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The exhaust fan never worked correctly. One speed- Turbo. Loud. Very loud. Two service calls and three phone calls to the Executive Service Department, along with a dozen to the service provider company, yielded nothing. Bought in June, installed in July, with calls for service starting four days after delivery, have now, in mid-September, yielded nothing. No one calls me back, not even the Executive Service Department fellows, Bryan, Willie and Milton, who each assured me they would call me back within five days. Nothing. No repair, no exchange, no return, no nothing. LG does not stand behind its products. Don't expect any service. Don't buy from Home Depot who says they do not deal with service problems. Avoid a problem with defective products and DO NOT BUY ANYTHING WITH LG ON IT.
I purchased an LG Microwave P/No 3850W2A233P. The handle seems to be made of stainless steel - what a stupid thing to do since 90% of Microwaves are located above ovens. The heat from the stove and the pots and pans heat the handle and no warning label or anything lets consumer knows to be careful. That never happened with my Samsung Microwave and we owned it for 13 years. WHAT A Waste of money. My son got burned so bad we had to take him to the doctor. Horrible product. DO NOT BUY.
On September 29th 2017 we purchased an LG Microwave from AJ Madison. May 31st 2018 The Microwave stopped working. The Microwave is under warranty. It took LG 2 weeks To give us the number to a service tech. We were to call service tech ourselves and set up appointment. The 1st tech that they gave us, did not even service in our area and did not return our call for over a week. Second one didn’t return our calls or answer the phone for 2 weeks. We asked for another service tech. The 3rd was also not returning calls. 3 weeks later we hadn’t even seen a tech. Week 4 we get a tech, they came over with 3 possible parts that may or may not have needed changing. They changed all 3 parts 1) Magnetron 2) door switch 3) capacitor. None of which fixed the Microwave.
Week 5 they decide to replace the Computer board. This also did not fix the issue. Still into week 5 LG asked for a copy of my receipt, which was provided to them VIA email. With that receipt LG was to decide whether to refund my money or give me a new Microwave. Today is July 18th, 2018. LG did not respond to email regarding return or refund. We called LG customer service several times this week and their recording said “We are not accepting customer service calls at this time.” This day 7/18/18 they answered our phone call only to tell us that we are to call another tech for yet a 4th visit to my home, and a month and a half with no Microwave! I replaced my 23 year old GE profile (that was still working) for this! This review is directed towards LG only! Not AJ Madison. This is absolutely without a doubt the worst customer service I have ever heard of. I will never purchase another LG appliance. I am seeking legal advice at this time.
I purchased the LG Microwave Oven (MC2886BRUM) on 16th November, 2017. The above mention product is still under warranty. Within 6-7 months, on 31st May, 2018, the product stopped functioning, and we had no other choice other than lodge a complaint with LG customer care. The Complaint No. is ** dated 31st May 2018. Unfortunately, till date (6th June, 2018) the problem has not been resolved, and LG team is not at all bother about it. Two times service representatives has visited, did enough R&D activity, tried to resolve the issue through lot of trial and error method, but did not able to identify the problem. The product was almost dismantled, and at least 6-7 spear parts has been removed and replaced but still the problem has not resolved.
My home became a free of cost R&D centre for LG. Even if the product gets repaired in future, then also, all of us can understand what will be the situation of a 6 months old Microwave Oven after this heavy trial and error activity. From past 6 days, I am literally begging to LG, but they are not at all bother to resolve the problem. Previously I had some bad experience with LG Service, with some other product, but I thought that is an exceptional incident. Now I am sure that “we are under trap of LG once we purchase their products." Pathetic after sales service. Please avoid LG.
Worst experience I have had as a consumer - ever. I ordered an LG microwave 1/3/18 through a third-party, AJ Madison. It was delayed weeks (not LG's fault), when I finally received it and plugged it in it had a code of death - F11. It never worked, not even ONE SECOND. That was middle of March. It's now May 3, 2018. I have sent in repeated receipts, responded to their letters, requests for more information, taken pictures, cut up serial numbers, signed declarations that I did in fact buy the microwave.
