ADT Self Setup Reviews

I had ADT 20 years ago. I still have stickers up on my windows. I was not satisfied with the company I'm with now and called ADT. They had a better plan and better service. So, I had them come out and install their services. I had to install my outdoor camera myself. The technician took care of everything else. It was very fast. The technician doesn't do electrical work. Since I used to be an electrician, I knew how to do it. All I had to do was take off the existing wires and hook those up for my wires, and it was good to go. It was simple. Everything hooked up fine. Everything works great. I love the whole system. I want to keep it. The quality of the cameras were great. I loved it. It's a bit more than what I'm paying now. But it was worth the service. And customer service was great. Unfortunately, I found out I was under a contract with the company I have now. So, I had to cancel ADT.

I don't like their customer service.

We had a technician come out for the installation of our ADT Self Setup but there was a part that he couldn't sell us for some reason. So, he recommended we call back. I called back two weeks later to get that stuff added and I was told that they could just send that out to me. Then I could either watch a video or call if I had any concerns. It was a glass break detector and the instructions were in the box. It was unbelievably easy to install and it took 15 minutes total. I liked having the technician at the beginning to tell me what I needed and to do the hard stuff. But if I need to add an easy part, I'm doing that 1,000% again. I also like the phone interface. It's very intuitive and I like the assurance of being able to check on my phone to see what's going on at my house.

A few months back, I was calling areas and getting quotes. The guy that I spoke with at that time came over and showed me a couple of options, but I didn't go through with it. When a promotion was available, he reached out to me and told me what ADT had and I decided to go ahead with it. The representative, Corey, told me once equipment comes, he can come over here and walk me through them and that's what he did. Setting up the equipment okay. However, I thought I would've had a better view from how my camera is, and sometimes when I turn my system on, I have to log completely out and log back in in order for my code to work. It happens at least once or twice every day that I use the system.

The dealer I purchased through was good. He guided me on what I should buy and which I should need. He walked me through the entire process and he was good at explaining. He helped me install the ADT equipment as well. It went smooth without any issues.

The rep stated some things that would happen in prices, but when we signed up, those things changed. We had another carrier and the only reason I changed was because our equipment was getting older and I wanted to update it. So, I was looking for someone that was a little bit more reasonable on cameras and equipment and I found ADT.

The lady that set me up was super patient and stayed on the phone with me while we tried to get ahold of my wife. Everything went smooth.

I highly recommend ADT Self Setup. The rep made sure it covered all the bases of the things that I needed. I had a good experience.

I just knew about ADT and once I got my home, I ended up getting the same system. It’s excellent. The features work perfectly and I've never had an issue with them. So, it’s been going good. I called customer service about getting assistance on how to set up my home base and I had an issue signing into my ADT account because my wife called for me to get the ADT system and she ended up making the account under her email. The reps assisted me with getting my account switched under my email and I was able to log in and set up the home base, and get all the detectors working with my app. I can use my app now and it works well. The system is responsive and there's nothing much to do once it's set up. It's good to go.

My solar panels are functioning and all my cameras, except for two that I need. My doorbell and backyard cameras are not working and I've tried calling ADT to come out. They had an appointment scheduled but I found out it was a remote one and the guy I talked to on the phone said he didn’t even know why ADT scheduled it. It should have been a technician coming to my house. So, I've been dealing with that. Then, ever since ADT took over solar panels, you can't get anyone out to the house because they've shed all the places down around here that work on solar panels. The customer service people are okay but they are not very knowledgeable on the cameras. They transferred me to Google and Google has called me back. People shouldn’t go with ADT and they also shouldn’t get solar panels for the ADT, especially if they live in this area. Because if something happens, they won't come and work on anything.

I work in a leasing office and this guy came in and explained to us how ADT works. The tech who came in and started everything was very knowledgeable and assisting too.

The sales rep was awesome. I received the products, and the only thing I'm dissatisfied with is the Google Nest for the doorbell. I ordered that and I'm going to return it. Otherwise, for the security on ADT, it's awesome. I prefer and I would recommend everybody to ADT. They're great.

A family friend referred an ADT representative, and I got the equipment two weeks ago. I did the installation myself, and it was easy. I'm thinking about adding on an outdoor camera, but I haven't decided yet.

The ADT guy came and helped me with the setup, and so far, everything runs fine. I've had a good experience with ADT. It was customer-friendly and helpful. Their price is a little more though.

ADT is a really good company. People I know had the system, and I had it before as well. This time, the sales rep was very nice, kind, helpful and knowledgeable.

I've had ADT for 10 years and their customer service is okay. Their price could be lower though. Overall, I'm satisfied.

ADT has been good. When I called over the phone, I got transferred a lot 'cause nobody knew what to do, but my issue ended up getting resolved.

So far, my experience with ADT has been positive. Somebody called me to make sure that I was doing okay getting the equipment set up. My brother was able to come over and help me install the equipment, but I have a few last pieces to put together. So far, all the equipment looks really nice and we really appreciate it being sent over. I just have the online setup portion and the Google Nest part to finish setting up.

I love my system and I've never had a problem with ADT, the home security. However, I'm having an issue with my reimbursement. I ended up calling and having to pay for a technician to come out to set everything up. They brought their own supply, so I was instructed to send back the other equipment. The system was installed on the 18th, and I sent back the self-setup equipment on the 19th. Not only did I have to pay to send it back through FedEx, but I still haven't been reimbursed for the self-setup equipment that I purchased, which was almost $200.

I had a wonderful relationship with my company before ADT bought it out. I'm sure that I'm just getting used to it, but my experience has not been good so far other than the operation of the system is good. It's just the people that are not good. I was trying to set up my equipment and it was a nightmare until I found the right lady after sitting around the block for about 15 minutes. After that, it went really well.

I found ADT via a blog on the internet that was comparing different security systems. I went straight on to the website, purchased directly, and it was a fantastic installation process. I've canceled the service though. When I signed up, there was a discounted offer via the website for some of the equipment. So I added on a bunch of sensors, a fire alarm and smoke CO2 detector, etc. At the discounted price. I paid the full thing upfront. The equipment arrived and it was installed, then I checked my account about two weeks later. It showed my account was in a deficit for the remainder up to the full amount, which was highly frustrating.

My experience with ADT is going good, so far.

The ADT sales representative was concise and straightforward. He explained to me what kind of services they have. The two guys who came over and set up my system worked really diligently and it took them about four hours. They were professional and they did a good job. The neighborhood I live in is pretty quiet and peaceful, but there's a lot of crime all over. So having ADT gives me a sense of security and I feel good having it in there. I was with A-TECH when I first moved into my house and I had them for about the first six and a half years and I couldn't possibly be more dissatisfied with them. They were very unprofessional. It got to a point where the alarm I had with them broke and they sent four different technicians out on five different occasions. But none of them could figure it out.

