Jenn-Air Wall Ovens and Convection Ovens Reviews

Wall oven/microwave double unit stopped working in Aug '22. Contacted authorized repair who came 2 weeks later. Quoted me $200 for a replacement part on the touch pad which I paid for Sept 9 '22. Authorized repair called me back to say the wrong part was ordered and that the actual part was $1,400. Yes - you read that correctly. I was shocked so I called Jenn-Air and told them it was outrageous and that by the time I paid for the oven and this $1,400 part, I should have ordered, and may still, a Wolf oven. They dropped the price to $700. I suspect they think I should have felt amazing about that. I begrudgingly ordered the part for $700 on Oct 3rd which I was told was on backorder.

Installed new oven. Did not work on day one - taking 30+ minutes to bake a Toll House cookie. It did not maintain temperature. It was repaired within the week. Still, food takes longer to cook then advised on packaging. I have been advised to preheat the oven for 40 minutes prior to cooking. Ridiculous. No longer can I rely on pkg instructions to determine cooking time. Generally, it takes 5-10 minutes longer.

We purchased the whole Jenn-Air suite, including their oven, believing their product was superior. We started to have issues with the oven back in 2020. The verbal recommendation from Jenn-Air was to power-cycle the oven when the error occurs. This help until now. But now the oven is now out-of-warranty and we have to pay for service and repair. Nice way to screw the customer, Jenn-Air. I definitely cannot recommend this product and this company.

Our house came with all Jenn-Air appliances in the kitchen: wall oven microwave combo, stove and hood, refrigerator. Our house was less than two years old when we bought it ( the appliances were installed in 2015). Almost immediately we started getting errors on the control panel and the microwave or oven wouldn't work. Jenn-Air customer support told us to flip the breaker. That worked for a while, with us needing to flip the breaker a few times a year.

Since installing this unit in Sept 2020, we have had multiple incidences of the unit shutting off while using the microwave. Repair team has been out five times, going on six as we are still having issues after they replaced the entire motherboard. We just want our money back so we can get a functional unit but that is not an option supposedly.

First year of ownership was fine, thought we had a nice unit in the in wall microwave/oven combination. Then the problems started. Went to vendor and he suggested turning breaker off for 20 to 30 minutes. Ok, downstairs and back up. It worked. Then it was the process every month or so, go down turn off breaker for 30 minutes. Then it progressed to every week. Now the panel doesn't work at all. These are not cheap units, Jenn-Air should be embarrassed to build these.

Surprise! We paid tens of thousands of dollars for JennAir appliances when building our home in 2016. Guess what? Doesn't work and they can't repair! The Control panel! We've had service out and they can't tell us when the part will be in. You know the drill. Somehow the control panel gets fried either from a power surge or heat from the oven. Multiple error codes, oven turns off in the middle of a baking cycle or it locks up and the fan stops running, rendering the push buttons unusable. The trip down to my basement to reset the breaker has become a regular trip. But that doesn’t fix the problem despite them telling me to do this and leave the breaker off for 5 minutes. Save yourself a lot of money and don't buy a JennAir. Thousands of people with the same issue and they continue to get on consumers with selling their faulty appliances. Then they do the waiting game of 6 months to a year to only be finding out the needed parts were in back order.

Jenn-Air (whirlpool) double wall oven worked normal for two years then started turning oven light on randomly then codes F2E1: stuck/shorted key. No warranty and no way to repair other than touch pad control panel replacement, made in china so no stock. Tried cleaning then cleaning connections then removing all connectors and cleaning with alcohol but still fails every time we want to use it. $4500 oven made in China, can't get parts, no warranty or support. Stay away! Model JJW2730DS01 Whirlpool Corporation Junk. Do not Buy!

Bought a Jenn Air double oven in fall of 2017; had sporadic problems with steam/overheating knocking out the control panel. Replaced it once; then in Jan of 2022, it stopped working altogether. I have been waiting for over 4 months now for a replacement control panel - out of stock, and no one can tell me when it will be back in stock. I have placed 3 separate orders in the hopes of finding one - with my dealer, with Sears, and with a Canadian source/dealer. I called Jenn Air direct, and they have no suggestions. Am now facing the reality that I need to buy a new oven (but from another manufacturer). There is no way a $4K+ oven should last less than 5 yrs. Extremely dissatisfied with this company. Stay away!

