Lowe's Home Improvement Reviews

I received a call that someone had gotten into the Lowe's computer and got my credit card number. They were closing my account and issuing another card. Later, I got a letter that they were raising my credit card rate from 4.99 to 9.99. I asked if I could keep the old card interest rate and just pay off anything I would charge now at the higher rate. They told me no and if I don't agree, they would cancel my account and turn in the information to the credit groups. This will affect my credit rating and it is almost a form of blackmail. Pay the credit card balance on the new rate even if it is years old or get reported to the credit rating groups? I have no objection to paying the higher rate on anything I'll charge now, but think it is a form of tyranny to make you pay an old debt at a higher rate or get your credit messed up.

i bought a Germ Guardian air purifier for $150 five months ago and the fan quit. I carried it back to the store where when I purchased it, the salesman assured me it had a one-year in-store warranty. I was told it had only a 90-day warranty through Lowe's with the receipt (despite a sign on the register touting easy no-hassle returns even without the receipt) and was told I had to box it up at my expense, contact the manufacturer for an RA number, return it at my own expense, and wait however long it takes to receive a replacement or a repaired unit from Germ Guardian.

Water heater is two months old and now the pilot will not stay on. I have four small kids that need to have a bath.

When my husband and I purchased our washer and dryer, we made our first payment on time, and doubled it. The minimum was $39 and some change. We sent in $80.00. Now, they say that it was late (I have the cancelled check). They have made my minimum payment $52.00. I wish to make this payment, and include on my check an extra $50.00, and say it goes just to the principal. Can I do this? I wish to get out of this, ASAP, and I know no other ways to do it.

I bought a dishwasher from Lowe's and did not purchase the extended warranty, a mistake I would never make again! Next, I purchased with Lowe's credit card. If I had used my Amex, the manufacturer's warranty would have been extended. This was my second mistake. My worst mistake was trusting Frigidaire would make a good product. I just trusted something brand new would work. It never worked great. I thought it was something I did, not the right soap, loaded too much. It ended up one major spinner never moved which was the reason my glasses had food in them after washing.

On March 23, 2009, I purchased cabinets and counter tops from Lowe's. I was told I would have to pay in advance in order to have the materials ordered and I paid almost $13,000 for the cabinets and counter tops together. The cabinets were put in the first week in May starting on May 6. The next week, the counter top representative came and measured the counter tops on May 14. The following week, on May 20, I was contacted by Lowe's (Phil) and told that the counter top measurement was wrong and I was actually getting a refund of $315 and I would have to sign a new contract because the measurements were wrong.

My husband went to Lowe’s in Glenmont, NY to make a few purchases. When he got to the counter, he did not have everything he needed for the purchase and told the cashier to please leave the items in the cart and that he will be right back. We live about 5 miles from the store. My husband came home and I then went back to the store to make the purchase using my Lowe’s Card. When I came back to the counter, I told the cashier the situation. She gave me a weird look and then said, "Oh, you came back." I said, “Yes. Where are the items?” She said, "Oh, we didn't think he was coming back." I said, “Okay. So where are the items?” She said, "Oh, we put them all back. We looked at him and didn't think he was going to actually come back."

I bought a refrigerator and I was told it would be free haul away and free delivery. When I was purchasing the refrigerator, I was told they would still charge me for delivery and then give me a debit card equal to my delivery charge after I sent in the rebate form. The rebate form even states a debit card equal to my delivery charge. I was shorted $26 when I received the card a few weeks later. I tried contacting Lowe's and all they said was, "We apologize for the confusion. Although you paid more in delivery charges, the rebate is based on the amount that we have been given as the standard local delivery charge of the store where you made your purchase." I was not informed of this at the store nor on the rebate form. I should have been informed that I would not have received the full amount of the delivery charge before I purchased the refrigerator.

Hot water pilot will not stay lit after numerous repair calls to relight and all new parts excepting the tank itself replaced.

