KitchenAid Refrigerators Reviews

We purchased our Kitchenaid Refrigerator, model # KFIS29BB with great excitement in January 2014. We had done our homework, looked at many fridges and were confident in our choice, having owned wonderful Kitchenaid appliances before. Right away I noticed that it seemed to run a lot, and seemed louder than would be right. Ironically we had also purchased a Kitchenaid Dishwasher which is among the quietest in the industry. By August, the icemaker stopped working. It was under warranty, so the repair team came out. This required two visits, one to diagnose and one to actually repair. On repair day, it took two men four hours. They removed every shelf and bin and replaced the compressor and the evaporator. The repairman confided that he had fixed quite a lot of this particular model.

Purchased in April 2013 in BrandSmart USA, model as per attached photo (french door) began showing signs of ice in the back upper left corner. A continuous noise (zzzz) non stopping, louder by the day until I called BrandSmartUSA service. One technician came and, after taking out the lower big drawer and removing the interior back cover, found a ball of ice covering the upper part of the evaporator. He removed the ice and said the evaporator needed to be changed. A few days after, he came back with a fan. Looks like his service experts didn't agree with his assessment and changed it to change the fan.

Side by side 2005 model - LIGHTLY used fridge, 2 adult household; suddenly stopped cooling! Seasoned repairman diagnosed main control board of computer failure which he said is COMMON so they have discontinued the model & carrying the part (MADE IN CHINA) only assembled here. Hopefully I will be getting part for ~$175 inc shipping from Sears (Whirlpool part). Do Not buy HIGH end products. They are overpriced & not any better. Found the same experience with Thermador microwaves - true planned obsolescence!

We purchased a kitchenaid refrigerator, model KFCS22EVMS6 from Sears in 2012. We have had nothing but problems with the refrigerator section.... loud noise, freezing food and most recently not cooling. Temperature will not remain at the recommended setting of 38 degrees (changes automatically to 59 degrees and higher). We have had at least 4 service calls on this refrigerator. Just called tonight due to the non-cooling issue and cannot get an appointment until October 27th. The previous service technicians refuse to state our refrigerator should be replaced by Kitchenaid. This is our first and last kitchenaid refrigerator we will ever purchase.

We filed for service on our extended warranty plan on 9/9/2014. The service tech took 10 days to come to our home only to state he would need to come back. 10 days later he returned to say he did not have sufficient time to make a repair. 10 days later he returned to take the frig to the shop to locate a "freon" leak. On 10/14/2014 he called to state he could not repair the frig and was turning it over the Whirlpool customer experience center and gave me their number to call. A day later they tell me it should have been filed with the extended warranty claims division (Federal Warranty Service Corp). I called the Federal Warranty Service Corp and they said the tech had to file the report. I called the Newport Appliance Service (the tech's company) and they have no idea.

Re: "The factory in Japan was wiped out by the tsunami and the nuclear power plant meltdown complicated it". Kitchenaid (Whirlpool) are telling hundreds of consumers they cannot provide a critical component -- main control board -- necessary to repair a frequent problem with their refrigerators. In my case we have a 42" built in, side-by-side, panel ready unit KSSO 42QMB02 purchased in 2007. The "panel ready" descriptor simply means we had it fitted with the same wood paneling we used for our cupboards. The board is failing and it's causing the unit to freeze up with loud fan noises accompanied by disturbing clunks and thuds. It's a matter of minutes or hours or days before it fails entirely. This is a problem reported by others on this site. Worth mentioning is that this is a top of the line refrigerator/freezer that cost between $5,000 - $6,000 not including the paneling.

We have had a #kitchenaid fridge for 2 years now. The service techs from #PoirierSalesandService have been here at least 4 times. Each time I asked that they replace the fridge, and each time they elected to "repair" it, stating that my "fight was with KitchenAid, not Poirier", despite the fact that they sold it to me. We recently noticed a leak coming from the fridge that has now damaged our cabinets and floor beyond repair. The technician said that "there's a crack in the drain pan which you couldn't have caused, meaning that it has been there since the fridge was installed". We have an 7 month old baby girl, and now have mold growing from where the unit was installed. Poirier has at least agreed to file a claim with their insurance to address the cabinets and floor. This is however, apparently of no concern to Kitchen Aid as they have told me that "replacing the unit is not an option". I urge all of you reading this to not buy from a company like Whirlpool/KitchenAid, who clearly disregards the well being of their customers, for the sake of profit, and as such chooses not to stand by their product, post sale.

We bought a brand new KitchenAid refrigerator in April 2006 ($4300) and the main control board went out and they do not make the replacement part. We have been without a refrigerator for 3 weeks and still have no idea when we will have it fixed. The repair company says they have to find a circuit board to have it overhauled. It is unbelievable that Kitchenaid stopped making a major part that control the entire refrigerator.

After three weeks of downtime, awaiting parts and service, the initial problem was finally solved. The original evaporator was not properly insulated at manufacturing and developed pin holes which led to leaks in the refrigerant and loss of cooling. Another unrelated problem was a faulty control panel. Both were replaced.

We purchased a Model KSC23C8EYY side-by-side KitchenAid refrigerator in November 2012 for over $2,499. Immediately we noticed that it was loud and often made strange noises. We tried leveling it precisely, but nothing made a difference. Sometime in 2013, we noticed that water had been leaking behind the refrigerator. We called the factory service people recommended by KitchenAid. They came out and replaced tubing at a cost of over $250 and said that it was not covered under the warranty because it had been installed incorrectly.

Just thought I should chime in that we had problems with both our Microwave and a 48" counter depth Refer. The microwave just stopped working. Had Sears out for repairs, they came out 5 times, couldn't fix it, and we ended up finding one in a Sears outlet and replacing it. It was maybe 7 years old. The compressor went out on the refrigerator. Repairman fixed it, it worked for two weeks and then stopped cooling sufficiently again. Repairman came back out, ran tests, said system was blocked, replaced the filter/dryer, and it has started working again. I was told that KitchenAid has had a rash of problems with the filter/dryer units.

I purchased several KitchenAid appliances from a local retailer at the end of May. These appliances were purchased over other brands specifically because of the Invitation to Savings promotion that was being run at that time. I attempted to fill out the form shortly after purchase but did not have serial numbers, so I did not complete the registration. Our appliances were delivered two months later, but I became very busy with work and family obligations and did not get around to filling out the form until September, when I noticed that the form was required to be postmarked by July 30th in order to receive the rebate.

We bought a French door freezer on the bottom lovely refrigerator. 11 months from purchase it quit making ice and would not keep things frozen. The repairman replaced all of the parts in the refrigerator. It was as good as new. Yah right. Now six weeks later it is starting the same thing. I just called and demanded we get a new refrigerator. Oh they can't do that, they only repair their screw ups not replace them. I would love to get a class action lawsuit going. We spent more than $2000 for a piece of crap. I know reading other problems that others have spent much more. The company that is ruining the KitchenAid name should be put out of business. They used to be a high end appliance. Give me your thoughts. Thank you.

We bought a brand new KitchenAid 29 cu. ft. French Door Architect Series II and it would not work right from day one. The ice maker is a joke and the freezer will not cool... Our ice cream was liquid by morning time. Luckily we didn't put everything in there after we thought something was off about the freezer. WHY in the WORLD would KitchenAid sell such a piece of junk to their customers. I bought this thinking it would be good quality, but all I have is headaches. I hope I can just return this and get something else...SOON!!! I would love to know if there is ever a lawsuit over this fridge because I would sue-that's how bad this fridge is.

We built a house and, after speaking to our appliance salesperson, purchased a new Kitchenaid refrigerator. After four months, we noticed rust appearing all over the front and sides of the unit. When we contacted the salesperson, he said to contact the manufacturer since it is under warranty. It's not, apparently the rust is considered "cosmetic" and thus not covered. The tech who came out said he would not buy one, he sees this all the time.

One year and two months after purchase the refrigerator needed a new compressor, evaporator, etc. It was not cooling the freezer drawer. Certified repair required two visits to diagnose and then make the replacements. We were treated very poorly by the tech. Who refused to state if the repair was successful only saying let's wait and see. Over two hundred dollars’ worth of food spoiled. Compressor runs non-stop. Not sure if problem was solved and concerned that more problems to come. Disappointing experience that was a huge inconvenience.

We purchased this dishwasher in December 2013. We immediately noticed that the dishes on the top rack and in the utensil tray were coming out dirty, in some cases dirtier than when they went in. In particular, the coffee cups had a baked on residue of detritus that meant we needed to wash them by hand after soaking for a while. We contacted the vendor, Corbeil Electric, who referred us to Whirlpool to get the dishwasher repaired. We had a repair done in January 2014, which did not fix the problem although it was better. We had another repair done in about March, and we waited for a new piece for more than a month. The problem recurred in the summer, and we had it repaired again (same piece replaced) in September. 1 week later, the same problem is still happening.

Since our purchase of the KitchenAid, model KSSC42QVS04, 42-inch built-in refrigerator, the ice bucket and dispenser freezes up and/or leaks. We called KitchenAid AND the retailer's service departments. They came out and played with it for a while. The service tech basically said it was a design flaw and nothing could be done! KitchenAid and the retailer, Pacific Sales, owned by Best Buy, refused to do anything!! We've purchased a $9000 lemon. Please never buy KitchenAid or shop at Pacific Sales... You'll be sorry!!! I will be filing a lawsuit against KitchenAid and Pacific Sales.

Kitchen Aid Refrigerator KBFS22EWWH5. This is the second time our frig has frozen up. The first time the inside water stopped working then it worked again but the ice maker stopped working. $125 to have the ice removed. This time water leaked to the bottom of the freezer and onto the floor. Repairman is here now and has just taken the freezer apart to break up the ice AGAIN.

We purchased the KA model KFIS29BBMS02 in December 2013. We noticed it was rather noisy but we were told that refrigerators make 'some noise'. We have already had technicians out 4 times. They have replaced the evaporator fan motor on July 25 for a 'flapping' noise. That noise is still present. We have a high pitched whirring noise that happens a few times each day. We have found out the mostly constant humming noise is the compressor, as it is always running. We have been told at today's appointment that the compressor needs to be replaced since it is apparently leaking Freon and will hopefully keep working until the repairman can get the part - which is on back order because so many have needed to be replaced!!!! We have also had to replace the touch pad control panel as it popped out of the front of the fridge! After 9 months, we are still unsatisfied with the refrigerator and the KitchenAid brand. So disappointed.

In our conversion to stainless steel we decided on KitchenAid. We got a bundle deal and purchase three appliances from Lowe's and, though I normally never do, I purchased the extended warranty. The microwave (MODEL # KCMS1655BSS) quit working within the first year, still under factory warranty. They brought a new one and out of the box, it did not work! They brought another one and it is still working. Shortly after the first year the oven (MODEL # KEBS179BSS00) was not able to consistently get over 400 degrees. After about 6 service calls and replacing two circuit boards and a temp sensor, it appears to be fixed.

11 months into the purchase of our KitchenAid French Door Bottom Freezer, water started leaking onto our NEW hardwood floor, from the bottom of the freezer. Because of how new this was and no VISIBLE problem, we assumed it was an ice cube that dropped out, or something from the filtered water spout on the fridge. At 12 months, we investigated further and noticed the ice build up on the bottom of the freezer. The water was coming from here. The warranty on this had expired, of course. But, who could imagine that a pricey refrigerator such as this would only last 1 year? We got this repaired at our expense thru a certified dealer, so any other warranty would still be valid.

Bought the Kitchen Aid French Door Counter Depth (Model KBFS20EVMS9) from Lowe's in Feb. 2012, and the 4 year extended warranty. It just started leaking on the floor, had the drain tube replaced. Leaking stopped but freezer is STILL forming ice inside. And I have no water feature or ice cube maker so I don't understand what the deal is. Maybe just a shoddy product? Another service call is scheduled. I get a feeling this isn't the last of it. I may end up hiring two strong guys to haul it down to Benton Harbor Michigan and dump on their front doorstep.

KitchenAid Refrigerator installed on July 17, 2014. Had repairman out twice, still have same issues with frost free fridge freezing up even after gasket replacement. Second repairman also found separate issue with moisture around ice maker in fridge. Still having same issue after gasket replacement. Microwave/Convection Oven--Needs whole new circuit board and touch pad. Have been without use of microwave for two weeks and no time frame on when replacement parts will be in. Any one interested in a class action lawsuit against KitchenAid?

