Brinks Home Security™ Reviews

I got online about MONI under their former name and they were relatively new in the security industry. ADT and CPI have big television and radio commercials so I was aware of both of those companies and knew lots of people that have those services. But, MONI's people who were doing the door-to-door canvassing in my neighborhood were really good. They were very informative and persuasive and I like what I heard. I also had a threat of a break in so I said, "Well, why not try it?" So, MONI Security came in and set up the service and at that time, I was living in a much larger house than I'm in now. I had the cameras and it was very effective. I have no trouble with it.

We had Monitronics for 17 years and they went to MONI. We wanted to upgrade everything and we thought there has to be something new and better out there. By switching to the cellular service, we can get rid of our house phone. Last year, we went to a home show here in Beckley, West Virginia and Monitronics was there. We dropped our business card and they called us. But that turned out to be a scam because once they found out I had Monitronics, they said they couldn't give us any upgrade but they can come in and put a whole other package in. That wasn't a happy thing.

My son uses MONI and we're three minutes apart so I decided to use them too. The installation experience was good. They did a nice job but we had an experience with the service tech on one of the issues and he's sort of a grumpy guy. But I have talked with their customer service reps a number of times and they were all positive. Like when I had to call them when the long distance radio connection was not working. They've been very good. They took care of stuff and have done well. They came out and answered technical questions over the phone when they could. They also tried to do troubleshooting when they could. They needed to send somebody out. And since we are still in our first year, they did. Having the home automation device makes us feel better about our security. It's much peace of mind as I can get living in Las Vegas.

What would otherwise be characterized by a good first nine months with MONI Smart Security, is now marked by Monitronics' March rollout of new monthly Cost Recovery Fee initially to be $0.39 (plus applicable taxes). Per multiple calls to their Texas call center, this nebulous charge will be on every customer's monthly bill to help cover Moni's regular cost of doing business (which they try to phrase as if to allow them to slip it in under 'communication charges' of the monitoring agreement, despite the listed fees all clearly being non-recurring). By doing so, Moni is increasing every customer's total monthly bill amount, despite advertising and promises up front that a 60-month agreement would not increase.

We were moving in and the people who sold us the house had something from MONI. The people from MONI stopped by to try and update what had been here, not realizing the house had been sold. Talking with them, we figured that the price seemed right, the product seemed like a good one, and we weren't putting wires everywhere. When I forget to turn the system off in the morning, open one of the doors and don’t get to it fast enough, customer service calls me right away which is a good thing. All in all, we’re happy with the product and they seem to respond if they feel that they need to.

I used to belong to Pinnacle and Moni took them over and I was pleased with the service. Over the years, I've had to call for a repair and everything worked out.

We now have a different alarm system and monitoring company. MONI was in my mother's name and she was not able to live at home anymore due to Alzheimer's and is living in a nursing home. The money was coming out of my account since she lived with us. I have been trying to cancel with this company for months, I have sent letters stating she is in the nursing home since documentation regarding this as well from the nursing home. They will not cancel, keep getting phone calls regarding the monthly payment that I am no longer paying since the system is no longer in our home. Now they are contacting people who were on the contact list asking if they know my mother. I need to cancel this soon otherwise I will need to contact someone higher up.

I’ve had MONI for a few years. My neighbor had it and he sent a salesman over to see me. When they put my pad in the kitchen and wired it, they put a hole through the wood. They were supposed to do something about it but never did. One time, I had to call their customer service team for something and they were very helpful. They told me what to do and straightened it out. They were very nice and kind and I felt like a member of the family. They made me feel very happy and very safe. I live in a small town but I can never be too sure and I've felt a lot safer since having the MONI device. They have been extremely professional.

When we first switched to MONI, they were a lot cheaper than the previous people that we've used, with the same coverage. They were very thorough on explaining all the coverage and we liked their knowledge.

MONI was offered to me when I purchased my home and they were friendly, quick and did a good job. Now, I feel more comfortable at home. Also, I ordered new signs and their customer service was very helpful with what I needed.

The team at MONI was very nice. I had requested the devices for all my windows and for someone to come put those on would have been $75. I chose for them to send it to me and install it myself. However, it didn't stay on very good. The back of the device was hollow and wasn't possible to get it to stick on the window so, I canceled the window service. But other than that, it's been very good. It's recommended that I have my security checked with MONI once a month and when I did it last month, they also checked my medical fob and they were very nice, no qualms about it. There's also instant response when I check the medical alert.

My mom checked the Better Business Bureau and MONI was the better one to get since they had the best ratings. So, we decided to get them and so far, my experience with them has been good. MONI did our shop, our house and my mom’s house. They’re within two days there then they came up here. They were here from 9 o’clock and were done by noon. Quick, easy install. They said it won’t take them long and the installer was really good. He knew where the stuff was going and he put it in the best places where it's gonna go on.

I've been with MONI for a long time and personally, the most positive part is that it's the same-day service. Since installing the device, everything was okay.

I haven't had any problems with MONI, so that’s good. They came out and installed the device. We had to get a printout for the insurance company showing that we had the alarm system, and their reps walked us through how to find that and print it out, which was very helpful.

I'm not happy with MONI's service. I'm having trouble with my telephone and the telephone people say it was because of MONI but MONI tells me it was because of the phone. They're just going back and forth. I'm just trying to wait until my contract is up. I wouldn't recommend MONI to somebody else.

The installation part was the most positive. After everything was done, the rep walked me through the process and made me aware of how does the more updated security service worked. He was very detailed as far as going through everything with me and making sure I understood everything before he left. It's an updated system where we have access to it on a keypad that we can carry with us. If I had a lot of bags that I have to bring in, I can disarm the service before I enter the house. That's a plus because we didn't have it with the old service. It also talks to you. We're able to hear the system if someone's coming inside of the home.

A marketing guy came and explained a little bit about MONI and it caught my interest. I decided to use them because of the cost and the updated unit that controls everything. Then, the franchise person came and explained more that maybe we didn't need sensors on the windows because people don't just climb through windows, they break through glass or doors. So, they also recommended putting in glass breaking detection and explained how everything was gonna work. That was a good experience. I felt quite positive about the device. We alarm it every single night and about 80% of the time when we're gonna leave the house. A lot depends on how long we might be gone but we alarm quite a bit and it's one extra layer of protection that makes us feel good.

When American Warranty had an offer of appliances for my home, I took advantage of it. They also offered Moni as a supplementary security. I then spoke to them to help me understand how to use the system. They gave me very good instructions in one call. When their tech came in, he had to put in a new system in place of the old one. He was cordial, professional, and did his test in a timely manner. But when I dismissed another company that had the same offers as MONI, I realized that I was in service to MONI at a much higher price than I was with that other company. But that was just my misunderstanding once I signed the contract.

There was some kind of a deal when I first got MONI Home Automation for installation. I had some questions for MONI's rep about upgrading and he answered all of them and I ended up getting a discount. It has been an easy installation and they explained everything well. They are also thorough. A few times that we have accidentally set it off, they've been right on the ball, to the sheriff's chagrin sometimes. It has been very positive and very easy to use. Now, I feel more secure.

I'm been a customer of Monitronics for many years (7-8 years). We were planing on selling our house and we had no contract with Monitronics since we had been with them for so long. So with our plans on moving to a new place we moved into a apartment while the house was on the market. Monitronics decided to extend our contract and transfer the charge of the bill to the new apartment address, and not send us a bill... So a few months later we get a call say we had a late payment. Eventually it was cleared up through a higher up guy Dickalo **... and said that everything would be cleared up, and to contact him when we sold our house and move into a new so we could continue our services with Monitronics. I thought great, a few mistakes but I'm a loyal customer!