Lowe's continues to sell Whirlpool water heaters knowing full well that they are defective products. In Aug. 2007, I purchased a 30-gal. gas water heater. Upon opening the packing carton, we encountered an extremely dented unit. Lowe's ordered another unit which was also extremely dented. Both times, the cardboard packing carton was in pristine condition, without a single dent in the cardboard. Obviously these units were packed for shipping in the damaged condition. In November 2007, I received a water heater without visible damage. In May 2009, the unit turned itself off and needed re-lighting each time hot water is used. Repairman diagnosed the problem and ordered a new assembly. After the new parts were installed, it was impossible to light the water heater at all, so he removed the new assembly and reinstalled the old parts so I could at least light it and have hot water.

My identity was used to open a Lowe's Business Credit Card without my authorization. They did not verify with identification. This led to the person who opened the account using my social security and cell phone number complete access to charge goods to under my name. I have filed a police report and an identity theft report with the New Bern Police Department in New Bern, North Carolina.

I have been in contact with Lowe’s special services a number of times. I have not had my issue resolved to any degree. It is a simple matter regarding replacement of a merchandise card, which was destroyed in an accident. I have provided the information requested of me as well as faxing the most recent purchase receipt at my expense. No results have materialized. At this point, my worst experiences regarding customer service have been eclipsed by far.

I bought a new 50-gallon water heater from Lowe's in early 2008, a Whirlpool model # bfg1j5040t3nov. I read reports of bad thermocouple, bought 2 new ones from Lowe's. I installed both at separate times. The flame light keeps going out, probably the gas valve was bad. I have no time for runaround by manufacturer or Lowe's. I need hot water for my family now! I am getting to retire next year, so I thought I'd buy a new heater to last 12 years into retirement. This is just as bad as buying a new GM product with a 3.4 liter motor, lower intake manifold gasket going bad! Ya, that's right. GM has no recall on this engine except in Canada!

I am having problems with my Whirlpool water heater, the same as your website has described in great detail. The manufacturer and Lowe's both failed to mention the lawsuit or the defective parts. They continue to offer the defective parts as a solution to the problem. Your website mentions an updated part that remedies the problem. Shouldn't the retailer and or the manufacturer offer the updated part to consumers instead of continuing to offer the defective one and charging me, the consumer, for a known bad part, shipping plus all the labor? I am upset that after spending days installing defective parts, I still have cold showers. They should have sent the updated part. I am at their mercy, and they don't seem to care. Is there anything I can do to get the updated thermocoupler so I can have warm water again? My water heater is 5 years old now, and the warranty is supposed to be 9 years. Defective parts have only added to my frustration. It seems unfair to buy a new water heater when the warranty for this one has four years left.

I was charged for a delivery, but because I lived so close, they automatically put me in for a rebate (instead of just not charging me to begin with). I made two purchases separately, so I was sent two rebates in the form of $59.00 Visa debit cards. I tried to use them to make payments on my account but was told I couldn't because although they say on the card they are debit cards, they have to be entered as credit cards, which cannot be used to make payment on accounts. Why do they say they are debit cards but can't be used as such? Sounds like an integrity issue of false advertising.

I paid off my balance in full. I was waiting to receive word that the transaction went through when I received a letter stating they had closed my account because of reasons that were not true. I was now considered a credit threat ... which is strange because the whole time I carried a balance (years), I was not a credit threat. I do not have big balances on any card I have. It's no more than $500 on 2 cards and I make over $42K a year. All of a sudden, I pay off the balance and now they close my account. This affects my credit standing. They even told me I was good customer. I paid on time all the time, so this is why I find it confusing. The lady I spoke with told me there was nothing they could do. I shall be calling back to complain to whomever I can. This is unfair and untrustworthy business practice and should be stopped. I am going to report them to the BBB and I will never have another card or recommend Lowe's business to anyone. I work hard, pay my bills and do not miss payments. Yet I am a threat ... I just so happen to have a mortgage so I must not be able to pay bills? I'm unsure what the CSR meant by that statement.

Store #0714 on South Higley Rd., Mesa, AZ. Complaint is associated with both a defective product and local store assistance (or lack thereof). Product is a Smart Track Hose Reel 225 purchased in August of 2008. Spindle broke a month later (September of 2008) and I returned for a new one. Floor manager “guaranteed” the hose reel would not break again. (He stated it must have been a defective one.)