KBLS19Ktms1 - My wife and I purchase the above refrigerator and from day one we had a noise issue, clogged drain tube which causes leaky water situation every day. I did some research and apparently I'm not the only one having a problem. The internet is loaded with complaints for these product. I've had two repair call - both cost $125.00-150.00. I've complain to KitchenAid, however they just pass me off as a non-valued consumer. I've reported them the BB and will no longer purchase their product and I would strongly recommend not to purchase any of their products because of inferior design workmanship and customer support.

Purchased in September of 2003. We have had the compressor replaced in May of 2004. The condenser welded due to a leak in August 2014 and now coming out this week to repair the ice maker. After going with what we thought was a superior product and styling now having a BIG disappointment. We have made the call to their consumer department four times and like everyone who I have read about just getting the "I'm sorry" routine. Their idea to solve the problem is they ask if we bought the extended warranty. I do not feel this is the solution for the problem. They should be the one giving the extended service contract to the consumer since they know they have a problem. We spent $2850.00 for a refrigerator that is not of quality representing Kitchenaid. I currently am at work writing this review and have my receipt at home and can scan and forward to you.

We recently bought a kitchen full of appliances and have already had the double wall ovens replaced (after less than a year) and the ice maker in the refrigerator has NEVER worked properly. Kitchen Aid is a pro at disassociating themselves with resolving the problem. I have now had service on my refrigerator 4 times, replaced the ice maker only to have it still dispensing crushed ice I have neither selected or wanted. This time, they kept me on the phone for over an hour (really) as they passed me from person to person only to schedule service but not tell me that they did. Each time they come out, it will generate yet another visit if they need to order a part. AT WHAT POINT WILL YOU TAKE THIS APPLIANCE OUT OF MY HOUSE! I foolishly purchased the extended warranty for all my appliances - well this only lets the manufacturer off the hook because they push everything off to the extended plan that I paid for even if the problem occurred under the original warranty! What a hoax. LEARN FROM ME AND DO NOT PURCHASE THESE APPLIANCES.

After purchasing several appliances including a KA Ref, I was delivered a KA Refrigerator with a 1" wide and 1/2" deep scar across both doors including the window on the front door. The scar apparently occurred before the two handles were attached since the scar was under both handles. KA wanted to replace both doors but I refused. The second Ref was delivered with a loud fan noise. A contracted service repairman arrived in a few days and pulled out a piece of Styrofoam and claimed my problem was fixed. Less than 1 hour, the noise began again and has continued for more than two weeks. In the meantime, the front wheel is locked up so we cannot move the ref. The ice maker makes a loud noise when working. What disappoints me most is KA will not replace the new ref but just says get it fixed. So, my advice is just like MJ's below my review: avoid KA as their customer service is non-existent. You will be stuck with all problems and have to deal with local service only. They do not replace appliances. The only reason I got the first one replaced was due to the retail sales store having another one in stock. If I was to order another ref, KA would not be considered. Good Luck.

DO NOT BUY KITCHENAID PRODUCTS. They look nice in the store, but are actually poorly built and worse, performance is awful. I have dishwasher, stove, and refrigerator and all 3 have deteriorated in quality after just a year of use. Their customer "service" is the absolute worst. I've seen other comments on this site and they are accurate. Customer service will not help in any way. Their only answer is "I'm sorry." Our refrigerator has a documented design flaw and they refuse to replace it. Their solution is to have someone come to our house and completely strip the inside out so we are left with a metal box. Then, the person is going to build one out of all new parts. I will have a frankenstein that will not be inspected by anyone, no quality control, and no idea if it's being done properly. The model is KFIS29BBMS00 -- but don't worry, because of the known design flaw they don't make it anymore. Kitchenaid is horrible and their customer service is worse. Buy ANYTHING else.

My name is ** and Customer Service in America is dying a slow and agonizing death! I'm writing this in the hope that it will help others. Our fridge, KitchenAid model number KSSO42QMB01, was built and purchased in 2004. This is the unit that allows custom cabinetry front panels to be installed so that it matches kitchen cabinets. Around the two year mark, the motherboard, or control board, failed. I bought the needed part and had it installed. Summer, July 14th 2014, I came home after a three day trip and find that the entire fridge is down, inside control panel lights are blinking erratically, fridge is nice and warm. Called an approved product service company and they diagnose the problem as a component on the control board has failed again.

Installed 2003. There is something defective about this VERY expensive refrigerator. It builds up ice on the back refrigerator wall rendering 2 bins useless since it freezes the fresh food. If I turn down the freezer temperature down, ice cream turns to mush, so that is not an option. I have contacted KitchenAid over this situation years ago and all they do is send out a contracted appliance company to troubleshoot. You are responsible for paying for the troubleshoot and since I am not on warranty, I must pay for repairs. After the appliance company charges exorbitant fees, they say it is a bad baffle, and a new one is installed. I have done this 2x now, and the problem is still there. I am living with the ice build up as replacing these built ins costs almost $10,000. I wish I had paid more at the time for a Subzero. I had one for 20 years and NEVER a problem.

I purchased a built-in refrigerator 7 years ago. Now my control board is not working according to the technician. I called KitchenAid directly and was told that there are very little choices. Tech said that the factory that made that part was damaged by the tsunami and destroyed the factory and blueprints. This is crazy and why they have no other viable backup plans or solutions to offer me.

We purchased the top of the line KitchenAid built-In refrigerator. Before a year was up it stopped working and they had to replace the whole internals of the unit. They have been out several times for the Indoor Ice maker freezing up. Ice maker has never worked properly since day one. Now the refrigerator is stopped working and they want $1,500 to fix it. This has been nothing but a big waste of money. DO NOT BUY KITCHENAID.

In 2007 our dream home was constructed and in 2008 we outfitted the home with KitchenAid products. We have acquired 10 KitchenAid products, of which 7 have since been repaired or replaced. We are a family of 4 and our home was vacant for 2 years due to a corporate relocation. Therefore, I consider our use of your product to be minimal or light. I estimate that we have given these products 4 years of use.

I have a 48" built-in side-by-side KitchenAid refrigerator. Manufactured and bought in 2008, so now only six years old. The "control board" is faulty, and they NO LONGER make the part - for a 6-year-old (expensive) refrigerator! When I called the parts company in CA (which KitchenAid said MIGHT have the part), the person was very helpful and said he moans every time he gets one of these calls. There is no remedy except to remove the part, have it rebuilt in CA for something that MAY work. I will not purchase KitchenAid again.

Bought a Double Over, Dishwasher, and 42" Built In Refrigerator, all KitchenAid to match replacing 10+ year old GE Monogram appliances. Thought I did the research required to make the best educated purchase on the market, decided on these as our local dealer had the best deal on all three. After a week, the refrigerator began to frost over in the upper area of the freezer section, all other areas seemed to work as described with no issues. We contacted KitchenAid Warranty for help. They sent out a warranty repair service company and after three attempts with help from their KitchenAid Tech Support Center, they could not repair the problem!

We built a new home three years ago and installed all KitchenAid appliances. The refrigerator has been a lemon. KitchenAid has not been helpful in dealing with repairs. We have repaired the ice maker four times and finally it was replaced. Most recently the refrigeration system has developed a leak and is not cooling. We were informed that the retail cost of the repair is $3000. If we had not built in the refrigerator and purchased cabinet fronts for the doors we would have replaced this appliance.

I had both fridge and stove replaced as we threatened to take them to court. Well, we should have asked for our money back. Our 9 year old KBRS22KMSS $3500 fridge died and though KAid will replace compressor, it will cost $500 in labor and will not guarantee it will fix issue. To top it all off, the service man snickered as he looked at our $5700 pro series oven as he was leaving and commented on how many issues they had and the parts are not available so off to the scrap yard. I will never buy KA, WHIRLPOOL, AMANA, MAYTAG OR JENNAIR products ever again.

Our KitchenAid refrigerator has had a host of issues since we bought it. The main current issue is ice buildup at the bottom of the freezer, which has created huge puddles that have warped our wood floor. The issue is a plugged defrost drain line. KitchenAid knows about this issue, as there is a published workaround and a new part to replace the too narrow, easily plugged drain line. I haven't bothered to call them because it's out of warranty, and they are sticklers for their 1-year warranty.

22.6 ft counter-depth model ksc23c8eyy02 - We've had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa that's now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowe's extended warranty so I have only been dealing with Lowe's contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.

We have been having problems with our new Kitchen Aid 29 cu. ft. stainless steel refrigerator since they first delivered it to our home July 19th 2013. 1st, had to have a shim kit installed on the freezer door. 2nd, we had frost built up and issues with the ice maker, (they had to come back out 4 times to repair this problem). Finally they replaced the board with an upgraded board which has worked so far. It only took from July 2013 until March of 2014 to fix that problem. Now we have put in for another service call, because we have ice forming under the freezer drawer. Will this ever end? I'm getting so tired of calling for service for this appliance.

2 years and one month after purchase, my $6800.00 Kitchen Aid refrigerator had to be fixed. Price: $600.00. What a lemon! I am telling my friends and anyone who will listen what lousy refrigerators they make now. This company has really tanked in their quality.

The refrigerator freezer leaks water and then builds block of ice - have to remove every 3 weeks. The dishwasher, the door that soap is place in won't open making the soap not dissolve - has been replace once before. The caddy where the silverware is place into is all corroded making holes on the caddy pieces fall off. The stove door has fallen - have to unscrew the doors due to the style of the appliance. Food, grease falls in between the door and glass due to vents. The stainless steel which it is not stainless as they say is a poor type of metal that the appliance look smear all the time. I am able to stick door magnets on the door. Kitchen Aid will not take care of problem. All they say is, "Unfortunately the appliance are 3 years old", but the problem is ongoing since the first month of purchase.

I am very disappointed and frustrated with KitchenAid customer service. We purchased a $2,300 KitchenAid refrigerator on 6/21/13 and after 10 months of use, it started leaking and making really loud noises. Our freezer does not work. Our ice dispenser does not work. The water tastes bad. Water leaking on the floor has warped our wood floors and we have had to discard meat, ice cream and other frozen food. When we contacted KitchenAid about our defective refrigerator, we were told to make an appointment with Dan Marc.

One week after purchasing a new KitchenAid fridge, it began spitting ice all over the floor randomly. We had to put it in vacation mode every time we left the house otherwise we risked wrecking out expensive hardwood floor. After about a month, the part arrived (they replaced the main CPU) it was repaired. That lasted about 4 months then it began randomly puking ice on to the floor again. They sent out another CPU and the front screen and said that would fix it. In the meantime, the ice dispenser stopped working as well as the main freezer compartment. We lost all of the meat in our freezer (roughly $1000 worth).

I bought the refrigerator in Sept. 2013. Within 7 days the Ice Maker didn't work. They replaced it right away. Since it was winter I didn't use the ice in the door. The water worked fine. I called in April to have it repaired. After 7 repair appointments, they replaced the ice maker again, the Door was replaced and the flipper door. After all these issues and I had to yell and scream to get them to replace it. I was just told they would call me on Monday to replace it. Since my kitchen cabinets were installed just before the refrigerator I hope it fits.

My 2-year-old refrigerator started flooding from the bottom freezer. When I called KitchenAid, I was told I had to pay for the service call and they would pay for the replacement part. Since I had been chopping ice sheets from the bottom of the fridge for weeks to prevent flooding, I agreed. When the repairman arrived with the replacement part, he knew the exact problem since the part which took the excess moisture in the fridge to the evaporation tray clogs - he explained it was too narrow. I was offered a part with a much wider diameter, although he explained it would work best with the old part out and no replacement. When I phoned KitchenAid back to receive compensation for the $91 service call - the problem is in the design. I was told no, and that I owned the fridge and KA had no responsibility (After all, they had given me a free replacement part). My ice maker broke after 1 year. The fridge periodically freezes my produce and the meat/cheese compartment cover broke after a year. This was a very expensive fridge.

Well with the refrigerator be less than 6 weeks old we have had two services calls. It sounds like a small plane getting ready for take-off, and I have ice build around the freezer door as well as in the fridge on the ice maker. We have been told a part in the ice maker needs to be added so I believe KitchenAid is well aware of the problem but has refused to recall the fridge. Sorry we spent $3000 for a new fridge KitchenAid will not replace for a new working fridge. I love the look and the size of the fridge but at this point that the best part of it.

Has a leak and it has been 6 weeks and no solution yet.

