ADT Self Setup Reviews

I've had a good experience with ADT. The sales rep informed us about everything. There were two different setups. In the original setup, someone else came out and did it. However, he did go against what we asked. We asked for the system not to be put into the wall because we weren't looking to live in that house the entire time. He still put it on the wall. But then I've moved since and I set up my own since I could not take it out of the wall. For this last one, I set it up by myself and it was super easy. Setting it up was really easy. Interacting with all of the interfaces is super simple as well. Just talking over the phone has been easy whenever I had to get my new system set up. It's all working well. The previous one was a touchpad one. The one that I have now is with the Google Nest and it's a little cylinder in the base. I like that they respond pretty quickly if it goes off.

My experience with ADT has been good. We had a couple of problems which were solved. We're still having another problem, which I still need to call in to solve. But so far, so good. Issues have been solved.

I've had ADT for a while. When my mom passed, it transferred under my name. When I got my services transferred into the new house I live in, the rep walked me through a lot of things and helped me understand the process. It was helpful that I talked to that type of person. They told me that I could self set up my alarm, and that was what I did. But there were some parts of the installation that weren't easy. With the sensors, I kept messing up. But the cameras were easy to set up, and now I got eyes and ears on my property. The system functions perfectly.

Overall, ADT is supportive. The self setup system has been straightforward for the most part. When I was having a problem, ADT was attentive to schedule an appointment and figure things out.

Before I moved, the ADT system was already at the house I had moved to and I just called and got it set up. Then, when I moved to my new location, I had to keep it and they sent a self-service system. But I can't use it because I don't have WiFi. So, it's been a big ordeal. I live in a rural area and they don't offer services. They only provide five megabytes but ADT is pulling one and it's $125 a month for it. I'm not doing that.

I called ADT and as we proceeded in negotiation, the rep told me about the self-setup option. He was very kind to me. The ADT Self Setup is very simple. It didn't work, but that's not their fault. I had a couple of issues with the gadgets that they gave me and I called in. The young lady didn't sound like she knew what we were doing. But other than that, it's been okay.

I saw a neighbor that had a sign in their yard and had an issue with security and decided to check ADT out. Setting up the system was easy and straightforward. But it's hard to change things on the app. I had to call customer service to get things like my address and billing information changed because it would not update it in the app.

My experience has been good. I check the system all the time. ADT was something that my parents used to use for our old house and I've wanted it for a while.

I had to call one of the representatives of ADT a couple of times. One thing was I had a question about the light on the base. It went from green to yellow or orange. Typically, that means there's an issue. But I was told that it would correct itself. I also have a control unit upstairs in the bedroom and both of them, the main one that came with the system and the one that I had to purchase separately, do not have a very good response. When you're trying to disarm and arm, it takes several tries.

When I was getting signed up for ADT, I told the guy that I wasn't ready to put the system up yet 'cause I have to paint the house. I'm also doing a lot of refurbishing in the house. I should have held off on getting ADT. Time has gotten by and they're charging me now for the monitoring. I hooked up the box thing and put it in a certain location, but I haven't hooked up anything else and it looks like it might be a while. I hope I end up liking it after I get it hooked up though. Another thing is the Yale door lock thing doesn't go with my door, and I hope that they have a brushed nickel finish.

The setup process at ADT was easy. It was a little time-consuming, though. But I didn't have any issues installing it. And everything so far has been good. The guy that I talked to to get everything set up was also good.

The ADT rep we worked with was very nice and helpful. He helped us sort out some issues that we were having. The videos that they had were also self-explanatory. So far, we've been enjoying the system.

State Farm sent out a letter that mentioned self setup, and I purchased the ADT system through the QR code. It was easy to do the self setup but I ran into a bit of trouble. One of the alarms set off from the sweat in my hands. It was very sensitive. Other than that, ADT seems really nice and the system seems to be working okay.

One of my coworkers said ADT is a good company and recommended it to me. When I needed help with the self-installation, I called them and the reps were able to help me. They gave me great directions to help me install the cameras. The app is a bit slow sometimes, but other than that, ADT is doing a good job. When Hurricane Helene was happening, the power went out in my apartment building, and they called me right away to make sure everything was good. They called to ask what happened because the same system went out.

I had one problem with ADT's online tools, but they worked it out. The sales reps were also knowledgeable, polite and accommodating. The first equipment was put in by an ADT person, then they shipped the second one to me and I haven't hooked it up yet. I’m not tech-savvy, so I haven't figured it all out yet.

ADT is good. They sent the system to me and said, "This is what it needs to do." It works and the setup was easy. However, they are bombarding me with emails and text messages that are about setting it up. I don't care about that. They should have just left it alone and I'll set it up when I need it. Other than that, it's fine.

When ADT called me and I said that they had to call me at a better time, the rep did that. She wasn't too pushy, but she was confident in herself and she recognized me. I like the self setup a lot, and I wanna upgrade and add cameras.

ADT's products are fine, but they're not the products. It's the service and it has been absolutely terrible almost the entire time minus the first interaction. It has been pulling my hair out. They sent me to collections for something they said was cleared and fixed, which was their mistake in the first place. Their customer service has been some of the worst I have ever dealt with. They're constantly sending me around, never solving the problems, and telling me stuff are gonna be done when they're not gonna be done. They caused even more issues with me when I told them I was at a 72-hour shift at the fire department and then shafted me even further with that. It's been an absolute nightmare with them. I would not recommend them to anybody.

The people that I spoke to on the phone, except for one occasion, were very nice. But one thing that would have been more helpful was if they would have asked if I had a split band system. I went multiple weeks without having my camera at all because my internet was not compatible with it. One night, it took almost three hours of trying to reboot the cameras to get it going. That wasn't something that they thought was an issue until the last person that I spoke to said perhaps I might need to have a split band system. She did a great job. I called my internet service, and lo and behold, it was the issue. Now that the ADT Self Setup system is up and running, I'm very pleased.

ADT's customer service is going well. However, if I open the door, the speaker would beep. It would be good if it would say "door open" or "garage door open".

