ADT Self Setup Reviews

I recently had the experience of setting up a self-installation system through ADT. Initially, I was considering having a technician do it, but due to the waiting period in my area, I chose to do it myself. I found the installation process to be straightforward, although I did spend some time deciding on the best locations for the cameras, which was more of a personal choice.

I was introduced to ADT Self Setup by a friend who recommended it, and I decided to try it out. My interaction with their salesman was positive, and the setup process was straightforward and efficient. I find the cost reasonable compared to other options like Simplisafe, primarily because ADT is a well-established name in the industry, which gives me a sense of trust. Overall, my experience with ADT Self Setup has been satisfactory so far.

I've been familiar with ADT since I was a child, having seen their advertisements on TV. My experience with their sales representative was positive; they were very nice, smooth, and personable. Setting up the system has been enjoyable, especially being able to manage it through my phone. However, I've experienced two false alarms where the police came by, but everything was in order at home. ADT promptly called me each time the alarm went off, which I appreciated. I haven't taken further steps besides turning off the alarm when it occurred. I'd rate their service overall as a 4, but their customer service and app usability both deserve a 5.

I've had prior experience with ADT, and I prefer the old system better. The new self-setup system is a bit of a hassle for me.

I first learned about ADT through a coworker who had great things to say about them. My experience with ADT's sales team was positive; I found them to be excellent people who were genuinely helpful. I'm quite satisfied with the ADT self-setup system I have, especially its security features.

I have had ADT for a while, and they introduced a new self-setup system that I'm not too pleased with. The main issue has been connecting to Wi-Fi and staying connected. The installers visited several times but never managed to get the equipment, like the doorbell camera, to connect to Wi-Fi. Ultimately, they took it away and only left the regular Google system, which also has issues with the app requiring frequent restarts. Sometimes, I can't arm or disarm the system remotely when I'm not home, which is frustrating.

I first heard about ADT from the promotional advertisements I received in the mail, as they've been around for ages. My interactions with their sales reps over the phone have been great. However, I am slightly disappointed with the doorbell camera. I expected it to have a wider range, and I can't see as much as I thought I would be able to. It only captures a part of my porch. A co-worker showed me her app, and she has a much wider view, which makes me wonder if there are different doorbell models. Although ADT mentioned I could get additional cameras, I was hoping the doorbell camera alone would suffice. Despite this issue, I'm happy with my overall experience and would rate it a 4 out of 5.

I decided to choose ADT for my home's security after hearing positive feedback from my parents, who have used them before, as well as conducting some online research. I submitted a request online, and they promptly called me back. The sales rep was clear and helpful, explaining the monthly charges and installation process thoroughly. They inquired about the number of doors and windows we have and guided me throughout. While I haven't had to use the system extensively, having that extra layer of security feels reassuring. Overall, I'm satisfied with my experience.

I decided to try ADT's self-setup option because my house was broken into. The sales agent was helpful when I called and recommended this option. However, I encountered difficulties setting up the sensors myself. When I called for assistance, they attempted to help me over the phone but informed me that having a technician come out would cost $90. I just told them that I'd try to do it again by myself.

I had a frustrating experience with ADT's setup. Initially, I managed to set up the camera in my bedroom, and it seemed to work, showing the room correctly. However, after just 30 minutes, the camera stopped functioning. Despite attempting to disconnect and reset it, nothing worked, so I abandoned it altogether. I sought assistance but the troubleshooting steps provided were ineffective.

I recently started using ADT Self Setup, and while I wasn't initially aware it was self-setup, I found it to be incredibly convenient compared to waiting for a service person to arrive. The setup process was straightforward, taking about 15 minutes, including positioning the devices. The system's performance has been impressive; it offers clear and audible features without the glitches I've experienced with other systems. The screen quality is excellent.

I've been experiencing issues with my ADT system. The doorbell alerts don't promptly appear on my phone or iPad, and one of my front cameras has never worked. I reached out to their support and they eventually sent me a Google box to help resolve the issues. My interactions with ADT's sales representatives have been good overall. Despite the challenges, I'm satisfied with the experience.

I recently decided to purchase a security camera and came across ADT Self-Setup. So far, my experience has been good. The interactions I had with their sales reps were pleasant. Overall, I would rate my experience with ADT a 4 out of 5.

I recently opted for the ADT self-setup for my security system and the process was impressively simple. Originally, when I inquired about the installation, the ADT rep assured me we could handle it ourselves, which was exactly what I was looking for. The sales agent was thorough, answering all my questions and providing ample information to guide my decision.

The ADT rep guided my daughter and me through the setup process step by step, making it very easy for us. The entire setup took about 20 to 30 minutes, which was impressive.

I had a tech from ADT come to set up my system, which turned out to be wireless, so it didn’t require any hardwiring. The tech was knowledgeable and the interaction was pleasant.

I recently heard about ADT through Spectrum. My experience with their service has been positive. The interactions I've had with their sales personnel were satisfactory. I would rate ADT highly for the security features included in my package, as well as the overall sales and marketing process.

I decided to go with the ADT self-setup because their professional installation service seemed expensive. The sales agent was informative and introduced the self-setup option, which I didn't realize was possible. The process was easier than I anticipated, mainly because I had someone on the phone guiding me through each step. It was quite straightforward.

I've had ADT for about 30 years now, and while their service itself holds up and they stand by their word, the interactions I've had with their sales representatives have been quite frustrating. During my initial appointment, the lack of coordination became evident. I was constantly switched between representatives, none of whom seemed to communicate with each other. Each time, I had to re-explain my situation, which was tiresome and inefficient. This led me to hang up out of frustration.

I came across ADT through an email that caught my attention, prompting me to explore their service further. So far, my experience with ADT has been good. The setup process was straightforward and met my security needs effectively.

ADT has been great. I discovered the service online and was impressed with how smooth and easy the entire process was, from setup to everyday use. My interactions with their sales and customer service representatives have been very pleasant and helpful. Overall, everything has been seamless. I recommend ADT Self Setup.

I discovered ADT through online sources or possibly a commercial. The representative who helped set up the service was incredibly nice, informative, and helpful throughout the process. However, I’ve faced a couple of setup issues. Our door sensors are indicating they're open when they're not due to the door trim's placement, suggesting a need for an extension.

I first heard about ADT from seeing their signs and hearing about them from friends. My experience with their sales representative, Travis, was positive. I've only been with ADT for a month or two. While most of my setup was handled by someone else, I did manage to install an additional indoor siren by myself without any issues.

