KitchenAid Microwave & Range Hood Reviews

We bought the Kitchenaid combination microwave/convection oven in 2017. Our problem with the unit is a faulty door latch, that apparently is a manufacturing flaw which Kitchenaid is not addressing. Sometimes as we attempt to use the microwave, we get a message that says "open/close door". This is an indication that the latch portion that is in the unit (not the door) recedes back into the unit. We have had a repair man come twice to fix the problem, with a standard $89 fee that Kitchenaid does not recognize as covered under warranty. The second time he came, he told us he gets many calls for this problem, and showed us how to fix it ourselves to avoid the service call. It is a 30 minute nuisance to get into the panel for a temporary fix. We are disappointed that Kitchenaid would sell a product that is destined to malfunction repeatedly. We are hopeful they will stand behind their good reputation and fix this manufacturer's error.

We purchased a countertop $599 microwave in February, 2018 for our small business of 7 employees. After about 13 months the open latch broke. Of course the warranty had just ended and so we had to pay to repair it. In October, 2019 it completely stopped working. Called the store where I bought it, they said I had to call KitchenAid directly and gave me the model and serial number information I needed. KitchenAid (Whirlpool) told me they didn't have the parts for this model and that they don't repair their countertop microwaves.

We purchased the new low profile style of KitchenAid microwave hood combination to replace a 21 year old Maytag model. I could no longer get parts for the "old girl" so decided to update. Installed the new unit in March of 2019. The performance of the microwave is as I expected from a higher end product. The model upgrades to LED lighting and the exhaust fan features are all pluses for this unit. The microwave touchpad and programs have worked very well. I would be rating this unit with 5 stars at this point except for one major flaw....

We spent $665.11 on a microwave that lasted 1 year and 2 months. As is does not fall into their 1 year warranty, they refuse to help or compensate in any way. We had the same issue with a $900 dishwasher we purchased from KitchenAid a couple of years ago. BOTH appliances stopped working after exactly 1 year! It would seem that they are in the business of manufacturing CHEAP China appliances that break shortly after their warranty so you must purchase another one.

I purchased a KitchenAid microwave model# KMCS3022GSS and trim kit in May, 2018 as we were in the process of remodeling our kitchen and the cabinet maker needed the dimensions of the unit to build the cabinets. I knew that I was taking a warranty risk as it was going to take 8 months to get my cabinets but I expected KitchenAid products to be high quality. However, in less than 8 months of actual operation the microwave has died and from what I’m reading on this site it can’t be repaired so I’m out over $500. I’ve been a loyal Whirlpool/KitchenAid customer but it’s time to look for another supplier.

We purchased a combination oven & microwave/convection oven in 2008, the microwave recently began to not heat food and drinks. We notified KitchenAid and were referred to a local repair who diagnosed the problem and said it would require a new magnetron and control board, with labor the cost would be $650+, we decided the cost of the repair was much less than a new oven and microwave and committed to the repair. Repair was made, microwave now functions/heats food and drinks at a fraction of the previous level. Had repairman return today to diagnose and repair again. He proceeded to do test as dictated by KitchenAid's factory tech on the phone with him, "fill vessel with 10oz. of water, check temperature, heat for 30 seconds and check again". The difference was +20 degrees hotter which is the lowest level of their benchmark for acceptable being acceptable.

We have had this microwave for 20 years, and we have never had a problem of any kind. The keys are flat on the front and are a little difficult to keep clean, but otherwise we have had no problems with function at all.

The overall performance is good, with the exception that to me there are times that it doesn't seem to heat the item. It's almost like there is a dead zone. The biggest complaint that I have is cleaning the crumbs or splash debris that ends up between the unit and its door.

The KitchenAid Microwave I have is an over the stove. It is stainless steel in color. It's great 95% of the time at heating food. Tried to cook corn on the cob and it overheated and shut off. It took over 30 minutes before it would work again. For now I'm going to stick to warming foods and making popcorn.

This microwave oven is a replacement for the Electrolux that I previously owned. I would not own another because I had several issues before it totally stopped working. I have only owned this KitchenAid microwave for a few months but it's been great and has more features than I will ever use. It's also a convection air oven which I like very much even though we don't use that feature very much.

My Kitchenaid microwave has a browning unit, a temperature probe, a multitude of settings some of which I have never used. So glad I bought this when I remodeled my kitchen. Reliability is a must!!!

Have a two month old microwave that’s broken down twice. Two months old, called KitchenAid multiple times for service. After the last break down we contacted KitchenAid again. We wanted a replacement their defective product. But that is not their KitchenAid’s policy. Their policy’s is to send a repair person out and try to fix their mistakes. That’s until it’s out of their “1” year warranty. “DO NOT BUY FROM THIS COMPANY”. Forgot to mention, KitchenAid has a very rude customer service department. You can hear them snickering at you when you’re on the phone trying to get help. -- Don, a certified multi KitchenAid appliance buyer. Never again.

I purchased a KitchenAid model kmhs120ess microwave and after plugging it up and running it for around 3 minutes I saw some smoke and when I opened the door the latches we're on fire.... So I unplugged and that I'd reach out to make people aware.

Our $600 KitchenAid microwave failed after less than 2 years. I spoke with customer service about repair, and was told that replacement parts are not made for this item as it's a "countertop" appliance. Was not marketed as such - was sold to me as an installed piece with a matching trim kit. I was told that I would just need to purchase another microwave given that I'm out of warranty. Very disappointing to discover that a seldom-used microwave that retails for that much money cannot be counted upon to last for 2 years. Sadder still that KitchenAid is not willing to stand behind their product by at least offering a discount toward the purchase of a replacement product. Based upon this experience, I will not purchase another KitchenAid appliance.

We moved into a newly built house and just as previous reviewer (Emma of Chester) we purchased KitchenAid appliances based on reputation and we prefer to buy American-made when possible. After 16 months of use, our microwave displayed error messages to open/close door and soon the microwave went black. We hadn't purchased an extended warranty because we expected a better product. Unlike Emma's microwave which had control panel on the bottom, ours is on the side. I feel KitchenAid cannot successfully design a venting microwave to install over a cooktop. For convenience we are replacing it with the same and an extended warranty for over $700. In the future we will always consider taking the extended warranty for any product. We had a service call on our new KitchenAid refrigerator after only 13 months.

First year microwave breaks, not getting anything hot. Have to pay for service call two weeks past warranty. Kitchenaid paid for parts not service call. Four months later, same problem, I have to pay again for service call and labor, not sure about parts. I’ve decided to never buy Kitchenaid or its other companies Whirlpool etc.. I have a total Kitchenaid kitchen, never again, bought a Samsung. It takes a long time to build trust and respect, it doesn’t take long to lose it. Good luck Kitchenaid.

I have a KHMS 2050SSS-2 microwave. It was purchased new in 2011. Very little use. In the middle of the night my smoke alarm went off. The kitchen was lit up like somebody was running a arc welder. The microwave was running even though no one was using it. I tried turning it off. I even opened the door but the thing keeper going. The glass plate was melting and a hole was burning through the bottom. The only way to turn it off was to unplug it. My wife dialed 911 because we really expected a house fire. Whirlpool was contacted. They sent out a repair team who said it was “not repairable. Since then I have contacted Whirlpool 3 times but there is zero response. I find that their could not care less attitude disturbing to say the least.

Like many other reviewers, we purchased high end KitchenAid appliances base on reputation. The steaming sensor was the only thing that ever impressed me. The fan never did much except make a lot of noise and the unit seemed underpowered compared to every other 1200 watt unit I've owned. At just over 2 years old (and just after the warranty expired) we started getting error messages directing us to open/close the door. That resolved nothing. I unplugged it and fiddled with different buttons and controls, got it to limp along for a few months. Then the appliance went black. The local appliance technician says it's a design flaw. The heat from the cooktop overheats the electronics that are in the door directly above burners. Most microwaves have controls in a side panel. $900 wasted.

I purchased an oven, built in microwave, downdraft stove, ice machine, dishwasher and refrigerator. So far the oven has gone out when I cleaned it. It burned up. I had to threaten a lawsuit to get a repair person to fix it for free. The microwave has missing pieces of the time. It needs a new board. The ice machine is completely dead. My appliances are THREE years old. I have never ever seen such poor quality in my life. The very last time I will ever purchase KA.

I purchased a KitchenAid double oven, microwave and dishwasher between March and April this year. On May 24th, the day school was out for the summer the microwave stopped heating. I called customer service and they said that a replacement would be delivered soon. Called again on 6/5 as nothing had come as promised and was told I was just approved for replacement and that I would get it in another 5 to 7 days. Called today 6/13 and was told the microwave is on backorder and they are not sure when I will get it. No effort to resolve the situation. Other than, "I will talk to the expedite board and get back to you in 24 hours."

I had an upscale kitchen remodel done and spent probably $75,000 on appliances. I purchased two KitchenAid fridges and microwaves and an under counter ice maker. To date the microwave has almost no power. I have a $35 microwave from Walmart that heats food three times as fast as my KitchenAid. I had service out in the first month because the microwave sounded like a jet engine. They replaced a fan in there and then I had it out again because it just wasn’t powerful enough and they said there was nothing they could do. The cost of the microwave was $2500.

I am an electrician and repair appliances, I've kept all the appliances in my house going for many years by diagnosing and repairing them myself. I recently bought a condo which has KitchenAid appliances; a French-door refrigerator, a dishwasher, and an over-the-stove microwave. Although I am writing about the microwave as garbage, so is the refrigerator. The microwave is model YKHMS1850SS2. I knowingly bought the condo with this microwave, which is damaged, the door handle had broken off and the grill cover at the top has broken mounting tabs, thinking I could fix the damage at a reasonable cost which is not possible because Whirlpool, which owns KitchenAid, is replacement part price gouging. The parts are made of very cheap easily breakable plastic which probably cost Whirlpool very little to manufacture and look to be designed to break.

