Brinks Home Security Reviews

The customer service representative was spot on and really knew his job. He was polite and answered any questions we had. I would definitely recommend Brinks! Again!!! The representative sent to my home was awesome: 10 stars. Our Brinks system is easy to use and most of all it protects our family. Thank you for having a company that understands the needs of the consumer.

The person was able to sign me in autopay and I made a monthly payment. The person was knowledgeable and very courteous. He resolved all the issues that I had. He was thorough in his explanations. I felt very satisfied with the results to my questions.

Chris ** was very helpful and took the time to help us. We appreciate the hard work it took him to show us how the Alarm works. We are very happy with your equipment you provided for us. Mr ** should continue working for you with his Politeness is what brings your company more business. We do need a sign to to place in front of our house to let people know about your company.

Brinks employee very knowledgeable and helpful. He was thorough in his instructions. He went above and beyond to help me with the conversion. He answered all my questions. He demonstrated the new equipment for me. He was also very polite.

I have not had a problem with Brinks, doing the years I have had them. When I was informed by them I had to upgrade to their new system, and it wouldn’t have to change nothing. I said great. The Representative was very friendly and he did it in no time. I am considering an outside nighttime view camera.

Technician arrived on time, was adept, friendly and had I the update quickly finished and was on his way. Because my phone blocks unknown callers, I might suggest a company call would have been better! I actually installed a doorbell just for him.

The initial conversion was begun but there were a few issues that needed to be corrected. I had to wait a month to schedule a Brinks Technician to come to my residence, which caused me some frustration. When the Brinks Technician arrived he quickly resolved remaining issues restoring my confidence in my Brinks Security system. The Brinks Technician was extremely knowledgeable and was an excellent representation for his company.

Dear Associates,

Pleasant and friendly demeanor is appreciated. Tracy advised us to not hesitate to call if we needed additional help.

We cannot get the phone to ring when doorbell is rung when we are away from the house. The front porch shows and can talk to front porch but the doorbell when rung does not ring on our phone so we don't know when anyone's at the doorbell.

Home security system worked well. We did not have any problems. If we had any questions there was always someone in customer service available to handle our questions or our needs. I recommended my cousin to keep the system when he bought the house from us that already had your system installed.

Upon switching to Brinks from AT&T, I was told my bill would not increase. It will stay the same. But I found out that’s not true. My bill went up $2.00. $2.00 means a lots to a person on fix income. Add it up for 36 months that a total of $72.00. I received a $12 credit from Brinks when I was setting up my directed payment. I could have gone with ADT security service, there were cheaper, but since AT&T partners with you all. I thought since the price were the same I should sign up with Brinks.

Brady, our assigned installation tech, was very focused, efficient, and effective throughout the entire procedure. He answered questions and demonstrated procedures as needed and very patiently. Our interactions with the scheduling staff was very convenient and accommodating. All in all, the experience was comfortable and smoothly managed.

The system is convenient and easy to use. I was able to tailor it to my needs. Since I am in a townhome, I don’t need as large a system as someone in a larger single family home. I can communicate with Brinks through the control panel as well as by phone or email.

Called on Monday to have a service come out and take a look at it and I'm still waiting for a callback. We're already a week out. I'm not very happy right now. Need a callback to schedule a service call.

The tech was patient with my questions and was able to guide me thru the app. I had never added guests as users so it was a new event for me to find out how to do this situation. She was easy to understand and did not hurry me thru the process.

Your rep Xavier was fantastic, he saved the account from being canceled, but as per usual, no follow through on the problems by outside contractors, not aware of all things need on the work orders. Resulting in their cancelation. Terrible way to get an existing customer to stay, as I said Xavier was great. Brinks as usual is lacking.

When I initially had service with Brinks I could always immediately reach customer service. No so with Brinks. Always on hold due to “unusually high call volume” which I believe businesses now use as an excuse for being unable to take your call in a reasonable amount of time. In addition, when I renewed my contract, customer service rep was not truthful about my monthly rate.

After numerous calls for help within several weeks on a daily basis, the last three attempts were acceptable. Technician visit scheduled. Customer service responses needs to be seriously addressed. A one-to-one personal conversation is very important. Texting is inferior, it rarely works.

Professional work, well experience. Excellent job, appointment on time, before leave make sure how is work. I will totally recommend. Please my complement to Brinks Home Security. Thank you for your offer two years @ lower price.

