ADT Self Setup Reviews

I had ADT in Dallas, Texas seven years ago. Four years ago, I moved back to California. I trusted ADT and got them again. They do good service. When I call and ask a lot of questions, they transfer me to someone professional. But when I ordered all the cameras, they didn't tell me the whether the camera for the line was longer or shorter. When they came over to install, the inside camera was a really short line. It could not reach the spot. I paid extra for it to reach it. Also, when I first ordered online, I asked for detailed information for one hour with the translator. I told them I have another refrigerator and it connects with the Ring doorbell so I can see people from the second floor. I asked, "If you have the Ring doorbell, can I connect to the refrigerator?" They told me yes. But after the technician came to install the service, they told me they could not connect to my refrigerator because they don't have the service for that.

My contract was coming due with the company I've been with for seven years and I started searching ADT. But I have been getting emails and advertisements from them. There were several other companies that I looked at and I finally decided that ADT might be the way to go. I told the guy who did the installation that I would like to have a key fob. He said he could get me one the next day and he was gonna finish showing me how to operate the system and add my family as people who could come in. And he was going to bring me an extra sign to put out front and some window stickers. But he never came by. So, I had to call ADT. And when I did, they said I could get those but I gotta pay for them. So, I purchased them. The installer was a very nice guy and he gave me his phone number and I could text him. But he never finished the job while he was here and never got back to me to do what he said he would do, which I didn’t appreciate.

The reps did a good job. They understood what they were talking about. The self setup system is easy to do. I did the windows and the motion detector. I love the app as well. I get a notification and see what's going on. I'd tell others to check ADT out.

ADT has been good. I moved and they helped walk me through how to redo the cameras. They did really well.

The setup was cool but I had to have another technician come out within a week because I was having issues with my bedroom window. When I would close it and arm my alarm when I was leaving the house, it would say the window was still open. The first technician didn't have the magnet on the window correctly so I had another technician come out and do it, and I haven't had any problems since. The system is easy to work with. The quality and features are good.

I had been looking into switching over to ADT. I used to have Vivint for a couple of years now. A few weeks back, someone broke into my car that was sitting out in front of my house, and my Vivint doorbell camera didn't catch anything so we decided that that was the time to change. We got ahold of ADT and the ADT representative on the line suggested to do the self setup. They said that there were two options, a self setup and the setup where a professional comes out and sets it up.

One of the items ADT sent us was incorrect and the directions for the self setup system are not very clear. They require you to go on the internet to read them. They could give instructions that aren't just pictures. But the most recent representative was friendly, knowledgeable, and willing and able to resolve problems.

I ordered a monitor and a motion detector. I was given the impression that they would call me to schedule getting that and my smoke detector installed. I never received a call concerning that but the lady that worked with me for the self-installation was very kind, trying to take care of my needs. ADT is providing me peace of mind. The price for the monitoring could be a little lower because it's a self-install system, but other than that, everything is fine.

ADT is a common name and when we first set up the system, my husband was traveling. So, we wanted to have peace of mind while I was home by myself. But neither one of us is pleased with ADT. We had to move and six months after that move, ADT decided to take $1500 out of our account unprompted and without any notification. The new system wasn’t activated yet so my husband activated it and then got on the phone with accounts management like he was told to do. He spent half the day on the phone doing all of this and was told that we would get our money back in three to five business days, and that it was something on their end that didn't work out. So, three to five business days later, we didn't get our money back and we still haven't.

I got tired of the hacking in my prior security equipment. So, I got rid of it all and decided to use ADT because it's got 24/7 recording. The sales rep I had listened to me and he understood everything. He helped me figure out the way to properly make sure my apartment was protected correctly. Installing the system was also pretty easy to do. When the packages come through, make sure that all the little door magnets connect well. That was the only issue that I had. One of them wasn't connecting well, so I had to put some tape on it. I would suggest that ADT should have better connectors from the base to the lid of the door magnets.

When I started to research systems, ADT popped up as a self-serve option versus what I used before. I was like, “Oh, no. This is what I was looking for.” It is something that doesn't cost a zillion dollars a month and I don't have to stick in a contract forever. So, I figured that I'll go with ADT. I unfortunately haven't set it completely up yet. It's in a new build house. So, I haven't done all of the additions of the monitors and such but so far, so good.

I knew about ADT and I looked it up online. I called and talked to a representative, who suggested the package he sent me. The system has been good so far. I feel safer with ADT. So, I'm glad that I got it. But sometimes, the sensors don't work. It came with a low battery, so I'm not sure. Nobody has told me if you can order to reorder batteries or not.

I went to the ADT app to order stuff and I saw the self-service was an option. I bought it online and the setup was easy. But I needed to add more stuff to my system and there was no way for me to add to a system that's already there. The only options I have is to create a new order, which includes the base and all the other stuff. And if you do that twice, your future orders will get canceled. So, if ADT could add something to where, I sign in to ADT Pulse then I do something where I add products to an existing order, that would be great.

Everyone knows ADT. They are well-known for security and I like what they have to offer. It's something that I could do on my phone. The techs connected the device to it. Setting up the system was simple and easy. I was able to do it myself but I needed instruction to help me sync it. I needed that for the windows and doors. I didn't know that I had to put them together and I was able to attach it myself. But once I got the help from the rep, it was easy. My experience was amazing. ADT is good.

I was changing internet companies and Quantum has a relationship with ADT and referred me. The gentleman in the original setup was good. It would be nice if ADT offered their products online so that people could just buy individual things. I need to do an add-on and it’s a pain to have to wither do it through chat or a sales rep. It would be nice to just go to the ADT store and if I see something and I want it, I can just buy it without having to call ADT. The system is great though there were some complications with the Google Nest and I had to call for a little bit of help.

The setup of our ADT system was challenging. We had to call back the next day because we couldn't get the window sensors to work right. The doorbell was an issue, but we eventually figured it out. We had an existing doorbell and we didn't know that ADT's sensor had to be hooked into it. There are no directions, too. You have to go online. So, you're working with your phone and the computer. There's nothing that gives you anything to go by. The performance is okay. I don't understand everything. I don't have everything all set up, but I can set the alarm and unset the alarm. My security is fine. I'm happy with that. I like the ease of having it on my phone so that I can use the app to alarm and dis-alarm. That's easy. As far the ADT reps, they were great. They were very helpful in taking care of our installation problems.

The most recent installation of my ADT system was all done by myself. It was easy. The latest rep I spoke with was really helpful. He walked me through the entire process. He didn't get off the phone until everything was done. I would choose ADT again, and I highly recommend them.

