Maytag Refrigerators Reviews

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About Maytag Refrigerators

Maytag Microwaves manufactures microwave ovens available in countertop and over-the-range configurations. Its models include features such as quick touch settings and sensor cooking.

Pros
  • Good value for the price
  • Easy to clean and maintain
  • Spacious interior for storage
Cons
  • Frequent repairs needed
  • Poor customer service experience

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Maytag Refrigerators Reviews

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    Page 6 Reviews 640 - 840
    Customer ServiceCoverage

    Reviewed Feb. 29, 2012

    I bought a brand new Maytag bottom freezer fridge in May 2005. The first thing to go was the timing switch. I lost all contents of the fridge and freezer. The next to go was the compressor. Again, all the contents of the fridge and freezer were destroyed. This was after the 5 year warranty was complete. The cosat of repairs is around $800.00, which is the cost of a new fridge. I emailed someone from customer service, who replied how happy they are to hear from me, and how I can call anytime.

    I called customer service, and spoke to a supervisor. The fridge was built in the USA, but cannot tell me where the parts are from. No one seems to "get", that I am disgusted that an appliance would last only as long as the warranty lasts. Oh, and the repairs are only covered for 90 days. My parents have a 62 year old RCA chest freezer that is still going strong. The lesson is, don't get rid of your old appliances. They may use a lot of energy, but they last. I will never buy from Maytag, ever again.

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    Price

    Reviewed Feb. 29, 2012

    I purchased your refrigerator (model #mfd2561heb) in 2005. I bought a Maytag, because I thought it would last me a lifetime. I came to find out it will not. I called Maytag, and got Repair Plus One. The repairman came out without a compressor or capacitor. Now, I have to wait 4 days or more. I have a 3 year old's birthday party, of which we will be working out of our 19 year old Kenmore in the garage, which has worked flawlessly.

    To make it short, you lost me as a customer, because of this product! I just wanted to let you know. It is sad too, as we enjoyed the refrigerator. It's been making noise for awhile. I thought it was just part of the ice maker. Now, it cost me another $299, plus all the food I had to throw out! There was a big recall of refrigerators from Maytag around the time mine was made. I think that this model should be part of that recall as well. Don't buy a Maytag! They may have had quality at one time, but I just think those days are gone. Thank God for our Kenmore in the garage. I don't know what I would've done without it.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 25, 2012

    I purchased my new refrigerator in 2005. Within 3 months, the bottom freezer went out. I had purchased warranty and it was fixed. Again, the fan went out 1 year later with the same exact problem. Now, it went out again 2 years later with the same exact problem. I called Maytag and they do not care. They are rude and simply will not fix this refrigerator. The warranty is gone and again, I have to pay for this constant problem. Why doesn't Maytag own up and service this problem. Didn't we pay for this? It wasn't given to us free. Someone needs to step up and gets it resolved for consumers. If legal action needs to bring this to their ignorance, so be it. We all have spent a great deal of money on a refrigerator and all they do is say, is “Too bad." How can any company continue to be in business and operate this way?

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    Customer Service

    Reviewed Feb. 21, 2012

    I need a new circuit board for a $2500 refrigerator. It was Saturday night of a holiday weekend when the ice chute started opening and closing and lights on door panel flashed like crazy. I called Maytag, who set up a service appointment for me for Monday. The tech came at 6pm and said there was nothing he could do without a part from Maytag and left.

    I proceeded to throw out all spoiled food and load a cooler with ice. I called Maytag, and they said it will take about a week to receive the part and have service. I have children in the house, and we live in Miami. I said that I would pay for overnight delivery of the part, and they told me it couldn't be done. I called this morning for a tracking number of the part, and they told me that it wasn't sent out as of yet. According to the internet search, this is a problem with a considerable amount of model number MF12568AES, and I should have been notified by the company. They claim it is a "special project," not a recall.

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    Reviewed Feb. 17, 2012

    Ice maker not making ice, lights on the temperature controller are all flashing, ice/water dispenser door continuously opens and closes, refrigerator and freezer both do not cool/freeze properly. I purchased a new main control and low voltage board at a total cost of $400 and replaced them to no avail. Nothing changed when electronic boards were replaced.

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    Reviewed Feb. 12, 2012

    Yesterday, the main compartment of the refrigerator is not cooling. The freezer still is working. This unit is 2.5 years old! I have never bought an extended warranty before, but on day one, this unit hardly ever shut off. It didn't seem like the electric bill was any higher but never felt good about the unit. Plus, I hated the ice cubes all over the floor when I pulled out the lower drawer. The monitoring device is in the roof of the fridge and takes up a lot of square footage. Nope, will never buy another Maytag. If their products can't last more the at least eight years, then it is such a waste of our money. Do better! I'm writing Consumer Report and the President of the company. Who replaces all the food loss?

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    Customer ServicePrice

    Reviewed Feb. 9, 2012

    My fridge and freezer got warm and compressor is not running. It is not even 8 years old. I replaced start relay and start capacitor. It cost me $75, from Maytag store. I worked two days the bam! It’s broke again. It’s a Maytag junk, now what? I have two kids in college. It will cost me $100 for a service call. Our food is ruined.

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    Customer ServiceStaff

    Reviewed Feb. 3, 2012

    My husband and I are newlyweds, and purchased a new refrigerator from Home Depot in September 2011. We had problems almost instantly! They told us that someone will come out and fix the problem. It seemed like no biggie, but this is how many times we had problems afterwards:

    09-22-2011: 1st call to fix Control Board, had parts sent to us.
    10-01-2011: Control board changed.
    12-03-2011: 2nd control board broke & replaced.

    01-21-2012: Light switch replaced.... and the light is out once again.

    We even had the power go out here and there, but it always came back on, so we didn't file a complaint about that. However, we just want a new fridge! I can't count the number of times someone had to stay home from work so that they can fix the fridge and then to have it broken again! I think it's really unfair that we had all these problems within a couple months, and they continue to refuse to give us a new fridge. We even spoke with the supervisor at Maytag, and they refuse to do anything at all, other than keep on fixing the problem. It has been very stressful, time consuming, and very, very nerve-racking.

    I will do whatever it takes to make sure everyone knows about Maytag and their crappy products and bad customer service. I will never buy products from them or any of their sister companies.

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    Reviewed Feb. 1, 2012

    I had my kitchen remodeled less than 4 years ago with a Maytag refrigerator, Bosch dishwasher, and GE stove. I had a 1 year warranty, and purchased additional 2 years. The warranty ran out last year, and the refrigerator is not working. Maytag customer service said all they could offer was 1 year extended warranty for $300. I told them a refrigerator should last longer than 4 years. They agreed, but that is all they did. I've read other online reviews, and it appears a lot of people are in the same situation (however my fridge is not on a recall list). I will never buy another Maytag product ever! My GE and Bosch appliances are working just fine.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 30, 2012

    This is the 3rd time my Maytag refrigerator has gone out on me and it's only 7 years old! It's always the same thing, my refrigerator side starts getting warmer and warmer while the freezer starts forming crystallized ice. Both times it's broken down in the past it has been the defrost timer. One service man said Maytag is not the reliable company it used to be and I would be better off buying a brand from Sears (Whirlpool or Kenmore) can't remember.

    Anyway, each of those services was close to $300 and now I'm faced with another service call. We paid $2,800 for a refrigerator we thought would last decades. We'll never buy Maytag again! I wish Maytag would own up to its cheap parts and send replacements to its customers with instructions on how to install!

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    Customer ServiceCoveragePriceStaff

    Reviewed Jan. 28, 2012

    My 14 month old Refrigerator made a "popping noise" and quit working. I called Maytag and I had to pay $299.00 for a Service Plan so the repairs would be covered under a warranty and A&E Factory Service came out to do the repair. The repairman told me the Circuit Board and Compressor were melted and he was surprised it didn't cause a fire. The repairman had to get authorization to order the parts for this repair because they were so expensive and he is not even sure if the repair will fix the refrigerator. It is going to take 2 weeks for the parts to come in which means I will be without a refrigerator for a total of 3 weeks and we're not sure if this will fix the problem.

    I am being told by Assurance (the warranty company) that they have to replace the parts 3 times before they will replace the refrigerator. I asked them, "Exactly how long do you expect me to go without a refrigerator before I get mine fixed or replaced?" When I called customer service and spoke to "Brittany" she gave me her standard "robotic" answers. I asked to speak to a manager and she sent me to the "never-ending hold zone." I called back and non manager was available but they took my name and number and assured me that someone would call me back. I am still waiting for that call.

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    CoveragePrice

    Reviewed Jan. 18, 2012

    We have a Maytag refrigerator which is only 7 years old. The refrigerator gradually got warmer, despite turning the refrigerator temperature slider all the way to "coldest". The freezer seemed okay except there was some frost collecting on the back wall of the freezer compartment and occasionally very loud popping and cracking sounds were coming from the back of the freezer. I removed the steel plate covering the evaporator coils, and there was a fair amount of frost on them. I also noticed a fan back there seemed to never operate.

    After hiring an independent repairman, he simply replaced the fan, specifically the evaporator fan. He said without the fan, the fridge can't defrost properly and most importantly very little cold air gets to the refrigerator compartment and the freezer compartment stays less cold than it should (although it was still freezing). He said that modern appliances have parts made offshore instead of USA-made, and they fail much sooner than in the past. He advised to buy the simplest, cheapest Whirlpool appliances because at least those parts would be cheaper, and the "loaded" high-end appliances just had more parts to fail prematurely (as opposed to when most appliance parts were made in USA).

    He said this wasn't really made by Maytag. Maytag simply re-branded an Amana refrigerator! We already knew that the Maytag brand was recently sold to Whirlpool, and he confirmed that. It is a sorry state of affairs to not be able to trust a major appliance maker of "high-end" products knowing they are prone to more expensive and frequent breakdowns. See our separate post regarding a Maytag washer and a Maytag dryer.

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    Punctuality & Speed

    Reviewed Jan. 4, 2012

    I have a 4 year old Maytag refrigerator, model F2557HE, with French doors above and freezer below. The compressor is dying, which amounts to total failure of the fridge. Periodically the compressor tries to start, there is a whirring sound that lasts and lasts and repeats as the food defrosts. Then mysteriously hours or days later it starts to run again and the melted ice cube bin turns into an iceberg. The appliance repair company tried replacing the starter to no avail, and now tells me it is the compressor itself. Each time it stops, I transfer my food to the 30 year old Whirlpool in the garage which still works fine.

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    Price

    Reviewed Dec. 29, 2011

    I purchased model number MF12067AEW in 10/07. Motherboard has been ordered to be replaced. I have been waiting 2 weeks for the board--all over the Xmas holidays without a refrigerator! We bought this model and paid $2,800 to have a counter-depth refrigerator. I will never by anything from Maytag again. We are holding our breath to see what the cost will be and if it will it break down again. We lost all the food in the top. Ice machine flap continued to pound open and shut all the time.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 29, 2011

    Last year at this time, our Maytag refrigerator (model number MFT2771WEMO), froze all of our food. Maytag, to their credit, repaired the problem, and provided money for food loss. They also extended our warranty by a year. A year later, the same thing happened. We have now lost our food again, due to freezing, and the unit is only 2 years old. I was unable to contact Maytag the week that it occurred, and contacted them 6 days past the extended warranty date to report the concern.

    While the freezing happened within the warranty, my call did not. Therefore, Maytag stated that they cannot do anything further, because I contacted them 6 days too late. Long story short, if you want your food frozen on an annual basis, a Maytag refrigerator will provide this to you, and their customer service does not recognize that this may be a larger issue worth looking into, and that customers are worth retaining, and reassuring with a fair customer service response. We have to replace all of our food, and pay for the repair that we just had done one year ago.

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    Reviewed Dec. 20, 2011

    The Maytag MFI2568AES refrigerator's ice maker is broken and we cannot get a replacement unit. Whirlpool who now owns Maytag is of no assistance. The unit is two years old. I understand planned obsolescence but this is ridiculous.

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    Installation & SetupReliability

    Reviewed Dec. 9, 2011

    This is about my model MFI2569VEB2 refrigerator. It has French doors with bottom pull-out freezer, refrigerator door ice and filtered water dispenser. The delivery person installed the fridge and took off outside plastic and left inside plastic in. It froze everything until I took out the inside plastic. Within the first year, water started shooting out of the top of the fridge. A rubber connector for the icemaker, which was on top of the fridge, had broken. Within 18 months, it freezes everything in the refrigerator, even on the warmest setting. I have to leave it unplugged each night. The icemaker gets big chunks of ice stuck to it and won't let ice out. On top of all of that, the water from the fridge door pours out extremely slowly, this just how they are built.

    I will have to fix the thing myself and "eat" the expenses, so to speak. I bought the Maytag because Samsung had poor reviews. No matter how fancy you want your refrigerator to be, and how nice you want it to look in your kitchen, stick to the basics. The fewer bells and whistles, the more reliable.

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    Customer Service

    Reviewed Nov. 30, 2011

    I purchased a Maytag refrigerator from Home Depot on 5/17/11. It would run, then not run. It spoiled all the food not in the freezer and most of the food in the freezer. This happened early November, being less than six months old. My wife called on 11/8/11, they repaired it on 11/18/11. Ten days of no refrigerator and a lost of about $200 in spoiled food. The company would not pay for any of the money I lost for the spoiled food!

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    Price

    Reviewed Nov. 22, 2011

    I have an MSD2542VEB01 model refrigerator purchased slightly over two years ago. I have the same problem as many others, which is the plastic breaking on the shelves. The first time, it was within a year and the part was under warranty. It is now a year and a half later and one is broken beyond use and another is cracking again.

    Maytag refuses to help me as there is no “recall" and the plastic is not available separately from the easily removable glass of the shelf. The least expensive price that I can find for the shelf is $107 and I need two of them. $214 (plus shipping) when all I need is two pieces of plastic? Be very careful when selecting your appliances.

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    Reviewed Nov. 15, 2011

    Purchased a new side by side American made Maytag refrigerator (Model: MSD2559XVEB ) in August 2010 from Best Buy. Just returned from a 3 week vacation and the refrigerator died shortly after we left on trip ( 14 months post purchase date ). $700 worth of food ruined.

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    Customer ServiceStaffReliability

    Reviewed Nov. 2, 2011

    I renovated my kitchen 3 years ago. I decided on purchasing new appliances which included refrigerator, dishwasher, microwave, range, washer and dryer, all of which I got from Maytag. Of course they were always known for dependability but apparently they were not! What happened to this American product?

    In the last 3 years, I have had my refrigerator (**) serviced 4 times for the same problem. Each time servicing has been a nightmare at the hands of AE service, Preway service and of course at the helm of my nightmare Maytag Customer service. The first mistake I made was purchasing Maytag products followed by the second mistake of purchasing Maytag service contracts. I now have a refrigerator that is not working, waiting on parts since end of august. When I called Maytag customer service, they confirmed the parts were not available and recommended I go online and try to find the part! This added insult to injury.

    Today, Preway service finally came to install my parts and upon technician’s arrival he opens the part box and realizes he ordered an ice tray cover, when he should have ordered an Interface Control Board. Maytag continues to have their products serviced by incompetent companies and appears to have no interest in keeping you as a customer after you purchase, whatever happen to the dependable people?

    Maytag had built their reputation on reliable products and dependable service, what happened to this American Made appliance? Here is a prime example of what happened, and why companies like LG and Samsung are gaining more and more customers every day. The best advice I can give someone is avoid Maytag. By the way, I forgot to mention I have 2 small children ages 3 and 4 and Maytag is not concerned about how I would provide food for them with a refrigerator that does not work. Shame! This is not what I expected from what I thought was a reliable company.

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    Staff

    Reviewed Oct. 31, 2011

    I wish I had never bought a Maytag refrigerator! Nothing but problems. The ice maker does not work, water leaked 3 times onto our wood floor. Finally, I disconnected the control panel so I have an ice/water dispenser that is useless just like the refrigerator. I don't think the Maytag man is sitting around from lack of work, maybe laziness. Don't buy a Maytag.

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    Contract & TermsStaff

    Reviewed Oct. 25, 2011

    I purchased a side-by-side Maytag Refrigerator one year ago. We have had repeated water leakage which has damaged our floor. It took five visits from technicians to discover the problem only to have, the very next day, water leaking from the water dispenser. The company has refused to replace the unit forcing us to have more service visits. Furthermore, the company has accepted to responsibility for the damaged floor.

    To add insult to injury, I have learned that Whirlpool (who makes Maytag) has a terrible history in Canada closing the Ingles manufacturing plants, laying off workers, service personnel, and forcing service people to work on contract with no vacations or paid sick leave. All in all, Canadian should not buy products made by Whirlpool (Maytag, Amana, Jenn Air, etc).

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    Coverage

    Reviewed Oct. 14, 2011

    I purchased a Maytag side-by-side on March 24, 2011. Now there is rust coming through the paint on one of the doors. Maytag says this is not covered under the warranty and I must pay for the replacement.

