Brinks Home Security™ Reviews

The system has been set up but I needed more door monitors in my nurse's station as well as on my safe. I contacted them to follow through and to see how I can get more sent, but nobody reached out to follow up with me. It would've been nice if somebody had called me. I'm opening a behavioral healthcare clinic and I have medication to assist in treatment, so I have to have a safe. The safe has to have its own monitor if opened. About two weeks ago, I called a number for Brinks customer service to ask if they can use any of the equipment back at the place already on the space or how do I go about getting more equipment for my safe. The gentleman gave me a number and he said that a whole different company was in charge of that. So there's another company that supplies the equipment. I've not gotten anywhere as far as that goes, and that's a bit disappointing.

I started with Monitronics in 2013. Commitment was for 3 years. At the end of my contract I extended my contract to 2 more years and the same after that but only with a supervisor's permission. Then Brinks took over and I started having problems with my system this past December. I called to cancel my service and they haven't done so to this date even after I made 2 more calls since then. Then they said instead of 6 months left on my contract they then told me via a Brinks supervisor it was another 6 months on top of the original 6 months that I didn't authorize. I asked them to listen to the recording of my agreement with Monitronics and they said they could not do so.

We had a security system before and we weren’t satisfied with it. We did some information searching on Brinks and I liked what they had to offer. The reps helped me decide what I wanted and the price range I wanted to stay in. They talked to me about the options that I had instead of just trying to give me the runaround and something that I didn't ask for.

Customer service at Brinks is significantly worse compared to other security service providers. When we first signed up to transfer the service at our home from the previous owners to our name, it was a headache. The salesman insisted that we buy a new control panel. We went on two or three weeks going back and forth over this and finally, I caved.

I had a Monitronics account OVER 6 YEARS AGO. I paid the contract in full and cancelled. Recently, I received a letter from their collection agency, so I called Monitronics to be told that I had paid the balance in full in 2013 and my account was closed. I asked for a statement, and they told me they would put me through to someone who could help me; and who did they send me to? THE COLLECTION AGENCY!! Their collection agency told me I had to get a statement from Monitronics. I ended up in a round robin of phone calls for the entire day and got nowhere! First of all, how do I owe money when I had a $0 balance, and secondly, I now have to pay a bill I don't owe with no one to help rectify it? RIDICULOUS! Next step is to report to BBB and talk to a lawyer. I shouldn't have to go to this extreme.

I've had Brinks off and on. Right now, it’s not too good. I don’t know whether I’m with them or I’m not. I called the company I was with and they said they’re with Brinks. It went back-and-forth two or three times. My alarm rings at 2 o’clock in the morning, at 6:00 AM or at some odd time if I’m there. I don’t know what happens if I’m not here though. But the police don’t call me if they’re checking. Nobody does. It’s one more thing on my list which really ought to be taken care of by itself. It should not be a problem. It’s one less thing and that’s why I purchased the service.

I figured using Brinks due to the accommodation, perfect timing, running into the person that was selling it and a lot of pretty good offering in terms of getting Ring video cameras and some cool extras like that. It really made the difference. At the time, I was comparing it to Cox. The Ring cameras were huge plus. Other than that, Brinks Home Security is a standard security system.

I had another service, and Brinks took over that service. I've had them for 20 years now. The equipment works fine.

My wife’s friend said Brinks is pretty good and I tried it. I got used to it and I like it. I initially dealt with Slomin's and the customer service guy lied to me. He told me 2 or 3 years, and they signed me for 7 years. I called them back when I got the paperwork and nobody would answer the phone. They also gave me the runaround. I had talked to Brinks about that contract when they took over. At first, the lady said I wouldn’t have to go the rest of the years. At the end, after she got me wanting the insurance on the cameras, she left the other 3 years on that. She shouldn't make me keep those other years on ‘cause I signed another 2 years, and I took insurance on the cameras well.

The quality and customer service were good. They respond right away and I don’t have problems with anybody that comes out to the care of the equipment. Overall, Brinks has been very efficient in all phases of what they do.

I used MONI that was a reference from a friend, and then Brinks bought them. The alarm service is adequate but the alarm failed within a year. I have the system in my business, and I often wonder if it is even worth having. If somebody opens the door, it doesn’t go off unless they break glass or something for 30 seconds. It gives you the chance to get the code, get in there and turn it off. Let’s say you drill out my lock, you’re just gonna hear a light beep for about a minute before the alarm goes off. I don’t know any way around that. I got to be able to get in and out and turn it off without it going on or off. It would be great if as soon as the door opened, it goes off, and if I had an app in my phone to turn it off as I get there, then I could use it more effectively.

They bought out Live Watch. I’ve been with them since June 2015. Calls to no avail. The monitor goes off after arming/ I get alerts for no apparent reason. Also many times after setting alarm I get calls that it’s going off. At this moment the system detects motions and FILLS my email each time. They have not given adequate service for some time. Checking records of calls made will prove out to be honest and true. I’m a senior and not sure what to do at this point except cancel service. Thank you for allowing me a voice in this matter.

I never wanted Brinks Home Security, I ended up with them after they bought out First Alarm. I started my cancellation process in October 2019. It is now Feb 2020 and they are still billing me and taking their time with my cancellation. Meanwhile they keep adding fees for "errors" in their system. The website will no longer let me pay my account online. I have to call them to make the payment each month and they try to add the over the phone fee. Which I have been able to get out of most of the time.

The previous owner had Monitronics and we had a good experience, so we continued to keep it. Then, it switched over to Brinks and we’ve been happy with the service so far. The customer service reps have always been very helpful whenever I’ve called with any questions or issues as well as the different options. I reported one sensor issue with one of the window sensors and I had a few other issues that needed taken care of, and the person on the phone who scheduled the call was helpful in going over what would happen during that inspection. They would also help get everything replaced, including whatever it was gonna cost out of pocket because what was gonna happen was gonna be extensive.

I’ve been having problem with one of my cameras. When it starts taking pictures, it continually takes pictures. I called three or four times about that and it’s still doing the same thing. I’m two miles away from home and it’s still taking pictures of me leaving. But other than that, it's going fairly good. They answer good and I tell them what the problem is. What was happening too was I was getting like a thousand images a month and I’m out of that about the middle of the month. So then, the cameras are useless because they’re not uploading anything. The cameras are just sitting there because they won’t upload anything.

The other company that I had wasn’t doing service properly and they were raising the money too much. Every time you turn around, it was raising prices. So I switched to Brinks and the system got its quirks but it’s working fine. As far as the security part, the alarm part is fine, but my camera is kind of quirky. But other than that, it’s been good. When the young man came in, he set it all up quickly, and then he showed me how to use it, and it went on about its business. It was that simple. The quality compared to cost is great. The customer service is also great. Every time I’ve ever called the customer service, they’ve always walked me through and helped me with whatever problem I had. I feel very secure with the alarm system because no matter whatever happens, it goes off when it’s supposed to. And sometimes it goes off when it shouldn’t, but it’s because somebody is screwing around and they need to stop.

I have been trying to discuss my father’s cancellation with Brinks Home Security, but keep hitting a brick wall. My Father signed a contract with Monitronics in September of 2012 the main selling point being a medical device for my mother along with smoke alarm and motion sensors for doors. My mother passed away at the beginning of 2016 and she was the one who kept track of things like this. My father is soon to be 91. Sometime between 2012 and now, Brinks took over. My father was no longer under a contract and had not been since 2015 and payments to Brinks Home Security have been automatically withdrawn from his checking account, this amount increasing to what I can see on Brinks' website the most expensive package for services my father did not receive.

I set up a security system with a provider who had at some point Brinks bought out, so I was automatically rolled over into Brinks. I have made a couple of exchanges with their customer service team along the way, and those went very well. Their reps seemed to be very knowledgeable and helpful, so all my needs were looked after. Their follow-up was really good. Although the cost seems to be a little bit high, the quality of the system is very good. And I prefer to stay with somebody who could provide me with the quality and the assurance that my house is safe.

Please don't get Brinks. They are a bunch of crooks. If you have it just randomly set your system off. And see what type of response you get. Don't believe me. Check for yourself. And don't think you getting out of a contract. Not without paying for the whole contract to cancel. This company is a straight RIP OFF. And they might try to say that you only pay $40 a month. Why am I paying $60. And my bill randomly goes up every December. I'm just waiting for my contact that I didn't sign to end.