I purchased my second KitchenAid in 2005 since we were renovating our kitchen and wanted the counter depth model. I already had a KitchenAid that I was happy with, though it was only 2 years old. Within 18 months, the ice maker stopped working in the new one. We didn't replace it right away and we just used the ice from our other one, which was now in our basement as a second refrigerator. We finally had a new ice maker installed in July 2009 at a cost of $200, parts plus labor. Again, 18 months later (with a 1 year warranty), the ice maker stopped working. We went 2 more years without fixing it but finally did on February 27, 2013 at a cost of $242 when we needed it for a large family gathering. It broke again last week, June 20, 2014. 1 year and not even 4 months from the install date.

I purchased a new refrigerator less than 90 days ago when it started malfunctioning. First the water dispenser wouldn't work (unless I was in another room when it would come on and dispense all by itself and all over my floor). Then the ice dispenser wouldn't work, followed by every other possible mechanical failure. The doors did not seal and the ice dispenser wouldn't seal properly causing frost to form around it and on the back panel inside the fridge. Now it won't cool properly. The store said it would take over a week to get a new computer panel and kits to fix the seals. I have to unplug and plug back in to get it to run at all.

Second visit already by tech. Said it needs new motherboard for 4 year-old fridge (never had problem with old fridge!). Had to throw at least $100 worth of food. Got new motherboard, STILL NOT COOLING. Now fridge SMELLS. I'm getting sick and tired of this stuff. Did I buy a piece of crap? Oh, BTW, tech said the motherboard comes with a 90-DAY WARRANTY!! Who are they kidding? 90 ** days!!!

My 2008 built-in needs a new panel (brain). It's no longer made, so the only solution is to disable my unit, send the panel out (at MY expense), have someone repair it, and hope for the best. By the way, no guarantee of how long it will take or if it is actually the fix we need. The freezer door had to be replaced just a few months after we purchased this unit. The ice maker flap wasn't working properly. This unit was about $6000, and I really don't want to buy a new one but may have no choice! This is ridiculous!!!

We have owned this refrigerator for 7 years, and it started to leak. Wood floor and all the other issues included. Since we had extended warranty, we contacted the company. Although it did take longer than I hoped to have them come out, but thank goodness we think the problem is fixed, thanks to a great serviceman from A&E. He was an older repairman, and I give credit to that. He seemed very experienced and it was fixed within one and a half hour. After I read all the reviews before he came I was very discouraged, but he explained what the problem was and it sure makes sense. When he came, he removed the panel, defrosted all the ice and blew air through the drainage hose. Once the drainage hose was cleaned out, we found in the drain pan a plug of vegetables (frozen kale) He explained that this must have fallen on the bottom of the freezer, ended up in the drainage hose and plugged it up.

We purchased our KitchenAid about 8 months ago after owning our Sears side by side for over 20 years. Immediately upon starting the ice maker we noticed that when the ice bin got full, it would not stop trying to fill the cube maker...because it was leaking into the fridge on the left side of the refrigerator. This model is the French Door on bottom, ice, water and measured fill on door. The repairman came and said I needed a gasket which he glued on to the door around the ice bin. This was in the winter and I really did not need the ice maker on so I shut it off. Here it is summer and I have turned it back on.....and it is leaking. I once again have to empty the ice bin twice a day so that it will not leak. PC Richard will continue to repair as long as my warranty is in effect.. What concerns me is that they're putting band aids on faulty design and I have a problem with that. Anyone out there have any ideas??????? ?

I purchased this 36" built-in side by side in 6/06 with the thought that it would be a good refrigerator --I couldn't be more wrong!! At 3 years, we started having problems. So far repairs include a new circuit board, hinge repairs, evaporator, drier, compressor and fan motor, and an ugly repair kit to cover up the burned area that runs the full length - top to bottom - on the front panel between the freezer and refrigerator doors that happened because KitchenAid didn't put a big enough fan motor in. And here again, it is leaking Freon, so the entire refrigerator has to be gutted again to replace the evaporator, compressor, heat loop and? KitchenAid will cover the parts at an approx. cost of $800-$1000, this type of sealed system is covered for 12 years. The labor, however, is out of my pocket at $2,000.

Our kitchen aid refrigerator is just over 5 years old and of course like clockwork, it stopped working. We've been told that K will pay for a new compressor but the labor will cost $1050. Could that be any more exploitative? When the tech guy was here, he said the labor would be $600 and the part $400...now they changed it to look like they're being cooperative by saying they're paying for the compressor but the price is still outrageous because they say the labor is $1050. I offered to pay half of the labor but the answer is no, of course. Really horrible company and product....never again.

3 repairs in the first 2 years under delicate use. Utensil holder and wheels on drawer also broken. $900 unit a piece of junk as far as I am concerned.

We purchased a KitchenAid side by side refrigerator in 2007. It recently began having problems keeping the freezer temperature constant. A repair company came out and indicated that the problem was that we need a new "main contact" (part number W10219463) but KitchenAid (manufactured by Whirlpool) has discontinued the part. So, we are told we need a new refrigerator. Aside from the fact that it is environmentally irresponsible for refrigerators to have the shelf life of a disposable cell phone, thus resulting in landfills being filled with major appliances built to fail and be discarded rather than repaired, it is also outrageous for a company to discontinue parts in this way.

1 yr 4 months 3k refrigerator is leaking freon in a sealed system. No warranty past one year; 1500 to repair. Got to buy a new one. Dang sure won't be KitchenAid. No help from KitchenAid at all.

My expensive built-in ref KSS036FMX01 has a defective motherboard. They tell me the Tsunami story and that I will be without a ref while my motherboard will have to be repaired. This could take weeks they tell me. Luckily, I purchased the extended warranty. You would think that two years after the Tsunami, they would have developed a solution by now.

BEWARE! Don't ever buy a Whirlpool or Kitchen Aid product! We had a moisture dripping problem in the unit since the day we started using it.... Service folks came out 4 times and it was never fixed. We ended up just not worrying about it and moved on. 4 months later, it will not cool at all. It's 75 degrees inside the unit. The repair men have been to our house a total of 9 times and the unit is still not fixed. Do yourself a favor and buy ANYTHING but a Whirlpool or Kitchen Aid product... the worst customer service I have ever seen. As one other individual mentioned... they don't give a crap about you after the sale!

This shiny, expensive bells 'n whistles model replaced a new and very similar Whirlpool which lasted only 6 days before dropping dead. Repair parts were several days away and we were w/o a reefer. Retailer (Lowe’s) very kindly stepped in and arranged this replacement which was actually a slight upgrade and delivered it the very next day. Looked great until the next morning when it seemed that ice maker wasn't working correctly. Within a day and a half the ice maker required service. It was leaking and freezing all over inside the door and top of reefer interior. This resulted in two service visits before a "heater kit" had to be installed (factory told repair tech it should have been installed at factory). Following this, continued leaks until new seals were installed.

We remodeled our kitchen 9 years ago. We put in all KitchenAid appliances. Dishwasher, microwave, gas range and fridge. I have never been more disappointed with a company in my life. This week after numerous service calls we replaced the dishwasher with a Maytag. Your dishwasher did not clean dishes from day one. We suffered for 9 years. The paint and I stress PAINT on the stainless steel microwave wore off the handle after a year. The range has needed the control panel replaced 4 times. The off button fails every 2 years. The ice maker has been replaced 4 times. The last time the tech told us we had the freezer set too cold. Can you imagine? A freezer, too cold? There were many other service issues that I will not mention because I consider them normal wear and tear. These totaled about $1000 over 9 years, which I think is acceptable. The cost for the unacceptable repairs is in excess of $3500.

First off, I don't see how you guys are still in business. I bought a refrigerator and paid 3000.00 dollars for, and now it won't even cool in the fridge and freezer. I called KitchenAid and purchase extended warranty (my fridge is only 1 year and 2 months old). The warranty is for a year from factory. KitchenAid uses an third party to come diagnose the problem, and they don't even take the time to troubleshoot and fix it. I will never again buy a KitchenAid product. Their business is horrible and they don't give a ** about the consumer. This is unbelievable and I'm going on three weeks without my refrigerator being fixed. Every time I call, it's a different story. It will be a miracle if it ever gets fixed... Do not buy Kitchen Aid... Never again.

My built-in side-by-side stopped cooling almost a MONTH ago. I did call a highly rated Yelp repair company but they were honest and said that since it was still under limited warranty I should work directly with KitchenAid. Let me keep it short... It's ugly. KitchenAid is deliberately slowing down service and forcing me to work with someone who has terrible Yelp ratings. In fact I have spent $1,000 with this company and even though he claims to be able to diagnose the issues - KitchenAid tech backs him up - as of today my unit is having the same exact issue. We have replaced a heating coil that required 6 hours of labor (KitchenAid confirmed) and a compressor.

My water line that runs inside the freezer door freezes up causing water and ice dispenser not to work. Service call and repair two weeks ago - $98.00. Now it has happened again. This KitchenAid refrigerator is not quite 3 years old. Paid extra to get water and ice inside door. I really think it should last longer than it does. Repairman said it seems as though water line is placed too close to cooling and we made need to buy a new door for $900 to fix it. This won't happen. This will be my last experience with Sears and KitchenAid.

"Change filter" came on in 1 month, water looked OK. Next month "CF" came on again. Replaced filter $39. 1 mo., "CF" again, now just reset each month. 2 drawers fronts broke off. Repaired & reinforced little weak tabs that held top of door front. In 18 mo., Ice Maker quit. Checked with LED Checker, LED not on. Bought bag Ice, part alone $125. Now 20 mo. cooling coil in low temp side frosts up if temp over 40 F. Looking for new refrigerator.

3-year-old appliance. Does not cool. Service call not for a week. Lousy product and service.

Email to Trail Appliance: I meant to email you earlier but we've been away. All appliances are in and look great. We're just wondering though if a support might be missing from the fridge. I've attached a couple of pictures to show what I mean. The shelf above the two crisper drawers seems to be missing a middle support? Because as soon as you put any items on it, it really sags in the middle. You can see the glass shelf separating from its white plastic rim and then gap between two crisper drawers getting wider at the bottom. Are we missing a piece or is there anyway to fix this? It seems such an obvious flaw. Trail's response: I have checked both units on the floor and neither have a little support... so sorry... It does seem odd that it does not though.

Rusting on our KitchenAid refrigerator Model KFCP22EXMP4. I called Whirlpool and was told that it is cosmetic and not covered by them. That is total BS! There must be a lemon law for home appliances.

$6ooo KitchenAid fridge doesn't work--again. Twice in less than 2 years, it just stopped working. Everything stopped. First time had it repaired for over $800. Thinking of replacing it with a model I can afford to replace every other yr. Why has KitchenAid gone straight downhill? Or did I get a Frigidaire in disguise? No one I know would take a Frigidaire. They used to be the best lol.

Bought a KitchenAid KFIS29BBMS00 refrigerator like many other gullible consumers. I'm now going on my 10th service call. Stanton's in Baton Rouge is part of the problem, but the KitchenAid product is a huge mis-design. We had a water leak when the unit was brand new. Then the control board went out. Then, believe it or not, they had to install a heater on the ice maker outlet to prevent condensation... wow. Then the evaporator started leaking. Now the unit is not cooling again. This latest service guy comes out and says it's the same evaporator leak issue... but we'll see when he replaces it. So, we figure that we have not had the refrigerator in operation for several weeks since it was purchased in Dec. 2012. Like many others, this has resulted in loss of food and days away from work to let the serviceman in. Of course now it's out of warranty, but thankfully we did purchase an extended warranty.

Bought in Feb 2012; by July noticed my hardwood floors were swollen. Sears came out, replaced faulty water valve. Wouldn't do anything to help fix my floors. KitchenAid blew me off because the service man took the part. Okay, lesson learned. Well guess what? March 2014, same thing; bad water valve again, floors damaged again. You would think they would look into why the water valves are defective. This time I'm keeping the part. A lot of good it will probably do anyway. Had to turn it in to my insurance to get anything done. So I have a $1700.00 side-by-side that I won't use the water or ice maker in because I'm afraid it will do it again.

I bought KitchenAid refrigerator, dishwasher, and range 2009. About two months ago, the ice maker would not dump ice into container. I had the ice maker serviced with 2 circuit boards on three occasions, still no ice. I had the ice maker replaced last week. It dumped two trays of ice in the next three hours. None since. Called factory service, and was told it MIGHT be the motherboard, at a cost in excess of $200 more. I have already spent in excess of $600 in repairs. My extended family of more than 100 people will NEVER purchase another KitchenAid appliance again.

