ADT Self Setup Reviews

I forgot his name, but the man I spoke with was extremely helpful. He was thorough, checked all avenues, and solved the problem in a timely manner. When I heard we would need another box, I thought, "Oh no, we can't afford that." But he said he would send the repeater free of charge. (That was music to my ears!) I am extremely satisfied with LifeShield and all of the services I have received from them thus far.

Setting up life shield equipment. Needed questions answered on different ways to monitor our system.

My system was disconnected due to an unknown technical glitch. It was a complicated solution and your technical support person was very well informed on the procedures to get it back online. There were no issues and it got fixed correctly the first time.

I would say that the individuals I spoke with on the phone yesterday were fantastic and really helped!! I am a little concerned that I've had my system unplugged for 2 weeks and no one called to check out why.

Resetting the original keypad - Quick and very courteous.

I like having protection and everyone is always nice. The only problem I have is that I keep getting power outages and not sure why.

My app and Mobile pad were stating that they were disconnected. The only way I could set or disable my alarm was from the keypad.

I was having technical difficulties with my camera... totally my issue but the tech rep was very nice and helped me out.

When I call customer support for technical issues, they are very helpful. The response center was also helpful when my alarm went off. Kind enough to remain on the line. I gave 4 stars because my alarm has went off twice for no reason. The first time, the response center did not get the signal. I had to call 911 on my own. There was no weather problems or any other explanation found as to why it went off. I set if off myself once because I did not disarm in time and could not disarm using the console or the key fob. I had to remove the battery from the alarm unit.

This is the first time we have had a security system. It has been a little over a month and we are totally pleased.

Your tech solved the problem, but I feel I have had too many issues with your home security system. Half the time when I secure my home I'm not sure if the system is working.

Keypad not working. Unplugged, removed batteries and reset. Now it works well. But l have one door sensor that keeps losing signal. Is it too much gap?

Called because I couldn't change my password on your website. Person I talked to was courteous and reset my password pretty quickly while informing me that the web and mobile sites were having problems and that I couldn't log in at the moment.

I had the system installed in June. I called three times to have the security system "activated" so we would receive our "armed certificate". The system was not made active until July 31st but I was charged the full price for June AND July even though my house was not "protected" by Lifeshield during those months. They so graciously gave me a ONE month credit for the TWO months I was not active. Also, in July, I had to have the back door sensor replaced as it failed to work. In August, I had to have the fire sensor replaced. I also had to have a "repeater" sent to my house because tech support said I was too far away from a cell tower to receive signal. I live two and a half blocks from a cell tower. When I told the girl from tech support that, she proceeded to tell me it was my cable connection failing to work. I have Time Warner Cable which is the best internet company in my area.

The staff was helpful, helped me get my discount with Directv and also met my need to adjust my plan.

The service agent I spoke with was very helpful and courteous. Issue was corrected this morning.

Great company. Keep up the good work.

Camera was disconnected due to new modem. Needed to reconnect to new internet provider and password.

I thought it is not worth it initially due to some few technical challenges faced. After working with support and resolving back in business and it is definitely worth it for the monthly fee you pay.

After 7 months of without problems, I am now experiencing disconnects of my front door. This system was installed by a DirecTV installer and is 28 feet from the door. Due to power and internet connections this is as close as possible. The keypad is 23 feet from the door. Why? What can be done to correct this? Is a booster available? Please help.

My broadband was shutting down and then restarting after a few minutes to hours. He said LifeShield's end was OK and to check with my broadband supplier. I had checked with them before I called LifeShield after they said their side was OK and check with LifeShield. After LifeShield told me to call my supplier again I did and they corrected the problem.

We had a connection problem that was expertly fixed but there's this alarm box that almost constantly produces a crackling noise. Very annoying. Thank you for this opportunity.

Called tech support because our tablet and camera was not working. After we went through all the steps to correct the problem the issue ended up being the Cox modem. The guy that helped us was very patient and courteous trying to resolve the problem. We was very satisfied.

I called customer service regarding the keypad not functioning. After a few minutes, the service agent had the keypad working and it has remained working.