When I ordered the system, I told the gentleman exactly what I wanted but it was not what I got. Most of the houses up in Michigan have a monitor that tracks the temperature and if the temperature in the house gets below, say, 50 degrees, it'll send you a signal. The first thing I wanted was somebody to come out and get the system up and running. We were setting up the system last week before leaving the house. We were in Michigan for a week and we had to pack our whole house and hire a moving company. But we left Michigan before ADT could replace the system. We weren't happy about setting it up either. So, ADT wasn't on the front burner. It was on the back burner. Getting out of the house within a week was our main objective and having a system would have been nice and we even bought one for $533. I called ADT yesterday and I couldn't get through. So, I just hung up.

I was sick of Vivint, so I started looking for another company and found ADT online. I signed up and it was my understanding that I was supposed to have a tech come over and put the equipment in. They never told me anything about having to set it up myself. As a matter of fact, they promised me. They even gave me a number to call when I was ready for the tech to come over, but when I called, I found out that it had never been set up for a tech to come over and put it in. It had been a self-install from the beginning. They lied to me to get me to sign up for it. Otherwise, I would never have signed up. Other than that, ADT has been okay so far.

I had ADT at our old house, and the self setup option was offered to us when we had moved in. The app gives instructions how to do it step by step and it's quick and easy. The equipment's good quality, not hard to use, and easy to charge. It's all working good and I don't have any complaints. I have the ADT+ app and I have a live feed of all of my cameras instead of having to click on the camera like we used to have to do. It all comes up straight with a live feed. I like that. I feel safe, but I also believe in the Second Amendment.

Every interaction I've had with ADT has been pleasant. However, when we had a false alarm, they were gonna get someone from upper management to give me a call back, but they haven't. When the false alarm happened, ADT called really quickly, within a couple seconds. But the representative didn't authenticate the account. She just said that they got an alarm and asked if everything was okay. But I told the representative that could have went really badly. If it wasn't a false alarm and someone was in our home, they would have forced us under duress to say that everything was okay. If the rep would have asked for the verbal pass code, I would have given her our duress code. That would have let them know that I was being made to say that everything was okay, but it was not. That's one issue that needs to be addressed.

ADT is accurate with things. and you don't have a problem with your sense of security. At first, it was hard setting up the self setup system. I plugged it up first before reading directions. But once I read the directions. It was easy. It only took about five minutes. The system is doing good. I don't have to worry about going to a keypad. If somebody was to break in the house, they won't even know what to look for.

ADT is good, but it's not as much as I expected. I was expecting two or three cameras around the house. I thought the sensor comes with the camera. Instead of just introducing the sensor first to the customer, ADT could let the customer know that the camera is gonna be only the doorbell. They didn't even ask if I needed another camera. The cameras are more important than the sensors.

The sales rep was very nice and sweet and he gave me a really good deal. It was amazing. I did the self setup and it was good. ADT had the step-by-steps on the app. I'm a very handy woman and I'm good at reading directions. My friend also came over, brought his drill and set the camera outside for me. He's gonna set the inside camera for me today. For older people, the setup would probably be harder for them, but for people with able bodies and minds, it's easy. It was definitely worth the price too. The quality is amazing. However, it goes offline and I'm wondering why it's doing that.

When I called to let ADT know that I was moving, the person told me that I would have to take everything with me. I have ADT+, so everything was self setup. When I was ready to set the equipment back up, I called ADT and they were very knowledgeable in helping me get it set back up. As a matter of fact, they had to go into my phone to help me out. They were very helpful. I had to call back a couple of times, but it didn't have anything to do with the representative. I was pleased with all the representatives that helped me.

The reps have all been nice, friendly and very helpful.

I heard about Self Setup through the rep that informed me of the upgrade I could get. It's easier for me with work. I don't have to take off and schedule for someone to come out to the home. Self setup works perfectly and the process is easy. It had clear directions, and even if I needed help, there was always someone there I can call to get help. So far, I love the system and I feel safe and secure. I'm highly satisfied with the newer system and I would recommend it to friends.

I'm a new homeowner, so I wanted to get a security system to protect my home. I got ADT and set it up myself. It was easy after I learned how to set up my doorbell and install the camera. So far, everything's been working really well. We haven't had any events, fortunately, that triggered the alarm.

The sales rep was nice. She answered my question and she was very helpful. The setup was straightforward as well. I set up the cameras, then I had to speak with someone for the mobile app, but it was because I got the wrong app.

The equipment was easy to set up, but it hasn't even been a month yet and the green doorbell camera keeps draining out. I keep having to charge the battery up and this will be the third time because it's saying it needs to be charged again. The camera keeps freezing and it's been buffering since I had it. It goes in and out. It doesn't stay solid. ADT said it could have happened due to the weather, but on the box, it says weather-resistant. Everything else is working well. I'd tell people to make sure they have the system in a nice area because it looks like it ain't gonna work in Gary.

I spoke to one person when I was looking into security systems at first. I was checking my options and the price range since we just moved. The ADT rep tried to figure out the best deal and she was able to lower the cost monthly and then the device for it. However, I wasn't able to do it right then and there because we were focused on other things and we needed to think about it. I called a week later, spoke to a gentleman and he promised that my monthly would be the same that she said, but then I got my monthly and it wasn't what I was told.

My Nest security system sent me a letter telling me the services I was gonna use were ending and they suggested going to ADT. The setup process was easy and the video feed goes to my phone. If I leave, I can see if there's any action that goes on at my house, so I feel really safe. I would recommend ADT.

I completed the form online, then a lady gave me a call three weeks ago and she was very nice. ADT shipped the equipment shortly after, but it's yet to be set up. I requested assistance in setting up the equipment and no one came. I would like someone to set up my equipment if that's possible.

Working with the ADT sales rep was very easy. We got four cameras in the house and some sensors for the windows. Setting it up was very easy as well. We've had the system for a month or two and it does exactly what we wanted it to do so we're very happy with it.

I moved to a new place, and I have a special needs daughter, so I needed to put more security measures in place. I ended up calling ADT again to reestablish what I've had in the past with them, and they told me about this new program which was the Self Setup. I did the doorbell and the Nest. It's a great package besides me doing it on my own. When the rep said Self Setup, I didn't figure that I would have to be doing it all on my own. I still had in my mind that someone would come out and do the hard stuff as far as hanging the sensors.

I've known about ADT for a little while, but we got our first home this year and our insurance told us that they offer some kind of discount for using ADT. So, I spoke to someone and their rep was pretty nice and friendly to talk to. He was helpful with giving me the best deal. We ended up getting their Self Setup and it’s fairly easy to use. Also, it's a really good price for the amount of stuff that we got.

ADT has been working fine and the set-up was very easy. They were very good at helping me to get it set up. If I have any problems, I can get ahold of somebody and they'll take care of it, whereas Brinks was not doing it. I like it well. So far, so good. It's easy to work and the batteries are easy to change, and the functionality, too.

I was starting service at my house with AT&T and they mentioned ADT was doing a partnership with them for newcomers. The initial conversation with the ADT rep where we set it all up went well. It was great customer service and he was very informative. But there had been two times that two of my sensors randomly went off for no reason.