I was referred by my sister-in-law to ADT and they are really good and helpful. They're available 24/7. I was having issues with my alarm. It was saying there was an error on the sensor, and the rep walked me through how to fix the error. I like the system. It's very secure. It works great for what I need it for. I like the talk and listen feature as well. I could see my kids real time and talk to them without a lag. I would highly recommend ADT if others are looking for a security system for their house.

I've had ADT before and I recently ordered from them again. I've had very little interaction with their reps but so far, their product is good.

An ADT rep talked to me and I wanted to try them because this is my first security system. He was great and he didn't make me feel dumb because I had so many questions about it. So far, I'm enjoying their service. I live in an apartment and I live upstairs. So every time a person comes upstairs or downstairs, I can see them. I order online a lot and the UPS guy generally throws my package on the porch. But now, I can tell him to place it in front of my door.

I had ADT in the past and it was a great experience all around. I went with them again and the reps were very attentive and knowledgeable of the service.

I called two hours after the system was installed. The alarm system started going off by itself. It was supposed to have been installed in June. When they came, they said they couldn't install it because of the high speed internet was in and out. When the company came out to check the lines again, even though they laid new lines before ADT come, and they gave me new boxes because this was a new company I started with in May for Wi-Fi. So I had two new boxes before I even talked to ADT. I had new lines laid from inside out, because I was a new customer with them. When the ADT tech showed up, he said that it wasn't adequate. He told me it was probably the box. But I said, “No. If anything, maybe it's still the line. Because they just buried it..” It was working fine with the other company I had and I said I didn't have any issues.

The tech who came out was very nice. It took him a little while. He had a few issues, but we ended up getting everything. He explained a lot to me and he was very professional and put everything where I wanted it to go. Also, when I called their customer service, I had no problem getting in touch with anybody. Usually, I would call a couple of times and I would be able to go straight through and talk to somebody. But I think I'm getting billed too much, so I was gonna call, and I have an issue with my equipment. Within three weeks, my battery is dead and I would think they would at least last several months, so I don't know if the battery was old, used, or defective.

I had a really good interaction with the sales guy. But I had issues with certain placements for the window and the doors. ADT has the self tutor but it doesn't have an option for the different ways that windows open. So I had to figure that out myself. When it came to the door, there was an inch and a half gap from where you put the sensors and it would have looked terrible with the spacers. You would have had to have used at least an inch of spacers just to make them equal. So I had to figure out a way to do that without spacers and I got that. But the issue that I came across with that was sticking them onto the door, taking them off, and sticking them on. Most of my sensors that are on the doors don't have any stickers on them. I had to go to the store and buy that tape. I got them all to work.

ADT is professional and they have 24/7 monitoring. Setting up the system wasn't difficult at all. I'm a techie person and I know how to read. I followed the protocol on how everything works. If a person doesn't know how to read or understand, that's when it's a problem. The system has been amazing. It’s keeping wolves, coyotes, possums, skunks, rats and whatever uninvited guests away. A maintenance person had gone in sometime last week and it set the alarm off. ADT contacted my sister who I have as an emergency contact.

It was very difficult to do the self setup system, especially putting the doorbell in front and the camera at the back. A guy that I know came out and put it up for me. We did the sensors by the windows fine but as far as the doorbell, you have to screw it into the wall and try to fit it on down on the base part. It was real tough and we got aggravated and upset about it. We did it in five days. I also can't get the camera to record at the back as well as the front. I'm an older person and I don't know how to do it all. ADT's customer support has been good and they've put me to the right places but it's too expensive. Every time you get somebody to come out, they charge you by the hour and it's a half an hour. That's a little bit much. I also hate the part that you have to take the doorbell off and charge it up every four to five days. It takes eight hours to charge it up completely.

ADT offered me lots of support post-purchase and they're wonderful. The salesperson who came out to discuss the product was exceptional. He answered all my questions, was very thoughtful, and considered all of my concerns. He was very professional.

I am not happy with ADT. I had it for two days, and it wouldn't let me on the back door. And when I called, they said it's 150 an hour to come out and 45 every 15 minutes. I said, "I just paid you $2000. I don't think so. I'm not paying you a nickel." So, they came out, they had to call the manager to get it approved, and they didn't charge me. I have had to buy $30 worth of batteries to put in the sensors because they went bad. I've got them on speed dial for the front door camera because that quits working. I have charged it four times and it keeps saying it needs to charge.

Customer service is good but I have problems setting the system up. It would be helpful if I have a tech person so I'm trying to get somebody to come in.

The sales rep was friendly and respectful. The setup process was easy. The technician was very patient with getting everything done.

I called ADT to get the regular system where a tech would come out and get it set up for me, but the salesman set me up with the self setup which I didn't know anything about. He was a little misleading and should have been way clearer about doing that. I complained about it because I couldn't figure it out. They made me sit on the phone on hold for over two hours to get somebody and they sent someone out. The tech that showed up to the house didn't even know what he was doing on setting it up then proceeded to tell me that if he did anything, it was gonna cost me $300. That was out of whack.

I was in the process of moving from one apartment to the other and I had no clue the ADT setup happened until I got moved. Then, they wanted to hook up my service in my new apartment. They told me I was gonna get the same thing that I had with Adler. As it turns out, I did not. I had a doorbell camera and I was supposed to get a door sensor and three window sensors. Because I have a dog, the technician said it's going to set off my sensor anyway. In the end, we didn’t communicate well, and they didn’t either.

Initially, I found ADT exciting, but later on, it wasn't that great of a service. It was challenging for me, especially because of the installation part which was done in my house. It was not that satisfactory. There was a technician who visited my house. Initially, when I spoke to the marketing folks of ADT, they set me up with so and so amount for all the quotation and what I asked them for. When the technician came over to my place, he revised it after looking at my house. He said, “Go with this. Go with that.” The bill came up all the way around like double the amount, which I was anticipating from the starting amount which was quoted to me. It was almost double the amount even though they said they have given a lot of incentives to me. I wasn't that satisfied after the technician has visited and then he added the amount which was almost double just for adding a few more sensors or items.

I had Google and they were phasing out. So they switched me over to the ADT Self Setup. I don't think I'm connected to my phone, but it's okay.

I am over 75 and ADT Self Setup is not something that I'm able to do. I had a person over here assisting me with the setup. However, we ran into a lot of roadblocks so it took a lot more than even that person thought. There were a lot of errors on their part. Things got confusing. But now that it's over and set up, I enjoy it. My thing where you press in as to turn it on and off went out because I had ADT. I called to get a replacement, and what they sent me was the new system component. They sent me the new system component, which was ADT+. It's a different system. The thing that I had wouldn't work with what I've got, and there was an activation code for that that was not included.