I have called on several occasions and the response has been very informative and helpful. Initially, I had to return console, remote and camera because they did not work. New ones were shipped to previous address, so this delayed installation. I also got different responses on how to return shipment and was told that I would be charged if they did not receive non-working items. I have since had the alarm system installed and like that it is easy to operate but disappointed that I do not always receive email notifications on the status as it is set up to do so.

Very helpful and clear on explaining what I am doing.

I called with questions to clarify my contract agreement & re the start up procedure. My CS rep was patient & respectful. She knows the company. She was not reading from a script. We had a real conversation.

Camera problem - Technician's name sounds like Vee. He was patient and helpful.

Great customer service and support.

We had some initial problems but it has been corrected and so far we have been satisfied with the alarm service.

Need to work the map in this area. Never worked...

On Sept. 30, we had to change our password on our WiFi. Upon talking with a representative, we reset our alarm system and my phone. That was not only professional but friendly with all questions asked.

I've had to call technical support several times (due to being a new customer & learning the system) and each time the representative has been extremely helpful and professional!

Feel secure with system at hand 24/7.

The reps really know what they're doing, especially the tech folks!

If I could give it -5 I would. This company is horrible. I was charged $450 by my city from false alarms that I didn't know was happening until I got the bill in the mail. LifeShield let a customer get repeated false alarms over the span of 2 weeks without even checking up to see what was going on. So not only let me be charged that they also will not let me out of my contract unless I pay them $500. WTF. They don't care about their customers. They just want your money. Not to mention their technology is outdated compared to what's offered today.

Tech has always been kind and helpful. Every time I have called and had questions they were always answered in a helpful manner.

Key fob connection - It was so easy once I had instructions from them. Only thing that would have been easier would be to include it with the key fob. And maybe put the phone number on the door sticker for easier location in future.

Your employees was a great person. He helped out in all the ways he could. Everything was perfect. He put everything right and he have done a great job.

We were in the market for a new wireless alarm system. We were with ADT for 19 years and our price continued to increase while our level of service fell. We changed to LifeShield about a month ago and have really enjoyed the system. Everybody that we have been in contact with have been very helpful, polite and seem to value our business. It is nice to be able to do business with professionals.

Alarm system not working - Had a message of a broadband outage on the tablet. Was told to hit the reset button on the back of the white box. Took care of the problem.

The representatives I have had the pleasure of speaking to the times I have contacted LifeShield have always been very helpful, kind, considerate, and very friendly. I have no complaints at all. I am looking forward to getting LifeShield installed this week. I have always been treated well with DirecTV, and LifeShield has treated me with the same respect. Thanks a lot!!!!

Great. The tech Mark was thorough and quick!

Continue to have operating issues with the system. Keeps turning off. Purchased a recommended repeater but still not at optimum. Worked great for the first 2-3 months.

Tech was really knowledgeable and helpful. Took his time and didn't give up until the issue was resolved.

The first time I called for technical support I was not satisfied. The last technician that I spoke to was completely helpful and courteous. His name was Jatin. He solved my problem after I was on the phone from 11:30 till almost 3:00 pm. I was not happy until I spoke to him and he finally diagnosed and fixed my problem. I found the other people I spoke to were quite rude. In fact I hung up on the other technician.

I am having problems with my wifi pad. It won't go to my address. Instead it keeps going to someone else site and logging in. Very frustrating.

Message saying "home alert" - I asked what the message meant. I was told what that was and Christina also explained what I need to do when we move our residence.

Internet problem fixed. Simply superior customer service.

I am a new customer and my experience thus far is good.

Very happy with the security service. The self installation was time consuming, but is working well - Installation not included.

I called in because I'm not happy with the service, and wanted to cancel but couldn't get anywhere.

Great customer service.

I was told I would get a $10 credit on my DIRECTV bill for having LifeShield. The person on the phone was able to take care of that for me.

Motion sensors turned on under "Stay" and "Instant" settings. Technician didn't know why the system had changed itself, but was able to correct it. Very happy with service received.

