About Kayak Pools
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DO NOT BUY A KAYAK POOL. The reviews you see here are bought and/or fake. If it's one thing you do before you buy a kayak pool, please check out the Kayak Pool Owners group ** and scroll through the feed to see all the complaints. Also, see attached pictures to see how the salesman will talk to you.
DO NOT BUY FROM KAYAK MIDWEST. We don’t have our pool installed as of 11/17/22. So our review is not based off their product but rather the horrible process and empty promises. We signed a contract on June 9, 2022 and are fed up with the process and company. Just like they are “allegedly requesting that complaints filed with BBB be closed as "resolved" by the consumer as a condition of expediting delayed pool installation” (That is the reason they got there. BBB accreditation revoked.), I do not doubt one bit most of these positive reviews are bought and fake. The communication from Kayak is horrible, we were misled numerous times by the salesmen like giving false promises of installation timelines. They are deceptive about what Kayak calls an in-ground pool.
We were told by two different people that Kayak would provide us with EVERYTHING needed to file for the permit. But the reality is, you’re pretty much on your own. They will just send you the pool and equipment specifications. We didn’t want to deal with the headache of obtaining our permit but we were pretty much persuaded to do it on our own by the salesman. Our village requires grading/stormwater plans but they would not provide those. Why tell us they would provide everything if that’s not true? When we complained about it, they offered to take on obtaining the permit for an additional $1,500. When we brought up our permit issues after we indicated our intention to get out of our contract, our salesman indicated they would provide us with the necessary tools to file for the permit, which is not how it was initially sold to us - another bait and switch tactic.
What kind of company asks for all money (in a certified check) minus $1K upon delivery of materials and then $1k (in certified check) once the pool builder is done? A company who doesn’t stand behind their product/services. They claim it’s to protect themselves from bad customers. But that is horse p00p! We negotiated to withhold $10k from payment until after completion (Instead of the $1K). If you decide to go with Kayak, at least negotiate the amount. They will ignore you once they have all your money! And if there’s an issue with your pool? Good luck! They’re focusing on fooling the next customer, not you, they’ve already got your money. How do I know this when I haven’t gotten my pool? Check the“Kayak Pool Owners” Facebook group.
After seeing the Kayak In-ground documentation, the pools are not true in-ground pools but rather recessed temporary structures. These pools are not considered permanent structures per pool industry. We no longer feel comfortable working with this organization and feel Kayak has been dishonest. The sales representatives say anything to a customer to get them to sign the contract. Once you sign the contract, their demeanor and promises change. We are trying cancel our contract and going to submit a complaint with the Attorney General for Illinois, where we live, and in Indiana where the company is based out of.
Furthermore, their business ethics are questionable and lacking. Their accreditation was revoked by the Better Business Bureau. Check the Better Business Bureau website. Check the “Kayak Pool Owners” Facebook group before you buy. I repeat, save yourself a headache, look for a different pool builder! Yes, the process of getting a pool is long and stressful but Kayak Midwest makes it 10x worse.
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Pool purchased from Kayak Midwest fall of 2020. Installed 9-1-2021. Install was a disaster. It is now end of May 2021, Midwest has not scheduled repairs. Pool is unusable, needs a whole new liner, walls are bowed, pool is unsafe and unfinished and Midwest has been difficult to deal with. Do not buy from this branch. Very disappointing customer service and installation of a high quality product. The pool itself is not the issue, the management of this company is the problem.
I had a Kayak Pool installed the end of November. I had been waiting for the installation for 7 months, not the 30-45 days that was promised. The installation was equivalent to watching monkeys trying to hang onto the same limb of a tree in a wind storm! Nothing was done professionally. The "Pool School" that Kayak promised at the completion of the installation consisted of seeing 6 Mexicans jump into their crew cab pick-up truck, slam the doors, and speed away in the dark. I have been calling Kayak Pools, i.e., Presidents Tom Talty and Mike Klein, for the last 2 months. I cannot get anyone to respond to my installation issues and ongoing pool leaks. NEVER CONSIDER THIS COMPANY FOR A POOL!! If you have questions about the horrors of dealing with this company, and their poor quality, call me. Zan
Our Kayak pool was installed four months late and then after having it for two weeks the jet broke. We are now over a month out with service only excuses on why they are delayed fixing our pool. We are unable to use the pool, unable to run the water, which is turning green and unable to close the pool for winter. We have called and are told to send an email, the emails are returned with a new excuse as to why they can't come and fix pool and no one is able to provide an ETA. I would not recommend this company to anyone.