Very professional organization. The Technician arrived on time, did his job, explained everything to me. The system has been working flawlessly and I have no complaints. The photos are accurate and sharp and they cover more than the previous camera.

I had an extremely good experience from customer service to my installer. I switched over from AT&T digital life to Brinks. My installer replaced all the equipment that needed to be replaced. He also tested all equipment before leaving. My installer was amazing and patient with while teaching us how the system worked.

Recently my alarm system was installed, and there were several false alarms; which caused issues with me leaving work. Those issues have recently been resolved by one of your contractors. He installed a new device, which to this point appears to have corrected the problem.

Alarm install went well. Did a good job. Courteous. Nice guy. Took a little long but not a problem. Very helpful. The equipment is working well and the new pad they left us easy to use. Wish it could have been wall mounted where the old unit was.

Our installation person was very professional and very informative. He was very quiet, did his job, we didn’t realize he was even there sometimes. We had AT&T Digital Life. We were very happy with AT&T but my wife and I spoke the other day after the installation and we are waiting, pleased with Brinks home security system.

Just had our new system installed. (We were AT&T Digital Life customers, but switched to Brinks.) We had a couple of minor issues with the new service, but tech support was very helpful and the issues were resolved! Love the keypad panel with scenic images.

I am sorry I cannot rate you at this time. I cannot talk about my service because I did not start out with your company. I just received your camera with my old service. I had to call because installer thought they finished the job but did not. Then my call with tech support in the middle of that call we got cut off. They did not call back. I again tried calling again on hold for more than 10 minutes. Had to try to go back through the steps by myself to fix the camera to take pictures and notify me. So sorry I was grandfathered in from another alarm system.

The customer service was excellent. The contractor Brinks sent out to install the equipment was great. I like the fact he did not have to install a lot of heavy equipment. I have all of this equipment from the previous Security company that need to be taken down off my walls. The only reason I gave Brinks Home Security a 4 star. I did not receive a sticker or a sign for the yard. I still have the signs from the previous security company in my yard. I would like to have the Brinks Home Security signs in my window and yard.

Attempted multiple times to update billing information by text, phone and online. Finally after different numbers were given I waited more than half an hour and got someone who transferred me to a gentleman who very efficiently, patiently and kindly took care of my problem.

Service is as expected and am very happy. The customer service reps are very helpful and very knowledgeable about their jobs. I have had to call twice already and they were very helpful. Customer service helped me to solve the problem I was having with my system and I did not have to wait a long time for them to know how to fix the problem. I will continue to enjoy my new system. Thank you once again.

I experienced exceptional Customer Service to listen to my problem and get technicians scheduled. Next, I experienced punctual, polite, helpful efficient, knowledgeable technicians. They kept me informed every step of the way until the problem was resolved and all of my questions answered. I am as very pleased with the service that I received.

Great Customer Service when you need answers! They always try to keep you update on things such as make sure you pay on time and updates on your equipment. I would recommend Brinks because anything you need to know they are always there for you 24 hours a day. Thanks Brinks.

Former AT&T customer came aboard and so far things are going ok., Little different system but getting use to it. Trying to get ahold of someone is a bit challenging but finally get through. Texts are a good thing. I like that feature. Install went good. The tech was good to work with. Overall satisfactory on everything.

Everyone had been helpful so far. Scheduled for service was supposed to be here on the 8th but was no call no show. It is rescheduled for Saturday 1-5. Will let you know if this one shows up. Otherwise service has been great.

All personnel are so friendly and helpful each and every time I call. They always make sure I’m satisfied with results of phone call. I would recommend Brinks to family and friends based on customer service alone! They genuinely care if we’re pleased with results of interaction!

I have tried for 3 weeks to make an appointment with a technician to upgrade my system. I am paying for an upgrade but haven’t been able to schedule with anyone. I am very dissatisfied and am considering canceling my account.

After having a 5 year contract with Brinks at a set price, Brinks competitively reduced my monthly alarm service fee & offered me affordable technical support. Both alarm monitoring service & technical support have been outstanding. I had an alarm equipment failure which was timely and effectively resolved within 48 hours.

I had a smoke alarm that went off for no reason. I called Brinks and they sent me a new alarm and a panel upgrade. I really appreciate their prompt and courteous service I received. That’s why I believe they are the Best!

Mac was great help with replacing device but also disconnected it for me after hourly false alarms at patio door glass break. Mac responded to my text on a Saturday after 4 calls to tech support was unable to correct the false alarms. THANK YOU MAC.

