ADT Self Setup Reviews

I have been trying to add a smoke sensor detector to my system. Every time I tried to add it, I got a "sensor not found" reply. I read the installation instructions several times and tried all possibilities but nothing worked. I finally resorted to calling tech support. The tech provided me with instructions over the phone. Those instructions were not the same as the printed instructions, and his phone instructions were correct and got the sensor added to my system. I think LifeShield needs to have a knowledgeable tech look at the instruction sheets and verify accuracy, as incorrect literature creates a big headache for your customers.

Not only did I receive a notice (email) about a home alarm being set off, but when a Lifeshield representative couldn't get a hold of me right away (phone), the police were called. Afterward, I called a representative who informed me of everything that was happening. After arriving at my house, a second representative called me up and stayed on the phone with me until my entire house had been checked. What amazing customer service. I was nervous going into my house after the burglary alarm. I was very glad to have someone on the phone with me while I did a walk through who genuinely cared about my safety.

Great customer service. Enjoyed talking with friendly representative. Ben ** and Chris were both well informed. Although I have not received the product yet nor installed, I feel very satisfied.

Everything was great but the installation. But after some time it was finally alright. I would tell everyone about this system. I would like to say that the sales rep was great and also the technical support was great!

Please beware of the sneaky contract. You must cancel 3 MONTHS BEFORE YOUR CONTRACT ENDS OR YOU WILL BE AUTOMATICALLY RENEWED. You rarely hear of flaw contracts like this in the United States. A shame.

I bought the system and before it arrived I decided on another alternative. Of course the exorbitant restocking fee was deducted but that was clearly written in the agreement. My problem with them is 3 months later they started automatically billing my credit card $34.99 a month, which I hadn't caught for 3 months. I tried to contact them, leaving messages because difficult to call during their hours. No attempt to return my call and in fact they again charged me again knowing the problem. So I made concerted effort to call a live person, and they apologized saying they would send a check. Month or 2 later no check. Call again... OK going out today. Another month... nothing. Call again... They say easier to refund to credit card. That was again about 2 months ago. They did stop charging me but this company is horrible.

I have had different issues with Lifeshield security from having problems with getting online to getting text messages when shouldn't to now false alarm going off and the cops coming to my home. This company customer service people are horrible. I get told one thing to the next. I am so upset with how they handle issues. They say a manager will get back to me within 24 hours but a month later still no one has called and the issues happen again, still getting the runaround. THIS SECURITY SYSTEM SUCKS!!!!

I have been with LifeShield over a year now, and the outdated equipment they send you is really ridiculous. From day one when I got the generic system they send and I talk to this fast talking representative (who is just trying get you to sign up more than making sure your home is secure), I just never felt secure with this company. Especially customer service is a joke. Now that my year is over and I'm on a month to month service, I'm going to drop LifeShield like a hot potato... Please be aware!!!!

They do NOT tell you upfront about everything. I had ordered it, installed it, and 12 days later had open heart surgery. After surgery and recovery, I knew the $80,000 cost for the operation left me with a hardship financially. I contacted them over a dozen times to cancel, with NO RESPONSE, even when asking for a manager. THIS COMPANY IS ANTI-CUSTOMER SERVICE ORIENTED!!!

I guess this complaint is more about the installation and set up of the LifeShield service. The cameras are decent. It's a nice concept to have wireless cameras but they still do need to be plugged in somewhere. So unless you're going to hire an electrician to run wires, you're going to end up plugging in the cameras closer to your power outlets. The installer we got was fairly useless. He didn't seem to know too much about the product. He didn't explain anything about the system. Do yourself a favor, spend the few extra dollars and get ADT.

LifeShield has the worst customer satisfaction scheme and worst cancellation policies. They have this term to send them a WRITTEN letter within 10 months of purchase to cancel the policy. Imagine! On the top of it, they just don't let you know about important changes in your account such as renewal for another year. They say you should read 15 pages lengthy contract and you should be knowing what you are getting into. Don't buy these guys not for their cheap value because the way they generate customers are by tricking their current customers into staying with them through their stupid contracts.

I feel the company should re-evaluate their hiring process. I dread talking to their agents without any soft skills and unprofessional. If the customer's call for assistance with Billing/Order issue, I wouldn't get anything resolved. I spoke to an agent named (Shelika - the name given) and she didn't care one way or another so I cancel service. She was more than happy to cancel the account even before I asked her to. I spoke to Cedric (Tech Support Agent) but he should be a supervisor. He knows exactly how to diffuse a situation and make them feel valued and projects the Life Shield Core Values. Sharon (Sales) and Cedric (Tech Support) are examples of Great Assets to a Company.

