Link Interactive

Link Interactive

 4.6/5 (2028 ratings)
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About Link Interactive

Link Interactive offers cellular-based, automated security systems. The app-based control system allows users to lock their doors, adjust thermostats, monitor cameras and open and close the garage door from their cellular device. Plans begin at $30.99 per month, with no installation or activation fees. The company offers a 30-day money-back guarantee.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Crash and Smash technology
    • DIY installation
    • Add-on products available
    • Cellular system

    Cons

    • Upfront equipment cost
    • Strict cancellation policy

    Bottom Line

    Link Interactive offers a simple DIY installation with three straightforward plans. Although the equipment costs money upfront, the contracts are flexible and discounts are available.

    Link Interactive Reviews

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    Page 2 Reviews 10 - 40
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 9, 2020

    Everything with Link has been so far, so good. I had I had Brink's. I just changed providers. I need a system for my business. I had one in my house and even though I was a Brink's customer for years, they wouldn't give me a month-to-month or no contract on the business. They want a three-year contract. I'm not willing to do that. I said, "I'm gonna go get another provider. I'm gonna end the contract on my residence as well.” I found Link Interactive who was able to take on the equipment that I had and moved my residence and added the second account for my business.

    The installation went very well. The installers were there for three or four hours setting up everything and moving the services from the previous company to this company. They got me through calling the other company and how to close out that account and made sure that they liberated the IMEI cards and moving it out. One point in time, there was something that the person that moved it couldn't figure out. So, we did a three-way call to alarm.com and we resolved it. It was really good. I'm very excited about the features in my system. I have everything that I wanted and more.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 8, 2020

    With Link Interactive, I liked the cheapness of the camera and the ease of how it was to process. Everybody else wanted my life history, social security number and all that, and Link just wanted payment. The equipment I got is great. My sense of security is a little bit better now. I can see who's coming into my driveway now.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 28, 2020

    I get a lot of packages dropped off at the house. I want to keep in touch with who's coming to the door and if anybody is coming up stealing packages while we aren't here so I got a security system. The sales rep was fine. He asked what packages was I looking for. Was I looking for a complete home system or anything else. I told him I wanted to try it first before I expand on it so he gave me a package that was expandable. I got the doorbell camera and I like it. The installation experience was rather simple. I mounted it up on the system and powered it up. I went to the website and logged in. When I paid for it, they gave me a code and I punched the code in. Next thing I know, it was reading and it was on my phone, and I get alarms on my phone and on my computer. My experience with Link was very satisfying. They are easy to work with. They answered all my questions and made it very simple to purchase. After the sale, information and contact was readily available.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 27, 2020

    I was in the process of remodeling the house and got robbed. I came in one morning and somebody had busted through the basement, kicked the door in, and stole like $4,000 worth of tools so I chose to purchase a home security system. I knew I wanted to get an Alarm.com system because I had one before at the other house that I owned. I went online and did a search on who is an Alarm.com representative and went with Link Interactive.

    The installation has been a little bit of a problem because it's a self-install situation and there's a bunch of the window and the door sensors. At this point, some are working and some are not. I'm having problems getting the sensors to stay stuck on the proper spots because there are moldings and things that are curved right around those areas. But we've been hanging at the house so it's not a pressing concern to have all that functional at this point. Overall, it's been good. I feel more secured having security.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 26, 2020

    I looked at two companies then I decided to set up myself with Link because I was looking through the internet and calling, and they were more cooperative. The representative explained everything that they had to offer and I liked everything I heard. So far, it’s a good system and it helps me out as far as being aware and seeing everything. I would recommend it to a friend or family member.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: July 25, 2020

    I've had some issues this year with the battery. The main monitor took several iterations and I went back and forth with Link Interactive. First, they couldn't send somebody out. When they did, the techs tried to diagnose it then asked me to buy a new battery. I bought a new one but it turned out that that wasn't the thing. They finally diagnosed it and said it had to be replaced. Also, they would say they'd call me back but they never called back. Plus, I still haven't gotten my rebate for my battery and it was only 20 bucks. They said that because I didn't need it, they'd send it back and they'd credit me for it. This has been going on for months and it's disappointing because otherwise they've been good. They're nice people, too. It's just that they didn't handle that issue well.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: July 24, 2020

    Link has been hard to deal with as far as being able to help us troubleshoot some issues with the system. It’s hard to get information. We haven’t been able to set up some things. We're trying to add other devices and when we call, we can’t get through because we’re not at this home. It’s a second house for us. When we call, we are told we need to call at a certain time and it’s not when we’re there. But the system is okay. We like it that we have the app to turn the alarm on and off. I’m satisfied with the system but I don’t think the customer support has been satisfying.

