ADT Self Setup Reviews

The customer service was great; the representative was helpful and easy going in not over explaining the technical aspect of the motion detector.

Very good experience.

Although a couple of items were missing from my order, they were sent quickly and in time for my installation with no questions asked. The installer was great. After reading my manual I noticed there was a stand for the tablet that I was not informed of. Had an issue with a camera being offline and the service agent was extremely patient and walked me through every little detail to get everything back as it should be. She also told me what to do if it ever happened again. Thank you LifeShield!

My alarm went off at 10 pm. I called & the first tech was caring & helpful. I spoke with 2 other techs after which didn't seem as caring about my concern. I was afraid my alarm would go off again.

Overall I feel like a rating of "8" is accurate.

Have been a customer since early May. Took almost a month to advance to monitoring from practice mode. Tape failed on the motion sensor and caused an alarm. Base being replaced due to defective battery. Not an outstanding experience so far.

Had problems with our outdoor camera noting a disconnected message on our tablet. After noticing that the green power light on the camera was not alone we call after checking the outlets to make sure that there were was power getting to the camera. Technical support told us that we didn't need to worry about the lights on the camera. That the camera at the time was connected and working 20 minutes after we spoke to technical support. The camera was showing a disconnected message once again and has been disconnected to this point. All we were requesting is to change out the outdoor camera for a new outdoor camera and that is what we are requesting now. I request to change out what appears to be a faulty outdoor camera.

I wish they offer better features, especially for customer who has serious problems like minds.

Could not turn off alarm.

** - helped me with my alarm problems on 2 different occasions. I don't his last name. He was excellent!

Had significant difficulty trying to schedule installation of this system several weeks ago and in frustration after being transferred back and forth between customer service and LifeShield I hung up. This recent experience was far superior to last contact.

Excellent customer service!

My phone call was disconnected and I was called back to follow up with my inquiry. The issue was handled and my account was credited. Excellent customer service!

He walked me through resetting my wireless camera. Everything worked great. Thanks for the help!

Excellent response to any issue concerning LifeShield Home Security. The app is very helpful to monitor your house to your smartphone. I am very happy and my family are safe because of LifeShield Home Security.

Broadband outages. Was trying to update, due to power failure in the neighborhood, and the update service kept failing and had to keep resetting.

I love this. I wish I had this long time ago. Perfect.

Called in on the 18th of June and spoke to an agent. He was very helpful. Your computer speed does need updating. Only ordered a new camera and had the agent schedule a technician to come out and it took over an hour due to the speed not the agent.

My keypad lost contact with the base unit, causing an alarm event. The alarm was shut off with the tablet. Received the CALL... all OK. Called tech support the next day. He walked me through a fix to reconnect the keypad... all good. I'm happy.

The lifeshield security has overall been very good. We have had some problems with some of the alarm that are put on by adhesive tape not sticking. Lifeshield honored my request to have them installed using screws and it been great. Thanks.

Very satisfied. I feel safe. Now I sleep thru the night. Thanks.

** was very helpful and very kind, not rushing me and answered all my questions and concerns. She is an excellent person to do this job! Thank you so much!!

I had multiple equipment issues with this company, which I attempted to resolve prior to a possible fine from the county due to false alarms. I then had further issues, partially due to LifeShield's poor technology, causing them to dispatch police officers over 5 times consecutively for ONE alarm event, which led to a slew of fines for me. When I contacted the company regarding the issue I was told to e-mail a manager and was provided with an e-mail address to do so. I did this and heard no response for over a week. I then called the company once again to find out that the e-mail had never even been opened. Then I was told it would be reviewed and a manager would respond to me within 48 hours. Another week went by and I called back and when I asked to speak with a manager I was told there were none available. Actually they say this every time I have asked to speak to a manager.

Key pad would not arm. Called customer service and they fixed the problem.

I was finally given the $10 credit to DirecTV which was advertised.

System power being loss and disconnecting from internet.

I wanted to have a new 'testing' period to learn my system, and I needed a new door/window sensor. The technician promptly addressed my concerns and all was done in a matter of minutes. Very please. Seems like an excellent system. I've just moved into my new home so am anxious to begin really testing and using this system. Thanks!

** was very patient and helpful.

Had issues with alarm. Awesome tech support and customer service! I would recommend to anyone!!

Workshop window is constantly displayed as "open." It is not. The operator said they would send some double stick tape so we could move the sensor closer together.

I spoke to 2 reps last night - I purchased accessories from one, and got account assistance from another. Both were wonderful and helped with exactly what I needed. I would have had the first rep help me with both only I forgot I needed the accessories so I called back. Both were professional and kind. Great assets to your company!

