Brinks Home Security™ Reviews

I’m very please that I called and c/o the door bell not staying on. The rep was very nice and understood my concerns and send a tech to replace it. The tech was very knowledgeable and professional. He also recommended the Skybell be replace. I’ve had no problems since.

The various customer associates were very helpful very professional, very kind and listened to all my concerns and issues, due to the great service I extended my contract for another 2 years. Only thing I am waiting for is a doorbell camera that would be a great addition to our Brinks Security System. Was told that I might be able to get one as a promotional item.

I was pretty happy with the customer service, the only reason why it didn't get a 5 star was just the wait and hold time I had to go through took forever. Total Security was a 5 star. The tech came out changed my door sensor, talked to me about how to upkeep and adjust sensor if necessary..

My installer was ON TIME AND PROFESSIONAL. Great job replacement of 4 camera and installed one outside camera. Very little mess and cleaned every area. NO damage to my walls.. Explain use clear pictures and was polite very pleasant. Thank you for a job well done.???

I have been a customer of the Brinks/Ring Home Security System for approximately 2 years; and I am very satisfied with the product. However, I am not satisfied about having to pay additional cost when the System malfunction, to have a Tech come onsite and address the issue. Otherwise, my overall satisfaction is that the Home Security System is a great one, when it works properly. I have and will continue to recommend it to others.

Not only do we feel safe, but Brinks is responsive even when it is an accidental glass break or other issues. They also came and did a no charge system update recently without us asking. Techs are knowledgeable, friendly, and quick.

The problem with my security system was fixed quickly and now it works well. My sense of safety has been greatly improved! My service man was masked, pleasant, and explained everything as he went. Kudos to West Security!

The system had a malfunction, the alarm of no signal was sounding very often. I called Brinks and they were very friendly and quick to respond. They came and replaced the communication system to a 4G, the problem was resolved.

Could not shut it off. Code would not punch in and this was at 4 AM. The man at the other end didn't know what to do either. After constantly punching it in the code in for at least 15 minutes it finally shut off. I'm not finding the panel easy to negotiate or to see what my settings are.

Satisfied but disappointed termination requires approximately 30 days. Also, I noticed while a customer some miscommunication. Otherwise, service was fine. I had to request termination because the house was sold where the alarm is, and my residence has Frontpoint.

The only complaint I have is that my alarm beeps regularly and the box with the exclamation point blinks and when I push it it says radio modem failure and it displays the time. I need someone to explain to me how it's going on. I’ve been meaning to call you guys.

The service was great, I just wish Brinks took responsibility for a panel that did not work and had to switch out and not charge for non functional equipment. The Customer service and service techs were awesome, fast and friendly.

The technician that came to my house to update and check all my alarm for me that other technician didn’t finish he was wonderful. Thank you Mark. I really appreciate you take the time to make sure everything is working.

Very helpful when reached the correct department and person to run a test on my security system. Detailed information on what to expect when test was run. No problems or concerns after test performed successfully.

You recently upgraded my thermostat. Not a good experience. I have called tech support 2x and I gotta change batteries every day. Called for in home service repair and did not show. Very unhappy. My house is hot when before I had to constantly turn my air unit down. Very unhappy.

New customer transferring over from Protect America. Short term experience has been mixed. Great Customer Service personnel, but follow through less than optimal. Yard sign and decals were promised right after transfer but were delayed in arrival. Communication concerning delay was nonexistent. Thus my rating of good not great!

I have contacted Brinks twice trying to get a replacement sign for my front yard. I still haven’t gotten a sign or update on a sign. Am I not a valued customer because I’m on a reduced price veteran plan?

Very professional. The only thing is they didn't reset my panel so the FC code would stop showing. Had to call myself to square that away, but just an inconvenience more than anything, not worth dinging them for it.

Have not had service since 8-27-20. Call twice to talk to a technician for assistance. Held for an hour call. Was disconnected. Second time called again. Held for another hour to speak to someone but problem not solved. Ask to speak to supervisor but each time no one available at the time. I would have to hold the line again probably for another hour. Have been with Monica and others for almost 10 years. Brinks has really not been doing good job lately. Having to wait over an hour to talk to someone and not getting the job done it’s not a good thing. Seems like Brinks has more work than they can handle. This is the first time I speak badly about some company.

I called many times and was disconnected many times after waiting for 26 minutes or more. I tried the texting a few times. It could not even allow me to tell my problem. The categories were too specific. Finally, I pushed the Spanish button. The the wait was shorter and she didn’t disconnect me. She was the most helpful of all.

Overall my experience has been great so far. There was/is an issue with being charged for a past and upcoming installation. Also I had to call in to see why I had not received a statement. The corrected statement came and it still seems high to me. I am having a doorbell cam installed for free, so we shall see if that happens.

I had a 7 camera DVR system installed this time around and the service was excellent and I am pleased with the recording device. Initial agreements got crossed some but Brinks corrected and made everything right. This is my 3rd alarm vendor and I am finally pleased enough to want to stay with them for as long as they continue to provide this kind of service and support.

After waiting two months to get installed my cameras do not work. Then was told I could not it fixed until October. This is so unacceptable and unprofessional. Also holding on to talk for customers service for two hours because this is so important to me. You are billing me but I am not getting the service I expected.

Specialist did a very quick thorough job explaining product, installing equipment, and also explaining how to set the system on and off. Also explained the web install and or cell phone install. Professional attitude and quick service.

I’ve had great service for years. Their response time is immediate when my system alerts an error or alarm. The only problem I’ve had recently is scheduling a prompt service visit and am having to wait almost two weeks to get a door sensor replaced which leaves my house unprotected during this time. It’s due to COVID issues but still feels a little too long to have to wait.

I was very pleased with the speed of making appointment and the professional work and attitude of Jeff as he installed the equipment. He answered all questions and concerns as he worked on the installation. Would recommend the company and Jeff for the customer service provided.

I had very good service from the installer named Andre. The first doorbell was defective and rang a few times during the night, and I couldn’t access the camera through my phone. I am a little disappointed the Brinks Co made me do a 1 1/2 hr session of troubleshooting over the phone with them before they approved the replacement. Between that and how long you hold before getting a technician on the Brinks line, it is a lot of lost time to the customer.

The tech that reset up my front door camera was Excellent. Brinks should model this young man's technique for resolving an issue:

The service technician came on time and professionally did a great job with updating my alarm system. He explained all activity and helped me to reset my alarm code. He was very thorough in checking all facets of system. I hope the company sends me a Brinks sign for outside my house to show others who protects me!

