Jenn-Air Wall Ovens and Convection Ovens Reviews

Installed new oven. Did not work on day one - taking 30+ minutes to bake a Toll House cookie. It did not maintain temperature. It was repaired within the week. Still, food takes longer to cook then advised on packaging. I have been advised to preheat the oven for 40 minutes prior to cooking. Ridiculous. No longer can I rely on pkg instructions to determine cooking time. Generally, it takes 5-10 minutes longer.

We purchased the whole Jenn-Air suite, including their oven, believing their product was superior. We started to have issues with the oven back in 2020. The verbal recommendation from Jenn-Air was to power-cycle the oven when the error occurs. This help until now. But now the oven is now out-of-warranty and we have to pay for service and repair. Nice way to screw the customer, Jenn-Air. I definitely cannot recommend this product and this company.

Our house came with all Jenn-Air appliances in the kitchen: wall oven microwave combo, stove and hood, refrigerator. Our house was less than two years old when we bought it ( the appliances were installed in 2015). Almost immediately we started getting errors on the control panel and the microwave or oven wouldn't work. Jenn-Air customer support told us to flip the breaker. That worked for a while, with us needing to flip the breaker a few times a year.

Since installing this unit in Sept 2020, we have had multiple incidences of the unit shutting off while using the microwave. Repair team has been out five times, going on six as we are still having issues after they replaced the entire motherboard. We just want our money back so we can get a functional unit but that is not an option supposedly.

First year of ownership was fine, thought we had a nice unit in the in wall microwave/oven combination. Then the problems started. Went to vendor and he suggested turning breaker off for 20 to 30 minutes. Ok, downstairs and back up. It worked. Then it was the process every month or so, go down turn off breaker for 30 minutes. Then it progressed to every week. Now the panel doesn't work at all. These are not cheap units, Jenn-Air should be embarrassed to build these.

Surprise! We paid tens of thousands of dollars for JennAir appliances when building our home in 2016. Guess what? Doesn't work and they can't repair! The Control panel! We've had service out and they can't tell us when the part will be in. You know the drill. Somehow the control panel gets fried either from a power surge or heat from the oven. Multiple error codes, oven turns off in the middle of a baking cycle or it locks up and the fan stops running, rendering the push buttons unusable. The trip down to my basement to reset the breaker has become a regular trip. But that doesn’t fix the problem despite them telling me to do this and leave the breaker off for 5 minutes. Save yourself a lot of money and don't buy a JennAir. Thousands of people with the same issue and they continue to get on consumers with selling their faulty appliances. Then they do the waiting game of 6 months to a year to only be finding out the needed parts were in back order.

Jenn-Air (whirlpool) double wall oven worked normal for two years then started turning oven light on randomly then codes F2E1: stuck/shorted key. No warranty and no way to repair other than touch pad control panel replacement, made in china so no stock. Tried cleaning then cleaning connections then removing all connectors and cleaning with alcohol but still fails every time we want to use it. $4500 oven made in China, can't get parts, no warranty or support. Stay away! Model JJW2730DS01 Whirlpool Corporation Junk. Do not Buy!

Bought a Jenn Air double oven in fall of 2017; had sporadic problems with steam/overheating knocking out the control panel. Replaced it once; then in Jan of 2022, it stopped working altogether. I have been waiting for over 4 months now for a replacement control panel - out of stock, and no one can tell me when it will be back in stock. I have placed 3 separate orders in the hopes of finding one - with my dealer, with Sears, and with a Canadian source/dealer. I called Jenn Air direct, and they have no suggestions. Am now facing the reality that I need to buy a new oven (but from another manufacturer). There is no way a $4K+ oven should last less than 5 yrs. Extremely dissatisfied with this company. Stay away!

After a year of use our Jennair wall oven combo started to turn off and on!! Also the microwave started by itself! Called Whirlpool and they said to turn of the breaker.. so we did. The touch screen stopped working and the OVEN turned on by itself on BROIL. 550F. Called whirlpool again. Said this is a fire hazard leave it off. They sent out a technician only to find that the motherboard was not working… $2500 to replace the motherboard which they said that they would… Do you find out that they do not have the parts for my oven… Called whirlpool got one of the top managers they said that they would replace it and then Covid came we were unable to go appliance shopping…

I've had two JennAir double ovens in six years. The first oven threw codes within the first month F6E9, F3E1, F1E1, F8E0. It was under warranty and technician kept replacing consoles, blowers, etc. Waiting for parts to come in was months. Every time they replaced a part it still wasn't working correctly. After months of this my extended warranty agreed to cash me out. I figured I just got a lemon so I purchased another JennAir double oven because it fit in the cabinet in our new home. The second double oven started throwing codes after the first month of use. I thought here we go again. The technician said my double oven was missing a heat shield. He ordered the part in Aug 21. The part came in wrong 4 times and JennAir batch closed the part on Nov 21. Whatever that means?

When all said and done we spent $8000.00 on this Jenn-Air double convention oven the motherboard had to be replaced in the first year. Before the end of the second year the motherboard had to be replaced again and before the end of the third year the motherboard has to be replaced. We have been without an oven since Oct 2021. JENN AIR IS GARBAGE and customer service won’t do anything for you. They offered to give me 30% back for my oven. What a joke! STAY AWAY FROM JENN AIR.

2 year old Jenn-Air convection oven, wall oven, and cooktop have all broken down in a matter of months of each other (3 separate Jenn-Air appliances). We tried fixing them, the wall oven is "fixed" but gives us error messages every now and then, the convection oven is still broken and the technicians have been to our home 3X and then still can't fix it. Jenn-Air support keeps telling us we need more parts and the technicians are now saying they won't come back because they don't get paid for visits.

Bought electric dual fan convection. Great features but had board fail at over 1000.00 dollars. Dealer said no warranty coverage, but after many calls and internet comments, Jenn Air agreed to supply part (over $1000). Now in 2021 board failed AGAIN. Now no coverage or repair and 1450.00 for board. Can buy new complete oven for less than 2500. JUNK, Do not buy Jenn air or parent brand. Not worth the value. Rotten quality on high end units.

Model: JJW3430DS. I just wanted to share my painful experience with this product. I purchased the oven May 2018 and just thankful I also purchased the extended warranty. I've been getting error message every few months and have to get the unit serviced. The mother/circuit board has been replaced three times, the front panel replaced twice and the blower fan replaced once. The oven has been down for two months now and the last tech said he can't fix the oven and sent a report to Whirlpool suggesting to replace the oven. I called Whirlpool and they refused to replace the unit and are sending a different repair tech out next week. I'm totally frustrated with this product and just want to get the message out to avoid Jenn Air at all cost. Dave

We spent nearly $5,000 to replace our broken wall microwave/oven combo in Dec 2015. We purchased the same brand since the other lasted 15 years. The touch panel had spontaneous shutdowns, however, it seemed to reset itself for the first 5 years. In the sixth year no reset would work. On the advice of the seller, we called Jenn-Air for help. They refused to admit fault and told us it was out of the warranty period. We had to replace the control board at a cost of $1,000 and labor. Our service representative acknowledged that he has to replace this part regularly. Now within two months of replacement, we are back to having the same shutdowns. I will never buy another Jenn-Air product.

Not long after purchasing over $20k in Jenn Air appliances, and with minimal use, the wall oven started throwing code F2E1 - key short. Called technician out, and he said, the co tell panel needs to be replaced for $1700 parts and $800 installation. Resetting the circuit breaker worked for a while, but then stopped working. Now I have a non-working and useless wall oven/micro combo. I ordered the part myself for $1,000, easy install just one clip wire. But, the new control board didn’t solve the problem. I could use the oven, but the Microwave buttons defaulted to oven cleaning. So, I sent the control board back, and a new board has been on back-order for 8 months now. NEED A CLASS ACTION LAW SUIT TO GIVE US ALL NEW APPLIANCES TO REPLACE THE FAULTY ONES.

We had decided to redo our kitchen in 2017 so we got rid of perfectly good appliances to "upgrade" to Jenn-Air. We purchased the microwave-oven double combo. Approximately 6 months into the purchase we kept having problems with the motherboard, the repair man came out and replaced it, as it was still under warranty. Immediately after replacing it, within a few days, we started having the same problems. We have now been through 4 motherboards and now my warranty has expired and it won't work at all. Please follow everyone else's recommendations and DO NOT purchase Jenn-Air. It is garbage and I am really hoping for a class action lawsuit.

I bought my JennAir wall oven in 2018. After a few months the board went out. It was under warranty but still cost me 114.00 service call. JennAir replaced the board and the oven worked until 4 months ago when I got the F6EO message again. I called JennAir and they told to me shut the breaker off, wait 1 min turn it back on. It worked … for 2 weeks and then the message appeared again. Called JennAir again and they told me I’d have to have a service man come out. 114.00 later I’m told the board is defective and it will cost 800.00 to replace it. I explained they just replaced it in late 2018 so it must be under warranty and that’s when I learned the replacement board had a 1 year warranty. I’m on the hook for the new board.

Within three years my oven displayed the F2E1 code again. The first time it was under warranty. The second time I'm expected to pay over $1,000.00 to have it repaired. After reading other reviews I'm about to cut my losses and have it replaced. Having the same problem with my JennAir microwave. These JennAir products are junk. I expecting my refrigerator to go out any day.

Replaced 7 yr old Jenn Air with new model convection oven with microwave (circuit board problem others have noted). Convection performance is terrible. Service out to review. I was told that I now have to set convection temperature 25 degrees higher than standard oven setting and everything OK. Result: old oven would cook Tollhouse cookies in 8 minutes at 325 Convection setting. Upped the temperature to 375 Convection setting and cookies browned on edges, raw in middle after 9 minutes. Takes at least 12 minutes to cook (barely) when set 50 degrees higher than when using older model regardless of time for preheating. Disappointed is an understatement. Owner's manual still says "set 25 degrees cooler than recipe if using convection".

Jenn-Air got a bad set of circuit boards. The circuit boards don't work well & Jenn-Air isn't going to fix them. It makes me not trust JennAir nor their parent company which is Whirlpool I think. So right now I've got a $5500 paperweight.

I purchased this brand as I knew it is part of the Whirlpool brand and it was higher end. They look good but do not last! Wall oven, 3 years old, used to make one turkey and bake a cake twice. The unit keeps displaying power failure. After research and a tech confirming it a power board is needed. $1500! Coffee maker, three years old, in first year had an issue it, it just would not work. They replaced parts and still nothing. They replaced the unit, second year to date you have to empty the used bean tray every time before using the machine, even if it is empty. I have not fixed it as it now is never used and is just a display piece. Microwave, three years, used often, but I also have a microwave in my basement from 2000 that works better! This unit was also replaced in the first year due to power issues. Now it is not warming the food as well as before. I spent $15,000 on these 3 pieces and trash in 3 years.

