I'd call and ask them why when they should be telling me about it. Nevertheless, their reps were responsive and answered my questions. And, their service is efficient and although they did not come, they had a subcontractor come out. I had MONI signs in my last house but this time in my new house, the sign I have is from the local company so they're not advertising right now from my house and they're losing out from the other company. Overall, MONI Security is dependable and reliable and we feel more secure now.

Looking through the web, MONI's price was pretty reasonable. I upgraded a couple of years ago and the customer service came. They were willing to listen, talk, and help me with the bill. MONI has been really great and I've been pleased.

MONI Security offered me a free system so I opted to get their security system. The installation was fine except one of the contacts fell off on the front door and I had to have somebody come back within two days. But I like having the alarm system. The only thing is it went off a couple of weeks ago and nobody called for my password. We were home and my husband didn't realize the alarm was on and he opened the backdoor. The alarm sounded and we waited for somebody to call but nobody ever called.

We've had MONI for a little while, and then moved to a different site. They forced us to use their authorized Atlanta dealer "Systems Alert", who built a broken system and charged more and more each visit, refusing to use any existing equipment from our other site. Now we are out his fees, charges, and do not have security in a high crime area. When we told them we wanted to cancel, in order to get better security, they refuse. So NO working system, plus multiple duplicate equipment charges, a monthly bill and no security. Buyer beware.

This company refuses to postpone service or cancel auto payments even if services are not happening. We called March of last year to postpone service since we were going to be tearing our house down for a remodel. We were fine with adding the postponed months to the of our contract. They refused. Here we are over a year later having paid a monthly fee for 24-hour surveillance for a service we haven't received. How are they monitoring our house if we don't even have a key pad installed?? Word to the wise, whatever you do not use this company. They are a fraud.

We've had several people come out and several also called, and in comparison, the guy from MONI Security was friendlier. He was nice, non-pushy and considerate. He showed me everything upfront and then the installers took no time to put all of the stuff in. I was surprised that all the windows and doors are covered at one price. We can even talk back and forth and the daily forecast also comes up on the little screen. It tells me what the temperature is going to be so it sets me up to know what the day's going to be like. I also like the emergency feature where, if somebody followed me into the house and told me to turn it off, there's certain numbers I can push and they would know that I wasn’t pushing my security number.

Some years ago somebody from MONI Security came around door-to-door and had a special deal. We had Honeywell back then but this guy was a good salesman and talked me into it. He was talking all positives, how his system was better and they were going to give me another door lock for the front door which lasted about six months and then it died. At that time, it was cheaper too and it seemed it'd do the same or more for less money. We felt secure after the installation.

Signed a 3 year alarm agreement and turns out to be a 5 yr in the fine print even though 3/36 months was written on contract by the salesman. I call to cancel because were moving and they want 500 bucks to cancel.

I decided to get MONI because it's connected without needing the phone line. Our installation was good and the response I got from the police and the call-back I've gotten from MONI when the system has gone off has been excellent. My family member recommended MONI to me. They also have it so I will recommend it to other people as well.

I was changing insurances and they said if you had a home system, it would reduce your insurance to 20%. So, MONI Security happened to be in my face at the moment so I got them and it was convenient. They made me file a five-year contract. However, my house was in a flood and had to be redone for 12 months. So, I was out of the house, but they still charged me $46 a month. I’ve talked to the customer service team many times when my house was closed. I told them that it made no sense since no one was in the house and they couldn’t monitor and aren’t doing any service. But they said that I signed a contract, so I have to pay for it. It was pretty expensive. So, I told them to tack it on the end, then extend it so I’m at least getting service for what I’m paying. It’s a rip-off. They should have suspended the services.

I've always had a security system and I just switch companies. I was with MONI Security before and went back to them. They're a good company to be with. They came to my house for the installation of the system and I was pleased. There was also a time I had a problem with the system and I've talked to their customer service and they corrected the problem. It was a good experience with MONI and they did what they were supposed to do.

I called Moni Security to cancel my account due to financial and medical hardship. I reached a manager at the Dallas location by the name of Lauryn. She initially offered me a deal where I could skip a month and get half off of the following 2 months if I stayed on as a customer. When I insisted that I couldn't afford even that and needed to save every penny for my medical treatment, she told me that I was in a contract and had 14 months left. I asked her how much it would cost to break the contract and she told me.

