Kayak Pools Reviews

Awful experience. I am truly shocked that this company is still in business. The salesperson promised a 2-day install, the installer said it would take 2 weeks and then they finished up 84 days later. We were told that since they were in constant contact with us, and got it finished, that we didn't deserve any refund. We were the ones calling and emailing to keep them moving. The owner never contacted us, despite multiple requests, emails and calls to a number I found online. The installation manager never spoke to us, emailing back instead of returning calls. The customer service person told me that she was the highest-level person we could speak to, and also that she wasn't authorized to do anything needed to get our pool finished. I do not recommend this company.

Great product initially but was not shown the larger decking you can get initially and when I reached out a the salesman gave me a quote of 3295 plus 495 for the T deck add and would have to get with the installation department for a installation cost. When I did they finally gave me a quote for almost 9500 which included around 400 for mileage expenses and 600 for delivery. When I reached out to the installation department a young lady by the name of Lilly from the onset was rude and very unprofessional and told me since I didn’t get the T deck initially that’s why the cost was higher and said that this was not a sales job but an installation job. It’s like they get you with sales tactics and when you find out you can add something they didn’t mention initially they jab you.

My experience with Kayak Midwest installation/service center has been horrible. It has been over a month since my pool was installed and I am still unable to use it. Firstly, a technician didn’t come out until a couple weeks after the pool was installed to discover a couple parts needed to be ordered. The parts took an additional two weeks to arrive. Secondly, the salt chlorine generator is not working properly. When I called the service center to address this issue, they said they couldn’t do anything about it, and I would have to call the manufacturer of the salt chlorine generator. I called the manufacturer and they gave me the phone number of a service center that services that product under warranty. It was determined by the manufacturer that a part is needed for the salt chlorine generator.

These are the best pools for the lowest price you can buy one for! I highly recommend them for anyone wanting a virtually maintenance free swimming pool! They have a30 year warranty and I have seen them last someone 51 years! Wild!

Our Kayak pool is 20 years old. We paid $17,800.00 for it. We have replaced the liner twice and the pump twice. Until this year we had spent probably $6000.00 in repairs thru the 20 years. This year we noticed the walls bulging. We emptied the pool and removed the liner and found the "lifetime walls" crumbling, literally. We called expecting the warranty to come into play. We were told these are a prorated warranty (like batteries) and we would receive $40.00 off of each wall!

We were completely led on by Kayak. They tried to pull our funds and sent us to install before we has a final price. When I wished to cancel because of all of the miscommunication or lack of communication they fought us in it. Next Jay ** said he would handle our case from here on out. States that everything would be canceled and then ghosted us. I would not suggest anyone go with Kayak Midwest as they lead you on, change things and then expect you to still pay even after you have canceled it. Go local. That’s the best thing you can do for yourself. I would not wish our experience on anyone!

6 years after our install, and every spring I go through the hatred of Kayak Pools Midwest again. Besides the horrid experience with the install, the collapsed pool, not using the pool for two years after install and many other issues; every spring we get to relive the nightmare to fix the new issue. From liners to French drain incorrect installation… it’s been a money suck and I can’t help but to continue to warn consumers. Check the BBB site, check the Google reviews, look at their responses. It's never their fault and it’s always an excuse.

We still have a pallet of items in our driveway because we were sent the wrong pool kit. We didn’t get the steps, heater or lighting we were promised. Now they won’t return my calls. Very disappointing for such a major investment. It’s worth spending more w/ a more reputable company.

DO NOT BUY A KAYAK POOL. The reviews you see here are bought and/or fake. If it's one thing you do before you buy a kayak pool, please check out the Kayak Pool Owners group ** and scroll through the feed to see all the complaints. Also, see attached pictures to see how the salesman will talk to you.

DO NOT BUY FROM KAYAK MIDWEST. We don’t have our pool installed as of 11/17/22. So our review is not based off their product but rather the horrible process and empty promises. We signed a contract on June 9, 2022 and are fed up with the process and company. Just like they are “allegedly requesting that complaints filed with BBB be closed as "resolved" by the consumer as a condition of expediting delayed pool installation” (That is the reason they got there. BBB accreditation revoked.), I do not doubt one bit most of these positive reviews are bought and fake. The communication from Kayak is horrible, we were misled numerous times by the salesmen like giving false promises of installation timelines. They are deceptive about what Kayak calls an in-ground pool.

