KitchenAid Microwave & Range Hood Reviews

Very disappointed not only with the product but also the customer service process. We remodeled our kitchen in 2019 and right from the start had problems with our refrigerator not cooling, ice maker and filter. Then the over the stove cover, and then dishwasher. All of them broke down during the first year of purchase so the warranty took care of any cost. However, now in 2025 the Microwave went bad. No warranty unfortunately and to get a hold of anyone in KitchenAid Customer Service is like trying to get a hold of the President of USA. After a total of 60 mins on hold I was able to schedule a service appointment. In my experience KitchenAid products are overpriced, unreliable and do not have the necessary customer support to ensure fast service.

I am profoundly disappointed with my online purchase of a KitchenAid over-the-range microwave. The appliance's design is fundamentally flawed, requiring a six-inch clearance next to a wall for the door to open—a critical specification that was not disclosed prior to purchase. Because this became apparent only during installation, I missed the five-day return window. As a result, I was unfairly subjected to a 15% restocking fee, resulting in a nearly $200 loss. This experience, due to a severe lack of product transparency, guarantees I will not be purchasing KitchenAid products in the future.

Microwave model KMBS 104ESS03, part of combo unit with oven and warming drawer. Power unit went out after 2.5 years. Been waiting on part for over 3 months. Piece of junk! Would not recommend and will not be repurchasing another KitchenAid product.

I have a 4 year old Kitchenaid Microwave KMCS3022GSS and it stopped working. The switch to heat/cook food works when the door closes and that was broken inside. We had a repair tech come to evaluate and he told us that this model is considered to be a countertop one and Kitchenaid did not make that part. Our only option was to replace the unit. This microwave was very expensive and it is extremely disappointing that it has broken down within 5 years!

KitchenAid microwaves are nothing but garbage. Power boards fail after only 1-2 years. The cost of the extended warranty is ridiculous, but anyone purchasing this garbage needs it. Stay away from KitchenAid junk!

Make sure to purchase an extended warranty since my poorly made Microwave Model #KMCS3022GSS3 chose to stop displaying the timer lights. This microwave is only 2 years 3 months old. I contacted Kitchenaid. They advised me this was a kitchen top microwave and they don’t even make parts for them!! WHAT!!! No parts made for kitchen countertop microwave!!!! Yes I know I messed up by not purchasing the extended warranty. You would think a $500 microwave would last longer especially being a KitchenAid. I was offered a 20% discount on a new one. I said why would I do that??? Also Lowe’s has sales better than that offer. No more KitchenAid appliances for me!!! By the way I did purchase extended warranty for my dishwasher and double ovens. I have already had to have service for these. Kitchenaid is no longer the top brand!!! BEWARE.

We had our home built and went to pick out appliances and we upgraded to KitchenAid because we thought they were a better quality product. Everything works great, 1 1/2 years into it and the microwave starts acting up. I called to ask if this was fixable and was told it only has a year warranty and that parts and labor were more than to replace. I described what was going on and was told it sounded like a magnetron issue and it should be safe to use until it eventually goes out, so instead of stopping the microwave as soon as it starts acting up (it’s hit and miss as to when it does), we let it run and a small fire started and smoke began to fill the microwave, so we shut it off.

Poor engineering. Downward pressure on door handle caused side panel to crack. Be careful when using, not covered under warranty, replacement estimate close to $500, door and labor. Otherwise working great.

Requested service for brand new "built-in" look microwave KMMF330PWH00 (total cost with installation $1032) because I could not hear any beep or chime sound when cooking, or when using the timer. First visit the tech was unable to repair it because of a lack of parts. Second visit tech replaced the sound board. According to techs and KitchenAid, the unit is working "as designed". Seems the only people to hear any sound were the technicians. Second visit the soundboard was replaced, but still, the tones are almost inaudible even when the room is whisper quiet, and totally inaudible if one is cooking with the fan or not standing exactly in front of it. The microwave has the ability to adjust the sound to "low-medium-high". With the new board, in the low or medium setting, the sound is inaudible and barely audible on the high setting.

I bought all the KitchenAid appliances for my new house including this countertop microwave in May 2019. We seldom used this microwave as this is our main kitchen space and we have another microwave which we have in our spice kitchen which we use all the time. After 1 year period few keypads started having trouble and few months back all the keypads. I called customer care and they are like "Your 1 year period warranty is over so we can not do anything. You buy a new unit for yourself". Everyone reading this post believe me we hardly used this microwave but it still didn't last over a year. KitchenAid had a reputation once which they have not anymore. Please do not buy this unit and check the reviews out before you buy any other KitchenAid appliances. Thank you.

