ADT Self Setup Reviews

Was helpful and sent the necessary supplies to help with my installation issue.

I get great service and help, when I call to get the help, that I need. Thank you.

Extremely happy with the service and products. Easy to install and there is always someone there to help.

I didn't have to wait long for a rep to answer. He was super helpful with the multiple issues we had. He was very polite & knowledgeable. My only problems are I wish Lifeshield could offer the exact phone #'s that will call me if my alarm goes off instead of some random 800 # calling me. Also, my second remote was not activated so it never worked which was disappointing. No issues involved the rep though.

I think the installer was great. He did an excellent job with explaining the service and installation. Excellent!!!

We have been old customers of Life Shield. We must have had our system for about 5 years and we needed to upgrade the system. I called the customer service and they were very understanding. They mailed me the new system in two days and we installed it last weekend. I called them to check whether everything worked alright and each time I talked to the technical support or customer service, they were very courteous and patient with me.

I ordered 2 Slim Door and Window Sensors. I installed the first one without any issues. However, the second one would not synch. I called support, and with their help, decided the sensor was bad. I have a replacement coming with little effort on my part.

Great experience with your tech services dept.

Representative was able to help me soon. Wait time was slightly longer but I received the information I needed. I thought I was calling the technical support time though they were not able to help with my specific question. However, they directed me to the appropriate section.

Easy to install and operate. No wait times when I needed to call in and get support.

I am mostly satisfied with the service and installation I have received from LifeShield thus far. I was not happy to billed for services I had not yet received then told, even though I was charged twice, I could only be reimbursed for one premature payment.

We have a sensor on our patio sliding glass doors. A friend slammed the door shut, causing the sensor to fall off. I reinstalled the sensor, but it would not work properly. I then called Life Shield customer service. The technician talked me through the process of opening up the sensor, pushing and releasing the "little" black knob inside the sensor until the "base" beeped. She then talked me through the process of deleting that sensor, reinstalling it (via of the Tablet), replacing it to its original position and testing it. Now the sensor works fine. Hats off to your customer service tech. She was a lifesaver, as we going out of town for the night and needed to arm our system.

Tech did his job well and efficiently.

Professional and concise. Right to the problem. Problem solved.

The installation was handled very efficiently and without problems. I have experienced nothing that would be of concern to me and I am very happy with the service. I have called customer service several times and have had very good service from them. In other words, I am very satisfied.

Calling about taking it out of practice mode I only experienced slight resistance when the girl said she had to see if I needed to register with my county even though I said I had. I am not sure if I waited for her to confirm my registration or in fact that I had to. The second time I called it was about the "no power on keypad" error message to which I was assured was because it was in wireless mode. That girl was super sweet.

Thank you for all your kind assistance. I have this system for my disabled daughter, and you are kind to her.

We got this system because of the promise of the cellular connection, in case other 2 internet and phone line connection would be cut or not functioning. Unfortunately, it is not true representation from LifeShield Home security system (which is connected to the DirecTV company). I found out that after days at the time, and perhaps weeks, that our system had NO SERVICE and NO SIM CARD meaning that our Base was not connected through CELLULAR.

I was having a problem with one of my cameras going off-line and being unable to re-establish the feed so I called tech support for help. I was told there had been some sort of upgrade/update and a server was down which was causing a problem. I was told the problem should be resolved shortly. Everything was handled very politely and professionally. But it would still be nice to be notified about this kind of situation so I don't go crazy thinking that there's a problem at my end. Thank you.

** Helped me yesterday, he was very caring and very professional.

I am a new user but so far I am impressed.

I was helped quickly and accurately to connect the system again.

The called was answered right away and help me solve the problem until I was satisfied.

Peace of mind at a fair price. I have recommended Lifelock to someone (**) who will be calling today or tomorrow to sign up.

I needed some help installing sensors, technician was extremely helpful.

On 3/29/15 I had the worst experience with LifeShield I ever had but today 3/31/15 the rep restored some faith - very friendly and helpful. My first experience I was left in the dark with my security system not working but next technician work magic.

I had occasion to contact your Tech Dept. regarding my system disarming, I was assisted promptly and the Service Tech helped me get back online. He solved what problems he could. I have had issues since installation with the system randomly going to standby on its own, but that was not my issue during this call.

Tech offered fast, accurate advice to fix problem I was having.

Thank you for being patient with me while helping me and explaining the system to me.

