ADT Self Setup Reviews

The technician was amazing -- walked us through the system and took the time to install everything. Just wish the camera was installed with bolts instead of tape, along with the motion sensor too.

Been with LifeShield for 3 years and this was the first time I spoke with someone over the phone who helped me lessen my concern about your service. This time my concern arose after logging into my my account and discovering my service was DOWN; but, my alarm set as if everything was good--VERY CONCERNING! This for sure will be the last mishap with LifeShield. Next time SimpliSafe.

I had a good experience with customer service, they were very helpful and was able to solve my problem.

Technical Glitch - Bypass message on my tablet for front door. Rebooted. All better.

I spoke with a gentleman on 8/21 because my alarm was not producing sound. The gentleman was very nice, professional, respectful and truly tried to help. I am very pleased with the customer service provided by this gentleman. I am disappointed in LifeShield's lack of detailed instruction on how to replace my defective sensor. There should be instructions provided with the package when the sensor arrives including a photo of how to properly mount the sensor. Unfortunately, my replacement sensor for my defective sensor is DEFECTIVE. I am waiting for another replacement.

Service is great and efficient but incentives are abysmal. I have enjoyed the efficiency of the service and representatives in more recent times. My initial experience with LifeShield was characterized by poor communication and misrepresentation. A friend of mine was burglarized on Tuesday 18th August 2015 but I have referred him to ADT and he has signed up with ADT. It is unthinkable that LifeShield currently has no referral benefits for long time existing customers and it appears it has no interest in rewarding loyal customers. So I am currently referring friends and family to LifeShield competitors.

I called because I received an email alerting me that our base unit wasn't plugged in & wasn't sending a signal. I hadn't read the email until a day later. I wondered why I didn't receive a text alert on something like this. I put my name on the call return list since there was a long wait. As promised, I was called back very promptly. The tech checked my system & everything was OK. That matched what I found after logging in to my dashboard. I told the tech my base unit was never unplugged. I was assured everything was OK.

I called about a flashing blue light that I had never seen before. The gentleman I spoke with was very very kind and explained to me what that light was. He was very helpful and courteous.

Faulty tablet. Very helpful and polite agent.

During the first half of the conversation, the contact at LifeShield seemed put out and rather short. She did however, get my issue resolved.

I called in because my service was disconnected. The representative was awesome and stayed on the line until my system was operational. Thank you LifeShield.

The technician talked me through the entire process. He was very thorough and most knowledgeable.

LifeShield probably has the best customer service, ever. Hands down.

Our LifeShield system has disconnected at least twice and the tech support has always been extremely helpful in our getting it back up. Very patient with us as we are very untechnical.

Fire alarm went off out of nowhere. We were just sitting down watching tv when the alarm went off. Called both numbers listed on the screen and nobody was helpful. I never received a call from your company when the alarm went off to confirm if the alarm was false or not, as stated by your representative when I purchased. Also when I received a survey I tried selecting (1) for the lousy service but only sent me to my home page and unable to leave feedback. So the "10" I selected is not true.

My wife called and started the system up. We had not done so and had no idea on how to.

Every person I speak to is very helpful.

Finish setting up the system. Tech support was patient enough to deal with my lack of understanding as a first time user.

Due to broadband outage, I was unable to disarm system once on 7/21/15 and once on 8/11. I had internet access at the time but still unable to disarm in order to leave for work and be on time. Both representatives I spoke with were very helpful and professional and I was able to disarm with the remote after resetting the base unit. I know I spoke with Stacy on 7/21 and Shaniece on 8/11 (didn't ask the spelling of her name).

System disconnected. The representative who helped me, I think it was David, was very professional and helpful.

My credit card number had to be updated. I had a very cordial person on the phone who did that and answered a few more questions for me.

Both young ladies help me with great respect. I like them personally and made sure I got what I need.

Great customer service that will walk you through resolving problems.

The key fob for my system broke. Called to request a new one. Rep said they would FEDEX a new one out with a label to send the old one back. So far, so good. Just called yesterday.

