ADT Self Setup Reviews

The ADT rep was fabulous. He explained everything in detail and the self setup was really easy. The only issue I have personally is the doorbell camera was a battery one instead of a wired one. However, I plugged it into my house so it charges itself, so I don't have to worry about it. I watch my cameras all the time.

I went with ADT because it was the easiest one to work with. They told me they were gonna send me the self setup camera and all I had to do was screw it in and attach it to where I wanted it, then they would automatically do everything remotely. However, the main camera they sent me is a wired one and I don't have the expertise to wire everything. I haven't been able to even set that up, so for the last two months, I've been paying the service and still with no cameras up.

When I told the agent I talked to that I wanted to cancel my service, he gave me the ins and outs of the Self Setup service over here for the apartment. Everything's good with this. It's easy. However, ADT can use some better 3M tape on the door sensors. Another thing is I still got charged 68.99 for my house, and I got charged 26 for the apartment. 26 isn't bad, but I don't know why I'm still getting charged for the house.

I've been an ADT customer for at least 15 years and most everyone that I can think of has been great. We've moved quite a bit and we have multiple rental properties that we've also had service on. When we're trying to move, it's always difficult because the people that we're leaving in that area will contact us, and the people that we're moving to are contacting us as well. It's confusing, but we've always been able to find someone very helpful. When we moved this last time, one person called and asked if they could help us. I called them back asking for help to get the services transitioned and new equipment sent out and I never heard back from him, but then I heard from someone else. Overall, we always get it figured out, but it is sometimes not the smoothest.

The person I was working with told me the ADT self setup was an option that I could do because I didn't get the full system. I just got mainly sensors because I have a Ring camera. The installation instructions were clear and I set it up okay. It's not as intuitive as I thought it would be because it's a different app from the other ADT app, but it worked out fine. However, I moved, and I've been having some issues with the transfer.

My ADT system got a few bugs but overall, it's better than the old one I had. From the beginning to the end, it took a couple of weeks to get everything set up. They came out and did the install. Everything is as expected.

I signed up with ADT but regretted doing it. I'm not getting the coverage that I'm supposed to get. I cannot access any video. Nothing is functioning and nobody is able to help. They told me it can be set up on the front of the door and by the windows, but nothing is working. In the beginning, they told me somebody will be over to install it for me. But everything's gotta be virtual. How am I gonna do virtual while nothing is working?

I was with a different company and it sounds like ADT bought my account. There was a lot of back and forth about how the transition happened for me going from the previous company to ADT. I had to make multiple phone calls and explain the situation to multiple people. Sometimes, I was hung up on and they would say that they would transfer me, and they would explain so that I wouldn't have to explain again, but then they would call to transfer and I was explaining it all over again. That was very frustrating. Besides that, the self setup is self-explanatory. I was able to do it without contacting customer service.

I had an issue with the self setup. It sucked. I couldn't get it set up because I have a new construction house. I had to call multiple times to get it set up. The last lady I spoke with did something to correct the issue I was having and it started working after that. Then I don't know why I got billed three times. I bought everything upfront. So, I was on a no- contract and for some reason, last month, they billed me three times. Then I got billed again. They kept saying I would get refunded, but I never did. I had to call my credit card company to get that situated. Customer service is crappy. I haven't had any issue with the system itself. I still have it, but it is what it is.

I went to ADT's website and was able to do all of the process myself. The setup process was easy and straightforward. It's what it says in the box.

I had some concerns with my previous company where sometimes the alarm would go off by mistake but I wouldn't get any notification. My mother had ADT when she lived in Delaware and they did a good job monitoring the system. I switched to them and a gentleman came in and set the system up for me. I neglected to get a motion sensor so I installed one, and it was very easy to set it up.

I had ADT's service for a year or two before switching to the self-install system. When I got the self-install system, they said they were canceling my other account but that never got canceled, so I got calls about having billings due on that old account. They got it fixed and I didn't have to pay anything, but it was still frustrating.

As far as the process of them getting the system sent out to us and set up and shipped, the customer service representative we spoke to was friendly. We called in once when we tried to punch in the code and everything and get it set up and it gave us some error messages. We had a customer service representative who went through the process of trying to get it correct so that we could connect to it. We still haven't gone through the whole setup process. But I would still recommend you. There are always hiccups and we haven't truly gone through the whole process and being set up and used it to know if it is wonderful because we're still not set up to the network.

The rep that I dealt with was pretty cool. He did what he had to do to make sure I got what I needed. He was real helpful. Any question I had, whether it was big or small, he assisted me with it. This is my first security system, so I'm not real familiar with it.

The rep gave me all the info I needed. He got me on to a separate plan too. I had just moved from South Carolina out to California. So, I didn't have my sensors or my home security system anymore like the brick portion. He got me set up with a new one of those and put on a new plan that kind of fit my new apartment better than it did my last since it's a little bit smaller. It was awesome.

It was very easy to set up. I got five sensors, and four of them were set up properly but one was not. I've been trying to get it replaced, but haven't been able to yet. I did a chat with them but it was just the AI chatbot and it didn't give me anywhere.

I've set up a few different systems at various houses and I had been using Nest for years but they rolled down their online support, so that left me being forced to switch. But I didn't have a good experience with the ADT system at all. It took me about three months to be able to set the system up all the while I was paying for it and I spent about 12 hours on the phone. Their app wasn't working so I couldn't even set up the system. And I was traveling. I run a business in Washington and I live in Cincinnati, Ohio. I was going to Washington with my family for a full month and I ordered this kit and it showed up two weeks before I was supposed to leave. I wasn't able to set it up, despite spending close to eight hours on the phone with them before I left for this trip.

Setting the ADT up was easy. My husband is blue collar. He's not very tech savvy, and he was having an easy time doing it. However, it would work a lot better if they live in town or in a well interneted area. It also gets glitchy sometimes, but otherwise, it’s good.

The ADT system is really good. The camera is good, too. I like the visibility of the camera and the night vision. However, we don't have door sensors because there weren't any door sensors sent with it for us for the alarm. I don't know how the alarm is even working without door sensors or window sensors. But ADT is a good service to have.

We had a plan for my son in another city where he was relocating and we had to make some changes to it. ADT provided instructions on everything for the setup. My husband did it and all he had to do was just plug it in and connect it to our Wi-Fi. It took him 10 minutes. We've had ADT so we're familiar with everything. it seems to be working smoothly. The system is easy to use, the customer service was knowledgeable and the current rate is decent. ADT would be one that I could recommend.

My experience with ADT has been great. They were very helpful.