ADT Self Setup came out and set it up for me. The first day after the guy came out, I was very satisfied with this. I told the guy that set it up to take 644 out of the credit card. The guy said, "No need to do it now." I called them and they raised it from 644 to 800-something. I don't understand that. They also told me I had three days to cancel and I was getting ready to cancel on the third day. The system hadn't worked like it did that first day. Also, the tech came out the one time to reconnect me and show me the way it works. Today, I set an alarm and locked the doors and came back in, alarm was still on, it didn't do anything.

I called in to get a set up for a system and the person was pretty friendly, but a couple of things that they said turned out not to be true as far as the system. I thought I was to have three door cameras, but it turned out to be two. But when the contract came out, there were two there for that price. Also, I understood that there were to be the smoke alarms attached and I had to order those aside from the system later. I'm going to have someone come and put those up. They didn't attach to the old ceiling two things that he said that they would. I guess I misunderstood a couple of things that he said. And the price turned out to be more than what the gentleman on the phone quoted me. But the system is working fine and I have no problems with it.

I like the features of the ADT Self setup. We haven't paid the bill yet for this month. And we don't want it to get shut off. But at the same time, our thermostat is controlled by that. As far as the quality of the service, it’s great. It does well for us. They also communicated very well with me throughout the process. Because we couldn't pay all that money upfront. The rep, Gavin, would keep in touch and see if we still wanted it. Gavin was amazing.

We wanted to try a security system and hope that it will continue to work for us. The ADT rep was knowledgeable and seemed like it would be a good fit for us. The installer came and installed the door sensors, the camera and Ring doorbell. He was very kind and easy to talk to. However, we've had some issues - false alarms and batteries not working. The police came because we weren't home and it was a false alarm. The first guy on the phone from ADT said it could have been a spider or a fly that set it off on the sensor. I said, "If that's the case, it's not gonna work for us." Another guy came out and checked it. He said it was a malfunction in the sensor. He replaced it and we haven't had a false alarm since then. Hopefully, we're gonna get those things ironed out.

The setup went pretty smoothly. I like that the system is convenient and I can control it from my phone with an app. The cost seems reasonable too.

The setup of ADT was easy. It took two hours. The performance of the system is great as well. ADT is cheap too.

I had a good interaction with the sales rep. Everything was fine.

I like ADT's service. Every time my alarm is gonna go off, they always make sure they call and let me know. I love the company. Their prices are good. I like it. I have to get another routing box, so I could be able to use my camera. I can't use my camera right now because my Wi-Fi box won't connect. Other than that, it's working perfectly fine.

The sales rep was eager to promote the product. They set it up for me but they made a mistake twice during the shipment. They sent the wrong power cord so they came in twice to set it up. But the system works well so far. It helps monitor when people pass by my house. It's a little sensitive though. Most of the time, when a notification pops out saying someone is in front of my garage, I turn the camera on but see no one.

It's been good with ADT. I've had it for seven years and my parents also had it when I lived at home. The phone app is nice. That's what we use mostly. The price is affordable as well. However, I've moved it around to several different spots in the house and I get a 1-800 call every day saying that my base doesn't have cellular connection, but it's hooked up to my Wi-Fi.

It's been good with ADT. The self setup system is easy. The features are cool.

I like the ADT self setup system. It's very helpful. I have recommended them to my family and my friends.

I like the setup and the functionality of the system. If I move, I can take the system with me. But the difficulty with this system is, especially for a person who's not tech-savvy, it's very difficult to set up. There's no way that a technician can come out and help you set the equipment up physically. I'm very tech-savvy and by the book. I know how to follow instructions, especially when I have it on paper in front of me. But even for me, it wasn't to the T exactly of the steps on how to set the equipment up. For an older person, they'll just go, open the package up and start pulling tags. They don't even know that they need to be completely set up in the app to set the equipment up.

The ADT sales rep, Whitney, told me they got a new service and she could hook me up. She also told me I could take it with me wherever I go. But if she had not come over to help me do that "self-install," I would have thrown it out the window and run it over three times. It was terrible. She wasn't getting paid to do that but I couldn't have done it without her. I could never upload the stuff originally. You gotta do some kind of pairing thing, and I couldn't do that on my phone. She happened to have an iPad with her. We paired the first thing on that then we went back to my phone. But it didn't work with my phone. Thank God, Whitney had another device. She even had to call a guy who was amazing. We were on the phone with this dude forever. He stayed on with us the whole time. It was over an hour and I would have sat in the corner and wept.

I haven't been able to set up my doorbell ‘cause I have to go on the website and look. But it's a little bit harder to do than the rest of the stuff. We also had a couple hiccups ‘cause ADT had the wrong mailing address for the equipment. But other than those, it's been great.

ADT has very good customer service. Any time I've ever had any issues, it doesn't take me long to get someone on the phone to figure out what's going on. My battery goes out of my system and they normally ship out whatever parts I need within a couple of days. So, I've had a good experience with them.

I've known about ADT for years but I just went to the website and researched self-setup before purchasing. It was self-explanatory and easy to set up. I’ve had the system for a few months and the quality is phenomenal. I probably could have gotten answers on my own but I just called ADT for ease and the customer service was as good as I hoped. Everything’s been great.

My experience was really good when I contacted them. They scheduled the appointment right away and they did everything really fast. Someone from ADT came and did the set up and the system has been perfect.

My ADT is plugged in, but my sensors do not work. I've been asking for somebody to come out and set it up for me. They've been calling me for payment, but I have not used the equipment at all. Because of the way that my door's online, it doesn't set it. When I open the door, it won't send me a notification because it's not set up correctly. They haven't got someone out to help me. I've been working. I've been on the road. But I've noted that down a thousand times when they kept calling me back. I even asked them to send the stuff back. They said, "You're past your 30 days." And we're gonna have to do this because it's past 30 days. But I've been saying it since the first week. I'm very dissatisfied.

I couldn't get up where they put the cameras in. I'm disabled and I can't get up like that. So they came in here and did it. I still have a few more questions about a few things. But I've been able to use the system. It's a good service to have.

It's been a little rough with ADT. The police have shown up three times for false alarms. I had to turn the system off so the police wouldn't start charging me for it. The power also went out and for some reason, the router isn't working. Even on the cellular backup, we're getting tons of motion reads but no one's been able to help me figure out why. The whole system isn’t completely installed correctly. They said I was gonna need some Netgear Nighthawk repeaters. I've been on the phone with IT support three times but nobody knows how to install it. The cabin is two hours from my house. I'm not gonna be able to get up until the 28th so now we're just sitting here without an alarm system. The cameras are still working and I get a notification when they pick something up but now, I have to watch to see if there are any notifications.

