Maytag Refrigerators

Maytag Refrigerators Reviews

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Maytag Refrigerators Reviews

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Verified purchase

Reviewed Aug. 26, 2023

08/13/2020-Purchased Side-by-Side model MSS25N4MKZ. 05/2023 Stopped cooling, under warranty. 05/30/2023-Maytag svc tech changed compressor & various parts & added Freon. Svc tech later told us Maytag refused to pay him after they had issued a repair order. 07/03/2023-Stopped cooling again, irreparable.

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Reviewed Aug. 4, 2023

We were happy with this product until a few months ago when the refrigerator began to freeze the food. We received advice from an online source, and we purchased a replacement temperature regulator. Problem continued. We were told online that we need to replace the thermistor. No change. We contacted a local repair technician who diagnosed the problem as a Freon leak, one of the indicators being frost forming on the back wall of the freezer compartment. After spending over $200 for advice and parts, we need to buy a new refrigerator. The only one that fits our needs and the kitchen space is the same model Maytag. We’re hoping the new one runs problem free for much longer than 5 years…after all, lightning doesn’t strike in the same spot twice, they say.

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    Verified purchase

    Reviewed July 25, 2023

    I recently purchased a Maytag refrigerator Model MRT311FFFH01 and had read in the reviews that there was an issue with the deli drawer coming off the tracks and foolishly assumed they had fixed that issue. Within one week of receiving the unit the deli drawer came off the track and because of the unit being next to a wall the door does not swing out far enough to make it easy to put it back on, and it is a struggle. It had come off frequently and they sent a repair person who put it on and said it was "fixed" - but not so. Now the freezer is not cooling and waiting for the that to be repaired. The deli drawer is a design issue and when my warranty is up in October I will have no recourse to get that repaired - if it can ever be permanently fixed.

    I am older and on a limited budget and should not have to be constantly worried about this deli drawer coming off the track because of their bad design issue and struggling to get it back on - sort of a no-brainer to expect it to stay on the track. What might next go wrong with this sub-standard product? All of my appliances are Maytag and I will never again purchase or recommend Maytag, which is a Whirlpool company. In addition, the designated Whirlpool repair person in my area has the most atrocious reviews and have mentioned that on the three times I have called and no one cares.

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    Reviewed Feb. 10, 2023

    I purchased 2019 a Maytag Stainless Steel MFI2570FEZ 36" French Door Refrigerator with 24.7 cu. ft. after my LG for 10+ years died. I thought Maytag, maybe that means something. Their warrant was pretty on the sales floor. Today, 4 years later it stopped completely and abruptly by popping the GFI circuit breaker. I rushed all my food into a 1990s fridge in my garage (a trustworthy one). I had it serviced with genuine Whirlpool parts fixing the relay and capacitor as the fridge turned on $120 parts and labor. The fridge appeared to work for 3 days, then it randomly stop and started not even turning on at all again popping the GFI.

    Reading the warranty the Maytag appliance said it only could be serviced by Maytag. I called them up and they wanted to charge $160 to show up. I scheduled an appointment. They arrived a day later than we were told they would come. After diagnosing the problem, the technician concluded it was the compressor. I had tested the compressor prior and knew it would not get cold if it was the compressor. While the technical was there the fridge turned on and even got cold. He still concluded it was the compressor. He suggestion was to get a new fridge. I thought get a new company.

    Given I'm a Computer Engineer and well aware of troubleshooting. It was obvious given the sporadic and sudden behavior changes this was the computer board. The compressor and other mechanical parts worked fine while the computer board allowed them to operate. Maytag (Whirlpool) in my opinion has made waste out of their designs and could easily have improved the design with $1 worth of capacitors on their custom computer board like they has even 10 years ago. Don't buy them.

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    Reviewed Feb. 6, 2023

    Paid $2760 for Maytag MF12570FEW refrigerator. It lasted 16 months and died. The 10 year limited warranty does not cover very much and seems to be advertising hype. Paid over $300 out of pocket for parts and technical advice. The fridge lasted 2 more days and once again I lost my frozen food. I am now told that it is the compressor and sealed system. Terribly disappointed with what I thought was a quality brand.

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    Verified purchase

    Reviewed Jan. 25, 2023

    I paid almost a thousand bucks for this refrigerator and have been having issues from day One... The problems started during the 1st month, the light went out in the freezer and our liquids in the refrigerator started busting and spilling all over the place, then in the same week a shelf proved to be flimsy and cracked under normal wear. I called the company David's appliance in Edmond Oklahoma and they passed the buck to a local repair shop who were designated to take care of Maytag appliances.

