ADT Self Setup Reviews

The person I signed up with messed me up. She gave me the wrong package, and then I did not know which one I had. So, I asked for somebody to come out here and hook it up. I didn’t know how to hook it up, so she had me self-doing it myself. Nobody never came out. I was given the ordering system on the phone. Other than that, my experience has been okay.

ADT was recommended by an agent. We ran into some issues during the self-setup. I have a sensor on one of my doors that doesn’t want to set for when you’re setting the alarm. And I have another one when you set it for when you’re at home instead of away, the front door wants to go off. But, if I set it for night, it doesn’t.

ADT has been around for a long time, and I see the signs around in people’s yards. The self-setup was good because I use those Nest cameras. Customer service was also good. The sales rep during the purchase was a nice guy. The quality of the system is good.

I got ADT through my insurance company. I signed up online, and, so far, my experience is doing extremely good.

My father-in-law has ADT, and they told me that that was the best security system for us because we were living in a rough part of town. We went ahead and got it, and we’ve been using it ever since. We enjoy it. We just moved and they gave us another option for the mobile system, so I’m still working on the bugs and getting all the alarms and stuff hung up on the doors and whatnot. But other than that, the experience has been good.

I looked for ADT Self Setup online. My interaction with their sales representatives was pretty good.

The customer service representatives at ADT were very nice and professional. When I ordered everything, I talked to them over the phone and they matched the price that was online and the deal that wasn’t being offered when I was filling everything out online. I also called them one time for assistance.

I first heard about ADT Self Setup through my insurance company, and they sent me the products for free. I’ve just started using it and have used their app a little bit.

The self-install with ADT was fairly simple and the overall quality so far is good. I bought it because I purchased a home that already had an ADT system. My home is in a remote area and the landline went out, and with no service tech close by I had to go with fiber optic, which is the Self Setup system. I couldn’t cancel the contract because ADT refused it, which left me very dissatisfied with them.

Scott from Spokane went above and beyond in helping me transfer my ADT system from one house to another. I was really nervous about the process, and he gave me his direct line so I could call him with any questions. He’s been extremely helpful.

I liked that I did not need someone else to come into my house and install it, and that I can do all that stuff by myself. The setup process was very easy, but the cancellation process was quite a pain. They would not let me cancel. They kept trying to beat around the bush when all I wanted to do was cancel.

I heard about ADT through State Farm and it has been good. I was able to set up the system by myself, and it was easy. The system is working. The only thing is, I’ve been having trouble with the billing department, but we got it situated. I would refer friends and family.

I’ve always knew about ADT years ago, and I went with them because I like the system until I see different. The technician who came out and set my alarm system up was awesome. He was very thorough and informative, and he took the time to help me and show me how to use it. My experience with getting set up, the transition of going from not having the alarm system to having one was great. Everything was good. Go with it.

I was talking to the agent, and he suggested ADT Self Setup. The sales rep was very friendly and helpful. The set-up process was easy, and I like the quality and the features. They were good and had a fast response. It made me feel safe.

I went with ADT Self Setup for the security. The sales rep was cool and very thorough. He explained everything well. I did the installation myself, and it was pretty easy. They were there if I needed them, but reading the instructions makes it pretty self-explanatory. Overall, it's good and pretty cool, but the ADT app sucks because it freezes up all the time. I have to constantly reboot my phone if I'm using the app to try to turn the thing off when I'm coming in. Sometimes, I have to shut the whole phone down.

I’ve been with ADT for about a month. Their salespeople were nice, but the problem I have is that they forced us to buy things. For example, we were not ready to get what we wanted because we were just searching for it. They told us to get it, and we got it.

Decades ago, I had my businesses with ADT, so I use it for my home also. My experience with them is okay. We just had a little issue yesterday when the alarms went off while we weren’t home. The alarm indicated the family window, but when we rushed home, there was nothing. ADT called the police, but it was a false alarm. Maybe a window sensor that's gone bad or something. We called them back and said to cancel the police. They said they would right away, but two hours later, the police showed up.

I was searching for a company that fit my needs when I bought a new place and I know ADT has been around for a long time. I needed a fire alarm to satisfy the homeowner's insurance and everybody understood that I'm not trying to have this huge thing set up. They were able to work with me.

I moved into the new home and I wanted to secure it. I heard a lot of good things about ADT. Also, some of my family members have it. Their rep and their manager were both excellent. The lady who came out was my main agent and she introduced me to the manager. He was the one who came out and committed everything. Both of them were very helpful and I had an awesome experience with them.

I don't like it because ADT screwed us over. When we ordered the stuff on January 31st, the guy did not put it in right or somebody should've come out and hooked it up. They mailed the stuff to us and wanted us to do it. The stuff ain't working right. Now they wanna charge me $160 to have somebody check it out. I got them through State Farm Insurance and even they’re not happy because I told them what was going on. They can stop billing me until they get out here and fix my stuff because I’m not paying it.

I assumed ADT had an option available where I could just set the service up myself, so I asked and, sure enough, they did. The setup process was fine. There's nothing to it. I only used the drill once, and that was for the doorbell camera.

ADT wouldn't honor the contract, so we stopped that installment. Then we found out there were three other contracts with the same exact numbers, but each one was different. We were finally able to talk to one of their managers who was able to help us. They gave us four extra sensors for the doors and windows and an indoor camera, which were all supposed to be on the original contract, and we’re supposed to be receiving a full month's credit for this month, but we have yet to see it on our bill.

