ADT Self Setup Reviews

I was in the process of setting up a new system and as a senior was having questions. The person I talked with was very helpful and did not try to rush me through the process. Only negative, I left my name and number in a queue twice and never received a call back.

The tech was very supportive and helpful, as a fact he made sure that all facets of the system was working.

Everyone was very helpful and kind. They had a great deal of patience and were very knowledgeable.

Your representative was very knowledgeable of what I needed to do to resolve my problem.

The representative was very helpful in explaining the product and the importance of having a security system.

I only talked with Elaine when I called to get information and prices for your system. Elaine was so helpful and polite that I ordered my system from her right away. If other companies had people as helpful as her I may not have gotten a chance to call your company. They need to take lessons from your company on how to treat prospective customers.

Great customer service, will definitely recommend to my friends and family.

I had talked to ADT first and was very unhappy... They would not give me an estimate but wanted to schedule a time for someone to come out and they wanted my credit card info before someone even came out. I was referred to your company and must say that within the first two minutes of talking to your rep I had decided to go with your company. I talked to two people and both were very knowledgeable, patient and helpful. They both went above and beyond to help me get the products and service I needed and the service set up. Very very satisfied... You all bare world class. :-)

Top shelf solved every installation problem I encountered and then some. Now out of practice mode and in full fledged monitoring service. One thing I discovered though, your direction manual says to place the base station near the wireless router. Well that is baloney. I did that and it made my touch pad go all wacky. I had to move my wireless router at least 3 feet away from the base to make it work properly. CHANGE YOUR DIRECTIONS MANUAL.

The installer was very nice, showed me how to operate and use the equipment.

Since we got the equipment and started installing, your staff has been extremely helpful and not once have they been rude, abrupt or dismissive, unlike most company "support" groups. I would like to send my thanks to all of you.

Lifeshield has been a good investment for my family and I. The DIY kit was sent out via next day air and arrived on time as stated. The system was pretty simple to set up once I figured out the placement for each piece of hardware and customer support was very helpful in answering my questions during and after setup. So far so good.

Great experience all around.

I had to call in to order a new sensor to replace one that was broken. Jazmine was very helpful and professional.

Lifeshield is a very good company to trust in protecting your home. I had a few false alarms in the past, the monitoring team contacted me less than 1 minute. The customer service department is very polite and helpful. I would definitely recommend the company to others.

Tech support has been invaluable to me, specifically Mike, who has spent at least 2 hours with me twice now. Due to the lack of professional installation that I was promised, I would have been lost without him. I should have just installed it myself. Would have been done just as well and without all the wasted time. The guy who installed my system seemed to know absolutely nothing about it and he explained absolutely nothing about it to me, which was the whole point of wanting professional installation.

Questions answered quickly and easy to understand.

Staff is very helpful. System is easy to learn how to use.

Our sales guy Brian was great and professional. I would recommend him whenever possible.

I continue to experience down-streaming issues (problems) from both of my cameras. Sometimes, they do not appear to work at all. It only happens when I am away from the house, because to fix the problem, I have to be at the house and recycle the power to the units. In at least one occasion, I had a false alarm. Aside that, I am very happy with the service, and intend to remain your customer and buy additional equipment.

Very good communication.

Everyone I've spoken with has been professional and easy to work with.

Tried upgrading the motion detectors and they would not.

Great customer service. Exceeded my expectations!!!

Very helpful with a billing issue and was taken care of quickly.

Representative was patient and professional.

Lost connection due to service upgrade by AT&T service tech. Low battery in router & reset of cameras.

I like the service. I highly recommend to family and friends.

I haven't had any issues so far and I really like the practice mode while I figure stuff out. Everyone has been very helpful when I call as well!

I just received my kit two days ago. Day one I had install problems but by Day 2 I had that all ironed out and with a couple of calls to tech support, I have completed installation and am now in Practice mode. All systems are Go! The whole process from enrolling, setting up payment method, and tailoring my system to my needs. The entire staff has been totally helpful and seem to practice the theory that "There is no such thing as a dumb question". I really love the features of this system and it is up and running smoothly. Well worth the $$$$$ for the peace of mind that Life Shield has provided my family. Incidentally, my son has the same system and was the one who recommended me to Life Shield.

