KitchenAid Refrigerators Reviews

No response to my question about warranty and no to a new refrigerator. My issue is if KitchenAid cannot get parts, then they shouldn't be in the appliance business. So much for the warranty, it's not worth the paper it's written on. I only wish I would have read all of these other complaints prior to buying their products. Did this happen after Whirlpool bought them out or has it always been this bad? I have never had a problem with refrigerator, even the old secondhand ones always work. Any suggestions how to proceed? It looks to me like my experience doesn't even rate as a horror story compared to what I have read on this site.

I am writing about a series of problems I have had with several large KitchenAid appliances. I have never written a complaint letter before, but the coincidental problems with your products reminds me of the planned obsolescence complaints from 30 years ago about American made cars. I thought about just posting all of this on the internet, but thought I should give you a chance to respond first. Here is my story. On December 2, 2004, I bought three major KitchenAid appliances as a part of a high-end kitchen renovation. A built in refrigerator was the big ticket item, but I also bought a gas stove/electric range, and a silent dishwasher, all brushed silver. Together, the three items cost me $11,494.35.

Everything worked fine until this past spring, but within six months, all three appliances have had major problems. The compressor on the refrigerator failed. You covered the parts, but I paid over $600 in labor. A hinge on the door of the dishwasher rusted out, and I replaced it for over $300. Currently, the washer motor on the dishwasher is screaming every time it runs. I've been quoted a cost of about $500 to replace it. What about the stove? This past summer the small control board (near the dials) failed, and I had to replace that at a cost of over $400. Last week, the large control board misfired, turning the oven my 16-year old daughter was using to make cupcakes on to clean mode, locking the door, setting the cupcakes on fire, and sending plumes of smoke throughout the house. Luckily, I was home from work with an injury, and thought to flip the circuit breaker. The fire died after about an hour, and the door opened when I put the breaker back on. I just replaced the big control board at a cost of over $500.

All told, I've paid over $2,200 to repair very expensive appliances that are less than 10 years old, and I still have a screaming silent dishwasher. How do you explain this? Planned obsolescence? If so, you certainly have the timing down pat. So why am I writing? I am hoping you will do the right thing by me and in making appliances that last. What is the right thing to do for me? Cut me a check for $2,200? Fix my dishwasher for free? Give me all new appliances and install them? Send me a letter of apology? I'm not sure. I will leave that to you. I do hope someone responds. It might be cathartic for me to post a bunch of nasty reviews on the internet, but I hope there is a more constructive alternative.

Our responding technician was very well versed regarding our problem and had the fridge fixed in about a half hour. This was no job for a reasonably competent homeowner to take on as it required a lot of dismantling, ice-chipping and hot water to fix before a new, improved grommet could be installed, which by itself took about 30 seconds to install from around behind the refrigerator. It seems that maybe more than a few of my model refrigerators were shipped with a defective grommet that has since been upgraded, so maybe complaints such as mine will become a thing of the past. At any rate, our fridge seems to be humming along just fine now. Thank you, KitchenAid telephone person, for setting up a service call that seems to have solved our problem.

The repairman told me the dishwasher was fine but unfortunately, the new dishwasher just doesn't clean as well as the older ones. It would have been nice to know this before spending $1,000 for an inferior unit. My friend's Bosch dishwasher doesn't seem to have this substandard cleaning issue. Then I'm told the refrigerator seal appears okay and it is probably due to the weather? That's a new one. I’m not happy with this explanation and the constant need to dry the inside of the refrigerator. Another serviceman came out. He advised the seal was bad and a new icemaker door was needed. At that time, it was also noticed that the ice bucket was starting to rust in the bottom. A replacement was also ordered. The refrigerator issue is still being dealt with while I even saw the outside stainless near the water/ice dispenser was starting to get a little surface rust. The range is requiring a new sensor and complete electronic panel to get it running properly.

The microwave has been the only thing that has worked without issues, though when I bought the set, I was told it was all made in the USA. However, the microwave says made in China. Maybe that's a good thing. The way I'm asked every time I call about getting an extended warranty, it's obvious it's very much needed with the lacking quality of these appliances. My wife was so happy getting her new stainless appliance set and I was happy about buying what I thought was a quality name, KitchenAid. We were both let down. So many problems in the first month of ownership, I'm definitely concerned for the future. Paying over $5,000 for the set and now being practically forced to purchase an extended warranty to try to get a full life from them is disappointing. I'm sorry to say I can't recommend KitchenAid to anyone nor would I likely purchase this brand in the future.

Months later, we still have no working brand new fridge! We were told a part has to be ordered which takes another few weeks. When it arrived, my husband called and they arranged a time for the part to be installed. The person never showed even though my husband and I made sure that one of us was here all day. The appointment gets rescheduled and the person did not show again. When he was contacted, he stated that he was from the business that made the first assessment and refused to put the part in. We want a brand new fridge, which we paid for, in our house within the next week.

In our old refrigerator with the freezer on top, there is a pan under the refrigerator that collects water that (quietly) flows on occasion from the freezer to the pan, and then the water evaporates from the pan over time as a result of the (heat-generating) compressor that sits right beside it. There is no pan under our refrigerator to perform this function. It seems to me this is an engineering design failure that KitchenAid should provide a fix for customers who unwisely purchased this faulty KitchenAid refrigerator. If anyone knows of a class action lawsuit starting up, I would be very happy to join the lawsuit.

I mainly bought this product because we wanted to install custom door overlays to match our cabinets and a large unit. Not a lot is available in Hawaii and we were able to order this from Lowe's. We are so sorry we did. I'm glad that I purchased extended warranties on all appliances and am real glad that only two of them are KitchenAid! We, too, have lost all our food twice, not to mention the hassle of removing everything together with the thaw out and order process for parts. Should we have a class action here? We shall see. I'm glad I found this site. My husband is a litigation lawyer with just such experience, so I may be back in touch with everyone when the next repair fails!

To make matters worse, when I phoned KA to order a replacement board, they informed me that the company that makes the board is in Japan and got wiped out in the tsunami! The only option I have is to remove my board and send it out to be rebuilt [another 3 weeks without a fridge, as there is shipping time then 5-7 days upon receipt to rebuild plus another 5 days for shipping - all for $130]. KA products are terrible! And to think at the time of purchase I was talked out of a Sub-Zero. Boy, am I a sucker! I sincerely hope this makes new consumers think twice before buying a KitchenAid product!

With the first service call, it was identified that we had been delivered an older model that had a design flaw in the chute mechanism that the company knew about, but didn't fix, and was also missing a part that had to be ordered and replaced in March 2012. We have maintained as per the manual, so any references to any manual maintenance are not applicable to this problem. However, on October 4, 2012, the same problem happened again, and I came home from work to find a leaking mess all over my kitchen floor again! I called their Customer Care for service, but they were unable to get someone right there for 2 days, and I had to take care of the mess to prevent damage to my kitchen walls and floor again!

When the service person did come out today, they did not diagnose the problem correctly, and I still have this problem! To make matters worse, I immediately called KitchenAid's Customer Care phone (now I understand why they are "experiencing high call volumes") and again waited for 15 minutes, only to have to talk with a very rude "Selicia" who was unwilling to assist me in resolving my ongoing problem. When I asked to talk to her supervisor, "Joetta" came on the line and continued with the same rude, snobbish, refuse-to-assist-you attitude, almost calling me a liar; and when I requested for the service repair to come back out and fix the problem, she refused. She also refused to forward me to anyone else to enable me to resolve my customer complaint.

For over 20 years, I had GE appliances, including a refrigerator with an ice dispenser, and never had any problems. This KitchenAid Refrigerator is my first and will be my last (and I will never buy another appliance that has the name, KitchenAid) because they sell inferior products that don't work as they are advertised, then they refuse to stand behind their products, and they do nothing to ensure good customer service and satisfaction. I will also be telling everyone I know about my horrible "KitchenAid Experience" and hopefully prevent others from falling victim to KitchenAid's poor quality and service.

My husband and I are handicapped and we cannot go through this process every six months to save our floor. This is ridiculous. I called the company back and was told that this is new to them (right!) and they are sending another repair person in tomorrow. I don't know how this will turn out but I do know that I am not very happy right now. Can I trust the person tomorrow to tell me the truth? If he does get it to work, will the problem return after the warranty is up? Who fixes my floor? In all fairness to KitchenAid, I will post the results of tomorrow's visit and a follow-up in a few months. I am in hopes that they will take care of this for me without a problem. I purchased a dishwasher and stove at the same time (also KitchenAid) so I hope that this is isolated and not an across-the-board disaster.

Water dripped down through the bottom of the freezer door onto our hardwood floor. Unfortunately, water can do a lot of damage fast. After another frustrating experience with their customer service department, I finally got an appointment with a repair service. I won't even get into the details of that frustrating experience. Well, the ice making unit cannot be replaced because of insulation in the fridge door and we would have to purchase a brand new door. This would cost about $1,400 to replace and take 6 weeks to order the new door.

Never mind the expense of replacing the hardwood floors. The Whirlpool Company could not care less. The door is rusted at the bottom, so this went on for a while but we did not notice it until it got really bad and the water started puddling in front of the fridge. Also just two weeks ago, we had work done on our 4 year old Whirlpool washing machine ($350 repair cost) and now it is starting to act up again. I assume that I will have to replace it soon since I am not willing to put any more money into it. These appliances are poorly built and don't represent the quality product they once were. I hope I was able to save someone out there from making the mistake of investing in any Whirlpool (or any of the other lines built by them) large appliance.

Stainless Microwave KHMS2040W $584.32 12/18/11 Tri-City Sales (Salem, MA)

I have been retained by Mr. Kim ** to retain him regarding his claims against KitchenAid relative to the above-referenced appliance purchases. Following Mr. **’s purchases of these appliances, all stainless steel Whirlpool branded appliances, rust quickly formed on the stainless steel facades. Mr. ** first reported the rust-damage to Tri-City Sales (262 Highland Avenue, Salem MA 01970) in July 2012. Tri-City arranged for L.A.R. Appliance Service (103 Albion Street, Wakefield, MA) to visit on 01/08/12 and inspect the appliances. (Apparently L.A.R. is subcontracted by Whirlpool to do local service visits.)

The L.A.R. service technician told Mr. ** and his wife that he would order a complimentary replacement door for the range. However, upon noticing that multiple appliance doors had rust damage and were in need of replacement, the technician telephoned his office for advice, and was in turn referred by telephone to Whirlpool’s corporate representative who instructed him to refuse repair/replacement of Mr. **’s rusted new appliances. The L.A.R. tech informed Mr. ** that Whirlpool instructed that because the damage was cosmetic, it would be denied warranty coverage. He thereafter gave Mr. ** Whirlpool’s customer service telephone number, 800-422-1230.

