ADT Self Setup Reviews

I got a new computer, and thought that I needed the system to be hooked up to it, but I was told that it is hooked up to the router and did not need to be changed.

Great customer service.

Mr. ** couldn't get my touch pad updated so he had the engineering dept. to update the device. It's now updated. He also ordered a garage motion detector for the useless sensor that had been installed. I hope it will work!

The console notified "lost the siren detector". So I called to ask for technical support. The customer service person answered my questions very clearly and professionally. I followed the instruction to replace the battery, and the problem is resolved.

Keypad not responding. Received clear and concise instruction on how to reset keypad.

Connectivity issue resolved finally through last agent patiently. Recommend that ALL older equipment be changed out for newer versions. After the issue is serious, SECURITY!

Customer rep very very helpful.

Great service. Answered all my questions and was very sincere. Would recommend service.

Happy with my experience.

Very good customer service. We sometimes have problems with the app on phone. Doesn't want to live stream a lot of times. When it does it is good color and we love being able to see in our house while traveling or at work. We can see what the kids are doing, the dogs and cats. When people are going in and out and which doors are opening and what time. Perfect for our lifestyle. Would highly recommend.

The Customer Service Rep solved the problem with the mini-control panel; however, now it is telling me that I cannot arm the system. I believe I saw it flash that I needed to change batteries in the CAMERA which is located about 10' from the floor over a window. I AM 76 YEARS OLD - How am I supposed to change batteries in that camera? Can I bypass the camera on this control panel?

Driveway camera not working properly. Replacement camera sent. Representative very helpful in assisting me when trying to get camera to work. Very patient with me since I did not set up system - a DirectTV worker set system up for me. Representative very patient with me.

The help on the phone and things to keep me as a customer was excellent! God Bless!

Customer service person understood the problem and we were able to resolve the issue quickly.

I feel very safe with my alarm system.

When system is set to away it continuously goes off with no one there.

Lost sensor. Service was very good.

I have sought technical support three times, at least. The respondents have always been patient and understanding. Further they have been knowledgeable and friendly. My problem has always been solved to my satisfaction. I am pleased.

Tamika was my customer service rep. She was so polite and patient. I really enjoyed talking with her. She explained directions in a clear manner and by the end of the call we were joking!! What a lovely lady!! Great job on customer service.

My call last night to technical support provided me with the best customer support I have ever (stress EVER) received during a call with any company. I am a former customer service manager and currently manage a logistics department and wish my employees handled our customers with the same expertise and commitment as I received last night.

Just good help.

Problem was effectively diagnosed, corrected in a timely manner.

The representative was very patient and knowledgeable. He explained exactly what I needed to do to rectify my problem of a magnet that detached from my sliding glass door and I was able to fix it myself. Thank you!

I switched to Digital Service and I wanted to make sure my account was going to be closed correctly.

I called to report that I am no longer receiving email alerts. I spoke with Jasmine who explained that my current system is 2g and I needed to upgrade to 3G. She ordered the equipment to be shipped to me and told me to call when I received it to receive help with the installation. She was extremely helpful and pleasant.

Had a problem with our LifeShield remaining in practice mode after seven days. It didn't become a major issue until we left town. We turned on the system before we left the house. When we checked on the system using the cellphone app, the system was disarmed. We had to arm the system again and again. Finally, we called tech support and the customer service representative informed us our system was still in practice mode and the issue would be resolved in two days. I should have called sooner after the installation date when the system was still in practice mode. The representative was friendly and took the time to resolve my issue.

Robert in Pennsylvania did a great job updating my account information.

Contacted you to update card being charged and to change due date when payment was due, which I have heard nothing back on. Rep was suppose to call me back to let me know if you were changing my due date for my bill. I haven't heard a word back from her.

The tech that helped me was great. The LifeShield product itself is junk. I have to call tech support once a month because my system is always not working. When I called this last time the tech did a great job and was very nice and helpful.

You guys are doing great. Whenever I have a question you are able to help me through. The only issue is when I need you after hours but no biggie otherwise.

Having trouble with base unit when reconnecting sensors.