Call to customer service was speedy and professional. I was pleased with the way everything was solved.

The tech who got us back online following the installation of new wireless company was patient and kind. Thank you.

Flashing blue light on keypad for message/alerts needed to be turned off. Told how to turn off from keypad.

Box went offline and notified me. I called and got quick answer to reset the LifeShield wifi box.

Sent notification that alarm was not connected to internet but it was. The tech was great but this alarm system is a nightmare.

If you could just get my name right, I'd be happy. I also hope $40 was a one time charge or else I'd have been better with the competition.

Richard tech support was very kind and very helpful.

Very friendly customer service and helpful with answering questions. Great option for security system.

LifeShield call center employees are very helpful and courteous.

Needed new battery tape. Received them and waiting for new siren.

Tech was friendly, professional, knowledgeable, and efficient. Pleased with Home Shield installation.

Internet not connect to security system. This customer service rep hit it out of the park! She was friendly, direct with her instructions and I was only on the phone with her a few minutes before the problem was solved. I now know what to do if this situation occurs again. She deserves 5 gold stars (or some type of recognition).

App would not connect. Several techs worked with us over a period of time to help resolve the issue.

Great tech rep. Clear, focused, no difficulty.

Tried to setup two cameras, one indoor and one outdoor only to find out that my ISP is too slow to support two cameras. Called Customer Service and after checking with Tech support, the Representative adjusted my account and provided me with the information to send back the unused camera.

Everyone who helped me was extremely courteous and friendly.

The customer service was superior! They made sure that I understood everything and was patient with me.

In regards to my customer service call, it was quick and accurate. Thank you. My overall experience with Lifeshield is not good though. I find the system very flaky and unreliable.

I'm very glad I choose LifeShield. They are very helpful and very pleasant to talk with. Whatever issues you are having they will stay on the line with you until everything is satisfactory to you. They seem really concerned about their customers. I will recommend them to anyone. They don't put you on hold for a long time. They're really committed to making sure the customer is satisfied, I thank you so much for coming out with your company. I've already been recommending you to different people I know.

I like the security system but I seem to be having some trouble. I'll set the alarm and sometimes when I open the doors my alarm will not go off??? I guess I will have to check and make sure the sensors are together.

Excellent customer services in identifying problem and providing solution.

Camera was activated, so I would be able to retrieve info when needed.

As a new subscriber, when I contacted them with questions about operating the system, they were very patient and explained it clearly.

Great Service, Friendly customer support. Called inquiring about DirecTV discount and was quickly assisted.

Everyone that we have talk to have been very professional and an ease to walk with when we need additional help with our Alarm System. DirecTV Alarm Installer was very unprofessional with us and with the LifeShield tech, and was no help to us at all.

Thank you for sending the sensors, and we are satisfied with our service and appreciate on how the supervisor over customer service handled the situation with getting the sensors to us.

The representative was very helpful and attentive.

Basement door said it was open when it was not. Had to turn monitor off and start it up again to reset system.

So far we have experienced difficulties with the overall system, such as the sensor status not being shown on the tablet, the keypad having a 'lost' status several times. We have had to call customer service far more times than we ever when we had ADT; and we had them for 7 years. Although the phone calls with customer service have been very professional, the fact that we have had to reach out to them so many times for our security system does not set well. The value is good and the installation is good as well, however the overall product... truly has us rethinking our purchase.

So I had called in to tell them I accidentally hit my panic button on accident while I was cleaning the alarm tablet. And I called them to tell them to cancel it. So I called and talked to him at customer service and he said "ok I have canceled the alarm AND THE POLICE WILL "NOT" COME". And if you listen to the phone call he repeatedly told me that the police would not come and don't worry and I repeated to ask him to make sure they wouldn't come. And sure enough a whole squad of police cars showed up at my house. And they told me that they were told it was a hold-up! A hold-up! How in the world is that possible. And I was fined a lot of money and I am extremely upset.