We bought a whole suite of matching KitchenAid appliances a hair over two years ago. I wanted to buy American. NEVER buy KitchenAid or Maytag Bravos again. Washer failed a little over a year ago. It is a high efficiency that sounds like a jet is literally taking off from an airport runway on the spin cycle in my laundry room. Bearings were shot in a little over a year. WOW. The compressor on the KitchenAid Refrigerator is so loud we have to close the door on our Master 30 feet away to sleep. Again less than two and just a few months before the circuit board is shot for the ice maker. On order forever.

On February 5, 2014, had all of my appliances delivered, and the Refrigerator French door 29 cu ft, never was good from day one. On the day of when it was delivered, the delivery guy, called someone to tell them about the light being white and not blue light on the outside water dispenser. They told me that I should call service about that. Then few days later was getting moisture build up in the whole left side of the refrigerator, where had to wipe it with a towel many times. My old appliances were trouble free, only wanted stainless steel, and matching to my new kitchen appliances I bought from KitchenAid refrigerator, and Whirlpool dishwasher, microwave and stove which are all from the same manufacturer. Blue light is all other appliances, had the service man and told me that tell can't do anything about this. Besides the other problem whereas moisture in whole left side of the French door, ice gets watery where it throw out the ice cubes all stick together, water and ice dispenser on the door does not work too... This is brand new refrigerator and not what I ordered? Told the salesman at HHGREGG that wanted to match all of my appliances..

My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.

I purchased in Dec. 13 a KitchenAid wine cellar from Florida Builder Appliances (Pompano). The product worked for two or three days and then, stopped cooling. Called service twice. First technician said there was nothing wrong with it. It was a matter of resetting the unit. Second technician (was here last Tuesday) found out the compressor was damaged and should be replaced. Believe it or not, KitchenAid says it cannot find a new compressor in the whole country!!! Unbelievable!!!

I had very similar experience on my 8-year old side-by-side KitchenAid built-in refrigerator (KSSC48QMS01). It started out with loud motor sound once in a while, then I noticed that the control panels numbers were flashing. Power Off/On from the panel, or on the physical switch did not make the flashing go away. This lasted for about a month before it produced chirping sound every 5 seconds. Four days after the chirping sound appeared, my food started to be not cool any more (The freezer side was still okay, and the foods in the drawers were not as warm as the ones on the shelves).

42-inch side by side model KSSO42FMX bought in 2005 stopped working in December 2013. After 2 months of trying to get it fixed and trying to fix it myself, I decided to replace it with an even more expensive Sub-Zero model. It did not turn out to be a control board issue, which others have complained about. Likely a problem with the "sealed system". KitchenAid/Whirlpool did not even respond to the owner of local store where I bought it or to the builder who installed it during our high-end remodel.

For the second time the transistor/computer board has malfunctioned. We bought the appliance in set 2006. After two months we had a terrible leak due to a faulty stab fitting in the water line. In Feb 2010 the transistor blew and was replaced. It happened again and now we need to get a rebuilt one, not new because of the tsunami knocking out the plant that used to make the parts. Why would I trust the part? Also they say turnaround is 48 hours, we will see. If it weren't for the custom wood panels I have on the fridge, I would switch to a new brand!

Kitchen Aid Refrigerator MOD # KSF26C6XYY04 Low quality - I bought this refrigerator from Sears as a slightly physically damaged product. That didn't bother me. What bothers me is that the cheap plastic draws inside the refrigerator side have all cracked and broken. When I called customer service in a right to work for less state they said that they would replace them, but that if it happened again it was a one time thing. Why I asked? They said the fronts of the drawers are cosmetic? Are you kidding me? You cannot open the drawer without the front on it. Can you open a cabinet without a handle, a front door without a door knob? I am incredibly disappointed with this company. We had a Kitchen Aid refrigerator we bought in 2000 and it was great. This is a $2000 sub par product. Stay away from companies like Kitchen Aid that build low quality products and then don't back up their own warranties. I will not buy from this manufacturer again.

My architect series built in fridge was purchased in 2008 along with my other same series appliances. On January 11, 2014 it stopped working. After several service calls the circuit board has been returned for a second time to be rebuilt. It is February 22 and I still am waiting for a repair. The expected wait time going forward is 3 more weeks! This refrigerator cost $6000!!! KitchenAid has dropped the ball big time and all of my friends and myself will never be customers again. It takes time to build a reputation.... This company has lost all credibility.

We bought a Kitchen Aid refrigerator 2 1/2 yrs ago. It has frozen up twice. We called the company. They said that the machine had been redesigned because of this problem. They agreed to supply the new parts but we would have to pay for the labor. Their factory service representative is not a company but rather a scheduling service for independent technicians. We were quoted a very high price based on a take-it-or leave it basis. We paid, but this is a very unfair company policy given that the company knew that it had a problem. The customer should not have to pay for a company's mistakes.

I purchased a KitchenAid refrigerator from KAM Appliances in July of 2012 and received delivery in September as they were on back order. From the beginning, we had difficulty regulating the temperature of the refrigerator. It is model KFFS20EYMS. When I called KAM the first time the technician they sent told me I did not open the refrigerator often enough to let in hot air - in the meantime, I am throwing out enough fresh produce since it seemed that the vegetable crisper was the most troublesome spot. I was also told it had to do with the ice maker being below that although the meat drawer is between them - plus I would assume some type of insulated barrier.

I will never buy a KitchenAid appliance again. Our warranty just ran out and the fridge stopped working. We call certified repair and were told that the Tsunami had destroyed their plant and they no longer had the parts in order to repair the fridge. They told me they could rebuild the board but no guarantee would be given for the part and it would take anywhere from 2-3 months to rebuild. The fridge was 5 years and two months old. This is the worst customer service I have ever been given and the most rude responses by the executive offices. I will never - repeat never buy another appliance by KitchenAid or Whirlpool again. Buyer Beware!!!!

My top of the line, three year old, stainless steel KitchenAid refrigerator stopped cooling. Main circuit board is defective. Exactly like Ian's review, I was told directly by a supervisor that no replacement boards have been made since the tsunami. In over two years, KitchenAid has not obtained a US based company to make these replacement boards. They have to be mailed to a company that "rebuilds" the boards and it takes at least two weeks before the repaired board is returned. This is the worst and most shameful business practice I have ever heard of from a world wide company.

We bought a very high end Architect series very expensive side by side. Just moved into new house. Awful smell in fridge soaks through food and food then tastes bad. Exceptions are if food is in glass, aluminum, or heavy plastic (not plastic wrap/bags). Water undrinkable. Ice not usable. Smells terrible when opening the door. Purchased through very reputable large distributor who verified on two separate service calls this was fact and made sure not due to other issues. We are using a small backup fridge.

I moved into a house with a KitchenAid 42 built-in side-by-side refrigerator. In Sept. 2013, the ice maker stopped working. A reputable repair company told me the cause was one circuit board. They determined the board was no longer made by KitchenAid, and if a third party board repair company couldn't fix it, the fridge couldn't be fixed. A complete fridge replacement would be about $7,000!

Our 7 year old KitchenAid Kss42QMSO1 side by side started chirping, the internal control panel lights were flashing and we could not adjust or control the temperature using the buttons. I first called the Kitchen Aid" HELP LINE" (that is an oxymoron). Talking to the fridge would have been just as helpful and all they were interested in doing was dispatching a service man, when he showed up we were advised that it was the control board # W 10219463 that had failed. When I asked the cost to replace it he advised that it was no longer available because the factory in Japan had been destroyed by the Tsunami. This was two years ago, and this huge company had done nothing to create a new supply?? Can you imagine Toyota or Sony using that excuse?

Had purchased a KitchenAid refrigerator new in September 2013. On January 3 the refrigerator broke AND WAS LEFT WITH NO REFRIGERATION. Being under warranty KitchenAid sent out their service repair service. On January 8, the service repair came and said they had to order a part. On January 14, service came back, installed part and that was not problem, had to order another another part. January 22 came, installed part, didn't work, said had to order another part. January 29 returned installed another part, still didn't work, said that new part installed was defective, had to order another part. On January 30, I called KitchenAid and stated that I wanted a different repair person and they would not do so because their repair service are qualified technicians.

Just contacted KitchenAid because upon dealing with another issue in the freezer, I found these rusty screws in the ice maker. I explained to both the Rep and the supervisor (Chris), that it didn't matter if the refrigerator was 2 or 10 years old, the screws that touch my food should not rust. Basically they told me tuff **. So, a unit that is $70 my cost (much less for them), is apparently too much for them to stand by their product and my health. Therefore, I am sharing this on social media and consumer sites.

Bought a very nice KitchenAid refrigerator less than a year ago, was one of the better models (KFIS29PBMS00) and today it is repairable but according to the warranty service technician, it would be cheaper to replace it but that will take 5 BUSINESS days. WHAT? Surely that is a joke, this company makes good products and I thought would stand behind their warranty as in replacing something quickly. In 5 Business days when THEY make a decision, all my food will be spoiled ($600 down the drain). If they know they have an issue, and my issue is known, and they determine it is best to replace the appliance, why in HELL does it take 5 business days to make that decision? Obviously there is an issue with this model.

My counter depth KitchenAid refrigerator can't be repaired just 2 years after I bought it new. The power supply board I need is no longer available and Whirlpool couldn't care less. They claim there is a 12-year warranty but the electronic part I need is only warranted for 1 year. Therefore why bother having a 12-year warranty if the part you need can't be purchased. Therefore the effective warranty is only ONE YEAR. This is a $7,000 paperweight now. No one should purchase anything made by this company.

Bought a Kitchen Aid stainless steel, counter depth, side by side refrigerator seven years ago. Evidently, this is the max years I could get. The refrigerator is sitting in our front room needing a control board part 2307037 since October. We keep getting the run around pushing the back order date further and further into the future. We will probably end up getting a new refrigerator, and I guarantee you it will not be a Whirlpool or any other product that they make. They are very deceptive. The refrigerator has panels exactly like my cabinets and it looks immaculate. I am so disappointed in this company. I will NEVER consider this manufacturer again.

I thought I was buying a quality product when I purchased my side by side KSF26C7XYY00 refrigerator. The refrigerator I had was very old and not cooling. Since I was renovating my kitchen, what better than to purchase a quality product like KitchenAid... Unfortunately that was not the case! After six months to the day, the freezer stopped working. I had to throw everything away the day before Christmas. Knowing no one would be taking calls on Christmas I waited a couple of days. In the meantime, the refrigerator side stopped cooling as well.

Wow! I am completely dumbfounded at the incompetency and lack of customer service KitchenAid provides for warranty work... Start to finish, it has been a horrible experience and my very expensive, 3 1/2 year old fridge still isn't working. I don't even want to go into all the details because this has already wasted so much of my time. I just wished I had read all the other reviews prior to purchasing this fridge... very disappointing and I will not recommend nor purchase any more of their appliances.

KitchenAid KFCP22EXMP1 - My fridge is less than 3 years old. The light switch for the left hand fridge door broke. I called KitchenAid and discovered that the part is no longer available! This is completely unacceptable! I paid for a premium product. Would Lexus discontinue headlight switches for a 3 year old product? I don't think so!

Issue 1: Condensation inside the back wall of refrigerator and thus make the refrigerator more noisy. Noise level is higher than the normal, because the ice is surrounded by refrigerator fan, so when the fan runs it is louder. Issue 2 . Not making the ice. In spite of 6 visits by the technicians, the issues is not resolved so far.

Our compressor is broken on our refrigerator. The tech who came to repair it said the problem is that it's a faulty compressor. This happens frequently, he said, and the company that made the faulty compressors that used to go into KitchenAid refrigerators went out of business a few years ago. One would think that if KitchenAid was using a part that it knew to be faulty it could at least give a discount on parts and/or labor when the part fails. Considering the cost of refrigerators today, it's very disappointing that KitchenAid would allow customers to be charged an arm and a leg to replace a sub-par part.