I'm a renter, so I've had ADT DIY for four years. I upgraded recently and it was simple. I like the service. I stick with it because I feel that my home is secure with it.

Setting up the system was easy. I set everything up and it’s working fine, but I haven’t used it much. I thought it was supposed to come with a camera because that’s what the ad said. When I contacted them, they said I’d have to pay for it. If I had known that, I probably wouldn’t have gotten it.

When we first got ADT, we told them where we wanted the back camera. The tech who came out kept saying he wasn't able to put it in the back, so he didn’t put the camera in the right area. Ever since then we’ve been having a problem with the security system and they haven't fixed it. Getting ahold of them was easy. But when I called, they were trying to charge me to have somebody else come out and set up another camera. They wanted to cancel it and then do a whole bunch of extra other stuff, and I just said, "Forget it." If I walk into my house, it takes a good minute or two just for the alarm to go off. It takes more than a minute to alarm itself, and when it does go off, it takes more than 10 minutes to call the police or even ADT. We tried it out one time to see how long it was gonna take, it took about 10 minutes, and they didn't even call the police. They called the automatic person, and they called me.

We had Blue by ADT, and we were running into a lot of issues with the equipment, so we switched to Self Setup. Getting it set up was fine and so far, so good.

I got ADT from State Farm and it’s awesome because it’s free. I got part of it installed, and it was quick and easy, but I don't have the detectors in yet.

Definitely try out ADT. My favorite feature is that I can see everything on the app in one place. All the cameras tie into the app, so I don't have to go to different apps to see different things. I like the way that it is. Setup was easy. I downloaded the app and, once the base was connected, I just added the different sensors and devices that I had. Total setup, with putting up all the devices, took me about an hour and 30 minutes. The system’s functionality is easy too. It works flawlessly. Only issue I've had is with the window sensors that are in my office. If I open the blinds and the blinds touch the sensor, it goes off and says tampered.

ADT is overall very good. I always have cameras, but the area has grown so much that I added a little extra with the ADT. It was really something I felt the need to have installed. I'm an old man and ADT has been around for a long time. I paid for the man to do the setup, and they did a wonderful job. They asked me where I wanted all the sensors to go and they asked for the main panel. They suggested it'd be best in the one area which is in the dining room, and I went along with them. That was very nice. They were really nice people. I believe they were local in the town I live in.

When the installer first installed my ADT services, we got along real well. I called the customer service rep because I had an issue with an earlier payment I made not registering on the app. I was told to wait for 10 minutes, which i didn't like, but I let it go. Aside from that, I haven't had any other contact with ADT.

The process with ADT was horrifying. We tried to do the front door lock twice and I had dealt with them for two weeks trying to get that figured out. I know they understood what was going on, but we didn't. They said they wouldn't send out a technician because it's a self-setup. So we are sending back the two locks to them and we just bought our own lock from Walmart because there's no point in having it because it doesn't work right.

We had an awful experience with ADT. We were quoted one price and they tried to bill us a higher price. The technician couldn't figure out how to get our phones to work. I had to end up taking care of it myself. Every time I called in to get support, I'd be transferred to the wrong department and I had to explain my whole experience again. I literally spent hours trying to get everything situated. The customer service was horrendous.

I don't have the ADT system all the way set up. I'm not really using anything except the camera because I can't get anything else set up. I do have the base set up, but I don't know how to pair any of the other stuff to it. I also can't turn the alarm system on when I'm away because I have pets. Nobody told me that when I purchased the system or I wouldn't have purchased all that stuff. I would have just gotten the camera.

ADT was wonderful. The installer was a friendly and hardworking guy. He made everything perfect.

The interaction with the sales reps at ADT was all positive. They were informative and I had problems there. I actually had a recent call with one of the technical people, which was also very positive. I really haven't had a need to use the alarm system. But so far, with the communication process and getting ahold of them, everything's been good in that respect.

I was renting a house in town. I got ADT. They came and installed it, and gave me a really good deal. I signed a two-year contract, told them at the time, “We're moving into a rental. And the next year, we're gonna buy a house.” And we did. We bought a house eights months later. So, I went to go move the ADT.

The ADT representatives were great. They asked a lot of good questions, qualified what I was looking for, and actually worked on it for a while and called me back the next day.

The young man that came to my home from ADT was very supportive in helping me. I haven't had any real experience, but it’s kind of expensive. I didn't think it would be quite as expensive as it is.

The Self Setup was super easy and convenient, and the app is very user-friendly. Overall, it was positive, very simple to set up. I followed the instructions to the T, it wasn't hard or complicated, and it took five minutes. I’m pretty satisfied with it. I got the DIY kit for free and the monitoring fee $25 a month. I'm not necessarily sure if it has anything to do with ADT+ and the Self Setup and all that, but when I was moving, I was trying to essentially cancel my ADT services and I expected to be able to just pay off the equipment cost and the guy who came out and set it up and then just be done with it. Maybe I didn't pay as good of attention when it was all getting set up, but I didn't know that whatever loan term you set up for the equipment and the person to come out and set up your stuff, part of the contract would be your monitoring contract as well. So, if you wanted to cancel, then you have to pay 75% of the remaining amount for the monitoring fee. So, between the equipment and the 75% of the monitoring fee, it was gonna cost me like $2600, and I just thought that that was absurd and a ridiculous business practice.

I did have help setting up the system. We called and got help. They walked us through it, We finally figured it out and the person helped us when we called. Mounting the equipment was not as easy, but other than that, everything else was good.