I’ve been with Brinks for eight years and whenever I had a problem, I called them. I had an alarm that was going off and then, I had a battery that went dead once. The customer service reps did everything they could. They answered all of my questions and told me what the problem was. We got it done and we moved on.

I built my house in 2008. I had a security alarm installed and monitored by Monitronics. I vaguely remember keeping monitoring for a few years then around 2011 or 2012 I called to cancel. They kept drafting money out of my account. I explained I no longer had a home phone line at all. Anyway I had to get my bank to stop all charges from monitronics I never heard another word no mail anything. So today IT'S FEBRUARY 4 2020. I Get A Letter From Collections For 469.32 From Monitronics. I am absolutely astounded how this can happen.

I had a home security already in place, but the company went out of business. I switched to Brinks and I have not been that long with them, but so far, it’s been a lot better than what I had. The sales person that I talked to was very good, too. I had the system installed in a vacation rental and she sent a technician to install the system with my property manager. The installers did great as well. They did what was needed to do and they did it in a short time. Other than that, I’m an old-timer, so I don’t go through the smart features of the system a lot. But I have my app in the phone and it works pretty good.

Brinks is the first alarm system I have ever put on a home and I like the fact that I can pay month-to-month. I've been a customer for three months now and so far, their reps have been really polite. They always answered my questions. Since I've had Brinks in our home, I feel a lot safer when I go away for the weekend and that my dog is okay. I'm happy with the system.

They've been fine, but we need somebody to come out and change our doorbell. We can never get it to work in the last six months. We've contacted them and they responded. They always try to tell us what to do. But at this point, they got to come out and re-do it. After a customer calls two or three times with the same problem, they need to come out and assess it themselves.

I had Monitronics instead of Brinks, but Brinks bought them out. So far, their service has been pretty good and I have no complaints. They're doing a decent job.

Everything's good with Brinks. When the system was installed, things worked out just fine. But I'm doing a little bit upgrading and I was planning on still ordering more things, like another motion sensor.

I used to be with a different company and then Brinks took over it. When they took over, the reps were more respectful than the other company. When I had a problem with one of my sensor, I had to contact the technical department and a guy fixed it. They resolved it over the phone. I'm happy with the system.

We had ADT and Brinks' sales rep saw the sign. At the time, he was driving around selling Brinks to people that have other security system's sign. So, he came and had upgraded equipment better than what we had before with ADT. Plus, it didn't cost anything to get it installed, so we signed up. The installer who came out was good and nice. He was quick and neat, and we didn’t have any problems at all. I also liked that they set up my telephone with the app because I’m not very familiar with all that. I’m glad that they take the money out on the auto pay, too. So I don’t have to worry about whether I’m late or not. As soon as they installed the system, ADT wanted us back and wanted to offer us better equipment and lower prices. But that was too little and too late. So, we just stuck with what we’ve got.

I like their customer service. They call me to let me know that something is going on. It’s a good system, especially when I’m not at home. I suggest it for everybody.

I called the other day and got my bill changed a little bit. The rep said if I signed the contract, my bill could be a little lower because I wasn’t under contract. So I signed another 5-year contract. We’ve been more secure since having them. So far, everything’s been good.

I had an issue last year where I was trying to get some equipment, and I had to get a credit check to get the items because it was gonna be on payment plan. That process wasn’t handled very well. I tried to follow up about it because when I got denied, it said something about it wasn’t able to verify my information. Other than that, everything seems fine. It’s working as it should.

I had a guy come to my door one evening when I was living in South Carolina. He was selling security systems for Elite Home Security out of Utah. We let him in the house which was the worst decision of my life. So he talked the talk, lied to us a bunch, and was able to swindle us into getting a security system. I had wanted one anyway for two reasons. The first is because I am a firefighter, I am gone for 24hrs at a time, so I felt better for my wife knowing we had a security system in place. Two when we were both gone. I felt good knowing that I had a system that was tied into my smoke detectors for the sake of our dog. So the sales guy is there with us that night talking wicked fast and giving us the whole BS routine.

I felt baited and switched after I called to cancel my service to switch to another company. They assured me they wanted to keep my business and offered me a lower price. However, when they put the ticket through their financing company, Green Sky, the price sky rocketed. I ended up paying more than if I had switched, and when I called, they said there was nothing that I could do. DO NOT USE THIS COMPANY!!!!

Brinks was recommended by someone else that was already using it and so far, I like that it’s efficient. The guy who installed it was wonderful, helpful, knowledgeable and had exceptional customer service. He explained and showed how it works. It was a great experience. I also talked with a gentleman names Thornton and he walked me through everything. He was on top of his game.

They’re very professional. They always have patience if I got a question and they try to solve the problem if there is a problem or concern that needs to be done at the house. They’re neat with their work. I purchased another camera for a security reason, and I don’t have the trouble that I’ve been having with people coming up to the house and breaking stuff or keying my car.

I had my system to go off the other day because I had a battery in my side garage door that needed to be replaced. I changed it and then I had a call to tell me that it was being changed. But so far, I’ve not had no problems. The quality has been fine.

My old security company was closing doors so I had to find a new company and Brinks was the most popular. They had a better reputation so I decided to go. Brinks and my old company had the same equipment so it was easy to transition. It went smoothly and everything is up to par with the quality.

My cat keeps setting off alarm, even after techs came out and assured it wouldn't. 2nd alarm a year cost me 100 dollars, so after the first alarm the system is useless. Tried to cancel and was told I have to buy the contract out.

A lot of people recommended Brinks to me, so I tried them out. From the start point, they came in and installed everything. Then they took me around to the box and showed me how everything worked. They also let me do it to see that I was comfortable with what I was doing before they left. So, they made sure that I understood the keypad before they left, and they just told me to notify them if I had any problems or anything came up and they would be available to attend to it.

Brinks' sales staff was really good and very professional. The two fellows who installed the system were also professional and smart. They got to the point and explained everything thoroughly. Three cameras have been out for at least a month now, though, and I just got around to calling them this past week. Other than that, the system's quality is very good and we feel very reassured.

I have five addresses with Brinks Home Security™ and all the systems have been working fine except one particular address. We’ve been having the motion sensors going off when no one’s there but they sent a tech out this Saturday to replace the sensor. And I noticed that the sensor on my basement door at my house completely fell off. It was hung up with tape, and it should’ve been screwed with screws, like when the sensors that’s just screwed into a 2 x 4, because there's a lot of activity going on the house with appliance.

As far as I can tell, "Brinks Home Security" is a poorly stitched together group of smaller companies -- without any coordination between the business units -- with the Brinks name slapped on it as a marketing tactic to evoke a sense of trust and security. I spent 1.5 hours on the phone with Brinks sales in early January so I could get confirmation on how their "Pro Install" options would work. The most important thing I wanted clarification on was if the wires for exterior security cameras and the keypad would be hidden in the walls. I was only interested in purchasing a "Pro Install" if they could assure me of that. They assured me, in writing, that all the wires would be hidden and provide photo examples of how the work would be done. Based on this information, we purchased a $1,400 package with the "Pro Install" option and scheduled an installation for a few weeks later.

I needed some security alarm because it's pretty bad where I live. I have Brinks and my experience with them has been pretty good. Recently, I contacted them because I wasn’t getting my bill in the mail, and it was late already. Normally, my bill would come in the 14, and it was already two days before the bill was supposed to be paid but I didn’t get anything. So, I told the guy to just give me autopay. Other than that, their service is good. I'm satisfied with Brinks and I’ve got no complaints.

I had a security system with ADT but something prompted me to compare pricing and get some new equipment. So, because of the pricing and newer equipment that I could get from Brinks, I switched to them. Their system is good quality but in some of the support calls I made, there were some inconsistencies when I called back on a different day about the same issue. There were a couple of times where I was getting different answers from different reps. Also, there was a complete breakdown on the scheduling of the initial installation, which was very frustrating. But once we got through that and when the tech finally installed it, everything has been fine. Aside from that, the features offered in the system I have now are far better than what I had with ADT.

