KitchenAid Refrigerators Reviews

We have called KitchenAid at least 3 times personally and have requested when will they get the fridge repaired and we get no firm answer. They have so far sent 3-4 wrong parts and our repairman is pulling out his hair. He too has made numerous calls to KitchenAid. Last word from KitchenAid: We are sending it to research. That was 4 days ago and again today, it is still going to research.

The Refrigerator is not quite 3 years old and we will probably have to buy a new one before this is resolved, if it ever is. At this point, my advice is to compare KitchenAid to the BP Oil Spill. It will never get fixed. If the people running the KitchenAid Service department were working for me, I would say, "You’re fired.”

We were told by the service reps..."the refrigerator isn't vented properly in back since there was no space in the custom cabinetry" (so even though the cabinets were build using the kitchen aid specs we cut a whole and in the wall and vented into the adjoining room - BTW that did nothing but leave a great big hole in the wall) "Ice Cream shouldn't be put in the door of the freezer or it will soften" so we moved it to the shelf where it continued to melt all over the unfrozen chicken, not to mention the fact the ice maker is built into the door of the unit, a serious design flaw if items on the freezer door won't freeze) "The temperature in the room is too warm for the refrigerator to operate properly" (problem continued into the dead of winter and the White Westinghouse deep freeze in the garage works fine with no air conditioning at all).

Kitchen aid finally replaced the oven/micro combo, replaced the thermister (4 times), replaced the main control panel, replaced the computer board and blew out the lines in the side-by-side (it does finally operate almost to the level of our $450 GE refrigerator we have in the pantry, but the real culprit was debris that had gotten into the lines during original assembly, so for the poor guy who has to pay for a new control panel, new computer board, new thermisters only to find out none of those fixed your problem, demand a refund).

We've just lived with the fact that the dishwasher doesn't actually clean dishes and pre-rinse everything very well before loading. But, in researching a cause for the newest problem with our dishwasher which has now stopped working completely and has flashing lights across the control panel, I came across this site echoing the problems I have had for the past 3 years.

I will never buy a kitchenaid or whirlpool product. This has been a nightmare in my dream kitchen. All I can do at this point is warn anyone even considering purchasing these products to buy the lowest grade, builder model GE, LG or Hotpoint appliance you can find and you will be 100X happier than if you buy kitchenaid. I walk up to strangers at Sears, Lowes and Home Depot and tell them to turn away; you'll thank me for it later. I warn any one of my clients building or buying a property to not purchase kitchenaid products or to obtain a warranty on a home that contains them. Whirlpool's "high-end" KitchenAid appliances are pretty to look at, but as far as functionality, they're pretty worthless.

So, I called kitchenaid, and talked to a lady who showed no concern and in not so many words just told us to suck it up and wait until Tuesday for one of their "authorized" service companies to come and evaluate the problem and then go from there. My husband looked it up and that company had real bad reviews on the internet, so I called kitchenaid again to get a name of another company. The lady I talked with was really nice and understanding about the situation and tried to schedule us in promptly. Their technician evaluated everything, and later switched out the compressor with no luck. After extensively working on it, he came to the conclusion that the brand new compressor was bad, and told me that this happens from time to time. They had to order a new one.

Of course, we had to wait for about 3 or so business days for the new one to come in, and then get scheduled again. The technician came again and installed another brand new compressor with no luck again and informed me that the control panel and the relay switch are not communicating with each other. They had to order those parts and come back to install them. After another 3 or so business days they came back, worked on the refrigerator almost all day and said it was "fixed". I gave it two whole days to reach the proper temperatures. That didn't happen and it was Friday before Memorial Day weekend and we had a party at our house, so I requested them to come back and check on it again. They came in to tell me that there was an unfixable leak in the compartment and they have forwarded all the information to kitchenaid, who will give us a new refrigerator as soon as their engineering department reviews and approves it. We just had to wait for kitchenaid to get in touch with us. We were already at three weeks at this point.

The following week I called Kitchenaid Tuesday and Wednesday with them telling me that there is no update and someone will get in touch with us. Then I finally get a call from a woman from their technical department and she informed me that they were going to have to schedule another service company to do the diagnostics. So, my question was "Do you not trust the first company that you sent here" She told me that it was just protocol and the new technician was going to be on the phone with kitchenaid and that they are going to tell him exactly what he needs to trouble shoot to verify that it is indeed a leak in the compartment. I had to beg them to squeeze us in on Friday since the weekend was coming up again. They sent the tech on Friday around 4 pm and my house keeper let him in to take a look at the refrigerator. Unfortunately, I wasn't home at the time.

When I came home, my housekeeper told me that the guy worked on it for about 15 minutes and told her that we need a new compressor and he is going to order it for us. So much for kitchenaid being on the phone with him, we were starting the whole compressor story again. I call this new service company and they told me that according to the tech notes, they have placed an order for a new compressor for us and when it comes in they will call to schedule when they can come in to install. By this point we had been without a refrigerator for four weeks and I was livid. So, I called kitchenaid and finally got a good customer service rep, named Shannon who looked everything up in the system and said that the tech notes will be in overnight and I should be able to get an update tomorrow even though it was Saturday. I specifically asked her if whoever I get in customer service is not going to give me the run around because of it being Saturday and they need 48 business hours to have an update. She said "no they shouldn't because the notes go in the system over night.

I called today to get another rude rep at kithenaid who gives me the same "we can't tell you anything b/c it takes 48 hours to get the notes in the system and its the weekend" So, I tell her "then let me talk to someone who can give me a answer" So she abruptly hangs up on my face without saying a word and putting me on hold for few minutes. Her name is Melinda and I hope kitchenaid can track and fire her for her act after knowing my whole story. If she doesn't like helping customers she shouldn’t be in the "customer service" department. I couldn't take it anymore and started crying.

Then I get myself together, picked up the phone and called kitchenaid back to talk to a supervisor. I got Heather, who took the time to evaluate everything and took personal responsibility to get in touch with me on Monday since it is the weekend. We will see what happens to this next week, but it’s been four weeks we have been without the refrigerator and we have a 6 year old and a 21 month old baby at home. The amount of time, money and aggravation this has caused us is incredible. I hope we at least get a good conclusion to this story.

We called Karl's Appliance in Rapid City, SD to check it. We were advised the noise was due to a failed compressor support spring or mounting assembly and that this was common and would not affect the operation life of the unit. To correct this would require purging the refrigerant and accessing the compressor to either replace the spring(s) or repair or replace the mounting assembly. This operation would not be covered under warranty, as the unit was still running and it would cost $350-$500 to fix. We were initially advised that this could be done in our home and then later on advised that the unit would have to be taken to the store for this to be done. As we were advised, it would not hurt the unit if we continue using it other than the excessive noise so, we continued using it.

