Lowe's Home Improvement Reviews

I have had two terrible experiences with Lowe's, both related to the order of my kitchen cabinets. I made repeated telephone calls to them trying to find out why my online order of cabinets took approximately one month to deliver (when it was represented that it would take 7-10 business days), and the repeated telephone calls from employees who couldn't provide explanations and had the wrong delivery dates, coupled with a failure to remedy or compensate me for the problems they caused, let's just say that I'm extremely frustrated and will never order from them again. While their products are nice, their transport and delivery system is an utter and complete joke. They will not be in business very long.

I ordered a deep freezer with a delivery date of March 1st between 1-3pm. Around 4pm I call and they tell me "Sorry it got pushed out till Tuesday March 2 between 1-3." Tuesday March 2 at 4:30pm I call and the country yokel states "Sorry, got delayed, can I come around 5:30?" I say I'm out for dinner. They say they'll come Wednesday March 3rd between 1-3pm. At 8:30am March 3rd I get a call stating "We'll be there at 9am." WTF!! I got to work!!! So they're supposed to come today again between 1-3pm.

We bought a Samsung dishwasher. The washer would not drain. We called Lowe's. Even though the washer was broken since day 1, and was less than six months old because we first tried everything the manual said to try to troubleshoot before calling, they would not take the washer back. Instead they made us take days off of work as they sent repair men out to first diagnose, then order parts, then send another out to install parts. It was still broken, so they washed their hands of the situation, and told us we now needed to contact Samsung to get this resolved. The cost of the parts ordered was more than the cost of the washer itself, and add our missed work, hassle, and repair men's salaries, and you can see how ridiculous this is.

My husband owns **, a class A Contractor, and he went to the Front Royal, VA store and purchased ceramic tile and installation. As a contractor for the past 40 years he is perfectly capable of measuring quantities needed, but the store insisted on THEIR sub measuring it. They overestimated quantity needed but he allowed them to order that amount to appease them. Of course the labor to install is based on quantities also, but not on what was installed but what was ORDERED! When we tried to return the excess tile for credit, they would only give us the material price back not the LABOR back. Not only did they insist on us purchasing more material than what was required, they wouldn't refund the labor to install it.

I bought a heating element for my refrigerator cost 41 and when it came it was the wrong one. Lady refused to send new one until I return mine. That's after paying $200 for a repair man. Why would I pay again for something that is wrong. Don't buy.

In 3/13, I purchased a Frigidaire Gallery Gas Range from Lowe's, along with three other kitchen appliances. Not a cheap purchase and I had been saving up for these items for a long time. In 12/13, the range's control panel melted after I used the middle burner. I called Lowe's Service, listed on the warranty info. Still under warranty, they ordered another model & had it delivered & installed in 3/14. After Thanksgiving 2014, I used the middle burner. This time, the control panel melted so badly that the range beeped non-stop & I had to unplug it. I called Lowe's Service & was told to call the store. I called the store & was told to call Lowe's Service. I called Service & was told that since the item was no longer under warranty, Lowe's wouldn't cover it.

I'm very very disappointed with Lowe's delivery services. I was expecting my 2 set of doors and set of windows for delivery and they called after 3 weeks saying 1 set of door won't be delivered because it was damaged upon arrival so I have to wait for another 3 to 4 weeks so they ordered for the replacement. When they delivered the replacement door the 2 delivery guys were very very rude and very disrespectful to my gay brother who was home that time. They did not give him time to open and look at the item. So when I came back from vacation and open the package the door was cracked on both sides inside and molding were missing.

We bought a refrigerator 11/22/2014. We did not realize that the installer put the line on wrong from the ice maker to the wall until the leak manifest itself in our basement this morning. The water leak damaged our floor under and around the refrigerator. We called a plumber because we did not know what could be leaking - never thinking it could be our new refrigerator. When the plumber traced back the leak, it was the refrigerator line from the ice maker to the valve. The piece did not have a stiffener inserted in it and the ring was put on crocket. Please see pictures. How do you want to proceed?

Purchased washer and dryer, washer went down after 2 month. It's been year and 2 months later, still not fixed. Lowe's sent 2 service companies out. They were "ordering parts" and never came back. We as well as Lowe's were never able to reach the companies again. Lowe's does not want to replace or fix. When we call we are switched to supervisors and placed on hold for literally hours at a time. They basically stole our money. They sell a service plan they have absolutely no intentions of honoring. HORRIBLE and RIDICULOUS! Will never buy appliances from Lowe's again, and I will do everything in my power to get the word out.

So I spoke with 5 associates and 2 customer service representatives at Lowe's on 75th Ave. and McDowell. I am in need of chicken wire for pigeons at my house. I was advised by associate to go to hardware. I walked around hardware, didn't find what I needed, had to ask other associate, she told me was on the last aisle. I went to the last aisle, another associate told me that it was outside in garden row 2, nothing but fencing products. Went outside, cannot find it, did not have associate walk me to the area to find what I needed. Very upset as I walk out the door to the customer service counter to let them know I had no help, he told me it's outside and still didn't try to walk me to the correct area.

I've been a reliable repetitive shopper to Lowes stores until recently! Being a disabled veteran I was in the need for a snow blower, so I purchased one from Lowes online. The delivery date was not met and then nearly a week late the snow blower arrives. Lo and behold, a storm on the same day. 6 feet into use 2 knobs fly off the machine! Turn it off to check and then try to restart...that's when the pull cord snaps. Still usable though. I start the engine only to find out the auger is not working!

My bathroom was redone end of October, however within a week or 2 I noticed that there was a creaking and movement in the tub. I contacted the contractor and he indicated that it was normal, not to worry that it was setting in and to call him in a couple of months once tub set in and he would re-caulk. He said not to worry and not to report to Lowe's which raised flags. I contacted Lowe's Department Manager Install Sales on 11/15/14 after 2 weeks of the bathroom completion and am still getting the run around even though Manager did say they would reset but have yet to establish when. I put my trust in Lowe's and have been loyal customer and am very disappointed thus far.

I bought this Pleasant Hearth 45.7-in Dual-Burner Vent-Free Mink Natural Gas or Liquid Propane Fireplace with Thermostat Item #: 469227 | Model #: VFF-PH32DR at Lowe's Cornelia, GA on Nov 7, 2014. Had it professionally installed by a gas company. 2 days later it kept going out and would not stay lit. Lowe's would not make good on the 4 yr warranty I paid extra for and said since it was still under manufacturer warranty I had to call them. They sent a part 2 weeks later replaced it and it keeps doing the same thing in the coldest weather we've had.

We have ordered doors and windows in March 2014. Not only all were delivered with the wrong specification but also install did not go well. The 2 entry doors had to be removed by my husband one year later because nobody cared to come back and fix it and the entry door does not open at all. It is March 2015 and we are still trying to get somebody to come fix it. The interesting fact is that nobody from main office or corporate office bothered to call me back and look into it. I guess that is common customer service from them.

Lowe's advantage deals with service providers that do not carry parts for Lowe's products. This was told to me by a person by the name of "Sonny" at lowe's advantage. All parts have to be ordered and usually have a week back order.

Been very helpful in helping me to choose the best for what we need. Phoned right away set up appointment for measurement. Very cordial and informative. Would deal with them again.

I have placed two orders online and both of them gave me problems. First online order, I went to pick up the next day. The lady at the customer service named Evelyn told me that there are insufficient floor vinyl planks in stock and convinced me to cancel my whole order even though I received an email which notified me that my order was ready in store to pick up. After Evelyn canceled my order, she didn't give me paperwork and told me that I would receive an email in other two hours or so regards my cancelation and the gift card I used to purchase with would reload with the refund along with the coupon I used.

I purchased a Generac gas powered pressure washer from Lowe’s in the fall of 2012 for home use and at the time of purchase I also bought the extended 4-year warranty due to prior poor experience with pressure washer extended term reliability. I used the product extensively to clean my home, patio, driveway and pool deck. In January 2015 the pump failed and the unit would no longer spray effectively (delivery of pressurized water was intermittent). I retained ALL of my original purchase paperwork. I contacted the Lowe’s repair service center for instructions concerning repair.

My wife and I visited Lowe's to get laminate flooring in our home. We chose Lowe's because we had used them in the past for laminate flooring in our last home in 2012 and we were very pleased with the results as well as the shopping experience. This year was totally different. First of all the cost for labor is $.99 a foot only if you buy the most expensive Pergo or Armstrong laminates, and $1.99 a foot for anything else. So, a 1,000 sq ft job would be approx $1,000 or $2,000 depending on the flooring chosen! The day for the measurement of our floor came and some guy came out and took 6 tape measurements in about 10 minutes and said we needed 965 sq ft of flooring. I have a Ph.D., but any high school grad can use a tape measure more accurately.

I bought a front loading washer and dryer set from Lowe's in Long Beach, CA in 2012. Beginning Early in January 2014, the door on the washer would not lock so the wash cycle could start. I called Lowe's because I bought the extended warranty. They made a service appointment with their sub-contractor (Appliance Repair Team) to come out on January 10, 2015. The service tech came to assess the washer and said he needed to order a part, a door latch. Two weeks later when I had not heard from the service company, I called Lowe's for assistance. Lowe's called the company who told them they ordered the part but it had not arrived. I asked Lowe's if they had other service companies they do business with. Lowe's contacted a company to come out the day after I spoke with them.

