ADT Self Setup Reviews

They quickly and professional helped me with what I needed.

My fire sensor came at a reasonable time. The representative that helped me on the phone to set up my sensor was awesome.

I am very pleased with LifeShield except for one thing that happened I did not care for at all. Recently there was a firmware update and no one ever bother to email me or tell me anything about it. For one solid week none of my sensors work and I had to call technical support a total of 5 times to get this matter rectified. Now I am being sent new equipment because the testing done by your tech support showed it to be faulty. That is the only thing I found distressing is lack of communication, lack of calling me back when I was told I would be called back to be informed on the firmware update.

Excellent customer and technical support.

All was ACES!

Door sensor was not working; a new one was sent but it still did not work. They are sending another one.

I just better security for my home.

Happy with the service so far. Not too happy with setting up my own system. I just feel that home security is so important, that LifeShield should invest in installing it for customers. It appears to be cheap, if i can do it, any criminal can diffuse.

System not working.

So far, so good. System was easy to install and set up. Had problems with two of the sensors but tech support assisted with resolving the problem. Wish the volume on the base unit could be lowered for stay and away alerts. Love the mobile app.

The response to a simple question took several hours. I called customer service and got my q answered. I did eventually get the online request within 24 hours.

I needed a certificate for my insurance company. Customer service rep helped me obtain it online. Customer service reps always friendly and helpful. Equipment however has been problematic. Bad sensor, touchpad shuts itself off, breaks in broadband. Delay in installation due to installer not having power cord for keypad.

The system, from the time it was installed, never worked properly. Sensors fell off, system cut out in the middle of the night and also wouldn't always work during the day. When trying to rectify the situation, had to go through management several times before they would finally let me out of the contract. However, to date, I haven't received the promised refund for the equipment I returned in July. It is now October. I have called several times about that as well. Such a disappointment since I love DirecTV.

We had a problem with our keypad and your tech knew exactly what to do to fix the problem.

Problem with system giving a "not ready to arm" message. Saw the aforementioned message, tried to reset everything, called tech support. Agent checked everything, reset the system remotely, said if any further problem, could be a bad sensor, call back.

I had an issue with my internet that cause my system to be knocked offline... even after internet was restored alarm system stayed disconnected. Tech support was very helpful and very efficient.

Garage sensor not working. We had to order a new sensor and when we receive it a repair man will come by and install it at no charge per the tech.

Wonderful tech agent. Being in call center management 7+ years she's a keeper.

Very high recommended for home security system. People are very nice and very helpful.

Carlos was really terrific. He was thorough in his explanations and helping me understand. I have not had this much help before. I've had the system for awhile and have not really been using it. I think now I can and if I have further need of assistance, I will call. He also was helpful in updating my name, (it has changed) and naming the windows and doors so I know which one the system is referring to. So a huge shout-out to Carlos for his wonderful assistance!! I can't thank him enough!!

I called to get help with issues concerning the key chain alarm and some information regarding relocating the inside camera. The rep was very polite, patient and professional.

Customer service is wonderful, I call them and they pick up right away. They answer all the question and so polite.

We installed a new modem/router & needed to reset our cameras because they weren't working. Talked with Peter and he walked me through the process and stayed on the line until everything was up and running. Appreciated his patience and clear direction.

I was away from home. I was told my den side window alarm sounded -- but the window was opened and closed back within one minute. I have not been back home since it happened so I do not know if it was all a malfunction with the plastic stick-on or if someone actually opened and closed the window within one minute. The police were called but they did not get back to you -- so you said all must be ok. We'll see.

New ISP told me I need to have security checked before and after the change. Doug (I think) was extremely helpful in answering questions related to that and questions using the mobile app. We are still having problems with false alarms due to our 15 # cats, though, so when our contract is up we will NOT be using your services anymore.

I replace my windows so I had to remove the sensors. When I put them back on 3 did not work. Your technicians worked very hard to help me get them to work. We tried many different ways to get them to work. The technicians were very patient with me and spent a great deal of time helping me. When we still could not get them to work, they sent me new ones. I truly appreciated the time and the patience they spent with me.

