ADT Self Setup Reviews

I am really pleased with the service I have received from LifeShield. They have responded promptly and are reasonably priced.

I'm happy with customer service. I would refer a friend.

Great customer service. Haven't received my package yet.

No service. Cannot get part in a timely manner.

Due to heavy load on my broadband network, my console became disconnected and as a result deactivated. I called to reactivate and the support person was very helpful in getting me back up again. He also explained to me the reason for the outage and insured me that the issue would be fixed with a firmware update he was applying.

This system is easy i like it.. fair price and neat sensors... nice phone apps and i love the live view..

Set up auto payment. New bank acct given - issue got addressed.

Very professional - was taken care of right away. Very good service.

Technician helped with reinstalling my system after I had to replace my modem.

I spoke to Kenya to confirm some things on my account and to clarify a missing order. She was very helpful in addressing all of my concerns and even provided me with an additional monthly discount because I am a DirecTV customer. I appreciate her high level of customer service and look forward to being a long-time customer of LifeShield Security.

I am 100 % satisfied with the help I received by phone to have my system turned on, while I am away on vacation.

The CS was very helpful.

Your team and your product have been amazing to work with. The system was designed well for our home, and was a breeze to install. My wife and Mother In-Law feel so much safer with Lifeshield!

Needed new remote and customer service was quick to respond.

Support for fixing issue with window sensor - The support was knowledgeable, patient, available quickly and resolved my issue. I have found this with each agent I have contacted from LifeShield.

Representative sorted out my issue quickly on the phone, was efficient and knowledgeable.

I was very happy with the ordering process. However, the installation proved to consist of broken promises with little regard for the customer. After the installation was finally completed, I was happy with the quality of the equipment and service.

One day my motion sensor fell off the wall, and I received a call immediately. I wasn't home and the internet at school was very spotty. We handled it together and the police were called, although there was no emergency. It was a much appreciated response. I needed to change my password and change my payment info and it was very easy to do. Thanks for your response.

Automated system for billing was having trouble submitting my e-check for my bill. I had to update my billing information 3+ times and still the system was unable to process my payment. I called to find out what the problem was. The person I spoke with in the billing department verified that I had update information on account but could not give me an answer as to why my payment wasn't processing. The rep told me that she will send an email to a billing supervisor in order to work the problem out. I was very please with how the rep answered all my questions and was willing to look further into the problem even though issue was not resolved while on the phone.

Easy to set up. Helpful with any problems with installation, no waiting on the phone. Very consumer friendly business. I wish the window sensor could be attached to the window pane so it would protect against shattering and opening the window. The system is user friendly.

Our power was out for 12 hrs after a storm. After battery backup was exhausted (1 hr) there were non-stop alternating beeps from the console and the siren. We got no relief from anything I did. I called late in the evening (10:00 PM), described the problem and was given easy to follow instructions that solved the problem. I did not have a wait time > 3-5 mins.

Great Company - Great Service - Great Prices.

It would have been nice for you to notify me that the broadband outages that I experienced were on your end (servers) and not my problem. Instead, I had to spend time on my internet connection to prove it was not my problem and then had to call you to find out that you had server problems. I wasted a lot of time.

We have had Lifeshield for about 8 months. It has worked okay but we have had multiple false alarms and difficulty arming the system. However, we stuck with it since we had signed a contract. However, we have been forced to move and I called about canceling the system. I was told we would have to pay a $1100.00 cancellation fee. What? Who charges an $1100.00 cancellation fee. They weren't even able to tell me how the fee was structured and if there was anything they could do about it. They were rude and inconsiderate.

Though I haven't had much experience with LifeShield thus far, I can say that I am very pleased with it up to this point. Starting with my call to customer service, Hank was the associate who handled the entire process, start to finish. He was professional, courteous, and extremely helpful. He was able to work with me and help me get the initial costs down to an affordable level, which I was extremely grateful for. Having the peace of mind that a security system offers is vital for me at this point in time, and Hank made the process so easy - and POSSIBLE. Thank you, Hank. I look forward to receiving my package and setting up my new system tomorrow!