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    Customer Service

    Reviewed Oct. 11, 2011

    We purchased a refrigerator in December 2010 with a 12-month warranty. Since the refrigerator was delivered, we have experienced nothing but problems. Most recently, there was a problem with the auto defrost causing us to lose all our food stored. It also caused water damage to our floor. We scheduled maintenance with a contracted company through MayTag. After three scheduled visits, which made me miss 3 and a half days of work resulting in an additional loss of over $300, our refrigerator is still broken and they just want us to schedule another maintenance visit. When calling Maytag customer service we are literally told, “your loss, there is nothing we can do to resolve your issue, we can only continue to send out maintenance.”

    I am so disappointed in this company, the product, the customer service, maintenance service etc.

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    Reviewed Oct. 9, 2011

    I bought my Maytag Refrigerator about 7 years ago and the night mares have not stopped. The ice maker has broken down so many times, I forgot to count. The drip from the ice maker lands on the floor of the freezer and drips out to the floor. The cold part of refrigerator end up freezing the fruits and veggie and milk.

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    Reviewed Oct. 8, 2011

    The fridge has a grinding noise that is getting worse, by the day. I cannot seem to define the exact location of problem, whether the freezer or the fridge. Maytag you stink, and your web site stinks, too.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2011

    I purchased a Maytag French Door Refrigerator in July 2011 from Lowe's online and had it delivered on August 16, 2011. In September 2011, I could not get the ice maker to work. So I called Lowe's and they called in a repairman. He came and replaced a part to fix the problem. I don't have any complaint with his work but here it is, October, and the ice maker makes maybe four ice cubes at a time on a good day.

    I am really disappointed with this product and according to their commercials, I would like to know which of these techs are setting around doing nothing, maybe he could come and fix my fridge once and for all. I would sure find it difficult to recommend any Maytag appliance as a result of this mess. I could call a repairman myself, but I was under the impression that's what a warranty was for. According to Lowe's we are required to call them and they will schedule a repairman or the warranty isn't any good. I replaced a GE French Door with this Maytag, I sure am sorry I chose this Maytag.

    I know an ice maker problem is minor compared to some of the complaints on this appliance, but when you pay good money for a product you have every right to expect everything about it to work. I'm just wondering where these appliances are actually made?

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    Reviewed Oct. 4, 2011

    I bought a fridge, model number MBF1958, it's a top fridge-bottom freezer. The freezer part leaked and spilled water that then froze onto the bottom of the freezer, which of course froze. I discovered this 1 month after the 1 year warranty ended. Maytag gave me a "courtesy" repair service guaranteed for 90 days. Of course, 2 weeks after the 90-day period ended, I have the same problem again.

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    Customer ServiceStaff

    Reviewed Oct. 3, 2011

    I always thought Maytag was the best, maybe because of their ad. Finally, I bought a refrigerator two months ago, which has turned into a nightmare. The company has sent a tech six times and they all say that it is a bad design which makes my vegetable drawer full of water because of moisture. And they refused to do anything about it every time (bad management). They have already spent more money on service than what I paid for the refrigerator. Figure that out.

    Do not buy Maytag. It was the biggest mistake I made. I also bought a washer and a dryer at the same time. I wish I could send them all back because of the ignorant people they have working for them in their complaint and service office. Anybody out there, if you want to buy an appliance, make sure it is not Maytag.

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    Sales & Marketing

    Reviewed Oct. 3, 2011

    I have a 4-year old Maytag refrigerator. The back of the top freezer compartment is frosted and frozen, and the bottom refrigerator is now too warm to put food into. I wonder if a lonely non-busy Maytag repairman can come and fix it? Oh wait! That's the deceptive false advertising that I 'bought into' when I wrongly assumed that these were great appliances. I can't afford to get this fixed and after what I've read from other peoples experiences, it wouldn't matter anyway. It would just break again anyway. What a joke! I'll unplug it and try replugging it in after it thaws and maybe that will work.

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    Customer Service

    Reviewed Sept. 26, 2011

    April 26, 2011, I purchased a Maytag top and bottom fridge from Home Depot. After a few days, I noticed frost starting to form in my frost-free freezer and the fridge wasn't really that cold. I adjusted the dials thinking that may do the trick. Nothing changed, it was all the same and instead, frost was thicker. I contacted Maytag, which by the way was taken over by Whirlpool. I told them my situation and since I had just bought the fridge, I wanted a new replacement. They told me things didn't work that way, that I had to honor the warranty.

    Fine, we are almost entering October now. I have had several services calls, I have written to the Better Business Bureau, I have lost a few hundred dollars worth of food for it would be full of ice and had to be thrown out, I have contacted the executive offices of Whirlpool but they, along with the Better Business Bureau are not doing a thing. Tomorrow, once again, I am having a service call and once again, I know the issue will not be fixed. All I wanted was to either get my money back, along with extra for the loss of food or for them to just exchange it for another one, since this one was purchased with a problem.

    I really don't think that it's right that they are able to get away with this. Just looking at this page, I see that there are plenty of people with this same issue. What is being done about it? If it were them with this issue instead of us, you know ** well they would have had a new fridge the following day. Here is my model# M1TXEMMWQ and serial# VS04658359 for this fridge. Please, I would really appreciate some help here.

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    Reviewed Sept. 25, 2011

    We purchased our home five years ago. We bought a new Maytag oven and fridge/freezer. Within one year, the oven control went out. Then a few months later, the heating element went out. Within two years, our fridge/freezer went out. I purchased Maytag products because of the commercial where the Maytag repairman is doing nothing. I will never purchase a Maytag product again.

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    Reviewed Sept. 21, 2011

    We bought Maytag refrigerator MTB2195 AEW in 2006 for a hefty sum. The store where it was purchased was closed. The place where it was serviced was closed. We have had seals replaced, fixed, etc. twice. The freezer is full of ice balls hanging. The refrigerator doesn't keep as cold as it should and stays steamed on glass. I had a repairman again today and was told that he can't fix it. The frame will not stay tight. There's a 3/8 in. drop from left side to right. It can't seal properly.

    You have always been a great product. What's happening here? What can you do for me; I'm at wits end. I have an older refrigerator in the basement that's 26 years old and is still going strong. I need something done quickly as I don't want to wrangle with this ice any longer and shouldn't have to. Please give me your attention on this as soon as possible.

    Kathy

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    Reviewed Sept. 17, 2011

    I bought a new Maytag refrigerator on July 2, 2011. The ice continues to drop after removing your glass. Now you must pick the ice from the floor. Maytag said it has a 10 second delay and will continue to drop ice. I'm tired of picking up ice and wiping water from the floor. Who wants a product that leaves a mess?

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    Customer ServiceStaffReliability

    Reviewed Sept. 10, 2011

    We purchased a Maytag refrigerator model # 1TXEGMYWOO. The refrigerator part froze all of the food in it. We moved the temperature selector to the last place (two notches away from the recommended setting), and the food still froze. The furniture store we purchased it from replaced it with another refrigerator (same model). And that one did the exact same thing. We had to throw out more groceries. Obviously, this model is defective. We are now waiting for the store to replace this one (with a different model and brand). They have been very good about trying to make things right for us. Maytag, however, is a different story. They were very rude and indifferent when I called to complain. Their policy is to repair or replace the part (temperature gauge). I don't want a new part. This is a new product. And I bought it expecting it to work. I have had to throw hundreds of dollars worth of groceries away. I was very disappointed in their attitude. I will not purchase another Maytag item again. They used to have a good reputation. They now sell inferior products and do not stand behind their products.

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    Reviewed Sept. 7, 2011

    This has nothing to do with the vendor. This is clearly shoddy workmanship on the part of Maytag. I bought this refrigerator in 2005 and already the compressor is gone. So therefore, I have to replace the whole unit.

    What kind of ** is this? You mean to tell me that you people can't find someone to build a compressor that holds up more than a few years? Why don't you try American made and built.

    I am disillusioned by the whole industry. I'm sure the people at the top could care less.

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    Customer Service

    Reviewed Sept. 6, 2011

    I purchased Maytag French door stainless fridge 5 years ago for $2200. The doors were out of alignment and I put in new control board; both items almost right away. Then in May 2011, we had to replace another control board for about $400. Then in July 2011, the compressor went out at a cost of $300 for the compressor, $350 for labor. I called to Maytag, Gwen agreed to pay for the compressor but not the labor to put it in. So we now have about $1400 invested in our $2200 refrigerator. Letters to Maytag CEO Mr. Fettig remain unanswered. Do not buy a Maytag appliance!

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    Customer ServiceCoveragePrice

    Reviewed Sept. 6, 2011

    I purchased a Maytag refrigerator, stove, dishwasher and microwave in 2006. Like another commenter, I also insisted on all Maytag appliances.

    What a huge disappointment. About four months into owning the microwave, a computer module had to be replaced. The microwave stopped working about six weeks out of warranty. It just stopped working, period. I was told by Maytag that they consider microwave a disposable product and they would not cover the repairs. It was cheaper to buy a new one than repair the old one so I replaced it with another brand.

    The dishwasher failed after 4.5 years (would not drain) and again it was cheaper to replace it than fix it. The oven range handle broke off (normal use) in August 2011 and that cost me approximately $200 for the part and the service call. The refrigerator has had two service calls for the ice maker to replace the motor. The first was covered by Maytag, the second by me. This occurred when the unit was approximately three years old. In August 2011, I had another $90 repair because the ice maker drain (?) was plugged and had to be cleared fixed.

    I have never been able to pay what I paid for these appliances. Prior to this, we always purchased a middle-range appliance and we never had problems like this.

    I will never purchase another Maytag product again. This is so disappointing. I live in MI and I wanted to support a MI business. Unfortunately, I won't be able to help out this particular company any longer. Don't buy Maytag appliances. It is a waste of money.

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    Reviewed Aug. 18, 2011

    I bought Maytag frost-free refrigerator last August 2006. But now, I noticed that ice builds up in the freezer. The product is only five years old but I was told by Whirlpool that they had discontinued making defrost heater. The reason why I bought Maytag was the ad on TV showing the Maytag service technician seating and doing nothing, implying that Maytag brand is a good product. Think again before buying Maytag products.

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    Reviewed Aug. 16, 2011

    On 7/8/11, the non-freezer part of the refrigerator failed to cool to needed temperature. This fridge is model MI TXEMMWWOO, with serial no EY4705715, purchased on 7/13/10 at Home Depot.

    We contacted Maytag and were told to wait until Monday. On Monday, we were told that a serviceman would be out on Thursday, the 14th. On Wednesday, the 13th, the serviceman called to inform us that he would come the next day and that he would have to collect for the call. Since the fridge was still under warranty, we demurred.

    We went to Home Depot for advice. They called Maytag, and after an hour of getting the runaround, we were told that the serviceman would come on the 19th and that the call would be covered by the warranty.

    On the 18th, the serviceman called with the same message as before: he would have to collect the charges for the service call. Another trip to Home Depot led to the advice to activate the extended warranty at this point.

    Under the extended warranty, the serviceman came on the 21st, had to order a new part, and finally installed the new part on the 29th, three weeks after the misery began, and after spoiled foods, many bags of ice, and great inconvenience.

    We have other Maytag appliances, but this purchase has been a cruel lesson in Maytag's lack of product quality, deceptive warranty practice, and indifference to consumer satisfaction.

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    Reviewed Aug. 15, 2011

    3 years ago, we purchased all new Maytag appliances for our home. Within one year, we had issues with the top load refrigerator getting warm and the bottom load freezer getting extremely cold. After calling Maytag and getting horrible customer service (long wait on the phone, no supportive/suggestive advice, rude representative), we were given a phone number for a local Maytag repair man who charged $300 just to walk into the house.

    He was literally in and then out of our house within 10 minutes. His advice was to unplug and "defrost" the refrigerator for 24 hours. Thankfully, his suggestion worked, but should have been given to us as a troubleshooter by the representative on the phone with Maytag.

    We have had to unplug and defrost the refrigerator about every 3 weeks since. It has become very annoying and stressful. There is obviously a defect in the refrigerator that should be replaced by Maytag! I will never buy a Maytag product again.

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    Reviewed Aug. 14, 2011

    About 9 yrs ago, we remodeled our house. And when it came to appliances, I was vehement we were going to go with Maytag because of their great name and reliability (We have 7 sons and needed reliable appliances). Boy, was I ever wrong?! We have gone through 2 Maytag dishwashers and countless repairs to the Maytag dryer. And our top of the line refrigerator has been a piece of junk!

    Of course, shortly after the year warranty was up, the flimsy pieces of plastic holding up the shelves started breaking off. The repairman, who came to replace the cooling coil on the refrigerator, said those shelf plugs couldn't be fixed. The whole front of all drawers have come off as well. He mentioned that Maytag was going bankrupt and started compromising on fit and finish. And he said that we just happened to purchase in that time frame. Now, we have a compressor that needs to be replaced for over $500! I have, in my garage, a Gibson freezer from my grandma that is 40 yrs old, and literally the most reliable appliance we have. Never have we made any repairs to it!

    I called Whirlpool (since they bought Maytag) to tell about my horrible experience with Maytag, and let them know we have to replace these appliances. I asked if there was anything they could/would do (discounts whatever) to redeem their name. I was told that they would not be able to help at all. So, I told them that I would not give Whirlpool anymore of my business and warn anyone I could, not to buy Maytag, Whirlpool or Amana. Isn't there any appliance company out there who cares about customer service, a good name and a reliable product?!

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    Reviewed Aug. 10, 2011

    My refrigerator stopped working less than two weeks after purchase. The ice maker failed to produce ice. I feel they sold me a lemon. Yes, I do!

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    Reviewed Aug. 9, 2011

    My Maytag fridge was purchased on 2006 and since then have had multiple service repairs. Too much freezing, not cooling at all, fan replaced. Now freezer door not sealing.

    I tried a few days ago to get extension on warranty but was told it had expired so I could not renew. Why wasn't I told I needed to renew back in April before it expired? I believe they are not renewing because of the history of the appliance as it has too many repairs, it will not be cost effective for the company. We have also, in the last 10 years, purchased a washer and dryer and a large screen TV and all have the same problems. What are the chances of getting all lemon appliances? Obviously we are not shopping there any longer but many people are going to have to deal with same issues we did. All the while the company keeps making money!

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    Reviewed Aug. 6, 2011

    The refrigerator is not keeping cold. The freezer is full of frost/ice. I had this fridge looked at twice in the past. It's about 6-7 years old.

    In the past, Maytag was considered a high end product. I wonder where the manufacturing is taking place for most of the parts. Could be it was cheaper to go overseas and now we are all paying for unacceptable products.

    I will never purchase Maytag. Maytag should be selling products they can stand behind! Products that are made in the USA, where our standards are higher and we expect products that work!

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    Reviewed Aug. 2, 2011

    Maytag side-by-side refrigerator, only four years old, had to be repaired three times to the tune of over $600 because it is "out of warranty". Twice, the control board had to be replaced. Is this an ongoing issue with Maytag?

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    Reviewed July 31, 2011

    I had a brand new Maytag refrigerator freezer delivered to my home. Not three days later, the freezer compartment is frosting over on the back wall, while the refrigerator fails to keep my drinks cooler cold like I demand. I've heard of planned obsolescence, but this is ridiculous!

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    Reviewed July 27, 2011

    I purchased a Maytag side-by-side refrigerator in May 2010 to replace a 20-month-old Whirlpool fridge with a dead compressor. The now 14-month-old Maytag has a dead compressor. I have been told by the repairmen that I have come to know that the compressors used in these units are of poor quality and do not last. That must work out well for the appliance industry if consumers must replace a $1,000 + unit every year or two.

    To Maytag's credit, I spoke to customer service and they agreed to cover the parts and labor for the repair even though it is two months past warranty. Maybe I can get another year out of this reliable appliance. I am told that all of the major brand appliances use the same compressor.

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    Reviewed July 21, 2011

    I purchased a new Maytag refrigerator on September 21, 2007. The refrigerator compressor went out on July 19, 2011, three years and ten months. The repairman said that the compressor developed a pin hole leak and all the freon leaked out. The repair cost appear to be around $300 when completed, hopefully. What a crappy refrigerator. It seems that this is a regular problem with all types of Maytag appliances.

    Maytag is no longer a premium appliance. Stay clear from purchasing one!

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    Reviewed June 27, 2011

    I purchased a stainless steel Maytag Plus Bottom Freezer, model MBB2256GES, in 2005 from Home Depot. After three years, a loud knocking noise could be heard from the freezer. Food in the fridge was freezing. I cannot keep any fruits or vegetables in the fridge because they freeze. I came home one day and all food in the fridge was spoiled and the freezer was a block of ice. I called Maytag customer service and was simply told to call and schedule a repairman to look at the fridge. The repairman came and said that the thermostat was bad and it would need to be replaced at my expense since the warranty expired a few weeks ago.

    So now every 3-4 weeks, I have to take out all food from the fridge and the freezer in order to thaw the freezer as it frosts up solid in the back and the fridge then starts blowing warm air. I thaw it and within 1-2 days, frost is building up again. I called Maytag customer service again and again. I was told to call the repairman. The repairman came again and said it was a bad compressor this time and would need to be replaced, again at my expense. I can only use the freezer for meats or vegetables already frozen. Ice cream only melts. So I either keep defrosting or pay another service call fee, parts fee, installation fee, all the while losing time from work because I'm sitting next to a stainless steel lemon.

