Kayak Pools Reviews

We purchased our pool in 2003. They delivered it (destroying the right side of my house in the process) and left it there until the last week in August (approximately 2 months). My family was going on vacation 2 days after. They realized they had delivered it to the wrong side of the house and proceeded to destroy the left side of my house when installation began. When we came back from vacation we had 7,500 gallons of water in our backyard due to a flawed liner. They came and fixed it 2 weeks later. So the 1st year we owned our pool we could only swim once. This year I have another 7,500 gallons of water in my back yard. My husband called the company and they sent someone out. They said it wasn't their fault since it wasn't on a seam and wanted $385 for the inspection, my husband told them to pound salt. We had to order the liner from them $800 but had another company (Chris Miller) install for half the price that Kayak wanted and was on time and did a great job. The Kayak warranty is not worth the paper it is printed on. Very unprofessional people, every single one that I have dealt with. We even heard one of the managers in the background use extreme profanity when he heard that we were not going to pay the $385. My husband wants to put an add in the Philadelphia Inquirer warning people NEVER to buy this product. I believe there should be a class action suit leveled against this company. We have lost $280 for water. $800 for the liner and $600 to have installed. Landscaping for the damage done to the side yard $400.

i bought a 12 24 pool free cemicals,cover , skimer. 20,000.dollars the pool was delivered it was used it took 2 months to get a new one that is all i wanted .the manerger danti--never got any were with him doug finally got the pool set up the crew left the water truck was filling the pool the liner fell off the top . the crew came right back took care of it the next day the pool was half empty I called it took 4 weeks they put new liner in i pay again 275 for water used it for 1 month had them close it for winter. when i opened it i noticed the liner seam spliting i called it took several months finally a new liner and made them pay for the water. I think the only reson they fixed it because the better buisness was involved and the sign in my front yard never deal with those people ever again only had the pool 4 years then it fell down last winter

Our liner was torn after taking it out we discovered corrosion (exfoliation) on every waterwall. Places were already blown out and other places on the way.We actaced Janice in New York who handles warrenty issues and sent over 100 pictures. After viewing them she told me areas exfoliated were just cosmetic. She would not let me talk to anyone else who supposedly viewed the pictures but she would let them know I was not happy. I informed her my husband and I are both Aircraft Mechanics and work with metal every day and we know what we are talking about. Now they say we will have to pay for shipping and installation for the new walls plus the walls will be prorated because the pool is 9 years old and we will have to pay 30% for each wall. I didn't know a lifetime warrenty could be pro rated. Also I know my pool is not the only one out there like this there are probably quite a few so maybe a class action suit would be the way to handle this with Kayak since they only seem to be concered about ripping off their customers and not standing behind their product. I'm not done fighting with them yet but a sign is about to go up in my yard advertising their pool in hoping to spare others a big headache.Exfoliation peels away the layer of aluminum and turns them to powder, in the meantime it leaves sharp edges where the metal is deteriorating, I believe this is why my liner was torn. It will cost $3089.00ace the walls which they want me to pay around $900.00 A hardware kit will cost $110.00, wall seam tape $8.00, coping kit $140.00, corner caps $8.00, return fitting w/gaskets $8.00, in wall skimmer $43.00, liner 700.00 all totaling $3948.00

Had a problem this winter (2007/2008)where a PVC pipe poped apart. This drained the pool and distroyed the liner. Called Nita in March of 08 at kayak pools expecting them to live up to there 30 year warranty since the pool was only installed in November of 06. Nita assured me she was working on it. Did har from her til middle of April and at that time I was told that I had to pay a $240.00 to have the Service man out to look at it. Service man came out 2 weeks later and said it was Kayaks fault. Gave Nita a week to respond. I did not hear from her. Emailed her and waited another week and still no response. My wife called still no reply. Emailed again and waited another week. Now I was mad and called corperate. She called my wife and said liner was on order. Kayak and nita provided terrible customer support. I will not ever recommend a Kayak pool to anyone and I will tell as many people as can on my bad experience. Because of poor installation my pool was drained and even damaged.