Great service, had a problem setting up my fire detection sensor. Call they had me up and running in a matter of minutes.

Operator took me step by step to solve the problem.

I had a magnet become disconnected leading to a reported alarm, however, no one heard the alarm in the house. The representative assisted with fixing the problem & verifying the sensor working. However, it is still a mystery why the alarm was not heard in the house (3 people were in the house) & neither call was answered to verify all was ok. No police came to the house to our knowledge. I will have to look into this further to make sure all is working properly. The representative was unable to give any info except that "more than likely, the second contact was called & verified." This was not the case. :-(

I am very satisfied with your employees but your system makes me wonder if I chose the wrong one. I'm not happy with the system. I have to call your office at least once or twice a week.

Base station always drops sensors. Agent could really not help other than say, "move base station closer to sensors" which is physically impossible. Installer should have known this but didn't care. And you people are not much help in resolving the issue. You got your money so to heck with the customer.

Very timely, friendly customer service. Fast and right on point.

Always pleased with your troubleshooting and quick problem solving with our issues. Thanks.

** who helped me reset my password was very helpful and very accommodating. If you have more staff like her, everything will be easy with your customers. I'm giving her 5 stars for making me at ease with my issue and understanding right away what I need.

Kind, customer oriented, efficient - a real winner.

LifeShield outdoor cameras stopped working on wireless mode but okay when hardwired. Found they needed to be upgraded. We had a policy for any broken parts to be covered. It's good to know not only my home is protected by LifeShield but my LifeShield equipment too!

My outdoor camera is permanently mounted. It quit working months ago with a broadband outage. I cannot take it down to plug it into their modem with a cable so it's just broke and useless. The system quits working every time the internet quits (as expected as it is a internet based system) but does not come back online until you disconnect cables, remove batteries etc to do a reset. So today there's a broadband outage, again. The broadband is back online but my LifeShield system is not because it has to be disconnected and reconnected to reset as before to work again and since there is no one home to do this for a few days, well I'm just SOL.

I put a new router in and the technician was very helpful in getting my system up and running.

Very happy, thank you **.

** was very polite and helpful. He changed the secondary number.

Called about my tablet not working, he ran a test, nothing changed, he immediately put a new one in the mail. Great support, good customer service.

The time of night I called I really wasn't expecting to get any thing other than an automated machine. It was well after 12 am in the morning. The man I talked to was very efficient and polite. My problem was fixed within 5 minutes.

I receive an email stating I needed to update my payment method but I could not get through on my password. I telephoned the company and received the message to please call back during business hours and it was early in the morning and then again in the afternoon. A very pleasant young woman called me the next day and provided the service that I needed. Thank You.

** was awesome. She was competent, courteous, and got me up and running quickly. Thanks.

Unable to print out monitoring certificate. I am very satisfied with the tech support. The situation was remedied while I was on the phone.

I haven't had the pleasure of installing the system as of yet. However if the system is anything close to the customer service I have received I will be highly satisfied. Great service and price, I look forward to a lasting relationship with LifeShield!

I was calling about a billing question, the employee was very helpful and quickly resolved my issue to my complete satisfaction. I was impressed with his customer service.

I am not happy with the service from the company at all. They automatically renew the contract after three years and charges $70 early termination fee. The customer service was terrible! When the equipment was broken and called, they just transferred me to different departments. So MAD with the company!

Excellent services. Provided fast shipping and easy setup.

Feel safe. With Time Warner had not sensors for windows. With Lifeshield have everything. A great company!!

When we first spoke with a salesman regarding your service, he told us we would be getting 2 cameras (which we did) and that our price would be $44.99 per month (which it was ---at least at first). My complaint is this: the amount of our service was increased to $54.12 which of course is automatically deducted from our bank account. We were NEVER informed of this increase... stupid me, I just assumed that the payment was the same until I really looked at my account details yesterday. I immediately called and truthfully had a very nice customer service representative who looked at the account and told me that we were now being charged for the cameras.

The people on the phone were very nice. They tried to troubleshoot the problem. They should have been able to discontinue my service. The second rep ** had to properly install system. I had already been rob-- window broken, valuables stolen! The alarm is constantly a broadband outage... The camera do not load on the internet. I have given every card for billing, too many incidences! I would like the tech ** to re-exam the broadband and camera or know how to stop the no service system.

