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LG Washing Machines Reviews

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About LG Washing Machines

LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.

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LG Washing Machines Reviews

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    Page 12 Reviews 1430 - 1580

    Reviewed March 22, 2015

    Do not purchase LG WaveForce Washer!!! - After purchasing the washer from Home Depot and using it for less than a year, the washer will not complete one cycle without becoming "unbalanced" and stopping at least two or three times per cycle. I paid close to $900 for this lemon. Don't purchase this LG washer. I'm very disappointed in this product!

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    Reviewed March 22, 2015

    I am beside myself with this machine. Right from the get go after purchase, the motherboard had to be replaced because it would stop spinning and send an error code. The worst part though is it's ruining my clothes. I only put bleach in one cycle and that is my white towels and other whites. It doesn’t matter how long after a bleach load, it could be the next day, the bleach leaks on my colored clothes and has ruined many, expensive towels and cotton expensive cotton shirts. Even if I try to dry the dispenser out. I have called lg and home depot where I purchased the machine. Lg had the dispenser replaced but nothing changed. By the way, I put just a very small amount of bleach in the dispenser. This is so wrong - I have so many ruined towels and I threw everything out before, but now I’m saving them for evidence. Who can help?

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    Reviewed March 22, 2015

    I bought an LG washing machine two years ago, and if I could afford to buy another washing machine I would throw the LG Washing Machine out the window SMELL and all. After about one month I began to notice a sour smell on my clothes. I have since tried every detergent, odor repellents, old world remedies (i.e. ammonia, vinegar, etc) and nothing, nothing works. Before I bought the LG I had my Kenmore for 20 years with no smell. If there is a recall on this product I would like to be part of it.

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    Coverage

    Reviewed March 21, 2015

    Although my top loaded LG washer and dryer perform well, I am disappointed with the cheap black plastic cover over the control panels. I don't know how loading clothes can scratch this plastic but I continue to get more scratches. I realize this is petty but my washer and dryer are in an open area in the utility room which you walk through to get to the kitchen from the garage and the scratches are on display.

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    Reviewed March 20, 2015

    LG he washer do not clean clothes. The design is faulty - and now after I have tried to work with this machine, I give up and learn that everyone is complaining about the lack of water that is used.

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    Punctuality & Speed

    Reviewed March 19, 2015

    This washer has many problems. The timer gets stuck. It will say it has 30 minutes until finished, but 20 minutes later, it still says it has 30 minutes to go. It does not get clothes clean. Clothes get tangled in a ball, then the machine gets unbalanced. But, worst of all, I have had many things ruined - they come out with what looks like bleach spots and I don't use bleach. I don't know what causes that problem. I wish I had never bought this machine.

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    Customer Service

    Reviewed March 16, 2015

    Purchased LG top loader washing machine and this machine is TERRIBLE. Takes over ninety minutes to complete cycle if at all, error code UE every time no matter how it's filled. Called for service but we refuse to pay for technician. If anyone is looking to replace your washing machine DO NOT I repeat DO NOT buy one of these. You will regret it.

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    Verified purchase

    Reviewed March 16, 2015

    LG WM8000HWA TurboWash - Although being hesitate about ordering such an item online, I did my research and knew the product I wanted prior to placing my order. I followed the company's instructions for receiving my item and my only issue is the shipping of the item.... I'm not sure if it was the product company's fault or the shipping company's but my order went to someone else and vice versa. Both companies blamed each other, but all that mattered to me was that I finally received my item and with no damage. So far I haven't had any issues with the product.

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    Verified purchase

    Reviewed March 16, 2015

    My wife and I purchased a brand new LG washer and dryer a few months ago and both of them are horrible. The clothes come out of the washer filthy and the dryer sometimes takes 6 hours to dry the clothes. LG service has been here 2 times and tell us to add buckets of water to the washer, use less soap and do small loads when this machine says it can wash a king size comforter. These machines are the worst I have ever seen and LG customer satisfaction is non-existent. We will never buy an LG product again. If there is a class action suit I would love to be in on it. Oh, and Best Buy where I purchased them was no help either.

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    Price

    Reviewed March 16, 2015

    We purchased the LG1443KDS at the end of 2011. The machine vibrated so badly it would travel the length of the utility floor and destroyed the large rubber drum seal. The repair technician advised the retailer to replace the machine, that was subsequently done. The replacement washing machine has displayed the same characteristics on a number of occasions other than destroying the drum seal. The noise from this appliance is on a par to pneumatic drill being used indoors, and could quite easily injure a small child or animal when the violent motions take place, lifting it clear of where it is situated.

    We also contacted LG directly regarding our concerns, but were merely brushed off. Absolutely no interest in their customers or appliance aftercare. This washing machine was extremely expensive, but is the worst appliance we have ever owned. This is the first ever LG appliance and is DEFINITELY our last. Purchase junk from this manufacturer at your peril.

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    Reviewed March 16, 2015

    A waste of money, LG top loader bought in 2011. Rust begin after a year use leaving rust spots on whites, clothes end up in knots after wash cycle, and constantly showing UE error for washer being unbalanced. Should have done my research or kept my cheap washer I had over 10 years. Trying to live in the modern world a lost of 2 grand and ending up with a piece of junk.

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    Price

    Reviewed March 14, 2015

    It takes hours to wash a load. I've been doing laundry for 55 years. This is a piece of junk, albeit a very expensive piece of junk. I've even gotten the famous UE message when the tub is completely empty and I'm running the tub clean cycle. As soon as I can afford it I'm going to Sears.

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    Customer ServiceStaff

    Reviewed March 14, 2015

    When the machine cycles on it will pump water out of the soap drawer at times. Sometimes when it is started and other times when it goes into rinse mode, flooding the drawer below the washing machine and the floor. It took several calls to a person who did not want to send a service tech. He told us it was because we were using a wrong detergent. That is a perfect example of how little he knows about the product. When we finally got a service tech to come out and look at it, the problem did not show up while he was here and he had no idea what was happening. So although he was a very nice person he was not schooled in the product then he was sent out to troubleshoot. There has to be a troubleshoot guide that is developed from other repairs done in the field. My washing machine is not the only one pumping water on the floor. It Cost 89.00 for the service call. My Daughter paid 40.00 the same day to check her Maytag.

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    Customer Service

    Reviewed March 14, 2015

    The inside of my LG front loader washing machine started on fire while it was running on 3/11/15. Fire was contained to the inside wiring/hoses of the machine. Eventually started the dryer on fire as it was right next to it. Called 911 & the fire was put out by the firemen as I waited outside (I was unaware of the cause of the fire at that time as my entire basement was filled with smoke and I ran outside immediately). The entire house is almost unbearable from the smell of the smoke.

    Called LG and having a difficult time communicating with anyone. Not really sure who else to contact as I seem to be getting nowhere. So far, LG has not been helpful whatsoever.

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    CoverageOnline & App

    Reviewed March 12, 2015

    The LG website doesn't work and you are unable to register a complaint there. To pre-treat a large cat urine stain on my daughter's duvet and cover I poured apple cider vinegar on the spot. Then I put the washing machine on the "bulky/bedding" cycle, added some more apple cider vinegar, HE detergent and an hour later I put it in the dryer on "bulky/bedding" setting and chose "very dry"....twice! That's an hour for the washer and 2 hours and 10 mins for the dryer. Not only is the duvet and cover still damp but the stain is still there. So tomorrow I am off to the Laundromat where I should have gone in the first place. There is no point in having a "bulky/bedding" cycle if the machine is unable to handle the load. I will never buy one of these top loaders again. The clothes are NEVER clean and I always have to choose a longer drying time. I feel that LG has misrepresented their product as energy saving!

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    Reviewed March 12, 2015

    The stainless drum in washer will lock up if a U.S. dime/penny/nickel lodges in between the two part drum. What a goofy design. Then the machine grinds and fails to wash properly. Silly, don't the German engineers realize that MAYBE coins will occasionally find their way into a wash load. Over engineered trash.

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    Coverage

    Reviewed March 11, 2015

    The area around and under the bleach dispenser has rusted causing rust to fall into our clothing. We purchased an extended warranty from Home Depot and they and LG both indicated that this would not be covered and said that it is a cosmetic issue. We don't like our clothing getting rusty! DO NOT BUY AN LG WASHER OR AN EXTENDED WARRANTY FROM HOME DEPOT! This warranty (5 yrs.) is deceptive and Home Depot lied to us.

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    Verified purchase
    Staff

    Reviewed March 11, 2015

    This washing machine is awful. The clothes do not get clean and they smell even after cleaning the machine. A rep came out and told me that the He tide detergent has been awful to switch to gain or another brand. So, we switched to gain, cleaned the tube 3 consecutive weeks with vinegar and baking soda as suggested and still my clothes are not getting clean. I have been battling this since I bought it.

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    Customer ServiceStaff

    Reviewed March 10, 2015

    We noticed water in the tray (leaking from bottom of the washer) in the very first week. Tech call within a week! Not a happy start. Water leaked few months later. Now we see water leak almost every wash. Technician came out and confirmed no leak after running few wash cycles. Fingers crossed... We had to call the technician once for a different issue also. I never had such issues in my previous washer (front load -- not LG) which we used for about 10 years. Also I have a feeling that this machine is using lot more water than my previous one and wash cycles are longer.

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    Customer Service

    Reviewed March 9, 2015

    I love my LG washing machine. Works well. BUT it is the very first washing machine I have ever had that rusted where the soap, fabric softner and bleach is dispensed. I contacted LG and they never returned my call or contacted me in any way. At this rate my machine will rust out before anything else goes wrong.

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    Customer Service

    Reviewed March 6, 2015

    I purchased a brand new LG top loading washing machine and dryer a few months ago and have had nothing but problems with the washing machine. Not only does it NOT clean my clothes, but it actually causes yellow stains to appear on my white cottons. I have contacted LG a number of times and they have just given me the Royal runaround with absolutely NO satisfaction. They have had me do smart analyses and even sent a serviceman to my house twice when I have tried explaining to them multiple times that there is nothing mechanical wrong with the machine...it's just a manufacturer's design defect (that would be LG). They refuse to listen or agree.

    I have tried 5 different detergents and now they want me to try pods and even buy a water softener which I do not need because my water is not hard. I had a Kenmore for many years before this lemon, and it worked just fine with my water. I begged LG to exchange this washer for one that actually cleans since I have a warranty as well as an extended warranty and they refuse to do anything at all. They asked for images of the damaged clothes which I sent and can't even get a call back not to mention the fact that the call center is in the Philippines and communication is very difficult and frustrating.

    They have worn me down which I'm sure has been their purpose. My husband and I went out today and had to purchase a new washer and dryer and pay a whole lot more money and take a beating. LG should be ashamed for giving us NO assistance with this faulty product. We did NOT purchase an LG product today nor will we ever purchase one again. They are NOT honorable with their guarantees. So, Buyer Beware! I am happy to lend further info or advice to anyone who wishes to contact me.

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    Reviewed March 4, 2015

    At less than 2 year of age my LG top-load washer malfunctioned and flooded my house. According to the washer repairman their assembly was such that the washer pressure sensor hose was wrapped around an arm and the vibration caused it to come loose, resulting in the washer's inability to sense the water level - so it just kept filling. Not only did LG not stand behind my nearly new washer, this machine is pure junk.

    I know to watch and check that hose frequently although I can say it's never had another issue with the assembly correction. Problem is it just doesn't clean. The water level varies such between loads that I always stand there to make sure enough water flows in to actual get all the items wet. I realize one of the so-called features is less water usage....but seriously if they don't get wet, it's hard to clean. I noticed my whites and bright colors look dingy after a few washes, so I started watch closely - this is how I discovered the water issue. I now wash my clothes 2-3 times to get them clean enough...that's sad. I HATE this LG and will never purchase another of their products.