Gotten the third party involved and had them try on my behalf to no avail! They now want me to send them a receipt having bought a second one of these before they'll send me my money back for the January 3, 2018 purchase! I'm on hold again with LG, 26 minutes into it and the customer service wants to 'explain the process to me' - you've got to be kidding me. LG, as a very American, cooperative consumer who has purchased 14 appliances in the last year and done lots of shopping - this is the WORST customer service experience I have ever had!
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Purchased top of the line LG microwave. Have not had it (6) months - it got so hot that had we not noticed & pulled it out I believe it would have started a fire. It burned up! NEVER will I purchase a LG product.
We purchased all LG appliances in 2012, I had to replace the microwave in 2015 and again in 2018, they just stopped working. This last one I had stopped working 1/2 thru cooking, the turntable stopped turning and it would not heat. 3 microwaves since 2012... These are not made to last, it's sad, I liked it when it was working, I would not purchase this brand again... And when I complained to LG all I got told was, "Sorry. It's not under warranty." JUNK.
I also had a LG refrigerator that only lasted 5 years. Terrible products. So I saw the Magnetron has a 10 year warranty so I called and they told me on the phone, it would cost me 125.00 right there for the service call and the technician would come out and replace the Magnetron and if it was over 30 min I would pay 35. Extra. When the guy came he looked at the microwave and said, "It is the Magnetron and I ordered it but it did not come yet, and you owe me 35.00. I will be back in two weeks with the part."
I am furious. I asked him what that 35.00 was for and why did he come out without the part and he said, "I charge 160, so are suppose to pay me 35.00 no matter what." 1. Why did he come here without the part? 2. This is not what they told me on the phone. 3. I called them to complain and they said exactly the same thing to me and then when I asked for a manager, the CS person said, we have to review your call and you have to pay him for ordering the part, and then he said you have to pay him for extra time and then he said something else.
When I pointed out all the various things he said, he said, "We have to say these things." He refused to put me through to a manager. He said, "We will call you tomorrow and review your call." Which is nuts since he said the exact same thing to me and the service guy said something different. Also the CS rep said, "Well 70-80% of the time the service tech brings the Magnetron." So I pay extra time because I am in the 20%. Also NO ONE SAID I needed to pay another 35.00 when he came. They said, "If he goes over 30 minutes." So, so wrong.
I had purchased top of the line LG stove in 2009. The very first time using it my house burned out my whole kitchen and half the house. Now this microwave that was replaced in 2009 has once again set my house on fire. My God do they do any quality control testing? Several recall notices too on said stoves. Just unbelievable.
Microwave had a fire in the fan/exhaust area and spread to the cabinets. It could have spread, had I not turned off the breaker. The wiring to the wall had not electrical issues. The fire clearly started from within the microwave. MODEL# LMV1813SW.
I have had to stop using my LG microwave (LMV168OST) as the plastic frame around the door glass and handle has fallen apart. I already replaced it with a new one a couple years ago and the same issue happened again with the replaced one. This seems like a safety hazard and I am sure other users have had this happen. Poor design of the door and frame...
I've had this LG model LMV1683SW microwave under 2 years, and I'm tearing it out of my kitchen and throwing it out. First, the turntable started making this awful rumble. LG said it's crumbs in the track. The track was clean, but I cleaned it anyway. Still rumbled. Then sparks and small flames started shooting out of a vent hole near one of the shelf hooks. I removed the metal shelf thinking that was the issue, but it was not. It happened again, and this time I unplugged the unit, and I'm removing it from my wall. LG says their initials stand for Life's Good. Should be Looking Grievous.
We upgraded all of our kitchen appliances to LG about 5 years ago. Huge mistake! Out of the 4 (refrigerator, oven, dishwasher and stove), 3 have had major, repeated issues. And each appliance was very expensive. In light of all the issues, I have still not ever filed a review or complaint on any site until now. Because I’m hoping my review will help you keep your family safe.
After having it for about 5 years, our LG Extenda-Vent over the range microwave caught on fire! Sure, there were issues before like others have mentioned-the extenda-vent won’t close and the pieces of it broke off due to heat from the oven (poor design clearly as it is an over-the-range unit) but this time, my husband heated something up and the microwave went up in flames! Real flames. Luckily we had an extinguisher and put it out quickly but what if the kids were home alone and tried to heat something up? What if we weren’t right in the kitchen and noticed the smoke??