I contacted your support center because I couldn't get the fire alarm sensor to install. The service support tech (didn't get her name) calmly walked me through the process again and was able to determine that our original home fire sensor was too old to provide the correct sound signal to the LifeShield unit. She told me to purchase a newer type alarm and re-assured me this would work - which it did! Thanks again for all your help - we are very satisfied with the way our LifeShield system is working so far!

Thank you for working with me on my concerns on the shipping cost.

I had some billing issues, but after a few calls we finally got it worked out. Eric was very helpful and patient with me during this process, so I really appreciate all his help. I am still not happy that you guys no longer offer a paid in full discount. That was one of the things that persuaded me into signing up with LifeShield. I was told that you may have that option again in the future, so hopefully that is the case. Other than that, I have been very happy with the service and with the help I received from customer service with these past few calls. Thanks!

The Tech. was very helpful and friendly in helping me get it set up with the console.

I received help yesterday from I think his name is Chris. He was wonderful, took all the time I needed. I am very happy with everyone I have had contact with.

The telephone support agents were great. However, after promptly returning my defective cameras and receiving the replacements, it was discovered that both cameras had the same MAC address! I was only able to connect one of the cameras wirelessly. The agent promised to call me back Sunday to see what can be done but I suspect that I will again have to return one of the cameras in exchange for one with a different MAC address!

I called and started with Fran who is very nice, and helped me understand everything. He got me set up, I fell very good about my choice to go with this company. I should be getting my package today with the system. I'm not sure about the installation yet so I can't answer that question yet.

We are new to service and needed help setting up system. The technical staff was fully knowledgeable of product and very patient. I had to make a subsequent call and the technician remembered me and again was most patient and knowledgeable.

After moving I reinstalled our system. I called twice with questions and each time I received professional and courteous responses.

I appreciate the services that I received from your company. Due to my housing situation, I am unable to keep the service. When I am in my own place, I definitely will be getting your services.

Sales and service were extremely helpful and answered all questions.

Support was excellent - just took a while to wait thru the system. Had to get an associate for first time, could not use web site login.

I called to ask about a lost siren on my system. The tech dept was very helpful and answered all my questions. Every time i call they are very responsive to all my questions and very professional. Life shield is the best alarm company on the market today. Hands down above the rest. Thank You for everything.

After I installed my system, I called to get further information regarding billing payment methods and tablet information. The person I spoke with was nice, calm and polite. She was able to help me with changing my billing payment method and gave me some basic information that allowed me to know more about the products I received.

I didn't have perfect credit and Lifeshield was one of the only companies that would work with my situation to get me a security system for my apartment when others wanted more than I could afford upfront. Thanks Lifeshield for working with us.

Your tech help me to get the system back online. Did a very nice job.

Thank you Life Shield. Your customer service help was outstanding!

Great customer service. Connected to support after one second wait. Resolved my issue in a minute.

Your tech. was very helpful.

Fantastic customer service and we love our new system! Great video surveillance with crystal clear imaging. Thank you LifeShield.

I am extremely impressed with the Customer Service department. The representatives are professional, helpful, knowledgeable and concern about your questions. The system is very easy to use and I am happy with the security that is provided to me.

I still need to get connected with Smoke Detectors in our house. I will be buying new Detectors that alert with siren alert instead of the buzzer that I currently have. I wish your system would have detected both type of alerts when it was installed. Just means more work for me. I also have to setup the Camera and the Gateway for Smart phone access to the Garage Door Code.

The person that answered the telephone remember me from yesterday. That was refreshing that this individual was able to recall my name. I'm sorry, I don't remember her name but she was pleasant.

Very quick and easy DIY installation, but I had two problematic sensors. The online customer support did not correct it, but when I called the help desk, the agent quickly found the remedy - make sure the magnet is centered on the sensor. The online help only mentioned making sure the three lines were on the side of the magnet.

Simple and easy explanation of the situation, what is causing it, and how to fix it.

Was charged twice for my bill. Call was picked up right away and question was answered.

First contact with advisor, she was abrupt and impatient, the second person was very professional, patient and got my key fob remote back on line in record time.