Technicians can't come out for 3 weeks to fix alarm that doesn't work AT ALL; leaving our business exposed. Now our appointments keep getting rescheduled. Background and what happened. We've had service through a local monitoring company that we have had set up with a local security company since 2010 with no problems at all.

When I was a setting on the alarm system, I had a problem. I called Brinks and the lady helped me through it. She had to put me on hold several times while she checked with somebody else to find out exactly what she needed to do and we resolved it by resetting the control panel. I’ve also had a technician here a couple times when I had a sense that the system wasn’t working properly. The tech went about fixing the problem and he knew what he was doing. It was pretty straightforward.

I've been with Brinks Home Security™ for two years now. I did the installation myself, which was simple, and their customer service has been very good. So far, everything's fine. I like the system. One-time, somebody wanted to go to my house and this company called me very quickly. So, I'm happy.

My smoke detector triggered at 9:50 PM and it was a false alarm. I canceled and re-set the alarm panel at 9:51 and called Brinks 800 number to cancel. I was unable to get through as I was stuck going through the labyrinth of menus. At 9:55 Brinks dispatch called me to tell me that I had a fire alarm and that they dispatched the local Fire Department truck. The truck arrived at my property at 10:15 PM!!!! When I called back and complained I was told that the fire department did not answer a call for at least 5 minutes. Yeah right!!! Brinks, YOU ARE FIRED!!!!

Our Brinks security system does what it’s supposed to do. One time, the garage door sensor was not functioning and the first time I talked with Brinks' reps about it, my experience wasn’t good. But the second time made me quite happy. They sent a tech out, Brent, and he fixed it. But a couple of days later, a problem occurred. I waited for a while before I called them back, then we got tired of the alarm going off because when we would close the door, sometimes we would forget. They sent Brent back out and he corrected it. Our interactions with him were excellent. He knew what he was doing and he didn't talk a lot, but that was okay.

Everybody I interacted with at Brinks was all right. So far, I only know how to turn the alarm on and off from my phone, and it works good. With Brinks Home Security, I feel safe.

I have Brinks on my own house, and it was working really good. So I got it also for my business. We just had a tech here just a while ago. He was working on some of the sensors. He did a good job and he fixed the problem. Everything is good. It’s better than the one that I had before. I love it. I like the equipment and the customer service and the response that we get when we really need them.

The customer service was a lot better to me when it was Monitronics. When I call for technical support now, I was always getting somebody that had no idea how to help me and it would take hours. I always had to call back and get someone else to get the thing back on. We upgraded to a new system because they sent me the email. You can upgrade and get the camera and the doorbell, and we wanted the Ring. But after that, I’ve had more problems with their system than I did when I had the original Monitronics system.

We had gone with a different home security system that Brinks had purchased a couple of years back. So, we kinda got drawn in with the purchase or with the merger. Occasionally, we talk to their reps when dealing with any issues with the security system or any customer service-related account issues that might have risen. And every interaction has been extremely helpful and informative. You can tell that customer service is number one with Brinks and that’s much appreciated. They’ve also come out a couple times to reinstall certain systems and I’ve always been satisfied with the service that was given.

We first got Monitronics back around 2012 with a term contract because of the equipment we got. We were initially told that to break this contract we either had to move to an area that was not covered or transfer contract, I asked because I am active duty and am likely to move. Our house was sold and we set up a transfer with the new owners. come to find out that the installer company went ahead and set the new owners up with a new contract instead of transfer, I guess they make more money that way, they even used all of our old equipment that we paid for through contract. Monitronics said they had nothing to do with that and would not work with us. So we just transferred the system to my wife's work office. However, the old equipment was left in the old house as we were told to do to transfer, so we had a display and camera installed in the office. Apparently that extends the contract another 25 months. We were completely unaware of that.

I had an alarm system with Spectrum. They were getting out of the business so I needed somebody who could take over the alarm system that I had. I looked at at least four or five companies and I decided to go with Brinks Home Security. I like that they do takeovers of previous systems. They seemed willing and technically competent at doing it. I needed a bit more equipment, but it allowed me to keep all the wiring and the circuit board that I had. Their customer service was good. I got different answers when I talked to different people, but it might have been because of a sale that was going on at the time. Everybody was very helpful. I got one system that didn’t work out, so I had to send it back. They sent me a different piece of gear that worked with my system better. Sending back the old one and getting a new one was all very well done. That was easy.

I’ve been with Monitronics for a while and I liked the service. So, I just stuck with them. When I upgraded my equipment, I called them and had a great experience with their rep. I got a response within a day or two and the issue was taken care of. Other than that, I like the security cameras and the alarm system altogether is easy to use. The equipment's quality is great as well and overall, it's a good company.

I had Monitronics but I just found out that Monitronics bought out Brinks, and I never even knew that. I was telling the gentleman that I never even got a letter to say that there was gonna be a switch but it’s kinda nice to know that. I was telling him they put that SkyBell for me but I just need it out because I have trouble with my Wi-Fi and it keeps blinking. They gave it to me and I wasn’t paying for it but it just didn’t work. So, I hope he’s able to remove it. I just want my regular doorbell. The reps at Brinks have been very kind and good but I would like at least a statement every month or even an email. I have requested that, and I never have gotten one. Brinks said they were gonna do something and they don’t follow up on it but they worked with me well.

When we first moved into our home we had several security companies read how out. When the Moni Security guy made contact with us we were elated at how low the monthly rates were and discussed how my husband and I were both active duty military and could potentially have to pick up and move at a moment's notice for a deployment or if we received orders to another duty station. We were assured that as long as we had active duty orders we could cancel without penalty or incident. Well here we are two years later and we received orders. I called to cancel and was told I would have to pay the remainder of the 11 months on the contract to include a fee and the total would be $500.

I did some research on security systems and I wanted to do something that included home automation. I narrowed it down to a couple of companies and I decided to go with the name brand Brinks. Getting the equipment and dealing with the person that sold me the system was very good. However, dealing with service afterwards was not too pleasant.

We had some sensors go bad and had low batteries. I called Brinks the other day and they told me that we had to replace them. They used to send somebody out to do that but they don’t do that anymore since they sold out. So, we replaced the little round batteries in the door sensors and I never had any trouble. We’re good.

I've been with Brinks Home Security™ for five years and so far, they have been okay. However, in the last five days, my alarm system has not been working. One of their mechanics came out and checked my alarm system, and he damaged one of the boxes. He kept trying to reset it but couldn’t because they said it was damaged. But it wasn’t me. I have not touched the boxes since they installed it, and you gotta have a screwdriver to get it open. I never messed with it. So I had to wait until today when the mechanic got back out. He just put a new sticker on it and plugged it back in the wall and left. I just said okay because I was tired of arguing with Brinks. My contract had expired and I just signed up for another two-year contract. Now, I wish I hadn’t done it. I’m mad about it.

Brinks is the best-priced, and installing the system myself was very easy. The ease of use is nice, and I feel more secure having this system set up.

I have an appointment for a couple of weeks from now to have Brinks fix the panels. The rep I spoke with was very good as well as the people who came out in the past. In the middle of the night, you can get a hold of technical support but that's not what they call themselves. So, it gets kind of confusing. It should just be plain technical for 24-7.

Brinks was the one that could come out the fastest, and I could get processed fast. The lady on the phone explained everything to me and she was very helpful. She did a good job and was patient. The camera is good and I installed it myself. I feel a lot safer and more comfortable.

I went with Brinks because the customer rep, when I talked to him, was very knowledgeable. For what he was offering, the price was fair, too. Installation was great. The steps were quick and easy. They also did the key panel, but it is low. It needs some more volume to it. Nevertheless, overall, since having Brinks, I feel confident that my family is secure. Everything is okay.

I've had the system serviced a couple of times when the alarm kept going off. They came out in just a few days and they've done a good job. Ever since that I've had them, it's great.

Customer service has been good, and the system interface is easy to understand and use. It was also easy and convenient to install because I didn’t have to set up an appointment. My only suggestion would be to offer a bracket of some sort to go with the door-mounted sensors because most homes have moldings around the doors. Some door moldings are a nice, even slope, and a lot of them are some fancy woodwork that you can’t mount it to. What I did was I took a piece of duct tape, rolled it up and set it in there so that I could mount the sensor.