Be careful with the terms of the contract! The sales people do not provide Full disclosure!

After separating from my husband, I left the system for him to transfer to his name. I sent a letter asking to cancel my account, since I no longer needed their services. That request was denied. I then ordered a new ($$$) since I had no choice other than to pay off my 5 year contract @ $34.98/mo. The new system was never activated and I knew I had to pay for the system anyway. An auto draft was set up to pay the $34.98/mo which continued until it suddenly stopped June of this year. I received no voice mail or letters explaining anything. Well, today in my mail, I received a notice from a collection agency for $1733 and change. Stay away from this company.

This company is great! I cannot say enough about it, other than, the company and employees are SO WONDERFUL! I have had and continue to have the best, top-notch customer service from both my Account Advisor and the Technical Support Representative. The package I received was affordable and the system is reliable. Plus, it included so many extra security features and equipment, that other security providers just couldn't compare. I checked out MANY other well-known brands before settling with LifeShield and it, by far, surpassed the competition. Also, I received the equipment really fast and it was super easy to set-up on our own. We just followed the instructions on their website and pamphlet and had no issues. Lastly, I love the online site. I can monitor any doors, windows or sensors that are opened at any time. I can see crimes that are in my area and when I say in my area I saw one on my street and I can do many other things with this online application. It really is a valuable tool. I am so happy I went with LifeShield!

We were told that we have a 30 day risk free trial to try LifeShield and see if we like it. We were told this on the phone as well as being advertised on their website. We installed LifeShield and used it for about a week, but decided it just wasn't for us. To be honest, the equipment and everything was great. In fact, we were going to recommend the company to friends. The only reason we decided not to continue was that a security system just wasn't for us and the financial responsibility was something we just couldn't do right now.

I've had the system for about 2 months. Took a while for my permit to get approved but when it finally went active, my front door sensor stopped working. So after calling now we’re waiting on some spacers and tape. It's been a week and my front door sensor is not active. Then yesterday, my burglary detection went off and well I didn't even get a call from the monitoring place to inform me I had to call. Rush home and see what was going on myself. I get to home to a false alarm, thank God! Called the support center. Just for not even 30 minutes later after having left my home again, I get an actual call telling me if I wanted to send the police because my alarm went off AGAIN. Of course I’M FREAKING OUT at this point rushing with a toddler to get home AGAIN to another false alarm! Finally after being on hold for over 20 minutes, they were able to see my sensor had been going off every 2-3 min so it was not working correctly, as well as the front door.

Shortly after I wrote this review, I spoke with one of Lifeshield's managers and explained my situation and the fact that I was unaware of the 60 day policy. The manager was very professional and understanding and waived the automatic renewal.

I ordered the system. My salesperson was very nice and helpful. Got the system delivered quickly. Because of the type of doors I have, I knew I needed a professional install. I was called quickly (by a number that doesn't leave messages and when you call back it disconnects you. Reverse look up has scam warnings) and had an appointment set up for one week later (today). The lady said they had first appointment at 8am, 8am-9am arrival. I accepted.

This was a simple and pleasant experience. The value is great and it seems to be the perfect system for my home. Everyone I have dealt with so far has been pleasant and helpful. I will be recommending Lifeshield to everyone I can. Installation was also a snap!

Very nice to talk to and very helpful. Always friendly people to help each time I call. We are so thankful for your service. It feels good leaving the home now knowing we are protected.

I called to get new tape for my motion detectors. So far, two of the three have fallen off the wall. One fell off when I did not have the away system on. The other fell off when I was away and the police came and registered a false alarm. There is a $100 charge for this. They did not charge me for the first offense. BUT, the installers you sent to install my equipment were not very good. I was displeased with their work, but as I did not know how to do it, I had to accept their work. As a result, they did not install the motion detectors so that they would stay on the wall, or your tape is not satisfactory. Ben is supposed to be sending me new tape, but so far I have not received it. I took out the insurance to protect me from faulty equipment, but I'm not sure it was worth it.

I called to have an alarm system installed on my house and got just that! Fast, Friendly, and well explained. Your system is simple to use and price is affordable. I love my system and would recommend you to my neighbors.

Have not received the return Air bill with shipping instructions. It has been 4 days already since RMA# was issued. Would like to get this system sent back. I need the Return shipping address to make this happen.

Great response - they were quick and friendly.. Email the same day and got a response the same day.. Sure glad I picked LifeShield compared to what I have read about the other companies.