I recently got an ADT self setup system after seeing the ADT Ring doorbells in my nieces' homes. My niece gave me their contact number, and I had a helpful conversation with a representative who provided the setup package I was interested in. It included a doorbell camera, a magnetic camera, and door and window sensors. The only component I still need is the doorbell module to hear it ring inside. The system's performance is outstanding—clear picture quality allows me to easily zoom in and identify people or movement around my house. It sends alerts for any activity, whether it's animals running by, people walking by, or packages being delivered. I rate ADT a 5 for its effectiveness, and I've already recommended it to others.

I opted for the self-setup option from ADT, which I initially learned about when they presented it as an alternative to having a professional come over. The sales representative I spoke with was friendly and took the time to ensure I had everything needed for the process. Setting up the system was relatively easy, and overall, I'm pleased with the experience.

I first heard about ADT when someone came to my door and gave me a card. The setup process was easy; I managed to get everything up and running on my own in about 20 to 30 minutes. I really appreciate the view the system provides and the alerts. Overall, I find the system to be great.

I first heard about ADT Self Setup while browsing the internet, needing a security system due to a personal situation. I'm still adapting to fully using the system and ensuring everything is properly configured. Although I've had no other interactions with their representatives outside of the initial setup, I would still rate my overall experience as excellent.

I purchased the Blue by ADT system and had a frustrating experience with their service. While interactions with their sales representatives were satisfactory, the technical support was disappointing. We faced persistent issues for months with the Nest Aware, which was supposed to be part of our monitoring program. Our account never recognized that we had purchased it, treating it as a trial. This resulted in frequent calls to customer service, with each call becoming a repetitive ordeal of screen sharing and troubleshooting, only to start from scratch each time with someone new.

I recently explored ADT's self-setup services while considering alternatives to Ring. My purchase experience was smooth as I opted to buy over the phone. The sales representative was super responsive and exceptionally helpful. He provided clear details on the total cost and timelines.

I called my State Farm Insurance company and they said I would get offered free equipment from ADT and mentioned that signing up with them could lower my insurance rates. So far, I'm pleased with the setup, although it's a bit inconvenient when the power goes out because nothing works during those times. I encountered some issues with a faulty smoke detector and a faulty window door sensor, and the customer service had been generally good. I particularly enjoy having the camera feature. The system itself was free, and I only pay for the subscription. Overall, I'd rate my experience a 5 out of 5.

I discovered ADT Self Setup through State Farm Insurance, my homeowners insurance provider. The setup process was easy, and I haven't encountered any issues so far. I haven't had any direct interactions with the ADT personnel, as I have not needed assistance. Overall, I'd rate my experience with ADT as a 4 out of 5.

Somebody drove by my house and shot my dogs in my front yard, so I had to get a security system that I could put in within a matter of hours. The sales representative at ADT pitched me a sale on some cameras and stuff and told me they'd be there within a day or two. It was quick service. The product is a self-install. I did ask to get a tech out to set it up. I'm in a no-work area though. So, even if I wanted a tech out there to help me, I couldn't get one. If they were able to get a tech out to where I live, I'd probably give them 5 stars, but they couldn't. That's a sore subject for me. Almost every security place I called was like, “Oh, yeah. We can't get anybody out there for three to six months because of where you live." They're acting like I'm asking them to come and install a security system on a hut in the middle of the Sahara Desert.

When I purchased the equipment, the reps were straightforward in explaining to me before I even got it in the mail exactly what to do once I got it. If I need any help, they told me to feel free to call. They're very friendly. It was very simple to connect each device by using the QR code. Setting up the system was a simple process for me. The camera is legible at night to where you can see everything at night. In the daytime, it's also very good. I'm able to talk back and forth to someone delivering the package. I like that you can disable the system when you're at home or you can alarm different areas of the home while you're at home. We have a downstairs basement area that we go down and play pool. So sometimes we're downstairs and the upstairs is unoccupied, and to be able to arm upstairs while we're downstairs is an awesome feature.

I had to plug in the ADT Self Setup device that I needed and hooked it to my internet, which was simple. Once that was done, I had the five sensors and they recommended where I put them. I put them in one at a time in five locations and connected them to the internet, which was simple. I got done within 20 minutes. I had it all set up. It connects to the home device easily from all corners of my house. There’s a distance on some places. That performance is good. I haven't had an issue that would cause the sensor to go off. But they all seem to work. They provide temperature information. I assume it would send humidity information if it happens.

I was searching for a security system and came across ADT on Facebook. They explained what services were available in my area and I got some hooked up, but I've been pretty disappointed with the experience. I ain't happy with the system at all. They informed me that the camera should last for a 30-day charge cycle, dependent on traffic, but I find myself needing to charge it daily. The most critical equipment for me are the cameras and the doorbell, yet I couldn't get any technical help for the setup. I called these people about several times already and told them I wasn't happy with the service at all.

I recently had the experience of setting up an ADT self-setup system, prompted by the need to replace a deprecated system that had suffered damage during a recent hurricane. The old system's alarm would go off without a reliable way to stop it, so my wife and I were on the lookout for an affordable replacement. Through research, we decided on the ADT self-setup option.

I received a mailer from ADT Self Setup, which led me to explore their services. My interactions with their sales representatives have been very helpful, contributing to my positive experience. Overall, I'm extremely pleased with the ADT service. From the customer service to the sales process and security features, everything has met my expectations. Additionally, I found the pricing to be excellent for the package I purchased.

I have been using ADT Self Setup for some time, having transitioned from Blue and LifeShield. Initially, the setup process wasn’t as smooth as expected. The keypad malfunctioned, requiring me to reset it multiple times due to its motion sensor sensitivity, which pressed buttons unintentionally.

I came across ADT through an online search. The pricing seemed favorable compared to other options. However, my experience was disappointing. The main issue was the poor customer service, as I had to schedule appointments just to speak with a representative, resulting in a two-week delay before my camera setup was complete. While the sales experience was satisfactory, I would advise others to seek alternatives due to these inconveniences. Once everything was set up, the system functioned correctly, and while I would rate the monitoring and quality of service fairly well, the overall customer service experience was lacking.

I decided to give ADT Self Setup another try. I previously sent it back because I wasn't a fan of the do-it-yourself aspect. However, I felt the need to have some form of surveillance due to theft issues in my area.

I gave ADT self-setup a try after seeing my friend use their equipment. Setting it up was a bit challenging for me, so someone had to come and help me in person, which was a relief.

I had ADT Self Setup for about 3 to 4 months, but it was an unpleasant experience. The company's billing was inaccurate as they charged me for services that were not rendered. When I attempted to return the product, ADT claimed they never received it back, which resulted in a frustrating situation. Due to these issues, I would not recommend their self-service to anyone. If you're considering them, it's probably better to have them come and set up the system themselves. It’s not worth the hassle otherwise.