The ADT sales rep was awesome and really helpful. The setup is easy when it comes to setting up everything like the cameras and stuff through Google Nest. I just wish the clarity was a little bit better of the Wi-Fi signal. My Wi-Fi box is towards the end of the house. A lot of the time, the cameras buffer because they're in the front outside. I just wish their connection was a little bit stronger. But with the system itself from ADT, everything's simple. It is also easy to navigate. I really have no issues with ADT.

I had moved and ADT told me I had 90 days to get the system hooked back up or I'd have to pay my contract out. But they were already sending me a bill, saying that I owed them $2,000 and I was only into week three. I had no place to put the system in. I was buying a house, but I hadn't closed on it yet. ADT was trying to charge me the getting-out-of-the-contract fee. It kept popping up, and my bank would call me and ask about it. I told them not to put it through. ADT had it on my charge card after they told me they took my card off. But they didn't take my card off, and they were still trying to charge it. The bank rep recommended that I get a new debit card so ADT could no longer do that and that was what I did.

The cameras are put up and I can see outside but I don't know how to set it up to where like if somebody tried to break in, the alarm would go off. I need somebody to come out here to show me how to work the whole system. When I called them to place a order for the ADT service, the guy told me it was a self-service. But I need somebody to come out here to set it up because it has never worked since I've had it. Also, it's always busy and they take so long to get somebody on the phone. I don't like that. And they would ask if I want a callback and I would give them a callback number but they'd call me back 45 minutes, sometimes an hour, later. I have had no good experience with them to where I feel comfortable and safe.

I still got some stuff to do like the door monitors, but everything works great. We're gonna be out of town for an extended amount of time and we feel much safer leaving our house with ADT taking care of the security and being able to monitor it. There's still some stuff I've gotta learn. I have family members who are gonna be checking the house and I looked at it but I'm not sure how to put a code in for them to come and go. They're separate from the one that my wife and I are using. But as far as the camera in the backyard, it's fantastic and when I was putting the smoke detector up, I dropped it, caught it in my hands, and it said that somebody was tampering with it. That's how good it is. We're getting exactly what we need. One of the other things that I like is that if there's anything that I need, they are there and they monitor it. I've gotten follow-ups so it's not like they just sell the equipment and then that's it.

The set up of my ADT was pretty easy. I've had them before as well. Everything seems to work fine. It's great.

I had Xfinity for a few years, then I saw ADT's commercial and the Xfinity stuff was acting up. I gave ADT a call a couple of years ago, got their service and I've been running their system ever since. It's the best I've had, so far. I ordered new equipment from them a couple of months ago, and everything was great. The guy was attentive to my needs and made sure I had everything I needed.

All my family have ADT, and everyone's using it right now. The system is great. It's useful and easy to use, and I've already recommended it.

The price is affordable, and the sales representative was okay, but the online customer service experience was poor. I was trying to get new sensors put in my back door because they fell down while they were installing, and my call was transferred three times from one person to the other. They didn't get back to me, and the problem is not yet resolved.

The lady that sold the equipment was nice. However, I still have a couple of cameras I haven't set up 'cause the self set up is a little difficult. It's not the technical part, it's more on me trying to set it up in my house at a certain angle. It's mostly trying to hang it where I want to hang it. For a self setup system, it should have been cheaper.

So far, my experience with ADT is okay. I was disappointed with the sales person and the technicians. I had a problem and I was told that somebody was going to come out within a couple days. I was sticking around the house because they gave me a window between 12:00 to 4:00 and nobody showed. It was resolved a couple days ago, but I had to wait a couple days. I still had to wait for another technician, and they gave me another window for that technician to show. He came out maybe six hours within that day. Overall, ADT is not the best of the best, but that's a contract that I'm stuck with right now.

I have an an ongoing issue with ADT. The reps have been okay, but I've had a lot of issues with this whole service so far. When I do call, it seems that I'm tossed around, but no one's really able to help. They just send me to the next person to the point where I talk to 10 people in one call and not get my issues resolved. So, it's been a little frustrating.

I kept asking the guy to install a camera on the back of the house and he refused. So, after everything was done, I had to call ADT and purchase another unit and put it in myself. Everything else was fine.

I needed a system, so I googled and got ADT. The self-setup was simple. The features and quality are all good.

Everything's good with ADT. I did everything over the phone.

Everything has been spot-on with ADT. One time, the plug fell out of the wall and I didn't realize it had. But I got a notice from them saying that there was a power outage. So, it's going to be great once we get all the equipment put together and fired up. We have the door thingy set up right now but we haven't put the doorbell in. I'm a little nervous about the alarm part because I'm afraid I'm going to screw it up and accidentally set it off. I'm home all the time with a house full of kids and dogs. And I just want to make sure I don't mess that up. But I'm excited about the cameras. I just got the solar panels for them, so we don't have those set up yet. But the quality of the cameras look fantastic. I've been looking on buying stuff on my own but what we have from ADT is better quality. It was a great opportunity.

The rates were cheaper for me to go directly to ADT instead of going through Xfinity. So, I contacted them myself and their sales rep was awesome.

Don't make the ADT Self Setup your first option, explore others. And if all those other options suck, then maybe you can compromise with ADT. I did the self setup because it was cheaper, and the process was easy. But one time, my back door sensors gave a burglary alarm and it got the police over. But it was just a false alarm. Despite that, it did alert pretty quickly and got the police out there. That's what we're paying that security system for, but when there's an actual emergency.

I got ADT through my insurance. I thought it was gonna be free, then I learned it was gonna be a monthly charge, but it's not that much. So, it's fine. I have to pay for the cameras. Other than that, the rep was very informative, and my shipment came right away. When I installed the system, it took time to install, but it was easy instructions after. Everybody has also been good whenever I’ve had to ask questions. So far, everything's good. The system notifies me when anything comes back there in the view of the camera.

The system still doesn't work, and ADT still charges me. I never could get to the setup because the app wouldn't work on my phone. ADT tried to fix it, but they could not. Nobody even gave me the option of having somebody to come out and look at it. They told me to call back some other number. I called them back, and they told me that I had not tried everything possible to fix it. They set me up a virtual assistant appointment where they called me to try and fix it, and this person could not fix it. She said, "Yeah, I don't blame you for wanting to cancel it. I don't know how to make it work." So they transferred me over to someone to cancel it. I'm up to 10 hours on the phone with ADT and they still can't make it work nor will they give me my money back despite a six-month money-back guarantee. I have since bought a different alarm system that works.