Our tech was very open to listen to our concerns and wishes. He diagnosed our problems and calmly went to work to install needed equipment and program the responses we preferred. When all was in place he took the time to inform us on best ways to use and get the most from our system. He retested all systems to make certain all was working properly. We are very pleased with the outcome of this visit.

The guy that installed put the motion detector at a level where our dog set it off when we were 30 miles away. Not real happy about that. I think we may be looking at other options because we are less than thrilled with the system and installation.

Scheduling needs help. I had to wait 7 weeks for install only to find out it was canceled. They wanted to reschedule 7 weeks after that. I had to request a supervisor and it was installed the next day. Installer did not know how to make my door interface with the panel and they wanted another 7 weeks.

Very good, on time, contracted prior to coming to my door. I am hearing impaired and he was her patient with me, spoke directly to me so I was able to understand him. He explained all items he needed to do. Was very helpful. Thank you.

Eric came for the update. He was very thorough and polite. He went out of his way to help me. He reapplied a door monitor that was not acting exactly correctly, and changed out a glass breakage monitor also. I am very pleased for the exceptional service he provided!

I will have a technician do an update and attach the sensors on 10/20/21. I will have more to say then. I had new windows put in so they will need to come out and reinstall the windows sensors and reset the system. Thank you.

I used your text option. Your agent had me run several tests before determining the speaker on my panel is no longer working. They made an appointment for a repair person to come out next week. I like the text option, I don’t have to sit on hold for 30 minutes at a time.

Great experience with Brinks on installation and service. Transferred service from AT&T to Brinks and it has been seamless and simple. The system's features are great and simple to use. The video camera is clear and provides a great vantage point in the driveway. Looking forward to the new service and equipment.

The Executive Response Team knows how to resolve problems and retain customers. Normal tech support could be improved. I shouldn't have to contact the executive team, but there's really no alternative if you have a serious issue.

The service man called me and let me know he would be arriving at approximately time and he did even though it started raining hard and made driving more difficult. He arrived as scheduled. The service man was very courteous and friendly. After he completed the job. He had me sign off the paperwork. He thanked me very much for my business.

Had an appointment for October 15 between eight and 12 o’clock. Nobody called nobody or showed. When I called to find out about it, was on the phone for about 15 minutes before someone picked up. I had a very important conference call that I was getting ready to start so I asked if they could call me back. But the girls that I had to stay online. Not very happy with the service right now.

Hello, I had called in to get my Password changed and changes so my husband couldn't have access to the house. I was told he wouldn't be able to access home through the appt feature he did. I'm not happy you guys dropped the ball.

Brinks Home Security works well for me. Customer service has always been prompt and helpful. I have used the service for several years and knowing that someone cannot enter my home without my knowledge and permission is a huge comfort.

Amazing service! From the moment we called it has been a wonderful experience. The phone rep was kind and very professional. More than willing to accommodate us and my mother who is cancelling DigitalLife as well. Our installer was very professional and courteous.

I would highly recommend Brinks Home Security. If you are looking for a reliable home security system, the Brinks system offers user friendly options to help keep you and your home safe. The installation representative arrived timely and was very efficient in transferring my Digital Life service and equipment to Brinks. His knowledge and instructions left me knowing I could operate the system. Great job! Thank you

So far we are very happy with the service. The installer was great. The service is simple to use and simple to operate. The app is wonderful. What we have experienced is nothing but great service. We are very happy

My alarm goes off when I forget to turn it off before I setup some furniture that makes too loud of a sound or my cats get too rowdy. Been luck on that so far. Having cell connection as opposed to a landline is a great cost savings too.

Not satisfied with customer service: I am not happy with the service I have received so far. The technician was awesome for customer service is horrible. Oh wait too long to speak to someone and when I finally come on you don’t understand them and they don’t understand you.

Awesome customer service from rep regarding a low battery warning in my thermostat. She was very helpful and knowledgeable. Walked me thru fixing it step by step. She was very polite and patient while waiting for me to do each step. This is the type of customer service I wish all companies provided.

The tech was supposed to be doing some upgrades on the system yesterday but he never showed. He was supposed to come in and put two more motion detectors. But the system works fine, as far as it goes. I've got a new problem that's going to lead me to spend some more time with this thing on alarm stay, rather than alarm away. So I need motion detectors. I'm satisfied with most of my experience with Brinks. But the service hasn't been that great.

I've been with Brinks for a while and it's been a good experience. The system is great.

