Link Interactive Reviews

I'm renting a house right now and the system that we already had was a part of Link Interactive. We went ahead to move forward with them. The customer service was wonderful and the setup was really easy. It was already in trial mode and we had to put it in regular mode, which wasn’t too hard. Also, all of our sensors and everything was peel-and-stick so it was a pretty easygoing process. I like the features. I was able to customize passwords for each person in the house and that was great. We also have a smart lock. We get Link, the alarm system, with the smart lock all in one app and I like that because we can use it instead of having two different apps. We feel very secure now. We use it all the time.

Link worked out a plan where I could add cameras to my plan and the other companies I was looking at weren't really trying to help. They sent the equipment on time and the installation was fairly easy for me. But Link should have somebody to help people put those systems in. I don't consider them to be do-it-yourself. You really have to know what you're doing to install it or you'll get lost. Technical support could do a little bit better. Also, the cameras could be a little bit better and the IQ Panel they gave could be a little bit louder. They could put a bigger speaker because I can barely hear it. Besides that, the service is good and for what I need them for, they're good. It has a lot of features - little stuff that comes with the camera that's on the set and little pictures, which is pretty neat. I feel more secure with the system and I feel confident in using it.

Link Interactive had good pricing and the sales agent was very thorough in explaining everything. Also, the self-installation was pretty easy though there were a few problems with some of the sensors. I had to call tech support and I was never able to really get them on the phone. I always had to leave them a message and they would call me back like a week later. I wasn't very too thrilled about that.

Link Interactive was the easiest of all the security companies to put everything up and be safe. I went with them and I was so amazed. I didn't get any trouble whatsoever. They are very honest. I sent it back and I did get my money back. I couldn't afford an extra bill every month which is the only reason I sent it back. They were as sweet and nice when I bought it and when I returned it. Link and the people that work there are amazing people. They understand everything that you're saying. They don't try to put you on a guilt trip for returning it. It was a wonderful experience. I wish I could have kept it because I loved the idea that I had cameras to put anywhere I thought that people were coming into my property.

My son has a few friends that has Link and he got good recommendations. He was the one who talked to me and made me think that that would be the best one to go with. The installation was super easy. My son and one of his friends that has Link did it in no time. While I was making breakfast for them, they connected it. So far, my experience with Link is fantastic. They are prompt. We called customer service because we made a mistake and they were quick to help. The only thing is I requested an additional object for one of the doors and my son hasn't been able to connect it yet.

We were gone this past week to a horse show and I had some problems with the system working with our dog sitter. But I haven't been home long enough to go test it myself and figure out exactly what the problem was. As far as working with the call center and the people that sold me the system, it's been good. I was happy with the service. I had GetSafe before and they sold out to Link Interactive because they didn't wanna be doing it anymore. I had to buy a new system because of it. Link Interactive gave me a good discount because they were taking over those accounts.

I had an Alarm.com system and I was switching away from another provider to Link Interactive so that I could continue to enjoy the app and everything else that already came with my system. The swap over was quite easy and although I can’t give them a 5, they were better than a 4 because I only had one issue. I had the basics on my app like arm and disarm. I could turn my home automation on and off, but I couldn’t see all of my videos. I called them back and they resolved the problem immediately. It was a simple error where they did not code in there that I was a premium customer that should have the videos activated as well. The young lady that helped me was very helpful. She was able to look at my account and she rectified it while we were on the call.

I purchased a new house and Link Interactive was the only one that was available through Alarm.com in my area, but I haven't had any issues having the system. I use the mobile app as well.

The equipment was already installed and it was recommended by the previous owner. Switching over to Link Interactive was simple. They have been very on top of everything. So, I've been extremely happy with them. I also like that it gives me an email because I haven't set it up with the app or whatnot with unexpected activity.

