ADT Self Setup Reviews

Person that handled my question regarding timing of when our 'system' would begin being monitored was very helpful in solving the condition. First, by contacting the local Police to verify that a permit was in place since no number was assigned then seeing to it that we went to a 'Monitored' condition.

I felt like I was a customer as they worked through the questions. Very patient. Excellent service, thank you.

A rep answered phone right away, was courteous and I had new passwords within 3 minutes. Awesome!!

My system was not connecting with your station, and your technician fixed it.

I have found LifeShield to be excellent in corresponding with me. All my calls are answered very politely and my problem is taken care of at once.

I requested the caller ID number that displays from the alarm center. Received the requested info via e-mail within hours. Thank You.

Our new security system is great. Installation was easy after I learned how to install the units. I did have to make a bracket for the big door in the garage but after I did that, everything worked just fine. I still need to tie the system to my cell phone. The system keeps saying "no phone line" but it will still arm and disarm just fine. This is the best security system we have ever had, and we have had a lot. Thanks for being there for us.

The customer service is outstanding. They listen and respond. My contact was always professional with no pressure to buy. I highly recommend this company.

Easy, professional, helpful.

I am very satisfied with the alarm system and support from Life Shield.

Troubleshooting / Setting up for testing - great customer service.

I had been having problems with the website and also the 7 day practice period. Called and had a nice experience with one of the representatives. The 7 day practice period was really a 21 day practice period and they weren't sure why. He fixed it, and manually added the information I was trying update on the website. Still have troubles with the website, but they are minor. Overall, still very happy with the service and accessibility of my security system through LifeShield.

My alarm went off when my pet caregiver set it off in error entering my home to walk my dog. I was not at home. The police were there immediately! I felt like my home was completely protected! I was a little upset that they frisked him, looked up his records and checked on his house keys, only because he was innocent. I feel very secure in the way they handled this. My caregiver ended up laughing about it. Thanks! This was my first experience.

From a "take care of current issue" point of view, tech was excellent. But this is my third call in a week.... It was the 2nd call for keypad with flashing blue light and saying "no internet". But I DID have internet. Sandwiched between those 2 calls was a phone call from the police... saying LifeShield called them citing a duress signal. I never touched the keypad. They said it came through the internet... Again, not by me or wife. So WHY am I only satisfied, when tech's assistance at system reset was excellent? Because when I expressed concern about the system and all the issues so recently, she pretty much blew off my comments. I told her if this happens again, I'm going to want more than a reset... that comment barely registered with her.

Call was handled in a professional way. The agent was quick to understand the issue.

Had no issues with my service rep. I knew (mostly) what I was looking for and he helped me meet those needs and then some!

We have had many alarm set-ups and installations and I must say that this has been the best experience. From the quick and easy set up to the exceptional customer service. We were very pleased and surprised with how reasonable everything was. We cannot wait to test the actual alarm equipment and service once everything is set up.

Very good service from tech support.

I was so impressed with the level of professionalism, attention to detail, and follow-up exhibited by Jennifer and Chris in my recent order with LifeShield. Jennifer was very patient and took the time to confirm all the details and commitments she had made. I knew that she was competent, thorough, and would make sure my order was processed accurately. Thank you, LifeShield!

Both Issac and the lady that took our order were very helpful and knowledgeable as to what system we wanted. They explained what we need to have in order to installed the system.

I got an email saying that my lifeshield modem disconnected so I called and the service person told me how to reactivate and all was good. Great support!!!

I had a concern about equipment performance prior to installation and my concerns were addressed to my satisfaction.

My internet was working... but my LifeShield system said otherwise. A blue light flashed on my keypad. Tech walked me through resetting a couple of things - I could hear him taking identical steps on his end so I knew he was right there with me - sort of.

Very clear regarding the information/instructions received as well as the user ID and password setup. Thanks.

I didn't want to wait 30 secs for the system to call me so they reset it to a zero wait time. I also had the system go off when I was out having dinner and the cops went to the house calling it a false alarm. The reason the alarm was triggered was because the sticker that holds the connector on released and set off the system. The police sent me a letter saying next time it will cost me $100.00. I think you should be responsible for the false trigger due to a default in the equipment. I put a new sticker on and seems to be holding fine now. Please respond and let me know how you will handle this if it happens again? I should get get I should be up 1 on false alarms. Hoping not to need it but shouldn't have to pay for a malfunction. Please feel free to call me.