I had ADT before when I got my last house. I'm still waiting on a reimbursement for after we closed the last account and we moved into the self-setup. I was originally told that we weren't gonna get charged, but we got charged just under $1,800. They said the reimbursement should be coming. But I don't see why it would take three weeks so that's a little frustrating. I just had a few of the products set up since we’re doing some renovations and I'm trying to get that all done right now. I'd recommend ADT to a friend but I will also let them know that we have had some difficulties.

I've been trying to get in contact with somebody at ADT about my payment arrangements with them. When I first got ADT, they came to the house and hooked it up. I moved here to Montgomery and my friend told me about them not having to come to the house. You call them and then they help you set the system up on the phone. I did that and everything is fine. I had to call in and had them break things down to me. I totally didn't understand about the self-hookup until they told me. They had told me to call in and then somebody helped me out with it. That was a good thing to do. So, I would tell a friend that if she or he didn't understand how to do it, they should get some advice from ADT.

When I talk to ADT's reps, they're very responsive. I called and told them that I was moving to a new house. I had an appointment for them to come and set up the system, and they did. They're pretty good that way. They gave me the new system that is not really a whole unit. It looks like an overstuffed Alexa and it's very large. And it just sits on the counter. You can arm it by your phone or you can do it online yourself. When you pass your hand over the box, it illuminates and you can say Away or Home, Stay Home, or Go Away. But you see everything on your phone. It’s all Wi-Fi on my phone, so I can look at it and see all the cameras and sensors, and that tells me what's happening. As a matter of fact, it's a bit too sensitive because every time somebody passes outside, the phone warns me about it. I would tell my friends to go and get an ADT system. It's expensive but it's pretty good and I like it.

I had someone set up my ADT system for me in the first place I had it, then I had to move and I was told that the ADT Self Setup was the best option for me. Putting up the equipment was all pretty straightforward and easy. I had one issue where a product wouldn't fit on the door type perfectly. So I had to adjust it a little bit.

Setting up our ADT system was fairly simple and took about 35 minutes to finish. We just synced everything and so far, we've had no issue. It's similar to the hardwired system. Reaching out to ADT was also easy and the person who assisted us was very polite, professional, and helpful. Also, we've been with ADT for over 25 years, so a lot of our items were discounted and we didn't have an issue of excessive costs.

I initially went through a contract through SafeStreets in March of this year and I ended up canceling. The contract is in the process of being canceled out, and I got another contract through ADT for two years. I've had them seven months and the online tools are easy to navigate. The reps have also been good about helping me with my issues. Initially, when I was trying to get out of my other contract, I got referred over to ADT and the representative that I talked to helped me to get out of my contract without having to pay over 1,000 dollars, then he got me into another contract that was a little more beneficial for me that wouldn't be breaking the bank. They would send me the equipment and all I had to do was pay the fee for the service, which is about 20 bucks each month. I didn't have to pay for the equipment.

My mother recommended ADT. We were moving across the hall from her and she had it and we were looking for security for our apartment as well. She gave us the phone number, and we called in and we received our box and we installed it ourselves. Setting it up was fairly easy. We love the system. It's a complete 10. We love the alerts. We love how we can monitor what's going on outside in the hallway, in front of our door, as well as my mother's door. I feel relatively safe inside my apartment and have the system monitor and alert the authorities if something were to happen at home. I'm satisfied.

ADT is crappy. They had the cameras on the order but they never installed them 'cause they didn't tell me how to do the payment. So, they took the cameras off and screwed it all up, then they tried to turn around and charge me $700 to put them up. I was not too happy about it.

ADT is a widely known security system, and I've used their services twice technically for two different properties. The first one went fine, and the sales team was salespeople-y. This last time, though, when I moved, it was quite the headache to get them to shut the old property off. I got billed three extra months afterwards. Aside from the billing issue, I haven't had any complaints. I did the setup for my current system, which wasn't hard, and the system has been useful.

The first one we had was Blue by ADT. Had no issues. Absolutely loved it. We recently relocated to Montana and ended up with a different kind of ADT. It's no longer Blue. It's a different one and I am absolutely fumed at them at the moment and have nothing nice to say. The package I ordered was supposed to come with enough door and window sensors for my house, a front doorbell camera, and a couple of other things. It was some deal they had going on. I had it shipped to my old address and it took about a month to get into this address and get everything switched over. I got three door window sensors. My system isn't being used because I have a ton of windows and doors up on the main floor of my house. When I called in to speak to someone about it, I was told that there was nothing I could do. I'm stuck paying for ADT to do absolutely nothing to my house.

I looked up a couple of different systems online and started getting quotes from different companies. ADT's quote was a bit too high compared to some of the other ones that I saw, but they were able to lower the cost I was initially given. The person was very helpful and helped me get the package that I was looking for and for the price that I was looking for as well. I just wanted to purchase the equipment, install it and monitor it myself. So, I ended up going with ADT. Everything was easy to set up and I'm happy with ADT. Someone came to visit personally at my residence and asked if we wanted to do monthly monitoring, but that's not something that I'm interested in at this time. All in all, I had a good experience.

The system is okay. But I hate that I have to keep taking my camera down to recharge it when it doesn't keep it charged.

My insurance company, State Farm, offered me this system. I got the stuff and they got sent to my home. After I first set it up, one of the things got wet or there was a temperature change, and the system kept alarming. I had to talk to somebody from ADT because I didn't know how to turn it off. so that first night was a little tricky. Other than that, the people on the support line were amazingly nice. The system kept saying I disarmed it, then I was trying to rearm the system, but I found out that because it's just a water leak-sensing system, I can't re-arm or disarm it. I just turn off the alarm. Once I figured that part out, it was smooth sailing.

My experience with ADT has been fine so far. I've only spoken to one rep and it was fine too.

The ADT reps are good and the setup is easy, but if someone has low vision, they can't see any blinking lights.

My interactions with the sales rep were good.

The sales rep made things work towards my situation and gave me a great overview of everything, what the system comes with, the services, and how everything would be set up moving forward. It was a good experience. During the setup, I had a bit of trouble getting the sensors to connect, but after a while, I was able to get it all set up. I figured it out on my own with the help of the tutorial. Besides that, the setup wasn't too bad at all.

Everything was good. ADT Self Setup helped me get everything set up. I'm satisfied.

ADT didn't give me the information that was needed when I called them. They didn't tell me everything that had to be upgraded. I had my previous security with ADT for close to 10 years. I wanted to upgrade it, so they gave me the upgrade. But then there were parts that were missing. I still have to get more glass breaks, which I didn't have before. They didn't tell me I had to upgrade those. One person told me I was gonna have to pay monthly for the Google app. Then another person was able to get it taken care of.

The setup process was easy. It was pretty good. I like the doorbell Ring camera and the fact that my house is secure. I'd recommend ADT to friends.

