ADT Self Setup Reviews

I thought the cats chewed through the ethernet wire. Turns out it was the power cord... but apparently they didn't chew through either and the system was restored remotely before I got home that day. It was easy getting through to someone for help which made me happy and I was very pleased with the service altogether. Thanks.

I had no internet so tech support walked me through resetting the unit. We were done in 5 minutes.

The person I talked to 6 days ago said she was mailing me the form and she never did it. I called two days ago to get someone to send it over the computer. I will be getting it on its way this afternoon.

I love have the system and the price was right for my budget.

Everyone I spoke with was knowledgeable and helpful.

The gentleman that I spoke with was very helpful with the reasoning why my keypad may not be working. I was not at home at the time so he gave me suggestions to try when I did get home and his first suggestion worked!!! Very pleased with service!

I recently upgraded my system. I was getting emails stating that my alarm system (old one) was unplugged. I called to cancel my old system. It took about 15 minutes and I was transferred twice.

Very positive experience as a new customer. We have had some issues with connectivity of our items (unfortunately had to buy a new router) but things have improved significantly since. We are hoping things will completely resolve in the next couple of weeks. We will let you know if not!

The representative was very helpful and patient in answering my questions.

I have been having trouble with this system since it have been installed. Yesterday called to have all sensors ID and put online. I am hearing an alarm that says my repeater is not working at this time... while I'm writing this. The repeater was to solve my problems with the sensors, but still I have problems. I need you to fix it or take the system out. I would like to hear from someone in-charge.

Called in regarding Bundle for Security and TV. Also spoke with Tech about changing to Ooma for phone service.

I got all of my questions and concerns answered. He was very courteous and nice.

The system does not work. Keypad has never works and I get emails about things not functioning.

SMS notifications quit without reason. I don't know, but it works now.

The representative was very patient, caring and professional. I received all the help I need. A very satisfied customer.

On 9/11/15, we experienced a technical issue and we called tech support. The technician was very patient even with a loud crying baby in the background. He diligently walked through the instruction of how to reset my equipment. That was extremely helpful because it resolved the issue. Thank you LifeShield.

The wait time for someone to answer your call is unreasonably long. Once they answer the representative made me feel like their number one customer! Very attentive to my needs and knowledgeable about LifeShield product. I definitely spoke with a customer service professional!

Good service, good people.

The technician that assisted me was very efficient.

The service that was provided to me was great... no complaints.

Well taken care of with one phone call.

It works good for a while then for no apparent reason it says door is open. The last time I called the tech said it was my base box. I had to reset it. This is second time I have to reset it.

My greatest frustration is the complete lack of concern you show for long established customers. Happy customers are supposed to be your best marketing tool. Why do you ignore us? Further, the world has evolved greatly since Ingrid first introduced its systems some ten years ago. The world is now awash in security systems, many with greater features and also home automation components. Standing still in the current marketplace is virtually admitting defeat. You spend too much redoing over and over your website. The one you had in 2009 was better than the several since. How many customers actually use your site to find weather? (The same weather that still does not display properly on the console.) Or use your bogus crime maps?

My Key fob keeps falling apart. The representative informed me that I should get coverage on my equipment, she would replace the key fob. Now I have insurance on my equipment and it was replaced.

We keep having to reset the keypad, remove batteries, cut all power sources from it then plug back in and add batteries. Other than the keypad everything else seems to be working ok.

The girl that helped me was very knowledgeable and patient. She did a good job.

I was in a foul mood & the agent was able to remain calm & diffuse the situation while addressing the problem without regard to how long it took. I appreciated his time & patience. My experience with the agent last night was exemplary compared to some of the bad experiences I've had with his colleagues. He should be promoted to trainer.

Door alarm was not working and the tech helped me to get it working.

On-line access - Sent me a temporary password and explained why I had difficulty logging on.

All of the representatives that I've spoken with are courteous and professional.

Associate was able to fix the problem for us right away.