Bought a $330 microwave and the thing has been nothing but issues. This broke, that broke and the repairmen are great. They worked to fix the issues fast but the thing still is an expensive product and it's complete garbage. Will never buy from them again.

I paid for high-end KitchenAid appliances because of the reputation of quality and service, and I've experienced nothing but the opposite; in 2 years, my refrigerator needed a cooling element replaced, my oven glass exploded across my kitchen (thank goodness my children were not standing there!), a heating element in my convection microwave needed to be replaced, and most recently a door switch in the microwave needed replacing because it was causing it to not operate. This last repair, I was out of the 2-year warranty by one month, and they are refusing to cover the $142 cost of the repair. They don't stand by their products. In 2 years, for the thousands of dollars we paid, nothing should go wrong with any appliances, let alone these many occurrences. And to not cover a repair being 1 month past warranty, especially with all of the other problems I've had, even just to save face, is ridiculous for such a large company.

KitchenAid over the range convection oven Model KHMC1857BSS1 - I purchased this unit from Home Depot after my Whirlpool unit gave out after 6 years (we cook seldom - so it's not from heavy use), I have had this unit for 18 months and when the door was opened the latch would not signal the unit door was open (nor closed) and the unit would not cook. After calling the repair person he said it was a standard problem with these units and they generally broke in the first year. The price for repair was over half the cost of a new unit with the replacement door switches only warrantied for 90 days. My solution is; I will purchase a new unit, however - KitchenAid, Whirlpool and Kenmore products will never make my list again. The comparison units shown on this page will be a good place to start.

Purchased a KitchenAid microwave in 2014 to replace a microwave with a broken door release mechanism. 3 years later, the same thing is happening to the KitchenAid. Door won't open when depressing the button. Seems to be a common occurrence if you check YouTube. The selling dealer offered to sell us a new one for $400. Wrote KitchenAid and was told the unit was out of warranty and if there was a problem, it would have shown up in the first few months of ownership. I didn't expect them to give me a new one for free, maybe just fix this one or offer some assistance with the expense. Two microwaves in 6 years? I will find another brand next time. Reliability, durability, and customer service are all oxymorons when it comes to KitchenAid microwaves.

Purchased new microwave (KMHS120ESS-2) in April 2016. Heating element failed in March 2017 and was repaired under warranty. Heating element failed again in May 2017. Element was under warranty but labor (greater cost of the two) was not. Believe problem not the element but something else that triggers the failure. Consumer beware of both poor quality of product and failure of the company to properly diagnose the root cause of the problem.

For the second time, I have replace the glass turntable, plastic arms, and centerpiece from my Microwave. I use it to defrost bagels, and warm up food, typically no more than 2-3 minutes. I JUST replaced the glass again and after reheating chicken for Easter, I noticed the fan was still blowing and the oven very hot inside. If I open the door it stopped, when I close it the fan starts back up. I left the door open thinking it was a cool down fan, but my boyfriend closed it when we went to bed. When I woke up this morning to defrost my bagel, the glass was crack and turntable parts melted. This has to be the WORST microwave on the market. It works great when it is on, but I have had it. It is expensive. The parts expensive. DONE!

Purchased over stove microwave 3-4yrs ago. KHMC1857BSSO. The microwave was rarely used and there is a crack in the plastic seal around the door, KitchenAid refused to fix it even though I have warranty. Now the door wobbles and gets jammed. Still under warranty, called customer service and they will not fix - calling it cosmetic. Do NOT purchase their extended warranty, it's a ripoff. Extremely dissatisfied with KitchenAid and their customer service.

The over the stove KitchenAid microwave has been in daily use for 6 months. It usually works well, but there are random times when a message code appears rendering the micro unusable. The 'open/close door' message will flash and it doesn't matter how many times you obey the command. The microwave will not allow a time to be entered or heat. After an hour or two the microwave will work just fine... Always after the meal is finished without those 'baked' potatoes you allowed 12 min. cook time for.

Our KitchenAid is almost 25 years old and has performed with superb consistency. It seemed expensive at first, but after such great service, in hindsight, it has been of great value. I hope this review doesn't jinx it.

Although it was fairly expensive, this is the best microwave we have owned to date. It is mounted in the wall (along with the regular oven) and is extremely quiet. The door opens down like a regular oven door. It is all stainless steel inside so is very easy to clean. You can cook with it as a regular convection microwave or if you want to cook pizzas or something like that, it has an upper heating element and the oven will heat to 450 degrees.

I am grateful for the microwave I have. When you do not have a lot of money you tend to use things as long as possible. I have had this microwave for 8yrs, given to me used and it still works great (never burn my popcorn).

Purchased our new home in 2011 with this top of the line "upgraded" microwave. A total piece of JUNK. The heating element has broken 4 times. We are ready to go after KitchenAid. We contacted them previously and offered no help. We are not paying to fix this for a 4th time in 5 years. Crazy! We will NEVER buy a KitchenAid product again or recommend to anyone.

It is not as powerful as it could be, was quite expensive but is also quite large. It is not as powerful as the last microwave I had but it is very quiet. The microwave is also larger than my last one and this one has both microwave capabilities and also has a broiler element in it, so it can broil like a regular oven - great for pizzas.

I own a KitchenAid refrigerator, range, over the range microwave and dishwasher. Overall I am not dissatisfied with these machines. They have electronic controls and I have become accustom to phantom beeps from these machines. What I hate is this microwave. I put something in there to warm it up. Once the cycle is over this microwave sounds an annoying tone that never stops until the door is opened. You turn off the tone though the programming but the change is only good until my home's power cycles off and on. Thank you power company. Even the seat belt alarm in my car shuts up after a brief time. I can fall asleep after I put a bag of popcorn in this microwave and it sounds off all night! Please!

In spring of 2011 we re-modeled our kitchen and purchased 3 KitchenAid appliances: dishwasher, refrigerator and microwave. On Sept. 10, 2016 I called a KitchenAid authorized repair shop (Dan Marc Appliance, because the top inside of my microwave had a hole in the roof). On Sept. 14, the technician arrived and I was told the part will be ordered. On 9/29/16, I called Dan Marc for an update but they had no information. On 10/3/16, I called Dan Marc again and was told the part was on back order. On 10/21/16, I called Dan Marc again for an update and they told me the part would be in by 10/26/16. It's now 10/30/16 and I haven't heard from Dan Marc. I would buy another microwave, but I've already paid Dan Marc for a service call totaling $120. My microwave is only 5 years old so I can't understand why it takes 8 weeks to get a replacement part. I will never buy another KitchenAid appliance again!

We recently purchased (and promptly returned) a KitchenAid 1.50 cu.Ft Countertop Convection Microwave Oven - Stainless Steel. We have used Micro/Convection Ovens for over 35 years. We purchased this one based on its advertised "1.5 Cu. Ft. Capacity". The capacity of this oven is not even close to that size. Even "stretched" the measurements only equaled 1.1 Cu.Ft. We are extremely disappointed and not sure how it can be so falsely advertised.

Microwave hood combo, model KHMS1850SSS-0. The plastic filters behind the metal vent screens were ignited by a stove top pan fire. I dropped a lid on the pan immediately. It took me a few seconds to notice the glow under the hood. By then it was too late. The vent fan was on of course, which only increased the intensity of the filter fire. The hood and microwave were totaled by the heat.

I purchased a KitchenAid Microwave in October 2013. The plastic on the bottom of the door handle crumbled leaving a sharp edge and wobbly handle. I contacted Kitchenaid and they told me that they could send someone out for $99 to take a look. This is 20% of the price of the microwave. Materials science has gotten better over the years, but the quality of Kitchenaid appliances has declined sharply. I thought that I was buying a quality product because of the Kitchenaid name. They don't even stand behind their workmanship. The customer service agent did a great job of apologizing to me but not rectifying my concern.

We remodeled our Kitchen and we bought a new oven, microwave, dishwasher, warmer all KitchenAid appliances. First time we heated up the oven to 350 degrees, it heated up to over 500 degree and burnt the bottom of the oven. The temperature settings are very off and wrong, everything we cook we have to use set it very low to get it to cook properly. Dishwasher does not clean correctly and it was leaking, they did come in and adjust it. It kind of works now. The Microwave has been repaired twice in the first year, and this model cost $1000. The warmer works fine.

Very well made microwave. Love that it matches the other appliances. It has so many features! From melting butter to baking a pizza on the pan that is included with the microwave. No problems as of yet in the 3 years we have had the microwave. It is stainless steel and looks pretty. The only slight improvement I would make, is it would be nice to have a flatter looking front. It reminds me of a spaceship with the way it bows out from the door front. But I do like that underneath it is angled up towards the front, so it allows for more working space on the stove top that it sits over. Over all I am really pleased with the purchase.

I had to replace the inside of the door because the material cracked and when I took it apart the glass slide out since it had not been properly secured in the door. Everything went together OK and the cost of material was reasonable.

Kitchen Aid stainless steel build in microwave model KBMS1454. I do like the door that opens down rather than swing out. Has a cool down fan that seems to run a long time, although I have never had a microwave with a cool down fan before. Cooks food evenly and quickly.

Bought this particular microwave based on looks and price. Turns out it's been a pretty good purchase and has outlasted all the others I've purchased before it. The mechanical bits are kind of a pain though: The door mechanism is "iffy" sometimes; and the wheels on the ring below the turntable aren't of good quality polymer... One chipped at some point and now it goes 'thunk, thunk, thunk' as my meal/drink/whatever is warming up.

I like the fact that the included exhaust fan automatically goes on when the stove generates too much heat. Cooks pretty well. Hard to clean the upper vents.

Works great. Has higher temperature. Holds up to a good cleaning, maintains color, easy to set time and clock. Price was great and has been a reliable kitchen appliance.