My experience with ADT has been crap. I was told the system was very easy to install and it would take an hour or two. I paid a professional to do it, and he came in at 9 o'clock in the morning then left at 3:00. I couldn't afford any more than six hours and he never finished. There weren't stuff to hardwire the stuff into the cameras.

The sales rep was nice. But the setup which I did myself was a pain. I downloaded the other app for the doorbell cam. It works. I also did the Nest cam, and it works as well. But it's all a big mess. ADT needs to make it easier and offer free installations to make it better. If I could go over and do it again, I would just go through another company and buy the doorbell camera and the Nest cam, and just download that home app on my phone.

Though I didn't know what the options were, I like what we got. However, I didn't realize we had to set up the new ADT Self Setup system when we moved, and instead of the money stopping from one account and getting transferred to the other, I was getting charged on both sides of the house. ADT took 870 something dollars, and it took almost a month to get the money back. They finally terminated the other account and that was when they took the 870 something dollars. But part of it was my fault. I didn't get the system hooked up because I didn't realize that was what had to be done. I was so confused with all the phone calls between ADT Plus and Pro.

I'm not that happy with ADT. The guy I talked to on the phone was all right, but I'm frustrated with the installation. They sent the stuff in a box and told me they don't send representatives out here to set the stuff up. I've had the system almost two weeks and it's not set up. The only thing I was able to set up was the base. Everything else is incomplete.

The ADT fixed alarm company doesn't talk to the ADT Plus alarm company. When you sign an account, you're supposed to maintain an account for 36 months. When you're “switching products”, you're doing the “right thing” and both you and the salesperson are saying it's gonna work. You're being assured that nothing's gonna stop. But you end up getting a bill for terminating services prematurely, and ADT charges you for termination of services for over $1,000. Then you spend a month chasing down ADT to replace your money because they don't do it on their own. The excuse of ADT is technically, they're two different companies.

I ordered my ADT Self Setup system online. When I called back, I had to reorder another part and they were great. The installation was great as well, and their price is along with everybody else.

We've had ADT a few weeks and the representatives are very helpful but the system is very difficult. Some of the pieces for the self install system aren't quite the way they're advertised. The remote keypads are supposed to be wireless, but I have to plug them into an outlet which doesn't make them wireless. We sent a few of them back, and even wired, we had problems with them. It's a bit of misguided information, but all in all, the system seems to be good so far.

I had a pro install at one point, then I moved into somewhere that didn't need that extensive a system, so I just went with the self setup. I spoke to somebody to transfer my account from a pro account to a self setup account, and for the most part, it was good. We had one hiccup where they charged me about 600 dollars for early termination, and they weren't supposed to. I still don't have that money back. They said it was either gonna be mailed to me or posted to my account, but as of today, I haven't seen it. It is on my to-do list to call them this week going, "Hey, what's the status of this?" Other than the issue with the refund, everything's been smooth. ADT is really good and the price is reasonable.

We used to have ADT years ago, then I called them again. The sales part was okay, but the service wasn't that great. When I moved, I was charged for two months and I hadn't even gotten the system set up yet because when they say do-it-yourself setup, that's a joke.

I did a little research online and thought that the reviews were good. A new salesman with ADT out of the Kansas City area got in contact with me, but first, I called the local ADT office down in Chanute, Kansas. It's just south of here, and they were not as cooperative and nice, then I got ahold of the young salesman. This kid did a really good job, and that's the reason I bought the system. I didn't buy from ADT. I bought from this kid.

I called ADT Self Setup. They told me that nobody comes out anymore in the self setup, and told me that everything I ordered will be sent in the mail. I went through the instructions and did it myself. It was simple. It works fine. I feel more safe and more comfortable leaving the house or being at home. It's a good service to have.

Setting up the system was easy. Also, I don't have an issue with it.

ADT Self Setup is good for people who know how to do these things and are tech savvy, and they got all that stuff together already. Also, ADT needs to tell people what internet speed they need. They need to express that when people get these products and what they need to have first. We were trying to set this camera up. Everything runs except for my doorbell camera. It didn't connect. Everything else is connected. Even the sensors downstairs are connected. This is upstairs, by the internet stuff. Why are they not connecting? The internet company I'm using said it would work but it's not working. Even sometimes with the ADT, it would go out.

ADT Self Setup is trash. It keeps locking me out. I can't see my cameras. I haven't been able to see my camera all weekend. It was hard for me to get in. It kept saying the email doesn't match. I'm thinking about looking for a new alarm system.

I had an ADT DIY kit previously at my apartment. We were getting ready to move to a house. I just figured I would upgrade with ADT Self Setup. I remember getting an email saying that the upgrade could be free. I went digging for it and that was the case. I only ended up paying $50 for a couple of more sensors. I'm a techie. I like technology, so that stuff is easy for me. I intuitively can just pick up something and get it to work. So, when the kit came, I opened it, looked at all the pieces, and it was very familiar from the first one I set up. I went around and set them up. I didn't read the instructions.

I got a letter in the mail saying that both Michigan and Maryland were doing a thing through homeowners’ insurance with the free water monitoring system and I did the process online. It was easy and setting up the system was straightforward. I'm happy.

I have my own additional security system on the property. I needed ADT Self Setup because they are a monitored service. The insurance company wouldn't accept that I monitored the property myself. I have my own separate system with cameras and sensors that is local only. I was required to buy a monitoring service and that's why I chose ADT. I spent a total of 10 hours on the phone trying to get the alarm certificate over the past two and a half weeks. I spent over four hours on the phone in one session where I kept getting transferred to a different division, because I'm using their new ADT+ system.

They told me the setup was gonna be so easy to do and it took me three days to get it all set up by myself. Also, I thought I was gonna have an outside alarm but all I had was the inside alarm. I thought it was gonna be something I can put on the outside of the rental house I had it on.

ADT offers service technicians that come to your house so we went with them. It was excellent with the sales rep and the equipment is good quality. But the salesman for our our vacation home didn't really tell us about those cameras and that the batteries need recharging every month and a half. So the two doors are unprotected and the doorbells are out of juice right now and we're not there to power them up.