We ordered a new battery pack for our handset telephone. The operator was very pleasant and everything went very smooth.

The person I spoke to was very helpful in getting me to fix this problem. However, I find it interesting that while I was not connected to your system, I was able to arm my equipment, allowing me to think that it was working! Glad it was an easy fix.

10 Aug 15 approx 7:10 pm - Called, got left on hold for approx 10 min, call was lost. 10 Aug 15 7:22 pm - 2nd call. Got an experienced tech who solved problem in less than 10 min. I appreciate not all your techs are the "best," but I do not expect to be left on hold w/o a checkback w/ reason for wait.

My tech was neat, clean, professional, and very informative.

Went through all of the elements of the system to make sure everything was working properly.

Am very happy with service.

My overall experience with LifeShield has been wonderful and I would definitely recommend them.

Technician was courteous and installed the 2 window sensors in little time. Also changed name on keypad from window to door.

Problem with Motion Detector. Talked to Technical Service - very helpful.

My motion detector had fallen off the wall and I tried to put it back but it didn't appear to be working. The service rep on the phone pointed out that the sensor was upside down. After re-mounting it, it worked fine.

I called concerning camera issues. I first spoke with Mike and he was so great. He went through every possibility with a fine tooth comb on how to handle this. He was so nice and took his time. If I ever have another issue I want to talk with him. I had to call back and he had gotten off so another rep helped me. I can't remember his name but he finished the job up with pride. I was so happy with the service I received concerning my issue. Great work from your staff.

We are pleased with our home security. Features are easy to navigate, would recommend.

I have nothing to say but great things about this company. The representative that I spoke to was very helpful and he showed great customer service skills.

The associate was very patient and helpful.

Craig was a very nice and helpful young man who explained the use of the panic function on the remote key chain. We had an interesting conversation about security and the discounts currently being offered on sensors. Thank you for helping to protect my home and family. The rating on installation below was from an experience over 3 years ago and not currently relevant.

My keypad screen was blank so I called customer service. The gentleman who helped me was thorough and patient. It didn't take any time at all for him to identify and fix the issue. We've been very pleased with LifeShield.

My husband is in the army and when I called to set up service we were in between pay periods. Instead of telling me to call back, Brian went out on a limb for us. That kind of commitment is why I am loving this company! Thank you.

Ordered security kit with 2 indoor cameras. Installed and working great except for the cameras which I wish will respond faster to trigger and also take video clips at least twice the time length than it does. Subjects and actions are frequently not caught on video because of this shortcoming.

Monitors are out for awhile constantly. You don't even have to open a door and it goes out on you. Would not recommend. May not be able to keep this system for too great a cost and very bad reliability.

The agent I spoke with did solve my problem for now. She said that my base shouldn't be farther than 30 feet from the door. I was not told that when it was installed.

Always able to assist and resolve my technical issues.

Customer service was great.

Very helpful with a supervisor. Very nice and helpful and resolved the monitoring immediately. Initial person I talked to immediately "could not guarantee" a monitoring date. Always about what you can't do instead of trying to solve the issue. Society these days not your company.

Our dealings with LifeShield have been pleasant and informative. The technical support people are very knowledgeable.

The cust service/techs are very good at their job and proper with their customers. Awesome job. Keep up the good works.

I received a new product from LifeShield to help me add on a sensor that is in a garage. The garage is not that far, but it's built into a hillside and has cement walls and a cement deck on top. It was a bunker that was hard to reach with my WiFi signal. NOTE: This place is not too isolated. I was able to put a WiFi extender in the garage and make the connection. It's just that the sensors do not put out a strong enough signal. I think you may want to consider making sensors that are powered by an outlet and can put out a stronger signal. This would be a good option. It took me several attempts over two days to get the right formula to work. I was limited on where to place it since the unit was not weather proof.