    I told them of the issues and they knew which part was needed and that they would order it. A few weeks later I was told that this part was being held up overseas and that they would put in what they called an exported request. I waited an extra month, still no part so they said that they would file for an escalation. I waited an extra two weeks and still no part. Christmas came and went, several weeks passed and we are at 8 months now, still Nothing has happened so I made another call and finally a repairman came to my house the next week to do the repair.

    At this point the repairman informed me that when he opened the box with the part that we needed he discovered all that was in the box was a group of wires with No part. I was told that at this point I would receive an exchange for a different refrigerator so I called the designated repair service called Guinco again and the story changed. They then told me that I needed to call Maytag Company but Maytag basically told me they don't exchange appliances, even if you end up with a lemon. So now we are being forced to wait another month for a part that may never arrive. I expect that if we do ever get this mysterious part, we will then be at the end of our warranty and we will be stuck with this lemon appliance. My advice? NEVER BUY A MAYTAG APPLIANCE.

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    Verified purchase

    Reviewed Jan. 5, 2023

    We bought this refrigerator as it was almost identical as a Kenmore refrigerator that has lasted 15 years. What a disappointment. 1. The frame for the bottom shelf broke around 1 year - it was covered by warranty, but due to the design it is bound to break again. It is the shelf that supports the vegetable and fruit drawers and on which one usually puts drinks and heavy things and it supported by a thin plastic frame and a metal bracket at the front. No support in the middle at the back not even from the refrigerator frame (which would have been so easy to provide). I macgyvered a bracket to support the frame at the back as I know it will break again.

    2. After a little over 2 years the control panel went requiring a $300 repair or the refrigerator would not get cold. 3. Around the same time the cross bracket supporting the fruit and vegetable drawers broke. 4. The fruit and vegetable drawers are very small with a lot of lost space at the back. Never again Maytag! So much for the lonely repairperson.

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    Customer Service

    Reviewed Oct. 13, 2022

    We bought our brand new Maytag refrigerator in October of last year, so it's still under warranty. It stopped working September 14th. The warranty department couldn't get anyone out to fix it until two weeks after I called. When the service tech came out, he couldn't assess what the problem was because we had unplugged it. He scheduled another appointment 2 more weeks later. In the meantime, we lost all the food in our refrigerator/freezer & ended up buying a used refrigerator to keep in our garage.

    When the service tech came out this Monday he could tell without even looking at the refrigerator that it was the compressor and said "I don't deal with closed system repairs." He said they would have to wait for the part to come in anyway. I complained with the Maytag warranty department yet again, this time asking for the unit to be replaced and was told I would have to wait to see if the new part fixes the problem. I'm looking at a minimum of an additional 3 weeks before this can happen. If it weren't a matter of principle at this point I would push the thing out to the curb & cut ties. This is beyond ridiculous.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 9, 2022

    The brackets that make the door open and close are just screwed Into the plastic lining with no kind of anchors. If you use the freezer a lot the screws come loose. Can’t close the door. And then 300 dollars later a service call. All to replace a screw. That’s just fine but the hole is stripped because no one could install a 50 cent anchor on installation at the factory. No more Maytag for me.

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    Customer ServicePrice

    Reviewed Nov. 25, 2021

    Very poor quality product. Had to replace damper motor shortly after having the appliance for 3 years with below average use. Motor is made of flimsy plastic piece that breaks. Then you have to pay $275 for the cost of call and part.

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    Maytag author review by Jonathan Trout

    Maytag designs and makes kitchen appliances, washers and dryers and central heat and air units. They have two models of chest freezers and three upright freezers.

    • 15 cubic foot freezer: The 15 cubic foot model is Maytag’s smallest version of chest freezer. It comes with a 10-year limited warranty for parts and the compressor. It features an interior light and a keypad door lock. It retails for $549.

    • 22 cubic foot freezer: Maytag’s 22 cubic foot chest freezer is its largest freezer and comes with a 10-year warranty on parts and the compressor. It includes an interior light and a keypad lock for the door. It costs an estimated $47 a year to operate. The 22 cubic foot freezer costs $849.

    • Upright freezers: Maytag makes three stand-alone upright freezers ranging in size from 16 to 20 cubic feet. They all include a 10-year limited warranty on parts and the compressor, LED lighting and frost free technology to prevent ice build up. The 16 cubic foot freezer costs $649, the 18 cubic foot freezer costs $749 and the 20 cubic foot freezer costs $849.

    • Specification documents: Maytag provides all specifications online in PDF form. You’ll find the warranty, manuals, dimension guide and energy guide online under each model's web page.

    by Jonathan Trout ConsumerAffairs Research Team

    As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

    Maytag Refrigerators Company Information

    Company Name:
    Year Founded:
    553 Benson Road
    Benton Harbor
    Postal Code:
    United States