My experience with staff has been great. All of my phone calls were well received. In each case, I was given the information I asked for to help me move ahead with setting up my security system.

There was broadband outage and I could not turn on the alarm. I called tech support and they were fast to resolve the issue. Within a few minutes, my alarm was up and running again. Thanks!

Well done. A very good overall shopping experience. One minor concern. I decided to order another component - a signal extender. The customer service associate was nice and included shipping. However, ordinarily it would have been $20.00 for shipping on a $90.00 part that probably weighs a couple pounds at most. That's a lot of $ for a shipping fee!

This is the worst system and customer representatives are clueless. There's never anyone in authority to make any decisions. I had major surgery in which my kids were a little comfortable because they could view my bedroom. The crazy thing 3 weeks ago is I was looking into someone else's home which should have been my front yard. I called Lifeshield and was suppose to escalate to their engineers. No response from them at all. 2 cameras stop working and the reps couldn't correct it therefore I laid on the floor waiting for help 6 hours. They do not have any service calls in Texas so the customers are on their own. I've since asked to be released from my contract to go with ATT.

It is always a fearful thought I have that after signing up with some company for a long term contract I suddenly regret it after my first few phone calls to them and find out their customer service is miserable and the only good thing about the company is their sales pitch. Once they have you the rest is all downhill. Well I can't say that about Lifeshield Security. You guys have ALWAYS been consistently courteous, pleasant and helpful. Believe me I have called so many times I thought for sure I would get at least one rep who would just leave a little lacking in the customer service manners department, but that hasn't happened. Everyone I have spoken to has been very helpful. It is a rare thing to get good customer service these days and LifeShield is by far the exception. When it comes to customer service your representatives could teach a few other companies a thing or two. It's too bad all my other customer service calls can't be like those I make to LifeShield. Security. Kudos to all of you in Customer Service!

First time purchaser of a security system. Chose LifeShield based on consumer/industry ratings, features of the service and price. Rep was extremely knowledgeable and a pleasure to work with. Haven't yet received or installed the system. Hope it installs and works as advertised.

They helped me and were very patient because of my slow computer. The guy told me to use Google Chrome and that is what helped me with my problem.

After two months and several calls, my indoor camera doesn't work with my new modem. Your tech personnel is knowledgeable in standard issues, but once the problem is out of the standard all the system collapse. Still my camera is not working.

Professional and to the point.

Agent programmed my panel to set to away without leaving home.

I really like lifeshield security and I would recommend to other people.

Had problem with comm base, it would restore every hour. The tech stated it was in need of software update. It would take about an hour plus and see what happens. Today it went off only once. So hopefully it is getting resolved.

Everything was very well dealt with. All my questions were answered and I loved them. I have recommended them to several of my friends. And they have all started considering securing their homes with Life Shield Home Security. I am very pleased.

Customer service was very nice and polite, answers all of my concern. I purchase the system. Up to today I am very satisfied. Very easy to used - even my grandchildren can do it. Yes I would recommended to a friend or family member. It come completely with everything you need including an inside camera. You can monitor all activities since is a wireless system - in your smartphone or yes, log into the website and monitor from the office. I am very happy with my alarm system.

Made an error in check book..Calling about payment.....Great info...and very nice...

Tech assist was very helpful.

I called to ask when I open my door why doesn't it make a chime sound when the door is open. The representative told me that I had to turn my chime on and he explained how to turn it on.

We made a phone call and LifeShield people walked us through the set up, so far so good.

Customer Service Rep was awesome!! Great customer service and follow up, got me a great deal.

LifeShield was very helpful and rectified my issue.

Because of the troubles of having to reset base for more than 2 times (now 4) I was given a month for free which was for May. Well my payment was drafted out, so now I get 2 months for free. TY.

Change of credit card number.

Very helpful and patient when my concerns may seem simple to others they treat me as if they had all the time to make sure I was comfortable with my concern before we ended the conversation. Thank you staff (Hank you are awesome!!).