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    Reviewed June 26, 2011

    I purchased a Maytag refrigerator. Now I have to defrost the freezer every 2 to 3 weeks so the freezer does not freeze over and blocks cold air into getting into the fridge. I called Maytag and they were rude. They gave me the number of a repairman, but I cant afford it. They are selling substandard products and there should be a class action lawsuit against them. I paid $1100 for the fridge and cannot afford to get it fixed. The fridge has no warranty. People need to be warned about their inferior products. I will share my experience with everyone I know and people need to be warned about their substandard products. I will never buy any Maytag product again.

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    Reviewed June 2, 2011

    We purchased a Maytag bottom-freezer-drawer fridge #MBL2256KES5 a little over a year ago online from HomeDepot.com for $1300 plus taxes. The top part stopped cooling 26 days past the one-year warranty date. After waiting on hold for 30 minutes, I was simply told, "There was nothing we can do." Really? This is the best they can do? Yes, it is. They did offer to schedule a repair with what must be a very, very, very busy Maytag repairman, not the "lonely" one you may have seen on their ads. I declined.

    Now that I'm reading various websites, I see our scenario is actually better than average with most having all sorts of problems with their Maytag appliance during the one year warranty period. We didn't buy the extended warranty since consumers' advocate groups consistently recommend against it. Shame on us for not paying attention to these published horror stories before we bought. We will never, ever consider buying a Maytag appliance again and will discourage everyone we know from doing so. Paying $1300 for an appliance should get you at least five years down the road before you start feeding the meter.

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    Reviewed May 30, 2011

    I will never buy another Maytag. I used to be a huge fan of Maytag. In the 1970's I bought a washer and dryer. They worked for 16 years without a problem and the dishwasher for 10. Then, I moved. For all I know they still work. In 2005, I bought a Maytag French door refrigerator. Like others filing a complaint, it failed. The compressor went out. A Whirlpool compressor had to be jury-rigged to make it run. It failed again because the previous fix did not hold. The interior of the fridge is not square so the wide deli-drawer lid broke. My sister-in law and I both had problems with Maytag Neptune washing machines. Now I have an LG. Her refrigerator broke too and so did her dishwasher. These are all in the new house she and my brother bought. Though we both contacted Maytag then Whirlpool after it purchased Maytag, no one ever responded.

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    Reviewed May 20, 2011

    We bought a Maytag because we thought it was the best. However, the 1 yr warranty ran out on April 28, 2011 and the refrigerator stopped getting cold on May 12. Just about 2 weeks later. The repair man said the control board was bad. They had to order one. Five days later the new control board was installed and lo and behold, it too was bad. Now a day later, another one was installed and is working. I've spoken with 2 other people who had the same problem with their refrigerator. what is going on? All our food was transferred to the refrigerator in the basement- a 59 year old Hotpoint that has never had a service call on it!

    Does Maytag build in obsolescence? To say the least I am very disappointed.

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    Reviewed May 18, 2011

    We purchased a Maytag refrigerator with a bottom freezer. It is not a year old and we have had a repairman here to work on the ice maker at least eight or more times. A repairman is due any time to work on it again. We purchased this appliance due to the ads for Maytag and their dependability. It was evidently false advertising on Maytag's part and I now worry about what is going to go wrong when our warranty is up. I want to know just what Maytag is going to do if anything to rectify this problem and stand behind their product.

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    Reviewed May 11, 2011

    I bought all Maytag appliances in Spring of 2009. The motherboard of the refrigerator needed to be replaced after two years at a cost of $300. The dishwasher had a recalled part which was a fire hazard. I am waiting for the stove to need something now! I chose Maytag because of their ad that a repairman does not have any work! What a crock! I won't buy Maytag again but will just stick to Sears Kenmore!

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    Reviewed May 7, 2011

    In March 2006 we replaced all our kitchen appliances with Maytag appliances. Within a couple of years the microwave light stopped working. The dishwasher had to have the recall work done on it. The refrigerator stopped working in August 2010 and we had both board assemblies replaced to the tune of $680. A few months later the ice maker stopped working. Today, May 2011, the refrigerator again stopped working and the motor had to be replaced for $346. He said it would be an additional $250 to fix the ice maker. My neighbor has had the same experiences. He contacted Maytag and was unable to get any remediation. I will never buy another Maytag appliance and will tell anyone who will listen to avoid Maytag like the plague.

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    Reviewed Jan. 26, 2011

    I purchased a Maytag Model no. MFI2568AES Serial no. 10610921JN on Aug 14, 2006 for $2,358. We had problem with the ice maker that could not be fixed, you just had to play with the ice maker to work all the time. If you placed any food on the top shelf by the ice maker it would freeze. On Jan 8, 2011, the freezer stopped working, we lost everything in the freezer. The the top started getting warm. We called service and had them come but they could not get to our house until Jan 10. We got a cooler out and cleaned out our refrigerator and took everything to the dump, three large leaf bags of food.

    They arrived on Monday to tell me that the freon line was run through the drip pan. This caused it to corrode, that caused a pinhole that contaminated the system. We were told that the refrigerator was no good and could not be fixed and needed to be replaced. Well, I called Maytag that is now owned by Whirlpool. They said if I paid $1300, they would cover $1000 and replace it. They said it had to be shipped from the warehouse to NC and could take as much as 14 days to receive the new fridge.

    It is now about 12 business days and I'm still living out of a cooler with 3 children in the house. I went online to see what type of deal they were giving me and found out I could get the same model they are sending me for $1700.00. I figured that they are not losing a penny by giving me this unit. If you look up this model online, there are massive amount of complaints about this unit. I do not know where to turn. This has been a nightmare for my wife and me.

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    Reviewed Dec. 28, 2010

    My Maytag bottom freezer (model # PBF1951 HEW) compressor stopped working. I called a local service that deals with Maytag appliances to look at it; they stated the compressor was out and that I should call customer service, which I did. I told customer service the problem and they said they would set up an appointment with another service to come diagnose the problem since that service provider was the one they deal with. Customer service set the appointment and the next service man came and checked the fridge.

    They found the same as the first service man the compressor was out. This service man charged me $29.50 for his service and stated I should call customer service back and talk to them since the fridge should be under warranty. I could not find the receipt but did know where and approximately when it was purchased about 6 years ago. Customer service told me the fridge only had a 5-year warranty. So too bad, so sad—we will do nothing, including not paying for the service call they arranged.

    I called customer service back today to speak with a supervisor about the misinformation they had given me. The lady I got on the Maytag 800 number wanted my name, but when I asked her name she said she would not give it to me. Hmmm. I had to give her mine but she didn’t want me to know hers? Not a good start to the conversation. Bottom line, I have a fridge that is worth nothing after about 6 years. As I was reading thru the other letters from Maytag fridge owners, I see there is at least 2 other fridges just like mine that have compressor problems. Never again will I buy anything Maytag. Nor will my family nor will any of my friends.

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    Reviewed Dec. 20, 2010

    I purchased a Maytag Refrigerator in August, 2006. (Model #MBF2254HEQ). In October, 2006, I had to replace the fan. The refrigerator made a lot of noise and I assumed it was normal since the repairman did not say anything. In December, 2010, the compressor went out, less than four years old. Despite reading over 100 complaints on Consumer Affairs website, Maytag said they had no record of problems and there was not anything they could do. Four years old! They are garbage products and a garbage company.

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    Reviewed Dec. 3, 2010

    My 4 yr old $2500.00 refrigerator stopped working 4 days ago. The repairman said it needed a new compressor. I have also replaced the ice unit after it malfunctioned. Thank God I bought the extended warranty but it expires soon. After that I am told if it breaks again, the repairs will be out of pocket for me. Judging by similar complaints on the web, I am almost assured it will break again. I believe Maytag should offer a expanded extended warranty on these pieces of junk. Do I have any recourse at all?

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    Reviewed Dec. 1, 2010

    I purchased a Maytag French Door Refrigerator Model MFD2561HEW from Home Depot a little over 4 years ago. About 5 months ago it started making a humming noise off and on, then the temperature started rising and everything was thawing out. Thinking it was the compressor, I called Maytag and had a technician look at it.

    Two other technicians looked at it as well and ruled out the compressor. A relay switch was replaced thinking that might be the problem but it continued to malfunction. It would work again for a while but we never knew when it would go out again. Sometimes it would last a month and sometimes it would last a day. No one could find the source of the problem.

    Finally, we were advised that it might be a fire hazard so we are leaving it unplugged. I was told it might be a fan or a sensor or yet something else, but I don't have the money to pour into it and the warranty doesn't cover anything after a year except the compressor.

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    Reviewed Nov. 11, 2010

    A 3-year-old Maytag refrigerator's compressor and seal system went out. I was told by the customer service that there was a 2 to 5 year warranty on the repair. The repairman arrived and said that there was only a 1-year warranty for the $700 repair and that Maytag would not cover it. This is the second product from Maytag in which I've experienced issues with their appliances and for which they refuse to repair or cover the expenses of the repair. Refrigerators should last longer than 3 years without having problems. I will never purchase another Maytag product again. Their products are crap and they do not warranty them.

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    Reviewed Oct. 28, 2010

    Refrigerator compressor went out, three months past, 5-year warranty. They're offering nothing. $2,200 refrigerator!

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    Reviewed Oct. 21, 2010

    I purchased a Maytag fridge with freezer on the bottom from Lowe's (Model: MPBF2255HES) in June 2005. The compressor went out and had it replaced in April 2010. It's now October and it sounds like the compressor is going out again! We are currently waiting for the repairman. I won't buy Maytag again and I don't care who they've merged with. This is ridiculous. Our harvest gold 70's fridge in the garage still works. I'm repainting it and moving it back inside.

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    Reviewed Oct. 17, 2010

    Maytag refrigerator 5 years old kept breaking down. Maytag washer, 1st one, 5yrs old, died out, dishwasher. Maytag burned up, they would not do anything about. I said, I would never buy Maytag again but I bought a bravos top load washer.Now, after three years, there is something wrong with this. I am absolutely fed up with Maytag. They have to have the worst products on the market. This will be the last Maytag I ever buy. My relatives and friends I promise will never buy anything with the name Maytag on it again.

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    Reviewed Oct. 13, 2010

    My Maytag side-by-side refrigerator lost its light; I figured the bulb was out but about 90 minutes later, my daughter called me at work, frantic that she smelled burning. I told her to unplug it and I would be home. I left work and went home. As soon as I walked in the house, the smell of burning plastic was evident. I pulled the fridge out a bit and saw flames coming out of the back. I grabbed a fire extinguisher and put out the fire. Thank goodness my house didn't burn down!

    I called Maytag and the woman said, "Oh, didn't you know about the recall on that unit?" No, I did not know about the recall! She then asked when I could be available for the repairman to come fix it. I had to wait 3 days for a repairman; I had to take off another day from work. I also had to run out and buy a little dorm fridge to have some milk and stuff for my children. I had to throw away about $150 worth of food that was in the fridge, which I itemized and sent to Maytag with a copy of the receipt for the mini-fridge as per C.S.

    So the repairman shows up and says the fire was so bad it melted the compressor, also! Now he had to order a compressor and have someone else come fix it, I asked how long and he said 3-5 days! So, I was without my fridge for over a week.

    Today, 10-13-2010, a Maytag rep called me and said that they will send me $100 and that she will not cover the cost of the mini-fridge or the food that was thrown out. Also, they would not do anything for the 3 days I missed from work or the trouble because of the fire! I told her that was unacceptable and she said that was all they would do. I then asked her for the name of her supervisor, which she refused to give me. She refused to give me her last name. All I got was Christine, and she said that if I wanted to sue, my lawyer could look up the information.

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    Reviewed Oct. 12, 2010

    I purchased counter-depth fridge for $3,400 and within the first month and half, the compressor went out. Now the side door loses it's seal and the door opens ajar by itself resulting in frost developing. The company has done nothing other than to continue to offer to repair, but will not stand behind product by taking it back and replacing with another model

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    Reviewed Oct. 12, 2010

    I purchased Maytag Refrigerator (freezer on bottom) Model #MBF2556HEW July 17, 2004. It last a little over 5 years. On October 9, 2009, the freezer started frosting up and then the refrigerator failed. After paying a repairman $150 to tell us the Electric control circuit board was bad, we paid $100.00 and installed it ourselves. Now, Oct. 11, 2010, the freezer quit and now the refrigerator and so all our food is spoiled once again. I understand from reading other complaints about Maytag it is fruitless to seek remedy and Maytag knows their products are junk and won't do anything about it. Just wondering what brand to buy next. Our parents had refrigerators that were still running from the 1930's! Even the ones where you put in your own block of ice still run!

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    Reviewed Oct. 11, 2010

    I have a kitchen full of Maytag appliances that do not work. My refrigerator has not worked since June 23, 2010! The stove, oven, microwave and dishwasher all are in need of hundreds of dollars of repairs and parts.

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    Reviewed Oct. 3, 2010

    We purchased a Maytag Armoire s/s refrigerator/freezer in summer, 2006. I assume it was made in 2005. We took it to our home in Baja, Mexico (just south of San Diego). The refrigerator failed this summer, while we were away on a long trip. The freezer still worked. Then the freezer failed in early Sept. (also while we were away). The local guys wanted $250 for a new electronic board. No thanks.

    I got one online for just over $100, and have plugged it in, but it requires that a code be programmed into the front panel. There is no place on this refrigerator with any model number on it. So, I have no idea how to program it. Anyone have any ideas? I sure would like to have a functioning refrigerator again! I lost about $300 in spoiled frozen food. After reading all these comments, I sure hope replacing the board does the trick but I need that model number!

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    Reviewed Oct. 1, 2010

    I told them I purchased all Maytag for myself as well as many homes built or remodeled. I explained in my second home that I have all Maytag. Refrigerator’s compressor let go after 5 years and 4 months and about 250 days of use. All tags, ties inside and stickers are still on like new. They told me what do you expect after 5 years? Things happen and products do not last forever.

    It’s unrealistic to think a manufacturer can provide assistance after 5 years. A refrigerator should last a lot longer than 5 years, especially one with so little use and can be documented. $800.00 for compressor to be fixed. I bought new refrigerator instead of wasting $800.00 on inferior product. I bought a high end washer dryer from Maytag as well valve problems on little used washer 3 times and water everywhere each time. Again, nothing they can do. $229.00 each time.

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    Reviewed Sept. 24, 2010

    Tonight, our Maytag refrigerator was caught on fire. It is a side-by-side bought in 2002 with model number ****. We shut off the power, unplugged the refrigerator and found the fire started near the compressor. I just researched Maytag's website and found out that it is part of a recall. I have set up an appointment for a repairman via the website. We'll see what happens next.

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    Reviewed Sept. 23, 2010

    I purchased a new Maytag refrigerator 2006, the compressor failed after 3 days, the door was warped and the fresh food would freeze. I called the company and they came out 3 or 4 times, once drilling holes, replacing a gasket, telling me to put the fresh vegetable in plastic containers, move things to the front etc. when this didn't fix the problems they said I had to have service so many times in a month to have the refrigerator replace. I had already missed 4 days of work waiting for them to come and repair the piece of junk and now 3 years later it is still freezing tomato juice, celery cheese eggs etc. And yes I have adjusted how cold it is and nothing works it is just a poor refrigerator the serial number is MTB2195AEB top freeze. I think Maytag should have replaced it. I will never buy another Maytag anything.

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    Reviewed Sept. 21, 2010

    We purchased a Maytag refrigerator, Model MFD2561HES five years ago when we remodeled the kitchen. This refrigerator in a word is crappy. It has never cooled right and the water dispenser and ice maker stopped working after only a couple of years. Now, after almost five years, it has stopped working completely and needs a new compressor. I have read dozens of similar complaints and think that Maytag should be forced to refund the cost of this very expensive refrigerator or at least replace it with one that works.

    I have lost over a thousand dollars in spoiled food and the inconvenience of not having a refrigerator for weeks at a time.

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    Reviewed Sept. 12, 2010

    Here is another Maytag fridge story. It's only 2 years old and the plastic pieces that drawers slide on as well as hold shelves have all broken numerous times. There are only 2 of us and it isn't overloaded! Now everything's frozen in the fridge. Thank goodness, we bought the extended warranty, but still. what a headache! Sometimes parts aren't available for weeks. Sometimes the repairman can't get out for weeks. He has told us this product is his "job security".

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    Reviewed Sept. 12, 2010

    I bought a whole household of Maytag appliances. Model MSD 2655HES refrigerator's compressor failed after only 6 years, 1 year after warranty expired. The best Maytag would do was sell me parts for 1/2 price. The cost for new compressor installed is $600. I researched on web and found they sold inferior compressor. They knew was it failing yet failed to replace them to keep customers happy. The refrigerator should last at least 15 years.