I've been trying to get the ADT system up ever since I had it. It's been a month now and it's still not up because the door sensor was messed up. They can monitor my windows but they can't monitor the door. It's still not set up yet. They're supposed to send me a new door sensor. I'm waiting for them to do that. It's taking too long. If they would have sent a technician out here to set it up, I wouldn't have a problem. But they keep on talking about the self-setup and it's not doing anything.

I got the doorbell camera and the hub box from ADT. The self setup is hard. I got two different addresses and at the one in Lugoff, I never did get the doorbell camera to work. The process took about three days. It's also been hard to get in contact with an actual rep.

Louisville has remodel houses. A lot of times, it's good. If I ever got some property up there to fix up, I would purchase an alarm system because there's an issue with people breaking in because they board up all the windows and doors to keep people from breaking in. I was supposed to purchase this house and I called ADT Self Setup to set up a basic system for the doors and windows so nobody would break in. I don't live in Louisville. I'm an hour away. When I first talked to a guy, he listed stuff up. I had a lot going on. I had some stuff going on around my home, like break ins. I had to get a security system. I told him. He was patient. He listened to what I said and what was going on. I got the two door sensors and the Nest camera. I wish it came with a couple of window alarms. I probably need eight. But a couple of window alarms wouldn't hurt.

I called to transfer my service at the previous place where I stayed to have it transferred because as soon as I set it up, within a couple of days, the owner of the home sold the home. I had to move out. ADT Self Setup wouldn't let me cancel. So, I had to keep paying even though I haven't been staying there. When I finally found a house six months later, I wanted to try to transfer and that was how that whole thing went.

ADT is a trustworthy name. They were very easy to work with. It was a good experience. I asked for a product. ADT Self Setup gave me the lineup. They did their best to give me a good deal. It's what I got. I did it over the phone. I'm very tech savvy. I work in the tech industry. I already reviewed the cameras. I'm well versed with it. By the time it came to speaking with ADT, we already knew what the cameras were. Setting them up was easy. I do things myself all the time. It wasn't difficult. A few screws here and there.

Having an alarm system isn't bulletproof, but at the same time, it gives you some sort of comfort. I had a service at another location and I transferred over. ADT said that I would save money by transferring and they would take off the fees. I didn't finish setting up because it wasn't that easy. If I had more time, then I could sit and figure it out. But I don't. I've had ADT forever and I've always said to people that it's better to be safe than sorry. But this whole process of switching over from the old service to this new service has been horrendous. These last few months have been horrible. They tried charging me not once, but twice. And they charged me $495 one time without even telling me. I'm a single mom and the reason why I moved is I had to sell my house and I went through a divorce. Because of what they did to me, I had almost no money to buy food. I had $200 to get gas and groceries.

Going between a couple of different salespeople from ADT caused a major issue. I almost felt like I was dealing with a couple of different companies. We were selling our home and moving into an apartment. So, we were relocating and getting new equipment. Someone reached out to me at first asking about relocation and I talked to him but I had let him know we were still a month or two out. For whatever reason, I didn't save his contact information and lost that information. When it was time, I called the general number and talked to someone about getting services. A week later, the first guy ended up calling me back. I told him what had happened and then each of the two people had different pricing and options and things that were and weren’t allowed. It was a nightmare and I couldn't understand. I'm just a guy who's just trying to switch ADT. I don't know about all these embedded sales teams.

The sales rep I talked to was really nice. She went through everything, told me the options, and let me know everything. It was a really good experience. Also, the self setup was a lot simpler than I thought it was gonna be.

I was able to set up the ADT system in my home and it took less than 24 hours. It was simple but I had to use a screwdriver when it came to my doorbell. Once I got everything done, it's been working really good. I like that no one really had to come into my home for the installation. But I would have liked cameras in the back of my house instead of just being at the doorbell because the camera is very good. As long as it's set up, you could move it around the way you want it to be in the home.

I love the service. Everything's good. When I first called ADT and spoke to the sales representative, I told him, "Hey, I have no problem spending the $500 or $400 that you're asking me to give to set up my services. But I need to make sure the cameras that you're sending me, I don't have to set them up myself." The sales representative said, "Don't worry about it. The two cameras that I'm sending you have adhesive on the cameras, which means you can just glue them anywhere." But that was a lie. My camera wasn't set up for weeks and weeks and weeks after I went into labor because I couldn't do it. They didn't have adhesive on it, which was misleading. But now, everything's okay.

The rep that I talked to explained everything and took the time. He was good. It was great. I use the app a lot to look at the camera.

ADT has some fundamental problems with addresses. I got some shipped that didn't ship. But at the end of the day, they took care of everything, so right now, I'm doing okay. I bought a system for my house and it worked out good. Then I bought another one for a friend. I put that address on the bill but nobody told me I was not supposed to have two addresses so then they canceled it. But I got through that. This last time, I forgot to put the apartment number on the place I sent it to, and so now it got all complicated. I made a mistake or two, but ADT gotta get everything squared away because they're gonna have problems, like people moving and they gotta transfer addresses. Mostly everything worked out pretty good. I like that the unit works out pretty well. Everybody did good.

It was the old system that ADT Self Setup put in for me. The young man who did it did a great job. We're old and he took time to explain everything. He set up our account. There were conflicting accounts. He was here and he switched our accounts from our Georgia account to New Jersey. We were supposed to get self setup. Someone from corporate made an appointment for us. When the young man came, we told him that we didn't like the self setup. We liked our old system. He talked to his supervisor and they switched it to the old system. We were very happy. I was upset with ADT. But now that he came, I was pleased.

The customer service is wonderful. ADT Self Setup gave me a better deal. That's why I went with them. Even though I might have some credit issues, they still let me sign up with them. It's a good price.

ADT Self Setup is a good service. It is sometimes not always the best option, especially if people do not know anything about their sensors. I would ask more questions about the sensors, like do they fit all doors. If they don't fit the doors, what do I do? But the system works well. I feel secure in the sensors that I have set up. Even at my first apartment. Also, I like that it's on the phone.

My ADT experience was good. I liked the way that the sales rep spoke to me about the service, and he had told me about the equipment and that he could come back and put the equipment in. I liked him. He's a really nice guy. When he came back to install my stuff, I felt comfortable. ADT should keep him on the job.

I’m not very happy with the service that I received from ADT. I had difficulty setting up and I had to have someone come out and install the equipment for me, which was not a part of the plan. I did not agree to self-setup and have no idea how that was even put onto my account. I tried to call back and change it and I was told that it would be an additional $400 for someone to come out from ADT to set it up. On top of that, there were pieces of equipment I requested that I did not get. I was okay with the quote that I was given knowing that it would be everything that I requested. When I called and tried to request the additional equipment, I was told that the quote that I was given was no longer valid and it would be way more per month.