ADT Self Setup sent me out one base, but that didn't work so I had to ship that one back and they had to send me another one. It was okay.

Everything that I've talked to the ADT Self Setup rep about has worked out well. I got smoke alarms, but they only work if I'm here and ADT works wherever I am. So, it's an additional security. Check with your insurance company and see if you can get a lower rate because that would help offset your total cost.

ADT Self Setup is easy to set up. It took me less than an hour. The system is quick to notify me on what door is open or not. I like the simplicity of it. I am at peace. If you wanna be secure, get it.

My interactions with ADT were horrible. They still owe me money that they haven't refunded and they think that they can just keep offering me stuff. I moved from another place and it was just a whole mess with the self-setup because they didn't close the old account. They went in there and took money out of my account and it took me almost a month to get my money back. The last representative I talked to cleared the balance but the experience I had was horrible. I was dealing with that for like three months.

I was calling around for burglar alarm system and I talked to ADT. I made the sales rep aware that I already had smoke alarms here, which were here before I moved in and were not hooked up to anything. The rep said they'd take good care of that. I paid for the system and they sent me a package and it didn't have anything to connect the burglar or the smoke alarms to any facility.

I heard about ADT when I got something in the mail from State Farm. I was able to get through the setup just fine but I would like to have had something a little simpler in the way of a tutorial, to walk me through the entire process step by step. I still haven't connected the water sensor device. There are five of them and I'm still working it out. We're here almost all the time so I haven't activated the system for when we're gone. But everything's going fine. The sensors and the smoke alarm are fine.

ADT is popular and it’s what most people that I know have gone with. The setup, which includes hooking up the cameras took a good 40 minutes. The system is working properly. It's easily installed. So, ADT is a good company to go with. But I was supposed to get two wireless cameras and a Ring bell. I contact customer service about that and the rep said it was a mistake. I didn't get what the salesperson told me I was going to get. It was a promo.

I heard about ADT from one of my friends and I was interested in the equipment and prices. Dealing with the sales rep was fine and the online tool was easy to use.

My mom was the one who ordered ADT under my dad's name and the representative who sold it to us was supposed to give us a free camera. But it didn't come with the purchase. We had to end up buying a complete new one versus the sale that we were initially told that we were gonna get. Whoever gave us the offer didn't put anything down so nobody could track that down for us and that was a little upsetting. We had a little bit of a difficulty on some things during the setup but it wasn't that bad. We like the system. The quality is good and the cost is a little bit expensive but it’s okay.

The salespeople were friendly. I had an idea of what we were looking for from what we'd used at our previous home. Unfortunately, the only option was self-setup. I had to call a few times to get tech support but it seems to be good now. But I wish that they had somebody in the area that would do installs and that there was another option other than just self-install.

I called ADT the other day. But I couldn't get through. I'm gonna send them the cameras. My Wi-Fi isn't strong enough. They told me they will work since I moved. But the Google camera is different than the ADT cameras. Because I moved, I had to switch Wi-Fi. But the cameras aren't gonna work for my house. They also didn't send enough stuff. They sent the one for the doors, but they didn't send the motions. But I'd still recommend them.

My experience with ADT has been good. We're in the process of setting it up. My IT guy recommended them. Said that they were the best for what we needed. Everything looks good so far. It was between ADT and two other companies. We chose to go with ADT and so far, we're happy.

We will go to Aruba in February for two weeks. We wanted to have our house protected. We've got ADT installed. The setup was easy. We had to build out a little bit on the door. But we got these blocks and we put them in and it worked fine. I would recommend ADT.

I haven't finished setting my ADT up. It's a little more involved than I was expecting. I've got the Nest cam like the Ring set up, the doorbell set up, and I have the base set up, but I still have to do the sensors, the doors and the windows.

I've been with ADT for years now. I was with them when it was Blue by ADT. I couldn't install the first one so I removed it. I was instructed over the phone. At first, it was difficult for me, but I also had a friend there helping me. The first one, I would have to climb up to keep changing the battery when the battery is gone. The new one is much easier on the door. I also have an app. But I'm supposed to do some more following up with it.

They have good customer service. I had the wrong app and they helped me out. I had to download the ADT+ and delete the ADT Control. Their monitoring is good too. I use the app but sometimes, it's shaky. But they updated it.

Their website is good. I ended up picking ADT because their website is easier to use compared to others. I looked into Cove and SimpliSafe and I liked the ADT system better. Their app is great, too.

I've had a good experience with ADT. The rep I worked with was helpful. The Self Setup was easy. It's just the sensors sometimes go off by themselves in the middle of the night. I haven't talked to anyone yet about it. I just deactivated it and I haven't been using the system until I figure out what's causing it to do that. Because I have cameras as well, so I know there isn't anyone at the door.

I've spoken with the representatives at ADT through the phone. Our interactions were good. I'd recommend ADT.

I became a customer in October and have had a lot of issues going on. I've called customer service and gotten transferred seven times or about the majority of the times that I call. They tell me that they are transferring me to a tier three team or some other type of department or account management, but they don't ever give me any resolution to anything other than the two replacements that were sent to me. I've had to go out of my way and contact Google themselves about the devices and I've done their troubleshooting. I've had to split my router into a dual where it would run off at 2.4 and 5 gigahertz, and I've had to have my network from my internet provider run diagnostics on it multiple times. I've spent around 24 to 48 hours exactly into getting this system to try to work.

The box that ADT Self Setup gave me doesn't work if I tried to turn it off. That's a big deal, especially in a panic situation. And the app wouldn't come up. That's not a good feature because if I needed to hurry up and turn the alarm off and couldn't, that would cause ADT to call me. It could set off other things. That's horrible. Because I would panic, try to get the alarm off on my phone, and it would take a minute for the app to come up. I called ADT to ask them how to turn that off on the actual base. They said it was not set up like that. It was supposed to work through my phone. That's not true. I remember when I had Blue by ADT and it would work fine to turn off the base. But with this one, I could not even try to turn it off. I could put in the code and do what I was supposed to, but it wouldn't work. That's not right. But I don't know what I'm supposed to do about it.