KitchenAid Refrigerator - Model KBFS25EWMS

We want to thank Chris from B.C. who posted detailed instructions for repairing the electronic control board for Kitchen Aid refrigerators. Our 5 y.o. premium cabinet depth Kitchen Aid model #KBFC42FTS02 had the same problem that Chris described (constant alarm chirping, flashing lights on control panel), but our fridge was still cold. The Kitchen Aid affiliated repair service (contracted by KitchenAid/Whirlpool) told us that the electronic control board needed to be replaced. However, they claimed that the factory which manufactured the parts in Japan had been destroyed by the tsunami and no more parts were being made. Further, I called the KitchenAid parts service line on their webpage and that person (also a contracted service, not a KitchenAid/Whirlpool employee) told us that the date listed for availability of the part was 2020 (which he said meant that they had no plans to supply the part in the future)!

Our 8-year-old refrigerator, KSSC36QMS01, stopped working just before the holidays. After struggling to identify the source of the problem, we found the comments and instructions from Chris of Vancouver to be exactly what we needed. The symptoms for the refrigerators were identical and the instructions he posted were easy to follow. We were able to fix the refrigerator the day I found his instructions here and was saved having to purchase a new refrigerator when this one was only 8 years old.

We own a seven year old KitchenAid side by side fridge (model # KSCS25FSMS00). Recently, the fridge starting beeping or chirping like a bird, the control panel inside the fridge started flashing intermittently and none of the temperature controls had any effect on the fridge or freezer temperature. Also the evaporator motor would start and stop unexpectedly causing the fridge to get warm due to the lack of cold airflow from the freezer. We had two separate repairman come and both told us the main control board failed and needed to be replaced. Of course, we were surprised and disappointed given the age and condition of the fridge but we told the second repairman to replace it. He told us this part wasn't available anymore so he couldn't order it or fix the fridge! We started to look on the internet and quickly found that this particular control board part number W10219463 is installed in over 300 different Jenn Air, Whirlpool and KitchenAid fridges sold in the last 10 years but is no longer available by the manufacturer. Absolutely ridiculous.

In April, I unfortunately spent $9,000.00 on KitchenAid/Whirlpool appliances. Since then, I have had problems with the refrigerator. 3 service calls! Now it is Christmas Eve and the refrigerator is not cooling. I am having 22 people to dinner on Christmas. The repair man came and told me that it needs a new compressor. To make matters worse... it needs to be ordered. A 6 month old refrigerator should not need a new compressor! Obviously, it is a lemon. Called Customer Service. Apparently, KitchenAid has no customer service. I requested a new refrigerator because I do not want to keep fixing a defective product. What happens when the warranty runs out? Spoke to a CSR and her supervisor. Just kept reciting the script. Under my warranty... the compressor is a replaceable part so I can not get a new refrigerator. I know that the CEO Jeff Fettic wouldn't want the repaired defective refrigerator either!

My husband and I bought a refrigerator from Gerhard's at 9475 Roosevelt Blvd a Philadelphia, PA on 06/09/13. We also purchased the extended warranty thru them. Kitchen Aid model KF1S27CXMS, 27CF DR bam REF ICE KA, purchased from Gerry Gerhard, one of the owners. It was delivered about a week later, thought everything was okay. My husband noticed that the doors were not lining up, so service from Gerhard's came out. First tech had no idea how to fix it so we scheduled another tech from Gerhard's to come out. This time he said not only the doors were off, the right door was dented, he said he would recommend another fridge.

Our 5 year old KitchenAid 40" built in started getting condensation. We had bought an extended warranty on it because our old KitchenAid had 2 replaced compressors and finally the entire 48 inch stainless built in was replaced by KitchenAid. This was 15 years ago. Sadly, times have changed. They have no integrity, no honor, no respect. Part of the reason we actually bought another KitchenAid and got an extended warranty was because they did the right thing with us previously and we didn't want to be caught without a warranty again. Service man came up, reported what was wrong with our fridge to the warranty company. He pointed out to us that our entire right door was delaminating and we needed a new door - it won't entirely shut. Then pointed out that the actual plastic inside structure of the refrigerator had stress cracks!!!

My 4-month old KitchenAid KWMS25EWMS10 had some minor condensation on the inside of the doors so I called to have it checked out. HHGregg (who has also been useless) referred me to the local co. who handles their service. Serviceman said it needed a part, returned with the part and installed it on Thursday. That began a series of either new parts failing plus error on the part of the serviceman that caused our refrigerator to stop working and we have been without a refrigerator for 2 WEEKS!! The cost that we have incurred due to this (never mind the huge pain in the backside) is major. From the $400 in loss of food - mind you, this happened the weekend before Thanksgiving - to the cost of eating every meal out for these 13 days. And the inconvenience has been awful.

I wrote a letter to the Jeffrey Fettig, Chairman and Chief Executive Officer of Whirlpool and Marc Bitzer, President of Whirlpool North America regarding a part they no longer made for my 5 yr. old KitchenAid refrigerator. Because of problems I was having with the refrigerator lights and the ice maker not working a repairman told me I needed to replace the electronic control board but that KitchenAid no longer made the part. I called KitchenAid customer service and was told I had to send the control board to Illinois for repair which meant my refrigerator would not be operating for a week or more.

I've had a KitchenAid model KSC24C8WH refrigerator for over a year now. Technically, it works as it cools food as intended. However, the unit makes a loud grinding noise periodically that sounds like a chainsaw gradually cutting through a metal pipe at different speeds. As you might imagine, it's very irritating. I highly recommend trying a different brand. Hearing this noise drives me nuts and I can't wait to replace the unit which will happen much sooner than it would have with a refrigerator that works the way a normal refrigerator works.

Our story is similar to everyone else. Our first fridge broke three days after it was installed & had to be replaced. A month ago, something else broke. We finally got parts after three weeks for a broken filter system which caused our fridge to fill the shelves & drawers with water. After two weeks of waiting, the authorized service company flat out lied about not ordering parts after I had contacted corporate to have them expedited. (If you buy the warranty, do not expect any type of respect or sense of urgency. The warranty company does not care & does not hold authorized agents accountable.) Long story short, the fridge was fixed today, but still no icemaker, only water & now the freezer has stopped working & a loud fan noise can be heard through the first floor. Called warranty repair, they said they could come out Nov 27th... Buyer beware. #kitchenaide.

KitchenAid refrigerator is making loud sounds, so I call service man. Could not get control board to fix. Wanted to charge for time and fan, so took appliance apart in pieces. Called Whirlpool. Told needed extended warranty for $400 for service. Next day service told me no part as not made. Rebuilt was only option without warranty & 2 weeks of waiting & if faulty, continue to return until they make it right. Receiving harassing phone calls (2 times) from first service man with demand of $275.00 at almost midnight. Out $400.00 & refrigerator does not work. Can't go without insulin as diabetic. Told have to keep warranty for years if needs service. Class Action lawsuit is necessary. (Refrigerator is about $9,000.)

I noticed Sunday morning that my 3 month old KitchenAid refrigerator was not cooling properly in the freezer compartment. I waited until Monday to call Whirlpool to report this. They informed me someone would be out the next day to look at it. The serviceman replaced the thermistor and left. When I returned home from work the freezer was even warmer and the refrigerator was now moot cooling properly. I called Whirlpool again and they sent another serviceman Thursday. He said this thermistor is also faulty. He did not have one on hand some would have to order it and could possibly come back in a week.

In response to a part no longer made, we did our search on the internet when told the control board for our 17 year old built in was no longer available. That was after the original part was sent to be rebuilt and then lost. We found it, paid for the part ourselves, and had a repairman install. Worked like a charm for a couple of weeks, now not defrosting again. We have replaced all pertinent parts. Hmmm. The point of this is try on your own to find the part. It may very well be out there.

Fridge is 8 months old - BAD compressor - have compressor - waiting for warranty service to come and repair. Has been a week - not happy - but got told by KithchenAid rep they were sorry to hear of our problem. Too bad that happened to you - you just have to wait!

I live in Burnaby and I am having the same problem with my KitchenAid KSS042FMX side by side with custom panels to match the rest of my kitchen. The service guy gave me the news yesterday the part is not available any longer!! Did you go for the rebuild and did it work? I am told to call this company in the US and they could rebuild it for me.

We have a 42" KitchenAid refrigerator and have had the Tech out 3 times for repair. We were told by the technician that the fan motor had shorted out and caused the main control board and another fan to go out. So 748.00 dollars later, we still have no refrigerator working and this is after the Tech removed the board and the fans and said the board is not being made and so it has to be sent out and rebuilt...should be 2 weeks. They would ship the product to us and then we call them and set up another appointment.

We have a 5-year-old side-by-side refrigerator which needs to have the main circuit/control board replaced. It's shocking that this needs to be replaced after just 5 years and even more shocking that KitchenAid no longer makes this part. Customer service refers one to a company who will repair the board but it could take weeks. Can't run the refrigerator without this board and I believe they warranty it for 6 mos. only. I am a Whirlpool shareholder and am going to contact the CEO regarding this. Also am going to refer him to this site. Their treatment of customers is despicable!

KitchenAid Fridge KBRC36FMS01 - Our freezer is not too old, but out of warranty. Have had broken gasket/seal. Replaced x 3. Have had two installers who seemed good, recommended by Whirlpool. Fit of seal a problem. Quality control seems BAD. Have talked to Whirlpool customer service, and supervisor, and told there is no fix. The freezer drawer and seal do not come as a unit. I am very frustrated since freezer is off-line in kitchen. We need some help. Maybe need to call the CEO!

I'm a Hurricane Sandy victim - most of my house wiped out. Rebuilt and purchased all new KitchenAid appliances in 2013. Within a few months, dishwasher had a leak (fixed) and rust spots and discoloring of door panel - poor quality steel. Customer Service says these are cosmetic and they are not responsible. Rust spots probably because "we live near the water." ABSURD! ALSO - electronic panel on door failed - option lights not working, trying to get fixed.

Purchased a KitchenAid refrigerator Model #KBFS22EWMS7 in November, 2012 along with a 4 yr extended warranty with a price of $1800. The first week in October 2013, there was a big pool of water on the floor near the refrigerator. Pulled out the fridge thinking a hose had been punctured or a connection was loose. But no, that was not the case. All connections on the back of the fridge were dry.

In November 2011 I purchased two fridges - model KBLS22KWMS5 from a reputable firm. One of the fridges stopped working just before the end of the warranty and had to have the computer replaced. The second fridge stopped working just after the warranty period and is on its 4th computer and second damper. We have had to throw out a lot of spoiled food and pay to replace parts and I am now concerned that the condenser could be compromised. I contacted KitchenAid and talked to a contact center representative who said that she had no record of the issues.

We purchased this KitchenAid refrigerator 2 years ago. The quality is amazingly poor. The flange on both crisper drawers broke during the first year. KitchenAid was kind enough to send replacements. Unfortunately they are the same design/same materials. Next the housing that covers the water filter broke off during the first filter change. Now, at two years, we have the plugged defroster drain that seems ubiquitous with these refrigerators.

I had a very frustrating experience with KitchenAid and its unprofessional way of handling its customers. Let alone I have been bumping around from six different departments after a long robotic recording to reach live person, each one offered little help and one rep won't even let me finish my sentences. I hope someone in its higher department will hear this voice from a frustrated customer.

On August 13, 2012 we purchased a French door refrigerator made by Kitchen Aid. 10 months later we were seeing water running down the inside door from the ice maker. I called the company and they sent out technician to fix it who didn't seem like he knew what he was doing. He made several phone calls to ask questions about the repair. After he left my refrigerator was working properly so I was satisfied. Meanwhile, my neighbors were looking to get a new refrigerator and loved the look of mine so they purchased the same model. Months later my neighbor called me complaining of water leaking from her ice maker. They had to have it repaired but then a couple months later she told me their freezer stopped working and they lost hundreds of dollars of food. She called Kitchen Aid to come repair it for a second time.

The fridge has a bottom freezer and the freezer was filling up with water and needed removal about every 10 days. We defrosted the fridge completely and put a bead of high quality silicon just below the vented area, started the fridge. It has no water in the deep freeze compartment after about a week. This is a factory problem and the area needs a water seal below the vents. Nice fridge. Too bad they didn't realize this leak before.

I purchased the top of the line 29 cubic foot French door refrigerator KF1S29BBMS00. The first one delivered, the ice maker and water dispenser never worked. The installers came took my old (working perfectly) 20 year refrigerator away and installed the new one. When the ice maker/water dispenser did not work, they said I would have to call KitchenAid for service. KitchenAid sent out their repairman and ordered parts. After one month I was told that because it was a new model they did not have the parts available and I would have to continue to wait until the factory started making them. After much arguing they finally switched out the refrigerator.

