Landmark Home Warranty Reviews

Landmark (LHW) sent a plumber to repair a leak. LHW claim all of their contractors are licensed and bonded. The repair was not completed to code. LHW UNWILLING to PROVE contractor was licensed and bonded. LHW stated if I didn't want the same contractor to return, I would have to pay a new service fee. Contractor UNWILLING to return or provide a valid license. We are more than willing to have the same contractor return if he can PROVE he is licensed, bonded, and has pulled the proper permits.

I have pumped money into this company for 3 years and received nothing from them. I have submitted 3 claims in 3 years and paid $60 each time for someone to come out and either say it is not covered or they have only one company they work with who is booked out and we have now had a broken dishwasher for 3 weeks and waiting another week on parts. Customer service has done nothing to help. In fact, I have spent 2 hours on the phone with them the past 2 weeks. After talking to a manager he said he would handle it and would make sure it was resolved within 24 hours. Today is 9 days later and never heard back from him. Had the worst conversation with a representative today which was the breaking point. Do not waste your money with this company! They will fight to not cover whatever is broken. $3,000 of premiums completely wasted. Don't make the same mistake!

Have three houses covered by Landmark currently and have had good luck with them in the past. Last week, I had a claim for a fridge. Paperwork was sent in claims requesting 2 people due to the number of hours labor it would take to fix my fridge. Landmark said they only pay for one tech so the repair company said, "That's fine. We can do it with just one guy but it's going to take twice as long..." Landmark is denying taking care of this... So long story short it's going to take 10 hours for one tech to fix or 5 hours for 2 techs to fix... Same amount of money... Tell me why this doesn't make sense for Landmark to handle and take care of the customer???

Living in a rural area, I chose Landmark when I moved in because they had well and septic service as part of their optional coverage. Shortly after moving into the house of my dreams my dishwasher broke. No big deal, I’m not going to die washing dishes by hand for a week. 6 weeks later I finally got my dishwasher fixed. Annoying, but finally handled. Now, here we are, mid-June in Texas. My air conditioner breaks. I call customer service on Sunday, which has been assigned to a non-American call center. After much time spent on the phone my ticket was opened. Someone would call me in 4 hours they said. Turns out they meant 4 business hours. It would have to wait until noon on Monday. Instead at 8:00 am I reach out to the “contractor”. His first words were, "I don’t know why they sent the ticket to me I don’t service that area, but June 26th between 3:00 and 5:00 I might be able to get you in."

Horrible service. I feel cheated. My house has been 85°F+ yesterday and today. Landmark has no contractors available to come make the repairs and will not allow me to submit a bid and get the work done today from a local company, even though it states it can be done in the contract. Go with anyone else, this company will take your money and make your life as difficult as possible when trying to get repairs done.

Came in a very timely matter. Courteous, efficient. Showed us the parts that needed replacing. Very good service. Answered any questions we had. Would highly recommend based on our experience. Our son is in heating and air in California, when we called him, he agreed with everything that was done. So again very pleased.

We had several issues during our year with Landmark and each time we were able to have a service person to our home in a timely fashion. The service people were polite and understanding and in all but one instance were able to correct the problem during their first visit.

I have had Landmark for approximately two years. I have filed two service requests with them and those were fulfilled. Calling in to their customer service is almost impossible. You have to jump through so many hoops just to get a live person. That person is usually a sales rep that has no access to do anything but sell you product. I called in to place a service request to find out my account is suspended for being behind on payments. I am on autodraft and they literally took payment the day before. Come to find out, they switched systems in March.

Bought a house and this warranty. House inspected. All’s good. Weeks later the pool blower goes out. I call and the pool company was dispatch and I left a young man early 20’s at the house. I couldn’t stay. And no repair. I was informed that it’s previous damages. It worked when the inspector checked the whole house and only wrote the items that had issues. So I cannot prove otherwise. I bought the warranty for that reason. Especially when I buy a house that I don’t know. So why buy warranty when you buy Home and then will not repair it. I rather use another warranty company that honors the policy.

Landmark was incredibly unhelpful when I had a plumbing issue at my house. Took over 3 weeks to get the issue resolved. Not acceptable. Landmark needs to vet their contractors better to ensure they provide proper service and are responsive.

We have maintain warranty coverage with Landmark since purchasing our home over four years ago. I recently scheduled a tune-up on the air conditioner. They matched us with a great HVAC company and when it was determined we needed a new system Landmark was fair in the amount gave us to get a new system.

Last year my downstairs hvac went out when it was 95+ and it took 5 days to fix. This year my upstairs unit is out now 4 days. It’s Wednesday and the contractor will not be here until Friday. I had to call the contractor 4 times to get an appointment. I’ve complained to Landmark but it does no good. I haven’t even heard from them but my $70 service charge sure was sucked out of my account on Monday. I could of had someone here but if I do that they won’t reimburse me. I live in s/e Texas with a 8 and 5 year old, it’s HOT! These people don’t even care and it shows. I get both ac tuned up in spring so hopefully when it does get fixed they won’t try to weasel out of paying for it. It’s hot, we need relief, work on your customer service Landmark!

My AC was continuously running when the outdoor temp was 95+ so I opened a case # ** with Landmark to check on AC health. They sent a contractor, contractor said evap coil is leaking and Landmark has denied the claim saying this is a pre existing condition! I have home inspection and licensed HVAC inspection reports from Dec 17 when I bought this house and there were no issues identified with the system. Now, Landmark has just randomly denied the claim and marked it as a pre existing condition which makes no sense!!! Such a scam.

So, I have Landmark Home Warranty. My aircon unit is not working great, so I put a service request #1428884, they send the technician who says the unit is 20 years old, inefficient, and damaged because of hail, weather and possibly also because of weed-eater tools coming in contact (which he also mentions has no bearing on its functioning poorly). Landmark using the weed-eating tools as an excuse of me intentionally damaging the units and refusing my claim. The technician sent the response in my presence, in a voice message... it's all recorded. And yet these blood sucking leeches of warranty company... may they roast in hell.

I moved into a home that had been inspected but when I got in the home, the faucet didn't work. I called Landmark, paid my $60s and within three days they sent out a plumber. The plumber replaced the cartridge only to find that the problem was inside the faucet itself. The plumber called Landmark to replace it and then left my house. Landmark called me within only a few minutes to inform me that they would be willing to send me $107 to replace the faucet which I will need to install myself. The Pfister faucet that I am replacing costs $278.33 at the cheapest place I can find online...

Recently had our Air Conditioning randomly stop in the Texas heat. I called Landmark, they got all my information and inputted a ticket. I had a confirmation email within minutes and the AC company information at the same time. The next morning I called the AC company to get an idea of timing and they arrived within 4 hours. Got everything fixed up and AC was working by the evening. I have only been with Landmark for a couple months and this was my first experience using them but it was a positive experience.