ADT sent me a package for 3,000 something dollars and I said that was over my budget and the guy suggested the self-installation which would allow us to save more than 1,000. The first rep I worked with was okay. The only thing is that when I received the equipment, I was not that satisfied because based on the first quote he gave me for the $3,000 system, he promised six sensors and the keypad for the door lock. When I received the package, it was two cameras, the doorbell and two sensors.

It was easy to set ADT up. I didn't hook up everything that was in the package, though. They sent me way more door and window connections than I needed. The whole total of equipment was less than $500, too. The mobile app is also easy to use and navigate. However, I need to figure out how to turn off all the little notifications because it sends me like 500 million of them.

Everything was simple and quick in my experience with ADT. We didn't struggle with anything. It was simple to install. The price is affordable, too. When it came to getting my cameras, they gave me a really good price.

The reps were very professional as well as patient with me. I couldn't understand what they were saying and there were so many questions and they hung in there with me and talked very nicely. However, there are three settings I understand about when I sleep not at night, but there's a third one, Stay and something that I don't understand the difference between.

My mom had ADT in her house for years, and when I was looking for a new security system for my house, I went based off what I knew about in the past. I talked to a rep who laid out the rules, the pricing, and he set me up with someone to talk to on Facetime. My friend and I put the system together on our own. We walked through the steps in the app, and we had to watch videos to put it together, but I'm not sure if we did it correctly. For some reason, if I put stay, like we're staying here, and I walk around the house, the motion detector and the alarm go off. I've used the system twice to test it out, but because I'm not able to use the stay button, I haven't been using it. I need to get in contact with ADT soon about it and see if somebody can come help me out, but I haven't been paying it any attention.

The ADT rep was fabulous. He explained everything in detail and the self setup was really easy. The only issue I have personally is the doorbell camera was a battery one instead of a wired one. However, I plugged it into my house so it charges itself, so I don't have to worry about it. I watch my cameras all the time.

I went with ADT because it was the easiest one to work with. They told me they were gonna send me the self setup camera and all I had to do was screw it in and attach it to where I wanted it, then they would automatically do everything remotely. However, the main camera they sent me is a wired one and I don't have the expertise to wire everything. I haven't been able to even set that up, so for the last two months, I've been paying the service and still with no cameras up.

When I told the agent I talked to that I wanted to cancel my service, he gave me the ins and outs of the Self Setup service over here for the apartment. Everything's good with this. It's easy. However, ADT can use some better 3M tape on the door sensors. Another thing is I still got charged 68.99 for my house, and I got charged 26 for the apartment. 26 isn't bad, but I don't know why I'm still getting charged for the house.

I've been an ADT customer for at least 15 years and most everyone that I can think of has been great. We've moved quite a bit and we have multiple rental properties that we've also had service on. When we're trying to move, it's always difficult because the people that we're leaving in that area will contact us, and the people that we're moving to are contacting us as well. It's confusing, but we've always been able to find someone very helpful. When we moved this last time, one person called and asked if they could help us. I called them back asking for help to get the services transitioned and new equipment sent out and I never heard back from him, but then I heard from someone else. Overall, we always get it figured out, but it is sometimes not the smoothest.

The person I was working with told me the ADT self setup was an option that I could do because I didn't get the full system. I just got mainly sensors because I have a Ring camera. The installation instructions were clear and I set it up okay. It's not as intuitive as I thought it would be because it's a different app from the other ADT app, but it worked out fine. However, I moved, and I've been having some issues with the transfer.

My ADT system got a few bugs but overall, it's better than the old one I had. From the beginning to the end, it took a couple of weeks to get everything set up. They came out and did the install. Everything is as expected.

I signed up with ADT but regretted doing it. I'm not getting the coverage that I'm supposed to get. I cannot access any video. Nothing is functioning and nobody is able to help. They told me it can be set up on the front of the door and by the windows, but nothing is working. In the beginning, they told me somebody will be over to install it for me. But everything's gotta be virtual. How am I gonna do virtual while nothing is working?

I was with a different company and it sounds like ADT bought my account. There was a lot of back and forth about how the transition happened for me going from the previous company to ADT. I had to make multiple phone calls and explain the situation to multiple people. Sometimes, I was hung up on and they would say that they would transfer me, and they would explain so that I wouldn't have to explain again, but then they would call to transfer and I was explaining it all over again. That was very frustrating. Besides that, the self setup is self-explanatory. I was able to do it without contacting customer service.

I had an issue with the self setup. It sucked. I couldn't get it set up because I have a new construction house. I had to call multiple times to get it set up. The last lady I spoke with did something to correct the issue I was having and it started working after that. Then I don't know why I got billed three times. I bought everything upfront. So, I was on a no- contract and for some reason, last month, they billed me three times. Then I got billed again. They kept saying I would get refunded, but I never did. I had to call my credit card company to get that situated. Customer service is crappy. I haven't had any issue with the system itself. I still have it, but it is what it is.

I went to ADT's website and was able to do all of the process myself. The setup process was easy and straightforward. It's what it says in the box.

I had some concerns with my previous company where sometimes the alarm would go off by mistake but I wouldn't get any notification. My mother had ADT when she lived in Delaware and they did a good job monitoring the system. I switched to them and a gentleman came in and set the system up for me. I neglected to get a motion sensor so I installed one, and it was very easy to set it up.

I had ADT's service for a year or two before switching to the self-install system. When I got the self-install system, they said they were canceling my other account but that never got canceled, so I got calls about having billings due on that old account. They got it fixed and I didn't have to pay anything, but it was still frustrating.

As far as the process of them getting the system sent out to us and set up and shipped, the customer service representative we spoke to was friendly. We called in once when we tried to punch in the code and everything and get it set up and it gave us some error messages. We had a customer service representative who went through the process of trying to get it correct so that we could connect to it. We still haven't gone through the whole setup process. But I would still recommend you. There are always hiccups and we haven't truly gone through the whole process and being set up and used it to know if it is wonderful because we're still not set up to the network.

The rep that I dealt with was pretty cool. He did what he had to do to make sure I got what I needed. He was real helpful. Any question I had, whether it was big or small, he assisted me with it. This is my first security system, so I'm not real familiar with it.

The rep gave me all the info I needed. He got me on to a separate plan too. I had just moved from South Carolina out to California. So, I didn't have my sensors or my home security system anymore like the brick portion. He got me set up with a new one of those and put on a new plan that kind of fit my new apartment better than it did my last since it's a little bit smaller. It was awesome.

It was very easy to set up. I got five sensors, and four of them were set up properly but one was not. I've been trying to get it replaced, but haven't been able to yet. I did a chat with them but it was just the AI chatbot and it didn't give me anywhere.