In 2017 we bought high end KitcehenAid stainless steel appliances (refigerator and combination microwave / wall oven) for our vacation home. In late 2019 we built a new primary residence and purchased another set of these same appliances for it as well. In early 2022 the icemaker stopped working in the first refrigerator. The repairman knew what the problem was immediately as he's seen plenty of it with this model. Due to poor design, the electrical wires to the icemaker sever from the normal opening and closing of the freezer door. Although an obvious design flaw, they want $700 to replace the freezer door with essentially the same poorly designed electrical harness attached.

I bought this built-in microwave many years ago when we built our house. This morning, the microwave ran at full power whenever I opened the door. Thank God that no one tried to reach in. Their hand would have got destroyed by the microwaves. These designs must be fail-safe, i.e. when they fail, they must still stay safe. This product does not. Beware!! Trying to reach customer service is not easy. I have scheduled a service appointment for Wednesday. Let's see if they will replace the unit free of cost to me and issue a public recall.

The first one I purchased lasted about 4 years before the start button would only work occasionally. I had to replace it with the same model because it sits in a cabinet with a trim kit. The second one had the same problem with the start button failing right at 3 years. Called KitchenAid customer service and they told me they wouldn't even pro-rate a replacement purchase. They do not care about their customers. I would never buy another product from Kitchenaid in the future.

KitchenAid has always delivered nothing short of an amazing product without lasting durability and many fun fashionable colors to choose from for any decor. They are my go "to Brand" and leave me skeptical when looking at others.

I put a small potato in microwave and set the automatic feature. Within a few minutes the smoke detector in the dining room went off and I noticed that the microwave was on fire. About 3/4 of the potato was completely burned to a black crisp while about 1/4 of the same potato was burned but no black. The fire was so hot that the microwave plate was burned. This was my second experience with a fire in a Kitchenaid microwave. The first time was during the warranty period 2 years ago. The company was supposed to have fixed the problem.

My Microwave oven cost me more than 5000.00. After one year problem after problem. Never fixed. The service Provider Field Appliance is the only company they deal with which is another bad things. I called them to replace my entire unit, they refused it and they gave me coupon 40% off of their Website. Since the problem start I spend over 1500. 00 dollars to diagnose cost. This is really bad manufactured product. It's not worth for the money we pay. I prefer any other brand appliances to my house.

I purchased a Kitchenaid microwave model KMCC5015GSS for nearly $700.00 just over two years ago. It now needs a magnetron but according to my own research and the repair technician, this part is not available. Further, trying to contact Kitchenaid about this problem is an absolute torture. I have on three occasions spent over 30 minutes on hold. I still have hope that someone will eventually be able to help me with this repair but my experience so far is extremely bad or non-existent. Does Kitchenaid expect me to throw this microwave out? If so, I will never be purchasing another Whirlpool or Kitchenaid product again.

After numerous calls with customer service reps I was finally able to talk to one that understood my position and she committed to replacing the microwave with a new one.

Our new oven's timer dings twice and that is it. I have tried to fix it cause it used to be a continuous dinging until you turned it off. Frustrated! Has anyone had this problem. It worked fine at the beginning.

I purchased a full suite of KitchenAid higher end appliances for a kitchen remodel 04/2020. Since we received the appliances in 06/2020 the microwave has failed to heat. Called Whirlpool/KitchenAid, who sent out a local repair service. The repair guy says the microwave is a total loss. Whirlpool/kitchen aid says it's repairable; however, all of the parts are on backorder. After waiting for 2 months I have called to request replacement of a 6 month old $1200 microwave, and told by Megan a supervisor at Whirlpool that the warranty does not cover replacement since it can be fixed. However, they do not currently have the parts to make the repair, and no timetable for the repair. I will never purchase another Whirlpool product including all brands they manufacture. Whirlpool, KitchenAid, Amana, and Maytag, buyer beware of these products. The manufacturer does not stand behind their products.

Absolutely ridiculous company. Todd the supervisor told me the inside of my microwave that has paint chipping maybe hazardous but even though it’s not even 5 years old it is only considered cosmetic and is not covered under warranty.

I had one before but it broke. Would love to have another one. It very convenient and easy to use. I enjoyed it while I had. It's a good buy for your money. This would be a good Christmas present. Easy to used.

I have had my current KitchenAid microwave for a few years and I can honestly state that this is the best brand I have ever had. I cook a lot with this unit and have not had any issues to date with it. This unit by far cooks as close to recipe cook times than any other brand I have ever had. I have bought at least 5 other units and feel the KitchenAid has been the best bang for the buck.

Way ahead of our previous Samsung microwave, which needed a new electronics board, 13 months after we put it in. This one is very reliable. Easy to clean. Very dependable also. Bought it at Home Depot. When they installed it, the unit didn’t include the screws, so they had to order a new microwave. But, since then, it has all been seamless.

Just remodeled our kitchen and chose a KitchenAid group of stainless steel built--in appliances. The microwave can also be a convection oven and is wide, tall and very user friendly. Installed above the oven, it is attractive and efficient and we are totally pleased with our appliance choices.