I have had LifeShield now for 4 months and I love it. Great company.

Very helpful and fast.

Discount for Directv and LifeShield Service. Customer service representative was fast and friendly. She processed my request and applied my discount.

I love my security system! Easy to install and operate. Great customer service! I will refer everyone I know to LifeShield.

You advertise free "professional" installation. Which was false. Hated the fact that I had to install myself.

I have been having lots of problems with my system lately and called many times. With that the people I have talked to have been so helpful and patient with me. Thank you so much for all your help.

I have had LifeShield for little over 2 months now. So far so good, however I have had a few technical issues. Some that cost me a visit from the local PD. 1. The sensor fail down and caused an event of which I didn't know if there was a break in or what, because the sensor fail down it caused the local PD to stop past to make sure all was well. Please LS have your tech not use the sticky tape as it does not hold, screw it to the wall. 2. All of the sensors went down, no chime, no nothing. I found out the router can't be on top of the base unit. This would have been great to know, luckily I was home. 3. The camera doesn't show in color all the time... what's up with that? So for the most part out of the gate a few problems but satisfied thus far.

Keypad message said "Keypad error; message not sent" when I tried to arm. When I contacted LifeShield, rep told me to remove batteries and put them back in, which fixed the problem.

I called regarding an email I received about needing a permit. I spoke with everyone from a battalion chief to city hall and was advised by all that I do not need a permit. The operators I spoke with were very easy to deal with and very helpful.

Touchpad - Sometimes it works and sometimes it does not.

LifeShield's equipment requires a technician to come in to install it and while they are offering free installation I find it very inconvenient to book an appointment and then having to wait around for the technician to show up between a specific time slot. Now I'm thinking of going with a diy kit like Armorax's Blackbox. They are almost as reasonable as LifeShield but their equipment is very easy to install. It'll save me a lot of time and hassle. They also offer free lifetime replacement warranty and overnight shipping.

Called because camera is not recording or working properly. Tech support didn't seem to know what they were doing. It was obvious to me that the camera never was working properly so they escalated my case to another department. After talking to customer service they wanted to credit my account for 1 month when it was obvious that the camera was never working properly. When I told them to cancel the camera from my account they transferred me to a retention specialist, which in my view made me want to cancel my account all together. Which I'm still thinking about doing once I decide on whether TWC can give me what I want.

Remote keypad broke and order a new one. No pressure or problems.

My iPad for the security system was not displaying items & I did not know how to reset it. Gentleman I spoke to was very helpful.

Just got our new system about 3 weeks ago and noticed today that the siren showed an error. I called LifeShield customer service, a very friendly woman picked up right away and had me remove the battery from the fire sensor then re-install the battery, the error was cleared. So although we are fairly new to this system, so far so good. Anytime you can get a CS agent to pick up on the second ring - that's good. We are also DirecTV customers since 1999.

Each Dept I dealt with knew their job..and assisted me in resetting and updating the equipment!! Now to get my user codes establish Mobile app on each phone so can utilize System more compatible with varied schedules!!

I am very satisfied with the help I got when we forgot my secret code and the quick response from the call center.

Replacement: Just perfect... I love it.

Tech that answered phone was not at all helpful, but once ** the supervisor came on the line he explained the issue I was having in detail, the cause of the problem, solutions available & offered compensation for additional parts I needed to purchase outside of Lifeshield. Great customer service from **. Highly recommend.

Very good service. Thanks!

Besides replacing my security notepad, I like to thank the technician who help me to resolve my technical issues. He was very patient and listened to my problems. One of my door sensor had an intermittent problem. After trying couple of things, the technician figured out that the solution was to move my base unit closer to the center of my home, which resolved all my sensor problems.

LifeShield is a very reliable security company. I have never had any problems at all.

We lost our door sensor. I call for help and I will get a new sensor for free. Thanks.

After trying for 3 months for the $10.00 off of my DirecTV bill. After speaking with one of your representative **. He was able to assist me with this problem.

I am very happy with Lifeshield. Since you finally got the software for the touch pad straightened out, my system is working flawlessly. When I have had a problem the technical staff has been able to fix it right away. All except for the time that your servers failed and no one informed the poor service techs that were desperately trying to fix my system for 4 hours on the phone. That was not their fault though. Why you did not tell them is a mystery. Why was it so secret?

Customer service are awesome! Help my problem fix as well. Thanks.