Contacted regarding discount to reflect on Directv bill and Tom helped connect the accounts, post the discount with no questions asked. We had Directv on the line while speaking with him and Directv said they were trying to contact LifeShield, no answer. Yet I call and got a rep. I stated my issue and he resolved it, no questions asked - as Directv kept questioning us as if we were not speaking the truth. As we have stated before and told Directv president rep, customer service through Directv needs to collaborate with the trainers for LifeShield customer service reps to improve their service. As LifeShield is a subsidiary of Directv, Directv needs to at least match the service its subs provide and the two are night and day. Good job LifeShield.

Called and ask for new box for my system. It came in one day. Awesome service. Love you guys.

Young lady that helped answer all my questions was very informative and pleasant to speak with.

Patio window 1 is lost again. The technician was very helpful and friendly. I am not sure if that sensor is any good. My clock on the tablet is an hour off, it's 12:38 it says 1:38.

The rep I FINALLY talked to was GREAT, but I had to go through AT&T to get the correct phone number because your website info is useless. I had called the number listed twice and got recordings. I requested callbacks and got zilch. I'm not at all impressed with your company. The components are shoddy - the motion sensor fell off the wall shortly after it was put there - and the carbon monoxide detector was faulty. The agent I talked to said he'd send me a new one, but I had to call back about two weeks later because I hadn't received it. There was a record of the call but no mention of my request. And I paid for "monitoring" for months without knowing till September that there *was no monitoring going on* because of the lack of the permit I didn't know I was supposed to have. When my contract with you expires, I'm getting ADT.

We have had LifeShield for approx 9 months and have had nothing but problems. I have called about 20 times and still no resolution. Paying every month and have not had 1 month with no issues!! Was told a supervisor would call me, have never received a call!!

My key chain for my alarm system has stopped working unless I am right on top of the router box. Was working before. I bought a new battery and it worked for a month and went back to doing the same thing. Went back to the battery store. They tested it and said it has a full charge but the sensor looked worn. I asked for a new one since I have only had since May 28th of this year. And they agreed to send me a new one.

Awesome job resolving my issues with the system!!

Low battery messages in GC or handset. Contacted the Customer Service and they kindly replace it. Contacted again to determine direction and he was very helpful.

We had a false alarm. Call center called and was very professional.

My keypad is not working, the first representative was not helpful and after 15 minutes I ended the call. I immediately called back, got a new representative, and she solved my problem in less than five minutes. I believe her name was Nia. Had I spoken with her first my feelings would be slightly different than they are about my overall satisfaction.

Technical support - Everything went very good.

I am satisfied with LifeShield Security, I am presently going online to get instructions on how to set alarm, etc. Too much information at the time of installation to remember.

When the LifeShield Security rep came to explain to my wife and me, the DirecTV installation team was there at the same time. The instructions by LifeShield's rep was not sufficient and he knew it... He gave me a card and we attempted to arrange a time where he would come back and go over in detail the setup. As to the equipment, it seems to be excellent... As to the setup, after several calls to get the rep to come back, we gave up and have had the equipment for 18 months or so, it has not been activated other than it is operating and is useless to us. The charge of $285 for us to cancel what we haven't been able to use is excessive and leaves a 'bad taste' with LifeShield. I sent 2 emails to cancel the service (3-12-2015 and 09-11-2015) which were ignored, so I called yesterday to cancel and spent the time on the phone as necessary. Your phone reps for the cancellation service were exemplary.

The CSR was a great help to me - I had several issues and he was able to help me resolve them all.

Motion detector stopped working, only 5 mos old. Replaced battery per your instructions to no avail. Still won't work. Not good!!

Good service. However, a few issues with the equipment at first but it was quickly resolved with knowledgeable agents. I would recommend this product to my friends.

On sat, 10/10/15, my cat set our alarm off. LifeShield promptly called to see if all was alright. And although and even though I told them it was ok and what had happened our city ambulance had showed up. Not sure if they come automatically or not but if LifeShield sent them I'm glad they did. You never know nowadays.

Your customer service is horrible. I can't wait until my contract is complete.

Young man was very informative and knowledgeable. He helped me solve my issues.

Representatives were very helpful especially the call on 10/11.

