ADT Self Setup Reviews

We quickly needed a new console and it arrived rapidly!

The first part of signing up with LifeShield went well, I was signing up for the "security professional" package which appears to be their highest level of service package, but the sales person informed me towards the end that the cameras were both indoor cameras. He said outdoor cameras were available for an extra $159 each and I was happy to order 2. He then mentioned that he was not able to add those to the order at this time, but another department would be able to take care of that. No problem so I thought. I was transferred to 3 different departments with various hold times in between and none of them could help me. This took approximately 15 to 20 minutes. The 4th department finally was able to help me and I thought we were back on the right track.

After only a month and changing the battery twice our key fob kept dying. You said you would send out another and it is due to arrive tomorrow. Great Customer Service.

I would recommend to family and friends.

Had much different information trying to get set up, installed, and generally routine information.

I am very unhappy with everything to do with LifeShield. The door sensors are something that I could have bought at Walmart! Then there is no training on using the system, you are forced to learn by trial and error! The times that I have called in for technical support the person on the other end of the phone doesn't know much more than I do. I CAN'T WAIT UNTIL MY CONTRACT IS UP WITH THIS COMPANY!!!

Key chain remote broken by valet parking. Needed an invoice with cost for them to reimburse - there was none with replacement. Had to request twice. Finally got one 6/5. Reps very courteous and professional. Otherwise happy with system.

My outage was due to my ATT-Uverse upgrade. Lifeshield was a lifesaver! They went through everything with me step by step and got me back up and working. Thank you very much for your patience. Your Service Techs were very knowledgeable. Thank you.

We called for tech support about our broadband connections and cameras. ** was the person who helped us. Don't have a last name, but he was very helpful.

Young man was professional, patient and knowledgeable.

Quick call on broken sensors. Quickly confirmed I can use spares and how to reconfigure is needed. 15 minute wait seemed OK.

I have had LifeShield now for over a month and am very pleased with the product and features it offers. Installation was relatively quick and done professionally by a friendly individual, ease of operation is good once you learn a few things and functionality of the product is very, very good.

I have such a great experience with LifeShield and would definitely recommend them to anyone. The Customer Service is friendly and they make sure that all issues are resolved. This is especially good for the Technical Department.

Customer service is always great.

Everyone I have spoken with has been very helpful and has answered all of my questions in a very professional manner. I look forward to continuing my services with Lifeshield. Thank you.

Base not connecting to Internet. Customer support instructed me to reset router, problem fixed. Thanks so much!

Account department was very helpful and accommodated my situation accordingly.

I ordered your service and when the installer came out he said it was not available in our area so now I'm without service in my new home.

I kept getting a message low battery on one sensor. After speaking with tech support, easily got it corrected!

Great system and easy to operate, plus a great customer service and tech assistance when needed...

The tech was very polite and helpful, apologetic for the problem, and thanked me for using LifeShield.

Recently, I called about my camera not operating or not streaming. When I called, the young lady that I spoke with first took the information of my camera and then walked me through the steps for getting it back online or back operating again. She also told me that there was an issue concerning the camera streaming on LifeShield's end, however I never received any notification but it was down for about 4 days.

I called to have a few new devices added to my account, and the technician had everything up and running in no time. Thank you.

Your agents are always knowledgeable and very courteous. I appreciate the support as I get to know my security system.

Lifeshield installation on time. Great Company. ''Awesome."

Replace bad motion detector. Very happy with service.

Motion sensor was "stuck." Alarm kept going after time delay.

I have to tell you so far they have been fantastic. No issues, whatsoever. As a matter of fact they go above and beyond to make you happy. And so far the system seems to work flawlessly with exception to a couple of spots that I might need a repeater.

The alarm was going off, even after disarmed, because it was picking up a neighbor's unprotected wifi (we discovered). So now it is fixed. The alarm went off 3 times in the past week because of that problem.

Very satisfied so far with system and service, including Customer Service.