What a nightmare experience! Our claim has been denied and after reading through the contract we feel that you should not be able to deny it. We have spoken with Angie ** (Manager) several times who has done nothing to help or listen and resolve our claim. Your reason for denial is poor maintenance previous to us purchasing the home. We did have a home inspection done that visually inspected the items and mechanically tested them. All items were found to be in working order and near end of life expectancy.

WORTHLESS. After moving in, we discovered the dishwasher, fridge AND the washing machine needed various repairs. After their contractor came to review the items they denied them all. COMPLETELY WORTHLESS. Anything they offer you can do cheaper with a better handyman, because THEY WON'T honor their contract.

Upon discovering my upstairs AC was not working I called Landmark on a Saturday and they promptly opened a request and I have an appointment with the contractor on Monday which is great since I have out of town guests coming tomorrow!

Landmark does not support their product, clients or sales representative. I am a realtor. I always have the A/C unit cleaned and serviced as part of the contract to protect my client from the risk of pre existing conditions. My client's a/c unit stop working 2 months and Landmark had a vendor come out. He said the unit's panel need to be replaced and that it would take Landmark about 4 days to approve the part. Therefore the vendor said he would need to hotwire it and that the unit would be running continuous until the part came in and if they needed to turn the a/c unit off they would need to do it by turning off the breakers.

Landmark is the biggest regret of my home buying experience. They usually don't answer their phones. There was one day I waited twice for an hour before being disconnected, only to be told the next day two different stories--one about how their phone system had a glitch and another about how it was a power surge from lightning. They don't cover most of the things I have called about (even though I have the most expensive warranty). I involved one of their managers and finally got my dishwasher replaced. Then they sent me a check for half the amount, and I had to fight to get the rest. Now I have a disposal out, and they say my warranty expired a year ago, even though it's not and they just replaced my dishwasher two months ago and claim to have no record of it. This company is a complete sham. Steer clear.

I've had multiple Landmark warranties given to me from real estate agents as a part of the sale of a home. When it comes to little things, like changing the keys at the new house, they are fine. When it comes to the big things get ready to fight for your life. They will fabricate reason after reason why they don't have to cover the repairs. Be careful of their wording. They are VERY specific what constitutes "damage" versus "wear and tear". Even issues that are obviously wear and tear, like an AC board frying the compressor, they will claim is "damage" caused by the board and refuse to pay.

Overall, my experience and expectations have been fair. I was/am disappointed with how the company handled and continued to handle an error (property address) on their behalf that I subsequently ended up paying for. I would prefer to use contractors that I am familiar with as opposed to those listed on occasions. That should be allowable.

Literally have been lied to the second I purchased Landmark's "warranty." It covers next to nothing, saddles the customer with the cost, and is a quick cash grab to see how long it takes for a customer to realize they've been duped. If you're a consumer don't listen to what your agent says. Avoid this company like the plague.

Landmark Home Warranty was great and quick response to my issue with my water heater going out. The replacement was fast and quick. There was always communication on how the service was going from beginning to end.

I am happy with LHW in general. Customer representatives are very friendly and professional. The only problem is that no one can help me get my online account issue resolved. Each time I spoke to a representative (when make service request or renew my warranty), I explain the account problem and they make notes to fix the problem. But issue remains unresolved and I would like to be able to consult my account online to make my service requests online (convenient and written in my own words). When I log in, I see the first welcome page with my name, but cannot proceed further. Message says my account is inactive since 2 years!

We love Landmark. They always come through for our clients. Nate ** is amazing and provides fantastic customer service. Never get rid of him! We only refer Landmark and for good reason, there is not a better company out there to work with.

Timely and had dishwasher going in a matter of a few hours. Just some adjustments and going over washer details. Landmark was on top of which vendor, getting appointment call set up, and follow up calls to ensure everything was going well. Yes, I would recommend Landmark.

Our refrigerator was making a lot of noise and then the ice maker quit working. The gentleman from Corner Stone came out and pronounced the problem as a "board" and ordered another one. He replaced that on 5/1/18 and it has been working well since.

Landmark Home Warranty stays on top of your needs. They stay in contact with you by email until the job is done. In fact the job (garage door) has been done in less than 5 days. This is a great company to work with and I would recommend this company.

I purchased a home in August of 2018 and was provided a warranty through the seller at time of the sale, it happened to be Landmark Home Warranty. I moved into the home in early August, and noticed the AC was not particularly cold, and on days that were in the 90's the best I could get was cooling to around 80-82 inside the house with the AC units running full blast all day chewing through electricity to power the units. I opened a service case with Landmark, and had a technician out within a day or so to diagnose the issue. As it turns out the two units were down 7 pounds of R22 so the cooling system was simply not able to cool the air.

We originally had a great experience with our warranty claims and even referred them to friends who ended up selecting them and realtors who are now recommending them. However I am completely regretting that and will no longer recommend or consider renewing. If you just need a repair the experience is great however after filing the same claim three times with over 8 visits for the same issue the last repair guy said that it needed to be replaced. They then told me that the third claim would be the final one and if it couldn't be repaired that was it.

Landmark Home Warranty is always friendly and they take care of my needs quickly. They have great contractors and I've always been satisfied with their work. The warranty isn't very expensive and well worth it when compared to what the costs could be for service/repairs/replacements. They have the lowest service call fee from all the different companies I looked at. This is a company I have consistently had good experiences with and would recommend to anyone looking for a home warranty!

I called because my downstairs bathroom was flooding. When any water went down the drain it would come back up from the toilet so I turned off all water to my home. Called Landmark and they did a service ticket and asked for my $60.00 payment & was told it wouldn't charge my card until the service was complete. They couldn't find anyone to come out. Waited half the day away. I called them back & canceled. I needed water that day!! Needless to say the next day the 60.00 dollars was charged to my account. This was March 3rd and I have called 4 times for my refund and every time they tell me it will be 5 to 7 days. I have yet to see it!! It's now 4/19/18 and 2 payments have been made to Landmark but still no Refund!

Glad to find out that LHW approved a new kitchen faucet as it was leaking and had issues for a while supposedly. Our plumber helped confirm the need and necessity of repair as we bought the home last year. I would give the plumbing contractor 5 stars who did the repair. Due to a wrong answer on the phone at customer service today I'm not giving LHW 5 stars - just 4.

We have been customers of Landmark Home Warranty for over a year. We have never had a claim. We renewed our warranty this year and tried to set up a service for our HVAC. When we called we were told that our payment was never charged to the credit card on file and the month prior they charged $.01 (one cent) less than the amount due! We were never advised that our monthly payment was not processed and thus our account was not active. When we spoke to the company representatives they advised us that the payment issue was an error on their part.