Fran **, the gentleman with whom I worked to get my questions answered and get me signed up with Life Shield was wonderful. He allowed me to ask questions, had reasonable answers, and was patient and not at all pushy. He was very helpful getting me system components that made sense for my new home. I can't believe how easy this was so far - very much looking forward to getting the system installed!

I was having a problem with my keypad and called tech support for assistance. The guy I talked to (sorry I don't remember his name) was very helpful and kind. He told me step by step how to correct the problem in a way that I could understand. Before we got off the line he made sure everything was working properly. He also told me how I can put the keypad on the wall which made me very happy.

I had problems with my install due to the fact that my wifi router was too far from my sensors. When I called in Tory was very sensitive to my frustration and helped calm me down. Once I was able to move the router everything went well except one of my window sensors was bad. I called back and was able to determine that it was the sensor that was bad and a new one was sent free of charge. Everything is working great now.

Technical representative was very helpful in resolving the issue. Also, I asked her 2-3 different Technical Questions related to my system and my account and she answered all of them really politely and helped me understand the things.

I was told my city required a permit for me to have a security system. I called my city municipality and they told me I do not need a permit. I called Lifeshield customer service and she did everything she needed to do to help me get this figured out and fixed. Thank you for your help!

Customer service was great which is the #1 reason I left ADT. Lifeshield has been more than accommodating. They made it evident they were going to make sure I had what I needed and was happy in order to earn my business. I would highly recommend. Thank you!

After I paged for the service I was transferred over to set up my account, but I could get on the right page I was frustrated and the tech agent just kept repeating herself that in the upper left corner was a log in and I told her nothing was there I'm not blind it wasn't there. Finally she understood and help me over the phone. The women who signed me up for your services was amazing. She was very helpful and patient with me.

The technician was extremely helpful, understanding and clear in his explanations. My only concern was how much time it took to get my system functioning. I hope this is not a regular occurrence.

The sensors do not stick to the door and window frames well. They tend to fall off and can trigger alarms. A call to the company resulted in an offer to re-install.... for a $150 charge. The only alternative is to screw them to frames - not desirable in a 170 year old house. Also, read contract carefully. My wife thought she was signing up for a two year term and found it was five years. When we inquired about early termination because the system was low quality and not trustworthy, we were threatened with legal action to pursue payment for all remaining months. So the system is weak and the customer service is poor. The company should be avoided.

Spoke with Rick to cancel service, since the payments are charged monthly to my credit card a representative provided assistance to verify service cancellation. Rick stated I would have to go onto a website to cancel services and gave me an email address which I repeated twice back to Rick for accuracy. My credit card representative instructed me to follow thru and go onto the website. I did and the email was invalid.

I had the best customer service from Mike. He was awesome and he stayed on the phone with me for over an hour just to make sure my alarm system was working properly. I wish that I could do more than just give him 5 stars. I would love to buy him lunch or dinner for all of his efforts. Don't get me wrong - I love the customer service from everyone, but Mike stood out because he went the extra mile for me and I appreciate that.

LifeShield is committed to listening at your problem and needs, and resolving problems to your satisfaction. LifeShield is best of the best. Thank you.

I called bc I wanted info and Audry was wonderful, not only did she give me the information she was also very patient. I appreciated that so much and will recommend other.

The customer service rep I spoke with was so patient, kind, helpful, and understanding. Even though I asked to make some changes, the rep was very courteous. Thank you so much for your great service.

I had outstanding tech support each time I have called after installation. Thank you.

Everyone in the troubleshooting department was so patient and helpful. They stayed with me until everything was connected correctly. I am so happy that I picked your security company.

Everyone is always so patient and thorough. Very much appreciated! Thank you for the great customer service and awesome product!