I went with Link Interactive because I wanted to try something a little more different, get my price down, and try to do the whole automations. I utilize the mobile app, which is what I like the most about having this system. It is seamless. It is also a DIY system and I can do anything I want with it. If I want to add or take away devices, I can do that, unlike most proprietary security systems. During the initial setup of the wireless devices, I had to clarify a few things and they were very helpful.

I looked on the internet for some security systems and Link Interactive came up in the top 10. I did some investigation and decided to go with them. I ordered all the parts and installed them myself and they gave me any help I needed. It was pretty good. The sensors all work. None of them have ever failed. I have a motion sensor, a doorbell camera, an indoor camera and an outdoor camera. I never really had problems with anything. Customer service is good, too. I just renewed with them recently and they were still charging me my old monthly rate. And I just sent them an email, they responded pretty quickly and deducted it out of my next month's fee.

I have been with link for three years and their service has been decent. I installed it myself and it was easy. I, however, have a camera that is not working and I have not sent it back to them yet. Still, their people responded fast to things I needed, and they were polite -- there is only 16 people that work in the sales department and so they are all a close-knit group. Considering police came in before, having the system has made my home safe.

I spoke to couple different security companies and at the price point, Link was offering the most features that I was looking for. Their sales team was very nice. They took a good time explaining everything and they were not pushy at all. I called back at least twice to get all the information that I wanted and check all the features that I wanted to integrate. They were very helpful and informative about the whole process. I installed the system myself, but I worked with Marsh over the phone. It took a couple of times because we had that switch to set up, but we got it done. I’m still trying to get more devices into the system because they offered that automation aspect of it. But so far, as far as the security goes, it’s great. It’s come in real handy. I like it. It is nice to have that peace of mind that it’s there.

Link had a better monthly rate and they made very little increases over the years that they’ve been open. The representative I talked to on the phone was very informative and very helpful. I started off with texting him, and then we got on the phone to clear a few things up and make it easier to talk. He spent tons of time with me and made sure I had everything I needed, which was very good. I installed the system myself and it was easy enough. The other ones are pre-setup, so you just had to put the devices where you needed them. I don’t really care for the sensors that stick on the windows and doors, so I requested a recessed sensor. So, they also had that where some companies did not -- it was something I definitely wanted. Whenever I have called them, they were very helpful and friendly, too. They said to not hesitate to call back if I needed anything. So, all is good right now.

One of my good friends has a system called a IQ Panel and I liked the features that it came with. I was doing some research to see which company sells it and Link Interactive was one of them. So I spoke to a representative who answered all of my questions and informed me on what the system comes with and what cool features the system has. That convinced me to go with it. The representative was very informative. He was very passionate about his work, his knowledge on what he sells, and that was enough to persuade me that this is the real deal.

Link Interactive is the only company that had the Qolsys 2 panel for a $200 thing with a three-year contract, and not paying $500 for it. However, they're one of the more expensive monitoring companies for alarm.com. There’s a lot of cheaper options.

I moved into a new home and so I decided to get a security system from Link Interactive. I’ve read a lot of reviews, and I liked that the activation was easy and that they were very affordable. I had Xfinity before and with them, I felt like I was just paying and paying because I was renting all the stuff. Then with Vivint, it was the same thing -- it was very expensive. Link is like any other systems, and all systems should be of this price.

We got Link Interactive to replace the one that we already had. Vivint do long-term contacts and they are expensive, and I prefer Link because there are no contracts and you can cancel any time. You don't have an obligation and it is way cheaper, and I get the same services. Their customer service and sales team have been very good. We only did a partial installation so far of the doorways, and it was easy enough. Everything has been good. We have the automated package, where we have the doorbell and the AC controller. Everything has been good. It's a good feeling having the alarm system. -- we're in Texas and every house has one.

I had another company that was good for a long time, and then the guy retired in my area so we did not have service. And then I tried to get another company that offered free installation. I called them up, but they never came. We did some research and Link looked easy to install. I'm an appliance repairman, so I have a lot of experience, and I installed it well. The system works good. Their representatives are very good too, and their techs knew their stuff. The features offered in the package are very good. I had a little trouble at first with the smart features but as soon as I learned them, it was easy.