The system got to my house 10 hours after the technician arrived, so he said call and make another appointment which we did; four days later and no show. I called and they said it was for Tuesday (which was wrong, they sent an email saying tech would be here on Monday). He did show up today and basically knew nothing about the system and left twice; the second time was after he was on technical support line for an hour. The system didn't work when he left and he left all the boxes everywhere, manuals on couch, didn't hook up motion detection. Then he says make another appointment. So we're supposed to take three days off now and it's all their incompetence.

New key fob doesn't work. Battery keeps dying.

I was very pleased with the ease of the installation and how the product has met my needs. My order came in the following day, the setup was a breeze and customer service was pretty good when I had a few questions along my installation. They had great reviews online from other customers and so far I have been happy with their service.

All went well with the installation.

Technical assistance was excellent.

Order arrived in only two days, installing everything tomorrow.

The customer service was very helpful and solved my reset problem on my security system. Easy as a piece of cake.

My tablet still showed it was in practice mode and I had broadband issues. Both issues were resolved by second tier support.

I thought my widows were open but it was a faulty alert.

The system was very easy to install and has nice Mobile phone functions. Having the touch pad is nice since the system can be armed and disarmed anywhere in the house.

Wonderful system and up to date technology!!

I called customer support to help set up my system for use. The technician was extremely helpful, knowledgeable and patient.

I don't know about the billing practices of other security companies, but life shield does not accept check (via bill pay) as a form of payment. I used their service for close to 3 years, but may not renew again.

So far I am very happy with your service and your security system.

** was very helpful and polite; however, the party she transferred me to failed to answer the phone after I had held for 10 minutes. At that time I chose to hang up and have not called in again to have my technical question answered. At this point I have no need to have that question answered.

My son installed everything and used the tablet to access everything online that we needed. We had some trouble with the camera because our wifi didn't have a high enough upload speed - so need to use the Ethernet, but it works! We love the ease of use with the added security for our family.

After having ADT for 6 years without issue I decided to give LifeShield a try since they are a DIRECTV company. My system was installed yesterday and have had nothing but problems. The Fire sensor was installed in the wrong location, turns out it's suppose to be installed no more than 3" away from the smoke detector. It was installed almost 12' away. The sensor is also faulty and neither DIRECTV or LifeShield wanted to do anything to correct. They actually told me that I need to relocate the fire sensor myself. They installed the sensor with strong adhesive and it ripped the texture and paint off my ceiling. They don't care. The tech was suppose to be a state certified tech but doesn't even know that the sensor should be right next to the smoke sector since it doesn't detect smoke but rather the alarm sound from the smoke detector.

The alarm was not functioning due to a problem with the magnetic field. The technician moved the alarms down on the door and they worked just fine. He stated there could be a nail in the frame of the door that was interfering with the signal. All is working very well and I am very pleased with the service I got today. I also got a new receiver in my bedroom as I had been having the picture stop up to 3 seconds and this occurred about 10 times an hour. Seems to be working fine now. This technician is very knowledgeable and is very polite.

I called about excess notifications by sms and email. System went awry. Ms. ** walked me through remote setup and communicated with relative who was at main home location. She artfully corrected problem and assisted us to re-install the system. She was a pleasure to talk to and knowledgeable. She provided first-rate customer service.

I was very pleased with your sales rep that sold us the system and the technical support I received when I needed help setting up the system. It was very refreshing to see that there are still a few companies out there that know what customer service is about and know how to deliver proper and courteous customer service in a timely manner.

I have had my system in Florida for 2 1/2 years. I have had no problems until recently. Verizon had some type of internet problem for two days which left my system disconnected. My IP cameras and thermostat continued to work properly during Verizon's problem. I was told by technician that even if I had the cellular option I could not communicate with the alarm system. So I am happy with the knowledgeable technician and not happy with the impotent system. I hope this is fixed on future systems.

My fire alarm went off due to us frying potatoes. They called very quickly after it triggered my security alarm. They also called my number and my wife’s number. I was very pleased know that if it had been a real emergency that it would have been handled quickly.

The only problem that I have had is that my # 10 window sensor would not receive my Wi-Fi signal (very weak). This sensor is the farthest one from the router. We can live with this problem. It would be nice if there was a signal booster from the router.

