LG Microwaves

LG Microwaves Reviews

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Overall Rating1.1 out of 5
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About LG Microwaves Reviews

LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.

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LG Microwaves Reviews

ConsumerAffairs has collected 318 reviews and 257 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 20, 2023

I purchased an over the range LG microwave a couple months ago along with the matching stove/oven. Have not used either daily. The framework at the bottom of the door has melted in front of the lighting mechanism that illuminates the stove top. Repairmen feel it is due to the burners below the microwave. I previously had same set up with a Whirlpool microwave and stove for years without an issue. When the microwave light is turned on for any period of time it becomes too hot to touch the metal or glass piece over light. I am told they will replace the door but then will not honor any reoccurrence or any other possible defect with microwave. It seems that this is a safety issue and should be manufacturer's recall due to defect in engineering.

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Customer Service

Reviewed Sept. 11, 2023

Had to replace not just the handle but the entire handle assembly. Called customer service and they did nothing. This is the 5th handle assembly I had to replace in two years. Would never recommend or purchase any LG appliances ever again!

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    Customer ServiceStaffReliability

    Reviewed July 27, 2023

    My LG microwave died after only 4 months. I called LG the next morning. After waiting 25 minutes to speak with an agent, following his "diagnostic" instructions, and sending him photos of my purchase receipt and the stickers on the back of my unit, he told me that I would be receiving a check to reimburse me for the cost of the unit (because the repair cost would exceed the replacement cost). He said that I would be receiving confirmation via text or email. I received no confirmation, so I sent a text. No response. Three more texts over the course of the day. No response.

    Finally, I called again in the evening. Another 15 minutes waiting for an agent. After finding my file, she informed me that there was a policy change a YEAR ago, prohibiting reimbursement for defective units; and mandating replacement. That I have no option but to wait (without a microwave) for 9-16 days for a duplicate of the microwave that only lasted 4 months. I will never again purchase anything made/sold by LG.

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    Reviewed Sept. 25, 2022

    My wife had taken food out of the microwave when she smelled smoke and looked at the flames coming out of the LG microwave!! She tried to put out the fire. Eventually the flames subsided and she opened the door and the microwave was destroyed!! It's very lucky that the house could have went up in flames!! And she would have perished in the fire. She had the microwave turned off and it was cleaned so why would it randomly catch fire? This is a major problem and I bet we aren't the only one!! It will be a cold day in hell before I would ever consider any LG product!! The model number is LMVM2055ST and serial number is609kmvp.

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    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Sept. 12, 2022

    Bought LG microwave from Home Depot. Fails 5 months later taking 2 months to repair. (It costs $151 for labor and $79.74 for the part which was covered by the LG warranty). After 365 days the control panel fails again. I called LG 7 times with none of the promised return calls. I was given a case number, an escalation case number and finally a Presidential Liaison team case number. The final call resulted in me finding out the previous calls did not actually inform the LG management of my requests.

    I felt the microwave should last more than 1.5 years without having two major repairs needed for the mild usage our family gives the microwave. I had felt the microwave should be replaced. (The tech who repaired it the first time felt the cost to repair was more than the value of the microwave and it should have been replaced.) I was disappointed with LG as I had lived in South Korea for 5 years and had great experiences with a variety of LG products there and they would have replaced the microwave or at least repaired it again at their cost.

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    Reviewed Sept. 1, 2022

    My LG microwave and oven combos microwave stopped working in Oct 2021. We put in a service request which was covered under our 1 year LG manufacturer's warranty and had a service company come to our home and determined that the microwave needed repair. After several week I called the company called Dave’s (in Maryland) and they said the LG parts are on back order. Tacia, a rep for LG called me to ask about repairs status and I stated the situation and the delay due to parts being unavailable. So I waited and according to Dave’s the parts are now available but my order has been canceled and they couldn’t determine why. So I called LG and they say that I’m responsible to pay for the repair. I need help. This makes no logical sense and no one is helping me.

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    Reviewed Aug. 15, 2022

    I called Lg today to get my microwave handle fixed. I told the gentleman that Lg had replaced the door once due to the plastic coming off the door, this time the plastic came off the handle where the bottom of the handle comes out of the door. We're not hard on our appliances and the repair man on the previous repair said because the microwave sits over the stove the heat tends to do this, hmmmm! So my extended 5 year warranty is only good on electrical and mechanical. So when the top comes off I will not be able to open the microwave, that would be mechanical! First time I've ever wasted my money on an extended warranty! I bought a whole Lg kitchen appliances at the same time, never again!

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    Customer Service

    Reviewed Feb. 21, 2022

    I have purchased a LG Microwave Oven model MS4266OBS from Good Guys in 2018. The following statement is printed on the glass door of the MW oven: "Smart Inverter Magnetron 10-year Warranty" - Please see the picture attached. It doesn't say either Part only warranty or Limited Warranty. My LG MW oven does not heat after 4 years. LG Customer support asked me to perform a quick test and they determined that the Magnetron is faulty and need to replace. They also told me that they do provide the part free of charge but I have to pay for the labour. When I mentioned what is printed on the glass door of the MW oven, they said I need to refer to the operations a manual that comes with the MW oven to get full details of the 10-year warranty and it's my faulty as I have not read the operations manual before making the purchase.

    As per the advice received from the LG Australia Customer Services, LG EXPECTS ALL CUSTOMERS TO READ THE OPERATIONS MANUAL OF ANY LG APPLIANCE prior to buying them as what is written in the operations manual could be a clear contradiction of what is printed on the appliance. This is misleading the customers who trust what's written on the appliance to be accurate as per how it is written on the appliance. BE CAREFUL with this dodgy company, their dodgy products and customer service! It is not possible for anyone to read the operations manual of a product at a shop before you purchase it. I am not sure how these companies were allowed to operate in this kind of dodgy manner.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 23, 2021

    Looks great and working perfectly so far. Only complaint is no interior light while cooking. But I guess that’s actually a good thing! Is beautiful and installation was easy. Very pleased with our new LG over range microwave.

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    Reviewed June 27, 2021

    My microwave is almost two years old... I only use it to warm leftovers or butter…short bursts only…today , I was melting 2 tablespoons of butter for a recipe and fire started shooting out from the right side.. There is burn marks on the whitish pad screwed to the side.. It made a horrible noise which made me look..only a few seconds, butter did not even melt.. I called my husband to come look… I reset it and pushed start..of course it not do it to show him… this happened last week to me also… What do I do now.. We have all LG appliances, I thought the microwave would be better than this…not 2 years old yet and used sparingly… Please advise…

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    LG Refrigerators author review by ConsumerAffairs Research Team

    LG is a popular technology company that sells a range of electronics and appliances that span from cell phones to air conditioners. The company focuses on providing intuitive products.

    • Charcoal lighting heater: The inner element combines with a charcoal filament to enhance the flavor of the dishes. This feature is available on some LG models.

    • Temperature control: The grill that is included in some microwaves can be programmed in terms of temperature for a more controlled cook.

    • Multifunction: These microwaves are able to grill, microwave or bake/roast with a convection heat.

    • Lightwave technology: This special element creates food that is crispy on the outside and moist on the inside.

    • Easy clean cooking: The special coating on the inside of the oven allows you to clean it with just a wet cloth.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    LG Microwaves Company Information

    Company Name:
    LG Refrigerators
    Year Founded:
    201 James Record Road
    Postal Code:
    United States