Jenn-Air Wall Ovens and Convection Ovens Reviews

Do not buy JennAir Appliances, they have terrible quality, the customer service is useless and it is impossible to find parts, I look for the touchscreen control for my oven, and it’s been 3 months and it has been totally impossible to find this part. Every place I looked the part is in back order, and the company itself does not have or even know when the part will be available, or even offer a solution to their customers. So now I am forced to throw in the trash a $4500 double oven for lack of parts, and no support from JennAir or the Whirlpool Company

Do not buy a JennAir Oven Micro Combo wall unit! Ours was 6 years old, spent $6,000 and we haven't been able to use it since July of 2025. Parts on order but NO idea when part may be available. Have had several repair techs out and no one has been able to help. Jennair and ALL of their retail outlets either have known or SHOULD have known about the numerous defects in these products - ours is JennAir JMW3430IL02 microwave-oven combo. Any help would be greatly appreciated!

I would note even give Jenn Air one star if this system would allow a zero. Our double wall oven has been nothing but a dangerous nightmare. It would go on by itself in the middle of the night. The control panel was replaced twice and then the entire unit was replaced. Now, an error code has popped up for no known reason disabling it entirely. And guess what? The control panel will costs $1,200 to replace and will take 6 weeks. I wrote a "strong" letter to Marc Bitzer, Whirlpool's CEO - it owns Jenn Air - and told him that he was lucky that it is not illegal to sell junk like all Whirlpool products.

4 years ago I paid $5000 for what I thought was a reliable oven. After 2 years the convection fan got heat warped and started making a loud rattling sound. It's a fan, inside of an oven, that apparently can't handle heat. And the only way to fix it is to replace the entire convection heating assembly. Then after 4 years the bottom heating element breaks. And while fixing that, my repair technician cut his hand because the ceramic coating on the inside of the oven is flaking off. He's never seen anything like it! Apparently the entire oven isn't designed for heat. I wonder what will break next.

We bought the microwave/oven combo wall ovens in our previous home in 2017. We had an immediate issue and had to swap out for the store's display model so we could have Christmas. By 2020, we had the "Stuck/Shorted Key" error. Just out of warranty, we were on our own. We found a refurbished control panel on eBay for $200 or $300 and my husband was able to install it. In 2025, we moved to a new home which coincidentally had the same wall ovens! When they work, they are great! Hopefully this one is not a lemon! Ha! Just a few months in, the dreaded "Stuck/Shorted Key" error code.

Hi, I have a new Jennair wall oven, single electric 30in Rise, and have been having issues. The oven is only 10 months old and almost $5000 price tag. The first issues happened just shy of 90 days. The oven would randomly turn off in a cooking cycle and the display board was not working correctly. I contacted the store and Jennair to return it while I had a chance but was persuaded to "reset" it and Jennair extended my warranty. Needless to say.. I kept the oven and now have the stuck key issue with no working oven for the entire Christmas season. The part is "back ordered" with no ETA. I see this is a 'known" issue and Jennair has failed to fix this. There is also a class action pending. I am very disappointed in Jennair taking responsibility and standing behind their products. I will NEVER purchase a Jennair again and will tell all who will listen.

You would think JennAir would try to protect its brand as higher end since you pay so much more for that logo but apparently not, so don’t be fooled. I liked the idea of the all in one capabilities in the wall oven/micro convection we bought but the circuit board doesn’t work, Whirlpool/Jennair is well aware of the issue and not just in the Jennair model. Worked fine for 2 years then control panel circuit board started reporting errors. Jennair outsources repairs and customer service to a 3rd party - appliance pro and their call center is trained to drive revenue through other repair companies - service is terrible and impossible to get to a real Jennair employee.

DO NOT BUY ANYTHING JENN AIR. Every appliance we have has broken. We had to purchase a new convection/microwave as the first broke. The only one that fit was a $3000 Jenn Air, the newer version of the one we had that broke. This one broke right after we got it and now 2.5 years later, broke again! How is this even possible? The Jenn Air customer service is not helpful and the repair company they use is awful, we have been without the oven/microwave for weeks! Better getting a $100 microwave that sits on your counter than buying from Jenn Air.

We purchased all Jenn-Air appliances for our kitchen remodel, and the wall oven failed with the F2E1 error code after about 7 years. Jenn-Air doesn't have any intention of supporting this product, and many people have had this same problem. I thought we were purchasing a premium product, but was wrong. I sent an email to the customer affairs department, and cc three officials including the CEO concerning the problem, and never received a response. I was able to resolve the problem myself by using a pencil eraser to clean the contacts on the ribbon cable on the control panel, but I was close to replacing the oven because the replacement control panel cost about 1/3 the original cost of the oven, and availability was poor, with an expected wait of about 2 weeks minimum. I will not consider any Whirlpool appliances in the future.

I purchased a Jenn-Air Oven (JJW2430DP01) in 2020 and had to replace both (there are 2) control panels at a cost of $1000 just 2 weeks ago. The oven began to function again but within a week failed, giving me the same error codes as before. A second service company has just given me an estimate of $1,671 to replace the entire top front panel of the oven. I have called Jenn-Air asking if this is normal and if Jenn-Air had a policy to help in cases such as this but was told by their representative that the unit is out of warranty and that I was responsible for the cost of repair. I find it unbelievable that Jenn-Air would not take any responsibility for such a poorly built (supposedly high end) appliance and I will never buy or recommend any Jenn-Air product again. I hope that anyone who reads this review will run, not walk, away from the thought of purchasing anything Jenn-Air.