I called customer service on 10/9 to check on whether my alarm work on a battery or cellular frequency. The rep that I spoke to was very helpful and acknowledge what I had called for and offered to send me a battery to change now that we are in the fall season. Thank you LifeShield for great service!!

Although I requested that LifeShield notify DirecTV on 6/1/2015 that I am a customer of LifeShield, and should receive a $10/ month credit, this was not done at that time. Hopefully this was taken care of correctly yesterday when I called again.

Fantastic customer service. Refunded all of my payments when found to not have been monitoring since installation.

I am ok about my service with you all. And if I have a problem I can call customer service. Otherwise, everything is fine.

System doesn't work. No cell signal even with 5 bars on my ATT phones.

From the initial order to date. I am not very happy with this system or the agents who handled the order or my phone calls re: issues. I have been given incorrect information from the start. First, I was promised an outdoor camera, which later was told it wasn't part of the package. Then I was told about the practice period for which I called several times to go live and was told several different times it would be tomorrow. And tomorrow was 3 weeks later when I raised hell about it. My system has intermittent service for whichever called about several times. I really want to get rid of this whole thing because it probably won't work when I really need it. Come get this thing and void my contract PLEASE!

Called about the blinking blue light. Person was very helpful and kind.

Very helpful in diagnosis of bad sensor and replacement of sensor.

Had trouble reconnecting to LifeShield. The technician was very helpful. We had it fixed in no time at all. I certainly know for a fact that this system works.

Spoke with Shandra about my issues with the service. She was extremely helpful and professional. She got us out of "Practice Mode" and onto "Live". On another matter, I think this system is awful. The components are cheap. I am very sorry I left ADT for LifeShield. Very, very sorry. I feel I was sold a "bill of goods" and that the system in no way lives up to its claims and marketing materials. Once the junky system finally works, I will try to see if I can in any way get out of the deal.

I had to call to update my credit card info. I tried doing it online, but was entering the incorrect login info. I tried asking for an email to let me know what my login info was, but a return email was never sent.

Key pad not working. Called support, got a new one. Seem like this one working right. Called customer support or service. Could not get working right. I got upset (mad). Took batteries out. Left out all night. Till next day, seems like a problem. Still there.

Items of system not communicating with each other. I continue to have flashing blue light on wall console. iPad will not accept my security code.

I forgot his name, but the man I spoke with was extremely helpful. He was thorough, checked all avenues, and solved the problem in a timely manner. When I heard we would need another box, I thought, "Oh no, we can't afford that." But he said he would send the repeater free of charge. (That was music to my ears!) I am extremely satisfied with LifeShield and all of the services I have received from them thus far.

Setting up life shield equipment. Needed questions answered on different ways to monitor our system.

My system was disconnected due to an unknown technical glitch. It was a complicated solution and your technical support person was very well informed on the procedures to get it back online. There were no issues and it got fixed correctly the first time.

I would say that the individuals I spoke with on the phone yesterday were fantastic and really helped!! I am a little concerned that I've had my system unplugged for 2 weeks and no one called to check out why.

Resetting the original keypad - Quick and very courteous.

I like having protection and everyone is always nice. The only problem I have is that I keep getting power outages and not sure why.

My app and Mobile pad were stating that they were disconnected. The only way I could set or disable my alarm was from the keypad.

I was having technical difficulties with my camera... totally my issue but the tech rep was very nice and helped me out.

When I call customer support for technical issues, they are very helpful. The response center was also helpful when my alarm went off. Kind enough to remain on the line. I gave 4 stars because my alarm has went off twice for no reason. The first time, the response center did not get the signal. I had to call 911 on my own. There was no weather problems or any other explanation found as to why it went off. I set if off myself once because I did not disarm in time and could not disarm using the console or the key fob. I had to remove the battery from the alarm unit.

This is the first time we have had a security system. It has been a little over a month and we are totally pleased.

Your tech solved the problem, but I feel I have had too many issues with your home security system. Half the time when I secure my home I'm not sure if the system is working.

Keypad not working. Unplugged, removed batteries and reset. Now it works well. But l have one door sensor that keeps losing signal. Is it too much gap?