When I purchased the system the appointment was made and the tech who was sent did not know how to install LifeShield so I had to wait an additional 3 weeks before the system was installed and since then it has not worked properly. My alarm goes off whenever I set it on away so it is of no use to me when I am not at home. It also goes off sometimes when it is on stay in middle of night when there is not any problems but scares me at 3:00AM. I have an appointment for the 10th to see if they can figure out what is going on because right now I am paying for something I cannot use so I am VERY DISSATISFIED and ready to cancel due to issues that they do not seem to be able to correct!

First you need to be aware that you will be required to pull your own permits and pay your own permit fees for monitoring. This is not part of the advertising upfront. I was told my system would be active in one week. It still is not monitored. The technician did not install the system properly and I had to fix contacts because they were not properly aligned. A customer service rep prevented me from speaking to a manager when I called about the issues. I had to contact DirecTV's home office line to get in through another channel and be able to speak to someone at Lifeshield who would actually help me. Nothing but runaround and difficulties from LifeShield. I'm very unhappy and I have three years worth of contract to look forward to. Be aware of the requirements and make sure you have everything in writing and clearly understood before you buy.

I called in because the system was unresponsive. I was instructed to press the reset button on the base unit. That fixed my problem.

Customer service is excellent and why I chose this company. Equipment is up to date and was easy to install. My only complaint so far is there have been a couple of connection issues unrelated to my Wi-Fi. They were however easily resolved by customer service.

I have had nothing but problems with my system since it was installed in January. Until the most recent tech (Boton? He had an Indian accent) no one could solve the issues and I was ready to contact an attorney because we have been paying for service we can't use properly. However, over the labor day weekend I had a tech who went above and beyond to solve the issues and called me each day to give me updates on where we were in the process. It is sad that all the techs can't be so efficient and customer oriented as him, because I would have had my problem solved months ago.

Overall I am happy with the LifeShield product and service. I recently did the self install so I tested each device and have also gauged the responses from technical and customer service staff. I feel that it is a good product.

I received a very professional installation from the technician Rodney. Rodney was on-time, and very knowledgeable about the Life Shield products being installed. He was very courteous and respectful of my home, which is important when you are a very meticulous homeowner. Rodney consistently kept me abreast of the installation status, and educated me on how my customer agreement with LifeShield worked. The installation was completed in a timely manner, and Rodney answered all of my questions and concerns to my satisfaction. Job Well Done Rodney!

I like the ease of installation and operation. Minor problems when starting up but a couple of calls for help and the system was back up and running.

My keypad was not responding. The agent I spoke with was very knowledgeable and solved the problem very quickly. He was very patient and understanding.

Very helpful and could tell me how to solve my problem.

Update the fire protection. I had no problems getting it updated. Everyone there is very helpful.

Had some windows and ext door replaced. Contractor tossed out sensors when he discarded window and door. Needed to replace sensors, but had some trouble activating. Internet was no help - no directions included in box. Live Tech help great!!!

I got a "system disconnected" indication when I tried to arm my system via Android app early Saturday morning. After 15-20 minutes of researching online for info concerning this error, and checking my system for problems (finding none), my system started working, and armed properly. I called mid-Saturday morning to ask if there were any LifeShield system problems which would have caused my problem. The young lady that I spoke with was kinda hard to understand because of her poor English pronunciation, but she insisted that my broadband was down during the time that I was having the problem. I am a retired computer/network professional, and I tried to explain to her that my broadband was never in question, as I logged in via the LifeShield android app to get the error, and used Google search to find what the error meant. She still insisted that my broadband was the problem.

Great customer support. Answers questions quickly and correctly.

Had to give tech support a call concerning an alarm drop. They were very helpful and answered all of my questions.

System was disconnected. It took a day and a half for it to be back online, even after I was told twice that it would be back up within 30-45 minutes. After the 3rd call, I was asked to give them 2 hrs to get it back on. That turned out to be about 4 hrs. Then it was reset to practice mode instead of active.