System was not connecting to the Monitoring site via the Internet. The problem was resolved and the person I spoke with was very polite and knew exactly what was needed to fix the problem, however he spoke very fast and at times I had a problem knowing exactly what he said. He mentioned something about the 'system' needed to download updated material to 'fix a firmware' problem. I didn't understand whether he required me to be doing something or what but since he thanked me I assumed we were finished. As I said within a couple minutes after hanging up the 'system' appeared to be 'connected' and once again monitored.

Wow! I can't even begin to express how happy I am with my service so far! Customer service was amazing. When I placed my order my alarm arrived as fast as promised and there was a small mix-up with my order but I was able to get through to customer service right away. When I called again customer service was great and I didn't even have to fight for what I was promised with my order. A few hours after I called I received an email with my new product! Absolutely amazing! No complaints whatsoever! Keep up the great work guys!!

I had a sensor that was damaged and not responding to the alarm, so the tech has to send me another one to add to the alarm system.

I never filled out survey after my order was complete but needed to so that I could compliment the really amazing rep I got on the phone. She was was very knowledgeable about the system and extremely pleasant to talk to. I appreciate all her help in getting me set up properly.

Step by step instruction when you need it most. Good attitude.

Not completely sure who I talked to this past Sunday, but she was just flat out awesome to talk to. Very helpful and had my issue resolved quickly and she was accurate as to what I should be doing and when. I wish all of my calls to (other) companies went as smooth as this one.

2 of our outdoor cameras failed or disconnected from the system. The tech was unable to help me get the cameras back online. He was however very patient and help try to resolve the issue. We had just received two more new camera but maybe looking at for turning them if the original to our table to come back online.

My recent experience with customer service was very good, easy and my problem was resolved.

Overall a pleasant experience.

I needed a certificate and received an email with a link to the website, where I could download the certificate.

My system started to beep saying that my battery was low. I called your number and was told that it was a firmware problem and how to shut it off for 24 hours which I did.

Overall, life shield is good. But several times that my home security code was made wrong by my friends, fortunately, it's my friends. However, I never got calls from life shield regarding this issue...

Needed assistance with a window sensor. Matt was outstanding. I called several times and he clearly was professional at all times. He was leaving the last time I called and he came back to talk to me. Great employee!

Very fast, pleasant service and a great product!

The technical help that was furnished to me was outstanding.. I had a problem with the base unit on the original order. After attempts to solve the problem, your technical people decided to replace the original base unit as they felt it was defective. The replacement base was installed and so far it seems to be working fine. The only thing that I feel could have been better, was that the replacement unit should have shipped overnight.

Just wanted to say thanks for helping secure our family when other companies wanted a arm and leg. Mr. ** helped our family. May God bless him and LifeShield. Again thanks. And when we call, everyone is super nice.

Every aspect is perfect.

Tom was great. He answered all my questions and made my experience wonderful.

While I was happy with the rep from Lifeshield I first called the monitoring service and much to my disappointment they said there was no record of me.

Excellent customer service.

I've had to call a few times to get my system up and running, but each time staff quickly answer the phone, are polite, and easily resolve my issues. This is tech support at its finest. Please keep up the good work.

Had to replace my router and couldn't figure out how to set up my lifeshield with the new router so called tech support and am I an idiot I hadn't plugged the router wire into the Lifeshield console, but the tech support lady was very nice and didn't make fun of me or act irritated.

Very good customer service.

The staff is very friendly and helpful. However I was told I would receive 6 door sensors and only received 3 so had to put windows on those instead of all the windows having sensors.

Security monitoring failure - Great experience. Quick action from customer service who fixed problem right away.

We have been pleased with all the extras at a good price.

Every time I have a problem and place a call someone gets back with me quickly and helps me solve the problem. Nice and very professional.

I was able to successfully log in to my account after the tech support guided me through the process. Yeah!

LifeShield did a fantastic job when there was an attempted burglary at my home yesterday. I received the email notification immediately and called LifeShield. I spoke with someone in the monitoring center, she was professional and understanding when I started to get anxious. They promptly dispatched the police who found a back window open with a chair under it. Awesome job!!!

The person I spoke to was very helpful. I haven't received the equipment to speak of the installation.

