ADT Self Setup Reviews

I was very pleased with my recent experience. I was having trouble false alarms, and the gentleman with service was very helpful and answered all my questions. So far, so good. Thanks LifeShield.

The person who assisted me was patient and extremely helpful. He knew exactly what to do and since I am not computer literate, his job was cut out for him. I had considered canceling my account but his help explained a lot to me and the use of my security system. I think I may now be satisfied.

LifeShield Base and Touchpad indicates "Not Ready." Garage door and front bedroom sensors were lost. A Repeater has shipped since these sensors are not within 30 feet. When Repeater is received Lifeshield will walk me through the installation via phone.

I needed to reinstall equipment after I moved. First contact - I was helped promptly and sent new double sided tape. Second contact - Was helped quickly and courteously.

Very good service.

Very professional service from your staff. They were good with the information that was requested as well being helpful. I would also like to say that the young who I spoke with help me and updated on some new feature that I was not aware of, which made it a lot more easier for me.

So far I am pretty satisfied with the LifeShield service. The only issue I had during the set up process was for the interior camera as I still have not been able to get it to function and streaming live video with the Wi-Fi connection so I ended up just hardwiring it. Also, when there was a firmware update a few days ago my alarm originally was armed and was left disarmed after the update when complete, I was not giving any type of notification also. However, when I called to report the issue they handled it very quickly and emailed me letting me know the issue was addressed. Overall I am very satisfied and have recommended LifeShield to others.

So far service is great... just wish they had a special on the outside cameras. I would like to buy 2 outdoor cameras but not for $180 a piece. You need to have a buy one get 1 free or at least buy 1 get 1 half off.

Customer service rep was informative, helpful, and professional. She resolved all of my issues.

I recently contacted Lifeshield regarding changing my automatic bill date because of my preference to have my payments taken or earlier. Once we spoke, the gentleman said to me that days aren't able to be changed so I requested to make a payment at a more convenient time on my own. The respectful gentleman also stated, "that wouldn't be practical." Sensor always lose connectivity. I'm very disturbed by this and as a loyal customer of Directv, I expected more.

Though it has taken 3 weeks to get everything in place and working, now that I am finally using the system, I am pleased with it. I must commend the tech department. They were always very patient with me and always found a solution to my problems.

I had some issues with our system. I called tech support. They setup an appointment for a tech to come out. The tech was on-time, friendly, and promptly fixed the issues.

Installation was flawless. Installers were professional and very knowledgeable in helping to operate the system. The system is user friendly, the techs are very patient and professional when contacting them. The value of package and quality of equipment has been the best surprise in changing home security services.

I had called about my alarm system not working since maintenance upgrades were done several weeks ago. The customer service agents were very helpful and kind; however, my complaint is continuing to pay for a system that is not functional, as this is not the first time the system has malfunctioned. It would be greatly appreciated if an adjustment to my bill be made since the system has not been functional. Thank you.

Great installation. Great customer service every time I call. Feel very safe in my home.

I purchased on 6/30. System arrived 7/1 and was self-installed on 7/7. Wireless cameras were not working. Technical support could not figure out the problem. Not satisfied. On 7/8, talked to another tech support rep who offered a suggestion. Meanwhile, seven days had lapsed and I'm still in practice mode. A camera was sent for testing. Test done on 7/13. Success! Also, service was started the same day (I'm no longer in practice mode). Hurray! Now I'm satisfied.

Questions were answered satisfactorily. System in general ok, except minor issues related wall mounted sensor.

So pleased with your support Lady. She resolved my back door security problem quickly and was very courteous.

Tech David was very helpful in helping me setup and register the new door sensor. One of the best CS/Tech I worked with. Thanks a lot David. All the best to you.

My fire alarm/signal detection is lost and my base (upgraded) suddenly stopped working although I still could use the tablet and key fob to set the security. I was so impressed that the person (whose name I can't recall) who helped me was so patient and understanding. It was discovered that I have a faulty sensor and a replacement is already on its way. My base has been fixed. I can't say enough great things about the tech support at LifeShield - thank you!

I'm satisfied with my system and service provided by the installer.

Keypad wasn't working. Jennifer was great.