So far, the customer service with Brinks has been very uneventful but it's been very good. I've had a very positive experience.

I renewed my contract with Brinks after they had purchased the company I was with. The only issue I have is the company that I had never offered the warranty. One of the devices that I have which is the smoke alarm keeps going off every so often. I did talk to the representative and that was when they told me that because it's not under warranty, they couldn't do anything about it. It doesn't make sense that I'm with them, I'm paying monthly payments, and I have a device that keeps failing. I would think that because we are getting false alarms and the fire department is being dispatched on a faulty case, Brinks would wanna do something as far as replacing it.

Been on hold waiting on customer service for almost an hour. I guess the reviews on here are accurate. This company boasts about having top notch customer service and that could not be further from the truth. Thanks so much for wasting my time Brinks.

I've known about Brinks for a long time and we purchased our system years ago then we upgraded it. That was pretty easy. We had a repair and when I was talking to them, they said they could extend our service for another couple years so I went ahead and did it. I had the doorbell through Brinks at first. But I wouldn't get notifications and it wouldn't record. I took it out and I put in a Ring system. Now, I have eight cameras and a doorbell through Ring. When I had a problem and we had some things going on, Brinks sent somebody out. From the time I called until they came out, it took a little bit longer than what I would’ve liked. But the guys who they had out, had always been top-notch.

We have three levels in our home. My mom is on one level and I am on another level and we couldn't tell when somebody was in the middle level. We got a home security system to know when we had traffic in the house. I'm interested in setting up a camera on the second floor. I’ll know or she’ll know how to look at it on the first floor. I hear my friends talk about them having a camera here and there, but I haven't really explored it. Any time you say spend money, I’m the person that you don't wanna talk to in the house. I spent $158 to put a panel on the first floor for my mom when all the panel really tells her is somebody opened the front door but doesn't know who opened it. When she's in her bedroom, she doesn't even hear it so I'm thinking is that really helpful? But because she wanted it and she lives here, we got it. But if they are outside barbecuing, hers is so sensitive and right there near that area that it sets off the alarm on the first floor.

I had Protect America, month to month, no extended contract. I tried to cancel in April. They said I had to wait 2 months, not sure why. I tried again in June, no answer when I called multiple times. I wrote the cancellation letter, no reply. I stopped autopay. Now I'm getting dunned by Brinks Home Security and threatened with collection agency. I was never monitored by Brinks and have spoken to their accounting department several times with no resolution. I plan to take them to court, even though it is a small matter. They send me "please come back" flyers offering service from $14.95, so they know I am not a customer and never will be.

I was with Protect America and Brinks bought them out so I just stayed with them. They're easy to work with and they're accurate. When they had someone out, the process was pretty awesome. The guy was great and was done in about an hour. My system is working out very well. We got the cameras so that's a little bit better and it's easier to use.

I'm going through a bunch of changes with Brinks. Everything's got a price tag on it. I've been with this company for a while and right now, I'm not too happy with them. I recently moved from a property that I lived in for about 15 years and I was covered by them. The name changed about three different times then the service would change. When I moved back here in July, I wanted a new service put back into the old house where I was. They wanted to up me with new equipment 'cause the system that was in here was back from maybe 20 years ago.

I was a satisfied Protect America customer from August 2016 until Brinks Home Security acquired Protect America in July 2020. I did not think there would be any change in quality of service until I had a technical support question - I was repeatedly kept on hold for as long as 45 minutes and was then transferred multiple times (each time I was required to hold again). And my question was never resolved. Based on this experience, I decided to change my home security provider and did so. I contacted Brink's Home Security in early August to notify them that I was cancelling my service. They indicated I had to complete an online 'Action Required to Cancel Service' document - which I did and submitted on August 6.

For a brand new home, I wanted security. I had a security system for 11 years. I was with Monitronics and Brinks bought them out. Their customer service was great. For any problems, customer service calls me right away like when they needed to change the panel of my system. The guy who came for that was awesome. So far, so good. As soon as the doors are open, the system gives you an alert right away. I like it and I'm happy with it.

I had had one incident of an intruder in my home while I was home. A home security system seemed like a good idea and Brinks was offering a really good price at installing a system. I was happy to get what they were offering and didn't go with a lot of bells and whistles. Since that time, I've had the system in my house. It's nice to have a sense of security when I'm here. I had a second episode with someone trying to get into my house when I was home again. Since the alarm went off, I woke up hearing the alarm and the police came because the alarm company notifies them. They didn't catch the man but I was safe.

Called to cancel. I was told they’d email documents. Waited the required 48 hours and nothing. Called again. The excuse was the documents did not get to me cause my address was sent in all caps. Lame excuse. They “resent” documents. Still haven’t gotten them. This was not another mistake. Brinks does not want to send me cancellation documents but emails telling me don’t go can come through.

I've had Brinks for 17 years and I love the system. They’re a great company to deal with than dealing with ADT. One thing though was when they came to do the upgrade on my system, they didn't upgrade. But they gave me a new monitor. Also, when I reset the system, the glass break went off making the policeman come out. A tech came back and unplugged the one in the bedroom because he felt that was what the cause was. But evidently, it’s still doing the same thing so I don’t reset the system.

I always wanted to go with Brinks but Monitronics came by and offered me a deal. That's how I got them and I've had them for a long time. Then Brinks bought the company. With Monitronics, I would call and I'd get someone and they'd take care of the situation. With Brinks, I had a difficult time with the appointments which might be due to the pandemic. I was trying to get something done and needing to go out of town. I wanted it taken care of because it kept making this noise. And they needed to upgrade my system because it was an old system. I finally got to someone that took care of me. Once I explained that they were putting the appointment off way past the time that I needed to be out of town, they came out and helped. They did what they were supposed to do. I was really happy and they came out the date that I wanted them to come out. It finally got done before I left.

The young man from Brinks identified himself when he came into my home and told me what he was there for. It took less than 15 minutes to conclude the job. I enjoy the security system.

Brinks representatives came to my door and gave me a good deal. The installers set it up and they explained everything. Their customer service is always very helpful. They always alert me if I'm away from home and there's an issue. I've been happy with the service. When I first took them on, they wanted me to do a five-year contract. They also wanted to put a device on the windows in case the windows were opened up. But I have to have my windows open in the summer and even in the winter, I leave my bedroom window open a crack. So, they put a glass break detector instead. Then I did not want to sign a five-year contract and they went with a three-year contract. I was okay with that even though I wasn't real happy. After the three years, I was gonna cancel because I had to cut down expenses. But they lowered the price significantly. So I'm still with them. They also gave me a button for my husband, a button and it was a nice added feature.

