ADT Self Setup Reviews

The person I signed up with messed me up. She gave me the wrong package, and then I did not know which one I had. So, I asked for somebody to come out here and hook it up. I didn’t know how to hook it up, so she had me self-doing it myself. Nobody never came out. I was given the ordering system on the phone. Other than that, my experience has been okay.

ADT was recommended by an agent. We ran into some issues during the self-setup. I have a sensor on one of my doors that doesn’t want to set for when you’re setting the alarm. And I have another one when you set it for when you’re at home instead of away, the front door wants to go off. But, if I set it for night, it doesn’t.

ADT has been around for a long time, and I see the signs around in people’s yards. The self-setup was good because I use those Nest cameras. Customer service was also good. The sales rep during the purchase was a nice guy. The quality of the system is good.

I got ADT through my insurance company. I signed up online, and, so far, my experience is doing extremely good.

My father-in-law has ADT, and they told me that that was the best security system for us because we were living in a rough part of town. We went ahead and got it, and we’ve been using it ever since. We enjoy it. We just moved and they gave us another option for the mobile system, so I’m still working on the bugs and getting all the alarms and stuff hung up on the doors and whatnot. But other than that, the experience has been good.

I looked for ADT Self Setup online. My interaction with their sales representatives was pretty good.

The customer service representatives at ADT were very nice and professional. When I ordered everything, I talked to them over the phone and they matched the price that was online and the deal that wasn’t being offered when I was filling everything out online. I also called them one time for assistance.

I first heard about ADT Self Setup through my insurance company, and they sent me the products for free. I’ve just started using it and have used their app a little bit.

The self-install with ADT was fairly simple and the overall quality so far is good. I bought it because I purchased a home that already had an ADT system. My home is in a remote area and the landline went out, and with no service tech close by I had to go with fiber optic, which is the Self Setup system. I couldn’t cancel the contract because ADT refused it, which left me very dissatisfied with them.

Scott from Spokane went above and beyond in helping me transfer my ADT system from one house to another. I was really nervous about the process, and he gave me his direct line so I could call him with any questions. He’s been extremely helpful.

I liked that I did not need someone else to come into my house and install it, and that I can do all that stuff by myself. The setup process was very easy, but the cancellation process was quite a pain. They would not let me cancel. They kept trying to beat around the bush when all I wanted to do was cancel.

I heard about ADT through State Farm and it has been good. I was able to set up the system by myself, and it was easy. The system is working. The only thing is, I’ve been having trouble with the billing department, but we got it situated. I would refer friends and family.

I’ve always knew about ADT years ago, and I went with them because I like the system until I see different. The technician who came out and set my alarm system up was awesome. He was very thorough and informative, and he took the time to help me and show me how to use it. My experience with getting set up, the transition of going from not having the alarm system to having one was great. Everything was good. Go with it.

I was talking to the agent, and he suggested ADT Self Setup. The sales rep was very friendly and helpful. The set-up process was easy, and I like the quality and the features. They were good and had a fast response. It made me feel safe.

I went with ADT Self Setup for the security. The sales rep was cool and very thorough. He explained everything well. I did the installation myself, and it was pretty easy. They were there if I needed them, but reading the instructions makes it pretty self-explanatory. Overall, it's good and pretty cool, but the ADT app sucks because it freezes up all the time. I have to constantly reboot my phone if I'm using the app to try to turn the thing off when I'm coming in. Sometimes, I have to shut the whole phone down.

I’ve been with ADT for about a month. Their salespeople were nice, but the problem I have is that they forced us to buy things. For example, we were not ready to get what we wanted because we were just searching for it. They told us to get it, and we got it.

Decades ago, I had my businesses with ADT, so I use it for my home also. My experience with them is okay. We just had a little issue yesterday when the alarms went off while we weren’t home. The alarm indicated the family window, but when we rushed home, there was nothing. ADT called the police, but it was a false alarm. Maybe a window sensor that's gone bad or something. We called them back and said to cancel the police. They said they would right away, but two hours later, the police showed up.

I was searching for a company that fit my needs when I bought a new place and I know ADT has been around for a long time. I needed a fire alarm to satisfy the homeowner's insurance and everybody understood that I'm not trying to have this huge thing set up. They were able to work with me.

I moved into the new home and I wanted to secure it. I heard a lot of good things about ADT. Also, some of my family members have it. Their rep and their manager were both excellent. The lady who came out was my main agent and she introduced me to the manager. He was the one who came out and committed everything. Both of them were very helpful and I had an awesome experience with them.

I don't like it because ADT screwed us over. When we ordered the stuff on January 31st, the guy did not put it in right or somebody should've come out and hooked it up. They mailed the stuff to us and wanted us to do it. The stuff ain't working right. Now they wanna charge me $160 to have somebody check it out. I got them through State Farm Insurance and even they’re not happy because I told them what was going on. They can stop billing me until they get out here and fix my stuff because I’m not paying it.

I assumed ADT had an option available where I could just set the service up myself, so I asked and, sure enough, they did. The setup process was fine. There's nothing to it. I only used the drill once, and that was for the doorbell camera.

ADT wouldn't honor the contract, so we stopped that installment. Then we found out there were three other contracts with the same exact numbers, but each one was different. We were finally able to talk to one of their managers who was able to help us. They gave us four extra sensors for the doors and windows and an indoor camera, which were all supposed to be on the original contract, and we’re supposed to be receiving a full month's credit for this month, but we have yet to see it on our bill.