Setting up the system went well. I wanted to call because I wanted someone to come out. On my phone, though, it kept disconnecting. We’re fine with it. It's just my phone was having problems. But it's good. We're happy with it.

The ADT Self Setup is pretty cool. Setting it up was straightforward. I would have preferred to have a doorbell that I don't have to worry about charging, and a louder base, but the functionality is okay for the most part. It’s easy to navigate through the app, so it’s user-friendly. They called to see why we took a while to set it up. And we still haven't installed everything, but the things that we have installed have been easy. Just that part of having to charge the doorbell four hours is really irritating me.

I was with SimpliSafe for two months, and ADT is 100 times better. I have already been telling all my friends to drop that SimpliSafe stuff and come with ADT.

I’ve known about ADT for years since it’s such an old company. We originally had a system through a third party and didn’t realize it was monitored by ADT. We’ve only had the new setup directly through them for a couple of weeks.

I ordered a DIY security system through ADT. The phone representative was knowledgeable, but the issue is they told me I had a DIY security system, so I still don’t have it up and running yet. My nephew helped me set it up, but he said I still need to download something or call ADT so they can walk me through the rest.

I love ADT. I go out of town a lot and I feel comfortable knowing that I have it. If someone comes to my home like my sister who is always here trying to see what's in the fridge, I can go on my phone unlock the door for her and disarm the alarm. There were no issues setting it up. Everything was easy. I was trying to take off an added service that I got, which is the 24/7 video recording because I figured I didn't need it, and when I called, I got transferred to three different departments, so I never got that taken care of. But it's no big deal. It's only an additional $7 per month.

I've had ADT for years. I just sold the condo unit, so I just transferred it to my new home. A technician came out and set it up for me and he was great. He was very polite, talked me through everything he was doing, how it would be set up and how it worked. Everything is working properly. My only issue is with the older model I had, when the door was open, it would say, "Front door open, back door open." This one doesn't say that. It beeps when the door is open, but it's not loud at all. I turned it up, but the volume doesn’t go any higher. I can only hear it if I'm in the room with the actual system on the base. But I could be in the back of the house, and if my son is in town, he comes through with his key, and I don't even know that he's here. Another thing is when I had my other systems, they came with remotes. This one, I had to go online and purchase them.

Everybody knows about ADT. My family has it. My grandmother has one. I had a technician come out and do everything. But my services were crappy for a while. It was down for like half a month they gave defective equipment. My base was bad, but since they changed it, it's been okay. It was an experience. It was all right. It was okay.

It was convenient. The setup was very nice. It was no problem. I enjoyed the way they did it. They make contact when the alarm goes off for whatever reason, and I get a call. I got a notice from ADT about it. It's a very good experience. I like the service, and everything went very fine.

I’m searching online and found ADT and went with their self-setup system. Setting it up had a few glitches, but I was able to reach someone for help setting it up. We haven’t used it much yet, but it’s functional. I’ve tried the camera system, which is more of a Google product, and everything works.

My sister recommended ADT’s self-setup option. The setup itself was okay, though one part isn’t working right now and I haven’t had a chance to call for support yet.

I’ve just been seeing ADT DIY everywhere. It was a pretty easy self-setup, and everything is working fine.

I needed it for insurance purposes. There were only a couple of options in our area, and ADT had good reviews. I had to call their customer service whenever I had some trouble doing the online checkout to ask for some information, and after that, it was easy. I was able to set it up successfully in under 30 minutes, including putting the door sensors on. Anyone can definitely do the ADT Self Setup, but maybe not my grandmother. I also have the ADT app, which is pretty easy to use, and I haven’t had any issues with it. For the price, it didn’t seem crazy, and I don’t have any complaints.

One of the reps, Daniel, is how I first heard about the self-setup from ADT. Setting up the system went well. It’s all up and activated now, and the system is working well. The full equipment, the kit, was free, and I didn’t have to pay for that because it was part of the transfer.

I’d known about ADT for years. I called and ordered the ADT Self Setup, and I was able to set it up on my own. It was easy. I’d tell friends or family that it’s very simple and kind of foolproof.

We live rurally. And we had a house that burned down that we had ADT in for 14 years. And it was really good. And then when we had the new house built, they put in Ring. And I didn’t like it as well as the other one, although it turns out they’re both pretty close now. The other one was all wired in, in the windows and everywhere. And Ring is just sensors on the doors, which are fine. But we decided we wanted more coverage than what Ring was giving us. And so, we decided to call ADT again. And they came out and put it in.

I heard about ADT when the guy came over and he was telling me that I could do the setup myself. But since I could not do it, the guy came and I had to pay for him to set it up. Also, the sensor in my back door doesn’t work, yet every other door area is working except that. It kept falling off the wall and it damaged it. In fact, it kept falling while he was here. He was showing me how my wall was, and that was part of the problem. I tried to get some tape to keep it there, but it has not been working. Still, everything else with ADT was great.

We had initially looked at ADT, but they were quite a bit more expensive than the price point we were looking to go with. Then we went with another security company and the cameras weren’t picking up our daughter when she would walk up and down the stairs. So, we stopped with them and then decided we would do bare bones things on what we needed from ADT and that was how we got on them.

Years ago, I had the Blue by ADT. With this new one, setting this system up was easy. However, I am disappointed that at least one fob didn’t come with it. I would have to buy those separately.

I did the self‑setup, but I’m not getting the service I thought I would. I ordered the equipment, and ADT told me I had to set it up myself. I followed the instructions and set it up, and it was fairly easy. I talked with a representative from time to time, and that’s how I got it set up. Communication with ADT is good, and it’s not hard to reach them.

