Brinks Home Security™ Reviews

MONI was the best available security company at the particular time. I’ve spoken with their customer service a few months ago and they were very helpful with what I needed to know. I replaced the locks because there was one that was a defect, and when I talked to them a few months ago, they told me I had to get in touch with the company, which I did, and they replaced the locks. But I have a problem trying to get in touch with the people that installed the locks. I can’t seem to get in touch with anyone because the numbers that they've given me just rings and rings. I was very frustrated. I was trying to find out how to program my locks and how to put the codes, like in my living room, garage and backyard. But overall, I'm very satisfied with Moni. I get quick response. They've called very quickly whenever I’ve forgotten to turn off the alarm when I enter the home and whenever somebody went out my door and they didn’t wait until I turn the alarm on.

I went through a divorce and it was kind of nasty. I had to move back into my home after I had my ex-husband evicted. My daughter thought that I needed security. She's with MONI and she thought it'd be good for me too. The system is great. It tells me when a window's out. I don't open windows that often but if my patio door or any door or any window's open I know it because the system tells me. Nobody's broken into my home yet, but the system will announce it and I like the idea. I like the way that my system is set up and I also like it when I call MONI. They are very professional. I'm treated with respect and courtesy. I had goofed up a couple of times and the alarm went off. They immediately called me.

Upon calling for assistance for an alarm that continues to beep, I have been placed on hold for an undetermined amount of time. I have waited over 45 minutes before hanging up the phone. I have sent emails-but to no avail. I want to opt out of contract without further billing.

Our local security people here, who we like, use MONI to monitor. I did not have any problems with the company, and they are very well priced. One time, we were out of town and the alarm went off. It was in the middle of the night when somebody got to the phone and it was disconnected, so I called them back. They were very nice and they assured me that they had already contacted the police department and that everything will be fine. I feel very safe whether I'm home or far away. We had the security system before where we were at, and we just moved to our new location that's why we had a different security system.

We have had good interactions with the MONI customer service team. We would use them again. We had the video doorbell installed, and they came out promptly. We've had questions about the service, and everything we've requested happened very professionally. Installation had very good coverage, and their installation people were very thorough. They were quick, efficient, and were able to walk us through the instructions. We enjoy using the system and we trust it. It didn’t stop when we turned it on, and it works like a chip. The system is user-friendly and we use it all the time. I'lI tell my friends that we’ve had good luck with MONI.

I had poor service with another service provider, and MONI Security's price was right so I got it. I’ve had a couple of issues with my smoke alarm. It was too close to the kitchen and it was going off quite regularly, and so I put it in a different location and everything worked fine. Customer service is always good with me. The security system works and I'm happy with it.

MONI came as a recommendation when we were not that pleased with the one who we had at first and it was also a little cheaper than what we had. When our home insurance company had asked about the security that we have for the home, I did a call and told them that they were really nice and it was maybe within 25 mins after I had talked to them that they emailed me the info I have requested. The only thing that I don't like is not knowing that it's going up - they got to do that on a draft. They do increase your bill without you knowing it. Nevertheless, I'm pleased with the service.

My wife needs a security since we're elderly and I'm gone quite a bit. I was with ADT and when I called them before, they wouldn’t upgrade the system to what I wanted and said it wasn’t available in my area, but Monitronics did. When there was a notification on the monthly pricing, I called MONI to cancel and the guy asked what I wanted. I said I wanted cameras and some other things to upgrade my system and he said, that he could take care of that for me. He reduced the cost and sent me two Arlo cameras and I installed them. The MONI rep was upfront and honest and I felt good about him.

When bought the house, we're looking to have a burglar alarm so the folks from MONI said they can provide that and so at the end they did. When we set it on, and when we go back in the house the first thing we do was get the right button and to keep it from going off. We were very satisfied with their staff. They listened to us and they told us what they had to offer and it looked good to us and we bought it. Having MONI gives us a lot of peace of mind. And if I needed them, they would come help us and that’s money well spent as far as we’re concerned. We’re very happy with MONI and I would certainly recommend them.

Thank you Moni for reaching out and reviewing my account again to assist in making this right. I will be returning to Moni once this obligation is fulfilled.

We used to have ADT before switching to MONI, which we've had for 6 months now. MONI is a much higher, much better system technically and much more reasonable price. We like the system where we can talk to a person right there at the box, which is a capability we didn't have with our ADT system. Also, their representatives were very good in addressing an issue we had. We've had a problem with our box where it's been hard to punch the numbers and it doesn't always hit and then we end up setting off the alarm instead. The technicians who have come out were great and superior in terms of professionalism and demeanor. Overall, I would recommend MONI and it was worth the time to compare MONI with other's current system. I'd also tell them to give MONI a call.

When I bought my house the MONI Security was already installed. I called them and said I was the new owner and if they want me to take over the account they need to bring me and install a brand new equipment for a security reasons. Because the old one could have been tempered by the previous owner. They agreed and asked me to sign the contract. I did. Then they sent someone to my house to check the equipment.

My sister referred me to MONI Security and for the six months I've been with them, they've been fine so far. I changed my password over the phone and the guy I talked to was super helpful. The team that came out was great as well. It was some other alarm which they said would be monitored through MONI. They don't usually do outside structures but they wired up our detached garage and didn't charge me extra. I like that they converted the monitor to ask if I needed assistance when the thing goes off. I'd recommend going with MONI. Their contract's five years long but it's cheaper than ADT.

I like the way everything looked online about MONI Security like its reviews. But when my smoke alarm quit working it took almost three weeks to get somebody out to replace it. My house was under construction so I really kind of think that some of the dust of the finishing built up. I paid for the extra warranty because I knew we were doing a construction project. I guess it wasn't a priority since it was a warranty job.

MONI offered a deal and I got their system for preventive measures. The installers were good and were done in a couple of hours. I like the remote arming of the system and that's good for me. With the camera, it tells me if something is activated within the times I have set. The quality service is okay too. I tried to change the battery one time and I set off the alarm and they called me for it. I'm happy with MONI and the service I'm getting for the features I have. But for the little bit of features that I have, the cost is a little bit high.

I chose to purchase a home security system because I am out of town sometimes, and I’d like to know that the house is secure. MONI is a little bit more than what one of my friends has been paying for ADT, but I’m happy with the system. The installer seemed to be very professional. They knew what they were doing and they could answer my questions. Customer service was also very good. I had a problem with the system's battery, and MONI sent somebody who was very helpful and explained the system to me much better than when I had originally purchased it. I didn’t realize until the tech came for the batteries that there was an app that I could get for my phone where I could turn the system on and off from wherever I am. He got the app installed for me and I appreciated that.

I moved into this place when it was new and thought about the possibility of an alarm system because I had seen people with signs out in front of their villa. Then there was a young man that came to my door, it was Monitronics at that time. He was polite and explained the service to me to my satisfaction. He answered my questions and told me what the monthly cost would be. I was surprised to find out that it was something that was so affordable. He left me with some materials and we set up a time for the installation which was fairly quick.

I had my own basic dial-up security system that called my phone directly in the event that anything breached my house. It was pretty good but I wanted to be a thousand percent sure that the system I have is kind of cellular so that if my phone line gets cut off, the system still works. I don't have any neighbors and my house is the only one on the street. MONI had good installers and the salesperson was the same but she tried to sell me shares in the company. Otherwise, MONI is better and I've been using them for three years.

I already had a security system but it was wired. The MONI salespeople came to my door, talked about the wireless option and since they were there and the pricing was good, I went ahead and bought their system. The installers were very professional and the installation was quick and painless since they have the infrastructure from the other system in place already. They updated some of the sensors, updated the box and they added the fire alarm.

I tried with Direct but I like Moni Security better and it's good. Their customer service is very kind and they are quick when I call for anything. I signed up over the phone and it was one of the guys who came and since I have a prior alarm system, he did very quick set up and I was impressed. I feel secure after having Moni and on top of that, I have my own video which was expensive to attach to that, so I have it separate. I've had the alarm system for more than two yeas and it's been very nice.

