Kenmore Vacuums Reviews

I purchased a canister vacuum cleaner. I ordered bags as I ran out of them. I waited 3 months, called customer service in India was transferring back and forth and finally canceled the order. They are selling products and don't have parts in stock. Very misleading!!!

Purchased a central vac from Sears and installed it myself several months later. Didn't work properly out of the box. No big deal...stuff happens. Phoned their 24-hour service number listed in the manual....no such thing as a 24-hour service number. Waited the next day and phoned service number during regular business hours and reached a call center in Pakistan, I think. The first service rep I reached took every possible piece of personal info from me as well as info regarding central vac, then tried to sell me stuff. I politely declined sales pitch. He told me no problem...I could have a new central vac or have the existing one repaired. I opted for new unit. Why not?

I bought replacement belts for Progressive vacuum... and the belt continually breaks after using the belt only one half hour... What the heck is going on? Store employee looked up belt online to make sure it was the recommended belt... and it was... Now when I got home the belt broke immediately.. Look at the date on the receipt number... it is today! I see other customers complaining about the same issue... Why have this going on with the product? How simple is a belt problem to fix??

We purchased a new high end canister vacuum, but it constantly tripped the circuit breakers; we returned that one, and bought one some 'steps down' (another canister). Although it does not trip the breakers as much, today was the last straw. I really wonder what can happen after we have to vacuum the hair from the new dog. I am going to return this one again, and hope I receive credit, at the very least. I did obtain the purchase protection, so I am hopeful.... I used to have an earlier model which was wonderful, but gave it to a relative who needed one desperately. I am very distressed about this product. We live in a new home, so everything is certainly "up to code" and represents the latest in safety electrical wiring. Of major concern, of course, is safety!!!!!!

Kenmore Central Vacuum System Model # 108-34011 The issue began August 19, 2014. The purchase was made at local "Sears" October 25, 2013. Service was requested immediately! I kept detailed account and have almost a book of what we have gone through. The regional contractor came to the house for 9 minutes. Finally a second service order was issued; we await satisfaction from that November 3, 2014. So, what happened in August....the arm of the power nozzle fell apart, the contractor stated that Sears sent the wrong part. I the customer finally got a reordering of the part but the system does not work thus the Contractor to come November 3, 2014. Hours of waiting time on the phone, no vacuum use, tossing back & forth between Contractor and Sears Call Service from India, Philippines, etc.

Our electrical contractor installed a Kenmore Elite Central Vacuum in 2008 in our new home we built and we have had the motor replaced twice, and now we have to have a technician come in and replace it for the 3rd time in a period of 6 years! I recently called the 1800-469-4663 service number and explained the problem we have (which is identical to the last 2 we had) and I was advised the motor is no longer under warranty. I explained that my manual clearly states it is under a 10 year warranty. After arguing with the person for quite some time, and asking to speak with his supervisor, he finally stated that he would call someone to come and look at it and replace the motor, but I had to prove to the technician by showing him our manual that the motor was still under warranty.

This vacuum seems to have a design flaw. The suction takes the dirt, etc. to the machine and it enters and there is a constricted area inside. It clogs up with hair, small pieces of paper and causes a jam resulting in great reduction of suction and the machine shuts off. It is messy to remove the stuff in the narrowed space. I purchased it at Kmart. I can find my credit card charge but not the store receipt. This machine is a total waste of $$, unless you never have hair, and other not dirt stuff that needs to be vacuumed. I was told by Kenmore 1-888-KENMORE that since I purchased at K-Mart and there is no Sears in my town that I have to box it up and take it to Kmart. Kmart said to bring it in but they would not commit to a refund. Kmart did not offer to look up the credit card to see what was purchased. I do not want another of the same because the engineering would have the same flaw that is the cause of the very useless performance of the vacuum.

Kenmore Elite Central Vacuum Cleaner - Well, I just went through the registration hassle to let everybody know what piece of junk those cleaners are. The first one broke within the first month and was repaired. It broke again after a couple of months and I returned/exchanged it for a newer model. The story started again, it broke two times during the warranty time (repaired) and now the switch on handle hose is gone. The warranty for the hose is gone. I have to pay a technician to repair it. NO, I will not do that, I will throw this junk away learn the lesson and buy something else.

We looked at all different types of vacuum cleaners and Kenmore vacuum cleaners were rated one of the best for the price. Totally disappointed! The floor part will not stay hooked to the vacuum and you are always fixing it to continue vacuuming. It lost quite a bit of its suction and the motor acts like it's going to blow. Now, I reminder you, this is only a year old. Now I wonder if the makers of Kenmore vacuum cleaners will come good on this or do I just suck it up? Let me remind you again, this Kenmore vacuum cleaner is only one year old.