The process of setting up the ADT self setup system was pretty straightforward, though I haven't finished installing all the window units or added additional features yet. I had a professional help reinitiate the system and set up some cameras, which took about three hours.

I've been aware of ADT for as long as I can remember, and after a neighbor's break-in, my family decided it was best to ensure our safety by installing a security system. The setup process for the ADT self-setup was incredibly straightforward—so easy, in fact, that even a child could manage it. It took us about two hours in total, but we did have numerous sensors to install.

I decided to go with the ADT Self Setup because ADT has always been a household name for me. I wanted an alarm system after noticing some security concerns at home, like a missing screen. The self-setup was appealing because it was advertised as easy, and given my limited technical skills, that's what I needed. The setup process took a bit longer than I anticipated, about a couple of weeks, mostly because I had a hard time getting my Wi-Fi to work properly with the system. However, once that hurdle was cleared, everything functioned smoothly. The doorbell camera does die quickly, about every two days, likely due to high activity around my door, but aside from that, the system transmits signals correctly, and all cameras work well.

I transitioned to ADT after having a less-than-ideal experience with Ring. With Ring, the batteries would die almost instantly, and the installation process was unnecessarily complicated, requiring multiple visits and a lack of coordination. As someone who travels a lot and needed reliable home security, this wasn't acceptable. ADT, on the other hand, provided a straightforward and supportive service. They communicated effectively and accommodated my rescheduling needs. The installation team was professional and polite, ensuring I was comfortable with the system before leaving. They even cleaned up after themselves.

I recently explored ADT by searching online and decided to call them to inquire about their services. My experience was positive. They informed me of the options available to me and coordinated a date for the installation. The technician did a fantastic job and was quite friendly. They walked me through everything once the setup was complete. If a friend were to ask about my experience with ADT, I would definitely recommend them and share that my experience was great.

I came across ADT while searching on Google. Setting up the system was incredibly quick and easy, taking me only about 10 seconds.

I first heard about the ADT Self Setup through my insurance company for my home. I was interested in it because of the protection it offered in my neighborhood and for my home overall. The setup process was quite easy, taking me about 45 minutes because I took my time with it. It was simple to install and navigate the app. The system's functionality and performance are good; however, while the Google app works great, the ADT app has some delay issues. Because of this, I often use the Google app to view the camera instead. My favorite feature is the ability to speak to someone if they come into my yard, which I really like. I'd rate ADT a 4 because of the app delay when viewing cameras.

I initially checked out ADT Self Setup after hearing about it from my daughter. Unfortunately, my experience didn't match the marketing promises. I was told it would be an easy setup, just a simple stick on the wall, but it turned out to be much more complicated. I ended up paying an extra $500 for someone to help set it up. When I contacted ADT, they said I was too far out in an urban area for their help. It was frustrating, and I wish I'd known that beforehand. I'm still having issues with the system; sometimes the Google device alerts me when someone is at the door, other times it doesn't, and the app is inconsistent. Even though I had it professionally installed, the performance hasn't been reliable. My experience has been very disappointing, and I wouldn't recommend ADT at this point. However, I enjoy the Google speaker aspect of the system when it works. I can ask about the weather and listen to the radio, which is a nice feature.

I recently returned to using ADT after having used them years ago, and my experience has been excellent. I had an issue that needed resolution, and the sales representative I interacted with was extremely helpful. He ensured my problem was taken care of and that I wasn't charged even though it was beyond the typical 30-day period. ADT has been doing a great job overall and is improving their products to meet modern technological standards, which I really appreciate.

I've been familiar with ADT since childhood, as my mom and grandparents both used their security systems. My interactions with ADT sales representatives have been great; everyone has been very helpful. Overall, I've been very pleased with ADT and would definitely recommend their services. The customer service, the security features included in the package, and the pricing have all been impressive to me. Although I haven't checked out their website or online tools, my experience so far has been excellent.

My experience with ADT Self Setup was mixed. Setting up the system itself wasn't difficult, but I faced significant challenges in obtaining the equipment. I had to reorder everything because ADT's system does not allow adding equipment once the order is confirmed. This resulted in my house not being fully armed for a prolonged period, which was concerning as we were moving to a remote location. I had to buy a whole new system and I had to pack up and return the other system. It was a bit of a nightmare. I spent numerous hours on hold trying to resolve the issue, which was incredibly frustrating. Once everything was resolved, the system itself has been great and reliable. Despite this, I have been a loyal ADT customer for years, having had their service in five or six different houses. I had considered switching to another provider that offered a cheaper and more flexible contract, but I decided to honor my two-year contract with ADT.

I first heard about ADT Self Set Up through word of mouth, which piqued my interest in trying their service. The setup process was smooth, thanks to the technician who handled everything well. It took a couple of hours, which was quite efficient. In terms of functionality and performance, everything has been satisfactory so far. While I don't have a particular favorite feature, the technology as a whole has met my expectations. In terms of security, I feel fine with the service.

I recently had an experience with ADT Self Setup that I found quite bizarre. The individual who set up our system was initially quite persistent, which, in hindsight, might be a positive trait for a salesperson. However, the whole process felt rather uncomfortable. Initially, the setup went off track since I was unavailable to receive the equipment. Despite this, the representative was nice enough to resolve the situation by arranging the pickup and delivery in a manner that suited my schedule. Though there were some initial hiccups, he turned out to be quite considerate and, on reflection, probably a good asset for ADT. I initially heard about ADT when the salesperson knocked on my door to promote their services. There are some aspects of the system I'm still not familiar with, mainly due to my own lack of research, like understanding whether only I can use it or if my wife can as well.

I re-engaged ADT for my home security needs, having had a previous system with them. From the start, my experience was highly positive. The sales representative was knowledgeable and helpful. An ADT technician came out to my location to assist with the setup, which went smoothly. Since then, the system has been working perfectly, with no issues at all.

I initially learned about ADT Self Setup through a customer service representative when I called in. I've been using ADT for years, but the setup process this time was quite confusing. I assumed everything was set up, but it turned out it wasn't, and I had to contact them for assistance. As I was working, it took about two days to get everything sorted, but it's finally set up now. Once the system was operational, I found it easy to navigate, and I haven't experienced any major issues with its functionality or performance. Although I hadn't considered specific features before, I do appreciate being able to operate the system through my phone as it's convenient and user-friendly.

I decided to go with ADT for my home's security needs, as they seemed like a reliable choice being well-known in the security industry. My interaction with their sales representative was fantastic. She provided excellent customer service, making the process smooth and enjoyable. So far, my experience with ADT has been really positive. I'm quite satisfied with everything, from the security features in the package I purchased to the overall pricing. I would definitely recommend ADT to others seeking a reliable and user-friendly security system.