I purchased a new air compressor (80-gallon Kobalt) on Saturday, May 02, 2009. I did not get it unloaded and placed it in my garage until the next day. After checking it over for any damage, I noticed a broken connector plate in the motor housing (where the power wires enter). I contacted the warranty number listed on the compressor only because it was a real pain to unload ... and possibly reload into the truck. That number is 800-77-LOWES. I was advised that there was no service center in my area and that they would need a full business day to find one and would contact me on Monday evening. After not hearing from them all day, I called back on Monday evening and was told that they would call me back on Tuesday. It has now been a full week and I have not heard from anyone. I feel it is not my job to call in every day to see where my resolution is. I looked up the warranty policy online and read that you can get a refund during the first week. Feeling that the tactic was "stall the consumer" until the grace period was over, I took it upon myself to simply return it to the store, get my money back, and buy a new one. I did just that. I have still not heard from the warranty service department.

I bought a Whirlpool Hot water tank and it was defective. I returned one and bought another one and it was defective also and they refused to return my money. I had RotoRooter come and look at the heater and I was told it was defective. The first heater number is **. I do not have the information on the second tank. I took it back and I'm awaiting to see if I will get a refund. I was told so many different reasons it was not working. They put many parts on it and it would not work. They were purchased on 03-13-09 and 04-07-09.

I went into a Lowe's in Dallas, TX on Hampton. I wanted to purchase some light fixtures that were on clearance for $13.50 each. I needed 8 fixtures. This store only had 3 including the display which they were willing to sell. The saleslady then offered to contact other local stores that showed the lights in stock so I could purchase the remaining 5 light fixtures. She contacted the Garland location on George Bush Fwy. They did not have the lights on clearance and would not lower the price to accommodate. She contacted the Mesquite store and a North Dallas store also, none of which were willing to lower the price to $13.50. I don't understand how there is a price guarantee for competitors, but they were not willing to satisfy an already internal customer.

It takes several weeks for already paid for items (wallpaper and carpet) to be delivered. Also, installation was contracted for a French door to be installed with a 2 business-day promise to have it measured. The contractor took several days before he showed up, then he got the order as a left-handed door when it should have been right-handed. Then the contractor took several more days to get the figures into the Lowe’s store. Today, the door was installed but since it was the wrong door, I was informed it would take at least a week before the installer had an opening in his schedule to reinstall it and possibly it would be a month. (The installer is not the same contractor that measured it.) I called back the Lowe’s store and explained the situation but was treated rather rudely. This was the latest of several calls we have had to make to them on this project. With this all said, our installer today was great. He has greatly gone out of his way to help us, but Clarke Construction is the only one to do that. Lowe’s has been extremely hard to deal with in getting our order correct and getting our materials on time.

On 10/07/ 08, I purchased a pre-hung patio door and window which was delivered 3 weeks later. I had the unit installed on 11/11/08. After the installation was complete, I began to paint the exterior at which time I noticed that the jambs were splitting. I completed applying the primer and went to the store to advise them of the situation. They did not have a record of the sale so I had to return with my receipt. There was no one in the department so I was directed to Customer Service. I left a copy of the receipt and explained the situation. Several weeks later, I still did not hear from them. So I called and again was referred to customer service, again with no response. I then went the store again with the receipt and provided the information to Tim, the dept. manager. Two days later, I received a call from an inspector. He came out to the house and did an inspection of the window and door and told me he was recommending that the door be replaced, because the doors were not properly installed in the frame and that they were warping. Both Lowe's and the window manufacturer refuse to honor the warranty.

The customer service at Lowe's in the Garden Center is terrible. I needed someone to help me get some stacking stones and waited 10 minutes for someone to finally show up. Then, he said that for me to check out, I need to tell the cashier and he would load them up outside. I had to finish getting what I needed, stand in line again to check out, wait another 15 minutes for someone to load them onto a cart, then wait for him to unload them into my truck. It is terrible that they are so lazy that he could not have stacked it on the cart when I asked him - then, I would not have had to wait so long. Something needs to be done in that department. I know there is one guy that is always glad to help and his name is Singh. The guy that waited on me did not have a name tag.