The gentleman I spoke to last night was quite nice, but for last night, the problem was solved. However this morning the spot in my living room that set off my system is back. The tech told me that even on stay, the system now has a motion sensor. The tech told me he would turn off the sensor, so I can only assume someone turned it off this morning. I would appreciate it if someone could turn off the motion sensor on my system permanently.

Jordan was great to work with and responded to emails quickly. Looking forward to installing new system. Looking forward to home automation features in the near future.

Each question was answered to our satisfaction - LifeShield has a knowledgeable and friendly crew. This is why LifeShield is successful. We will tell our friends this is the company to go to if they need a security system.

Was very courteous and resolved the issue in a quick way...

I installed by broadband connection to my home on July 24 and on that day notified LifeShield of my desire to change from cellular to broadband on my security system. I was assured on that day that they would ship the new component by the next day and I should have it shortly. I gave it a few days and on the 28th I called to get at least the tracking info to see the progress of the package. At that point, I was informed by the rep on the phone that it was actually already delivered. This puzzled me until she told me the delivery address. The address was my old billing address in NY. The monitoring address is in Florida. I didn't understand why they would make such a mistake but I can understand it was a mistake so I gave them a chance to correct it.

Sales Rep. very informative. Discussed my needs to secure home and family and keep cost down. Bill and Brian took their time to explain system, set up my account, phone numbers and website I will use. Install sounds easy. Excited, waiting for unit to arrive.

Master console message - The sound is not loud enough. NEED TO INCREASE/ADJUST VOLUME. Also I have a disabled (MR) child (26 years old) living in my home. I formerly had ADT and when a door was opened it would say "front door open" or whatever door was opened. This was Auchincloss more important than I realized. Could you add that to your next update or add to your list to consider?

I called in to address the tablet software. It has a terrible home screen and I actually hit the panic button on accident a day after receiving it. The cops were dispatched. I wanted to know if I could turn off the automatic dispatch feature. The rep informed me that it wasn't possible.

I am pleased with the service that I received and look forward to a long relationship with your team. I would recommend your services to my friends and family.

The customer service representatives were very knowledgeable and handled my concerns in a timely and professional manner. Way to go, Life Shield team. Thank you again...

Outstanding service, great to deal with, highly recommend. The people I have spoken to have been very knowledgeable and helpful. Their customer service is tremendous.

Great in responding to my needs and resolving my issue! Keep up the good work and I look forward to referring others to Lifeshield in the future. Thanks for all you do.

The staff was very patient with me trying to understand the instructions on how to troubleshoot from my home. And being a senior citizen, I truly appreciated their kindness.

The Lifeshield dispatcher helped with my neighbor with my fire alarm sounding nonstop. The was able to get connected with people to help solve part of the problem. I am still unsure why the alarm detector supplied by Lifeshield did not relay the alarm to dispatch, need to look into problem.

I have just installed home security and monitoring system with LifeShield. I was worried about if I be able to install all these alarm sensors but I did. It is easy process. Doesn't matter if you have a traditional phone line. It's all wireless. With all these sensors installed which do not slow down my all other wireless devices like iPad, computers as such. I have email to see any alert or changes I made at any place or any time. I feel much safe and mind peace. I will need to learn more about how to use the camera to monitor inside and outside my house.

LifeShield per me is the top of the line security system with the best plans and top of the line devices. The service is great and replacements for damaged/faulty devices is almost immediate. We are very satisfied with LifeShield.

As soon as I hit Submit Order my phone rang. I was very surprised. Associate said that, that's because they want their customers to know they are appreciated and their company has a quick response time. That's great, but when I called back later to get a question answered, I hung up after being on hold for over 7 minutes. Way too long.

Yesterday my system was not sending me confirmations when I set the system to away and stay. Today, again, I was not receiving timely messages regarding an active stay. While I was typing this, I finally received a status update, but it took more than 30 minutes.

The help was excellent with setting up the motion sensor and fire sensor. Also the help understanding the console. I was very pleased with the professional help.

Tech stayed on phone with me despite complications, with having to go outside & up & down a ladder & made sure system was functioning before he disconnected with me.

Positives... Easy to reach cuts svc, people are knowledgeable, equip easy to install, system easily configurable, alarm response is fast. Negatives... Beta tablet had to be returned, cameras somewhat unreliable and slow, sent message to customer svc to set up appt and never got a response, was told a permit was needed and it wasn't needed. Shipping is slow.

First time visiting LifeView and had questions/concerns regarding "status of system" and "communication test". Also asked how to access and use Android app. Thanks for taking the time to listen.