The tech help me to get my password. Tried many times to login on my own. The tech walk me through the steps - it's all good now. Thanks Jim **. Also about the installation - was fast and he explained the system and how it works. And was able to get the security system certificate of monitoring for my insurance discount.

Monitoring services and technical support both fully explained to me what may be happening. Being away from my home on vacation I was assured that service would continue and any change in status would be immediately forwarded to me. The system has been reset and operating normally again.

My smoke detector went off. When we didn't get a call from LifeShield and we showed that there was no alarm event on the website I called. When the service rep was going through things she said something to the effect that our smoke detection system was "turned off" on their end. I'm not sure exactly what that means but it doesn't make me feel safe. LifeShield replaced the smoke sensor but will probably not keep the system once our contract is over. To get our smoke detector turned off my husband had to destroy our detector so it was activated longer than a false alarm would have been. Problem was with LifeShield sensor. Does not make me feel safe at all. I was discounted one month's service. Not sure how long that part of the system was non-functional as functionality was/is to be monitored by LifeShield. We had to replace the sensor ourselves and return the old one.

Contacted LifeShield on 09/11/2015 to get a security system installed. I had to sign an electronic form before they would schedule an installation appointment. System was installed on 09/21/2015 and on 09/24/2015 called and let them I was not happy with the system and wanted to cancel as we could not hear the alarm go off. I was told my contract started on the 11th and I would have to pay an early termination fee. My contract shouldn't have started until the date of installation. This is a bad business practice and should be against the law!

Operation of system during power outage - Was advised it would be best to call during next outage so operation could be checked under those conditions.

Had a lost fire siren in my warnings. Called and the representative was very helpful, professional and patient. Excellent service.

The rep was absolutely great. Put the new part in and checked everything. Found that the fire sensor was not working and he fixed that also. He can come back anytime.

The agent was very helpful and made me feel as if he had great knowledge of the security products.

Problem setting our alarm. Was resolved quickly over the phone.

Ever since you have installed my alarm on August 8, 2015 I have had nothing but issues with it. The supervisor had been out to house on numerous occasions with an installer. The constant issue is always my back door, but the issues have been faulty alarm alerts when the back door sensors reads open after I have left the house, fire sensor being placed by base and when alarm goes it also triggers the fire alarm and the fire department and police department show up at my house. They moved the fire sensor and when they did they pulled down drywall with it, they had me upgrade my internet speed to find out the first installer hooked up the modem and router wrong. To this day I still have intermittent issues with the back door.

Technical Help. The person was very helpful and pleasant.

After relocation, received assistance in reinstalling my system in my new home. Some devices were not being read by the controller.

I have been with LifeShield for two years. I contracted with the original company for 3 years. It has been sold twice. AT&T owns the company now. My bill just increased by three dollars per month. I contacted customer service and they said it was due to taxes. They increased the rate because of the acquisition. They are in a different tax bracket because it's a bigger company. What a joke! I'll cancel next year.

Called to have account bundled with your partner company. The agent handled very satisfactorily.

I received the repeater on 9/21/2015 and during the setup process, which was very easy by the way, everything was going well up until the point of actually adding the repeater to the system. I tried to do this several times on my own, but it just would not work. Each time that I tried the tablet would freeze up. Therefore I was forced to call your tech support. Thankfully your tech was able to resolve the issue and get the repeater added to my system. I was very pleased and grateful for her help. Thank you very much.

I was effectively directed to my security certificate.

Everything has gone very well so far - all the agents I spoke with have been very helpful. Was a little disappointed to find out I had to install system myself but I'm pretty handy so with a little help from your tech department I'm sure we will get it hooked up.

Contact with customer service - very good. But the system seems to have a problem on a daily basis.

The technician was very helpful and got my sensor back online.

The last 2nd Level Technician that I spoke with was Allen - he was great! Very patient and helpful, not to mention very knowledgeable also!