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    Reviewed Sept. 9, 2010

    I bought a Maytag refrigerator with a bottom freezer less than three years ago. It has been a nightmare! Last summer, the refrigerator is quite cooling. However, the freezer continued to overwork, freezing everything like a brick. We paid nearly three hundred dollars to get it fixed because the repairman said it needed a new motherboard. This summer 2010, the refrigerator is quite cooling again and the freezer froze everything like a brick. This time I called the Maytag Company and the person I spoke with said the refrigerator was frozen up and the solution was simple - unplug the appliance and let it completely unthaw, plug it in again and it should work fine. She said the motherboard was fine since the freezer was still working and I probably didn't need a new one last summer since the freezer was still working then.

    So I just spent $300.00 for nothing. I did as I was told and unplugged the appliance. The fridge began working once again. However, three weeks later, the same old thing happened again. I came home to find the refrigerator temperature nearly 70 degrees. I am so sick of the unreliability of this Maytag refrigerator! The food waste alone in three breakdowns was very expensive. My suggestion is see a Maytag refrigerator that runs the other direction. The economic impact was significant, $300.00 last summer for the repair plus the cost of all the food lost. Twice this summer, I have had to throw out food because of the unreliability of this refrigerator.

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    Reviewed Sept. 8, 2010

    This is for a Maytag, french door refrigerator/freezer. In Sept 2009 the refrigerator stopped working; I called for repair. In November 2009 the refrigerator stopped working, it took 3 1/2 weeks to repair (replaced computer panel). In July 2010 the refrigerator stopped and I called for repair. In Sept 2010, the refrigerator stopped working, I called for repair; it took 6 days for someone to come and I was told that it needs the panel to replaced. The part has to be ordered, and the repairman could not tell me when the part is available and will be installed.

    Anyone reviewing this, would you like to have a fridge like mine? We cannot go on vacation as this unit keeps breaking down. We've lost hundreds of dollars worth of food. So far we had 1 repair man in Sept, 3 repairmen in November, 1 repairman in July and one repair man in Sept 2010. I would like to be contacted by someone with authority to discuss my losses. Are you willing to reimburse me so that I can buy a new unit that works? Please reply.

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    Reviewed Sept. 4, 2010

    I've had nothing but trouble with all of the Maytag products I've purchased over the years. I have a JenAir fridge that has been constantly in need of repair over the last 10 years. I had a front load washer (Neptune) that was recalled and was repaired so many times, I lost count. I finally gave in last year and replaced it with a top load model and that is now broken just 14 months after buying it. There is no Maytag quality any longer and their products are totally unreliable.

    I called to see if I'd get any satisfaction from their customer service team and all I received was some lady who seemed to be too busy chewing her food than worrying about taking care of a long standing customer. Rest assured, I will share my disappoint with as many people as possible. Maytag just lost a very good customer and I'm posting this so that others avoid making the same mistakes I did. Don't-don't-don't buy Maytag unless you love spending money on costly repairs!

    I wish I kept track of all the money I've spent repairing Maytag products. Their products should be banned until they get their act together. Consumers are suffering because we allow companies like that to produce inferior products.

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    Reviewed Sept. 3, 2010

    I moved into my new home in 2003 and bought a Maytag Refrigerator. It broke down 2 days before Thanksgiving. Sears warranty tech repaired it. Since then, it has broken down every year and I have had to maintain the expensive extended Sears warranty; because I am always worried it is going to break down again. It stopped cooling again last week. I called Sears again. They gave me an appointment in 3 weeks! How am I going to manage with kids in the house? I am never going to buy any Maytag product again.

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    Reviewed Sept. 2, 2010

    The compressor failed after only 6 years. The warranty is for 5 years so the company wouldn't do anything about it. I think as consumers we have the right to assume that a major appliance should last at least 15 years with good care. Refrigerators used to last 20- 25 years. We will not buy a Maytag appliance of any kind again.

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    Reviewed Sept. 2, 2010

    Our fridge quit cooling. We had it looked at and the repairman claimed that it was a switch so we repaired it to find out couple months later that it quit working again. This time its the compressor which our repairman assured us that it was not worth fixing. I have only had this fridge for four years.

    It was nothing but problems. We had to throw all the food away since the ice cream was melted all over our wood floor.

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    Reviewed Aug. 31, 2010

    In 2002, I bought my first home and remodeled the kitchen. I bought all Maytag appliances as my mother had always had them in her home. The over the stove microwave lasted 3 years. The dishwasher, 4yearrs, and now my fridge is dying. The freezer works but the fridge does not. Each time the repairman has stated that the appliance was not worth fixing and that I should replace them. He said to stick with Whirlpool and he's been in business 25yearrs so I have taken his advice. Supposedly Whirlpool bought out Maytag, maybe the products will improve?

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    Reviewed Aug. 30, 2010

    I purchased a Maytag refrigerator in July 2003, model #MSD2756GEW. In 2008, the refrigerator side quit cooling and so did the freezer. We called the store where it was purchased and they sent their repairman. He said that I left the door open. Sorry, I am home all day, I think I would know if it was open. So he asked if I had a hair dryer. Which I did, and he used it to blow on a line in the freezer. This did not work. He told me to unplug the refrigerator for 2 hours and that should thaw the lines. He then charges me $99.70 for in-home diagnostics and labor. For what?

    Since this time, it has happened no less than 30 times. I keep a thermometer in the refrigerator and check it every time. Good thing I have a spare refrigerator and a chest freezer to transfer all the food to. I am sick and tired of doing this. Sometimes it happens more than once in a week. What is wrong with my Maytag? I can't afford for someone to come here and tell me to unplug my refrigerator and that will solve the problem.

    I have called Maytag about the recall. I have gone on the internet about the recall. I can't get anywhere. Either no one answers the call or the internet keeps telling me to enter the model number over and over again. Is there a human being that can help me with this? I am tired of carrying food back and forth to different places to keep it fresh. We have had to throw away a lot of food that has been in too warm of temps to keep it fresh. Having to haul bags and coolers of food to the garage all the time. I can never trust that the refrigerator is going to keep things cold while we are gone for a weekend. It is a pain to go through this time after time. Help me, please!

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    Reviewed Aug. 30, 2010

    It's sad to say but my complaint/story is no different than those I've read on this site, regarding my Maytag refrigerators. I thought I was alone, but reading all the complaints, I quickly learned that I'm not. I want you to be aware of my issue as well, and hopefully Maytag will take responsibility/ownership for their inadequate product.

    I moved in my newly built home with all Maytag appliances on September 2004. I experienced a minor problem with the ice maker, November of the same year, but the issue was fixed within a week while under warranty . However, April 2010, my side by side refrigerator (model MZD665HEB) stopped working/cooling. It was repaired with an overload relay part. Well, four months later, the refrigerator stopped working again. I called customer service again, but as with the first 2010 incident, they only offered me the names/phone numbers of repair services in my surrounding area.

    Of course this is another expense to me for a refrigerator that I've had for only 6 years. I'm praying Maytag will do the right thing, as other companies are doing by recalling/replacing their substandard products. Maytag, what happened to your Vision? I grew up with quality built Maytag products and services. I cannot afford to continue putting money on repairs, and must decided on my next step if Maytag does not take ownership.

    I'm a diabetic, and unable to refrigerate my insulin, which has been the most severe medical issue. I've lost frozen foods, and several refrigerated required foods to the tune of $250-$300.

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    Reviewed Aug. 27, 2010

    I bought a new Maytag side by side model number psd262lhew less than four years ago. The compressor is out and the repairman says that it is not worth fixing. Maytag told me that I should have bought the extended warranty. If their product is not trustworthy, why should anyone buy it?

    The average life of a fridge is fifteen years and I get less than four? I have always bought Maytag but never again. Their service is pitiful and the attitude despicable. The girl actually told me that they try to improve products every year. I had a 30-year-old washer and dryer that never gave me problems, maybe they should go back to the quality they used to have instead of trying to reinvent junk.

    I'm off to buy a new fridge and it sure won't be a Maytag. I'm going to recommend to my friends not to buy Maytag because they certainly don't stand behind their products or customers.

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    Reviewed Aug. 23, 2010

    I have a two year old stainless French door refrigerator. The rear control panel stopped working, which caused the ice and water dispenser to not work. I called the customer service line to get answers, but was told all they could do was log my complaint into the system. Two of the four Maytag appliances I've bought have needed repairs within the first year. This was a major repair. And all Maytag can say is, "We apologize." I will never buy another Maytag product and I will not recommend any Maytag products to anyone. The costs associated were: $80 service fee and then $425 for the control panel.

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    Reviewed Aug. 23, 2010

    Model Number MFI2568AES, this refrigerator failed on the evening of Saturday, August 21, 2010. Investigation of the symptoms onlined revealed a common manufacturing defect of this model which involves the replacement of the HV Control Board (part no. 12920710). I called A&E Factory Service immediately and the earliest appointment they could give me was August 28 (seven days later). No one living in the state of NJ in August can live without a working refrigerator for seven days, so I contacted A-1 Appliance Repair (**) and they were able to locate the correct part and come to my home to install it on Monday, 8-23-2010, at 10 am.

    While I was waiting for the repairman to show, I called Maytag customer service and was told I could have the repair made under policy no. ** by an authorized repair company. I am a caregiver to my 81-year-old mother and I work from home. Asking me to wait a week for factory service on such an essential appliance is unsatisfactory and I would appreciate it if they would consider reimbursing me for the repair. It cost me $315.65 for parts and labor. I sent this information to Maytag via their online contact form after I was told over the phone that direct reimbursement of the consumer is not their policy. I am relieved that the repair was done quickly and properly, but making me pay for it because I was unable to wait a week is rather harsh.

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    Reviewed Aug. 6, 2010

    In August 2005, we purchased from Home Depot a Maytag side by side model MSD2651HEW refrigerator. Then 19 months later in March 2007, the refrigerator side wasn't cooling. We called service repair and the repairman diagnosed the problem as compressor not starting so that was replaced. Parts and labor were covered under warranty but I had to pay $70 service call plus lost all food in fridge/freezer and a day’s pay waiting for service.Here we are 3 years 5 months later, August 2010 the same thing all over again!

    The Limited Warranty for major refrigeration components expires August 12, 2010. There has been recalls for defective compressors but they claim my model isn't affected therefore it didn't make the list. Our food is spoiled, the service company had to order compressor from Connecticut. They only had 2 left! That tells you something. It's a Thursday, we have to wait till Tuesday. It will cost me $80+ service call, another lost wage day and tons of aggravation.

    With all that said, a refrigerator basically 5 yrs old that had 2 compressors replaced in that span. Would it be considered for a recall? At that pace, I'll need to purchase a new fridge in 3 years with no warranty and costs to exceed $500 if compressor craps out again. But I'll be damn sure no Maytag product ever enters the home again!

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    Reviewed Aug. 5, 2010

    In June of 2005, I purchased what I thought was my dream French Door stainless steel Maytag refrigerator. In approximately one year, the icemaker started making hollow cubes and the water spout inside quit working. The repairman said the water flow was too slow so he thawed the tube and left. It seemed to work well for the next 3 3/4 years until June 2010. It was the same deal, hollow cubes, then no ice. Again, it was the slow flow and my not changing the filter. Warranty expired in July 2010 and on Aug 3, it poured water all night into my basement from the tube, all the frozen stuff thawed and they say the compressor is bad? Maytag is no help and Sears wants $775 for repairs! It sounds like I shouldn't bother and just go get a new one but not a Maytag!

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    Reviewed July 29, 2010

    After four weeks, I am still waiting for the Maytag repair man. This is a joke. I was told A&E (Sears) would be here this morning between 8-12 and have just been called to hear that it will be after 12. I have been with out a fridge for four weeks and all I got from A&E (Sears) was a stone wall. Maytag is bad and A & E (Sears ) repair service is worse. This is a four-year old fridge and this is the second time that this has happened in the past year. Service is free but that does not provide for the loss of food and the meals.

    I have had to eat out. I also purchased one of their dishwashers that has now been recalled because of fire. Never, never will I ever buy a Maytag or Whirlpool product. Stay away from them unless you like to have unwanted stress and expense in your life. Loss of all food in freezer and fridge happened while on vacation in July. You can imagine the mold and stench I came home to. Hours spent cleaning out this mess, expense of the loss of the food. After four weeks, still no repair man, having to eat meals out because I don't have a place to keep things cold plus total lack of care from A&E (Sears). Nobody would assume any kind of responsibility, just blamed the next guy down the line.

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    Reviewed July 28, 2010

    I bought a Maytag refrigerator in March 2006. A few months later the food started freezing. I called for repair every few months while under warranty and each time a new person came and replaced the same part. So much food was wasted and has been wasted since. Each time someone came to repair, I had to stay home and miss work. On the last day of the warranty, the technician came and changed the control board. The problem was still not fixed so I called Maytag and they flatly said that my warranty had expired so they couldn't do anything. Four years later, I still have the same problem and have to keep the temp at 43 degrees so food doesn't freeze. Please let everyone know not to buy Maytag appliances! I won't.

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    Reviewed July 19, 2010

    We bought a Maytag refrigerator from Home Depot in July of 2008 for about $1,100. This model has the freezer on the bottom and a single door on top for the refrigerator. One year and four months after purchase, we noticed that the refrigerator section was not cooling and our food had spoiled. We called the Maytag consumer service number and were told that our unit was beyond its warranty, but they would pay for parts and we should call A&E repair.

    The repairman found that the freezer unit had built up frost and ice in the back of the compartment, blocking the vents which feed cold air to the refrigerator. They replaced the thermostat and charged me $175 for labor. Six months later, the problem re-occurred and we scraped the ice from the back of the freezer which temporarily fixed the problem.

    Now, it has happened again. The folks on the Maytag customer service line offered to cover the part again, but we have to pay for the repair work again. After reading many similar problems, we feel strongly that Maytag should repair this unit free of charge. They took our money and as far as we're concerned, they did not deliver a quality product.

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    Reviewed July 8, 2010

    This is about the Maytag- model Maytag Performa # psd267Lhes Serial # 1031344ec five year, 7 month old refrigerator, which is completely dead and is certified non-repairable by a Maytag repairman. The bottom drawer of refrigerator froze constantly ruining produce.

    Earlier, in April 2008 the refrigerator stopped working. I called Maytag and they set me up with a company to come and fix my lemon of a refrigerator. I had to pay for the service call, but they were more than happy to pay for the major part (compressor) that needed to be replaced. At the time I voiced my concern with Maytag that such a new appliance would need so much work and my concern about other stories I had read about the exact same model failing. I requested them to buy back my refrigerator due to my concerns of a complete failure of the refrigerator to run after it was out of warranty. I was told that was not their policy to do so.

    Yesterday, I had the repairman out for the third time in three weeks since the compressor failed due to leaking hoses causing oil and water to get into the compressor. Yesterday I received the bad news it was completely unrepairable. Today I received a phone call from Whirlpool telling me they were not able to buy back my refrigerator or replace it as it is 7 months out of it warranty. They also made me feel as if I was talking about a really old refrigerator. We have to purchase a brand new refrigerator after barely 5 years of use, plus cost of failed repair visits, not to mention all of the ruined food and being in a "fridgeless" state.

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    Reviewed July 8, 2010

    I purchased this refrigerator, Model MFF2258VEW, French Door, 22 cu ft, about 3 years ago. Right off the bat, the problem started. The refrigerator freezes everything! Eggs, lettuce any food item, except liquids. I called and Maytag sent a tech out to look at the thing and could find nothing wrong, but after much complaining about the design flaw, the refrigerator was replaced. The same thing happens with the new one. The recommended temperature setting for the refrigerator is 38, I have mine set at 40, sometimes 42, but it still freezes items. You can not place frozen meat in the fridge and expect it to thaw. It stays frozen! !

    I will never again buy a Maytag product! They were once a good company but not any longer. I understand that they have been bought out by Fridgidaire. Maybe that will improve the quality of the product and correct the design flaws. As a result of this design flaw, the amount of food that we had had to throw out is astronomical. In these hard economic times, who can afford a product like this?

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    Reviewed July 3, 2010

    My Maytag refrigerator which was purchased last April 2008 works fine. However, I had a new hardwood floor installed in July 2010. The workers moved the refrigerator which is on wheels and used heavy cardboard underneath to roll on the new floor and back into place. The plastic wheels cut into the floor leaving perforated-like scratch marks. The wheels should be a smooth unit. I am addressing this issue with Maytag. My new floor needs to be refinished, and I cannot wheel my Maytag refrigerator back and forth for any reason, without further damage to my floor. I cannot keep this refrigerator on this floor.

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    Reviewed July 2, 2010

    We bought Maytag refrigerator model #MSD2651HEQ five years ago and the compressor went out on it at the cost of $600 to repair. After we bought it Consumer Reports reported Maytag refrigerators had the highest repair rate of all. Never again will I buy a Maytag anything. We lost hundreds of dollars of food from our refrigerator and freezer; meat, milk, vegetables, etc.

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    Reviewed July 1, 2010

    I have an approximately 5-year old Maytag French door refrigerator (model # mfd2560). The compressor froze about a month ago and the tech installed a booster, which seemed to correct any issue with keeping it running. Yesterday, the machine started tripping the circuit breaker in the house. The motor appears to be shot and I will be forced to buy another unit this weekend (not Maytag). Of course, all inspections and repairs to date were outside of warranty period. Went with the name brand—never again!