The rep did a great job answering all my questions and also fixed my problem all at the same time. What a wonderful service, to actually speak with a human being!

Thomas helped me rearrange some sensors. He resolved my issue and taught me skills for future troubleshooting. He also volunteered to send replacement parts. That is Service. Outstanding!

The system issued a Low Bat Key chain warning. I replaced the battery the next day and the warning continued. I checked the battery and found that it was good so I sent an e-mail to LifeShield support. Your response requested a phone call so you could troubleshoot the key chain. After some discussion and a reboot of my system, your representative decided to send me some new batteries. Whether this will resolve the issue remains to be seen after I install the new battery but your representative was very professional and helpful. I truly appreciated the time that he spent on my problem.

The purchase and installation of your system was very easy. The staff that helped with the purchase and subsequent installations were very helpful and friendly. I would recommend your products to other people looking to install a home security system.

Yesterday we installed our home security system and there were few things we did not understand. So we decided to call customer care to get technical support, and we really are very thankful to the person who helped us until the entire installation is done. That is not the only reason but at every step we are receiving a notification through the email which is very nice thing. And we hope we will receive the same service for next 39 months. Many thanks to technical support.

Brian was very nice and I hope your service is everything he said it would be. I am very excited for the security cameras, however I wish I didn't need high speed wireless internet to use.

I was concerned about one of my windows not being secure but after checking all of them they were ok, but it registered open. Contacted customer service and technical support, after being reminded about the by-pass, I did just that and everything seemed to work out find.

Door sensor indicated it was open - had to reset. Telephoned and customer service representative talked me through the reset procedure. Thanks a lot and enough with the 25 words or more.

Just had a question about my order. So far I love the product, took me about four hours total to get the whole thing installed and set up. Just waiting for the police to get me my permit.

Since we installed LifeShield, customer service has been very helpful whenever we need their help. We hope that they will continue their excellent service to all their customers.

Karen ** is FANTASTIC!!! Whenever we have any issues and or questions about our 2 security systems, we ask to speak to Karen because we ALWAYS GET RESULTS. I also appreciate the excellent tech support from others when we occasionally cannot reach Karen.

Technician was good but my concern is your equipment seems to be below average.

I remember when I first heard about LifeShield. Everyone said "Who is that?" In spite of all that, I still chose LifeShield because I wanted a company that worked from me. Thank you.

Customer service explained the delay from arming the system to the motion sensor actually guarding the room (three minute delay after the 60 seconds leave delay is very upsetting).

I think it's a very good company. I would recommend it to a friend. It was a unique experience to do it myself lots of fun.

So far, have had a great experience with sales rep and customer service. The system was somewhat simple to install as a DIY. Looking forward to having the system for a while to see how it performs. To date, works really well.

Edwin understand my problem and answer all my questions pertaining to the alarm problem that we had. He explained several this that I could to eliminate the problem and was very professional. Thank him for us.

I called support to activate my system. I was fortunate to get assistance from Benny. He walked me through the system and how it works. He also answered all of my questions. Very appreciative! Thanks.

Without any hassle, he helped me set up the security system at my new house and took care of all the changes online. He told me what I needed to do to get a permit and what to do when I have it. Brian was very nice and knowledgeable.

I was missing the tablet and was informed that it is sent after trial period. She easily explained to me when and why that is the policy.

Determined that the sensor was not working and they are sending a replacement. What more could a person ask for!

By the customers office's services they did very good job to help me on the phone to set up the alarm for my house. Thanks.

Joe ** in sales was great to work with. The apps and LifeView looks great and is easy to use. Haven't received the system yet, but it appears very nice.

Dead co/smoke detector sensor - Great job all around! Brian was very helpful and didn't hesitate to offer sending me a new sensor after having tried to reset this one to no avail.

Representative was thorough, patient and very attentive. His assistance is greatly appreciated. He stood by and offered his assistance and further assisted me beyond my expectations.

I received a notification after entering Lifeshield Security's Kindle Fire Instant Win Game (sponsor was Lifeshield) I was an instant winner of a Kindle Fire, I was asked to confirm my information so my prize could be sent, which I immediately did. However, to date I have never received this prize. I e-mailed Lifeshield@promosupport June 19th to inquiry when I might expect the prize would arrive, as the Official Rules did not specify. I was told between 6-8 weeks. On July 11th I e-mailed again and was advised my prize would arrive by the end of July, but it never came. I e-mailed Lifeshield@promosupport yet again yesterday that the prize never arrived and tried to obtain additional shipment information, i.e., who the shipper would be, the manner in which it will be shipped, if signature is required and, if so, will that be direct or indirect signature, and if they have a better idea of arrival date, as it is now the end of July and it still has not arrived and the end of July is when I was earlier told by promosupport it would have arrived by.

