Jenn-Air Wall Ovens and Convection Ovens Reviews

4,882,006reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About JennAir Wall Ovens and Convection Ovens

JennAir has created kitchen appliances since 1947, featuring built-in options such as ranges, cooktops, wall ovens and ventilation systems. The company incorporates professional-grade features into residential kitchen solutions, with multiple product lines addressing various kitchen configurations and cooking needs.

Pros
  • Versatile cooking features
Cons
  • Frequent malfunctions reported

Shop with confidence

Compare with top companies

JennAir Wall Ovens and Convection Ovens Reviews

Filter by Rating

  • (4)
  • (1)
  • (1)
  • (26)
  • (167)

Popular Mentions

    How do I know I can trust these reviews about JennAir?
    • 4,882,006 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about JennAir?
    • 4,882,006 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Profile pic of the author.
    Customer Service

    Reviewed May 10, 2026

    Do not buy JennAir Appliances, they have terrible quality, the customer service is useless and it is impossible to find parts, I look for the touchscreen control for my oven, and it’s been 3 months and it has been totally impossible to find this part. Every place I looked the part is in back order, and the company itself does not have or even know when the part will be available, or even offer a solution to their customers. So now I am forced to throw in the trash a $4500 double oven for lack of parts, and no support from JennAir or the Whirlpool Company

    Thanks for your vote!
    Verified purchase
    MaintenanceStaff

    Reviewed April 9, 2026

    Do not buy a JennAir Oven Micro Combo wall unit! Ours was 6 years old, spent $6,000 and we haven't been able to use it since July of 2025. Parts on order but NO idea when part may be available. Have had several repair techs out and no one has been able to help. Jennair and ALL of their retail outlets either have known or SHOULD have known about the numerous defects in these products - ours is JennAir JMW3430IL02 microwave-oven combo. Any help would be greatly appreciated!

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Ranges, Ovens, and Stoves delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Price

      Reviewed March 3, 2026

      I would note even give Jenn Air one star if this system would allow a zero. Our double wall oven has been nothing but a dangerous nightmare. It would go on by itself in the middle of the night. The control panel was replaced twice and then the entire unit was replaced. Now, an error code has popped up for no known reason disabling it entirely. And guess what? The control panel will costs $1,200 to replace and will take 6 weeks. I wrote a "strong" letter to Marc Bitzer, Whirlpool's CEO - it owns Jenn Air - and told him that he was lucky that it is not illegal to sell junk like all Whirlpool products.

      Thanks for your vote!
      Profile pic of the author.
      CoverageMaintenanceStaff

      Reviewed Feb. 26, 2026

      4 years ago I paid $5000 for what I thought was a reliable oven. After 2 years the convection fan got heat warped and started making a loud rattling sound. It's a fan, inside of an oven, that apparently can't handle heat. And the only way to fix it is to replace the entire convection heating assembly. Then after 4 years the bottom heating element breaks. And while fixing that, my repair technician cut his hand because the ceramic coating on the inside of the oven is flaking off. He's never seen anything like it! Apparently the entire oven isn't designed for heat. I wonder what will break next.

      Thanks for your vote!
      Punctuality & SpeedMaintenanceEase of Use

      Reviewed Jan. 22, 2026

      We bought the microwave/oven combo wall ovens in our previous home in 2017. We had an immediate issue and had to swap out for the store's display model so we could have Christmas. By 2020, we had the "Stuck/Shorted Key" error. Just out of warranty, we were on our own. We found a refurbished control panel on eBay for $200 or $300 and my husband was able to install it. In 2025, we moved to a new home which coincidentally had the same wall ovens! When they work, they are great! Hopefully this one is not a lemon! Ha! Just a few months in, the dreaded "Stuck/Shorted Key" error code.

      The control panels are now impossible to find because 100% of these ovens are defective! Don't waste your money. We have ordered a Wolf! If you do get stuck with one of the JennAirs and it gets the dreaded error, try the hair dryer/massaging the panel trick and go to your appliance store and order a different brand of oven. It is getting us through while we wait for our Wolf to arrive. Never again!