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    Reviewed June 30, 2010

    Refrigerator frosts up over and over and has to be defrosted with a heat gun or hair dryer to melt the ice accumulation to get it working again. It is less than four years old.

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    Reviewed June 30, 2010

    In December 2001, we purchased a new Maytag Wide by Side refrigerator. Seven months later, the cooling unit went out. My wife got food poisoning as a result. The local dealer sent a service to repair the fridge. Two weeks later, the cooling unit went out again. We had to call the Maytag Corporation who finally replaced the refrigerator.

    Since then, the cooling unit has gone out three more times. Last year, the fountain board went out causing the ice cubes and water to discharge which flooded our kitchen. Yesterday, the cooling unit went out again and we are still waiting for A&E to respond and repair. My wife got food poisoning the first time the fridge heated up. We have lost hundreds of dollars in food during each cooling unit outage. We can no longer tolerate the unreliability of this refrigerator and need to replace it.

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    Reviewed June 28, 2010

    I purchased a Maytag MBF2556KEQ freezer on the bottom refrigerator from Home Depot 4 years ago. The left-hand side of the freezer handle is slowly pulling away from the surface of the door. The design of the door/handle attachment reveals no means to tighten the exposed screw. Though we purchased the "extended warranty" offered by Home Depot (still in effect), we are told that "handles are not covered". Home Depot's response is to refer me to a website that is of no use. Maytag declines to help but will refer me to a local list of certified repair shops. This is a simple problem that could be fixed if ready access to the screw head/fastening device was available. I do not feel I should have to pay $75-plus to a repairman.

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    Reviewed June 27, 2010

    We bought our Maytag refrigerator Model#mfd2560hes in 2005 for $1,600. A few years after, we started hearing noise coming from the unit. In November of 2009, the freezer filled with frost and we defrosted the unit for a full day. It worked for a month but at the end of December, it started building up frost again. In January, we called for service and the motherboard was replaced. It cost us $279. Last Friday, 6/25, the top refrigerator stopped working completely. The light is on but is not cooling at all.

    We are deciding if we should pay for costly service again only to get it repaired again in a few months. We bought a Maytag refrigerator because of it's reputation of dependability and durability, but after this experience, we will never buy any Maytag or any of their companies' products again. I do hope there is a class action lawsuit so that other people will not experience these problems. An appliance is a major purchase and most people, save for years before being able to replace them. It is frustrating that manufacturers such as Maytag refuse to back their products after they make the sale and they reach their sales goals. We have had to throw a lot of food, take time off from work for service calls, spend hours on the phone to get help or find the best rates for service and buy cooked food and ice for days.

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    Reviewed June 27, 2010

    Faulty Maytag refrigerator - It is less than a year old. Not only is it a lemon, we have now waited for two weeks, and still counting, for repair. According to service people, Maytag knows this problem is recurring, but still will not make part the available for repair. Ruined food and therefore expense and additional expense and severe inconvenience of living with coolers in the kitchen and addition to the expense of buying ice to maintain daily food needs.

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    Reviewed June 25, 2010

    I purchased a Maytag side-by-side refrigerator in March 2009. In May 2010, the ice maker stopped working and had to be replaced. Of course, it was 6 weeks out of warranty. Maytag agreed to pay for replacement parts. It has now been replaced at a service cost of over $160.00 to me. Imagine, a brand new $1200.00 refrigerator whose ice maker dies after a little over 12 months. Of course, when I called Maytag, they said they couldn't or wouldn't pay any part of that exorbitant repair bill. Reading some of the other consumer stories about Maytag refrigerators gives me chills, pardon the pun. Stay away from Maytag refrigerators!

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    Reviewed June 24, 2010

    My wife and I bought a Maytag refrigerator in 2004. Every year since we bought it, we've been having repair people come out time after time. We've had the refrigerator serviced five separate times to date. We've never even filed for reimbursement for each time we've lost the food in the refrigerator. That's because they have a monetary cap that doesn't even come close to the money we've lost every time it's happened.

    One time it happened days before Easter Sunday and we lost more than $400 of food that we bought on that one occasion the Easter dinner we thought we were going to be cooking for friends and family. Needless to say, we had to change plans and go to a restaurant for that Easter dinner.

    Over the the five different times we've had to have the refrigerator serviced, we've paid close to or more than the cost of the refrigerator with all the food we've lost every time that refrigerator's broke down on us. Knowing we had a lemon on our hands we even had to buy an extended service warranty, which was close to $200. I even posted on YouTube the problems we've had with the Maytag refrigerator and a Maytag representative wrote me and sent me a message for me to call her.

    Every time I called her, I'd leave her my phone number and a brief message about the problem, (which she was obviously already aware of due to the YouTube blog) but never got back to me. My wife being in sales told me that's what they do these days because they can supposedly count that towards their quota of calls they are supposed to make for their job. I just put another video blog on YouTube about how we are still having trouble getting any satisfaction regarding Maytag's reluctance to realize that we've got a lemon and provide us with a replacement for the one that's cost us so much money between loss of food as well as time off from work due to someone needing to be here when the repair person came to "fix" the problem, which has never happened so far.

    We are not asking for a better or a newer model. Just the same refrigerator but one that doesn't keep breaking down on us. I will be posting another blog on YouTube because it's becoming obvious that Appliance Smart, Warrantech and Maytag do not care about working with their customers in good faith, unlike us when buying the refrigerator. If we'd known that all entities mentioned didn't also practice in good faith, we never would have bought a refrigerator from Maytag but from another refrigerator manufacturer.

    I hope that we will finally be met with someone who believes in dealing with clients in good faith instead of "take the money and run" or "promise them anything but when it's obvious that we've sold them a defective product, screw them". I certainly hope that is not the case. We'd thought we were dealing with an honorable company when buying a product that we thought was constructed by a superior company. I certainly hope that this is just an unfortunate but honest mistake on Maytag's part and not a practice. We would hate to have to take further action such as contacting the Better Business Bureau as well as The Attorney Generals Office regarding this matter. We've been more than patient regarding this matter but are now out of patience. Please contact me so we can avoid any further inconvenience on our part as well as yours.

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    Reviewed June 21, 2010

    I got a brand new refrigerator (Model: MFF2258VE) from Sears outlet store delivered on 6/15/10 and was absolutely happy with it for abut five days until it stopped cooling my groceries. It is a french door with pull out freezer on the bottom. I paid over $1,600.00 for it. I called Sears technician for repairs since I have a warranty. We will see how it's going to go. I always thought that new refrigerator is supposed to work more than five days.

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    Reviewed June 18, 2010

    We have had freezing problems with the drain from the frost free line that causes the water to fill up the bottom of the freezer and run out onto the kitchen floor. This has to have the baskets pulled out and use a hair dryer to heat the back of the freezer to melt and open the line. We have to do this every few weeks. What a mess for an expensive appliance, my husband wants to paint it lemon and drive around with it on a trailer! Water on the floor and can cause a person to slip on plus damage to flooring!

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    Reviewed June 18, 2010

    We bought a French-door Maytag refrigerator in December 2004 at Home Depot in Tulsa, OK. When it was delivered, it was defective and they took it back and delivered another one in January 2005. We bought a five-year extended warranty. The icemaker was defective and replaced twice. Then it stopped cooling and freezing. We have had at least three times of this. At first, the tech just used a hair dryer to defrost where it was frozen up in the wall between the icemaker and the water dispenser.

    Finally, he did some kind of rigging where he drilled a hole somewhere to keep it from freezing up. I think the warranty was up in January this year. Now, it has frozen up again. I read online where one person said they have to remove everything from their refrigerator and use a hairdryer to defrost the freeze-up about every three months. We can't do that. What can we do? Is there a recall? We paid almost $2,000 for this piece of junk. We are retired and on a fixed income. We thought this would be the last refrigerator we would have to buy. Now, we are using our old one in the garage. We lost a whole freezer full of food again. Thank you.

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    Reviewed June 12, 2010

    Our Maytag, 2004 French side-by-side plus bottom drawer smells like lettuce. There is no lettuce in it. There was not rotten lettuce, or anything else in it.

    It has been thoroughly cleaned out several times now, and it still smells slightly of lettuce. What could this be? And, yes, our compressor also went out in 2009 (5 yrs. old). I had the service plan, so it did not cost us anything at all. The plan is very reasonable. Except for a little rust on the freezer drawers, it is a great refrigerator that smells like lettuce!

    If you have any ideas as to why, please let me know, and how to fix it. I have not yet called for service, trying to renew the service plan, which I let drop last year. The plan also has worked for the Maytag dishwasher we have. It was repaired (new motor) for nothing as part of the service plan. What could make this refrigerator smell like lettuce for a month? Just a little disarming--the odor, that is. I still love the refrigerator. It has been much admired as to size and sheen!

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    Reviewed June 8, 2010

    I bought a Maytag side-by-side refrigerator, Model MSD22651 in 2005 and have had problems beginning in 2007 with the freezer temp rising to 40 degrees for 10 hrs then back down to zero. It repeats this process over and over until finally the freezer no longer keeps the food frozen. I paid over $1400 for this refrigerator and have had nothing but problems. We now know it's the compressor that has gone out and we are looking at around $700 for parts and labor. Although mine seems to exhibit the same behavior of other models listed in the massive recall, the serial number is not on the recall list.

    As a result, we have lost food and will need to buy a used refrigerator until I can afford to have this one fixed. I feel like I may be better off spending $700 on a new non-Maytag refrigerator rather than risking future problems with the one I have.

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    Reviewed May 31, 2010

    I purchased a Maytag refrigerator-freezer in 2001, Model number MSD2556AE.The freezer was first to malfunction. At the back of the freezer was a cake of ice. I turned it off and after melting, I cleaned everything. It still over-freezes. Now the refrigerator doesn't get cold at all. I can't place food in it anymore.

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    Reviewed May 31, 2010

    We purchased a Maytag refrigerator bottom mt, Model MBB1956HEW in August 2004. In May 2010, I awoke to the sound of clicking noises and when I opened the bottom freezer, I noticed that the food was half thawed. We called in a technician and the diagnostic analysis was that the compressor had failed. To repair it would cost over $700. We will not fix this fridge and we will never buy a Maytag product again. We understand that Whirlpool bought the company, therefore we will never buy a Whirlpool product either. We just cannot afford to be purchasing a fridge every 5-6 years at a cost of $1500. This is an outright scam by appliance companies and something has to be done to stop it.

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    Reviewed May 24, 2010

    I had 3 calls about everything freezing. We have lost a lot of food. They keep adjusting the controls and still it doesn't work well. They came out and put a new brain. They said that would take care of the problem and it did not. I have had at least 4 service calls on my ice maker not working and everything freezing up. I was told to use a hair dryer to see if I could make it work again. They adjusted the controls again. They keep sending different service people out here and they all tell me something different all the time. Today is 5-24-10 and they are sending somebody out to check the ice maker out again and the smell it has - like leaking gas. The water tastes bad also. I have always had Maytag products and have never had these many problems.

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    Reviewed May 22, 2010

    In 2000, we bought a Maytag fridge side by side. After the fifth year, we experienced problems with the coils freezing up and the drain getting plugged (frozen over). The first time, I had Maytag come in and unfreeze the coils and drain. After that, they replaced the board twice, and had the coils unfrozen and I learned to do it myself to save monies. Now the drain freezes up and water freezes at bottom of freezer and we have water all over or kitchen. It's time for a new one and not a Maytag.

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    Reviewed May 20, 2010

    We purchased a fridge in 1999 (model MSD2556AEW). We have had the mother board replaced multiple times. In fact, we have spent almost $800 in the past 9 months. This is a widely known defect. The motherboard fails and the fridge no longer defrosts. The motherboard was replaced in August of 2009, then was just replaced today, May 2010. In addition, the ice dispenser (on the door) was replaced in August 2009. A piece of it had melted (bad design). The replacement stopped working just a few months later.

    My husband went on the internet tonight and found that ours is a common problem, and it sounds like class action material to me. This is over $1000 in repairs due to a design flaw that causes the motherboard to fail again and again, the same with the ice dispenser on the door.

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    Reviewed May 10, 2010

    I bought a Maytag refrigerator in 2006. In 2009 I had to request a service on refrigerator because the freezer stopped freezing. Food spoiled and thrown away. I have to buy a deep freezer. Now in 2010 I am experiencing the same; freezer not working food spoiling and there’s water everywhere. It's crazy. Why is the motto of Maytag, "built strong, to last long"? Not like it used to be. Please help! I'm enduring a terrible smell coming out of the freezer. Food is spoiling.

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    Reviewed May 6, 2010

    The refrigerator is only 5 yrs old and the door is rusting! I still own another Maytag fridge, that the door rusted, so we bought another. I can't believe what junk this reliable company can sell. The stove is rusting on the door also! The door is rusting at the front door seam. It is only going to get worse in my beautiful kitchen.

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    Reviewed May 1, 2010

    I bought the refrigerator in 2003. By 2004, I had annual take a part time to unclog the drain for the defrost. The first time it cost $220 just to have the repairman do this and thankfully, he showed me how to fix it. So at least once a year, it was take a part time. In 2009, it keep freezing up (every 2 weeks), so I called again. The automatic switch to defrost was broken, according to the repairman. He replace it. $250. 90 day guarantee. In April it froze up again. I manually took it apart and defrosted it, and called repair man. 2 weeks last, it froze up again. Repair came and said the Maytag switch, which he just replaced is broken. He can replace for $150. The 90 day warranty is up. I had always liked Maytag, but no more. I expect to need to replace it very soon. Don't trust a Maytag. Thankfully, only the $440 of repair and yearly manually defrosting of the drain. We watch it carefully, so when food starts to soften in the freezer we jump on it.

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    Reviewed April 27, 2010

    I purchased a Maytag Model MSD24 refrigerator on 09/02/2001. On April 13, 2010, we needed to call repair service due to the freezer stopped working. We were away that three days and when we returned, all the food in the freezer was defrosted in freezer section and refrigerator section was full of water. We paid Folsom Lake Appliance, Inc. $60.00 service call and was told this was due to a defective part. We were informed that the refrigerator had a recall for a faulty part that is connected to the compressor.

    On April 17th, 2010, we received a letter, after the fact, that there was a refrigerator recall. I can mail the letter with the repair bill attached if necessary. I would like to be reimbursed for the service call and the food loss due to I didn't receive a notice until after the repair so I was unaware of this being a defective part. Damages included all the food in freezer was thawed out and unable to be used. Food in the refrigerator part was wet and unusable. Our total loss including the repair fee which according to the letter should have not been charged; reimbursement of $360.00 should be returned to me for the losses and charge.

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    Reviewed April 21, 2010

    I bought a Maytag side-by-side refrigerator in 2002. Not long after, the circuit board burned up. This was after the warranty was done. I was told a new circuit board would cost $500.00. I did not repair it. Now the refrigerator side does not keep cold even when set at the highest setting. Freezer side, however does work. Now I do not have water or ice coming out of the outside of the refrigerator due to the circuit board being broken.

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    Reviewed April 17, 2010

    Refrigerator circuit board failed after 16 months. Ice maker failed after 4 years. Maytag would not help with any parts or labor. Research shows these are continual problems with this model. Model#mf12568aew ser#10414402ja. Cost of circuit board replacement. Further repair or replacement of ice maker.

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    Reviewed April 13, 2010

    Well, from one day to another, my freezer stop cooling. We had to trow away over $500 of food. Then the fridge stop working. I called the company to get my guarantee and they told me they would pay for all the parts. I decided to call Mr. Appliances and I paid for the labor and they told me I didn't have any guaranty on my fridge. I called again to see what was happening and they just told me that there was a mistake that my fridge didn't have guaranty and that they couldn't do anything about it. What I find ridiculous is that I paid $1,400 for that fridge and it did not last even 3 years. I'm in a very disappointing and nerve racking situation.

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    Reviewed April 10, 2010

    Our Maytag was not cooling in fridge. Lost food, Maytag sent repairman out to replace recalled part. Fridge still did not cool properly on fridge side and freezer ran constantly, with loud knocking noise. Repairman came back, stating perhaps freezer was too full, not allowing air flow. I removed items in fridge, but fridge still does not cool. It stays at about 48 degrees. They state thermostat is fine. However freezer coils in bottom of freezer freeze over with ice and 'snow', and lines freeze up, with freezer running all the time.

    We are constantly emptying freezer to let coil defrost and this is very time consuming but still does not address the problem in fridge - which is no cold air. I purchased extended warranty, which really is no good - as repairmen don't seem to be able to fix problem. Extended warranty covers repairman and gives us $250 towards new fridge if we replace, (just found out it has to be replaced with Maytag, which we would have to be crazy to do). I guess we lose out on $2500 for this piece of junk and are left to fend for ourselves as we cannot get anyone to address the problems, and we can't afford to keep throwing out food! Don't buy Maytag, its garbage! Loss of food, hours of my time spent thawing coils.