The initial install was a little slow (the window equip. was not the best at that time), but it got better as I discussed it directly with the LifeShield office and they responded to fix my security system. Since then the system has been working very good. You're always going to a few opps. We are very happy with your company and hope to continue it into the future, provided costs is reasonable. I have recommended you security systems to others in the past and will continue.

Sensor communication lost. I was happy the technician was able to assist me with getting all my sensors to work again.

Speaking about move to new location. All was aces!

The agent was extremely helpful. He walked me through setting up the camera, fix my keypad and my remotely ss keychains. He was incredible.

Keypad disconnects from system for the second time. :( The alarm has to be disarmed from the tablet. The tech helped me correct the issue. I am happy with the service, but I am NOT happy with the equipment failures (which also include the base unit and the camera).

Do not go for this system. DIRECTV has not trained their technicians to install. The first attempt they showed up 1.5 hours AFTER my 4-hour appointment window. Finally about 10 p.m. I kicked them out of my house because they were complaining I had not registered. I set another appointment and again, they called near the end of the appointment window without time to install it. Next appointment, the guy worked for 4 hours and left without finishing the job because he could not register the equipment.

Your DirecTV installer was the best. Very please on his service. He was clean and very knowledgeable. As far as the system, I'm getting use to it still but seem it will work. I really you could have included more window sensors. I have fourteen Windows, only got 8 sensors.

Your representative was amazingly helpful, courteous, and respectful. I am not very technically savvy and he was awesome. Excellent customer service!

Prompt and very patient and courteous service. So far, am very happy!

Customer support was friendly and patient.

Agent rep. was very respectful and knew her job well. Thanks, it was an easy experience.

They were very helpful into guiding me for the alarm system & I appreciate their help. I also appreciate their determination & drive to get my alarm back in working order.

I had a problem with my system going off. When I called, I got all the information I needed to correct the problem in addition to some other information I requested. The young man I talked to was extremely helpful and seemed to want to rectify any problems I might be having.

I am very pleased with LifeShield. I have been a customer since 2011 and will continue to be a loyal customer. I love that they are now affiliated with DIRECTV as well and they have given me a discount to upgrade my system.

I called customer service because my system was offline again. Quite often, more than it should my system says not working, unavailable or not connected. The CSR was great this time. He walked me through resetting the system.

I thought the cats chewed through the ethernet wire. Turns out it was the power cord... but apparently they didn't chew through either and the system was restored remotely before I got home that day. It was easy getting through to someone for help which made me happy and I was very pleased with the service altogether. Thanks.

I had no internet so tech support walked me through resetting the unit. We were done in 5 minutes.

The person I talked to 6 days ago said she was mailing me the form and she never did it. I called two days ago to get someone to send it over the computer. I will be getting it on its way this afternoon.

I love have the system and the price was right for my budget.

Everyone I spoke with was knowledgeable and helpful.

The gentleman that I spoke with was very helpful with the reasoning why my keypad may not be working. I was not at home at the time so he gave me suggestions to try when I did get home and his first suggestion worked!!! Very pleased with service!

I recently upgraded my system. I was getting emails stating that my alarm system (old one) was unplugged. I called to cancel my old system. It took about 15 minutes and I was transferred twice.

Very positive experience as a new customer. We have had some issues with connectivity of our items (unfortunately had to buy a new router) but things have improved significantly since. We are hoping things will completely resolve in the next couple of weeks. We will let you know if not!

The representative was very helpful and patient in answering my questions.

I have been having trouble with this system since it have been installed. Yesterday called to have all sensors ID and put online. I am hearing an alarm that says my repeater is not working at this time... while I'm writing this. The repeater was to solve my problems with the sensors, but still I have problems. I need you to fix it or take the system out. I would like to hear from someone in-charge.

Called in regarding Bundle for Security and TV. Also spoke with Tech about changing to Ooma for phone service.

I got all of my questions and concerns answered. He was very courteous and nice.

The system does not work. Keypad has never works and I get emails about things not functioning.

SMS notifications quit without reason. I don't know, but it works now.

The representative was very patient, caring and professional. I received all the help I need. A very satisfied customer.