My experience with ADT was terrible. We initially bought the system, but the salesperson sold us the wrong equipment, which we only discovered after it failed to work. We spent six hours trying to set it up, only to finally speak with a knowledgeable technician who informed us that we indeed had the wrong equipment. As a result, we returned the system over three weeks ago and are still waiting for a refund. The customer support was particularly frustrating. Although contacting them wasn't difficult, the representatives lacked the necessary expertise. Overall, it was a misleading and time-consuming experience, and I would not recommend ADT to anyone.

My experience with ADT Self Setup has been excellent. I initially found out about ADT through a Google search. My interactions with their sales representatives were satisfactory. Overall, I would rate my experience a 5, meaning I would highly recommend it.

I first heard about ADT Setup because they are partnered with my homeowner, so they reached out directly about their services. We were already looking for a system, so the timing worked out well. The initial setup process was quick and easy, which was nice. However, the system does have its off days where it doesn't function correctly. When this happens, I try to chat with ADT representatives, but honestly, they aren't much help. Contacting them can also be challenging—wait times are long, usually 15 to 30 minutes before getting someone on the line. One interaction I had involved my doorbell not working. The representatives weren't very helpful and wanted to schedule a visit two to three weeks out to resolve it, which seemed excessive to me.

I interacted with ADT Self Setup after learning about them online. The sales representative I worked with was fine, and we went over the service levels to determine what would best suit my home. Overall, I would rate my experience as average. So far, I would likely rate their customer service a bit above average and the security features somewhat below my expectations. The sales and marketing process was fair, and I find the price I pay for the service to be moderate. Additionally, based on my limited experience with their online tools and website, I'd give them an average rating.

My experience with ADT has been frustrating. Despite paying for the service, I haven't been able to use it effectively. I tried to get assistance on two occasions after moving, but each time was unsuccessful. The last scheduled call from ADT didn't occur; they tried to reach me when I wasn't home. I initially chose ADT because I knew of their services, but I wasn't aware I would need to set it up myself. I ended up paying someone else to do it because it was not as straightforward as they implied. While the initial service was great, the support I received afterward was lacking, leading to my dissatisfaction with ADT.

I first learned about ADT through Facebook and Instagram ads. My experience with their sales representatives was just okay. However, I'm quite dissatisfied with the ADT Self Set Up system itself. As a single woman working long hours, the inconvenience of taking down and charging components only to set them up again makes me feel unprotected. I believe the system is cheaply made, and I feel I wasted my time and money. The overall experience was very unsatisfactory, and I wouldn't recommend it to anyone. I've even started looking for a different company.

I chose ADT Self Setup because my parents had great experiences with ADT when I was a kid, so I thought I’d go with a reputed company despite the higher cost. Initially, I was excited, as the salesperson even promised a $100 gift card, which never arrived. When I called customer service, they had no record of this promise. This was the start of multiple disappointing experiences.

I recently moved to a new neighborhood and wanted to ensure my safety, so I got interested in ADT's self-setup when AT&T mentioned it to me while setting up my Wi-Fi. I had a few questions about the payment process, like whether to pay through the app or contact ADT directly, but the system itself has been working fine. The installation process was quick and easy, especially after finding the right person to help me.

I recently came across ADT through their commercials, which is how I first heard about them. My interactions with the ADT sales representatives have been positive; they were very respectful and knowledgeable. So far, I really like the service. As for star ratings, I'd definitely give the overall experience a 5. The customer service is excellent, and I would rate it a 5 as well. The security features included in the package also deserve a 5 since I am quite satisfied with them. As for sales and marketing, I’d say that process also rates a 5 for me. When it comes to the overall price, I’d rate it a 4. Regarding their online tools or website, I used it and found it satisfactory, so I'd give it a 4 as well. Overall, I'm happy with ADT and their services.

I initially found out about ADT's self-setup service through their promotional materials and decided to give it a try, hoping for a reliable security setup. Unfortunately, it turned out to be the worst decision. My experience was frustrating from the start, as within just two days, three out of four cameras stopped working. Despite numerous attempts to contact customer service and even having technicians visit my home, the problems persisted without resolution.

I was exploring options for a home security system when I came across ADT Self Setup through social media. They seemed to have the best deal, so I decided to go with them. Unfortunately, I ran into issues because my T-Mobile WiFi couldn't connect the doorbell camera. It was frustrating because all the other components, like the base, sensors, and monitor, worked perfectly except for the camera, which was the most important part for me.

I've been using ADT for my home security, initially discovering it through recommendations from my in-laws. I did my research, comparing ADT with other security systems, and found ADT's cybersecurity features to be superior. This made my decision easier, even though there were a few contenders.

My experience with ADT Self-Setup was an absolute nightmare. I ordered a system, but what I received was not what I ordered—a box full of the wrong items. It was a hassle getting ADT to take it back, even though they sent me the incorrect products. Eventually, it was resolved, but the entire ordeal left me extremely disappointed. I always thought ADT was top-notch, but this experience changed my perception.

My experience with ADT Self Setup has been quite positive. I first discovered ADT by searching online and decided to give it a try. Interactions with their customer service have been good, reflecting efficiency and helpfulness. When asked to rate various aspects, I would say the overall experience deserves top marks.

I initially reached out to ADT because I wanted an alarm system, and they suggested the ADT Self Setup. They mailed me the cameras, but setting them up was quite challenging. It took me about seven months to get everything working properly because I got locked out and the reps couldn't figure it out despite me calling multiple times. The customer service was okay overall, but I did appreciate the last person who assisted me from the technical department. He was consistent in following up until my issue was resolved.

I initially heard about ADT Self Set-up when I sold my house, which had a professionally installed ADT system. Trying to exit the contract with two years left, a representative offered me a deal to switch to a self-service contract for a $200 fee to nullify the existing contract. Unfortunately, this turned out to be false. They sent my account to collections for the remaining balance, forcing me to pay an additional $700 to protect my credit, which is in good standing. Moreover, despite moving out, they continued charging me for the old plan at $45 a month. Numerous calls were made to stop these charges, and by May 2024, after threatening to report the charges as fraudulent, they finally ceased.

I initially decided to go with ADT Self Set Up because my home insurance required a monitoring system. The setup process was straightforward and took less than 10 minutes, which was a pleasant surprise.

I recently heard about ADT from a friend who has their service, and my experience with them has been positive so far. The customer service has been excellent—I appreciated that they came out to help me set everything up and answered all the questions I had. Overall, I'm very satisfied with ADT and would rate them highly.

I first heard about ADT through an ad I remembered from a while back. When we were having some issues, I recalled those ads to my wife and decided to contact ADT to see if they offered services in our area, and they did.

