Lowe's Home Improvement Reviews

The gentleman assured me he would have it shipped on Monday and I would have it by Tuesday. I have a 4 year old grandson living with me who has asthma, and he can’t take lukewarm or cold baths! I paid over $400 for the water heater plus the $160 to install it in April. I have no idea what the bill for yesterday is going to be and he will have more to bill me for if and when I get the part. From reading the complaints on here, it might not even fix the problem. My plumber suggested I go buy a Ruud water heater, but I don’t have $400 plus the cost of installation for another heater. I should not have to pay a single penny for the parts or labor for something that is supposed to be under warranty.

The Indian person said they would reimburse up to $85 for the cost of labor. But this won’t even be a drop in the bucket for his cost, and I don’t think he wants to wait 8 weeks to get his money, which is the time she said it would take to get anything. I will never buy Whirlpool again and won’t shop at Lowe’s for even a single nail! They refuse to honor a product they sell. To my way of thinking, they are the ones that sold it; they are the ones that should have to deal with Whirlpool to get their money back! Please include me in any class action law suit started!

I paid over $400 for water heater, $160 for installation. I have been without hot water for 2 days and who knows when I will get the part. I have not gotten a bill for the thermocoupling or labor for yesterday when he tried to fix the heater, and he will have another bill for putting in the new gas valve if I get it from Whirlpool. If not then, I have to go try to find another water heater which will be yet another $400 plus the installation of putting it in. My total bill will be over $1,000 before this nightmare is over! Shame on Lowe’s and shame on Whirlpool!

By August 29th, I received another call saying that the door had come in but it was damaged and once again, I would have to wait another month for a new door to come in. On September 18th, I received approximately 15 calls from Lowe's telling me that my special order was in and that I could come and pick it up. I continued to tell them that I had paid for installation and they would say that I would have to wait for the installer to call and then someone else would call the next evening with the same message (very annoying). It took two weeks for the installer to call and set up the next appointment. When the men came this last weekend, they once again chipped the door....A big chunk out of the part near the latch. (I'm not fussy....but this is ________ ridiculous). I have now spent more hours on the phone with these people than you can possibly imagine...and I now I have one door that is hacked up and one door that is chipped...for $1240!!!

The dishwasher came, but the credit didn't since they said it would be rebated. We moved our daughter to Arizona, and when I came back, I had a letter stating that I didn't qualify for a rebate for delivery! So, back I went. I talked to the manager, Kevin, who was rather condescending, and went home to pull a computer printout of all my charge account transactions. Lo and behold, they charged me twice for the dishwasher. I went back to the store with the paperwork, and they said they would look into it and call me at 9:00 pm Friday (two days away). They didn't call, I had to call them, and Kevin acted like he didn't know who I was. Now I was angry, but civil. He told me to contest it through my credit card if I didn't like the way he was handling it. I did so, and all of a sudden the minus $144.00 was on the credit card, back to May?! Yet, they still owe me $144.00 from the original $1020.00 charge.

I have been a card holder for almost three years have spent thousands of dollars at lowes and they drop me like a piece of garbage They have hit my credit report pretty hard in the last month I still have not received any letters explaining any of there decision I have canceled the card and plane to no longer to do business with Lowes.

They keep saying they are going to do a buy out but nothing so far. I can not afford to keep putting out the money to wash my cloths. Is there a way to make them reimburse for all the money that I have had to put out. I put the money out for the warranty shouldn't they have to do anything possible to make things right?

So now my purchase is my problem to repair I have had a local glass company out to the house. They gave me an estimate of approx. $600.00 to repair. Winter is coming and the ball has been in Lowe's court for 5 months. I have tried repeatidly to contact Peachtree and that is another story. They just don't answer your E-mails or phone calls.

I complained to upper management at this store and Doug did not leave a meeting to speak to me so I had to drive another 30 miles for another meeting. When we met , he knew my name and had to take notes from me because he knew nothing about this job. He said to wait until the job was done before we would talk compensation. Two weeks later, another contractor came to my house, removed the cabinets, my sink and faucet and began all over again. Again, I was without running water and a stove for several weeks.

Finally, a week before he was to finish the job he installed my old sink so I could have running water, after it sat outside in the rain for 2 weeks. He was punctual and very professional. I was very pleased with his work. Installation staff have been at my house, Doug as well as relevant installers for several weeks. Yesterday, my floor was finally installed because the other corrections have been made.

I have had to wash my childrens dishes in a slop sink since July 7th. I have had to eat out once - sometimes twice a day to feed my family. The total cost is at least $35.00 a day. My household has been extremely disrupted, I have had to be inside or on my property the entire summer, not always knowing when contractors or other professionals would be there. When they were there, of course I was there as well. Damage has been done to my family along the lines of poor living conditions and hardship. We lived under terrible conditions due to Lowes' error. My family was extremely inconvenienced, my household disrupted and entire summer ruined for a job that should have taken two weeks! My attorney advises me to press charges and the compensation numbers are very attractive if I am not offered something decent. Doug offered me a dishwasher. Big Deal!

Finally, we talked to a supervisor who told us that the installer told them about the cracked tile and they we told him that was fine. I told the supervisor that they need to fix the cracked tiles (about 6). She asked where the tile came from, but our house is 20 years old, so we don't know. We have a few extra pieces but they are chipped from storage. Anyway, we had someone come out to install the sink (removing the ledge that prevented the sink from going in). He also replaced the cracked tile, with our chipped tile. The grout couldn't be matched. I argued my way into having lowe's come to our house to see the damage.

They brought 3 people and the installer and all ganged up on us. We were wrong and they were right - the tile was not their responsibility. I contacted Lowe's corporate, but they referred the issue back to the local store. We since purchased new floor tile (and installation) a new fridge and paint etc. We did not purchase them from Lowe's. We will never go back.

Costs: 4 days of eating out for 4 people because it took that long to install the sink and replace the tile (grout, drying time etc). We had to pay another company to replace the tile: $300. We had to pay another company to install our sink: $350. We paid lowes to install the sink: $250, and they have not refunded that to us. Economic damage with miles: about $900

Our options: A) we can replace that ONE seat and replace it with something that doesn't match (which is why we bought 3 of the same love seats to begin with!), or B) we're stuck with defective furniture from Lowe's. Nice. We're no longer Lowe's customers.