Mr. ** called the number immediately. After an extended wait, an incoming telephone call handler answered. Mr. ** explained that he had purchased these appliances to furnish a new kitchen and had simultaneously purchased a washer and dryer also manufactured by Whirlpool, which had a white rather than stainless finish and had sustained no such similar damage. Mr. ** stated that apart from the function of the appliance, the stainless finish was an aesthetic part of the design and therefore an integral part of the product which had failed by rusting. Mr. ** received in return a long winded reply amounting to a nominal apology, thanks for the feedback, and a statement that the rust damage is not Whirlpool’s problem and that all warranty coverage of this issue would be denied and Whirlpool would do nothing to cure Mr. **’s dissatisfaction.

Mr. ** asked to speak with a supervisor, and was eventually transferred to one. The supervisor suggested a special “cleaner” that replaced “the lost oil” (to which he apparently by analysis over the telephone attributed the rust damage) and stated that provision of this cleaner is all Whirlpool is willing to do to address Mr. **’s concern about his new rusted appliances. Mr. ** explained that if oil had indeed been lost, and so rust damage was commenced, then the products were defective. Mr. ** rejected the customer service supervisor’s offer of a bottle of cleaner to repair his $6,000+ worth of rusted appliances, repeated his points of concern, and made a plea of his loyalty to the Whirlpool brand and requested that the company’s customer service team answer his concerns, and resolve this matter amicably. The supervisor again rejected his pleas but this time curiously modified the rejection with “at this point.”

It is not clear what point Mr. ** has to get to in order for Whirlpool and/or KitchenAid to agree that it is not reasonable to expect customers to endure a home full of rusted appliances approximately half a year after new purchase. However, at this point, Mr. ** is disappointed that the warranty for these items has been repudiated and that KitchenAid/Whirlpool refuse to stand behind their products. While Mr. ** and his family were willing at the time of the service visit and telephone calls to accept replacement of the doors to these appliances (perhaps with a facade other than Whirlpool’s stainless steel), due to the stonewalling the company has subjected him to, he has retained me to defend his rights in this matter.

Mr. ** did not receive any clear and conspicuous warning prior to purchase of these expensive appliances of an obvious substantial risk of rust damage to Stainless Whirlpool appliances. Nor are any such warnings included in advertisements for Whirlpool Stainless steel appliances. Were any such warnings made clear to Mr. **, he would not have made these expensive purchases. Accordingly, KitchenAid/Whirlpool’s policy regarding the concealment of the significant risk of rust damage (of which service technicians and customer service representatives have clearly been aware) constitutes a deceptive trade practice.

In KitchenAid/Whirlpool’s failure to honor it’s warranty or to reasonably address Mr. **’s concerns, the company has committed breaches of warranty, the federal Magnusson-Moss Warranty Act, the Uniform Commercial Code, Massachusetts’ lemon law, and unfair business practices and other consumer protection laws. Accordingly, Mr. ** demands that his appliances be repurchased. Besides being sent directly to you, this letter is being submitted to the Better Business Bureau and to other Consumer Protection sites.

Additionally, if swift action is not taken to repurchase these appliances, Mr. ** has instructed me to take all action necessary to enforce his rights including without limitation the filing of a lawsuit. Should this action become necessary, I will seek on Mr. **’s behalf all rights and remedy’s afforded to him by the law, including the payment of attorney’s fees and civil penalties for willful violation of consumer protection laws as may be appropriate. We hope for a swift resolution of this matter without the need to enforce the law and ask for a response to this claim within the next fifteen (15) days.

BTW, the compressor gave up after only 3 1/2 years and was replaced by KA because the hot door burned my niece's hand. I have no hope of getting these repaired as KA said sorry; it’s out of warranty. I spent over $12,000 on garbage that should have lasted many years. I have an old fridge in the garage that has never had a problem in over 30 years, along with an old behemoth microwave that still can cook like a breeze after 20 years. I totally cannot afford to have the KA products repaired so I am stuck. Does anyone know if there is a certain kind of epoxy I should get to try and repair the fridge myself? I am disabled now and need all the advice I can get. Take it from me, don't ever buy a KA product.

We thought he ordered the parts but 2 weeks later, I followed up with KA customer care and were told that the service tech had closed our file and had noted in the file that we had decided to purchase a new unit. We had decided no such thing. I asked for the parts to be ordered and were told they were on backorder. Another 2 weeks went by with no word from KA or the service tech. Meanwhile, it's the heat of summer, I have young children and no refrigerator. I called KitchenAid back and were told that one part was still on backorder and they had no idea when the part would be available. They offered no solution to the fact that our family had no working fridge. I asked them for the name and part number and tracked the part myself and ordered it.

It took another week for the service tech to come out. I had to take another vacation day and waited for over 4 hours for him. KitchenAid techs only work 9-5, Monday to Friday. The service tech replaced 2 parts and said the 3rd wasn't needed. That was on July 6th. On Friday, July 23rd, the fridge and freezer completely stopped working and was actually hot. I called the service tech twice with no response. Today, July 30th, I called KitchenAid customer care and asked for the tech to come out tomorrow (July 31st) early in the morning as I cannot afford to take another vacation day. I was told that their techs only work 9-5, they will not make any provisions to accommodate working families and the rude, arrogant customer care supervisor told me that I needed to make the necessary arrangements to be available when the service technician turns up.

We have been without a working refrigeration since May 2012. It's now the end of July. We've wasted hundreds of dollars in spoiled food and KitchenAid has no care or regards for our situation. Furthermore, no one at KitchenAid appears able to resolve our issues. For a company whose slogan is "For the way it's made", I feel like they are falsely advertising their products because they are poorly made. I will never ever buy a KitchenAid product again and will do my best to inform anyone who asks me of my dreadful experiences with KitchenAid Canada.

I waited for approximately two weeks for the independent repair company to receive the new parts and make a return appointment. When they arrived, they realized that they had been sent the correct fan parts, but not the correct gaskets. The technician refused to repair the fan as he only gets paid at the completion of the job and refused to repair the fan, which would have created an appropriate cooling environment for food storage. We are currently waiting, again, for over 1 week for the new part to be delivered. I have now been without the use of a refrigerator for approximately 3 weeks in sweltering summer heat. My wife has had to take 2 days off from work to accommodate the technician's schedule and will be required to take another day leave from work to accommodate for another appointment.

Throughout this process, KitchenAid customer service has been terrible. They were unconcerned that our refrigerator has been spoiling food. They were unconcerned that the unit proved to be defective after 3 months of usage. They were unconcerned that we have no refrigerator in the middle of a summer with temperatures hovering around 100 degrees. They were unconcerned that we had several instances of illness due to spoiled food. They have been unwilling to replace the lemon refrigerator, which broke within 3 months of purchase. They have been unwilling to expedite any service or delivery of parts in order to alleviate this egregious situation. They refused to use expedited mail service. They refused to appoint another independent technician when the one originally assigned refused to provide timely service. We are still waiting for the repair to be completed. I have been offered no compensation for the trouble that I have had due to the lemon refrigerator.

Between ordering parts and waiting for their delivering and repairs, we were without a refrigerator for one month. The technician finally called KitchenAid and told them what had been done and that he could not find what else to change. KitchenAid told the technician that he had to run the main line of the refrigerator through the outside of the refrigerator, meaning they had to drill a hole in the back of my refrigerator. After that was done, the refrigerator worked until about a week ago, wherein it broke again and with the same problem.

I think KitchenAid is aware of the problems these refrigerators are having but will not say because they won't give a new unless the one you have is deemed unrepairable and, of course, they don't care how much a customer has to pay as long as they repair it. I have called KitchenAid on several occasions about this and all they say is that they will file a complaint and if I want, to buy an extended warranty which will cost me $500. I informed them that with the times I have had to repair my refrigerator, I could have already bought another one from a much better company.

My problem with all this is my old refrigerator (Maytag) had it for 23 years, and I never replaced a door gasket or worked on it in any way. I don't know a door gasket should go bad in less than a year. Now being two years, it is crumbling and falling apart when you open the door. If you buy from KA or an approved service company, the seal is $199. I purchased one on the internet for $99 and replaced it myself. Buyer, beware! KA does not care about the customer, just the dollar! I will never purchase another KA brand or Whirlpool brand ever again, and I will make sure all my friends know about it too.

My kitchen is the heart of my home and was featured in our local newspaper and in MySanAntonio website. We entertain almost every weekend and I make sure all my guests and neighbors know that I don't have any ice from the freezer in my kitchen because KitchenAid makes a lousy product. Guests have naturally gone to the freezer door during a party to dispense ice and I just comment "Oh sorry, it’s a KitchenAid. Don’t ever buy one! Please get the ice from my old freezer in the garage!" (which for 10 years has worked perfectly). Some of these folks are CEOs, contractors and custom home builders so I make sure the word gets out. I guess I will just keep a supply of bagged ice till the whole ** thing gives out on us, which I expect will happen soon based on everyone's feedback!

This kind of headache is unacceptable just to have ice cubes and cold milk! I should have gotten a cheaper fridge at one tenth the cost. If you research the reliability records of other built-in fridges, Sub-zero, Thermador, etc, they all have major issues with their ice makers and their compressors. I hope that Pacific Sales, now owned by Best Buy, can help rectify this nightmare. They want me to keep this defective fridge and give me an extended warranty to cover predictable malfunctions. Not a good way to start out. I could understand if this was a 10-year old unit but not with a brand new lemon!

We thought we would call KitchenAid and see if there was a better diagnostic tool to determine the noise. KitchenAid told us this was not an "authorized" technician and that we should set up an appointment with the correct company. They set an appointment. We were frustrated because we had just paid $65 for a service call, and we were going to have to have it serviced again at $99. We wanted our $65 reimbursed.

After this, we called the service company and asked why they came out if they were not authorized. They said they should not and that we should contact Whirlpool KitchenAid, who set the appointment to be reimbursed. In the end, after 2 hours of phone time, KitchenAid said the phone rep had made a mistake that this company was qualified/authorized. So in the end, I spent 20 minutes on the phone with a specialist who led me into spending another hour and 40 minutes with customer service reps who tried to undo the specialist's recommendation.

I am out $65 for a service repair. I will need to spend $99 for another service repair recommendation. KitchenAid stated they gave me bad information but would not provide any written notification or written statement. KitchenAid has "assured us that they would make changes within the company to make certain this never happens again."

In the end, I do not trust KitchenAid/Whirlpool. I do not trust the Customer Service rep Ashley. Worst, I am stuck with a house full of appliances that I would love to rip out, sadly not because the product does not work, but because when I have a problem, I will have to work with the customer service department. I strongly recommend purchasing another brand.