It's been over two weeks since I informed LifeShield that I could not access my account online as it appeared that another party accessed the account and changed the password. LifeShield representative soon informed me that the sensors and equipment have been disabled and there appeared to be a breach. The case was referred to their engineer department. I called everyday and received the same types of troubleshoot with no avail. All sensors are inactive. I have reasons to believe that some of the neighbors have keys to my apt and may have entered my home. The police did not consider this urgent since I have no evidence except suspicion. I heard a neighbor brags about having my keys. He ran down the stairways and I could not identify him. I left messages with the detectives at the Orange precinct in New Jersey. No one returned the call.

Customer service was very good. Satisfied with solution to my problem with console.

Excellent service. No complaint whatsoever.

Cameras were not online to view live feed. The service representative was firm but supportive. Not sure we communicated well at first about me being amputee so took time trying to move cameras then take to router and do certain things but we got it done and he was great.

I received an email for another customer and I call to let LifeShield know. The young lady was very helpful.

Rep was good but the waiting for a callback was a bit much for a security company. Please hire for tech support to eliminate the hold time!

Very courteous customer service rep. Little hold time.

Customer service talked me through how to find things from my account online.

Courteous and polite. I was having issues updating my billing on the website and the gal I spoke with was very nice and helped me out. I love the system and have recommended it to several people. The convenience of the system is outstanding. Thank you.

The young man who helped me was very professional. He did everything he could to help me, and when he realized he couldn't fix the issue, he shipped me new parts right away. Great customer service. He should be used as an example of how to treat people.

Advisor was courteous and was able to instruct me to fix my problem. Unrelated, I would like to have been able to test the system upon installation with the call center to ensure all connections were working properly.

I am using a 2G system which goes down in my area weekly. You currently have a 3G system but current customers will be notified once it is made available while putting me on a list for an upgrade/special promotion. I need protection now and I'm not getting it. I will be going to another company soon!!

When I signed up for service, I declined towards the end of the call because payment was needed right then. Long story short, it was worked out to have my first month free and 1st payment due on the 15th... Well that didn't happen - it was taken out in the beginning of the month.

My touchpad wasn't working correctly, so I called LifeShield tech support. I wish I could tell you the name of the gentleman with whom I spoke. He was so polite and knowledgeable. He diagnosed the problem quickly and told me what do to fix it. It was very easy, but only because I had his assistance. That customer service representative deserves a raise.

I was having issues with the communication between the base unit and our router. All representatives from LifeShield were patient and willing to help me track down the problem.

Agent was polite, professional and very informative. He was patient in walking me through several questions around the installation and a few problems and open questions I have. As a Director of contact centers myself, I want to acknowledge that this individual gentleman (sorry, I don't have his name!) was ideal in managing a Cloud environment and consumer. Well done!

** was great! Can't wait to get our system and get it all set up and running. So glad that DIRECTV recommended your team to us. Thanks!

I came home from work at 1230 am to find the security system not working. I called at 1250 am to receive excellent service. Thank you for being there even in the middle of the night.

Original keychain remote device was dropped and cracked. Call LifeShield and received proper instruction to activate backup. Excellent instruction, to the point, no wasted time. Thanks for a job well done. Keep up the excellent work. Your customers deserve it!

Everything's ok but not install on camera by a professional.

Camera does not work. After 2.5 hours on the phone, could not fix problem. Made things worse.

I needed to change the credit card for our billing. The young man who helped me was very courteous and was able to get the problem taken care of in short order. Was very pleased.

I set my alarm with my remote device when I left my home. I am camping less than 100 miles away and as usual my notepad which is included in my security package cannot get communication with my home base. I have wifi and have internet for my computers and personal notepad, so I can only conclude that the notepad sent by you is of poor quality.

I made two calls on the same day. The first call I didn't write down his name but was given some steps to resolve my issue and I told him I would call back if it didn't work. It didn't. On my second call ** helped me and was excellent!! He walked me through all of the steps to get my outdoor camera up and running again, and helped me troubleshoot the issues including several tests under different circumstances until everything was working. He was really professional and super helpful. Thank you.

The tech support is fantastic... only issue I still have is the outdoor camera.

Things are working great, with the exception of our fire sensor going off for no reason one time, all is well and we feel safe. Your customer service is top notch with answers to all of our questions, and so far they all speak proper english, that alone is great to have. Way to go lifeshield and thank you for the sleep...