My automatic payment failed because my CC account was closed due to another large company security breach and I did not update it with the new CC number in time. I also could not log in to the website from work because your site redirects to a non standard HTTPS port (which is annoying, just use 443...). I'm so happy to have converted to LifeShield from the horrible waste of money that is ADT.

My questions were answered quickly and pleasantly. I was treated like I mattered. THANK YOU.

Unfortunately it's the 3rd key pad, but you guys have replaced no prob. One other non-related issue was the permit required. I was not aware that I had to register with my local law enforcement. The installer never mentioned it. It's not a huge deal, but I have been paying for monitoring & not getting the service? The installer simply said "practice mode" would go away... Just sucks to pay for something you are not getting.

I called the LifeShield 1-888 number for assistance with my home security console that was misbehaving. The wait time to speak with a real human representative was short and the representative was helpful. She was patient in walking me through the steps to fix my problem. I appreciate the customer service provided by LifeShield.

Technical very helpful in solving my problem of adding new sensor to my system.

I like the service, but I still lose door sensor signal when I set alarm to leave; most times I have to open and shut door couple times in order to set alarm.

Great job, keep up the good work.

Young lady was fantastic. Fixed the problem and explained how to use system. No one ever told us how to work it.

I needed to set up camera, was going to cancel, he helped me set completely.

They all have been very helpful.

Had a bad sensor on day one, two weeks later fire sensor fails. Another month goes by and camera stopped working, then the tablet loses Internet and won't reconnect. All in all I'm not very happy at this point. I talked to service rep yesterday and she's having me take down camera to link to router and after 30 min or so still no function then asked if I can get into my router and configure it. I just can't deal with this crap. Send a tech out by God.

Spoke with Allen who helped with the setup of the new tablet. Allen was very courteous and very professional. He did a great job. Thanks!

Alarm system went down. Everything was good except it took the service an hour and a half to get back to me.

There are times I come in my home and attempt to disarm and the keypad displays an error code. Could not make connect with server which then sends the system in alarm. I have received two citations so far. I want to get from under this system. Of course I'm under contract and thinking very seriously about paying early termination... so angry.

We had several power outages during the week of July 31st. I was notified of the condition of the alarm and when it was restored on every occasion. However, upon receiving a text on Saturday August 1 that there was a/c power to the base station, I never received a text that the system was once again normal and functioning. As it turned out the system did come back on line and no harm was done. Just would have been nice to have confirmation that the system was communicating with LifeShield. I called LifeShield Customer Service and they confirmed the system was functioning as designed and did return to active status as AC was returned.......

Keypad & Power Supply - I was told they were going to send these items and they did. It arrived on time and now everything is working just fine. I am truly happy with my experience with you all. Keep up the good work.

I had LifeShield installed in my home 3 months ago. The first two weeks the system is in practice mode then goes active. Ours never became active. I called customer service and they said it may be an issue with the permit and they would send me issue to the permits department. After a week our system is still not active. I call again and they make my account a high priority. A week later my system is still inactive (and I'm paying over $50 a month) and they said "Yes.... you are in the system as high priority" and that I should call my local police department to get the permit number if it's required. I immediately call the local police department and find out there is no permit required! So why is my system still not active? I write customer service an email wanting an explanation and a refund of some of my money. Almost a week later still no response. I'm getting ready to drop them.

Spoke to Kevin in Tech Support. He was very helpful, professional--and apologetic about my concerns about system not working. He was also patient while I went to the basement to check my connections. Kevin informed me that I never had a phone connection, that he would make it so I would no longer get that message, and not to worry because my other two backup connections were more than adequate. He also helped me understand how my camera works, walked me through setting up an Alert, and I spent the afternoon playing with it, and planning exactly where it should go. My LifeShield install by CenturyLink was haphazard at best--I got all the gear, but very little instruction/direction. Didn't really feel comfortable with my system until I started dealing with your Customer Service people--who have ALL been outstanding! Thank you for listening.

They had me reset my keypad and it work, thankfully, but I had to do it again the next day by myself. Hope this doesn't keep up. Thanks.