I called twice. The second time was good. The person answering helped me very well, but the first one was not as good, was disinterested. Don't remember names. The panel showed the fire sensor was out and it's only one month old. This last technician will ship me another one coming week. Thank You.

I'm totally Satisfied with the service and my system. Thanks, LifeShield, for helping me get control of my Home. It's great to know that I can leave my home and know there's nothing to worry about. My home is being Watched 24/7.

I needed help in getting my service re-activated. I was walked through the steps with good guidance and patience! All my experiences with LifeShield have been great! Thanks!

I had a new alarm package that I purchased and needed a permit from Ann Arbor, MI. The link I was sent was giving me an error message. A new link was given and permit application completed.

Due to a faulty modem, my internet provider replaced it and the camera would not reprogram. The technician who tried to assist did an outstanding job of trouble shooting. I am pleased.

My one thing I would suggest is making sure you have the broadband required before you purchase the system since it depends on the computer for everything. I made a mistake in thinking the cameras work like a surveillance monitor you see in the stores, whereas you have multiple cameras you can view at one time, it doesn't. That means I couldn't use my android phone either, but the attractive part of the deal is you get to keep the equipment when you move, and with the right broadband all the features will work, although one camera at a time. The company overall was very responsive to my needs.

The person I spoke with was able to answer both of my questions very quickly. He was not very personable... Not the friendliest guy in the world, but he was able to help me with the issues I called about.

I waited for about 5 minutes, but when the tech person came on, he was quick and efficient. I was explaining what happened and he told me my problem before I mentioned it! He quickly told me how to resolve it and was very friendly. I forgot his name, but he had an Asian accent. Obviously very knowledgeable. Thank you.

Best service. I'm very proud I have LifeShield alarm system. I'm 100% happy with your service. Next few years, you will cover the nation. Good luck. ADT sucks. They are very rude.

I had experienced chronic problems with the house system that a prior call last year did not resolve. This time the tech was very sharp and diagnosed the problem right away.

Service is the best and Customer Service support is wonderful. They respond very quick on all technical related concerns. Most of all the setup and operation of the equipment is very easy.

Everyone from installation to the activation process has been amazingly helpful and patient as well. From our initial phone call to place our order all the way through the issues with our motion sensor (installed upside down by technician), everyone has been most helpful.

We were having trouble setting up our system. The gentleman I spoke with was very patient and attentive. He addressed all our problems and answered all our questions.

I had your system for awhile. I just been laid off work cannot afford the monthly payments. Have to cut way back. When I tried to cancel my contract, was told I'd have to pay 2,100.00!!!!!! Your CS rep, Sarri **, was anything but helpful, very cold. NO WAY was I told the contract was till 2017. That's crazy. All I was given was an address for contract review. I need someone to show a little mercy and get my contract canceled.

I was transferred to this company because ADT doesn't provide security for apartment homes. I spoke with a representative that assured me on the phone that the price will never go up, but after getting off the phone and being emailed the contract agreement it stated in black and white differently. The one thing I can't tolerate is LYING. I called the very next day for the order to be canceled but interestingly office was closed. I wrote an email informing them I want to cancel my order due to I was deceived of the terms and conditions, and oddly I got a response even though the office was closed. I told them to cancel order. They said they already sent out, so I called UPS, informing them to don't deliver, send back to sender. I EVEN got an RMA number that was supplied. That was on May 28. They stated on June 26 they refunded my account. CAPITAL ONE, on July 9 called and ask why hasn't been a refund. The representative stated I should have refund by July 11. It's now July 24 and still no refund.

I recently contacted the Tech Support area of LifeShield Security to assist me with adding numerous components from my older InGrid system to my new LifeShield system. Steven, a Senior Tech with LifeShield, was in a word... outstanding! He patiently walked me through numerous set-ups across a number of different components. His experience and knowledge of the various steps needed to add the additional components to my new system is worthy of a Gold Star nomination! Thanks again Steven for the fantastic support!

I have never had a home security system before. System works great. I do have one problem. The little glue sticker they give you to install the sensors don't work for long. Your sensors fall off. Also, I was told that when an alarm event happened, the monitoring company would call you and first ask for your password and make sure every thing is okay. I have accidentally sent the alarm off twice and they called and asked me if everything was okay. I said yes, but they did not ask for my password. I don't like this. It could have been anyone answering my phone and yes, I did disarm the system with my pin number which is why they say they did not ask for the password. But I did not think it was supposed to work this way.