I don't understand why one store has clearance and the other store don't have it and it's in the same county! Both stores are like 10 minutes away from each other but yet they were trying to send me 50 miles out because the merchandise there was not on sale but all the other stores that are 50 miles away from me are? This is BS!!! This is why everybody needs to go to Home Depot. Better service, better everything...

In September 2014, I purchased at Lowe's a new refrigerator Frigidaire model #LFHT12117LWA. Upon delivery I noticed a large crack in the crisper; also green colored marks throughout the fridge & dark, dirty stains that took forever to remove. Now the fridge completely stops working COUNTLESS times everyday. I have gotten ill & end up throwing out food. 'Til this day I have not received a written reply from the store. After writing to the President of Lowe's & contacting the executive office, I was repeatedly told to contact the very same Lowe's store that sold me an obviously USED refrigerator and NOT a brand new one as I requested. Lowe's appears to be more interested in PROTOCOL than its customers!!

I had Lowe's come out and measure for my new granite countertops. After the granite company has to come out and measure as well. They told me how I had to prep the counters for installation so I had to find someone else to pay to do this. Lowe's does not help you with anything. Actually I could have gone directly to the company that sells the granite. Lowe's does absolutely nothing except take your money and measure and as I said, the granite company comes out to measure again. Also they don't hook up the sink so I have to hire a plumber to do that. I will next time hire a handy man who can do all this as I have pretty much had to do everything myself. Also I called the man who sold me the granite and he doesn't return my phone calls. Never again will I use Lowe's for a home project.

Found a good deal on a drill set so I ordered online for pickup. Waited for an email to pick up but nothing so I call the following day and they said they cancelled the order because they had none in stock. It would've been nice if they called or emailed me about the cancellation. So I find the same item in another location. They had 4 in stock so I placed another with them. They call about an hour later saying they cancelled my order because they also didn't have any in stock. At least with this location they called me to notify me. Later I read in a forum that another customer experienced the same thing. The guy said they had 8 in stock but Lowes cancelled his order as well. His brother saw several of the same drill set being loaded into a car by an employee that works there. Lowes employees cancelling customer's orders and keeping the sale items for themselves? Looks to be the case...

Do not buy appliances at Lowe's (Specifically Bridgewater, MA)! We purchased a Samsung washer and dryer first of January and was told a two week window to deliver the products. Then we received a call on day of delivery giving us another week to wait since the dryer had not arrived. Long story short - we ended up getting pushed back 5 times and now at a 7 week wait and no guarantee. They did nothing to help the situation or apologize for the lack of communication. We got refunded our total and no help on resolving the situation. We use Lowe's often for home improvements but do NOT buy appliances - go elsewhere.

I purchased two new doors to the tune of $7600.00. The new front door was put installed crooked and the installer tried to blame the door manufacturer. The door manufacturer came out with a 6' level and proved the installer wrong. The installer returned to my house, pulled the molding off, loosened the screws, inserted a wedge of wood between the door and the jamb and proceeded to hammer on it with a sledge hammer for 20 minutes. When he stopped he stated "I cant move it any more or it will crack." $6000.00 door!

I have been waiting the 3 days for a measurer to call to come out and measure for a new exterior door and no one has called yet..and we can't buy our door until they call us. What is going on are they as bad as Home Depot?

Ordered a Pella window online and was given a delivery date two weeks out. When it did not show up on time, I spent the next three days calling the store to find out where it was. Was told by one rude employee that the date is an est. Really? So you can send me my order whenever you please past my order date, as long as you tell me it was an estimated date? Finally got the manager of my local store, Jay and he was very polite and helpful. Supposedly coming a full week late. We will see. It is not my local stores problem. It is Corporate, who is giving you a falsehood, so you will go ahead and buy their products. Now I am paying my contractor to sit and twiddle his thumbs on my dime until it comes in.

I purchased a water heater from Lowe's 3 years ago with the assumption that Lowe's backs the products they sell. The water heater has a 6 year warranty. The control valve had evidently died on a Friday morning. I called many plumbers trying to get help and they said nobody carries parts for Whirlpool, as it is a big box store product. That took 2 hours. I then called Lowe's, and was referred by the manager to the Whirlpool repair which appears to be one guy and he didn't have the part.

I purchased a GE dryer on December 29, 2014. It was delivered during the first full week in January - not exactly sure of the date. I called about a concern that the lint was accumulating around the door and when I opened the the door, the vacuum caused the lint to fall into the barrel of the dryer. Received a new dryer on January 12.... The same problem. Venting issues were ruled out as they thought that was the problem. Went into the Winterville, NC store where I originally purchased and looked at getting a different brand. Made a decision to go with the Maytag Cent on January 17 and the order was placed and it would be delivered on Sunday, January 18th between 8-12.

We ordered custom blinds and shutters for our home, and paid in full and signed the contract with Lowe’s on 01/24/2015. We were informed on 01/28/2015 that our blinds were being made in Asia with an estimated arrival date of 03/24/2015. We are disgusted that Lowe’s outsources their work to Asia, and we are disgusted that we have to wait two months for our blinds.

The person at the checkout was giving me a hard time. He then went gave me a look that says I am going to hurt you. I asked to talk to a manager but after but could not stay around and asked for a manager to call me. 15 minutes later that person on call called me. Then dropped the line. Never going to Lowe's again.

Nightmare Construction: It has been nothing short of an ongoing nightmare that started back in April, 2014. I used most of my life savings to have construction done on my home. Without going into exhausting detail, suffice it to say that I have had to live with my home turned upside down, living in demolition for weeks on end, among other things. I am beyond disgusted with Lowe's. Shareholders of this company should run for cover.

I was working as a sub-contractor for them. You need to watch them. I was told at the end of each job to cut up material or remove them and leave one box. This was for flooring in the Outer Banks / Elizabeth City. They did not want any returns made. For that I do not work for them anymore... That is wrong...

I bought a refrigerator at Lowe's last Sunday which is a week ago now. They told me they were going to deliver on Tuesday. So on Tuesday they brought me a damaged refrigerator and I asked to get it changed because I had payed for a new one, not a display one. They agreed and said they would deliver a new one Thursday and they never showed up so then they said Friday and again never showed up. So we went up to the store and spoke to the manager who was somewhat polite but acted like he didn't care about the situation. He told us it would be delivered Saturday and so now I'm waiting for them to hopefully show up with my new refrigerator.

Monday January 19 I purchased a dishwasher from Lowe's on East Main Street, Spartanburg. I was told that installation would be in 2 days and a telephone call would come at least by the second day to set up a time. No call ever came. We were given a card with a company who installs such items and telephoned the phone number on the card. They knew nothing about installing a dishwasher for me. They had done installation work for Lowe's before but had not for a long time.

Would not install flooring on my floor! Installed 1/4inch floor on top of my floor before laying flooring! Plywood not sealed and expanded into a rolling floor! Remove plywood and Jason said too much moisture in my Memphis house and left me with a mess of my floor which cost me another 750 in repairs before I could lay flooring!

Called in for service on a washer and dryer. Lowe's set an appointment with one of their providers for the area we live in. When the service tech arrived (2) there was NO uniform OR badge for identity. Not even any signage on the car they were driving. (Very uncomfortable). I lead them to the wash room and the only tool they had was a screw gun! After pushing the buttons on the washer, I'm asked, "How do you turn it on?" What would you think if a tech asked that question? (This is getting REAL uncomfortable now) Add to it the fact I could smell alcohol on one of them. After a 5 minute observation they had determined what the problem was. That was quick. They were gone.

I really don't know what I was thinking when I went to Lowe's. This was the 2nd time and felt like the employees did not care to help customers. I was looking for a product 505. When I asked the 1st employee it was like an inconvenience to answer or help me too busy doing nothing. When I found the area I needed to be 15 minutes later I didn't see what I was looking for. So I found another employee standing there doing nothing asked if they carried Zep cleaner. Respond NOPE. Never heard of it. So I was a little upset and walked out saying "Why do I torture myself coming here. Are employees that dumb that they are skilled just to stand behind their counters?" Just to let Lowe's know How Depot all the way.

I asked Lowe's.com for products that can prevent gophers and the "expert" told me to buy 60-in x 100-ft Charcoal Fiberglass Screen Wire; I used 2 of them. However, the fiberglass wire was chewed through within 2 days of installation, meaning my 4 days of hard digging went to waste. I dug the WHOLE sidewalk, now Lowe's customer representative is telling me that I have to return the items for refund. Meaning I have to dig it up again because Lowe's.com expert told me that the screen wire would work for gophers? Wasted my money and my time. Worst experience encountered with Lowe's.

I recently requested that a Lowe's "Project Specialist" call on me at home for the purpose of estimating the cost to install an in-line generator. The Lowe's representative told me that they would also arrange for an electrical contractor (Lowe's agent) to be present to estimate the cost of the installation. I was informed by the Lowe's Rep that financing would be available at an APR of 5.99%.

I visited Lowe's in Boca Raton (441 and Palmetto) in December to buy several things for my garden: red mulch, some new plants, fertilizers etc. There were no carts around, so I asked the cashier if someone could help me and bring me a cart. The cashier was not helping any other customer, did not move from his spot, looked at me and told me that I should go the main entrance to find a cart. I told him that usually there are carts in the gardening area. He still did not move, did not try to find anyone to help me and asked me to walk around the parking lot and find a cart. I left and went to Home Depot, where I had no issue... Terrible service!