This part of a two-piece built-in unit with an oven below. (I am concerned that when it needs to be replaced, if I will be able to find something the same size.) The microwave is fine, no problems. The only issue is it is so deep, great for larger items, it is difficult to clean. Being that I am tall with long arms, I can manage but, a smaller individual would have difficulty.

We purchased a new home with KitchenAid appliances and from day 1, my wall microwave did not work and my stove malfunctioned. I called to register my products and was given a quote for an extended warranty (because apparently I am going to need it with these garbage appliances). I was told that they had to ship me some parts, which were out of stock and that I had to wait. After a month, I received the wrong part and called back. I was told the right part I needed was out of stock and had to wait again. After several weeks, I was told that they no longer made my microwave and that they would be sending me a new one. I was told that I could not get the extended warranty at this time because I would be getting a new microwave and if I bought the warranty now, I would have to pay extra to add my new microwave once it came.

The oven was set on self clean - something that is a feature on the oven... and it got so hot that it melted the computer panel that sits between the microwave and oven. I was unable to unlock the oven - the latch was completely bent from the heat. The repair company came out with a new latch but when they saw the damage they said the oven is reparable. KitchenAid completely washed their hands and told me there was nothing they would do. Their words "The self cleaning can surpass 500 degrees and can melt this area". So I ask you... then why put that feature into the system if it is going to ruin the oven? Incredible.

In my quest to contact Whirlpool (US), with perseverance, creativity, luck and detective work I received a telephone call from Whirlpool (U.S.) shortly after my initial review. A Whirlpool Executive (Mr. Chastain) was apologetic and took control and personal responsibility of my problem. Mr. Chastain arranged for a technician to service my microwave to my satisfaction and provided me with a full refund for all Whirlpool service charges (parts and labour). While I am grateful to Mr. Chastain for resolving my problem, it would be helpful if Whirlpool included direct telephone #'s (not a call center) and legit email addresses on their website for consumer SOS.

Apparently, the rocket scientists at Whirlpool have decided we all want the vent fan to push heated or cooled air out of our homes the entire time our microwave runs. So the electronics they're using are so poorly designed they can't tolerate normal operating temperatures. Ovens like this have been sold for more than 30 years without the need to run the vent fan like this. Buyer beware!

Purchased this unit in 2010 with an extended warranty. The unit died in 2012 and was able to get it replaced because of the extended warranty. However an extended warranty was not offered to me on the replacement. The replacement was installed in November 2012 and failed to heat anything in 2015, approximately 2 1/2 years old. I called KitchenAid and spoke with their representative in Tennessee, I explained that this was the second microwave that failed in a two year timeframe. The lady was not very helpful. All she wanted to do was sell me a warranty or I could pay to have a technician come out and look at it. She advised me complaints on defective manufacturing are based on Service Technician calls since they did not have any for this Model then there is nothing wrong with it. I asked her why would 2 of the same units fail during the same time frame and KitchenAid would not recognize that something is wrong with the unit.

In 2007 I spent over 25K on KitchenAid appliances, one of which was a microwave convection oven that cost over $1700. In 2011 that unit failed because the heating element died. I was told by repair that it would be cheaper to replace the unit because even if repaired there was no guarantee it would last. No assistance from KitchenAid.

Extremely dissatisfied with the KitchenAid product, warranty and customer service. I contacted them Feb. 5th 2015 to inquire as to the procedure to resolve an issue with the door of my microwave not opening. After a considerable time of answering questions, I was told that my unit was no longer covered under warranty. I then expressed the following info to the KitchenAid representative and offered copies of documentation:

Hi. Purchased model number KH HC 2090 SSS - 3 n 2011 along with all the other kitchen appliances. We have been very happy with this powerful and feature packed microwave up until a few weeks ago. It began beeping and the touchpad but display all kinds of different functions. The microwave still worked so we continue to use it until my wife informed me that it had actually turned itself on and started cooking by itself. Unplug the unit and promptly called KitchenAid. Their customer service was great and even though the unit is 3 years out of warranty they offered to fix it free. We will see how the repair goes but so far I am very happy with their product and service.

Bought a new KitchenAid microwave. Had a company technician install it. Everything worked fine. 3 days later it would not heat properly. Called company, technician called told us to do several things. Which we did. Still would not heat properly. Most of our appliances are KitchenAid, and they are great. We have replaced this microwave with another brand. Will never buy another KitchenAid appliance. Real Shame only had the KitchenAid microwave 1 month and the company when contacted offered no replacement.

I bought a new house from a builder in October 2012 which was a new built house. He installed Kitchen Aid Microwave KBMS 1454 SSS-3 which was expensive. Me and my wife are the only 2 members in house and sometimes my niece come to visit us. We were out of the country for total of around 5 months in last 2 1/4 years. We were not using microwave a lot. It means that we did not use microwave for total of two years since we bought the house. The other day I was popping the popcorn and I could not. Microwave was running but it was not popping the popcorn. I searched about this problem online and tried basic things as per the recommendation on web but It was not working.

Product was 1 year old in Dec of 2014. Stopped working on Dec.31 2014 with a large party going on. Repair service came out promptly the next week. Continued to come out for the next three weeks. Have replaced just about every part in the thing and it still doesn't work. Two more items left, the main computer boards, that are on backorder. So, one month later and still no working product! Call center takes a minimum of 10 minutes to get through due to "large number of calls". I wonder why!! A $1700 microwave/convection oven should last for more than a year. Kitchen Aid should have offered a replacement after the third service call as all the major parts are being replaced. Should have known products were not of high quality when the double oven needed to be replaced upon arrival.

Handle came off, had sears come out to replace it, 280.00 to fix it. I said rain on that, order it myself online. Had a local GE repair man come out - save dollars. But it broke again. Love the way it works and all my appliance are kitchen Aid so I order a new one - I'm hoping this one is better. I just think it's crazy to have this kind of problems if this doesn't work - my husband is going to leave me!!

We installed all KitchenAid appliances in our new house which we moved into on September 3, 2014. The microwave/convection appliance (model KBHS179BSS00) failed completely after three days. The store where we purchased it RELUCTANTLY replaced it. That unit worked only in microwave mode. In convection mode, it would not finish a cycle and had to be reset over and over to complete a cycle. KitchenAid replaced this one, but it froze up and could not be cleared to use it again. On December 22, they sent a third one and it also froze up. Today they replaced the entire keypad and electronic motherboard, but it would not work at all. They put the old part back and it is working right now, but they are going to order another new keyboard, etc. The vendor has washed his hands of the problem, so we are at the mercy of KitchenAid. They did tell us they would replace the entire unit again if the new part fails.

I'm a building contractor. I've installed many different brands of appliances, from the very expensive to the low end "disposable" ones. About twenty years ago KitchenAid made a good, reliable, and well priced fridge. It was easily installed with well thought-out and user friendly adjustments for installation. For years I felt confident in recommending KitchenAid as a well-balanced alternative to higher end appliances or European appliances. In 2009 I purchased the full KitchenAid kitchen. Everything about my KitchenAid kitchen has been nothing less than disappointing, from the supplier, to the service, to the parts supplier. KitchenAid is now the "disposable" appliance at a rich price. I WILL spend the extra, and buy European and will verify it is NOT made in China/PRC!

After installing a Kitchenaid Microwave Convection oven we found that the door steamed to total fog, remaining this way often for 24-30 hours. After a service call and a recommendation to replace the unit by the service people, the exchange was denied by the product exchange department - who did not even have the grace to call and tell me of the denial. After protesting that 24-30 hours is not acceptable for a door to fog over (never has happened with any other microwave oven I have owned) was not normal, I was told point blank that the product exchange department has the last word and it is final. It is a $500 unit and I cannot believe that they would not just exchange it. I am a designer who specifies products often - I will not work with Kitchenaid again based on this experience.

The Model was built in 2010 per the tag; we bought it in late 2012. This was the most expensive model in Sears and we assumed it was the highest quality. Within six months the handle broke on the bottom, but the top stayed intact so I put super glue on it to repair it. Now the top vent plate has broken at all the secure points. Replacing this part is $70 with shipping. This is a cultural issue; cheap made in China quality is what you get in the states these days due to corporate and consumer greed, but you would expect something that you pay $700.00 for to last more than three years. We don't abuse this unit; it is junk, and I would never buy Kitchenaid again.

Did you know KitchenAid is owned by Whirlpool which includes Maytag, Jenn-Air, Amana, Kitchen Aid... Pretty much all the heavy hitters from the US fall under the Whirlpool umbrella now. Just keep that in mind as read through all of these disappointing posts about quality, service and general safety. I, like many, replaced my entire kitchen with what I believed was the TOP quality KitchenAid appliances. I bought the KEMS308SSS05 which is a Micro/Convection oven combination. It's failed now 5 times since I purchased new in 2012. I am 4 months outside of the 2 year warranty but the first problems (for which they've never corrected because it continues to happen) started with the first 90 days.

As an Architect I have always specified KitchenAid appliances. No more! I recently renovated my own house and have 100% KitchenAid appliances. The interior (white plastic) has started to develop what appear to be small burn holes about the size of a match head with brown edges. I called the dealer who said to call the manufacturer. I had all of the model numbers and serial numbers. After 1/2 an hour to get through to the snotty customer service woman I was told to call the dealer. She had never heard of burn holes and it must have been caused by me putting metallic parts in it. This woman really ticked me off and wouldn't let me talk to the engineering department nor anyone else! I'll get to the CEO as I had to do with Home Depot to solve a problem and it was corrected within days.