I'm a renter, so I've had ADT DIY for four years. I upgraded recently and it was simple. I like the service. I stick with it because I feel that my home is secure with it.

Setting up the system was easy. I set everything up and it’s working fine, but I haven’t used it much. I thought it was supposed to come with a camera because that’s what the ad said. When I contacted them, they said I’d have to pay for it. If I had known that, I probably wouldn’t have gotten it.

When we first got ADT, we told them where we wanted the back camera. The tech who came out kept saying he wasn't able to put it in the back, so he didn’t put the camera in the right area. Ever since then we’ve been having a problem with the security system and they haven't fixed it. Getting ahold of them was easy. But when I called, they were trying to charge me to have somebody else come out and set up another camera. They wanted to cancel it and then do a whole bunch of extra other stuff, and I just said, "Forget it." If I walk into my house, it takes a good minute or two just for the alarm to go off. It takes more than a minute to alarm itself, and when it does go off, it takes more than 10 minutes to call the police or even ADT. We tried it out one time to see how long it was gonna take, it took about 10 minutes, and they didn't even call the police. They called the automatic person, and they called me.

We had Blue by ADT, and we were running into a lot of issues with the equipment, so we switched to Self Setup. Getting it set up was fine and so far, so good.

I got ADT from State Farm and it’s awesome because it’s free. I got part of it installed, and it was quick and easy, but I don't have the detectors in yet.

Definitely try out ADT. My favorite feature is that I can see everything on the app in one place. All the cameras tie into the app, so I don't have to go to different apps to see different things. I like the way that it is. Setup was easy. I downloaded the app and, once the base was connected, I just added the different sensors and devices that I had. Total setup, with putting up all the devices, took me about an hour and 30 minutes. The system’s functionality is easy too. It works flawlessly. Only issue I've had is with the window sensors that are in my office. If I open the blinds and the blinds touch the sensor, it goes off and says tampered.

ADT is overall very good. I always have cameras, but the area has grown so much that I added a little extra with the ADT. It was really something I felt the need to have installed. I'm an old man and ADT has been around for a long time. I paid for the man to do the setup, and they did a wonderful job. They asked me where I wanted all the sensors to go and they asked for the main panel. They suggested it'd be best in the one area which is in the dining room, and I went along with them. That was very nice. They were really nice people. I believe they were local in the town I live in.

When the installer first installed my ADT services, we got along real well. I called the customer service rep because I had an issue with an earlier payment I made not registering on the app. I was told to wait for 10 minutes, which i didn't like, but I let it go. Aside from that, I haven't had any other contact with ADT.

The process with ADT was horrifying. We tried to do the front door lock twice and I had dealt with them for two weeks trying to get that figured out. I know they understood what was going on, but we didn't. They said they wouldn't send out a technician because it's a self-setup. So we are sending back the two locks to them and we just bought our own lock from Walmart because there's no point in having it because it doesn't work right.

We had an awful experience with ADT. We were quoted one price and they tried to bill us a higher price. The technician couldn't figure out how to get our phones to work. I had to end up taking care of it myself. Every time I called in to get support, I'd be transferred to the wrong department and I had to explain my whole experience again. I literally spent hours trying to get everything situated. The customer service was horrendous.

I don't have the ADT system all the way set up. I'm not really using anything except the camera because I can't get anything else set up. I do have the base set up, but I don't know how to pair any of the other stuff to it. I also can't turn the alarm system on when I'm away because I have pets. Nobody told me that when I purchased the system or I wouldn't have purchased all that stuff. I would have just gotten the camera.

ADT was wonderful. The installer was a friendly and hardworking guy. He made everything perfect.

The interaction with the sales reps at ADT was all positive. They were informative and I had problems there. I actually had a recent call with one of the technical people, which was also very positive. I really haven't had a need to use the alarm system. But so far, with the communication process and getting ahold of them, everything's been good in that respect.

I was renting a house in town. I got ADT. They came and installed it, and gave me a really good deal. I signed a two-year contract, told them at the time, “We're moving into a rental. And the next year, we're gonna buy a house.” And we did. We bought a house eights months later. So, I went to go move the ADT.

The ADT representatives were great. They asked a lot of good questions, qualified what I was looking for, and actually worked on it for a while and called me back the next day.

The young man that came to my home from ADT was very supportive in helping me. I haven't had any real experience, but it’s kind of expensive. I didn't think it would be quite as expensive as it is.

The Self Setup was super easy and convenient, and the app is very user-friendly. Overall, it was positive, very simple to set up. I followed the instructions to the T, it wasn't hard or complicated, and it took five minutes. I’m pretty satisfied with it. I got the DIY kit for free and the monitoring fee $25 a month. I'm not necessarily sure if it has anything to do with ADT+ and the Self Setup and all that, but when I was moving, I was trying to essentially cancel my ADT services and I expected to be able to just pay off the equipment cost and the guy who came out and set it up and then just be done with it. Maybe I didn't pay as good of attention when it was all getting set up, but I didn't know that whatever loan term you set up for the equipment and the person to come out and set up your stuff, part of the contract would be your monitoring contract as well. So, if you wanted to cancel, then you have to pay 75% of the remaining amount for the monitoring fee. So, between the equipment and the 75% of the monitoring fee, it was gonna cost me like $2600, and I just thought that that was absurd and a ridiculous business practice.

I did have help setting up the system. We called and got help. They walked us through it, We finally figured it out and the person helped us when we called. Mounting the equipment was not as easy, but other than that, everything else was good.