On 9/11/15, we experienced a technical issue and we called tech support. The technician was very patient even with a loud crying baby in the background. He diligently walked through the instruction of how to reset my equipment. That was extremely helpful because it resolved the issue. Thank you LifeShield.

The wait time for someone to answer your call is unreasonably long. Once they answer the representative made me feel like their number one customer! Very attentive to my needs and knowledgeable about LifeShield product. I definitely spoke with a customer service professional!

Good service, good people.

The technician that assisted me was very efficient.

The service that was provided to me was great... no complaints.

Well taken care of with one phone call.

It works good for a while then for no apparent reason it says door is open. The last time I called the tech said it was my base box. I had to reset it. This is second time I have to reset it.

My greatest frustration is the complete lack of concern you show for long established customers. Happy customers are supposed to be your best marketing tool. Why do you ignore us? Further, the world has evolved greatly since Ingrid first introduced its systems some ten years ago. The world is now awash in security systems, many with greater features and also home automation components. Standing still in the current marketplace is virtually admitting defeat. You spend too much redoing over and over your website. The one you had in 2009 was better than the several since. How many customers actually use your site to find weather? (The same weather that still does not display properly on the console.) Or use your bogus crime maps?

My Key fob keeps falling apart. The representative informed me that I should get coverage on my equipment, she would replace the key fob. Now I have insurance on my equipment and it was replaced.

We keep having to reset the keypad, remove batteries, cut all power sources from it then plug back in and add batteries. Other than the keypad everything else seems to be working ok.

The girl that helped me was very knowledgeable and patient. She did a good job.

I was in a foul mood & the agent was able to remain calm & diffuse the situation while addressing the problem without regard to how long it took. I appreciated his time & patience. My experience with the agent last night was exemplary compared to some of the bad experiences I've had with his colleagues. He should be promoted to trainer.

Door alarm was not working and the tech helped me to get it working.

On-line access - Sent me a temporary password and explained why I had difficulty logging on.

All of the representatives that I've spoken with are courteous and professional.

Associate was able to fix the problem for us right away.

When I purchased the system the appointment was made and the tech who was sent did not know how to install LifeShield so I had to wait an additional 3 weeks before the system was installed and since then it has not worked properly. My alarm goes off whenever I set it on away so it is of no use to me when I am not at home. It also goes off sometimes when it is on stay in middle of night when there is not any problems but scares me at 3:00AM. I have an appointment for the 10th to see if they can figure out what is going on because right now I am paying for something I cannot use so I am VERY DISSATISFIED and ready to cancel due to issues that they do not seem to be able to correct!

First you need to be aware that you will be required to pull your own permits and pay your own permit fees for monitoring. This is not part of the advertising upfront. I was told my system would be active in one week. It still is not monitored. The technician did not install the system properly and I had to fix contacts because they were not properly aligned. A customer service rep prevented me from speaking to a manager when I called about the issues. I had to contact DirecTV's home office line to get in through another channel and be able to speak to someone at Lifeshield who would actually help me. Nothing but runaround and difficulties from LifeShield. I'm very unhappy and I have three years worth of contract to look forward to. Be aware of the requirements and make sure you have everything in writing and clearly understood before you buy.

I called in because the system was unresponsive. I was instructed to press the reset button on the base unit. That fixed my problem.

Customer service is excellent and why I chose this company. Equipment is up to date and was easy to install. My only complaint so far is there have been a couple of connection issues unrelated to my Wi-Fi. They were however easily resolved by customer service.

I have had nothing but problems with my system since it was installed in January. Until the most recent tech (Boton? He had an Indian accent) no one could solve the issues and I was ready to contact an attorney because we have been paying for service we can't use properly. However, over the labor day weekend I had a tech who went above and beyond to solve the issues and called me each day to give me updates on where we were in the process. It is sad that all the techs can't be so efficient and customer oriented as him, because I would have had my problem solved months ago.

Overall I am happy with the LifeShield product and service. I recently did the self install so I tested each device and have also gauged the responses from technical and customer service staff. I feel that it is a good product.