We purchased a Kayak pool in the fall of 2006. They came and set it up and because this was Oct. we were told to hook things up in the spring. When we did we ran it for 1 month before the frogger broke. They were not helpful at all and did not return phone calls, and then proceded to tell us that there would be a $200 charge for them to look at it. We waited for 3 weeks in the heat of June without any help.They told us this was not warrenty and that we broke it.In one month this brand new item was broken. Sorry to say that this was just the beginning of our troubles with Kayak pools. After fixing the frogger at our own exspense we encountered pipes that broke and connections that burst. After amounts of money and time on OUR OWN we closed it down. During the winter the liner ripped apart and 15,000 gallons of water appeared in our yard. I cannot tell you how disappointed we were. After phone calls to Kayak pools, they requested a picture,of the tear. Because they had told us when we purchased the pool that this liner had a 25 year guarantee no matter what. Well after a quick look at the picture they decided that it was caused by the weather and that it was not a covered warrenty. I am shocked and can't believe that they have no standards to back the products they sell. We are out a liner and now are responsible for the cost of a new liner, a $22,000 pool that is junk and a company that is lying to the public. At this time I am contracting to rent a huge billboard and post this statement, that Kayak pools are junk. Funny how they wanted me to put a sign in my yard advertising this pool.They have already ripped me off of my hard earned money and will not give any customer service. This pool cost $22,000, $1000 for a liner, $750 to put a new one in and $120 to replace the sand that washed away. The sad part to this, is that my husband is recovering from cancer and this pool was to be part of his treatment to a healthy life. To bad this pool issue has caused him undue stress.

We purchased our Kayak pool in 2006 with the sales pitch that Kayak provided the best warranty & maintenance free pool. We had a tear in our liner over the winter and contacted Kayak Midwest. We were advised to email pictures of the liner and was told by Nita that this was ice damage. We were concerned how they could come to this conclusion by looking at pictures. We requested (Kayak did not offer) to have someone come out to take a look and we were told a service technician would come out for a $240 charge! The service tech contacted us to give us a quote over the phone of $2000 for replacement and repair of liner!! This is for a pool that is not even 2 years old!! He didn't even come out to look at the damage. We contacted a local pool company owner who came out free of charge and said the tear started at the seam. He advised us to call Kayak back since this should be covered under warranty. When we called Kayak Midwest, they referred us to their New York office and to speak with Janice in the Warranty Dept. We made several phone calls, which she NEVER returned and when she finally did, she would give us some excuse that she was working on it and that she would call us back. After 2 weeks dealing with Janice, she told us that we needed to contact the Midwest office! We were getting the complete run around without any assistance let alone decent customer service to resolve this. We've left several messages for Greg, who is the national sales manager for Kayak and the supervisor of Janice. And surprise, we're still waiting for a return call. They don't stand behind their warranty and I would never recommend a Kayak Pool to anyone! We will also let everyone we come into contact with to not buy a Kayak pool or even think about it! BUYERS BEWARE, don't waste your money!We've been trying to resolve this for over a month now and we still haven't gotten anywhere with Kayak. Luckily, the local pool company owner is a reputable and honest person who is going to help us out. We still feel entitled to a new liner from Kayak since our current one is a defective item. They refuse to return calls and it seems that if they give us the run around long enough, we will give up.

I bought my Kayak 16x32 pool 2 years ago never had an issue with it. When I was suckered into this pool I was lied to and deceived to think my so called 30 year warranty covered everything and anything and thats the KAYAK name.. Well now its 2 years later and my liner has a hole in it that is too large to repair. They said it was due to ice... I know Chicago has some bad winters but growing up my first family pool liner lasted 17 years.. Let me tell you the winters were much worse in the late 70's and all of the 80's. So I call them and as sweet as pie just send us the pictures so we can validate the warranty claim. Bottom line is they are rediculously priced and are not standing behind what the salesman said. EVERYTHING IS COVERED So my advice buy a DOUGHBOY or just an inflatable pool. Anything but a KAYAKI can either buy a one thousand dollar liner and pay to have it installed or claim it on my homeowners insurance. Either way I am screwed. I should scrap it and buy something with a REAL GUARANTEE!