I'm 68 years old. I'm very competitive in that area because I was able to connect most of the product. I called for additional assistance when it came to the new Nest camera that was added to the system. I found the system better than my past system, which was ADT Blue. But ADT Self Setup's camera with the alarm system need to be brought up to par as well. If ADT aggressively improved that situation, they would have a winning situation all the way around. The only drawback is that the camera does not activate the alarm. The camera does alert for motion and movement. But the most important thing is it should have the capabilities to activate the alarm and the arm staff.

ADT does a good job if you got the right person. My sales representative spoke nicely. I had no problem with him. We had a guy out here who installed the system, but he didn't do a good job. I called one of the ladies on the phone today. She showed me how to cut something. Then I called back to see if I can get somebody out here to move my camera up because the kids could climb up there and grab them and pull it down. They wanna charge me $198 just to come back to straighten it out. So, I told them, “Forget it.” Also, my wife can't get her phone set up to see anything. My son put it on my phone.

I don't feel good about ADT at all ‘cause the damn thing's not working. Someone keeps coming in my house and the system isn't catching anybody. Customer service helps the best way they can, but someone is still getting in my house. They could have gotten in my house yesterday and stole some of my clothes out of it. They've done it three times, and they're still doing the same thing.

My Ring cameras had stopped wanting to connect and I was looking for something else. I got the ADT self setup and it was super simple to set up. I talked to a rep when I set it up, and he was great. He made everything very quick. I was set up and signing paperwork in 25 minutes. I'm pleased with the system. It's easy to get used to. I've recommended ADT to a couple of other people already. A business partner of mine has just set ADT up with her business.

I was an ADT customer 30 years ago, and when I wanted to get a new system in, I called ADT first. The nice lady I spoke with suggested that for what I needed, I could do it myself. While I was somewhat skeptical of that, I thought I'd try it because I have a 40-year-old son who could help me with it. What I needed was somebody to come out and look at the old system that was in and more or less duplicate that with the newer Bluetooth things, but what I got was insufficient to cover the whole house. I could augment that, except I couldn't figure out how to set things up, and I kept getting glitches. My son tried to help, and he had similar problems, but he finally got it worked out.

I still haven't set up the whole ADT system. It's just that I didn't need the door sensors. I just needed the camera. What I have set up is really good. I feel secure. The team from ADT has been good when I've had to call them. I would recommend ADT. I haven't had a problem with them. They're easy to reach, and when I have had to call them, they're very respectful and they answer quickly.

ADT Self Setup's reps helped me out. I ended up buying the equipment.

ADT got the service to where I needed it to fit my budget. I'm glad with that. I went into this the first day thinking when I set the alarm, that I am fully covered. But now, I'm not for sure about that. I don't feel I'm being monitored. We've set our alarms off several times. I don't know if ADT realized that because we put the code back in rather quickly to silence any alarms, but we were never called by them to find out if we were okay. I'm wondering what has to happen here for them to call us.

I wanted a nice security alarm, and when I asked around with different people, they referred me to ADT. They said it's a good company to deal with. The setup was a nice process. I installed the system myself and the instructions and the programming were easy. The features I like are the recording and contacting the authorities if I need them. So far, everything's been good. I haven't had any problems or actions with ADT so far, and I don't think I can ask for a better alarm system. I would recommend a friend.

It took me forever to install the self setup alarm system. It has been a little bit painful and I wish I could have just paid the service. I'm not even sure if it's correctly installed. I plug it in and it shows green but the app says that the alarm is disarmed. But the Google doorbell and the Yale doorknob are working fine. I like them. I called today to have an install for the Yale door lock and they walked me through the process. I could not install by myself because the instruction was not clear in terms of scanning the QR code. It was not taking the QR code so I needed to manually input the serial number. But the serial number that was in the instruction was not the one. It was another serial number and the guy on the phone helped me to identify which one was.

The sales rep helped me to get a good deal and was very respectful and knowledgeable. My experience was fairly simple, especially with the self-service option. Overall, it was a very good experience.

The sales rep was good, and I went with ADT because of their package. I did the setup myself, and it was easy. The system is good so far. The only issue I had is there was an extra $200 that was not mentioned during the sale. The rep said it was part of the bill, but that wasn't what was told to me.

I've had my system for three years. I got the outdoor camera and the hood box, the hub inside. It makes me feel safe and it's all good quality.

ADT is great. We have a new construction home and we haven't moved in yet, but the system has been really helpful with building and all the contractors going in and out. All the communication and access is really great. However, it's interesting because my husband does aviation videos, and he was surprised that the cameras weren't a higher resolution for that price. We also have to call the company back on the setup because there are little details that we need to have the guy come back and help us with. He was really nice and I can't believe he did everything through the whole process, but he installed the doorbell crooked. Every time we walk up to it, it's crooked so it doesn't look nice.

Everything was perfectly fine. The lady that I called the first time was wonderful. She asked me what I wanted. She gave me a quote. They were out next day. I liked that I can, "Hey, Alexa, pull up the cameras. Hey, Alexa, play this." It was a little monitor that was in my kitchen. The only problem I had was with the price. I canceled because the tech came and upgraded me on all this stuff and it drove my price up. I had to go with somebody else because they said that they would have to come get all the stuff and reinstall all the stuff again for me to get the price. And at the time, I needed protection. Everybody at ADT Self Setup was nice about it and helped me out.

I've always liked ADT because I've had it before. I just hooked the system up and followed the instructions. It was easy to set up. When I was first setting it up the Nest wouldn't connect like I needed it to. When I called to get help, the reps were prompt in helping me and calling me back with follow-up. They were very good. Sometimes, the system blinks out. I wish the battery life was longer. But it's okay because I can unplug it, and charge it up during the day. But it's a good system.