I just moved in the neighborhood, I live alone and I’m always at work. Plus my daughter’s going to move with me in a couple of months. The MONI rep was in the neighborhood and he stopped by my house three to four times. He was really persistent to sell because when he came and cut me a price, I was just moving in. I told him I didn't want to deal with that then, and a couple of days later he came back and left his name and number. He came back again and cut me a price, but I didn't want to pay that much money for security. Then he cut me a price again and said I had to get it, and I said I would get it on my terms. I set up the plan, and then I started calling to cancel. He called me back and asked why I was cancelling, and I told him that the money was not working back then. He called his boss and got it to the price that I needed, so I was really pleased with that. There was another company, but his deal was better.

Our alarm box began beeping once a minute this morning; after not getting an answer twice by calling the number on the sticker, I looked it up online, called a different number, held far too long and was then told the low battery is my responsibility to replace. The authorized dealer isn't involved anymore. With almost three years left on the contract, their level of indifference that I'd been defrauded was astonishing. I called the security company who had first had our contract, who was amazed they hadn't at least offered to send out new stickers with the proper number. Everyone's "It not my job" at Monitronics was deafening.

We have been with MONI for a long time and the installation went fine. Having their system gives me the assurance that we're protected.

My experience with MONI so far has been good. The installer explained everything, so I didn't have any problems. Once or twice I had to call to get my bills straightened out, and the reps were friendly and very helpful. They were also very professional at their job. It's a little expensive like everything is these days, but the quality is good and the system is wireless, which is a good feature.

I am a victim of the 2016 flood in Louisiana, and my alarm system was badly damaged along with my home. Although I contacted Monitronics to stop deductions until my house could be rebuilt, I was rudely told that I had to continue to make payments since I signed their contract. (The contract is for their monitoring services, and my house was down to the studs.)

I’ve had MONI like forever. They took over the company I originally had. My husband passed away and I’m living alone and the system made me feel more secure. They called me when my battery was running low and I appreciated that. When something else with my box needed to be replaced they sent me the replacement and told me how to fix it. I don’t worry about somebody trying to break in to my house one night and I have appreciated them calling me when my system needed attention. I’m totally satisfied with MONI and I would recommend it to a friend.

MONI's system is cellular which I like. It doesn't go over our telephone line which can be cut like the previous security system we had. And when it's cut, nobody would even know and they would never get an alarm. We had a few problems with batteries but other than that, the system hasn't been a problem at all.

After speaking with Theresa, Moni has resolved my issue to my complete satisfaction. As I expressed to her, I wish it had been easier to get to someone who could help me, but at least it has been resolved. I am hopeful that with her team in place, Moni is making a more concerted effort to show compassion and ethical business practices in relation to their customer service.

My alarm system has not been monitored by Moni for 6+ months, I attempted to cancel my service when my contract was up in August 2017. I am now receiving collection calls for a ridiculous balance for services that I did not receive. Nobody is customer focused at this company. I was told by the technician that sold and set up the service that I could cancel anytime. He misrepresented how customer friendly the company would be. I found them to be focused only on the contract and not the service provided.

A long time ago, I had been thinking about getting a home security system. Then MONI's reps called me and said that I was chosen as somebody to market a free system so, I thought it was a good time to do it. It’s a really great deal but what they offered for free did not include the windows. It only included the sliding doors but that was okay. The few times that I have called, their reps have been very clear, very patient, and very courteous. They have been wonderful and it’s really been a pleasure to do business with them. I feel very good about the system, too. In fact, anytime I leave the house, I arm it then at night, I double arm it so that if a sliding door was opened or somebody got access to a window, there’s still a motion sensor that would pick that up. I’m very satisfied with it and I have recommended it to a couple of people.

I've had my MONI Security for a little over a year and their price is way cheaper than other security companies. I called the customer service several times just to update my password. I was also having some problems with the application on my phone. There was an alert a couple of times so I called them back and I never had any problems. They were able to help me right away and I got all my questions answered. They have a good service.

Was a terrible experience. Lied to about the terms of the contract, was continued to be billed after requesting termination. Wrote a review and was contacted by a rep to resolve the issues but only after I gave a negative review, every effort to resolve the problem prior to that, I was offered basically no options. After being contacted I made arrangements with the rep, made a payment that was not applied and was unable to re-establish contact with that representative. Go get yourself a no-contract system and save a whole lot of headaches.

MONI's local salesperson was very convincing and we got their home security system shortly after we moved in to our house in April. It’s the first time we’ve had a home security so we’re still getting used to using it, but it seems to meet the need. My wife feels much more secure, especially if I’m gone, and it definitely has been a benefit for her so I’m glad. Early on, we had one minor incident where we went up in the mountains camping and we asked one of our neighbors to put something in the garage. They, without thinking, went into the house then I got an unexpected call while I was standing in the middle of a stream fishing. We had to deal with it, worked our way through and averted having the police come to the house. It all worked out and the MONI team has been helpful. We’re happy with the product and we’ll continue using it. I would also recommend it.

The customer service people at MONI are all wonderful. They’re treating me kind and they answer my questions and that’s all I need. Plus their price is good.

I found out today that when I arm my alarm while I'm in the house that there is a countdown rather than an immediate alarm. So in reality someone can break into my house while I'm sleeping and steal things or cause physical harm to me prior to my alarm going off. I was told that the only way it would go off immediately if the doors or windows are opened while it is armed "stay" is if they switched it so there isn't a countdown, however, that would mean that when it was armed "away" it would sound immediately and I would not be able to exit my door.

Everyone has been exceptionally nice at MONI and every question that I asked, they answered. As senior citizens, we're used to people being very abrupt with us, but they weren't. Whenever there was a problem or my husband was doing something wrong, they explained everything nicely. And when the system didn't work, a tech came, was exceptional and redid everything. I liked that the service didn't cost me anything and the tech showed me how to use the system in the best way to do certain things with the equipment so I was very happy. Our house is not a million-dollar house, but I feel more secure from neighborhood robbers. I would recommend MONI to anyone.

My neighbor has a home security system and I liked the way it worked. I also talked to the people from MONI who installed it and they were fabulous.

MONI needs to address how they issue a bill. My payment for the monthly monitoring is taken directly out of my bank and they don't have that information on the bill. When I had to order a battery from them because it was easier than trying to go somewhere and find this specific battery that was going to fit that keypad, they shipped it in. However, on top of the bill for the battery was the charge for the monitoring which I won't pay because it's already coming out. It was confusing and I had to call and was advised to just pay for the battery.

We purchased a home security system when we moved into the neighborhood. We had the ADT system before, then MONI reps came around door-to-door and we ended up going with them. The MONI security system was expensive at first, but we were paying for the equipment, and now the price is fine and comparative to other security systems. MONI also offered more features. My favorite is the back door feature because I can punch in a code and get in. We can also get to it through an app on our phone and my husband does that. I would recommend MONI.

Moni Security has done a very good job. Everything works and I'm happy with that. I like that the alerts are wired to my phone. If there's a problem, you can activate or deactivate it remotely. If we go out for breakfast this morning, my wife would set the alarm while we're on our way and deactivate it when we pick our mail on the way back. It's very convenient. Their customer service is also top-notch. They know who you are, they identify themselves and they work with you quickly and honestly.

The installation team was great and the technician was very helpful. He walked me through every step on knowing about the alarm system and make sure I knew how to operate the alarm system before he left. He did a good job and I felt very comfortable with him explaining everything to me. The features are good as well. I use the feature where I can disarm and arm the system from my cell phone and that’s very helpful to me. Having Moni makes me feel safe and while I’m away from my home, I feel comfortable that my home is safe.

Moni was cheaper so I chose to go with them over other providers. It is good and I have no problem with it. Everything is right on time. I upgraded to a touch pad and I got a key fob where I could actually set it when I go out the house. They came and did a service on it. The guy knew what he was doing and he did what he had to do. They also told me what the price is going to be. I’m satisfied with the system. Since having it, our sense of security is up 100% because now if we set the alarm while we’re at home and you open the door, it actually go off. And if it goes off too long, then they will call and ask what the problem is.