I have now read many complaints of these microwaves catching on fire—what will it take for a recall? Or for someone to shut down LG completely? All of their products (fingers crossed for the stove) have some major design flaw. And others are right about the customer service, too. I have spent hours of my life on the phone with them, for a variety of recurrent issues, without good results. Who has time for that? Please keep your family safe and go with another brand.
I purchased LG micro oven in March 2017, with model number MC2846BV. But recently it has developed burnt marks on the plastic door and steel door frame. The product is under AMC for three years and paid RS 3000 for AMC charges. We complained regarding the problem to LG service but they haven't replaced or repaired it even though it is in warranty period. Attached are the pictures. I request the concerned office to take necessary justice to me. Thanks.
I have a black stainless over-the-range microwave. After 10 months the touchpad has quit working. I have to have the microwave unplugged because, if I plug it in the fan runs and the microwave appears to be running but none of the buttons on the touchpad work so I cannot shut it off. I first contacted Lowe's service on Nov. 6 and didn't receive a followup call from LG so I called back on Nov. 9. Finally got a call from a service company on Nov. 10 but they could not get anyone out until the following Wednesday and we were going to be gone. The service company canceled the case and I was told I needed to start the process over when I returned home.
I started it again on Nov. 28 and still no call from the service company. Called LG but all they would tell me was that I had to wait until the end of the day. My question to everyone who reads this is: How do we get the big box stores to stop selling LG appliances? LG doesn't seem to care at all about customer satisfaction. Perhaps if Lowe's, Home Depot, Best Buy or one of the other big box stores canceled their contract with LG, perhaps LG would look more seriously at the service they provide. Any suggestions on how consumers could accomplish this?
I bought an LG 2.0 Microwave from Home Deposit. After only 3 months it started making horrible noises each time the glass turntable rotated. I called LG customer service. I was told to submit my invoice by PDF and would receive a refund check. That info was received. Two weeks later a different LG customer service employee wanted me to sign a waiver before they could issue a check. They also wanted photos of the metal serial number even though they were verbally given to them the first time. BTW: They don’t repair microwaves, but supposedly and eventually cut you a check for another LG microwave upon proof of purchase. Of course they never explained that initially as their rules change with every contact. I told the CS rep. after the fourth call to me (forget about trying to contact them) that I use a microwave every day and can’t wait weeks or months for them to reimburse me.
Besides, why would I want to buy the same LG microwave again. I got another brand of microwave the day after the defective one. This is exactly where they want you. You are skeptical of LG microwaves, you bought another brand, so basically you will never be reimbursed for their defective product. This type of deception should result in a class action lawsuit. I believe that stealing $130 is a felony. They didn’t assign any order number to this case, but I have all their correspondence and screenshots of their acceptance of my submitted receipt.
2.5 years and the touch panel dies a slow death. First the #7 button stops, then the #0, and so on. This is our second LG appliance to fail in short time. My first microwave was a Sears and lasted some 15 years, as did my mother's, also a Sears product. I'll NEVER buy another LG product again. Breville will be our next buy.
Needing service on TWO LG APPLIANCES BOUGHT FROM HOME DEPOT. Since Sept. 7 very slow to respond. Compressor on LG went out after 4 years (we are only here 4 months a year). Not acceptable. Microwave vent not working and now no sound for buttons and no signal for end of program. I will NEVER BUY AN LG appliance again.
I want everyone to know how LG handles their "two year warranties". My unit was in use for 9 months before dying. Oh and this is not the first problem I have had with other LG products. So, HERE is the email they sent me today after spending a tremendous amount of time on the phone with them already. Anyone that knows me knows that I DON'T have time.
"We are sorry to learn that you recently experienced a service problem with your LG Product. In an effort to demonstrate our concern, we are offering you reimbursement equal to the original purchase price as shown on your sales receipt. This reimbursement certificate is valid for ninety (90) days from the above date. In order to receive your reimbursement, please carefully follow the below instructions. 1. Purchase a new LG Microwave product from an authorized retailer within the next ninety (90) days. 2. Remove all of the manufacturer's model/serial number label(s) from the back of the old unit, tear/cut in half, and affix each half separately to this letter below. 3. Please upload a copy of this signed letter along with torn labels to the link provided."