Horrible Service! Complete waste of Money! Paid for the service but they didn't cover the bill when the thermostat on our rental condo went out. Save your money and don't get this coverage. Their customer service staff did not care and kept transferring me to different departments.

The service tech was very professional and the landmark agent was as well. I do think that having the highest plan with you guys should have covered the camera scope conducted by the plumber to check on a possible slab leak. That's my recommendation.

I am a new policy holder and I had a little confusion regarding my monthly payments. Brenda in Accounting was very pleasant and very helpful and explained everything to me in a phone call and also answered a few more billing questions I had in a couple of emails.

Landmark has been great to work with so far. We just bought a home and needed to have it re-keyed. Landmark quickly found the contractor to do the job, and checked back with us to make sure the service had been scheduled, completed, and if the contractor had done the job to our satisfaction.

The warranty we have was provided to us by the previous homeowners and we upgraded it. We feel it doesn't cover things it should. There seems to be loopholes. We feel like certain things should be covered that are not.

Steve from A/C Rescue was amazing! He was very professional. My A/C works so well. Very grateful to have it fixed. I would definitely have them back to fix my A/C. The response was quick and he was always on time.

Excellent service, contractor was on time and serviced both the outside and inside equipment. Rapid Air is a first class contractor that is both professional and courteous. Would give them more stars if there were more to give. Very impressive!

Two major rate hikes in as many years - I was mostly happy with the service, except for one AC repairman who turned off my heater and I had to call for another service in the winter because of his...accident? Or? But the cost rose about $100 EACH YEAR and that made it not worth the money at all. Very disappointed.

Landmark HW make it so easy to make a claim. They get on it quickly and have the most efficient contractors. Great quality work from landmark! Making a claim online is fast and convenient but also the way they handle your claim as well.

Lights were OK, but outlets (only two in my experience) not working. No GFCI outlet could be located. The electrician came on time. He quickly and accurately diagnosed the problem and solved it. The GFCI outlet was located in the downstairs bathroom and had been tripped. I am happy with service and will use again.

From entry of the claim to the final completion of the repair, everything went smoothly. Thank you for such great service. We will definitely be renewing our contract again. We also had a friend sign up for your warranty based on our recommendation and they’ve been quite happy with your service as well.

Stacy is the regional manager and made sure I was well taken care of! From the rekey of my new home to the total replacement of my garage door opener I am THRILLED that I chose Landmark to be my home warranty company!! There are so many horror stories out there with competitor companies but Landmark stands by their word and I will shout from the roof tops to everyone I know to choose Landmark!!!

Landmark told me that they depended on the contractor and their professional opinion. However when I called the contractor that Landmark hired, the contractor told me that they only told Landmark what they found and left it up to them to decide if they considered it normal wear. Landmark then promptly decided to blame me, the customer, for the failure of the equipment. Landmark is only interested in how much money they can make. They could care less about their customers. People should avoid Landmark at all costs.

The repair on the bathroom commode was fine, however when we call to have our garage door opener check and repair, we were told that we did not have coverage for the garage door opener. Our contract showed that we had it, but your company denied it.

After filing a complaint with the Department of Commerce, Division of Consumer Protection for the State of Utah, which is the headquarters of Landmark Home Warranty, Landmark has resolved the case to our satisfaction by reimbursing us the cost of our HVAC repair.

Have not yet had a claim yet but the coverage seems very comprehensive and they have been very easy to deal with so far. Not the cheapest home warranty insurance around, but they seem to lack the big customer service problems and declining coverage of other companies. I've done extensive research and Landmark gets very good marks.

I have 3 current home warranty contracts with Landmark on my current home and 2 rentals. Anytime there is an issue, the customer service team ensures I am connected with the contractor in a reasonable time frame, and the repairs are completed as soon as possible. For more than 5 years, I have never had a claim denied. One claim I came really close to the limit. Overall Landmark is a great home warranty company with good coverage, and have quality contractors. I recommend you get a home warranty with Landmark if you have a house that is more than 3 years old.

Landmark has been extremely helpful in getting repairs needed at a house we really purchased. The employees I spoke with have been courteous and efficient. They contacted qualified service people promptly, who in turn called me to schedule an appointment. I wouldn’t have known where to start in looking for a qualified repairman. The saved us hundreds of dollars for the repairs we have had. I would strongly recommend Landmark To anyone who owns a home.

Work was done well when they arrived, but it took almost a week to come out. The company had scheduling problems. They did not show up the first time and the second time they told me the wrong time. Very unorganized company.

Had warranty for past 4 years but as soon as contract expires this year I will be dropping the coverage. Vendors do the very minimal to get their pay instead of doing long term fixes. Sometimes has taken customer service over a week to get a vendor out to take care of issues and even then has taken a managers involvement.

Your responses to claims communications was very quick and appropriate. It was not painful to process a claim... that's good!! Your policy of sending a check and having homeowner select a replacement Fridge worked well for everyone. It allowed us to spend the money on a slightly smaller but higher quality machine--which should reduce the chance of a future claim.

Landmark Home Warranty was provided and chosen by the sellers of the home we have purchased. Submitting a claim online was very easy. After one to three days, the tech came out. He was professional and very helpful. However, the only thing that was bad was that when I called about our heat pump that is squeaking when it shuts off and doesn't sound right, Landmark said they don’t cover maintenance, only repair. And so I assumed it would have to be completely broken down.

Landmark Home Warranty responded very quickly for a clogged drain and I had a contractor to my home in a few hours. Landmark accepted my copay immediately and got the contractor on site. Upon investigation by the contractor and myself, it was discovered that the clog was outside of the house and Landmark would probably reject the claim. I had to accept that and still do. Landmark technicians suggested to access the clog from the crawl space to clear the lines. The contractor and myself said, "No. That is not the proper way to clean out the drain lines." It would have required the contractor to drag his cleanout equipment down into the crawl space. Open the drain lines where no cleanouts were located. This technique was not only labor intensive and would have caused a sewage spill in the crawl space requiring more work and claims. Landmark rejected the claim. I accepted that and paid the contractor.

Landmark always has exceptional customer service and they are quick to get the appropriate contractor in contact with us. They pick genuine, knowledgeable, efficient companies to come to make the repair needed. You just can't beat all of that for $60 per call.

If Landmark Home Warranty is "premiere" this must be a sucky industry! This service is a rip off. The only reason I have it is that my real estate agent wrote it into the contract for the seller to pay for. The warranty covers NOTHING. Their special services are rip offs! Pay Landmark another $60, and their contractor will come rekey your house. It costs $60 or less from any reputable keysmith. Pay Landmark $60 and they'll have your furnace cleaned and inspected ($60 more for the AC). Reputable local contractors offer the same service for $49. All I can figure is that the real estate agents are getting kickbacks from Landmark. Customer Service: Their phone system is an impenetrable maze! Value: There is none to the customer! Coverage: They don't cover diddly!