My wife’s sister has the system, so she decided to try it as well. We didn’t set it up ourselves. The technician came out and did the installation. Most of the window magnets don’t stay attached. They either didn’t wipe it clean enough or didn’t use strong enough adhesive, because many of them have already fallen off.

I live in an area where it would have cost a ridiculous amount of money to have someone come out and set it up for me, so I chose the self‑install system. It was super easy to install. That said, if someone doesn’t really know how to use their phone, they might have trouble with it.

Because of health reasons, I had to move into an apartment in January, and I transferred my ADT service from my house to the apartment. It went very badly. I asked to have it transferred, and I was told I wouldn’t have to pay any termination fees. I planned to do the self‑install since I have a technical background and was fine with that.

I thought my current company was too expensive, so I wanted to get a quote from a different company, and I have family members who have ADT. I did not know about self-setup until I called and talked to sales and decided to go with ADT.

When I was gonna cancel my other service, we decided to switch over to the self-setup security instead of paying that off. I received an email for a bill regarding the previous service that I had, and I was told that I wouldn’t have to pay that 600-some odd dollar bill by switching over to the self-setup home security. And I had no problems with the setup for the self-setup security. It went okay.

I have two ADT accounts. One is ADT+, and one is ADT Pulse. The ADT+ account was the one that I self-set up about a couple of weeks ago for my home security.

I have an ADT system at another home. So, I just went online and saw the ADT+ option, and I chose that. And setting it up was no trouble at all. I had no problems.

I haven’t had any negative experiences with the sales representative at ADT, but I also called ADT a day after I got the service and told them I was unsatisfied with the service that they gave me. One, because I cannot hear my doorbell ringing from upstairs. Two, they did not tell me that my keypad was gonna be a sit-on-the-table keypad. That’s not what I wanted. That’s not what I expected. Three, you don’t know which door is being opened. It’s a bleep-bleep that you hear. You don’t know if it’s a door open or if it’s a window open. 

I found ADT Self Setup on the internet. And so, I just called over the phone and ordered it, and then I just set it up myself. Setting it up was easy, and the system works good.

I looked up home security, and ADT popped up. And setting it up was actually very simple. I’ve had it for a month or two now. And the only issue I’m having so far is that the battery dies super quick. But I love it. I think it’s great. It makes me feel good. I tried the practice mode. That was really helpful. And the alarm is way louder than I expected it to be, which is absolutely amazing. You can hear it outside.

I called ADT, just inquiring about getting a security system, and a representative told me about the self-setup. And I thought it was very easy to set the system up. The directions were super simple to follow through the app. And once I received the package, everything was mapped out nicely. So, it was a good experience. And everything is working great now.

ADT hooked my system wrong. On my back door, they put both of the pieces on one door when it’s supposed to be one piece on the outer frame. And my friend actually discovered it because I really don’t go in and out of the back door, but he does. So, when he went out the back door, he said he noticed that it didn’t make a sound when he opened the door, the alert that the door has been opened.

The self-setup was easy. The only concern that I’ve had is, one night, one of the sensors went off as if someone broke in, and the window wasn’t moved at all. That was 4am, and it scared me. Other than that, everything else has been fine with ADT.

My parents had ADT, and so I thought that I would continue using them. The sales rep I dealt with during purchase was very helpful, and the self-setup was very easy. Everything has been working perfectly, and we even had an instance where we thought that there was somebody breaking in, which it wasn’t. One of the sensors fell down because we didn’t put it up right, and all of the customer service was perfect in helping us with that. The self-setup was very easy.

I’ve used ADT for over a year now. It’s a product that I’ve used in the past and I’ve had a good experience with them. All of my interactions with the sales representatives have been positive. The price is on the expensive side, but we usually pay more for quality.

The ADT Self Setup was not easy at all. My husband had to help me, and it was pretty hard to get all the phones connected. We still don’t have everything connected right. It said my password had been tried too many times because my husband thought it was one thing and I thought it was another, so they gave me a 30-day lockdown. I still can't even use mine.

I came across ADT while I was doing some research or through an ad. As far as experiences with the sales reps, they’ve been friendly and informative. The alarm gets disabled, but I’m thinking that, because of the area that I’m in, it might have been the recent storms causing that.

We know this brand. I would recommend them. The price is affordable and the process is very simple. Our motivation to install ADT is because of a safety issue in the city.

I heard about the self-setup through ADT through a sales agent. Setting up the system was fairly easy.

I've been a long-time customer of ADT. The setup process was generally easy and the system is solid. It provides safety for my home.

I had a gentleman here trying to set the ADT system up but he ran out of time. I called him and got some help but he couldn't do it. I finally got somebody to come out yesterday who finished me up, and the system is good to go. I can get in and out of it, and I know how to use my doorbell and camera. The only thing I'm just not sure of is if somebody comes to my house and the system says that they detected somebody, how do I get right over to the application and to see what's going on?

I like the system, and I’m satisfied with it. It was simple to install. ADT has a very quick response time. I accidentally set off my smoke alarm once, and the fire department arrived within seven minutes. I was really impressed by how fast that was. So far, I don’t have anything negative to say about ADT at all.

I set the system up myself. It isn’t finished yet because they sent me some items I didn’t need, so I’m waiting for them to send additional door contacts and a motion detector. I would have been ecstatic if I had received the items I actually needed. It’s working, but not at full capacity.

I sold my house and wanted to cancel my ADT service. The representative told me it would probably be better to switch to the DIY system instead of paying the cancellation fee, so that’s what I did.