Link had a system in the house that we purchased, so we continued the service with them. When they had to do something with the system after we took over, they did it over the phone. We also added one camera, of which I installed easily. The one gentleman that I spoke with was very nice. It has been a very good experience.

I like that I get an email every time the facility is armed and disarmed. The service is really nice and its quality is good.

I liked Link's app when I went to it. The customer service was great. I like everything with Link like the cost and quality, but I do not like not being able to lock my door through the app. I don’t have that feature yet. If I’m not there and we forget to lock the door, I just do the alarm thing.

I had to downgrade my service. I didn't realize that I could downgrade it to just what I needed, which was just the video recording for the doorbell. I thought I was locked into the bigger package with the full alarm system but it didn't really suit my needs. We have a lot of coming and going in my house so I didn’t want to be navigating the whole system and turning it on and off. So we didn't end up using that. The best purpose for me and my home is just the video navigation. I don’t love the contract stuff and then having to buy all the equipment and then not use it. But I understand there's a purpose to that. Other than that, the customer service has been pretty good. They're responsive over the email.

I got my issue resolved finally but Link Interactive increased the price without even telling me and it was under a year or two into my contract. They said it’s in the fine print that they're allowed to increase the rate of my monthly service charge. But I had no idea. When I was signing up, no one said this could happen in a year or two in the middle of the contract. To me, it doesn’t make sense. I signed a three-year contract with the company. When we have a two-year contract with Comcast, the price doesn’t change. Even when it does, Comcast would say what the price would be for the second year. No one just buries it and says, “Hey, look, you’re stuck in the contract. You can’t go anywhere and the price is gonna increase.”

We’re fond of Alarm.com and we found Link there. Buying the system was simple and it took probably 15 minutes over the phone. They were good with their customer service. Their rep set everything up over the phone. When the unit came, I just put the system in myself and called Link up. They started monitoring it. The system worked the minute we put it up. Quality-wise, it’s what I expected.

Link Interactive offered an Alarm.com backend which was something that I was looking into as a good service to go with as far as alarm companies go. I had a good experience with the salesperson whom I talked to who really ran down all the options. He ran through some of the other Alarm.com companies as well, and when I spoke with those other companies, they confirmed what the rep had said to me when we spoke. I appreciated the honesty and transparency from him. The system I got from Link is better than the ADT system my parents have. It has more features and I like that I can use the app which is easy to figure out. Also, I can always control various settings through the main panel. Their equipment is of good quality as well.

Link had the previous company that I used to have. They also sent me a free monitor device. They were very flexible and good. I spoke to so many of their reps and they were excellent. I installed the monitors because they don’t provide the service installation. It was complicated. I still need to call Link because of some of the things I don’t understand. The thing that’s complicated for me is my alarm system. When it goes off, I don’t know if it goes into the center because nobody calls me. Other than that, the quality of the system is not bad.

The house we bought came with Link pre-installed and we transferred over. When we first started, we had some issues connecting the system because the cell network wasn’t fully working. We discussed a few things with their customer reps and eventually, we settled on going through Wi-Fi instead of doing the self-service. We liked their quick responses. The quality of the system is fine too.

I wanted to protect my belongings and my family. Link was a great system while I had it. They were really responsive and really helpful in picking out the equipment and the services that I needed. They didn’t really try to push me into anything, which surprised me. I was expecting kind of a high-pressure sales pitch and didn’t get any of that. They made everything really affordable. Initially, it seemed like it was gonna be too expensive to get all the equipment but somehow, they got the price down to 80 bucks. That was for everything including the nice panel. They were just wonderful.

Link Interactive's price is more reasonable than other providers. Plus, with them, there is no installation hassle during which someone has to come. It is a do-it-on-your-own system which is easier. Customer service has also been perfect. Their reps are always responsive whenever I call and they're always helpful and polite. Overall, I'm satisfied with Link.