Instructions were very simple on the box. The system was easy to install. Also, it's very easy to use. I like the base. It's easy to turn on and off.

The sales rep that I dealt with was respectful and informative. The customer service is good. The Nest cameras are great. However, I'm not really a fan of the other equipment. I installed most of the things myself, which took me a minute to think of the spots. I didn't have any knowledge per se or good ideas of where I wanted some of the equipment. So it would have been better if someone walked me through that and give me more information where an ideal location for a device would be.

ADT is a great service to protect your home. Everything's working fine with. They've always been very responsive with any needs that I had. Sometimes, price isn't as important as people think. It's more about who can give me the product that I want. I have that with ADT.

Everyone has been very helpful. Other than I did a location transfer and it has been a mess from there. I was promised a certain number of sensors and I only got shipped a couple. When I tried to get that resolved, I was on the phone for over an hour getting passed from one person to another to try and get anybody to help me. Then I kept getting charged for my old system. So, I called to get that resolved and it's still not resolved. I never seem to be able to get anyone that can fix my problems. Getting in contact with ADT is fairly easy. But the problem is getting in touch with the right person. Overall, their system is great. But the behind-the-scenes customer service is not great.

Get ADT Self Setup. I feel safe with the system and it has been easy to deal with. When you’re not at home, you wanna have something in place. We can monitor what is going on. Everything works well. The only problem is I didn't get the camera fixed yet, but I'm gonna move from this location soon. Close to when I'm going to move, I'm gonna request if some of the materials could be taken off and brought with me. Self-installation can be challenging at times if you don’t understand it. It’s better if you have somebody there.

I'm a past ADT customer from 2018. I had their service for a couple of years, but I wanted it to be online. I wanted to be able to control the system from my phone. I went with Vivint and they had all that already set up. But I had an issue with them and wanted to see if ADT had any packages. I was thinking that my past the sensors would be compatible if I switched back to ADT. I told this to the salesperson whenever I called ADT and she didn't say anything to dispute that. I told her I only had two sensors that were out, so I was only going to order two sensors. I didn't order a motion or a smoke detector. But they said it's not compatible with anything else. I had to order everything. One person told me I could call to see if they could help me out with that.

The sales rep was cordial. He did his job and installed all the equipment. Before he left, he made sure the equipment that he installed was working properly. However, the front doorbell ring only lasts 48 hours and it's dead. I gotta recharge it. The back doorbell ring which gets as much foot traffic but doesn't get any much car traffic lasts for a couple of weeks.

I got the ADT Self Setup system and ended up calling ADT to walk me through some of the stuff over the phone. The biggest negative was getting it set up. I bought the system in May but couldn't get ahold of anybody to set up my system until three weeks ago. I ran in circles with ADT. I talked to customer service. I talked to ADT+. I talked to this person and to the manager of this place. I almost returned the entire thing. But the people who I talked to to get the system set up were very helpful and knowledgeable. They knew what they needed to do. I had somebody on the phone and they told me who to call. I called them and they called me back an hour later to finish setting it up. There was no running around in circles with me trying to call ADT back to help me get it set up.

The experience was quite horrendous. I spent time on the phone with sales reps and compared ADT to other companies. I was leaning towards ADT because of the integration with the Google equipment I already had. I also shopped other big companies as well as a few locals and ADT ended up being the middle of the ground for what seemed to be better equipment. I had full conversations with ADT folks on the phone. I told them about my home and the types of windows and doors that I had. That resulted in me placing an order and I received the kit.

We had ADT at a prior home, so when we moved it to the new one, we called them first things first. I had to have help with the setup. We live in an area where we don't have really good cellphone signal, so the new hub didn't work well at the beginning. The setup process was straightforward. The only issue that we faced was they've moved to a new google-based system and our house is pre-wired for the old type of system. We were bummed we couldn't use the existing wiring, but in terms of the installation and the knowledge of the tech agent, it was all great. I'd tell people to give ADT a try.

So far, everything works well with ADT. Their customer service reps were very professional.

I thought that ADT Self Setup would be a good, safe choice, and a better experience than what I am experiencing. The people are nice. They know how to help. But they don't want to have someone come out and fix what they need to fix. They always want to do a virtual or try to talk me through it. I keep telling them that's not gonna work because the issue is something that I cannot fix. It has to be someone who is skilled to do it because it hasn't been set up properly. So, someone needs to program it, especially with this smart lock. Someone has to come in and do that. They were never set up properly in the first place. I can't even use my back door unless I use my phone.

Having a technician come out was way out of my budget. So, I spoke to a sales manager in the area for ADT and set it up to where it would just be a self set-up. But he ended up having to come out to assist with the set-up because there were some difficulties with the door chirps and the actual Ring doorbell itself. The system would not sense the sensor. The chirp wouldn't go off.

I had ADT 20 years ago but this time, I was just doing research online and ADT appeared. They offered a significant discount to me up front for the package that I bought. But now, they're trying to charge me for it on top of what I had already paid. There was no agreement up front to pay for something in addition to what I was paying for. So, I paid 1,200 dollars and now, they're coming back at me for this other amount. Everything was online and I did the order initially. After I paid for all the equipment, I got an email and there were a bunch of scrambled-up numbers on there. I sent the email over to them and I didn't understand it. I asked them if anybody has ever paid a portion up front without some sort of agreement for a monthly repayment over time because I didn't do any of that. I paid for it and got all the equipment I was supposed to get. It's a self-install and I've installed about a quarter of it and I'm still working on it.

The person who installed everything was great. The person I spoke to about having to transfer my ADT to a different location, and he was able to get me the portable hub, that was amazing. It was great. I didn't know that we had that option. Setting up the system was self-explanatory. Very easy. If you needed help, you could call and ADT Self Setup could walk you through it.

ADT's sales rep was really good. Everything went well. It was an easy setup. I had a little issue and I called and they walked me around through it.