I hooked the system up but I don't use it. At the last house, my ex-wife wanted me to get a security system hooked up and I did. Somehow, someway, ADT Self Setup conned me into a three-year contract. My wife and I got divorced and moved out of the house, and ADT wanted me to pay $640 to cancel the contract, which is 75% of the balance left on the contract. Instead of doing that, they said I could transfer my system to the new house where I rent and pay 30-something dollars a month. At least I'd have a system, pay less money a month, and it's only a year contract.

Everything seems to be good right now. I had one episode last week where I just got back from England. It was 1:30 in the morning when I went into the house, the alarm went off. ADT called me but unfortunately, I just traveled for 26 hours and I didn't know the code exactly. So the rep asked me what the name was and the name that I provided was incorrect. I gave her two other names but she said, "Well, I gotta take the first one you give me. I can't take any of the others." I told her that since she couldn't do anything else, just switch the alarm off. I didn't want it going off at two in the morning waking everybody up. But she wouldn't say, so then she just hung up and left. Overall, I'm happy with ADT. Now I know how to use it and switch it on and off without any problems. I'm happy with the quality of the equipment.

ADT was cheaper than the other companies and it was fairly simple to set up the system by myself. But their app doesn't always work.

I'm old now and when I was young, there was ADT. I grew up hearing about them. They were the only people who did anything. Arranging the first visit over the phone was very simple. But it got complicated because when the man came, I didn't realize that he wasn't going to start installing the system that day. It was not explained that there would be a sales call. Although the sale had already been made, he still wasn't gonna install it. He didn't say it was wrong. It was just that nobody told me it would be that way. It took him over five hours to do it. I questioned him if it was a new job and he was just uncomfortable. It's complicated with all the connections and he said he wasn't new. So, I just gave him the benefit of the doubt. But it should not have taken that long. There was only one camera and that didn't take but a minute.

I first heard about ADT Self Setup when I called ADT to inquire about their products and it made me interested because it was the only option I had in my rural area. However, the setup was a little bit more involved than described to me originally over the phone. I was told that everything would be delivered with super sticky glue, and then everything would be adhesive. But the cameras required installation with tools and screws. That was a little bit disappointing because I had to get help from other people. But the sign-up was quite simple and quick. Everything works great as well. I also like that I get a notification when someone is in my yard.

I called ADT to check prices on the system because I don't live in the best of neighborhoods. Me and the salesman built the system that I wanted and he gave me the price, which I was okay with. But I'm on a fixed income and my check didn't come in until two weeks. We set up a package and I was gonna wait until November. Somebody called me and said they were gonna give me a discount, which I could afford at that time. But the package I set up did not come in. I called back and said I was supposed to get an outside camera but I got two motion detectors, which I did not ask for. The rep said he would send a shipping slip and then send out the camera. I’m still waiting on that slip.

Setting up the ADT system is a little difficult at times. I'm good with technology, but the directions aren't clear on exactly how to set it up. The main controller itself doesn't tell you directions on how to read it. So, like mine, I was worried it has a greenhouse with a line through it, but doesn't tell me what that means. I had one time when I put them in and they failed and I thought maybe it was because I didn't have the base on it. So, I took the base off, which wasn't good. I finally had to put it back and reset everything. There are no instructions on what to do with the base and how to read it. So, I had it go off with an alarm one time. I didn't know what to do so I unplugged it. But it's got battery backup. So that didn't help. I just started pushing stuff on the control unit and finally, I shut it off and then restarted it all. It took me about an hour to get everything going.

ADT Self Setup sucks. From day one, they were horrible. There's dishonesty and not full disclosure because they can't make the sale. This company is the most deceitful company I have dealt with in my whole life. They condone lying and deceiving their consumers. They condone their salespeople lying to people. This company condones it because it's not just one or two people. It's continually person after person. Lie after lie after lie. They are a disgrace for a company. When I call them, they would seem like they do something for me to appease me and I would find out they only screwed me over again. I have a six-page letter I will put on the Better Business Bureau as well as send to the CEO of the company. Not that he cares because the fish stinks from the head down. So, he must condone it as well.

I've only had ADT Self Setup a short time. I was told that with glass breakage, if a glass broke, I would know about it or the alarm would go off, and this may not have anything to do with anything but on Sunday, I broke a plate, and it was a very loud sound. I was within 3 feet of the window where the alarm is. The plate shattered, made a lot of racket, and my sister in the back bedroom heard it. The alarm didn't do anything. I didn't call ADT. I kept thinking they would call me to find out what was going on. And then there was nothing.

Initially, the experience with ADT was really good. The woman was understanding and we talked about this really basic package. It was all I needed. That went really well. For the most part, the people on the phone were polite. Things seemed smooth. In the end, I sort of got scammed by the guy who installed our equipment, and I can't get out of it. The equipment they installed all looks the same, but they do different things and they're priced differently. When he came in, I got basic smoke alarms, which I thought it was, and he was very clever about it. He put them in, and then he had technical problems with his iPad, but I had to sign that it was good, and he quoted me the price the lady did over the phone. What he actually installed were the most expensive pieces of equipment. I ended up being stuck with them. I own them. According to ADT, I can't return them and I have to pay for them.

When I was talking to the ADT representative over the phone, he informed me that I would be installing it myself and there is a customer service number or help desk, to help me if I need any assistance. It was really nice. And it did the job. Installing it was also very easily done. So far, so good.

ADT is great. I haven't had a single issue with them, and the products were easy to install. Overall, the setup went smoothly. I got all the stuff in, and I wasn't able to set up for a couple of weeks, so ADT has been calling me a little bit, trying to make sure that I got it set up before my first payment came out. The rep came over on a weekend and helped me set it up. He explained it all, showed me exactly where each system would work best, like which corners, window or door. My experience was very smooth. Any question I needed to ask, he was able to answer. I thought it went really well. As far as the price, it's pricey, but at the same time, it was something that I thought that I needed, and so I decided to bite the bullet and purchased it. Overall, in the end, it's gonna be worth it. Peace of mind is priceless.

I've been in this house since February, and I live alone. I just got my door lock put on, and I'm still in the process of getting everything connected. I work and don't have a lot of time, and by the time I get in, I'm about beat. Besides that, I love ADT, and I've had no issues with the equipment. It does what I want it to do and I wasn't misled.

We had a security system with Xfinity but they're a cable company, not a security company. It made more sense to go to ADT. We like their service and price. I got a better than most deals. It was the hookup and I was very happy with that. However, dealing with customer service was a little bit of a struggle at first. The last girl I spoke to was amazing but the three that took me to get to her were not. Other than that, I would recommend ADT. We have an ADT system at my office as well.