I just purchased a 12v cordless 10" string trimmer - Sunday am on 4/26. I plugged it in early afternoon. I used it today after school at 4 pm and after charging all that time, the battery died after doing 195' of trimming around my yard! That is terrible. I always thought highly of B/D until this crappy result. I'll charge it again and see if I can get the other side of the fence done - and then I'll try and return it!

I went in on the afternoon of 4/24/2009, which was a Friday, to pick up several bags of potting soil. The only Lowes employees in the garden center were two young female cashiers. There was no one to assist with picking up the bag of potting soil which was quite heavy. I slipped and dropped it when the carriage shifted as I attempted to place it inside. It fell to the floor and another customer helped me pick it up and place it in my cart. I was able to load several smaller bags after that. I got on line at the cashier's station behind a gentleman who was holding a large canvas rolled up object. There was a problem as the item was not marked, and I guess the cashiers were waiting for someone to respond and conduct a price check. There were two young female cashiers, and they were both standing at the same register waiting for the price check.

This is my first rider. I have had nothing but repair problems: blades, headlights, battery, two of the system keeps discharging, tires going flat. In general, I'm not at all satisfied. Now, the safety switch will not let me start the engine or move it anywhere. I had to go buy a Toro to cut grass and still have not gotten any results from what I call a royal rip off.

I owed Lowe's $5,700 back in Feb. and paid it in full with retirement money. I tried to use my card but was declined several times. They finally posted my payment and I thought all was good again as I charged about $1,700. Now I get declined again and find out that my limit was lowered to $1,500 from $5,900. I don't get it but I will cancel the card and pay cash from now on. If they treat good customers this way, how do they treat the bad ones?

I moved to Brooksville on April 17, 2007. I went to Lowe’s to purchase an outside grill. As I was walking in, a lady approached me and asked if I would like to participate in applying for a Lowe’s card. I did and received a $300 balance. I put the grill on the card and paid it off. Then I wanted to do wood flooring late last year. I was refused a higher credit limit so I used all the limit I had $300. I have been paying every month and receive a bill in the mail every month; my balance is $150 or less.

After repeated request over the past 1+ years, I still have yet to get anything but transferred to various departments and agencies regarding my issue. I have unknowingly and mistakenly been added as a joint co-debtor to an account that has since been put in collection and sold. Neither Lowe's nor the new owner can provide documents to verify me being added as co-debtor. Each tells me that the other has all documents, but neither will do anything about my complaint. After many disputes to credit bureaus, Lowe's still confirms to them that it is a joint account. All I have asked for for over a year is where is the proof. They seem to give it to the bureaus. If no proof, remove my name from the account. Today, I am no closer than when I started. Just much more frustrated.

I purchased a troy riding lawn mower from Lowe's with an additional 3-year warranty; however, it didn't start up in 2008. The second year of me having it, I sent it off to the service center. No problem there. On Sunday, April 5th of 2009, the first time using it this year, it did not crank over. I called the service center and they stated if someone would be in contact with me. Well, after 3 days, I called them back to see what was going on. They called out the people that were supposed to give me a call and they were closed on Wednesday. So they assured me that someone would be in touch the next day, Thursday. No one called so I called back Thursday evening. Well, they called the service center and the lady came back to me and assured me that the gentleman promised her he would call me if not that afternoon that it would be the next day which is Friday. Well, no one contacted me on Friday.

My mother had to get a new hot water heater in October 2007, Whirlpool model BFG1F4040S3NOV. It lasted 4 months and then it would not stay lit. We called for help and just like everyone else, we got someone in India, same thing 20 bucks for 3 days. We did have our own plumber come because my grandmother died, and we had to have hot water because we had company coming in. My plumber talked to them and could not get it fixed after 75 bucks. My mother did talk to the manager at Lowe’s and told her that my grandmother died and she said, “Bring it back.” Well it’s 1 year in February that my grandmother passed; and today 4-7-09, the hot water tank went, and it will not stay lit.