The noise progressively got louder over time. Sometimes we thought it would walk right across the floor. We left for a vacation the first part of May and upon our return the middle of the month we noted the refrigerator noise was now constant. The refrigerator was still cooling but we could no longer stand the racket. We called Karl's again and got the same tech who checked it and advised us the compressor was shot. We noted that it was a couple of weeks out of warranty and he noted he would call KitchenAid and attempt to get them to at least provide the parts to repair it as we'd be responsible for the labor. He called back the next day and noted that KitchenAid would not do anything for me. He sounded upset by their response. He noted they indicated if the unit would have been 5 years old they would have did something but as it was at the end of the ten years they would not.

I am upset that the compressor has been making loud noises for an extended period of time during the warranty period. I contacted KitchenAid who referred me to Karl's, a factory authorized service provider. I had been advised there was a problem but the unit still cooled and thus worked. As it functioned, the company would not pay for parts to "repair" it. Now, within days of the end of the warranty we are faced with the decision of spending over $500 to replace the compressor with no warranty or spending $1,000 + to buy a new unit. We did not lose any food. But I feel KitchenAid should at least provide us with a new compressor and or other sealed system parts repaired, to fix it or over up a depreciated allowance of some sort. I read the warranty and it is not pro-rated on the sealed system. As the issue developed and was documented by KitchenAid's own representative through Karl's well within the warranty, I feel they should honor their contract.

I feel that this is unfair. The Whirlpool company should supply a kit when the fridge is sold, with a letter stating that the liner will crack, and to just glue it. It's hard to believe that Whirlpool will not stand behind their own product, which is under warranty. A fridge that is only ten months old, and not supply the consumer with a new one. Although, the customer relations is in Tennessee, the address for Whirlpool is: ** Missasauga, Ontario, L5N 0B7.

Totally frustrated, I looked under my "Superba" to see if I had a dead mouse under there. Folks that is how putrid the odor was, it made me gag. I pulled the grill off the bottom of the refrigerator and discovered my problem! There is a drip pan under the freezer that must have collected fluids from my side by side freezer compartment when it broke. The fluids in the pan the heat of the compressor turned the runoff into a ghastly brew of bacteria and slim. This gets better! Try and get the pan out to clean it, you can't, it is permanently fixed to the bottom of the side by side. Who was the bird brain that designed this unit? What is the purpose of the pan if you can't clean it? This tells me the person who designed this section never gets on the floor to clean anything!

In order to clean this pan, you have to lie down on the floor and with a wad of paper towels and spray cleanser. You have to take a "BBQ" fork, as it is long, stuff the paper towel in there, swish it around the GU, rotate the fork as if you were winding up spaghetti and "extract" the dripping slug threw a hole that is no bigger than a small onion. I didn't get it **** and span, but it is cleaner and now I will instill some bleach under there to kill any pathogens that have developed.

The conditions I had to work with, in my opinion is very unsanitary. I will be certain to look for a removable pan the next time I purchase a refrigerator. I lost at least $400 of food and condiments. We all know how expensive condiments are.

Then on April 2010, my freezer broke again. This time, it was the condenser fan which cost me almost 300 dollars to fix it. Also took 6 days to finally get it fixed. We feel we got a lemon of a freezer because it's broken twice in 4 years. We paid a pretty penny for our Kitchenaid side by side freezer and feel like we really got ripped off. Twice we loss all of our food, we tried to keep it on ice but that only lasts so may days. which cost us about another 400 dollars in food. Company does not care even though it was their fault not ours.

However, that has been tried and doesn't always prevent the clogged dispenser. A part in the dispenser just broke and had to be replaced because of the freezing up. Our conclusion is that this is a poorly designed feature that makes it unusable. Why pay for something you can't use? An ice maker that can't dispense crushed ice without breaking. Where was quality control? After speaking to the customer service people at KitchenAid twice, we are told that our problem has been fixed and there is nothing they can do. I purchased a refrigerator with ice dispenser that cannot be used. Seems like fraud to me.

When I opened the box it was empty except for a small plastic cover that goes over the board. When I called to report the missing board, the girl told me "you can't prove that we didn't send it to you". I was outraged, and asked to speak to a supervisor. After being on hold for another 20-30 minutes, she finally came back and said that they compared weights on the two boxes, and agreed that there was a discrepancy, and they would send me another board. When that board arrived, I called the A&E to have it installed.

Again, the board did not work, and the installer said that he believed that the part was faulty, and that he understood that they had a bad batch of boards, and Whirlpool had to get a new vendor to make the boards. By now, I have been without the refrigerator for 7 months. I have called repeatedly to see when the board will ship, and they can give me no further information. They have offered me a replacement refrigerator for $854.70. (I paid $1,367.99 for the new refrigerator, only 3 years ago, not including taxes and delivery fee).

To replace this refrigerator, I would have to have my kitchen cabinets removed and reinstalled, as the kitchen was built around the previous refrigerator, and I had to do that when this was delivered, so it will be quite expensive to replace this refrigerator. I am really frustrated at the appalling service I have received, and the lack of options to remedy my situation. It was a big stretch for me to spend that much on a refrigerator, but I thought I was buying a top of the line refrigerator, that would serve my needs for many years. I can't afford to spend the amount offered, to replace a refrigerator that is only 3 years old, when all my other appliances are more than 20 years old.

Periodically it raises and lowers temperature in both compartments. KitchenAid says this is normal operation. I have had the ice container fill with ice, then melt. Then I have it freeze again and then fill with ice on top of the already frozen pond in the bottom and then melt and overflow onto the kitchen floor. According to KitchenAid water can only come from my plumbing and not the icemaker so I should check my plumbing instead. The scenario I described was explained to me by the service man but KitchenAid dismissed that as "impossible". Several times, early in the day I have come home from work and found that bottom of the freezer door so hot I could not touch it but for a second without a burn. I saw no smoke but this was accompanied by an electrical smell. KitchenAid assured me that there is no hazard and it is only a "perceived" safety issue. "Perceived"?

They really expected me to believe that. I had always heard that KitchenAid was one of the best appliances you could buy. If I can find a way to get rid of this one, it will be my last. Customer service is a stonewall and once you finally get a live human they talk to you like you are a complete moron. Unfortunately, the warranty is parts and labor and not replacement of the refrigerator itself. I spent a hard earned $1100 for a piece of junk that may catch my house on fire.

To add insult to injury, I have lost over $500 in food and now have water stains on my new wood kitchen floors. KitchenAid accepts no responsibility for any of this. Their service men are obviously KitchenAid employees because they can never find a problem and talk up the name. I don't know what to do anymore! Never buy a KitchenAid fridge! I loss over $550 in food over 3 occasions when it heated up. The overflowing ice drawer has damaged my hardwood floors just installed. I'm afraid it will start a fire when I'm not home!

Replacing the soap dish cost $75.00 each time. I will be re-engineering the range hood and repairing the mixer axle myself: Who knows?