We had a different security service provider before but my husband made the decision to switch to Moni. When we initially put in the system, someone was sent to our home and that turned out fine. We have their doorbell that goes off when somebody breaks in so, we feel a little bit more secure.

We had tried ADT years ago, and we didn't like their contract. Everything was in their favor. Then we went with MONI Security because we liked their deal. We got the security system in my house in Arizona and in the house in California and we're very happy having it in both houses. I haven't had my house broken into in Arizona anymore. Then the other day, we had a new door put on our house and MONI came out and put the security thing when you open the door. MONI did very well and they were very helpful, and showed us how to do some stuff that I wasn't sure how to do. I've also talked to them if the alarm goes off accidentally. They're very polite, listen to what I say, and they come and take care of things right away. I've told other people I'm happy with MONI Security.

MONI Home Security was referred to me by the person that built the house. Their installers were very friendly, did what they had to do and left. When I was trying to get my monthly bill lowered, I called their customer service team about it and they did what they could to make me happy. Overall, I'm pleased.

I was with another company when they changed it to MONI Security. I like their alarm because when it went on, they called me back to make sure I'm okay. I also once called them to ask about some charges they made after they fixed my bill and gave me another deal, and they responded quickly. It has been a good experience. They're excellent, they do their job professionally, and I am pleased with them. I also feel safer.

So far, everything is working with MONI Security and anytime my wife calls, we have help right away. When we change batteries, we call the company and let them know that we need to shut down and get our stuff done and we're back in service. We've had excellent support out here when we've needed it. We have a very standard system and not the highfalutin stuff. We've been with the original company for 30 years and that’s the system we have in the house. We put it on at night and take it off in the morning. We put it on when we leave and take it off when we get back. It’s very efficient and we have recommended them.

On 03/29/2017 at 6:20 a.m. My garage door went up. Thank God for my 110 lb Sheepdog. They are so smart. He jumped up out of bed and took off. I am looking for my Gun and then Moni operator come on and ask if it was a real alarm or a false alarm. I yell a real alarm as I am going by the monitor and going down the steps and after my dog. I am turning on lights, checked each room downstairs. Then I realize the door from my home into my Garage was open. I never leave it open. I then realize that my dog is outside barking. I run out to get him and to bring him back in the house. When I get him back on and garage door down.

The area we're in is sketchy. It's an older neighborhood and it's a bit run-down. But with MONI's system, I definitely feel better leaving my family at home. Leaving the house while there was that fire alarm that would call the fire department felt good, as before my wife had a chance to call the fire department, they were already showing up. However, I did a bit more on finding out how many things I could get from other companies for the same price, and found that I could have 20 window sensors, and it'll be the same price as MONI's. MONI is pricier, and I'm seeing other places advertising more things that I could put into the house and cover more area than what they were giving me. I also wish is that I had a little more time for the lower rate because my house is still not done. I would still recommend MONI, though.

I decided to get an alarm system 2 years ago after getting out of an abusive relationship. I thought it would bring comfort to myself being a single mother, which it did. Fast forward 2 years. I decide to sell my house. I call Moni, which acquired my contract from Monitronics, to cancel. They proceed to tell me my contract was for 5 years and the only way to break it is to pay the remainder of my contract, $1800, or transfer service to my new home, which is a rental. When my alarm was installed, I was never told it was a 5-year contract. Had I known that, I would have never signed or I would have gone with a different company.

We had ADT for five years, and the service that we were receiving from them wasn't good. We were having some problems with their system and they did not come out to repair it. One night, some of the MONI Security reps came by, and my husband accepted and told them to come in and put their system in. So far, we're enjoying it, and it does a great job as to what they say it does. My husband and I are very pleased with it.

My interactions with the sales representative was well enough for me to buy the MONI system and the installation went okay. The technicians were courteous and they got the job done. Compared to my previous company, the MONI system is about the same, but I've gotten a couple more features for the same money.

I've had my security system since 2001. MONI bought the system out, so I kept it. I haven't had to use it a whole lot but I like the system, it has multi-functions. The only thing I'm really having a problem now is whether to keep my home phone or not. With the current system, I have to have my home phone which never rings except for telemarketers usually. I'd have to go with the wireless system and I'm not sure how much more that would cost.