At some point my Monitronics account was bought by Brinks. Starting in September, 2021, my alarm box has been beeping several times a day to inform me that the radio modem is no longer working. I called Brinks on October 1, was on hold for 2 1/2 hours and told a technician needed to change the radio modem and the earliest appointment was October 8 between 12:30 - 4:30.

Brinks is a good company to use. They don't take you through any unnecessary changes about anything and I haven't had any problems with the system.

I have had a contract with Brinks Home Security for 3 years now and I have had trouble since the start. The customer service is terrible. I had never experienced this before by far. My front camera stopped working just two months after installation and no one was ever sent to fix it. I now am trying to cancel my contract because it is ending and no one will send me the documents to sign and I’ve called numerous times and they hang up or don’t send any emails they say they are sending. This is a terrible company. I would recommend you look elsewhere. I am contacting the Better Business Bureau.

Brinks is great home security service and they work with you for your needs! Produce variety and reliable service! I would not pay for home security elsewhere. Can add extra cameras or video monitoring to your package if need be.

A rep recently came out to assist with installing a new camera. He was very helpful. Brinks tends to have the same person come out so it's the same gentleman that's been out to help me before. Everything's been satisfactory since I called and had my service installed and the updates I've had to have done. Everyone's been very pleasurable. The only thing is I've been having some issues with the new camera that they installed and I haven't been able to quite get that figured out. I've called a couple of times and customer service has been great, but I haven't been able to get what I need from my camera.

Their customer service has always been very thorough. They have done a very good job with the monitoring and they updated our alarm for us also.

I recently tried to cancel my month-to-month monitoring service with Brinks. I do not, nor have I ever had, ANY contract with Brinks. They took over accounts from Protect America, who went out of business. So, on 27 Sept 2021, before my payment for service was due, I waited an hour on the phone, finally got a customer service rep, who sent a email, "docusign" that I had to sign for cancellation, that said I had to agree to any/all fees that I might owe, (I didn't owe any), and that they were allowed to send advertising to my phone, email, text, etc., like it or not, to cancel the service!!! I did not sign.

Spectrum upgraded me to a higher gigabyte modem because they said my other modem was not strong enough. But everything is still not working back right since I got it. It's not an issue with Brinks, it's with the modem and the WiFi connecting to it. But Brinks in itself has been a good source of security since I had it. Their customer service has been good. Every time I called with an issue, it was addressed and handled in a timely manner and it seemed like they got time for me, whereas in today's society, everything is rush. I never felt rushed or insignificant, so it's good.

We used to be with ADT and it was getting so expensive. So, we changed to Brinks. Brinks cost a little less. Our experience with their reps has been excellent. The man that came and fixed it was very good. When I had the call about new parts, the lady that I talked to at the business was excellent and very understanding. The system works great. We feel very comfortable with it.

We like the Brinks system. We're satisfied with it. They replaced all my pads, motion sensors and door sensors. When I have an issue or the alarm system goes off, their response is just awesome.

We put the system in ourselves and it was easy. I like that I can alarm the system from outside of the residence. I can also alarm it at my house if I need to.

Brinks Security is better than some. However, at this time we'd really like to cancel services. We don't use Brinks very often. We're home a lot especially since the pandemic has taken over. The last Customer Service Representative was very attentive. He was really trying to help us with our dilemma. We are very grateful that we received a credit for next month and part of November.

I am a former customer of Protect America that was switched to Brinks Home Security for alarm monitoring services. I had the worst experiences of customer service ever. My technical problems were not solved, I was repeatedly lied about alleged expedite shipments of replacement parts, and promised refunds that I never received. Despite being charged via autopay for monthly services, I also started to receive paper bills asking me to pay again. None of these issues was resolved, my house stayed without monitoring service for 4 months until I cancelled my account with Brinks. Yet, I am still pestered by paper bills for charges I have already paid.

Whenever the alarm got tripped off, Brinks called to shut it off. They were good. I like that they are low maintenance.

After five years service Brinks refused to cancel my account at end of contract, kept charging me after I terminated service, then sent me to collections. I am currently suing them for the fake 5 months charges after I canceled. I recommend Ring. Stay away from these guys.

Service is good and prompt. Tech assistance is great by phone as well. I received help to solve a problem I had with doorbell. I have had the Brinks SERVICE in my home for better than 5 years. My plan is to keep the service around for my peace of mind.