We called Landmark to make a claim on our homeowner warranty. Paid the fee to have an inspector come out and look at the cooktop that cracked while we were cooking crab legs in an aluminum pot. We hadn't used the cast iron skillet in weeks. We Googled using a cast iron skillet on a glass top before we had ever used it and it said it was fine. It says it's fine as long as the height isn't more than an inch. It's a small one just to heat tortillas. As we don't eat tortillas anymore we had not used it.

Our first experience was great! The contractor called us immediately to schedule the repair & it was scheduled within 24 hrs. The technician was polite, professional & on time! Hopefully the next time I need service it goes this smooth!

We moved into our new home in Boise and on the first day the water heater developed a catastrophic leak. I called the team and they responded immediately and had a team out within a few hours. At first Landmark declined the claim based on incomplete information but when given complete info on the issue they immediately approved it and within 6 hours the new tank was installed. We highly recommend their home warranty service.

First company that was assigned to repair plumbing issues could not come out for two days. Called LHW and they very quickly re-assigned to another company who came out the same day. The only delay was getting the approval for the repair since it involved replacing the water heater and the company wasn't able to complete the job on the first day. Not sure why it took the repair company so long to get the approval when I had received an email showing approval earlier that afternoon.

I was extremely happy with Landmark’s service and they went the extra mile to see that I was getting taken care of in a timely fashion. The previous owner of the condo we bought paid for the insurance for the first year and I haven’t had to buy it myself yet. When I had to file a claim, I looked at their site since it can be done online which is always convenient for people who don’t want to spend time on the phone. But I wanted to communicate with the people at Landmark since I didn’t know much about the policy. I ended up filing the claim on the phone and their reps were extremely knowledgeable about their product. They relayed the information to me and explained any questions I had.

First call to notify of issue was on 1/24, Plumber was able to come out of 1/29 and provided us with a 5 hour window. We have a leaky faucet so assumed it would be covered and it was. Took plumber about 3 minutes to diagnose. (DNB Plumbing - DO NOT USE). He went out to his truck to call it in and after about 15 minutes came back and said it would be covered and he had to order a part and they would call us to schedule another appt once the part came in. 10 days later I contacted Landmark to see what was taking so long and said they had not heard back from the Plumber. They knew we had an issue and an appt yet they did absolutely nothing to follow up.

I've been happy with Landmark so far. They have saved me money overall from what it would be if I tried to get the repairs done on my own. My real estate agent suggested I get them when I bought my house. Submitting claims with them is not difficult at all. They've been efficient and courteous. You get somebody on the phone, turn in the claim and everything’s straight up. Then, within a couple of hours, you get a notice of who the contractor is and you call them and set an appointment. The contractors they've sent have also been good. However, once, they sent an electrician to fix the proto electric relays in my outside lights and the three-way switch and he told me that he couldn't figure the issue out. It was left unresolved but I paid for it. I didn't like that. Another experience I had was when my AC broke in the middle of summer and it took them a long time to get the parts needed. But they were able to fix it in the end.

My breaker box blew due to being overloaded, and landmark is saying that is not covered in the home warranty. The thing is, the breaker box has not been modified since it was inspected, meaning they agreed to cover it as it was. They either chose to warranty it, knowing there was an issue, or they chose not to do their due diligence when issuing the warranty. Either way they are passing the bill on to me, rather than owning up and paying for their choices. I paid for an inspection, I paid for a warranty, what more could I have done? I am not an electrician, and I should not be expected to be one, the system landmark warrantied, failed without any modification or abuse.

Landmark is good and they know what they are doing. Submitting a claim is very easy. I just call them and tell them something is not working. The most recent tech they sent seemed like a little more amateur but he got the job done just fine.

Every time I have made a claim or called with questions/concerns, there has been a problem...i.e. scheduling contractors that do not service my area on more than one occasion, contractors that arrive/walk around the yard without actually touching anything and leave, double billing once, and more. It states in your contract that the service fee will be deducted from my account when the contractor arrives, but the service fee has been deducted from my account within minutes of my making a claim...before a contractor is even scheduled. I have always had fabulous service in the past with another home warranty company, but the title company talked me into signing up with you. Huge lesson learned!! I would have already cancelled this contract, if I wasn't required to pay an early cancellation fee.

We choose Landmark Home Warranty after reviewing several different companies and, so far, we are very thankful for that. We have had 2-3 calls for repairs and each time they have been professional and kind. We have been extremely pleased with the services provided as they are quick to return calls and to follow-up with the service requests. They make sure all questions have been addressed. I appreciate their time and professionalism. Thank you.

When we first called them with a complaint it was quite a big one. It was no surprise they rejected the claim. What was surprising was they did it without looking into the problem. After a couple of phone calls the addition was resolved and our experience since then had been phenomenal. We have submitted 4 claims and all have been handled as promised and expected.

Landmark was great to work with. Fast, curious and awesome follow up and follow through. Great repair tradesman they sent both times for appliance repair (washing machine was replaced) and replacement. Communication was easy to understand. This is my 2nd year w/ Landmark.

My Fridge went out after being in my new house only 3 months. Landmark had someone out right away. They found out it was dead and would be too much to repair. Landmark bought me a brand new fridge. Thank You!

Service was quick and done by a professional. Thank you for this great and outstanding customer service that was provided. The timing was spot on. The parts were disbursed in a quick and timely manner and the return visit from the contractor was made to fit my schedule.

Landmark contacted me and offered to reimburse me all of my out of pocket expenses. Landmark also admitted fault on their part, which was huge to me. I have decided to give them another chance in hopes that they will do the proper training on their part to take better care of their customers.

I haven't really had any issues with the company. Y'all have been great thus far. Only thing I'd like is for you to call, text or email when a payment gets too far past its due. I have in the past had my account discontinued due to no payments received. Thank you.

I called Landmark and told them what we needed to do, and they contacted the contractors who then contacted me to make an appointment. They came out and did what they needed to do. And then Landmark called me back and set up the rest. There was a delay in one of my claims, which was more on the contractor's end than Landmark’s. The locksmith called me the same day to set up an appointment for the following Monday, and I ended up having to call the appliance company. But they came out and checked out the appliance.

I actually had 2 BAD experiences with Landmark. My first was when I requested someone come out because my pool motor was making a loud shrill when on... Landmark told me that they don't cover noises, then 2 days later the motor started leaking...they sent out DR ENTERPRISES to look at the claim, the report was turned into Landmark and they claim because it was leaking they were not covering the replacement of the motor. DON’T APPRECIATE them taking the contractor’s word over the customer that just shelled out 70.00 to put a band-aid and replace the seals instead of replacing the motor itself...like it was our fault that the item started leaking 2 days after reporting the loud shrill. We were told it was our responsibility to replace the motor at the tune of 250.00. Why do I have them to just tell me our contractor is correct and it's your fault the motor is leaking. Thanks for nothing.