I installed Monitronics in 2017 and it was bought by Brinks, everything was working perfectly until I moved in 2019. I had 1 year left in my contract. Brinks then sent a sales person(Jen) that did not do what we asked for. Instead of transferring the service, he opened a new account with another 3 years contract, months later I found out I was paying for two contracts every month, when I call him to complain, he then saw himself in that spot and paid from his own pocket the cancellation fee of my old contract and left us stuck in a new 3 year contract. His approach was misleading, unethical and all he cared for is to do his sale. Also the Skybell stopped working and we have requested many times service with no response from Brinks. Now Brinks requires 1429.78 fee to cancel this service that does not even work.

I was a Protect America customer for 7 years with no issues and received great service. I upgraded my panel and signed a new contract with Protect America on 6/25/20. Had I known Protect America was going to sell my contract to Brinks, I never would have signed. Protect America sent me a panel for Brinks system that incidentally does not communicate with the existing sensors that all over my house. Basically, the panel they sent is worthless and does not do anything.

I used to have Monitronics then Brinks emailed me and told me that they wanted to upgrade the system at no cost to me. I called back and set up the appointment. The installation went excellently.

Brinks bought out our security service which was Protect America and our experience with their reps has not been very good. I can't understand them. It's kind of their accent and they'll repeat several times. I called Brinks because we had some problems with one of the sensors. I was going over what I had and asked, "Don't I have fire alarms?" They said, "No. You don't have fire alarms," but I know I bought two.

Brinks' customer service was very good. Their installers came out to install the whole system up. They were nice and polite. They got their work done in a timely manner and I couldn't ask for much better. The features are good. It set up my account, but I hadn't been in it through the mobile app. So I had to call in and get some help with that and that worked out fine. I was given these little things for if someone fell or something. But they're sitting exactly where it has been placed because I don't know how to use this particular device. It just has buttons to show mainly what's on the app. But I'm not dissatisfied. I just don't know how to use it. I would like to find out more about that.

Ever since Protect America was taken over by Brinks Security the customer service has been horrible. I called and was on hold for over an hour. When they finally answered, I spoke with a technician that either didn't understand English very well or was not well trained. We spoke for over an hour and resolved nothing. Their app say they are available 7 days a week and when I called on a Saturday, I got the message that they are open M-F. When I called today, I was on hold and bounced around from person to person. I wish to cancel my contract and there is so much red tape just to cancel. I would advise anyone looking for a security system to look for a customer service oriented company. They say they were rated #1 in 2018 but today we are in 2020. I can't believe that having a customer on hold for more than hour can maintain that rating.

Brinks bought the company I was with. I noticed they seemed to correct a couple of things I had noticed about my box. They also helped me install a missing window thingy that I hadn't put in, that I lost one when I had gotten the service. It was in the basement so the man had me running up and down the stairs, 'cause I had to put the phone back in just to hear the thing. But it was actually a good exercise and it was kind of fun, and I was very pleased that he stayed with me throughout the whole thing. He did well and I was very appreciative.

Originally, I went with Power Home. Power Home was bought out by Brinks, so they just switched me. I just had an ordeal with the customer service. Very shortly after the warranty ran out on my control panel on my alarm system, I called Power Home. In turn, they referred me to Brinks. Jumped through all the hoops with this COVID thing going on, but they scheduled a technician to finally come out. Originally, it's gonna be three and a half months before they could come out. I said, "That's unacceptable. I'm going out of town. I rely on my alarm system. I have pets. I'm paying on a monthly basis for this thing to be monitored. And with this panel failing like it is, I don't have an adequate alarm system."

Brinks was a recognizable name in security, so I felt comfortable with them. When I had inquired, their representative was willing to provide me with a reduction in the monthly fees for the monitor service. The scheduling for the installation was good, but it seemed like they didn't have as many available days as they should, being a big company. They could have more coverage so that there wouldn't have to be a two-week or so lag between when you wanted to schedule and when the first available technician would arrive. Other than that, the technician was great. He explained everything. He was very friendly. He came with PPE. So I was really happy with the service once it was provided. It was generally a really good experience.

We got Brinks for its price and there was not any problem signing up. We just had to pay to get it transferred to a new house and I didn't know that. I assumed that we had been paying for it the other house and it wasn't gonna be an issue to get it here. The technicians that set up the system were all very nice, and it was very quick.

My experience with Brinks has been poor. The customer service has not been great. Due to the Coronavirus, I had my account put on hold and I noticed last month that they took money out of my account. I called them and talked to them about that. They said they were gonna reimburse my account and put my account back on hold because I wasn't working at the time. They said they would rectify it and put the money back in my account and it was never done. Then, I noticed again that they took $65 out of my account again. Brinks is a good system, but customer service may not be the best.

I went with Moni Security because they offered a great special. But it didn't turn out as good as I thought it was. They switched over to Brinks and I'm happy with it. They are prompt and they always call and check on my family any time we have an alarm activation. The texts are awesome. They come out and take care of anything I need. I like the system too and the way it works. It's very user-friendly. But we're having some trouble with our doorbell camera. I told my wife that she needs to call Brinks to get them to come out and look at it or replace it.

Someone broke into our car. They took my son's work bonus and keys and stuff and rummaged through his girlfriend's car. So we did an upgrade with Brinks. They did the installation about a week later. But the money had just been really tight with this pandemic and stuff and they said that I had to pay the full amount upfront. Other than that, everything is fine.

I like Brinks. I like what I've got. It makes me feel more secure in the evening when I'm asleep and I can't defend my home. The installation was great and seamless, and the installers were very clean and professional. They were in and out. I like being able to control the system on my cellphone.

I like Brinks. They're great. A couple of times when I opened my front door by mistake and the alarm went off, the tech called me before I even got to my place where I can turn off the bell. So, Brinks is doing a good job. They even had the cops here one-time. Something burned on the stove and my husband tried to get to the thing to punch the buttons out to get it to stop. It was taken care of. The cops came and they said, "Well, we're glad you're okay." They were nice about it.

Brinks is a great system and it works well. I just purchased a home and got a security system with them. They're doing great and I haven't had any problems.

For some reason, my doorbell camera disconnects once a month. Last time, they said they were upgrading the system so it shouldn't be cutting out. But still, it cuts out once a month. I don't know if it's my internet speed. My internet speed is supposed to be up to 5G now, but it's between them and Brinks. I end up calling once a month. The last person I talked to was worthless. I always call to try to reconnect my camera and the person doesn't know what she is doing. She kept me on for about 40 minutes, so I had to figure out how to do it myself without her. But other than her, Brinks has been pretty good. I've had good experiences with them.