In the beginning of Dec 2011, I noticed some white water spots in front of the fridge, just thought I had spilled some water and hadn't noticed. Came to find out too late, since the warranty is one year from purchase date, that a sheet of ice was forming in the bottom of the freezer compartment (someone else on this site mentioned the same thing) and then slowly melted at the edge of the freezer door and dripping on the new hardwood floors. After pulling the unit out found the floor board under the edge of the door was warped.

I spoke to "customer service". Their solution was to pay over $300 for a six month warranty since the unit was less than 18 months old, which I did not do. They then set up an appt for a service call through AE Factory Service with a price of $130(any repairs made would be over and above that) for them to come out which would take 2 weeks. After thinking about it, I decided that was a ridiculous price for a service call and decided to cancel it. I called a local appliance repair company and they could have come out that day if I had been home. Price was $35 and that will go toward any repairs that are done. Makes you wonder why the company that KitchenAid refers you to such an expensive repair company. Do they have any interest in that company? Repairman that is coming out tomorrow said he has this particular repair "down to a science", obviously having done it numerous times before.

After spending over $2,300 for a refrigerator, the last thing I expected was to be having problems in less than a year of use from a company that I had always considered to have quality product and service. But it certainly seems like KitchenAid has gone the way of too many American corporations, that the quality of their products and the consumer is the least of their concerns. I will be mentioning to my contractor, who is very sought after for kitchen remodels in our area, that if his clients are considering any KitchenAid products they should reconsider their choice. Also, to anyone that mentions to me that they are buying a new refrigerator, buyers beware!

After reading these other reviews for over an hour I am amazed that a class action lawsuit hasn't been filed yet. When will companies get it that all the consumer wants is value for the dollar spent and good customer service?

However, the Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As the item has broken down well in advance of its normal life expectancy and has not been misused in any way, we regard the item as being of unsatisfactory quality in respect of its durability. I am, therefore, asking you to repair the item free of charge or to replace it with a similar model/finish, and more importantly one which is working properly. I want either a repair or replacement model (similar) that works well and as advertised. As a result of the problem fridge, we have thrown out hundreds of dollars worth of perished foods over the years.

Now these motors are not cheap. So this was a design flaw. Here we go again: same problem even with the new rubber washer. It’s frozen up solid. It makes a lot of ice you just can’t get it out of the dispenser. I am sure there are a lot of people that have this same problem. This started before the warranty was out. This is a two years and 9 months appliance. There’s trouble with the ice maker all the time. They just tell you your warranty is out even though they made a flaw in the ice machine design.

The handle broke off the microwave this year. A plastic retainer in the door couldn't handle the heat, and cracked. The door is now glued together with JB Weld. The dishwasher door has had to be adjusted twice because of a pulley/cable/counterweight malfunction. The plastic dishwasher fluid reservoir cap fell off and melted on a heating element. The oven plastic pilot light cap melted. I replaced that with a metal one for $45! The technician said the oven door springs now need to be replaced, because the door is not closing completely, allowing uneven temperatures, and fumes into the room.

The technician said that most Kitchen Aid products are now junk, mostly made in India. I have to agree. I am an architect, and I used to specify Kitchen Aid in the houses I design. I tried to call Kitchen Aid, or email them regarding their poor design, crappy assemblies, and shoddy performance, but I was not able to get any kind of response.

The next time my less-than-five year old appliances breaks, I'll replace it with another line of products, probably just as bad, with poor service, high repair costs, and don't- give-a-**-customer service. I'll never purchase a so-called high end kitchen product, never recommend or specify Kitchenaid. Unfortunately, this is the state of Kitchen Aid and most other American manufacturers, living off their past reputations. Of course I don't expect any kind of response from the retailers, except to try to sell me more appliances, parts, or extended warranties. I have had high repair bills, damaged and spoiled food, frustrations, and disappointments.

In about 8 days, the problem with the original fridge returned now even worse. Then, I went to the same store I bought the original KitchenAid. I purchased the same unit on my credit card for over $2,600. Foreseeing what was impending doom for the original fridge, I moved it out of site and had the new one delivered. The next day, I canceled the credit card transaction for the new fridge and called the store to advise them to come and get the fridge. What they didn't know is I exchanged the old fridge with the new one and even switched the ID tags that have the serial number. The next day, the store came to get the fridge not knowing they got the old one broken back in exchange. Ironically, no one had a clue nor did they even check. So, I ended up with a working new refrigerator. And I didn't have to deal with poor service not only from the store, KitchenAid reps, or a service provider that doesn't have a clue on how to repair these products. In the end, I not only now have a good working and new refrigerator, but the old one I bought as a stand by for $50 was cleaned up and completely checked out, then sold for $150.00.

Last time we checked our fridge, it was 60 degrees. According to Sears, it would be a minimum of one week before they could come out and repair the fridge, even though our last repair guy had the part needed to fix the fridge shipped directly to our home. The part is currently sitting on our kitchen counter. I guess my question is, is there a lemon law that protects my family from Sears and the obviously faulty item that they sold us? If so, I would like this fridge replaced. I'm very much considering contacting an attorney. What are your thoughts?

I found out this was not so. I began to notice over time that milk, juices, and other foods seemed to be slowly spoiling more than usual. In July 2011, refrigerator was not cooling. I called Sears for service and was put under extreme pressure to purchase smart agreement prior to appointment or pay service charge prior to serviceman sent to my home. I took smart agreement, serviceman #** arrived with computer and wand type device and said that he really didn't know what the problem was but it was probably maybe a leak and seemed to be a sealed system internal problem.

He steadily called in to confer with others and after about 2.5 hours, he said he would try to find the leak and the decision about the unit would be up to Kitchenaid. I advised that I had a Kitchenaid warrant on the seal system problem. He advised to give the refrigerated part 12 hours (freezer 24 hours) to adjust and call Sears of any problems and then left. The unit seemed to operate for a day. Ice formed in the freezer but melted down the front of unit. I called Sears immediately that day and could not get an appointment until the next week! Serviceman #** came and was in my home no more than 5 minutes and placed a sticker deemed unit "not economical to repair/scrap" and said Sears would offer a $500 discount on another unit!

I complained that it was not economical for Sears to repair but it was economical for me to spend more money! I reminded him that Kitchenaid warranted that problem and was advised to call them. I called Kitchenaid and was on phone for more that 2.5 hours getting the runaround especially with Customer Experience Team. I spoke with several people about them honoring the warranty on the sealed system repair and was told they would send a serviceman out to check out the unit.

Serviceman from A&E turned out to be the same first serviceman from Sears and he refused to return although he was representing Kitchenaid. He said he was not allowed to call Kitchenaid and that I would have to do that myself. I was back on the phone with Kitchenaid Customer Experience for another 3 hours and was being preached by Tammy or Pammy about Tech Teams from Sears and Kitchenaid not reporting my problem. But she said Kitchenaid would stand by their warranty. She finally said she would have a Kitchenaid supervisor contact me and I gave her the best number to contact me which was not followed.

The supervisor Denna called a few days later and left a message on my home number, not the preferred number that I have given. Denna's message was that she didn't know what Kitchenaid could do for me and advised that it would be best to take Sears' $500 offer but I could call her to discuss it. I left several messages and she never answered or returned my calls to her **. One last attempt with Kitchenaid Customer Experience, I spoke with an assistant Joetta, at the same number, but another extension **. After a lengthy conversation, reminding her that I had a Kitchenaid warranty on this repair, she seemed to agreed to help with the problem and said she would send a team that could help with the situation. She took all the necessary information and promised to get back to me. That was two weeks ago. Nothing. It is apparent that Kitchenaid does not stand by their warranties and do not care about the customers.

We moved into our newly constructed home in April of 2009. We purchased all KitchenAid appliances for the kitchen. The built-in refrigerator is a KBR036FTX and cost $5,000 in addition to the $2,000 worth of custom cabinetry it sits in. The horrors start when you call the KitchenAid "Experience Center"

On June 15, 2011 (2 months out of warranty) it started to "warm up" neither the fridge nor freezer could maintain the correct temperature. I immediately called KitchenAid and they sent a repairman the next day.

June 16 (day 2) He turns it off and on and said that sometimes that fixes things. It didn't, so he ordered a "dryer" and "access valve". The parts took seven days to arrive. He was not aware KitchenAid would expedite and KitchenAid did not offer it! (first clue KA does not put customer first)

June 23 (day 8) The parts are replaced but nothing changes, the freezer was 21 and fridge was 45 degrees. I called KitchenAid and the repairman can't arrive until the following Monday.

June 27 (day 12) The repairman showed up at 4PM and on the phone with KitchenAid decides it needs a new compressor.

July 1 (day 16) It was four hours to install new compressor, new tubing and compressor didn't "match up" so repairman had to "modify" all connections. Three hours later the fridge had warmed up dramatically I called KitchenAid and they said that was normal, give it 24 hours. I asked for a supervisor and I was told "supervisors are not available to customers". (second clue) He said they prefer same repairman finish the job (third clue that customer comes last).

July 2 (day 17) The fridge is 71 and freezer is 73, was partially usable before but now completely unusable. Company arrives for 8 days.

July 5 (day 20) I told KitchenAid that we would give the repairman one more chance and to get him out here.

July 6 (day 21) The repairman arrives and now it is the inverter. I said "isn't that a coincidence?" and he said that since the compressor is working great now, it was probably too much for the inverter. Part is not under warranty so I have to pay for it. They won't even pay to expedite shipping. They clearly have no interest in helping me get this resolved quickly.

July 8 (day 23) I hired a new repairman. After time on the phone with KitchenAid, they determine that it is the compressor (again !) Inverter is fine, there was no need to order that but KitchenAid tells me it is NON REFUNDABLE and NON RETURNABLE ! KitchenAid offers me $100.00 to buy a "dorm" fridge. Asked for a supervisor again and was put on hold for over 45 minutes and had to give up.

July 12 (day 27) Third new compressor arrives and the new repairman changes out and fridge starts to cool, but by next day is back to 70.

July 13 (day 28) New repair company is taking charge and I will contact his representative since KitchenAid is doing nothing for me when I call.

July 18 (day 33) New repair company is trying to get it exchanged, they feel the entire system is contaminated. KitchenAid says no way, it's still repairable and they want the original incompetent, unreachable, part-time repairman to complete the job. I called KitchenAid and demanded an exchange and that they work with the new repair company. I also asked again for a supervisor and I was told that someone would call me back in two business days! I gave two phone numbers so I wouldn't miss the momentous call.

July 20 (day 35) Supervisor only called one of my numbers and left a voicemail. I called her back and left a voicemail. (sigh)

July 21 (day 36) Still, no word from the supervisor, but new repair company has "made a deal" with KitchenAid and will be "allowed" to do my repair. Parts will arrive on July 25th or 26th and repairs will be scheduled at that time.

I'm sure there is more drama to come, but I wanted to get this posted so that no other potential buyers would buy KitchenAid unawares and unadvised.

that KitchenAid offers.