I have been a customer of Lifeshield Security for about 30 days, and I'm very satisfied with their services. I give them five stars, and would highly recommend this business. I like the remote key chain, where you can arm and disarm your system without having to type your code into the console. Also, while your home is being monitored, in the event there was a break-in, the system will call your cellphone, informing you of a break-in.

When I found myself in an unfortunate circumstance, I had no choice but to protect myself and, more importantly, my children! The Crime Victims relocation program I had qualified for was an amazing help, if I were able to actually relocate my children. I had been turned down by landlord after landlord in several attempts to get them to fill out the financial forms in reimbursement. Perhaps it was a bit of a risk they weren't willing to take with a tenant in my situation; this would just be my assumption. I had called the state relocation program seeking advice or a referral, desperate for another option. They mentioned in some cases alarm systems, lock changes, etc. have been granted under special circumstances.

Edwin was very helpful. I have no complaints about him. My complaint is about the service. I was referred by a friend but neither of us ever received the referral rebate. It has been since February. Thank you and I hope to hear from someone.

We were having trouble with one of the window sensors going offline, but it is now working. We just started monitoring and everything is running well. Every time we have had to call our sales rep Scott **, he has been very helpful and quick to solve our issue. Tech support has had the same quick helpful response too.

I called sales to order a grid extender and was told to talk to tech support. It was my opinion that a grid extender would be the best solution for my problem. Brian agreed. I tried to order on the website but was unable to complete. I ordered via sales.

I was having trouble with two sensors. They were not working. Ben helped me reprogram them. He also helped me to understand and set certain doors for stay/away options. He was thorough and efficient. Thank you to Ben for a great customer service experience.

Double billing mix up, but I think it is figured out now. I will be sending a check from the bank, not paying by e-check. Someone is putting my account to pay by e-check, so the bill got paid twice.

Kindle Fire - Received in timely fashion and it works wonderfully well! I appreciate the instant response of the chat room and customer support.

Some of the sensors are falling off of the windows due to the lack of good adhesive. I think this is a major flaw. I was told to go buy a certain type of putty at a local store. I think your company could provide a better adhesive. I am constantly receiving text/email regarding the loss of sensor detection, etc.

I have been happy with support every time I have called. Very professional group.

Helpful advice. I was told I would be put on move hold, although I still had to pay. The only negative was the 15-minute wait on hold to talk to a tech.

She was very helpful activating my system and letting me know how to get a hold of a technical support person. I would recommend her to anyone.

Cedric was very patient with me and we worked it out. He realized that I had my alarm set on convenience. After that, it worked.

I called twice to work through activation issues. I spoke to two different people and both were very knowledgeable and very helpful. They were patient and took the time to be sure that all my questions were answered.

Both individuals I spoke to were very courteous and helped me in a quick and efficient manner. The first gentlemen listened to my concerns and quickly corrected the issue.

I have switched from ADT. I reviewed the top 10 companies, read reviews and worked with their sales team reviewing services, equipment and price. In today's economy, all those factors play a part. I found my sales person, Vince **, to be both credible and knowledgeable. The self-install kit was easy to follow and any questions I had were immediately answered by technical support! I really like the online application for the iPhone and iPad. I know it is early in the game but so far, I'm extremely happy with LifeShield.

I lost CGW on 4/3/13 and could not regain signal. Two previous calls to Tech Support with other reps could not correct the problem and I was told it was a cellular tower issue. Cedric listened to my explanation and agreed that it did not appear to be a tower issue. We performed different actions that included reactivating the CGW and deactivating and reactivating my security system. This corrected the problem.

Evidently, someone did something right as I have purchased one of your systems. First, I can't say enough about Marcus as he was patient and very professional as he walked me through just everything that was good with the system that I purchased. I forgot the lady's name that I talked to who ran me through the initial set-up but she was also very nice and professional. I certainly hope I can do the install by myself. Please give these two an "attaboy" for me. Thanks.

I felt I was being attended to every question I had and I was offered a great package deal that best suited my needs. Thank you very much.

I was having difficulty programming the sensors into the console. Thomas was extremely helpful and patient. He helped me to activate the 3 pre-programmed sensors (2 doors and window), plus he stayed with me on the phone while I practiced with two sensors on my own. I definitely commend Thomas for his professionalism and his patience.

I couldn't have asked for anything more! Customer service was great! Robert ** was very patient with me as I took quite some time on our call. He listened to and met my needs. My only complaint, which is minor, is that you guys shouldn't be running out of cameras! But overall, great experience. Meets the reviews I read that made me choose you guys.