I am trying to cancel my alarm since two months ago and when I call the company they transfer me to two or three different people. They don't listen or do what you want. They try to make you keep the service as long as possible. I called to cancel and they send me an email but then they called my husband after but didn't even ask him for the code! What kind of security system is that? They don't even ask for the code to activate or make decisions on the account. Do not get this. I never do reviews but this is BAD.

When we were looking for a security company, a friend of mine recommended MONI so we went with them and it's been a little over a year that we've been using them. When the alarm kept going off and I couldn’t figure out the reason why, I called their customer service. When I began to tell them the situation, they knew what I was talking about and they were on it. They were very pleasant and we found out that we needed to put a battery in. The old one was low and once we changed batteries, we were back on track.

Cancelled contract within 30 days as their terms and conditions state that's allowed. They refuse to cancel contract. On February 14th, Monitronics installed a monitoring alarm system in my new home. Within the first 30 days I've had trouble with the sensors going offline with no explanation. I received a statement in the mail billing me for $268.56. As I have been an existing customer, I did not feel that I should pay this amount for faulty equipment when I could have gotten everything free by signing up with ADT. After receiving this statement, I called customer service on March 13th, to ask them to credit or waive this amount. They refused to credit me this amount so I said I would prefer to cancel the service. I was told to do so in writing but they did not specify by mail only, so I emailed a cancellation letter canceling service at both of my residences.

I called MONI about my motion detector not having any light, and I asked about a different kind of motion detector. They offered me a video camera, but it's out of my limit. They suggested to put some kind of light close to the motion detector, which I can do. The system is very good with my application on the internet and I like it. I can be outside of my house and control everything inside. I've been with MONI for 15 years and have always been confident with them.

MONI Home Security offered more options to the security service than I had previously with Vivint. The guy that came to our house and did the presentation was excellent. He told me about all the new things that they offered that I didn’t have with my former service and that was one of the reasons why I went with them. I like the video camera attached to the doorbell. I also have a monitor inside the house which I like that once I set the alarm, and a wireless remote for my alarm that I can set it with.

I've had great experience with MONI. They came in, sat down, and explained what they were gonna do. And I liked the idea that everything was wireless, and that they had the backup. I’m getting older and I’m slower getting around. With MONI, if somebody is to come through, I can hear them coming through the doors. The alarm would be set off. If they break a window, the alarm would be set off, too. And that’s mainly what I was looking for. When the kids accidentally set the alarm off once, people called the police department. My son didn’t know the pass code to shut the alarm off. We had a little bit of confusion for a while, but we got it all straightened up. Their customer service is great and MONI has been great to work with. We are thinking about going with the outside surveillance later on.

I had ADT before but they never did an upgrade. They never changed out the original system that I had. Then Monitronics called and offered upgrades so I went with them. Their customer service reps were very nice. A couple of times, I forgot I had set the alarm and opened the door. The alarm went off and they called quickly. My experience with MONI has been excellent.

I enjoy reading reviews of companies before doing business with them and felt compelled to write about my experience with Monitronics. It all began about 5 years ago. I was renting a place and had filed a claim with my renter's insurance company for theft. A gentleman stopped by the house and offered to sell an alarm system which considering what had just happened, seem like a good idea at the time. We were in the process of moving at the time and agreed to have the alarm system connected at our new home. The system was installed, we went over some paperwork (was never told this was a 5 year contract that could not be canceled). Three years later we are selling the house and moving into an apartment and decide to contact the alarm company who was Vanguard at the time to let them know that we are no longer in need of the alarm system and would like to cancel the service.

MONI had a pricing special when I signed up with them. I like their service and the options that they provide. I'm pretty happy with MONI and I'd recommend them.

Our experience with Moni has been fine. We briefly went with a different security company but we’ve been with Moni for about five years now. Our contract with them was for five years and then about two years ago, we moved from Maryland to West Virginia. But I didn’t know that they moved our service here. They left the old system in Maryland but they put new equipment in here for us and continued the service. It wasn’t explained to me in the very beginning, but it was my fault too because I didn’t read everything. And when I found out and read the contract, it said there that if we had the equipment moved which is no charge to us, it means that we had extended our contract by 13 months. So I shouldn’t be put out about it because I signed the paperwork.

I called in Nov 2016 to cancel our service of 5 years. Of this 5 year span we used the alarm maybe 4 times (roughly 1 month worth of time). So basically we paid $50/month for 5 years, Moni made their money back on the cost of the system in one year, so for 4 years they made $2400 off of us for nothing. Someone there can see how often we activate our alarm, despite the comments that they "can't see that". I used to work at an alarm monitoring company and I know this can be seen.

I have completed my 5 year contract and have found it impossible to cancel my account. I have done everything they have asked of me and they have not sent the proper docusign document so they can officially cancel the service. I have verified my email over 5 calls and each time I call back to say I have yet to get the email they read it back with one letter being wrong. We are now going into another billing cycle and they continue to charge me.

I am very disappointed in this company. We have had their services for almost three years. We weren't told there was a five year contract when we purchased the product. We moved out of state and now they are billing us 150.00 for hook up charges in our new place. Yet again we were not told about this fee. Why should we have to pay to move our system that we are forced to stay in. Not only that moving caused us to have another five years with this horrible company. Stay far away unless you like hidden fees and hidden contract times. Not only that for the price I could get a lot more services that are available from another company.

We used to have ADT for five years and they never upgraded the equipment. So we changed over to MONI because my friends were saying that they had different keypads. MONI's reps explained what they do and what to expect from them. However, we're having problems with the fire alarm. It was going off and was real sensitive that if we turned the stove on, the sensor went crazy. We'd get calls from the fire department that they're ready to come out. I called that in to MONI and the lady told me that usually that was a sign that the battery was low. But other than that, it's been god. One time we were going out and I didn't notice that I had brought the door almost to a close. Then I went ahead and closed it. It didn't read. We were barely at the corner and MONI right away called and said there's a problem with the backdoor. It was pretty quick. I'd surely recommend them highly.

MONI's customer service has been fine and their security service has been excellent. I have accidentally set off the alarm and they were quick to respond. They're a little expensive compared to the other ones though.

I had MONI's security system in the house when I purchased it and when I switched the system under my name, I didn't have any problems at all. Somebody came out to ensure everything was hooked up properly and everything has been good since I've been with them.

I never had a security system before, but I have two homes so I needed to be able to watch my home up north when I'm down south. MONI’s great and I am glad I've got it now. I'm appreciating it a ton, except that my camera keeps sending me clips every ten minutes or so. When I watch them, there's nothing. I don't see any movement or anything happening. I've set the little trigger points, have done sensitivity and I've got a bunch of things. My email was just full of little clips and notices from MONI. I’ve called them and we reset things. It's gotten better, but I'm still having the clips taken, but I'll keep working with it. It may be that I need to replace the camera but I don't want to. I've only had it for a year.

The company that I had my alarm system with became MONI and every time I called, their people have been very helpful, have answered my questions and walked me through so I figured I didn't need to be changing over and I stayed with the company. They've even helped me get online and set up my accounts. It's easy to find who I want to talk to and then I get to the right person. If I'm not sure, I just go to customer service and they'll direct me. If they keep going the way they are, they won't lose customers. It's been an excellent experience so far.

I signed up with a company based in Texas that uses MONI. When my alarm stopped working completely, I called customer service and they helped me figure out that it became unplugged. They're good and the fact that there's an alarm is nice.