Great installer! He was informative. He also readjusted my TV so that my HD stations were clearer. He asked if I had questions about any thing.

Everyone I've spoken with since I've had my system has been knowledgeable, courteous, and very professional. No complaints.

Disappointed I wasn't able to receive $10 discount on my bill because I was installing LifeShield system in a second house even though I have DirecTV and I will be paying the monthly bill. Otherwise person who took my call and person who set up my account were very helpful.

We quickly needed a new console and it arrived rapidly!

The first part of signing up with LifeShield went well, I was signing up for the "security professional" package which appears to be their highest level of service package, but the sales person informed me towards the end that the cameras were both indoor cameras. He said outdoor cameras were available for an extra $159 each and I was happy to order 2. He then mentioned that he was not able to add those to the order at this time, but another department would be able to take care of that. No problem so I thought. I was transferred to 3 different departments with various hold times in between and none of them could help me. This took approximately 15 to 20 minutes. The 4th department finally was able to help me and I thought we were back on the right track.

After only a month and changing the battery twice our key fob kept dying. You said you would send out another and it is due to arrive tomorrow. Great Customer Service.

I would recommend to family and friends.

Had much different information trying to get set up, installed, and generally routine information.

I am very unhappy with everything to do with LifeShield. The door sensors are something that I could have bought at Walmart! Then there is no training on using the system, you are forced to learn by trial and error! The times that I have called in for technical support the person on the other end of the phone doesn't know much more than I do. I CAN'T WAIT UNTIL MY CONTRACT IS UP WITH THIS COMPANY!!!

Key chain remote broken by valet parking. Needed an invoice with cost for them to reimburse - there was none with replacement. Had to request twice. Finally got one 6/5. Reps very courteous and professional. Otherwise happy with system.

My outage was due to my ATT-Uverse upgrade. Lifeshield was a lifesaver! They went through everything with me step by step and got me back up and working. Thank you very much for your patience. Your Service Techs were very knowledgeable. Thank you.

We called for tech support about our broadband connections and cameras. ** was the person who helped us. Don't have a last name, but he was very helpful.

Young man was professional, patient and knowledgeable.

Quick call on broken sensors. Quickly confirmed I can use spares and how to reconfigure is needed. 15 minute wait seemed OK.

I have had LifeShield now for over a month and am very pleased with the product and features it offers. Installation was relatively quick and done professionally by a friendly individual, ease of operation is good once you learn a few things and functionality of the product is very, very good.

I have such a great experience with LifeShield and would definitely recommend them to anyone. The Customer Service is friendly and they make sure that all issues are resolved. This is especially good for the Technical Department.

Customer service is always great.

Everyone I have spoken with has been very helpful and has answered all of my questions in a very professional manner. I look forward to continuing my services with Lifeshield. Thank you.

Base not connecting to Internet. Customer support instructed me to reset router, problem fixed. Thanks so much!

Account department was very helpful and accommodated my situation accordingly.

I ordered your service and when the installer came out he said it was not available in our area so now I'm without service in my new home.

I kept getting a message low battery on one sensor. After speaking with tech support, easily got it corrected!

Great system and easy to operate, plus a great customer service and tech assistance when needed...

The tech was very polite and helpful, apologetic for the problem, and thanked me for using LifeShield.

Recently, I called about my camera not operating or not streaming. When I called, the young lady that I spoke with first took the information of my camera and then walked me through the steps for getting it back online or back operating again. She also told me that there was an issue concerning the camera streaming on LifeShield's end, however I never received any notification but it was down for about 4 days.

I called to have a few new devices added to my account, and the technician had everything up and running in no time. Thank you.

Your agents are always knowledgeable and very courteous. I appreciate the support as I get to know my security system.

Lifeshield installation on time. Great Company. ''Awesome."

Replace bad motion detector. Very happy with service.

Motion sensor was "stuck." Alarm kept going after time delay.

I have to tell you so far they have been fantastic. No issues, whatsoever. As a matter of fact they go above and beyond to make you happy. And so far the system seems to work flawlessly with exception to a couple of spots that I might need a repeater.

The alarm was going off, even after disarmed, because it was picking up a neighbor's unprotected wifi (we discovered). So now it is fixed. The alarm went off 3 times in the past week because of that problem.

Very satisfied so far with system and service, including Customer Service.