Severe thunderstorms... many. Disconnected to protect the Security system from voltage damage via spikes. Customer Service "walked me through" reset.

Alarm wasn't coming on and was helped to get back running.

I would recommend this to anyone, great product!!

Very helpful and friendly staff. Sensors were getting list and was offered a range extender.

It was easy and fast.

LifeShield Security is horrible. I received the do it yourself box which I did not expect to happen. They give instructions on how to set things up, but I could never figure it out. It wasn't because I am not smart but because it just was not working. I called to voice my concerns and was told someone would come to help me. No one showed up. I messed with it some more and still couldn't get it to work.

I'm very happy with the help I received, setting up my security again, after Exede shut down everything for upgrade or repair.

I called to find out a billing question and everything was handled quickly with no issues.

Tech support very helpful and courteous.

Service rep did a software update remotely and was a success.

While out of town, was notified LIFESHIELD had disconnected. It remained so for 5 days. Because of some earlier "glitches" I'd had, I cancelled, forgetting I was under a 3 yr contract. I called back while on the road and the reps I spoke with (2 gentlemen name Michael, I believe) could not have been nicer, including the refund of my cancellation fee. I do need some tech support with my system due to my internet which is merely "ok". (FiOptics via Cincinnati Bell) If DirecTV/AT&T can ever be my internet provider, please let me know. Thank you.

Had to call tech support about a problem and the lady I spoke with was very friendly and had me back up and running in no time. I was very pleased with the whole phone call.

When fob stopped working I contacted LifeShield Customer service who arranged for a UPS call tag where upon receipt a replacement would be sent. This did. It happens. 3 weeks after it was delivered I called to find out the status. They entered an order for a replacement. If I had not followed up, I would not have got a replacement.

Always have a good tech to walk me through what needs to be fixed.

System arming but not operating chime or alarm when breached. System needed an update. No notifications were given that system was not operating correctly, except that doors were opened while system was set to arm instant, and nothing happened at all. Not good. Not safe. THIS IS A PROBLEM I WANT TO NEVER EXPERIENCE WITH THIS SYSTEM AGAIN. I bought this system for safety, and I expect it to operate 100% of the time. Tech sent update to get system back to functionality, and I hit reset button. But she said hitting reset would not solve problem without having receive the update too.

I needed help resetting the sensor. It was very easy and the customer service personnel was very concise and polite. It was easier than expected. I really do not have much time to deal with these things and I appreciated her polite and informed, professional attitude. I would recommend your company any time.

Customer service is good and have all the answers but in my case I wanted to give head notice in the system since I am moving like I do in any other company and yours was the only one which told me to call again in the day I move. You should have the ability in the system to note this like all the companies in the USA.

Lost internet connection. The agent help me to get it back.

We are pleased with everything, thanks.

Following an extended power failure, I was receiving multiple error messages. Your technician methodically took me through the steps to re-establish communication with the base station and get internet connection. I've used your technical support 3 or 4 times during the ownership of your product and they are great. They have good customer contact skills, are knowledgeable of the product, and most importantly speak English as a first language.

Instructions for how to fix the fire center (a battery issue) were very clear and technician was very helpful.

System went down because of??? Forgot to mention to rep that camera is intermittent as far as color/black and white?? Don't know why???

After calling tech support, they were able to walk me through various methods to solve the issue. At the end of it all, the issue lay in my Ethernet cable. I truly appreciate the technician, Mike, patience in resolving the issue.

I called Tech Support and spoke with RICHARD. After several "outage" notices & being unable to log in to check the status, I called to get assistance. Richard mentioned a server problem was the culprit, and helped me get logged back in. Not only did he speak to me in plain language--not technical terminology--he was patient, took immediate ownership of the problem, and walked me through step-by-step. This is simply another case where I have been thoroughly satisfied, and know that I made the right choice for my security company several years ago.