MONI had a good price and their system was a lot nicer compared to our previous provider. We had to switch over to a new system and the service guy was very helpful. They had a little problem though because we don't have good cell service out here. They tried a couple of different things but that wasn’t their fault. I like that I'm able to talk through the speaker or the keypad whenever we have an issue and their people are very responsive. I'm very satisfied and I'd recommend them.

I had a home invasion and robbery years ago so I got a home security system. I had ADT, Brinks, and another one, then MONI came to my door and I changed. But I cut service off four months ago. I disconnected it and I haven’t been using it. I have tried to get out of the contract but they won’t let me so I'll finish paying my contract out and be done with it. They're not going to help me and I'm tired of fighting with them.

My husband was an ex-policeman and when he was alive, he kept a home security system. Our old one was also good compared to MONI, but MONI has a very good price. Installation was also very good, and the installers were very knowledgeable and friendly.

A friend of mine used to view every presentation of MONI Security and he talked to me about it. I said go ahead and through him, I got the security system with them. However, I'm disappointed with them. The agreement was that they will send me a statement every month so I could pay what I have to pay. But they did not send me any paying notice for three months. Now they're calling me, harassing me and asking me that I have to pay. I told them that I do not deny to pay but they didn't send me any statement, so how can I pay. But they continue doing the same thing.

I cancelled our service with MONI Security in March 2016 because we were building a new house. I told the lady I spoke to that I would call them back if we decided to stay with MONI Security. I did not. I just discovered that they've been charging me since June 2016. I just got off the phone with them after being told the cancellation would be expedited. When I asked about the $400+ I had been charged for no service I got the run around.

5 year contract, year 1 was fine, then the so called "fixed" bill started increasing. I've called and had it corrected, took over an hour and they made it sound like a favor. I have an open ticket for sensors that no one has contacted me about in 5 days. When I call the tech, 3rd party, number there's no answer and VM is full AND now my bill is increasing again. There is of course no notification or explanation, the billed amount just increases. Also my alarm accidentally went off last week for almost a minute and there was no response from MONI, just another increased bill. Bottom line, if you need an alarm, get a dog or go with ADT.

The price of my previous home security kept going up every year and it was ridiculous. So, I called around and MONI had a good price. I was starting to have problems with my unit and I talked to somebody who said my unit was old. It was put in 20 years ago and so they upgraded me to a newer unit. The young lady was very helpful, answered all my questions. They contracted somebody to install it and although he wasn’t as good as the young lady I spoke to, he came out and installed it when he was supposed to and I was very pleased. Also, when I accidentally set my alarm off, which happens once or twice a year, somebody calls and checks. They’re always very friendly and professional, and they’re not irritated that I set off my alarm. Since having MONI, it gives me a sense of security and I sleep better because of it. I’ve been happy with MONI.

The company that I was with was sold out MONI. They tricked me into signing a five year contract, when it's supposedly for three years. From that, I was paying $49 a month, until ADT contacted me and told me I could get the same service for $28. I was mad when I realized I was overcharged so much. I tried to negotiate with MONI, and they were only able to lower it to about $31. I also tried to speak to the reps to try all the ways and be nicer with me on this but I couldn't get the rate that I was seeking.

I have been a customer for years, since they were Alliance, and have several issues with this service. The price at the time was competitive, however they have a clause in their contract that they can raise your rate up to 5% per year without prior notification and THEY DO!!! I now pay over $2 a day (for 2 motion sensors, 2 door sensors, and a smoke/CO2 sensor) and their connection to my control panel keeps timing out. The “constant communication" with the panel is the justification for $20 more a month.

I was always having an issue with ADT in trying to get service on their systems. One thing or another wasn't working. I was trying to get them out there, do a service call to make sure everything was working but they were really not completing my request. Another alarm system came around, asked questions gave us a cheaper rate on our system, and they also provide a detailed, skilled help and resolved our issues one way or another. We got picked up by MONI Security and they're good about helping us out on the little issues.

I already had another service and a couple of guys came to the door. I misunderstood them because they also told me that the company that I was using was going out of business. So I switched to MONI and stayed with them. That's been exactly six years that I've had them and I've been pretty satisfied. Every customer service representative has been helpful and friendly. My battery was dying so we took care of that. I would recommend MONI.

We found MONI at a Home & Garden show. I used to have ADT and at that time, there was no comparison because ADT did not have the same thing that MONI was offering, which was being able to set it up and check it from your phone. The MONI reps were extremely friendly and there was no problem with the set up. The installers were very informative in letting us know and asking about our needs. So far we haven't had any problems that weren't fixed by a new battery. We have to buy it ourselves, but they provided it and just tacked it onto our bill.

We went with MONI after another provider here was ripping us off. I once called them because I keep getting our email saying that the smoke detector's been tampered with. They got to resolve it for a couple of days, then it is back again -- it is an ongoing thing! We just ignore it now because we know that there is nothing. Nevertheless, they all seemed pretty professional and they got the process done quickly when they came home. I'm satisfied with the experience

I had ADT and I didn't like them. When the MONI guy came to the door, we did a comparison and he sold me on it. I have them for three years now and so far, I'm happy with my experience. When I call them, their reps have been very good and they provide reliable, secure and friendly service. When we moved from New Mexico to Oregon, they also moved the service which was great. I liked them in New Mexico and I like them here, too. The system is easy to use and I'm happy with my experience. I don't even think about them and that's a good thing.

We were at a fair when somebody came out and started talking to us about MONI Security. The price was good and installation was free so we thought we’d give it a try. We used it when we lived in California some time around 2012. And then, when we moved to Oregon, we had it transferred. The installer was here for a long time and my husband said he was very thorough in his explanation of everything.

After several years first as a Monitronics customer and more recently as a MONI customer, I decided to cancel my alarm services due to lack of use. Over three years ago I contacted the company to advise them of my decision to cancel my contract and was told to fax a written letter of cancellation to them at the fax number provided which I did. Despite following their cancellation procedure, I continued to be billed for alarm services prompting another phone call from me to their customer service department at which time I was told that they never received my letter. In December of 2014 I faxed a second letter again cancelling my alarm services.

The rates of MONI appealed to me. When I called to inquire about more window and motion sensors, asking how much they would be, it was a positive experience with their customer service -- as it has always been with them since then. The rep who came out was also very friendly, and he carried on a conversation. He didn't just come in and just install and then leave. We actually were conversing with each other about the system. He was able to inform me on how to work the system and things of that nature, so I really appreciated that. Definitely, I feel more secure now, especially being able to have the mobile app. I'm always on my phone and just checking it, making sure that it's still the way that I put it when I left. They just did some upgrades as far as if I leave my home without turning the alarm on, I will get an alert right away to let me know. I'm satisfied.

I’ve been using MONI for 20 years. At the time it was called Monitronics, it was cheaper than ADT. Customer service is fantastic! They helped me in understanding my zones. Sometimes, I get a low battery alarm in certain zones, and I did not know where they were and they would help me find them. Whenever I’ve had questions, they’ve been able to answer them. Also, whenever an alarm would go off, they would always call. They respond immediately too, and they would send out the police to my house if they weren't able to get a hold of me. Overall, it’s just a working product. It's a great partnership and a great experience.

I used to have ADT but they didn’t offer good service and when I checked with MONI¸ I liked the price and they were really nice. I was having trouble with my camera because I had to change my Wi-Fi system and it works through my Wi-Fi. I called MONI and the boy didn’t understand so he called their service department and they sent somebody out in just a few days and took care of the problem. He was great ‘cause he did every wire that was used.