Our experience was fine in the beginning, before Brinks came on board with Monitronics. Then something happened to our system where the battery had went out. First, we didn't even notice and then something had happened. I told my husband to check the security camera and he said that it wasn't working. We had called to tell them that our unit in the hallway was dead. They said that it might be the battery and they wanted us to pay for a person who'd come out to fix it. So we just left it like that. We kept paying and paying every month because of our contract and we weren't really having service. But on Brink's end, it was showing that the system was active. So we tried calling again. They told us that they could send somebody out, but we would have to extend our contract. We weren't gonna do that. So that was it. They should not be too salesy. We need the concern to handle the issue versus just throwing an option at us.

Brinks upgraded the board and the panel. I had a good interaction with the installer. He explained stuff better than the first guy that came out. The system is working better now than it was. It was out for the first three years. I didn't have the time to call in for it. It's such a long wait when you make a phone call and they put us through different people. But when the guy that came in this time, he told me why. It was because the WiFi had to be on 2G. It couldn't be on the 5G network. The first guy didn't tell me that and I kept running it on the 5G network, so it kept knocking out.

Brinks gave me a pretty good deal. The reps were very professional. They were very good about handling my question. Brinks is a good company. I feel pretty good about my sense of security.

Brinks has been there for a while and I like them. But when I first moved here a long time ago, Brinks wasn’t in my area so I went to the next one. I'm very happy getting with the company I had originally thought I wanted. Then Brinks came around and they bought that company. There was something on my board that I didn't understand, so I had to call them and it took a while to get through. I finally had to do a text call and I got a very knowledgeable person. They told me what was going on and they took care of it. I don't have a huge system and I've been able to take care of everything I need to. I have enough going on with machines that I don't want a lot happening. Just the way it is right now in our family, I'm very happy with my security.

I just got changed over to Brinks. I had started with a company called Vivint, and I kept Brinks to see how it would go. So far, so good. I had to reach out to their customer service one time and it went fine. They had to come out when we needed some batteries. The system works, and my wife feels more secure. We’d go out and we haven't set it right, and then we got a call in no time to verify it’s us. I’m happy with Brinks.

They were very helpful and very professional. Cory did the installation and he was excellent. Then I called Brinks and asked them to do something else. I requested for Cory because he was very good. He was very helpful and professional. He explained everything to me and how it was supposed to be done. I feel good about the system. But one thing I do not feel good about is the cameras. The doorbell camera and the camera outside are no good. They don't pick up what they're supposed to pick up on clear at night. I love the Ring but I don't like the SkyBell cameras. They don't sell a good camera. I am not so satisfied with Brinks. When my alarm went off one day, they didn't call me. I would never go into contract with Brinks again. I will never introduce them or bring them to anybody. Don't try Brinks.

My home security system was actually Protect America when I got it. I almost never even set it. But the few times that I've gone outside and opened the door, I get a text and a phone call right away. It’s fast response time.

I liked the price of Brinks. Their reps are very helpful and informative. The installation went very smoothly and it was fairly quick. The system is running very smoothly, too. I would highly recommend Brinks.

I contacted Brinks Home Security on 9/1/2020 to schedule my cancellation of the contract which is supposed to be next month (Oct 2020). I called at 9 am and spoke with representative #1 who told me he would send an email and all I needed to do was respond with my address on file, name and that I am confirming my cancellation request. When I got the email at 2 pm, I responded with the email like he told me to, then I received a bounce back email because the email I was responding to was a 'no reply' one. So that was not productive. Then, I called the cancelation department back right after the email didn't go through and representative #2 took my call, said he would talk to the first rep to figure out why the wrong email was sent. Representative #2 had me on hold for a few minutes, and he claimed he would be back on the phone with me soon, but he did not return, instead I got forwarded to another representative -- #3.

For background info: I have had this system in my home since July 2005. Although rare, the system will sometimes lose communication with the monitoring company. It has usually stormed in our area when this occurs (as happened last evening). We set our alarm into 'Stay' mode last night (August 30) at 8pm. At approximately 12:15am (August 31), the keypad began beeping as if the alarm was tripped. The keypad display showed 'bF' with the word CHECK. After entering our code + 1 to turn the sound off, the system went into ready mode but the display continued to flash the 'bF' with the word CHECK on the display.

Don't use them! They are terrible to work with. They hassle you all the time and do not provide good service. They change your contract without even telling you. And, they overcharge you! Definitely not worth it!

As a Protect America customer for 3 years with a house in NC and one in PA. Brinks took control of the Protect America customer base July 9, 2020. I have tried for almost 2 months to contact someone at Brinks to provide access to my homes remotely. I have yet to be successful in checking my status remotely. Neither from a PC workstation or via the phone app. Brinks suggests sending a text which no one ever responds. I have spent countless hours on the phone waiting for a person to respond and several time have been disconnected. Brinks touts ranked #1 by J.D. Power - In my opinion Brinks does not have customer service or technical support!

I had Brinks in our other house so it was easy to maintain the same provider at the time. Once I moved over, particularly the technician that seemed to be assigned to our house was really good. I like working with him so that's been a real plus. I was trying to get some installation done 'cause we have a lot of valuables and we wanted to get our house protected. They were very accommodating so it worked out.

My ProtectAmerica account was sold to Brinks. I tried calling Brinks on two occasions, both of which I waited over 20 minutes, still no answer. I wanted to test my system with a live tech support person, and the other call was to request my new yard sign and decals. I never had an issue getting through to tech support or anyone else at ProtectAmerica. Now, with Brinks, it's impossible to get assistance. I don't trust this company Brinks with my home security, I'm canceling the service. I know I agreed that ProtectAmerica can transfer my account, but I didn't agree that I would like the new company. If the service is this bad, then I'm canceling. No service, no payments. See you in court if that's what it comes to.

The people who had sold us the house had Brinks and it seemed like a logical decision to go with them. At that point, we already have an account with Brinks. We thought that if we wanted to go through a cancellation process and then try to start something up with a completely different company and perhaps end up with the same headaches. We just pushed and kept it with Brinks.

My sales rep told me at the time of sale if I moved out of state I would not have to worry about canceling. I didn't realize what he didn't say, I would have to pay the 13 months left. He even knew that CPI didn't charge me for over 2 years when I switched to Brinks. Big mistake switching over to Brinks. Thanks Brinks for shady salespeople so you can suck my hard earned money.