ADT Self Setup's rep was excellent.

I know ADT Self Setup got good security. ADT is a well-renowned company. I had a few little issues. But when the tech came out, he fixed them for me.

If you have Google, go with ADT. It's something we like. It works good for us. The pricing is good. They always have a bit of discounts or savings here and there. They're easy to work with most of the time besides one little problem. But overall, I like it. I started off with ADT by Blue, and I wanted to get more sensors. I went to the ADT Self Setup website and saw they had a discount on a brand-new system. So, I went with the whole new system and gave my Blue system over to my sister-in-law.

I just wish to have a pin pad in my house, to not always have my phone. I dig it out of my pocket a lot. That is annoying. Other than that, ADT Self Setup's rep was super cool. She told me that she had the system and did the self setup herself. She said, "Just by talking to you, I could have confidence that you have common knowledge and you can read. I feel like that's really all you need." She also said that if there was an issue, there was an 800 number that I could call and would be walked right through.

It's pretty good with ADT so far and I will tell others about it. The only thing is that anybody that you ask about a security system, they always say they have ADT. They don't know to have anything else.

ADT has been around for a long time and it was the only one I knew at the time I decided on them. Dealing with the sales rep was not bad at all. When I started with ADT, the doorbell was ringing inside the house but now, it does not ring inside the house at all. From what I got, the price was okay. But I didn't get much.

I saw ADT off the internet and dealing with the sales rep was positive. Whoever came out and put the equipment up didn't do a good job but after that, ADT worked with me and another tech came out. She was awesome. The total price was a rip off though.

I almost had a break-in and I decided to get ADT. My sister has it. Dealing with the sales rep was good.

When I purchased the package, the rep said it was easy to install but I’m a senior so it was a little bit complicated, especially for a woman. So, I had to hire somebody. They had to download the web app and contact ADT so it took a couple of hours. But besides the installation, everything's okay. ADT is good. I've been using it for a long time.

Everything's been great so far in my experience with ADT. The reps did a good job. They were attentive and were here quickly. They got it all set up quickly.

Setting up the ADT Self Setup was very easy. The quality is good. We spoke with them once about getting our certificate to submit to insurance and we had no problems.

I love ADT. It gives me notifications if someone is at my door or someone is outside doing something around my house who's not supposed to be doing it. It's a great system to have.

I had ADT a couple of times in a couple of homes and when I inherited this house, I decided I wanted to put it in here. I had to have one of the representatives come in and install the ADT self-service for me because I'm in a wheelchair. He got the system in in one day and it has worked great since I've had it. I turn it off and on every day using my cell phone and can do it wherever I am. I can also check and see what's going on. I've got a camera that shows out the front and I can see what's happening out there. The only thing I don't like about it is it sends you updates every time something happens. Somebody can walk down the street and if it catches them walking, it sends me a notice saying somebody’s in the front yard. But I've only had it for just a few weeks now and I've been happy with the way it works.

Dealing with the sales rep from ADT was good but I wish the package came with more stuff in it and a little bit more details. They have a home base setup but I have no keypad for the door. So, it’s a little difficult. When you got a big two-story house and the only noise I have is on the little base station, I got no keypad downstairs at the door, I gotta run upstairs or do it on my phone. The cameras have a hard time staying connected and there's not a lot of options for setting up. Either turn the camera off or it’s on and it records and wastes the battery super fast.

I knew about ADT a long time ago because my family got it. When I reached out to them recently, their sales rep was good and their price was reasonable.

The day after ADT set up the cameras, the front cameras went out. We had to call them to come back out and they said they were gonna send somebody out. My boyfriend took off work and came home so somebody would be here. Then they said, "We're not coming today. That's for someone to walk you through it to do it yourself." We don't have a ladder and we couldn't do it ourselves. They tried to charge us $100 to come back out and said they couldn't come back out for another three days. We were without a camera in the front where we needed the camera the most because we had just had a vehicle stolen in front of our house. That was a big deal for me because we were paying for protection that we didn't have.

It's been a good experience with ADT. Their reps were respectable and well-mannered. They weren't overfriendly. Whatever work they did, they cleaned up behind themselves. They did what they needed to do to get the job done in a timely manner. I was pleased with everything.

ADT came in and did the set up professionally. The sales rep was great. After the setup, he came, answered some questions for me and helped me get things rolling. We're very happy with ADT. It's been a very good system. It's very easy to run as well.

When I needed a home security system and looked at several different companies, ADT seemed to have a really good reputation, the setup seemed it was gonna be simple and it was at a decent rate. However, I didn't receive all the equipment. Some of the equipment that came don't work and some of them that came are the wrong equipment. It wasn't very easy and customer service is unavailable. I tried for two days. It was a lot of troubleshooting thinking that I was doing something wrong. I wasn't able to get anyone on the phone to help me troubleshoot any of it.

When I bought a new house, I wanted a little bit of security. My dad has ADT and I went with them as well. It's cheap and setting it up was hassle-free. It's plug in and play. It was that easy and it works well. I'm safe right now with the cameras and the system that I have.

I didn't wanna have to wait on anybody to put together my system, and I like that ADT does the self-setup system. But when I got the system, I learned that I should've had a little help because my front door sensor is off track. I called one day when I first hooked it up, but I was on hold a long time so I never called back. But I feel comfortable having the system. I set it when I leave and unset it when I come back home from my phone.

I had some issues when I was setting up my ADT system. If my parents had gone through that process, they would not have been able to deal with it. I kept getting stuck when I was trying to set up the base between the WiFi step and I spent a really long time there. I eventually had to reset the base and do that twice. But I was able to get through to the next step after a couple of tries. The other issue I had had something to do with the door and window sensors. They're a little bit finicky and I had to order spacers for them separately because I have a very small difference between where the window is and where the frame is, and it wasn't enough to close the sensor. So I had to get two spacers for each window and door. I had the Nest sensors before and they didn't need any spacers. So, I didn't really expect to need that with ADT.

ADT is way better than my last system. The rep was informative. She explained stuff and answered all my questions. She won me over.

I got a call this morning and they said I have an overdue balance. I told them I'm on autopay and they said the autopay didn't go through, and that I'm 31 days overdue. That's the first time I heard about it. They didn't send me any emails. I asked, "How am I on autopay and the card's active, but I'm overdue?" They said there was a payment for $50 that went through and there's another $9 payment that didn't go through. That was ridiculous. But other than that, it's been good. I trust the product. I like that ADT has Google products that you could integrate with it. Setting it up was very easy as well. I've had Google products so setting up Google products is nothing new to me. It's as simple as setting it up in the app.