I have been with ADT since 2018, and it is a good security system. When I recently moved, I was thinking about leaving ADT, but the guy worked out some stuff for me and got everything squared away from my plan, and I like what he did for me. And that was the reason that I’m still with them. Buying their security system is always streamlined, and I was never never on the phone too long and never waiting on the phone for too long. Everyone was always so nice. I use the online tool all the time, too.

I shopped around all other different places and ADT was the best for me at the time. It fits my budget pretty much, but the quality is a little shaky because I’ve had issues with it already. I installed it in February 1st and I’m already need to change the battery in one of the motion sensors. There were a couple of issues that I had setting it up too like the battery on one of the key fobs was dead, so they had to send me a new one. But, everything is fine now.

I’ve had ADT for quite a few years, and I transferred it from my prior hour to this current one. My experience with them in the former house was fine. During the first time, the techs came in and set the whole thing up.

I had ADT in the previous home I was in. Setting up the new system was easy and straightforward. I just followed the instructions, it was good to go, and I’m happy with it.

I had good interactions with the ADT sales rep, so I was happy with that and I’m very satisfied with the camera I got. They did tell me they'd give me a $100 check, but I never got it.

I’ve had ADT for 20 years. I have an old plan. And then we also have it at the general office. And we’re good. But I’m kind of upset about something because they came out to one of our rental houses to put the service up. They were unable to hook up the camera, so we had to redo it. They couldn’t do it up, so they ended up just putting the basic unit in. But they keep sending me a bill for 500 and some odd dollars, and they didn’t do all of that. 

My mom told me to sign up for ADT Self Setup. We had a doorbell camera, front yard camera and a backyard camera. However, the quality is not good, and I have contacted them about it. The internet goes out every once in a while, and the camera is blurry. Also, it doesn’t keep charged that long. I’ve had better quality ones.

I’ve got a friend of mine who told me about ADT. The sales rep I dealt with during the purchase was wonderful. Setup was fairly easy like I thought it should, and the instructions were good. The quality of the product is good, and I like it. ADT is right there as competitive as anybody else. Overall, everything has been great.

I have had nothing but billing issues. When ADT bought out Alder, they didn’t transfer my account over correctly. I wasn’t able to pay because my bank was saying it was ADT’s fault, and ADT is saying it was my bank. But in reality, it was Alder. So, now, I’m in debt $1000 that I need to pay them, but I don’t see why I should, but it’s okay. Setting up with them was very easy and consumer-friendly. The system is great, and I would recommend it.

ADT self-setup was recommended when I got my stuff sent out. Setting up the system was pretty easy and it was user-friendly.

Everybody's always had some type of alarm system in their house, so I just went with what was out. I set my ADT system up myself, and It was easy. Its been good so far.

I've known about ADT for years. My mom used to have them when I was little. It's the same security system we use now. They have been around for years, so I really trust them. I compared them with some other security companies that are newer, and a lot of them had not-so-good ratings. That's why I went back ADT. I really wanted it because I have kids and my husband travels sometimes for work.

I had ADT years ago when we lived in Florida. I Googled them, and it said they were good. I set the system up myself, but I called the help line because I couldn’t get one of the sensors to work. The technician talked me through it, and it worked fine. The system is fantastic, and I thought the cost was reasonable too.

The sales lady from ADT DIY was very good, helpful, and nice. She answered a lot of questions, explained everything thoroughly, and got us a really good price. When it comes to setting up the system, it’s not very easy because it takes a lot of focus and attention. We also had to call customer service to walk us through it.

I had a representative help me set up my system. It has been difficult for me because I’m not into that kind of electronic, gadgetry stuff. I’m sure it’s a lot easier for other people, but it’s not my field of expertise. If it feels like it’s something I can’t do. They have people that can do it.

I do hair, and a friend of mine put her wig in my mailbox so that I could wash it and everything for he. somebody stole right out of the mailbox. And it was her birthday. Tat's what brought me to finally getting the cameras and joining the rest of society.

I thought the price point for the monthly, once it goes from a free service to a paid service, seemed a little high. If they can find a way to lower the monthly premium, that would be very beneficial.

I've been with ADT for over 10 years, upgraded my system, set it up myself and it was easy. I had an older system Protection 1 that ADT bought, and prior to that, when I owned my home, I had ADT, so I’ve been very satisfied with the service.

My insurance company required an alarm system and ADT was one of the recommendations. I was happy with the price and customer service, and so far, the service has been good.

I heard about ADT when I purchased my first house. They were clear cut and straightforward. I can’t say that nothing was wrong with that, but everything was good. The whole system in itself is a pretty good one and it’s very reliable. It works as what they say and their price is reasonable. Overall, it was a great experience.

I had ADT on a prior contract for two years. I spoke with ADT Self Setup’s sales rep and did a transfer of service. I ended a contract early and I ended up with another ADT system in Illinois versus Florida.

We had the Blue by ADT and it didn’t work well at all and stayed broken all the time. I couldn’t arm it and didn’t do anything except the doors would chime when you open and close it. So, I called to cancel everything and the lady I talked to was really nice, personable and relatable. She told me about the free upgrade to the ADT+ where the technology was improved, that it worked with Google and that it was a lot better than the one that we already had. Every question that I had, she responded back to me with an answer to solve the problem instead of just brushing me off and trying to get me to buy. She explained everything and told me that later down the road, if we wanted other things like outdoor cameras, we could add at any time. It really helped also that she told me that she had one in her home too and that she really liked it.