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    Price

    Reviewed March 4, 2015

    This is the worst washer I have ever used!!! It takes me 3 - 5 hours to do a load of clothes! VERY RARELY will it wash without me having to reset the load up to 5 or 6 times per cycle! With my laundry room in the basement I am constantly up and down the steps resetting the wash. I have NEVER been able to complete my wash in one day since buying this poor excuse for a washer 1 1/2 years ago!!!! It's not even worth 1 star but it wouldn't let me submit without at least 1.

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    Price

    Reviewed March 4, 2015

    I bought an LG Washing Machine in 2012. It's a top loader. The bleach compartment started rusting out in 2013. I don't even use very much bleach. I contacted LG last November and they told me I had to have a repair person validate it. It cost me an additional $105.99! Still nothing done. I sent proof of purchase and pictures. Still nothing done. I would not recommend LG to ANYONE! The matching dryer is not working right, doesn't completely dry the clothes. Please save yourself some time and money and do not purchase an LG.

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    Reviewed March 2, 2015

    Purchased our washer from Home Depot about (4) years ago, and if I could return it, I would. This has been the worst machine I have ever had. It doesn't dispense enough water to clearly wash clothes. I know this as my husband drives a truck for a living and brings home very grungy work clothes, and I can never get them spotless. It's really disappointing when you spend good money on appliances, to only have that money wasted on something you can't return. This machine smells, rattles and take forever to complete a cycle. There's no rushing to get a load done at night. I could go to the laundromat faster!

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    Reviewed March 1, 2015

    Had this product for under 5 years. Most appliances I expect to last 8 to 10 years. Anyways, first very minor complaint - all the letters for buttons completely wore off. I wasn't touching them really...they just wore off so now it's hard to tell what buttons are what...there is nothing next to them. I'm a mom of 3 super-active kids and laundry is done all the time in my house.

    One day I started to smell a burning smell. It worried me so I contacted a repairman. He said he has problems with dryers not WASHERS. So he tried to recreate it by running several loads...felt stupid - He never smelt it again, but gave me his card and said call if it happens again. So it did a day later. he came back out. Opened up the top and saw nothing near the mechanical piece at the end of the washer. Smelled nothing after several loads. He said, "Well make your loads smaller and of the same weight, That way there is nothing off balance." He assured me that if there was a problem the circuit would break if it got too hot.

    Well I threw a load in and went upstairs talking to my son. I came down and there were smoke fumes everywhere spurting out from the drum of the washing machine. Had I not come down and stopped it -- my house would have burnt down. I unplugged the machine quickly, opened all doors on a frigid winter day, and brought a fan to get fumes out of our house. Every person even the repair man and the guy at Lowes when I was looking at new washers said he had NEVER heard of a washing machine catch on fire. But from what I have read online it's a common occurrence for the drums of washing machines on HE washers to get out of balance and cause fires because they spin so fast...WHY ARE THEY NOT FIXING THIS PROBLEM!!! We could have been killed by this.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 28, 2015

    When in spin cycle washer moves all over. They have come out 1st year more than a dozen times to repair. They have changed numerous parts to no avail. All repairman say that is my ceramic tile floor which 90% of the country has in their washroom. I still don't understand. I told them the previous front loader did not have this problem. They asked me if I bought extended warranty. I said it should be good from get go, brand new and installed by Home Depot. Went back to home depot to discuss further no avail. Either they said contact LG which I had done! When speaking with LG numerous times each time they were completely unprofessional rude.

    I finally explained Lemon law which when they said to me to screw off, I own this piece of crap which no one stand behind. I choke it up too. I will never ever buy a single LG product, even if they were the last company to produce anything. Stay away. Every time I see someone near their product I tell them to run. Poor customer service, poor quality product. I call them LIFE'S GARBAGE!!! So my unit is 2 years old now and because of the movement of my machine it destroyed the new floor. Remind you all techs said my floor to blame and also my walls. Thank god I keep door closed when my son is here so he doesn't get crushed by this garbage. Oh I spent $1200 plus hours lost while techs were here which was min 4 hours x 12 times on this machine. STAY AWAY FROM LG PRODUCTS PLEASE.

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    Customer Service

    Reviewed Feb. 28, 2015

    LG top load wt 1101cw - This machine is less than a year and a half old, and we have the same problem as most of the other people with this model. After speaking to LG customer service, they tell me the same thing that the book does and after doing the smartphone diagnosis, they will gladly send out a tech to tell me what is wrong with it. The machine will give the UE code with nothing in tub but water!!! And then say they don't have a problem......

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    Reviewed Feb. 26, 2015

    Takes all day to do laundry. Goes off balance all the time no matter how I separate and arrange things. This summer will look for another brand.

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    Reviewed Feb. 25, 2015

    This washer is not a true balance washer as stated. It will pause with the UE code so I can redistribute the clothes or fill with water and try to re balance on its own adding an additional 10 min to 3 hours worth of wash time every single load. It will display UE regardless of light, medium or heavy loads. It won't even allow me to do the full tub clean option without pausing with the UE. No kidding!! I have called LG in regards to this matter and they state that the washer must not be balanced (and I assure you it is and has been checked with a level to see if I am losing my mind.) I do not understand why this washer is being sold still and not recalled. This is in regards to the LG Model WT4870CW Washer.

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    Customer ServiceStaffReliability

    Reviewed Feb. 25, 2015

    I have a front-load washer that has made me and my family very sick. Before I bought the front-load washer, I called LG customer service to get details on how to not have smell/mold problems in my machine. I was very diligent in cleaning it. I cleaned around the rubber area in the door, I drained the old water, cleaned the filter, cleaned inside the soap area and the took the soap dispenser out and cleaned that too, as well as running the tub clean cycle - using afresh, running it with bleach, running it with vinegar, leaving the door open, using HE soap, etc. I called LG to see what they could do because the smell was in my "clean" clothes. An LG tech came out to look at the machine regarding the smell and found that I did everything humanly possible to keep it clean. He called LG and they told him to take the tub to a car wash and spray it down (ridiculous).

    The tech went further, because he knew this would do nothing, and got approval to replace some parts (the back part of the tub had been discontinued???). In cleaning the machine, I watched as black mold and bacteria came out of the hoses and it was on the back of the tub. I took this information to the corporate level and I was told immediately that it was maintenance. I was shocked as to how Tish could tell me that it was my fault immediately without talking to the tech. It was only after I told her that the tech said that it was going to come back again, that she called him. After being left on hold for 15 mins., she got back on the phone and said that she spoke to the tech, his manager, and her manager, and that they were going to review my case.

    Well 1 week later I called back; Tish told me that they weren't going to do anything. She said after talking to their legal department they decided that it was a maintenance issue. They said I misused the washing machine...HUH?? I have had allergic conjunctivitis so bad that my eye doctor and my specialist have told me to go 2 hrs. away to UVA because after 2-3 years of misery and steroid eye drops, dermatologist testing, allergy testing and numerous visits to doctors, they don't know what is wrong with me.

    Funny how now that the tub in my washer has been replaced and many parts steam cleaned, I don't have the "zombie" look anymore. It is still in the clothes and the sheets that we sleep in, but it has improved. Bottom line, LG corporate is programmed to blame the consumer, even if they have a defective product. They don't stand behind their name at all. BUY A SAMSUNG!!!

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    Reviewed Feb. 24, 2015

    Have finally narrowed down the clothes washing machine that would best suit our family needs. Our choice was the LG 5680HVAS. Unfortunately, or actually luckily, my wife decided to "dry run" the washer by attempting to simulate retrieving clothes once washed. She discovered, at 5' 3", she could not reach the bottom of the tub. We then went on to investigate the Maytag designs as well as the Samsung, and GE. We did not review any others. It appears that all of the HE designs have incorporated a physically "taller" design to facilitate the deeper drum. Bottom line, if you are 5' 5" or physically shorter, don't buy one of these machines as you will be greatly inconvenienced every time you use it.

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    Customer ServicePriceStaff

    Reviewed Feb. 24, 2015

    I am terribly disappointed with this machine. First of all my clothes are dull and whites are GRAY. I have followed both the company's recommendations and the store where I purchased the machine’s advice. And they are still dull/gray. My other problem is that I have to constantly readjust the clothes... this last load took 12 times pulling the wet clothes out and rearranging them. This washing machine won't even do a tub clean without the uneven light code coming on. I have called LG numerous times and can barely understand the person that I am speaking to. The repair person has come out twice and once replaced the whole motor, but this has not solved the uneven/balance problem. I'm terribly upset with the performance of this expensive machine and I don't know what to do about it. My advice is to not even think about purchasing this LG top loading washing machine.

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    Barbara increased rating by 3 stars.
    Customer ServiceOnline & App
    After a positive interaction with LG Washing Machines, Barbara increased their star rating on April 7, 2015.

    Updated review: April 7, 2015

    When I had a service person come out, the machine was not a problem. Lowe's had not installed it properly. Now the machine is fine.

    Original Review: Feb. 24, 2015

    I just bought my first LG appliance, a washing machine, WM3050C. Much to my disgust, the clothes come out too wet. I called tech services and she ran the machines through tests and concluded it was working correctly. I have only used the cold or eco warm cycle which does not allow you to change the spin cycle to higher speed. Therefore, I did a warm wash which allows the highest spin and switched from a tablet to a liquid detergent as advised by the tech, but it still took over two hours to dry a medium size wash with only one towel. I have contacted the company again and am awaiting a response. I want to get rid of this machine!

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    Customer Service

    Reviewed Feb. 24, 2015

    LG Washer WT5001C - This washer was recommended by Home Depot. I had no idea it was a Korean made machine. I was told it was a GE brand that had great reviews. Shame on me for not checking. Luckily I purchased the 4 year extended warranty. It is by far the WORST machine I have ever had. I have had repeated service because it is never in balance and ALWAYS take over 90 minutes to do a simple load. I have been told, I put too few items in the machine. Next service call told I put too many clothes in the machine, next service call I was told I didn't know how to load a machine. Seriously I have been washing clothes for over 35 years!

    Finally a good local service company was assigned to come out and they replaced the Core control board and the Display board. NO CHANGE. Finally called again for warranty service only to find out there is a major part recall on many of the models so if you haven't checked you might want to. Of course finding someone "authorized" by LG to come out is the next joke. Their service departments are as bad as their washers. This is simply a poorly built product that should be totally recalled and no longer sold. Major retailers should be ashamed selling this to consumers. There is no doubt I will be donating this machine as soon as I get close to the expiration of the extended warranty. I would gladly participate in a class action against this company.

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    Reviewed Feb. 24, 2015

    When you dial the control to hot or very hot on the washing machine the net result is warm water or cold water. The washer instead of delivering hot water, mixes cold water with the hot water and you get warm or cold water in any cycle. I have had the technician out twice and he said he can't do anything to make it change no matter how many parts he changes. I have it on audio recording. He said LG will not exchange the machine and I have to live with the problem. I paid $1,100 for the washer and similar amount for the dryer. I ran the LG dryer yesterday with one queen size comforter and after redrying it four times it was partially damp.

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    Customer Service

    Reviewed Feb. 23, 2015

    LG 5070CW washer - wash cycle temps are way low compared to info LG provided - Cold is suppose to be 66 degrees, ours runs 50 - Hot is suppose to be 120 degrees, ours runs 75. Called LG and they said it was because it was a top fill washer, and that I needed to use some of the specialized cycles to get hotter temps - basically makes half of the cycle choices not usable. The manual doesn't mention anything about this issue. LG supervisor said they are "looking into some "typos"" in the manual to help with this issue. I spent $800+ on this washer and feel that we were duped. LG doesn't seem to care at all about the errors in their manual.

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    Reviewed Feb. 23, 2015

    Worst washing machine ever. Been junk from day one. Won't spin, says unbalanced unless you fill to top then have smell and dryer won't dry same load. Have to separate and dry rust on top by fill lid. Can't get anybody to work on. Drives me nuts. Ready to buy new washer and dryer. Sure won't be a LG. Nothing but junk and also bought mine at Sears.