I wouldn't recommend Kayak/Beauty pools to no one!!!! Won't answer, Won't return messages, dropped pool off promising install within a week, 4 weeks later installer comes, tears up my yard, says it's too wet he'd return later in day! Took all tools and called 2 days later to inform me he's not doing it because my yard is clay lol. Asked him to inform Kayak/Beauty Pools hoping they'd resolve it, he says that's my problem and hung up!!! Still no response from Company.
I filled out a form online because I am getting quotes for a pool installation. They returned my phone call and basically told me I couldn't have the appointment without my husband. Like I'm not capable of asking questions and getting a quote on my own. Even when I assured her that my husband would NOT have any questions she still insisted. It was sexist and insulting. I ended the call without setting up a consultation.
We didn’t even get past the “virtual” appointment we were supposed to have. First of all, it was scheduled to start at 8 pm, and we were given the caveat that they -could- call up to 30 minutes early if they finished their preceding appointment early. The first thing the woman says to me after I answer is “wow, you sound tired.” She then proceeds to give us a “rough estimate” of $35k without even asking about what features we want or anything. Then, can we put 20% down?? I said, “Well that’s obviously going to depend on the size of the pool we go with.” She then said “1-2 grand, is that a doable down payment?” I said, “yes, but that’s not 20% of the cost you gave me.”
I proceed to ask about traditional liner pools and fiberglass, to which I get the response that their pools are much superior to those. (Obviously based on all the glowing reviews). THEN, I begin asking her questions, which is the point of this entire call, and she says “Ok calm down!” Then, she asks if we will be handling our own backfilling. I said “No, that’s why I’m calling you. If that were the case we would put in our own damn pool.”
In no way was this “salesperson” even remotely friendly OR helpful. Nor was the the slightest bit professional. She would have rather been doing something else and that’s fine, but don’t insult my intelligence by telling me you’re selling a superior project. This is obviously not that, based on the other reviews I have seen. Unfortunately for Kayak, they will never get past that initial phone call with me.
Ordered a pool. Was told it could be fully sunk. Wrong. The given a different pool option wrong. Now a supposed tree fell on it. Next. New pool to be installed as led lady Friday. Nope. Still waiting. Every time we call we get Ceilia. Completely worthless. Has to go thru her manager for everything and manager refused to ever call us or get on the phone. Now we’re waiting on installers to let us know a date. Meanwhile sand and pool parts have been killing our grass for over a week. If not for permits for this pool I would have cancelled this whole deal. Very shady people from sales to service. They have two more days then we will cancel this disaster. 17000 for nothing but aggravation.
This is a shady business. The customer service was top notch until I made my deposit on the pool. I was lied to by the Salesperson. I asked if there were any delays due to COVID (which was a deciding factor in our decision for this summer) and was told “NO, we are pumping them out pretty good!” I was then lied to by the installation department and told that the pool would be in and installed within our 21-28 day timeframe. Prior to this everything said “above ground is typically 21-28 days.” This was AFTER I asked again if there were any delays due to COVID.
I called on a weekly basis for an update (because until last week they never checked in like they said they would). Day 21 was Monday of this week and I have yet to be told when my pool will be delivered, much less installed. I am now at day 24. Next steps are they call me to schedule the delivery day (who knows how long that takes) then within 72 hours I get a call for the actual install date to be scheduled. Given next Wed is day 28, clearly this isn’t going to happen. I explicitly asked again last week if we were delayed and again was told no. Not until AFTER I pointed out that Monday would be day 21 and we don’t even have a delivery date yet, it is looking like to me that we might be delayed.... The install coordinator then acts surprised and says, "Well yes I suppose you might be delayed....maybe a week or 2" (remember every other call was “you are still in schedule to be within your timeframe.”).
I then called the QA department to explain to see if they could help and was adamantly told that they told me I would be delayed due to COVID at the time of my initial install call - This NEVER happened (otherwise I wouldn’t be so upset or confused this whole time of the lack of updates). She said she would listen to the calls and call me right back. That was now 2 days ago and no callback. Feeling lied to and reconsidering this entire purchase and may go elsewhere.
Kayak Pools author review by ConsumerAffairs Research Team
Kayak Pools makes pools and spas based on the needs of its customers. It is a corporation, based in New York, that outsources to dealers and businesses to sell their pools nationwide.
Custom design: Kayak Pools offers custom pool design and can work around customer's design needs.
Variety: The company designs pools in both steel and concrete wall free form.
Availability: Kayak has plenty of franchised dealerships around the country, so many customers can take advantage of its retail stores.
Specialized drain: The pools come with a main bottom drain that constantly filters out sediment and leaves pool owners with fewer pool maintenance problems.
Warranty: Kayak Pools provides a 30-year warranty on its pools.
Kayak Pools Company Information
- Company Name:
- Kayak Pools
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