Purchased a new pool liner in 2004 with a 15-yr warranty. The liner ripped at the seam which should have been covered and they came up with every excuse in the book,not to give me a new liner. What I was told was I could buy a new one with 15% off.I'm now think about buying green seeds. They are cheaper then a liner.

Once I ordered my Kayak pool and it was delivered they never came to install it. The pool sat in my driveway for months. I called several times and was told different days. I would take a day off from work on the day they said they were coming and they never came!!

I told him to stop right there untill I could figure out what was going on. After8 months of attitude from Doug, dodging of phone calls, Attorney fees, and aggrivation we now have a $ 17,000 litter box in the back of our beautifully landscaped yard. IT is a huge hole with the whole pool kit strewn about. We took out a home equity line of credit to buy this pool for our two little girls, and are paying 275.00 a month for nothing but aggrivation.

I would like to comment on Kayak complaints. I also dealt with Chris he was our installer. I found him to be very professional, timely, and I can call him anytime I need to to ask a question. He even gave me his personal number! I love my Kayak pool, I only wish I had gotten a bigger one! Thanks Kayak.

Our $30,000 pool is completely unusable. It cannot be filled with water (liner has separated from sides), and the remaining water in the pool cannot be filtered, thereby causing it to stagnate and draw mosquitos and other insects -- a definite health hazard.

We have no idea how to close it and we read somewhere that if you don't close it up right it could cause damage to it!I don't think this is right of kayak pool!We really trusted them to give us a good deal! We have put our house on the line for this pool and now it may get ruined because they will not respond to our calls!

I called the salesperson whom had said if there is any problems to call him. He sounded concerned and said he would call the owner right away and call me back. No call back. My wife called the main office and spoke to Alicia who advised my wife there were no supervisors on duty until after 3:00pm. I will have one call you In the past several hours the leak has washed the sand away from under the liner on one end of the pool, The liner began sagging until it busted, now I have water running down my backyard, the $150.00 we spent to have the pool filled is wasted. I have yet to receive a call back from anyone at Kayak, so the small leak has now turned into a large leak, a ruined liner and a mess in the yard. If it were taken care of in a timely manner it probably would have saved alot of problems for Kayak and us.

This rep said he would talk to his manager and call us back. I had to keep calling Kayak again and finally spoke to this rep and he said his manager said it we had to replace the liner at our cost. The warranty was not covered. This was not a matter of a warranty, the Kayak installers really messed up our liner when they installed the water walls. I have all my paperwork and feel Kayak should certainly fix my pool at their expense.

After 4 liners there is a large rock that protudes out in the bottom. Damaged a lot of decking. Lots of screws popping out. Damaged wall panel, and third filter they brought out was also broke.

Also my pool is sinking. They installed it and prepped it, but they say that I would have to pay to have it redone as they cannot control the way it settled. Is that not the point of have it professionally installed so it is done right! This will be the 2nd yr. we havent been able to use our pool because of them. This company is out for the money, your better off going to walmart and buying a cheap pool you may have to replace in 5 yrs or so.

I do not see how a company can force upon you their product when no actual cost has been spent on their part. The salesman told us false statements, leading us to believe that the only thing we would be out of was $100 if we cancelled after 3 days. He told us a story how a customer of his cancelled after she already had her payment book, and ten years later she finally purchased a pool from them.

The end result is that I have a mark on my credit that I cannot remove. I have pleaded with the different credit bureau's and have been told that Kayak would have to have it removed. I sent an email to Larry somebody and he will not do that.

I am a Kayak Swimming Pool Dealer in Maryland. My competitor, a local bait-and-switch company, which violates all prescribed business codes described by the BBB uses your consumer affairs website expressing complaints from six former customers dating back to 1982.

Purchased a new pool liner in 1999 with a 15-yr warranty. The liner ripped at the seam which should have been covered and they came up with every excuse in the book, even dry rot. I don't think so, not in Illinois. It has cost me $1,000.00 to order a new pool liner and has been hell trying to find someone who would install it because it was a Kayak. Apparently they have the pool liner market tied up as they are the only source for a liner to fit their pool.

Less than one year ago, we purchased a Kayak Pool. They came over and set it all up, went over the warranties with us, including a 30 year warranty on the pool liner. Well it is now leaking and we cannot get anyone to return our calls, answer our e-mails or help in any way.