I am a building contractor. I stopped going to Lowes about 6 years ago for various reasons. Too many to list but I will say I spend on average of $100,000 to $200,000 per year in construction materials. So I have a client who wanted a new storm door. I told her she can pick out a new storm door from any box store or Harvey Industries, Anderson, etc. I warned her about Lowes and Home Depot that their doors are not the greatest because she insisted she wanted a high quality door. So what does she do. She gets online and ends up selecting a door from Lowes. She even went to the local store to see it in person.

I ordered two of the same item at the same time on the same order. I was suppose to receive delivery of two on the same day (12/29) I received on tracking # at 9 a.m. on 12/29. I was told that the other tracking # would be delivered by 7pm, 9pm, 11 pm and the next morning (12/30)????? I made 5 calls between the Lowes Customer Service, Lowes Industry store and UPS trying to find out where the balance of my order was last night!!! I was hung up on by UPS - investigation supervisor Dante and a Lowes customer service agent connected me with UPS in Asia to locate the driver last night for the eta of my delivery last night!!!!!! What a horrible experience with my first order online with Lowes out of the City of Industry store!!!!

We just purchased $13,000. worth of windows plus installation from Lowe's. We were told by the sales rep that all exterior trim would be primed and ready for installation. What we got was 2x2 unfinished cedar trim, trim had sat outside and was water logged. Also the trim was warped and really looked like the boards that are in the free bin at better lumberyards. We are discussing the matter with Lowe's and aren't satisfied yet and the installation is scheduled for Monday. Looks like Lowe's is in race with Walmart to the bottom. I feel like I just flushed $13,000 down the drain.

We bought a refrigerator/freezer back in November of 2013 from the lowes in Canton, Mi. I specifically asked the sales associate if the shelving units are covered in the 3 year warranty that he was trying to sell to us, to which he replied, "oh, yes, definitely! Everything is for the duration of the warranty." Liar. Come December of 2014, with half of the shelves missing, I called to have them replaced. SURPRISE! THEY ARE NOT COVERED EXCEPT THE FIRST YEAR OF PURCHASE. Only electrical parts are covered. And how many of those break down within the first 3 years?!?! DO YOUR RESEARCH AND GET THE WRITTEN TRUTH!

On Dec 1 I ordered a DEWALT Large Black Lithium ion (Li-ion) Heated Jacket item #: 552354, model #: DCHJ061C1-L for $111.94. On Dec 16 I received a phone call from Lowe's telling me my order has been canceled due to lack of supply? However the associate said they will be back in stock in June or July and the sale price will be honored. I have contacted customer support numerous times. Michelle ** has not been able to help me resolve this and pretty much given me the run around. Very disappointed with Lowe's.

From the month of Aug. 2014 today I have been trying to resolve a no win conflict between Lowe's and my self, and every time I think I'm reaching a resolution I'm back at square one with finger pointing, and, He said She said, so it's evidence to me that we all need a conference call which never happen and I took off from my job to have so all could be held accountable for the he, she said and both parties could reach a resolution. I been told they wouldn't correct the cabinets, and I will take every avenue I can find to resolve this.

Three years ago I purchased carpeting for Lowes for my entire house. We had to move everything from the house which was like moving in order to get this done. After about a year, we began to notice a rippling effect in some of it. Now three years later, it is severe in all rooms that it was installed. I went into the store where I purchased it and was basically told that it was too bad, but warranty had expired and the best he could do was give me the installers number and that I could contact him. I called several times and couldn't get through so I called Lowes complaint line. They said someone would be calling me. The next day I did get a call from the store and they sent a woman out to look at the carpet. She said that yes it needing stretching and that again we would have to pay for it. She said she could arrange for the installers to give us an estimate but we may want to look elsewhere for someone less expensive. The installers did come out the next week and said that basically all of the carpet installed needed to be restretched and he took pictures of it.

In the past 6 months every worker that cuts plywood for me at the Cone BLVD. store comes up with a unique excuse for me not to use their saw and the following is some of their excuses: 1) There is a fee for every cuts made over 2 cuts per sheet. "I felt like I was slapped in the face with this excuse after I found out that I was lied to!" 2) The Saw is a 1/4 inch off in either direction and they can never tell which direction that the tolerance is going to land. 3) The Saw is a 1/2 inch off sometimes and cutting is at my own risk, are you sure you want me to cut it? 4) Sorry but policy has changed and we can no longer do cuts across the wood grain due to safety concerns. "I felt like I was slapped in the face with this excuse." 5) And this one takes the cake: The guy that works in this department is out today, please come back tomorrow and someone should be there to help you!

I am a vet and have been using my expired military card with picture to get my discount. I also have a VA appointment care too. Today I go in to my Lowe's store to pick up some things in the amount of 300 to 400 dollars and the clerk would not accept my picture card and VA appointment card. Very degrading. Serve this country and have a 20-year-old manager tell me I have to have a current VA card. VA is not giving out discount cards. We use our last four digits of our SSN now. If Lowe's doesn't want to accept proof I'm a vet then they should just stop this program altogether. Went straight to Home Depot and had no problem at all. Sorry Lowe's but after a smart no common sense young manager who was very disrespectful I will never return to your stores again. It was not just the discount but bad management and in front of 20 or more customers who couldn't believe he acted that way. They also left their stuff and left the store. 0656 is the store number. Again thanks for nothing Lowe's.

Oct. 20, 2014, I paid Lowe's Home Improvement $2,780.65 to order me a front door & double doors for patio entrance. Doors were delivered to my home Nov. 20, 2014. The front door was not what I ordered; had wrong glass panel. The double doors do not match. One door has 15 panes (what I ordered) & the other has 10 panes. Neither door has been replaced & I have no promises. They have had my $2,781 for 65 days & counting.

I bought a very expensive refrigerator from Lowe's with the promise of ongoing outstanding customer service; however, today I called the customer service center to report a problem with my ice maker and was met with some of the worst customer service I have experienced! The first woman I spoke with could not identify me at all, accused me of not existing in the Lowe's system, that I probably did not even purchase my appliance from Lowe's, that I was no where to be found for warrantees in the Lowe's warranty system, and so on! She was incredibly rude and unprofessional. I had to repeat spelling and numbers over and over! I called back and got a man who pulled up my account (that "didn't" exist) in 5 seconds with just a phone number! He was very nice and fulfilled my inquiry within 5 minutes. I called back to speak with the woman's supervisor to give feedback on my experience, but he was insistent on telling me that although she was rude sometimes issues arise! THIS WAS NOT THE ISSUE-THE ISSUE WAS POOR CUSTOMER SERVICE AND A CUSTOMER WHO WILL NOT BUY MAJOR ITEMS FROM LOWE'S ANY LONGER BECAUSE OF THE HORRIBLE CUSTOMER SERVICE!

This Lowe's location should be awarded best in class cluster ** for worst attitude and highly incompetent Manager. Ordered a couple of internal doors 2 weeks back, paid in full. 2 weeks later receive a phone call saying, "The order isn't placed, because of internal error. Please come over to store to re-order, our system should hopefully be working this time to take orders!" The store manager "ALEX" has a really bad attitude towards me for asking why the delivery has not done. And my money hasn't been refunded either so far... I am going to consumer court for justice... Personal Note: I felt this attitude towards me is because of my skin color.

I had two separate installations - one a driveway gate and another deck installation. They were several months apart with different contractors and both were horrible. Aside from "mediocre" at best quality of materials and the work itself, in each case there were terrible customer service experiences: delayed deadlines with no communication, poor role clarity and continuous finger pointing between Lowe's and their subcontractors, unacceptable response and resolution times, and unprofessional employees who had little to no information on the status of the projects. Impossible to find anyone who was interested in escalating or resolving the issues that would arise over the course of the projects.

On June 12, over 6 months ago, I contacted Lowes to give me a price on vinyl siding for my home. After 6 weeks of weekly phone calls I finally got my price and paid for my siding on July 24th. The contract I signed said my siding would be completed about August 10 to the 14th. That would have been perfect because we needed to do some painting and minor remodeling after the siding was done.

So far, the washing machine has been more painful than my last deployment. Aside from the thing erroring out for weight with one pair of pants and 4 t-shirts. I usually have to run this high efficient paperweight 4 times to get it to work once. I've talked to Lowe's numerous times which was about as much fun as sticking my hand in a box of rusty razors and salt. They told me that the thing had to be "broken" 3 times before I get a refund on the paperweight. That is a whole other story. I constantly get the LE code all the time, which means overweight. I got it again tonight, the paperweight was empty and I still got it. Plus I love having to drain the paperweight out every time it errors. I want my money back and LOWE'S won't give it to me.

In Sept. (9-15) we decided to carpet both up and down stairs. Carpet was ordered and paid for at Lowe's in Greenville... almost $4,000.00. The install date arrived and the company used by Lowe's showed up with the WRONG carpet and they were sent on. Then I was taken ill and hospitalized (early Oct. 2014). During the weeks to follow I had different family members from different areas come to Greenville from out of town staying days at a time. We tried and tried several times over the months... Now it's December, to schedule the install sometimes giving a weeks notice but, the company Lowe's uses (Legacy) always says they are booked, wanting a date 2 weeks in advance. Under the circumstances we simply have not been able to commit to an install date more than 5-7 days out not knowing who and what days/dates when family will be here. I've remained hospitalized in and out of intensive care since Oct. and now a week before Christmas.