We purchased a KitchenAid stove, refrigerator, dishwasher and over the stove microwave three years ago. All stainless steel (except for the plastic parts that are colored to look like stainless steel). So far the refrigerator and dishwasher have not been a problem. In the case of the stove, I was very disappointed with the quality of the stove, particularly the drawer below the oven. You can't describe it as anything other than flimsy. I should have checked out the drawer in the showroom model, but who would think to do that. However the microwave Model YKHMS 1850SS2 is the biggest problem. Having read the other reviews I realize that my complaints are shared by many other customers and that they have not been successful in resolving their complaints with KitchenAid. The first problem was with the vent grill. As others have found the plastic grill is so poorly made it cracks and snaps when you tighten the screws to hold it in place. In fact I discovered beyond the warranty period that the grill was damaged on delivery.

Kitchenaid khms2056sss-2 microwave - Microwave keeps beeping for no reason. Often controls are frozen and cannot be accessed for several minutes. Randomly selects cooking task such as reheating pizza or melting butter with no input from owner. Even after the microwave is unplugged for 5 seconds, it still starts up its beeping without input or any reason. Each time the unit is unplugged, the owner resets the time and date as requested by the screen. The light for the microwave does not go on adequately to see what is cooking. Due to the design, the window is so high that it takes steps to see into the oven.

I purchased a suite of Kitchen Aid products in July 2011 from Art Handler's Appliance Center. Refrigerator, dishwasher, gas convection oven and range and microwave. They were installed in my new home. To date, the handle on my microwave didn't just come off, the plastic broke. It just doesn't heat food quickly and is the noisiest microwave ever.

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturer's warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

Had the same thing happen with a potato that I sensor cooked this evening. I am so thankful that I was in the kitchen when it happened. The potato actually caught on fire and the flames were inside the microwave. I had to take the potato out of the oven and burned myself in the process. I don't dare use it now. If I had been in another room, who knows what would have happened? As far as I'm concerned, it's trashed! From what I have been reading here from you folks, it doesn't appear that KitchenAid is very helpful no matter what the problem. You pay top $ for what you think is a good product, lesson learned. Could have bought 10 one hundred dollar ones for what I paid for it.

Keeps beeping randomly and often. How to fix? Tried many things.

Bought the micro/hood 3 years ago and have had nothing but problems with the micro. Starts beeping and the micro has started on its own. I think it is a safety hazard and will start a fire. Have put it on a power bar and turn it off when we are not home and at night. Had the controls switched out twice now to no avail as it still happens. Kitchenaid is sending their repair man again (Sears repair twice) and now Kitchenaid repair man twice. Both could not find the problem. Tired and scared of this darn microwave and want it replaced and out of my house before something terrible happens.

This is a combination microwave and range exhaust fan. The microwave started suddenly and spontaneously. The cancel button would not shut it off. I have unplugged the microwave and will contact KitchenAid for repairs. I will also file a complaint with the government product safety commission. I am convinced this product is a serious fire hazard and it's only a question of time before someone is seriously injured or killed.

We bought this Convection Oven/Microwave at the same time as our oven, KEBS107SS, and cooktop, KFGS 206VSS. After buying it at Sears and coming home and reading the reviews here, I was ready to cancel the purchase. Decided instead to purchase the 5 year extended warranty. Buying warranties is something we don't do. However, we were spending so much on these 3 appliances and after reading the complaints on the oven and microwave, we did purchase the 5 year warranty on the oven and the microwave. Less than 18 months later, the microwave went out. The service guy has been out twice with a 3rd trip scheduled. I have been without my microwave for 13 days and it will be another 10 waiting for the parts. The worst part was being without it while needing to cook for 25 during Christmas, which is not something I'd expect to do with a microwave we've had less than 18 months.

We purchased a top-of-the-line over-the-range micro-convection oven by KitchenAid in September 2012. Within 30 minutes of installation the unit quit working. For 2 months we had 4 visits from a repair company while it hung without a door in our new kitchen. Finally it worked. Within the next 2 months the exhaust fan went out. They came, ordered a new one and when they pulled the original the tines on the wheels were shredded??? That was 2 more visits. Then just at the end of September this year the other motor did the same thing. That was 2 more visits.

I purchased my KitchenAid Architect Series appliances in June of 2013, from Harrys Discounts Appliance. Unfortunately, dealing with this issue is the biggest headache I ever had. On delivery, the stove looked like it was dropped from the top of a building. The driver said, "Please keep it and we will give you a great discount." I informed the driver to return the range and deliver a stove to me with no damage. We examined all the other appliances and they appeared to be undamaged. At the time, my house was under construction and we were not able to have the appliances installed until the contractor put up walls and re-built the kitchen.

I have a KitchenAid Model KHHC2090SSS-2 Architect series. I have an extensive experience with concerns regarding this model. I replaced it once under warranty because it was arcing, and finally died completely. A year later, the microwave began to start on its own. There is nothing like walking into your kitchen and finding out the your microwave started it, set the cook time for an hour, and had already been running for 6 minutes. I called KitchenAid, and they immediately sent me to their safety department. They offered to fix it free of charge. Well, 4 months after being repaired, it started doing this again. After investigating this more, I have learned that KitchenAid has this problem, and Consumer Reports did an extensive investigation. Other models are involved. Fires have occurred. Buyer beware - these microwaves are a huge safety hazard.

KITCHEN AID IS JUST A NAME BUT THE PRODUCTS ARE GARBAGE, GARBAGE, GARBAGE. My wife bought stainless steel appliances from KitchenAid and they are all lemons. KitchenAid stove panel was changed 4 times under warranty and 2 times after that out of pocket. (KitchenAid is total Garbage.) KitchenAid oven STOP working after the FIRST self cleaning; cost me $89.00 to diagnose and 200 to repair....... Again, what garbage these people sell. KitchenAid fridge ice maker STOP working, need to fix. KitchenAid microwave handle fall off after 3 years of use. The thing that bothers me the most is that you get absolutely NO support from KitchenAid if you call them. What a ruthless company taking advantage of so many consumers.

I have a brand new Kitchen Aid Conversion Oven/Microwave combo. The way the microwave is designed, you open the door down, like an oven, toward you. Thus, my child opened the microwave, took out some warmed milk, and spilled it on the door as he was getting it out. Some of the milk seeped in between the glass of the door. Apparently, there is no way to clean it! It looks terrible!

We paid way too much for a piece of junk. We had it for 3.5 years and it started making clunking noises then just stopped working. Called customer service and they were only interested in selling me parts or repair service. Unbelievable. Nice job completely destroying what was once a solid brand of appliances, idiots! Not only will we never even consider this completely inferior brand, we will make sure no one we know ever does either. FYI, KitchenAid! This is what happens when you let the accountants run the company!

Having purchased an entire kitchen of KitchenAid products, almost every one has broken - more than once. While the company repaired the dishwasher handle the first time it broke, they refused to fix the dishwasher door, which flops open dangerously. I paid over $100 to have it fixed. Now that the microwave, which comes on spontaneously, must be fixed, they've agreed to that, but not the handle that broke off or the faux-stainlesss/plastic vent cover that ironically fell on the floor days after the call. Turns out they now admit that the dishwasher door is a chronic problem and they'll cover it, but in astonishingly rude tones, refused to fully fix or replace the microwave, even though I have paid for defects they now acknowledge. Instead, they've invited me to buy a new vent cover at my own expense, investing additional money in their plainly substandard appliances. Or, I can buy a new KA microwave = at 15% off?! (To be clear, I would sooner set $649 on fire and use the flame to cook). Customer service is, at the corporate level, woefully rude and disinterested in customer satisfaction, seemingly having deaf and numb to their growing number of angry consumers. Amazingly, I visited a friend in L.A. who has the same appliances. And the same problems.

Our family has had problems with this microwave since we purchased in 2007. Realizing that recent history has proven manufacturers of some appliances cut overhead by skimping on parts made overseas, I assumed KitchenAid was a safe bet. I could not however have been more mistaken. I am what is considered a journeyman carpenter, mechanic, electrician and DIY'er. So I assumed, again, mounting our new microwave should not have been space shuttle science. I was shocked and surprised to see how fragile the front intake grill design really was especially coming from a "reputable" company such as KitchenAid.

Model KCMC155JSS-0 sparks and arcs. Never had a microwave do this.

I have a KitchenAid hood top microwave oven I paid almost $1,200.00 about 2 years ago. I just had a heating element replaced in March 2013. KitchenAid refused to help me and had to pay out of my pocket for repairs. It is 3 months later and the microwave heating element quit working. I called KitchenAid and they refused to help me. I now have to pay out of pocket expenses again to fix the same problem. I tried to reason with KitchenAid, but they refused to help a customer. You can tell there is something wrong with the unit if I need to keep replacing the same part. It's a very expensive microwave for $1,200.00. I thought KitchenAid was an honest company. I guess wrong. I will never buy a KitchenAid product again. Bad customer service.

We have had a lot of problems with this microwave. The door locks and does not open (happened twice! I had to take it apart to replace the plastic mechanism). The light bulb burned out. This is NOT a consumer serviceable item! (I'm a licensed electrical engineer; I think I can replace a light bulb without getting shocked by the capacitor!) I found one online and fixed it. The latest problem is the microwave runs with the door open! It happened earlier today. Then it worked fine, but it just happened again! We put something in and started it and then it timed out and stopped. We opened the door and it started running again. This is DANGEROUS! I have small children and the microwave is mounted below the counter! I don't want my children getting hurt by this hazardous device! We chose KitchenAid because we thought it had a reputation for quality. Boy, were we wrong! We have had problems with our other KitchenAid appliances as well, but the microwave is the worst!

We purchased in 2008 all of our kitchen in KitchenAid appliances. The biggest problem is with our microwave. We have replaced the grill cover twice. We replaced this product last in May of 2013. We also put in a new control panel because the panel would not work. That’s when I replaced the cover. Today is June 14, and they put my new panel in. When the technician handed me the grill cover, one of the clips had broken again. I called customer service, and they told me they could not help me because the warranty had expired. I told her this was the second grill I had purchased. They are $113 plus change, and I will have to buy another one.