For the second time since I have been with LifeShield my order didn't go out. Customer service via phone is great but the ball gets dropped somewhere when it is time to ship out. This I am not happy with. I have to call to find out where or what the status is of the product shipped out after a month or two when it has not arrived.

Tech had me up and running in minutes. He had a supervisor call me to set up a return for my camera. I've not been able to use the camera since there is no power source to connect it to. So, they are allowing me to return it and credit my account!!!

Jim (Lifeshield agent) took personal responsibility in investigating and resolving my question/issue. He took it cradle to grave and found the answer I needed including a follow-up call to clarify my alert triggers. Great customer focus and support.

Received help with setting up my service and activating my system. Representative was patient, thorough and professional.

Excellent service as usual.

Couldn't remember password in the excitement when LifeShield called after smoke for kitchen set off the fire alarm. Verified difference between pass code and password and confirmed password.

Customer service satisfactory.

It is really unfair that you have the 7-day grace period after service installation and that's when your contract is in effect, but then problems don't start until system is active and you stuck in a contract, you want $750. To move to Digital Life when my cancellation fees are $450. I have had too many problems with my keypad, key chain, Android app, cameras. I am most likely switching companies.

I was disappointed that after I told the lady that I had to cancel the service because I could no longer afford the monitoring fee that she tried to sell me something else. What part of "I can't afford it" was unclear?

Nothing bad. All good.

The customer service rep. was very courteous, friendly and helpful. She resolved the problem to my satisfaction.

Phone support was good. I sent an email inquiring about some items and was addressed in a timely manner.

My front door alarm is not working.

I finally got a permit number and supplier to LifeShield so I can have the house monitored. The only issue I have that I don't know how to fix is that the front door keypad is not working.

Helpful and professional assistance.

On Dec 19th, I called to cancel my service effective Dec 30th since I was moving to a new home that didnt require a security system. I was then offered 2 yrs at 1/2 price (so was I paying double what I should have for the past 5 years?!). I was advised to call on the actual day I wanted to cancel. So, I later called to cancel which was processed. However, on Jan 15th, my CC was charged. I was not under a contract and my last payment should have been Dec. The rep I spoke with quickly apologized and processed a refund. But, this experience does not encourage me to use them again. I was probably overpaying and they attempted to continue charging me.

All of my questions were answer and a solution was suggested for my lost fire monitor. I will install the new monitor once it arrives.

Was happy with everything except that I don't know what to do with old broken equipment..

I am truly pleased with service and equipment. I do wish you had an affordable deal on adding video to my security system.

Tablet does not hold a decent charge.

Broadband outage daily. Gave me some ideas. It may be my Comcast updating overnight.

Great customer service. The person helping me was AMAZING. She actually cared about my issue and helped resolve it.

I am not tech-knowledgeable to oversee the constant non-connecting to wi-fi needed for the service of this security system and therefore I have had issues. Blame my Netgear box I inherited by my husband, and Verizon landline and internet through DirecTV which then gave me Hughes internet. They are all nice but each company told me either to buy a new Netgear (router) or it was passing it around on each other's products that I use. SO I switched service to one Box router AT&T as it is their problem now and it still is a issue about getting the system to work w/ home LifeShield. The home shield did lower my monthly bill but I am now at the point when I am done with all contracts, to give up on all systems, and return to simplified ways and no contracts, do a antenna and lock up w/ board indoor. The good news is after this has happening off and on this last yr, they are now going to come out see what to do. Thank you.

My cameras were not working with my Wi-Fi. Also, my control pad was not working. Daniel was able to walk me through solving both issues. He was very helpful and patient.

The young lady that helped me was very friendly and knowledgeable. Great service.

I've had techs in to my house. They can figure out why the alarm trips. Motion sensor shows movement but does not set off alarm. What's the good in having it? When I call tech support they tell me I'm wrong, when I can clearly see the order of events that have unfolded. If I weren't under contract I'd switch to SimpliSafe.

We had just called to update the touchpad. Very good customer service.

Tablet did not work and they helped get mine replaced quickly.

Contact with me and police was great... They called me and let me know what was going on. They talked me and the police on how to pull up video of the crime. Altogether they are a very great access to the safety of my family and home.