We purchased double wall ovens to be installed before Thanksgiving. The installation could not be completed, an installer sent by Lowe's did the cabinet measurement incorrectly. Lowe's ordered comparable different ovens for us. One month later the second Lowe's contracted installer put in the ovens leaving a 1" gap at the base of the ovens! You can see the unfinished hole in the cabinetry which should be covered by the oven or a finishing kit! He left the extension rack on the kitchen table and said we could put it in if we wanted to use it. Turns out we couldn't put it in because he installed the brackets to hold the racks upside down!!! I have contacted Lowe's and each time a sympathetic sounding employee tells me they are trying to reach the installer without any luck (big surprise). They never call back and I suspect that I will ultimately have to hire someone myself to come and fix this. I don't want my kitchen to look this way for the holidays. Does the consumer not have any rights!!

Lowes contracts out their granite countertops with the promise of a 15 year warranty, which turns out to be extremely limited. They contract out to a company called Stone Systems in Mendota heights Minnesota. They are the worst people ever to deal with, poor poor poor customer service. Tried to contact them 5 times to come look at my chipping and falling apart countertops in a year and a half and last call finally got someone to schedule a service call but they charged me 150 dollars for that. I just read other poor reviews from others on this company. This is horrible.

A washer that was still under manufacturer warranty started ruining my clothes, called Lowe's warranty center, and 6 weeks later the issue still hasn't been resolved. Every time I called they would tell me that it would be resolved in 5 business days, was told this 4 times... 6 weeks later, here we are. I was even told by a supervisor to call the manufacturer myself, which I did. You will get nowhere if you try to complain. Lowe's used to be my favorite home improvement store... never again.

I purchase $2225 worth of appliances from Lowe's in Temple, Texas. I was told multiple times that they were to be delivered December 9th. The dishwashers were not delivered. The two men that delivered them tried to contact the manager at the store to find out what happened. He never called me. No one knew where they were. I have spent hours on the phone and either listened to elevator music until I hung up or got the incorrect information. Finally I got the rude installation manager that gave me the correct information.

I went to Lowes to purchase some bolts and a rekeying set. One employee was helpful with the bolts and nuts even though I did not need help. Good PR. I then asked where I can get a set to rekey my locks at home. The employee did not have a clue. He asked another employee to help me out. I explained what I was looking for and he as well as another employee looked at me like I did not know what I was talking about. Then they started laughing about it. Now I am not happy and asked what was so funny about asking for a rekeying set. They said they never heard of such a thing. I explained that I have a Quickset Lock at home and was wanting to rekey the lock. Again puzzlement on their faces followed by laughter.

Bought Lowe's 1 year extended warranty. After 14 months the sander broke. The manufacturer warranty was 3 years. Lowe's told me I would be covered for 4 years with tool exchange if it broke. When I tried returning it they told me it wasn't their problem and the manufacturer had to warranty it.

I called Lowes where I purchased a Samsung washer & dryer for their service companies. After 3 different calls to Lowes I was given 4 "approved" repair companies. 2 of the companies were more than 60 miles away, the 3rd laughed and said they have never repaired Samsung appliances and they have no parts or manuals. The 4th is supposed to arrive tomorrow between 8 am and 6 pm; great! A day off from work to evaluate for parts they will order and then come back. I live in N.J. not in mid Alaska. There are 3 Lowes within 15 miles so why so difficult to get a repair company. Calling Samsung was useless. So, never ever again will I purchase a Samsung item. Great customer attention I guess isn't important.

Nov. 2013, two months after I bought it I had to return it because it would not turn off. Now one year and one month later the door handle cracked and fell off. I live alone and know there was no abuse that caused this. I called and lowes told me if anything breaks it is not covered. I asked about the statement they sell only "quality products! They very politely said sorry and dismissed me. The part cost $213 (for the door assembly). They "oh welled" me and this is wrong! My uncle (an attorney) stated a small claims court could help on the grounds this was not a "quality appliance".

Every time I tell myself I'm not going back to Lowe's, I go. Sigh. I guess I keep having this hope that the bad employees will quit and good employees will replace them. Santa Fe, New Mexico. Where do I begin. Employees are complacent just walking around and never really asking a customer if they can help, which is so different from Home Depot. I only go to Lowe's because it's closer to where I live. I was in the paint department confused about floor stain. An employee in his 60's walked right in front of me and I said, "Excuse me? Can you help me?" He looked at me with a blank face. I said, "Do you work in this department or are you just passing through?" I wanted someone that knew something about the department. Many walk through and know nothing only to waste 10 minutes of your time and the conclusion is getting help from someone in the department.

We hired Lowe's to do kitchen and bathroom remodel back in August. The first thing they did was gut the kitchen. It's been gutted ever since because the next week, the cabinets arrived and they were wrong wood, wrong finish, and some wrong sizes. We canceled the kitchen with them, but they continued in the bathroom.

I purchased a washer and dryer (Samsung) from Lowe’s and was told it will be delivered within 7 to 10 business days. It took them 3 weeks to deliver my product and to top it off there's a huge dent, a scratch and the drain hose was cracked. They scheduled another delivery for a new washer but 99.9 percent of the time the day of delivery something always happens. So now I still don't have my washer. I normally don't like writing review but I thought this needed to be put out there.

What it’s like to buy a water heater from Lowes 2014: Go to Lowes, hike to rear of store. Pay for estimate. Watch your water heater drip for two more days before plumber’s wife calls you from a moving vehicle. Block time for plumber evaluation. Go back to Lowes, hike to back of store, get contract pay up front in full.

Been a customer for years and then tried to work well with them. Was referred to a flooring installer and was hired over the phone. I performed 8 days waiting on a background check to be officially hired. The boss was ready to let me lead some of his jobs since I was installing entire rooms of carpet. Well that was not to be when I got the call that my background check fired me. They held against me a dwi that occurred ten year ago. What’s funny here is other crew members checked out with the same history. He contacted me later saying he was getting out of the flooring business altogether after apparently Lowe’s was to require any installer to join an already established union. Catch is this union would be deducting 40% off labor profits I presume for newer changes in medical insurance for all working on site.

I went to Lowes in Pikeville KY around 7:30pm on the 26 of this month. When I ask for the dryer, she told me I would have to have an ID after I told her I would go get it and walked away. I watched and heard her tell another customer I looked like a dope head and a **. I will never step a foot back in this store, it really hurt my feelings. I have talked to a manager at the store on the phone on the 27th at 10:00 am, he said he would take care of it and I haven't heard nothing else. I'm thinking about going to a attorney's office if this isn't addressed.

I purchased a top of line (or so I thought) Samsung top loading washing machine from Lowe's with the two year extended warranty plan on August 2013. On the first week of October 2014, the washer stopped spinning. My husband contacted Samsung who told us to contact Lowe's. The repairman came out, said it was struts and 10 days later installed the struts. Went to wash a load, still no spin. Called Lowe's, sent another repairman out. Said it was motor. 2 weeks later, came to install - still no spin. Changed out load balancer, still no spin. Now after four home visits, three different techs and six weeks of not having a working washing machine, they want to try another part which will take another ten days to receive. I am appalled by the service at Lowe's and completely surprised a top brand like Samsung would allow this!!!

On September 18, 2014, I purchased a patio door to be install on October the first week so I was very excited about getting my new door but when the installer came out to get started, he explain that they had delivered the wrong size door and they had left it on the outside of my house in the backyard, open to the elements. So the installer stole parts that I had purchased but at the time I did not realize it until I had to call and schedule for Lowe's to come and pick up the wrong size door and then they would have to reorder the new (right size door) so at that time I was OK with things until they had called and said they were coming to pick up the door and never showed up and never called to say they were not coming. So I sat at home the whole day waiting.

Model KFIS29BBMS00. Will be 2 years old in January 2015. Had repair 4 times this year as of yesterday. Need 2nd compressor. Lost everything in unit for the second time within 6 months. I thought it was a high-end refrigerator but right now, I would not recommend to anyone. Also, I own a dishwasher, microwave, and stove made by Kitchenaid. Your refrigerator is not my favorite. Also, I carry extended service plan on the items. Cannot get compressor for a week. Five day wait for repairman and one more week for compressor. Not a happy person. It seems that no one cares at all.

7 thousand dollar bath installation, a total mess. It's been since Oct 9th and my bathroom is still not finished, a toilet sits in my living room along with footprints caused by the incompetent group of installers. I overheard the installer say "Don't worry just buff it up, she'll never notice" but I did notice that the installers had scratched up a shower wall plate to make the chrome appear to be brushed nickel and tried to defraud me. Broken and cracked wall, tiles uneven and crooked wall tiles, no bull nose tile used to finish top row, floor tiles so uneven you could cut your foot and wall tile so cracked I did cut my finger. Wall not fixed before molding installed to cover it up over, toilet tower was affixed to the wall before the molding was installed AROUND it!!!! and before floor tile was even grouted? The installers couldn't figure out how to install the toilet so we got a second toilet which needed to have extra plumbing done so I had to get a third toilet and install it MYSELF!