We called KitchenAid and told them our situation and that the fridge was also at this point making a lot of noise. This was a few months ago. We did opt to extend our KitchenAid warranty through what I originally thought was KitchenAid directly, but it is a third party company called Assurant. We were frustrated that we were stuck with a less than two years old $2,500 refrigerator that we had to put cardboard in for shims to try and make it level and were now making a lot of buzzing noises. I called the warranty company and they told me that they don't come out for noises. Next, I called KitchenAid directly and they advised us to call the warranty company back and ask for a second opinion company. While we were on the phone with KitchenAid, my husband realized that the noise was coming from the under belly of the fridge. It was vibrating on our floor. After calling Assurant, they scheduled an appointment with a service company who never showed after we waited from 8AM till 5PM on a Saturday for them.

I called the warranty company back, not too happy, but they scheduled Quaker City repair service to come out. They actually had been the company assigned to us by KitchenAid under the first year manufacturer warranty period. I was not very impressed with them from the get go. The repairman came and looked at my fridge. After looking at it, I asked him what he thought and he refused to tell me anything. He said I would have to wait for a call for his report. He wanted to consult with someone else. I persistently tried to get some information out of him. I have never had a repairman not tell me what the problem was with an appliance for a service call. This only confirmed my poor impression with this company.

After one week of waiting to hear from them, I called the warranty company who lied and told me that they had no report from the service company. The only thing he told me was that the noise it was making could not be addressed until something breaks and he told me to put a shim under the part that was making the noise underneath. What a professional repair people. I called the service company and they read me the report and confirmed that the warranty company had a copy of the report. The service representative did read me a copy of the report which stated "base of the unit is bent and preventing left right wheel to be on floor causing unit to be unbalanced". Assurant, the warranty company, will not fix the fridge or even address the issue because they are saying that the fridge was like this from the get-go and KitchenAid said that it is out of the original one year warranty and will not fix it. We have spent countless hours on the phone with KitchenAid and the extended warranty company that KitchenAid uses and have gone round in circles. Neither will take responsibility for it.

So right now, we have a pretty new fridge that has shims under the back to try to level it and shims under the belly pan area to keep it from making loud, annoying and buzzing noises which still does constantly. I am ready to kick it to the curb. We are totally frustrated. Every time we call, we have to go through the same story and you would think that after ten or more phone calls, it would be on file. Somehow, KitchenAid and the warranty company can't find our information each time. We are probably posting this on this website in vain, but I am on a mission to post this information everywhere until someone listens and does something about my defective refrigerator. We are very unhappy with the lack of professionalism from KitchenAid's customer service and the repair companies that they use and the extended warranty company that KitchenAid offers.

Apparently, there is no district manager that I can talk to. All I can do is complain to a customer service manager, which really does nothing for me. When I told them we are supposed to be going on vacation tomorrow, they just say we're sorry for your inconvenience. It's now costing me $100 a day to wait for the second set of parts that were ordered a week ago and still are not here. I will never buy another KitchenAid or Whirlpool product in my lifetime! This company could care less about my family and our broken fridge. They have our money for the fridge, so their happy. I get better customer service from the IRS!

Even a supervisor failed to consider backing up their product from what is obviously an engineering design flaw. I can't believe they think it is good business to lose a customer who spent close to $9,000 on KitchenAid appliances over a part that can't possible cost them more than $5 to make. But that is just what they have done. No more KitchenAid for us, ever.

The hardwood floors are warped and we need to pay up to $200 just to fix the ** fridge. But we are thinking of selling the fridge and buying something like a subzero. Seriously, KitchenAid is a terrible company. They’re only concerned with profits and not quality products. What a sad affair.

I called KitchenAid to inform them of the report. I was told that it would take several days for them to receive the report and I would have to wait. I faxed the report to them. Then, I got a call saying that they would send out a repairman to fix it. After explaining that I already had someone come to the house and was told it could not be repaired, they said that I have to give them the opportunity to repair it. The repairman told me that it would take 4 hours to disassemble the unit, 4 hours to re-assemble the unit, plus several hours to troubleshoot the problem. All of this was going to be performed in my home. After several weeks of fighting with KitchenAid, they finally agreed to replace the unit all together.

I am now having problems with the new unit. This one is leaking water somewhere, which is damaging my cabinets and floor. The water and ice in the door work 50% of the time if I'm lucky. The alarm on the door goes off every few minutes. And even if I turn the volume down all the way or off, it magically come back on at full volume, which makes sleeping a treat for my family. The light inside keeps us guessing as to the contents of the refrigerator, because it only comes on when it wants to. Also, in the event that we run out of ice, it has started to make a thick sheet of ice under the bottom drawer, so I can break that up if needed. I didn't know it had that feature. But then again, I didn't know that I was going to have to speak to KitchenAid reps this often either.

I have asked for a refund. But I was told that I have to go through the warranty process and get it repaired. It's funny that it does not say anywhere in the paperwork about having to have a new refrigerator replaced over and over due to defectiveness or about all the damage, loss of food, or inconvenience and loss of time to my family. But they got their money, so who cares. I think that a state of the art styrofoam cooler would work better than this refrigerator. So now, the fun begins again. It's a good thing it's snowing and cold outside, so I have some place to store all our food.

I have asked for a refund or a new different brand refrigerator. The salesman is not helpful. He doesn't return my calls. The manager does not return my calls. I spent about $20,000 on appliances there and I get treated like nothing. Please do not shop here if you want good customer care. You will regret it. I really do regret it and I cannot get any help for my problem other than to have it fixed every month and a half when it breaks. When the warranty is out, I will have to pay for these repairs myself for a product that KitchenAid knows was designed wrong. The repairmen tell me that they have many, many complaints about the icemaker on this refrigerator and KitchenAid nor Pacific Sales will try to solve the problem.

I called KitchenAid again and they wanted to send another company out for a second opinion. This is when I blew my top! After many days of complaining, threatening to call the state licensing division and asking for many managers, they finally approved my new fridge (of course they didn't have my model anymore and there would be an up charge). But here I sit, 4 weeks later without a fridge still. It is the week of Thanksgiving, I was to be contacted on Friday and it is Monday. I am wondering if this is ever going to end and who protects consumers like me from being without their fridge for over a month when it is under warranty. There has to be better regulations or the warranty is worthless. My advice to anyone who doesn't have a fridge yet is to stay away from Whirlpool or KitchenAid. It appears that this behavior is common.

First, the cheap plastic bit under the bottom stainless pan as it would not drain water and then leaked all over my wood floors. Then the door seal gave out and it leaked again then the soap dispenser wouldn't work. It does not open during cycle and had to be replaced. And then the latch wouldn't stay closed and kept popping open during wash cycle and leaking on wood floors again. Now the main push button panel has stopped working completely. Debbie from Whirlpool Consumer Affairs has worked with me to either provide parts at a discount or free but when the latest failure occurred, she decided enough is enough. The unit is 7 years old and Whirlpool will do nothing more. I asked if Whirlpool would provide me with a $100-200 voucher towards the purchase of a new KitchenAid Dishwasher and she said no, they do not do that.

When according to some of what I read on the 41 pages of complaints, they obviously do. I can only say that compared to the people that are having the same problems with their new KitchenAid appliances. I am glad I was able to get at least 5 years out of their equipment. America no longer produces quality products. This type of equipment is made in Asia, imported and marked up 800%. My grandmother's fridge, stove and dishwasher worked from 1975 until 1999. There is a big difference in the quality of product. It may look pretty but built cheaply and supported minimally.

The microwave/oven combination had to have the stainless steel facing replaced because it came damaged. The cook-top had to have the stainless frame replaced because it keeps warping. They sent me a new frame with instructions for me to install it. It has since warped again, and the dishwasher seal had to be replaced and doesn't clean anything. The glasses come out foggy and the dish soap is never fully dissolved.

I recommend staying away from these products. We thought we were buying quality, we paid top dollar for junk.

The same evening, Metro Service called and said that they couldn’t confirm the appointment because the paperwork was not done correctly. I called back to K/A. They said that they could not do anything; their computers were down and I should call back in an hour. I have called them for three days straight, several times a day. And each time, they would tell me the same thing. On the fourth day, I called and got the automated voice machine.

At first, I though it could be from the water leakage of the water dispenser, however, since water doesn't travel uphill, that can't explain why the rust spots are above the water dispenser. Rust on an enclosed SS appliance that is well taken care should not be happening. I have always used a cleaning product recommended by the authorized KA dealer. The CSR at KA could offer no help and had no idea how to get the rust spots off. I will not be purchasing any more appliances, large or small, from KA and will not recommend to my friends/family. I am highly disappointed. I thought KA was the creme de la creme of appliances but I am going back to Kenmore with my next move.

He calls Whirlpool and they tell him the refrigerator needs replaced they will call in a day or two to arrange a replacement. The next day, today July 15, Whirlpool calls and arranges for a new refrigerator to be delivered bur not for 10 to 14 more days. It is summer 80 & 90 degree weather and a refrigerator that will only barely freeze meat and has a 45 degree temp inside the produce compartment. Not only have things spoiled but now we can't even grocery shop for anything perishable for almost another 2 weeks. There are 5 people in this house who don't have a way to keep food cold. I also babysit 2 days a week for my granddaughter and nowhere for her food. This is totally unacceptable. No on hand fresh food to eat milk, eggs etc. I don't even know if this thing will be running at all in another hour.

The manufacturer refuses to address the issue, despite my overhearing the senior technician to whom the on site technician was consulting that it is ‘a very common issue with that model fridge’ and he knew exactly where to direct the on-site technician to look for the problem. Given how many people are also reporting similar issues on the internet, this is clearly a design flaw in this model. Kitchen Aid customer service indicated that since the product is out of warranty, they are not responsible for looking after this defect despite it clearly being a design flaw since they used the wrong armor cladding on the cables. I pointed out that this is a serious safety problem. Their rather terse reply to me was that if I am not willing to pay for a few door that cost $800 then they recommend me to unplug my fridge! The cables in question carry 110V up to the control head in the door!

That is it for me and Kitchen Aid, never again. I have filed complaints on this issue with both the Consumer Products Division of Health Canada and the US Consumer Products Commission as well. This is a very serious electrical hazard and the manufacturer is completely unwilling to take responsibility for their design flaw. Kitchen Aid expects customers to fork over $800 for a new freezer door to address their design flaw! Absolutely ridiculous given the circumstances of this issue.

We have called KitchenAid at least 3 times personally and have requested when will they get the fridge repaired and we get no firm answer. They have so far sent 3-4 wrong parts and our repairman is pulling out his hair. He too has made numerous calls to KitchenAid. Last word from KitchenAid: We are sending it to research. That was 4 days ago and again today, it is still going to research.