Ovens have noisy fan when on. No customer support since bought by Whirlpool, the 800 number has been reassigned. Cannot disassemble to clean inside glass doors even when removing the doors from the oven.

Sign me up for the Class Auction Suit! Saved up for & bought what I thought was going to be a great oven. It broke w/n 2 months. Circuit board problems & JA only made so many of the boards. The replacement circuit boards can’t be found. They are in some warehouse. Now my $5500 oven is constantly on the blink. Believe everything you're reading in these reviews! Whirlpool is parent Co! Maybe the retail stores should be linked into a suit as well.

I am on my 3rd JA wall oven. And they all have the same story. Control panels somehow gets fried either from a power surge or heat from the oven. Multiple error codes, oven turns off in the middle of a baking cycle or it locks up and the fan stops running, rendering the push buttons unusable. The trip down to my basement to reset the breaker has become a regular trip. But that doesn’t fix the problem despite them telling me to do this and leave the breaker off for 5 minutes. Save yourself a lot of money and buy a Bosch. I threw my hands up in the air after finding out the needed parts were in back order. Hmm? Widespread problem? Never again. Never.

I purchased this oven in January 2019. Right before the warranty expired the control panel went. The part is over $1,500 CDN. It is on back order and no one at Jenn-Air can give a time for arrival of the part. It seems Jenn-Air has known about this for a while. It is now 3 weeks since my original call. I contact Jenn-air every 2 days and still no answer. You would think they would be pro-active and order the parts to have in stock. When you spend over $6,000 for an oven you don't expect it to break within 2 years. They sure don't make the new appliances like they used to!!!

Bought Jenn-Air JJW273ODS when we remodeled our Kitchen in 2017. It was my dream double oven big & sleek and it cost us a whopping $4,000. A big investment we thought would last for years to come. Unfortunately it has turned out to be a lemon and a nightmare. These Jenn-air products seem to have an inherent design failure that the control panel (over $1000 part) goes bad with normal use. The control panel is a computer panel that controls the whole oven. When it goes out neither oven works. Repairman stated this panel is sensitive to heat and steam. It doesn’t take an engineer to figure out that heat and steam will rise and get to this panel but apparently Whirlpool/Jenn air keeps cranking out these defective ovens.

Purchased the Jenn-air wall oven appliance. Never been used. Sitting in my kitchen for more than year. Waiting for renovation to be done. After been installed unit does not working (after technician checked find out the control panel not working). Jenn air said is out of warranty and I have to pay for service and parts on the unit that never been plugged in! Stay away from this brand. Worst experience ever...

Wall oven control panel error requires new control panel. Reported to Jenn-Air on October 13, 2020. Advised by Amanda to expect a telephone call from service technician. Never received call. Called Amanda several times no one would answer, just kept ringing. Received an email on October 20 that a service technician would arrive on November 8 (a Sunday). Service technician called Sunday night and said he would come out the following Thursday. Service technician showed up without the part that he knew would be required to correct the problem. See the following text conversations with service technician **.

We purchased a Jenn-Air gas cooktop, double ovens and refrigerator in March 2019. They give you a 2 year guarantee on their products for a reason. We immediately had problems with the upper, most used oven. Calibration was off by 25+ degrees. Next, computer panel, up top, went out. Next, bottom oven wouldn’t heat, second time used. Now, the Top convection fan is grating-sounds like metal on metal. Repairman coming again for that. Love my refrigerator which is problem free, but problems with gas stovetop too. Give me Dacor or Viking, as I’ve had in the past-trouble free.

I am in a brand new house with all Jenn Air appliances. The $3200 oven has never worked and I have now been here 2 months. My oven turns itself off when it reaches 125 degrees. It is beyond frustrating that I cannot get a new one when if I went back to any other store with a product that didn't work I would get a replacement. I have been on the phone with jenn air warranty 4 times. The first time I was told to turn the breaker on and off. The second time it took 10 days to get factory service here then they needed a part. Now I am waiting another 2 weeks. Don't buy their products. The microwave is not recommended either, over priced and impossible to clean. The dishwasher does not clean well; buy a Bosch.

At my age I wanted appliances that would last for many years without issues. This oven has been broken almost from the start of me moving into my new house. It takes literally months for parts to come in, and at this time it's been two and a half Months I have been without a oven! Even using the suggested repair people from Jenn-Air and I'm still waiting on parts. I would not suggest Jenn-Air to anyone. So far in my new kitchen that's full of Jenn Air appliances they have had to repair the refrigerator twice and the oven is on its fourth repair all in the span of seven and a half months. The bad thing is that the repair men all say this (part) always breaks on this appliance!! If it's breaking in mere months replace them before selling the appliance. Save yourself time and money and buy a different brand. I do not recommend Jenn-Air.

VERY ANGRY.

I also have a dual oven microwave purchased in 2018. It has thrown error codes in the microwave portion rendering it useless. It has been repaired at least 6 times each time replacing some board or inverter or magnetron or something or other. Each time within a few weeks it stops working again. Eventually I said, "At what point do I get a working model?"

The first Oven I bought threw error codes right after I bought it and updated the firmware, so the seller replaced it. I never did update the replacement oven and never attached it to our WiFi and it worked fine for years. Maybe 4 years. THEN, a couple of weeks ago, my son got a wild hair and enabled WiFi and updated the firmware. Suddenly, the oven started throwing error codes and told us the unit was unusable, and we should call for $ervice. I performed a factory reset which loads the ORIGINAL firmware, didn’t enable WiFi, and it has worked flawlessly since. Maybe this is something to try before going out and buying a new oven. Good Luck.

Purchased $16,000 worth of products 5 years ago. Constant issues with dishwasher and combined microwave/wall oven. NEVER again. When we built our home 25 years ago, had GE appliances. Had for 20 years. Worked perfectly and never had a service call. Renovated and paid a fortune for new appliances. WTF. Time and technology is supposed to improve. So disappointed. Never will buy another appliance by Jenn-Air.

Like many of you, I too paid over $5000.00 for their top of the line Convection Double Oven. Only after really 3.5 years of use, the control panel went bad and a new one was installed in Sept 2019, for which I had to pay for the labor. In early Jan 2020, the panel went out again. Calling Jenn Air, after reading all of the other reviews, I too got the same response. Recall issues (not true on my model), then we will find the part (which they knew at the time was not available or would be available), then we're sorry...we will connect you to our replacement team routine. I want to file a class action lawsuit against this company for their lack of responsibility for their products and disregard for loyal customers. Thank you.

I have had nothing but problems from the 3 appliances I bought from Jenn-Air/Whirlpool. I bought the extended warranty on all of them and now the computer control panel goes out again for the second time on my wall oven.. under warranty....Now they tell me the part is no longer available and they can give me a new wall oven for $2249 out of my pocket..

Oven purchased in 6/2013. Panel went out 3 days before Christmas 12/2019, called Jennair customer service to trouble shoot. Said sounds like panel. Friendly lady said she would order one at no cost. Back order could take 20 days. On 1/3/2020 I get email from her that part wasn’t available like discontinued. They checked all their sources can’t locate one. Corporate Jennair... how is this possible??? I am told they would send my file to special department to see about a cost sharing replacement. What?!? Never heard of that, they must have serious problems with the mode. Why would I want to BUY another Jennair. Horrible. Retail this oven is $5,500+. Bought appliance package. In 2019 Ice maker went out and dish washer had to be repaired. Spread the word... jennair has inferior appliances all the way around.

My old Jenn Air Wall Oven was great and lasted 17 years. I could change my own circuitry. This one is a heap of garbage. I have the same issue as the first review from 2017. When the cooking temp is over 400, the steam from opening and closing the door damages the circuit panel above. I receive a error message F1 blah blah. The technicians were out today to put in the new computer board ($1000+). Thankfully, I took the 5 year service plan. The tech told me this happens to everyone of these and he said never use the self clean. Just run your oven at 500 for 3 hours and get the same result. My concern is what happens after 5 years. I will keep all my records and contact corporate right away to have a record of my complaint.

I have a Jenn-Air Wall oven/microwave stack that continues to have error codes indicating that it has had a power loss (when no power loss has occurred) 2 years after purchasing the unit, the issue would not resolve and Jenn-Air replaced the control panel (touch screen). About a year later the same error issue started to occur again. Contacting Jenn-Air they indicated that the unit was now out of warranty and I could purchase an extended warranty. After seeing on this site multiple issues of the same problem, it is obvious that Jenn-Air has a defective design and should be required to replace all units with a functional one. I am planning on getting with a lawyer to start the process of litigation against Jenn-Air.

I purchased my dual Jenn-Air microwave stove in November of 2016. About a month in I received the error code F2E1. When I called the company they told me to check my panel box and reset the switch connected to this set. At the time it reset it and all was well, until a couple of weeks later, it happened again. It continued to happen on, at least, a monthly basis but resetting the panel box would help. In September of this year, 2019 that no longer would work. I should add that this happened only after using the microwave or the timer.

The dreaded F2E1 Shorted/Stuck Key error message. My oven came with the newly-built home I purchased 3 years ago. Last week I received the above error message indicating that it can no longer be used. After getting nowhere with the appliance outlet that sold these units to my development, I contacted Jenn-Air directly who told me that it was a relatively rare but not unknown problem that could be corrected by resetting it from the breaker box. It in fact worked...for a few days. JennAir recommended several repair services in my error that I will have to pay for out of pocket (2 year warranty). Is it too much to ask that a $4,000 oven work trouble free for 3 years?

I purchased all Jenn Air appliances 2 months ago in my 2nd home. I only used the oven once and received an error F2E1. The oven light came on intermittently by itself on three occasions and I received the error message to call customer service after the 3rd time I turned it off. Customer service said I need a new control board and someone will call about repair. In the same call I was inquiring about the registration of my other 4 appliances and was told to turn off my cooktop (JEC4536) at the circuit breaker! That there is a STOP SALE in progress because of customer complaints about the cooktop turning on by itself. Again, someone will call me back in 5 days to discuss full refund/exchange options. The thought that my new house could of gone on fire if anything flammable was left on the stove is horrifying.