I am overall satisfied with alarm system. However, I do have a concern. The glue stickers are cheap. The sensor for the living room fell off the corner where we had it glued to the corner walls. I do not trust that it will stay forever if I add new glue stickers. Is there something you can do about this? Right now it's sitting on top of the sliding glass door curtain bar which I don't trust either because it might fall off.

My experience has been great so far. I have not received equipment yet but I look forward to getting it set up. I work for direcTV so I received some great discounts. Would like 2 outdoor cameras but all and all great experience.

So far everything exceeds my expectations. I feel very comfortable leaving town and being able to check my cameras from anywhere.

Whenever I have had an issue where I need to call support, such as recently with an outside camera, the person was very knowledgeable and very helpful. Every time I have called, they have always taken care of my problem 100%.

Outstanding install and great customer service.

I called three times for information about a replacement battery for my siren detector. Every time I called the customer service, agent was very friendly and helpful. The bad part was that I received three different answers for the battery that I need. I still have not purchased the battery yet, as I am not sure which is the correct answer.

My experience with LifeShield has been excellent.

Agent was great. Walked me through resetting everything. I think the issue was caused by a two or three second power hit. I would think the system could handle that without intervention.

Install was professional..service tech made some changes.. Called customer service who is exchanging a 3 window sensors for a motion sensor for the basement. Called again this morning with more questions and the rep had all the answers for us.

All the people of Lifeshield make the company a fantastic company. Everyone was very helpful. Eager to help! My installer was fantastic too. Performed excellent in my home. (Norm) I told him he is always welcome in my home. Very very pleased with everything. The equipment is wonderful! I enjoy the system! I will tell others about Lifeshield!

Awesome customer service and awesome company.

The customer service rep that I spoke with answered all of my questions and was very patient with me (I have never had a security system before). I loved that he customized my order (which I could do online) because I didn't need a pet friendly sensor but did really need a glass break sensor. I didn't think my husband and I would be able to afford a home security system but was pleasantly surprised that we can. Everything was done in a timely manner - the only reason for my "Satisfied" rating is because I was told my system would arrive by Wednesday 10/1 (recently moved and needed it asap) but it never arrived. I checked the tracking and it wasn't even shipped until Tuesday night (I placed my order early Monday afternoon) and is supposed to arrive today.

Marcus and Tim were amazing as well as the last guy who called me (I can't remember his name). Thanks so much for making this easy.

I am really pleased with the service I have received from LifeShield. They have responded promptly and are reasonably priced.

I'm happy with customer service. I would refer a friend.

Great customer service. Haven't received my package yet.

No service. Cannot get part in a timely manner.

Due to heavy load on my broadband network, my console became disconnected and as a result deactivated. I called to reactivate and the support person was very helpful in getting me back up again. He also explained to me the reason for the outage and insured me that the issue would be fixed with a firmware update he was applying.

This system is easy i like it.. fair price and neat sensors... nice phone apps and i love the live view..

Set up auto payment. New bank acct given - issue got addressed.

Very professional - was taken care of right away. Very good service.

Technician helped with reinstalling my system after I had to replace my modem.

I spoke to Kenya to confirm some things on my account and to clarify a missing order. She was very helpful in addressing all of my concerns and even provided me with an additional monthly discount because I am a DirecTV customer. I appreciate her high level of customer service and look forward to being a long-time customer of LifeShield Security.

I am 100 % satisfied with the help I received by phone to have my system turned on, while I am away on vacation.

The CS was very helpful.

Your team and your product have been amazing to work with. The system was designed well for our home, and was a breeze to install. My wife and Mother In-Law feel so much safer with Lifeshield!

Needed new remote and customer service was quick to respond.

Support for fixing issue with window sensor - The support was knowledgeable, patient, available quickly and resolved my issue. I have found this with each agent I have contacted from LifeShield.

Representative sorted out my issue quickly on the phone, was efficient and knowledgeable.

I was very happy with the ordering process. However, the installation proved to consist of broken promises with little regard for the customer. After the installation was finally completed, I was happy with the quality of the equipment and service.