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    Reviewed April 10, 2010

    My Maytag Refrigerator (mzd2766) does not cool properly on fridge side and coils constantly freeze over with ice on freezer. We have to remove all insides and unplug to defrost coils or it runs non-stop. Repairman came out twice with no change. I guess we eat this loss.

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    Reviewed April 7, 2010

    I bought a Maytag fridge 2 years ago. When it was manufactured the compressor line was not hooked up properly and laid in the drip tray to rust eventually leaking freon. The Maytag service guy recommended that we call them as it was their fault. We found out that they would not cover the repairs needed to repair our fridge even when it was their fault. I will never buy another Maytag or Whirlpool appliance again and will not be recommending them to any one. The consequences are seven days without a fridge and a lost of over $300.00 worth of food that was in fridge, plus a $400.00 repair bill for a manufacturer’s defect.

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    Reviewed April 3, 2010

    I bought a Maytag model mbl2256kes fridge on 10/October/09. It makes a loud knocking noise and wakes me up at night. It sounds like someone knocking at my door. I phoned Maytag 3 times. I had 3 different service companies look at the fridge and they all say there is nothing they can do. It wakes me up at night, and every time it knocks it drives me crazy thinking I bought a Maytag. I shouldn’t have to worry about.

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    Reviewed April 2, 2010

    We had purchased a Maytag stainless steel refrigerator (model # MFI25688ES) about 5 years ago. Within a year the computer switch board that controls the main temp settings, ice maker, and others, shorted. We had to replace the entire component for 200.00 plus bucks. Just yesterday the temp now does not cool and all our foods have spoiled. I have to call another technician to come out to inspect.

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    Reviewed March 30, 2010

    It started with the freezer getting than frig. I called Maytag corporate office. They sent a repairman in 2 days. He replaced the reset button. It cost me $262.00, and I am not happy about the fact my fridge is only 5 years old. I always bought G.E. appliances, but I knew Maytag had great washers and dryers, so I decided to buy one. I am sorry I didn't stay with G.E., because they always stood behind their products. I had a fridge that was 10 years old, and they paid one half of the repair bill! Please advise me. I would like to hear from someone about my complaint. Thank you.

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    Reviewed March 27, 2010

    On 3/24/10, I noticed my refrigerator was short cycling. I called Maytag on 3/25/10 and found out there has been a recall on the compressor starter relay. Maytag set me up with an appointment with a+e service. They set me up with a appointment for Friday 3/25 with a work order #. I left work early to meet the appointment window of 1-5pm at 5pm.

    I called and was told the appointment has been cancelled and was never notified of this. On Friday I called back Maytag and was given another work order # and was told I would be the first appointment Sat am @8:00 and no one showed up. I lost a half day of work, all the food in the refrigerator and I had water damage to my kitchen floor as a result of a warm refrigerator.

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    Reviewed March 19, 2010

    I have a stainless steel refrigerator, with small rust colored spots and hazes all over it. Maytag blames the iron in my water. I have three other stainless steel appliances in my kitchen, and they do not have this. I recently found out, if the brushes at the factory are dirty, that brush the steel, tiny particles oxidize and produce this. Maytag says too bad I'm out of warranties. They will give a 50% discount on new doors (3), and it will still cost me $570. I would never spend that kind of money to invest in a company that clearly doesn't make quality products.

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    Reviewed March 15, 2010

    Msd2651HEW refrigerator, I purchased as a group of 6 Maytag appliances from Home Depot, delivered 13 December 2004. In November 30, 2009 the sol/start relay shorted out--replace at a cost to me of $206.25. The Maytag repairman said I was lucky a fire didn't start. He also said that there could be other problems requiring a compressor system replacement.

    In February 2010, while I was not at home, the defrost board shorted out and so did the new relay causing the defrost to heat up the inside of the freezer to the point that there was a partial cooking of some of the meat I had. The kitchen was full of smoke and smelled like burning wiring. When I checked the refrigerator, the inside of the freezer, side walls were so hot I could not hold my hand on them for a long time. I unplugged the unit and called the same repairman who came out and found that the entire system was junk.

    At first only a parts replacement was authorized, but that was later changed to a parts and labor, 100% whatever it took to fix the unit, this came from their product safety people in Washington State. When the repairman came to fix this pile of junk, he spent 10.5 hours in my home. We had a working unit, only for about a half hour then it stopped working. His idea is that the heat exchange/cap tube needs to be replaced along with the evaporator unit. This cannot be done as Maytag never made these key repair components.

    In other words, Maytag built a refrigerator knowing that it was defective. That’s right, the same components that are involved with the other recalls were used in this model, too. As has been suggested by their product safety department, we will prorate and replace their refrigerator." This means an additional cost to me, totally unacceptable, no consideration has been taken for the out of pocket dollars at my end. The cost of prior repair, food lost twice, and the fact that it took almost a month and a half to get to the point that I will have to replace this refrigerator at my expense.

    Dollars I have invested as of now is $1500.00 without buying another refrigerator at a cost of about $1500.00 for a total out of pocket of over $3000.00. Unacceptable! As I have informed their product safety person, I intend to post all of my information on every blog on the Internet starting with Facebook, MySpace, SodaHead and MSNBC. I intend to contact the local news stations, CBS and Fox both have a consumer hotline and will amend my complaint to the consumer safety commission and supply them with the components I have and contact a product lawyer for possible lawsuits.

    In addition to joining any class action suits I can find, can Maytag-Whirlpool survive any more bad press? We will see! I may even place this junk Maytag refrigerator on my lawn with a 4x8 foot sign stating, “Buy Maytag-Whirlpool at your own risk. You could have your house burn down and family hurt. It’s defective,” and the name went on.

    The only way Maytag can make this go away is to replace free to me this junk. Maytag went out of business due to its laundry products. These defective refrigerators might just put Whirlpool out of business! I'm on Social Security disability and I am a disabled veteran (Vietnam). I cannot afford this type of loss.

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    Reviewed March 12, 2010

    My black Maytag side by side refrigerator (model MSD2652KEB) is not blowing cold air. It is less than 3 years old. It has always made weird noises. The handles always fall off, and have been replaced once. I gave up calling on them, because it just keeps happening. I will never buy Maytag again! I keep the grill dust free, so it is probably the compressor, or losing freon, which neither should happen this early on. Now, we get to spend another $1,500.00 on a new fridge, but it won't be a Maytag!

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    Reviewed March 12, 2010

    Our Maytag refrigerator (model mfd2560hew) purchased on Aug. 2004, which costs $653.69. Just months out of warranty, the refrigerator needs new compressor. For what these fridge cost, this "reliability" is unbelievable! We will not have this product repaired and will look for another product that is more reliable. From what I read in other blogs, this fridge, along with many others will be in landfills. I will never purchase another Maytag product again.

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    Reviewed March 9, 2010

    Upon delivery of our bottom freezer French door model one year ago, the refrigerator never got cold. Customer support people were snarky idiots and wouldn't dispatch any one until the refrigerator had run hot for 36 hours. When the repairman finally showed up after three weeks, he determined that the factory had forgot to charge the coolant. He filled it and sealed it. One year later, the freezer works fine, but now the top only cools just enough to prevent spoilage on the highest setting and the unit is noisy. I await its failure.

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    Reviewed March 5, 2010

    I bought a Maytag MZD2752GRW side-by-side about 4-5 years ago. I used to love it until it started having problems. It had to be serviced at least 3 times, plus the recall service for a potential fire issue. The fridge isn't getting cold again on the fridge side. And the freezer part appears to be cold but leaks water on my kitchen floor.

    I called the Maytag manufacturer at the 1-866 number. I spoke to several different people there. All they can tell me is “Since the service we did was Oct. 24, 2009, it is over 90 days. We can send someone out but you will be charged since it's over the 90 day period.” They can't even tell me how much it’s going to cost me this time. I am sick of these companies that make products that don't last. I'm back to using my 15 year old refrigerator that works better than the Maytag. Someone needs to help us people who bought these Maytag products.

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    Reviewed March 2, 2010

    I bought a Maytag black refrigerator, model no. PTB1954GR5 in 2004 and it recently died. The compressor went and as I did not have an extended warranty, I had to replace a fridge that was only 6 years old. Very disappointed with the quality of Maytag products and it will be a long time before I purchase Maytag again.

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    Reviewed Feb. 23, 2010

    My Maytag refrigerator plus ice maker burned up. I mean fire, for 4 times. Still, it will not work as of today. The thermostat has been replaced for 4 times. I need another one now. This is the worst thing I ever bought. I lost time, food, and I have been worried. It's driving me nuts.

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    Reviewed Feb. 10, 2010

    I am having trouble with my Maytag side by side bottom freezer refrigerator. It is doing the same thing as the side by side Maytag I gave to my daughter that was recalled but the ser# does not run in the group you gave. My ser# is 10255519JL. Is it possible that there are more problems? Can you please look into it and let me know. Thank you. P.S. I bought my frig. the end of 2006 or beginning of 07.

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    Reviewed Feb. 4, 2010

    On December 23, 2004, I purchased a brand-new Maytag stainless black refrigerator at Lowe's, and I also bought an extended service plan. On July 23, 2006, the refrigerator stopped cooling. The repair was made through Lowe's on December 23, 2006. I had the same problem on August 2009. I called Maytag Repair, and they sent a service man. He said the unit was beyond repair and said I will receive a new unit.

    My model no longer existed, and they wanted me to pay out of pocket in the amount of $800.00 when Lowe's and Home Depot has the same unit for $500.00 less. (My model number is MDF2560HES.) I was happy with my refrigerator. I built my kitchen around it. Every piece of my appliances says Maytag or Whirlpool in stainless steel and black. (This monochromatic will have to be an adjustment for me.) Finally on February 3, 2010, they decided that I could go to Lowe's and pick out a replacement for the same amount of money.

    I paid for my unit, and I received a call from Lowe's to come and get my fridge. When I got there, I was told that Whirlpool said I am only to get a unit for $1552. What can I get for that money? I paid $2500 for my unit, and it last less than 4 years. It would have depreciated if I was trying to sell it, but it's no good and it should have been replaced, since in 2006 they had to come out twice for the same problem.

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    Reviewed Jan. 6, 2010

    We have a Maytag side by side refrigerator with the elevator shelf. To date, the ice dispenser panel had been replaced due to the original unit catching on fire. The handles have been replaced twice due to discoloration or cracking. Vann's in Missoula, MT has been out to service the icemaker numerous times. I have paid for the extended warranty since our original warranty expired and last year, I did not renew it. I had not had any issues, so I thought maybe things would be O.K.

    On 1/2/10, we awoke to a flooded kitchen due to the icemaker not shutting off after it cycled. Our vinyl flooring has to be replaced, all of our kitchen cabinets need to be replaced, and the carpet adjoining the kitchen needs to be replaced, all of our kitchen cabinets need to be replaced, and the carpet adjoining the kitchen needs to be re-stretched and tacked down. I truly feel this refrigerator should have been replaced when fire occurred.

    Your customer service department assured me that the new part would be safe and that I shouldn't have anything to worry about ever again with the refrigerator. I hate it! Now I am dealing with Farmers Insurance, the Water Restoration Company, construction that I really don't have time for or want, and a $1,000 deductible that I really can't afford. I am requesting that someone other than a clerk look into my concerns and contact me immediately.

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    Reviewed Jan. 5, 2010

    Purchased a Maytag S.S. side-by-side with french door freezer in late '05 from Home Depot. The appliance has been down 4 times since. This last break down is going on one month. It has been misdiagnosed twice by the "certified" Maytag service company. The first repair person from Anytime Service declared he was an expert and the compressor was perfect but the computer board may be defective. He plugged the fridge in and said it was fixed. Five days later it broke down again. The owner then came out and said it was a bad compressor.

    Whirlpool was kind enough to send us a computer board and thermostat after we threatened to sue, along with a new compressor which was covered by the warranty. The service company then came back a week later changed the compressor, computer board and thermo controls. It took an entire day. Guess what? The refrigerator is down again. Now, it's the evaporator coil. Six weeks down and counting.

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    Reviewed Jan. 4, 2010

    I purchased my Maytag side by side (Model: MSD2732GR) five years ago and after two other problems, the compressor is bad. My extended warranty company came in, looked at it and said that it was not worth repairing. I am appalled that after only five years, a $1,500 investment is not worth repairing. Luckily, I kept my old refrigerator going in the garage. Please let me know what I can do about this obvious faulty appliance. Thanks.

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    Reviewed Dec. 25, 2009

    I bought a Maytag side-by-side about 5 years ago and have had nothing but trouble. It has been serviced at least 5 times and was part of the recall for a potential fire issue. Now the fridge isn't getting cold on the fridge side, yet the freezer part appears to be cold. I'm sick of this refrigerator! Loss of food, time and money.

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    Reviewed Dec. 16, 2009

    This is a small but annoying complaint. We purchased a new Maytag fridge 5 1/2 years ago. The interior parts of the upper compartment are plastic. The divider between the fruit/veg drawers has just had to be replaced for the third time. Small part but annoying to have to order the part in pairs to have a replacement at hand on a 5-year old appliance. I had a GE fridge for 42 years. The parts were metal and didn't break in all that time. I should have stuck to GE when we moved. I'm just annoyed at Maytag.

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    Reviewed Dec. 15, 2009

    I purchased a new Maytag model PSD263LHEW side by side refrigerator in June of 2004 and purchased the platinum extended warranty from Lowe's. Just past five years, the thing started making a buzzing and clicking noise, quickly followed by warming interior temperatures in the fridge and freezer compartments. I called the extended warranty number and they sent a tech out the next day. He tried a start relay switch and comfirmed the compressor was bad. His company does not do "sealed system service", so I am told another company will be calling me, but nothing yet. A refrigerator should last more than 5 years. It costs over $1000. I will not be purchasing more Maytag appliances.

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    Reviewed Dec. 15, 2009

    We have long been happy Maytag washing machine users, so we got a Maytag French door, bottom freezer fridge in 2007. Its main control board had to be replaced after less than 3 years use at a cost of $265. I posted a complaint with Consumer Affairs, and emailed the head of public relations at Whirlpool expressing my extreme disappointment. I got a call the next business day, and a check for complete reimbursement a week later. I'm impressed. Whirlpool wants to do the right thing, it seems.

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    Reviewed Dec. 7, 2009

    I have a Maytag refrigerator we bought in 2004. It failed this summer when we were on vacation for three weeks and all the food in it had to be tossed away. It took weeks to get rid of the smell. Maytag did complete the repair of the switch (which had been defective in that particular series) and the compressor for free and for that we were very appreciative. Then, one month after the repair our freezer, while working, started accumulating ice at the bottom of the freezer. A repairman from the service that had completed the prior repair, came to evaluate the problem. The diagnostic call was $70.00. He told us that the escape tube was blocked by mold (probably caused by the earlier failure) and charged us $197.00 for the visit and the clearing of the tube. We had no choice but to pay but I think it is outrageous that the fridge would fail in the first place, that a related problem would be charged to us to be fixed and that the "Maytag Repairman" walked away with $197 after 10 minutes worth of work. We'll NEVER purchase a MAYTAG again!
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    Reviewed Dec. 7, 2009

    I bought a Maytag side by side stainless steel refrigerator in 2006, after a year of use it went BAD, Ice accunulating in teh freezer side then it quit cooling all together, replaced ice maker, thermostat, and many other parts, last time was 6 month ago, today december 7 I went totally bad, Maytag stinks, they will never again get me to buy any of their products.
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    Reviewed Dec. 4, 2009

    bought a new refrigerator last fall and it is dead
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    Reviewed Dec. 1, 2009

    We purchased Maytag refrigerator in 02/2002. Within months it was noisy and not cooling properly. It quit in July 2003 and we had a 13 day wait for part (no refrigeration during that time).The evaporator fan motor had to be replaced but I had to pay for service call and labor to install it (69.95 srv call and 35.00 labor) Within months it was noisy and very hot air coming from the bottom of frig. This time the compressor was overheating and had to be replaced. Tato's appliance contacted Maytag for me as they weren't going to pay since I didn't have an extened warranty. The cost of the compressor was covered by Maytag. At this point, the refrigerator had turned a strip of my floor brown from the overheating and it was still having issues with ice build up on the copper tube in the back. I wrote and asked them to replace the refrigerator (I have a copy of the letter)as it never operated well for any length of time. Maytag insisted they could do no more since I had no extended warranty.
    Of late, I received a letter informing me of a recall on this model because of an issue with the relay switch causing overheating. The appliance has never functioned well. The back (made of cardboard and insulation) was destroyed from the moisture coming from the constant ice that surrounds the copper tube just behind it and the fan never shuts off. My energy monitor shows the large increase in electrical usage when I shut the frig off and turn it back on. The representative I spoke to said to schedule the repair with Tatro's of Barre, VT. The technician came without contacting me despite my instructions to call so I could be there to talk to him about the problems. He did the recall work but when I contacted him said he'd have to reschedule a service call and wouldn't be able to tell me what the problem was without getting into the sealed cooling system (at my expense) If I had the resources, I would have replaced it before this. I have contacted Maytag and they are standing firm that they have no obligation except to document my complaints as I have no extended warranty.
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    Reviewed Dec. 1, 2009