"Once we have received your letter with the copy of the new unit's receipt and attached label(s), we will validate/process your claim and issue a check. Please allow a processing time of 2-4 weeks from our receipt of the above items. LG is committed to exceeding the expectations of our customers and once again we apologize for any inconvenience you have experienced while your LG product was out of service. By signing this letter and including a scanned copy of the manufacturer's model/serial number label(s), you confirm that you are the authorized owner/user of this product. You also acknowledge that upon receiving your reimbursement you will properly dispose of the old unit compliant with local law and EPA regulations. Further, you agree to save and indemnify LG of and from any and all expense arising from the use and improper disposal of the old unit."
So, everyone needs to know that THEY WILL GO THROUGH THIS IF THEY BUY AN LG PRODUCT. THEY ARE ACTUALLY TRYING TO FORCE ME TO GO BUY ANOTHER LG BEFORE REFUNDING and if I did do that, which I won't (!!!) I am absolutely sure they will find some error and say they never received it and that will be the end of that. BUYER BEWARE.
Had microwave for around 11 months. Glass started to peel on the inside manufacture defect. Contacted LG numerous times sent pictures. Pictures of receipt and delivery receipt first they were going to send me a box and return it then they change their mind and said that before they could give me a refund because they don't repair countertop microwaves. They said first I had to buy a new LG microwave then send them pictures of the old labels cut or destroyed. Of the old microwave then they would give me refund. I proceeded to tell them that I did not want to buy another LG microwave because I thought they were crap and I should not have to buy another of their products. That didn't go over so well.
All I wanted was the microwave to be repaired or replaced. I will not be forced to buy another one of their products. I already have the stove and refrigerator that had to be repaired five times in the first year. Part of a company's integrity is stand behind their product when something goes wrong and not forcing you to buy their product but instead encourage you to buy their product again by the service you received when something goes wrong. Now all I can think of is going to college for 8 years to become a lawyer to sue LG over their refund and return policies. But in reality will probably just use their piece of crap microwave for target practice to cite in my rifle.
LG over the stove microwave caught fire while not even in use. Flames coming out of vents across the top of unit. l have reached out to LG numerous times. Spoke to liability agent once and was virtually dismissed because I had hired a claims adjuster which had zero to do with LG. All I wanted from LG was my homeowners' insurance deductible. Now that my ins. claim is settled, I have called LG, was given liability agent Tim **'s direct line by a supervisor. I have left him two messages; but he has not returned my calls. I will update this review soon.
I have a LG microwave model SolarDOM. It was not working. Called the technician. Opened the oven and looked at it. That's all he could do. He was not competent or trained to do more. Asked to take it to LG service center in Trivandrum, India. The technician in the center dropped the oven. Called me to pick up the oven. When I took it home, the front glass was again broken. They didn't say a word. I recommend not to buy LG products in Trivandrum, as there are no honest customer service centers.
The unit is 2.5 years old. Over-the-Range stainless model LMV1683ST. All of a sudden, it just stopped working, and the issue is the magnetron tube. I figured somewhere between $75 & $90 for the part and another $60-$80 for a service call. This is not a do-it-yourself project. The unit isn't worth it. This unit gets minimum use - maybe once a day to reheat coffee for a single person. I had a GE that lasted more than 12 years. I never should have purchased an LG product. I always thought they were a quality brand until I read the reviews on this site. Oy! It's clear that the product is marginal at best. Had I done my due diligence and checked this site before the purchase, I could have saved myself this headache.
We are doing a kitchen remodel, I purchased an LG refrigerator (dented), oven, and microwave. The microwave also had a dent so J.C. Penney discounted it. We installed it and the door scrapes horribly when it opens and closes. We called J.C. Penney whose automated service directed us to LG tech support, after about 1.5 hrs phone time they set a service call. The service tech arrived and determined the unit was irreparable, structural damage. I called LG for follow up, the operator couldn't figure out the notes, I had him read them back to me and stopped him where it stated, not repairable. I had to send pictures and a copy of the receipt that were already sent by the repair tech. After multiple hours on the phone I finally got a CNN number For a defective return. They said they will call me to arrange delivery.