I don't live in the best neighborhood in the world, so I figured it would probably be a good investment to have a security system. The initial ADT person I talked to about purchasing the system was very kind and personable. It was overall a very pleasant experience. The house is still in a remodeling phase so I'm not there as much as I'd like to be with the system. But it's nice getting those notifications when it detects something or people walking up, and that's been very helpful.

I needed to switch because I was moving out of the house that I had my other ADT in. I called ADT and they offered me Self Setup. It was fine.

I called ADT to have my services transferred, and the rep suggested the Self Setup. I don't like it though. I'm used to a keypad that I put on my wall, my entry and my exit and not something that's centrally located. And then I constantly get offline. I understand we had the hurricane and things could have happened, but I do not like the setup. I want the old school. They could give me a panel. They could give me something that I can program and something I can deal with. I don't like these little buttons. My wife doesn't like it at all.

I had Blue by ADT and when I had called to cancel it, the girl talked me into keeping it so I ended up getting the ADT+ system. They didn't change my cost. I've been paying $29 for the last six years which I don't have a problem with. I like that if I accidentally set the alarm off, but then I stop it, I still get a phone call. It's a recording that says that the alarm went on, but I deactivated it and it was just a courtesy. If it had been a real emergency, such and such would have contacted me. Blue didn't have this.

The ADT Self Setup system came free through my State Farm Insurance, and setting it up was relatively quick and easy. It was no more than 15 minutes. You just place the devices and connect to your internet. I didn't have to call anybody to help me. I just read the directions over and did right what it said. One device was placed under our laundry sink. I was washing my hair and splashed water all over the place and it went off. It startled us 'cause we weren't used to having it there. When ADT called me, I had forgotten how to shut it off then I remembered. We went, put the code in and it stopped it. They work really well. The slightest bit of water would set it right off, which is good because you don't want a water leak. The rep was also friendly and helpful. She explained to me what was going on, that the alarm had gone off and had been triggered.

I've been confident enough to install the ADT Self Setup system myself because it's simple enough. However, I still haven't done my complete setup because I need spacers and there have been many other things that have been more important. I have forgotten about it. I just had the power up. I have curved door frames. I couldn't lay the sensors on them because they're flat. I have to get the special kind of spacers. I didn't know that I would need them. Other than that, I went on the app and navigated it a bit. It's similar to MyADT which I had before that it was easy enough to navigate.

The first time I called ADT, I didn't get the system ‘cause they told me that I had to give at least $300 down. Then they called me and the rep helped me to find a better way to not pay a lot. I only had to pay $10 to be able to get the stuff the same day. I was grateful for his help. Setting the system up was easy. The problem I had was with my internet. At first, I didn't know if it was the internet or the cameras that didn't wanna work. I also didn't know that the doorbell ringer, to be able to hear inside the house, you have to have a little connector for it. I have to order that since I don't have that.

I've been an ADT customer for a while. I recently moved and had to move over my service. They told me it was gonna be 600 and something dollars for someone to come set up the sensors. But I already had a bad experience with someone coming to my home and doing the initial setup when I got ADT. They stole my password and were making changes to my account after they left my property all because I reported that they were charging me 50 something dollars for a Google Nest that was never installed and left in my home.

The ADT rep seemed pretty cool. The problem was I was relocating because I had sold my property. When I moved to this property that I'm at now, he said, “You could save yourself some time and some money if you do a self-install versus having a tech come by and install service.” I was okay with that and he said, “A lot of the customers accidentally prefer that versus that.” But to me, it's been such a freaking headache.

We had ADT at an original account. We moved and ADT decided we didn't set up the new system fast enough, so they cancelled our account, and charged us 800 dollars. They never said anything about it. So we called them back and they said, “Hey, by the way, when you agreed to move and keep us, you signed a whole new contract.” They never informed us of that either. So we now have a new contract with them. In the process of all of that, I said, “Okay fine. Whatever. We have the new contract. It is what it is. I'm gonna have to pay the money anyways. Might as well just use the account.”

I saw ADT for the first time in a commercial about eight months ago and then, I went online a few weeks ago and liked not only the reviews but also the price of the system that I wanted. This is the first time I've ever hooked up a security system and wanted something I could record on my iPad. The gentleman I talked to said it was easy. All I gotta do is follow the directions. I followed directions before and it was a pain. But I was amazed. It was simple so it’s a nice system. Everything came in a box and was laid out for me. I just started with page one and went to each device. I had the system set up in 30 minutes tops and had everything recorded on my iPad. It took me longer to mount the camera itself than when I put it online. I'm 62 years old and don't know that much about computers but the system is dummy-proof. So, anybody can set it up.

ADT came to my house, and the visit was very nice and fast. I purchased the system and it works exactly how I expect it to. I haven't had any issues.

We had ADT for two years, then we moved a state, so I wanted to cancel it. They said, "No, you can go to a different state and you can still have it." That was more realistic, because otherwise, they were asking me for $500. Now, we're running the system, and we're good. Customer service is always nice too.

We have ADT at our house in Florida and our only option for where we wanted it in Minnesota was the self setup option. I called in to ADT to find out that information. The setup took about an hour and a half, and it was easy. The Google Nest doorbell was the biggest challenge because it was not all set up underneath the ADT app, but even that wasn't bad. We have the system set up so that when we open the door, it chimes, and I like that. If somebody goes through, we know. Our sense of security has definitely increased since adding the system. I would recommend ADT.

So far, the ADT Self Setup is okay. But I'm not too sure if I'll hold on to it or not. I can't get the pieces to fit correctly on the door. It's like a magnet. I'm not too sure if I'll keep them. They also messed up the order in the beginning. That wasn't good. They were supposed to send the right amount of sensors I had, and I had to talk to multiple people to get it right and that was difficult.

The ADT Self Setup system sucks. My doorbell is not up for my camera that goes on the garage to look at the patio door. I've been waiting on somebody to call me and help me set it up in the mornings but nobody's called. If I'm paying money for some help but I can't get the help, then what's the use of me paying money? They talk about it being easy to set up, but that's a lie. If I want them to come back out to the house and do it, they wanna charge me $1000. I wouldn't have had it installed if I'd known it was gonna be $1000.

I was moving and didn't have a current address at the time. The rep asked me to try the ADT Self Setup system out so I wouldn't have to pay $1,100. I tried it out but hated it. It was not a good service at all. It sent text messages and called all day and all night long, stating that it was not connecting. It really wasn't protecting my home. It didn't notify me when the doors were opened and closed. It wasn't doing what I was used to. It was just taking up space sitting here so I unplugged the system and stopped using it. I went back to the regular control panel.