The technical support person was very professional. He listened to my request and helped me through adding a new siren detector, giving step-by-step instructions.

We received the equipment yesterday. Will take a few days to install. Please do not start the seven day learning period until I notify you that the system is installed.

Soraia helped me and I can tell she was smiling the whole time while doing so. The conversation was pleasant and positive as she continued to apologize for putting me on hold to check on things I asked about. Every time she returned, I was happy with her response and she didn't present being aggravated at all. She even got permission to allow me to receive a small discount on additional components I desired to complete my satisfactory conversation with her and the company. I am pleased!

I called to request a refund for double payment due to advance payment for new expanded equipment. I am currently waiting for a credit of $29.99 to show up from my bank. Ben was helpful and knowledgeable with LifeShield's equipment. He treated me with respect and was polite.

The installer was very knowledgeable and considerate.

Recently switched internet providers, so I had to reconfigure/update settings for wireless cameras. Steven talked me through the process quickly and easily. Thanks!

My son had just installed all of the equipment, and we were getting the online and apps on our phones set up! We had a question about the camera. The person we worked with stayed on the line until we got everything in place and got it working! Thanks so much!

I received a phone call without a message. It just said, "This is a non-emergency phone call." So I called back and the customer service rep was polite and found the reason why I was called - it was to ensure that I had received all my items. The only comment I would make is that she made me call back to activate the system.

Ben is a good communicator. He answered all of my questions and let the product speak for itself. He did not pressure me into making a decision.

Gina was great. Thanks so much for all of your help. I'm very thankful for her walking me through the whole process and making me feel special.

I recently wrote a review describing a problem with a LifeShield Comm (handset) Unit not communicating with a GC that (I thought) caused a window sensor to trigger an alarm. I received a nice phone call from LifeShield that better explained the problem - that the two events are not related. The bottom line is that the sensor triggering an alarm had nothing to do with the Comm Unit losing communication with the GC. In fact, the Comm Unit apparently communicates to the base. I was offered a discount to order an additional console to replace the handset since it's not possible to place the handset closer to the base. I'm happy. The window sensor that set off the alarm was the first problem I've encountered in the past few years, which is a pretty good record. The only other problem I've encountered are low battery alerts, which are normal for a wireless system.

All the staff I have spoken to or emailed have been very helpful and intent on making sure I am happy. Thanks for that! However, my problem is we have yet to install it and weeks have gone by.

Magnet and sensor not working - The associate tried to get it to work, but she was unable to so she stated she will send a new sensor. I'm returning the sensor with magnet as instructed by your email via UPS.

I called because I needed to reconnect the siren detector with a new alarm. The technician guided me through this in no time. As always, the responsiveness and friendliness of the personnel is outstanding.

Cedric is helpful to advise me on my setup. I believe the equipment is not reliable. After I setup correctly and it is ready to arm, but couple of hours later, it is not ready to arm due to something else. I even called the support center not to send the window sensor. I wonder if there is local LifeShield technician to make sure what I have done is correct.

We were very happy with our experience. The wrong system was mailed to us, but the manager was very helpful in making sure the correct system is being sent to us now.

Very helpful, positive attitude, and patient with my questions.

I had a lot of questions and the young lady that assisted me was great. And even when she connected me to the tech that assisted me with putting my cell phone number, so that I can get the text telling me when someone has disarmed or even armed.

Sales very informative and helpful. Customer service very helpful during set up. I have recommended the system to my neighbors. I like the fact that I am notified when something goes on with my system.

So far every time I had a problem or question, it was promptly and efficiently resolved. So far I have been very satisfied and would recommend them.

This product was recommended by a neighbor. I installed the system myself which was fairly easy. I'm 80 years old and reasonably handy. The company helped me every step of the way with the installation and arming of the system. All the people I spoke with were friendly, knowledgeable and very patient. I would certainly recommend this system for ease of installation, easy of operation and assistance from the company.

I called and I received all the help I needed to install your unit. Thanks very very much.

Installed and active service under three hours! Impressive equipment and people providing a great service. So easy to install and setup. A must have for your home.

I got billed last month. When I called the phone number on the credit card form, it was the wrong phone number. So we filed a complaint and had our card cancelled. All because someone at LifeShield put in the wrong phone number. Problem is corrected now.

Connecting LifeShield system - Technician did a great job. He worked very hard and had to run up and down the stairs many times. Thank you very much.