One day my motion sensor fell off the wall, and I received a call immediately. I wasn't home and the internet at school was very spotty. We handled it together and the police were called, although there was no emergency. It was a much appreciated response. I needed to change my password and change my payment info and it was very easy to do. Thanks for your response.

Automated system for billing was having trouble submitting my e-check for my bill. I had to update my billing information 3+ times and still the system was unable to process my payment. I called to find out what the problem was. The person I spoke with in the billing department verified that I had update information on account but could not give me an answer as to why my payment wasn't processing. The rep told me that she will send an email to a billing supervisor in order to work the problem out. I was very please with how the rep answered all my questions and was willing to look further into the problem even though issue was not resolved while on the phone.

Easy to set up. Helpful with any problems with installation, no waiting on the phone. Very consumer friendly business. I wish the window sensor could be attached to the window pane so it would protect against shattering and opening the window. The system is user friendly.

Our power was out for 12 hrs after a storm. After battery backup was exhausted (1 hr) there were non-stop alternating beeps from the console and the siren. We got no relief from anything I did. I called late in the evening (10:00 PM), described the problem and was given easy to follow instructions that solved the problem. I did not have a wait time > 3-5 mins.

Great Company - Great Service - Great Prices.

It would have been nice for you to notify me that the broadband outages that I experienced were on your end (servers) and not my problem. Instead, I had to spend time on my internet connection to prove it was not my problem and then had to call you to find out that you had server problems. I wasted a lot of time.

We have had Lifeshield for about 8 months. It has worked okay but we have had multiple false alarms and difficulty arming the system. However, we stuck with it since we had signed a contract. However, we have been forced to move and I called about canceling the system. I was told we would have to pay a $1100.00 cancellation fee. What? Who charges an $1100.00 cancellation fee. They weren't even able to tell me how the fee was structured and if there was anything they could do about it. They were rude and inconsiderate.

Though I haven't had much experience with LifeShield thus far, I can say that I am very pleased with it up to this point. Starting with my call to customer service, Hank was the associate who handled the entire process, start to finish. He was professional, courteous, and extremely helpful. He was able to work with me and help me get the initial costs down to an affordable level, which I was extremely grateful for. Having the peace of mind that a security system offers is vital for me at this point in time, and Hank made the process so easy - and POSSIBLE. Thank you, Hank. I look forward to receiving my package and setting up my new system tomorrow!

I contacted your support center because I couldn't get the fire alarm sensor to install. The service support tech (didn't get her name) calmly walked me through the process again and was able to determine that our original home fire sensor was too old to provide the correct sound signal to the LifeShield unit. She told me to purchase a newer type alarm and re-assured me this would work - which it did! Thanks again for all your help - we are very satisfied with the way our LifeShield system is working so far!

Thank you for working with me on my concerns on the shipping cost.

I had some billing issues, but after a few calls we finally got it worked out. Eric was very helpful and patient with me during this process, so I really appreciate all his help. I am still not happy that you guys no longer offer a paid in full discount. That was one of the things that persuaded me into signing up with LifeShield. I was told that you may have that option again in the future, so hopefully that is the case. Other than that, I have been very happy with the service and with the help I received from customer service with these past few calls. Thanks!

The Tech. was very helpful and friendly in helping me get it set up with the console.

I received help yesterday from I think his name is Chris. He was wonderful, took all the time I needed. I am very happy with everyone I have had contact with.

The telephone support agents were great. However, after promptly returning my defective cameras and receiving the replacements, it was discovered that both cameras had the same MAC address! I was only able to connect one of the cameras wirelessly. The agent promised to call me back Sunday to see what can be done but I suspect that I will again have to return one of the cameras in exchange for one with a different MAC address!

I called and started with Fran who is very nice, and helped me understand everything. He got me set up, I fell very good about my choice to go with this company. I should be getting my package today with the system. I'm not sure about the installation yet so I can't answer that question yet.