On August 18th Barry Kane from Kayak pools came to our house to discuss the purchase of a pool. We spoke with him for a while and decided that we did want to purchase a pool and asked what the time frame we would be looking at. Mr. Kane told us that the pool should be in and us swimming in it by 9/6/02. That was the deal maker for us since 9/6/02 was only a couple of weeks away.

We purchased a Kayak Pool in 1995. At the time we purchased the pool, we were told that for as long as we owned the pool, Kayak would allow us one free move. Meaning that if we were to move, and wanted to take the pool with us we could. Since then, we have purchased a piece of property and are planning to build a new home. We listed our home to sell and decided that we wanted to take the pool with us since we had one free move available to us. When I contacted the dealer about arranging to have the pool moved, he indicated that he said, "I do not move any pool for free."

When we purchased our Kayak pool in 1989 we were told that the walls were warrantied for life. We paid $12,500 for our pool and were deeply disappointed and frustrated when Kayak went out of business shortly after our purchase. Now doing business under a new name seems like an outrage to us since we are in need of new waterwalls and they are not guaranteeing them. Purchasing new walls will cost us $2000 plus we will need a new liner which will add another $1000. These costs do not include time and labor to install.

Purchased 16 X 32 pool in 2001, Kayak installed the pool and after the (very Mild) winter the liner had become disconnected. We called for a service call under warranty. We were told there was a crew about 20 minutes from our house and that they would be by (5/18) They came and fixed the pool in about 10 minutes. After they left I got a call saying that there was a $200 service charge that was never mentioned.

Salesman (from Kayak Pools, Pasadena, MD) made a verbal promise to move pool once for free. We discovered that unless that was written on the contract, it was not the company's standard practice. Company agreed Oct. 2001 to refer any calls for used pools to us to help us sell. March 2002, refused to do so. Sales Mngr. made a verbal offer to purchase the pool for $8,000, which I verbally accepted. I was informed April 5th that Kayak was not going to purchase at any price.

I am the President of Kayak Pools Midwest. We are the largest dealership for Kayak Pools and cover Michigan and Illinois. I see a number of complaints in your records regarding us and am somewhat confused that you allow any information that is not confirmed to be on your website. Two of your complaints are in our region with regards to the walls and it specifically spells out in our warranty that the walls carry a 10-yr warranty.

My parents bought a $15,000 Kayak pool around 1988. We prepared the site, then hired a Kayak contractor to install. The installers removed the concrete we had placed to support the bottom channel, and proceeded with the install. Where the ground had low spots, they simply backfilled with loose soil. Over a period of 2 years, one corner of the structure sank over 6 inches. The bottom drain was 4 inches higher in elevation than the rest of the pool bottom, making it impossible to fully drain the pool water.

Contacted Kayak and they sent a salesman. Signed contract and was asked for a $1,374 deposit. The salesman informed us the contract was cancelleable and the deposit refundable until the day the pool was installed.

My parents purchased a Kayak pool in 1994. At that time they were told that the pool had a lifetime guarantee on the walls and liner. Well, about five years after purchasing the pool Kayak Pools went bankrupt - but they are now again operating under the Kayak name.

When our Kayak Pool was purchased in 1986, the waterwalls came with a lifetime warranty. Now they have come out with the NEW Kayak Waterwalls. A couple of our original waterwalls are bulging and need to be replaced, but our lifetime warranty is no longer valid, because of the NEW Kayak Waterwalls.

My pool was put in in late August of 1997 so it was closed for the winter. We used it two years and this year one of the retaining walls is bowing out and when I called for service I was told the wall was covered but the service for this would be $150.00 and they didn't know if they would be able to reuse the liner.

I've had a similar experience to the one given by S.S. of Tazewell, TN. I know that after 13 years I need a new liner, however, the lifetime warranty walls are failing. Because the original company went out of business, I will be stuck replacing these myself at my own expense. What are other Kayak owners doing? I bought mine in 1987.

I purchased a Kayak Pool in 1986. When I purchased this pool they explained to me al these warranties it had with it. One of them being a 15-yr warranty on the liner that came with the pool.