The stove has a cheap, thin, flimsy pull out drawer, and the overall quality of the products in general is poor. I am a housekeeper and have noticed my clients with even the cheapest of appliances in their home, have quieter operating ones than I do. In the future, I will save my hard earned money and purchase less expensive appliances and take the chance of replacing them as needed. I could have purchased 3.6 brand named refrigerators for the cost of one KitchenAid. It is disappointing, sad, wrong and just plain bad business practice for companies to promise so much and deliver so little. Companies such as KitchenAid who do not stand behind the substandard products they manufacture. For any considering new appliances, please investigate the competition and stay away from KitchenAid. I sure wish I had!

I am a single mother with two daughters in university. When they come home, I like to prepare their favorite dinners and desserts. I can't tell you how many expensive desserts had been ruined because the oven was not heating to the correct temperature. In addition, in the event I had friends over for dinner, very often dinner would have to be delayed, again due to the lower, incorrect oven temperature. It is extremely frustrating, expensive and wasteful to have these situations occur on a regular basis. Never mind the cost of the repair and replacement parts. Totally unacceptable.

In March 2009, I was worried that the warranty would run out before this problem was solved and I again called KitchenAid’s "Customer Experience" line. They were told by the company that sent the several repair people out that no repair was possible, so they sent a technician from another company in May. He reported to KitchenAid that a new door for the freezer would be necessary, and they agreed to send one. After several weeks, the door arrived; but when the technician came to install it, he found it was the wrong door.

Finally, in late September, the new door arrived and was installed. However, there is no real improvement in the icemaker. I believe this is simply a poor design that results in the ice spewing out with many of the cubes broken. Also, by placing the bin for the ice on the freezer door, it warms every time the door is opened, resulting in the clumping and the frost on the ice. The ice in the bin needs to be dumped out more often than should be necessary, especially if the icemaker is not used very frequently. I would advise people not to buy this refrigerator (model #KSRS25FTBL02) or any model with a similar design!

Then this morning, I noticed water dripping in the concrete crawl space from the area of the fridge, so I pulled it back and noticed two things. It was all wet back there. The drywall is damp, the wood flooring is all buckled and the subfloor is, of course, wet beneath. There is some minor mold. I noticed that on the top of the refrigerator (literally on the exterior of the fridge at the top) was a puddle of water. The unit seems to be doing something that causes a real cold temp at the outside of the cabinet and condensation is forming.

At first, I thought the back wall of the fridge on the exterior was condensing also. I cleaned it up, went to work, thought about it and came back. Later today, I pulled the unit out and discovered that what I was seeing on the back was the smallest of pin holes in the factory installed portion of the water line hose, cheap ** China **, of course. There are no signs whatsoever of a kink, a compressed spot on the line, etc. Bottom line, what a **! I don't think it's worth my time and expense to even start the repairman BS! Btw, the top of the line KitchenAid DW died 3 weeks after the 5 year motor warranty was up, of course 3 days before Christmas. That was 2 yrs ago, another **! I'm a high end remodeler and i have to say I cannot recommend KitchenAid anymore!

Everything in the freezer melted and the fridge area was all warm. I had to toss out everything. I called Sears’ service department. They want $75 for a service call plus cost of parts. I told the rep (who had such a thick accent I could barely make out what she was saying) they can shove it. I told them I am completely unhappy with this piece of ** they sold me and the ** warranty on a $2800 item. And I will never invest another penny in Sears or their service. I heard somewhere that Sears may not make it out of this recession. I am glad and good riddance. I have bought all my major appliance from Sears and most of these items fell apart in 5 years and less.

The person who helped me said that in the system the case appeared as closed or resolved. At this point, I requested a refund for the $45.00 service call which they charged and said would go towards the repair costs. I was instructed by the Active person to send an email request claim to Carlos the manager, which I did the same day. I did not receive a response back, so I decided to call once again on 8/19/09. I requested to speak to the manager who was not available to take my call. He later called back the same day saying that no refund would be issued.

I later had to call a second company and pay an additional $45.00 for another service call. I called Active because I needed this problem resolved and they just sat on it. This problem is ruining all of our food since it is freezing all of it and they are negligent in ignoring it and it has only worsened our situation. I understand that when a company is called, they propose the solution to you and if you opt to not have the work done, the service call fee is not refunded. But in this case they never proposed anything, nor did they even include any notes on the receipt as to what was done or proposed. I feel that this is unfair that they just took our money for something that they were not going to be able to correct. I do not feel that it is right to charge to look at a job you will not be able to complete.

I telephoned Mr. Jeff and reported the damages. He requested that I send him an e-mail describing the damages. In a follow-up call, he informed me of ordering doors and further stated that someone would do the repairs in my home. When efforts failed to replace the doors, my husband contacted Mr. Jeff's supervisor. My husband is not sure whom he spoke with. At the time of their telephone conversation, the supervisor stated he would check into the matter and call us back. We never received a call.

Approximately 6 weeks ago, Ms. Jeanette (Consumer Relations) called to find out if we are pleased with the our refrigerator. My husband explained our dissatisfaction in the promise that had been made concerning replacing the doors. She stated she would pass the concerns on and have the owner call us back. He too has not responded.

So, I had to wait an extra day in order to send them proof of my warranty. Then, they sent someone out, who says that we will have to change the door, the hinge and a washer and that he will send in the report. Well 2 weeks and they still were waiting for confirmation to go ahead and order the parts. I got on it and they said that they had to wait for approval, that the amount it would cost was over the maximum allowable, but that it is now approved ($1,049 to replace a door).

I paid $1,499.99 for the fridge (after rebates and dealing) but it will take 6 to 8 weeks minimum to get the door as they are only made to order. Unacceptable, that means 3 months in total minimum to get a working fridge, with a toddler in the house. I called Whirlpool/KitchenAid and they said they would not do anything as I had an extended warranty. Not even to save me from telling people not to buy their products as the doors fall off. The extended warranty people actually told me to find someone who can lend me a fridge in the meantime as they did what they had to.

I called the vice president of the company and she dealt with them. They offered me a cash settlement of the repair cost which I refused as I still do not have a fridge and would have to shell out another $1,000 to get another one. Then, I called back and they went ahead with a cash settlement in the amount of $1,499.99 (the price I paid for the fridge, without tax or warranty). Did not wait for me to accept! I went looking for a new fridge last night. OMG! KitchenAid has upped their prices and reduced their quality big time! Now, I am out of a fridge and stuck paying more for one that is even cheaper in quality and it will not even match my set.

Consequences: economical: I have to shell out more cash to get another one, when this one was supposed to last me 15 years, if not more. I lost all my food that I had just finished stocking the fridge with 2 days before. I have a toddler in the house therefore a lot of emotional worries because I can't keep enough in the house at a time to feed her without it going bad!

Just recently, the fridge and the freezer stopped working again. I refuse to have them fixed again as the last time I called for a service was in September 2008. I am reading similar issues that others have experienced. Should these be reported to KitchenAid? Apparently, KitchenAid is the best of the best. I don't think it is! Your thoughts? By the way, I ended up purchasing a new fridge yesterday and kicking KitchenAid to the curb!