I purchased a washing machine on 11-24-08. The machine has a broken transmission. I contacted Lowe’s on 4-2-09 concerning the problem. Sloan Appliance Service responded to the repair call on 4-7-09. Sloan has to order the transmission, and maybe it will be fixed by the weekend... maybe! Meanwhile, we are out of a washing machine and have to go to a laundry mat. This makes the wife not too happy; therefore, I am not too happy.

I have attempted to contact Lowe's several times with the following complaint and have not heard back from anyone. I merely wanted an apology and reassurance that a procedure would be implemented, but now I'm angry. My 10-year-old son and I were in your Highland, CA store on Saturday evening getting a few tiles cut. I saw some discounted tiles set back on a bottom shelf. In attempting to move the box to look at the tile design, I dropped the box on and crushed my left hand. The gentleman who was cutting my tiles immediately called the store manager on staff to alert him as to what had happened. It took him close to 10 minutes to show up to the tile cutting area.

On March 30, 2009, I went to the Lowe's Home Improvement store in Cornelia, GA to check pricing on indoor blinds for my home. As I approached the home decor area, I noticed a large sign stating that indoor blinds could be installed by Lowe's installers for a flat fee of $118.00 or so. This was for the entire home with no stated restrictions. I approached a home decor clerk (Nettie), who was friendly and seemed moderately knowledgeable, and began to inquire of her about the installed blinds promotion. She advised me that the way it worked was that I would have to pay $35.00 upfront for a Lowe's contractor to come out to my home and measure all windows and doors. Then the Lowe's installer/measurer (turned out to be the same person) would drop off the measurements at Lowe's and then someone from Lowe's home decor would call me to set up a time to come in and select the style blinds that I wanted. That seemed reasonable to me, so I agreed to those terms (didn't sign anything) and paid the $35.00 in advance.

Sounds like I'm not alone. The thermocouple dies on my 50-gal water heater about once every 8-10 months. I would just go to Lowe’s and buy a new one, then after a while, I was buying 2 at a time, because I like my hot water. The price is about twice that of the common style, but I was just going to tough it out and learn my lesson. Now, I go to Lowe’s and every other hardware and plumbing supply outlet, and there are no replacements to be had. Do I buy a gas valve, try to tap and heli-coil to right hand threads on my current one? I'll do something tomorrow as I do like my hot water.

I was interested in buying a wall oven that was a display model. It had obviously been there a while because the price had dropped from $1,800 to $1,000. On 1/18/09, in the evening, I asked the representative if they think the price would drop anymore because there was a very noticeable scratch on the front. They asked the manager and they claimed they could go down to $900. I decided to think it over and go back the next day also to be sure I had the cash. I went back the following day and the manager on duty, Scott, said no. They couldn't agree to that price that the girl who gave me that could be fired. His words were, “Well, Patti is only hourly and shouldn't have agreed to that. I am in charge of her so she could get fired over this.”

I originally purchased a refrigerator with Lowe's of Lewisburg, WV. I was told I had a year to pay same as cash. I started to receive bills and 3 months later, I got a letter that they were putting my account out for collection. I called the number on the letter and told the lady that I was supposed to have a year to pay. She tried to charge me interest. I plainly told her no, I would pay off the account for the amount of purchase - not a penny more. I purchased more things and paid the account off on the internet through CheckFree. Well, to this day, my account has not been credited the $350.00 that I paid through them. You have to watch every move CheckFree and GE Money make, along with Lowe's itself.

Hot water heater stopped heating on 1/14/2009. I relit, water heated, then it went out again. Each time I need hot water, I have to reignite.

I purchased fencing supplies to install a fence, driveway gate, walk up gate and gate to the backyard. Lowe's arranged for Emerson Brothers to install the fence. From the very beginning, there were problems. First, they sent the supplies before I had an installation date which meant that the supplies were exposed to the elements for approximately three weeks. When they finally came to install the fence, all the fencing panels were warped and had to be replaced. I had to wait another two weeks. It took them four days to complete and not four days in a row.