Theresa did contact me and was extremely courteous and professional. She was thorough and able to identify the issues that led to this point. I was able to cancel over the phone and am happy to say this issue came to a positive conclusion.

They did call me and fix the problem.

I had ADT for years and the same system at this house for over 12 years. Then, MONI Security called me with a promotional deal. It was a little bit cheaper with a little bit more amenities like the remote arm. I gave ADT the opportunity to match it but they just wanted to charge me more so I went with MONI. Everything's been really good and working fine, so far.

I had been a customer of Monitronics before they changed their name to Moni for 12 years. When I sold my home in Colorado to move to Virginia I canceled my services in November 2016. I have not had their services since then. However, they continue to charge my account every month. I've called 5 times and every time I am assured that my account was cancelled. Again today there is a charge from Moni for $41. I am not using their service because I am now living in an apartment that has a security system built in and is not compatible with Moni. I was told this by the Moni service representative who came to my place. Trying to cancel my account with Moni has proven to be impossible.

We used MONI because of the price. However, I had to contact them because the check didn't go through but they were able to fix it. Their customer service people were also friendly and courteous. I'm also pleased with their service when they came to my house. I'm very satisfied and I've also recommended them to others.

MONI Security came and updated my alarm system. I am happy so far if it keeps doing what it's doing. Since installing it, I feel safer because my house was broken into when I had another security provider. In addition, I contacted MONI's customer service because my smoke detector went out and we were getting some alarms. They took care of everything but their tech from Knoxville was a lot better than the ones from Bristol who weren't very smart.

I signed up with MONI Home Security for $39 a month. Then my husband died and I couldn't afford it. I called to try to get the price lowered and they lowered it a few dollars. They lowered it the second time to $24. It was more doable but I still would like to eliminate the whole thing. Then later on, I called again because they told me they could not cancel it. That's what I really needed, to cancel it. Because when you go from two paychecks to one, you don't have the money. They said there's no way in the world unless I want to pay a big fee, and I can't afford that either. So I was just stuck with it.

When I came home with my great grand baby from the park, three men from Moni Security were sitting in my front room with my husband and they were saying that I was on their list. I talked to them a few minutes and they gave me the price. Then I got the package that came with the life alert. I was so glad that I did. I didn't have any qualms about putting out the money per month at all and now it's already paid for itself.

I love MONI. I've been with them for a while. I've had them in two different homes over the course of a couple of years. At that time, there wasn't a whole lot of alternatives in the area where I originally lived. And I was adamant that I wasn't going to use ADT because I don't like their business practices. They prey on the fear of people in their sales pitches. And the big thing for me is that MONI were very professional, told me what I wanted to know, answered my questions and didn't use that whole hard pure sales pitch the way ADT did. That was the primary reason I chose MONI over anybody else.

We've had MONI for a long time before they changed the name. When we had it installed in the house that we have now, the gentleman was really professional and he explained any questions my husband had. So far, we've been pretty satisfied with them. And now that we're moving, we're getting them to transfer the system over to our new house. They seem to get the things I have asked for, which is what we have in the house now. They said that the transfer is going to be pretty easy and there won't be any problems. We'd recommend them.

HORRIBLE, DON'T GET. Company products are no good. Customer service sucks. They installed cameras and for 2 weeks have not been working, I have called many times to get resolved no help. Customer service just transferred me over 8 times. Finally I gave up. Don't waste your time. There better companies.

We got a call from Monitronics and we hooked up with them. Their price is comparable and I’m well pleased with them. We’ve had the alarm go off several times over the years, but it’s never been a true emergency and the response has always been appropriate. The alarm system works well. However, I’ve got the old school contacts at the bottom of the doors. They’ve gotten beat up over the years and I can’t find anything that’s around the same size as those. I’ve spent days looking at different electric shops, places that sell these alarms and I can’t find those little things. I may have to do something one day to get that fixed.

When you call to cancel account no matter the reason you shouldn't be treated ugly. Called on 2/17/17 to cancel. Did my part. Explained that was house sold and needed to be turned off on 3/9/17 even if payment continued. So of course get a call today because the power is off that there is a low battery. So I call and they say "30 days from 2/17/17 is when it will be turned off." I was like "NO I need off today. I don't live there." They were like "can't do that". Asked to speak with a supervisor. He rudely gets on phone and I said everything again, explained I don't live there, didn't care if payment to cont...that I nor the new ppl to buy home needed to be bothered. He raised his voice and said, "I'll take care of it." I will not recommend your company to anyone and may make a report to Better Business Bureau. Worst customer service ever and cheap equipment!!! TERRIBLE.

Our MONI home security system works all right. A guy came to the house and told us that I could go back and see if I can lower the price on the alarm system and said that we can get it cheaper now. Overall, it's a great experience.

MONI Security is the least expensive among others and I like their people a lot. Their customer service team helped me out a lot of times, and I have a very positive experience with them. When the power went out here, they had the system reset for me. The installation guys were good. Before they left, they made sure that I know how to use the system and then they gave me a number to call if I ever need any help in setting it up again or if I need something for my bills to be paid. I tested it one night and I put it on. I was back in the hall and I was going to the bathroom then it went off. After that, I know it works. I just leave it off for the meantime but if I go away then I turn it on.

Was a client for OVER twelve years. Recently reached out to MONI to cancel my service, canceled on 12/6/16. Only reason we were canceling was that we had not been using the alarm. Received a call on 12/13/16 from a Natasha ** at 7:42 PM Eastern time, turns out she was a "sr account mgr." I am later told from one of the many customer service reps she was from the "Win Back" Dept.

MONI Security came and offered to put in a whole new system from what we already had. We’ve been a customer of them for quite some time now and the monitoring has been good for the monthly payment. Customer service has always been good as well. They've been friendly, courteous and usually resolve the issue fairly quickly. It's just good equipment and service. They are reliable and I'm satisfied.

Signed onto Moni services (then Monitronics) almost 5 years ago. Was told it was only a 2-year contract by salesperson. Tried cancelling once, I was told it was a 5-year contract. Was told the animals in the house wouldn't set the motion sensor off, well it did several times, capturing the images of my cats running in front of it as proof. This sent the police who started asking about our permit and where it was. We were told by the salesman that we didn't have to get one, the police scoffed at this. Because of the cats in the house setting it off we just stopped using the alarm. Stopped having the monthly payment from coming out recently by changing bank accounts.

My AT&T system was costing too much. MONI was canvassing in the neighborhood and sounded like a better deal so I decided to use them. I have a bracelet to wear and the package I got has a fire smoke alarm that's connected with MONI. When they came to my home, I already had some equipment so they mostly changed things out. One time, one of my batteries went down. My daughter called them and they explained to her to have it reset.

MONI is a good company. My neighbor had them and I went over and discussed some things with her and she turned me on to the company. We had three alarms that went off last year all because of my father who's 95 years old and I was never home. They called me when I was at work and I high-speeded going home to check on my daddy or see what happened to my house. It was a quick response from the MONI team.

I contracted with MONI through a local service person 3 years ago. I had a technical issue on the batteries which customer service clarified for me. Aside from it being fast, the ease of the experience was most positive about it. Everybody was extremely helpful and no question was too stupid. When the technician came, he explained everything really well, was very helpful, and answered questions we had about other areas of the house that we may or may not want to hook up. We found a window that was not monitored so we feel a lot better that that was actually done. I'm very content with everything and it has been an easy experience. For those of us that are not used to the upgrades of the system that they provide, it's simple so we're not made to feel completely like an idiot.