I saw some people in the neighborhood using MONI. We were robbed before but now that we have the system, we feel more secure. It's been an okay experience and I'd recommend MONI.

I had a different security provider but I changed to MONI Home Security because they were cheaper. Their installer was very nice and very knowledgeable. He explained the system to me and walked me through a couple of things before he left. I called their customer service one night because my alarm was beeping and I didn't know what it was. My experience was very positive. Their rep was very nice and she walked me through to turn the beep off. I'm secured that I have an alarm which is great for when I go on vacation.

It’s been so long ago since I’ve decided to use MONI and it was a very good experience with them. When they came and installed the system at my house, I was pleased on how they handled everything. Also, when the alarm goes off, I talk to their customer service team and they take care of the situation. Having the MONI security system at my house gives me peace of mind.

When we agreed to a home security system, we were to get cameras installed at the garage, front door, and back door. The tech arrived without enough cameras to do the job. We never received a follow up nor did PHT install the cameras. I finally get a hold of PHT, mostly due to my long work schedule, only to find out Moni is now my monitoring service. I talk to Moni about what's going on, the representative was great. Going to have a tech call tomorrow and get it set up... No such call. I call Moni back to find out what happened. This representative has no idea. They call my phone at **. Big problem. That's not my number. It's a random central Illinois number and they were only off by 7 digits. So, now I need to figure out why my "security" company is calling the wrong number. This representative was polite, says someone WILL call by 3:00 pm next day.

On 6/08/2017 I called ADS to inquire about the Moni Security Service. Mind you I'm still a client of ADT which I've never had a problem with... But wanted to try something new. I Spoke to a young lady in the sales department (Ashley). After receiving the information I needed. The next day the installation department called to say a appointment was scheduled for Saturday 6/10/17 for install. I liked what was being offered... So I was like ok... I'll give them a try. Installer came out (Jo) nice guy and installed the equipment. First he didn't bring everything that was offered in the package. He only came equipped with motion detector and 2 sensors and a keypad. So I agreed for him to come out for the following Saturday 6/17/17 to complete the job... Also ADS had issues with the wording of the contract and said they will email it on Monday for me to electronically sign. I agreed.

I already had MONI Security and I continued my contract. It is a good company. I spoke with the customer service team when I ordered cameras and it was a positive experience. But they could have explained more about the cameras and the internet. During installation, the worker went out of his way to make sure everything was done in a nice manner. He wanted it professional looking. With everything that goes on in these neighborhoods, we’re happy that if anybody comes up to the door, I see who it is. We like it and I got everything I wanted.

MONI Security called me and wanted to know if we wanted a free system and I said yes. Their system is easy to use. Once we had to call their service team to change one of the door names and it went well.

Monitronics has harassed 75-year old woman in Phx for 5 months. My mother, Barbara **, attempted to cancel with Monitronics in January, 2017. She called them and wrote them a letter of cancellation. Monitronics refused to cancel her as client and demanded that she pay her remaining term in full. My mother went with a new company, GHS, who offered to pay off the remaining balance. It should be clear that Monitronics hounded my mother throughout this process by phone and still does today. My mother asked, as instructed, for a copy of her customer service agreement/contract with Monitronics and the final payoff amount from Monitronics. Moni failed to provided either one for months. In addition, the amount of the contract payoff amount vacillates up and down with Moni. One moment they are asking for $952 and then $1100+.

So before I signed a contract, I asked about discounts (because we all like to save a little money where we can). I was told about a AAA discount that would give me an additional $3 off of my monthly bill. I signed up for the service but never saw an itemized list that showed that I received this discount so I contacted Moni who said that they had to contact the dealer to see if this change could be made. I didn't hear back from them until about a month later when a customer service rep that called me asked how the system was working and if I wanted to continue the service. I said that I wasn't aware of any complaints so I was confused by the call (I was happy with the system, no problems). He mentioned the AAA discount inquiry and I said that I was still waiting to hear back about that but yes, I did want to continue the service. End of call, no other questions or explanations.