At about 4 years, the dishwasher door broke and would pop open during its cycle. It became necessary to prop 2 chairs against it to keep it closed. It finally failed to work completely 2 months ago and we replaced it with a different brand. Last month, the ice maker in the refrigerator leaked and our hardwood floor is now warped. I shut the water off but by the time we noticed the water leaking into the basement, it was too late. Yesterday, the refrigerator stopped working again and we had to throw out all of the food in it. We are about to replace it too. The double built-in Superba ovens still work (at this writing), but the cooking probe failed awhile back and something leaked between the glass of the upper oven and it looks horrible. The cheap plastic handle on the microwave oven has flaked and chipped from normal use. So far, the microwave still works well.

I was the one who insisted on buying KitchenAid products when we built this house. I'd build another home about 20 years that I had all KithenAid appliances installed. They were long lived and reliable. People who come into my home see them and say "Wow! All KitchenAid!". Now I explain to them our terrible experience and advise them to avoid anything made by KitchenAid. I get on the internet now and have found many others are experiencing the same issues with the same models and wish that I knew this ahead of time. I want every consumer to read this and hope this will help someone else avoid my unfortunate experiences.

I really think we were sold a lemon - an inferior and defective product. KitchenAid customer service's only response to my reporting these issues was a scripted generic reply. As well, we were told defects occur within the first year and we should have reported any issues under warranty. As well, we were told that there are no other similar complaints therefore the unit cannot be defective. I am very disappointed in the quality and performance of this equipment as well as in KitchenAid for their lack of customer service or accountability. I will not shop nor do I recommend KitchenAid.

About a year ago, the dishwasher began leaking all over the tile floor. Fortunately my husband was able to fix it. Upon inspection, we discovered that the problem was caused by improper installation of parts. The internal disposal retaining spring was not properly installed, causing the housing to self-destruct over time. Also, the sound deadening material was installed using glue that could not handle the heat of the dishwasher; therefore, it melted and fell off. The dishwasher rack parts do not hold up.

The Superba combination Convection/Oven wall unit has been problematic since received. The first month we owned the oven, the door spring broke. The repairman KitchenAid sent out stated he did not know how to fix my oven, but KitchenAid refused to use anyone else. In the process of looking at the oven, he broke the light. After this repairman repeatedly failed to correct the problem (he did manage to swear in front of my 1 1/2 yr. old), another company replaced the door spring. They left the parts for the light, claiming they would return. It never happened. It took approximately one year to get the door spring fixed, and it broke again a year later. KitchenAid finally admitted that this was a known safety issue, but has refused to correct the subsequent breakage. Today, I used the self-cleaning feature and the oven is permanently locked shut. No amount of effort will dislodge the lock. I now have a very expensive stainless and glass facade in my kitchen posing as an oven.

Finally, the handles on the oven unit and refrigerator are not truly stainless steel. They are an imitation stainless layer, which has now begun to peel, exposing the plastic beneath. The only kitchen appliance I own that has not failed is the glass cooktop, which is thankfully not a KitchenAid. The quality of KitchenAid products does not live up to their reputation. The parts are under-engineered, the customer service reps we have dealt with have been inept at best and sometimes downright dishonest. On the oven, they attempted to refuse to cover the service work, even though the oven was within its warranty period. I would expect that the service-free life of a major kitchen appliance would be at least 10 years, if not more, especially at the price of the appliances purchased. These appliances have cost me over $1000 per year of ownership.

I will never purchase another KitchenAid and I will discourage others from purchasing them as well.

I asked them to imagine any judge agreeing with their point of view, the problem was purely cosmetic and to be expected to occur from time to time. I told them it was more likely that the judge would agree with me that the extra money spent for a premium appliance was not for cosmetics but for quality, that the repair was really an attempt to get the unit through the warranty period so I would have no recourse, that I would not find a single appliance repairman who would warrant their fix as a real repair. The Whirlpool service rep I spoke with in late February told me he would call me back. Twenty minutes later, he called me to authorize the replacement. Fifteen minutes later, they called again with a replacement model for approval (the original model was no longer available) and the name of the company who would replace it in seven to ten days.

It took seven days. I have a new refrigerator. The entire process from start to finish - when we first saw the problem until the unit was replaced - took just over two months and I spent nothing for an adjustment or service. Don't take no for an answer. A failed cavity liner is a manufacturing defect and not a cosmetic problem. It cannot be repaired. I deal with plastics in my repair business and I know. Don't get hysterical. Be firm, consistent, and document everything for a small claims action. If Whirlpool doesn't respond, believe me, the court will. Focus your anger on Whirlpool, not the dealer or the service company. The manufacturer is the problem. Good luck!

The factory technician showed up on Friday and spent an hour installing the patch. Within 72 hours, the patch is lifting from the wall and the "repair" is failing. The patch, IF it would stay in place, will be a breeding ground for bacteria and mold which will be able to multiply after entering around the edges and getting into the voids behind the patch. The response was that they will send out a tech to redo the patch. If the patch fails three times, the "no-lemon" law will kick into gear and we can pursue replacement of a bad unit.

The bottom line is that the patch is not an actual repair, but intended to hide the problem and keep the consumer from seeing any further failures until the warranty expires and Whirlpool can walk away. I would not recommend the purchase of any Whirlpool, KitchenAid or Maytag appliance. The warranty is not worth the paper it is written on and they are not interested in actually repairing the problem.

First, the oven controls didn't work. We spent months detailing our problems and having repair after repair. Finally, we worked with the engineering staff to rework the control panels. The whole process took about one year. The glass cooktop became damaged during cleaning. We have had glass cooktops before, so it's not as if we didn't know how to care for them. The plastic handle of the microwave cracked and pieces fell off. Two different repair people were unable to install the replacement handle we purchased. We had to have the entire door replaced. The dishwasher door cable broke. I was amazed that it was made of nylon cord. The compressor on the refrigerator had to be replaced. This is one of two major repairs in a two-year period. Most recently, the ice maker water line froze.

We have written letter after letter to KitchenAid, all the way up to the president, asking the company to extend our warranty or make recompense in some way for the aggravation and expense we have endured. We haven't heard a word in reply.

The repairman came out and looked at it and didn't know if it could be fixed but would call me to let me know. I received a call today which is January 3rd 2009 and he said it can be fixed but it would cost &1,000.00 to fix. I did not have it fixed because I can get a new one for less than I can fix this one for. So, I just taped off the opening and I will probably be buying a new one and selling this one for a low price. With no working ice maker in this refrigerator, I was very dissatisfied with it and will never buy another KitchenAid refrigerator because of all the ice maker problems I have had.