They were friendly and helpful and I didn't have to wait long to speak with a representative.

I couldn't log in and I needed to change my draft method. He helped me get in, get it done. He was very friendly and was ready to help me with any other issues. Give him a pay raise.

Had a good experience with LifeShield. Technical support was very helpful.

She was very knowledgeable. Guided me easily through each step. Everything was clear and explained thoroughly. Not the same experience when I called another time a year before.

Very helpful and solved the problem.

Pad showing "system alarmed" even though it wasn't alarmed. Very nice customer service representative.

I called to cancel my service, I been a loyal customer for almost 2 years (19 months). I sold my home 7 months ago and moved into a apartment. I have not used the service in 7 months. My system has been disconnected for the entire time. I called to cancel due to lack use and it's cheaper to pay 195 cancellation, then to honor my contract at 39.99 which is over 400 bucks. The lady in cancellations was rude and kept telling me what "could not happen" even if manager came back. And would not let me speak to another manager. She was at lunch and would not come back for awhile. Apparently it's only 1 supervisor on duty. She said she would get my name and number and call me back when the supervisor came back. That never happen.

It has been a constant struggle for the camera to keep working. Moved to a good location and it worked for a while. Stopped working for no apparent reason. Basically have given up.

We switched to Digital Life. Don't like it at all and wanted to switch back to Lifeshield. Very disappointed you are going away.

Sensor out - Great customer service. They always make you feel assured that your home is in the best possible care.

Per AT&T rep, he said I would have to switch over to their system because LifeShield would eventually not work. Your rep was kind, helpful and informative. Really appreciate her assistance.

The technician guided me to plug and unplug certain connections until we found where I had the power cord plugged into the incorrect outlet.

When I call you take your time to help out. How the security work.

Told her my problem in tracking my order and she could not track it either. She immediately sent out another order and it arrived today. [2 days later]

Jasmine was very helpful in getting the keychain reconnected to the system.

During the night of Jan. 13-14, 2016, my internet cable apparently went out. I did not discover this until next morning after I got up. I tried to disarm system with tablet but it did not work. I disarmed with keypad but light on base unit blinked green then red and kept doing it. Internet came back up and I got the system working again. However, I could not communicate with the system via my cellphone app. After called LifeShield, the technician with whom I spoke get it working again.

The gentleman I talked to was very professional and friendly and gave me an alternative to my problem.

AT long last, my system is performing just fine. I finally convinced you that piece of crap ASUS touchpad was the cause of all my system malfunctions. I received another keypad to replace it and sent the tablet back to you. It was deleting my router password and causing all sorts of connection problems. This was my third pad and finally I had the course of the touch pad system. Now my system works just fine and I don't miss the features of the touch pad anyway. If I want to see the listing of events I merely log into the LifeShield app on my cell phone. THANKS for the keypad and you would do well to junk those nonfunctioning ASUS touch pads. If you would shift to an iPad I would be willing to give it another try. But will keep the keypads I have now just in case. Oh and by the way. Much of my recent problems started when they uploaded the new software to my touch pad. It totally blew the system out of the water.

Always excellent customer service. I have professional burglars in my area that know how to bypass your alarm like it's not there and steal what they want with no trace.

LifeShield Security is excellent alarm system. I will recommend to my family and friends.

It took a while but the agent was very thorough and determined that the original environmental sensor that we received earlier this week was not functioning properly. He has ordered a replacement. It was discovered in the process that there are basically two sets of conflicting instructions in the product package- it would help to have the correct instructions. Agent was great. Hope the replacement works as it is extremely important to us in the coming weeks.

Call for assistance resetting a pad.

Good service. I have no complaints. Been a customer for a year now. I haven't had any issues.

Reset password and recover user ID.

Tablet dysfunction. Technician walked me through it & it was resolved.

Phone agent was extremely pleasant and fixed issue.

The rep is very helpful.

Great service and help. Thank you.

I would recommend.

