About LG Microwaves
LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.
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Bought LG microwave from Home Depot. Fails 5 months later taking 2 months to repair. (It costs $151 for labor and $79.74 for the part which was covered by the LG warranty). After 365 days the control panel fails again. I called LG 7 times with none of the promised return calls. I was given a case number, an escalation case number and finally a Presidential Liaison team case number. The final call resulted in me finding out the previous calls did not actually inform the LG management of my requests.
I felt the microwave should last more than 1.5 years without having two major repairs needed for the mild usage our family gives the microwave. I had felt the microwave should be replaced. (The tech who repaired it the first time felt the cost to repair was more than the value of the microwave and it should have been replaced.) I was disappointed with LG as I had lived in South Korea for 5 years and had great experiences with a variety of LG products there and they would have replaced the microwave or at least repaired it again at their cost.
My LG microwave and oven combos microwave stopped working in Oct 2021. We put in a service request which was covered under our 1 year LG manufacturer's warranty and had a service company come to our home and determined that the microwave needed repair. After several week I called the company called Dave’s (in Maryland) and they said the LG parts are on back order. Tacia, a rep for LG called me to ask about repairs status and I stated the situation and the delay due to parts being unavailable. So I waited and according to Dave’s the parts are now available but my order has been canceled and they couldn’t determine why. So I called LG and they say that I’m responsible to pay for the repair. I need help. This makes no logical sense and no one is helping me.
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I called Lg today to get my microwave handle fixed. I told the gentleman that Lg had replaced the door once due to the plastic coming off the door, this time the plastic came off the handle where the bottom of the handle comes out of the door. We're not hard on our appliances and the repair man on the previous repair said because the microwave sits over the stove the heat tends to do this, hmmmm! So my extended 5 year warranty is only good on electrical and mechanical. So when the top comes off I will not be able to open the microwave, that would be mechanical! First time I've ever wasted my money on an extended warranty! I bought a whole Lg kitchen appliances at the same time, never again!
I have purchased a LG Microwave Oven model MS4266OBS from Good Guys in 2018. The following statement is printed on the glass door of the MW oven: "Smart Inverter Magnetron 10-year Warranty" - Please see the picture attached. It doesn't say either Part only warranty or Limited Warranty. My LG MW oven does not heat after 4 years. LG Customer support asked me to perform a quick test and they determined that the Magnetron is faulty and need to replace. They also told me that they do provide the part free of charge but I have to pay for the labour. When I mentioned what is printed on the glass door of the MW oven, they said I need to refer to the operations a manual that comes with the MW oven to get full details of the 10-year warranty and it's my faulty as I have not read the operations manual before making the purchase.
As per the advice received from the LG Australia Customer Services, LG EXPECTS ALL CUSTOMERS TO READ THE OPERATIONS MANUAL OF ANY LG APPLIANCE prior to buying them as what is written in the operations manual could be a clear contradiction of what is printed on the appliance. This is misleading the customers who trust what's written on the appliance to be accurate as per how it is written on the appliance. BE CAREFUL with this dodgy company, their dodgy products and customer service! It is not possible for anyone to read the operations manual of a product at a shop before you purchase it. I am not sure how these companies were allowed to operate in this kind of dodgy manner.
Looks great and working perfectly so far. Only complaint is no interior light while cooking. But I guess that’s actually a good thing! Is beautiful and installation was easy. Very pleased with our new LG over range microwave.
My microwave is almost two years old... I only use it to warm leftovers or butter…short bursts only…today , I was melting 2 tablespoons of butter for a recipe and fire started shooting out from the right side.. There is burn marks on the whitish pad screwed to the side.. It made a horrible noise which made me look..only a few seconds, butter did not even melt.. I called my husband to come look… I reset it and pushed start..of course it not do it to show him… this happened last week to me also… What do I do now.. We have all LG appliances, I thought the microwave would be better than this…not 2 years old yet and used sparingly… Please advise…
Right after the 12 month warranty expired the microwave stopped working. We were lucky that we had a home warranty insurance so all I had to pay was $75. They had to replace the Magnetron, the fan and the fan blade. The LG service was good, however the microwave is not. Buy extended warranty. May be it will help.
We purchased an above range LG Microwave in Jan. 2021 and ask Lowe’s to install it. They were prompt to install it. It worked 2 days and would not heat. We waited a month for a service call, finally paid to get the new microwave repaired. Now on 2/24/21 it does not heat again. We are facing another long wait and additional expense. Do not buy this product!!
Bought LG over the stove microwave on 11/10/20 at Home Depot in Homer Glen, IL. Model LMV2031. Serial 007TAMABC5. It's been running fine, really no problems until last week. When I turn the light on the glass covering the light gets so hot I can't touch. It also make the glass turn table inside the microwave so hot I needed a pot holder to take it out. The whole inside was hot. I'm afraid to use it because it might catch on fire. What can be done about this? **
In the summer of 2018, we spent nearly $4000 dollars on all new LG appliances. After around 2 years, the Microwave count down timer started to go in and out at times. We called LG and they said it was out of warranty. It has now completely failed which is disappointing since our last unit worked great for 15+ years. LG did help connect us to Warranty repair but they said that based on where we live, it is probably less expensive to buy a new one. In my opinion, this should last much longer and they should have a better warranty and customer service policy. Failing in 2 years is not long for an appliance you would expect to last more than 10 years.
Hello Jason.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
LG Refrigerators author review by ConsumerAffairs Research Team
LG is a popular technology company that sells a range of electronics and appliances that span from cell phones to air conditioners. The company focuses on providing intuitive products.
Charcoal lighting heater: The inner element combines with a charcoal filament to enhance the flavor of the dishes. This feature is available on some LG models.
Temperature control: The grill that is included in some microwaves can be programmed in terms of temperature for a more controlled cook.
Multifunction: These microwaves are able to grill, microwave or bake/roast with a convection heat.
Lightwave technology: This special element creates food that is crispy on the outside and moist on the inside.
Easy clean cooking: The special coating on the inside of the oven allows you to clean it with just a wet cloth.
LG Microwaves Company Information
- Company Name:
- LG Refrigerators
- Year Founded:
- 201 James Record Road
- Postal Code:
- United States
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