After some people broke into my backyard, I needed security cameras. My daughter and son decided that ADT looked the best and a guy came out to install the system. He was very nice. But their customer service rep didn't explain anything to me about the price. I made several calls because they kept taking money out of my bank account. I was upset about that because no one let me know. Aside from that, the monitors that I have keep going on and off. I don't know if it's the weather or what. When I say, “Hey, Google, show me backyard,” it'll say, “Connect.” Then it'll say, “Try again.” When it comes back on, I usually have to say, “Show me side camera.” Then I go back to the backyard. Despite that, if my friends are going to invest in home security, I would recommend ADT. Their system is accurate and very good.

I had ADT in Columbia and loved it. So, I used them again. They looked really good on the internet and the guy I talked to on the phone was great. I like what I got and the equipment is good. But they gave me no assistance once I got the stuff and they would not even talk to me. They said I paid for a self setup package and I was on my own. But I knew nothing about the system and I had to hire somebody to put it in. ADT was horrible and I am not happy with them at all. I also don't know if I'm being monitored by them now. But if I am, I'm cutting it off because they do a crappy job.

It was an easy and quick experience. Everything seemed to go well. I would recommend ADT Self Setup.

When it comes to security, I'm going with who I've heard of for many years. We had ADT when I was a kid and I've heard about them 30-something years ago. So, I had their rep come over here and set up the security system. He was great and so far, everything is performing well. I love it and I've referred ADT to three different people.

ADT's reps came and set-up the system for me. But my experience has been terrible ever since I had the system. An ADT worker came and fixed something on it. But every day, it goes offline. They had me download an app and my WiFi is great. But they said they don't know why the system keeps going offline. I keep calling and telling their representative that my service is going offline about ten times a day, but nobody's doing anything about it. I also told them that I didn't want this second monitor but they never took it out and I'm still being charged for it. Their customer support was okay. But I was telling one of the representatives on the phone that I wasn't provided with the charger for the camera and she said that usually people have Android chargers. So I should be able to find a charger in the house. But I don't have Android. I have an Apple phone. All in all, I wouldn't recommend ADT.

ADT's reps were wonderful. They were very professional and courteous. When you ask them a question, they have the answer for you and walk you through situations that you might be having. When I was having problems with my ADT, I called in and the rep went through everything with me to set my alarm back up.

I'm not happy with ADT. The system is new but it has a bunch of bugs. It sets up the alarm on its own when nobody’s in the house. The sensors go in and out. Sometimes on the main door, the sensor works but sometimes you can walk in the house and the alarm never goes off even though it's set. I called ADT and they wanted me to do remote stuff. I told them they need to come out and check this. But they don’t want to. They just want to keep pushing the IT people on me. But there's something wrong. The thing is not working and their IT guys can't help it if the stuff is not working on site.

I went with ADT to get rid of the company I was with but I'd take my previous provider. There was a master console where if we wanted to leave, we hit the button and that was it. With ADT, I gotta hit and then I gotta put in a code number. Also, their console is not lit up so if I come in, in a dark area, I gotta make sure I turn a light on first before I can hit any codes to deactivate or activate it. The system works but I don't like the operation of it at all. It looks like cheap chunk of toys.

We have a Google system in our house and ADT Self Setup's security system integrates with the Google system so we went with them. They shipped us everything new and it was pretty self-explanatory. They do a good thing. Once you put it all together and turn it on, they delay notifications for seven days. That way you can screw up, test it, use it, and try it. That was handy. And they tell you what's gonna happen. We gave them a passphrase and if something goes wrong, they would call and if we give them the passphrase, they don't do anything. If we don't, they call the cops.

I didn't want self setup but it wasn't as bad as I thought it was going to be. The first time I set up one of the motion sensors it was really late at night and I could tell that the first rep I spoke to was new. He had to look stuff up. I called back the second day and the second rep was very knowledgeable and thorough. He stayed with me the whole time on the phone.

During the sale setup, I paid for everything before the equipment got shipped to me. But then after I set up the service, they're telling that I have not paid anything and they were asking me to pay again. There was a double charge on my account and I had to call multiple times and fight with the billing team. Also, I felt like I was kicked around like a football, which I did not like at all. I don't think the customer service reps have an idea of what they're doing and they're just footballing me around, which I absolutely hated. I was able to resolve it after multiple phone calls and I had to wait for 15 days for it to reflect in my account. Other than that, I'm satisfied.

Everything is working fine. I've enjoyed it. I lost my husband on May 25th and I feel more secure with it at night.

I needed something quick and in a hurry. I called other companies and it would take longer to ship. ADT shipped faster than they did. Setting the ADT was easy except for the window sensors. They were a little challenging. I didn't really know how to do them. I just stuck them on there in some type of way, but they work. It's great. It's also reasonable. But for some reason, my camera goes out frequently and I have to troubleshoot it. It gives you the option to try to troubleshoot it. I'll just take it down and I put on the charger for a little while. I go through all the steps that I'm gonna do and then it works again.

I'm very pissed off with ADT. My experience is very bad. I've been with them for about 22 years. I love their service. It was very good. But what happened was I relocated myself to a different state. It was from California to Arizona. So, when I was in California, their service, cost, and response were very good. They merged with Google and started using Nest. When Nest was a completely separate company, it was very good. But when Google took over, they could not keep the quality of the product. Their service is very poor. Now, they merged with ADT and then a stupid thing happened. Google and ADT became one company.

When I moved into an apartment, the guy said it was easy to do the ADT self setup. So, I got it and I didn't find it difficult. Usually, I suck at that kind of stuff since I'm not a guy for technology at all. I've also had no issues with the system's performance and I like that I can check it from anywhere because I have two dogs. If you're needing security services, ADT is the one to go to. I taught martial arts in the Marine Corps and I got plenty of guns. But ADT is there for me when I don't need to use those.

In a prior house that we had just sold, I had Google Nest cameras that I really liked that I had to leave behind. I bought a package from ADT as part of the setup. The only thing that we've had issues with is the hub that it all connects to, sometimes, it needs a reset. Their customer service was really good. They were quickly able to pinpoint what they felt was the issue. Now, if we've got that issue, that typically resolves it. We've got young children, so the texting during certain times when they're entering or leaving the house or a sensor goes offline is really nice because it's right in front of you.

I got an email about the ADT program because I have a State Farm Insurance and it was a nightmare when I called in. Supposedly, this was some brand-new program that just rolled out and it took three different phone calls to finally get someone who could walk me through trying to set it up. I kept having to call a different number because the number I called that was on the material didn't get to the right person. They didn't know what I was talking about. They were trying to transfer me and then I get hung up on and I had to call back. I finally talked to a very nice lady who helped me do some of it. But it's a little beyond my capability to finish installing the system. It involves screwing something by my door and near my water heater. I live alone. I'm gonna have to ask somebody to come help me install it that's handy.