Bought a new condo and upgraded our appliances to Jenn-Air thinking they are upgrades and should be good for many years as we had Jenn-Air in our previous home. A few months after moving in we called Jenn-Air Canada and told them the oven didn't recover the preheat set temp. They said that's how they worked. We called them several times about this as the oven basically shut down after preheating and putting food in and setting the timer. The temperature indicator showed the preheat temp setting but the oven would cool off up to 70 degrees before we noticed the temp didn't increase to preheat temp still showing on the indicator. You really have no idea what the oven temperature really is. They finally sent a tech out and they started changing parts but nothing changed, it always failed.

I have a wall oven microwave combo JJW2.... Since it was installed in 2015 the enamel on the floor of the oven has been chipping off, where flakes of black and silver swarm around. A service tech came to the home within the first year and said it’s cosmetic and here is a magic marker to cover it up.... Nice right.... Still happens, keep wiping down the oven before I use it, now the entire bottom is peeling and chipping bubbling.... Again service person comes out... "Cosmetic. I can give you a marker." Now I’m onto social media, and Jenn-Air responded immediately but their remedy is unacceptable: "We will send you a marker." I want Jenn-Air to tell me in writing that it’s safe to cook with paint floating around the oven and then safe to eat the food, not cancer causing. To be honest I don’t want this garbage in my home.

My Jenn-Air double wall oven had a simple issue with the fan speed. I had a service technician come out several times, each time replacing different parts. Each time they came out the oven was less functional than before. Finally I went with the recommended whirlpool factory service provider, who came out, diagnosed the issue, ordered parts, then never came back. First the parts took weeks to come in. There were scheduled appointments that they just didn’t show up for due to lack of the parts. Finally the parts came in, and they again, didn’t come. I filed a complaint with Jenn-Air, who tells me the company that keeps standing me up is the ONLY company that they can recommend. I see on Yelp that many many people have the same problems as me with this company. I will never buy another Jenn-Air product, and suggest everyone do the same.

I have a $3500 Jenn-Air built in oven. The oven light comes on at night and heats the oven up to around 150 degrees. The appliance companies service department has been at my home no less than 6 times with Jenn-Air on the phone guiding them and they have replaced the motherboard twice and the control panel 2 times. The oven light continues to come on. Jenn-Air first told me to remove the light bulb. Then they told me to keep my circuit breaker off, then they offered me $300. All offers refused! Jenn-Air service reads from a script and tells me "their engineers say they should have a fix in about 2 weeks." They have said this every time I have called, which is about every 2 months for the past year.

Purchased double wall ovens 3/2018. On rare occasions the control panel would get steam behind it, it would dissipate and did not cause any functionality issues. Called Jenn-Air to state this and see what to do about it, as it could not be good for the unit and should not Steam the inside of the glass control. I was told that it is not an issue however that there was a recall on my rolling racks and to stop using them immediately.

Similar experience to many people writing reviews for this product. My oven is just over 3 years old and I already need to replace a $1300 Control Panel. That is over 20% of the price of the oven itself. What appears to be the issue with the oven is it vents heat/steam from the top of the oven door - just below the electronic control panel. Moments before I received the F2E1 error I noticed that condensation from the vent was collecting behind the control panel's glass cover. What a ridiculous design.

Purchased Jenn-Air appliances in April 2016, delivered in May 2016. Had nothing but trouble with most of the appliances. Fridge had to be replaced just after a month (June 2016) thermostat not working, spoiling all food. Now 2018, Oct, same problem, thermostat had to be replaced again. We had extend warranty, however Trail Appliances service department wanted us to pay upfront then put a claim for reimbursement??? WALL OVENS - ATROCIOUS, they should be recalled. Dec 2016 (approx. six months after the purchase) they stopped working. After many frustrating calls and complaints, they replaced the board on Dec 23, 2016. Now Dec 2018, exactly the same problem almost to the day, F2E1 stuck, shorted key. Experiencing same frustration with Trail Appliances Service department, not able to do anything until after Christmas. Service call placed Dec 17, 2018. MERRY CHRISTMAS....

We purchased these ovens less than a year ago and suddenly they stopped working with a bunch of error messages on the screen. We have had 3 service calls from who they claim is a "Jenn-Air specialist" who has a new excuse every time for why the ovens cannot be repaired. It is now 6 weeks+ that we do not have ovens. Jenn-Air's customer service is atrocious, we must keep calling them otherwise it seems as though they have forgotten about us. Wait times are excessive and promises for remedies have not been met. Supervisors claim they will call us back but NOTHING. Buyer beware!

This is the worst oven I have ever experienced. I had a twenty pound turkey roasting in the oven for Thanksgiving. When it was time to baste the turkey I pulled the rack out and it sagged and the entire roaster almost slid out of the oven. I had a pot holder on one hand and ended up getting burned on the other hand when I tried to prevent the roaster from falling on the floor. The juices from the roasting turkey spilled onto the door and poured all over the bottom of the oven and onto the floor. I spend about thirty minutes trying to clean the floor and sop up the smoking grease and juices that were burning on the oven floor. My hand is still hurting and the house was filled with smoke from the mess. I was expecting company and didn't need this time waster and mess. I would never buy another Jenn-Air. I can't believe this oven hasn't been recalled. It should be recalled!

I've had this product for about six years. From day one, it started acting up. From the probe saying it's malfunctioning to the main control board going out (several times). I've had this repaired so many times I cannot count. After my warranty expired, I started paying to have it repaired. I finally got tired of wasting my money, waiting for repairmen to come and worrying if they were going to scratch my product, my floor or my cupboards so I quit calling them. My lower oven seems to work okay now but the top microwave hasn't worked in years. I had to go out and buy a microwave and put it into a storage closet off my laundry room because I do not like microwaves sitting on my kitchen counter. It's a pain and embarrassing when visitors ask me why I'm going into a closet in my laundry room to use my microwave, but at least I have a working microwave.

I wanted to provide a ZERO rating but the system wouldn't accept that so I gave it a one. In truth, Jenn-Air oven products deserve a ZERO. ZERO rating. Our oven is two years old. Yesterday, we used the self-cleaning feature for the first time. When we returned three hours later, the inside glass on the door had shattered leaving hundreds of tiny pieces of glass inside the oven. I called the company and was told that since the product was beyond the one year warranty, all they could do is provide the parts needed to fix it. The labor, loss of use and peace of mind would be borne by the consumer. I am sure you can tell from the tone of this review that I am a seriously DISSATISFIED customer and will tell everyone I know to not buy Jenn-Air products.

Purchased Jenn-Air wall oven JJW2427DB, it was installed Sept. 2017. With little use since purchase, not being used for at least a month, and while not being used at the time, the oven suddenly began beeping with error code F2E1. I called Jenn-Air for service and received a confirmation. I researched the company they assigned and found... The company is two hours away on a good day, has a "F" rating with the Better Business Bureau and have countless complaints of poor service and poor treatment of customers. Big red flag... Why would they use such a company?

I see this is a common issue, even though, when I asked Jenn-Air Customer Service, they would not say. Like another reviewer, I also asked to speak to a supervisor when the representative seemed unwilling or unable to help me diagnose the constant beeping. The range is 13 years old, but in that time I have experienced the problems I see are commonly reported: broken heating elements, defective burner ignition. Very dissatisfied with what I thought would be a sound appliance. Also, charging $330 for a control panel which has an obvious history of defect is unconscionable.

I have had a bad experience with each of my Jenn-Air appliances right from the get-go. My gas stovetop grates within the first 6 months rusted and disintegrated. When I called Jenn-Air I was told the stovetop had already been discontinued so the grates were unable to be replaced. The warranty company offered me 1000.00 towards the purchase of a new stovetop - unacceptable as this was a built in and a custom made counter especially for this size stove top that was no longer available. Jenn-Air offered nothing. I still have the same rusted deteriorated grates on my stove top. Second appliance - my double ovens are less than 10 years old and the interior has warped and cracked - really?

Purchased Jenn-Air Model JMW2430DS01 serial number D80511283 as a VIP customer and it was delivered and installed on Feb. 14th 2018. The installation was done by a certified Jenn-Air technician. After two weeks our conclusion is the oven works fine but the microwave keeps shorting out causing the unit to shut down. The Jenn-Air technician returned two days later and left claiming the unit was fine. We tried to use the unit again shortly after he left and it shorted out and the unit shut down. The Jenn Air technician returned 2 days later and said he did not know what the problem was.

Had the Jenn-Air wall oven unit for 7 years and the first time I used the self-cleaning cycle my unit blacked out and locked. Repair guy said my appliance manager board was fried. He said it happens all of the time. I paid over $3,300 for this unit. Disgraceful!

We bought a dual convection wall oven/convection steam (Jennair walloven JJW2430) oven 21 months ago. The first difficulty was that if I used the timer, the breaker was flipped and I had to go to the basement and flip the breaker back. This I could do and used my phone as a timer. Then the roller rack fell off when the oven was at 450' and I just caught a hot dutch oven before it hit the floor. That rack has been very difficult to place all along. Last, I cleaned the oven yesterday and today the whole display board died when I preheated the oven. I imagine this means heat is getting where it shouldn't. Not what you would expect from a high end appliance.

We purchased the Jenn-Air Electric In-Wall Oven Model JJW243WP02 as part of a package including a range and refrigerator. Very sorry we did. After two years of light use, the control board failed while roasting cherry tomatoes giving us a message F2E1: Stuck/Shorted Key. Because the Jenn-Air unit is out of warranty, we called a reputable service technician who knew right away that the control board would have to be replaced without touching the unit because he has seen so many of these fail. The unit vents heat and moisture from the oven right below the control pad, which eventually destroys the circuitry. He told us Bosch wall units vent from the bottom, and he's never been called out to replace a control panel on a Bosch.

My wife and I just bought a newly remodeled house with top end Jenn-Air appliances. Before our initial purchase I met the home inspector and went through and tested everything in the home. One item that failed was the brand new and never used Jenn-Air wall oven. It shut down and said fan speed/overspeed issue and oven can't be used. We bought house and figured it was brand new there had to be a warranty on it. We had a repairman come out and he can't even figure out what model it is, he tried to pull codes but control panel wouldn't pull codes. He said he couldn't do anything about it without knowing model #.

My partner purchased these Wall ovens model JJW963000S a few years ago. The doors never really seemed to close tight and it took a long time to pre-heat. Eventually, one of the doors would not close tight enough to shut off the oven light and hold heat; followed by the second oven doing the same thing. After reading a lot of reviews with similar issues, we decided to have the hinges replaced even though others reported limited success with repairs. Now, the oven doors fall off when you open them. Repairman has been back, hinges are locked in appropriately and after a few open closes, one side or both pops off. Last night I had a 400 degree door pop off on one side with no way to close it or let go. Thank goodness my partner was home and we released the other side. I can't trust using these ovens at all! This is dangerous and could result in a serious injury!!!