      Thanks for your vote!
      PriceRefunds & PayoutsMaintenanceRates

      Reviewed Dec. 30, 2025

      Hi, I have a new Jennair wall oven, single electric 30in Rise, and have been having issues. The oven is only 10 months old and almost $5000 price tag. The first issues happened just shy of 90 days. The oven would randomly turn off in a cooking cycle and the display board was not working correctly. I contacted the store and Jennair to return it while I had a chance but was persuaded to "reset" it and Jennair extended my warranty. Needless to say.. I kept the oven and now have the stuck key issue with no working oven for the entire Christmas season. The part is "back ordered" with no ETA. I see this is a 'known" issue and Jennair has failed to fix this. There is also a class action pending. I am very disappointed in Jennair taking responsibility and standing behind their products. I will NEVER purchase a Jennair again and will tell all who will listen.

      I now have no working oven, no ETA for repair and after reading reviews I am not optimistic this will be fixed in a timely manner and even if fixed will continue to have issues. I requested a refund so I can purchase a replacement but Jennair takes the stance only to repair. BUYER BEWARE. Never purchase WHIRLPOOL or JENNAIR.

      Thanks for your vote!
      Customer ServiceSales & MarketingPriceStaff

      Reviewed Nov. 29, 2025

      You would think JennAir would try to protect its brand as higher end since you pay so much more for that logo but apparently not, so don’t be fooled. I liked the idea of the all in one capabilities in the wall oven/micro convection we bought but the circuit board doesn’t work, Whirlpool/Jennair is well aware of the issue and not just in the Jennair model. Worked fine for 2 years then control panel circuit board started reporting errors. Jennair outsources repairs and customer service to a 3rd party - appliance pro and their call center is trained to drive revenue through other repair companies - service is terrible and impossible to get to a real Jennair employee.

      We continued with workaround fix every few weeks for years (blow-drying the board - often in front of company when entertaining!) rather than pay $3,000 for the new part plus labor with the high probability the new board won’t work either. Jennair should have issued a product replacement control panel for customers and instead, they leave you with the horrific service model of a 3rd party trying to wear you down. They certainly don’t stand up for their quality values! Don’t waste your money on this overpriced item. GE has something similar for a much lower cost. At least they offered a small discount on the replacement. We now have no choice but to purchase but understand the product issue still exists with current model. 😞 They should at least offer their dealer compensation for loss of reputation when selling this unit.

      Thanks for your vote!
      Customer ServicePunctuality & SpeedMaintenanceStaff

      Reviewed Nov. 4, 2025

      DO NOT BUY ANYTHING JENN AIR. Every appliance we have has broken. We had to purchase a new convection/microwave as the first broke. The only one that fit was a $3000 Jenn Air, the newer version of the one we had that broke. This one broke right after we got it and now 2.5 years later, broke again! How is this even possible? The Jenn Air customer service is not helpful and the repair company they use is awful, we have been without the oven/microwave for weeks! Better getting a $100 microwave that sits on your counter than buying from Jenn Air.

      Thanks for your vote!
      Customer ServiceCoveragePricePunctuality & SpeedMaintenanceResolution

      Reviewed Aug. 22, 2025

      We purchased all Jenn-Air appliances for our kitchen remodel, and the wall oven failed with the F2E1 error code after about 7 years. Jenn-Air doesn't have any intention of supporting this product, and many people have had this same problem. I thought we were purchasing a premium product, but was wrong. I sent an email to the customer affairs department, and cc three officials including the CEO concerning the problem, and never received a response. I was able to resolve the problem myself by using a pencil eraser to clean the contacts on the ribbon cable on the control panel, but I was close to replacing the oven because the replacement control panel cost about 1/3 the original cost of the oven, and availability was poor, with an expected wait of about 2 weeks minimum. I will not consider any Whirlpool appliances in the future.

      Thanks for your vote!
      Customer ServiceCoveragePriceMaintenanceStaff

      Reviewed July 1, 2025

      I purchased a Jenn-Air Oven (JJW2430DP01) in 2020 and had to replace both (there are 2) control panels at a cost of $1000 just 2 weeks ago. The oven began to function again but within a week failed, giving me the same error codes as before. A second service company has just given me an estimate of $1,671 to replace the entire top front panel of the oven. I have called Jenn-Air asking if this is normal and if Jenn-Air had a policy to help in cases such as this but was told by their representative that the unit is out of warranty and that I was responsible for the cost of repair. I find it unbelievable that Jenn-Air would not take any responsibility for such a poorly built (supposedly high end) appliance and I will never buy or recommend any Jenn-Air product again. I hope that anyone who reads this review will run, not walk, away from the thought of purchasing anything Jenn-Air.

      Thanks for your vote!
      Loading more reviews...

      JennAir Wall Ovens and Convection Ovens Company Information

      Company Name:
      JennAir
      Website:
      jennair.com