The ADT Self Setup system was easy to set up until I got to the point where I couldn't get the motion sensors to work on the windows and the door. I called and the rep was telling me I had to go in there and set them up one by one on my own. I didn't know I had to individually set them up but she walked me through it and it went straight through. She stayed on the phone till I got everything connected and made sure it worked. The system does us good, and I've told my nephew to call ADT as well. The system is self-explanatory. They give you a little paper on the thing that's on the base and you just punch the numbers in. I like that the doorbell picks up real good.

The setup process with the ADT Self Setup system is practical. The instructions were there. They were straightforward and I had the assistance of the app. You would think setting up a home security system is something that would require professional installation, but I was able to do it on my own. A quarter of the install took an hour. ADT is a great system to have. My alarm went off when I was in the house so I know that it works.

Everything has been fine so far.

Someone contacted me about ADT. They were talking about it, then I got an offer to get the ADT system. I had to do the install myself. I had someone to call to walk me through the process of getting it set up, which was good. I'm experimenting with the system right now, and so far, it's good. The most I like about it is the camera. I also used the app because I was amazed that I could set the alarm wherever I was.

I'm working through the setup and taking my time. But the response time to law enforcement or fire was excellent. It was pretty easy to install. ADT has a good deal. If you're a State Farm insuree, it's a good program.

I started online and I had a phone call with ADT Self Setup at some point to confirm everything. They just mailed the system to me. It got in within a few days. I did the self-install. It was very easy. Putting in cameras, you need a power drill and might need a ladder to get up high if you need to. Otherwise, it was simple to put it all in.

I don't recommend ADT Self Setup for anyone. It was very easy to install. It's a great service if you need it. But for my case, I have one door to my apartment. I tried to cancel my services because I didn't need it, and I got transferred eight times to talk to different people about canceling, which was annoying. I got told that if I wanted to cancel my services, it would have cost $1,100. I thought it was a monthly pay-so-much-a-month, and if I was done with my services, I was done. I have to wait 30 days, and I could call back to try to cancel it.

I got everything myself set up except for my camera. My neighbor helped me put my camera up. So, it was good. I just got my camera set up yesterday and I did the virtual call and they helped me set it up over the phone. The customer service was good. They were real helpful and very courteous. So, everything is good with ADT. I'm enjoying it so far.

I reached out to a representative for the initial setup and once they walked me through it, I was able to do it. It was a pretty easy experience. It is better than paying the fee of having a tech come out. The customer service was really good and very helpful.

When I started, good service. I could call and ADT would walk me through. If I was locked out of something or had a situation, great service. When I had the original setup with ADT, that was when I required more of ADT's assistance. But with the current one, I didn't require that much assistance because there wasn't much to do. I don't have a camera. It's just one little box, and that was it. I just put up sensors and plugged up the little box thing, and it was done. I can't put the door sensors up until I get some two-sided tape because the sticking part of it is on the back of those sensors, and my door can only allow it to be sideways, not up or bottom.

My parents handed everything over to me because I'm the electronic whiz in the house. The instruction they gave was very limited. I had to go on to YouTube, find people who did it to find out how to do it properly. What we had to have. ADT Self Setup didn't give any instruction. They gave the same, “Scan and then you'll get instructions that way.” I was not happy because they told my mom she would only have to have one app. I did it, and having to download their apps plus a Google Home app to get for it to up right. The instructions just said, “Go here and then do this.” I got into the second. They didn't give instructions. I had to figure it out. When my mom asked about it, they said I would only have to put in the ADT app, and that way, it would operate, nothing else. It would be better if they told people up front that they have to deal with two different apps, not one.

My State Farm agent knew that I was going to Africa for a couple of weeks, and knew I had the ADT cameras. There was this program set up between State Farm and ADT and he sent me the letter, I called ADT, and they sent me the package. It had a base and five sensors. They had to guide me on the phone how to do everything. I had the ADT Plus app on my phone. I was able to figure that out. There is a base that I plugged in, and you go through a procedure on your phone on that ADT Plus app. You connect each sensor.

ADT's customer service was wonderful. However, I ended up canceling the service. It's something that is more of a splurge right now than a necessity for where I live.

The ADT system was easy to set up. It was straightforward. They told me what all they were gonna send, what all came in the package and they shipped it. It came with easy instructions on how to set it up. ADT is a good company to go with. It provides good security. But when you would call, they would give you a lot of runaround.

The ADT reps have been very supportive. When I reached out, the rep stayed on the phone with me until the system was up and running. The system is good. As a matter of fact, I had some issues. I was coming back from vacation. I got an email that said it was disarmed. But I was able to arm the system while I was away. I got back last night and when I got in, the system was working because it started to give me that minute beeper before it started to notify the police.

The ADT self-setup system was easy. I also like the fact that with the ADT app, I can turn that thing on and off with my phone. I got several systems at several locations for businesses and homes with ADT. However, I had a terrible experience with the installation guys, which is why I ended up with a self-service system to begin with. Because the people that they have subcontracted for them out of Myrtle Beach, I've had problems with them.

The rep was good. He worked six hours doing all the installation, and the system worked great for a couple of days. When we ordered our ADT stuff and the guy came out and set it up, it was supposedly all brand new stuff he was taking out of the boxes. But the next day or so, the batteries were going dead on some of the stuff. We had to order some batteries to replace some of them. If it's new, how in the world are the batteries dead? That didn't make any sense to me. Then we had a camera issue. My wife called ADT and one of the ladies walked through with her. She reset the camera three times, deleted it, and reinstalled it. Then she had to check and make sure our Wi-Fi was good and reconnected the Wi-Fi three times. They worked together over the phone for about an hour, but it resolved nothing. That was a little bit disappointing.

What made me go with ADT was their one price and just the ease of signing up and getting the equipment set up. It was very self-explanatory. It's top quality equipment and the functionality works excellently. When I spoke to the sales rep, the rep gave very clear instructions, was down-to-earth, and spoke to me with the greatest respect. It was the best phone call.

I've had a good experience with ADT. The sales rep informed us about everything. There were two different setups. In the original setup, someone else came out and did it. However, he did go against what we asked. We asked for the system not to be put into the wall because we weren't looking to live in that house the entire time. He still put it on the wall. But then I've moved since and I set up my own since I could not take it out of the wall. For this last one, I set it up by myself and it was super easy. Setting it up was really easy. Interacting with all of the interfaces is super simple as well. Just talking over the phone has been easy whenever I had to get my new system set up. It's all working well. The previous one was a touchpad one. The one that I have now is with the Google Nest and it's a little cylinder in the base. I like that they respond pretty quickly if it goes off.

My experience with ADT has been good. We had a couple of problems which were solved. We're still having another problem, which I still need to call in to solve. But so far, so good. Issues have been solved.