The Refrigerator is not quite 3 years old and we will probably have to buy a new one before this is resolved, if it ever is. At this point, my advice is to compare KitchenAid to the BP Oil Spill. It will never get fixed. If the people running the KitchenAid Service department were working for me, I would say, "You’re fired.”

We were told by the service reps..."the refrigerator isn't vented properly in back since there was no space in the custom cabinetry" (so even though the cabinets were build using the kitchen aid specs we cut a whole and in the wall and vented into the adjoining room - BTW that did nothing but leave a great big hole in the wall) "Ice Cream shouldn't be put in the door of the freezer or it will soften" so we moved it to the shelf where it continued to melt all over the unfrozen chicken, not to mention the fact the ice maker is built into the door of the unit, a serious design flaw if items on the freezer door won't freeze) "The temperature in the room is too warm for the refrigerator to operate properly" (problem continued into the dead of winter and the White Westinghouse deep freeze in the garage works fine with no air conditioning at all).

Kitchen aid finally replaced the oven/micro combo, replaced the thermister (4 times), replaced the main control panel, replaced the computer board and blew out the lines in the side-by-side (it does finally operate almost to the level of our $450 GE refrigerator we have in the pantry, but the real culprit was debris that had gotten into the lines during original assembly, so for the poor guy who has to pay for a new control panel, new computer board, new thermisters only to find out none of those fixed your problem, demand a refund).

We've just lived with the fact that the dishwasher doesn't actually clean dishes and pre-rinse everything very well before loading. But, in researching a cause for the newest problem with our dishwasher which has now stopped working completely and has flashing lights across the control panel, I came across this site echoing the problems I have had for the past 3 years.

I will never buy a kitchenaid or whirlpool product. This has been a nightmare in my dream kitchen. All I can do at this point is warn anyone even considering purchasing these products to buy the lowest grade, builder model GE, LG or Hotpoint appliance you can find and you will be 100X happier than if you buy kitchenaid. I walk up to strangers at Sears, Lowes and Home Depot and tell them to turn away; you'll thank me for it later. I warn any one of my clients building or buying a property to not purchase kitchenaid products or to obtain a warranty on a home that contains them. Whirlpool's "high-end" KitchenAid appliances are pretty to look at, but as far as functionality, they're pretty worthless.

So, I called kitchenaid, and talked to a lady who showed no concern and in not so many words just told us to suck it up and wait until Tuesday for one of their "authorized" service companies to come and evaluate the problem and then go from there. My husband looked it up and that company had real bad reviews on the internet, so I called kitchenaid again to get a name of another company. The lady I talked with was really nice and understanding about the situation and tried to schedule us in promptly. Their technician evaluated everything, and later switched out the compressor with no luck. After extensively working on it, he came to the conclusion that the brand new compressor was bad, and told me that this happens from time to time. They had to order a new one.

Of course, we had to wait for about 3 or so business days for the new one to come in, and then get scheduled again. The technician came again and installed another brand new compressor with no luck again and informed me that the control panel and the relay switch are not communicating with each other. They had to order those parts and come back to install them. After another 3 or so business days they came back, worked on the refrigerator almost all day and said it was "fixed". I gave it two whole days to reach the proper temperatures. That didn't happen and it was Friday before Memorial Day weekend and we had a party at our house, so I requested them to come back and check on it again. They came in to tell me that there was an unfixable leak in the compartment and they have forwarded all the information to kitchenaid, who will give us a new refrigerator as soon as their engineering department reviews and approves it. We just had to wait for kitchenaid to get in touch with us. We were already at three weeks at this point.

The following week I called Kitchenaid Tuesday and Wednesday with them telling me that there is no update and someone will get in touch with us. Then I finally get a call from a woman from their technical department and she informed me that they were going to have to schedule another service company to do the diagnostics. So, my question was "Do you not trust the first company that you sent here" She told me that it was just protocol and the new technician was going to be on the phone with kitchenaid and that they are going to tell him exactly what he needs to trouble shoot to verify that it is indeed a leak in the compartment. I had to beg them to squeeze us in on Friday since the weekend was coming up again. They sent the tech on Friday around 4 pm and my house keeper let him in to take a look at the refrigerator. Unfortunately, I wasn't home at the time.

When I came home, my housekeeper told me that the guy worked on it for about 15 minutes and told her that we need a new compressor and he is going to order it for us. So much for kitchenaid being on the phone with him, we were starting the whole compressor story again. I call this new service company and they told me that according to the tech notes, they have placed an order for a new compressor for us and when it comes in they will call to schedule when they can come in to install. By this point we had been without a refrigerator for four weeks and I was livid. So, I called kitchenaid and finally got a good customer service rep, named Shannon who looked everything up in the system and said that the tech notes will be in overnight and I should be able to get an update tomorrow even though it was Saturday. I specifically asked her if whoever I get in customer service is not going to give me the run around because of it being Saturday and they need 48 business hours to have an update. She said "no they shouldn't because the notes go in the system over night.

I called today to get another rude rep at kithenaid who gives me the same "we can't tell you anything b/c it takes 48 hours to get the notes in the system and its the weekend" So, I tell her "then let me talk to someone who can give me a answer" So she abruptly hangs up on my face without saying a word and putting me on hold for few minutes. Her name is Melinda and I hope kitchenaid can track and fire her for her act after knowing my whole story. If she doesn't like helping customers she shouldn’t be in the "customer service" department. I couldn't take it anymore and started crying.

Then I get myself together, picked up the phone and called kitchenaid back to talk to a supervisor. I got Heather, who took the time to evaluate everything and took personal responsibility to get in touch with me on Monday since it is the weekend. We will see what happens to this next week, but it’s been four weeks we have been without the refrigerator and we have a 6 year old and a 21 month old baby at home. The amount of time, money and aggravation this has caused us is incredible. I hope we at least get a good conclusion to this story.

We called Karl's Appliance in Rapid City, SD to check it. We were advised the noise was due to a failed compressor support spring or mounting assembly and that this was common and would not affect the operation life of the unit. To correct this would require purging the refrigerant and accessing the compressor to either replace the spring(s) or repair or replace the mounting assembly. This operation would not be covered under warranty, as the unit was still running and it would cost $350-$500 to fix. We were initially advised that this could be done in our home and then later on advised that the unit would have to be taken to the store for this to be done. As we were advised, it would not hurt the unit if we continue using it other than the excessive noise so, we continued using it.

The noise progressively got louder over time. Sometimes we thought it would walk right across the floor. We left for a vacation the first part of May and upon our return the middle of the month we noted the refrigerator noise was now constant. The refrigerator was still cooling but we could no longer stand the racket. We called Karl's again and got the same tech who checked it and advised us the compressor was shot. We noted that it was a couple of weeks out of warranty and he noted he would call KitchenAid and attempt to get them to at least provide the parts to repair it as we'd be responsible for the labor. He called back the next day and noted that KitchenAid would not do anything for me. He sounded upset by their response. He noted they indicated if the unit would have been 5 years old they would have did something but as it was at the end of the ten years they would not.

I am upset that the compressor has been making loud noises for an extended period of time during the warranty period. I contacted KitchenAid who referred me to Karl's, a factory authorized service provider. I had been advised there was a problem but the unit still cooled and thus worked. As it functioned, the company would not pay for parts to "repair" it. Now, within days of the end of the warranty we are faced with the decision of spending over $500 to replace the compressor with no warranty or spending $1,000 + to buy a new unit. We did not lose any food. But I feel KitchenAid should at least provide us with a new compressor and or other sealed system parts repaired, to fix it or over up a depreciated allowance of some sort. I read the warranty and it is not pro-rated on the sealed system. As the issue developed and was documented by KitchenAid's own representative through Karl's well within the warranty, I feel they should honor their contract.

I feel that this is unfair. The Whirlpool company should supply a kit when the fridge is sold, with a letter stating that the liner will crack, and to just glue it. It's hard to believe that Whirlpool will not stand behind their own product, which is under warranty. A fridge that is only ten months old, and not supply the consumer with a new one. Although, the customer relations is in Tennessee, the address for Whirlpool is: ** Missasauga, Ontario, L5N 0B7.

Totally frustrated, I looked under my "Superba" to see if I had a dead mouse under there. Folks that is how putrid the odor was, it made me gag. I pulled the grill off the bottom of the refrigerator and discovered my problem! There is a drip pan under the freezer that must have collected fluids from my side by side freezer compartment when it broke. The fluids in the pan the heat of the compressor turned the runoff into a ghastly brew of bacteria and slim. This gets better! Try and get the pan out to clean it, you can't, it is permanently fixed to the bottom of the side by side. Who was the bird brain that designed this unit? What is the purpose of the pan if you can't clean it? This tells me the person who designed this section never gets on the floor to clean anything!

In order to clean this pan, you have to lie down on the floor and with a wad of paper towels and spray cleanser. You have to take a "BBQ" fork, as it is long, stuff the paper towel in there, swish it around the GU, rotate the fork as if you were winding up spaghetti and "extract" the dripping slug threw a hole that is no bigger than a small onion. I didn't get it **** and span, but it is cleaner and now I will instill some bleach under there to kill any pathogens that have developed.

The conditions I had to work with, in my opinion is very unsanitary. I will be certain to look for a removable pan the next time I purchase a refrigerator. I lost at least $400 of food and condiments. We all know how expensive condiments are.

Then on April 2010, my freezer broke again. This time, it was the condenser fan which cost me almost 300 dollars to fix it. Also took 6 days to finally get it fixed. We feel we got a lemon of a freezer because it's broken twice in 4 years. We paid a pretty penny for our Kitchenaid side by side freezer and feel like we really got ripped off. Twice we loss all of our food, we tried to keep it on ice but that only lasts so may days. which cost us about another 400 dollars in food. Company does not care even though it was their fault not ours.

However, that has been tried and doesn't always prevent the clogged dispenser. A part in the dispenser just broke and had to be replaced because of the freezing up. Our conclusion is that this is a poorly designed feature that makes it unusable. Why pay for something you can't use? An ice maker that can't dispense crushed ice without breaking. Where was quality control? After speaking to the customer service people at KitchenAid twice, we are told that our problem has been fixed and there is nothing they can do. I purchased a refrigerator with ice dispenser that cannot be used. Seems like fraud to me.

When I opened the box it was empty except for a small plastic cover that goes over the board. When I called to report the missing board, the girl told me "you can't prove that we didn't send it to you". I was outraged, and asked to speak to a supervisor. After being on hold for another 20-30 minutes, she finally came back and said that they compared weights on the two boxes, and agreed that there was a discrepancy, and they would send me another board. When that board arrived, I called the A&E to have it installed.

Again, the board did not work, and the installer said that he believed that the part was faulty, and that he understood that they had a bad batch of boards, and Whirlpool had to get a new vendor to make the boards. By now, I have been without the refrigerator for 7 months. I have called repeatedly to see when the board will ship, and they can give me no further information. They have offered me a replacement refrigerator for $854.70. (I paid $1,367.99 for the new refrigerator, only 3 years ago, not including taxes and delivery fee).