A local agent called on me and Monitronics sounded like the best way to go. I have them for 10 years and they’ve been pretty good to me. I have the the alarm systems on the windows and doors, then there’s a motion detector in the Florida room to protect those windows. The other day, I lost a monitor on one of the windows and they were good about getting it fixed. It took a little while but I don’t have any complaints. I'm happy with it. They changed their name from Monitronics to MONI, but I can understand. I was in business myself and that happens. Their customer service reps have been very good and very responsive to my calls. They've called me on at least two occasions where the smoke alarm went off and the fire department came. Everything’s very positive and I’d recommend them to my friends.

I changed companies because I had a problem with my old monitor and the control box from the other company. But when this box from MONI SECURITY goes off you can hear it. Even if you’re dead you’re going to hear it and that’s what it’s supposed to be. Everything was good during the installation. I talked with their reps a couple of times when I set the alarm off and our conversations also went good. It’s nice to have the system when I’m gone, which I’m gone a lot. The system works.

After just reading multiple customer reviews having problems with cancelling their services with Moni, I am now very worried. I have had this service since it was named Monitronics. My contract ended over a year ago. I need to cancel my service only because I am moving in a couple of weeks and cannot use it where I am going. I contacted Moni and was told that I would receive an email to complete a cancellation form from DocuSign. Three days later I never received the email, so I called again. A day after the second call, I finally received the email.

We’ve had MONI for about six years and the service is good. We were looking at getting an upgrade but we don’t want to pay because we’ve been paying every month. Still, the reps I've talked on the customer service team were good and if one of the alarms go off, they’ll call.

I had a security system at the time, but I didn’t have the medical alert. With MONI, you can get the security system and a medical alert was thrown in, too. It sounded like a good deal to get the two services in a very similar price so I changed. When all of a sudden the alarm came on, I called them and it went very well. Apparently, it was because we had had a power outage and it affected the system. So, they went through the steps with me and what to do to get it to stop beeping and back online. They were very helpful. I’m here living alone, and I’m glad I have MONI. The system works well.

I've had good luck with MONI, so far. I liked what they offered when they came. They were good. I had to get one detector for the front door as it went bad, and they took care it. I feel more secure having MONI and I've recommended them to two or three friends.

MONI is my back-up system so I just wanted the minimum price. I check the system once in a while to see how quick the response is. I give them a minute or so. If I don't get a call back once I check the alarm, I'm not going to continue with the service. But it's fine with MONI. I'm satisfied with my experience and I'm happy. As long as I get a feedback instantly, they're good.

I canceled the account in October 26, 2017. I found another charge on our statement Nov 14, 2017. I called and got the run-a-around about signing a document, which, was suppose to come email and never did. I checked back in my spam and general email box for one month. They claim to have sent an email on Oct 26th, 2017, and there is none. I asked them to reverse the charge and they have refused. Then they tell you it takes up to 48 hours for their emails to come, which never did. Then they say it takes 30 days to cancel our account, which, they are going to charge you for another whole month (which is for December, which I canceled in October). Seriously this is a scam and the worst customer service I have ever had.

I had an awful experience with LiveWatch. (Still in process of closing it) After hours of calls and emails, the alarm is still not working properly. On top of it I sent two unopened items back that I have paid for and they send me $0 refund invoice, basically they took my stuff. It takes days for them to respond to your email. It takes hours for them to respond to your call... I’m still waiting (it’s been 4 Days since I sent an email requesting) for someone to close my account for good. I’ll never deal with them again and I’ll make sure to tell as many people as possible about my experience. I’m very disappointed and full of regrets that I signed up. I saved $10 a month but gain a lot of headache and lack of professionalism from LiveWatch. There is way too much good competition to waste on LiveWatch.

Moni put my 80 yr old mother on an 8 year contract on two homes. She went to assisted living over a year ago and we sold one house and asked to cancel. They stated that with a signed letter on letterhead from the assisted living home they would cancel her contract for both homes, already 5 years in contract, that does not expire until June of 2019. Each time we send the documentation, they need something else, stating that I did not send a letter, signed and on company letterhead, but I still have the email they accepted and agreed that they would accept with the letter as an attachment. Finally after months they finally agree they have what they need and will cancel. They don't.

I had ADT before and a guy came to my door who made it sound like ADT was upgrading my system. After everything was said and done and I signed the contract which was for three years, that's when I realized they're not with ADT and so I ended up with MONI. One time, the alarm got triggered and the rep was very friendly and nice. Then there was another time that I had to call when one of my motion detectors kept going off. It was the battery. I had to take a picture of it and send it to the tech's phone. He was able to help me and walked me through it on a phone call so that was really good. But I noticed that since I signed with them, their price went up.

Monitronics Security systems do not work. They call the police to your house when it's not needed - repeated numbers of times. They then tell you to fix the problem that you will have to agree to extended service with them. They are a disingenuous organization that cares more about money than about your safety or security.

When we first got the system, we didn’t have to pay anything. All we had to do is continue our monthly service. Then our house went in the flood. The city didn't turn off the water. I was down in my baseboards, the pipes blew, and water went everywhere. So our house had to be redone and tear down walls because we got mold. I owned a day care center and we had to move our business, and we had to find places to stay. We were out from February all the way to August. In the process, we called MONI alarm system and the city to let them know about what's going on. And everybody puts us on hold. So, when we got back and I called MONI to get the system running again, they told me I had to pay $1,000 to get it back up and running. I don't have that amount because I had to put money for myself because my insurance had not paid us enough for the things that we lost. We had to wait. We just got money back and we still got our attorney. But MONI didn't work with us at all.

A fellow from MONI Security came to our door one day. He was so convincing and non-pushy. He gave me the facts and it made perfect sense. Everybody from the MONI Security customer service team was fine and they hold the company in the highest regard. They're very courteous and understanding when we make a mistake. Couldn't ask for a better service. When the alarm goes off, they're on top of it. The installation was quick and thorough. Before we go to bed the system has to be on. It works instantaneously and we love the way MONI Security interface with the police. MONI Security works perfectly and we are very pleased customers. We are very dependent on MONI Security and we don’t feel comfortable without it.

I used to be with another company and MONI bought them out. Everything was transferred over to them. Talking with their customer service reps was a good experience. I didn't know I could use my cellphone with my current monitor. They said I could and walked me through it.

A year ago, the fellow who came out and installed the system had a very poor attitude. He was dissatisfied with his job and very much portrayed it. We're seniors and you have to show us how to arm and disarm the system, but he was just in a hurry. So I contacted MONI because I thought that they should know how they were being represented. I talked to a gentleman back in New Jersey and it seemed to me that he was more than just a supervisor. He was grateful that I brought this to his attention and he followed up with an email. The installer had to come back for some things and his attitude was entirely different. We've had one more time when we had somebody come to our house to change some things and he was very nice, informative, and helpful.

At the time I went with MONI, I compared the rates between them and ADT, and MONI was cheaper. However, my system has not been working properly. They have no service techs in my area, so it's been my nightmare trying to schedule service with them. Every time the tech comes out, he tries something different and then goes away and then the system breaks down again within a few hours or a day. MONI doesn’t give the third party tech enough instructions. They don’t have all the details of the case. They come in, I at least talk the process with the tech, and every time it's a different tech.

A security provider in our area recommended MONI Home Automation. They were accessible and knowledgeable in what they were talking about. Another company did the installation and they had to come back multiple times for technical and hardware issues. But everything has been great till this day and we feel secure with the service that we're provided. The price is a little high but it's worth to have someone 24/7.

When I bought the house, I had a concierge service that recommended all things from cable TV to monitoring and so I went with MONI. The service was fast, easy and well done, but I was disappointed that no one told me it was a three-year contract at the end of the installation. I was really pissed and I still don’t like that at all because I can get cheaper monitoring in Atlanta. No way I'm going to pay $40 a month for monitoring when I can get it for $29 and the security is all the same. I had all the windows in the house replaced and there are two windows in the kitchen that are very easily accessible by burglars so I need to see about getting more of the window sensors. Still, the experience has been good.