I had a previous alarm company and a young man came around to my door saying that MONI could give me a better deal with all-new equipment. When they installed it, Eric, the young man who had come door-to-door, gave me his cell phone number and walked me through everything in the instruction manual. He also took my phone and walked me through putting the app on my Smartphone. Since then, I've felt very confident about our home's security.

I switched over to another company for about three years back now, because they seemed to have a better deal. But they were bought out by MONI, so I'm back. I've had false alarms and they've responded almost immediately. I'm very pleased with the speed of response. In fact, I just had a false alarm last week. I had been away and someone who was in the house accidentally set it off, and didn't realize it. I then got a call immediately from MONI. I knew what had happened, and they were able to cancel it and everything was fine.

The guy who installed our MONI Home Automation device knew his stuff. Since the installation, we have felt good when we leave the house. In this day and age, if someone comes in, the alarm is going to go off and hopefully, the cops will show up and get them. I had a positive experience the last time I talked to their customer service team. I changed the batteries on one of the sensors and I got some assistance from them in learning how to operate the system that added the device. However, I wonder if it would be infeasible for me to replace the batteries bi-annually because they're plugged in. If our power goes out for a week, the whole system is down. Nevertheless, I'm very satisfied with my experience with MONI.

I need a security service with outdoor cameras for my backyard, among other things. I researched and talked to many companies after learning ADT no longer installed ANY cameras in my area. [I later learned it was only that *dealer* who didn't install cameras, so beware of the distinctions.] Finally, I settled on Moni. I spoke with the dealer at length and knew there would be a hard pull of my credit. I wasn't worried because I've not had problems with utilities and ADT didn't have an issue at all. I hung up confident I'd get at least *some* of what I needed even if Moni's cameras didn't have the audio I needed as well. Based on this assumption, I bought a used iPad so I could really get a clear look at video monitoring and I felt satisfied and secure.

Stay Away - I'm so angry. I let the salesman talk me into getting Moni security system. Within weeks I was already regretting the decision but I was stuck in a contract so I've been continuing to pay for a service I don't want and don't even use for almost 2 years now. I recently called to request a cancellation (it's a few months early because other reviews say they like to drag their feet) and was told I still have 3 years left on my contract!!! I can cancel, but it'll cost me another $2 grand!!! What is this BS?!? I've already been shelling out the monthly fee for 24 months of unwanted/unused service just waiting for the contract to be done and now they're telling me I somehow have even more time under contract!! If you are even considering getting a security system through Moni, DON'T!! You'd be better off getting a rescued pit bull from the shelter.

My wife is disabled and we were looking for a lifeline for her. MONI were here doing door-to-door and they mentioned about that, plus they had a great deal on the security system and the lifeline. The rep was great. She really knows what she was doing and pretty much explained everything. I do 12-hour shift work so now, I feel safer that my wife's got a lifeline.

MONI was offering a better price and a quality unit compared to other security providers. When I have issues, I can call their representatives and they're very responsive. I had a problem with one of my front door units. They sent me a replacement and did something to the system that made it work just fine. Having my MONI device gives me peace of mind. The system has been fine and their response has been great. I’ve had a very good experience, one of the best. I have recommended them.

We had somebody come to our house when we moved in and gave us the benefits of MONI. At first, we already decided to go with ADT, but we realized what MONI offered and the different things that came with it. What stood out most was the gentleman who met with us. He was really friendly and super knowledgeable about the products, the company, what they offered, how everything would work. who would come, and what we could expect. He was professional. It wasn't overly business-like but wasn't too casual either. He did a great job talking to us about the products, and we were happy to sign a contract. After talking to him, we felt way more comfortable with what they offered and how everything worked. The other people that I worked with seemed a little too casual and I didn't feel as comfortable around them.

MONI Security called me and offered me free equipment so I said yes and I haven't had any problems at all. They were very helpful, knowledgeable and friendly. When I needed to change my battery I spoke to the customer service reps and they knew what they were talking about. It was a positive experience. Because I live alone, MONI Home Automation makes me feel much more secure.

I had tried to get with ADT, and I didn't have anybody to contact and the system did not work. That's why I decided to go with MONI. After they put the system in, the contractor explained everything that was going on and how it works. If I had any problems, I could call the guy who came out or I could call the company. The guy who came out gave me his phone number as well as the company's phone number, which has never happened to me. If anything happens, they text and email me. They also call if the alarm goes off, if it's not turned off in a certain amount of time or if they see something. One time my alarm went off since the battery was low, so I called them and they told me what to do. A lot of times I forget to set the alarm, and I could just set it from my phone. I also like the part where I can put the sleep on and then wake up in the morning.

Horrible... This company has been charging me for 8 months and I have no system. I am no longer under contract. I called to let them know I was moving and they were to transfer service. They NEVER connected the service and have been continually charging me. They sent someone to install all the services and they came unprepared and did not have the necessary equipment. They then tried to have me install services that were sub-par and a lower grade service than what I've had for the last 4 years. Then in addition to that they were supposed to install the doorbell and then later told me that the doorbell wouldn't work in my home. Nonetheless service was never install. They are trying to report me to a collection agency. But this is currently in dispute. Unbelievable!

I saw a neighbor who had MONI and they were satisfied with it. Then I had it put in. The system is on though we haven't had any attempted break-ins or problems. I check the system every once in a while, and have no complaints. The only problem I've had was trying to find a dealer in the area. The little sign that's out in the front yard got broken and I wanted to get another one. But whoever the dealer that I had before, I looked in the file and they're no longer representing the company and are not even in the business anymore. I've been trying to call up Florida here on the gulf, about seven miles to the West of Alabama but there isn't one. The nearest dealer I can find now is in Tallahassee which is 150 miles to the east.

MONI has a good presentation and what they had to offer. We had another company and they didn't really offer much. We like the fact that I can turn it on and off with our telephones. We are very satisfied.

I've decided to use MONI over any other security service provider because of my wife and they've done pretty good so far. They drilled a hole in my roof while installing the goods but they sent a guy and he fixed everything. I was somewhat pleased with the service that they provided.

Yesterday, I accidentally set the alarm off in the house. MONI called me, but then they hung up on me. I think I got it before they called me but it was weird that I got the call. I kind of expected a call and nobody called me back. I would certainly not like that to happen if there was a real emergency. Other than that I've been okay with my experience.

We didn't have security at that time the MONI guy came to the door. He gave a good pitch when he was trying to sell it to us so we selected them. The technician who came to set up our devices was really great and very knowledgeable. But the price is not that good. We're kind of disappointed with the total amount of our monthly payment because we've heard that we can get the same service from the other companies for a lot less money. We've got money, so we pay our bills. It's just that we wish it could be a little bit cheaper.

I had MONI when it was called Monitronics, and before that, it was called something else. I've had them for a while and the reason I wanted a security on my home is I'm in my mid 70's and live alone except for my cat. And I live close to the Mexican border. There was this company that unexpectedly came to the house and I had a very bad week. I never let strangers in my house for obvious reasons. Their rep was sitting at my dining room table and I signed the papers. He basically lied to me. He had said that he was going to get things all straightened out, I was going to have better service with them than I had with Monitronics, and they would see that Monitronics was eliminated.

It is unfortunate that this matter could not be resolved without my going to a public forum. The messages have stopped.