Camera wireless connection not working.

I am happy with your service.

After describing problem, the rep promptly diagnosed it and guided me thru the solution. Installation process needs to be better explained to the installers. My base unit was mounted under my router, causing excess heat build-up.

Very friendly and professional. Took care of my problem right away.

Twice I came home with the Cap by my door. It triggered the Motion Detector and Alarm went on.

I ordered the LifeShield system several months ago. The installer was confusing and didn't explain the system well. I didn't use the system at all. Yesterday, I called and got a very helpful person on the phone. He talked me through the system and thus, I have armed it for the first time last night. I will try it based on his patient explanations. He is in PA. The system is too expensive. It makes a lot of noise to arm and disarm it. I wish I had not signed a contract for this. If you have any refunds or specials for loyalty - please let me know.

This time I called about my entry keypad not sending commands. I called to get it replaced, again. Well this time I was told that this happens now and then and how to fix it. Now my entry keypad is as good as new. Life is good again.

The representative was very helpful and gave me the information I needed to log into the app. The only thing I wish she would've done differently was told me which letters were uppercase and which were lowercase. I did not know any were uppercase until I saw it come up on my alert texts.

I wanted to know what the "Do not disturb" message on my console meant and how to get rid of it. The Tech on the line was very knowledgeable and help me solve the issue.

The monitor was flashing and it read Failure report status. I contacted GCI and immediately was transferred to a worker. When I explained the information, they scheduled an appt. for two days later. This was perfect for me.

Sensor not connecting. The technician was able to help me with my alarm system. Each representative that I spoke with was professional and courteous.

The system was on reset over and over again. I called three times. The third time I talked to a gentleman who took care of the problem. I then received a follow-up, call a few days later checking to see if the problem was resolved. Very impressed and happy it had been fixed. Thank you.

Your person was very helpful in explaining how to reboot the tablet. One quick call was all that was needed.

Kind, courteous, was able to resolve my issues.

Service was very excellent and helpful.

From the first day of install until now, the company and their equipment have failed us. First, they have DirecTV installers who don't really understand the system and give false information or complete the install incorrectly. They used the magnets from our ADT system with the LifeShield sensors without telling us and which caused the system to fail later. Had to call customer service and send them a picture so they could see the problem. Promised to send a replacement and they never sent it. Also promised a credit and it never happened. Had to call again for a replacement, rep apologized and sent replacement and it took forever. Next the motion sensor fell off the wall, then the front door magnet fell off the door. Called customer service again and they think the magnet fell because the door is steel. Funny it wasn't a problem for the first 3 months. Rep promised to send more double sided tape and spacers for the sensors.

My cord wouldn't stay connected to the iPad. They replaced the cord and iPad.

My wife accidentally set the alarm off on her way out. I got a call from central station but I forgot my security pass code. Anyway they directed me to customer service where I was helped right away and was able to get my pass code by answering a couple of simple security questions. We recently purchased our first house and this is the first security system I have ever bought on my own. I have been very pleased from the easy installation to the good customer support team. They are always available and always know how to solve any problem or answer any question I have had. To be honest the installation process was almost too easy. I kept calling for help during the install because I just kept thinking I was missing something because it was all so simple. Really great product and company.

Add a pin number for my guests. It was done very quickly and professionally.

Luis was very good and did a good job. Very happy.

When I was told that the wireless system was self-install, I got concerned. I told the rep when I placed the initial order, I had my concerns. Told her that I was not that literate in this area. She said it was easy and that if I had concerns that I could call and get step by step guidance over the phone. Well, if I did not have Daniel's help, who assisted me via phone I never would get it done. We were not able to connect the windows due to the window frame was aluminum. How would I know this if I did not have help.

I am completely satisfied with my service.

She help with an issue and I got results.

I was very pleased with the rep that helped me get my system back up and running after installing a new internet service. Also my base and key fob was not working and he solved that issue as well, while being extremely professional.

The representative was very helpful and friendly. She helped me to get my system back to normal. Thanks so much for taking the time to walk me through the process of resetting the system.