When I originally purchased my system, it was a different company. Now, it's Brinks and so far, it's been good. I like it. I turn it on when I leave my house and the only time I had an issue was with one of the sensors. It went off on its own and we still don't know what happened, but it hasn't done it since. I feel the quality's fine and I really like the app where I just message them and they walk me through certain things.

My account was grandfathered to Brinks because I previously had Protect America, I did not know that Protect America would transfer to Brinks, so I called to see when was my contract would be up, so I could make some adjustments. When I called in to customer service, my experiences with Brinks' reps have been bad. It was almost like you got to do it really early in the morning or really late in night before they close. If you go anywhere in between, you're gonna be on hold for about 45 minutes to an hour. Then, when you talk to someone, you talk to a foreigner and it just wasn't making sense. I was used to calling in and be put on hold for 15 minutes max and talking to somebody that I could understand.

I’ve had a security system for years and Brinks bought it from the company that I was previously with. So, I haven't had this service with Brinks that long but everything has worked fine. I got a letter in the mail about reducing my monthly bill and upgrading my system to a 4G LTE. The technician came in and made some changes to the monitoring unit and upgraded it. The headquarters verified what he was doing and made sure it was working before he left. I have not had any issues with it since he upgraded it. Prior to that, it worked and majority of the time, it was something that I did because I came home a couple of times and forgot that I had set it and then set it off. We had a couple of times when we had storms and the power went off, and it worked fine. I was notified that there was a problem because the power had gone off but I subsequently got text messages letting me know what was going on and it was rectified.

I decided to get a security system for protection and it works good. My motion detector wasn’t working and the customer service reps at Brinks were attentive, friendly and helpful.

I was dealing with Monitronics for years and I had great service with them. When Brinks took over, there was no hiccup in service and my alarm system paid off. I had an attempted break-in and it thwarted that. I wasn't home and some people tried to break in through the window. The big loud annoying alarm went off and chased them away. There was minimal damage to the window but though nothing really happened, that attempted break-in left me feeling horrible. You get that ugly, yuck feeling in you. The alarm system did what it was supposed to do plus the phone calls. The police showed up. So, it worked perfectly. I'm a big fan and believer in the home security system in that fashion.

We had Protect America. It was taken over by Brinks.. What a nightmare.. I still cannot log into my account online. I submitted a request to change my password as I could not log into my account, it took 2 weeks to get a reply. My Alarm never worked before and still does not. Try calling Brinks, every time to call them it is 15min - to close to 1 hr wait for someone to pick up.. I just want to cancel my account with what I had with Protect America. I just can't get through to Brinks.. Geez I am at wit's end. I am glad I didn't have a break in. Finally got through after a 50 min wait.. Guess I will have to pay off my contract with P.A. to get out of contract.

I started out with ADT and I wasn't happy with them. The reps who came who were supposed to look at updating my system were very rude. Now that I'm with Brinks, their reps have helped me anytime that I have called. They sent a tech named Jason out recently to update my new system and he gave me some information on things that I could do. He was really good and I was happy with the service. I really like my Brinks and my system from them. When I got my Brinks system, I told my mom about it and she put one of her own in her house.

This is the worst service I've ever received. Called for service and pressed button to receive a call when available. An hour later, received three call that said I was the next call. I have been on hold for over an hour now without an answer. I texted them and hit text stating they are busy. Requested a supervisor and no one has called back. They are breaking their contract. I don't want to hear about Covid because there are millions of people without a job that Brinks can hire. Use another company please.

My 3 year contract was over I was going to cancel. This is my experience trying to get someone to help and do what they say they were going to do...After the second call to an Account Manager Alice I thought I was going to continue my service. (Even though I had the name and extension of the first Account Manager Sean, there was absolutely no way to get a hold of him. Direct Dial and extension entered. Phone just rang and rang and rang, for days and days.) So I decided to call back.

My clients have Brinks and they said that they love the company. We tried them as well and recently, we had someone from Brinks come out and fix our panel. Ever since then, we can't use our app. On our app, it's saying that our panel is offline when it shouldn't be. It's also saying that different doors are open. Other than this issue, we love Brinks Home Security.

We purchased Brinks monitoring for our Nest home security system after a break in occurred in our neighborhood. The activation code sent by Brinks did not work from the onset. We’ve now called brinks several times over three weeks to correct the issue and have been placed on hold for > 1 hour each time. The representatives have been unhelpful and unknowledgeable and each time tell us they are unable to correct the issue and to call back on a different day and time.

Our Brinks service has been so-and so. I want Brinks to get on the same page with the reps who come out sell cameras for their systems. I had to go through a bunch of changes with them. Before things were all straightened out, they were trying to charge me $500 for cameras. Other than this issue, I'm satisfied with the system. It's great.

I got a security system to prevent my home from getting broken into. The installers explained how the system worked. The system is great. For the price that you pay, it's worth it.

Everything is working out great with Brinks and the quality of the system is good. However, I did not accept the camera being that I've already got a camera system around the property. I installed it about three years ago. When the gentleman came out, it was only one camera so I didn't need it. He was courteous and he went on to change out something within the box itself. Everything is super.

We had our service cut off almost immediately after missing our second payment with COVID going on, and then made a payment. They took payment from our account too. We didn't get notices or any calls. We just received a notice from the collections company. Lousy way to handle accounts, especially during a pandemic where people are losing their jobs. Stay away from them.

I bought some cameras from Protect America and that's been over a year or so ago. They charged me for using it. So then, I got HughesNet to come maybe about a month and a half ago, and the cameras weren't compatible to our Dish. So, they removed it. Now, I got Verizon coming in. They’re supposed to come and do construction of running wires to my house. Since Protect America is no longer here, once the cameras are connected to the internet, I'm wondering if I can just call Brinks 'cause that’s what I’m supposed to do with Protect America. They’re supposed to get it online and we’ll do have one camera at a time.

Brinks bought my contract so I was moved to them by default. Their customer service contacted me because my old service was going out. So, I needed to upgrade to continue service and it’s working great. The rep was friendly, knowledgeable and very nice. The installation went without a hitch. I received a text message about 15 minutes before he was gonna be there and I met him right at the house. He got it installed and made sure it was working and left. The alarm system does exactly what it's supposed to.

Brinks had a better price compared to other ones. The contractors were very good and when I reached out to customer service because one of the equipment had some problems, the experience was good as well as the system and the features.

My account was with Protect America. When Brinks took over, the automatic payment with Protect America did not carry over and I received a paper statement from Brinks. I couldn’t get hold of anybody from customer service, be it by chat or through phone, to help me access my account online via Brinks portal. Wait time through phone or chat is veryyyyyy long. Once I was able to get an agent on the phone, I was transferred to several departments and still, my simple issue wasn’t resolved. I hope I will get somebody from Brinks to help me after writing this review.