I went to Lowe's in Bastrop TX today to buy a refrigerator. All the signs said delivery next day. I have been without a fridge since Tuesday. My wife is a nervous wreck. We picked one, not in stock, so we finally agreed on one. Your next day delivery means 2 days. So we go to check out. The sales person said sign her for a card and save 10%. Well after an hour of crap I used my card for no interest if paid in 6 months. You guys and your next day. It's false advertising. I used my card, which I could have used an hour earlier. I spent over 1600.00 for a fridge and I still don't have one and my wife is still a nervous wreck. Home Depot is just across the street and I can still cancel this.

Lowes really came through and gave us a new washer!

We ordered a 12x12 deck with wrap around steps out the back door of our home. The product was azek harvest collection not cheap product. It not only took more than a year for them to finally complete but during the process, parts and materials came up missing, the contractor was very unprofessional. I could have done a better job myself! After complaining to lowe's several times even to the point of taking them to court, they sent out a different contractor that had to clean up the mess the first contractor made on the deck. They did the best they could but we are still waiting for the final corrections like the rusty staples they used to put on trim the court ordered them to fix. It should not have ever gone this long for a two-week project!

I ordered an entry door and installing service from Lowes. The door was finally installed by a Lowes contractor yesterday after 3 months of waiting. I was surprised to find out that the contractor would not paint/stain the wood door frame and cover the nail hole on the metal trim. He referred him as carpenter, not painter. I called Lowes customer service and it did not help either. I was told this is not included in the door installing service and was not written in the contract either. This was not communicated to me when I ordered the door and signed the installing service contract. How am I supposed to know this as a regular customer? I had two patio door installed by another contractor (not from Lowes) and door frames are well painted. Now with rain and snow in the forecast, I need to find a painter to paint the exposed raw wood frame.

Walked in with my puppy today as I always have. Started to purchase the items I required to keep my chickens warm, extension cords, heat lamps, bulbs, etc. Was told I needed to leave immediately, pets are no longer welcomed. Was not even able to complete my purchase. The associate also informed me that he too thought it was a stupid policy. I left and took my business to another company that welcomes pets and my business and will continue to do so from now on!!!

I got 25 bags of mulch at Lowe's and am 65 with a metal leg. The female employee was to help me load was on her company phone while I loaded 20 bags. She put her company phone in her pocket and tried to lift one bag and said it was too heavy but she got the one bag in my truck. Then she got a call again on her company phone to go on break so I had to get the last 4 bags limping with my metal leg. Employees at Lowe's do not care at all about customers.

I bought a over the range microwave/vent and Lowe's was good in getting it installed. The next day, the microwave stopped working and I called and was given the choice to have a repair person come out or to have the unit replaced. I opted to get it replaced and they said I will receive a call within 24 hours. I called back after 3 days waiting for a call back, and was transferred to the store manager at Union City Lowe's. To my surprise, they throw another curve ball at me by giving me a choice of: 1) Having them come out, uninstall the unit and then order a new unit which will come 5 - 7 business days after which is highly impractical or 2) Order the new unit, charge me again then receive the refund after they make the swap. I ended up opting for the quickest way but if they sold and installed a defective unit, they shouldn't have to make it difficult for the consumer to get a quality product back. I don't know why they need to charge twice but this is not what I expected.

Had Pella windows installed by company contracted by Lowes. Found out we couldn't lock one of the windows and called Lowes. A Pella man came out to tell us the window was installed incorrectly. We notified Lowes and the local installers re-installed the window. Meanwhile, we had a downpour and a second window leaked profusely with us having to empty a bowl every few minutes. The local company came back to re-caulk the windows. Now, we find we are unable to remove the screens from any of the 4 windows we purchased. We called the local company who said the screens were too small and that they reordered new ones. When a couple weeks passed and nothing happened, we called Lowes and they told us that nothing had been ordered by that local company. We are now told by Lowes that a Pella representative will contact us in 7-10 days, but that it could take months to resolve our issues. This was a very expensive purchase for us and we are extremely dissatisfied with Lowes. We have purchased many appliances there and have also had issues with a Samsung washer and a local repair company here. They need to find local, capable contractors!!!

On October 18, 2014 I purchased 6 items on Lowes.com. Lowes never called with a delivery time (as stated on their website) but called 30 minutes before delivering 2 of the 6 items to my home. On 11/1 I called Lowes to exchange a damaged snow blower received 2 days priors. I was told I had to purchase a new snow blower then the previous one would be picked up from my home and then my credit card would be credited. On 11/4 the delivery team came and delivered the new snow blower and picked up the damaged one. I would told again by store management that someone would call me the following day to verify receipt of the damaged item and my card would be credited. Well, as usual, no one called. I checked my credit card and it was refunded. These people never call to schedule deliveries or to communicate any vital information. I will no longer conduct business with Lowes.

Brand new laundry room, brand new washers, terrible delivery service. Tore a hole in the linoleum of our brand new laundry room, delivery employee laughed about it. We found out shortly after this that we were lied to about the hookup of the machines, were led to believe when my Wife purchased them, that the delivery people would be doing it, but the delivery people told us they were not qualified to do that part of the job. We understood this, but we wondered why we were not informed at the time of purchase that we would need to schedule their qualified man to do the job.

On March 18, 2014, we ordered from Lowes in Redding, CA one of the MOST expensive carpeting that Lowes offers and had it installed in our rental home also in Redding, CA. On August 19, 2014, we got a call from our tenant explaining that the new carpeting was coming up and separating from the laminate backing in several areas. On August 20, 2014, we called Lowes in Redding and explained the problems our tenants were having and Lowes said they would make up a work order, send the installers out to fix it, and call Mohawk Carpeting.

Picked out fridge at Marietta, Dallas Hwy location. Took almost a week to receive. They lied about quick delivery. Seems third party delivery company couldn't even contact us and store kept up giving excuses. After they finally showed 4 hours later than scheduled with us (and a week); dented and scratched our new $1000 + fridge. Store offered a $100 dollar gift card, that never came and had us trying to contact 3rd party delivery co. to accept they damaged the fridge. Sent 3rd party their insurance claim forms and haven't heard anything since. 6 + months now.

I purchased a new washer from Lowe's on October 6th. Lowe's installed the new washer on October 7th. They actually hooked up my drain line into the vent opening in my wall. We started our first load and actually checked for any water for the first 5 minutes. We returned an hour later to find our laundry room flooded. I called Lowe's and the delivery person returned in 45 minutes. He showed me where they incorrectly put the drain line into my wall and estimated that about 12-15 gallons of water was released in the wall. I called Lowe's immediately and the store manager heard the story and quickly gave me a claim number - stating that someone will be contacting me within 72 hours. Lowe's called me 6 days later. The following day (October 14th) they sent a company that said we have major water damage to our floors in the laundry room, bathroom, and master bedroom. Water had also overflowed in my air vent and water was in the HVAC trunk line in our crawl space. They pulled up carpet and put 7 fans, 3 dehumidifiers, 2 mold scrubber machines in my house to try to dry our floors.

Bought a new GE dishwasher (SOS GE GDF570SSFSS) from Lowe's in Jan 2014, waited almost three weeks for the order to come in and have the dishwasher installed. Now 9 months later the dishwasher is broken and had to call Lowe's for repair since it is under warranty. I waited a week for someone to come out to tell me it's broken and they need to order a part and it will be another week until it can hopefully be repaired. After calling Lowe's they have informed me that technicians for GE are hard to find and I am stuck with their technician availability, and she would recommend buying other brands such as LG or whirlpool that often has more technicians available for repair.

My ceiling fan broke. The arm of the fan broke. I go to Lowe's to replace the little plastic arm. I get there and I asked for some assistance, but no one shows to help me. Then I ask again and no one shows. I ask again. "I'm on shows but not from that department." Then he proceeds to tell me that they don't have what I need. So he starts looking online and comes back 10-15 minutes later and tells me "You're going to have to replace the blade and to replace the blade you have to replace all four blades" and I have to buy four more arms to fit the new blade. Not only do I have to sit there for 20 minutes to get any assistance, I now have to buy a whole new fan just to replace one little arm!!!! Thank you lowe's for being so good and helpful.

We had carpet installed 6 years ago in our 3 upstairs bedrooms and hallways. The largest room, the master, is the room with issues. The carpet is buckling and lifting. The first time I went to Lowe's I was told I needed receipts, and even though we've always been a charge customer there, they've changed banks so looking for a receipt 6 years old was a challenge. I finally found someone, after a few calls, willing to take the time. Our charge number had changed with Lowe's bank changes over the years. Even with the receipt, and the crew that installed our rug being fired for poor performance, we would have to pay $500 to have the rug fixed. If I wanted to buy a new rug with that money the price would increase because I'd have to buy a new pad also. So we're stuck with a rug that has room length ridges in it because Lowe's won't stand by their install team?

Walked into Lowe's and asked a employee to show me where to have automotive keys duplicated, he pointed to isle 15 and said he would call someone for me. I got to the isle and the other employee was waiting as I got there. I asked "Can you duplicate my key for me? It's a transponder key. I have my own transponder key as well.." The Lowe's employee said that they don't carry transponder keys. I said "I have my own I just need you to make a copy of it." He was standing and still holding both my keys and said "we can't do that cause we don't want to be responsible for ruining your key." I said I paid $12 dollars for the key, if they ruin it I will not care. He still said no.