The representatives were very helpful and professional. I was also able to get significant discounts and equipment deals. Great first impression and overall experience.

I appreciate the attempts to reset the sensor prior to making the recommendation to send out a new sensor. It would have been nice to have been able to complete the entire transaction with one person as opposed to being put on hold and having to repeat the entire identification process and resetting the sensor again. Can the support staff talk to each other before transferring someone?

Your customer service people are awesome, from the lady that took my order and help me customize a system for MY needs, to the call center that has helped when I contacted them. The system itself was really easy to install/set-up, looks nice, and works!! We're very happy customers and will continue to be customers for a long time.

I have had some incidents where my smoke alarm went off while I was cooking. I couldn't believe the response time these guys have. The fire truck was there in about 3 minutes. Thank God they were false alarm. I can count on them.

Only problem was length of time on phone. Reps were very nice.

I was very pleased with the tech service. He was very helpful and explained to me on what to do if I have the same issue again. Outstanding service. The keypad lost its signal with the system. I was very happy with the guys that installed the system. They did an outstanding service even though it was cold and snowing the day they were here.

They have been very helpful and courteous. First impression is great.

My internet provider changed my modem and router and I needed help hooking my LifeShield box to the modem/router. The technician was extremely helpful and it took no time to get the LifeShield back up and running. I do thank him.

Reliable, easy to use and cheap!

Your representative called me within a minute or so of my alarm going off. It was just a caregiver who was supposed to be entering but forgot her security code. It is reassuring to know that someone is watching my home when I'm not there. Thank you!

My system was disconnected due to a lost signal on my internet. I called and the tech walked me through to so that it was functioning correctly once again. She was very courteous and polite. I really felt as if I had got the attention to my problem that I expected and was very satisfied with way everything was handled in my situation.

Needed help, things didn't work. Helped establish non-working components.

We had our first real incident where we needed our security system. Our nanny was home with our baby while we were at work, and a kitchen fire broke out. We received text & phone calls immediately. I missed the call, and when I called back, someone answered immediately & informed me that the fire department was already dispatched. It is an amazing feeling of relief to know the reaction time is immediate, and help is on the way before we can even react. I am very satisfied with our system. I just wish our keypad didn't have as many problems as it does (it sticks and does not respond all the time).

I had some issues on the website logging in to update my payment information with a new card. The situation with me not being able to log in isn't resolved but the second customer service rep was able to make the change for me.

My most recent contact with **, one of your representatives, is the primary reason I'm still a LifeShield customer. She was knowledgeable, polite and friendly during our conversation. ** is to be congratulated on a very professional and courteous job. ** is an asset to your company and should be commended for a job well done. Thanks to her, I remain a very happy customer and plan to remain a LifeShield member.

Every time I have needed help they were only a phone call away. They helped me immediately. I would gladly recommend this company to anyone!

Great Job. Thank you for coming out to fix our alarm system.

Frequent comm disconnect alerts: The tech was immediately available, courteous, and helpful.

You guys have excellent service and I wouldn't go to anybody else for home security.

When selling me the system, they seemed great. Responsive, helpful, etc. AFTER the purchase, however, the customer service went WAY down. They had a "Referral" program. You refer a new customer, they give you a $150 credit... sounds like a good way to upgrade your system, right? Well, first off my manual for the system had a blank area where the referral number you were supposed to give to the potential new customer went. I asked about this and was told "Not a problem, just have them (the referred customer) give your name and address and it will be taken care of". The new customers (my parents) did that and were told the credit would happen in a few months. The credit never happened. I emailed and asked about it and had no response.

I was having a technical problem but was given instructions on how to handle it and the problem was solved.

The process was very easy and so far it has worked great!

Set up of Siren sensor - The tech support did a great job walking me through the re-install process and helping me update my system to maximize the system.

Very helpfully with installing my window contacts. My dissatisfaction is not with your support people. But with your equipment. So far I have had 4 defective keypads - requested a spare, but was offered a tablet which is ok. But if a person is not use to it and the additional time for it to log on to network, not a good solution. Keypad would have been the better solution. The next problem are the key remotes. They have issues with just falling apart - three so far.