Ever since I've been with this company I've had nothing but problems. During my trial period I spoke to several reps that were rude and unhelpful. This is the first time that I actually got a representative that really worked to resolve my issue and didn't seem aggravated. I was quite surprised and can say that she was very professional and knowledgeable.

This is my second system. Definitely exceeds my expectations.

The cs rep was very patient and very easy to follow. He made my install very easy.

Whenever I called I always received good service.

Minor problem. Happy with results.

Ordering extra parts from a credit referral voucher. Wonderful how Nelsa stayed on the line for a lengthy time with me to explain how my credit would work for extra supplies, got a correct code to order & was one of the best experiences I've had with help. Definitely have recommended Lifeshield.

Excellent customer service!

They are very good in everything I ask them. They answer my question and fix my problems. They are great. I have told friend and my family about LifeShield.

You are doing a great job. All calls are answered and with solution. Thank you.

To buy a new sensor I had to login to my account. Unfortunately due to firewall I could not and should wait to next day to talk with your customer services. For access issues you should have 24 hr support. Thanks.

Wanted to know if I had to have someone local in case alarm went off. I was told we did not need to do so if we didn't want to. They will call our numbers.

Technical support personnel were very helpful in resetting up the cameras in professional manner.

I have had very few issues with the system in the 3 months or so we have had this. But I can say that the customer service has always been amazing and they will make sure they do everything they can to take care of your issue. Overall has been a smooth transition from the old alarm system and customer service is much better with LifeShield!

There is a lot I can say about this department (being all good) of course. But just to minimize my words I have had the pleasure of speaking to various individuals who over the phone has treated me with respect, patience, and care. Some people you can hear the difference in their tone of voice when they're speaking like you're an idiot, but they have been WONDERFUL. God Bless you all. Thank you.

I had a problem with my hookup. The problem was solved quickly and right.

Alarm works great so far, good product.

System was not connected and staff was helpful.

Seeking technical support for connectivity issue. Issue was resolved with representative's suggestion.

I called and had 3 phone calls prior to a LifeShield Technician coming out to fix my issues. The technician was very personable/professional and he shook my hand and told me his name, however I am very bad with names. Anyway he assisted me with my issues with the security system. The only problem was he was not equipped with the proper equipment and needed a second technician to come and bring him the supplies. Both technicians were excellent and took care of fixing the issues and also retraining me with the system as I was not there on the initial installation.

Not only courteous, but efficient service. Also answered a question for me.

I was having constant beeping as I explained it to customer service and she diagnosed and corrected the problem. I was sent a new battery. Thanks for your service!

The person on the phone was quick and ordered exactly what I needed for the system. This is my second experience with customer service and they are doing a superb job.

Was going to buy 3 new window sensors but was told I could buy 5 for 20.00 bucks more. Done.

My security tablet was non-responsive and needed replacing. The agent was very helpful. My only complaint is I had to call back to get a return mailing label.

I signed up for LifeShield with DirecTV and after that everything went down hill. My installation instructions were in Spanish and passwords were screwed-up - no biggie. Installation person indicated this was only his third install and his first where the components were not already registered - he spent most of his time here with support getting them registered. The touch pad was found to be bad and that also added to the installation time which was over 3 1/2 hours. He left indicating things were working - they were not. Shortly after he left, three sensors lost communications with the system. I worked with support the next day to correct that situation. I went away and when I returned I had warning messages that the fire alarm sensor detected a siren and then did not detect a siren - this repeated a couple of times.

Gentleman that helped me 7/27/15 was very helpful, and also very polite. He resolved my reason for the call.

The individual who answered my call was very friendly and patient. She helped me solve my problem very quickly.

Dan was very professional, pleasant, and helpful. Good listener and took care of the issue right away.

My indoor camera stopped when I changed computer routers for faster service. I found out when I called your tech that your cameras run on 2.4 G's. My new router is 2.4/5.0 G's and the camera will not sync with it. I am disappointed that you do not offer a camera that will work with my new router.