Calling was a complete nightmare. It was far from home so i tried to get results by callingthem. all i got was attitudes. I have stil lnot recieved my items and im getting the feeling i will still be waiting. HELP!!! better yet , avoid at all cost to have your items delivered as they are not looking out for you.

it was supposed to be my aniversarry present for my wife but instead Lowes KILLED it every way.

the consequences are that I end up going out for nothing because I still am unable to finish my projects because I did noit get what I needed. I get very aggitated taking my time to go out when I get in the mood to work on the house, and still end up having to sit and look at everything unfinished. It is getting very old. I do not want to have to start driving a longer distance in order to get what I need. I want it top be known that everyone I have spoken with comlains about not being able to get assistance as well. a boycott is in the works I hear.

One was fine the other they hadn't set aside again and then showed him two damaged ones that they had left. Then they had to process a return and send him to a store 20 mins away to get a door. Then another day they don't realize their coupons aren't scanning but its too late to cancel the transaction. So they have to send us back to the returns desk since they don't have any refund process in place. So they have to completely reverse the transaction and re-process it.

To top it off when we are headed out the store to go back to the returns desk this rude and obnoxious Lowes worker comes chasing us out saying that the alarm was set off. He is unfriendly and discourteous as I guess he has been asked to be. Not only had they forgot to scan the item properly causing it to set the alarm off but they send an absolute jerk to hassle us about their mistake. If you want to find someone rude to hassle you then definitely ask for him.

They have also had to bring us a fridge 3 times now because they can't get it right. They had to process many returns for us and refunds and they damaged our floor bringing in a fride. We are able to get compensated for most things but after this many mistakes it just becomes too much almost and takes a lot out of you.

I called their customer service and was told that the $483.36 promo purchase would be removed in two to three billing cycles. The $483.36 promotional purchase has remained on the billing statements for almost a year, even though I have contacted them repeatedly every month. We attempted pay the regular account off on 1-04-08. We went in person to give them the check at the Lowe's store in Muncie, and asked them to check the payoff amount for the regular account balance only they did we wrote the check and asked them to make sure that it was only applied to the regular account balance, they said that would not be a problem.

This of course did not happen consequently the regular acct. was not reduced to zero balance as requested thereby earning additional finance charges up to this date. We filed a complaint with the BBB, 7-01-08. We received the final response from Lowe's credit center on 8-13-08.The response stated that the disputed purchase would not appear on any further statements. We received out statement August the 12th the purchase amount of $483.36 is not there, they have reduced the amount to $248.39 with no explanation. This is from GE Money Bank,evidently the company that handles their billing.

We are going to pay off the promo account before it's due date as we don't want to this to go to the credit agency we are of limited means and this controversy has caused us alot of worry and we cannot afford to pay the penalty and having to deal with the credit agencys too. Lowe's does not belong to the BBB we found out. It appears to us that they have comingled the payments as they see fit.

We are very concerned this problem with Lowe's might have and adverse effect on our credit ratings. At our age and limited income we cannot afford bad credit reports or overpayments of accounts.

After loading around 10 sheets of drywall the cart fell over ond fell on my left foot. So the customer asked if I was OK and at that point I said I think my foot is broken and got into my car and went home to bed. This morning I am going to hospital because I know my foot is broken. There is drywall laying broken in the aisle where we were at. I work in construction for a living.

I called the 1-888- LOWE's number to find out how to be reimbursed for the lawn service and found out they only paid up to 25. for lawn care and only once in the contracts lifetime. Despite what the Extended Protection Plan Benefits (highlighted on the plan literature) said, I was informed that footnotes on the back, in very small print and not noted on those highlights, explained the Real Plan and as such what I thought and what they wrote in their highlights was not exactly. Also, after some investigation I have since learned that LOWE's has nothing to do with the contract ( even though the literature has LOWE'S written all over it and the call number for service leads one to think LOWE'S is involved in this contract. The contract is really with good old National Electronics Warranty Corp of Florida who are located in Virginia.

NEW has no power to enforce the same day pickup or 2 week fix it period promised and it is going to cost me 300-400 dollars to get my lawn cut before my mower gets back. Now I'm stuck with no mower for weeks plus hundreds of dollars for lawn maintenance fees. Also, there are other items in the small ,unfootnoted, small print that contradict almost everything promised....bait and switch...misunderstanding...whatever...it's called FRAUD or deceptive advertising at the very least. Thank you.

Lots of mental stress and late charges to bills and credit cards. Loss of employees and freinds.

Shortly thereafter I received an identical letter. I returned to the store and cancelled my credit account with lowes and destroyed my card in front of the woman. Now I'm receiving thousands of dollars in bills for gift cards, tools, etc., etc.(from the Detroit area) all in MY NAME on an account that was suppose to be cancelled. Of course I'm taking action with law enforcement, locally and nationally.

This is a inconvince, to put it mildly. My social security number was incorrect on the request for a credit card to be sent to the Detroit address. This should have been the first sign something was wrong, strange, or incorrect. I am seventy years old, I have high blood pressure. If your employees knew what they were doing to the slightest extent this stress and problems would have been prevented. Now I have major problems to deal with. None of my other credit cards were affected, (so far) this leads me to believe because of Lowes incompetence dealing with such matters, they and me are an easy taget for SCAM artist.

but i'll tell you one thing right now, i'll never shop again at altoona lowe's, i'll go to johnstown, most of your cashiers, and i say most, are friendly and courteous, this really isn't a big thing, but it is something that should be looked into, he was sharp with the customers ahead of me also, and if he dosn't like working there, he ought to just quit.

Their warranty is a joke. There was already a recall on this water heater when I bought it. Lowes knew it and sold it to me anyway. I dont blame whirlpool for building junk, I blame Lowes for selling it. I called Lowes store in Opelika Alabama to try to find the repair kit (which they did not have), the manager informed me that they have six on the shelf with the same model number as mine. That is a joke, he told me that some of them don't quit working.

I called the Lowes complaint line and was reassured that a senior manager would contact me within 24 hours, but that too was a joke. Noone has called. My wife has two heart diseases, and her heart specialist said to do whatever it takes not to let her get upset...Thaks alot Lowes, Everyone of my appliances have come from Lowes because of the reputation I thought they had, I will not step foot in that store ever again. Knowingly selling brands of appliances that do not have a 24 hour call center, have defects, recalls, and unobtainable proprietary parts is poor business practice. I plan to notify the BBB Monday morning.

It has been about 3 weeks and I have not seen my card. I called the rebate center back and was told my card had not been mailed yet and I should receive my card in 30 day's.I asked why should I have to wait so long when they made the mistake and was told again that I would get It in 30 day's.I beleive all rebate's are a scam and that the company's make it so much trouble that you will give up.All rebate's should be instant.I will not by anything else with a mail in rebate on it.

To much stress to deal with.

I am out for repair cost and time. Given the long history with this water heater, there will be numerious future repairs.