Our tech support guy was amazing - very cool on the phone, knew how to troubleshoot, just overall AWESOME.

Our old system of 12 yrs. was failing us with false alarms and other equipment malfunctions. After having three alarm company Reps. visit us and phone quotes from another few we were going to settle until I discovered LifeShield! Awesome and modern. They got it right!

Problem solving call to determine why a door sensor was not working properly. Ultimately determined that the sensor was bad and needed to be replaced.

I just called to get the $10 bundle discount applied to our account and it went well. The only downside was I had to be transferred through 3 different people. Worked out, but...

Tech was Nice & patient.

Service was rendered getting LifeShield working properly. All went well.

System seems to be working well. Thanks.

We were disconnected the other day and they ensured we were connected once resetted.

It was great.

Very impressed. Within two seconds of my alarm sounding I had a rep calling to check on me.

I called because I could not set my alarm. The operator helped me without hesitation. Now I will need to call you again because my tablet is having "Network Issues."

I've been plagued by numerous problems where system says no Internet. At least half a dozen calls... coached through reacquiring DHCP. In retrospect, that's a bandaid fix. Finally when I complained again, someone decided I needed a static port rather than dynamic. Coached me through setting my base to static. Said I'd be all set. NOT. Still happened. Yesterday, finally, ** (tech) pointed out that setting to static was good... but that my router needs to know that too. He coached me through updating the router. Thank you **. I'd like to be optimistic about my chance to finally be able to stop screwing with this stuff. But how can I be optimistic after umpteen failed attempts previously. I want to be optimistic cause ** seemed eminently knowledgeable and personable and he seems confident. Still, I'm uneasy. I really wish my problem could have been resolved before the umpteenth call. The ratings you see are for **.

Appointment was set fast and tech showed up within the designated time. Tech was very professional. Highly recommend.

Service was great! Got my camera working and sending me a new tablet. Thanks.

Answered my question, and resolved my issue.

The key pad wasn't working. We couldn't arm or disarm the system from it, although we were able to use the remote to set it. The technician walked me through the procedure to reset the keypad and we're back to normal.

Unable to sign on - The tech was able to get me signed in.

Good Service except the following. I called for fixing the main control panel as it is not working but no help there. It is good that we have the touch pad to control.

Had to update credit card information on file. Called in to do this and the girl was very helpful, but it was a bit confusing for both her and me because the system used the telephone number I was calling from to determine my account (which was not actually my account) then there was further confusion with my address, etc. Overall, she really did do her best.

Wrong item sent for problem. My regular modem needs to be reset every week. You sent me 2 front door keypads instead.

Order add'l keypad. Customer service was great.

The technician did a great job.

I have had my system for a little over a week. Week one, while on the practice mode, everything was perfect! Went live on Saturday, and started out very good. However, now is Monday (3 days into live service) and the system is constantly disconnected. Has only been connected right before I left the house in the morning. Cannot access system online or on the app. What is up with this?! On the phone, not much help. PLEASE SOMEONE AT LIFESHIELD, HELP!!

Unable to log in online or connect using cell phone. Issue resolved in that the servers were off-line for a short period of time and LifeShield was fixing the problem.

Excellent customer service and reps.

The representative that I talked to when I called did not know the answer to the the question that I was asking him. Since, he did not know the answer to my question he sent the question up to higher headquarters and within a week I got my answer to my question.

The code box by the front door would not deactivate. I called & had a very helpful person tell me exactly what to do. It had been a 'bad' morning & I really appreciated his help.

I called to reactivate after a move. LifeShield was very helpful and is doing the research for me to determine whether I need a permit here. Further I was able to get a discount for having directv!

Called to verify if there would be any changes I needed to do since I was changing my Internet provider. Everything went so smooth and easy.

I am very satisfied with my camera being installed for my safety reasons.

Love the customer support but can be a little tricky hooking it up without wires showing. Thank God I have a brother who used to do that for a living.

I had a lot of questions and still check in with the team with tech and support. But very nice and helpful. They beyond to answer questions.