The person was knowledgeable and helpful in coordinating getting me set up with another system. The process was fast and simplified, better than when I got our first system. They made it easier to do most of the info for the account.

I suddenly was unable to arm the system because the system indicated that a door was open when it was closed. After changing the battery, transmitter and magnet all to no avail, I called LifeShield Tech Support. They told me to uninstall and then reinstall that transmitter. Bingo! Everything back to normal. Tech Support was very helpful and responsive. Thank you for the great support.

I called last night and the service was great.

You all were very nice, explained pricing very well. Thank you and I look forward to you monitoring.

My customer service agent was extremely helpful and knowledgeable. Great service.

All problems were resolved over the phone. New equipment was sent at no extra charge to replace broken one.

The agent was very knowledgeable and provided excellent guidance and we installed the unit successfully.

Had a sensor that fell off, needed double sided tape. Called support and it is in the mail.

Problem repeated. Alarm indications. Solution - missing alarm sensor.

Technician was patient and walked me through all necessary steps - major problem was resolved after about 15 minutes.

Great Service. This is a wonderful company to be affiliated with!!!

I called to respond to an email that my payment didn't go through. Turns out my card number had expired. The girl was very nice. I then was transferred to tech support about a sensor issue. The problem seems to have been resolved. The guy on the phone could have been a little less "dry".

I ordered some yard signs and explained what happened to the one I had. The Rep was GREAT and efficient. He reminded me of something I needed to improve my system and I was grateful. Thanks. Service like that is what will keep customers like me.

For some reason, I can't get your system to work on my comp. Spent hours changing passwords and trying other things trying to figure it out. The crazy part was when I had to call back, I was told everything we did was written down so we wouldn't have to do the same thing all over again and she kept telling me to keep trying it again & again. Way too much wasted time. They should take the time to read the notes and not waste so much time. I don't believe the problem is your fault. I think it's something with the comp but why keep repeating the same thing over & over again?

The info and help to get me start with LifeShield was everything I was hoping for and more. Couldn't be happier that I chose LifeShield for my home security.

The main base kept on flashing, the broadband was not working and we had no phone line, but the phones were still working. Tamika said don't worry, I can fix that from here. The message quit immediately.

We were very pleased with the salesperson and were even more happy that we could arrange for a technician to come and install the entire system at no charge. It's working exactly as promised and we're planning on recommending it to all of our friends.

The fellow who help us last night was very polite and professional and answered the question promptly.

I am very happy with your customer service and your product.

I had a very pleasant experience with the LifeShield team.

I am very pleased with the Security Installation. Ben, the Technician performed superbly during the Installation. He was meticulous in explaining the operation of the System. I have received great support from Customer Service and the Technical Staff at LifeShield.

I called last night after I received an email from Lifeshield telling me my broadband was down. My base unit kept blinking. I called Support and Tamica fixed it right away. Nothing I had to do here. She did it all at support.

My concerns were addressed in a quick, courteous manner.

Needed help with bad door sensor and low battery life for Internet console. Tech Support was able to answer and help me with my issues.

Ellan was very knowledgeable and very happy and courteous. I am looking forward to using your service. Thank you for taking the time and explaining everything. I hope that you have a beautiful day! :)

The experience was super easy and the person I spoke to was very pleasant, patient, and helpful!

Our credit card information had changed; therefore, when the automatic funds were withdrawn, the charge was declined. We updated our information online and called to make sure the charge would go through and that everything would be taken care of. Quick, easy and efficient.

Cannot obtain permit before install and the first months bill will be no charge.

Both Troy and Bryan were a great help. Customer service is extremely important to me. I'm excited to install!

I am very pleased with the services that you have provided. The installer was courteous and timely with his arrival and completing the job. I have had to call customer service several times and they always have immediate solutions for my concerns.

The customer service personnel was helpful in changing my property address associated with my alarm system.

My experience with LifeShield has been great so far. My customer service rep, Breanna **, was great to work with. She was very knowledgeable and very friendly. She was also very prompt in returning my phone call when she said she would. I am excited to receive my system today and get it installed and activated.