In our city, we have to have a regular license or burglar alarm system license registered with the City Hall. I reached out to customer service to make sure to update my license. At times, I also contacted them just trying to let them know about the lines. The alarm system is very good. I've got one camera up and I’m getting the others installed. When I leave home, the smartphone app makes it easier to turn it on and off while I'm either at home or away or coming home. I’m very satisfied with Brinks.

Nest users be warned! If you own a Nest product, the only option is to enter a contract with Brinks for 3-years. If you return those Nest products within 90 days after determining the product does not work for you, Brinks will still hold you to your contract. I'm in a 4-story home thus Nest did not work for me for a variety of reasons. Nest agreed, Best Buy agreed - and I got a full refund. This was less than 2 months after purchase. However, Brinks would not reason with me and would not let me out of the contract.

I hate Brinks. They don't know what they're doing and apart from the tech guy who has come out to my place twice, the techs are horrible. The reps don't understand what I'm saying and if they get frustrated, they hang up on me. I dread calling Brinks. When I call them, they want me to do stuff myself. It takes several calls before I get a good person who is willing to hear me out and send a tech out to my location at no charge. When the good tech came, he said that there was no way I could have done what needed to be done on my own. I have a lot of neighbors who are older people than I am and I can't imagine the runaround that they go through.

Very responsible and knowledgeable tech responded to re-do some of my equipment and make sure everything is working well. He even suggested a product I was curious about and why it’s better than the main brand being sold. Thanks!

Customer service was excellent. I wanted to upgrade our panel and I was given numerous options that would fit our system and budget. Didn’t feel like he was trying to nickel and dime me, felt respected during the call which is not at all common these days.

I just had upgraded my plan and put a new system in through Brinks and it has been very hard to get in contact with their 1-800 number. Still, their installer was great and their rep was good too. I like being able to look at my system through my phone.

Caesar was great. Took care of my technical problems and billing questions. He was awesome. I was not pleased with the lack of service on Aug 5th when an alarm went off at my house accidentally. Brinks dropped the ball on several issues including not talking to anyone at the house through the speaker, leaving a voicemail on my phone, disconnecting with my husbands phone because a code was entered. Sr Manager Shandon was very polite and professional. He is the reason I will stay with Brinks until the end of my contract next August. Several people I spoke with after the incident were not exactly customer service oriented or friendly. However, Caesar in Tech Support and Sr Acct Mgr Shandon are the type of employees you need!!!!

I was very happy with the service technician who re-installed and setup the security system in our new house. He was very efficient and professional in demonstrating the system to us and the instructions on how to use the system.

Spoke with Keisha (Dallas, TX) about a low battery issue. She suggested an upgrade to a newer, 4G keypad and inspection. She arranged for a technician visit next week. Keisha was a pleasure to deal with, very knowledgeable and thorough. Very helpful.

Home Brinks Security has excellent customer service and I love their security system as well as their phone app. Very easy to use. Very detailed. Have been with them since 2017. I highly recommend them!

The technician that came in both days was wonderful, very informative. Although, I was apprehensive because they had to come for a second time. The turn was immediate and done at my convenience, Again, the technician was awesome!

Used text feature to see about free upgrade. During conversation was offered a lower rate with 36 month contract. Called on August 14 to verify a service charge because I was told it would be free to upgrade my 2g network. Then I inquired about the new rate and she helped honor the rate. Representatives had positive attitudes and were very helpful with my inquiry.

We have had problems multiple times with smoke detectors over the last year. It has created a lot of frustration for my wife and I. The technician that came to the house does fine. My wife spoke with Shandon a supervisor in customer service a few weeks ago and he was very helpful. The alarms have been helpful except the fire alarm every time we change batteries.

Great job by tech who replaced my failed system (resistor or something blew out on my unit’s main board) came on time, did safe timely repair with good orientation to new equipment and instruction on YouTube videos to review if needed. However, several months ago I stopped getting automated notices of my alarm going off or being turned on or off when I am not at home.

I had to replace my wifi modem. That resulted in having to reset my skybell wifi password. I was having problems getting it set up and the technician was very helpful and patient talking me through the setup.

Lewis was fantastic at explaining everything and helping find the best place to place the camera. He did a great job and was very respectful of my property. You’re lucky to have Lewis working for your company!

I was a Protect America customer for years and when the acquisition to Brinks happened, I've attempted for two months to cancel my service. It has taken four hours on the phone (about 25-30 minutes to reach a rep which is required for cancellation) and when I finally got through and FINALLY signed the extra paperwork they make you complete to cancel, I am STILL getting billed. With no weekend customer service support and absolute failure in consumer protection, I would never use their services again.

I have been a Brinks customer for 4 years. Customer Service, more specifically technical support, has progressively gotten worse, but this week was over the top. After a 30 minute hold, I spoke to an agent who was not at all knowledgeable or helpful. I was calling to just reschedule an on-site system review promised to me when I renewed my contract. I had cancelled my April appointment due to Covid and was now told I waited too long to reschedule and was no longer eligible for it. When I asked to Speak to a supervisor, I was again put on hold for 45 minutes then disconnected. I have tried for 3 consecutive days to speak to a tech support person but am advised each time I call that wait times are between 30 minutes and hour. When I try the website chat feature I’m told to check back in a few days due to heavy demand.

We transferred from our existing house to the new house so, we just transferred the service with Brinks. It's been two months on this place but before that, it was two years. Everything's been great. I like that the smoke alarm and the carbon dioxide detector alarm are connected to the system.

I had Brinks before and I was gonna venture out to see what was out there. I didn't find anything I was comfortable with so I decided to call Brinks and see what they would offer me, and I liked it. When I reached out, I spoke with someone in sales. She was amazing and very helpful. She gave me all the information and sent me all the pricing. We scheduled the appointment for the install. Later on, I had to talk to her about a problem that I had with billing because they were calling me about something that she said she was gonna take care of. So, I called her directly because she left me an extension and she answered right away and took care of the problem. So, overall, I was very satisfied with her.

Brinks is not bad now that I got the little rough edges ironed out. The installer was an independent contractor contracted by Brinks. A local guy came out right away, had the new alarm box with him, put it in and tested it. Everything worked great but the only thing was that he didn't have the right kind of key fobs to leave it, so he left us key fobs that were not compatible with the unit. It took a lot of back and forth phone calls to Brinks to finally get them to acknowledge the fact that they couldn't be programmed. They initially wanted me to buy two new key fob remotes, and I said, "No. This is on you." They finally broke down and supplied two new key fobs. Once I programmed them to the unit, everything worked fine. We ordered a new upgraded alarm panel which is something that we could monitor with our smartphone.