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    CoverageStaff

    Reviewed Feb. 22, 2015

    I purchased a top loading LG Washer from Sears, and purchased the extended master plan warranty with it. Within 2 years it has already started rusting near the dispenser drawer. Sears would offer no help whatsoever, and said the rust is not covered. NEVER buying an LG, NEVER shopping at Sears ever again. I have been a long-standing customer and spend thousands on appliances with them in the last five years, including a stove, refrigerator, washer and dryer. They would do absolutely nothing to help me.

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    Staff

    Reviewed Feb. 18, 2015

    Save yourself a lot of problems and do not buy this machine! I purchased a Top Loader LG washing machine from Best Buy and I'm very upset that I did. I've had nothing but problems with machine stopping because clothes are uneven. It has taken me hours to do one load. The service guy told me after four visit that nothing was wrong with the machine. I will have to put more clothes in the washer! It was a medium size load! Best Buy should have told me it will not do small/medium size loads and LG or any other company should not sell a machine that only does large loads without telling the consumer. I'm now stuck with this machine. I absolutely hate, hate this machine!

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    StaffReliability

    Reviewed Feb. 17, 2015

    I bought my washer and dryer a few years ago. About a month, maybe less from the first use my washer would drain out all over the floor. I couldn't figure out why. I read the troubleshooting manual and found it had a drain. So now every other day I drain it in a bucket so it doesn't leak ALL over my floor. I shouldn't have to drain my washer... it shouldn't leak. A few weeks after my washer started leaking my dryer stopped drying. I did all the vent cleaning and it didn't help. I found one setting that will dry my clothes. I have to put it on cotton/towels for 1 hr to dry a small load or a large load. That is the only setting that works.

    Now my dryer has been making a loud noise for months, my clothes have also been getting caught and all my tank tops straps get stretched and ripped. I just took a good look inside and the drum is not only cracked, a big piece is broken off. After reading all the trouble people have trying to get help from LG I will not bother. I am going to buy a new set NOT MADE BY LG... I can no longer deal with trying to get laundry done for a family of 5 with useless appliances.

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    Reviewed Feb. 17, 2015

    Really not as good as we had expected reading other reviews. No matter how hard we try to set the feet, the machine vibrates a lot. The clothes come out very hard. There are not enough spin speed options. The control panel is hard to read if need glasses - you must be wearing them to set it properly. Wish we had stuck with Bosch.

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    Price

    Reviewed Feb. 17, 2015

    Purchased LG clothes washer, from Home Depot. Washer performance was terrible since Day 1. Washed clothes was dirty, smelly, machine noisy, and expensive. American manufacturer may have been better, than Korean man.

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    Customer ServiceReliability

    Reviewed Feb. 17, 2015

    LG customer service is almost as bad as their top load Washer. Machine grinds, bearings are shot. It rusted at the fill reservoir & top lip. LG service asked to "hear it over the phone". I think we should all join in a class action lawsuit as LG knows these are all defective. We bought ours at Best Buy (huge mistake) as their extended warranty dept says 2 weeks to get parts before even seeing the machine.

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    Customer ServiceStaff

    Reviewed Feb. 16, 2015

    We bought a new LG Top Load Washer and it started to leak water from the bottom. I called LG because it was under the manufacture warranty. We have had the repair people out 5x already and each time they have failed to fix the issue. I have called LG several times to explain that is has been a MONTH with no washer and that I have an immuno-compromised child that needs clean clothes. I cannot bring the clothes somewhere to do them because they could become contaminated and make my child sick. LG customer service has not been any help in resolving the issue. They continue to say that they will send the repair people out again and will not replace the machine.

    If the repair people could not fix it in 5 tries and a month later, then LG needs to replace the lemon of a washer they manufactured. I have a sick child and they have no consideration for that. I called Home Depot where I bought the machine and an extended warranty, but they cannot do anything because they have to wait until the manufacturer's warranty runs out! I will never buy any LG products again!

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    Coverage

    Reviewed Feb. 16, 2015

    I have had my LG washer and dryer almost a year. It has NEVER gotten my clothes clean, even after repeated pre-treating and soaking. The water doesn't even cover the load of clothes and, besides the streaks of soil and dirty spots, they even have DRY spots on them. How can this be called clean? Even my underwear doesn't come clean and they are delicate but I wash them on hot and regular wash rather than delicate! I have given up and am ready to pitch them even though I have over $1800 invested in them! What can a consumer do when the company won't stand behind their product? I will absolutely NEVER buy anything with an LG name on it again!

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    Reviewed Feb. 14, 2015

    Purchased a LG Washer and Dryer about a year ago. Would NEVER buy another one. If I could afford to buy a different washer I would get rid of this thing NOW!! Never gets my clothes clean. Most of my clothes have been ruined. Dryer takes HOURS to dry! Worse washer and dryer I have EVER had. And I am 69 years old!! So you can imagine how many I've had. Wish I could get my money back from this one.

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    Reviewed Feb. 14, 2015

    Purchased LG top loader in 2013, worked perfectly until a month ago. Will not complete cycle. Get UE error, even when empty. Had tech replace sensor board and motor. Still not working right! Won't ever buy another LG product! Waste of money!!

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    Reviewed Feb. 13, 2015

    BUYER BEWARE!!!!!!!!!!!!!!!! Do not buy an LG washer and dryer! I purchased a high end type LG washer and dryer in Nov. 2013 and have had to have both of them repaired at least two to three times in the first year. At least during the 1 year warranty, LG did pay for the repair costs, however now that this warranty is over, I guess I am looking at spending $300.00 or more per year in repair costs to keep the units operating. LG Customer Service states that they will not extend the 1 year warranty or replace either of units. Buyers should consider other manufactures such as Kenmore, Westinghouse, etc. My past experience with Kenmore has been very good, and I am now sorry we did not buy Kenmore units. The dryer model number is: DLEX5170W and the washer is: WT5070CW.

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    Customer ServiceStaff

    Reviewed Feb. 12, 2015

    Had nothing but problems from this machine, and with the service provided. Pump broke after 3 months, took 6 weeks to get someone over to fix it. Said they had no service in my area. Took 3 weeks to make an appointment, said computer would not accept, and to call back later. Finally talked to a service man on the phone, told him that I thought it was the pump, he said he thought so to. Shows up next day, yep it’s the pump. (Why not bring one with you)! Got to order one. Be back next week.

    Pump took 2 weeks to get here. Then another week to get them out to fix it. (Somewhere in the process. I went out and bought a cheaper washer, just to please the wife). The old pump had a straight pin in it, shut it down. Ok, now, after having the washer for over a year, the washer will never just wash the cloths, it stops with a UE error about every time. Took the wife 8 hrs to wash 1 load the other day. Got my service man on the way to try to fix this problem. Let you know how it turns out.

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    Reviewed Feb. 9, 2015

    Just move along, people, move along. Nothing to look at here... keep on moving, over to the other part of the appliance department, the area that has anything BUT LG. You have worked hard for your money, don't waste it on LG's products that offer a huge warranty on the motor, but rust out in under a year. Sure, they're cute, they sing to you, they are curvy where your last washer/dryer was boxy... don't be deceived.

    In under a year this washer has gone from being the superstar of the house, to a tired shadow of its former self. The bleach dispenser rusted almost immediately and now, the appliance can only be used to wash dark clothes, ones that the rust stains will not show upon. That's real nice, an $1,100 machine that can only do 1/3 of my wash. Maybe when I replace it - which will be very soon - the motor with its warranty can be re-purposed to drive a pottery wheel. Ultimately, it was designed for it - making everything it touches dirty instead of clean. Skip this washer, the dryer too. Go with Costco. At least there is some semblance of customer satisfaction there AND you needn't speak Tagalog to get it.

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    Reliability

    Reviewed Feb. 9, 2015

    When we purchased this washer/dryer set, we were told we were getting some high quality machines. Sadly the washing machine is a big disappointment. This problem from the very beginning, slimy mildew on the gasket, we had a technician come out to remove the gasket to clean it but that was not the solution. This machine is definitely defective and should not be on the market. If you have any answers please share.

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    Reviewed Feb. 9, 2015

    LG wave force knots up laundry all the time. Constantly runs rinse/spin to balance load, wastes water & knots entire loads of laundry.

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    Reviewed Feb. 7, 2015

    I was sold this machine at Home Depot, I did not seek a front load machine. The first time I used it I found several of my very large monogrammed dinner napkins partly shredded. I found bits of thread stuck to door. I spoke with salesman, not at all concerned not his problem. I hate having the door open all the time. I often like to soak clothes, I also find sometimes I like to add something later after wash started. None of this possible with front load. Can't think of anything I really like about this LG machine. Would never recommend one. Most friends who have front load experience similar concerns.

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    Verified purchase

    Reviewed Feb. 7, 2015

    My LG 8.5 front loader machine is noisy. Bangs and rattles when spins at 1400. Revs. Clothes are tangled when washing. It was ok for two weeks then it started rattling. Would not recommend this washer.

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    Reviewed Feb. 6, 2015

    Bought a LG top load washer in 2013 and I hate it. It's a constant battle with the machine flashing messages and being unbalanced and constantly refilling with water and not wanting to spin. Totally wastes tons of water which we have to pay for living with a cistern and ironically I bought it because it was supposed to use less water, what a joke. I have never had to stand and watch a washing machine until I bought this evil machine. Oh why do I have to watch it so it doesn't waste all our water when it starts flashing the unbalanced code so then I have to stop it and try to move the wet clothes around so the stupid thing will continue on. I wouldn't wish this machine on anyone even if they were my enemy, it's horrible. I'm going back to a top loading Kenmore with a normal agitator that actually cleans the clothes. The only positive is that I bought the LG dryer at the same time and I've actually had no problems with that.

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    Coverage

    Reviewed Feb. 5, 2015

    Model WD-10165FU - I am a South African customer and we have a 9 year old LG Front Loader washing machine (in excellent condition) which has been giving trouble for some time. The problem has been intermittent completion of wash/rinse/spin cycle. I had to resort to taking back cover off and manually coaxing the pulley/V belt to turn the drum. At times during the wash cycle the water would drain out but no amount of 'coaxing' would induce the machine to spin.

    Today I called out an L.G. Electronics technician who, after checking the brushes in the motor, told me that the problem lay with the P.C. board but then informed me that P.C. boards for this model had been discontinued and there was no other P.C. board which would work. And then the 'coup de grace' - he said I would have to buy a new washing machine. Is there any reason for me to feel totally dissatisfied with L.G. products! I feel that L.G. Electronics have erred badly by not ensuring that such an important part is readily available. I now have to discard an otherwise perfectly working washing machine and outlay big money for a replacement, which most certainly will not be another L.G.!

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    Verified purchase
    Customer ServiceInstallation & SetupPrice

    Reviewed Feb. 5, 2015

    I purchased an LG washer 22 months ago and it was wonderful initially. I started to notice that it was taking longer than usual to complete loads. Maybe 20 to 30 minutes. Then it stopped. I have an extended warranty and called to have it repaired. The front panel needed replaced. I went (5) weeks waiting for one of the 6 parts to come in and every time I would call the repair place was being blamed.

    It finally slipped out that the part was held up. I was told not to call back until I have been without a washer for a month and then they would replace it. I would be responsible for paying delivery, having it installed and the price difference since it has depreciated. Well the part arrive 2 days prior to the one month period. The front panel was replaced, put in my first load, washed it, second load the signal came on that the front panel was not working. I am in the same place I started a month ago. I did call LG and they told me not to call them, I was to call the place I purchased the washer from. HELP or is there none???