To replace this refrigerator, I would have to have my kitchen cabinets removed and reinstalled, as the kitchen was built around the previous refrigerator, and I had to do that when this was delivered, so it will be quite expensive to replace this refrigerator. I am really frustrated at the appalling service I have received, and the lack of options to remedy my situation. It was a big stretch for me to spend that much on a refrigerator, but I thought I was buying a top of the line refrigerator, that would serve my needs for many years. I can't afford to spend the amount offered, to replace a refrigerator that is only 3 years old, when all my other appliances are more than 20 years old.

Periodically it raises and lowers temperature in both compartments. KitchenAid says this is normal operation. I have had the ice container fill with ice, then melt. Then I have it freeze again and then fill with ice on top of the already frozen pond in the bottom and then melt and overflow onto the kitchen floor. According to KitchenAid water can only come from my plumbing and not the icemaker so I should check my plumbing instead. The scenario I described was explained to me by the service man but KitchenAid dismissed that as "impossible". Several times, early in the day I have come home from work and found that bottom of the freezer door so hot I could not touch it but for a second without a burn. I saw no smoke but this was accompanied by an electrical smell. KitchenAid assured me that there is no hazard and it is only a "perceived" safety issue. "Perceived"?

They really expected me to believe that. I had always heard that KitchenAid was one of the best appliances you could buy. If I can find a way to get rid of this one, it will be my last. Customer service is a stonewall and once you finally get a live human they talk to you like you are a complete moron. Unfortunately, the warranty is parts and labor and not replacement of the refrigerator itself. I spent a hard earned $1100 for a piece of junk that may catch my house on fire.

To add insult to injury, I have lost over $500 in food and now have water stains on my new wood kitchen floors. KitchenAid accepts no responsibility for any of this. Their service men are obviously KitchenAid employees because they can never find a problem and talk up the name. I don't know what to do anymore! Never buy a KitchenAid fridge! I loss over $550 in food over 3 occasions when it heated up. The overflowing ice drawer has damaged my hardwood floors just installed. I'm afraid it will start a fire when I'm not home!

Replacing the soap dish cost $75.00 each time. I will be re-engineering the range hood and repairing the mixer axle myself: Who knows?

The stove has a cheap, thin, flimsy pull out drawer, and the overall quality of the products in general is poor. I am a housekeeper and have noticed my clients with even the cheapest of appliances in their home, have quieter operating ones than I do. In the future, I will save my hard earned money and purchase less expensive appliances and take the chance of replacing them as needed. I could have purchased 3.6 brand named refrigerators for the cost of one KitchenAid. It is disappointing, sad, wrong and just plain bad business practice for companies to promise so much and deliver so little. Companies such as KitchenAid who do not stand behind the substandard products they manufacture. For any considering new appliances, please investigate the competition and stay away from KitchenAid. I sure wish I had!

I am a single mother with two daughters in university. When they come home, I like to prepare their favorite dinners and desserts. I can't tell you how many expensive desserts had been ruined because the oven was not heating to the correct temperature. In addition, in the event I had friends over for dinner, very often dinner would have to be delayed, again due to the lower, incorrect oven temperature. It is extremely frustrating, expensive and wasteful to have these situations occur on a regular basis. Never mind the cost of the repair and replacement parts. Totally unacceptable.

In March 2009, I was worried that the warranty would run out before this problem was solved and I again called KitchenAid’s "Customer Experience" line. They were told by the company that sent the several repair people out that no repair was possible, so they sent a technician from another company in May. He reported to KitchenAid that a new door for the freezer would be necessary, and they agreed to send one. After several weeks, the door arrived; but when the technician came to install it, he found it was the wrong door.

Finally, in late September, the new door arrived and was installed. However, there is no real improvement in the icemaker. I believe this is simply a poor design that results in the ice spewing out with many of the cubes broken. Also, by placing the bin for the ice on the freezer door, it warms every time the door is opened, resulting in the clumping and the frost on the ice. The ice in the bin needs to be dumped out more often than should be necessary, especially if the icemaker is not used very frequently. I would advise people not to buy this refrigerator (model #KSRS25FTBL02) or any model with a similar design!

Then this morning, I noticed water dripping in the concrete crawl space from the area of the fridge, so I pulled it back and noticed two things. It was all wet back there. The drywall is damp, the wood flooring is all buckled and the subfloor is, of course, wet beneath. There is some minor mold. I noticed that on the top of the refrigerator (literally on the exterior of the fridge at the top) was a puddle of water. The unit seems to be doing something that causes a real cold temp at the outside of the cabinet and condensation is forming.

At first, I thought the back wall of the fridge on the exterior was condensing also. I cleaned it up, went to work, thought about it and came back. Later today, I pulled the unit out and discovered that what I was seeing on the back was the smallest of pin holes in the factory installed portion of the water line hose, cheap ** China **, of course. There are no signs whatsoever of a kink, a compressed spot on the line, etc. Bottom line, what a **! I don't think it's worth my time and expense to even start the repairman BS! Btw, the top of the line KitchenAid DW died 3 weeks after the 5 year motor warranty was up, of course 3 days before Christmas. That was 2 yrs ago, another **! I'm a high end remodeler and i have to say I cannot recommend KitchenAid anymore!

Everything in the freezer melted and the fridge area was all warm. I had to toss out everything. I called Sears’ service department. They want $75 for a service call plus cost of parts. I told the rep (who had such a thick accent I could barely make out what she was saying) they can shove it. I told them I am completely unhappy with this piece of ** they sold me and the ** warranty on a $2800 item. And I will never invest another penny in Sears or their service. I heard somewhere that Sears may not make it out of this recession. I am glad and good riddance. I have bought all my major appliance from Sears and most of these items fell apart in 5 years and less.

The person who helped me said that in the system the case appeared as closed or resolved. At this point, I requested a refund for the $45.00 service call which they charged and said would go towards the repair costs. I was instructed by the Active person to send an email request claim to Carlos the manager, which I did the same day. I did not receive a response back, so I decided to call once again on 8/19/09. I requested to speak to the manager who was not available to take my call. He later called back the same day saying that no refund would be issued.

I later had to call a second company and pay an additional $45.00 for another service call. I called Active because I needed this problem resolved and they just sat on it. This problem is ruining all of our food since it is freezing all of it and they are negligent in ignoring it and it has only worsened our situation. I understand that when a company is called, they propose the solution to you and if you opt to not have the work done, the service call fee is not refunded. But in this case they never proposed anything, nor did they even include any notes on the receipt as to what was done or proposed. I feel that this is unfair that they just took our money for something that they were not going to be able to correct. I do not feel that it is right to charge to look at a job you will not be able to complete.

I telephoned Mr. Jeff and reported the damages. He requested that I send him an e-mail describing the damages. In a follow-up call, he informed me of ordering doors and further stated that someone would do the repairs in my home. When efforts failed to replace the doors, my husband contacted Mr. Jeff's supervisor. My husband is not sure whom he spoke with. At the time of their telephone conversation, the supervisor stated he would check into the matter and call us back. We never received a call.

Approximately 6 weeks ago, Ms. Jeanette (Consumer Relations) called to find out if we are pleased with the our refrigerator. My husband explained our dissatisfaction in the promise that had been made concerning replacing the doors. She stated she would pass the concerns on and have the owner call us back. He too has not responded.

So, I had to wait an extra day in order to send them proof of my warranty. Then, they sent someone out, who says that we will have to change the door, the hinge and a washer and that he will send in the report. Well 2 weeks and they still were waiting for confirmation to go ahead and order the parts. I got on it and they said that they had to wait for approval, that the amount it would cost was over the maximum allowable, but that it is now approved ($1,049 to replace a door).

I paid $1,499.99 for the fridge (after rebates and dealing) but it will take 6 to 8 weeks minimum to get the door as they are only made to order. Unacceptable, that means 3 months in total minimum to get a working fridge, with a toddler in the house. I called Whirlpool/KitchenAid and they said they would not do anything as I had an extended warranty. Not even to save me from telling people not to buy their products as the doors fall off. The extended warranty people actually told me to find someone who can lend me a fridge in the meantime as they did what they had to.

I called the vice president of the company and she dealt with them. They offered me a cash settlement of the repair cost which I refused as I still do not have a fridge and would have to shell out another $1,000 to get another one. Then, I called back and they went ahead with a cash settlement in the amount of $1,499.99 (the price I paid for the fridge, without tax or warranty). Did not wait for me to accept! I went looking for a new fridge last night. OMG! KitchenAid has upped their prices and reduced their quality big time! Now, I am out of a fridge and stuck paying more for one that is even cheaper in quality and it will not even match my set.

Consequences: economical: I have to shell out more cash to get another one, when this one was supposed to last me 15 years, if not more. I lost all my food that I had just finished stocking the fridge with 2 days before. I have a toddler in the house therefore a lot of emotional worries because I can't keep enough in the house at a time to feed her without it going bad!

Just recently, the fridge and the freezer stopped working again. I refuse to have them fixed again as the last time I called for a service was in September 2008. I am reading similar issues that others have experienced. Should these be reported to KitchenAid? Apparently, KitchenAid is the best of the best. I don't think it is! Your thoughts? By the way, I ended up purchasing a new fridge yesterday and kicking KitchenAid to the curb!

At about 4 years, the dishwasher door broke and would pop open during its cycle. It became necessary to prop 2 chairs against it to keep it closed. It finally failed to work completely 2 months ago and we replaced it with a different brand. Last month, the ice maker in the refrigerator leaked and our hardwood floor is now warped. I shut the water off but by the time we noticed the water leaking into the basement, it was too late. Yesterday, the refrigerator stopped working again and we had to throw out all of the food in it. We are about to replace it too. The double built-in Superba ovens still work (at this writing), but the cooking probe failed awhile back and something leaked between the glass of the upper oven and it looks horrible. The cheap plastic handle on the microwave oven has flaked and chipped from normal use. So far, the microwave still works well.

I was the one who insisted on buying KitchenAid products when we built this house. I'd build another home about 20 years that I had all KithenAid appliances installed. They were long lived and reliable. People who come into my home see them and say "Wow! All KitchenAid!". Now I explain to them our terrible experience and advise them to avoid anything made by KitchenAid. I get on the internet now and have found many others are experiencing the same issues with the same models and wish that I knew this ahead of time. I want every consumer to read this and hope this will help someone else avoid my unfortunate experiences.

I really think we were sold a lemon - an inferior and defective product. KitchenAid customer service's only response to my reporting these issues was a scripted generic reply. As well, we were told defects occur within the first year and we should have reported any issues under warranty. As well, we were told that there are no other similar complaints therefore the unit cannot be defective. I am very disappointed in the quality and performance of this equipment as well as in KitchenAid for their lack of customer service or accountability. I will not shop nor do I recommend KitchenAid.