Brinks was a Cyber Monday special, so I bought the system. The rep I dealt with was helpful. He came out the same day for the installation, which went good. The quality of the equipment, its functionality and performance are very good, too. I like the features in the system and they are easy to use. I like the doorbell camera, which is my favorite. I work 12-hour shifts at nighttime and I'm an hour away, and I like to see what is going on with my house at night. If somebody rings the doorbell when I am at work I can see what all is going on when I'm not home. Since having Brinks, my sense of security has been much better.

Brinks sent me all the sensors with the panel and a backup panel that I purchased. It had a Verizon chip in it so I went through all the phone calls to set it up and Verizon doesn't get reception in our neighborhood. So I returned that panel and exchanged it for AT&T. I got the new panel, went through the whole setup again and this one also didn't have reception in our neighborhood. They said that they didn't have any other phone network, it was just those two so I returned it too. I wish they would have told me beforehand that they only have two options because the reason I have T-Mobile in my neighborhood is it's the only one that gets service. Had I known that, I wouldn't have had to go through all those hoops. I got the notification that they received everything and that I'm supposed to be getting a refund in 3 to 5 days but I haven't gotten it yet.

Brinks is less expensive than I was paying for ADT, and it is better. We did the installation ourselves and it was easy. The equipment has good quality and the features offered in our system are very good. We are satisfied.

I was with a prior company and it wanted too much money to upgrade my system. So, I decided to go with a reputable company that has been in the business for years -- Brinks. The technician who came out was very knowledgeable. He helped me set up everything and he did all the hookup of the equipment. He explained everything, telling me how the system works, how to log on, and how to put the app on my phone so I could monitor my system on and off, even if I leave home. The installation, overall, went well. However, when the temperature drops, the camera doesn’t work. Also, it takes up all types of camera triggers all day to the point that I had to remove my email address and only have text messages coming through. It seems like it is also pickup up camera actions from even the street, so it is probably positioned a little too far out.

There was something that happened where I was getting offered a superior package from ADT that didn't have the installation fee. I simply asked to get the price match for the installation fee to be withdrawn, and at that point, the lack of ability to do so was the breaking point. Brinks didn't note everything in, and before I opened up the package, I asked for that upgrade but they didn't do it.

I was online and reading everything, and I decided to give Brinks a try. The guy who installed the security system gave us all the information that we needed but he left one that he was not able to do. He scheduled an appointment for somebody else to do it because of the place where we wanted the camera to be. So, they came in and installed it. It has been working well since. I'm happy with it right now and we're loving it.

I needed something very simple for my business and Brinks was a cost-effective thing for me at only $29 a month. It is almost like a home one. There is literally two little stickers and then I put the motion sensor up in a major area and the other one at my backdoor. I plugged it in and my brother-in-law did the computer stuff as well as the initial stuff. It was easy. Brinks even called then to make sure to test all the zones and that was simple. I pay monthly and have paid one month so far, and the only thing I need to make sure is that I have receipts, especially now that I have a business. I might have just missed it, but I haven't seen them. I got the receipt for the initial money that I paid to set it up, but I did not see one for the $29.

I had a previous security system where its hardware stopped working properly. It wasn't replaced. The company didn't do anything about it. So, after several weeks, I changed to someone else. Brinks came out immediately, put a new equipment, and everything at this point has been fine. We had one problem though. The installation was done at a business, and the front door, which is aluminum with glass inset into them, is close to 50 years old, so it’s very slightly bowed out at the top for being opened 100,000 times. Brinks put the sensor deals at the top of the door but the magnets didn’t line up, and they couldn’t line it up. There was no physical way to line it up. The door was bowed away from it.

We got the Brinks security system because a customer had referred us to them, and then we found out that we were not actually with Brinks. It's a third-party. Everything we do, anything we order has to go through this other company. We called Brinks customer service to get the outside siren, and the rep said that we were with a third-party. The system is okay, but the problem is that it’s low. Our customer doesn’t have an outdoor siren, but hers is loud. When the door is open, you can hear it throughout the house. We liked what she has when we saw it, but when we got our system, it's nothing like the system that she has. I’m really disappointed.

At first, I thought that Brinks didn’t have a contract so that was the main reason why I looked into them. But they do have contract and there are certain plans that one gets that didn’t have them. Still, they were very helpful as far as setting up the alarm so I just went ahead and stuck with them. Everybody always answer any questions that I have even through the chat. Their website is always very helpful too. The installation was really easy and they provided a little pamphlet to walk me through self-installation. After I did that, they called and made sure that everything was set up properly. I just got the door sensors and they're linked to my smartphone, but I don’t have any cameras. The panel has a camera on it, but it’s only activated if the alarm goes off. I've been with them for a month and a half now, and it makes me feel loads better knowing that I have security in my house.

I already had security but I thought about looking into seeing if there are other options out there and Brinks was running a special which was better priced than what I was paying. The customer service rep did very well and he was attentive. We had a good email chain going back and forth and he made sure that I had everything I needed or wanted. The phone calls were easily available for me to work with so getting started went well, which usually happens when you’re buying something.

Brinks has a package that is a lot cheaper and with more of a system than I previously had with ADT. I went with them and their reps have been really helpful. When the guy who would install my system came, my internet wasn't set up so he told me to give him a call when it's hooked up again. He said he would walk me through the process to hook my doorbell up. He was able to get my system connected eventually and that time, I couldn't stay so I was able to leave. He called me when he got the system set up and had me test it.

I’m always security-conscious. I have two systems now in two difference places and any time I own a building, I wanna make sure that nobody gets in it unless I ask them. I used to have SimpliSafe and they came out against the NRA. As soon as I dropped them, I went to Brinks. They’re a little more gun-friendly and if you have guns, you like to protect them with a good system. I’m satisfied with the service and with the interaction I’ve had with them. The installation was very simple. Everything's all preprogrammed and all I had to do was figure out which one was the front door, the back door and the motion detector.

Installing Brinks' system was pretty simple. I did it all myself. Since getting the system, my experience has been wonderful. I like that my wife can hear the ding when the door opens.

When we first got our stuff delivered, it was taken from our porch and we had to call Brinks to have another package sent out to us. Since then, the package was found sitting in a corner a couple of roads up from our house. I called and got a mailing label. And I’m gonna send all that stuff back to them. There was a period of time when I had to call in because the cameras were not linked. Regardless of me setting up the little rectangles on my camera view, every single car that drove by my house would set it off.

The quality of the Brinks system, compared to the cost, is good. One time, however, the alarm wasn’t going off. We were pushing the button in, and then I talked to somebody and it was canceled. One other time, I talked to their customer service about making sure the PIN number was accurate. Both of those interactions with them had been good.

I had used ADT in the past and I was sick of them, so I decided to change. I called around and got initial offers, and Brinks offered the most sensors and things for my money. Brinks does self-install so when the equipment arrived in the box, I took it out and I called them. The customer service and the install techs walked me through the installation over the phone. I’m still working on the initial installation and I had spent a couple of months already but there’s one sensor that still will not function. They also sent a replacement. But no matter how many times I talked to people, we couldn’t get it right, so they are coming out tomorrow to look at that one sensor.

We’ve had multiple issues with our smoke alarm. It kept misfiring, beeping and just going off randomly. The fire department even came as they believed it was a suspected fire. A tech came out at least 2x to resolves the issue, and once again the alarm fell from the ceiling. Fast forward to today, we called and requested to have this issue resolved. Brinks state’s that because we have a balance we would have to pay a deductible a 3rd time for the same issue.

The previous system I had was not quality, so I went for a quality system that seems very secure. Brinks popped up in Google and I have a friend who uses them as well. We did the system installation and my husband’s an electrician so it was really easy. Except for the master keyboard if you're not an electrician, it's all just stickers everywhere. As long as you're part of the generation that knows how to work with technology, everything is simple. But it’s probably not as user-friendly if you are in the older generation.

Brinks is the first thing that came to my mind. My church has it. The representative treated me more of a friend than a customer. He made it seem like we were friends and he was more talkative. I like that about him. Everything was good so far with Brinks. It was easy, step-by-step to put it in. My husband did it. Now that we have it, no one has been bothering our house.