    Be the first one to find this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: July 23, 2020

    Absolutely terrible experience with Link. A sales rep reached out to me in early 2018. He did a great job selling but terrible job explaining the setup of the system. When I got the system and tried to install it, I realized that this does NOT work for doors that aren't perfectly in line with their door frames (which is pretty common in older homes). When I explained this to Link, their initial solution was to use 3M stickies to get the sensors to line up with each other. To reiterate, their suggestion was for me to be MacGyver and rely on 3M stickies for a HOME SECURITY SYSTEM.

    I explained that this was unacceptable (what if the sensors fall off the door? I'm supposed to feel safe knowing my security system is relying on 3M stickies lined up?) and their next solution was to use different sensors - ones that get drilled into the door and frame. I said no, that is not what I want to do, as that is not what I originally ordered and if I had known the only option for my doors was to now drill into my doors, I would never have ordered it.

    At that point, I had already paid for 4 months of service without using the service for even a day. I asked to cancel since this was not working in my house (and this was after trying their suggestions) and the refused. The only thing they offered was a discount on a buyout. So, fast forward to July 2020 and my service is just now ending, and I had to pay $30 a month for two years without ever using the service. They are 100% unwilling to work with you on canceling the service if it does not work for your home, and cling to contracts. I understand how contracts work, but as someone who works in the service industry, I have time and time again severed contracts if the relationship REALLY isn't working. Why should both parties suffer? Link does not care - please know this before you sign up with them. You have been warned.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 23, 2020

    Link Interactive is a quick and easy service. Once I contacted them, I found they were super fast. I ordered my system at around 3 o'clock Eastern Time. By the afternoon of the next day, I had already received all of their equipment. Currently, there is one thing about their system where we get confused. I thought the system was already activated but it wasn't. It was only in testing mode. One day, we had a false alarm but we didn't have any call. When I figured it out, Link's reps told me that was a test call and that I needed to confirm with them.

    Link has a gentleman named Harry whom I work with and he has been wonderful. I email him and he is on things. We had a problem about a trigger and once it surfaced, we had the ability to resolve it. Additionally, Link needs to develop their auto call system. I've already been called by a gentleman and I keep getting two or three calls within the day. Plus, Link charged me twice. They refunded me with a check but they have to be very careful as the first impression of a company is the last one.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 22, 2020

    I had a home security system and I wasn't happy with the company that was monitoring my house. It was a local company called Northeast. I did a little research and I made the switch to Link Interactive. My equipment was hardwired and I wanted to continue to use that setup that I had in the house. Link Interactive was one of the few companies that I could bring the equipment with me and continue to use that hardwired stuff. I received the equipment on time and it was pretty easy to install.

    Customer service was on the phone with me. They gave me step-by-step instructions. I thought the customer service was very well, friendly, knowledgeable, and easy to do business with. The iPad touch monitor is very easy to use and very up-to-date in terms of technology. It is very terrific. As a matter of fact, I have another house and I just signed up my other house with Link Interactive. I'm waiting for the equipment to arrive. I also use Link's smartphone app.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 20, 2020

    I was looking for something with modern technology for the same price as the service I had. I researched a couple of security systems and made a few phone calls. With Link, when I had a lot of technical questions, the salesperson put me in touch with tech support who answered all my questions for me before I even made a decision to purchase from them. They were very helpful. Also, I got some quotes and Link had the best deal. I decided to go with them. It was very simple to install. They took a lot of information from me beforehand and preprogrammed my system and the name of my openings, my windows and doors. All I had to do is add the RF frequency signals to each window and door.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 19, 2020

    I had a security system added to a rental property. I looked at about six companies and went with Link Interactive because of better pricing and because it's wireless. For what we're looking for, the features in our package are perfect.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 18, 2020

    Link Interactive was able to hook up to the system that I had in the house. They're pretty good and they walk you through everything. It was pretty good talking to them. But they didn't have any service technicians to come to your house and work on the system. They can walk you through it but not everybody is that smart with hooking up stuff and things like that. When they overtook the system that I had, it kept reading that there was something wrong. Luckily, I’m smart enough because my Dad worked in the electric and the lady walked me through what to do. There were a couple of resistors from the system that I had left here and I had to go in the box and put a resistor in myself to make the system work.