I received a very professional installation from the technician Rodney. Rodney was on-time, and very knowledgeable about the Life Shield products being installed. He was very courteous and respectful of my home, which is important when you are a very meticulous homeowner. Rodney consistently kept me abreast of the installation status, and educated me on how my customer agreement with LifeShield worked. The installation was completed in a timely manner, and Rodney answered all of my questions and concerns to my satisfaction. Job Well Done Rodney!

I like the ease of installation and operation. Minor problems when starting up but a couple of calls for help and the system was back up and running.

My keypad was not responding. The agent I spoke with was very knowledgeable and solved the problem very quickly. He was very patient and understanding.

Very helpful and could tell me how to solve my problem.

Update the fire protection. I had no problems getting it updated. Everyone there is very helpful.

Had some windows and ext door replaced. Contractor tossed out sensors when he discarded window and door. Needed to replace sensors, but had some trouble activating. Internet was no help - no directions included in box. Live Tech help great!!!

I got a "system disconnected" indication when I tried to arm my system via Android app early Saturday morning. After 15-20 minutes of researching online for info concerning this error, and checking my system for problems (finding none), my system started working, and armed properly. I called mid-Saturday morning to ask if there were any LifeShield system problems which would have caused my problem. The young lady that I spoke with was kinda hard to understand because of her poor English pronunciation, but she insisted that my broadband was down during the time that I was having the problem. I am a retired computer/network professional, and I tried to explain to her that my broadband was never in question, as I logged in via the LifeShield android app to get the error, and used Google search to find what the error meant. She still insisted that my broadband was the problem.

Great customer support. Answers questions quickly and correctly.

Had to give tech support a call concerning an alarm drop. They were very helpful and answered all of my questions.

System was disconnected. It took a day and a half for it to be back online, even after I was told twice that it would be back up within 30-45 minutes. After the 3rd call, I was asked to give them 2 hrs to get it back on. That turned out to be about 4 hrs. Then it was reset to practice mode instead of active.

Severe thunderstorms... many. Disconnected to protect the Security system from voltage damage via spikes. Customer Service "walked me through" reset.

Alarm wasn't coming on and was helped to get back running.

I would recommend this to anyone, great product!!

Very helpful and friendly staff. Sensors were getting list and was offered a range extender.

It was easy and fast.

LifeShield Security is horrible. I received the do it yourself box which I did not expect to happen. They give instructions on how to set things up, but I could never figure it out. It wasn't because I am not smart but because it just was not working. I called to voice my concerns and was told someone would come to help me. No one showed up. I messed with it some more and still couldn't get it to work.

I'm very happy with the help I received, setting up my security again, after Exede shut down everything for upgrade or repair.

I called to find out a billing question and everything was handled quickly with no issues.

Tech support very helpful and courteous.

Service rep did a software update remotely and was a success.

While out of town, was notified LIFESHIELD had disconnected. It remained so for 5 days. Because of some earlier "glitches" I'd had, I cancelled, forgetting I was under a 3 yr contract. I called back while on the road and the reps I spoke with (2 gentlemen name Michael, I believe) could not have been nicer, including the refund of my cancellation fee. I do need some tech support with my system due to my internet which is merely "ok". (FiOptics via Cincinnati Bell) If DirecTV/AT&T can ever be my internet provider, please let me know. Thank you.

Had to call tech support about a problem and the lady I spoke with was very friendly and had me back up and running in no time. I was very pleased with the whole phone call.

When fob stopped working I contacted LifeShield Customer service who arranged for a UPS call tag where upon receipt a replacement would be sent. This did. It happens. 3 weeks after it was delivered I called to find out the status. They entered an order for a replacement. If I had not followed up, I would not have got a replacement.

Always have a good tech to walk me through what needs to be fixed.

System arming but not operating chime or alarm when breached. System needed an update. No notifications were given that system was not operating correctly, except that doors were opened while system was set to arm instant, and nothing happened at all. Not good. Not safe. THIS IS A PROBLEM I WANT TO NEVER EXPERIENCE WITH THIS SYSTEM AGAIN. I bought this system for safety, and I expect it to operate 100% of the time. Tech sent update to get system back to functionality, and I hit reset button. But she said hitting reset would not solve problem without having receive the update too.