The agent I worked with came out to the property and gave out information to the manager and she distributed information to the staff so we could potentially distribute it to customers. I took it upon myself, considering I just moved, to inquire about the service. The setup process for the system could be streamlined much better than what it is considering what ADT has to offer. It does not necessarily have anything to do with the agent. It’s just if you don't get it done by ADT, it's hard. My wife and I are a little bit older but we pride ourselves on being techy. We said setting the system couldn’t be this hard. But it’s frustrating. In this day and age, if you have a DIY, they should try to make it simple for you.

The reps were very patient and knowledgeable. They were all very nice and I appreciated all of their help.

The technician who came out and installed the ADT system did a very good job in hooking everything up. But the salesperson on the phone told me a lot of things that weren't true. When the technician got there, he said he couldn't do this and that. The salesperson told me that there was supposed to have been some type of deadbolt system that could be controlled from my phone or my pad, but that wasn't feasible. Also, the installer couldn't put a camera on it because that particular alarm didn't carry a camera.

I had ADT before and recently, I got their self setup system. Everything is good but every day they keep sending me a document that I need to sign, and I already signed it when the technician was on site. So I don't know why they keep sending it.

The ADT system is excellent. The sales rep who sold me the ADT was very professional. I called them back with different questions and they were very professional and customer service-oriented. They treated me nicely.

I had to have help setting up ADT. There were numerous issues. It was very frustrating on my end because it took four different Saturdays to finally get this done. But the last person I worked with was amazing and phenomenal. He was on the phone with me for two hours. This guy would not let me go until we got it figured out. He hung in there. He did a good job.

I find the ADT a little underwhelming. There are not a lot of options. We used to have “Visit”, and you could do a “Silent Arm”. But apparently, either I am unable to find where you can do a “Silent Arm” or it's not available on this keypad and base. But it was a self-install and it was easy.

ADT is fine. The reps answered all my questions during my initial call.

The ADT rep I worked with was helpful, knowledgeable and smart. Every question we asked, he had the answers for. I'm happy with my experience with them.

They were very good. They were very helpful on the phone. The salesman I talked to was very confident. He was not pushy at all and he got me set up with exactly what we were looking for. Overall, I was very satisfied with my experience with ADT.

When I first started out with ADT, the customer service was really good. But lately, it doesn't seem very good like it has been at everything and I'm concerned about it. The representative who I first dealt with took my payment over the phone and was supposed to schedule a technician to come out. But the technician never came out and I never received a phone call. They apologized for it, but still, that was a huge problem that you don't know that your technician didn't show up and there was a problem with the account. So that raised some red flags. Right now, I'm still waiting to get my services transferred and placed a concern to them and they said, "Oh, we'll get back to you." I'm still paying for services.

I ended up canceling the service for monthly monitoring with ADT because of the difficulty I have had correcting issues with the system starting with it having the wrong address to dispatch. I spent over 300 minutes and numerous phone calls trying to resolve the issue. Once they changed the address, they deleted all of the devices and sensors that were attached to the system. I'm 1,500 miles away from the location of the self-installed system with no ability to reconnect sensors until the end of the month. Because of all of the mistakes and their inability to correct my issues, I canceled the service. But they were not condescending. They were apologetic. But they do not have permission or the ability to resolve issues and it's always they have to pass you to a different department to resolve the problem. And every time you're passed, you end up in the wrong department with people who cannot help you.

The Self Setup up was fine as long as I had access to one of the reps from ADT. The rep was very helpful. I could not have done it without a representative. When I called, they walked me through it. My experience was good. The motion detector comes with screws but it's still not clear to me how the screws go into the motion detector to hold it on the wall. So, I used the adhesive tape but it did not work. The motion detector fell down. I still don't know how to install it with the screws they gave me. There were no instructions how to use the screws.

I had one little issue starting out with ADT. I ordered a package deal but it came all messed up. So they had to send the other stuff out. Then when they sent the other stuff out, which was for more cameras, I told them, "Ma'am, this still ain't right because this is supposed to have been a camera for the back end too." They said, "Well, we didn't charge you for that." Everything that the rep told me about it, he called it back out to me and it did have a front and back camera in it. But now I get it. They would say they didn't charge me for it, but the rep was calling the stuff back out.

Everything's been fine with ADT. I've had it for a very long time. Seeing the sign sitting in people's posts or yards let me know that it was well-trusted or well-versed. We recently got a system a month ago for our new home in Oklahoma. So, it's been fairly new there but so far, everything seems good. Everything seems to be working correctly.

They're pretty quick to answer my questions and get me back rolling if I get off track.

All I wanted was the cameras and not the notification services where ADT would call the police if the cameras saw anybody. I'm retired, I stay at home, and I like to see who pulled up in my driveway. If we called the police out here, we would be lucky to see them in an hour. ADT Self Setup wanted to push hard on the notification services and I explained I didn't want them, but they kept asking me and I explained again I didn't want them and they pushed and pushed until I finally told them, "I'm not interested. Don't mention that again."

If you're gonna go to a security company, ADT Self Setup would be the one I would recommend. I had good a experience. The tech that was here explained everything, and had me very much situated. I like the letting me know the ins and outs of the house, when the door is open and when it's secured.

I had ADT 20 years ago. I still have stickers up on my windows. I was not satisfied with the company I'm with now and called ADT. They had a better plan and better service. So, I had them come out and install their services. I had to install my outdoor camera myself. The technician took care of everything else. It was very fast. The technician doesn't do electrical work. Since I used to be an electrician, I knew how to do it. All I had to do was take off the existing wires and hook those up for my wires, and it was good to go. It was simple. Everything hooked up fine. Everything works great. I love the whole system. I want to keep it. The quality of the cameras were great. I loved it. It's a bit more than what I'm paying now. But it was worth the service. And customer service was great. Unfortunately, I found out I was under a contract with the company I have now. So, I had to cancel ADT.

I don't like their customer service.

