KitchenAid Microwave & Range Hood

In 2017 we bought high end KitcehenAid stainless steel appliances (refigerator and combination microwave / wall oven) for our vacation home. In late 2019 we built a new primary residence and purchased another set of these same appliances for it as well. In early 2022 the icemaker stopped working in the first refrigerator. The repairman knew what the problem was immediately as he's seen plenty of it with this model. Due to poor design, the electrical wires to the icemaker sever from the normal opening and closing of the freezer door. Although an obvious design flaw, they want $700 to replace the freezer door with essentially the same poorly designed electrical harness attached.

I bought this built-in microwave many years ago when we built our house. This morning, the microwave ran at full power whenever I opened the door. Thank God that no one tried to reach in. Their hand would have got destroyed by the microwaves. These designs must be fail-safe, i.e. when they fail, they must still stay safe. This product does not. Beware!! Trying to reach customer service is not easy. I have scheduled a service appointment for Wednesday. Let's see if they will replace the unit free of cost to me and issue a public recall.

The first one I purchased lasted about 4 years before the start button would only work occasionally. I had to replace it with the same model because it sits in a cabinet with a trim kit. The second one had the same problem with the start button failing right at 3 years. Called KitchenAid customer service and they told me they wouldn't even pro-rate a replacement purchase. They do not care about their customers. I would never buy another product from Kitchenaid in the future.

KitchenAid has always delivered nothing short of an amazing product without lasting durability and many fun fashionable colors to choose from for any decor. They are my go "to Brand" and leave me skeptical when looking at others.

I put a small potato in microwave and set the automatic feature. Within a few minutes the smoke detector in the dining room went off and I noticed that the microwave was on fire. About 3/4 of the potato was completely burned to a black crisp while about 1/4 of the same potato was burned but no black. The fire was so hot that the microwave plate was burned. This was my second experience with a fire in a Kitchenaid microwave. The first time was during the warranty period 2 years ago. The company was supposed to have fixed the problem.

My Microwave oven cost me more than 5000.00. After one year problem after problem. Never fixed. The service Provider Field Appliance is the only company they deal with which is another bad things. I called them to replace my entire unit, they refused it and they gave me coupon 40% off of their Website. Since the problem start I spend over 1500. 00 dollars to diagnose cost. This is really bad manufactured product. It's not worth for the money we pay. I prefer any other brand appliances to my house.

I purchased a Kitchenaid microwave model KMCC5015GSS for nearly $700.00 just over two years ago. It now needs a magnetron but according to my own research and the repair technician, this part is not available. Further, trying to contact Kitchenaid about this problem is an absolute torture. I have on three occasions spent over 30 minutes on hold. I still have hope that someone will eventually be able to help me with this repair but my experience so far is extremely bad or non-existent. Does Kitchenaid expect me to throw this microwave out? If so, I will never be purchasing another Whirlpool or Kitchenaid product again.

Purchased the microwave, direct from KitchenAid on March 17, 2020. When we received it, the door would periodically pop open when cooking items which would turn the microwave off. I filed a claim in February, with a scheduled service time of March 2, within the original manufacturer’s warranty. The service company came out and said they needed to order parts and would need to come back while also telling me that I would need to have the microwave removed because they are an "one-man shop" and can't remove it. When parts arrived, I told him they would need to bring someone else to help remove microwave. They never showed and completed the service ticket that issue was resolved.

Our new oven's timer dings twice and that is it. I have tried to fix it cause it used to be a continuous dinging until you turned it off. Frustrated! Has anyone had this problem. It worked fine at the beginning.

I purchased a full suite of KitchenAid higher end appliances for a kitchen remodel 04/2020. Since we received the appliances in 06/2020 the microwave has failed to heat. Called Whirlpool/KitchenAid, who sent out a local repair service. The repair guy says the microwave is a total loss. Whirlpool/kitchen aid says it's repairable; however, all of the parts are on backorder. After waiting for 2 months I have called to request replacement of a 6 month old $1200 microwave, and told by Megan a supervisor at Whirlpool that the warranty does not cover replacement since it can be fixed. However, they do not currently have the parts to make the repair, and no timetable for the repair. I will never purchase another Whirlpool product including all brands they manufacture. Whirlpool, KitchenAid, Amana, and Maytag, buyer beware of these products. The manufacturer does not stand behind their products.