After a year of use our Jennair wall oven combo started to turn off and on!! Also the microwave started by itself! Called Whirlpool and they said to turn of the breaker.. so we did. The touch screen stopped working and the OVEN turned on by itself on BROIL. 550F. Called whirlpool again. Said this is a fire hazard leave it off. They sent out a technician only to find that the motherboard was not working… $2500 to replace the motherboard which they said that they would… Do you find out that they do not have the parts for my oven… Called whirlpool got one of the top managers they said that they would replace it and then Covid came we were unable to go appliance shopping…

I've had two JennAir double ovens in six years. The first oven threw codes within the first month F6E9, F3E1, F1E1, F8E0. It was under warranty and technician kept replacing consoles, blowers, etc. Waiting for parts to come in was months. Every time they replaced a part it still wasn't working correctly. After months of this my extended warranty agreed to cash me out. I figured I just got a lemon so I purchased another JennAir double oven because it fit in the cabinet in our new home. The second double oven started throwing codes after the first month of use. I thought here we go again. The technician said my double oven was missing a heat shield. He ordered the part in Aug 21. The part came in wrong 4 times and JennAir batch closed the part on Nov 21. Whatever that means?

When all said and done we spent $8000.00 on this Jenn-Air double convention oven the motherboard had to be replaced in the first year. Before the end of the second year the motherboard had to be replaced again and before the end of the third year the motherboard has to be replaced. We have been without an oven since Oct 2021. JENN AIR IS GARBAGE and customer service won’t do anything for you. They offered to give me 30% back for my oven. What a joke! STAY AWAY FROM JENN AIR.

2 year old Jenn-Air convection oven, wall oven, and cooktop have all broken down in a matter of months of each other (3 separate Jenn-Air appliances). We tried fixing them, the wall oven is "fixed" but gives us error messages every now and then, the convection oven is still broken and the technicians have been to our home 3X and then still can't fix it. Jenn-Air support keeps telling us we need more parts and the technicians are now saying they won't come back because they don't get paid for visits.

Bought electric dual fan convection. Great features but had board fail at over 1000.00 dollars. Dealer said no warranty coverage, but after many calls and internet comments, Jenn Air agreed to supply part (over $1000). Now in 2021 board failed AGAIN. Now no coverage or repair and 1450.00 for board. Can buy new complete oven for less than 2500. JUNK, Do not buy Jenn air or parent brand. Not worth the value. Rotten quality on high end units.

Model: JJW3430DS. I just wanted to share my painful experience with this product. I purchased the oven May 2018 and just thankful I also purchased the extended warranty. I've been getting error message every few months and have to get the unit serviced. The mother/circuit board has been replaced three times, the front panel replaced twice and the blower fan replaced once. The oven has been down for two months now and the last tech said he can't fix the oven and sent a report to Whirlpool suggesting to replace the oven. I called Whirlpool and they refused to replace the unit and are sending a different repair tech out next week. I'm totally frustrated with this product and just want to get the message out to avoid Jenn Air at all cost. Dave

We spent nearly $5,000 to replace our broken wall microwave/oven combo in Dec 2015. We purchased the same brand since the other lasted 15 years. The touch panel had spontaneous shutdowns, however, it seemed to reset itself for the first 5 years. In the sixth year no reset would work. On the advice of the seller, we called Jenn-Air for help. They refused to admit fault and told us it was out of the warranty period. We had to replace the control board at a cost of $1,000 and labor. Our service representative acknowledged that he has to replace this part regularly. Now within two months of replacement, we are back to having the same shutdowns. I will never buy another Jenn-Air product.

Not long after purchasing over $20k in Jenn Air appliances, and with minimal use, the wall oven started throwing code F2E1 - key short. Called technician out, and he said, the co tell panel needs to be replaced for $1700 parts and $800 installation. Resetting the circuit breaker worked for a while, but then stopped working. Now I have a non-working and useless wall oven/micro combo. I ordered the part myself for $1,000, easy install just one clip wire. But, the new control board didn’t solve the problem. I could use the oven, but the Microwave buttons defaulted to oven cleaning. So, I sent the control board back, and a new board has been on back-order for 8 months now. NEED A CLASS ACTION LAW SUIT TO GIVE US ALL NEW APPLIANCES TO REPLACE THE FAULTY ONES.

We had decided to redo our kitchen in 2017 so we got rid of perfectly good appliances to "upgrade" to Jenn-Air. We purchased the microwave-oven double combo. Approximately 6 months into the purchase we kept having problems with the motherboard, the repair man came out and replaced it, as it was still under warranty. Immediately after replacing it, within a few days, we started having the same problems. We have now been through 4 motherboards and now my warranty has expired and it won't work at all. Please follow everyone else's recommendations and DO NOT purchase Jenn-Air. It is garbage and I am really hoping for a class action lawsuit.

I bought my JennAir wall oven in 2018. After a few months the board went out. It was under warranty but still cost me 114.00 service call. JennAir replaced the board and the oven worked until 4 months ago when I got the F6EO message again. I called JennAir and they told to me shut the breaker off, wait 1 min turn it back on. It worked … for 2 weeks and then the message appeared again. Called JennAir again and they told me I’d have to have a service man come out. 114.00 later I’m told the board is defective and it will cost 800.00 to replace it. I explained they just replaced it in late 2018 so it must be under warranty and that’s when I learned the replacement board had a 1 year warranty. I’m on the hook for the new board.