We had a technician come out for the installation of our ADT Self Setup but there was a part that he couldn't sell us for some reason. So, he recommended we call back. I called back two weeks later to get that stuff added and I was told that they could just send that out to me. Then I could either watch a video or call if I had any concerns. It was a glass break detector and the instructions were in the box. It was unbelievably easy to install and it took 15 minutes total. I liked having the technician at the beginning to tell me what I needed and to do the hard stuff. But if I need to add an easy part, I'm doing that 1,000% again. I also like the phone interface. It's very intuitive and I like the assurance of being able to check on my phone to see what's going on at my house.

A few months back, I was calling areas and getting quotes. The guy that I spoke with at that time came over and showed me a couple of options, but I didn't go through with it. When a promotion was available, he reached out to me and told me what ADT had and I decided to go ahead with it. The representative, Corey, told me once equipment comes, he can come over here and walk me through them and that's what he did. Setting up the equipment okay. However, I thought I would've had a better view from how my camera is, and sometimes when I turn my system on, I have to log completely out and log back in in order for my code to work. It happens at least once or twice every day that I use the system.

The dealer I purchased through was good. He guided me on what I should buy and which I should need. He walked me through the entire process and he was good at explaining. He helped me install the ADT equipment as well. It went smooth without any issues.

The rep stated some things that would happen in prices, but when we signed up, those things changed. We had another carrier and the only reason I changed was because our equipment was getting older and I wanted to update it. So, I was looking for someone that was a little bit more reasonable on cameras and equipment and I found ADT.

The lady that set me up was super patient and stayed on the phone with me while we tried to get ahold of my wife. Everything went smooth.

I highly recommend ADT Self Setup. The rep made sure it covered all the bases of the things that I needed. I had a good experience.

I just knew about ADT and once I got my home, I ended up getting the same system. It’s excellent. The features work perfectly and I've never had an issue with them. So, it’s been going good. I called customer service about getting assistance on how to set up my home base and I had an issue signing into my ADT account because my wife called for me to get the ADT system and she ended up making the account under her email. The reps assisted me with getting my account switched under my email and I was able to log in and set up the home base, and get all the detectors working with my app. I can use my app now and it works well. The system is responsive and there's nothing much to do once it's set up. It's good to go.

My solar panels are functioning and all my cameras, except for two that I need. My doorbell and backyard cameras are not working and I've tried calling ADT to come out. They had an appointment scheduled but I found out it was a remote one and the guy I talked to on the phone said he didn’t even know why ADT scheduled it. It should have been a technician coming to my house. So, I've been dealing with that. Then, ever since ADT took over solar panels, you can't get anyone out to the house because they've shed all the places down around here that work on solar panels. The customer service people are okay but they are not very knowledgeable on the cameras. They transferred me to Google and Google has called me back. People shouldn’t go with ADT and they also shouldn’t get solar panels for the ADT, especially if they live in this area. Because if something happens, they won't come and work on anything.

I work in a leasing office and this guy came in and explained to us how ADT works. The tech who came in and started everything was very knowledgeable and assisting too.

The sales rep was awesome. I received the products, and the only thing I'm dissatisfied with is the Google Nest for the doorbell. I ordered that and I'm going to return it. Otherwise, for the security on ADT, it's awesome. I prefer and I would recommend everybody to ADT. They're great.

A family friend referred an ADT representative, and I got the equipment two weeks ago. I did the installation myself, and it was easy. I'm thinking about adding on an outdoor camera, but I haven't decided yet.

The ADT guy came and helped me with the setup, and so far, everything runs fine. I've had a good experience with ADT. It was customer-friendly and helpful. Their price is a little more though.

ADT is a really good company. People I know had the system, and I had it before as well. This time, the sales rep was very nice, kind, helpful and knowledgeable.

I've had ADT for 10 years and their customer service is okay. Their price could be lower though. Overall, I'm satisfied.

ADT has been good. When I called over the phone, I got transferred a lot 'cause nobody knew what to do, but my issue ended up getting resolved.

So far, my experience with ADT has been positive. Somebody called me to make sure that I was doing okay getting the equipment set up. My brother was able to come over and help me install the equipment, but I have a few last pieces to put together. So far, all the equipment looks really nice and we really appreciate it being sent over. I just have the online setup portion and the Google Nest part to finish setting up.

I love my system and I've never had a problem with ADT, the home security. However, I'm having an issue with my reimbursement. I ended up calling and having to pay for a technician to come out to set everything up. They brought their own supply, so I was instructed to send back the other equipment. The system was installed on the 18th, and I sent back the self-setup equipment on the 19th. Not only did I have to pay to send it back through FedEx, but I still haven't been reimbursed for the self-setup equipment that I purchased, which was almost $200.

I had a wonderful relationship with my company before ADT bought it out. I'm sure that I'm just getting used to it, but my experience has not been good so far other than the operation of the system is good. It's just the people that are not good. I was trying to set up my equipment and it was a nightmare until I found the right lady after sitting around the block for about 15 minutes. After that, it went really well.

I found ADT via a blog on the internet that was comparing different security systems. I went straight on to the website, purchased directly, and it was a fantastic installation process. I've canceled the service though. When I signed up, there was a discounted offer via the website for some of the equipment. So I added on a bunch of sensors, a fire alarm and smoke CO2 detector, etc. At the discounted price. I paid the full thing upfront. The equipment arrived and it was installed, then I checked my account about two weeks later. It showed my account was in a deficit for the remainder up to the full amount, which was highly frustrating.

My experience with ADT is going good, so far.

The ADT sales representative was concise and straightforward. He explained to me what kind of services they have. The two guys who came over and set up my system worked really diligently and it took them about four hours. They were professional and they did a good job. The neighborhood I live in is pretty quiet and peaceful, but there's a lot of crime all over. So having ADT gives me a sense of security and I feel good having it in there. I was with A-TECH when I first moved into my house and I had them for about the first six and a half years and I couldn't possibly be more dissatisfied with them. They were very unprofessional. It got to a point where the alarm I had with them broke and they sent four different technicians out on five different occasions. But none of them could figure it out.

I was referred by my sister-in-law to ADT and they are really good and helpful. They're available 24/7. I was having issues with my alarm. It was saying there was an error on the sensor, and the rep walked me through how to fix the error. I like the system. It's very secure. It works great for what I need it for. I like the talk and listen feature as well. I could see my kids real time and talk to them without a lag. I would highly recommend ADT if others are looking for a security system for their house.