A one-year warranty was included upon the purchase of my house and Landmark was recommended by the real estate company that I worked with. I submitted a claim to rekey the home and I did it online. I created my account after the appraisal process so I had an account open for a week before I had to submit the claim. I got a confirmation email immediately after that and I got a call from Landmark making sure that Affordable Locksmith had contacted me. They came and did the work, and it was great. Also, Affordable Locksmith worked around my schedule. I had to take somebody to the airport and they were able to accommodate that without pushing me. They were very willing to work with my schedule and that was very nice. It was a very easy process and I would recommend Landmark Home Warranty.

I purchased the warranty when I bought a house in March of 2017. So far, they have just paid for re-keying the house. Nine months later, the garage door started to make an unbearable, very loud screeching sound. We tried greasing the track, thinking it was the tracks. Did not work. Contacted Landmark, they told me who to call. The service guy came out, looked at it and said, "Wow, I've never seen one this old." He said there are no parts to fix the motor. He can't GET parts for it. No way to fix it. Landmark says unless it's BROKEN, not moving at all, they won't pay for it.

I called and requested the service on my washer and I told them it was shaking so bad it would wander across the room. The technician came out and said that the tub was wore out. Then Landmark called me and told me that they would cover it. Then they called me back few days later a different person and told me that the washer was working so they wouldn't cover it. So they charge me 60 bucks to tell me what I already knew. So I still have a broken washer.

Don't give them a dime of your money. They find EVERY reason possible to deny a claim and they take weeks/months to repair what they are obligated to. We went 5 weeks without air conditioning in the peak of summer in Texas and are now on day 8 without heat with below freezing temperatures.

Landmark Home Warranty was one of our options when we bought the house and they are quick responders. I’ve had good experience with their claims reps and submitting claims has been easy. The technicians, however, they just couldn’t do much. It was like, “Oh, we saw this and there’s not much we can do about the issue.” I was expecting them to actually go there and at the same day fix it and then get it done, but it was not the case. We’ve wasted a few good things because they couldn’t repair things. I wish the technicians were more capable of solving the problem. But other than that, they were very good, responsive, and they were on top of things.

I had originally set-up an appointment in the morning and received prompt feed within a couple of hours a lot sooner than I have expected with previous companies. They were really friendly and very helpful. The website was very easy to navigate for a first timer.

It has been day and a half and Landmark still doesn't have a contractor assigned to my service request. They sent me an email two hours ago with an "assigned" contractor's information, so I called the contractor to check on it. The contractor told me that he doesn't work in the area where my house is located. I told him about the email and he said that Landmark called him in the morning and he made it clear that he does not service the area they are requesting. These guys have no desire to get this done in a timely manner. Horrible!!

I’ve had Landmark Home Warranty for six months. It came when I purchased my home. When I submitted a claim, I got a hold of somebody on the phone right away. The rep was very friendly and helpful. It took six hours from the time I submitted the claim to the time the technician came out. Then, they told me within an hour when they would be out. The technician explained everything very thoroughly and was a really good guy. They took care of the furnace going out and the freezing temperature pretty quickly. They did a good job for me.

On Christmas Day our dishwasher quit working. We contacted Landmark and they took our information. The following day we received a call from the repair company. They had availability the following day, but we worked. They came on Saturday and fixed the problem. We had received a follow up call from Landmark to make sure we had been contacted. Everything went great. I couldn't ask for a better experience. Great response, great follow through and quick fix.

The gas control valve went out on my water heater after being in the house for 2 months. It took 3 weeks and 3 phone calls on my part to finally get a response. They denied the repair because it was "pre-existing" but still collected their service call fee. Thankfully, my house has 2 water heaters. I called for an explanation because I know for a fact that it had been working when I moved in (we do prefer hot showers in December.) I was told my gas control valve broke because my water heater was old and that is considered "pre-existing". I mentioned that age is not listed as an exclusion.

Please find and update for the case below: Landmark reconsidered their decision and reimbursed me $70 for that service with their comment: "out of pocket costs were not properly relayed to you before work was done". I'm eventually happy with the results. Thank you.

Landmark Home Warranty was one of those on the list when I bought my house. I just submitted my first claim over the phone and it worked out really well. The process was easy and the reps took care of the claim and got people out here. The people showed up on the second day which was acceptable and fixed the problem in in less than an hour. Landmark has performed well.

When we bought our house, people recommended Landmark Home Warranty. I use their website to submit a claim and it's pretty simple. Recently, I made one for a furnace repair. The claims process has been quick and painless. Their contractors have been great and fixed the problem too. On the actual day, they called me and let me know they were coming. It’s been a great experience and I’d recommend Landmark.

We’ve had good luck with Landmark. We’ve been with them for three years and they have always been really good in helping us out and covering stuff so we really enjoyed it. We call them up, tell them what we need and they let us know if our claim is covered or not. If it is, they send somebody out. The wait time is not bad too. Usually, in about a couple of days, the claim is done. Landmark is a pretty good service and they’re straightforward which is really nice.

Landmark Home Warranty was referred to me by my realtor. I created an account online and navigated through the site to submit a claim. It was fairly simple and easy to sign up. I did everything online which I preferred and enjoyed. We did a claim for plumbing about a month ago and Landmark Home Warranty sent me some emails confirming and reconfirming. I also got the actual email from the contractor who was going to come to our house to do whatever they needed to do. The technician called me when they expected to arrive but my sister-in-law was the one at home when the technician came. She said they did their service and left quickly. They were done and everything was good.

My dishwasher wasn’t working and when I submitted a claim for it with Landmark, it was easy. I did it over the phone and I was put straight through to a rep. The tech that they sent was friendly, prompt and flexible with my schedule. Landmark came with the purchase of my house and I’ve been with them for six months now.

New homeowner with Landmark Home Warranty. My family and I have been without hot water since 12/24 with no resolution from warranty company. One of the first items listed under home warranty policy is a hot water heater repair or replacement. Here we are day 5 no hot water or potential resolution from warranty company. We need help and to expose Landmark. We still have no electrical contractor assigned since 12/24 for a bad outlet and breaker on panel continuing to trip. All items are stated covered under warranty. Fire hazard!!!