We bought our KitchenAid refrigerator KFIS29PBMS March 15, 2013. This refrigerator has had 11 service calls. The ice maker on top drips on to the control panel which has been replaced. Ice forms in the back of the ice maker so we have had the lining and heater put in. It continues to ice over. Now KitchenAid wants to replace the tubing. It seems that they are not sure what the problem is and keeps on trying something new. On top of that, the gasket needs to be replaced. The magnetic strip is broken. I am currently waiting for 4 more parts to be put in. It's is a very loud refrigerator and is running all the time. Kitchen Aid refuses to replace the unit. This is a lemon product.

KitchenAid® 25 Cu. Ft. Standard-Depth French Door Refrigerator - After about 6 months, the fan went out for the refrigerator, $250 Part cost. After about a year, the baskets in the freezer compartment are rusting and bleeding through the plastic coating. After about a year and a half, the bar between the two doors is worn out and will not properly close. You have to open the right door and slam close the left door to make sure it properly closes. Thank god for the temperature alarm. Do not buy this product!!!

I purchased a KitchenAid refrigerator (side-by-side with Ice Maker) from Lowe's that was recommended by our builder for our dream house! I was so excited that I was going to have KitchenAid appliances, thinking that I would have something that was really going to last and be beautiful at the same time. Ha! In less than 5 months after we bought it, it was coated with ice in the freezer bottom and leaking water all over the floor. The repairman came out and said that a lot of times they are shipped with "gunk" in the lines. Stupid us, we actually believed him and thought all was going to be fine now.

Bought a new side by side with ice maker from Sears in Feb 2012. By July noticed my floor was swollen and wet. Called the tech out. It had a crack in the water valve so it had a slow leak for months. The tech said he never sees these crack. Told me to call Whirlpool. Did, they told me to call Sedgewick which handles the insurance claims. Then Sedgewick told me they couldn't do anything because I didn't have the broke part. How is the average consumer suppose to know to keep it? The tech took it with him. How nice for them. Sedgewick told me to call Whirlpool back. Did, no answer. Had to leave message. Did that twice. Then I went to Sears, said they would look into it. Haven't heard a peep.

We bought the 29 cubic foot french door freezer bottom fridge (KFIS29PBMS) in the spring, and have had nothing but problems with it. When we received the unit, the door baskets and wide drawer were broken. I called support, and got a very friendly agent who shipped out new parts. In July, we noticed a large ice block forming in the top left corner of the fridge. I called support again, and got an average agent that said it is a known issue that they are making a part for, however it will not be ready until November. Last week I noticed that rust spots are forming on the front of freezer door, AND a fan or compressor now clangs horribly when the unit attempts to cool. It is loud enough that we cannot have a conversation on the main floor without being interrupted. I called support again, and spoke with a very rude agent. They are sending out a service tech, however we are really disgusted with the lack of quality in this product.

Kitchen Aid Fridge model KF1S29BBMS00 (French Door w/ lower drawer freezer) - We bought our fridge in late June of 2013. It's now Early September and we've been without a properly functioning appliance for more than 2 weeks. Looking through the reviews, the prospect is daunting of waiting months to get this resolved.

I have 7.5-year-old KitchenAid 42 inch side-by-side and the main control board has failed. The part is not produced anymore and must be rebuilt; perhaps a month without service. Join me in a class action lawsuit, as customer service did not offer customer service. Visit my website and contact me to fight these **.

Apparently, we are not the only ones to have a computer malfunction in KitchenAid. Quoted 2-3 weeks and >$1000 for replacement. The computer needs to monitor temperature and signal adjustments. For a $1,000 you can get a computer monitor and align satellites! Why does a company think that their (former) customers should take responsibility for design flaws???????

Ongoing problems with cooling system. SO FRUSTRATING. I will NEVER purchase another KitchenAid product ever again! These products were reliable but have fallen off the wagon and have lost my vote. After doing more research, I've come to the conclusion that KitchenAid's quality has significantly declined. I am so disappointed in KitchenAid and the poor quality - LG and Samsung are looking good to me at this point! Stay away from KitchenAid appliances!

My three-year-old twin-door freezer is giving me many headaches and nobody seems to know what is going on or how to fix it. The problem is that about every two weeks, it freezes a cold air passage between the freezer and the refrigerator, blocking it with solid ice, causing it to make a stronger noise than normal and finally going into over temperature alarm since the refrigerator keeps going up in temperature. We have had the visit of two factory-trained technicians to try to remedy this problem but to no avail. Any clues???

KitchenAid Refrigerator Counter Depth Side by Side KSC23C8EYY02 - This pertains to a new Refrigerator purchased in January 2013. Condensation formed above the ice/water dispenser on exterior of original freezer door. New freezer door was installed last week (after 2-month wait). Now, new problems pop up - the ice maker does not produce ice. The electronic display is defective (light segments do not work) and the freezer is super-cooling. 3 different service companies have been here since last Monday and the problem continues. Why can't someone figure this out? A new ice maker is on order, a new display is on order and today, we are told that the heaters (supposed to keep water line to ice maker from freezing) may be defective. We have 4 months before our one-year warranty runs out and no confidence that we will have a functional refrigerator before then.

We moved into this house about 1.5 years ago which was equipped with a side-by-side built-in KitchenAid refrigerator model KSSC42KFS01. About every 4 months or so we noticed that the temperature in the refrigerator side of the unit was not staying at 36 F as programmed, but was rising to 60 F. The freezer side temperature was a steady 10 F. We found out that ice buildup at the bottom left side of the freezer was blocking the cold air from circulating from the freezer to the refrigerator side. We had to pull all the food from the freezer and refrigerator sections and melt the accumulated ice with a hair dryer.

Just had the service man leave the house after determining that my 5-year-old built-in KitchenAid fridge was not working because of a malfunction in a now obsolete computer board. Only option is to wait weeks for a refurbished board which may or may not work and for how long, no one knows. Not very much choice as this fridge had custom panels made to match the kitchen cabinetry and the panels will not fit any other fridge. After reading the reviews on this site I see that this is a very common problem. I have always purchased KitchenAid - thought they were reliable and reasonably priced - no more. Clearly KitchenAid is a brand name which stands for nothing in the way of reliability and durability.

I have a less than two year old counter depth ss refrigerator and the outside is starting to rust. On some spots it's pitted. The owner of Gedmens in Bath, Maine was no help at all. They said try wd-40. I tried e-mailing KitchenAid, no reply. I'll keep trying. (The first refrigerator they delivered was broken) Not happy with service at Gedmens.

I have a $2850 piece of fruit in my kitchen that is less than one year old. It's a lemon made by KitchenAid. I purchased the refrigerator KFIS29BBMS00 in brand new condition from a Texas appliance retailer in North Richland Hills in September of 2012. All was well until six months later, in March of 2013, the refrigerator stopped keeping the non-freezer items cool and ice was forming around the ice maker in the upper refrigerator, and also inside the door of the freezer.

I purchased a refrigerator from HH Gregg. My one year KitchenAid refrigerator broke down right before the warranty was up. They had to put in a new compressor - after one year the fridge was toast. It took me many calls to KitchenAid/Whirlpool to have them provide a reputable servicer. The first one, provided by HH Gregg (A&E Factory Service) took my fridge apart and left, never to return. The second, VIA Services came and fixed the fridge, but now after one month is it not working again. KitchenAid said it is no longer under warranty even though it is the same problem. NEVER buy a KitchenAid Whirlpool product. The company has no integrity and their products STINK! Stay far away.

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, it's still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didn't read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to "Buy the warranty." She said they don't make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

I had the same experience as others on this site when I tried to get the extended warranty repairman to fix the freezer that quit cooling. After replacing the evaporator fan motor, he determined that the HV Board #2252159 needed to be replaced. This control board is no longer stocked by Kitchen Aid and the board has to be removed and sent to a company to rebuild it, which takes several weeks. I will have been without a refrigerator for 3-4 weeks and Kitchen Aid will give no explanation or apology for not finding another company to manufacture the control boards needed to keep their 8-year-old refrigerator operating. The attitude of the Kitchen Aid customer service is that "there is nothing they can do" about the lack of replacement parts and they see no reason why they should be concerned about their inability to fulfill the extended warranty that they sold me. Do not buy any Kitchen Aid or Whirlpool product. The company has no regard for its customers or the reputation of their products.

We purchased this in 2011 and have had nothing but problems. The doors could not close properly so they had to change mechanism. The food freezes in the back of the fridge as well as in the vegetable drawer no matter where I place the temperature. What a horrible Fridge. It makes me sick to think I paid so much for this. I wish I had gone real high end and purchased a Miele or Sub-Zero.

In our fairly advanced years, my wife and I "Splurged" on a KitchenAid Refrigerator, Dishwasher, Gas stove, Warming drawer and a lot of other matching KitchenAid appliances and tools to complement our new kitchen. While a bit above our financial means, we purchased these based on KitchenAid's reportedly "High End" quality and reputation with the expectation they would very likely outlast us. The stove, while being a self cleaning model, quickly experienced a failed control panel and we were summarily told that we cleaned our oven too often and the ovens heat fried the high tech front panel electronics. "It’s fairly common". ARE THEY KIDDING? OVENS ACTUALLY PRODUCE HEAT? Who'd O' Thought!

I have had to replace my top light in my refrigerator twice already. Well today I opened the refrigerator to clean and once again smelled a burning plastic smell. Yep, looked up and the lights had fallen again and was melting the plastic that covers the top light. This is a huge fire risk.

We purchased new Kitchen Aid Appliances for a total kitchen remodel 3 1/2 years ago. We also purchased the extended warranty from the people who sold us the fridge (Kitchen Aid Counter Depth Refrigerator with French Doors), range, and dishwasher. Both the range and the fridge have had problems within 2-3 years of use. The range had warranty (from the extended warranty coverage) repairs 3 separate times! Now, the fridge's water valve stuck open and flooded the kitchen floor which is 3/4 inch tongue and groove maple hardwood. The extended warranty people (Repair Master) will only cover fridge repairs. (They deny they will cover any collateral damage.) We still have another year and a few months on the fridge's extended warranty which would take it to the appliance being 5 years old. The extended warranty people said we have to go to Kitchen Aid for help with the floor damage.

We had a complete kitchen remodel and after 3 months, I noticed that there were spots of rust on the finish of the dishwasher and refrigerator. I called the company only to have them appease me by sending me a stainless steel cleaner. Needless to say, no cleaner is going to take the spots away. This is a design flaw and has been noted in several blogs that tiny specks of rust have been found on KitchenAid products due to the brushes used in manufacturing the products. What do I do now?

For the last nine years I have replaced refrigerator parts every year. Most of the time it is the diffuser that needs to be replaced or ice maker will burn up and need replacement parts. I understand with the ice maker being used so much it will need parts every so often but every two years is a little outrageous. "Beware". Many other refrigerators use these same parts and more than likely have the same problems.

Completed kitchen remodeling approximately 6 years ago. Purchased all KitchenAid appliances for kitchen. Within those 6 years, ice maker has been replaced twice. Freezer quit working last year and was repaired at our expense. This year, refrigerator isn't cooling. Dishwasher door now falls open to the floor as it no longer has spring or whatever holds it up. Microwave had to be serviced a few years after purchasing and had to be totally replaced two years so as some element in it started burning. I will NEVER EVER buy another Kitchen Aid appliance.

Brand new refrigerator, stainless steel, is all rusted and KitchenAid will not replace or repair it. They say the "damage" is cosmetic and therefore not covered by warranty. It is clearly defective material. I have had the refrigerator for 5 weeks and it's been rusting since the day we plugged it in. We tried to clean it and deal with it ourselves before complaining, and when it finally became apparent that it was getting worse and worse, I called and was told it's not covered. I just bought it!!!! I will never buy anything again from KitchenAid, and I strongly suggest you don't either!

I purchased a KitchenAid refrigerator just over 1 year ago and have been having issues with the ice maker since about month 10. I just don't understand how consumers are left holding the bad end of the stick with products that are sub-par when we purchase in good faith and even purchase extended warranties. I was asked when I called for service of the same issue for the second time in about a month, if I had called the manufacturer to inquire about the issue. I quickly responded that this is the very reason that I purchased a 3-year extended warranty and that I consider this to be her/the company's job to investigate and find out and not mine.