I contacted the warranty company who refused to cover it saying that my warranty was now void and that it was my fault since i had caused the spill,I then contacted lowes since i had only owned the range for three months and they said that the sealed burners are'nt really sealed and it was my fault i spilled the oil and ruined the whole range. I feel that when they sold me the sealed burner range they should have disclosed then that they relly are'nt sealed burners.

the fire proof blanket on it has to be replaced resulting in a $250.00 bill from the repair man.

the store manager, matt, told me that i could take it or leave it. this will cost me an additional $150.00

I called them on Aug 5 and she said to give them 24 hrs again because she didn't know what happened. It was a lady that barely speak english. It was hard to understand her and I think she was having trouble understanding me. I plan on calling again tomorrow but what are my options here. I am disabled and have a son, we need a way to keep our food and drinks cold. This is frustrating!

I had just bought groceries so all of my food was lost also the food that I had already had in the freezer ruined. We have been out money for ice to keep in a cooler every day and having to eat a lot of soup. I have health problems and this has made me worsen due to the stress and not being able to eat right.

it was soposed to be ordered on july 29th and they did notoder it utill aug 4th. this an insuranse job and we have to have the 8mm laminate to go back in the house because 8mm was in the houseto begin with. they have caused us alot of proublems with our customer. she is upset with all the problems. our customer is an elderly lady and should not have to put up with this kind of hassle. we will never take another cutomer to lowes again. this is making my company look bad. I have never had any problems with ordering flooring any where else.

our customer is very upset . this has cost us alot in gas and long distant phone calls.my customer is an ederly lady and should not have to go thru this kind of hassle to get her floors replaced. her daughter has come to visit and has to stay in a house that tore up and that has upset our customer as well. this is giving my buisnessa bad name.

credit score damaged, reported as collections, harassment by collection agencies

I went to the store and talked with the salesperson that had helped me with my order. First I asked him why I hadn't received my warranty for the ThermaTru door or the Pella windows they installed. He said they did not give customers their warranty--that they "held" it for them. I asked him how I was supposed to address issues within whatever the time frame was if I didn't have the warranty. He said Lowe's would let me know what the warranty said. I told him that was unacceptable--how could I know what my rights were if I didn't have a copy of the warranty to read. He told me the door had a lifetime warranty and that the installation had a year's warranty.

Then I told him I wanted the warranty because the door was leaking and damaging my floor. I told him I had no idea if it was the door itself, the installation or the weather stripping that was causing the leak, and, without the warranty, how could I know I only had a year to address any installation warranty issues. He contacted the manufacturer to get a copy of the warranty but was not able to get one for me.

He referred me to the installation manager. After many phone calls, she finally sent out man from one of the companies Lowe's has a contract with to do installations. He said it was a manufacturing defect and moved some weather stripping on the main door's frame and the matching location on the door.

I asked him about the damage to the floor and he said Lowe's would call me about that. The next day, while cleaning, I noticed the wood floor on other side of the door was also damaged. This wasn't evident until I moved some furniture and the vertical blinds that hang directly above that area of the floor. I called Lowe's to report this leak. The install manager came out and took pictures. Then she sent out another person who wanted to caulk the area. I told him not to because I wouldn't be able to open the door if he caulked it shut!
I called the install sales manger again, and she made arrangements with ThermaTru to send someone out.

They sent out a company they subcontract with for warranty work. The man used my garden hose to spray water on the door. Water immediately ran in on the floor in both places. He said he would submit his report and I should hear something in a week. Another week went by with no call. I called the number he had given me and was told it would be another week. That was over a month ago and I still have no resolution to this issue.

This is the extremely short version of this issue. I've made phone calls weekly sometimes because the install manager didn't return my phone calls or was conveniently out of pocket. At one point, she said they had been calling but hadn't heard back from me. I asked how I was supposed to know they called if they didn't leave a message. I asked what number she was calling and, again, conveniently, somehow my phone number had been changed in their system by one digit. Calls to the store manager were never returned. When I asked what his schedule was, and again drove to the store, he was conveniently in a meeting off site.

This issue is now about nine months old. I have looked into suing them in small claims court. To sue a corporation, one must have the name of the person whom is the "agent for service", the proper business name and proper address to which to send the notification. The Texas Secretary of State's office couldn't find this particular location in their database, and suggested I call the store. The woman that answered the phone couldn't give me any of this information, nor could she spell the store manager's last name.

My next call was to their corporate office in North Carolina. I told that woman what I wanted and why. She was very interested and asked me many questions. She seemed shocked at all the effort I had put into correcting the situation and that the store manager didn't return any of my calls. I told her I wanted the door removed and a Pella sliding glass door installed in its place.

In addition, I would not pay to have the leaking door removed, nor the new sliding door installed. I told her I expect Lowe's to deduct the difference between the ThermaTru and the Pella doors from what little I still owe them for a second installation they did in 2007. She told me I would have an answer from them in 24 hours or less. I'll keep you posted. The hardwood floor looks bleached out in one area and the other has turned black. I've spent a lot of time and gas money on this. I have allergies to mold and need the leak stopped.

I purchased 12 bulbs, same #168725. I am very disappointed of the inferior quality. Plus Lowe's hasseled me about returning the bulbs and indicated they did not recycle these bad bulbs but merely threw them away in the garbage. Wow, this is crazy.

When I asked about the delivery, he said $638. He was angrry because he wanted to go home I heard him telling another employee. He walked away. Since it was obvious I was wasting my time, I asked another employee - Carlos. Again, I asked if the door I had pointed out to Kirk was the same door in the catalogue located on the store counter top. Carlos said show me and escorted me to the door. Carlos said "no." tThis is RB and the other door is a Benchmark door. Back to the front desk, he went to the computer and started to calculate the RB door. Final cost $410 + $96 for the brass lockset with a delivery charge of $538.

When I said that three of you have given me 3 different prices, he said "you ask too many questions and confuse everybody." I didn't hear him speak to the men that way. when i asked for a printout, he said that he couldn't, the computer would only give him the final "lowe's Customer Price, not the complete order." After two hours at the store, I walked away rather than let myself get upset. Lowe's needs to tell the men at the Door Dept. that you can't speak to women any different than you speak to men. We should not be insulted, ignored, and then left with nothing, not even a printout of what we wanted to purchase. I wasted my time, treated like a lower life form, ridiculed, then dismissed. I'm sure these men would object if anybody treated them like they treated me.

They will not send me anything in writing as I requested. They are calling me every day and sometimes two and three times a day. I am getting very tired of them. If I owe Lowes anything, Please send me in writing what it is for and from when and what Lowes store. If you find that I do not owe Lowes anything, Kindly get these people to stop calling me. I appreciate your prompt attention to this matter. Thank you.