A Jenn-Air appliance package was included in a new house which I moved into in April 2014. In just over 2 years we have had multiple problems with several of the appliances. We've had problems with the microwave unit, the refrigerator, and the cooktop. But the most recent problems have been with the Oven Unit (model JJW3830WP02), which started giving a failure code in May or June 2016. The failure code indicated that the upper fan unit needed to be replaced, which took several weeks for the part to be ordered and received. It was replaced on 7/12/16. We started getting the same failure code less than 6-months later, just before the holidays (when we were expecting large family gatherings). Again, the upper fan unit was diagnosed to be replaced.

My steam oven from Jenn-Air lasted almost 1 year without falling apart. I had appliances service out after I was told that the drain does not work, the electric panel was damaged etc. I called Jenn Air direct and requested a new oven. After 3 month the old one was finally repaired and started working again. After another 2 month, 2 days before Thanksgiving I finally got the new Steam oven direct from Jenn Air delivered and installed. Installation was not done correctly, missing screws. When I programed the oven, nothing happened so I opened the door... it started to work. I closed the door. It stopped. I will never buy a Jenn Air appliance again nor recommend it to my customers.

I bought a Jenn-Air Oven and now when it comes to fixing a burner (the infinite switch), they don't make one for my oven. I paid over $1000 for the oven, and now I have to throw it away? I can't believe a company with a reputation like Jenn-Air could do this to a customer. How do you expect homeowners to afford to buy another oven in these time, just because you no long supply the parts. I hope others read this and think twice before purchasing your products.

Jenn Air Range JDS9865BDP22. We purchased this 30" slide in range with downdraft in 2008 as it was the only model that would fit in with our kitchen design. In 2012, we had to replace the keypad and control panel for about $900 because the controls stopped working. Then the new control panel needed to be immediately replaced because it was bad too even before it was installed. From day one: The clock runs slow. Grease gets in between the glass on the door and can't be cleaned. The door doesn't close correctly. We can't use the self-clean function, because the heat will kill the control panel.

We purchased a Jenn-Air oven in 2008. I was going to use the oven and it would not come on. Long story short we have researched what we can do as far as repairing the stove or purchasing a new one. We got an estimate to replace the key pad and control board, which are not guaranteed to fix the problem, will cost $900.00. The parts are non-refundable. We also looked for another stove with the down draft feature and so far no luck. We cannot afford to spend 2700.00 for another stove that we will have to change out the vent system that we have now. We had a Jenn-Air stove for 30 years and this is what I expected to get out of this one. What a disappointment.

Our oven wall unit (double) changes temperature and fluctuates from baking to broil. We have been very fortunate there has not been a fire. The computer board has been replaced twice. I will NEVER purchase another Jenn-Air product. We never recommend the brand and consider their appliances bottom of the line, not top of the line.

We replaced a Jenn-Air oven in the house we bought with a $5,000 Jenn-Air oven/microwave five months ago; and it's now a dangerously, defective unit that Jenn-Air customer service will not fix or replace. When my kids make EZ-Mac or my wife steams veggies, the steam causes the computer control panel to randomly change temperatures and turn on/off. This includes randomly turning on/off and changing temperatures for a significant amount of time after we try to but cannot turn it off.

Installed brand new in October 2015 in a vacation home. Used exactly 4 times before the touch pad shorted out. Serviceman shows up without the part. Totally defective product and all I can hope for is a repair for "I don't know when" rather than a replacement of this inferior product.

I purchased a 48" Jenn-Air gas range with griddle during a year-end appliance sale. The vendor held the range for me until my kitchen was ready. It was installed in May of 2015. At the beginning of December I began experiencing problems with the range. The right oven gave an error message that stated the device was experiencing problems and could no longer be used. I called the vendor and they arranged for an appliance repair company to set up an appointment. It took 10 days for them to come look at the oven, another week to get the part, and then the day they were supposed to install the part I received a phone call telling me that Jenn-Air sent the wrong part and it would be another week. I called Jenn-Air and they sent me a part overnight. The repair company called and said Jenn-Air had overnighted them a part also. So...they came out and replaced the part.

Jenn-Air Professional gas/electric. Works well, 6 burners, electric griddle, powerful vent hood. Cleaning it is time consuming. Otherwise I am quite happy with it. The particular range top I purchased several years ago lists for about $4000. I paid slightly more than half for a new previous year model. All professional/top line appliances are expensive.

5 burner double oven. I love it because it's a gas cook top and the ovens are electric. The smaller, upper oven is perfect for two people and I have the larger for crowds. The larger oven has a proofing and drying feature and also convection!!! I love the versatility. The only thing I don't like on the cook top, there is a lid at the back which limits the size pan you can use on the back burners. I bought mine on craigslist. I cleaned it up and it's awesome. I want something to be a good value and last. I love my Jenn-Air. I bought it for $350 off of craigslist. They don't make this model anymore so I can't really steer anyone to a particular model. I will say that it's definitely durable!

Jenn-Air dual fuel range, the cooktop is gas and the ovens are electric. I chose it for that reason plus it has two ovens - a large one on the bottom and a smaller one on top. Love the smaller oven on top. I use it most. Love the five burner cooktop with the control dials on the top side. Continue to wonder about the accuracy of the big oven, however, and I have trouble lifting things out of that lower oven. ALWAYS buy a cooktop with dark burner covers or you'll be cleaning it daily. If you have back problems, don't get an oven that practically sits on the floor.

Just remodeled our Kitchen Nov 2015. I was so excited to have new ovens after 20 years of my old double ovens. I also thought Jenn-Air was top of the line. I used the self-cleaning mode after having my oven 3 weeks. Milk had spilt on the bottom from baking scalloped potatoes. Nowhere in the user guide does it say "When you self clean your oven, it is going to discolor the glass doors and change the color on the bottom of the oven."

I purchased a Jenn-Air Convection Oven JGR8875QDB in 2005. Within a year the clock stopped keeping correct time, and the convection oven feature stopped working. I would push the button to the temp and it would do nothing. The regular oven continued to work correctly. Googling the internet, I found out that when this particular oven self cleans it overheats the control panel's circuit board. There is heat shielding around the circuit board. The Board costs $250 to replace. Replacing the board will not solve the problem, because the design is defective.

The upper oven will lock spontaneously. Serial #17953138GE, Model JJW8630DDW. This locking has occurred four times over the life of oven. Latest yesterday. First and second times was advised to call for repairman. $86 plus parts. Third time a Jenn-Air tech person had me start the "clean" function, then turn oven off. This worked. Yesterday called Jenn-Air for advice and was told to try the "turn on clean" then turn off. Did NOT work. This history shows the quality of unit is POOR at best. Now I am left with repair the unit again or purchase new unit. I would NEVER advise someone to purchase Jenn-Air products.

Purchased a new home June 2013 with all Jenn-Air appliances. So far have had to replace the motherboard on the refrigerator (under warranty) and now the board in the oven needs replacing. I was running the self cleaning function three days ago for about the third time and error messages popped up. Just diagnosed that the processor needs to be changed. Reading these reviews have me worried about whether it will be a permanent fix. Jenn-Air needs to issue a national recall and install quality circuits! Not sure why its taking them so long. Will not replace or purchase any product associated with this company or its parent.

Our 2011 Jenn-Air wall oven has exploded (glass in door) both times the self-clean feature was utilized. The first time was 18 months ago and the glass had to be replaced. We tried it again and the same thing happened, 15 minutes into the short cycle. This happened the day before Thanksgiving, at of course a tremendous inconvenience. Jenn-Air will cover the part but not the labor which they say will be $75-200. Obviously there is an issue with this product as in over 30 years of cleaning ovens I have NEVER had this happen on any other unit. We are extremely dissatisfied with the product and with Jenn-Air's refusal to take full responsibility for total repair and compensation.

15 months ago I remodeled and spent $12,000 on what I thought were quality appliances. My Jenn-Air wall oven failed on my first attempt to use it with a fault code F8E0 (low fan speed/underspeed). I have since had this occur 3 times. I'm hoping to have it repaired for the holidays. Glad it occurred prior to Thanksgiving turkey time. I had the roll out shelf repaired so it can actually handle a turkey without falling out of the oven. I am so disappointed with these products. I would never recommend a Jenn Air product.

Built in 2007 and purchased in 2008 - October, 2015 - the top oven stopped heating. The service man said the wiring to the top oven is beyond fixing. To fix this will be 1/2 half the cost of a new similar double oven stove. Needless to say I will not be purchasing a Maytag anything. Wake up Maytag - your reputation stinks!

I am so disappointed with my Jenn-Air double wall ovens. They are just 14 months old and I have already had 2 service calls for the same problem. I am told that it is a common complaint and nothing can be done. When the oven is opened it does not return to its set temp without manually resetting it. Tonight it would not heat up again AT ALL. It stayed at 170 for 45 min without gaining any heat. I finally gave up. Now I am looking at a 3rd service call for an oven that is almost brand new (not counting the service call for the latest recall on the racks). Not what I bargained for.

I bought my Jenn-Air downdraft convection stove 9 years ago and I love it. I have never had an issue with it. I am saddened to see so many negative reviews here.

Jenn-Air has always represented to me to be a good company with quality products. I got a plug-in variety grill for my cook top range in the last house and it was awesome. Their customer service IS great. BUT the slide-in downdraft oven I bought? Not so much... I got the JES9800BAS-18 in May 2009, now discontinued. The oven did not work at all by Feb 2012, so I called them and they were nice enough to replace the control panel so long as I paid for the installation fee.

The four burners communicate with each other's electric ignition. Clicking until selected burner is lit, whereupon clicking stops if they communicate. One burner stopped communicating so the clicking doesn't, rendering one burner useless without continued clicking. Cannot be repaired as ignition & celluloid have fused, apparently because a pot over boiled. Can't be replaced as glass oven top is glass. Can't make lemonade with this one.

10 years ago I bought two Jenn-Air ovens, one for my home and another for my summer cottage. Both had the control panels fail. I replaced one 8 weeks ago at a cost of $500. I have now been told that jenn-air no longer makes the part for the other. I was told by jenn-air I would have to buy a new oven, which incidentally costs over $2500. I believe they are ripping off customers and will never buy another product made by them. I feel this had to be reported.