Called because I couldn't change my password on your website. Person I talked to was courteous and reset my password pretty quickly while informing me that the web and mobile sites were having problems and that I couldn't log in at the moment.

I had the system installed in June. I called three times to have the security system "activated" so we would receive our "armed certificate". The system was not made active until July 31st but I was charged the full price for June AND July even though my house was not "protected" by Lifeshield during those months. They so graciously gave me a ONE month credit for the TWO months I was not active. Also, in July, I had to have the back door sensor replaced as it failed to work. In August, I had to have the fire sensor replaced. I also had to have a "repeater" sent to my house because tech support said I was too far away from a cell tower to receive signal. I live two and a half blocks from a cell tower. When I told the girl from tech support that, she proceeded to tell me it was my cable connection failing to work. I have Time Warner Cable which is the best internet company in my area.

The staff was helpful, helped me get my discount with Directv and also met my need to adjust my plan.

The service agent I spoke with was very helpful and courteous. Issue was corrected this morning.

Great company. Keep up the good work.

Camera was disconnected due to new modem. Needed to reconnect to new internet provider and password.

I thought it is not worth it initially due to some few technical challenges faced. After working with support and resolving back in business and it is definitely worth it for the monthly fee you pay.

After 7 months of without problems, I am now experiencing disconnects of my front door. This system was installed by a DirecTV installer and is 28 feet from the door. Due to power and internet connections this is as close as possible. The keypad is 23 feet from the door. Why? What can be done to correct this? Is a booster available? Please help.

My broadband was shutting down and then restarting after a few minutes to hours. He said LifeShield's end was OK and to check with my broadband supplier. I had checked with them before I called LifeShield after they said their side was OK and check with LifeShield. After LifeShield told me to call my supplier again I did and they corrected the problem.

We had a connection problem that was expertly fixed but there's this alarm box that almost constantly produces a crackling noise. Very annoying. Thank you for this opportunity.

Called tech support because our tablet and camera was not working. After we went through all the steps to correct the problem the issue ended up being the Cox modem. The guy that helped us was very patient and courteous trying to resolve the problem. We was very satisfied.

I called customer service regarding the keypad not functioning. After a few minutes, the service agent had the keypad working and it has remained working.

I have called on several occasions and the response has been very informative and helpful. Initially, I had to return console, remote and camera because they did not work. New ones were shipped to previous address, so this delayed installation. I also got different responses on how to return shipment and was told that I would be charged if they did not receive non-working items. I have since had the alarm system installed and like that it is easy to operate but disappointed that I do not always receive email notifications on the status as it is set up to do so.

Very helpful and clear on explaining what I am doing.

I called with questions to clarify my contract agreement & re the start up procedure. My CS rep was patient & respectful. She knows the company. She was not reading from a script. We had a real conversation.

Camera problem - Technician's name sounds like Vee. He was patient and helpful.

Great customer service and support.

We had some initial problems but it has been corrected and so far we have been satisfied with the alarm service.

Need to work the map in this area. Never worked...

On Sept. 30, we had to change our password on our WiFi. Upon talking with a representative, we reset our alarm system and my phone. That was not only professional but friendly with all questions asked.

I've had to call technical support several times (due to being a new customer & learning the system) and each time the representative has been extremely helpful and professional!

Feel secure with system at hand 24/7.

The reps really know what they're doing, especially the tech folks!

If I could give it -5 I would. This company is horrible. I was charged $450 by my city from false alarms that I didn't know was happening until I got the bill in the mail. LifeShield let a customer get repeated false alarms over the span of 2 weeks without even checking up to see what was going on. So not only let me be charged that they also will not let me out of my contract unless I pay them $500. WTF. They don't care about their customers. They just want your money. Not to mention their technology is outdated compared to what's offered today.

Tech has always been kind and helpful. Every time I have called and had questions they were always answered in a helpful manner.

Key fob connection - It was so easy once I had instructions from them. Only thing that would have been easier would be to include it with the key fob. And maybe put the phone number on the door sticker for easier location in future.

Your employees was a great person. He helped out in all the ways he could. Everything was perfect. He put everything right and he have done a great job.