Reset Password Task completed successfully!

The alarm didn't sound when I opened a door. Called, but no answer could be found. No problem... I'm assuming the electrical storm/"hurricane" may have affected the system.

The gentleman I spoke with is one that I've spoken with before, and he has the kindest voice and is so patient with me. He is indeed an asset to your company!!!

Spoke with excellent representative for purchase of an indoor camera. She helped with my request and provided thorough knowledge. Most importantly, she was customer-friendly.

Representative from your company I talked to was very professional, was able to solve my problem very quickly. Throughout the whole conversation you seem concerned about getting the problem corrected as quickly as possible.

Troubleshooting Sensor Problems & Assigning New Key Fobs - Richard was courteous, patient, knowledgeable, and explained information several times until I could fully understand it. He assisted with fixing my sensor problems and assigned my two new key fobs. Excellent technical support.

Having both hardware and software problems. Unlike your previous tech support people, CLAYTON solved all issues. You need more folks like him!!!

So far so good. Best wireless security system available.

After contacting LifeShield 3 times prior to our last contact, we FINALLY are satisfied with the outcome.

I spoke with a LifeShield tech named I believe "Peter". He handled the call courteously & professionally. Extremely knowledgeable, willing to help, & solved the problem. He is sending the order - per my acct - at no charge, followed by a confirmation e-mail to ensure no cost & correct items being shipped. He was a prime example of why I have stayed with LifeShield. Absolutely SUPERB SERVICE!

Every time I contact LifeShield I feel like I get a great customer service experience. Not only did my replacement order come in quickly, but when I had issues someone was available quickly to solve the issue.

I am very happy with my services. I feel safe and my family is safe. I watch my grandkids. I know they are safe. Thanks to you. Customer service helped me. I forgot my password.

Because of the layout of my house, installation was not as easy as indicated. My house is over 3000 sf all on 1 level. So we had numerous problems with communication outages because of distances involved. That said, everyone in cust svc & tech support were outstanding. And believe me I talked to a lot them!

Very helpful customer service. Quick shipment of my cameras! Thank you. I've loved LifeShield since I had it installed a few years ago!

I was constantly losing contact with various devices around the house. After you sent me a repeater it solved most problems but I still have two windows that do not work.

The installation was easy and great. Support tech was very helpful.

My overall experience has been good.

I've been having a lot of problems with equipment but I'm satisfied with customer service working with me to resolve these issues. Thank you, thank you, so so so much, hopefully things will improve in the months to come and customer service is awesome.

As I told the operator, it seems I have to change my password a lot on my cellphone app. I don't use it often but every time I do, it doesn't recognize my latest password and I have to call in to get a new one. Time before I was driving and they gave me a 10 digit number and letter password.

Courteous and professional support tech.

I wish LifeShield would take the $10 fee off. Ty.

The Lifeshield tech was helpful in trying to help me figure out why certain events were missing from the log on the website.

The upgrade for my system went just fine yesterday. Joshua was extremely courteous and professional and we could not have had a better installation! I am disappointed that our garage sensor is not in range and I do wish that Joshua was aware of your 'repeater' device that may have solved this issue and now we have to purchase this expensive item. Joshua did, however, warn us in advance about the connectivity issues with the garage distance, so we did have a heads up. If he were aware that perhaps this device may have resolved the issue, would I have been charged for the 'repeater'? Nonetheless, superb work and a fantastic technician! Humble regards.

For many months now, since I decided to use Lifeshield Security services to protect my home, I experienced too many false alarms and equipment failure. Even so, I bought additional equipment that included a blast detector, cellular gateway, two cameras, additional motion sensors, but to no avail. The local police kept responding to "false alarms" that I was warned to a possible $125 fine if it continued. I worked tirelessly with your technical support team for hours on end trying to fix the problems without positive solutions.

We went with LifeShield through a discount with DirecTV. We were very satisfied with the installation. We had a minor delay with live monitoring however it was rectified and we were credited for the delay. So far, so good.