About a year ago, the dishwasher began leaking all over the tile floor. Fortunately my husband was able to fix it. Upon inspection, we discovered that the problem was caused by improper installation of parts. The internal disposal retaining spring was not properly installed, causing the housing to self-destruct over time. Also, the sound deadening material was installed using glue that could not handle the heat of the dishwasher; therefore, it melted and fell off. The dishwasher rack parts do not hold up.

The Superba combination Convection/Oven wall unit has been problematic since received. The first month we owned the oven, the door spring broke. The repairman KitchenAid sent out stated he did not know how to fix my oven, but KitchenAid refused to use anyone else. In the process of looking at the oven, he broke the light. After this repairman repeatedly failed to correct the problem (he did manage to swear in front of my 1 1/2 yr. old), another company replaced the door spring. They left the parts for the light, claiming they would return. It never happened. It took approximately one year to get the door spring fixed, and it broke again a year later. KitchenAid finally admitted that this was a known safety issue, but has refused to correct the subsequent breakage. Today, I used the self-cleaning feature and the oven is permanently locked shut. No amount of effort will dislodge the lock. I now have a very expensive stainless and glass facade in my kitchen posing as an oven.

Finally, the handles on the oven unit and refrigerator are not truly stainless steel. They are an imitation stainless layer, which has now begun to peel, exposing the plastic beneath. The only kitchen appliance I own that has not failed is the glass cooktop, which is thankfully not a KitchenAid. The quality of KitchenAid products does not live up to their reputation. The parts are under-engineered, the customer service reps we have dealt with have been inept at best and sometimes downright dishonest. On the oven, they attempted to refuse to cover the service work, even though the oven was within its warranty period. I would expect that the service-free life of a major kitchen appliance would be at least 10 years, if not more, especially at the price of the appliances purchased. These appliances have cost me over $1000 per year of ownership.

I will never purchase another KitchenAid and I will discourage others from purchasing them as well.

I asked them to imagine any judge agreeing with their point of view, the problem was purely cosmetic and to be expected to occur from time to time. I told them it was more likely that the judge would agree with me that the extra money spent for a premium appliance was not for cosmetics but for quality, that the repair was really an attempt to get the unit through the warranty period so I would have no recourse, that I would not find a single appliance repairman who would warrant their fix as a real repair. The Whirlpool service rep I spoke with in late February told me he would call me back. Twenty minutes later, he called me to authorize the replacement. Fifteen minutes later, they called again with a replacement model for approval (the original model was no longer available) and the name of the company who would replace it in seven to ten days.

It took seven days. I have a new refrigerator. The entire process from start to finish - when we first saw the problem until the unit was replaced - took just over two months and I spent nothing for an adjustment or service. Don't take no for an answer. A failed cavity liner is a manufacturing defect and not a cosmetic problem. It cannot be repaired. I deal with plastics in my repair business and I know. Don't get hysterical. Be firm, consistent, and document everything for a small claims action. If Whirlpool doesn't respond, believe me, the court will. Focus your anger on Whirlpool, not the dealer or the service company. The manufacturer is the problem. Good luck!

The factory technician showed up on Friday and spent an hour installing the patch. Within 72 hours, the patch is lifting from the wall and the "repair" is failing. The patch, IF it would stay in place, will be a breeding ground for bacteria and mold which will be able to multiply after entering around the edges and getting into the voids behind the patch. The response was that they will send out a tech to redo the patch. If the patch fails three times, the "no-lemon" law will kick into gear and we can pursue replacement of a bad unit.

The bottom line is that the patch is not an actual repair, but intended to hide the problem and keep the consumer from seeing any further failures until the warranty expires and Whirlpool can walk away. I would not recommend the purchase of any Whirlpool, KitchenAid or Maytag appliance. The warranty is not worth the paper it is written on and they are not interested in actually repairing the problem.

First, the oven controls didn't work. We spent months detailing our problems and having repair after repair. Finally, we worked with the engineering staff to rework the control panels. The whole process took about one year. The glass cooktop became damaged during cleaning. We have had glass cooktops before, so it's not as if we didn't know how to care for them. The plastic handle of the microwave cracked and pieces fell off. Two different repair people were unable to install the replacement handle we purchased. We had to have the entire door replaced. The dishwasher door cable broke. I was amazed that it was made of nylon cord. The compressor on the refrigerator had to be replaced. This is one of two major repairs in a two-year period. Most recently, the ice maker water line froze.

We have written letter after letter to KitchenAid, all the way up to the president, asking the company to extend our warranty or make recompense in some way for the aggravation and expense we have endured. We haven't heard a word in reply.

The repairman came out and looked at it and didn't know if it could be fixed but would call me to let me know. I received a call today which is January 3rd 2009 and he said it can be fixed but it would cost &1,000.00 to fix. I did not have it fixed because I can get a new one for less than I can fix this one for. So, I just taped off the opening and I will probably be buying a new one and selling this one for a low price. With no working ice maker in this refrigerator, I was very dissatisfied with it and will never buy another KitchenAid refrigerator because of all the ice maker problems I have had.

Nobody really ever figured out the problem. Food on the top shelf in the back freezes and sometimes veggies in the veggie drawer (if I have them on the freezer side) freeze as well. I keep a thermometer in the refrigerator all the time. Every time I clean it or have the door open a lot, the Over temperature alarm goes off and I play with it for a day or two until it quits going off. As for the freezing, I've learned where I can place things on the shelves. I am looking into buying a new stove, but I definitely will not be getting a KitchenAid brand. This refrigerator was the worse purchase we ever made.

Five days later, it arrived and he installed it. He also presented us with a $100 bill. I protested saying that parts and labor involved with replacing the compressor were covered under the warranty. He then launched into a ten-minute harangue about how KitchenAid, as well as other manufacturers, are not reimbursing enough for warranty work and that nobody wants to do warranty work anymore. With new Freon recovery rules, new equipment is required and KitchenAid has not increased their reimbursement rates to pay for this equipment. He said that KitchenAid told him to charge their customers to pay for the equipment. He said he'd lose money changing out compressors if he didn't charge $100 per job. Just to get him out of the house, I paid the $100.

Well, the refrigerator didn't cool very well, so we had to call him back and had him put more Freon in the pipes. After that, the refrigerator portion was barely able to maintain the proper temperature and the freezer portion could not get cold enough. He came back again and discovered an insect in the tubing that was causing a blockage in the flow of Freon. Once the insect was removed it's been working fine. We've let it go for a week before restocking and it seems to be working OK. All told, we were without a functioning refrigerator for two months... and KitchenAid is a quality product??????

Still waiting for the supposed 3rd part coming from the states. When we put the pressure on, they said they would put a rush order and the part would take 5 working days. A week later, a different person tells me it will be 10 working days not 5. Who do I believe? Frustrated and annoyed with having to shop every day!

tired of wainting for new doors, have a new fridge paid over $2,000+ and still am NOT satisfied

Well, by Saturday morning, August 2, we figured out that things were not going to get better as the temperature in the freezer was nearing 32 degrees Fahrenheit. None of the KitchenAid authorized technicians in town work on Saturdays and I sure was not going to be calling A & E after my last experience with them. We ended up getting a repairman that did work on Saturday. He came out and within 15 minutes determined that the relay was bad and would have to be replaced. The repairman ordered the relay from the factory and found out that it was backordered.

After numerous phone calls to KitchenAid, they ended up telling me that I should try supply houses to find the relay as there were no more at the factory. No supply houses had the relay either. Eventually, the relay came into the factory and we were able to get it. The next day we had our refrigerator fixed. All told we were without a refrigerator for almost six weeks. You would have thought that a KitchenAid refrigerator would be higher quality; consequently, we are very disappointed with KitchenAids based on our experience with the refrigerator as well as the disposer.

The second service firm did fix the refrigerator - ended up replacing most of the the entired sealed system. But, it took them three visits, the first two were diagnosis and then ordered parts. Each time they ordered parts it takes 8-10 days to get them from KitchenAid. I have an engineering background and a father that made a living in commercial refrigeration and we've come to the opinion that the high-end KitchenAid refrigerator is just not worth it.

The parts that corrected the problem were covered under waranty, but the labor wasn't, and that was $848 to the second servicer (the one that fixed the problem). As the refrigerator was left in pieces in my kitchen for the two months (I had to use an ice chest in the meantime), I got a great view of the inner workings. There is really not much to it. It's not some high-tech wonder that you might think would be complicated to fix. No, I just think that it's mostly the fault of KitchenAid for not being a bit more picky with whom they recommend to fix their products and a horrible parts supply chain system.

I'm out $940.00 and was really inconvenienced for two months - something you really don't expect from a company that sells a $5000+ refrigerator. I sent KitchenAid a two page complaint, description of the debacle, both via an e-mail facility on their website and via the US Postal System. It even took them a month to respond to this! And, I got some blow-off reply. It sort-of read something like: ok, yea $848.00 for labor sounds reasonable, quality control of their third-party service providers is ... Let the buyer beware!

I then called KichenAid and they said I should have called them first and they would have fixed it free of charge. However, they would not do that now and I should have A&E fix it. They did and charged me $161 on January 24, 2006. In October of 2007 the light stopped working in the door and I called KitchenAid and Dee said to have A&E out and if it is the same problem they would replace the entire door at no dharge. However, she cautioned the door may not MATCH. I did not want a $3000 refrigerator with doors that did not match so I dropped it.

Now the door is leaking water from the icemaker slot. So I call KitchenAid and Sherry the supervisor said that last years deal is off the table and all they will do is give me 50% off a new door, still no guarantee that it will match, and I am responsible for the tax, shipping and the installation which will cost upwards of $700. I wish that I have never purchased KitchenAid products and I recommend that if you are looking for high end kitchen appliances look at other brands.

The Circuit board has to be replaced at a cost of 472.00.
That is 1/5th the cost of the entire refrigerator and it is only 2 years old!

I am nearing retirement and have a adughter, son-in law and 2 small grandchidren living with me. We need a dependable refrigerator. I am mad that I trusted Kitchen aid! You no longer get what you pay for.

Lost refrigerated goods 3 times, fooled into thinking the situation was repaired.

Nearly six weeks after reporting this failure we are still waiting for repairs, furthermore we have not been informed of any possible dates; our frequent phone calls to Customer Experience Centre have been ignored. During one call, the extended warranty holders, Pro Care even claimed that we had no warranty, and demanded that we fax proof of having paid by sending a copy of our Visa bill. In the five years since we purchased this refrigerator and two other KitchenAid appliances we have had 20 to 30 similar problems, each resulting in the same lengthy delays, wrong parts delivery, and slow or no response from Customer Experience Centre.