I called the tech line to see what is up with my tablet control panel. He was very helpful in walking me through each test process. We determined it was defective and he ordered a replacement immediately. He also took the time to walk me through what to expect and when. Great Guy!!

My credit card received two bills from LifeShield, both dated the day. It turned out that one was from LifeShield. The other was from DTV. When the system was ordered, they may have told me that detail, but I forgot.

Customer service very helpful and friendly, she was a pleasure.

Motion detector going off without anybody being home. Replaced with new one.

I was unable to access my account remotely and customer service walked me through the process.

Everything was great. Very smooth and matter was handled.

I am ok with the service. I still haven't gotten my keypad or base working yet. It was my fault. I didn't get home until late. So I wasn't home to get my equipment fixed so I couldn't physically go to the keypad or base. Overall I am satisfied.

I just received my system today (a day early). I am extremely impressed with the fact that the devices were already synced and were very easy to install. I have done all of the windows and doors and will do the remaining items this weekend. Both sales and technical support have been very professional and helpful. Very satisfied.

The CSR was very informative, patient and friendly. Signed up yesterday so have yet to receive equipment.

Our system continue to go down. The rep fixed it quickly and courteous.

The sensor located in the Master Bath is evidently located too far away from the modem and it has trouble picking it up. The Master Bath sensor has been disconnected and the security system seems to be working fine. I was told that LifeShield is working on a Repeater that will be available soon and they will contact all their customers that are having this issue so that it can be corrected. At this time our Home Security System is not a complete functioning system.

I called as I was unhappy that when the alarm goes off I do not get a notice. I was told by Liz that she will look into it and she did and called me back the same day. I was also upset that the camera does not record continuous, and waiting for that reply.

I called since I have not seen the $10 credit on DirecTV bill as promised when I ordered my security system in February. The rep reviewed my account, handled my records, gave me the credit on this month's bill and gave me credit on my security account to make up for past credit that was never applied.

Excellent job. Personnel always polite and explain without making me feel dumb. And I never feel rushed, like someone else is more important than my needs. Thanks again for all the help. Where I live we have frequent storms and power surges. It causes me usually to reset equipment. It's nice to know I can call for help and get it.

Tablet was not connected to the internet because I had gotten a new modem. Agent connected tablet to internet for me.

The representative I spoke with late last night was extremely thorough, patient and generally concerned with my issue. This was my first time to call in and I was extremely pleased to be able to quickly speak with a live representative who answered all of my questions and provided additional informative information.

False fire alert, no chime sound from doors and windows. The representative told me how to activate the chimes when doors and windows are open. He also was able to direct me how to make the screen dim when the alarm is set at night. He told me it is possible that the battery in the smoke detector near the fire sensor needs to be changed. I have not done that yet but will try it.

I was very pleased with the technician's placement of the security system in our home. The only problem we have right now is we started to enter our address info and the whole thing disappeared on the tablet so we couldn't complete it. I know we have to give this info as far as our address and how to get to our home for the police to be able to get there quickly but the info disappeared before we got it done. Otherwise, the young man who set up the system was very polite and knowledgeable.

The representative is helping me get a new motion detector and base. She has been very helpful.

Had trouble keeping motion detector on the wall.

Was having trouble with my autokey opener.

Helped to solve tech problems. Always helpful and considerate.

I contacted technical service with a question regarding downloading your app to a Tracfone. Your rep thought I could, but was unable to actually confirm that I could.

Needed a new keychain. Called and it was shipped on June 30 and received on July 3. I had a small problem connecting to system, but it was fixed within minutes when I called for help. I was very pleased that the keychain arrived promptly and connected so quickly.

We encountered an alarm when our password would not disarm our regular alarm after entering our home. After verifying everything was safe, the alarm was finally turned off by the remote unit. A phone call from the technician revealed a glitch from loss of broadband was the cause and I was satisfied.

Ordered the security professional system on 7/2. System arrived at door later in the day on 7/3 even though we were told since was holiday weekend it may take longer. System hookup was very easy and the directions were very straightforward. Had to call the morning of the 5th as control base was blinking yellow. Called customer service and was 2nd in queue and they had option for call back which I selected. Tech support called back and the issues were quickly addressed as I had two sensors that were not placed and the system was showing as lost. Devices were removed and the system was right back to green. Have been up and connected for about a day now and still learning the system and features but like what I have seen thus far. Far exceeded my expectations and would recommend to anyone looking for a security system for their home.