If I could give Landmark Home Warranty a star minus (-) I would. I have had 4 service calls to Landmark to repair my water dispenser and it has not been fixed (8-25-16, 2-18-17, 9-14-17, 11-20-17) again today 12-28-17 making 5 repair calls to repair one problem. Today when I called them back on the same problem they told me there would be another service call because there was a 30 period for warranty. It has been 8 days over the warranty period. It seems their repairs only last for about a month or a little more. I also, had a service call on my A/C unit. The Appliance repair company they sent came out and the first thing he said was he needed to see the outside unit and the upstairs unit. He went to the outside unit first and replaced the fan. Never went to the upstairs unit. Turned on the A/C and it blew cold air. He then left.

We've been with Landmark for one year and they have been very good with follow-up and they got everything done. The warranty was given to us at the time that we purchased the home from the seller. It’s very easy to submit a claim. We submitted two things and the original claim was we had a water break, but that didn’t go so well. I submitted the claim to them back in January of last year and they said that they covered that type of stuff. But we had to do everything we could to mitigate the damage so I was on to it. They said, “No, we had to send out our own people.” I understand that they wanted a good look at it and I have offered the photos. But still, they said no. For my recent claim, it was the garage door and they were very good with that. The fellow was excellent and I was very impressed how they handled that situation. I was very happy overall.

My lender suggested Landmark for our home warranty when we bought the home and I went with it. I called Landmark when I submitted a claim and they set me up with a company and made the appointment for them to come out. One time, it was really good, and one time, the person they suggested was really bad. The interaction with the claims rep was fine and everybody was good on that end.

We have been using Landmark Home Warranty since July 2012 and we continued to renew because they've been great to work with. It has been easy to submit claims with them. I recently submitted one for the heater and it was the first time I did it online but the navigation on their website was fine. Also, when we speak with their representatives on the phone, they've been really nice. Usually, they get a technician out in three days but this latest time, we put in the claim on a Friday morning and they couldn't get out until Tuesday. But it was not a problem to have to wait. We had a backup and when the technicians came out, they did an excellent job. They ended up having to replace the thermostat and they were very helpful and answered all of our questions.

Landmark would not fix my air conditioning when their contract clearly said they would. I am a 100% disabled vet and suffered the heat wave we had here in June because of their breach of contract. I have talked to many homeowners and contractors who I have met and they say that it is common for home warranty companies to refuse items that are costly. I have filed a fraud complaint with the attorney general's office and have not heard back from them. I would like to see a class action happen.

Submitting claims is easy and we've made a few, including the service for our washing machine, a leak in our kitchen and a leak in our bathroom. I appreciate Landmark's quick responsiveness and willingness to assist us especially with this new house, which has not been new as far as some of the appliances and other things. However, getting people out has been a little harder because they will contract only in some cases with one or two different people, so the wait time is long. The bathroom job ended up being two weeks and it was difficult because they didn't contract with more people. We ended up going out of network, which they okayed, and then they reimbursed the company.

When I bought my house, the Landmark warranty was included. Submitting a claim is an easy process and my experience has been good. I can do it online and Landmark will call me after. I usually need to wait one or two days for a contractor and the quality of their work has been good.

Landmark was recommended by a realtor and we really like and trust her so went with that. Submitting a claim is super easy. You get online and enter your application and they've always called right back within a few hours to either set something up or come out. Their website user-friendly. The technicians were also professional, friendly and helpful. And they fixed the problem. This was our home purchase so it was like going from a rental to home ownership and Landmark made it a lot easier because I’m used to calling the landlord but this way I just call Landmark and let them do their thing.

We own two homes in Utah, and we’ve renewed our Landmark Home Warranty for 5 years on one property, three years in the other. We’ve had excellent experiences with Landmark. They always send somebody out right away, and almost everything we’ve had them come to repair is covered by the insurance. In the time that we’ve had the warranty in place on our two properties, we’ve likely submitted 25 to 30 claims. Only one claim has been denied (damage caused by a tenant). We have found Landmark to be extremely professional. You may have to follow up with the contractor, but usually after you follow it they come out right away. We recently moved Illinois, and had to select a different home warranty company. We wish Landmark serviced our new area!!! We are really struggling with getting the new company to cover anything.

Heater was not working, they sent contractor to diagnose issue, found bad circuit board and thermostat. Both got replaced immediately and now my house is finally getting warmer. Brandon from Temperature Pro was easy to work with and great help.

I was out town for business when my hot water heater went out. I put in a work order online but was not able to provide all the information required about my hot water heater, so I also called and was able to complete the claim. Landmark was able to get someone over to the house quickly so that my wife had hot water, and the contractor was efficient and courteous. Thanks.

Don't expect them to pay for anything, because if you read their small print it basically exempts them from paying for anything... ever. Our A/C started leaking, we turned it off IN THE SUMMER IN TEXAS and called Landmark. We told them we needed emergency services because the ceiling was leaking and we were concerned it would cave in. They said they only had 2 contractors and neither were answering the phone, so with a baby and 2 kids we had no central air and guess what happened, yep, the ceiling caved in. Landmark refused to pay for the ceiling, and even though it was officially an emergency no one came out to fix a damn thing. Ohhh AND they had the nerve to request a credit card from me to pay the contractor the service visit if and when they decided to come out. BIGGEST WASTE OF MONEY IMO, just keep your money and save it for the repairs you will be making yourself.

Nothing but fast and professional service. We were immediately contacted following the submission of our claim, and Landmark followed up with us to ensure that the issue was taken care of, and to evaluate the service that we were provided. I appreciate the individualized attention to our claim.

We renewed our warranty after we purchased our home. Best decision we made. Landmark is there to help out. Our water heater went out last year and same day it was replaced. Now our furnace is in need of repairs, and they were helpful in getting someone to take a look at it quickly. Most definitely I will recommend Landmark to family and friends.

My realtor introduced Landmark to me and my son works for them too. The warranty came when we were trying to sell the property three years ago. The rates have stayed fairly low with modest increases and when I needed it, I’ve had good service. When I submit a claim I want to talk to a person and, normally, I get straight through within a reasonable time. My most recent claim was on a leaky pipe on my hot water heater. They sent the guy out, and he assessed it and corrected it on the spot. So, it was done on the same visit, and that was fine, but the roof took time. Usually, when I submit a claim, I would be speaking to somebody that same day or the next day, and then I get the number. If I don’t hear from the contractor that day, I’ll call them the next day myself.

I was with American Home Shield but they did some dirty stuff and they didn’t cover me. I then googled a new provider and got Landmark because they were well rated and had good reviews. I've already submitted a lot of claims with them and they have been very good. I do it over the phone, which takes no time at all, and I get to speak to a human who seems very nice during the process. I like that over AHS' online submissions. Also, my experience with Landmark largely contrasts with what I experience with AHS. I had some plumbing issues and the company they sent was fantastic. They called me quickly, got on the issue fast and got out of here really quickly. They were very helpful. Landmark has been good. I've told people about them and I would definitely recommend them.