UPDATED 9/29/2021: I was about to cancel my account with Brinks due to the lack of response either by email or phone. Then when I selected cancel the account, surprise!, a manager answered. Solved my issue and I renew my contract for 36 months more. However, when I tried to contact him again because one of the sensors was not added to the panel, he never answered my phone calls or emails anymore... Apparently, the only concern they have is to be sure that a payment is guaranteed and a contract signed. DO NOT EXPECT FOLLOW UP. Bad Customer service.

When I moved into the house, there was an alarm system already there and it was through Brinks. So, I called them and they rewired the box and made it look better. Brinks was okay but if they make an appointment with somebody and then you have to sit your home and wait for them to come, they have to make sure they make it to that appointment. Also, if they are gonna have cameras, they need to have a better way of being able to get it because they put cameras outside. I thought the cameras were gonna be better than what they were. I didn't like having to go out there, take it down and try to recharge them, and then go back out there and hang them up myself. It's like doing their job. They need better cameras. They had the camera going towards the street and every time a car passes by, I get it on my computer. I didn't like that either.

Updated on 10/27/2021: I have been trying to schedule the installation of smoke alarms and add smoke alarm monitoring to my account for almost 6 months. We have scheduled two appointments and no one showed up for either appointment. After the last review the company response was they would call me. I never heard from them. It is nearly impossible to contact them. I recommend you try to calling them for anything and see what happens. As soon as my contract is up I will be going with another company.

July 6 & 12 sent me two parts to update my system; it did not work. Set an app Aug 2 for them to come fix - no show and no call/I took off work. Next available appt was in Sept. I canceled service. They took Aug payment even though I had no service July and Aug. Then Sept 10th I received letter stating they will not cancel my service until they receive their last payment. We are grandparents raising 3 of our 6 grandkids with no security system.

The technician talked me through my upgrade. She was knowledgeable and was not afraid to ask a coworker for an answer to a situation that might come up. The technician was thorough and tested our system completely. We would recommend Brinks.

I started this process months ago. I have a my own account number but they are still billing my husband's account. I was told to pay this bill until my panel was upgraded. It was upgraded September 3. I tried to set up automatic payment but it won’t let me. I have been on hold with Brinks for approximately 5 plus hours. I received another bill in my husband's name. I’m waiting to pay it when I hear from someone.

I called in to schedule a install and the gentleman who worked with me was great. I am usually impatient but he was so easy to work with and actually found out that my second account wasn’t renewed and he took care of it!

The representative did his very best. The sensor arrive thru regular mail which should have been expedited and when I finally received it. It was ONLY the instruction book NO sensor. After calling back, I had to redo the entire order and wait another week. When that arrived it was only sensor and no book.

My girl helped me immensely to resolve my issue! All I really need is for y’all to mail me a sign so that I can tell the World I’m good with Brinks and that’s who covers my property!!! So I’ll be expecting a sign soon I hope.

I can honestly say that every encounter I’ve had with your company and representatives has always been very pleasant and my issues which have never been very serious have always been resolved with one phone call. Your staff is very friendly and knowledgeable! Keep up the good work!

The technician was exactly on time. Did a excellent job. I had previous issues that he was able to not only find problem but also repair. Was very professional. Would highly recommend. Customer service also a big plus. Had this security system for 20 plus years. Have never had a unpleasant experience.

I requested new key fob on 8/23. I was told it would take 5/10 business days. I have called three times and still have not received a new key fob. I am still waiting. I am very disappointed with the service.

Technician was very helpful helping us understand everything about the installation and how to operate the alarm system. The only thing missing is the sign to put in our front yard. We plan to call in to have one sent to us.

Somehow my account was linked to another person. My home system was left out of my control while I was on vacation. Brinks placed no priority on fixing the problem, even though it was of their own doing. Finally a month later I’m back on line.

The Agent called to let me know he was on his way. Was very professional. Came in wearing his mask. Addressed my concerns. Took care of the issues I was having, answered the questions I had and was on his way. It was late; but I felt comfortable with him. He was about business. Thank you!!

The outside camera is working after two days on the phone and my door bell camera still not connected yet after 4 days on the phone and we're still trying to get it connected. Right now I don't know what to do about it and I still trying to get it connected and working. I don't know what to do about it and I don't know who's response or who's to call to fix the problem.

Scheduling and connecting with BRINKS was awful. The chat suggestion is a joke. TIME Waiting for a human being was just ridiculous. People's time is too precious. It took so long to get through to you guys. It was hard and made me question the referral from AT&T DIGITAL and the referral to BRINKS. Communication with tech went nearly off the cliff on the final day. I just wanted my install completed. It happened. I don't give up. My life story proves it. I even suggested that I'd look for another company and forget about BRINKS. Perhaps they will prove themselves. Here's hoping. If not, I'll move on.