When we first moved here in 2012, we weren't familiar with service providers. So, our main alarm company that's setting our boxes recommended MONI Home Security and we were in agreement with them. We like MONI, but we are concerned because we haven't had a follow-up in the system from them for a year or so. We pay our bill, and so we're trusting that we have a follow-up. We like their pricing, but we have considered looking elsewhere just because we're not sure just how secure we are with their group now. We are concerned that if we needed them, provided that the alarm was not set, we would have to wait long.

Five years ago, I moved and someone from MONI was going around. I let the man in, talked to him and he was very nice. I mostly like the fob feature 'cause it's convenient and the security as well. When my fob broke on the keychain part, I called and their reps were good and helpful. I'm happy with the service MONI provides.

I had another system that got transferred to MONI and I like it a lot. If I'm not home, it lets me know when it goes off. I feel secure with it and my little dog and I feel very safe. When I go out of town, I know that my house is going to be in good shape when I get back. I'm happy with the system.

When my phone line went dead, I called MONI and they put in a wireless. They were going to charge me something but I didn’t want to pay. So they did it for nothing, but it was a good deal and it kept me there. Everything went great yet I need to call and have them sit and test it again. I’m 77 and we don’t travel much anymore so MONI gives me peace of mind. Everything’s been great with their customer service reps also. I have a gal who comes once a month to clean the house and she has a key but we haven’t told her what the disarm number was. One time, her daughter came and the alarm went off when she opened the door. The response time was great and the alarm works, which was good.

I wasn’t aware that our MONI system had not been upgraded because it was installed in 2011. It was leading to run off of a digital box that I did not have. I only knew that because as I was going to leave for vacation I called to have them test to make sure that it was working and they said that I need to be upgraded to something and they did. They were going to charge me some ridiculous amount for this piece but instead, they just extended my contract which I was satisfied with. It was just a little irritating that nobody informed me that I needed a new system and I had the option to get it and upgrade to it which is an extension of my contract. Had they said that I would have been much happier. Overall, it worked out so it is not a huge deal.

My dad has dementia. He called in February to cancel his account with MONI informing them that he was moving to a new company. Eight months later they were still collecting from his bank account and profiting off a contract that they KNEW was not in use. When I called to cancel the account they made every effort to make the cancellation difficult. This ensures that I have to pay another month for their service that isn't being used. This company is unapologetically predatory. No one, NO ONE, should EVER contract with them. This is exactly what I will be telling EVERYONE within the sound of my voice or at the extension of my interwebs.

Update: After posting the previous review Theresa with Moni called me and we discussed the issue of discontinue service because of moving. She reviewed my account and quickly made it right. I would also like to add that over the past 13 years of service from Monitronics I had serveral occasion to interact with the company and each time the service request was very professional and I was pleased, otherwise I would not have stayed. I am very pleased that Theresa corrected this past issue and would therefore keep Moni in consideration on needing another monitoring service.

We were already with Monitronics and then MONI Security bought them out. We had from them a two-way intercom and more sensors on the windows. Recently, we got a doorbell camera from them. It's a little sensitive though. Every time we walk out the door, it gives us an alarm.

I feel safer with MONI. I have talked to them over the phone and they're really nice. I used to have an in-line phone, but I had it taken out last year and switched over to my cell phone. They were very fair and very prompt in changing it over for me. I’m very satisfied with MONI's service. I’m alone, and I can go to bed and go sleep knowing that I have them.

This company has the worst customer service I've ever dealt with. After nearly 2 years of the system not working they sent someone out to fix and still did not fix the issues. The original agreement has been up for awhile and the problems were never fixed. They keep billing for a system that hasn't been used in over 2 years. I can never speak with the right person as I'm always given another number to call. Finally when you think you're getting somewhere they tell you someone will call or email you and it never happens. Terrible terrible experience with this company.

We had not been interested in a house security, but MONI convinced us that it was necessary. And it made good sense, so we signed up. They were pleasant and informative. They were not pushy. I didn't have any negative feelings about them. I've had a few false alarms, but the people were really nice about it. I'm happy with MONI except that the smoke alarm that is connected to the security system keeps going off. It needs a new battery. They showed me how to deal with it, and it's difficult for me to change that battery because I have arthritis in my hands. But they're going to come and fix it. They have only a very few people who can troubleshoot. It would be handy if there were more. They count on the clients taking instructions over the phone. That works in most cases, but not all. I'm satisfied with MONI nonetheless. I live alone and there have been more instances of crime in this town. I'm glad to have the security system and I would recommend it.

My previous home security company was bought by Moni. We were not under a contract when the purchase occurred and never signed anything with Moni. Our service was simply "transferred" and our bills now came from a different company. We are in the process of moving and will no longer need the service and Moni is making our cancellation impossible. They're overly persistent, argumentative, combative and insulting. They are claiming we're under a FIVE YEAR contract and that we have more than 30 months left on our agreement.

When we moved to Texas, we were looking around for security companies. By doing a comparison, MONI popped up and one of their representatives came out. I felt comfortable with that person and the product also seemed to be exactly what we needed. They moved the alarm system for us, which was very easy. There was a call, a gentleman came out, and put our alarm system back in. And then a month ago, we expanded our floor space using a new door which meant that the alarm system had to be adjusted. I made a call and three days later, they had the installer come out. It took the gentleman all of 10 minutes to get everything done. The whole time, they were very spot on. All I had to do was call in and tell them when we were moving or in the second part when we were expanding our operations, and they reacted quite quickly to it. It was a smooth experience.

We were cynical before MONI Security changed names but the right guy came to the door at the right time. He was professional and the service has been okay. They gave us a motion detector for our living room but I have a tendency to get up at night and read when I can’t sleep so it sets off the alarm. Also, we don’t move that much so we don’t need a motion detector but we use the rest of the system all the time. We needed their service about a month ago when the back door sagged a little because it had been adjusted a couple of times these recent years. The mechanism needed to be reset so that we could set the alarm on the back door. We were distressed that it would take over a week to get a guy out here but we managed to make do and he came out. He was nice and that was good. They could have sped up his arrival day but it was not critical.

Our son had MONI so we were familiar with it. We had a positive experience with their customer service when my husband set the alarm off but then couldn't remember the code. They were efficient and did just as expected. They explained things to us. We got exactly we wanted. We feel more secure, especially when the grandkids are here at night. The system has worked very well for us and it's been a great experience.

I called to try to get help with a false alarm issue with my local PD. I had asked if someone could come check the sensitivity of my glass break sensor when I was informed it couldn't be adjusted. Ok cool, so I asked if they could put that in writing for me to submit to my PD for part of my appeal to a false alarm. All they would tell me is no they couldn't do it and would not explain to me why they couldn't put in writing what they had just told me. I got to the point where I asked to cancel because if they couldn't help me when I actually needed it then I didn't want the service. Then had some rude responses when they were telling me I was still under contract.

I haven’t had any problems with MONI Security and I feel a little bit more secure. About a year ago, I talked to them about adding a feature and getting a lower price and they helped me. They also explained to me how each one of the things work when they were putting up the system.

In 2006, MONI Security had some crime-free employees walking around, going from door-to-door. I asked one of my co-workers about them and she said she had their system so we decided to get one too. Everything’s been great at home. The alarm went off one time in August when we were out of town. We had a new panel box installed before we left and I don’t know if it was just a bad connection or it was windy. MONI called us right away and we told them we weren’t at home. So, we had our neighbor across the street come over to make sure no one was breaking in. All the doors and windows were intact. So, when we got back, the guy from MONI came back to check it and made sure it was okay. We also get through their customer service every time we called then they come and service the alarm system. It’s been a very positive experience and their service is very worth it.

MONI's customer service has been great because every time something happens, I call them and they’re right here to fix it or they talk me through fixing it which everyone has to do. If they’re busy, I’ve only had to wait four or five minutes at times before they attend to my needs. They also always complete whatever I have a problem with. The system has been set off accidentally many times and MONI called right back to me within two minutes. This is my first security system and I have them for about six years now.

Moni Smart Security is still trying to get payments from me after the contract has ended plus the security system is shut down and not working. I called them twice to stop auto pay and was told that the account was shut down. Now they are sending me hard copy bills and wants me to keep paying for a service that is not set up in my house. Consumer Affairs should investigate this company. They told me verbally (Jessica) that there would be no charge in the future (see first communication).