It's been over two weeks since I informed LifeShield that I could not access my account online as it appeared that another party accessed the account and changed the password. LifeShield representative soon informed me that the sensors and equipment have been disabled and there appeared to be a breach. The case was referred to their engineer department. I called everyday and received the same types of troubleshoot with no avail. All sensors are inactive. I have reasons to believe that some of the neighbors have keys to my apt and may have entered my home. The police did not consider this urgent since I have no evidence except suspicion. I heard a neighbor brags about having my keys. He ran down the stairways and I could not identify him. I left messages with the detectives at the Orange precinct in New Jersey. No one returned the call.

Customer service was very good. Satisfied with solution to my problem with console.

Excellent service. No complaint whatsoever.

Cameras were not online to view live feed. The service representative was firm but supportive. Not sure we communicated well at first about me being amputee so took time trying to move cameras then take to router and do certain things but we got it done and he was great.

I received an email for another customer and I call to let LifeShield know. The young lady was very helpful.

Rep was good but the waiting for a callback was a bit much for a security company. Please hire for tech support to eliminate the hold time!

Very courteous customer service rep. Little hold time.

Customer service talked me through how to find things from my account online.

Courteous and polite. I was having issues updating my billing on the website and the gal I spoke with was very nice and helped me out. I love the system and have recommended it to several people. The convenience of the system is outstanding. Thank you.

The young man who helped me was very professional. He did everything he could to help me, and when he realized he couldn't fix the issue, he shipped me new parts right away. Great customer service. He should be used as an example of how to treat people.

Advisor was courteous and was able to instruct me to fix my problem. Unrelated, I would like to have been able to test the system upon installation with the call center to ensure all connections were working properly.

I am using a 2G system which goes down in my area weekly. You currently have a 3G system but current customers will be notified once it is made available while putting me on a list for an upgrade/special promotion. I need protection now and I'm not getting it. I will be going to another company soon!!

When I signed up for service, I declined towards the end of the call because payment was needed right then. Long story short, it was worked out to have my first month free and 1st payment due on the 15th... Well that didn't happen - it was taken out in the beginning of the month.

My touchpad wasn't working correctly, so I called LifeShield tech support. I wish I could tell you the name of the gentleman with whom I spoke. He was so polite and knowledgeable. He diagnosed the problem quickly and told me what do to fix it. It was very easy, but only because I had his assistance. That customer service representative deserves a raise.

I was having issues with the communication between the base unit and our router. All representatives from LifeShield were patient and willing to help me track down the problem.

Agent was polite, professional and very informative. He was patient in walking me through several questions around the installation and a few problems and open questions I have. As a Director of contact centers myself, I want to acknowledge that this individual gentleman (sorry, I don't have his name!) was ideal in managing a Cloud environment and consumer. Well done!

** was great! Can't wait to get our system and get it all set up and running. So glad that DIRECTV recommended your team to us. Thanks!

I came home from work at 1230 am to find the security system not working. I called at 1250 am to receive excellent service. Thank you for being there even in the middle of the night.

Original keychain remote device was dropped and cracked. Call LifeShield and received proper instruction to activate backup. Excellent instruction, to the point, no wasted time. Thanks for a job well done. Keep up the excellent work. Your customers deserve it!

Everything's ok but not install on camera by a professional.

Camera does not work. After 2.5 hours on the phone, could not fix problem. Made things worse.

I needed to change the credit card for our billing. The young man who helped me was very courteous and was able to get the problem taken care of in short order. Was very pleased.

I set my alarm with my remote device when I left my home. I am camping less than 100 miles away and as usual my notepad which is included in my security package cannot get communication with my home base. I have wifi and have internet for my computers and personal notepad, so I can only conclude that the notepad sent by you is of poor quality.

I made two calls on the same day. The first call I didn't write down his name but was given some steps to resolve my issue and I told him I would call back if it didn't work. It didn't. On my second call ** helped me and was excellent!! He walked me through all of the steps to get my outdoor camera up and running again, and helped me troubleshoot the issues including several tests under different circumstances until everything was working. He was really professional and super helpful. Thank you.

The tech support is fantastic... only issue I still have is the outdoor camera.

Things are working great, with the exception of our fire sensor going off for no reason one time, all is well and we feel safe. Your customer service is top notch with answers to all of our questions, and so far they all speak proper english, that alone is great to have. Way to go lifeshield and thank you for the sleep...

The representatives were very helpful and professional. I was also able to get significant discounts and equipment deals. Great first impression and overall experience.

I appreciate the attempts to reset the sensor prior to making the recommendation to send out a new sensor. It would have been nice to have been able to complete the entire transaction with one person as opposed to being put on hold and having to repeat the entire identification process and resetting the sensor again. Can the support staff talk to each other before transferring someone?