I recently needed a security company and remembered ADT because my mom's friend used them years ago. My interaction with the salesperson was accommodating, even though I called late and he struggled due to the time zone difference. He managed to provide solutions for my issues despite being a bit tired.

I first discovered ADT Self Setup through an advertisement, and I was drawn to it after reading some positive reviews. The setup process was excellent, taking about 2.5 to 3 hours, which I found quite reasonable. However, when it comes to functionality and performance, my experience has been mixed. There are days when my cameras don't work, and I often have to log out and back into the app to resolve these issues. Sometimes it tells me the camera is unreachable, or the battery is dead even when it's fully charged. My doorbell battery also drains quickly, despite my settings. One of my favorite features is the ability to communicate through the system.

I recently installed the ADT Self Setup system because of concerns about car theft in my area. The setup process was incredibly simple and straightforward, taking me just about five minutes. It mainly involved using a few screws for the door sensors and cameras, and the instructions were clear and easy to follow.

I decided to go with ADT Self Set Up after noticing several neighbors with ADT signs in their yards. I contacted them and scheduled a follow-up on-site review. My interaction with their representative was positive; she was efficient, easy to communicate with, and attentive to my requests. Overall, I'm satisfied with my experience with ADT.

I first learned about ADT Self Set-up while arranging for an internet provider, and they transferred me over. My interaction with the sales representatives was pleasant; they were extremely nice and very helpful. So far, everything has been great with ADT.

I first heard about ADT Self Setup through commercials and internet advertisements, which intrigued me enough to give them a try. The setup process was awesome, and despite one minor issue with a fire alarm in my bedroom that occasionally goes off for no reason, everything else functions perfectly. I feel a strong sense of security with ADT; I even joked that if I were to rate it out of 10, I would give it an 11. It's convenient to monitor everything through my phone, which adds to my sense of safety.

I recently decided to try ADT Self Setup after my daughter recommended it, primarily because we were experiencing issues with packages being stolen from our porch. Although the outdoor camera isn't set up yet, we're eager to have it installed for added security.

I've known about ADT for years, which is why I decided to try their self-setup option. The sales representatives were clear in explaining how everything works, which I appreciated. Using ADT's setup, I would rate my experience as a 4 out of 5. Their customer service and security features were quite satisfactory, both receiving a rating of 4 as well. The sales process was also smooth and provided clear information, another 4 out of 5 for that. I did find great value in their pricing and online tools, both areas earning a full 5 out of 5 from me.

I recently explored ADT's self-setup services through online research. My interactions with their sales representatives were satisfactory; although I had a clear idea of what I wanted, they provided an adequate explanation of the available service levels. Overall, I am highly satisfied with ADT, as reflected by my high ratings in customer service and security features, both of which I gave a top rating. The sales and marketing process, as well as the pricing, also met my expectations, earning a favorable rating. Their online tools and website, while useful, leave room for slight improvement, yet still received a good rating from me.

I opted for ADT Self Setup after finding out about it online because it seemed to be a more cost-effective option. Previously, I have used ADT as well. My interactions with their sales and customer service representatives have been smooth, with no issues to report. Everything has been functioning well so far.

I decided to set up ADT's self-setup system after noticing many of my neighbors using it and discovering it through google. The installation process was straightforward and took about an hour, with clear instructions provided.

I have been a long-time customer of ADT, and my service with them has always been good. Recently, after moving to a new house, I decided to continue using their services. Although the self-setup option was available, I opted for a technician to handle it, and the quality of service that I had was excellent. The technician thoroughly walked me through everything and even stayed later than scheduled to ensure everything was set up correctly.

I had some problems during the installation but it was fixed. The young lady did real good at helping me. In the beginning, my daughter was the one who sent the guy over and he signed me up. But my daughter used her email for my account and the guy said that it needed to be changed in the system because my bill would have been going on to my daughter's account. It was a lot of problems because I got in under the special and as soon as that guy came that day, he activated everything and then they charged me. The special was you get the equipment free at $40 a month and I didn't have to pay it until the following month.

I'm happy with ADT Self Setup. There were all the people that could assist, and they did great. I understand the rep might be busy and working with somebody else. I've been trying to call him, but I couldn't get in touch with him again. He didn't call me back. But he was great. The service is for us because my family needs it. We used to plug things in and flick the switch off and that was it. Today, we have to download an app, go here, go there, and trying to go with it, trying to learn from that. It has been an experience. We probably will never get it done. But thanks to the guy that came out to help, he made it easy. He was very patient. He was a nice guy. He guided us all through the process.

My family had ADT when I was a kid, so I knew about them prior to getting them, then I received a state farm email regarding service. I took advantage of it and my experience has been good so far. The set up was easy and there's plenty of videos and self service and even a customer service number. So, it was all good.

ADT is a good company. They were the first thing that came to my mind whenever security came into mind. It was easy to set up the system. The only problem was one of my cameras kept buffering. I haven't reset it. If I pulled it up in the Google Home app, it would show that the camera is live and everything is okay. But when I pulled up in the ADT app, it would say it's buffering. I got four cameras and it shows three out of four. Also, the battery would die quickly. ADT Self Setup said that the batteries need to be charged every three months. But one is already dead. It stayed on the charger for 48 hours before I put them on the outside of the house. I did not expect to see 20% battery usage. The camera has a low battery. Maybe the camera is bad.

The last technician was the best. But we've had a lot of problems. The initial salesperson was wonderful just explaining the options. But for the same issue, we've called five times and had a tech out three times. Some of my family have SimpliSafe. My parents have ADT. I'm an in-between now. It's a bit harder to hardwire the outdoor camera, but there is that capability. The most recent ADT Self Setup tech ran it for us and hooked it up. Our camera doesn't have to be charged and that's what we tried to explain to ADT. I explained that to the tech and the customer service over the phone. They said, "Just go up there and press the button or just go up there and then you're gonna have to just plug it in." I said, "I'm six months pregnant. That, I can't do. That's why I paid you 5,000."

The reps at ADT are very helpful. Everything is good.

My grandparents had ADT. When we first moved down to South Carolina from New York, they had a rep come out to their home and the rep was very nice. The service that they had really protected the home. So, I looked into it and looked up some more information. I called and got somebody through the call center. They weren't able to do a promotion for me, so I was going to leave it alone. Because where I live, I can't do a wired doorbell and other things. Then I was able to get a good deal through the local rep. They also offered the wireless doorbell. So, I decided to go with ADT. The tech came out and he was very nice.

The service manager from ADT was able to explain everything. We got some equipment. Right now, I had the DIY kit. It was easy to set up and it's straightforward.