My camera got disabled and I deleted the camera - but was not able to get it enabled by myself. I called the customer service and was connected with a representative immediately. He patiently walked me through the process of adding the camera back and connecting it to my Wi-Fi. He was very attentive to my concerns & needs. Job well done!

As a new customer, I had a question and the support staff was very helpful and pleasant to deal with.

Had problems setting up ASUS so called for help. Had to call twice as I needed to call my internet provider for some help first. Both the technicians who helped me were very helpful, courteous and understanding. They got me set up.

I was very happy with the customer service.

I needed help setting up my indoor camera and the LifeShield associate was very helpful and walked me through the entire process until it was working.

Francis was informative and polite. Sometimes a little tough to get a word in edge wise but I'd rather have more information rather than not enough. Also being in sales myself I realize that more often than not you have to guide a customer from start to finish. All in all Francis was very knowledgeable and created a pleasant experience.

I called in about my Tablet not powering on and the Rep tried to push an update which when failed sent me a RMA and Shipping label to get it serviced.

I lose broadband coverage almost everyday in Lifeview. My pc works fine. My internet is through a phone line. I don't think my Lifeview modem handles my internet very well. I like the app for my Iphone. My service is very unreliable. I don't know what to do. If you check my notifications, you will see what I am saying. Thank you.

Called to have second control panel installed and support personnel knew Exactly the procedure needed to accomplish this and, within 10 minutes or less, this was accomplished.

Call tech support and left a call back number and never was called. Installed the sys. and it went into not being monitored. Did not find out why until I got hold of tech support. The book did not say why.

I called customer service to ensure that the sensors were all installed properly and to ensure that the system would be in practice mode for 7 days. The automated system gave me some trouble with selecting the appropriate option and then continued to repeat the same option over and over again. I hit "zero" multiple times to stop the automated options and to get directly to a representative.

The instructions were a little confusing and came with no manual. The alarm is also not as loud as other companies we have used. In my opinion, it should be piercing to the ear, especially to an actual burglar.

Motion sensor fell from wall and the siren detector failed. Your representative did an excellent job advising on the repair and sending a new siren detector. While the hardware is problematic, the service was excellent.

I did much research online and talked to three different security companies before choosing Lifeshield. For the security my family needed, staying in our budget and ease of installation, Lifeshield was our choice and became our security company.

Everytime I call, customer service is awesome. They get me exactly what I need and if they have discounts they also apply them, I am very satisfied with this. The only other comment that I would make is that the app is not that good. It is not real time and crashes often. This could be improved.

I have to say that the lady I worked with was so amazing. I was getting very upset and agitated because I thought there was no way I could handle this on my own. She was patient, kind and guided me through things step by step and in the end we fixed the issue. I was amazed and so proud of myself. LifeShield should be proud to have such amazing people working for them. It makes even the worst problems easy to deal with.

Service @ reliability - Smoke detectors Alerted Fire Department to potential Fire.

Recently stopped getting notifications via email. Now getting them again plus text messages.

I was satisfied when calling Lifeshield. I had spoken to several companies and they all gave me a run around. The representative here helped me in a great way. I am glad that I called.

I was having a difficult time adding camera to system and after several attempts decided to call for assistance. The tech was helpful and was able to set up my camera to the system after providing some numbers behind the camera.

Experience has been very good.

Technical support - Thorough and useful advice given.

In Nov 2013, I moved my family from our original account activation location to another state. When I called, I was informed that I could not transfer my account. I then asked them about their Military Clause "we don't have one". I was informed that I would have to continue to pay the service until our 2-year obligation was up. Which was Apr 2014. Reluctantly I paid each month on time with no issues. I deployed and Recently Returned. Upon my return as I processed through all the finances, I noticed we were still paying each month past Apr 2014. I called to find out why and to cancel the policy once and for all as I had surpassed my 24-month obligation. I spent about 10 minutes on hold waiting for the Customer Service Rep to pull up my file and respond to my questions. After being informed that no cancellation phone call happened between myself and LifeShield on the date of renewal that the policy had automatically been renewed.

Rep was very knowledgeable about the information he gave me and he solved the issue.

He was fantastic to work with. I was a little hesitant to sign up at first but he worked with me for a couple days making sure I understood exactly what I was signing up for. He has great customer service and I give him 5 stars!