I've set up a few different systems at various houses and I had been using Nest for years but they rolled down their online support, so that left me being forced to switch. But I didn't have a good experience with the ADT system at all. It took me about three months to be able to set the system up all the while I was paying for it and I spent about 12 hours on the phone. Their app wasn't working so I couldn't even set up the system. And I was traveling. I run a business in Washington and I live in Cincinnati, Ohio. I was going to Washington with my family for a full month and I ordered this kit and it showed up two weeks before I was supposed to leave. I wasn't able to set it up, despite spending close to eight hours on the phone with them before I left for this trip.

Setting the ADT up was easy. My husband is blue collar. He's not very tech savvy, and he was having an easy time doing it. However, it would work a lot better if they live in town or in a well interneted area. It also gets glitchy sometimes, but otherwise, it’s good.

The ADT system is really good. The camera is good, too. I like the visibility of the camera and the night vision. However, we don't have door sensors because there weren't any door sensors sent with it for us for the alarm. I don't know how the alarm is even working without door sensors or window sensors. But ADT is a good service to have.

We had a plan for my son in another city where he was relocating and we had to make some changes to it. ADT provided instructions on everything for the setup. My husband did it and all he had to do was just plug it in and connect it to our Wi-Fi. It took him 10 minutes. We've had ADT so we're familiar with everything. it seems to be working smoothly. The system is easy to use, the customer service was knowledgeable and the current rate is decent. ADT would be one that I could recommend.

My experience with ADT has been great. They were very helpful.

I had ADT before when I got my last house. I'm still waiting on a reimbursement for after we closed the last account and we moved into the self-setup. I was originally told that we weren't gonna get charged, but we got charged just under $1,800. They said the reimbursement should be coming. But I don't see why it would take three weeks so that's a little frustrating. I just had a few of the products set up since we’re doing some renovations and I'm trying to get that all done right now. I'd recommend ADT to a friend but I will also let them know that we have had some difficulties.

I've been trying to get in contact with somebody at ADT about my payment arrangements with them. When I first got ADT, they came to the house and hooked it up. I moved here to Montgomery and my friend told me about them not having to come to the house. You call them and then they help you set the system up on the phone. I did that and everything is fine. I had to call in and had them break things down to me. I totally didn't understand about the self-hookup until they told me. They had told me to call in and then somebody helped me out with it. That was a good thing to do. So, I would tell a friend that if she or he didn't understand how to do it, they should get some advice from ADT.

When I talk to ADT's reps, they're very responsive. I called and told them that I was moving to a new house. I had an appointment for them to come and set up the system, and they did. They're pretty good that way. They gave me the new system that is not really a whole unit. It looks like an overstuffed Alexa and it's very large. And it just sits on the counter. You can arm it by your phone or you can do it online yourself. When you pass your hand over the box, it illuminates and you can say Away or Home, Stay Home, or Go Away. But you see everything on your phone. It’s all Wi-Fi on my phone, so I can look at it and see all the cameras and sensors, and that tells me what's happening. As a matter of fact, it's a bit too sensitive because every time somebody passes outside, the phone warns me about it. I would tell my friends to go and get an ADT system. It's expensive but it's pretty good and I like it.

I had someone set up my ADT system for me in the first place I had it, then I had to move and I was told that the ADT Self Setup was the best option for me. Putting up the equipment was all pretty straightforward and easy. I had one issue where a product wouldn't fit on the door type perfectly. So I had to adjust it a little bit.

Setting up our ADT system was fairly simple and took about 35 minutes to finish. We just synced everything and so far, we've had no issue. It's similar to the hardwired system. Reaching out to ADT was also easy and the person who assisted us was very polite, professional, and helpful. Also, we've been with ADT for over 25 years, so a lot of our items were discounted and we didn't have an issue of excessive costs.

I initially went through a contract through SafeStreets in March of this year and I ended up canceling. The contract is in the process of being canceled out, and I got another contract through ADT for two years. I've had them seven months and the online tools are easy to navigate. The reps have also been good about helping me with my issues. Initially, when I was trying to get out of my other contract, I got referred over to ADT and the representative that I talked to helped me to get out of my contract without having to pay over 1,000 dollars, then he got me into another contract that was a little more beneficial for me that wouldn't be breaking the bank. They would send me the equipment and all I had to do was pay the fee for the service, which is about 20 bucks each month. I didn't have to pay for the equipment.

My mother recommended ADT. We were moving across the hall from her and she had it and we were looking for security for our apartment as well. She gave us the phone number, and we called in and we received our box and we installed it ourselves. Setting it up was fairly easy. We love the system. It's a complete 10. We love the alerts. We love how we can monitor what's going on outside in the hallway, in front of our door, as well as my mother's door. I feel relatively safe inside my apartment and have the system monitor and alert the authorities if something were to happen at home. I'm satisfied.

ADT is crappy. They had the cameras on the order but they never installed them 'cause they didn't tell me how to do the payment. So, they took the cameras off and screwed it all up, then they tried to turn around and charge me $700 to put them up. I was not too happy about it.

ADT is a widely known security system, and I've used their services twice technically for two different properties. The first one went fine, and the sales team was salespeople-y. This last time, though, when I moved, it was quite the headache to get them to shut the old property off. I got billed three extra months afterwards. Aside from the billing issue, I haven't had any complaints. I did the setup for my current system, which wasn't hard, and the system has been useful.

The first one we had was Blue by ADT. Had no issues. Absolutely loved it. We recently relocated to Montana and ended up with a different kind of ADT. It's no longer Blue. It's a different one and I am absolutely fumed at them at the moment and have nothing nice to say. The package I ordered was supposed to come with enough door and window sensors for my house, a front doorbell camera, and a couple of other things. It was some deal they had going on. I had it shipped to my old address and it took about a month to get into this address and get everything switched over. I got three door window sensors. My system isn't being used because I have a ton of windows and doors up on the main floor of my house. When I called in to speak to someone about it, I was told that there was nothing I could do. I'm stuck paying for ADT to do absolutely nothing to my house.

I looked up a couple of different systems online and started getting quotes from different companies. ADT's quote was a bit too high compared to some of the other ones that I saw, but they were able to lower the cost I was initially given. The person was very helpful and helped me get the package that I was looking for and for the price that I was looking for as well. I just wanted to purchase the equipment, install it and monitor it myself. So, I ended up going with ADT. Everything was easy to set up and I'm happy with ADT. Someone came to visit personally at my residence and asked if we wanted to do monthly monitoring, but that's not something that I'm interested in at this time. All in all, I had a good experience.

The system is okay. But I hate that I have to keep taking my camera down to recharge it when it doesn't keep it charged.

My insurance company, State Farm, offered me this system. I got the stuff and they got sent to my home. After I first set it up, one of the things got wet or there was a temperature change, and the system kept alarming. I had to talk to somebody from ADT because I didn't know how to turn it off. so that first night was a little tricky. Other than that, the people on the support line were amazingly nice. The system kept saying I disarmed it, then I was trying to rearm the system, but I found out that because it's just a water leak-sensing system, I can't re-arm or disarm it. I just turn off the alarm. Once I figured that part out, it was smooth sailing.