Submitted my claim Aug 2017. THEIR vendor arrived and determined it was the heating element and that was about it. After several calls back to Landmark all I got was your claim has been submitted to vendor relations specialist. Finally in October I got them to refund me the initial $70 service fee but NEVER got my oven fixed. NEVER received a call from their vendor and sure as hell never received a call from Landmark. Stay away from Landmark.

We bought a new home last year, and have been with Landmark Home Warranty since early 2017. I have submitted several service requests due to plumbing and electrical issues with our new appliances. Landmark has responded immediately, and had us connected to professionals quickly.

After noticing a problem with my furnace, I filed a claim online with Landmark. I was emailed an update within 12 hours by them. They sent my info to the contractor who would be working with me. The contractor contacted me almost immediately via text and a phone call. They were at my home the next day. And, after purchasing a replacement part, my furnace was running perfectly a couple of days later.

Water Softener Repairs - Landmark sent a company that the unit needed to be replaced. Landmark told me "Hire a company that would do the repairs and would pay for everything." Landmark says they would not pay for the service call because they contract it, but Landmark told me to.

I have been very happy with Landmark Home Warranty. They have exceeded any expectations. As a single female homeowner it gives me such peace of mind knowing they have my back whenever a problem arises in my home. I highly recommend them.

This place appears to be friendly and professional until you need a repair. They paid me $200 to replace a 2 yr old dishwasher, install an air trap and it was a 3 week stressful ordeal. How can you find a dishwasher for that price? Or wait additionally for a cheap one. Their vendors are mom and pop businesses. Their response is typically, "Your request is in review." I do Not recommend this company. They take your money. No problem but not committed to doing the right thing and timely fulfilling your contract.

Submitting a claim with Landmark has been very smooth. I make a phone call, give my card number, set a date up and then the technician will call me to confirm the date. I then will confirm with Landmark as well. The technician will then come and does his checking. He then tells me what's going on, the possible solutions, and he leaves. Landmark's technicians have been on time and friendly. I'm satisfied with my experience with Landmark.

I’ve been with Landmark for about two months now. I’ve had two claims and one of them was an absolute nightmare. Landmark contacted me and they said I should contact this security company. I told them that I would be careful referring people to this alarm company because I Googled it and I looked at some of their responses, and they don’t have good remarks. This security company is not a really good company.

For years, in all the houses, I've always used American Home Shield. Carol, my realtor, said that she’d like to use Landmark on this rental property that we bought. I haven’t known Landmark yet but she said that she’s used them for years. They’re somebody that she recommends. She’s not only a terrific realtor, she’s also a personal friend of ours. So, we tried them. We bought the house in July of last year. So, we’ve used Landmark and renewed it. We’ve been very impressed with them.

We were shopping around for houses and Landmark was the one that my Realtor always use. We found our house that we got and I was using a different Realtor. She asked for a home warranty company I wanted and I told her Landmark since it was a familiar name to me. It was easy submitting a claim with Landmark. I was worried about how it was going to go and what was going to happen since our heater went out and it was super cold every time. I went online and was chatting with somebody late night on a Friday as they were open 24/7, which is cool. I was able to file the claim over the weekend, and then they had somebody come Monday afternoon. I chatted and texted with the claims rep, then she called me to verify everything that we needed and then took $60.

The Landmark warranty was included when we bought the home and we chose to stay with them in case of breakdowns of major appliances like the air-conditioning. Their website is easy to navigate and I usually submit a claim online. The process was not difficult at all and for the most part, we’ve had good success. My interaction with the reps was informational, like setting up dates and times, and it’s fairly quick for somebody to get back to me. Some of the technicians that they send are better than the others. There are always a few that want to add additional services and they might say, “We’ll do this, this and this for X-hundred dollars” but you really don’t have any reference point as to whether that’s a good deal or a fair deal. But once you learn that, you go, “Okay, I’ll check around before I tell you.” Overall, we had a pretty positive experience with Landmark.

We purchased a home warranty through Landmark when we purchased our home and are very glad we did. Our hot water heater went out and Landmark took care of us efficiently, promptly, and quickly. They were there through each step of the process and followed up consistently to be sure we were having the best experience possible. Highly recommended!

I'm a month behind in my payment due to an emergency, of which I explained to the manager, she did want to hear that, I ask if that payment to the back of the loan? She yelled at me telling me they don't do that, and that I need to bring $378. I only had my regular payment yesterday, I told her I couldn't take any money out of my mortgage payment. She told me if I don't have the other by next "Friday" they would put a lien on my check. I get disability and nothing else.

I’ve had to call once a week/every other week for three months and their end of the contract has still not been met. It has been a struggle for me and them to get ahold of EcoAir to follow through on what needs to be fixed.

My Landmark warranty was a gift from the seller upon taking out a mortgage on the house that we bought. We have been with them for about six months now and I have submitted a claim on a dishwasher that was making a horrific noise. I called them then they referred me to a local technician. It was easy to set up an appointment and the guy showed up when he said he would. It turned out that there wasn’t anything wrong with the dishwasher as it was a ‘Me’ problem because of where I was putting the dial. The guy was really professional about it and told me how to run the dishwasher better. He also told me where to put the dial instead. He was very helpful and he solved the problem. My experience with Landmark was easier than any other insurance claim I’ve ever done.

My wife and I have been trying to get our a.c. for the upstairs. Fixed for the better part of two weeks. With no avail. No returned phone calls. No info on where we stand with the repairs. They asked for the home inspection report the very next day we provided it. Still nothing. We sent it Tuesday. Called several times and nothing still. Very disappointed with them. As for the company they sent out Military Air. The first time we had them here for the downstairs ac. Not much good I can say about them either. Had to tell the guy to remove his shoes so he didn't track mud throughout our house. Just really disappointed with Landmark and anyone associated with them. Would NOT recommend them to anyone.

My agent, whom I used to purchase my home got a quote from Landmark Home Warranty. She then told me that it's good so I just picked it up. Submitting a claim is easy. However, it doesn't make sense that someone calls again to verify my authenticity and they're doing it to assign the claim to a contractor. And while they ask valid questions, this can be avoided or shortened by creating options on their website to capture those details. If they had an option where I can give information while raising my claim, then it saves a lot of time for both sides.

My experience with Landmark Home Warranty was a mess. Somebody recommended Landmark to me when I was buying a condo and I went with it. The day I got to my new place, the AC didn't work. I submitted a claim and the technicians were helpful at first. However, they awfully gave me different information. One told me this had been an issue for months and there's no way the previous owner didn't know, which I have in an email, and so I was trying to get information to get the previous owner to pay. When I went to talk to them again, they were like, "Well, no, it could've happened overnight.” We have no way of knowing. They wouldn't confirm that. I had gotten an attorney and everything.