My 80 year old mother recently attempted to close her account because she was moving to a seniors living facility. She sent a letter indicating her desire to close the account but Brinks refused to accept the letter, stating it was improper because it did not detail why she wished to close the account. I followed up with them and now we need to provide a letter from her new facility indicating that she lives there and then they will "proceed". This has caused her a lot of stress and I believe it is ridiculous that a letter and multiple phone calls will not be accepted as cancellation. This is a cash grab! I do not recommend getting Brinks home security.

Brinks is supporting the monitoring for Google website and their pricing is good. They gave me a very good offer and I had a good experience with their customer service. The person I spoke to was very knowledgeable and he answered all my questions. I had a good experience with the installation as well. It took them only 45 minutes to one hour to set up everything. And they showed me how to use it. I’m happy with the system and the quality and security features are good. I might even add a few more sensors later. I also have an app on my smartphone which I use to log in and log out, and it's automatically done whenever I’m going out or whenever I’m coming back. So, I have the peace of mind about security.

Brinks is not too pricey, and they're responsible about their items and stuff. And the security system works. The newer version now is so simple and really nice. You just hook it in the wall and if anything happens, it takes a picture of who’s stealing or who’s breaking in. The apps are also very nice and simple to use.

I got a new home and I needed some sort of security system. I got Brinks and the installation was great. So far, the customer service has been excellent. I have talked to them because of the devices, since the initial system was in it and I needed some help getting them installed because I really didn’t know how. I like the features offered in the system and the ease of use with the app on the phone is my favorite. The system is sound. Also, the cost is fair and it’s a lot cheaper than most that I’ve talked to. Brinks is a great company so far.

I had Brinks before and this year I decided to get them again. The customer service that I spoke with about the set up was great. I was impressed at how simple the setup was. I was in and out in less than 30 minutes. Then, I had my nephew do the installation and it took him about one or two days to do it, instead of doing it altogether at one time. It is working fine.

I own several cellphone stores and I have Brinks' system in each location. I also got them on my home and my interaction with the reps I spoke with has been good. Plus, they're the cheapest one or the best one on the market. But the price is fair in relation to quality. But my system is not yet fully installed as I haven’t been able to link my doorbell. I tried it, but I was told that I needed to contact them so that they could give me the login.

I had a family member that had a system from Brinks. I figured I wanted to call them and see what the pricing was gonna be, and it seemed to make sense. I also looked at several companies like ADT, SimpliSafe, Vivint and Alert 350 but I ended up picking Brinks because it was the more well-known company. Also, their equipment wasn't too expensive and I liked the monitoring price. But their reps messed up my address twice. It was not completely their fault, but my card links with another address. Then, I wanted them to ship the equipment to another address but they kept on putting that as the monitoring address. So, I wasn't really getting much guidance on what the equipment was and I was needing that. Plus, I was on the phone for almost an hour and a half that day when I was talking with sales.

I have had Brinks for 5 years. Every time I call for some help I am told to go to a battery store or left to try to fix the problem myself. I have completed my 5 year contract and when I called to make sure that my services were ended, they informed me that I have 17 more months. I did not agree to this! Both me and my mother are disabled, so every time they send a customer service agent to our home they automatically extend the contract! This is not right! I hate this company, and I warn anyone to think twice before signing up with them!

By seeing Brinks' advertisement on the computer a lot, we decided to pick them. They’re good. I did the installation myself, and the system is easy to use. It works well, and we are happy that we have it. My house is safe because when the system goes off, they call right away.

We signed up for Brinks over a year ago. Thought it was going to be a good service. A few weeks after we got our service on we started getting calls from an outside service claiming we owed money but our bill was paid. We blocked the number and called Brinks who said that they were sorry and would take care of it. The calls kept coming but were blocked by our cell phone company. Then we started having issues with our sensor by our sliding door. Called about that and was told it was our problem to fix it and we would have to order a new one. We called to cancel service and was told they would send us an edocument to sign but never did. So we stopped paying.

I had ADT and I was through with them for a while because they weren’t serving the purpose because my place had been broken into. I got rid of my landline, so I needed to get another system because I didn’t have a landline. I was checking on the internet and saw Brinks. I know that name and I said, “Well, I’ll give them a try.” Installation was easy at my place of business. There’s nothing to the motion sensors, you just stick it on, and the program over the phone was quite easy. And every time I had to do some kinda adjustments they were able to walk me right through it. I’m not any type computer wiz at all, but it worked out real well.

I did the installation myself and it went well. When it came to the garage doors, however, it was pretty difficult. I still don’t have one door figured out yet, but it’s fine. I was hoping that it came out like a siren, but it did not. Overall, Brinks is good so far and I like how I can access it through my phone.

We were referred to Brinks by a neighbor and they told us that it was great. And we’ve heard in the past from others that Brinks was a great company to go with, so we signed up with them. So far, the service is working really well, but we had an issue with the package we got. We got the doorbell camera and when the guy came to install, it was not compatible with our doorbell. So, he did not install it. I don’t wanna be charged for that and we’re not even using it that service. Also, they said they’d call me back because I need to know where I should return the camera. I’ve been trying to call them about that but I haven’t gotten a call back from anybody. And one time when I put a call in and had somebody on the phone who was trying to help me, we got disconnected.

My 79-year-old mother changed her security system from Brinks to ADT after four years into her contract with Brinks. For 21 MONTHS, her Brinks security was completely OFF LINE - and yet her bank account reflects monthly withdrawals by Brinks. She never received a phone call notifying her that her security system was no longer linked to their company. For a senior citizen who lives on a limited income via her social security check, this is an absolute OUTRAGE! As her POA, I discovered Brinks continues to withdrawal $32.46 a month out of her checking account (totaling $681.66) even after I attempted to cancel payments. She has to snail mail Brinks a letter requesting cancellation--and then has to wait 30 days before the account can actually be cancelled? WTH?? I demand a refund of that money, or I may have my lawyer file an elder abuse claim. Absolutely unacceptable.

They have a good on-boarding service. They were very prompt to give a quote and install the equipment on time. I tried to cancel the monitoring service recently after paying my contract for 3 years. They have not disclosed the process of the cancellation when I tried to call them regarding the cancellation topic a month ago. I finally called today to cancel as I got the new system, and they said, they need to send a DocuSign, which will take 24-48 hours (seriously 48 hours for sending a docusign).

I return my Nest security system with the Instructions given to me under my 30 day grace period. The box of equipment arrive at Order processing center but only one product in it. Brinks nor Google team would contact finance company to report the one item found. Apparently they dont insure return labels or packages returned. I will never use Brinks nor Nest products again, but companies failed to assist or help resolve this issue. Now because of this I am sent to collection to pay for a system I dont have Installed or using.

Stay away from Brinks - Liars and Cheats. Tell everyone! Bait and switch - "cost recovery fee" = extra profit margin fee! I agreed to 29.99 per month - Initial invoice is 29.99 Plus an additional "cost recovery fee" - which I did not accept. Starting on 12/4/19 I was told by customer service rep Samuel (employee number **) the cost recovery fee would be credited back to my account for the 36 month term. Next invoice arrives and no credit and still again the Extra Profit Margin (aka cost recovery fee) is on my invoice. I have spent hours on the phone with Brinks customer service and just get more lies. As Brinks has broken our agreement - I guess my only option is to stop paying them.

I've had Brinks for a few years. I purchased our system when it was Alarm.com. I had them for 6 years before Brinks purchased them. Alarm.com would call if the system was down and at least tried to help when you had an issue. Brinks could care less. My card on file expired. They let it go 80 days then sent me an email saying they cancelled my account. Thank God they did me a favor. I called today to make sure I paid. They had me hold for an account specialist and she took my credit card information and processed my payment. Then emailed me a new invoice with the same 89$ to pay again 45 more minutes on the phone to get them to send me my receipt. Total incompetence. Never do business with this horrible company.

We are both active duty military and I recently received retirement orders. We had to sell our home to make the transition. Brinks claims we signed a 5 year contract, which we would never do, and won’t allow us to cancel since my husband is the one supposedly on the contract. Please steer clear of them at all cost.