I found ADT through Facebook and decided to give it a try. So far, the system has been working well. I’ve been able to test part of the system, although I still haven’t hooked the alarm up to my door yet since my son has been the one setting everything up.

I was interested with ADT Self Setup because of the cost, and just being self-setup, and it was easy to do. And I needed it ASAP, so it was overnighted to me. And the process setting it up was pretty self-explanatory. You just had to make sure that the apps were downloaded and that you had your Bluetooth on, and you sync them. And then they work. 

I had a very positive experience with ADT. I called them to see about upgrading. ‘Cause I had a system before, but it was through Protection 1, and then they took over Protection 1, so I needed an upgrade. And they sent someone out the same day. And then when we ended up upgrading our internet, the internet password and all of that changed, so they helped me on the phone, and then they sent someone out to help me also.

My ADT is good now. It's working. ADT is good. Everybody is good, so, I don't have any complaint. I didn't like the price, though. It's too high for me.

The girl I talked to in ADT, she said it's very simple. You're going to get the self-setup, and you can set it up yourself. My daughter did it, and we set it up. I got the bill, but we could not set it up. We try to call, and we could set it up at the patio door. But we couldn't set it up at the garage door, at the front door, the way that the door is. It's a round thing that is plugged. It's not on yet. Everything is not set up.

My homeowner's insurance, State Farm, had a promotional thing and I read it and thought it was cool. The setup was simple. My son helped me, but it was user-friendly. The system seems to be performing fine. I like that I can see anybody that comes up anywhere on my porch from my cell phone, but the camera does need to be charged once a month. When I was showering and got the floor pretty wet, the alarm started going off, and they were really on it as far as calling to check. I feel very secure. It's easy, convenient and affordable.

I didn't know that ADT offered the Self Setup until I called and the gentleman told me about it. I thought it would be self-explanatory, so I went with that. It's not self-explanatory, and I have fiddled with this thing. I have called ADT and I've had them on the phone with me, because my husband and I have tried and can't get it figured out. We also booked an appointment with a technician and nobody came, so we've been kind of frustrated with the whole thing and ready to send it back and maybe get a different provider.

So far, everything's been fine, but for some reason last month, ADT kept attempting every other week to make a fee that was already paid for. However, it resolved on its own after a month. It stopped going over and over. ADT also gave a deal where I don't have to make payments for the equipment. I was told I was gonna get a free month, but it never happened.

The process at ADT DIY was pretty easy. It took five hours. We just remodeled our house. We had a lot of workmen in and out, and keys swapped, and I really didn't feel secure after that. So I wanted to have a system put in, and my husband found it online. He gave it to me for Christmas.

I purchased a new home and I was transitioning from a builder's insurance to my homeowner's insurance, and there was a discount if I had monitoring services. I've always seen ADT even when I was younger and I picked them. I went online, picked my plan and paid for it. I was able to pick my monthly monitoring. Everything was easy and I didn't have to interact with anyone. However, I have not set the system up yet. I have everything, but I don't want to fool with it and my husband is out of town.

I had moved, and my full-time job was doing a promotion with ADT and so, I tried to see if I was eligible for that promotion. I also did some shopping around, and then I decided to go with ADT. I only have the base now and that works well, although sometimes when I go into the ADT app to arm and disarm, it may delay or glitch, which makes it seem like it hasn't been disarmed or armed already.

I did some internet research for our area and went with ADT. I've had them for a month now and they've been fine.

I had Ring equipment installed in my place. I called the police one day because somebody came and took the battery out of my Ring doorbell. When the police were here, they told me to go with ADT. I didn’t get rid of Ring, but I got ADT, and I went through hell with them because their customer service put me through a lot of changes trying to overcharge me for one door, one sensor. I don’t live in the house and they want to charge me $500 to $600. Right now, they’re still trying to get $600 out of me.

I wanted to utilize some of the smart home technologies, and after comparing different service providers, I decided to go with ADT DIY based on the price. The actual setup process was okay, which took about five hours to get everything up. The functionality of the system is good. I like the incorporation of smart technology, and its thermostat is my favorite thing. I feel very safe.

I'm unsatisfied with ADT. The camera is not facing the right way and it's not locking up on the hinge. The technician said that it was not good. He put it to the side and it's hard to lock. When you take it off and set it back in, it's not locking up. Anybody can take it because it's not locked up. If they come out here and fix the camera, they'd be all right. But I don't want the same technician to come out. I want somebody else that knows to come out here. They said they were gonna send a technician and made an appointment. They said they'd come from 12:00 to 4:00. It was past 3:30, but nobody ever came. They said they didn't have me scheduled for an appointment. They always do that. When I try to call them, they run me around to different departments and I gotta tell them everything all over again though. I'd tell others to go somewhere else.

I used to have ADT years ago. Now that I’m living in an apartment, and don’t need an actual home set-up, I decided to go with a self-setup option. Other competitors didn’t work out for me, so I tried ADT DIY. The sales rep was pleasant to work with. He was knowledgeable and took care of everything. The actual setup was simple and the quality is excellent. I have the ADT+ and Smart Home hub. The ADT+ sets the home hub to arm it and disarm it. The home hub is where cameras are added on to.

The performance of the system is good. The self setup process was really easy to do once I sat down and took the time to read the setup instructions. The only improvement that I could make is that the adhesive for my motion detector could be more. They always slam it and it pops off. So the adhesive needs to be better at being sticky.