    Right now, my system is down. Two of my cameras are not working. I would love to purchase a new camera from Link. But they do not sell the cameras and anything for installation. So I gotta go find a camera myself. Link just take over your equipment which is a major flaw. They’ll match up with quite a few systems but if you don’t have a previous system, they can’t take it over. They’re okay for monitoring but that’s about it. Link needs to get some trucks moving around and they need to sell the equipment and have somebody to come out and install.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 17, 2020

    We needed the security system at the moment for insurance purposes. They gave me the options I needed and their customer service reps were very helpful. I liked it because we got to choose the options we wanted and we didn't have to go with a certain package that we didn't need. The installation was quick and simple. But when I had issues, I was able to call in and they helped me out. The system has been great and it's very affordable.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 16, 2020

    It was between having somebody else install it for multiple times of it, versus what I actually could do for myself. The system wasn't terribly that hard to put in. It was pretty darn easy. I'm very satisfied with Link. Their customer service is some of the best customer service I've seen in any market segment. They don't rush you off the phone. The staff was immediately on top of any of the hiccups or issues that you may have had. They’re patient and they didn't make you feel like an idiot when you’re dealing with technology. I know they’re dealing with different levels of expertise with people, but they walk you through and they know how to resolve the issues. There was maybe one thing that they said, “Let me get back to you.” There wasn't a decision tree that they were going off of.

    I spoke with several different specialists in Link and every single person that I dealt with was professional and polite and helpful and resolved my problem. It wasn't like one person couldn't resolve the problem. They had to push it up to the next level. They were in-house and they're probably local here to the US, which is by far in a way helpful when it comes to understanding and the communication was very, very easy. The salesperson was fantastic and the products are really good to begin with, so they were dealing with something really easy to sell. It's very expandable and very functional. It does everything that I want it to do. The cost was really, really affordable too.

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: July 15, 2020

    I liked the self-installing aspects of it. It was pretty simple. We had some issues with one or two of the magnets, but the company was able to help us figure out how to fix it. So it was good. Everyone was very professional and nice. I'm pretty satisfied with the service. But I've had some trouble with customer service after getting it installed. They were not picking up the phone and wait times were over an hour. The people have been pretty absent.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 14, 2020

    My daughter is a single female living by herself in a strange city. A former landlord of hers used Link Interactive and she liked it. Their sales reps did a very good job. But when we were shipped the package, we didn't receive the right panel. The system is not as nice as the one that we had prior. It was not a flat screen. It was one of the bulky ADT types. I had specifically asked for a flat screen to be mounted on our wall but we got something different. My daughter decided not to put the motion detector in due to the animal. That's the only thing she's not using. But so far, so good.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 13, 2020

    I got Link on the internet and somebody called me. My granddaughter's boyfriend installed the system. But we don't have it up on the wall yet because of the old system being there. We didn't wanna unplug it because we don't know if the alarm would go off. Both the old and new are in and even most of them. Link is good. I like the color of their pad and how it changes color. The only thing is I couldn't cancel the old system that I have because of the contract so I'm paying for both of them. It was like 12 months and I didn't realize it before I even ordered Link.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 12, 2020

    I'm renting a house right now and the system that we already had was a part of Link Interactive. We went ahead to move forward with them. The customer service was wonderful and the setup was really easy. It was already in trial mode and we had to put it in regular mode, which wasn’t too hard. Also, all of our sensors and everything was peel-and-stick so it was a pretty easygoing process. I like the features. I was able to customize passwords for each person in the house and that was great. We also have a smart lock. We get Link, the alarm system, with the smart lock all in one app and I like that because we can use it instead of having two different apps. We feel very secure now. We use it all the time.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 11, 2020

    Link worked out a plan where I could add cameras to my plan and the other companies I was looking at weren't really trying to help. They sent the equipment on time and the installation was fairly easy for me. But Link should have somebody to help people put those systems in. I don't consider them to be do-it-yourself. You really have to know what you're doing to install it or you'll get lost. Technical support could do a little bit better. Also, the cameras could be a little bit better and the IQ Panel they gave could be a little bit louder. They could put a bigger speaker because I can barely hear it. Besides that, the service is good and for what I need them for, they're good. It has a lot of features - little stuff that comes with the camera that's on the set and little pictures, which is pretty neat. I feel more secure with the system and I feel confident in using it.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: July 10, 2020