Getting Sub Station and Camera back on line. Great experience with technical support.

Completely satisfied with the help I received.

Update my information - She was very helpful.

Security panel on wall went out but went out completely (no lights). System is still working and touchpad is good. I was able to get it up and active again with help from customer service/tech support. I was informed that they are having issues with the panels and that they were working on a fix and will replace them as soon as possible. That made me feel better knowing I wasn't the only one with this problem.

Young lady was very polite, and extremely helpful in setting up my new camera.

Requested email change and it happen.

Overcharged on monthly payment.

I have experienced a host of issues with my new LifeShield equipment. Within 3 months of new install, we've already replaced the touchpad and a window sensor, the latter of which remains problematic. That said, Customer Support reps have remained consummately professional and very friendly throughout all calls and I am very impressed with them as a group. The equipment remains very much a shaky proposition.

I was not sure about how to replace battery in door sensors. I can't believe I had to do this already. I'm replacing all the batteries. If one is weak they're all weak. I can't take that chance. Thanks for the warning.

Called a couple of time about keypad. Final it was new keypad. After a couple of weeks and no new keypad I called again. Tech said maybe it forgotten and she ordered another. It got here now. All is well.

We have been very happy with customer service the LifeShield has provided us since we have had our alarm system. We have had to call quite a few times due to not receiving a lot of information from our installer. He was not informative about our equipment so we have had to make a lot of calls to learn as we go. We have had to reset our system since our main device is too far from our internet box, have to replace a sensor, but all were taken care of with ease through the customer service or tech service. Thank you.

I was trying to reconnect after a power outage. I couldn't get online b/c I couldn't remember the correct user name. I called and ** helped with the whole process and now it is well.

Very good system.

Perfect & fast. Thank you. Good job!!!!

Since the first day we got service with LifeShield our lives have been very secure. The service is excellent and the monthly price is very reasonable. Whenever we have a technical issue the support team help us right away. I would highly recommend my family and friends to get service.

The young woman who helped me purchase 2 additional cameras was very helpful and made sure I paid the newly lowered sale price. She was very competent and pleasant.

Thanks for your prompt service. We received our device in good condition (4B KeyFob Transmitter -LFSFOB401). We will refer you to other customers because of your excellent and prompt response to our request. We enjoy doing business with your company. There are not very many companies that demonstrates this expertise. Thank you again.

The only thing that went wrong was getting it out of practice mode. It took about 3 weeks after calling in permit number. Had to call about 4 times.

My keychain remotes broke and when I called for a replacement the customer service rep was very helpful and it only took a few minutes to order. When I called to activate them the person who took my call was extremely helpful and efficient. She also helped with a sensor that I got new batteries for.

Sirs I have to tell you I am very very displeased!!! And angry as I'm sure you can check, with all the calls I've made to complain this is ridiculous! I've had to call every week and state that the camera in my package doesn't work and it was replaced - also the tablet! And it was also replaced but!!! I was afraid to leave my home this morning as I couldn't disarm my system via the tablet? And it still isnt working.

Tech was very helpful. Equipment failed.

Needed help adding camera. The associate was very helpful.

I have been traveling. Service has been disconnected. (Not your fault or my fault) I will not be back until Aug 1. I cannot address this issue until I come back. I am sure it is an easy fix, I have reported this to you and you should have notes in the file. So again nobody's fault just inconvenient because I am on the road and not present. Storm knocked elec and system did not reset.

Info/ billing - Willing to help me.

My keypad quit working. I called and ** told me what to do to restore the keypad. ** was very helpful and courteous.

Excellent customer service.

I tried using the touch-pad to reset my keypad with no success; my user guide did not have any suggested trouble shooting tips either. So I called customer service and spoke to **? I believe that was his name and he walked me through resetting my keypad by removing the batteries and placing them back in. Had that been in my booklet it would have made my life a little less stressful, but all in all it all worked out. Thank you **!

