About KitchenAid Microwave & Range Hood
KitchenAid microwaves are available in black, bronze, white and stainless steel. Select from countertop microwaves or hood combination and built-in options. Prices for microwave ovens start at around $500. Optional features include convection cooking, broil elements, crisp wave technology and sensor steam cycles.
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I bought this built-in microwave many years ago when we built our house. This morning, the microwave ran at full power whenever I opened the door. Thank God that no one tried to reach in. Their hand would have got destroyed by the microwaves. These designs must be fail-safe, i.e. when they fail, they must still stay safe. This product does not. Beware!! Trying to reach customer service is not easy. I have scheduled a service appointment for Wednesday. Let's see if they will replace the unit free of cost to me and issue a public recall.
The first one I purchased lasted about 4 years before the start button would only work occasionally. I had to replace it with the same model because it sits in a cabinet with a trim kit. The second one had the same problem with the start button failing right at 3 years. Called KitchenAid customer service and they told me they wouldn't even pro-rate a replacement purchase. They do not care about their customers. I would never buy another product from Kitchenaid in the future.
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KitchenAid has always delivered nothing short of an amazing product without lasting durability and many fun fashionable colors to choose from for any decor. They are my go "to Brand" and leave me skeptical when looking at others.
I put a small potato in microwave and set the automatic feature. Within a few minutes the smoke detector in the dining room went off and I noticed that the microwave was on fire. About 3/4 of the potato was completely burned to a black crisp while about 1/4 of the same potato was burned but no black. The fire was so hot that the microwave plate was burned. This was my second experience with a fire in a Kitchenaid microwave. The first time was during the warranty period 2 years ago. The company was supposed to have fixed the problem.
My Microwave oven cost me more than 5000.00. After one year problem after problem. Never fixed. The service Provider Field Appliance is the only company they deal with which is another bad things. I called them to replace my entire unit, they refused it and they gave me coupon 40% off of their Website. Since the problem start I spend over 1500. 00 dollars to diagnose cost. This is really bad manufactured product. It's not worth for the money we pay. I prefer any other brand appliances to my house.
I purchased a Kitchenaid microwave model KMCC5015GSS for nearly $700.00 just over two years ago. It now needs a magnetron but according to my own research and the repair technician, this part is not available. Further, trying to contact Kitchenaid about this problem is an absolute torture. I have on three occasions spent over 30 minutes on hold. I still have hope that someone will eventually be able to help me with this repair but my experience so far is extremely bad or non-existent. Does Kitchenaid expect me to throw this microwave out? If so, I will never be purchasing another Whirlpool or Kitchenaid product again.
After numerous calls with customer service reps I was finally able to talk to one that understood my position and she committed to replacing the microwave with a new one.
Purchased the microwave, direct from KitchenAid on March 17, 2020. When we received it, the door would periodically pop open when cooking items which would turn the microwave off. I filed a claim in February, with a scheduled service time of March 2, within the original manufacturer’s warranty. The service company came out and said they needed to order parts and would need to come back while also telling me that I would need to have the microwave removed because they are an "one-man shop" and can't remove it. When parts arrived, I told him they would need to bring someone else to help remove microwave. They never showed and completed the service ticket that issue was resolved.
I filed a new claim with another service company, in May, they went through the same parts ordering process and came out on July 27. This new claim is now past the original warranty and into the extended warranty. The service company couldn't fix the problem and said that Whirlpool (KitchenAid) said the frame is bent and the whole unit would need to be replaced. On top of this, after the replacement parts were installed the microwave wouldn’t function at all so now, I am left with a boat anchor and a temporary microwave on the counter.
After waiting almost a month to hear what the outcome was, I contacted Whirlpool to find they will only provide 75% of the original purchase price because I am in the extended warranty period even though the issue was filed during the original warranty period. I have talked with Whirlpool and they support the decision. This is unbelievable customer service. I will never buy another Whirlpool product.
Our new oven's timer dings twice and that is it. I have tried to fix it cause it used to be a continuous dinging until you turned it off. Frustrated! Has anyone had this problem. It worked fine at the beginning.
I purchased a full suite of KitchenAid higher end appliances for a kitchen remodel 04/2020. Since we received the appliances in 06/2020 the microwave has failed to heat. Called Whirlpool/KitchenAid, who sent out a local repair service. The repair guy says the microwave is a total loss. Whirlpool/kitchen aid says it's repairable; however, all of the parts are on backorder. After waiting for 2 months I have called to request replacement of a 6 month old $1200 microwave, and told by Megan a supervisor at Whirlpool that the warranty does not cover replacement since it can be fixed. However, they do not currently have the parts to make the repair, and no timetable for the repair. I will never purchase another Whirlpool product including all brands they manufacture. Whirlpool, KitchenAid, Amana, and Maytag, buyer beware of these products. The manufacturer does not stand behind their products.
Absolutely ridiculous company. Todd the supervisor told me the inside of my microwave that has paint chipping maybe hazardous but even though it’s not even 5 years old it is only considered cosmetic and is not covered under warranty.
KitchenAid Microwave author review by ConsumerAffairs Research Team
KitchenAid invented the heavy-duty stand-mixer in 1919, and since then has dedicated itself to providing consumers with high-quality kitchen appliances and tools. They sell large and small appliances as well as small kitchen tools.
Combination ovens: The KitchenAid combination ovens add the traditional convection oven to the microwave for dual-cooking.
Built-in: For a sleek, smooth addition to your kitchen, the built-in microwave tucks away perfectly to conserve space.
Sensor steam cycle: The steam cycle provides hydrated heating to vegetables and other items. Steamer container is provided.
Crispwave: Crisp up bacon, potatoes and other food items with the Crispwave technology and crisper pan.
Keep warm: Don't worry about your food getting cold once it's finished cooking with this feature.
KitchenAid Microwave Company Information
- Company Name:
- KitchenAid Microwave
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