At first, I was nervous about going purchasing the ADT Self Setup. It costs more to send a technician out to do the setup for you and it was cheaper if you set up the system yourself. But once their rep explained to me how the setup was, and they also had the video, it was great. It went smoothly and I love it. I wanted to set everything up to make sure it was correct and the installation took at least about 45 minutes. So far, the system's functionality is great. I have a family member who took a look at the picture from the camera and they said it's good. Everything is secured and ADT is great to have in the home. I would also let my friends know that the self setup was easy to do.

I've seen ADT on Facebook and advertised on the website. And I've seen some positivity. My dad is an ADT customer and once the representative got there, he told me about the ADT Self Setup. I'm tech-savvy and it was self-explanatory walking through the process of setting up the system. If you're tech-savvy, it would take 30 minutes or less. For someone who is not, it will be a little different given you have to go through the ADT app, set up an account and then you'd have to go through the Google Nest and set up an account, and then link the cameras. If you were able to set up one account, which would set up your ADT account and also a Google account, it would probably be a little bit easier. But it was okay for me.

ADT's sales rep came out here and helped me through the process. There are two apps that you have to download. There's the Google and there's the ADT app. If you want to look at your cameras, their rep told me that I needed to go to the ADT app instead of the Google app. The ADT app doesn't show you the full footage of the camera. So, you have to click on the Google app which says it deletes it if you go to the ADT app and then go to the Google app. So, you always have to go to the Google app first, which takes time. So far, I'm still doing that error because I'm not sure which one to go to first and that's what I don't like. Other than that, I like the setup. But I had to get the battery one. I couldn't get the wired system because I had to ay for it out of pocket. The price is fine, too. I'm not able to use my other cameras now because it has to be Google compatible. So, that put me down a couple of hundred dollars.

I set up the installation date with ADT and it was incredibly frustrating trying to understand the person on the other end of the line and they didn’t know how the new deal works. I told them to just pull the plug on it. Then, I got an American woman, who called me and said they’d call next week and get this sorted out. But she never called back. They said they were at the point where the equipment has been installed and they need just to make the connection. I asked how much it was gonna cost to send me somebody to make that connection and the rep said they don’t do that. So, I ended up going with another company to do it, who came and did the connection and charged me. It was a negative experience with ADT. I'm in a hospice situation right now, which was why we put this system in, and it made me feel sicker.

I liked ADT Self Setup's price, equipment and customer service. They listened to me, heard my problem, and fixed it and got someone out here the next day. Get ADT. It’s the right choice. I love my system. I came from Xfinity, so I know bad home security systems when I see. ADT is not one of them.

The system is all right and while I'm not dissatisfied with the service, I'm dissatisfied with how the self setup unfolded. It was a nightmare. It took almost three weeks with multiple times on calls with ADT. There were some issues on their side, and the system could not be activated. The sales rep had to chime in, and he was calling customer support directly to help. He helped enough, but from the customer support side, they should have been more proactive to see if someone is not able to activate the system. I was not getting enough follow-up calls. The system could only be activated after the sales guy escalated further after three weeks. I don't think everybody will face the same issue though. It was on a specific issue with my account, so overall, it's not going to be that challenging for others.

When I bought our house, I was looking for a house security system. I researched on my own and compared the reviews, then I chose ADT. The setup was good. The technician set up everything, but at the same time he didn't install the flood light from the back and the front doors. He said the electrician will come the next day and set it up, but the electrician did not show up in the next four days. That was a disappointment because we installed the camera and security system and had a plan to move somewhere else for a vacation. It didn't happen, then I called ADT about 100 times and they solved the issue. Somebody came and did the install at the end of the day.

It was great with the sales rep and I love my experience with ADT, so far.

I wanted wireless and the reps told me it was easy to set up. They guided me through it over the phone, and everything worked fine. I go on the app to arm and disarm the system, and it’s easy. ADT is a good system to go with. But the price is a little high. All I got was a motion sensor and I didn't get anything for the doors, and I thought I'd at least get one or two for the price I paid.

We had ADT before so we were always gonna get them back when we moved to this location. We had some issues with Wi-Fi and some of the monitoring on the windows. It's an alright system, and the technician who came was very good. It’s just the little change with those batteries and monitors on the windows. I have to deal with it now. I've been calling for the last two or three weeks now, but I don't wanna continue to call and annoy them. I try to fix it the best I can. When I can't fix it, then I'll call. You can chat with someone on the app and then, they’ll give you a number to call someone or someone will call you. It was not difficult at all because every time I called them, they picked up the phone. And the wait is not as long either. The most ever wait was three minutes so that’s good. ADT has a great product and they back their services, and they are very customer-friendly.

I like that ADT has some monitoring. I retired and had some other things in my house. I needed more security. I thought I didn't have to do anything with the security, but I had to on this one too. But ADT is a good service. I set the alarm then we disarmed it when we came home from Maui. I forgot to disarm before we entered the door. The alarm went on, and my wife disarmed it by phone. I'm satisfied with that. At least, I get security if we're away. The alarm works. With my previous provider, I had to punch in the buttons. But with ADT, I can do it on my phone to arm or disarm it.

My experience with the sales rep of ADT was good overall. However, I'm still having issues with the changing of my information. I was talking to someone in sales about the add-on for the window sensors that I had purchased. He was asking for my verbal password and I had just changed it because a certain someone slightly changed my information so when I call in and they ask for my verbal password, it's not correct because someone changed it. He said he could get someone to help me with that. He transferred me, but then he didn't give that person the information and I had to explain it and she wasn't very helpful. She wasn't very nice either and she didn't understand what I was talking about. She was very short and she just said, "Is there anything I can help you with?" I just said, "No. Thank you." She was just snappy.

ADT Self Setup is the best thing I've seen. It's a miracle. It's everything in my life. ADT has given me life in a sense that when I'm working at Amazon, I'm working while controlling my family. Whatever happens, wherever I am, I have my family in close, so in my hand. The system beeps me to say, “There's a person with something with whatever, the parcel, with whatever.” I'm very happy and excited.

I had everything set up. ADT came in. I talked to the technician, who was there for a couple of hours, and we had a game plan. He seemed very irritated to be there. I left. He ended up drilling holes into my kitchen wall. The guy came back and made sure he had rerun the camera, but the stuff did not work correctly. That guy that came back out was excellent with doing his job. But I got video of where I would come into the front door of my house and my door is open for minutes and the modem would still be blue. That made no sense. And once it tripped, I got 60 seconds for the countdown. Also, ADT talked me into this plug and play modem rather than a wall one. I'm almost to the point where I need one wired into the wall.