We are happy. However the only advice I'd give to you is to somehow run a pre-auto-pay report to determine if any credit cards on file are about to expire - then contact us customers in advance of receiving a DECLINED INVOICE (yes, In BOLD CAPS... kind of humiliating - and not our fault). Contact me if you have more questions about this. Just trying to help you have stellar customer service, not just good customer service...

Alaine was wonderful, she listened to my needs and provided what fit and didn't try to add on what I did not need.

Called to be sure monitor, base unit, and grid extender were functioning properly after being disconnected from main power source. Reassured by tech Matt that all was good and working properly.

Ruben was courteous, knowledgeable, took the time to find out what the problem was and find a solution. He made me feel like as a customer My situation / problem was important.

Installation Tech was friendly and knowledgeable.

Had a problem and lost the internet to my Lifeshield. Called tech support and had it fixed in no time. Very satisfied!

Simple and painless.

We got Lifeshield in January 2013 and have had a great experience. I called Customer Service this week to change something on my account that I was struggling to do online. The representative fixed my problem in less than a minute. Grateful for the ease of use and the added security! Thanks!

Our outdoor camera would not respond. Lifeshield's Tamika patiently assisted us in resetting the camera on the Saturday following July 4. We were impressed with her knowledge and professionalism.

Still in learn mode, called tech help twice, both times terrific customer service.

I'm happy to say I like my service but displease about the technical problem with the static my system is having and been told by the technical staff the problem is been look into but not yet resolved. No respond from technical staff of which I have call several times, I when as far as purchasing new phone system to see if it could make a different with the problem I'm having. In other words dissatisfy with technical support.

I would like to personally thank Alane **, Security Advisor. It was her specifically that convinced me to switch to LifeShield from my previous provider. When I made the decision to shop for new service (only because I moved) it was a daunting task, knowing how many security companies there were. I attempted to simplify my search by doing a Google search for customer reviews of the top 5 security companies. This is how I initially came across LifeShield. I called the top 4 companies and honesty was not impressed with their customer service or advisors.

Very impressed with system and customer service.

I spoke with Tim at length about LifeShield services. He was friendly and informative! We are looking forward to trying out our service when it arrives next week. I wish all of my customer services experiences were with someone like Tim. He really did a great job selling the product while being personable in the process.

I called and spoke with a real live person within minutes. I was having trouble with the sensors reading and the tech walked me step by step how to fix the problem. Then I mentioned my key chain battery was low and he shipped two new ones for free. The support was super quick and very helpful.

Base lost connection with console. Support helped me restore it very easily and quickly.

Very good and informative.

The female representative was very patient as well as very helpful in assisting with my needs.

I was a victim of a recent burglary, looked online for affordable security device with good reviews. After researching three companies, I decided on Lifeshield and had it shipped. Although the sales woman was helpful, shipping was quick, and assembly was simple......I was never monitored. Two weeks passed, my alarm was tripped, never received a call. I was informed that technical issues caused my alarm company not to be able to monitor me until further notice. Although my bank account was being charged. Unacceptable, not my idea of reliable service.

TECH SUPPORT - Thanks for Steven's help!

Your employee, Issac **, was informative and very helpful in my quest for an alarm system. I was actually thinking of going with one of your competitors, but because of Issac's patience And diligence, he won me over. He took care of all my needs. Great experience, will recommend to friends and family. Thanks again!

I tell you, I am really satisfied with LifeShield. Me and my family sleep so peaceful, because we stay in a very high crime area but we feel they are no longer our problem.

I was scared to try to do this new installation by myself, but the directions were so easy and tech support was good too, when I called. My system is set up and have encountered no issues as of now.

The person I spoke with was pleasant and knowledgeable.

Answered all our questions, all reminders were great.

Each and every time we activate/deactivate the alarm, I receive an email verifying the action. When close to home I simply acknowledge and delete the notice. This time, however, we were driving 1300 miles away. We set the alarm and left. No email. After travelling halfway, and panic stricken, I called customer support. They were able to confirm that the house was secure and the system had been activated. Customer service and tech were both very attentive to my needs. Thank you for alleviating my stress!

