Kayak Pools Reviews

Awful experience. I am truly shocked that this company is still in business. The salesperson promised a 2-day install, the installer said it would take 2 weeks and then they finished up 84 days later. We were told that since they were in constant contact with us, and got it finished, that we didn't deserve any refund. We were the ones calling and emailing to keep them moving. The owner never contacted us, despite multiple requests, emails and calls to a number I found online. The installation manager never spoke to us, emailing back instead of returning calls. The customer service person told me that she was the highest-level person we could speak to, and also that she wasn't authorized to do anything needed to get our pool finished. I do not recommend this company.

Great product initially but was not shown the larger decking you can get initially and when I reached out a the salesman gave me a quote of 3295 plus 495 for the T deck add and would have to get with the installation department for a installation cost. When I did they finally gave me a quote for almost 9500 which included around 400 for mileage expenses and 600 for delivery. When I reached out to the installation department a young lady by the name of Lilly from the onset was rude and very unprofessional and told me since I didn’t get the T deck initially that’s why the cost was higher and said that this was not a sales job but an installation job. It’s like they get you with sales tactics and when you find out you can add something they didn’t mention initially they jab you.

My experience with Kayak Midwest installation/service center has been horrible. It has been over a month since my pool was installed and I am still unable to use it. Firstly, a technician didn’t come out until a couple weeks after the pool was installed to discover a couple parts needed to be ordered. The parts took an additional two weeks to arrive. Secondly, the salt chlorine generator is not working properly. When I called the service center to address this issue, they said they couldn’t do anything about it, and I would have to call the manufacturer of the salt chlorine generator. I called the manufacturer and they gave me the phone number of a service center that services that product under warranty. It was determined by the manufacturer that a part is needed for the salt chlorine generator.

These are the best pools for the lowest price you can buy one for! I highly recommend them for anyone wanting a virtually maintenance free swimming pool! They have a30 year warranty and I have seen them last someone 51 years! Wild!

Our Kayak pool is 20 years old. We paid $17,800.00 for it. We have replaced the liner twice and the pump twice. Until this year we had spent probably $6000.00 in repairs thru the 20 years. This year we noticed the walls bulging. We emptied the pool and removed the liner and found the "lifetime walls" crumbling, literally. We called expecting the warranty to come into play. We were told these are a prorated warranty (like batteries) and we would receive $40.00 off of each wall!

We were completely led on by Kayak. They tried to pull our funds and sent us to install before we has a final price. When I wished to cancel because of all of the miscommunication or lack of communication they fought us in it. Next Jay ** said he would handle our case from here on out. States that everything would be canceled and then ghosted us. I would not suggest anyone go with Kayak Midwest as they lead you on, change things and then expect you to still pay even after you have canceled it. Go local. That’s the best thing you can do for yourself. I would not wish our experience on anyone!

6 years after our install, and every spring I go through the hatred of Kayak Pools Midwest again. Besides the horrid experience with the install, the collapsed pool, not using the pool for two years after install and many other issues; every spring we get to relive the nightmare to fix the new issue. From liners to French drain incorrect installation… it’s been a money suck and I can’t help but to continue to warn consumers. Check the BBB site, check the Google reviews, look at their responses. It's never their fault and it’s always an excuse.

We still have a pallet of items in our driveway because we were sent the wrong pool kit. We didn’t get the steps, heater or lighting we were promised. Now they won’t return my calls. Very disappointing for such a major investment. It’s worth spending more w/ a more reputable company.

DO NOT BUY A KAYAK POOL. The reviews you see here are bought and/or fake. If it's one thing you do before you buy a kayak pool, please check out the Kayak Pool Owners group ** and scroll through the feed to see all the complaints. Also, see attached pictures to see how the salesman will talk to you.

DO NOT BUY FROM KAYAK MIDWEST. We don’t have our pool installed as of 11/17/22. So our review is not based off their product but rather the horrible process and empty promises. We signed a contract on June 9, 2022 and are fed up with the process and company. Just like they are “allegedly requesting that complaints filed with BBB be closed as "resolved" by the consumer as a condition of expediting delayed pool installation” (That is the reason they got there. BBB accreditation revoked.), I do not doubt one bit most of these positive reviews are bought and fake. The communication from Kayak is horrible, we were misled numerous times by the salesmen like giving false promises of installation timelines. They are deceptive about what Kayak calls an in-ground pool.