I've had ADT for a while. When my mom passed, it transferred under my name. When I got my services transferred into the new house I live in, the rep walked me through a lot of things and helped me understand the process. It was helpful that I talked to that type of person. They told me that I could self set up my alarm, and that was what I did. But there were some parts of the installation that weren't easy. With the sensors, I kept messing up. But the cameras were easy to set up, and now I got eyes and ears on my property. The system functions perfectly.

Overall, ADT is supportive. The self setup system has been straightforward for the most part. When I was having a problem, ADT was attentive to schedule an appointment and figure things out.

Before I moved, the ADT system was already at the house I had moved to and I just called and got it set up. Then, when I moved to my new location, I had to keep it and they sent a self-service system. But I can't use it because I don't have WiFi. So, it's been a big ordeal. I live in a rural area and they don't offer services. They only provide five megabytes but ADT is pulling one and it's $125 a month for it. I'm not doing that.

I called ADT and as we proceeded in negotiation, the rep told me about the self-setup option. He was very kind to me. The ADT Self Setup is very simple. It didn't work, but that's not their fault. I had a couple of issues with the gadgets that they gave me and I called in. The young lady didn't sound like she knew what we were doing. But other than that, it's been okay.

I saw a neighbor that had a sign in their yard and had an issue with security and decided to check ADT out. Setting up the system was easy and straightforward. But it's hard to change things on the app. I had to call customer service to get things like my address and billing information changed because it would not update it in the app.

My experience has been good. I check the system all the time. ADT was something that my parents used to use for our old house and I've wanted it for a while.

I had to call one of the representatives of ADT a couple of times. One thing was I had a question about the light on the base. It went from green to yellow or orange. Typically, that means there's an issue. But I was told that it would correct itself. I also have a control unit upstairs in the bedroom and both of them, the main one that came with the system and the one that I had to purchase separately, do not have a very good response. When you're trying to disarm and arm, it takes several tries.

When I was getting signed up for ADT, I told the guy that I wasn't ready to put the system up yet 'cause I have to paint the house. I'm also doing a lot of refurbishing in the house. I should have held off on getting ADT. Time has gotten by and they're charging me now for the monitoring. I hooked up the box thing and put it in a certain location, but I haven't hooked up anything else and it looks like it might be a while. I hope I end up liking it after I get it hooked up though. Another thing is the Yale door lock thing doesn't go with my door, and I hope that they have a brushed nickel finish.

The setup process at ADT was easy. It was a little time-consuming, though. But I didn't have any issues installing it. And everything so far has been good. The guy that I talked to to get everything set up was also good.

The ADT rep we worked with was very nice and helpful. He helped us sort out some issues that we were having. The videos that they had were also self-explanatory. So far, we've been enjoying the system.

State Farm sent out a letter that mentioned self setup, and I purchased the ADT system through the QR code. It was easy to do the self setup but I ran into a bit of trouble. One of the alarms set off from the sweat in my hands. It was very sensitive. Other than that, ADT seems really nice and the system seems to be working okay.

One of my coworkers said ADT is a good company and recommended it to me. When I needed help with the self-installation, I called them and the reps were able to help me. They gave me great directions to help me install the cameras. The app is a bit slow sometimes, but other than that, ADT is doing a good job. When Hurricane Helene was happening, the power went out in my apartment building, and they called me right away to make sure everything was good. They called to ask what happened because the same system went out.

I had one problem with ADT's online tools, but they worked it out. The sales reps were also knowledgeable, polite and accommodating. The first equipment was put in by an ADT person, then they shipped the second one to me and I haven't hooked it up yet. I’m not tech-savvy, so I haven't figured it all out yet.

ADT is good. They sent the system to me and said, "This is what it needs to do." It works and the setup was easy. However, they are bombarding me with emails and text messages that are about setting it up. I don't care about that. They should have just left it alone and I'll set it up when I need it. Other than that, it's fine.

When ADT called me and I said that they had to call me at a better time, the rep did that. She wasn't too pushy, but she was confident in herself and she recognized me. I like the self setup a lot, and I wanna upgrade and add cameras.

ADT's products are fine, but they're not the products. It's the service and it has been absolutely terrible almost the entire time minus the first interaction. It has been pulling my hair out. They sent me to collections for something they said was cleared and fixed, which was their mistake in the first place. Their customer service has been some of the worst I have ever dealt with. They're constantly sending me around, never solving the problems, and telling me stuff are gonna be done when they're not gonna be done. They caused even more issues with me when I told them I was at a 72-hour shift at the fire department and then shafted me even further with that. It's been an absolute nightmare with them. I would not recommend them to anybody.

The people that I spoke to on the phone, except for one occasion, were very nice. But one thing that would have been more helpful was if they would have asked if I had a split band system. I went multiple weeks without having my camera at all because my internet was not compatible with it. One night, it took almost three hours of trying to reboot the cameras to get it going. That wasn't something that they thought was an issue until the last person that I spoke to said perhaps I might need to have a split band system. She did a great job. I called my internet service, and lo and behold, it was the issue. Now that the ADT Self Setup system is up and running, I'm very pleased.

ADT's customer service is going well. However, if I open the door, the speaker would beep. It would be good if it would say "door open" or "garage door open".

My experience with ADT has been crap. I was told the system was very easy to install and it would take an hour or two. I paid a professional to do it, and he came in at 9 o'clock in the morning then left at 3:00. I couldn't afford any more than six hours and he never finished. There weren't stuff to hardwire the stuff into the cameras.

The sales rep was nice. But the setup which I did myself was a pain. I downloaded the other app for the doorbell cam. It works. I also did the Nest cam, and it works as well. But it's all a big mess. ADT needs to make it easier and offer free installations to make it better. If I could go over and do it again, I would just go through another company and buy the doorbell camera and the Nest cam, and just download that home app on my phone.

Though I didn't know what the options were, I like what we got. However, I didn't realize we had to set up the new ADT Self Setup system when we moved, and instead of the money stopping from one account and getting transferred to the other, I was getting charged on both sides of the house. ADT took 870 something dollars, and it took almost a month to get the money back. They finally terminated the other account and that was when they took the 870 something dollars. But part of it was my fault. I didn't get the system hooked up because I didn't realize that was what had to be done. I was so confused with all the phone calls between ADT Plus and Pro.

I'm not that happy with ADT. The guy I talked to on the phone was all right, but I'm frustrated with the installation. They sent the stuff in a box and told me they don't send representatives out here to set the stuff up. I've had the system almost two weeks and it's not set up. The only thing I was able to set up was the base. Everything else is incomplete.

The ADT fixed alarm company doesn't talk to the ADT Plus alarm company. When you sign an account, you're supposed to maintain an account for 36 months. When you're “switching products”, you're doing the “right thing” and both you and the salesperson are saying it's gonna work. You're being assured that nothing's gonna stop. But you end up getting a bill for terminating services prematurely, and ADT charges you for termination of services for over $1,000. Then you spend a month chasing down ADT to replace your money because they don't do it on their own. The excuse of ADT is technically, they're two different companies.