We signed up with Point Security in 2013, and MONI took over at some point. In late August we got a low battery signal so I replaced the batteries in our smoke alarm. Two weeks later we got the same signal so I bought new batteries again and replaced them. About a week after that we got the low battery signal again. I called MONI and they agreed the smoke alarm was defective but they don't have a tech here (Hawaii Island) so they weren't sure when they could replace it. They suggested we just disconnect the smoke alarm but we couldn't turn off the alarms caused by the disconnected smoke alarm so on September 21 we had to disconnect the system, so we had no security. Numerous calls to MONI produced two phone messages saying a tech was coming. The first time, the message was closely followed by a message from the techs saying they weren't coming.

My wife and I sold our home, so I called and cancelled our service. Three months later my wife informed me they were still charging us, so I called and cancelled again. A months later and we were charged again. Once again I called and cancelled, and then called my bank and paid MORE money to make sure they couldn't keep taking it from our account. A month later and now I'm receiving phone calls, and bills saying we are past due. THIS IS MADNESS! I 100% blame the company and feel like there is nothing I can do to fix the problem. I HIGHLY recommend NOT using them.

After the 5 year contract I decided to cancel my account. I called to cancel on July and they tried to hook me up with 6 months more and I refuse and told them to cancel my account which they didn't, now 4 months later I just noticed they been charging my bank account and didn't cancel my account, so I called and they told me they send me an e-mail, for confirmation. I didn't receive nothing. Now I have to wait for another freaking e-mail to cancel. I have this company worst customer service.

We put MONI Security where my in-laws were living. Then, when we moved them out, we just transferred everything over to my house. Everything was good and we haven’t had any problems since we’ve had it.

My alarm company was bought out several years ago by “Moni,” who in turn increased the monthly rate. I finally had enough and called to have my monitoring stopped and to have my system released in case I ever chose to go with a different company. The man on the phone refused and kept trying to convince me to stay. I kept refusing and he kept pushing. Meanwhile I had 2 kiddos, crying, hungry and fussy. I finally gave up and said fine. He said my monthly price would be $27 (or close) and would NEVER change, beginning immediately, if I agreed to have monitoring for 5 years. Yes, ok, whatever (kids, stop yelling!!!! I’m in the phone). It was a verbal contract, and I was to receive it to look at. Never got it. My monthly fee also didn’t change. That was February 2017. As of April, it hasn’t reduced.

I took over someone's MONI contract and the service has been okay. Plus, the system looks good.

When my contract ended I refused to renew due to poor customer service. I however remained with them but on a month to month basis. I recently called to cancel and after over fifteen minutes of listening to all they will do for us if we stay with them I finally got the rep to give me the information on how to cancel service. She gave me a PO box address and also said she would sent me an email with the instructions. No email came. I called 1 day or 2 later and the new rep verified the email address she sent the instructions to and it was incorrect! This company has sent me promotions and various offers over the years and they now sent the cancellation instructions to the incorrect email address?? How could that be? I had also mailed the address to the PO box and it turned out that was wrong too.

MONI Security came around the neighborhood and said they would re-fix my current system that wasn’t functioning right. It was a monitor system set up in my home for personal use but I was never connected to an actual service. So they fixed it then I signed up. I recently talked to their customer service team about the power going off and the monitor making beeps which I couldn’t get to shut up. They were good, conscientious and followed up to make sure that it worked. They were also friendly, knew what they were doing and helped me take care of stuff. They did a great job. The only problem was that I couldn’t set the alarm up very often because I have a lot of people going to and from my house. It was hard to actually use the alarm, but it was good to know that I have it available. I can also hear people coming and going whenever the door is opened and I feel more secure.

This security issue is the lack of any notification that the alarm panel needs to be disarmed when one of the entry doors are opened. The industry standard for decades has been to give a loud repeated alert but LiveWatch doesn't do anything until there are only 10 seconds left! By the time the system starts counting down from 10 seconds we most likely will be out of hearing of it because we may have gone to the garage to get groceries or to the mailbox. Every alarm system I have ever had or been acquainted including SimpliSafe, automatically makes a bold beeping sound to alert the person that the alarm needs to be disarmed.

My wife and I have attempted to cancel this contract three times over the last six months. They refuse to let us cancel first by mail and then every time we call we are told, "Well that department isn't open right now. You'll have to call back later." Now mind you, for those of us who actually work for a living and are not available to make calls from nine to five Eastern standard which is 8-4 my time you don't get to cancel regardless of whether it works right or not. Buyer definitely beware.

MONI's rate was okay and whatever their price cost, it was good. Every time there’s a problem or if the alarm goes off, their team calls right away and I've had no issues the whole time they’ve been here. But I need to change my system and there are some things that need to be updated, and we’re thinking about upgrading to the next level within the next couple of years. My wife deals with them more than I do but I might check with them and see what we’re going to do.

We've only lived in our home for four years and it had an older system that was a landline. We wanted to upgrade that since everybody knows that all they got to do is cut the phone line and the system is gone. So, we have been looking around at some different things. When MONI came up, AAA said that it was a good company, with a good security system and with free installation. Also, the monthly charge was just a bit more than what we were paying for our landline. The interaction with MONI customer service was very good and they were very informative. When we had finished talking, I said that I was interested in looking at them to provide security for the house. The gentleman that I spoke with was good. He told me all of the benefits, what we would receive and even gave us some statistics on response time. I was completely informed and he did it in a way that it was factual.

I had multiple alarms at my house and never received a phone call. I asked the company why I never received a call and they said there was no answer at the main number (we no longer had a home phone plugged in, but the cell phones were still working). When I had a broken sensor, they called all the numbers on my account to try and sell me new equipment.

We had MONI in our previous house and we moved them over when we moved recently. I had a contract and had no choice. I should have investigated further and now they won’t let me out of my contact. I didn’t realize I was going to be moving. My husband made it clear we were never going to move so I signed a five-year contract and we had used up two years. I would either have to pay off the three years or use them. I own the equipment so I really had no choice. They made it very clear that I could stop using them but then I would owe them thousands of dollars to finish off the three years’ worth at $80 something a month that adds up.

I experienced horrible service, or lack thereof, with Moni. I scheduled an appointment for installation and was cancelled 3 times every time I rescheduled by the technician. This caused a great deal of inconvenience for me and was a waste of time every time I had to leave work or make arrangements for someone to be at the house. I spoke with a manager to express my concerns and was told that I could receive 1 month credit for 1 cancellation. However, I had 3 cancellations and asked if I could receive 3 months credit. I was told no! At that point, I decided to cancel my account, which was another time consuming headache! It took me 2 days, hours on hold, transfers to incorrect departments; just to cancel! I experienced horrible customer service, unreliability, and dissatisfaction.

We have requested Monitronics to cancel our service on 10/13/17... Lady over the phone said she will take care of it, but even after 10 days nothing happened, and Monitronics asking us to pay for next month. We did mention to them we already sold the house. They are asking us to pay for Vacant property and for new owners. Ridiculous!

I sold my house last April 2016. I called Moni to cancel my security alarm, but the lady told me that I can't cancel it cause I am still under contract. So they took money from my bank automatically, then I called them again and the rep said my contract is done on August 2017. She said they will not take money from my bank once the contract is done, so I said ok. I don't have to bother by the monthly bills. But they are lying. They still taking money from my bank. I called them again and they transferred me thrice until I got the right person to talk to. The lady said she will send me an email so that I could cancel it through eDoc and she said that she will waived the last payment. Why does she waived it if my contract is done last August. She should refund my money from August to October. I am still waiting for her email.

This came to me as a biggest surprise that I had signed the Monotronics contract for 5 years, and I have absolutely no recollection of this so far whatsoever. When I signed the contract I was coming off of ADT and somehow I assumed that like ADT even Monotronics has a 2 year contract and I failed to inquire about it. Now if I want to cancel I have to pay close to $1200. When I called customer support they slapped a 2 month 50% discount on me which I did not ask for. I will never recommend Monotronics to anyone ever.