Malfunctioning equipment - Front door sensor keeps setting off the alarm.

Problem with alarm going off intermittently.. Problem was that the main door's magnet had fallen off.

Ordered additional adhesives for moving my system. Extremely happy with the service. Always kind, pleasant and helpful. Went above and beyond. Very happy and continue to recommend LifeShield.

Friendly service so far, thank you.

Breanna ** did an incredible job of explaining your services. I am not the most tech savvy person in the world, so I appreciated her taking the time and patience with me. I am looking forward to receiving the equipment and getting it set up.

Rep very professional, courteous and caring and got the JOB done.

Very satisfied with service. Thank you.

The new touch pad we received in the mail showed an error and said to call your support. So I did. They told me to go pass the error and I did and it is working now!!! Thanks.

Questions were answered about the Gateway system. I'm confident with the system I have. Called a second time because I forgot to order an additional sensor. Both reps were courteous, professional and very happy to help. I was very satisfied.

Great experience. Knowledgeable and personable salesperson. Would recommend .

So far I have yet to receive my equipment to get setup and started. It has only been a couple of days since I signed up with you. So far I have been impressed with emails. I hope I receive another inquiry about my satisfaction in about 3 to 6 months to really get my full opinion. Thank you.

I called twice and got Tanika both times. She was really great and helped me get set up quickly. She should definitely be praised for her service.

Excellent services. Very helpful in answering all my questions.

Console was ringing, the blue button was flashing and I found out that I have many messages that were not till later. Customer service helped reset. Thank you.

Called and asked about the alert. Alarm disconnected. Went home and reset the base and router. All was good after that. Thanks, Lifeshield.

Both Mindy and Hank were extremely helpful and informative. I appreciate their time and commitment to the Lifeshield product.

Staff person very helpful and answered all questions fully.

Tom was excellent at what he does and I was very impressed. He took his time and made sure that everything was in working order before he left my home. He called technical support when he had a question about making all of the sensors connect to the monitoring keypad. He never acted like I was asking for too much or asking too many questions. He was great and should get a big raise for doing such a great and outstanding job. If more folks were like him in the service industry I'd spend more money there and not dread making this kind of purchases. Lastly, your entire team has always been great when I call and hopefully this attitude will continue as I use and pay for my new alarm system. Thanks a million.

The technical support rep was knowledgeable and personable. He quickly analyzed the problem and took the necessary steps to correct it. Unfortunately we need a new device, but at least the rep was able to determine that quickly without wasting my time.

Fire alarm kept beeping.

I have a friend and we are in law school together. Sometimes I forget that I set my alarm and one day I went out not knowing it was on. It went off. My friend answered the phone, gave the password and all was well... Sorry about that.

I called to see when my payment date was. Person on the other end was very pleasant, very helpful.

Overall satisfied. Best thing is having internet access to the account.

They helped me find the settings on my tablet and ordered me one more window sensor for free.

I received an email telling me of low battery. I called and your tech sent one out at once. Thanks. Also, a few days ago I was about to enter my house while carrying packages. I must have squeezed the key ringer that was in my pocket because about ten minutes later the police were at my door. I guess I set off the panic alarm without knowing it. But I was happy to see it work.

My salesman was great, very informative and easy to talk with. I have yet to receive equipment and set it up, so can't comment on ease of setup yet. Overall so far was a great experience.

I moved to Atlanta, looking for getting permissions.

I called in with 2 problems and the guy who helped me was patient and very courteous. Thanks.

I called to spoke with permits and had the system activated and live. Very helpful and no issues, went great. Was handed off to support of an issue of not being able to add my email address in the Android app properly. My domain name has a hyphen in it and when I put that in, it would not give an error, but it would remove the hyphen. I have not tried this online via the website as I do not want to have to call support to fix it again. Right now anyways... :) Support specialist was very friendly, professional, and quick to solve my issue. I have no complaints and my first support experience was very positive. Thanks so much.

Called to ask how to add a new window sensor. The representative patiently walked me through it and got it working. As for the keychain we were unsuccessful in getting it to work, so a new one is being sent.

I was very satisfied with my interactions with your customer support representative. I am a new customer and haven't received my equipment yet. Hopefully, the rest of my experiences with LifeShield are as good as my first impressions.