Did not work as delivered. First service call: Hopeless, you need a new refrigerator!? Second service call (same day) a faulty valve and obsolete Freon replaced (this was refurbished?). Third call: Freezer door gasket grossly distorted in one corner Four: New gasket delivered; wrong colour. (Black, not white.) Five: Correct? gasket installed Two more identical failures occurred freezer gasket distorted again; with the last replacement in January 2008.

Today, less than 5 months later, July 2008, freezer gasket was again distorted and drooling outside the freezer door preventing contents such as ice and ice cream from freezing completely and obviously running the unit unnecessarily. Freezer not working properly, runs continuously.

I am extremely frustrated with KitchenAid customer service people who can only tell me they're sorry but that the warranty has run out. I thought I bought a high end refrigerator with the reliability of KitchenAid. How can a $2500 dollar refrigerator quit working in a year? Why can't their repair people fix the problem? Does the lemon law apply in this instance?

More than a thousand dollars worth of food. The frustration and incovenience this has caused us is priceless.

Frustration that consumers purchase an appliance based on reputation and pay top dollar for an appliance that has parts malfunction after a year!

Kitchen Aid would not back product - had to spend $431 to repair new appliances

I called today and got the run around from someone named Bernie, another gal in customer service and Jill the supervisor has not returned my call. They want to send me to the manufacterer. THEY HAVE A RECORD OF THIS PROBLEM AND THAT IT WAS FROM DAY ONE A PROBLEM BUT SEND ME ON A MERRY GO ROUND. I told them now it is really broken and the food, like milk for my grandson who lives with us, is not cold. HELP...

We have purchased many new appliances with our new home and cannot afford to do further service to something that was a lemon to begin with. I am disabled and my husband lost his job of 32 years in Feb. due to foreign competition. HELP

I faxed copies of my policy renewal notice and copies of the check issued by the bank and proof of the deposit by Whirlpool endorsement which they admitted to receiving. I have been told they have the documents and on three occasions I was told the accounting department would issue the cerificate of renewal in seven days. I have never received anything from Whirlpool to say the extension was in force.

As a last resort I looked up the companies corporate credentials and filings with the SEC. I got the CEO's name and address and sent him all the documents. Someone in his office called me and said the problem would be resolved and I would hear from someone shortly. Someone did finally call (Marty - a BIG SHOT SUPERVISOR who refused to give me his last name) in the service policy department and he assured me there would be documentaion arriving again (you guessed it) within seven days. Same old story and same old runaround.

It has now been three weeks and I have not seen anything documenting the extension. I guess my only recourse is to go to small claims court here in Houston and file suite against Whirlpool. My advice is that no one should pay for any type service policy with this outfit. All you get is the runaround. Not service! They admit receiving my money but refuse to send documentaion of the policy extension.

The consequences are that I have nothing to show I am covered for service should a repair be necessary. The end of the story is that I have been screwed out of $280+ from this terrible lying company.

The comment that my repairman did say was in manual there is a section that references the kind of noises new refrigerator makes if you need to reference it. My reply humming noises are normal but when your refrigerator starts to mimic the sound of a John Deer tractor starting-up, that's not normal! When a person pays $2000.00 for a fridge, it better purr like a kitten and not like a tractor!

The quality of KitchenAid products have certainly gone down-hill since I bought my first appliance package in 1997. I never had a single problem with any of the 3 KitchenAid appliances I owned and bought brand new at the time. KitchenAid has lost my business forever and so has the retailer who sold this to me.

We purchased two units for our kitchen remodel in March 2007. The low voltage wire that provides electricity to the LED panel and light on each unit has just broken for the second time. There is a design flaw-- the wire bends when the drawer is opened and closed, the wire is cold, over time it breaks. The breaks were in the same place for each unit, and occurred at the same time. KitchenAid insists no one else has had this problem. I find that difficult to believe, given our experience.

These units cost almost $2000 each-- I expected better quality. I did get the warranty extended for an additional year, and A&E repairmen have been terrific. I wish I had gotten the sub-zero units. My sub-zero freezer drawers have been terrific. I also wish I had found this web site before making the purchase.

I have lost 2 afternoons of work waiting for repair persons. I expect to have to do this every 5 months for as long as I have the appliances. KitchenAid is making no effort to resolve what is an inherent design flaw in this product. I am being careful to document all of this, and making sure each person I speak with at KitchenAid has all the information in our records.

On one occasion, the company they had us call told us that they did not even service our model. The service company that they sent most often was A&E Factory Service in Dallas, Texas. On at least three occasions, A&E replaced the cooling fan mechanism. On another ocassion they repaced the circuit board. Even the door seal was replaced. A&E never had the replacement parts, so each time they came they would call KitchenAid and have the parts sent to my home by UPS. After the parts arrived, we were required to contact A&E and set up another appointment. This could take several days longer. This process could take days to accomplish. I asked the reparmen at A&E why they didn't have the parts on hand and he told me that KitchenAid did not let them keep many parts.

Eventually, my wfe called and asked to speak to a supervisot at KitchenAid about the long list of repairs. He finally agreed to replace the entire refrigerator. On 12/15/04, KitchenAid delivered a model KBLC36FMS01 refrigerator, installed it, and took away the old one. It worked fine until about six months ago. At that time, it started running louder and began to make a "gurgling" sound when the door was closed. I contacted KitchenAid on their web site and described the problem. Their response was to send me by e-mail a lsit of "common causes for refrigerator noises". Eventually this refrigerator began to lose cooling capacity, so we called KitchenAid and described the problem.

Once again we had to make an appointment with A&E to come check the refrigerator. The man they sent was a trainee and seemed to know little about how to solve the problem. After checking the freon level, he informed us that we had a freon leak, but he would have to order the dryer and check the syatem again once it was installed and recharged. A few days later the part arrived at our house. Once agin we had to schedule an appointment with A&E to install the part. The same repairman returned and installed the dryer and charged the system. He inform my wife that she should contact A&E if the temperature of the freezer rose above 10 degrees.

By the same evening, it had risen to 20 degrees. So my wife called A&E but she requested a different repairman. This time the same repairman arived, but he had another repairman with him with more experience. They checked the system, repaired two freon leaks, and told us that there was a leak somewhere else in the unit that would require major disassemby of the refrigerator. The repairman called KitchenAid at my home and reported the situation. He then told my wife that the refrigerator needed to be replaced. He informed us that KitchenAid would contact us within 24 hours about a new refrigerator.

When they didn't call in the specified time, my wife called them on Friday. The supervisor, Jamil, informed her that "they would need a second opinion before replacing the refrigerator". Then she said that a company (Morgan ?) would contact us and would come on Wednesday. It is now Tuesday and no one has contacted us. Once again I am about to call KitchenAid and try to get this issue resolved.

I ONLY HAD THIS REFRIGERATOR SIX YEARS. IT WASN'T WORTH THE MONEY THAT I PAID.

I am awaiting a call from our service man, Mike. I know its been 7 years but its been constant repairs since we purchased it! I will not ever buy another kitchenaid producT! At this point hubby and i have discussed purchasing a new refrigerator but cannot afford to spend that kind of $ on another built in-and it would have to be built in because the space is made for a built-in refrigerator.. nothing i can do but vent!

We purchased a Kitchenaid built-in 42 refrigerator for $4,992 in January of 2004. It was purchased from McPhails Appliance in Rohnert Park, CA. The salesperson assured us that Kitchenaid had an excellent service and quality history. Unfortunately, he was incorrect. Along with the refrigerator, we also purchased a Kitchenaid microwave/wall oven unit for $2,568 and a Kitchenaid dishwasher for $1,027. At the same time, we purchased a Whirlpool front loading stackable washer/dryer set ($1,207 & $794) & a GE Monogram stovetop & vent ($1,085 + $642) from the same dealer. That is a total of 3 appliances from Kitchenaid & 4 from other appliance manufacturers. Service calls to date: more than 5 calls to Kitchenaid for appliance repair & 0 for the other appliances. Our record for number of service calls for one issue has been 3: the parts shipped for replacement came banged up twice the second time, it wasnt banged up badly enough to request a second part. We are awaiting a serviceman call right now on the exact same issue.

We are grateful that Kitchenaid has chosen an excellent service partner in A&E Appliance. We know the service folks on a first name basis. First, our oven/micro went out, quit working, quit displaying data. We figured it was a fluke, perhaps even a result from a bad storm. That was in November, 2006 and it did take two service calls to fix it. We paid the serviceman $154.67. Next, our refrigerator quit staying cold in May 2007. The service team was able to identify it as a known faulty weld on a valve and they replaced the part in question. Only a month later, in June 2007, we had to call for service on our dishwasher when it ceased functioning at the ripe age of 3 years. The serviceman replaced the motor in its entirety. We paid $156.00. At this point, we were very frustrated with Kitchenaid quality, but happy with the service we received from the repair company.

Then in February 2008, our refrigerator stopped working again. It wouldnt stay cold. The repair team came out and determined that the evaporator needed to be replaced. They had to order the part. The evaporator was shipped directly to us in what could most possibly be described as the worst box packing known to man. The part was banged up and bent and had little to nothing protecting it for shipment. The servicemen came out to install it and indicated that it was not useable in its current state. Another part was ordered. It also came in the exact same non-protective packing and was also pretty mangled; however, it was deemed to be in decent enough condition to be installed by the servicemen.

Finally, this week (May 2008) we are in the exact same position with the refrigerator: it is not working again. The service team is on their way and I am HORRIFIED with the nightmare that we are living in respect to the poor quality reflected in the Kitchenaid appliances. We have many people comment on our remodeled kitchen and ask for advice as they approach their remodel. I work in the mortgage industry and my husband does handyman work. Quite frequently we are asked for referrals and/or feedback on the contractors & vendors that we have used. Believe me, we certainly are not advising folks to purchase Kitchenaid.

At this point, I would like some sort of re-imbursement of my money invested. I would love to replace all the Kitchenaid with some other brand that can stand behind a quality appliance. I want my money back. I am not even sure I want the repairs done, just take the appliances away and give me a check to purchase new ones. I dont know how I can continue to put up with this atrocious service call schedule for what are supposed to be durable goods.This is absolutely unacceptable quality and I dont have the rest of my life to wait around for service calls on appliances that we supposed to be the cream of the crop. Kitchenaid is not a good choice for people who want a life.

I cannot impress enough the angst that I feel in regards to spending our hard earned dollars (at least $8,587 total to purchase them plus $310.67 for repairs) for what we expected to be premium appliances. This number does not include the amount we spent for warranties or the time weve spent idle waiting for service appointments (4 hours each time @ 7 appointments SO FAR = 28 hours not to mention the time spent scheduling the service calls and re-reading the manuals to troubleshoot the symptoms experienced).

Lost time from work, waiting for repairmen; damages to cabinet and walls from moving heavy ovens in and out.