Have a Jenn-Air wall oven, the smaller of the 2 went out after I used the cleaning cycle. This oven is 2 yrs. old. They tell you to take it to a repair shop. I bought what I thought a product that would last. I think Jenn-Air is living on the past. I had one of their dishwashers which was also 2 yrs. old and had to replace it. I would never buy any of their products ever.

My husband and I bought a Jenn-Air convection oven model JD59865BDP for $3,000.00. Ours is a down draft gas stove. One of the numbers on the control panel stopped working 4 months ago. Now, the entire panel won't work. You press a digital button and nothing! The kicker is, it's only 3 years old. The repair man is coming out to replace it next week. The part is a 20 cent piece of junk you can buy at Radio Shack that will cost hundreds of dollars to replace.

We remodeled our kitchen 1 year ago and purchased a full kitchen of Jenn-Air products. We used the self clean feature for the first time and 15 minutes into the short cycle we heard a pop and the glass in the door had shattered. Jenn-Air was a quality product until Whirlpool bought out Maytag. Whirlpool products are garbage.

I bought a Downdraft Dual Fuel Oven Range Slide-in 10 yrs ago. It has been a problem once the warranty ran out. I spent $800 last year repairing every component including the main control board 2x. Although it worked, within 6 months refuses to work again. I have been cooking on my outdoor grill for the last 2 yrs. It was model JDS9860AAP. Apparently I am not alone in this. The internet is blowing up with this inefficient model. IT IS STILL FOR SALE! It cost me nearly 3k to purchase and has been nothing but a lemon. It should also have a recall on it. Upon calling Jenn-Air direct they stated it was out of warranty. DO NOT EVER purchase another Jenn-Air product!

We purchased Jenn-Air Wall Ovens $6000.00. Within 2 months the ovens would not work. Error message and would turn off. Service man would not come out as we live 90 minutes out of Saskatoon. No mention of this when we bought it. We paid to have a fan replaced. It worked for a few months then stopped again. We had the other fan replaced It worked for a day. Jenn Air does not stand behind their products. Do not buy these new, Jenn Air products that are electronic. They do not work and you will not be able to get them fixed.

My ovens are 3 1/2 years old. I keep experiencing codes of "low fan speed over speed" and "low fan speed under speed", and my ovens shut down. This has been going on for 7 months. I have had at least 12 service calls from Sears. Replaced 2 main boards, and the fans in each oven 2 times. The ovens still don't work. The in house techs say it could be poor ventilation, but the on-site service tech says ventilation is fine. I called Jenn-Air. They said since they are more than 1 year old, they are not responsible. When I remodeled my kitchen in November 2011, I spent more than $13,000 on 6 Jenn-Air appliances. I thought they were to be top of line. I had service calls, during the first year, 3 of the 6 appliances. I am at my wits-end. The service techs are coming, again, tomorrow. I don't hold much hope that my ovens will ever work. Cannot recommend Jenn-Air!

Jenn-Air makes the absolute worst oven I have ever owned. I do a lot of baking and the ovens do not cook evenly. I have had many service calls and nothing can be done to fix it. I had the worst experience dealing with customer service. They were very rude and could care less. Never again would I purchase a product from Jenn-Air.

In 2009 I purchased a Jenn-Air range model number JES9860BCW. First of all, I discovered that the gentle curve that is a part of the design of the unit means that you cannot have a level cooking surface. OK, I can live with that. About 3 years later the control panel failed. A bit soon I thought but it was under warranty. So I got it repaired. Then, a mere 2.5 years later, now out of warranty, the panel fails again. Now it's a $400 repair. Does that mean I have to factor in this repair every 3 years?! I called Jenn-Air to ask them to do something to help out in some way and they declined any help. I will never buy Jenn-Air again under any circumstances.

I have owned a Jenn-Air range (model number JDR8895AAS) for 7or 8 years now and this is the second control panel that has died on me! And this range is at our vacation home and gets very little use! They have a flaw in their design where pots on the back burner(s) deflect heat up to the control panel causing it to melt/malfunction! The panel is over $300 online. I thought Jenn-Air was a good solid brand. However, after reading so many reviews with the same problem, I will steer clear of Jenn-Air in the future. In fact, I believe I'll not replace the control panel this time and replace the range with a brand that won't melt itself! (To be fair, I haven't contacted Jenn-Air to see what they have to say. But I'm so far out of warranty that I won't expect much.)

Last night while cooking a pizza, the Glass door fell off my Jenn-Air wall oven hitting me on my right foot and shattered in a million pieces!! My foot was bruised and Pizza ruined by Glass shards!! Took my wife and I an hour to cleanup glass from all over the kitchen and haul out broken door and trash the once great looking PIZZA.. I am really ticked after this door fell and since have read about several cases that are the same!!! Why, I ask, does Maytag not do a much needed recall on their very poor door hinge design??? M M Lead Engineer!!! Never will I buy this name brand again!!!

Jenn-air microwave oven combo - We had purchased this unit awhile back 2005. As soon as we received it we liked the way it looked in our newly remodeled kitchen. We hadn't used the oven for quite some time after purchase, as we eat out 99pct of the time. When we tried it we noticed the oven door didn't close all the way. After starting the oven it stayed open about 1/2 inch after using a few more times. We contacted Jenn-Air. A rep came out and said "sorry that's the way it is" and told us "don't worry it still holds the heat in" and after a few words he left. Our oven still looks like brand new. We now use it just to heat up pizza as it is annoying. The light stays on and the door stays open 1/2 in. It is sad we paid a lot of money for this piece of junk.

Bought a top of the line Jenn-Air double wall oven and the doors on both units have never really closed tight and now they won't close enough to heat without a bungee cord. The oven lights stay on all the time, so I had to pull the bulbs. The oven got very little use and even less now. I think the oven is 9-10 years old and I've known for 5-6 yrs about the problem, now I'm just mad.

We moved into a home where the kitchen was completely outfitted with Jenn-Air appliance. The wall oven JJW9530DDP is the worst oven. When baking, the oven smokes up so badly it sets off the smoke alarms. It took forever to get that smoke smell out of my house. Also, the digital system is horrible and counter-intuitive, especially for someone who enjoys baking. The temperature was never accurate either.

To start off the front left burner switch went out. Was replaced under warranty. The same switch went out again, within the time specified on the warranty and when I contacted them about it they said that the switch didn't fall within the time specified for the burner and electrical. Then half of the buttons on the panel quit working and now the oven keeps shutting itself off indiscriminately on lower temperatures. Wouldn't recommend these to anyone.

Jenn-Air JJW9530DDS - Bought 2 of these several years ago and had several problems from the start. Not heating properly, not maintaining proper temperature, doors not closing, convection fan not working, buckled sheet metal in the bottom. Absolute junk. I will never knowingly buy another product produced by Jenn-Air or the parent company Whirlpool or any of its other subsidiaries.

We bought an entire kitchen of Jenn-Air products in 2012 and have had constant problems. Tonight while self-cleaning the oven the inside glass door exploded 35 minutes into the cleaning process. This follows multiple repairs to the double ovens, multiple repairs to the microwave, and at least one each to the dishwasher and refrigerator. Worst products ever.

I purchased this oven in a package from a local dealer brand new (and not cheap). I thought I was getting a top of the line product but it has had several issues over the years. The oven does not cook at the temp indicated on the control panel, but is 10-15 deg. hotter. Several months ago the control panel started having issues. It would randomly shut off and turn the oven off. I have discovered that it is heat related and when it cools off, it will come back to life, so you are screwed if it shuts off while you're in the middle of baking something. It is a real POS and I would never purchase a Jenn-Air Product again. The replacement part costs as much as brand new oven, which is what I will be doing sometime soon, but never a Jenn-Air.

I installed a double wall oven model # (JJW2730WS00) in May of 2011. Within days, the handle of the top oven came apart. I could see that it was an assembly error. I tried to fix it and finally resorted to Gorilla Glue. Fast forward several years. October of 2014, I decided to clean my lower ovens for the first time. (I cleaned the top one maybe 2 times without incident.) When I returned home after several hours, the inside glass of my oven had exploded. There was glass everywhere! When I called Jenn-Air to lodge a complaint, they wanted the model and serial number. But because of another mess up on Jenn-Air's part, the sticker with the serial number is completely obscured by the frame that holds the oven in the wall. Jenn-Air can't do anything without the serial number, and we can't read it. Tough luck for us.

When I bake in the oven, I turn the oven off and it continual to cook. It takes a while before it finally turns off. Have any suggestions on what to do? I've had it a little over a year now.

Same problem as others. Circuit board failure AGAIN! Grease between glass and no way to clean. I thought I was purchasing a top of the line product. FAIL

We remodeled our kitchen 2 years ago. We bought all Jenn-Air product. The double oven is the biggest piece of crap. I hardly use my ovens but I cannot tell you how many times the electrically are completely messed up. I have had so many messages saying, "this product is broken and can't be used, call Jenn-Air". I cannot depend on it EVER!!! Again, I don't hardly use it. For sure you can't use the 2 ovens at once. A few months ago I used the cleaning feature. Sure enough it blew out the windows. Of course the one yr warranty was up so it was on our dime. So after owning it for a little over 1 yr we had to pay for 2 maintenance calls and new oven windows.

I have a Jenn-Air gas stove. It is 10 years old. The glass door fell off completely, hit the ground, almost got my toes. I am furious. It looks like it was just glued on, cannot be fixed. I have also changed the knobs about 20 times. They are made of plastic, they break often. I am so exhausted. Never again will I purchase Jenn-Air, oh and also replaced the electronic panel once.

Bought a Jenn Air top of the line wall convection 2 oven and the doors won't stay closed. They get very little use, but when I use either one it takes forever to heat and the lights stay on. They don't close enough now to trigger the light switch. The big upper oven may hit 400 degrees after an hour. Tried calling repairman and he said he gets a lot of calls and it is not cheap to fix. The new hinges may not last. HELP!

I purchased a Jenn-Air oven, on Craigslist. I've never, ever had an issue with a buy before. Unit I purchased was: JJW8527DDS. I had it installed, it was hooked up, working perfectly. One day, I noticed the digital clock was off. It was one moments before I felt the panel and it was hot. I mean, REALLY hot. I assumed the board burnt up and had just had extensive re-wiring done (by a Union electrician, excellent work). I was bummed, but could not deal with the issue at that point. I assumed it was my fault/bad wiring or something. A few weeks later, I look over to see the oven on. Working perfectly. Heated up well. All is good. Two weeks later, the thing went dead again. I've not disconnected it from the fuse box. Has anyone else had this issue? I called Jenn-Air, the warranty was up in 2011. I purchased it in 2013. I'd like to know what I can do salvage this unit? Jenn-Air was little help. I purchased this brand thinking it was the TOP of the list. I'm sad to say, I think it is on the bottom of the list.