We are new to service and needed help setting up system. The technical staff was fully knowledgeable of product and very patient. I had to make a subsequent call and the technician remembered me and again was most patient and knowledgeable.

After moving I reinstalled our system. I called twice with questions and each time I received professional and courteous responses.

I appreciate the services that I received from your company. Due to my housing situation, I am unable to keep the service. When I am in my own place, I definitely will be getting your services.

Sales and service were extremely helpful and answered all questions.

Support was excellent - just took a while to wait thru the system. Had to get an associate for first time, could not use web site login.

I called to ask about a lost siren on my system. The tech dept was very helpful and answered all my questions. Every time i call they are very responsive to all my questions and very professional. Life shield is the best alarm company on the market today. Hands down above the rest. Thank You for everything.

After I installed my system, I called to get further information regarding billing payment methods and tablet information. The person I spoke with was nice, calm and polite. She was able to help me with changing my billing payment method and gave me some basic information that allowed me to know more about the products I received.

I didn't have perfect credit and Lifeshield was one of the only companies that would work with my situation to get me a security system for my apartment when others wanted more than I could afford upfront. Thanks Lifeshield for working with us.

Your tech help me to get the system back online. Did a very nice job.

Thank you Life Shield. Your customer service help was outstanding!

Great customer service. Connected to support after one second wait. Resolved my issue in a minute.

Your tech. was very helpful.

Fantastic customer service and we love our new system! Great video surveillance with crystal clear imaging. Thank you LifeShield.

I am extremely impressed with the Customer Service department. The representatives are professional, helpful, knowledgeable and concern about your questions. The system is very easy to use and I am happy with the security that is provided to me.

I still need to get connected with Smoke Detectors in our house. I will be buying new Detectors that alert with siren alert instead of the buzzer that I currently have. I wish your system would have detected both type of alerts when it was installed. Just means more work for me. I also have to setup the Camera and the Gateway for Smart phone access to the Garage Door Code.

The person that answered the telephone remember me from yesterday. That was refreshing that this individual was able to recall my name. I'm sorry, I don't remember her name but she was pleasant.

Very quick and easy DIY installation, but I had two problematic sensors. The online customer support did not correct it, but when I called the help desk, the agent quickly found the remedy - make sure the magnet is centered on the sensor. The online help only mentioned making sure the three lines were on the side of the magnet.

Simple and easy explanation of the situation, what is causing it, and how to fix it.

Was charged twice for my bill. Call was picked up right away and question was answered.

First contact with advisor, she was abrupt and impatient, the second person was very professional, patient and got my key fob remote back on line in record time.

System was not connecting to the Monitoring site via the Internet. The problem was resolved and the person I spoke with was very polite and knew exactly what was needed to fix the problem, however he spoke very fast and at times I had a problem knowing exactly what he said. He mentioned something about the 'system' needed to download updated material to 'fix a firmware' problem. I didn't understand whether he required me to be doing something or what but since he thanked me I assumed we were finished. As I said within a couple minutes after hanging up the 'system' appeared to be 'connected' and once again monitored.

Wow! I can't even begin to express how happy I am with my service so far! Customer service was amazing. When I placed my order my alarm arrived as fast as promised and there was a small mix-up with my order but I was able to get through to customer service right away. When I called again customer service was great and I didn't even have to fight for what I was promised with my order. A few hours after I called I received an email with my new product! Absolutely amazing! No complaints whatsoever! Keep up the great work guys!!

I had a sensor that was damaged and not responding to the alarm, so the tech has to send me another one to add to the alarm system.

I never filled out survey after my order was complete but needed to so that I could compliment the really amazing rep I got on the phone. She was was very knowledgeable about the system and extremely pleasant to talk to. I appreciate all her help in getting me set up properly.

Step by step instruction when you need it most. Good attitude.

Not completely sure who I talked to this past Sunday, but she was just flat out awesome to talk to. Very helpful and had my issue resolved quickly and she was accurate as to what I should be doing and when. I wish all of my calls to (other) companies went as smooth as this one.