I needed help resetting the sensor. It was very easy and the customer service personnel was very concise and polite. It was easier than expected. I really do not have much time to deal with these things and I appreciated her polite and informed, professional attitude. I would recommend your company any time.

Customer service is good and have all the answers but in my case I wanted to give head notice in the system since I am moving like I do in any other company and yours was the only one which told me to call again in the day I move. You should have the ability in the system to note this like all the companies in the USA.

Lost internet connection. The agent help me to get it back.

We are pleased with everything, thanks.

Following an extended power failure, I was receiving multiple error messages. Your technician methodically took me through the steps to re-establish communication with the base station and get internet connection. I've used your technical support 3 or 4 times during the ownership of your product and they are great. They have good customer contact skills, are knowledgeable of the product, and most importantly speak English as a first language.

Instructions for how to fix the fire center (a battery issue) were very clear and technician was very helpful.

System went down because of??? Forgot to mention to rep that camera is intermittent as far as color/black and white?? Don't know why???

After calling tech support, they were able to walk me through various methods to solve the issue. At the end of it all, the issue lay in my Ethernet cable. I truly appreciate the technician, Mike, patience in resolving the issue.

I called Tech Support and spoke with RICHARD. After several "outage" notices & being unable to log in to check the status, I called to get assistance. Richard mentioned a server problem was the culprit, and helped me get logged back in. Not only did he speak to me in plain language--not technical terminology--he was patient, took immediate ownership of the problem, and walked me through step-by-step. This is simply another case where I have been thoroughly satisfied, and know that I made the right choice for my security company several years ago.

Reset Password Task completed successfully!

The alarm didn't sound when I opened a door. Called, but no answer could be found. No problem... I'm assuming the electrical storm/"hurricane" may have affected the system.

The gentleman I spoke with is one that I've spoken with before, and he has the kindest voice and is so patient with me. He is indeed an asset to your company!!!

Spoke with excellent representative for purchase of an indoor camera. She helped with my request and provided thorough knowledge. Most importantly, she was customer-friendly.

Representative from your company I talked to was very professional, was able to solve my problem very quickly. Throughout the whole conversation you seem concerned about getting the problem corrected as quickly as possible.

Troubleshooting Sensor Problems & Assigning New Key Fobs - Richard was courteous, patient, knowledgeable, and explained information several times until I could fully understand it. He assisted with fixing my sensor problems and assigned my two new key fobs. Excellent technical support.

Having both hardware and software problems. Unlike your previous tech support people, CLAYTON solved all issues. You need more folks like him!!!

So far so good. Best wireless security system available.

After contacting LifeShield 3 times prior to our last contact, we FINALLY are satisfied with the outcome.

I spoke with a LifeShield tech named I believe "Peter". He handled the call courteously & professionally. Extremely knowledgeable, willing to help, & solved the problem. He is sending the order - per my acct - at no charge, followed by a confirmation e-mail to ensure no cost & correct items being shipped. He was a prime example of why I have stayed with LifeShield. Absolutely SUPERB SERVICE!

Every time I contact LifeShield I feel like I get a great customer service experience. Not only did my replacement order come in quickly, but when I had issues someone was available quickly to solve the issue.

I am very happy with my services. I feel safe and my family is safe. I watch my grandkids. I know they are safe. Thanks to you. Customer service helped me. I forgot my password.

Because of the layout of my house, installation was not as easy as indicated. My house is over 3000 sf all on 1 level. So we had numerous problems with communication outages because of distances involved. That said, everyone in cust svc & tech support were outstanding. And believe me I talked to a lot them!

Very helpful customer service. Quick shipment of my cameras! Thank you. I've loved LifeShield since I had it installed a few years ago!

I was constantly losing contact with various devices around the house. After you sent me a repeater it solved most problems but I still have two windows that do not work.

The installation was easy and great. Support tech was very helpful.