Nobody really ever figured out the problem. Food on the top shelf in the back freezes and sometimes veggies in the veggie drawer (if I have them on the freezer side) freeze as well. I keep a thermometer in the refrigerator all the time. Every time I clean it or have the door open a lot, the Over temperature alarm goes off and I play with it for a day or two until it quits going off. As for the freezing, I've learned where I can place things on the shelves. I am looking into buying a new stove, but I definitely will not be getting a KitchenAid brand. This refrigerator was the worse purchase we ever made.

Five days later, it arrived and he installed it. He also presented us with a $100 bill. I protested saying that parts and labor involved with replacing the compressor were covered under the warranty. He then launched into a ten-minute harangue about how KitchenAid, as well as other manufacturers, are not reimbursing enough for warranty work and that nobody wants to do warranty work anymore. With new Freon recovery rules, new equipment is required and KitchenAid has not increased their reimbursement rates to pay for this equipment. He said that KitchenAid told him to charge their customers to pay for the equipment. He said he'd lose money changing out compressors if he didn't charge $100 per job. Just to get him out of the house, I paid the $100.

Well, the refrigerator didn't cool very well, so we had to call him back and had him put more Freon in the pipes. After that, the refrigerator portion was barely able to maintain the proper temperature and the freezer portion could not get cold enough. He came back again and discovered an insect in the tubing that was causing a blockage in the flow of Freon. Once the insect was removed it's been working fine. We've let it go for a week before restocking and it seems to be working OK. All told, we were without a functioning refrigerator for two months... and KitchenAid is a quality product??????

Still waiting for the supposed 3rd part coming from the states. When we put the pressure on, they said they would put a rush order and the part would take 5 working days. A week later, a different person tells me it will be 10 working days not 5. Who do I believe? Frustrated and annoyed with having to shop every day!

tired of wainting for new doors, have a new fridge paid over $2,000+ and still am NOT satisfied

Well, by Saturday morning, August 2, we figured out that things were not going to get better as the temperature in the freezer was nearing 32 degrees Fahrenheit. None of the KitchenAid authorized technicians in town work on Saturdays and I sure was not going to be calling A & E after my last experience with them. We ended up getting a repairman that did work on Saturday. He came out and within 15 minutes determined that the relay was bad and would have to be replaced. The repairman ordered the relay from the factory and found out that it was backordered.

After numerous phone calls to KitchenAid, they ended up telling me that I should try supply houses to find the relay as there were no more at the factory. No supply houses had the relay either. Eventually, the relay came into the factory and we were able to get it. The next day we had our refrigerator fixed. All told we were without a refrigerator for almost six weeks. You would have thought that a KitchenAid refrigerator would be higher quality; consequently, we are very disappointed with KitchenAids based on our experience with the refrigerator as well as the disposer.

The second service firm did fix the refrigerator - ended up replacing most of the the entired sealed system. But, it took them three visits, the first two were diagnosis and then ordered parts. Each time they ordered parts it takes 8-10 days to get them from KitchenAid. I have an engineering background and a father that made a living in commercial refrigeration and we've come to the opinion that the high-end KitchenAid refrigerator is just not worth it.

The parts that corrected the problem were covered under waranty, but the labor wasn't, and that was $848 to the second servicer (the one that fixed the problem). As the refrigerator was left in pieces in my kitchen for the two months (I had to use an ice chest in the meantime), I got a great view of the inner workings. There is really not much to it. It's not some high-tech wonder that you might think would be complicated to fix. No, I just think that it's mostly the fault of KitchenAid for not being a bit more picky with whom they recommend to fix their products and a horrible parts supply chain system.

I'm out $940.00 and was really inconvenienced for two months - something you really don't expect from a company that sells a $5000+ refrigerator. I sent KitchenAid a two page complaint, description of the debacle, both via an e-mail facility on their website and via the US Postal System. It even took them a month to respond to this! And, I got some blow-off reply. It sort-of read something like: ok, yea $848.00 for labor sounds reasonable, quality control of their third-party service providers is ... Let the buyer beware!

I then called KichenAid and they said I should have called them first and they would have fixed it free of charge. However, they would not do that now and I should have A&E fix it. They did and charged me $161 on January 24, 2006. In October of 2007 the light stopped working in the door and I called KitchenAid and Dee said to have A&E out and if it is the same problem they would replace the entire door at no dharge. However, she cautioned the door may not MATCH. I did not want a $3000 refrigerator with doors that did not match so I dropped it.

Now the door is leaking water from the icemaker slot. So I call KitchenAid and Sherry the supervisor said that last years deal is off the table and all they will do is give me 50% off a new door, still no guarantee that it will match, and I am responsible for the tax, shipping and the installation which will cost upwards of $700. I wish that I have never purchased KitchenAid products and I recommend that if you are looking for high end kitchen appliances look at other brands.

The Circuit board has to be replaced at a cost of 472.00.
That is 1/5th the cost of the entire refrigerator and it is only 2 years old!

I am nearing retirement and have a adughter, son-in law and 2 small grandchidren living with me. We need a dependable refrigerator. I am mad that I trusted Kitchen aid! You no longer get what you pay for.

Lost refrigerated goods 3 times, fooled into thinking the situation was repaired.

Nearly six weeks after reporting this failure we are still waiting for repairs, furthermore we have not been informed of any possible dates; our frequent phone calls to Customer Experience Centre have been ignored. During one call, the extended warranty holders, Pro Care even claimed that we had no warranty, and demanded that we fax proof of having paid by sending a copy of our Visa bill. In the five years since we purchased this refrigerator and two other KitchenAid appliances we have had 20 to 30 similar problems, each resulting in the same lengthy delays, wrong parts delivery, and slow or no response from Customer Experience Centre.

Did not work as delivered. First service call: Hopeless, you need a new refrigerator!? Second service call (same day) a faulty valve and obsolete Freon replaced (this was refurbished?). Third call: Freezer door gasket grossly distorted in one corner Four: New gasket delivered; wrong colour. (Black, not white.) Five: Correct? gasket installed Two more identical failures occurred freezer gasket distorted again; with the last replacement in January 2008.

Today, less than 5 months later, July 2008, freezer gasket was again distorted and drooling outside the freezer door preventing contents such as ice and ice cream from freezing completely and obviously running the unit unnecessarily. Freezer not working properly, runs continuously.

I am extremely frustrated with KitchenAid customer service people who can only tell me they're sorry but that the warranty has run out. I thought I bought a high end refrigerator with the reliability of KitchenAid. How can a $2500 dollar refrigerator quit working in a year? Why can't their repair people fix the problem? Does the lemon law apply in this instance?

More than a thousand dollars worth of food. The frustration and incovenience this has caused us is priceless.

Frustration that consumers purchase an appliance based on reputation and pay top dollar for an appliance that has parts malfunction after a year!

Kitchen Aid would not back product - had to spend $431 to repair new appliances

I called today and got the run around from someone named Bernie, another gal in customer service and Jill the supervisor has not returned my call. They want to send me to the manufacterer. THEY HAVE A RECORD OF THIS PROBLEM AND THAT IT WAS FROM DAY ONE A PROBLEM BUT SEND ME ON A MERRY GO ROUND. I told them now it is really broken and the food, like milk for my grandson who lives with us, is not cold. HELP...