I'm very happy with my service. Thank you guys for a job well done.

I spoke with Carlos of technical support and was very pleased with his help. In fact, I have already received the replacement equipment and will be returning the faulty equipment as requested. The customer service rep, Eric, was so helpful.

The sensor attachments are kind of weak. I had to buy glue attach some of them because they kept on falling. But otherwise everything else seems good.

Tech was helpful, but I've had a series of problems with the system. One more and I'm canceling.

Had questions about how the monthly monitoring fee is charged. Also wanted to pre pay the fee a year in advance rather than have it charged to my card. I've raised this issue previously to no avail. The representative was excellent, but unable to change the outcome. My dissatisfaction is with the billing procedures, not with the agent.

I have been trying to get a return label for a week and still have not received it. I have spoken to two customers service employees, and they told me UPS going to send me a label, that was 3 days ago. This is unacceptable.

Called yesterday and the gentleman was absolutely the best and most helpful. Could not get my camera to work and he was very considerate and calm with me in getting to work properly.

Finally got a working system. Tech support and engineering group did a fantastic job dealing with me.

Always have had a great experience when calling for help or ordering.

Tablet was displaying door open error and door was closed. Talked with support and tried to correct problem, but had to set up a service call to fix the problem.

I am completely satisfied with the service so far.

Called to update payment info. Then got help with a few sensors that weren't working. She was very nice and helpful.

Rep indicated that replacement would be approximately $35, but if the equipment was insured that it wouldn't cost anything. Since the case was repairable, I elected to make the repair and then acquired the insurance for any future problems.

Have had the system less than two months. The first week after installation a window sensor was faulty and after a failed attempt to correct the issue over the phone I had a technician ordered. Then the keypad goes down making it impossible to turn the system on or off. Ordered new keypad 9 days ago, still don't have it. Also constantly locked out of phone app and having to reestablish new password. I miss my old ADT.

Reconnecting the camera to the system and updating the tablet, the agent was so patient with me and it took a long time to get everything done, but she did a great job and I thank her very much.

Keypad not working. It's fixed now. Thanks.

I enjoy the system, I do however would suggest a few things, like if the system has a outage to be alerted by phone as a courtesy call. Also for there to be alarm sensors for ALL doors and windows when installing.

I called customer service to request assistance with resetting our alarm service after an internet outage at our residence. The representative was able to walk me through the process over the phone by recommending that I check the colors of the light in front of box, then just press reset button on back of box. Problem solved!!

Help adding Replacement camera. Very happy with LifeShield.

Our alarm unit was malfunctioning and we needed assistance. The customer service rep was awesome and knowledgeable, and get us back on track.

You all have been very helpful and I love the customer service.

When they were describing the LifeShield contract to me, they said you can pay 15$ to cancel this system. What they forgot to mention is how you have to pay 15$/month left in the contract! So there is a difference between paying 15$ and paying >500$ to cancel a contract. The only reason why canceling is necessary is due to all the useless and harmful maintenance they keep making. Every single time they decide to "fix bugs" they cause the whole security system to freeze with a non working base! I can't imagine what would happen if I left the system on and then it decides to break down! Not only the house will be unprotected but I also might get locked out of my house.

Went online to check system status. System stayed disconnected so could not arm, disarm or check status of system. System is cellular only. Called technical support and was told this is the case with cellular only systems as they do not stay connected all the time. In the past I have been able to go online and check system status and arm and disarm system. Now I can't? What has changed? Dissatisfied with system now.

Habibah did a super job! She instructed me on sensor placement and we were able to verify that the sensor was intermittently not picking up the magnet proximity. She arranged to have a new sensor sent out. Very friendly and customer-centric.

I called last night because my home base was flashing yellow. I was told that my key ring was low battery, I explained that it broke yesterday and the battery was out of it and I could not put it back together. The young lady was very helpful and I like that I have never had a bad experience with you guys at all. Thank you for great customer service.