Pool purchased from Kayak Midwest fall of 2020. Installed 9-1-2021. Install was a disaster. It is now end of May 2021, Midwest has not scheduled repairs. Pool is unusable, needs a whole new liner, walls are bowed, pool is unsafe and unfinished and Midwest has been difficult to deal with. Do not buy from this branch. Very disappointing customer service and installation of a high quality product. The pool itself is not the issue, the management of this company is the problem.

I had a Kayak Pool installed the end of November. I had been waiting for the installation for 7 months, not the 30-45 days that was promised. The installation was equivalent to watching monkeys trying to hang onto the same limb of a tree in a wind storm! Nothing was done professionally. The "Pool School" that Kayak promised at the completion of the installation consisted of seeing 6 Mexicans jump into their crew cab pick-up truck, slam the doors, and speed away in the dark. I have been calling Kayak Pools, i.e., Presidents Tom Talty and Mike Klein, for the last 2 months. I cannot get anyone to respond to my installation issues and ongoing pool leaks. NEVER CONSIDER THIS COMPANY FOR A POOL!! If you have questions about the horrors of dealing with this company, and their poor quality, call me. Zan

Our Kayak pool was installed four months late and then after having it for two weeks the jet broke. We are now over a month out with service only excuses on why they are delayed fixing our pool. We are unable to use the pool, unable to run the water, which is turning green and unable to close the pool for winter. We have called and are told to send an email, the emails are returned with a new excuse as to why they can't come and fix pool and no one is able to provide an ETA. I would not recommend this company to anyone.

I wouldn't recommend Kayak/Beauty pools to no one!!!! Won't answer, Won't return messages, dropped pool off promising install within a week, 4 weeks later installer comes, tears up my yard, says it's too wet he'd return later in day! Took all tools and called 2 days later to inform me he's not doing it because my yard is clay lol. Asked him to inform Kayak/Beauty Pools hoping they'd resolve it, he says that's my problem and hung up!!! Still no response from Company.

I filled out a form online because I am getting quotes for a pool installation. They returned my phone call and basically told me I couldn't have the appointment without my husband. Like I'm not capable of asking questions and getting a quote on my own. Even when I assured her that my husband would NOT have any questions she still insisted. It was sexist and insulting. I ended the call without setting up a consultation.

We didn’t even get past the “virtual” appointment we were supposed to have. First of all, it was scheduled to start at 8 pm, and we were given the caveat that they -could- call up to 30 minutes early if they finished their preceding appointment early. The first thing the woman says to me after I answer is “wow, you sound tired.” She then proceeds to give us a “rough estimate” of $35k without even asking about what features we want or anything. Then, can we put 20% down?? I said, “Well that’s obviously going to depend on the size of the pool we go with.” She then said “1-2 grand, is that a doable down payment?” I said, “yes, but that’s not 20% of the cost you gave me.”

Ordered a pool. Was told it could be fully sunk. Wrong. The given a different pool option wrong. Now a supposed tree fell on it. Next. New pool to be installed as led lady Friday. Nope. Still waiting. Every time we call we get Ceilia. Completely worthless. Has to go thru her manager for everything and manager refused to ever call us or get on the phone. Now we’re waiting on installers to let us know a date. Meanwhile sand and pool parts have been killing our grass for over a week. If not for permits for this pool I would have cancelled this whole deal. Very shady people from sales to service. They have two more days then we will cancel this disaster. 17000 for nothing but aggravation.

This is a shady business. The customer service was top notch until I made my deposit on the pool. I was lied to by the Salesperson. I asked if there were any delays due to COVID (which was a deciding factor in our decision for this summer) and was told “NO, we are pumping them out pretty good!” I was then lied to by the installation department and told that the pool would be in and installed within our 21-28 day timeframe. Prior to this everything said “above ground is typically 21-28 days.” This was AFTER I asked again if there were any delays due to COVID.

I cannot speak to the product as we have decided 100% against this type of pool due to our experience with Jay, the sales rep. We were told to set aside 60-90 minutes for a virtual meeting to discuss an inground pool. He was very short, failed to answer our questions and it was obvious that the timing was bad for him and he wanted it to be over. He cut us off during our questions and kept saying "I'm offering you the best price" but would not give us a straight answer on what was included down to every detail (which I would expect on a 30-50K purchase). Our entire meeting was 30 minutes; we were told we had to make a decision by June 7 if we wanted guaranteed install this year.

We've been waiting for 7 YEARS to get the handrail that we ordered! Every time you call they tell you to call & text CHRIS ** & this guy NEVER answers your calls or texts! Kayak REFUSES to do anything about this to help. I would NEVER recommend buying anything from Kayak Pools!