I have had your system since January 2015, about a year. The system was installed by a DirecTV installer. About a week after the installation door and window sensors began to malfunction because the tape gave way or the sensor loosened. I called your office on 1/7/2016 asking about the fire alarm part of the system and how does it work. In conversation with your customer service, who was very helpful, found that the fire sensor was installed wrong and never worked. Also found that the motion sensor was installed upside down and never worked. I feel that someone from your office at least at the install should have found a way to check if the system was working properly. I paid a full year for partial service and if there was a fire I'm not sure my insurance would have covered me because I applied for the alarm discount.

Agent was very helpful in directing me step by step about reactivating my cameras which had disconnected as a result of my new internet service. She was very patient and very friendly. She had full knowledge of the activity that was required to make my whole system work in tandem.

Several power outages recently caused my system to close. You helped me get everything to work again.

I had some issues with my key fob. One did not work and their other one fell apart. During a storm my wall unit stopped working. I called in and the service rep walked me through how to restart our wall unit and it worked immediately, and she also tested the key fobs and sent me replacement ones within a week. Very good service!

I was having trouble with my keypad. Once the rep realized I did not have a power cord, one was ordered. I received it in a timely manner.

The representative was very helpful and resolved my issue quickly.

The person I contacted by phone (the phone number to call was not obvious) was very helpful. We took out a keypad that was supposedly low on battery power. In fact it had new batteries. The chirping has stopped. I was disappointed that it was never suggested that a piece of your equipment is defective or that you did not offer to send a serviceman.

I asked that e-mail alerts be stopped and limited to the text messages. This was promptly done.

I called because both cameras showed up as being disconnected when logging on my phone but showed only one disc when logging on laptop. Not sure as to why there was a disconnect in the first place but it was corrected.

The customer service rep, he helped me and was very considerate and kind.

Blinking light on security camera. Technician guided me through the process of getting one of our cameras back online.

Friendly and helpful. Installation person was amazing.

The work has been excellent, I have no complaints.

Every time I have called into LifeShield for support, agents are friendly and helpful and I have no complaints. I do, however, have complaints about my security system. It has never worked properly, I had to call in the same day I had it installed because the keypad would not work. I had to rip the keyboard off of my wall to take the batteries out to reset it. The touchpad needs to be restarted regularly or it freezes. I called again in November because the keypad was no longer communicating with the system. The agent was helpful and said he would send out a new keypad. I never received it. I called again 2 nights ago and was hung up on twice when I was called back so I wouldn't have to wait on the line for an agent.

Since it was installed correctly, everything is fine.

Receive the help I needed on the telephone to be moved my entire security system - was pleased.

DirecTV wrote to say my text messages and console alerts will be discontinued. The rep said no more console alerts but text messages to my phone will still be in effect.

I was initially calling to cancel my LifeShield coverage due to the problems I am experiencing with the system. My keypads don't work, even after rebooting them, they show a blank screen. My garage door sensor is too far for the base unit to detect it. So I have had to disable the sensor. The system regularly disconnects from my internet server. Basically, the system does not work for me. The Customer Care Rep guided me to the AT&T Security System, keeping me as a customer.

I was sent an upgrade for my system. After setting up the wireless and tablet, I had difficulty with the keypad. It kept saying unable to register. Then I noticed the date and time on the tablet was incorrect. I couldn't find a way to correct it. I am being sent another tablet and the keypad is now functioning correctly.

I was having problems with security camera not working. Tech had we go through some steps to get it working properly. The tech was professional and courteous.

I like the service overall. My biggest issue is the lack of technical support after hours. On 2 different occasions my alarm went off and I was unable to turn off. I don't recall the exact issues, however I was unable to reach technical support due to non-business hours and my alarm was going off at 7:30 am... The call center could not assist. I was stuck with an alarm sounding and unable to leave for work until the issue resolved. Very very frustrating.

Excellent customer service.

My keypad has not been working and giving me an error message for many weeks. When I finally was home to call Lifeshield, the representative was able to help me right away and resolved my problem over the phone.

I was very happy with the help we received on the day we were leaving out of town and needed to reset keypad on 12/26.

I needed my password reset and my keypad and smoke alarm were offline. The rep was very professional and friendly. He fixed all my problems and was very patient with us. Great customer service however equipment is not very stable.

We are moving from San Diego To Arizona and you have made the move very easy for us.