Our microwave has failed more times than I can count: two circuit boards, the handle, the plastic grill, etc. The first failure was it's turning itself on randomly. This unit is a fire hazard and the quality is absolutely the worst I have seen. I am a product design engineer and the plastic materials chosen are the cheapest and the design of the mechanical support features are like a rookie engineer did the work and knew nothing about plastics. The cosmetic cover and the air grill are now held on with black electrical tape. All of our KitchenAid appliances have had numerous failures. As near as I can tell, their product line is a total joke. Don't buy any of it ever.

I remodeled my kitchen in 2004 with all new beautiful stainless KitchenAid appliances including a built-in $5000 fridge. The first thing that broke was the handle on my microwave right after the warranty ended - it couldn't be fixed without replacing the whole door, so I kept super gluing it till it finally blew in 2010 and couldn't be fixed. I replaced it with another KitchenAid microwave which was supposed to be comparable but it wasn't. It was my fault for not researching better, but it was Thanksgiving and I needed a new one immediately.

Our KitchenAid oven/convection oven combo with Microwave Model # KEMS308SWH blew a fuse while on self-clean. Repairman said that KitchenAid ovens blow fuses all the time while on self-clean. He suggested that I not try to use that feature again because it will happen again and that Kitchen Aid tends to overheat. Repairs are expensive since the entire oven has to be removed from the wall and the back removed to access the fuse. We now realize that we have paid over $3000 for an oven with a feature we cannot use and, after reading other complaints, could even be dangerous. Kitchen Aid should do something about this immediately.

I had an old KitchenAid microwave that Sears could not fix, so they offered a $575 credit replacement for it. I went to Sears and the one they stated was the same one was on sale for total of $484.49, so I ordered it and a week later it was installed. With just the two of us, we barely used it. Three weeks later while doing a baked potato in it on sense position, it caught on fire melting the plastic inside. They came out and stated it wasn't repairable so now they would only give a replacement value of the $484.49, so I had to add money to it just to get another microwave. Only this time I bought a GE. It should be here on Saturday and I hope it lasts longer then the KitchenAid did. Do not buy KitchenAid KHMS 2040, it will catch on fire.

On Saturday, the KitchenAid over the stove microwave/convection (model KHHC2090SBL) caught fire before my eyes. Serviceman yesterday said the magnetron had burned holes within the machine and was not replaceable. Unbelievable! Has this product been recalled? What is wrong with this manufacturer allowing this product to be sold?

Kitchenaid Microwave/and convection double oven MODEL KEHC309JSS - I have been very happy with this appliance until after years of use I have to replace the 12V 5W light bulb in the ceiling of the microwave oven component. Because it is not accessible from the inside (as the two in over are), it is necessary to pull the entire unit out and disassemble the top third of the sheet metal cabinet. I finally, after researching for a few days and spending 4 hours taking things apart, got to the light bulb only to find that it is not available locally. I have found it online for almost $7 and an equal amount of shipping.

I am deeply dissatisfied with KitchenAid's customer service, in particular with their Whirlpool Factory Certified Care. In June of 2011, I called KitchenAid customer service about a broken spring for my microwave oven door. They recommended a local certified KichenAid appliance repair shop. I spent $411.67 on replacing one broken spring. Just eight months later in 4/2012, the spring broke again and cracked the glass on the door in the process. This time, the KitchenAid customer care recommended their new company, Factory Certified Care. I was unhappy about the spring breaking again so soon from the previous repair. And I was guaranteed that their own KitchenAid technicians, who only deal with KitchenAid products, provide a stellar repair service.

I purchased a KitchenAid microwave for $784.00 and $102.00 for the extended warranty and both of those were my problem. The microwave went out and I have had to make over 10 different calls and waste over 5 hours on the phone with KitchenAid extended warranty company. At first they refused to cover the oven because they said it was heat related damage. I have to admit that I am not very smart but I do know that a microwave oven has to get hot in order to work! After I called the store I purchased it from and after the repair company called them on my behalf, they want me to accept only 75% of replacement value.

During the cleaning, my oven glass exploded! Also, we have just spent $200 to have the microwave door repaired and this is the second time in five years! This time, it almost fell off. My sister has a KitchenAid and her microwave door did the same thing. Our repairman said he sees this "all the time" with KitchenAid. The oven glass flew everywhere in the oven. This is unacceptable. I so wish I had gone with another oven. This is ridiculous.

I bought KitchenAid built-in microwave oven, model KCMS185JBL, and started to use it in June 2004. For the last year, the turn-table would sometimes stop and hesitate then turn again. Today (6/23/2012), the microwave would run with a rough and loud sound but it does not heat the food. For the price I paid, it should not have gone bad after 8 years. I have had a GE counter top microwave since 1996 (cost $299) and still running with no problem.

As 32 others here have described, my KHMS155LSS-4 KitchenAid microwave turns on in PAN mode randomly after only 1 year of use. I left the door open to prevent it from recurring, but it beeps insistently. I ended up unplugging it. I called KitchenAid and they said it’s a known issue and will dispatch a no cost repairman. Having read the list of complaints here, I think I will start shopping for its replacement anyway. It sounds like this was a very bad model for KitchenAid. We also had the dishwasher door spring break just like others had described.

KitchenAid shiny exterior with cheap guts! My Microwave KBHC109 Superba has broken a door spring for at least the second time and the light went out. Light is inaccessible according to the use and care guide. Guess you just throw it out? We bought the home when a year old and according to the no customer service it was repaired under the original warranty also. Dishwasher KUDD01DPPA O double drawer, the lower when used drains into upper - oh joy! Hoses are clear that are accessible, would rather not pull it out to verify the under cabinet drain hoses are fine.

I'm on a mission to let everyone know how much KitchenAid sucks. They obviously have no quality control on their production. They have no ethics about making a quality product. About 8 years ago, we upgraded our kitchen and bought all new KitchenAid appliances. Since then, every appliance has had issues.

I attempted to cook a baked potato in our KitchenAid over the range microwave (KHMS2040WSS). Please note that using the "sensor setting" was nothing new to me, I have used the "Baked Potato" sensor setting many times before with good results. This last time though went horribly wrong, the potato wasn't baked when I returned, it was charred to a black ash. It wasn't even recognizable as a potato. The microwave safe dinner plate that it was on had cracked into pieces and started to adhere to the glass rotating dish. The rotating glass dish itself fractured right at the center and the plastic pivot almost entirely melted. The white interior was stained dark gray with smoke soot.

Kitchenaid KHMS155LSS-3 has the same problems as everyone else. Microwave will beep restlessly, turn on by itself in Pan mode (definite fire hazard, fortunately we've been home at those times - as far as we know), will lock itself out with F2. Sometimes unplugging will reset it. It has gotten to the point it is not useable most of the time. It originally occurred about a year ago, but all of a sudden cleared up and ran right until about three weeks ago. It's a very bad product, needs to be recalled or have a class action lawsuit filed.

I contacted KitchenAid customer support during January 2012. I had bought a KitchenAid Microwave KHHC2090SWH in February 2011. It had suddenly decided out of the blue to stop working. I had contacted a repair technician and they agreed to pay for his visit. It is now March 14, and after 4 visits, the technician has been unable to fix the problem. He has now removed it from my home and even though I have had to contend with the absence of a microwave for almost 2 months, left me nothing to use in the meantime and no promise that it will be fixed only the confirmation that the company will almost never replace a defective product.

I always bought KitchenAid for my appliances. I considered myself a good customer but right now I'm completely dissatisfied and angry because on what is happening with my Range Oven/Microwave (Model KEMC308KSS01 - Serial XR5013510). I bought it on Nov. 2004. I had the Service Saver Agreement until 2005.

I purchased microwave/hood combo in October 2010, installed November 2010. Unit no longer heats as of mid December 2011. I did not want microwave in the way for holidays so I contacted them in January. The second service call, I was informed element inside turntable had melted. After several more service calls, six all together, my unit has been on my dining room table for almost three months. Repeated calls to Whirlpool/KitchenAid have gotten me nowhere. I maintained that if part of the turntable melted, unit must be defective. I now have to pay $315 to get the unit replaced. They have no concern that I missed work on numerous occasions for failed service calls or that I paid for initial service call. If product is defective, it should be replaced without further cost to me.

Mircowave - It will turn itself off and on. I had to keep unplugging after each use. I say it is a fire hazard which needs to be recalled. Model # is LDS5811ST4.

We just completed installing a new kitchen, with all new appliances, cabinets, wiring, etc. as of December 2011. On February 4, 2012 while cooking a single potato, we looked at the KitchenAid microwave (Model KHMS2040WBL-1 Serial #TR 1 25 10840) only to discover that it was filled with flames. We pushed the stop button and the flames went out. The instructions screen continued to flash "sensing, sensing" until I unplugged the device from the outlet. Upon cleaning the microwave oven, we found that the potato was reduced to a small pile of glowing black carbon, the glass turntable was blackened and cracked, the plastic spindle upon which the turntable sits was about 50% burned away, and the paint under where the potato had been sitting was burned down to the raw metal.

My built-in microwave (KBMS1454SSS) stopped working properly while still under warranty. On advice from the KitchenAid customer service department, I took the microwave to the local "factory authorized" service center where I spent $234.85. I took the microwave back home and reinstalled it, but it still didn't work. I took it back to the local "factory authorized" service center and, after eight days, he told me there was nothing more he could do.

Kitchenaid Microwave Model KHMS155LSS-3 - Turns on by itself. Had it repaired approximately 3 - 4 times. Need to recall. It is a fire hazard. I have gotten to the point that I shut the breaker if I am going to be away for any extended time.