After having my alarm system installed in November 2014, I have had nothing but problems. Most of the problems were equipment-related. Seems faulty. I regularly receive bogus msgs; I've been unable to set my alarm because the touchpad is frozen; I've walked into my house with the alarm set and the warning beeps do not sound; when my alarm was installed, the package I purchased only came with 9 sensors. I was told if I wanted more sensors, I would be charged $28 for each additional sensor.

My installer was fantastic! And all customer service so far has been great!

Called to inquire of main panel making sounds. Tech was able to quickly resolve issue and was very efficient. Great service.

I had to wait until end of May to get installed and was very understanding with not billing. Sonde still in box.

We switched service to directv from another carrier and was offered a "special" for an alarm system. We scheduled to installation per directv at the same time for the security system as directed. We waited 5 hours for technician to show up. He did not. We called they said he was on his way. Again no show. We called the next day and a manager called said they would have technician out Sunday. No show and no call after waiting another 1-5 pm. We called again... They said they will be out Monday and that they will call 45 minutes before they show, so I took off work. Again... No show. No call. NO MORE! I called Tuesday at 8 am to cancel. I was advised by ** I was not able to do that. So I asked, "Can I speak to a manager?" She took a message. It's 12 noon, no call back.

We are still learning things and so far the experience regarding notification is excellent. I really like the system. It took me awhile to get a good feel for what to do and now my wife is going through the process. We appreciate the patience.

LifeShield is a horrible security system. There is more times that it is down than it is working. We tried to get tech support to help; however they can only help if you are at the home and if you aren't, then no luck. We simply wanted to cancel the service and part ways on good terms; but they aren't willing to do this without charging a significant disconnect fee. The customer service is horrible and they are not willing to remove the system so we can get one that actually secures our home. I would tell everyone to NEVER use this product.

I will highly recommend LifeShield to my family and friends. They do excellent job.

Great customer support. Someone always available to speak to.

The security touchpad quit working, screen went black. Every time you press the on/off button, the battery symbol appeared on the screen momentarily. Talk to customer support and they had me try a couple of things. Nothing made any difference. The tech was pleasant, professional, and courteous.

Rep was very professional & helpful. He took time to listen & understand the problem. He then provided guidance & training.

Was having issue with app and website. Service representative knew exactly what the issue was and walked me through how to fix. Was also pleased that I wasn't on hold forever.

Very satisfied, five stars.

Representative was very courteous and helpful.

So far so good. Good customer support.

The lady was extremely helpful and I will be receiving the magnet part of the sensor for my front door soon. So thanks.

Very attentive customer service, great to deal with.

I ordered some slimline sensors and was able to get my system to find all but one of them. I assumed I'd have to go through the hassle of shipping it back and getting another. But my rep was able to get the sensor found and online with a few quick and easy steps. I'm very appreciative for the quick, hassle-free service!

I received my Additional add up Sensor and wasn't reading my System. After I contacted LifeShield for technical support and one of tech ** helped me out step by step to install the sensor, he was very professional and helpful and my new add on sensor activated. Thank you ** and all LifeShield technical support.

Overall, I'm happy with the service and the tech support I received when I called in. My biggest issue was trying to find a number to call!!! I am a business owner and understand that to maximize return you want to save on things like call centers but think it is shortsighted as I almost cancelled my service because I could find a number on your website to call outside of sales. United Airlines does something similar with their customer service that you can only email them and maybe you get a response. I think it is a bad idea to go this route.

Thank You.

It sometime takes a long time to get notifications.

I'm very satisfied with the service I receive.

The rep was extremely helpful and a absolute pleasure to order with.

The representative that signed me up was wonderful!

Don't sign up. They use a lot of pressure tactics to sign up. Don't do it. Service sucks and the contract length and termination fees are horrible. Customer service is awful. Lots of problems and false alarms and just a bad product. Save yourself the headache.

Helped to turn off the arming beeps. He was nice & solved my problem quickly.

I have been quite pleased with my new security system and the manner in which the LifeShield Customer Service Center goes out of the way to ensure all Q&A are addressed. They even take extra time to help you better understand your service, contract, and overall operation of the Security System. I am 100% satisfied with my choice to use LifeShield.

Customer service is great, service is great. No complaints. You've been wonderful!

I had to make a couple of calls, but finally got to someone who knew what they were doing. The lady that finally placed the order for me was very helpful and knowledgeable.