I thought getting the wireless system would be a great idea, but I got to climb up there every other week to charge the batteries on the cameras. I can't keep doing that. I've been meaning to call ADT and tell them to stop taking the payment, but I hadn't even gone back up there to grab the cameras since we had this bad storm. I ain't even climbed back up there to get the cameras down to charge them up.

Setting up the system was fairly easy. I didn't personally do it, but it didn't appear to be that difficult to set things up. The instructions tell you exactly how to do it. I've liked the system, so far. It did get set off yesterday morning and I was surprised nobody called me. My ex-husband brought my kids home and I was still asleep. He didn't know the alarm was set. So they opened the door and it went off. I woke up and ran in there and turned it off. I thought that ADT would call whenever a door was opened from the outside and it set the alarm off. Other than that, I feel perfectly safe.

I’ve been a customer of ADT for a long, long time. 10 years. When ADT sold the system to me, they never told me it was going to be a self-setup. When I called them, they said it would cost me over 500 bucks to get this done. It was an extremely painful job to set up. There’s no helpline. When I tried to call people, it made me wait for hours altogether. And then ultimately, they still could not help me out and kept on talking about the old ADT system with the new system. They had no idea what they were talking about and so, I had to pay somebody to actually fix it.

I had Vivint and they keep upping the monthly rate. I also asked them about getting a camera for the door and upgrading my equipment. The last said, “Yeah, for 800 bucks.” I told her to go to hell. I said, “I'm dropkicking you guys. I'm calling ADT.” I called ADT and the guy told me that I could do a self-install. I did that, then I called Vivint back to cancel my service, and then she offered me a deal. She said they can give me this much service for cheaper than what I was supposed to be paying. It went from $26 to $31. At one time, it was $41. I kept having to call them to tell them it's too high.

Everything has been going well with ADT so far. I had ADT Blue before, and then it was just so bad. It was awful. And then I just moved and called to transfer the address. They offered me an upgrade, and I took it because I had tried to cancel it but they said I have a two-year contract. The thing I have now, the Google cameras, work perfectly, so I'm happy with everything now.

I got the ADT package because we were offered a discount through our insurance. But we got a box full of almost $800 worth of equipment, and I'm only using two pieces of it. I have three water detectors that I'm not using because there's no place where water is going to leak in my house. I also didn't put the smoke alarm because I already have them.

We were trying to get an alarm system 'cause we just moved here and didn't want to be without one. I want my family to be safe. I called ADT and they told us what they had to offer. Installation was difficult for us 'cause we didn't know. A man came out here and did it with no problem. He showed us what to do if we're having a problem with anything.

I had ADT few years ago, and so did my parents and my sisters. I went through a divorce and, because of how he was, I needed an alarm system. So, I called them back and I didn't have the money for them to come out and set it up, so we did the self-serve one. The setup process was very hard. And every time I needed a technician, I couldn't ever get one and they didn't ever call me when they were supposed to. So, I went months without the alarm even working because I couldn't get it working myself and couldn't get anyone to help me. I eventually switched finally to one where they come out and fix any problems I have. What I have now works great and everything is fine. ADT is good as long as it's not self setup.

My son recommended ADT to me because he had them at his home. My experience with them was okay. The gentleman came in and installed the cameras right and perfectly. But I just wish he explained the situation to me a lot more, by me being an older woman, as far as turning my cameras on and off and that I will be charged.

I love ADT. I've had ADT since 2019, but I didn't have the DIY. Then I set up another ADT alarm in my other property in Michigan, but I didn't know about the DIY then because I don't think it existed at that time. But then when I moved to Ohio for a short time at the rental house, that's when I discovered the DIY and I love it. The setup was very easy, especially if you're tech-savvy. Even though I know how to do it, it's always good to follow the instructions. It's very self-explanatory. You just get the base out of the box, you connect it, download the ADT+ app, make sure your base is connected, and then you start adding your sensors one by one and naming your sensors, too.

The system and the equipment are nice. But I'm not really feeling the company itself. You get one person telling you one thing and another person telling you another thing. I would not refer them to anyone else. and if I can find a better service, I will get out of this with ADT. I still haven't even signed one of the documents because the things that were on there wasn't true.

I was looking for monitoring services and chose ADT based on the research I did -- people's rating and people's opinions online. I had somebody come in who did the actual hardwiring, like changing the locks, and then the installation was pretty straightforward. The system has performed as it should and the app is easy to navigate. I like how advanced their devices are. The home part on it has the numbers on it and I can arm and disarm it from my apps. Also, the few times I called, I thought the reps were attentive and they got down to issues.

This month, ADT charged me $138 and I don't know what it was for. I don't like the service. The first month, it didn't work. I have to charge my Ring every other day. One day I charge them and the next day I use them. But I can use them just for one day. The second day after I put in the alarm, I called and I wanted to cancel it but they hung up on me. They said I was too late. They said it was only three days. But the person who did the installation for me said 30 days. I was with another alarm company and I paid just $35, but I don't have a camera and Ring bell there.

I have issues and complaints with them, because I just got a new service and I got a Google Nest doorbell, which is a pain in the butt for me because I have to take it out every day, and I have to charge it every day. And they said if I could hardwire it, I don't have to charge it.

We've been ADT customers for eight years and their service has been pretty good up until recently. We moved to a new area, so we decided to do self-setup. Previously, we would just do the actual panel one that's connected to the house and we did that four different times. Then they told us that they have the Self Setup one, so they convinced us to go ahead and switch to that. We did that last year, then we moved back in December.

ADT's customer service has been fine but they need better cameras. The motion sensors could use work as well.