The company did Update on my panel but caused the problem that one is sensor no longer working. After I called customer service, Days later the technician came again. After 2hrs trying the problem still there. They finally replaced the new one for me.

The advisor was knowledgeable and very helpful. Put my mind at ease. I did not enjoy the extremely long hold time to be acknowledged. Also the options are too limited. Maybe add an option called “something else”. Thank You for asking for my input

Since the covid has been upon us all they have been working from home or short staffed. My contact order of who to call first was not correct. And whenever I tried to call back it was always a voice recording putting me on hold. I finally got a better number to contact and got my contact list upgraded. I now can get straight through to the dispatched caller and I am the first contact when there is an alarm going off. Now I can honestly give them 5 stars!!

It makes me feel secure when I am home, and my house secure when I am away. The service is immediate should there be an issue. The technicians are knowledgeable and pleasant. Brinks has been my protector for ten years or more.

The whole process was good, The installer and everybody who did have anything to do with getting me straight was great, but, now I’m having issues with my video bell and connection to my phone as well as my family.

I called for 2 needs. (1). Alert that I was not going to be home for a week. (2). Update my contacts and access to the control panel. Tech Support rep was excellent. We took care of both of my needs in a timely and efficient manner.

I had no issues or concerns. The technician was very good and knowledgeable. The customer service representative that scheduled the appointment was very good and helpful. I was very satisfied with everything so far. I was thinking of terminating my service with the company. However I will remain due to the outstanding service that was provided.

After spending 2 hrs, 34 minutes and 31 seconds, the problem could not be resolved. This problem started back in early April of 2021. I requested for a technician to come out to see what the problem is since technical support can not fix the problem. I was told that due to COVID-19, technicians are not going to homes which I don't believe because I had someone come out when my smoke detector was going off continuously.

Was without security for almost 2 weeks. Waiting for bathroom sensor to arrive, after carbon monoxide detector issues.. Thought it was resolved but it wasn’t. The repairman came back to fixed that issue on Monday along with the tech person at Brinks. Brinks was showing carbon monoxide detector sensor to be a different number from the one that was programmed in the system.

Service person was a day late and calling on hold for way too long for service call. On wait for 2 hours. The service guy was good but had no battery to fix. The lady we called sent us the battery. Sent FedEx next day.

Brinks Security company has excellent customer service in educating customers on the system that best fit their home for better protection and their prices are very good compared to ADT and others. Brinks Security also provide 24-48 hours installation with professional technicians and customer services.

I very much appreciate the young lady that helped me to recover my service due to the fact that I don’t answer any high risk calls which could have been from Brinks & had not received any notice by mail even though stated that it was mailed out to me. Thank you.

The Brinks Home Security system is an excellent set of devices that are not only functional, but are easy to install. While they may be burglary proof, the window devices are not babyproof. That is, if you mount them too low on the windows.

Email Brinks 2 days ago about window circuits 2 that open and closing since installed. No answer back and wait is lousy. Installer very good but left some problem. Switched from digital life and did not these problem. Overall system is ok.

Tech checked out the control box (ADT) but determined the battery was not expired as the panel had indicated. He also checked all the alarm sites and found them to be okay. The tech suggested I get a current Brinks control box as the ADT one is very old and outdated. It is also difficult for me to use. I have tried to contact Brinks to get an new one but have not been successful.

Have Simon XTI security system with red battery notification. Blake last person contacted from other tech support contacts received instructions to remove battery and have it replaced... battery & bulbs had to build substitute. I installed. System was working but still battery error. Blake explained email about package Coming on 17th was new battery. Also took time to explain why system no longer taking video when alarm triggered. Had originally done that. He also explained how to get doorbell picture and explained would need electrician to do wiring from inoperable bell so camera and bell would work. Charge electrician but Brinks no additional charge. I will do later, but appreciated all info and will send new brinks sign. Great customer service!

I have had Brinks in my previous home but the buyers decided after the sale to not take it over. I still had 18 months on my contract. Brinks worked with me and gave me a great deal for the same equipment. Brinks had a local security company do the installation and they were very professional.

My experience from the beginning with John via text all the way with the Tech who serviced the equipment was excellent! My first experience not so positive. But once John got involved everything changed. He modeled what we said in the service industry! You touched it you own it! And he owned it until it was resolved!