I had Alarm Masters for years but the owner gave it up. MONI came and at that time I went on and took it but it was cheaper than it is. The bills have constantly gone up and it's billed a little too high when all these others companies are advertising lower bills. Other than that, MONI has been very fast when I set the alarm off accidentally. They call in before I can call them sometimes. I don’t have any problem worrying about if I'm gone and the alarm goes off. I know MONI is going to dispatch somebody even if I'm not here.

Threatened to disconnect my account if I didn't install the new SIM which I had not received then refused to close my account (after threatening to stop my service!) per telephone request. Two years of monthly charges have followed knowing that service was neither provided or available. CALLS FOR CLASS ACTION... with so many others in the same sinking boat.

I was very upset because about six houses on my street have been broken into and it's not a very low road. I was terrorized by it. I called and asked for MONI. Their sales reps weren't pushy about it or anything.They talked to me and told me what it was going to be and if I agreed to it and I did. It's not anything that's been forced on to me. They came out immediately and they set it up immediately. The guy that came out and set it up was wonderful. He was polite, nice, very knowledgeable. I'm very comfortable with their customer service. Whoever takes care of it when the alarms go off is super-fast, it's just super great.

I liked the technology of MONI because what I had before was just the basic system for the keypad, and the MONI has touchscreen keypad, and you can arm and disarm it with your smartphone. I really liked those features. That was the main thing on why I’ve kind of gotten it. Interactions with their reps were all positive, good experiences, about my bill, or sometimes we have set off the alarm, and they call promptly. There were times when I had spoken with someone through their keypad. They’ll call, and ask if everything’s okay or if I didn’t get to disarm it in time. I really like it in the sense that if you go out and forget to set it, we can definitely access it on our phones so, if I forget to set it, I could go out and set it and make sure that the house was fine while I’m away. I can always log on and check the status of the system, and arms and disarm it. I’m really happy with it.

I’ve been wanting a security system for a while and I needed to try to negotiate a certain point with the price to be able to afford the system since I’m a small business and I was under a contract. The gentleman who called wasn’t willing to do that with me so I went back to MONI and said that I couldnt get the system because I can’t put it in the budget. Then they went and adjusted my pricing to something that was reasonable. They were very nice and I’ve been very happy. They’re not constantly emailing and calling too.

My 96 year old grandmother had contacted Moni Security system to stop her service because they had discontinued her existing personal security device for a new product which she did not like. She wrote them a letter to cancel the service because she had already completed the contract time term. Unfortunately MONI Security continued to charge her for 2 more months taking the money from her bank account because she had automatic payment set up. Then my grandma called, and MONI representative argued with her that she could not terminate even though she had completed her contract. My grandmother was exhausted and upset... That happens to 96 year olds.

I became a Monitronics Security (now Moni) customer just prior to changing military duty assignment from Dallas, TX to new assignment nearly 10 years ago. We just left the service in place to maintain security on our home while we were away. We returned to Dallas after retirement from active duty earlier this year. Seeing the many different upgrades in home security system during the time were away. Plus, the fact that we had several issues with Monitronics during the period we were away. I decided to switch provider to ADT because of the products being offered. In addition, being a USAA member give us a free installation and sizable a discount on the regular monthly cost. The date I called Moni to inform them I was cancelling service and switching to ADT. My call was switched to their Retention Department, that representative was good.

I was having difficulty canceling my services with MONI Security as mentioned in my review. Theresa called and handled it quickly.

MONI Security gave me the best price and I was pleased with the service. Everything's working fine and I'm very satisfied.

I've had very good experience with the MONI customer service team. However, I was conned by somebody posing to be MONI and got all my information. I don’t know if we’re secure or not.

We’re satisfied with MONI. We had used them in our previous home and we just carried it over to our new home. We had some issues in the beginning with the box. It would start beeping and we had to go in and turn something off that was causing it to keep beeping. It took a couple of phone calls before we figured out what was wrong. But we no longer have any problems now and we’re very pleased.

MONI Security system is a complete joke. Please do not be fooled by their easy, cost-effective marketing campaigns. The customer service team are the most rude, unhelpful people I have ever met and pressure old people into unknowingly signing binding contracts that will rob them from their money. Then if you want to cancel even after your contract is up they want you to sign another contract which takes them 30 days to process. Coincidentally enough time to bill you for another month. Plus that doesn't include the other fees.

I tried to cancel my account in May, they refused stating I had a contract with them. That was false, I never signed a contract with them, I have a 2 year with a previous company which expired. After several calls and arguments, about the "no need" of service DUE TO MOVING, they still refused. I had to CLOSE my bank account so they could no longer get their payment to get them to cancel my service. Now they sent me to collections. I just filed a report with all my documents to BBB and TX ATTY General consumer complaints. After reading all the reviews on here and their public FB page, I am not the only one with this exact problem. What a shame!

I tried to cancel my contract upon selling my home in July and was LIED to by an sales associate saying that she was going to handle my situation. Her name was Theresa **, anyway she did absolutely nothing and months go by and I realize they have been taking from my account!! I call again and they (Terry) apologize and tell me that I am promised my 3 months of wrongfully taking my money although nothing happens again after 2 weeks! I call on October to try and see what is going on and I am again promised my money for the second time in 3 to 5 business days! It is now 3 to 5 business days and I just called to see what is going on! They tell me it hasn't even been processed yet at the accounting department so it may take another 14 business days! They are garbage, everything about them is garbage, customer service, the managers, the actual service, the whole scam!!! DON'T GO WITH MONI!!!

I was with ADT and the package deal MONI had is much cheaper and then their system is a little better than ADT. I've talked to their customer service rep a number of times. I had to get some issues straightened out, but everything’s straightened out now. I got all my windows and most of my windows are detected too. I was concerned about the one there. The rest of the house detect it except for one I got up there. So with that, they came in and put stuff in the windows and I’m satisfied with it. I've pleased with MONI's system.

Worst customer service ever. They raised my rates without notifying me multiple times. Made promises without fulfilling them (techs that would never call or show up) and appointment times were at least a month out. Never again.

I had MONI in another house for a couple of years then I have it in my house since I moved in. I feel very good about the system and I like the system's little voice that says, “Front door, back door.” The service is good and they also helped me out when I fell in the bathtub.

My friend has MONI Home Automation and it worked for them so I got one too. We had different types of security license content with others but I wanted MONI because of the doorbell. I liked their feature that if I'm not at home and there's a person ringing the doorbell or if any insect touches that doorbell, the system sees it and my iPhone lets me know. But I want it working 24/7 because they take out of my account $54 every month so I want it to work fully. However, when it was installed, I had an issue with the doorbell. It works sometimes and sometimes it doesn’t. Their reps would help me on the phone but all of them was saying that the issue might be our internet and that we have to get a stronger internet to have enough data for it to work 24/7. I didn’t realize that doorbell uses up a lot of megabytes. The representative was nice on the phone but not helpful knowing that this stuff is not working properly.

I’ve had MONI for 13 years since we moved to the desert and I have had no problem with them. I got three systems with them. I’m perfectly satisfied and we’ve been happy with everything. If the alarm goes off and we don’t happen to be there, they call us.

The price of MONI for their home automation service was right, so we signed up with them. I liked the idea that the medical alert system was right in the alarm system because my husband had a stroke a couple of years ago, so if anything happens we just need to just push the help button. The most positive part of the service was that the gentleman that talked to us about the MONI system and the one that came and put the system in were great and told us everything that we needed to know. The installer knew what he was doing. I've been feeling really safe with the MONI device since it was installed and, for the most part, they've been reliable. We were pleased with the service that MONI provided and we haven’t had any problems at all with our alarm system.