We have purchased many new appliances with our new home and cannot afford to do further service to something that was a lemon to begin with. I am disabled and my husband lost his job of 32 years in Feb. due to foreign competition. HELP

I faxed copies of my policy renewal notice and copies of the check issued by the bank and proof of the deposit by Whirlpool endorsement which they admitted to receiving. I have been told they have the documents and on three occasions I was told the accounting department would issue the cerificate of renewal in seven days. I have never received anything from Whirlpool to say the extension was in force.

As a last resort I looked up the companies corporate credentials and filings with the SEC. I got the CEO's name and address and sent him all the documents. Someone in his office called me and said the problem would be resolved and I would hear from someone shortly. Someone did finally call (Marty - a BIG SHOT SUPERVISOR who refused to give me his last name) in the service policy department and he assured me there would be documentaion arriving again (you guessed it) within seven days. Same old story and same old runaround.

It has now been three weeks and I have not seen anything documenting the extension. I guess my only recourse is to go to small claims court here in Houston and file suite against Whirlpool. My advice is that no one should pay for any type service policy with this outfit. All you get is the runaround. Not service! They admit receiving my money but refuse to send documentaion of the policy extension.

The consequences are that I have nothing to show I am covered for service should a repair be necessary. The end of the story is that I have been screwed out of $280+ from this terrible lying company.

The comment that my repairman did say was in manual there is a section that references the kind of noises new refrigerator makes if you need to reference it. My reply humming noises are normal but when your refrigerator starts to mimic the sound of a John Deer tractor starting-up, that's not normal! When a person pays $2000.00 for a fridge, it better purr like a kitten and not like a tractor!

The quality of KitchenAid products have certainly gone down-hill since I bought my first appliance package in 1997. I never had a single problem with any of the 3 KitchenAid appliances I owned and bought brand new at the time. KitchenAid has lost my business forever and so has the retailer who sold this to me.

We purchased two units for our kitchen remodel in March 2007. The low voltage wire that provides electricity to the LED panel and light on each unit has just broken for the second time. There is a design flaw-- the wire bends when the drawer is opened and closed, the wire is cold, over time it breaks. The breaks were in the same place for each unit, and occurred at the same time. KitchenAid insists no one else has had this problem. I find that difficult to believe, given our experience.

These units cost almost $2000 each-- I expected better quality. I did get the warranty extended for an additional year, and A&E repairmen have been terrific. I wish I had gotten the sub-zero units. My sub-zero freezer drawers have been terrific. I also wish I had found this web site before making the purchase.

I have lost 2 afternoons of work waiting for repair persons. I expect to have to do this every 5 months for as long as I have the appliances. KitchenAid is making no effort to resolve what is an inherent design flaw in this product. I am being careful to document all of this, and making sure each person I speak with at KitchenAid has all the information in our records.

On one occasion, the company they had us call told us that they did not even service our model. The service company that they sent most often was A&E Factory Service in Dallas, Texas. On at least three occasions, A&E replaced the cooling fan mechanism. On another ocassion they repaced the circuit board. Even the door seal was replaced. A&E never had the replacement parts, so each time they came they would call KitchenAid and have the parts sent to my home by UPS. After the parts arrived, we were required to contact A&E and set up another appointment. This could take several days longer. This process could take days to accomplish. I asked the reparmen at A&E why they didn't have the parts on hand and he told me that KitchenAid did not let them keep many parts.

Eventually, my wfe called and asked to speak to a supervisot at KitchenAid about the long list of repairs. He finally agreed to replace the entire refrigerator. On 12/15/04, KitchenAid delivered a model KBLC36FMS01 refrigerator, installed it, and took away the old one. It worked fine until about six months ago. At that time, it started running louder and began to make a "gurgling" sound when the door was closed. I contacted KitchenAid on their web site and described the problem. Their response was to send me by e-mail a lsit of "common causes for refrigerator noises". Eventually this refrigerator began to lose cooling capacity, so we called KitchenAid and described the problem.

Once again we had to make an appointment with A&E to come check the refrigerator. The man they sent was a trainee and seemed to know little about how to solve the problem. After checking the freon level, he informed us that we had a freon leak, but he would have to order the dryer and check the syatem again once it was installed and recharged. A few days later the part arrived at our house. Once agin we had to schedule an appointment with A&E to install the part. The same repairman returned and installed the dryer and charged the system. He inform my wife that she should contact A&E if the temperature of the freezer rose above 10 degrees.

By the same evening, it had risen to 20 degrees. So my wife called A&E but she requested a different repairman. This time the same repairman arived, but he had another repairman with him with more experience. They checked the system, repaired two freon leaks, and told us that there was a leak somewhere else in the unit that would require major disassemby of the refrigerator. The repairman called KitchenAid at my home and reported the situation. He then told my wife that the refrigerator needed to be replaced. He informed us that KitchenAid would contact us within 24 hours about a new refrigerator.

When they didn't call in the specified time, my wife called them on Friday. The supervisor, Jamil, informed her that "they would need a second opinion before replacing the refrigerator". Then she said that a company (Morgan ?) would contact us and would come on Wednesday. It is now Tuesday and no one has contacted us. Once again I am about to call KitchenAid and try to get this issue resolved.

I ONLY HAD THIS REFRIGERATOR SIX YEARS. IT WASN'T WORTH THE MONEY THAT I PAID.

I am awaiting a call from our service man, Mike. I know its been 7 years but its been constant repairs since we purchased it! I will not ever buy another kitchenaid producT! At this point hubby and i have discussed purchasing a new refrigerator but cannot afford to spend that kind of $ on another built in-and it would have to be built in because the space is made for a built-in refrigerator.. nothing i can do but vent!

We purchased a Kitchenaid built-in 42 refrigerator for $4,992 in January of 2004. It was purchased from McPhails Appliance in Rohnert Park, CA. The salesperson assured us that Kitchenaid had an excellent service and quality history. Unfortunately, he was incorrect. Along with the refrigerator, we also purchased a Kitchenaid microwave/wall oven unit for $2,568 and a Kitchenaid dishwasher for $1,027. At the same time, we purchased a Whirlpool front loading stackable washer/dryer set ($1,207 & $794) & a GE Monogram stovetop & vent ($1,085 + $642) from the same dealer. That is a total of 3 appliances from Kitchenaid & 4 from other appliance manufacturers. Service calls to date: more than 5 calls to Kitchenaid for appliance repair & 0 for the other appliances. Our record for number of service calls for one issue has been 3: the parts shipped for replacement came banged up twice the second time, it wasnt banged up badly enough to request a second part. We are awaiting a serviceman call right now on the exact same issue.