We were in the market for a new wireless alarm system. We were with ADT for 19 years and our price continued to increase while our level of service fell. We changed to LifeShield about a month ago and have really enjoyed the system. Everybody that we have been in contact with have been very helpful, polite and seem to value our business. It is nice to be able to do business with professionals.

Alarm system not working - Had a message of a broadband outage on the tablet. Was told to hit the reset button on the back of the white box. Took care of the problem.

The representatives I have had the pleasure of speaking to the times I have contacted LifeShield have always been very helpful, kind, considerate, and very friendly. I have no complaints at all. I am looking forward to getting LifeShield installed this week. I have always been treated well with DirecTV, and LifeShield has treated me with the same respect. Thanks a lot!!!!

Great. The tech Mark was thorough and quick!

Continue to have operating issues with the system. Keeps turning off. Purchased a recommended repeater but still not at optimum. Worked great for the first 2-3 months.

Tech was really knowledgeable and helpful. Took his time and didn't give up until the issue was resolved.

The first time I called for technical support I was not satisfied. The last technician that I spoke to was completely helpful and courteous. His name was Jatin. He solved my problem after I was on the phone from 11:30 till almost 3:00 pm. I was not happy until I spoke to him and he finally diagnosed and fixed my problem. I found the other people I spoke to were quite rude. In fact I hung up on the other technician.

I am having problems with my wifi pad. It won't go to my address. Instead it keeps going to someone else site and logging in. Very frustrating.

Message saying "home alert" - I asked what the message meant. I was told what that was and Christina also explained what I need to do when we move our residence.

Internet problem fixed. Simply superior customer service.

I am a new customer and my experience thus far is good.

Very happy with the security service. The self installation was time consuming, but is working well - Installation not included.

I called in because I'm not happy with the service, and wanted to cancel but couldn't get anywhere.

Great customer service.

I was told I would get a $10 credit on my DIRECTV bill for having LifeShield. The person on the phone was able to take care of that for me.

Motion sensors turned on under "Stay" and "Instant" settings. Technician didn't know why the system had changed itself, but was able to correct it. Very happy with service received.

The tech help me to get my password. Tried many times to login on my own. The tech walk me through the steps - it's all good now. Thanks Jim **. Also about the installation - was fast and he explained the system and how it works. And was able to get the security system certificate of monitoring for my insurance discount.

Monitoring services and technical support both fully explained to me what may be happening. Being away from my home on vacation I was assured that service would continue and any change in status would be immediately forwarded to me. The system has been reset and operating normally again.

My smoke detector went off. When we didn't get a call from LifeShield and we showed that there was no alarm event on the website I called. When the service rep was going through things she said something to the effect that our smoke detection system was "turned off" on their end. I'm not sure exactly what that means but it doesn't make me feel safe. LifeShield replaced the smoke sensor but will probably not keep the system once our contract is over. To get our smoke detector turned off my husband had to destroy our detector so it was activated longer than a false alarm would have been. Problem was with LifeShield sensor. Does not make me feel safe at all. I was discounted one month's service. Not sure how long that part of the system was non-functional as functionality was/is to be monitored by LifeShield. We had to replace the sensor ourselves and return the old one.

Contacted LifeShield on 09/11/2015 to get a security system installed. I had to sign an electronic form before they would schedule an installation appointment. System was installed on 09/21/2015 and on 09/24/2015 called and let them I was not happy with the system and wanted to cancel as we could not hear the alarm go off. I was told my contract started on the 11th and I would have to pay an early termination fee. My contract shouldn't have started until the date of installation. This is a bad business practice and should be against the law!

Operation of system during power outage - Was advised it would be best to call during next outage so operation could be checked under those conditions.

Had a lost fire siren in my warnings. Called and the representative was very helpful, professional and patient. Excellent service.

The rep was absolutely great. Put the new part in and checked everything. Found that the fire sensor was not working and he fixed that also. He can come back anytime.

The agent was very helpful and made me feel as if he had great knowledge of the security products.

Problem setting our alarm. Was resolved quickly over the phone.