I paid about $2500 in 2005 for this electric Jenn-Aire range and all its bits and pieces. About four years ago (right after the five year warranty expired) the touch pad stopped working: the lower row of numbers would not work at all and some of the cooking features would not work. I didn't get it repaired because with creative button pushing, I could get it to work adequately for my needs.

I have the same problem with the glass door. It can't be cleaned! I only had it for 8 months. Awful!

Bought a Jenn-air wall oven in 2004. This year the oven door fell off as I opened it, completely shattering the glass. Lucky It did not hit my feet or fall on my young son. Needless to say my replacement oven will not be by Jenn-Air or Whirlpool.

Total disappointment. First the dual burner switch did not work just after warranty expired - $245.00 to replace. After 3 months, only the outside section would work. Again warranty expired - another $245.00. Now the timer control panel does not operate. The entire stove top takes forever to boil water. While I am waiting for a medium size pot of water to boil, I can vacuum my 2500 sq ft home, and take out the trash. I paid $2500.00 for this stove less than three years ago. I have just sat it on on the street for the garbage or whoever to pickup. I considered putting on the back of my work truck with magnetic lemons and haul it all over the Atlanta area for a few months.

Our home was built in 2004 and included Jenn-Air appliances. The electric cook top is fine - we have had no problems with it. The microwave is nice. The refrigerator and ovens are terrible. We extended the kitchen area in 2007 and added another Jenn-Air oven/convection oven. In 2007 everything in the lower half of the refrigerator started freezing. We had two repairmen out who were unable to fix the problem. We finally purchased every part we could find and rebuilt the refrigerator. It works ok, but doesn't keep things very cold. If it is turn it up, everything freezes. The ovens are the worst. Nothing gets done. I've almost given up trying to bake.

Just sixteen months after having my new double wall convection oven installed, I noticed a build up of oven grease on the inner glass which sits between the exterior and interior oven door panel. Since I had purchased a 5 year extended warranty, I called the company to report the problem. I was told that it could be taken care of but since this is a "cosmetic issue" and does not affect the way the oven works, it is not covered under the warranty. Not happy with that, I contacted Jenn Air directly. After multiple calls to various Jenn Air reps, I was told that they could send an authorized technician to the house to assess the situation, but that I would be charged for the labor and any parts they would need to replace.

This double oven never heated evenly in the top convection oven. The doors never seemed to close tightly. Now the oven turns off (goes dead) completely and inadvertently, then comes back on a day or two later (???). Thinking it may be the control panel. Not willing to pay for that part, especially since I am not pleased with the oven in general. So ordering a new wall oven, not Jenn-Air!

The control panel on these units gets moisture and burns out. We have replaced it 3 times in 4 years - 2 times under the extended warranty. Part cost about $400. 4 time and you can buy a new unit. Others I talked to have same problem. There is no factory upgrade, but keep buying new parts. The only good thing is you can do the repair yourself easily. Also the gas knobs break very easily and cost about $24 each. Better to go to Target and get a full set for $15.

Purchased a $5,000 Jenn-Air Double Oven with microwave/convection oven on top. The convection oven works like a toaster oven. Once the oven gets to temperature and the menu says to insert food, the oven stops working. In order to cook, you must CANCEL the oven, and then reset all the temperature settings. Reminds me of a $20 toaster oven. Whirlpool claims the oven is operating properly even though they had previously claimed this was a software issue, which it appears to be.

Can anyone tell me what is wrong with my wall oven? We can use the oven but only at 350 degrees. Only the Cancel, timer, clean & Bake buttons work. We have to press the bake button twice so the oven works at 350....that's it.

After I use oven, it won't shut off. It goes to broil then bake, temps go up and down, can't shut off unless I shut off the breaker!! The oven is only 2 years old and spent a lot of money. Grrrrrrr!!

I have had a Jenn-Air oven for 30 years with no problems. Unfortunately, I will never have another Jenn-Air due to a ridiculous setting that is put on their new ovens. I am a supporter of all religious groups and their individual beliefs; however, I don't think an oven should have an internal setting that keeps it from operating during times when certain religions don't approve of cooking. Several months ago I walked into my kitchen on a Friday and there was a strange message on my digital readout on the oven and the oven wouldn't come on. I thought it was a series of letters and numbers of which I copied down and called customer service. When I read them to the representative, she said "Oh, that is for the Jewish Sabbath. Our ovens are set for that and your oven might have been tripped if the electricity went out and came back on." I thought that she was kidding and told her I had never heard of such a thing.

Bought double oven on sale. After 6 months, the temp on both ovens are never accurate. Sometimes fluctuating 25 degrees up or down. Oven is discontinued. Waiting for $900+ worth of parts on a 6 month old oven that I paid $1100. Hawthorne (where I bought the oven) is no help; Service Warranty people said it would be 2-6 weeks to MAKE the part. Jenn-Air service people were somewhat helpful in ordering the part. Still waiting.

Convection oven electric panel (Model # JDS9860AAW) - This will be third time I've had to pay $300 for the same part. (Part only since I'm lucky enough to have my son replace the faulty part.) The electrical panel on the front of my convection oven starts with loss of use for one or more buttons so if you want to put the oven on at 350 and you lose use of the 5 and the 0, you need to punch in 348 and it will read it as 350 for a few times. After that, it starts beeping at any random moment and won't stop and when you try to push cancel or any bottom in hopes of stopping it, it will then send a text message in the panel to call an authorized dealer and gives you an 800 number to call for a local dealer.

Shortly after writing the review for the Jenn-Air wall oven JJW9530DDS purchased five years ago from Coast Appliances, we received word that we would get a replacement oven. Four days later, a brand new oven arrived. Unfortunately, during our dealings with Jenn-Air, it was not possible to go without an oven for a couple of weeks so we had since purchased another -different- brand. I am indeed happy with the response, but have lost faith in the product line. Anyone need a brand new Jenn-Air oven? ;)

I have purchased and used as well as specified and recommended Jenn-Air products for years without incident, but my microwave/conventional oven wall unit that I purchased in 2006 recently had the door panel of the microwave come loose. Jenn-Air put me in touch with a service person who indicated he couldn't fix it (it is no longer made) but showed me how to take it apart. It seems the front panel is mounted to the door of the microwave with glue!

We purchased a Jenn-Air wall oven JJW9530DDS five years ago from Coast Appliances. In the first year, the glass oven door has been replaced because it unexpectedly shattered (under warranty). Five years on, the interior of the oven is warped (??) and has cracked, allowing grease to leak INTO the area beneath which holds the heating element. After filling with smoke, upon inspection, flames could be seen through the crack in the bottom of the oven! Thankfully, it went out after turning off the oven and keeping the door closed. We are in the process of dealing with Whirlpool/Jenn-Air. I'll post what happens... Anyone else experience this hazard?

Same complaint as all the others - touch panel turns off and on all by itself. Jenn-Air plays games when called. I suggest we all do a CLASS ACTION LAWSUIT.

We have had an ongoing problem with error code 1d11. Repaired twice with no lasting effect. Jenn-Air tech support has no answer other than to keep replacing electronic parts at our cost until it stops. Never buy from the manufacturer again!

I was about to call Jenn-Air to ask their advice re this oven. It has a faulty control panel and heats erratically. Lucky me, I read the comments re Jenn-Air & co. Having dealt with so called customer service people I was so pleased to find it would not require me to go thru that avenue at least. Perfectly nice people away from the job I'm sure but will lie thru their teeth etc, anything to get you off the phone. So long Jenn-Air, Whirlpool or whoever makes that piece of junk.

In 2006 we purchased a Jenn-Air range, no problems for the 1st 3 years. In 2009/10 the control panel failed, the clock circuit failed and were replaced. In 2012 same adventure with the addition of the wiring harness being replaced. Now, August 2013 we get to start the whole process over again: use the oven, the broiler whatever and you can get some random beeping, some on and off of the oven/broiler, and of course the clock going out. But it does flash the error code F1-8. When you look up the error code, it tells you to call for service. Spoke with the local tech today and they said they recommend calling Jenn-Air direct. Of course, all Jenn-Air says is, "Let's schedule an appointment." Never again will we purchase Jenn-Air appliances. Parts never available, replacement parts breaking. If the appointment doesn't repair the damn thing, you can expect to find the range on the front lawn.

I have a Jenn-Air self-cleaning wall oven (Model W131) that works fine, but when it turns off, the F-1 code and beeps start on the control panel. If I turn it back on and bake, it works fine, but as soon as I turn it off or sometimes later, the F-1 code shows up with beeps until I cut it off at the circuit breaker. I have replaced the control panel three times on the recommendation from Jenn-Air to their approved repairmen, and don't think that is the fix at all. Each time has been expensive, approximately $400 the last time, and I am reluctant to change it again since it has never been the fix. The repairman said he thought it was the thermostat or fan, and yet, when he called the tech support, they said to replace the control panel again. I cannot see doing this, given it hasn't worked before.

We purchased a Jenn-Air dual convection Model #JDR8895AAS in 2006. We've had problems about 6-7 months after purchase. It was making a buzzing sound every time my wife used the oven and smoke will appear through the vents plus the digital display will give off crazy numbers. At times the oven will even turn on its own. After numerous calls to the warranty dept. they finally showed up and changed the computer module. Several months later, the buzzing started all over again. I contacted the service dept. and they stated that my contract does not cover the buzzing noise. Dissatisfied, I did not renew my contract.

We replaced all our appliances 4 months ago and were hesitant to buy another Jenn-Air because the last one (10 years old) had many buttons on the control panel that had gone out and the convection oven had quit several years before that. Also, we have read numerous bad reviews of the Jenn-Air ovens. However, we need a down draft because our slide in oven is in an island that cannot have a hood over it and Jenn-Air seems to be the only game in town on that. We love the look of the new oven but yesterday after only 4 months, the entire front panel quit working. Nothing!

We remodeled our kitchen in 2003 or 2004. We bought Jenn-Air double convection ovens, warming drawer and refrigerator. The ovens never worked right from day one. Many adjustments were made - the meat probe was replaced (it did not work even the first time I used it), controls were replaced, and the temps were tested. The thermostat in the brand new warming drawer had to be replaced because it was burning food. After approximately 2 years of repairs and frustration in dealing with the company, the ovens were replaced after the bottom door fell off and shattered on the floor when my husband took something out of the oven.

