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About KitchenAid Microwave
KitchenAid microwaves are available in black, bronze, white and stainless steel. Select from countertop microwaves or hood combination and built-in options. Prices for microwave ovens start at around $500. Optional features include convection cooking, broil elements, crisp wave technology and sensor steam cycles.
ConsumerAffairs has collected 273 reviews and 264 ratings.
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Reviewed Nov. 7, 2023
Requested service for brand new "built-in" look microwave KMMF330PWH00 (total cost with installation $1032) because I could not hear any beep or chime sound when cooking, or when using the timer. First visit the tech was unable to repair it because of a lack of parts. Second visit tech replaced the sound board. According to techs and KitchenAid, the unit is working "as designed". Seems the only people to hear any sound were the technicians. Second visit the soundboard was replaced, but still, the tones are almost inaudible even when the room is whisper quiet, and totally inaudible if one is cooking with the fan or not standing exactly in front of it. The microwave has the ability to adjust the sound to "low-medium-high". With the new board, in the low or medium setting, the sound is inaudible and barely audible on the high setting.
With every phone call to customer service, I asked if they could hear any sound from the timer feature and no one could. Even after having my complaint "escalated" the service rep would only repeat what was written in the notes: the techs and the tech department say the microwave is working "as designed". If that is the case, it is extremely poorly designed despite its sleek appearance. Why even have the buttons for a timer or sound control? Even when the escalation rep left a voicemail to return the phone call, you cannot get in contact with them. It is only possible to leave a request with customer service for that department to call you back. Contacting customer service takes over 4 minutes, "to contact the correct department" via the same annoying automated voice commands. Then placed on hold with repetitive music.
Having the tech say that they could hear the alert sounds when no one else can, being continuously placed on hold, and being unable to contact any department directly are "Gaslighting" techniques, and reflect horrible company attitude and policies. No one should have to tolerate this. I cannot recommend this product, nor the customer service department, tech departments, and 800-Appliance (aka Appliance Rescue). "The only authorized repair company" in all of Southern California when I asked for a different repair company. I can only suggest to avoid purchasing any KitchenAid and Whirlpool products.
Reviewed July 19, 2023
I bought all the KitchenAid appliances for my new house including this countertop microwave in May 2019. We seldom used this microwave as this is our main kitchen space and we have another microwave which we have in our spice kitchen which we use all the time. After 1 year period few keypads started having trouble and few months back all the keypads. I called customer care and they are like "Your 1 year period warranty is over so we can not do anything. You buy a new unit for yourself". Everyone reading this post believe me we hardly used this microwave but it still didn't last over a year. KitchenAid had a reputation once which they have not anymore. Please do not buy this unit and check the reviews out before you buy any other KitchenAid appliances. Thank you.
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Reviewed March 20, 2023
In 2017 we bought high end KitcehenAid stainless steel appliances (refigerator and combination microwave / wall oven) for our vacation home. In late 2019 we built a new primary residence and purchased another set of these same appliances for it as well. In early 2022 the icemaker stopped working in the first refrigerator. The repairman knew what the problem was immediately as he's seen plenty of it with this model. Due to poor design, the electrical wires to the icemaker sever from the normal opening and closing of the freezer door. Although an obvious design flaw, they want $700 to replace the freezer door with essentially the same poorly designed electrical harness attached.
Later that year the icemaker in the identical fridge in our primary residence failed for exactly the same reason. These appliances were 5 years and 3 years old respectively. Now, after 3 years the microwave has failed in our primary residence and based on similar stories online I will probably just have the combination unit torn out and replaced with another brand rather than chase KitchenAid for help only to be charged to fix their junk.
This company is now part of Whirlpool and it is Whirlpool customer service who coordinates the response. It's bad enough having to deal with the disruption of dealing with these failures so early in the life of these products, but the company also doesn't seem too concerned about their quality reputation as they remind you that the warranty is up on your 3 year old dead appliance. I don't buy extended warranties thinking I need protection at 3-5 years. Maybe with KitchenAid you need to but I'll opt to just not buy any more of this company's (or Whirlpool's) products. They might look nice with the stainless fronts and the catchy red handle end caps but I'm telling everyone I know to run the other way. Nothing but disappointment, aggravation, and no pride in quality.
Reviewed Aug. 9, 2022
I bought this built-in microwave many years ago when we built our house. This morning, the microwave ran at full power whenever I opened the door. Thank God that no one tried to reach in. Their hand would have got destroyed by the microwaves. These designs must be fail-safe, i.e. when they fail, they must still stay safe. This product does not. Beware!! Trying to reach customer service is not easy. I have scheduled a service appointment for Wednesday. Let's see if they will replace the unit free of cost to me and issue a public recall.