Service rep was very helpful and professional. Was truly interested in taking care of my problem.

I wanted to bypass a sensor to leave one window open for an evaporative cooler fan to work properly and arm the rest of the house. I received excellent help. Thank you.

I had multiple problems and each was answered very quickly.

I am very disappointed in the service that I have received from this product. I have had to call about this product many, many times. I do not feel safe with this system. I have to repair it myself. I have to climb up on ladders to get to the stuff, I have never had this experience before.

Last week there was a break-in at my home. I have the LifeShield Wireless Security system in place. While the alarm sounded within the home, I was neither alerted about the break-in by central command nor contacted by the police. When I contacted LifeShield to report this issue it took four days for a supervisor to call me back. The explanation from the "permit department" was that my system was on "practice mode". This despite the fact that I had received a permit with the city police and communicated the permit number orally with LifeShield when obtained back in August 2014 (also when I began the security service).

I ordered a keychain remote 1 week ago - never received it and the problem is no one sent me a email telling me the order was pending. That's not good for customer relations. Communication with customers is important for a business.

Easy to use.

When our key chain fob broke, we called to have it replaced. The customer service skills of the agent were very professional and most helpful. LifeShield replaced the fob at no additional charge and that impressed me. I am thankful for the great service and fantastic product.

Love the product, easy to install, great customer service experience.

I spoke to ** who said my system is still with the permit division. As weeks go by and now two months later, my security system continues to be in practice mode. He understood my frustration that if this continues to remain in practice mode, it's the same as having no security system. He gave me a month's credit to offset the dissatisfied service that my wife and I have been going through.

My cameras are hardly working. Either they freeze up or never load when trying to see what's going on with my home or it's disconnected all the time. If y'all can't fix this y'all can come and get this bc it's not worth the money at all. I'll go with another company if this continues and y'all trap ppl in a contract for yrs making them all these promises like your system is the best which is far from that.

The keypad had the above message. Checked all sensors and everything was fine. Called LifeShield and was directed to check the battery in the siren sensor - removed and reinstalled. Ultimately, the problem was that the keypad and the main unit were not in sync. Reset the main unit and all was fine. Thank you.

Called to upgrade my service. Will be happening in August so as long as it goes as promised we should have no problems.

I like your concern and help each time I call. Your representatives are knowledgeable and professional.

The alarm system has had an alarming number of glitches. From waking us up at night due to the control center losing connectivity w/ the siren to the system being down which prevented us from entering the security code needed to enter our own home. To say that I am deeply disappointed at the quality of this system barely hints at my frustration. Am considering canceling my service even if I have to file a disputed w/ my credit card company. The service I am receiving is not remotely the experience I was promised or was expecting.

I called because I received an email saying my system had been disconnected. I got very worried and concerned. My phone experience with ** was very helpful. It turned out Comcast was doing extensive work in my area. I would have been more happy if LifeShield Security would have called me instead of sending me an email.

** helped me get the info I needed. However it would be nice to know a desktop is the best way to finish with the onboarding system.

After LifeShield's recent upgrade, started receiving alert that system was not alarmed at 11 PM. Called to inquire why starting to receive these alerts and was told that the alert was selected. We never selected such an alert and it just started a few days ago. Mystery as to how alert happened but is now removed.

Camera not located.

The keypad stopped working after a brief power failure, but your tech was very helpful and walked me through the fix. Very friendly and helpful experience.

Always there and awesome experience.

Was not able to update my cc exp date online, was receiving an error msg, so I had to call cust service for assistance. Please fix your website to allow one to update, revise their cc info. Called the toll-free # and ended up w/ sales. The sales person then had to take the time to forward my call to customer service. This is inefficient for both your company and your customers. In your phone tree prompts, you might want to provide an additional option besides "technical support" to get to cust service/billing, since technical support in my mind means that one is having problems w/ their equipment. Another option is to change the greeting to say for technical and/or customer service, press 4.

Reset system remotely and now it's working.

They failed to inform the sheriff's office that it was a false alarm, after I was told they would. The Deputy wasted his time responding to the call. Wolf Wolf get the point.

The tech that came out on Tues, June 23 was very knowledgeable & courteous.