KitchenAid 21.9 cu ft Refigerator - KBFS22EWMS. Two year old 22 ft french door fridge with bottom freezer is falling apart. Poor build quality, poor service. For over two months, the freezer portion has be experiencing a build up of ice. We defrosted (manually) and build up began again. Waited for over a month for service man to visit. Upon inspection, service noted two things: 1) thermal defrost coil was faulty and 2) fridge door seal needed to be replaced. Our fridge does not experience abnormal usage, two adults and two university students. Why does a door seal deteriorate after two years unless...... it's poor quality or defective... but no warranty?? (I have a 20 year old back of fridge in the basement, no problems other than it's almond in colour). Why does a coil not work other than it's defective or poor quality..... No warranty??? (I have a 25 year old deep freeze that still works).

In November of 2010, we had just finished our $18,000 kitchen renovation. Our $2500.00 side-by-side with freezer drawer on the bottom is a beautiful stainless steel. Was delivered and installed by Lowe's. That is when the fun began. After about 2 weeks, we noticed that the food in the freezer was soft to the touch but cold. We gathered the children and told them of the importance of making sure the drawer was closed all the way. After several days and several lessons in proper door closing procedure, I noticed that there was never any ice when I wanted a cold drink. I soon came to realize after the food in the top part of the new $2500.00 beauty became room temperature that there might be a problem beyond my children and proper door closing procedure.

I have a $2000 Hunk of steel that pees on my kitchen floor every 2 weeks. Apparently the drain is clogged. I have tried to get advice on how to fix it from KitchenAid but since I am out of warranty they wont help. Not even to give advice on the phone. Finally got someone on the phone today willing to help. She said to remove the sliding drawers in the freezer it takes two people and you have to remove 4 screws to get drawers out. This is a part you need to remove to clean behind them, let alone get to the drain to unthaw the ice in it. 2 people and 4 screws just to clean. Seems like there could have been a better design.

I bought my refrigerator in 2004 and started having problems right after the 12 months mark. The freezer would turn into a big iceberg. The refrigerator is warm and sweaty. First technician who came out said the board controlling the temperature had to be replaced for $300. Since the fridge started working properly again, I never replaced the part. After working on and off for several years, with me hammering ice from the inside of the freezer at least once every other week, now it totally stopped working. The freezer and all vents are completely frozen, including the vents in the refrigerator. The refrigerator is warm and moldy and I keep throwing food away. Technicians sent by KA hold me hostage in my own home with 4-hour window appointments and then show up out of that time frame and leave "sorry, we missed you" notes on my door.

Kitchenaid ktrs19k - The inside of the freezer burnt to a crisp around the light encasing. It melted the sides of the fridge and charred the side wall. This is very disturbing to know; this could have burnt down my house. Has anyone heard of this before? I, too, had a house full of KitchenAid and guess what? They have all been replaced. Now, the refrigerator is dead. NEVER AGAIN!

Kitchenaid KFIS25XVM - We purchased all Kitchenaid appliances for our new construction home. The dishwasher, microwave, stove and oven and refrigerator have all broken. The service department could care less. I will never purchase Kitchenaid appliances again and I suggest you purchase another brand as well.

My husband and I purchased a custom home in November of 2010. We wanted high end appliances in our new kitchen and have about $25K in KitchenAid products in our kitchen. The largest expense was our built-in refrigerator (model number KSSC42KVS). We paid $8,000.00 for this supposed high end refrigerator. 2 and a half years later, it sits completely dead in my kitchen. The past 3 months have been a nightmare. First, the ice maker assembly had to be replaced at a cost of about $400.00. The cheap plastic arm that closes the ice chute stopped working and allowed warm air to move into the freezer, then the compressor kicked in overtime trying to cool the compartment.

I bought my side-by-side fridge at Sears as part of a suite of new KitchenAid appliances. I had the kitchen in my 100-year-old house completely remodeled last summer, and the new KitchenAid refrig, dishwasher and range hood were the centerpieces. The refrigerator just fit under a new custom-made wooden cabinet (designed around it) and beside a custom-made cabinet with granite countertop. Price for the refrig: $2, 266; price for the kitchen remodeling: @ $30,000. I started getting letters from KitchenAid right after buying the products about buying an extended warranty. I figured that $2,000 refrigerator was likely to work for a good long time. (Of course, this was a very naive view of present-day appliance quality.)

I bought a KSCS25INS00 side by side and in its 3rd year of operation, the center wall between the fridge and the freezer started getting too hot to touch. When I bought the fridge from Sears, it stayed in their warehouse for one and half year (paid for) due to some family issue and therefore, when the problem happened, I was told it’s out of warranty. A technician checked it out and claimed the control board is bad. To my surprise, some time later, I was told KitchenAid does not sell this part anymore and I have to send it to some rebuilder for the tune of almost $500.00 plus shipping and of course, labor (about $875.00). I don’t think this a fair deal, to spend nearly $3000.00 for a fridge (I figured buying high end appliance will have fewer problems).

I bought a KitchenAid refrigerator 6 years ago from Contra Costa Appliance in Walnut Creek, California. The refrigerator stopped cooling. Contra Costa Appliance repairman came promptly. The control board has failed. KitchenAid has discontinued making the part and it must be rebuilt, which will take 2-4 weeks. I must be without a refrigerator during that time. Discontinuing parts for a 6-year-old appliance is UNETHICAL!! SHAME ON KITCHENAID!

I had an issue with the icemaker (not making ice). I called KitchenAid and technician came out. He stated he needed to order a part. We left for the weekend, came back and because the technician did not restart the refrigerator, we lost everything in the refrigerator and freezer. That was 3 months ago and icemaker is still not fixed.

Model # KSRD25F Door Bin Holder: Today, I contacted KitchenAid in regards to my refrigerator door cracking from the bin holder and around the outside of the door. This is the part that is made to hold gallons of milk and jars that are glass. I spoke to **, the supervisor, after I was told that the bins are covered for lifetime, but the holder that they sit in would not be covered. I read the label on the inside of the door and I quote, "KitchenAid is dedicated to providing quality engineered appliances that offer lasting value.” But that's just the beginning. “Our lifetime warranty on door bins is synonymous with long-lasting, worry free performance." This is what is right inside the door where you place the bins. I was told that I could purchase a new door by Ms. **.

Just about 1 year to the date we purchased this KitchenAid refrigerator, it started to leak water from the bottom every once in a while. Now 18 months later, this happens about once a week!!! The bottom of the freezer is like a sheet of ice, water all over my hardwood floors. I can see the front of the fridge. I shudder to think what the floor looks like underneath. I cannot believe that the useful life of a refrigerator is just 18 months. To think, the refrigerator I replaced was 18 years old and we never had a problem. We replaced to get stainless. What is upsetting is the engineers at KitchenAid know exactly what the "Mean Time to Failure" is on every single operating piece on every appliance they sell. Warranties are calculated accordingly. It disgusts me.

I bought a new KitchenAid refrigerator model #ksrj25fxms02 at BrandsMart on 2/20/11. After two years, the drinking water and ice out of the refrigerator odors are real bad. After doing all recommendations from KitchenAid, including changing water hoses, filter, cleaning, etc., the drinking water's odor persists, and there is nothing they can do. I don't recommend KitchenAid refrigerators to anybody.

The KitchenAid refrigerator we have is just over 1 yr old, 6 weeks over 1 year. With no warning, when opening the pantry drawer inside the fridge, the pantry drawer lid just dropped off - a piece of plastic (end cap) holding that lid just snapped off. My girlfriend had the same thing happen with hers and predicted this when she saw what we bought. I did not expect it to happen so soon (especially as we no longer have kids home), a mere 6 weeks past the one year mark!! Kitchen Aid calls it "cosmetic" as we still have a refrigerator though this lid piece can no longer be in place... I'm not happy. I first called a parts supplier and they knew exactly what piece it was as they are continually supplying this piece to customers as they know it to be "a weak design".

We have a 6-year-old Kitchen Aid (subsidiary of Whirlpool) built-in refrigerator. It is now longer able to maintain the appropriate temperatures, and the problem has been diagnosed by the Kitchen Aid authorized repair service as a defective control board. Unfortunately, Kitchen Aid (and Whirlpool) made or obtained these control boards from a factory in Japan that was destroyed by the Tsunami (this was over two years ago). Rather than sourcing this part from somewhere else, Kitchen Aid has decided to tell its customers that they are on their own. The only possibility seems to be to remove the control board and ship it to a company (Core Centric) in Illinois to have it refurbished. If the part gets lost, or damaged, or is unable to be refurbished, you are just out of luck. I assume this is the same situation for other parts in Kitchen Aid and Whirlpool appliances, as I assume the factory in Japan made more than just one part.

Last summer, my KitchenAid Refrigerator (not a year old) stopped working. After two months of repairmen being sent by KitchenAid (A and E Services) and numerous ordering of wrong parts, the refrigerator was repaired (or so I thought). Now this week, the control board does not work. A repairman came, and after two hours, the refrigerator still is not fixed. The required parts are supposed to come and be installed next Saturday. I paid over $2,500.00 for my KitchenAid refrigerator/freezer, and I have been totally dissatisfied with this appliance. I will never buy a KitchenAid product again. The KitchenAid representatives seem to lack any concern for this problem.

Our KitchenAid stainless bottom freezer refrigerator stopped working on 5/25/13. My husband called the warranty department on 5/28/13 (KitchenAid office was closed from 5/25 to 5/27). They asked him to fax/email the warranty info on our side and instructed him to call back 2-3 business days. My immediate response was "they are playing games". Perhaps we should just give up and buy a new one, no more KitchenAid... They finally gave us an appointment for 6/2/13. Who knows what's going to happen. Terrible warranty program. It's a refrigerator which is needed to keep food from spoiling and to store essential nutritious food for good health. Sigh... KitchenAid sucks.

We have refrigerator model KSS42QMX01 purchased in 2007 as part of a total kitchen makeover and the MOTHERBOARD went out this past week. The authorized repair company came out and diagnosed the problem but did not tell us that the motherboard had to be taken out and sent back for repair. On their return trip, they explained this to us and we had to totally shut the refrigerator down so they could take out and send the motherboard in for repair (their only remedy despite spending more than an hour on the phone with KitchenAid Customer Service). We were told that the board was produced by a factory that was wiped out by a tsunami (Japan, Thailand?) and they have not been able to find another source, thus their repair remedy is for you to take down your refrigerator and send the motherboard in for repair. This excuse has been levied to customers for at least 2 years, according to our repair service. This is their answer? This is the solution?

We purchased a KitchenAid refrigerator, bottom freezer, Model No D-KBFS20EVMS approximately nine months ago. The compressor failed over a week ago and we are still waiting to have it repaired. Unfortunately, neither the retailer nor the KitchenAid Customer Service can find a replacement part and we have been unable to pin down when we will be able to have the appliance fixed. We have been told it may be another week but at this point we have no confidence in the company or the retailer. We have had to purchase a dorm refrigerator in order to keep several medications cold. KitchenAid refuses to replace the refrigerator but they did offer us a $100 gift card, good for another KitchenAid purchase. We understand that any appliance can fail, even those that are rated as very reliable, but we do believe a company should back up their products. This was our first, and now last, KitchenAid purchase.

We noticed that the food in the freezer compartment was soft and upon further investigation, we realized it wasn't working. I called the company and was advised the repairman would be out the next day. I asked who they were sending. After the rep told me, I advised that the repairman they were sending didn't service our area. The rep wouldn't believe me so wouldn't look into it any further. That repairman called me the next day to advise me he didn't service our area. I called the company back and after 6 calls and my insistence that I speak to a supervisor, they advised they would send the repairman for our area but not for a week. The repairman came a week later and advised they would have to pick up the fridge and take it to the shop and that we would be without a fridge for another week. The fridge is only 10 months old and KitchenAid is arguing about the warranty on it. I am totally fed up and would not recommend them to anyone.

In May of 2007 I purchased several KitchenAid products as part of a total kitchen renovation. One was a built-in refrigerator, model # KSSS36QmX03, serial #QU0834013. Several weeks ago, the refrigerator began making a strange noise. I called customer service and was referred to a local repair company. I was told my circuit board was bad. Upon investigation, I found out this this part is no longer being made. I need to send it in for "refurbishment" to a company called CoreCentric Solutions. This means going without my refrigerator for approximately 2 weeks unless I want to pay "expediting charges" of over $100. The worst part is that should this part be lost in transit there is NO WAY to replace it. My $6000+ refrigerator is now totally useless. I did speak to someone in the executive office at Whirlpool after sending a letter to Mr. **. All she was able to do is apologize and confirm what I already knew. She said they "try" to keep parts available for at least 7 years AFTER the appliance is no longer made. But she was unable to offer any explanation as to why I can no longer get this part on a 6-year-old refrigerator. Bad product and bad customer service. DO NOT BUY KITCHENAID!