A week goes by and nothing. I called back and spoke with Alexander, he re-reviewed, Sorry, nothing we can do. I escalated to his supervisor, Willie who made it clear that I was bothering him and stated, "I will not cover anything on this unit, go back to J.C. Penney." Now the unit is not heating correctly, waiting for the repair tech again. What a BAD!, experience. I will NEVER! buy another LG product.
I have all LG products. Fridge ice maker went out 3 times in a year then 4th time at 18 months. So no ice maker the last year or so. Now today I lost my microwave (lmhm2237st). Just stopped working at 18 months old. LG said pay for an extended warranty for like $360 when the microwave is only like $400. This is by far the worst company I have ever dealt with. My GE honestly last 16 years. My LG a little over a year. What a scam. I will never buy a LG again in my life.
We purchased this LG LMV2031JT microwave along with LG fridge, convection stove, dishwasher around June 2015 as part of a complete kitchen remodel. (sound familiar?) The microwave now won't finish cooking a tv dinner. It will warm something up short duration but after about 3 minutes it just won't heat anymore. Place where we bought it said it might be cheaper to just replace it. :( Wow, bought LG because of supposed quality. LG says to call a service company to repair or buy their additional warranty. I bought it because it should be a quality product, not needing an extended warranty!!! Gal I talked to was nice but foreign. Now I will probably have 3 LG products and an off brand microwave as I will not ever buy another LG product. What a joke.
Made the mistake of purchasing a LG microwave as a Christmas gift. They left the mounting templates out of the box. I called first on 12/26/16 to get them sent out to me. Was supposed to arrive in 7-10 days. Doesn't show up. Call again 1/12/17. Same thing - never shows up. Call back again 2/12/17 - still nothing. Call back again 3/1/17 and was told a simple paper wall template is on back order till 3/17/17. They are a JOKE! If I attempt to install without the templates and mismeasure... It's my cabinets with unnecessary holes. PATHETIC CUSTOMER SERVICE THAT CANNOT SPEAK ENGLISH!
LG microwave dead at 18 months!! I bought an LG kitchen suite. I decided to go with the pricier microwave which looked good and had cool features expecting at least 5 years of function. I bought Model#: LMHM2237ST. It just died one day, no clock, no lights, no power, nothing. Called LG, it is out of warranty period. LG sends me warranty extension offers so frequently for all the appliances but now I understand why. At this point I cannot recommend LG to anyone. Disappointed.
Purchased several major appliances at once from Best Buy. All LG products. The microwave did not work right out the box!!! LG refused to replace it but would send a repair person out. Took a week to get an appointment. Had to take a half a day off to be home during their appointment window. Repair guy didn't show up until 10:00 pm at my house. Replaced a part and left. Next day microwave still broke! Keep in mind it hasn't worked out of the box.
I called LG and once again asked them to replace it and they refused and offered to send the same useless repair service out again. If I took off another half day. I now would have lost more money than the microwave cost! Keep in mind it has never worked!!! I filed a complaint with the BBB and they answered basically that I was not getting the unit replaced. I also filed a complaint with the State attorney general's office which I have not heard back from yet. If you want to know about LG's customer service go to LG Electronics facebook page and read the horror stories posted by LG owners!
Had microwave installed. All went well until we tried to plug it in. The power cord is about a foot shorter than the old microwave and would not reach the outlet. Called LG, customer service, and they had no solution. They even told me told me to not use an extension cord. So now what LG?
LG TV expert review by ConsumerAffairs
LG is a popular, top-rated technology company. It sells a range of electronics and appliances that span from cell phones to air conditioners. The company focuses on providing intuitive products.
Charcoal lighting heater: The inner element combines with a charcoal filament to enhance the flavor of the dishes. This feature is available on some LG models.
Temperature control: The grill that is included in some microwaves can be programmed in terms of temperature for a more controlled cook.
Multifunction: These microwaves are able to grill, microwave or bake/roast with a convection heat.
Lightwave technology: This special element creates food that is crispy on the outside and moist on the inside.
Easy clean cooking: The special coating on the inside of the oven allows you to clean it with just a wet cloth.
Best for: Commercial kitchens, small families, couples and large families. The multi-functionality of these microwaves makes them ideal for singles, families and professionals using them to create top-quality dishes.
LG Microwaves Company Information
- Company Name:
- LG TV
- Year Founded:
- Korea Sout
- (800) 243-0000