Representative was very helpful and easy to work with. He solved our problem effectively.

Very helpful and helped me resolve my issue seamlessly. Great Customer Service!

The rep who helped me was responsive to my needs and was very helpful.

Console would not set alarm but disconnect. It's working fine now. Thanks.

Keypad conveyed error which I could not fix. The representative walked me through the process and repair was accomplished.

I made a request to drop the camera off my account but was denied.

My alarm settings had gone crazy and I called the customer service phone number. I did not have to wait very long for a representative to answer. She proceeded to ask me how she could help and I explained my problem, she put me on hold and somehow the connection was lost. So I called again and the next representative was able to reset my system and everything was fine. When I hung up from that call I discovered that the first young woman had tried to call me back. Later in the evening my alarm started sending about a 5 note chime every 20 seconds or so. Finally after about 20 minutes I called in again and the young man who helped me was able to reset the alarm again and told me to reset the base using the red reset button. So far everything has been working fine again.

I spoke with 2 technicians - both were helpful, pleasant and courteous. After installation of my security system, I was in Europe for 7 weeks. On my return, the touchpad which was working perfectly when I left was blank except for "Scanning" and "Add a network." After considerable effort in rebooting and completing new information in the touchpad, nothing was successful. My touchpad is being replaced. Thank you for the superb technical assistance.

Very easy to follow instructions helped along by a great service rep.

Every time that I call the customer service is outstanding! The only issue I have had is that no one has called me about being in practice mode going on a few weeks now. The person on the phone did say he was escalating the matter so we shall see.

Everything was easy to setup and painless. If I had a question or problem emailed or called and they were right there ready to help. It is a fantastic system. Even my wife is getting the hang of it. Nice and fast. She loves the remote to arm and disarm.

I was having a lot of problems with lost communications with my sensors. The representative recommended I separate my base unit from my modem and router and that solved the problem.

Customer service was very helpful. He walked me through the steps I needed to do to get the touchpad working.

I am now satisfied. Had a minor problem but it was corrected in a timely manner. One thing that concerns me -- I have been charged for last month and I didn't get my service started until Tuesday, June 23, 2015. The person I talked to said that my account will be credited. Other than that, I am ok. Prayerfully, everything will continue to go well.

Explained that the tablet left on at all times may update apps and use data.

We've had a problem for a few months with a sensor that kept saying the patio door was open when it was not, thus making it impossible to arm the system. I spoke to a few different representatives, all of whom tried their best to help, one suggesting I send photos of the door in question. I tried, but the LifeShield e-mail account would not take a file that large. Next suggestion was that I was sent a new sensor. I spoke to ** when trying to install the new sensor, and he was very helpful.

Your customer/tech service person was able to "FIX" the problem rather quickly BUT I did not give it 4 or 5 STARS because I was VERY UNHAPPY that the problem occurred in the first place!

When my apartment was broken into, I had called several others security companies. But only Life shield' s representative was informative and personable. It was easy to install and technical support is always available. I feel safe.

Thank you very much for helping me with our motion sensor. It was flashing red. It keep on showing up on our pad. We did not know why it was doing this so I call tech support.

Mr. ** was an excellent representative and took his time to explain everything. His expertise was outstanding and I would highly recommend him if I knew others would have the chance to speak with him to gather information.

** arrived on time and was so professional and kind. This is the kind of representation every company should strive for. He not only provided me with outstanding customer service, but took time (and patience) to explain how to properly take advantage of all the extra benefits that my new alarm system offers. I'll not only recommend LifeShield, but I anticipate being a lifelong customer. Thanks in part to ** and his love of his job and belief in your company.

Lost smoke detector on the console. Took down and took the battery out and it is fine now.

It's real good service. Thanks.

Was very disappointed that I have to wait a week for someone to come. My daughter and I live alone and the system is very comforting to me. But sensors keep falling off, and one acting crazy. Called and tried to get sooner appt. - just feel like they could get to me sooner!

I called to be sure my alarm system was working correctly, as I had a loss of internet service and also electrical problems. All is working now and hope this ends my false alarms. The girl I spoke to was very polite and helpful. Thank you.