We have had excellent service and the equipment was very easy to install.

They contacted me to see if I needed to stay in practice or go live.

Had the best deal on equipment and service over the other companies I contacted.

We signed up for LifeShield Security system thru DirecTV. This is the WORST system. Every week, since installation there has been an issue with either a window sensor, door sensor or camera not working. We have spent countless hours on the phone with them trying to resolve the issues. Technicians have been out to our house every other week to fix problems. Today a technician tried for 4 hours to get a camera working to no avail. When I tried to cancel due to very poor service, they are still trying to make me pay a cancellation fee. I highly recommend not purchasing this system!

I've had my LifeShield acct for just over 2 weeks; I had an issue with 1 of my sensors & they sent someone out to fix within 3 business days. I love the app; it helps me monitor my house easily while I'm away. I had to obtain a permit from my county sheriff office, the same day I emailed my permit #, they had my system being monitored (that was on a Sunday).

Waiting for the arrival of our system. When we get it hopefully we will be happy with the coverage and help if we need it to install. Everything associated with the experience has been great. Always happy with DirecTV and its associated companies.

Marcus explain everything in details, very professional. Excellent customer service.

Customer service was very professional and skillful. She listen, she understood my situation, she was clear and precise in walking me through the problem area. The situation was cleared up in a moment and I was "back in business", A-ok.

Mike in Pennsylvania was the tech that helped me. He has to be one of or the most dedicated, professional and determined to solve my problem Techs that I have ever had the pleasure of talking with. Mike contacted me the next day to see if I had gotten the problem solved.

My wife was the one who had talk with the tech support person, but all problems were taken care of without any interruptions. They were explained so that the system was reset and back in working order in a timely manner.

Very pleasant and helpful regarding our situation. The customer representative was well informed about the issue we were having setting up our home security system. She was willing to do anything to make the process easy for us.

Customer and Technical service have always been superb, however, we are very disappointed with the amount of time that we've had to spend on continually troubleshooting product issues and interruptions with security services for the past year with absolutely no incentive or special offers to keep us as LifeShield Customers. We spend good money each month to LifeShield and we have researched other Security System Providers whom have better ratings, less expensive, and would provide us with the most important part of all... "Peace of mind".

Continue to have issues with the camera, offline most of the time.

You worked with me to correct. Had issues after updating my router. You guys are awesome.

The technician was amazing -- walked us through the system and took the time to install everything. Just wish the camera was installed with bolts instead of tape, along with the motion sensor too.

Been with LifeShield for 3 years and this was the first time I spoke with someone over the phone who helped me lessen my concern about your service. This time my concern arose after logging into my my account and discovering my service was DOWN; but, my alarm set as if everything was good--VERY CONCERNING! This for sure will be the last mishap with LifeShield. Next time SimpliSafe.

I had a good experience with customer service, they were very helpful and was able to solve my problem.

Technical Glitch - Bypass message on my tablet for front door. Rebooted. All better.

I spoke with a gentleman on 8/21 because my alarm was not producing sound. The gentleman was very nice, professional, respectful and truly tried to help. I am very pleased with the customer service provided by this gentleman. I am disappointed in LifeShield's lack of detailed instruction on how to replace my defective sensor. There should be instructions provided with the package when the sensor arrives including a photo of how to properly mount the sensor. Unfortunately, my replacement sensor for my defective sensor is DEFECTIVE. I am waiting for another replacement.

Service is great and efficient but incentives are abysmal. I have enjoyed the efficiency of the service and representatives in more recent times. My initial experience with LifeShield was characterized by poor communication and misrepresentation. A friend of mine was burglarized on Tuesday 18th August 2015 but I have referred him to ADT and he has signed up with ADT. It is unthinkable that LifeShield currently has no referral benefits for long time existing customers and it appears it has no interest in rewarding loyal customers. So I am currently referring friends and family to LifeShield competitors.