I reviewed a promo in the mail and decided to do some research. After poking around on the Internet I found out the value of this system versus what others offer is top tier. Installation was a breeze. After I hooked the base up, I fired up the touchpad and started getting my window and door sensors installed. That was a little tricky since the arrow on the magnet is kind of small but I managed to get them installed. I love how interactive the entire system is. It feels very secure. The live feed on the app is awesome. All in all, 5 stars.

We like the system and service. We feel more comfortable in our home or away.

I called to order my security system, and I received excellent customer service on the phone. I have a great package at an amazing price! So glad I called! I can't wait for it to arrive so my husband can install it!

Ordered 2 batteries for my handsets. Everything went well, very pleased.

The employee that signed me up was incredibly helpful. I heard about this service through DirecTV. I have had no problems with DirecTV ever, and am excited that the customer service that I receive from them is the same i receive from you!

I was able to set up 10 sensors in an hour. I love the app; knowing exactly what time a door or window has been opened gives me peace of mind while I'm at work. I'm still learning how to customize the settings to fit my needs; I wish the set-up guide was more in depth. This is my first security system, and I plan to bring it with me wherever I move next.

Signing up for service with Bill as the customer service rep was easy and pleasurable. He was very helpful and knowledgeable about the company.

When the customer service guy ended up giving me the wrong number, Mike in the Tech Dept was awesome. Even fixed my sensor all in one call. I wish I could talk to him every time.

The young man was very helpful and he was able to fix my problems. He was also very polite and kind.

Have been extremely pleased with customer service ... As a new customer, I have called several times, every time was a good experience.

Representative was cordial and between us, we couldn't get the keypad back online. He said he'd send prepaid label to return product and an new one was on the way.

Very professional and courteous. Helped me get back online.

We have experienced problems with the sensors not sounding when the doors were opened/closed; talking with Mike and another Tech determined that there is a firmware and communication problem between the sensors and the base station and the keypad. Both problems were handled to our satisfaction. We are awaiting a replacement keypad to be delivered this week.

I switch to life shield, big mistake. They promised a lot of things and never delivered, and one of the worst things customer service is lousy. First week 1 sensor fell off, promise me to install security cameras outside, but it's their policy that they do not installing because they dont get a ladder but it's funny because directv came out to install, oh yeah you know whether to do the satellite dish, now I'm stuck for 3 years.

I'm happy with the system and service and would recommend LifeShield. ONE THING THOUGH... I have my LifeShield remote on my remote car key ring. I would suggest recessing the 3 buttons deeper on the remote to keep from accidentally hitting them with the car key while the remote is in your pocket and causing a false "panic" alarm... which has happened to me recently resulting in a visit by the police.

The items received are the items I requested and expected. Thanks.

LifeShield sent equipment in a very timely manner, their support team has been very helpful and always available. I accidentally set off the alarm and the alarm company called immediately to find out what the emergency was.

As always, tech support was there to look up my account when I had a problem. It turned out to be "user error" but they were professional and helpful as they always are. I would recommend Lifeshield to anyone looking for a security system.

The account manager and the customer representative were very helpful and made the price adjustment existing customers deserve based on the new contract tiers. Thanks!

I'm very disappointed with LifeShield at this point, I can't download app and now I can't or don't receive email notifications! It's starting to be one problem after the next.

We received an offer from DirecTV for a home alarm. Bill was great to work with in getting us everything we need, including any discounts. Christina helped me set up our online account. Superb customer service and would recommend to anyone!

Very knowledgeable staff, and extremely helpful!

I spoke to several customer support people yesterday, 2/23/2015. As a new customer who just installed LifeShield, and I naturally had a few questions. All agents were very friendly, supportive and knowledgeable. That said, I would like to mention Ashley, one of the agents I spoke to. She was outstanding - superb expert in the system, highly patient and very friendly.

New customer switching from ADT and the services you offer are so much more!

I should have known from the beginning, but I tried to give them a chance. It started with calling them to get information on their products and services. The customer service representative insisted upon trying to get my credit card information and get me on a contract, without me even making a decision to go with their services. After putting a supervisor on the phone, who attempted to do the same thing, I eventually just hung up. But I received an email from DirecTv about LifeShield, so I figured I would try again. So I called back, ordered the service, set up an installation date and assumed things would be fine.

I was ordering the alarm system and the rep was very helpful and nice.