All I want from either Valspar or Lowe's is for one of them to pay for the cost of our choice of new paint (not a Valspar product), and to pay for the labor involved with stripping a faulty product which was recommended to us by Lowe's. We have a 10 month old baby and I work full time as a carpenter. The original paint job was done by my wife while her parents visited us from Massachusetts. Stripping and repainting the porch isnt something we have the time to do. I would think that between Valspar and Lowe's they could come up with the $500 or so dollarsit would take to fix this.

My newly rebuilt front porch is not properly protected by the recommended product and the wood decking is beginning to warp which will cost even more to repair in the long run.

I get home, and there is a delivery notice on the door left @ 12:50 p.m. and said they would try again tommorow. I wont be there tommorow, as I had stated I wouldnt be there on this particular Monday untill after 5:00. These specific instructions were typed on the delivery order, witnessed by myself. So I call the number they had left, which was for the store, and after being transferred 7 times to people who had absolutley no clue as to how to handle something like this, and not getting a manager to answer any of the transfers the customer service lady said come there and get it, after I told her I'd come get it and they refund the delivery charge. After standing at the counter for just under 1/2 hour along with the 4 other people there waiting for similar problems, they finally start trying to figure out how to refund the $55.00 charge.

After a total of 1 hour waiting the dryer finally is pulled from the back and brought up front. Now I have to wait for someone to come load it. With another customer with a dryer, and one with a stove, we all decided to get a dolly from the counter area and load the appliances ourselfs, helping each other. Problem with that was the loading are was full with about 6 vehicles waitng for someone to load there appliances. As we loaded we were sharing very similar stories of this not being the first time this sort of thing has happened with Lowe's.

Needless to say that is a great display of a poorly ran team. That was my 2nd experience like that with appliances from lowes. The 2nd being my fault for going back for more of the same treatment. If lowes carries something that you cannot simply put in a cart and carry to the checkout, they cannot handle it, at this location anyway. Verdict for me: I will do no more business with this lowes in Alexandria Louisiana again. Ive said that in the past but its now confirmed!

Damage my crdit score

I called the Michael & Sons repairman personally and he said he'd come back out in the morning. After a day and a half of NO response from the repairman, I called Michael & Sons. They REFUSED to come back, insisting the pilot light was a manufacturer issue, and that I needed to call Whirlpool. I called Lowes; they also refused to help and they said to call Whirlpool.

After several attempts over two days of calling Whirlpool, Sandra had me do all kinds of troubleshooting things on the water heater to no avail. She agreed to send me some heat assembly that would take 2-3 days to arrive. She gave me the number to a contractor that was supposed to come install it, and said not to call until the part arrived. Good thing I didn't wait that long, because when I called them they said they don't service my area.

I called Whirlpool back and they gave me Sears contracting. That's when I found all these posts here about this crappy product, and then I called F.H. Fuhr to look at it. Same thing happened with the pilot light. The F.H. Fuhr repairman didn't have the part and wanted me to wait a few days for him to locate it, but when I showed him this site with the complaints, he thought it would be better to try to sell me one of his (but I refused, because it was the same manufacturer as the ones that made Whirlpool's). Same thing with the Sears repairman, and when I showed him the complaints page, it was only then that he admitted that the water heaters were faulty.

I'm angry at myself for not trusting my instincts. The Lowes salesperson (Ron) called me 5 times badgering me about buying the water heater. I should have known, but you don't expect a popular store chain like Lowes to be so irresponsible. It cost me about $400 for the product and about $500 for the installation.

So now Lowes is thinking about giving me a refund, but for the water heater only. They will not refund the labor. But I will fight all of it, since I put it all on my Lowes card and did not pay cash. What stinks the most about this is that I had a good water heater. It was 20 years old, the original that came with the house, but it still worked. And it was under my home warranty! But I thought I was being proactive by upgrading the water heater before a problem arose. Now I have gone a week without hot water and I'm wishing I could get my old 20-year model back. Whirlpool and Lowes have forever lost me as a customer.

Since I live alone it is very nerve racking to receive these calls so late at night. Especially when they will not speak and then call right back. These calls must stop.

On July 13, 2008 the door came off the track and two windows shattered glass all over and someone could of received some serious injury from this. I completely understand the door is not under warranty but I would of thought that Wayne Dalton would of stood behind the products they sell but I was wrong. Lowes sent someone to the house the next day to put the door back on the track. Lowe's also told me that they have had so many problems with this door they no longer carry them or sell Wayne Dalton doors.

I contacted Carole at Wayne Dalton via emails hoping to resolve this issue but she was no help. She said no door gets replaced at no charge.She also stated it must be a problem with the install or no one maintained the door the way it should of been maintained. She didn't even see the door so how could she tell what the problem was or is.

The door is now so warped from falling off of the track that you can only open it by hand and can not use the remote. I completely believe this door is defective. My Dad always maintains any product that he purchases and always keeps things in top notch condition. Also due to living in New England the snow will be definitely able to get inside the garage due to the warped door. All I want to do is have Wayne Dalton take some responsibility for their product and replace this door at no charge. This door is not even three years old. Also Carole from Wayne Dalton said go out and buy a new door. I want Wayne Dalton to stand behind what they sell.I'll take any advice you have so I can get this door replace for free.

Can not afford to go out and buy a new door. The door now looks [bad]. The door is there to keep animals and people out of the garage and now I can say that if someone wanted to get into the garage bad enough now it wouldn't take much to just push the garage door in a couple of time and you would get in. Thank God there was no physical damange with all the flying glass.

The shipment was also missing items, the first time the items could not be found in the store & one item was damaged. I had to wait another week for a replacement item to be found & delivered. The second time the items had apparently been re-sold from the time I paid to the time they pulled the items for delivery. They knew the quantity available each time I purchased, so my business wisdom would dictate why not pull said items off the shelf & set aside so they can't be resold?

This cost me additional time as well as money since I was paying contractors for the install, and had to find the replacement items elsewhere or at another Lowe's, wasting my time & also costing me more money on the products as well as gas, time on the phone, etc. The entire time this fiasco was going on

Approximately $500 in replacement items, gas & fees to contractors and city for re-inspection.

They all had cuts on their legs from sitting at the table and the glass just shattering over them.

when he said there was a recall on this type of water heater, we were shocked.....what recall? we called the number listed on the heater side itself, and the woman answering says we have a wrong number. In checking the internet, we see that there was a class action law settled in 2006....WHY IS LOWE'S STILL SELLING THIS HOT WATER HEATER TO CUSTOMERS??