I‘m completely satisfied with Landmark's service. I've had them for eight years since I bought my house because I like them. They always take care of me. Submitting a claim is easy and the technicians who came out have been great. Everything is excellent.

I've had Landmark Home Warranty for a couple of years. I had no real claims the first year so very little claims experience. Now I had a hot water heater fail and I'm learning a lot about how they DON'T cover in this case. They sent their preferred plumber and charged me $70.00 to tell me my hot water heater was leaking and needs to be replaced. Duh! They gave me an estimate which includes an additional charge of $1225 for a total replacement cost, including service call of $1295.00. Landmark Home Warranty said they would not cover any code required upgrades because "those parts did not fail." Therefore, my out of pocket for the repair of the "covered hot water heater" is $695.00. The cost of the warranty is a little more than $600.00 a year for a total of $1295 for the year with my out of pocket repair cost. Mathematically, the value of the Landmark Home Warranty right now is ZERO! You do the math! I will not renew.

When I purchased my house, Landmark was one of the warranty companies that were offered. We spoke with our Realtor and asked her advice. And she said, she uses Landmark and a lot of people use it, too. Everything has worked well for us. They’ve been taking care of all of our issues and the pricing was really good for us. There was only one time when I had an issue with the contractor they used. They subcontract to different companies and one plumber came and told us a bunch of stuff, and said they'd come back. They never came back on the day they were supposed to, and they didn’t even call. But Landmark ended up giving me a different plumber who came out and fixed the issue for me.

We purchased our existing home just over 2 years ago. The home warranty was part of the home purchase. We have renewed the warranty each of the past two years. We recently had a problem with our Microwave. The unit begin emitting sparks inside of the oven when attempting to pop a bag of microwave popcorn. We immediately turned off the oven and ceased operation. We called your firm to set up a service call. After a day we got a call from the service company and the appointment was set for between 1-4 PM CDT. On the day of the appointment, we got a call at 4:10 PM CDT stating that their technician could not make it and they no-showed us after the back end of their appointment window had come and gone. (Not professional in any way!)

Submitting a claim at Landmark has been easy. The only issue is sometimes, I've had trouble getting a hold of the providers on one or two occasions. I had to go to a different provider but that wasn’t too bad. Also, the technicians know what they were doing and they’ve done a good job. Landmark has been really responsive overall.

Extremely dissatisfied with multiple issues and service calls with our new home and Landmark Home Warranty. Vendors that Landmark works with don't do their job correctly. Would not recommend to anyone. One vendor wanted 400 to cover a part for a refrigerator and come to find out the reason for the issue was ice build up. We would have been charged an additional 60 fee. They say they want your feedback - but they really don't.

I have had Landmark for a year and a half. I paid for coverage again this year mostly for protection by having a boiler unit in my house. I have called several times and they covered service calls and basic plumbing. Most of the time things weren't covered and I wasted the 60 service call fee. The only thing that was covered for my yearly fee and all those 60 declines was the water heater and I had to still pay more than they did to bring it up to code. I called with a boiler problem and found out that they randomly dropped the boiler after I paid my yearly fee for this year and didn't tell me. I had to pay over 500 to get my system up and running this fall. I had to buy a new washer even though it was flooding my basement and I paid extra for the appliance coverage.

Landmark seems to be doing the best performance in our area. We have closed 100 properties, and most of them we partnered with Landmark. It’s easy to submit a claim during the day but a lot of times there’s a long wait on the phone, especially in the evening when their staff seems to be harder to deal with. There are a lot of young people starting and they don’t know exactly what to do. I know they have to train, but it ties us up a little bit. We have multiple claims and when we fill out the form, Landmark keeps sending the email to the owners and not back to me. The owners are forwarding me that information and it’s burdensome because they have somewhere to go and places to be, and I have to call them and tell them what’s going on.

We have had multiple problems with our AC unit over the past 2 years and every work order ends up being a battle to get the repair done. Could not possibly type every detail of our last issue but in a nutshell the most recent problem left us without AC for about 4 out of a 6 week period, in Texas when we were in the high '90s and triple digits, and first tried to tell me that it's normal for Freon to leak out of systems and it not be due to a leak - wrong. Told me I needed a r410a Freon conversion kit that was not need as my unit was already r410a. Next they said I was required to replace all the copper piping in my home for an ungodly amount of money that was not needed according to the leak check they made me run - ended up not having to after I pointed that out to them.

I will be reporting this company to the Better Business Bureau. Absolute worst company I have ever dealt with, poor customer service, and so unprofessional. Called two weeks ago about our tankless water heater going out, two weeks later and the problem is still not resolved. They sent a plumber out that didn't even know we had a tankless water heater and he told me he had no knowledge of how to fix them. He said we would probably just need to replace the whole thing.

Turn around time to repair stove was 2 weeks. Attempted to switch contractors and time frame was about the same. Larger network required for items like this. When I called to change contractors it took 2 days to get a response that there was no other solution.

Sprung a leak in my 50 Gallon water heater. Repairman came and checked it out and decided we needed a new one. It was not repairable. Within a week we had a brand new water heater. Can't beat that kind of service. Would recommend Landmark Home Warranty to anyone who owns a home.

They are very difficult to work with. We will not be renewing any of the coverage we have with Landmark. We will be switching coverage to another company as soon as our warranty expires. Their coverage is not very good. We are very unhappy with their customer service!

Here is a timeline of events with SWAT Plumbing. 9/1/2017 Called in and reported to Landmark Home Warranty that my water heater was overheating. Paid $70.00 for SWAT Plumbing to make a service call to my home. 9/5/2017 Chris with SWAT Plumbing inspects my water heater and recommends installing a new 40 gallon water heater. 9/12/17 thru 9/26/2017 Every day SWAT Plumbing calls me late in the evening (usually around 7pm to 8pm) saying they will be out between 11am to 3 pm. I tell them I am the owner of a Architectural firm in Dallas, Texas and that I can only meet between 8 to 11 am. After nearly 2 weeks they accommodate me and Journeyman plumber Johnathan and his helper Eli arrive at 10:30 am.

When we came to the company with problems, we were unable to get anything covered because we were being proactive. We were told that they had to be in mechanical failure for them to pay to replace what we had. We ended up having to pay for a new refrigerator and a new heater and ac because of this. We were being unhappy.

Our Dishwasher had a problem and was not draining water completely and separately there was a clog in the kitchen sink. Both jobs were quickly attended to and very well done. This is my second year with Landmark and would highly recommend it.

Landmark was offered when we bought our new house and I have re-signed with them because I liked it the first time. I submit claims both over the phone and online and it's easy. Their reps were professional and treat me good. Also, the tech who last came was great and very knowledgeable. Having Landmark is convenient.