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    Customer ServiceReliability

    Reviewed Feb. 3, 2015

    Called Lowes, New Castle, Pa where we purchased a defective LG washing machine. Rust spots all over our clothing. We were told it was a stainless steel tub and would not cause rust. They told us it was LG's problem. LG does not call you back when you leave messages. After 4 long months: They do not answer their phones. Customer service, you cannot understand them. Not sure what country you are being connected to. They are not taking responsibility for the defective washing machine and Lowe's is not standing behind their customer. I will never purchase from Lowe's or LG ever again. Horrible!!!

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    Staff

    Reviewed Feb. 3, 2015

    I purchased TWO LG front loader washing machines from Home Depot for my own use. From day one the clothes never came out clean. Because I had bought two I assumed that this issue was with my plumbing and had the plumber back in several times. Each time he assured me that there was no issue with the plumbing. I finally called my extended warranty company to come and take a look at the machines.

    The technician simply shook his head and said that he understands my frustration as he owns the same machine. There is simply no sufficient water in these high efficiency front loaders to wash laundry! They are marketed as giving a superior wash yet DO NOT WASH THE CLOTHES AT ALL! Try washing a load of laundry in the sink and adding just one jug of water! I am still hopeful that LG will stand behind its product and replace these machines, as I currently have two very nice looking ORNAMENTS in my home.

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    Staff

    Reviewed Feb. 3, 2015

    LG washer model wt1001cw top loader - Purchased washer from Menards based on high ratings from consumer reports. Had it for only a week and parts of the laundry does not get wet and clothes do not come out clean. Called LG. States have to have repairman look at machine to be deemed non-repairable. Repair person states it is the nature of the beast. That is how the machine works. LG supervisors states nothing they can do, told me to go to Menards and state buyers remorse. Went to Menards. They will not accept return since it was past 7 days. We came in on the ninth day! We told the manager at Menards in Escanaba, MI about the buyer's remorse. He laughed! Not impressed with LG and Menards! We can always use the washing machine for target practice. Probably will be good therapy!

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    Price

    Reviewed Jan. 31, 2015

    Bought new supposed to be best top load definitely not cheap, but recommended by Sears as the best. Definitely not have had continual repairs. First, UE always popping up, then spin cycle took 2 hours and clothes wet, now just never finishes, let run 2 1/2 hours then went to laundromat to finish. Never again LG.

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    Reviewed Jan. 30, 2015

    I hate my LG washing machine... it smells and there is water that accumulates in the rubber gasket and black mold! I think the problem is the horizontal drum... The water does not drain properly. I never heard of buying a product to clean your wash machine... That pretty much saying there are issues! The dryer also sucks! It shuts off before clothes are dry... So if you're not home to restart.. They smell! The dryer also seems to take a long time to dry. Who would think that products would decline in quality... With all this technology we have today!!! I want my old fashion washer and dryer back!!!!

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    Reviewed Jan. 29, 2015

    This is my second LG washing. Loved the first one. Had for 15 years. Second one not happy with. Doesn't have the same heating ability. A lot more noise won't stay in the same spot even it been properly level. How disappointed. Not happy with this machine any more.

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    Customer Service

    Reviewed Jan. 28, 2015

    Purchased a front load washer model WM2455HG and dryer set with stacking bracket 6 years ago. Washer makes a terrible grinding noise and stops spinning, rocks, and starts grinding etc, etc. Have tried to get a repair person to look at it. When I tell them it's a LG they laugh and suggests I just purchase a new washer. I have the dryer that stacks on the washer, now I'm being told that there's no LG washer that is compatible with dryer stacking bracket, that I'll have to buy a new washer and dryer. Called LG, they don't have a clue. Was told to buy washer, if it don't work, to return it.

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    Customer Service

    Reviewed Jan. 27, 2015

    This is the WORST washing machine ever. Not only does it not clean the clothes but the balance issues are enough to drive you crazy. If I'm not standing over the machine it can take hours for a load to complete as it's constantly off balance. Never again would I purchase anything from this company. Their customer service doesn't exist when they can't admit they've produced a flawed product and do something about it.

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    Reviewed Jan. 27, 2015

    LG WT4670CW Clothes Washer - This machine is alleged to be self balancing. If it fails to spin in out of balance, it refills the tub, churns a bit and tries again. It may do this several times and not succeed. At which point it leaves it up to the user to shuffle clothes or remove clothes to continue. It is likely to fail again and go through additional cycles attempting to balance. This uses immense amounts of water and time. If it fails completely it may leave the tub full of water with no manual way of emptying it to start over. This machine is supposed to allow the washing of 10 pair of jeans or your bed spread or whatever. Good luck. This particular model is quite poorly designed. At something over $500 this item is a one year throwaway. We replaced an old front loading Gibson with this that was ten times the machine this is. We paid $100 bucks for it at a yard sale. I don't know about other LG models but this one is very poor.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 25, 2015

    I bought a LG machine from Menards last September. Within four months - it was leaking. I called Menards because I had bought the extended warranty from them when I got the machine. All they did was give me an 800# to call and reach the LG customer service center. I spoke with a woman who barely spoke english. She kept asking me questions about what kind of soap I was using and if I had checked to see if my hose connections were loose. I got frustrated and finally got her to agree to send a repair technician. She said they would be in touch in 3-5 business days.

    After a week I called again - same story. By the end of three weeks - I had called 4 times. Still no one called me or showed up. My husband put a pan under the machine and we continued to use it even with it leaking. I was beyond upset and finally just went back to Menards and asked if I could just return the machine! Nope - nothing can be returned there after 30 days. They again only offered me the 800# to LG's customer service center. I just told them - Don't Bother! They don't call back when you have a problem anyway.

    Then out of the blue - after more then a month - an LG technician shows up at my door out of the blue with zero notice. The girl was very nice and helpful but it's going to be another two weeks before they get the part for our machine sent to me. Who knows how much longer after that it will be before the part is actually installed! Overall - I am completely dissatisfied with my LG machine and their customer service experience I've had with them so far! I will never buy anything from them again!!!

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    Customer Service

    Reviewed Jan. 24, 2015

    I bought an LG washer and dryer from Sears about 8 months. I noticed all the lettering coming off the machine the Dryer I noticed first. I called Sears, they said it was in the backing so it got replaced then I ran my finger over the washer and all the lettering started leaving it. The new front that was put on dryer all lettering gone. Now I have a set with no lettering. I was told it was cosmetic and LG would not stand behind it. Read your owner's manual.

    I would never recommend LG product to anyone. Read the owner's manual before buying. I have a Kenmore set 30 years old and all the lettering is on it, also have a Maytag lettering on it. As far as I am concerned LG is made cheap and not to last and poor quality which I will never own another. Their symbol LG, it's gone. I guess they don't want anyone to know this is their machine. Customer service I called told cosmetic. How are you to know where the settings are. I would recommend duct tape and magic marker non erasable better than their excuse for lettering.

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    Customer Service

    Reviewed Jan. 23, 2015

    I have a WM2240C Front Load Washer and in order for it to run, I have to unplug it, and replug it back in to the socket. LG customer service is no help.

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    Installation & Setup

    Reviewed Jan. 22, 2015

    The cast aluminum 'spider' connecting the motor to the stainless steel tub in LG front load washers disintegrates due to electrolytic action in a moist and warm environment, necessitating a repair that costs almost as much as a new machine. The part only has a one-year warranty. LG knows about this design flaw, but still persists fabricating machines with it. They would do well to have a recall on all the machines with this design flaw. Check out the image of my defective LG spider below. I ended up spending around 8 hours dismantling the whole machine and installing a new [doomed to fail] spider. I am lucky to have these skills, but most people don't. Other than the spider connector, the machine has been fine.

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    Verified purchase

    Reviewed Jan. 19, 2015

    I bought one of your top loading washing machines a little over 3 years ago. Why I haven't complained before? I have had repair on it a couple of times, never resolved the fact it didn't cleaned my clothes. I have learned to manipulate the machine to hopefully have better results. For example, use the bulky bedding cycle to get enough water to even cover the clothes, stop the washer when it has water in it and start a new cycle. I SOAK EVERYTHING I WASH. Still it is the worst washer I have ever had. After doing some research and speaking with those that repair these washers it is the same.... they do not clean your clothes. I find it unconscionable your company can continue selling these inferior products!

    I had a Kenmore top loader for 24 years, at the point they never made a part again I had to replace it. I so wish I would have found another top loader with agitator, or chosen a front loader. This belongs in a junk yard! I have problems with its balance system when rinsing and have had it take 2+ hours to get a load done!!!!! So much for saving water, energy and convenience! What will you do to resolve this problem? I purchased it at Home Depot 11/20/2011. I have the extended warranty plan. I do have a copy of the receipt as well. I have pictures of items that have been washed with still dirt on them and debris on them. I will wait for your response. Thank You!

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    Verified purchase

    Reviewed Jan. 19, 2015

    Paid $742.49 for LG Front load washer. After 1.5 years stopped working and had to pay $200 for labor costs. 2 people using the machine. After 3 years 4 months the washer stopped working again. Cost is $700.00 to fix. Didn't realize Washers last not even 5 years now, wow!

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    Reviewed Jan. 18, 2015

    Less than 2 years old. UE message regularly, takes a very long time to finish a cycle on "speed wash," only Methesula could attempt a different cycle. But I can live with all that - now it is leaking from inside. This was a terrible mistake and definitely a piss poor machine. I am 50 years old and I have never had service this bad from a washing machine.

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    Reliability

    Reviewed Jan. 17, 2015

    Purchased washer, gas dryer bundle. Front door leaked water from first use. Told us to "clean it" - we wiped it dry every use. After 2.5 months the valves and baskets and other parts (a solenoid that shuts the water off) required replacement. Even with the additional warranty we still owed 350.00 each time. Our washer required authorized repair parts and authorized service people so we had to wait weeks for the appointment, weeks for the parts to be ordered then weeks for a follow up appointment. Now it's happening again. I am not repairing this beast. I will go out today and buy a Kenmore or Whirlpool top load from Sears. Sears has been reliable forever. No more LG or samsung for us, ever.

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    Customer Service

    Reviewed Jan. 16, 2015

    After many years of being professionals in the working world, we have hit on the WORST product and service from an appliance manufacturer. Our washer was just over 12 months old when we began to experience relentless problems such as continuous UE signals, subsequential refilling of the washer tub, prolonged run times up to 4 hours, and soaking wet clothes even after the spin cycle was completed. We called LG Customer Service and were told in so many words---too bad but it is your problem.

    We have been Honda car owners for 30 years and cannot say enough good about their customer service and working WITH us when any problems occurred. As a result, we have told many others to buy Honda and they will NEVER be disappointed. We were just told by a repairman that the control panel is bad and needs to be replaced to the tune of $234.00. This on a washer that is now about 15 months old. Quality control must not be existent at LG. In this case, we WILL tell all those we know NEVER to buy a LG product of any sort.

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    Reviewed Jan. 16, 2015

    This is strictly a review. I purchased this washer (LG Washer WT110CW) as to the high standard that Consumer Reports gave it. I hate it. Your standard wash cycle is 57 minutes. There is a load for bulky, whites, etc. but some have a cycle up to 113 minutes. They do have a quick load of 35 minutes, but that's the least. Then it spins to the point of almost drying and your clothes by then are so wrinkled, that the dryer will not take them out and now I have to iron these items. It was over $600 with tax, so I just can't go buy another one. Way too much computerized options that take forever. I want my Kenmore back that gave me very little problems and a load was done in 30 minutes (no matter what it was).

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    Price

    Reviewed Jan. 15, 2015

    We purchased an top of the line all stainless steel LG Washer and Dryer from Home Depot in 2009 and from day 1 had nothing but trouble with both of them. The washer was constantly out of balance even though the washer had the true balance system, then the computer board went bad, then the door switch and drain pump quit. The dryer has never dried correctly, it always takes about double the normal time to thoroughly dry. It has cost me over $500.00 to keep them running for less than 5 years, LG should be in the junk business as they excel at it.