I called somebody to purchase the system and they were super helpful. The customer service there was great. On the other hand, I didn't have to call anybody for the self-setup. It was super easy and I'd tell people, "Don't pay for installation because it's really easy to do on your own." Still, I have a bit of a complaint with regard to being able to purchase additional accessories on the website. I called back to order accessories and it was a real pain. ADT is also a monthly fee that I would like to avoid, but I've already had three incidents where the door was left open from contractors and the system helped me from keeping the door open all night to animals and the public.

The issue with the self setup that I personally had was with the app. For whatever reason, it was quite frustrating when it wouldn't allow me to proceed past a certain stage in the app. The key code wasn't accessible until I finished setting up through the app. It was a process that was out of order and I ended up getting passed around customer support for a few hours before eventually they determined I had to wait 24 hours to attempt it again.

My experience was difficult. ADT needs to have better promotions and how to talk to people. They need to have better customer service.

I have been a customer of ADT since 2012. I'm in a new area that I've only been in about 30 days and I am comfortable knowing that I have ADT. I got a new system. It's hooked up to the WiFi and it's one of the things that are not connected to the wall. I enjoy the nighttime setting. If anybody opens the door, whether from the inside or the outside, it blares on a loud notification. It's a new option and I did not have that. My recent technician was extremely polite and professional. He even called back a couple of days later to ensure that everything was going okay, and I've never had a technician do that. I recommended him to my nephew. He plays for the NFL team in this area, and I have given the technician's card to two of the players on the team.

The reps answered all the questions I had. I set up with a system to start with, and I've been adding to it since.

I switched from a home to an apartment. So, I switched plans and the self setup was what ADT told me to go with. The rep gave me a lot of good information about how it was the best alternative instead of just cancelling my current plan, which would have cost me a lot of money. We ran into a slight problem and I hope it’s resolved. I'm still waiting to get 100% confirmation. My home security was supposed to be cancelled in mid-November, but it wasn't cancelled until the beginning of December. I also got an out-of-the-blue charge of $600. And no one could tell me what it was for. Supposedly, ADT took care of it but I’m still waiting to see if it gets taken off. Other than those two things, the system itself has been fine.

I have the equipment, but I haven't used it because I don't have a doorbell camera. I was supposed to get a replacement camera but I never did. It's frustrating. ADT Self Setup keeps getting my address wrong. Even though I gave them the right number, it still shows wrong.

I was with the ADT self setup because I moved from a house to an apartment and the guy offered the self setup where I could set it up myself, and that seemed like a better deal. If I were to ever move, I don't have to constantly be having a new system when I could just take the self setup system with me and put it into the new location. The actual setup was excellent and easy. The rep that walked me through was self-explanatory. The total setup process took about 20 minutes. The system's performance is excellent. The only thing is it doesn't say, "Front door open, a window open." It just beeps, which is fine. So, therefore, no one would even know that it really is a system.

The rep I talked to was professional but the person who sold the alarm didn’t include everything, which caused me to have to make more calls to ADT than I wanted to. I wasn't told some information that should have been told to me when I placed the order so I would have been aware. When ADT is selling the item as a DYI, it’s best to let the person know. Door frames are different in size and width, as well as inches from the actual door. When the alarm was sold to me, the rep should have recommended that extenders would be needed for the doors. I wasn't able to use the system when I installed the sensors and magnets. I ordered 11 door and window sensors and one motion sensor. So, I had to use the magnets from the other packs of sensors to bring the magnets out far enough for the sensor and the magnet to align so that the system would work.

The ADT guy we had was very personable and family-oriented. He was able to give us the best advice when it came to what we needed as far as home security concerns. He took his time for the installation and called his team for assistance when needed. He got the system set up and everything was great. He came out to do the install for us because I needed some cameras hardwired. It was easy and accessible to bring in a new one, so everything really worked out. He also walked us through downloading the app on our phone, both of the ADT and the Google Home app, so that we're able to monitor our cameras, look at the battery status, and get our names registered.

I spoke to the ADT sales rep over the phone and then, someone came out to the house. I've had some trouble with the door monitors. The two outside don’t seem to ding like they're supposed to. Someone came out last week and everything seemed okay. But the whole system went down again. We were able to get it up over the phone when I called the tech. But in the last couple of days, the inside doors are not working. So, I don't know what's going on now.

We were looking for a new system because Nest was not supported anymore. We went through Google and we realized that ADT was their preferred partner for security systems. Plus we had an ADT system a number of years ago, so we went with them. I had chat conversations with a couple of simple questions about the capabilities of the equipment that we were buying and they were answered quickly. Everything was fine.

I purchased the system online and I was satisfied with the self setup.

They hooked up the system and it works. Everything went well. The system is working, so it's pretty good to me.

I got someone to come out and set up my ADT system. The tech did a good job. But the salesperson didn't check that my doorbell worked, so it was surprising that the tech had to install a battery doorbell. Also, their app works fine, but there's no type of training for the customer. They expect you to know how to use the system and they don't leave a little checklist or the top things you need to know to be able to get the system to function. They act as if the customer works for ADT.

The first time that ADT came out, the guy who did the installation was nice, but the system sucked. When they brought the second system and installed it, it was pretty nice. I like it so far. Command 7 has all of the features. It tells you which the door is open and it even tells you the weather. It also sends a notification to your phone. That's all the features that one would want. The features are real good. Everything is good. I wish I got a second monitor for the downstairs because if I come in, I have to rush upstairs to deactivate the system.

Whenever I had questions about a certain device, even though it was out of the rep's scope, he was there and able to answer all those questions.

I researched what was the best companies out there and ADT showed up as one of the top ones. Their rep was really good and she was polite and helped me out the way I needed her to. The system's really good. I just wish they would've told me they were sending me a doorbell camera. I had wanted three cameras, so they sent everything off and I didn't realize one of them was a doorbell, which is all right because I still utilized it.

I had the experience from using ADT's service previously and recently, I got the Self Setup. Their reps were very helpful and attentive. But the installation was a bit more challenging than explained or expressed.

I'm handicapped and I stay here by myself. I need to know what's going on outside. The rep from ADT was very nice. It was the same person who came out here to set everything up and who I talked to. During the installation, I told the guy I had seen the movie about the guy who got into the girl’s passwords. He said he had never seen that and they’re not like that. I asked questions and he explained everything to me. The ADT system works for me. I know when somebody's coming in and leaving out.

My husband just decided we needed ADT. He has done most of the talking with them and I'm just doing the setup. But with everything we've done, we are very happy with them. The setup was easy with their products. They’ve been around forever and do far, we haven’t had anything bad. And I don’t foresee that we will.