I bought the Brinks security system years ago under Protect America. I talked to customer service to update me on any changes that may take place on switching over to Brinks. The reps handled my situation perfectly. There was no installation from Brinks since the equipment were the same ones from the prior company as well as the exact same package that I already have.

I am a former Protect America customer who was transitioned to Brinks upon the acquisition. Since the acquisition of Protect America by Brinks, customer service has been very non-existent. It is so bad that I have been compelled to post on-line comments about a company for the first time in my life. I placed several calls to customer service and also on-line chat for false alarms. The first calls I need to call back 4 times as each time I was automatically transferred my call was dropped. Finally I was not dropped but it took 1 hour and 54 minutes for an agent to answer.

I've had Brinks for eight years now and every time I call, the reps are always very kind. They answer my questions. So far, I love my system and Brinks. When their techs come out to do service, they do so in a reasonable time.

I've had a good experience with Brinks so far and my system is fine. However, when I tried to put their system in my grandson's home, it was very difficult. Two or three people's credit wasn't even good enough to get a simple payment plan. Brinks wouldn't put the cost of my grandson's system with a few payments on my debit card. For that house, I had to go to ADT because Brinks was so hard to get.

I had the company before Brinks. My dad got it for me and I like knowing that I have a security system and that it’ll hopefully work if I have a problem. I’ve talked to the customer service reps and did everything on my phone. The installers are doing the wireless now for me over the keypad but the other day, I opened the back door and the alarm went off but I never got a call. It also said communication error on my keypad.

I canceled my monitoring as of July 1, 2020, when I was with Protect America but Brinks bought them out in late July 2020. Now they want to charge me for monitoring & I am unable to contact them in any way, phone, (keep getting cut off), email, text. I finally mailed out a statement to them to stop billing me & that when they took it over I was already canceled for their ridiculous monitoring. For a security company they certainly are uncooperative when it comes to the consumer contacting them. Do not do business with these people.

I am now on my third attempt to cancel with Brinks (my account was transferred from Protect America). First call was 47 minutes of wait time and then a disconnect. Second call was a 50 minute wait time, spoke with a representative, and as we closed out the conversation, the call was disconnected. I have not received any emails regarding my cancellation request.

I've had Brinks since I moved in on November of 2019. It had the security system already in it and it was armed, but I didn't have the code. I had to change everything to Brinks to get my own personal stuff and be able to turn it on and off because they didn't give me a code. They didn't mention anything when I bought the place. So now, since that incident happened last week, everything seems to be on track because I called them and complained about it.

This company has taken over our account recently through the acquisition of Protect America. Since then, the alarm has lost connection to the network for a month. But clearly no one is actively monitoring the account, because I have not received any call about it. At the same time, the customer service is non existent. I have called and sent texts multiple times with zero response. I am wondering how I can cancel my account by some other means because no one is reachable. The automated voice on the phone clearly mentions many times that it has received awards on customer satisfaction, which is pretty depressing actually.

I heard Brinks was good and I liked the camera part so I got them. The system works good and I like it. I called because I had an issue with my cameras and the rep was fine. I had some issues trying to explain my situation. The cameras went off on me because of lightning and they were trying to charge me all this money. The guy came out anyway and fixed it but it wasn’t the cameras. He was great and everything is good except for my phone. I was able to see my cameras on the phone but now I can’t.

Brinks service has been better than what I previously had with Monitronics. Their reps answer questions faster and better. I had a rep come out the other day to install my doorbell with a camera. He knew everything and quickly realized that he needed to put an adapter on before he did all that. He was very professional and did a little upgrade on my system for me really fast. Overall, their system works well.

After paying for two years of a rather useless service I called to cancel and found out that I am in a 3 year contract that I can never get out of under any circumstance. Stay Away, or they will auto bill you forever and you can’t get out even by moving away.

I liked the reputation of Brinks and the equipment. I liked what the equipment would do for me in my home. Their reps explained everything thoroughly for me and showed me how the system would operate. I'm very happy with them. Since having the system, I can monitor from wherever I'm at. Brinks is really what we wanted in a security system at a good price.

When we went to Brinks from MONI, we updated the front door camera. Their service is good and the quality of the equipment is fine. I have no problem with Brinks.

The reps were helpful and nice on the phone but Brinks is not following through with sending me a label to return a camera that was faulty after their merge with Protect America. Even troubleshooting with the technicians, we could never get the camera to come back online so they ended up having to ship me another one that finally came back up. It was Protect America’s system and the reason I went with them is not so much as what you get in the equipment but the monitoring price and the price of the equipment itself. But I'm not impressed with how little equipment that you do get. This equipment is so cheaply made and it's overpriced. It's just a bunch of plastic. They're not the top-rated home security system even though they say they are on their website. All the websites for home security systems say the same thing to put themselves above the competition.

10 years ago, one of Brinks' sales guy was in the neighborhood. I bought their system and recently, he came out and updated what I have to a new system. Their prices haven't skyrocketed in almost 10 years. That's good. So far, I've had two incidents when I've had to call Brinks and their customer service has been good.

The times that I've needed to contact Brinks for something, they have been good at handling my questions or concerns so I have no complaints. I had a gentleman come to install the system when we moved in. He knew the best way to install stuff, so we went with his recommendations on the sensors that we brought from the previous house over. We ended up just needing one or two more sensors than we had before, 'cause there were more windows at this house. It would be nice to update the system just because I recently had a competitor come by and kinda opened my eyes a little bit to what's out there. But the price right now to upgrade the system just isn't right for me to move on.

The Brinks customer service was good and their rep assisted us very well. We had to have the system replaced. But it's functioning. We saw one small problem and the technician has to come back out and fix it. It's been good for two years. It just finally went out a week or so ago and he said he was coming back to fix the problem we have. He was nice.

My old monitoring company was bought out from Brinks, which was why I called them. My initial call was a good one but when the technician came, I wasn't given the items that they said that they were gonna give me. The technician was good and he was a nice fella with good customer service but I don't know if they notated everything they were supposed to do in order for him to be able to do his job. I was also told that I would get the Arlo in the mail before my appointment, which is in two weeks. It wasn’t fast and I still didn't get the Arlo in the mail. They weren't able to put up a piece of equipment for me, so I ended up buying another. My husband was gonna call yesterday to complain why we haven't received our Arlo.