Purchase a Dryer in early October, delivered and installed perfectly. Ordered matching washer a week later and it was delivered... and dumped in the laundry room... No installation. My 60 year old husband, who is disabled, had to install the washer!!! The service personnel told us it was Lowe’s policy not to install the washer unless we had purchased the installation hoses as well. We were not informed on this, and will no longer purchase appliances from Lowe’s. Home Depot has no such delivery policy and matching prices!

We have been trying to get our kitchen finished after it was destroyed by water from upstairs since the middle of May. The first contractor Lowe's sent used an incompetent "electrician " working on someone else's license. (The license holder never appeared). Three electricians checked his work including one from Lowe's and all agreed that everything had to be torn out and redone. Lowe's provided a second contractor who did good work when he came, but only came one day every so often. After another delay because the wrong refrigerator panel had been ordered, they didn't come for 8 days after the new panel was in, then promised to stay until finished. They worked one day. The carpenter was ordered to leave earlier than he wanted to to go to another job. He said he would be back first thing in the morning to finish. When he didn't show up we called and and were told that they wouldn't be back until after the counter top arrived, even though there was much still to be done before that.

Got a call from Lowe's indicating my special order had arrived. The number given was for another state. I called that number to inform them I never ordered anything. They had my phone number listed as the contact number. The name of the person who ordered the item was someone I do not know. I asked for the item and amount of the item. The clerk refused. I spent almost 1 1/2 hours calling various Lowe's customer service numbers trying to file a complaint. Because I shop at Lowe's all the time using my debit card, I am worried my card number might have been stolen. Lowe's would not give me the amount of the purchase so I can monitor my bank statements.

I ordered a dishwasher in store on September 1st. I was told it could be 2 weeks before it arrived (they did not have the color I wanted). This was fine. It is now October 14th and I do not have a working dishwasher in my house. The dishwasher did arrive about 2 weeks after being ordered, but the installation crew did not contact me until days after. Given my work schedule, the soonest we could work out a day to have it installed was October 1. Aggravating, but fair enough. It was installed October 1st and the first time I ran it I found it did not work. I have not even mentioned the countless times I had to TRY to contact someone in installation to reschedule, just to be told "They will contact you today," only to have to call them back because no one would ever contact me.

We were in the process of purchasing wall to wall carpeting for our condo in Atlantic Beach, NC at the Morehead City store. The installer came out to measure our condo which cost us $35. If we had ordered the carpeting, this would have been credited to our order. The carpet removal, moving furniture, and installation were supposed to be less than $400. When we to the store to finalize our order, we found out that the installer had added $266 to their fee because they claimed our carpet was pet stained and they would have to clean their van after removing our carpet.

I was apparently given the wrong info about an install charge and when I went to the store, the assistant mgr was incredibly rude. I did not expect him to resolve my problem, but he made me feel like I was a nuisance. I feel this is a retail store and they need to treat customers with more respect.

FRIGIDAIRE GALLERY Over the range microwave. Model# FGMV154CLFA: I purchased ALL Frigidaire kitchen appliances approximately 2 years ago from LOWE'S and purchased the LOWE'S 4 Year Protection Plans as well. My appliances are all still covered. Our daughter was using the microwave while supper was cooking on the stove and a large lightning bolt with an enormous noise bolted down from the microwave unit to the pot on the stove. There were about 4 of us in the kitchen witnessing this. Scared the day-lights out of everyone especially my daughter, and I immediately unplugged the microwave unit and instructed my children NOT to use it. Lowe's Protection Plan sent a service provider to look at the unit and he tried but could not replicate what happened. The serviceman reported that he could not replicate the problem and that the unit was running and warming okay.

We bought a fridge in 16 of June 2014 and icemaker stopped working less than a month. We called them more than 100 times and they played and passed us to different places. After 2 months in 9/09/14 they came and replaced the ice maker but again it stopped working less than a month. I called them again and they start again. It seems the fridge has problem and instead of replacing a piece they have to change it completely but they do not do that and they wasted our time and money. I am unhappy which I bought this fridge from Lowes store.

I am a happy customer of Lowe's at Castlefield. Because their left over brown PT lumber were not of very good quality. I was referred to Lowe's at Highway 7 or North Etibicoke, which were the two closest to me. So, yesterday I made my way to Vaughan expecting similar customer service. Lo and behold! It was a world of a difference. The staff there tried to tell me things that didn't make sense, such as the installation of a wooden post on a concrete floor using their base plate. At the end, I told the person serving me to get someone else who knows better. I was told that no one does and she had no experience with the item too. Then why was she trying to ** to me.

I purchased the Sedona dusty trail carpet on 6/29/2011 from Lowe's in High Point NC. I am dissatisfied with its performance, look, durability and overall appearance. It looks so horrible I am going to have it removed. I would like compensation for the carpet that had a 20 year warranty that lasted less than three..

6/21/14 exterior French doors w/ lock set pre-installed, a second exterior door and separate lock set ordered. Contracted Install scheduled with door pickup and drop off at home 1 day early. Installers fail to drop off door and insist early delivery was never agreed upon, despite the fact that they themselves offered the early delivery at their own cost and I happily accepted. A small issue, but given eventual mishandling by Lowe's, the installers follow through on our agreement may have helped to avoid some of the future issues. When doors arrive on day of install, One door is wrong. Again, inspection of door a day earlier could have helped to minimize eventual setbacks.

I've spent a lot of money at Lowe's over the years. I've never liked the big box stores, except they are open long hours and have fair prices. I've been told by an employee that they aren't a rental agency when I tried to return something I had bought. Most recently, I had purchase a solar flood light. It only worked for 6 months before breaking, so obviously Lowe's doesn't sell quality solar floodlights. I paid for the item by bank credit card and Lowe's got my money being it's been 6 months. They only have a 90 day guarantee, but a product should last more than a year at the minimum...esp when it cost $75.

Purchased item online for store pick up 9/20/14. Manager called and said he was refunding the credit card payment and cancelling the order. Also stated this item was marked down in his store due to not selling and there were no more left but I could buy one from the Central Park location at full price. It is about 3 miles apart. This product was in fact in the store. I was there earlier and seen it there.

On April 14, 2014, we signed a contract with Lowe's of Kill Devil Hills to remodel our kitchen. On May 16, our Diamond kitchen and bathroom cabinets were delivered. On May 19 at time of installation, the trash receptacle cabinet was found to be damaged beyond repair, one door was warped, the end base cabinet could not be adjusted to close properly, two shelves were damaged, both Lazy Susans in the corner cabinet would not rotate properly, shelf pegs were missing, incorrect color touchup kit received, broom clip was damaged, and glue residue from manufacture was left on numerous surfaces.

This is not my first time dealing with horrible customer care from this place!! My husband went in to buy lumber for a project for work. While shopping not once did anyone ask if we were finding everything ok! When you do need help from someone you have to hunt them down to get help and then you feel that you are a burden on them! Get what we need - my husband had got a couple coupons in the mail - states 10 off your next $50.00 purchase which he spent a good amount. Since he's military, he already gets a 10% discount, which the cashier Rudely tells him that he can't use the coupon and his discount!! Sorry, which is ** - what is the point of being part of the Lowe's Rewards program when you can't even use them!!!!

From the outside there is 4-inch gap underneath each sidelight and doors sill base allowing water, airflow, rodents, and dirt to enter from the entrance way of the home. As well as compromising the support of the door sill. The entire door is held together by five screws and there is a screw missing from each of the three door hinges. Five screws is an insufficient amount.

We purchased a very nice, expensive Samsung top loader in May 2013. We also purchased the extended 4 year warranty. At the time, we thought it was smart to do so, but now it is just creating more trouble and frustration. In October 2013 we had our first problem, the drum was off balance and the machine would not complete a load. After 6 weeks, the machine was finally repaired. This past July, the machine started acting up again with the same problem. Drum was off balance and the machine would not finish a load. A&E Factory Service has been to my home 3 times now and the machine is still not fixed. They have repaired the control board, shocks, and now are going to replace the drums again!

I went through the Lowe's PSI Program at the Hatfield, PA store for master bath remodeling. Big mistake from the beginning. "Designer" gave no information on quality of purchases or suggestions on what might be best. The contractor who did the work took almost three weeks longer than anticipated due to one of their people being fired during the job for shoddy/incomplete work. New people sent in were sloppy, rushed and incredibly messy. Left a filthy shop vac on a bedroom chair, debris in my bedroom, went into the bathroom countless times with dirty sneaker/shoes tracking dirt on the new floor and into the stall shower. Many of the details in the bathroom had to be redone more than two times. After many complaints, the store did make attempts to correct issues. However, in the end I have a stall shower I am not happy with and a floor that is so-so at best. I chose the shower with virtually no help from the "designer" while it was stacked on top of another one on the floor of the store.

Lowe's should just be renamed LOW. Low on customer service. Absolute low on dependability. I ordered a refrigerator online and was given a delivery date. A week before the date, I went to the store in Edgewood, Atlanta (Address: 1280 Caroline St NE, Atlanta, GA 30307) and they checked the status and said that it would arrive on time. Usually, the night before the delivery day someone contacts you and gives you a delivery window for the next day. However, no one contacted me, not the day before, not ever. In anticipation of my new stainless steel refrigerator, I also sold my old one the night before. So I just needed that fridge to arrive on time.