My experience with ADT has been fine so far. I've only spoken to one rep and it was fine too.

The ADT reps are good and the setup is easy, but if someone has low vision, they can't see any blinking lights.

My interactions with the sales rep were good.

The sales rep made things work towards my situation and gave me a great overview of everything, what the system comes with, the services, and how everything would be set up moving forward. It was a good experience. During the setup, I had a bit of trouble getting the sensors to connect, but after a while, I was able to get it all set up. I figured it out on my own with the help of the tutorial. Besides that, the setup wasn't too bad at all.

Everything was good. ADT Self Setup helped me get everything set up. I'm satisfied.

ADT didn't give me the information that was needed when I called them. They didn't tell me everything that had to be upgraded. I had my previous security with ADT for close to 10 years. I wanted to upgrade it, so they gave me the upgrade. But then there were parts that were missing. I still have to get more glass breaks, which I didn't have before. They didn't tell me I had to upgrade those. One person told me I was gonna have to pay monthly for the Google app. Then another person was able to get it taken care of.

The setup process was easy. It was pretty good. I like the doorbell Ring camera and the fact that my house is secure. I'd recommend ADT to friends.

I hooked the system up but I don't use it. At the last house, my ex-wife wanted me to get a security system hooked up and I did. Somehow, someway, ADT Self Setup conned me into a three-year contract. My wife and I got divorced and moved out of the house, and ADT wanted me to pay $640 to cancel the contract, which is 75% of the balance left on the contract. Instead of doing that, they said I could transfer my system to the new house where I rent and pay 30-something dollars a month. At least I'd have a system, pay less money a month, and it's only a year contract.

Everything seems to be good right now. I had one episode last week where I just got back from England. It was 1:30 in the morning when I went into the house, the alarm went off. ADT called me but unfortunately, I just traveled for 26 hours and I didn't know the code exactly. So the rep asked me what the name was and the name that I provided was incorrect. I gave her two other names but she said, "Well, I gotta take the first one you give me. I can't take any of the others." I told her that since she couldn't do anything else, just switch the alarm off. I didn't want it going off at two in the morning waking everybody up. But she wouldn't say, so then she just hung up and left. Overall, I'm happy with ADT. Now I know how to use it and switch it on and off without any problems. I'm happy with the quality of the equipment.

ADT was cheaper than the other companies and it was fairly simple to set up the system by myself. But their app doesn't always work.

I'm old now and when I was young, there was ADT. I grew up hearing about them. They were the only people who did anything. Arranging the first visit over the phone was very simple. But it got complicated because when the man came, I didn't realize that he wasn't going to start installing the system that day. It was not explained that there would be a sales call. Although the sale had already been made, he still wasn't gonna install it. He didn't say it was wrong. It was just that nobody told me it would be that way. It took him over five hours to do it. I questioned him if it was a new job and he was just uncomfortable. It's complicated with all the connections and he said he wasn't new. So, I just gave him the benefit of the doubt. But it should not have taken that long. There was only one camera and that didn't take but a minute.

I first heard about ADT Self Setup when I called ADT to inquire about their products and it made me interested because it was the only option I had in my rural area. However, the setup was a little bit more involved than described to me originally over the phone. I was told that everything would be delivered with super sticky glue, and then everything would be adhesive. But the cameras required installation with tools and screws. That was a little bit disappointing because I had to get help from other people. But the sign-up was quite simple and quick. Everything works great as well. I also like that I get a notification when someone is in my yard.

I called ADT to check prices on the system because I don't live in the best of neighborhoods. Me and the salesman built the system that I wanted and he gave me the price, which I was okay with. But I'm on a fixed income and my check didn't come in until two weeks. We set up a package and I was gonna wait until November. Somebody called me and said they were gonna give me a discount, which I could afford at that time. But the package I set up did not come in. I called back and said I was supposed to get an outside camera but I got two motion detectors, which I did not ask for. The rep said he would send a shipping slip and then send out the camera. I’m still waiting on that slip.

Setting up the ADT system is a little difficult at times. I'm good with technology, but the directions aren't clear on exactly how to set it up. The main controller itself doesn't tell you directions on how to read it. So, like mine, I was worried it has a greenhouse with a line through it, but doesn't tell me what that means. I had one time when I put them in and they failed and I thought maybe it was because I didn't have the base on it. So, I took the base off, which wasn't good. I finally had to put it back and reset everything. There are no instructions on what to do with the base and how to read it. So, I had it go off with an alarm one time. I didn't know what to do so I unplugged it. But it's got battery backup. So that didn't help. I just started pushing stuff on the control unit and finally, I shut it off and then restarted it all. It took me about an hour to get everything going.

ADT Self Setup sucks. From day one, they were horrible. There's dishonesty and not full disclosure because they can't make the sale. This company is the most deceitful company I have dealt with in my whole life. They condone lying and deceiving their consumers. They condone their salespeople lying to people. This company condones it because it's not just one or two people. It's continually person after person. Lie after lie after lie. They are a disgrace for a company. When I call them, they would seem like they do something for me to appease me and I would find out they only screwed me over again. I have a six-page letter I will put on the Better Business Bureau as well as send to the CEO of the company. Not that he cares because the fish stinks from the head down. So, he must condone it as well.

I've only had ADT Self Setup a short time. I was told that with glass breakage, if a glass broke, I would know about it or the alarm would go off, and this may not have anything to do with anything but on Sunday, I broke a plate, and it was a very loud sound. I was within 3 feet of the window where the alarm is. The plate shattered, made a lot of racket, and my sister in the back bedroom heard it. The alarm didn't do anything. I didn't call ADT. I kept thinking they would call me to find out what was going on. And then there was nothing.

Initially, the experience with ADT was really good. The woman was understanding and we talked about this really basic package. It was all I needed. That went really well. For the most part, the people on the phone were polite. Things seemed smooth. In the end, I sort of got scammed by the guy who installed our equipment, and I can't get out of it. The equipment they installed all looks the same, but they do different things and they're priced differently. When he came in, I got basic smoke alarms, which I thought it was, and he was very clever about it. He put them in, and then he had technical problems with his iPad, but I had to sign that it was good, and he quoted me the price the lady did over the phone. What he actually installed were the most expensive pieces of equipment. I ended up being stuck with them. I own them. According to ADT, I can't return them and I have to pay for them.

When I was talking to the ADT representative over the phone, he informed me that I would be installing it myself and there is a customer service number or help desk, to help me if I need any assistance. It was really nice. And it did the job. Installing it was also very easily done. So far, so good.