NO HOT WATER!!!!

I have had to take off of work three times to meet the repair man.

I had an other company to come out and a independent guy that I knew to give me a price on the job before I had Lowe's to come out. The other company didn't have title and the other guy went to work for Lowe's and said he would no longer have the time to do the work. I knew what they had told me about what needed to be done. They both said that the boards under the carpet needed to come out and the right kind of board put down. I had spoke to others that had their carpet replaced with wood to tell me the same thing. To my unknowing Lowe's didn't replace the board under the carpet. They still have not told me but others who work for them have. I will not tell who because I don't want them to lose their jobs.

After I started to put things back together I noticed large cracks in between the wood. Some so big you could put tooth picks in and or even credit cards. I reported it to Lowe's and they by this time had got another contractor because of all the stupid things that the other contractor had done, to finish up the work that the other contractor had done wrong and other problems. But this guy hasn't used, I guess because he wanted to do it right. That contractor told me in front of the Lowe's people that there was more to the problem that I hadn't stated to them.

And on that being said he told me that he would tell the two Lowe's guys what he saw and how to repair it on the way to the store. This contractor also wasn't used.So they bring in another contractor that hadn't never seen the floors or was I told someone else would be doing the work. They put putty in the cracks. A few day later the putty was coming out. Lowe's have been out several times to repair the cracks with putty.

In October 2007 I had the local TV network to do a report that aired that month. Lowe's stated to the news that all the floors would be taken up and replaced. No they only keep coming back to fill in with putty. The other problems that were aired have been fixed but not all to my liking. What in the next three years the putty comes out and liquid gets down in between the wood and it causes an other problem, then what? Then I am going to have to put out more money to repair the floor, if done right there would be no need to make repairs. When I sale in the coming years I could be held accountable and would have to pay for them to be repaired if a problem arises. So is there something you can do to help me.

Hardwood was spaces in between end to end and side by side that was filled in with putty. And now the putty is coming out. There are areas where the ends aren't laying smooth. One is up a little higher than the other. The under boards are the wrong kind of boards and should have been replaced. The carpet was put down in the 1980's and the boards were the kind used for carpet because it is cheap and could be used for this type of work. When hardwood is put down they use a higher quality of wood board. Because you don't glue wood to this kind of board that is under carpet. And my floors are glued down on the wrong kind of board.

For the past 6 years I have been averaging around $250 a year in outside maintenence on my mower that I can't do myself. No amount of complaining to Lowe's has ever solved the problem. Just two months ago I spent $400, and now, it stopped running again. With reasonable maintenence I expect a piece of machinery to run a lifetime. When I discuss my problems with Lowe's personnel, my usual answer is you need to discuss this with the manufacturer, with which my response is always I didn't buy it from the manufacturer, I bought it from Lowe's. I never get anywhere. I'm sorry I saved the money by shopping at Lowe's. I should have gone to John Deere (non-MTD).

About $250 a year for the past 6 years.

If I had bought & they had not told me of the dely in assembling, I would have had 40+ people at my home on Sunday with lots o raw meat & nothing to cook it on!!!!!

Upon checking out with other merchandise I discovered that Lowe's was giving a 10% discount to all military personel over the 4th of July weekend. I returned to the sales counter where we bought the building and requested my 10% discount. We were told that the order had already been processed by the computer and there was no way that it could be recovered and award the discount. I casually commented that maybe I should take my business to Home Depot, another associate standing with Carl commented, I don't always eat at the same resturant either.

I am a retired Air Force vet and I have preffered shopping at Lowe's since day one. Situations such as these raises some doubts in my mind as to the concern of the companies reputation and of any assurance of repeat purchases by the public. It certainly got my attention and dissappointment.

We lost $200.00 of savings

My credit card bill comes and states I owe $21,000 dollars. I have only one kitchen in my house! I call again,and it will be fixed. Then I get phone calls stating I am behind on my payments. I call and clarify once again, there is a mistake. I call the store manager multiple times, and the credit card company responsible for my lowes card. it will be fixed on your new billing cycle. then i get a call a month later that i owe more money. I lost it. flipped out on them, and they assured me that it will be desputed and will be credited back to my card. I then today (6-26) get a phone call randomly from ramone, the ass. manager, asking if i recieved my cabinets. i said yeah. TWO MONTHS AGO! I asked him to never call this number again and that it is a dead issue. So i thought...

I then get home from work and get a letter in the mail stating that I lost my despute with lowes and the charges are going to be reapplied to my lowes card. How if i only have a $6,000 credit limit was I approved for $21,000 worth of purchases? Plus, there is no delivery signature for the othe sets of cabinets. I am awaiting word from the regional manager at this point, but I will never shop in this store ever again! Our house project has givin this company at least $10,000 dollars, and this is how we get treated.

they have lost our business. we have a 100+ year old house and now Home Depot is getting all the pie.

When I arrived back at home- to my dismay the parts did not fit appropriately. I then returned to Home Depot and tried some other parts that were similar. Unfortunately those parts would not work either as the parts that were left by the delivery men had a special connector that was in the section of hose the installation team removed with the old refridgerator. I then called the store in Springfield and Spoke with the assistant manager. I explained the problem and told him that I would like to have the unit fully installed as was requested. He told me that the installation team were not plumbers and could not install new hosing. I told him that the hoses were there and should have been easy for their "professionals" to handle. He then told me that he would have a specialist call me back in about an hour or have another team come back out on June 23rd to install the ice maker. Neither event happened and the store has not contacted me in almost a week.

On the back of my Lowes' statement is a special rule by G.E. Money bank stating that if you have a problem with the quality of goods or services that you purchased with a credit card and you have tried in god faith to correct the problem with the merchant, you may not have to pay the remaining amount due on the goods or services. you have this protection only when the purchase price was more than $50.00 and the purchase was made in your home state or within 100 miles of your ailing address.

So far I have not been able to reach a real person at G.E. Money bank and I am at the point now where I have tried in good faith to resolve this issue and I want the charges removed and the account closed. the remaining amount is around $3,000.00 as we had also included countertops and I have paid well over $1,000.00 on the card and paid $2,300.00 in cash at the time of sale. I have been patient, polite, and professional when dealing with Lowe's management and have gotten no where. I should not have to resort to acting rude to get this resolved.

This is a false advertisement and how many consumors are fooled. Its unacceptable that stores can skim small amounts of money. There is nothing on the rebate reciept that states a store has a maximum amount they can give as a rebate.