About 3 weeks ago we purchased a dishwasher and over the range microwave. There was no issue with those items. 2 weeks later we purchased the fridge and stove to match all Samsung stainless steel appliances. We were told it was the manager of the department that was selling them to us and he would give us until Sept. 13th to pick up as our kitchen was not installed yet. My husband went to pick up on Sept 10th and they came out of the back with a floor model. They told my husband they had sold our fridge.

I got home from work, walked into the house downstairs to my office and there's a wet carpet. DAMN! Walked into the bathroom and opened up the closet and the hot water heater let go and is leaking on the floor. I'm not a plumber and little did I know you have to pull a permit to get one replaced. Anyway, long story short. Don't call the big box store to have them work that for you. Talk about middleman road blocking. WOW, after talking to a trainee for 1/2 hour just to line up an examination which I would of done over the phone with a tape measure.

I bought these blinds for the House we own & found out these blinds get discolored fast from the Sun - had to make Suncreens the Windows! Also the turn mechanism for slats just turn on top - thus not turning the blinds anymore! Went to Lowe's because on the box - they're suppose to be guaranteed against discoloring from the Sun?!?! Lowe's staff told me to contact the Chinese Manufacturer to get them replaced?!?! But aren't you the ones selling the product?!?! - So in the Long Run Lowe's didn't want to exchange or replace with better quality ones for the consumer!?!? Thanks Lowe's.

So this one time I took someone advice and decided to buy my appliance from Lowe's, big mistake. I ordered online, confirmation came that can pickup my order from store tomorrow. Drove 40 miles to pickup. They were like "oh that was a mistake. That item is our floor model. We can't give it to you and we don't have one. Do you want your money back?" she said!!! So I lost $65.00 service call fee from the plumber, no appliance. I called their lot line guy named ** said, "I'll get someone to call you."

I would like to personally thank Terry **, sales specialist, for his assistance at the Lowe's store located on Market Street, Winchester, VA. He took time to assist my wife and me by calling the warehouse to order hardwood flooring for us tonight. Many thanks, Terry.

My mother went to Lowe's for a 4 by 8 sheet of plywood. She loaded the wood on the cart, took it to the register (was not asked if she needed help out). She then wheeled it to the truck in the parking lot and struggled to load it into the truck. While doing so, a Lowe's employee walked right by her and did NOT offer assistance to this 65-year-old lady. Extremely poor customer service! We have purchased a lot of merchandise from Lowe's, we will take our business somewhere else.

We are a general contractor, and I am the decorator. On August 27 2014 I ordered online via Lowe's corporate on the phone for 2 hours, furniture for a complete patio redo for our customer. The order was confirmed via email, then via a phone call to corporate Lowe's yesterday Sept 4, 2014 that all my order was at the store in Apex NC, and the second part of my order closer to my customer's new home in Raleigh the Grove Barton Park Store.

Purchased mower March 29th and purchased the extended extra warranty. 8-15-2014 the mower started making an odd noise. Took mower to the store for repair. Lowe’s called a week later and said that the mower was ready. After carrying my trailer to the store, they informed me that the mower was not there and that I needed to contact the warranty department. After calling the warranty department said that the damage was not covered under the warranty. I informed them that the manufacture weld broke on the diffuser plate. They said that was not covered. They said it would cost me $560 to get it repaired. After arguing, I told them to repair it. Lowe’s called me on 9-4-2014 and said that my mower was ready for pickup. Once again loaded up the trailer and inspected mower before paying. No repairs were made. I told them I would not pay and took the mower home to have repaired by a local shop. Lowe’s was absolutely no help and said that there was nothing they could do about it. Not going back to Lowe’s.

I bought a fridge in middle of June for more than 900 dollars but Ice maker stopped. I contacted the store more than 50 times and talked to the manager and different people and all the times they connected me to service department. But now is September and after 2 months they played with me and have not done anything for my fridge for repair or replacement. I am extremely unhappy about Lowe's store experience and am going to take the matter to small claim court as they really play with me.

About 4 months old, lost receipt but burner came on for no reason, burnt up oven gloves, burned all in side melted plastic on door around the digital control. Took it back to Sarnia store manager, would not even look at it. They said my problem and they are still selling them. They are a great fire Hazard - wiring to fuse box was hot. If you own one, do not leave plugged in unattended.

I bought a frigidaire dishwasher 7/27/14. They called 3 days later, said it was ready to be installed & someone would call & set-up an appt. Never happened. After about 10 calls I managed to get the installer's #. He finally arranged the delivery & install on 8/11. There were parts missing. I called Lowe's again a few more times. Finally got hold of Margie who was supposed to be helping me on 8/12. I told her a tray was missing and she had promised me a 10% discount to be returned to my Visa. THAT NEVER HAPPENED EITHER. HERE IT IS 08/31/14 & I HAVE PART OF DISHWASHER, I'LL PROBABLY NEVER GET THE REST. I tried to see if Frigidaire would send me the missing part, got nowhere with them either. My 1st Frigidaire and my last & I'll never do business with Lowe's again.

On 7/25/14 we paid Lowe's 1,619.64 to have two doors installed. Here it is 8/29/14... They called one time to schedule. I have returned their call 6 times. They never answer the phone. They put me on hold for an hour and a half. I still have not been able to get this scheduled. I am really getting frustrated at this point!

Spent $40k+ at Lowe's for rehab materials & appliances between 2001 & 2014. Bought "extended warranty" plans for EVERYTHING. However - have been lied to; cajoled; insulted; rebuffed; put on hold for 40 min-plus! No accountability @ LOWE'S. BUYERS BEWARE. Lowe's personnel will tell You anything to get YOU out of their lives. NO PROMISES or EXTENDED WARRANTY GUARANTEES kept. Every possible (and ridiculous) excuse has been - and continues to be made. I am exhausted over all of our problems w/ them. Won't give up; but the stress will eventually kill me. No kidding. Lowe's SUCKS.

Three years ago, I bought a Whirlpool gas water heater from Lowe's and it was a lemon. I just replaced it with a Rinnai tank-less water heater that I purchased at Home Depot. The Whirlpool water heaters had known engineering and quality control issues, yet Lowe's sold them anyway. This was $500 down the drain. Sure you could call Whirlpool tech support and maybe they will sent you a part that might work to fix the problem, but try having your family live without hot water for a few weeks.

An extended service plan was purchased through Lowe’s. They offer 1 repair company. We needed service on two Whirlpool washers at a multi-family apartment building. The service company A&E Service was rude. Both times the washer went unfixed. The third time we requested a call 30 minutes prior to arrival, which Lowe’s stated we would receive. A service tech called the management office when arriving, then refused to wait. After contacting Lowe’s about the complaint they would not address this issue. Was placed on hold 25 minutes ago after requesting to discuss issue with a supervisor.

I have 2 properties that I am responsible for about 160 miles apart - one in Richmond VA and the other near Woodstock VA. On your website, I had selected Richmond as my location and got pricing on 22/32 and 23/32 OSB. It was priced at $13.97. Then only to check stock, I changed the location to Woodstock VA and was shocked to find that the price was $22.47. I expected pricing to be about the same and found that it was $8.50 more for the same board (more than 60% more). I find this revolting since the economy is sluggish in Woodstock and people are really struggling to get by. It looks like predatory pricing to me.

I purchased an installed door. The purchase and install were fine. Before the install, I was called and informed a trim portion of the door was missing stain but would not affect the install and I was promised it would be fixed. The first time I saw the door after the install, there was a 4-5 inch gash in the door frame and a 6-8 inch long scratch lower. I contacted Lowe's immediately about this. A factory rep came and looked at it agreeing it was from the factory. I was later informed they will not cover any claims not filed by Lowe's. Nearly 3 months later, the replacement trim has not even been ordered. I asked for a replacement stain kit as the original was destroyed at delivery which I haven't got, and as for the gash - nothing.

I purchased a lawn tractor and the extended three-year warranty, because the Lowe's rep assured me that I would never have to shell out a dime for maintenance with it. Less than a year later, the thing broke down despite my meticulous attention to all maintenance requirements. The warranty people did pick up the tractor free of charge, but the bill for replacing the carburetor and other items was over $500, one-third of the original price. Of course Lowe's and the warranty carrier claimed that all the maintenance was unfortunately not covered by the extended warranty (really? a carburetor). I wrote to Lowe's and, in accordance with the extended warranty agreement, asked for arbitration (the agreement disallows you to take legal action in lieu of an arbitrator). Lowe's ignored my letter and I will never shop there again. I spend approx. $5,000 a year at Lowe's, but no longer.

I had an unauthorized amount taken out of my checking account. This has placed my bank account in arrears. I called Lowe's and first was told by one department that I must have called in on August 16 to authorize the payment and then by another department that I must have called in on August 9 to authorize the payment. I have no recollection of calling either day. I then asked to hear the recording of when I called in. I used to work with lawyers. I have not heard back.