Brinks took over the monitoring contract I had with a different company and they've been very kind, courteous, and helpful. It would've been a good idea if they did some kind of a wellness check on my system. I would think that they would wanna do due diligence and make sure their customers have the ability to have the correct protection for what we're paying for.

Brinks' Home Security's system makes things easy for me. During installation, they gave me a normal window between 9:00 and 12:00 which was unlike the 9:00 to 5:00 window that ADT gave. I asked the techs how many hours they were gonna take and they told me one or two hours. They finished within that time, cleaned everything and left.

I’ve had Brinks since I moved here just for security. My wife liked it. We bought it in 2015 and since having it, my wife is happier, especially if I have to go somewhere. I got the fire emergency hooked up and the system is good so far. The service has been great although I was trying to call Brinks last night. There was a funny sound coming out of my system and you could hear something like rattling. It was a weird noise.

I had two separate accounts with Brinks ‘cause I have a business and an apartment in Puerto Rico, and an apartment and a house in Orlando. It took a while to do online, but we were able to kinda do it with the agent patiently taking the time. She made all the adjustments and all the changes she had to do in the system in order for it to allow us to put them both on my Total Connect. Now I can see both. I can have both alarm systems set up through one Total Connect connection. I'm able to control my alarm in Puerto Rico and my alarm on my home from one app on my phone. Everything's good and I'm happy with Brinks. The customer service has been excellent.

Customer service has been pretty good except the last time the guy came out. One of my doors on my Ring had disconnected and they didn’t put it right. He came out and fixed that. Then one of the sensors on the back door wasn’t fixed right. He was saying that Brinks would charge me for something that they didn't do right. I tried to call them but I haven't heard anything, so I’m assuming they didn’t charge for it. I hope that when they're putting the system on, they have a monitor where we can look at it or tap it. It’ll be helpful that we can see instead of having to log in to our phone just looking at it on the keypad to see who’s at your door.

Updated on 08/12/2020: I received a follow-up call from Brinks. They credited my account for the days that my system wasn’t being monitored. They also said they would take care of the bill for the tech that came out to my house. I understand that they bought out Protect America during a pandemic and everyone was working from home. I do not want anything for free. I have been with Protect America for 16 years. All I want is a working alarm system. I have been very happy with the new system. I think they are trying to make this situation right and I appreciate it.

We've been with Brinks for quite a long time and everything seems to be working fine. My only complaint was the video doorbell that we were sent. Everything else that we have here is not hardwired and the doorbell was a disappointment. It has to be hardwired. I didn't realize that when they sent it to me so it's basically useless to me. For that, I agreed to have my plan extended for two years but it would be nice if I had a doorbell that did not have to be hardwired.

I’ve been with Monitronics for years and if I had an issue, it took forever to get through even if it was an emergency. Right now, I know it’s over to Brinks and I’m in the process of moving and just overwhelmed with it. I was looking online on all of the different things up at the front door. I’m gonna stick with Brinks and try them.

I lost communications between my system and the cell site. So the system wasn't reporting. Since I can't bypass the commlink, I had to unplug my system until the tech come out and replace my cell card. It was down for two weeks. But it's back to normal now. When we've had intrusions or problems, I normally called them and they took care of it right then except for this one time.

I was with Protect America and they transferred over to Brinks. I have 11 months left on my contract, so I've been with them for quite a while. When I got the email about the transfer over, I was connected with this young lady and she was nice, courteous and professional so I didn't have any problems. I wanted some signs because I have Protect America still up. So, I'm waiting on that but for the most part, I hadn't had any problems. The system is something that my son and I can work.

Read the fine print. If you encounter a problem with their equipment you will wait at least 50 minutes to speak with technical support. (They have a text option I tried twice and didn't get any help.) You will then be required to make the necessary repairs yourself. If equipment fails you will have to pay to have new equipment sent to you. (After 2 months the backup battery wouldn't charge - we'll ship one for $29.00). If you can't make the repairs yourself they can have a technician go to your home for a $50.00 fee. The doorbell camera really doesn't record all the activity at your front door... 6 deliveries in two weeks from Amazon and only 2 were recorded. Highly recommend that you do not sign up for this service. "Voted best customer service by JD Powers two years running..." I don't know how that is possible.

The previous owners of my house already had Brinks' system installed. I decided to go with them as well so I called and set things up with them. I had to sign a contract online and when I moved in, they sent a technician to check things and show me how their system works. The equipment at my new home is a bit outdated but still the system is good and it works as it's supposed to. Everyone from Brinks was helpful and they knew what they were doing. I feel safer with the system and I had a good experience with Brinks.

It was a friend of a friend who recommended me to Brinks. Everything seems to be okay but our alarm system is over five years old now so I wish there was a way to upgrade those that are set outside. There should be a kinda warranty but it is what it is. We live in Las Vegas so it's hot and the heat beats everything else outside.

My Brinks system doesn't work. My phone, for some reason, is not connected to it anymore. I got my phone disconnected in March 'cause I got a divorce. I called to give them my new number, but I don't think it's registering. Their reps have been super nice. The rep was gonna send somebody out, but because of COVID-19, I told her to wait. I also was gonna cut it off because I noticed that they creep my prices up every now and then. It was almost $50 and I was like, "I'm not paying that much." They took it down to 39, which is still high but it wasn't almost 50.

Monitronics put the system in and Brinks took over. They didn’t replace anything so it’s the same one I had before. I feel fine with it and I’m satisfied.

The system works really good. It's simple. I like that a lot. We use it in a business so I've got about 15 people using it. We don't have any issues with it so it's great. Also, the rep that I dealt with was great. He helped me and answered my questions.

So far, Brinks' system has been great for me. We've had a few calls go in to them and their crew shows up very quickly and promptly. The system works with no problems. It's easy to program and it's easy to add my people with different IDs and security codes. I have a teenager and if I have to let someone else in, I can restrict. I know exactly when people are coming in and out. I also know if my daughter tries to sneak out of the house. If people try to break in, an alarm will go off. We also have a plan with Brinks such that when someone would try to force me to put in my code into the system, I would have to use a special code. Plus, Brinks has upgraded the system twice since I've had it.

We've had Brinks for our home and our rental property and we have been with them for so long. Everything is way too expensive but I like their response. If the alarm goes off, they make an effort to contact you. I have one tenant who had a problem with setting her remote off, and she didn't know if she was setting it off or if It was defective. But the boxes are stable.

I got Brinks in my rental house. The second home where I live now, I didn't want to go with them. But that was the only alarm system my wife understands really good without having to go through training again. If not, I would not have gone with them. I am not really satisfied with them in a lot of things. They would tell you one thing, then when you needed that particular situation, everything they told you was a lie.