I had a relative selling MONI alarms. I had it installed in October and it wasn’t working properly until March. I was trying to go through the dealer that sold it, and I told their dealership. They had a difficult time finding people to come fix and I was just patient with it. I had so many other things going on too. So when I finally got MONI involved, it was really good. The repair people were good. They stood behind all of the warranties. I actually have a good system now that’s working. It really didn’t work for about five months but they adjusted my billing and they were good. Even though the equipment was defective and wasn’t installed correctly, MONI stood behind correcting all that.

I've had MONI Home Security before because they were the least expensive. Their customer service team was very helpful, very understanding and they listened to everything I said. Their technicians were good too. I had a lot of problems going on, talked to a technician, and he was fantastic. He found out what was wrong and took care of it. Overall, they were very professional and my experience was very good. I’m very pleased with them.

The customer service of MONI has been really helpful when I call in for something. I also got a better deal with the phone package and everything together. Their technicians were also helpful when they came. They hooked it up and I didn’t have to call them back for anything. Everything has been good with MONI.

I've had a trouble-free experience with MONI. I've seen their advertisement and I went with them since they got back with me in a timely manner, unlike the other provider we were looking at. Everything has been going fine and we haven't had any problems with the security system, although we have never done a test on it like we're supposed to every so often. But I feel a little bit safer and more confident having it.

I wasn’t happy with what I had as it had to have a phone line which we were doing away with. We were going to do the virtual systems and Voice over IP and they didn’t have it at that time. I thought why am I paying $60 for a phone line just because I want a security system. Then somebody came to our house and told me they just signed up my daughter. They kind of sweet talked me into MONI, had their guys come in and switch everything around, and then hooked me up to MONI which was one of the first ones that were supporting the cellular service.

We had a burglar door alarm go off. MONI SHUT OFF OUR ALARM and then dispatched police. So, hypothetically, if there was a burglar, they were free to continue robbing me in peace. ANOTHER ALARM GOES OFF. Motion sensors. I call MONI, who directs me to call the police station. I do. They state they are on their way, but never received a call that another alarm was triggered. MONI completely fails to call.

We have a private service that installed our security system and performs all the repairs. MONI is our monitoring service since the people that installed our system told us that was the system they wanted us to use and they wanted MONI to do the electronic monitoring. We called MONI when we were testing the system and the young lady who picked up sounded very pleasant. They turned the system off and we tested everything. Then we called them back, talked to another young lady and they put the system back online. They were excellent and we feel very comfortable with them. They seem like a competent company.

When I originally bought my home three years ago, I was contacted by a Monotronics rep to install a security system. I was told that the equipment could be included in the monthly fee over a three year contact with their monitoring service. Our monthly fee was 45.95 for the first two years and during the third year, they randomly raised my rate by 4 dollars. I am now one month over my contact and they auto-debited the complete amount of the new rate (48 dollars) even though my equipment is paid off now. I was originally told the rate would lower after I made the last month payment and I could cancel anytime after.

I've been with MONI for a while. Years ago, an agent came to my house and the young guy was really nice and talked to me about the security service of MONI, so that's when I decided to use it. But the only thing I don't like is that my bill keeps going up. It has gone up two times. When I first started out, the bill was $42 plus and it went to $46, and then they tried to charge me $48.99. I'm going to have to find another company.

MONI Security has a better system over other security providers so we decided to go with them. We worked with one of their reps and the experience was very good.

I happened to like MONI's services. It was through Liberty Security and a rep came door to door. The only thing was when I put the doorbell up where I could see who’s at my door, I wasn’t told about the data coming off my cellphone. I have Wi-Fi in the house and with it, it would have been okay. But it went to my phone and it sucked up a lot of my data. So, I canceled the activation of that. MONI could improve on having a better deal on data.

I read great reviews about MONI and I liked that I got a free Amazon Echo with the deal too. However, in the beginning, there was a big a mix-up. I was inquiring because I have it through my cable company and it's at $30 but theirs was $40. Their employee said they could price match it but when the bill came, there was some discrepancy about what the price was. I was disappointed because now it costs me $10 more but they said they have no record of the conversation. They also said I wasn't really supposed to get the Amazon Echo unless I bought the higher package but that's not what the salesperson told me on the phone either. I did get the Amazon Echo but it didn't start off well.