I have a friend who works with ADT, which was how I heard about it. My interactions with the salesperson were good but I had some issues with setting up the system. The initial setup would not connect to ADT servers, and the departments designed to help with Self Setup are not open on the weekend, so that might be something ADT wanna look into. I had to wait until the following work day, which is a Monday, before it got resolved. It took two phone calls to get the issue fixed. One in the morning to set up a time frame for the tech to call and they did call within the set time frame, and the issue was fixed fairly quickly.

I've been an ADT customer for over 10 years. This go-around process when I transferred to a new home has been awful. Someone called me yesterday, and I did express that to her. As far as setting up my appointment and then calling me at the scheduled appointment time, that did not happen this time. It was very frustrating this time around. I set the system up with a virtual technician. I got an actual person after four days, and he was very thorough. It's just the process of getting to that person was very frustrating.

ADT was really helpful. I moved and they're working out really good.

I learned about ADT 20 years ago when we first bought our house and I had it installed then. I eventually did away with it and recently got it back. I thought I might need it back just in case because things are getting so much meaner and meaner every day. I was quoted for a lesser setup price, but when they came out to do it, my price changed more than what I was quoted. That threw me for a loop because, at first, the way it was supposed to have been, the door cam, my app and the stuff they brought inside were free. All I was supposed to pay was the service part of it, but when I paid my bill this last time, they pulled out about 60 dollars out of my account and it was supposed to have been 48.

We had an ADT system and when we got this other house in Wisconsin, I knew I needed something. The ADT rep offered me the self setup option and everything was fine. This was up in the north and it's a smaller seasonal area, so maybe ADT didn't have the same services there that they have in our regular town. The self setup was a little different than what I expected, but it's gonna work okay. I needed help getting the equipment set up and once I got the rep, they were very helpful. I've got to add a couple of more devices now and I have them there, but I haven't had the time to do the setup.

I originally had a Nest system set up when I bought the house last October. Nest merged with ADT in April of this year, and they sent me a self setup system to take the place of the Nest security system. The ADT reps have been professional, but the process has really been horrendous to try to set up, so much that I have been talking to an ADT representative to just have them come and put an actual system in my home for monitoring.

We moved into a new home and one of the ADT reps walked by and talked to us about the service. Being in a new neighborhood, we decided to get it for ease of mind. A gentleman came to the house and set everything up for us. So, once everything was set up, then he did go over everything with us, showed us how to use everything, showed us how to set everything up on our phone. We have the screen on the wall, and then he showed us how to use that.

We contacted ADT and they let us know that they had a self-startup system, which was perfect within the time frame that we needed it for. The sales team was nice, kind, and helpful when I first spoke with them. I did eventually have some issues in the long run. But when I first spoke with them, they were great. They explained everything to me and it was a perfect experience. They had really good customer service.

I set up everything myself and it was okay. The only thing I don't like is that ADT didn't send me a doorbell sensor. I'm gonna go buy my own doorbell sensor and hear the doorbell go off inside my home. If someone rings the doorbell, you're not gonna hear it inside. That doesn't make sense. I filed a complaint about it. It don't make sense that if you don't have a sensor or something inside your home to hear the doorbell. I guess on the cheaper version because it's free. But if I would've paid for it, I would've got it or got a screen that makes a noise. They just gave me a little dome. It's free, but it's the fact that if someone rings the doorbell, I can't hear them. Only way I can see them is if my thing goes off.

The self setup was difficult. Some of the door monitors wouldn't stick. It was difficult for them to get adjusted to once we stuck them on the door, but it worked itself out. We're still having problems setting up our Nest doorbell. We have a virtual meeting today with someone to set it up because we've reset it several times and we've done little things that it says to do to try to fix it and nothing will work. So, we have a meeting today about setting it up, but that's the only hiccup we have had. We really like the system overall. It works really well. I've always enjoyed ADT even previously.

My ADT system was set up by an installation tech recently. I needed to upgrade it and the system that I have now really helps. It meets the needs that I have and it has more features. But it has its challenges.

ADT is a very reputable company. At the time we switched to another company, ADT didn't have all of the bells and whistles with the cameras. But now that they have that, so we decided to switch back to ADT. The gentleman that I dealt with knew his stuff. He walked us around the house and made recommendations based on the warehouse's set up what we should or should not do. He was very good at what he did. I'm still learning the system because they gave us the new system. But overall, it was cost-effective.

ADT had some promotional things going on that I've seen online. So, I jumped at the opportunity. The sales rep was great. He was local, not too far from me. So, if I did need help, he was right there. He explained everything to me perfectly and there was no miscommunication. I had a couple questions after I got my stuff, and he still clarified it for me so I was okay. I like the customer experience. The only thing I don't like is the ADT Plus app. The only way you can do it is auto pay. I have multiple bills. So, when the payment should go through, I expect it to be taken as soon as possible and not like, “Hey, thank you,” and then about time the processing go through, it's like, “Hey, the money is not in the account. Now you owe us.”

The rep was very friendly and easy to understand. It was easy communication.

Dealing with the sales rep was smooth and somebody else came and set up the system. It might cost a bit but it was fast and easy. The installer explained everything. The experience with ADT was positive.

I needed a security system and I searched all the available ones on the web and chose ADT. Everything was good with the sales rep. But the app doesn’t give me notifications. It doesn't show on my main screen and that kills the whole purpose of me having ADT. I don't even know what's going on. It doesn't give me any notification unless I open the app and set up all notifications.

It's very difficult to set up the system. It always says the doors are open. I called ADT Self Setup. Someone did a over-the-phone thing to help me. We had a video call so she could see what was going on. So, I showed her. She gave me the option of turning my sensors to get them closer. But that didn't work. Also, they have been trying to charge me separately for my equipment and the regular payment which is fine if they took it all at once, but they took it at two different times. I don't like that. I went back and forth with them about that, but they told me there was nothing they could do.

The rep that I spoke to was very informative. She actually has ADT herself at home and it worked out. The Self Setup was no more than straightforward. If I can do it, anyone else can. Also, the price reasonable. It was $40 a month for monitoring, and then the setup was about $200. I called at the right time to get a discount. The only thing that I found interesting was that after I had paid the fee for the equipment, I was charged the monthly fee for the services, which I thought would have probably came the following month, not so soon after setup. I just went along with it assuming that this was the procedure. But I would have preferred if that could have been communicated.

The sales person that called me was good. She let me know about how I could set the system up and it could be a month-to-month contract, and that was good enough for me. I figured out setting the system up. It was easy.

The rep and I talked on the phone for a while and he hooked me up and sent the cameras out to me. However, I would charge the cameras up one day, and I would have to take them down two days later when they were supposed to be charged for 30 days. ADT Self Setup said I had to go on settings and do some settings on there, and now they last four days. I would like to talk to ADT about putting cameras up in the house.