My overall experience has been good.

I've been having a lot of problems with equipment but I'm satisfied with customer service working with me to resolve these issues. Thank you, thank you, so so so much, hopefully things will improve in the months to come and customer service is awesome.

As I told the operator, it seems I have to change my password a lot on my cellphone app. I don't use it often but every time I do, it doesn't recognize my latest password and I have to call in to get a new one. Time before I was driving and they gave me a 10 digit number and letter password.

Courteous and professional support tech.

I wish LifeShield would take the $10 fee off. Ty.

The Lifeshield tech was helpful in trying to help me figure out why certain events were missing from the log on the website.

The upgrade for my system went just fine yesterday. Joshua was extremely courteous and professional and we could not have had a better installation! I am disappointed that our garage sensor is not in range and I do wish that Joshua was aware of your 'repeater' device that may have solved this issue and now we have to purchase this expensive item. Joshua did, however, warn us in advance about the connectivity issues with the garage distance, so we did have a heads up. If he were aware that perhaps this device may have resolved the issue, would I have been charged for the 'repeater'? Nonetheless, superb work and a fantastic technician! Humble regards.

For many months now, since I decided to use Lifeshield Security services to protect my home, I experienced too many false alarms and equipment failure. Even so, I bought additional equipment that included a blast detector, cellular gateway, two cameras, additional motion sensors, but to no avail. The local police kept responding to "false alarms" that I was warned to a possible $125 fine if it continued. I worked tirelessly with your technical support team for hours on end trying to fix the problems without positive solutions.

We went with LifeShield through a discount with DirecTV. We were very satisfied with the installation. We had a minor delay with live monitoring however it was rectified and we were credited for the delay. So far, so good.

We have had excellent service and the equipment was very easy to install.

They contacted me to see if I needed to stay in practice or go live.

Had the best deal on equipment and service over the other companies I contacted.

We signed up for LifeShield Security system thru DirecTV. This is the WORST system. Every week, since installation there has been an issue with either a window sensor, door sensor or camera not working. We have spent countless hours on the phone with them trying to resolve the issues. Technicians have been out to our house every other week to fix problems. Today a technician tried for 4 hours to get a camera working to no avail. When I tried to cancel due to very poor service, they are still trying to make me pay a cancellation fee. I highly recommend not purchasing this system!

I've had my LifeShield acct for just over 2 weeks; I had an issue with 1 of my sensors & they sent someone out to fix within 3 business days. I love the app; it helps me monitor my house easily while I'm away. I had to obtain a permit from my county sheriff office, the same day I emailed my permit #, they had my system being monitored (that was on a Sunday).

Waiting for the arrival of our system. When we get it hopefully we will be happy with the coverage and help if we need it to install. Everything associated with the experience has been great. Always happy with DirecTV and its associated companies.

Marcus explain everything in details, very professional. Excellent customer service.

Customer service was very professional and skillful. She listen, she understood my situation, she was clear and precise in walking me through the problem area. The situation was cleared up in a moment and I was "back in business", A-ok.

Mike in Pennsylvania was the tech that helped me. He has to be one of or the most dedicated, professional and determined to solve my problem Techs that I have ever had the pleasure of talking with. Mike contacted me the next day to see if I had gotten the problem solved.

My wife was the one who had talk with the tech support person, but all problems were taken care of without any interruptions. They were explained so that the system was reset and back in working order in a timely manner.

Very pleasant and helpful regarding our situation. The customer representative was well informed about the issue we were having setting up our home security system. She was willing to do anything to make the process easy for us.

Customer and Technical service have always been superb, however, we are very disappointed with the amount of time that we've had to spend on continually troubleshooting product issues and interruptions with security services for the past year with absolutely no incentive or special offers to keep us as LifeShield Customers. We spend good money each month to LifeShield and we have researched other Security System Providers whom have better ratings, less expensive, and would provide us with the most important part of all... "Peace of mind".

Continue to have issues with the camera, offline most of the time.

You worked with me to correct. Had issues after updating my router. You guys are awesome.