Ever since you have installed my alarm on August 8, 2015 I have had nothing but issues with it. The supervisor had been out to house on numerous occasions with an installer. The constant issue is always my back door, but the issues have been faulty alarm alerts when the back door sensors reads open after I have left the house, fire sensor being placed by base and when alarm goes it also triggers the fire alarm and the fire department and police department show up at my house. They moved the fire sensor and when they did they pulled down drywall with it, they had me upgrade my internet speed to find out the first installer hooked up the modem and router wrong. To this day I still have intermittent issues with the back door.

Technical Help. The person was very helpful and pleasant.

After relocation, received assistance in reinstalling my system in my new home. Some devices were not being read by the controller.

I have been with LifeShield for two years. I contracted with the original company for 3 years. It has been sold twice. AT&T owns the company now. My bill just increased by three dollars per month. I contacted customer service and they said it was due to taxes. They increased the rate because of the acquisition. They are in a different tax bracket because it's a bigger company. What a joke! I'll cancel next year.

Called to have account bundled with your partner company. The agent handled very satisfactorily.

I received the repeater on 9/21/2015 and during the setup process, which was very easy by the way, everything was going well up until the point of actually adding the repeater to the system. I tried to do this several times on my own, but it just would not work. Each time that I tried the tablet would freeze up. Therefore I was forced to call your tech support. Thankfully your tech was able to resolve the issue and get the repeater added to my system. I was very pleased and grateful for her help. Thank you very much.

I was effectively directed to my security certificate.

Everything has gone very well so far - all the agents I spoke with have been very helpful. Was a little disappointed to find out I had to install system myself but I'm pretty handy so with a little help from your tech department I'm sure we will get it hooked up.

Contact with customer service - very good. But the system seems to have a problem on a daily basis.

The technician was very helpful and got my sensor back online.

The last 2nd Level Technician that I spoke with was Allen - he was great! Very patient and helpful, not to mention very knowledgeable also!

The initial install was a little slow (the window equip. was not the best at that time), but it got better as I discussed it directly with the LifeShield office and they responded to fix my security system. Since then the system has been working very good. You're always going to a few opps. We are very happy with your company and hope to continue it into the future, provided costs is reasonable. I have recommended you security systems to others in the past and will continue.

Sensor communication lost. I was happy the technician was able to assist me with getting all my sensors to work again.

Speaking about move to new location. All was aces!

The agent was extremely helpful. He walked me through setting up the camera, fix my keypad and my remotely ss keychains. He was incredible.

Keypad disconnects from system for the second time. :( The alarm has to be disarmed from the tablet. The tech helped me correct the issue. I am happy with the service, but I am NOT happy with the equipment failures (which also include the base unit and the camera).

Do not go for this system. DIRECTV has not trained their technicians to install. The first attempt they showed up 1.5 hours AFTER my 4-hour appointment window. Finally about 10 p.m. I kicked them out of my house because they were complaining I had not registered. I set another appointment and again, they called near the end of the appointment window without time to install it. Next appointment, the guy worked for 4 hours and left without finishing the job because he could not register the equipment.

Your DirecTV installer was the best. Very please on his service. He was clean and very knowledgeable. As far as the system, I'm getting use to it still but seem it will work. I really you could have included more window sensors. I have fourteen Windows, only got 8 sensors.

Your representative was amazingly helpful, courteous, and respectful. I am not very technically savvy and he was awesome. Excellent customer service!

Prompt and very patient and courteous service. So far, am very happy!

Customer support was friendly and patient.

Agent rep. was very respectful and knew her job well. Thanks, it was an easy experience.

They were very helpful into guiding me for the alarm system & I appreciate their help. I also appreciate their determination & drive to get my alarm back in working order.

I had a problem with my system going off. When I called, I got all the information I needed to correct the problem in addition to some other information I requested. The young man I talked to was extremely helpful and seemed to want to rectify any problems I might be having.

I am very pleased with LifeShield. I have been a customer since 2011 and will continue to be a loyal customer. I love that they are now affiliated with DIRECTV as well and they have given me a discount to upgrade my system.

I called customer service because my system was offline again. Quite often, more than it should my system says not working, unavailable or not connected. The CSR was great this time. He walked me through resetting the system.