The MONI system was already installed in the house when I moved in. They also offered some services that I appreciated so I went with them. My experience with their customer service was generally positive. However, I initially was not pleased with MONI. There was an issue with the alarm system shorting out my electricity where it was installed. But a guy came out and fixed it and since then, it's worked really great. I definitely feel safe with MONI. It's one of those things where you used to hear a creak in the house and I can just reach my phone and turn it on. MONI definitely makes me feel more secure to know that I'll be notified if any doors are open and I can lock the doors from my phone. Also, if anybody tampers with it, I get a call pretty quickly. The main feature I wanted was the locking and unlocking doors which is one of the reasons I went with MONI. I'm happy with them and I would recommend it to somebody.

We were on Monitronics a long time ago, and a guy from MONI came around and did a pre-installation. We were paying $55 a month and I could get cheaper service in numerous places. I was very close to switching to someone else, but after we finally got the rate lowered, we are pleased with the service so far. I trust MONI that they're watching things, and we all feel a little more secure.

I like the introductory offer that MONI had and I was looking at prices as much as anything else, and one of my neighbors had MONI and they said that they were happy with it so we went with them. We babysit our granddaughter quite a bit. She stays overnight with us at times and we just wanted to have the MONI device for her, to make sure that she was always safe when she was here. I had an excellent time with the customer service team. When they came and installed it, the guy really took his time, wanted to make sure I knew exactly what I was dealing with and how it operated. He answered all my questions as well. He didn’t want to leave until I was sure that I could manage it all on my own. He was very professional.

The only problems that I’ve had with MONI is that I’ve had a problem with some light switches that have had to be replaced, which I thought was a little premature. They’re Z-wave switches that I can control through the alarm system. Also, I had a problem with the doorbell feature. But all the problems have been taken care of. They were covered under warranty so that wasn’t an issue. But they were problems that I didn’t expect to have for the newness of the equipment. I haven’t contacted MONI yet though I’ve contacted our installer and they’ve been fine. Their response have been very good and fair. Overall, as far as the monitoring system and what it does when it is working, it’s fine. I have no problems at all.

I’ve changed to MONI from ADT because ADT kept going up on my rate and Moni turned out to be great. They provide good customer service. Whenever I call them my concern gets resolved. I feel safer and I'm satisfied.

I called in at the beginning of July 2017 to cancel my contract with MONI. I had to call 2 different times to get the paperwork sent. Each representative told me it takes up to 3 days to get the paperwork, 2 weeks later, I call again, and sure enough 3 days later, the paperwork arrives on August 9th. I promptly signed the cancelation paperwork and sent the forms back to MONI. I was told at my initial call that I would have one more payment, which MONI drafted from my account in August, and now you are asking for a September payment. Way to screw people out of 2 more payments with your shady cancelation process. I will never recommend MONI to anyone looking for a security system.

I signed up my contract with other company and Moni took over. First my contract was only for 3 years. When they took over and called me and informed me that my contract is 5 years. I try to fix the issue but all in vain, given I was not able to reach the rep from previous company. Alright fast forward 2 year, I moved to AZ. My contract stated that if I move, my security system will move free for me. Fine I called and I was told hey because of equipment cost they have to extend my contract by 24 months. I asked, "You never even provided me equipment even my old place." I was told that does not count. Top of it they raised the billing on fixed contract.

I'm very pleased with MONI. I have the wall, windows, motion, doors, and cameras. I'd like to get a couple more cameras, but I'd have to update the system. But with MONI, there's a little more at ease with me and my home.

I’ve had MONI since 2012 and I’ve been very pleased with it. I had ADT at one time but my house got broken into. I thought I was paying for motion detectors and sensors, but I wasn’t getting that. So when I bought this house, I wanted a wireless system. MONI at the time was the only system that I knew that was wireless so I decided to get in touch with them. I had excellent interactions with their customer service. A lot of people just try to rush through and don’t really explain things to you. But I liked that MONI explained everything step-by-step.

My wife and I purchased an alarm system for our home from Monitronics through a 3rd party company (Optima) in July of 2015. We sold that home in Feb. of 2017. We signed up for a 2 year contract and because of that, even though we sold the home, continued to pay our monthly payment thru August of 2017. The payments continue to come out so my wife called in today to tell them and get it resolved.

Monitronics's normal procedure is to charge customers for 30 days after they request the end of service. After seeing my complaint about this on ConsumerAffairs I received a call with an offer to refund the charge for those days after my call. I appreciated Monitronics doing this.

Having MONI in my home gives me peace of mind that everything’s safe at the house. I like the smart items that they have available and my favorite feature about the system is the electronic locks and the smart thermostat. The system and everything is easy to use and very straightforward. I called the customer service about three days ago regarding the issue I was having with the system and they had a technician out to fix the issue right away.

I decided to have MONI as my home security because of what they offer pricewise. I still have problems with the products sometimes and they had to send a service person out but it was never convenient. I hope they could have a diagnostics over the phone. But the service they provide has been fine.

Everything's fine with MONI. I needed the new key fob and they were able to help me with it.

I was contacted by Moni immediately after posting my review and my concerns were addressed to my complete satisfaction. I am very happy with the results.

Customer service at MONI is great and they are very concerned, helpful, and they’re there when I need them. I've received excellent service and I feel very good sense of security since using their system. I hope they keep up the great work they do.

After posting my review, I am happy to say I was contacted by MONI Security and all the disputed charges were removed.

I had a different security provider before but then another provider came around, which Monitronics bought out later on, and told me they could do the service for less price than what I was paying that’s why I switched. However, I didn’t know for a couple of years until I was replacing a french door in my house that the system wasn't connected in any of the doors so I called about it.

I have recently found out that Moni has continued to bill me for my old residence for three years after I have moved. Calling Moni monitoring service and requesting cancellation did not work when I left the residence. Moni claims to have sent me cancellation paperwork, which I never received. I recently tried this again after and Moni did not send any paperwork. Moni service is malicious and will not support cancellation under any circumstances. I have called multiple times to speak to a manager, but service department does not open tickets and performs no follow. Every time I call Moni, it is the same frustrating experience, claiming that I owe them money, no effort to resolve an issue where clearly do not need the service. Alarm has not been enabled now for 4+ years. No one looks at the fact that they are billing for a residence where I do not live and they do not accommodate the cancellation.

I like that you can control the MONI system from your cellphone. They have great service and I just feel a little more secure with it. We just love it.

Horrible customer service! Cancelled service since I sold my house and was not told that I could not do it verbally. Was then put into collections a year later. Never received any paperwork for cancellation or any further bills. Customer Service pretty much said, "Too bad!" I will NEVER use them again and will always tell people to never use them either!

We were customers for 6+ years, not once experienced any issues until we tried to cancel our service to go to another company. I am not one to write reviews but after our experience I feel compelled to. We have not only been loyal customers but we have also referred so much business to them. They did not cancel our account after 4 attempts to cancel, they claimed they emailed us a DocuSign email that was never received and continued to charge my account month after month until I demanded they delete my bank account information or I would report their fraudulent billing to my bank. They left us with such a sour taste in our mouth. They are great until YOU CANCEL, they will STEAL from you! They obviously have records of our calls and also show record that their system is not installed in our home any longer. They are so outdated and their customer service is horrible.

We canceled service before moving, made it clear that we were canceling our service and are continuing to be billed for service on our old home. On July 18th I called and canceled our security service. At that time the representative (Destiny - I believe) tried to sell a discount package which I declined but would contact them if we decided to get a system at our new residence. Shortly after moving on August 11th we received a $0.00 balance bill thinking this matter was closed. However, we subsequently received a bill for mid-August to mid-September on our house we no longer live in. Since that bill I have personally called to resolve this matter three times and my wife once. I was told we needed to fill out a form which was never offered to me.

I called Moni on April 26, 2017 to cancel security monitoring service as of May 31, 2017 due to an upcoming move out of state. I was offered a new program for our new residence which sounded nice but I wasn't going to make a commitment until I had a chance to speak with my husband and ascertain what was available locally once we moved into our new residence. Again Moni was contacted in mid-May to make sure our security service was being canceled as of May 31, 2017.