I was on Alder which got sold to ADT. Their reps are good. But we don't have all the sensors up, so we're not using the system yet. We live where there could be no installer, and they were following through very well, making sure we're getting it hooked up. I appreciate that.

I can't set up the system and the reps are no help at all. Everything is self-install but ADT is not giving more instructions how to set it up. It's horrible. I'd highly not recommend it.

I had ADT in Dallas, Texas seven years ago. Four years ago, I moved back to California. I trusted ADT and got them again. They do good service. When I call and ask a lot of questions, they transfer me to someone professional. But when I ordered all the cameras, they didn't tell me the whether the camera for the line was longer or shorter. When they came over to install, the inside camera was a really short line. It could not reach the spot. I paid extra for it to reach it. Also, when I first ordered online, I asked for detailed information for one hour with the translator. I told them I have another refrigerator and it connects with the Ring doorbell so I can see people from the second floor. I asked, "If you have the Ring doorbell, can I connect to the refrigerator?" They told me yes. But after the technician came to install the service, they told me they could not connect to my refrigerator because they don't have the service for that.

My contract was coming due with the company I've been with for seven years and I started searching ADT. But I have been getting emails and advertisements from them. There were several other companies that I looked at and I finally decided that ADT might be the way to go. I told the guy who did the installation that I would like to have a key fob. He said he could get me one the next day and he was gonna finish showing me how to operate the system and add my family as people who could come in. And he was going to bring me an extra sign to put out front and some window stickers. But he never came by. So, I had to call ADT. And when I did, they said I could get those but I gotta pay for them. So, I purchased them. The installer was a very nice guy and he gave me his phone number and I could text him. But he never finished the job while he was here and never got back to me to do what he said he would do, which I didn’t appreciate.

The reps did a good job. They understood what they were talking about. The self setup system is easy to do. I did the windows and the motion detector. I love the app as well. I get a notification and see what's going on. I'd tell others to check ADT out.

ADT has been good. I moved and they helped walk me through how to redo the cameras. They did really well.

The setup was cool but I had to have another technician come out within a week because I was having issues with my bedroom window. When I would close it and arm my alarm when I was leaving the house, it would say the window was still open. The first technician didn't have the magnet on the window correctly so I had another technician come out and do it, and I haven't had any problems since. The system is easy to work with. The quality and features are good.

I had been looking into switching over to ADT. I used to have Vivint for a couple of years now. A few weeks back, someone broke into my car that was sitting out in front of my house, and my Vivint doorbell camera didn't catch anything so we decided that that was the time to change. We got ahold of ADT and the ADT representative on the line suggested to do the self setup. They said that there were two options, a self setup and the setup where a professional comes out and sets it up.

One of the items ADT sent us was incorrect and the directions for the self setup system are not very clear. They require you to go on the internet to read them. They could give instructions that aren't just pictures. But the most recent representative was friendly, knowledgeable, and willing and able to resolve problems.

I ordered a monitor and a motion detector. I was given the impression that they would call me to schedule getting that and my smoke detector installed. I never received a call concerning that but the lady that worked with me for the self-installation was very kind, trying to take care of my needs. ADT is providing me peace of mind. The price for the monitoring could be a little lower because it's a self-install system, but other than that, everything is fine.

ADT is a common name and when we first set up the system, my husband was traveling. So, we wanted to have peace of mind while I was home by myself. But neither one of us is pleased with ADT. We had to move and six months after that move, ADT decided to take $1500 out of our account unprompted and without any notification. The new system wasn’t activated yet so my husband activated it and then got on the phone with accounts management like he was told to do. He spent half the day on the phone doing all of this and was told that we would get our money back in three to five business days, and that it was something on their end that didn't work out. So, three to five business days later, we didn't get our money back and we still haven't.

I got tired of the hacking in my prior security equipment. So, I got rid of it all and decided to use ADT because it's got 24/7 recording. The sales rep I had listened to me and he understood everything. He helped me figure out the way to properly make sure my apartment was protected correctly. Installing the system was also pretty easy to do. When the packages come through, make sure that all the little door magnets connect well. That was the only issue that I had. One of them wasn't connecting well, so I had to put some tape on it. I would suggest that ADT should have better connectors from the base to the lid of the door magnets.

When I started to research systems, ADT popped up as a self-serve option versus what I used before. I was like, “Oh, no. This is what I was looking for.” It is something that doesn't cost a zillion dollars a month and I don't have to stick in a contract forever. So, I figured that I'll go with ADT. I unfortunately haven't set it completely up yet. It's in a new build house. So, I haven't done all of the additions of the monitors and such but so far, so good.

I knew about ADT and I looked it up online. I called and talked to a representative, who suggested the package he sent me. The system has been good so far. I feel safer with ADT. So, I'm glad that I got it. But sometimes, the sensors don't work. It came with a low battery, so I'm not sure. Nobody has told me if you can order to reorder batteries or not.

I went to the ADT app to order stuff and I saw the self-service was an option. I bought it online and the setup was easy. But I needed to add more stuff to my system and there was no way for me to add to a system that's already there. The only options I have is to create a new order, which includes the base and all the other stuff. And if you do that twice, your future orders will get canceled. So, if ADT could add something to where, I sign in to ADT Pulse then I do something where I add products to an existing order, that would be great.

Everyone knows ADT. They are well-known for security and I like what they have to offer. It's something that I could do on my phone. The techs connected the device to it. Setting up the system was simple and easy. I was able to do it myself but I needed instruction to help me sync it. I needed that for the windows and doors. I didn't know that I had to put them together and I was able to attach it myself. But once I got the help from the rep, it was easy. My experience was amazing. ADT is good.

I was changing internet companies and Quantum has a relationship with ADT and referred me. The gentleman in the original setup was good. It would be nice if ADT offered their products online so that people could just buy individual things. I need to do an add-on and it’s a pain to have to wither do it through chat or a sales rep. It would be nice to just go to the ADT store and if I see something and I want it, I can just buy it without having to call ADT. The system is great though there were some complications with the Google Nest and I had to call for a little bit of help.

The setup of our ADT system was challenging. We had to call back the next day because we couldn't get the window sensors to work right. The doorbell was an issue, but we eventually figured it out. We had an existing doorbell and we didn't know that ADT's sensor had to be hooked into it. There are no directions, too. You have to go online. So, you're working with your phone and the computer. There's nothing that gives you anything to go by. The performance is okay. I don't understand everything. I don't have everything all set up, but I can set the alarm and unset the alarm. My security is fine. I'm happy with that. I like the ease of having it on my phone so that I can use the app to alarm and dis-alarm. That's easy. As far the ADT reps, they were great. They were very helpful in taking care of our installation problems.