Blue by ADT (now ADT Self Setup)

Horrible customer service, the supervisor on duty at the time was very rude and disrespectful, very opinionated and mouthy. Upset that I had decided to return the brand new system because of a bad description of what I expected and what I received being two totally different things. Also the Supervisor doubled down on the disrespect on an additional separate phone call.

I was very willing to come and have someone install the system but it would be too expensive. The monthly fee to do the installation option was $30 more than the monthly fee for the self-install and I couldn't afford that so I self-installed. The rep was amazing. She single-handedly walked me through the entire process. It took longer than she thought it would take for me to get it done but she was phenomenal through it. I can't even imagine what my experience would have been like without her. Because of her, I will recommend Blue by ADT to other people.

I ordered the system in January, and they said it was self-set-up and easy. Well, I have no time to install as I am a single parent and I travel for work. The equipment is still in the box. I called multiple times to ADT to ask for a tech to install or cancel the order. I was hung up on several times after being transferred a million times! I finally reached someone today that said I needed to call "Blue" not ADT. Ok I thought ADT was ADT....apparently not. I was transferred and then hung up on yet again.

I was looking for the best home security system and I went with Blue by ADT because of their pricing, convenience, and ease of installation. Everybody's been great, very helpful, and very responsive. I have no issues with customer service sending those with technical support. I did the installation myself. It was fairly easy after you figure out how the door and window components work. Installing the cameras was easy. The motion sensor was all easy, too.

It's been very great with them. However, they messed up on my order. Other than that, I like the system. I love that I can use my phone to set my alarm. I like the cameras and the sensors, too. Everything works perfectly for me. I love the system overall.

Pam, the rep, helped me out, and the installation as well as the system were both good. I like having sensors on the windows and doors. I’d recommend Blue by ADT.

My system takes itself off of alarm and my sensors don’t work properly. None of my door sensors work. I wasn’t expecting this from ADT at all. I chose ADT over Brinks. Now I’m second guessing the whole thing. I’ve called numerous times and also I can’t put up my cameras because the bottom which is the base won’t come apart so I can put my cameras up.

My experience was great. The customer service person was informative about what I would get when I get ADT, so he's a good person. The system is great. It's very easy to install. Everything works smoothly. I would recommend Blue to someone.

My experience with Blue by ADT has been poor. This product is not worth the money that we're paying. I just tried to arm my system at the house in my car which has got Wi-Fi but I can't even reach my system. The cameras don't last. My husband is 80 years old. I'm 78. We can't go up on the high, take the camera battery down and charge it, then put it back up and do that every day. Besides, if the camera doesn't last for seven hours, what good is that doing? I had purchased from Amazon some Blink cameras, and those cameras last for three years. I don't know why the Blue by ADT cameras only last a couple of hours. They said we needed to purchase the solar thing. We live in an area where there are lots of trees, and solar energy doesn't get to go through. It didn't help at all. The only camera that works is the video camera that is wired. It is not a good system for our condition.

My experience with Blue by ADT altogether was great. They answered all my questions in a timely manner. I had called once prior, and I changed my mind. The person I was speaking to was super patient. I connected with the company again and it went well. I did the installation myself and it's super easy. When I first connected it, I was able to see real time on my phone. But I had to cancel that because I can't leave the camera in front of my window. It doesn't look through the window. It just glares off the windows. I don't see anything, so I gotta get ahold of my landlord and get that outside.

I had to pay somebody to install the system. They had an issue but they finally got it going. But the rep with Blue by ADT sold me the wrong system. I thought it was hardwired. I explained to him the type job that I had, that I'd be going for six to eight months out of the year. I asked him what happens if the power goes out in the house and I'm not home. He said it kicks in off its battery. That's what I'm thinking the battery was for. I didn't know that the camera is running strictly out of batteries. Right now, the batteries are down. I'm out of town and I don't have time to come back and change the batteries. It's doing me no good. I'm not even using the system that I'm supposed to be paying.

I've had my Blue by ADT system for three years now and it was difficult at first but once we contacted someone and they walked us through it, it was pretty easy. The person that I had was amazing. We took everything step-by-step and she was very patient. We were on the phone for over an hour and a half. She made sure that we were taken care of and even before she hung up, she wanted to make sure everything was working. Blue by ADT is a great company and it's a great system and I will forever use it as long as I have a home.

They suck. I wanted to return the system and there was a ship date on the package. From the date of the sale to the end of my 30 days, I had one day left. But the lady on the phone told me I did not. They said it was the purchase date from when I purchased it with my card. I called ADT and tried to talk to them but their customer service sucks. It kept going from one person to another to another. Also, for the installation, they told me to get in touch with the Geek Squad.

My interactions with the reps were good. I got the do it yourself system and the install was good. I use the system for monitoring.

I use the app, and I don't have any dislikes about the system. However, I've called Blue by ADT a couple of times, and it takes a long time to get them on the phone, if you get them on the phone. When I was having a problem, I had to keep calling them, then one lady said that in order for her to help me, it would cost me $4. I said, “I’m not paying $4. Never mind.” I was choosing between Blue by ADT and Vivint. Now, I found out Vivint gave me a better deal, so I don't know if I want to stay with Blue by ADT. The $40 is high. I could’ve gotten Vivint for $30 something, and that $10 could make a difference.