I had to call your firm a few times to get my wireless cameras set up. Each time the rep was very knowledgeable and patient. The person who sold me the system, Sharon, was professional and complete in her explanations. Only issue is regarding a cell backup on the account which I did not receive. I am awaiting a promised call back from LifeShield on the status of that.

When I called to ask about Life Shield, my call was answered right away, and I was given Isaac's direct number to call him back with any additional questions. He made it easy to understand, and I trust the safety of the system.

I was able to speak to someone.. arrange for service for my condo in California that my son resides.. It was so convenient.

New customer - So far I have been very satisfied with the level of support offered.

The system has been great, but it has one MAJOR flaw. The broadband connection was lost for a few moments and the system became deactivated (go figure that one out!). The broadband came back, but the system would do nothing because it is not activated. Customer service is closed (11 PM my time on the west coast). Called monitoring center - they could not help. Great! So what good is a system that cannot be activated during the time when crime is most active? Sheesh - big mistake getting this system unless they work out a procedure pronto on how we can get the activation code during off-hours. Until they do, better consider an alternative. Too bad - I was enjoying the system until tonight when I discovered this unacceptable flaw in their procedures. If they fix this problem, I will certainly revisit this review.

Called and get very good support.

Representative was very informative and patient as my wife and I asked numerous questions and requested additional information. Satisfied so far.

I called in to request proof of service that I could provide my homeowners insurance company for a reduced rate on my homeowners insurance. I received an email but did not receive a legible certificate. My insurance man said I need the following - his words: "They have an actual certificate to give you for just this purpose. It is what is required". Please resend the certificate to my email address.

No power to master console. Worked with support to identify issue. Problem was resolved by replacing bad unit.

I had a mobile app issue that was resolved.

I was having trouble with the console recognizing two new door/window sensors. Tech support guided me step by step through the successful process with patience. Never once talking to me like the dummy that I was. Thanks from a not so tech savvy person.

The Tech Support team has been very pleasant and most helpful with every problem that I had. Also, putting the Alarm components in the desired spots could not have been easier. Thank you.

Great customer service. Patient and ready to answer questions to customize your package.

I had to rush out of house and forgot to arm system so I called to see if tech support could do it for me not knowing if they could. I was happy that they could arm my system for me. Such a relief.

I dealt with Comcast home security customer service and canceled them 3 days after the alarm was installed. They are horrible!!!! On the other hand, I'm new to LifeShield and have spoken to 3 wonderful people at your company. I'm extremely impressed with the professionalism and communication I've experienced. Awesome experience so far and look forward to being a customer.

My question was answer quickly and nicely about the blinking blue light.

Tech support - Timely and good.

The lady who helped me with some additional stickers was wonderful. Also, the man who sold me the equipment was wonderful. I'd sent 2 emails with questions and the first one was completely answered. Sadly to say the second one was not answered. The question is, if I use my fax during the day and when I'm at home, do I need an additional "hard wired" telephone line exclusively for the security system? It's an additional $30 + tax per month and I'd really like to avoid that charge if possible. I usually unplug my modem line and plug in the phone line for the fax to work and the question is, will that trigger the alarm and if not what do I do to have that not happen? Please let me know your thoughts and the answer. I've not activated the system yet as I'm too busy and will work on that over the weekend.

Was a good experience so far.

Customer Service reps have been very responsive, patient, and helpful.

I recently installed your system and I had multiple pieces of equipment that did not work and it is a big inconvenience to have to send them back. My fire detector still doesn't work. I am starting to question the quality of this equipment.

I had a 30-minute call with LifeShield customer support that was nothing short of wonderful. I received more information than intended and it was all very useful. Chris went out of his way to make sure I was comfortable with the system setup and that he had covered all of my questions. Thank you for making me feel at ease with our new system.

I have already told everyone at work about this alarm. Hopefully it is as good as it sounds.

I inadvertently turned off my chimes for the doors and windows and could not figure out how to get them on and the representative was wonderful! Didn't make me feel like an idiot. Some places do that you know. I was very pleased with his courtesy and professionalism. Thank you!