2 of our outdoor cameras failed or disconnected from the system. The tech was unable to help me get the cameras back online. He was however very patient and help try to resolve the issue. We had just received two more new camera but maybe looking at for turning them if the original to our table to come back online.

My recent experience with customer service was very good, easy and my problem was resolved.

Overall a pleasant experience.

I needed a certificate and received an email with a link to the website, where I could download the certificate.

My system started to beep saying that my battery was low. I called your number and was told that it was a firmware problem and how to shut it off for 24 hours which I did.

Overall, life shield is good. But several times that my home security code was made wrong by my friends, fortunately, it's my friends. However, I never got calls from life shield regarding this issue...

Needed assistance with a window sensor. Matt was outstanding. I called several times and he clearly was professional at all times. He was leaving the last time I called and he came back to talk to me. Great employee!

Very fast, pleasant service and a great product!

The technical help that was furnished to me was outstanding.. I had a problem with the base unit on the original order. After attempts to solve the problem, your technical people decided to replace the original base unit as they felt it was defective. The replacement base was installed and so far it seems to be working fine. The only thing that I feel could have been better, was that the replacement unit should have shipped overnight.

Just wanted to say thanks for helping secure our family when other companies wanted a arm and leg. Mr. ** helped our family. May God bless him and LifeShield. Again thanks. And when we call, everyone is super nice.

Every aspect is perfect.

Tom was great. He answered all my questions and made my experience wonderful.

While I was happy with the rep from Lifeshield I first called the monitoring service and much to my disappointment they said there was no record of me.

Excellent customer service.

I've had to call a few times to get my system up and running, but each time staff quickly answer the phone, are polite, and easily resolve my issues. This is tech support at its finest. Please keep up the good work.

Had to replace my router and couldn't figure out how to set up my lifeshield with the new router so called tech support and am I an idiot I hadn't plugged the router wire into the Lifeshield console, but the tech support lady was very nice and didn't make fun of me or act irritated.

Very good customer service.

The staff is very friendly and helpful. However I was told I would receive 6 door sensors and only received 3 so had to put windows on those instead of all the windows having sensors.

Security monitoring failure - Great experience. Quick action from customer service who fixed problem right away.

We have been pleased with all the extras at a good price.

Every time I have a problem and place a call someone gets back with me quickly and helps me solve the problem. Nice and very professional.

I was able to successfully log in to my account after the tech support guided me through the process. Yeah!

LifeShield did a fantastic job when there was an attempted burglary at my home yesterday. I received the email notification immediately and called LifeShield. I spoke with someone in the monitoring center, she was professional and understanding when I started to get anxious. They promptly dispatched the police who found a back window open with a chair under it. Awesome job!!!

The person I spoke to was very helpful. I haven't received the equipment to speak of the installation.

My camera got disabled and I deleted the camera - but was not able to get it enabled by myself. I called the customer service and was connected with a representative immediately. He patiently walked me through the process of adding the camera back and connecting it to my Wi-Fi. He was very attentive to my concerns & needs. Job well done!

As a new customer, I had a question and the support staff was very helpful and pleasant to deal with.

Had problems setting up ASUS so called for help. Had to call twice as I needed to call my internet provider for some help first. Both the technicians who helped me were very helpful, courteous and understanding. They got me set up.

I was very happy with the customer service.

I needed help setting up my indoor camera and the LifeShield associate was very helpful and walked me through the entire process until it was working.

Francis was informative and polite. Sometimes a little tough to get a word in edge wise but I'd rather have more information rather than not enough. Also being in sales myself I realize that more often than not you have to guide a customer from start to finish. All in all Francis was very knowledgeable and created a pleasant experience.

I called in about my Tablet not powering on and the Rep tried to push an update which when failed sent me a RMA and Shipping label to get it serviced.

I lose broadband coverage almost everyday in Lifeview. My pc works fine. My internet is through a phone line. I don't think my Lifeview modem handles my internet very well. I like the app for my Iphone. My service is very unreliable. I don't know what to do. If you check my notifications, you will see what I am saying. Thank you.