Technician did a very nice job and we are completely satisfaction with your service.

It is a great system.

Taking advantage of a 2015 summer sale, I ordered 1 keychain remote for my home security system. I received email notification that my order had been filled and shipped in a timely manner. Imagine my surprise when I opened my package a few days later to find not any keychain remotes, but 2 slim window/door sensors instead. The packing slip in the box had the correct order information. I can't understand how this could happen. When I called the LifeShield Service Center to explain my problem, Christy was very helpful in resolving the issue, sending me return authorization information and package labeling, and reordering the correct item for me. I had the remote at my door the next day.

Thank you LifeShield Security, I love your services and friendly representatives every time I need help.

I feel sorry for people that have to pay for their text messages. Every time I added a sensor, my wife and I got 6 texts each that seemed excessive. Thank you though. It seems like it will be a fantastic system. I already feel very Safe.

Keep up the good work.

The customer service is very nice. Moving was made simple. The only thing I recommend is a better way to place the door contacts. After moving they are hard to make stay in place now. Thanks.

We decided to get an outdoor camera after our car in back of house was broken into. Our neighbor has one and has been very pleased with his... We love our LifeShield indoor security system. Thank you.

I was having trouble with the tablet on the alarm system. I called customer service and they helped me try to sort it out and when we were not able to get it fixed, they sent me a new one. They handled it great and I am very pleased with my experience. I felt like they took my concern seriously and that they valued my family's safety. I felt like they wanted me to have all of the proper equipment and they wanted it all to be in excellent working order. It made me very happy to be a LifeShield customer. Thanks.

The woman on the phone was professional and helpful although she spoke so fast, or maybe too close to the phone as to be difficult to understand sometimes.

Your company does not provide the wi-fi.

Our garage door sensor is not working properly. When we come into the house it does not do anything. The tech was very helpful and reset the sensor but within a day it stopped working again. Our internet service is not supporting LifeShield either so it goes in and out all of the time. Not your issue. We are working with our internet provider to repair this. Can we get a new sensor for our garage door? All other sensors are working beautifully. This would make us very happy if this last door issue could be resolved. Thank you!

Camera was not finding itself automatically on my network, most likely due to the 24-port switch and tiered network structure I have setup. Tech quickly identified a solution and was able to assist in bypassing my hard-line network and manually setup the camera on WiFi allowing it to be detected and functional. Overall, I do not think it took more than 10 minutes to complete this troubleshooting and get it up and working. Thanks again.

Needed some technical assistance. LifeShield rep was very helpful in solving the issue. Extremely satisfied. Thanks.

Couldn't have reset our system without all the patience on the part of LifeShield. Customer service went above and beyond to get us back to working. And a big thank you to all the great people who put up with our lack of understanding of the system!

Response to false alarm's twice, lets me know I'm safe.

Thank you for making sure my house Is safe.

My wife and I travel. Every time we are away something in the security system goes down. The first time was not the system's fault. A power outage disabled the system; and it never went online using back-up batteries. The result: my home wasn't secured; and we were over 200 miles away. This time the problem is the security camera. We are 250 miles away from home and I check the system daily. At first it was fine but after about 3 days, the camera was disabled and the monitor shows my base is losing signal strength. All these problems cannot be fixed while we are away; ergo, my home is not totally secure. Your representatives are top-notch.

Our internet was knocked out by an accident 2 miles away. When we tried set the alarm it would not set. When we called LifeShield they helped get the system back up and running. I thank you for your great help and expertise.

We worked together to figure out what was wrong with the tablet. "Would not stay on." We could not find anything wrong with it. So she decided to replace my tablet again.

Very courteous and helpful help desk techs.

My CGW failed. Bad SIM message on console. Looking to replace, item is not on website so I called. CSR quoted over 200 dollars but out of stock. I won't replace for that kind of money.

Camera not connected to Internet.

Since my wife uses the remote control unit, my call was to request change to list Barbara instead of David when remote is used to secure house. LifeShield staff member was very polite and after checking, was able to make the change quickly.