It's been five months since we've had the system, and it's been working fine. We haven't had any problems with it other than the sensor that you put on the door just came off. I couldn't find it, but it's magnetized, so it's stuck to the other side of the door. I didn't even know it was on there until I opened up my door. Blue by ADT took care of it and sent me a different sensor. Overall, the system works as advertised, and it makes me and my family feel secure at home. The app is easy to use as well. I like having the mobile, being able to see it on my phone.

The installation went pretty quickly. I have good security service.

ADT Blue is a horrible product. Do not waste your time, effort, energy, and money. They are crooks and do not care if the system is functioning properly or not. They only care about money. I signed a contract and told them several times that it wasn't working. We did online support, I paid someone to set it up (twice), and we got new sensors. Nothing was working. We determined this two months into the contract. They were supposed to cancel it but did not. They are billing me every month for a system that does NOTHING. $46/month. They would rather get their $46/month than stop the system and make it right. It's disgusting. Please do not use them. Use one of the other brands that will care if they keep you safe. All these people care about is money. If I have to pay them for a system that does nothing, I will happily share their story of greed with everyone I can.

How can such an well known brand and company back such cheap items. The outdoor camera is pointless because you have to remove battery to charge it and that alone brings the attention. That all it takes is pulling that battery out. And I never completed setup. I have been left I answered - the calls for my new card number never stop but I bring up my reasonings for pushing so hard for. Safety place. Then my home, my apartment safety was taken and your cameras caused more fear. I need to send them back - I will be using a different company since Blue ADT doesn’t care about compromising my home.

Rip off. Paying for services never used due to them sending me non working equipment 3 times. Been paying this dumb company for over a year for nothing. Customer service sucks. Got put into a 5 year contract. Wants me to pay $1500 to end my service with them even though they sent me messed up equipment several times. Stay away from this company. They will rape your pockets.

Initially, there was some miscommunication, but I had individuals reach out to me from headquarters and we were able to rectify it. I wanted to put some upgrades onto my security system and ADT had reached out to me. But when their representative came out, we found out that it was an ADT Blue system, so he could not help me. I didn't realize that the two are different. Other than that, the self-installation was straightforward. I couldn't get some of the cameras.online. But we were able to work through them. Also, I've had a couple of issues with the cameras going offline that it took me a while to bring them back online. I'm hoping that's just an initial glitch. But I'll continue to monitor them. The system gives me a good sense of security.

The reps were professional. They gave me two months free to have somebody install the cameras for me because I'm disabled. And I paid a guy to install the cameras around my house. Also, the reps went out of their way to help me and to figure out a solution when I first got the thing. It's logging every time I open the door up. But I'm trying to figure out if I like Blue or not because the cameras haven't come up. And I was about to call the company and ask them why my camera is not working.

Not good services all. This company has a lot of issues with their system. I have the service for three months and I have not been able to fully use the service. I have contacted them several times and my issues are still not resolved. They get you because you are locked into a contract. Let's not forget the horrible customer service.

The people at Blue by ADT are wonderful. I installed the system on my own and it was easy.

Blue by ADT is great. The installation was easy and customer service was great. There were a lot of bad ratings on ADT Blue, but I didn't have a bad experience at all. I do have a small issue, but the tech support contacted me in a timely manner, and they were great.

So far, Blue by ADT is all right but I guess they need more people to work with them because you always have to call back. When you call, you can never get through to anyone. You have to leave a word on the recording and someone calls you back. They do good once you get them on the phone. Hopefully, they'd be monitoring the system as they should. It would become a problem because it's at my mother's house and I want her to be secure. Other than that, the system has done its part. They're good with setting it up. They help you the best way they can.

I'm very happy everything is working properly. The delivery of the equipment was fast. I call for help in the installation of the equipment and persons were very courteous and I had good help from them. And the only thing I would like is a camera for the inside of the house but maybe I'll get it later.

I ordered the Blue system because I was going out of town for 30 days and wanted protection for my home while I was away. After setting it up and going on vacation a friend came to my house and entered my front door and no alarm went off. She called them and told them about getting in and no alarm going off. I came home 2 weeks later and walked in my front door and the hub of the system stayed Blue and no alarm went off. I called and told them and they transferred me to technical support.

I have had LifeShield for many years with no issues. Then ADT took over my account under the brand name Blue. All was fine until recently when I needed to update my email. The customer service on the phone is horrific. The waiting time exceeds hours and Blue Crew members have transferred me to hold numerous times. I would recommend not to ever use ADT Blue because if customer service is this haphazard then the company will certainly not have your back in an emergency. Save yourself the headache and select a different company to add security to your life. Avoid ADT.

Blue's service has been good and their reps have been very nice. But they should take the $30 off, then bill me the remaining balance because I got the federal pandemic relief. It’s starting to get a little confusing, seeing how that works. I need for them to start sending me a bill and I haven’t even seen any in the mail.