I was talked into purchasing the account security several months ago and have paid for the service every month since. I was placed on medical leave from work for a total knee replacement and called about the terms of the agreement. The people at Account Security said that I had canceled the service. I told them that I most certainly had not and wanted proof that I had. The person then changed their response and said that Lowe's had canceled the service. When I contacted Lowe's, they said that they did not cancel the service and that I had been paying for the service every month. I tried to get both companies on the same call, but the guy from Lowe's hung up so he did not hear the woman say that Account Security had not canceled the service.

I just bought it because I trusted Lowe's but this WH has thousands of customer complaints on the web going back years. I called Lowe's and told them it was very important to get it fixed since it was in a rental unit and it not working was liable to cost me my tenants or at least some rent money. They said that there was nothing they could do, "Call the 800 number on the unit." Now of course, I have to trouble my tenants to go out and get the numbers for me. It turned out to be India and after a great deal of difficulty, all they would do is to send out a new part. That's when I found all the stated problems for this unit on the web.

We purchased a Maytag Neptune front load washer. I have talked to the store we purchased it from, but were told to contact Maytag. The problem is the washer shakes the house when it washes. It has been leveled more than once, but it continues to shake very badly. First, we thought it was because we were in a modular home. We recently built a new house and it still shakes very badly or violently. It has beat the paint of the side of the washer and some off of the dryer. It has also begun to beat up the cabinet next to it. What is the best way to fix this problem? We had the washer for about a year and a half. Pedestals were purchased for them to set on for the storage.

I purchased a Whirlpool 40-gallon hot water heater from a business in Fayette, Missouri who had to pick it up at Lowe's because he didn't carry any 40-gallon tanks. This was on April 8, 2008. Yesterday, Jan. 3rd, the pilot went out. We tried to restart it but it kept going out. Called the man who installed the tank and he replaced the thermocoupling. It still would not stay lit. He called Whirlpool, and surprise, surprise, they were from India. They said it needed a new gas valve. Lowe’s in Columbia has one, but they want $95 for the thing. I called Whirlpool back and demanded they ship me a new gas valve on Monday, overnight, free of charge because the heater is still under warranty; and I am not paying for any more parts for this piece of crap.

I purchased from Lowe's a Whirlpool hot water heater on 6-19-06 (model #BFG1F4034T3NOV). I installed it myself and was okay for a year or so. Over the following year, I started to experience some intermittent water temp changes until last night, Jan. 1st, 2009, it failed completely. The pilot is okay, but flame is inoperable. Unable to contact Whirlpool support and Lowe's is not willing to help me until I contact Whirlpool. After reading all the complaints on this site, I've concluded that repairs to this unit will not fix the inherent problems. I fix cars for a living so I understand the difference between a true fix and a patch job. I do not wish to proceed with patching this unit. Cold showers are not something to laugh about.

I had the same problem many people had with the Whirlpool flame-lock hot water heaters. I went to Lowe's to purchase a new thermocouple and to my surprise, I was given a complete new burner assembly. All I had to do was remove the old burner orifice and plate and install on the new burner assembly. Kudos to Lowe's! I am very satisfied with the way Lowe's handled this situation.

On May 23, 2008, I ordered three interior doors to be installed in my home. I paid $1240 in full on that day. I was told that the doors would arrive between one week and 28 days and then the installer would call and make arrangements to come and install them. It took exactly 28 days and a week later, the installer called. One week later, a young man came to install all three doors. After more than four hours of trying to install the bathroom door (and chewing the hinges to shreds) he began work on one of the bedrooms. He chipped a large piece off the front and told me that he would have to take the door with him and have it replaced. Two days later, the bathroom door fell off its hinges and they sent someone else out who fixed the door and hung the last bedroom door in about 45 minutes (which just goes to show that it can be done). He told me that the third door was going to have to be replaced...which meant that I would have to wait another month.