I call your center about one of cameras stopped working. I spoke to **, very nice very helpful. He took care of me and all is great. Thank you.

Had tampering of my new vehicle and Police had some suggestions concerning alarms. I appreciated the Officer's suggestions and contacted you all. The gal I spoke with was incredible! She immediately made changes Officer advised doing. I also had my tablet fail. She has another one on the way. Knowing I have prowlers 4 foot from my home side door, 2 nights in a row, marking my vehicle tires and rims, while my husband and I are at work, is totally stressing me out. We are in Law Enforcement and it is horrible being more scared at home, or about home. If I could give you 1000% rating I would!!!

Customer service rep was friendly, professional and solved my problem quickly. I received a new console in the mail within a couple of days along with a return receipt for the broken one. Great experience!

I have called numerous times in the past to resolve a loss sensor issue that had been ongoing. I was unable to arm the system as a result. I even had to replace the sensor. Finally yesterday, the tech support personnel did a thorough diagnostic screen of the problem and finally realized what the issue was and solved it.

The technician was very nice and helpful. Helped me get the fob linked and answered all of my questions.

Over the last few months I've had several different dealings with different agents of your company. Each case they were able to help me solve the problem at all timeserver courteous and also very professional.

Constant message on touch pad that connected cameras not connected. Previous technicians had not solved problem. Technician **, after careful review, made connection changes that after 1 week cameras are recording.

I moved the keypad to a better location. However, when I plugged it in, the off button wouldn't light up. I tried my security password, but kept getting an error. The tech that answered my call, was the one that handled a previous call a few weeks ago. He not only remembered me and our conversation, but within minutes had me up and running.

The rep was able to find answers to all of my questions.

My keypad is not working. I called into support and was disconnected after holding for 22 minutes. I called back in and selected call back option and have yet to receive a call. That was at 10:13 am PDT. I am worried that I have made a poor choice.

Service is great! We feel safe knowing that someone is there monitoring us.

Customer service is very efficient and on point when I need them.

Tech was knowledgeable, very informative and explained what solutions were. He assisted with providing that solution and offered additional assistance if solution provided didn't resolve issue.

I was having problems with my keypad. Your technician was very kind. We are not completely sure if it’s fixed, however if it’s not I will be calling you back. Thanks.

I called on Saturday, and while the rep was pleasant to talk to, he wasn't able to fix my issue. I called early this morning and got a level 2 rep, who was able to walk me through fixing the lost comm on my windows and getting a feed on my camera.

The customer service is amazing. The product is so easy to install and use. The touchpad is better than other products provided by other companies.

Tech was very helpful. My camera still does not work on my iPhone. Office says I have to wait for new app.

I spoke with ** on 4/17/15 who was excellent. This was after several previous calls about the same subject. ** was excellent in handling my issue and was very knowledgeable.

Customer Service and Representatives were very helpful and willing to assist with any questions or concerns!!!

My old camera does not have a Mac address. The LifeShield technician was able to find a Mac address for the camera and remotely reinstalled it without me having to do anything.

Thank you for answering all of my questions!

My keypad was blinking and would not arm. I have had problems with this system ever since I've had it. The keypad has been replaced and the base worked on. Also my side door didn't have the setup to be on the alarm.

Due to replacement of the smoke detectors. We lost connect. The service tech walked us through to accomplish every aspect required.

This is the best service I have ever had. I recommended my daughter and a friend and plan on adding more equipment. Great service.

Received a letter informing me of the merge of DirecTV and LifeShield. I ask since I'm both a customer if there are any discounts. They immediately told me yes and enrolled me. I couldn't be more happier with the service. Now I getting an extra $10 savings on my DirecTV bill. Thank you so much.

Bad sensor replaced by LifeShield.

The customer service rep was great. She offered a deal that could not be passed up.

** did a great job in walking me through setting up a static IP address to make connecting easier to the internet when it goes down and comes back online.

Difficulty arming a door. I tested the door several times and determined it was most likely temporary system glitch, but said to call back if it continues, in case it is issue with sensor. I also like that I have the option of being called back instead of being stuck on the line.