The customer rep was very courteous and professional, and help resolved the issue very quickly.

I was pleased with service given to me. However, I want to be monitored at all times. No More Practice Mode. Someone deliberately entered my home and hit the panic button on my alarm system. I've been having problems with the maintenance staff on my property entering my home when I'm not here. I have cameras and sensor and will be arming them when I leave my home and when I'm asleep. I need you guys to keep me covered.

I was on the phone with one of your reps whose name I forgot. He basically gave up on me and my concerns. He spent 2 hours with me and the problem was not resolved, and he transferred me to Ashley to remove the camera from my billing. Ashley referred me to another, referred me to Cedrick and after spending 1 hour with him all issues were resolved.

Excellent Customer Service; promptly got me what I needed.

Rep was very helpful.

I had problem with glass 4 sensor and the customer service support help me very well.

Excellent communication, quick replies, and the equipment showed up the day after I finalized the order.

Help desk assisted with installation. Extremely patient and helpful throughout the call.

So far we are satisfied with the service.

I called concerning my payment method changing, questions on outside camera prices and functions and changing our WiFi connection for the alarm system. Everything was answered very well. I spoke with 2 reps and one of them went to the extent of asking other employees the questions he was unaware of. Service was very good.

I installed this system about two weeks ago and everything was working fine. Then I noticed that online access was very slow connecting to LifeShield. Then I try to use my IPAD and that also had problem, can't see all my options. Finally, I tried to use my Android phone app which worked last week, won't connect to LifeShield server. I called the support line and he said to Uninstall and reinstall the App. Still nothing. No access to server. HELP!

Very professional, courteous, knowledgeable and patient.

Excellent and friendly and professional with everything that I had a question about.

I would really like someone to call me to set up installation. I would like to have professionally installed.

Wonderful customer service!!!! Thank you...

Window sensor will not stay attached.... falls off. It was taken care of without stress. I'm new to a security system. Customer care is helpful and patient.

Tech support was knowledge, friendly and resolved my issue quickly. I am very happy with my experience.

I needed proof of your service so that I could get a discount on my home insurance. On a three way call with Lifeshield, my insurance company and myself, I was told that you could not provide this information directly to my insurance company. So it had to be forwarded to me and I in turn had to forward to insurance company. Would have been a lot easier if sent directly to insurance company.

I want to thank you for your very professional, experienced, and friendly customer service reps. I received the alarm package in the mail and it was very simple to install. I am impressed with the ease of use and no holes in the wall and window sills. The assurance of knowing my home is protected has given me a greater peace of mind. I can even see my home from my cell phone. Thank you, Lifeshield. I will definitely recommend your company!

My experience was very satisfying. The girl was very helpful and polite.

Great service and terrific product!

My system has lost connection with the internet twice over the last two months that required me to call in after I went through the steps on your webpage. It is now becoming a concern wondering if my system is going to lose connection while I'm away? If this continues to happen, I will insist on speaking with someone about canceling my service. I cannot pay for a service that I cannot depend on to protect my home and my family.

I could not find a home alarm certificate through the web portal, so called customer service. The rep was very helpful and sent it to me immediately. Unfortunately, it did not come through in the email in a way that I could easily forward it to my insurance agent so I called back and she was very helpful and faxed it to me :-) I truly appreciated her efforts and it was all taken care of in a very timely fashion!

I called about my account in which my bill is being paid and the young lady took care of everything. In her voice, I could tell she was smiling and was very delightful. Good customer service.

Always friendly and courteous.

I called in about I accidentally set my alarm off. I wasn't sure I put in my code fast enough & I called in to see if police were called & I hadn't got call from LifeShield. I had to go through many prompts, on hold, then got a representative & was on hold again. Another Representative answered & I had to explain again. Rep did say I made it by 6 seconds but to speak to a Rep took too long.

Patient, explained everything clearly, made the process very easy. Wonderful service.

The agent was very helpful. We troubleshot my base and he offered to replace it free of charge. I am frustrated that my equipment failed, but happy with your customer service rep that is addressing the issue. In writing this review, I realized that I am still paying for service while my system is no longer working. Please consider a monitoring credit while my system is down for faulty/failed equipment.