KitchenAid Microwave & Range Hood Reviews

I am especially concerned since I perceived Kitchenaid as a better quality brand and have all Kitchenaid appliances in my kitchen. Clearly, the company, which is a subsidiary of Whirlpool, does not care about their customers. I will not purchase this brand again and will not recommend Kitchenaid to anyone.

I have a nonworking microwave and have had to miss several days of work to wait for appliance repair people who are rude and incompetent.

A&E factory servoce as been scheduled to my house twice already (once no show, second time to verify that the latch actually was broken). Now I wait for my $2500 oven to be repaired--missed both Christmas and New Year's but no one at KitchenAid cares--they will give 20% off retail on a new one but then I'd be stuck with KitchenAid again.

Not counting the the first 3 years, but since Feb 2001 I have taken 18 days off work for scheduled service by (mostly) A&E. The last service took 5 trips because the tech would call in sick and they would not call to tell me until late afternoon or I had to call them. I think I am going to go back to all the previous servicers and get the records and go to a lawyer.

They arrived on 12/27, removed the old unit, unpacked the new one and it had the same problem, a shattered glass on the microwave door. KitchenAide is sending a second new unit to the installers but I have no confidence that this one will be any better than the last two.

I have seen numerous similar incidents on the internet for KitchenAid microwave oven door glass explosions. This is the latest in a series of repairs to this microwave. Since moving in to the home (in Feb. 2006) we have had it repaired 2 other times (both door problems) and had it checked one additional time when the door would not close (intermittently). This was an expensive upgrade in our home costing $2,850 and is the top of the line KitchenAide oven combination unit. I am very dissatisfied with the product. KitchenAide has a problem with the quality of this product which should be addressed.

Upgrade cost $2,850 from the standard unit in the home. The cost to purchase one is over $3,900. I have had to take off work 5 times to have the unit repaired. I have been without a microwave for weeks and have finally purchased a countertop microwave ($80.) I have been without an oven for 8 days.

I called their 800 customer service number but since it doesn't affect the use of the product the response was a "well that's too bad, now isn't it?" kind of response. I think everyone should pay $600+ plus for a supposedly top-of-the-line microwave so it can look bad.

In mid-September the microwave stopped heating, so I called Kitchenaid and they scheduled a service call with a local contracted repair service (A&E). I made arrangements to stay home on September 24th to meet the service technician. Two technician's arrived and they spent around an hour trying to diagnose the problem and concluded that it was either the magnetron, the capacitor or the diode.

They placed an order for all three parts and scheduled another service call for October 1st. I again rearranged my schedule to meet them and they came and spent almost two hours replacing the above mentioned parts, but still the microwave was not working properly. After some more diagnostics they decided that maybe they had damaged the control panel and proceded to order that part. They then scheduled another service call for October 6th. Again, I made arrangements to be home to meet them. They came on that day and replaced the control panel, but still the microwave was not working. They called STAC (?)and STAC advised replacing the transformer. So again, they ordered the part and scheduled a call for October 8th.

I rearranged my schedule again to meet the technician, thinking for sure it would be fixed now, they've replaced every major part, haven't they? On October 8th, a different technician came (now the fourth service call) and spent three hours in my home, on my kitchen floor, replacing the transformer (which did not correct the problem) and testing nearly every wire and component in that machine.

His conclusion was that there were multiple failures and virtually nothing was working properly, including the control panel (which had already been replaced) and there was definitely a problem with the high-voltage section. This technician also called STAC and was advised to replace the transformer, the magnetron, and the control panel (things that had already been replaced!) on the off chance that none of the replaced parts were any good! He also told me to get on the phone with Kitchenaid customer service and he would talk to them about the problems with this machine and the amount of time and number of service calls that had been put into it. So we got on the phone with Joetta who listened to my complaint and talked to the technician who explained that it appeared that the microwave had multiple failures and that in his opinion the customer (me ) had been more than inconvenienced already. He did say to her also, that the only other thing he could imagine that was wrong was if all the replaced parts had been bad out of the box and he could try replacing them. So then I got back on the phone with her and I told her that I would not at all be happy to have to have a fifth (!) service call when they couldn't even diagnose what the problem was. She said she would investigate the past service records and make a determination by the end of the day as to how to procede. She said she would call me back by 5 pm. She never did. My $400. microwave is now in pieces in my garage and I have no idea whether Kitchenaid is going to replace it as they should, or whether they are going to force me to be inconveienced yet again with a service call that they aren't even sure will take care of the problem. Why do they even bother to call it customer service?

We have three children. We count on having a working microwave. We paid for what we were led to believe was a top-of-the-line model. We didn't even receive the microwave from Kitchenaid for three months and then it only worked for two. From the beginning this has been nothing but a hugely frustrating experience and a huge inconvenience and we still don't have a working microwave.

The current malfunction of the microwave is the second time this particular unit simply died. The first time was in September of 2003 at which time the technician replaced the transformer.

The current unit I have is a replacement model which we received from KitchenAid on May 2, 2002. The original unit was replaced because the plastic on the control unit, handle and vent cover kept cracking, failing and breaking off. The current replacement unit has had the same problem with the plastic parts as the original and new parts were installed on the replacement unit in October 2003. However this new unit has had additional problems with the transformer and a new transformer was installed in September of 2003.

On January 29, 2004 I purchased a 3-year extended service contract sent to me by Kitchen Aid. Today, in trying to obtain service for my dead microwave, I learned that the service contract I purchased was not being honored because it had the model and serial number of the original microwave (that was replaced). This contract was provided to me long after I had received the replacement and I believed that the 3-year contract for which I paid $127.37 was for the replacement model in my possession. I had conversations today with Terry from the Customer Interaction Center and also Veronica of the Contract Department, (1 800 2399-5980) and I was told that that KitchenAid shows receipt of this contract but that it has the original model and serial number (not the replaced unit) and I was told that Kitchenaid's third party extended warranty service company, AON, will not honor my contract until I produce written documentation and a receipt for the replacement unit. This is the case even though KitchenAid has a record of the replacement.

Per request from Veronica, of the Contract Dept., I now have to fax, a copy of the paperwork that was given to me when we received the new microwave. The original receipt is very light and barely readable. However, as further evidence of my ownership of this unit, I am also sending a copy of a repair receipt from A & E in October 2003 which shows correct model and serial number of the microwave I currently have. I trust this will be ample documentation.

I wish to document the serious inconvenience and time this has caused me. Not only do I have to suffer the constant repair and replacement of an obviously poorly designed microwave product, but Kitchen Aid is placing the burden of its own paperwork mistakes on me, the customer.

I contacted Kitchen Aid Customer Interraction Center in Benton Harbor Michigan earlier this morning and spoke to Terry in an attempt to find some long-term solution to my problem with this product. After she could not offer one I asked to speak to a Supervisor and was left on hold for over 15 minutes. No one ever came to the phone. This is shameful.

I have had nothing but problems with this product and am sorely disappointed with the companys failure to provide any long term relief for these repeated equipment breakdowns, stupid administrative mistakes and abysmal customer service.

I WILL NEVER BUY A KITCHENAID OR WHIRLPOOL ANYTHING EVER AGAIN. BUYER BEWARE!

I have lost countless days waiting for repairmen, have not had use of the product I purchased and was defrauded buying a Kitchen Aid extended warranty they won't honor. This company advertises as being higher quality and just doesn't deliver! In fact, the quality seems to be quite inferior.