Hello the agent was able to get me back online after about 10 min. Thank you, very pleasant staff.

First problem I have had and it was taken care of immediately. Really like the system.

I was never told that I would have to pay to have a monthly payment of $45 for my permit to have your security system. So I was wanting to cancel. Your rep. wasn't helpful. I was told the last time I called that a manager would call me, and I'm still waiting a week later!!!

I wish I remembered the agent’s name who helped me. She was AMAZING! Spent a 1:15 on the phone with her, she took her time and walked me through everything and was extremely knowledgeable, helpful and was patient with me. A true pleasure to speak with. PHENOMENAL CUSTOMER SERVICE on her end!!!! Thank you for having such friendly employees!!!! Would definitely recommend!

I had some issues that was able to be solved over the telephone.

Replacement window sensor and replacement batteries - Customer Service rep very helpful.

The technicians and support representatives have been helpful and knowledgeable. They have been patient and understanding.

When I got alerts indicating doors and windows were open when they weren't, I contacted customer support. The person who helped me walked me through each monitoring station and confirmed that each was online and sending the appropriate signal to the base station. He suggested I move the base station to a more central location, which I was able to do. I was in business again in a very short time.

I called in reference to a referral code. I referred someone and my code was never emailed to me. Management put it in the system when I called, but no one emailed or gave me the code. I called 3 times more and someone finally called and gave it to me. The person I referred still never got her $100 code.

Wanted 2 cameras. Didn't want to pay more than $10 a month more. Was taken care of with a special. Very satisfied with Jasmine's special attention and service.

Always able to help me resolve issues with my system.

I called to order 3 door sensors since I received an email they were on sale. Customer Service wasn't aware of the sale price but contacted a manager to confirm the sale and everything worked out great.

Appreciate the good work the installer did. He also upgraded my aging DirecTV system (since 1998) and repaired the TV cable wall entry.

I was very pleased with my recent experience. I was having trouble false alarms, and the gentleman with service was very helpful and answered all my questions. So far, so good. Thanks LifeShield.

The person who assisted me was patient and extremely helpful. He knew exactly what to do and since I am not computer literate, his job was cut out for him. I had considered canceling my account but his help explained a lot to me and the use of my security system. I think I may now be satisfied.

LifeShield Base and Touchpad indicates "Not Ready." Garage door and front bedroom sensors were lost. A Repeater has shipped since these sensors are not within 30 feet. When Repeater is received Lifeshield will walk me through the installation via phone.

I needed to reinstall equipment after I moved. First contact - I was helped promptly and sent new double sided tape. Second contact - Was helped quickly and courteously.

Very good service.

Very professional service from your staff. They were good with the information that was requested as well being helpful. I would also like to say that the young who I spoke with help me and updated on some new feature that I was not aware of, which made it a lot more easier for me.

So far I am pretty satisfied with the LifeShield service. The only issue I had during the set up process was for the interior camera as I still have not been able to get it to function and streaming live video with the Wi-Fi connection so I ended up just hardwiring it. Also, when there was a firmware update a few days ago my alarm originally was armed and was left disarmed after the update when complete, I was not giving any type of notification also. However, when I called to report the issue they handled it very quickly and emailed me letting me know the issue was addressed. Overall I am very satisfied and have recommended LifeShield to others.

So far service is great... just wish they had a special on the outside cameras. I would like to buy 2 outdoor cameras but not for $180 a piece. You need to have a buy one get 1 free or at least buy 1 get 1 half off.

Customer service rep was informative, helpful, and professional. She resolved all of my issues.

I recently contacted Lifeshield regarding changing my automatic bill date because of my preference to have my payments taken or earlier. Once we spoke, the gentleman said to me that days aren't able to be changed so I requested to make a payment at a more convenient time on my own. The respectful gentleman also stated, "that wouldn't be practical." Sensor always lose connectivity. I'm very disturbed by this and as a loyal customer of Directv, I expected more.