Great product for the money and has many features that are useful. Good looking cabinet design also makes the product very compatible with both countertop and under countertop installation. The keypad is easy to use and offers many options for a variety of ways to cook various foods.

Some of the settings are confusing but this microwave is easy to clean. It's lightweight and space saving but a better color choices. The turntable mechanical can use a upgrade and for the price a square plate for cooking would be wonder considering the price.

We bought the drawer Microwave from Costco and it was defective. After going back and forth with Grove Appliance, Costco and KitchenAid, after 3 visits by Grove Appliance and getting the parts, it is working. I don't know for how long. Very frustrating.

It's easy to use, could use higher power. Over the stove range hood type. It was fairly easy to install, but use 2 people, too cumbersome for doing alone. 800 watts, wish I had purchased 1100 watt model. It was relatively inexpensive. Under $250.00.

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasn't heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June.

Model YKMCS1016GSO microwave, cabinets designed to accommodate this model, 18 months old and the keypad no longer works, some numbers failed first but then the start button failed making this useless, knowing what I know now I wouldn't have accepted this for free, the aggravation and cost of a retrofit (won't be Kitchenaid) far exceed the original purchase, this was a new house with 4 new Kitchenaid appliances, waiting for the rest to hit the proverbial fan. Would not recommend kitchenaid to anyone. I had to select one star as zero was not an option.

Our Upper Microwave Oven is putting lots of steam on the glass door while cooking fresh vegetables. It's an older unit and I was looking for some suggestions using KitchenAid "Chat". After filling out the whole form and explaining our problem, got a message saying "You must register your product". I did not do that when the product was purchased, although I purchased their extended warranty for a few years. Only needed suggestion to solve the steaming problem. Calls and Chat did not work. Do not waste your time!!!

We bought all new Kitchen Aid top of the line appliances. Before year was up replaced 2 circuit boards in fridge. 1 in stove and dishwasher does not dry and leave a purple film in dishwasher. Have to bleach weekly. Now the microwave has broken for the 3rd time. Started with “close door” then no light, now absolutely no power. Blacked out. Absolutely disgusted with these appliances. Over 10g wasted. DO NOT recommend kitchen aid. Do your homework. Don’t waste your money.

My three year old KitchenAid microwave oven started glitching intermittently but now just wont work. When the door is open the light doesn't come on and when you close the door and enter a setting it says to open the door, when you do that it starts saying to enter the clock time. Kitchenaid doesn't have a service help line, just an appointment scheduling system. Guess I'll have to buy another brand!!!!

I purchased a second Kitchenaid microwave KMCS1016GSSo after my first one lasted about 11 years. My custom cabinets were built to fit this microwave and trim kit. I purchased the extended warranty coverage although this model received poor ratings. But it fit perfectly into my cabinets. I specifically asked 2 years ago when purchasing the second unit if anything goes out on microwave would I receive a replacement. I was told “yes, we’ll replace the microwave since we don’t repair countertop models.”

A $600 microwave should last more than 16 months. Ours did not. The LED start button is inoperative, making the unit worthless to us, because of a 1 year warranty. Find another manufacturer or purchase a longer warranty.

I too purchased a KitchenAid microwave convection hood combo. From the beginning the venting fan did not work well. Repairman did what he could to improve it but told me that it was designed primarily as a microwave and the hood function was secondary. This was covered under warranty. After warranty was up, the handle to open the door broke off at the bottom screw. This was because it is screwed into plastic on the inside of the door, and every time you pull the door open it strains this attachment. So the plastic broke. I was able to attach a metal strip inside and rescrew the handle in, reinforced by this metal strip. However each opening and closing puts strain on the rest of the plastic inner door that gets latched to the unit.

Extremely disappointed that our Kitchenaid microwave magnetron has failed after only 2.5 years and requires $325 to repair (65% of the purchase price new). We have never put metal in the unit, which, after researching, appears to be the only possible operator cause of failure, meaning a part that is reportedly supposed to last 22 years is clearly defective from the factory. Service staff on the phone have been quite kind and sympathetic, but unable to help. They encouraged me to email the company directly, which I have done with the above verbiage, requesting explanation of their policy to not cover this under warranty, especially after seeing so many other people complain of the same issue. The company has not responded. The service tech who diagnosed says he's seeing this more and more, as the appliances are being built less and less robustly.

I bought a Kitchenaid microwave/convection oven 3 years ago. Kept saying handle is not closed. Then stopped working altogether. What really made me mad is that when you call customer service, you can't get anyone. I have been disconnected while waiting for a representative. Not sure why they have a positive reputation.

We purchased KitchenAid Model# KMHC319ESS-3 and after 2 years since the purchase it was necessary to replace the magnetron, a major part of a microwave. It cost us more than half the price of the microwave for this replacement. A major part of the workings of the appliance shouldn't break after 2 years. Will not buy a KitchenAid product again.