After attempting to put a new board that Brinks sent me for my older system after speaking to a rep I decided to go with an upgrade to my system. I wanted to have an install do the upgrade but no one is available before I leave for the winter. I had to call again to have a change order. Hopefully I will be able to install it myself.

Burglar alarm was going false alarms. Contacted Brinks. They advised battery was low. Bought a new battery still not working. The technician gave after 2 weeks and had to redo the entire system. After contacting Brinks for 5 days waiting on hold for 2 hours. Very dissatisfied with this entire process.

Was having trouble with our alarm panel. Low battery on “glass break” and low battery on smoke alarm. Need to know where to locate the device to replace batteries. Find your employees helpful and patient which is very much appreciated.

I contacted Brinks because I am enrolled in paperless billing and I am supposed to receive my bill by email. Since Monitronics became Brinks, I have yet to receive my bill by email. It is Quite frustrating because I may forget to pay my bill on time.

Service tech was very helpful and friendly. He addressed issue and set us up for a home visit. The tech was able to mail us the part we needed for repair and scheduled a time when the new, updated panel will be installed.

I think her name was Kaitlyn. She sent through for the error credit. She was very kind and I did not have any trouble understanding her. The long wait on hold was lessened when she was able to take care of the problem.

Updated on 09/17/2021: Every day that passes speaks to lack of communication and response to confirmation to cancel service request from Brinks. This at the end of a five year contract. No phone connection by specialist handling cancellation of service; waited on line up to 30 minutes. Then no response other than, "You will hear from us on ConsumerAffairs." This simple task then turns into something much more time consuming than warranted.

Have had our alarm system for years. Always feel safe and secure. We have peace knowing our home and us are well protected 24/7. Have had no problems with our system and they are always on top of things to keep our system up to date with the latest changes.

The alarm kept going off. (False) Alarms all during day and night. After sending two servicemen the last one was able to correct the problem. He was a very nice person. I would recommend him to all my friends. You should hire more people like him.

Unfortunately the first 2 Tech Support Reps didn’t want to bother helping me set it up because the length of Time doing so… The next 2 Reps did their best to help me set up the new Brinks System… I truly appreciate their efforts… So the first 2 Rep I give a 1 Star and the next 2 Reps I give a 5 Star…

Technician Joey was fantastic! Knowledge, courteous and speedy. It was an excellent experience. I highly recommend Brinks to anyone. Joey was careful on how and where he mounted the camera and took into consideration the way it would look to keep the room looking clean of wires.

I've been happy with your service when I get to talk to somebody but I'm not happy with the wait times. The wait time just pitiful. Sometimes it's hard to understand the people you talk to but the last person I talked to was very helpful and I appreciate it what she did.

Camera was not recording when my landscaper's crew was working in my front yard, in some cases not even ten feet away from the door camera. The camera didn't record any of their activities. One of the crew members even came on my porch and that wasn't recorded! I explained this to the tech agent and she checked the sensitivity of the door camera and increased it to the highest sensitivity.

My cloud storage maxed out at 1000, my space allotted upon Brinks contract. It’s necessary to have cameras on 24/7. Was helped to increase my cloud space. The price was more than fair and should resolve my problem. All handled by Brinks team for me. Thank you.

Hard to get someone to answer the phone due to long hold times, but once they finally answer, they treat the customer well. I tried to get in contact with Brinks regarding a service call and spent a total of 60 minutes on hold being transferred around.

Service was professional and tech was knowledgeable. Good quality C/S, too… Tech let me know when he was expected to arrive. Tech finished the job in a timely manner. My questions were answered. My being with Brinks for several years was deeply appreciated.

I think the monthly cost to pay is too high. There are other companies in the area like SimpliSafe which offer a less expensive service. I have been with you for many years and the cost is too high. There are some of my neighbors that were clients of yours and have changed to SimpliSafe. Could you offer me a lower monthly fee?

Quite pleased with the professional and efficient manner in which the tech completed the job. Although the work order did not include my camera installation, he saw it on the original from Brinks and he installed it. Also, I appreciated him assisting me with the setup of the app and guiding me thru the website. Thank you.

I have called multiple times to be put on hold more than once. I have been basically passed around from person to person and no one has fixed the issue. I end up getting frustrated and just hang up the phone and try again at a later date to try to get someone to help me but the same thing happens or it’s a 20 to 30 min wait time. I’ve also tried to text but that in itself is confusing and doesn’t get the proper options. My garage door opens randomly and that’s not a good thing. I also don’t know if I have my alarm set and it opens on its own then will that set my alarm off.