    I purchased a Maytag side by side, stainless steel finish refrigerator, (model number; msp2651kes, serial number;50049285lc), from Home Depot in 2007. Not more than one week after taking delivery on the refrigerator it started to malfunction. The freezer compartment was not staying cold and the refrigeration compartment was loosing its cooling power also. I lost an entire refrigerator and freezer's worth of food this time. I contacted the company and they sent out a local technician to repair the unit, as it was still under warranty. Then, not even a year later the same problem occured, and they sent out another technician from the same company to do the same repairs with the same parts, still under warranty. The technician commented that it would be useless to keep repairing the same problem over and over again, "you need a new refrigerator". Again, not more than a year later, the same problem, and again the same repair company,only this time the technician said that he would personally make note of the repair to the Maytag Company, as to encourage them to honor their warranty policy and send a new refrigerator. I spoke to another service representative and was informed that Maytag would replace the refrigerator aaccording to warranty if the same problem persisted past three service call and repairs for said problem.
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    Reviewed Nov. 30, 2009

    We bought our French door refrigerator from Maytag about 2 1/2 years ago. Since then we have had it break down on us 3 times. Each time they agree to fix the issues after we complain enough but we had to buy an extended warranty and each time the unit goes out they refuse to replace all of the food that we lose even though a technician takes days to come out. It's absurd and when I called the Maytag store I didn't even have to tell him the model number of the unit because they already knew. The problem is widespread and I am very surprised that Maytag hasn't recalled this unit or there hasn't been some sort of class action lawsuit filed against them.
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    Reviewed Nov. 27, 2009

    We have had excellent past experience of Maytag--our washing machine has worked flawlessly for 25 years. We bought a French door, bottom freezer Maytag fridge in April 2007, and recently the upper compartment stopped cooling. I could restore it for a week or two by manually defreezing the freezer compartment with a fan. I summoned the seller's highly efficient repair service. Result? Heater and relay in defreeze system working, so control board faulty. Cost for new board and repair visit: $265. Warranty for part? 90 days.
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    Reviewed Nov. 24, 2009

    After my Maytag caught on fire, and Maytag agreed to repair it at no cost, the repair man ordered all new parts. Ten days later they installed all new parts only to have it explode again! Maytag has no interest in learning why their product caught fire! They can not fix it! They want me to buy another Maytag and apply for a "rebate". FAT CHANCE I WILL EVER BUY A PRODUCT FROM MAYTAG/WHIRLPOOL again! The product is defective! They can not repair it! And now they want me to buy another product from them?
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    Reviewed Nov. 23, 2009

    compressor failed on a 3 1/2 year old refrigerator, then the warranty is expired. Thought that MAYTAG was a littli better than that.
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    Reviewed Nov. 19, 2009

    Purchased a Maytag top/bottom refrigerator in December 2002 and experienced a compressor failure in November 2009. Refrigerator cost over $1,300 seven years ago. Called Maytag authorized repair service and was told that compressors were backordered and they wouldn't have any for a week. Was also told that compressor failure is a common problem because the supplier, Tecumseh, makes a shoddy product. Hardly a reassuring thing to hear from a the Maytag Repair Man. Finally called a local service company who fixed the refrigerator for $737. Goodbye forever - Maytag.
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    Reviewed Nov. 17, 2009

    Maytag sent us letter to have part replaced for recall for refrigerator, company came out to fix (which Maytag referred).Long story short came home after work and hardwood was full of water and all our food in the fridge and freezer was runined. Called appliance repair store and they said there is nothing they can do, called Maytag and they will only give us 250.00 for our food. Made me feel like I was lying said they have never heard of this problem. (glad I found this sight) Which we all know is not true I will never buy another Maytag appliance EVER!!! We are going to go after them to repair our hardwood and I suggest you all do not let them off, they know this problem exsist and our doing nothing about it. They are knowingly lying to the public about this problem. Maybe we should all go to our local media and see what they can do to get this out to people so Maytag will be held responsible. To top it off they said its going to take 4 to 6 weeks to get check, if we even recieve the check. What is a family who is struggling in these tough times suppose to do when they have lost a frige and a freezer full of food. Shame on Maytag!!!! I will make sure everyone in Littleton Colorado knows not to buy Maytag!!!!
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    Reviewed Nov. 12, 2009

    My husband and I purchased a Maytag Washer, Dryer and Refrigerator in 2003.
    From the time we purchased the Refrigerator, the ice maker spends more than 2 minutes to spit out the ices and when it does the ice goes in the floor after the container is released from the buttom not while the button is being pressed. The washer does not spin dry the clothes and it takes sometimes as many as 3 full spins to get the closes where they can be put in the dryer.
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    Reviewed Nov. 8, 2009

    I have a Maytag MFD2560HEQ model refrigerator purchased in July 2005, 4 years and 3 months ago. Recently it began buzzing and not cooling. It would buzz loudly for twelve seconds and then click off. A few minutes later it would do the same and the temperature in the refrigerator and freezer would slowly elevate over time. After reading on the subject I discovered that this is a classic symptom of either a bad compressor or starter relay. I have an extended warranty on this refrigerator, because I picked up when purchasing it that most appliances (because of our governments pressure to be more energy efficient...and we haven't seen anything yet) particularly ones with compressors were building them too small and they were junk and prone to break-down. I was glad to have the extended warranty, which will run out in July 2010. I called the warranty company and they sent out (after a weekend) a tech who tried a couple of new relays on the unit and determined that it was the compressor. Yet he said his equipment necessary for changing the compressor was out of commission and that I should contact another tech covered by my warranty so they could get to the repair in a more timely manner. I did and they scheduled an appointment four days later (without a refrigerator for a week by that time). The new tech showed up when he said he would and proceeded to replace the bad compressor. I'm told that Maytag had a warranty on the compressor for five years so it will be covered, but the extended warranty will have to pay for the labor (about 2 hours worth plus). I don't usually by extended warranties. Am I glad I did this time!!! We now have a new compressor in the fridge and it seems to be working well. We have had no other significant problems with this fridge (yet), BUT having a compressor last only 4+ years on a $1400 refrigerator is ridiculous. I'd like to know how much energy is saved with such shoddy and light-weight engineering. People, beware of governmental regulations that on the surface seem to be energy efficient and yet in the long run cost you far, far more. We've got a Wards freezer we bought in the 1970's and has been sitting in the heat and cold of a garage for 30+ years and hauled to four states and STILL works! We may save a few kilowatts of energy with the newer more energy efficient models but we're going to fill up the blasted landfills with appliances and empty our wallets. THANKS environmental extremists! The tech said that the compressors on this model (the original) are "notorious" for breaking down. He put in an alternate model which he said seems to be engineered better and had a much better track record. I hope it does
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    Reviewed Nov. 7, 2009

    I purchased a Maytag French door refrigertor in 2001.I was relying on past experience with Maytag,as I had a Maytag washer for 30 years and the only thing I had to replace was the timer,That was expected after raising 4 kids and 2 grandchildren,Can you imagine my disappointment when my refrigerator started breaking?One thing after another,There have been no children with us now and my husband and I are both in our 70's.so the fridge has had no rough treatment.First the bottom glass broke as were washing it, we replaced that with plexiglass,then the ice maker wouldn't make ice. then the big pizza drawer top broke and my husband taped it shut.then the part that holds the crisper drawers in broke,so we cannot hold the drawers in.then the water line started making a rattling roaring sound,so we bypassed the filter,which seemed to be causing it.Now we have musty tasting/smelling ice.We have been married 51 years and have had other refrigerators that have lasted well over 20 years.This one is a REAL PIECE OF S--T after only 5 years!!! This almost seems criminal that they can sell something so flimsy and get away with it.Never again will I buy a Maytag or Whirlpool product and I will show and tell everyone I know the same.
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    Reviewed Nov. 5, 2009

    Since purchasing the Maytag Model MSD275AEW Side by Side refrigerator/freezer we have been plagued with problems. We replaced the entire computer module in order to fix the auto defrost feature, and just today the water/ice in the door system caught fire! It melted the whole assembly and would have continued to melt down if we were not here to hear the load explosion and then unplug it from the wall!
    What kind of a product explodes and then melts from the electrical short?
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    Reviewed Nov. 4, 2009

    We bought a brand new side by side refrigerator right after we bought our house in Late Sept. of 2007. It is now 2 years and 1 1/2 months old and the frig sprang a leak in a copper line inn the back behind a cover and all the freon has leaked out. We called Maytag and told them our problem and they told us it is out of warrenty. This product is so cheaply made for a copper line to crack and leak after 2 years. I think they should repair it at no cost to us.
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    Reviewed Oct. 30, 2009

    I contacted Maytag on the recall they had for refrigerators. They gave me the name of the service man to come and do whatever they had to do to repair. He came and did his thing and after he left I noticed the refrigerator kept clicking and everytime it clicked it dimmed the lights. He assured us it was just the refrigerator going on to start etc. Next morning everything in the freezer was thawed! He came the next afternoon to check it..supposedly whatever the part was it was faulty. So he again did what he had to do. He contacted Maytag and they told us to write down everything we had lost in the freezer. Of course they did not give us the full value of what we lost but we agreed on $280.00. Joanna told us it would take four weeks to receive the check!! Two days later we complained that we had to move the dials all the way over to get it somewhat cold and we use to have it right in the middle and worked perfectly. He came to check it and assured us it was ok. He left that morning and we left for 3 days for a mini vacation. When we returned the house had a terrible smell. Opened the refrigerator and everything in the freezer and refrigerator was spoiled. I had restocked our freezer after we lost everything the first time. We called the wervice guy and he said he could not come that evening but would be over between 2-4:00Pm the next day. He came and told us our refrigerator was now not operable and would need a new one! I called Joanna almost in tears as to what had happened. Took me five hours to clean it out, write everything down as to what we lost and now no food and no refrigerator. We had not problems with our refrigerator but was following through on the recall. I asked to speak to a manager and she said you will either hear from someone today or by Thursday which would be a 3 day wait to hear from someone! We did talk to a manager (Carol) and now she is telling us they no longer make our model (high-end) model, too expensive for Maytag to make and is talking about something comparable. She then says we have to pay $125.00 to receive it. I said well if I was to buy a new refigerator today I would purchase the french door style with freezer on the bottom and she told me if I wanted that I would have to pay $799.00!!! Maytag destroyed our refrigerator on doing the work for the recall and I don't think I should have to pay anything. I asked Carol if there was someone higher than her there that I could speak to and she said no she is the highest. I have been on the internet looking for a CEO or President to talk to about this matter. No agreement on the food as of yet, but we lost over a thousand dollars in food. We are living out of a cooler right now with limited food. With todays economy waiting out over eight weeks in getting checks to buy more food and having to pay out of pocket for a new refrigerator is not easy. I really do not even want another Maytag but if we go to a Whirlpool or another brand she told us it was cost us even more. She said has to be a Maytag to get the lower price. I think they should give us what we want and we should not have to pay anything! Thanks! Margo Dutile
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    Reviewed Oct. 28, 2009

    I was very happy with the purchase of my New Maytag top freezer that I purchased from Home Depot. The price and salesmanship was great.
    When It arrived I told the delivery men that the motor sounded a little loud. Their reply was you have to get used to it, for efficiency reasons it keeps running. I can understand that, since my last refrigerato was 25 years old. as a few days went by it started to rattle when it first went on, and when I would close and open the doors. I noticed frost in the freezer.
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    Reviewed Oct. 27, 2009

    since i purchased my wide by side maytag in 2003 it has been repared 5 times. i lose food on a regular basis because the refrige does not get cold. this product is a lemon. i have contacted maytag each time and continue to get the run around. it is past time for a class action lawsuit. if you sell a defective product knowingly then it is fraud.
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    Reviewed Oct. 26, 2009

    Purchased a Maytag refrigerator in August of 2005. French doors bottom freezer. Well, the compressor went out. We are fortunate that is still under warranty. It's only 4 years old we truly did not expect this to happen.
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    Reviewed Oct. 26, 2009

    Since March 09, I have repeatedly called and filled in repair web site info regarding recall notice for my Maytag top freezer/frig unit. I am unable to schedule a relay part repair using either method due to "high volume being experienced at this time and call back or resubmit web info". Maytag has sent 2 recall letters to me, but will not schedule repair service. I feel this is a sham recall with Maytag going thru the effort, but not following thur with repairs due to cost. It's frustrating filling out web info and phone info only to be told to call back at a later date. Within the 7 months I should have been able to schedule a relay repair if Maytag is consciously making the effort to repair their refrigerators.
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    Reviewed Oct. 24, 2009

    ice maker overfills with water and does not work as it should> repairmen has been out and since he doesnt know how to correct it or care just says that i need to defrost or shut down fridge every month or two weeks or so. i have had other fridges that worked flawlessly without a hitch. maytag is ducking out on this one its obvious that they know what the flaw is
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    Reviewed Oct. 21, 2009

    I originally purchased a Maytag Performa refrigerator in November 2005. It was primarily used from 2006 as a backup refrigerator to stove foods, beverages and overflow from our primary refrigerator. I found water beside the refrigerator. When I opened the it, I realized that something was wrong. Nothing in the refrigerator cold and the food in the freezer had melted. I called Maytag to determine whether a recall had been made on the refrigerator. I also asked them to refer me to qualified repair person. I was told that the refrigerator was still under warranty and there wold be a small service charge.
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    Reviewed Oct. 21, 2009

    Bought a new refrigerator from Queen City Appliance in one hour started making a loud noise. Contacted Queen City and was given Advanced service phone number to call. The service rep told me my compressor was bad and needed replacing But he recommended against it. I called Maytag and was told no deal on replacing. We are seeking legal action against Maytag. Before you buy beware.
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    Reviewed Oct. 20, 2009

    I bought a new french door bottom freezer Maytag refrigerator in June 2005 and paid about $1600 for it. I have the model #MF D2561HES which does not have a water/ice dispenser in the door.
    I called the first week because the refrigerator seemed exceptionally noisy, and after having i checked out under warranty they suggested putting a piece of outdoor carpet underneath it as well as on top of it. On November 1, (we'd had the refrigerator for less than 5 months) the contents of the refrigerator started to freeze. I was told that I probably needed a "freeze-up kit" which would include a new control board and a new fan. However, only the fan was replaced. On June 20, 2006, I called again for a repair person. The refrigerator needed a new fan! Again! In my notes I see that the repairman told me that the fans for this model were of very poor quality because Maytag could save a few dollars per refrigerator by using a model that was not tried and true. He then told me that he would replace the fan with an all metal model that had been around for 40 years, although it was a copy of the original model and made in Korea or China. He told me this fan should last forever. Well, it is now October 20, 2009, and both the refrigerator and the freezer are not cooling. The last 3 years have not been problem free. The same old problem of food freezing in the refrigerator happens a lot, and I have had to throw out so much food over the whole short life of this problematic appliance. I had a Kitchenaid refrigerator before the Maytag which I thought was as bad as a refrigerator could get. This Maytag is far worse. I wonder if there is a quality refrigerator made these days. With such short warranties, it seems there is no incentive to build a quality product. The extended warranties are a expensive and repairs mean staying home all day. Sometimes more than one day. So, it seems that the responsibility of a poor quality product has been shifted to the consumer. Models seem to be reviewed by consumer groups before there is a real track record so that it is impossible to make an informed choice. And then, what kind of choice is there? The appliance dealers say there are really only two manufacturers for the myriad of brands. I think that buying the cheapest refrigerator is probably the way to go if you have to buy a new one every 5-7 years.
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    Reviewed Oct. 18, 2009

    I called Maytag to report an iceing issue with my freezer (model AFU1767B1U) and they told me that the freezer had a 10 year warranty and that they could have the above factory serviceman come out and look at the problem. When Randy from A&E came out he found that two pieces of tape had falied to hold a drain pan in place and placed two new pieces of tape on the unit and charged me $211.94 on Oct 14, 2009 and suggested that I call Maytag to discuss the issue and possible reimburesement over the fauloty design. I have called Maytag 3 separate times and even though each person has told me that this should not have happened I still was charged $211.94 for two pieces of tape. I feel that this is absolutely wrong that a product failed due to tape and that I should be charged almost 50% of the actual cost to purchase a new freezer to place two pieces of tape that took all of 4 minutes. Please help and avoid more from being ripped off in a similar manner.Maytag shows no remorse and washes their hands of the deal even though they mis represented the warranty and have a faulty design.
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    Reviewed Oct. 2, 2009

    Relay recall on certain model refrigerators
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    Reviewed Oct. 2, 2009

    I purchased a Performa refrigerator about 3 years ago. When running quite often it makes a gurgling, rattling sound? Can you advise what the cause of that sound is and how I can correct it.
    Thanks,
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    Reviewed Sept. 30, 2009