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    Reviewed Jan. 15, 2015

    I purchased a top load LG washing machine. My clothes don't come clean. I end up washing them two or three times. I'm not talking about seriously soiled clothing, just everyday soil for which I've never had issues with other washing machine I've owned. For the amount of money I spent on this machine, you'd think it would work better. As a single grandmother that is supporting an adult child and two grandchildren, I can't afford to replace it or it would be out of here. Stuck.

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    Verified purchase

    Reviewed Jan. 15, 2015

    I had a front load Bosch washing machine. It constantly stunk and had to clean it all the time...Now i went back to a top loading machine and if I could get one load done with re-balancing. I am 65 and have been doing laundry since I was 15..with a top load machine. I now how to load it for balance. I can re-balance this machine up to 3 times a load. If you do bedspreads it is even more fun...do you have any idea how heavy they are wet? Try to balance that. The machine washes clothes great, and they spin dry really well. But this fill and balance thing makes for a long day every day doing laundry. Can this be fixed?

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    Price

    Reviewed Jan. 15, 2015

    Noticed rust around dispenser drawer and filter door. There has been no misuse or spillage, this seems to be happening due to over sloshing as dispenser is emptying during wash cycle. Also we saw on other reviews where this is happening to other washer brands as well and I would agree with one service man’s opinion that cutting corners on paint seems to be the problem as the paint is extremely thin on this machine. This is clearly obvious as the area where the problem occurred had to be sanded in order to stop the rust from running down the face of the machine and spreading rust all over my floor.

    I paid a huge amount of money for this machine and the matching dryer and pedestals when we remodeled our home, I wanted high-end look for the resale of our home. We have sold our home and personally I will not buy a new set for the home we are building even though I loved the performance of the machines, too bad they ruined their wonderful products by cutting corners on a simple thing like paint. News flash LG, a cheapskate in your company is going to ruin your product’s name! Shame on you for charging a high quality price for a great machine only just to ruin it and anger the consumers by screwing them over paint.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 13, 2015

    We purchased this washer approximately 4 years ago. It just doesn't work and hasn't since we owned it. You constantly get an error code on the machine when washing. Cannot get through a complete cycle without an error. Had LG recommend repair service (All American Appliance Repair, Daytona, FL) and replaced motherboard for $250 this time. Forty-five days later, doing same thing each time we use it. Called All American and LG back to have it fixed again. All American says motherboard was only warrantied for 30 days but LG says its warrantied for 90 days. Can't get straight answer from either party. Never been so frustrated with an appliance and don't understand how we can let companies sell a product with a known defect without a recall to fix. If you google you will see the same issues. We purchased it from Home Depot. I have the HD receipt, just don't know how to attach. Yes we would like to discuss with an attorney. Thank you.

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    Reviewed Jan. 13, 2015

    After reading on the energy savings we bought an LG HE front loader in 2010. Well, after reading my booklet and other information, I understood that have to keep the door open to not have odors in the washer. We have terrible build-up of mold inside the rubber gasket. I am allergic to mold. I have to get in there and clean with bleach but still comes back. I will say it cleans my clothes. You only need a tablespoon of detergent.

    But my problem now is the terrible LOUD noise it makes every time it empties the water out. Goes off-balance all the time with small loads. CANNOT wash a small throw rug. It's IMPOSSIBLE to find a reputable repairman. My mom bought the same washer 2011 and now her motor went after others issues with leaking. She's going out and buying another name brand. I would never buy another LG appliance again.

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    Staff

    Reviewed Jan. 12, 2015

    Buyer beware before you consider purchasing an LG washer and dryer. I have owned mine for 2 and 1/2 years. Thank goodness I got an extended warranty on the washer, after 13 months I noticed that my clothes were not getting cleaned and most of the time there were dry spots where no water even got on the clothes. Could not count the times I have washed the load twice. The repair man is here again (on my $) and it does not look good. The dryer has never dried well, always have to dry each load several times. FYI, there are only 2 people in the family and most of my wash loads are very small.

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    Reviewed Jan. 11, 2015

    My LG front loader stopped working. I have had 8 failed appointments and three in home visits - no one can fix the problem of the clothes not cleaning, the water not filling. I have cleaned the washer, I have turned up the hot water, all to no avail. Horrible smelling washing machine.

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    Price

    Reviewed Jan. 10, 2015

    When the load gets unbalanced during the spin cycle, the time goes back and the machine adds water to it again. This will keep going on automatically if you are not there watching the cycle. I have had 3 hour cycles and my water usage is high. As others have stated, this is the last time I buy LG. This is not a cheap washer either.

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    Reviewed Jan. 10, 2015

    In the last 3 years of ownership I have had nothing but maintenance issues, repair costs, and an insurmountable amount of aggravation. I would recommend this only to my most hated enemies in the hopes to bankrupt them with repair costs.

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    Installation & Setup

    Reviewed Jan. 9, 2015

    Our LG front load washing machine has a cycle that intermittently opens and closes the water valve that causes severe water hammer in the plumbing system. This is very bad for your plumbing and will cause damage. I've installed a water hammer arrestor, but wasn't any better. Very bad vibrations and unacceptable noise during wash/rinse cycles - unit actually moves across the floor! And needs continuous cleaning of soap and softener dispensers - clothes smell badly if you don't. Dryer does not perform well either - takes 2 hours to dry a load! I would never recommend LG to anyone - spent over $1,800 for the washer/dryer pair with pedestals, and have replaced them in less than 3 years with conventional pair!!!

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    Staff

    Reviewed Jan. 9, 2015

    I purchase a top load washer (model # WT1101CW) from Frys electronic June 7, 2013. A year and 5 months later the main board failed. I contacted LG customer service rep to see if a warranty really does exist. To my surprise the panel only has a year warranty according to one rep (Anna) but another rep from parts (Mark) stated when, called by the technician, that the panel has 2 years warranty. I contacted LG rep to speak to the supervisor to clarify the issue but was given a run around.

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    Customer Service

    Reviewed Jan. 7, 2015

    Had my washer for just under four months. Extremely disappointed when it failed and leaked gallons of water on the floor. (Luckily, the washer is in my basement.) I contacted LG service at 10:00 a.m. on 1/6/15. The tech, Nate, showed up at 3:00 p.m. the same day. He ordered the part, water pump, which was delivered before 10:30 a.m. on 1/7/15. I called Nate to let him know that the part was in. He was at my house at 5:00 p.m., the same day as the part was delivered. I read all the reviews, including people waiting 6 weeks for a repair or replacement. I didn't hold much hope for having it fixed in a reasonable amount of time. My customer service and repair experience was, fortunately for me, great. I'm not sure if I would recommend the washer as my old washer lasted 8 years with approximately 8 loads per week.

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    Customer Service

    Reviewed Jan. 7, 2015

    I purchased the machine about a year ago. Have fought with LG and PC Richards about the DEFECT. No one will dare say there is one. All the complaints made about the machine are same - unbalance and the machine uses TONS of water to readjust - if it can. Usually you must stand and watch to be sure it spins out. It is the most frustrating experience. LG will not admit that the machine {maybe not all} but a huge amount of these machines are terribly flawed. They claim ENERGY STAR which is a lie! Gallons of water wasted!! KEEP COMPLAINING AND KEEP GOOD NOTES. THEY LIE about the amount of calls made. I will not stop with them.

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    Installation & Setup

    Reviewed Jan. 7, 2015

    I had purchased a LG Front loading Machine. The installation Technicians arranged were Pakistani Drivers who are unaware of Machine Programme. The Machine was left out with an error. The next day I did visit the LG showroom to state the problem and take back the machines. They agreed to take back the machine due to bad services.

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    Reviewed Jan. 7, 2015

    LG Wave Force HE machine, True Balance Anti-Vibration System, Inverter Direct Drive - bought about 18 mo. ago. First thing company did was sent me a check returning my "warranty" $$. I paid extra for 5-yr. added warranty. Have fought this machine since day 1 with finishing a cycle without the UE error coming on. I have king beds so our linens are larger but I do not overload. If anything, I underload to avoid the unbalancing of the tub. I even put the spin on medium in attempt to be easier on the machine.

    I am so sick of this thing!! I am going to sell it to the highest bidder on a Swip Swap page and hope they have better luck with it. Worst machine EVER! Seriously. It shakes so hard I am surprised there isn't a hole in the wall. All I remember is buying from Sears with a great big 10-year warranty on the front of the machine. Can't wait to get rid of this thing.

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    Reviewed Jan. 6, 2015

    This washer is horrible, I hate it. Just like everyone states, I can't run a load of laundry without it constantly adding more water because it's "uneven". Hate it, will never buy LG again. I think we should be given our money back. 3 years I have dealt with machine. Refund would be nice.

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    Customer ServiceStaff

    Reviewed Jan. 4, 2015

    I am having the same problem as others stated about it stopping in the middle of loads. I've been doing the same load for 4 hours now, still not done. The washer is only about 3 or 4 years old. And don't even ask me about the LG TV fiasco. Still waiting after 1 1/2 YEARS for them to call me back with a repairman. Dead pixels right out of box. LG claims they have no repair people in our area. I will never buy another LG product and tell my story with everyone I can.

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    Coverage

    Reviewed Jan. 4, 2015

    After 3 years the top of my top loading machine has begun to rust. When contacting both Home Depot and LG I was told that the extended warranty did not cover this problem. Since this situation is clearly a defect in manufacturing and or workmanship I was irritated but made no headway. Also when doing laundry you need to stand over the machine and make sure that the clothes are distributed properly or the machine gets out of balance and stops running. The bottom line is no customer support and a machine that does not run very well.

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    Verified purchase

    Reviewed Jan. 4, 2015

    LG Frontloader Washing Machine WM4270H has a cycle that intermittently opens and closes the water valve that causes severe water hammer in the plumbing system. This is very bad for your plumbing and will cause damage. There is not a complete solution for this. Options to avoid the water hammer are: install a water hammer arrestor or use rubber hoses. Neither one of those options worked for me and LG was unable to find a solution. Do not buy the LG frontloader until they acknowledge and fix the problem with the water valve.

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    Customer Service

    Reviewed Jan. 3, 2015

    I bought the LG set about 11 months ago. For the first month it operated like a dream. Then it started leaving residue on my dark clothes...looks like streaks of lint or undissolved detergent. I have changed detergents, added less or more, used large loads and small ones, and nothing helps. I have to wash the load a second and sometimes third time without detergent to get it clean. Another problem is that if I wash anything with my darks that is even slightly lighter than black or brown, the dark dye is transferred to the clothes and ruins them. I have done the same thing for years with other machines without problems, but this one for some reason causes the dyes to transfer. I think both problems are caused by too little water being used. Have finally lost patience and will start the never ending cycle of service calls, I guess. I don't recommend this product. It does NOT save water.

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    Reviewed Jan. 3, 2015

    LG wash MachineWM2101H - To this day I cannot finish a small rug by itself in the machine. It gets heavy and shuts down. The rug is only 18"x24". On regular loads it shakes like crazy until I rebalance. Told it may be the bearings by Warner-Stellian, but they say nothing they can do. It is only 4 years old.

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    Customer ServiceStaff

    Reviewed Jan. 3, 2015

    You would think with only 3 people in the house that a washer (WM2487HRM) would last longer than 8 years! My washer's final load stopped on the rinse cycle and would not finish. I tried resetting the wash load by pressing the rinse/spin button thinking it was just a temporary problem and still would not work. Now all it does is make a loud rumbling sound. I called Customer Service and they told me that the rumbling sound was either the rotor or a bearing. This isn't the only problem I've had with this beautiful, red W/D set. About 5 years ago the wiring in the back of the dryer started smoking. Thankfully we were home otherwise the house would have burned down. I ended up cutting the burnt wires and splicing in new wires to fix. Never again LG!!!