Keypad quit working. Got help in resetting it and it is working again. All good on that front. We had an alarm event where police arrived but my wife and I were not notified/called at all. Lifeshield says that we were each called. Neither of us had a missed call. Not sure what the issue is but verified contact numbers again. Hopefully should not be same issue moving forward.

I am very pleased with the level of support and service I have received utilizing Lifeshield support thus far.

I got a new router for the internet. After entering the new password I got System Disconnected error message. I called CS. The rep was polite, professional, and friendly. My problem was solved in a matter of minutes.

Had trouble installing some of my equipment but the tech was awesome she walked me through..!!!

I couldn't disarm my alarm & didn't know what to do. I waited for a call from LifeShield, but there was none, as the alarm would stop. Once I phoned, my representative was patient, kind & helpful.

Security system was disconnected. Called Tech Support and worked with technician (I think her name was **). She was very helpful but I inadvertently disconnected the phone when I unplugged the modem. In any case, I followed her instructions and when my router powered up, my system was connected. She was very helpful!!

After finally getting my router and modem working and everything receiving a signal everything seems to be working fine. With the small security touch pad it's good to see all the info I need. So far job well done. My hat off to ** who installed everything and did an excellent and professional job.

I have been 2 years with them. In the few times I have called with a situation or for advice, they have always solved whatever it is immediately, professionally and completely to my satisfaction. I would highly recommend LifeShield.

You solved my problem, thank you much.

Quick and caring response, addressed issue respectfully and proceeded to complete issue. I felt assured all would be done - and it was!

Called to change the address that was being monitored. The customer representative was professional and courteous and took care of everything I needed, but the wait time was really long.

Was given great step by step process by the installation technician on how the system functions, felt very confident in using all the accessories once the installation was over... Would definitely recommend.

Sales Rep. was outstanding. His name is **. I needed to call Tech Support several times during installation, they were always easy to talk with. I felt they were engaged, polite and seemed to care about me, your customer.

Cust svc was able to give me ideas on how to fix sensor not being read.

Satisfied with my service.

The customer service representative was courteous even though I may have confused her with a few questions. She was very helpful and provided me with free shipping for the batteries that I ordered. They came yesterday. Very prompt service. Thank you.

System would not let me arm. I spoke to ** in customer service. He checked my system and informed me that door 2's sensor was not working. He was extremely polite and did not hang up until he found my problem.

I received an email that my system is not responding to monitoring. Internet modem has been switched out but still not working. I don't remember her name, but the rep I spoke with was helpful and will work with my realtor and me to get the system back in touch with monitoring.

I was having an issue resetting my system and getting it to connect again. I called and had an extremely short wait time and the gentleman was able to solve my problem within 5 minutes. He was very nice and helpful.

Agent was very helpful and friendly... Thank you.

The customer rep are very professional and knowledge about the alarm system, treat the customer with respect. The waiting time at the phone is surprisingly fast. They have all the answers and always asked if the customer have more questions. I am very happy with the service.

My keypad was malfunctioning and your tech support tried to help but was unable. She thought it may be the power supply cord but I felt it was the keypad that seems to be the issue as the cord was not staying connected. She was hard set on the cord but once I expressed my concerns, she addressed them and sent me the keypad and power cord in order to save time and get us back and working.

Accurate help. Problem was solved.

I feel that everything has been handled in a friendly and caring manner. The customer support people have been excellent with helping me with my problems. I think they're a great help.

I appreciate the helpfulness to get the issues resolved from the technician answering the call. I wish the hold time was not as long and that the first person who took the call could answer my questions instead of referring to another technician.

Spoke with ** and he was very helpful! He answered all my questions and had great customer service skills! I haven't received it yet so I can't rate installation or value but I'm sure it will be great!

Checking on credit on my account for equipment returned that was not needed from installation. Rep was very polite and helpful. Resolved issue promptly.

Needed new door sensors, called Customer service because the directions were not clear for how to connect them to the system. Representative, sorry I can not remember her name now, assisted me. Problem solved. Had to call back once because alarm went off - she had forgotten to reset the timer- alarm went off, cell phone was called, service department called and problem solved. They were most apologetic that this step was missed. I am happy with the service provided. Thank you and have a good day.

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