    Link Interactive had good pricing and the sales agent was very thorough in explaining everything. Also, the self-installation was pretty easy though there were a few problems with some of the sensors. I had to call tech support and I was never able to really get them on the phone. I always had to leave them a message and they would call me back like a week later. I wasn't very too thrilled about that.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 9, 2020

    Link Interactive was the easiest of all the security companies to put everything up and be safe. I went with them and I was so amazed. I didn't get any trouble whatsoever. They are very honest. I sent it back and I did get my money back. I couldn't afford an extra bill every month which is the only reason I sent it back. They were as sweet and nice when I bought it and when I returned it. Link and the people that work there are amazing people. They understand everything that you're saying. They don't try to put you on a guilt trip for returning it. It was a wonderful experience. I wish I could have kept it because I loved the idea that I had cameras to put anywhere I thought that people were coming into my property.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 8, 2020

    My son has a few friends that has Link and he got good recommendations. He was the one who talked to me and made me think that that would be the best one to go with. The installation was super easy. My son and one of his friends that has Link did it in no time. While I was making breakfast for them, they connected it. So far, my experience with Link is fantastic. They are prompt. We called customer service because we made a mistake and they were quick to help. The only thing is I requested an additional object for one of the doors and my son hasn't been able to connect it yet.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 7, 2020

    We were gone this past week to a horse show and I had some problems with the system working with our dog sitter. But I haven't been home long enough to go test it myself and figure out exactly what the problem was. As far as working with the call center and the people that sold me the system, it's been good. I was happy with the service. I had GetSafe before and they sold out to Link Interactive because they didn't wanna be doing it anymore. I had to buy a new system because of it. Link Interactive gave me a good discount because they were taking over those accounts.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 2, 2020

    I had an Alarm.com system and I was switching away from another provider to Link Interactive so that I could continue to enjoy the app and everything else that already came with my system. The swap over was quite easy and although I can’t give them a 5, they were better than a 4 because I only had one issue. I had the basics on my app like arm and disarm. I could turn my home automation on and off, but I couldn’t see all of my videos. I called them back and they resolved the problem immediately. It was a simple error where they did not code in there that I was a premium customer that should have the videos activated as well. The young lady that helped me was very helpful. She was able to look at my account and she rectified it while we were on the call.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 2, 2020

    I purchased a new house and Link Interactive was the only one that was available through Alarm.com in my area, but I haven't had any issues having the system. I use the mobile app as well.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 28, 2020

    The equipment was already installed and it was recommended by the previous owner. Switching over to Link Interactive was simple. They have been very on top of everything. So, I've been extremely happy with them. I also like that it gives me an email because I haven't set it up with the app or whatnot with unexpected activity.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 19, 2020

    I went with Link Interactive because I wanted to try something a little more different, get my price down, and try to do the whole automations. I utilize the mobile app, which is what I like the most about having this system. It is seamless. It is also a DIY system and I can do anything I want with it. If I want to add or take away devices, I can do that, unlike most proprietary security systems. During the initial setup of the wireless devices, I had to clarify a few things and they were very helpful.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 15, 2020

    I looked on the internet for some security systems and Link Interactive came up in the top 10. I did some investigation and decided to go with them. I ordered all the parts and installed them myself and they gave me any help I needed. It was pretty good. The sensors all work. None of them have ever failed. I have a motion sensor, a doorbell camera, an indoor camera and an outdoor camera. I never really had problems with anything. Customer service is good, too. I just renewed with them recently and they were still charging me my old monthly rate. And I just sent them an email, they responded pretty quickly and deducted it out of my next month's fee.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 14, 2020

    I have been with link for three years and their service has been decent. I installed it myself and it was easy. I, however, have a camera that is not working and I have not sent it back to them yet. Still, their people responded fast to things I needed, and they were polite -- there is only 16 people that work in the sales department and so they are all a close-knit group. Considering police came in before, having the system has made my home safe.

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    Link Interactive Company Information

    Company Name:
    Link Interactive
    Company Type:
    Private
    Year Founded:
    1952
    Formerly Named:
    Link Home Security
    Address:
    3293 Harrison Blvd
    City:
    Ogden
    State/Province:
    UT
    Postal Code:
    84403
    Country:
    United States
    Website:
    www.linkinteractive.com