I called because I received an email alerting me that our base unit wasn't plugged in & wasn't sending a signal. I hadn't read the email until a day later. I wondered why I didn't receive a text alert on something like this. I put my name on the call return list since there was a long wait. As promised, I was called back very promptly. The tech checked my system & everything was OK. That matched what I found after logging in to my dashboard. I told the tech my base unit was never unplugged. I was assured everything was OK.

I called about a flashing blue light that I had never seen before. The gentleman I spoke with was very very kind and explained to me what that light was. He was very helpful and courteous.

Faulty tablet. Very helpful and polite agent.

During the first half of the conversation, the contact at LifeShield seemed put out and rather short. She did however, get my issue resolved.

I called in because my service was disconnected. The representative was awesome and stayed on the line until my system was operational. Thank you LifeShield.

The technician talked me through the entire process. He was very thorough and most knowledgeable.

LifeShield probably has the best customer service, ever. Hands down.

Our LifeShield system has disconnected at least twice and the tech support has always been extremely helpful in our getting it back up. Very patient with us as we are very untechnical.

Fire alarm went off out of nowhere. We were just sitting down watching tv when the alarm went off. Called both numbers listed on the screen and nobody was helpful. I never received a call from your company when the alarm went off to confirm if the alarm was false or not, as stated by your representative when I purchased. Also when I received a survey I tried selecting (1) for the lousy service but only sent me to my home page and unable to leave feedback. So the "10" I selected is not true.

My wife called and started the system up. We had not done so and had no idea on how to.

Every person I speak to is very helpful.

Finish setting up the system. Tech support was patient enough to deal with my lack of understanding as a first time user.

Due to broadband outage, I was unable to disarm system once on 7/21/15 and once on 8/11. I had internet access at the time but still unable to disarm in order to leave for work and be on time. Both representatives I spoke with were very helpful and professional and I was able to disarm with the remote after resetting the base unit. I know I spoke with Stacy on 7/21 and Shaniece on 8/11 (didn't ask the spelling of her name).

System disconnected. The representative who helped me, I think it was David, was very professional and helpful.

My credit card number had to be updated. I had a very cordial person on the phone who did that and answered a few more questions for me.

Both young ladies help me with great respect. I like them personally and made sure I got what I need.

Great customer service that will walk you through resolving problems.

The key fob for my system broke. Called to request a new one. Rep said they would FEDEX a new one out with a label to send the old one back. So far, so good. Just called yesterday.

Call to customer service was speedy and professional. I was pleased with the way everything was solved.

The tech who got us back online following the installation of new wireless company was patient and kind. Thank you.

Flashing blue light on keypad for message/alerts needed to be turned off. Told how to turn off from keypad.

Box went offline and notified me. I called and got quick answer to reset the LifeShield wifi box.

Sent notification that alarm was not connected to internet but it was. The tech was great but this alarm system is a nightmare.

If you could just get my name right, I'd be happy. I also hope $40 was a one time charge or else I'd have been better with the competition.

Richard tech support was very kind and very helpful.

Very friendly customer service and helpful with answering questions. Great option for security system.

LifeShield call center employees are very helpful and courteous.

Needed new battery tape. Received them and waiting for new siren.

Tech was friendly, professional, knowledgeable, and efficient. Pleased with Home Shield installation.

Internet not connect to security system. This customer service rep hit it out of the park! She was friendly, direct with her instructions and I was only on the phone with her a few minutes before the problem was solved. I now know what to do if this situation occurs again. She deserves 5 gold stars (or some type of recognition).

App would not connect. Several techs worked with us over a period of time to help resolve the issue.

Great tech rep. Clear, focused, no difficulty.

Tried to setup two cameras, one indoor and one outdoor only to find out that my ISP is too slow to support two cameras. Called Customer Service and after checking with Tech support, the Representative adjusted my account and provided me with the information to send back the unused camera.

Everyone who helped me was extremely courteous and friendly.