I feel Lowe's dosn't want to help the consumer, more so then the repair person. At this time Lowe's can have the unit back, the unit is 2 years old, and I would be willing to sell this tractor back to them.

I simply laid the product down next to the closed register beside hers, and told her I would go to 84 Lumber and purchase the product I needed. The time before this visit, I returned a product that had missing parts, and was told they could not sell the product to someone else with the parts missing, that I would have to keep it. I asked for the store manager, and finally got some help, but it did take a while. I have not had this problem with other Lowe's stores. How does this one even stay in Business?

Several wasted trips. The price of gas is enough to stop using this store, because I very seldom leave a happy customer. They are very nerve racking.

The final out come was, Why don't you go to Home Depot! When we went to the customer relations desk to complain, we were told there was no one in that dept. that day and to come back the next day. UNBELIEVEABLE! We have often, if not nearly every time in that facility had trouble locating help much unlike Home Depot where there are always sales people, polite, knowledgeable and ready to help. We did go to Home Depot first in our search and they graciously advised us to go to Lowes as their product was much better a quality than their own for which they have had many complaints. In this particular Lowes, you can readily find customers angry about the lack of service. Lowes is loosing business....OURS!

more to do with the door said it is lowe's proplem.

do business.

The pool was out of use for two days as we filtered and back washed it. It may loose water over time if the liner was damaged. The patio is still turning up glass which we have to warn family and friends about. The noise of the exploding glass will always be there and I shall never again feel comfortable around an outdoor glass table. We have no table and we seem to be the ones doing all the running back and forth to Lowes. To add insult Lowes Head Office never called me direct and passed me to their supplier. Far East Brokers have been in contact and as expected are defending the product. According to them I am an isolated case but when I told them I had found the article on the KMart tables etc he then said he has had about twelve cases out of 150,000 sets distributed. Long and short he just wants me refunded or replaced end of story.

The next day, Igot to thinking about how much the install price was and felt it was not right. Ihave been inconvienced by having 2 water heaters be faulty. so Icalled Lowes and talked to the install manager Sabrina Stallworth. She asked if she could come to my home and also she would meet with the installer chosen by lowes. James Cross, I directed her to the water heater area, The installer and Ms stallworth both assessed the problem. Mr. Cross was quick to inform me that the existing pipe was illegal and not up to code. They started saying this was going to be more costly. Ms. Stallworth talked to my husband on the phone and explained the problem. Ms. Stallworth stated that 40 foot of pipe would have to be replaced in the attic, because it was not under code. We agreed because, We felt we should be undre code.

When my husband arrived home , He cheched the work done, and found that only 10 foot of pipe was replaced. We contacted Ms. Stallworth, to complain that only 10 foot of pipe was replaced, instead of the 40 foot quoted by her. After several conversations with Ms. Stallworth, she stated that only 10 foot of pipe was required. We feel like we have been scammed by lowes. We were charged 262.00 by lowes for installation of water heater and the expansion tank. Then We were charged an additional charge of 596.51 from Mr. Cross. His charges were for replacement of 10 foot of pipe, a ball valve, and a drain valve, and a pressure reducer. He spent 2 hours doing the job.

This is bizzare that We the consumer were charged these fees, due to the poor quality of the product we purchased from Lowes. I am being charged 262.00 by Lowes and 596.00 from installer. This is not acceplable.

I am being charged late fees, etc, which are unfair. I will clear this account and Lowe's won't be bothered with me again.

A was transfered to a person who only identified himself as Mike, who stated he was the store manager. I explained the above situation to him. I also explained that, I care for my 91 year old bed ridden mother who is a stroke patient and has difficulty breathing, I have high blood pressure, and a heart condition,and being without airconditioning was servious problem. Mike was extremely indifferent. I ask him if he could contact their installer and have him come out. He said he would not do that, and he would not send the instaler out until money, because if would be expensive, and Lowe's doesn't pay overtime. I explained again the severety of the situation. He again repeated hissposition. After about 10 minutes of debate he stated he would call the installer and call me back. He of course did not do so.

The cooler hs not beem repaired. Lowe's has not return any of my calls to the installation department, saleperson, or the store manager. My mother breathing has been difficult. A friend had to bring over a portable swamp cooler to coolmy mothers room.

I have not been this dismayed since retiring from the AF and went thru the Vietnam experience of not being well received at home. I had this same flashback these many years later. Today (9 May) I decided to tackle it after the fact with customer service at Lowe's and after waiting for over 30 minutes at customer service I was told by the acting manager that there was nothing he could do. I asked to be dropped from their computer and the manager (Brad) said they could not do that. Now that is beyond preposterous and he said that if I could show them how to do it he would be more than happy to do it. I said you contact Lowe's main computer shop and ask them to perform said action. He said it could not be done.

I could go on and on but for the sake of brevity I won't. Needless to say I won't be shopping there anymore and I know they could care less. I find it amusing (but not very) that you cannot write to Lowe's complaint dept. as there does not seem to be one, at least not on the computer. I am sure that I will never get any self satisfaction except that I served my country for 22+ years and feel in my own mind that I helped get those individuals rise to where they are today that work at that particular Lowe's. It is nice to be reminded that Memorial Day is for those who have already died, not for servicemen STILL LIVING! I hope this somehow gets to someone in the hallowed halls of Lowe's management so they know how their administrative CEO'S can know what is going on. Yes, I could have gotten out of line, picked up a screw and put it with the purchase but it really doesn't matter. I am not the one with a "screw" loose!

On March 19th, 2008 I called Lowes to check to see if my carpets had already gotten in. They told me that the carpets that I purchased were not in yet and that the one that I purchased on March 16th was now on backorder and that they had no clue when I would receive it. I told them that it I was moving into my house on March 29th, 2008 and that when I purchased the carpets I told the salesperson this and they told me it was no problem, that it would be installed before then.

On top of all of this if I would not have called the store no one would have called me to tell me that my carpet was on backorder. I ended up having to go to the store and purchase a carpet (that I did not really like as much as the first carpet that I chose) that I would receive in 3 days just so I would be able to receive it and have it installed before my move in date. That same day they issued a return for $3,659.28 and then issued a new charge for $3,659.28 for a carpet that I was supposedly going to receive in three days.

On March 25th, 2008, I receive a called from the contractor, Anne, telling me that the carpet I purchased that should have arrived in three days had not gotten there yet but they could start installing the carpet that I had purchased on March 8th. To say the least I was surprised that they had no received the carpet by this time since it had already been six days since I purchased the carpet and in the store there is this huge sign that states "IN A HURRY? GET A CARPET IN 3 DAYS!" and this was the only reason why I had chosen this carpet, because they claimed it would be there in three days. Once again I called Lowes and they told me that the carpet would be there soon and I told them how this complicated my moving schedule for my family and I and also for the people that were working inside the house remodeling things. Sadly, I had to accept the delay even though they were not doing what they had promised me to begin with.