I started with somebody else and they became Monitronics. Somebody approached me and told me the rates and that's how I got them. Everything turned out positive with the customer service team. I had some battery problems from time to time which was nothing unusual but they got it done. Moni does what I pay to have it done and that’s what I need. I don’t need to have something that starts messing up and gives me a lot of problems and maintenance. I want it to be as maintenance-free as possible.

I used to have another security company but I discontinued them. My son and some other people I know got MONI Home Security and they were happy with them so I went with them too. I’ve only been with them for about a year and so far, it’s been an excellent experience. Their installer came over and put the unit in, and it went very well. So far, everything’s the same. We’re only winter visitors in this area so we’re away from the home and it’s one of the reasons I put the security system in. Overall, I've had a very pleasant experience with them. They were very helpful, professional and informative.

When I purchased the home, it's important for me to have a security system. So when a nice, professional young man from Moni knocked on my door and gave me an offer I couldn't resist, I decided to sign up with them. Moni had the remote that I could use from my cell service to lock my home wherever I was. And there were a lot of features on it that I do not use, but I could use if needed. So, it seemed like the way to go because it's wireless.

I’ve had MONI Security since I moved here in Arizona almost seven years ago. I’m off-and-on by myself, so I decided I wanted some security and I chose them. There was another security company who came to my door a while back and wanted to upgrade my system but I did not let them in. I called MONI and told them what happened. They said that this company that was going around from door-to-door was trying to steal their customers from them and they thanked me for calling and letting them know that this is going on. Furthermore, installation was easy. They came and installed everything. Since I've had it, I just go to bed at night and it’s on, and I don’t have to worry. I have recommended them and one of my friends had it installed in her house.

It was very good with the MONI customer service team. Every time I've called or gone online, I was able to get the help I needed. I have been pleased with the service that MONI provided and since installing the MONI device, I have peace of mind.

MONI bought out SDS, which we previously had. My wife dealt with the ones that updated our system and she said the guys were nice. The system is easy to use and we understand it. We have only been setting it for the past three or four months and everything works. It beeps when it's supposed to beep and it goes off when it's supposed to go off. We haven't had any cause to use it but the first time someone breaks in and it doesn't go off, they'll be the first one I'll call. But so far, I'm satisfied with MONI. My wife will be calling them to see if we can get a MONI sign since we still have an old SDS sign out.

The MONI security system was already installed in the house we bought years ago. We continued with it and it makes us feel safer knowing that we have the alarm system. We've had the battery replaced a couple of times and MONI's people have been very good in that way.

I called Moni today to cancel my service because of a private family matter. I don't like that they ask you why you want to cancel. The first person asked if it was because of a move and I stated no, that I just wanted to cancel my service. They transferred me to another person who asked why I wanted to cancel, I told them it was a private matter and they proceeded to offer me stuff anyway. I told them that was not the purpose of the call, that I wanted to cancel. She stated that I would get an email with a link to directions on how to cancel, that I should get the email within 24 to 48 hours. This in and of itself is a red flag, why does it take 24 to 48 hours to receive an email from them? When I signed up for this ConsumerAffairs website I got the confirmation email in 5 seconds. But to cancel my account with this company takes 24 to 48 hours. That's crazy!

I liked their team's knowledge of what they were doing. Since having it installed, I feel safer.

Someone came to our door, talked to us about MONI Home Security, and it sounded a like a good deal. I had a couple of issues with the system but I have contacted their customer service and they fixed whatever the problem was. They have been professional, confident, and responsive.

Part of my experience with MONI is pretty good and part of it wasn't. MONI Security is not doing what my contract calls for. They’re supposed to send me an e-mail every day and they haven’t done it for well over a month. I used to get an email every day so I knew that everything was working and when it didn’t work I knew I was gonna get an e-mail to change the batteries in there. It was really helpful because that was the main part of my house.

I was with ADT before and a salesman from Envision knocked on our door and went over the product. It was a great deal to have everything installed at no cost. But I didn't even know he used Monitronics. They're a third party and used MONI for their service in monitoring. I'm in the banking business and I've had customers tell me that they were still getting charged by MONI for their monthly service fee even though they cancelled. So that bothered me but I gave them a chance and right now, it's been okay. The payments are coming out when it's supposed to and for the amount it's supposed to. Also, I had no problem talking to the customer service team regarding billing to find out when my payment was going through and to change the date. It was a good service.

I’ve had MONI for a while now. Their customer service reps have been good and since having the MONI device installed, I’ve always been comfortable. I’m very satisfied with MONI Security and I would recommend it to a friend.

MONI was going through our whole neighborhood, installing everything in the other houses. Signing up with them was a simple process and their customer service team was very helpful. Their reps also answered all my questions. When I go out of town, I call and tell them and they make a note so all is well. However, changing the batteries is very hard to do. They need to train people at installation how to change them. I get emails all over the neighborhood when people don’t know how to do the batteries and I went through the same thing myself. But once we’ve all learned how to do that, it’s fine.

MONI gave me a better price than what the other companies offered. Their guy worked with me and I was comfortable with anything that I was going to get. However, when I first called to get everything set up, I could never get a call back from the salesman but it all came out all right. I had a few glitches and each time I had a glitch they gave me free service for a month so it worked out. I'm very satisfied.

I cannot accurately put into words how disappointing this company is. I got security on my house. The first and only time it went off, they called me 13 times, and called my mom (emergency contact) 5 times. It took them 20 minutes to get hold of me, yet they never sent anyone. I could have been dead, but they just kept calling to make sure it was really an emergency. I was out of town, but someone could have tried to break in... we'll never know! Now, I've been paying for 2 years for nothing. I moved and they won't cancel my contract. Ridiculous.

I am not sure whom is whom in my residential wireless alarm endeavor. LiveWatch, I believe provides the alarm hardware and alarm.com does the monitoring. Nevertheless, I purchased my alarm three years ago from LiveWatch.com and have been satisfied ever since. This does not mean I have not had issues though when the issues occur the resolve is just a phone call away.

My daughter had MONI security and she recommended it. The initial installation was great and now with the system, I can sleep a lot better although one time my alarm went offline during the night and I didn’t know it until morning. They had to reset it. Otherwise, I’ve been pleased with it so far. Another thing was they disarmed my mobile one time. They told me it was disarmed and when I went through the door it said “disarmed” but when I turned the door, it was unlocked.

Since having MONI, I like that I felt more secure especially when I traveled with my job. But I was gonna try to get ahold of them and talk to them about my situation. They had raised my price to about $6 more a month and it's deducted every month out of my bank account. I didn't get anything other than when I looked at my statement, my price went up. I'm really disappointed because now that I've retired, I need all the money because my bills are gonna be high.

My husband signed a 7-year contract with MONI and we haven't had many issues with the service. However, the length of the contract limited us on what we could do and I wasn't happy about it. I've been wanting to do upgrades which were not affordable under what they gave us so we sucked it up. This might be our last year under the contract and I wanted to have more cameras. What we have is good, but not good enough. The quality is very poor. So my husband called MONI and told them we wanted to get out of the contract since we were with them for a long time. They offered to reduce our monthly rate and give us two free cameras. That was cool and we proceeded with that, but the cameras were of low quality since there is a delay in what I see and when it's happening, which could make a huge difference.

I've had Monitronics for nearly 5 years and recently tried to cancel. Recently, motion sensors were set off (I still don't know why) when I was an hour away from my home. We asked for them to dispatch the police. 30 minutes later, we hadn't heard back. I called, waited a ridiculous amount of time on hold and then got connected to a rep named Ramon. I explained the situation and he asked "are you a customer?" Um, I said "my alarm was set off...so, yea?" Then he asked for a few identifying questions that I answered - five minutes later, he asks "what can I help you with?" I ask "were you listening? I've already explained" - long silence. Then I ask again, "hello? were you listening or do I need to repeat myself?" He dryly answers "no, ma'am, please repeat." He proceeds to give me a status of "we did dispatch." It was like pulling teeth. I had to ask him point by point what happened, was my house ok, did the police show up, etc.