ADT is great. I haven't had a single issue with them, and the products were easy to install. Overall, the setup went smoothly. I got all the stuff in, and I wasn't able to set up for a couple of weeks, so ADT has been calling me a little bit, trying to make sure that I got it set up before my first payment came out. The rep came over on a weekend and helped me set it up. He explained it all, showed me exactly where each system would work best, like which corners, window or door. My experience was very smooth. Any question I needed to ask, he was able to answer. I thought it went really well. As far as the price, it's pricey, but at the same time, it was something that I thought that I needed, and so I decided to bite the bullet and purchased it. Overall, in the end, it's gonna be worth it. Peace of mind is priceless.

I've been in this house since February, and I live alone. I just got my door lock put on, and I'm still in the process of getting everything connected. I work and don't have a lot of time, and by the time I get in, I'm about beat. Besides that, I love ADT, and I've had no issues with the equipment. It does what I want it to do and I wasn't misled.

We had a security system with Xfinity but they're a cable company, not a security company. It made more sense to go to ADT. We like their service and price. I got a better than most deals. It was the hookup and I was very happy with that. However, dealing with customer service was a little bit of a struggle at first. The last girl I spoke to was amazing but the three that took me to get to her were not. Other than that, I would recommend ADT. We have an ADT system at my office as well.

I don't live in the best neighborhood in the world, so I figured it would probably be a good investment to have a security system. The initial ADT person I talked to about purchasing the system was very kind and personable. It was overall a very pleasant experience. The house is still in a remodeling phase so I'm not there as much as I'd like to be with the system. But it's nice getting those notifications when it detects something or people walking up, and that's been very helpful.

I needed to switch because I was moving out of the house that I had my other ADT in. I called ADT and they offered me Self Setup. It was fine.

I called ADT to have my services transferred, and the rep suggested the Self Setup. I don't like it though. I'm used to a keypad that I put on my wall, my entry and my exit and not something that's centrally located. And then I constantly get offline. I understand we had the hurricane and things could have happened, but I do not like the setup. I want the old school. They could give me a panel. They could give me something that I can program and something I can deal with. I don't like these little buttons. My wife doesn't like it at all.

I had Blue by ADT and when I had called to cancel it, the girl talked me into keeping it so I ended up getting the ADT+ system. They didn't change my cost. I've been paying $29 for the last six years which I don't have a problem with. I like that if I accidentally set the alarm off, but then I stop it, I still get a phone call. It's a recording that says that the alarm went on, but I deactivated it and it was just a courtesy. If it had been a real emergency, such and such would have contacted me. Blue didn't have this.

The ADT Self Setup system came free through my State Farm Insurance, and setting it up was relatively quick and easy. It was no more than 15 minutes. You just place the devices and connect to your internet. I didn't have to call anybody to help me. I just read the directions over and did right what it said. One device was placed under our laundry sink. I was washing my hair and splashed water all over the place and it went off. It startled us 'cause we weren't used to having it there. When ADT called me, I had forgotten how to shut it off then I remembered. We went, put the code in and it stopped it. They work really well. The slightest bit of water would set it right off, which is good because you don't want a water leak. The rep was also friendly and helpful. She explained to me what was going on, that the alarm had gone off and had been triggered.

I've been confident enough to install the ADT Self Setup system myself because it's simple enough. However, I still haven't done my complete setup because I need spacers and there have been many other things that have been more important. I have forgotten about it. I just had the power up. I have curved door frames. I couldn't lay the sensors on them because they're flat. I have to get the special kind of spacers. I didn't know that I would need them. Other than that, I went on the app and navigated it a bit. It's similar to MyADT which I had before that it was easy enough to navigate.

The first time I called ADT, I didn't get the system ‘cause they told me that I had to give at least $300 down. Then they called me and the rep helped me to find a better way to not pay a lot. I only had to pay $10 to be able to get the stuff the same day. I was grateful for his help. Setting the system up was easy. The problem I had was with my internet. At first, I didn't know if it was the internet or the cameras that didn't wanna work. I also didn't know that the doorbell ringer, to be able to hear inside the house, you have to have a little connector for it. I have to order that since I don't have that.

I've been an ADT customer for a while. I recently moved and had to move over my service. They told me it was gonna be 600 and something dollars for someone to come set up the sensors. But I already had a bad experience with someone coming to my home and doing the initial setup when I got ADT. They stole my password and were making changes to my account after they left my property all because I reported that they were charging me 50 something dollars for a Google Nest that was never installed and left in my home.

The ADT rep seemed pretty cool. The problem was I was relocating because I had sold my property. When I moved to this property that I'm at now, he said, “You could save yourself some time and some money if you do a self-install versus having a tech come by and install service.” I was okay with that and he said, “A lot of the customers accidentally prefer that versus that.” But to me, it's been such a freaking headache.

We had ADT at an original account. We moved and ADT decided we didn't set up the new system fast enough, so they cancelled our account, and charged us 800 dollars. They never said anything about it. So we called them back and they said, “Hey, by the way, when you agreed to move and keep us, you signed a whole new contract.” They never informed us of that either. So we now have a new contract with them. In the process of all of that, I said, “Okay fine. Whatever. We have the new contract. It is what it is. I'm gonna have to pay the money anyways. Might as well just use the account.”

I saw ADT for the first time in a commercial about eight months ago and then, I went online a few weeks ago and liked not only the reviews but also the price of the system that I wanted. This is the first time I've ever hooked up a security system and wanted something I could record on my iPad. The gentleman I talked to said it was easy. All I gotta do is follow the directions. I followed directions before and it was a pain. But I was amazed. It was simple so it’s a nice system. Everything came in a box and was laid out for me. I just started with page one and went to each device. I had the system set up in 30 minutes tops and had everything recorded on my iPad. It took me longer to mount the camera itself than when I put it online. I'm 62 years old and don't know that much about computers but the system is dummy-proof. So, anybody can set it up.

ADT came to my house, and the visit was very nice and fast. I purchased the system and it works exactly how I expect it to. I haven't had any issues.

We had ADT for two years, then we moved a state, so I wanted to cancel it. They said, "No, you can go to a different state and you can still have it." That was more realistic, because otherwise, they were asking me for $500. Now, we're running the system, and we're good. Customer service is always nice too.

We have ADT at our house in Florida and our only option for where we wanted it in Minnesota was the self setup option. I called in to ADT to find out that information. The setup took about an hour and a half, and it was easy. The Google Nest doorbell was the biggest challenge because it was not all set up underneath the ADT app, but even that wasn't bad. We have the system set up so that when we open the door, it chimes, and I like that. If somebody goes through, we know. Our sense of security has definitely increased since adding the system. I would recommend ADT.

So far, the ADT Self Setup is okay. But I'm not too sure if I'll hold on to it or not. I can't get the pieces to fit correctly on the door. It's like a magnet. I'm not too sure if I'll keep them. They also messed up the order in the beginning. That wasn't good. They were supposed to send the right amount of sensors I had, and I had to talk to multiple people to get it right and that was difficult.