So far I would not recommend Jenn-Air appliances. My glass gas stove top bust and have been replaced twice. It makes strange noises when it is hot. The fridge is noisy when the fan comes on. The wall oven display panel comes on and off by itself. The microwave has a mind of its own at times also.

Jenn Air Double Wall Oven Model JJW2827WB00 - I purchased this double wall oven and have had numerous problems. At first, the oven would cut off in the middle of cooking. After replacing the circuit boards 3 times, the issue was finally fixed. Today, while running the self-cleaning cycle in the top oven, I heard a huge bang and the glass in the door exploded. I have owned Jenn-Air ovens and cooktops for 25 years. I purchased a Jenn-Air to replace my old oven because I never had a problem. I also purchased a Jenn-Air cooktop and Dishwasher. I was told by Jenn-Air they would replace my door glass out of the kindness of their heart. As a gesture of good will, I should probably purchase an extended warranty. Seriously?

We have a wall double oven model JJW8630DDS. The doors on both ovens never seem to close properly and finally, we had a serviceman tell us the hinges were wrong on the two ovens from the beginning (six years old). The top oven tells you it is at a temperature say 400 and it is 50F less one time and maybe 25 another. We have had numerous calls and we are going to ask for a compete replacement. We bought this oven based on Consumer's Reports but this was a real lemon. We never had a problem with our first oven but this one is a mess.

My Jenn Air convection oven’s (Model number JMW9330DAS) hinges have failed twice, and now the glass shattered about a week after cleaning. It's a piece of junk. Never buy a Jenn Air.

I purchased a double wall oven, model JJW2727WS, in March of 2010 for $3K. The first time I used the self-cleaning cycle on Christmas eve 2012, the inside glass door popped and shattered. I followed the directions exactly as written. Glass went everywhere and even into the blower at the back of the unit. I was unable to stop the cleaning cycle and had to wait until the cycle was complete before opening the door. I was unable to use the oven to prepare the Christmas meal. The oven was obviously defective. When I called Jenn-Air, they advised the unit was not covered as the unit was over one year old. They only offered to call a service technician in which I would be billed.

In May 2008, we purchased a Jenn-Air electric smooth-top stove model #JER8885RAF for about $1,200 based on favorable reviews in Consumer Reports. We really like the stove - dual timers, changeable size burners, easy to clean and use. However, the location of the control panel is a significant design flaw. Since it is located on the back of the stove above the cooking surface, the electronic control components fail due to moisture or water vapor from day-to-day normal cooking. We had the entire control panel replaced in November 2010, because the cooking surface and clock would not work. I'm so thankful that we purchased the extended warranty.

I bought 2 new Jenn-Air Convection Ovens (JJW9530DDS). From the start, I've had problems with the doors not closing properly, low temperatures, and the convection fans not working. We have had many service calls under warranty and outside of it. They look very nice and I guess that is all they were designed for.

This will be the 4th time that we have to order burner knobs for our stove. They are cheap plastics, I've complained before but they continue to charge me $11.00 for 5 knobs that continue to crack. I cook every day and for some reason, this company does not take into consideration that these knobs need to be made stronger. Just think being "Jenn-Air" that their quality would be a little better.

Yesterday, after pre-heating our Jenn-Air Wall Oven (model JJW9527DDS), when my wife started to open the door to insert the food, the whole door fell off. Fortunately, she was not injured but our hardwood floor sustained serious damage to the point that the insurance company is looking at replacing the entire floor (I don’t have the cost yet, but it will be in excess of $10,000). Jenn-Air has only said that the oven is out of production (installed in 2006) and has offered us a replacement for a "pro-rated charge" of $2,000. There seems to be a multitude of complaints about these wall oven doors and I am considering legal action.

I think that this type of stove should be recalled because of how dangerous it is to clean the glass. You have to take it apart and it is so hard to clean. You need to try to get the two pieces of glass back in by yourself. The first time it happened, they had a repairman come and this guy needs me to help him get the two pieces of glass back onto the door. I wasn't getting paid; he was! They should have made the glass a sealed unit. The glass always looks dirty because you can't just clean the front and back of the glass--the condensation and any type of spattering ends up in between. If I had know the stove was always going to look dirty and if I wanted to clean it and I was going have that much trouble doing it, I would never have bought it! For its price, it should have been made so much better. I have not recommended this stove and never will. I hope somehow that there is a class action lawsuit against this company.

I owned a Jenn-Air stove for 5 years and 8 months. Half of the control panel has stopped working. The oven has now become unusable. I contacted Jenn-Air Customer Service, and they refused to split the cost of the part.

Whoever heard of the oven doors breaking? I have a Jenn-Air slide in stove and for some reason the door was getting very difficult to open, but at the same time it’s not tight enough to enable us to use the cleaning mode without pushing on the door. The service repairman came out and said the hinges needed to be replaced. I ordered the parts and came back out in 2 weeks. Looked like the problem was fixed, but within 2 weeks the door was so loose that I had to jam a chair under the door handle. Service came out again and replaced the hinges. Same scenario. Again, the service man came out. Same scenario. He came out again and it’s still the same scenario. Finally, the repairman said this happens all the time and there is something wrong with the hinges.

Control Panel on JES8850AAB: I bought this oven in April of 2003. The right front burner has never worked correctly. About six months ago, the control panel quit working completely after slowly shorting out one button after another. I purchased another control panel and got about 4 months out of it before it quit. Now the oven starts on its own and has almost started a fire. I have had to unplug this machine and go without an oven. Jenn-Air says sorry it’s out of warranty, but the replacement parts are faulty, too.

Thank Goodness I bought the Extended Warranty. I purchase the Jenn-Air Convection Downdraft in 2010. Just after one year, I ran the clean cycle for the first time and it toasted the control panel. Fortunately, I bought the extended warranty for $265 and it paid for the call. I've been leery about running the clean cycle ever since so I've been cleaning it by hand.

We replaced out wall oven with a Jenn-Air in 2004. We weren't prepared to do major renovations for the oven space so had to buy the Jenn-Air as it was the only one available to fit the space. One dealer we spoke with once Jenn-Air was taken over by Whirlpool, they quit selling the brand. When we told him we were replacing our existing oven due to thermostat problems, he said we would have the same issue down the road with the Jenn-Air as the components are not made to withstand the heat of a self-cleaning oven.

Jenn-air wall gas stove. This pricey wall oven has broken down numerous times at great expense. Jenn-Air had a reputation for quality. What happened? We have a large family so we bit the bullet and paid top dollar to buy a top quality brand expecting it would give us many reliable years of use. I am fed up with the constant breakdowns and expense to get it working again just to have it break down again a few months later. Jenn-Air should bite the bullet, recall this product if it seriously wants to retain its reputation as a quality manufacturer. We are not alone it seems, there are many complaints on the web about this oven. I seriously hope the company is listening. We all replace appliances and remember which products/brands served us well.

I have a 30" Jenn-Air wall oven that is approximately 5 years old. I set the controls to self-clean this morning and about a half hour later, I heard a loud noise. I was in another part of the house (thank goodness) but came in my kitchen and found shattered glass spread all over the floor. The middle window in the oven door had shattered and glass had come pouring out through the bottom of the door. I haven't contacted Jenn-Air yet as I'm sure it's no longer in warranty. Has anyone else experienced this and is it possible to repair? This was a very expensive oven and I sure hope that I would get more than 5 years out of it!

We had to buy the Jenn-Air as it was the only downdraft made and I got the model with the convection oven. I have had a workman out to it every 6 months or so. I have had the circuit board replaced quite a few times, the main double burner (front-right) replaced and now, the convection fan works intermittently. I have had a repairman out to it and he could find nothing wrong with it. But within two days, the fan would not work again and this time, the back of the oven glowed red-hot. The bottom element did not seem to get hot at all. I am frightened that it will catch on fire.

Four years ago, we purchased a stainless, wall-mounted Jenn-Air convection oven, a Jenn-air stainless down draft convection oven, a stainless Jenn-air wall mounted microwave, Jenn-air stainless fridge and Jenn-air stainless dishwasher. The microwave touch panel has been replaced three times and the inside light has not worked since the first year, even their technicians did not know how to change the bulb. The main burner on the down draft range has been changed five times and makes clicking sounds non-stop. The microwave door hangs down and does not close properly. The dishwasher does not clean very well and has bad odors all the time. The convection wall oven has now stopped working. The fridge is the only thing that has not caused problems. After the warranties were up, we had to pay for all the parts and service. We bought Jenn-air because years back, they were high-end appliances and worth the extra money. Not now, I will never buy Jenn-air again.

I cannot find replacement parts for a stove that is 7 years old. Whirlpool washes their hands of it as the warranty period has expired. I have been waiting for a burner valve since May 2011. Every time I contact a vendor, they say it is in stock. Then, after following it up with them, they state that the part is on national back order and won't be available until sometime in 2012. Jenn-Air, who has been bought out by Whirlpool, will not assist me in either finding a part to fix a perfectly good stove or replacing the existing one. These Jenn-Air appliances are billed as top of line. Yet, the service after the sales does not exist.

We bought a Jenn-Air wall oven two years ago. I have had problems with the unit from the moment it was put in the house. And for two years, Jenn-Air has delayed and replaced parts to avoid admitting that the unit is unrepairable, so they would not have to replace it. Most recently, they have told me that the unit is out of warranty, despite the fact that the problem is the same as when we began dealing with it two years ago. I have been treated rudely by customer service reps and customer service supervisors. You should avoid all Jenn-Air products at all costs. And if you think that your experience will be different, call a good appliance repairman in your area. He will begin telling you of the countless horror stories about Jenn-Air. I hope this saved you some money and headaches.

In October 2006, we remodeled our kitchen and put in Jenn-Air double oven model JJW9430DDS. The control panel went out in December 2010. It was replaced at the cost of $350.00 for parts and labor. In July 2011, the control panel went out again! We are having a difficult time getting the part. It has been five weeks and the part still has not been sent.

On May 30, 2011, the glass in top oven of my Jenn-Air double wall oven exploded all over my kitchen, glass was on the counter top, on my cook top, had gone into the family room and a shard of glass embedded itself in my toaster. I talked to three individuals at Jenn-Air who were not concerned at all about the safety problem this represents. If one of my grandchildren was walking by at the time, it would have been a disaster.