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    Coverage

    Reviewed Jan. 2, 2015

    I bought an LG washing machine and ever since we had it, we have had nothing but problems with it. We had it repaired three times and it is still not right. It got so bad that we have bought another washing machine for a spare, not lg. While we wait for it to be repaired, even with know-how insurance we still can't get no satisfaction. Their logo ‘life's good’ does not live up to their name.

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    Staff

    Reviewed Jan. 2, 2015

    The LG front loader leaks and it's not a year old. It also has a bad odor... before you load your clothes you have to run empty washer with detergent or your items with stink - really bad. LG ice maker on refrigerator Jams every day. It's a pain in the butt... should have kept my Maytag appliances. They gave me no problems. I wanted to upgrade and remodel home... very bad idea. I hate these LG junk. Spent over 6 grand for all my upgrades... which in fact was a downgrade. Refrigerator, stove, dishwasher, over the range microwave, front loaders washer and dryers with pedestal. Don't waste your money on LG... Ugh.

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    Reviewed Jan. 2, 2015

    I purchased a WT5070CW a year ago. This has to be the worst washing machine I have EVER owned. Every load gets off balance. When it gets unbalanced the machine stops. When you adjust the clothes and restart it will get off balance again. It has taken me a full day to wash one load of clothes. Today it took three hours to do one load. If you have a small load (a couple of towels) it takes six or seven tries to get the load done. I don't think it is possible to keep this machine balanced. I paid a lot more for this machine than I planned on spending and am VERY disappointed. I have found several other complaints about the same machine and the same problem. I think this model should be recalled.

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    Reviewed Dec. 30, 2014

    This is the worst machine I have ever owned! It cannot get through a single cycle without an error being displayed and the washer shutting down. It takes hours to do one load of laundry. Will never buy one again.

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    Reviewed Dec. 29, 2014

    LG Washer WT1101CW - Terrible washing machine. If you buy this washer, don't expect to wash a small, medium, or large size load in a reasonable time period. Constant uE errors, tub fills with more water to try to adjust, etc. Or, we just get the uE error and have to run down the stairs to rearrange the clothes. Regardless of how careful we are with loading/arranging the wash, what type of wash we put in, etc, we have constant uE errors. It can take up to 4 hours to do one medium size load. I've since read that the "control panel" may be faulty? We have a tech coming this week. There may be a "software update" needed? Who knew? (How would I know this! I didn't get any kind of message saying that the software was out of date! ) This will be the 4th tech visit this year. In addition, just for ** and giggles, we decided to do a tub clean cycle. You guessed it. uE error! So, obviously, if the washer can't even function to do a tub clean with JUST WATER in it, there's something wrong with this product. Don't buy it. You WILL be sorry. I'm sorry that I can't give zero stars in this review!

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    Customer Service

    Reviewed Dec. 29, 2014

    I bought a LG front loader set from Sears when I moved into my new home in 2010 and I've had nothing but problems with the washer from the beginning. I'm thankful that the salesman suggested the extended warranty on the washer as I couldn't afford both. I've had 7 calls on cups not emptying a new main board a new drawer and clothes needing extra spins because they are still too wet for the dryer (the repair man said I needed to do full loads in order for the machine to spin out right? Yesterday it completely stopped during a wash so now I have to haul a load of wet towels to the laundromat. I now have to wait a week for a part to come in. I was so excited to get this set but I hate it and will never buy any more LG products and I make sure everyone I know that is in the market hears about these machines.

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    Customer ServiceCoverage

    Reviewed Dec. 28, 2014

    Wish that I had found this site prior to buying their top loading washer. Bought from Home Depot 4 months ago. Left one day with washer running, when we returned it had stopped with error code, washer had not drained. Looked at error code which said that hose was possibly crimped. Pulled washer away from wall and insured that they was nothing wrong. Called LG and girl had me do the over the phone diagnostics. Bottom line, she said that it needed service and they would schedule in 3-5 business days.

    Only call we received from them was a company name & phone # left on answering machine, with no further information. Sent a email asking what the hell is this, you are supposed to be scheduling the service, not me. Couple of days later this service company called and left messages on the answering machine, wanted us to call them to schedule a service appointment. I called on Friday afternoon, and they would have a service tech our way on Wed. I inquired what if it needs parts will they be able to repair by Fri. reply: no way as they would have to order parts. I inquired if they provide service after 4:30 pm or on weekends as we were both returning to work next week. She says no; in other words they wanted us to take time off from work to repair a product under warranty. I told her to forget it I would recall LG, which I did and explained to the girl that they needed to find a service company that can accommodate our work scheduled, she said that she would call back for scheduled service in 3-5 business days.

    Last we have heard from them and Home Depot says we just sold you the washer you, LG delivered it and any issues you have you have to take up with LG. WRONG answer, Bottom line you have three choices: 1) Insure that we receive repair on the existing washer , 2) Come get the washer as you haven't been completely paid for it yet and refund what you have been paid, 3) give us a new replacement or once again you don't get the balance. All 3 scenarios is that it is still under warranty and you were paid the money not LG. As it stands, intend to file official complaint with Consumer Protection Agency, Federal Trade Commission & Attorney Generals office if for nothing else other than formal matter of record.

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    Customer ServiceCoverage

    Reviewed Dec. 28, 2014

    Two months ago the washer filled up and would not spin or drain. I had to have one of the kids wring the water out of the clothes pc by pc. I contacted a friend that did appliance repairs and asked for some help. He wasn't able to arrive for a week, after which time it was discovered it was the drum of the washer. I contacted LG and they said not to worry that it would be covered as a lifetime coverage. Great! Next problem I bought this off of co-worker and his partner that they had it for about a year prior but was going into a home foreclosure and sold it to me. I didn't ask for the receipt at that time not thinking it was an issues as they bought it at our local Home Depot just around the corner from us both. So as I am speaking with the LG Rep on the phone, she takes my info and then says "okay I have everything I need", now we just need your tech to call in the repair call so it can be further processed. I explained the whole story as I did not have receipt and that it was never called in as I was the owner. She said that's okay, not to worry, that wouldn't be an issue. My friend calls in the problem to them, they tell him okay; it's covered but all they need is a proof of purchase.

    Not so easy, the co-worker's partner had passed a year ago and there was no remembering what CC was used to purchase or what phone number so Home depot has no way to track it. Needless to say months later, still no washer and now since I am on a fix budget as a single mom, I now have to use a laundry mat to do our laundry, very hard after many years. It's the freaking drum that is cover and I can show them exactly which store the Serial Numbered Washer was purchased from but that is not good enough after one rep said it wasn't a problem. I have told my friends and family, not to waste their time with LG Products as they too will run into POOR CUSTOMER SERVICE. Nothing but a run around and ** just to get out of the lifetime coverage. Avoid LG if you want better quality. Go with Maytag, I had one for over 10 + years!!!!

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    Reviewed Dec. 27, 2014

    LG Waveforce True Balance Washer large capacity - You CAN fit huge amounts of clothes in the washer. This is the only good thing. The BAD - no matter whether you wash one thing or a giant load, it will wash and wash and wash because the load becomes uneven and it is trying to even out the load. Eventually, almost every load, you will have to stand over the load to keep re-positioning the load manually until it finishes washing. If you have time to spend at least 20 minutes watching and monitoring almost every load so you can make it even, then this washer is for you.

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    Reviewed Dec. 25, 2014

    I just wanted to say that the LG washing machine is horrible. I will never buy anything from algae ever again. I have been trying to do a load of laundry for three hours, and I am still not done. The washing machine keeps screwing up repeatedly almost every time I use it. I am trying to use only the spin cycle but it keeps refilling with water and draining. It makes no sense.

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    Price

    Reviewed Dec. 24, 2014

    After 20 years and replacing many parts on my trustworthy but not flawless Maytag washer and dryer, I finally convinced my wife we should invest in a new set. Unfortunately, we didn't do our homework... she liked the LG set she saw at Home Depot, and away we went. I have to say, I've made more expensive mistakes in my life, but not many.

    There's not much to add that hasn't already been said here, regarding the uneven load syndrome and the fact that it takes all day and probably hundreds of gallons of water to finish what should be a 50 minute load on a "water saving" machine. Unlike others on this or other forums, I have NOT called LG. Based on all the horror stories I read on every repair site online, it seems pointless to even try. There seems to be NO recognition by LG at the vast extent of this problem with their products, and from what I see, no recourse by consumers. Of those who have gotten repair work done, many incurred significant expense for something that never should have happened in the first place. And for many, the repair (software, new circuit board, etc) was ineffective. The sad part is, I see no responsibility shared by any of the major retailers who sell these products.

    I'm with everyone else - I will never purchase another LG product as long as I live, and I'm really stuck with a decision of throwing away a washer that is under a year old, or living with this stupid thing until it craps out. It's apparent I will NEVER get my "money's worth" out of it, so it seems pointless to hang onto it any longer really. The best we can do, I feel, is write to the retailers from whom we purchased these LG products and tell them about the issues, and let them know we're not happy with their continued decision to sell LG products.

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    Reviewed Dec. 24, 2014

    Bought our LG washing machine at RC Willey. After 6 months we get the dreaded UE error code. We've had a repair company out 4 times now. 3 control boards, a water inlet valve and a dispenser tray. The repair guy also warned us about a number of other parts to expect to go out. LG corporate attitude is 'we'll keep fixing it till your warranty runs out then you're on your own!' Never again will I buy anything LG! Going back to Whirlpool.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2014

    Called with a simple inquiry regarding nonskid pads that when you read the manual sound as though they are suppose to be provided with the machine. Was passed to 3 different phone numbers and tried online chat support. The online chat support told me to call the 2nd number I was told to call before being told to speak with Samsung directly. Ended up getting nowhere. Interesting that when you call they have an option for you to participate in a survey after your customer service "experience" that is suppose to be a phone back. My phone rang 10 minutes later and the person on the other end said nothing after 3 hellos from me and then hung up. When I called the number back it was LG's main line. Kudos to LG for atrocious customer service.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2014

    Bought this Washer sometime in 2011 and since about 2 months after we bought it, it has a mold build up around the front gasket! Called LG and they said "you have to clean the front gasket and keep it clear every few days or after a few loads as it blocks the drain." We started cleaning the front gasket and kept using the clean drum feature with bleach and still kept building up MOLD. Now I see that other people are having the same problem as me. Thanks LG. Will NEVER buy a LG product again.

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    Reviewed Dec. 21, 2014

    Bought LG washer and had nothing but trouble from the minute this washer arrived. The motor and tub fell out at our front door and had to get another machine. Then when the new machine got to our house - had ongoing water leaks and still is leaking water. LG will not fix it or repair it because they say it's out of warranty now even though it was just fixed. Apparently there is no warranty on work performed by a service center? Shame on LG for not taking care of its customers, will be buying a different brand for sure.

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    Price

    Reviewed Dec. 20, 2014

    About 5 years ago I spent thousands on an LG double door fridge/freezer and the washer/dryer combo. The fridge motor died 2 xmases ago and as they were shut, we lost $4-500 worth of food. Then there was an issue with the washer within 2 yrs., can't remember exactly what. Had that fixed. A few days ago I noticed one of the internal arms inside the washer had come off. I thought it was just a case of hubby screwing it back in. NO. The whole machine has to be taken apart to fix. The other arms are loose too. It's cheaper for us to buy a new washing machine. It's 5 yrs old. I'm beyond furious. Never buy LG. It's JUNK.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 18, 2014

    I bought the LG top loader 1 year ago. It hasn't washed my clothes properly since I've had it. I always have dirt covered all over my clothes after, and have to wash them sometimes twice. Never can I wash blacks one time. I will never get another LG and when I called about it, I was told I needed to call some other number. When I went back to the store, I was told, "Oh ,you probably aren't putting enough clothes in it." Very disappointed and really would like my money back.