There are glitches between the camera system and the application. Sometimes it's a little slow. Other than that, it's a good system and I'm satisfied with it. We'll probably be adding spotlight cameras for my backyard.

I called ADT about the equipment and the sales rep was good. I bought the equipment, and they shipped them. However, what I got versus all kinds of different things was not what it was made out to be when I placed the order. I thought I was gonna get a lot more. There's not enough security. I gave the person the square foot of my house, and based on their plan, it's not enough. Apparently, my equipment needed an update that it never got, and my alarm kept going off even when I had it in stay mode.

It took me a month to get the system set up. It was a home setup and I spent about three days trying to get it to work right, but the equipment side is not the problem. It was an easy installation. Setting up the cameras and getting everything to match up were easy. Trying to get the device to work properly and connecting to ADT was the headache. I kept telling them that it wasn't matching to the system, and they sent me back and forth to different techs. It was up and down. It took them a while to get the right firmware for the equipment to work properly. That seemed to be my biggest headache. In terms of customer service, I had some people that were really good and I had some people that were definitely clueless.

When I called ADT, the rep said the self-setup was easier and better. So, I went with his advice. It was a little bit frustrating because we didn't get it set up a couple of weeks later because there was something wrong with it. We had a few calls and no one could tell me what was wrong with the modem not connecting to my internet.

ADT is great. Everything works well. The self-install system was easy to set up, it was easy to order, and it came fast. There were no hiccups.

The instructions were good. And it was easy. However, a number of the sensors were not doing what they were supposed to. They showed up in bypass mode. And there was no way for us to see that on the app. It was interesting because it happened to be the sensors that were added to the order. Because it came as a kit, and for additional sensors, you add sensors to the order. The sensors that were not part of the kit showed up as bypassed. I read about it online. It seemed to have been an issue for other people too. And many add-on sensors seemed to be a problem. We contacted ADT Self Setup and they helped us out within a day. We like the chime when a door or windows open. And I feel more comfortable having the system in the house.

ADT Self Setup explained everything to me better. And they were patient with me when I needed to reset my doorbell camera.

When I called ADT, they were polite and they helped me with the things. So, it was good customer service. Getting in contact with them wasn't difficult at all. The only thing is when I called them, I went to one department and they kept sending me to another department. I finally got to the right department. They sent me to ADT, but then I found out I was ADT Plus. Right now, sometimes, the system shows in color, and then sometimes, it shows in black and white. I just haven't called in on that. Also, I hit my microphone to see if I could hear what's going on inside the house. I didn't hear anything. So, I gotta call in about that, too, because I wanna hear what's going on or what's being spoken inside the house. I don't hear anything. I would like to hear what's being said. Overall, ADT is good to have. I have it to keep an eye on my mom.

I left ADT because before when it was wired, the cost was humongous. But with the wireless services, it's fine if you are a technology person or have access to someone who can explain its technology to you. But if you're not comfortable with technology, I don't recommend it. ADT Self Setup's rep told me about the different parts of the system, what it would do, the cost, the easy setup part, and that it was wireless. It works well. The only thing is the doorbell.

It may have still been under the trial when the alarm was set off because we opened the door and nobody called us. Other than that, the system was easy to put up.

I got ADT so that I could have some peace because I live in an apartment building where we got janitors that just pop up in here whenever they want to and I didn't like that. Then I took the perks of just having it and using it mainly for the janitors so they can't come in here. Me and my wife would be in here and we'll be behind our closed door and they're standing at the door like, "How the heck did you get in the house?" They said, "Oh, yeah, I got the key." "But why didn't you let me know?" I told them numerous of times, "Call before y'all come. Call before y'all come." They never called before they came. Since I had this, they never come over here at all.

I spoke with a couple of ADT reps to get a reference of what capability and the pricing structure was like and they were very clear with everything that I needed to know.

There were a few bumps on the road, but it was good.

The sales representative was great. The person who set up my system did great. He calls and checks on my devices and see if everything is still working good.

The system is great. There's just a slight lag when you check your phone. But that's just internet connectivity issues. The set up process was easy and smooth.

I had SimpliSafe before and I didn't really care for them. ADT is cheaper and offers more services. SimpliSafe is kind of like a Gen Z product, and ADT is actually bringing more value for what you're paying for. I look for value when I buy stuff. Setting up the system was pretty easy. Everything was peel-and-stick. You don't have to screw anything in except for the Google camera that I had to screw in, but everything else was pretty simple. I was done in about 20 minutes. ADT reached out to me a few times to let me know, "Hey, your stuff has arrived. Do you have any trouble setting it up?" Or "Hey, we saw your stuff, they got set up. Do you have any questions?" It was pretty good. They're very customer service heavy and I appreciate that.

It's been a pleasant experience getting ADT installed. They were very helpful. It happened very quickly, was done quickly, and it was easy to understand.

After we talked to the original sales representative that we dealt with, we thought we were buying the system for $197. So I put on a charge card and we thought we had the system paid for. It's just a basic system. But a couple of weeks ago, we started getting phone calls saying that we owed another almost $200 and that there'd be one more payment after that. So we got that straightened out to where the first $200 we paid covered it. Then a few days later, after they kept putting us on hold and hold, I was on the phone one day for 83 minutes. I was trying to figure things out and I was on the phone for so long that their phone system shut down. The guy couldn't get back to us and finally, they got the $197 taken off where the system that we have was paid for.

The reps were very professional and available when needed. The system is 90% reliable. Sometimes the system goes down or my camera disconnects from the internet and I need to reset it. But overall, I sleep better at night knowing that if someone were to even open my door or window, the alarm will go off and it's connected to ADT and they're monitoring it.

We've used ADT for 30–some years. Theirs reps and techs were good. We’re generally satisfied. We had problems and they came out a second time and sorted them out. So, everything's working like it's supposed to.

Setting up the device was very lengthy, having to go through Google and getting multiple apps. I was there for an hour and a half doing that. I'm tech savvy, and for someone who's a little bit older and not familiar with their device, that might be a lot harder for someone to undergo. Customer support is a little frustrating. I went through a lot of individuals who were helping me through my case. I understand that they have their obligation and limitations for certain things, but I didn't feel heard, especially in the beginning of the process. I went through four different transfers and spoke to a manager even who did not get my information accurately. It was a mess. That was my biggest disappointment that's why I canceled my service. I can deal with the rest and they were willing to come out and fix it, but the type of customer service that I experienced was very poor. I was very shocked at that. Also, the quality of the camera is not as clear as I thought in comparison to what I have now.