Within three years my oven displayed the F2E1 code again. The first time it was under warranty. The second time I'm expected to pay over $1,000.00 to have it repaired. After reading other reviews I'm about to cut my losses and have it replaced. Having the same problem with my JennAir microwave. These JennAir products are junk. I expecting my refrigerator to go out any day.

Replaced 7 yr old Jenn Air with new model convection oven with microwave (circuit board problem others have noted). Convection performance is terrible. Service out to review. I was told that I now have to set convection temperature 25 degrees higher than standard oven setting and everything OK. Result: old oven would cook Tollhouse cookies in 8 minutes at 325 Convection setting. Upped the temperature to 375 Convection setting and cookies browned on edges, raw in middle after 9 minutes. Takes at least 12 minutes to cook (barely) when set 50 degrees higher than when using older model regardless of time for preheating. Disappointed is an understatement. Owner's manual still says "set 25 degrees cooler than recipe if using convection".

Jenn-Air got a bad set of circuit boards. The circuit boards don't work well & Jenn-Air isn't going to fix them. It makes me not trust JennAir nor their parent company which is Whirlpool I think. So right now I've got a $5500 paperweight.

I purchased this brand as I knew it is part of the Whirlpool brand and it was higher end. They look good but do not last! Wall oven, 3 years old, used to make one turkey and bake a cake twice. The unit keeps displaying power failure. After research and a tech confirming it a power board is needed. $1500! Coffee maker, three years old, in first year had an issue it, it just would not work. They replaced parts and still nothing. They replaced the unit, second year to date you have to empty the used bean tray every time before using the machine, even if it is empty. I have not fixed it as it now is never used and is just a display piece. Microwave, three years, used often, but I also have a microwave in my basement from 2000 that works better! This unit was also replaced in the first year due to power issues. Now it is not warming the food as well as before. I spent $15,000 on these 3 pieces and trash in 3 years.

Ovens have noisy fan when on. No customer support since bought by Whirlpool, the 800 number has been reassigned. Cannot disassemble to clean inside glass doors even when removing the doors from the oven.

Sign me up for the Class Auction Suit! Saved up for & bought what I thought was going to be a great oven. It broke w/n 2 months. Circuit board problems & JA only made so many of the boards. The replacement circuit boards can’t be found. They are in some warehouse. Now my $5500 oven is constantly on the blink. Believe everything you're reading in these reviews! Whirlpool is parent Co! Maybe the retail stores should be linked into a suit as well.

I am on my 3rd JA wall oven. And they all have the same story. Control panels somehow gets fried either from a power surge or heat from the oven. Multiple error codes, oven turns off in the middle of a baking cycle or it locks up and the fan stops running, rendering the push buttons unusable. The trip down to my basement to reset the breaker has become a regular trip. But that doesn’t fix the problem despite them telling me to do this and leave the breaker off for 5 minutes. Save yourself a lot of money and buy a Bosch. I threw my hands up in the air after finding out the needed parts were in back order. Hmm? Widespread problem? Never again. Never.

I purchased this oven in January 2019. Right before the warranty expired the control panel went. The part is over $1,500 CDN. It is on back order and no one at Jenn-Air can give a time for arrival of the part. It seems Jenn-Air has known about this for a while. It is now 3 weeks since my original call. I contact Jenn-air every 2 days and still no answer. You would think they would be pro-active and order the parts to have in stock. When you spend over $6,000 for an oven you don't expect it to break within 2 years. They sure don't make the new appliances like they used to!!!

Bought Jenn-Air JJW273ODS when we remodeled our Kitchen in 2017. It was my dream double oven big & sleek and it cost us a whopping $4,000. A big investment we thought would last for years to come. Unfortunately it has turned out to be a lemon and a nightmare. These Jenn-air products seem to have an inherent design failure that the control panel (over $1000 part) goes bad with normal use. The control panel is a computer panel that controls the whole oven. When it goes out neither oven works. Repairman stated this panel is sensitive to heat and steam. It doesn’t take an engineer to figure out that heat and steam will rise and get to this panel but apparently Whirlpool/Jenn air keeps cranking out these defective ovens.

Purchased the Jenn-air wall oven appliance. Never been used. Sitting in my kitchen for more than year. Waiting for renovation to be done. After been installed unit does not working (after technician checked find out the control panel not working). Jenn air said is out of warranty and I have to pay for service and parts on the unit that never been plugged in! Stay away from this brand. Worst experience ever...

Wall oven control panel error requires new control panel. Reported to Jenn-Air on October 13, 2020. Advised by Amanda to expect a telephone call from service technician. Never received call. Called Amanda several times no one would answer, just kept ringing. Received an email on October 20 that a service technician would arrive on November 8 (a Sunday). Service technician called Sunday night and said he would come out the following Thursday. Service technician showed up without the part that he knew would be required to correct the problem. See the following text conversations with service technician **.