Visited store around 8:30 PM to look for tile and there was 2 carts in the middle of the aisle with white boards on them. We had to maneuver around the boards to get what we needed and I discovered the boards were covered in wet paint, with no signs around anywhere. I had on a nice, new, pricey jacket and it got covered in paint as well as my friend's jackets too. We told a manager about it and he called to associate and asked what kind of paint it was, and it was water based so the manager told us to hurry into the bathroom and try to wash it off. The paint is still on my jacket. It had soaked into the fibers and most likely isn't coming out. The associate painting should have been more responsible and put up a sign about wet paint. My new jacket is now black with a touch of white specks on it.

We purchased a Whirlpool refrigerator from Lowe’s and the compressor quit working. We were told by Lowe’s that their credit card had nothing to do with them that it was a separate company. We had to go and buy another one even though this one is less than 4 years old. Lowe’s should at least stand behind the products they sell. Even if you buy it on their credit card.

When I called to use my extended service plan, Lowes schedules a service call with Integrity Appliance to come out on 9/22 between 8-12nn, they never showed up because they claim to have called and left a message trying to confirm the call. The only number they had on file was my cell number. I did not have a call registered, there was no message left. Therefore, leaving me to have wasted a whole morning and having to reschedule. Once the tech did get here, I was told I needed a certain part and it would take 10 days to order it, then when the part did come in I was called and they scheduled out a week for my appointment. On the day of my appointment they were suppose to have arrived between 9-1pm, the service man did not arrive until 2:39 pm.

Purchased Garden Treasures glass patio table, exploded for no apparent reason approximately 2-3 years after purchase. My table sat in a covered patio screened enclosure so there was no way it could have been damaged from any falling debris, etc. No physical damage except for inability to clean up all of the shattered glass - we are still stepping on fragments. Economic - contacted the manufacturer, but they said I would have to contact Lowe's. I'm sure I will have to replace without any reimbursement although this collection has a 10-year warranty, with exceptions for glass top.

Purchased building materials about 9 months ago, which included trusses for a building we were planning to build. The project got cancelled, but i was still billed for the trusses. When my son-in-law called to get them he was told that they had been destroyed and I was still responsible for the payment. My problem is I have NO product and NO credit was offered to the account. No one gave permission for Lowes to dispose of the trusses and I am caught in the middle of Lowes' mishandling of the product.

I bought a Bosch dishwasher in May 2008 for $845.00 with $144.00 for installation. It was on order for about three weeks (longer than stated) but since I had a working dishwasher I didn't mind. While waiting for the dishwasher to come in (three days had passed), they ran an ad for free installation. So, I went back to the store a second time to ask for the free installation since it hadn't been installed yet. They said I'd have to re-order to get the billing receipt for the rebate (later they said it didn't require a rebate). So they charged my account $845.00, and then supposedly subtracted $845.00. It didn't show on my bill. My original $1020.00 wasn't credited $144.00 either.

Basically Lowes credit will Cut you off if you are late three times in a year. and don't question there decision to do so because they feel they owe you no explanation other than you were determined to be a risk. There billing cycle can take upwards of 72 hours from the payment is made to actually be applied to the account, they feel this is normal.

I bought A washing machine from lowes. I bought the extended warranty on it. The washing machine went out back in Aug. and they ordered the parts and said it would be fixed in a week. Well its been almost 2 months and they said some of the parts are on back order and they cant get them in. I have been spending on between 40 and 50 dollars a week at the laundry mat.

My wife and I purchased approx. $8,000.00 window package from Lowe's on 4/20/08. We recieved a double hung window with a large center glass which was $2,258.51 this window had a manufacturer's crack in the bottom left corner of the glass. I immediately contacted Lowe's. Peachtree has sent Lowe's the glass to replace the broken window, and they say that's all they are responsible for, and Lowe's will install the glass and they are telling me the opposite.