On March 27th, 2008 they installed the first carpet (for the first floor.) I was very surprised when I saw the installed carpet. There were cuts on the carpet, the staircase looked awful (some of the steps had cuts that they had tried to glue back together and it was completely obvious.) and the rooms looked horrible, they were completely uneven and in some parts they had taking the molding off and did not replace it. I called Anne and I told her how I did not like the job that they had done and she told me that she personally was going to come see. On top of this they had broken one of the tiles in my bathroom.

On March 29th, 2008 they start installing the carpet on the third floor (at 2pm) this was the carpet that I paid to arrive in three days, well it arrived in ten days. In the afternoon, Anne shows up and tells me that there is nothing wrong with the carpet installation. I showed her the cuts on the carpet and ignores them completely and rudely tells me to deal with Lowes.

At around 8pm they finish installing the carpet on the third floor and the end result was the same as the first floor installation. There were unfinished corners, big holes in closets, pieces of carpet that were not glued that you could lift up, and where they pieced the carpets together they were completely uneven and this was very obvious when you looked at the carpet. And once again the tiles in the bathroom were all broken and chipped. What I did not understand on top of all of this was why the unions where there when I had purchased more than an extra amount of carpet to avoid this from happening.

I asked myself how someone could install a carpet that cost roughly $5,000 in around six hours. They cut the carpet in the dark and then installed it with poor lighting. I decided not to sign their Certificate of Completion which is required to sign if I am satisfied for the installation which I was not in the least. When they install people were leaving I noticed that in the back of their truck they had taken with them a big piece of rolled up carpet which could have easily been for another room. This was mine to keep and they had taken it without even asking me.

I had to wait two weeks for someone from Lowes to show up and inspect the carpet and once again another week for Lowes to come back with to inspect it with the contractors. Anne finally accepted that the job that her installers had done was in poor taste. We all decided that they would try to fix the carpet and replace all the molding that was missing. I gave them a sample of my molding so it would all match.

New installers arrived April 19th, 2008 at 11am. They send two men out, one which I do not recall his name and another which was Gary. Gary was upset with the work that his coworker had done and told me that in all honesty this was unfixable. He compared my carpet to crashing your new vehicle and then taking it to the mechanic to be fixed and expecting it to look and run like new, which it would not. Gary said he could fix the minor details such as the corners and changing the staircase steps that were cut and I told him to try to see what he could do to make it look better. I asked him about the molding and he stated that someone else would be arriving at around 1pm that same day. At around 3pm I went downstairs and to my surprise they had just left without saying goodbye and the person who was supposed to replace my molding was a no show.

On Monday the 21st I called Lowes and I was helped by Lane L. (the installed Sales Manager, who had helped me this whole time.) I told him that the carpet was not fixable and I was not happy with the outcome, once again. He told me that the day that they came to with the installer to look at the carpet that everyone was surprised at how awful the carpet looked but he said that Anne stated that it could be fixed. Once again I foolishly believed that they would finally fix this once and for all. They came back April 30th, 2008 at noon. The person who was supposed to put in the molding came without molding at hand and asked me for a piece to match. I told him I had no more pieces of molding left because every time they came to inspect the carpet they took a piece and I was all out.

I asked him how it was possible that he was coming to put in the molding but still did not have this at hand. I finally gave him a piece of the last molding I had and he promised to come back as soon as possible and never showed up again. The other people that were there to fix the third floor took all my furniture out and proceed to stretch the carpet out. Since they were stretching the unstretchable they carpet ended up looking the same or even worse than before. At around 3pm or 4pm they decided to leave and come back on Friday.

Once again I called Lowes that same day. I did not receive any response until Lane finally called me back. I told him that this was all unacceptable and that if they had all agreed that the install work was terrible that they should at least have the decency to fix it. I felt that at this point that they had abused my kindness. I told him that I wanted all the carpets replaced with new carpets and that they had to move all my furniture as well. He told me that he was going to talk to Ramon, his boss, and get back to me.

To my surprise no one contacted me for 20 days. I called Lane once again and he was surprised that no one had called me as well. I told him that I thought it was awful that they would just take a clients money and then completely forget about them. That at this point I just wanted them to give me my money back. He told me I was right and that he would get back to me.

On May 23rd Lane called and told me that they would only be changing the carpet in my bedroom, my daughters bedroom and they would add in the molding as well. I mentioned the broken tiles in my bathrooms, all the cut rugs that were glued, and all the patches that were made. I told him that this was unacceptable and that I had already given them plenty of opportunities to fix the carpet and it never happened.

I feel robbed, I spent almost $8,000 on carpet and the carpet looks like a patchwork quilt because of all the alterations that they have made to it. On top of all this two and half months of stress. I have people that come into my home and tell me, "Wow, why is your carpet like that?" Friends that I have not even told about this problem that have entered my home telling me this. I am completely dissatisfied and have given them many opportunities to fix this. At this point all I want is my money back.

He didn't like the fact that I'd been looking at his computer screen while they talked and I saw that, clearly, there were four microwaves in stock and none was marked as damaged. We had driven to the store expressly because we'd been told we could have one. My dad spoke up and said he didn't like being played like that. The man said he was sorry, and without any other explanation, turned his back on my father while he was still talking. He walked back to his companions and sat down, with his back to us and all three men ignored us until we left. The store manager on duty didn't seem to care much, either, when we stopped by the front of the store to talk to him. He dismissed us with an I'm sorry, but we don't have what you want. He didn't even try to excuse his employees' behavior.

We later found out from a Home Depot employee that it is standard practice to charge for delivery and not allow in-store pick up of certain items even when the item is in stock. The Lowe's employees lied to us to get our delivery charge. However, both Lowe's and Home Depot are involved in deceptive practices if they are forcing a delivery charge on an item that can be easily carried out of the store. $69 to bring a 30lb item to a location 5 miles from the store is definitely abusive.

I'd like an apology to my father who does not deserve to be treated in such manner by the employee who turned his back while being spoken to. I'd like to see Home Depot and Lowe's advertise the REAL price of items in their stores, or to explain the delivery requirement to its customers.

My bill went from $16,000 to over $23,000. They allege they would make it right. The metal was so poor quality that it had to be replaced. The manufacturer did replace the metal and gave the old metal to Lowes, which they tried to bargain with me on what I claimed they owed me. They were to credit me with the price difference between Lowes and the material they had to get from Carter Lumber and said they would be going back on a vendor who did not deliver, but never gave me complete credit. My signature was forged on delivery sheets and invoices.