I ordered my ADT Self Setup system online. When I called back, I had to reorder another part and they were great. The installation was great as well, and their price is along with everybody else.

We've had ADT a few weeks and the representatives are very helpful but the system is very difficult. Some of the pieces for the self install system aren't quite the way they're advertised. The remote keypads are supposed to be wireless, but I have to plug them into an outlet which doesn't make them wireless. We sent a few of them back, and even wired, we had problems with them. It's a bit of misguided information, but all in all, the system seems to be good so far.

I had a pro install at one point, then I moved into somewhere that didn't need that extensive a system, so I just went with the self setup. I spoke to somebody to transfer my account from a pro account to a self setup account, and for the most part, it was good. We had one hiccup where they charged me about 600 dollars for early termination, and they weren't supposed to. I still don't have that money back. They said it was either gonna be mailed to me or posted to my account, but as of today, I haven't seen it. It is on my to-do list to call them this week going, "Hey, what's the status of this?" Other than the issue with the refund, everything's been smooth. ADT is really good and the price is reasonable.

We used to have ADT years ago, then I called them again. The sales part was okay, but the service wasn't that great. When I moved, I was charged for two months and I hadn't even gotten the system set up yet because when they say do-it-yourself setup, that's a joke.

I did a little research online and thought that the reviews were good. A new salesman with ADT out of the Kansas City area got in contact with me, but first, I called the local ADT office down in Chanute, Kansas. It's just south of here, and they were not as cooperative and nice, then I got ahold of the young salesman. This kid did a really good job, and that's the reason I bought the system. I didn't buy from ADT. I bought from this kid.

I called ADT Self Setup. They told me that nobody comes out anymore in the self setup, and told me that everything I ordered will be sent in the mail. I went through the instructions and did it myself. It was simple. It works fine. I feel more safe and more comfortable leaving the house or being at home. It's a good service to have.

Setting up the system was easy. Also, I don't have an issue with it.

ADT Self Setup is good for people who know how to do these things and are tech savvy, and they got all that stuff together already. Also, ADT needs to tell people what internet speed they need. They need to express that when people get these products and what they need to have first. We were trying to set this camera up. Everything runs except for my doorbell camera. It didn't connect. Everything else is connected. Even the sensors downstairs are connected. This is upstairs, by the internet stuff. Why are they not connecting? The internet company I'm using said it would work but it's not working. Even sometimes with the ADT, it would go out.

ADT Self Setup is trash. It keeps locking me out. I can't see my cameras. I haven't been able to see my camera all weekend. It was hard for me to get in. It kept saying the email doesn't match. I'm thinking about looking for a new alarm system.

I had an ADT DIY kit previously at my apartment. We were getting ready to move to a house. I just figured I would upgrade with ADT Self Setup. I remember getting an email saying that the upgrade could be free. I went digging for it and that was the case. I only ended up paying $50 for a couple of more sensors. I'm a techie. I like technology, so that stuff is easy for me. I intuitively can just pick up something and get it to work. So, when the kit came, I opened it, looked at all the pieces, and it was very familiar from the first one I set up. I went around and set them up. I didn't read the instructions.

I got a letter in the mail saying that both Michigan and Maryland were doing a thing through homeowners’ insurance with the free water monitoring system and I did the process online. It was easy and setting up the system was straightforward. I'm happy.

I have my own additional security system on the property. I needed ADT Self Setup because they are a monitored service. The insurance company wouldn't accept that I monitored the property myself. I have my own separate system with cameras and sensors that is local only. I was required to buy a monitoring service and that's why I chose ADT. I spent a total of 10 hours on the phone trying to get the alarm certificate over the past two and a half weeks. I spent over four hours on the phone in one session where I kept getting transferred to a different division, because I'm using their new ADT+ system.

They told me the setup was gonna be so easy to do and it took me three days to get it all set up by myself. Also, I thought I was gonna have an outside alarm but all I had was the inside alarm. I thought it was gonna be something I can put on the outside of the rental house I had it on.

ADT offers service technicians that come to your house so we went with them. It was excellent with the sales rep and the equipment is good quality. But the salesman for our our vacation home didn't really tell us about those cameras and that the batteries need recharging every month and a half. So the two doors are unprotected and the doorbells are out of juice right now and we're not there to power them up.

ADT Self Setup sent me out one base, but that didn't work so I had to ship that one back and they had to send me another one. It was okay.

Everything that I've talked to the ADT Self Setup rep about has worked out well. I got smoke alarms, but they only work if I'm here and ADT works wherever I am. So, it's an additional security. Check with your insurance company and see if you can get a lower rate because that would help offset your total cost.

ADT Self Setup is easy to set up. It took me less than an hour. The system is quick to notify me on what door is open or not. I like the simplicity of it. I am at peace. If you wanna be secure, get it.

My interactions with ADT were horrible. They still owe me money that they haven't refunded and they think that they can just keep offering me stuff. I moved from another place and it was just a whole mess with the self-setup because they didn't close the old account. They went in there and took money out of my account and it took me almost a month to get my money back. The last representative I talked to cleared the balance but the experience I had was horrible. I was dealing with that for like three months.

I was calling around for burglar alarm system and I talked to ADT. I made the sales rep aware that I already had smoke alarms here, which were here before I moved in and were not hooked up to anything. The rep said they'd take good care of that. I paid for the system and they sent me a package and it didn't have anything to connect the burglar or the smoke alarms to any facility.

I heard about ADT when I got something in the mail from State Farm. I was able to get through the setup just fine but I would like to have had something a little simpler in the way of a tutorial, to walk me through the entire process step by step. I still haven't connected the water sensor device. There are five of them and I'm still working it out. We're here almost all the time so I haven't activated the system for when we're gone. But everything's going fine. The sensors and the smoke alarm are fine.

ADT is popular and it’s what most people that I know have gone with. The setup, which includes hooking up the cameras took a good 40 minutes. The system is working properly. It's easily installed. So, ADT is a good company to go with. But I was supposed to get two wireless cameras and a Ring bell. I contact customer service about that and the rep said it was a mistake. I didn't get what the salesperson told me I was going to get. It was a promo.

I heard about ADT from one of my friends and I was interested in the equipment and prices. Dealing with the sales rep was fine and the online tool was easy to use.

My mom was the one who ordered ADT under my dad's name and the representative who sold it to us was supposed to give us a free camera. But it didn't come with the purchase. We had to end up buying a complete new one versus the sale that we were initially told that we were gonna get. Whoever gave us the offer didn't put anything down so nobody could track that down for us and that was a little upsetting. We had a little bit of a difficulty on some things during the setup but it wasn't that bad. We like the system. The quality is good and the cost is a little bit expensive but it’s okay.