Your customer service people are awesome, from the lady that took my order and help me customize a system for MY needs, to the call center that has helped when I contacted them. The system itself was really easy to install/set-up, looks nice, and works!! We're very happy customers and will continue to be customers for a long time.

I have had some incidents where my smoke alarm went off while I was cooking. I couldn't believe the response time these guys have. The fire truck was there in about 3 minutes. Thank God they were false alarm. I can count on them.

Only problem was length of time on phone. Reps were very nice.

I was very pleased with the tech service. He was very helpful and explained to me on what to do if I have the same issue again. Outstanding service. The keypad lost its signal with the system. I was very happy with the guys that installed the system. They did an outstanding service even though it was cold and snowing the day they were here.

They have been very helpful and courteous. First impression is great.

My internet provider changed my modem and router and I needed help hooking my LifeShield box to the modem/router. The technician was extremely helpful and it took no time to get the LifeShield back up and running. I do thank him.

Reliable, easy to use and cheap!

Your representative called me within a minute or so of my alarm going off. It was just a caregiver who was supposed to be entering but forgot her security code. It is reassuring to know that someone is watching my home when I'm not there. Thank you!

My system was disconnected due to a lost signal on my internet. I called and the tech walked me through to so that it was functioning correctly once again. She was very courteous and polite. I really felt as if I had got the attention to my problem that I expected and was very satisfied with way everything was handled in my situation.

Needed help, things didn't work. Helped establish non-working components.

We had our first real incident where we needed our security system. Our nanny was home with our baby while we were at work, and a kitchen fire broke out. We received text & phone calls immediately. I missed the call, and when I called back, someone answered immediately & informed me that the fire department was already dispatched. It is an amazing feeling of relief to know the reaction time is immediate, and help is on the way before we can even react. I am very satisfied with our system. I just wish our keypad didn't have as many problems as it does (it sticks and does not respond all the time).

I had some issues on the website logging in to update my payment information with a new card. The situation with me not being able to log in isn't resolved but the second customer service rep was able to make the change for me.

My most recent contact with **, one of your representatives, is the primary reason I'm still a LifeShield customer. She was knowledgeable, polite and friendly during our conversation. ** is to be congratulated on a very professional and courteous job. ** is an asset to your company and should be commended for a job well done. Thanks to her, I remain a very happy customer and plan to remain a LifeShield member.

Every time I have needed help they were only a phone call away. They helped me immediately. I would gladly recommend this company to anyone!

Great Job. Thank you for coming out to fix our alarm system.

Frequent comm disconnect alerts: The tech was immediately available, courteous, and helpful.

You guys have excellent service and I wouldn't go to anybody else for home security.

When selling me the system, they seemed great. Responsive, helpful, etc. AFTER the purchase, however, the customer service went WAY down. They had a "Referral" program. You refer a new customer, they give you a $150 credit... sounds like a good way to upgrade your system, right? Well, first off my manual for the system had a blank area where the referral number you were supposed to give to the potential new customer went. I asked about this and was told "Not a problem, just have them (the referred customer) give your name and address and it will be taken care of". The new customers (my parents) did that and were told the credit would happen in a few months. The credit never happened. I emailed and asked about it and had no response.

I was having a technical problem but was given instructions on how to handle it and the problem was solved.

The process was very easy and so far it has worked great!

Set up of Siren sensor - The tech support did a great job walking me through the re-install process and helping me update my system to maximize the system.

Very helpfully with installing my window contacts. My dissatisfaction is not with your support people. But with your equipment. So far I have had 4 defective keypads - requested a spare, but was offered a tablet which is ok. But if a person is not use to it and the additional time for it to log on to network, not a good solution. Keypad would have been the better solution. The next problem are the key remotes. They have issues with just falling apart - three so far.

Our tech support guy was amazing - very cool on the phone, knew how to troubleshoot, just overall AWESOME.

Our old system of 12 yrs. was failing us with false alarms and other equipment malfunctions. After having three alarm company Reps. visit us and phone quotes from another few we were going to settle until I discovered LifeShield! Awesome and modern. They got it right!

Problem solving call to determine why a door sensor was not working properly. Ultimately determined that the sensor was bad and needed to be replaced.

I just called to get the $10 bundle discount applied to our account and it went well. The only downside was I had to be transferred through 3 different people. Worked out, but...

Tech was Nice & patient.

Service was rendered getting LifeShield working properly. All went well.

System seems to be working well. Thanks.

We were disconnected the other day and they ensured we were connected once resetted.

It was great.

Very impressed. Within two seconds of my alarm sounding I had a rep calling to check on me.