Like many others here and elsewhere on the internet, I purchased a JCS9860BOB. I thought it was a high-quality oven, and just 2 years later I am replacing the electronic control board. Let me say that I live alone and rarely cook; if I do, it is usually in the microwave. So this over has had very little use. What does it take to force a company to do a recall?

I hope I can help someone else with their Jenn-Air wall oven (JMW9530DAS) that has a problem with faulty hinges.

Purchased model JJW9627CAB double wall oven. Same complaints as others here. Doors don't close well, so oven lights always on. Control panel has now gone for the second time. Costs $210.00 for the part, not including installation. Vents in the doors allow dust to settle on glass windows inside. Looks horrible and can't be fixed without taking doors apart, which doesn't help the door closing situation.

I purchased a dual oven in December 2007, and the igniters continuously click. The main electric element just arced and died. A $1,700 dollar stove is out of warranty and "dead." Lucky the failure did not occur while I was cleaning the oven during the night.

I purchased this appliance from Waterloo Appliance on May 24, 1994 for the purchase price of $742 and in Feb.9,1996 had clock replaced. On Feb.8, 2000 I had to call for service because F-1 was flashing. They did nothing but hit control button and charged a service charge. On Aug 12, 2003 Tigerair Appliance checked and ordered new touch panel which they installed Aug.23 ,2003 at a charge of $312.67. On Aug. 27, 2007 Homepro Appliance installed another new touch panel at a cost of $249.99, then again on Feb 10, 2010 Eastside Appliance replaced the touch panel at a cost of $354.94.

We purchased leather couch and chair from one of the Manhattan stores in 2007 and added the protection plan to it as well. It is now about 2.5 years later, and all of our couch pillows are peeling, the small tears are spreading real quick and getting larger. The chair pillows don't show anywhere yet, as the chair gets very little use. We have no kids, and no pets getting on the furniture, nor we ever used any chemicals or else to clean the couch. When the first tear appeared earlier this summer, I took it to a leather repair store to get fixed and found out that the material is actually not real leather.

I turned on the oven to preheat at 350. It started to make popping noises, sparks and then flames. I opened and closed it quickly. While reaching for an extinguisher, it locked. I turned off the circuit breaker and it remained locked. It is 11 years old and has been fine until now. It was clean and nothing was in it. I will have to replace it, but I think what happened was dangerous and should be reported even though it is 11 years old. It obviously is destroyed but it locked automatically and I can't open it.

These very expensive ($4150) ovens have been a problem from the first day. First, the ovens they sent out and installed were not what we had ordered. We were told they were "doing us a favor as these are better." Then we were told we had to run them at top heat until some kind of "finish burns off." We were nearly asphyxiated for a month. Finally, the dealer sent someone out who discovered two pieces each in the back of both ovens, yellow plastic which melted all over the ovens. He had no idea what it was or why it was there. He replaced the back panels in both ovens but not the damaged oven floor.

I too, thought I was buying quality when I bought Jenn-Air. I don't think so! Aside from problems we had with the appliance company that we bought it from breaking the door glass while in lay-away and not getting a replacement for months, now the oven isn't working right. I talked to someone at the Jenn-Air (800 number) and they told me the E9 code I got has something to do with the control panel but she couldn't tell me what. What good is an error code if it doesn't tell you what the problem is? She gave me the name of an "authorized" repair person, but that is a company I have heard nothing good about.

I have a Jenn-Air double oven built in- when it was 5 years old the clock began dim. And then the ovens quit-we replaced the electronic clock control and it worked for another 4 years then died. This is an expensive unit 2500+ installation- now it's junk.

The key pad went out on the gas top/electric oven four times. The repair idiot told me not to allow my fingernails to press against the key pad. What an idiot, I barely had a 1/16 of inch finger nail length. So I purchased a second Jenn-Air, and it's all gas and the convection fan does not come and the repair idiot complains about my gravel road, etc. So it's almost a year old and no convection fan, I am disgusted.

I own a Jenn-Air Gas Stove, Model JGS8850ADS, purchased in 2005. Since installation, the electronic control panel has failed four times. I purchased the extended warranty so the replacement cost has been covered although the latest renewal of the warranty has a cap on the total cost of repairs over the life of the contract.

Our Jenn-Air wall oven has been nothing but a headache. The door won't close, so light stays on and heat leaks out. We replaced the hinges, but the problems continued. The clock and timer lights started to dim almost immediately, and now have gone out altogether. This Jenn-Air product is pure junk.

Although this appliance is 10 years old, my complaint rises from the fact that a defective new part caused an old part to go out and I think Jenn-Air is responsible for this which they denied. This started in 2005 when the clock display started going dim and eventually over the next few months, just went out. I called Sears service and they replaced the unit with a new one, which I paid for with no problem. Now fast forward to early 2009 when the same thing began to happen again and went out in December.

We bought a Jenn-Air stove and have had nothing but trouble with it. It is only 3 years old and now the control panel won't work at all. When you pay over $2000 for a top of the line stove, this should not happen. And all I got from Jenn-Air was I'm sorry. I was told to call a repairman and we would have to pay for it. Had I known this, I would have gone and bought a cheap stove for $300 and would get much more use out of it. Jenn-Air needs to stand behind what they sell for the price we paid. When the stove was only 2 years old, the burners caused me big bucks to replace. I think I will put it in the backyard and use it as an outdoor fireplace.

We just bought these for $4000. We followed the instructions to heat them at 400 degrees for an hour to burn off inside. It smoked and smelled horrible. This has not gotten better. We repeated that process again but still, no better. Everytime we heat the ovens to cook, they smoke and smell so bad that we have to open all windows, doors and fans in a very cold weather.

We have a Jenn-Air double wall oven. The top oven is a regular oven plus convection. Since the day we purchased it, the doors have been a problem. They do not close properly. The lights stay on and the oven temperature is off by at least 25 - 50 degrees. We had a repair man out to replace the hinges, but the replacement was no better so we put the old ones back on.

Purchased Jenn-Air wall oven/microwave on 10-12-06 model #jmw9530das. During oven cleaning cycle, microwave was used and overload at oven power output to microwave tripped. Looking at consumer complaints, this is a common problem not acknowledged by Jenn-Air. The cost to have repair people to fix was $150. Also a poor installation by Signature Cabinet company in Saint Charles, MO. Caused additional repair to dry wall as some needed to be removed to pull out unit to reset overload.

I currently live in the Dominican Republic. I have bought a stove from the local representative here in Santo Domingo that represents JennAir. The electric panel has never worked and therefore was never capable of using the oven. I had reported these problems many times and had to fight and insist to get someone to come and repair. After months of insisting for them to come, needless to say, I was happy to hear about this since I had spend $3,000 on this oven.

Our Jenn-Air downdraft oven has had a vibration while using the Convection Roast. Sears has been out and replaced the fan at least twice. They have been out numerous times trying to locate and cure the vibration by replacing screws, tightening things up. Besides having to be around every time they show up, and the wasted electricity while they test, we also have to listen to vibration every time we use the convection roast from an expensive stove that shouldn't make such a noise and no one can seem to fix. Sears has said they can't fix it.

Fire hazard! I have a 27" Jenn-Air Convection double wall oven. It is my third one. First one was purchased in 1996. In the first year, over 12 service calls. They came and fixed the same thing over and over. Finally after getting ridiculously angry, they came and replaced the ovens. 2 weeks later, the same thing happened. They came and gave me a third oven. The problem? After self-cleaning the first time, the oven went on all by itself to broil with the door closed! Thank God, we were home. Function F-2 showed. Second oven, we never cleaned it and did it. Third oven, it happened three times. I had it fixed twice....without self-cleaning. I was just cooking and it happened. Well, last week in the middle of cooking dinner, it went to broil 30 minutes into my 1/2 hour cooking. The meat was burning and splattering, and the smoke was horrible in the house. I was upstairs, and my 7-year-old smelled the smoke. F-2 function again. I am getting a new oven now, but which one? I am reading horror stories from all of them!

I just wanted to add my name to the list of people who have had problems with their Jenn-Air Wall Ovens. I, too, thought I was buying a quality product, but buyer beware. My oven door has never shut appropriately and as previous consumers have complained, now my control panel is going bad after using this oven for only five years. After reading other customer remarks, I thank God that the door has at least not broken off and no one in my home has been injured. Too bad, there isn't some kind of a class action lawsuit against Jenn-Air for manufacturing this defective and dangerous product.

Diane (my wife) and I awoke this morning to a loud bang. I walked downstairs to find our Jenn-Air oven glass had shattered as well. It hadn't even been used for more than 12 hours. Weird. Please post back if you find any additional info on a potential recall, etc. I doubt it, given the cruddy warranty and customer service they have, but you never know.

We bought a Jenn-Air Convection Oven in 2001. This is all I heard from my wife - was how she wanted one and we splurged and got this one. Things went well, for a while; and then the clock panel started getting dimmer and dimmer. We had to replace that. Now, we seem to have the infamous sensor in the oven going out. After the garbage I got with the clock, I haven't called Jenn-Air, really no use. What I will say though is it is my last Jenn-Air, even if they are giving them away.

I purchased a Jenn-Air double oven freestanding range, model #JGD8890, in September of 2009. In May, the touch pad and both ovens locked. I contacted the factory authorized repair service and they came out. Since it was under warranty, they ordered through Jenn-Air a new control board and touch pad. The next the next appointment was 2 weeks later. The parts came and when the repairman came, the touch pad was scratched but he said it would work, so he replaced both the board and the touch pad. It did not work, some of the features worked but not all. He contacted Jenn-Air again. This time, he was told the touch pad was bad. Another was shipped and when it arrived, it was in worse shape than the first one. I called and they sent me two more touch pads.

While cleaning my Jenn-Air convection oven, we heard a loud bang and rushed into the kitchen to find that the glass door had exploded and shattered glass was all over the floor. Is there a recall for this? Has this happened before?

I purchased my stove from Lowe's in 2004 and the convection oven is no longer working. I am extremely dissatisfied with this product. I bought Jenn-Air because I thought I was purchasing a quality product, not a lemon. I called and I was told that it would cost $500 to replace the convection oven. My previous stove worked until I replaced it and never encountered these types of problems. The oven was installed in 1968 and worked until we replaced it with a Jenn-Air stove.

We purchased a Jenn-Air cooktop and built-in oven. We have replaced the electronic control for the oven three times. Now the warranty is off and the cost of a new control unit will be over $500.00. Why would anybody buy this poorly made appliance? We have told anybody that will listen about the poor quality of this appliance and will continue.