We are grateful that Kitchenaid has chosen an excellent service partner in A&E Appliance. We know the service folks on a first name basis. First, our oven/micro went out, quit working, quit displaying data. We figured it was a fluke, perhaps even a result from a bad storm. That was in November, 2006 and it did take two service calls to fix it. We paid the serviceman $154.67. Next, our refrigerator quit staying cold in May 2007. The service team was able to identify it as a known faulty weld on a valve and they replaced the part in question. Only a month later, in June 2007, we had to call for service on our dishwasher when it ceased functioning at the ripe age of 3 years. The serviceman replaced the motor in its entirety. We paid $156.00. At this point, we were very frustrated with Kitchenaid quality, but happy with the service we received from the repair company.

Then in February 2008, our refrigerator stopped working again. It wouldnt stay cold. The repair team came out and determined that the evaporator needed to be replaced. They had to order the part. The evaporator was shipped directly to us in what could most possibly be described as the worst box packing known to man. The part was banged up and bent and had little to nothing protecting it for shipment. The servicemen came out to install it and indicated that it was not useable in its current state. Another part was ordered. It also came in the exact same non-protective packing and was also pretty mangled; however, it was deemed to be in decent enough condition to be installed by the servicemen.

Finally, this week (May 2008) we are in the exact same position with the refrigerator: it is not working again. The service team is on their way and I am HORRIFIED with the nightmare that we are living in respect to the poor quality reflected in the Kitchenaid appliances. We have many people comment on our remodeled kitchen and ask for advice as they approach their remodel. I work in the mortgage industry and my husband does handyman work. Quite frequently we are asked for referrals and/or feedback on the contractors & vendors that we have used. Believe me, we certainly are not advising folks to purchase Kitchenaid.

At this point, I would like some sort of re-imbursement of my money invested. I would love to replace all the Kitchenaid with some other brand that can stand behind a quality appliance. I want my money back. I am not even sure I want the repairs done, just take the appliances away and give me a check to purchase new ones. I dont know how I can continue to put up with this atrocious service call schedule for what are supposed to be durable goods.This is absolutely unacceptable quality and I dont have the rest of my life to wait around for service calls on appliances that we supposed to be the cream of the crop. Kitchenaid is not a good choice for people who want a life.

I cannot impress enough the angst that I feel in regards to spending our hard earned dollars (at least $8,587 total to purchase them plus $310.67 for repairs) for what we expected to be premium appliances. This number does not include the amount we spent for warranties or the time weve spent idle waiting for service appointments (4 hours each time @ 7 appointments SO FAR = 28 hours not to mention the time spent scheduling the service calls and re-reading the manuals to troubleshoot the symptoms experienced).

Lost time from work, waiting for repairmen; damages to cabinet and walls from moving heavy ovens in and out.

After the first month of good ice my family again started pulling small pieces of light green plastic out of their mouths. I opened the ice maker system, and this new tray was doing the exact same thing--the coating was peeling off, and the aluminum was starting to corrode. So I started asking others if they have ran into this problem, and I couldn't believe how many people said they get the same problem. Some people claim they where getting black spots in their ice from the tray. I now buy ice and fill my ice bin with it so I can use the door dispenser. I am not buying another tray to get the same results. My main concern is how bacteria was growing between the coating and the aluminum. I keep a very clean freezer and wipe the insides down often to keep it that way. When I remember what I saw on both trays--especially the first tray and think about drinking that ice-- I just want to throw up.

Still can not find a tray for the fridge that does not have a coating. So I buy ice.

I required parts no 2182179 door closer and no. 2155311 hinge closer. I ordered those parts from a supplier who got them from Toronto within 12 hrs. Cost: less than $11.00. I put them in myself (less than 30 minutes work), and on the advice of the repairman put on a dab of heavy grease. While I was at it I greased the hinges of the freezer door. Had the salesman at Universal told me that, I would have saved my $76.00. My advice: grease your hinges once a year.

An unnecessary expense of $76.00.

Try to live without a fridge for 6 weeks. I can't believe they wouldn't stock parts for this expensive unit.

The first experience was when I purchased the first KitchenAid at Lowe's, Feb. 2006. I had it less than two months, and it didn't keep the food cold even with adjustments. I called Lowe's; they replaced it without any problems. This was in April 2006. Model # ksrl26frssoo. Serial # 551542503. On Dec. 2006 the refrigerator side of the door started making a clicking noise. I called the repair service; they replaced the cam (2182179) and closer (2155311). The December of last year the refrigerator door started to making the same clicking noise. Repair service was called and replaced with the same parts. I didn't purchase this expensive refrigerator to replace a part every year. The way it continues to close, I'll probably need to replace again this year. This needs to be rectified. I'd like to know what KitchenAid plans on doing with this situation. Thank You.

We have other Maytag appliances that also have had problems but nothing like this. We will never ever, purchase another Maytag or related company branded appliance ever again. Most likely we will replace this refrigerator in the near future, as we are fed up with the high electric electric bills.



I contacted customer service one time on 1/14/08 and had an unpleasant experience with attitude. They proceeded to tell me they were having absolutely no problems with any of their Kitchenaid fridges and couldn't/wouldn't (don't know which) do anything but sell me three replacement baskets with the same flimsey material as the first time. These baskets don't seem to carry much weight and we bought a large unit for obviously that purpose. But when the bins or baskets are full, they crack at the corners, drawer pulls snap off and they come off their tracks and land on me! The replacement costs were quoted at roughly $250.00, without any factory improvements. I've never had this much trouble with a refridgerator in my life. After reading everyone else's coments, I'm not sure what to do next, as Whirlpool nor Kitchenaid seem to be interested in any remedies? It seems that the fridge we purchased is breaking down more and more each day. I will not buy another Kitchenaid product again.

Customer service was not helpful at all. They kept saying there was nothing they could do but recommend a repairman in our area. We did have the recommended repair man come out for $65.00, and he recommended a part that the company stated would invalidate the warranty on the compressor if used. The company knows about this problem, and they just keep pushing it under the rug. There are a lot of us with the problem. Help!

Loss of time and money, having to throw food out repeatedly after coming home only to find the freezer has defrosted again. We paid so much for this refrigerator and now cannot even get the correct parts to fix it. We will have to buy a new refrigerator and will be out of pocket another $2000.00 or so for that. This is robbery.

I called a second time, KitchenAid direct. This time they said they would try to escalate to locate a part--don't know why they didn't do this before. I requested to replace the fridge completely due to the long lead time on the part, plus the repair tech told me once he installs the components, if that didn't clear the leak the unit would be unrepairable. He could not locate a leak before, yet the freon was out;that's why he suspects the problem is in the unrepairable portion of the fridge.

Lost some food but, had a smaller back up fridge that saved most of it. The biggest issue is the frustration of the length of time to repair a $6000 fridge! On top this, the KitchenAid dishwashwer that came with my two- year-old house has had a control board fail twice in the past year. I hope you can at least warn other consumers before they get burned.

Will have to replace to resell house.

I returned home to check it out . I was shocked reading the above experiences, by purchasers of their refrigerators, on the Internet.