After reading the above comments, I should have thought twice about buying a KitchenAid. My ice dispenser stopped working. I had purchased the extended warranty and the repairman replaced the motor but discovered it wasn't getting any power. The user interface had malfunctioned, and guess what? The factory in Japan that made them isn't doing so anymore. Sounds familiar? My money for the warranty was refunded and I was told I was basically out of luck. After many phone calls between KitchenAid and the warranty company, I contacted the CA Better Business Bureau. There is a Civil Code 1793.03 that requires manufacturers to provide replacement parts up to 7 years after purchase.

We built a new house in 2012 and bought all new KitchenAid appliances. I thought I was buying a great branded product. My natural behavior is to buy the best and when I went in to buy appliances for my new house, I was directed to KitchenAid. I started my experience by having several problems with our microwave and with my cooktop at one time, with the burners not working correctly. I also had the board on our dishwasher go out.

I called KitchenAid and contacted the repair guy. He came and said he needed to get parts. Week passed. Meanwhile, our contractor had come and fitted the refrigerator with the custom panels to match our new cabinets. Then the repair guy came with 1 of 2 possible bad parts, opened the box and part was broken. I found out from him that the other part - the main circuit board - was made by some factory in Japan that was wiped out by the tsunami. KitchenAid has no replacement parts for this board. If it is bad, it has to be pulled and sent back to KitchenAid to be repaired. However, repair guy said, "We should replace the control panel board first and see if that does the trick."

We purchased our KitchenAid Architect series refrigerator in September 2013. It has not worked properly since delivery. It was louder than our outdoor air conditioner unit and the water/ice maker does not function. We have had repair companies out 6 times to replace various parts. The sound issue was finally resolved after recording the sound to convince the rep that this was not normal (a bad blower fan). However, the same water valve has been replaced 4 times and still shorts out every time a new one is installed. The first repair company said the unit was not repairable. KitchenAid refused to replace the unit and requested a second opinion. The second company has come to the same conclusion. This is after hours of running the same diagnostics over and over again. We have also called customer service. The agents are rude and of no help. I was told I could request a replacement unit but there was no guarantee it would be approved? What?! I fail to see how any of this is efficient, cost effective or customer friendly. We spent almost $3000 on this high-end fridge. I am at the point that I do not want to see another KitchenAid product in my home.

We bought our fridge model # KFIS29BBMS00 five months ago and started having trouble with the freezer not working. We've had a technician out here four times and he's coming again today. I have called KitchenAid twice and they just gave us an extended warranty. They don't care about us and will not stand by their product, and we still don't have a freezer. I've been out a lot of times and not to mention the food that we've lost. Everyone knows food is not cheap. Please don't buy any KitchenAid product. I'd buy an old GE first.

I purchased a microwave oven, model KBMS1454SBL-1. About a year and a half into the product, the dashboard lights went out and stopped working. I went to the KitchenAid website and filled out their contact form in which they referenced I visit their service page. I filled everything out in on the service page. On that page it indicates the following: "If your appliance is not under warranty or covered by a service contract, then the charge for the technician to come to your home will cover diagnosing the problem with the appliance, and a written estimate for the repair." To me that is vague. Does that mean that once the technician will do the repair, then I will be charged? Oh and also how much will I be charged? Well here is what happened.

KitchenAid refrigerator model #Ksf26c - We purchased our refrigerator less than a year ago and already have dents and scratches on the metal trim of the humidity control drawer and meat drawer. The quality of the metal trim is substandard. I called the parts department at KitchenAid and they will not replace the defective drawers because it is cosmetic. I would definitely recommend not purchasing this refrigerator.

We purchased a new KitchenAid KSC23C8EYY for $2600 at the end of Jan. The ice maker didn't make ice for the first 48 hours and then the water started coming on but not shutting off. This happened at night so we didn't notice it until the morning. This filled the freezer with a frozen waterfall of ice and spewed water all over my new kitchen floor and under the new dishwasher. I called Western Appliance to have them replace it since it was brand new and now was covered with ice. They had to send a tech out before they could/would do anything.

Kitchenaid refrigerator model ksrg25fvms - I bought this appliance in 2009 for $1,765. When I received it, I immediately started having problems. In the first 90 days, there were problems with the freezer. When the repairman came to fix it, he didn't do anything. He just said to unplug the fridge and it will fix itself. We continued having problems with it, and recently there is an accumulation of water in the fridge under the bottom compartments. We called to get it fixed, and KitchenAid said that we would have to buy a one year extended warranty to fix it. We did.

I remodeled the kitchen in 2007. Refrigerator, freezer, 2-drawer dishwasher and combo micro and oven all broke down in Nov. of 2012. I called service for all appliances to be fixed. Freezer was fixed w/ new motor (service man stated KitchenAid knew of the problem for many years w/ no recall). After 3 months and 2 servicemen from different companies, oven is still not fixed. The parts KitchenAid suggested to these servicemen did not work. KitchenAid again knew of a problem with both ovens and did not recall. After many months without any ovens, I called KitchenAid. I asked for suggestions. All I got from the customer service rep was silence .... and then a sorry. He told me that he could not help in anyway. I spent $3200 on these ovens that only worked for 5 years and I cannot get parts to fix them. I will never purchase a KitchenAid appliance again.

I bought a KitchenAid refrigerator in August 2010 for $1,500. From the beginning, it was freezing items on my top back shelf and shooting ice cubes all over my freezer. At this time, I am facing a $350 bill to fix the problem that has escalated to freezing everything in my refrigerator. I have called KitchenAid many times on this to be told I should have bought the extended warranty on my $1,500, 2 1/2 year product from a company that I trusted. In addition to this, I have been getting rust on the door for years now. I am very disappointed and will never recommend KitchenAid!

I called Whirlpool to have my 5-month old KithchenAid refrigerator repaired. They sent a repair person out and they replaced the computer, and the refrigerator still did not work; and so I had to wait another week. The repair company came out again and replaced the control panel, and still the refrigerator did not work. It had been 10 days and still the refrigerator did not work. They said they would order another computer and install it. They came out, installed another computer and the refrigerator still is not working. So Whirlpool decided they should order a little needle-nose plier tool and go through each wire in the refrigerator when this tool comes in, as it needs to be special-ordered.

Kitchenaid does not stand behind their refrigerators. We have a built-in unit with an icemaker and water dispenser in the door. We have had the appliance service recommended by Kitchenaid out to correct a problem with the icemaker icing up causing water to run out at the bottom of the door. This is a known design problem with the icemaker. After spending $650 to try and repair the unit, I have been informed that due to the water leaking down the shaft to the motor in the door, the entire door needs to be replaced at an additional cost of $600 plus. Kitchenaid has refused to cover this expense. Be forewarned that Kitchenaid does not stand behind their products!

French Door Kitchenaid Model No. KBF S22EWMS1 - I bought this overpriced french door, freezer on bottom, KitchenAid approximately 2.5 years ago. The first problem occurring about 10 months ago was a leaking freezer, which warped our wood floors and cost $300 to repair (we haven't repaired our floor. It's still warped). The most recent problem (a few weeks ago) was no cooling. We lost hundreds of dollars' worth of food. Our repairman charged $65 to tell us we needed to call KitchenAid because it's a repair covered under warranty (condenser unit not properly sealed). A&E repair, authorized by KitchenAid, came out to screw everything up. First they ordered a new condenser unit, then made us wait a week to install it. Then the installer did not have enough time allotted by the idiot dispatcher to install the unit, so he just patched it and ran dye through the system to "figure out what the problem was" even though we had a new condenser unit sitting in front of him waiting to be installed.

I purchased this Kitchen Aid Bottom Mount Counter Depth refrigerator. It was delivered on November 10th, 2012. I have had to put in 4 service calls to have this repaired. I believe their service technicians don't even know how to fix or advise about this product. I have spoken to several different people in their so-called Customer Care Department and all they advised was, “We have to send out a technician.” It always seems to break on the weekend when no one is around to come and see what the issue is. I called today Monday and no one was available until Tuesday. What kind of nonsense is this? But I can see why no one is readily available, because there are way too many complaints with only a small number of service people. I want a new refrigerator or my money back. Do not buy any of the Kitchen Aid Refrigerators. I want to see how the supervisor is going to handle my complaint. I will keep you posted.

KSC23C8EYY Stainless Side by Side Fridge - I got sold this $2,000 plus (I am embarrassed I paid this much for junk) fridge for our brand new home. We were told KitchenAid is a great American-made brand and far easier to fix than any foreign product. Well, here is how I will sum up my opinion of our side-by-side KitchenAid fridge. It’s garbage. On the second day after delivery, here is what happened. It stopped cooling; we had to put everything in a cooler. The door alarm and lights are on even though both doors are closed. The doors are crooked. Water and ice will not dispense. It will not make any ice. A call is in to the place we purchased it from to see what we can do. We are hoping we can exchange it for the cheap foreign-made fridge we originally wanted. We will never buy KitchenAid again. I'll try to remember to do an update to advise on outcome.

My wife and I, the only folks in the house and in our 70's, remolded our kitchen with KitchenAid products. The refrigerator, now 5 years old, has had two ice makers replaced at $700 and the temperature panel for the refrigerator side hasn't had a light for 3 years. The ice maker chute mechanism simply fell apart one evening while we watched TV. The microwave door hinge fell off and the temperature probe in the oven stopped working. We had two sets of GE appliances in our 54 years and replaced them with new styles, not because they were broken. KitchenAid customer service told me I should expect to repair kitchen appliances and would send a repairman if I paid for it? What a ripoff!

Our new refrigerator like others never made it below 50 degrees in the freezer. That refrigerator was replaced after one week (thankfully) but the new refrigerator has never made more than 12 ice cubes! We called and they replaced the icemaker. Now after one week, since that icemaker also doesn't work, we have called again and scheduled another repair service call. At that time, the operator told us to turn down the temp of the freezer (below the recommended temp) so that it will freeze faster. We will see or we will replace this refrigerator with a different brand. It makes me wonder about the brand new KitchenAid dishwasher and oven we purchased at the same time.

An unusual problem occurred with my 1999 refrigerator. A screw broke inside one of the back wall brackets that hold the shelves. I called KitchenAid for an authorized factory dealer thinking their experience would know how to resolve the problem. KitchenAid informed me the cost to send someone would be $129 plus parts, and if the tech stated it could not be repaired, they would offer something towards the purchase of a new refrigerator. The tech was not able to get the broken screw out of the bracket. I called KitchenAid in his presence, and they refused to stand by their original statement.

When the French door opens, it slams open; and in a short period of time, the hinges will come loose. The deli shelf was made so cheaply that the tabs controlling the temp broke off, and I was told it was cosmetic! A repairman came out and said this was the best he can do! This is a poorly made refrigerator, and judging from other people's comments, my big error was in purchasing it!

We have an 18-month old KitchenAid refrigerator - high end model with the freezer on the bottom. It began to leak water that settled at the bottom of the freezer. After a time, it would freeze so much that it would eventually leak out onto the floor. We looked in the book - no help there. I found your forum and a problem just like ours (same model even). They said it turned out to be a grommet that was too small and that a new style had been developed. So we wrote to KitchenAid about this. They denied that there were any problems. After several conversations with them and a copy of one of your forum notes on this, they finally did agree to at least pay for the part.

We have the big side-by-side stainless steel model, purchased in 2005 for our new home. We are in the same situation as the previous reviewer. The circuit board was removed and taken for repair. The problem is that the part is no longer available, so they are refurbishing them and must have weeks of backlogged work to do to fix them. We are also waiting on A&E. Unfortunately, they don't give you this information. They say the part is on backorder. Hello, it's not on backorder. There is none.

I have a KitchenAid Refrigerator and Microwave Oven Combo which are 8 years old. The refrigerator went out on 11/26. My warranty was out so they sold me a 1-year extended for $429.00. A&E came out on December 3 to fix the refrigerator. The repair guy said it was the circuit board and would order it. He said it would take 1 week to get the part. The part never showed up and A&E called to find out if I received the part. The repair guy told me to move the fan to keep the refrigerator cool. He told me the part is back ordered until January 19. Now I am out of a refrigerator and freezer. I lost over $400 in food.