I scheduled an appointment to have a security system install through DirecTV (DirecTV now owns LifeShield). I also purchased additional sensors for my system. The technician came within an acceptable time of the appointment. I began asking question to confirm what I had been told by the LifeShield employee when I ordered the system. The technician could not confirm anything and told me the opposite on many things. He called his supervisor and he came to my home. The supervisor also could not confirm any of the issues.

LifeShield is great. I am so glad I picked your company.

The value and service were great and value added.

Key ring remote would not reset. Operator was very helpful, courteous, and polite.

One of my glass break detectors was acting up, but I was able to set the alarm. After I left the house, I received a call that the alarm went off due to the detector. The first attempt to reach me was unsuccessful, so Lifeshield dispatched the police (as they were supposed to do), then helped remove the detector from my system and reset the alarm.

The young lady I spoke to on the phone was one of the most pleasant people I have spoken to. Very accommodating & helpful. Thank you.

Switched ISPs from CenturyLink to SuddenLink. Homeview Cameras needed to be updated due to new SID / Password. System would not accept new info. Tech support lady was unbelievably patient while we tried several methods for re-connecting cameras. Finally realized that my new SID was 19 characters (due to a "-" that was required) and your system accepts maximum of 18 characters. Now contacting SuddenLink to find out how to change my SID. This could be considered a LifeShield issue, but I have no issue whatsoever with your support. This lady was AWESOME!

Any time I have an occasion to call, I am always treated with the utmost respect and the problem is always handled professionally.

Received low battery alerts from my base unit. The support representative ordered a replacement battery for me and gave directions on how to turn off alerts until battery arrives.

Edwin was absolutely knowledgeable, effective, and patient. He has provided the best help I have ever received at Lifeshield, after all these years.

Technical support is very helpful.

Gateway was indicating the system is disconnected. Unable to access account information. Tom was great addressing and resolving the problem.

Forgot my code. Helped with code and we were having a window alarm problem.

Could not properly install the second camera. Tech was very patient, helpful and solved problem.

It took me a long time to make a decision who should I chose for an alarm service. I made the right decision. The service is great and the self installation was easy.

I switched services from another company because I wasn't happy with their customer service. From the moment I called LifeShield I was very happy. Every time I call with a question the LifeShield is very helpful, patient, and has great product knowledge. I have already recommended LifeShield to family.

Activating new remote and window alarms. Successfully helped my Brother-in-law activate some additions to my security system.

I received an offer for LifeShield in the mail from DirecTV. The top package offered says it includes two wireless cameras. There is also an image of the security touchpad displaying camera views on the screen. One of those views depicts an outdoor scene which shows a patio area and gives the impression that the image is from a camera mounted outdoors. Only after I had confirmed my new account did the DirecTV representative ("Brian") refer to the two cameras as "indoor cameras". I asked why the mailer didn't identify the cameras as indoor only and I suggested that it was misleading. That's when I got the sales pitch for the $159 outdoor camera as an additional purchase, with an offer of a $100 discount because of the confusing information represented in the mailer. I accepted the offer for the discounted outdoor camera.

The associate was amazing. Fixed the problem and was very courteous throughout the entire process.

We bought the system, but then we could not get it hooked up because it would not work with our modem. There was no technical support in our area, so we returned the equipment. They kept billing our credit card and it was a mess to get them to stop.

I have nothing but issues and they don't want to solve them. My sensors are always saying lost. They are there and right where they should be but still saying lost. They are huge and white. Most window frames are silver or bronze. I ordered enough to cover all my windows. I was three short, they want to charge me $20 each for 3 more! I was suppose to get 3 months free. Oh those three months I wasn't being monitored!

My camera was not working and they help me fix it, Mike and John were great.

I was very pleased with the service that I received. The rep walked me through the process that needed to take place.

The account is under my husband's name, but he was away and I had a problem of no internet service for the system. I had Internet for my computer so I called customer service and got the best service ever! My problem was resolved efficiently!

I deactivated my account because of vacation leave or medical necessity. I wanted to reinstall after I consented with my phone service provider that I needed my system back in working order. It took a month for me to realize that the system has to be on and I had to pay for my service instead of saving money by turning it off. After much phone conversations and tech support with three or four phone reps, I immediately activated it back on.

The technicians I talked with were always patient. It took a while before I understood how to activate the system. My questions were always answered. All staff I talked with were professionals.

Satisfied. They solved my problem.

I was receiving email saying my net was going in and out. So I called to check why this was because it showed my net was up. After talking with someone there I check with my internet Company and I was lose internet from time to time but never knew I was. Thank you for all your help.