After signing with Power Home Technologies company I was told they were bought out by Brinks. So I have to contact them for everything. 1 year into the brinks contract our smoke detector went defective. We called brinks to have troubleshooting to fix it. Everything that they told us to do, did not fix it. I asked them if they could just send me another. I was informed for a $125 new one and a $50 technician fee would be charged.. For a smoke detector?? We already pay them $70 a month for service. What am I paying for?? So I asked about canceling our service. I was informed i would have to pay out 17 months of service upfront. The remainder of a contract that we signed with the first company. Can anyone advise us... we still do not have a smoke detector and are now just paying $70 to alert us when our doors are opened.. Thanks.

I wrote to Brinks asking to terminate my service (in writing via email). Ultimately, the email was never responded to. I called (months after I have moved out of the house) and was told I cannot cancel my service over the phone. The only option is to sign a DocuSign (contract) saying you'll pay ANOTHER 30 days after I have tried to cancel numerous times on the website. They intentionally make it difficult and deceitful to terminate service. If you don't sign the DocuSign, they won't terminate the service. If you do sign it, they hold you over the barrel for another 30 days. Monitoring service was subpar and cancellation process even worse!

I have been using Brinks for home security for over 5 years. Service seems to be good until you need help. A few months ago, I signed up for a renewal and they said they will also come out to service the system for free in exchange for a 3-year renewal. So, they did. Today, my carbon monoxide detector needing services -- making beeping noise every 10 seconds. I thought it may need a new battery. After putting a new one in, it still having issue. After checking with tech support, the unit has an expiration date on it and needing to replace. I never know they put expiration date on some of the sensors. I asked why they didn't replace it a few months ago when they did the check up. She said it wasn't expired at that time.

I signed on to an agreement for home security for an agreed upon $ amount/month. I was told that this amount would never change. These crooks raise the $ amount frequently. Not to be trusted. Stay away.

We have been with Brinks Monitronics for 15 years and now we are having problems with the doorbell connection to the app. We have called many times and they can never help us. When they were a small company their customer service was amazing. I’m reporting to the BBB and would like out of my contract since we can’t use the camera doorbell for its intended purpose . They are robbing our $$.

I have been working for a week to get my system up and running. So many phone calls, bouncing from dept to dept. Broken system since March 2019 and still waiting. They expect you to keep paying even if the system does not work.

No customer service and unreliable system maintenance. There appears to be no help from this company when the system they installed is malfunctioning. Very little support to fix system when it is malfunctioning and they seem to have no concern that their customers are left with no security that they have already paid for.

As a customer, I relied on Brinks to protect my loved one's home when I couldn't. They dropped the ball and the worst case scenario happened. I was not notified when the alarm system was offline at my aunt's house in a different state and as a result my aunt's house was broken into. I experienced nothing but poor customer service, a total lack of communication, and no regard for the security of the property.

Trying to cancel service because I am moving. $344 is cancellation fee, 7 months left. Ok. No problem. They want me to wait 7-8 days to receive some letter in order for me to pay my remaining balance, and then DocuSign a document saying it's been cancelled. Ridiculous!! Take my money, send me a cancellation email! Done. Make it simple. It's 2019. What is so hard about that?? That is not convenient for your customers! We live in a customer service oriented business environment, and you surely have not got that memo. Will never use your services again, and will tell people to be wary of using you.

I didn't know for months that my security system was disconnected from Brinks monitoring. Nobody notified me. I then called to cancel my monitoring and was promised my grandfathered monitoring rate if I stayed with Brinks. After being transferred to 4 different departments I was told that my monitoring rate would double with the new system I need to install. I honestly spent an hour and a half on the phone and finally decided to cancel and go with another company because of the dishonesty.

I signed up with Live Watch Years ago. I have been on Autopay for years. When my card on file needed to be updated I find out they don't have my correct address, I wasn't contacted about the address on file showing incomplete & that I needed a permit for my new address which they didn't receive. So they kept taking my payment for over a year and a half until they needed the updated payment. 1st contact is a relentless 3-4 calls a day from Brinks to get payment. When I find out all these issues and confront them they are not apologetic nor do they care. It's another multiple department grinding machine meant to break you down until you pay. Then the account manager who says my account will be canceled in November as I asked sends me a docusign for the 2nd time because it didn't go to the correct address the 1st time.

My fire alarm, which is the entire reason we have this service, woke us up from a dead sleep. I was called the WRONG last Name TWICE by their “customer service” reps who do not speak English. I entered my code 30 times and the alarm kept re alarming so I was I was told to remove the fire alarm and the batteries and hung up on after being transferred 3 times. Terrible company. Don’t waste your money or your time with this pathetic service. I call back tomorrow and try and again.

I was with Livewatch before it became Brinks and service was fine for a while but the technology hasn't been great. The app is twitchy where it sometimes takes several tries before responding to the command. They had to replace my monitoring panel because the lithium battery began swelling from out the back but the replacement was nothing but problems, beginning a month after I got it: the screen went blank but the system was still on, i.e. the panel was on and the functions there but I couldn't see them. Discovered this the hard way by touching the screen to wake the system and turn off the alarm. The screen remained dark but I could hear the countdown to enter my pass code; I had to scramble to get the app open and turn off the alarm before it sounded. The issue happened again a few weeks ago. There's too much uncertainty here and an attenuating sense of reliability, enough that I am cancelling the service and moving on to something else.

Brinks' cost was reasonable compared to others, and it's faster service compared to others. I am working at my apartment and I needed something fast, and they were it. And I like that the system is online, that I can monitor everything and it's all wireless. Their rep was also very understandable and very knowledgeable. He was really good.

The service is great, but I’m not really impressed with the system. I keep having a motion sensor that is not going off sometimes or it’ll go off. It’s done it a few times. When I walk in my front door, the whole alarm would go off as soon as I walk in. So I have it set up to where my garage door and my front door have the incoming entries to where you have 30 seconds to disarm it.

After reaching out on their Facebook page my issue was quickly resolved to my satisfaction. Wish the customer service reps could have been that helpful from the beginning.

I have my family home since my father passed and I remodeled it. I decided to add a security system there and I chose to go with Brinks. But I had to call them back seven times in a row because they didn’t send me all my items. They were trying to say that I needed to pay for another tech to come out for something that they didn’t do and they were trying to make me pay for a camera that was supposed to be in the order. But when the tech came out the first time, I allowed him to open the box. I didn’t open the box to see what was in there until he got here. I talked to another manager and he finally said that he was gonna make it as a redo. Then he went on and sent everything out. So, after seven days, they ended up sending me a camera and my remote to the box.

I was an original Monitronics customer that converted to Brinks. My ex- husband signed the original contract so I had no idea how long the contract was. I moved a year into contract and was told there was a 36 month agreement - which would be up Dec 2019. Upon many conversations with Brinks about the contract - they keep saying the move extended the contract. The rep I was speaking with did not say anything about extending a contract that I didn’t even sign.

Save yourself many hours of frustration and run the other way! This company has NO customer support! I switched to another company after having continual problems with ADT. That company was eventually sold to Brinks. I was locked into a five year contract that you cannot get out of unless you pay for the balance of the contract. So let me understand this...you can provide terrible service, but I still have to pay for it even if I don't use it?

I was a customer of Brinks for quite long time. Everything was fine until the system started malfunctioning - bad system battery. The system battery is expensive and replacing it is not a trivial task. After several calls to customer service they agreed to send me a replacement battery. It took more than 2 weeks to get it. The system was beeping all the time so I had to unplug it completely and switch to a different provider (ADT). And instead of refunding the time when system was not functioning and the house was not secured they charged me one more month after the cancellation. I would strongly recommend using other service like ADT, which provide real technical support and fair charging.

Best service! Best cameras! Best equipment and app ever for controlling my security system! The control of all my automations from one app is truly a blessing! Also, doesn’t take up all my phone storage space from all the different apps of each automation I use to have. Truly the best option out there. Plus they are teamed up with Brinks Security which makes it unbelievably and undoubtedly the best security I have ever ran. I have had ADT, Vivint and Ring! Hope you make the smart choice and enjoy these incredible products! I can go on and on and on on how pleased I am!??