After reading about the experiences of Kitchenaid

purchasers, I'll avoid joining their ranks.

alert this buyer and hopefully many others about their experience, and to Kitchenaid how dare you!

Since then we have had 3 service calls on the ice maker due to various malfunctions and the waterline freezing. We are now relegated to standing in the kitchen with a hair dryer blowing into the icemaker to melt ice that blocks water flow into the ice maker. Of course all the while the freezer door is wide open.

Recently our dishwasher started making a very loud whining sound the whole time it was on and running. The service company in our area was just at our house this afternoon, and informed us that the motor is shot and needs to be replaced. This unit is less than 2 years old! The part is under warranty fortunately, but the labor and service call are not covered. This will cost us $250 to repair (25% of the cost of the appliance!).

Needless to say, we are very disappointed in our decision to purchase Kitchenaid. What happened to the day when a major household appliance lasted 15-20 years? I have read other comments on Kitchenaid, and we are not the exception. For the kind of money Kitchenaid demands for its products, you would think a major appliance would last more than 2 years without needing a service call.

We were told they needed to replace all the major components, a cost of $1400. Our portion of that bill was to be $850, but we were told that we would essentially have a new refrigerator when the repairs were complete. Then we found out that they did not have the parts in stock and that they could take several weeks.

Eventually, the repair was complete. Now, nine months later the refrigerator stopped working again. The Kitchenaid customer service rep informed us that there is no warranty on their replacement parts and that we would need to pay for the labor again to replace the same parts.

The repairs are horrible looking! There are three of them, epoxy strips, very visible, and sticky.

I called customer service and complained that this would not stop more cracks from coming, was very ugly to look at, and was a Mickey=Mouse way to solve a serious problem.

KitchenAide customer service said that there was nothing they or I could do because they had found this method of repair to be adequate. I now have an $1800 dollar fridge with $5.00 patches in it, with the probability of more cracks to come. The service person said that she could not forecast the future, so she could not agree with me that more damage was likely to occur!

If I hadn't unplugged the unit, the compressor (which WAS covered in the warranty) would have gone out. Now I must pay for the new fan motor. We have lost all our food and have been without a refrigerator for five days waiting for the new part to arrived and be installed. I called KitchenAid to discuss the problem. I tried to be polite, but tell the problem. What I got from the customer service person was attitude. She told me there is nothing that can be done. Obviously, KitchenAid knows there is a problem or they wouldn't have produced a part to fix the problem.

Here's something odd - that is exactly what the refrigerator is DESIGNED to hold, for pete's sake! Apparently the only thing you get from the special order is doors that will accommodate the wood panels and NOT heavy duty hinges. Real smart.

The thermostat and diffuser also broke, same time as the door hinges but the repairman didn't notice that! We had 4 service calls within a span of 4 weeks (factory authorized repair people I might add), just to get repaired what should have been discovered on the FIRST service call! Now the lights over the ice and water selections are VERY dim. We are sick of service calls right now and don't want to spend the money. This is our LAST KitchenAid appliance EVER. We think we'll have to go with German, Swedish or some other European engineered appliances in the future, apparently the last bastion of excellence in manufacturing on the planet.

What happened to American businesses taking pride in their products? ALL of our repair people told us - you better buy an extended warranty when you buy an appliance - they will break down sooner rather than later. New ones are not nearly as good as the old ones! We've got a 30+ yr old Kenmore refrigerator in the garage that works perfectly - NEVER had a service call!

Next, the tension spring on the microwave door gave away and the door would slam down. This was on the microwave/oven combo. A & E replaced the spring for a roughly $80 service fee. Next, our oven door wouldn't stay closed constantly causing the 'door open' indicator to come on and slowing/ruining the cooking process. ...another $80 service call from A & E.

Now our matching dishwasher door slams to the floor....I'm not an appliance repair person, but based on prior experience with KitchenAid pieces of crud I can anticipate another expensive service call from A&E to replace what must be a $2 part on my supposedly 'upgraded' appliances!

Never again will I purchase KitchenAid unless they start manufacturing quality appliances as they used to 20 years ago!

read the manual, It's not a problem and I most likely overfilled the freezer, or it's underfilled or I have the air ports blocked and so on.

Now that's way over the warranty they claim it's a problem and I will have to pay to have it fixed after calling them again (5-22-07).

This unit has had the compressor replaced, the relay switch replaced, the baffle replaced, the mist (something or other) replaced.

I am now formally asking whirlpool to provide me a credit towards purchasing a new refrigerator. I have tried to work within the warranty and extended warranty guidelines and just want a refrigerator that works.

I called their customer service and was told it was out of warranty. I thought I was buying quality, but I guess they just want your money and don't stand up for the products.

Now I have to buy two shelves which will probably break again.

It's very frustrating to have a 'top of the line' unit ice maker go bad so often. Additionally, our KitchenAid dishwasher has leaked and doesn not drain properly.

When we built our house, the appliance company who our builder sent us to recommended KitchenAid because it was 'top of the line quality'.

This refrigerator is giant headache. I am on the phone or waiting for calls. Not to mention waiting for techs to arrive only to tell me there is nothing wrong with my refrigerator.

I had specialists come in recently to take a water sample and the results have just come in. The water is bacteria, although not harmful and strictly from the fridge. Also, they found a very high level of sodium. Sears have been giving us a problem with returning the fridge. The only option we now have is sueing. Isn't it a shame that our health can be at risk and no one wants to take on the responsibility?

If this is bacteria, and there are high enough sodium levels that the water specialists from Ottawa are recommending we call the Health Dept. then how could we possibly be healthy drinking the water?

However, in the past month it simply stopped working all together. It took a week to get a service repair technician, then his advise was to turn off the whole unit, wait 24 hours to let it completely defrost and then see what happens. Tried that, two days later, same issue. Called the same repair man and now he said it's the motherboard. Contacted KitchenAid about the issue, as I've read many identical complaints, to see what they will do for us, their customers. Got a Sorry email back with no remedy. So, as with all other complainers, I will not be a repeat kitchenAid customer and I would like to know how I can handle this legally under the Lemon Law. I don't think mine is a single case, but a case that KitchenAid is well aware of, but will not take action on.

Refrigerator spoiled my dairy products, fruits and vegables, bread and some canned foods that needed to be refrigerated. Intitial Service Call - $85 Motherboard replacement - $189 Labor - $85 Spoiled Food - $200 Sub-Total Cost: $559 Refrigerator (New): $2,299 (Sears) Tax on (New) Refrigerator: $189 (8.25%) Total Cost: $3,047

We finally purchased maintance contract for dishwasher but not for the refrigerator (cannot afford)we sitll have to pay service call.Most of the repairmen that have come out seem incompetent(one ask my husband to help because his back hurt). Another repairman scratched handle on refrigerator door. Right now I cannot afford another service call to repair refrigerator. I will never purchase Kitchen Aid again nor will I recommend Kitchen Aid appliances.