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    Reviewed Dec. 17, 2014

    WT4801 - We bought this at Home Depot a few years ago. We initially could not figure out why it would throw the breakers in the house halfway through the load time and again. Plus it leaks out of the drum. After reading all the complaints our symptoms match the problems others are experiencing.

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    Customer Service

    Reviewed Dec. 17, 2014

    My washer quit before completing its cycle. When I opened it to unload my laundry, it was still full of water. I closed the door and pressed the rinse/spin button. But it stopped again before completion, and the same thing again. This time I couldn't even open the door. Nothing seemed to work. Finally, after pushing buttons, it went completely through the rinse/spin cycle. I don't want to call La Mesa Appliance who is a factory approved service for LG, because I called them some months ago when the softener cup held water after the washer had completed its cycle. The repairman said this was normal, but it hadn't done this before, so I don't believe that. Meanwhile, I pull the drawer out and empty it after each wash. I'm unsure whom to call for repairs.

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    Customer ServiceStaff

    Reviewed Dec. 15, 2014

    One has to appreciate the irony of the LG customer service rep answering the phone with "Life is Good". My life is good, but this is despite an expensive washing machine that leaks, smells, and now holds my last load of laundry hostage since I am unable to unlock the door. I will likely pay a small fortune for a service call tomorrow morning. I'll sell the set for a song on Craigslist to some other glutton for punishment, and buy a Whirlpool or GE.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2014

    Bought the washer and dryer in August 2011 (washer is WaveForce top loader). At first I loved it! I have 2 small kids and a dog so I wash a load daily at least. Got the software update notice so had that done. Noticed I would get the uE or UE code fairly often after that. Then one day no matter what setting I used it would get to the rinse cycle and never put water in it, wouldn't dispense my fabric softener, and just flash 22 min and then after a while stop and give me the UE code. So then I have to stop the unit, choose rinse/spin and then the fabric softener will be dispensed. Then when that is done, my clothes are still way too wet, so I have to choose spin only to try to get more water out. Sometimes I run it a few times and it's still too wet. Called LG several times, downloaded the app to figure out what was wrong. Couldn't figure it out.

    Finally had LG repair place come to figure out what's wrong. $50 later I was told I need a new main board. So today 12-12-14 I had the repair guy out and he replaced the board. He ran his test washes (with an empty washer mind you) and it seemed fine. He left and I needed to wash what I had let pile up some because I knew it would be fixed...first load a light blanket. Washed it a hundred times before. Washer gave me same error codes at the same time. I called the company and was told service guy is out still. I called the cell phone of the service guy because he called when he arrived and left 2 vm's and no reply back.

    Called LG to complain and am so tired of some idiot overseas talking in circles from a manual!!! So it was $190 today and it's been almost 5 hours since they left and I just started a smaller load #3. I have 10 people that will be here over holiday and this is what I have to worry about! Towels and clothes starting to have a weird smell. They aren't getting clean or spun out enough. And when I can't spin enough water it makes my dryer work harder. That's next I bet. Worst experience with LG. Wish I would've seen this before. I always assumed LG was good. Never, ever, ever again!! Buyer beware!

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    Customer ServiceCoverage

    Reviewed Dec. 12, 2014

    Washer Warranty Model WM2301H - Rear half drum and inner drum need replacing. Every call to customer service gives different answer as to warranty. After being assured parts were covered, technical support denied claim. Worst service ever.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 12, 2014

    WM2050CW - We purchased this machine in 2010 and it seemed the answer to all our prayers. It worked great, cleaned well and the clothes were almost dry when they were done - very little time in the dryer to get them done. The machine wasn't cheap but it would save energy and use less water and of course cut down on dryer time. Then this year problems arose and it was out of warranty. No problem, I thought, just call a repairman and all will be good. WRONG. Found out most will not work on the Korean made LG's. The parts are hard to get and expensive and the service from LG itself is horrible. This coming from the tech that we finally found to come out and work on it.

    "Great" we thought, "get it fixed and back to washing." WRONG again. Pump was shot and the supports on the center drum were beginning to go. "Okay how much to fix?" We asked. $400 for the pump which could take up to two weeks to even get and up to a $1000 to replace the supports. OUCH!!!! Needless to say repairs were not done. Called several repair businesses to get a recommendation for a replacement. All came up with the same answer...... DON'T buy another front loader. Reason: not built to last, parts are expensive, and some brands like LG nobody will work on. So we went back to the good old top loader and it is a Speed Queen and it has a 3 year warranty and according to all the repair people we talked to it is one of the most dependable out there. The best part it is made here in the good ole USA..... If you think front loaders are great look them up on youtube and see what happens when the supports go............ SCARY.

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    Staff

    Reviewed Dec. 8, 2014

    I have had this washer for about a year and it has annoyed me since I first used it. I started getting the ue error within the first week of use. I went back and read the owners manual to learn how to load this machine. I started being extremely careful in the way I load it and I would only receive the error occasionally (can't wash a mixed of heavy and light weight items-really? I don't know anyone who doesn't wash their hand towels with their bath towels), but now I receive it with every load I run. My husband washed three loads of laundry this past weekend and he also received the ue error. He said it is a piece of junk! I paid a lot of money for this machine and I am ready to throw it out the window!

    I am done purchasing LG products. On a side note. I am 5'4", not tall by any means, but I have always been able to reach the bottom of the tub in a washer. I literally have to stand on a stool to remove all of the clothes from this machine. Bad design.

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    Reviewed Dec. 7, 2014

    Machine is 17 months old. LG has had repairmen out four times, replaced the control panel twice. The problem is the TrueBalance feature. If I run a load less than full or with different weights of fabric, the machine is constantly out of balance and a load can take hours. Can't get through tub clean cycle because it's out of balance. I've bought a push knob Whirlpool to replace this after 17 months.

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    Customer ServiceInstallation & Setup

    Reviewed Dec. 6, 2014

    After having an LG washer and drier for a few years the drum bearing went out. We called LG Repair technician. Tech was sent out. Parts had to be ordered. Appointment was made. We were told to confirm via email. We never got confirmation email. Appointment was cancelled and had to again be scheduled. I've now had to miss 3 days of work to repair bad LG washer. Forgot to mention, washer almost caught on fire due to bad bearing. Thanks for nothing LG. My next washer/drier will not be an LG. Next stop BBB complaint.

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    Reviewed Dec. 5, 2014

    We purchased our matching washer dryer combo from Sears as part of our remodel on our bathroom when our prior set died for the 10th time in 6 years. However had I known that $20-$70 repairs would amount to less than the headaches I would now be dealing with, I would have kept those workhorses any day of the week. Not only does our washer smell like everyone else's no matter what "remedy" we try, but it leaks, and leaks, and LEAKS! We've had it serviced 3 times in the last 6 mos. trying to replace things that were wrong from the motor to hoses to outlets and now find out there's lawsuits because of these issues. Because of cutting corners and faulty mechanisms I have to do more laundry, which causes more leaks, which causes more laundry, crazy cyclic cycle. When are we the consumers going to say ENOUGH and when is anyone going to have our backs to compensate and make this right for us? I'm tired of paying and paying and paying while these companies continue to manufacture GARBAGE!!! My washer still leaks after dumping thousands of dollars down the drain! Thanks LG!!! (SARCASTIC TONE, in case there was any doubt).

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    Reviewed Dec. 4, 2014

    LG WM3987HW purchased 11/28/2011. It collect dirt around the gasket because it is some problem with drain and also has terrible smell, very poor ventilation cause mold. Use different cleaners to clean gasket but some places under gasket impossible to reach and this dirt attach to clothes during washing cycle. Have 5 years warranty. Try to get technician but they told me I just have to clean dirt. Never have this problem with top load machine.

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    Customer ServiceCoverage

    Reviewed Dec. 4, 2014

    I bought a new washer dryer set from Home Depot 70 days ago (a little over 2 months). The bulb in the dryer wasn't working, ignored it for a while then decided to call LG service to have it fixed. It was a buck but what the heck, it's a new dryer everything should work right. LG says the bulb isn't covered by warranty and that I can "purchase" it from them. WHAT? A brand new Washer Dryer for $1800 has a $1 busted bulb which they claims isn't covered under warranty. I ask why not and the answer I get is that the bulb is a "consumable". A consumable, like a detergent or lint paper?

    To get to this bulb I have to unhinge the door, unscrew the cover inside the dryer and then replace. I thought consumables are something you use all the time, not have to open a screw and unhinge stuff to get to. So essentially they expect bulbs (and I wonder what else? belts? heating element? motor?) to keep failing in their dryer and they get away by saying it's a consumable. LG has the WORST customer service ever and NEVER believe their warranty. BTW it took me 8 tries to get someone to "Review" the case that's 2 hours of effort to get someone to review an "active" warranty. Would you ever want to spend $1800 and be told the warranty is useless?

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    Coverage

    Reviewed Nov. 29, 2014

    My wife had put on a fairly average load of laundry into our LG Washer (approx 3.5 years old) on Saturday, November 22, 2014. My wife and I had to drop off our special-needs son at his group home, and we had to run to the grocery store. My other son had errands, so he too had left the house. Upon returning from his errands (approx. one hour after we had left), my son tried to enter the laundry room via the garage entrance. He was unable to get past the door opening, as the washing machine was found in the middle of the walkway of the laundry room, water covered the floor, and holes were present in two adjacent walls.

    After entering the house through the front door, my son only made it to the middle of the hallway before he noticed the carpet was soaking wet. He proceeded to find the hall bathroom as well as entryway and closets of the bedrooms to be soaked with water with some rooms worse than others. The washing machine at roughly 90 degrees off from where it should be. The sides and back of the washer were pushed out and plastic washing machine parts were strewn across the laundry room floor and hallway (up to almost 12 ft. away at entrance to master bedroom). Whatever occurred, it had to have been a violent shaking with an explosion of parts as it produced holes in walls, denting of the drier, and water to flood multiple rooms.

    My concern is this could have occurred while we were present in the home and near the laundry room. This is particularly concerning as, prior to leaving, my special-needs son had had spent the night with us, and he was previously in the bedrooms and hallway adjacent the laundry room while the machine was running. This should be a concern for anyone who owns an LG washer or any other washing machine that is capable of such destruction.

    At this point, the damage to the house and appliances has been approximated to at least $6,000. It is possible the number will increase, should the carpet have to be replaced in multiple rooms. The washing machine has been without any known mechanical issues, since we purchased it from Sears (approx 3.5 years ago). This is the first time we have had any incident with the machine, let alone something of such significance.

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    Staff

    Reviewed Nov. 27, 2014

    I bought this top of the line washer and matching dryer because my wife has never had very much because we both work unskilled labor jobs. She was so happy I even bought the 400 dollar matching pedestals. They look beautiful to this day but they break a lot, can't go 6 months without a problem. Worst set I have ever owned. I wish I would have gone to Sears and got a basic top loader with proven track record. I know I could have bought 3 sets for the price of the LG's. Never again LG. Where is our great Consumer protection agency at? I could have bought her a nice car for the money I have spent keeping these two LG's running since 2006. When I wear my clothes they stink. I guess we need to go back to doing our clothes at the Laundromat.

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    Reviewed Nov. 26, 2014

    LG WASHING MACHINE MOD WT4801CW - Several pieces of clothing were coming out of our washing machine with streaky rust-colored stains. These new stains do NOT come out. Searching everywhere, we ultimately found that the plastic soap dispenser in the washing machine was discoloring, with the same rust color. I have not figured out what is causing this, but am now reluctant to use my machine. I've never used bleach nor softener in the machine, only the recommended type of detergent made by Purex. Has anyone found a fix for this? This machine was purchased at Home Depot (should have known better) in December 2011.