System did not reboot after outage. Needed to disconnect and reconnect equipment to remedy same.

Kristina (Tech Support) - She was very helpful, professional and courteous. 2 thumbs up!

The rep solved both of my issues with billing and technical support and was very professional.

The tech that helped me was very friendly and tracked the problem to my camera hardware.

I was very pleased with your customer service department. They answered all of my questions and took care of my account in a timely manner. I will be recommending your service to relatives and other people in the neighborhood. Thank you for the amazing service.

Keypad would no recognize my code. We tried a couple of things that didn't work and the rep placed an order for a replacement.

Had excellent and timely support from both your sales and technical support staff. New to the system but so far am impressed. If that experience continues, will recommend to others.

Have received timely callbacks and all issues resolved.

Called to get my system back in running order. Agent was very helpful and patient with me, as she walked me step by step through the process.

I seem to lose power to the devices often (Internet or battery failure). When I call technical support, I feel am being rushed off the phone. :-( It would be nice if someone took the time to actually sit down and review why this is happening.

I had a fire going in fireplace and the wind got up real high and the smoke went down my chimney and that's why I got a call from Life Shield, everything is fine.

The technician's explanation made sense to me.

The help associate did everything that was needed to get my security system activated.

The set-up was so easy and the camera has very good quality.

My call to LifeShield was to get guidance and instructions on how to changed my user information as I had forgotten my monitoring passcode. The Rep's were very pleasant and knowledgeable. I appreciated their assistance and expertise. Thank you!

Good service. I love the system.

Technician told me to unplug and reboot ....worked perfectly! Thank you!

Professional, knowledgeable, and fantastic customer service.

The best company hands down.

Ordering was easy and the technology that LifeShield provides is very advanced in comparison to other home security systems on the market. I really look forward to never having to use my system but having peace of mind while away from my home. Thanks LifeShield!

I called in yesterday to see about continuing my service with Lifeshield. I was helped with great customer service. I hope that all that was promised is actually how it happens.

Representative was very nice and helpful. We had two key chains that we never used. We were able to switch them for 2 window/door sensors. Thank you.

I had a question about getting the chime to operate when a door is opened when the alarm is not activated. I got the answer very quickly though the service tech was a little hard to understand.

When you try to get in on Safari to the log in site, you have to update your Safari. I found out that my Safari is up to date and speaking to your personnel that your system is more apt if you use Google Chrome instead of Safari.

We received an alert regarding the temperature going below 45 degrees - thus a furnace problem. I spoke with several members of the tech staff and was most impressed that if they did not know the answer, they consulted with someone else to be sure.

Would give 5 stars, but no one returned my call the first time at LifeShield Security, and I had to call again. The person who assisted me did clear up the problem quickly.

I guess it's my fault for signing a 5 year contract without reading the fine print that you cannot cancel service. I had it for about a year and actually never even set up to have the system monitored by anyone. However, I moved to a high rise building that has 24 hour security and therefore doesn't allow security systems in the units because potential noise problems. I called to cancel my service and was told the only way out of my contract was to pay the remaining 4 years in full. It cost me over $1600 to cancel my service. Then to make matters worse they continued to debit my account the next month for my monthly bill. I was told they must have "forgotten to cancel my service". How do you take $1600 from me and forget to cancel my service. This is the worst company I have ever dealt with. Buyer beware!!!

Called customer service and a human answered the phone. He had my issue resolved in less than 5 minutes and was very polite and respectful. Thank you.

I am very happy with the customer service I get with LifeShield. If I ever have an issue, they guide me every step of the way until it is resolved. I always recommend them to my friends and family. Thank you for great service.

For your next generation keychains, please change design. Off button is too high. It gets pressed in pocket or purse and remains pressed. I went through 4 batteries in 2 months until I realized.

Billing, camera, technical support... all of it was awesome.

Push key chain remote and alarm would go off. Contacted LifeShield and the person I talked to said they would send a new remote.

I have a second control panel with sensors that I had not installed. The sensors for second control panel were not activated. The tech corrected this problem and system is up and running. Thanks!

I am very happy with our LifeShield service.