I've had ADT before and I recently ordered from them again. I've had very little interaction with their reps but so far, their product is good.

An ADT rep talked to me and I wanted to try them because this is my first security system. He was great and he didn't make me feel dumb because I had so many questions about it. So far, I'm enjoying their service. I live in an apartment and I live upstairs. So every time a person comes upstairs or downstairs, I can see them. I order online a lot and the UPS guy generally throws my package on the porch. But now, I can tell him to place it in front of my door.

I had ADT in the past and it was a great experience all around. I went with them again and the reps were very attentive and knowledgeable of the service.

I called two hours after the system was installed. The alarm system started going off by itself. It was supposed to have been installed in June. When they came, they said they couldn't install it because of the high speed internet was in and out. When the company came out to check the lines again, even though they laid new lines before ADT come, and they gave me new boxes because this was a new company I started with in May for Wi-Fi. So I had two new boxes before I even talked to ADT. I had new lines laid from inside out, because I was a new customer with them. When the ADT tech showed up, he said that it wasn't adequate. He told me it was probably the box. But I said, “No. If anything, maybe it's still the line. Because they just buried it..” It was working fine with the other company I had and I said I didn't have any issues.

The tech who came out was very nice. It took him a little while. He had a few issues, but we ended up getting everything. He explained a lot to me and he was very professional and put everything where I wanted it to go. Also, when I called their customer service, I had no problem getting in touch with anybody. Usually, I would call a couple of times and I would be able to go straight through and talk to somebody. But I think I'm getting billed too much, so I was gonna call, and I have an issue with my equipment. Within three weeks, my battery is dead and I would think they would at least last several months, so I don't know if the battery was old, used, or defective.

I had a really good interaction with the sales guy. But I had issues with certain placements for the window and the doors. ADT has the self tutor but it doesn't have an option for the different ways that windows open. So I had to figure that out myself. When it came to the door, there was an inch and a half gap from where you put the sensors and it would have looked terrible with the spacers. You would have had to have used at least an inch of spacers just to make them equal. So I had to figure out a way to do that without spacers and I got that. But the issue that I came across with that was sticking them onto the door, taking them off, and sticking them on. Most of my sensors that are on the doors don't have any stickers on them. I had to go to the store and buy that tape. I got them all to work.

ADT is professional and they have 24/7 monitoring. Setting up the system wasn't difficult at all. I'm a techie person and I know how to read. I followed the protocol on how everything works. If a person doesn't know how to read or understand, that's when it's a problem. The system has been amazing. It’s keeping wolves, coyotes, possums, skunks, rats and whatever uninvited guests away. A maintenance person had gone in sometime last week and it set the alarm off. ADT contacted my sister who I have as an emergency contact.

It was very difficult to do the self setup system, especially putting the doorbell in front and the camera at the back. A guy that I know came out and put it up for me. We did the sensors by the windows fine but as far as the doorbell, you have to screw it into the wall and try to fit it on down on the base part. It was real tough and we got aggravated and upset about it. We did it in five days. I also can't get the camera to record at the back as well as the front. I'm an older person and I don't know how to do it all. ADT's customer support has been good and they've put me to the right places but it's too expensive. Every time you get somebody to come out, they charge you by the hour and it's a half an hour. That's a little bit much. I also hate the part that you have to take the doorbell off and charge it up every four to five days. It takes eight hours to charge it up completely.

ADT offered me lots of support post-purchase and they're wonderful. The salesperson who came out to discuss the product was exceptional. He answered all my questions, was very thoughtful, and considered all of my concerns. He was very professional.

I am not happy with ADT. I had it for two days, and it wouldn't let me on the back door. And when I called, they said it's 150 an hour to come out and 45 every 15 minutes. I said, "I just paid you $2000. I don't think so. I'm not paying you a nickel." So, they came out, they had to call the manager to get it approved, and they didn't charge me. I have had to buy $30 worth of batteries to put in the sensors because they went bad. I've got them on speed dial for the front door camera because that quits working. I have charged it four times and it keeps saying it needs to charge.

Customer service is good but I have problems setting the system up. It would be helpful if I have a tech person so I'm trying to get somebody to come in.

The sales rep was friendly and respectful. The setup process was easy. The technician was very patient with getting everything done.

I called ADT to get the regular system where a tech would come out and get it set up for me, but the salesman set me up with the self setup which I didn't know anything about. He was a little misleading and should have been way clearer about doing that. I complained about it because I couldn't figure it out. They made me sit on the phone on hold for over two hours to get somebody and they sent someone out. The tech that showed up to the house didn't even know what he was doing on setting it up then proceeded to tell me that if he did anything, it was gonna cost me $300. That was out of whack.

I was in the process of moving from one apartment to the other and I had no clue the ADT setup happened until I got moved. Then, they wanted to hook up my service in my new apartment. They told me I was gonna get the same thing that I had with Adler. As it turns out, I did not. I had a doorbell camera and I was supposed to get a door sensor and three window sensors. Because I have a dog, the technician said it's going to set off my sensor anyway. In the end, we didn’t communicate well, and they didn’t either.

Initially, I found ADT exciting, but later on, it wasn't that great of a service. It was challenging for me, especially because of the installation part which was done in my house. It was not that satisfactory. There was a technician who visited my house. Initially, when I spoke to the marketing folks of ADT, they set me up with so and so amount for all the quotation and what I asked them for. When the technician came over to my place, he revised it after looking at my house. He said, “Go with this. Go with that.” The bill came up all the way around like double the amount, which I was anticipating from the starting amount which was quoted to me. It was almost double the amount even though they said they have given a lot of incentives to me. I wasn't that satisfied after the technician has visited and then he added the amount which was almost double just for adding a few more sensors or items.

I had Google and they were phasing out. So they switched me over to the ADT Self Setup. I don't think I'm connected to my phone, but it's okay.