I am very pleased with our security system. I feel safe and protected when the system is armed. It's easy to operate. Good value for what we pay. There are a lot of other companies available.. but for the money I know this is the right system for our home.

I have always received good service & have had any questions answered so I could understand. I will recommend to the people who bought my property. They were on top of it for getting to you right away if I set off my alarm.

My experience with your company has been excellent. Never a problem. I’ve used other alarm companies. So far you’ve been by far the very best. Have no intention of looking for another company. Finally, the system we bought is very easy to use.

The phone service is top quality. However, the technicians that come out are not. I have had a low battery warning for a year. When the guy came out said he replaced it and that the light go off in a few minutes. It never did.

Brinks hardware was installed by a professional and informative technician. Additional control devices are easily added on my own. Nice to have peace of mind in case you need it and great control devices to ease your daily routines. Really happy with Brinks customer support as well assisting in getting anything resolved with just one phone call.

I have called several times trying to get help and have been put on hold for a very long time each time I called. I was promised that they would send me a letter with information I requested and they told me the letter was in the mail. I never received it. I tried texting and the same thing. They promise to help but don’t. I am very disappointed in this company.

Worked with me over my account issues and came to a mutual agreement. My account was compromised causing the auto payment to go unpaid. Also I did not feel the alarm was responded to by local police and this was looked at too.

The techs did not finish all that had to be done. We had to call to have them come back. The day of the app. a dispatcher called to ask if we really needed a tech. We told him to look at his chart. They did not replace a battery that is low. We were told by customer service to send us is chargeable. That is wrong. We never paid before. We are not happy at this point.

Tech was amazing. Quick and knowledged. Super friendly. Quiet and made the home look great. He was super professional. On time and efficient. He called ahead and made sure we were home. Great job. Super grateful for him. He should be given a raise or something. Great guy.

The system and service is great. Only problem that I have is they are back ordered on an exterior camera that I need. Wish it could be done already. Been waiting a while. But the equipment seems quality and sharp looking.

Hard to get thru on the phone and was being charge for something I was never told the remote keyless entry remote. I was on the line for a whole hour waiting. That’s ridiculous plus I ordered a sign for my front yard and have not received it

My experience with Brinks is good and it’s a good value, my only complaint is that they don’t send anyone to do any of the installation and I’m a senior so I have to pay someone if anything needs to be done.

Troubleshooting seem easy. Needs batteries will take a week to ship. I feel it should be shipped overnight. Hope this solves the problem. Will see. Took 1hr and 20 minutes on the phone. Wait time was also long

I called customer service to update my autopay for two accounts. The representative was very professional, helpful, and really nice. He got me set up really quick and asked if he could help me with anything else. Great customer service.

Explained issues with my acct/billing for last 9 mos (my error) changes in billing address, paperless billing / payment options. Was very helpful, knowledgeable and pleasant. Took time to explain why I was always behind on my bill & why I had late fees.

The tech can and diagnosed the situation quickly and got me back running in no time. He was very friendly and was very informative about everything that was going on. 10 out of 10 experience and very happy with my endeavors with Brinks Security

Would recommended system to anybody that needs security for their home. It only screwed up once that I know of. Otherwise it's working very nicely. My brother has a system to which is an upgraded system and he says that is is working fine

It was all good while you hire them, of course. While we had to discontinue the service because we were moving to another country, all the problems started. They asked me to send documentation to prove we were moving abroad, and then we were able to discontinue the service without penalties. I did so, they lost the documents I sent, continue charging me, and there is nobody to talk nor via phone nor via email. When you need them they disappear, and of course, they keep your money. Horrible experience as a loyal customer.

I get it that you guys outsource to other companies for installation of your services but this needs to stop at this point!! I’ve been waiting over 4 hours and nothing!!! Been on hold for 30 minutes not to get a foreign lady that was very rude and was determined to talk over me. All she had was excuses! I don’t need that. Make this right! Brinks needs to get off their butt and send someone from brinks directly to my home! They're quick to take my money but slow to resolve my issue!! I’m posting this negative response everywhere I possibly can!! This isn’t good customer service. It’s very terrible never. Never again!!! Go elsewhere. ADT actually comes out to service you. Not some third party company that doesn’t give a crap about the brand and protecting it!!! Spend your money elsewhere!!!!