The ADT Self Setup system sucks. My doorbell is not up for my camera that goes on the garage to look at the patio door. I've been waiting on somebody to call me and help me set it up in the mornings but nobody's called. If I'm paying money for some help but I can't get the help, then what's the use of me paying money? They talk about it being easy to set up, but that's a lie. If I want them to come back out to the house and do it, they wanna charge me $1000. I wouldn't have had it installed if I'd known it was gonna be $1000.

I was moving and didn't have a current address at the time. The rep asked me to try the ADT Self Setup system out so I wouldn't have to pay $1,100. I tried it out but hated it. It was not a good service at all. It sent text messages and called all day and all night long, stating that it was not connecting. It really wasn't protecting my home. It didn't notify me when the doors were opened and closed. It wasn't doing what I was used to. It was just taking up space sitting here so I unplugged the system and stopped using it. I went back to the regular control panel.

The ADT Self Setup system was easy to set up until I got to the point where I couldn't get the motion sensors to work on the windows and the door. I called and the rep was telling me I had to go in there and set them up one by one on my own. I didn't know I had to individually set them up but she walked me through it and it went straight through. She stayed on the phone till I got everything connected and made sure it worked. The system does us good, and I've told my nephew to call ADT as well. The system is self-explanatory. They give you a little paper on the thing that's on the base and you just punch the numbers in. I like that the doorbell picks up real good.

The setup process with the ADT Self Setup system is practical. The instructions were there. They were straightforward and I had the assistance of the app. You would think setting up a home security system is something that would require professional installation, but I was able to do it on my own. A quarter of the install took an hour. ADT is a great system to have. My alarm went off when I was in the house so I know that it works.

Everything has been fine so far.

Someone contacted me about ADT. They were talking about it, then I got an offer to get the ADT system. I had to do the install myself. I had someone to call to walk me through the process of getting it set up, which was good. I'm experimenting with the system right now, and so far, it's good. The most I like about it is the camera. I also used the app because I was amazed that I could set the alarm wherever I was.

I'm working through the setup and taking my time. But the response time to law enforcement or fire was excellent. It was pretty easy to install. ADT has a good deal. If you're a State Farm insuree, it's a good program.

I started online and I had a phone call with ADT Self Setup at some point to confirm everything. They just mailed the system to me. It got in within a few days. I did the self-install. It was very easy. Putting in cameras, you need a power drill and might need a ladder to get up high if you need to. Otherwise, it was simple to put it all in.

I don't recommend ADT Self Setup for anyone. It was very easy to install. It's a great service if you need it. But for my case, I have one door to my apartment. I tried to cancel my services because I didn't need it, and I got transferred eight times to talk to different people about canceling, which was annoying. I got told that if I wanted to cancel my services, it would have cost $1,100. I thought it was a monthly pay-so-much-a-month, and if I was done with my services, I was done. I have to wait 30 days, and I could call back to try to cancel it.

I got everything myself set up except for my camera. My neighbor helped me put my camera up. So, it was good. I just got my camera set up yesterday and I did the virtual call and they helped me set it up over the phone. The customer service was good. They were real helpful and very courteous. So, everything is good with ADT. I'm enjoying it so far.

I reached out to a representative for the initial setup and once they walked me through it, I was able to do it. It was a pretty easy experience. It is better than paying the fee of having a tech come out. The customer service was really good and very helpful.

When I started, good service. I could call and ADT would walk me through. If I was locked out of something or had a situation, great service. When I had the original setup with ADT, that was when I required more of ADT's assistance. But with the current one, I didn't require that much assistance because there wasn't much to do. I don't have a camera. It's just one little box, and that was it. I just put up sensors and plugged up the little box thing, and it was done. I can't put the door sensors up until I get some two-sided tape because the sticking part of it is on the back of those sensors, and my door can only allow it to be sideways, not up or bottom.

My parents handed everything over to me because I'm the electronic whiz in the house. The instruction they gave was very limited. I had to go on to YouTube, find people who did it to find out how to do it properly. What we had to have. ADT Self Setup didn't give any instruction. They gave the same, “Scan and then you'll get instructions that way.” I was not happy because they told my mom she would only have to have one app. I did it, and having to download their apps plus a Google Home app to get for it to up right. The instructions just said, “Go here and then do this.” I got into the second. They didn't give instructions. I had to figure it out. When my mom asked about it, they said I would only have to put in the ADT app, and that way, it would operate, nothing else. It would be better if they told people up front that they have to deal with two different apps, not one.

My State Farm agent knew that I was going to Africa for a couple of weeks, and knew I had the ADT cameras. There was this program set up between State Farm and ADT and he sent me the letter, I called ADT, and they sent me the package. It had a base and five sensors. They had to guide me on the phone how to do everything. I had the ADT Plus app on my phone. I was able to figure that out. There is a base that I plugged in, and you go through a procedure on your phone on that ADT Plus app. You connect each sensor.

ADT's customer service was wonderful. However, I ended up canceling the service. It's something that is more of a splurge right now than a necessity for where I live.

The ADT system was easy to set up. It was straightforward. They told me what all they were gonna send, what all came in the package and they shipped it. It came with easy instructions on how to set it up. ADT is a good company to go with. It provides good security. But when you would call, they would give you a lot of runaround.

The ADT reps have been very supportive. When I reached out, the rep stayed on the phone with me until the system was up and running. The system is good. As a matter of fact, I had some issues. I was coming back from vacation. I got an email that said it was disarmed. But I was able to arm the system while I was away. I got back last night and when I got in, the system was working because it started to give me that minute beeper before it started to notify the police.

The ADT self-setup system was easy. I also like the fact that with the ADT app, I can turn that thing on and off with my phone. I got several systems at several locations for businesses and homes with ADT. However, I had a terrible experience with the installation guys, which is why I ended up with a self-service system to begin with. Because the people that they have subcontracted for them out of Myrtle Beach, I've had problems with them.

The rep was good. He worked six hours doing all the installation, and the system worked great for a couple of days. When we ordered our ADT stuff and the guy came out and set it up, it was supposedly all brand new stuff he was taking out of the boxes. But the next day or so, the batteries were going dead on some of the stuff. We had to order some batteries to replace some of them. If it's new, how in the world are the batteries dead? That didn't make any sense to me. Then we had a camera issue. My wife called ADT and one of the ladies walked through with her. She reset the camera three times, deleted it, and reinstalled it. Then she had to check and make sure our Wi-Fi was good and reconnected the Wi-Fi three times. They worked together over the phone for about an hour, but it resolved nothing. That was a little bit disappointing.

What made me go with ADT was their one price and just the ease of signing up and getting the equipment set up. It was very self-explanatory. It's top quality equipment and the functionality works excellently. When I spoke to the sales rep, the rep gave very clear instructions, was down-to-earth, and spoke to me with the greatest respect. It was the best phone call.