After a pro installed, I am having problems with my cameras - 2 working correctly. Three contacts with support has moved the ball forward, but not completely successful yet. Good contacts with techs. How much longer before I receive my touch screen to complete my package? Also ordered extra yard sign and not enough hardware. Nuts and bolts.

Really, we thought that this was not going to be easy. We thought that when you all said it was easy set up, I was like, "Oh it is for them because they know how to set it up so yes it is going to be easy." But then when my husband and I set it up, it was easy. Thank you!

Easily installed. All questions answered. Quick service. Will recommend to family and friends. Website is easy to understand and navigate. Pictures on website are clear.

I ordered an extra remote with my order, but when the shipment arrived, it was missing. I called LifeShield and the representative had me go through the box, but it was not there. The representative said he would ship another remote promptly.

The customer service representative was very pleasant and helpful. I called to activate my alarm system. She was very helpful. My experience was excellent and so was she!

I've only had the security system for less than a month. However, the support team is very helpful, and Brianna was very knowledgeable about the products and services. The only downside that I have experienced when trying to reach support is the lengthy wait (possibly due to handling other calls). Otherwise, I'm happy with your product and would recommend it. One of your great features is enabling and disabling the system even when you’re away from home!

Your representative, Brian, was very helpful in choosing and purchasing the system. He was very patient and took the time to answer my questions. I look forward to receiving the system and installing it.

Replace sensor that property inspector accidentally broke - Customer Service personnel, Doug, said he would mail a replacement that Howard said he could install. LifeShield personnel have all been courteous and very helpful!

I contacted to activate the system. The rep was knowledgeable and helpful. The only thing negative was it was hard to understand him. The phone connection might have been the problem, but I do not think so.

I was expecting a much better customer install service. You contract out the install and then of course when he is done on Sat. at 7pm pdt, your office is closed. Trying to get info on Mon. was very hard since I mailed my salesman (no response). I called the setup phone number (was on hold for a while) and mailed complaints 2 times before I tried and called again to get setup. I only waited 2 mins this time when a lady named Jennifer helped me. Thank Goodness. I still have not got my outside camera working and hope that gets working before I just send everything back.

They sent it within 10 minutes and they also had to resend it because of a receiving error. They sent it again both over the fax and the email.

I may have missed it but it was not apparent to me on how to set up the devices that were included in the initial kit. Otherwise, the installation process went well. LifeShield customer support was available with a phone call and immediately got me going.

Tim (supervisor) attended to my concerns and was able to resolve all our issues. He immediately sent us the motion sensor and extra orders of consoles. He answered all my questions and gave me excellent customer service. Thank you!

Hands down, they have the best customer service I've had in a long time. Brian ** was the best. He took his time to tell me about your product and boy! I had a lot of questions for him.

Every experience that I have had with LifeShield, from sales to tech support to customer service, are all positive. I absolutely love the personal touch and concern shown to customers. Thank you.

Each time I have contacted one of your support team, they have been most helpful and very courteous. They make sure they understand the questions and provide detailed responses that I can understand. Thanks for having such a great support team.

We like the wireless system for the fact of no drilling or wires put throughout the home. The installation was done by a very nice young man who knew his business. Thanks.

I called into activate service and had a few questions once the system went live, as well as regarding account updates. She was very helpful and was actively engaged in the conversation.

I installed the camera but then it failed. I needed help with reinstalling and understanding how things worked. Took about 30 minutes but it seems to be working now.

Very helpful and well knowledgeable and patient with customer. They explain step by step. My experience with customer service rep most of are well knowledgeable and good attitude.

My experience with LifeShield Security so far has been a very positive one. The system is very easy to use. It took about 4 hours to install and is well worth it. I had to call customer service when I tried the system the first time and it didn't work. The service technician saw the problem immediately and made a setting adjustment. I have peace of mind knowing that I am protected whether I am home or not. I would highly recommend this system to anyone looking for security and peace of mind.

Setting up our LifeShield system went smoothly, although it did take a bit longer than we had anticipated. Some of this was caused by the console being programmed when it arrived to function with the internet, and we just wanted it to function with 4G. We are still waiting for the tablet. The company has been very helpful in assisting us to re-program the console and in their follow-up phone calls. We will be glad when they have cameras that work with the 4G as they presently require the internet connection.

Cedric helped me yesterday with a few questions about my new LifeShield alarm system. He was able to thoroughly answer all my questions. He was kind and also very patient.

They were very professional and friendly. They answered all the questions I had and were very thorough in explaining the system, setup and pricing. It was a very pleasant experience and I will definitely be recommending LifeShield to family and friends. Thank you!