I am aware that I did not buy one of the most expensive vacuums. But because it was a Kenmore product, I at least expected to be satisfied. I have never used a vacuum that disappointed me as much.

Our Sears Kenmore vacuum cleaner was two months out of warranty. After it stopped producing suction, we cleaned it thoroughly per the manual, with no result. We took it into the store where it was purchased, and the salesperson helped me disassemble it, and we could see no blockage. Off it went to the repair shop in K.C. for $79.99. They told me they "performed preventive maintenance", and "removed a clog", and "repaired and cleaned the agitator". When we got it back, the agitator still had hair stuck in it, so I know they didn't do anything with that. I called the 888 complaint number, and they couldn't say what "preventive maintenance was". I asked to be told where the supposed clog had been, and I was told I would have to send the unit back in, and pay another $79.99 to find that out! I'll never trade at the Sears store again.

Sears Canada was supposed to repair my vacuum three times for the same problem. Two times under warranty, the problem was never fixed. The third time I sent it in, it was off warranty but they suddenly found the problem and wanted $180 to fix it. When I refused, they said they will not release my vacuum (unfixed) unless I pay them another $50. This is blackmail and ransom. Should I sue them in court and for what damages? Besides the mental stress, I am out of over $600 I paid for this bad Kenmore vacuum.

I had bought a Kenmore Vacuum from Sears on October 2007. From August 2009 until now ( August 2010) the Vacuum broke 5 times. I have purchased a Sears Protection Agreement. I was told if in one year the Vacuum breaks 4 times, they would replace it. I took the vacuum in five times to repair. I called Sears last week after the fourth time repair to find out what was wrong that the Vacuum I picked up and still was not working. At Sears, no one is authorized to do anything except pass the customer on to the next person. And I spoke to at least 12 people in few hours, when I complained to the 10 the person, why, nobody can answer my question, then she transferred me to another person and he offered me $25 gift card for my next purchase at Sears, which I did not take his offer. He was an another brick wall as well.

I purchased the vacuum cleaner from Kmart on Friday January 22, 2009. When I opened the box, it had a strong chemical odor. At first, I thought the smell was from the packaging until I plugged in the vacuum. The smell was stronger. I unplugged it, read through the manual and found this statement. "Warning: The cords, wires and/or cables supplied this product contains chemicals, including lead, lead compounds, known to the state of California to cause cancer and birth defects or other reproductive harm. Wash hands after using."

When my husband first gave me this vacuum as a present, it seemed great-good suction, long hose and cord. But the Handi-mate Jr. is worthless. The brush stops rotating with the least amount of pressure on the handle. The filter inside the vacuum is dirty with one use and is a pain to clean. It is only my husband and I so I can only imagine what it is like with a family or a dog! If the filter is clean, then the suction is bad and the filter needs cleaned every time. Now the filter is making a noise like it is loose and I haven't used the filter that long! To replace it will cost $20-$25. That is way too expensive for the short amount of use I got from that filter. I would not recommend this vacuum to anyone and I am very displeased. It was not an inexpensive vacuum to buy. We have used Kenmore washer, dryer and dishwasher. I am very unhappy with this product. I guess I can't say that enough!

I purchased a new Intuition canister vacuum cleaner on 1/11/09 with my debit card (model #16628014700). I turned it on a week later to use it and it wouldn't turn on. I thought it might be a socket problem so I moved it around to different outlets-none made it work. I then took it to the Columbia mall store and they told me that I couldn't get a refund without a 15% restocking fee. And WHEN I did get a refund it would be in the form of a store credit minus the restocking fee. They told me to give Sears a chance to fix it so I took it to the Sears repair store on Parklane Road in Columbia, SC. I picked up the vacuum cleaner two weeks later only to bring it all the way home to find out that it still had the same problem. So my husband took it in for the second time the very next day. I am now without a vacuum cleaner-they would not simply "exchange" it because they told me it was now "used" and that I would have to pay the difference between the price I paid for it and what the current cost-a difference of $100 more! I know there is a lemon law for cars but what is it for vacuum cleaners? I do not wish to purchase anything else from Sears-I may never shop there again. What are MY rights?

Purchased a Kenmore Progressive vacuum cleaner, Model 116 about 1 1/2 years ago after checking Consumer Reports ratings. This was supposed to be top of the line but after trying to become accustomed to it, I find that I am still dissatisfied with a some things. The main design problems are: no edge cleaning capabilities without using attachments, leading edge is too bulky to get under the edge of cabinets and it is just plain too heavy and awkward for comfortable use. I have a three level home and dread the thought of needing to carry it up/down the stairs.