After buying this pool and having it installed I would urge others not to do it. I am still trying to get rid of the dirt they dug out. Now I can't get the filter out to clean it. It is so frustrating. The video tells you that the chlorine frog should last some time but that is now empty. I think you can only buy it from them. The pool has only been up a short time, since May 2019. All these things can't go wrong in such a short time.

Like many others our water walls corroded and rotted away. Our pool was purchased in 1999. Started noticing bumps under the liner spreading across the walls. Decided to replace liner and see what was going on. All 16 water walls were corroded and needed replaced. Called Kayak to check on warranty of the limited lifetime water walls, knowing I would be prorated. They "sell" a water wall kit of 16 walls for $1599.99, but to use the warranty I would have to pay OVER $2000 (80% of $2559.99) for the SAME 16 walls. They keep their "retail" price inflated so the warranty is WORTHLESS. They did offer $150 in customer cash, I do not plan on giving Kayak any more of my money. Very disappointed!

Our Kayak Pool experience was great. We picked out the pool we wanted and within weeks we were swimming in our brand new Kayak pool. It was amazing how fast the install guys put it up. I am so glad we got a Kayak pool. The kids love it. They all jump in and we never have to worry because our Kayak pool is very sturdy and built to last. We plan on having many years of great times and memories in this pool.

I bought the house from my sister. Pool was 7 years old and had to replace LINER. WALLS & LINER replaced in the 90's. Lionel owner. French guy from Quebec did the installation and he told us to get beach type stones and place around the pool as it would help the walls. Hard labour for my husband. Found a cigarette hole after filling the pool and was sent a patch which we fixed. Not too sure if it was the first or second time we were advised to get weeping tile to help with the rainwater.

Purchased Kayak 16x32 4 feet deep pool in 2005. 2018, 13 years later, the liner was leaking. When we took liner down we noticed all water walls were severely corroded. This must have started years before as we would feel what we would think was sand in between liner and wall, which turned out to be corrosion. Kayak offered discount, but we requested free of charge water walls, because this is some manufacture defect. Got a better discount, but no free replacement. Filed a complaint with the BBB.

Our above ground pool was installed in October 2015. The pool is great! What a hassle trying to get return calls and follow up from the Lancaster NY division. We were to have a railing installed for the 2016 season plus our ladder. Now we are nearing the third swim season and still no railing or ladder. Nor have we had return call from the manager of that division.

I have been a Kayak Pool owner for 29 years and for the most part very satisfied with the quality of the pool. The problem is the worthless warranty and poor customer service. I live in New Jersey and can't find anyone willing to repair my pool, no one will even come out to look at it. After 5 years the 15 year warranty liner ripped and they would not cover it. My warranty was with Kayak Pools that went bankrupt but turned around under the new Kayak company and were not responsible.

We have had the pool for 30 years and still love it. It has survived three children, four grandchildren, numerous friends and several birthday parties. Other than normal upkeep, it is still standing and looking good. It is one strong pool. You don't need to worry about pushing off from the sides of the pool.

I've been putting this review/rant off in hopes the company would take some corrective actions. However after a month of no response, I feel this review is justified. From the salesman that showed up to introduce the product to the scheduling of the installation to the actual installation and even to the owner of this establishment, we have been less than satisfied with the customer service received.

I was shopping for a new liner and read a very negative review about Kayak Pools in Newmarket and thought after my experience I should update the information. I have dealt with this company for many years and this was the second liner that I have purchased and had installed by them. The first one went without a hitch. This time around the installer showed up as agreed and worked throughout the day to ensure it was done professionally and to my satisfaction. Later that same week the liner developed a rip and I lost all my water. I notified the company on Friday at 4 pm. By Saturday at 4 pm they had been to my home, removed the faulty liner and replaced it with a new one!! I can't say enough good things about Willy, Lorraine, and the gang at Kayak Pools in Newmarket.

We purchased our 16x32 Kayak Pool in 2003. We have had it for 12 years and have loved every minute of it. In 2011 we had to replace the liner and contacted Kayak. They prorated the new liner and we got it for half off which brought it down to about $800 and change. I know that seems like a lot but overall the pool has been amazing. Our next door neighbor has an oval pool that they got much cheaper than our pool but they are constantly adding chemicals and vacuuming the pool and back-washing the pump etc. They always have trouble with the chemical levels and their pool is always dirty.