I had ADT and was notified that I was due for an upgrade. I hadn't realized that my contact was up that month. The "ADT" guy shows up and we sign papers and he installs a video alarm. At this point more papers and I see "Brinks" in SMALL PRINT. I ask and sure enough it's Brinks. At which point he pulls out another box and exchanges all of my equipment. So now I've signed Brinks agreement. Fabulous. (I reported him for misrepresentation BTW.)

We got good service once we switched over from Monitronics to Brinks. They updated the new system, then they just sent me the information and I did the installation myself. It was user-friendly for the most part. If I had any issues, I called back and they were resolved. They got pretty good, up-to-date features and the equipment is of good quality. I'm satisfied with it overall. I definitely feel safer having the system. I haven’t had any issues or breaches, so I guess that has served as a deterrent.

I needed security when I moved to my new house and I was worrying too much. I had three days with ADT but I looked again before my day was up. Brinks had their security system but it was too much. It was $275 to update the current system. I applied for it but I wasn't able to get it so I went back with ADT. I have Brinks' camera system though. I also dealt with the Brinks' reps for the plan and the fees and they were so helpful.

I had another company that was bought out by Brinks. Around the same time I cancelled my landline. I called their customer service and told them I removed my landline and gave them my cell number as a contact. No one told me that since I cancelled my landline I would need a new cell monitor. I kept paying my bill unaware that I had no service. My alarm went off three time and I never got a call. I called to cancel as I am switching to ADT and was told they would have to send a link within 3 days to cancel. After getting the link we cancelled and that took another three days. Now I'm told I have to pay them another month because they require a 30 day notice. Even though I have not been monitored for the last three months I now have to give them money for the next 30 days even though I now have a new system. Don't think their customer service deserves any rewards.

It's inefficient process to complete a cancellation request. It took more than one month for them to complete their process causing unjustified additional charges in my account. I was wondering if I did the right thing of cancelling Brinks but with this experience definitely I know I did the right thing.

Everything’s been pretty good. I have the Monitronics installed in the building when I arrived. Since their equipment was already installed there, I continued the service and upgraded to all the wireless stuff. I was able to choose whatever one I wanted, but I contacted them because their information was here. Everything there seemed to be pretty helpful any time I needed questions or through the installation. They walked us through the installation. And it was easy to follow. For the equipment, I’m happy I didn’t have to hardwire anything, but it kinda sucks it’s on a battery, in case it starts going low, but we get a notification for that from the equipment. I like the user-friendliness of the apps.

I was with Brinks for more than a decade of loyal service and when we moved we didn't follow the proper procedure to cancel or at least we thought we did complete. As a result we have to pay for months of service on a property we no longer reside in. They stated that their system prevent them from giving more than a month credit on a bill. This I find to be total ridiculousness, billing systems have the options to waive fees. Its built into the product. When I asked to speak with a manager the supervisor stated I need to call back in, so I called back in and the representative that I spoke with said they were a floor supervisor as well and that there was no manager to speak with which does not make any sense!

I hired Brinks to install equipment and monitor my vacation property. While visiting in July, we noticed the system was not working, we were there for 7 days and after 3 calls each lasting over and hour they agreed to place a service call. Every day I followed up and they could not tell me who was going to repair the system. Time was of the essence. We had to leave and no system. It is now late November and I'm trying to get a service call placed, after 45minutes this morning I got no where. It is now 1 hr and 23 minutes and I am holding for my fourth department. I have to continue to pay for monitoring even though the system does not work. Run as far and as fast as you can, do not get involved with this company!

On their web-site it say's no problem cancel policy, wrong, I did not know the first year the contract is with a company named P.A.T and you can not cancel with paying a big fee. I do not recommend this company, I am moving to a place that does not allow home security and the will not work with you.

While my experience overall was fine and we had Brinks for 7 years, the cancellation process is a nightmare. Any updates in equipment locks you in for 3 more years and the rate changes upward each year you are not in contract. You can't cancel online via your secure account. Fine, I can call in and cancel. But it is not just a phone call. Once you do this, you wait up to 2 days for an email that you need to reply to (within 7 days or the cancellation is void) and complete a cancellation form, which then takes someone up to a week to reply and confirm your cancellation. This is insanity.

To secure my house and to get discounts on the homeowners insurance, I had a security system installed. Most insurance, especially higher, good-quality companies, can give you a discount if you have a home security system. I went with Brinks because of the quality and the newest technology that they offered me. They sent me information and I looked at it, and then made a decision to get the system. And I’m satisfied with it. The installation was simple, and everything was accurate. I've had it for about three months now and it's simpler than my previous one, which was ADT.

I have had them for a couple of years. I have had to call 3 times and each time the person I talk to can’t speak English, does not know the products, puts me on hold constantly. This is the worst customer service I have ever had. If you look at Glassdoor you will see even employees are saying this. Do not use them Ever. I have had a non working system for at least 20% of the time this year. Mainly because I had to find over an hour to talk even for a ‘I just need a service call’ call. Just plan painful to call. They have outsourced their contact centers on customer facing contact points which is a death sentence for any customer. I don’t know how they could have won a JD Powers award for service.

I was promised security cameras from Brinks. After weeks of negotiations, they sent me cameras but they were not compatible with my system. Brinks then informed me that they would send a technician to my home to rewire my previous cameras and add (2) compatible ones. When the tech came he did not have camera and attempted to convince me that he could not drill through brick as my cable provider, telephone provider, and this original company has before. The technician then goes to my panel which has been working fine since my install and took out my cell unit and activated another one. My panel mysteriously went black and was inactive.

Brinks' customer service reps were responsive when I called them, and I've had increased sense of security since I got the system. I'm still having trouble with the motion sensor and I have yet to get around using the smartphone features, but I'll figure it out myself.

We have Brinks in our rental property. The previous owner it as well and when we were getting shown the house, it seemed great. We have a lot of doorways in the house and did the cheapest package for the renter. Brinks sent me a box in the mail and I had to manually install the system. However, our doorways are so deep that we hade to use a lot of foam tape to get the sensors to line up and register. That was the only hard part. When we move into the property, we’re definitely gonna upgrade the system and add more stuff.

Choosing Brinks was a mistake. I signed up for their service and they shipped me the unit, but they didn't have anybody who can come and install the system. The system is lying in my family room and my wife sees it every day and yells at me. Brinks said that they were looking for a technician. If they keep looking for a technician, why did they open such a big business?

My experience with Brinks has been great thus far. Installation went well.

After five year with the service, I decide to cancel service and try a another company. I'm not under a contract anymore. Made multiple calls to cancel the service and they never send me the DocuSign forms, Not sure what to do....

The "free equipment" they give you is so bad it breaks daily. My experience is very poor and when you call to complaint no one returns the calls. What do you need protection when you actually have to protect yourself from their bad business practices. Do not pay for this equipment, buy it yourself, there are so many other options instead of getting into a contract of equipment that will not protect you.

We live in a rough neighborhood. Also, someone has been dumping their trash in our trash can. We pay for trash service. That’s why we added the security cameras to the property and to our system. The installation team did not leave my home until they verified everything was working. They also made sure that I knew how to operate the system.

Brinks has their name on all those money trucks so I thought it was reputable. At the beginning, they gave me a quote, but it was really way too expensive. But they called me back and said that they had something better for me to start and I can extend it, so I went with that. I received the box, but we didn't have time to install it yet. I moved appointments again, and again, but they're pretty good at calling me back on the date they say they would.

I wanted to purchase a security system, to help protect my home, and then make it a little easier for my guests to go in and out of the house because I put my house up on Airbnb. When I called Brinks, they told me that I had free basic equipment and that I had up to $150 worth of upgrades. When everything came down to it, I had no free basic equipment, the $150 worth of upgrades is the price of the equipment that they were wanting to put in my house, and the stuff that I considered an upgrade, they didn’t.

I moved, cancelled service through their laborious 2 step process, still got charged more money for services into the future, for a home in which I have not resided for over one month. When I call the billing service department, I get a barely understandable English speaker trying to help me. I am multilingual and can deal with accents, but it was so difficult to communicate with the person trying to "help" me.