My microwave turns on it's own. This is an extreme fire hazard. I have unplugged it until I hear from Kitchen Aid. Model YKHMS 155LSS-2 Serial # TRT 17 11180. Looking forward to hearing from you promptly.

Two weeks before the warranty ran out on my Kitchen Aid microwave, the unit started humming by itself while it is turned off. I called warranty center and they came in and repaired it. After the warranty ended, within one month, the same loud humming happened. So I called and had a technician come in and repair it.

KitchenAid is the same as KitchenNOaid. KHHC2090S Microwave/Convect is a piece of junk and what is worse is KitchenAid's customer service and extended factory service. A&E factory service is one of their third party repair companies and they are a perfect match for each other as they are equally terrible!

My KitchenAid microwave will run on its own without touching the keypad and will show a code of F2 or PAN. The model number is khms155lss-4 and the serial number is trs5270229. This condition is a fire hazard and should be recalled. I am making a request at this time that this unit be repaired or replaced free of charge as soon as possible. Thank you.

We were newly married and wanted appliances that would last for our new family. I had always thought that KitchenAid was top of the line and it would be worth the money. Boy was I wrong!

This microwave is dangerous--turns on by itself. I called government consumer safety report. I was the first to submit a complaint to government site. More people need to call to get this recalled. KitchenAid won't do anything even though this is the second time it has happened. First time was fixed by them because it’s on first year. I decided to call government site of consumer safety products.

Do I have to give even one star? I would rather have neon or negative stars. I purchased the full range of KitchenAid equipment (microwave, dishwasher KUDS02VR and gas range, architect II). Fortunately for us, we also purchased the extended warranty even though I thought with top end equipment we probably would not need it.

I, like many of the already listed complaints, purchased a KitchenAid Microwave (Model KHMS155LSS-4) as part of a complete appliance purchase in 2006. I had the same issue last year that others have listed about the unit randomly turning itself on. After contacting Customer Service, they escalated my issue and immediately had it handled by the Safety Department that ordered a new control panel and sent out A & E to repair. The unit seemed to be working fine until this past week when it stopped heating food. Everything seems to run as normal but it no longer heats anything.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowe's and they have only lasted five years. Even the refrigerator was cheaply made!

When my microwave was serviced by Prather Services, in Lexington,KY, it was discovered by the technician, that there were cigarette ashes inside the top of the microwave. Also, there was a nut driver found inside the microwave (I have photos). The microwave was operating well, except the door needed new springs. Prather Services took my microwave back to their shop for several months, then returned it, and it did not work at all. They indicated that it worked great in the shop, but now it didn't. They then have tried to make me pay for it.

Our KitchenAid Microwave #KHMS155LSS-4 (manufactured May 2006) has been beeping randomly and flashing the Lock key or F2. Nothing short of disconnecting will stop the beeping. Even after disconnecting the unit, I will power it back up & the Lock key or F2 will appear again & the microwave will not work at all. The beeping will continue for minutes on end. This product is dangerous and after having read the same complaints on Consumer Affairs website, it's a major wonder why it has not been recalled as some consumers have stated that the microwave will suddenly turn on.

Our KitchenAid Microwave #KHMS155LSS-3 has been beeping randomly and nothing short of disconnecting it works. Then I found it running by itself without anything inside. We are leasing out our home and after looking at all of the reviews I am so worried about the house burning down from a known faulty device. This product is dangerous and should be recalled. Is Whirlpool/KitchenAid waiting until someone dies from this dangerous machine?

We have a KitchenAid microwave model # KHMS155LSS-3 that turns itself on by itself. I cannot tell you how frightening that was to discover it running all night. And then when we turned it off, it came on again. We called KitchenAid customer service. They were aware of the problem and offered to replace the panel. However, they should do a recall on this product. We depend on them to let the consumer know of dangerous faults in their products. My wish is to have this product recalled before someone is injured or lose their home due to fire.

The Glass Plate mysteriously melted after the sensor pad had started fading. Has anyone had this happen to them? Neither Whirlpool or Kitchen Aid would offer any help even though the microwave is only a year old.

The tab slots on my fan exhaust grill were broken during a KitchenAid Microwave repair performed by A&E Appliance Service. Neither company will replace the inferior plastic grill that A&E broke. They keep blaming each other and my extended warranty doesn't cover what was termed as a "cosmetic" part. $130 cost plus shipping for me to purchase and replace, or leave the expensive microwave without a grill cover?

We have a KitchenAid KHMC1857WSS--0. We purchased it on 1-29-10; it was delivered on 2-14-10. It first quit working last 12-29-10. I was using the "Convect Roast, auto mode, pizza," when it went out very near the end of the cook time; about 15 minutes into the cycle, it blew the fuse. We called and they scheduled service for 1-3-11. They replaced the fuse and said it worked.

Our KHMS155L KitchenAid microwave would just turn on by itself. Luckily, the two times it happened (twice in two days), we were home. I can't even imagine what kind of damage could have been done with it, on and unattended for a long period of time. My husband called the KitchenAid Customer Service number in our manual. He was told that he would have to pay for the part and labor (over $200). I then read through this website and called the Whirlpool safety line at 1-800-331-7456. No problem. They mailed me a new panel and set up a local service repair. No charge to me for parts or labor. Thank you, Whirlpool!

We purchased our KitchenAid Microhood KHMS2050SBT in Dec. of 2007. It was installed Jan. of 2008. Until recently, we have enjoyed using this unit. However, two weeks ago, we set the timer (no heat setting) for 40 minutes and in about 25 minutes, I noticed a burning smell. We know the microwave itself was not on. I followed the smell and it was clearly coming from the microwave and getting more smelly by the minute. I did not check the controls read-out, I just quickly opened the door to see what was going on.

We paid more for buying American to get better products (dishwasher, microwave oven, cook top) and got average products. It appears the bottom line is what is important to them- "Promise what you have to {to get the deal} deliver what you can {after the guy has given you his money}".

I experienced an issue with our KitchenAid hood microwave in July because it was not heating. I called KitchenAid since the microwave was less than four years old and was what I thought to be top of the line from a reputable company. They gave me A&E factory service to come out for the repair. On the first visit, while working on the microwave, the technician sold us a service warranty for $40 adding that there would be no additional charges other than the $129 service fee and that he would have the microwave running again. He said that he found the issue, ordered the parts, and was going to come back a week later to perform the service work.

I purchased an all new KitchenAid appliances in 2006 and have had major problems with them. The microwave was a fire hazard because it would randomly start on its own with nothing in it. A service technician was out several times to repair it (three trips in all). Now, the electric range (Model: KESA907PSS02) is not working again! We had the electronic range control and the touch pad replaced within the first year. They were covered under warranty. The same problem occurred this month and KitchenAid (Shari) will do nothing to remedy the problem. The cost to repair the range will be well over $450.00 if we have a technician do the work.

I just came in the house after spending about an hour and a half mowing the lawn. To my surprise, the KitchenAid Microwave (Model KHMS155LSS-3 Oct 2005) was running by itself. I tried to turn it off using the buttons, but none of them worked. I ended up opening the door and unplugging the unit to get it to stop running.

We have a KitchenAid Range Hood Microwave model KHMS155LSS-2. It starts and stops on its own. Now, an F2 code is popping up and then PAN. I called Whirpool safety at 800-331-7456. It is a known issue and they are sending the part and someone to fix it free of charge even though I bought the microwave in September 2005. Way to go KitchenAid and Whirlpool!

I've had the KitchenAid microwave for less than 5 years now. For so many times that I would try to heat something, it comes up no hotter than it was when I put it in. This happens a lot.

Just contacted Kitchenaid regarding my microwave (KHMS155LSS3) turning on by itself. They will cover parts & labor to fix it. Be paitent as I was on the phone for 2 hours but received a satisfactory resolve so far. Hopefully this will correct the problem.

We are having the same problems as others with the Kitchenaid Microwave Hood Combo (KIHMS155LSS3). We own two units (one at lake cabin & one at home). The cabin one was running when I returned after being gone for 6 days & the only way to shut off was to unplug it. It was not used or plugged in for three days. Then last night at 1:20 am I woke up to it beeping and the control panel read 5:42 & it would not cancel so I had to unplug it. When I heard about this a year ago I started unplugging my cabin microwave whenever we were gone. I'm frustrated & will be contacting Kitchenaid even though others have said it will do no good.

We bought a Kitchenaid KHMS155L Microwave/hood combo as a part of a kitchen appliance upgrade in 2006. A week ago, the appliance started to turn itself on, reading "pan" on the control module. If not unplugged, it runs in a continuous loop.

I have had all the same issues reported here from other consumers. F2 error, constant beeping, keypad locking up, microwave turning on by itself, and even the microwave not heating when I could get it to finally work. But, all I had to do was simply call Whirlpool's Safety Department at (800) 331-7456, leave a brief message regarding the issue, my KitchenAid microwave hood combo model (KHMS155LSS4) and the serial no.

Same issue as many others have reported. Our Kitchen Aid Model KHMS155LSS-4 Microwave starts on its own. In our case, the microwave started up in the middle of the night. Fortunately, we heard it and investigated before experiencing a complete meltdown. We now keep the unit unplugged and are looking to replace it. Kitchen Aid should own up to this problem that so many have reported. Full replacement of unit is approximately $500.

This microwave was installed new in 2006 as part of an appliance "upgrade" package. After two years, it started turning itself on in the middle of the night and we would unplug it. Now, we never leave the unit unattended or unplugged. Fire hazard. This product needs to be recalled!

Same as many others, model KHMS155LAA-4 starts on its own. It is very dangerous and a fire hazard. Don't buy KitchenAid ever. From what I read here, they have not owned up to the problem.

I have the KitchenAid microwave KHS1SSLBL-3 and it turns on by itself. The microwave is 4 years old, and is very seldom used. I have to get rid of the microwave, which cost $500 and to replace it, it will cost me about $700 in a GE Product.