I have a kayak pool, which I love but the liner ripped. When I took the guy in Newmarket the piece he stated he would send it away to see if they would replace it and this could take a couple of weeks. I was good with that. A couple DAYS later he called and stated it was due to weather damage and it was not going to be covered. I feel he did not even send it away at all. I thought the liners for these pools were guaranteed for life. Well now I need to purchase a new liner which isn't fair as he didn't even send it away.

I purchased my Kayak pool in 1997 when my children were little. My hubby was upset but, stood by me. I can't tell you the pleasure we have had with this low maintenance pool. The fellas whom put it in did a great job. I had to buy 3 liners in the past 18 years owning this pool and 2 pump motors, and 4 cartridge filters. This is a great pool and can't say enough about it. My kids are adults now and have no interest on taking on the pool and I'm getting too old to maintain it myself. I'm willing to sell it for $24,000.00 total cost, with all the goodies was $35,000.00. If anyone wants to buy it let me know. If you buy it you would have to buy a new liner because it turns brittle. I hate to do this but it's hell getting old.

Our 21 month old granddaughter was up on the pool deck with the stairway gate up and latched so she would not go down the stairs. She walked up to the stairs and the latch let go throwing her 4 feet to the cement landing! Causing head trauma and an emergency room visit. WE thought she was safe as "Kayak is the safest pool on the market"! Not with faulty latches that come unlocked! What if a child was under the stairs and the latch came undone?

Kayak Pools Midwest is a great choice for your new swimming pool!! Just had our 16 x 32 ft pool installed by them 2 weeks ago and we absolutely love it! The entire process from start to finish was a breeze! My 2-year old son loves it and we are going to have many amazing summers to come with our Kayak Pool! Highly recommend Kayak Pools Midwest to anyone!!

My pool (16'x32' with a full deck on left side and white plastic steps going down the pool) was installed in August 2012. We really didn't enjoy the pool the first year since it was installed at end of summer here New York. The following year we open our pool we enjoy it to the full... We close the pool that year without any problems. We follow instructions as how the guy we bought it from told us like drain the water of pool half away and so on. In 2014 we open the pool middle of May and we notice the steps bubble out and there was rip on the liner. Also the two bands across the pool pop up and the deck was tilt it to the side. We pay so much money in this pool because the dealer from Dutchess County told us that we won't be replacing the liner in 20 years, and the structure of the pool is warranty for life.

They were to put the pool 3 1/2 foot in ground and they did NOT, was to take 2 to 3 days - took since August 5 2014 to October 24 2014. Tarie keep sending the wrong and same paperwork to our township for permit which they never gave us at time of purchase of pool. It took the township 4 times to explain to Tarie what they needed. The whole time they keep asking for the full price of pool. We weren't paying after reading all the reviews on kayak pool. Finely October 6 said installer said he would be here at 8am to start, showed up at 4:45 pm. Said he would be back next day by 8, showed up again late - 10:45 am. The installer dug the hole and put the pool together, told him at that time it wasn't deep enough. He asked for a check, told him we wanted a represent to come see it before paying.

The first year the pools was erected we noticed some bumps on the walls and I thought it was nothing more than sand between the walls and liner. Now the bumps are all over and I have some walls blowing out. I don't think I need to go through the warranty process with you as you all know that story, but what I would really like is someone that might have an engineering study of the walls and the effects the chlorine vapor has on the bare inside aluminum. I am no expert but I have worked at waste water treatment facilities and I have seen first hand what chlorine vapor and residue does to bare metals! This is a manufacture defect! If there is anybody out there that help please do!

I bought my pool 2006. The first buckles in 5 of the water walls show up not long after. They told us send pictures, we did. We had to pay for the water walls. WE had to pay to have them changed and replace the water, send the buckled walls back and they refunded up just for the water walls, no labor, no water... Now there's another 6 buckles. I will not replace them and I WILL NEVER RECOMMENDED a Kayak pool to anyone ever. It was expensive and they have no loyalties to their customers... NEVER EVER AGAIN...

I purchased a Kayak pool in April 2006. I have had nothing but little problems with the pool till this year. We finally purchased an underwater camera and took pics of our liner that is tearing in the seam. They were quick to respond that it was a manufacture defect in the liner but we had to pay 65% of the retail cost of a new liner. We have to pay freight and have to pay to have it installed. What is a warranty; why do you say it has a 30 year warranty when it doesn't?!?! How you rate an A+ on BBB is beyond me. You have a poor company that does not stand behind your product!! I will definitely be contacting the BBB on my complaint because this company should definitely have an F rating!! Please everyone that has problems address it to the BBB!!