We have 2 properties covered by Brinks and an additional property covered (upon my recommendation with my mother). We locked into a 3 year contract on our home in 2016. I chose to go with this company because we had it here for our home. We had just purchased a vacation home and after closing we were pursued by a nearby registered pedophile (we have 8 small children). He asked if we wanted him to babysit and he was seen walking past our home daily.

My mom had just passed away, so I’m living alone on a 20-acre ranch. I had called ADT first. But when I called them, they took too long to answer their phone, so I hung up. Whoever I talked to at Brinks was really nice and helpful on the phone, and they were prompt to answer their phone when I called. I have the doorbell and the sensors on the doors right now. I have the outdoor camera, but I haven’t put it in yet. Those things were pretty easy, and I had no issues with it. So far, everything is good with my experience with Brinks. I have no complaints.

I regret giving Brinks another chance. My contract was up and I called to cancel, because my equipment never worked for a couple of years and nothing was done to remedy this. After a lengthy phone call trying to cancel, they offered me a lower monthly rate and I bought upgraded panel and doorbell cam. Well, it took 2 weeks to get the guy out (with a couple of missed appointments on his part) just to install the panel. He has been waiting for the doorbell camera to come in for almost 3 MONTHS! He keeps telling me “I will schedule next week”... and nothing. This has been going on for 3 MONTHS! I already paid for almost $1,000 in equipment and they have not held up their end of the deal. Brinks keeps blowing me off and I REGRET giving them another chance. Do not go with this company, this has been the worst experience ever. I would give negative 5 stars if I could.

I decided to purchase a home security system to look after my family. I tried to go with Vivint because they were already installed in my home. But I couldn't get them to answer the phone, so I just hit Google and started making phone calls. I've been with Brinks for two months now and everybody’s been pretty good so far. The woman who sat on the phone and set everything up and went through the system tests was awesome. I like everything on the system so far. However, I wish I could figure out how to get this thing to stop sending me so many notifications. Every time a door is left open, it sends me like two or three different things. I would also like it if there was motion detection with the camera itself.

I have never in my lifetime had such a horrible experience with any company. Brinks Home security has very unethical practices and I want to warn anyone looking for a home security company. When you try to cancel their service they make you go through a 2 step process;

Our security system is for our business. The company used to be Monitronics and that's what we've always used. We were pretty happy with that. Then Brinks came in and commandeered the business, but all the stuff I have before haven’t changed. I went and installed everything. The system is called 2GIG and I know everything about it. I can go ahead and switch things on and off on my control panel, but I can’t do anything on my phone. It’s just anytime I get new stuff, it’s like dealing with a new company. I’m not getting what I thought I was paying for. I’m not seeing any of the switches on my portal. I’m not seeing any of the light switches that I installed. All I see is the open and close alarm. I also don’t have my thermostat installed yet, but at least I was supposed to see the lights switches. I’m not really happy about it.

I had my initial system installed around 2015, moved to a new home in 2017. Instead of transferring my system over, they created a new account. I was in a contract with the old account and couldn't understand why I was being billed double. I finally got that straightened out. When my new system was installed my front bedroom window was going offline. I called them and they sent the same person out, this happened about 5 times. Finally, I gave up. Then, since the front and middle bedroom windows were taking turns going offline I finally called again and they sent me out a sensor. I put the sensor in, still had issues, called back guy tells me he sees what's going on and it's fixed.

The top of the doorbell (black piece) came off and when I contacted Brinks I was told that it couldn’t be fixed and if I wanted someone to fix it, it would cost for someone to come look at it. We haven’t messed with the doorbell or anything. We found the piece laying at our front door. I don’t feel like we should have to pay for it to be fixed when we’ve only had it for a couple of months.

I was refereed to Brinks through escrow services when purchasing a home in Scottsdale AZ in 2018. We were promised free installation and told we could use the wire system already installed in the home. The installer was a really nice guy and hooked up some wireless and used some hard wired sensors. The alarm would go off for no reason often in the middle of the night. We have a 6 yr old daughter and I would panic when woken in the middle of night deep in sleep. Was my little girl OK. Always a false alarm. Several times the same false alarm was triggered while out to eat. Was our home broken into? Was someone in the house when we returned. Horrible Feeling.

I purchased Brinks Home Security's plan and contacted them. They then mailed the equipment to me. Setting the system up was easy but then a bunch of the stuff I got didn't work. The way the system was explained to me was that the system was supposed to be cameras. Instead, they sent doorbell cameras and I don't have doorbells. Brinks' reps said that I had to deal with it because I had signed in for the stuff and what I got was already purchased. Now, I'm paying for a bunch of camera doorbells that I can't use.

We have outside cameras that we purchased through Brinks Home Security and they needed to be serviced. We called Brinks and they sent someone out to fix them and I kept asking everyone I talked to including the person that came out and serviced them for an itemized copy of what I would be billed and never received it. I then received a bill for $180 for the call. I again called and asked for an itemized receipt and they would not supply me with one. I am sure that the call center was outside the United Stated and I asked him several times to send me an itemized bill but I can't seem to get one. I will never do business with Brinks again and I can't wait for my contract with them to expire. Very dissatisfied.

My master bedroom window sensor keeps malfunctioning. I was told I would have to pay 60 for a tech to come out and 30 to replace the sensor. This is terrible. Why should the customer have to pay for a malfunctioning sensor that this company supplied. I have called multiple times about the same issue and all your customer reps do is reset the system. The systems is fine for a few days and then it starts with the same nonsense. Currently on hold for 35 mins trying to speak with a supervisor. This is terrible and can't wait until my contract is over.

I had a couple of break-ins and I ended up purchasing a security system from Brinks. I spoke to ADT first but I didn't like their attitude and I was not impressed with them when I was talking to them. So, I went with Brinks. But with them, I had too many false alarms. The dog was setting the motion sensor off all the time and he really shouldn't have been able to. It was a constant problem and I was starting to get fines from the police department, so that didn't work out for me. I talked to Brinks about it and they told me it was calibrated not to be set off and that it shouldn't have been happening. But it kept happening and I was very dissatisfied, so I finally just stopped using them. It didn't make sense for me to keep paying and have it keep going off, so I went with another company.

My previous security system was a wired one that had battery backup. It had a lot of different things and was very stable. Typically, these other systems, much like the ones from Brinks, are not as stable. So, that’s why they say they’ll do things like replace equipment if it goes bad. Compared to that, my other system didn't need anything replaced for 20 years. But it was also a much more expensive system. Aside from that, there are 10,000 companies like Brinks that can provide you these wireless systems that you can add on to. So, comparing my old system with this one from Brinks is like comparing apples and oranges. They are two different types of security system.

When I got my service 4 years ago it was through a local security company. A friend recommended to me because they knew the owner. The owner of the company was who I spoke with and had said to me that yes, if I in fact ever had to move the service could be cancelled. I was a widow at the time and felt I needed the extra security. I have now married and moved in with my husband so that time has come and the service is now with Brinks who will NOT in fact let me cancel even though I have moved and have no need for the service.

Completely useless. Worst alarm company ever. Can’t wait to cancel! Stay away. Do not use this service!!!! Beware. When they leave a message you can’t even understand them. In an emergency this is crucial.

We needed a security system for a business. We purchased a Nest system and Brinks was with Nest. I had one technician that was really helpful to me. They expedited getting the shipment out to me. I ordered them online and it was supposed to take a few days, but they got it to me in less than a day. We installed the system ourselves and it was pretty simple. However, it doesn’t seem very secure. It doesn't work accurately all the time. Also, the system is triggered quite a few times when nothing was going on. I don’t know what the issue is. I called a few times and Brinks reset it, but it just isn’t the greatest. But everything was fine outside of that.

When I was checking on security companies, Brinks came up. The convenience of hooking the system up myself instead of having someone come out to do it made me decide to go with them. Setting up everything was very easy. After you’ve received your system, you call Brinks and they’ll lead you through the rest of the installation, which is very simple. I wasn't rushing and it took me 45 minutes. During the connection, I talked to their customer service and everything was great. I feel a lot better with having the system in, especially when I leave my family here alone.

The previous owners of my home had a Brinks system installed. I reactivated them and everything was quick and easy. They had to give me a hand shutting off a couple of things and everything was pretty straightforward. I like how easy I can add new devices to the system and how I have mobile access to everything.