This is the second Kitchenaid appliance that I have had malfunctioned by turning itself on.

I have the KitchenAid microwave with hood combo. It turned on by itself and started a fire. Please unplug these units when not in use. They are going to kill someone someday. It had caused me economic damage; not sure yet, the insurance adjusters are determining that now, and also physical damage. I had animals who were in my home at that time. They are at the veterinarian's office now.

I purchased a KitchenAid Microwave Hood Combination Model KHMS155LSS4, about 5 years ago. At the time of this major remodel, I also purchased other KitchenAid appliances. This above microwave turns on by itself. I have to unplug it to stop it from running on its own. This is a very scary situation and a fire hazard one. Why has this model not been recalled? I am going to replace the unit, but am afraid to purchase another KitchenAid appliance. I have had no satisfaction contacting the reputable appliance store I purchased my appliances from.

The grill vent of the KitchenAid microwave hood combo (model #: KHMS1850SSS0) fell off unexpectedly 1 year after installation. On top of that, the fan is extremely loud and is not really able to pull the air up through the vents. Now a replacement part has to be purchased due to poor/faulty construction.

I bought all new stainless steel appliances for my kitchen in 2006. The range and microwave, both are KitchenAid, and had to have both of them fixed. Of course, it was right after the year warranty was up and I didn't buy the extended warranty. It is the 4th time I had the oven fixed do to service telling me a mouse got into the circuit board and made its little nest and peed and pooped on it. We do get mice every winter from the fields around our house, but I find it hard to believe that this happens around the same time I use the self-cleaning. I asked the service man if there's been anything due to using the self-cleaning having a glitch and he had never heard of anything.

I am looking to start a class action lawsuit against Kitchen Aid/Whirlpool, for the constant F-2 problems that myself, and many other people are having with Microwave model # KHMS155LSS-3. It's time they become accountable for such a dangerous malfunction. I just hung up with a Whirlpool tech, and they had the audacity to tell me that I am the first person who has called and complained about this issue. Maybe they should check ConsumerAffairs.com for just a few reviews on their product. Anyone interested in getting some justice can email me at **.

We own a KitchenAid microwave-hood combination (model KHMS155L) that is less than 5 years old. Like the hundreds before me, it started operating on its own, locking and unlocking itself and beeping. It, too, showed an error code of F2. I called KitchenAid and claimed this as under the 5-year warranty. To their credit they arranged for a technician to come out (at my cost of $49). Sure enough the control panel has to be replaced. That will cost an additional $161 in labor. KitchenAid did authorize and are willing to pay for the part; however, I feel this is a defective product and this oven panel should have been recalled. I plan on taking it up with them again after the repair is completed. The cost for the consumer is $210 if KitchenAid authorizes the part.

Kitchenaid KHMS 155LSS-3 microwave turns on by itself and shows various clock and F-2 notices without the ability to fix as repair suggests. The machine turning on by itself, beeping, with failed controls is a serious problem. I am shocked by the dangerous listings on internet for this model and the manufacturers failure to respond. Consequence is loss of unit to protect from fire in house.

I have a microwave/oven combo that had the membrane switch went out in. The part has been on back order for 6 months now. The appliance was produced in August of 1999, so this tells me that the Kitchenaid brand has a life span of 10 years. Before this incident, I purchase a Kitchenaid refrigerator and stove top based on the reputation of being top of the line. Never again will I purchase this brand. Brands like Frigidaire costs a fraction of the price and last twice as long.

My KitchenAid microwave model KHMS155L (2006) also started beeping then the display showed "F2" and it stopped working. I did the same thing as the previous owner and unplugged it, but it still doesn't work. I too, am worried about the other reports showing the microwave starting on its own.

I purchased a new KitchenAid microwave from Best Buy a couple of years ago. Several months ago, it started to display F2, beep a few times and beep again a little later. The microwave is then inoperable and the only thing I can do is unplug it, wait for a minute or two and replug. Then, it works okay until the beeps come back. It also started to start by itself. I read all the problems people are having with this make and model. This is a fire hazard and it should be recalled (Serial #: TRS40 3901 / Model: KHMS155LSS_3).

My KitchenAid Microwave Model KHMS155LSS4 (2006) started beeping then the display showed "F2" and it stopped working. I have unplugged it and it will work for a short while then it will stop working again. My main concern is how many postings I have found on this model where people are reporting that when this happens the microwave can start on its own which is a fire hazard. KitchenAid claims they do not have reports of this? I am concerned about the safety of this product. Why has there not been a recall?

Last night we were awakened by our microwave. It had turned on by itself. There was no way to stop it other than disconnecting the power. We fear an electrical fire may occur in our KitchenAid Microwave model KHMS155L SS-3. We're concerned that this could have escalated and resulted in a house fire had we not been home. We are afraid to use it! These units should be recalled!

The microwave turns on by itself. If I was not home, it may have started a fire. There was no way for me to turn it off. I had to go to the panel and turn the breaker off. It's not that old. I’m very afraid to turn it back on.

Four years ago, we bought top-of-the-line KitchenAid microwave and stove. Both have had to be repaired several times at our expense. The latest was the microwave, which started coming on by itself, running for two-and-a-half minutes, then turning off. After a while it would repeat the same thing. I had to unplug it for fear of fire. The company we bought it from came out and checked it and said it needed a relay, which costs $242 plus service call. Over $300 for a microwave that costs $500. Today we ordered GE. We'll throw the KitchenAid piece of crap in the garbage.

We purchased all KitchenAid appliances through the builder of our condominium. These appliances were considered "upgrades". What a joke! The first appliance we replaced was the dishwasher. It was so loud you could not carry on a conversation while it was running. The second appliance we replaced was the stove. It, too, was extremely loud when there was something baking. It was a combination convection oven/regular oven. I never used the convection part, but you always heard the noise as if we were using the convection oven. Now the microwave is acting up. It seems this particular model is prone to starting up all by itself. The model number is KHMS155L. I believe there should be a recall based on all the complaints for the same issue with the same model. After forking over some serious dough for these alleged "upgrade" appliances, we have been forced to go out and buy all new appliances all over again.

We recently bought a KitchenAid built-in microwave/oven (Model: KEMS378SSS04) to replace a 20-year old GE model (no longer available). We picked this model because it looked like the best of less than a handful of possibilities with this narrow width. The problem we have is a significantly underpowered microwave generator. We had the KitchenAid recommended repair person out and he was able to boil a cup of water in a minute and a half and he pronounced the microwave within tolerance. So we are left having to run the microwave about 25 percent longer than with our $85 countertop model from Walmart. The only loss so far is microwave popcorn. We still have not learned how to pop the high percentage of kernels that we have become accustomed to with other microwaves.

I bought a new KitchenAid oven/microwave unit in April 2010. The model number is KEMS378SSS04. After about one month of use, the control panel went blank. It came back on again, but after a few hours it went blank. This happened three times. The last time it went out was two days ago and since then it has stayed that way. I called KitchenAid and they are sending a representative from "AE Factory Service" to fix it. After what has happened and reading all the problems people are having with KitchenAid ovens, I feel very uncomfortable using mine.

I purchased the KitchenAid microwave (model KHMS155L) along with all other KitchenAid appliances when we built our house in 2005. There were no problems until June of this year when the microwave suddenly started to run on its own, which I was able to stop. I assumed my husband or daughter mistakenly did it until I saw on the news (9/15/10) that the same thing happened to others. I am afraid to use my microwave. I hope they fix/recall this machine!

The oven is a KitchenAid microwave hood combination (model KHMS105E WH-0; manufactured, January 2000).

I have a model KHMS155L microwave that all of a sudden, started turning on by itself. This is definitely a hazard and should be recalled.

The Kitchenaid microwave #khms155lss2 was purchased on November, 2005. Since June 2010, it has been malfunctioning: locking by itself, starting cooking and defrosting programs on it's own, beeping uncontrollably. Sometimes, the only way to cancel or stop it from running is to pull the plug. Many times the F2 has appeared in the display after it runs through the cooking programs (which has started on it's own). Basically, I'm deeming this product unreliable and unsafe.

We have the Microwave Hood Combination unit, model KHMS1555L SS-4. We installed it with other KitchenAid appliances when we rehabbed our kitchen in 2006. A few months ago, we had a problem with the F2 error code. We unplugged the unit for a few days, and it seemed to be okay. However, now the unit is turning itself on! We found it running one morning! We had to unplug it to stop. Now I believe we are stuck.

We purchased a Kitchenaid Microwave Hood Combination Oven on 10/12/2006. The manufactured date on the product reads September, 2005. We did not even install and start using the product until July, 2008 (when we renovated). Therefore, we were only using the product for approximately 1 1/2 years before it began to malfunction. It first started with an F2 error message. It began to turn on and off by itself. Finally, it stopped working altogether and beeped every 20 seconds consistently with a code that read enter clock.

On July 27, 2010 my Kitchenaid microwave (purchased July 2006) turned on by itself flashing Pan and F2 Error, like all the other complaints I have read on this page about this brand of microwave. I didn't experience the issue with overheating, but I was concerned enough to unplug the microwave permanently. Having read all of the other complaints, I have become truly upset at the money wasted for a machine I hardly used. I can also add that the vent grill falls off which started two months ago (May 2010). Needless to say, I will purchase a new microwave, but considering the parent companies are either GE or Whirlpool, I'm not sure which brand to purchase.

Out of warranty KCMS185JBL-3 KitchenAid microwave sometimes turns itself on when door is opened. Sometimes it works correctly and sometimes comes on when bumped. Most often, it fails when start-up is attempted. This seems dangerous to me. This is just a note to alert others of this potentially dangerous problem.