The technical support guy that helped me was awesome! I lost broadband connection to my security system after changing internet companies. Took less than 5 minutes and he checked my system status after reconnecting new modem and I was ready to go!

Customer service has been quick and overly helpful. Best service ever.

Awesome customer service and support.

Satisfied with initial call to order system. Have not installed as of yet, will do soon.

Instructions on how to turn the motion sensor chime "off" and "on". Also, how to uncheck the "bypass" box (I was instructed simply to arm and disarm the system, and it would clear the check from the box).

Customer support was extremely helpful.

I am very happy with the system, the internet and phone connections. I just wish my city (Philadelphia) was as efficient as your organization. I am still waiting for the city to give me an ID number so I can finish the monitoring. They cashed my check for $50 several weeks ago but have not processed the registration number.

Tim, great guy with selling me your product. Really knows all about what he is selling. Technical support A plus. Had to call several times. Very nice. They never rush you or make you feel dumb if you do not understand. Great work. Do not change a thing. I already sent someone your way... I hope you can track who I talked to and give them a good job gesture.

Easy to install. Tech support is very knowledgeable.

It is always very easy to get a hold of someone whenever I need help. I'm very happy with the level of service I receive.

I was notified that the alarm system was disconnected. I fixed and is ok now. Thank you

Great Service. One call took care of my concern.

Was having issues with account login access and after numerous attempts, I called technical support who was able to provide guidance and access without difficulty. Technical support was knowledgeable and assisted while I downloaded new browser software and then tested the system to confirm access prior to my logging in which later revealed no difficulties.

Matt was patient and very helpful in setting up my new camera. He stayed on the phone for over 30 minutes to help me troubleshoot my problem and got me back online with no problem.

Sales agent Mr. Timothy ** did a very good job at selling the product. I hope it is as good as promised.

We needed to provide a certificate to our insurance company that the system is installed and monitored. Your representative immediately emailed the form we needed, and explained that we could also find it at LifeShield.com.

Very helpful. Everyone is so willing to help and answer all the questions I have!

I had a sensor that was not functioning correctly and after troubleshooting it was determined that the sensor needed to be replaced, shipped old sensor and a new sensor is being shipped, thanks.

Master code reset - They were very friendly.. little to no wait.

The tech that I dealt with was outstanding and very knowledgeable about the equipment. He did a great job with the problem at hand. Thanks.

The person who helped me was able to solve my problem quickly and satisfactorily.

I can always get somebody on the phone if I need any troubleshooting help. System has been working great ever since installation which I did myself. I'm a big fan of the app.

Great job identifying the problem quickly. I appreciate the knowledge of the representative who assisted me. She was very professional and polite. Couldn't ask for more!

Notified by cell phone at 11:02. System showing 2 codes. Monitoring service called us at 11:03 regarding codes and requesting approval to call police and fire department. Great response in one minute!

The customer agent who helped me was very helpful all throughout. I know that LifeShield has a good reputation but I wanted to find out how different it was from other security companies so I had a lot of questions. I had to make sure I would be getting the best security for my new house and the agent was able to answer all of it and ease my apprehension. I got the package for 60 months and I know that I won't be sorry. He was so kind to give me a lot of incentives. I am very, very happy with my experience with LifeShield's customer service. Awesome job!

The rep was very helpful during the installation of the cameras.

I was not able to arm the system due to the main base not coming on. The technical staff was very helpful in providing assistance in a timely manner.

Great customer service. Answered all of my questions so far.

I needed to order 3 window sensors, was taken care of very quickly without any problems. Very satisfied with associates.

Best security company. Easily to install and very low cost.

Best service. All issues resolved with my system setup. Great job.

I had a recent burglary "scare" and how it was handled is just how I want my security company to handle these things. I am very happy to be a customer of Life Shield.

Technician was very helpful and friendly. Resolved issue fully within 10 minutes.

Helped me with passcode and payment.

Added fire protection. The instructions were a little different than the monitor names.

When I received my LifeShield System a few months ago, I had a sensor that I could not get to work. Then last week, I had the batteries go out in another sensor so I bought 2 sets and fixed the one, but called LifeShield and you helped me get the sensor that never worked, working!!!! Thank you!