I love MONI. The customer service representatives are respectful and the technical support always gets me through my issues. One of their techs came out and made some upgrades and it was awesome. Any kind of technical issues I have when I want to change some feature about my access, they always get the job done.

MONI bought out the security company I was with and I've been using MONI's services for four years now. But they jacked up the price on the monthly service which I'm not happy about. I used to be with ADT and after the contract, they started hitting me up for a few dollars each month. They do it in such small increments to where they feel that the customer's not going to notice. But over time it starts to add up and it's frustrating to me because I don't believe that a person who's a loyal customer should have their rates increased every year. Usually after about three years after the contract concludes then I change companies for that reason. I don't like companies that do that and I try to do what I can. I expressed my concerns before I even signed the contract and explained to them what I was going do if they start jacking up their prices like they are. But we'll see if we can come to some agreement. If not, then I'm going go back to ADT.

I canceled my service with them and my contract was over however, they continued to still charge me. I called more than once and was told to send in a letter which I did. The payments were stopped and then started backed. I have been charged for service even though I don't have service and just now got another form to complete to re-cancel service (even though they told me they see that I haven't had service at my home for years). Still haven't received my money back in my account or any follow up from them in regards to it.

I've been using MONI for two and a half years. A salesman approached me when they were in the area through direct marketing. The guy who came in and installed it was also professional. And when I had some technical issues they resolved it immediately. Their customer service reps have been very good.

We had Monitronics before they changed names. Their customer service has been very good. One of the things I was concerned about was having a 90-second delay upon entry before the alarm would sound. I had no idea that I could set it to go off instantly and they were able to walk me through that. I've also had three other phone calls and everybody's been helpful. Since getting MONI, I have more peace of mind.

I never owned a security system, but the guy that came to my house explained a lot of the very good features on it. I’m a single woman so I decided to go ahead and get MONI. The attention to detail was the most positive part of my experience with them. There was a guy who went to install it and he followed-up with me to make sure that I understood the whole program. With MONI, I have more peace of mind.

I have totally less worries since having MONI. I always have questions about how to bypass certain doors or windows or how to put a temporary user code for construction people and MONI's customer service has been really good. When I called the other day because one of the magnets fell off my door, the rep I spoke with sent me out some replacement which I got yesterday.

In May 2014 we bought an alarm system from Monitronics the Simon XTi made from GE. It worked good for 2 years but then it failed. I spent much time with customer service taking apart the unit until they finally decided to dispatch a technician to my house when they discovered it was a major problem. Then, the service technician cancelling and rescheduling occurred over and over until I was fed up. They claim that they will try to fix my unit, but at this point I was too mad to continue and wanted out. I tried to cancel but could not. I tried to get my unit fixed but they cancelled and made me work on their schedule.

We had MONI in our previous home for about 12 years and so I wanted to keep the same contract. I've talked to the customer service team and it was a fine experience. I've had some problems with the new system and they walked me through what to do and fixed the problem.

We felt secure with the other security system we had but we had an opportunity to get the same kind of coverage for about half the price with MONI. We have had people from MONI out in our house to work on our alarm system because we have had very faulty parts installed by the first company we were with and then a few from MONI but they were replaced for us. The only thing that we have wished about customer service, and we thought that we were getting this when we changed from our other company, is we thought that we would be getting service within 24 hours when we called, and that was not the case. It was a week or maybe more before we could get service. We could not use one of the alarms and had to bypass it and we had to leave town, so we were not very happy about having to wait. That's our only complaint but we would probably recommend MONI Security.

We had service with a security provider and MONI bought our contract from them. When we needed to have a repair done, I spoke with people from MONI and their customer service was better than I expected. I had issues with the system where the sensors weren't working and we had no sense of security. They had this program where there was a $25 fee and it would be added to my bill so I didn’t have to exchange money with the service repair guy. I told them to go ahead with it and the repair guy came out, fixed it all up and was done with his service call in a matter of 45 minutes. Our system was working again and I’m a happy camper. Having that great experience, I should’ve called sooner.

I've had the same security system for about 12 years. It keeps changing names and I didn't even know it went to MONI. But it's been fine for us and I don't have any problem with it. I called their customer service and they answer pretty quick. They've been good about all the phone calls I've ever made and they lowered our fee so that was a bonus. We have the camera and we're supposed to have the Monitronics app, but apparently, that doesn't work. When I'm out and about, if I'm able to take a picture from the inside of my house to see if everything is okay, the camera won't let me take the picture. I've taken the app, downloaded and deleted it, and put it back on but it doesn't seem to be logging the picture and I can't figure out how to get them up.

Someone suggested MONI to me so I tried it and it seems to be okay. Their customer service people have been excellent and right on time. I had to call them about changing batteries and setting our own gear and somebody taught me how to do it. The technicians have been professional as well. I have more peace of mind since installing the security system.

I chose MONI because of my previous experience with them. I have really good interactions with their customer service team. They are very positive and take care of any tech issues usually within a period of time. When my battery goes low, they will call and tell me I need to replace it. They treat me fine.

When I was going down the list and called other providers, they never called me back. Then I have a neighbor across the street who got MONI Security's service. She was talking to me and it sounds like a good deal so I got it, too. The installation was good and it didn't take very long. However, the alarm started acting up and I called it in. It started beeping and having network failure. I tried to resolve it on the phone. They tried to fix it but it's still not fixed. I have an appointment today between 4:00 and 8:00 which is not a problem. The thing I didn't like is that they're gonna charge me $50 for service. I told MONI and they said, "Well, we're gonna waive it." I said it, "Well, wait a minute. Is this in the contract?" That's something I missed. Is that the way it works with this company now? I'm dissatisfied with the service. I'm going to look for another company as soon as the contract is up.

The installation of our MONI device went well and it didn't take the installers very long to finish. The customer service reps were very helpful and they got everything taken care of. A couple of times I had a low system battery that they had noticed and they gave me a call. I went to replace the battery and they walked me through it and everything has been fine.

I've been with Moni for a long time. I like the service I receive from them and am satisfied with the experience. Their technicians have always been professional.

Super disappointed with Moni. Just got off the phone with a representative to cancel my service. Told him that my alarm had been offline and not communicating for over a month (and BEEPS constantly) with no luck getting a service person out to fix it. He went on to ask me if my home has been broken into within the 4 years I've been with them, guess that makes it ok?? He was so condescending. No my home has not been broken into but there has been homes broken into in my neighborhood. I should not have to justify that to them anyway. Moni gave me no choice but to cancel my contract, they did not hold up their end of the deal. I cannot listen to that BEEP anymore and pay for something that does not protect my home and my family. Not sure why they can never get anyone out to service the equipment. Super frustrated... Stay away.

Monitronics has been "robocalling" my house at least a dozen times a day for over a month. I have spoken to several of their reps to inform them that I do not, nor have I EVER had their service. Each rep tells me that they are removing my number, but the calls continue. I do not, nor will I ever procure their services. If they can't accurately locate their customers, how can they protect your home. ADT for life.