I am an HOA president of a 327-unit complex that installed the KitchenAid microwave hood combination (model # KHMS155L). The building was completed between December 2006 and February 2007. My microwave has already cost me $127 to fix once. Being in real estate, I manage a few other units in the building. One of my tenants reported the microwave won't turn off and she has to unplug it. As of yesterday, my microwave now beeps and displays F2 and the clock no longer works.

Last night I walked into my house to find an electrical fire in the panel of a KitchenAid Microwave Model KHMS155L SS-1. I was able to disconnect the power, and the panel fire went out. I had to remove the unit from the house due to the smell of the burned-up electronics. I'm concerned that this could have escalated and resulted in a house fire had I not come in when it was occurring.

I have a KitchenAid Microwave/Hood Model KHMS155L; it’s 3 years old. The unit started by itself in high power mode and ran continuously until discovered. I could not stop it. The control panel did not work. The opening door did not stop the unit. I had to remove power via remote power switch. The unit was very hot. It was potential fire hazard and extreme safety hazard for anyone sticking hand in the unit during this condition. Reading other complaints, KitchenAid supplies parts but not labor. Repair exceeds the cost of the unit. This unit is not safe. It should be recalled.

Kitchen Aid microwave/hood KHMS155L8S-4 is possessed. Starts by itself in PAN mode, beeps, F2 error code will not respond to keypad cancel until unplugged. Apparently, an ongoing problem, add mine to the list of defectives. This is a real fire hazard.

Kitchenaid microwave KHMS155L55-4: This microwave has been turning itself on and going into Pan Mode. We found it on and running this morning, extremely hot as there was nothing in it. This has got to be a fire hazard! Kitchenaid is aware of this problem as there are many many online complaints about this problem. It should be recalled and fixed, before someone dies in a fire. No damage yet, but at some point, may cause a fire, but it's sure wasting electricity turning itself on every few minutes.

I purchased a Microwave/Hood Combination back April 2006, Model KHM155LBL3. Up until this week, it worked well. Minor flaws like the vent grill falling off, but other than that, it's fine. However, this week, the display kept changing from clock to the time of day and beeping like crazy. Then it would get an F2 error. I called the company and they told me to call one of their "authorized" service people. Repair Service quoted $261 plus tax to fix. Stated they believe it is the "control panel" that has the issue. I paid $273 for this unit. Does it really make sense for them to charge the same amount to fix it?

We purchased a KitchenAid Built-in Electric Oven/Microwave/Convection in 2005 (Mdl. KEMC308KSS04). Cleaning the oven after each use eliminates the need to use the self-cleaning feature. Recently, I chose to use the self-cleaning feature for the first time which I interrupted the full cycle because the wood cabinetry surrounding the built-in oven became alarmingly hot. I called KitchenAid 800-807-6777 after not response from their website KitchenAid.com.

My KitchenAid Microwave turned on by itself, then displayed PAN, then F2. Why doesn't KitchenAid recall this junk?

The KitchenAid microwave model KHMS155LSS-4 turns on by itself and doesn't work. The buttons on the keypad are totally unreliable and unsafe. Keep it unplugged. I called KitchenAid and they will replace the keypad the second time. This happened last year and it was the same problem. They won't replace it, only will repair. It’s a real safety hazard. It should be recalled before fire and deaths.

I will never purchase KitchenAid again. When we moved into our new house, we outfitted our kitchen with KitchenAid and the laundry room with Whirlpool. Every appliance has now failed. First to go was the fan motor in the microwave that breaks up the waves to prevent hot spots (two years). Next, the computer board with power relay for the convection in the range went (five years).

The KitchenAid Microwave model#KHMS155LSS4 is possessed. F2 & Pan is read on the display. Consumer is unable to "cancel" and had to unplug for family safety. When left plugged in, on 4/9/2010, I came home to microwave running for constant 3 minute intervals until unplugged. KitchenAid electrical issue is a waste of electricity and home energy. KitchenAid is lucky no one has been killed in a home fire. This microwave which has been noted by other consumers to have this known defect is a huge liability.

Our KitchenAid microwave started by itself and could have caught on fire. There are lots of consumer complaints on these units. I caught it in time but it could have resulted in a house fire!

This microwave oven is a real defective product. One day it works and the next month it won't. It stops working and starts up all by itself it in the middle of the night! This is a very expensive product, twice as expensive as other similar ovens and was not worth the money.

We purchased the KitchenAid Superba microwave in March 2006. The hinges have been broken and been replaced several times as a result of a design defect and inferior materials. I am an attorney in Bohemia, NY and I plan to file a lawsuit. If anyone has had similar problems with their KitchenAid microwave and would like to join my suit, contact me at ****.

I have the KitchenAid Microwave Hood Combination Model KHMS155L and it has been turning on all by itself and getting very hot during the middle of the night. It displays an F2. I have unplugged it and reset the time and again it turned itself on. I hope that this becomes a recall because it is very dangerous. I believe that this could cause a fire.

The KitchenAid stainless steel range microwave (model YKHMS155LSS-1) was provided by the condo builder in a brand new unit in 2006. Last week, while watching TV, the microwave turned on by itself and starting heating up. It would not turn off and we had to unplug it. We plugged it in again to see if it would continue, and it started again on its own in the middle of the night. A message “PAN” came on as the microwave heated up. Due to safety and fire concerns while we are at work during the day, we have left the microwave unplugged. I called the 1-800 customer service line as the safety dept number is not available.

When we built our house in 2005, we purchased all (all) KitchenAid appliances, i.e., washer, dryer, dishwasher, refrigerator, cooktop, and microwave/oven (wall unit combo), because we were told it was "superior", yeah whatever. Hundreds of dollars in repairs later, my microwave is not working again within an 8 month period. And it isn't just the microwave that has gone out, the ice maker (twice), the dishwasher, etc. KitchenAid did send someone out (no charge) last year to repair the microwave after I complained. But that doesn't help when the stuff is broken constantly.

We purchased a KitchenAid Superba Microwave and wall oven unit (KEMC308KSSO) in 2005 when doing a kitchen remodel. The unit has a drop down microwave door that matches the oven. The problems started when we would remove hot items from the microwave while wearing a long sleeve shirt, sweater, bathrobe, etc. There are two plastic pins that stick up on the door when it is open. These I believe are used to trigger a switch when the door is closed to allow the oven to be used. Well, these plastic components catch on your sleeves causing hot liquids of foods to be spilled onto the door and all over your hands or body.

The KitchenAid appliances that we purchased have been nothing but trouble and have cost money for repairs. They are defective! A microwave should not quit working 2 times in less than 4 years! The oven should not break down 3 times in 3 years! They have very poor customer service. They are not covered under warranty! We replaced all of our appliances with KitchenAid, thinking that these were superior appliances.

Our microwave was installed on our new home. It has a manufacture date of January 2006 with a 5-year warranty on electrical and touch panel. Touch panel does not work and has been on the blink for some time. It beeps until I disconnect the electricity. In reading other's complaints, this is a common occurrence. I have called a repairman.

My KitchenAid microwave (Model number khms155lss-3 and serial number trs4139789) is defective and dangerous. It beeps, and an F2 error message is displayed. It comes on and goes off on its own. I cannot use it.

We have a KitchenAid wall mount oven and microwave (Superba Built-In Electric ConvectionOven) that was installed when we built our home in 2006/2007. Unlike the stand alone KitchenAid oven that we had in our previous home for 9 years, this one does not have a cover over the temperature probe connector. As a result, or so we have been told by several repair persons, particles generated during cooking are free to flow into this female connector and "gum" it up. When that happens the oven senses a probe being present and won't allow you to continue cooking without entering a probe temp or removing the probe - which is rather difficult to do when there is no probe in the connection.

I have a KitchenAid Microwave Model# KHMS155LSS-3, that came on by itself when no one was home. My wife returned after being gone for about 5 hours to find the microwave running. We have no idea how long it ran but it was extremely hot and noisy. I called KitchenAid Customer Service and reported the incident and was scheduled for a visit by a technician from A&E. The tech arrived on 10 Dec. 09, and diagnosed a burned out magnetron and diode. I was charged $129 for his visit with assurances that if I had him back within 30 days to do the repairs, there would be no further service fee.

The KitchenAid microwave that I bought, model KHMS155L, has become a safety hazard. It starts all by itself in "pan" mode. It also started by itself with F2 on the display. Luckily, we were at home when it happened. I believe that if we had not turned it off, it could have very possibly started a fire. The microwave was very hot and getting hotter. It is now unplugged and useless. At the very least, KitchenAid should issue a recall on this dangerous product. Better, they should issue a recall and refund the money. I paid top dollar for what I thought was a superior product. Hopefully, some of our consumer protections will come into play.

On May 30, we purchased nearly $9,000 worth of KitchenAid appliances for a kitchen remodel (fridge, dishwasher, cooktop and oven/micro combo). The appliances were installed June 30. On August 22, the microwave quit. It looks like it's working except nothing gets hot. On Monday, August 24, I called KitchenAid. I was told A&E Factory Service would be here between 8 and 5 on August 31 (that's one week). I took the day off and they called at 1 in the afternoon saying they couldn't make it until Wednesday, Sept 2 (9 days) again between 8 and 5.

Microwave/Range hood KHMSLSS155. I purchased it 3 years ago. The cover panel over the microwave has fallen off so much I can't get it to stay on. It is held on with plastic tabs that have disintegrated. I shudder to think of the replacement part cost (if there is a replacement part). We also had to replace the control panel after 2 1/2 years, circuit board was fried. Other than the dishwasher, KitchenAid makes junk. I would never buy it again and badmouth them every chance I get.

We have the KHMS155L microwave hood. It starts by itself in pan mode. We were lucky we were home. The unit got extremely hot. Not programming the clock does help. It's not a safe product. We will be replacing it (not with a KitchenAid).