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    Installation & Setup

    Reviewed Nov. 26, 2014

    We purchased our LG top loading washing machine back in 2010 from Sears. Almost from the beginning, we were experiencing some very high speed spinning products. After numerous complaints that never amounted to anything, last year 2013 LG sent a notice about reprogramming their computer system in this machine. That changed all the settings, times, etc but did nothing to the UE message we were receiving on the machine which meant an uneven load.

    Two weeks ago, Nov. 6th, 2014, a new stator for the motor was shipped to us by LG to be installed free of charge by Sears and that did not fix the UE problem.

    Yesterday 11/25/14, the same Sears technician came to the house and told us we needed to change a sensor and the clutch assembly at a cost to us of $703.20. Today, 11/26/14, I contacted LG and they told me it was not their problem. And I told them "I would get an attorney" and they said "go ahead". I will never purchases another LG product again because they do not stand by their product especially when they are wrong.

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    Customer Service

    Reviewed Nov. 26, 2014

    LG WT487OCW top loading washing machine - Purchased 7 months ago. Since day one the machine gave constant signals of being "out of balance". We constantly have to restart the machine extending washing time to an average of 1 1/2 to 2 hours. The diagnostic system built into the machine is not helpful. It diagnosed a different problem and could not correct it. Currently it dispenses water during the spin cycle, again extending the total cycle due to having to restart the machine. Customer service did reply with a warranty repair that is pending. In contact with the servicing contractor who stated that software problems with this machine are common and a "motherboard and flywheel" may be the needed repair. We will see.

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    Reviewed Nov. 24, 2014

    Have had a top of the line washer and dryer for 14 months. Washer has been frequently getting out of balance and stopping. It even did that when it was in "tub clean" mode, with no clothes in it!??

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    Coverage

    Reviewed Nov. 24, 2014

    Like many others, spent > $1000 on a top loading LG about 3 yrs ago. The control board broke in the first few days, and it took a few weeks to get it fixed. It was also recalled. These were ok, I can understand sometimes things break, and they fixed these with minimal hassle (although it was a long wait for the part when the control board broke). However, now I'm PO'd. After about a year, small spots of rust around the bleach dispenser (don't use bleach), now that rust has progressed and it is also rusting around the bottom lip of the tub by the soap dispenser. I have an extended warranty, but this isn't covered because it's "cosmetic". The store has asked that we try to get LG to help with the parts and labor (their warranty for these issues is 1 year). We'll see... This is the 4th washer I've owned over ~30 years, and it is the only one to rust.

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    Reviewed Nov. 22, 2014

    Do not buy this junk. If you want your clothes clean...forget it. My clothes come out stinking. I want my old washer back. No water in this machine. It dry washes everything. The clothes smell worse than when they went in. I wish I could get my money back. Garbage garbage garbage. You can not soak anything or control anything you want. We need to get a class action lawsuit going.

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    Reviewed Nov. 21, 2014

    Washer wt 1101cw - This washer is constantly out of balance, I have to watch every load which I realized were taking 4 hours or more to do one load, my water consumption has doubled for my home since January of 2014 and it keeps my septic drain field constantly wet even in the heat of summer. Further they have told me there is nothing they will do to fix this problem, in fact his words to me is "This shouldn't be a problem mamma." So this is the worst washer I have ever purchased and would never recommend it.

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    Reviewed Nov. 20, 2014

    Right after 1 year warranty, my washer which is upstairs flooded my downstairs. Often people think it is a bad hose. Brand new house and everything. The "rear tub assembly" was at fault. Just a "faulty machine", lucky us. They had me running circles to try to pay a claim. Finally I just paid out of pocket to fix downstairs ceiling, electrical etc. The washer continued to be a problem, rusting on the side near the top and we would see some water running down the side. Repairman said he sees this all the time. Water will spray out the seam near the top. NEXT, Dryer runs when door is shut continuously. Just spoke to a woman who lost her whole house to fire with same problem. Going to buy simple Maytag now.

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    Verified purchase

    Reviewed Nov. 20, 2014

    We inherited four-year-old high tech appliances. Within first year, we had repaired the dryer/washer totaling $600. Paid tech $91 to tell me I should buy new one b/c of broke Drum/bearings. After just 5 yrs? Tech said that's normal. That's almost $1,000/yr to own including repairs, worse than owning a car. Are there any durable appliances out there?

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed Nov. 18, 2014

    We had purchased a LG washing machine from Best Buy less than a year ago and have had constant problems with it since. Soon after we installed it in our new house we had it leak water throughout the night from the front of the washing machine. After contacting LG about it they did a test on it (over the phone, as it was a smart washing) and said it was OK to use. Against the better judgement of my wife she went ahead and used it and the same thing happened again, but this time worse. The water created about $8600.00 in damages, had floor damage, water in the vents that collapsed the AC vent under the house, and mold starting to appear on our walls. Fortunately we had our own house insurance which covered out expense, and we had to pay a small $250.00 deductible. After explaining the situation to LG, they asked us to send them a damage report and all the information which we did, they refused to replace the washing machine and instead sent a technician out to fix it, who came out four separate times to fix it. He said that there was a fault with the machine and we were afraid that it would happen again. LG also told us that because the washing machine was a display model that we purchased it was not under warranty.

    When I called through customer service to ask them if I purchased a display model from Best Buy would it be covered by warranty, they said yes (a direct contradiction to what was told.) I asked them for a transcript to verify that which they sent. After 4 attempts to fix the problem they still wouldn't change the machine or give us our money back, and we ended up having to pay out of our pocket for the technician to come out. To this day we still have a faulty washing machine. After calling them several times to try and get my deductible back from LG's own insurance company they kept telling me that they would call me in two days, and never did. This happened three separate occasions and it has been about 6 months since the accident happened, and they have been in possession of all the documentation for around 3-4 months and have done nothing about it. We are very disappointed in their service and do not expect them to do anything about our situation. This is the first time I've complained online to any company, but I feel that other consumers need to know.

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    Verified purchase

    Reviewed Nov. 17, 2014

    LG WT1101CW Top load washer - I purchased this washer January of 2014. I read the reviews in consumer reports and that is how I came to purchase this washer. My issue with it is that I feel it has more control over me than I do over it. It uses less water and does not saturate the items and because it uses less water, when you add chlorine bleach it leave chlorine fade marks on "white wash" as well as a darker wash. This has happened many times and a lot of my items were ruined. I do not believe that Consumer Reports tested this issue on clothing. I have also had to rewash my clothing because the dirt just didn't come out. I currently have sent LG an email with regard to this issue. Today, I just purchased a Kenmore with an agitator and it has a water level that I can choose. Although it is 3.6 cf as opposed to 4.3 cf. submitted by serial number. CHLORINE BLEACH DISPERSEMENT AND WATER LEVEL IS THE ISSUE. I have gotten unbalance codes but machine works and is quiet but I want my laundry clean.

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    Reviewed Nov. 14, 2014

    LG True Balance HE Top Loader Model # WT487OC - Unless I wash a lg load mach will become unbalanced. A slight shift in weight will cause this. Not sure the purpose of this feature use to the mach would vibrate really loud if load was unbalanced. Now it will not even finish the cycle. Beware!

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    Customer Service

    Reviewed Nov. 13, 2014

    I bought my LG at Home Depot in September 2011. 3 months after I started to have issue with the drum who was unbalanced and a "WE" appeared. If you don't stop the machine and restart it, you can be waiting all day! When I call LG they told me that my machine had a recall and they changed the engine! It was weird to me...and didn't solve my issue. In addition, I have noticed that the top is full of rust as well as the outside of the bleach dispenser that I barely used. Can you believe that in the 21st century this is happening? I didn't call back yet as obviously some clients tried before without success. For sure I won't buy LG anymore!

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    Customer ServicePriceStaff

    Reviewed Nov. 11, 2014

    We bought our top loading washer from Home Depot about 4 years ago. Thank goodness we invested in the extended warranty at the urging of the Home Depot salesman. I am sure he had heard many complaints about this brand. We had the washer less than a year and the drum broke. It took more than 11 days to get the washer fixed. I have 6 kids. Think of the laundry! Nightmare! The customer service could care less that having a broken washer was a huge inconvenience. Also, what does that say that MANY people were having issues with their machine and the wait list for service took 2 weeks?

    Fast forward 1 year and now we are dealing with a broken pump and the washer will not drain. We are on day 14 with a broken washer. The part has been ordered but LG did not rush it so we are literally at the mercy of freight shipping. We still have those 6 children. Laundry = Nightmare! Aside from the mechanical failures, the washer does not get our clothes as clean as our old, top loading washer that we had for 18 years. We often have dark brown mold splotched streaked across our clothes, sheets and towels. I bleach a lot and the musty mold is still an issue. I am continually cleaning the mold from the rubber seal. This is an awful appliance. Very disappointing! It is an expensive piece of junk. I do not recommend anyone purchase an LG washer unless you are a glutton for punishment.

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    Reviewed Nov. 9, 2014

    I bought a LG Washer and Dryer from Home Depot, paid 4600.00. Had to have the dryer drum replaced. The rollers, they fell around the dryer. The washer has leaked so many times and ruined my floor and clothes. Door hinges are junk now. Not happy.

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    Reviewed Nov. 6, 2014

    LG Tromm WM0642HW - I purchased my washing machine and dryer in June 2007. Today I was told the washing machine was not repairable. This washing machine has been a total disappointment. My clothes never smelled clean. The machine stunk always. There were times I had to wash the clothes twice to get them clean. The wash cycle was at least an hour long. I am really not sure how that conserves energy. I expected the quality of this machine to be top notch. For me it was not. If I knew I was going to have to buy a new machine in a little over 7 years, I certainly would not have paid for the top of the line machine like I thought I was getting.

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    Reviewed Nov. 4, 2014

    LG front load washer. The counter weight is broken, a peg on the drum is broken, bearings and shocks messed up. This washer is not even 2 years old.

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    Price

    Reviewed Oct. 31, 2014

    This expensive appliance is a total waste of my money. Thought I was buying top-of-the-line washer, so spent a bit more. My laundry comes out with obvious dirty marks on it, which must be mold being slung onto the fabric. I don't have confidence that anything is really clean. I have had black streaks on white slacks, sheets, blouses, etc. It is disgusting. I have to hand-wash these marks out the best I can; don't always come clean. Have also thrown out 2 full sets of towels due to looking so nasty & dingy. They do NOT come clean. Also have had problems with the balance, where the machine will not spin out the water with 7 minutes left in the cycle. It keeps adding more water, trying to weigh the load, but cannot spin. Wind up having to pull dripping wet clothes out, finish rinsing the best I can in the bathtub, try to hand-wring these heavy items, and let the dryer run way too hard to dry them. Don't ever buy an LG front-load washing machine. Got this in January 2010; it was manufactured 11/10/2009. It is a piece of JUNK!

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    Customer ServiceStaff

    Reviewed Oct. 31, 2014

    We purchased an LG machine from Home Depot several months ago. It has broken 5 times. We have had it "repaired" via phone technicians at LG via wireless and we have had to have an LG technician to the house to fix it. It has just broken again with nice clothing in it soaking wet with soap in them. LG customer service has been horrible. They said they can come next week at the earliest. The representatives were not helpful. When I asked who they reported to in order to escalate the situation to fix the machine and save my clothes, they said "Bon-Moo Koo, the CEO in Korea". That is not a helpful problem resolution path. I am very dissatisfied with their product and even more dissatisfied with their customer service team who were awful. I am now working with Home Depot who are being helpful to return the machine and get another one as I cannot use this one as it breaks all the time. I would seriously recommend against getting an LG machine. It has been a horrible experience and wasted hours of my time on the phone.

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    LG Washing Machines Company Information

    Company Name:
    LG Refrigerators
    Year Founded:
    1958
    Address:
    201 James Record Road
    City:
    Huntsville
    State/Province:
    AL
    Postal Code:
    35824
    Country:
    United States
    Website:
    www.lg.com