The person that helped me was very helpful and helped me fix the problem, very patient while checking on the pad in the hallway.

Great Tech Support experience. When our system was first installed, the Keypad was not hard-wired or left with an A/C cord for constant power. In the few months we've had the system, we've gone through several batteries and even issues with the touchpad. Tech Support was great in agreeing to send a power cord for the keypad and a new touchpad. Thank you for being such an accommodating company!!

Question about a battery. Service tech was very helpful.

Service is always good!

Quick, direct contact with live representative. Situation quickly handled.

The tech support I received from the technician on 12/31/15 was extremely professional and helpful. It was a very good experience.

Been having trouble with my system for 3 plus weeks, need the issues taken care of or will need to cancel my service.

My encounter with customer service was very good. I was having an issue with my fire safety sensor and I called customer service and they walked me through hooking it back up and when that didn't work they gave me a solution that will help me obtain another sensor.

Most of our doors and windows were no longer communicating with base. The customer service rep was very helpful and patient as he guided me to fixing the problem. It all works again!

Both times I called for tech assistance the reps were friendly and courteous and corrected the issue quickly. They were professional and friendly, so great experience both times!

There was an outage in the area and the security system needed to be rebooted.

Making sure our system was working after a power outage - Representative was very polite and helpful.

Challenge - was 12/28/15 I called in to update my credit card after the Holidays but the Rep. M that answered was No help. Today - Danna made my experience the Best ever since I became your a customer. Danna set up payments for me... to get my service back up after verifying my password , gave me options today vs. NO. Love her! Thank you Danna! I'll be in touch to make changes in the very near future.

Very helpful on getting a defective window contact replaced.

You guys are there for, and my family. Thanks. LifeShield is the best. When I call you always answer more than the times than I can recall. If I needed anything like the labels for my windows when I move from my daughter house they took the time to put them in the mail and they were here less than three to four days. Now that was a blessing.

The tech support rep was very helpful and knowledgeable, was able to solve my problem in literally a minute!

In the last 6 months we've had multiple connectivity issues where we have been unable to use our system. Every time I have called LifeShield I have had excellent customer service. They are patient and respectful and ensure they exhaust all options when troubleshooting.

Great Tech Support. My issue was diagnosed quickly and the tech mailed out a new sensor the next day.

I signed up for your service a few months ago and couldn't register at that time. This past weekend I tried several more times without success. With the help of 3 calls to customer service I am now registered. You need to fix your dialogue box that requests turn by turn directions or provide more instruction for the consumer. It's frustrating and not a good beginning experience with LifeShield. Customer service reps were understanding and helpful.

On two occasions I've had 2 false alarms. The motion sensor is going off and setting the fire alarm off. Clay was kind enough to spend almost an hour working with me and my pet to make sure my pet is not setting the alarm off. He was very helpful.

The agent was very helpful and very competent to solve the problem.

Appreciated call when Christmas decoration cords caused alarm to signal and previous Customer Service handling of false alarm.

Alarm wouldn't arm. She helped us figure out that the door had to be closed to arm the system.

Updated my tablet. Great tech support!!!

Great customer support.

Great service people.

The tech support was good.

Could not get the camera to go wireless and the tech staff got the camera up and running. Never could have done that by myself. Thanks.

Our Asus pad didn't work. The customer service person ran me through a few self fix processes and it didn't work. They are sending a new one out as we couldn't log in on the pad. Our lady helper was nice and courteous. I have told all my DIRECTV friends about you guys because of the monthly discount.

Great customer service. Great products.

The service was very good. They knew what they were doing.

Very disappointed with LifeShield. I have had the security system for a year. Signed up because I wanted something on the cheaper end and basic. System feels cheap (my sensors constantly fall off the wall) and customer service is bad. For instance, after having problems installing the system, I called to cancel my contract and to keep me they offered to reduce my monthly fee by $5 a month.

System upgrade - My call was answered swiftly. Rep answered all my questions.

The touchpad quit working and they tried to reset it but it would not. So they ordered me a new one and talked me through the install.

Repairing system - He was excellent; very helpful. He was at my home on Monday, 12/21 around 10:30 to 11:40.