After long haggling with Lowes and GE credit and after threats by GE credit I paid off a bill, but never felt like Lowes fully compensated me for what they owe. They falsified records and somehow manipulated credits so it appears that they made restitution but did not account for price differences with Carter Lumber, Labor costs as a result of material not being delivered, my lost time at work, the increase in material costs to finish the building. I can not begin to describe the stress this caused on me and my family

Lost in cost of Labor, Loss Wages, Increase cost of cement $50 - $100 per sq yard, material that had to be purchased elsewhere....Totaling over $6,000.00

My credit report has been negatively affected. The bill continues to grow. I sent a letter by overnight mail to them along with both sides of the cancelled check from January. I am waiting to hear back from them. In the meantime, I am being harassed daily by their credit company.

well not able to bath , wash dishes, clothes have baby in home two adults no hot water im dirty feel disappointed with the services please help soon

I believe that this IS a Lowe's problem too. Doing a little research, I find that people have been having problems with the Whirlpool water heaters for several years now, yet Lowe's continues to sell them. This shows that Lowe's has no respect for their customers

On 12/26/07 they came out and replaced a part. On 1/25/08 called the service line to inform them the product was freezing again. A tech was sent out on 1/29/08 and ordered another part and replaced it on 2/8/08.

On 2/15/08 it stopped working again and another part was ordered and replaced on 3/3/08. On 3/17/08 the product froze yet again and when the tech came out this time the compressor went bad as well so he replaced another door part and the compressor. This also caused us to have to replace all the product in the unit.

On 3/28/08 our product froze again and the tech came out on 4/21/08 and replaced a part that had already been replace once before. On this call I was told that my complaint would be turned over to the task board for a decision as to replacement. I never recieved a call back and the tech simply came out and replace a repalcement part.

On 5/6/08 I called the service department to let them know it was freezing our product again. I was told by the service department that he was going to turn over this complaint to the task board for consideration of replacement. I told him that I had been told that before and no one ever called back from any task force. He assured me that I would receive a response no longer than 4 days. I received a call from the service department on 5/8/08 only to tell me that they were sending yet another tech out to see what was wrong and I told them that was enough there has to be a limit to how many times an appliance can be fixed before it is deemed no good.

I asked if there was an agency that offered something like the lemon law for cars and I was told no. I told them they could set up one more appointment with a tech for their report and they needed to do the right thing and replace this equipment or give me my money back. All the individual kept saying was she was sorry for the problem and she was only doing what this task committe asked for. I asked her if I could speak with someone higher than her and she told me she was the highest there. I then asked for an address so I could write to thier office and she provided that address.

I have had to toss out quite a bit of food. I have had to take off work each time a tech comes out to check out the equipment and then again to repalce bad parts. I have also had to deal with the service center multiple times.

Again, Lowes DOES promise next day delivery. I agreed because at least I would have them by an occaission I will be hosting. As promised at that time, someone called the night before delivery was to take place on May 8, saying they would be here between 9 and 1 pm today, THEN, this morning at 6:50, I recieved a call saying the last dryer they had in stock is damaged, and I would now need to wait another week! WHY was the promise to get the dryer to me when they came in stock not honored?

When asked if I wanted to wait for all 3 appliances at once, I said I did. Now at 8:05---and hour BEFORE anybody should have been here in the first place, Here comes a truck to deliver the remaining 2. Doseesnybody there actually know what's going on? Top all that off with the fact that the advertized shower head on sale was never even in stock to begin with and Lowes appears to be dangerously close to bait and switch. I am extremely disappointed in Lowes and the absolutely terrible service I have been given. An apology dose not at this point do anything to fix this situation. Lowes has just lost a customer.

About a month ago the pilot light started going out from time to time. We would relight it & it would last for a while. It was only 4 months old at the time. It supposedly has a 6 year warranty. Then one day we couldn't get it to light at all. We went to Lowe's & got a new thermocouple. The salesman knew exactly what we needed & where they were. I made a comment that he was very knowledgable & thought he knew his job very well. A couple days later I found out why.

After the installation of the new part, no difference. We can get it to light every once in a while but now it's more like once a day. I started surfing the net to find out more about the unit. I looked up recalls, consumer pages, etc. until I finally stumbled across a consumer complaint page on the exact unit that we had. I found out that Whirlpool & Lowe's had both been found at fault in a class action lawsuit that was settled a month before we even bought ours!!! How are these still on the shelves???

My husband went back to the store with copies of the internet in his hand & talked to the salesman. He asked if they tell people about the problems & he said no. He was told that if the new enhancement kit that they provide free of charge doesn't work they they will exchange the unit or possibly give us a refund. That was this morning, I'll have to let you know how it ends.

We've been without hot water for a month off & on. For the last week it has been more off than on. I finally did get the enhancement kit ordered but it was from information that I found on my own. Nobody at Lowes had disclosed any information about any problems or kits, they just sold me a thermocouple.

I did try to call the 877 number on the side of our water heater but gave up after about 15 minutes on the line. We paid $300 for our water heater, another $8 for a new thermocouple. We have been boiling water on the stove to be able to take a bath, washing clothes in cold water & boiling water to wash dishes. This is ridiculous!! I just ordered the enhancement kit yesterday (5-6-08). I was told that it would take a week to ship it ground or if I wanted to pay to expedite it, I could get it in a couple of days. I believe it was $18 to expedite.

My main complaint is that they were found guilty a month before I walked into their store & they sold me the same unit that they got sued for!! They are still on the shelf today, 6 months after the fact!! How is that? When you buy a house it's illegal not to disclose any problems with the house. I am outraged that they are continuing to make money off what's been proven to be a faulty water heater. Why was there not a complete recall? How is this possible? Please add me to the class action lawsuit against Whirlpool, Lowe's, etc. Thank you for your time. Please e-mail me with any information on this issue.

The first time it was the belt mechanism that propels the mower broke. After repair, it doesn't go as fast it did before service.

The second (and now third)time I had to take it in for service involves the front axle piece. For some unknown and idiotic reason, the manufacturer decided to use a plastic washer looking piece with a ball on it to hold the front axle to the frame. It broke last year the first time I used it and this year the second time. The repair shop advised me that they have seen this several times and this piece breaks on average of once every 8 months. He also advised that the piece cost $.50 and a metal piece, which would be a much better replacement cost about $1.00. I might add that this particular mower was one of the highest rated mowers of 2006/2007. I guess the people that rate the mowers don't actually use them!!