    One Sept. 3rd Maytag sent out a Tech from American First appliance. The Tech installed the Recall Kit. The very next day the tech frantically called several times, when I returned the call he asked me to unplug the refridgerator and he would be out at 3:30pm to put a "new kit" in. When he arrived he told us he wired the kit wrong. Then after looking at the fridge realized that the Compressor burnt out due to the incorrect wiring. He told us they would repair it ASAP. It was the friday before Labor Day weekend, we knew it was going to be at least 3 days. Meanwhile our food is spoiling. So I called Maytag at 1-800-688-1100 friday while the tech was still at my house, I was then transfered to the Escalation Dept. Where I spoke to Crystal for the first time. She said she would get ahold of a different repair company to fix it,she told me she would send the compressor to my home, which I recieved on 9-10-09. My first appt with A & E was 9-12-09. On 9-11-09 A & E called and cancelled our appt. Which made me angry since we had been without a fridge for 8 days. They said they would come out on 9-15-09 between 1pm and 5pm.
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    Reviewed Sept. 29, 2009

    In 2006 i purchased a bottom freezer Maytag refridgerator.I used a credit card which gave me an extra year on the warranty. After 2 years and 1 month i notice the fresh food section is warm but the freezer is cold. So i called for service and they sent A&E service out. The guy never even touched my fridge and said it was the compressor and would be over 700.00 to repair. I asked him if he was sure about the compressor and he said he was positive, but everyone i had talked to including Maytag said if the freezer was working that it was not the compressor. I had to pay him 70.00 for this misdiagnose.
    I called another service guy and he replaced the thermostat and that took care of the problem. I called Maytag about this but they stand behind their service.
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    Reviewed Sept. 28, 2009

    Woke up around 2 a.m. to a strong burning/electrical smell coming from the refrigerator. At 8 a.m., we called Maytag and put in a service request. I spoke to someone named Jen in the escalation department. Then I called A&E Factory Service and requested “Sooner Service.” I spoke to Delores, (800) 771-3029. She said someone would have to come from Seaford, Delaware, or from Chestertown, MD. Then I spoke to Angel at (866) 640-7146, x6623, who said I could call her back for reimbursements for groceries. This is Thursday and they say the earliest they can have someone come out to the house is tomorrow. In the meantime, my husband is packing bags of ice in the refrigerator, and all the ice in the ice maker is melting all over the place. The next day, nobody shows up. We call and are informed that A&E has canceled our recall service call, because there was smoke, and that means it’s a “re-work” and not a recall. So nobody is coming to our house. I asked her what the heck she was talking about and she said smoke is not a symptom. I replied that I had seen on the internet that smoke was indeed a symptom and that fire was also a symptom. She says someone will call back. Nobody calls back. So we call A&E back and are told that we must call Maytag back and place another order for a service call, but of course, it’s Friday and they are now closed. And we are told that it would probably be Tuesday before anyone could come out. Ok, we’re now on five days with no repair of a problem that is not our fault. Our refrigerator is approx. 5 years old.
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    Reviewed Sept. 24, 2009

    I have the wide by side Maytag refrigerator. The same part has been replaced MULTIPLE times. The refrigerator stops cooling and ice builds up in the freezer. Water leaked under the refrigerator and the floor now has to be replaced along with black mold cleanup. I have called and complained and they sent me the part at half price but it took a lot of arguing with them. They said they are not aware of any problems with the freezer ice build up and the refrigerator not cooling! GIVE ME A BREAK! I am all for any case action law suit. We now have a rotted floor, black mold and a lot of money spent because of this refrigerator!
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    Reviewed Sept. 24, 2009

    I purchased a Maytag side by side refrigerator approximately 5 years ago. I received a recall letter, contacted Maytag to repair/replace whatever needed to be repaired. A & E came out to correct recall problem. We went on vacation for a week, and came home to spoiled food. The refrigerator and freezer had stopped cooling. We called Maytag again.An appointment was made for A & E to come out on a Wednesday between 8 a.m. and 5 p.m. My husband and I both work, and asked if they could call my cell phone when they are on their way out, and my husband could leave work and meet them at the house. I never received a call on Wednesday, but when I came home from work at 5:30, there was a note on the door from A & E that they had come out, but no one was home. In the meantime, we have had to throw out all food from the fridge and freezer, and are not trying to use a cooler for limited items that we have to have. When my husband called A & E, they informed him that they indeed called prior to coming out, and they gave my husband a telephone number that was called, but was NOT my telephone number. My husband then called Maytag to complain, and they sent out a repairman several days later. The repairman just unplugged the refrigerator and told my husband to plug it back in around 10 p.m. We did that, and it worked for 2 weeks, and is now back to not cooling again. It seems that if there is a remedy to the "not cooling" problem then the Maytag repairman would FIX it instead of just unplugging it for hours. Maytag needs to step up and replace these "NO GOOD" refrigerators. Maytag is not taking into account that people load their refrigerators and freezers only to lose all that food. When the repairman fixed our refrigerator replaced everything that had spoiled, but now that food has spoiled. Food is not free! Eating out every day is expensive for a family of four. Even if I cook, I usually refrigerate any leftover food and my husband and I have it for lunch the next day. Now, if there is leftover food, I just throw it away, which would have the same outcome if I put it in a non-cooling refrigerator.
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    Reviewed Sept. 23, 2009

    We bought a Maytag MFD2561HEB in Feb, 2006 and on April 28,2006, the icemaker stopped working. It never has worked right, the company that sold it to us is closed. The frig latest ailment is no cooling or freezing, usually starting the Friday night before a 3 day holiday or whenever the outside temp is 100, which in S. New Mexico is often. Before it stops cooling, it makes a buzzing sound, and the repairman says he can't fix it unless he hears the sound personally, but the buzzing stops before he arrives. THIS MAYTAG IS A PIECE OF JUNK!!!!!!!!
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    Reviewed Sept. 22, 2009

    i brought a maytag refrigerator five yrs. ago and it's not until now that it has given me a really big problem the compressor went outso now i am very upset becauce it has taken more than 2 weeks to fix it what am i going to do in the mean time i have 3 children and it cost money to go out and eat as well as by a bag or two of groceries every day not to mention losing about two hundred dollars worth of food that spoiled in the frig.
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    Reviewed Sept. 21, 2009

    I bought a Maytag fridge 4 years ago and have had trouble with with after the first year. At that time I was told it was the seal and I waited 3 weeks for a new one. Three weeks ago it stopped working and the repairman checked it out and said it was the electronics that it got confused when the power went off and on and the fact that I unplugged it for awhile fixed the problem. It went down again last week and now I find that it is the compressor. Which has to be ordered from the factory. Another seven to ten days.
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    Reviewed Sept. 21, 2009

    We have had recent problems also with our Maytag side-by-side. It is just 4 years old. We have had a service person come in three times now to fix the problem of the refigerator side not staying cold. There is build up of ice on the freezer side. We get the refigerator to cool for a couple of days and then it stops cooling again. The fan stops due to the build up of ice.
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    Reviewed Sept. 17, 2009

    We had bought a fridge from Kingsway furniture in 2004. They have been very nice and helpful each time we called about our fridge needing repair. However,we have called them 4 times. Seems like thats almost once a year,for a company that braggs about not needing a repairman. As far as recalls,if there was one on our fridge we did not get one. When I went on line to read the complaints about bottom freezer refridgerators I noticed we were not the only ones having problems. We had to call Kingsway furniture{in Sikeston} to have their repairman to work on it back a month after we had bought it. We should have told them to keep it then. Because there is always a problem with the small motor in the back. I don't think it is fair that they{MAYTAG}claim you don't need a repairman,we have 4 different times. It's just not fair. We are waiting on a part to be ordered as I am typing. What a nice surprise to come home from a vacation and have a fridge full of spoiled food. Thanks very,very much MAYTAG.............
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    Reviewed Sept. 16, 2009

    The levelers on the refrigerator have never worked properly, the doors are not flush and have never been. As I was moving the refrigerator it tore the New Vinyl flooring just installed because it will not level.
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    Reviewed Sept. 8, 2009

    I purchased a Maytag double door refrigerator; of course, after buying into the advertisement that I wouldn't experience any problems with the functionality of the product. Wrong! The refrigerator has never worked properly for more than 2 months. I have also purchased the extended warranty contract and had at least 3 diferrent technicians come out to service it. All to no avail. I can't afford to replace the refrigerator right now and have lost loads of food in it by trying to make the refrigerator work. I've used the hair dryer like someone else suggested. That does not work either. And lastly, of course, Maytag says that my refrigerator is not included in the recall. Maytag should be held accountable!
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    Reviewed Sept. 8, 2009

    I bought three appliances from Home Depot about three years ago in the first 6 months the heating element on the stove went out,3 month's later the dish washer circuit board went dead they were both replace because of warranty however my refrigerator is now freezing up and no cooling in the fresh food department, what's sad about this is when we bought these items we were going off the maytag name now I know it's garbage.
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    Reviewed Aug. 30, 2009

    From reading the consumer complaints, I can see I am one of several people that have Maytag refrigerators which have very serious problems in cooling and the freezer icing up. When the service man came to replace the recalled part and I asked him about the freezer icing up and the refrigerator not cooling, I was told it was a design flaw in the drain system and there was nothing that could be done about it. So this tells me that Maytag has been aware of the problem and apparently has done nothing to correct the problem in any of the refrigerators they sell. Consumers are being taken advantage of and Maytag should be held accountable. As I am typing this, the temperature in my refrigerator is over 50 degrees. I have had to throw out hundreds of dollars in food and I’m not in a situation where I can purchase another refrigerator.

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    Reviewed Aug. 26, 2009

    We own a Maytag side by side refrigerator, model #msd2356aew, serial #10050669wd. In both recalls, we have been told that ours is not included; therefore, we are not entitled to receive any repair. We purchased this refrigerator in 1999. We also had a protection plan in place until 2006. This was purchased when we purchased the refrigerator. Within the first 2 months, I had a problem with the ice-maker. I called the store and was informed that I would need a retro-kit. The refrigerator was not keeping the food cold. In fact, it was warm. The service dept. had us wait for 4 days to install the new retro-kit. All food was spoiled; this after only the 2-month point, but this was only to be the beginning.

    Approximately 6 months later, the retro-kit needed to be replaced. Again the refrigerator was not working, warm interior, sides of the doors were hot to the touch. The service man told me of a little trick to make the refrigerator become cool if I should ever have this problem again. The trick, he told me, is to use a hair dryer in the bottom area of the freezer, to loosen-up any ice, and this will create melting (defrosting?). So, it appears that the service man knew full well at that time there was most definitely a problem. We keep towels on the bottom shelf of the freezer to prevent water from running and seeping onto our floor. It is not possible to utilize this bottom area for storing food. We no longer use the ice-maker for fear that it will only create more of a problem.

    At this point, we know that it functions poorly. We check every day to see if ice has accumulated on the bottom of the freezer, then we must scrape out the ice and soak up any water and leave towels on the bottom. When I would call Maytag, in regard to these problems, I was told there was nothing they could do. My service protection plan didn't cover this type of problem. Customer service advised me to call Maytag. I realize that it has been 10 years; however, the problem is the same as it was when this appliance was new, and we are unfortunately unable to afford a replacement.

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    Reviewed Aug. 26, 2009

    We have a Maytag Plus (bottom door) refrigerator. The unit is a little less than 5 years old. The freezer and the refrigerator have both stopped cooling - just the lighting is on. Of course, like everyone else expressing concerns on this site, we checked to see if our unit was under warranty. It is not. I have conducted an online search for problems with the same model number as the one we have. Many, many, many, many, many complaints came up. Clearly, this is not an isolated issue. Are there any consumer class action suits against Maytag regarding the seemingly same, exact problem we all have had with our units? Please assist.

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    Reviewed Aug. 24, 2009

    We recently bought all stainless steel appliances. The biggest complaint and after 3 technicians later, is our Maytag 3-door, bottom freezer refrigerator Model # MFI2569VEM. The ice maker spits out broken cubes, chips my glasses and I have to wipe up the floor every time. The water dispenser is not cold like Hinckley & Schmitt water. I was told it's only tap water. How do we as consumers know any of this in the store? Also, don't buy the 30" Gas Range Model # MGR6751BDS. You can't fit two pots, much less place four all at once on top. The back is poorly made which takes up the room for the pots. So, when buying appliances, bring in your pots & pans, 9 x 13, etc. to see if they fit. And don't let the salesman tell you stainless is nice. It's not. It shows all marks and it is definitely hard to clean.

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    Reviewed Aug. 22, 2009

    We purchased a Maytag bottom freezer refrigerator in October 2006, and we are now on our third part that regulates the defroster. The refrigerator stopped being cold. Both repairmen (who replaced the 2nd and 3rd parts) said they have replaced many of these parts. By reading the other complaints, it is a very common problem. Maytag should be held accountable! We will never ever again buy or recommend Maytag! So much for their ad campaign. Maytags now always need repairs!

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    Reviewed Aug. 20, 2009

    My 1-year old Maytag fridge conked out so I called Maytag immediately. They told me that my model was under recall for defective parts and that they would send someone out to fix it. When the technician arrived, he told me that he was only there to fix the recall problem and that the fridge not working was due to a bad defrost assembly. I called Maytag back and they told me that the fridge was covered under the manufacturer's warranty; however, the defrost assembly cycle was not included. I ranted and raved how ridiculous this was but to no avail. I ended up paying $300 for the repair and about $200 in loss of food. Thank you, Maytag!

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    Reviewed Aug. 18, 2009

    My barely 1-year-old Maytag bottom freezer refrigerator has stopped cooling in the refrigerator section. This has now happened 2 times. The first time was only for a day and the following evening it began cooling again on its own. We attributed it to having lots of company on a hot day and figured the door had just been opened lots of times. This last time it has lost coolness over the last 3 days. Ice has formed both on the front of the door of the freezer as well as on the back wall of the freezer. This time we lost all of our perishable food: 2 1/2 gallons of milk, several packages of meat and lunch meat, vegetables, fruits, etc. Most concerning was that it compromised 4 bottles of very costly insulin.

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    Reviewed Aug. 17, 2009

    I purchased a bottom freezer refrigerator MBB2256GES in November 2004. I paid $1,800 with tax. The unit has failed 3 times, all out of very limited, poor warranty period. I purchased it from the Future Shop, they would not provide me with any assistance. Each time, the unit has the same failure, reducer relay in the compressor. Each time, I lost all foods in the freezer and most in the fridge. Each time, out of pocket expenses of nearly $200. I contacted Maytag for warranty information and all they wanted to do was collect personal information for marketing purposes, I'm assuming.

    Shortly after my first contact to Maytag, I began receiving telemarketing calls by the dozens per week, when I hadn't received a single call for years. It seems too little of a coincidence to me. Now I am left with a defective $1,800 unit that isn't even 5 years old. I'm forced into buying another refrigerator. I'm quite upset at the service I received and the poor warranty on this product! I lost at least $700 in repairs and food due to malfunction.

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    Reviewed Aug. 17, 2009

    I purchased a Maytag bottom freezer refrigerator (model # PBB1951HEW; S/N 11966740GN) less than 4 years ago. The compressor, under warranty for 5 years, gave out a few weeks ago. During the service call, the technician accidentally broke off a copper tube and my refrigerator was deemed not repairable. Maytag immediately tried to distance themselves from the service technician, claiming he was not certified. He has, in fact, been working with them for over 20 years. Maytag then offered me a pro-rate exchange. They would replace my refrigerator with a new model for $516.84. I negotiated the cost down to $316.84 and asked that they throw in a 5-year extended warranty as a sign of good faith. Janet at the customer experience center flatly refused. Maytag’s limited warranty lasts only a year and is not even listed on the Maytag website; customers are asked to call the customer interaction center for details. I have been without a fridge for over 2 weeks and lost several hundred dollars worth of food.

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    Reviewed Aug. 13, 2009

    I purchased a Maytag refrigerator (model # MFI2568AES; serial # 10566513JP) on 11/2006. In less than three years the unit has failed 6 times. Each time the warranty company has responded to the claim; however, they have not been able to effectively repair the unit. On one occasion the warranty company stated that if the unit failed 3 times, the unit would be replaced. As of the last complaint on 07/12/2009, the same warranty company stated that the only way a unit can be replaced is if the unit fails 4 times and those 4 times must be within the contract period. We have renewed the contract four times, but the repairs have spanned over three contract periods. Therefore, each time the contract is renewed it resets the count to zero as if no problems have occurred. This is clearly designed so the warranty company has the advantage of motivating the customer to renew the contract without them having to take any real action on a unit that is obviously a lemon.

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    Reviewed Aug. 9, 2009

    I came and the fridge was going bonkers, lights flashing and ice flapper in-door would not stop. I called Maytag and guess what? My warranty expired two weeks ago. So sorry. After checking online and seeing all the problems, I called back and they said they would overnight FedEx the part. That was six days ago, still no part and several hundred dollars of food in the garbage. I was never offered an extended warranty for this $2500 fridge and now I know why. What a shame.

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    Maytag Refrigerators Company Information

    Company Name:
    Maytag
    Year Founded:
    1893
    Address:
    553 Benson Road
    City:
    Benton Harbor
    State/Province:
    MI
    Postal Code:
    49022
    Country:
    United States
    Website:
    www.maytag.com