I've been using the services of MONI since about 2013. I've had different security systems before, and MONI is better than the other security service providers. I like their prices better. And now, with MONI's latest technology, their systems are really modern and nice. I've dealt with their customer service reps many times, and they're very nice, and always helpful and solve problems very quickly. I sent the property manager out to meet the installers but during the first time, I had a technician that was a dealer for MONI, and he was wonderful. The MONI guys should just keep doing what they're doing. One thing I really appreciate is that people answer on the phone, which is very important. When you call MONI, it doesn't take half an hour waiting on the phone.

We were with Nationwide and I never noticed that it changed to MONI. I called the customer service some time back and that's when I discovered that. When we disconnected the service off, they sent an email but they didn't give me a number to call them. I had been calling Nationwide about four times but I never heard from them so I wrote a letter saying what date I canceled 'cause I got another company.

I used to have ADT but didn't like them at all. I chose Monitronics, and have been with them since 2013 and have been very happy.

The reps and installers of Moni were good. I have an outdoor camera and a doorbell and when you ring, it takes the picture. I have a camera in the back, too. I had ADT before and MONI's equipment is better. It doesn't just go off all the time. It also has a two-way and ADT didn't. However, I think that MONI can get some more equipment like Vivint.

We've been using MONI Security for 2 years now. So far so good, although my wife didn't want me to get it because I already got it before she had a chance to say something.

We had a neighbor who had MONI. She came over with a representative and we liked what we heard and so we bought in. We've called customer service several times. We got a phone call when we were away and it was on our answering machine that they had lost contact with us because the battery was out. It wasn't good but they came and replaced it, no charge.

MONI happened to be in the neighborhood at the time, and I listened to the benefits and everything that they offered. Their prices were a little cheaper than the one I already had so I switched. I feel safer knowing that I have the security on my house. If the alarm happened to go off for any reason, the telephone rang to make sure everything was okay. I appreciate that and would definitely recommend them.

Lately, my alarm system has been going a little haywire because it's more likely old and needs some battery replacement. So I've been getting false alarms and even though they've been disarmed properly, they still send out the signal. There were a few times I've been calling them, not knowing that I was calling the wrong people - Alarm.com, and they corrected me and told me to go to MONI.

I had another system and it had switched to ADT but it seemed the prices was going up all the time so I decided to switch to MONI. The rep was very knowledgeable and showed me exactly how to set up the security system and it was quick. When I come home at nighttime, I put it on and I feel more secure with it. All in all, I had a great experience with them.

We've had MONI for a long time. We had the one before them and they bought the company and they've just always been good. Any time we have a problem, we call and they take care of it. We've been used to them. Just recently it just seems like the'yve just gotten better and better. I would recommend them. It's been a great experience and I appreciate them.

Where do I start with this company: I have spoken with people over the phone and still don't feel secure with this company. First let me say this I wanted to cancel my alarm service and couldn't because I was in a contract which I was willing to pay and they still would not let me. So, please do not sign a contract with this company. However the company did send someone out to replace the keypad in my bedroom, and still don't feel safe, I had two camera up in my house and took them down. I ask for a print out of coming and going out of my house and they would not give it to me.

When my smoke detector was acting up, I had to call MONI and they were courteous and understanding. Since I've had their device, I feel safer and I don't worry as much if anything is going to happen when I leave the house. So far, it'e been good with MONI.

I signed up for Monitronics home security service in June 2014. The salesman told me that my monthly service fee would be related to how many sensors that I had. I put one on my outside shed, one on the garage service door, one on overhead garage door, 3 glass breaks, one on front door and one on back door to house. This company, Visions Security, was bought out by Monotronics shortly after the install. Just to elaborate, I have called Monotronics many times, and they have told me that they honor all agreements made from a company that they have acquired.

The system within the house that I bought had a very dated system. I called MONI to see what it would cost to have it reinstated. They came and brought out a new system. A lot of the old stuff worked so they just added on to it. They did everything great which I had no problem with and that is the reason why I still have them instead of Comcast.

I had ADT before but they had an old system and it never worked, so I decided to switch to MONI. However, I'm paying $45 a month for the service and that is way too high compared to other people. Then I had a few issues eight months ago. The alarm kept going off whenever I'd stay and walk to the hallway. But I talked with their rep about it and he fixed the problem.

I wanted an alarm button in the bedroom where I could ring it at night and the sales guy from MONI went out of his way to put it in where I wanted it and showed me how to use it. I have not been burglarized but the security system caught people who came in the house two times because I didn't lock it. Then two months ago, I was getting an error message on the monitor that the battery was out so I called MONI and got help with that. The conversation on the call was positive but when I hung up, I couldn't fix the battery like I thought they told me to fix it. Now whether that was my fault or theirs, I couldn't say because sometimes I don't listen very good. But nevertheless, the problem is still there and the battery hasn't been fixed. I was gone for 40 days and since I've been home, it doesn't bother me anymore.

Have been under contract for almost 4 years. Contract says they must notify me 30 days in advance before raising my rates. This has not been done and rates have been raised twice. I have had smoke/fire alarm go off and never heard a peep from anybody. In fact have not heard one word from company since they finished installation and walked out the door. Cannot wait for contract to expire so I can go elsewhere.

This company is all about making a buck. I was a paying customer for 3 years, never missing a payment as it was taken out automatically from my checking account. Luckily I was at the end of my contract which was up Aug. 9th 2016. My house was up for sale and it sold in June 2016. So I called Moni to let them know I wouldn't need their services any longer. Well they wanted me to continue with them at my new location and I said no that I wasn't satisfied with them and that I would be going with ADT security. I thought we were done but they weren't done with me. They continued to collect from me for another 6 months until I looked at my bank statement. I called to find out why they were still collecting a monthly payment and they said that I didn't sign off. They said I was told that I would receive a document online and to sign off, they could have told me but I really don't remember.

I've had Monitronics since long time. When I got it the first time it was my old agent, who had installed security systems in previous years, who pointed out that this could be a good option take on. Their overall reps are good. The last time I spoke with the customer rep regarding lowering my bill, he informed me that I was due for 10% discount and this was what it could be and everything. I thought it was all good but when the first billing cycle came, my bill remained the same. I thought maybe the change will take effect in the next billing cycle which is February. But today I notice in the bill that instead of the amount I was originally paying which was $39.98, it went up to $41.98.

I live alone and my home was robbed so I called for a security system. MONI came in, installed the system, and did a great job. I've had them for a few years now. The gentleman who came to set up the system was fantastic. He walked me through the whole thing, showed me all the devices that he had put in place and how they worked, and it was a pleasant experience. I still can't understand how the robbery on my home was done in broad daylight and nobody saw anything but I'm glad that I've got security now and I no longer have to worry.

Stay away from this company! Trying to cancel with Moni is almost impossible. Although I was on a month to month agreement after 5 years, when I sold our house and called to cancel I was left with the impression that I had cancelled. When the next bill arrived I called & was told I hadn't filled out the cancellation form, (which I was never told about) I then filled out the cancellation form, got another bill, and was told it takes 30 days to end service, even though I was on a month to month. They said there was nothing they could do to help me. The customer service is extremely poor, they just keep repeating the same thing over and over, it takes forever to get thru the phone queue, and then you can't get a reasonable response.

MONI's service has been excellent especially when I had to do something and I've been able to call them. When my battery was low, MONI picked that up and walked me through getting a new one in it. They have been very helpful on the phone as to how to make things do whatever it is I wanted to do. They've been supportive.