My kitchen project started in March '08. I signed my contract with Lowes' on April 14th for an entire kitchen makeover. The construction was delayed and due to begin on July 7th because I am a school teacher and would be on vacation at that time. This was not a problem with storage or anyone else. The problems began when the first contractor (through Lowes') did not begin construction for two weeks later than the 7th and I did not even receive a courtesy call from him. He rerouted some plumbing and knocked down a six foot wide wall. I paid him 1,200 dollars for the work. He also mounted my cabinets without leveling my floor. There were coffee stains on one cabinet and scratches on another. I had to wait, again, for new ones to be shipped before installed.

I previously submitted a complaint against Maytag. I am happy to report that my extended warranty from Lowe's through GE-Zurich Warranty Managment, Inc. has now sent a repair person out to our home to service the product under the warranty. Kudos to Lowe's and GE-Zurich Management, Inc.

We purchased a kitchen (top drop) sink. We schedule installation with Lowe's. We did not know that Lowe's sends a subcontractor to install. The installer cracked our counter tile when he was removing the old sink. He was unable to install the new sink because of a ledge under the sink. He went outside to call Lowe's and when he came back he said they told him to put the old sink back. Per Lowe's, he told them that the owner (us) said it was ok that the tile cracked, we weren't worried about it. Lowe's never contacted us about another installation. We called them and they played the transfer game - from one person to the next to the next.

Bought 3 patio love seats from Lowes, still under warranty when button on back cushion fell off. Called distributor - none left, no help. Manufacturer is overseas, no help. Called Lowe's Customer Assistance, no help. Called store Manager where we bought them, no help: None in stock, can't replace. WILL reimburse cost of whole seat if returned, but then we can't replace with matching one (bad solution). Won't reimburse for repair, even though Lowe's warranty states We will, at our sole discretion, REPAIR IT (caps mine), replace it, or refund your money based on your method of payment.

I bought a matching stove and refrigerator The ice from the ice maker has a strong chlorine taste. The tap water does not taste that way. I called the store, and costomer service, but got no answer to the problem. they gave me what they said was the corp. HG number, but it rolled back to the first number I called. The problem still has not been resolved. When I need ice I buy commercial. The ice maker ice is unusable.

I pourchased 3 appliances from the newburgh store and arranged for them all to be delivered. When delivery came, only 2 arrived. They were out of stock with the other item. WHen i tried to arrange to get my 3rd item delivered, it was a nightmare. No customer svc.Just bad attitudes and everyone passing the buck. No one knew about the incident i had to repeat the story 10 different times.

Every time I go to lowe's I am unable to get service. If I ever have a problem finding what I need, I can never find an employee to help. On 8-31-08 in particular I was looking for an item and after looking for a while a spotted an employee across the ore, walking my way. I stood and waited for him to approach me. he walked right up to me and just turned and started talking to some people as if he didn't see me standing there waiting for him the whole time. I just left with only half of the items I needed due to the frustration from looking for so long. Like I said, this is always the case if I ever need assistance. I honestly cannot recall ever getting assistance at lowe's.

This Lowe's is absolutely horrible. I have spent a lot of money there but the service is terrible. I think the problem is they are trying to use kids to do everything cheap so things get done terribly. Bought a door from them and when the contractor went to pick it up they hadn't set it aside. Then they showed him two damaged ones until finally finding a decent one. Then another day the contractor went to pick up sliding doors.

I've had to hire my own people and I could've had this done days ago had I known this was not going to be done in time for the 1st of the month. Too much stress to deal with these incompetent individuals. I ended up having to pay more to the people I hired because of such short notice.

On 9-3-07 We purchased a bath vanity and top at Lowe's store in Muncie Indiana, for $483.36. I left the store to get a truck to transport the merchandise home. I stopped at another Lowe's store and found the exact same unit at a better sale price, I bought this unit and returned to the Muncie store and canceled the purchase. I received a refund slip showing that I had canceled the purchase on 9-4-07. We received the 10-12-07 statement and the $483.36 promotional purchase was still on the billing.

Went to Lowes for drywall last night around 835 PM. I asked if someone could help me load drywall. The cashier at lane #2 said there was no one since it was late and no carts available either that would be used for drywall. So I tried to load the drywall myself onto a shopping cart when another customer in the store saw me and offered help.