Reviewed May 11, 2022
The first one I purchased lasted about 4 years before the start button would only work occasionally. I had to replace it with the same model because it sits in a cabinet with a trim kit. The second one had the same problem with the start button failing right at 3 years. Called KitchenAid customer service and they told me they wouldn't even pro-rate a replacement purchase. They do not care about their customers. I would never buy another product from Kitchenaid in the future.
Reviewed Oct. 23, 2021
KitchenAid has always delivered nothing short of an amazing product without lasting durability and many fun fashionable colors to choose from for any decor. They are my go "to Brand" and leave me skeptical when looking at others.
Reviewed Sept. 27, 2021
I put a small potato in microwave and set the automatic feature. Within a few minutes the smoke detector in the dining room went off and I noticed that the microwave was on fire. About 3/4 of the potato was completely burned to a black crisp while about 1/4 of the same potato was burned but no black. The fire was so hot that the microwave plate was burned. This was my second experience with a fire in a Kitchenaid microwave. The first time was during the warranty period 2 years ago. The company was supposed to have fixed the problem.
Reviewed Aug. 31, 2021
My Microwave oven cost me more than 5000.00. After one year problem after problem. Never fixed. The service Provider Field Appliance is the only company they deal with which is another bad things. I called them to replace my entire unit, they refused it and they gave me coupon 40% off of their Website. Since the problem start I spend over 1500. 00 dollars to diagnose cost. This is really bad manufactured product. It's not worth for the money we pay. I prefer any other brand appliances to my house.
Reviewed Aug. 30, 2021
I purchased a Kitchenaid microwave model KMCC5015GSS for nearly $700.00 just over two years ago. It now needs a magnetron but according to my own research and the repair technician, this part is not available. Further, trying to contact Kitchenaid about this problem is an absolute torture. I have on three occasions spent over 30 minutes on hold. I still have hope that someone will eventually be able to help me with this repair but my experience so far is extremely bad or non-existent. Does Kitchenaid expect me to throw this microwave out? If so, I will never be purchasing another Whirlpool or Kitchenaid product again.
Updated review: Aug. 31, 2021
After numerous calls with customer service reps I was finally able to talk to one that understood my position and she committed to replacing the microwave with a new one.
Original Review: Aug. 30, 2021
Purchased the microwave, direct from KitchenAid on March 17, 2020. When we received it, the door would periodically pop open when cooking items which would turn the microwave off. I filed a claim in February, with a scheduled service time of March 2, within the original manufacturer’s warranty. The service company came out and said they needed to order parts and would need to come back while also telling me that I would need to have the microwave removed because they are an "one-man shop" and can't remove it. When parts arrived, I told him they would need to bring someone else to help remove microwave. They never showed and completed the service ticket that issue was resolved.
I filed a new claim with another service company, in May, they went through the same parts ordering process and came out on July 27. This new claim is now past the original warranty and into the extended warranty. The service company couldn't fix the problem and said that Whirlpool (KitchenAid) said the frame is bent and the whole unit would need to be replaced. On top of this, after the replacement parts were installed the microwave wouldn’t function at all so now, I am left with a boat anchor and a temporary microwave on the counter.
After waiting almost a month to hear what the outcome was, I contacted Whirlpool to find they will only provide 75% of the original purchase price because I am in the extended warranty period even though the issue was filed during the original warranty period. I have talked with Whirlpool and they support the decision. This is unbelievable customer service. I will never buy another Whirlpool product.
KitchenAid Microwave author review by ConsumerAffairs Research Team
KitchenAid invented the heavy-duty stand-mixer in 1919, and since then has dedicated itself to providing consumers with high-quality kitchen appliances and tools. They sell large and small appliances as well as small kitchen tools.
Combination ovens: The KitchenAid combination ovens add the traditional convection oven to the microwave for dual-cooking.
Built-in: For a sleek, smooth addition to your kitchen, the built-in microwave tucks away perfectly to conserve space.
Sensor steam cycle: The steam cycle provides hydrated heating to vegetables and other items. Steamer container is provided.
Crispwave: Crisp up bacon, potatoes and other food items with the Crispwave technology and crisper pan.
Keep warm: Don't worry about your food getting cold once it's finished cooking with this feature.
KitchenAid Microwave Company Information
- Company Name:
- KitchenAid Microwave
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