I've been pleased with MONI for some time. I liked that I didn't have to buy a separate phone line and being able to control everything including my thermostat and all that off of one app. Then we moved from one house to another and they were flexible in the reconfiguration. It has been a no money out-of-pocket experience. They're easy to work with and their system works. I talked with a rep when I had a piece of equipment that failed and they weren't able to get somebody out for a week. I was leaving town and wasn't very comfortable leaving the system unarmed. I called the original company that did the install and they quickly came out to the house and took care of it.

This Company is supposed to be a trusted security company, they are not. I opened an account on 5 28 2013 and signed a contract for 36 mos on April of 2015. I called and cancel service and agreed to pay till my obligations were filled. Should have been 5/28/2016. They still charged my card. I have called numerous times. Been switched from person to person then I told my credit card company to deny any charges from this company. Then and only then did they reach out to me for payment. Are you kidding me. As it is they over charged me 7 mos in service fees that they were not authorized by me but did anyway. This company is difficult to cancel your account and they purposely make it that way. Now tell me is that the company you would want protecting you family and property. I think NOT.

MONI has always been prompt when I needed them and I feel more secure having the system on at night and when I go away. Last time they were here, I had an exterior camera hooked up. I had gotten a call from somewhere else and they would go down on the price where MONI was at. I talked to MONI and their price went down so I stayed with them.

I have MONI Security for my monitoring. They have always been superb when I need help over the phone. I was told and still am being told that the first year any house calls for faulty equipment or sensor issues were free. I called within the first year and they contacted the service provider for my area. The provider would not honor their free first year and I would be charged $50.00. I called MONI Security back and they said it is supposed to be free but if the service people wouldn't honor it that was my problem. The service provider is who they set me up with not someone I contacted. The local provider is B&D security on the Sacramento/Elk Grove area. Very disappointing experience.

I've had MONI's security system for years. I've always had a very good experience with it and I'm very satisfied. However, I've been having some problems with it recently, and in the process of my working with MONI to get through these problems, my house was actually broken into. But the alarm system was working well enough that it scared the intruders away. I called the customer service team and they were very quick to resolve my problem. The only thing was that I called on a Saturday and I could not contact anyone to come out and fix the problem until Monday. MONI did fine, but the people they had contracted with to do the repairs in my area weren't open until Monday. Nevertheless, when I was finally able to reach the contractor, they responded very fast. Within a few minutes, they were on their way. But I couldn't leave the house and was afraid to leave because the intruders had kicked in my front door.

I have been with MONI for over 6 years. I purchased 2 cameras and one I think was defective. Within a year's time it stop working. Technician came out fixed the camera. Within 8 months it stop working again. Also installation technician never installed back door sensors. I called in November 2016 and December 2016 to order sensors. Never received them so I am leaving the company. I can't pay for security I am not getting. If I get a brand new camera installed and door sensors free of charge I would stay but as of now NO.

MONI was a convenient thing and I got it. When I was adding some sensors to the system, I called their customer service. All questions were answered in one phone call, everything got set up and done, and it went really well. When MONI came to our place a long time ago, issues were solved. With MONI, it's nice to be able to push a button on my phone and lock all my doors as well as arm and disarm the system. I can also let people into my house when they don't have a key. On the whole, MONI has great customer service, the app is awesome and the system always works.

An authorized representative sold us on the product but failed to mention the 5 year contract. I called to cancel but I was told they were going in a meeting and would call me back. Hours later they call and want me to pay almost 3 grand as a cancellation fee. MONI also did not inform me that they were going to run my credit. But they did, they ran my credit TWICE. When I called them to get this corrected I was transferred several times just to be told they couldn't do anything. I just want to cancel their service and never have to deal with this company.

I called MONI twice. The first was when I was having a problem with my panel and the second time I was questioning why the bill went up. It was a positive experience both times and the rep fixed the issue that was going on with the panel. Since having their system, I feel much more secure when we leave the house.

MONI Security was one of the top three when I searched for the top 10 home security companies. I called and talked to them and they made the most sense. I love the guy who came in and did my original installation. He was awesome. When he installed my system, I added some shatter-proof things like glass breakers and some window contacts. I feel good. Since the installation, my sense of security obviously increased. The only thing I don't know is there's a yellow light on my system right now. It says that a battery is low but I don't know how to change it. I will have to call them before it dies.

MONI has always taken care of any problem I've had. Whenever there was an alarm, they're right there calling just in a few seconds. When I’m not at home and if something happens, I know that the police will be notified.

These people continue to bill me for service they are not providing. They sent a technician and he said, my equipment was so old, I had a previous company's equipment, that I should just rip it out. Great huh! He said it was not repairable. So I have no alarm, but I get a bill every month. How's that for great service. So Moni will come install new equipment and then attempt to lock me into another lengthy contract. Moni, if you are such a reliable company, why do you have to lock your customers into lengthy contracts? So do you really think I would continue to do business with this company?

Very happy with MONI and their response. They resolved my situation and explained the reason for my contract. Thank you again.

We have been loyal customers for over four years now. I think it was August when they came out and said they needed to replace something for the cell phone service inside the panel. In October, we lost power and the system stopped working. We noticed that we couldn't control the system with our phones anymore and had to use the panel. Several times I set the alarm to go off as soon as the door opened and we didn't get any notifications or the police didn't show up or we didn't get a phone call when the alarm went off. We used to when it seldom went off accidentally.

I have a good experience with MONI. I chose them because of their price and feel safer with their security device.

MONI has been very responsive and understanding when there are false alarms. Even if there were problems that have taken multiple visits to correct, they’ve done what was needed to be done and those problems aren’t necessarily MONI’s fault.

I have always had MONI. It works for me and I feel secure with it. When my previous system's battery went low their customer service team made me decide to get the digital one. They handled my technical questions and false alarms well.

MONI bought my contract from Guardian. Guardian illegally auto-renewed my contract. I sent them a letter specifically telling guardian not to auto renew. MONI bought the contract. I am now paying their premium customer rate and have 2 door sensors and two window sensors. THAT'S IT. MONI will not upgrade my equipment without a contract extension or without me purchasing the equipment outright. Chanta said that there is nothing that can be done when in reality MONI is choosing to not do anything. Just like everyone else, I tried to cancels but it would be about $1000 and I spent a long time on the phone. MONI has demonstrated to me that they put dollars over customer service.

I decided to use MONI because of their salesperson and a few more things he promised. However, they should educate their salesperson because he didn't talk too much about the part that he was working for somebody else and MONI is just the agency that takes care of monitoring. One time I called MONI customer service and they fixed me right up. I broke one of the sensors off my shed and I didn't have the replacement parts. We had to bypass that particular piece of equipment and the rep walked me through on how to do it over the phone, which worked out good.

I've had MONI for about nine years now and so I really like them. When I initially signed on with MONI, I didn't realize that I had signed the five-year contract and that upset me a little bit. Then the price was really outrageous. The salesman happened to be Filipino and my wife's Filipino, and that's probably why I signed the papers.

Dealing with MONI has been great. I had it a long time and they gave me a good deal. Their representatives have been friendly and courteous. Everything's been good since the installation and I haven’t had the need to change anything. I recommend it.

I looked up life alerts, all these different things came up and MONI was the most reasonable. I feel pretty secure having them. I got guardianship of a 16 year old and I found out he snuck out at three in the morning to go see his girlfriend. So now when the alarm goes on, he can't get out. I had a great experience and I have told other people about them. My brother has ADT and I was trying to get him to switch but one of the guys there said that my MONI is the same as ADT. I don't believe they are but I'm happy with mine. I don't test it as often as I should but then I can't stand that damn scream. And they did something to the one I have around my neck. It quit working.