I called yesterday with some questions about troubleshooting some of the devices in my package from LifeShield. Tori was a wonderful and patient person who walked me through all the questions I had, step-by-step. I would give LifeShield 5 stars here, except that the install of my system (6 window/door monitors, 1 video camera, 1 fire monitor, 1 motion detector, 1 base, 1 keypad) took over 4 hours between the customer service call and the poorly-written instructions. Several of the instructions were spot-on, but several of them (specifically the video camera, motion sensor, and fire detector) were incongruous with the devices or the LifeShield website/app. I still don't know if my fire monitor works and my video camera will only function when plugged into the ethernet cable.

I am extremely pleased with the level and quality of service Life Shield provides. Their products are easy to work and I love that I can access my account on my phone to activate or deactivate my alarm system.

Reported that a sensor had quit working. Customer service tech tried to fix it at first. But after my returned call, they simply was sending out a new sensor.

IA light was flashing on my Control and I called LifeShield about that. I was told that the flashing light was to remind me to check my Smoke Alarms.

Been a customer for four years. System works flawlessly.

Customer Service was good and helpful.

Cameras lost connection to base. After telephone conversation and diagnostics with service tech two cameras replaced. I needed further assistance with the installation of one of the cameras. The base console needed to be reset. The tech Carlos was very helpful and professional.

Customer Service was very helpful with the return of a key chain remote that wasn't compatible with my system. Offered to send the correct unit asap.

Excellent service and help line staff.

General meltdown of old equipment. Called to cancel. I was guided through a quick presentation by 3 of your customer representatives and signed up for another 3 year contract. Received intelligent, cogent answers to my questions.

When I signed up - 2 years ago - I wanted the wireless system as a backup but never received it. Whenever I call I get the same answer that it is in back order. The only reason I am still using this system is because I am stuck with the contract. I feel like the sales tricks people to sign up for the longer term contract and don't deliver what was promised. Very disappointed.

Called and was told internet outages had occurred; was told to inquire about outages with my internet provider. Since I am out of town, won't be able to do anything until I am home unless my daughter can reset the device.

The agent knew exactly what the problem was and how to correct it. She was very professional and courteous.

All technicians were very courteous and helpful. I was only frustrated with the unit not working and being without a security system while I had to wait for a new one the next day. And also that I had to climb to reset the sensors. I would have preferred a technician coming on site to manage this directly. And now the battery is low. And after only a month?!

We LOVE Life Shield. I was cooking and our fire alarms were going off too long so Life Shield called my cell to make sure everything was ok. I gave them the wrong code on accident and without making me suspicious at all, they sent the police and fire dept just to be sure there wasn't a fire, and I was who I said I was. Makes me feel so safe!! Would HIGHLY recommend!

Solved problem quickly.

Very good service.

Trouble with a sensor + keychain remote. The Techs that I have worked with on these issues and whenever I have worked with your company, the employees have always gone out of their way to ensure my complete satisfaction.

My console wan't fully functioning and one of your representative listened to my situation. He was kindly replacing my console. I appreciate it. Thanks.

Representative was informed, pleasant and very helpful.

My console broke, was replaced, thank you. My door alarm stopped working, was replaced promptly. Thank you!!

Although it took me a while to understand what your tech was saying to me, in the end, he was completely correct in analyzing the problem.

Called to inquire when I would receive my keyring as the tracking number came up as usps not ups as sent. Received today @ 1.13.14.

RMA - Replace Lifeshield Touchpad: Easy handling of the exchange of the broken unit, took only a couple of questions until it was clear it is not fixable remotely.

Been having problems with one of my outdoor cameras. Couldn't get the issue corrected, so your rep is sending a replacement. Appreciated the effort he made, and not having to go through a hassle to get item replaced.

I was a little frustrated that LifeSheild could not fax me my certificate. Other than that, the representative was very nice.

Battery for Base station - Tech person very helpful.

Replacing a sensor received good consumer service.

Loss of internet connection causing the need to reset the base unit.

I am happy with Life Shield experiences and installation process, which is very simple.

The customer service rep. handled my problem effectively and efficiently. Thanks.

Base has been losing internet for the last three weeks. Have talked to 3 different tech's with three different solutions. Will see if the last one works.

The person, Matt, I was fortunate enough to have help me with my problem with my system, helped tremendously and get it up and running again. He also helped reset changes necessary. He was helpful, patient and knowledgeable.

It was a great pleasure calling and speaking to the woman in customer service. She made this problem very easy to solve and was very helpful. It's a great comfort having Lifeshield as our home security system and having the comfort of feeling secured in our home.