The Lowe's store at 120 Sundance Parkway Round Rock, TX 78681, Store #0778 Phone: (512) 600-0011/3 refused to provide their 10% veteran discount. They said they had too many veterans shopping there and they stopped giving the discount. She (the check out clerk) said they had the highest rate of veteran discounts in Texas and therefore it was stopped. I asked her if she understood that perhaps the discount might be the reason they had so many veterans with money in their pocket coming to their store. She said that they just were not going to offer it anymore. I told her, "Do you have any idea what I went through to get this discount?" She said that was their new policy. I went ahead and bought the products but the more I thought about it the angrier it made me so I returned the merchandise. I would urge any veteran of any war to boycott this store - they do not want us there!

One month ago today, my wife and I purchased a bundle package from our Lowe's in Dickson City, PA. I used it the following day to spray weeds etc out the back of our property. Knowing from experience with product a number of year ago in Alexandria, Virginia, I checked the results the following day. Nothing was changed. Several days later, I did the same and it almost seemed like I had hosed the weeds with plain water. Finally, I called our Lowe's and eventually talked to a salesman in Lawn & Garden. He convinced me that in 4 or 5 days after spraying, I would see results. That did not happen. In fact, those same weeds are growing like before. How can this be? For some reason, Roundup is being sold to some consumers thinking whatever they buy will certainly do the job. Then, we all have to spend extra monies for an "extended" Roundup, although a video actually shows a person using the USELESS Roundup to kill weeds. Is this a ???? And prior to ending this complaint, a consumer can go for the whole-ball-of-wax and buy the 365 day version.

Lowe's employees lie to get you to buy the warranty plans, when in fact they have no intention of ever paying for any repairs. Their customer service agents are rude, condescending and unethical. Do not buy a warranty plan through Lowe's.

In May we purchased a lawnmower. It did not function properly so we returned it to Lowe's. We purchased a more expensive model and insurance for four years and put the two mower transactions on our new Lowe's Card. Next issue, we started to have our kitchen remodeled and made several purchases on the Lowe's card. The bills would come in with substantial delay in what I knew we had purchased so we started to pay the new purchases and any old debt right at the store. We would purchase an item, put it on the Lowe's Credit card and immediately pay it off while still in the store. No problem? The bills were still odd. I would have a credit. We were even given a refund but then received a fee of $25.00 (within cents) for an unpaid bill. I said how can I have an unpaid bill AND an excess and a fee for not paying?

I bought a new LG front load washer from Lowe's and had it delivered. It showed up after 9:00pm. I did my first wash and water came out the back of the machine and flooded the basement floor. I checked the hose and filter and found no obstructions. I called Lowe's and they sent out a technician. He ran it through a rinse and said it was fine. The washer continued to pour water out on the floor and leave water in the drum every time we did clothes after his visit.

I purchased a kitchen countertop from a salesperson who assured me that Lowe's had excellent customer service and that she personally would see that I was happy with my purchase. I knew that countertops can vary slightly in color from samples. The countertop that was installed is significantly different in color. The installation person from the store (she told me that I was to deal with her, not the sales person) and the fabricator came to see the countertop. They brought samples. Their samples were the same as mine. None of our samples were like the countertop installed. I suggested that a third party - perhaps a designer make a decision as they had a financial interest in the outcome. They declined.

A sizeable check was paid in full on March 23, 2014. We are now July 29, 2014 and still waiting for completion of a small bathroom remodeling. We were told it would be 2 weeks. This has been a total nightmare. In that, nothing has been ordered correctly from the cabinet, vanity, shelves in shower, (should of had 2) the baseboards, new door frame (which we had enlarged), lousy paint job and coordination of project. DO NOT hire Lowes to do a project for you. I have been in tears for weeks over this disaster.

I ordered a Broan range hood online because I live 4 hours from Lowe's. It finally arrived dented. I contacted Lowe's right away. They refuse to take it back unless I drive the 4 hours to a Lowe's to return it. They gave me $8 off. To return it would cost me at least $300. I wrote 3 negative product reviews to Lowe's. They refuse to publish any of them.

Saw a sign that said redo your 10 x 10 kitchen for $3500. Asked about it, was asked our budget. Told the interior designer our budget. They took $75 to come out and measure the kitchen. We went back to get the estimate and it was more than twice the budget we told her we had. Lost the $75. Couldn't afford the kitchen that was designed. Interior designer call a few days later and said they could go a few hundred dollars cheaper if we did some of the work ourselves. We declined. Still over twice the budget we originally stated. That's the first time.

I had several windows installed by Lowe's and now I have more flies in my house than the Poltergeist movie. I am not saying a few... There are hundreds. I started checking the outside caulk and there are windows that had NONE. They were in an area high up on my residence where I guess they thought I wouldn't see them. The sorry "ONE YEAR WARRANTY" has come and gone. They will promise you the moon and the stars when they come to your home and sell you something and it's all lies. I will comment later about the horrible experience I had with my refrigerator and a fence install that went south right after the "ONE YEAR" warranty was up. Don't fall for the campy commercials. THEY SIMPLY DON"T CARE!!!!! If you are having anything installed... RUN!!! All they do is hire local contractors and jack the price up 30-50%.

My wife and I purchased a house in March 2014. We contracted with Lowe's the first week of April to have a new kitchen installed. It is now July 21 2014 and we have no countertops or appliances installed. We move in in five days. I have talked to everyone including Mgr Jay **. No one can get the job done. Our cabinets sat in the living room for eight weeks before anyone touched them. It cost me $1000 in electrical "extras". I even had to go to Lowe's and purchase a range outlet they forgot to ship with our order. Who's going to reimburse me for that? We have been promised by Jennifer in install sales that the kitchen will be finished July 25. This is doubtful. We have had nothing but horrible service from Lowe's of East Caln, PA. We have done nothing but worry about this job. I will never work with Lowe's again or shop in Lowe's stores for that matter. A disgusted consumer.

I bought a shed and Backyard builders came to install it. They messed it up. I called and they sent someone to look at it. They said, "yep messed up." The manager of backyard builders came out said, "yeah messed up but we are going to fix it." We called, they said it would be done Saturday the 12th of July. No one showed. We complained, got another call saying, "schedule mix up, be there Saturday 19th." Again no one showed. Called backyard builders, left message, called Lowe's in Olympia. No one answered, left messages at both. I have wasted 2 Saturdays. Now 8 hours each day I receive 11.42 an hour and my time is just as important as yours. I expect to be reimbursed. I also either want someone to come fix the shed or you can come get it and refund me my full amount. I have been a loyal customer since 2001 to this store this location and have never had such incompetency. I have demo and rebuild every aspect of my home with you. However I think from now on I will go to Home Depot.

On June 7 I ordered kitchen cabinets from Lowe's in Springdale AR. They said 3-4 weeks for delivery and 1 week to install. I called after 4 weeks and was told 5 weeks. At 5 weeks I was told they would be delivered in 6 weeks to my house. At 6 weeks they were delivered to store. After 5 phone calls over 2 days, I finally have an install date 10 days after they arrived. I'm guessing they won't keep that. Moral is NEVER pay for materials or work before they are done. I will never use Lowe's again for a special order.

My wife and I went to Lowes and picked out a front screen door and a secured back door. When we went to ring out, I was confused about the installation but the cashier was nice and explain. I decided to wait on the back door installation but wanted the front screen. A contractor was set to come to our house the following Thursday. I had to go to a doctor's appointment but cancelled because we really needed this done before we left town.

Purchased a combo oven in January from clearance. 1 week later it didn't work, it took 7 months to get it replaced. Lowe's corporate refused to exchange the unit, wanted to refund my money. That's after 7 months of jerking me around, I own 35 apt, complexes. I'm the top spender at Lowe's in Latham NY so a store manager helped me, MIKE ** who talked corporate into replacing the unit I spent $475 to have it installed and cut out a $2,000 cabinet. This guy went too far for me and gave me $150 towards the install. I now shop at HD to avoid the headache especially from corporate, they lied to me and I waited 7 months without an oven. Avoid this company at all costs.

I have seen posts by former service members stating that they didn't have success in receiving the discount that Lowe’s has promised. For those that are not active, retired or disabled, you can still get the discount if you will make a photo copy of your DD-214 and show it when you start your checkout process. You can make a reduced sized copy, then laminate it and carry in your wallet or purse, and that will suffice. Lowe’s does honor the discount for our military veterans. All they need to see is some evidence of service. I am a former member of the Army, disabled... and always treated with respect. US Army 1972-1975.

I had a job in another town. To speed my arrival time I thought I would order and have product ready in store, right? Boy did I get an eye opener to Lowe's incompetence. I arrived at the store later than expected due to heavy traffic; no problem I had allowed time. After waiting at the desk for some time I was told that no one was there that could do that. I said, "Here is my order information, here is my ID. Where is my product?" "I am sorry there is no one up here that can do internet orders." I was in total dis-belief at what I was hearing. I had to go back and get the items, come to the self checkout because there was only one checker available, and she was busy. I did make it to the job with no room to spare.

Below are pictures of plantation shutters that I ordered from Lowe’s in Knoxville, TN off of Chapman Highway (which they subcontracted Blind Ambitions). This is the 6th pair that has been put on my back door. I have a contract with Lowe’s that is 100% satisfaction guaranteed. When the 5th pair came in and they were broken I did not want the hassle to have them to reorder again and WAIT on them to come in.

I was unable to register freezer because serial # was only 10 digits and Frigidaire product registration website wanted 15 digits. Attempted to contact Frigidaire by phone and email but no response. Contacted LOWE’S and was told to contact Frigidaire. On a scale 1-10 customer service 0.