The salespeople were friendly. I had an idea of what we were looking for from what we'd used at our previous home. Unfortunately, the only option was self-setup. I had to call a few times to get tech support but it seems to be good now. But I wish that they had somebody in the area that would do installs and that there was another option other than just self-install.

I called ADT the other day. But I couldn't get through. I'm gonna send them the cameras. My Wi-Fi isn't strong enough. They told me they will work since I moved. But the Google camera is different than the ADT cameras. Because I moved, I had to switch Wi-Fi. But the cameras aren't gonna work for my house. They also didn't send enough stuff. They sent the one for the doors, but they didn't send the motions. But I'd still recommend them.

My experience with ADT has been good. We're in the process of setting it up. My IT guy recommended them. Said that they were the best for what we needed. Everything looks good so far. It was between ADT and two other companies. We chose to go with ADT and so far, we're happy.

We will go to Aruba in February for two weeks. We wanted to have our house protected. We've got ADT installed. The setup was easy. We had to build out a little bit on the door. But we got these blocks and we put them in and it worked fine. I would recommend ADT.

I haven't finished setting my ADT up. It's a little more involved than I was expecting. I've got the Nest cam like the Ring set up, the doorbell set up, and I have the base set up, but I still have to do the sensors, the doors and the windows.

I've been with ADT for years now. I was with them when it was Blue by ADT. I couldn't install the first one so I removed it. I was instructed over the phone. At first, it was difficult for me, but I also had a friend there helping me. The first one, I would have to climb up to keep changing the battery when the battery is gone. The new one is much easier on the door. I also have an app. But I'm supposed to do some more following up with it.

They have good customer service. I had the wrong app and they helped me out. I had to download the ADT+ and delete the ADT Control. Their monitoring is good too. I use the app but sometimes, it's shaky. But they updated it.

Their website is good. I ended up picking ADT because their website is easier to use compared to others. I looked into Cove and SimpliSafe and I liked the ADT system better. Their app is great, too.

I've had a good experience with ADT. The rep I worked with was helpful. The Self Setup was easy. It's just the sensors sometimes go off by themselves in the middle of the night. I haven't talked to anyone yet about it. I just deactivated it and I haven't been using the system until I figure out what's causing it to do that. Because I have cameras as well, so I know there isn't anyone at the door.

I've spoken with the representatives at ADT through the phone. Our interactions were good. I'd recommend ADT.

I became a customer in October and have had a lot of issues going on. I've called customer service and gotten transferred seven times or about the majority of the times that I call. They tell me that they are transferring me to a tier three team or some other type of department or account management, but they don't ever give me any resolution to anything other than the two replacements that were sent to me. I've had to go out of my way and contact Google themselves about the devices and I've done their troubleshooting. I've had to split my router into a dual where it would run off at 2.4 and 5 gigahertz, and I've had to have my network from my internet provider run diagnostics on it multiple times. I've spent around 24 to 48 hours exactly into getting this system to try to work.

The box that ADT Self Setup gave me doesn't work if I tried to turn it off. That's a big deal, especially in a panic situation. And the app wouldn't come up. That's not a good feature because if I needed to hurry up and turn the alarm off and couldn't, that would cause ADT to call me. It could set off other things. That's horrible. Because I would panic, try to get the alarm off on my phone, and it would take a minute for the app to come up. I called ADT to ask them how to turn that off on the actual base. They said it was not set up like that. It was supposed to work through my phone. That's not true. I remember when I had Blue by ADT and it would work fine to turn off the base. But with this one, I could not even try to turn it off. I could put in the code and do what I was supposed to, but it wouldn't work. That's not right. But I don't know what I'm supposed to do about it.

I'm 68 years old. I'm very competitive in that area because I was able to connect most of the product. I called for additional assistance when it came to the new Nest camera that was added to the system. I found the system better than my past system, which was ADT Blue. But ADT Self Setup's camera with the alarm system need to be brought up to par as well. If ADT aggressively improved that situation, they would have a winning situation all the way around. The only drawback is that the camera does not activate the alarm. The camera does alert for motion and movement. But the most important thing is it should have the capabilities to activate the alarm and the arm staff.

ADT does a good job if you got the right person. My sales representative spoke nicely. I had no problem with him. We had a guy out here who installed the system, but he didn't do a good job. I called one of the ladies on the phone today. She showed me how to cut something. Then I called back to see if I can get somebody out here to move my camera up because the kids could climb up there and grab them and pull it down. They wanna charge me $198 just to come back to straighten it out. So, I told them, “Forget it.” Also, my wife can't get her phone set up to see anything. My son put it on my phone.

I don't feel good about ADT at all ‘cause the damn thing's not working. Someone keeps coming in my house and the system isn't catching anybody. Customer service helps the best way they can, but someone is still getting in my house. They could have gotten in my house yesterday and stole some of my clothes out of it. They've done it three times, and they're still doing the same thing.

My Ring cameras had stopped wanting to connect and I was looking for something else. I got the ADT self setup and it was super simple to set up. I talked to a rep when I set it up, and he was great. He made everything very quick. I was set up and signing paperwork in 25 minutes. I'm pleased with the system. It's easy to get used to. I've recommended ADT to a couple of other people already. A business partner of mine has just set ADT up with her business.

I was an ADT customer 30 years ago, and when I wanted to get a new system in, I called ADT first. The nice lady I spoke with suggested that for what I needed, I could do it myself. While I was somewhat skeptical of that, I thought I'd try it because I have a 40-year-old son who could help me with it. What I needed was somebody to come out and look at the old system that was in and more or less duplicate that with the newer Bluetooth things, but what I got was insufficient to cover the whole house. I could augment that, except I couldn't figure out how to set things up, and I kept getting glitches. My son tried to help, and he had similar problems, but he finally got it worked out.

I still haven't set up the whole ADT system. It's just that I didn't need the door sensors. I just needed the camera. What I have set up is really good. I feel secure. The team from ADT has been good when I've had to call them. I would recommend ADT. I haven't had a problem with them. They're easy to reach, and when I have had to call them, they're very respectful and they answer quickly.

ADT Self Setup's reps helped me out. I ended up buying the equipment.

ADT got the service to where I needed it to fit my budget. I'm glad with that. I went into this the first day thinking when I set the alarm, that I am fully covered. But now, I'm not for sure about that. I don't feel I'm being monitored. We've set our alarms off several times. I don't know if ADT realized that because we put the code back in rather quickly to silence any alarms, but we were never called by them to find out if we were okay. I'm wondering what has to happen here for them to call us.