I have a problem with my system that remains unresolved. Initially, I spoke to one representative but said she was going to be getting off within the hour. And she got short with me and told me she will just have to get me somebody else to talk to. Then there was a tech and he helped me set up one of my cameras. But he was also getting off in 40 minutes and he didn't have time for me. My issue remains unsolved. But one woman named Danielle was good. If ADT had not bought my contract from my previous service provider, I wouldn’t be with them.

I'd seen ADT in other people's windows, and I heard about the service that they provide. But at this time, I wish I had done a comparison with other companies because the self-setup is kind of difficult. I don't even think I got everything set up, even with my kids helping me. So, it's more difficult than I anticipated, but it’s been okay.

I chose the DIY installation because of less labor and the cost. The setup process with ADT was easy and the system is fine, as well as the communication with their reps. It's got a bunch of good things like the cameras.

The self setup was easy. I have a metal door and I had an issue, but the guy helped me figure things out. The system is good, except the base doesn't like to stay connected to my internet. It's not the base's fault though. I have internet through my phone provider, and it doesn't work the best with the internet and it'll drop on and off the WiFi. Still, ADT should make a base with an ethernet connection so it's easier for it to stay connected to the different types of WiFi. Other than that, I like ADT. I've had ADT before as well and I rated them very lowly the first time I had them. There's been an improvement.

The ADT Self Setup was delivered to my front door, and I set everything up. I had to contact them because the base station wasn't turning on in the beginning. But, all I had to do was reset it manually and then everything worked out. The system is amazing. It's exactly what I needed. It's really reliable for home security and I would recommend it.

The person I ordered the package from, on the phone, was really nice and good. I had issues with one of the cameras, but the customer service was helpful and fixed the issue. I'm very satisfied with the system. I have recommended it to a few friends.

On the Saturday when I just moved into my place, someone broke into my house while I went to get my U-Haul full of things. They took the little bit I had brought and so I got ADT. I have a base, the motion detector, a few sensors, and a Nest camera. When they first came out, they sent someone to set it up and it went wonderfully. But shortly, a few days after, the motion detector, which I got on a Tuesday, was false-alarming by Thursday. I was at work, then the system said someone had broken in. I left work and went back home because now I'm panicking. I'm like, “Somebody came now and took my stuff.” The system false-alarmed for two days every hour. On the first day, it was every seven minutes after the hour. On the second day, it was doing a false alarm every 23 minutes after the hour.

I purchased the system and a technician came out to install it for me. He was here for quite a while on a Thursday. Then on Friday, my whole system went totally dead. It was horrible. It wouldn't work. I had to call back ADT and then I talked to another technician. We were FaceTiming because he wanted to see what was wrong. So, the first technician that actually came out did something totally wrong, just threw everything up. Somebody else had to come back out. The first guy wired my panel to my old system, and they said they were very surprised that it didn't blow out the transmission. The technician called his boss and told him exactly what I told him happened. But he didn't have what he needed.

I had the old command system. This was an upgrade from that older command system. The setup was simple. It was getting everything out of the box, pulling the tabs and connecting everything and sticking it to the wall. I got a bunch of devices set up. Everything took a couple of hours. The biggest problem is I didn't realize it until after I got the equipment. I'm a disabled person and I'm blind, and I thought the base station had buttons. It was all touch. I can't use the keypad and the buttons. There are only two things I can use, the fob, which I have to have the keys and make sure I bring the fob along, or I have to have the app, which means the phone has to be charged and working and I have to pull up the app and whatever else.

The reps called and told me about ADT. They told me that I would be on a trial for a month and I said, ”Fine.” When the technician came, he did what he had to do. I told him, “I do not want the bell, don't want to go on the door. I don't need that.” He said that was a gift and that I was gonna get a screen. I said, "A screen? I thought it was just a camera hook-up on my phone, that I could see it on my phone anywhere I am." He said, no and that I was gonna get a screen. It's like a tablet. The way he put it up on everything, and then he put a white box on the other bedside table, which I was blind to that, I did not know anything about this thing because nobody walked me through anything. He did walk me through the tablets and then said if it went off, I could just scroll it and I would get it back.

The product works. Just the specialists should be more focused on the customer's needs, and not so much on making a sale. I was looking to get things started right away. I don't like to talk on the phone a lot, so, being able to see the product and getting the price right up front and not having to go through all the extra rigmarole was what sold me on it. But definitely, someone of my house size should not be self-service. So, for ADT, if you see a customer purchasing something that will not help, let them know.

They sent someone out to set it up. It was right before Christmas and it was great. The guy who came was really helpful, and professional. He explained everything really clearly. He was nice and my three-year-old liked him. She doesn't like everybody. So, that's a reason to recommend. The system is very easy to use.

ADT was the company they recommended in my subdivision and I had to go with them. The setup is so easy. I called them and transferred. The alarm is working great, it’s perfect. The only thing is the mobile app. When I log in, I have to close the app. So when I'm logging trying to arm my system, it's not gonna work unless I close the app and reopen it again to start focusing to what I need. Otherwise, it's a good service.

ADT was the best option according to my research online and what everyone said, so I got ADT. There were some security issues in my neighborhood. And I knew that many people that I've known and their parents have had ADT. Their representative was very nice, and really easy to negotiate with.

The ADT package came in a box with a bunch of different things. But I still don't have all of it set up yet. It's a little more complicated than I thought it was gonna be. Others should always go for the installation. Don't do it yourself. That guy talked me into doing it myself. Said it would be super easy. I should have just had them do it, 100%.